text
stringlengths 8
30.6k
| label
class label 11
classes |
|---|---|
[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three good morning you're speaking to [pii] how can i help you today [usr] hello there hi we've got a visit booked in for this morning i was just double checking that that is gonna happen can you check for me [sys] sure what's the post code [usr] ok [sys] of the property please [usr] [pii] [sys] she she it's [pii] [usr] [pii] [sys] and the first line of the address [usr] [pii] [sys] and what's the name of the contract please [usr] [pii] [sys] that's good miss [pii] i think i've got you here and just finally what's your date of birth on the policy please [usr] [pii] at 10 51 [sys] that's great thank you what was it a plumber that you had booked for a gas engine [usr] no it's drainage [sys] is to be with her ok i'm just logging into the down road booking system for you a moment ok we've got an engineer booked this morning for it it's the way he's looking at he's looking around and again this can update because his next job she but estimated i don't stress estimated it's saying about about 11 30 just now [usr] really ok [sys] that's i just need to clarify what that says to me it could be the other jobs change in the reschedule and it could be out to you sooner on it [usr] right [sys] but it's from 11 30 it's looking at just now but it can change just to me earlier [usr] ok and do they give you a bit of notice before they come or is it just [sys] they'll try and text you and then you will also try and call at least 15 minutes before but again it's not something that's guaranteed because you may not [usr] no [sys] get a signal you may not get a signal [usr] ok [sys] it's [usr] that's [sys] there [usr] that's ok [sys] on it [usr] that's fine ok thanks [sys] no [usr] very much [sys] problem [usr] then thanks [sys] thank you [usr] bye [sys] then bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good morning this is [pii] talks to how can i help you ok what's the postcode [usr] hi my [sys] of [usr] name [sys] the job [usr] is [sys] thank you [usr] yesterday one of your do [sys] sorry [usr] the [sys] i can't hear [usr] he's not [sys] you sorry [usr] turn up [sys] what is that [pii] [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] [pii] [sys] and the first line of the address thanks right i can't sorry you need to give me the postcode [usr] [pii] [sys] again i can't hear what you're saying sir [usr] [pii] [sys] she it keeps breaking up [pii] [usr] that is [pii] [pii] [pii] what [sys] i've got it here now what what number [usr] [pii] [sys] what house number sorry are you breaking up again [usr] sure [sys] mister [pii] is it just one minute [usr] 63 mate [sys] he said the customer wasn't present [usr] [pii] [sys] they phoned you and you weren't you didn't answer well that's what the the engineer [usr] phone call [sys] has said [usr] are [sys] that [usr] waiting [sys] just [usr] until [sys] one [usr] six [sys] minute [usr] o'clock phone call not even private number no any other number [sys] ok i'll put you through [usr] with this [sys] to the local manchester office sorry mister [pii] i'm sorry about this this is [usr] hm [sys] i don't know i [usr] six o'clock [sys] the [usr] even [sys] engineer [usr] inside the property [sys] said he's called you just one minute i'll cut you through now thank you hello | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] just in the ring hm hello [sys] hello can you hear me sir [usr] yes i can hi [sys] hi there you're through to at british gas dino how can i help [usr] we've requested for urgent plumbing repair because we've got leaky pipe we we lodged a call yesterday he says he'll be here in 24 hours just is there any idea what time they can come [sys] let's have a look can i take your postcode please [usr] is [pii] [pii] [sys] and the door number [usr] it is [pii] sorry it's [pii] [sys] [pii] and what's the house number [usr] it's game keepers cottage [sys] a gamekeeper cottage i'm not getting anything for that sir game as in gate d am e or gate [usr] no [sys] as [usr] game [sys] in dae [usr] g am e [sys] game keeper i'm not getting anything for that sir do you have a home care number by any chance [usr] i have a reference number from the booking if that helps [sys] and [usr] the reference [sys] i could [usr] number [sys] try [usr] is it's dy dash [sys] ty [usr] wo dash 3441822 [sys] 1822 it sound from the looks of things there it's still scheduled in for today i can try and get you maybe a bit more of an accurate time but i will need to speak to the to the local office [usr] because we have no running water at the moment and no flushing water of the toilet as well really quite desperate [sys] no right ok let me see if i can get through to your local office and they may be able to give me a more accurate time can i just pop you on a brief hold sir thank you british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you if your boiler and heating are working hello [usr] hello [sys] hi sir i appreciate your patience there with me thank you very much for the wait at the moment i think due to the due to the time and due to it obviously being the day it is i'm i'm struggling to get through to the local office and nobody's answering the call at the moment [usr] aye [sys] however i can see that the job is still raised as an urgent job it was assigned to a plumber at 7 a.m. and the job is being dispatched the only [usr] right [sys] thing i can really advise you sir is that we are definitely aware that you are in need of an urgency job and we definitely have a to someone it's just i can't really guarantee your time because the slot itself especially if you booked if you call there after four pm tomorrow or yesterday then it would be anywhere between now and one that's as much as i can tell you you can try call us back maybe in an hour time if you still haven't received anyone and [usr] ok [sys] obviously at that time more people will be in in in to do their shift we'll be able to find out a bit more information but right now the local office is not answering and the local engineer who's assigned the job he's not accessible and that could be due to him driving it could be due to him being at an existing appointment it could be multiple reasons and i can't really force that with the engineer just in case he is driving the only thing i can as i said assure you of is that it's definitely booked we're definitely aware of it it's definitely booked as an emergency [usr] ok [sys] and it's been assigned to an engineer they will definitely arrive however it's just that it will be anywhere between now and one the closer it gets to one and nobody arrives you can call in and find out more information but specifically right now it's just a bit too early sir because there's not many people in work yet [usr] ok all right thank you very much [sys] i do apologize but as i said there's definitely somebody on their way and you will [usr] ok [sys] definitely see be [usr] all [sys] seen [usr] right [sys] by an engineer today this morning [usr] all right ok [sys] all right [usr] thank you all right [sys] then bye bye now [usr] bye [sys] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name is [pii] how can i help [usr] hiya i spoke to you guys to come out to my property yesterday and nobody turned up [sys] dear ok can i take your postcode [usr] it's [pii] [pii] [pii] [sys] the first line of your address [usr] one [pii] [pii] [sys] and can i just take your name [usr] well it was booked under [pii] she's my tenant my name's [pii] i'm the land lady [sys] i see ok ok right ok it's still showing his schedule for well yesterday yesterday afternoon bear with me one second i'm gonna call the local office and just find out what's happened to their engineer [usr] thank you [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation hi there hi i've spoken with the local office and they say the engineer attempted to call ahead to notify that he was on the way but the phone number that we have down i mean i'm looking at it now it's got a load of numbers and letters well obviously numbers are expected but letters on and numbers are well there's way too many to make a phone number [usr] really and what i've got it all it's all all ok can i give you another number can i give you the number then [sys] er is this for yourself [usr] it'll be it'll be for my tenant that lives there [sys] that's absolutely fine okie dokey [usr] on the on the booking reference that i've got it's it's just numbers [sys] really ok well i'll make an extra note ok and then i'll try and match them up see if what i've got matches the numbers that are in here but i've got [pii] 13 [pii] numbers there on my system i don't know why i'll i'll have a little look into it and try and work out if anyone's been [usr] how [sys] on [usr] odd [sys] this [usr] i've got the i've got the booking on an on an email in front of me and it's and the contact number is just a [pii] i'm i'm sure everyone knows [pii] is just a [pii] [sys] of course [usr] but it's [pii] [sys] [pii] [usr] 671 [sys] 671 [usr] 387 [sys] 387 right ok let's get this rescheduled i'm really sorry that we couldn't come out to you though that's no good let's get this set up again and right almost done ok up to that and then save it again check availability ok i can i could do tomorrow [usr] tomorrow suit [sys] do we want afternoon again between one and six or [usr] that'd [sys] are we [usr] be great [sys] no problem [usr] what what's [sys] ok [usr] the what's the other option [sys] well the other option is between eight and six [usr] one in six [sys] no worries that's fine give him a lie in ok right i'll get that reconfirmed then to the correct number and i'll check it again in a couple of hours just to make sure that the numbers stayed correct because i don't know [usr] ok [sys] i there isn't any sign that anyone's been on it but if you got an email with the correct number showing it should have been [usr] i've got it i've got i've got the email i've got the confirmation in front of me that's where i've just read the number out to you from [sys] fair enough fair enough ok well sorry about that i have no idea what's gone wrong but i will make sure that it gets set up properly this time [usr] lovely thank you much [sys] no problem at all you take care [usr] you too all right thank you [sys] all right bye [usr] right bye bye | 2Chase Call
|
[usr] that's good [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] well i wasn't gonna do this but cos i've been out things back [sys] i'm sorry i did that you can now book plumbing services online in a few easy [usr] my [sys] clicks visit dino dot com for details alternatively [usr] bye [sys] please hold and your call will be transferred to a customer service advisor [usr] something [sys] we [usr] that [sys] record calls for quality and training purposes [usr] ok [sys] good afternoon you're through to [pii] at how can i help [usr] hello i've i've got one of your one of the plumbers come to visit the house today he came fairly early in the morning around eight o'clock at 8 45 and i've been trying to call the number back where that he called me on the mobile number just to get an update as to what's going on because i don't think it should take four hours to do the job that he needed to come and do [sys] let me have a look [usr] i do [sys] what [usr] have a reference number here [sys] let me have [usr] just wanted [sys] a [usr] to just get an update really [sys] let me have a look what's the postcode for your property [usr] post code is [pii] [sys] and have you got british gas [usr] i'm [sys] home care [usr] here [sys] cover hello hi have [usr] hello [sys] you got british care home care over right let me put you through to [usr] i do [sys] the right team i'll be one moment [usr] do [sys] no [usr] you need [sys] i'll [usr] the reference [sys] need to [usr] number [sys] put you through [usr] at all [sys] to the right [usr] or [sys] team they'll be able to assist you further thank you [usr] ok all right what was that a note from er where is the dad [sys] good afternoon speaking how can i help [usr] hello i've got a plumber that's visited the property this morning to do some work and he came around 8 45 i 8 45 9 o'clock i but i don't think the work that he came that he needed to do was going to take about four hours to do i thought i'd give a call and just get an update but the number that he called me on is not he's not answering the phone [sys] no [usr] i thought i'd give [sys] problem [usr] you guys [sys] i'm [usr] a call direct [sys] just gonna [usr] and [sys] bring [usr] see if [sys] up your [usr] you [sys] account [usr] have got [sys] to [usr] any [sys] see [usr] update [sys] if they've left any notes on the appointment or anything that would be great if you got [usr] i've [sys] that [usr] got i've got a reference here do you need the reference do you find it that quicker or [sys] yep [usr] it's dy dash w [sys] yep [usr] zero dash [sys] ok [usr] 347 [sys] just have a look at this for you now [usr] 9746 right [sys] ok did the engineer mention needing to come back with it did this engineer say that he needs to come back again [usr] say that again sorry [sys] i see seems to have popped down that everything went successfully he just mentioned that he replaced [usr] i don't know [sys] a certain [usr] i don't know i'm trying to get [sys] screw [usr] i'm trying to get [sys] he's [usr] update [sys] i'll just speak with the the local office just to see if they've got any more info would it be all right if i just put you on hold and i'll i'll call through to them to see if they obviously british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas hello hi there thank you for holding the office just explain the notes that the engine is put through and they said that he's confirmed that the repair was successfully completed [usr] hello [sys] in a bit more detail he said that he's refitted the pop up waste and replaced the fixing screw on the then he's tested everything and it all seems to be working ok have you had a chance to look at the the issue have you noticed much change man [usr] is it is no no it's a property that we have tenants in [sys] i think they [usr] [pii] i [sys] should [usr] messaged [sys] have sent them through [usr] the tenants but i haven't [sys] we [usr] responded [sys] have a little [usr] yet [sys] tool [usr] i thought i give [sys] that [usr] a call [sys] we can use [usr] but is [sys] them when [usr] any [sys] we [usr] is [sys] log [usr] there any [sys] in and [usr] updates [sys] we're able [usr] on [sys] to see [usr] the [sys] your [usr] british [sys] online [usr] gas [sys] account i'll [usr] app [sys] just log [usr] or [sys] into that and see if any reports [usr] that [sys] come through [usr] i can see at all or is it just i just have to rely on it being with you guys [sys] no problem i'll see if there's anything on the account and if not then we can get that organized for you i'll just be one moment loading that up [usr] do you guys send send anything via email just to confirm that all the work has been done how's that -huh 00 the cheap up [sys] ok no worries [usr] up [sys] i'll just ask him to send the report of the visit through either way it's just taking a really long time to load up but at least we know [usr] what [sys] that you'll have it you'll [usr] what [sys] you'll have something through ok [usr] you look [sys] i'll just make sure we got the right one [usr] if [sys] we got [usr] you can just send an [sys] and [usr] email [sys] then [usr] across [sys] [pii] [usr] that would be great what i'll [sys] [pii] [usr] do is i'll message in the tenant and then i'll get [sys] [pii] [usr] some information from them all right [sys] is that the the best one ok [usr] nothing [sys] i'll just ask them to send that through just in case at least we know you've got [usr] amazing [sys] the report that way [usr] all right can you click [sys] ok [usr] you have do you [sys] no [usr] have my [sys] worries [usr] email [sys] you [usr] on [sys] take [usr] the on [sys] care [usr] the account [sys] thanks bye [usr] that's the right one that's the one no bye bye thanks thanks a lot cheers thanks bye | 2Chase Call
|
[sys] to speak with someone about an existing job press one or for a new inquiry please press two whether your drains blocked or your how can i help you [usr] yes hi there my name is [pii] and i was to dino inverness i dialed [sys] we covered [usr] the local [sys] the inverness [usr] number [sys] area [usr] but i've [sys] for [usr] got [sys] trains [usr] through to you i guess ok that's fine right right it's er yes i would somebody perhaps to come out and have a look at a couple of drains at my house it's at this garage er i think er the water is not flowing away easily and sometimes it overflows onto the pathway and i was wondering if somebody maybe [sys] ok [usr] could er check it out for me please [sys] it's it's a house or a flat a house [usr] it's [sys] all right [usr] a house [sys] for us to [usr] yes [sys] unlock [usr] a de a [sys] that drain it would be 100 [usr] house [sys] and £70 which includes fat [usr] er wait wait wait wait wait wait no no er there's no charge for inverness it says [sys] that [usr] that [sys] it [usr] on your [sys] there's [usr] on your [sys] no call out [usr] website [sys] charge but that's the cost [usr] there's [sys] to [usr] no [sys] unblock [usr] call [sys] the drain [usr] out [sys] and the minute it starts working on your drain you would be charged [usr] ohh i see ohh i see i understand what you're saying now i could yes [sys] no [usr] i cos i [sys] no they can't [usr] that somebody [sys] come and have a look [usr] would come [sys] at drains [usr] out [sys] they have [usr] and [sys] to [usr] have [sys] start [usr] a little [sys] working on [usr] look [sys] them that is the charge to unblock the drain if if he did find that there was anything else if it maybe needed other work he would quote you for the work that would be done but if it just needs to be unblocked it would be 100 and £70 but the minute he starts working on your drain you would be charged [usr] right right well [sys] ok [usr] ok i'm quite ok about [sys] that is [usr] that [sys] payment [usr] yes [sys] on completion on the day by debit card or credit card once he was finished he would call the office here and we would call you to make the payment over the phone ok i'll just [usr] that's [sys] get some [usr] just [sys] details [usr] excellent [sys] what's your name [usr] right right right my name is [pii] [sys] and the address please thanks [usr] yes it's [sys] right [usr] [pii] [sys] then that and that's inverness they should [usr] that's [sys] and the post code [usr] [pii] [sys] bye is that [pii] let me see [pii] [usr] qt [sys] sorry it was just you broke up there [usr] yes [sys] could i have a contact number please [usr] what are you going yes [sys] [pii] [usr] it's [pii] [pii] [sys] ok that's [pii] that's fine and [usr] that's [sys] it's [usr] correct [sys] an external [usr] yes [sys] train ok i'm just gonna put you on hold to check what what availability [usr] yes [sys] do you have [usr] thank [sys] whether [usr] you very [sys] your [usr] much [sys] drains blocked or your taps leaking trust dino edinburgh to fix the job we could get someone in there tomorrow [usr] ok now [sys] it [usr] let [sys] would be [usr] me [sys] it would [usr] just [sys] be an old [usr] see [sys] appointment [usr] i've [sys] because [usr] got [sys] it's such a vast [usr] at what [sys] area [usr] time [sys] that we [usr] because [sys] cover [usr] i've [sys] up [usr] got [sys] there [usr] an appointment well i do have i'm going for a monogram tomorrow sorry on tuesday [sys] what about wednesday [usr] i'm going i've got the appointment for a mammogram at the breast scan [sys] that's fine that would be [usr] yes [sys] the 13th wednesday [usr] wednesday [sys] and he'll [usr] would [sys] give [usr] be [sys] you [usr] fine [sys] a call when he's on his way right thank you thanks bye bye [usr] many thanks for your help that's just thank you then bye bye aye | 2Chase Call
|
[usr] not just do some rice with [sys] thank [usr] it [sys] you for calling dino rod partnered with british gas [usr] they're gonna want to know i forgot they want to know my [sys] please listen to the options carefully we can get you to the right team [usr] i think [sys] if you need [usr] you [sys] any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i have to ring off cos what they they want your thing is [sys] did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] cos they want your reference number innit i forgot everything's [sys] we [usr] going [sys] record [usr] wrong with the [sys] calls for quality and training purposes [usr] my god i can't find the email from them [sys] good evening thank you for calling [pii] speaking toes how can i help [usr] i've made a booking but the day i booked the wrong day and i couldn't see online where i can change it [sys] not to let's have a look at that for you just confirm your postcode for me [usr] [pii] [sys] the first line of the address please [usr] [pii] [sys] perfect and just confirm your name for me [usr] [pii] and my surname is a [pii] [sys] perfect that's great and i've just got the job up now just looking through the job i can see that you've booked that in for the 29th [usr] it i i realize that tomorrow but i'm not here tomorrow i meant to book it for saturday please [sys] right ok let me have a quick look right ok looking at our system the only dates currently have available at the moment is friday the 29th and tuesday the second on saturday as well our price to clear a blockage are more expensive they rather the day on saturday will go up to 225 whereas it starts from 100 and 80 during the day on a weekday [usr] ok no tu tu tuesday nobody's here can you do thursday the following thursday next thursday then [sys] let me have a quick look it looks we do off thursday the fourth [usr] thursday the fourth please [sys] not to worry right ok let me get that all confirmed now for you of course that will be 100 and 80 the engineer will be in contact when they're on the way as well if you're happy to i'll get that all confirmed now for you [usr] ok ok that's [sys] no [usr] great [sys] worries that's great that's all sorted for you thank you very much [usr] ok thank you for your help thank [sys] cheers [usr] you [sys] thank you bye [usr] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes evening for diner [pii] speaking how can i help you [usr] hello hi we called in i had a i have an appointment booked in for tomorrow but i would to cancel it would that be possible [sys] yep no worries can i get the postcode please [usr] it's [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and the first line of address please [usr] [pii] [sys] and can i get your name and the best contact number please [usr] my name is i don't know if i give my boyfriend's name or not does that matter i can't remember no [sys] it would be it would matter if it was on the job [usr] i [sys] can [usr] think [sys] i get his name please [usr] it's [pii] it's [pii] [sys] huh perfect thank [usr] possible [sys] you and the best contact number please [usr] if we get this number [pii] [pii] [sys] perfect and you want me to come to you it for tomorrow [usr] yes please [sys] all right it's been canceled now for you is there anything else i can do for you ma'am [usr] no that's everything thank you very much [sys] no worries enjoy the rest of the evening bye [usr] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have any did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to my name is [pii] how can i help [usr] hello i don't know if i was speaking to you just a moment ago we're waiting for an engineer to call us and we had to cancel er put the phone down because the lady said that the the was a been phoning us but that was a quarter of an hour ago and he hasn't phoned [sys] he said he was gonna phone you [usr] she [sys] right [usr] said ohh she'd spoken to him and and she came back and she said ohh he's going to be trying to phone you now i need to end the call i put the phone down that was about a quarter of an hour ago but nobody's phoned [sys] right ok no worries can i just take the postcode please [usr] [pii] [sys] have a look can you just confirm the name for me please [usr] [pii] [sys] and just the first line of address [usr] [pii] [sys] great thank you right i'm just gonna try and give him a call [usr] can you check can you check what number he's trying to phone on i mean we have had a text message it's it's the house phone it's not the phone i'm phoning from now it's a house phone if you can check that he's trying to call [pii] no [sys] [pii] [usr] that's the number that we're expecting [sys] sorry it's just breaking [usr] a phone [sys] up [usr] call [sys] a little [usr] to [sys] bit [usr] alright [sys] sorry the number you want to be called on is [pii] [usr] that's right [sys] right ok sorry i thought it was incorrect then i panicked [usr] that's right [sys] right ok i'm gonna try and give him a call now it won't be a minute if you could just hold the line [usr] thank you [sys] all right [usr] no i don't think i've spoken to three different people i mean they're all very helpful [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 [usr] and [sys] hour emergency [usr] you would be proper [sys] response [usr] pissed [sys] seven [usr] off with [sys] days [usr] us [sys] a week 365 [usr] by the time we get [sys] days [usr] there [sys] a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers hello [usr] hello [sys] hi he didn't answer it could just be that he's driving or busy on another job i left him a voice mail and just said to him about him speaking to my colleague before and that he said he was gonna give you a call and if he can just give you a call as soon as he can but i'm i'm [usr] ok [sys] not sure why he's not rang you if he said he's going to but i've left him a voice mail anyway hopefully he gets that soon and he'll give you a call [usr] ok lovely all right then thank you [sys] all right [usr] thanks [sys] no problem [usr] bye [sys] take care all right [usr] bye [sys] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately two minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hiver new boiler offers search british gas offers online or ask us today [usr] [pii] what's your surname [pii] find your number [sys] at british gas we're hiring a new [usr] lender [sys] apprentice every day until [usr] yes [sys] 2030 powering the skills of the future and helping customers create greener [usr] hello [sys] more energy efficient homes [usr] hello [sys] hi you're speaking to [pii] how can i help [usr] this is [pii] hi hello hi [sys] hi [usr] sorry [sys] how can i help [usr] i'm [sys] you [usr] just [sys] today [usr] calling because we had through british gas i was just asked to get in touch with you in order to there were some works carried out about a couple of weeks ago with regards to your property through british british gas and i've just been asked to get in touch with you to get a report for it [sys] all right are you a lighting agent [usr] yes [sys] ok you need a report for the work that was done [usr] yes [sys] ok what's the first line of the address please [usr] 32 badges closed [sys] and the post code [usr] just give me a second i'll get that up for you is [pii] [sys] and what's the landlord's name please [usr] sorry [sys] what's the landlord's name [usr] mrs [pii] [sys] ok i'm just getting the details up and i'll just see what the job was what was it last week you said the job was [usr] i think it was a week and a half ago [sys] ok and do what work it was it was being carried out [usr] there was a leak happening at the property that i'm talking about that was leaking into the property downstairs and this is someone was sent over to see what was causing the leak to assess the property downstairs as well as to what was happening what happened to the property and that's the gist of it [sys] ok let me just get this is it 32 badgers close ok i can see you've just had a have you spoke to the local office already [usr] no i've been trying to get [sys] but [usr] through [sys] i know [usr] to them but no one's picked up the phone and i've been on the line with them for over two hours now [sys] all right ok let me just check what local office it was and then i can try and call them myself to get a report you've also got the landlord certificate sent out as well [usr] because [sys] is [usr] the [sys] that [usr] thing [sys] right [usr] is the landlord hasn't received anything from anyone and she's obviously chasing me up to do this and it is a matter of urgency because [sys] ok [usr] the man downstairs from the other property into his property this leak was being caused is very extremely distressed [sys] ok let me just get this [usr] hello good afternoon hard to see agents how can i help [sys] hello hello | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good boarding [pii] speaking how can i help [usr] hello there hi i was just in the midst of chatting to one of your colleagues and my battery on my phone went i'm cross [sys] no [usr] and i think it's [sys] don't [usr] probably [sys] worry [usr] about to book it booked it and i was about to get the details and then the blooming phone cut off i just wanted to apologize and no [sys] no worries at all it my colleague may but let me just double check for you do you have an account number i can take or a post code when you're ready please [usr] mk 43 0 r for romeo u for uniform [sys] lovely that's lovely [usr] thank you [sys] no worries at all that's what i'm here for and the door number there please [usr] 11 [sys] lovely that's superb let's get this loaded up on the page together and i'll find [usr] hello [sys] out if my colleague will be able to book it in if not i can book it back in again it's not a problem let's have a look straight [usr] you [sys] away for you no worries and can i take your name please [usr] [pii] [sys] lovely that's lovely thank you [usr] thank [sys] and just [usr] you [sys] your date of birth for me please [usr] fourth of march 1978 [sys] lovely that's lovely thank you that's great just coming up now miss [pii] just taking [usr] i'm [sys] a moment [usr] good [sys] you're very welcome indeed thank you just going to get the policy to load up and then we'll be straight there for you and could you kindly confirm the first line of your address and your post code please [usr] it's [pii] [sys] that's amazing thank you much let's have a look together and find out what they've done and how far they've got and it's a dino problem is that right it's a dino [usr] it [sys] issue [usr] is it is i've got radiator that looks it's gonna burst it's got corroded part on it even though it's quite new it's really weird [sys] ohh [usr] and [sys] gosh [usr] then and then my other radiator is leaking as well and [sys] ohh [usr] they're both [sys] no [usr] new radiators a bit disappointed [sys] goodness [usr] but [sys] me [usr] annoying [sys] it is completely complete i've got an appointment booked for tomorrow the 10th of october between eight and one [usr] right ok lovely brilliant tomorrow at between eight and one brilliant is there any