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[usr] fucking [pii] blocked again hus down about it they do not suffer and | 10Unanswered
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[usr] no [sys] thank you for calling | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas [usr] ok [sys] please listen to the options carefully we can get you to the right team if you need any help with [usr] there [sys] a [usr] no [sys] drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] which one is it is it [sys] i am [usr] that [sys] sorry i didnt get anything did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls [usr] doing [sys] for quality and training purposes [usr] i can't hear it [sys] dino is one of the [pii] leading plumbing and drain services from block games to burst pipes and busted boilers we're here to help [usr] that's sad no sir excellent phone him back | 10Unanswered
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[usr] bye [sys] thank you for calling dinamo south unfortunately we're unable to answer your call at this time please leave a message and i'll get back to you as soon as possible alternatively you can email us on office at dino south.co.uk thank you when you've finished recording please hang up or press hash for more options [usr] hello please could you call me urgently this is [pii] from [pii] i cannot get hold of the engineer i see a missed call and i would it's imperative that he he comes to me today and my number is [pii] [pii] thank you | 10Unanswered
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[usr] hello [sys] hi you've reached [pii] i'm sorry our lines are busy at the moment if you could please leave your | 10Unanswered
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[sys] thank you for calling dino plumbing please note that all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time [usr] bye [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers [usr] calling [sys] please continue to hold and the next available agent will take your call alternatively you can email your query to [usr] bye [sys] office at dino east london dot com [usr] definitely [sys] thank you for calling dino plumbing your call is very important to us all of agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] dino london [pii] all of our agents are busy helping other customers at the tone please record your message [usr] that [sys] when you've finished recording you may hang up or press the hash key for more options [usr] they got the food | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] hm [sys] or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book plumbing services online in a few easy clicks visit dino dot com for details | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service [usr] gosh [sys] press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have plumbing issue please press two | 10Unanswered
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[sys] the mailbox of the person you are calling is currently full and cannot accept new messages please try again later | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with | 10Unanswered
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[sys] thank you for calling plumbing please note all our calls are recorded for | 10Unanswered
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[usr] hello | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality | 10Unanswered
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[sys] thank you for calling dino rod partners with [usr] pr [sys] british gas [usr] a group are trying to [sys] please [usr] contact [sys] listen [usr] you [sys] to the options [usr] to [sys] carefully [usr] speak to one of our advisors [sys] we can get you to [usr] please [sys] the right [usr] press [sys] team [usr] one [sys] if you need [usr] otherwise [sys] any help with a drainage [usr] please call [sys] problem [usr] us back [sys] press [usr] on [sys] one [usr] [pii] [sys] if you require our plumbing services press two or if you have an existing home care [usr] pr [sys] policy [usr] a [sys] it's [usr] group [sys] three [usr] are trying to contact you to speak to one of our advisors please press one otherwise [sys] i'm [usr] please [sys] sorry [usr] call [sys] i didn't get anything [usr] on [pii] [sys] if you need any help with a drainage [usr] [pii] [sys] problem press one if you require our plumbing services press two or if you have an existing health care policy it's three | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes the current wait time is approximately 18 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill [usr] no [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] bye bye hello [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help | 10Unanswered
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[sys] thank you for calling dino [pii] partners with british gas please listen | 10Unanswered
