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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] well [sys] good morning you're through to my name is [pii] how can i help [usr] [pii] my name's [pii] and i i'm having problems with my soil stack [sys] ok what what issues have you got with it ma [usr] the the bath and toilet isn't draining the way it should be and then when you flush your toilet [sys] but [usr] the toilet's backing up back into the bath [sys] right right [usr] i think i've got a blockage on my soil stack [sys] it's obviously hitting someone and coming back to the next point right you get sewage coming back into the bath is that the only toilet you've got in the property [usr] no we have got a downstairs toilet [sys] we've got one downstairs that you can use right okey doke [usr] yes [sys] the reason i'm asking obviously at the weekends we try and book emergencies only because [usr] ok [sys] we've got limited staff and it's also more expensive usually we would say that if you've got sewage backing up into the property or externally that would be classed as an emergency if you don't have a toilet you can use that would be an emergency but because you've got food backing up if you could stop using that toilet that would solve that problem and you've still got a toilet you can use then [usr] that's [sys] obviously [usr] ok [sys] i can book it in during the week which would be cheaper for you it's it's up to yourself we've got an option there i presume you don't have any british gas cover through home care that covers your plumbing and drains and any company that covers this for you [usr] i have no idea let me ask the gaffer [sys] ok [usr] page we ain't got any cover on the drainages have we no no [sys] no [usr] that [sys] right ok what we'd do then we'd book it as a private job between yourself and our local office in your area [usr] ok [sys] what we call an undermine chargeable job now if i booked in for today as an emergency standard on what between now and six o'clock 237 after six o'clock depending on how busy the injury is when it gets to you 286 but monday to friday 180 it was quite a dense what i mean to to to during the week [usr] do you reckon [sys] it would [usr] you [sys] depend [usr] can get [sys] obviously [usr] by [sys] what [usr] over [sys] they've [usr] the weekend [sys] got [usr] 237 or 100 and 80 during the week i can book it in during the week is that can i [sys] right [usr] book it over the phone now can i [sys] what i'm going to do i'll take the details i'll put the details into your system that will then tell me the local office near the area because we booked for the whole of the [pii] [usr] ok [sys] we'll then see what availability they've got for during the week see if we get something suitable for you and [usr] yep [sys] i say it's 180 now that 180 includes vat [usr] yep [sys] and it's cash or card on the day once you start the job it's chargeable [usr] ok [sys] nine times out of 10 they'll be able to do something what i mean this is a bigger issue right what's your postcode [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] let me have a look and see who that local office is still got a couple that are not doing this type of job at the moment but they should be ok and what's the host name or house number [usr] age 32 [sys] 32 all right let me add you to the system right it's [pii] is it [pii] [usr] that's the one [sys] and [pii] can i take your surname please [usr] it's [pii] [sys] but right me and toilet no you see it if you drain the the shower is that draining properly is that not draining properly either is that [usr] no [sys] hitting someone just [usr] it's [sys] not going away [usr] it's just not not the only thing that's dry the sink in the bathroom everything [sys] right [usr] else is back backfilling [sys] and do you have any other bathing facilities or there's a shower the bath in there that's your main one that's it [usr] that's my main one that's it [sys] right i'm going to put it in his blockage no bathing facilities that brings it up rather than an emergency for today we're putting it in as a priority because [usr] ok [sys] you've got emergencies priorities and standard with it being a priority it'll probably give me an automatic tomorrow [usr] ok [sys] let's do that now what's your best contact telephone number please [pii] [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] yep [usr] [pii] [pii] [sys] [pii] brilliant on demand now i presume at the moment there's no covid issues at the site [usr] no [sys] and is there anyone vulnerable that's affecting young children elderly anybody with health issues do they hear children in the background [usr] i've got a two year old son but it's [sys] three year [usr] not [sys] old [usr] it's not it's not affecting him [sys] no but if you've got nobody in the facilities then we're we're looking [usr] y [sys] at that [usr] well [sys] let's say it [usr] that's fine [sys] right let me see that and i say it should automatically give me the option for tomorrow it's booking it in excuse me as an all day call sometime between eight and six [usr] ok [sys] but the local office the engineer will call you before they arrive just to let what's going on they may call you just to check and make sure that access and things that are still the same [usr] yep [sys] you will get a text message shortly to confirm the appointment it will [usr] yep [sys] give you the local the job reference number and the local office contact number [usr] ok [sys] they're probably closed today obviously if things get worse it starts to affect the other toilet which is usually on a separate drain then give us a call back and say right we've got no toilet facilities at all we need someone out today obviously as long as you're happy with the price we can rebook it [usr] ok that's brilliant [sys] all right i said you'll get that text message shortly and then they will contact you tomorrow [usr] ok cheers thank you [pii] [sys] all [usr] thanks [sys] right [usr] for your [sys] no [usr] help [sys] problem thanks [usr] cheers [sys] for your call [usr] thank you bye [sys] see you then [usr] bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello there good morning speaking how can i help [usr] hello i wonder if i could get somebody out to look at my outside drains i'm in [pii] and obviously there's really heavy rain just now but i think i've got a partial block it's been there for a couple of weeks [sys] and what's the postcode [usr] i've got [sys] please [usr] sorry hello [sys] what's the postcode please [usr] [pii] [sys] what you and the first line of the address [usr] yes [sys] and what's the first line of the address [usr] [pii] [sys] that's a residential address is it [usr] yes [sys] just double checking if you have a home get or a home insurance policy for plumbing and insurance [usr] no [sys] ok what's your name please [usr] er [pii] [sys] [pii] [pii] [usr] [pii] [sys] and then [pii] [usr] [pii] [sys] [pii] ok [usr] i and [sys] no [usr] then [sys] problem [usr] [pii] [sys] that was funny what's the contact number for you [usr] [pii] [pii] [sys] thank you and we said obviously it's an outside train blocked [usr] it's the whole length of the house kinda coming up onto the driveway [sys] right as it was backing up we can get some down today as soon as possible [usr] ok [sys] no call out charge and they provide you a free no obligation quote [usr] ok [sys] starting price for the work is £226 all in [usr] -huh [sys] for it to come out today [usr] ok that's fine [sys] no worries that's ohh god no that's what i'm looking for you just double check in there if there is any vulnerabilities or any of the health issues that need to be around [usr] no [sys] ok no worries that's fine that's booked in for you [usr] thank [sys] and [usr] you and [sys] we've [usr] will they just [sys] just called [usr] turn [sys] before [usr] up [sys] january [usr] or will they phone me or [sys] i've called before time of arrival [usr] ok thank you thanks very much [sys] no problem thank you [usr] bye bye bye [sys] thank you bye bye bye [usr] bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit hello there good good morning through to [pii] speaking how can i help [usr] hi good morning just really really because i had a i had a quote from one of your one of your f guys people from came out to my house gave me a quote said to me that they'll get back to me with a date and i've never heard anything from them [sys] and what sort code [usr] bravo sierra 32 zero bravo alpha [sys] ok ok no worries [usr] do you have a good christmas and new year [sys] it it was involved working but let's just get the penneys in they have a look [usr] i know mate [sys] little little [usr] i know you too [sys] madam's toys don't pay for themselves i suppose [usr] you only got one or two [sys] one [usr] the one with it no [sys] she she [usr] not too bad at the minute man [sys] she she's a she's a little live eye on her own right well a bit naive but i just have such a how such a little body can have such vast amount of energy it's a mystery of life i look and next thing she's half upstairs on her own she's 18 months and she's a bit stronger within and [usr] right [sys] she she's not af afraid of a suicide day half way down the stairs i was god all right [usr] but it sounds you go hands full there mate [sys] but no she did she did and she's she's a she's a terror on one hand and she's she she she's a real sweet child on the other hand joys of fatherhood [usr] may that is it gets worse with girls trust me no i got one at 12 [sys] right ok no i've been prepped for that to a point we'll see we'll see bless you sorry [usr] what it come [sys] no i was just gonna say i do beg your pardon why you haven't been going just gonna get you through to the local diner will be able to assist you sorry about of the initial why you weren't contacted but i'll get you through to another team we'll be able to help you now [usr] all [sys] thank [usr] right [sys] you thank you very much [usr] brilliant [sys] cheers [usr] i appreciate [sys] thank [usr] that thank [sys] you [usr] you [sys] thank [usr] that's better [sys] you hello you're through to [pii] [usr] good well just well no go on no good afternoon just wanted to ask you really i i've just been in on the phone [sys] pardon [usr] to one of your other colleagues who's put me through to you i presume [sys] and [usr] you're one of my lo one of the local ones to me it's just that i have one of your technicians out or peak guys i just give me a price on a block train he gave me a price and said i have to get someone else with me [sys] ok [usr] on the day give me a price for that as well and then i never heard anything [sys] ok [usr] back [sys] can i just [usr] from [sys] grab [usr] him [sys] the postcode quickly have a look into it for you quick [usr] it's [pii] [sys] [pii] [pii] bravo [pii] [pii] 56 [usr] that's the one [sys] let's have a look bear with me just a moment [usr] ok [sys] ok ok let me see have you received a quote for that sorry [usr] well he he gave me a rough estimate that said that it was 100 and £30 plus honestly i can't remember now but it was an extra additional price because he had to have someone else with him [sys] ok no worries see if i can find [usr] i don't understand why why i never got why i've been [sys] i do [usr] waiting [sys] apologize [usr] long really [sys] i'm not too sure either let me it's saying these two men dropping off don't she ok let us just see the end of work now bear with me just a moment [usr] ok [sys] i've just gotta search through the messages that i can find from when he set up [usr] ok [sys] ok i'll put you on hold just for a second thank you [usr] what was that [sys] hello and i thank you for your patience then [usr] hello [sys] right we [usr] hello [sys] can get graham back out to you [usr] that's [sys] next [usr] ok [sys] monday for you [usr] next [sys] perfect [usr] monday it should be ok [sys] it'll be an all day appointment [usr] what time do you [sys] but [usr] know [sys] the engineer will call you when he's in his way but we try and make it would you prefer an am or pm appointment [usr] pm [sys] ok no problem [usr] because i'm on nights the night before [sys] no it's still a pm appointment for you [usr] that's [sys] it's [usr] all [sys] pm appointments one pm to 6 p.m. if that's ok that's fine no worries perfect [usr] that's [sys] and it all [usr] fine [sys] be booked in for you [usr] do what happened then what what what what caused this [sys] i [usr] it's [sys] believe [usr] not [sys] the we just wasn't aware [usr] be [sys] the nj [usr] chased [sys] didn't [usr] out [sys] really tell us about it he put it in the notes but until you open up the notes do you see the booking details he just didn't inform us i i do apologize [usr] all right ok all right that is no problem that's all right [sys] hey you take care [usr] ok thank you very much anyway thank you and you bye bye | 8Sale
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[sys] thanks for calling i know playing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative good morning coming [usr] good morning are you covering the wembley area [sys] sorry can i take your postcode [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok bear with me i don't think at this branch i'll try and find the number for you one second i'm the one ok do you want me to put you through to them [usr] if it's possible [sys] ok [usr] or give me [sys] i'll [usr] the number [sys] give you the number and then i'll try to transfer you just in case you get cut off ok it's [pii] [pii] [pii] [pii] yes [pii] [usr] [pii] i rang you [pii] [sys] no we're with rag this one is [usr] the same number only only [sys] you [usr] the last one is instead [sys] i [usr] of [sys] remember [usr] [pii] [sys] [pii] our num is this the number that you rang for us i have a different number [usr] [pii] [sys] ohh where where where i get er the number i just gave you is for wembley do you want me to try and put [usr] ok [sys] you through to them on my end ok bear with me one [usr] please [sys] second met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] cities note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] [usr] have it all [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers [usr] my [sys] please [usr] god [sys] continue to hold [usr] then [sys] and the next available agent will take your call alternatively you can email your queer to [pii] [usr] ok | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening through down [pii] speaking how can i help [usr] hi i would to book your engineer please [sys] that's good [usr] say again [sys] who's please [usr] sorry what was [sys] de [usr] your question [sys] postcode [usr] [pii] [pii] [pii] [sys] based on the address [usr] it's [pii] [pii] [sys] ok and your name please [usr] my name is [pii] [sys] are you calling as a landlord or as a tenant [usr] i am the the owner [sys] it's [pii] [pii] [usr] that's right [sys] ok just a second | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes thank you through to di my name is [pii] how can i help [usr] hello i tried to book for someone to come out and have a look at our drain we think we've got a slow blockage or it's slowly draining away on the property but i booked it online but i didn't get any email confirmation the earliest i could book was tomo monday monday sunday sunday sorry but i can't seem to see any confirmation email are you able to check that it's booked [sys] what's your postcode please [usr] [pii] [pii] u [sys] [pii] [usr] uniform [sys] beautiful and the first line of the address [usr] it's [pii] [sys] nothing here [usr] am i able to book for someone to come out urgently or book for someone to come out [sys] we'll see what we have available but just bear with me a quick second i'll just take down some details and we'll take it from there [usr] there [sys] you say number [pii] [usr] number [pii] [sys] ok and is this a commercial or domestic property [usr] domestic things just at our home [sys] ok ok and do you have any plumbing or drains policy cover with british gas [usr] no we've just moved [sys] what [usr] in the property [sys] what's your name please [usr] it's [pii] [sys] [pii] did you say [pii] [usr] [pii] [sys] ok what's your contact number please [usr] [pii] [sys] yep [usr] [pii] [pii] [sys] then is there anyone that's vulnerable on the property [usr] is there what sorry [sys] any vulnerable person within the property [usr] no [sys] ok what exactly did you say was slow draining in the in the house [usr] at the back of the property is the kitchen and it's an extension and all the pipework from the kitchen the dishwasher the washing machine the sink go out to the side of the property at the edge of the drive and it seems i mean i know we had quite a lot of rain on thursday and it was obviously a bit flooded there because it's a bit lower but what we noticed was that that took a long time to drain away and it's still doing it now and the same when we had we were washing up and stuff and and water was going through with the dishwasher it was all becoming [sys] ok [usr] vapor out there it is draining away but just very [sys] it's [usr] slowly [sys] just slow [usr] we we think there might be a a blockage we've moved in tuesday and obviously we've just found this issue [sys] ok did you did you did you have a survey done before you moved in [usr] we had a general survey with the mortgage but not a full survey no [sys] ok let's see let's see what dates available [usr] because i i thought from your site someone can come out and have a look can't they and then hopefully you can [sys] but [usr] free [sys] it [usr] up the brothel [sys] it it it won't be today there's there's nothing [usr] no [sys] available [usr] no no it's [sys] go ahead [usr] it's fine if it's not today but obviously i thought i'd booked online for sunday but obviously i didn't get that email i was i better [sys] it it it it [usr] make sure [sys] didn't it didn't go through which [usr] no [sys] which [usr] ok [sys] probably means i can get someone to come out on on monday now they they [usr] i [sys] they'll sorry go ahead [usr] i'll i'll be here all day monday i'm still [sys] yes [usr] off work [sys] ok yes they'll be they'll be the the engineer will then check what's wrong with it and then he will give you a quote when you if you then accept the quote you can pay by cash or card on completion if you refuse to quote no work will be done but you won't be charged as there's no call out fee that's roughly what you're looking at [usr] ok [sys] ok [usr] ok that's fine [sys] all right just keep an ear out you will receive a text or a call prior to the engineer's arrival on the day [usr] all right lovely they'll let [sys] alright [usr] us know where and where [sys] yes that's correct [usr] no that's [sys] right [usr] fine thank you for your help [sys] no worries cheers take care bye [usr] bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello good evening welcome to my name is how can i help you [usr] hi i'm just wondering if i can have an update please i submitted an inquiry form yesterday for a job tomorrow and i just wondered if it has been i don't know how i've never used yourself that's all for this that way [sys] ok do you have the job reference number [usr] bear with me one moment the reference number is by dash [sys] ok [usr] wo [sys] ok [usr] dash 34 30 [sys] ok ok [usr] 169 [sys] ok just a second let me take a look [usr] thank you [sys] it's still scheduled for tomorrow the engineer will call you as soon as he is on his way [usr] ok that's fine [sys] yes [usr] how much notice would they give me roughly [sys] with with within between 30 minutes to one hour [usr] ok that's absolutely fine thank you [sys] no you're welcome cheers [usr] thank you [sys] bye [usr] for that bye bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas [usr] i just [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] keep a hold of because i listen [sys] welcome to dino my name's [pii] how can i help [usr] ok my name is [pii] i'm clark administrator to a parish council [sys] ok [usr] we have a sports pavilion on the playing field and i've got some block drain problems i was wondering if [sys] right [usr] we could have booked a an engineer [sys] hm [usr] to come out for us [sys] ok we should be able to have a look at that for you what's the postcode for the [usr] just [sys] pavilion [usr] one minute [sys] then [usr] my wife's just looking it up for me [sys] all right ok [usr] right it will be the plainfield itself hasn't got a postcode or the building but [sys] right [usr] the street it's off is [pii] [sys] yes [usr] pw [sys] ok do let's have a look i'm just gonna pop into here i'll see if i can see it set up and what's the road name that it's off [usr] it's [pii] aham hexham [sys] that's absolutely fine right give me one moment then let me get this to set it up and right wow let me go right get rid of that one just leave it with [pii] there we go [pii] and it's just something that'll need to be paid for is it there's not british gas cover or anything [usr] no no [sys] for [usr] no [sys] the dragon [usr] i i [sys] sir i [usr] pay [sys] assume [usr] you up front there's no problem [sys] no problem and what name should go on the billing should that go under the parish council [usr] it's acom [sys] ok [usr] acom ac omb parish [sys] yep [usr] council [sys] fine and does it need a separate billing address on there or anything [usr] the [sys] or [usr] billing [sys] is it [usr] address [sys] a [usr] the the the office [sys] ok [usr] is my house which is [sys] all right [usr] [pii] [sys] yup [usr] [pii] [sys] yup [usr] which is [pii] [sys] yep [usr] and it's [pii] [sys] ok doke not a problem at all i'll pop that in on the billing address and do you have an email address [usr] certainly [sys] at all just for contact [usr] it's my [sys] purposes [usr] name spelled [pii] it's [pii] [sys] yup [usr] all in lower case [sys] yep [usr] [pii] [sys] no problem at all put that one in there as well perfect what's what's been going on drains wise [usr] well [sys] has have [usr] what what [sys] they been [usr] what [sys] overflowing [usr] happened is i don't know we had the building completely revamped 12 months ago we've [sys] ok [usr] had no problems et cetera et cetera but there is a couple of new ws a's being put in plus a disabled toilet and what's happening is when the water is coming back in through the bottom [sys] bye [usr] of the pounds [sys] ok [usr] it's [sys] doke [usr] coming at the floor and when you flush them that are just flowing over our plumber [sys] yep [usr] has had a look at them he can take no further and he says i had my our chairman's looked at it as well and he says the the it appears that the drains and the outer drains are completely blocked [sys] no it certainly sounds they've looked further down somewhere but we should be able to have a look at that for you no problem at all what we'll do then is i'll get these details sent over to the local team i mean is it just for as soon as possible or is there [usr] as [sys] time restrictions [usr] soon as [sys] or [usr] you possibly [sys] anything [usr] can please [sys] no problem at all that's absolutely fine what they'll do is i'll i'll send the details over now they'll give you a call back just to confirm when they're able to attend and just make sure it's all right with yourself [usr] do you want the details can i do can i give the details now of where they'll be able to get access [sys] yes [usr] we can just the caretaker doesn't live far away [sys] right [usr] if [sys] ok [usr] i'll just get her telephone number for you [sys] ok [usr] and then she can she can meet them out or just the keys from her [sys] ok no problem [usr] i'm just getting the telephone number for you now it's [sys] don't worry [usr] missus [pii] [sys] kettle y [usr] and it's [pii] [sys] yep [usr] [pii] [sys] yup [usr] [pii] [sys] ok doke not a problem at all [usr] and do you want my have you got my number has it come up on you [sys] we've got your your landline number is it best to to give yourself a call first just to confirm [usr] yes please yes [sys] they're able [usr] and [sys] to [usr] then [sys] attend [usr] i can tell [sys] and everything [usr] [pii] what's happening [sys] what we'll do is i'll ask them to give you a call it should normally only be a few minutes anyway for it we'll we'll see about getting out there for you i'm just gonna pop this through in here and then it's all set up then on this little bit it wants me to do that there we go that's good do you want me to give you the booking reference number and the local team's number at all i know some people it some not bothered [usr] no no it's not important i will hear from you it's [sys] i mean [usr] problem [sys] i mean if you've got any queries you can always just use the postcode of the the the road anyway for it but no that's fine i'll send this over for you now i say the local team should be in contact shortly i'll put [pii] details in there if you contact the actual visit but your number will be in there just for the initial contact just to confirm if everything's [usr] that's [sys] ok [usr] brilliant [sys] for you [usr] thank you very much [sys] all [usr] indeed [sys] right [usr] thank you [sys] no problem i'll speak [usr] thank [sys] to you soon [usr] you now [sys] cheers bye [usr] take [sys] bye [usr] care [sys] bye [usr] now bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes oxford i know my name's [pii] how can i help [usr] hi there i just wanted a quote for i'm blocking a drain inside our house [sys] all right ok i can certainly have a look at that for you you you own the house do you [usr] yes [sys] you own it as well as living it no worries at all that's fine and is it it's just a normal baby blockage is it as far as [usr] it's exactly it's [sys] hm [usr] it's not at the u ban because i've taken that off myself it's a bit further down [sys] ok no problem but but if it's just for your own property and that's fine and there's a standard cost for it during the week it's 100 and £70 including b a but that's everything there's no call out fees involved there's no hourly rates [usr] right [sys] if it needs jetting equipment to get the drains outside or cable machines down inside all that stuff is all included for it and you just pay it at the end [usr] ok [sys] once it's all completed [usr] ok great all right i'll i'll get back to you or or or or just or just fill the form in online [sys] you can book it online if you want to go ahead but no problems at all all right [usr] all right lovely thanks a lot [sys] you're welcome cheers bye [usr] thanks [sys] bye [usr] bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good morning you've reached reserve speaking how can i help [usr] ohh we've got a a drain blockage at work we just need someone to come out and have a look at it [sys] sure that's perfectly fine what's the post code of the address please [usr] [pii] [sys] thank you and the first line of the address [usr] century heat treatment and plating [sys] tell me and you said it was a commercial property any cover with british graph [usr] not i'm aware [sys] is [usr] of [sys] it [pii] [usr] that's [pii] [sys] and what was the name of the company sorry [usr] century heat treatment and plating [sys] and reheating [usr] century heat treatment and plating [sys] ok is it co limited is it and will it be payment on completion thanks [usr] credit [sys] can [usr] or [sys] i take [usr] something [sys] a contact name please [usr] my name's [pii] [sys] and a contact number [usr] [pii] [pii] [pii] [sys] ok and what's the booking for sorry [usr] what's the book we've got er our our discharge drain is is blocked i don't know if it's blocked in i i i've rodded it and i can't seem to find a problem but i think it needs a camera i i don't know i'm not an expert [sys] ok [usr] but [sys] that's [usr] it's just [sys] fine [usr] not flowing [sys] is it currently overflowing over the drain or is it just completely backed up [usr] it's all backed up it's it's on aaa pump system it's just [sys] ok [usr] going round and round [sys] and any have you got a toilet that you're able to use a toilet you're able to use [usr] have we got a what [sys] that's [usr] it's [sys] fine [usr] not [sys] anyone [usr] a toilet [sys] got health [usr] issue [sys] issues [usr] it's not a toilet issue [sys] and you said it was a pump system [usr] no no well it's effluent and we discharge our effluent through a certain drain and then this is the the drain that's blocked but i'm not sure [sys] ok [usr] if it's blocked on our premises or in the road or what [sys] there's no call out charge is the local office will discuss with you when they give you a call to confirm the appointment what i can do is transfer you directly through they can confirm that for you now is that ok have its own you [usr] sure [sys] know [usr] sure [sys] one second hi [pii] [usr] i'm after an [sys] what's [usr] engineer to [sys] the postcode [usr] out and check our our drainage [pii] [sys] [pii] [pii] [usr] [pii] [sys] and you got a block train and what's the first line of the address [usr] century heat treatment and plating co limited [sys] best contact number [usr] [pii] [pii] [pii] [sys] and what's your name [usr] my name's [pii] [sys] ok i'll just check the availability for that ok we are sorry to keep [usr] ok [sys] you waiting a member of our team hi sorry for the hold we we can get you somebody to come out today if [usr] hi [sys] you're available [usr] [pii] yep [sys] it's the quote quote for that will be 100 and £90 [usr] the sooner [sys] for the [usr] the [sys] first [usr] better [sys] hour and it's £72 every half an hour after that'll be payment on [usr] yep [sys] completion to the engineer either cash card or check [usr] ok i can pay with credit card [sys] alright [usr] i've got a credit card [sys] is it is you that's gonna be on site is the parking available [usr] there will be [sys] ok i'll get that all booked on for you today the engineer will give you a call when he's on his way he'll be looking at any time up till six o'clock tonight right cheers bye [usr] ok dokey thank you very much cheers bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon through to gas speaking how can i help [usr] hi good afternoon i have i have a drain and i'd to be just unblocked it's it's a storm drain not a sewage drain it's a it's a gutter storm drain [sys] yes that's fine right something that can be arranged [usr] i think it needs a bit of pressure behind it once blasting it's it's between it's not the guttering it's it's a bit underground to the away it just wants let's see this [sys] right ok what's the postcode [usr] [pii] uj [sys] first line address [usr] hoppers lodge [sys] did you do with it that [usr] no there was no upper lodge [pii] cft [sys] ok it was [pii] sorry [pii] [usr] [pii] uj [sys] uj [usr] uj [sys] right that's right [usr] [pii] [sys] on friday right i'm just double checking first on the address now and help us lodge there we go [usr] hopper [pii] that's [sys] right [usr] it [sys] that's the res that's the residential address yes [usr] yes yes [sys] thank you no problem and just double checking if you have a home care or home insurance policy for your preliminary insurance at all [usr] sorry [sys] do you have a home care plumbing and drains policy at all [usr] no no no just [sys] ok and what's your name please [usr] [pii] [sys] [pii] ok thank you ok starting price obviously between monday to friday until six is 100 and £80 now because there's [usr] and [sys] no call out charge [usr] [pii] [sys] £180 [usr] [pii] [sys] they [usr] yes [sys] were to come out they were to come out obviously try and fix the problem between those timings [usr] yes sir [sys] there's no call out charge for the service and it's a payment upon completion service [usr] yes ok [sys] what's your contact number please [usr] [pii] [pii] [pii] [sys] ok right is there any overflowing grounds all [usr] it's not it's just backing up it's not soaking it's not going down the pipe underground to the soak away it's just obviously some debris down there was blasting through [sys] ok [usr] i'm hoping any day after tuesday would be good and tu tuesday onwards would be good [sys] no problem that's fine i'm off off sorry is there any vulnerabilities or any health issues that we need to bear in mind [usr] no no it's all straightforward on site there [sys] thank you very much [usr] no cables or anything [sys] perfect wednesday morning [usr] wed [sys] ok [usr] wednesday morning would be fine [sys] thank you [usr] ok [sys] all booked [usr] what's [sys] in for [usr] that [sys] you [usr] what is that ami just wait hopefully look out for [sys] between 8 to 1 and they'll obviously [usr] eight for one [sys] call you before time of arrival and you please sit tight and [usr] o ok [sys] they'll be with you no time ok [usr] that's fine great thanks for your help [sys] no worries thank [usr] ok [sys] you [usr] bye bye [sys] alright bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 8Sale
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[sys] hello [usr] hello [sys] hello [usr] hi there [sys] well [usr] are [sys] they [usr] you in abergavenny [sys] as well [usr] hello bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hi yes i own a property in [pii] that the tenant has reported a blocked toilet [sys] ok that's fine where are you calling from sorry [usr] [pii] [sys] are you the landlord [usr] yes [sys] sorry [usr] yes i am [sys] ok that's fine i have the address please [usr] sorry the line's very indistinct could you repeat that [sys] what's the postcode of the address please [usr] [pii] up [sys] and that's the site address is it [usr] yes that's right [sys] and the first line of the address please [usr] [pii] [sys] thank you did you say [pii] up [usr] i think that's it [sys] it's not coming up on the right it's coming as [pii] [usr] no sorry wrong postcode i can't remember the postcode it's [pii] [sys] i do need the postcode [usr] you need the postcode [sys] one minute let me try [pii] let me try and find it you're probably best off trying to find it because it's coming up with dinner dresses [usr] hang on a sec i'll holler to you in a minute hello i'll have to call you back [sys] no worries that's fine [usr] ok thanks [sys] thanks bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help [usr] hiya i've got a problem where we've got two toilets they're both blocked and the part that goes outside into the ground it's leaking [sys] right ok it's looking to reach [usr] well it's just water that's coming out [sys] right ok doke there's a walking somewhere obviously that's causing you issues right do you have any british gas home care cover that covers your plumbing and drains [usr] pass i don't know [sys] something you pay for every month as a home [usr] no [sys] care policy no [usr] i've got [sys] right [usr] home insurance [sys] they would cover it if it's they class it as an emergency but it depends what their their thoughts on an emergency are if you've got through to at the moment where you've got no facilities we class that as an emergency and we try and get someone out to you today if that's what you're looking for [usr] ok [sys] cost wise if we get someone out before six which is 10 past four now it's a bit debatable you have to get it before six and do the job it's £225 that includes vat if it's after six it's 260 and then [usr] is [sys] tomorrow [usr] just [sys] work [usr] for him to [sys] then [usr] look at it [sys] that no no that nine times out of 10 they come out they draw it jet it and they'd be able to clear the problem usually [usr] right [sys] within the first hour or less what i mean that normally [usr] right [sys] does the job but they discuss [usr] fuck [sys] that with you before they start it's payable by cash or card [usr] right ok i'll have to book it because i can't i can't deal [sys] right [usr] with no [sys] let's [usr] toilets [sys] see let's see what we can do no exactly right let's come out of that one what's your postcode please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] and your house number [usr] [pii] [sys] [pii] let me add you to the system [pii] [usr] yes [sys] let me take your name please [usr] [pii] [sys] [pii] [usr] [pii] [sys] right sorry [usr] all right [sys] right it's a block all it's blocked now i presume at the moment there's no covid at the property [usr] no [sys] is there anyone cost as vulnerable with any health issues young children the elderly [usr] no [sys] that's right both toilets are blocked no toilet facilities automatic emergency and what's your best contact telephone number please [usr] it's [pii] [sys] yep [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] yep sweet right that's all getting booked now i will confirm the appointment on here and you should receive a text message [usr] ok [sys] it will give you the job reference number and the local office number who will probably be closed now most of them are but if you phone it come through to us anyway but the engineer will give you a call when they're on the way [usr] all right thank you [sys] alright with you as soon as we can [usr] thanks [sys] ok [usr] bye [sys] no problem thanks for the call see you then bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services press [pii] or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at [pii] how can i help [usr] good morning i'm just phoning up as i've got a block i've just checked my inspection chamber in my garage and it's all blocked up and i wondered if someone could come and have a look at it please [sys] ok let's have a look do you have any form of home care cover for the property or is it a one off chargeable job [usr] it's just one off no cover [sys] ok that's fine and is it affecting the use of any toilets or bathing facilities at the moment [usr] my downstairs toilet is not working properly [sys] ok but is there another one that you're able to use at the moment [usr] there is [sys] ok let's have a look we can get somebody out to have a look at it for you but it would most probably be 2 to 3 working days it's only emergency work it's carried out over the weekend [usr] that's fine that's fine [sys] ok that's fine it would start at 100 and £80 and that includes va t and it's paid on completion of work by cash or card [usr] ok but there's no there's no call out charge is that right you give me a quote when you come out and i read on your website [sys] that that's correct there's no call out fee [usr] ok but you think you sh you they normally do do do they normally come and inspect it and then give you a quote or is it just 100 and £80 and they fix it then and there how does it normally work [sys] they come out and have a look at it for you if it's based on blocking requires rods or jets then it would be 100 and £80 and if the engineer assesses it and it's more complicated they would have a discussion with you which would include a reo only if you're happy at that point would we go ahead if not you're under no obligation [usr] ok all right that sounds that sounds fine when when would he be able to come out can you give me a time now or [sys] we can have a look at the availability of course can i start by taking the postcode [usr] you can it's [pii] [sys] and the first line of the address [usr] [pii] [sys] it and it's a domestic property is that correct it's your home [usr] yes it is [sys] fine and just confirm your name for me [usr] [pii] [sys] and just to make sure i capture your surname correctly how am i spelling that sorry [usr] it's [pii] [sys] that's fine and would it be yourself that said when the engineer arrives [usr] hopefully depending on what time of day [sys] ok and what's the contact number [usr] it's [pii] [pii] [sys] ok thank you and is there an email address that you're happy to provide [usr] sure it's [pii] [sys] ok that's fine it's only used for the office to send you a receipt once payment's made there's no form of any marketing or any junk mail sent to the inbox [usr] great [sys] ok because you said it was the inspection chamber in the garage and it's affecting the downstairs toilet was that correct [usr] correct [sys] it is there anybody with any vulnerabilities at the address that we might need to be made aware of [usr] no [sys] fine i'll just load up the availability now for you and see how quickly we can attend ok [usr] ok [sys] is there a day that might be better suited for us to try and attend we do try and accommodate where we can [usr] just the sooner the better really i think thanks [sys] no that's ok we'll have a look now for you i could do monday for you at the earliest [usr] ok great [sys] i can either do it at all day appointment between eight and six or i can do monday morning between eight and one or the afternoon between one and six [usr] the morning would be better please between eight and one [sys] yes certainly we'll get that booked on now for you [usr] thanks [sys] ok ok you'll get a text message confirmation of the booking it will just have a reference number and the local offices number if you need to speak to us about anything at all please don't hesitate to do and we happy for the engineer to go ahead they'll just pay by cash or card on completion ok [usr] lovely all right that's great somebody will be here will it be between eight and one anytime or will it be eight o'clock [sys] between eight and one any time between that window and they'll give you a courtesy call when they're on the way to the property [usr] all right fantastic that's great thanks very much for your help [sys] you're very welcome have a nice day [usr] cheers you too bye [sys] bye | 8Sale
