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[usr] going around [sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] from on demand how may i help [usr] hi there i just wanted a rough idea of a price on coming to get a drain on a farm [sys] all right it's a working farm [usr] yes [sys] right ok i'll have to get you through to the local office can i take your postcode [usr] it's [pii] [sys] [pii] and your name is [usr] it's [pii] [sys] right what i'll do mr [pii] is i'll give you the phone number for the local office they'll be able to advise you on charges it's [pii] [usr] one second [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] ok great [sys] that [usr] ok [sys] they'll be [usr] it's [sys] able to advise you on charges [usr] [pii] [sys] you've got it [usr] ok [sys] they'll be able to advise you on charges and when they can get somebody out to you [usr] all right cool thank you [sys] thanks very much thank [usr] cheers [sys] you bye [usr] sir sir | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening speaking how can i help [usr] i've got a pro i'm a landlord and one of my tenants has a problem with the water it sounds a blocked drain could you attend [sys] yes of course we can [usr] ok [sys] is the drainage blocked inside or outside the house [usr] well i think it's inside i don't know i'm not there unfortunately and she's not very good at explaining it [sys] right we [usr] i want to call [sys] i [usr] you [sys] have [usr] out and it's not outside [sys] we need to we need to find out if the toilets are working fine [usr] i haven't asked her that no she [sys] you need to ask [usr] mention [sys] a few questions [usr] ok [sys] is the drain is where the drain is blocked is it in the kitchen or in the bathroom [usr] it's the [sys] is the drain is shared [usr] and the bath the kitchen and the bathroom but she hasn't mentioned the toilet [sys] ok is the drain is it is it a house or a flat [usr] it's a flat it's on the first [sys] they supplied [usr] floor [sys] and is the drain is a shared drain with other other flats [usr] i don't think [sys] because some buildings the way they made the the the things are if if they can ask the neighbors up have if if if they pipe is blocked or not or if the drain is blocked or not [usr] no there's it's something to do with the flat i'm sorry but i just i i'm prepared to pay you to come out can you not come out [sys] no no of course we can come out but we need to ask the questions to identify if the toilet can they use the toilet [usr] well you tell me the questions and i'll try and find out [sys] ok if you just ask them can they use the toilet have they [usr] it [sys] got no toilet facility to use [usr] any other questions [sys] yes is the drain is overflowing any sewage coming out any smells coming out [usr] no [sys] and is it [usr] i don't think [sys] and is [usr] i [sys] and is there a shower when they take the shower [usr] when [sys] sorry [usr] they take [sys] when they [usr] a show [sys] do the flush [usr] when they [sys] when [usr] take [sys] did [usr] a it's something to do with the shower and the basin [sys] sort [usr] but [sys] of travel around the [usr] it's [sys] base [usr] not [sys] and ok [usr] the toilet the [sys] you [usr] is in its own its own room it's a separate toilet not in the bathroom [sys] ok how many toilets they have [usr] just one [sys] just one if they can use the toilet we won't be able to come out tonight it will be some time during [usr] but it's [sys] the [usr] leaking the basin's leaking because [sys] well they need to turn the tap stop there's a tap which they can turn the water off [usr] i don't understand i thought you came out and i thought that you were an emergency service [sys] we are but [usr] they don't [sys] it's only [usr] know where [sys] for [usr] the [sys] that [usr] stopcock is [sys] right ok first you said it's a drain issue now you're saying there's a leak because there's the two separate teams one team unblocks the drain the second team you need a plumber to stop the leak you need to decide which one do you need what service do you need [usr] right well i'll i'll get her to ring you and explain it to you thank [sys] that [usr] you [sys] will be better thank [usr] right [sys] you [usr] bye | 9Sales Lead
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be coming in [pii] speaking [usr] hello [sys] hi [usr] i've i'm i've just been on my supplier three network [sys] pardon [usr] and they've given the three the three network phone i broadway phones [sys] ok [usr] right and if you just give us this number on the phone i'm getting these messages and i'm getting charged for them and i don't know what they're for [sys] ok are you a engineer or [usr] no i'm a joiner [sys] ok i was just asking the question bear with me met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected hello [pii] speaking [usr] hello i've just got a query i've been on my mobile phone supplier three and they've given us this number it's it's something to do with sort codes [sys] sorry who are you calling from [usr] more it's from the three network [sys] you're from three [usr] and i'm getting hi and i'm getting these messages and i'm getting charged for them it says the sort codes and i've never i've never signed up for any of these please give us your number [sys] and sorry and sorry what was your name sir [usr] [pii] how's it up [sys] ohh right you've come through to dana plumbing i'm not sure where you got that number from [usr] why is it why why why you why did you give us your number for a problem firm then [sys] and who are you talking to that gave you this number [usr] the lad from three [sys] you you probably you probably give me the wrong number or or there's been some mistake in you taking that number down because we're a plumbing company we don't deal with anything related to mobiles [usr] is this your number as well [pii] [sys] no it is [pii] [usr] hm well i i wouldn't give it this thing right on this right [sys] sorry about that [usr] i'll have to get sorted up with him [sys] alright [usr] again no [sys] no [usr] bother [sys] worries have a good day bye [usr] ok bye bye | 9Sales Lead
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative good afternoon come in [usr] hi i'm not sure if i've got the right number but you do the social housing contract don't you for l east sussex [sys] for what sorry [usr] the social housing contract for east sussex [sys] i don't know i need more information is it what where are you calling from [usr] i'm in a social housing in [pii] and i'm waiting for a diner odd person to come i was hoping for an update or when they might arrive [sys] ok you've got a call logged with us ok no worries you just said it was dino rod with dino plumbing is it a leak or a blockage that you've raised the call out for [usr] a blockage [sys] it'll be dino rod you need i [usr] 00 [sys] can give you [usr] i thought [sys] the [usr] i was standing down a rod [sys] well we get it a lot let me have a look and i can give you an alternative number [usr] thanks [sys] do you have a pen [usr] i do [sys] it's [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] ok [sys] alright [usr] thanks [sys] thank you bye [usr] cheers [sys] bye [usr] thanks for your help [sys] bye [usr] bye | 9Sales Lead
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[sys] good afternoon da how plumbing [usr] hello i've got a blocked internal drain that i need on blocking please [sys] what area are you in please [usr] it's [pii] [sys] ok just bear with me a second [usr] think [sys] you've come through to the plumbing department in leeds let me give you the number for the s [usr] ok are you sure it's drained cos it's it is an internal pipe that i need it's on a waste disposal and dishwasher and [sys] it will be [usr] that drains quite fine [sys] it's double 14 [usr] double 14 [sys] 234 5678 [usr] thank you very much no [sys] no [usr] problem [sys] problem [usr] bye [sys] thank you bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi there you've been sorry at d how can i help you [usr] how you doing you ok [sys] i'm good how are you [usr] i'm not bad not bad i work for a housing association and i've got a resident who has a blocked well she's got two blocked toilets i just need one unlocking really and i wanted to know how much it would cost [sys] to unblock today it's gonna be 270 [usr] okey dokey well out of my price range no problem [sys] all right [usr] no no it's fine it's fine it's because it's christmas isn't it it's just one of them things [sys] if you during the day between monday 5 100 and 80 [usr] that's what i thought it's cos it just sod floor [sys] it's [usr] on [sys] not [usr] time [sys] because it's christmas or sunday it's because we've got limited engineers [usr] i understand no i completely understand i i rang a number randomly and the gentleman said he'll turn up for 89 quid he got there and then he said no that's just a turn up to do anything is £300 on top of the £89 [sys] my god [usr] i've just told him to go away kindly i've never mentioned [sys] i mean unless you cover [usr] before [sys] home care cover home the british health home care cover that usually covers it [usr] she does and and we need to get everybody on that to be honest i'm gonna get all all the residents on it that's [sys] it might [usr] something [sys] be cheaper [usr] i it's gonna be a lot cheaper in the long run because i've got a block of 25 people and i just wanna get them all on it really [sys] i think that would be a better case [usr] definitely definitely anyway not a problem i will get something sorted for now cheers for [sys] all [usr] that [sys] right then no [usr] thank [sys] worries [usr] you [sys] take care [usr] cheers bye bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes i know my name is [pii] how can i help [usr] good morning i phoned earlier and i'm waiting for a call back from my local office but they haven't got back in touch with me i don't know if you can put me through to them [sys] right ok i certainly can let's have a look what's your post code [usr] my post code is [pii] [sys] yep ok give me one moment then [usr] ok [sys] let me have a look here over to the team was it for drainage was it or was it [usr] yes [sys] a plumbing here for [usr] drainage [sys] drainage was it ok no problem at all do you want me to give you the direct number and bob you through or do you want me to pop you through [usr] well tell you what perhaps i'd better have the number that if thank [sys] ok no [usr] you if [sys] problem [usr] you give the number [sys] have you got a pen a bit of paper type it in [pii] [usr] [pii] [sys] [pii] [usr] yep [sys] [pii] [usr] [pii] ok do you want [sys] just [usr] me [sys] a moment [usr] to put [sys] i'll [usr] put [sys] i'll [usr] me through [sys] you [usr] then [sys] over [usr] thank you thank [sys] no [usr] you [sys] worries [usr] very much [sys] you're welcome dino is the uk s | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] it's happening again they [sys] the current wait time is approximately 15 minutes [usr] just for the well we never had the problem before [sys] thanks [usr] we [sys] for [usr] had [sys] protecting [usr] the [sys] your [usr] brain [sys] home with british gas our nationwide team of expert engineers are always [usr] have you [sys] on [usr] got [sys] hand [usr] phone [sys] to help [usr] up yet [sys] and we're here whenever you [usr] would [sys] need [usr] still [sys] us [usr] be downstairs what are you sorry for i'm only asking [sys] did you [usr] same [sys] can [usr] way [sys] book [usr] i walked [sys] an annual [usr] into [sys] service [usr] the bathroom [sys] visit [usr] and [sys] or [usr] the [sys] repair [usr] was [sys] online [usr] running that [sys] it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi i've got a blocked drain [sys] ok do you have a home care policy with british car [usr] no [sys] is it at a property where you live [usr] yes [sys] and are you the property owner [usr] yes [sys] ok for a standard unblock between the hours of eight and six monday to friday it's 100 and seven sorry 100 and £80 [usr] ok [sys] if the engine and find it's anything different than he would recall you while he was there [usr] how quickly could they get here [sys] whereabouts is blocked [usr] pardon [sys] what what what block is [usr] it's [sys] it affecting [usr] now [sys] anything inside or [usr] it's an outside drain and it's running down the drive [sys] ok is it waste water or sewage [usr] sewage well sewage [sys] if [usr] waste [sys] it's fluid if there's sewage involved then they'll call today [usr] ok cos i'm only gonna be here for another couple of hours and then i've gotta go i've gotta go to the airport [sys] all right [usr] i might have to do it tomorrow [sys] ok [usr] i'll i'll call up tomorrow and then sort it out [sys] no problem [usr] ok [sys] ok [usr] thank you very much [sys] take care bye [usr] bye [sys] now | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name is [pii] how can i help [usr] hello i've got a bit of a problem with our drains at the moment they seem to be blocked and backed up with water on the outside of the property [sys] ok ok is it sewage water or just that the gray water [usr] it [sys] some kitchen [usr] it looks [sys] sinks or [usr] from everywhere there's when you go out front we're in a new build property we've only moved in a couple of weeks ago and it comes good enough for the holiday but at the front of [sys] huh [usr] the property you've got five circular manhole covers and when you lift them up it's different type of water really i suppose it could be blue cos the washing machine's been going in there or whatever else really [sys] right what issues have you got on site at the moment then is there any sewage that you've got overflowing [usr] it's [sys] or is it [usr] back [sys] affecting [usr] the toilets [sys] your toilet facilities [usr] and [sys] or what [usr] if you push the toilet you can hear the shower bubbling and when you the downstairs toilet looks if i flush it again it might have slow back at the problem that i [sys] right [usr] have i'm just calling really [sys] you've had to stop using [usr] for [sys] it [usr] some advice and just some understanding of what could be done and whether it's possible [sys] we could come out and and do an unlock if you've got no toilet facilities we would class that as an emergency if you stop using [usr] fair [sys] them [usr] enough [sys] if you if it's a new build property have you spoken to your builder [usr] that's [sys] because [usr] what [sys] obviously [usr] we're doing [sys] they've got a responsibility [usr] the builder site for christmas the only people we're in touch with at the moment is the sales director they've sent an emergency person out just to say they're back backed up but you're gonna have to wait till tuesday when someone's on site they could be put up in any world but i just wondered what other options where if we need you guys to come here and we'd charge them obviously and then then what would be an option would that be something that could be done today do you think [sys] well if you at the at the moment there's no sewage overflowing anywhere [usr] no [sys] there's a no what about the toilet facilities have you stopped using the toilet [usr] that's [sys] facilities [usr] the problem [sys] in the property [usr] we're here if we we're scared to even flush the [sys] right [usr] toilet till it's working [sys] no that's fine because if you if you stopped using them we would class that as an emergency therefore we would book it in for the call today [usr] right right [sys] and get out to you sometime between now and 6 p.m. couldn't say when it depends how busy the interview is how long [usr] planes [sys] each job [usr] not [sys] takes et cetera [usr] yes i [sys] but we could book it in for that we did that for today and it's a private job that's chargeable [usr] right [sys] if we get out between now and 6 p.m. and nine times out of 10 they be roit jet it some time with a new build it depends what the problem is if it's building materials that they've put down there they shouldn't have done [usr] that's [sys] it [usr] the [sys] can [usr] thing [sys] take a bit longer a bit more work but a sta a standard unblock on the day rodding or jetting between eight and six on a saturday [usr] yes [sys] £225 [usr] fair enough [sys] that includes vat and it can be payable by cash or card [usr] ok fair enough and that can be done by the engineer or is that over the phone or if it's card [sys] the the engineer would organize that [usr] yes [sys] he would organize that at the time [usr] ok and obviously the longer i leave it the less possible chance of availability or whatever than there i suppose [sys] well this is it it's it's it's a live diary we book it in as an emergency and then obviously as the day goes on [usr] it could get more and more busy [sys] it could be it's one of those [usr] no i appreciate it leave it with me at the moment as i say we're on to the director we're just trying to weigh up our options and either way if i have to fork it out i'll be getting it back off them anyway we'll see what happens [sys] this [usr] but [sys] is it [usr] but [sys] they they'll have the responsibility for it [usr] i'm really good [sys] and that's [usr] at [sys] that's today obviously tomorrow christmas day day and then the bank holidays and things that they are more expensive [usr] ok there would be a higher [sys] but [usr] call out charge in effect [sys] there's a higher charge yes i say on a saturday it's 225 before 6260 after six [usr] ok [sys] on a bank holiday we're looking at 255 going up to 299 [usr] right ok fair enough [sys] for the sunday and the monday [usr] 255 to 299 what was the one for saturday sorry 22 [sys] 225 today and then 260 after 6 p.m. [usr] perfect excellent and i can just obviously ring back and book in if i need to [sys] we're here 24 7 anyone you speak to can book it in for [usr] i really [sys] you [usr] appreciate your [sys] just [usr] help [sys] tell them you've got no toilet facilities what i mean that that's the main [usr] it doesn't [sys] thing [usr] help does it i [sys] no [usr] need [sys] definitely [usr] as [sys] not [usr] well just [sys] sorry you broke up there i lost [usr] sorry [sys] that [usr] i was saying what we've moved into the new build it's christmas after christmas dinner you definitely need a toilet don't you really [sys] exactly and it's always the way you think why now you [usr] two [sys] know why couldn't this happened a couple of weeks ago [usr] thank [sys] or whatever a couple of weeks time [usr] no [sys] not the time for it but [usr] that's [sys] it's [usr] it [sys] always the way [usr] no i appreciate your help really do and i'll i'll see thank you [sys] see what we can do and i say let us know [usr] cheers take care have a good year [sys] all right thanks [usr] cheers [sys] and yourself [usr] bye bye [sys] thanks [usr] bye [sys] bye bye | 9Sales Lead
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[usr] well [sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] where is this with no call out [sys] if you [usr] the all right let me go back that's [sys] good morning you're through to british gas is a can i take your name [usr] yes hi how are you i'm a friend of mine told me about your service i'm just trying to to set it up for my home but i tried to call another number that british gas gave me and the number is saying that it's not working i figured i'll try to [sys] ok [usr] i just wanna have the service just in case i ever need it in the future [sys] ok that department will be available from 7 am in the morning [usr] ok do you have a number [sys] the only [usr] for them [sys] other way of yes i certainly can [usr] that's [sys] give you that [usr] what [sys] number [usr] i need because the one [sys] it's [usr] that is on british gas i've been trying to call reach it and i i guess [sys] ok [usr] it's just saying it's not working what exactly [sys] ok [usr] is the number [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] and you said [pii] [sys] [pii] [usr] [pii] ok ok and [sys] that's [usr] they're available [sys] the [usr] tomorrow [sys] one number for them that's correct the other number that i'll give it to i'll give you the other one is [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] that from 7 am onwards. ok [usr] alright i appreciate your help thank you much that's [sys] ok [usr] exactly [sys] then [usr] what [sys] cheers [usr] i needed [sys] bye now [usr] bye bye [sys] ok bye | 9Sales Lead