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[sys] thank you for calling dino [pii] partners with british gas we record calls for quality and training purposes [usr] really | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas [usr] ok [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks [usr] should [sys] visit [usr] be delivered [sys] dino.com [usr] online [sys] for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[usr] yes [sys] thank [usr] do [sys] you for [usr] get [sys] calling [usr] the [sys] dino [usr] there's [sys] rod [usr] a tiny hole [sys] partners [usr] there get the [sys] with [usr] camera [sys] british [usr] on [sys] gas [usr] his pole and see if there's a pipe [sys] please [usr] behind [sys] listen to [usr] it [sys] the options carefully we can get you to the right team [usr] what [sys] if you need any help with a drainage problem press one [usr] ok [sys] if you require [usr] i'm [sys] our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online [usr] i tried [sys] in a few easy clicks [usr] it didn't [sys] visit [usr] work [sys] dino.com for details alternatively please hold and your call will be transferred [usr] why not [sys] to a customer service advisor [usr] why not why not call why not use the website [sys] we record calls for quality [usr] i [sys] and training purposes [usr] i would if it worked no it just no | 10Unanswered
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[sys] hello [pii] [usr] ohh hello there good afternoon this is you gonna put here [sys] hello [usr] hi there hello | 10Unanswered
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[sys] thank you for calling partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] hm [sys] we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your good afternoon [pii] [usr] good afternoon i wonder if you can help me i'm calling [sys] hi [usr] from keith jones cocktail club in [pii] hi we we generally tend to have quite a few er blockage problems with our drainage system underneath our toilets we're a basement bar [sys] right [usr] and it's really old narrow pipe work every now and then we we have some rods ourselves and then on a saturday night when it's really busy if the toilet roll or whatever blocks the drains we just do it ourselves and it's fine for about five minutes unfortunately we weren't the owner i'm the owner we were there on saturday about half one in the morning the staff tried to do it and they've lost some of the poles i think from [sys] right [usr] the [sys] ok [usr] rods in the drains obviously they're in there and obviously coming up towards the weekend or when we reopen again on wednesday [sys] this [usr] night [sys] isn't really something [usr] they're [sys] we [usr] gonna [sys] can [usr] cause [sys] just [usr] a [sys] come [usr] problem [sys] out and do we would have to come out and quote for the work to be done it depends on the problem what i can do i can send an engineer out to quote for it and then come back to do the retrieval but it would be put on our repairs calendar in our repairs calendars [usr] hm [sys] in mid november now [usr] well it's well [sys] it's [usr] it's [sys] not [usr] not classed [sys] unfortunately [usr] as an emergency [sys] i know [usr] well [sys] but because [usr] it cos it [sys] it would [usr] be [sys] be classed [usr] saturday [sys] as a repair [usr] she's [sys] we have to go by our repairs calendar and that's now mid [usr] there's [sys] mid [usr] nothing's [sys] november [usr] been but nothing's [sys] i know but [usr] nothing's [sys] it's our repairs [usr] being repaired [sys] engineers [usr] it's [sys] who will have to [usr] unblocked [sys] come out and do it [usr] right [sys] ohh [usr] well that's not no help to us at all really i pipe it's gonna block up then i will be calling you for an emergency it's a bit [sys] that's [usr] silly [sys] how it works [usr] to do [sys] unfortunately [usr] it the first [sys] i can't [usr] way round [sys] really change it sorry sorry [usr] no worries thank you | 10Unanswered
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[sys] thank you for calling diner rod our office is currently closed for general inquiries or to book a non-emergency service please press one to leave a voicemail a team member will return | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i am sorry | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we | 10Unanswered
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drain issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue [usr] this is [sys] please [usr] a private [sys] press [usr] call [sys] two [usr] from morta mc clark [sys] if you [usr] solicitors [sys] would to discuss an invoice [usr] if [sys] or [usr] you [sys] have [usr] are [sys] a finance query [usr] now [sys] please [usr] please [sys] press [usr] press [sys] three [usr] one [sys] welcome to dino east midlands please [usr] this [sys] note [usr] call was [sys] all [usr] placed [sys] calls [usr] by [pii] [sys] are recorded [usr] solicitors [sys] for quality and training purposes [usr] we could be contacted [sys] in order [usr] on [sys] to help [usr] [pii] [sys] us direct | 10Unanswered