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[usr] ok [sys] thank you for calling dino rod [usr] ok [sys] partners with british gas we record calls for quality and training purposes [usr] all my team every single one on saturday night [sys] thanks for protecting your home with british gas [usr] wife [sys] our nationwide team of expert engineers are always on hand to help and we're here whenever you [usr] i [sys] need [usr] felt [sys] us [usr] that i 46 [sys] you are speaking to can i start by taking your name [usr] hi my name is [pii] [sys] thank you [pii] how can i help you today [usr] i i've just got an issue with my toilets for my premises commercial premises it's all blocked up and it's just flooding at the moment [sys] commercial property ok have you used the dino before [usr] yes i've used your last time [sys] you have [usr] and you should have my details there [sys] brilliant may i take the post code of the property [usr] [pii] [pii] [sys] sorry i missed the first part what was it [usr] [pii] [pii] [sys] thank you and what's the first line of this address [usr] [pii] [sys] ok limited i think i've got your number here ending with [pii] [usr] that's correct [sys] on the system as well ok and sorry you said it was blocked right blockage [usr] it's blocked up i think last time they just they the pipes to to push the blockers out [sys] ok look brilliant i'll get that sent off to our dispatch team as the engineer will call you as soon as they can and obviously [usr] ok [sys] go through with you [usr] ok thank you [sys] no problem we'll speak to you soon [usr] thank you bye [sys] take care bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an ex did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and | 8Sale
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[sys] thank you for calling dino [usr] and [sys] rod [usr] i was [sys] partners [usr] partnered [sys] with british [usr] with british [sys] gas [usr] guy [sys] please listen to the options carefully [usr] ok [sys] we can get you to the [usr] change [sys] right [usr] to the [sys] team [usr] right team [sys] if you need any help [usr] any [sys] with [usr] help [sys] a drainage [usr] for the [sys] problem press one if you require our plumbing services [usr] come in [sys] press two or if you have an existing home care [usr] home [sys] policy [usr] care [sys] it's three [usr] that's true [sys] did that [usr] but [sys] you [usr] you [sys] can [usr] can [sys] now [usr] now [sys] book [usr] book [sys] drainage [usr] train [sys] services online [usr] ok [sys] in a few easy clicks visit [usr] at [sys] dino dot [usr] dot [sys] com [usr] com [sys] for details [usr] ok sir no [sys] alternatively please hold [usr] call [sys] and your [usr] i [sys] call [usr] call [sys] will be transferred [usr] it transfers [sys] to a customer service advisor we record [usr] the card [sys] calls [usr] code [sys] for quality [usr] the [sys] and training purposes we are closed for employee training [usr] i travel [sys] if you suspect a gas escape [usr] what [sys] please call the gas emergency service on [pii] [usr] [pii] [sys] power cuts should be reported [usr] they report [sys] to your electricity [usr] [pii] [sys] distributor by dialing [usr] dialing [sys] [pii] [usr] [pii] [sys] from your [usr] from [sys] phone [usr] your phone | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning through to [pii] speaking how can i help [usr] hi we've got a blocked drain at the property where i live [sys] this ok and what's the post code [usr] [pii] [sys] alright ok thank you see if we have a dell and first hand address [usr] [pii] [pii] [sys] [pii] it's a residential address thank you alright [pii] [usr] [pii] [sys] [pii] sorry all right and do you have just wanna check if you have plumbing insurance for through home care at all plumb drainage insurance insurance [usr] no we haven't [sys] no worries ok that's absolutely [usr] how much [sys] fine [usr] is your home care insurance anyway [sys] ok [usr] i [sys] it's not this department because if you do have it then i'll get you through to the correct department but [usr] no we haven't got any food no [sys] ok alright in terms of this and well i just obviously be able to advise you be able to get somebody out today as soon as possible there's no call out charge for a residential address and they've been too it would be 100 and £80 all in as a starting price [usr] it'll just be 100 and 80 [sys] for them to come attend and try and fix the problem yes [usr] cos what it is i'm not there at the moment i'm at work and what it is there's four flats and we're getting there there's two flats at the bottom and we're the ones getting affected by it all [sys] bless you bless you and what's the phone number there please [usr] my phone number is [pii] [pii] [sys] and your name please [usr] [pii] [sys] ok ok is there any vulnerabilities or any health issues you need to bear in mind [usr] i've got asthma [sys] bless you ok [usr] and then arthritis [sys] bless you that's fine i'll put it on the notes and to take just i can try and make somebody come in quicker for you that's all [usr] it's i'm at work now but i'm not close by that's the only [sys] ok [usr] problem what time could they [sys] the [usr] come out [sys] afternoon before six [usr] any time after six if possible [sys] it's a bit hard to guarantee but i'll be honest with you that'll be a bit more could arrange for someone to come out tomorrow then in turn well it [usr] we'll have to struggle tomorrow because because i'm working from home tomorrow i'll be [sys] i'll [usr] there [sys] do [usr] tomorrow [sys] it to me [usr] and i can i can pay them [sys] i'm [usr] then [sys] doing [usr] and then because we're our own management company i can get cash out back off back off the property we'll just have to suffer another play with [sys] but [usr] it gurgling [sys] you [usr] at us [sys] it's up if it's up to six and it'd be more that but [usr] and can you do [sys] no [usr] tomorrow [sys] worries [usr] then [sys] that's [usr] then [sys] fine [usr] the two of us will have to just i've tried to move it myself and it's not moving [sys] alright that's all booked in [usr] what time tomorrow any time [sys] between [usr] in the morning [sys] 8 to 1 approximately and i'll take it from there [usr] ok [sys] okey dokey [usr] then [sys] well [usr] no [sys] thank [usr] problem [sys] you very much [usr] ok [sys] excellent [usr] no problems [sys] cheers somebody [usr] that sounds [sys] comes back [usr] bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hi i was just wondering whether you had a company in [pii] [sys] we don't i mean we can we we go to [pii] but we don't have an office in [pii] no [usr] right ok ii i say what's happened is to me is that i had a blockage in my toilet brian and [sys] ok [usr] plumber came out and moved it but now it's blocked further down the pipe and i don't know where it is [sys] right ok i can have a look then and is it a commercial or domestic property [usr] well it's a house it's a home [sys] ohh it's a house ok and do you have british gas home care cover for plumbing and drains [usr] no we're not with british [sys] no [usr] british gas [sys] no ok no problem all right we can have a look for you then if i could begin by taking the postcode first of all [usr] it's [pii] [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] let me have a look and what's the house number [usr] [pii] [sys] [pii] [usr] yes [pii] [sys] and is that fit i'm probably not gonna say this wrong now aren't i [pii] [pii] [usr] what that's not a bad attempt [sys] ok [usr] it's [sys] [pii] [usr] it's [pii] kesh that everyone [sys] [pii] [usr] calls it [pii] [sys] what lonny kish [usr] lot lot of k [sys] ohh god i would never [usr] she's well [sys] well but i didn't know double l ohh saying that though i suppose i suppose it would be thinking about it [usr] landed now [sys] ok there you go you learn from it every day and if i could take your first name if you don't mind [usr] it's [pii] [sys] [pii] thank you and if [usr] [pii] [sys] i could just i could just a spell [pii] i can't even speak now if i could just take your full name [usr] it's [pii] [sys] and if i could just take a contact telephone number please [pii] [usr] it's [pii] [pii] [sys] [pii] right let me just save that right i'm just gonna type in what you've told me [pii] bear with me [usr] ok no worries [sys] spelt there we go is there anyone at the property who may be considered vulnerable [usr] me [sys] ok and any anything the engineer needs to know about yet you're not blind or anything that or you [usr] no no no [sys] ohh [usr] i'm [sys] good [usr] not i'm not it's just mental health [sys] ok got you right let's have a look right i'm just [usr] sorry [sys] gonna [usr] i'm [sys] get [usr] not i haven't i haven't got the i haven't got the thing where i attack people or anything [sys] no it's just it's just the engineer would know if someone would say blind or deaf they could be dealing with someone who might not hear the door or see them obviously right well i'm just gonna get the appointment [pii] bear with me [usr] ok [sys] i could send somebody to you this afternoon if you're available it would be between one and six [usr] abs absolutely fine [sys] ok let me grab it then [pii] let [usr] how [sys] me [usr] much how much how much will it be do [sys] i was just gonna get to that let me explain how it works [usr] ohh sorry [sys] the [usr] sorry [sys] no [usr] love [sys] no not at all not at all the engineer will come out obviously they'll have a look at what the issue is and once they've had a look they'll give you a quote now if you're happy with the quote they'll obviously do what needs to be done and you can pay the engineer at the end via cash up card now if for any reason [pii] you don't want to go ahead you can't say no and if you do say no you don't pay anything because there's no call out charge but what i can tell you is if you do decide to go ahead [pii] prices start at 100 and £70 including va t is that ok [usr] that's fine [sys] no problem right well let's get that booked in then bear with me [usr] i've already had to pay i've already had to pay an an another plumber 100 and 80 i think it was [sys] really god hm [usr] and what happened was he said that where the toilet is and where the hole is from the the drainage of the toilet he said it felt solid what's happened is he's unblocked it from there [sys] bye [usr] but it's gone further down and i [sys] course [usr] know and we don't know where it is [sys] don't it [usr] and [sys] will be [usr] there and there's there's and there's an issue as well because i don't have a manhole in at my property [sys] ok no that's fine of course you'd be surprised quite a lot don't [usr] i'm a bit i know next door have but i haven't [sys] ok i mean would that still be ok if we have to look at their manhole [usr] that's [sys] fine [usr] fine i'll i'll i'll go and tell her anyway she she won't have an issue [sys] no problem at all we may not do but just in case it might be easier for him to look at that manhole just in case it's shared or some something that or whether the engineers pushed it there well who knows pushed it their way or whatever but well it's not an unusual thing for us to come across we we do come across that it's not it's it's better to help you if that makes sense [usr] thank you ever [sys] no [usr] much [sys] no problem at all [pii] that's all booked in for this afternoon and i've asked the engineer just to give you a phone call when he's on his way to you ok [usr] that's brilliant thank you ever [sys] pleasure [usr] much [sys] good luck [pii] [usr] thank you very much [sys] very welcome you take care [usr] bye bye [sys] bye [usr] bye [sys] bye [usr] bye now | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon thank you for calling dino [pii] speaking how can i help [usr] hi there just calling to book in someone to unlock a drone [sys] ok and is it for a commercial or domestic property [usr] domestic [sys] domestic and do you have british gas home care cover for plumbing drains [usr] don't think [sys] no no problem ok we can have a look for you then what's the postcode to start with [usr] [pii] [pii] [sys] to [pii] let me have a look [usr] i couldn't see any is it better to online to put this in or yourself or [sys] i can do it makes no difference i can do it now [usr] ok [sys] what's the house number [usr] [pii] [sys] [pii] let me see if i can find it is that [pii] and if i could take your first name please [usr] ok [sys] is that [pii] [usr] [pii] [sys] [pii] and if i could also take your surname [usr] [pii] [sys] [pii] and if i could also take a contact telephone number please [usr] [pii] [sys] [pii] and do you have an email address at all [usr] [pii] [sys] nice and easy alright let me just save that what's made you realize you've got a blocked drain is something happened [usr] the it's just the bath very slowly trends the we had someone come and unlock from the bath drainpipe about [sys] right [usr] six months ago that only temporarily fixed it don't know what what [sys] ok [usr] to do next hopefully [sys] and is there anybody at the property who may be considered vulnerable at all no right bear with me i'll [usr] no [sys] be able to get the appointment slots up now just bear with me while they load up when they load up bear with me it's incredibly busy today the systems are running very slow bear with me [usr] do what will they do when they come will they will they just have a look look to see [sys] how [usr] what [sys] it works is [usr] the she might be to begin with or [sys] how [usr] you [sys] it [usr] know [sys] works [usr] one if [sys] is the [usr] it's [sys] engineer [usr] external [sys] will come out and [usr] i don't [sys] investigate [usr] know it's internal [sys] obviously what the [usr] and [sys] issue is and once they've done that they will give you a quote and obviously tell you what they can do to fix it now if you're happy with the quote they'll obviously do what needs to be done and you can just pay the engineer at the nv cash or card if for any reason you don't want to go ahead when you get the quote you can say no and if you do say no you don't pay anything because there's no call out charge but what i can tell you is if you do decide to go ahead with the recommendation in any work prices start at £180 including va t [usr] sure and to one [sys] what happens what [usr] they [sys] sorry [usr] do the work and they don't it doesn't fit [sys] well they wouldn't do the work [usr] if [sys] unless [usr] they do [sys] they [usr] the [sys] they [usr] work [sys] knew [usr] and [sys] they [usr] it doesn't [sys] could they [usr] fix [sys] they [usr] the problem [sys] could fix it if that makes sense [usr] ok [sys] let me just get the appointments [usr] all [sys] up por [usr] right [sys] bear with me [usr] sounds good [sys] see what we've got the earliest i'm getting in your area now is for monday morning for between eight and one let me grab it [usr] that would be great thank you [sys] there we go got that now what i'll do as well is i'll get the engineer to give you a phone call on monday morning when they're on their way to you just to give you some notice ok let's get that booked in [usr] ok [sys] no you're very very welcome there you go that's all done for you [usr] great thank you [sys] all right take care good luck bye [usr] all right thanks cheers bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to the my name's [pii] how can i help [usr] hi i'm staying for a weekend down at my girlfriend's house in [pii] and we had a problem with the drainage it started yesterday the toilet wasn't draining away [sys] right [usr] now i got a local handyman out who came and i looked today and after an hour and a half he's given up and said call down [sys] right ok [usr] because fair enough [sys] it's my [usr] but [sys] father [usr] the the the problem is the my girlfriend she works in a nursery and they're not that their phones on all day er they've gotta be locked away somewhere she's uncontacted is [sys] bye [usr] outside the property it's it's on the pavement underneath the pavement somewhere we the annoying thing is we got a rod these he uses little tiny little rods that some of us to pass electric cables through ducting [sys] right [usr] we manage to get a rod it got all the way through to the sewage cover just down 5 m down the pavement and we could see it and we we put a hook on the end and pulled [sys] hm [usr] it all the way through yet the waters [sys] all [usr] sitting just as six inches above the the down pipe just still sitting there not draining [sys] well [usr] which doesn't make an awful [sys] hm [usr] lot of sense but it's definitely a blocking some it does ba based on my question does someone need to be in the property [sys] right [usr] or if i send pictures and they can showing the door of the property you could have all these shared doors and the drain cover next to where we've been in with [sys] ok [usr] the rods and the sewage point would that would that [sys] right [usr] be enough for someone to come [sys] ordinarily [usr] and do the work [sys] we do have we do say somebody needs to be in there are certain cases where it isn't necessarily necessary let me bob you through to our local team we'll get we'll have a word and we'll see if we can get it sorted for you and what's her post code or just the first half [usr] yes papa alpha 12 4 delta delta [sys] let me get you over i'll get them to have a word and see if we can get it sorted without anybody need [usr] thank [sys] to be [usr] you [sys] there at the second one minute [usr] thank you [sys] glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for a cow good afternoon [pii] speaking [usr] good afternoon i'm hoping you can help me i'm not the home owner i'm just i'm i've just come down for weekends i'm heading back to a we've got a problem with a toilet draining in a property in [pii] now we just wanted to get a hold of the local handyman yesterday afternoon just someone said try this guy and he come and had a go at it today but i can't seem to clear it we've identified where the blockage is it's outside of the property on the pipe between the the down pipe goes into underneath the pavement and they the sewer access point which is about 5 m away it is blocked in that section of pipe it's outside the property the blockage now my my question is are you able to attend with no one in the house cos my girlfriend works in a nursery and they're not the phones on during the day and she can't get time off work either they're very pushed and i'm heading back up to [pii] just in about [sys] no [usr] half an hour is it possible would would anyone be able to to come and have a look without someone being in i've got photos showing the front door number 37 and showing the down pipe and the the on office connection where you start the rolling point and then the sewer connection 5 m down the [sys] i'm [usr] road [sys] sorry we we we have [usr] is is would [sys] no [usr] that be [sys] we're [usr] enough [sys] not [usr] to [sys] allowed [usr] pass [sys] to to attend an empty property i'm afraid we would need someone here [usr] that's gonna be [sys] we [usr] awkward [sys] would need [usr] isn't [sys] someone [usr] it [sys] at [usr] really [sys] the property our our guys would come out with the intention of unblocking they would need someone at the property anyway just to have a wee look and then once they've unlocked it they would need [usr] well the blockage we've we've identified the we've already identified the blockage that you can clearly see the waters sitting if you take the there's these inspected rolling point caps it's about maybe 10 inches off the floor you unscrew that and the water's just sitting there and then it's not going down any further which it goes underneath the pavement and we've taken the sewer cover off down the road and it's not coming through and we pass a a very thin more electrical routing pipe a fiberglass pipe all the way down 6 m worth and we can see that coming through the pipework it it we can see it we [sys] it's [usr] pulled [sys] just [usr] it all the [sys] we [usr] way through [sys] we're not allowed but we can't we can't [usr] there's [sys] attend [usr] a blockage [sys] an empty property i'm afraid and we also need someone there with payment to make the payments to be made to the engineer as well we we wouldn't be able to do [usr] ohh [sys] that [usr] right ok i didn't realize [sys] no [usr] that i thought [sys] sorry [usr] we could pay over the phone i thought you could pay over the phone all right ok how do we go ahead booking someone and what what and how what's the waiting [sys] what's [usr] this [sys] the postcode of [usr] for [sys] that [usr] that because you [sys] -huh [usr] could probably get someone to cover [pii] [sys] we could have someone there tomorrow would be the first available [usr] right ok i'll need to and and can i give [sys] it's it's [usr] times [sys] not [usr] or just [sys] time [usr] some time [sys] well [usr] during [sys] it's [usr] the day [sys] a time [usr] then [sys] slot let me just double check it would probably be the afternoon that would be between 12 and six [usr] 6 p.m. and what's the date [sys] yes [usr] tomorrow that [sys] that's [usr] the third [sys] the [usr] is it [sys] that's the third tomorrow -huh [usr] right right i don't know i can't get a hold of her to tell her what the problem is cos she can't have a phone on bloody annoying cos i know er if you've got some friends who live in bridge of weir which is only a 15 minute drive away and er she can work from home and she could come and sit in the property and be the [sys] yes [usr] personal [sys] -huh [usr] contact if what i mean in the property that that could work and she could maybe facilitate payment and then obviously we can reimburse et cetera how do i how do i do this i'm not the property owner are you able to take my instructions or do you need to be more of that talk to you bear in mind she can't get to her phone [sys] well we we can book the job in under under her name if that's what you want if you want to book it in but as i said we we we just we wouldn't be able to attend obviously you can confirm that some whether she would be there or someone would be there on her behalf but i can certainly book it in [usr] [pii] how do we how do we call you back [sys] no [usr] or do we [sys] i can [usr] to go [sys] give [usr] through [sys] you [usr] the [sys] this [usr] system [sys] direct [usr] again [sys] number we're on [pii] [usr] i don't bloody pen [sys] [pii] [usr] [pii] [sys] [pii] and that's direct to this office [usr] [pii] [sys] that's true that's correct -huh [usr] ok ok [sys] yes huh [usr] and it was [pii] i spoke to i think right i think we're gonna go ahead and book then we'll have to confirm tomorrow [sys] we're [usr] or later [sys] open [usr] what time [sys] till [usr] does the [sys] five [usr] office stay [sys] o'clock [usr] open until gosh she finishes work about quarter to five that'd be very sharpish to get her to the phone contact this other person to see if they're available come and sit on the property tomorrow i can do that i'll i'll sort that one out [sys] i'll just [usr] can [sys] get [usr] we [sys] some [usr] go ahead [sys] of [usr] and [sys] course [usr] book [sys] i'll [usr] that [sys] get [usr] [pii] [sys] some details [usr] when do [sys] from [usr] you need [sys] you [usr] do [sys] what's [usr] you need [sys] the the homeowner's name what's her name please [usr] [pii] [sys] [pii] and what's the full address of the property please [usr] it's [pii] wait it says [pii] [sys] [pii] [usr] [pii] [sys] [pii] and i've got the post code [pii] [pii] delta [pii] for golf [usr] no d [sys] sorry [usr] for delta d [sys] four [usr] for delta [sys] dd [usr] it's four [sys] that's [usr] dd [sys] fine would would [usr] it's [pii] [sys] be the is she still the contact we'd phone when we were on the way would it be her we'd be phoning when we're on the way [usr] well that's the problem i need to maybe get get your contact number but it could be her friend she who will be here but i i haven't i haven't thought that out i've just [sys] do [usr] just [sys] you [usr] coming [sys] want do [usr] up [sys] you [usr] to [sys] want [usr] clean [sys] me to [usr] my [sys] leave [usr] hand [sys] it [usr] up [sys] with [usr] and [sys] you just [usr] you [sys] now [usr] know [sys] and [usr] washing [sys] i can still book [usr] you [sys] it in [usr] know [sys] later on if you want to give us a wee call back later on but i'll leave it with you just now and you can sort that out and i can still book it in for you [usr] i think that might that [sys] ok [usr] might be an idea [sys] and if you give [usr] that'd [sys] us a wee [usr] be a good [sys] phone [usr] idea [sys] back later [usr] [pii] [sys] on [usr] i'll do that i'll i'll do a i'll try and get [sys] right [usr] some talk [sys] ok [usr] to people and see if they can organize that [sys] that's [usr] and then and is there any way i mean is there a point is there any point in me sending your photos or just let talk talk to them and try and explain to [sys] no [usr] them [sys] the [usr] cos i won't see them either [sys] the the engineer that he'll come out he'll [usr] i could [sys] have [usr] send [sys] a wee look [usr] them photos [sys] a bit when [usr] of [sys] he sees it if if it's an external blockage that should be fine they should be able to clear that that should be ok [usr] but i mean i i i'm quite happy to talk to an engineer and say exactly because if he's standing in front of us and say look that's where we were in that hole there and the [sys] well [usr] water wasn't [sys] i could [usr] going away [sys] always [usr] etcetera etcetera [sys] i could always add a wee [usr] and [sys] note take [usr] i can [sys] your [usr] i can [sys] contact number [usr] to [sys] and just ask if the engineer has got any any issues they could certainly give you a wee call on the day [usr] cos i spent an hour and a half with the handy man just trying to clear it and we haven't had any success because unfortunately there's a ben straight away down the the [sys] is [usr] under the [sys] is [usr] payment [sys] is the blockage [usr] and then you had [sys] the [usr] the [sys] blockage [usr] big [sys] is on [usr] normal big [sys] the property [usr] rolling balls they [sys] it's [usr] were [sys] not out with the property boundary is it [usr] no it's [sys] it's under [usr] it's [sys] the [usr] it's [sys] it's not [usr] the [sys] the [usr] payment [sys] property boundary right that that's not [usr] no [sys] that's scottish water then if it's out with the boundary on the pavement it should be scottish water you if you give scottish [usr] was it [sys] water a we call they would come out if it's out with your boundary [usr] right well that's i'm i'm glad you said that [pii] i was gonna say that ok it definitely is i mean you you [sys] because [usr] know [sys] we we we [usr] the [sys] are not [usr] door [sys] allowed [usr] right [sys] to [usr] on the pavement [sys] we're not allowed [usr] and [sys] to touch anything [usr] we [sys] that's outside [usr] were [sys] a property boundary if it's on if it's under the pavement on the pavement that would be scottish water issue [usr] well the the blockage is under the pavement but the water is sitting it's in the pipe the down pipe just outside [sys] if [usr] the property [sys] you give scottish water a phone [usr] that's [sys] they [usr] external [sys] they might they might still they might come out [usr] does [sys] to today [usr] that [sys] i don't [usr] still count [sys] know what their diaries are but if you speak to them they'll come out first and foremost and then they can tell you if it is on the property then you might still need to call us back but if it's under the pavement and it's just outside it sounds as though it's definitely a scottish water issue [usr] it was definitely the blockage is definitely below the level of the payment [sys] i would [usr] because we've [sys] phone [usr] had [sys] scottish [usr] the roll down [sys] water [usr] there [sys] and give them a call first and foremost and fingers crossed you might get them out today [usr] that's right [sys] you never know ok no problem but you can [usr] you [sys] keep [usr] never [sys] our number [usr] know [sys] and bear [usr] ok [sys] us in mind if [usr] you [sys] you [usr] very [sys] do require [usr] much [sys] our services just give us a wee phone ok thank you thanks bye [usr] will [sys] bye [usr] do thanks a lot [pii] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few [usr] yes [sys] easy [usr] i've [sys] clicks [usr] tried it [sys] visit [usr] doesn't work [sys] di dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] you i'm on the phone [sys] speaking how can i help [usr] hi i think i've [sys] i'm losing you say that again [usr] sorry [sys] hello can you hear me [usr] hello [sys] hello hi i can hear you again now [usr] i sorry i think i've got a couple of blocked drains at the back of my house [sys] ok do you have a home care policy with british car [usr] no [sys] is it a property where you live and are you the property owner [usr] yes [sys] for a standard job between the hours of eight and six monday to friday it's 100 and £70 the engineer comes out and finds it's any bigger he'll rete you while he's there [usr] ok [sys] that ok what's the post code [usr] it's [pii] nine [pii] [sys] we're doing chargeable work in your area we're good to go there and what's the first line of the address [usr] sorry what was that [sys] the first line of the address [usr] [pii] [sys] [pii] it's just searching now for it and what name is it please [usr] er [pii] [sys] and your contact number [usr] [pii] [pii] [pii] [sys] anybody in the property vulnerable [usr] no no [sys] and is it drains out the back did you say [usr] just noticed it the other day it looks it's our kitchen's at the back you've got the drain pipe that comes down it looks the grape that that goes into sewage has pushed up out of it but then we've got an actual great big gray manhole gray on the driveway and i've noticed it looks it looks sewage is starting to seep up through the cracks of that as well [sys] right just putting these details in now sorry it's just going really slow at the minute i do apologize [usr] that's that's alright [sys] just waiting for the appointments to come through are you available tomorrow [usr] i should be in all day tomorrow [sys] it's an all day call however the engineer will give you a call when he's on his way [usr] ok [sys] and then he will require payments on completion of the work [usr] is called ok for payment [sys] absolutely fine [usr] ok cool [sys] ok that's all booked in [usr] right thank [sys] take [usr] you very much [sys] care bye now [usr] right [sys] bye bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call be transferred to a customer service advisor we record calls for quality training purposes good afternoon you're through to [pii] here at [pii] how can i help [usr] good afternoon how are you i've got a drain or memo that needs to be glad it is blocked [sys] ok do you have any form of british gas home care cover for property or is it a one off booking [usr] it's a one off booking [sys] a one off booking ok we can get somebody out to have a look at the blockage for you prices to have anything unblocked start at 100 and £80 that's 180 and that includes va t but if it is more complicated it can be reed by the engineer it could be more but only if you're happy to go ahead if not you're under no obligation [usr] that's fine [sys] ok let's have a look and could i just start by taking the post code please [usr] [pii] [pii] [sys] just repeat that again for me there it was [pii] [usr] [pii] [pii] [sys] [pii] perfect that's fine and have we been to the address before [usr] i don't think no [sys] no no that's fine not [usr] i don't [sys] a problem at [usr] know [sys] all and what's the first line of the address [usr] [pii] [sys] that's fine and is it a domestic property it's your home is that correct [usr] that's correct [sys] ok fantastic that's fine and just confirm your name for me [usr] [pii] [pii] [sys] ok that's fine and would it be yourself that's at the property when the engineer arrives [usr] yes [sys] ok and what would be the best contact number [usr] [pii] [pii] [sys] yep [usr] [pii] [sys] ok and just to ask it is optional of course but is there an email address that you're happy to provide [usr] [pii] that's [pii] that's [pii] which is [pii] [sys] yep [usr] [pii] [sys] ok that's fine ok ok and the issue that you're experiencing is it affecting the use of any toilets or bathing facilities at the moment [usr] i beg your pardon [sys] the the issue you're experiencing at the property is it affecting the use of any facilities at the moment toilets bathing facilities [usr] it's affecting the use of toilets [sys] ok are the tools that can be used or is that possible [usr] they can be used but at the moment we are using the other toilet on the outside it seems as if it's not affected [sys] ok [usr] but the main toilet upstairs we can't use it even the shower and the bath it's flooded outside [sys] right ok that's fine ok ok time it shall be used ok that's fine is there anybody at the property with any vulnerabilities or disabilities that we might need to be made aware of [usr] no [sys] no ok [usr] there isn't [sys] that's fine not a problem at all ok i'm just gonna have a look at our availability now for you see how quickly we can end and get that sorted ok [usr] all right [sys] all right let's have a look the next availability that we've got showing at the moment won't be until monday it would be an all day appointment between eight and six [usr] on monday ok no that's fine we have no option it's fine for [sys] ok [usr] us [sys] perfect that's fine we can get that booked on for monday for you it'll be anytime between eight and six ok and the engineer will give you a courtesy call when they're on their way to the property just to let roughly how long they'll be before they arrive ok [usr] ok no that's fine [sys] that's [usr] thank [sys] not a problem [usr] you [sys] at all and with it being a mobile number that we've captured today or we'll send you out a text message confirmation shortly just to confirm that booking for monday if you do need to speak to us about anything at all you'll have the reference number and the local offices number in that message ok [usr] ok no that's fine your [sys] certainly [usr] name again sir [sys] my name is [pii] [usr] ok thank you very [sys] you're [usr] much [sys] very welcome anything else i can help with or is that everything for the moment [usr] that's everything [sys] ok [usr] at the moment [sys] fantastic well thank you very much for your time and have a wonderful afternoon take care now [usr] ok [sys] bye [usr] then [sys] now [usr] thank you | 8Sale
