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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment | 4Not Classified
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[sys] thanks for calling [usr] the payment [sys] dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help hello hi you're through to [pii] hello you're through to [pii] how can i help i don't know whether you've got me on mute hello you're through to [pii] how can i help hello can you hear me hello have you got me on mute ok i can't | 4Not Classified
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[usr] absolutely [sys] thanks for calling dino plumbing | 4Not Classified
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint press four for sales this call is being recorded thanks for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london.com | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help hello | 4Not Classified
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[sys] good evening [usr] hello can i speak to [pii] please [sys] to [pii] i'm sorry this is in [pii] [usr] i'm sorry i've got the wrong number [sys] ok thanks then bye bye now | 4Not Classified
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to [pii] my name is [pii] how can i help you today [usr] hi we've got a one of your people coming out on wednesday but the problem sorted itself out i was hoping to call cancel the appointment [sys] ok perfect can i take your postcode [usr] it's [pii] ju [sys] second 1st may i have your address please [usr] it's [pii] [sys] and can you confirm your name and your telephone number please [usr] it's [pii] in [pii] [sys] all right [pii] i'll get that canceled for you ok [usr] thanks much [sys] take care bye [usr] bye bye | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help hello hello you're speaking to [pii] at on demand how may i help hello i'm afraid i can't hear you if you are if you can hear me can you possibly redial and ring back again sorry about that thank you bye | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 12 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and | 4Not Classified
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes our offices are now closed if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to your electricity distributor by dialing [pii] from your phone for other emergency numbers please visit our website www dot british gas.uk/business | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes good morning welcome to british gas my name is [pii] how may i help good morning welcome to british gas my name is [pii] how may i help good morning welcome to british gas my name is [pii] how may i help i tell him there afraid i can't see you i have to ask ask you please give us a call back | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 10 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thanks for calling please | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to d's cass and sales speaking how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 18 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care your boiler and we can't repair it we'll replace it free if it's under seven years old whether we'd store it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options did that you can now book drainage services online in a few easy clicks visit i know dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] hello [sys] you're through to my name is [pii] how can i help | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes we are closed for employee training if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to your electricity | 4Not Classified
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[sys] done right [usr] hello hi can i have [sys] hello [usr] one of the business owner there [sys] you'd have to ring back [usr] all [sys] between [usr] right [sys] [pii] [usr] thank you [sys] for that bye | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 11 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too want a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one | 4Not Classified
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[usr] from that [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] well there's nothing tools that [sys] did you can book an annual service visit or repair online it's quicker than calling | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning fruit [pii] | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help welcome to my name's [pii] how can i help hello how can i help hello can you hear me hello hello how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning through to speaking to how can i help | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment [usr] no | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to my name is how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening british gas speaking how can i help hello | 4Not Classified