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[sys] thank you [usr] thank [sys] for [usr] you for [sys] calling [usr] calling [sys] dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello hello | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas [usr] hm [sys] we record calls for quality and training purposes [usr] hello hello hm hello hello | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require coming did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes [usr] hello hello | 10Unanswered
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[sys] thank you for calling dino [pii] partners with british gas we record calls for quality and training purposes the current wait time is approximately 46 minutes | 10Unanswered
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time [usr] bye is that interesting in that is there any chicken where's the wedding there's no wedges they don't be doing that [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to help and the next available agent will take your call alternatively you can email your query to office at dino [pii] | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor | 10Unanswered
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[usr] and there was sticks and branches [sys] thank you [usr] in [sys] for [usr] it [sys] calling dino [usr] and [sys] rod [usr] he said aye [sys] partners [usr] we could do it tomorrow [sys] with british gas please [usr] i know [sys] listen to the options carefully we can get you to the right team if you need any [usr] five [sys] help [usr] plus [sys] with a drainage [usr] pay rise [sys] problem press one if you require our plumbing services press [pii] [usr] life one [sys] or [usr] they call the [sys] if [usr] back [sys] you have [usr] area [sys] an existing home care policy it's three | 10Unanswered
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[sys] hi you've reached plumbing i'm sorry that our lines | 10Unanswered
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[sys] thank you for calling dino rod partners with british [usr] once [sys] gas please listen to the options carefully [usr] we're gonna have [sys] we [usr] to [sys] can get you to [usr] to [sys] the right team | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] it or something [sys] dino offers a fast reliable service you can trust | 10Unanswered
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[usr] ok [sys] hello [pii] [usr] hi morning [sys] hello [usr] hi my name is and i i just contacted your company recently because we have a leak and no one we were expecting plumer yesterday but no one came [sys] right what's the post code [usr] it's [pii] sorry [pii] [sys] and what's your name [usr] sorry [sys] what's your name [usr] [pii] [sys] right it's [pii] 95 xj [usr] m [pii] yes it's [pii] [sys] there's no job on the system did who did you speak to [usr] well i was contacting from monday my agency then i was given a phone number to contact your company and i can resend you a message that i received that we were we were expecting i was talking [sys] is is there a reference number on there [usr] sorry [sys] is there a reference number on the text [usr] i i think what should i do with this reference number anyway [sys] well can you give it to me i can search on the system [usr] one moment then the reference number is gywo [sys] -huh [usr] 34 69 801 [sys] and what's the actual issue at the property [usr] a leak there there is a pipe leaking from the outside but it's a plumber job because yesterday we were expecting a plumber from 3 to 6 and another person called me and just wanted to make sure it was a plumber job but eventually no one came [sys] right who were were they calling from [pii] [usr] sorry [sys] were they who called you cos i i've got no job on the system i'm sorry it might have gone over to the dreams team [usr] well i don't know his name [sys] right well you if you've got a problem with the plumbing you need to book a job on with british gas [usr] but but i i have already did that i have already done this on monday [sys] right well i i am sorry but they they haven't raised the job for you i don't have any of your details on the system nothing comes up when i type your detail your post code in [usr] but i yesterday i received a two reference number can you just try another one but no they are the same [sys] they was it was it raise for a blockage engineer [usr] i'm sorry [sys] who called you yesterday [usr] i have no idea one man [sys] right it might have been booked on on the drainage system that might have been who called you yesterday [usr] probably he was thinking he was making sure that he he sent the right person the plumber was drainage but [sys] cos it'd be two separate companies you see if you if you did have a job on with them i can't see it i'm sorry you would need to raise a job with british gas for a plumber [usr] but this person gave me your phone number [sys] right well there's no job on the system i i understand what you're saying and what that person's told you but there is no job on the system i can't send you an engineer without a job on the system i'm sorry [usr] i mean it's been a week now and we haven't received wanted to fix it [sys] right but you you you need to have you got british gas cover [usr] i have