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[sys] good morning [pii] speaking [usr] good morning i i work at a hotel in [pii] and what happened was i booked i booked er for someone to come and unblock the urinals on monday [sys] ok [usr] well one of your people they they turned up monday one of your people and i wasn't on site someone took them to the main drain and instead of taking them to the urinals they unblocked the main drain which normally i'll do myself [sys] right [usr] i i the the manager said that he had rang [pii] back up on monday evening and they were gonna send someone out yesterday but no one had arrived i was just wondering if you could tell me when someone would be coming [sys] code [usr] sorry can [sys] what's [usr] you say [sys] the [usr] that [sys] postcode [usr] again [sys] please [usr] the bm one one nr [sys] right ok i can get an engine out today if you're available [usr] yes please that'd be perfect [sys] ok no worries it'll be at some point between nine and six [usr] ok lovely [sys] all right thank you bye [usr] thought you might i'll take take it by | 8Sale
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[sys] thank you for calling dino rod partners with british gas please lender the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] my er my sewer pipes er blocked up and it's not my house isn't draining properly stuffing males isn't [sys] right [usr] dring properly i need [sys] have [usr] a jetting [sys] you still got [usr] service [sys] a usable [usr] i think [sys] no that's fine we can start that have you got still got a usable toilets in the in the property or not you have right ok do you have a contract with british gas for plumbing and drains or pain [usr] no [sys] or one no [usr] i don't no [sys] it's a residential property [usr] it's just me else [sys] what's the postcode there please [usr] [pii] [sys] was that [pii] [pii] [usr] no [pii] [sys] [pii] [usr] may 26th [pii] [pii] [sys] [pii] [pii] right and let what you're looking at and what we do there's no call out charge we go out and have a look at it before the engineer does any chargeable work we'll confirm the issue and a fixed price you can then say yes or no if it's a yes it's cash or card on completion if it's a no then there's no charge [usr] right [sys] well as an indication if it is just a blockage that needs clearing and there's nothing bigger going on down there that's causing the issue that needs starting if it's just a block excuse me if it's just a blockage you'd be looking at 170 including [usr] is that [sys] vat [usr] plus [sys] and that's to get it [usr] that's including [sys] to clear [usr] that [sys] it that's including that that's to clear the blockage if there's something else going on down there causing problems that need sorting it depends what it is but either way the engineer will let the figure before he starts any work and you can say yes or no once you've got that figure fair [usr] right [sys] enough [usr] that's brilliant what our next question is how soon could somebody [sys] when [usr] come to do it [sys] let's have a look what's the first line of the address [usr] [pii] [sys] [pii] one sec any medical conditions vulnerabilities on sites anything relevant we need to know about [usr] no [sys] no your first name please [usr] [pii] [sys] [pii] and your surname [pii] [usr] [pii] [sys] [pii] on the end best contact number for you [usr] [pii] [pii] [pii] [sys] got and it's not overflowing sewage outside or anything that is it [usr] no i've i've well what me i said my my kitchen sink was slow to drain for a good few weeks and we've had this dry weather and me downstairs bogs the downstairs bog's been stinking i went on the floor had a look and where where the soil pipe goes into the ground when she when i last flush toilet it were it were coming back out i i pulled up my own cover and it's just a it's not it's not brimming her out it's just a a snake of shit [sys] no i'm with you i'm with you right ok ok let's see when it will [usr] i [sys] be [usr] think i think what's happened is my little son has flushed something down toilet a tie or something and it's blocked somewhere down [sys] potentially [usr] pipe [sys] potentially we'll have a look at it [usr] and [sys] anyway [usr] then and then the other other side of my house i've got another man and that and that does that's connected into that but it flows freely down there when you flush it to [sys] right [usr] the toilet [sys] it's [usr] the [sys] just [usr] other side [sys] that [usr] of the house [sys] it's just just that side isn't it today [usr] well [sys] i've got i've got to today if you want today it'll be somewhere between now and six the engineer will ring you when he's on route about half an hour before [usr] that'll be perfect [sys] great [usr] cos i can get i'll be back for them [sys] with that right er i'll book it for today as i say engineer will ring you when he's on the way and you'll get a text confirmation in a minute [usr] brilliant that is [sys] [pii] [usr] excellent [sys] no he's right see you later on [usr] thanks very much [sys] any [usr] cheers [sys] time [usr] bye [sys] take care bye bye [usr] bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're through to diner [pii] speaking how can i help [usr] hello yes we've got an issue with a toilet which seems to be blocked we've accessed the manhole cover and it's not coming up that end it's something between the toilet and going down a some down pipe from there i think we need somebody with some pressure ability to go through is there any chance you could sort us out with that [sys] that's absolutely fine can i just ask this do you have plumbing and drains covered with british gas at all [usr] no we don't [sys] ok and is it a residential property or [usr] it [sys] commercial [usr] is that it's residential [sys] could i take your postcode please [usr] it's [pii] [pii] [sys] yep [usr] [pii] [pii] [sys] ok i'm just gonna make sure we're doing work in your area first [usr] ok [sys] i don't suppose you've used us before [usr] no [sys] at [usr] we [sys] all [usr] have no [sys] no ok right that all looks fine what i will do now is i'll set you an account up it'll just take me a few minutes won't be [usr] ok [sys] too long [usr] she i'll let my husband take over from here [sys] that's fine [usr] hi there it's [pii] here [sys] hello [usr] hello any [sys] could [usr] questions [sys] i take the first line of your address please [usr] yes you can it's [pii] then [pii] [pii] [sys] ok i've got [usr] older good [sys] and could i take your first and last name please [usr] doctor [pii] [pii] i should just put down mister [pii] [sys] ok [usr] pardon [sys] it's the first time i've had a doctor on the line [usr] no not a doctor anymore was hid and the rest of it and it wasn't anywhere it was a dentist [sys] ok right can i just ask as well is there anyone with any vulnerabilities there that we should know about before we come round [usr] no not at all no [sys] no ok and could i take the best contact number please [usr] yes i'll give you this one i think was home which is [pii] you've got that in we home [sys] [pii] [usr] [pii] [sys] sorry can i just repeat that back to you because i got a bit confused then i've got [pii] [usr] can i can i repeat it to you [pii] [sys] you do [usr] [pii] [sys] yep right i've got that now sorry about that [usr] i give you my mobile as well [sys] i can take that off you [usr] my mobile is [pii] [pii] [sys] yep yes [usr] [pii] [pii] shall i repeat [sys] ok [usr] it [sys] i've got [pii] [usr] that's correct [sys] and could you give me a description of the problem again please i know [usr] yes [sys] you are older [usr] yes it is the upstairs toilet won't the water won't run away but in fact it's also if you use the sink in that room it fills the toilet back up again it's a blockage of the the main pipe probably from the from the toilet which we've we've we've rotted it through from the from the ground and don't get anywhere i think you need some some my top also rotted the toilet i think we need somebody who's got a a power machine or pressure machine to pick up the hole and and give it a whoop or whatever [sys] ok is that the only toilet you have to use or [usr] no it's not we've got another one we're [sys] no [usr] not too not [sys] ok [usr] too desperate but but it does ruin it takes all our bathroom out as well [sys] yes you've got no bathing facilities [usr] no what [sys] no bathing facilities [usr] no not at all no [sys] ok bye right i can get that booked in for you it will be booked in as a priority it will be tomorrow that someone comes out i just [usr] that's [sys] need [usr] that's [sys] to [usr] fine it's [sys] all right ok i just need to go over the prices and what will what will happen with you first if [usr] ok [sys] that's ok right ok an unblocking starts at 100 and 80 but there's no call out charge the engineer will come and he'll assess the work required and then he'll give you the price and if you're happy with that then he can usually go ahead and do the work there and then if if obviously he doesn't need to go back or get anything else and payment is on completion by cash or card [usr] ok ok [sys] ok i'll get that booked in for you then right that's all booked in would you the reference number just in case you need to ring [usr] what what date and when [sys] sorry it'll be tomorrow the third and what will happen is the engineer will give you a call when he's on the way [usr] ok ok that's wasn't it [sys] ok would you would you the reference number [usr] yes we may as well have that please [sys] yes are you [usr] i've got a pen [sys] it's 33743 [usr] 3743 yep [sys] double 14 [usr] 114 any idea of time tomorrow [sys] i wouldn't be able to tell you now but if you want if you give us a ring back tomorrow maybe tomorrow morning and give us that reference number they might be able to have a look for you [usr] what sorry you can't tell me now but but you but you might tomorrow you might be able to [sys] we might be able to it's just it won't be scheduled until tomorrow morning that was that the only reason i won't be able to tell you now [usr] ok [sys] all right then [usr] hi you do [pii] phoned you but can you just tell me your number again [sys] sorry [usr] phone number [sys] our phone number one second one minute sorry i'm just getting onto my phone book it won't be one second [usr] sorry i think i should talk to someone no maybe that's not you it is you [pii] [sys] yes that sauce [usr] and then [pii] ok but i've still got the white pad ok lovely [sys] alright then you have a good day [usr] ok ok thank you much [sys] bye | 8Sale
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[sys] thank you for calling | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to [pii] speaking how can [usr] hi [sys] i help [usr] good afternoon i've got a blocked sink in my flat i just wanted to get an idea about roughly what the prices would be to get that fixed please [sys] for a blockage did you say sorry [usr] it's a blockage in the sink [sys] and do you rent it out or do you live there [usr] no [sys] sorry [usr] i'm a landlord i'm i'm calling on behalf of my tenant they they've got a problem in their flat you see [sys] that's fine what's the postcode of the [usr] it's [sys] address [usr] uniform [pii] [pii] sorry [pii] [sys] no worries i'll pop you through to the right department they should be able to provide you with a quote is that ok [usr] that's fine cheers love [sys] you're welcome one likes being bunged up especially not your drains when water or sewage has flooded your home or garden it can leave a smelly mess you'll need to get it sorted fast if you're having problems with your drains regardless of the cause we'll do our best to get things flowing again our engineers are local to you available 24 7 and have the skills and training to tackle one likes being bunged up especially not your drains when water or sewage has flooded your home or garden it can leave a smelly mess you'll need to get it sorted fast if you're having problems with your drains regardless of the cause we'll do our best to get things [usr] hello [sys] no one likes being bunged up good afternoon [usr] hi good afternoon i've got a a block sink in in my flat and i just wondered how much it would cost to get that looked into please [sys] er 100 and £70 [usr] ok and what does that include [sys] that includes the unblocked anything that it takes to unblock the sink air is the 100 and £70 charge [usr] ok and then what's your availability out of interest [sys] what's your postcode please [usr] sure uniform [pii] [sys] [pii] [usr] [pii] and then [pii] obviously [pii] [sys] i say no worries let me just have a look tomorrow we could do [usr] ok and what time would that be out of interest [sys] i wouldn't be able to give you an exact time it would be an all day appointment any time between eight and six [usr] ok and your team do they have cameras as well out of interest [sys] they do [usr] and how long are they rods i know this is probably a weird question to ask but i'm just wondering [sys] do what i'm not too sure bear with me let me check if one of my colleagues [usr] thank [sys] know [usr] you cheers [sys] one likes being bunged up especially not your drains when water or sewage has flooded your home or garden it can leave a smelly mess you'll need to get it sorted fast if you're having problems with your drains regardless of the cause we'll do our best to get things flowing again our engineers are local to you available 24 7 and have the skills and training to tackle the most gruesome of drain dramas when your drains go wrong your house doesn't feel a home if there are blockages gurgles slow water draining or bad smells coming from your drains it's best to call in the experts whether it's drain cleaning or drain unblocking here at dino we've seen it before and are on hand 24 7 to take care of your jobs remember dino never charge for call outs you'll have a no obligation fixed price quote before any work starts booking a local engineer has never been easier one of our staff members will be with you shortly and we'll discuss your drainage problems and arrange a visit convenient for you from a hello [usr] hi [sys] hi they're 2 m [usr] ok that's not very long at all interestingly enough what is the point what if the problem it's more [sys] it's [usr] than 2 [sys] it's [usr] m [sys] because [usr] down [sys] they would if then it depends what they would use they might use a hose for that which could be 50 m [usr] ok [sys] it's it's all depending on what they need to use [usr] got you all right no worries well i will call you back very shortly about that but thank thank thank you for that [sys] no [usr] it's good [sys] worries [usr] to know [sys] no thanks [usr] cheers [sys] bye [usr] bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino how can i help [usr] good morning i've got a a blocked drain and i wonder if somebody could come out and get it sorted cos it's flooding into my neighbour's garden as well [sys] no problem what's the postcode [usr] [pii] [pii] [sys] and the first line of address [usr] [pii] that's [pii] [sys] thank you and just confirm that's your residential property [usr] yes it is yes [sys] and you don't have home care with the british gas for your plumbing and drains [usr] no no [sys] ok i think i might get the postcode written down did you say [pii] [pii] [usr] yes [sys] [pii] [usr] yes [sys] ok and it's number [pii] [usr] [pii] yes [sys] it is it is it [pii] [usr] sorry [sys] it's coming up as [pii] [usr] what's that mean [sys] i don't know it's under that postcode it says [pii] [pii] [pii] [usr] no [sys] or [pii] [usr] no [pii] [pii] [sys] let me let me read it back to you [pii] [pii] [usr] it's [pii] [sys] that's what i've put let me just get rid of it for you there we go [pii] right [usr] [pii] yes [sys] perfect i'm not sure what happened there sorry [usr] no [sys] about that [usr] huh [sys] and can i take your name please [usr] missus [pii] [sys] thank you and the contact number [usr] [pii] [sys] thank you and with the issue are you unable to use the toilet sinks or showers [usr] well well when i pulled up the drain cover it it's full i i've still been using it i don't know how long it's been blocked it's just that my neighbor came round yesterday and said that it's going into his garden [sys] do if it's sewage water that's going to the garden or just normal [usr] it it going into his garden it looks clear water and what's in the drain is is sewage [sys] ok i'm just gonna check availability for you also do just let about pricing there's no call out fee on blockage charges 180 it's just payment with the engineer by cash or card [usr] right [sys] is that ok [usr] yes [sys] perfect just confirm are there any health issues or vulnerabilities you want us to be aware of [usr] no no [sys] perfect ok i can get someone out to you as early as tomorrow morning if you'd [usr] right yes that'll be all right yes [sys] ok it will be any time tomorrow from 8 a.m. to 1 p.m. engineer will give you a ring when he's on his way [usr] ok lovely thanks [sys] all [usr] ever [sys] right [usr] much [sys] all right [usr] thank [sys] no [usr] you [sys] worries take care bye [usr] and you bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help [usr] that's [sys] with a drainage problem press one if you require | 8Sale
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[sys] thank you for calling a diner roy good morning [pii] [pii] speaking [usr] hi my name's [pii] i phoned probably about five minutes ago to discuss for a call out [sys] yes [usr] to [pii] [sys] that was my colleague huh how can i help you [usr] is it possible to have the engineer come out and have a look [sys] of course [usr] for [sys] can i have [usr] us please [sys] the name that the jobs to be booked under please [usr] yes the name will be [sys] sorry [usr] new [sys] i didn't [usr] life [sys] catch [usr] church [sys] that [usr] i'm sorry [sys] new [usr] new [sys] life [usr] life [sys] church [usr] church [sys] and what's the full address there please [usr] it's new life church [pii] [sys] [pii] [usr] and [sys] ok [usr] the [pii] [sys] -huh [usr] is one word [pii] [sys] and could i have your postcode there please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] and could i take a contact number as well please [usr] yes my mobile is probably best [sys] -huh [usr] that's [pii] [pii] [sys] [pii] [usr] [pii] [sys] and what's your name please [usr] 124 is [sys] sorry [usr] [pii] [sys] was that [pii] [pii] [usr] yes [sys] and what was the issue again sorry [usr] we've got a the er what do they call it the water tank in our loft is leaking through into our kitchen [sys] right all [usr] and [sys] tank [usr] kids area [sys] and loft leaking into the kitchen that's great i'll get that dispatched to a plumber and today he'll certainly give you a wee call from a mobile when he's on the way ok [usr] brilliant and also your [sys] it's [usr] colleague [sys] 100 [usr] said how much how [sys] and £20 [usr] was the call [sys] plus [usr] out was [sys] the vat [usr] it 100 and 20 [sys] ok [usr] brilliant [sys] that's great [usr] ok [sys] [pii] [usr] no problem [sys] will be with [usr] at all [sys] you just as soon as but he'll give you a call when [usr] great [sys] he's on the way to you ok thank you [usr] sure thing [sys] thanks bye [usr] thank you bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino was one of the uk's leading good afternoon through to sun [pii] speaking how can i help [usr] hi good afternoon i'm enquiring about whether i can get someone to have a look at my kitchen sink drain it it's happened before and you cleared it last well about four year four or five years ago but it's [sys] postcode [usr] blocked [sys] please [usr] it sorry [sys] and i was looking at that for you you can take a postcode please can i look at that for you [usr] postcode is [pii] [pii] [sys] i find the address sir [usr] [pii] [sys] cute ok and if i could just take your name please [usr] excuse me [sys] please take your name please [usr] it's [pii] sir [pii] [pii] [sys] and that's their residential address [usr] yes it is [sys] okey dokey sir if we could just please take your contact number [usr] it's [pii] [pii] [pii] [sys] ok ok thank you and just remind me of what it is that needs to be done please ok and if you remind me what needs to be done please [usr] it's the kitchen sink it's it's blocked last time you came and used a i think it was a vacuum type thing and it was brilliant [sys] no worries okey dokey well that's also something i look to do and turn take it from there thank you and there's no call out charge for this and they'll provide a free no obligation quote and it's £108 and all in and there's a no obligation quote excuse me and if you do agree to the no obligation quote they will obviously give you hey i'm really sorry i'm trying to get my voice back here [usr] yes [sys] i'll give you a free no obligation quote there's no call out charge for the service you'll also get a text to confirm the appointment and [usr] ok [sys] if you agree to the obligation quote you can pay via card cash or bank transfer [usr] ok [sys] and we'll try and sort that out as soon as possible [usr] that sounds good [sys] and hopefully well it's good to hear you've had a good experience before from what standing hopefully more of the same [usr] ok i [sys] as [usr] appreciate [sys] we [usr] that [sys] get that booked in for you [usr] that's [sys] and [usr] great you need to go [sys] is [usr] and get [sys] there [usr] some [sys] any [usr] coffee [sys] vulnerabilities though as well sorry [usr] sorry [sys] any vulnerabilities [usr] what [sys] do [usr] do you mean [sys] you think [usr] what [sys] any [usr] do you mean [sys] health issues any covid concerns i do [usr] no [sys] apologize i have [usr] no [sys] to ask [usr] no whatsoever no [sys] very [usr] no [sys] good very good to hear my house ok well thank you very much [usr] ok [sys] and that is all booked in for you [usr] that's great thank you very much you need a cold tablet now or something [sys] fuck it feels it don't can't go anymore i see [usr] all right then [sys] ok [usr] i appreciate your help thanks a lot [sys] excellent take care [usr] ok bye now [sys] all right bye [usr] right [sys] all right take care | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning welcome to [pii] you're speaking to [pii] how may i help [usr] good morning i have a problem with drainage from the bathroom and i wondered if you could help [sys] of course we can are you calling as a a home care customer for plumbing and [pii] [usr] no i'm calling as a customer who's had you several times in the past for different [sys] no [usr] things [sys] it's just differentiating between if you're we have to ask now if you're a home care customer or if you're a direct customer who's [usr] i'm [sys] just [usr] a di [sys] looking [usr] direct [sys] to pay [usr] customer then [sys] dr drainage issue from the bathroom then [usr] yep [sys] what's your post code if we and i'll find you on the [usr] ne [sys] on the details [usr] sorry [pii] [pii] [sys] on [pii] and the house number thanks [usr] 10 [sys] number 10 let me find you on there and then we'll just make sure confirming the details correct 10 wait for that to load and what's your name there for me [usr] [pii] [sys] i found you there [pii] thank you i can see that we went out [usr] last [sys] previously [usr] year [sys] what what's the how how's it affecting the inside [usr] well the [sys] you said it you drain [usr] the [sys] it in the bathroom [usr] the [sys] yes [usr] it's the drainage from the bathroom i'm not sure whether it's from the bath the sink or the shower because i'm not sure how it's all linked up it's [sys] ok [usr] it it it wouldn't run away from the er shower the last time the shower was used [sys] ok is the toilet working though [usr] yes fine no problem [sys] that's ok [usr] and we are using we [sys] we [usr] are [sys] can [usr] using the bath but it's just running away slowly very slowly but it's not running at all from the i at least we're not using the basin and the shower obviously until [sys] right [usr] we find out what's the problem [sys] we've got bathing facilities in terms of it would only be considered to be an emergency with a blocked toilet [usr] yes it's not [sys] and [usr] an emergency no i wouldn't say it's an [sys] i just [usr] emergency [sys] run i'll just run through the prices with you i'm not sure if there's any availability today but [usr] that's [sys] but [usr] ok [sys] today's price on a saturday is £212 in include inclusive of the 80 [usr] well [sys] but [usr] it's it's [sys] if [usr] not [sys] we were [usr] emergency [sys] to book [usr] i'm [sys] it [usr] quite i'm quite happy to wait till monday [sys] that's fine let's have a look for monday then for you there joan all right just to give you the options right let's put this in right ok is there any medical conditions or vulnerabilities that i need to be made aware of [usr] well my i have an autistic grandson who lives with me but i don't think that's a problem [sys] that won't be a problem with the engineer then just [usr] no [sys] needed to [usr] that's [sys] note down [usr] that [sys] if [usr] he's [sys] that's gonna [usr] no [sys] ok [usr] he's no he's no problem at all and [sys] ok [usr] i have [sys] ok [usr] a dog [sys] it's just [usr] but he's no problem either [sys] well that's good all well behaved in your house which is great [usr] they have the they have the moment [sys] as we all do [usr] exactly [sys] right can i just reconfirm the mobile number there for you [usr] ohh [sys] that we've [usr] i'm [sys] got [usr] on [sys] down [usr] it [sys] on [usr] i'm on it at the moment [sys] i can't see that while i'm on this page though are you able to provide it for me [usr] i well i would have to ring off [sys] hang on a minute let me just change screens sorry i i'm because i'm in the booking right [usr] sorry [sys] i'm [usr] i should [sys] gonna [usr] know [sys] read [usr] it off [sys] it [usr] by heart but i don't [sys] i'll read it back to you now i've gone on to that screen [pii] [pii] does that sound correct [usr] that sounds right [pii] is the last three [sys] and we've got a house number for you if [usr] [pii] [sys] you could can you confirm your your house number though the landline number [usr] yes er [pii] [pii] [sys] that's what we've got down for you but i will [usr] that's right [sys] put your mobile number down [pii] as the main contact for you [usr] right [sys] because it will send you a text message ok confirming confirming the details of the appointment once we've agreed a date for you [usr] ok [sys] ok you because you've used us before you're aware that when the engineer comes out he looks at the issue and he'll reconfirm the price to you and [usr] yep [sys] monday it's 100 and £70 inclusive of va and if he does any work then it is payable cash or card to him you're aware [usr] right [sys] of that aren't you [usr] you can pay by card that's fine no problem [sys] you can yes great let's just have a look at the appointment list and hope we've got monday for you just loading that up right it's just showing me we have a monday appointment we've got am or pm on monday that's either eight till one or then one till 6 p.m. you can choose which ones suitable [usr] eight till [sys] for [usr] one [sys] you [usr] would be the best [sys] 8 [usr] i think [sys] to 1 the mon the monday morning all right i'm booking that in for you from 8 [usr] right [sys] to 1 [usr] just [sys] on the [usr] just [sys] 25th [usr] one second [sys] of september [usr] 26 i'm just opening my diary to put it in straight away [sys] the 25th of september between eight and one and the engineer will call when he's on his way to you all right [usr] ok right that's fine [sys] and it'll send you a text message about the appointment anyway as a reminder ok [usr] ok [sys] that that's all that's all set up for you there [pii] ok [usr] right [pii] right [sys] hope [usr] thanks [sys] it [usr] very [sys] gets [usr] much [sys] sorted [usr] for your help [sys] for you no problem [usr] ok [sys] at all have a good day thank you [usr] bye bye [sys] bye bye [usr] bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumb press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning through to speaking to how can i help [usr] yes i've got a blocked drain sewage drain [sys] residential property do you have do you have a contract with british gas for plumbing and drains [usr] no [sys] no ok and what's your postcode please [usr] [pii] [sys] [pii] and when you say block drain i'm i'm assuming external [usr] it's external yes [sys] is it just popped her over for owen [usr] it's overflowing [sys] with sewage i'll just wait for to [usr] sewage [sys] sewage right then availability then i i'll get it in for today anyway what you're looking at if it is just a blockage that needs clearing to get it all cleared get it all free flowing 170 including the vat [usr] ok [sys] there there's no call out charge an engineer would go out and have a look at it before they do any chargeable work they will confirm the issue and a fixed price [usr] right [sys] from there you can go either way if it's a yes it's cash or card on completion if it's a no then there is no charge [usr] ok [sys] fair [usr] if [sys] enough [usr] you go ahead [sys] right time wise sorry go on [usr] if you go ahead it's 100 and 70 quid [sys] if it's just blocked if there's something bigger going on down there that's causing the issue that needs [usr] sure [sys] sorting then it depends on what it is but either way we'll let before we start doing any work [usr] ok all right [sys] right time wise he'll go in as an emergency slots today depending what the engineer's got emergency wise in your area as soon as he can he'll ring you when he's on the way [usr] ok [sys] it was about a half hour before right what's the first line of the address please [usr] it's [pii] [pii] [sys] [pii] [usr] [pii] is a pub [sys] got you and any medical conditions or vulnerabilities on site anything relevant [usr] no [sys] no and your first name please [usr] [pii] [sys] [pii] surname [pii] [usr] [pii] [sys] hey [usr] [pii] [sys] best contact number [pii] [usr] [pii] [pii] [pii] [sys] got you alright i'll get this raised now engineer will ring on route and you'll get a text confirmation in a minute [pii] [usr] ok thank you very much [sys] see you soon always mate bye now bye bye [usr] no [sys] see you bye bye | 8Sale
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[usr] one [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good [usr] ok [sys] afternoon you're through to [pii] here at how can i help [usr] hello good good afternoon i'm calling from the sikh temple [pii] [pii] we've our drains come locked all of a sudden i lose i think they're all one connected usually come out to us when we got a children's class tonight we're struggling we need to get these cleaned please [sys] ok let's have a look and you said we've been to the site before [usr] this this not not been for a long while you have been in for a while a number of times [sys] ok let's have a look and what was what was the first line of the address [usr] i it's [pii] holy bones [sys] ok [usr] the postcode [sys] i have that here [usr] is [sys] now [usr] [pii] oj [sys] ok that's fine let's have a look and did you say it was a a blockage that you're you're experiencing or are you having [usr] yes [sys] difficulties [usr] that's [sys] with at the moment [usr] right cos we've got young children coming in er about half past four a big class about 80 90 people and we we don't know what we're to go and do that's good [sys] and is it affecting the use of anything at the moment toilets or any other facilities [usr] well we are we're not we're trying not to use them at the moment somebody turns up and see what unlocks it i don't know [sys] ok that's fine let's have a look and there's nobody on site at the moment with any vulnerabilities that we might need to be made aware of [usr] is that what the weird ones it's a [sys] that's fine i know that's fine let's have a look [usr] the lads have been here a few times before we to clean this same problem line before [sys] ok no that's not a problem at all how it normally works is it gets sent to our local office with it being classed as a commercial booking all that means is they just give you a quick call directly to confirm when the engineer can arrive and run through the costings with you to make sure that you're happy if you are they finalize that booking if not you're under no obligation ok [usr] but i said we need to get someone in please as evident [sys] said to [usr] as [sys] me [usr] kids get if his kids worry it doesn't matter whatever it cost it cost we usually get a discount and we don't get a charge for that anyway because we're a charity [sys] ok no that's not a problem at all just to confirm what's the best contact telephone number [usr] ring this number or i visit you [sys] it it doesn't come up for me i'm afraid [usr] ok it's [pii] [sys] yep [usr] [pii] [pii] [sys] and who could i list as the site contact [usr] a [pii] surname [pii] just [pii] does that make sense [sys] ok no that's ok anything else i can help with or are you happy for me to get that booked on [usr] no [sys] for you [usr] but i can get this booked and get someone in urgently sir [sys] ok certainly it has been marked as an emergency for you and the office should be in contact relatively soon ok [usr] thank you cheers [sys] you're very welcome have a wonderful day [usr] right | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one | 8Sale