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[sys] hello how can i help hello | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 45 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 30 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team [usr] hello [sys] we'll be with you in just a moment | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through sedan of reserve speaking how can i help if you want to give us a call back your connection | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 29 minutes thanks for protecting your home with british gas on nationwide | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes the current wait time is approximately one hour four minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're speaking to an today [pii] how can i help [usr] hi i've just been trying to make a booking on your website but it's not giving me any availability well i went until [sys] ok [usr] the 10th [sys] well [usr] of january [sys] what's the actual problem [usr] we've got a problem with our outside drain you'll need to bring the cameras out we've had you guys out before [sys] ok is anything overflowing [usr] it's yes i think [sys] ok [usr] i think i've got i think a bathroom is overflowing but it's it's well it's not impacting anything inside the house in slow drains [sys] we're not having washing facilities for us it goes down as what we'd call a priority it'd either be today or tomorrow that they could come out it is unfortunately the worst weekend for these things to happen it [usr] no [sys] would normally be the thing that you'd say well can i in until monday when it's a bit cheaper obviously monday is also a bank holiday the earliest that we could get back to a normal price would be tuesday but as i said with it being a priority we could get them out today or tomorrow [usr] tue tuesday [sys] there is [usr] will be [sys] obviously [usr] fine [sys] unfort is it i was just gonna say obviously as long as everybody's happy to do that can i just check is if you're on premises [usr] yes it is [sys] and you don't have british gas home care for plumb drains [usr] no [sys] no can i take the postcode where you are [usr] [pii] [pii] [pii] [pii] [sys] and the first line of the address please [usr] it's [pii] [sys] and can i take your name [usr] it's [pii] [pii] [sys] thank you and the best phone number for you please [usr] [pii] [pii] [sys] sorry can i just take the house number again [usr] [pii] [sys] ok and there's no one in the house with anything any vulnerabilities [usr] what was that sorry [sys] no one in the house with anything any vulnerabilities or any disabilities [usr] no no [sys] ok good just check for tuesday ok [usr] tuesday [sys] sorry you're in [pii] aren't you [usr] i am [sys] tuesday [usr] i [sys] is also [usr] went [sys] a bank holiday is it [usr] wednesday [sys] wednesday the third is the earliest obviously the office themselves knowing where they are they've obviously not made themselves available for tuesday everything is now booked in for wednesday the guys themselves will call when they're on the way they'll come round and do an inspection both their inspection and call out are free the guys can check for a problem and then if they do find a blockage the price starts at 180 including va t then it's a cash or card payment for them once they're finished [usr] ok [sys] all right [usr] cool [sys] that's all we're doing for you now [usr] lovely thanks very much [sys] welcome [usr] cheers [sys] thanks a lot bye bye [usr] bye now | 4Not Classified
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[usr] i call [sys] thank you for calling dino [pii] partnered with british gas [usr] well [sys] please listen to the options carefully we can get you to the right team [usr] how did that go [sys] if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] hey i cannot connect that [sys] we record calls for quality [usr] bye [sys] and training purposes [usr] unless he's sitting in his house now thanks much [sys] you're speaking to [pii] how can i help [usr] quick check hello [sys] hello there how can i help [usr] sorry to have trouble i've got an appointment with you today someone's come to look at me name can i give you a name and that and then i'll just have to really a rough idea of the time i've i've got to take your dad to the hospital [sys] what's your postcode [usr] i i [sys] please [usr] want there's [pii] [pii] [sys] [pii] [pii] right hold the line for me then let me get you directly through to the [pii] office where they're coming out from and they'll be able to give you a better idea than i will be able to what we say [usr] thanks one week thanks [sys] no [usr] thanks [sys] worries [usr] very [sys] mate [usr] much [sys] no worries [usr] very much to that [sys] thank you bye [usr] to that [sys] bye ok is very important to us please wait for the next available agent [usr] what [sys] your call is very important to us please wait for the next available agent your call is very important to us please wait for the next available agent your call is very important to us please wait for the next available agent your call is very important to us please wait for the next available agent [pii] speaking [usr] hello that's right love is it [pii] [sys] it is [usr] yes sorry i've booked an appointment in me because someone's come up today if i give you a postcode and could you give me a rough idea of what time i've just got to take my dad up to the hospital for half one [sys] i can [usr] i wanna make sure i've got some money here if i'm if i'm not [sys] what what's the postcode [usr] it is [pii] one lemon or milk [sys] that's the [pii] [usr] it is me [sys] it's it's down as an all day appointment it's gonna be absolutely as soon as we can possibly get to you i can't give you any eta it's just down as an eight till six the engineer will give you a