received a link from the agent and i was messaging i didn't describe everything and still i have to call different numbers to find out who should use that to to my house and fix this [sys] right but ii i mean i understand but if british gas have raised it for the wrong department there's not really much i can do about that i'm sorry you need to raise it for us [usr] yes i have received this reference number from the british gas [sys] but that's for the drainage team it must be because i can't see it [usr] what's your [sys] if you [usr] name [sys] want us to come out you need to raise a raise a job for a plumber with british gas [usr] right thanks bye | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] i i'm [sys] we [usr] good [sys] can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 24 minutes | 10Unanswered
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[sys] thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative [usr] hello hi can you hear me great fine | 10Unanswered
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[sys] thank you for calling diner | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino plumbing please know | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino [pii] | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello hello hello | 10Unanswered
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[sys] thank you for calling dina rather covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv [usr] right [sys] of a drain [usr] option [sys] please press one [usr] quite [sys] for an [usr] even [sys] update [usr] on my [sys] on [usr] ear [sys] your [usr] i can't [sys] clearance [usr] hear [sys] booking or to reschedule an existing appointment press two to discuss the cctv reports [usr] use [sys] you have [usr] my [sys] received [usr] phone [sys] please press three to book in | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british [usr] sometimes [sys] gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] i know [sys] if you require our plumbing services press [usr] that one [sys] two [usr] didn't meet a lot [sys] or [usr] of people [sys] if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 14 minutes | 10Unanswered
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[sys] thank you for calling dino rod [usr] which [sys] partners [usr] an x [sys] with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 16 minutes [usr] ok | 10Unanswered
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[usr] if it doesn't come up there i'm gonna you might know that nothing ok | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling dino [pii] partners with british gas we record calls for quality and training purposes hello hello | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem [usr] no [sys] press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] for this [sys] i'm sorry [usr] ok [sys] did that you can now book | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one | 10Unanswered
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[sys] hello thank you for calling [pii] central london please note that calls may be recorded | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our pluming services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] hi you've reached plumbing i'm sorry our lines are busy at the moment if you could please leave your name telephone number and post code someone will get back in touch with you thank you when you finish recording please hang up or press the hash key for more options [usr] good evening we have an emergency one of your i came yesterday and the day before to repair a toilet we have a massive leaking now again it has not been re fixed properly can someone be in touch with us please my number is [pii] we are in [pii] thank you | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas [usr] i gotta [sys] please [usr] be on [sys] listen [usr] now [sys] to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] the box [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] in fuck you | 10Unanswered
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[sys] hello [pii] [usr] hi there i've had one of your engineers on site at our redditch factory they've sent me the customer checklist through but i need the quote to come through for the costings of what the of the visit for today [sys] what was the postcode [usr] it's [pii] zero hotel uniform it's just we can pay the the for the costings of today [sys] 398 [usr] it's for black and mesh [sys] they we've got nothing common for that bear with me two seconds [usr] the guy that's put his name to the bottom resource name is [pii] [sys] no that's not us you've [usr] do [sys] come through to [usr] do [sys] the [usr] need [sys] wrong [usr] to [sys] bra [usr] contact the engineer directly to get him to send a quote cos he has left me his number [sys] i i'd say [usr] ok [sys] it it's [usr] give him a call [sys] a different [usr] give [sys] brand [usr] i'll ok i'll give him a call [sys] right [usr] cheers mate cheers [sys] which [usr] bye [sys] is [usr] bye | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with the drainage problem we record calls for quality and training purposes the current wait time is approximately seven minutes | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you | 10Unanswered