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[sys] thank you for calling dina cover in [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two good afternoon road [usr] hello hi i wonder if you can help me please we have a serious blockage issue in our sewage [sys] no worries [usr] drain [sys] what's your post [usr] please [sys] code [usr] it's [pii] [pii] [sys] bear with me best i'll be able to do now would be tomorrow [usr] thank [sys] morning [usr] you tomorrow morning that's better than that's better than that thank you thank you it's pretty shocking my husband's [sys] no [usr] just had [sys] worries [usr] a go and there's just no [sys] what's the first [usr] no movement [sys] line of the address [usr] at all lovely it's [pii] [sys] and what's your name and contact number [usr] it's [sys] [pii] [usr] [pii] and it's [pii] [pii] [sys] it was the what was the problem sorry [usr] it's just our system is just totally blocked i mean er front of house back of house my husband's just had a go down the roads and it's just not moving [sys] no [usr] anywhere [sys] worries [usr] it's [sys] i can [usr] just [sys] get [usr] absolutely [sys] an engineer there [usr] banked [sys] tomorrow morning [usr] up with [sys] it'll be between eight and one he'll probably call about an hour before he arrives [usr] ok [sys] it would be 100 and 70 to [usr] ok [sys] come out and do [usr] that's [sys] the clearance [usr] fine [sys] as a fixed price and includes va t all right i'll book that in for you now then [usr] that's fine okie doke lovely lovely did do you did [sys] we [usr] you need [sys] take [usr] to [sys] payment [usr] pay [sys] on [usr] now [sys] site [usr] or [sys] if possible [usr] pay on the phone afterwards or [sys] right no [usr] 00 [sys] worries at all [usr] right ok that [sys] yes [usr] that's fine and well he's got he's got machinery or how how how how how does that keep [sys] sorry [usr] secure [sys] your signal is really bad [usr] then [sys] i can't [usr] it's just [sys] hear you [usr] a little [sys] they [usr] sorry [sys] have a payment [usr] sorry [sys] app [usr] i was just [sys] on [usr] wondering [sys] their [usr] about security [sys] on their [usr] that's [sys] tablets [usr] all [sys] and if [usr] i [sys] you wanted a receipt i can email one to you all right thank you bye [usr] right [sys] bye [usr] okey doke lovely okey doke thanks for your help thank you bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] a [sys] we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help you today [usr] hi [sys] and they [usr] can [sys] have a lot [usr] i talk [sys] of [usr] someone [sys] employee [usr] to [sys] as well as [usr] come [sys] well [usr] and unblock a drink please [sys] can i take your postcode please [usr] it's [pii] [pii] [sys] [pii] [usr] [pii] [sys] that's fun you and the first line of the address please [usr] [pii] [sys] thank you looking for that address now won't be a moment and is that your domestic property do you have a british gas poise over in plum and drains [usr] i don't think no [sys] all right no worries can i take your first and last name please [usr] [pii] that first way mis [pii] [pii] [sys] dear or will you be on site when the engineer arrives thank you can i take your best suitable contact number please [usr] [pii] [pii] [pii] [sys] thank you a brief description of the issue please [usr] the soil vent block [sys] ok and is there any vulnerabilities of anybody at the property [usr] no [sys] ok right ok and do you still are you still able to use toilets are you still able to use your bathing facilities such as a bath sink er and shower ok right ok i'm just having a look at when we can get you booked in now won't be a second right ok the earliest we can get you booked in for is friday [usr] i had a look online it just says eight till 6 p.m. is there any way of looking at booking her at an am appointment because my wife's got to go out at two o'clock [sys] at the moment it's only showing friday saturday and monday then three appointment days and for the time slots that are all day it's eight till six we don't have any a ms rp ms at the moment available [usr] will will the driver be able to let on the day or anything do what i mean cos i me my wife's got my wife's got to go out at two o'clock that's it that's all i can probably get back but as i say it's just [sys] i [usr] gonna go for two [sys] no i understand what happens is the engineer calls you when he's setting off the number you gave me he will be calling that number when he sets off that'll give you a little heads up that is on the way possibly 15 20 minutes before [usr] yep [sys] over the only thing i can do other than that is i can put a note in for the engineer stating that obviously your partner is gonna be out at two obviously that means that the engineer won't be able to attend past two o'clock [usr] well [sys] if you [usr] it's [sys] read it [usr] it's two till 42 till four thing [pii] [sys] 224 [usr] what's the what's what's the normal know well say two two till half three or something if she's got she's got she's got a doctor's appointment and then she's gonna go after to pick the kids up but i'll be home by half three [sys] ok i'll put it in then bear with me a moment that should be ok i don't think the i think the engineer will be ok with that because it's only an hour and a half saying that i've just put a little note saying that the customer may may not be able to be at the property between hours or two till 3 30 [usr] that sound [sys] is that alright for you [usr] that that sounds [sys] i have put that in i'll put both things both things will happen we will call you and obviously read that note as well [usr] is that a fixed rate fee is [sys] it's [usr] it [sys] just if you [usr] is that a fixed rate fee is it for one se what you say 1 70 online is it or is it just a [sys] that's [usr] job [sys] right it's exactly what it says online as it says call out fee is free the engineer will come around and give you a free assessment and a no obligation quote all that means is that you don't have to accept it you can decline it and it will leave [usr] right [sys] if you do accept it we will go ahead straight away and as you see in the price starts at 100 and £70 with va t already included and then we take payment when the work has been completed via cash or card [usr] sounds [sys] is that alright sure [usr] that sounds [sys] no worries then that's all booked in for you now is [usr] cheers [sys] there anything [usr] thanks [sys] else i can help you with today [usr] no no that's it thank you [sys] no worries and have a nice day [usr] cheers mate and you bye [sys] bye bye | 8Sale
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[sys] good afternoon [usr] hi i'm ringing from turks store car care home in [pii] i'm wondering if somebody could come out to us we've got a leak coming through the ceiling [sys] ok are you are you one of our key accounts ohh is [usr] and [sys] it er what [usr] it's just i've got your number off the internet [sys] right ok we can certainly come out and have a look let me just have a look do you want to send me across all your details on an email and i can get a job for you [usr] right ok do you want to give me the [sys] of course [usr] email [sys] it's it's [pii] [pii] [usr] is that all [sys] all [usr] lower [sys] lowercase [usr] case [sys] [pii] [pii] [pii] [pii] [usr] okey dokey thank [sys] no problem [usr] you [sys] thank you [usr] thanks [sys] bye [usr] a lot bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or [usr] is a problem [sys] if you have [usr] that we [sys] an [usr] say [sys] existing [usr] isn't it [sys] home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to how can i help [usr] hi mate i was wondering if you could i i've got a bit of an issue at my house and it's in the upstairs bathroom done all the caustic gels and stuff that and it's still er still stuck unfortunately well stinks and and and our er our tub in our in our bathroom upstairs is just the water's not going through properly [sys] is that in the er the shower or the toilet or [usr] we've got a it's a shower it's a shower bath type of thing a bath [sys] ok [usr] with a showerhead [sys] and it's not draining away [usr] no not really no it it's after [sys] right [usr] a little while but it's taken a long long time it's [sys] that's [usr] time [sys] fine [usr] to think as well [sys] no worries have you got a cover with british gas for plumbing and drains [usr] have we got cover did you say [sys] with british cars [usr] no we haven't got cover they are our provider but we don't think we've got cover now [sys] that's fine and can i get your postcode [usr] [pii] charlie mike [pii] yankee delta [sys] perfect we should be able to get someone out i'm just gonna have a look if you have an account with dino that's fine i'll have to just quickly create you an account [usr] that's right [sys] but just to let how it works there's no call out fee the engineer will come take a look at the work and provide you with a quote if the quote is to strictly unblock the drain he should be looking at around 100 and £70 [usr] ok [sys] if there's any further work to be done he'll let yourself know and provide you with a quote [usr] sure [sys] you can say yes or no to this and it's payment upon completion by cash or card [usr] brilliant [sys] and er can i get your first line of address [usr] it's [pii] that's [pii] [sys] perfect and did you say [pii] perfect and is the property domestic or commercial [usr] domestic [sys] perfect and can i get your first and last name [usr] it's [pii] [pii] [sys] perfect and would it be yourself who's on site [usr] it could be depending on what day [sys] but most likely because it's a shower issue it will be tomorrow [usr] ok [sys] can i get your best contact number [usr] sure it's [pii] [sys] [pii] you see sorry [usr] sorry [sys] can you repeat [usr] [pii] [sys] it again [usr] hun sorry [pii] [pii] [pii] [sys] perfect i'm just gonna quickly just pop down the details shall we i think feeling very slow and are there any vulnerabilities on the site the engineer should be aware of [usr] no [sys] fine perfect i'm just just gonna double check if we do have tomorrow available [usr] sure [sys] perfect it's we work with time slots it will be between 8 a.m. and 6 p.m. you'll get the visit [usr] ok [sys] but when the engineer is on the way you should give yourself a ring just to give you a rough eta [usr] lovely ok that's brilliant that's fantastic i'll if you can give me a call i think i'm obviously gonna have to have a shower elsewhere tomorrow i'll be around about 20 minutes away if you can give me a call i'll i'll head back [sys] perfect that is all booked in for you [usr] lovely have you got anything that you can send me on email just to confirm or just a text just i i can tell my wife what the what the crack is [sys] you should get a text message in the within the next few minutes [usr] brilliant it's 100 and £70 dependent on the works he can come round and quote me i mean if he if he's there tomorrow and he's i i is he able to fix it tomorrow or is it one of them that he has to go back and tell you guys and then then come out another day [sys] if you say yes to the quote obviously given that he has the right tools on him which they usually do then he'll do the work there and there [usr] ok fantastic ok well look thank you much i really appreciate your help [sys] no worries ok [usr] er then you you say you take card don't you [sys] cash or card [usr] cash or card fantastic thank you much cheers [sys] right take care bye [usr] bye | 8Sale
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[sys] good morning dina plumbing [usr] i wonder if you could help me please [sys] but [usr] i'm ringing from city church on [sys] and i think [usr] [pii] we have a blocked sewer pipe from the toilet and the toilet's faulty as well and we just wondered if someone could come and have a look at it for [sys] that [usr] us [sys] shouldn't be a problem at all but you've come through to dine plumbing because it's a blockage you need dino rod but i can give you their telephone number and then you can call them direct [usr] ok [sys] is [pii] [usr] yes [pii] [sys] [pii] [usr] right [pii] [sys] all [usr] lovely [sys] right [usr] thank [sys] no [usr] you very [sys] worries [usr] much [sys] thanks bye [usr] thanks then bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem [usr] shut [sys] press [usr] up [sys] one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello good evening welcome to my name is how [usr] hello [sys] can i help you [usr] i just wondered if i could book somebody to come out tomorrow to we've obviously got a block bath plug the water's going really slow and i've just plunged it and loads of black gunks come out but the water's still not going down i think the pipes need a good clean out [sys] ok is the bus still usable or it's [usr] no [sys] not usable [usr] it's not [sys] at all [usr] usable at all cos the water is is just totally stagnant but i've used [sys] ok [usr] a plunger and there's all this black stuff come up but it's really weird it looks black rubber and i'm well where the hell does that come from the water's just it's just sat there it's just not going anywhere [sys] do you have another shower or that's the only one [usr] er we've [sys] on the property [usr] got another one we can use upstairs [sys] ok ok do you have home care policy with british gas for plumbing [usr] no [sys] and drains [usr] no [sys] ok is it a domestic [usr] yes [sys] property [usr] it is [sys] or [usr] domestic [sys] commercial ok and can i have your postcode [usr] it's [pii] [sys] please [usr] [pii] [sys] ok [usr] [pii] [sys] ok ok thank you and what's the first line of your address [usr] it's [pii] [sys] please ok second i'm putting up the address [pii] ok just a second can i have your first [usr] yes [sys] name [usr] it's [pii] [sys] please [usr] nice easy one [sys] ok and your [usr] [pii] [sys] and your last name ok your title is [usr] [pii] [sys] it mrs or miss miss ok thank you what's your email address [usr] it's [sys] please [usr] [pii] [sys] ok [usr] [pii] [pii] [sys] ok [usr] [pii] [sys] ok [usr] then [pii] [sys] hm [usr] it should read [pii] [sys] ok the [pii] without an [pii] right [usr] in the yes there's no [pii] in the in the [sys] in [usr] email [sys] the email [usr] it's just [pii] [sys] email [usr] no [pii] just [pii] [sys] yes ok yes that's fine thank you ok who's going to be on site when the engineer visit [usr] do we know what what time tomorrow [sys] yes i will confirm that to you shortly [usr] because i i'll be out for a few hours in the morning at the hairdressers [sys] ok [usr] and then obviously i've got the school run to do but my neighbor has got a key [sys] ok can i get your contact [usr] it's [sys] number [usr] [pii] [pii] [sys] ok ok [usr] [pii] [pii] [sys] ok ok thank you is there any vulnerable person [usr] no [sys] in the property [usr] no [sys] let me check for the next available date ok just a second [usr] boys please don't mess about [sys] ok i can book it in for tomorrow would you prefer a morning visit or afternoon [usr] i mean what what's the earliest they can come out [sys] it's going to be between eight and one i can't be specific [usr] and what what's the [sys] because i don't [usr] and [sys] know when [usr] what's the afternoon slot [sys] from 1 to 6 p.m. [usr] god if i do the morning but then obviously if i'm out [sys] yes [usr] i will let next door know and they'll have to let let him in or whatever [sys] that's [usr] or [sys] fine [usr] i mean i could do i or i could do the afternoon just wonder if i do afternoon one till let's do the morning cos i just realized my other half should be [sys] ok [usr] in till about half 12 tomorrow let's let's [sys] ok [usr] schedule it for the morning and then if neither of us are in [sys] ok [usr] next door's got a key [sys] ok the engineer will call you anyway before coming down you can tell him to go to the next door neighbor [usr] ok [sys] and pick [usr] fantastic [sys] up the key yes [usr] that'd be great [sys] the engine i call you before coming as soon as he's [usr] ok [sys] on his [usr] fantastic and then do we pay [sys] yes [usr] how do we pay do we pay him or [sys] yes you pay the engineer after the job has been completed there is no call [usr] ok [sys] out charge but the price that that price that's £170 inclusive [usr] ok [sys] of that that's the price for the job [usr] that's [sys] to be done [usr] fine [sys] yes [usr] no that's fine it's gotta be done because it's it's just a nightmare absolute nightmare [sys] ok [usr] lovely [sys] it's been booked in for tomorrow morning and the job reference number will be sent to you [usr] lovely [sys] through a text message [usr] that is fantastic thank you much for your help all [sys] you're [usr] have a good [sys] welcome [usr] evening [sys] cheers [usr] you bye bye [sys] and you too bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few [usr] no [sys] easy [usr] i can't [sys] clicks visit dino dot com for [usr] trying [sys] details [usr] to doesn't [sys] alternatively [usr] work [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino [pii] speaking how can i help [usr] ohh hi there i've got a a blocked drain er i was just trying to book er a a call out online but it's not letting me pick a day am i able to book it with you please [sys] yes sure first of all do you have a home care policy with british gas [usr] it's it's not a home it's a it's at a workplace [sys] right the business do you have a policy at all with dino [usr] no we don't no no [sys] no ok how it would work then is i would take the details from you pass it over to the local office and then we'll get them to give you a call back with availability and price [usr] ok perfect [sys] is that ok what's the post code of the property please [usr] it's [pii] [pii] [sys] and [pii] [usr] [pii] [sys] [pii] [usr] [pii] yes yes [sys] just checking that we are doing chargeable work there we're good to go is the billing address different to the site address or are they the same [usr] no it would be the same [sys] they're the same and what's the first line of the address [usr] it's dynamic digital imaging it's [pii] [sys] ok and are you the person we need to speak to there [usr] yes [sys] what's your name please [usr] it's [pii] [sys] and your contact number please [usr] is [pii] [sys] [pii] [usr] [pii] [pii] [sys] is anybody vulnerable who's on site [usr] no [sys] no and what what's blocked [usr] it's er a drain going from the [pii] toilet [sys] ok got enough information here now to pass over to them i'm gonna pass it over to them now and get them to give you a call back as soon as they're available the same price [usr] perfect lovely [sys] ok [usr] excellent [sys] thank [usr] thanks [sys] you [usr] for your help thank you [sys] take care bye now [usr] thanks bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling you're speaking to how can i help you today [usr] hello we've got a blockage in our bathroom the water's not going down and come out [sys] ok we can certainly look into that for you the property in question is it domestic or commercial [usr] domestic [sys] dome it's your own your own [usr] yes [sys] home is [usr] it [sys] that correct [usr] is [sys] ok do you have any british gas home care cover for your plumbing and drains at that property [usr] ohh right i don't wouldn't think [sys] ok [usr] do we have [sys] bye [usr] any british gas home care policy or anything do we have any british gas home care policy or anything no [sys] no ok that's fine no problem you'd know anyway it'll be a monthly payment you made to british gas [usr] well he just [sys] for [usr] said no anyway [sys] perfect no problem at all and what's your postcode there [usr] [pii] [sys] please yep thank you and first line of the address there house number thank you very much ok just to give you an overview of our prices before we go ahead for a standard unblock monday to friday 8 a.m. to 6 p.m. prices will start from £180 including va t [usr] right [sys] ok [usr] that's [sys] now [usr] monday [sys] there is no [usr] to [sys] call [usr] friday [sys] out charge [usr] if it's straightforward 100 and 80 [sys] that's correct if he's out of hours which hopefully we we we won't be looking out of hours at [usr] no [sys] the moment because we'll be [usr] no [sys] well within that time it goes up to 225 [usr] 200 [sys] including va t [usr] right [sys] there is no call out charge [usr] right i love [sys] you only get charged for the work that the engineer completes they'll turn up and they'll have a look at the situation to let what needs to be done if it's a standard unblock they'll go ahead and and complete that unblock and then you just make payments to them by cash or card on site [usr] ok [sys] ok if it requires any further work then they will have that discussion with you before they carry out that work and then it's down to yourself whether you go [usr] ok [sys] ahead [usr] yes yes [sys] does that all [usr] yes [sys] sound ok [usr] yes [sys] far [usr] yes [sys] excellent let's get your details put in our system and let's get an appointment right you've not had down the road at that location before [usr] we've not [sys] have [usr] had [sys] you that you're aware [usr] a out [sys] of [usr] before have we no no no [sys] no ok that's fine let's get you put on our system and get that done straight away for you give me one second ok our post code is [pii] do it you said and your house number was [pii] [usr] it [pii] [sys] isn't it [usr] [pii] [sys] ok [usr] [pii] [sys] [pii] is that correct [pii] ok thank you and what name am i putting it in will i is it put it in yourself or [usr] well [sys] your [usr] my [sys] husband's [usr] husband [sys] name [usr] put it under my husband only he's not here today he's got got out on business but but he says that [sys] that's ok [usr] will be [sys] we'll [usr] under [sys] put [usr] [pii] [sys] you down [usr] and i'm [sys] we'll [usr] [pii] [sys] put it on the register name and we'll put you down as a point of contact [usr] yes [sys] that's fine [usr] please [sys] ok [usr] and [sys] no [usr] number i'm ringing on [sys] sure we'll we'll take that from you mrs what's your first name please [usr] [pii] [sys] [pii] mrs [pii] ok thank you for that mrs [pii] are you ok for me to use your first name during the call [usr] of course i am [sys] brilliant thank you [pii] what's that contact number please because i can't see it on my screen [usr] sorry [sys] unfortunately [usr] [pii] [sys] yep [usr] [pii] [pii] [sys] thank you i'll just repeat that back i've got [pii] [usr] [pii] [sys] perfect ok let me just save those details now creating that work order blockage in the bathroom water is slow to drain [usr] bubbles up in the in the bath when sometimes when we pour the toilet with the toilet [sys] it's back [usr] we're [sys] it's [usr] not [sys] backing [usr] using [sys] up [usr] it at [sys] then [usr] the moment cos we had brown water clean up [sys] that's not good i'll block it in the bathroom backing up in when using toilets unable to use the toilet at this time is that the only toilet in the property [usr] no we've got another one at the other [sys] ok [usr] end of the property [sys] ok a second toilets available ok i'm gonna put it down as a internal blockage and then we'll see what availability that fills up for you ok anyone on site with any vulnerabilities or any medical conditions you need to be aware of [usr] no [sys] no ok thank you saving those details now for you ok we can get someone out there today [usr] ok what time [sys] we've [usr] what [sys] got two o'clock [usr] go [sys] go [usr] on [sys] on no you go first [usr] no i can be here all day [sys] ok perfect we've got two appointments also you've got an all day appointment which is any time between now and 6 p.m. or if you if you need to do anything this morning we can put you down as a pm appointment which is any time after 1 p.m. just in case you've got anything you need [usr] what [sys] to do this morning [usr] shall we er this could it be open all day or if i needed anything doing we can have a pm appointment but it will be under normal hours if it's a pm won't it [sys] it's it's one till six [usr] all right then a pm [sys] one [usr] appointment [sys] pm appointment [usr] yes [sys] ok [usr] then [sys] we'll do [usr] if [sys] that [usr] i've got [sys] perfect [usr] anything i've got to do i can do it go [sys] you [usr] and [sys] can get it done this morning [usr] yes [sys] can't you then [usr] that's what [sys] knowing [usr] i thought [sys] that you don't have to [usr] to the shops [sys] and then you don't [usr] and [sys] waste [usr] things [sys] your day then [usr] that [sys] do you exactly exactly get your milk in and all that stuff [usr] it that's it [sys] brilliant let me just save those details for you now ok the next step is i'll confirm this appointment you'll receive details to the mobile number you've just provided me with in there we'll have all the information on what we've talked about and also the contact number for the local office ok if you not received a call from either the local office or the engineer by i would say by about three o'clock [usr] yes [sys] then give that local office number a call and chase up that appointment if you can't get through to them then just give us a call and we'll look into that and chase it up for you on your behalf [usr] marvelous [sys] but that's on the system now looking to get an engineer out to you at some point today from 1 p.m. to 6 p.m. [usr] marvelous thank you very much [sys] my pleasure you have a lovely day and hopefully we can get this fixed for you and get it sorted [usr] thank you very much bye [sys] no problem [usr] bye [sys] bye now [usr] right they're gonna | 8Sale
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[usr] i don't [sys] thank [usr] have to try and [sys] you [usr] chase [sys] for calling [usr] you in the [sys] dino [usr] morning [sys] rod partners with british gas we record calls for quality and training purposes the current wait time is approximately nine minutes [usr] was your machine you a plumber i think your mum the person with at the [sys] thanks [usr] same [sys] for [usr] time [sys] protecting your home with british gas [usr] 55 [sys] our [usr] years [sys] nationwide [usr] do what i mean [sys] team of expert engineers are always on hand to help [usr] good they [sys] and we're here [usr] they [sys] whenever you need us [usr] what the pop where is it and i thought [pii] i know i got next to [pii] and asking [pii] what it is and [pii] gonna ask it i thought there's no way she's and i'm not asking her to know i'm just asking her to need a b i put some towels down there but i thought well i don't because it's not that drastic what's concerning me is it's spreading well i think i think it's i i think [sys] did [usr] it's on the [sys] you [usr] rain [sys] can book an annual service [usr] awesome [sys] visit or repair online it's [usr] i think [sys] quicker [usr] it's [sys] than [usr] something [sys] calling plus [usr] blocked [sys] you'll [usr] strain [sys] see exactly [usr] or pipe [sys] the same [usr] outside [sys] appointments as our team do over the phone [usr] i suppose it's not a massive job you don't want it to have to rip up all the floors throughout the whole right you don't want them to have to do the plumbing new pipes out the entire ground floor of the house [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] thing is i don't want them to come out now but when you want someone to i want do we have to arrange them to come out tomorrow first thing i'm trying to get back to work tomorrow i'm trying to get up and put them up to try and arrange us back in [pii] no no that's what i said i'm not having someone come out i'm just ringing them now to arrange it for tomorrow [sys] at british gas we're hiring a new apprentice [usr] what [sys] every [usr] do you think [sys] day [usr] it is [sys] until 2030 powering the skills of the future and helping customers create greener more energy efficient homes [usr] sure if it was a massive job it would be a lot worse by now surely it was a burst water pipe you fucking know about it 65 and the water pressure that's why i think it's the rain because the water pressure is not lower when i'm putting the tap on the tap pressure isn't if you had a leak for that long [sys] want [usr] it could [sys] to save [usr] be [sys] a few [usr] up [sys] £100 a year on your energy bills ask us how a high thermostat could help [usr] i something's just stressing you out not because i'm worried about they're being exploded or anything that i don't think it's that big i'm not worried about coming down to tomorrow and there being water everywhere it's more just the destruction i hate shit that and i also know i know any nasty problem but i also don't want them to get a massive bill because i know they have home insurance and stuff but is that struggling [sys] if [usr] for [sys] you have home [usr] if [sys] care [usr] i can [sys] cover for your boiler and we can't repair [usr] they [sys] it [usr] will say [sys] we'll replace it for free if it's under seven years old whether we installed it or not [usr] it's the last thing in the morning you can sort it out that if you don't worry about it i'll help you if you want i was honestly you don't fucking worry about it i pretty today tonight how excited today especially need for tomorrow but i'm not going to [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill [usr] when you think about it was it the minute it's gonna go through [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker [usr] not in [sys] and [usr] this [sys] easier to [usr] situation [sys] call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] ok the last month what next on it off my phone [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too [usr] least do [sys] ask [usr] they die [sys] us about upgrading your cover today [usr] in the flu which they are hi [pii] gave me another thing i put a message on the football page cos i thought fucking hell half 10 fucking [pii] was there i'll be up with us we've got [sys] have [usr] football [sys] you checked [usr] dad [sys] your [usr] will be [sys] carbon [usr] up there [sys] monoxide alarm recently you [usr] [pii] [sys] can't smell [usr] was done [sys] or taste [usr] i don't even [sys] carbon [usr] remember [sys] monoxide [usr] they got a leak protection [sys] it's important [usr] kit [sys] to make sure to test them regularly and [usr] co [pii] [sys] to get [usr] has [sys] your [usr] sent [sys] gas [usr] me remember [sys] appliances [usr] his mate [sys] serviced [usr] and [sys] every [usr] bring [sys] year [usr] [pii] mention me hopefully he'll be fine right the fact he's a white before what's he got give you my phone number have you got a plumber or i do your next one [sys] if you're not sure how to use all the controls for your central [usr] a rock [sys] heating system just ask our engineer to talk [usr] that's [sys] you [usr] the thing [sys] through them [usr] being [sys] when we next [usr] that part [sys] visit [usr] of acceptable groups [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one hi you've reached us out of hours today how can we help you please [usr] hello [sys] hello how can i help british [usr] hi i'm just calling because it's not an emergency merch i just wanted to arrange for someone to come over tomorrow if possible please we've got water coming through our kitchen through the kitchen floor slightly [sys] through the floor is it [usr] it's it's not pouring through but when you step on it you can see some water coming through the cracks [sys] all right ok it must be maybe something burst underneath there what's the address [usr] it's [pii] [sys] postcode [usr] [pii] [pii] [sys] all right very much and your name [usr] it's [pii] [sys] right thank you [pii] all right what we need to do is get you a day and a time just a moment all [usr] thanks [sys] right now do you have a policy with british gas [usr] i think i use british gas [sys] i think you might use it for gas or electric but i'm on about the any repairs and stuff [usr] alright [sys] now it looks you haven't [usr] ok [sys] but all that well you've got a couple of options here option one is a one off repair where you pay for the time of the engineer it's 100 and 45 quid for the 1st 90 minutes it goes up 100 quid now after that otherwise you've got what's called repair and cover that's £79 for the repair and then you'd be set about 15 quid a month [usr] ok it's just because we rent our house it'd be through [sys] no [usr] landlord [sys] that's right that that gentleman whoever that is will need to contact us to decide if they want to go ahead with that what's the name of the landlord then [usr] it's a [pii] [sys] right have they given you any reference numbers to begin with 91 [usr] no he's not given anything [sys] all right normally whoever owns property they they have some agreement what's the house number again [usr] 93 [sys] before you say that just double checking nothing comes up under him which [usr] ok [sys] says to me he may not have nothing set up with british gas [usr] no [sys] if [usr] ok [sys] it's with anyone else he needs to be contacted that he can set up something and pay for it and make sure someone comes out [usr] right ok is it better him ringing then and then arrange him for someone to come if he rang tomorrow would someone be able to come tomorrow or is it a bit [sys] possibly [usr] longer than [sys] is [usr] that [sys] he contactable now [usr] it should be [sys] because if you have his number we can bring him together [usr] hope [sys] which means [usr] i'll [sys] i can [usr] probably [sys] make a conference call [usr] off messaging him first [sys] ok either way [usr] if [sys] just say [usr] i give him a message and i'll ask him to phone [sys] yes [usr] and [pii] [sys] unless you want me to ring him the next half an hour [usr] i don't know it's cos it's a bit late isn't it i don't want him [sys] it's [usr] to [sys] half half nine takes 10 minutes to set up that's all [usr] ok if i just ask him to phone and then he can do that either tonight or tomorrow can't he when [sys] either [usr] one [sys] way yes [usr] k [sys] i was just thinking [usr] two [sys] about you could obviously make it quicker for us to get out [usr] i'll i'll i'll give him a message and ask him to give you guys a call i mean he's quite keen get it sorted obviously i'm just not sure what they're doing right now [sys] all [usr] i said it's [sys] right no [usr] it's [sys] problem [usr] not pouring through obviously but at the same time i've still got water coming through my floor i don't even [sys] well he's gonna [usr] it [sys] be concerned [usr] up [sys] because it's his property as well [usr] exactly [sys] it [usr] i'll give him i'll give him a message and ask him to give you guys a call [sys] yes and [usr] all [sys] what was [usr] right [sys] his name again [usr] it's [pii] [sys] i don't have that name at all [usr] no all right i'll ask him to give you guys a call [sys] right there we [usr] all [sys] are we'll [usr] right [sys] give her that and wait for then thank you [usr] all [sys] very much [usr] right thank you bye [sys] see you there bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help you today [usr] he hello i wondered if i could book a a sur a drainage survey please on a property that i'm in the process of buying in [pii] [sys] no problem what i would need to do is i would have to pop the details onto the system this will get sent over to our local office they [usr] ok [sys] will then contact you to go through pricing and availability of the cctv system would that [usr] ok [sys] be ok [usr] yes sorry does does my mobile phone number come up on your screen computer screen at all [sys] no i'm afraid it doesn't [usr] i sometimes get the wrong i i think i better i i'll check my i've given the wrong number but now and then no i i'm not at home i'll i'll write my confirm my mobile number and i'll get i'll get back to you that's how it works i i i'll i'll ring back [sys] no [usr] then [sys] problem [usr] ok thank you thank [sys] thank [usr] you [sys] you take care now bye bye [usr] thanks bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] off [sys] we record calls for quality and training purposes [usr] i'm by british gas now they're telling me on the phone just and buy gas [sys] good afternoon you're through to [pii] here at [pii] how can i help [usr] hi good afternoon i'm just wondering if i could arrange for somebody to pop out to visit us now i'm calling from a a site and i just wanna double check that we've got an account set up with you before we go any further [sys] ok what's the post code [usr] [pii] that's [pii] [pii] [pii] [pii] [sys] yep have we been to the site before let's [usr] i'm [sys] have a look [usr] 99.9% sure you have numerous times [sys] what's the name of the company [usr] it's [pii] it we used to be gxo but we we're making a now [sys] i can't see a magna vale on here [usr] ok [sys] don't think that postcode is something [usr] kxo [sys] a little bit different [usr] ixbo [sys] i've got [usr] no [sys] xpo [usr] red xpo now that's what we were we've now been taken over by magna vale [sys] ok [usr] but how would how would i go about getting you to come to do we need an account set up with you or [sys] if you're paying by invoice i believe you'd need account otherwise it's payment on completion of work by cash or card to the engineer [usr] ok right it will be on invoice how do i go about setting up [sys] you just need to speak to the local office and they can get that arranged for you i can [usr] ok [sys] give you their contact number [usr] if you could that'd be good please [sys] it is [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] yep [pii] [usr] [pii] [sys] that's correct if you give them a call and they'll be able to get that set up for you and then we'll be able [usr] ok [sys] to get that sorted and attended to [usr] i just gonna write that down again a moment [sys] ok [usr] it is it [pii] and then it's [pii] [sys] that's correct [usr] lovely great thanks for your help [sys] you're very welcome have a nice day [usr] and you cheers bye now [sys] i | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage [usr] right [sys] services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] i mean [sys] good morning [usr] right good morning this is calling from wellington i i have an issue with my kitchen sink the water is not going properly it's very slowly it's going i just need [sys] ok [usr] help to unblock the [sys] ok do you have any form of british gas home care cover with us or is it a one off booking [usr] no it's all enough booking [sys] one of booking ok and did you say it was blocked or or is it is it just not coming out properly or is it not draining away properly sorry [usr] it's going slowly i had an issue 23 years before also right whenever whenever i'm getting a feel if it's going slowly right at some time it will stop the water will stop i thought better to call it out early we can i i used all the available right from [pii] ones which i use normally but still i don't see improvement it's working for some 2 to 3 years and after that again what is going slowly [sys] it's draining away slowly sorry from the pink plug hole ok right that's fine to have it unblocked it starts at 100 and 70 that's 170 [usr] ok [sys] and that includes va t and it's paid by cash or card on completion of work to the engineer and it would be 2 to 3 working days before we could get an engineer on site [usr] it will take 2 to 3 working days not today they don't come today [sys] it wouldn't be today no we only do emergency works over the weekend [usr] ok [sys] and unfortunately this doesn't class as an emergency [usr] how much you how much you charge [sys] 100 and 70 it's 170 [usr] if it is on weekday [sys] that that is during the week we wouldn't attend this today i wouldn't quote you our weekend prices it would be 2 to 3 working days [usr] ok [sys] it would be during the week our core hours eight till six it starts at 100 and 70 [usr] ok ok probably check