call half hour before he's due to arrive [usr] i'll definitely get a call [sys] you [usr] half hour [sys] will do [usr] before do i all right no worries [pii] just it's just i wanna be here and i don't wanna miss i just got to take it out to your issue i don't know if you could have [sys] no [usr] narrowed [sys] i'm [usr] it down [sys] afraid [usr] to a morning [sys] not no [usr] or an afternoon but ok it's great to try with me [sys] thanks a lot [usr] all right [sys] take [usr] no worries [sys] care bye [usr] thanks cheers for that stuff | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while [usr] bye [sys] we | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 11 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 18 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hiver new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're through to talking to how can i help you hello hello sorry i can't not hear anything i'm gonna end the call | 4Not Classified
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[sys] thanks for calling dino plumbing | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry that is not a we record calls for quality and training purposes the current wait time is approximately seven minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today at british gas we're hiring | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes [usr] ok [sys] good evening you're through to [pii] how can i help [usr] hi good evening i've got a slight i guess a plumbing emergency our downstairs toilet has blocked we're based in nails by the way [pii] [sys] ok [usr] our downstairs toilet had blocked and my wife managed to unblock it and then realized that it was going out across the patio outside there's there's human waste in the back garden and the drain is apparently blocked [sys] what is the address there please [usr] it's [pii] [sys] and the postcode [usr] [pii] [pii] [sys] [pii] you said [usr] by very close that's it [sys] right ok you don't have any anything with us at the moment is that correct [usr] that's right we don't [sys] ok are you looking for a a one off repair or are you looking to come onto a contract [usr] it'll be a one off [sys] a one off ok we won't be able to get anyone out overnight the earliest we'll be able to get someone out is tomorrow [usr] ok [sys] would you me to book something for tomorrow [usr] what do you do do what the charges are likely to be as well that would be helpful at this point [sys] i can have a quick look for you i'm not exactly sure because normally what happens is they they come and quote you it all depends whether it's a manual unblocking or mechanical unblocking and how long that the duration of that job is going to be there's [usr] ok [sys] a number of factors that o once they it's a no obligation quote anyway they'll come out and they'll give you a price if you're happy with that then obviously you can go ahead with that otherwise it's entirely your choice but let me [usr] ok [sys] let me see if there's any any literature on our system just bear with me [usr] ok [sys] one moment [usr] no worries [sys] hello sir [usr] hello hi [sys] hi because obviously it's all time dependent and how they're gonna do it they've not given us any [usr] ok [sys] the pricing brackets but what i can do for you i can give you the local office number they're not open now but they're open from eight o'clock in the morning they might be able to give you a better indication of what the prices are after you explain what the problem is i'm just gonna see if i can find you their number just bear with me one moment [usr] ok the the drain blocked is it cleared now what i mean [sys] right ok the number for the franchise that we use for unblocking toilets etcetera is [pii] [usr] all right and just two seconds [sys] no problem [usr] we thought we had a pan [pii] [sys] yep [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok that's great thank you very much [sys] not a problem at all i mean did you want to speak to them before you booked it in or i can book something in for you over the phone [usr] we're gonna just excuse me could i try somebody somebody that i know and then i'll i'll call you back [sys] not a problem at all [usr] book it in ok [sys] all right thank you for your time sir [usr] appreciate it thank you thanks a lot [sys] thank [usr] cheers now [sys] you [usr] bye [sys] bye [usr] bye [sys] bye | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately three minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you've reached to [pii] speaking how can i help hello i'm not able to hear if you want by giving us a call back | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good good afternoon speaking how may i help | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while [usr] bye [sys] we | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help | 4Not Classified
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to hey [pii] speaking hello hello | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hiver new boiler offers search british gas offers online or ask us today | 4Not Classified
