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[sys] good morning [usr] yes hello i need a part fitted to my shower would you be able to do that please [sys] right ok do you have a british gas policy [usr] i do yes i haven't got it in front of me [sys] right [usr] but [sys] ok we do recommend you giving british gas a call [usr] ohh well do you they don't do showers [sys] no no that is true do you have the [usr] is [sys] have you purchased the part already sorry [usr] i have yes [sys] you have right ok and what was your postcode [usr] ip [pii] [sys] and the first line of your address [usr] [pii] we had one of your plumbers out only in the week to fit a new pump to our shower but we also need this other part fitted [sys] right ok and did he provide you with a quote for this other part to be fitted already [usr] well no no although i know you charge about £95 an hour [sys] of course no worries bear with me two seconds let me just have a look for you what i can do for you is i can send one of our engineers around on monday and what he can do is he can provide you with a quote to carry out the works and then if you're willing to go ahead with it we can then get that completed for you on site if we've got the time [usr] yes yes it it matters it doesn't really matter too much with when you do it do it but we are going on holiday on the friday to [pii] for two weeks we have got that in mind anyway [sys] no worries what i'll do is i'll get someone out there on monday for you and [usr] yes please [sys] that that will be an all day appointment between eight and five but he will give yourself a call when he's 20 minutes away is that ok [usr] yes let me think i'm my wife will be here somebody will be here [sys] bless you no worries i'll get that all booked in for you and i say normally sometimes depending on what the what the part is it it could only just take an hour or two to fit it if we've got the time to do it on the monday we'll get that done for you on the monday [usr] i think it's only a small job i think i i could almost do it myself in actual fact but i prefer you to do it [sys] bless you no worries i'll get that all booked in for you for monday all day [usr] thank you [sys] all right bless you thank you much thank you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers good morning sorry good morning welcome to dino you're speaking to [pii] how can i help you [usr] i i don't know whether i've excuse me i've suffered with asthma i don't know whether i've pressed the right button [sys] we'll soon find out don't worry how can we help you [usr] thank you very much well i've got water under me floorboard but a man called jay came out and unblocked a drain for me [sys] right [usr] and he said to me don't have the floor put down till we've had a good downpour of rain well [sys] right [usr] we've had some and i've got water under the floorboards again [sys] thank you sorry there have you got sorry did you come out as part of your your home care cover [usr] no i just [sys] have you [usr] rang [sys] got [usr] up and [sys] all [usr] the lady [sys] right [usr] put me through to him because i'm 81 and i got in the right state when i spoke [sys] bless [usr] to her [sys] thank you may i take a note of your postcode please [usr] it's [sys] let's have a look [usr] [pii] [sys] [pii] [usr] [pii] [sys] yes we should have the last one [usr] yes [sys] thank you [usr] excuse me my voice goes funny [sys] don't worry you don't don't worry about that at all you if you need to get off the phone for for a few seconds just just do and i'll still be here [usr] thank [sys] thank [usr] you very [sys] you [usr] much [sys] very much no you're very welcome can i ask you to just confirm your name and the first line of your home address please [usr] it's [pii] it's [pii] [sys] thank you and the first line of the address sorry [usr] [pii] [sys] thank you that's that's all i need mister [pii] thank you very much indeed i might be a few seconds right missus poor the engineer the engineer's notes let's have a look was it [pii] let's have a look was indeed j says high power jetted down the storm drain at the front of the property to clear the blockage blockage caused by dirt moss and bits of roo i tested and free flowing and there's a guarantee on that that job of 28 days [usr] that's [sys] now let's [usr] right [sys] have a look [usr] i've been praying it should rain before the guarantee run out [sys] you can always don't worry thank [usr] i mean [sys] you [usr] it might [sys] what [usr] it might i mean i don't know what the hell it is it i would to know what's causing it or what [sys] well [usr] have you [sys] we'll we will you sorry obviously based on the fact that it's happened again and you've got the 28 day guarantee we'll arrange we'll get another job right stay with me just for a few more seconds if that's all right [usr] thank [sys] we can get the job [usr] you very much [sys] very welcome miss mister sorry have you got a telephone number i can take from you please [usr] yes i'm ex directory that's why my number don't come up but i can give [sys] don't [usr] my number [sys] worry [usr] it's [sys] if you don't mind please thank you [usr] [pii] [pii] [pii] [pii] i think that's my number i'm sure it is [sys] that that looks perfectly reasonable that mrs look perfectly reasonable for us thank you and don't sorry please don't be concerned because [pii] will never share your telephone number with anybody [usr] that's fine [sys] that [usr] thank you very much [sys] welcome [usr] i've just i i'm getting myself in a state again [sys] bless you don't i don't as i said we'll get an engineer out for you on the sorry on the as we said as i mentioned as you well know the original engineer j came out on the 21st of june [usr] i've got [sys] it it's on the 10th of july and it's very well inside that guarantee and have a look right missus [pii] i don't know if you want to take a note of the new n sorry the new booking reference [usr] what doesn't make no difference does it or somebody [sys] no [usr] just [sys] no no [usr] just [sys] no [usr] or somebody [sys] you [pii] [usr] somebody just [sys] no [usr] come [sys] you no it'll come out don't worry don't you worry because we're we're gonna get the engineer out if you need to ring us back for anything just give us your post code again [usr] it's [sys] but i've [usr] [pii] [sys] got thank you very much indeed thank you and that's right that's booked i'm gonna get that all sent over to the local office and the local office will get an engineer out there today for you [usr] thank [sys] and [usr] you very much it's [sys] you very well [usr] i'm 81 and i've got a son and a daughter in law but they've they've told me they're doing nothing for me if they do things for me they've got to do it for his mum and dad i'm divorced and her dad and his wife i'm the one that's on my own and i think it's when you've got nobody to talk to you start what are you [sys] of course you do [usr] you understand [sys] cos you [usr] i'm [sys] of [usr] sorry [sys] course [usr] i'm [sys] you [usr] gonna [sys] do [usr] have to go home and start crying again [sys] this is cool please you you go and have a i have a take care of yourself [usr] thank [sys] and [usr] you [sys] our [usr] very [sys] engineer [usr] much [sys] will be out there today [usr] thanks [sys] for [usr] for [sys] you and [usr] your [sys] you [usr] help [sys] lovely [usr] thank [sys] to speak [usr] you bye [sys] to you take care thank you bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to british gas [pii] speaking how can i help [usr] i i'm one of the engineers and i can't pd a work and jobs coming up on the board [sys] you've come through to the on demand line what what what's the inquiry [usr] i've got [sys] job booking line [usr] no i don't need booking i'm an engineer and my job's not coming up on the board i don't know if he's been [sys] ok we i'm i'm not sure what you're asking me sorry what what's the inquiry what do you want me to look at [usr] can you make sure my job's been dispatched to me i can do my work for today [sys] you need to ring dispatch my love you've rang me charged | 3General Customer Service
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[sys] speaking how can i help [usr] i rang earlier mr [pii] 14 lawn cx 24 rz [sys] ex [usr] i only 11 [sys] 24 [usr] ok [sys] rz ok [usr] i rang at 11 and said i needed to go out today and they said they'll be there between 12 and two and nothing happened [sys] right [usr] i rang back again half past three and now it's half past three and they said that i'll be on the the next one on the list and i've got to go out at four but we must have someone coming here because we haven't got any water [sys] right ok [usr] and [sys] just [usr] there's a leak [sys] ok just bear with me i'll pop you through to the dispatcher now thank you good afternoon you're through to [pii] [usr] yes hello good afternoon my name's i i rang 11 o'clock and i was 14 lawn ex 24 rz and i was told that someone would come between 12 and two cos i said i had to go out at 11 and they said they'll be here at 12 till two and i nothing happened and i rang half past two and they said you're the next one on the list is coming being directed and now it's half past three and i'm supposed to be out going out at four and i was promised someone would come between 10 er 12 and two [sys] ok sorry i'm not sure who advised you that there's no notes from our system it's on the on call engineer he's currently in ex 13 on a job and then you are next [usr] well that's what they've said to me before [sys] as as i said i don't know who's advised you that unfortunately there's no notes from our side this is this is the year that we've had on all day [usr] no [sys] do you want me to try and delay it a little bit because he is the on call engineer if i have a look [usr] no no it'll have to be in ok [sys] i can try send him to another job before you i can send him to an ex eight he's got another ex two emergency and then i can send him to you [usr] no no no i'd rather him come here next [sys] you want him to stay as the next job [usr] but but i i just wanted to know how long it would be now [sys] i i can't provide i can provide an estimate ec a but i can't provide an an accurate one because obviously i don't know how he's getting on with the job that he's currently on at the moment we normally have the jobs done for about an hour normally we we'll try to get them completed within the hour [usr] but i can understand why they said it would come between 12 and two [sys] i'm sorry i'm not [usr] and [sys] sure [usr] then well well hold on is there any way of him contacting us to let us know when he's gonna be here because then we will try to [sys] he'll call you with an eta when he's on the way [usr] that that doesn't mean he's on his way that soon then does [sys] when [usr] it [sys] he's finished his job he's on now you are the next one then he'll give you a call [usr] ok [sys] no problem [usr] thank [sys] thank [usr] you [sys] you bye [usr] hi | 3General Customer Service
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold morning speaking to how can i help [usr] hi bro i had a a plumber come out to my property on saturday i don't i don't know if you can pull the details up but he was he was going to ring me back [sys] let's have a look [usr] and [sys] see [usr] tell [sys] have a look [usr] me [sys] at this job what's [usr] how [sys] the post code [usr] to deal [sys] please [usr] with the dam because there's there's been a leak he's gonna give me some feedback after the work but he had he didn't ring me [sys] and [usr] and [sys] the first line [usr] i still [sys] of the address [usr] the feedback [sys] and the name the job was booked under [usr] it's uniform bravo 10 8 eight sierra [sys] what's [usr] john [sys] the landlord's name that's [usr] number [sys] fine [usr] 14 [sys] that's fine [usr] [pii] [sys] let's have a look what's on there [usr] multiple names maybe [sys] job [usr] i'm the i'm the agent [sys] notes [usr] [pii] is my name [sys] he's not put anything and he was out on [usr] a ruin [sys] the [usr] my show [sys] 10th prepared leak and rain shower and also tighten it was loose he's just done his jobs and that that was it to be honest with you [usr] could you get some feedback please from him he he know he know i suppose [sys] i [usr] he [sys] get [usr] he called [sys] you [usr] me to the job and i said hey after you leave [sys] probably [usr] please tell [sys] the best [usr] what i need [sys] bet [usr] to do to obviously [sys] to [usr] the [sys] be honest [usr] the [sys] with [usr] the [sys] you [usr] woodwork [sys] is [usr] it just it's [sys] i'll give you an [usr] ceiling [sys] email [usr] in the roof [sys] address [usr] and [sys] for the [usr] it was [sys] office [usr] coming [sys] he [usr] through [sys] works [usr] into the [sys] out [usr] lounge [sys] from [usr] and i [sys] and [usr] said [sys] they'll [usr] i'm gonna [sys] be [usr] have [sys] able [usr] to obviously [sys] to [usr] try that [sys] because [usr] out [sys] i don't i can't [usr] well how [sys] even [usr] do [sys] tell [usr] you [sys] you when [usr] how [sys] he's working [usr] do you recommend [sys] or anything that to [usr] happens [sys] be honest you come through to [usr] you [sys] the [usr] know [sys] national [usr] he [sys] office [usr] goes [sys] but [usr] call [sys] i'll [usr] you back [sys] i'll [usr] after [sys] give you their [usr] the job [sys] email address or and or their phone number and then they'll be obviously be able to get hold of him when he's working and sort it out i can i can email the office where he works from no no no no i i would i would i would i wouldn't deal with him directly it'd be just the office where he works out from that [usr] are you able [sys] i asking [usr] to [sys] them [usr] contact [sys] to change [usr] him [sys] it but that's [usr] please [sys] fine [usr] i i just feel that maybe he won't be responsive to me but to you he might be responsive [sys] that's fine that's fine and the mobile number your mobile number ending in [pii] or have you got an email address [usr] ok well in that case i mean i'd appreciate if you could get the details and liaise with him and say the customer wanted some feedback and [sys] [pii] right i'll well i'll just drop him and i'll drop the office [usr] yes [sys] where he works [usr] i do [sys] from an email [usr] it's [sys] now as well [usr] sorry [sys] with your phone [usr] it's [sys] number [usr] sierra [sys] and an [usr] uniform [sys] email as well [usr] charlie [sys] just asking for that [usr] hotel [sys] for that info [usr] delta [pii] [sys] no no i get it i get it especially after he said he would anyway no problem i'll send [usr] much [sys] it now [usr] appreciate it because i i i i i didn't pay peanuts for that job [sys] well all i all i can do [usr] know [sys] at the minute [usr] it was it was [sys] i mean they're open anyway [usr] i [sys] is [usr] i i certainly [sys] obviously drop [usr] have appreciate [sys] them the email [usr] that [sys] and they let [usr] little [sys] them and they'll come [usr] bit of [sys] back to you i gotta say what it'd be whether it'll be this morning this [usr] absolutely [sys] afternoon [usr] you [sys] today [usr] got it [sys] evening all [usr] right [sys] i can do is [usr] will [sys] let them know [usr] you will you will [sys] because as i [usr] you [sys] say [usr] come back to me [sys] odds on they're gonna have to get in touch with the engineer and i gotta tell you if he's even working today but they'll they'll know no i get it i get it i'll copy you in the email [usr] ok [sys] i send anyway [usr] ok let's [sys] at least you got it no problems you now bye bye now thank you bye [usr] ok [sys] bye [usr] ok i've got it but let's not leave it too long because obviously he'll forget he'll say i can't remember now or something that'd be good thank you much much appreciate it have a good day bye bye bye | 3General Customer Service
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[usr] once it close [sys] thank you for calling dino rod [usr] can [sys] partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit [usr] i just [sys] dino.com [usr] shut the door if somebody [sys] for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality [usr] sorry [sys] and training [usr] i i'm [sys] purposes [usr] leaving you i'm leaving you with everything [pii] i can i can i reach your phone [sys] i da how can i help [usr] hello i was just wondering if somebody could come out and chat about my dreams please [sys] do you have a home care policy with british gas [usr] pardon [sys] do you have a home care policy with british gas [usr] no it's it's a it's a business [sys] it is a business ok what's your postcode the site postcode [usr] it's it's time out though i had to find out it's more fish and chip shopping time out [sys] right ok [usr] how long would that be about [sys] what what normally happens is that i send the job across and they will be in contact with you to let when they're gonna come [usr] could it be [sys] i don't know exactly [usr] somewhere 10 o'clock the night or [sys] i mean they it's a 24 hours isn't it they will call you and let i mean i don't know how busy they are you see and also it would be a new year's day as well [usr] that's what i was thinking i suppose i could try and book them for the morning [sys] you i mean i can do that for you i mean for the morning yes i mean what you do is if you obviously when they call you you can tell them [usr] huh [sys] if it's not a suitable time you can tell them when it's suitable [usr] all right we'll do that then we'll see what time they can come [sys] and what's your postcode [usr] no i've got i've tried to find out how to google while i'm on the phone i'm trying to find the postcode [sys] right ok [usr] i'll not be a second [sys] no problem [usr] it's [pii] [sys] sorry is [pii] [usr] [pii] [pii] [sys] ok [usr] [pii] [sys] [pii] [pii] [usr] no [pii] [sys] [pii] ok ok what's the first line of the address [usr] [pii] [pii] [sys] ok [pii] [usr] [pii] [sys] ok [pii] [usr] [pii] [sys] [pii] ok and what's the name of the business [usr] it's marshall's fish and chip shop [sys] marshall right and can i get a site i wanna ask you is the billing address is that the same as the site address [usr] it will be [sys] ok what's the what's the best number to call you from [usr] this one that i'm i'm on [sys] ok [usr] it's [pii] [pii] [sys] thank you and can i get your name [usr] [pii] [sys] [pii] [usr] but the business owners is miss mr [pii] i miss the riches [sys] who's going to be on site when the engineer comes [usr] it [sys] who [usr] would have [sys] who [usr] to be me [sys] who do they ok all right that's fine [pii] is that s [usr] cc for cat [sys] sorry [usr] [pii] for hedgehog er [pii] [sys] yep a ryl [usr] huh [sys] ok what is the issue that you've got [usr] well there's two drains in the back lane and they're both nearly full to the top and when my empty in the sink inside the shop it's overflown onto the floor and try [sys] ok [usr] to unblock [sys] is that [usr] it with [sys] s waist or just a normal waist [usr] just normal waist [sys] ok and it's overflowing [usr] pardon [sys] the drain outside is overflowing with the waste [usr] they're not overflowed yet no [sys] ok [usr] but they're near [sys] ok [usr] to the top [sys] ok all right right ok what ok is there anybody vulnerable on site that we need to be aware of [usr] any what sorry [sys] is there anyone vulnerable on site [usr] no [sys] that we need to be aware of no [usr] no [sys] ok ok what will happen now is i'm gonna send the job across they will be in contact with you and they'll let when [usr] will it be more [sys] the [usr] or less [sys] payment [usr] straight away when the ring [sys] they'll ring you on the mobile number that i that that you've given me [usr] huh [sys] the payment will be by cash or card on completion of the job ok then your name will tell you how much it will be ok [usr] ok then thank you [sys] that's all been booked in for you all right [usr] thank [sys] ok you [usr] you [sys] take [usr] bye [sys] care [usr] bye [sys] bye bye | 3General Customer Service