way that because my my husband's got to drop my son off there [sys] of [usr] won't be [sys] course [usr] anybody back at the property until about nine o'clock is there anything [sys] let's [usr] after [sys] see what i can do for you to help you with that completely let's just have a look for you now and see if i can i can add notes on it just to make sure the engineer doesn't miss anybody when it's [usr] brilliant [sys] coming out i won't keep you more than a moment [usr] that's [sys] you're [usr] alright don't worry [sys] lovely thank you [usr] thank [sys] how's [usr] you [sys] your sunday going at the moment all right [usr] well a bit stressed no it's ok it's ok it's not too bad what what about you are you working all day [sys] all day all day i start at seven i'm here till five not too bad not [usr] quite [sys] too bad [usr] a long [sys] at all [usr] day no [sys] it is quite a long day but it's quite nice to be back on course i've been training people the last few weeks it's quite nice to be back [usr] ohh [sys] on [usr] that's [sys] course [usr] nice well [sys] it [usr] that's [sys] is [usr] you [sys] nice [usr] been training [sys] and and i i i quite enjoy that it's quite it's nice to see where they're at and what what what knowledge they've got and you [usr] no [sys] know [usr] definitely [sys] just just get them up to speed as well really [usr] it's [sys] that's [usr] true [sys] all booked in indeed and would you me to add on the notes with your permission of course that your lovely partner will be there after 9 30 et cetera or something that [usr] if you put after nine that [sys] of [usr] help [sys] course [usr] it'll be back it'll be back by nine [sys] ok [usr] please [sys] again i can't [usr] thank you [sys] guarantee you no you're very welcome i'll do it straight away now for you bear just one moment just gonna pop on notes as well because i'm sure the engineers will be aware as well the kids are all back at school now aren't they [usr] this [sys] from [usr] it [sys] 900 a k school run that's superb just we're updated again it's not guaranteed but we will do our best to work around you [usr] it's brilliant [sys] and have the mobile ending in [pii] is that right [usr] that's correct yes [sys] perfect the 10th of october tomorrow eight till one that time will still stay but i have added notes and said if possible after nine o'clock we the school run [usr] is that the ninth [sys] that's [usr] i think [sys] all [usr] the ninth tomorrow isn't it the ninth is it [sys] then [usr] the ninth [sys] [pii] [usr] or [sys] tomorrow [pii] october tomorrow it's tomorrow [usr] that's good i don't know why i thought you said tuesday the 10th but no that's fine monday the ninth that's fine [sys] then that then that that that i'm sorry i'm just double check that again and now i said the n i will double check it just to make sure the the 10th was it [pii] you spoke to [usr] i think [sys] let [usr] it was a guy [sys] me have [usr] with an accent [sys] a look [usr] a guy with an accent yes [sys] let's have a look for you let me double check the appointment don't go and keep it one moment i'm glad [usr] that's [sys] you brought [usr] alright [sys] it up let me i'll just have a quick check and see ok let's have a quick look for you the 10th of october tuesday i do apologize it's tuesday [usr] that's alright that's fine tuesday's abs [sys] and [usr] i did think it was tuesday i thought monday but [sys] that's [usr] tuesday [sys] no [usr] tuesday's [sys] it's my fault [usr] good eight till one [sys] lovely superb see you on tuesday eight till one again i've added notes to see what time people at what time everyone's going to be free hopefully [usr] lovely brilliant thank you much thank you thank [sys] it's [usr] you [sys] been a pleasure have a great day take [usr] thank [sys] care [usr] you [sys] bye [usr] bye [sys] bye [usr] bye take [sys] now [usr] care [sys] bye [usr] bye bye [sys] bye bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] thank you [sys] we record calls for quality and training purposes good morning you through to talk to how can i help you [usr] hi my name's [pii] and i booked in with british gas last night and i was just wondering i wanted to double check that you guys have got it please [sys] what's the postcode thank you [usr] [pii] [sys] thank you the first line of the address [usr] er [pii] [sys] [pii] it's booked it's booked as an appointment main toilet blocked [pii] he's booked in for this morning an engineer will contact you on the number you've provided [pii] at the end [usr] that's perfect er no it's an it's an en suite and what it was it was i had a lot of poo but i've taken the poo out cos i don't think it's fair for someone to but it's still blocked [sys] it's ok all right i say you you are a british gas customer the engineer has been from [pii] has been dispatched a job that's a good sign i say he will contact you he's i'm just checking that he's not contacted you or any customer [usr] no [sys] room [usr] i've [sys] did [usr] not received [sys] he [usr] anything [sys] did he not they send you a text message you said [usr] no [sys] you [usr] not yet [sys] all right well it's saying 87 well anyway the the engineer has has been allocated the job he should call you soon i'll just put a message on as well that you phoned about the job ok [usr] it [sys] it [usr] was just to double check cos i spoke to a not very nice person on british gas when [sys] ohh [usr] you [sys] right [usr] think i don't know whether they've put it through or not [sys] ok i'm sorry about that [usr] no no don't [sys] but [usr] worry [sys] i can i can see the job i say it's the engineer has been allocated it he [usr] brilliant [sys] will contact you when he's on the way hopefully he gets there as soon as he can ok [usr] that's brilliant ok thanks much [sys] no [usr] thank [sys] problem [usr] you [sys] have a good day thank [usr] ok [sys] you cheers [usr] and no no [sys] thank [usr] to [sys] you [usr] knock on the door [sys] you want me to put that on then [usr] yes [sys] cos [usr] knock [sys] it [usr] on the door please [sys] ok no problem ok [usr] alright [sys] cheers [usr] thank [sys] thank [usr] you bye [sys] you cheers [usr] bye [sys] thank you bye [usr] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to dino my name's [pii] how can i help [usr] hi i called earlier and booked somebody to come out on thursday which was the late the next available appointment but i've managed to unblock the drain myself can i cancel [sys] all [usr] that [sys] right ok certainly can was it work to be done under british gas cover or was it just something you were gonna pay for [usr] just something i would have paid for [sys] just gonna make for me ok doke and what's your postcode [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and if i could just take your name and the first line of your address [usr] miss [pii] [pii] [sys] that's absolutely perfect me a moment i'm just gonna get this canceled out there we go no problem at all there we go that's all canceled for you thank you very much for letting us know [usr] lovely [sys] we can offer [usr] ok [sys] it to somebody [usr] then [sys] else but nice [usr] thanks [sys] to hear it sorted out thank [usr] perfect [sys] you cheers [usr] thanks a lot bye [sys] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello there good afternoon speaking how can i help [usr] hi i may have spoken to you earlier i was requesting my dino rod report for plumbing on saturday [sys] you you don't ring a bell but ok i [usr] could [sys] can help [usr] could you please email me the report from the plumber who attended on saturday [sys] ok what's your post code [usr] [pii] [pii] [sys] your name there [usr] [pii] [sys] right ok thank you could you just bear me a second be [usr] ok [sys] able to get you through to my colleague who will be able to download that file it won't be a second as [usr] ok [sys] i er get you and that way it won't be dino plume please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment good afternoon i know i'm in [usr] hi one of your plumbers came to my repair the leak on saturday would you be able to email me the report please [sys] yes of course if i can take your postcode please [usr] it's [pii] [sys] yes [usr] seven hotel hotels [sys] thank you and can you confirm the first line of your address please [usr] it's [pii] [sys] ok you'd a copy of the report from our visit on the ninth [usr] on the ninth of september [sys] ok [usr] yes [sys] would i be able to email that to you please [usr] yes please [sys] ok [usr] do you [sys] if [usr] have my email address [sys] i don't have that if i can take that now from you please [usr] it's [pii] [sys] ok [usr] [pii] [sys] [pii] [usr] [pii] [sys] yes [usr] [pii] [sys] [pii] ok thank you i will send a copy of that over to you shortly [usr] would you would you mind if i just hold on the line because this is the second call i've i've had to make and then i had to go [sys] ok it may take a few minutes though cos i need to [usr] that's [sys] just [usr] that's fine [sys] download the report i i'll just pop you on hold ok [usr] ok [sys] thank you [usr] thanks [sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology we're replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us hello hi sorry [usr] hi [sys] to keep waiting i've just sent that over to your email you should receive that shortly [usr] ok [sys] you might want to check in your junk or spam because sometimes the emails do occasionally go in there [usr] ok thank you thank you [sys] that's [usr] much [sys] ok [usr] for your help [sys] no problem [usr] today [sys] ok [usr] ok [sys] thank you bye [usr] bye [sys] bye | 2Chase Call
|
[sys] welcome to dino rod please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings high quality workmanship expert service and a skilled team on hand that's what you can expect here at dino rod plumbing and drains from fixing emergency leaks and bursts to excavation works for drainage repair including no dig technology we've got you covered just tell us how we can help when we connect good afternoon [pii] [usr] hello there i'm just phoning about a booking that i made through british gas i was given a slot between eight and one this morning but i've not heard anything [sys] what's your postcode please [usr] it's [pii] [pii] [pii] [pii] [sys] mr [pii] [usr] it is [sys] just let me just take a look for you it won't be a second [usr] all right thanks [sys] between eight and one right let me see if i can find out where he is for you sorry [usr] ok [sys] about that normally the engineers are running late they normally give you a call just to let i'll just i'll just see where he is i won't [usr] all [sys] be [usr] right [sys] a moment he's in pr one at the minute can can i just try and give him a ring to give you a call and let how long he's gonna be are you alright to hold on [usr] that's fine [sys] i won't be a second i'm [usr] that's [sys] just gonna [usr] fine [sys] put you on hold [usr] all [sys] all [usr] right [sys] right [usr] all [sys] thank [usr] right [sys] you thanks [usr] bye [sys] shorter days misty breath and cold noses we're right in the thralls of winter and it's times these we have to ask does your outside tap have an isolation then if not you could be at risk this season from trapped water freezing and bursting your pipes which is not what you want right before christmas is it turn to the team at dino to get you sorted and keep the cold out explore our capabilities in full at dino.com don't let a burst pipe burst your bubble see when life throws the unexpected your hello [usr] hi [sys] sorry about that i've just got the engineer on the other line at the moment he's gonna give you a ring in a minute he's just got stuck on a job this morning [usr] that's [sys] i do [usr] right [sys] apologize but [usr] ok [sys] he he's gonna give you a call all [usr] all [sys] right [usr] right thanks then [sys] thanks [usr] thanks [sys] mr [pii] [usr] bye [sys] thank [usr] bye [sys] you [usr] bye [sys] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners [usr] right [sys] with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well could i know my name's [pii] how [usr] hi i had a job a job done by yourselves about a month ago and i was never sent a copy of the original of the of the invoice for it i phoned up at the start of last week because i still hadn't received a copy and since then i've still not been issued a copy [sys] right ok give me a moment then let me see if i can send you through to the team because they should have all the details what's your post code [usr] eh [pii] [sys] ok one moment then let me pop you over to the local team they'll be they'll have all the paperwork in the office for it one moment i'll get you do you want me to give you the direct number as well or do you want me to just bobby you through [usr] if you just if you can just put this through [sys] hm [usr] please [sys] one minute let's get us let me get this across one minute whether you're blocked or your taps leaking trust dino edinburgh to fix the job hello you're through to [usr] hi [sys] they have already [usr] i had a job done by yourselves around a month ago and i phoned up at the start of last week i've been trying to chase up to get a copy of the invoice which [sys] the [usr] i've never i've never seen yet [sys] you you what you what i didn't catch [usr] i've never [sys] that absolutely [usr] been [sys] no [usr] sent a copy of the of the invoice [sys] right really what's the post code [usr] eh [pii] [sys] [pii] [usr] [pii] [sys] [pii] yep and can you confirm your name for me please [usr] i go my god [sys] see who was there ok mister [pii] right hold on just a few moments ok whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household issues really are we won't ever make you pay for a call out sound good get to know us better and book your service today at dino dot com when it comes to moving house you've got enough to think about without the worry of dodgy drains and plumbing problems don't take the risk ask about a free health care check from the friendly team here at dino edinburgh after all when it comes to a new home you deserve complete peace of mind and did we already mention it's free schedule yours in just a moment at dino edinburgh our dedicated plumbing team hi there thanks for holding right i can email you over a copy just now how much [usr] that would be great [sys] ok what's your what's your email address [usr] it's [pii] [pii] [sys] [pii] [pii] [usr] [pii] [sys] is it [pii] [usr] it's [pii] [sys] it's [pii] [usr] [pii] [pii] [sys] [pii] i think they did go to do it what's happened is it felt wrong [pii] [pii] i think that's what happened they spilled the [pii] wrong because they have to go and send that no i'm just and one second i'm just gonna wait for it just now ok you very often right i've just sent that over just now just if you want to have a wee look wait till it comes through hm [usr] that's it [sys] you got [usr] that's [sys] that now [usr] it come [sys] ok [usr] through [sys] i'm [usr] that [sys] really sorry about that as i say they tried they've sent it but they've just spelled them the ee instead the ee or vice versa ok [usr] no [sys] right [usr] i [sys] thank [usr] appreciate it [sys] you bye [usr] alright thank you bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming services press two or if you have an did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] good morning my name is [pii] for british gas [sys] mate you alright [usr] i'm good thank you but i just need to pass a job over to you guys please me [sys] no worries what's the post code on it please [usr] the postcode is [pii] [sys] yep [usr] [pii] it's number [sys] and [usr] [pii] [sys] the first line number nine customer's name [usr] i've got mister [pii] [sys] and is any medical conditions vulnerabilities [usr] ok [sys] on site anything relevant [usr] no no no nothing mate nothing at all [sys] no best contact number for him [usr] the number that i called today [pii] [pii] [pii] [sys] and what's the the job for [usr] it's for the emergen on the cylinder [sys] right ok you wanna then national all day tomorrow [usr] i will just go and check with you hang on one second [sys] no worries [usr] last one still i get a tomorrow it's an all day appointment would that be all right fantastic that's fine mate all day tomorrow [sys] we're [usr] is [sys] good [usr] fine [sys] with that tomorrow right i'll get it booked mate have a good day [usr] cheers buddy thank you mate [sys] you later no [usr] bye [sys] worries [usr] bye [sys] bye bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling [pii] speaking how can i help [usr] hi i had an engineer at my property on thursday through the british gas home care agreement i have done and then i've got a leak in my bathroom and the engineer at the time came out we spent an hour out but we couldn't sleep obviously he didn't do any work he did say to me look i'm i'm working all weekend if you if you do sort it out by all means give us another shout i've i've found his leak now in my bathroom i have provisionally booked a slot in for next saturday but i just don't know whether this engineer that i spoke to is around at all today i don't know [sys] it's tricky because the local offices where the engineers work from are closed on a sunday [usr] ohh right [sys] we never know who's working if i'm honest [usr] i just know he said he he's working all weekend and he said cos cos obviously i when he came out to [sys] hm [usr] he he he he didn't do anything we just looked at his hole we just didn't find it at all but [sys] a [usr] i've since taking towels off my shower i've i've got the sauce now this week i just as a just [sys] a [usr] a i don't know [sys] we could give the office a call tomorrow but you would have to give us a call back and we could find out [usr] i mean i don't know i mean i've got a i don't know i've got a reference number to my actual the visit that he came with i don't know if that's any help at all [sys] i mean i can certainly have a look at it what's the job number [usr] it's 34075 double seven [sys] and what name was that job booked [usr] it it'll [sys] under [usr] be gosling gosling [sys] and what's the first line of the address [usr] [pii] [sys] i mean i'm i'm looking at the job but it doesn't really tell me [usr] no cos [sys] what we're looking for unfortunately [usr] cos it didn't do anything but there was nothing they could have done i have rescheduled another visit [sys] it's a saturday [usr] 342 for me if it is what it is i mean obviously i'm conscious cos i said to the chap cos obviously we wish your gas you pay an excess of £60 i said i presume i don't pay that yet until we fix the leak i said no he said if you get billed for just tell them i haven't done anything in your property but then obviously [sys] he said it does say on the job that he's not done [usr] no [sys] anything [usr] no no no it it's not to me i i didn't know if there was a chance i could have got hold of him today you see but if that's not the i just have to wait till saturday off thursday [sys] i say if you want to find out you can i mean i could give you that that office's phone number if you want to give him a call tomorrow if you want [usr] but the the only thing is i'm at work you see that's why i've had to choose next saturday cos i'm not even [sys] right [usr] if i rang him and even he turned round and said the only option i could go is i i'll come out cos i'm at work till about four o'clock every day you see ii i took 30 off because he came thursday but i said i i can't not take i mean i'll have a number off you but as i said [sys] ok [usr] we'll just leave [sys] do you have a pen handy it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] i have tried that number cos i think that's the number i got the job through and that there's no answer the only [sys] that's right that's right that's the that's the number you get through on the job that's right [usr] then it just is that only available one to friday don't work sundays at all do they or saturday you've got that number [sys] they are available they're available on a saturday till about one o'clock but monday to friday it's eight till six they they're available [usr] ok i'll ring you and see what the options are perfect [sys] of course [usr] thank you [sys] no problem [usr] thank [sys] at all you're very [usr] you bye [sys] welcome [usr] bye bye [sys] ohh take care bye [usr] bye | 2Chase Call
|
[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold hello good morning speaking how can i help [usr] good morning this is mister mister [pii] in [pii] i have booked an engineer visit today now [sys] ok [usr] i have got an emergency a dog which i have to take to the vet and i wonder if you could tell me when the engineer would come whether it's morning or afternoon [sys] ok what's the post code please [usr] pardon it's n r [sys] what did you [usr] 18 0 q y [sys] ok [usr] can you take a hold please come [sys] all right if i can just take your name then the first line of the address please [usr] pardon it's at [pii] [sys] ok now and what's your name [usr] [pii] is [sys] ok [usr] the surname [sys] thank you miss [pii] now i have to apologize the long call the local diner road is not open i can't call them yet i'm afraid i don't know for 100% what time is coming today yes the engineer but i don't know the time i'm afraid yet the o opens in about er two hours sorry the local diner opens in about two hours [usr] ohh [sys] i don't think it'll be before that [usr] hm that's bad news because i i don't know i have to take my dog to the vet and er i don't [sys] they [usr] know when [sys] put [usr] pardon [sys] that call be that will be full time of arrival [usr] ok [sys] yes [usr] thank you very much for your service [sys] thank you [usr] right | 2Chase Call
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling dino [pii] speaking how can i help [usr] hi i just had a couple of questions because i've got i've got a block drain and i've got yorkshire water coming out tomorrow to have a look at it i think that yorkshire water will probably tell me that it's not their problem but because i'm not 100% sure i want to wait for them i but i just wanted to check a couple of things roughly what your call out times were and roughly how much you charge just that i can and get stuff stacked up for if i do need to call you tomorrow [sys] in terms of availability we never know until we're booking the job in we can never see what what what's available unless [usr] no [sys] we try [usr] that's [sys] and book something in i'm afraid [usr] that's [pii] no ii i get that i just wondered if it was nor is it normally same day or next [sys] not [usr] day or [sys] at the moment no it's this weather at the minute it's no it it's very difficult for us to do same day at the moment but in terms of cost i can't tell you that the prices start at £180 including the 80 [usr] ok [pii] i don't know if you're able to advise at all if i give you any more specifics or is that is that all we could do for now [sys] what in terms what what else is it you want to know sorry [usr] i just wondered if if it's helpful if i told you any more about what was happening or what the drains or anything that or if it's just that i need to see what you're ups sure to say and then book you in sorry i've not had [sys] right [usr] it blocked before i'm not really sure what i'm doing as you can probably tell [sys] what's the what's the problem that you're having then what is just a [usr] it's because it's it's we've got a drain that runs down the back of our row of houses and it runs downhill and i'm really in the middle and mine's backing up and the houses uphill from me are backing up but down the houses downhill for me are running [sys] bye [usr] freely it looks the blockage is under my neighbour's house because obviously their drain is going but mine isn't but it's the reason i called yorkshire water first is to it's a drain that runs down the back of the houses but for everyone but then i've got a neighbor that's been here for 30 years and he's i've never known yorkshire water to come out and do anything useful you'll need to get someone private to do [sys] it's [usr] it i'm [sys] tricky [usr] just a bit unsure [sys] it's [usr] what i'm [sys] tricky with us because [usr] doing now [sys] that sounds it's what we call a shared drain and as far as we're concerned they are the they are the responsibility of the local water authorities we can't touch them without their permission [usr] ok because if you because if you unblocked it it would just go further down do what i mean it would it's not you're getting something off my property you're just putting it on someone else's how would how would that work [sys] if [usr] then [sys] it [usr] if [sys] is a shared [usr] needed [sys] drain [usr] to [sys] if it's a shared drain [usr] you [sys] it's confirmed it's a shared drain and we won't touch it at all [usr] ok i need to get it confirmed [sys] exactly [usr] by yorkshire [sys] tell [usr] water [sys] them [usr] first [sys] you've spoken [usr] before [sys] to [pii] it sounds it's a shared drain it should be a responsibility to clear that because the thing you've got is with shared drains is it's finding the cause of the problem who's done it if that makes sense we do get called quite a lot about shared drains i'll give you an example you could be calling now when it could be someone four doors away who keeps putting nappies down the down the toilet and keep blocking it well that's our responsibility to go and tell that person that look you've got to stop doing this and it's not your responsibility either to keep paying for it do what i mean that's why we don't get involved in shared drains because they can cause quite a lot of issues which are nothing to do with us if that makes sense [usr] no that that does make sense i'm just a bit worried about it because the houses can flood when the drains are blocked but that makes sense well i'll get on to yorkshire water and then we'll let them take it forward because i mean that that that sounds exactly right because something is obviously blocked somewhere but it's not [sys] exactly [usr] it's nothing that i've put down a drain and then someone has somewhere [sys] of course it could [usr] it it's probably [sys] of [usr] it [sys] course [usr] could just [sys] it could [usr] be leaves and silt and stuff given the weather but there's but they would yorkshire water would come out [sys] and [usr] effectively [sys] if they do [usr] diagnose [sys] find [usr] it and [sys] that it's [usr] just go from [sys] say [usr] there [sys] i don't know someone four doors away putting nappies down the toilet then they will go to that person then and they can legally do that they can give them penalty notices and things that which we can't do being a private company that's where it gets you also get a situation where someone will call us out and there is a shared drain and that we'll unblock it and then they'll say right you need to go to number four and get the money well hang on a minute you booked us not number four do what i mean no [usr] no [sys] of [usr] i [sys] course [usr] i'm less [sys] i understand [usr] bothered about stuff that i'm more bothered about it just being cleared to be honest [sys] but the [usr] but [sys] ups the upside [usr] i'll [sys] the upside is if yorkshire water will do [usr] i'll [sys] it it [usr] i'll [sys] will [usr] get [sys] be free [usr] on [sys] of charge [usr] ok well [sys] 100% [usr] it sounds in any case i need to get them to confirm what they're dealing with before [sys] all [usr] before [sys] right [usr] i come back to you anyway [sys] good [usr] ok [sys] luck [usr] ok [sys] that's ok [usr] grand i'll do that [sys] you take care [usr] all right [sys] bye [usr] no that's really helpful thank you [sys] bye [usr] all right cheers thanks bye bye | 2Chase Call
|