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[sys] thank you for calling dino rod partners gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi there you're through to [pii] at diana how can i help you [usr] 01 [sys] hello [usr] hello hello | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 11 minutes thanks for protecting your home with british gas our nationwide team of experts | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help you're speaking to how can i help hello ok i'm just sending them a call now | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options we record calls for quality and training purposes the current wait time is approximately 17 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling dino [pii] speaking how can i help [usr] sure my name's [pii] i'm calling from [pii] [sys] hello [usr] hello [sys] hello [usr] can you hear me [sys] hello [usr] hello [sys] i don't know if you can hear me hello [usr] hello can you hear me [sys] hello seems there might be some problem i don't know if you can hear me but it might be worth calling back the line is completely dead | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment [usr] no | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] that's not [sys] thanks for protecting your home with british gas i'm | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 14 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi this is how can i help you today | 4Not Classified
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[sys] thank you for calling dino rod [usr] 1000 [sys] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did good morning you're through to [pii] at british gas is it a download engineer that you need this morning [usr] if it's a what sorry [sys] a dino engineer a plumber [usr] yes [sys] you need [usr] sorry yes [sys] that's it no [usr] i [sys] problem [usr] rang reason being someone came out before christmas there's a leak in the bathroom coming from the toilet and the sink we've had family around blah blah blah and we've noticed it's still leaking i didn't phone them because i wouldn't show you guys are open i didn't know if it's a new one or it comes as an existing do what i mean because it's the same fault before [sys] let's have a look [usr] and i thought well if i do it online it it as if i'll just ring somebody and speak to somebody first [sys] no problem let me just have a look for you and is it is it a toilet that's still leaking [usr] well the sink is 100% leaking because the kids were washing their face we thought it were them kids making a mess and then i've used it and i'm there's a pool at the bottom that's not the kids the sink is 100% leaking the toilet i put them what you can buy from aldi your toilet drops that you put in the the cistern and it cools the water i put that in and i noticed that it was pink and i noticed by the toilet there was a little bit of pink i'm well something's leaking from somewhere [sys] from the top ok [usr] something's still not as bad as it was before but i think it's 100% leaking and [sys] i still [usr] the toilet [sys] leaking ok [usr] it's all not right it all probably [sys] it's [usr] needs ripping [sys] all not [usr] out [sys] right ok [usr] and figuring [sys] that's fine [usr] out what the problem is [sys] that's fine let me just take some details from yourself and i can get this sorted for you can i take the postcode for the property there please [usr] sure it's [pii] [pii] [sys] thank you and the name and the address it would be under [usr] it's [pii] [pii] [pii] [sys] thank you very much and is is it miss [pii] i'm speaking to now [usr] yes yes it's me [sys] thank you very much and just for security if i can just take your date of birth there please [usr] 11th of may 1980 [sys] thank you very much let's have a look right when the engineers came out last year did they complete the job for you did they say everything was working ok and everything [usr] this is everything [sys] at that point [usr] will be fine and then i was great we've got christmas coming blah blah blah we've got family around and the main bathroom's being used and i'm why is the water on the floor thinking it's just people and then i'm it's [sys] it's still doing [usr] it's [sys] still [usr] not [sys] doing the same thing ok let's have a look that's fine let's arrange this again for you right you've got an excess on the policy [usr] i would have paid that [sys] the let me just have a look if it's the same fault right give me a second i'm just gonna try and see if somebody if i can get this booked out do do do [usr] i see [sys] because what normally happens we still even though it's a recall we still need to take reservation payments from for to get the job booked out but then we just put on the job itself it's a recall obviously they don't take £60 out again on the on the job for you ok just give me a second to it [usr] i don't know what's what he did or didn't do because it seemed ok but we didn't use that bathroom because we've got other stuff going on in the house it was christmas blah blah blah blah he just left it just [sys] no [usr] people [sys] i don't [usr] come [sys] blame him that leak is it going into the ball or is going on the floor [usr] it's on the floor it's [sys] it's going on the floor [usr] it's gone [sys] and would you say it's a severe leak or is it a minor leak would you say or is it only when you flush the toilet [usr] when you flush the toilet and when you use the sink but i've noticed it's gone through to the floor downstairs kitchen [sys] ok do you have an an any other toilet that you can use in the meantime [usr] i've got another bathroom [sys] you [usr] that's