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[sys] hello thank you for calling diner rod central [pii] please note that calls may be recorded for monitoring and training purposes hello [pii] [usr] yes can i speak to an engineer please [sys] engineer [usr] yes [sys] engineers are not working in the office madam how can i help [usr] ok i need to know the price for leak detection [sys] price for the leak detection could i get your postcode please [usr] no i only won the prize at this stage [sys] the problem is madam we have separate offices which covers different areas we only do cover [pii] area our price prices are different to other other offices i need the postcode to give you the prices otherwise unfortunately i can't help you with that and also for leak detection is that wastewater leaking or fresh water leaking [usr] fresh [sys] ok in that case unfortunately you have reached the wrong office anyway [usr] yes what is the office for fresh [sys] sorry say that again [usr] what is the number for the for the fresh detection [sys] to give you the number i need the post code because as i said to you we are two different offices one is [pii] is the drainage side which we which work on wastewater leaking things and there's a different office for planing which deals with the fresh water leakages and also those two offices have different franchises all all around the country if you can give me your postcode i can direct you to the right department otherwise unfortunately i won't be able to help you [usr] do you do fresh do you do detection for fresh water [sys] we don't do that madam because we are from the dra stream we only work on wastewater leakages [usr] fresh you do fresh [sys] we don't do now [usr] can you give me the department who does for fresh [sys] ok to in order to give you the number i need your postcode [usr] it's ok i will tell them myself the postcode but i need to know the price first [sys] to give you the prices madam as i told you we have different offices which who got different prices if you can at least tell me the the beginning part of your postcode i can direct you i don't need a whole postcode [usr] well i am in [pii] [sys] sorry where [usr] i am in [pii] [sys] [pii] or [usr] no no [pii] not [pii] i'm [sys] ok [usr] in [pii] itself [sys] it sorry what's the area again [usr] i am in [pii] [sys] [pii] [usr] it's [pii] is in is in [pii] [sys] ok [pii] let me just try to find out is it hold on let me just see postcode is your postcode start with [pii] [usr] no it's not [pii] it's [pii] [sys] [pii] [usr] yes [sys] all right perfect one second [pii] ok if it is [pii] ok let me give you this number it is [pii] [usr] 0208 [sys] 0208 [usr] yes [sys] 478 [usr] 478 [sys] double 030 [usr] double 030 and they do with fresh fish [sys] yes [usr] fresh [sys] they do fresh water leak detection because it's a plumbing office [usr] but normally the plumbers they don't do leak detection [sys] no if you speak to them they will be able to help you on on this [usr] cause [sys] case [usr] i'll i'll need a detection you see [sys] leak detection [usr] thames thames water told me there is a little leak it's a very little one but they don't know where [sys] ok [usr] it is [sys] all right ok because if it is fresh water leaking unfortunately there's nothing we can do from this office if you speak to this office who is for plumbing they will be able to help you in regards to this [usr] ok all right [sys] all right ok [usr] ok i phoned them straight away [sys] yes no problem [usr] thank you for your help [sys] no problem bye bye [usr] bye bye [sys] bye | 9Sales Lead
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[usr] right [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good mor afternoon you're through to [pii] here at [pii] how can i help [usr] hiya mate i'm a plumber working on the job and we fit the toilet a little while ago about three weeks ago and they've been flushing loads of wipes down the toilet and it's all blocked up i've tried to clear it but i'm not doing it on christmas eve to be honest i wondered if you'd have anyone in the who could sort it out are you still working are you or [sys] we have engineers that are working but it's just emergencies that are being attended do they have other facilities that they [usr] no [sys] can use [usr] they [sys] or [usr] they've got one toilet it's a flat with one toilet [sys] right [usr] is she the only [sys] ok [usr] reason i'm here any reason out there to be honest [sys] no of course is this obviously just with you booking are you one of our engineers sorry or just [usr] no [sys] to are [usr] no [sys] you [usr] i'm [sys] independent [usr] at my own i have my own company mate i'm i've got plumbing and heating engineer to be honest but [sys] ok [usr] as i say you probably i've got it a snake to the rod and he's pulling loads of wipes out and stuff but i just can't seem to create it and to be honest i've got better things to be doing with me christmas eve [sys] right not a problem at all just to ask is this a commercial booking is it through yourself you're kind of subconscious [usr] no [sys] tracking us out or is it [usr] it'll be through a landlord i'm just calling on behalf of the landlord it'll be dealt with with him if you if you but i can pass you his number or whatever he just asked me to give you a call and just go from there [sys] not a problem at all i can give you our contact number unless you already have it of course he would need to speak to us directly [usr] ok [sys] because we can only book him with the bill payer if he's happy to give us a call we can see what we can do [usr] that's fine i can do that the only question i've got for you is i've taken the toilet out i've been sneaking [sys] ok [usr] the drain from that point now as an engineer it would probably be best if you are if you guys are coming which we need you to come if i leave the toilet out your engineer can then get up the drain access from there but obviously the toilet have to go back in afterwards i'm happy to leave it i'm happy to put it back in but it's just a case i don't know how that works for you guys if what i mean [sys] no that's not a problem at all to have it taken off and put back on it would require two engineers the only reason being is our drainage don't remove or put back on [usr] ok [sys] if you're happy to leave it off that would be fantastic for our drainage engineer and if you're happy to put it back on it saves the landlord a second visit from one of our plumbers that would obviously charge them for putting it back on [usr] ok all right mate well that's fine what i'll do will it be you answering the phone will it if i get him to call or will it be somebody else they [sys] hey it'll be somebody else i'm afraid possibly it could be me we're a national team that's working today [usr] no worries [sys] anybody could answer [usr] ok that's fine what i'll do is i'll get him to give you a call now that's lovely all right thank [sys] perfect [usr] you very much [sys] not a problem at all [usr] cheers mate bye now bye [sys] take [usr] bye [sys] care have a nice christmas [usr] cheers [sys] bye [usr] bye now | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [pii] speaking how can i help [usr] hi good morning sorry to have to ring this number well it is i've subscribed to one of the diner rod franchise portals and i've got no feedback yet but i've got no number to follow it up on i'm wondering if you've got a number that i could follow it up on at all please [sys] which was it [usr] now what it is obviously you're advertising for franchisees i'm responding to details to the platform [sys] sorry i lost you then you're responding say that again [usr] i i've obviously subscribed to the to the a potential franchise and then obviously what it is at the moment i just need a number to follow it up to that i'm pretty flexible today and i was just trying to see if i could speak to somebody today about it [sys] which franchise was it though you subscribed to [usr] but just it would be the drains [sys] we've got their franchises all around the country you see [usr] well well to be honest i haven't nominate i've just subscribed to the platform saying we're interested to invest [sys] right ok for which area cos [usr] well [sys] it's it's [usr] you you you [sys] who do which one do you want to speak to because when you've referred to franchi franchisees they're they're they're right across the country they're all separate different [usr] but you'd be offering [sys] sorry [usr] fran from your head office you'd be offering franchise areas wouldn't you [sys] i don't fully understand what you mean i'm sorry [usr] ok i'm [sys] see [usr] gonna i'm gonna [sys] we [usr] i'm gonna abbreviate this down a road offer if we invest x amount of pounds we can take on an area now as of yet we don't know what areas available does that make it simple [sys] but i'm not sure which number you it would be online i'm sure you the the [usr] well [sys] processes [usr] love [sys] would [usr] to [sys] be [usr] be [sys] online [usr] honest i've just come online and i can't find nothing that's why i've rung yourself [sys] right you'd rang a call center i wouldn't know anything about that i can give you a number to one of the franchise and you can take it from there but i don't know who you would need to speak to regarding that [usr] ok when you say one of the franchise do you mean a franchise [sys] what sorry your your phone keeps going i'm sorry would i mean a what [usr] a franchisee somebody is existing to trade in what purpose can i just take your name [pii] [sys] it's [pii] [usr] i and what's your surname [pii] [sys] i i don't have to give that i'm sorry [usr] ok what's an id number [sys] you [usr] because i wanna raise this as a complaint because i think it's absolutely shocking customer service absolutely [sys] i i [usr] appalling [sys] ok can can i i'm trying but i'm trying to get as much information from you you what you've done is you've come through to a call center [usr] i understand [sys] that takes [usr] an [sys] calls [usr] emergency [sys] for [usr] call [sys] chargeable [usr] center [sys] jobs [usr] and all i'm [sys] yes [usr] all i'm saying to yourself is i need a number to ring you work for [sys] and [usr] all [sys] that's what [usr] i need [sys] i'm trying to give you that's ok sorry [usr] but you're [sys] that's [usr] you're [sys] what i'm [usr] trying [sys] trying to [usr] to [sys] give [usr] give [sys] you [usr] me a number of a franchisee [sys] for a franchise [usr] why am i gonna phone a franchisee who's a drain contractor for a hq number [sys] for what number sorry [usr] for a headquarters number [sys] is right but that that's how it works in because they're all franchises i'm sorry i'm not being awkward with you but that's how it works [usr] love [sys] maybe [usr] ok [sys] that [usr] ok [sys] franchise [usr] let me let [sys] will [usr] me just [sys] be [usr] let [sys] able [usr] me just explain [sys] if [usr] this [sys] i [usr] let [sys] ok [usr] me just explain [sys] can [usr] this [sys] can [usr] to [sys] i just [usr] no no ok let [sys] ok [usr] me just [sys] can i ask you not to shout at me down [usr] no [sys] the phone [usr] i can't [sys] please [usr] listen [pii] what's your id number let [sys] i don't [usr] let's start [sys] have an [usr] the let [sys] id number [usr] where [sys] ok [usr] are you based [sys] i don't have to give we're in [pii] [usr] no problem [sys] thank [usr] i hope this [sys] you [usr] call's recorded shocking [sys] they [usr] customer [sys] are [usr] services [sys] all recorded | 9Sales Lead
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[sys] dino good afternoon how can i help you [usr] hello there i ha i had a job booked in through british gas and the lady i spoke to yesterday it was booked through as a drainage problem and when i spoke to her she said she transferred it as a plumbing problem and she told me the engineer would be out between one and six yesterday i did only speak to her yesterday but nobody came out yesterday i've just phoned them again and they've given me this number now to speak to you because you are the [sys] hello hello | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino gas speaking how can i help [usr] hi there we're a shop in [pii] [sys] ok [usr] and there's a yoga studio above our shop [sys] ok [usr] and a residential flat as well and we all share the same soil pipe it seems that whenever the the upstairs premises use their plumbing either run a tap shower or flush the toilet it's it's backing up in the sewage and coming up in our toilet and overflowing [sys] bye [usr] into our bathroom [sys] ok [usr] i i suspect it's a blocked drain [sys] right if you're on shared trains then it would be the water board you would need to speak to [usr] how will i know if it's a what do you mean sorry a shared drain [sys] because you just mentioned you share it with another premise did you say [usr] it's a soil stack it's one soil stack that goes down into the [sys] drake [usr] dream [sys] which is blocking that that jane is shared with well your neighbor for want of a better you [usr] ok [sys] you'd need to speak to the water board cos they deal with shared drains [usr] right if i just google waterboard [sys] whoever [usr] i'll find [sys] you pay your water [usr] the [sys] whoever [usr] united utilities [sys] you pay your water bill to [usr] right ok [sys] no [usr] thank [sys] problem [usr] you [sys] take care bye [usr] all right [sys] bye [usr] thanks [sys] bye [usr] bye | 9Sales Lead
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes [usr] just [sys] in order [usr] stop [sys] to help [usr] walking around [sys] us direct [usr] the hall [sys] your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have [usr] half [sys] a finance [usr] of this [sys] query please press three [usr] what did you [sys] good morning hello how can i help hello hello can you hear me [usr] good morning [sys] can you hear me now thank you can you hear [usr] hello [sys] me how can i help [usr] i can't hear [sys] ok [usr] you [sys] do you have a postcode [usr] sorry [sys] yep right hello [usr] well we've got a a block toilet [sys] ok and what's the first line [usr] [pii] [sys] of your address [pii] perfect and it was [pii] [pii] can i grab your name can i grab your name [usr] i [sys] and your [usr] i still [sys] contact [usr] can't [sys] number [usr] hear you mister [pii] [sys] and there was your toilet that was blocked [usr] well i go on the main phone [pii] [sys] ok man [usr] she's blocked from [sys] and [usr] the toilet [sys] is it your upstairs [usr] down [sys] or downstairs toilet [usr] the pipes into the [sys] is it your upstairs [usr] or whatever [sys] or [usr] because [sys] downstairs toilet [usr] i know [sys] downstairs ok perfect [usr] to [sys] and just to make you aware it is 100 [usr] sorry [sys] and £70 [usr] i couldn't hear [sys] including va t and it is payment on [usr] ohh it's [sys] completion [usr] a bungalow it's [sys] to [usr] downstairs [sys] the engineer via card is that ok ok i right now that one [usr] i don't know about our 1st £170 [sys] perfect if you bear with me just [usr] £170 [sys] two moments i'm gonna see when we can get there for you ok [usr] or whatever [sys] bear with me a moment [usr] is that ok hello yes you said that's ok yes see them around seeing them round we just looking to see when they can come [sys] hello hello i just had a look we don't take care of this area but i do have a i have a number for you to call [usr] hello [sys] no problem no problem i know that's ok [usr] have you got [sys] right [usr] a pen [sys] right [usr] no [sys] alright perfect [usr] hang on i see excuse [sys] perfect [usr] me i'm a bit slow [sys] it's [pii] [pii] [usr] i thought you did because i've seen them and this was [sys] [pii] [usr] in the car park in the well i've got a pen and i've got a pen and paper yes yes [sys] yes that's correct give them a call and they should be [usr] yep [sys] able to help you ok [usr] and i ring you back [sys] that's ok [usr] [pii] [sys] take care bye bye [usr] ok thank you very much for your help bye | 9Sales Lead
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[usr] we can [sys] thank [usr] stay [sys] you for calling dino rod partners [usr] you can't get [sys] with [usr] the fucking [sys] british [usr] roller [sys] gas [usr] door open either because they have a key that works open mind don't it [sys] we record calls [usr] we [sys] for [usr] had [sys] quality [usr] that open we're gonna be [sys] and training [usr] a lot more water [sys] purposes hello you're through to how can i help [usr] hi i'm calling from aldi in sea and we've got a a mains water leak inside the store my boss has told me to ring you guys for advice or assistance on it [sys] have you had us out before at the premises [usr] no it's it's only been open for three weeks [sys] that what what's the what's the issue there [usr] where the mains water feed comes in from outside it's a 90 degree elbow has come away from the main pipe but it's before the shut off valve for us to be able to turn the mains off i've got mains water feed pumping into the warehouse at the moment [sys] the easiest way if you call your water company they'd be able to get somebody out to you [usr] i've tried that and then nobody answers south water at all no no worries i'll i'll keep trying some i'll keep trying [sys] the the they [usr] and see if i can get [sys] should [usr] out [sys] be they should be men 24 hours [usr] we we've rang the emergency number four times and nobody picked it up i'll i'll try again and see if i can get hold of somebody [sys] right [usr] right brilliant thank you [sys] thank you bye [usr] she's | 9Sales Lead
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[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you hello [pii] [usr] hello there i have a blocked toilet i'm in gates [sys] the [usr] how quickly could anybody get out and what would be the cost [sys] i'd [usr] please [sys] have to give you di rod's number and you come through the plumbing side [usr] i don't mean [sys] i'll [usr] plumber's [sys] give [usr] giving [sys] you their number [usr] me the num giving us the number i don't know [sys] i'll give you down the road number where you can't do anything with blockages [usr] right [sys] are you ready [usr] two seconds [sys] 01910 [usr] of hang on hang on hang on hang on [sys] sorry [usr] go on [pii] [sys] [pii] [usr] [pii] [sys] 0415 [usr] 20415 lovely ok thanks very much [sys] all right [usr] bye [sys] thank you bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at [pii] how can i help [usr] i've got a blocked drain in my kitchen need some help please [sys] ok and do you have any form of british gas home care cover or is it a one off booking [usr] no one off booking [sys] ok and have we been to the property before [usr] no [sys] no ok and is it just your kitchen area that's affected your toilets and everything are still working ok i could get an engineer out to have a look at the problem for you but it would be 2 to 3 working days before they could get on site and it would start at 100 and £80 including va t [usr] i need someone today really i'm gonna try and find someone else is there nothing i can [sys] no [usr] do to get someone today if i paid a bit more or something that [sys] there's not i'm afraid it just goes off priority in regards to the information given i apologize there [usr] ok all right i'll see if i can get someone else in before that if not i'll phone later [sys] not [usr] ok [sys] a problem at all [usr] all right [sys] have a wonderful [usr] thank [sys] day [usr] you you too bye bye [sys] bye | 9Sales Lead