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment [usr] come on man captive [sys] thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available represent good morning donna plumbing how can i help [usr] there i know it's [pii] [sys] hello [usr] we're not [sys] hello [usr] there [sys] there how are you [usr] are you all right [sys] good [usr] man not too bad [sys] good good what can i do [usr] yes [sys] for you my love [usr] i just need to speak to about my call out for that last month that i've done [sys] ok lovely if you don't mind holding one second i'll put you through all right thank [usr] no [sys] you [usr] worries thank [sys] thanks [usr] you [sys] [pii] part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly [usr] pen [sys] facing an unexpected emergency burst pipe in need of an urgent repair i'm just gonna put you through my love ok [usr] hello [sys] hello hello [usr] hello [sys] i'm just i'm [usr] hello [sys] just gonna put you through to [pii] now ok thank you [usr] thanks [pii] cheers [sys] hi is that [pii] hello [usr] you you [sys] not bad [usr] [pii] [sys] how are you good [usr] not too bad thank [sys] how [usr] you [sys] can i help [usr] i was just calling you regarding obviously the call out obviously i i've not got because i didn't get the sheets to after i've done the call out i didn't fill them out as [sys] ok [usr] i was going along i just need to obviously get all the jobs that i've done on that call that week just i can put it down on this [sys] when [usr] this [sys] were you [usr] form [sys] on call [usr] c for cat this is the thing hang on no sorry they said i was on call i think it was 222 weeks ago from now i what it is obviously where where i obviously ain't got a work phone i can't i can't look on the phone and have a look because obviously i've had to i don't know if you've heard about what's going on [sys] i i have been informed that obviously we've had to enter employment but i don't know the details of it to be honest but are you have you already is it was it instant are you already not working [usr] obviously it was it's due to my life obviously i had to stop [sys] ok [usr] instantly cos obviously it's gone a bit higher up than obviously [pii] and [sys] ok [usr] i think obviously [sys] then [usr] [pii] it's one of the things i [sys] got [usr] thought i had to [sys] you [usr] stop immediately but i probably will probably will come back to be fair [sys] ok [usr] but obviously just [sys] it's if it's to do [usr] i [sys] with [usr] i'm fine starting [sys] your license [usr] something tomorrow [sys] and that then [pii] will have said that we're not able to let you be driving around probably god ok the thing is i'm having to submit payroll today because it's the payroll company that that calculate all of it for hmrc purposes are closed over the christmas period although we still get paid on the same day because obviously we deal with the payments we have to get the information to the payroll company for them to get it back to us in time before they close [usr] right [sys] it's it's i i i'll have to ask somebody else to look into it for me because i don't have time to go searching through all your jobs to see what what was on call and stuff and obviously with it being december [usr] ok [sys] on call you would normally obviously be paid that in january but as it's your last potentially your last pay we'll have to try and pay you this one let me let me see what i can do it's gonna be a bit manual and as i say i don't have time to do it myself but i will see if somebody else is able to get that information for me somehow [usr] sure you've got you've got my my this this is obviously this is my personal line if [sys] ok [usr] you just [sys] [pii] [usr] you can take my number down [sys] y ok and it [usr] that's [sys] was [usr] my [sys] when you [usr] first [sys] were [usr] one [sys] it it sorry it was that first week in december or something then is it [usr] i think it was the fourth or something the maybe it was the first [sys] ok [usr] it was on [sys] hang [usr] the [sys] on [usr] mon [sys] a second [usr] on the friday i think [sys] let [usr] it [sys] me [usr] was the fourth [sys] just have [usr] or the fifth [sys] a look [usr] mate i don't [sys] in [usr] know i can't remember [sys] [pii] emails that she sends regarding on call [usr] i think it's on that as well [sys] ok it was from first of december the very first week i've got you down as being on call from friday [usr] good [sys] the first of september what am i talking about december friday first of december any jobs you did friday friday evening sorry saturday and sunday will be the ones because you monday to thursday jobs don't get calculated for call outs because obviously you're not working during the day as well ok right [usr] sure [sys] what i'll do then i'll i'll have a word and see if someone else is able to try and get that information for me and as long as we can get it checked and calculated by the end of the day then we should be all right but as i say i need to get it submitted today [usr] would i have to do anything on this the sheets they give us obviously where would i have to fill it out on here or or you guys just calculate [sys] well if [usr] it [sys] we're having to [usr] a [sys] do it anyway manually [usr] a whole [sys] then there's [usr] thing [sys] no point [usr] was [sys] you filling it in as well leave that leave that with me and i will see what i can do [usr] no [sys] all [usr] worries [sys] right then [usr] no thanks [sys] ok [usr] very [sys] no [usr] much [sys] worries [usr] for that [pii] [sys] i'll [usr] i appreciate [sys] speak to you later [usr] it [sys] all right cheers and you bye [usr] all [sys] bye bye [usr] right have a lovely day bye bye | 3General Customer Service
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[sys] one likes being bunged up especially not your drains when water or sewage has flooded your home or garden good morning diner road [usr] hi good morning i was just wondering are you are you working today just to just to check obviously [sys] we are we are fully booked for today [usr] are you god do you recommend another company do you [sys] no [usr] know [sys] i i don't have any details i'm right [usr] ok [sys] you can go on it's a website called check it right [usr] i'll go on that one [sys] that [usr] you're right [sys] should have [usr] thank you much [sys] no [usr] ok thank [sys] problem [usr] you very much ok [sys] you're welcome [usr] bye [sys] thanks bye bye | 3General Customer Service
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three good morning [usr] good morning i'd to find out roughly how much it costs to install a new [sys] installing [usr] toilet [sys] your toilet i will transfer your call to the right department bear with me please [usr] ok ok [sys] calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cc if you're calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two [usr] reach [sys] welcome [usr] out [sys] to dino east midlands please note all calls are recorded for quality and training purposes in order to help to direct your call please listen carefully to the following options if you have a drainage issue [usr] none of those | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u [pii] leading plumbing and drain services from blocked drains to burst pipes and butted boilers we're here to help morning fruit to dino you're speaking to [pii] how can i help [usr] hi there i've got a an electric shower that it has power to it but it it doesn't have any water coming out of it i just wondered if that's something that you would look at [sys] we can we can i'm assuming you don't have cover with british gas for plumbing and drains [usr] i don't know [sys] no nothing that and it's a residential property [usr] it is [sys] what's your postcode please [usr] it's [pii] [sys] idea group office is it that's fine right and what we can do then there's no call out charge [usr] right [sys] we'll come out have a look at it see what's going on give you a price and you can take it from there either way [usr] that's great [sys] all right let's have a look when what's the first line of the address please [usr] it's [pii] [sys] [pii] and any medical conditions or vulnerabilities on site anything relevant we'd need to know about [usr] no no apart from the fact [sys] no [usr] we can't have a shower [sys] no right ok refer on the number 10 and your first name please [usr] it's 21 [sys] [pii] surname [pii] [usr] [pii] staff [sys] long staff best contact number for you please [pii] [usr] it's [pii] [sys] sorry i've got it [pii] sorry i don't know what i've got it [pii] give me 60 seconds see if it's gonna work a system issue at the minute it's not right it's not saving at the minute right leave it with me [pii] as soon as the system is back up i'll give you a ring back shouldn't be too long within the hour [usr] that's great [sys] i'll give you a ring back with a date or speak to you soon [usr] all [sys] [pii] [usr] right ok bye [sys] take care no problem bye bye now bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hi i'm just calling in relation to a building we manage in [pii] it's close to the the new street station but we're just looking to a cctv survey done of the [sys] right [usr] sort [sys] sorry [usr] of underground pipe work and the down pipes i just wonder [sys] ok [usr] if there's something you could help with [sys] it it we do do them but it but the booking has to be made with the local office because it's the equipment that needs [usr] ok [sys] booking not the person and we don't get visibility of the equipment [usr] ok [sys] but i can certainly give you the local office's phone number if i could take the postcode of where you want it done [usr] sure just bear with me a second [sys] sure [usr] sorry we've only just [sys] take [usr] taken [sys] your time take your time [usr] over the management of it i don't know the post code at the top of my head [sys] is it a office block is it or a flat [usr] it's [sys] or or [usr] it's an office building with shops on there the [sys] boy [usr] ground floor [sys] it's not the mailbox [usr] based [sys] is it [usr] on no it's called it's called guildhall er buildings [sys] ohh right [usr] it's a i think it's a victorian bully [sys] nice [usr] postcode i've got is [pii] [pii] [sys] [pii] brilliant let's have a look i've not been i used to go to [pii] a lot not been for god well over 20 years [usr] ok [sys] i think the mailbox was new the last time i went there [usr] ok [sys] that might even be longer [usr] but it's it's it's some i think it's a victorian area a building it must have been there for years but i just we're just looking to get the trains and pipes checked out right [sys] do [usr] go [sys] you have a pen i've got the phone number for you [usr] sure [sys] the local office for that area is [pii] [pii] [pii] [usr] ok thanks alright [sys] no [usr] give [sys] you're [usr] him a call [sys] very welcome take [usr] just [sys] care [usr] cheers [sys] bye [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] no [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at how can i help [usr] hello there i was hoping to speak to someone in the accounts department please [sys] ok is it due to a job that we've attended sorry or just i could [usr] a job that was attended ages ago october last year [sys] ok [usr] and there's a duplication of invoicing and i've paid twice i realize now [sys] right ok apologies about that can i take the postcode it'll be our local office that would deal with that for you [usr] of course it's ex 10 nine uw [sys] ok let's have a look i've got our local office's contact number here just let me know when you're ready [usr] thank you [sys] it is [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] [pii] lovely thank you for your [sys] you're [usr] help [sys] very welcome have a nice day [usr] thank you bye | 3General Customer Service
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three welcome to dino east midlands if you're calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two good morning [pii] hello very very faint can i help hello [usr] good morning you right there hello can you hear me good morning man right there hello can you hear me | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to gas speaking how can i help [usr] hi there i'm calling from miller homes can you tell me what your trading name is please [sys] for what sorry you've threw me a bit there sorry [usr] i'm just looking for your trading name what is your company trading name for plumbing [sys] dina road [usr] no is that is that your trading name i need to know what the trading name is is it or british gas what's the trading name [sys] i had to say it was [pii] our fans all say [pii] [usr] -huh [sys] but [usr] but [sys] what [usr] is that the trading name is [sys] i i [usr] that your [sys] wouldn't [usr] accounting [sys] know [usr] name [sys] because you've just come through to a call center you say what what what's it concerning exactly am i [usr] it it's to make sure our account systems aligned with our other systems i need to know the exact trading name of the company can you put me through to your accounts department or something [sys] well there are franchises though for [pii] there's not it's not just one i mean which [usr] but there must be an overall [sys] which [usr] trading name [sys] there probably is but as i say we're just call center i wouldn't know unfortunately what area are you looking at that you're dealing with [usr] it's the whole the it's the whole of the country you cover for us i i [sys] right [usr] need to know who i can speak to that can [sys] ok [usr] confirm [sys] i'll [usr] i [sys] if [usr] to know [sys] you [usr] what [sys] just [usr] the trade [sys] are you looking for plumbing or [usr] thanks [sys] drains or both or plumbing [usr] plumbing [sys] just plumbing [usr] plumbing [sys] right [usr] please [sys] i'll give you one of the numbers to the franchises and they should be able to help it's 0151 [usr] ok [sys] 545 [usr] 0151 [sys] 0913 [usr] 545 0913 [sys] no problem [usr] thank [sys] bye [usr] you thanks bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training [usr] emission [sys] purposes good morning you're through to [pii] speaking how can i help [usr] yes hi there i booked i booked your service the other day there for block block block just be be be with me sorry sorry i booked a one of your guys to come around to do an inspection on there was a a bad odor coming from my house are you still there hello hello hang on one moment one moment i just put you on a loud speaker are you still there hello | 3General Customer Service
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please if you're calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two hello [pii] plumbing [usr] hello good morning i'm sorry good afternoon is it is it is it plumbing [sys] yep [usr] ok what's happened is your engineer visited to my property today [sys] i can either [usr] and your the the the job number was 3472232 [sys] can i take your postcode please [usr] that's [pii] [sys] never is it a plumbing job [usr] yes [sys] we don't cover this area for plumbing i'm afraid [usr] who does it cover then [sys] i can give you the phone number [usr] what is your phone number [sys] for [usr] are you are you not in [pii] [sys] we don't cover this area no bye it's [pii] [usr] who doesn't [sys] [pii] [pii] [usr] sorry hold on i told them i sorry about that [sys] probably [usr] sorry sorry [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] there's no damage prior [usr] thank [sys] thanks [usr] you [sys] bye | 3General Customer Service
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[sys] good morning i know [usr] good morning my name is mister [pii] [sys] ok [usr] my job number is 340 5919 and that was for work carried out yesterday and i keep missing the call for to pay the £170 [sys] well i can [usr] to [sys] take [usr] pay by check my card [sys] ok i can take that payment for you if you just bear with me i'm just gonna get the payment up open ok and did [pii] leave you with a receipt at all [usr] he's giving me an he's given me a an invoice here [sys] ok underneath where it says diner in orange writing there'll be a five or six digit number if i can take that number please [usr] what number [sys] is it gonna be a five or a six digit number [usr] well it's the six digits in it on the that's how you want it isn't it the six digits [sys] yes please [usr] right right it's [pii] [sys] ok thank you [usr] 1325 [sys] bear with me i just need to put the details in before i can take your card details [usr] ok [sys] just trying to find the receipt number now ok [pii] ok and it was for 100 and £70 if i can start with taking the long card number please [usr] thank you [pii] [pii] [pii] [sys] ok [usr] [pii] 36 [sys] thank you and just the expiry date on that please [usr] sorry can i just correct that [sys] of course [usr] [pii] [sys] [pii] ok and the expiry please [usr] is [pii] [sys] thank you and just the last three off the back of the card when you're ready [usr] 140 [sys] brilliant i'm just gonna put that payment of 100 and £70 through for you now [usr] thank [sys] thank you that's all gone through do you want to make a notice of the authorization code on your paperwork [usr] just a minute i'll just get a pen from somewhere over a second room [sys] that's not a problem [usr] right the authorization code yes [sys] it's 48 [usr] did you say 48 [sys] that's correct [usr] 48 [sys] 67 [usr] 67 [sys] double one [usr] double one ok [sys] all right that's all paid then and i've put the details on to the job [usr] thank you [sys] not a problem take care [usr] bye bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] pardon me [sys] we record calls for quality and training purposes good morning you're [usr] to [sys] through [usr] step [sys] to [pii] [usr] in [sys] at how can i help [usr] hi [pii] i really hope you can help i've just moved into a bungalow a few days ago and the toilet has suddenly started not draining away and when you're flush there's sewage coming up through the bath bath through the bath plug [sys] right ok do you have any cover with british gas for plumbing and drain [usr] no [sys] ok could i take your postcode please [usr] it's [pii] [pii] [sys] thank you i'm just gonna have a look first make sure that we have got engineers in the area that we can dispatch to you fine ok and what's the first line of the address please [usr] it's [pii] [sys] thank you and this is the domestic property where you live [usr] it is it's a bungalow [sys] ok ok is it all right if i take your name and number [usr] sure my name is [pii] and then surname is [pii] [sys] ok [usr] and number is [pii] [pii] [sys] ok and have you got an email address [pii] [usr] i have it's [pii] [pii] [sys] what's up here ok you've just told me a little bit about the issue we've got a really slow draining toilet and when you flush the sewage comes up from the bath the bath plug [usr] into the bath [sys] ok ok are there any vulnerable people at the property anyone with medical conditions or disabilities [usr] no [sys] no and is the block toilet the only toilet in the property [usr] it is [sys] and would you be available today [usr] yes yes [sys] ok that is an emergency [usr] thank you [sys] i can't give you an eta because all emergency jobs are different [usr] that's all right [sys] but the engineer the engineer will get to you as quickly as he physically can he will give you a phone call about half an hour before he's due to attend as well [usr] that's fabulous [sys] can i just confirm the number that you've given me i've got [pii] [usr] that's correct [sys] right brilliant ok just before i do confirm i need to just double check with yourself that you would be happy to pay the engineer on completion [usr] yep [sys] you can do this in cash or card [usr] ok [sys] and as it's a sunday it would be a payment of £237 including va t [usr] that's fine it's ok these things [sys] okey [usr] happen [sys] doke they do i'll just let when that's done that's all booked in for [usr] all [sys] you [usr] right thank you very much [pii] have [sys] no [usr] the [sys] problem i hope you have a lovely christmas [usr] i [sys] nina [usr] know hopefully thank you and you bye [sys] thanks [usr] bye [sys] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help you [usr] hi i was wondering if i could get a quote for a cctv dr survey [sys] you would need to ring your local office for that [usr] ok [sys] can i take your postcode and i can [usr] yes [sys] give you the their i can give you their contact number i think they might close at five on the week on the saturday but try [usr] shit i've [sys] if [usr] just [sys] they're not [usr] missed [sys] open [usr] sorry excuse my french i've just missed them [sys] sorry [usr] i've just missed them then [sys] i don't know he might i think it might be open but try [usr] ok [sys] him ok what's your post code [usr] [pii] [sys] is that [pii] [usr] that's the one [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] right ring them now have you got a pen and paper [usr] i have [sys] let me just get you the number just say you want to book yourself in for a cctv 020 867 609 00 [usr] nice one your staff ok i'll give them a call now then [sys] ohh right no worries [usr] have you purchased [sys] right [usr] by friday [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hello my name is [pii] i'm calling from a company called overton limited and not in do you have any engineers in the [pii] area at all possible [sys] today or just in general [usr] er [sys] sorry [usr] today [sys] what's the post code [usr] the postcode of where you got to go would be [pii] [sys] is it commercial or residential property [usr] it's commercial [sys] let me just pop you through to the right department bear [usr] thank [sys] with me [usr] you [sys] no worries thank you for calling down the road press one for drains or two for accounts please hold our operators know your way [usr] hello it's [pii] [sys] down [usr] from [sys] the road [usr] er overton limited here out [sys] take a call [usr] in [pii] how you doing i'm good [sys] i'm [usr] thank [sys] ok [usr] you [sys] thank you yourself [usr] i just wondered if you had any engineers in [pii] at all [sys] not not from here we're [usr] ohh [sys] based [usr] ok [sys] in [pii] [usr] how i can get hold of the [pii] depot as or [sys] i don't to be honest the only thing i can do is [usr] i [sys] give you the call center number see if they've got the number because there's there's many [usr] is is that the one ending in [pii] [sys] er different [usr] ok [sys] no i'll give you this other number it's [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] all right thank you cheers bye [sys] thanks bye bye | 3General Customer Service