well [sys] you've [usr] i've got [sys] got [usr] another toilet [sys] you've got [usr] i can [sys] it [usr] use and stuff [sys] ok come out [usr] which is why we're just until after that would have just been a nightmare [sys] no no definitely this is the reason we ask these questions we can allocate your relevant engineers to the relevant jobs you see an engineer available around the area tomorrow anytime between eight and six or the afternoon between 12 and six [usr] yes good morning would be fine anytime tomorrow would be great [sys] for it tomorrow [usr] hang on what this tomorrow [sys] 28 [usr] 28 [sys] on thursday [usr] that should be fine [sys] that should be ok anytime between eight and six we'll try and get the engineer there as soon as possible for you what i will need to do is i need to take some reservation payment details again but i will put on the job that it's a recall not to take the payment out again ok it's just [usr] when [sys] that i can put the job through for you even though we're not going to take the payment i'm just gonna read you this little information out which was from the previous job anyway by validating and storing the card you're agreeing to us keeping it on record to pay for the work you agreed to and we receive the payment once the work has been completed we'll also remove all reference to your card after the payment or 90 days after we booked an appointment with engineers whichever one comes first would you that information in writing [usr] no no it's fine [sys] you're ok and your best contact telephone number to call you on before we come out is it the one you're calling me on now there miss [pii] [usr] yes that's [sys] one [usr] the [sys] ending [usr] one [sys] in [pii] ok ok i'm just waiting for the screen to come up for you [usr] me my card i just go [sys] no problem that's fine if i could just take the name that appears on your card at the moment there please [usr] miss [pii] [sys] thank you and using your phone keypad whenever you're ready just punch in the long number across the card there please [usr] ok [sys] thank you and same again with the expiry date there please ok and same again with the last three digits of the security code there please just waiting for that to go through for you and from what i can see you've also got the kitchen appliances on the cover as well as the plain drainage wiring and your boiler cover have you got all your kitchen appliances on the policy or is there any [usr] someone [sys] that you'd [usr] gave me [sys] to [usr] the [sys] include [usr] quote [sys] for [usr] the [sys] me [usr] other [sys] to give [usr] day [sys] you [usr] and [sys] a quote [usr] i said i'm just [sys] for [usr] gonna wait [sys] or [usr] until the [sys] if you [usr] new [sys] got [usr] year [sys] all [usr] because [sys] of them ok ok no worries at all that's all been booked out for you anytime between eight and six o'clock tomorrow which is the 28th of december engineer will give you a call on this number before he comes out to you and even though i'll put that information in that it is a recall if by any chance you do get a invoice or the £60 excess taken out your policy of your card do let us know we can get that refunded to you it shouldn't happen but sometimes just in case the way the engineers close the jobs if it's taken it out then let us know [usr] ok [sys] and i'll put a little note on here as well [usr] ok [sys] that it's a recall [usr] lovely thank you [sys] nothing should be charged ok [usr] no no that's [sys] other [usr] it thank [sys] than that anything [usr] you thank [sys] else i [usr] you [sys] can help [usr] much [sys] with today [usr] cheers you [sys] ok [usr] too bye bye [sys] thank you for your time you have a great day thank you bye bye | 4Not Classified
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[sys] good morning dano plumbing | 4Not Classified
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[sys] bye | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately two minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately two minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need we record calls for quality and training purposes thanks for good afternoon thank you for calling british gas services you are currently speaking to [pii] i'll be your [pii] could you kindly provide me with your postcode [usr] yes it's [pii] [sys] it's [pii] [pii] [usr] yes correct [sys] and the door number [usr] [pii] [sys] [pii] [usr] correct [sys] alright thank you very much can you please confirm for me your full name before we can go further with anything and also the first line of address as well [usr] [pii] [pii] [sys] and the date of birth [usr] second of the 11th 78 [sys] thank you very much for the confirmation miss [pii] how can i assist you this afternoon [usr] hello yes i would a plumber from the dino rod team to come out and give me a comprehensive quote this is on the back of my central heating not working we've moved forward i don't know if you can see my account and what's gone on but our central heating hasn't been working for a month and dino rod won't carry out any repairs until the asbestos is removed from our house i've spoken to my home insurance and it is covered but they need to know what they need a comprehensive quote i need someone from dining rod to come out i mean where in the house they need to re pipe [sys] fine [usr] our