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[sys] thank you for calling [usr] ok [sys] dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling dino sure how can i help [usr] yes hello my name is miss [pii] i had an engineer come out to look at my property on the 10th of november and no one's done anything and the tenants have called me back again i just wanted to know what exactly happened and what was [sys] they turned up and did nothing at all what's the postcode i'd have to have a look [usr] rm seven nine dj [sys] and what name was the job booked under [usr] it would have been miss [pii] [sys] and if i could take the first line of the address [usr] it's [pii] [sys] and if you don't mind as well just for data protection can i take your phone number please [usr] it's the number i'm calling on [pii] [pii] [sys] brilliant well let me have a look [usr] ok [sys] the the 10th they went [usr] it's really weird because the engineer called me to find out where the building was and i said to him what you gonna do are you gonna lurk and let me know he said are you at the property i said no obviously i'm the landlady the tenants would have been there tenants said they turned up but they didn't do anything i don't i don't know what's happened [sys] i'll read out what i can see on here the engineers put i don't know if this will make any sense to you quote quoted works needed for top hat of gully and jet down outfall of gully i can't get the jetter around the gully i don't know if that makes any [usr] i [sys] sense [usr] don't [sys] to you it [usr] know [sys] certainly [usr] what all [sys] not all [usr] that [sys] makes [usr] means [sys] any sense [usr] i don't [sys] to me [usr] know what all [sys] no [usr] that means but there's still an overflow what [sys] i [usr] a what [sys] can only [usr] needs to be done because i do have home theft now with [sys] do you [usr] british gas [sys] right [usr] i i don't really know what's happened and why they haven't done anything [sys] there's certainly not i don't understand to be honest the the notes i i did read them word for word and i won't lie to you i can't i can't say i'm clear on it to be honest either i'd have to call that local office to see if they can make head in the tail of it but bear with me i'll give them a call [usr] ok thank you you heard what you said didn't you you in it what that means thank you is not a job no exactly and you can't get a hold of british gas how do you get a hold of them it's a palaver you got back of [pii] in different words no it says you if you've got a smart card number but how are you gonna get a hold of that if you're a landlady the account number i haven't even got that because the accounts with them that they pay the bills that's the way i wouldn't have to because when you take it home there you have to go for 30 days [sys] hello bear with me i'm still having problems getting through to them ok [usr] all right thank you that's ok your socks in it too well they're my sister socks now when you're feeling cold no sharp on a proper fucking present type co that excuse me you gave me these two months ago christmas wedding i changed my mind on that matalan thing it shed much shedding when she sits down i i put it in the wash hopefully was andaya is it it's a shedding because it fluffs up everything it flus its everywhere for any other people in any other day it was all and then and then a bit time she'll be is your is your face for shedding other than that no i think it's where she's been sitting and go to work excellent that's all in she takes it takes time it it's really sad for all everything that she's going through was just really sad i just thought for her it's horrible isn't it all of a sudden now it's just it was one of those things as well it's very very similar situation to when a man can't compare it right down to the two but i guess the only difference is but now she was my thing things will come to her but again the family's pressuring her and stuff and a lot sort out and then she go through his laptop and finding all these things and motion sadness i just he's got to look at her this i said look you've just got to hold on to all the lovely memories that you had with him and don't think about the if things were said they just said because he probably had issues dealing with his diagnosis and it's a lot isn't it when you get told something you've got cancer you don't think about it and they weren't expecting him to pass away obviously because they always gonna be treated and all the rest of it but [sys] hello [usr] hi [sys] hi right ok that was quite an interesting conversation the work that needs doing is outside of what we call the standard charge if you the standard charge you probably were told last week is £180 now apparently this job's going to be quite complicated [usr] because [sys] because of the goalie and because of what that there were bend in the goalie but they can't get the equipment around they need to get some special equipment to do it which they they're happy to do but it would cost more what they're doing is they're getting that quote together now also but however i did say to the lady then that you have british gas home care and i just said to her on the off chance would would that cover it she said yes [usr] ok [sys] your your best option is is to speak to british gas home care get them to book a job in now this lady i've just spoken to says they could come out and do it on friday if we can get british gas to put the job in [usr] ok let me phone british gas and see if i can get that sorted from [sys] yes [usr] my end then [sys] and it'd be much cheaper for you it'd be a lot cheaper hell of a lot cheaper [usr] do you do because i'm ii i just looked to try and see if i could get hold of british gas you by any chance wouldn't have a number that i can call [sys] i can [usr] that i [sys] transfer [usr] get that [sys] you i can transfer [usr] brilliant [sys] you to them [usr] perfect lovely [sys] i'll transfer [usr] perfect [sys] you bear with me [usr] thank you much [sys] no not at all it was worth it it's worth you calling [usr] thank you thank you [sys] no not at all right it's up to you i can put you through there is a little bit of a queue there's seven people in the queue is that gonna be ok [usr] no that's fine i'll hold [sys] ok [usr] on [sys] i'm just thinking i must have the number what i'll do is i will transfer you but i'll also give you the direct phone number as well just in case for [usr] and [sys] any reason [usr] one [sys] you get cut off [usr] ok [sys] if i can find it bear with me i do have it here somewhere i don't know where i've put it though do when you put something down and [usr] i know [sys] god what have i done bloody hell i had it in my hand about 10 [usr] no [sys] minutes ago and i've lost it ohh god where i pull it i need that sheet of paper as well it's my little bible with all my bits of info on where the hell have i put that i'm in a small room believe it or not it can't have gone far but it appears that it has right i've got it somewhere else i think bear with me [usr] no [sys] where are we god come here come on computer what are you doing numbers here we go the the home care number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] that's perfect that's lovely thank you much [sys] no [usr] and [sys] problem [usr] if you can transfer me that'd [sys] yes [usr] be great [sys] of course i will one second [usr] thank you much for your help [sys] no not at all i'm glad that we've been able to hopefully save you some money more importantly [usr] thank you [sys] it's better in your pocket than ours i'll i'll put you in the queue one second [usr] lovely thank you [sys] good [usr] take [sys] luck [usr] care have a good [sys] you [usr] day [sys] too you too [usr] bye [sys] bye [usr] bye bye bye to be [sys] thanks [usr] ok how [sys] for protecting [usr] much it [sys] your home with british gas good afternoon you're through to british gas my name is [pii] how can i help you today [usr] hi [pii] i was wondering if you could help me i've just recently taken out a home care with you home care cover for a property of mine i'm a landlady to this property and we have an issue that we need somebody to go out and have a look at on [sys] ok [usr] the drains i don't have any [sys] you mean [usr] reference numbers or anything to give to you because it was done a few days ago [sys] right if it was done within the last 14 days you [usr] right [sys] can make a claim after 14 days [usr] i have to wait do i [sys] but let let let me check though just to make sure what's the postcode there please [usr] [pii] [pii] [sys] that's [pii] and what's the house number please [usr] [pii] [sys] thank you [usr] within the 14 days [sys] ok i'm afraid ok i call for you do you have a reference number there beginning with 91 please [usr] i don't have anything [sys] ok [usr] be second let [sys] bye [usr] me [sys] bye [usr] just see if i can find something on my [sys] ok [usr] confirmation [sys] the postcode just to confirm [pii] [usr] yes [sys] and it's [pii] [usr] thank you i've got [sys] ok [usr] the confirmation that it's been accepted thanks for choosing us home home for £60 excess blah blah blah but we've got you covered but it doesn't [sys] and what [usr] i have [sys] what's the date on that please just give a date there that [usr] it was wednesday last week eighth of november [sys] right you you wouldn't be able to make a claim now within for the 1st 14 days let me give you the date you can make [usr] i've [sys] a claim [usr] got the i've got the [pii] double one double 058 double 3643 [sys] you and your address and what's your name please [usr] dr [pii] [sys] thank you and just we can our records miss [pii] what's your date of birth please [usr] second of august 1970 [sys] thank you and then i [usr] it's only been seven what seven days [sys] it looks [usr] wasn't it [sys] yes i'm just double checking that for you to make absolutely sure got you [usr] i can wait another week and then do it then [sys] you [usr] put [sys] can indeed [usr] the claim [sys] yes [usr] in brilliant ok [sys] yes ok [usr] that's fine that's in the interim i'll get someone to go and have a look at it maybe [sys] because what was happening years ago we had people ringing us up and they'd bring us up on the monday they call out on a tuesday and then cancel on the wednesday [usr] i'm with you [sys] it's [usr] with [sys] it it's [usr] you [sys] a small minority of people always spoil it for the rest don't they but give [usr] i [sys] us a call after 14 days and be happy to come out and sort any problems out [usr] that's perfect that's lovely thank you much [sys] pleasure [usr] for your help [sys] thank you [usr] ok bye bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at don on demand how may i help [usr] hi right yesterday one of your team came out to clear a blocked sewage drain he wrote a note saying hpw jet from mh at front property reached the perimeter of garden still didn't release blockage advised to call united utilities united utilities came up this morning and said unfortunately you have missed the problem which is a which is rooted in a concealed manhole in our garden and they put the [sys] right [usr] up and they've said it's nothing to do with them [sys] right ok i mean we'd have to quote for that if it was a root cut the local offices are closed today but i can give you the phone number you'll be able to speak to them in the morning can i take your postcode [usr] well worth a second i mean the root cut is a separate job to cleaning the actual to getting rid of the blockage he said there's two separate issues he hasn't jetted all the way to the concealed drain and we need to have the roots cut out anyway [sys] well of course yes you'd have to have the trains jetted first of all and then of course if it's found that there's route in then that is a separate job altogether to cut the routes [usr] right [sys] which they need [usr] but can [sys] to [usr] we [sys] quote [usr] can [sys] for [usr] can we have someone today to clear the blockage [sys] i very much doubt it can i take your postcode [usr] [pii] [sys] can you confirm the name on here [usr] well i think you've got it down as [pii] [sys] and the first line of the address [usr] [pii] i've got the job [sys] the [usr] number [sys] loo is still working ok [usr] the toilets are working ok [sys] all i could advise really is we we could rent a job for you but it wouldn't be today it would be tomorrow at the soonest [usr] right ok well i mean obviously we need it done as soon as possible i'm quite disappointed that we're gonna pay for well we haven't paid because they said that the guy would phone on tuesday because he couldn't take payment we're gonna pay for a job that wasn't done [sys] well i mean if there's still currently a blockage they should be able to come back out and see if they can clear that but [usr] right [sys] of course the routes [usr] that's [sys] that [usr] a that's [sys] involves [usr] that's a separate [sys] a special [usr] thing that [sys] machine [usr] they will quote for and that's absolutely fine but i really in the interim obviously we need to get the blockage cleared [sys] right ok the best thing to do then in that case if it's part of the same job is to give local office a ring tomorrow morning [usr] ok [sys] because they'll reopen [usr] time what [sys] the same [usr] time do [sys] job [usr] the office [sys] for [usr] is [sys] you [usr] open [sys] they should be open from eight o'clock tomorrow [usr] eight o'clock all right thank you very much [sys] i [usr] for your help [sys] do you have their phone number [usr] that's because that's how the original thing was i did leave them a message as well but i thought i didn't know whether you had emergency services for for working on new year's day [sys] we have odd ones but as i say very very limited and it would only be in a case of the of the loo is not flushing [usr] right [sys] and often we can raise the job and the job gets canceled if they don't have availability the best thing to do is give them a ring from eight o'clock tomorrow morning and then explain what's happened and they should be able to get somebody back out [usr] ok [sys] to you [usr] many thanks to you thanks for your help [sys] you're welcome thank [usr] happy [sys] you [usr] new year [sys] bye [usr] bye [sys] likewise bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please let did that you can now book drainage services online in a few easy clicks visit dino.com for details [usr] i know what that [sys] alternatively please hold or be transferred to a customer service advisor we record [usr] and the white [sys] calls for quality [usr] bye [sys] and training purposes good morning my name's [pii] [usr] hi i've just called up about five minutes ago regarding the drain i don't know if i'm speaking to the same person [sys] i'm not quite sure [usr] ok all right that's no problem at all my granddad's got a a drain problem at the moment i i was asked a couple of questions and i didn't know them at the time i called back to answer those questions [sys] no problem ok i'll go through the pre the normal questions again and then we can see if we can get somewhere this time for you [usr] ok [sys] the first question is this a domestic or commercial property [usr] it's the [sys] and does your grandfather have british gas home care cover for plumbing and drains at all [usr] apparently he does yes [sys] right ok what i would need to do if it's ok is pop you on hold and i can transfer you through to the home care team and they'll be able to book an engineer in for you [usr] do you ok no problem do roughly how long have we got people available in today to [sys] i'm [usr] come out and [sys] afraid [usr] look at it [sys] i don't know [usr] ok not until we go through the process ok all right that's fine no problem [sys] ok thank you i'm [usr] thank [sys] just gonna pop [usr] you [sys] you on hold please bear with me [usr] ok thank you [sys] thank you much | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] hello there sorry who am i speaking to [sys] you spoke to [pii] about dino what [usr] ok i'm ringing from my mother she's based in [pii] [sys] ok [usr] and she's having problems i think with blocked drains her toilets are backing up and now that one of them's leaking i guess because the water's not flushing away properly that's something that [sys] right ok it is yes it [usr] what [sys] is something [usr] what [sys] that we can help you with [usr] ok ok a ww when could you when could you get out there [sys] probably be well it depends on how many toilets are in the property is it [usr] 22 [sys] two and one of them is blocks [usr] well i think i think the i think they're probably just i don't know whether it's the toilets that's blocked or the drains that they flow into [sys] right one of them is block as you said because you can't flush and if you flush it backs up [usr] yes [sys] right that's a blocked er toilet the drain is blocked somewhere down the line [usr] ok [sys] and it needs to be unblocked you're probably looking at next week [usr] no i to no no cos [sys] when [usr] it's leaking no problem it's all right [sys] right because you've got another toilet isn't there that you can use in the meantime is that is [usr] no [sys] that [usr] no [sys] right [usr] no no we don't we don't have [sys] both [usr] another toilet [sys] of them both of them is blocked [usr] well she can't she's [sys] is that [usr] a 97 [sys] what you're saying [usr] year old and she's i'm not sure whether the downstairs one is blocked or not but she can't get into that room because she has mobility issues [sys] ok i can book an emergency appointment in that case when would you the emergency appointments [usr] but well when could you do that's what i'm just trying to work out [sys] we are open at well at 24 hours if i send the job over to the local office now they they'll try to get there as soon as they can [usr] and does that is that tonight or in the morning or when would that be [sys] it will be today unless they can't they'll let and it will be first thing in the morning [usr] ok it's all right i'll leave it at that thank you thanks for your help [sys] no problem all [usr] ok [sys] right take care now bye [usr] bye [sys] bye | 9Sales Lead
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[sys] hello [pii] [usr] hi morning i've i work at lafarge cements and we've got an account with you i think how you at we've got a a drain block it's it's the same one what we did last time apparently [sys] right ok do you want me to get someone over for you [usr] if you don't mind [sys] no worries i'll put it on the system we've got quite a lot on at the minute but i will get him round later on today for you [usr] great stuff thank you very much [sys] all right [usr] ok [sys] cheers [usr] cheers bye [sys] bye | 9Sales Lead
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[sys] thank you for calling diner road our call good morning [pii] [usr] hello is that [pii] [sys] it is [usr] here i just wanted to check with you the men were out yesterday and clear that blockage in [pii] do just for my own information with my own the property was that a big blockage or was it was it difficult for them to get it cleared [sys] no i said it was just a standard block et [usr] was [sys] one [usr] it [sys] which which they clear they just jetted it clear and then washed down the area disinfected it and away they went [usr] right well that's great it was just with me [sys] they said there was no there was no there was no evidence of any misuse blue roll or whites or anything [usr] right well that's good it's just for my own with me owning the property and somebody else [sys] yes [usr] living [sys] i [usr] it [sys] understand you want to know [usr] that's grand well thanks [sys] no it was just a standard standard [usr] standard [sys] blockage [usr] lovely thanks very much [pii] [sys] no [usr] thank [sys] problem e [usr] you now [sys] see you later happy [usr] happy [sys] christmas [usr] christmas [sys] bye [usr] to you [sys] bye [usr] too bye bye [sys] alright bye bye bye bye | 9Sales Lead
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[sys] thank you for calling dino runs with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] hm story [sys] we record calls for quality and training purposes hi you're through to [pii] how can i help [usr] hi there our toilet is blocked i just wanted to call could unblock it [sys] is it a domestic property or commercial [usr] domestic [sys] do you have british gas home care cover for your plumbing and drain [usr] yes [sys] ok you do was that a yes [usr] yes that's a yes i'm not [sys] k [usr] the landlord but i'm the one of [sys] you [usr] the people [sys] have to ask [usr] living [sys] the [usr] in [sys] landlord [usr] the [sys] to contact bg home care then they'll have to book it [usr] ok all right no no problem [sys] ok great thank you for calling [usr] ok [sys] in [usr] bye [sys] take care bye bye | 9Sales Lead
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[sys] good morning [pii] [usr] good morning i wonder if you could help me please i need some advice is there somebody there that could give me advice on your specialized team [sys] ok what's the problem in your property [usr] i can hear water running [sys] right ok have you had the water board out and have they confirmed there's a leak on your property [usr] er no because in 2018 i'm with british gas but i need advice what to ask them for because if they send an ordinary plumber he'll say ohh i can't hear it [sys] hm [usr] but when i had my service done the gentleman [sys] is [usr] there said i can hear water and i said ohh thank goodness for that and then it was sorted out [sys] right ok [usr] but i can hear it again [sys] you have have you spoken to british gas [usr] not yet [sys] right [usr] that's why [sys] ok [usr] i'm ringing [sys] well you're gonna [usr] up to [sys] need [usr] ask [sys] to [usr] a device [sys] you're gonna need to speak to them and then they'll ask you a couple of questions and book you in a job and then they'll pass it [usr] but [sys] through to the [usr] they [sys] relevant [usr] do is they send an ordinary plumber out [sys] sorry [usr] which is pointless [sys] sorry [usr] they will send just an ordinary plumber [sys] yes [usr] out [sys] that's the steps that have to take place first a normal plumber would determine whether it is a plumbing job or whether it is a specialist [usr] but they [sys] water supply [usr] they [sys] pipe and then if it is they [usr] ohh [sys] pass [usr] right [sys] it to the [usr] love [sys] relevant team [usr] ok excuse me asking is [pii] still the boss of diner road [sys] sorry [usr] is a gentleman called [pii] [sys] no [usr] the boss of diner [sys] no [usr] he's gone is it [sys] this is dino plumbing not dino rod they're different [usr] well [sys] companies [usr] i see but initially [pii] used to come out with the gas people did you not then change the name to dine up on me [sys] we got dino plumbing and we got dino rods dino plumbing do the plumbing side and then dina rod does all the blockages [usr] right [sys] what i did [usr] cause they gave me a card and it's got dino plumbing on it [sys] who gave you that card [usr] ohh this was in 2018 [sys] right [usr] love [sys] ok that's a while [usr] you [sys] back [usr] know [sys] what i'd advise you then give british guys a call and then just tell them all the signs and all the what's going on in your property they'll ask you a couple of questions and then they'll get a job booked in for you if they do pass it through to a normal plumber they'll come out and have a look if it is a job for the water supply pipe team and then if it is [usr] that that's the one water [sys] the water [usr] supply [sys] supply pipe team and if it is [usr] are they still the same guys [sys] yes they are we've got the water supply pipe team in our [usr] they come from [pii] [sys] yes [usr] that's it that's the ones that came to the [sys] if [usr] house [sys] it is a job [usr] that [sys] for them then they will you will get booked in with them [usr] right and who is the main person in caerphilly hello [sys] [pii] owns [usr] sorry [sys] [pii] is the manager he's [usr] [pii] is the manager ok love ohh thanks for your help [sys] all right ok [usr] i wonder if it's the same team that was five years ago [sys] probably we've been we've had a water supply pipe team now for many years [usr] they're brilliant they were excellent that they [sys] give british guys [usr] but for [sys] a call [usr] some reason [sys] give british guys a call and then they'll be able to get you booked in ok [usr] all right love [sys] all right [usr] thank you [sys] thank [usr] for your help [sys] you bye [usr] ok bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi i've got a blocked drain [sys] ok do you have a home care policy with british car [usr] no [sys] is it at a property where you live [usr] yes [sys] and are you the property owner [usr] yes [sys] ok for a standard unblock between the hours of eight and six monday to friday it's 100 and seven sorry 100 and £80 [usr] ok [sys] if the engine and find it's anything different than he would recall you while he was there [usr] how quickly could they get here [sys] whereabouts is blocked [usr] pardon [sys] what what what block is [usr] it's [sys] it affecting [usr] now [sys] anything inside or [usr] it's an outside drain and it's running down the drive [sys] ok is it waste water or sewage [usr] sewage well sewage [sys] if [usr] waste [sys] it's fluid if there's sewage involved then they'll call today [usr] ok cos i'm only gonna be here for another couple of hours and then i've gotta go i've gotta go to the airport [sys] all right [usr] i might have to do it tomorrow [sys] ok [usr] i'll i'll call up tomorrow and then sort it out [sys] no problem [usr] ok [sys] ok [usr] thank you very much [sys] take care bye [usr] bye [sys] now | 9Sales Lead