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[sys] good afternoon [pii] speaking [usr] hi my name is and i was expecting a call today between one and six it hasn't happened [sys] what's the post code of the property please [usr] [pii] [sys] just bear with me a sec it looks it's still scheduled to to come to you bear with me though [usr] gonna be dark won't [sys] sorry what was that [usr] no it's all right my wife just said it's getting dark but [sys] ok it is it an external thing is it [usr] well it will be a combination of external and [sys] right [usr] internal [sys] just bear with me a sec hello i've just spoke to his supervisor he is definitely coming this evening he's just running a little bit behind on his last job if you can just [usr] right [sys] bear with us he'll give you a call when he's coming [usr] i any idea when do [sys] unfortunately [usr] we have any idea [sys] we [usr] when [sys] don't [usr] or is [sys] er but the the it's out of hours now in the office you see but yes [usr] yes [sys] it's it's his his final job of the the evening he will be coming to you all right [usr] ok [sys] thank [usr] all [sys] you [usr] right then thank you [sys] i [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively [usr] ok [sys] please [usr] i don't [sys] hold [usr] know i'm going [sys] and your call will be transferred to a customer service [usr] that's [sys] advisor [usr] really call man all that beautiful doctor [sys] we record calls for quality and training purposes [usr] i think they lost [sys] hello you're speaking to the diner on demand how may i help [usr] all right mate hi buddy can i book an indeed call out and unblock a train please in [pii] [sys] all right ok is this for a private address or a business [usr] it's a private address [sys] right ok we charge 100 and £80 inclusive of va t to clear a standard blockage is that ok [usr] we've got no choice mate i'm not doing it [sys] right ok we have to ask that question some people don't pay [usr] that's fine [sys] ok do you have any british gas home care cover for plumbing and drains [usr] no we don't [sys] no [usr] no [sys] ok can i take the postcode [usr] what's this just asking what postcode is hd summit i will be a minute with you mate i do [sys] no [usr] apologize [sys] problem [usr] it what hd 47 hf [sys] hx [usr] hsf for [pii] [sys] hj and the first line of the address [usr] it's number just hang on a minute [pii] can we clean all these tools all these stuff off and that mate just put [sys] and it's [usr] that connection back on as well [sys] domestic accidents [usr] it is [sys] what's can i take your name [usr] it's [pii] [sys] and surname [usr] and earn sure it's i'm the i'm the plumber that's come [sys] all [usr] to look [sys] right [usr] at the job [sys] i i better [usr] mate i'm [sys] check [usr] just [sys] the [usr] gonna [sys] name [usr] book [sys] of the person that lives there then what's the name of the of the person [usr] it's called it's called [pii] the guy that owns the house [pii] [sys] and is he paying for this or are you paying for it [usr] he'll be end up paying for it [sys] and he's happy to pay that is he [usr] yes he'll pay i look after his houses for him [sys] all right this is a rental property then [usr] it is for the app [sys] right well the charge is different because of that i'd have to you'd have to get mr [pii] to give us a call to confirm [usr] all right i'll i'll get him to give you a ring then [sys] no problem [usr] all right thank you [sys] thank you cheers bye [usr] too bad | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you did you you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to my name is [pii] how can i help [usr] hi i have two guys come round on the first of september and they temporarily unplug un unblocked a kitchen sink but the [sys] ok [usr] unblock it only lasted for a couple of days and now it's backing up again [sys] ok what what's the post code to the property [usr] [pii] [pii] [sys] and the first line of your address please [usr] [pii] [sys] ok one second right let me see what we've got here and who am i speaking to please [usr] [pii] [sys] ok do you have a number i'm gonna give you a number to the local office and they should be able to pop out to come and get that sorted for you [usr] ok [sys] do you do you have a pen or yourself sorry it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] that's correct [usr] all right then ok thank you bye [sys] all right cheers | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help hi you're through to how can i help [usr] sorry i [sys] hello [usr] want to i want [sys] can you hear [usr] to [sys] me [usr] i want to close this call i can't seem to close it [sys] ok | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling speaking how can i help [usr] hi there i know you do drain cctv surveys do you do er scouring a mechanical clean er i can't really call it f if they're furred up or whatever or [sys] we do now with anything related to cctv service and that thing it's booked directly with our local office because it's the equipment that needs booking rather than the person if that makes sense i can give you the phone number for your local office if i could take the postcode of where you want it done [usr] they they'll they'll provide all those services will they [sys] exactly [usr] ok i did try and put my post code in and it just came up with [pii] and i'm i live in [pii] [sys] all right what's your post code let me have a look [usr] [pii] [pii] [sys] [pii] [usr] yes [sys] [pii] let me have a look and see who that is [usr] yes [sys] i know why you're getting the [pii] number the office let me just to make sure i'm right no it it's a telford number but they cover strange i know but they do cover [pii] and [pii] [usr] alright [sys] let me give you their number anyway it's [pii] [pii] [pii] [usr] right ok thanks a lot [sys] no problem take [usr] cheers [sys] care [usr] bye [sys] bye | 3General Customer Service
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[sys] good morning [usr] hi i just wanted to get a quote if possible for a visit to come and clear out a drain at my at my house [sys] ok it's 100 and £70 [usr] 1 70 [sys] that's right [usr] do is there any way of knowing whether it's a drain or a soak away does that make any difference to you guys as well [sys] it doesn't make any difference the only difference it makes is that there's less if it is a away there's a more of a possibility that it can't be clear i if the soil away is exhausted then obviously there's a chance that it may not be able to be cleared [usr] ok ok ok let me come back to you then [sys] ok [usr] i'll go and speak to the other half and i'll ring you back [sys] ok bye-bye [usr] ok thanks | 3General Customer Service
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[sys] plumbing [pii] speaking how can i help [usr] hello i've got two orders with you at the moment and i paid them on my card but since i did the payment the card has been lost and we've stopped the card now i just wanted to give you the orders but change the card number on it if i can please [sys] right ok i don't know if you've come through to the right place this is dina plumbing [usr] it is not the right place no it's ok i'm i'm running h bs ok thank [sys] no [usr] you [sys] problem thank [usr] thank [sys] you [usr] you thank [sys] bye [usr] you bye | 3General Customer Service
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[sys] good morning dino [pii] [usr] hello i had somebody come i think it was from your area to fit a shower for me on the 27th [sys] that would be a plumbing issue what's your what's your postal code [usr] [pii] [sys] ok let me get you the correct number [usr] number ok [sys] we don't [usr] thanks [sys] we don't cover that let's have a look ok plumbing for west 13 the number is [pii] [pii] [usr] i mean sorry my pen's not working properly ohh god [sys] don't worry [usr] [pii] [sys] [pii] 030 [usr] ok ok thanks much [sys] you're welcome take [usr] aye [sys] care bye bye | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right the if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at [pii] how can i help [usr] hi i booked a service last night online and i for today and i just wanna check if if that's ok and you guys are turning up this afternoon [sys] let's have a look what's the postcode [usr] [pii] [sys] and the first line of the address [usr] [pii] [sys] ok yes it is on the system for today between one and six when the engineer is a bit more local he'll give you a courtesy call just to let roughly how long he'll be [usr] ok that's great thanks for that [sys] not a problem at all have a nice day [usr] cheers bye | 3General Customer Service
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[sys] good morning [pii] speaking [usr] hi i wonder if i could get some advice about some roller blinds please if you [sys] we [usr] is [sys] were [usr] that [sys] a plumbing [usr] [pii] [sys] place love i'm sorry [usr] ok well looking at maybe i found the wrong wrong number my apologies [sys] all [usr] then [sys] right [usr] ok [sys] then thank you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name is [pii] [usr] hi can you hear me [sys] there's lots of ruffling and ruffling there i can [usr] i do have a home care policy with british gas but i don't think it covers a valve on a radiator and the valve on the radiator is stuck [sys] have you spoken to british back gas to ensure it's not covered [usr] i i've looked and i just want to get it done as quickly as possible [sys] you don't want to check with them first that it's covered [usr] no i think i'll just go ahead and book [sys] ok if i can take your postcode then please [usr] [pii] [sys] [pii] [usr] [pii] [sys] was that [usr] [pii] [sys] [pii] [usr] [pii] [sys] first line of the address [usr] it's [pii] [sys] [pii] and your full name [usr] it's [pii] [sys] and let me see if i can locate your property on our systems to start with is this your domestic property your home or commercial [usr] is home [sys] ok i'm just looking to locate the property on our systems to start with just bear with me while i do this if i go quiet i'm still here i'm just filling in boxes on a computer screen [usr] ok [sys] i've got [pii] [usr] correct yes [sys] is it miss or missus [usr] me [sys] [pii] can i take the best contact telephone number for you [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] correct yes [sys] lovely just setting a work order up for you now what's the what's the issue with the radiator valve [usr] the pin the the pin is rock solid not moving up and down [sys] right [usr] i [sys] it's [usr] was [sys] a faulty faulty valve [usr] i would imagine it needs a new valve [sys] ok you just need to fill out just a couple more boxes and then i'll look at availability for you nothing else affects her in the house is it [usr] no [sys] is there anybody vulnerable in the property at all [usr] no [sys] no lovely ok just before we look at availability i just need to talk about the the prices with you we don't make any charge for the call out itself however a plumbing job all plumbing jobs are different and every cost is different we can't really tell you what the full cost will be until an engineer's been out and had a look at it but when the engineer will come out and assess what needs to be done and confirm a price with you before starting any work as long as you're happy with the price that they quote and us doing the work the engineer would hopefully be able to complete the job there and then and would expect to be paid on completion via either cash or card is that ok [usr] well that's fine i mean you're part of british gas british gas has told me to call you i'm i'm assuming it's gonna be a fair rate [sys] what the what british gas told you to call us they said it wasn't covered did they [usr] no it says you're one of their preferred suppliers or something the the thing [sys] well [usr] sorry [sys] go on go ahead you you say you carry on [usr] that's fine if he's coming out and he's gonna quote me and it's too much then i just can't have it done [sys] ok no problem ok let me just quickly check the local office in your area as well there's no issue let me just quickly check unfortunately where you're based our local office can't take on any work at the moment [usr] dear [sys] unfortunately i can't make a booking for you [usr] all right thank you for that [sys] sorry thank [usr] bye [sys] you [usr] bye [sys] bye bye | 3General Customer Service
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[sys] ok good afternoon dino plumbing [usr] i rang the wrong number sorry [sys] ok no problem [usr] bye [sys] thanks [usr] bye | 3General Customer Service
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[sys] plumbing and [pii] speaking [usr] hello mate er i got in touch with you earlier about a leak i've got i'm i'm waiting i've had to turn all my water off [sys] ok what's your post code [usr] ox 42 ip [sys] ok and did you say have you do you have you got a job booked with us already [usr] it's but i i expected i might have heard from somebody by now she said she'd get probably the the plumber himself to ring me but i was just chasing already cos i i'm a little bit concerned about it cos it's it's a the water's [sys] ok [usr] gone into my it's bringing my lining down on my kitchen ceiling [sys] ok [usr] fill [sys] bear with [usr] up [sys] me [usr] with [sys] two minutes i'll let me speak to somebody and i'll tell what's going on for you [usr] alright good night thanks but [sys] no problem [usr] er [sys] thank you [usr] ok [sys] but [usr] yes speaking to somebody and i'm listening to stupid music ohh right i will [sys] hello [usr] hello [sys] sorry [usr] mate [sys] to keep you we've got the job [usr] ok [sys] i just spoke to the lady that that deals a dispatch out to engineers [usr] hm [sys] we've got engineers working around the area we're just waiting for one of them to finish on a job and then they'll be coming to you next [usr] ok all right ok [sys] all right [usr] all right all [sys] thank [usr] right bye [sys] you [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to [pii] at dino how can i help [usr] hello you all right there i've just made i've just got one of your call outs coming out tomorrow i'm just wondering if there's any chance i could change it because i don't have no one to come in tomorrow to let him in and that [sys] right ok could i take your postcode please [usr] of course you can it's [pii] [pii] [pii] [sys] thank you sorry was that [pii] ok i can't see that i've got anything booked under this i've got ngng 12 bravo lima [usr] should be george's great british kitchen [sys] and is this aaa on demand direct call out or is have you got a key account with us [usr] no no no this is an on we're brand new to you [sys] right ok i've definitely got nothing under that address [usr] strange i've just come off the phone to her [sys] november golf one two bravo lima let me try that again no nothing [usr] i mean i know i've definitely just spoke i've just rang back the number that i've rang i've got 100 and £75 plus va t for the first hour [sys] did you [usr] and [sys] phone [usr] then [sys] did you call the local office [usr] i just know i rang this number [sys] right ok you might have filtered through to us let me [usr] ok [sys] let me try and find the local office in your area [usr] bless you [sys] ok [usr] it might be [sys] i only know that because if you come through to us being a commercial property we don't we don't discuss costs or anything that [usr] right ok [sys] ok [usr] that's [sys] what what [usr] that problem [sys] what's the first line of the address sorry [usr] it's [pii] [sys] ok and is this regarding a blockage or a leak [usr] the blockage [sys] the blockage ok ok no problem what i'll do then is i will just make the connection with the local office and i'll transfer you through you don't have to do anything just stay on the line [usr] ok all right thank [sys] no [usr] you for [sys] problem [usr] that cheers there are offices there's offices based everywhere and i [sys] good afternoon [usr] i've just gone through [sys] [pii] [usr] the main thing | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] the same month it's the company [sys] good afternoon you're through to [pii] speaking how can i help [usr] hello there we supposed to find one of your plumbers out today at 11 i'm just wondering if if he's got up or if he's not coming please [sys] what's the postcode of the address please [usr] [pii] [pii] [sys] and the first line of the address [usr] [pii] [sys] it's an all day appointment though [usr] it's [sys] 45 [usr] a what [sys] sorry did you say [usr] [pii] [sys] let me just try popping you through to the local office i'll just check for you [usr] thank you [sys] you're welcome [usr] but not in case they are better not in case you [sys] good afternoon [pii] speaking [usr] hello there i was supposed to buy one of your plumbers out today at 11 just wondering if he's got held up somewhere or if he's not coming please [sys] ok what's the postcode please [usr] [pii] [sys] did you say a plumber [usr] somebody [sys] that [usr] was [sys] you're [usr] gonna come [sys] at the [usr] out [sys] wrong you've come to the wrong franchise love it's [usr] right [sys] all right i can give you a different number [usr] somebody's [sys] he's still [usr] just put me through to you [sys] from do where from [usr] no i have tried ringing his number but he's [sys] right [usr] not answering the phone [sys] we don't cover telford you see for plumbing [usr] right well somebody's just put me through to you [sys] it's [usr] i don't [sys] all [usr] know [sys] right i can give you a number though if that's all right and it's it's a telford number [usr] can i can i just [sys] and [usr] get [sys] it [usr] a pet thank [sys] go ahead [usr] you right ok [sys] it's [pii] [usr] 582 [sys] [pii] they're still [usr] six [sys] die now they're just a different franchise [usr] ok thank you [sys] all [usr] very much [sys] right love thank you [usr] thank you bye bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] you worry me too much [sys] it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hello you're through to [pii] at how can i help you today [usr] hello young man i've got a call from [pii] at the postcode of [pii] it seems to have unblocked itself [sys] all right thank you and just confirm the name and first line of the address [usr] this is [pii] and it's [pii] ma hal a high street acton you might have the green act and it's all the same mate [sys] all right i've got the details now you just want to cancel the appointment for monday [usr] yes [sys] then [usr] please [sys] i take [usr] sorry [sys] it [usr] about this [sys] that's fine no that's ok no thanks for calling and letting us know i'll get [usr] ohh [sys] that [usr] dear [sys] canceled [usr] i'm [sys] straight [usr] i've [sys] away [usr] er if you can there's no charge in canceling is there [sys] no there's no charge to cancel [usr] ok [sys] it no [usr] ok thank you bye [sys] all right you're welcome thanks for your call [usr] bye [sys] bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your | 3General Customer Service
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[sys] hello you're through [pii] how can i help [usr] hi sorry to trouble you my name is [pii] i'm calling from british gas just wanting to check the progress of of a customer's claim they're looking to arrange a a cctv inspection of the property can i give you a postcode at all or here we go it's [pii] [pii] [sys] no goal number 70 [usr] for [pii] perfect thank you [sys] ok the last time we went out was on the eighth of the 12th and when we transferred it to plumbing [usr] i've just phoned plumbing they've told me it's been passed back to yourself to the cctv [sys] i'm not too sure i haven't got anything on here the last time the last time we went out was on the eighth and we transferred it to plumbing [usr] they've been on the i think the oven put notes on to see damp and some bedroom walls no fresh water paper in the walls needs to see the underground pipe for weeks [sys] you can put them on for a look cctv looky [usr] how would how would i do that would it be your sales or plumbing who would do that or [sys] yes you do that with us if if they find it's dirty water then with us [usr] right are you able to arrange that at all for me or for the customer [sys] no [usr] or [sys] unfortunately not the job looks it's been closed you'll just have to raise a new job and just put lucy lui just put lucky on it and then they'll know we'll know what it is [usr] i think that's going to generate an excess request from a customer it's just a continuation we can book it as a new appointment its going to ask the customer for a new excess payment [sys] unfortunately can't the k has been closed you'll have to see [usr] right [sys] if your manager can we can do something about it unfortunately there's nothing much we can do [usr] right ok thanks for your help thank you bye [sys] no worries bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] excellent [sys] if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] you're just in [sys] alternatively [usr] front [sys] please hold and your call will be transferred [usr] you [sys] to a customer service advisor [usr] yes [sys] we record calls for quality and training purposes afternoon you're through to speaking to how can i help [usr] hello there how much they charge me to come out and unblock er waste dr [sys] residential property [usr] yes right [sys] i'm assuming you don't have a contract for british gas for plumbing and drains or anything [usr] no i don't sorry [sys] no it's all right if it is just a blockage then you'd be looking at 1 70 including that to do it but [usr] ok [sys] there's no [usr] let's see [sys] but what we do there's no call out charge an engineer would go out and have a look at it and before they do any chargeable work it would confirm a fixed price and you can say yes or no from there [usr] i'll try i don't try nothing unless [sys] they have to do [usr] unless [sys] the work [usr] the [sys] they they will come [usr] unless [sys] out have a look at it tell you what it is give you a fixed price if it's just blocked it'll be 1 70 if there's something else going on they'll obviously let once you've got that you can say yes [usr] ok [sys] or no if you say yes it's cash or card if it's a no there's no charge [usr] ok no i'll have to [sys] no [usr] leave it mate [sys] worries mate [usr] i i i'm not working you see i can't [sys] no [usr] afford [sys] i [usr] cheers [sys] get [usr] thank [sys] it mate right [usr] you [sys] no worries mate take care bye bye now bye [usr] right [sys] bye bye bye [usr] right | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a cling servicess press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to my name is how can i help [usr] hi i'm just checking a a booking i've made for for wednesday one the person [sys] bear with me a quick second what what is the post code of the property hello hello | 3General Customer Service
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two [usr] is that [sys] if [usr] the one [sys] you would to discuss an invoice or have a finance query please [usr] my boss person [sys] if you're calling regarding the british gas call out please press one if you would to make a one off on demand booking [usr] that's quite easy to book in it [sys] good afternoon [pii] plumbing [usr] hi i've got one of your technicians here plumbers here that's looking [sys] that'd be [usr] at [sys] nice [usr] a repair and what he says he he found a hole [sys] be before [usr] in [sys] six [usr] a flexi [sys] today [usr] a connector but he'd have to remove tiles in my bathroom to get to it [sys] ok [usr] i was just phoning up to see what cover or anything i've got of you making good any of the damage that that's done to the tiles [sys] we don't do tiles i'm afraid we we don't we put tiles on or we don't supply tiles he'll take them off as best he can any boxing we we do we'll do boxing for you but tiling as i say we don't do that i'm afraid that maybe be home insurance you'd have to go to for that [usr] ok all right then thank you [sys] ok thank [usr] thanks [sys] you bye bye [usr] bye | 3General Customer Service
