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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you've reached to roar speaking how can i help [usr] hello good afternoon my name is [pii] i'm speaking from [pii] [sys] sorry [usr] i'm speaking from [pii] [sys] ok [usr] and the our drain behind the kitchen is partially blocked [sys] ok what's the postcode of the address please [usr] [pii] [pii] [sys] [pii] [usr] cool [sys] [pii] [usr] i yes and [pii] [pii] [sys] and the first line of the address [usr] [pii] order replace [sys] let's have a look and is it a commercial or residential property [usr] a residence [sys] any home care cover with british car [usr] but i i got one but i will i doing this for a while privately [sys] that's fine and what's the best contact number to pop down [usr] [pii] [sys] [pii] [usr] [pii] [pii] [pii] [pii] [sys] and would you me to pop down the landline you're calling from as well [usr] this is [pii] hello [sys] [pii] [usr] [pii] [pii] [pii] [sys] ok it's a block drain whereabouts under the sink did you say [usr] behind the kitchen [sys] and the kitchen sink or [usr] behind the kitchen is the the drain closer to the back garden [sys] ok it's a block drain outside [usr] yes [sys] is it overflowing [usr] no especially when you use use the dishwasher and the the water floors [sys] is it currently overflowing [usr] no [sys] and do you have a toilet that you're able to use [usr] it is not connected to the toilet [sys] ok anyone in the property got any health issues [usr] no [sys] ok there's no call out charge [usr] yes [sys] the starting price between monday friday 8 a.m. to 6 p.m. is 100 and £70 which includes the a [usr] i 70 i thought these nine people [sys] no our prices blockage is 100 and 70 [usr] -huh [sys] any [usr] and [sys] additional work any additional [usr] pardon [sys] work that we [usr] can [sys] sorry [usr] can can they come on next tuesday [sys] ok i'll have a look for you i can do i don't think don't think i've got tuesday [usr] 19th [sys] i can do probably today between one and six [usr] not today please no [sys] i've not got anything tuesday if it's tuesday the prices do go higher to £212 if it's in the evening [usr] is it why is this [sys] i don't know they're just off prices unfortunately [usr] ok i'll come back to you and next week and see which other day is suitable which day is the cheapest then [sys] they're all evening the price is all higher in the evening the only [usr] -huh [sys] availability i've got is today i can do between one and six which works out cheaper but if it's next week after six the prices go up and they're the only availability i've got [usr] 00 today we how much it is today or how £70 [sys] 1 70 [usr] -huh i'll come back to you and i'll think about it and come back on you again [sys] no worries that's fine thank you [usr] ok thank you [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hi good morning i've got a problem with my with the drain right now all the waste water is going down the drain it seems to be blocked and it's ending up going straight into the garage right now [sys] ok what's the postcode of the address please [usr] [pii] [sys] sorry can you repeat that again sorry [usr] it [pii] [sys] is that [pii] [pii] [usr] that's right [sys] and is it a commercial or residential property [usr] residential house number [sys] thank [usr] [pii] by [sys] you [usr] the way passage lane [sys] thank you any home care cover at all with british gas [usr] not that i know of [sys] no worries and it's number four that's fine can i take your first name please [usr] it's [pii] [sys] thank you and surname please [usr] [pii] [sys] and a contact number please [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and an email address please [usr] [pii] [sys] thank you did you say one of your drains outside are overflowing [usr] what's happening is i just happen to go into our garage it's a detached house but it's the the garage er is is part of the house i just opened up the garage this morning i noticed water coming up through the drain and then realized i don't know how long it's been doing that but i i a full and everything and then i've just tested with the water with the taps and everything and it's just running straight down to down the pipe and there's a a grill or whatever for in the garage that then goes out into the drainage system and it's just all just all blocked up there i can't use any any i can't use a a sink or anything right now because it's just it's just coming back up backing up into the garage [sys] ok when you say it's overflowing is it toilet waste or waste water or both [usr] well that certainly was what what i at at the time i had the dishwasher on and that was going and then i just checked the the the sink as well the kitchen sink and and the water just went straight through and then it just bubbled up and didn't go down the actual drain that's what that means [sys] ok that's [usr] there must [sys] fine [usr] be a blockage there must be a blockage somewhere down the line [sys] ok that's fine and have you got a toilet and bathing facilities that you were able to use [usr] i mean i haven't checked the toilets or anything that right now whether that's going straight into that particular down that particular drainage channel i guess there's a few drainage channels in around the house i guess but i haven't checked right now [sys] no worries anyone in the property got any health issues [usr] no no no we haven't [sys] there's no call out charge the starting price between monday and friday 8 a.m. to 6 p.m. is 100 and £80 which includes va t if there's any additional work there will be additional costs but they always let that beforehand and they take payment on completion either cash or card is that all right [usr] but that that's fine but is it is it possible to get someone out today [sys] there's no availability until tuesday [usr] no availability till tuesday my god [sys] i've [usr] i can't [sys] got tuesday available between eight and six [usr] no well we won't have a shower or anything though until that that that's not gonna work is it i'm not gonna be able to do anything [sys] let me just check to see if i can [usr] ii i you don't do an emergency emergency call outs today or anything that [sys] i've not got anything today now bear [usr] bye [sys] with me let me just see [usr] i mean i'll pay extra [sys] the [usr] i [sys] best [usr] care [sys] i can do is tomorrow all day [usr] ok well ok [sys] i need to book that in there will be you mind you can give us a call there's no cancellation fee [usr] got we better do that if you get [sys] i'll [usr] a cancel [sys] book that [usr] if [sys] in [usr] you get ac if you get a cancellation today would you give me a call [sys] we don't really normally do that and [usr] ok [sys] you'd have to just give [usr] right [sys] us a call to see but any issues give us a call and we'll see what we can do for you but that's the best i've got for tomorrow between eight and six [usr] ok all right ok will you you've got my telephone number will you then just let me do they will they they let me know when they [sys] they [usr] come when they ok great alright let's do that then [sys] no worries that's all sorted thank you [usr] thank you bye bye [sys] take care | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year speaking how can i help [usr] hi good afternoon i've made a booking to have a drain cleaned but i no longer needed it it's for tuesday the reference is dy w a [sys] just bear with me sorry if you can just bear with me i can just be ready to put it in ok is it for a chargeable job or was it done through home care [usr] i don't know what you mean by a chargeable it it's just gonna be cleaning a drain [sys] i know but was it done were were you going to have to pay for that job or was it being done as a under [usr] i [sys] a [usr] have [sys] policy [usr] to pay for it i've got a new booking reference [sys] sorry what did you say about did you say you were having to pay for it [usr] and it's i've got a booking [sys] ok [usr] reference for you [sys] what's the have you got the postcode [usr] [pii] [pii] [sys] [pii] [usr] [pii] for [pii] or [pii] or whatever it is [sys] thank you and the address [usr] sorry address [pii] [sys] and you and what name is it please [usr] [pii] [sys] ok and are you just wanting to cancel did you say no problem i'll get it canceled for you now [usr] ok you've got the booking reference there and everything [sys] i have [usr] ok thanks very much [sys] you're welcome [usr] ok [sys] take care bye [usr] will [sys] bye [usr] you take it will you send me a notification [sys] i'm not sure whether the office will or not but we're just canceling it now down for you [usr] ok thanks very much as long as [sys] ok [usr] it doesn't arrive and then i have to tell him sorry i canceled it [sys] no no it's it's canceled [usr] ok thanks very much sorry [sys] thank [usr] to your [sys] you [usr] trouble but it's [sys] no [usr] well [sys] problem [usr] thanks a lot ok [sys] take care [usr] thank [sys] bye [usr] you [sys] bye [usr] bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to how can i help [usr] good afternoon i'm just calling i had a professional booking with you for friday 22nd of september i'm just phoning to cancel that provisional booking [sys] no problem have you got a reference number or postcode [usr] i've got a postcode ch 48 [sys] -huh [usr] a z [sys] thank you and first line [usr] [pii] [sys] no problem i'll cancel that for you now [usr] thank you very [sys] all [usr] much [sys] right [usr] thank [sys] take [usr] you [sys] care now bye [usr] ok and you bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're speaking to [pii] how can i help [usr] hello there i'd to cancel a call with you please [sys] do you have your post code [usr] [pii] [pii] [sys] just to confirm your name and the first line of your address there please [usr] it's [pii] and it's [pii] [sys] that's fine i'll get that canceled for you now no problems [usr] ok great thanks [sys] no [usr] very [sys] problem [usr] much [sys] bye now bye [usr] alright bye bye then | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two if you have did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello [sys] hello you ask i know how [usr] hello yes i was wondering if you can i work for a property management company and i've had a call from one of our residents they've they're experiencing a really foul sewage smell in their bathroom and they're concerned there's an issue with the drains [sys] ok that's fine and have you guys got a an account with british gas or dino [usr] no we don't we we just tend to call you a as and when needed [sys] that's fine no worries and can i get the postcode [usr] yes it's [pii] [pii] [sys] perfect that's fine how it would work is i get it booked on my system and then you get a call today from the actual engineer and they'll confirm when they can come out as well as the price [usr] ok [sys] and then you just say yes or no to that [usr] ok that's lovely [sys] and obviously given that you go ahead with the job is payment upon completion by cash or card is that ok with yourself [usr] yes that's fine [sys] perfect and can i get the first line of address [usr] yes it's [pii] the townhouse [sys] yep [usr] and that's on [pii] [sys] and can i get the name of the property management please [usr] yes the the property management company is exclusive property management [sys] let me see property management and have you got a site name as i'll have to put your number down for the engineer call can i get your name please [usr] yes certainly it's [pii] [sys] perfect and have you got an email address you can provide [usr] yes it's [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] perfect just gonna quickly just shut down the issue they said they've got a strong sewage smell coming [usr] that's correct [sys] and are there any vulnerabilities on site the engineers should be aware of [usr] no there aren't [sys] that's fine perfect i'll get this booked in on my system and then expect the call hopefully soon it might take a little longer if the engineer is on a job but it'll definitely be today and he'll confirm the price and date [usr] that's lovely [sys] perfect thank you for your time [usr] thank you [sys] take care bye [usr] what today | 1Cancellation
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[sys] thank [usr] thank [sys] you [usr] you [sys] for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning talk to how can i help [usr] hello [sys] you [usr] i've just booked a a a visit from from one of the people for for tuesday about a block drain i i to cancel that please because i've had i've i've found somebody who can come today thanks very [sys] ok [usr] much [sys] no problem [usr] my name [sys] what's [usr] is [sys] the post [usr] the [sys] code thank [usr] post [sys] you [usr] the post code is [pii] [pii] [sys] thank you and the first line of the address thank [usr] it's [sys] you [usr] the [pii] [sys] your name is [usr] [pii] [sys] ok thanks for letting us know [usr] ok [sys] [pii] [usr] ok [sys] we need to thank you [usr] you cancel [sys] that's one [usr] it's [sys] for the [usr] tues [sys] 26th [usr] yes it's [sys] 26th [usr] tuesday lovely thank you very much thank [sys] no [usr] you [sys] problem [usr] bye [sys] thank you bye now bye | 1Cancellation
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[usr] i found [sys] thank [usr] a better [sys] you for calling [usr] company [sys] dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] how did you find [sys] we [usr] that [sys] record calls for quality and training purposes good evening thank you for calling diner you're speaking to [pii] how may i help [usr] hi there i booked an appointment online but i need to cancel it because i've managed to get another company that's gonna come out sooner [sys] that's ok no problem do you have the dy number at all please [usr] i'll just get it up on the on the screen and then [sys] thank you [usr] it's ddy wo 374 0124 [sys] i'll just [usr] what [sys] pull that up let's just see and is it possible you can confirm your name and the full address please [usr] it's [pii] and it's [pii] [sys] that's fine you'd me to cancel that [usr] yes please [sys] that's fine that's done for you thank you very much for letting us know [usr] all right thanks then bye bye [sys] thank you bye bye [usr] wait i was wrong guess how much they get paid you go get down guess how much they get paid look go [pii] he's [pii] he's on the table he goes what are you doing he says i get off get off fuck you [pii] go through guess how much i get paid i'm not just guess no no no 120,000 4 £40 what are you doing now are you down there eating something where are you going she wanted her | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold [usr] hello [sys] good morning you're through to speaking [usr] hi [sys] how can i help [usr] i booked an appointment with yourself for someone to come out and look at our drainage we're [sys] yep [usr] going to i'm going to have to cancel it's a rental home and the landlord has finally got back to say that they're now sending someone out it's just to cancel our reservation with you please [sys] what's the postcode [usr] [pii] [sys] please and your full [usr] [pii] [sys] name please [usr] and it should be under [pii] that she [sys] what's the post [usr] it's my [sys] code again please [pii] [usr] [pii] it's number [pii] [sys] and what's [usr] [pii] [sys] the name on the and the first line [usr] [pii] [sys] of the address [usr] and [sys] please [usr] [pii] [sys] and it was booked in for today you're just [usr] the [sys] wanting [usr] landlord's [sys] to cancel [usr] got [sys] that job [usr] back to us now they're sending someone out [sys] right no problem that's [usr] thank [sys] fine that's [usr] you [sys] all [usr] very [sys] canceled [usr] much [sys] down [usr] ok [sys] for you then [usr] thank you bye bye [sys] no problem [usr] you [sys] take [usr] too bye [sys] care bye | 1Cancellation