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[usr] exactly [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to [pii] my name is how can i help you this [usr] hi [sys] evening [usr] there i called yesterday about a book dr and we got it arranged that they'd come out and have a look but the guy i spoke to on the phone said that the where the call out would be free unless they found a blockage and then it would start the price would start at 100 and 81 80 and i've come home and my wife has said that they found that there was a blockage but they found that it's [pii] ths waters responsibility not [pii] on not ours they they found that but they did work but we've had a call out charge of 50 quid and i just wondered if you could cos i've been to obviously i got told differently i wonder if you could enlighten me on that please [sys] what i would advise is speaking to the local office tomorrow because they're open between eight and six and they can break down what you've been charged for because i said di different offices operate differently the engineer will be able to say right he he may have done some work in the drain i can have a look on the system for you now to see what i can see but they're best place to give you a decision [usr] that no [sys] and then [usr] you don't have to work more consistent bit it's just that i i if i was never told that it was free we just paid me 50 quid and been a bit [sys] i [usr] it was [sys] said [usr] just [sys] it [usr] confusing [sys] it it is a free call out charge the only the only reason you get charged is if we do do some work on the drains [usr] well it says call [sys] whether it's [usr] what on the receipt they've given it it says call out charge 50 quid that's what's confusing [sys] right [usr] me a little bit [sys] what i did but that's exactly why i'd say take it up with a low cost because if they need to then reverse it or you [usr] ok [sys] know do something about it then it will be them that have the authority and the power because i only work and i i start when they go home [usr] ok mate no [sys] i've [usr] worries [sys] got resources as it is [usr] ok cool ju just [sys] ok [usr] but but does that sound does that does that sound wrong for me or just from your end or [sys] i said [usr] hard [sys] on the web the [usr] for you to [sys] website [usr] tell [sys] the website states no call out charge unless any work is completed it is something that i would personally challenge as well but i said it's something you would need to take up with them [usr] ok mate [sys] ok [usr] perfect thank you [sys] thanks for your call [usr] appreciate [sys] take care [usr] that mate cheers bye [sys] right | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plum did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino [pii] speaking how can i help [usr] hi it's [pii] calling from i just wanted to check and see if your engineer had left a a report regarding our properties attended today can i provide you the postcode [sys] that's great [usr] it's [pii] [sys] [pii] [usr] for sierra hotel [sys] ok i'll just pull that up [usr] that's ok and it's [pii] [sys] ok we have some engineer work notes it says customer has damaged soil pipe in crawl space below ground floor soiled water pools below floor [usr] right ok [sys] it's been put down as incorrect skill it's look looking they need a drains person instead [usr] that's what the customers just called back and said that the engineer needs to drain the plumber suggested drainage have you guys got he seemed to think you guys would have drainage available not necessarily today but you can attend this area for drainage [sys] we [usr] you [sys] will we should be able to attend that sorry let me just check [usr] it's just that you're [sys] hold [usr] not [sys] one [usr] coming [sys] second [usr] up on our list [sys] 337 [usr] for drainage for this address [sys] ok i'll just have a look one minute [usr] thank you because then i can send it across [sys] well i'm not quite sure why it's not coming up on your list but we definitely do drainage in that area [usr] ok perfect it might just be that it's not one of the i don't know i don't know to be honest system's has a mind of its own ok [sys] exactly [usr] that's fine i can send a drainage job across have you [sys] ok [usr] got any idea when you would be able to attend i i don't think the the engineer the plumber seemed to not think it would be today it would more likely be tomorrow i don't know if that can you see anything on your side for availability [sys] not for today i think he he probably was right [usr] it [sys] when [usr] is tomorrow [sys] he said about tomorrow [usr] ok all right that's fine that's fine i think the customer understands that the plumber has already told him that anyway all [sys] all [usr] right [sys] right then [usr] ok [sys] [pii] [usr] i'll send that across thank you very much [sys] all right bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas [usr] yes [sys] please [usr] you're right [sys] listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes mister speaking how can i help [usr] hi my name is [pii] i'm calling from building maintenance services i believe one of your colleagues sent a job over to yourself regarding a call out for one of our sites [sys] ok [usr] i've got the po here she sent it yesterday [sys] right [usr] over [sys] ok [usr] to [sys] we are you a key account [usr] yes [sys] you've come through to the chargeable [usr] hope's best [sys] job line let me get a number for you [usr] yep [sys] are you just chasing the job or [usr] well we raised it yesterday and we needed a call out for it and we can't really see that anything has been done with it because our client is still asking when it's gonna be coming [sys] right let me let me give you the number for the key accounts just bear with me it's [pii] [usr] thank you ok yep [sys] [pii] [usr] yep [sys] [pii] [usr] perfect thank [sys] ok [usr] you very much [sys] thank you bye [usr] thank you bye | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling down road you're speaking to [pii] how can i help [usr] hi [pii] re i've got a blocked toilet how do you work it out how do you not fix it and how you charge mate [sys] if we were to go out we would have a look of course when we're available we go out and get that sorted now if that's any time between 8 a.m. to 6 p.m. during the week it starts from 100 and 80 any time after that any time after that it starts from 225 and weekends are slightly more expensive again [usr] i'll do it myself mate cheers bro [sys] no | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hello and i've got a block drain i wonder if you could help with that please [sys] a block drain did you say do you have a home policy with british gas [usr] sorry no i don't [sys] no ok and is it at a property where you live [usr] yes it is [sys] are you the property owner [usr] yes i am [sys] ok for the standard unblock between the hours of eight and six monday to friday is 100 and £70 the engineer comes out and finds it's anything different then he'll let while he's there [usr] right ok well at that price i think i'll fix it myself [sys] ok [usr] all right thank [sys] thank [usr] you [sys] you bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have do that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor record calls for quality and training purposes afternoon you're through to speaking to how can i help [usr] ohh hello yes two rainwater drains in my front path are blocked is that something you can help me with they they [sys] it is [usr] the rainwater from the path [sys] it is indeed it is indeed do you have a contract for british gas for plumbing and drains or paying [usr] yes [sys] as a one [usr] i do [sys] off [usr] yes i do yes yes [sys] did [usr] 911 [sys] it you've come straight through to dino mind it will need to be raised by british gas not dino [usr] ohh ohh dear ohh i thought [sys] don't [usr] that's [sys] worry [usr] what [sys] hold the line and i'll get you through to someone who could book it for you [usr] right right [sys] we'd only raise the cash shop directly we don't access your home care agreement right won't be a [usr] right [sys] minute [usr] ok all right [sys] two no problems thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online | 9Sales Lead
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[sys] to speak with someone about an existing job press one or for a new inquiry please press two whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a good afternoon thank you for calling you're speaking with [pii] how can i help [usr] hi it's [pii] at company [sys] -huh [usr] i'm looking for a price please er we've got a property at out at [pii] [sys] did [usr] would you cover [sys] you see [pii] [usr] that area [sys] no but i i can give you the number for the company over [pii] is that right i'll give you the glasgow number ok [usr] ohh right ok [sys] ok it's [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and there's [usr] [pii] [sys] i'm not sure there's there's not there's two i'll give you another number [pii] [pii] [usr] [pii] [sys] [pii] [usr] -huh [sys] now there's two of them over there i'm i'm not sure which one covers but have you tried the first [usr] right [sys] one first [usr] ok [sys] i think they cover north west and south right you're welcome [usr] ok [sys] bye [usr] that's great thanks thank you bye | 9Sales Lead
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[usr] yes [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if [usr] you [sys] you need any help [usr] the only [sys] with a drainage [usr] thing is [sys] problem press [usr] it's [sys] one if you require our plumbing services press two [usr] buy your [sys] or [usr] normal [sys] if you [usr] r [sys] have [usr] and [sys] an existing home [usr] you [sys] care [usr] see [sys] policy [usr] that [sys] it's [usr] you [sys] three [usr] get your hopes up don't it [sys] did that you can now book drainage services online in a few easy [usr] that's what [sys] clicks [usr] i mean it's [sys] visit dino.com [usr] i don't know why they do [sys] for [usr] it [sys] details alternatively please hold and your call [usr] please [sys] will be transferred to a customer service advisor we record calls for quality and training purposes through to dino pitch gas [pii] speaking how can i help [usr] hi i've just had a missed call [sys] ok do you have a home care policy with british gas [usr] no we're me new homes i've sent a job through but it keeps going backwards and forwards i've you've asked for a purchase order number i've gave you a purchase order number then you [sys] were [usr] ask [sys] you a pay [usr] w [sys] account [usr] yes [sys] you've come through to the chargeable job line let me give you a number [usr] ok [sys] give you a minute ok the key accounts number is o triple three 202 [usr] yep [sys] 9876 [usr] ok thank you [sys] you're welcome [usr] cheers bye [sys] bye now bye | 9Sales Lead
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[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you how can i help [usr] hi there er it's got it's got clothes today but it's got home care [sys] sorry [usr] is british gas home [sys] hello [usr] can you hear me can you [sys] i can hear you there [usr] well i can hear you clearly thank you i'm asking you is british gas home care close to the [sys] and there should be no [usr] well i can't get through to them yes i've got a contract with british gas for home care yes and i'm also cover under the plumbing and drains through dino road yes and er i'm calling on behalf of my parents they are very elderly people and their toilets blocked that's the only main toilet they have in the house as well has been blocked since yesterday [sys] we've got a blocked a blocked toilet [usr] and that's been [sys] i can [usr] blocked [sys] give you the number for [usr] british gas are not [sys] what's [usr] taking [sys] the [usr] the bri [sys] [pii] [usr] british [sys] sorry [usr] gas are saying we are closed today i'm ringing british gas home care number that we are closed to the back on monday the post code of my address [sys] right [usr] is [sys] i don't know [usr] post code is [pii] [pii] [sys] right well i can give you a [pii] i can give you [pii] number [usr] well [sys] cos [usr] i just rang the well [sys] all plumbing we won't [usr] well [sys] do [usr] i [sys] our blockages [usr] well who am i ringing now i'm ringing you i'm ringing i'm ringing dina rda in [pii] [sys] no no with dino plumbing it would be i know [pii] that you would need for the drainage [usr] with toilets and trains [sys] that's right that's not our sell i can give you the right number that you need [usr] that's yourselves yes where does that number go to [sys] [pii] they're based in [pii] [usr] me what a nightmare [sys] we're not we're not down [usr] ok [sys] all road [usr] what's the number please [sys] it's [pii] [pii] [pii] [usr] [pii] thank you for that ok have a nice day thank [sys] right [usr] you bye bye bye [sys] thanks [usr] bye [sys] bye | 9Sales Lead
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[sys] on a coming [usr] hi there how are you doing i'm just looking to see if you have any availability [sys] i need [usr] for [sys] it [usr] a block train today [sys] it's a different office for that can i give you the number [usr] sure [sys] it's [pii] [usr] yep [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] right ok thank you [sys] thank you bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling diner you're speaking to [pii] how may i help [usr] good evening just now we've been on we've been on on the phone to to british gas about our home care cover that we've got with them we we've had a plumber out today to change a one a a bathroom over he's he's just put the water back on but we haven't got any water going into the hot water tank from the the the what his words were the er gate valve in the hot water tank as hang on go on the the the hot water tank has failed we we've got no hot water in the house we we are vulnerable adults [sys] sure [usr] hello [sys] i'm here i was just listening to you [usr] i i is there any way you can possibly send somebody out tonight using our home care package [sys] what i'll need to do is put you through to british gas home care because i can't book you in they need to book you in [usr] no they the this woman i've just been talking to she she says because it's with they can only come on saturday between eight and six i try [sys] well [usr] to [sys] no [usr] argue [sys] it's [usr] with [sys] it's [usr] her [sys] no it's an emergency you need to tell them it's an emergency that you've got no hot water and you're vulnerable [usr] well that's that's what we tried telling them but she says well we [sys] i can't [usr] can't do that [sys] i can't do anything i'm afraid your contract is with british gas i cannot book i'm only here to book in and rod customers that are paying today i do not have access to british gas customers i'm afraid i need to just [usr] well [sys] pop you through [usr] this [sys] to them [usr] woman from british gas gave me your number [sys] well that was very wrong of her she shouldn't have she should be booking you in as an emergency as vulnerable people [usr] that's [sys] let [usr] what [sys] me [usr] we tried to argue at task with her but she weren't having any of it [sys] i'm sorry about that she needs to do that i can't do it i cannot book british gas customers in i'm afraid [usr] right [sys] i'm sorry about that let [usr] right [sys] me just put you through and you need to tell them that they need to book you in as an emergency [usr] right i'll tell them then thank [sys] ok [usr] you [sys] you'll just go a momentary hold just as i put you through [usr] ok thank you very much [sys] all right hopefully they'll do that hopefully you'll get something different this time [usr] i hope you [sys] right [usr] say she weren't very [sys] then [usr] helpful [sys] i'm [usr] thank [sys] just [usr] you [sys] putting you through ok thanks bye [usr] cheers thank you [sys] putting you through now [usr] thank you [sys] good evening thank you much for calling british gas [pii] speaking how can i help [usr] good evening just er just now i british castle well about half an hour ago i spoke to somebody we've got a problem with our er er plumbing [sys] who [usr] we've got in the house we we've been having some work done in the bathroom and they the system and now they've got they've they've refilled the system but we found out the gate in the hot water tank [sys] i do [usr] has failed we've got no hot water in the house and also we've got to running of all people in the house they they just spoke to me just now [sys] yes [usr] from british gas gave me the number of dino to phone up in the morning the lady from just said they can't book us in it's got to be you that books us in but for us to tell you that we need it booked as an emergency because we're vulnerable | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem pressed if you did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to [pii] at dino how can i help [usr] hi there i got a quick question for you please i've got a dino engineer visiting me tomorrow he came the other day and he hadn't got the part that he needed it was something booked through a british gas he's got to put a new valve into a radiator and he says he's gonna have to drain the entire system that's fine if you need to do that but he he's given me the slot between eight and one should i not should i should i make this certain that is it not hot when he drains it or does it not matter [sys] sorry say that again please [usr] well i'm just wondering obviously it's very cold we want to use the heating tomorrow but i'm just thinking if he comes and he's got to drain it and the water is hot is that a problem for him [sys] i i mean i shouldn't imagine i'm pretty sure that he'd know what to do [usr] i think i think i think he would have said that to to not use it if he was ok thanks very much i'm glad that [sys] no [usr] it's [sys] problem [usr] pretty cold at the moment anyway isn't it thanks very much [sys] it is [usr] thank you [sys] no problem thank you bye bye | 9Sales Lead
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to the this call is being recorded [usr] hello [sys] hi how can i help you [usr] hello i'm expecting one of your engineers to come and attend the toilet block is waiting to see i need a rough idea of when they're coming the postcode is [pii] [sys] bear with me and is this number [pii] [usr] that's correct [pii] [sys] ok it says that somebody's been there today [usr] and [sys] this [usr] no this [sys] morning [usr] is for the it's for the blockage this is for a different totally different thing they were supposed to come to the blockage not the the other thing [sys] no worries we're dino plumbing but [pii] are at the drainage company they would be the ones that british gas would have raised your blockage to we haven't got a new appointment it was just the one from this morning which is closed now they must have sent it over to dino [pii] i don't have a direct number but i can try and google it for you what area [usr] i thought you were [sys] i [usr] down [sys] do [usr] it [sys] apologize the bub area i'll [usr] you [sys] have a little [usr] you [sys] look if i can help you [usr] you you're not down the road [sys] where do i know plumbing and dino rod the drainage people but they do get confused a lot because i believe a lot of the time they just say dino rod but we're two different companies and we're not the same [usr] ok if i know what i need drainage is that what i mean but [sys] that's correct [usr] that drainage all right ok then i'll get i'll get the number on google [sys] no worries i do apologize i couldn't be much help thank you [usr] no problem thank you take care bye | 9Sales Lead