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[usr] hi | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free we record calls for quality and training purposes good afternoon you're through to british gas services my name is [pii] how may i help you [usr] hi i've got a leak in a pipe at a place in [pii] i've got [sys] but [usr] an engineer here but [sys] is [usr] he says [sys] it [usr] he can't deal with the issue even though he sees there's a leak and stuff that i mean [sys] right ok why can't he deal with it sorry [usr] he [sys] i [usr] says [sys] beg your pardon can [usr] er it's [sys] you [usr] an external waste pipe or whatever but it's er cos the house has been extended over the years and the [sys] right what he's saying is he can't deal with a leak because it's an external [usr] something [sys] waste pipe [usr] that [sys] right well ok right what's the home care number do the home [usr] no [sys] care number that [usr] but [sys] it's [usr] i can [sys] booked [usr] give you the [sys] under [usr] post code if you want that should [sys] ok right ok [usr] it's n for three l for lima g for golf [sys] house [usr] pardon [sys] number please [usr] 0 46 46 [sys] the [usr] 46 [sys] house number [pii] i think this i can try and find the details that rented property [usr] owned and rented out yes [sys] right bear with me a second what's the name whose name is on [usr] [pii] [sys] the policy please i think i spoke to him yesterday [usr] cos he had some other plumbers come in to deal with the leak but they haven't done a great job it's [sys] right bear with me right bear with me a second because i'm trying to get this what's apologies you did just tell me what's the address of the actual property bear with me [usr] can you do anything with it [sys] bear with me a second i'm trying to go on to something else [usr] ok order for this part this is gonna replace it it won't be today i wanna pay just one day and they will come they will they will get the order and then we will come and open the long to this you you you can't really he was the ok make a hold of those right ok reusable but what i do it was not really leaking all right give me one | 10Unanswered
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[sys] thank you for calling down the road press one for drains or two for accounts told our operators know you're waiting and we will answer your call as soon as possible please hold our operators know you're waiting and we will answer your call as soon as possible call is either in our queue or on hold at the moment and we will connect you shortly please hold our operators know you're waiting and will answer your call as soon as possible your call is either in our queue or on hold at the moment we will connect you shortly hello you've now reached the accounts department i'm afraid we're unavailable at the moment please leave your number after the tone and we will get back to you as soon as possible thank you | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team [usr] complaint [sys] if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] it doesn't seem to have a straight [sys] i'm [usr] one [sys] sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a | 10Unanswered
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[sys] hi you've reached dino plumbing i'm sorry that our lines are busy at the moment but please leave a message [usr] y [sys] and someone will get back to you leave your name postcode [usr] there's no way that [sys] and | 10Unanswered
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[sys] thank you for calling dino plumbing yorkshire links please note all our calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you good afternoon ty of plumbing | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book drainage services online in a few easy | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from [usr] you got [sys] blocked drains [usr] you [sys] to burst pipes and busted boilers we're here to help [usr] five minutes [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two | 10Unanswered
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[usr] hello bye | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with address | 10Unanswered
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[usr] i got [sys] thank you for calling dino plumbing we're sorry your local office has now closed [usr] number [sys] and will reopen at 8 a.m. please continue to hold to be transferred to our british gas out of hours team [usr] right british gas refer people to dino and dino refer people back to british [sys] sorry [usr] gas [sys] that number is no longer available but you can manage your account online at british gas dot co dot uk or download our british gas app alternatively please redial [pii] [usr] these are the hot you [sys] that [usr] go on [sys] number [usr] in [pii] [sys] again [usr] now for [sys] is [usr] everything [sys] [pii] [usr] because you got no work then this thing works under the [sys] thank [usr] toys [sys] you [usr] i'm a | 10Unanswered