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three if you are calling regarding a british gass call out please press one if you would to make a one off on demand booking hello [usr] hello this is mr [pii] speaking i'm due for one of your engineers to come to my property on the 19th of october [sys] what's the postcode [usr] and i just wanted to clarify something with them regarding the repair work that they're going to do [sys] right how can i help [usr] nn 10 0 tw i i know the the engineer or the he's coming to repair or fix the the work that's that's been done in a sense i i wanted to clarify because obviously i i've noticed that some of the wood is might need to be replaced because it's quite rotten if that makes sense because of the damp and i wasn't certain the damp because of the leak and i'm not sure is that something that the engineer [sys] you've [usr] will be be [sys] from [usr] doing [sys] the [usr] or [sys] leak [usr] do i have [sys] there's [usr] to do [sys] damp [usr] that separately [sys] wood [usr] or get that done separately if that makes sense [sys] i [usr] no from the leak i know that your engineer is coming to repair the holes that were made by the the engineer but i've noticed on one of the one of the wood at the bottom the the [sys] you [usr] actual wood is [sys] say [usr] rotten when he puts the boarding on there it there's nothing to screw it onto because the the [sys] i have a family [usr] is it it's rotten i'm not sure is [sys] sorry [usr] that something that he will [sys] the [usr] take into consideration [sys] the wood is rotten [usr] also repair [sys] from where [usr] or some sort [sys] from [usr] of or [sys] the leak [usr] what [sys] or [usr] i wasn't sure am i making sense [sys] well [usr] be because of the water leak the wood is rotten [sys] it's not weird [usr] i understand that your engineer that's coming on the 19th is going to repair [sys] is [usr] the holes [sys] it structural [usr] that's in the wall [sys] wood [usr] but i'm wondering [sys] bye [usr] would he sort [sys] bye bye [usr] out the rotten wood that's what i'm asking [sys] is it the foundations the beams what what is the word is it plaster [usr] it it the structural [sys] the [usr] woods [sys] where [usr] i'm not sure [sys] the plaster [usr] you have one [sys] board [usr] i [sys] is [usr] think [sys] we would we would reinstate [usr] it [sys] where [usr] it [sys] the [usr] it's [sys] holes [usr] no it's not [sys] are [usr] the beams it's it's where the plaster board is [sys] we wouldn't do any other any other work anywhere else [usr] ok ok what what what would happen then if if he tries to put the plaster board on on the wall at the bottom where and then he can't [sys] just [usr] screw [sys] one [usr] into anything [sys] second [usr] because the wood is the wood is you with me i'm just i'm just trying to get some clarification on what i need to do myself before he comes on the 19th [sys] hello you would have to contact your home insurance about that that would need to be done before the visit if it's not gonna hold where the engineer is gonna put the plaster board in in then it would need to be sorted before the engineer attends no worries thank you [usr] ok thank you | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com hello you're through to [pii] at dino how can i help hello hello how can i help you hi can you hear me well i'm gonna have to hang up the phone because i'm not able to hear anything | 3General Customer Service
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[sys] hello thank you for calling [pii] central london please note that calls may be recorded for monitoring and training purposes hello [pii] [usr] yes good afternoon [sys] good [usr] i live [sys] afternoon [usr] in a [pii] [pii] is it have you got anybody who could come and clear a drain for me [sys] not in this office but i can definitely try and get get you the number that would be able to help you [usr] ok [sys] could you give me the post code of the property that you need servicing please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] tomorrow ok i can give you the number tell me when you're ready and i can read out for you [usr] i'm ready now [sys] ok it's [pii] [pii] [pii] [usr] [pii] thank you very much [sys] no problem have a good afternoon [usr] and you bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good afternoon you're speaking to fiona british gas how can i help you [usr] hi i i'd to get a guy over for a leaking cylinder [sys] we [usr] if [sys] can sure [usr] possible [sys] do you have your home care number [usr] no i haven't [sys] if you give me your post code that will be fine [usr] it's ip 11 seven pj [sys] and your house number [usr] it's number 12 [sys] [pii] [usr] a [sys] ok bear with me just a moment is that a flat i assume would that be right ok give me just [usr] yes [sys] a second i'll just need to do a separate or a different search rather [usr] ok [sys] let me just check the post code i have it's ip 11 7 jp for papa that's 12 ok that's what i have [usr] ip [sys] it's not [usr] 11 [sys] coming [usr] 7 [sys] up with [usr] [pii] [sys] anything right [usr] for pj [sys] ok bear with me just a second i'm gonna just try something different ok [usr] ok [sys] and what's the street name sorry [pii] ok bear with me just a moment i'm just gonna [usr] it [sys] pop you on hold [usr] is [sys] i'm gonna just [usr] [pii] [sys] try a different search for you ok thank you [usr] ok thank you [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you hi sorry to keep you waiting i'm really struggling to find this property can i try it by are you the landlord or are you the homeowner [usr] that's ok [sys] right [usr] no i'm i'm [sys] right [usr] an [sys] i just [usr] engineer who's [sys] i can't [usr] come over [sys] find [usr] here [sys] it [usr] to [sys] at [usr] have [sys] all [usr] a look and then it turns out they've got a contract [sys] i ip [usr] i'm just trying to sort [sys] 11 [usr] it out she's [sys] 7 [usr] and five [sys] juliet [usr] i'm just trying to [sys] papa [usr] sort it out for her [sys] right ok [usr] what what post code have you got ip 11 [sys] no that's what i did put in sorry if i've written it down incorrectly [usr] no the [sys] but i've [usr] other [sys] got [usr] way round [sys] ip 11 [usr] papa juliet [sys] 7 papa juliet i've tried it with [pii] i've tried it with 12 [usr] j tj [sys] a i've tried doing a search without the house number which normally brings up hundreds of every protein in that post code [usr] yes [sys] i just i've tried the telephone have you got the customer's telephone number by any chance i'll try it that way -huh i can try that [usr] right ok [sys] 86 -huh [usr] i've [sys] let me [usr] got [sys] try [usr] a [sys] that [usr] well i've got a mobile number but whether that's [sys] well that's [usr] they [sys] looking [usr] they they [sys] a bit [usr] got [sys] more [usr] the [sys] hopeful [usr] [pii] [sys] but what's the customer's name [usr] 268994 [sys] that's brought up a completely different person altogether i couldn't [usr] mrs abs a b bs [sys] that that that wouldn't work for me unfortunately do you happen to know or can you ask the customer their date of birth and [usr] i've [sys] sorry [usr] got a work request [sys] what did you say the surname [usr] but it's not [sys] was [usr] a home care number that we use [sys] a b bs let me just try it with the surname first that we don't have to necessarily ask for a date of birth it's coming up with [usr] they've [sys] nothing [usr] been [sys] at [usr] a [sys] all [usr] abs a b bs [sys] i i'm really stumped here what's what's the question that you have sorry let's see if i can get somebody else to it's to get the cylinder replaced right ok [usr] i just wanted to get an engineer booked [sys] does [usr] in [sys] it cost [usr] to [sys] it [usr] i can give you the part number [sys] what [usr] the tank [sys] i was gonna [usr] as [sys] say [usr] well [sys] was [usr] just [sys] i can look [usr] to get the [sys] this up [usr] the cylinder [sys] or i can try [usr] replaced [sys] and get some support for this [usr] under [sys] because one [usr] the [sys] of the searches that i'm doing that should bring [usr] under [sys] up [usr] the home care [sys] everything [usr] yes [sys] for me is bringing up nothing at all it's completely blank do you want me to give this a go and give the customer a call back do you want to call you back sure sure i'll i'll take that as well please [usr] if you can or or [sys] 140 [usr] there's no point of me hanging around but i'm gonna give the lady this number to you this this the direct number with this number i've called but i've also got a part [sys] and it's [usr] number [sys] what [usr] did [sys] kind [usr] you [sys] of [usr] want [sys] cylinder [usr] to take the [sys] sorry [usr] part number [sys] come in [usr] the part number is 140 [sys] indirect right i've [usr] [pii] [sys] got all of that now [usr] and [sys] can [usr] that is [sys] i just [usr] from [sys] take [usr] city [sys] the customer's [usr] plumbings [sys] phone number [usr] and that is [sys] from [usr] a gledhill [sys] you again [usr] combi [sys] and [usr] cylinder [sys] i will [usr] indirect [sys] i'll give the customer a call back to get this sorted zero double 786 [usr] it's a combi cylinder indirect [sys] 268 [usr] combi cylinder [sys] right [usr] ok the number i've got is [pii] [pii] [sys] sure if she happens [usr] [pii] [sys] to find the home care number [usr] what i'll [sys] first [usr] do [sys] get her to call [usr] i'll [sys] back [usr] go and speak [sys] in [usr] to [sys] because [usr] the customer [sys] this might [usr] and [sys] take [usr] see if they [sys] me [usr] can [sys] a little [usr] find [sys] while [usr] their home [sys] if she [usr] care [sys] happens [usr] agreement [sys] to be able [usr] they've [sys] to [usr] got [sys] put [usr] the number [sys] her hand on it just [usr] and if [sys] phone [usr] can [sys] straight [usr] give [sys] or [usr] them [sys] get [usr] a call [sys] her to just [usr] direct [sys] phone straight [usr] back [sys] back [usr] and [sys] my [usr] and then arrange [sys] name's [pii] [usr] it with him that'd be great but it's quite urgent cos it's leaking [sys] [pii] [pii] [usr] and the ladies [sys] no that's ok [usr] and i'm speaking to [sys] hm [usr] ohh [pii] sorry [pii] ok [pii] i've got the part number and just [sys] i've [usr] to [sys] got [usr] confirm [sys] i've got all [usr] this [sys] of that [usr] number is [sys] if they if they can put the hand on [usr] [pii] [sys] the home gear number relatively quickly ask her to call back in with the if not if i if i haven't phoned before then and she finds it get her to go in first [usr] ok [sys] that [usr] and it's [sys] would be that would be the quickest [usr] it's option [sys] way ok [usr] three [sys] but i'll [usr] on [sys] have [usr] that [sys] a search for this just now [usr] the [sys] ok [usr] i've given you the part number if [sys] no [usr] they can get [sys] problem [usr] their home care [sys] bye [usr] on this and give you a call back ok perfect lovely thank you very much thank you cheers bye bye | 3General Customer Service
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[sys] good morning [pii] [usr] hi is [pii] in the office today [sys] is he sorry [usr] [pii] [pii] [sys] he's poor [usr] [pii] [sys] and he's not i'm a he's not i'm afraid [usr] ohh cos he told me yesterday he was gonna be in do when he'll be in [sys] you are looking after christmas now [usr] no he he won't it cos he's he'll quarter the house well he just told me yesterday that he would be in today into the office who am i speaking to please [sys] it's [pii] [usr] [pii] right ok right all right then i'll phone him at home ok thank you [sys] right sorry [usr] bye [sys] thanks bye bye | 3General Customer Service
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello down road [usr] i bet is [pii] there [sys] [pii] we don't have anyone called [pii] in this office [usr] no ok i must have the wrong number ok that's right thank you very much [sys] alright then cheers bye | 3General Customer Service
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[sys] good morning how can i help [usr] good morning to you my name is simon say and i need a little bit of advice you you've recently supplied milkers on 12.5 worming tablets which is fine unfortunately the tablets got dropped on the floor and one of the dogs ate both of them and we're not sure and we're not sure which dog ate both the tablets [sys] i'm i'm really sorry you free to a plumbing company [usr] have to speak to who [sys] you're through to a plumbing company [usr] you're right i'm ever sorry [sys] no that's [usr] i've [sys] ok [usr] obviously got the got the wrong [sys] no [usr] number [sys] that's [usr] many [sys] fine [usr] many apologies [sys] no you're fine [usr] thank [sys] thank [usr] you [sys] you [usr] thank [sys] bye [usr] you [sys] bye [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening welcome to british gas my name is [pii] how can i help [usr] they can i just book you i suppose or get some somebody to we got one of our showers not working it's not draining properly [sys] the shower's not draining properly ok [usr] yes [sys] right just bear with me [usr] i [sys] and [usr] have got [sys] do you [usr] a bit [sys] have your home care number [usr] pardon [sys] do you have your home care number [usr] i don't have it on me no sorry can i give you the [sys] ok [usr] postcode [sys] what's [usr] again [sys] your address please [usr] it's bh seven [sys] 68 [usr] bravo seven [sys] i'm sorry your line's just sorted [usr] can you hear me now can you [sys] is [usr] hear [sys] it [usr] now [sys] 77 [usr] hotel seven [sys] no you've gone very low in your voice i can't hear you [usr] can you hear me now [sys] have you got it on loudspeaker [usr] no no i don't no [sys] ok [usr] he [sys] if you can just i'll [usr] h [sys] put my [usr] and b [sys] volume up as well [usr] bh [sys] right what's [usr] seven [sys] your house number [usr] bh seven [sys] i got i've [usr] the postcode [sys] got the 87 i've got the 87 [usr] [pii] [sys] it's [pii] sorry [usr] i must say i bummed [sys] right it's number [pii] and what's your post code there please [usr] eh [pii] [sys] i'm sorry you you you're going back out again | 3General Customer Service
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[sys] thank you for calling down the rod press one for drains or two for accounts [usr] right [sys] told our operators know you're waiting and will answer your call as soon as possible [usr] 10 5 [sys] hello down rod [usr] hi there i'm just expecting somebody to come to fix the drains in my house but in the [sys] right [usr] e but i was just thinking my phone isn't working very well at the moment can i give you an alternative phone number cos i don't want them to think i'm not answering on purpose [sys] right what was it for today is [usr] today [sys] it the [usr] yes [sys] job what's the postcode [usr] [pii] [sys] please [usr] [pii] [sys] right just a second mr [pii] [usr] that's it [sys] if you want to give me another number [usr] one second [pii] [pii] [pii] [sys] [pii] [usr] they've not tried [sys] ok [usr] yet have they [sys] ok no no no it is in the queue to be done but [usr] no [sys] he won't have rung you [usr] all [sys] yet no [usr] right ok fine [sys] ok [usr] all right thanks a lot [sys] ok [usr] ok bye bye [sys] thank you bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plan did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you through to talk to how can i help you [usr] hi there i was hoping to organize for somebody to come and clear out a manhole outside my property [sys] ok do you have any account with british gas home care that covers this work [usr] no and i'm phoning from [pii] as well do you cover [sys] right [usr] [pii] [sys] i need to put you through to the [pii] office one minute i'll [usr] ok [sys] put you through won't be a second [usr] thank [sys] ok [usr] you [sys] hello [usr] hi there is this the [pii] office [sys] it is [usr] i was hoping to organize for somebody to come out and unblock a manhole outside it's on my property but just outside the house [sys] ok no worries could i take your name please [usr] it's [pii] [pii] [sys] no worries [pii] can i take your address please [usr] [pii] [pii] some [pii] [pii] [sys] ok and whereabouts is that [usr] it's in [pii] [sys] and would i be able to take a wee post code [usr] i have no idea what the postcode is i'm not too sure it'll be a [pii] i'm just not sure the rest of the postcode [sys] ok no worries and the we could i get your wee contact then number please [pii] [usr] it's [pii] [pii] [pii] [pii] [sys] no worries thank you and you have a blocked manhole [usr] with a lot of debris in it this is an older property and there's a builder on site there's nobody living in it at the minute but there's a builder on site and he has said it needs cleared [sys] ok no worries well the person you need to speak to to book the job on is [pii] what i'm gonna do is i'm gonna pass this over to [pii] and get [pii] to give you a wee call back is that all alright [pii] [usr] perfect that's great thank you [sys] all right thank you very much [usr] thanks bye [sys] bye bye bye bye | 3General Customer Service
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment good morning [pii] [usr] morning we had some work done two days ago by installing a new hot water cylinder there's a tiny little leak seeping out of one of the connections junctions and i i don't want to leave it that i wondered if somebody could return it was will that did the job [sys] i'll take a postcode please [usr] [pii] [sys] and the first line of the address [usr] number [pii] [sys] bear with me one second sir i just need to pass you through to the main office we can get a job raised for this just bear with [usr] thank [sys] me please [usr] you [sys] thanks met part of the welcome to british gas services limited please enter your account number using your telephone keypad ignoring any letters then press the hash key just use your telephone keypad to enter your account number then press the hash key this may start with 85 or 91 or if your account number includes letters please enter the numbers only if you don't have it with you press the star key please enter the phone number on the account if you're calling from that number just press hash please choose from one of the following three options if you have a question about heating or home care press one to discuss your gas and electricity account press two or if you wish to become a new british gas customer press three in a few words please say the reason for your call about a leak is that right is it a gas leak which of these is leaking central heating kitchen appliance plumbing or drains or something else ok please enter your account number using your telephone keypad it starts with either 85 or 91 just use your telephone keypad to enter your account number if you don't have it with you press the star key please enter the phone number on the account if you're calling from that number just press hash you may encounter some moments of silence whilst we connect you to a member [usr] a [sys] of [usr] repair [sys] the team [usr] that was [sys] please [usr] completed [sys] stay on the [usr] two [sys] line [usr] days ago shows a small leak yes no a water leak coming | 3General Customer Service
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[sys] thank you for calling dino rod partners with british care [usr] ok [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] that [sys] if you require our plumbing services [usr] that right [sys] press two or if you have an existing did [usr] it's [sys] that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] effort [sys] we record calls [usr] yes [sys] for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] i hello [sys] mean how you doing ok [usr] yes my name is mister [pii] [pii] jq [sys] on the other side of the line just crackling down and what's the postcode [usr] i'm sorry it's [pii] 17 [pii] [sys] [pii] ok you [usr] sorry about the line no i'm not [sys] i think i can hear you now it sounds good ok and what's your name please [usr] [pii] [sys] right ok and [pii] do you have a home care agreement with british gas [usr] we do we do we do yes [sys] i do apologize you're not through to that particular line but i will get you through to the home care i just [usr] well [sys] want [usr] no [sys] to [usr] what what it what it was i said i called earlier on i just wanna confirm they said they will come in tomorrow because to change the tas in in my my mum's bathroom and they said they they would they they will they will do the job i just wanna confirm whether they definitely are coming to change the tap for and for the to connect to the shower as well [sys] well i can see your job on the system for tomorrow and [usr] is it definitely [sys] the description [usr] gonna change the [sys] and the and the description of that job says they need to replace they need to fit the replacement tabs [usr] for new taps is that confirmed or are they gonna give me my mom a new tap new two taps [sys] see that's the thing where i was gonna get you through to the home care because they would have would you elaborate and want more information they'd be able to provide that because unfortunately i'm not that department i wouldn't know i'm not gonna give you [usr] can you maybe [sys] answer [usr] can you maybe explain if you put me through to the as you said what is what's it called again the [sys] is in the home [usr] just home care can you explain to them whether they're coming to fix the new tap to connect to the shower and can you get back to me and just confirm if they're definitely coming tomorrow to do that job [sys] well [usr] can you do [sys] i can [usr] that [sys] get [usr] for me [sys] you through i i can get you through to them now and then after they'll [usr] is it [sys] er [usr] is it worth talking is it worth talking to them now or can i go through you [sys] it'll be worth talking to them because obviously what you were saying about the new taps and what have you they would do [usr] ok [sys] no [usr] fair [sys] work [usr] enough i i i'm just phoning to someone whether they're coming to do the job you [sys] well [usr] know that's all [sys] it's [usr] cos my mum [sys] on the system that they are tomorrow for the tap there is a job system for tomorrow [usr] can you make sure is that and what time are they coming any time in the day [sys] that's what i say at this point yes [usr] what do you want me to do do you want me to go through it or should i leave it is that a little [sys] i [usr] too close [sys] i think [usr] to my [sys] i [usr] mind or [sys] i think i i'll get you through they'll be able to answer any loose [usr] alright [sys] ends that you've got [usr] alright [sys] a [usr] alright [sys] second [usr] alright bye bye hold [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help hello thank you very much for calling british gas today my name is [pii] in the home services team how can i help you [usr] yes i just wanna confirm to an appointment for tomorrow and for the job i just wanna come whether they are coming definitely i called earlier on but i just i'm a bit weary i i called earlier on but i'm just want to really get to confirm whether they're coming to do change the taps on my mum's bathroom for the shower and all that for the job to be done tomorrow i just wanna confirm if they're definitely coming tomorrow [sys] ok [usr] that's all [sys] just confirm this is for a plumbing job [usr] it's a plumbing