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[sys] good afternoon [pii] come in [usr] hello my name is [pii] i'm calling from maple leaf dental practice in [pii] could i arrange for somebody to come look at a blocked drain [sys] you've come through to the plumbing department do you want me to give you the drainage number [usr] yes please [sys] it's zero double 14 [usr] ok [sys] 234 [usr] ok [sys] 5678 [usr] right that's lovely thank you very much [sys] perfect [usr] ok [sys] thank you [usr] thank [sys] cheers [usr] you bye [sys] goodbye | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to my name's [pii] how can i help you today [usr] hello we have a premises in cos near [pii] and we have aaa cellar is flooding it's the the sump pump isn't kicking in is that something that you can help us with [sys] i'm not quite sure to be honest er i'm not sure whether we deal with that to be quite honest [usr] ok [sys] what i can do is i can arrange for a plumber to come out but it probably won't be until monday [usr] no that's fine it's a bit it's a bit more urgent than that that's fine [sys] -huh [usr] ok [sys] i understand [usr] that's [sys] sorry [usr] fine thank [sys] about [usr] you [sys] that [usr] no problem thank [sys] take [usr] you [sys] care [usr] bye [sys] now bye [usr] bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] how can i help you today [usr] hello there your folks are coming to visit me tomorrow afternoon between one and six o'clock and last year when almost a year ago when they came for exactly the same problem the chap he said i'm sorry but i've forgotten my camera could we make sure that the one that comes brings a camera [sys] you [usr] that [sys] would have to give a call you'll have to give a call in the morning because that's when they assign the engineers with the equipment if you give a call in the morning [usr] ok [sys] they can make sure that it's been assigned is that ok [usr] that's right what time should i call [sys] 8 a.m. [usr] all right thank you perfect thank [sys] yes [usr] you bye [sys] take care bye are you guys busy today | 9Sales Lead
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[sys] good morning dino [usr] hi there i just hear about 10 to go and i was [sys] hello [usr] hello can you hear me [sys] i can hear you now sorry it just kept breaking up for a second [usr] i booked an engineer about five or 10 minutes ago which i would to cancel please [sys] ok what was the reason for canceling [usr] we found somebody local who a third of the price [sys] right ok no worries i'll get that all canceled down for you now [usr] thank you do have you got my postcode [sys] it's the ip 33 2 [pii] [usr] that's right if you don't mind canceling that one please [sys] i'll get that all canceled down for you now [usr] brilliant [sys] all [usr] ok [sys] right [usr] well sorry to waste your time [sys] no [usr] and thank you [sys] no that's absolutely fine no worries all right thank you [usr] all right [sys] thank [usr] bye [sys] you bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] good morning i had a gentleman come out to my property on the third of october to unblock my drains [sys] ok [usr] but [sys] going [usr] they're still [sys] to [usr] blocked [sys] ok bear with me a quick second what is your post code please [usr] it's [pii] bravo bravo [sys] ok bear with me a quick second let me just check see what right what ok yes and the first line of your address please [usr] it's [pii] [sys] no let's see all right i'm gonna give you a number to dial that [usr] ok [sys] number is for the local office and ok [usr] right [sys] and they'll be able to arrange them for it do you have a pen please right the number to dial is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok [sys] all right [usr] thank [sys] cheers take [usr] you [sys] care bye bye [usr] fine that's fine | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] hi i'm calling i've just had a plumber out to fix an a a blocked pipe in a flat and he hasn't been able to unblock it he's he's a a drain unblock that goes down about 15 m but he hasn't been able to unblock it he said i need to get in er drain blocker and a specialist [sys] what's the actual issue [usr] it's well my sink was blocked it wasn't draining he's gone in had a look taken loads of stuff out but it's still unblocked it it seems it goes right down inside the pipe and he can't reach far enough down to clear it out [sys] when you say sink is this kitchen [usr] it's [sys] sink [usr] i think it's kitchen could be all the way down to the drain [sys] are your bathroom is affected in any way [usr] sorry say that again [sys] hello [usr] hi sorry can you hear me [sys] are your bathroom for the tea affected [usr] no not at all [sys] or [usr] it's just the kitchen kitchen only [sys] ok i think the line [usr] sorry [sys] delayed [usr] it's really [sys] a little bit if i could just ask if this is regarding a domestic property [usr] it's domestic [sys] ok you have british cat cover for your coming in insurance [usr] sorry have i got british gas cover [sys] yes home care for your rains [usr] sorry i'm gonna try and call back because it's a really bad line i'm gonna call back sorry [sys] of course | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have any did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening speaking how can i help [usr] hi if you need an emergency drainage drainage engineer is that possible [sys] yes it just depends what's the what's the issue sorry [usr] there's our outside pipe pipe going outside of the property there's a water is coming all the way up into my drop into my property when i open the lid up outside the last time it happened did did the access point that happens again somebody can just take that access point and take all the water out and do the jet wash i that's [sys] your train is blocked outside your house [usr] yes [sys] ok is it where does it located in your back garden or on the front of [usr] it's [sys] front [usr] a back [sys] driveway [usr] garden back garden [sys] per garden ok and is your toilet still working fine [usr] toilet is working fine it just the [sys] just a train outside [usr] drain dr drain the toilets if i do that too much toilet it will come it comes out of the bathtub because [sys] right [usr] the water [sys] ok [usr] is coming water is coming all the way up through my pipe [sys] right ok i can book an appointment it won't be for tonight but it can be i can see when's the next available appointment [usr] could you do it not today emergency plumbing [sys] no [usr] what if somebody needs emergency plumbing what do you do what do you suggest for this [sys] emergency drain is you you won't unblock your drain if you have a toilet to use if your toilets are working fine then that's not an emergency [usr] toilet is not working [sys] and [usr] fine because when i flush the toilet the water which is there it comes all the way up and it comes out of the what do you call [sys] [pii] [usr] it bath tub or or fills all the way up if i use it because we live in a multiple flats it means my one my if my one is blocked that means anyone from the top is flushing their one is not going through either [sys] have have you got a have you got a shared rane [usr] yes [sys] right ok you need to bring your local water boat because if the drain is shared with other flats then there's a team called local water boat they can come and unblock we don't attend shared trains [usr] if the pipes are pipes at the main hold pipes are different the main hold drains are different it's just the pipes we are in because we are living a block 33 flats [sys] yes [usr] is that [sys] because you you will have a shared drain and all the drain all the flats are linked with that drain and the drain is blocked it means that's a shared drain you need to bring your local water board they will send the team to unblock we don't deal with shared drains [usr] you don't deal with shared dreams [sys] no [usr] ok [sys] i'm sorry [usr] ok | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to dino my name's [pii] how can i help [usr] hi there i'm having a lot of problems with drains in my property somebody has suggested that i call you to get a camera put into the drains to see if there's some fault going on [sys] hm that way she'll be able to have a look at that for you and what's your postcode there [usr] it's [pii] [pii] and it's [sys] ok [usr] [pii] [sys] that's absolutely fine if you give me one moment while i do i pop you over to the local team and we'll get them to have a look at the availability camera and go through costings and everything with you we'll see about getting it sorted [usr] thanks [sys] on do you want me to give you the number and [pii] you through or do you want me to just bobby you through i know some people [usr] just [sys] it some don't [usr] me through please [sys] no worries one sec i'll get it across [pii] is the uk s expert repair service offering fast professional solutions to building maintenance problems hello don plumbing [usr] hello there i am having quite a lot of problems with drains in my property and somebody has suggested that i get you guys to put a camera up the pipework [sys] ok what what's the postcode [usr] it's [pii] [pii] [sys] right and what's the door number [usr] it's number one per plus [sys] is that one a [usr] no one [sys] just one [usr] just one [sys] right ok have a look if you just bear with me two moments i'll just speak to my colleague thanks [usr] hello hello hello [sys] hello hello | 9Sales Lead
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[sys] good morning plumbing [pii] speaking how can i help [usr] ohh hi i wonder if you can help me i'm calling from maley dental [sys] can [usr] practice [sys] i [usr] and we have a drain that we think is blocked i was just wondering whether someone could come and have a look [sys] right i'll have to give you another number bear with me for a moment right the drains team that you need is [pii] [pii] [usr] ok lovely thank you very [sys] with [usr] much [sys] the plumbing but if you call that number that's the [usr] yes [sys] the drains team [usr] ok lovely [sys] ok [usr] thank you [sys] thank [usr] bye [sys] you bye | 9Sales Lead
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[sys] thank you for calling dino rod your local drains and plumbing experts for drainage inquiries press one plumbing inquiries your call is very important to us please wait for the next available agent [usr] do you want me to do it [sys] [pii] speaking [usr] hi i'm just ringing to enquire really about a price my toilet pipe is blocked but it's blocked from the outside on the actual outside of the house the pipe that goes down the back we've tried everything tried everything but we can't even flush the toilet it's leaking through my light fitting in my in my kitchen and everything and i just [sys] ok [usr] wanted to know a price of how much it would be to come and basic see if you can unclog it [sys] ok the standard call out charge for is it a domestic property [usr] yes [sys] ok the standard call out charge for a domestic property is 100 and £70 for the first hour for the attempt to unblock the drain [usr] right for god's sake right ok i'll have to call you back cos i i haven't i haven't really got that money i haven't at all truthful [sys] that's no problem at all [usr] all right thank you much [sys] ok no problem [usr] all right thank [sys] take [usr] you [sys] care bye [usr] bye [sys] now | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across good morning you're through to my name is [pii] how can i help [usr] hi there i have a blocked manhole drain at the side of my home can i just get a quote on how much it will cost for an engineer to come out to unblock it too [sys] approximately 100 and £70 and that includes the [usr] 100 [sys] va t [usr] right ok do you cover the croy area [sys] we do we cover the whole country [usr] right ok 100 and 70 that's a bit more than i was quoted earlier i might have to revise that [sys] that's fucking [usr] ok thank you for your time [sys] no problem at all best of luck with [usr] ok [sys] it [usr] thank you bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes know you're speaking to [pii] how can i help you [usr] hi there is it possible to to find out how much it would cost to send someone around to fix a we've got aaa sink in the kitchen which is leaking it's it's it's from the draining [sys] right do [usr] you [sys] you think [usr] the [sys] sorry is it blocked is it blocked and that's causing the leak or is it just a leak do you think [usr] ii i don't know it it iii i think it might be blocked i'm i'm not entirely sure to be honest [sys] don't worry if if for a blockage appoint well to send a train engineer engineer out to do what's called the routine unblocking that would be if it was if it was if it was done monday to friday eight till six it would be £170 [usr] right [sys] if it was if you pass an emergency if any sewage was spilling out or it taking your toilets out and it was done today it would be £224 [usr] right ok ok and if it was done on monday the friday it would be 1 70 would it [sys] yes yes yes [usr] ok all right let let let me let me speak to to the missus and i'll get back [sys] that's [usr] to you [sys] fine that's fine just [usr] all [sys] sorry [usr] right [sys] sir just to let just to let sorry monday would be 1 70 from tue tuesday upwards it would be 1 80 for [usr] all [sys] the [usr] right [sys] week [usr] ok ok [sys] just [usr] ok [sys] just [usr] then all right [sys] changing on wednesday on tuesday all right [usr] sure ok thank you [sys] you're welcome take care [usr] thanks [sys] thanks [usr] bye [sys] again bye [usr] bye [sys] bye [usr] bye bye | 9Sales Lead
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[sys] thank you for calling diner rod our office is currently closed for general inquiries or to book a non-emergency service please press one to leave a voicemail a team member will return your call during office hours for emergency situations only please press two to book an out of hours engineer please note that this option is strictly for emergency situations no [usr] hello is that [pii] [sys] yes [usr] hello i'm ringing from super fry in [pii] we are in a bit of a pickle at the minute but i was just wanting to know what your call out fees are or if you had any availability any time soon [sys] would be it'll be a pure fortune to go to port stewart what's your problem [usr] well it's extraction under the floor that keeps filling up with water therefore our pans cut out and the block the drains are all blocked somewhere that we can't it keeps filling up again [sys] grease trap there [usr] i don't honestly know my husband's been trying to do it himself but keeps filling up the water and then with the weather being the way it is and then there's the safety aspect with the pan it keeps the pan just keeps coming out [sys] sounds [usr] come [sys] to [usr] on [sys] me [usr] at [sys] that [usr] all [sys] you you you you are a chippy are yous [usr] aye [sys] i would say your problem is a reef trap there is your boot straps blocked [usr] aye [sys] have you tried north coast strains up there have you [usr] i hope they're not answering and then i tried another guy in [pii] and he said he said to try yourselves except he knew that you were very expensive he's just up to his eyes too he said he might be able to do something tomorrow morning but we have another plan that we're trying to use in the meantime it just means we can't get open because once you open you can't get anything done [sys] to me [usr] you need the pan for cooking in and nothing else what are you talking call out fee [sys] it'll [usr] or [sys] be £585 [usr] it be just to come out god [sys] and [usr] hm [sys] i i say he he could attempt to jet that but if your problem is your grease trap it would probably need sucked out [usr] you wouldn't even do that anyway [sys] no we [usr] alright [sys] would just be [usr] you [sys] jetting we we have vacuum equipment [usr] who who would do that then if that was the he seems to think it's the drains it has happened before i think but i mean who would do that then if the drains didn't cure it [sys] fw you should you should maybe check if if the problem is the grease trip typically in a chubby you have to have a grease job [usr] yes [sys] is your braces and going out to the drains [usr] right [sys] have you have you has your husband checked manholes and stuff have you manholes [usr] aye aye [sys] on on [usr] that's [sys] what [usr] where we lifted the manhole and we've been emptying the water out of it it keeps filling with water you see i think there is a wee bit of a hole there too there was there was a guy meant to be coming but he can't come to tuesday to see about well done something or other [sys] right [usr] it just keeps filling up with water at the minute then the pan won't go on but it is also the drains out the back of the shop are are blocked as well [sys] i i would say it [usr] what sorry sorry i didn't hear you [sys] but i would say i would say typically [pii] is gonna be your problem [usr] and it's £595 [sys] i i [usr] just for the call out before [sys] well [usr] you do [sys] just [usr] anything [sys] a grade them for them well it would be it would be a temp the four star on site what's the what's the to the back of your property [usr] there's a wee tiny backyard that closed in in between two yes as that seems to be the problem maybe i suppose two old buildings joined together years ago i think [sys] it's [usr] i'm [sys] it's [usr] not sure [sys] the courtyard is it [usr] a wee tiny one and then we have two back yards but this one's in between halfway along the building get a good lot [sys] bye no honestly i even saying a two man team is gonna be [usr] right [sys] needed because you need one monitor machine and one monitor but the problem are you [usr] ok well sure i'll leave it in the meantime if not if we can't get it sorted either way i'll give you a call back [sys] holiday alright [usr] ok [sys] ok thanks [usr] thank you thank [sys] bye [usr] you now [sys] bye bye [usr] bye [sys] bye bye bye bye | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [pii] hi you're through to jenissa diner [pii] how can i help [usr] could you just tell me if you deal with flooded cellars i've got it's a domestic property but i've got some water in the cellar it's not a drainage problem the drains are ok but i need the water pumping out of the cellar [sys] right ok can i take the postcode and transfer you over to the relevant department please [usr] it's [pii] [pii] [pii] [sys] right i'll transfer you over now if that's ok is that [usr] thank you [sys] you're welcome take care bye bye now thank you for calling dino plumbing yorkshire links please note all our calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you good morning dino plumbing [usr] could you just tell me if you deal with flooded cellars it's a domestic property but i've got water in in the cellar and i'm i'm not the strongest but i've got health problems i just wondered if [sys] right [usr] down [sys] unfortunately [usr] the road [sys] we don't deal with that it's the [usr] ok [sys] drain side of things that [usr] right [sys] deal [usr] ok [sys] with that [usr] all right thanks very much thank [sys] no [usr] you [sys] worries thank you [usr] bye [sys] thanks bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to how can i help [usr] hi i'm calling on behalf of my parents they seem to have a blockage whereby when we flush the toilet the toilet rises and the drains at the rear of their property also fill up with water but they don't have they don't seem to have a manhole on their property [sys] hm [usr] there is one on the road but other than that we don't know what access there is we're just calling to get some advice really to find out are the people to help or is it waterboard if it's on the main [pii] [sys] to be honest we can still do it even if it is the water board however you do need to find out with them first to see if it's a shared drain you just need to contact the water board to make sure it's not a shared drain [usr] right ok [sys] even if it is a shared rain as long as you guys are still open to being the bill payer or if you guys discuss it with your neighbors you wanna go but we just need one person to give us a call and book it through [usr] all right [sys] on one bill payer [usr] but [sys] we can unblock it [usr] ok we we i just need to call the water board to find out if it's a shared drain ok i shall try [sys] and [usr] that [sys] then they usually have a 72 hour sl a it's quite a bit of time for them to come out [usr] right [sys] whereas we can come out sooner however we charge 100 and 70 for the unblock [usr] ok [sys] i'm not sure what their charge is if they do have one [usr] yours is 1 70 to unblock it and we'll find out from them at least if it's a shared one and then we can contact yourself to say let that it's a shared one or not [sys] exactly [usr] ok no worries i will give [sys] hello [usr] them a board ok thank you for [sys] perfect [usr] that cheers [sys] perfect [usr] bye bye [sys] take care bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hi my name is [pii] i work for we with you i was just speaking to a fellow called carry carry put me through to the local team for bom and they gave me a number for what they said was value serve that could come out and sort a problem i've just dialed the [pii] number for value serve and it's an incorrect number not in use are you able to give me the number [sys] right ok [usr] for someone who could come and fix a master that's blocked in [pii] postcode is [pii] [sys] i mean in most cases we don't deal with macera if if you've been told valley do [usr] well i was given the [pii] number which is [sys] what [usr] out [sys] make [usr] use [sys] of macerator is it [usr] i do not know i am two floors up from it at the moment [sys] it's ok i mean i take it then that you rung the local office for bournemouth and they then gave you the number is that right [usr] i was i spoke to one of the customer services guys he put me through to a local office and then they gave me the number [sys] right ok all i can do is just give you the phone number for the local office again and just tell them that the number they gave you is wrong because we don't have their number for people [usr] what [sys] that repair [usr] what number would this be [sys] the number is [pii] [pii] [usr] [pii] [sys] [pii] [usr] and that covers [pii] does it [sys] well that's fitzsimmons they cover the [pii] area but it's probably them you spoke to before that gave you the wrong number for the company that repairs the macerator [usr] ok [sys] all all i could recommend is ringing them back and asking them for the correct number [usr] all right thank you very very much for your time all [sys] i'm [usr] right [sys] sorry i can't help you further [usr] that's [sys] we don't [usr] right [sys] deal with macerata ourselves you see that's the problem [usr] thank you for your time and that's really helpful cheers man [sys] if [usr] bye [sys] you don't get anywhere with them all i could advise really is to try and find out what make of macerator it is and speak to the manufacturer and they'll be able to let the local service agent for those [usr] i will make sure we've got the make all right [sys] absolutely [usr] thanks for your [sys] ok [usr] time cheers [sys] you're [usr] bye [sys] welcome [usr] bye [sys] take care thanks bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] at how can i help [usr] yes hello could you please give me a quote how much it will cost to unblock the outside waste [sys] it's £180 [usr] right right ok thank you [sys] you're welcome [usr] bye bye [sys] right | 9Sales Lead