central heating can work again because we have multiple leaks and where where they need to do the work because i need to get the asbestos removed before they can work but i've got nowhere i i don't know where in the house they would need to do that i need someone to come out and do a comprehensive [sys] well [usr] quote and tell me all the repair work and where it's needed i can go to my insurance company and give them they can say yes or no we will cover this work [sys] all right [usr] if that makes [sys] what [usr] any [sys] is the [usr] sense [sys] issue now you had a leak before [usr] ok if you can't see anything on the screen our boiler wasn't working it showed low pressure somebody ca bg engineer came out diagnosed it wasn't the boiler the boiler is fine it's under five year [sys] hm [usr] warranty it's only two years old and that he suspected that it was leaks in the pipework to the central heating then [sys] eating [usr] the next day someone from diner rod came out they used their hearing device and they looked around the house and they confirmed three leaks one in the downstairs cloakroom [sys] don't [usr] they capped off the main we could have the [sys] can [usr] hot water in the house and they capped off something isolated it that none of their central heating system was working later that night this is the 30th of november [sys] ok [usr] later that night bg engineer came out and dropped off three little small heaters for us to use in our three bedroomed house we've [sys] ok [usr] been using those three little heaters i've had a skin cancer operation i'm now in recovery [sys] then [usr] from the home and we still don't have any central heating i also have a four year old [sys] got you [usr] the diner rod plumber after he had come on the 30th of november he did much and he said i can't go any further because [sys] but [usr] there may be asbestos in the house and where i need [sys] ok [usr] to look is downstairs he suspected the leak was in the living room but the pipework [sys] ok [usr] he suspects with his hearing device runs the length of the hallway it's all wooden flooring laminate flooring that would all need to be pulled up we had an asbestos guy come round and do take samples and indeed it tested positive for asbestos and where we're at now with british gas and di [sys] sure [usr] rod is that no work will be carried out until the asbestos is removed i need to know and i said at the time a month ago where it's a bit a chicken and an egg i don't know where you're carrying out the work in the house to get that asbestos removed i'm not we've just moved into this property it's our first home we've been in here for 12 weeks or i'm not re i'm not moving out the whole entire house to have renovation of the whole house ripping up all the carpets upstairs getting all the asbestos removed ripping up all of the downstairs laminate flooring in the lounge the kitchen and the hallway the cloakroom downstairs under the stairs just to have a pipe work repaired i can have the central heating it's just not happening i need i need someone to come round with a comprehensive quote to say it's this [sys] right [usr] area it's just gonna be in this place they've suggested doing drop pipes because the piping [sys] ok [usr] is all under the floors at the moment where the leaks are can't turn on the central heating because it will start leaking [sys] all you need a second opinion you say [usr] well it's not really a second opinion it's the first opinion but [pii] got got far and they said we we can't carry out any work which i totally understand and appreciate for their safety they can't do any more until asbestos has been removed [sys] you [usr] but [sys] know [usr] i need that the guy was quite young that came out and he left and he said well good luck because the plumber that i wouldn't want to be doing this job because they need to diagnose [sys] i was [usr] where the leaks are [sys] ok [usr] properly for me and do [sys] well [usr] a comprehensive quote i need [pii] to come back out and do a comprehensive quote that i can give to my home insurance and say this is where the work needs to be carried out yes or no are you covering it because it's potentially a lot of work and i need to know what's covered and what's not [sys] ok [usr] or may or maybe it's not gonna be a lot of work i don't know but at this stage i'm not an engineer of plumbing or gas i've got no idea how this works and i need i i can't just have our good luck and them leaving i've got home care cover i've got pipes and drain cover i'd someone to come out please and inspect [sys] all [usr] the property [sys] right [usr] and tell me where i want [sys] i'll [usr] a proper [sys] just [usr] flight [sys] do an investigation about this and then i'll get back to you ok just give me some few seconds [usr] thank you much [sys] ok thank you for holding miss [pii] i'm currently just calling the local office ok that they can book [usr] ok [sys] you [usr] brilliant [sys] a leak detector ok [usr] ok [sys] just [usr] thank you much [sys] hold on the line for me [usr] i'm sorry if i sounded really frustrated [sys] no problem [usr] i don't mean to take it out on you [sys] no [usr] it [sys] problem [usr] it's really hard to explain it because i don't know [sys] what [usr] what needs [sys] needs [usr] to [sys] to [usr] be [sys] be [usr] done [sys] done [usr] the technicality [sys] ok no problem