the earliest availability see whether it's available tomorrow or something mean i'll see what i can do [sys] ok it would be from tuesday onwards that we can attend [usr] go for tuesday [sys] that would be the earliest we can attend from tuesday onwards [usr] let me check what is the latest tuesday is fine then go for it [sys] ok can i start by taking the post code please [usr] sorry come again [sys] can i start by taking the post code [usr] [pii] s it [sys] the [pii] sorry it's not [usr] [pii] [sys] clear ok let's have a look have we been to the property before [usr] no i i don't think this is the first time [sys] ok that's fine and what's the first line of the address [usr] [pii] [pii] house [sys] was that [pii] sorry [usr] [pii] [pii] [sys] [pii] ok that's fine and [usr] [pii] [sys] it [usr] house [sys] said and it's a domestic property is that correct [usr] it's a domestic one resident home [sys] ok that's fine and just confirm your name for me [usr] it's an [pii] [sys] and surname [usr] [pii] it's [pii] [pii] [sys] ok fine and would it be yourself that would be at the property when the engineer arrived [usr] i'll be there [sys] yep and what's the best contact telephone number [usr] the one i'm calling is [pii] [pii] [sys] yep ok that's fine and it's a blockage in the sink [usr] get [sys] but we [usr] kitchen [sys] just need to get that looked [usr] kitchen sink [sys] at and clear in the and think [usr] that's correct [sys] ok to the bar kitchen sink but we left three close ok and is there anybody on site with any vulnerabilities [usr] no no one [sys] no ok that's fine i'm just gonna check our availability now for you it won't be a moment [usr] sure [sys] ok the next availability i've got for the area let's have a look i could do monday it's an all day appointment between eight and six i do have availability on monday do you want me to put that in for you [usr] that would be great [sys] ok that's fine we'll get that booked in for the monday for you any time between eight and six and the engineer will call when they're on their way just to let roughly how long they'll be before that time and you should also receive a text message from us in the next couple of minutes just to confirm the booking [usr] ok [sys] there'll be a reference number in there along with our local offices contact number should you wish to speak to us please don't hesitate to give us a call we are more than happy to assist you ok [usr] ok do you want to give the reference number that they can make [sys] i can [usr] a note [sys] provide i can provide it for you certainly it will come out by text message but i can provide it now if you're ready [usr] i'm ready please [sys] it's d for delta y [usr] ok [sys] for yankee w for whiskey o for oscar 346 [usr] three [sys] 19 [usr] it's 346 [sys] three yep 3461928 [usr] perfect [sys] ok [usr] ok perfect thanks a lot [sys] you're very welcome have a wonderful day [usr] you too bye bye now [sys] i know | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you acquire our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will transfer to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hello hi good morning you're through to town [usr] hi good morning [sys] district how can i help [usr] yes i'm just calling in regards to getting some drains unblocked if possible i live at the bottom of four flats and it appears that the ra rainwater that's coming off our drains is just getting pooling and it's causing dampened in i'm wondering if i can get someone out to [sys] and the postcode [usr] have a look at the drainage [pii] [pii] [sys] first time address [usr] it's [pii] all one word [sys] ok [usr] and it'll be flat or if it pops up on a thing [sys] it's [pii] [pii] [usr] that's the one [sys] where ok it's a flat it's a residential no problem just double checking if you have a home care policy for your permanent rent [usr] no this will be just a one off call [sys] okey [usr] out hopefully [sys] dokey ok right that's absolutely fine now what's your name please [usr] [pii] [sys] and the contact number please [usr] the number i'm calling off if you got it is [pii] [sys] no worries this number will get the confirmation text to confirm the booking i'm taking [usr] that's fine that's [sys] no [usr] not a problem [sys] worries how this works and it is the be able to come as soon as possible they'll be able to provide a free no obligation quote there's no call out charge starting price for the work is 100 and £80 in [usr] cool no worries they're gonna come out initially quote us and then obviously get us booked in to [sys] y yes [usr] do the work separately [sys] yes absolutely [usr] that's that's no problem [sys] all right now since our apologies you've even said it but could you please remind me of what the issue is [usr] just a brief outline is we've got four ex three external well we've got four external drain pipes on this on this house which is broken into four flats and each corner of our basement flat seems to be getting quite considerable damp and i suspect it's because the the water isn't draining away i had a look at one of the drains and it was completely blocked i shoved the rod down it and it appears that it runs along parallel to one of the walls on into the other drain and the other drain then moves on to another drain that then obviously goes into the main sewer system but these because the flats were broken because these flats were broken up in in in pre eighties it was preexist before planning permission a lot of the landlords on the other properties above us have have got what appears to be hand wash basin sinks and things that being pumped into these drains the the one of the drains that i tried clearing out appeared to be had quite a lot of fatty tissue in it i'm guessing it's people pouring oil or grease down their down their sink and not thinking much about it but what's happened is one of the drains is blocked and presumably then it's blocked the remainder of the drains and then we've got a lot of water pooling o on the basement flat courtyard area and i think that's causing a lot of damp issues to our property ideally i just want someone to come out ideally clean the drains out we can obviously make sure it's all flowing properly and then i can talk to landlords about potentially redirecting some of [sys] ok [usr] their sinks and stuff to avoid that problem but i'd really appreciate if there's if obviously whoever you send we ha obviously this drain at the front of the property appears to drain off well go into the drain and then move along to the drain at the back of the property and it it it appears it runs a lot a little walkway that gets you back to the front courtyard and a lot all along that wall in our flat is damp i'm guessing that the drain runs along that wall and if there's any way of sticking a camera down there perhaps understanding if the [sys] i i [usr] drain [sys] think [usr] is broken or [sys] ii i [usr] or perhaps if we [sys] think [usr] need to get [sys] that [usr] it moved [sys] discussion [usr] or [sys] will happen [usr] or fixed [sys] further down the line pardon any but they'll have to have a look [usr] that's [sys] now [usr] fine [sys] and see what where we're up to they'll come out today as soon as and [usr] that's [sys] then [usr] fine [sys] turn [usr] that's [sys] to that [usr] no problem at all no that's [sys] yes [usr] absolutely fine they'll potentially come out today will they [sys] i'm sorry if i didn't clarify [usr] perfect [sys] just to reclarify [usr] cool [sys] the starting price is 100 and £80 all in there's no call out charge and to provide a free no obligation quote it's [usr] that's [sys] it all [usr] fine [sys] in [usr] 100 and 80 will get me a a check a clean out and then [sys] at the start [usr] or is that kind [sys] i could [usr] of the starting of [sys] the actual price drop with the attend and give you a quote and then take it from there [usr] that's absolutely fine that's no problem at all just just a ballpark figure is all [sys] i don [usr] needed really that's perfect thank you much for your help i'll look out for the call [sys] and they'll give [usr] and i'll [sys] you [usr] make [sys] a text [usr] sure someone's in to open up [sys] and i'll just take it from there [usr] they'll drop the [sys] is [usr] stage [sys] there any vulnerabilities or he health if [usr] that's [sys] you need [usr] perfect [sys] to bear in mind [usr] no no no no no the only the only issue is that our our obviously our our drains is down a courtyard which is quite small there's quite a lot of steps and stuff but it's no [sys] no [usr] issue [sys] worries [usr] us [sys] okey dokey that's all booked in then xn [usr] lovely i'll wait for the text then thank you much [sys] no not that [usr] cheers mate bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino how can i help [usr] hi there i'm [pii] here i'm looking for some help i have a blocked drain in my house [sys] right ok do you have british gas home care cover [usr] british gas home cover no [sys] right ok let's have a look one moment and is it a domestic property where you live or commercial [usr] my property my property [sys] ok it's a domestic property where you live [usr] what do you mean by number stick [sys] domestic as in it's a it's a home address where you live it's not where business is run ok [usr] no [sys] price wise for an unblock at a property monday to friday between eight and six you're looking at 100 and £80 which includes the va t [usr] what is that vvt what what do you say red [sys] it's 100 and £80 which includes the va t va t is the extra interest that's added on to the job [usr] that's included [sys] that's included [usr] ok [sys] that's [usr] and if somebody i have to book means how early i will get it [sys] i can book the appointment in for you do you still want to proceed with the booking [usr] it it is 180 ok all right ok can i get back to you and if if [sys] of course [usr] i book [sys] you can [usr] it today will somebody come today or tomorrow that or [sys] it depends we'd have to check our diaries [usr] you [sys] we won't [usr] you [sys] know the [usr] to [sys] diaries [usr] check now [sys] until we go further into the booking because it generates all the time [usr] all right i'll get back to you in a minute i talk [sys] all [usr] to my husband [sys] right then [usr] i'll get back to you thanks bye [sys] take care bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] hello | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] i was i was telling someone [sys] we record calls for quality and training purposes [usr] an hour and i'm [sys] morning through to speaking to how can i help [usr] hi i wonder if you can i need someone to come out and look at our drains please cos they've always blocked it's when is the earliest time i can come out please [sys] and what's the postcode please [usr] [pii] [sys] [pii] are the golf are they blocked at the moment then [usr] they are now normally we try and we try and do it ourselves but at the moment it's just too much for me and my mum to do [sys] right fair enough have you still got a usable toilet at the minute or not [usr] the one upstairs there's the downstairs one that when you flush the toilet it just blocks [sys] right ok and do you have a contract with british gas for plumbing and drains or paying for this as a one off job [usr] no no we're gonna pay for this for the one off [sys] as a one off and it's residential isn't it [usr] what's the charge [sys] you [usr] for [sys] know just [usr] it sorry [sys] well i was gonna say just what we do then there's no actual call out charge an engineer would go out and have a look at it before they do any chargeable work they'll confirm the issue in a fixed price from [usr] ok [sys] there you can go either way if it's a yes it's cash or card if it's a no there's no charge but as an indication if there is just a blockage and it just needs clearing out and there's no other underlying issue that needs sorting you'll be looking at 170 including that to do it [usr] ok [sys] but as i say engineer will confirm she's seeing it himself first hand [usr] you guys have come to us before [sys] fair enough right ok let's have a look when then what's the first line of the address please [usr] [pii] [sys] [pii] and find it [pii] and what was the postcode [pii] [usr] [pii] [sys] [pii] what he said [pii] any medical conditions vulnerabilities on site anything relevant we'd need to know about [usr] no [sys] no and your first name please [usr] [pii] [sys] and your surname [pii] [usr] [pii] [sys] i've got you there anyway what's the best contact number for you [pii] [usr] i give you my mobile please it's [sys] go for it [usr] [pii] [pii] [pii] [sys] got right it was 60 seconds then awesome today [usr] i'm i'm working from home that's perfect [sys] either between now and six or afternoon one and six either way engineer will ring you on route about half an hour before [usr] you're a star thank you much any time between now [sys] between [usr] and six and five [sys] now and six right i'll get that booked [pii] you'll get a text confirmation in a minute but we'll see you soon [usr] you're a star thank you [sys] no [usr] much [sys] worries take care bye bye now [usr] you bye [sys] no [usr] bye [sys] worries [usr] bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks [usr] ok [sys] visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi [pii] calling at dino how can i help today [usr] hello mate well with a poss possible block drain i'm calling from [pii] there we've got one classroom there's been an awful smell there it used to be a toilet this particular area [sys] right [usr] and i've been told get you in and see if you can either rather jet both ways out of this man or this in the classroom [sys] ok can i say the postcode please [usr] yes hang on i gotta look it up hang on who could come yes [pii] [pii] that's [pii] [sys] thank you and ok i'm gonna have [usr] mate [sys] to pass you over to your local office and they can get you booked in with an appointment is that all right no worries have a nice [usr] fine [sys] day [usr] mate [sys] bye bye [usr] cheers mate bye [sys] hello it's from don [pii] how can i help [usr] hello mate i'm calling from oakwood college e well [sys] ok [usr] about a possible block drain we it's there's a smell or there was a smell a bad smell coming up through a man in the one of the classrooms and we think we might have [sys] ok [usr] a drain [sys] what was the other [usr] one [sys] postcode [usr] way or the other [sys] then i should be able to check out our availability [usr] [pii] [sys] sir [usr] i think it's let me just [sys] [pii] [usr] five [pii] [sys] thanks from what it showed me [usr] and [sys] we should have any availability [usr] frankford house [sys] anywhere from tomorrow or today today unfortunately ok [usr] ok no no that's fine [sys] and [usr] we [sys] have [usr] can [sys] you [usr] live [sys] booked [usr] with [sys] with [usr] that [sys] us before do have you booked with us before at all [usr] what was that sorry [sys] that is fine [usr] no not that not [sys] and [usr] that i'm [sys] then i [usr] aware [sys] have to [usr] of [sys] take the the last bit of the postcode there i lost it somewhere i [pii] [pii] was that [pii] [usr] [pii] [sys] [pii] bye bye perfect [usr] no [pii] [sys] ok and did you say that was [pii] there perfect [usr] [pii] specialist [pii] [sys] got [usr] ok [sys] it [usr] ma'am and if when they arrive go go to the the rear of the building which [sys] ok perfect [usr] is which is the main entrance there [sys] ok [usr] at the back [sys] is it if i take the the best contact name and number there [usr] just [pii] your [pii] and now i've got to look at my work [sys] that's [usr] number [sys] right [usr] keep bear with me a second it is [pii] [sys] [pii] [usr] [pii] [sys] [pii] perfect [usr] [pii] [sys] and that was a pitch of block drain cause and smells in one of the classrooms there [usr] po possible [sys] countries here we go that is all on there for tomorrow for you i wouldn't know the exact time at the moment but the engineer will pop over a call to you before he leaves to get anywhere just you're aware of an eta amazing thank you very much [usr] ok that's [sys] cheers bye bye [usr] all right cheers bye cheers bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and lane services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] to [pii] my name is [pii] how can i help [usr] i wonder if you can i've domestic user i've got a blocked kitchen drain outside [sys] ok what is your postcode please [usr] [pii] [sys] and you said it for domestic use and what's the first line of your address please [usr] [pii] [sys] ok let's see a moment do you have any policy with british gas for your plummet and drains [usr] no i haven't [sys] ok and what's your name please [usr] is [pii] [sys] [pii] [usr] yes as in [pii] [sys] yep [usr] [pii] [sys] and your contact number please [usr] is [pii] [pii] [sys] all right is there anyone vulnerable within your property mr wh [usr] sorry [sys] is there anyone vulnerable within your property [usr] i've got a husband who's housebound [sys] ok what's the issue are you currently experiencing [usr] it's it's just not it's coming out of the kitchen where the dishwasher and washing machine is but it's not emptying out the drain just outside [sys] ok what's coming out [usr] now [sys] is [usr] we've had this a few [sys] i [usr] years [sys] wouldn't use [usr] ago [sys] it [usr] but my husband just used to get the drain rods and blast it through but obviously he can't do that now cos he's had a stroke [sys] sorry to hear that [usr] that's alright [sys] is is it the kitchen sink that's locked in [usr] it's a drain coming out from the kitchen [sys] ok [usr] it's out the front of the house [sys] just find some more information all right let's see what we have available all right sorry about this ok slow down [usr] no computers [sys] i know i can get you some out tomorrow between one or one and six [usr] i'm not in till two o'clock between one and six [sys] i'll put [usr] and but it's gotta be after two o'clock cause i'm not [sys] yes i would i'll tell them to attend from let me just add that note there bear with me a quick second they don't submit it [usr] well i say there's nobody here husband can't answer the door [sys] ok now they will give you a quote when once they turn up and see what you need to do and if you get the quote you can pay by cash or card on completion if you refuse to quote no work gets done but you don't get charged a call out fee ok [usr] ok what is the estimated cost for a block [sys] for for blockage it could be be running high pressure jet wash as long as it's not a sunken drain or collapsed drain plus the work and va t combined you're looking at 100 and £80 [usr] about 100 and 80 i think it's just a domestic blockage as i say we've had it a couple of years [sys] ok right not a worry that's been booked in as long as you pick a phone or read your text when they call you it will be a text or call prior to arrival now that that would use that can range from anywhere from 15 to 2030 minutes before arrival is subject to the engineer really that's been booked in for you now ok [usr] that's lovely do you want my i always use my house phone but if you have to contact me or give me a text [sys] we [usr] or [sys] approve [usr] something shall i give you my mobile [sys] that's [usr] number [sys] true bear with me a quick and let me just go on line and what's the what's your mobile number please [usr] it's [pii] [pii] [pii] [sys] [pii] ok not a problem that's been added on now [usr] lovely thank [sys] no worries [usr] you very [sys] cheers [usr] much [sys] take care [usr] then thank [sys] right [usr] you bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks at dino dot com for details alternatively please hold and your call [usr] i just [sys] will be transferred [usr] i don't [sys] to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name is [pii] how can i help [usr] hiya i think we've got a dropped a blocked dr sorry outside in our in our yard i was just wondering how much the cost is to clean it [sys] rough estimate for a domestic property is about 100 and 70 [usr] ok [sys] that includes the va t [usr] ok that's lovely thank you [sys] you're welcome [usr] thanks [sys] have a great day [usr] all right thanks bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to [pii] my name's [pii] how can i help you today [usr] ohh well yesterday i had a blocked toilet and somebody came and to unblock it and he said that there are roots in the bottom of the stack pipe he [sys] -huh [usr] jetted it out but he said it needs to have a new rest bend on the stack [sys] right ok [usr] would you be able to give me a quote and would there be a charge for you giving me a quote [sys] unfortunately i can't provide a quote for that can i ask do you have british gas home care cover for plumbing and drains at all [usr] no [sys] no ok and is this a domestic property or a commercial property [usr] it's a domestic property [sys] right what i could do is i can get you the contact number for our local office and if you give them a ring in the morning they'll be able to provide a quote for you [usr] right ok [sys] could i have [usr] that's [sys] your [usr] your [sys] post [usr] local [sys] code please [usr] dino road office is it [sys] that's correct [usr] right [sys] yes that's [usr] cause [sys] our [usr] you [sys] local [usr] did do [sys] dine [usr] a dra [sys] on [usr] you [sys] office [usr] did do a new drain for me a few years ago my my area is the postcode do you want or [sys] yes please [usr] [pii] [pii] [pii] [pii] [sys] thank you ok the contact number that you need is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] and what time do they open [sys] half eight tomorrow morning [usr] all right thank you very much [sys] no problem [usr] bye [sys] thank you [usr] bye [sys] much for your call have a lovely evening [usr] and you bye [sys] bye bye now | 8Sale
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[sys] thank you for calling i know partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively | 8Sale
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[sys] welcome to dina rod if your call is regarding a plumbing matter please redial [pii] for drainage queries please press two for account queries free to be it i know [usr] hi i'm trying to book a call out on the website and it's not allowing us to do [sys] do you have british gas cover [usr] no no it's [sys] no what's your postcode sorry [usr] it's a business that i need you to attend it's [sys] ok [usr] bl two [sys] that's all right let me just put you through to the right franchise hold [usr] ok [sys] one second [usr] thanks [sys] told our operators know you're waiting and we will answer your call as soon as possible [usr] hello | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hello i've just made an appointment online and i just wanted to change it if possible [sys] bear with me it's just the system [usr] i can't find the thing now [sys] sure what's the post code [usr] it's wc 28 hhdl [sys] it's delta lima sorry i've got whiskey charlie 28 delta lima there's nothing to do i'll try again [usr] wc two h [sys] there's a [usr] eight dl i've got i've got a booking re request code if you want that [sys] is that ending 874 all right thank you how can i help [usr] i've booked it for monday is there any way that you can come tomorrow instead [sys] just have a look for you what's it for a book to do [usr] it happens every now and again and we just need a a just just flush through i think you you i think you last came out in february [sys] ok have you got another toilet you're able to use [usr] ohh [sys] i'll just transfer you through to the local office to see if they can do anything for you if not they may need to just keep it up the date that's been booked in but i'll pop you through and you can enquire it [usr] that'd be great thank you [sys] no worries hello thank you for calling dina rod central [pii] please note that calls may be recorded for monitoring and training purposes hello [pii] [usr] hello i've got an appointment booked in for monday [sys] what [usr] but i want to change it to tomorrow if possible [sys] what's your postcode please [usr] wc two h eight dl [sys] eight p for papa l for lima [usr] no tango no sorry delta [sys] i [usr] eight dl [sys] ok delta lima what i can see is this has been scheduled for second of october which is the next [usr] can [sys] monday [usr] i do but can we do it on tomorrow instead [sys] i don't believe let me just double check for you i'm really sorry we don't have availability for tomorrow [usr] no [sys] no our first available is monday ok [usr] it is ok then all right then thanks [sys] sorry about that [usr] ok [sys] thank you [usr] thanks bye [sys] cheers bye bye | 8Sale
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[sys] good afternoon speaking how can i help [usr] hi there i have a depot in paddle church in [pii] [sys] ok [usr] and the toilet is blocked [sys] ok [usr] we've tried i say you've tried the unblock and whatever else but nothing seems to be working it's a last resort i to call you guys [sys] i pretty sure we don't cover [pii] for drains let me have a look though [usr] ok [sys] second is [usr] no that's fine [sys] no unfortunately it's not us it's a company called [pii] but i can give you their number [usr] that'd be fantastic yes please [sys] it's [pii] [pii] [pii] [pii] [usr] fantastic i will call them straight away thank you much [sys] no [usr] for your help [sys] problem thank you [usr] thank you cheers [sys] bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to my name is [usr] hello are you there [sys] i'm still here can [usr] hello [sys] you hear me [usr] hiya we've got a problem with the drains the toilet's blocking blocked up and [sys] no problem [usr] the [sys] is [usr] the [sys] this [usr] outside [sys] the [usr] drain sorry [sys] go on [usr] no [sys] and [usr] it's all [sys] the outside [usr] right [sys] drain right [usr] it's outside [sys] is [usr] drain and [sys] this [usr] toilet [sys] a domestic [usr] and it is [sys] that's fine is it a domestic property [usr] it is [sys] and do you have british gas home care cover for plumbing and drains at all [usr] no i don't think no [sys] no have you used our service before [usr] er no i don't think no [sys] could i go through our prices with you before we start ok on a saturday our prices start from £212 including [usr] right ok [sys] va t [usr] good [sys] that's [usr] bye [sys] 8 a.m. to 6 p.m. after six pm it's from £250 [usr] right [sys] as that's classed as out of hours payment [usr] right [sys] would need to be made on the day after works completion via cash or card [usr] right [sys] is that [usr] ok [sys] ok [usr] that's fine is that for the whole work is that is that what is that price [sys] that's for [usr] for [sys] them to come and get the drain and the toilet unblocked and running free and clear for [usr] right [sys] you [usr] would that be possible for today cos [sys] do [usr] it's [sys] you have [usr] a bit [sys] another [usr] of a mess [sys] toilet in your property [usr] we [sys] that you can [usr] do [sys] use [usr] but but that doesn't seem to be working either but [sys] right [usr] just been [sys] that means you've not then it means [usr] no [sys] they're all going into the same drain [usr] it's [sys] that's fine we'll get an i'll put it as an emergency and get someone out today for you [usr] brilliant right thank you [sys] could i have your post code [usr] it's [pii] we [sys] and the first line of your address please [usr] it's [pii] [sys] [pii] and your name please [usr] [pii] [pii] [sys] thank you i'm just gonna pop some details on the system please bear with me a moment [usr] ok [sys] [pii] ok we do have a local office that's good [usr] it [sys] now i'm gonna get your details on we can [usr] ok [sys] get this sent over to an engineer for you [usr] right [sys] for today [usr] thank you [sys] that's number [pii] [pii] [pii] and will you be present when the engineer calls [usr] we will [sys] could i have your best contact number please [usr] just a minute i'll just have to get it off my phone i don't know it'll [sys] that's [usr] end [sys] fine [usr] just a second [sys] no problem [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] 6072 [usr] 570 [sys] 570 thank you ok that's the first part done i'm just [usr] but [sys] gonna pop a note on for the engineer now he knows what he's dealing with [usr] right ok [sys] we've got lot drain housing toilets back up and not drain and is there anybody at the property classed as vulnerable that could be affected by this issue [usr] that no [sys] no thank you ok i'm just going to get this sorted now for you we can get [usr] all [sys] i [usr] right [sys] send [usr] thank [sys] an engineer [usr] you [sys] out for today ok as soon as i confirm this booking you will receive a text message [usr] yep [sys] this will contain your booking confirmation it will also contain a booking reference number just in case you need to contact us for any reason [usr] right [sys] and [usr] ok [sys] the engineer will also give you a ring when he's on his way just [usr] right [sys] to let he's on his way [usr] right is [sys] and [usr] there not [sys] that is [usr] a [sys] all [usr] time [sys] booked in for you [usr] is there a [sys] no that's [usr] frame [sys] any time [usr] now [sys] between now and no it's at any time now between now and six [usr] no one sees right ok [sys] it'll be any time between now and six for [usr] right [sys] you [usr] ok that's fine then all right [sys] thank [usr] anything [sys] you [usr] else [sys] much for your call [usr] that's all [sys] no [usr] right [sys] that's [usr] all [sys] it [usr] right [sys] it's all booked [usr] yep [sys] in [usr] all right [sys] you're [usr] thank [sys] all [usr] you [sys] done [usr] very thank you [sys] you'll [usr] very [sys] hear [usr] much [sys] from the engineer soon [usr] right thank you very much thank [sys] take [usr] you [sys] care now thank [usr] thank [sys] you bye [usr] you bye [sys] bye [usr] bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hello i've been trying to book online but i can't get to the last bit i've got a very leaky shower [sys] do you have british gas home care cover for plumbing and drain [usr] yes [sys] and have you had a chat with them first to see if that is covered under your policy [usr] no [sys] all right just bear with me i'll pass you through to home care just get it confirmed with them first and if [usr] ok [sys] it's not covered they'll pass you back through to us ok [usr] ok [sys] thank you hello welcome to british gas services limited authorized and regulated by the financial conduct authority although we cannot give advice or make recommendations on financial services products we can provide information to help you make your decision to talk to us about a gas or electric account press one to make a claim on your existing home care cover press two for new home care cover or to upgrade your existing cover press three for anything else press four calls are recorded for training and quality purposes the current wait time is approximately two minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than [usr] hi [sys] calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas o online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too hi [pii] my name is [pii] how can i help you inquire hello [usr] hello i've got a leaky shower and the diner rod want me to check with you that i'm covered for it before i get [sys] right [usr] back to them [sys] ok we don't cover showers in the park if it's a pipe to the shower it'll be covered but if it's the shower itself no it won't ok [usr] ok [sys] we don't have a shower and the parts [usr] no [sys] sorry to say [usr] right that's ok are you able to put me back to dining [sys] yep [usr] rod [sys] did do did is it the shower itself or is it the pipe to the shower [usr] i think it's shower itself well it might be the pipe i don't know but it leaking from where you turn it on [sys] are you have you got a shower that is an electric shower or have you got [usr] no it comes [sys] right [usr] off [sys] ok [usr] the combi [sys] we could [usr] boiler [sys] have a look we could book an appointment and see what they say ok it comes off the combi but it could be [usr] yes [sys] that part and see what they say is it the the bit where it turns on that's where the taps are ok can i take the house number and postcode if that's ok please [usr] yes it's [sys] [pii] [usr] it's [pii] and it's [pii] [sys] right i'm just gonna get that correct it's [pii] was it [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] perfect and it was [pii] is the house number perfect [usr] yes [sys] and your name please hello let me too [usr] [pii] [sys] right let's [usr] twos [sys] have a look [usr] it [sys] right you've spoken to direct dino direct did you or did you book an appointment through us [usr] well i tried to book it online i couldn't do the last part of it i phoned them and they said to get on to you [sys] right [usr] to make sure i'm covered [sys] that's good book [usr] but it doesn't matter either way it's got to be fixed [sys] ok that's perfect it's a leak is it just a small leak is it leaking into [usr] no [sys] the bath [usr] it's [sys] or [usr] getting [sys] is it leaking [usr] worse [sys] everywhere [usr] yes no speaking into the shower tray it's all right but it is it it was a little pause between drips but there's not really no [sys] right we can be out today all day or we've got thursday all day or friday we've got a a morning appointment it's up to you if you [usr] is there nothing for this afternoon [sys] i can put on the [usr] cause [sys] notes [usr] i've got [sys] to say [usr] to go out now [sys] this afternoon if you want me to but i can't promise something [usr] ohh yes please that would be [sys] what eye time [usr] but [sys] after [usr] that would be great to say [sys] right i put after 2 p.m. [usr] that's [sys] i say i can't [usr] fantastic [sys] promise you [usr] thank you where's my house no if i have to pay will i have [sys] they'll [usr] to pay [sys] give you a quote [usr] on the spot or well [sys] they'll give you a quote if you had [usr] yes [sys] to [usr] ok and will you bill me will they bill me after that [sys] no [usr] or [sys] they'll [usr] will i have [sys] be they'll [usr] to give them money now [sys] bill you ok [usr] ok [sys] they'll they'll [usr] thank [sys] they'll turn [usr] you [sys] and say [usr] much [sys] sorry but [usr] for [sys] you're [usr] your [sys] not [usr] help [sys] covered [usr] that's marvelous [sys] the quote will be this amount would you us to go ahead type of thing and then you'll get a then you'll get [usr] hm [sys] an invoice but can i just take the contact telephone number if that's ok please [usr] yes it's [pii] [sys] thank you hey they'll have a look if we are if you are covered that'd be great if you're not they'll tell you there and then [usr] yes yes whatever [sys] that's [usr] thank [sys] ok [usr] you very much [sys] that's all been booked for you [usr] that is that it brilliant [sys] ok that's ok stay safe [usr] thanks for your help [sys] thank you bye [usr] and you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] one or two [sys] did that you can now book drainage services online in a few easy clicks visit [usr] it [sys] dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you reach how can i help you today [usr] hi i was just ringing [sys] ok [usr] up wondering how much it would cost to have the stack rodded in my home [sys] the the what sorry [usr] the the the the stack whatever they call it the [sys] right [usr] toilet [sys] ok [usr] stack [sys] ok the call out fee is free and the engineer will come around and give you a free assessment and call on site the price that is at 100 and £80 already including va and we take payment once work has been completed via cash or card [usr] right ok can i get someone to come out and have a look then please [sys] no worries i take the postcode [usr] [pii] [sys] between 10 minutes nine double eight and the first line of the address please a good [usr] [pii] [sys] time just having a look for that address now won't be a moment all right is that your domestic property [usr] least by rented property [sys] do you have a british gas policy cover in plum and drains [usr] no [sys] can i take your first and last name please [usr] it's [pii] [sys] you say [pii] [usr] [pii] [sys] and your surname sorry [usr] [pii] [pii] [sys] and is that miss or miss [usr] me [sys] and will you be on site when the engineer arrives or would it be someone else [usr] no i'll be here [sys] ok can i take your best suitable contact number please [usr] [pii] [pii] [pii] [sys] i thank you very much and then can i take a description of the issue please [usr] the when you flush the toilet or to add b in it i've got water coming up through the bath and through the sink and nothing was draining [sys] do you have an you can use [usr] no [sys] right ok sorry it won't be a moment right ok i'm just looking at the first availability i won't be a ok the earliest we can get you booked in for is friday would that be ok [usr] i've got no functioning bathroom [sys] you got [usr] or toilet i don't [sys] you [usr] have [sys] got what [usr] another [sys] sorry [usr] toilet i don't have [sys] you don't [usr] another [sys] sorry i thought you said you do [usr] that i can use that [sys] right sorry [usr] no i don't [sys] about that [usr] no [sys] of course we'll be able to get out to you today now then anywhere from now till six is that ok no worries sorry [usr] that's [sys] about [usr] fine [sys] that i just [usr] thank [sys] didn't [usr] you [sys] hear you [usr] that no it's it's weird to hear another london accent i ain't heard one for a while [sys] i know ok that's all booked in for you now is there anything else i can help you today [usr] no that's great [sys] no [usr] thanks [sys] worries [usr] for some [sys] have [usr] time [sys] a nice [usr] between [sys] day [usr] now and six [sys] bye bye [usr] all right thank you you too bye bye | 8Sale