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[usr] for me if you [sys] thank [usr] do [sys] you for [usr] two [sys] calling dino rod partners with british [usr] you're gonna [sys] gas [usr] be all day there and you're doing [sys] please [usr] probably [sys] listen to the options carefully we can get you to [usr] that [sys] the right team if [usr] then [sys] you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage [usr] 1.55 [sys] services online [usr] job [sys] in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] when you come to doing one [sys] we record calls for quality and training purposes [usr] no i can do that four and then we have [sys] hi you're through to how can i help [usr] hi it's just for a bit of advice i'm a maintenance man at the er mcdonald's and i got a i got a quote from another contractor to come and do a do they call it a line in where they put a patch inside a inside a pipe they don't do a dig up i was wondering if you guys have a set price at all that you charge because their price [sys] we [usr] seems [sys] do however they do vary depending on where in the [pii] you are i'd have to take the postcode of the site and transfer you over to the dining office in that area [usr] ok [sys] the post code whenever you're [usr] [pii] [sys] ready [pii] ok [usr] to delta echo i just rang the web number off the website that's all [sys] right i'll transfer you over now [usr] thank you [sys] you're welcome bye bye [usr] yes | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hello i'm hoping you can help me my name's [pii] i live in [pii] and i started having bother with my outer train coming from the roof the drain right and i got the gas board out last week and they says they don't do that because it's a a rainwater damage right i got another guy i think he was down the road man and it wasn't right i had two men out last weekend right two different people and none of the two dealt with the the outer pipe i managed to get someone locally the man came and he's here he's still there working and the it's a drain it's blocked he's taken the the damaged part from the top and he's cleared all the the gum up was at the top ok from the pipe and he's he put a a big thing down because he does this thing at times [sys] what what's your what's your postcode [usr] it's [sys] please [usr] [pii] [sys] [pii] [pii] [usr] huh [pii] [sys] right the [pii] [usr] [pii] [pii] [sys] sure it's [pii] [usr] [pii] [sys] [pii] [usr] mmml [pii] [pii] monkey [pii] [sys] right ok what i'm gonna do is pass you through to our local office [usr] thank you [sys] they'll take care of that for you ok [usr] ok thank you [sys] good morning dana plumbing [usr] hello my name is [pii] and i was asked to phone here to try and get someone out to deblock one of my brains [sys] it's the road section that you need [usr] i [sys] i'll [usr] know [sys] give [usr] but [sys] you their [usr] i'll [sys] number [usr] tell you what it is just in case because a man taking a man's just put me through to you [sys] huh [usr] right i was talking to him and it was supposed to be the rods right and i it was my outer pipe right was blocked [sys] huh [usr] right and i got a man up and he has unblocked it from the top right [sys] huh [usr] and when he went to clear the the rest of the pipe he says it's just water that's in it all the way up from the ground up all the way [sys] ok [usr] up he says it's and he went and he he he got a a wee instrument and he managed to get rid of some of the water right but he says [sys] huh [usr] it's blocked at the drains he said drains it's blocked underneath he says that he doesn't [sys] it's [usr] get to that [sys] and who who was that that came out to [usr] it's [sys] you [usr] mister [pii] no miss [pii] the company is [pii] [sys] all right do you have the heating and drains cover plumbing and drains cover with british gas [usr] i've got i've got a a cover but they say that's not covered [sys] right it would need to be roads that you would phone [usr] huh [sys] and ask them how for a quote [usr] right [sys] how much it would cost you [usr] huh i need it [sys] and [usr] today [sys] they would book it in what is your postcode [usr] it's [sys] please [usr] [pii] [sys] right i'll give you the local office number then [usr] right thank you [sys] right it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] i've got another number i was given and it was [pii] [sys] i don't know whose number that is [usr] there's no phone back yet [sys] cos it's not our office number but that that number that i've given you is for diner road [usr] right [sys] they do drains blockages and that [usr] right ok [sys] but i don't know how much they would charge you for [usr] i [sys] it [usr] know i know it's gonna cost me and i i'll [sys] i [usr] have [sys] know [usr] to stay [sys] that's [usr] wait [sys] the thing [usr] and see how [sys] i mean she [usr] money [sys] can [usr] i've got [sys] maybe tell you [usr] right ok that'll be fine i need it done as soon as because [sys] aye [usr] i've had i [sys] well [usr] got [sys] they'll [usr] my roca [sys] be [usr] done [sys] able to give you [usr] i save my [sys] huh [usr] and my it's now ruined well you [sys] right [usr] know because it was and it was done what about five weeks ago [sys] and is the drain inside your property [usr] no it's [sys] or is it outside [usr] it's outside [sys] on the [usr] the house the train's outside [sys] a but [usr] the [sys] is [usr] house [sys] it on the street is [usr] no [sys] it in [usr] it's [sys] your [usr] it's [sys] boundary [usr] in my huh [sys] aye it's in your boundary wouldn't even be with scottish water then [usr] i'll need scottish water [sys] that's the only thing no if it was outside your boundary [usr] all right huh [sys] the drain [usr] right [sys] they you could have got them to have a look at it but if it's inside your boundary then they class it as your responsibility [usr] i'm trying to do that [sys] but [usr] i'm trying to sort it [sys] it's i know no no i know that [usr] i'm i'm good today [sys] but if you give them a phone they they'll be able to advise you [usr] ok thank you [sys] ok [usr] thank you thank [sys] no [usr] you [sys] bother [usr] thank [sys] bye [usr] you bye [sys] bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas [usr] hm [sys] please listen to the options carefully we can get you to the right team do you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help afternoon through to dino you're speaking to [pii] how can i help [usr] hi there i'm just looking to get an update on it should be an open job reference [sys] ok what's the postcode please [usr] it's [pii] [sys] he broke up [pii] [usr] sorry one sec [pii] [pii] [sys] [pii] and the first line of the address please [usr] [pii] [sys] and just your name please [usr] [pii] [sys] thank you very much the th of december where are we hold the line a sec for me let me get you directly through to the office that came out and they'll be able to see where they're up to with it all do you want me to give you the direct number for them just you've got it if you do need it again [usr] if you can just give me one second let me just [sys] no [usr] grab a pen [sys] problem sir no problem sir [usr] and go on then i'm [sys] are you ready for it [pii] i see [pii] [usr] yep [sys] three i can't i can't see it [pii] [usr] i want [pii] [sys] all right i'll get you through to him now anyway but there you've got the number if you need it hold be a sec [usr] sorry could you [sys] i'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative dino plumbing [pii] speaking how can i help [usr] hi there i'm just looking to get an update on i think i should be having an engineer [sys] ok [usr] coming out today but i never received confirmation [sys] no problem what's your postcode please [usr] the postcode is [pii] [sys] please bear with me a second [pii] i don't [usr] that's [sys] see [usr] right [sys] a job for today bear with me a second i see i can see we attended on the 30th and then let me just have a look at the notes quickly you two times straight 500 mil micro [usr] ok [sys] bar pipes repair heating pipe there's nothing booked for today and i'm not sure when those parts will be delivered [usr] ok there there's no there's no bj [sys] no [usr] on [sys] not [usr] the as [sys] at the moment [usr] yet [sys] what i'd need to do is just double check with the engineer to find out how quickly we can get those parts i can give you a call back would that be ok [usr] ok that [sys] no [usr] that would [sys] problem [usr] be perfect [sys] at all [usr] thank you [sys] what i'll do is i'll get on the phone with now just go double check he's not working the night because then he won't answer my phone call just bear with me a second just double check sorry i won't be a moment for this low [usr] no worries [sys] today he's sick today he's marked as non productive what i can do is i'll send him a whatsapp now he won't i'm not allowed to contact him if he's called in sick what i'll do is i'll whatsapp him then he can when he turns the work phone i can't he'll be able to see it i'm hoping he'll be back tomorrow in the interim what i'll also do is email the parts department see if they can give me an update between the two of them i should have an update i most likely within 24 hours i'm not gonna say it's gonna be super super quick [usr] ok [sys] but generally within 24 hours i should have an answer and i can give you a call back and we can secure a date [usr] ok sure in terms of obviously assuming parts are available fairly soon are [sys] yes [usr] we are we just talking [sys] if [usr] a couple [sys] we can get it [usr] of [sys] from [usr] days [sys] a merchant [usr] here [sys] then [usr] or [sys] it won't [usr] there [sys] be long before back if it requires being purchased on a delivery basis then it's usually 3 to 5 working days for anything that needs to be delivered but if we can get it off the shelf and we obviously talking in a totally different situation ok [usr] ok [sys] i'll send it all [usr] ok [sys] off now [usr] sure [sys] and then hopefully i get a response soon alright thank you for calling [usr] ok [sys] bye bye [usr] brilliant well thank you very much cheers bye | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thank you for calling british gas you're speaking to noble solve services team how can i help [usr] hi [sys] you [usr] i had a diner engineer come to the property on monday he managed to sort out i had an emergency appointment on monday cos i had a leak when i woke up he's managed to sort out half the problem but we're still waiting for a part and i every day i've been calling and every day someone says hasn't someone called you yet and no one has called me i have no idea what's going on still i've got two young children with no hot water and heating in the property [sys] when they have the parts on stock they will contact you to arrange for the engineer to come and finish the job they were not gonna call you if they don't have the part yet [usr] ok well i was told every day and i've called british gas as well all cos i haven't been able to get through to dino at all it's british gas i've been calling cos every time i called dino it's a deadline yesterday british gas put me through to dino but again it was a deadline no one answers i and everyone who i speak to british gas keeps saying to me that we're surprised they haven't called you they should have called you by now with an update i'm still sat here with nothing i need an update as soon as possible i've got work next week i can't be taking time off work i need to know this was done as an emergency appointment i was told of the young children in the house no hot water no heating that this will be put through as an emergency but i've heard nothing i'm still here twiddling my fingers i need an answer [sys] the past two days was a bank holiday that i know was not in on the call that's why you wouldn't have received a call from them [usr] well the dino [sys] i [usr] engineer [sys] presume [usr] told [sys] that [usr] me that [sys] they [usr] and then british [sys] have [usr] gals told me that yesterday as well hello god they're crap hello hello | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you please sorry [pii] how can i help [usr] hi there i was wondering just how much your call out fee would be to come out and do an unblock unblock a drain now [sys] to unblock there's a there's a call out charge but it will be 225 [usr] ok fine and then if it can go if it can wait till tomorrow how much would it be in the middle of the day [sys] it's 100 and 80 [usr] 100 and 80 all right ok no problem and would you come out to whittles ford [sys] it just depends on the situation as well if you've got a sewage coming out we'll come out to you immediately if you've not got sewage come out we don't come out immediately [usr] ok because it's it's the toilet at the bottom of our stack every time we use one of our other toilets it's overflowing with sewage and we can't use any of our toilets not [sys] right [usr] sure if that classifies [sys] ok [usr] as the same [sys] have you got all the toys that you can use on the property [usr] no no cos they're [sys] no [usr] all just overflows [sys] it would it would be cheaper tonight if you want to go for the cheaper option just for tomorrow morning [usr] ok [sys] or [usr] fine [sys] if you want i can book you in now it's up to you [usr] all right do you mind do you mind if i just ask my husband i'll call you back is that ok brilliant all right ok thanks much [sys] right [usr] ok bye | 9Sales Lead
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[sys] hello thank you for calling [pii] central london please note that calls may be recorded for monitoring and training purposes hello [pii] [usr] hi i wonder if you can help me [sys] ok [usr] i manage a property in [pii] [sys] in seven months [usr] is [sys] ago [usr] office [sys] for [pii] this isn't the correct office but i can give you the number of the correct office [usr] ok lovely [sys] just bear with me one second i'm just gonna put you on i'm just going to get the number i put you on hold one second thanks sorry was it for drainage or was it for plumbing [usr] er drainage [sys] ok no problem no worries let me just get that number one moment any hello [usr] hiya [sys] hi i've got the number for you are you ready [usr] lovely [sys] ok [pii] where no that [usr] [pii] no that's not enough numbers [sys] [pii] [usr] [pii] it's [pii] [sys] exactly she knows that she's [usr] what was the last bit cos i just deleted [sys] [pii] [usr] it ok thank you [sys] thank you bye [usr] right | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred by customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good morning thank you for calling dino [pii] speaking how can i help [usr] good morning [pii] i'm just ringing up to try to get a quote for a cctv drain survey for a home well new home purchase potentially [sys] we don't book the cctv surveys they need to be booked directly with our local offices because it's the equipment that needs booking not the [usr] right [sys] person i don't know the price unfortunately because i've never booked one i can give you the local office number for your area if [usr] that'd [sys] i could take [usr] be great [sys] your postcode what's your post what post code where you want it done [usr] it is [pii] [pii] should be [pii] hopefully [sys] let's have a look see who that is i've got it do you have a pen handy [usr] i do mate [sys] the local office number is [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] brilliant i'll give him a call [sys] good luck [usr] thanks again mate cheers bye [sys] take care bye | 9Sales Lead
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello down road [usr] hello [sys] well [usr] i've got the home care service with you guys [sys] no no [usr] and i was wondering if i could book [sys] can say that [usr] an appointment to clear a drain because the drain at the back of my house [sys] you [usr] is blocked [sys] too are you a british gas customer [usr] yes i am [sys] you need to call the british gas and book the job in with them and then it will [usr] do [sys] come to us [usr] i [sys] and [usr] ok [sys] then it will come to us and then we will accommodate [usr] ok cool i'll send them now [sys] alright cheers [usr] thank [sys] thank you [usr] you [sys] bye bye [usr] thanks bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to how can i help [usr] well i wonder if you can i've been on your website they're trying to put a booking in and the the bookings not no bookings for the day tomorrow or the next day the first available is friday none of them gonna be available on friday is my partner's birthday and the weekend we're away i was just wondering if if there was any other dates or if there's anything else that i can do to maybe get somebody in the next couple of days to pop out and have a wee look at a problem i've got to the house [sys] ok was the earliest showing for friday did they say [usr] friday is the earliest it's showing [sys] unfortunately it would be the same for me then if i was to have a look it's [usr] right [sys] quite up [usr] ok [sys] to date on the website what is the issue of the property [usr] it seems to be nothing nothing drastic there's just a bad smell coming from i think we thought it was the toilet but it it seems to be the shower and i'm not sure whether there's a blockage in the the the the runoff pipe or something that [sys] ok fair enough unfortunately we won't be able to get out to you in the next couple of days then if that's what the website says [usr] right [sys] if [usr] ok [sys] you're able to book it in after you come back from your holidays then that would be perfect [usr] right ok i'll i'll i'll i'll just the off chance that that the the site just was bang up to date and you maybe had some in the area over the next couple of days [sys] no [usr] it's not drastic [sys] no fair [usr] it goes [sys] enough [usr] up it's a it's [sys] definitely [usr] a leak or anything drastic i'll i'll maybe just i'll speak to my partner and and try and get it booked in for the beginning of the week or something [sys] perfect all right thank [usr] ok [sys] you for calling [usr] thanks [sys] take [usr] for your time [sys] care bye [usr] ok bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas calls [usr] no [sys] may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold you're speaking to how can i help hello and i'm sorry hello [usr] hello [sys] ok [usr] missus [sys] can i take [usr] speaking [sys] the postcode [usr] here [sys] where you are [usr] is [sys] please [usr] it calling who's speaking [sys] ok [usr] hello hello i somebody in my drainage is block as in [pii] is the g 12 [sys] and it's [usr] g [sys] the train [usr] 120 [sys] that's blocked [usr] p for peter z for zoo [sys] ok what i'll do then is i'll transfer you to the office that's gonna do the work they can let as soon as they can come out [usr] block is overflowing i need somebody very quickly thank you thank you much [sys] thank you for calling a diner rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for a cat [usr] my mom is he [sys] good afternoon sorry good morning [pii] speaking do you have british gas [usr] hello [sys] home care [usr] good [sys] cover [usr] morning to you i'm missus [pii] is speaking here [sys] what's your postcode [usr] i need [sys] there please [usr] somebody to come out please my drainage just block [sys] -huh [usr] overflowing no [sys] right [usr] g [sys] bear [usr] 12 [sys] with me a second please [usr] zero p for peter z for zoo o p z [sys] hello wait for me could i take [usr] thank [sys] your number and give [usr] you [sys] you a phone back in a few minutes i have to check what availability we have what's your number please [usr] i love it [sys] -huh [usr] good [sys] -huh -huh [usr] please do [sys] -huh [usr] 07 [sys] 