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[sys] thank you for calling dino plumbing please note our calls may be recorded for training and monitoring purposes please select from the following [usr] i'm on [sys] options [usr] the phone i can't hear [sys] press [usr] you [sys] one for an update on your plumbing appointment press two for a sales enquiry press three for any other inquiries good how can help [usr] hello i just wanted [sys] sure [usr] to check that the appointment i made for your plumber to come to us on friday has indeed been canceled [sys] fine what's the post code [usr] [pii] [sys] i tell you before i go [usr] [pii] lt [sys] no [usr] and it was booked for friday [sys] i 55 it's all canceled [usr] ohh that's brilliant i called yesterday and there was such confusion that i thought ohh i don't want to waste anybody's [sys] no [usr] time [sys] of course no it's all canceled now [usr] that's great thanks [sys] thank [usr] ever much [sys] you bye [usr] bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning fridge [pii] speaking to how [usr] hello [sys] can i help [usr] mate i've got a got an appointment booked already for with [pii] on the eighth and the it's [sys] ok [usr] eighth and the 12th i'll just have to i have to go to work on the 12th i was wondering [sys] ok [usr] if i can rebook the the appointment on the 12th if that's all right [sys] what's the postcode [usr] [pii] [sys] please [usr] [pii] [sys] [pii] [usr] [pii] [sys] and the first line of the address please i've got you eight and the 12th right if you hold the line for me let me get you directly through to the office coming out and they'll be able to [usr] mate [sys] reschedule [usr] thank you [sys] it [usr] thank you [sys] what music always he's being transferred please hold [usr] alright mate [sys] [pii] how can i help [usr] i spoke to your colleague we have an appointment booked on the eighth and the 12th of december i [sys] ye [usr] [pii] [sys] what's your postcode there yes i can see here there is a tank unit booked in for your property [usr] yes [sys] down [usr] correct [sys] at [pii] [usr] is it possible to move the [sys] yes i can see it [usr] 12 to another [sys] let me have a look for you [usr] any [sys] now just [usr] other [sys] bear [usr] day [sys] with me [usr] possible [sys] one second sir the job of the job that was booked on the 12th is obviously the repair now the the thing that i will need to check is i'm assuming that the tanker is booked in a couple of days before the repair [usr] it's clear [sys] to ensure that the line is clear for when the repair goes now the problem i have with that is i may need to probably move both jobs sir because what i don't wanna do is push the repair back far that we come on the eighth and by the time we come back at a later date [usr] i [sys] it's already [usr] see what [sys] filled [usr] you mean [sys] up again [usr] all [sys] if [usr] right [sys] that [usr] fine [sys] makes sense what i could do to try and help if you just bear with me is if obviously dependent on if you're able to or if you're happy with this is i could put the tanker job in for the monday the 18th and then i could schedule the repair for the 19th if that would benefit you but then obviously that means that you'd have to unfortunately wait an additional week in order for us to do that now i don't know the severity of your issue at the moment whether it could wait that long to be completely honest with you [usr] well yes we've been living with it this anyway another week 18th to 19th that should be fine [sys] if i move the tanker now to i'm just gonna do that while i've got you on the phone just bear with me for one second sir i've just moved the tanker for the 18th and i'm just copying the job now [usr] huh [sys] for your repair there we go all done you have the tanker booked in for the 18th and the repair now [usr] ok [sys] in for [usr] brilliant [sys] the 19th [usr] you much [sys] sir [usr] thank you mate you [sys] no [usr] too [sys] problem [usr] bye bye [sys] at all have a good day take care bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] chance of that [sys] we record calls for quality and training purposes hi you're through to how can i help [usr] i wonder if you could please i made a booking on online on saturday for someone to come today with a block drain one of your colleagues phoned us this morning to say that they were unable to come today but we will arrange it for tomorrow but i've made other arrangements and somebody's been sorted it out i wanted [sys] you just [usr] to [sys] want [usr] make [sys] to cancel [usr] sure [sys] it [usr] that that was canceled can i give you the reference [sys] yes please [usr] it's dy wo 38 sorry sorry start again 3481017 [sys] thank you and just confirm your name for me [usr] my name is [pii] [sys] thank you no problem sir i'll cancel that for you now thank you for letting us know [usr] that's most time thank you very [sys] take [usr] much indeed [sys] care [usr] thank [sys] bye [usr] you bye bye | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right [usr] you [sys] team [usr] won't be the same [sys] if you need any [usr] did [sys] help [usr] you book [sys] with [usr] it [sys] a drainage problem press one if you did you you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to i know how can i help [usr] hi i booked a cctv drain thing on your website yesterday and just got an email saying you you'll be here between eight and six or something i called and somebody on this line this customer service number said that a local company should be in touch with me and nobody's been in touch [sys] can i get the postcode [usr] it's [pii] [pii] [sys] was that [pii] [usr] [pii] do 10 [pii] [pii] [pii] [sys] yup perfect and the first line of address [usr] [pii] [sys] and can i get your name [usr] it's [pii] [sys] yup let me just have a look it's showing in my system that it's booked in for tomorrow [usr] what time [sys] it will be between 8 a.m. till 6 p.m. [usr] yes i i called [sys] the engineer [usr] yesterday [sys] usually [usr] i called yesterday and the guy [pii] said that someone local will be getting in touch with me and telling me what time but i need to know what time before tomorrow don't i eight [sys] and [usr] between eight and six is a really really massive window when am i meant to walk my dog right [sys] i mean we don't i'm sure why i told you that we don't want to give you that specific time if you want a specific time it would be best to call tomorrow then they might [usr] before [sys] be able to ring the engineer [usr] before eight o'clock in the morning [sys] after eight give us a ring and then we might have to give you a better time [usr] but how but but you've told me it's between eight and six what happens if i call you at eight and the guy shows up at five past eight i i just thought it would be more of a specific time than 10 hours window [sys] i mean we can't really give you a specific time cos we don't know how long an engineer is gonna take on each job what i mean it could be [usr] i'm not expecting a three o'clock i'm expecting a between eight and one or one and five or 58 some some 3 to 4 hour wiggle room i can plan my entire day because i've got work and stuff i have not been able to book in any phone calls i can't do anything and i just thought this was gonna be a handy service it seems it's a lot more hassle than it's worse i should have just called someone directly does that make sense but i wish i should have if i called someone local they'd be i'll be there about about threeish love