job just to change the the taps on the to the shower and the taps to the taps to the taps were a bit old that's [sys] ok [usr] why i asked i i phoned earlier on to see if i can get make an appointment they said they're coming to my [sys] ok [usr] put some new taps in for the old one [sys] ok can i please confirm the post code of the property where this is due to happen [usr] it's [pii] [sys] [pii] [pii] right ok and what house number please [usr] [pii] [sys] i can confirm here there is an appointment on the system regards replacement taps need fit in and that is booked for [usr] yes [sys] tomorrow it just has been it's in an all day slot but it hasn't been allocated a time as yet but it is all booked in for tomorrow [usr] well can you tell the yes sir can you tell the engineers to ring the bell and i will let them in [sys] ok make sure that that's updated [usr] they're definitely gonna change the taps from a new taps [sys] it it it says your replacement taps need to fit in that indicates new taps are going to be fitted at the address [usr] and and there there's a shower as well not a not a there's a component that opens up the shower and turns off the shower opens the shower from [sys] that's that's [usr] i just wanna [sys] that's that's that's on there as well [usr] ok all right [sys] ok [usr] ok ok [sys] bye [usr] thank you you must my mum is elderly and she's elderly [sys] ok but that is all definitely booked [usr] ok all right [sys] ok [usr] all right ok all right thanks very much [sys] ok [usr] for that confirmation [sys] thank you [usr] ok [sys] bye [usr] thank [sys] bye [usr] you see you [sys] bye [usr] more bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good morning you're through to [pii] at british gas home care department can i take your name please [usr] yes hi my name is on a calling [sys] thank [usr] on behalf [sys] you [usr] of the right hello [sys] yes do you have a home care agreement [usr] yes [sys] ok do you have your home care number [usr] don't i can give you the postcode or address if that's very helpful [sys] yes please if you don't mind what's the postcode [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] lovely and what's the first line of the [usr] [pii] [sys] address there please [usr] neither great other [sys] thank you very much i'm just gonna search that for you just now here [usr] thank you [sys] ok and sorry what was the name you said the contract was under [usr] put it on [sys] thank you thank you the details up here ok that's fine number 17 details coming through there how how can i help you today with that property [usr] we have we have a toilet where the once the toilet is flushed what happened is the it the water keeps leaking into the the toilet po [sys] -huh [usr] i'm i'm just not stopping at all [sys] right i see ok [usr] it was [sys] the [usr] it's wasting a lot of [sys] if [usr] water [sys] it's the actual toilet system [usr] sorry [sys] constantly running the the toilet system and then it keeps running into the the toilet bowl [usr] continuously doesn't [sys] thanks [usr] wanna stop [sys] ok that's fine let's see if we'll get somebody out to have a look at that now have you noticed any sign of any water leaking round about the toilet or anybody else in the bathroom the kitchen any other issues you've noticed anywhere in the property [usr] i haven't noticed yet because i'm i i i came in and fell asleep and i woke up and i just noticed this one for now i i need to go and have a proper look at the every other thing but this is the only thing i notice at the moment but the water keeps running this is the first thing i want to do stop it [sys] that's fine ok once the toilet's flush the water keeps leaking into the the actual toilet bowl itself ok [usr] -huh [sys] let's see about getting somebody to yourself there now can i double check are there any parking restrictions in the the area where the property is there [usr] no [sys] good ok now at the moment there with the the issue then that you've mentioned with the the water just running into the bowl itself there first appointment that we do have would be thursday the 12th of october which would be between eight o'clock and six [usr] what [sys] the 12th of october as there's there's no water leak it's the actual water i know it's an inconvenience there but sometimes if you try to to pull the flush again it would then stop [usr] i tried [sys] the the actual [usr] it [sys] toilet system running [usr] was doing it for the last do you think i calling scottish guys if you look at the if if you look at the time i called it's i can't even remember how long it's been years i tried everything and i couldn't do it [sys] right that's [usr] you [sys] fine [usr] know and [sys] then [usr] that's [sys] that's [usr] the reason [sys] certainly there [usr] and [sys] it's just [usr] and that's [sys] some [usr] the reason [sys] customers [usr] why i called [sys] don't [usr] the scottish [sys] know that's [usr] and [sys] fine [usr] to be and to be honest i don't care when the appointment is as long as it can the watch can be stopped you think i mean do you want [sys] we [usr] water [sys] can [usr] to [sys] do [usr] keep [sys] that for [usr] running [sys] you the first [usr] sorry do you [sys] pardon [usr] want sorry are you saying from now today is what 30th of sorry 30th of september to of october that's 12 days with water continuously running [sys] i'm sorry but that is the first appointment that we do have for this type of fault [usr] is there anyone else i can speak to that's not good enough [sys] no one that can give you an earlier appointment [usr] no that's fine i let me speak to someone else because 2 12 days of running the water or keep er water running is absolutely insane i don't even know how to stop it [sys] see we we can't certainly [usr] no [sys] there's [usr] iiii [sys] no sign of any [usr] understand [sys] water leak [usr] i understand that but i need the temporary fix until it can be properly looked into [sys] we can't do it we don't have any engineers available to do a temporary fix i'm afraid the engineers are fully booked for repairs we don't do temporary fixes we do repairs [usr] but then i have this agreement and right now the water is running what the hell do you want me to do for the next 12 days [sys] but it's not leaking i know it's it's running into the toilet pan yes but it's not causing any [usr] but that [sys] damage [usr] amount [sys] to your [usr] of [sys] poverty [usr] water [sys] or [usr] over [sys] anything [usr] the next 12 days that's if the water is continuously running for 12 days isn't that water wasted [sys] do you have a water meter for your property [usr] sorry [sys] do you have a water meter do you pay [usr] no [sys] for a water meter right it's it's not affecting [usr] what [sys] you financially [usr] just because it's not affecting me that is ok [sys] no no i didn't [usr] it doesn't [sys] see [usr] matter [sys] that [usr] whether [sys] but [usr] it [sys] it [usr] is whether it is [sys] i [usr] affecting [sys] i [usr] the [sys] didn't see [usr] whether it's [sys] that [usr] affecting [sys] but [usr] everything [sys] no [usr] but [sys] but it's [usr] it but it is [sys] if [usr] what you're [sys] i did [usr] implying [sys] have an earlier appointment i would book that for you but there is nothing at all before that date [usr] i i [sys] i'm afraid [usr] get that but what i'm trying to say is two days off i can't keep i can't go to work when i know there's a water leak going on in my house and [sys] you [usr] the thing [sys] can [usr] is [sys] go to work it's [usr] it [sys] not leaking in your house that you can go to work with the water running into your toilet pan it's just going to go down [usr] but [sys] the toilet [usr] what if [sys] pan [usr] i hold on hold on hold on what if i go to work and come back and it overflows [sys] it won't [usr] would [sys] have overflowed [usr] you [sys] the whole point of a toilet is when you put water [usr] -huh [sys] down it the way that the toilet is designed you can put a full bucket of water down a toilet and it will go down that that's the way a toilet is designed that it won't overflow [usr] wow [sys] unless it's blocked you there's no blockage in the toilet there's nothing at all to suggest that it's going to overflow if it did overflow if it did block then certainly let [usr] ho [sys] us know [usr] hold [sys] and we would pick a different [usr] on are [sys] type [usr] you are you [sys] of [usr] saying [sys] engineer [usr] that for 100% sure wait are you saying for 100% sure it's not gonna overflow it's not gonna do anything and it's not gonna [sys] with [usr] waste money [sys] what you've told [usr] for [sys] me at the [usr] anyone [sys] moment there's [usr] it's not gonna do anything [sys] no unless it is blocked the only way the toilet would overflow is if it's blocked which is not if the toilet is not blocked it will not overflow [usr] can i speak to someone else i'm really sorry i don't i do not accept this at all [sys] hold on please [usr] you got something [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy [usr] that [sys] towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer [usr] and [sys] you [usr] know i know fine right ok i see that [sys] you can book your annual service appointment in our new app [usr] i [sys] in just [usr] know [sys] four taps wherever you are whenever you search for the british gas app on apple store or google play [usr] good morning today i want didn't it do [sys] we [usr] i [sys] know how [usr] to do [sys] important [usr] this [sys] your home is if your boiler breaks you can book a repair on our website in under a minute visit british [usr] we [sys] gas [usr] will [sys] dot co dot uk or search british gas hello [usr] i [sys] there sir thanks very much for holding on for [usr] that [sys] me [usr] i think [sys] hello [usr] no [sys] hello there sir thanks for holding i've double checked now i can get an earlier appointment for you we can do it for next friday which is the sixth of october between eight o'clock and six that would be the very earliest that we can come out [usr] still not good enough [sys] that that's there's nobody that's able to come out any earlier than that i'm really sorry that that's why i double checked [usr] that's [sys] that for [usr] fine [sys] you [usr] that's fine can i still speak to someone about this please [sys] just to confirm do you want [usr] i [sys] me to [usr] know [sys] book the appointment for the sixth because it's a live booking system there somebody else might take that appointment [usr] but it's useless to me because ii i work in a hospital and i won't be able to physically be at home to let someone in [sys] right is anybody else able to be at the top of pain [usr] no [sys] i i really am [usr] if [sys] if [usr] there [sys] i could [usr] is [sys] do [usr] i would have to [sys] if i could get somebody out before the sixth of october i would certainly do that but they've they've advised me that's the very very earliest that we do have available is the sixth [usr] i'm sorry what the hell am i paying this at the scottish care home care for when i need things you know i never there [sys] my arms [usr] i mean i thought [sys] but we [usr] it's a [sys] don't [usr] give and take for i thought it's a give and take and to be honest i'm not i'm giving my heart and money but i'm not getting any care that that is meant to be [sys] i i i'm sorry but we we don't guarantee [usr] no i'm [sys] a call [usr] i'm [sys] out [usr] he [sys] within a specific time we never have [usr] -huh and and to be honest it is not a big massive job [sys] i know but the engineers have got other jobs [usr] but [sys] that they can't cancel just to confirm i do have [usr] wow [sys] the i do have the planner on the other line at the moment can i just double check do you [usr] sorry [sys] want me i've got the planner on the line at the moment who's who's waiting on the line to see if you want me to book the sixth of october do you want me to book that to see it's just if we don't take that it might then be later again [usr] what i'm trying to say is i won't be at home [sys] right [usr] what [sys] that's [usr] the point is in booking [sys] but [usr] the [sys] but [usr] appointment [sys] but [usr] i need some at least i need someone to guide me to stop this goddamn [sys] we [usr] thing [sys] we can't give you advice over the phone you would need to search yourself as to how to stop water running in your system we can't give you advice in case you cause any damage just to confirm as i say i've got the other person on the line on the other line there do you want me to tell them not to book the appointment for the sixth of october [usr] why i keep insisting on the sixth [sys] that's [usr] sorry [sys] the earliest [usr] what [sys] dates that [usr] i'm [sys] we've [usr] trying [sys] got [usr] to say is that the the the there is no one at home [sys] right well [usr] what [sys] that's [usr] the hell [sys] fine i'm [usr] am i gonna [sys] i'm gonna [usr] do [sys] go back [usr] with [sys] right right if [usr] an appointment [sys] you bear with me then i'm gonna go back just to let the other person hang up the line that they can answer another call i'm gonna go back to tell them then that you don't want that appointment ok hold on please [usr] is there any chance i can speak to someone else as well [sys] i i can certainly ask for somebody to call you back but i don't have anybody available to speak to you at the moment you would get a call back within 48 hours but hold on just as i say if you want me to if you don't want that appointment on the sixth i will need to go back to the person and tell them that you're not a | 3General Customer Service
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello [usr] hi i got a missed call from yours [sys] do you have a job booking with us [usr] sorry [sys] we are we are the part of british gas the company [usr] sorry [sys] hello [usr] hello [sys] can you hear me hi can you hear me [usr] i can [sys] we are the part of british cash do you have any job bookings with us for any blockage or anything [usr] no [sys] man i i was speaking there then [usr] sorry [sys] can you hear me i'm not sure if you have any post code of your side then we can maybe one of our colleague was trying to call you [usr] what's my post code as on [sys] do you have any booking with us [usr] no [sys] with british or with the company or anything [usr] no [sys] ok maybe someone mistakenly dialed you then [usr] right ok [sys] right [usr] right [sys] cheers [usr] thank you bye [sys] bye bye | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon good morning thank you for calling dino [pii] speaking how can i help [usr] hi i'm calling from global robots i've got two septic tanks that need cleaning would you be able to give me a quote please [sys] we don't deal with septic tanks i'm afraid [usr] ok not at all then [sys] not at all no [usr] ok you don't deal with them ok [sys] no [usr] alright [sys] i'm afraid not [usr] ok that's all right then ok [sys] good luck [usr] you and cheers [sys] all [usr] bye [sys] right bye [usr] bye | 3General Customer Service
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[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization for more information on our capabilities visit dino dot com your call is important to us please hold the line thames valley region is a franchise of dino rod experts good afternoon [pii] [usr] hello there i've got a british british gas contract and i believe one of your diner rod engineers came out to me on saturday cos i've got a leak a leaky pipe [sys] well you've you've come through to [pii] we with the drains that the the rod in if you you need down the plumbing if you've you've got a leak [usr] ok [sys] what's your what's the beginning of your postcode and i can let you have their number [usr] [pii] [sys] ok have you got a pen there and i can give you their number it's [pii] [pii] [usr] 639 [sys] 720 [usr] [pii] did you say [sys] yes that's correct [usr] ok [sys] yes [usr] [pii] [sys] yep [usr] perfect all right then thank you very much for [sys] no [usr] your help [sys] problem at [usr] thank [sys] all many [usr] you a lot [sys] thanks [usr] thanks [sys] cheers [usr] bye bye [sys] all right [usr] bye [sys] bye [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] speaking how can i help [usr] hello there hi i was just gonna check on the status of a job please i just first of all wanted to check that it had definitely been booked i live in a flat that's been affected by a leak from the flat above and the the managers of the flat above have organized an appointment through you i've got a reference number but i just wanted to check it's definitely happening [sys] that's no problem what's the does the reference number start with [pii] [usr] it does and i can read you the the full thing hang on a second [sys] that's fine if you can [usr] dywo 3478707 [sys] 707 thank you ok let's have a look i can see that's been booked [usr] great [sys] it has been booked and it is with an engineer and the engineer will call when he's on his way he is booked in for today [usr] great do you what time do they work till do roughly [sys] we're [usr] what time that will [sys] a 24 [usr] be [sys] 7 service unfortunately i wouldn't be able to advise that but they do call before they arrive just [usr] right [sys] just as long as you've got the contact number that was provided with on you if it's a mobile it'll be with the mobile that they'll contact you on [usr] right ok [sys] yes [usr] definitely [sys] it [usr] today [sys] is [usr] though that's [sys] it [usr] good [sys] is [usr] that's good ok all right good [sys] no [usr] stuff ok thanks [sys] problem [usr] for confirming [sys] at all [usr] that [sys] thanks [usr] all [sys] bye [usr] right thanks bye for now bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care body if three we record calls for quality and training purposes the current wait time is approximately seven minutes [usr] huh [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a consulate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes good morning and thank you for calling into british home care services you are speaking today to can i please get your name hello ok if there's no response within the next minute i will be forced to terminate the call ok we are well into nearly 30 seconds a call still no response and as i've mentioned once you hit the minute [pii] i will then drop the line ok as i mentioned previously | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi this is [pii] how can i help [usr] hi i wonder could you give me the number or someone er in my area excuse me got the quotes up i'm at boulder near [pii] and i've been trying to get [sys] i'm gonna need [usr] in [sys] the post code [usr] pardon [sys] i'm gonna need the post code i can transfer you over [usr] right sorry love it's not a very good line excuse me it's [pii] [sys] and is it a plumbing or a drains issue [usr] it's a well it's me my toilet is filling up too far and taking longer to to empty [sys] i can book the appointment in for you if that's what you're after [usr] well the point is i've got all these er i've got local numbers because i had a blooming and this is a private thing it's not [sys] that's [usr] through [sys] fine [usr] british gas but british gas gave me the numbers but i had a er i've got these other numbers and the local area to me they gave me this lincoln number and they're just not answering they said it was them that would do this area but it it they're just not answering the phone just keep saying leave a message [sys] as i said i can go ahead and book the appointment for you if that's what you offer [usr] er it's just an ordinary appointment for [sys] right [usr] just what and if [sys] ok [usr] give me [sys] i've [usr] you [sys] figured [usr] know the [sys] out why [usr] prices [sys] the local offices [usr] and whatever [sys] aren't answering because that specific [usr] go on [sys] that specific dino office aren't taking any undermanned appointments until further notice unfortunately i won't be able to book that in for you no [usr] does that [sys] they [usr] mean [sys] just [usr] they're [sys] may [usr] just [sys] not have [usr] too busy [sys] the facilities they may not have engineers they may not have the capacity to take on appointments and that's until further notice indefinitely i do apologize but you will have to contact another company [usr] ohh ohh that's not very good is it that's how i thought well i could get this main number [sys] yes there are a couple of areas [usr] can is it just [sys] three [usr] for this [sys] other [usr] area [sys] areas in the [pii] but again it's one of them is your area [usr] right you don't you haven't got any [sys] no [usr] any other names of engineers cos you i don't just want anybody i want i want somebody [sys] of course but [usr] that i know is going to [sys] i i won't be able to [usr] do [sys] help you out [usr] job [sys] unfortunately [usr] properly [sys] you're welcome take care [usr] ohh right thank you very much | 3General Customer Service