[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment good afternoon plumbing [usr] hello is that [sys] i [usr] road hi how are you sorry to disturb you two months ago you've you've done a job in here my post code is [pii] [pii] [sys] right ok [usr] and i i was waiting for a i paid it's been paid £900 [sys] and i [usr] 900 pound something i just need a copy of the invoice i never got [sys] sorry did you say your postcode was [pii] [usr] ss as [pii] [sys] right ok ok [usr] [pii] [sys] ok no worries i think you have called through to the wrong branch bear with me was it dino plumbing or dino rods you had out [usr] i don't know i think i called down the road and they said it was a to unblock pipes [sys] ok er i'm doctor pipes ok let me let me transfer you through to them ok [usr] thank you very [sys] no [usr] much [sys] worries thank you [usr] thank you [sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bath installations dino rod please press one for a new job or two for an existing job or inquiry welcome to dina rod drain services please press option one if you have a blocked drain or would to discuss an engineer's visit option two for quotations option three for cctv inspections and repairs option four for our accounts departments or option five for anything else thank you your call is being transferred please hold hello how can i help [usr] yes hi yes sorry to disturb you i've had some drain unblocked from you guys maybe in may june and and i paid you but they said you're gonna send me an invoice by [sys] you you [usr] email [sys] you just [usr] i never [sys] you was [usr] got [sys] requesting [usr] it [sys] the invoice sorry what's your postcode what's your postcode sorry [pii] [usr] are you there [sys] what's what's the post code [usr] yes i'm just i just wondered if you can send me [sys] thank [usr] it's [sys] you one [usr] [pii] [sys] second no i said thank you [usr] uniform [sys] no i said [usr] golf [sys] thank you sorry sorry i said thank you [usr] i just [sys] sir i said [usr] told [sys] thank [usr] you [sys] you i had you don't worry [usr] [pii] [sys] no worries twice [usr] sorry [sys] ok [usr] dear [sys] i see here that [pii] attended in may let [usr] ok [sys] me just see if we've got it here one second [usr] never [sys] out [usr] ok thank [sys] if you want [usr] you very much [sys] don't worry i've got the invoice here i'm just downloading it first [usr] it [sys] at the moment [usr] was £900 something [sys] that what [usr] ohh thank you [sys] would you mind and what's your email address hello what's your email sir [usr] ok the i i i'm gonna spell it for you [sys] delayed [usr] yes i i think [sys] no worries [usr] i think there's a there's a bad line i think you can you hear me late or something [sys] sorry i can hear you what's the email [usr] hello [sys] i can hear you dutchyar ms [usr] can you hear me now ok [sys] ok [usr] no no no no no no no no wait wait wait wait i'm gonna spell it for you the [sys] ok [usr] [pii] dutchy arms [pii] uniform [sys] and then arms [usr] charlie [pii] [pii] [sys] no [usr] papa papa [pii] [sys] ok [usr] [pii] [sys] hey that's all been sent over to you now me one second [usr] thank you very [sys] alright no [usr] much [sys] worries one sec one second i'm just trying to see here the [pii] [usr] thank you [sys] it just my message couldn't be delivered cos cos the line is bad just one moment [pii] [usr] [pii] [sys] one moment one moment bear with me sir does your mobile number end in [pii] does your mobile number end in [pii] [usr] hm [sys] ok what i'm gonna do i'm gonna text you my email now because the line is bad [usr] yes [sys] and then just send me a send me any message and i'll send over the quote right back to you ok [usr] yes [sys] ok i'm texting my email you'll receive that in the next two minutes ok alright no worries take care [usr] thank you very much thank you bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately five minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too good afternoon you're through to [pii] british gas i'm today how can i help [usr] hi i wonder if you can i had an appointment with british gas last week i'm after the engineer's report really to see what was found at the property and what was done [sys] ok can i take your postcode please [usr] well you can indeed it is sorry just one moment just on my account [pii] [sys] [pii] and the house number [usr] it's [pii] [sys] [pii] ok can i take the name on the account please [usr] i believe it would be my boss which is miss mo to look at [sys] ok thank you let me see if i got him here [usr] i had all the appointment confirmation text messages from dino [sys] ok all the work has been completed you're just looking for the report are you [usr] hm yes [sys] ok [usr] i have the reference number as well if that would help [sys] it's ok it's just loading up a second two [usr] well thank you i did have a look on that cos i work for a a property company we have quite a few properties but i've been on the portal this morning and i couldn't find any report or from the visit last week [sys] ok right can i get that reference number then i may need to give you a back i need to set up ok [usr] that's fine the reference i got on the text messages from [pii] is dy [sys] ty [usr] dash wo dash 33 87 [sys] 87 [usr] 666 [sys] ok let me see if i can find that cos i can't find it either [usr] would it be worth phoning diner direct [sys] i can do that possibly but i just need to find the right local office to come out to you for me to do that and because i can't find any details of the job on here it's gonna be a problem ok is it possible for me to give you a call back at all [usr] no that's [sys] can [usr] fine [sys] i take your the best contact number for you then [usr] of course that's [pii] [pii] [pii] [sys] that's lovely [usr] 15 [sys] 15 and your name please [usr] my name is [pii] [sys] ok thank you [pii] i'll give you a call back i'll find out what's going on with the report i'll contact the local office as well when i get the details and i'll give you a call back ok all right [usr] brilliant [sys] no [usr] that's [sys] problem [usr] great thank you [sys] thank you bye bye now bye [usr] thank you bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name's [pii] how can i help you today [usr] it's just to cancel an appointment [sys] no problem could i have your postcode [usr] i think [sys] please [usr] i spoke to you yesterday [pii] [sys] [pii] and the first line of your address and your name please [usr] [pii] [pii] [pii] [sys] it was that [pii] [usr] [pii] it's [pii] [sys] [pii] [usr] [pii] [sys] thank you i've got that here ok british gas home care custo customer unfortunately i can't cancel that booking [usr] all right i need [sys] what [usr] to go [sys] i [usr] through [sys] will need [usr] them again [sys] to [usr] it's just [sys] i'm [usr] they they fixed it the guy came [sys] it's [usr] yesterday [sys] already been [usr] and fixed [sys] closed [usr] it [sys] it's been closed [usr] right that's how see when i i think i spoke to you yesterday and i rebooked it to wednesday [sys] we booked it for wednesday [usr] and the guy came yesterday [sys] for [usr] and [sys] british [usr] told him i [sys] class [usr] had the care and he says i've been here before and he fixed it was five minutes fixing it tax it [sys] it looks he's closed that down it's already been [usr] it's [sys] canceled [usr] just i wanted [sys] for [usr] to cancel [sys] you [usr] it somebody else could get the appointment right that's great [sys] no problem [usr] thanks very much have a nice [sys] thank [usr] day [sys] you thank you for your call you too take [usr] bye [sys] care now [usr] bye bye [sys] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advir we record calls for quality and training purposes [usr] i'm stuck in my throat [sys] hello you've reached [pii] how can i help [usr] hello there my name's [pii] i'm just following up on a we had a visit by [pii] but we need a another engineer to come with a with a different machine and i've been waiting to hear when that's going to be i'm just following that up [sys] ok can i take your postcode please [usr] it's [pii] [pii] sorry [pii] [pii] [sys] let's have a look have you got the number for the local office [usr] no i don't [sys] people who come out right that's probably best to [usr] ok [sys] have that obviously because they know their availability [usr] ok would you be able to give that to me [sys] of course can they they they won't be able to come this weekend unfortunately [usr] no but i just need [sys] [pii] [usr] to have [sys] to come [usr] something [sys] out of the [usr] in place because it's been i've [sys] no [usr] been [sys] that's [usr] waiting [sys] absolutely [usr] for [sys] fine [usr] ages [sys] do you want this number it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] that doesn't seem a local code to me what what what what's what's that office [sys] it is called goins i'll tell you whereabouts they are i'm not too sure of your area to be honest with you [usr] ok [sys] it's looking [pii] [usr] [pii] [sys] that means they can see you [usr] ok i thought it might be an edinburgh number but it's it's obviously not anyway that that's what's come up for [sys] right [usr] area [sys] that is your area [usr] ok thanks for your help [sys] no problem at all [usr] thank you bye [sys] bye bye take care bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry we record calls for quality and training purposes thank you for contacting [usr] bye [sys] thank you for contacting british gas home you're through to how can i be today [usr] yes we have an appointment to for for the on board going inside my home [sys] i [usr] but the time is passed that's why we have waiting for the game to come but no one can [sys] perfect ok do you have a home care number to provide me please [usr] is that starting with [pii] [sys] it starts with 91 [usr] no we don't we [sys] the [usr] just [sys] policy [usr] have to [sys] number [usr] no we don't [sys] can you provide me with me try locating [usr] but [sys] an account [usr] we only have [sys] for [usr] the booking [sys] you [usr] reference hello hello [sys] hi i'm still here just bear with me [usr] ok [sys] no ok can you provide me with your postcode please [usr] the postcode is [pii] [sys] and the door number [usr] at [pii] [pii] [sys] ok the postcode is [pii] [usr] yes [sys] is that good god [usr] [pii] [sys] i know is it [pii] bn [usr] [pii] [sys] it's [pii] [pii] and [pii] [usr] yes [sys] ok can you provide me with your first line of address please [usr] but [pii] [sys] ok motor i'm not able to locate any home care for this address [usr] what do you mean [sys] meaning i'm in order for me to book something for you i need an an account but i'm not able to locate an account for you [usr] we have no account i just did the online booking and then there's no account request [sys] ok when you do it online temporary a temporary home care home policy is given was that given to you hello [usr] i don't really [sys] bye [usr] understand what you mean [sys] ok did you make any payments we [usr] no [sys] made the appointment [usr] we have the appointment [sys] ok can you give me the reference number please [usr] the appointment is dy wo b 48 b 917 [sys] 348 [usr] 3483917 [sys] 3483917 [usr] yes that [sys] 187 [usr] right know [sys] ok [usr] bye [sys] i'm not able to get a in this booking for you i it seems that the booking might not has gone through but i i'm still able to assist you i just need to ask a few questions the booking you made was it a once off service [usr] i bought a green [sys] to unblock a train which [usr] yes [sys] is a once off it means you don't have home care but you booked a once off service my [usr] i just did it online to for the game on board service what we don't talk [sys] bye ok you booked something online but you don't have any home key which means when you booked it it was a once off service and my [usr] yes [sys] but i'm not able to locate your appointment which means the appointment did not go through [usr] ok no worry we find another company to help thank you | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] hi can i give you a reference number [sys] you can dywo [usr] three double four 8034 [sys] ok your first line of the address and the postcode please [usr] [pii] [sys] and just the name that the jobs booked under [usr] it would be under [sys] thank you and how can i help [usr] i just wanna make sure it's coming today or [sys] definitely [usr] something [sys] engineer called and he'll give you a ring when he's on the way for half [usr] brilliant [sys] an hour before [usr] brilliant ok that's probably all i needed to know [sys] no problem all right see you soon [usr] bye [sys] take care now [usr] bye [sys] bye now bye bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here [usr] hi i had an appointment this morning but i've now been called into the office nobody will be here to let them in i was wondering if i could cancel it the local [sys] yes [usr] offices [sys] i am [usr] open until eight and that's when they're gonna be coming from [sys] no that's ok could i take the post code for the property [usr] it's [pii] i did say at the time it would be tentative and she said she penciled it in but i just wanted to i didn't confirm either way then [sys] no that's ok and what's the first line of the address [usr] [pii] [sys] ok and just confirm for me the contact telephone number the job was booked with [usr] [pii] [sys] ok that's fine i can get that closed down for you that's not a problem at all [usr] lovely [sys] and then we can get that sorted another time if you wish to go ahead ok [usr] i'll know i'll know my schedule this week then i can call and book an appointment when i when i'll be in [sys] no that's not a problem at all ok thank [usr] lovely [sys] you much for letting [usr] thanks [sys] us know and [usr] much [sys] have a wonderful day [usr] thanks and you [sys] bye [usr] bye [sys] now | 2Chase Call
|
[usr] know [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the corner from the home care team i'll be a for the day [usr] college ok [sys] hi [usr] hello i've got a reference number i wonder if you could [sys] you [usr] tell [sys] have [usr] me [sys] an appointment [usr] if you've got [sys] today [usr] a time on what the engineer [sys] ok [usr] might be here if i give you the [sys] i'm [usr] number [sys] gonna [usr] please [sys] need to have the postcode first [usr] yes [sys] the first line of the address [usr] [pii] [sys] bear with me let me load up the account [pii] [usr] [pii] ok [sys] alright can i have the name on the account thank you lastly your date of birth thank you just bear with me let me have a look on the appointment what is the appointment for [usr] 24 1 57 [sys] ok right just [usr] to get [sys] that's [usr] a tap changed [sys] ok let [usr] in [sys] me [usr] the [sys] check [usr] kitchen [sys] it [usr] and saved [sys] appointment [usr] up i've got the reference number [sys] it's an all day slot it's between eight and six anytime from eight until six there is no specific time to it's an all day [usr] i didn't say that when i booked it i [sys] no thank [usr] after [sys] you [usr] 10 o'clock [sys] bye [usr] i didn't say it was all day ok thank you aye | 2Chase Call
|
[sys] thank you for calling please note free [pii] i can help [usr] good morning my name's [pii] last friday you sent a plumber round to our place on an emergency call out under our contract with british gas and [sys] yep [usr] his name is [pii] and he wasn't able to replace the the shower unit but he said he would get back to us with whether or not you were able to find the necessary replacement shower unit and and come and fit it for us and how much it would be but we haven't heard anything i'm just following up on it [sys] your postcode please [usr] [pii] [sys] right alright just give me a second alright and the hints and tips visit dino dot com if you're making improvements with a new kitchen or bathroom suite make sure you get it professionally fitted by the experts whether it's a set of taps or a new shower that needs installing call on dino plumbing let us know how we can help when you're connected dyno plumbing offers free plumbing inspections on request to ensure our customers get the best advice from the professionals before any work is carried out and with our genuine 24 7 365 days a year service we're here to help and provide the best advice whenever you need it learn more at dino dot com if you have a dishwasher or american refrigerator that needs installing dino plumbing will ensure your new edition is fitted connected and fully operational in no time discuss your needs with us when we take your course we'll be happy [usr] hello [sys] sorry but i just got off the phone with the engineer that handed your properties he's gonna he's gonna get he's gonna send me all the details in less than an hour now i think it's just it's just about him preparing a quote really then we [usr] yes [sys] can just go [usr] that [sys] and collect [usr] was it that's what we were looking for a quote yes [sys] it's a quote really it's it's it's just gonna also tidy it up and then obviously we get sent it to you if that's [usr] ok [sys] all right what [usr] that's [sys] what what's [usr] lovely [sys] what's your what's your email by the way if i can [usr] [pii] [sys] when you send [pii] cm sorry sorry [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] ok was that let me just get that right was that crome right [usr] c [pii] [sys] [pii] [pii] [usr] that's it [sys] no it's perfect that's fine thank you [usr] ok thank you very much cheers then [sys] right | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone british gas you are through to to the one of the silver no k team how can i help [usr] my name is mr [pii] i got a a aaa visit from dino rod on friday through my british gas at home service thing well the thing is i just want to check the ii i if i can i give you the reference number would that would you be able to find out from that [sys] can i first have your home care number please [usr] well i'm trying to i am trying to get on to british gas and that is proving virtually impossible at the moment it just will not load my account i'm having problems but i have got i've already contacted them and booked an engineer from [pii] and i have got a number [sys] bye [usr] that they've sent me [pii] have sent me a number [sys] ok no worries but in in in order for me to be able to see that i need to open up your profile first with your home care number or i can also use your postcode [usr] all right try try the postcode because it's just [sys] ok [usr] not loading for some unknown reason i i'm looking at british my account now and it says what are you looking for today and i'm looking to get onto it that's what i'm looking for and it won't it won't load it's [sys] sorry [usr] just going [sys] for [usr] right i'm [sys] that [usr] go i'm good at the moment with this and i have no explanation for it anyway right postcode is [pii] that's [pii] [pii] [sys] and [usr] s [sys] thank you can i also have your whole your house number please [usr] 67 67 [sys] 67 thank you and your name please [usr] mr [pii] as in the color green [sys] ok lastly can i just have the first line of your home address please [usr] [pii] [sys] [pii] thank you very much how can i assist you today mister [pii] [usr] well the the part that i want the the the the flush unit ne will need to be replaced completely it is beyond repair now will the engineer on friday have a new flush mechanism in his van or will he turn up and say yes mr [pii] your flush mechanism is no longer working i'm sorry but i can't help you need a plumber i want to know can can dino rod fix my toilet because it won't flush that's what i want to know [sys] ok was the engineer out to your property before to say [usr] no [sys] that the flush mechanism needs [usr] no [sys] replacing [usr] no i i know that it's not working because my toilet will not flush no matter how often you pull the chain or move the handle it's broken it's finished [sys] ok [usr] to put done it's it's about 10 years old anyway it's amazing it's lasted that long it's plastic they don't last forever [sys] right now [usr] it is beyond repair [sys] it [usr] it's [sys] ok [usr] beyond [sys] ok [usr] repair [sys] in it works this in order for an engineer to bring a part with he needs to come out [usr] right [sys] book an appointment he will come out and check whatever is wrong he will see ok this flushing mechanism needs to be replaced [usr] yes [sys] if he has it sometimes they do sometimes don't have it in the van ok if he has it he has it in the van with him he will take it and replace it for you but if you don't have he will need to go back and get the flushing mechanism [usr] would would [sys] i see [usr] advise me to purchase one myself from the local b and q just an idea is that a good idea or not [sys] i would i would advise for you to wait till the engineer comes and see do you have another toilet you can use besides the toilet [usr] no no one toilet no fine we're using [sys] on my side [usr] what [sys] what i'm saying is i would advise for you to wait on the engineer to see [usr] ok [sys] that if he has because remember parts are also included in the in the in the in your cover [usr] right [sys] if he has it for you to just buy it but you are paying for it remember [usr] right [sys] meaning that it will be replace he does have a repla he will be he should replace it right [usr] yes right [sys] but i'm not 100% sure i don't want to say yes he will have a genius van with [usr] well [sys] you see [usr] i well [sys] hey [usr] i i have [sys] [pii] [usr] i mean on my my reference i did say that when to british gas [sys] hm [usr] i i've got my account details here but no number i'm looking at my british gas account and no it just tells me who i am and that's as far as i can get i obviously thank god i i did say to british gas on their home service the flushing mechanism is has finished it's gone it's broken it will not it's irreparable thing that's when they booked you guys to come out it the the the engine [sys] ok [usr] just saying the plumber should already know that it needs replacing [sys] ok [usr] at least hope hopefully [sys] now i see all right [usr] i just [sys] ok [usr] i'll i'll take your advice though and i will wait yes [sys] all right you said you did book your this appointment yourself did you book it online [usr] i booked it online with british gas and [sys] ok [usr] then i got a text message from dino rod with a works number [sys] ok if you say you did leave some notes because that's what i was also going to advise i can also leave a note if you say you already have left some notes to say that what the problem is it's a flushing mechanism then [usr] i think it [sys] they should bring it they they might have it with [usr] might [sys] him [usr] have one all [sys] yes [usr] right [sys] you might have one if that's what you said on the appointment that it is [usr] well [sys] a flushing [usr] i did say [sys] mechanism [usr] it it's i said it's not working and it it's it's not it's not working it's i can't you [sys] ok [usr] know i don't think it can be can't get into it because it's plastic it's molded plastic you you can't get in inside it it's it is beyond repair i hopefully he will know that but i just wanted to check anyway well well let's see what friday brings then i won't [sys] yes [usr] do [sys] mr [usr] i won't [sys] [pii] [usr] buy one [sys] i would advise that [usr] yes [sys] i [usr] yes [sys] would advise [usr] all right [sys] us i don't buy one yet let's wait on him hear what he say then we take [usr] ok [sys] it from there [usr] then all [sys] all [usr] right [sys] right mr [pii] [usr] ok [sys] thank [usr] thanks very much [sys] you [usr] then bye then bye [sys] it's a pleasure bye | 2Chase Call
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes free to dino i'm speaking to [pii] how [usr] good [sys] can [usr] morning [sys] i help [usr] i called yesterday i've got a job number would you me to give you that one too what we're talking about [sys] go for it dywo [usr] yep [pii] [sys] 05460 [usr] fixed what it is it was [sys] typing [usr] it was the second call somebody's already been to to unblock a tile but it it hasn't been unblocked properly they were coming out again yesterday and somebody was supposed to ring me obviously i rung up at quarter past 10 yesterday morning nobody nobody been in touch all day i'm just wondering what the craic is with it it's sunday is it still online to come or is it [sys] let's have a look this is booked for the 19th of jan [usr] no no he was he put it down it was a block toilet he put it down as a a an emergency goal [sys] let me have a look at other jobs [usr] cos i did have somebody out on i got another job and something that tell me that [sys] let me just have a look i can i can find it before i see what's the first line of [usr] [pii] [sys] the address right maybe it was my ears then what's that job [usr] 56 [sys] number dywo [usr] dywox 374 0546 [sys] 3740546 [usr] that's it [sys] there you are right ok [usr] my probably my accent sound bars and all sorts of things [sys] ok let's have a look at it recap let's have a quick look at it yesterday did someone attend [usr] no [sys] yesterday [usr] no i've not had any i had any word at all as i say i called myself yesterday morning on this one got the job number and what have you and he he put it through as a an emergency one because it was a a completely bought toilet i've only got one proper toilet at the property but says [sys] r right [usr] was coming yesterday he said the engineer will ring before he gets here but i've not heard anything on the saying look i went to bed last night [sys] no r right ok your best bet then to be honest with you because i only know what to be honest with you is if i give you the have you got the number for the local office the [pii] number will [usr] i think [sys] that text [usr] that was sent [sys] it [usr] on the on the on the thing try that one [sys] that's [usr] right [sys] the one that's the office that will be coming out anyway and they should have come out yesterday anyway they're not open right now they'll be open [usr] right [sys] at [usr] ok [sys] eight if you give them a ring at eight you'll be able to speak to them directly and they'll be able to see where [usr] brilliant [sys] they're up to [usr] thanks for that [sys] all right no [usr] i [sys] problem [usr] i [sys] take [usr] go [sys] care have a good day [usr] now for [sys] thank you bye bye | 2Chase Call
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the [usr] go [sys] right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dinos leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] ok [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done hello you're speaking to [pii] at dino on demand how may i help [usr] hello yes i spoke with mr [pii] previously might he be available at all [sys] i have no [usr] or [sys] idea [usr] or or [sys] is he a british gas does he work for british gas i supposed [usr] yes [sys] to know [usr] yes it was on this line perhaps you could help me please anyway i had a new boiler installed by british gas and i one of the things that i specified was that when my old boiler had gone wrong that i didn't have proper running hot water anyway they've been out again and i've now been told that it is the salamander pump that is gone and that that fell out with the works i've had done albeit one of the things i specified was i expected to have one in proper run in hot water but what it turns out is the pump that i've got that is a pump not just for the showers but for all of my hot water taps and cold apart from the main kitchen one they've said i need a new pump which i've got to sort out i'm obviously a bit disappointed but it is what it is is that the type of work they've said to me it's i've got the details here they've just left i've got the details of the pump they've said it's a 10 minute job is that i'd spoken with yourselves first of all because and mr [pii] said to me he wanted british gas to come back out and check everything first of all just in case it was to do with something on that side but as i say they've now said it needs i need a new pump is [sys] right [usr] that something you can provide and do [sys] probably the best thing for me to do is get you through to the plumbing office on this the thing you will have to pay for this i take it [usr] well i know i'm disappointed because i've just checked all of my emails i mean the gentleman they did and it it wasn't picked up i mean i to them and the salesman and when the guys were here one of the things i wanted i was paying a lot of money i needed to ensure that i had proper running hot water which and i'd still not got i feel that that on my email 66 i was very specific about that but now they're saying that the pump full a it they call it a less stick appliance or something it falls out with the work i had done [sys] right [usr] albeit i specified i wanted proper run in hot water but it turns out this pump doesn't just do the showers it enhances the pressure for the whole house which nobody had realized that two of their guys had been out today and traced it to to the pump what they did they swapped the they swapped the the the pumps over and it's proven that one of the pumps within it has broken [sys] right ok can i take your postcode [usr] yes certainly it's a b 438 tr i mean i could argue it with them and say well look my my emails and conversations were all very very clear that i [sys] but even [usr] i was [sys] if they were it it [usr] it [sys] doesn't [usr] that [sys] make any odds if the pump's faulty and it's not covered by the warranty then it wouldn't be covered regardless [usr] no [sys] of you're saying that it's important to have hot water i've got a phone here for the local office they'd be able to guide [usr] with [sys] you [usr] all [sys] on [usr] due [sys] the [usr] respect [sys] cost [usr] sir you've not seen my contract and what the conversation anyway [sys] no but if they've told you [usr] sorry [sys] the pump's [usr] what [sys] not [usr] did [sys] covered [usr] you say [sys] if they've told you the pump is not covered by by the british gas cover then it would be a material that the pump failed it's just unfortunate it's failed when it has really i mean all i could advise is you can complain to british gas by all means but the number for the local office they'd be able to advise you on fitting of a new pump their phone number if you've got [usr] right [sys] a pen there [usr] yes i have [sys] it's [usr] thank [sys] [pii] [usr] you [pii] [sys] [pii] [usr] [pii] [sys] [pii] that's [usr] [pii] [sys] that's the local [usr] ok [sys] office to yourself give them a call as regards to the pump and as i say if you want to take it up further with british gas well by all means [usr] right can i just check that phone number please it's [pii] [sys] it is [usr] right and you say that's a local [sys] well [usr] number [sys] well it's [pii] [usr] is it [sys] office [usr] to me [sys] but they cover that area [usr] all right ok that's fine thank you very much [sys] you're [usr] thank [sys] welcome [usr] you for your help [sys] you're [usr] thank [sys] welcome [usr] you [sys] thanks [usr] bye [sys] bye [usr] bye bye bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hey how can i [usr] hello [sys] are you ok [usr] ok i was meant to have come and visit me today and it was from eight till one and it's almost two o'clock i i've not heard from them i called one of your colleagues who called me around 11 i and she said you in the next half an hour they should call you and it's i've not received any call or nothing just wondering are they coming in today or not coming because it's wasted my whole morning you know waiting for them [sys] can i take your post code [usr] it's [pii] [pii] [sys] that was [pii] ok have you had an appointment with us previously [usr] no it was meant to be for today between eight and one [sys] i i'm aware of that but did you have a have you ever had an appointment with us before [usr] for something else [sys] right [usr] for a different plumbing reason for plumbing reason [sys] ok no worries if you bear with me two moments [usr] no worries [sys] just loading up the system now right ok sorry that was [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] thank you right ok and your first and last name [usr] it's [pii] [sys] thank you right ok it looks you were booked in for today eight till one what i'll do if you stay on hold i'm just gonna call the local office and have a see where the engineer is for you i won't be a moment [usr] ok all right that's fine [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online are you ok right ok i'll call the local office and the colleague there said he he doesn't have a clue what what time the engineer is going to arrive and he can't contact him if you bear with me two more moments stay on hold i'm gonna try and get in contact with the engineer myself if that's all right [usr] i think [sys] no [usr] that'll [sys] worries [usr] really [sys] i'll [usr] help [sys] be one moment [usr] yes thank you no worries [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today are you ok i just spoke directly with the engineer then he said he is pretty busy at the moment he's gonna get in contact with yourself but he should be around the next hour and a half or [usr] ok [sys] he's [usr] all [sys] all right [usr] right ok ok but just as a feedback it's really it would be a good idea to inform the customers because it's all morning we've been waiting from 8 to 1 and then on top of that further waiting a courtesy [sys] no ii [usr] call would really [sys] i [usr] help because he just missed the whole day of er and [sys] i [usr] i've [sys] understand [usr] taken the day off [sys] no i [usr] work [sys] i'm [usr] because [sys] with [usr] these [sys] you [usr] guys [sys] on that [usr] coming [sys] they should have informed you and they should have mentioned it a bit better to see yourself i i did speak with a local office and asked why it was booked in for that time if [usr] hm [sys] you can't make it i i did speak to him and obviously try to find out what is going on [usr] and the lady at the local office she called in the morning i don't know who who it was i think it was 11 15 or when she called me and was not the court of [sys] i mean [usr] the lot [sys] they [usr] i would [sys] didn't [usr] tell [sys] find [usr] you [sys] it when i spoke [usr] for sure [sys] to them and [usr] you [sys] i i'm [usr] know very [sys] not i'm not [usr] very [sys] very impressed by that [usr] didn't seem to care anyways thank [sys] no [usr] you [sys] worries [usr] thank you for you [sys] bye [usr] for [sys] bye [usr] informing me thank you bye bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively [usr] hey [sys] please [usr] man [sys] hold [usr] yesterday [sys] and your call [usr] is [sys] will be transferred [usr] that [sys] to a customer service advisor [usr] where you stay [sys] we record calls for quality and training purposes good afternoon thank you for calling i know [pii] speaking how can i help [usr] hiya mate i was just wondering if someone could come out and just check my dreams and put a camera down to make sure there's no issues [sys] cctv surveys do need to be booked directly with our local office because it's the equipment that needs booking you see not the person [usr] is that all what's the [sys] and we [usr] office number [sys] where are you in the country [usr] no chapel in [pii] [sys] [pii] what's your postcode [usr] cw 10 [pii] [sys] let me see who that is bear with me do you have a pen handy [usr] pen have you have you got to put this number in go on [sys] 0161 [usr] 0161 [sys] 429 [usr] 439 [sys] seven double 07 [usr] seven double 07 all right thank you [sys] all right [usr] alright [sys] you were very [usr] cheers [sys] very welcome [usr] bye [sys] take care bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to my name is [pii] how can i help [usr] hi i called you yesterday afternoon to request a commercial visit yesterday evening and i was told that it would be today we decided not to go ahead with today but then you sent an engineer out this morning when our builders were not there i don't think they canceled the call out but then my husband spoke to the engineer and he because we had to call a different company out yesterday but then said that they would come the engineer said he would come back this afternoon at four o'clock and hasn't can i give you my postcode [sys] please [usr] it's [pii] [sys] can you confirm the name for me please [usr] it's [pii] [sys] and the that's great thank you sorry i'm just having a look he had the the booking was for to they come out today and they said they were coming [usr] they [sys] back [usr] came [sys] again [usr] today my husband obviously wasn't there because as far as we were concerned that we had asked them not to we needed somebody last night we had to get another company to come out last night it's a very complicated job my husband explained it to your engineer it was somebody called [pii] and he told him sorry just one moment you ma [sys] ok [usr] sorry my dog's just got hold [sys] no [usr] of control [sys] no don't worry don't worry [usr] it was somebody called [pii] and er he my husband spoke to him and said and he said that he would come back with some special equipment today at four o'clock my husband canceled all his meetings that he had and he went to the shop at four o'clock and nobody's turned up i called the local office and the lady wasn't very helpful at all said we don't have anybody to send you i said well that's not why i'm calling because your engineer arranged it with us and said he would be back at four with this equipment i don't really know what's going on but we're not having much luck with your company [sys] we it does say hey i can see that the the note here from the lady that you spoke to last in the local office [usr] -huh [sys] and she said that she advised that they couldn't get anybody out at four it looks nobody's gonna be able to come out i think from what i can see here [usr] but why you told by the engineer [pii] that he was gonna come back at four then you [sys] i'm not too sure i i mean i can try and call him just bear with me a second if you can just hold the line it won't be a minute [usr] sure [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems hello [usr] hi [sys] hi he's not answering it could be that he's he he may be busy on well i don't know if he's still even working at this time still but i i don't really know what to say the local office are closed now but when the local office close you redirect through to us where does the call center who put the jobs in and then when they close at six you come through to us i don't really know what to suggest because it does say down here that they wouldn't be able to get anybody out after four o'clock that means nobody will be able to come out tonight this local office aren't taking on any more bookings for today anyway and it does say on here that the earliest would have been tomorrow for you it may be a case of having to ring the local office back tomorrow to get it rebooked in [usr] can't you book it in for tomorrow morning [sys] let me see what's at the front of the shop i mean i mean i i suppose i could book it in for tomorrow it blocked on the toilet i mean i can't guarantee it'll be in the morning but i can rebook it in for you would you saying it's a complicated job when he come and look at it did he say it needed any parts ordering or anything that or is it [usr] it's a very complex job and a lot of work was done last night but rather than get the other company and i this guy [pii] spoke to my husband and obviously my husband told him what had been done yesterday and then he said he would come back come back at home cos he knows what's already been done [sys] right [usr] he said he would come back with other equipment to finish the job off [sys] right i definitely do think that booking just direct via the local office tomorrow then is better just because also [usr] well [sys] with [usr] i [sys] commercials [usr] i i'll be honest [sys] are booked [usr] with [sys] different [usr] you i i [sys] as [usr] don't [sys] well [usr] i don't wanna call the local office cos the lady i spoke to was very very rude she was very unhelpful she wasn't listening to me she was talking at me i really don't wanna deal with the local office if you can do it fine otherwise i'm gonna have to go to somebody [sys] see [usr] else [sys] see the only thing is as well with commercial booking sorry i've just realized again it's commercial not domestic it's what you do is you book it in for the local office to call to book it in it's not even an actual direct booking that you that's not how you can do it with commercial on commercial you book it in for the local office to ring you regarding prices and when they'll come out i mean i can book that in for you but then that would mean waiting for them to call you with prices and an appointment that's just why sometimes it's best to ring them direct but i mean it's completely up to you what you want to do [usr] a nightmare just you you haven't been able to do anything for us since i called yesterday it's been over 24 hours now and you're supposed to be one of the best and pro provide service 24 7 definitely not the case [sys] no i am sorry about [usr] i'm [sys] that [usr] just getting [sys] i mean it's completely [usr] i'm [sys] i say it's up [usr] fed [sys] to you [usr] up of [sys] i mean i can i [usr] i [sys] mean [usr] where [sys] or i can email them and ask them to call you tomorrow well even if i if i do the booking they'll be calling you tomorrow anyway but i mean it's completely [usr] can [sys] up [usr] you [sys] to [usr] can [sys] you [usr] i give you my husband's number and what time will they open and what time will they call [sys] they open at about half 89 in the morning and i i don't know what time they'll call i mean all i can do is either book it in for them to call for the booking or i can email that email them and explain what's happened and ask them to call you but i don't know what time they'll ring that's [usr] ok [sys] why i normally [usr] we're just [sys] if [usr] going [sys] people [usr] round [sys] want to speak to them earlier i normally say it might be best you ringing them yourself but again it's your choice [usr] i i really don't want to deal with the same person can i give you my husband's mobile number and for them to call him [sys] i mean it may not be the same person that you speak to anyway they they probably have quite a few people that are there do you want to give me his number [usr] it's [pii] [pii] [sys] [pii] that's your husband's number right ok i'll email them and ask them if they can give you a call tomorrow as i say i'm [usr] -huh [sys] not sure what time it will be i'll obviously explain what's happened that you had it booked in it's been canceled but the engineer come out anyway you've had another company out that's done quite a bit of things and you've spoken to [pii] about it he said he'd come back at four o'clock today but never did you rang at four o'clock and the lady told you she couldn't get anybody out today you [usr] that's [sys] would somebody to come out in the morning but as i say i'll email them for you and just ask them to give your husband a call then [usr] ok all right then [sys] all [usr] thank you [sys] right no problem i'll [usr] thank [sys] do [usr] you [sys] that for you now take care [usr] thank [sys] all [usr] you bye [sys] right bye [usr] thanks | 2Chase Call
|
[sys] plumbing how can i help [usr] hi i'm just wondering if an appointment was booked for today or not [sys] can i just get your postcode [usr] its ip 32 6 lp [sys] and what's the first line of the address [usr] [pii] [sys] perfect that we with yourself tomorrow at 35 i have some availability if you were available know ok perfect give me one second i'm just gonna place you on hold while i just search for it ok [usr] ok [sys] mines are currently busy hold for a short while and your call will be answered on hold but we will be back with you soon thank you for calling our staff will be with you as soon as possible i hi we aren't able to give a time of when the part is gonna be delivered to the merchants but my parts manager will give you a call when the part is in to arrange an appointment is that ok [usr] are you joking the bloke said to me yesterday that he was supposed to come round today to fit it because he came round yesterday saying that i need a new shower because it's faulty [sys] hello [usr] they installed one on thursday last thursday and then obviously i had to wait till monday for someone to come out to see what's wrong with it and said it's faulty then he said he'll order a new shower and i can he can fit it tomorrow you mean in today [sys] we came yesterday to [usr] yes [sys] your property and the shower that was delivered to our merchant was faulty and we now need to get a new one enable to install that one [usr] how long i'm gonna be waiting i'm i'm away from friday i hope the shower's gonna be fixed by this week because i i i'm not it is because i i can't have a shower it's it's cold and hot [sys] right [usr] i can't shower what am i supposed to do for the next [sys] yes [usr] few [sys] it should be arriving today but they can't promise when it's gonna be in it can come today i'm not saying it it will for definite [usr] i'm not waiting in all day [sys] but [usr] for a shower [sys] we probably won't be able to get out until tomorrow if it does arrive today [usr] i'm gonna have a phone call today that i can have the shower [sys] i can't [usr] fit tomorrow yes [sys] promise that but that's that's the likely way that it's gonna happen is that screw fix will give my parts manager a call when it's arrived and then she will give you a call as soon as that call comes in to say when would you your appointment for [usr] this is ridiculous right ok i'll wait [sys] ok [usr] for a phone call then [sys] right [usr] right ok bye | 2Chase Call
|
[sys] no [usr] hello i'm just wondering if you can help me please i've been told by the san housing that [pii] are coming out to unlock the drain i'm [sys] right [usr] just wondering if if you've got a time or [sys] is this for today or tomorrow [usr] well they said within the next 24 hours i presume it was today this was from [sys] well [usr] yesterday [sys] i was gonna say i don't think we've got anything left for today what's your post code [usr] [pii] [pii] [pii] [pii] [sys] [pii] [usr] [pii] [sys] have you got any i haven't got s t [pii] s t seven got anything to put today you got us laugh for today i no they said in [usr] is [sys] the next [usr] it [sys] 24 hours [usr] this [sys] maybe [usr] was [sys] it's for in [usr] yesterday [sys] the morning [usr] well this was yesterday [sys] this was yesterday no [pii] went back yesterday went and then [pii] went with the camera yesterday went back in the afternoon yesterday is that the right one that's 27 went back yesterday no i don't speak to her then hello [usr] hi [sys] aye [pii] came back yesterday afternoon but he i don't think there's anybody in again [usr] well they should have been because i wasn't i didn't go anywhere i was in all office all day [sys] let me just check for you [usr] i have [sys] let me just [usr] got cameras [sys] check [usr] around the house i can check that [sys] let me just have a look for you now it's s t five [usr] what time was it do [sys] i'm just having a look on his tracker now s [usr] ok [sys] t 71 j s i should have called yesterday have a look for you i'm thinking of a different job [usr] ohh you're thinking of a different job ok [sys] i think let's just have a look for you did you pick up with a call center [usr] no i haven't booked it personally but we gonna to say you're coming out they told me this yesterday it was in the within the 24 hours [sys] who's this [usr] i [sys] is this is this [pii] by any chance b k [usr] did what [sys] is it bus [usr] is it what sorry [sys] is it your landlord named [pii] [usr] no no no it's a housing [sys] we've got nothing for that postcode boo | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes british gas my name is how can i help [usr] hi there i have had a an a call to you earlier on and i've got somebody to come and at probably one in the morning to isolate the leaks that i have that's been caused from a job i had 48 hours ago it's an ongoing thing what what i need help with is that i don't have to start again in the morning how i get somebody to come and do the job because obviously you can't lawfully do that in the middle of the night [sys] no we can't [usr] i understand that how how do i move forward and and what time can i get an engineer to me as soon as possible in the morning [sys] i can check it for you [usr] sorry [sys] the post code please [usr] [pii] [pii] [sys] ok the first line of the address please [usr] [pii] [sys] your name please [usr] [pii] [sys] i can see it's an on demand a one off repair job [usr] yes [sys] alright sent out to an engineer already but as you say the full is not guaranteed ok the main is it on or off at the moment [usr] er it's on [sys] ok and the water leak slowed down and still leaking [usr] yes we even though we've drained the radiator the new radiator where the faulty er pipe is it's a it's less now but it's still coming i keep chain i've got something in in the it's damaged the floor but i've got something there i can't he'll he's gonna come and isolate it but i need somebody to come and do the work that should have been done in the first place if that makes sense that it's [sys] i don't understand [usr] in the morning [sys] stay on the line with me see what i can do for you ok [usr] thank you [sys] thank you ok in the morning from eight in the morning [usr] from [sys] until [usr] it [sys] one o'clock in the afternoon [usr] yes ok [sys] ok it should be tomorrow i'll put all the notes down to see what's happened [usr] sorry could you sorry i'm i'm i'm i'm disabled through health and i'm and i'm quite fatigued at the minute could you just speak a bit slower and some and the line [sys] sorry [usr] is a little bit dodgy as well [sys] tomorrow morning from [usr] yes [sys] eight in the morning until one o'clock in the afternoon [usr] ok you've booked something for me have you [sys] with an eight and one for tomorrow [usr] with what sorry [sys] from eight in the morning [usr] yes [sys] until one o'clock [usr] ok [sys] in the afternoon [usr] ok [sys] ok [usr] right yes i don't have to do anything somebody will come ohh alright then [sys] and [usr] thank [sys] the [usr] you [sys] phone number [usr] sorry [sys] on on the job the phone number on the job is is your mobile number the one you're calling from [usr] it is that's right [sys] ok that's fine all done for you [usr] all [sys] thank [usr] right thank [sys] you [usr] you very much bye bye [sys] bye bye bye [usr] bye | 2Chase Call
|
[sys] thank you for calling dino partners with british gas please listen to the options carefully we can get you to the right team if you need [usr] my [sys] any [usr] name again [sys] help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few [usr] ok [sys] easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] well that's fine [sys] we record calls for quality and training purposes afternoon you're through to how can i help [usr] all right i called in end of last week wednesday thursday just about getting a inspection done on one of our sites but i haven't had a call back yet just wanted an update [sys] ok what's the post code [usr] postcode for this one [pii] [sys] and the first line of address [usr] it's [pii] sorry [sys] [pii] [usr] [pii] [sys] and just confirm your name for me [usr] it's [pii] [pii] [sys] thank you are you going to for a cctv survey call [usr] that's right i just haven't heard anything back yet i can get it done later [sys] no problem i'm just gonna get you through to the local office just hold the line [usr] perfect [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation expert dino engineer will visit your home offices and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay a call out charge and work is carried out by local engineers [usr] ok [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] [pii] 24 hours a day 365 [usr] hello [sys] days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation [usr] ok [sys] speaking how can i help [usr] hi mate i phoned on wednesday thursday just trying to find out when i can get a cctv drain inspection done [sys] sure what's the post code [usr] nw 32 ut uniform sanger [sys] is it a full cctv survey you want [usr] we're doing a construction job i'm not sure where the drains go we just need to find out [sys] right [usr] where [sys] ok [usr] they go [sys] what i'll have to do is take your details and then pass them on to the the [pii] team sorry and then they'll get in touch with you about their availability [usr] -huh that's the thing i got told that on wednesday and thursday i can't remember what day it was when i phoned them before does it usually [sys] 35 [usr] take this long to get back to me [sys] do who you spoke to [usr] no just someone [sys] right [usr] they said the this this the main number [sys] right [usr] they said they pass [sys] they [usr] it on [sys] wouldn't [usr] to an office [sys] they wouldn't know the availability [usr] you were fucking [sys] for a cctv survey you may have got through to the regular call [usr] no [sys] center [usr] that's what i mean but should i have i been lost have i been lost in the stuff i should have had should i have had a phone [sys] i [usr] call [sys] don't [usr] by now [sys] know it depends [usr] that's all [sys] who you spoke to i see if you've got a job on the system what's your name [usr] -huh it's [pii] [sys] dare [usr] why not [sys] right let's have a look see if i can find anything i can see that they've booked a job on for you for the 25th i don't know if that's it just [usr] nothing [sys] says cctv [usr] well [sys] survey [usr] that's an actual confirmed date to come out [sys] right i'm sorry the call center we don't work with the call center they've just booked you on and they haven't contacted us regarding this we we wouldn't [usr] but is that an actual confirmed date that it was booked in which i wasn't told anything [sys] no i don't think because the [pii] team would need to look at their diary for ct survey it's not just any engineer that can do it it's specific ones i will ask this job [usr] no that's fine that's [sys] lovely [usr] fine but i didn't know if the 25th was [sys] i'll [usr] an actual date but didn't come [sys] right [usr] out [sys] i'll pass this on to them get them to take a look at it and then get in touch with you to get you booked in [usr] no worries at [sys] right [usr] all [sys] is the number the same one on the job [usr] perfect love [sys] 4969 [usr] me [sys] perfect alright they'll be in touch [usr] it [sys] soon [usr] perfect thanks very much [sys] right cheers [usr] cheers [sys] bye | 2Chase Call
|
[sys] hello hello hello [usr] hello [sys] hello there [usr] hi this is i am calling you from british [sys] that site [usr] gas [sys] just but [usr] i'm [sys] in [usr] one [sys] that [usr] of the agents here in [sys] device [usr] the billing and dispute department i have one of our customers that is trying to dispute an invoice but i just want to check with you guys if you can get any notes according to the job to see what your engineer did [sys] what was the postcode where we've attended please [usr] that would be [pii] [sys] no i'll stop you there we don't [usr] and [sys] cover [usr] we [sys] that postcode area i'm afraid it can't [usr] right i [sys] it can't have been our team [usr] talk to be [sys] that went i'm [usr] honest [sys] afraid [usr] ok thank you much [sys] all right then bye bye [usr] ok | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to how can i help [usr] hi i had a call out wednesday last week for a blocked drain which one of your guys came and sorted out i've not had any invoice through for that and also he was gonna do a quote for the repair of the drain i did text him yesterday because he left me his number his card because he was a supervisor standing in for his guys i don't know how we progress this because i've not heard anything [sys] ok i'll have a look for you now what's the postcode please [usr] [pii] 23 no not [pii] sorry a rental bh [pii] [sys] [pii] [usr] [pii] [sys] on the first line [usr] it's [pii] [sys] thank you ok the job was successful the engineer has left a note saying blocked external drain and he used a high power water jet to find tree roots and was quote gave a quote for the ok for for the src and patch i'm not sure what you mean but [usr] he gave me a verbal quote but i don't know if i can have a proper quote [sys] ok let me see if i can get you through to the office she's on the line [usr] ok [sys] thank you for calling south unfortunately we're unable to answer your call at this time please leave a message and i'll get back to you as soon as possible alternatively you can email us on office at [pii] thank you | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] i do [sys] if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] right [sys] we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] street [sys] it's really easy to book appointments online just visit dino dot com [usr] the battery [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and buff boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really [usr] fab [sys] easy to book appointments online just visit dino dot com dino is one of the uk leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 [usr] hello [sys] 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote through to speaking how can i help [usr] i got a toilet in my bedroom what you came out before cos he bunged up he's done it again [sys] ok how long ago was it [usr] well we've been away friday to monday and i've had someone here er put me in a new boiler and he noticed it it flowed right over [sys] sorry [usr] he said if we all the carpet [sys] ok [usr] we've [sys] but what how [usr] come [sys] long ago [usr] back [sys] has [usr] to [sys] it been [usr] that [sys] since we've been did you say [usr] when that what day do you think that was no no no we were in [sys] no [usr] when [sys] you you [usr] you [sys] said [usr] come [sys] that [usr] back [sys] we've [usr] last [sys] been out recently [usr] time no well i think that was [sys] right [usr] about [sys] what's [usr] saturday [sys] the postcode and i'll have a look for you right ohh [usr] ohh [sys] right [usr] end of may it [pii] said [sys] it's what sorry [usr] it's b s3 [sys] i can't make out what you're [usr] bf [sys] saying are you saying d [usr] three [sys] for delta or b for bravo [usr] sorry b for bravo [sys] three [usr] s for sugar bs and three yes 33 j for johnny jm [sys] ok [usr] and [sys] you [usr] n [sys] have a home care policy [usr] for [sys] with [usr] nelly [sys] british gas do you have a home care policy with british gas [usr] pardon [sys] hello [usr] lv ohh i i'm sorry i put [sys] no [usr] we [sys] with [usr] got [sys] with gas [usr] home [sys] do you have home [usr] insurance [sys] care policy [usr] with lv [sys] is is it your own property did you say [usr] i'm not i'm not sure [sys] sorry and are you the property owner ok [usr] yes [sys] for the standard job between the hours of eight and six monday [usr] i [sys] to [usr] am [sys] friday is 100 and £70 if the engineer comes out and finds it's anything different then he would quote you from [usr] i can't understand what how come it was free last time then [sys] well that's why [usr] [pii] [sys] i'm asking [usr] said [sys] you whether you've got [usr] why [sys] an account [usr] was it [sys] or [usr] free [sys] not [usr] the [sys] i [usr] last [sys] can have a look for [usr] time [sys] you what's the first line of the address ok [usr] god [sys] do you want do you want [usr] well [sys] to put [usr] i didn't [sys] the other [usr] know [sys] lady on [usr] time [sys] if [usr] he [sys] she's got [usr] come [sys] the information [usr] out to the van [sys] and [usr] and he [sys] then [usr] said i i'll go [sys] and then [usr] to the van she'll [sys] ok [usr] be calling it but she's [sys] no [usr] not [sys] problem [usr] listening to me is [sys] sure [usr] she [sys] what's your address [usr] just one [sys] the [usr] minute [sys] first [usr] please [sys] line [usr] my sister's just gonna have a look [sys] [pii] [usr] [pii] out mummy's with er [pii] [sys] i'm just having a look now i won't keep you a minute and what name is it under if you've got [usr] [pii] [sys] an account and felt [usr] it's under [sys] is there any other name it could be under right [usr] er years ago it might have been under [sys] just [usr] [pii] [sys] searching now [usr] but my dad's died about four years ago now [sys] it's their own property and it's they're the property they're the property owners i just trying to find an account [usr] what what what mum was trying to say was last time we we got we got thank you we got called out last time and the guy just went to the van and said ohh there's no charge [sys] it it doesn't [usr] mum [sys] look [usr] was [sys] as [usr] confused [sys] though there's any cover [usr] and that's [sys] but [usr] why [sys] it doesn't [usr] she's [sys] look [usr] saying [sys] as though we [usr] we [sys] came [usr] don't [sys] out last time either [usr] know if [sys] in may [usr] we got cover or not [sys] could it be a different company that she calls way down the road [usr] we thought it was down the road are you down the road [sys] ok no problem take care bye [usr] ohh right [sys] now [usr] alright [sys] bye [usr] then ok alright i'll try and chase that up then ok alright thank you bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to emirates i know how can i help [usr] hello can you hear me [sys] yes [usr] sorry [sys] please [usr] it's a bit loud here it's a bit quiet i had somebody to quote to come around and check on the shower and you give me a quote but i've not heard anything about a week or now [sys] let's have a look can i take the postcode [usr] [pii] [pii] [sys] and the first line of the address [usr] i couldn't drive [sys] and your name [usr] clo do [sys] because we sent the quote out i'll pop you over to local office it looks they've had the quote there and they've sent it out to an email address but i'll transfer it over to them and they can discuss it with you ok [usr] thanks a lot ok [sys] do you want my direct dial or just want me to pop you over [usr] just put me through that's great thanks [sys] ok no problem thank you [usr] how's that bye hello the all of the next stop will be [sys] hello [pii] [usr] hello hi i was just waiting on a quote and they've directed me to yourself because i think it was about a week ago i don't think it's come through to me for whatever reason [sys] can i take the postcode and i can change it for you [usr] [pii] [sys] thank you [usr] thanks [sys] and the surname on the account please [usr] [pii] [sys] brilliant let's have a look for you was it for the shower on the shower screen as well it's certainly been sent over to the team to quote for and it should have gone to an email [pii] is that the right email [usr] what day was that sent then that you received it [sys] no sorry that's the email we've got to send it has not been sent yet it was sent over to them i can chase it now [usr] he's not done yet i see have you got claire [sys] yes [usr] [pii] [sys] we do [usr] then [sys] ok [usr] [pii] [pii] [sys] doing well [usr] at [sys] at [pii] [usr] your world i've got the right [sys] what [usr] one that's [sys] i'll do [usr] fine [sys] is i'll chase that i'll chase that up now for you with him one of [usr] the [sys] the [usr] next [sys] gentlemen [usr] book [sys] in our office [usr] will [sys] who [usr] be [sys] provides [usr] booking [sys] the quotes is on annual leave i'm thinking that might have caused a bit of delay with them to be honest [usr] ok [sys] with you what i'll do is i'll see if his colleague can pick that up and get that emailed over asap [usr] do you have an amount [sys] it might not be [usr] there [sys] today [usr] for you [sys] i don't i'm afraid no i'm not there's no no quotation [usr] and [sys] being [usr] do you [sys] created [usr] know how long [sys] yet i couldn't [usr] how [sys] even tell [usr] busy [sys] you [usr] they are as well sorry i should ask you they could do the work depends on them i [sys] depending on the amount of work but if i'm honest you're probably looking in the new year [usr] ok thanks for your help you're forward with it [sys] of course i will i'll chase it now and see if possible if they can get back to you with the quote by tomorrow [usr] cool [sys] i just don't wanna promise anything for today [usr] no that's fine thank you [sys] all right thank you [usr] thanks [sys] for your call [usr] a lot [sys] cheers [usr] bye [sys] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help did i know pass hgvc [usr] hello i've i'm having problems with our toilet with the water's not going down or anything that i just wondered if you could help me [sys] do you have a home care policy with british gas [usr] well with british gas i'm sure we are [sys] are you plumbing in drains [usr] i think [sys] do you want me to check for you before i pass you through what's your postcode [usr] it's [pii] [sys] sorry [usr] and [sys] your line is really bad sorry say that again [usr] [pii] [pii] [sys] and the first line of the address [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] and you pay for home care cover do you did you say [usr] no i don't think no [sys] right i thought you said you had plumbing and drains cover [usr] no i don't i don't think we do [sys] you don't right ok is it a property where you live [usr] yes it is [sys] and are you the property owner [usr] ye yes we are [sys] for the standard unblock between the hours of eight and six monday to friday is 100 and £80 that's excluding bank holidays if the engineer comes out and finds it it's a bigger job then he would reo you while he was there [usr] right ok i'll have to can i get back to you [sys] sure no problem [usr] then i've just gotta check something ok thank [sys] thank [usr] you [sys] you bye [usr] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always gas how can i assist you today [usr] good good afternoon i've i've got you've been sorry you you've been to do some repair work for me via british gas and you were waiting for some parts to turn up you could do some more work they've now turned up and you asked me to call you to book a a further appointment [sys] a further appointment [usr] yes [sys] ok i can [usr] please [sys] definitely help you with that can you give me your home care number please [usr] no i can't really i'm not in british gas hold on this is a british gas number is it hold on i'm not on that website you'll have to bear with me british gas i've got can i just give you the address i mean i haven't got the number [sys] can you give me the postcode please [usr] [pii] [sys] [pii] [usr] [pii] [pii] [pii] [pii] [sys] the house number [usr] [pii] [pii] i'm just logging into my account [sys] i a delta all right i'm not picking up anything you said it's [pii] [pii] [pii] then [pii] and [pii] [usr] no [pii] sj hold on i'm just going into my british [sys] and the name and surname please [usr] the name's [pii] er [sys] and the first name [usr] [pii] [sys] alright thank you give me one moment please [usr] ok [sys] what is the street say [usr] sorry [sys] the street name [usr] i can't hear what you're saying sorry [sys] the street name [usr] sorry [pii] [sys] all right thank you very much [usr] that [sys] what is the appointment that you want to book is it for bola [usr] no you it's well it's i've already booked you've already been here a couple of times but you you need to do some further work on some boiler it's a cylinder valve i think but you've said you've had the parts sent through to my house they arrived yesterday and i'm now telling you they've arrived i can book your engineer in the diner rod engineer's gotta come [sys] yes but [usr] that [sys] it's for it's a dino engineer that you need [usr] well that's the one that i've been dealing with it on behalf of british gas diner rod ok [sys] alright let me have a look into this please hold the line for me i'll just investigate [usr] right [sys] the account and have a look at the notes [usr] ok right [sys] give [usr] i'm trying [sys] me one [usr] to [sys] moment [usr] go trying to find my it was what i don't know i hope for sake would it be don't know hold on hold on hold on british gas one british gas is low seven i thought it was for god's sake hm [sys] thank you very much for holding the line and for your patience i really do appreciate that mister [pii] [usr] ii i i've got a number for you now have you got it sorry [sys] no i've got my colleague [pii] [usr] i've got a home [sys] on the line [usr] here [sys] right she is from the local [usr] ok [sys] office right she is able to arrange [usr] bye [sys] the appointment for you we will just hear from her which date she has available and check if that is suitable for you [usr] ok [sys] all [usr] thank [sys] right [usr] you [sys] you can go ahead what do you have available for us i've got [usr] ok [sys] i've got thursday the 28th of december available [usr] thurs 00 next thursday ok what time morning [sys] i can do a morning appointment that will be between eight and one if that's ok [usr] that's lovely we got the parts did i speak to you before [sys] amazing [usr] i think i did [sys] and the engineer will give you a call when they're about 2030 minutes away [usr] ok lovely that's next thursday [sys] that's the [usr] great [sys] one i'll get that all booked [usr] thank [sys] in for you [usr] you [sys] now [usr] lovely [sys] alright [usr] thank [sys] bless [usr] you very [sys] you thank [usr] much [sys] you [usr] bye [sys] thank you bye [usr] bye bye bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] hi good morning it's [pii] calling from sav systems i'm just phoning up to see if i could obtain a quote if possible to look at the drains outside our building [sys] is it for a commercial property [usr] it's commercial yes that's correct [sys] ok if you give me the postcode of the site i'll have to transfer you over to the dining office in that area and they'll be able to give you a specific quote [usr] that's brilliant thank you the post code is [pii] then then it's [pii] [sys] ok just bear with me a second [usr] thank you [sys] right i'll transfer you over now [usr] thank you very much [sys] ok [usr] ok [sys] [pii] rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to dina rod thames valley region please note all calls are recorded thames valley region is a franchise of dino rod experts good morning [usr] hello good morning it's [pii] calling from sav system i'm just phoning up to request a quote if possible to look at the drains outside our building [sys] ok sorry they blocked [usr] requesting a quote [sys] ok it's 100 and £65 plus vat per hour if you don't have an account with us it will be payable on site by cash check or card [usr] right that's absolutely brilliant is it possible to drop me an email to that effect please [sys] ok and what's the email [usr] ok it's [pii] [pii] [pii] [sys] yep no problem at all your name was [usr] it's [pii] and it's [pii] [sys] ok and whereabouts what postcode is this [pii] [usr] ok [sys] that you're calling from [usr] ok its postcode is [pii] [pii] [sys] yep [usr] then it's [pii] [sys] no problem at all i'll pop that over for you now [usr] that's lovely and your name for reference [sys] my name is [pii] [usr] [pii] that's lovely [pii] thank you very much have a good day [sys] that's ok many [usr] thank [sys] thanks [usr] you [sys] and [usr] bye [sys] you cheers all right bye [usr] bye [sys] bye | 2Chase Call
|
[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press [pii] good morning [pii] [usr] hi there [sys] bye [usr] i've booked in somebody to come tomorrow but i think they've sorted it i've had the rods out i think i've managed to clear it i need to cancel the appointment please [sys] can i take the postcode please [usr] [pii] [pii] s [pii] [sys] ok let's have a look for you ok no problem i'll get this canceled down [usr] lovely [sys] for you [usr] thanks very much bye [sys] thank [usr] bye [sys] you take [usr] bye [sys] care bye bye | 2Chase Call
|
[sys] hello through rod how can i help [usr] hi there i just spoke to i just booked a job a minute ago and spoke to a colleague of yours can i give you a reference number it's dy slash [sys] do you [usr] wo 3416964 [sys] and that's for 44 billing gardens and how can i help [usr] i don't know whether it makes a difference i was under the impression it may have been a foul water drain that needs jetting but it may be a sewage pipe that needs jetting that is running through the house externally [sys] ok [usr] does it make a difference with your van when they come up which it is [sys] they'll they'll come they'll come in they'll have a look and then they'll see what they can do and if not we can get you booked in for what they suggest but they'll still come out and have a look for you and then they can tell you the problem and if they can do anything there and then they will [usr] ok fine all right we'll we'll leave it as it is then ok thank [sys] perfect [usr] you [sys] no worries take care [usr] thank [sys] bye [usr] you [sys] bye [usr] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon fridge speaking to how can i help [usr] hello hello [sys] hi hello [usr] hi [sys] hello there [usr] can you hear me [sys] i can hear you fine [usr] hi i had an appointment today but i missed your call i missed your plumber's call [sys] right what's the postcode please [usr] [pii] [pii] [sys] [pii] and the first line of the address please [usr] [pii] [sys] thank you and the name is booked under thank you very much i was just warning right we're not gonna be able to re attend today we'll need to get rebooked in i'm afraid [usr] ok can you reschedule it for wednesday [sys] i don't know it's a british gas job it'll need to be rebooked by them if you hold the line i'll get you through to someone who can book it for you [usr] all right [sys] i won a minute thank you [usr] ok [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us my name is i'm one of the solvers here can i kindly get your name please [usr] hello [sys] hello good afternoon [usr] can you hear me [sys] hello can you hear me [usr] i can hear you now [sys] yes you're speaking today to in the home care services department i am one of the service here can i please get your name [usr] my name is [pii] [sys] [pii] ok as i mentioned [pii] my name is [usr] hi [sys] how can i help today [pii] [usr] i had an appointment today with a plumber of yours but i missed her call [sys] ok and you're wondering if it's still coming out [usr] but [sys] do [usr] i [sys] you [usr] i [sys] have [usr] told [sys] a home [usr] him [sys] care number for me please [usr] pardon [sys] your home care number [pii] [usr] the appointment was booked by my landlord not by my not by [sys] ok [usr] me [sys] ok all right confirm your first line of address and postcode for me please [pii] [usr] ok it's [pii] [sys] [pii] [usr] [pii] [sys] sure [pii] [usr] [pii] [sys] [pii] thank you what's your last name [pii] [usr] beauty [sys] [pii] [usr] i'm wondering [sys] ok [usr] could you please [sys] let me just [usr] reschedule it for me for wednesday [sys] you missed the appointment altogether you weren't there when he was there [usr] pardon [sys] you're saying you missed the appointment altogether it's not as you missed this call you missed the appointment [usr] i missed his call today ii i saw his call on my phone but i wasn't able to pick [sys] ok [usr] that up [sys] ok ok let me just check on this for you [usr] ok [sys] two minutes must i log in to a lot of ok i'm just waiting to check the appointment availability but sorry what was the appointment for [usr] it was for plumbing [sys] what was the issue with the plumbing [usr] it's for the bathroom where something related to the basin [sys] what's what's the issue with the basin [usr] the pipe connecting the basin has broken there is some leak the appointment was for yesterday on sunday he came yesterday to my home but he [sys] yes [usr] didn't have enough tools to [sys] thank you [usr] fix that [sys] ok [usr] he said that he'll come tomorrow i have my work is at three i asked him [sys] ok [usr] to come within 1 30 he said but i missed the school today is it possible to reschedule on [sys] is [usr] wednesday [sys] it i can do that tell me the leak is it is it a leak sorry [usr] the pipe connecting to the basin is broken i guess there is a gap between the pipe and the basin [sys] ok [usr] i i'm i'm really [sys] and it's [usr] sorry [sys] causing [usr] that [sys] a leak [usr] i'm [sys] ok no i understand [usr] and maybe i can is it possible to take pictures and send to you is there any option that if yes i can i can [sys] the engineer [usr] to you [sys] would no i wouldn't be able to get the pictures as it's the emails won't allow it but i can reschedule the appointment to tell me do you have parking on your drive or street parking [usr] we do have [sys] street parking or parking on the drive [usr] my landlord said that we can do the parking [sys] where exactly is parking available is street parking do you have a drive [usr] it's near in front of our home [sys] ok ok i have the entire week available when will you be available [usr] i'll be available on wednesday [sys] wednesday would you prefer the morning or afternoon [usr] anything is fine before [sys] ok [usr] 6 p.m. anything is fine [sys] eight till one [usr] pardon [sys] between eight and one [usr] perfect [sys] fantastic and then the number you're calling from is that your best contact number [usr] this is my contact number you can contact me on this number it's fine [sys] thank you [usr] ok [sys] all right ok that is all booked in for you [usr] ok on wednesday at between [sys] yep [usr] 8 to 1 [sys] 8 10 1 [usr] ok thank you [sys] it's a pleasure take care [usr] bye [sys] goodbye [usr] you too have a nice day [sys] you too [pii] thank you bye [usr] bye | 2Chase Call
|
[sys] hello thank you for calling dinah [usr] hello [sys] rod central london please [usr] hi [sys] note [usr] good [sys] that calls [usr] morning [sys] may [usr] how [sys] be [usr] are [sys] recorded [usr] you [sys] for monitoring [usr] i'm good [sys] and training purposes [usr] i'm calling you regarding the meter installation regarding the electric [sys] hello [usr] cd [sys] down [usr] meter [sys] the road [usr] installation we are coming to install the meter on [sys] hello [usr] 16th of october on monday [sys] hello [usr] i just want to confirm what will be the best suitable [sys] hello [usr] time for [sys] hi [usr] the installation [sys] how can i help [usr] yes sure we are morrisons major department [sys] [pii] i'm good [usr] from the [sys] thank [usr] british [sys] you how are [usr] site [sys] you [usr] for the meter installation on your business yes 9 a.m. in the morning yes sir good morning how are you [sys] regarding [usr] sir [sys] what sorry [usr] we are coming to install the meter on your business on 16th of october on monday 9 a.m. in the morning [sys] ok [usr] we are from british light 5 58 just a sec just a second just bear with me let me check just a second just bear with me sir [sys] ok bear with me one [usr] i got [sys] second i need [usr] it [sys] to check with [usr] we [sys] my team [usr] are [sys] because [usr] coming [sys] i'm [usr] on [sys] not aware [usr] for [sys] of this what's the what's the what's your team name again electrical [usr] halal meet meet [sys] ok but [usr] can [sys] you are coming [usr] you confirm [sys] to [usr] your address [sys] do what [usr] what's [sys] sorry [usr] the address we [sys] meter [usr] are the address we are having [sys] installation [usr] is [pii] [sys] ok [usr] [pii] with the post code [pii] [sys] one second [usr] what's your address can you confirm your address [pii] and [pii] and the post code [pii] [sys] hello [usr] one bear with [sys] hi [usr] me [sys] hi sorry [usr] british [sys] on [usr] gas is [sys] 16th [usr] the main distributor [sys] of october [usr] for that region [sys] what's the time slot [usr] that's [sys] you [usr] the [sys] are [usr] reason british [sys] planning [usr] cast [sys] to [usr] me [sys] attend [usr] here what's your business name but the [sys] my name ok [usr] name [sys] bear with me [usr] coming [sys] one second [usr] out [sys] i'm gonna [usr] with [sys] speak to my manager one [usr] halal [sys] second [usr] meat right now [sys] hello hello who is this sorry which company bridge has light for which which property [pii] [pii] at [pii] ok we don't have that i think this is the wrong call you're calling we don't have a property called 5 50 we don't own the property sure sorry halal meet [pii] i meet er it's [pii] for 11 or or it is i mean which address do you have because i will tell you yes it is correct or wrong no no one no no we don't have anything with [pii] at all [pii] i think you got the wrong number sorry it's completely different address we are we are [pii] [pii] and [pii] [pii] and [pii] we are number one en one one xh we are not british guests we are not at all sorry i can't give you information to you that i'm really sorry because you just asked me details call us once you find our details if that's the best thing that's wrong that's completely that's allowed you're not allowed me sorry thank you | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [pii] speaking [usr] hello [sys] hello good evening you're through to [pii] speaking [usr] hi [pii] my name's [pii] would you the reference i've had [sys] yes thank you [usr] it's dy delta yankee [sys] one [usr] hyphen [sys] yes [usr] whiskey oscar hyphen 3457148 [sys] i'm all right thank you by 34 and your name and address please [usr] it's [pii] and it's [pii] [sys] thank you thank you your british gas customer can have a ok how can i help you this evening [usr] we had a leak on the sink and an engineer came out and put a new piece in but unfortunately it's still leaking and i've given it a try i've put kitchen roll down and and i've changed it four times there's obviously still a leak [sys] all right sorry about that [usr] well don't worry [sys] the [usr] i mean these things happen i mean i don't particularly want it tonight because we're just gonna have [sys] right [usr] our dinner and everything i mean i can i can i i can control it with towels and stuff that [sys] ok because you have a policy with british gas i would need to transfer you to them they can book the job for you [usr] or i [sys] because [usr] can well [sys] i [usr] in which [sys] i [usr] i can do that online [sys] right ok then if you could please do it online and if you try and do it as soon as as you can that it can be booked you don't have that problem ok [usr] ok i'll go i'll do that [sys] all [usr] now [sys] right ok [usr] ok [sys] and i'll make [usr] thanks [sys] a note that you quote ok thank [usr] ok [sys] you [usr] thanks bye [sys] thank you bye bye [usr] hm | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain servers from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to how can i help [usr] hi can i just check on two calls we had booked in for last week whether they happen please because we haven't heard [sys] no problem what's the post code please [usr] the first one is [pii] [sys] [pii] [usr] do you want the reference number [sys] no no it's fine can i just get the first line of address [usr] ok it's [pii] [sys] thank you ok that one didn't go ahead due to customer not present i'm assuming you tried to contact and there was no answer as well [usr] ok does does somebody have to be [sys] they [usr] there [sys] do [usr] right but nobody's contacted me i've had no calls or anything or emails or [sys] all right i'm sorry to hear that let me just check the notes [usr] and i do know the tenant the tenants were brought in that day cos the tenants have sent a complaint saying nobody turned up could you tell me whether the other one cos the other property is around the corner can you let me know if that one went ahead the post code for that is [pii] [sys] no problem i check that for you now i'll just look into the other one the first one it said if you try to contact just making sure the number's correct then cos definitely did try to contact about half eight on the seventh half eight in the morning that is i've got a contact number here i think it's for [pii] is that right any mistakes ok perfect [usr] yep [sys] no [usr] no [sys] problem [usr] that's right [sys] let's go to the second yo 16 b bravo [usr] z [sys] number one from the ok [usr] yep [sys] not sure what happened to this one it just said canceled before an engineer was scheduled out did anybody call us to cancel this on your side [usr] no we we're still waiting for it to be ok i'll have to go and see whether i can find someone else then cos the tenant's telling me nobody turned up cos she waited in [sys] hm [usr] in that morning and then i know the other one the tenant had to sit in there as well i'll i'll have to see what [sys] ok [usr] i can have a look [sys] no problem [usr] at that [sys] you [usr] but [sys] take [usr] thanks [sys] care bye bye [usr] for letting me know thanks bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through [pii] my name is [pii] how [usr] [pii] [sys] can i help [usr] you have a for one of your colleagues to call into my partner tomorrow morning for a i'd to postpone that appointment please [sys] what's your post code [usr] [pii] [sys] sir could i say that again sorry [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] fantastic ok [usr] right [sys] and what was the first line of the address [usr] [pii] [sys] sir [usr] [pii] [sys] ok and we're wanting to postpone it [usr] yes please let's see [sys] for the shower pump installation [usr] no i'm just [sys] i'm sure we can arrange that [usr] if you don't mind are there please if possible because i have hospital appointments all the time that is the reason it can be [sys] i see that's fine we can definitely do that new availability ok how about 30 [usr] no i can get to it it's i i prefer friday please [sys] friday [usr] yes [sys] we can do friday it's between eight and six again [usr] sorry [sys] and the engineer will give you a call it's between 8 a.m. and 6 p.m. [usr] no they they said that they could do a special for me half day because of my condition morning time they said it's only because [sys] and [usr] of [sys] they [usr] the [sys] said friday morning [usr] friday morning please [sys] ok let me call them then and just confirm that right i'll be right back with you sir just hold the line [usr] thank you [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation [usr] let me fine with that hm department man cos she will get there [sys] for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today [usr] i can i [sys] being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving did you can now request plumbing and drains appointments online in just a few easy clicks visit dino dot com and use our online booking form [usr] you watch it [sys] from burst pipes to blocked drains you can find emergency numbers and advice to help you with your problem visit dino dot com today [usr] didn't do it [sys] dino is the uk s expert repair service offering fast [usr] ok [sys] professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] hello sir are you still with me [usr] i i'm still with you [sys] hi thank you for holding i've not been able to get through to the local office i can't confirm that it'll get definitely be a morning appointment i will write into the instructions that you've spoken with the local office and they've told you it will be a morning appointment and if it's not a problem then that's it shouldn't [usr] as [sys] cause any [usr] long [sys] issues [usr] as no one as long as no one turns up tomorrow [sys] no no one will turn up tomorrow not sure [usr] ok ok thank you very much indeed [sys] no [usr] thank [sys] problem [usr] you [sys] at all sir you have a great day [usr] it's it's you booked booked for friday and hopefully you you're gonna have it it's gonna be in the notes that it will be in the morning but it it's friday definitely [sys] definitely friday [usr] ok [sys] the 29th that's right [usr] ok thank you very much indeed thank [sys] no [usr] you [sys] no problem sir you take care | 2Chase Call
|
[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three welcome if you're calling regarding a british [usr] i didn't [sys] gas call [usr] listen [sys] out please [usr] you're gonna have [sys] press [usr] to repeat [sys] one [usr] the options [sys] if you hello don plumbing [usr] depressed too [sys] bye [usr] good morning my name is [pii] and i was supposed to have a [sys] what's the post [usr] i think [sys] code [usr] a dino person come out to fix my drain today on part of my home care policy but i've had to come in to work ng 43 [sys] we don't we don't have any [usr] nd [sys] jobs for you are you sure it's a drainage engineer and not a plumber [usr] i didn't get confirmation but it was booked by the other representative it was the outside drain on the top bit of it it was cracked [sys] right [usr] and what [sys] ok [usr] happened [sys] you've [usr] was when one [sys] you've [usr] of [sys] come [usr] the [sys] through to plumbing [usr] drain specialists [sys] it might be something [usr] came [sys] that's on their calendar [usr] to do some work [sys] i'm [usr] they [sys] just gonna have to put [usr] it [sys] you through [usr] and [sys] to someone [usr] booked [sys] in drains [usr] it in [sys] just one [usr] i've [sys] second [usr] just [sys] please [usr] a general number because i haven't received the wonderful thank you for your help my lovely [sys] hello good morning you're through to [pii] on the drones department how can i help [usr] morning [pii] my name is [pii] and a couple of weeks ago [sys] i mean [usr] i had a drain [sys] but [usr] person come round and [sys] really [usr] do some work for me to a clean up job and he noticed my drain was cracked [sys] and can i say the [usr] he [sys] first line of [usr] phoned [sys] your address please [usr] up and booked an appointment for today to have it fixed under my policy but i've had to come to work and i didn't want somebody turning up and nobody being there yep [pii] [sys] no lean [usr] i didn't [sys] to [usr] get put [sys] along [usr] confirmation [sys] with that fucking helmet [usr] maybe it wasn't booked properly i don't [sys] and do [usr] know [sys] when we attend it and it said that we had a crack in the drain county you [usr] when you attended what it was couple of fridays you bear with me i'll just have to look at my diary [sys] ok [usr] sorry sweet [sys] we [usr] it was booked on the 15th of september and it was booked by one of your drain specialists and that was must have been around [sys] you [usr] lunch [sys] go [usr] time last on the 15th [sys] excuse that's windows you i haven't no no record to say that it's cracked [usr] or may i or do i have to go back to home care i don't know record of it [sys] no even with the [usr] well that that [sys] the closure [usr] is [sys] notes [usr] ok [sys] from that [usr] because [sys] job it doesn't [usr] i didn't [sys] state [usr] get a confirmation [sys] that there was any cracks [usr] i didn't [sys] in the [usr] know [sys] pipework [usr] if it had been completely booked maybe [sys] did the engineer [usr] i needed [sys] leave you [usr] to [sys] leave [usr] up [sys] you with [usr] and [sys] a quote [usr] double confirm [sys] at all [usr] it i don't know hm [sys] hm [usr] ok [sys] how strange [usr] no because he says it should be covered by my home [sys] but you paid [usr] policy [sys] for [usr] with [sys] the [usr] british [sys] last bill [usr] gas [sys] didn't you bye [usr] but of course i have a call now [sys] i'm not bear [usr] i did cos [sys] with [usr] i [sys] me [usr] that [sys] one moment [usr] wasn't covered [sys] it's not [usr] sorry [sys] hello hello sorry about that i had to go round the houses a little bit can you do monday the ninth then i [usr] hello my lovely [sys] i [usr] thank you monday [sys] 12 years [usr] i can at the moment but i've got [sys] it's just [usr] some things going [sys] the [usr] on with my family at [sys] did [usr] and [sys] you ring [usr] hospital [sys] an 01536 [usr] appointments i'm having [sys] number [usr] to mess around with my days we can pencil that in [sys] ok [usr] and where would [sys] it's [usr] i need [sys] [pii] [usr] to ring if i do need to change it again [sys] 402 [pii] [usr] no i rang double 15 i phoned the not in [sys] it's just number [usr] [pii] [sys] one option one you'll come straight through to the drains department [usr] 402 [sys] think not a problem [usr] [pii] ok and is there a specific department [sys] they will [usr] or [sys] call [usr] a reference [sys] you on [usr] code [sys] the day with the battery for you no [usr] wonderful thank you [sys] not [usr] much for [sys] a problem [usr] your help [sys] at [usr] [pii] [sys] all thanks [usr] is [sys] take [usr] it an all day [sys] care [usr] visit [sys] bye bye [usr] for ninth of october wonderful thank you and apologies to messing everyone around all right my lovely thank you thanks and you bye bye bye | 2Chase Call
|
[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization for more information on our capabilities visit dino dot com your call is important to us please hold the line thames valley region is a front morning [pii] [usr] hi there i'm chasing up a invoice [sys] and [usr] and someone said they'd send it over [sys] ok what what was the postcode [usr] it's [pii] [pii] [sys] yep [pii] [usr] that's [sys] i believe [usr] it [sys] you run last night as well it [usr] i did [sys] it's we we we will you will get it this morning [usr] all right can can you it's just that our financial year has ended and they've they're just asking for everything you can [sys] ok it's a matter matter of [usr] we [sys] urgency [usr] have a weird we have a weird financial year but if [sys] ok [usr] you wouldn't if [sys] no problem [usr] if you wouldn't mind [sys] we'll [usr] i'd [sys] get [usr] appreciate [sys] that i'll [usr] it [sys] chase that again now no problem [usr] great [sys] at all sir [usr] thank you [sys] all [usr] much [sys] right then thank [usr] cheers [sys] you all [usr] bye [sys] right thanks bye bye | 2Chase Call
|