and that i at least i would have had a time [sys] unfortunately with us it's just the time slot and the engineer rings you on the day when he's on the way [usr] ok the information that i got given by [pii] yesterday was completely incorrect [sys] i think he was he was speaking about the the ra i mean he left the no here but they advised the local office will ring to arrange a price [usr] but i but i assume that was before eight o'clock tomorrow morning not not after eight o'clock tomorrow morning because can i just cancel the whole thing this is awful can i cancel the whole thing [sys] that's fine [usr] can you understand why i'm i'm not trying to be a dick or anything but this is i could just call a local place at eight o'clock tomorrow morning and get an actual date and time i i don't know [sys] yes that's fine i've canceled it for you [usr] cool thank you [sys] alright take care bye [usr] bye cheers bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a draining problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one we record calls for quality and training purposes thank you for contacting you're through to from the home care service i'm your today how can i assist you [usr] hello there i have an appointment today between one and 6 p.m. i think it is i'm going to have to cancel i'm really not feeling very well [sys] ok you want to reschedule it for another date or to cancel [usr] at the moment i i'll have to get back to you but i i will be but i can't do it right [sys] can [usr] now [sys] you please confirm for me your first name and surname please [usr] it's [pii] it's [pii] and my last name is [pii] [sys] thank [usr] er [sys] you and your first line of address as well as your post code please bye [usr] it's [pii] and the post code is [pii] [sys] thank you much and lastly your date of birth please [usr] and and sorry say that again it's very it's broke [sys] ok [usr] it broke [sys] i'm requesting [usr] up [sys] for your date of birth please [usr] my date of birth 28th [sys] thank [usr] of march [sys] you [usr] 5th [sys] much [usr] four [sys] what was the booking for [usr] it was er to install a new pump on my main bathroom shower [sys] ok [usr] do you need the booking reference [sys] please stay with me i first need to see if it was booked by dinos on the dino side or can you please confirm for me the the booking reference please because i cannot see this shop here please bear with me [usr] sure sure [sys] just a moment i'm gonna take the number now no i'm i'm [usr] ok [sys] gonna confirm what [usr] do [sys] i needed [usr] you need [sys] now [usr] it now ok [sys] you can confirm it please [usr] it's dy [sys] it's dy [usr] wo [sys] slash wo slash [usr] slash [sys] 348 [usr] 348 [sys] 92 [usr] 92 [sys] 22 [usr] 22 [sys] ok the booking was for today [usr] yes between one and six [sys] and the engineer that was at your property yesterday what was the work for [usr] er british [sys] ok [usr] gas i'm sorry say that again love you keep [sys] do i keep [usr] you keep [sys] do [usr] breaking [sys] i keep [usr] up [sys] breaking up i'm truly sorry but i think it's the line yes [usr] it's ok darling no worries [sys] i'm [usr] it's [sys] unable [usr] probably [sys] to [usr] the [sys] find [usr] weather [sys] this job now i will have to go on another system to check can i please put you on a brief hold while i'm doing this are you ok you're welcome [usr] sure thank you [sys] thank you much miss [pii] for waiting i do appreciate your patience now the cover has been canceled for for today [usr] that's fine [sys] ok yes not a problem just to confirm do you have kitchen appliances [usr] ok thank [sys] at your property [usr] you very much [sys] if there would be a breakdown what would you do ok everything microwave electric ovens fridges [usr] i've got them covered on my insurance [sys] ok not a problem then ok ok thank you much [usr] that's fine [sys] yes ok please take care of yourself [usr] all right my love [sys] and get well [usr] that's [sys] soon [usr] canceled for today i will [sys] alright [usr] be booking another one but i'm just [sys] thank [usr] not very [sys] you [usr] well today [sys] not a problem take care bye [usr] thank you darling i will thank you thank you for your help bye bye am i | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry did that you can now book plumbing services [usr] no [sys] online [usr] i don't [sys] in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well i know my name's [pii] how can i help [usr] hello my name is missus [pii] i rang earlier about the slip end village hall about a smell in there and apparently now the caretaker has come in and has asked me to cancel the a booking [sys] thank you [usr] please because [sys] ok [usr] he says it it's not bad now and it [sys] right [usr] it should be [sys] ok [usr] alright for the wedding tomorrow [sys] right ok no problem what's the post code for it [usr] [pii] [sys] you [usr] you've [sys] know [usr] asked me my post code is [pii] theirs is not far the village hall is only just over the road from my house [sys] right ok give me one moment then let me get you across to the local team i'll get them to get it canceled down for you one moment [usr] alright [sys] i and [pii] [usr] hello [sys] hello [usr] hello somebody was gonna come to slip end village [sys] thanks [usr] up till about six o'clock but apparently [sys] can i say [usr] the caretaker now has come home from work [sys] bye [usr] and he says the smell's [sys] ok [usr] not it should be ok for the wedding for tomorrow [sys] can [usr] we [sys] i [usr] don't [sys] take the postcode [usr] need anybody [sys] please can i take the postcode please [usr] well my post code is [pii] [sys] where [usr] buw [sys] we no where we were going [usr] it's a slip in village hall but it's i don't know it's [pii] i don't know what the last bit is [sys] i need the postcode to pull up the job bear with me [usr] it but or [sys] i've [usr] something [sys] got it i've got it [usr] you got it [sys] and you'd me to cancel the appointment [usr] cancel the yes please if you don't [sys] ok [usr] mind [sys] not a problem at all i'll get that canceled down for you [usr] ok thank you very [sys] thanks [usr] much [sys] take care bye bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] no i was tired [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you through to [pii] speaking to [pii] how can i help you [usr] hi i've got a appointment booked today i wondered if i could cancel that because i've checked the drain this morning and it's all fine i think it was just all the floods because our village was flooded [sys] gosh gosh you can let me just get onto [usr] thanks [sys] that screen ok do you have the job reference number [usr] yes it's dywo 374661 [sys] i may i take your name and the first line of the address [usr] it's [pii] and it's [pii] [sys] ok i'm not sure if there was a digit missing in that number you gave me did you say 374661 [usr] is a digit missing [sys] no [usr] hold [sys] because [usr] on [sys] he's [usr] let me [sys] not [usr] just have a look [sys] i can find it by your postcode if you've not got it there [usr] there we go 3746771 [sys] 771 [usr] as [sys] ok [usr] me i wrote it down wrong [sys] that sounds yes let's have [usr] brilliant [sys] a look that's booked in for today i'll get that canceled out for [usr] fantastic [sys] you [usr] thanks ever much i i'll give you a call if there's still [sys] ok [usr] a problem but it seems to be all right [sys] god i mean this rain's just not stopping anywhere [usr] no [sys] is it [usr] it's just i say the end of our [sys] huh [usr] village is just flooded i think it's just backed everything up but it seems to have cleared this morning [sys] right okey dokey [usr] brilliant [sys] all [usr] thanks [sys] right then [usr] ever [sys] no [usr] much [sys] problem ok take [usr] cheers [sys] care [usr] then bye [sys] thanks [usr] bye bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to [pii] my name is how can i help you [usr] [pii] hi can i give you a reference [sys] right [usr] number please [sys] yes please do that [usr] thank you it's w for william o for orange then hyphen hyphen 3421602 [sys] what's the first line of the address [usr] [pii] [sys] and the name of the booking [usr] [pii] [sys] how can i help you [usr] can i cancel that please [sys] yes you can [usr] it took it took it took less than five minutes and my neighbor had the strength to plunge it properly [sys] ok no worries i cancel it now [usr] thank [sys] is [usr] you [sys] there anything else you want me to do [usr] no just as long as it's canceled off [sys] it [usr] i don't [sys] is [usr] get [sys] it [usr] that's [sys] is [usr] fantastic [sys] 100% [usr] thank [sys] it is [usr] you [sys] ok [usr] very much [sys] we take [usr] you have [sys] live [usr] a lovely day [sys] they can live [usr] thank [sys] for your weekend [usr] you [sys] bye bye [usr] bye bye | 1Cancellation