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[sys] good morning how may i help [usr] i you you you came out yesterday one of your colleagues [sys] right [usr] to have a look at our dreams [sys] ok [usr] but we need some dream work done and we we covered on the home care but the the the lad who came out yesterday the engineer says that he was gonna he phoned the office and he was gonna get a a dentist who he used to come out [sys] the sorry say that again you were gonna get a a what sorry [usr] i'm saying the engineer who came out yesterday [sys] -huh [usr] from he he says it's not you're not covered on the home case [sys] ok [usr] he says i'll get you you need some work done some reo on your pipes [sys] right [usr] your dreams he he says we use a guy called is it [pii] [sys] [pii] hm could you give me your postcode [usr] i [sys] and we'll we'll see [usr] it's it's [pii] [sys] [pii] [usr] [pii] [sys] a call back i think do you mean [pii] [usr] is it [pii] [sys] i [usr] sorry [sys] don't know how i'll have a look [usr] i think it was [sys] [pii] [usr] but you use this guy who's a subcontractor for who who [sys] hm [usr] who er who you get out [sys] ok can you confirm your address for me please [usr] it's the [pii] [sys] right ok [usr] heading on the wall [sys] right let's say you came out [pii] [pii] came out alright what does he say flushed into tense quarter to no roof turn valve right you need a quote for a non return valve is that correct [usr] and he was gonna it was the guy [sys] right [usr] gonna come out [sys] ohh i don't know about that maybe to quote we don't want to have a hm ali [usr] who's the who who who was the [sys] [pii] [usr] guy who was gonna [sys] [pii] [usr] get [sys] came out to see you yesterday is that right right and you flush your drain is that right [usr] no he didn't touch anything he just took the man cover off and then he phoned the office and then he says that we we need a pipe and we need a a valve and we need it to be capped [sys] right ok what i can do is the the manager i need to speak to is on a training at the moment for this morning i will take your phone number and i will get him to give you a call and maybe we can sort out exactly what you need is that alright fantastic [usr] that's fine [sys] ok can i have your name please because i've got [pii] on here ok [usr] it's me [sys] [pii] [usr] what he said i'm [pii] [sys] ok [pii] and is the con the best contact number ending in [pii] or is that [pii] ok [usr] you could just [sys] all [usr] bring it on [sys] right [usr] that one [sys] my flower i i'll take your details and i'll get one of the managers to give you a call ok alright [usr] ok [sys] alright [usr] that's brilliant it'll be some [sys] it should [usr] time [sys] be yes [usr] i think [sys] alright [usr] but thanks [sys] no [usr] very [sys] problem [usr] much for your time [sys] now take care thank you bye [usr] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon you through to speaking to how can i help [usr] i'm after a a quote for clearing the drains in my house [sys] ok it's residential [usr] residential [sys] i'm assuming you don't have a contract for british gas for plumbing and drains [usr] no [sys] no right ok what we do anyway and i'll give you some numbers as well there's no actual call out charge engineer would go out and have a look at it all before they do any chargeable work they'll confirm the issue and a fixed price [usr] right [sys] and from there you can go either way if it's a yes it's cash or card if it's a no there's no charge [usr] right [sys] but as an indication if it is just a blockage and there's nothing underlying in that needs sorted you'll be looking at 180 including [usr] right [sys] that to do the work [usr] ok [sys] our engineer will confirm first hand once you've seen it [usr] right ok can i can i book that in or [sys] you can you can what's the postcode please [usr] it's [pii] [pii] [sys] and the first line of the address [usr] [pii] [sys] [pii] any medical conditions or vulnerabilities on site anything relevant [usr] no [sys] we need to know [usr] no [sys] no your first name please [usr] it's [pii] [sys] [pii] your surname [pii] [usr] [pii] [sys] and the best contact number for you [usr] [pii] [pii] [pii] [sys] have you got an email address that you use [pii] [usr] it's [pii] [pii] [pii] [sys] [pii] [usr] [pii] [sys] that is what's the actual issue then with the drains what we're talking internal external just blocked [usr] i think [sys] overflowing [usr] it's external i i mean i've got some rods myself but i can't get them around the the corner [sys] ben or something [usr] and they're [sys] right [usr] just they're just filling up and one of the drains upstairs smells eggy [sys] right [usr] just it [sys] have [usr] needs [sys] you still [usr] to [sys] got [usr] be [sys] to use world toilet at the minute been working right ok 560 car on what we're looking at right [pii] tomorrow morning between eight and one does that work [usr] i'm busy tomorrow can i do thursday [sys] morning or afternoon between eight and one or one and six [usr] er eight and one it's fine [sys] the thursday morning engineer will ring you when he's about half an hour away on the day and you'll get a text confirmation in a minute then [pii] but [usr] right [sys] we'll see you thursday morning [usr] all right cheers [sys] all right mate take care [usr] bye [sys] no [usr] bye [sys] worries [usr] bye [sys] bye bye bye | 3General Customer Service
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[sys] welcome to down road please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings queries or eta s press two for accounts press three for any other queries thank you good afternoon accounts [usr] hi i'm not sure i've come through to the right place one of your engineers does a job for me [sys] right [usr] don't have a an invoice for it i want [sys] you ask an advice right ok just bear with me do the do you have the post code [usr] [pii] [sys] won't be a moment got it could you confirm the first line of the address [usr] [pii] [sys] for me please got it there it was back [usr] it [sys] in april [usr] that's [sys] is that [usr] right [sys] correct ok do you want me to email a copy [usr] if [sys] over [usr] you [sys] to [usr] don't [sys] you [usr] mind is that ok [sys] ok well what's the the [usr] right [sys] email address [usr] it's [sys] please [usr] [pii] [sys] [pii] [pii] [usr] [pii] [pii] [sys] right i'll send that over to [usr] that's [sys] you now [usr] great thank you very much [sys] ok thanks [usr] right [sys] very much [usr] right [sys] thank [usr] thank [sys] you [usr] you [sys] see [usr] right bye [sys] you then bye [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us good morning you are through to i am a sole the home care team at british gas just before i ask you further can i take your home care number [usr] my telephone number [pii] [sys] hi please provide me with your home reference number your home care account number [usr] my home my post code bh [sys] no your home care account number your 91 number [usr] no no no we don't haven't got that my name is [sys] ok [usr] [pii] cut ok [sys] and your post code [usr] bh 15 1 xy [sys] and your house number [usr] [pii] close [sys] not to hello please confirm your date of birth [usr] ninth of january 1936 [sys] thank you much how can i help you [pii] [usr] i'm waiting for this is the third day i i've [sys] ok [usr] got a a blocked toilet and i'm waiting for the to clear it and this is day three they were [sys] awesome [usr] supposed to come yesterday [sys] i find her [usr] waited till six and then you [sys] but i [usr] close [sys] have [usr] your office and they didn't come i spoke to someone who said the the engineer is still working but he never came and this is now day three could you [sys] thank [usr] please [sys] you [usr] find out what time the internet [sys] with [usr] is [sys] that [usr] coming to do a toilet please thank you [sys] you're welcome i will be having a look for you on my end and i will also be chasing it up to check if if what had happened to the appointment that was booked in for you yesterday and also since you have been waiting and i will be also raising an expression of the satisfaction on your behalf which will be taken as feedback to the business and you will receive a formal apology from the business which will be delivered to your correspondence address [usr] thank you very much indeed thank [sys] you're welcome [usr] you [sys] can i please just put you on a brief hold while i'm having a look for [usr] of course [sys] you on my end [usr] of course thank you i'll hold [sys] all right thank [usr] thank [sys] you [usr] you [sys] all right british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same steps they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving if you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you if your boiler and heating are working at their best you'll save money on your heating bills a central heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost ask your advisor or one of our engineers about getting a carbon monoxide alarm fitted if you haven't got one you can't see taste or smell carbon monoxide the gas safety council recommends you keep safe by getting all your gas appliances serviced every year and to have a carbon monoxide alarm in every room with a gas appliance [usr] long but it's still too hot [sys] hi [pii] [usr] hello sorry [sys] thank [usr] yes yes [sys] you thank [usr] i'm here [sys] you thank [usr] you [sys] you much for holding the call for me i apologize for the long hold [usr] ok [sys] i just booked now with the local team to find out from them if ever when are they going to send out someone they do confirm that they will send a plumber today from now till six as i have apologized that there has been no communication made with you or someone that can be able to send to you they do confirm that they will send someone today [usr] some time today [sys] yes be from now up until six the plumber can come any time between now till six [usr] i said that yesterday ok well i have got an appointment the middle of the afternoon i have to go up in the middle of the afternoon but [sys] yes [usr] i can't do anything about that [sys] don't [usr] because [sys] what [usr] it's a prearranged dental appointment i shall be there until mid afternoon anyway [sys] ok i [usr] can [sys] will [usr] only hope to clean up this time [sys] i will be leaving a note on your account confirming that you will be leaving the house around the afternoon hours just to confirm your best contact number is it the one that you're ringing me from which is [pii] [usr] yes yes i mean they can still they can still come any time and they can ring me on this number [sys] ok [usr] as long as [sys] i [usr] they [sys] will [usr] give me half an hour's notice i can get back from the dentist [sys] alright i will leave [usr] don't [sys] i i [usr] put don't [sys] will [usr] tell them don't tell them cos you can do that they'll [sys] ok [usr] use this an excuse saying well we tried and we couldn't get in because he wasn't there again just don't say anything [sys] ok [usr] leave it and he will he must then give me half a night's notice [sys] ok [usr] that's [sys] i will [usr] i need [sys] be alright i will be leaving a note that this is your best contact number though [usr] you can do that yes give them this number and [sys] alright [usr] then [sys] then [usr] but i need i need pre notice i have [sys] ok [usr] a dog you see i can take the dog for a walk and they could just if they turned up i could be out for five minutes with the dog i must have pre warning [sys] ok i will be i will be adding that on my end [usr] ok that's good i shall get it sorted today otherwise i should ring you tomorrow morning again thank you [sys] you're welcome thank you much for your patience [usr] bye bye [sys] take care | 3General Customer Service
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[sys] thank you for calling dino rod your local drains and plumbing experts for drainage inquiries press one plumbing inquiries press two and for your call is very important to us please wait for the next available agent road [pii] speaking [usr] hi [pii] it's er mister [pii] number [sys] but [usr] 10 [pii] close [sys] i [usr] to swor i spoke to one of your colleagues colleagues [pii] earlier and he [sys] we have [usr] referred [sys] nobody [usr] me to [sys] else [usr] british [sys] to come [usr] gas and we've got cover and british [sys] i got [usr] gas [sys] away [usr] have [sys] with [usr] said [sys] it [usr] that [pii] ought to come to my house this afternoon to unblock a drain [sys] ok well what's the post code [usr] [pii] [sys] all right ok you've come through to the [pii] office we don't cover that area just [usr] right [sys] bear with me one second i'll get you a contact number for cravens [usr] thanks very much [pii] [sys] no just a second [usr] all right thank you am i down at all on your system [pii] [sys] you won't be down on our system no no not if it's that postcode it won't come up for us best contact number for craven services is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] and that and that is that diner diner road [sys] yes that's one of the franchises craving services the traders diner world as [usr] right [sys] well [usr] alright thanks ma thank [sys] no trouble [usr] you bye [sys] take care bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good morning you're through to dining my name is [pii] and how may i help you today [usr] hello i wonder if you could we we've got an an appointment today between eight and eight i think it is can i just [sys] we [usr] give [sys] can [usr] you a different contact numbers my wife's gonna be at home she'll be the one [sys] of [usr] that [sys] course [usr] we'll need to contact [sys] i can certainly get that updated for you can i take the postcode for the property [usr] it's [pii] [pii] [sys] thank you and can i take the first line of your address there [usr] it's [pii] [sys] great and can i take your name as well please [usr] it's [pii] [sys] brilliant thank you for that just gonna pull up the details now for you won't be a moment [usr] thanks [sys] ok yes i've got the booking for today yes between eight and six [usr] that's [sys] ok [usr] right [sys] brilliant and yes what's the new contact number there [usr] it's [pii] [pii] [sys] [pii] and that's the one we had to call prior to to us attending [usr] my [sys] it [usr] it's my wife and [pii] she'll be at home [sys] perfect that's all been updated for you we will now call before we arrive [usr] ok that's lovely [sys] not a problem at all anything else [usr] no no that's it thank you [sys] great thank you [usr] thank [sys] very much thank [usr] you bye [sys] you [usr] bye [sys] take [usr] bye [sys] care bye bye | 3General Customer Service
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[sys] good morning [pii] speaking [usr] hello i don't know if i've selected the right option there but i was looking to speak to someone about the office admin slash work dispatcher that's on indeed [sys] ok [usr] it possible [sys] da [usr] to speak to [sys] da da da i i think it might be better if you do it via email [usr] ok hold on one second [sys] if you email your cv and just a little message to [pii] that's [pii] [pii] [pii] that's [pii] [usr] [pii] [sys] [pii] obviously you just saying that you've you've seen it on indeed [usr] ok [sys] and you're inquiring about it here ok [usr] it's r [pii] did you say is it hoh [sys] [pii] hand as in what your fingers are on [usr] yes thank you very [sys] all [usr] much i appreciate [sys] right love [usr] that [sys] no problem [usr] bye [sys] thanks [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at [pii] how can i help [usr] are you guys visited us one week back and you guys didn't get back to me with the quotation [sys] ok let's have a look can i take the post code please [usr] w [pii] whiskey 45 tango alpha [sys] w-4 5 [usr] tango alpha [sys] a for alpha let's have a look and what's the first line of the address [usr] is [pii] sorry [pii] [sys] ok let's have a look is it sushi [usr] yes [sys] ok if it is a quotation that they should have sent over to you or provided it'll be given by our local office with it being a commercial property i could give you their direct contact number if you give them a call they should be able to get that looked at for you it [usr] what's [sys] is [usr] the number [sys] [pii] [pii] [pii] [usr] ok this [sys] ok [usr] one thanks i hope [sys] have a wonderful day thank you [usr] at least | 3General Customer Service
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[sys] good afternoon plumbing [usr] hi mate it's [pii] again i'm just wondering if any decisions have been made yet my phone's been on all day that's all [sys] sorry what's what's this with regards to [usr] it's just it's just the job interviews my phone's been playing up all day i don't know if i've had any calls or not obviously [pii] from friday he told me to contact you [sys] right ok give me one second let me just see what the situation is i'll just i'll just speak to [pii] er who did you say it was [pii] two seconds [usr] no worries [sys] hello [usr] hello there mate [sys] hi [usr] you alright [sys] sorry it's it's [pii] again i was just trying to track him down it looks as though he's his left foot there back in tomorrow [usr] no that's fine no worries [sys] no problem [usr] all right mate cheers [sys] thank [usr] for that thanks [sys] you [usr] mate [sys] cheers bye [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hi there i wanted to possibly book some plumbing services i'm looking to move an existing radiator to a wall radiator would that be a plumber job [sys] sorry what do you need to do with the radiator [usr] i want to install a new wall radiator [sys] ok what's the post code [usr] [pii] [sys] that'll be a plumbing job i've got whiskey 10 6 quebec yankee is that correct any cover with british gas [usr] no [sys] right and it is a residential property and the first line of your address please [usr] [pii] [sys] right i'll just pop you through to the right department bear with me please [usr] thanks [sys] sorry i'm just trying to get the correct contact number you get through to the right department hello welcome to british gas services limited please listen to the options carefully we can direct you to the right department to get a quote for a new boiler it's one to talk to us about a new quote for chargeable upgrades press two to discuss an existing quote for a chargeable upgrade it's three or for anything else including booking a breakdown it's four calls are recorded for training and quality purposes the current wait time is approximately six minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hiver new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gifts we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy effin boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit you're through to british gas and services department how can i assist you [usr] hi [sys] right [usr] i don't think she's put me through to the right department i wanted to speak to [pii] [sys] yes yes this is the right department how can i assist you [usr] ok i want to change [sys] my [usr] my existing radiator [sys] just [usr] to a wall radiator is that something you can do [sys] ok for that it would be a char chargeable job because normally we do not do that but what i am gonna do i'll put you through to our new installations see what they can do for you ok [usr] ok [sys] please hold good afternoon you're through to [pii] at british gas how can i help [usr] hi i wanted to speak to dining road plumbers [sys] ok you've come through to installations at british [usr] no i i've really i've been down the rabbit hole i think i'll just call another company it's not british gas thank you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good morning you're through to [pii] how can i help [usr] i had the down the road people out just before christmas i said i was ready to get the work done after christmas and this morning when i looked out the window in the window the water's lying about two inches deep [sys] ok i is that a drain sorry you cut [usr] i [sys] out [usr] know [sys] that's [usr] i'm [sys] what [usr] not [sys] she [usr] very [sys] was explaining [usr] good the the came out i've got a reference number was that [sys] i can have a look at the [usr] yes [sys] yes [usr] it's [sys] certainly [usr] dywo [sys] if i could take that please [usr] 37 007 39 and that was on the 19th of december [sys] just confirm that [usr] sure [sys] again for me it's 37 [usr] 3700739 [sys] ok thank you | 3General Customer Service
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[sys] thank you for calling dino plumbing please note our calls may be recorded for training and monitoring purposes please select from the following options press one for an update on your plumbing appointment press two for a sales enquiry press three for any other inquiries hello speaking how may i help [usr] hi good afternoon this is [pii] calling from wilson co insurance and this is just a quick call [sys] hang on [usr] regarding your business insurances do when they are due for renewal [sys] who's calling again sorry [usr] this [pii] and i'm calling on behalf of wilson co insurance do when will be your next renewal date for your business insurance ma'am [sys] wait wait no let me see if i can pass you on to someone [usr] alright please [sys] fitted connected and fully operational in no time discuss your needs with us when we take your course we'll be happy to help hello [usr] yes ma'am [sys] hello do who you're calling up for today to speak to [usr] no ma'am but i'm checking here i'm calling plumbing [sys] let me take down [usr] i mean the company [sys] ok let me take down your this number and i'll get someone to call you back later on today [usr] all right do you need our contact information [sys] i've got the number [pii] [usr] i'm sorry but it was a different one ma'am it's it is a system generated number do you have a pen and paper to write down our phone number alright our phone number is [pii] i'm sorry [pii] [sys] yep [usr] [pii] [pii] [sys] [pii] [pii] [usr] yes [sys] [pii] [usr] ma'am yes ma'am that [sys] i [usr] will be our phone number [sys] and it's for car insurance [usr] it's a business insurance ma'am we are currently offering your business insurance [sys] you're offering us business insurance [usr] yes ma'am [sys] alright then that's fine i'll get someone to get in contact [usr] all right thank [sys] right [usr] you much for having my call and have a great day to you ma'am [sys] and [usr] bye now [sys] you bye bye [usr] thank you | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name's [pii] how can i help you [usr] hi i just wanted to get an idea of your pricing please we're a commercial property on the outskirts of [pii] i just wanted to to find out how your prices work [sys] ok unfortunately i can't provide price for you if you give me the post code of the property that you want us to attend i can get the prices get the local office contact number and they'll be able to provide you with the pricing [usr] ok no worries it's tq 13 zero dg [sys] sorry zero dg [usr] that's it [sys] ok let's just have a quick look see for you the contact number that you need is [pii] [pii] [pii] [usr] ok that's brilliant [sys] if you give them a ring they'll be able to go through pricing with you and also availability of the engineers as well for you [usr] ok that's great thank you much [sys] no [usr] for your [sys] problem [usr] help [sys] thank you much for your call have [usr] cheers [sys] a good day take [usr] and [sys] care now [usr] you [sys] bye bye [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have a did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon welcome to [pii] you're speaking to [pii] how may i help [usr] good [pii] speaking here on the service and repair team [sys] you've called on the on demand line [usr] i've got a customer here i've been dealing with their cylinder and they've now got no water coming out feeding their toilets got no cos that comes off the big tank and the loft not refilling their taps and toilets [sys] but you don't call on demand line you call on you should be calling on the