04 give me 5 [usr] 818 [sys] 10 minutes i'll have a wee look at what what what i can do for [usr] double [sys] you and give you a wee [usr] four [sys] phone back if that's ok [usr] double two 04 [sys] ok thank you thanks bye bye [usr] thank thank you much calling is good he always do for my work [pii] thank you bye bye | 9Sales Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two did that you can now book drainage services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold you're through to [pii] my name is [pii] how can i help [usr] hello there i'm just wondering what the what the chances are of getting someone out to unlock our drains before 12 today [sys] i cannot guarantee that [usr] no [sys] what what what what's what's your post code please [usr] postcode is is [pii] [sys] yep [usr] [pii] [sys] [pii] [pii] please the only other thing i would probably advise is if i give you the number to the local office they would tell you if they can send someone out because i can book it but i can't guarantee but they they they can be more precise time wise as to if they can get someone out there [usr] ok [sys] do you have a [usr] if you if you could give me that number that'd be appreciated [sys] it's [pii] [usr] [pii] [sys] [pii] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] brilliant [sys] let me let me repeat that again it's [pii] [usr] yep perfect and and where are they based [sys] i think this particular local office is is based in [pii] but because of your post code i'm assuming they cover your area because not all c o not all c o postcodes are covered by them but they would have someone local within ac o post code that they would send through [usr] ok ok perfect [sys] all right [usr] i'll [sys] all right [usr] i'll give him a try [sys] no worries no worries cheers take care [usr] thank [sys] bye bye [usr] you bye bye | 9Sales Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold hi you're speaking to how can i help [usr] hello is that [pii] [sys] it is [usr] yes i had a a quote quotation to replace a couple of pipe in my kitchen i've got the quote job number it was quite a few months ago would it still be traceable [sys] can i take the postcode of where you are [usr] s l 30 l x [sys] [pii] [usr] xl x s l 30 l x [sys] and the first line of your address please [usr] 34 a high street cold [sys] mister [pii] [usr] yes i've got the job number here [sys] the the one ending in [pii] i can give you the number for the local office that did the work and er also provided the quote i'm not sure if they're in today but obviously they would be in tomorrow and they would be the ones that would be able to say all that for you [usr] ok was it is it a job that's completed [sys] let's have a look arrived on site and know what had to be done on the supply pipe to the internal stopcock made access through the through the kitchen cupboards and broke down into the concrete i exposed the pipe turn the water back on to see where the direction of the water was coming used a listening stick to try and identify where the leak was but it was the same volume everywhere made access through the net tile and uncovered the pipe and no leak i exposed the net tile and found a leak on the 15 mil bend replaced the pipe and sold the new pipework test it all ok er wrap the whole pipe in denzel tape to protect it the customer did not want me to fill back in because they wanted to show the insurance company [usr] yes [sys] that was the job that they did if there was anything follow up from that it would again be the local office themselves that would have the details for that [usr] ok alright let me just number one what's the number [sys] [pii] [pii] [pii] [usr] ok owen [sys] all right then [usr] 01256 355572 [sys] 02 on the end [usr] 02 ok thank you [sys] all right then thanks a lot [usr] what [sys] bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon in here at daniel how can i help [usr] hi i just wondered if you had any emergency drainage people available today [sys] what appears to be the problem [usr] there's a a blocked drain it's been a problem outside our building for a while and the man the building management aren't coming back to us over the holidays and it's starting to flood and i'm worried with the rain it's gonna rise and come in the house [sys] right ok how about that is it coming in at the moment or is anything overflowing outside sorry currently [usr] it's it's not it's not coming into the building yet but it's it's overflowing there's a big pool of water outside almost at step level but not quite yet [sys] ok and is it just water that's out there or is it foul waste [usr] it's quite cloudy water [sys] ok right let's have a look we could look to get an engineer out to have a look at it but it wouldn't be today [usr] bye [sys] it it would be a standard appointment at the moment it'd be 2 to 3 working days with just being water [usr] ok [sys] if it was sewage or anything that i just start to to back them but then we could get out as an emergency [usr] ok all right maybe i'll wait and hopefully the building will come back to us then on tomorrow or the day after [sys] apologies [usr] no worries thanks very much [sys] take care now [usr] thanks bye | 9Sales Lead
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[usr] going around [sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] from on demand how may i help [usr] hi there i just wanted a rough idea of a price on coming to get a drain on a farm [sys] all right it's a working farm [usr] yes [sys] right ok i'll have to get you through to the local office can i take your postcode [usr] it's [pii] [sys] [pii] and your name is [usr] it's [pii] [sys] right what i'll do mr [pii] is i'll give you the phone number for the local office they'll be able to advise you on charges it's [pii] [usr] one second [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] ok great [sys] that [usr] ok [sys] they'll be [usr] it's [sys] able to advise you on charges [usr] [pii] [sys] you've got it [usr] ok [sys] they'll be able to advise you on charges and when they can get somebody out to you [usr] all right cool thank you [sys] thanks very much thank [usr] cheers [sys] you bye [usr] sir sir | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is the uk s expert repair service offering fast professional solutions to building maintenance problems morning through to you're speaking to how can i help [usr] good morning yes i had a visit i i i'm not sure whether it's out of guarantee now but i had a visit on the 21st of march er to unblock my downstairs toilet it's not used very all that often but i've just gone to it this morning and it's it's it's doing [sys] alright [usr] the same [sys] it's blocked [usr] thing again [sys] again march it was march should be out of 90 days 90 days [usr] cos i've [sys] right [usr] got my [sys] and then [usr] i've got my invoice [sys] sorry [usr] here [sys] go on [usr] i got [sys] it'd [usr] my invoice [sys] be nice it [usr] here [sys] would be [usr] i've been keeping i just i think it probably needs it needs looking at again i'm afraid [sys] right no no that's fine that's fine and what's your postcode please [usr] it's [pii] [pii] [sys] [pii] and the first line of the address [usr] for the size [sys] and [usr] and [sys] just [usr] that [sys] your [usr] too [sys] name please [usr] [pii] [sys] that's fine and is there any medical conditions or vulnerabilities that are relevant that we need to know about on site [usr] just your no just no just i do have young grandchildren that i look after but apart from that [sys] right [usr] though that's fine and [sys] no [usr] it's accessible [sys] that's [usr] it's a downstairs [sys] right [usr] toilet it's [sys] that's [usr] very [sys] fine [usr] easily access [sys] that's fine just have a quick look at the last job right arrived on site downstairs toilet not flushing located one hole used four inch plunge remove the roots by hand i wondering if there's more routes down there that they really [usr] that shouldn't [sys] ideally need a root [usr] there shouldn't there shouldn't be i don't know because i and and since the toilet was done i've had a a very big tree removed from the from near the the where the toilet's located i've i've had a big conifer removed [sys] right ok i what i'll do let me i'll book it anyway if it's just a blockage i mean you probably know costs anyway 1 70 including that to get it all cleared and free flowing again but i mean likewise before there's no call out charge the engineer will come out i would look at it before they do any chargeable work they'll confirm the issue and a fixed price you can say yes or no what i'll do [usr] yes [sys] i know you've had the removed but i'm wondering if there's still some routes down there that are that do that thing what i'll do [usr] ok [sys] i'll leave a note for the engineer to have a quick with the camera and just see [usr] yes [sys] if there is anything down there because it's fine just keep doing it if it's gonna keep blocking and he'll [usr] i [sys] advise [usr] know [sys] whether or not they do need removing [usr] yes no [sys] well let's [usr] that's [sys] have [usr] fine [sys] a look at when let's have a look at when i mean i'm assuming you you said you don't use it very often you've got another toilet you can use [usr] i've got another toilet yes it's just it is the sooner it could be i've got quite a lot of grandparent duties coming up i do need the use of the downstairs toilet as much as possible ironically but yes just [sys] no [usr] yes [sys] no that that's fine it's not gonna be a million miles away anyway well let's see come on right availability today [usr] what [sys] is [usr] time [sys] that too [usr] today [sys] soon two options either between now and six and the engineer will ring you on route or one and six i mean it doesn't have to be today i've got other days available if you prefer it's not an issue [usr] i know i know that's really you no if i if i if i say today between one and six that would be that would be fine [sys] that's fine that's fine i'll get it booked now anyway the engineer will ring you about half an hour before and you'll get a text confirming the appointment in a couple of minutes [usr] that's lovely thank you very much indeed [sys] no problem at all see you soon you take care [usr] thank you yes thank you and you [sys] thank [usr] thank [sys] you [usr] you bye bye [sys] no [usr] bye [sys] worries [usr] bye [sys] bye bye now bye bye bye bye | 9Sales Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold dino is the uk s expert repair service offering fast professional solutions to building maintenance problems hello you're through to my name is how can i help [usr] hiya i'm just looking to see if i would be able to get a quote for unblocking a down pipe at my house [sys] ok if it's bear with me a quick second i what is your what is your postcode please [usr] it's m l five two e z [sys] ok what i'm gonna do now is i'm gonna give you the number to your local office [usr] ok [sys] and they will be able to give you a quote ok bear with me a quick second ok do you have a pen there please [usr] i do [sys] ok the number to call is [pii] [usr] 0141 [sys] [pii] [usr] yes 641 [sys] [pii] [usr] one one ok [sys] [pii] [usr] perfect [sys] yes all right no worries cheers take [usr] thank [sys] care [usr] you [sys] bye bye bye [usr] bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you [pii] i speaking [usr] i wonder if you could help me my heated tow rail has came off the wall i need somebody to put it back on for me please [sys] have we been out to the property [usr] no [sys] have you got british gas plumbing cover at all [usr] well y but it doesn't start until the 20th what [sys] right [usr] do you pop [sys] there [usr] out the door [sys] what's the four score there [usr] sr 29 hy [sys] we haven't been out to yourself no [usr] no [sys] right i am full for this week we will be looking at next week now [usr] ok no no problem bye bye now [sys] ok thank you | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening welcome to british gas my name is [pii] can i take your name please [usr] hi i'm [pii] i'm calling from [pii] out of our team [sys] ok hi [pii] how can i help you [usr] i'm calling to raise a a repair for plumber for one [sys] repair [usr] of our [sys] for the plumber ok i'm assuming you've got cover with british gas is that correct [usr] i'm calling from we normally call you guys to past jobs i don't know how to answer that question [sys] ok i'm assuming it's a key accounting job that you've got is that correct hello [pii] [usr] we no we normally send jobs to you with on the key accounts [sys] ok [usr] email if that makes sense [sys] have you sent the job via email then ready to the key accounts [usr] no i haven't i haven't sent it by email because i know some of your colleagues do take you over the phone do [sys] yes [usr] you want me to send it by email or do you want me [sys] no because we've been told because i'm not from the key accounts team that's why i'm from british services we've been told because obviously we're not key accounts or any key account calls we get you'd have to advise the colleague to send it via email they can only accept jobs through email and now unfortunately because they're not on the phone [usr] but you need to confirm if you can attend today because there's no point me sending it and nobody can attend [sys] once you send the details via the email and that colleague will say yes or no the reply back to yourself is there a drainage job or is that plumbing job are you looking for tonight [usr] we have a generic email that goes out it's not a you can't reply there it's a plumbing [sys] yes if it's plumbers and plumbers are working overnight it's just the drains that we have the issues but plumbing would be ok overnight [usr] ok [sys] you [usr] can [sys] need [usr] i have [sys] to submit [usr] the email [sys] sure this is all lower case it's key accounts with the [pii] key accounts [usr] account [sys] with a with a [pii] [usr] alright thank you [sys] ok take care now thank you bye bye [usr] bye | 9Sales Lead
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[sys] good afternoon [usr] hello there i wonder if you can help me i'm looking to get a drain unblocked [sys] right what's your area [usr] morby [sys] right let [usr] thirsk [sys] me give you the number for the drones in that area [usr] give us one second let me just grab a pen ok dokey [sys] it's [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] and that's first [sys] it's for thirsk [usr] [pii] [sys] they're they're based in [pii] but they they work they work in [pii] [usr] ok no no problem at all no problem at all that's [sys] ok [usr] grand [sys] thank [usr] thank [sys] you [usr] you very much indeed [sys] cheers goodbye [usr] thank you bye now | 9Sales Lead
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[sys] thank you for calling diner r cover in [pii] [usr] ringing [pii] [sys] and [pii] to book in the [usr] it's [sys] unblocking [usr] a thump tank [sys] of a drain [usr] is it [sys] or arrange a cctv of a drain please press one for an update [usr] ok [sys] on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports [usr] right [sys] you have received please press [usr] it's not technically a blockage [sys] good afternoon [pii] [usr] hello i spoke to you earlier about what i thought was a blockage but i think i've got it wrong [sys] right [usr] probably about half an hour ago i have a pump in a tank and my pump has failed [sys] we don't [usr] and [sys] do [usr] my [sys] that [usr] tank [sys] unfortunately [usr] is full up [sys] you'll [usr] and [sys] have [usr] it needs [sys] to get [usr] emptying [sys] the company or a private company to empty it for you i don't unfortunately i don't have [usr] do [sys] a clue [usr] you have any [sys] when it comes to the tanks all right sorry about that [usr] ok [sys] thanks [usr] lovely [sys] bye [usr] thanks ever much thanks bye | 9Sales Lead
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option get us there [usr] hi there i wonder if you could help me please my husband called me an hour ago for a a call out to [pii] [sys] huh [usr] do you want his surname [sys] no it's ok how [usr] ok [sys] can i help you [usr] it's just that it's done a bit of an emergency we'll get saved up coming through a shower in the downstairs and ii i don't know if if you can guarantee somebody would come out today [sys] something about today i just can't tell you which time [usr] the [sys] i'm afraid [usr] pain [sys] because all the jobs are emergencies [usr] aye [sys] of today [usr] of course of course right right ok ok right ok right ok thank you [sys] ok [usr] ok [sys] all right [usr] thank [sys] thanks bye [usr] you [sys] bye [usr] bye bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold dino british gas [pii] speaking how can i help [usr] hello can i just double [sys] sorry [usr] check and mine just bring a and i just double check just my takeaway drink is [sys] sorry [usr] looks [sys] i can't i hello [usr] yesterday yesterday [sys] hello sorry [usr] i [sys] i i'm [usr] before [sys] struggling [usr] 11 o'clock [sys] you're very very faint [usr] i phone [sys] on the phone i can [usr] say [sys] barely hear [usr] today [sys] you and i i am struggling with what you're [usr] hello [sys] saying can [usr] hello [sys] you just tell me briefly what the inquiry is ok i can hear you you have you got me on aaa hands [usr] i just [sys] free phone can you take [usr] i [sys] it off if [usr] your [sys] you [usr] post [sys] have because [usr] code [sys] i can barely [usr] before i [sys] hear you [usr] up [sys] hello have you [usr] i know hello [sys] sorry [usr] i just my dream dream block | 9Sales Lead
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[sys] good afternoon [pii] speaking how may i help [usr] hello i've got a blocked train i won i'm wondering if it's possible to get the service today [sys] whereabouts are you located [usr] ls 17 [sys] unfortunately we are quite busy at the moment unfortunately i won't be able to get some not today not tomorrow [usr] ok no problem thank you bye [sys] n nice bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything do you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted billers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're speaking to [pii] at how can i help [usr] hey hi there i wasn't sure what service to look at booking and idea of your cost i've got a toilet it's flushing and it will drain it just goes really slow it fills up to the room and it just drains away slowly it's not it's got a a massive block but i have no idea what's going on otherwise and i've tried the usual remedies at home but nothing's working [sys] we can get somebody out to get that unblocked for you [usr] sure [sys] it wouldn't be today it'd probably be monday or tuesday and it'd be 100 and £80 [usr] it's about 100 and 80 is it okey dokey alright i need to check on the time then ii i was having a quick look they're saying it looks it's about 100 and 80 then there's also a cctv survey they think they call it on there would they come with the necessary equipment to figure it out whatever it was or [sys] the cctv [usr] would it might need secondary callers [sys] it'll be it'll be a separate guy that comes out and does that er one will just be to drain his guy to get you unblocked and then [usr] they'll be but they'll have a go at it and then they need the we might need something after [sys] there'll probably [usr] bye [sys] be a blockage in the stacks in the in the soil stack somewhere and it's say it's raining slowly but there's something blocked in the soil stack that's causing that nor normally [usr] okey dokey i travel with this property i have no idea where the access points are and things that as well cos we've never had to do anything this i don't know do they normally need that external access or would they be able to do it from the inside if possible [sys] we'll do it from the inside but we'll check on your outside drainage to see if there's any any caps on it to see if you can get in there to make sure if not they'll they'll do your toilet and and they'll open the manhole and then just check that everything is free flowing from the toilet through the manhole and there's nothing it's [usr] ok [sys] flowing it's flowing as normal [usr] i'm not even sure where that is it's an old property i don't know where that cover is it's probably out front somewhere i will have to find it okey dokey all right i i need to check on the calendars and things it's gonna be monday tuesday but all right and i should be able to if i just book it online do i just fill in the usual [sys] just [usr] er [sys] book it just book book it online and put your details that it's asking for [usr] do i what [sys] it [usr] what what would i pick the unblock my toilet option out of the [sys] just [usr] the [sys] put [usr] various ones ok [sys] if that's if that's the main [usr] cool [sys] cause at the moment [usr] all right ok dokey thanks for your help [sys] no problem bye [usr] right thanks very much [sys] bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening british gas my name is [pii] how can i help [usr] hello there i had a technician a technician go out to my flat earlier in the week but they were unable to do the job because i wasn't there to sign a sign off doing what they needed to do the lady said she was gonna contact me today to tell me if i can do it via email because i'm not local at the moment [sys] ok [usr] but i haven't had any any call or anything do you want me to give you the address [sys] just let me go on