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[sys] thank you for calling dino [pii] partners with british gas we record calls for quality and training purposes the current wait time is approximately 30 minutes | 10Unanswered
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[sys] hello the person you're calling isn't around right now at the tone please record your message when you have finished simply hang up or press the hash key for more options [usr] hi i'm just phoning for an update on my job reference dywo 3423762 if you could give me a ring please on [pii] thank you bye | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good that's my name right [usr] hello [sys] hello [usr] hello i can't hear you very well [sys] is that better [usr] yes yes [sys] how can i how can i help [usr] ok i have quite a serious problem of at [pii] [pii] and the bathroom is flooded because i've for the first time after a month i've tried to sort the problem of the the the toilet being blocked completely blocked up to the rim and i've haven't been able to keep or deal with it and there's medical reasons and all sorts but i've i tried poking a broomstick down and i flushed it and it floods just floods over the top but that's no problem cos i can it's a vinyl floor and i've got towels down and things but there's nothing more i can do and can i can someone quote to unblock it [sys] we we can do that it's not something we are you have you got a you've not got a home care agreement [usr] no [sys] no ok is it your own property [usr] no it's a council flat [sys] then you need to call the council [usr] is that a r rules of the council or something [sys] i mean it isn't but otherwise you'll be paying something that is the council's responsibility [usr] but i'm thinking i can claim the money back which i'm due for some several other things and last time i called hack in the housing emergency i had a really bad problem when they came to supposedly to fix radiators that wouldn't come on or off and i don't need to i won't bore you but it was they still haven't replied as to why the two people tried to bury my key on the way out my front door key and never [sys] ok [usr] answered [sys] just [usr] back [sys] just just bear with me a second are [usr] and [sys] you in a house or a flat [usr] a flat and can i just say i will for i have the phone number i'll call hackney housing emergency services they're not bad they answer the phone and i've got the number and i'll say exactly what it is and what one's doing but in my experience it might take i don't think they'd be here before within tw 12 or 24 hours i don't think [sys] i don't think it's something we can do tonight [usr] ok well it's all control under control now but [sys] ok [usr] i'm not doing the last bit of digging it out can would someone come and give me a quote tomorrow or anything [sys] just bear with me a moment [usr] 20 [sys] i'm just gonna ask the question because you are a council tenant if it is [usr] that's [sys] something [usr] fair [sys] we can [usr] and [sys] do [usr] i will call them as well [sys] the the [usr] hm [sys] only thing that i would say because it's third party interference you might want to check with them first [usr] all right all right but would you be able to give me a very very rough idea of what it would cost because [sys] i can't [usr] you see [sys] unfortunately [usr] i need to for my mental health i need to get it done and i can eas i know i can claim it back to get to the council because i i already have a legal advice [sys] ok if it i can't give a price [usr] alright [sys] but if we are able able to if we are able to make a visit you would need to pay on site [usr] i'll [sys] to [usr] do [sys] the [usr] that [sys] engineer [usr] with a card i'll [sys] card [usr] do that with a card [sys] or cash [usr] a card [sys] ok ok just bear with me one moment if we are able to do it it would be an all day booking tomorrow [usr] yes [sys] it would be any time between eight and six [usr] yes [sys] ok just bear with me a second but again i can't give you a price [usr] right [sys] what's your postcode [usr] [pii] [sys] and the first line of the address [usr] [pii] [pii] the town [pii] [pii] [sys] ok and what's your name your surname [usr] my name's [pii] [sys] and the surname [usr] [pii] [sys] and what's your telephone number [usr] it's this one and i don't know it because it's a new phone and i've asked [sys] i can't see it we do need a telephone number [usr] that's all right but there there'll be a way of doing it i've i've had two people say they'll text me the number and i haven't had the chance to look at the text hopefully there's a text there and i could phone again and give you the number can i do that [sys] well i need to put a number in to continue the booking [usr] well [sys] if [usr] let me have [sys] you put [usr] a think [sys] me on put put me on speaker phone [usr] yes [sys] and then have a look at your tech don't don't touch the what phone are you using [usr] an