i'll just call the local office [usr] thank [sys] now ok [usr] you [sys] just stick on the line for me [usr] brilliant thank [sys] no [usr] you much [sys] problem all right thank you miss [pii] for holding on the line i do apologize for the whole long wait i just contacted the the local office and they advised that they won't they won't be able to send out someone to for the leak detector what i've done on my end is to book in an appointment which is available appointment date is for tomorrow and the time slot is the eight till six to get someone out and check whether the where the leak is ok [usr] thank you that's really helpful do if the engineers because i know they're typically obviously hands on and very practical will they have some piece of paper official paper that they could write down everything i've got a hard copy [sys] i th [usr] of something to give to my insurance [sys] alright [usr] company [sys] i'm just gonna write down that they can leave more leave information of what they have found [usr] because it's yes that's what i need to be able to provide [sys] ok [usr] to my home insurance [sys] five please alright when when was it also can get i alright can i please have the best contact number and yes the best contact number and find out whether the parking is available [usr] yes there is parking it's a cul [sys] [pii] [usr] de sac there's parking [sys] all [usr] available [sys] right [usr] outside the house [sys] but [usr] and [sys] i guess i don't wanna [usr] my telephone [sys] go [usr] number is the best one is the mobile [sys] ok [usr] number i'm [sys] no [usr] calling [sys] problem [usr] from [sys] [pii] right ok all right the appointment is successfully booked in for you for the leak for 8 a.m. until six pm the 29th [usr] excellent [sys] thank you very [usr] thank [sys] much [usr] you [sys] for your time [usr] much [sys] then do enjoy the rest of your day and happy new year as well [usr] thank you [sys] [pii] [usr] have a nice evening [sys] take [usr] and happy [sys] care [usr] new year [sys] bye bye [usr] you thank you much bye bye now aye | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing her care policy it's three we record calls for quality and training purposes the current wait time is approximately five minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offer search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years [usr] ok [sys] old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time approximately 19 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did if you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hiver new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient home | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes we are closed for employee training if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to your electricity distributor by dialing [pii] from your phone | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes good morning you o [pii] my name is [pii] can i take your name please hello hello | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately seven minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need it | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino part of it gas [pii] speaking how can i help hello hello hello can you hear me ok i'm not sure whether you've muted me i'm gonna end the call and then if you want to give us a call back thank you | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hiver new boiler offers search british gas offers online or ask us today | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit ino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes we are closed for employee training if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes really [usr] hi hello [sys] that works hang on afternoon through to [pii] speaking to how [usr] hi [sys] can i help [usr] yes [sys] no | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 16 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem if you require our plumbing services press two or if you have a home care policy it's three i'm sorry i didn't get anything if you need we record calls for quality and training purposes the current wait time is approximately four minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date | 4Not Classified
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[sys] thank you for calling dino rod partners with [usr] all [sys] british gas [usr] right thank you [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately five minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] done right [usr] hello hi can i have [sys] hello [usr] one of the business owner there [sys] you'd have to ring back [usr] all [sys] between [usr] right [sys] [pii] [usr] thank you [sys] for that bye | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment | 4Not Classified
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[sys] thanks for calling dino plumbing please | 4Not Classified
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[sys] how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help you today hello hello is anyone there i got on the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately one hour 19 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning you're through to speaking to how can i help hello hello good morning hello | 4Not Classified
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