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[sys] thank [usr] hm [sys] you for calling dino rod partners with british gas please list of the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hi you're through to at how can i help [usr] hi this is [pii] we have two problems at home we have an outside drain that is probably blocked because there's a really bad smell coming from it we would someone to take a look at it and maybe empty it of course clean it [sys] right ok [usr] and also our shower drain is a little bit block the water is building up when you take a shower if someone comes over anyways maybe they can have a look at that as well [sys] does it take a while to join away [usr] sorry [sys] does the shower drain take a while to drain away or does it not drain the [usr] no [sys] water [usr] it takes [sys] away [usr] a while [sys] at all [usr] it's building up now again [sys] two [usr] when [sys] ok [usr] when you're showering there's probably [sys] ok [usr] something blocking its hairs and stuff that [sys] of course is this regarding a domestic property or a commercial [usr] no domestic [sys] do you have british gas home care cover for your plumbing and drinks [usr] no i don't [sys] ok [usr] think [sys] can i take the post code please [usr] is [pii] [sys] [pii] [pii] uniform [pii] ok just bear with me a second i'm checking if the office in the area are taking appointments [usr] of course [sys] but in the meantime they are we can go ahead and book that in for some time next week [usr] was [sys] that [usr] monday [sys] would be the soonest yes it would depend on the availability of the office but in regards to the price and the procedure we don't have a call out fee we don't charge customers for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as a quote you will then need to agree to that quote for the engineer to then start the work as it's payment upon a completion cash or card [usr] no [sys] and [usr] problem [sys] for during the week monday to friday within office hours 8 a.m. to 6 p.m. starting price one and blocking is 100 and £80 and that's included [usr] sorry what's included [sys] va t included [usr] ok no problem thank you much sounds good [sys] is is that something you'd to go ahead with [usr] yes can we book it in for [sys] ok [usr] monday and then do you have a time for me or is it somewhere between eight and six [sys] no i'd need to fill in a couple more details before we can get to the availability [usr] sorry [sys] it may not be monday could i take your first and surname please [usr] my first name is [pii] do you need to spell it or do how to [sys] no [usr] right [sys] it should be fine [usr] ok [sys] and your surname [usr] surname is which is awful i spell it as [pii] [pii] [pii] [sys] ok and the first line of the address please [usr] [pii] [sys] anyone at the property that's got any vulnerabilities we should be made aware of [usr] no but what do you mean with vulnerabilities [sys] health conditions disabilities anything that [usr] no i'm pregnant i don't know if you need to know that [sys] no i mean it should be fine [usr] no [sys] ok if you just bear with me a second i'm gonna fill in these details and then i'll [usr] of [sys] let [usr] course [sys] what the availability is [usr] thanks [sys] ok i'm gonna need your mobile number as well please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] i've got [pii] [usr] correct [sys] we've got all day on monday again that would mean an engineer would attend any time between 8 a.m. to 6 p.m. and they'll give you a phone call once you're en route [usr] all right [sys] ok [usr] sounds [sys] that's [usr] good [sys] that's all booked in anything else i can help you with [usr] no that's it they they will look at the outside drain and the shower drain right both [sys] exactly but i have added both into the notes [usr] great thank you much [sys] you're welcome take care bye bye now [usr] thank you bye-bye you too | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] shut the door darling please [sys] hello [usr] hello [sys] that three time cass speaking how can i help [usr] hello hello hello [sys] hi [usr] hello is that dire rod [sys] yes hi [usr] yes right i i'm trying to raise somebody for [pii] road in bought on the water and both telephone numbers there are inoperative i think perhaps that agent has has not no it does not work for you i'm i'm anxious to call somebody out tomorrow morning to block a domestic sink and i can give you a postcode if that would help can you take me further on that [sys] ok [usr] it's a very bad line hello [sys] yes hi that's fine and what's the post code on that [usr] the postcode is [pii] [pii] [sys] and thank you right ok thank you please do just bear with get you on the team thank you second book in the blocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have received [usr] just [sys] please [usr] a minute [sys] press [usr] ali [sys] to book in or reschedule a drain repair press four for account please press five for all other inquiries good afternoon [pii] [usr] good afternoon ii i was through to one of your agents a moment ago and suddenly seem to have lost all contact and it came through to you i am speaking to [pii] am i yes ok [sys] you [usr] i'm trying [sys] are sorry [usr] to organize somebody to come out to a an address i can give you a postcode in a moment sometime tomorrow morning i don't know whether that's possible how do you want to start name address postcode or what [sys] have we been out to your property before [usr] no you haven't [sys] what's your postcode [usr] [pii] [pii] [sys] and what's the first line of the address [usr] cotswold house and that'll be marketplace [pii] [sys] [pii] no worries are you a british gas customer [usr] no we're not [sys] no no worries can i take a name and a contact number [usr] yes my name is [pii] [sys] [pii] [usr] that's the surname and the contact number is [pii] [sys] [pii] [usr] [pii] [sys] and what's the problem with your property [usr] problem is that we've got a domestic sink blocks we've had a plumber out it's and and he opines that it's not a blockage that he can get to it's further down the down the system and he res [pii] [sys] that's fine i can get an engineer out to you tomorrow it would be in between eight and six though [usr] well my problem is we have to be leaving for [pii] at two o'clock it's any time in the morning but we we we could not be here in the afternoon and we would not be here then until this time next week can you help in the morning tomorrow [sys] the best i can do is in between eight and six [usr] i [sys] and [usr] well [sys] the engineer [usr] you said that but but if if they come in the afternoon we had got to lock the house up for the afternoon they wouldn't [sys] then [usr] get access [sys] the engineer has to call when he's on his way if we were to book it in for tomorrow and say you're then traveling to [pii] we would just cancel it off and reschedule it for another day [usr] i see ok well in which case you better have a mobile number as well hadn't you because if he rings the landline and and he's in the coming in the afternoon we'd have to rec cancel him the the number you've got is good for the morning [sys] ok [usr] and the the mobile which would be to me in a car is [pii] [pii] [pii] [sys] that's fine i can send an engineer out tomorrow [usr] for the avoidance of doubt you you're booking me and you're gonna if you can flag it up preferably morning and i understand there'll be difficulties perhaps at your end but if they can do the morning that's that's important for us failing that he's gonna ring and i would have to cancel him in the afternoon [sys] that's it i can request that he does try attend before two o'clock [usr] if if you do that that's fine well before i would say before 12 really it'll take him an hour or i suppose and we have to be on the road round about two o'clock but do what do what you can you the position and and i'm sure you'll try and [sys] that's fine i'll [usr] ok [sys] do that then [usr] i'll leave it with you [sys] do you want me to quote you sir [usr] well what would it be tell me [sys] it will be 100 and 80 to come out and do the clearance it includes va t [usr] yes ok that's fine [sys] no worries [usr] that's fine you've got the name you've got the address where does he find it on the marketplace in [pii] i'm sure he'll find it if he looks for [pii] house it's [sys] that's [usr] if [sys] fine [usr] you if you flag it up to him it's on the corner of [pii] and [sys] that's [usr] that [sys] fine [usr] will put him straight on to us [sys] i mean he has to call when he's on his way anyway if you are at the property you can just give him directions [usr] of course ok ok fine and and if we have to rearrange i will have to ring you from [pii] sometime monday or tuesday or wednesday won't i had to make another another booking [sys] that's it [usr] ok fine thanks for your help and hope he can come in the morning super [sys] all right [usr] thank [sys] no [usr] you [sys] worries [usr] bye [sys] take care bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] speaking how can i help [usr] hello there hold on a second i'll just take your can [sys] take [usr] you hear [sys] up [usr] me ok [sys] i can [usr] hello [sys] hear you hello [usr] hi hi hello we have aaa blocked outside drain that we need to have looked at probably needs rodding or jetting not [sys] right [usr] sure [sys] ok [usr] which [sys] ok can i just ask first do you have plumbing or drains cover with british gas at all [usr] no i don't have any insurance for this [sys] no right ok could i take your postcode please [usr] [pii] [sys] yep [usr] [pii] [sys] ok and can i just check it it is a domestic property [usr] yes [sys] ok just gonna set you an account up it'll just be a few minutes [usr] ok [sys] could i have the first line of your address please [usr] yes it's [pii] [sys] [pii] you are and could i take your first and last name please [usr] [pii] [sys] ok ok and could i take the best contact number for yourself please [usr] yep [pii] [sys] yep [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok and can you give me a description of the problem again [usr] it our outside drains outside our wall exterior wall the the drains that the dishwasher and the sink and the washing machine flow into those outside ones the on one side they both both of them are blocked and it's obviously something in the pipe that's blocking it i think it services the same pipe it's not just one it's both i i guess the problem is further [sys] ok [usr] down further down the pipe [sys] is it affecting any of your bathing facilities at all or is it just in the kitchen [usr] it's the k it's the the the drains where it empties out is the is is the washing machine the dishwasher the sink it's the it's the kitchen outside the kitchen where this is happening we can still [sys] right ok [usr] have showers and bath baths i think that's a different drain i i [sys] it [usr] think i don't [sys] it [usr] know [sys] sounds [usr] exactly thinking [sys] it [usr] about [sys] anyway [usr] it where where those drain into if it if [sys] ok [usr] it goes into the same [sys] and [usr] place [sys] can i just check is there anyone with any vulnerabilities at the property that we should know about before we come round no right ok [usr] no [sys] to get that booked in for you i just need to go over the prices with you if that's all right the prices will start at 100 and 80 for a draining blockage the engineer will come round there's no call out charge he'll assess the work required and then he'll give you a price and if you're happy with the price provided the engineer will usually complete the work there and then and payment is on completion by cash or card all right i will have a look [usr] ok [sys] at availability for you we have is wednesday any good for you got tuesday or wednesday it's just it's a standard job [usr] that's [sys] it will [usr] a long [sys] be [usr] way [sys] three [usr] away [sys] days [usr] hm i don't [sys] right [usr] know how long we can go on with it really i was expecting either today or tomorrow really you don't have a no there's nothing [sys] no [usr] when you say [sys] no [usr] a standard [sys] it's [usr] job [sys] not [usr] is [sys] that [usr] it [sys] it's [usr] more [sys] just [usr] for an emergency [sys] that we we've [usr] job is that what you're [sys] you've got bathing [usr] saying [sys] facilities [usr] there [sys] and obviously you can use your toilet it just we we put it down as a standard job if you just would you be all right just hold for a few minutes and i'll just speak to my manager and see what they say ok [usr] ok [sys] hello hi what i'm gonna do is if it's all right i'm gonna pop you on hold [usr] hello [sys] i'm just gonna give [usr] hi [sys] the local office a ring and just make sure it's all right to book it in for today's appointment is that ok all right it won't be too long [usr] yes thank you thank you [sys] hello hi i can book that for today for you [usr] hello [sys] right [usr] ok [sys] we get [usr] great [sys] that booked [usr] perfect [sys] in that's all booked in for you would you the work order reference number just in case you need to ring us back you tell me [usr] sure [sys] when you get there [usr] yes please [sys] it's 360 [usr] ok [sys] 9741 [usr] ready [sys] it can it can be [usr] ok [sys] it's up to 12 o'clock tonight [usr] do [sys] but [usr] when [sys] the engineer [usr] roughly [sys] will [usr] they'll [sys] give [usr] be [sys] you a call when he's on the way no probably it's just obviously the time frame [usr] ok [sys] that we have [usr] it's [sys] that [usr] not probably not gonna be midnight though it's gonna be sooner than that ok that's fine i think that well there should be someone here all well certainly all afternoon [sys] right [usr] and [sys] ok all right then [usr] evening [sys] well [usr] as [sys] yes [usr] well [sys] have a nice [usr] there'll be [sys] day sir anyway [usr] we there'll be some there'll be an adult here if that's ok [sys] alright bye [usr] ok thank you very much indeed | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino [pii] speaking how can i help [usr] hello my i've got a problem with a septic tank it seems to have overflowed at the at the i don't know the manhole type of thing [sys] is it is it just wa water that's overflowing or is it [usr] it seems [sys] swede [usr] that it smells a bit i think it's a bit sewage [sys] and have you got british gas home care cover for plumbing and drains [usr] we haven't no i'm with british gas [sys] no [usr] but [sys] problem and it's a domestic property is it [usr] domestic yes [sys] can i take the postcode please [usr] it's [pii] you've a you've been here before [sys] how long ago was that [usr] a couple of years one of your fellows in fact he lost his plunger down my drain somewhere and it blocked all the drains [sys] what's [usr] up [sys] your what's your name please [usr] it's [pii] [sys] we don't there's nothing coming up under that name for that postcode what's the first line of the address [usr] it's [pii] chips [pii] [sys] [pii] and you said your name was [usr] that [sys] dad [usr] [pii] [sys] and was that mis mr dad and [usr] as it [sys] and best contact number [usr] is my mobile what you're on now o [pii] [sys] thank you that's [pii] anyone vulnerable at the property there [usr] no [sys] right we can get somebody out to you today as soon as possible [usr] how how much would that be please [sys] the engineers the en well there's no call out charge what will happen is the engineer will come out inspect it give you the fixed price the quote the prices are from 100 and £80 including va t and once the job's done you can pay by cash or card again if you decline the quote the engineer will just leave you won't be charged anything [usr] ok ok that's not a problem a as i say your engineers have been here before and he's worked on that manhole [sys] hello how's he well [usr] but [sys] i'm [usr] ok good [sys] well [usr] good [sys] i'll no no that's fine ii i was just gonna say i'll i'll book the job of the engineer will come out you can have a chat with him he's out there he'll probably just come out and just get the job done [usr] it's [sys] do what i mean [usr] i think it's just a rod problem to be honest mate i'm a roofer and i've got a bit of a weak stomach when it comes to this thing i'll do it i know your boys are good at it [sys] they'll get it sorted he'll he'll he'll give you a call half an hour to an hour before he arrives today and [usr] a [sys] that'll be as soon as ok [usr] any idea what time or i'll wait in [sys] no [usr] but [sys] we we try getting him out as soon as possible [usr] ok [sys] we still we can't specify a time [usr] if you give him my number because i've got [pii] down the bottom and i can open it for him because sometimes [sys] he he'll [usr] people buzz [sys] he'll [usr] and [sys] call you before beforehand anyway [usr] he'll call me it's brilliant all right mate [sys] ok [usr] thanks for your help [sys] all all sorted you're welcome [usr] bye [sys] take care [usr] mate thank [sys] bye [usr] you | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls [usr] ok [sys] for quality and training purposes good morning you're through to [pii] here at [pii] how can i help [usr] hi hello i wondered if i could book an engineer please we've got aaa syn blockage [sys] ok and this package is it affecting anything else or is it just a area that [usr] it's we've got a kitchen sink and we've tried to unblock it but it's also caused a blockage in the downstairs toilet sink as well we think they they we think they join up as we when we we thought we'd cleared the kitchen one we've got some 10 ft flexible rods but then it's the water started bubbling up in the downstairs bathroom sink then we tried to clear it from there and now they're both blocks i mean it's usable but they're draining very very slowly we can't use the dishwasher [sys] ok [usr] cos it's not clear enough [sys] right that's fine and do you have british gas home care cover with us or is this a one off booking [usr] that's a one off booking [sys] one off booking ok how it works with ourselves is there's no call out fee for the engineer we'll come out and assess the situation advise what's wrong and what we can do to help [usr] ok [sys] all i sas include va [usr] ok [sys] but it does start at 100 and 80 to have anything unblocked and that's paid by cash or card [usr] ok i think because that's your standard isn't it is it a fixed fee in terms of if they unblock [sys] ok [usr] it but if it means more specialist work is that right it's more money or something that [sys] that's correct it can be recorded by the engineer if it requires any specialist equipment that's [usr] ok [sys] correct [usr] that's [sys] ok [usr] fine [sys] fantastic if you're happy could i just start by taking the postcode please [usr] it's [pii] [sys] [pii] ok and that line of the address [usr] it's [pii] [sys] and it's a domesticity is that correct [usr] sorry could you repeat that [sys] certainly it i was just saying there is it a domestic property it's your [usr] it [sys] home [usr] it [sys] is that [usr] is [sys] correct [usr] my home [sys] that's fine and just confirm your name for me [usr] [pii] [sys] that's fine and would it be yourself that would be at the property when the engineer arrives [usr] it depends when it is it may be either myself or my husband and that's he's [pii] [sys] fine and what would be the best contact telephone number [usr] earn this number [pii] [pii] [sys] ok that's fine do you have other facilities that are usable at the moment it's [usr] y [sys] toilets bathing [usr] i mean [sys] facilities [usr] this has been a on off problem we've trying to solve ourselves for about a month we've we've got a another sink in a downstairs that we can use it's not an emergency [sys] ok ok brilliant that's fine [usr] we've just [sys] ok [usr] exhausted all of our plumbing skills [sys] no that's ok it fine is there anybody there with any vulnerabilities that we might need to be made [usr] my husband's deaf if he's anyone in the house but as long as he's aware roughly he he reads and he can he can communicate perfectly fine it's just sometimes it doesn't hit the door but if we know roughly what time the engine's coming he'll keep an eye out he works from home sometimes [sys] ok er the engineers do call when they're on their way to the property [usr] they can call [sys] just [usr] me [sys] to [usr] and then [sys] advise [usr] i can just text him [sys] that's [usr] i work [sys] fine [usr] at a school i can't always take the call but if i can see that they've called i can message him if that makes sense [sys] certainly that's not a problem at all that i'm just gonna bring the availability now and just to check how quickly we can return for you ok [usr] thank you [sys] is there any particular day that might be better to suit it of course we try and accommodate where possible [usr] i mean i don't work mondays i'm at home mondays i think tuesday next week my husband's gonna be working am i that might not be the best day but any other day is fine as well [sys] ok ok i could do monday for you if that would be better [usr] perfect [sys] i could do it as an all day appointment or i could do it for the morning between eight and one [usr] i prefer i'm just trying to think i prefer the morning if that's ok but i don't mind too much [sys] yes certainly we can put that in the morning for you that's not a problem at all [usr] thank [sys] monday morning [usr] you [sys] between eight and one ok [usr] that's lovely that's great [sys] and that's ok you should receive a quick text message from us just to confirm the booking it'll have a unique reference number in there for you and the local offices number if you have any questions or queries anything at all please don't hesitate to give us a call ok [usr] ok that's great thank you very much [sys] you're very welcome well thanks for your time and have a nice day [usr] thank you and you take care bye [sys] are you | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning welcome to dino you're speaking to [pii] how can i help you [usr] hi i'm just calling because i've got a problem with a a drain at my property that's outside of my bathroom and it's putting my whole bathroom out of action because [sys] right [usr] i was wondering if it's something that you could help we've tried to look for the blockage we can't really get to it and is it something that you can [sys] of [usr] help [sys] course it of course of course it is thank you for calling can i just ask if you have any home care cover with british gas [usr] no [sys] please [usr] we don't [sys] thank you can i take a note of your postcode please [usr] it's [pii] [pii] [sys] thank you sorry [pii] yep [usr] [pii] [pii] [sys] bg i've typed in [pii] i don't know what on earth i don't know what happened there at all but i i generally did type in bg as in as in the bgs definitely what's the what's the first line of your home address please [usr] [pii] [sys] thank you again excuse me it was that small person in the background if you had our small because we're working from home if you had our small person they'd be barking that's not an install on the way [pii] there we go can i take a note of a note of your name please if [usr] it's [sys] that's [usr] [pii] [sys] ok thank you i'm sorry thank you [pii] can i take a note of the best telephone number for the engineer to be calling when they're on the way [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] thank you very much excuse me and apologies for all these questions but can i ask if you have an email address i could take a note of it all please [usr] it's [pii] [pii] [sys] thank you that will be used for any marketing purposes purely for the in case we need to contact you regarding this new job at a later date or thank [usr] ok [sys] you thank you i know you said it's the drain outside your bathroom you you mentioned that is it stopping you from using any of your toilets or you've [usr] well [sys] only got the one toilet [usr] if we've only got one b we've only got one bathroom here and one toilet when you flush it [sys] right [usr] it's all flooding all out outside [sys] no that's fine thank you we can certainly get somebody out there today for you just [usr] ok great [sys] to let that it would be very there's no call out charge but the unblock the routine unblocking will be will be 100 and £80.01 80 inclusive of va t [usr] ok [sys] we're all right with that thank [usr] that's [sys] you very [usr] fine [sys] much have you got a pe sorry have you got a pen handy just i can ask you to [usr] one [sys] take a note of the [usr] one [sys] booking [usr] second [sys] reference thank you thank you it's letters and then numbers it's it's dywo and then it's the number 360 5709 and our engineer will call you on your mobile number when they're about 20 fif 2030 minutes away no more than that [usr] all right ok what what [sys] but [usr] happens if it's is it is it likely to be any i mean i need it doing but is it likely to be any more than 180 or is that pretty typical [sys] that's that's for the routine unblocking if it's anything more severe or any anything untoward i if it's roots in the drain if if the roots have come through the the pipe and blocking it that way or if it or if the pipes if the the drains collapse but the engineer will when he gets there he'll discuss what the issue is [usr] right [sys] and he can check that and then get and then if it is anything if it is anything more than routine unblocking the engineer here will give you will tell you what what and give you sorry and give you a price for the job [usr] right [sys] to be done that it's your choice if if you say no i mean your choice you can tell him to say no thanks and ask him to go away but [usr] right [sys] he got it here and he can do it there for you [usr] right ok perfect what when when today do you think it would be that they would come is there a ballpark [sys] ok there's well i would i would expect between now and six it [usr] right [sys] may be [usr] ok [sys] slightly later depending on the on the traveling board and how busy they are but [usr] ok ok cool great thank [sys] thank [usr] you very much [sys] welcome thanks for your time [pii] [usr] all [sys] take [usr] right [sys] care thank [usr] cheers [sys] you [usr] bye [sys] all right | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] [pii] welcome to dino my name's [pii] how can i help [usr] we have a block toilet and the stuff is coming up in the shower [sys] right ok and do you have british gas cover for drains or is it just [usr] no [sys] something you need [usr] this [sys] to [usr] is [pii] [sys] for [usr] rod call [sys] ok no problem at all that's absolutely fine have we ever been out to you before or would this be the first time do [usr] we have had diner quite a long time in the past didn't we dear [sys] right it was a while ago was it ok [usr] yes [sys] let's have a look then probably had a new computer system since then we had a new one a couple of years ago let's grab [usr] i would [sys] some details [usr] think [sys] though i'll see about getting it sorted what's your postcode there [usr] [pii] [sys] yep ok and what's the first line of your address [usr] [pii] [sys] look looking to here i'm gonna to set everything up for us perfect and it's your own home is it you own it as well as living in i assume [usr] aye [sys] there we go and if i could just take your name [usr] mister [pii] che [sys] i'm fine for that and do you just have the one toilet in the house or is the one affected and it's in the shower in the same room or [usr] the it's the upstairs toilet we do have a downstairs [sys] as well [usr] toilet but it has [sys] ok [usr] a bit [sys] do [usr] of a problem at the moment but we can still just about use [sys] ok [usr] it [sys] right ok it's only just to give them an idea how things are are set up keep you [usr] we're [sys] ok [usr] old age pensioners and we have difficulty getting up and down stairs [sys] stop [usr] when [sys] that [usr] we're upstairs we can't get down and when we're downstairs we don't go up [sys] no it's not right now [usr] you two when you go out can you get my teeth [sys] ok no problem what we'll do then is we'll pop that into that and for it cause obviously if there's issues with the other toilet we can pop it in here yes there we go i mean what we can do is we can have a look at getting it sorted today for you if that works well for yourself [usr] yes [sys] there is there is normally a fixed cost for it as long as it's just normal debris blockage there's no damage to drains or anything which is unlikely then it's a fixed being the weekend it's a little bit dearer it's 225 including va t but as i say that's everything we don't have call out fees no hourly rates even if it needs jetting equipment or cable machines or whatever that's all included in the cost or and you just pay at the end to do with the card's fine or [usr] not [sys] you can do [usr] problem [sys] cash but the engineer thoughts that once everything's done what we'll do is i'll just grab a couple couple more details from you and we'll see about getting it set up all set up what's the best contact number to give you a call to let we're on the way [usr] it's best to have a line landline which is the one i'm calling from which is [sys] this what [usr] [pii] [sys] yup [usr] [pii] [sys] ok doke put that one on to that perfect i just need that back into that and stop there we go i'm just gonna get this sent over that we know that it's gone over to the local team it's just confirming it for me there we go that's gone in for as soon as possible today for you it's gone over to the local team now do you want me to give you the booking reference and the local team's number shouldn't particularly need it but i know some people to have such things [usr] what what how long do you reckon it'll be [sys] i mean the aim is to do it within the next few hours [usr] right [sys] for you we're not talking midnight tonight or anything it's normally aimed to do it during the daytime hours we just officially the the problem with drains is some take a few minutes some take an hour it's hard [usr] i know [sys] to say exactly how long it will be but the aim is to try and get it done in the next few hours for you but certainly before the end of the day for it [usr] okey [sys] for [usr] dokey [sys] you [usr] as soon as you can [sys] but [usr] i would be very very grateful [sys] no as i say i've obviously put down obviously you've got the issues with being able to get up and down and what have you they should hopefully prioritize it and get it as soon as possible for you but it's all gone through to the team though i say they'll ring you the engineer will ring you 20 minutes half hour before they expect to be with you let that they're on their way that [usr] okey [sys] all [usr] dokey [sys] right [usr] ok thank you [sys] no problem you're welcome cheers thank [usr] cheers [sys] you [usr] bye bye [sys] bye bye bye bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] ok [sys] we record calls for quality and training purposes good morning you're through to go dino how can i help today [usr] hi my toilet is is is blocked and when i when i flush it it fills right to the top and only very very gradually drains away and on top of that my bath starts to fill up and it's got dirty water in it every time i flush the toilet fills up drains slowly away and the bath water dirty bath water rises about i don't know half an inch and i've i've tried everything i've tried plunging the the plug out of the bath reaching down the the bowl of the toilet i've i've used a drain cleaner or a drain whatever plug and blocker and nothing's happening and it's just getting worse and worse by the day this has been going on for 22 or three days i was hoping you [sys] ifi [usr] come in [sys] guess get some of that correct i'll look at it for you first of all do you have a policy with british gas at all [usr] i don't think i do no no [sys] ok i'll i'll double check for you just to make sure it's a different system we use if you if you if you do that i'll quickly check that for you can i take your postcode please [usr] yes it's [pii] [sys] and the first line of your address please [usr] [pii] [sys] great thank you for that let's have a look for you ok it seems there is a policy in place [usr] no [sys] at the moment [usr] no [sys] i'll quickly [usr] i'm not i didn't think [sys] i'll quickly create a record for [usr] ok [sys] someone to go out for you be it loads up as i mentioned it's number 13 [usr] that's [sys] is [usr] it [sys] the property a domestic or commercial property [usr] it's domestic it's [sys] must [usr] t [sys] be perfect [usr] it's a teller house [sys] and just take your name please [usr] yes it's [pii] and that's [pii] [sys] there for you and just to confirm would you be on site at the same time as when the engineer arrives [usr] yes i'll i'll be here [sys] perfect just got there for you and can i take the best number to ring on please [usr] this one that i'm calling you on have you got it or do you do you need it [sys] i can't see right [usr] all right it's [pii] [pii] [sys] great thank you for asking i confirm for you look at these details i'll confirm now for you on [usr] ok [sys] our system [usr] great fantastic [sys] it loads on ok i mentioned you get the toilets blocked and filled filled right to the top [usr] well [sys] got [usr] it's filling up to the top and gradually draining [sys] that's it [usr] away and and at the same time the the bath bath starts starts to fill up with dirty water [sys] on there for you and is this affecting anywhere else or is it just the toilet and the bath it's affecting is the bathroom [usr] it it [sys] sink being [usr] it [sys] affected [usr] it is it the the the the sink in the bathroom is it drain it drains away but it's it's slower than it usually is but that's about it and and there's a a further toilet upstairs in the loft and that flushes away completely but when that does the the bath also fills up a little bit there there's a blockage deep in there somewhere but downstairs downstairs is fine it's it it seems to be the the toilet and the bathroom on the the first floor [sys] ok let's get on there for you i was gonna see what we can do to get someone out for you if the payment it loads [usr] ok [sys] up the direct [usr] nice stuff parking's easy there's no parking restrictions on a on a weekend [sys] perfect ok in terms of getting something unfortunate would it be today [usr] won't be ok [sys] no unfortunately won't be today i can get i can still get the local office to give you a phone call today to arrange for someone to come out i said we won't be they won't be they might be able to get some out today but it may be at some point throughout the week but they will arrange a time and date for you [usr] would [sys] what [usr] it be tomorrow at least [sys] i i i was gonna say he's down to local offices what [usr] right [sys] i do i raise this job to the local office [usr] ok [sys] in the area and then from there they will then give you a phone call to arrange the time [usr] ok [sys] and date for the engineer to [usr] all [sys] come out [usr] right [sys] to do this for [usr] ok [sys] you arrange arrange for them to get in touch today for you [usr] all [sys] and [usr] right [sys] i said they'll they'll arrange that time and date for you i've just got to advise about crossings if [usr] yes [sys] they were they [usr] iiii [sys] are able to talk today [usr] i i'd love to know [sys] that's what we do [usr] go [sys] in our five [usr] ahead [sys] it it they are if they are able to go up today the prices do start at £237 including [usr] 237 [sys] va ts [usr] that's [sys] that's [usr] that's [sys] correct [usr] the that that wasn't on your on your website but there you go [sys] the car quite today is tomorrow if they do come through the week the prices do start at 100 and £80 including va t [usr] all right [sys] is that [usr] in [sys] what [usr] that [sys] i [usr] in that in that case all right 230 sevens for coming out today right ok and 180 is for during the week ok yep yep yep certainly [sys] ok [usr] fine [sys] i mentioned prices do start those those those figures mentioned there when the engineer arrives they will give you an obligation quote as to as when they assess the full extent of the work he's doing they'll give you a quotation for the work and then from there they'll advise that for you if [usr] ok [sys] you do agree to the work and the pricing price payment will be on completion that can be by card or by cash but [usr] ok [sys] i'll be raised the local office to give you a phone call just [usr] ok [sys] to just check as well is there any vulnerabilities that need to let the engineer know about at all [usr] no no no [sys] no [usr] no what do you mean people no no no everything's fine no [sys] no perfect that's pretty fine but it's i'll send to give your