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[usr] it was quite [sys] thank [usr] funny [sys] you for calling dino rod partners with british gas [usr] something this ethical [sys] please [usr] thing [sys] listen [usr] about [sys] to the options carefully we can get you to the right team [usr] that's funny [sys] if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] this when we bought is it no we [sys] thanks [usr] have [sys] for protecting your home with british gas our nationwide team of expert engineers are always on hand to help [usr] at least [sys] and we're here whenever you need us [usr] no longer of course i think that [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] he was it's been really helpful thank you save 100 more ok i think funny though [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] good my mind off it and just get on with it [sys] good afternoon thank you for calling british gas you're speaking to [pii] from the home services team how can i help [usr] hello i need to cancel it when phone's in a diet i mean i do talk very quickly [sys] ok [usr] i need to cancel your guy came today but he couldn't do the the work at all he said to come back tomorrow [sys] come [usr] but [sys] back [usr] even [sys] tomorrow [usr] come back tomorrow and he he he can't do it all he seems to think that he can't do it because it's a soil pipe [sys] bye [usr] can [sys] hello [usr] we cancel it i'll give you the address quickly before my phone cuts out [sys] ok give me the first line of the address and the post code [usr] it's [pii] for [pii] [sys] it [usr] lg [sys] thank you very much i'm just loading the account [usr] thank you [sys] and your name who am i speaking to [usr] [pii] [sys] that fine thank you very much ok [pii] for security purposes please give me confirm your date of birth [usr] seven the 2nd 1961 [sys] thank you very much you're canceling the follow up for tomorrow [usr] yes please i i mean i love your service but essentially this time i i haven't got the energy to because he wouldn't fix the pipe [sys] five [usr] even coming tomorrow he's only [sys] sorry [usr] a fixed part of it he won't fix the whole thing it doesn't make much sense if we just canceled this time that that's great [sys] ok no i will do that on my side then before your phone cuts off you'll get a notification as well that the appointment is canceled ok [usr] brilliant thank you much for your help much appreciate it [sys] only a pleasure enjoy the rest of your afternoon [usr] thank you bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod your local drains and plumbing experts for drainage inquiries press [pii] for plumbing inquiries press [pii] if you are a nosey business owner press [pii] your call is very important to us please wait for the next available agent hi you're through to [pii] are you speaking to [pii] the [usr] hello [sys] hi [usr] hi hello [sys] you speaking to [pii] [usr] [pii] hi [pii] hi [sys] hi [usr] i had [pii] booked in to come and see my property today at 10 o'clock i'm just wondering whether he's running late or has it been canceled [sys] ok what is your name [usr] [pii] it's [pii] [sys] perfect and what's your postcode please [usr] [pii] [sys] [pii] [pii] is out on the road bear with me one second let [usr] thanks [sys] me just have a look for you [usr] sure [sys] thank you hi mr [pii] [usr] hi [sys] hi i'm just gonna see if i can get hold of [pii] now he is out [usr] ok [sys] on the road he is doing site visits i will get him to give you a call straight [usr] that [sys] away [usr] would be great thank [sys] once [usr] you much [sys] i've got a hold of him give you an update [usr] no problem cheers [pii] thank you much [sys] thanks [usr] thank you bye [sys] very much [usr] bye [sys] thank [usr] bye bye [sys] you bye bye bye | 1Cancellation
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[sys] thank you for calling [pii] please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues good afternoon speaking [usr] hello i just wanted to cancel an appointment [sys] ok [usr] that i've made for tomorrow cos i've managed [sys] no [usr] get someone [sys] problem [usr] else to fix [sys] at all [usr] it for [sys] what's [usr] me [sys] the postcode please [usr] it's [pii] [sys] and the surname it's booked under please [usr] [pii] [sys] no problem at all it was for a blockage that's absolutely fine i'll get it found on the system and i'll get it canceled off for you thanks for giving us a call ok [usr] ok [sys] thanks [usr] thanks very much [sys] bye bye [usr] ok cheers all right bye bye now bye | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor plumbing and trains how can i help [usr] hi i've got an appointment today between eight and six and i look i i wanted to see if i could possibly cancel it [sys] sure i can help you cancel the appointment what's the post code please [usr] [pii] [sys] [pii] [pii] [usr] yes [sys] and the first line of the address [usr] [pii] [sys] ok let's have a look thank you i've got it here it's [pii] it's booked in for eight and six you just want to cancel the appointment [usr] yes yes please [sys] i'll get that canceled just to confirm the number you would have given me [pii] [usr] yep that's correct [sys] thank you sir what i'll do is i will get that canceled it's mr [pii] [pii] [usr] that's correct [sys] thank you then miss what it is i'll get that canceled if you do need to rebook your appointment here again just give us a call we can reinstate it for you [usr] that's fine then cheers [sys] ok but i'll get it canceled at your request then anything else i can help you with [usr] no that's that's all [sys] ok thank you for calling down and letting us know thanks for your time [usr] cheers thanks very much bye bye [sys] hey bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please [usr] that [sys] listen to the [usr] partner [sys] options carefully [usr] with hi [sys] we can get you to the right team [usr] and [sys] if you need any help with a drainage problem press one if [usr] alright [sys] you [usr] go [sys] require [usr] ahead [sys] our plumbing services press two [usr] where [sys] or [usr] are you going [sys] if you have an existing home did that you can now book plumbing services online in a few easy clicks [usr] right ok [sys] visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] wait a minute [sys] we record calls for quality and training purposes good you're through to [pii] my name's [pii] how can i help you today [usr] hi i work for i just got to a customer's house now and the the job's been booked in for us when it should have been booked in for you [sys] right [usr] get to transfer it over [sys] no problem bear with me one second and i shall do that now for you [usr] thank you [sys] ok could i have the postcode and the house number or name