apple iphone but i didn't know i could look up texts while i'm still connected on a phone call [sys] if you as long as you don't disconnect the call just put me on speaker phone and then i use a samsung i can minimize the call and then look at a text [usr] ok i'll do that just a sec well that's supposed to be speakerphone hello [sys] ok i can hear you [usr] ok now i just go ahead as if i was looking up texts alright just a sec [sys] don't worry i think i have your number here would if it ends in [pii] [usr] if i heard it i'd know it if you read the whole thing [pii] [sys] [pii] [usr] that would be it yes [sys] ok don't worry [usr] i just [sys] then [usr] write it down [sys] you want [usr] [pii] [sys] to write it down [usr] just sit ok [pii] [sys] [pii] [pii] [pii] [usr] ok [sys] all right and [usr] yep [sys] sorry what [usr] that's [sys] was the [usr] good [sys] house number again [usr] [pii] [sys] ok [usr] and for the driver [sys] i'm gonna i'm sorry i'm just gonna have to ask because i copied and pasted your telephone number i'm gonna need your postcode it was [pii] wasn't it [usr] [pii] [sys] yep thank you [usr] [pii] [pii] [sys] got it and is there another toilet in the property [usr] yes and the toilet is situated in the corner at the front of the property it would drain if the bathroom floor floods all that happens is that water floods through the corner at the front [sys] ok can [usr] through [sys] you [usr] the [sys] use the other toilets [usr] there's only one toilet [sys] ok there is only one toilet [usr] and it's when i've flooded the bath or something in the past if there's enough water which there is now but i've got a good towels and everything it won't go anywhere [sys] ok [usr] then it would go straight down the slope and come straight down through the the the electric cable and the light bulb and i've seen that happen more than once and then [sys] ok [usr] down on into my neighbor [pii] bathroom by his electric light that's [sys] ok [usr] what happens it's only happened once or twice and the the fire brigade came once when it happened but fortunately i'd already turned off the bath and started scooping it all up into the bath [sys] ok i'm just gonna get to the booking screen for you [usr] sorry [sys] i'm just gonna get to the booking screen [usr] yep [sys] we can do it tomorrow it will again it will be an all day booking eight till six you're happy [usr] yes [sys] with [usr] perfect [sys] that he will give you a call when he's on his way [usr] all right [sys] but i would advise that you wait in for the day [usr] i definitely will [sys] ok that is booked as i said i can't give you a price because it will depend on what what he needs to do but he will quote on site and it will be payable to the engineer [usr] ok [sys] all right all right that's all done and booked for you mr [pii] he henson sorry [usr] all right thank you very [sys] ok [usr] much can i just give one [sys] all [usr] to [sys] right [usr] the man and the man who's coming if he drives along down on the road if if he goes if he leaves [pii] and turns left and he goes on [pii] over the canal [pii] first ride is [pii] and after two or 300 yards [pii] crosses [pii] and the flat [sys] ok [usr] is right there if he if he turns left into the resident parking bays there's big metal railing going up steps [sys] ok [usr] that [sys] i mean [usr] that [sys] i don't have room to write all of that but he will [usr] no [sys] call [usr] no but [sys] beforehand [usr] he can if you just say it's where it crosses [pii] up the [sys] they [usr] metal [sys] were [usr] up this little flight of stairs then then it's number 77 and 79 that's i'm 79 [sys] ok that's no problem alright [usr] thank you very much and [sys] you're [usr] can [sys] welcome [usr] i if i need to speak to anyone you do i just call this number again [sys] just call this number yes [usr] would you be able to could i write that down because i can't go back and do the internet thing i i hardly do that can i just [sys] it'll be on your call log [usr] is it can i just write it down in my address book [sys] just bear with me a second i'll get the number for you because we use short dials [usr] i a rod [pii] [sys] bear with me [pii] [usr] [pii] [sys] [pii] [pii] [usr] well that's the number i can remember [sys] and there is another number take this number as well [usr] ok [sys] [pii] [pii] [usr] that's the cheap one isn't it doesn't cost to phone on that [sys] no [pii] [pii] [usr] [pii] again [pii] ok [pii] ok thanks [sys] all [usr] that's [sys] right [usr] that's [sys] thank [usr] very good thank [sys] you for your [usr] you [sys] call [usr] and i [sys] you're [usr] shall [sys] welcome [usr] you can tell the driver i will be here no question and i will answer the phone anytime you can give me an hour now all 10 minutes i just it doesn't matter [sys] it [usr] but [sys] will be just as he when he clears another job he will then call you [usr] all right then [sys] all right thank [usr] thank [sys] you for [usr] you [sys] your [usr] for [sys] call [usr] your help | 0Appointment / Booking
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