phone call today to [usr] great [sys] arrange [usr] stuff [sys] that [usr] all right [sys] that [usr] well [sys] that that visit for [usr] good [sys] you [usr] ok well thank you thank you very much and i'll look [sys] ok [usr] forward to the call great bye [sys] great [usr] thank [sys] fine thanks for your time today [usr] bye bye bye bye [sys] 25 | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon through to speaking to how can i help [usr] hello we've got a problem with a backing up drain please which i'd sorting out [sys] ok residential property [usr] it's a social club [sys] the commercial and do you have any contracts with either british gas or dino or would you be paying for it as a one off [usr] no we'll be paying for it as a one off [sys] ok and what's the post code of the property please [usr] it's [pii] [pii] [sys] yep [pii] right if you hold the line for me i'll get you directly through to the office that cover that neck of the woods they'll [usr] smashing [sys] go over the cost and availability go [usr] lovely [sys] from there [usr] that's great thank you [sys] you won't be a problem and our 28 is [usr] but it just the regionals [sys] good afternoon how can i help [usr] hello we've having got aaa backing up drain that we'd sorting out [sys] yes [usr] please [sys] no worries what was your post code [usr] [pii] [pii] [sys] [pii] lovely and what was the first one of your address [usr] it's [pii] [pii] [sys] was that what what social [pii] sorry [usr] [pii] [sys] [pii] [usr] no [sys] social [pii] no worries and that was for a back filling toilet or drain sorry [usr] yes toilet i think it's the drainin outside that's the issue [sys] no worries bag filling toilet possible external issue no worries ok and what was the best name and number for site [usr] it's probably me we're not open during the day but if i've got to come and let somebody in it'll probably be me it's [sys] ok [usr] [pii] [pii] [sys] [pii] [usr] and this number which is [pii] [pii] [pii] [sys] 0908 [usr] and i'm the club secretary [sys] and you're the club's secretary no worries and are you aware of our pricing at all [usr] well only when i've looked on the website but i'm wondering if because it is a commercial premises if it will be more [sys] it does that does raise the price and for us to attend to clear a commercial blockage it's 100 and £75 for the first hour £60 every half an hour after plus va t [usr] right [sys] yep [usr] that's fine [sys] lovely and it is payment on completion you can pay by cash card or check [usr] we'll do that [sys] no worries did you have an email i take at all [usr] sure it's use my personal one because the club one's not monitored all the time it's [pii] [pii] [pii] [sys] lovely [pii] no worries and what time were you open from [usr] we're open from five but i'd rather somebody came during the day when we're not open to do it for obvious [sys] no [usr] reasons [sys] that's fine need your day no worries and you were the best person to contact to let someone in no worries and is there any parking issues at all or is parking all ok [usr] no no [sys] lovely [usr] parking's fine [sys] any covid cases or symptoms on site [usr] no [sys] no no worries and are there any [usr] no [sys] vulnerabilities [usr] no [sys] on site no [usr] no no it's [sys] no worries i do believe that is all i need when were you wanting someone out sorry [usr] well fairly quickly if we can wednesday's looking good to us [sys] wednesday no i can send someone out to you wednesday [usr] right and have you got a rough idea of time [sys] i don't but men it will give you 20 to 30 minutes prior to his arrival he'll give you a call and he [usr] right [sys] should let how far away he is from yourselves [usr] right that's fine because ii i only live 10 minutes away i can be there when he after he after he rings brilliant [sys] ok no worries thank you very much [usr] thanks a lot [sys] thanks [usr] bye bye [sys] bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively [usr] ok [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] no [sys] good morning you're through to speaking how can i help [usr] hi i'm the warden for the arm tails in [pii] [pii] and one of the residents has got a blocked toilet with sequel matter [sys] ok er is it for a commercial or residential property [usr] it's residential [sys] you lived there [usr] er it's [pii] ok [sys] is it your property sorry did you say [usr] it it's owned by a charity that i work for their arms houses across a couple of sites on [pii] [sys] no worries what's the post code [usr] it's [pii] [sys] did you say [pii] [usr] [pii] [sys] [pii] [usr] that's right yes [sys] [pii] [usr] [pii] [pii] what's r i don't know [sys] [pii] [usr] that's it [sys] thank you what's the the name of the charity [usr] it's parochial charity [sys] and the first line of the address [usr] of the charity [sys] of the property where we're attending [usr] the property ok it's [pii] [pii] [sys] thank you [usr] and that's in [pii] [sys] just a quick one do [usr] pardon [sys] you have any cover with sorry [usr] sorry [sys] do you have any cover with british gas [usr] no there's no gas on the property [sys] that's fine and can you confirm your name for me please [usr] it's [pii] [pii] he h [sys] thanks [usr] er [pii] [sys] thank you and a contact number please [usr] it's the number that i'm ringing on which [sys] i've got it thank you [usr] you've got that have you ok [sys] and what's the booking for a blockage [usr] the toilet is blocked in the bathroom with sequel matter and he's tried to clear it but can't [sys] ok and do they have a toilet that they're able to use [usr] no [sys] and anyone in the property got any health issues [usr] no i don't think [sys] ok there's no call out charge they'll discuss with you on site and take payment on completion that [usr] because [sys] should [usr] it's a charity the residents don't pay can you send me the invoice and then i'll send it through to the charity to be paid [sys] you'd have to request that with the local office i'll pop you through to them just to inform them [usr] ok [sys] and [usr] and then they can have my email address and just send the invoice [sys] they'll [usr] through [sys] take some details down from you and they'll confirm if it will be today or not the appointment it most [usr] ok [sys] likely will be today [usr] ok thank [sys] i'll [usr] you [sys] just i'll pop you through bear with me [usr] thank you very much [sys] no worries east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press good morning [pii] [usr] hi i've just spoken to somebody [sys] what [usr] about [sys] no [usr] someone coming out to [sys] alright [usr] clear [sys] mate [usr] a blocked [sys] cheers [usr] drain [sys] cheers buddy [usr] but they said [sys] star [usr] i needed [sys] star mate [usr] to speak to you because the property is owned by a charity the invoice would need to come through to me and then the charity pays it because the residents they don't pay for maintenance issues it's paid by the charity that owns the properties [sys] ok have you used us before [usr] no don't think [sys] ok it would have to be a payment on completion via card how [usr] but [sys] are you [usr] the the residents don't pay for the the things that are done the charity does [sys] i understand that then the charity would have to pay by card [usr] after it's been done and if an invoice is sent to me can that happen [sys] to the engineer on site [usr] right [sys] you'll get a receipt and then the invoice will be sent through from our accounts department [usr] that could be sent to me [sys] but [usr] could it and then i and then the charity will pay because i'll send an invoice through to them [sys] i [usr] is that [sys] i understand that but we won't have the grace i'm afraid you would have to do payment on completion via card [usr] somebody would have to be here when it's when the work's completed to [sys] yes [usr] pay for it and then and then if i if i paid for it when the work is completed you'd give me an invoice that i can put that through to the charity and they'll pay me back [sys] absolutely [usr] is that possible [sys] yes yes absolutely [usr] ok [sys] much [usr] what's when will [sys] but [usr] it be done because i'm i'm i have [sys] what's [usr] to come [sys] the [usr] back [sys] postcode [usr] i don't [sys] please [usr] live in the in [sys] what's the postcode please [usr] it's [pii] [pii] [sys] not a problem i have your appointment it would be for the first hour 100 and £30 plus va t [usr] ok [sys] and then for each additional 30 minutes thereafter it's £50 plus [usr] ok [sys] v 80 [usr] ok that's fine [sys] perfect right let's have a look owners as well right can i take an email address from yourself please [usr] yep it's all in lower case it's [pii] [sys] yep [usr] [pii] that's [pii] er [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok no problem me here perfect you are looking at this afternoon if if that's ok with yourself [usr] that's fine have you got any sort of rough time [sys] it'll be any time between one and six but the engineer will give you a call when he's on his way [usr] ok that's fine [sys] perfect we'll see you then [usr] thank you very much thanks [sys] thank you take care bye bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod your local drains and plumbing experts for drainage inquiries press one plumbing inquiries press two and for finance press your call is very important to us please wait for the next available agent [pii] [pii] speaking [usr] hi i don't know whether you can help at all are you able to check if someone from your company has been out to us a few weeks ago i know that's a weird question but i was on annual leave you see and our dentist seems to think that someone's been out [sys] no problem what's the post code [usr] it's [pii] [sys] [pii] [pii] we've got nothing on the system [usr] no [sys] here [usr] how strange can we arrange something we've getting bad smells in a couple of our it's a dentist surgery but we're getting some bad smells in some of our surgeries and i think one of the toilets is blocked as well [sys] ok the standard call out charge for the first hour for the attempt to unblock the drain is £233 and then it's £94 for any additional half an hour after but if there is an issue and the engineer can't unlock it there and then say you need some specialist equipment for example then he'll provide you with a quote for further work [usr] see someone [sys] and then [usr] seems to think someone's been out and said that they're blocked with leaves but then nothing's ever [sys] right [usr] happened since and he said to me it was [pii] and don't know because i [sys] we [usr] here [sys] we've got i've got [usr] no [sys] nothing on the system for l 12 6 qt [usr] that's fine because it it needs sorted anyway [sys] okey dokey would you to book that in now okey dokey i'll just take some details [usr] sure [sys] down first obviously the post code l 12 6 qt have you got the address [usr] it's bay cliff dental surgery [pii] [sys] [pii] [usr] [pii] dental [sys] ok [usr] surgery [sys] and is the [usr] it's [pii] [sys] some surgery 73 was that okey dokey and have you got an email address i can take [usr] it's [sys] down [usr] [pii] [pii] [sys] i think with dental surgery okey dokey and what's the best contact number for [usr] [pii] [sys] the site [pii] was that [usr] [pii] [sys] sorry [pii] okey dokey and have you got a site contact name i can take down [usr] it's mine [pii] [sys] did he okey dokey and you just think the issue is you might potentially have a block drain and bad smells okey dokey i'm just gonna pop you on hold one sec and just check our availability to see if we can send someone out to you today ok [usr] hiya [sys] hello we can send an engineer out this today it be this afternoon [usr] ok that's great thanks very much [sys] ok [usr] thanks [sys] doke no problem sorry just as as a as a company policy it requires prepayment [usr] ok [sys] just for commercial premises i just wonder if we could take that over the [usr] sure [sys] phone now okey dokey it's as i say it's 233 for the first out of the attempt to one block [usr] that's fine and the card number [sys] yes [usr] [pii] [sys] please [usr] 6114 [pii] [pii] [sys] okey dokey and the expiry [usr] [pii] [sys] and then the cv [usr] [pii] [sys] v [pii] brilliant that's all gone through perfectly and i'll get that receipt sent over to your email and get the job booked in for you for this [usr] ok [sys] afternoon [usr] that's brilliant thanks very much for your help thanks [sys] great thank [usr] bye [sys] you very much take care bye now | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 [usr] love [sys] 7 [usr] any [sys] 365 [usr] dogs [sys] days a year i can help out [usr] good morning is that down the road [sys] it is how can i help [usr] that's better you went off for there i'm just i speaking on behalf of me auntie's house just had british gas out to repair the boiler and she thinks the soil stacks backed up stuck some blockage on the on the on the pipes and the soil stack i'm i'm i'm sorry i'm not a i'm not i'm not that kind i have no clue what she's on about but she said [sys] ok [usr] obviously that [pii] may be able to help i don't know can you help please [sys] no problem did you say she's a british gas customer [usr] yes she is yes british cattle [sys] she's got [usr] you want [sys] a policy [usr] her account number [sys] for a no no just let me ask has she got a she got a plumbing and drain policy [usr] no she doesn't she just has a she just has a a boiler policy i've just re re established there she's she's not she's not she doesn't have the the plumbing cover or anything that as far as i know she just has the standard home cover that's all that's all [sys] no [usr] as far [sys] problem [usr] as i know [sys] that's [usr] just [sys] fine [usr] for the [sys] just to give you a price for the unblocked then we charge 100 and 80 for an unblocked there's no call out fee [usr] huh [sys] and 100 and 80 includes va t is that ok [usr] that's fine just [sys] perfect [usr] wondering how quick anyone can get out and do it or have [sys] i'll [usr] look and see [sys] i'll [usr] what's going [sys] check [usr] on [sys] for you now what's the postcode [usr] [pii] [sys] huh [usr] four quebec papa four quebec papa [sys] thank you and [usr] it's [sys] the first [usr] and [sys] line [usr] it's number and it's [pii] [sys] thank you and may i take your name please [usr] my name is [pii] [sys] and contact number [usr] this one i'm on [pii] [pii] [sys] thank you [usr] how do you care if soil start because it goes in the ground doesn't it you go from a [sys] i'm [usr] i did know [sys] not too sure but we get a lot it must be common fix [usr] it's just can i can i advise her can she she's 90 year old this lady and she's deaf as opposed she doesn't she you can't just gain access to the house i'll just leave the house door open if the house if someone goes the house is locked contact me and i'll give you the key code to get in the garage doors open because obviously what they've done is the condensation pump that the the end gas engineers released that it's going into a pocket the condensed pipe pipe and that apparently the the there's another pipe that leads from the kitchen through the wall in the cupboard under the stairs which is from a washing machine which has just been recently installed i don't know whether there's a blockage on that or not or what i don't know i just need something to unblock it that's all i need please that's all i need [sys] yes [usr] your help as soon as i can get it done [sys] no problem is she unable to use the toilet since or showers [usr] no [sys] no [usr] no [sys] ok [usr] no no [sys] they're [usr] they're [sys] all good [usr] all accessible as far [sys] that's [usr] as i know [sys] fine i just have to check [usr] they're [sys] availability wise i don't have any availability today during normal hours we've got out of hours available [usr] no it's [sys] but [usr] fine [sys] it's a bit more expensive [usr] no but you charge more on you no you got something tomorrow tomorrow [sys] tomorrow [usr] will [sys] we [usr] be [sys] can [usr] fine [sys] do tomorrow [usr] she's got a boy that's gonna be working that's [sys] the [usr] fine [sys] price [usr] that's fine [sys] for saturday is 225 [usr] i thought it would but that's fine just just i wanna fix i'm sick [sys] i tell [usr] of it [sys] you what then i'll book [usr] which is [sys] it in [usr] a [sys] after hours today [usr] to me [sys] because it's 2 to 5 after hours anyway rather than waiting for tomorrow to do that [usr] just do that just do no just do it just do it tomorrow just do it tomorrow on a normal day obviously if it starts doing [sys] ok [usr] it tonight and you need something and you haven't [sys] fair [usr] got [sys] enough [usr] a data that it's just on a saturday just book it for the saturday [sys] ok [usr] i'm not i'm not bothered about the prices one [sys] no [usr] it think [sys] problem [usr] that's [sys] no [usr] all [sys] problem [usr] that's [sys] right [usr] all [sys] i was booked in for you tomorrow morning between eight and one engineer will give you a call when they're on their way and [usr] can you ask him can you ask him to ring me [sys] no [usr] please [sys] worries [usr] that'd be fantastic [sys] and then it's just payment with the engineer by cash or card is that ok [usr] can you ring me and just take payment over the phone or do i need to be there with the card [sys] that's [usr] machine [sys] fine [usr] that's fine just have to ring me i've got a card i've got a card i'll let her know i might just go over in the morning and just sort it out right right i'll i'll just be i'll i'll make sure he's got full access [sys] perfect that'll be nice [usr] and then you can come in and out and all of that if they can just that'd be brilliant it's her name is mrs [pii] and [pii] and [pii] that's her name [sys] no problem sir [usr] i'm [sys] that's [usr] just [sys] booked in for you now [usr] just that you [sys] just have [usr] ok [sys] your phone available tomorrow they'll give you [usr] fantastic [sys] a call ok all right [usr] brilliant [sys] take care now [usr] thank you very much for all your help and assistance [sys] you too [usr] have a good [sys] you too [usr] take [sys] bye [usr] care [sys] bye [usr] thanks bye bye bye bye bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] [pii] [sys] we can get you to the right team if you need any help with a drainage problem press one [usr] bye [sys] if you require our plumbing services [usr] playing with me i don't know [sys] did that you can now book [usr] ok [sys] drainage services online in a few easy clicks visit [usr] for the [sys] dino [usr] dollar [sys] dot com for details [usr] sure [sys] alternatively please hold and your call will be transferred [usr] i'm [sys] to [usr] sure [sys] a customer [usr] i [sys] service advisor [usr] probably on a river [sys] we record calls for quality and training purposes [usr] i i call i can see ok [sys] hello you're through to at how can i help [usr] you're right we've got a block green at one of the properties we manage i wonder if you could go out and visit [sys] we could do that for you no problems [usr] it's [pii] [pii] [sys] [pii] [usr] well it's just outside [sys] right [usr] the city or something [sys] let me just what's the the post code of the site [usr] postcode is [pii] [sys] [pii] have you attended the site before [usr] have you no [sys] no we haven't ok [pii] [pii] is that [usr] that's [sys] right [usr] the one correct [sys] ok and i don't know if the post code is right [usr] [pii] [sys] cos cos no [pii] [usr] [pii] [sys] right let me just cos it's nothing is showing up [usr] it's [sys] on that [usr] er [pii] [sys] let me just see [usr] and the property it is called [sys] right [usr] the newcastle ok [sys] i'm just gonna check if you've got available engineers in the area [usr] -huh [sys] right [pii] right ok we should be fine i'll go ahead and book is this go right is this side is it the same as the billing address [usr] no [sys] no [usr] the billing [sys] ok [usr] address would be [pii] [sys] ok and how are how are you guys going to pay is it gonna go normally we take payment on completion of the job are [usr] can't [sys] you guys able [usr] say [sys] to do that a card payment [usr] card payment we can do a card payment [sys] on site [usr] or on site [sys] right ok that's fine i'm just trying with the password that you're giving me i'm trying to locate what what flight is it [usr] it's [pii] or it's being the issue experiencing the issue [sys] [pii] ok the new castle the [pii] [usr] she was very [sys] is it ok ok what's the name of the company [usr] the comfort latins [sys] i'm sorry [usr] comfort latins [sys] a comfort letting right [usr] i feel you've been up somewhere for us before [sys] comfort lettings [usr] letting agents [sys] i'm just let me try and search on the agent's name see if we've got we you have we [usr] what you do [sys] booked [usr] before [sys] a job with you but er but on a on a different er different address it was not [usr] different [sys] on [usr] address [sys] a ok right ok that's fine no problems and what's the i just wanna ask you what's the postcode of the billing address [usr] [pii] [sys] i would you go right and who's who's gonna be contact who who can who's going to be there on site that we can [usr] i'll be there on site if you want to contact [sys] and what's [usr] me [sys] your [usr] through [sys] name [usr] this number [pii] [sys] [pii] ok the number i've got here is [pii] [usr] that's correct [sys] ok [usr] convenient [sys] right can you just give me a brief description of what the problem is [usr] a few of the toilets are backing up and not and just rising pretty high and [sys] ok [usr] they said there's a strong smell of sewage inside the property i think they've got an internal man inside there [sys] ok the smell of the sewage is that in the toilet or [usr] in the communal [sys] well [usr] area she says i believe [sys] ok [usr] but it's er a block of six flats [sys] right ok right that's fine [usr] what's the time [sys] ok [usr] frame of the visit [sys] now ok now what i'm gonna do is i'm gonna send this job over to your local office and they'll contact you and let when they're gonna be coming [usr] all [sys] ok [usr] right will will it be today or or what [sys] i don't know what the is but they'll let i i'll send this over to them they'll be in contact and let [usr] right [sys] ok that job has been booked 11 last question is is anyone vulnerable on site that we need to be aware of [usr] no [sys] no all right ok that's fine i've got your contact number the engineer will call you from the mobile number and he'll let alright [usr] alright then thank [sys] all right [usr] you [sys] well i'll be it and take care now bye bye [usr] is a reference [sys] right [usr] number or anything or [sys] you will get a text message to confirm the appointment and that'll have the reference number on there as well [usr] all right then lovely stuff thank you [sys] all right take care now bye bye [usr] cheers thanks | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name is how can i help you today [usr] hello ii i need a plumber to come and have a look at one of our bathroom taps [sys] ok no problem can i ask is this a domestic or a commercial property [usr] domestic [sys] and do you have british gas home care cover for plumbing and drains at all [usr] no no no [sys] no have you used our service before [usr] yes to install a shower [sys] ok what i will need to do is pop the details on the system i'll get a plumber to attend he will have a look at the issue for you and [usr] cool [sys] then provide a quote for the work [usr] do [sys] is [usr] you [sys] that [usr] know roughly [sys] ok [usr] how long that will be cos it it's the tap is leaking and it's just dripping water and we've turned our isolation valve and that has done nothing [sys] nothing [usr] and the tap will will not stop running water [sys] right that's fine i can definitely try and get somebody out as quick as i can for you [usr] brilliant [sys] could i have your post code first line of your address and your name please [usr] it's [pii] [pii] [sys] [pii] sorry [usr] [pii] i don't [sys] thank [usr] know all the words [sys] you [pii] [usr] and the first line of the address is [pii] er and [pii] is my name [pii] [sys] [pii] [usr] [pii] [sys] [pii] was that [pii] or e [usr] [pii] sorry [sys] [pii] [usr] it's [pii] [sys] thank you sorry it's a poor line i do apologize right november [usr] i [sys] [pii] [usr] know i i [sys] i'm just gonna pop some details on the system first thing i'm going to [usr] cool [sys] do is check that we do have a local office in that area at the moment [usr] cool [sys] which we do that's fine ok i'm just gonna pop your details on to the system now we can once i get to the end of the putting in all the details on the system this will generate the availability we can get somebody out as quick as [usr] ok [sys] we can for you [usr] cool [sys] and that's number [pii] [usr] -huh [sys] i apologize it's taking a bit of time to wake up this morning i think [usr] that's [sys] right and [usr] enough [sys] that's mister [pii] right will you be there when the plumber attends [usr] hopefully if they can come out today i do have an interview at midday but if he can come out before [sys] ok [usr] or afterwards i'll be here but [sys] can [usr] if [sys] i have [usr] not my partner [sys] your best [usr] will be [sys] contact [usr] here [sys] number please [usr] it's [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] thank you that's the first part of i'm just going to put a description now for the plumber he knows what he's dealing with and then we can i can generate the availability we've got bathroom tap want turn off [usr] it's it's [sys] customer [usr] a constant dribble [sys] a customer [usr] it's not even a drip [sys] has [usr] it's a dribble [sys] fried turn off isolation but this not worked [usr] no it doesn't matter which way you turn it tap still goes i don't know if it well we've bought new taps anyway cos we were gonna get new taps and then we because the tap was dripping we're well we'll get new taps we'll see but then turning the isolation valve doesn't work [sys] it [usr] either [sys] could [usr] we think [sys] be [usr] it might do that [sys] that's [usr] instead [sys] not good right let's it's all leaking and not dripping i'd say it's a and are you able to contain the leak at all right ok [usr] it's in the sink [sys] and is there anybody [usr] it's not [sys] at [usr] too [sys] the [usr] bad [sys] property clusters vulnerable that could be affected by this issue no thank you [usr] nope [sys] i'm just getting the availability up now for you just taking a moment to load i do apologize come on wakey wakey [usr] that's all right it's only half eight [sys] ok i can get somebody out today it is an all day appointment that's any time from now up until six but the engineer will ring you when he's on his way now you said you had an interview [usr] cool [sys] i [usr] yes i've got an interview at 12 that's usually when my partner walks [sys] right [usr] the dog [sys] what i can do is [usr] that's [sys] i can [usr] the [sys] ask [usr] only [sys] the engineer [usr] time [sys] not [usr] that we're gonna [sys] to [usr] be [sys] attend [usr] out of the [sys] between [usr] house [sys] that time if you would please do nuts [usr] between 12 [sys] send [usr] and one i'd probably say [sys] between 12 pm and one pm customer has [usr] brilliant [sys] right ok i'll pop that on there then that way he knows [usr] brilliant [sys] not to attend between then he will ring you when he's on his way as well ok and as soon as i confirm this booking you will receive a text [usr] brilliant [sys] message this will contain your booking confirmation it will also [usr] what [sys] contain a booking reference number just in case you need to contact us for any reason and that's all booked in for you [usr] cool [sys] no i'm afraid [usr] brilliant [sys] no [usr] i [sys] i'm [usr] thanks [sys] afraid [usr] ever [sys] i don't [usr] much i don't [sys] it [usr] suppose you have how [sys] the plumber [usr] it will cost [sys] will provide [usr] it will be [sys] a quote when he attends and obviously if you're happy with the quote he'll do the work there and then or it's entirely up to you there is no call out charge he'll come [usr] brilliant [sys] out he'll take a look at it then he'll provide a quote and it's your choice on whether [usr] fine [sys] you wish to continue or not no problem thank you much for your call i hope [usr] fair [sys] you do get [usr] well [sys] sorted [usr] thanks ever [sys] and have a [usr] for [sys] lovely [usr] your help [sys] day [usr] i appreciate it [sys] take care now bye [usr] thanks [sys] bye [usr] thanks you too you too bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you re did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name is [pii] how can i help you today [usr] hi [pii] my name is [pii] my we've already had a guy from dior out to look at a drainage problem and he very helpfully suggested we maybe needed to get scottish water to double check it wasn't their problem which we have done and it isn't and mentioned that we would need a camera survey [sys] right [usr] i have booked a drain survey online but i wanted to check two things one that the 19th is definitely the earliest we can get because it's there's quite a lot of water now and whether it will be directly for the camera survey having already had the guy out i i didn't know my husband booked the first visit there was no way of linking in that you knew that we'd already had somebody out [sys] my advice would be to speak to the local office that will be carrying out the cctv [usr] ok [sys] we don't book cctv s the local office do it would have got [usr] ok [sys] sent through to them if there is anything earlier available they'll know about it [usr] how do i find [sys] i can [usr] that out [sys] get [usr] because [sys] that [usr] i didn't [sys] for [usr] get [sys] you [usr] anything [sys] i can get that for [usr] yes [sys] you could [usr] that'd [sys] i have [usr] be great [sys] your postcode please [usr] yes it's eh [pii] [pii] [pii] [sys] thank you and the first line of your address and your name please [usr] it's [pii] [pii] [sys] right the contact number that you need is [pii] [pii] [pii] [usr] yep great ok that's [sys] no [usr] super [sys] problem [usr] thank you [sys] thank [usr] i will give [sys] you [usr] them a [sys] much for your call take care now bye bye [usr] you bye hello | 8Sale
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[sys] welcome to [usr] i [sys] dino east midlands please note all calls are recorded [usr] 44 [sys] for quality and training purposes in order to help us direct your call please listen carefully to the following options [usr] thanks [sys] if you have a drainage [usr] perfect [sys] issue including blockages cctv surveys drain [usr] no [sys] repairs or [usr] what [sys] tankers [usr] did you say no [sys] please [usr] that's [sys] press one if you have a plumbing [usr] press [sys] issue please [usr] one [sys] press two if you would to discuss an | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] you're speaking to [pii] how can i help you [usr] yes good morning i wonder if you could i appear to have a a blocked drain it's my father's house and he's elderly bless him 92 any chance of somebody coming out today please [sys] i have to take the details first to be honest with you and check the availability [usr] yes of course [sys] ok it's a domestic property i'm presuming [usr] it is yes [sys] ok d does your dad have a home care policy at all with british gas that covers plumbing and drain [usr] no he doesn't no [sys] ok that's fine i'll what i'll do then is i'll take some details from you and then i can check the availability [usr] ok [sys] if they are able to go up today you are looking at prices from £237 that's including va t [usr] how how much sorry [sys] from £237 on a sunday [usr] right ok what would you charge if it was not the weekend [sys] our midweek prices start from 180 [usr] ok all right then no i need it i need it done today i i'll accept the charge [sys] ok i'll take some details from you and then i can check the availability may i just take the postcode [usr] certainly it's [pii] [pii] [pii] [sys] ok i can check for that area and may i take the first line of the address [usr] it's [pii] [sys] ok i'll just find that is that [pii] [usr] yes it is [sys] ok and will you be the contact [usr] yes i will be thank you [sys] lovely may i take your name [usr] i'm [pii] [sys] and may i take your surname please [pii] [usr] certainly it's [pii] [sys] lovely and what's the best contact telephone number please [usr] the number that i've got here now which is [pii] [pii] [sys] lovely and do you have an email address at all [usr] i've just got the work one it's [pii] [pii] [pii] [sys] lovely ok is the blockage inside or outside the property [usr] it's it's the blockage i can see is in the drain outside in the garden [sys] ok and is the drain overflowing [usr] it's not overflowing as yet no [sys] ok is it affecting any facilities within the property [usr] no it doesn't seem to it's just that i just thought it's funny when i was i had the tap on and it was going down i could hear bubbles and i thought that's strange there is a blockage somewhere that's when i thought 00 let me just check outside and that's how i noticed [sys] okey doke right and i will pop down vulnerary votes with your dad being a grander age of 92 that's brilliant [usr] thank you [sys] ok it's just checking the availability for me it won't be a second [usr] ok [sys] ok unfortunately the earliest appointment that's showing for your area is tuesday morning [usr] no [sys] that's tuesday [usr] ok it's it's [sys] i've [usr] gotta [sys] got absolutely [usr] be su [sys] nothing [usr] anything sooner than that [sys] no that's the earliest one that i'm showing at the moment it's it's tuesday morning which is an am appointment between 8 a.m. and one [usr] ok i'll take the tuesday appointment then [sys] ok ok that's tuesday the 28th between 8 a.m. and 1 p.m. the engineer will give you a call when he is on his way out to you [usr] ok that's perfectly fine all right then [sys] ok you are looking at charges from 180 on a on a tuesday the sorry the engineer will give a definite quote before carrying out any work for you [usr] ok [sys] but it will be done there and then and you just need to settle with the engineer on site [usr] that's perfectly fine thank you very much indeed i will do ok [sys] ok [usr] then it's tuesday morning [sys] right [usr] ok thank you all [sys] you'll [usr] right [sys] rec you'll rec all right just to sorry i was just going to say you will receive a text from us confirming the job reference number and the local office number [usr] that's perfectly fine thank you very much indeed all right [sys] ok [usr] thank [sys] thank [usr] you [sys] you take [usr] bye [sys] care bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino my name's [pii] how can i help you today [usr] hi [pii] my name is [pii] we need an emergency drain clearance please [sys] ok and can i ask is this a domestic or a commercial property [usr] domestic [sys] do you have british gas home care cover for plumbing and drains at all [usr] no we haven't no [sys] no and have you used our service before [usr] yes this is an old problem [sys] right ok can i go through our prices with you before we start [usr] yes [sys] ok our prices start from 100 and £70 including va t [usr] right [sys] that's monday to friday 8 a.m. to 6 p.m. after six pm [usr] right [sys] it's from £212 does that class as out of hours payment [usr] i understand [sys] would need to be made on the day after works completion [usr] excellent [sys] via cash or card is that ok [usr] lovely ok [sys] ok [usr] that's ok [sys] could i have your post code the first line of your address and i've already got your name [usr] ok it's [pii] [pii] [pii] [sys] thank you [usr] and it's number [pii] [sys] thank you all right let's have a look see bear with me one moment [pii] [pii] right [usr] can you can [sys] i can [usr] you see our [sys] yes [usr] historical [sys] i've [usr] record [sys] i've got your details on our system and can you just confirm [usr] ok [sys] your best contact number please [usr] this [pii] [pii] [sys] thank you all right let's get this booked in for you you need an emergency drainage engineer [usr] please [sys] i'm assuming you have a blocked drain and is it overflowing [usr] we do [sys] at all not [usr] not [sys] quite yet [usr] quite [sys] but almost [usr] yet but i can't use we can't use the sink but if we do it will overflow into the into the dining room [sys] into the dining room right ok and that's from the sink from the [usr] it is yes [sys] kitchen sink ok and will that be waste water that would overflow [usr] yes [sys] ok [usr] it will be [sys] i'm just getting the availability up bear with me one moment [usr] thank you [sys] and is there anybody at the property clusters vulnerable that could be affected by this issue thank you [usr] no [sys] come on thank you for taking its time i do apologize ok i'm afraid i can't [usr] ok [sys] get anybody out until tomorrow [usr] you what [sys] i've got an all day appointment [usr] right ok [sys] for tomorrow [usr] tomorrow [sys] which is between 8 a.m. and 6 p.m. and then after that i've got nothing until friday no i'm afraid i've got nothing for today [usr] nothing