please of the customer [usr] it's [pii] and it's [pii] [pii] [sys] [pii] thank you and do you have the customer's name please [usr] it's miss [pii] [sys] thank you i'm just bringing the details up now it'll just take a moment [usr] i'll cancel that ok cos they should have it on but never mind don't pay up bill [sys] right energy extra ok and was it for plumbing or drains that it needs booking in for plumbing [usr] ok ok [sys] ok and could i have a description of the issue that the customer is having [usr] it's when you flush the toilet the the ball valve inside it just won't won't stop the flow of water through it just carries on flushing [sys] right [usr] and flushing [sys] i'm just gonna put that toilet if can send yes they're flushing and do if there's anyone classed as vulnerable at the property yes thank you ok i'm just bringing up the details now i can get somebody out today that'll be any time from one pm to six pm is that ok ok i'll put that in now [usr] that's [sys] for [usr] fine [sys] you [usr] listen [sys] it's miss [pii] [usr] but [sys] could [usr] my victim [sys] i have [usr] thinking what [sys] a site [usr] probably what i could [sys] contact [usr] do [sys] number please [usr] a contact number it's [pii] [pii] [sys] [pii] thank you ok i'll just confirm that now and that's all booked in for today for you the engineer will give the customer a ring as soon as he's on his [usr] definitely [sys] way no problem thank you much [usr] couple [sys] for [usr] days [sys] your call [usr] all right [sys] have [usr] cheers [sys] a [usr] for [sys] good [usr] that thank [sys] day [usr] you [sys] bye bye [usr] you too bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to my name is how can i help you [usr] hello there i rang up earlier i have to book a job in but i need to cancel it we've managed to sort the issue [sys] that's fine could you please provide me the job reference number you received by me by message [usr] the address that somebody was going to was the [pii] [pii] [sys] i was asking [usr] what [sys] i was asking the job reference number you should receive it by message into [usr] right [sys] your into [usr] i didn't [sys] your mobile [usr] have a ref [sys] number [usr] i didn't have a reference number [sys] could you please provide me the post code please thank you [usr] the job that it was at was at cv 10 [sys] bb 10 [usr] c charlie victor [sys] charlie it's bravo bravo 10 [usr] no [sys] charlie [usr] no [sys] victor [usr] charlie victor cb charlie victor 10 00 not szs for sugar z for zulu [sys] ok what's the first line of the address [usr] it was [pii] [sys] and the name of the booking which it was made [usr] it'd [sys] for [usr] be gillian [pii] [sys] bear with me a second thank you [usr] it was only about two or three hours ago [sys] i found it i will cancel it now is there anything [usr] i thought [sys] else you want me to do [usr] no i just need to cancel the gentleman coming out tomorrow [sys] i've declined the job [usr] that's lovely thank you very much bye [sys] you take care bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon fridge speaking to how can i help [usr] i've made a booking today but i need to cancel that booking [sys] no problem what's the post code please [usr] [pii] [pii] [sys] and the first line of the address [usr] [pii] [sys] and just your name please [usr] [pii] [sys] perfect right mr [pii] i'll get it canceled thanks for letting us know though [usr] cheers bye [sys] thank you no worries bye bye | 1Cancellation
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[sys] good morning [pii] [pii] speaking can i help you [usr] hello i recently rang up and asked for someone to call in to help us with our drains i've since i'd to cancel it please [sys] ok can i take a postcode please [usr] yes it's [pii] [sys] no problem at all bear with me one moment [usr] they will be [sys] hi no problem we'll get that canceled down now for you thank you for letting us know [usr] that's very kind thank you very much [sys] cheers [usr] bye bye [sys] bye | 1Cancellation
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[sys] thank [usr] wait [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes evening design man speaking how can i help [usr] hello [sys] you [usr] i've got a blocked drain in my front drive and i need someone to come out and help unblock it [sys] and is this a domestic property [usr] it is a domestic property [sys] and do you have cover with british gas [usr] i don't know [sys] can i get your postcode [usr] do a cover with british gas i don't think it's lima [pii] 1 sugar whiskey [sys] and the first line of address [usr] [pii] [sys] [pii] [usr] [pii] [sys] and can i get your name [usr] [pii] [sys] perfect and the best contact number [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] perfect and what seems to the problem sir [usr] a block front drain we we've only just moved in we did have it commercially cleaned and we we we don't think it's us to be fair but we're we're just wrecking back and thinking what they might have said and i think it's it's it's blocked with blue roll because [sys] ok [usr] one of the cleaners mentioned blue roll [sys] and is the drain and did you see the drain was overflowing [usr] no it's just blocked the neighbor's caught it to be fair and he's looked at his drain and seen that his is blocked there's a backlog [sys] ok [usr] from ours and he's we've pulled the cover up and mars is blocked [sys] ok and can you use the toilet or your shower [usr] i haven't tried have you flushed the toilet toilet this afternoon do you want do you want me to try would you me to try [sys] sorry yes it's i don't know who you're talking to [usr] no no it's fine sorry i i just got back from work myself and all this is going on [sys] ok [usr] right i'll flush the downstairs loo i can flush the toilet [sys] you can flush the toilet perfect and is anyone at the property have any vulnerabilities or medical condition nope ok let me just check the availability for you [usr] thank you [sys] right the next available appointment i have for you is tomorrow [usr] ok [sys] and there's three slots available there's an am slot between eight and one there's a pm slot between one and six or there's an all day slot between eight and six [usr] d am slot please [sys] ok i've booked ok i can book it in for you now what will happen is that the engineer will give you a call when he's on his way [usr] ok [sys] for payment it's payment upon completion even cash your card [usr] ok [sys] with a starting price of £180 [usr] 1 80 ok [sys] alright would you want me to book it in for you [usr] yes please [sys] ok [usr] is there a cancellation [sys] it's all booked in for now [usr] if i get it if i sort it in the morning is there a cancellation [sys] no [usr] fee [sys] there's no [usr] no [sys] cancellation fee [usr] ok please book it then thank you [sys] [pii] can do for you [usr] no that's perfect thanks [sys] no and just have the evening bye [usr] too bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service [usr] i need to [sys] advisor [usr] it [sys] we record calls for quality and training purposes [usr] book it ok that's what i'm doing tonight i [sys] good evening you're through to my name is [pii] how can i help you [usr] hi i just need to cancel an appointment i've got set for tomorrow please [sys] could you please provide me the job reference number do you have it by hand [usr] delta yankee whiskey oscar 3410902 [sys] 3410902 and what's the first line of the address please [usr] it's [pii] [sys] and in what name it was made the booking [usr] [pii] [sys] no [usr] pardon [sys] no it's not this name it's another name [usr] well the email i've got in my name is [pii] [sys] no no no i mean who made the booking who which person made the booking [usr] me [pii] [sys] ok here is another name are you the tenant or are you the the person who has the policy with british gas [usr] there's no there's no policy there's no policy but i made the booking online in the diner rod website and i've got the booking confirmation on my phone here which says hi [pii] thanks for your appointment [sys] i do apologize i i took the wrong dy it's dyweo [pii] [usr] 0902 dywo 3410902 [sys] 341 ok i put it 314 sorry about [usr] no [sys] that [usr] that's ok [sys] [pii] [usr] that's the [sys] there [usr] that's [sys] you are [usr] the one [sys] there [usr] that's [sys] i [usr] me [sys] found you [usr] thank you [sys] i do apologize for it i remember upside [usr] no that's [sys] down [usr] ok that's what i was thinking that's [sys] i [usr] definitely [sys] was [usr] my name [sys] that's fine you [usr] dear [sys] ok i'll cancel it now is there anything else you want me to do [usr] no that's it thank you thank you very much for [sys] it's [usr] your time [sys] all love all that love [usr] fantastic have a good evening thanks [sys] you [usr] for your [sys] take [usr] help [sys] care bye [usr] all [sys] bye bye [usr] right and [sys] bye [usr] you thanks bye bye bye | 1Cancellation