[sys] thank [usr] thank [sys] you for calling [usr] you for calling [sys] dino rod partners with british gas [usr] got you [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free obligation quote hi you're through to [pii] how can i help [usr] hi there thanks for taking my call i was expecting someone to come out today to do a survey of the drain of my drain and no one's turned up i'm just seeing what's happened with that [sys] ok [usr] appointment [sys] can i take the postcode please [usr] it's [pii] [sys] ok right ok can i transfer you over to the local office that's where the engineer would have been dispatched from [usr] well i've i've been on hold for about 10 minutes already i'm a bit reluctant [sys] it is them that you need to [usr] he [sys] speak [usr] passed [sys] to because [usr] over [sys] that's where the engine [usr] soon [sys] is dispatched from that's the department you need to talk to that's [usr] ok [sys] your local dining office [usr] right [sys] great [usr] ok [sys] thank [usr] got [sys] you [usr] it thank you [sys] hello [pii] speaking [usr] hi there thanks for taking my call i was expecting an engineer to come out to survey my drain this morning no one's turned [sys] what's [usr] up [sys] your postcode please [usr] postcode [sys] yes [usr] did [sys] please [usr] you say [pii] [sys] then [pii] two seconds i'll just put you on hold a second i'll find out what's going on with that because i can't see that [usr] just [sys] it's assigned to anyone two seconds hello hello my colleague who's [usr] hi [sys] dealing [usr] there [sys] with dispatch for this area is currently on the other line at the moment can i give you a call back in a second [usr] i mean as long as someone does give me a call back just [sys] i [usr] because i've [sys] will give you a call back as soon as she's [usr] well [sys] off the phone [usr] i've been on hold with another department to get through [sys] is [usr] to [sys] the best [usr] you [sys] number for you the one ending [pii] [usr] sorry [sys] yep ok i'll give you a call back very shortly ok [usr] and can i just ask you just one other thing just about the survey when i booked online there was pretty limited detail about what the server involves are you able to tell me any more about that [sys] it has you've only booked it online that might be why [usr] right [sys] it's not assigned to someone normally with surveys even if you book online you'd have to book it in because specific people will attend to do surveys and it depends on their availability a standard camera survey is £375 plus va t and from that we would survey all accessible drainage provide you with a copy of the footage a plan photos and a report of our findings and any recommendations if there were any most surveys are completed with [usr] does that involve cctv [sys] we'd put the camera down all accessible drainage it's a fixed price for for the first two hours if that means you only have one line that's accessible it would still be chargeable at the same price most surveys are completed within [usr] ok [sys] two hours [usr] all right are [sys] however [usr] you [sys] obviously it did take longer there was a run on rate of £95 plus va t for every hour all part of thereafter [usr] ok all right if you could get back to me just to let me know what happened with that booking [sys] i'll call [usr] that'd [sys] you back [usr] great [sys] shortly ok cheers bye [usr] thank you bye then bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services as two or if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to bust pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year morning fridge [pii] i speaking with [pii] how can i help [usr] hi i've got an appointment booked today for in between one and six and i just need to cancel it as i'm i'm not gonna [sys] ok [usr] be around now [sys] no problem what's the postcode please [usr] it's [pii] [sys] [pii] [usr] that's right [sys] there you are first down the address [usr] [pii] [sys] and just your name please [usr] [pii] [sys] i got you do you want to just cancel it completely or reschedule [usr] i'll cancel it for now and then pick it up again in the new year [sys] no worries at all right thanks for letting us know though you have a good christmas [usr] you too thank you [sys] take care cheers bye now [usr] bye [sys] bye bye bye bye bye bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please list of the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy fix visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] hello there i've got a booking for tomorrow and i'd to change it to thursday [sys] you've got a booking for tomorrow and you'd to change it for to thursday was that [usr] yes please [sys] ok can i take your [usr] do do you want a booking reference [sys] if you've got that as well if not just the post code would do [usr] er [pii] [sys] [pii] sierra hotel ok ok having that that ok and the first line of the address [usr] [pii] [sys] that's not there's nothing for that address just to confirm that post code [usr] really [sys] i've got [pii] to [pii] [usr] sorry not [pii] [sys] [pii] [usr] sorry [pii] [sys] ok november 13th [usr] i thought i thought you said nine [sys] n for november 13 [usr] no no 30 [sys] to sierra [usr] do [sys] hotel [usr] you wanna go or shall i go [sys] hello can you hear me [usr] i think you got it right it's it's [pii] 5 [pii] [sys] ok [usr] [pii] [sys] again nothing for that post code i'll just take that reference number please the number's after dywo [usr] 343 [sys] yep [usr] 81 66 [sys] ok if you could just confirm the first line of the address [usr] [pii] [sys] and your name [usr] [pii] [sys] right ok just bear with me a second it's a blocked rainwater drain [usr] that's right in the garden at the back of the house i just noticed that that my email that i received there's a dot there's a there's a there's a full stop before the hedge lane i wonder if that's [sys] i don't [usr] screwed [sys] think [usr] something up [sys] no but [usr] in the system [sys] you've got an afternoon [usr] no ok [sys] for tomorrow would you the afternoon for thursday as well [usr] for thursday i'm the morning one is really early [sys] 8 [usr] it it's [sys] a.m. [usr] eight o'clock or something ii i it's too early because i gotta do school drop off let's go for the afternoon one that'll be be easier [sys] 8 p.m. ok right if you just bear with me a second i'll have to request that through is that ok [usr] thank you [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving did you can now request plumbing and drains appointments online in just a few easy clicks visit dino dot com and use our online booking form from burst pi to block dreams you can find emergency numbers and advice to help you with your problem visit dino dot com today dino is the uk s expert repair service offering fast professional solutions to building maintenance problems hi are you still there hi thank you much for holding [usr] hi [sys] on [usr] i'm [sys] the line [usr] still here [sys] i'm still waiting for that code to authorize the change to come over i might have to pop you on hold for a while is that ok shouldn't be longer than 10 pardon i won't be able to do that we can't [usr] you [sys] call [usr] can call [sys] customers [usr] me back if you [sys] back [usr] want do you wanna call me back [sys] i'll have to put no [usr] ok [sys] i i can't [usr] and there's no way [sys] imagine [usr] i can change [sys] it being any [usr] change [sys] within [usr] the time [sys] 10 [usr] online [sys] minutes [usr] is there [sys] i i can i can change it i mean i've requested it i'm just waiting for a reply i [usr] ok the other thing i was gonna ask you about i didn't get you [sys] you you [usr] in [sys] don't [usr] the steps [sys] get a quote [usr] you get [sys] in [usr] a quote [sys] the text [usr] a quote and [sys] how [usr] then [sys] our [usr] someone [sys] appointment [usr] comes [sys] process [usr] but i didn't [sys] works [usr] a quote [sys] is we obviously you're aware that we don't have a call out fee we don't charge customers for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as the quote you'll then need to agree to the quote for the engineer to then start the work as it's payment upon completion cash or card and for during the week monday to friday within office hours 8 a.m. to 6 p.m. the starting price for and blocking will is 100 and £70 the minimum quote the engineer will give you on site of carrying out the assessment will be 100 and £70 is that something you'd to go ahead with if you're still ok with that [usr] right ok [sys] that's fine i am gonna have to pop you on hold again just i can try and give my manager another phone call if that's ok sure it shouldn't be too long thank you [usr] sure ok [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation hi i've gone ahead and confirmed that rearrangement to thursday afternoon right is there anything else i can help you with yes that's all gone through it's the appointment has been changed to thursday afternoon [usr] did you did you change that is that ok [sys] no you won't get another email no [usr] right [sys] great [usr] that's great all right i will i get [sys] exactly [usr] another email let [sys] one [usr] me have a look [sys] and 6 p.m. [usr] i get [sys] yep [usr] another all right ok all right then between the same time is it between one and and i guess you won't we won't know what needs doing [sys] no [usr] until [sys] of course [usr] the engineer gets there [sys] again [usr] but [sys] the engineer [usr] i think [sys] will [usr] it's [sys] obviously [usr] mud [sys] let [usr] there's a lot [sys] you [usr] of [sys] know [usr] mud [sys] what needs [usr] in [sys] to be done [usr] that [sys] after [usr] needs to [sys] he [usr] be sucked [sys] or she's carried [usr] out [sys] out their assessment [usr] as long as i can deal with that that's fine [sys] great you're welcome bye bye now [usr] alright then thank you right bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking to how can i help [usr] hello it's [pii] from how are you doing today [sys] i'm very well [pii] you [usr] i'm not bad i've just got this job here at the warrington cavendish sneider to see if get an update on it [sys] what's the postcode on it please [usr] let me get up for you just one moment that's w a [pii] then it's space six wu [sys] six wu from yesterday right it was done yesterday er right arrived on site to broken sandy floor although powers ge get into it more has failed there's a kitchen sink and some small thing running into it pipework runs up the wall and over the corridor and drops down into my all the time that's a lot of water damage to carpet it'll continue to fill up until the sunny fall is replaced needs a new sandy floor you chasing for hoping for it [usr] yes and the report sheet for [sys] i [usr] that one [sys] can send you the where are we let me just check with the local office where's the report going to [usr] it's through an email address called admin planning [sys] i'd been planning [usr] then it's [pii] [sys] [pii] [usr] [pii] [sys] do sorry do what sorry [pii] [usr] it's [pii] and then it's [pii] [sys] [pii] [pii] [usr] ian that's the one [sys] right ok let me just double check with the office how long are we gonna take for this quote anyway but it won't be a sec and i'll send you that other over in a minute no [usr] that's [sys] worries [usr] perfect [sys] mate thank you [usr] that's [sys] no [usr] brilliant [sys] problems [usr] thank you [sys] dino is the uk s expert repair service offering far professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year hi thanks for holding just walking to the office [pii] [usr] hey [sys] they're [usr] no [sys] gonna be getting on to that you should get that at some point today [usr] hm [sys] and the report wise i'll get you that over in the next couple of minutes no [usr] that's [sys] worries [usr] brilliant [sys] take [usr] thank you for confirming [sys] care bye bye now see you later no worries [usr] right [sys] bye bye [usr] cheers [sys] bye bye [usr] you too bye bye bye | 2Chase Call
|
[sys] thank you for calling dina [usr] hold [sys] rod glasgow [usr] on i'm on the [sys] please [usr] phone [sys] listen to all of the following four options before making your selection please press option one for plumbing issues please press option two good morning [pii] speaking [usr] hello my name's [pii] a few months ago you were out and you fixed had a blocked drain and he's fixed a block drain and put the the bit back on the round bit but it's been it's been leaking ever since and had the guys out yesterday and they said that they were going to contact us to find out if about the repair but about trying to take that bit off and put new screw holes or screw bits back in it they can put a new plate on [sys] right [usr] it [sys] it doesn't ring a bell what's your postcode please [usr] i was g 523 bt [sys] right let me have a look [usr] the man from the dino just the old guy was out yesterday and he said that you need to go through your sales to find out if if it would get paid for if if it was done it's just that he was putting more stuff on it yesterday [sys] right [usr] but [sys] we [usr] it's [sys] didn't [usr] still leaking [sys] have anyone with you yesterday was a plumber you had [usr] i bet it [sys] but [usr] was from [sys] if [usr] the [sys] if it's a plumber [usr] company [sys] it's if it's [usr] but [sys] right [usr] he went out [sys] but if [usr] a few [sys] you had a plumber [usr] months [sys] yesterday [usr] ago [sys] we don't see the plumbers work i don't know what he's done yesterday and we don't have any jobs for you that there's nothing we've got nothing in the system for you i'm afraid [usr] right ok i i cos i put in a another thing to the british gas for the insurance and somebody was supposed [sys] right [usr] to come [sys] that's [usr] out today [sys] british guy should have to speak to about that mrs [pii] i i don't have any details [usr] right [sys] here at [usr] then [sys] all for you [usr] right [sys] i'm sorry [usr] ok [sys] ok thank [usr] ok [sys] you thanks [usr] then [sys] bye [usr] fine thanks [sys] bye [usr] very much thank you thanks bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino [pii] speaking how can i help [usr] hi i've got a booking with you number 3700192 [sys] do you have the post code please [usr] [pii] [sys] yep and the name on the job [usr] well i'm not entirely sure it might be [pii] or it might be me [pii] [sys] no that's fine and was it yourself that booked the job or was it somebody else [usr] well someone else originally booked the job and then i rebooked it when there was a no show on friday because there was some confusion [sys] right it's between four today [usr] have you got any sense of when that's the only reason why i'm calling [sys] it is it is down as an emergency what will happen is the engineer will call you half an hour to an hour before arrival [usr] i mean do [sys] there's [usr] you [sys] no [usr] know can [sys] we [usr] you tell if it's likely to be this morning [sys] ho hopefully most likely it will because in as an emergency it'll be before one o'clock [usr] ok that's really really helpful brilliant thanks [sys] ok [usr] very much and cheers [sys] you're welcome [usr] thanks [sys] take care [usr] bye [sys] bye | 2Chase Call
|
[sys] good afternoon dino plumbing [usr] hi i just try booking an appointment online i done the date and the time and then it took me back to another four steps i'm not sure if i booked it or not [sys] right ok no problem what was your postcode please [usr] [pii] [pii] [sys] [pii] ok there's nothing coming up on the system it doesn't [usr] right [sys] look [usr] ok [sys] the booking has gone through [usr] didn't go [sys] i would [usr] through [sys] try [usr] right [sys] again [usr] ok okey [sys] ok [usr] dokey he says no call out charge is [sys] there's [usr] this [sys] not [usr] i can't [sys] no [usr] put [sys] is it through your policy or is it just a one off job [usr] no my husband's just put an on suite in upstairs he's had to do the drain but the drain outside keeps blocking but he can't see why it keeps every time he got a lot of rain [sys] right [usr] it's blocking up it's a brand new drain he's put in [sys] ok you've [usr] he can't [sys] you've [usr] see [sys] come through [usr] where [sys] to the wrong office then if it's a drainage problem it might [usr] sorry [sys] it no it's ok it might be that [pii] has got the job do you want me to give you the number for their office [usr] is it the [pii] could you give me two numbers this one and an [pii] [sys] no [usr] number [sys] it's an [pii] number this number is for [usr] right [sys] plumbing and they are drains [usr] right ok hang on let me [sys] no [usr] get a pen [sys] problem [usr] i'm over my dad's house i thought got it i got it now nice ok what's the number [sys] it's [pii] [pii] [pii] [usr] excellent all right [sys] no [usr] thank you for your [sys] problem [usr] help thank you [sys] thank [usr] bye [sys] you bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to dino my name's [pii] how can i [usr] it's a mr young i'm in partner well just before partner and i've got a lot of out my back door [sys] right ok no problem we should be able to have a look at that do you have british gas covered for your drains [usr] no [sys] it no you just have to pay for it would [usr] bye [sys] you ok that's fine and it's your own home is it you own it as well as live it you don't rent it or anything [usr] what's that [sys] you you own the property as well as live it do you you don't rent or anything [usr] no no [sys] no let's have a look then what's your post code there [usr] [pii] [sys] yep [usr] [pii] [sys] [pii] doke and what's the first line of your address [usr] [pii] [pii] [sys] ok doke let's put that into that that's absolutely fine we go what's been going on drains wise what which train is is it the main drain is it [usr] i [sys] the sewage train [usr] it's i i've got a few things that might be worth contra tank [sys] right ok no problem right be a second are they are they overflowing then are they or or are they just slow to go [usr] no [sys] hell no [usr] back up [sys] they're just backing up and side to side darling ok doke let me go be a moment just pop some details into here and we can go out and have a look for you right let me go into that and what's the best contact number [usr] the one on one my mobile [sys] well that's [usr] ok [sys] fine no [usr] you [sys] problem [usr] have you can go check [sys] that i have i grab that out the other screen we got [pii] does that sound familiar [usr] yes [sys] into that i have a look at getting it sent over to the team and get out there as soon as possible for you yes have you has it i take it's left you with no usable toilets has it now [usr] what's what [sys] they're all if they're all backing up is it leaving you with no usable toilets i'm guessing [usr] no you can still use [sys] all [usr] phone [sys] right [usr] you haven't backed up to have you [sys] right i haven't got that far as yet right no problems give me a moment let me just get this popped into here then into that that in a second see if i can get it sorted to have a look at it today in here on the system what we got what right and this is the screen we need bye right the first availability the local team are showing would be tomorrow now and they haven't got any availability left this afternoon unfortunately for it but they've got they've got availability tomorrow but it would be an all day appointment tomorrow afraid for it i mean it would be a fixed cost with being the weekend it would be a slightly dearer than during a weekday and maybe £212 including va t but that would be everything we don't have call out fees and hourly rates and things i mean do you want me to have a look at booking it in for tomorrow [usr] no i'll try and find some [sys] what [usr] i really want [sys] ohh [usr] to [sys] right no that's understandable but i mean if you if you don't get any luck by all means give us a call we can book it in for tomorrow but i'll leave it be for the moment just [usr] ok [sys] let us know if you need us all right [usr] ok [sys] no problem [usr] thanks very [sys] sorry [usr] much [sys] about that [usr] bye [sys] all right cheers bye bye | 2Chase Call
|
[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes thames valley region is a franchise of dino rod good afternoon [usr] good afternoon i wonder if you can help me love last wednesday [pii] came to pays down road in fact to 100 and six pays down [sys] sorry could you give me the post code [usr] i know my postcode it's [pii] it's around about that area it's only two doors up from me [sys] right ok we didn't come to you [usr] no you came to 100 and £6 down [sys] right [usr] but you're wondering why i'm calling aren't you cos there's none of my business [sys] i can't [usr] really blah blah [sys] find a job but i can't find a job either [pii] [usr] that's my number he's only [sys] that's [usr] two doors [sys] sure ok [usr] down the road [sys] you're probably on a different a different postcode anyway how can we help you [usr] right you can they came out wednesday morning turned my water off before they came out my water was absolutely perfect [sys] sorry that's not gonna be us sorry to [usr] it [sys] stop [usr] is [sys] you and interrupt [usr] is love they [sys] but [usr] put [sys] sorry [usr] they put [sys] sorry [usr] a [sys] could i could i just speak with with a rod we do all the rodding we wouldn't turn your water off we did we do all the blockages [usr] well you the red [sys] you need [usr] farm was up here with white [sys] dino plumb dino plumbing it's really confusing they have the [usr] i'm [sys] same vans [usr] sorry [sys] with us but he just no no no that's fine [usr] see [sys] they're [usr] when [sys] dying [usr] you don't [sys] up [usr] call you the [sys] we [usr] plumbing [sys] we that that's fine we wouldn't do anything with your clean water that that's why [usr] no [sys] i said [usr] that's [sys] hang on sorry [usr] i thought [sys] just to stop you no we we do all the rod and all the horrible jobs [usr] well [sys] as it [usr] fine [sys] were let [usr] i [sys] me [usr] didn't [sys] give you [usr] hear [sys] the correct number no [usr] hold on hold on i ain't got a pen i didn't realize there was [sys] that's [usr] two [sys] ok [usr] of you what i mean [sys] do no many people don't they they just think we're that we're just all one company which [usr] well [sys] is understandable [usr] cool [sys] the fans are the same we're all under dino roof as it were but it's different franchises and they do different jobs [usr] ohh i say i'm sorry about bothering you now but it's been worrying [sys] no [usr] me all week on the call what i mean right ok love go on then [sys] ok their phone number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] it's [pii] [usr] [pii] sorry about bothering you love but thank you for your help [sys] no that's absolutely fine we're we're used to it no i hope you get everything resolved [usr] thank you much bye bye [sys] that's ok thanks bye bye | 2Chase Call
|
[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts [usr] ok [sys] and finally option four for [usr] should [sys] good [usr] we [sys] afternoon [usr] got enough [sys] [pii] speaking [usr] hi hi there sorry to bother you just er due to somebody was coming out today to look at i think but they've not appeared yet but it was just to say i think [sys] up [usr] it up to [sys] until [usr] five [sys] up [usr] o'clock [sys] until six [usr] when they [sys] o'clock [usr] would come up [sys] what [usr] [pii] [sys] what's your postcode please [usr] [pii] [sys] as with the engineer he's up in area just now he's got a couple of jobs up there before he comes back [usr] ohh right [sys] to the [usr] ok [sys] p a area but he'll certainly give you a wee phone when he's on the way to you [usr] ohh right [sys] ok [usr] right [sys] thank you [usr] no bother [sys] thanks [usr] thanks [sys] thanks bye bye [usr] right ok thanks bye bye | 2Chase Call
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're speaking to [pii] at diana how can i help [usr] hiya it's [pii] here the practice manager in glan navon surgery in [pii] [sys] hiya [usr] hiya i booked a call for somebody to come out this morning he's just come but his machine's not working to take payment [sys] all right i can get you through to the local office they [usr] please [sys] should be able to take the payment office for you what's [usr] great [sys] the postcode for the [usr] it's [sys] site [usr] [pii] [sys] there [usr] [pii] [sys] [pii] bear with me a second let me just give them a quick ring are you ok to hold for a moment [usr] by all means [sys] one second hi i've just spoken to the diner local office apparently she said she's just dropped you an email now with the payment instructions on [usr] fabulous that's great lovely ok thanks very much [sys] no worries cheers [usr] cheers [sys] bye bye [usr] bye bye | 2Chase Call
|
[sys] good morning [pii] speaking [usr] ohh hello it's miss [pii] speaking here i was expecting one of the plumbers i remember just a customer and they were they were going to send a plumber from you to come to my property yesterday and they didn't [sys] a plumber [usr] arrive [sys] with drainage can i take your postcode [usr] ohh sorry again it's s p two [sys] yep [usr] seven l y [sys] all right i think you need the plumbing department i can give you their number that is [pii] [usr] 1737 [sys] [pii] [usr] 300 [sys] [pii] [usr] 304 [sys] [pii] [usr] 54 i mean sorry 454454 that's lovely thank you very much [sys] no worries bye [usr] thank you bye bye bye | 2Chase Call
|
[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaints and press four for sales this call is being recorded good afternoon [pii] how can i help you [usr] thank you may i have your name please [sys] my name is [pii] [usr] well there's somebody that i'll send you email ro been trying trying to call but a way of getting through and it's rather than they've asked me to o they've asked me to also answer their email send him photos which i i'm finding very difficult and i need to speak to him and he's already messaged me ring back which i tried i'm trying desperately to ring back but then of course over christmas that haven't been very good that i speak to him and i i [pii] no that that's somebody from british gas [sys] yep [usr] is that somebody called to [sys] sorry could you repeat that again [usr] what his name is the the chaplain british bass is called [pii] the pe the person ok i [sys] if [usr] just need [sys] if [usr] number [sys] i can get your postcode i can find out who you spoke with [usr] yes ok it's [pii] [sys] yep [usr] [pii] [sys] that was [pii] [usr] [pii] [sys] yep [usr] [pii] [sys] perfect and is this for [pii] [usr] [pii] [sys] [pii] ok perfect [usr] was the top man that i've been speaking that phoned me to want to discuss this claim it's that you've been trying to deal with it but unfortunately i couldn't contact you very difficult [sys] we weren't [usr] you are [sys] working [usr] you [sys] over the [usr] i realized [sys] 30th [usr] that happened way before that you see and i haven't been able to send photos and purely because i don't know how to deal with it some because that thing for me is a good just been trying [sys] if [usr] i can't deal with it [sys] if you wanted to get in contact with [pii] you'd have to call to you'd have to call british gas directly and [usr] no [sys] they'd be [usr] it's [sys] able to connect [usr] your chap [sys] you [usr] has been ringing me as well auto has asked he said if i send i send all these photos and invoices to you he will also con but this is what i'm trying to do but i'll maybe say you email me all i need is just gone email but i haven't seen it quite honestly [sys] just gonna have a look again [usr] no his name was [pii] somebody no it couldn't possibly be but it he left a message for [sys] ok [usr] me [sys] i think i know who you're talking about just [usr] pardon [sys] give me i think i know who you're talking about [usr] who who am i talking about but you can tell me [sys] is his name [pii] is that what you said [usr] and something [sys] yes ok there [usr] [pii] [sys] we there [usr] something [sys] we go [usr] is that right [sys] yep ok [usr] it's it's a male it's a man [sys] yes [usr] [pii] is that right [sys] yep [usr] i couldn't get that now i realize that yes it was a man [pii] somebody or another [sys] no worries ok if you can just hold on for one moment [usr] excuse me sorry to interrupt but there is worries quite honestly it's very important that i deal with this unfortunately because i'm not ok with the internet i couldn't how is the room ok waiting for them it this involves a lot of money a a tremendous fact which unfortunately i've had to deal with could you please science but you're quite right [sys] no worries i'll see if i can pass you through to him is it all right if i just place you on hold [usr] what [sys] for a quick moment [usr] what's his what's his name can you just tell me his name [sys] [pii] [usr] please yes and his name his surname [sys] let me check for you one second i don't know if i'm allowed to give his full name you can ask him directly if you'd [usr] i've got it anyway i have got it on the message it's just that i didn't register whether you're allowed to or not i that i can just if i just i'll be able to 10 [sys] no worries i can pass you through to him right now if you'd is that alright with you [usr] who [sys] i can pass you through to [pii] right now if you'd [usr] yes please [sys] perfect [usr] it's very important that i speak to him [sys] no worries i'll pass you through right now [usr] ok [sys] this call is being recorded please hold while i try to connect you hi hello everyone speaking [usr] hello are you [pii] [sys] yes it's myself ma'am how are you doing [usr] b what what's your name please i'm sorry [sys] my name is [pii] but it's also [pii] [pii] that's the second name if i send you an email [usr] sorry [sys] you would have received as [usr] cause [sys] [pii] [usr] that nine [pii] [sys] yes [usr] is that [sys] exactly [usr] right but that is your first name is it [sys] the first name is [pii] and [pii] is the second name [usr] you're a 30 [sys] yes ma'am [usr] i see ok i was a bit confused in [sys] sorry sorry for that [usr] [pii] can i call [sys] yes [usr] you [pii] [sys] please [usr] now [sys] please go ahead [usr] thank you thank you i have tried on i think i mentioned it to you i'm not in favor of the internet and truly i cannot for the life of me send these photos and invoices i've got them i've tried i think i emailed you just now i don't know how to send them i mean you said to me you will say i just have to answer it and i can't [sys] all right [usr] i just [sys] ok i think that makes it easier [usr] my cousin [sys] just a question [usr] go [sys] have you got ma'am a whatsapp on your phone ok [usr] i have [sys] what [usr] yes [sys] i will do is i can send you [usr] that [sys] from a mobile number [usr] because [sys] message but i will need a a mobile number from you if that is the case i can send you a message and you can just send me on whatsapp if that is easy for you [usr] i can send you i think this is my whatsapp [sys] your your line [usr] season [sys] is breaking [usr] cos i [sys] by the way i'm really sorry [usr] sorry if [sys] yes [usr] i need [sys] shall [usr] a as [sys] shall [usr] well [sys] i call [usr] as well [sys] you on [usr] as [sys] your landline number [usr] a tax [sys] wait or your mobile number maybe [usr] it would be wonderful [pii] [sys] yes [pii] just to repeat [pii] [usr] [pii] [sys] [pii] [pii] ok i will just call you right now thank you thank you [usr] appreciate that | 2Chase Call
|
[sys] thank you for calling i know [pii] partnered with bush gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i am sorry did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] hi i booked a visit online a few days ago for the 27th of december and i need to cancel it thanks [sys] ok what is your postcode please [usr] it's [pii] [pii] [sys] and the first line of your address [usr] [pii] [sys] and who am i speaking to [usr] [pii] [sys] please all right no worries that's been canceled for [usr] that's [sys] you now [usr] brilliant thanks very much all right [sys] no worries cheers thank you [usr] bye [sys] bye bye | 2Chase Call
|
[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor morning my name is [pii] how can i help [usr] hello that's [pii] calling from first port scotland out of our team we're just calling back to see if there was an update for case were passed over a little while ago [sys] you just one second [usr] we do have a reference if that's any good [sys] what's the post code [usr] the post code is bear with me two months papa alpha 13 for whiskey [sys] we've got the job what time did you pass it over [usr] we passed it over at around half past 11 this evening [sys] yes it should go out around about half hopefully by about half 23 o'clock [usr] that's no problem at all it's just why the call come through but there was an issue with the system it dropped we just were obviously wondering if [sys] ok [usr] was an a a between 2 33 [sys] no worries [usr] am [sys] around then [usr] that's no problem at all we'll pass this on to the customer [sys] alright thank [usr] thanks [sys] you [usr] very much for your [sys] bye [usr] help there [sys] bye [usr] bye | 2Chase Call