today at all right ok just hang on [sys] for tomorrow ok [usr] ok [sys] i'll book that [usr] let's [sys] in now [usr] go for [sys] for [usr] tomorrow [sys] you [usr] then [sys] as soon as i confirm this booking you will receive a text message this will contain your booking confirmation it will also contain [usr] ok [sys] a booking reference number and the engineer will give you [usr] ok [sys] a ring tomorrow when he's on his way as well [usr] ok [sys] just to let he's on no [usr] ok [sys] i'm afraid it just [usr] any [sys] says [usr] idea [sys] all day [usr] of the time [sys] but if you [usr] the [sys] haven't heard [usr] or afternoon [sys] anything say by 12 o'clock tomorrow if you give us a ring with that reference number we can get your details up and we can try and get through to the engineer that it's [usr] right [sys] been assigned to and get an eta for you [usr] ok are we the only one booked [sys] i'm [usr] in for [sys] afraid [usr] tomorrow [sys] i [usr] obviously [sys] don't [usr] we're [sys] know [usr] not we're not [sys] it [usr] the only [sys] doesn't [usr] one booked in for [sys] tell [usr] tomorrow [sys] us how many people are booked in no we just get a list of what times [usr] doesn't [sys] what [usr] tell you that [sys] is available [usr] right [sys] and unfortunately it's only coming up with an all day appointment for both tomorrow and friday and nothing else [usr] ok [sys] i do apologize for that [usr] right ok we'll have to hope that [sys] if you [usr] ok tomorrow if not by 12 [sys] and then [usr] o'clock [sys] we can [usr] then ring [sys] contact [usr] you [sys] the engineer [usr] with the reference number [sys] that's [usr] you're gonna text [sys] right [usr] to me [sys] we can contact the engineer and get an a [usr] right [sys] t a offer for you [usr] ok [sys] no problem thank you much for your call take care now bye [usr] doke [sys] bye [usr] all right ok thanks very much thank you thank you bye bye bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] i'm gonna give this to [pii] cos he'll know what to tell him i've got getting [sys] the court [usr] they put [sys] calls [usr] me through [sys] for quality and training purposes [usr] out the white dogs [sys] hello you're through to how can i help [usr] it's right down the road do you cover [pii] area [sys] can i get the postcode [usr] [pii] [sys] [pii] [usr] this is [pii] [sys] she [pii] [usr] please [sys] we do [usr] ok can we have someone out please [sys] what seems to be the issue [usr] you wanna speak to tell him what the problem is hang on hello mate [sys] hello [usr] hello mate [sys] hello can you hear me [usr] can you hear me [sys] i can hear you [usr] we've got a we've got aaa drain blockage out on the the main [pii] there's a communal house four flats in it it it just needs jetting it happens on a regular basis [sys] ok [usr] we've we've also got an internal tap not much tap but a sink blockage it's not internal it's external if the brain is if the u brain is blocked that's a new jetting as well [sys] ok [usr] can you get somebody out today or are we gonna have to wait till next week [sys] what is the block drain affected and i know you said the sinks blocked what else [usr] it [sys] is affected [usr] it's it's it's [sys] from [usr] not affecting [sys] the draft [usr] it's affecting the whole four flats eventually they've just blocked i'm after managing to free to free the outside one but it still needs jetting because of a build up of grief you guys were here last year i know it affects everything the toilets er everything [sys] are you not able to use the toilets is that right [usr] if we do it's just gonna make it worse [sys] ok if you if you were to flush the toilet does that drain overflow [usr] it will do in the next couple of hours [sys] right ok yep we should be able to get someone out tonight if it if that's the issue is it a domestic property or commercial [usr] domestic [sys] right ok and can i get the first line of address [usr] the blockage is between [pii] if he knocks at [pii] i'll give you my number he can ring i'll put you on to the man who will be dealing with the finances in a minute who's ran away [sys] right ok that's fine i'll have to just quickly create an account would it be yourself paying for it or [usr] a it's a it's a residents association we'll be paying for it [sys] residents association [usr] if i put you on to the gentleman here he'll explain it all to you do you wanna do that there [sys] hi [usr] hm [sys] they said there's a an association that would pay for the visit [usr] it's it's the residents association we're we're an officially formed company and we'll probably have to foot the bill for it if you can you send us the bill out or what or do you want instant payment [sys] how it works is it's payment upon completion by cash or card [usr] something that what your your rights are [sys] just bear with me one second this association is how exactly does it work [usr] well you you come [sys] is [usr] out [sys] it [usr] you come out do the work give us a bill and we pay the money how about that 00 [sys] no no i'm just asking [usr] are you able to come out today [sys] that's why i'm just trying to confirm because if do you guys rent these properties out or [usr] no they're they're privately owned [sys] right ok but you just cover any issues for drains et [usr] we [sys] cetera [usr] we can do that but [sys] right [usr] it [sys] ok [usr] it it's something that can't can't be left cos a lot of the losing things can't be used at the moment it's affecting several properties and it needs to be done as soon as possible [sys] we will be able to get someone out tonight how it works is there's no call out fee the engineer comes takes a look at the work provides you with a quote if the quote is to just strictly unblock a drain you should be looking at around 250 [usr] is that plus plus [sys] if [usr] vat [sys] there's [usr] or [sys] any [usr] is that plus vat or what [sys] that's including including what [usr] ok well let's take it as it comes shall if if it's around that if you can just just give it a good rodding or jetting and clearing it that should do it for now we'll we'll take it from there ok [sys] i have to just quickly make the account can i get your first and last name [usr] first name's [pii] my surname is [pii] [sys] and would you be the best person to pop down as a contact [usr] well when the engineer comes on site he needs to see mister and missus [pii] at [pii] we'll be i'll be dealing with the money side of it [sys] number four did you say [usr] number number four is mister and missus [pii] if you contact them when the engineer gets here ok and they can show you exactly where the problem is ok [sys] can i get the contact number [usr] they [sys] mister missus [pii] contact number [usr] i'll hand you over to missus [pii] she knows the number i don't hello hello [sys] hi [usr] [pii] [pii] [pii] [sys] perfect and are there any vulnerabilities on site the engineer should be aware of [usr] are there any [sys] vulnerabilities [usr] no [sys] that's fine perfect i believe that's everything i've got i'll get that booked in for you now you'll get a text message soon just to confirm it's been booked in and then when the engineer is on the way he'll give yourself a ring just to give you [usr] ok [sys] a rough to you [usr] how long will it be [sys] it's popped down as an emergency he'll be coming out as soon as he can [usr] all right well what's that within an hour within [sys] it's it's any time from now until midnight you can arrive but be out as soon as you can [usr] right have you got any idea of how long it will be [sys] no it just depends on what other emergencies he's working and how long do they take [usr] ok all right thank you [sys] thank you take [usr] thank [sys] care [usr] you bye [sys] bye [usr] bye well now until midnight it's an emergency | 8Sale
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[sys] thank you for calling dino [pii] | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes if you're talking about [pii] how can i help you today [usr] hello i've got a blocked main drain it's leaking or when i left the house it was leaking from the drain hole the manhole cover [sys] ok no worries can i take your postcode please [usr] [pii] [pii] [sys] ok it's just loading up now it won't be a moment ok what i'm gonna do is i'm gonna transfer it to your local office now and they can have that booked in is that all right [usr] i'm i'm sorry i can't hear you [sys] i'm gonna [usr] i'm [sys] transfer [usr] at outside [sys] you to your local office they can get you booked in is that all right no [usr] that's [sys] worries [usr] fine [sys] have a nice day [usr] thank you [sys] please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a hello [pii] [usr] good morning i think i've got a blockage in my main drain because as i was leaving the house this morning water [sys] bye bye [usr] was leaking out of the manhole [sys] ok is [usr] cover [sys] it a drain that's shared with any of your neighbors at all [usr] i don't [sys] no [usr] think [sys] okey dokey [usr] no it's on my it's on my property in the front [sys] ok [usr] the front of the house [sys] what's your [usr] in the [sys] postcode [usr] front car [sys] please [usr] [pii] [sys] [pii] ok [usr] correct [sys] we don't do that area [usr] 25 [sys] i'm afraid i'll just get you the correct number [usr] right someone else said they'd transfer me to [sys] all right [usr] the right [sys] no where [usr] area [sys] is bn what where where where are [usr] sorry [sys] you in the world [usr] huh i'm in [sys] ok [usr] [pii] in between [pii] [sys] ok we we definitely don't [usr] on [sys] do that [usr] the [sys] area [usr] coast [sys] just bear with me okey dokey i am gonna put you through to the correct franchise ok hm all right thanks [usr] right hopefully thank you [sys] hello started from d drainage how can i help [usr] hello before i start do you cover [sys] i [usr] seafood [sys] believe [usr] down [sys] yes [usr] on the south coast in [pii] all right i i [sys] all [usr] asked [sys] right [usr] that because i've been put through to two others and gone through it gone through it all and they say we haven't we don't cover that area if you cover bn [sys] i [usr] 25 [sys] believe what was [usr] then [sys] the full postcode [usr] i'll continue and tell you my problem it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] perfect ok what was the the issue there [usr] right i've got a i noticed this morning that i've got a a leaking manhole cover in my front [sys] ok [usr] path [sys] that is fine [usr] i think it's a blockage [sys] at the moment unfortunately for that postcode the earliest we've got is anywhere from the monday i want unfortunately nothing for today at all [usr] right ok what are we today friday [sys] if [usr] and [sys] technically [usr] is there a call [sys] i would [usr] out [sys] there's [usr] charge [sys] a call out charge if we're able to fully unblock everything it's 180 that which includes the va t however if we if we go there to look at it and determine it might need some further works we wouldn't charge for that visit and obviously we produce a quote which is non is isn't it's non obligation quite rarely you don't have to take it it's just an option for you and just to see what the actual problem is [usr] right [sys] and that's how it usually usually goes [usr] ok yes then what [sys] i [usr] what [sys] wouldn't know [usr] hang [sys] an exact [usr] on i'm [sys] time [usr] yes [sys] but [usr] what [sys] we [usr] time monday [sys] we [usr] would [sys] we do [usr] it [sys] more [usr] be [sys] slots i don't think there's any anything for that am but there's nothing [usr] because i'm going [sys] for the am [usr] out in [sys] at [usr] the [sys] the moment [usr] morning [sys] but we can do either an all day which is from 8 to 6 or a pm which is from 1 to 6 that is perfectly fine let me take [usr] a pm [sys] some [usr] would be better [sys] details i can get that in for you that is go on there and what was the the first line of address there [usr] it's [pii] [sys] perfect [usr] [pii] [sys] ok and is you ever take a surname [usr] yes it's mrs [pii] er [sys] perfect and what would be the the best number to to get you back on if we needed to no i think [usr] my [sys] it's coming [usr] mobile [sys] through as the one [usr] is [sys] that [usr] it [sys] might [usr] it [sys] have might [usr] has [sys] have transferred [usr] the number come up for you it is all right it's it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] perfect [usr] [pii] [sys] ok and that was a leant manhole cover for monday afternoon [usr] and it's a manhole cover the front gate to [sys] perfect [usr] right halfway up the path [sys] perfect there we go that is all in there for you amazing thank you very much [usr] lovely thank you very [sys] thank [usr] much [sys] you bye bye [usr] all right see you monday bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] j [sys] did that you can now book drainage services online in a few easy clicks [usr] fuck [sys] visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] i think we should close up [sys] we record calls [usr] we have drain [sys] for quality [usr] people coming [sys] and training [usr] in [sys] purposes [usr] i need a coffee is that one you made no faster more [sys] gas [pii] speaking how can i help [usr] i've got a block drain [sys] ok [usr] which [sys] do you have a home care policy [usr] no i don't [sys] and is it at a property where you live [usr] that's where i work [sys] not a business ok how it would work then is i'll take the details from you we pass it over to the local office and get them to call you back with availability and price [usr] ok [sys] ok what's the postcode [usr] ll [pii] [sys] [pii] [usr] [pii] [sys] is the billing address same exact address and what's the first line of the address please [usr] it's a sweet shop [pii] [pii] [sys] just having a look now i have got it are you the contact we need to speak to alright sweet and what's your name please [usr] [pii] [sys] and what's your telephone number please [pii] [usr] it's [pii] [pii] [pii] [sys] is anybody vulnerable on site [usr] no [sys] no ok i've got [usr] does [sys] enough [usr] that make [sys] to [usr] a difference [sys] sorry no it's just we can our engineer know if there was anybody vulnerable there [usr] sorry [sys] no ok i'm gonna send it over to them now and get them to give [usr] ok [sys] you a call back and they'll go through the charges and the and the availability with you [usr] all right thank you [sys] you're welcome take care bye now [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] ohh 131 [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] this is [sys] we record calls for quality and training purposes [usr] in this case you won't hang up [sys] welcome to my name is [pii] how can i help [usr] hello i've got a bit of a problem in this that we had a wet room built if you'll just bear with me a bit [sys] ok [usr] and i the chat built it as blonde cuts a lot of things up [sys] right [usr] now er he said i didn't need building regulations and everything went wrong eventually i got them out and apparently i did need them but when i challenged him he said he was trying to save me money [sys] bye [usr] i never [sys] bye [usr] got a certificate and there's lots of things gone wrong [sys] right [usr] but what i need at the moment the building regulations say is the drainage inspected now the only way i can think of doing that is some firm who's got a camera to inspect it and that's why i was thinking of you [sys] ok they should be able to have a look at sorting that for you [usr] yes [sys] what i'll do is i if i can grab some details from you [usr] yes [sys] i'll [usr] yes [sys] i'll send them over to our local team just letting them know what it what it is what's [usr] one [sys] been going [usr] is [sys] on already [usr] the [sys] and [usr] the toilet and er was already there on [sys] bye [usr] wall but a diff slightly different position the sink was moved into there from outside the little porch [sys] right [usr] but they the main problem is where they put the shower cos it's a wet room they had to put another drain there [sys] right ok [usr] that [sys] ok no problem [usr] all right [sys] but what's your post code then and we'll get the details [usr] yes ok it's [pii] [pii] [sys] ok bear one moment let's put in some details into here and i'm guessing we've never been out to you before have we not [usr] not as [sys] no [usr] i know [sys] ok [usr] of [sys] no problem and what's the first line of your address [usr] [pii] [sys] that's absolutely fine fine it's all right [usr] you ordered roughly number then [sys] pardon sorry [usr] no rugby number you're in rugby are [sys] well [usr] you [sys] i'm in a national center it's come [usr] sorry [sys] through just because [usr] yes [sys] it some some of them redirect [usr] that [sys] over the local teams busy and such for it but i'll get [usr] right [sys] the details over to them though and we'll get there but it will be a local team that will be in contact with you though [usr] yes [sys] and get it all [usr] that's [sys] sorted [usr] right yes yes [sys] and if i could just take your name [usr] yes it's [pii] [sys] yep [usr] and it's missus [pii] [sys] okie doke no problem let's pop that all into that fantastic that's everything we need in that i just gonna put a quick note in they know what it is that we need [usr] yes [sys] one second ok right let me go i'll pop that into that i'm just gonna pop in to here right at survey right there we go that into there and what's the best number to [usr] ok [sys] give you a call on [usr] well you can either call me on this or my landline and you've got [sys] i have [usr] this number [sys] i've got [usr] you [sys] the [pii] [usr] no [sys] down for your mobile [usr] lovely and then i'll give you my landline [sys] what's the elephant name [usr] which is [pii] [pii] [sys] yep [usr] [pii] [pii] [sys] [pii] ok doke no problem we'll bob both of those on [usr] ok [sys] and then for them perfect it done now there we go that's all sorted and then what we'll do is we'll get this all sent over to the team [usr] yes [sys] we go no problem what will happen is this will go over to the local dino team and they'll give you a ring [usr] yes [sys] just to just to let that [usr] yes [sys] they've got all the details for it and what they'll do is they'll they'll arrange to come out we can bring a camera kit see exactly what's been been going on [usr] yes [sys] we can do a we can only do a a diagram as well just to you've got a copy of where the everything runs [usr] yes but if they all did [sys] one of the things they'll normally want is a diagram of how everything's set up for it we can do all [usr] right [sys] that side of things as well for you but it's something [usr] lovely [sys] something that comes up quite often it's not won't be it won't be a new one for the local [usr] it does [sys] team i've never heard of before for [usr] right [sys] it [usr] ok [sys] but we'll get them to give you a bell though that'll be as soon [usr] right [sys] as possible [usr] ok [sys] and we'll get [usr] ok [sys] it all sorted all right [usr] no [sys] no problem i'll speak to you [usr] ok [sys] soon cheers thank you [usr] ok [sys] you're welcome [usr] thank you very [sys] bye [usr] much [sys] bye [usr] thanks [sys] bye bye [usr] bye bye no | 8Sale
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[sys] good afternoon [pii] speaking [usr] good afternoon my name's [pii] from a company called bm food [sys] ok [usr] i'm trying to work out what happened we had an engineer supposed to be coming in this morning but nobody's turned up [sys] ok what's the postcode please [usr] [pii] [sys] [pii] ok was it for a plumber or for drains [usr] train [sys] and just you're not through to the correct [usr] right ok [sys] franchise then bs will be fitzsimmons and i've got a number for it it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] all right i'll [sys] ok [usr] try that [sys] thank [usr] thanks [sys] you [usr] thanks for your help cheers [sys] no problem bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to how can i help [usr] hey how you doing how you can help me i booked an appointment online i think yesterday day before for a call out tomorrow i've now gotta be abroad just by the jump on the plane i wonder if i could reschedule it for thursday [sys] sure can i just take the postcode of where you are please [usr] sure it's [pii] [sys] and the first line of the address please [usr] er it's [pii] [sys] and mr [pii] [usr] but it's [sys] all right and it's a thursday that would be best for you [usr] if that works sorry i got a flight tomorrow but if not we can kick it into next week or if not i'll rebook it for next week or something [sys] let me just have a look [usr] sorry i noticed late notice [sys] let's have a look thursday thursday thursday thursday am or pm or friday am or pm [usr] one second thursday morning would be great on thursday if that works [sys] no [usr] for [sys] problem [usr] you [sys] no problem all the details are the same with the job number and everything but if you do need to call us back just obviously give the postcode again and we can then find the details again put that for you now [usr] brilliant i appreciate that mate [sys] all right then no problem [usr] all right [sys] cheers [usr] great take [sys] see you bye [usr] care bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks [usr] you [sys] visit [usr] have to be [sys] dino dot [usr] don't [sys] com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at how may i help [usr] hi there this is [pii] speaking i have a completely backed up drain from the toilet and i was wondering if you have any emergency call out because it's really quite urgent because it's sipping onto the pathway and the road and stuff [sys] right ok is it the only toilet that you have in the house that's not working [usr] the problem is all of the toilets go into this one drainage we wouldn't be able to use any one of them [sys] right ok can i take the post code [usr] it's [pii] [sys] the first line of the address [usr] it's a [pii] [pii] we had you guys around a year ago i know exactly what the problem is it's just somebody needs to come with this with a tool where you can unblock the drainage pipe [sys] well they have a full set [usr] exactly [sys] of tools what's your name sorry [usr] it's [pii] [sys] can you spell your surname for me [usr] yes it's [pii] [pii] [sys] her phone number [usr] it's it's the one i'm calling you from [pii] [sys] and it's a private residence i take [usr] it's [sys] it private [usr] a home [sys] house [usr] yes [sys] and you don't have any british gas home care cover [usr] i don't [sys] ok anyone with any vulnerabilities at the address [usr] no [sys] i mean i can put it through as an emergency blocked only toilet but i can't guarantee anyone to be out today to you it's showing the next available is tomorrow [usr] yes can you put it out as an emergency because it would [sys] i can [usr] really [sys] do as i say i can't absolutely guarantee it though but i can do let's do that right it's all in place for you [pii] as [usr] fantastic [sys] i said it's an emergency for for today i can't absolutely guarantee it but hopefully somebody will be with you today [usr] ok [sys] the charge for coming out on a sunday though is £237 [usr] we have to [sys] on [usr] just [sys] a monday [usr] bear [sys] it would [usr] that [sys] be 1 80 [usr] but i don't think i think it would it makes sense cos it's sifting and i don't want it to sip on the road [sys] right [usr] and i can't really fix it because if if i fix it it'll just come out more [sys] it's blocked on your driveway as it's running on to the road [usr] it's it's not quite there yet but it has just it's it has run on to my pathway and i can just see if we use the toilet again and not using the toilet at all is probably difficult [sys] yes [usr] it will we will get there [sys] ok well as i say i put it down for the four hours hopefully somebody will be with you within four hours i just need to advise on prices again it was it was 237 but if they come after six o'clock it's classed as an evening appointment out of hours the charge for that is £286 [usr] but i think we need to bite the bullet here [sys] ok well i'm i'm as i say i just need to make you aware of those [usr] sure [sys] prices hopefully [usr] no [sys] they'll [usr] problem [sys] be there before six o'clock [usr] that [sys] but [usr] would be fantastic [sys] i can't guarantee you [usr] i [sys] that [usr] i understand i understand thanks [sys] great [usr] a lot ok perfect [sys] you're welcome thank [usr] thank [sys] you take [usr] you very much [sys] care bye [usr] bye bye [sys] bye | 8Sale
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[sys] hello thank you for calling diner rod [pii] london please note that calls may be recorded for monitoring and training purposes hello down the road [usr] and i just wanted to book a collab for a block train [sys] what's your postcode sir [usr] is [pii] [pii] [sys] sorry one second [usr] [pii] you [sys] ok [usr] guys have been here before [pii] [sys] all right ok all right no problem what's the problem you have on site [usr] it's just it's just at the back of the building it's just outside there's one drain where the water the the rainwater goes in and [sys] huh [usr] it's blocked and now the water's penetrating downstairs in the basement [sys] ok all right ok [usr] we need to we need to get the drain unblocked the longer the the yesterday was a lot of water it was a big rain yesterday [sys] ok all right no problem [usr] just sitting [sys] we can get [usr] in [sys] the [usr] the [sys] team [usr] basement [sys] anytime before six o'clock today will that be all right [usr] that's fine because the the job is on the outside if they come they can just go to the back of the building but i'll be here [sys] ok [usr] till four if you [sys] huh [usr] a note that that i'll be here till four if they come to reception because this is a park hotel if they come to reception i someone can take them at the back and show them which [sys] ok [usr] is the train [sys] all right block five times ok let me tell you the prices as well am i speaking to [pii] [usr] yes yes yes [pii] [sys] alright perfect ok hi for the first hour we charge £205 plus va t and for each hour thereafter it's gonna be 100 and 70 plus va t and we require payment on completion either by cash or card how would you to make the payment [usr] my [sys] this [usr] my [sys] time [usr] manager is going because i i've locked my credit card my manager is gonna make a payment if you send it send it to my manager and she'll make the payment [sys] ok can i get her contact number please [usr] the phone number or email [sys] phone number and her name please as well as the email if you have it [usr] ok bear with me for a moment let me just i don't know her number on the top of my head let me just [sys] no worries [usr] find it ok here we go [sys] [pii] [usr] it's [pii] [sys] [pii] er [usr] her contact number is [pii] [sys] sorry [pii] [usr] [pii] [pii] [pii] [pii] and her email is [pii] [sys] ok [pii] [usr] [pii] [sys] [pii] alright perfect ok sure no problem that's fine we'll get somebody there any time before six o'clock and we'll ask them to come to the reception [usr] to go to reception ask for [pii] if if i'm here till four if i'm not here just just ask them to show them where the block i i'll post [sys] no worries [usr] the message i'll leave the [sys] ok [usr] i'll leave it with the reception manager [sys] all [usr] if [sys] right [usr] i'm [sys] ok [usr] not [sys] perfect [usr] here they can take him in the back [sys] ok sure no problem and also we usually give a quote to the person who's making the payment will that be all right with you [usr] you can either call me or call [pii] [pii] [pii] [sys] let [usr] you [sys] you go [usr] know you can call me by all means you can give them my number to call me it's absolutely fine you just [sys] yep [usr] i only work till four i wouldn't be on site after four o'clock [sys] ok sure no problem that's fine ok all right then perfect [pii] [usr] fantastic thank [sys] all [usr] you very [sys] right [usr] much [sys] no [usr] cheers [sys] problem cheers bye [usr] bye [sys] bye [usr] bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to on time how can i help [usr] hello i'm calling from bb a architects we were looking to get our drains unblocked as they're beginning to smell [sys] sure can i take the postcode of where you are please [usr] the postcode yes [pii] [sys] yes yep and sorry the company name again please [usr] bb a architects [sys] thank you on [pii] [usr] yes that's correct [sys] thank you and i could i take your name please [usr] yes [pii] [sys] ok and the best phone number for you please [usr] that would be [pii] [sys] yep [usr] [pii] [pii] [sys] thank you and do you have an email address as well [usr] yes [pii] [pii] [pii] [pii] [pii] [pii] [pii] [sys] ok and just to check you don't have any business cover with british gas or dino [usr] sorry what was that [sys] you don't have the british gas business account or anything that [usr] no [sys] no and it's the toilet starts smelling is it [usr] it's the the drains i don't [sys] and as far as there's no one there with any vulnerabilities or anything that [usr] to to what in [sys] it's a weird question i know it's one of them things that we have to ask you know [usr] of course [sys] i speak to doctors on a hospital ward and they're well i've got a ward full of patients does that count it is just one of them things [usr] ok [sys] because obviously you say well i'm ok but [pii] and reception's got a dodgy knee it's [usr] no not [sys] it's [usr] as far [sys] a stupid [usr] as i know [sys] question we know that's all it is is is the is the right you can patch yourself off because you said not as far as i know ok [usr] yes [sys] well then there's nothing we can do about it all commercial work goes down as an emergency what will happen is that the local office will call you back just to make an appointment to come round and then discuss price and everything with you over the phone [usr] ok what [sys] all [usr] time [sys] right [usr] would you [sys] let's [usr] be able [sys] open them [usr] to [sys] dinner [usr] to [sys] well it pops [usr] about [sys] up on their screen immediately as an emergency and as it's a commercial they [usr] true [sys] know they have to call you back and [usr] ok [sys] confirm the appointment and everything all [usr] because [sys] right [usr] we have a a meeting this this a this morning [sys] right [usr] it [sys] quite [usr] have to [sys] urgent [usr] be [sys] then [usr] this afternoon if possible [sys] no problem just talk to the guys when they call up and [usr] ok [sys] then they [usr] and i can [sys] can [usr] let [sys] sort [usr] them know [sys] out [usr] that [sys] what's best for you then [usr] ok [sys] all right then [usr] ok thank [sys] thanks [usr] you very [sys] a lot [usr] much [sys] bye bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes evening diner [pii] speaking how can i help you [usr] hello my name's [pii] i booked online to get a visit because we have a a blocked external drain and i put down for tuesday tomorrow but i've i've sudden twig we're out tomorrow afternoon i've not heard yet if you can come or when you might come but i thought i'd better ring just in case shall i give you the [sys] right [usr] number [sys] right can i get the postcode please instead [usr] post postcode [pii] [sys] yep [usr] [pii] [sys] [pii] [usr] [pii] [sys] and the first line of address please [usr] [pii] [sys] perfect and your name again and the best contact number [usr] [pii] and the reference was dy wo 3738593 [sys] and your own number please [usr] sorry the what number [sys] your number the best contact number [usr] [pii] [sys] perfect that and it's for an eight till six slot tomorrow [usr] sorry it's booked at what [sys] it's between eight and six there's an all day slot [usr] yes but we're now we're out tomorrow afternoon i need to change it unless you can come in the morning i need to change it to wednesday [sys] right let me just check that now i'll reschedule it for you now is it an [usr] you [sys] external drain appears to have a blockage [usr] yes [sys] right and is it overflowing [usr] not quite but it's not far off apparently [sys] ok and can you use your toilet [usr] at the moment the the last time this happened it did back up into the downstairs loo [sys] ok and is anyone at the pharmacy have any vulnerabilities or medical conditions [usr] no [sys] no right let me check the availability for wednesday in fact there's three slots on wednesday available there's an am slot between eight and one there's a pm slot between one and six [usr] 8 a.m. [sys] or [usr] is fine [sys] eight am right i can reschedule that for you now ma'am [usr] that's [sys] what will happen is that the engineer will give you a call when he's on his way [usr] ok [sys] for [usr] great [sys] payment it's payment upon completion either cash or card [usr] ok this [sys] all [usr] is [sys] right [usr] this [sys] is there anything else i can do for you [usr] no that's fine it's wednesday it's [sys] am [usr] am [sys] between eight and one [usr] ok [sys] yes [usr] and this is just to come and have a look and give us a a quote yes [sys] right yes but i can tell you the pricing now monday friday between eight and six for a standard unblocking it will be 100 and £80 [usr] i see if he does something there and then ok [sys] he will let beforehand anyways [usr] ok that's fine that's great thank you very much [sys] no [usr] will [sys] it's [usr] you [sys] not [usr] email [sys] aj f [usr] me confirmation or [sys] unfortunately it will be an automated message but [usr] that's fine ok all right thank you very much [sys] all right no worries enjoy the rest of the evening you take [usr] thank [sys] care [usr] you very much thank you bye [sys] no | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to you're talking to [pii] how can i help [usr] hiya [sys] you [usr] i just wondered if there was any appointments available tomorrow for someone to come and look at my drain for a possible blockage [sys] tomorrow is saturday it wouldn't we wouldn't be available because it's only emergencies at weekend [usr] right ok no worries then [sys] i can book a job in but obviously it's it's got to be an emergency unless it's not an emergency it would be monday or [usr] ok i'm just gonna try one other and then i'll get back to you just because well some [sys] ok [usr] sometimes [sys] no no problem [usr] water [sys] i hope [usr] is [sys] you got [usr] leaking [sys] it sorted [usr] perfect [sys] thank you [usr] thank you | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi is this [pii] how can i help [usr] hi i'm looking at to find out the price for well at the property that i live at there's a locked drain i think it's well when when it rains the water's coming back up through the the drainage pipes in the basement and when you lift the manhole up it's full of sewage and i i called out tim's water and they said it's a single serving sewer and and it's not it has to be a private company and the thing is i is blocked at the interceptor i was wondering how much you would charge to do to to come and clear it [sys] we don't have a call out fee er you won't be charged for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as a quote you'll then need to agree to the quote for the engineers to then start the work as it's payment upon completion cash or card and for during the week monday to friday within office hours 8 a.m. to 6 p.m. starting price one booking is 100 and £70 and that's the a included [usr] right about 100 and 70 minimum right and how how available how are you i mean are you i mean it's it's not completely blocked i mean it doesn't need to be done today if you see what i mean i'm gonna have to speak to the other people in the building to just see see who's gonna be available to to be there [sys] are you [usr] cos i'm [sys] a [usr] working but i mean are you available most days [sys] are [usr] the [sys] you [usr] property in [sys] is [usr] [pii] [sys] the [usr] i should say [sys] yoga flowing [usr] well it's not overflowing though i mean you when you lift the man completely full and when it rains heavily the water is obviously blocking the the drains where the water and the the water's not draining away properly but i mean it's not overflowing at the moment [sys] ok [usr] but that [sys] and you're able to use the toilets are you [usr] no it's i think it's a partial blot rather than a full blot but it's not gonna get any better it's it's gonna need to be cleared but i mean you available [sys] and except [usr] most days [sys] for the weekend because [usr] if [sys] those [usr] you see [sys] are [usr] what i mean [sys] there for emergency appointments only but based on what you've described to me if your office are taking [usr] aye [sys] appointments we can get someone sent out on wednesday wednesday onwards [usr] right ok [sys] [pii] [usr] all right what was your name for reference all right well thank you very much i'll get back to you [sys] great [usr] once i've spoken [sys] thank [usr] to [sys] you [usr] the other people in property about it ok it's one it's it's 171 70 to come out and that [sys] take care bye [usr] all [sys] bye [usr] right all right thanks very much thank you thanks | 0Appointment / Booking
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