to diana hold just one second [usr] ok it would be easier if i ring back to ring back tomorrow [sys] you might [usr] the daytime [sys] you probably will but you [usr] it's [sys] what [usr] it's [sys] number [usr] not an [sys] have [usr] emergency [sys] you rang the british where the offices are all closed at night you see [usr] i wasn't sure if it was a 24 hour line because i was just [sys] not [usr] i thought i'd just [sys] that [usr] give it a ring [sys] is at night we're just a small team that book out new jobs and [usr] ok [sys] emerges [usr] no [sys] their [usr] worries [sys] jobs [usr] is it open tomorrow is the office open [sys] they [usr] tomorrow [sys] open from eight o'clock [usr] ok [sys] the main [usr] cool [sys] offices they'll be able to sort that out for you if you don't mind tomorrow [usr] ok no [sys] you go [usr] i'll give him a ring tomorrow i just thought cos it said 24 [sys] bye [usr] hours it might be doable now [sys] we [usr] cos i'm [sys] usually [usr] working [sys] are [usr] tomorrow [sys] but with that when they [usr] that's [sys] shut they [usr] right [sys] shut eight at night we [usr] no [sys] have to [usr] that's [sys] we [usr] cool [sys] can [usr] thank [sys] help [usr] you anyway [sys] with that [usr] that's ok [sys] you're welcome [usr] ok [sys] thanks [usr] alright take it easy [sys] bye [usr] bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls quality and training purposes hello you're speaking to [pii] at down on demand how may i help [usr] hi there i wondered how you guys go about providing a quote please we've we've had a blocked toilet we've had a plumber come out and they've cleared everything from the inside the actual toilet itself and the u bend the issues reoccurred we think that it's further down the line maybe under manhole cover or in the piping or something that [sys] all right ok [usr] we're [sys] is [usr] wondering [sys] this a domestic [usr] if [sys] residence [usr] sorry [sys] is it a domestic [usr] yes [sys] residence [usr] it is [sys] or a business [usr] it's a house we [sys] we charge 100 and £80 inclusive of va t to clear a standard blockage assuming there's no damage to the drains [usr] ok right 100 and £80 what sorry the door has gone within that you guys obviously come out and [sys] we'd [usr] you miss [sys] jet [usr] the manhole [sys] we'd jet [usr] covers [sys] all the [usr] and [sys] trains and rob them [usr] ok and how does it work then what if it doesn't resolve the issue as such [sys] well [usr] ok [sys] we still charge 100 and 80 if we attempt to clear the drains [usr] right [sys] we're normally always successful but i can't guarantee we would be [usr] ok and what in terms of availability do we do we book that online or through yourself or what do we do [sys] i'd have to raise a job and check the diary and see when we could get somebody out it would be today or tomorrow most likely [usr] all right i see cool ok [sys] depends on the area [usr] it's [sys] a bit [usr] and [sys] of [usr] 80 [sys] course [usr] including va t cool i've just [sys] it [usr] got one [sys] says [usr] more quote who's calling me back today and then i'll make the decision to give you guys a call [sys] absolutely no problem at all [usr] that's great thank you for your help [sys] cheers thank you bye [usr] bye pull up | 9Sales Lead
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[sys] good morning danny plumbing [usr] hello we've got a house in [pii] and we're having a problem with the dr the sewage drainage from our toilets we wanted someone to come and have a look at it and maybe flush out the drain that's outside our [sys] well [usr] house [sys] as in a blockage do you mean [usr] yes [sys] ok no problem you've come through to the plumbing team it'll be the drainage team that you need i can [usr] sorry [sys] give you their number [usr] great thank you [sys] no problem do you have a pen ready the number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and then [pii] [usr] [pii] ok thank you very much for your help [sys] all right thank [usr] thanks [sys] you [usr] bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello speaking how can i help [usr] hello hi er sorry is this diner rod or british gas [sys] yes yes it is how can i help [usr] it's both is it it it it's it's i have a a home care contract with british gas but [sys] right [usr] i i've got a i've got a burst a water a burst water pipe a plumbing emergency that that i i believe is covered but i i just try and get somebody [sys] ok [usr] somebody out if we can [sys] ok right no problem i'll get you through to the [usr] ok [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always a hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] ok [sys] good afternoon through [pii] i was speaking to [pii] [usr] hello [sys] how can i help [usr] mate [sys] you [usr] i'm just asking how much you charge to come and have a look at my one of my greens in the back garden it's [sys] right [usr] it's [sys] ok [usr] just [sys] is [usr] it's [sys] it [usr] clogging up [sys] is it residential property though [usr] it is mate [sys] ok how it works is there's no co out fee itself a standard unblocking of a train is 100 and £80 that is inclusive of va t [usr] ok and if we need to get someone else how quick can you get someone else [sys] it's probably going to be tomorrow but we may get somebody out this afternoon it depends i'd have to check on that [usr] all right mate [sys] probably [usr] well i'll speak to me miss and i'll call back in a minute then all right [sys] no problem ok [usr] thank you [sys] cheers thank you | 9Sales Lead
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[sys] hello [pii] [usr] hello there we've ii i work in a in a business down in [pii] it's in a communal area with a a multiple of apartments and in the grass way within the yard there's lots of water coming up if that's [sys] god [usr] coming [sys] blockage of you [usr] i i don't know what it is but it's it's it's it's only now and again it's coming up i don't know what pipe would be there i it it's round by the sprinkler i don't know if someone can have a look at it [sys] sprinkler systems wouldn't be us anyway [usr] when [sys] it [usr] the [sys] would you is is it pooling up through the floor [usr] yes [sys] is there a drain underneath there [usr] no there's nothing at all it's coming out by by by the the back end of the curb [sys] is it out out of the boundary [usr] it is in in our yard [sys] it's [usr] but [sys] in [usr] he [sys] your yard [usr] is it in the yard yes [sys] ok [usr] but [sys] i don't [usr] it ain't pooling [sys] know whether you need [usr] pooling [sys] would need [usr] quite bad [sys] ok right i'm just trying to establish if you need to have your water board out or whether it would ourselves have you got an external start up at all do [usr] no no it it it looks after 872 [pii] 972 sorry [sys] y you're gonna need your water board for that [usr] waterfall is it ok [sys] because that's a shared main that is [usr] ok no problem [sys] all right [usr] thank you for that thanks [sys] thank [usr] cheers [sys] you bye [usr] take care bye bye | 9Sales Lead
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[sys] good afternoon dina dot how can i help [usr] hi there i'm just phoning to see if you've got any availability for an engineer to come out to dr for an emergency plumbing [sys] we don't no [usr] no ok no problem [sys] no [usr] thanks for your help [sys] sorry bye [usr] ok [sys] bye bye | 9Sales Lead
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[usr] swear [sys] thank you for calling dino rod partners with british gas [usr] want to [sys] we record calls for quality and training [usr] no but they call [sys] purposes [usr] that thing coming up too [sys] hello you're through to how can i help [usr] hi i was wondering if you have emergency call outs for confirm one tonight [sys] what's the job regard [usr] plumbing [sys] can you describe what you're looking at [usr] it's a leaking toilet that's starting to leak through the roof into the kitchen [sys] when you say leaking do you mean the system [usr] no it's the valve at the back that holds the inlet into the toilet we've tried turning all the valves off in the house but there's one valve that won't turn that [sys] have [usr] keeps [sys] you [usr] that [sys] have you have you tried to turn the water mains off just to contain it overnight [usr] tried but one of the valves won't shut off it's stuck it's [sys] and [usr] just [sys] is [usr] continuing [sys] it is it just a one off repair you're after [usr] one off repair for now it's just come out and repair the [sys] we [usr] repair [sys] won't we [usr] this [sys] won't be able to attend night time we'd have to check we're probably going into daytime tomorrow [usr] i'll just leave it then [sys] it is [usr] you [sys] all right thanks | 9Sales Lead
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[usr] in the flat it's not nice [sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes [usr] on the floor it's lots of oil [sys] on down the road [usr] hi there mate i'm just wondering if i could enquire about we've got some blockages [sys] ok [usr] i was wondering [sys] not a problem can i take the postcode please [usr] yes it's [pii] [sys] [pii] [usr] [pii] [sys] well unfortunately that's a postcode area that we don't cover but i can give you the number for the local diner office and they'll be able to arrange a call out for you [usr] please do that [sys] not a problem just let me know once you're ready and i can give you the number [usr] thank you let me just get my keypad yes fire away please [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok thank you very much [sys] you're welcome have a nice day bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi there sorry dino how can i help you [usr] i i've got a flat or a block of flats i manage and i have a blocked soil waste [sys] right ok there's quite a lot there i know you're british have customer for the home care policy [usr] nice [sys] ok watched have you booked with us before in the past [usr] no [sys] ok that's fine can i start off by taking the contact name of the person we're gonna be contacting when we come out | 9Sales Lead
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[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else [pii] region is a french i'm [pii] about how can i help [usr] hi there i'm just calling in regards to to speak to somebody if there was any drainage engineer positions going at the moment [sys] hold on a second let me just put you through to someone hold on [usr] alright thank you [sys] can i take your name [usr] and [sys] pardon [usr] [pii] [sys] [pii] yep two seconds [usr] bye [sys] thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service hello could you email your cv over [usr] let me just ready to write this down what's the email address [sys] hold on a second let me just grab it for you it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] that's [pii] [sys] that's correct [usr] lovely well thanks i'll get that sent over [sys] cheers thank [usr] cheers [sys] you bye [usr] bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi i've got a block drain at the front of my house [sys] ok do you have a home care policy with british car [usr] no [sys] that's fine ok and is it a a property did you say where you live [usr] sorry can you speak up my phone's terrible [sys] sorry is it a property where you live [usr] yes [sys] and are you the property owner [usr] yes [sys] a standard unblock between the hours of eight and six monday to friday is 100 and £80 [usr] 100 and [sys] if [usr] 80 [sys] the engineer for a standard unblock [usr] wow that's a lot of money a lot more than i thought ok i'll come back to you on this [sys] sure no problem [usr] thanks very [sys] take [usr] much [sys] care [usr] bye [sys] bye now [usr] 100 and | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] tomorrow just just keep your eye out and then [sys] we record calls for quality and training purposes [usr] thank you [sys] good afternoon thank you for calling speaking how can i help [usr] i'm just i'm calling from a company called allied pharmacies i was just after a price if possible for [sys] but [usr] a drain on block ok [sys] a drain and block i'll have to find out for you is that a commercial [usr] thank you [sys] site [usr] it's a pharmacy [sys] right i can give you the ballpark it's roughly [usr] that's [sys] £233 [usr] fine [sys] an hour for the first hour and then if it goes over the first hour it's £94 per hour sorry it's hard to explain it it's £94 per half hour after the first hour [usr] £233 for the first hour and then £94 [sys] yes [usr] per half hour [sys] after [usr] ok [sys] the first hour [usr] and is it normally sorted within the hour generally [sys] it it's it's difficult for me to say because it depends on what the issue is obviously [usr] and do you have any availability for today if i gave you your postcode [sys] er i never know until i try and book the complete job [usr] right [sys] in [usr] no problem let me just run that past to make sure that the price [sys] alright [usr] is ok [sys] then [usr] and i'll call you back is that alright alright thanks [sys] and that includes that includes va t by the way [usr] ohh that's with v 80 [sys] yes [usr] perfect thank you i'll call [sys] right [usr] you back if i need to to book if that's all [sys] no [usr] right [sys] problem [usr] thank you [sys] take care [usr] thanks bye bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino rod your local drains and plumbing experts for drainage inquiries press one for plumbing inquiries press two if you are a nosey your call is very important to us please wait for the next available agent [pii] [pii] speaking [usr] hi [pii] i'm really sorry to bother you i'm gonna give you a postcode and then you'll you'll [sys] thank [usr] realize [sys] you for today [usr] who it is because i've neither of you to death [sys] not a problem at all [usr] right the postcode is [pii] [sys] [pii] ok for house number [pii] is it [usr] it is [sys] ok and what's it with regards to sorry [usr] it's about regarding the toilet that's been going on for about 2.5 years now maybe it's coming up for three years it keeps blocking and yourselves have gone out and unblocked it and repaired pipes and told me different reasons for why it's blocking and i'm never getting to the bottom of the reason the last call out was last week and a lovely man rang me back and told [sys] a [usr] me [sys] moment [usr] that the pipework underneath the ground is too small it's united utilities problem not mine that's where the blockage is starting to happen because it's not going through i rang united utilities up they sent somebody out christmas eve and now they've come back to me and told me it's on my property not theirs and the [sys] right [usr] guy did say to me they will fight the corner and say it's not their property it's not it's not on their land and it's on my land and i feel i'm passion pillar to both to be honest i've tried to get hold of british gas and that's pulling teeth i've been on it for three hours this morning and i can't speak to a human at all you're my unfortunately my next protocol [sys] right ok the blockage reoccur does it [usr] it's constantly every three months every three months it keeps coming [sys] ok do do do do do do do [usr] you've replaced the u bend you've you've dug it up and replaced another pipe on my property near the toilet and now they're saying it's near the fence it's 3 m away it's still on my land and apparently they put a blue dot there it will fade eventually that's where the problem is [sys] right ok i can see as per the engineer's work notes from last week arrived on site to block the manhole in the rear of the garden he's used the high pressure water jet to remove the blockage he di tested it and it was all free flowing ok i'm not too sure what we do with regards to moving forward obviously with it being [usr] i know [sys] british gas [usr] and i can't get hold of them it's it's making my head pop [sys] ok just bear with me one moment i'll just have a quick chat with my colleagues and [usr] i've [sys] just [usr] got details [sys] see if they've got [usr] upstairs [sys] any [usr] from the water board if you want them to give me all [sys] that [usr] the [sys] would be ok [usr] and [sys] i'll just have a quick chat with my colleague and just see if there's anything we [usr] all [sys] can do [usr] right [sys] from [usr] brilliant [sys] our end [usr] thank [sys] to get things moved along for you [usr] thank you where's the ma [sys] hello hi i'm really sorry about this but unfortunately we've got no open jobs on our system we can't raise we can't raise a job it has to be british gas that do it [usr] right have [sys] i understand [usr] you got any [sys] that's a bit of [usr] can [sys] a pain [usr] you [sys] for [usr] not [sys] you [usr] can you not contact them for me or can i just can't get through to them [sys] i wouldn't be too sure if it would be much the same for ourselves [usr] was that you've [sys] do [usr] not [sys] do [usr] got [sys] do [usr] a secret [sys] do do [usr] number or [sys] do [usr] anything [sys] unless [usr] cos you're connected [sys] i'm just having a look at i'm just having a look [usr] that's [sys] on my [usr] that's [sys] call [usr] how [sys] sheet [usr] bad [sys] now to [usr] it is [sys] see if there's [usr] just want i just want i can't sort this problem out if that is the money's there for me to deal with it if i need to i don't know sort the issue out myself and get it all but i'm not allowed to because it affects the contract i've got with it with british gas and that is frustrating me because if they say you need a new toilet system or you need some new pipework i can't do it myself [sys] ok right well the the number that you tried was starting in triple three [usr] and it comes to this robot that asks you all your details and then asks your date of birth and then don't recognize your date of birth then cuts you off i want [sys] right [usr] to stand [sys] ok [usr] on the top of the hill and scream very loudly with me [sys] i i understand that it would be a pain but as i say i'm not too sure there's anything we can do just because there's no open jobs on our system [usr] right [sys] which [usr] ok [sys] is how we'd only be able to carry the job over if there was an open job but they're all closed off all the jobs we've had with yourself previously [usr] all right [sys] it would [usr] no [sys] have to [usr] w [sys] be british gas that would raise the job [usr] don't worry i'll just have to keep trying and pull my hair out but i just thought i'd ring you and just see if you could do anything to help me wise but i understand it's fine i will just keep trying [sys] sorry we couldn't be any more help for you [usr] it's all right don't worry thank you very much for picking up the phone and speaking to a human to be honest i appreciate [sys] ok [usr] it all right [sys] not [usr] thank [sys] a problem [usr] you [sys] at [usr] thanks [sys] all ok [usr] bye [sys] take care bye now | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] toilets blocked i've been too open [sys] we record calls for quality and training purposes good afternoon you've reached [pii] at dino how can i help [usr] hi i'm just checking you do block the toilet [sys] do we unblock toilets [usr] yes [sys] we do [usr] ok how much is it please [sys] ok for an unblocker property you're looking at about 100 and £80 monday to friday and that's for domestic property [usr] ok that's a bit expensive will you be quiet then please ok that's the cheapest is it [sys] 100 and £80 monday to friday excluding bank holidays and weekends it's 100 and 80 for an unblock [usr] ok ok thank you bye bye [sys] no worries take care bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] drainage [sys] or [usr] or plumbing [sys] if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from block drinks to burst pipes and busted boilers we're here to dino how can i help [usr] hello i'm just wondering we our downstairs toilets recently just got [sys] ok [usr] blocked we've tried to use a plunger but it keeps gargling and air bubbles and stuff and i'm just a bit worried about it is there any chance for someone to be able to come out and look at it or how much that would be [sys] is it the only one at the property [usr] we got one upstairs but we yes we got two but [sys] ok we won't be able to come up to you tonight because you've already got a toilet already that's working maybe next week ok ok hello hello hello hello [usr] can you hear me | 9Sales Lead
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[sys] good morning [usr] good morning [pii] it's from [pii] did you [sys] hi [usr] sort anything out about coming and look at me drains [sys] i i did speak to [pii] i'll check with him again today he's in a bit later on [pii] i'll [usr] ok [sys] i'll check with him again [usr] i i don't want to [sys] cos then i i don't know what's going on with that job [usr] z right cos they they just left it they were going to come back and then nothing's happened [sys] right i'll i'll speak to him today he's in in about it well it's a couple of hours time he'll be in he's just on the job at the moment [usr] ok [sys] i'll make a note on my diary and as [usr] that's [sys] soon [usr] right [sys] as he gets back i'll speak to him [usr] all right then [sys] will do and [usr] ok [sys] i'll give you a ring [usr] ok thank [sys] alright [usr] you [sys] will do [usr] ok [sys] ok | 3General Customer Service
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