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino how can i help [usr] hi good morning love i've got an appointment this morning i am at my appointment is through british gas but but i spoke to the local office in [pii] and he said i was down for the first call in the morning can you just just check for me to make sure that's still the same because i'm i've got to get to work [sys] but i'm gonna have to put you through to the right team i'll be one [usr] thanks [sys] moment [usr] love [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too | 2Chase Call
|
[sys] good morning plumbing [pii] speaking how can i help you [usr] hello i'm speaking from i'm not sure where you are but perhaps not list i rang on friday to ask for help with a a drainage problem [sys] ok [usr] set in the pipes and someone was supposed to be coming today [sys] right [usr] and [sys] what [usr] well they were coming on friday and then they couldn't and it was booked in for today this morning [sys] what's the post code [usr] [pii] echo hotel [sys] for echo hotel did you say [usr] yes [sys] ok let me just have a look you just wanted it confirmed that somebody's coming out today is that right [usr] i was hoping they'd have been here first thing soon as you couldn't make it on friday [sys] ok if you bear with me i'll just see if the dispatch is available one moment [usr] thank you [sys] hello sorry she's not on the phone at the moment what i can do is get her to give you a call back as soon as possible what's the best number to to get you on is it the one you're on at the moment the landline number all right no [usr] yes [sys] problem i'll send her a message now and get to give you a call ok ohh right [usr] ok [sys] thank you bye [usr] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to my name is [pii] how can i help [usr] hi i sent a or i have a problem at the house here with the drains er it happened yesterday evening quite late i've got a reference number here but i was wondering if i'd be able to speak with the local team and fix the time for them to come [sys] yes what is your reference [usr] it's dy dash wo dash 3237622 [sys] can i just take your name sir [usr] it's [pii] [sys] no problem ok i've got the job bear with me one moment i will just get the local office and i'll get you through to them [usr] thank you [sys] no worries hello how can i help [usr] hello [sys] why [usr] my name's [pii] i'm in here in [pii] with my dad and his drain which leads to the septic tank is fully blocked [sys] ok what was his post code please [usr] that's [pii] [pii] [sys] bear with me and i'll just see if some a colleague from the drainage department is available [usr] that's it thank you [sys] mines are currently busy hold for a short while and your call will be answered hello you've been passed through to someone on the drainage team how can i help [usr] hi hi a bit of a funny one here i'm staying with my father he's a little bit old in ham and er the drain he has a drain which connects i think the kitchen and bathrooms on one side of the house to a septic tank [sys] right [usr] now that drains blocked the the i'm not sure if it's sewage or well it smells sewage is is coming [sys] right [usr] up into the garden [sys] right [usr] i was wondering if you'd be able to come and try and clear that drone we checked the septic tank and the septic tank is nowhere near full we're quite sure it's a [sys] it's [usr] problem [sys] nowhere near four [usr] no [sys] no perfect obviously that's the first question i would ask that the septic tank is [usr] yes [sys] is checked and make sure that it is not full because obviously when we clear a blockage we need somewhere for it to go [usr] of [sys] to [usr] course apparently there's a lot of [sys] no [usr] head space in that [sys] perfect perfect have you been quoted any prices for our attendance at all [usr] no not at all no [sys] for us to come out and clear a standard household blockage it's 100 and £65 for the first hour if the engineer finds anything non standard now what i mean by that is the blockage is caused by a heavy scale build up roots in the pipework or or the drain is defective of any way it would then incur an extra £55 per half hour thereafter [usr] ok that's fine [sys] and i say if there's any issues obviously the engineer will keep you informed every step of the way is there an email address that i can take [usr] there's just 11 minor thing here and that's that i'm dealing with this on behalf of my father but the insurance [sys] right [usr] is all in his name obviously i'm just here on holiday [sys] right it would it would it would need to be payment on completion [usr] that's that's fine that's fine he'll claim afterwards i was just wondering for the when he needs to claim afterwards for the insurance it will probably need to be in his name not really imagine [sys] no that that that that that that's fine the engineer if you just let the engineer know that on site he can obviously [usr] yes [sys] because the engineer will leave you a receipt he [usr] ok [sys] can then obviously write that name on the receipt for you [usr] ok perfect great i just didn't know if that documentation would come from you but the email address you said [sys] yes please [usr] that's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] i think i sent you guys a booking last [sys] i [usr] not sure if it came through [sys] i i've i've [usr] but [sys] no i've got that that's that's what i'm going through now just just to we always we we we were due to call you in within the next 10 minutes anyway just to confirm [usr] ok thanks [sys] everything [usr] no [sys] but now as soon as we get a booking a booking via our head office or via the online portal what we normally do is we ring and just call and confirm everything anyway is there any parking issues there at all [usr] no not at all [sys] bye bye no parking issues anybody with any covid symptoms [usr] nope [sys] and i should just put on their elderly customer present [usr] he's he i mean he's in his late seventies but it's er i i'm i'm trying to help him out a bit [sys] no that's absolutely fine obviously we normally ask if there's anybody on any vulnerabilities obviously just just to if we need to make any special precautions in the way that we carry out our works [usr] that's [sys] but [usr] nice [sys] that's fine i'll just put elderly customer what else do i need can i just confirm your contact number please because it seems to come through quite funny [usr] i'm as as i said i'm on holiday i live in [pii] it's a norwegian phone [sys] ok ok [usr] that's right it it it should be [pii] and then [sys] [pii] [usr] [pii] [sys] ok it's the ii i take it are you at the property at the moment are you more [usr] i'm here exactly [sys] you you are at the address in [usr] correct correct correct [sys] right perfect the telephone number sorry [usr] [pii] [sys] yep [usr] [pii] [pii] you can have his do you want his mobile as well which is obviously an english number and then [sys] yes please [usr] if there's some something going funny with it it should i mean i don't see why it shouldn't go [sys] no [usr] through [sys] you shouldn't do but let's just if i could just take an alternative [usr] sure one sec [pii] [sys] [pii] [usr] [pii] [pii] [sys] perfect just put man right no worries i shall get an engineer out to you at some point today unfortunately i can't give you any time frame because we are really busy in that area but he will give you a call when he's on his way [usr] ok but it should be today you say [sys] it it will be today i just can't guarantee [usr] no [sys] what time [usr] no that's [sys] of day [usr] fine [sys] that will be i i would say it'd be more towards the end of the day at the moment as it looks but i say i can't i can't guarantee anything [usr] cool when do you guys finish for the day [sys] well the the engineer that would become is our also our on call engineer he he he's on call he he'll be 24 7 [usr] ok it's fine fine ok [sys] but but but towards the end of the day if he's not with you by four half past four i'll give you a call just to let that everything is still ok for today he's just running late [usr] that's fine and just one more time just i can write it down the the price did you say 100 and 50 for the first hour [sys] 100 and 65 for the first hour [usr] ok and then [sys] £55 for half hour thereafter i if the blockage is deemed non standard and is more difficult to clear [usr] super duper thanks much [sys] all right no problem at all thanks bye bye now [usr] cheers bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's re did that you can now drain your services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to gas speaking how can i help [usr] hello i made a booking earlier today and i'm it's the first time i've ever done it with rod and i'm concerned that i might not have called the right number i i don't know if i'm supposed to just called a number for my area [sys] ok did you say you've made a booking [usr] yes i have [sys] ok what's the post code [usr] it it's [pii] ju sorry there's just much going on today of trains blocking and lights being put up and bells being installed i don't know what [sys] ok sorry i've got fo 195 [usr] yes ju [sys] ju [usr] i've got the booking [sys] and [usr] reference [sys] what's the address [usr] here it's [pii] [sys] and what name is it please [usr] [pii] [sys] just having a look now i've got a job booked in for tomorrow for you [usr] ok and and was i supposed to have called a local number [sys] no no [usr] that that's [sys] it's [usr] ok [sys] it's all booked in [usr] ok fine and is that in now for the morning [sys] it is [usr] that's right that's ok [sys] it's [usr] i [sys] no it's an afternoon [usr] i [sys] call [usr] no i i initially made it for the afternoon i called this morning and they said they could change it to the morning tomorrow is that feasible or not [sys] i'll just have a look for you [usr] thank you [sys] and they have a note saying that it's changed to am but nothing's [usr] activated [sys] been changed let me see let me see if i can do it [usr] that's really good of you thank you but it's a good job i did call then isn't it these things happen not to worry [sys] i've done it in the morning [usr] you're lovely that's all with my local area then [sys] no problem [usr] that's fine i appreciate i have to take my turn there are probably other people ahead of me thanks [sys] no that's [usr] for your [sys] fine [usr] help [sys] no problem take [usr] thank [sys] care bye [usr] you [sys] now [usr] bye [sys] bye | 2Chase Call
|
[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three hello [pii] [pii] [usr] good morning on monday i had some work done at madre and they they they said they were coming back to dig down and to investigate what's happening but i haven't heard [sys] what's [usr] anything [sys] your postcode please [usr] [pii] [sys] [pii] ok bear with me two seconds i'll find out for [usr] ok [sys] you [usr] then thank you [sys] hello we can get an engineer to you on the 20th [usr] ok the 20th of december let me just put a next what day what day is that on [sys] fine [usr] a thursday [sys] go [usr] that'd be fine what [sys] i know [usr] in afternoon or does it does [sys] in the morning [usr] in the morning that that's the 28th of december am ok thank you very much for your help [sys] no worries take care [usr] bye bye [sys] bye bye | 2Chase Call
|
[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press good afternoon speaking [usr] hi there i phoned earlier to book a job in [pii] where i bought train we've got it's just [sys] what's [usr] to see if [sys] your [usr] there's [sys] postcode [usr] been any [sys] there [usr] updates [sys] please [usr] on it to see if [sys] huh [usr] it's [pii] [sys] and the surname yep i have it here mr [usr] [pii] [sys] [pii] we've been trying to contact the number that they booked on for the job but it was the wrong telephone number there's either a digit too much [usr] all [sys] and a digit [usr] right can [sys] missing [usr] we check ok can we [sys] the [usr] check [sys] number [usr] that [sys] i have [usr] number [sys] is [pii] [usr] there's no eight [sys] [pii] [usr] it's [pii] [sys] right [pii] ok we don't have anyone [usr] that's [sys] available [usr] it [sys] today i'm afraid it will be tomorrow before we could have someone with [usr] right [sys] you [usr] ok [sys] i can give you the prices [usr] ok [sys] is a house of flat or business premises a house it would be 100 [usr] it's [sys] and £70 [usr] a house [sys] to unblock for you and payment would be direct to your engineer it [usr] ok [sys] would be cash credit or debit card if that's all right fantastic he'll give [usr] yep [sys] you a wee call [usr] that's fine [sys] on your number i'm gonna read that back to you it's [pii] fantastic they'll call you tomorrow [usr] that's [sys] when they're [usr] correct [sys] on the way thank you very much thank [usr] ok [sys] you bye bye [usr] thanks very much thanks bye bye | 2Chase Call
|
[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss [usr] why [sys] an invoice or have a finance query please press three if you're calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two [usr] i'm talking why am [sys] good afternoon [pii] [usr] hi this is missus [pii] i'm waiting for someone to give me a call back cause they came out to see me last week [sys] well [pii] said [usr] and they said [sys] hello [usr] that they was going to give me a call back to find [sys] right [usr] out [sys] just [usr] when [sys] bear [usr] the work [sys] with me for [usr] can [sys] a second [usr] be [sys] please [usr] carried out ok [sys] can i take your postcode please [usr] [pii] [sys] right just bear with me [usr] ok [sys] hello right the earliest availability we've got to do a leak detection is next wednesday the 18th [usr] hi [sys] yes ok [usr] next [sys] we'll be the engineer's [usr] wednesday [sys] second [usr] the [sys] job [usr] 18th [sys] of the day [usr] ok [sys] he has [usr] then [sys] got a job in front of you but he will call you when he's on his way the 18th which is wednesday ok [usr] the 18th [sys] right lovely [usr] of [sys] thank you bye [usr] of [sys] bye [usr] october [sys] bye bye [usr] ok then thank you much thank you bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening this is how can i help [usr] hello is that down the road i've got a job booked for tonight for a plumber through my insurance company but [sys] ok [usr] er i just want to know if he's coming or not [sys] let's have [usr] ok [sys] a look what's the postcode there please [usr] [pii] [pii] and if i can get some timescale [sys] is it what's the house number [usr] [pii] and it's [pii] [sys] ok [pii] you say [usr] yes [sys] is it just a leak under the kitchen sink when the kitchen sinks in use [usr] ok [sys] it doesn't leak when there's any [usr] but [sys] leaking when you use it [usr] i'm not that fast if it comes tomorrow to be honest i'd rather get a good night i don't expect them to come out that quick i did mention it to the the chap who i booked it with [sys] hm [usr] a few hours back [sys] just bear with me then just won't be a moment ok it was raised but it has been canceled [usr] why has it been canceled [sys] the job been passed back to the insurance company what you would need to do is is [usr] speak to the insurance company [sys] you need to go back to the insurance company [usr] why is it canceled cos why is it notified [sys] we don't cover that particular that franchise doesn't cover that insurance you need to go back to the insurance company [usr] for what [sys] because then then [usr] for [sys] i don't [usr] for [sys] know all i know all i know is that we don't cover that you'll need to go back to your insurance company it's up to them to find someone that can do it we [usr] all [sys] we [usr] right [sys] we [usr] ok [sys] don't do that all [usr] all [sys] right [usr] right [sys] it's something you need to take up with them [usr] no [sys] ok [usr] i'll do that thank you [sys] all [usr] cheers [sys] right [usr] bye bye [sys] thank you bye [usr] bye [sys] bye [usr] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality [usr] when did i [sys] and [usr] phone [sys] training [usr] up [sys] purposes [usr] what day [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to [pii] here at how can i help [usr] hello my name's [pii] i phoned up saturday just gone er somebody from darod is supposedly phoning me tomorrow because we were away we've come back early and i wondered if it's possible to speak to somebody now it's regarding a pump for the shower [sys] ok it's for a pump for the shower ok [usr] you should have it on record that that somebody's contacting me you should have a job already [sys] ok i can have a look for you what's the post code for the property please [usr] [pii] [pii] [sys] ok and what's the first line of the address [usr] [pii] [sys] ok i can see that here now ok was it booked with british gas [usr] it's not been booked through british gas no because they british gas don't cover you for your shower [sys] that's correct [usr] therefore i've had to phone up down the road direct [sys] no i can see that here now that's fine ok it is down for tomorrow for them to attend and get that sorted for you unless it's in country [usr] is it possible to bring it forward [sys] it might [usr] at all [sys] not [usr] now [sys] be [usr] we're [sys] possible [usr] back home [sys] the only reason being is for same day appointments it's normally emergency work things ross going everywhere [usr] right i'm with you is there any idea what time somebody [sys] i can [usr] be contacting [sys] have a look to see [usr] us tomorrow [sys] when it's scheduled in for you let me just have a quick check it's an all day appointment it's any time between eight in the morning through till six in the evening that an engineer could attend but they will give you a call when they're on [usr] ohh ok [sys] their way just to let when they're near the property not [usr] right [sys] a problem at all have a wonderful [usr] then [sys] day [usr] thanks very much for your help [sys] bye now [usr] thank you bye bye | 2Chase Call
|
[sys] good afternoon dina plumbing [usr] hello there it's missus here just wondering if anybody's anywhere near the flat is [pii] [sys] right a second the [pii] [usr] [pii] [sys] he's traveling to you at the moment [usr] he's traveling there at the moment that's great i think there is somebody in the flat at the moment that's fine super [sys] he is on [usr] thank you [sys] he [usr] very much [sys] is on it ok [usr] ok [sys] thanks [usr] thanks a lot [sys] bye [usr] bye [sys] bye [usr] bye | 2Chase Call
|
[sys] thank [usr] thank [sys] you for calling [usr] you for [sys] dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you wire our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care pussy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon through today i speak to [pii] how can i help [usr] hi i had someone come around a couple of weeks ago and i've gotten an email to say if if we wanna do any further works but a quote but i don't wanna do any further works [sys] ok [usr] but i haven't i haven't just wanna check because i haven't received any initial invoice for the for when they came over [sys] what's the postcode please [usr] [pii] [pii] [sys] [pii] the first line of the address please [usr] [pii] [sys] and just your name [usr] [pii] [sys] got you i can get you directly through to the office that came out and they'll have a chat with you go from there they didn't hang on a second just looking out there i mean they only just do it they didn't do any work did they they only quoted [usr] no [sys] you [usr] no [sys] for [usr] no [sys] a clean [usr] no is that is that [sys] there's [usr] does that mean there's [sys] there's [usr] no [sys] no [usr] there's no [sys] no charge no charge anyway [usr] ok ok ok ok ok that's fine ok [sys] no charge [usr] ok [sys] anyway [usr] ok all right [sys] right [usr] ok thank you ok [sys] no problem at all take care [usr] ok [sys] bye bye now [usr] bye bye bye [sys] thank [usr] bye [sys] you bye bye bye bye [usr] what | 2Chase Call
|
[usr] just two [sys] thank [usr] and five [sys] you for calling dino rod partners with british gas [usr] what is it how to [sys] please listen to the options [usr] speaker [sys] carefully we can get you to the right team if you need any help with a drainage problem press one if [usr] with [sys] you [usr] which [sys] require [usr] of [sys] our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] what time do you do it in the morning thank you [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help through to d my name is [pii] how can i help [usr] hi there it's [pii] i'm just wanted to know i'm waiting for plumber but could you please tell me what the estimated time for it [sys] for what sorry [usr] my my outdoor pipe is bur this morning and i called for the plumber at eight 850 in the morning but i'm still waiting for it [sys] what's your postcode please [usr] ach [pii] [sys] [pii] or [pii] [usr] [pii] three lh lima hotel [sys] do me and the first line of your address [usr] it's [pii] [sys] ok just hold the line let me see if i can find out won't be a second [usr] great thank you much [sys] alright [usr] we do come on [sys] hello [usr] hey up [sys] thanks for holding on ok i have just been trying to get through to the engineer now now i've just the engineer is currently stuck at a job but there is an engineer scheduled to come out that the [usr] ok [sys] reason he hasn't turned up is that he has just been stuck at a job i think he is about to finish that job and yours and yours is likely to be the the his next destination ok [usr] it [sys] i do [usr] will be [sys] apologize [usr] it will be [sys] for the [usr] the next one hours [sys] yes that's correct [usr] ok ok that's fine that's fine thank you much for your thank [sys] all [usr] you [sys] right no worries [usr] no [sys] all right [usr] worries [sys] cheers [usr] bye [sys] bye all right bye | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [pii] speaking how can i help [usr] hi i called earlier today and i was told that somebody would be with me the before six or six o'clock to six o'clock i've [sys] can [usr] not [sys] i just [usr] heard [sys] start [usr] of anything [sys] taking your postcode please [usr] [pii] [sys] sorry [usr] [pii] [sys] [pii] [pii] thank you much can you please confirm the first line of the address [usr] it's [pii] [sys] thank you can you please confirm your full name [usr] [pii] [sys] thank you much let's have a look ok blocked external drain over 20 because the husband yes the engineer they have they got a list of jobs and he's gonna attend any ok start times ok rate let's have a look now i can see the job has been dispatched to the engineer and he's [usr] to [sys] gonna [usr] who sorry [sys] attend the job the job has been passed to the engineer he's he he will attend the job i'm not sure when he's gonna come i i can just put you on hold and call the engineer and see how long he's gonna [usr] because [sys] be please [usr] i need to know i've got an elderly mum here she's got dementia [sys] yes i'm sorry i will just try to find out for [usr] thank [sys] you [usr] you [sys] can i just put you on hold for a few minutes please [usr] thank you [sys] thank you hi [usr] hi [sys] i have just speak to the engineer he's going to call you now and he's going to he said he will co he's he will come to attend [usr] ok thank [sys] he is going [usr] you [sys] to call you thank you take care | 2Chase Call
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services [usr] should say [sys] from [usr] [pii] [sys] blocked drains [usr] didn't [sys] to burst pipes and busted boilers we're here to help [usr] it's [sys] good [usr] a shame [sys] morning you've [usr] watch [sys] reached speaking how can i help [usr] hello there i was waiting for a quote to come through we had someone come and see us the other day but nothing's come through to do the next work i'm wondering if you could chase it out for us [sys] sure what's the post code of the address please [usr] [pii] for [pii] [sys] the first line of the address [usr] [pii] [sys] give me a moment it'll be the local office that you'll need to speak to i can provide you with a direct number if you [usr] huh ok [sys] do you have a pen and paper in hand the number is [pii] [pii] [pii] [usr] lovely all right thanks very much [sys] alright take care thank [usr] thanks [sys] you bye [usr] bye [sys] bye [usr] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote you're through to [pii] my name is [pii] how can i help [usr] hi just trying to get an update as to what's hap happening with our drainage clearance i've got a booking reference [sys] just bear with me a quick second one moment what's the booking reference please [usr] delta yankee hyphen whiskey [sys] yup oscar [usr] office [sys] hyphen [usr] oscar hyphen 3580623 [sys] ok and what's the first line of your address please [usr] er chance zc astro chance [sys] ok bear with me a quick second i'm going to give you a number to call because i can see that they they came out a couple of days ago but there's nothing that suggests that they they are due to come out again i don't know if someone's not put it on here who do you have a pen i'm gonna give you the number to the local office [usr] go ahead [sys] it's [pii] [pii] [pii] [usr] yep and who who is that is that a diner is that a diner road [sys] it's [usr] office [sys] a it's a local [usr] is it [sys] dino road office the ones that send out the engineers [usr] right ok i shall [sys] all [usr] give [sys] right [usr] him a call [sys] no worries cheers take care bye [usr] thanks [sys] bye [usr] cheers bye | 2Chase Call
|
[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment good morning plumbing [usr] good morning i have booked an appointment with [pii] and they've been to the flats but they have informed that they will come again but they haven't visited i don't have a reference or anything i can give the proper details [sys] can i take a postcode for the property please [usr] yes it's [pii] [sys] sorry what can you repeat that again please [usr] [pii] hotel [pii] [sys] we we and where is that end you say [pii] [usr] [pii] [sys] that's not an area of the week i hear [usr] ok [sys] i can see if i can find is i know plumbing that you're trying to reach or [usr] [pii] [sys] ok this is plumbing but that's we don't cover folks then i can get [usr] ok [sys] a number for the local office for rod bear [usr] yes [sys] with [usr] please [sys] me [usr] can i have [sys] i'll just [usr] it [sys] see if i can find that for you i [usr] thanks [sys] there's a number here for [pii] it's [pii] [pii] [usr] yes [sys] [pii] [usr] thank [sys] thank [usr] you [sys] you bye bye [usr] thanks bye | 2Chase Call
|