engineer line [usr] well i don't get that option with di road [sys] you do you should be given the number for engineer line i have [usr] i know [sys] i have [usr] i haven't [sys] loads [usr] haven't been i haven't been given that number but we still go ahead and book a engineer for this customer [sys] only if they've got cover if they've got [usr] they [sys] cover [usr] have got they've got cover [sys] you should be calling on the engineer line you need to speak to your manager about the correct call the correct number to call because it affects my stats cos you've called on this line what's the postcode there [usr] it's [pii] [sys] it's what sorry [pii] and the house number [usr] house number [pii] [sys] let me find them in the just gonna have a look in agent work bench just hold on what was the customer's name again sorry [usr] mrs [pii] [sys] ok have a look too [pii] just have a look under her name she's not found any home care listed is there another name [usr] my name my name alright would have already been round what's it ok she's saying she's definitely there cos originally had [pii] out sent first before me and then i'm here dealing with this and then now another thing's happened for me to er get [pii] back [sys] let me [usr] on [sys] have a look at [usr] her [sys] i'm just gonna have a look at the original job for that property because i can't find it an agent workbench under that not for that property anyway did you say number number two [usr] that's [sys] there's i've got central heating critical let's have a look what that was booked [usr] we've got insurance pn i one for plumbing for plumbing [sys] hm it was british gas that asked us to go out i think that's done by a a cd m it's not under a policy it's we've been asked to go out by a manager magna clean unit leaking i don't know what let's have [usr] right [sys] a look [usr] it says she's got the plumbing cover though on the customer info app she is er [sys] for [pii] when i click on claire hall on that a l 14 sd is that correct [usr] a l 14 sd [sys] if i click on her let's have a look again i might have to start again it's just not doing anything on and workbench i think they've seen something right is she a landlady then that's got lots of properties no [usr] no no [sys] i'm just trying to [usr] no [sys] see what's going on with this because it's it's brought up a [pii] [usr] son's property where home should have gone yesterday that's her son's property and then they were expecting a smart meter engineer yesterday but no one attended yes i'm i'm nominated i'm not on that account but i'm allowed to speak ok no no [sys] right right too fair cross way it just says in renewal i don't know what that means i think you're better off stick to home care cos obviously we need to book it under home care but unfortunately at this moment in time i can't i can't access the policy it only shows me different er different hang on a minute no it's just slow hang on i think i've managed to get into it the system is slow that it just said in renewal right no that's fine i think i can book [usr] that's [sys] it [usr] what i thought [sys] i think i can book it [usr] ok lovely [sys] it's just the way that a a agent workbench is a really old system i can only apologize [usr] that's [sys] it's [usr] fine [sys] not what i normally work on i work on d 365 not these systems what is it we're going out for again sorry [usr] i don't know how much space you get to write but just long story short after work on cylinder no flow of water no flow of cold water refill cold taps and toilets [sys] have to work on linda hold on cos i've got to write all this down there is there [usr] on [sys] is no what no working cold taps [usr] no no no upstair toilets taps towers [sys] right [usr] it's just an airline it's an airline that i just can't get out but [sys] i was gonna say shouldn't this be a knock on job this shouldn't be under her policy really it should be the the follow up to her fitting the cold [usr] well [sys] water [usr] is [sys] cylinder [usr] it is it [sys] really shouldn't [usr] on [sys] it [usr] that credit credit well it's the it's the it's the cold pipe supplying toilets and taps it's not it's not really in my domain [sys] no [usr] i'm not [sys] but you're not [usr] too [sys] understanding [usr] sure how to [sys] what i'm saying [usr] clear [sys] is [usr] it [sys] if if it's something to do with the the [usr] right [sys] water cylinder that was fitted by us recently this should be something that shouldn't go through our policy it should be something that's under the guarantee of any issues with the water cylinder that was fitted [usr] 00 no i'm i'm here i'm here i'm here i'm here today i i fitted the cylinder today i'm [sys] right [usr] fitting it i've got the heating and hot water all working but after draining it er the tank and the loft it's just not wanting to flow to the toilets and taps [sys] right ok what am i putting this down as sorry am i putting it down as a taps [usr] but [sys] issue [usr] hold on hold on [sys] is that what i should put it down as [usr] i'll have to see i think we've sorted it now that seems bad [sys] right you don't need a job no [usr] i think we're good i think we're good now that apologies for that i'll i'll call you back if if if it does i'll call you back [sys] no just to just [usr] i'm [sys] to [usr] trying to call the other one i was trying to speak to my [sys] you need to speak [usr] first [sys] to your manager [usr] if [sys] first [usr] it affects [sys] because [usr] your [sys] it shouldn't [usr] performance [sys] really go just through her home care policy it should be in an in with her because she's paid for the water center to be fitted shouldn't have to go through her home care policy [usr] ok [sys] all right cheers thanks bye [usr] bye bye then bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry that is not a valid option if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling diner you're speaking to [pii] how may i help [usr] hey [pii] is [pii] available please [sys] who sorry [usr] sorry wrong number | 3General Customer Service
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[sys] good afternoon plumbing [usr] hi sorry my name's [pii] i've [sys] pardon [usr] had the [sys] sorry [usr] gas my name's [pii] [sys] i'm sorry i'm really struggling to hear you [usr] my name's [pii] [sys] can i help [usr] was i've had the gas board out today [sys] ok [usr] and they they say after they ring you they need your floor and take up [sys] pardon sorry [usr] they said i had to contact you cos it needs it needs a bit of floor and he's taken up [sys] we're we're not floor fitter we're plumbers [usr] i know that i know that but they suggested that [pii] and [pii] was people to do it [sys] no we we don't remove flooring we we're just plumbers [usr] i'm gonna just carrying on with the instructions ok then dear [sys] ohh right my apologies about that [usr] ok sorry job [sys] thank you bye | 3General Customer Service
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[sys] [pii] england speaking how can i help [usr] is the the correct number for taxis and bus transfer [sys] for i'm sorry for what i didn't get that then [usr] right sorry if i got the wrong number this is nothing to do with trans taxis transferring to [sys] no no no it [usr] [pii] [sys] isn't i'm afraid [usr] next ok i must have written it down i'm sorry [sys] no [usr] ok thank [sys] problem [usr] you [sys] thank you bye [usr] thank [sys] bye [usr] you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to dino [pii] speaking how can i help sorry i can't hear i can't hear you properly there [usr] how i've got a car quite [sys] sorry no i still can't hear you probably you are breaking up | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] whole [sys] thanks [usr] music [sys] for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] hello this british gas is the phones the phones go dead the website just loops round it's just awful i'm gonna cancel the policy and then cos this is ridiculous but it's just it's twice it's gone to hold music and then it's just stopped i might just try | 3General Customer Service
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[sys] welcome to dina rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to dina rod thames valley region is a franchise of dino rod sun road how can i help [usr] hi there i've got the validation team coming out next monday to do replacement drain work i was asked to phone this week to find out what time they're gonna be coming please [sys] all [usr] mor mor [sys] right [usr] mor [sys] what's [usr] morning [sys] the postcode [usr] or morning morning or afternoon i beg your pardon [sys] all right what was the postcode [usr] [pii] please [sys] [pii] and what day was it [usr] next monday [sys] monday let me just find out [usr] many [sys] for you i won't [usr] thanks [sys] keep you [usr] your [sys] a sec [usr] help [sys] ok bye thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization for more information on our capabilities visit dino.com your call is important to us please hold the line thames valley region is a franchise of diner rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization for more information on our capability hello sorry to keep you there [usr] that's ok [sys] they should be arriving in the morning between nine and 10 [usr] wonderful [sys] and i think they're gonna spend the day ok [usr] cool many many thanks for your help much [sys] no problem [usr] appreciated [sys] thank you [usr] bye [sys] bye | 3General Customer Service
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[sys] [pii] [usr] hello [sys] [pii] speaking how may i help [usr] hi there is this clutch [sys] hello [usr] repairs this is [pii] calling on behalf of [sys] hi [usr] 18 online am i talking to the business owner and it was [sys] it's who sorry no but it's not glass of pears either i think you got the wrong number | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year you're through to how can i help you today [usr] hello there i've just booked a repair quote for next week i've just noticed on the confirmation that my mobile number is wrong i couldn't see a way of updating it [sys] right ok can i take the post code please [usr] it's [pii] [sys] and your first and last name please [usr] [pii] [sys] thank you right ok we've got a number as [pii] [usr] it's [pii] [sys] ok no worries and that's all sorted for you now [usr] thank you could i just ask is there any chance because i work it's at my mum's property is there any chance on the day we can get a an approximate time as opposed to all afternoon that i can get there in time [sys] all right ok i can put a note on for the engineer between what time you're in the in the property other than that there's not much i can do [usr] that's it i mean if you could because i work from home elsewhere i would need to get there i think when we had someone come out before they did let us know which was really helpful if you could just put a note on that would be lovely thank you [sys] no worries i'll add that on for you now [usr] lovely [sys] perfect that's all that is for you now [usr] lovely thank you for your help [sys] no worries have a nice day [usr] you too thank you bye [sys] bye bye | 3General Customer Service
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[usr] come [sys] thank [usr] on i can't [sys] you [usr] see [sys] for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service [usr] an [sys] advisor [usr] actual person [sys] we record calls for quality and training purposes hi this is how can i help you today [usr] a toilet seat needs fixing or replacing just a plastic one will do a toilet seat [sys] a pilot seat [usr] yes [sys] i don't know if we do that bear with me two moments i know the uk s expert repair service [usr] hello [sys] offering fast professional solutions to building maintenance problems [usr] 74 but [sys] our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year [usr] working [sys] provided by local teams of highly trained and equipped engineers [usr] i thought you might be on the [sys] whatever your problem or situation an expert i know engineer will visit your home or premises and provide a quote free of charge and without obligation [usr] ok [sys] for your peace of mind we provide a 24 hour emergency response seven days a week 365 [usr] but [sys] days [usr] one of them [sys] a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers are you ok [usr] hello [sys] we can book you in for that can i take your post code [usr] b 67 six ex [sys] that was e 67 [usr] b 67 6 ex [sys] i've just put in e 67 on its own and there's no post codes [usr] bb bbc seven [sys] d for delta [usr] b for b [sys] right ok and then the end of the postcode sorry [usr] [pii] [sys] and the first line of the address please [usr] [pii] smick [sys] ok won't be a moment it's just loading up that was [pii] [usr] yes [sys] and is that your domestic property [usr] we live here [sys] and do you have a british gas policy cover employment in [usr] ohh ohh yes we have a we have a cover plan we do yes [sys] you have cover [usr] we haven't got a cover plan [sys] ok [usr] yet [sys] and do what the policy is for [usr] it's covers the toilet and drains and boiler service and [sys] right ok can i take your first and last name please [usr] er [pii] [sys] right ok bear with me two moments ok sorry the system just taking a little bad time right ok you need er someone to come out for your toilet [usr] just for the toilet [sys] and is [usr] seat [sys] there any vulnerabilities with anybody at the property [usr] ii i understand the question [sys] is there [usr] at [sys] any vulnerabilities [usr] pardon [sys] with anybody at a property [usr] no no [sys] ok [usr] no no [sys] no [usr] no [sys] worries right ok the earliest we can get out to you is bear with me a moment today anywhere between now and six o'clock [usr] today ohh today will be [sys] i just [usr] fine [sys] need [usr] that'll [sys] a contact [usr] be fine [sys] name and number please [usr] [pii] [pii] [pii] [pii] [sys] thank you and that's all booked in for you now that's right [usr] [pii] [sys] no worries [usr] ok [sys] bye bye [usr] then thank you very much then ok thank you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the option carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press who or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello there good morning speaking how can i help [usr] hi i just had one of your workman here has done a few jobs for me i just need to pay the bill [sys] okey dokey no problem what's the post code [usr] ll [pii] [sys] nice what's your name please i'm goodman [usr] [pii] [sys] right just gonna get you through now thank you to the local [usr] don't [sys] diner because they will be the one to be able to discuss the payment thank you [usr] ok no no worries [sys] speaking how can i help [usr] hi i've had one of your work in here this morning i'd just to pay the bill [sys] right [usr] please [sys] can i just take your name please [usr] [pii] [sys] and can i just take your postcode please [usr] ll [pii] [sys] ok if you just bear with me for a moment i'll just see if i can get somebody available just one moment [usr] ok [sys] i'll just put you through to [pii] just for a moment [usr] ok [sys] hi there you're through to [pii] [usr] hi i've had one of your [sys] that's [usr] work [sys] fine [usr] colleagues [sys] i was just speaking to [usr] here [sys] [pii] £250 [usr] this morning i'd just to pay the [sys] isn't [usr] bill [sys] it [usr] please [sys] no problem let me just put all your details [usr] that's [sys] in [usr] it [sys] papa echo do you want me to email you across a copy of the invoice what's your email address [usr] you can do thanks it's all lower case it's [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] okey dokey i'll email you a copy of the transaction as well have you got the long card number then please [usr] it's [pii] [pii] [pii] [sys] thank you and [usr] [pii] [sys] the expiry [usr] [pii] [sys] thank you and then just the last three digits on the back [pii] thank you [usr] [pii] [sys] yep that's all gone through successfully i'll email a copy of the transaction and then i'll email you a copy of your invoice for your records [usr] while i'm on the phone as well the worker said it would be a good idea for me to get a plumbing [sys] a contract [usr] when you get your heat [sys] no [usr] in your plumbing [sys] it has [usr] and [sys] to [usr] your [sys] it's [usr] drains [sys] through british [usr] all together [sys] gas [usr] do do diner rods do that [sys] they they take out they take out different sorts of policies [usr] ok all [sys] it depends [usr] right i'll [sys] what [usr] phone [sys] you want [usr] british [sys] cover [usr] gas [sys] for but that's all done through british gas yes if [usr] ok [sys] it's [usr] and then do they [sys] boiler [usr] use yourselves [sys] related [usr] to do the work [sys] it will be a british gas engine or a blue van [usr] ok [sys] but if it's to do with leaks or radiators or anything that then it's ourselves [usr] cos ii i was [sys] that's [usr] impressed [sys] nice thank [usr] with [sys] you [usr] your workers i i'd to you use [sys] that's lovely [usr] yourself [sys] no problem [usr] again i'll get a quote off [sys] ok [usr] british gas [sys] then all right then [usr] that [sys] any problems just give us a call anyway [usr] alright [sys] right then thanks for [usr] thanks [sys] calling thank you bye bye [usr] all right cheers thanks bye | 3General Customer Service
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[sys] good afternoon dana plumbing [usr] hi it's calling from and services [sys] hello [usr] hi i'm just wondering if if you've got anyone available for an agency call out here w 11 you've had [sys] what [usr] a [sys] what's it to do [usr] they've had a leak and it to come through the ceiling but after someone to go around them and assess [sys] is it a commercial property or domestic [usr] it's commercial [sys] ok and where are you calling from [usr] it stay and services it'd be on account i just thought it come we normally go through the the central but i thought i'll just [sys] if [usr] how [sys] you [usr] your availability [sys] if you put it on that's fine we can get there this afternoon that's no problem [usr] just send it to the key the key account and they'll [sys] i've [usr] send [sys] got an engineer [usr] to you [sys] in ws 11 at the moment and he's got nothing he can go there next [usr] perfect i'll send it over now [sys] all right lovely thank you [usr] thanks [sys] bye [usr] bye [sys] bye bye | 3General Customer Service
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[usr] bye [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] no cos she's just won't [sys] we record [usr] be quiet [sys] calls [usr] about [sys] for [usr] it [sys] quality and training purposes good morning you're through to [pii] at dino how can i help [usr] hello [sys] hello [usr] hi there i own a flat at [pii] [pii] in [pii] and [sys] ok [usr] and i need an emergency call out because our bath is filled up full of water and we've got guests in there at the moment [sys] ok no problem is this a rental property [usr] no ii i own it but i've got short term tenants staying there staying in there at the moment [sys] right ok no problem is this property covered by a british gas home care cover policy [usr] yes it is [sys] it is ok no problem what i'm gonna do then is i'm gonna transfer you through to british gas who will be able to raise you a job for attendance on your cover is that ok | 3General Customer Service
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[sys] hello you're through to how can i help [usr] hello there i'm trying to get through to [pii] [sys] you have to email her unfortunately she doesn't have a phone [usr] right ok i'm still chasing an invoice that i'm owed and i i keep being given different [sys] ok [usr] people's names but no one is replying to me on email [sys] i can email [pii] now it's the number that you're calling on [pii] [pii] i'll ask her to give you a call back what's your name [usr] ok it's [pii] from cs country contracting [sys] see ok [usr] i think someone has emailed three times this week to ask someone to call me back and no one has yet [sys] ohh no i'll ask her and it sometimes they are really busy but she will get back to you [usr] ok then thank [sys] thank [usr] you for your [sys] you [usr] help [sys] that's all right bye [usr] thanks [sys] bye [usr] bye bye | 3General Customer Service
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment [usr] i remember well the amount you pay credit process stop [sys] thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative [usr] i know good [sys] you [usr] girl [sys] are number one in line and will be answered by the next available [usr] nothing [sys] representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative [usr] bye ok shall i hang up then [sys] you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative [usr] my wrist [sys] you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available [usr] all the time [sys] representative [usr] ok gotta pick carrots for now well it's something [sys] you are number one in line and will be answered by the next available representative good afternoon dino plumbing [usr] hello i was just wondering if you had anyone that was available to come out tonight [sys] to do what madam [usr] well we've got a a leak that we people came to install our dishwasher and the pipes was seized and my husband tried to undo it and now it's leaking and he can't work it out [sys] well unfortunately madam you probably won't see anybody this side of the new year [usr] ok all right that's ok i i'll try someone else [sys] all right sorry about that [usr] bye bye [sys] all right thanks bye bye | 3General Customer Service