[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment [usr] right [sys] i know plumbing [pii] speaking [usr] hi there i'm calling from client desk i've been transferred over by the key accounts team apparently the system's down they're able to tell me an update regarding a job [sys] no we're we're the same we've got the same system [usr] all right i just need it canceling down if you can do that for me please a job [sys] i can i can take the postcode down of the the job itself and then we can get that closed once we're back up and running what's the postcode [usr] [pii] [pii] [sys] [pii] perfect [usr] and [sys] and [usr] it's [sys] you want that [usr] number [sys] canceled [usr] [pii] [sys] you want [usr] sorry [sys] that canceled all together [usr] i just need the visit canceling it's [pii] [sys] [pii] ok once we're back up and running i'll get that canceled off the system ok [usr] that's fine do you need ad y number just to make sure as well which one cancel [sys] i'll [usr] it [sys] take [usr] down [sys] that just in case we've got one similar to that what's the digits on that dy number [usr] it's 3727 [sys] 3727 [usr] double 03 [sys] double 03 perfect i've taken that down and we'll get that canceled off when we're up [usr] that's great [sys] alright [usr] thank you you [sys] thank [usr] have a great [sys] you [usr] day bye [sys] and [usr] bye [sys] you bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote you're through to [pii] my name is [pii] how can i help [usr] hi just trying to get an update as to what's hap happening with our drainage clearance i've got a booking reference [sys] just bear with me a quick second one moment what's the booking reference please [usr] delta yankee hyphen whiskey [sys] yup oscar [usr] office [sys] hyphen [usr] oscar hyphen 3580623 [sys] ok and what's the first line of your address please [usr] er chance zc astro chance [sys] ok bear with me a quick second i'm going to give you a number to call because i can see that they they came out a couple of days ago but there's nothing that suggests that they they are due to come out again i don't know if someone's not put it on here who do you have a pen i'm gonna give you the number to the local office [usr] go ahead [sys] it's [pii] [pii] [pii] [usr] yep and who who is that is that a diner is that a diner road [sys] it's [usr] office [sys] a it's a local [usr] is it [sys] dino road office the ones that send out the engineers [usr] right ok i shall [sys] all [usr] give [sys] right [usr] him a call [sys] no worries cheers take care bye [usr] thanks [sys] bye [usr] cheers bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get did that you can book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] how can i help [usr] all right i'm not really sure if you're the right person to talk to but somebody came to look at my washing machine about a month ago thought it was fixed but it started leaking again i'm not really sure what to do my landlord told me get a guarantee i'm not sure if you need to talk to him or me or what really [sys] ok no worries do if there's a home care policy with the british cars [usr] i don't think he just said it's got a three month guarantee is that not is that the same thing or is that something different [sys] ok what's the post code [usr] [pii] [sys] [pii] [usr] [pii] [sys] and the first line of address [usr] tender market house [sys] thank you just checking out the details bear with me two seconds [usr] ok [sys] that's fine we came out a couple of days ago the plumber made his report and there's 14 day guarantee on there as well that's fine i can just book out an a recall engineer to come out for you under the guarantee [usr] it [sys] just confirm a few details for me it's for residential property and just confirm your name for me [usr] it's [pii] [sys] and contact number [usr] [pii] [sys] [pii] [usr] [pii] [sys] perfect any health issues or vulnerabilities [usr] no [sys] ok perfect i'll book out a recall for you now i'm just gonna pop you on hold for a minute or two just to confirm availability [usr] ok [sys] is that ok thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems hi sorry i do apologize i just realized it wasn't a two it wasn't two days ago it was two days ago last month what i'm gonna do for you is i'm just gonna pass you through to the local office and they'll be able to confirm with you the guarantee because [usr] ok [sys] i i can't see it does say 14 days but they'll have to confirm it for you just hold the line [usr] ok [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative good afternoon plumbing how can i help [usr] well somebody just passed me through to you because [sys] it's [usr] i had [sys] monthly out [usr] my [sys] of hours [usr] washing machine fixed but it's still leaking and my landlord told me i've got a guarantee but he said he wasn't sure he then passed me through to you [sys] okey doke right bear with me one second i just need to bring up the right page and then i'll take some details from you if that's ok can i have a postcode please [usr] it's [pii] [pii] [sys] [pii] [pii] and the first line of your address please [usr] [pii] [sys] hopefully ok wash machine leaking ok if you don't mind holding one second i'm just gonna transfer you through to my colleague ok thank [usr] ok [sys] you thanks met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're for whole hour or sleeping in a wooly hat we give you the convenience of skilled engineers hello sorry right i've just spoken to my colleague she's asked are you around tomorrow afternoon for us to come back ok the appointments for the afternoon run between one and five but we'll get the engineer to give you a call when he's on his way to you and he will rectify the issue ok [usr] ok [sys] right [usr] thanks [sys] no [usr] very much [sys] problem at all take care thank [usr] ok bye [sys] you bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes gaming weapon services you're speaking to how can i help [usr] hi i am called up i booked online with british gas home care for drain unblocking today for one till six and nobody's come yet but i've had the text saying it's been scheduled to the engineer i just want to know if they are coming tonight still or if it's likely to be tomorrow now [sys] i'm not sure i'll have a look into that if can i take your home credit card number there please [usr] home care account number not sure i've got the i've got the reference number for the booking though [sys] ka dywo [usr] that's the 1370 7818 [sys] 7818 dyw 3707818 give me one moment let me see your name and address for me please [usr] it's [sys] sir [usr] [pii] or [pii] and it's [pii] [sys] ok ok it's been dispatched on engine app ok let me see if i've got his contact number i'll try and get in touch with him just to find out because it's it's it's definitely his new job ok he's still he's on the job ok but i'll speak to him right now give me one moment [usr] ok [sys] ok [usr] that's fine perfect such inspirational music i'm just talk it tastes rum today it's the sugar that's the only time you drink full fat coke i have rum and coke you don't ever sit there when you're hammered and go i'll have rum and diet coke or coke zero or coke caffeine free you can run the doctor doesn't know how many calories you knock back on a night out [sys] hello there sir thank you much for staying on the line there [usr] no [sys] my [usr] worries [sys] apologies i have spoken to the engineer he has confirmed that he's going to be there ok just before eight o'clock [usr] ok that's perfect thanks for let me know [sys] ok no problem anything else i can help you with [usr] no [sys] at all [usr] that's [sys] today [usr] everything [sys] sir [usr] thank you very much [sys] thank you much for your time and your call take [usr] excellent [sys] care thank [usr] cheers [sys] you [usr] thanks bye | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes evening this [pii] speaking how can i help you [usr] hi there i've got a booking for tuesday and i'm just calling about that can i chat to you about that [sys] we can [usr] great and the reference number is dy that's delta yankee whiskey oscar and then the number after that is 3735433 [sys] and can i get your postcode [usr] sure it's [pii] [sys] and the sign of address [usr] it's [pii] [sys] [pii] [pii] [usr] that's the one [sys] yep and can i get your name and best contact number [usr] sure it's [pii] and [pii] [sys] all right go ahead [usr] thanks i've got i've since i made that booking i've had a another drain expert come out to have a look at it from a from another company that could come sooner i'd to keep the booking with diner rod but i wanted just wanted to update the details on it in case it means the engineer can bring different kit or whatever i mean because they did an internal e they the guys that went in on friday did a mechanical they put a i can't remember what it was called but it was a mechanical clearing out tool i don't if if if the and it was a 25 ft line and they couldn't then get a 50 ft line in there i'm updating say if if that's exactly the same thing that the dino guy would do is is there anything else they can either bring a different tools or they can do a quote on on they can just come intending to do a quote for doing more work does that make sense [sys] it does make sense normally if there's a blockage it'll be a jet flush [usr] ok [sys] that they normally bring [usr] ok i think it was a jet i i mean i think but i mean maybe it's a different ok i think that was the similar tool do the lengths that they can normally work with without being [sys] i'm not quite sure but it is normally quite long because they do it with every strain but if it's short for some reason which i'm not quite sure why it would be but we can reschedule another appointment for you to get the correct equipment but normally we do have the right right equipment anyways [usr] ok well let's keep it in there and typically are there some how does it work if if they can't clear it on the day what will they do next they quote for returning to do some further work [sys] the engineer will let he'll tell you the pricing beforehand and if you wanna go ahead he will if not there's no obligation to pay to send him away if it's further work needed we would need to reschedule we would need to book you in front of appointment [usr] sure [sys] and then we do it from there [usr] cool and then and then that second appointment will be would that be to quote for the work or will that be to undertake the work and and and the guy on the first day will he be able to try and size up the scale of the job to return to do if that makes sense because ii i think i'm anticipating that there may be work that needs to be done to access pipes through floors things that if you can't get it out with the power flash [sys] right on the second he'll come and there's a situation give you a quote and see if he can block it if he can brilliant if not then he will tell you what [usr] great [sys] what will happen next [usr] what were the next [sys] normally [usr] ok [sys] they just just an appointment and they can do the work [usr] ok they'll they'll do the appointment to do the work then ok cool i'm just because if someone else is living there i'm just trying to manage their expectations on timeline just to give give them a sense of how many how many stages [sys] ok [usr] but that's that's very helpful thank you well we'll we'll we'll crack on with the booking and i will i can you see if i put on that booking a different contact number i can't remember if i gave or is it just my number on there [sys] it is your number and i [usr] can i put an alternative number on there because there'll be somebody else in the property on the on the day i think the alternative number is [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and whose number is this [usr] that's [pii] [sys] [pii] [usr] [pii] hotel [sys] perfect do you ok [usr] thank you [sys] right [usr] that's that's [sys] no [usr] great i i think that's probably everything but that's i'm very grateful for your help on a on a on a fri [sys] no [usr] on a saturday [sys] worries is [usr] evening [sys] that [usr] take care [sys] you too have enjoy the rest of the evening [usr] you [sys] take [usr] too [sys] care [usr] cheers [sys] bye [usr] bye now | 2Chase Call
|
[usr] the question [sys] good [usr] i'm ordering [sys] afternoon [pii] and [pii] speaking how can i help [usr] hello [pii] [sys] yes how can i help [usr] [pii] my name is from british home care services [pii] how are you doing today [sys] yes not too bad and yourself [usr] good man good i'm doing good on my end it's just one of the customers that is not happy ok can i give you the [sys] can [usr] postal [sys] i take the postcode [usr] code [sys] yes please [usr] it is [pii] why [sys] right that's not our postcode that's not post code we [usr] ok [sys] deal with [usr] who who do i speak to right because i've been through a number of local offices but no one's covering this address [sys] right i just if i could just take the full postcode i'll have a look [usr] ok it is bravo hotel nine city hotel bravo number [pii] [sys] right if you just bear with me for a moment [usr] things [sys] right i'm just gonna pop you on hold just for a moment just i can find the information [usr] ok [sys] hello is it for blocked drones or plumbing issues [usr] yes [sys] which one is it plumbing plumbing or drains cause i can give you two different [usr] i'm [sys] numbers [usr] not sure because sorry [sys] there's a franchise for the drains team and there's a fran sorry there's a telephone number for the franchise that deals with the drains and there's a telephone number for the franchise that deals with the plumbing i can give you both if you wish and then [usr] ok i think it's for the plumbing but nonetheless the plumbing give me the number [sys] right the plumbing is a franchise called met and their telephone number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] alright let me just read it out to [pii] [sys] yes that's correct and then for [usr] right [sys] the drain side [usr] and the drains [sys] it would be a franchise called p fitzsimmons [usr] sorry [sys] pete [usr] what is it called [sys] fitzsimmons [usr] ok and no nonetheless the [sys] it's [usr] number for [sys] [pii] [usr] me please [pii] [sys] [pii] [pii] [usr] [pii] [pii] ok and you said it's called did you [sys] fitz [usr] say t simmons [sys] simons it's fitz and then [pii] [usr] ok and the plumbing they deal with the plumbing and the drains they will be able to pick up this [sys] no [usr] booking [sys] the p fitzsimmons is for the drains and then the met serve is for the plumbing issues [usr] ok for the plumbing issues ok let me try and call the plumbing right to see what has happened because the engineer didn't go out to the plumber didn't go out [sys] right [usr] to the property [sys] i mean [usr] and the customer [sys] right [usr] was [sys] i mean [usr] waiting [sys] would the details be on the job or would the [usr] sorry [sys] details of which franchise be on the job or [usr] i i'm not able to pick up the booking on my end [sys] cos [usr] but [sys] i'm presuming from the first [usr] he said that [sys] i'm [usr] he received [sys] presuming [usr] a [sys] from the [usr] he said he said that [sys] bear [usr] he received [sys] with me [usr] a not [sys] for a moment i'm presuming from the the post code it's [pii] [usr] the post code [sys] no [usr] do [sys] you've [usr] you want [sys] given [usr] the postcode [sys] me the post code [pii] [usr] yes [sys] it's [usr] [pii] [sys] it's [pii] is the postcode for [pii] [usr] is it these numbers are just giving me is correct for for them to to contact them [sys] yes it's bravo hotel is it yes [usr] yes [sys] that's [usr] hotel [sys] [pii] area and they're the numbers that i've just given you [usr] ok perfect [sys] ok thank [usr] thank [sys] you very [usr] you [sys] much [usr] much [sys] ok bye [usr] ok bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com dino is one of the uk's leading and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust the fixed prices and no call out charges you can rely on to get the job done it's really easy to book appointments online just visit dino.com dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon thank you for calling duno [pii] speaking how can i help [usr] hi can i give you a reference number please [sys] go ahead [usr] dywo 3702903 [sys] let me see if i can find it and then what then right i i don't know i don't know i don't know i don't understand it to do one then and what name is that job booked under [usr] [pii] [sys] and if i could also take the first line of the address [usr] [pii] [sys] and just for data protection as well if i could take your mobile phone number [usr] [pii] [sys] how can i help [usr] well i'm wondering if i've got an idea of what time they they might arrive the the reason i'm asking is it's my parents well [sys] right [usr] my elderly parents' house i'd to try and be there if i can when when when the guy arrives [sys] i use it's booked in for tomorrow [usr] i know [sys] ok they're aiming to be there for between 10 and 11 [usr] right brilliant ok [sys] right [usr] i mean is there a number i could ring or would they ring me if it was any different or could they ring me if it was going to be any different to that [sys] of course the feel is i mean that's only your name they're not guaranteed to get there it all depends on what whatever job the engineer is doing before yours as long as it's a short job it shouldn't alter the time but if it if it takes a bit longer [usr] right [sys] or it's a big job and it's gonna be there's gonna be a delay they'll let [usr] right ok then right well i'll i'll get around there for 10 o'clock tomorrow then and hopefully all right brilliant [sys] no problem [usr] you very much [sys] take care [usr] cheers [sys] bye [usr] bye | 2Chase Call
|
[sys] dino plumbing [pii] speaking how can i help [usr] hello [pii] yes i'm re i'm speaking on behalf of an elderly gentleman who you took did the work for on wednesday i think last week yes do you need the postcode [sys] yes please [usr] ex 44 jj [sys] ex 44 jj and the house number [usr] three by stock close [sys] by stock close right we attended on the 14th by [usr] 14 [sys] the looks [usr] that's [sys] of it [usr] correct yes [sys] right and how can i help did you say [usr] what do we need to pay [sys] ok [usr] alright [sys] then ok then just bear with me i'll see if i can put you [usr] we [sys] through [usr] haven't [sys] to the drainage [usr] had an invoice [sys] team [usr] we've just got the receipt [sys] ok then just bear with me thank you [usr] ok thank you ringing get the music i keep that number don't need that i their numbers useful i don't know whether she saw the plumber in about stairs is it all done up with blue paper or something no do you want to pass the they're they're asking me to hold no this is yours i'll hold for a moment [pii] because they're they're asking me to hold and hold hey ho hm if you want a bit of lunch i for lunch have you got ri eaters ok and it's 20 to 2 why didn't you tell good why don't you get yourself something to eat while i'm waiting on the phone i beta or something see what you've got go go i'm not quite sure why i'm waiting [sys] hello [usr] hello hello [sys] hiya you been put through to [pii] [usr] hello [pii] right yes [pii] said i'd be speaking to you i'm speaking on behalf of mister [pii] who [pii] did work for last on the 14th and [sys] right [usr] this is to pay the bill do you need the postal code again [sys] if i may please [usr] [pii] [sys] yep [usr] [pii] [sys] ok did sorry was it [pii] that you said did the job [usr] he was he was excellent he really was [sys] ohh [pii] that's good let's just have a quick look here [usr] all we've got is a receipt at the moment we haven't got an invoice but [sys] right ok [usr] but i thought well i while i was here mister [pii] death i thought when i was here i'd ring on his behalf with [sys] ok [usr] for the card [sys] what is the amount that it says on [usr] 1 [sys] the [usr] £180.01 [sys] 180 [usr] 80 [sys] okey dokey alright let's just pop a few bits in here [usr] do [sys] ok [usr] you want the job number or you right [sys] yes if i can do please that'd be good [usr] 386 [sys] [pii] [usr] [pii] [sys] [pii] ok is there an email address because when i generate this it should then send an email confirming payment [usr] ok i'll i'll see if i haven't got it in front of me but just a moment [pii] what's your email address can you remember i'm a bit confused [sys] that's ok [usr] no he can't remember too confused i think [sys] ok not to worry i mean it [usr] i could give you [sys] the [usr] mine [sys] invoice [usr] if that [sys] will come through only [usr] what [sys] if you're happy to do that [usr] that yes lower case [pii] right [sys] is that a l or el [pii] [usr] [pii] [pii] son can't blank myself now i'm just [sys] [pii] is it [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok i've got okey dokey right [usr] ok [sys] ok can i take the long card number please [usr] yes [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] ok the expiry date [usr] [pii] [sys] [pii] and the number on the back please [usr] [pii] [sys] [pii] ok let's just copy a few of these bits for a reference ok let's ask it to pay say that ok that has gone through [usr] lovely [sys] i [usr] and you'll [sys] don't [usr] send me the [sys] know [usr] invoice will you [sys] it should automatically send it through [usr] ok [sys] would you to make a [usr] 430 [sys] there's an authorization code [usr] right [sys] i can give you that if you wanna make a note on the the sheet that you've got in front of you [usr] that will be useful thank you [sys] ok that is if you've got a pen ready sorry [usr] sorry i'm just trying to get the lid off right the double ok yes thank you [sys] ok that is 946 [usr] 946 [sys] four double eight [usr] four double eight ok that's that's super and it will come through soon [sys] yes [usr] will it [sys] it should do [usr] cos there's usually a time limit on it isn't there [sys] there is there we [usr] i gotta [sys] go [usr] get [sys] i've [usr] back [sys] just [usr] home [sys] told it i've just told it to send now the receipt should be on its way to you [usr] that's super i'll have to go home to my computer just to get it then ok all [sys] all [usr] right thank [sys] right [usr] you very much [pii] thank [sys] all [usr] for your help [sys] right no problem [usr] take care [sys] thank you [usr] bye [sys] bye bye bye | 2Chase Call
|
[sys] good morning dino plumbing [pii] speaking how can i help [usr] good morning [pii] i think i might have the wrong number but if you could help me please we had job done by [pii] well through our gas board insurance last week [sys] was [usr] is [sys] it [usr] this [sys] dino [usr] a different [sys] rod [usr] number [sys] was it dino rod or dino plumbing cos we're a separate franchise to dior rod [usr] i don't know [sys] can [usr] i'm [sys] i take [usr] sure [sys] your post code and i'll check [usr] yes [sys] if [usr] it's [sys] we've got your details on our system please [usr] it's [pii] [pii] [sys] at [pii] hotel [usr] yes [sys] hold the line i'll just pull your details up thank you [usr] thank you was it [pii] that come it was wasn't he not dina plumbing ohh right [sys] hello [usr] hello [sys] can you confirm your name and the first line of the address please [usr] it's [pii] [pii] [sys] ok there's a gentleman called [pii] visited [usr] y yes that was right yes [sys] and an an invoice was requested to fit a new hot water cylinder and it was reinstated [usr] yes [sys] how can i help you [usr] well it they came and fitted the new er cylinder and then we had a shower the day after and all the water was still coming through the hole in the ceiling [pii] came back and he said it was thought that it was a seal around the shower itself [sys] yes [usr] my husband's re sealed all round the shower and this morning he's gone in and the water is still coming through the ceiling he's made the hole a bit larger in the living room and he can see it's coming from the the trap under the shower [sys] ok i need to speak to a colleague can you just hold the line a moment please thank [usr] yes [sys] you [usr] certainly that's where it's coming from isn't it the trap under the shower what that must have been well i can always just book another appointment for nice with the gas board yes [sys] hello [usr] i [sys] you're through to [pii] hi [usr] ohh hello [sys] i understand that you've sealed around the shower now but it's still [usr] yes [sys] an issue [usr] yes er my husband's just made the hole a bit bigger in the lounge in the ceiling where the water came through originally and he's put the torch in and you you can see the leaks coming from the trap under the shower the water [sys] ok [usr] trap do i need to rebook [sys] no [usr] with [sys] that's [usr] gas board [sys] fine [usr] or [sys] are you at home this afternoon ok [usr] we [sys] [pii] [usr] are yes [sys] on a job this morning which is gonna take him a good few hours [usr] ok [sys] but i'll get him to you this afternoon if that's ok [usr] you'll be dreading coming down day close [sys] it'll be fine [usr] ok tell him [sys] i [usr] not [sys] will [usr] to bring a gun [sys] i will [usr] with you [sys] enticing with coffee it always works [usr] ohh right he's a very nice [sys] that [usr] gentleman [sys] is good to [usr] anyway [sys] hear right [usr] bless [sys] i'll get him to [usr] him [sys] you this afternoon [usr] ok [sys] alright thank [usr] thank [sys] you take [usr] you [sys] care [usr] much [sys] now bye [usr] thank you bye | 2Chase Call
|
[sys] good afternoon don openly [usr] hi there i wanted to see if somebody's somebody's able to come out to my place in [pii] we have i've got a my toilet is leaking at the bottom of the the base of the toilet i think what it is is it's a maybe the wax ring hasn't been properly sealed or has just come come unstuck maybe [sys] i [usr] wet [sys] it [usr] gasket seals the toilet to the floor [sys] right what postcode is that please sir [usr] [pii] [sys] [pii] see [usr] [pii] [sys] [pii] [pii] and do you have a a british gas policy or is it would that just [usr] no [sys] be sorry did you say [usr] no no no british guest policy there [sys] all right ok we are obviously extremely busy as we do work on the british gas and i [usr] ok [sys] would probably we would probably be looking at at least two weeks time from now [usr] ok no that's that's too long ok that's ok [sys] i i do apologize [usr] ok [sys] for that sorry [usr] thank you [sys] all right [usr] that's [sys] thank [usr] fine thank [sys] you [usr] you [sys] bye [usr] much [sys] bye | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today hi good day you're through to [pii] from [usr] i [sys] the home [usr] just [sys] care service how can i assist [usr] yes hello i don't know if i've got the right extension but over a week back i've got a home care agreement with british gas it was between floors it was a leak they passed the job on to diner rod and the diner rod plumber came on the 13th of december the week on yesterday and he repaired the leak but he had to cut a square out of the bathroom ceiling where it was leaking through and he [sys] ok [usr] before he left here he arranged or or put in for a job for it to come and be repaired and plastered i've not heard anything if i give you my postcode and that would you be able to tell me what's happening [sys] alright can i please have your first name [usr] my first name is [pii] [sys] home address [usr] it's [pii] [pii] [sys] all right now can i please have your date of birth [usr] yes it's the 13th of may 1950 [sys] alright let me just deal with you ok you're saying when was this appointment then [usr] well the the the plumber was here to fix it on the 13th of december he put in for a plasterer to come and repair it through diner rod he said we fix it or put it back together but i've not heard anything i'm not chasing anything i just wondered i hope the job is on you have got it ready for me if what i mean is is it booked [sys] ok alright ma'am just bear with me a second let me just try to find this appointment ok [usr] ok [sys] i would say [usr] thank [sys] at [usr] you [sys] all [usr] thank you very much thank you [sys] hi today sorry for the long hold ok alright [usr] that's [sys] i have [usr] ok [sys] spoken [usr] thank you [sys] with our support team i do see the the appointment here on my side we can request for someone to come to come and make good on your property for tomorrow that will be an all day slot between and 6 p.m. [usr] right that's fine thank you very much did they not have it recorded before you got through [sys] it [usr] to [sys] does [usr] them [sys] show on the system and the engineer has written down but we need to first book confirm and then we'll be able to book the appointment [usr] i see i get very no the the plumber did it you see and i thought well that's it it's done but [sys] no [usr] look thank [sys] problem [usr] you very [sys] [pii] [usr] much [sys] can [usr] for [sys] i please [usr] your help [sys] have [usr] thank [sys] your best [usr] you [sys] contact number [usr] yes it's [pii] [sys] [pii] [pii] [usr] [pii] that's my landline and it's better to get me on that because sometimes [sys] the [usr] i can't hear my my phone if i'm in another room [sys] all [usr] you [sys] right [usr] know [sys] they will come [usr] ok [sys] tomorrow between eight and six ok [usr] right well [sys] ok [usr] thank [sys] thank [usr] very much [sys] you very [usr] and [sys] much [usr] have a [sys] mister [usr] nice christmas [sys] [pii] ok [usr] take [sys] thank [usr] care [sys] you bye [usr] bye bye bye ok bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling speaking how can i help [usr] hello i sent an email or did an online inquiry on monday and i received an email confirmation but i thought we were gonna hear directly from the team or something just to confirm that they are coming on friday [sys] what you've got a job booked in you mean or [usr] well i sent an inquiry via the website and i've received a booking reference [sys] right [usr] but i wondered is is that gonna happen or do we hear from you to receive confirmation [sys] i'd have to check the booking reference what's the reference number you were given [usr] it's dywo 340 5872 [sys] see if i can find anything under that [usr] ok [sys] and what name would the job be booked under [usr] my name is [pii] [sys] and if i could [usr] it could be [sys] i've got i've got [pii] what's the first line of the address [usr] [pii] [sys] and just for data protection as well if i could take your phone number [usr] yep [pii] [sys] let's have a look here there is a job booked in for friday for between eight and one [usr] ok ok [sys] they [usr] do [sys] do [usr] they [sys] exactly [usr] call us [sys] to [usr] of when [sys] make [usr] they're [sys] they wanna [usr] on [sys] make [usr] their [sys] sure [usr] way [sys] you're in you see [usr] ok [sys] no problem [usr] ok that's great [sys] no problem [pii] take care [usr] thank you [sys] bye [usr] bye bye bye | 2Chase Call
|
[usr] i [sys] hello [pii] how can i help [usr] hi i've got someone coming out between one and five but i need to pop out quickly and they haven't obviously turned up yet i'm just wanna [sys] i [usr] make them aware that i'm not gonna be in for the next half an hour [sys] sorry what's the post code sorry [usr] ip z 26 [sys] yes [usr] lp [sys] ja ip 32 6 lp sorry [usr] yes it is [sys] [pii] number [usr] 18 [sys] hm i don't think sorry can you just repeat it again because i can't find anything for number 18 [usr] it's [pii] ip 32 6 [sys] bye [usr] lp [sys] was it for trains or and plumbing [usr] it was it was it's for a quote for a shower [sys] ok just bear with me one moment you let me just be on hold for one moment while i try and look for it thank [usr] ok [sys] you [usr] i don't know if i can book it in i'll say if can you just change it to tomorrow then [sys] mines are currently busy for a short while and your call will be answered [usr] as long as you start someone else can get it you got the wrong address about 50% [sys] hello hello [usr] hello [sys] sorry i do apologize about that i spoke to the girls in the office and we can't see we don't have a job on our system unfortunately [usr] i booked it yesterday was it yesterday cool [sys] you booked it yesterday did you did you call this [usr] it's either yesterday or the day before i booked it and they said they could come between one and five today [sys] ok i do apologize about that am i able to retake all your information please [usr] yes that's for a quote for a shower is there any chance they can come a different day because obviously i'm now gonna have to pop out and if it's not booked in anyway then [sys] what day works for you [usr] what have you got [sys] i've [usr] that's available [sys] got tomorrow or friday or any time next week [usr] what time tomorrow [sys] tomorrow i can do between eight and one i can [usr] no [sys] do after one [usr] after one will be better [sys] after one and did you say it was [pii] sorry [pii] [usr] [pii] yes [sys] and is this the best contact number [usr] yes [sys] no problem i'll send that over then you should get a text once the job's raised [usr] perfect [sys] ok thank [usr] thank you [sys] you bye [usr] thank you bye | 2Chase Call
|
[sys] thank you for [usr] and [sys] calling [usr] you [sys] dino rod partners with british gas [usr] ok thanks [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] [pii] [sys] did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively [usr] you with [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello hello [sys] hello can you hear me [usr] i can now [sys] hi you've reached how can i help you [usr] i wonder if you can i have got yourselves coming to my house tomorrow but i don't have any time scale on when that might be [sys] you won't get a pick up but the engineer will call you in advance to let who's on the way is it it'll be waiting out wait just waiting for his phone call [usr] right can i just give you my details and you can double check that i do have an engineer coming tomorrow [sys] sure what is [usr] you're cut off again what are you asking for sorry [sys] what's your post code [usr] it's [pii] [pii] [sys] ok and what's your what's the first line of your address [usr] it's [pii] [sys] that's right and if you could just confirm to me your your full name [usr] certainly [pii] [sys] that's right [pii] you've got someone coming to you tomorrow ok [usr] ok roughly do what time it might be is it the earliest eight or is it later than that [sys] couldn't even [usr] you [sys] say [usr] don't [sys] you [usr] know [sys] booked for an all day slot between eight and six even [usr] fine [sys] if he [usr] as long [sys] does call [usr] i know [sys] you it's even if he does call you you can always say i'm i'm i'm gonna be home in about an hour or i'll be there [usr] no no [sys] do what i [usr] there'll [sys] mean [usr] be someone here but i wasn't aware how early the appointment start time might be eight o'clock's fine [sys] that's right [usr] ok that's grand ok well between [sys] all [usr] eight [sys] right [usr] and six tomorrow [sys] take care bye bye [usr] you too thank you bye | 2Chase Call
|
Subsets and Splits
No saved queries yet
Save your SQL queries to embed, download, and access them later. Queries will appear here once saved.