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[sys] hi you've reached how can i help [usr] hello there my name is [pii] and calling from general hospital i was wondering if i could talk to someone about who would be sorry i talk to someone about contracts we're currently looking to put a tender out for a a fixed term contract on site for our drain clear and regular inspections [sys] ok bear me a second and i'll talk to someone now [usr] ok thank you that's terrible music [sys] hello thank you for holding [usr] ok [sys] you would have to send [usr] that's [sys] us [usr] right [sys] an email with what you wanted and then we can get our manager and our other managers to have a look at it do you want our email [usr] who who would i send it to [sys] it'll be [pii] [pii] [usr] [pii] [sys] [pii] [usr] is that is i know [pii] [sys] that's correct [usr] [pii] [sys] yep and if [usr] ok [sys] if you just email everything over to that we can get them sent over to our managers [usr] we did send out one previously and we didn't get a return from yourself it was to a lady called [pii] [sys] er [usr] is that [sys] she's [usr] or [pii] [sys] just on holiday at the moment that's probably why she hasn't answered she's [usr] right [sys] just [usr] ok then [sys] she's she's on a cruise at the moment but she's back on wednesday i assume [usr] ok we're planning to to reissue it back out on tuesday no sorry thursday next week if we send it will be a tender tender document that will be sent through a portal which will be [sys] funny [usr] my healthcare family [sys] ok [usr] if we can we'll try and send out a pre pre planned email first which gives the details and then i say hopefully we we get to hear back from you in a in a few weeks time then [sys] it's when she's [usr] that's [sys] back she'll have a look at it it's just he sent it when she was on holiday but she'll get back to you if you send it to her perfect [usr] brilliant [sys] no [usr] no worries [sys] worries [usr] then [sys] thank [usr] thanks ever [sys] you take care bye [usr] cheers [sys] bye [usr] thanks bye bye | 3General Customer Service
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three [usr] ok [sys] if you're calling guiding the british gas call out please press one if you would to good afternoon [pii] [usr] good morning love it's [pii] [pii] we had a guy come out this morning very nice guy and did our jobs for us [sys] hm [usr] and the is the held the utility cap and put new washers in and the new handles on and bless it unfortunately it's still dripping and it's there's about 300 mils now in this tub we've put a tub underneath just to see if it's stopped but it's still [sys] ohh [usr] dripping there's about 300 mils dripping out since he came this morning but bless him a really nice guy he's done a good job with toilet and everything [sys] ok and can i take your postcode please [usr] yes [pii] [pii] [sys] no sorry [pii] did you say [usr] [pii] [sys] ok you've come through to the wrong franchise i'm afraid we don't do the plumbing in that area we only do the drains [usr] can you connect [sys] just [usr] me [sys] bear [usr] with [sys] with me a second [usr] thank [sys] let [usr] you [sys] me [usr] both [sys] see if i can get you the number [usr] thank you [sys] sorry just wait the system is a little bit slow [usr] and it came out through british gas [sys] it's just that with different franchises do different postcodes although we do the the drains in that area we don't do the plumbing [usr] right ok and [sys] there's a different franchise doing it but i'll get you the number for them just bear [usr] ok [sys] with me [usr] well fine [sys] my office is at no cos mud mores do ng eight plumbing ngh come in ok ok it doesn't show me a number let me just see if i can google it for you just a minute [usr] thank you it's [pii] though [sys] ok sorry to hear you right ok i've got a telephone number here it should be the the the franchise is called rad moors ok [usr] sorry [sys] and it is [usr] how [sys] dino [usr] do you [sys] plumbing [usr] that sorry [sys] rad moor r ad [usr] r id [sys] more [usr] well rad moor [sys] ok and the the telephone number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] and that's for this one that's been out this morning that's the number i need [sys] that [usr] to [sys] that'll be that'll be his head office for the plumbing for that area [usr] ok then well thanks very much [sys] ok [usr] for your help thank [sys] you're [usr] you [sys] welcome [usr] bye [sys] thanks [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have any did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hi it's it luggage limited in [pii] here we [sys] ok [usr] had well our tenant in our other building called dina [pii] out yesterday [sys] ok [usr] their name is neon healthcare [sys] let me have a look what's the post code of the property [usr] s [sys] that you're calling on behalf [usr] sure [sys] of [usr] is [pii] [sys] i'm sorry did you say you were calling from neon healthcare [usr] well no neon healthcare are our tenants in our other building [sys] ok [usr] and they called dino rod initially and then asked us to intervene [sys] ok [usr] you you invoiced it luggage [sys] right ok bear with me one moment have you you got a pen and paper to write his telephone number down [usr] hold on yep [sys] it would be this office that you're gonna need to speak [usr] [pii] [sys] the office you'll need to speak to their phone number is [pii] [usr] [pii] [sys] [pii] [usr] ok all right that gets me through to the local office does it [sys] to the local office i'll be able to assist you further [usr] right ok [sys] all right [usr] thank [sys] take care [usr] you bye bye [sys] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes it's [pii] for british gas how can i help you today [usr] yes i've got a home care policy and i need i need a pin hole in a pipe mending [sys] a pinhole in the pipe [usr] i had the it happened over the weekend and i happened to have the boiler engineer here yesterday and he said to say it was a pinhole in a pipe leading to the kitchen sink [sys] right ok do you have a policy number [usr] i do it's nine double one double 0245 [sys] yep [usr] double four double one [sys] perfect let me just pull your account up and i will get an engineer for you as soon as [usr] thank [sys] i can [usr] you [sys] right ok it's four castle street [usr] it [sys] is it [usr] is [sys] fantastic ok bear with me a second [usr] ok [sys] ok there is a £60 excess on the policy [usr] ok [sys] how would you describe the leak small or minor [usr] minor [sys] ok are you able to contain the leak or either with a bowl [usr] yes [sys] or [usr] i have [sys] towel [usr] been [sys] perfect the pen and pipe leading to where was it leading to [usr] it's leading apparently it's leading to the kitchen sink i didn't know that but that's what the engineer told me yesterday [sys] right ok let me find you an appointment ok [usr] ok [sys] ok you have a choice of two appointments that will be tomorrow [usr] right [sys] you can either have an all day one [usr] ok [sys] or a one till six appointment [usr] er one till six let me just check tomorrow is is wednesday isn't it er let [sys] wednesday [usr] me [sys] the 13th [usr] just i just let me just check that my husband can be here er for some of it [sys] no worries [usr] ok thank you [pii] can you be here tomorrow afternoon between four and six that's fine tomorrow's fine [sys] fantastic best contact number for you is it the number you're calling from [usr] er i'll give you a mobile it's [pii] [pii] [pii] [sys] perfect and what's your first name please [usr] it's [pii] [sys] perfect ok i'm just gonna start up our payment system it sounds a bit of a ringing noise to you if you bear with me a sec [usr] ok [sys] perfect what i need to do the first thing i need from you is gonna be your name as it appears on the card [usr] ok hang on let me just get the right card out which is not that one ok it is er missus [pii] [sys] spell the surname for me [usr] [pii] [pii] [sys] [pii] [usr] no by [pii] at the end [sys] they ok what i'm gonna do is ask you to type some numbers into your handset for me if you could start with the long card number [usr] ok hang on ok [sys] fantastic and now if you could do the same with the expiry date as a four digit number for me [usr] ok [sys] right now the three digit pin on the back of the card [usr] ok [sys] right let me just confirm that for you [usr] lovely [sys] give me a second just confirming the job for you now [usr] lovely [sys] won't be a second there we go that's all booked in for you [usr] sorry one second [sys] it's between one and six tomorrow [usr] er one and six tomorrow between one [sys] hopefully [usr] and 60 [sys] get that sorted [usr] fine [sys] out for you [usr] and well i i'll need a receipt for that [sys] ok the engineer may be able to do [usr] right [sys] you a receipt for that when he arrives i as far as i know [usr] ok [sys] that we don't give a receipt for the job i know the the [usr] right [sys] the engineer will [usr] fine ok that's fine and what did you say [sys] leave [usr] it was £60 [sys] some obviously documentation with you as regards the job [usr] excess [sys] it's a £60 [usr] lovely [sys] in [usr] all [sys] £60 [usr] that's great we shall [sys] excess [usr] see him tomorrow or her thank you very much thank you bye [sys] fantastic have a great evening bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hello good afternoon speaking how can i help [usr] hi i'm phoning about a flat in march in [pii] that i think there's a leak going to the flat below on the second floor and i was just er hoping to arrange a a an urgent to visit investigation if possible [sys] ok what's the post code [usr] it's [sys] yep [usr] eh [pii] [pii] [sys] [pii] thank you and the first line of the address [usr] yes it's [pii] [pii] [sys] [pii] and it's [pii] [usr] that's right [sys] he said isn't it [pii] [usr] [pii] [sys] ok [usr] [pii] [sys] [pii] and then you said [pii] [usr] that's right [sys] i'm not familiar with the system that's what threw me sorry that's what's your name please [usr] sure it's [pii] [sys] and a contact number there please [pii] [usr] it's [pii] [sys] yep [usr] [pii] [sys] thank [usr] [pii] [sys] you what ok just to double check you don't have a home or a home serve insurance policy for your insurance thank you obviously they'll come out as soon as possible and they'll give you a free no obligation quote and then in turn take it from there is there any is there any vulnerabilities or any health issues [usr] ok [sys] that we need to bear in mind [usr] no no it's can i give a number as well because i'm [sys] ok [usr] renting the flat out but there's a tenant [sys] just won't [usr] who's [sys] be a second [usr] in it i can pass the contact details [sys] that [usr] on for [sys] would be fine [usr] thanks [sys] and i know it's going down to the but the leak's coming from where sorry [usr] the [sys] i understood that part but where's [usr] the leaks [sys] the leak coming [usr] going [sys] from sorry [usr] into the flat below er i think it's probably coming from the bathroom but it's not it's [sys] ok [usr] probably coming [sys] no worries [usr] from one of the [sys] just [usr] bathrooms [sys] to verify there [usr] not [sys] that was all thank you [usr] not [sys] hamish [usr] exactly [sys] now [usr] sure [sys] in terms of this because it sounds it's quite urgent i request them as much to treat that as urgent they'll come provide a free no obligation quote for you and then obviously we'll take it from there if you do obviously accept the free no obligation quote you can pay by card cash or bank transfer that sir is all booked [usr] ok great ok [sys] i beg your [usr] great [sys] pardon you did say yes of course [usr] i just give you the other number the contact number it's [pii] [sys] [pii] these are right yep thank you [usr] [pii] [pii] [sys] thank you that's [usr] great [sys] i i i've asked [usr] and [sys] them to treat [usr] when [sys] it as such yes [usr] you say as soon as possible is that normally today or it [sys] no worries ok dokey well thank you very much [usr] ok [sys] that's [usr] great [sys] all booked in [usr] ok brilliant [sys] thanks [usr] thank [sys] then [usr] you [sys] cheers bye bye bye bye [usr] thanks very much ok thanks bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas [usr] maybe [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] hi i wonder if you can help me please do you fit a a new radiator [sys] we can do [usr] right well i i don't know who to ring i have home care with british gas but i don't know [sys] ok [usr] i'm i don't know if i'm covered with radiators and got [sys] i [usr] plumbing [sys] can check [usr] could you [sys] i can check with you what's the what's the issue is there i mean is the radiator you've got leaking or faulty or something or you just fancy [usr] it's [sys] a change [usr] just an old radiator and it's a mess i can't do anything with it [sys] if there's nothing wrong with it it wouldn't be covered under the home care anyway [usr] all right [sys] it'd only be covered for replacement if it'd given up and they couldn't get it going and they needed to change it [usr] well [sys] if you just fancied an upgrade then they wouldn't cover it anyway [usr] right no well there's it's working ok it's just awful looking [sys] right fair enough i mean we can come out and give you a quote and you can go from there there's no nothing no call out charge or anything i mean are you looking for us to supply and fit or are you supplying and we labor only [usr] no i managed to get one because it's an awkward size it's only a little radiator it's 4 [sys] right [usr] 400 by 1200 [sys] ok it's no longer narrow right i mean we can certainly as i say we can come out and give you a free quote go from there [usr] that would be fine thank you [sys] what is your post code please [usr] it's [pii] [sys] [pii] [pii] [pii] [usr] that's it [sys] and it's a residential property [usr] it is [sys] but as i say there's no call out charge we'll come out have a look give you the numbers and you can take it from there either way what's [usr] a big [sys] the first line of the address please [usr] it's bank lodge and that's [sys] that's fine isn't it [usr] number one [sys] bank [usr] bank bled [sys] card number one [usr] bank glenn [sys] let's just find it i've got it one bank glenn there is newcom lock any any medical conditions vulnerabilities on site anything relevant we need to know about [usr] no don't think [sys] no perfect and your first name please [usr] it's [pii] [sys] [pii] and have you got an email address you use [usr] it's daft this i'll spell it for you it's [pii] that's [pii] [pii] [pii] [sys] [pii] what's the best contact number for you [usr] the [sys] please [usr] this one which is [pii] [pii] [sys] got you a quality fit customer supplied man quote all right we'll be looking at this afternoon if you want between one and six [usr] well i'm going for my covid jab at er quarter past four [sys] ok maybe not today any day you then any day you morning or afternoon between [usr] i [sys] eight [usr] know [sys] and 11 and six [usr] well tomorrow would be fine if you've got a spot available [sys] in the morning [usr] is it [sys] or in the afternoon [usr] mornings would be better for me [sys] that's fine we'll come and have a look at it tomorrow then between eight and one engineer will ring you when he's on the way and you'll get a text confirmation of the appointment in a minute but he'll give you the numbers and let when he can do it and you can say yes or no [usr] ok that's great thanks for your help [sys] right [usr] i appreciate that i'll see [sys] no [usr] you tomorrow [sys] problem see you in the morning for [usr] bye [sys] now [usr] bye [sys] bye bye bye bye | 3General Customer Service
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[sys] dino plumbing [pii] speaking how can i help [usr] hi there [pii] yes it's [pii] and here for contracts we had some of your operates operated operatives to do some work and with a view to also carry out a cctv inspection of the property at your house in [pii] well [pii] [sys] -huh [usr] we we have sent you an order for this work as well we just wanted to know what the situation is where we are we're just expecting a a survey ac ct survey survey or a quote for the survey i just just want to know where roughly where we are [sys] ok then what's the postcode of that property please [usr] that's a good question hold on a moment hang on now i be we have enough to [sys] ok ok [usr] right it is [pii] that's [pii] [sys] [pii] [usr] that's one [sys] ok you've you had to see it at at a cctv survey completed [usr] well not as far as i know we haven't seen anything yet come through [sys] ok then let's have a quick look at the notes on here property [usr] the the the the it's a bit chinese whisper i but i'm getting the the message i'm getting is that somebody came out and they were struggling because there was roots in the way they had to clear it out and then they said we're gonna have to come back and do the cctv survey that's the that's the message i've got [sys] right ok then just bear with me a moment i'll see if i can pop you through to drainage thank [usr] ok [sys] you hello how can i help [usr] hello there yes it's [pii] here from contracts we've had one of our operates go to a site that that we're currently working on with a view to doing a ac cv survey the property is at your house in [pii] and the postcode is [pii] not sure what the situation is we haven't had a cctv survey just wonder what the current situation is and when [sys] all [usr] we might [sys] right [usr] see [sys] ok [usr] it [sys] just bear with me the last thing that i can see on it here is that you need a quoting for four hours for a camera survey and root has that been sent over to you at all [usr] not seen no [sys] alright [usr] not [sys] my colleague's [usr] seen anything [sys] off today [usr] no [sys] it doesn't look she sent anything what i'll do is if you give me about 15 minutes i'll get something sent across to you and then obviously we can get that booked in as a priority next week if for you to go for us to go ahead [usr] ok [sys] all right what's what's what was the best [usr] ok [sys] email [usr] that's great [sys] address [usr] if you send it through to me initially i think you can send it through to info at and that's ms a that's [pii] [pii] [pii] that's [pii] [sys] fantastic [usr] [pii] [sys] all right leave that with me and i'll get something sent across to you all right thank you bye [usr] brilliant thanks a lot bye bye bye | 3General Customer Service
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[sys] good evening down [usr] hi sorry to bother you again i phoned earlier about the trains at the back at road [sys] -huh [usr] it's just to say my my neighbor's going to take a key and she's got a key for the the back gate as well [sys] ok what number is she [usr] she's number [pii] [sys] ok that's fine i'll put on it say at number [pii] [usr] there is a drain in the shed i'll leave the the dra the shed key as well just in case you need access to [sys] ok [usr] that drain too [sys] that's fine no [usr] ok [sys] problem thanks [usr] right [sys] then bye [usr] right [sys] bye [usr] thanks [sys] bye [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] go ahead [sys] did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality [usr] but [sys] and training purposes good afternoon you're through to my name is [pii] how can i help [usr] hello [pii] my name's [pii] i'm the site manager here at cambridge cherry hinton caravan and motorhome club site in [pii] i need someone from your leak detection unit to come and visit our site to find out where we've got this water leak from outside [sys] ok let me get you through to the local office then because they control the availability of the equipment what [usr] ok [sys] is your post code [usr] [pii] [sys] huh [usr] 8th november quebec [sys] cracking stuff ok i've got the number bear with me two seconds i'll get you on hold and we'll get you through [usr] thank you very much [sys] no worries have a great day mate [usr] cheers then [sys] dino is the uk s expert [usr] ok [sys] repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers [usr] i | 3General Customer Service
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[sys] hello thank you for calling di rod central london please note that calls may be recorded for monitoring and training purposes [usr] hi there i just booked an er er an initial appointment for a building that i've got but i got an s ms text voice not just to arrange a time for this this thursday but i couldn't make out what the the [sys] i [usr] bracket that they'd be getting there would be [sys] what's [usr] just [sys] the [usr] wondering [sys] what's the post code of the site [usr] it's e eight [sys] e eight [usr] two dj [sys] sorry e eight [usr] two dj [sys] that's bravo and j right [usr] echo a two delta juice i [sys] sorry [usr] don't know [sys] once [usr] what [sys] again [usr] what is jay in tonight i what two d jj as in a disc jockey 82 [sys] one second [usr] dj [sys] one second i think you got you have reached the wrong office because we don't cover e eight post codes [usr] ok do you [sys] let [usr] know who [sys] me [usr] does [sys] let me give you the correct one [usr] sweet [sys] have you got a pen and paper with you [usr] i do indeed [sys] it's 020337 63 899 [usr] ok great thank you [sys] cheers now bye bye [usr] right | 3General Customer Service
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[sys] good morning [pii] [pii] [usr] hello there i'm hoping you can help me [sys] i can most certainly try [usr] i've got a shower that that's pouring water out of it i can't seem to turn the water off for it i don't know where the shower shut off valve is and at the moment it's just wasting water it's all running down the down the pipe and i could do it do me having it at least turned off if nothing else [sys] what what shower do you have sir [usr] mate i'll see if i'm seeing the name on it it was in the house when we moved in it's nothing to do [sys] even [usr] with us as much as is it right well it says aqua tr two on it i don't can't see a man tractor now [sys] that's a that's a bar mixer shower unfortunately we don't cover mixer showers unfortunately [usr] what ok [sys] i am sorry [usr] well thanks for calling me [sys] no worries [usr] yes [sys] bye [usr] right | 3General Customer Service
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello [usr] hello how are you [sys] i'm good how are you doing [usr] i'm ok thank you just a quick query with you i need to get a hold of well we just created a an account with you guys and i need to get a hold of your in others your risk assessment method statement your general [sys] what [usr] ones [sys] what's the name of the company [usr] our company is anglo educational [sys] i know [usr] services limited [sys] sorry say that again and [usr] anglo educational services limited [sys] and low educational right [usr] yep [sys] you you need the the copy of general rams [usr] general rams that you guys have yes [sys] do you wanna send us an email then we can send it to that [usr] yes of course [sys] requesting the rams then i can look into it and send it that's [pii] [usr] [pii] [pii] is that right is that right [sys] di [pii] [usr] [pii] [sys] [pii] yes [usr] nice one thank you [sys] right cheers bye [usr] thanks bye | 3General Customer Service
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