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss good morning [pii] [usr] hello there i have booked an appointment for the 12th which is thursday this week i'm afraid i'm gonna have [sys] what's [usr] to cancel [sys] the post [usr] because i've [sys] code [usr] gotta go into work [pii] [pii] [sys] that's fine i'll cancel that off for you now alright no worries bye [usr] ok thank you very much indeed thank you bye bye bye | 1Cancellation
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[sys] to speak with someone about an existing job press one or for a new inquiry please whether your drains blocked or your taps leaking trust dino edinburgh to fix the job hello this is [usr] hi i've got one of your guys scheduled for tomorrow but i'd to cancel please i've managed [sys] all [usr] to get another [sys] right [usr] plumber [sys] no worries [usr] to come [sys] let's [usr] around [sys] just have [usr] today [sys] a wee look for you what's your what's your postcode there [usr] it's [pii] and that's [pii] [sys] no problem is that mister [pii] no problem listen what i'll do [usr] that's [sys] i'll cancel [usr] me [sys] that down i'm really sorry we can get there quicker but i'll get that canceled down [usr] no ii i heard that you've [sys] it's [usr] had quite [sys] been [usr] a few illness [sys] it's it's [usr] problems [sys] been quite crazy [usr] understood [sys] but listen thanks for letting us know where we are hopefully you won't need us you don't get any more blockages but anyway alright [usr] thanks [sys] thank [usr] very much [sys] you bye [usr] ok bye now | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] you're speaking to [pii] how can i help [usr] hi i have a plumber on dispatch out to my apartment but i haven't yet heard when he's got to arrive and i was wondering if there's an update [sys] i can have a look for you what's the postcode please [usr] [pii] [sys] it's [pii] let's have a look for you [usr] because i i can't arrange childcare unless the plan's gonna arrive in the next [sys] what's [usr] half an hour or i'm gonna have to rearrange [sys] and what's the [usr] it [sys] first line of address please and [usr] i'm [sys] what's [usr] sorry [sys] the first line of your address please [usr] [pii] [sys] confirm me your name please as well [usr] [pii] [sys] let's [usr] father [sys] have a look obviously it's an all day appointment it's booked any time up until six the it is assigned to an engineer but it's just scheduled i can try and give the office a quick call for you see what they're up to and they can see if they give me a bit of a rough but i tell you right now about giving the office a call [usr] i i spoke to the office earlier but they said that he would probably be here at three possibly latest four but i haven't heard [sys] it can [usr] from him [sys] be [usr] yet [sys] the they they try to give rough estimates but depending on obviously if you get stuck on a on an emergency or anything before and obviously that can delay i said i can try and give them a call now and see if they can give me an update if that's ok no problem bear with me [usr] thanks [sys] two seconds and i'll try and see if i can get a hold of him apologies i'm just getting the number now right i'm just gonna give just give him a call now i'll be as quick as i can hello hi i spoke i spoke to a chap in [usr] hello [sys] the local office he said he said the end i don't know the area very well i said at the moment the engineer in a in a w in a w post code i don't know how far away that is he said he's got he's got that one and he said you're either potentially the next job or the second job because there's another one in the area that's in w as well obviously you obviously sw that's all the that's all he could tell me they try they try to the engineer but he wasn't answering he he's either driving or he he he's currently on the on the job he was unable to answer that's [usr] in [sys] fine [usr] that case [sys] do you do [usr] i'm gonna [sys] you want [usr] have to [sys] to cancel [usr] cancel [sys] and then [usr] and [sys] ring [usr] rearrange [sys] us back to rebook or do you want to rearrange now while i've got you on the phone do you want me to cancel [usr] i'll [sys] this job [usr] have [sys] down [usr] to ring [sys] now [usr] you back tomorrow i think [sys] no problem i can do that for you now sorry about that i'll get that canceled for you now though right no worries thank you bye [usr] ok bye thank you | 1Cancellation
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[sys] thank [usr] was [sys] you for calling dino [pii] partnered [usr] that was [sys] with british gas [usr] the addressing we wouldn't [sys] please [usr] get [sys] listen [usr] it wrong [sys] to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino my name's [pii] how can i help you today [usr] hello i'm sorry to trouble you i was on the phone a few minutes ago to dino what [sys] ok [usr] what it was we've been having trouble with the insurance company we logged a claim with them yesterday because the toilets leaking and they were supposed to come out yesterday and they didn't and then we phoned again today and they said they had the wrong number my son booked it through and they gave us the number for dino and i got onto them before cos we've been waiting all day and they said they'd been out but they'd given them the wrong number they said get back in touch with rio and it rectified we're just being in touch with them now and they said it's gone through now what i'm wondering has it gone through to yours [sys] i can have a look for you could i have your postcode please [usr] it's [pii] [pii] [pii] [sys] thank you and the first line of the address and your name please [usr] it's [pii] and it's [pii] [sys] right no we don't have any form of booking on our system do you have ad y number at all [usr] we've got a reference number it's [sys] beginning [usr] 01 [sys] with dy [usr] ty no there's no t we haven't [sys] no [usr] us no duy [sys] right [usr] dead [sys] there's nothing on our system showing that an engineer has been booked for that address in [usr] now [sys] fact [usr] when [sys] that [usr] i [sys] address [usr] phoned [sys] doesn't [usr] before [sys] show on our [usr] they [sys] system [usr] they said that it had been booked for yesterday but it was the wrong number that they've given them [sys] what number property was [usr] it it [sys] it [usr] was [pii] but reo had given them the wrong number the [sys] which [usr] wrong house [sys] number [usr] number [sys] did they give you [usr] well [sys] which [usr] be it be [sys] house number did they give do you [usr] he [sys] know [usr] didn't give the didn't give the house number he just said it was [pii] but it wasn't number 70 [sys] right and customer name [usr] [pii] [sys] right now i'm with you ok we have got one for not that correct we've got one for number 32 in under [pii] and there's [usr] well [sys] nothing [usr] that's where [sys] else [usr] it wasn't they've taken the wrong number down it was number 70 [sys] there's no other number on at the moment that hasn't come through let me just check bbb bear with me one minute i'm just going [usr] ok [sys] to check to see if it's gone through to our key accounts [usr] what [sys] our [usr] i've [sys] actual [usr] never [sys] accounts [usr] known [sys] to see if it's been [usr] much [sys] sent through that [usr] much [sys] way [usr] me [sys] i'm just having a look to see if it's come [usr] all [sys] through [usr] right thanks [sys] no nothing [usr] very much [sys] has been sent through to us from your insurance there's nothing showing up not for that [usr] it's [sys] address [usr] ridiculous isn't it she just said now that it's been rectified and that that they would sort it [sys] no i'm terribly sorry there is definitely nothing [usr] it it's not [sys] showing [usr] your fault [sys] on our system that's come through [usr] it's not [sys] my [usr] your [sys] advice [usr] fault [sys] would be to ring them up and just say you've spoken to us we haven't received anything send it again asap [usr] do i don't now you understood what i was saying the address sitting here and the number i mean i can understand anyone making a mistake once but not three times it it just seems a bit ridiculous doesn't it but [sys] hold [usr] anyway [sys] on one second [usr] thanks and defeated tomorrow we'll be out tomorrow anyway it's gonna be another day [sys] i could see here somebody by the looks of it somebody's contacted one of my colleagues here and somebody's just put a note on our our chat system and it says related job booked the wrong address for yesterday [usr] that's it [sys] it's two different colors right [usr] it's been booked in [sys] same issue two different callers for the same issue the trouble is we've got limited availability now he's go well my colleague's looking into it now he's going to see if we can get something booked in for you bear with me [usr] that that would really appreciate it as i said my husband's in bad health and [sys] they only [usr] you [sys] thing i [usr] know [sys] can suggest is give us a ring back in say half an hour to see if that's been resolved and it should be on our system [usr] ring you in half an hour [sys] if you ring back in about half an hour we'll see whether we've been able to get it rectified for you [usr] ok well i i must admit dino would a lot more helpful than what they have been that they've given me more more information than what i got off them an hour and a half it took last night to get through to them and as i said all we've been doing is just getting messed around if they hadn't given us that dino number i don't know where we'd have been thanks a lot for your help i really appreciate [sys] no problem [usr] that thank you i'll give it half an hour and then phone you back [sys] if [usr] do [sys] you give [usr] do [sys] it half [usr] i ask [sys] an hour [usr] for [sys] and then [usr] do i ask for you or or will [sys] no [usr] it be [sys] you'll just get through to one of my colleagues i'll ask for your the postcode just make sure you remember to say it was booked in by accident for [usr] it was booked by [sys] number [usr] her booked [sys] 32 [usr] by just have made a book by accident well there's a big difference between [sys] but on [usr] 7032 [sys] the well on [usr] isn't [sys] the on [usr] it [sys] the wrong booked under the wrong address of number 32 instead of 40 instead [usr] it's 70 [sys] of 70 if you tell them they've got the wrong address yesterday it's supposed to be re raised for today somebody was looking into it half an hour ago can you tell me if it's been gone through and [usr] all [sys] then we'll [usr] all right [sys] whoever [usr] thanks [sys] it is you [usr] very [sys] get will [usr] much [sys] be able [usr] for [sys] to [usr] that [sys] tell you that [usr] ok thank [sys] no [usr] you [sys] problem [usr] have [sys] thank [usr] a nice [sys] you for [usr] christmas [sys] your call [usr] bye [sys] you [usr] bye [sys] too take care now bye bye [usr] bye bye bye bye | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor good morning you're through to [pii] how can i help [usr] hi there sorry for a call early in the morning what it is [sys] sorry [usr] sorry for the call early in the morning what it is is that i've had i've got an engineer booked in for today for someone to come out to come unblock my manhole but we've just had a look and the manhole has unblocked itself [sys] ok [usr] i'm gonna need to postpone that because what we're gonna do in the morning now is cos obviously we need someone to come out to unblock it then cos we're gonna up in the morning to see what the problem is because 7 20 is saying it's not their issue we're gonna be pulling up all the pipe all the gushing up in the morning it's from the garden but we just had a look cos the toilets have started flushing ok and we just had a look and the man holder unblocked itself it's just gonna be pointless [sys] right [usr] anybody [sys] ok [usr] coming out and wasting their time for now [sys] right ok well let's have a look into this for you can i take your name [usr] it's [pii] [sys] and can i take the post code for the property [usr] it's [pii] yankee golf [sys] ok and just the first line of the [usr] it's [sys] address [usr] [pii] [sys] ok what i'll do then i'll get that canceled down as requested and then obviously if you need any further help just [usr] then [sys] give us [usr] i'll [sys] a call [usr] give you a [sys] ok [usr] because we've just had a look at the manhole cos the toilets weren't flushing hence why i called for the appointment this morning for this morning and we've we've just got up and the toilets have flushed we looked in the manhole and to be fair with you after days it's the manhole is completely clear we've filled up the bath right to the top and then let the water go the water has all flushed through it hasn't come back but [pii] and [pii] are saying that it's not their issue in the morning now we're gonna be digging the garden up to have a look at what's wrong with the pipes under there but it's just gonna be pointless for anyone to come out when the man holding the has cleared obviously in the morning or even during the day if we see that it's happening again then i'll just give you guys a call and then somebody i'll just get somebody out then [sys] no [usr] all [sys] problem [usr] right that's great [sys] all [usr] thank [sys] right [usr] you for your help thank you [sys] hm [usr] thanks [sys] thank you [usr] bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes good evening you're through to us how can i help [usr] hi this is [pii] calling from access assistance [sys] yep i does [usr] i have a reference of a job we have with yourselves at the moment now it's quite long but i can read it out or the postcode [sys] that's whichever one you have to end [usr] it's delta yankee w [sys] ywo [usr] whiskey 373 0827 [sys] thank you for that just a second while i bring on the details [usr] take your time [sys] just having a look into it for you [usr] take your time [sys] ok i've just caught up with the job that should have been passed back to you [usr] ok [sys] about 50 [usr] no one's [sys] minutes [usr] be [sys] ago [usr] able to arrive [sys] no unfortunately not it's been canceled on our end someone should have made you all that [usr] ok that's fine that's ok [sys] sorry about that [usr] no you're ok look i'll i'll make the customer aware thank you very much [sys] ok thanks for your call [usr] thank you bye then | 1Cancellation
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[sys] thank [usr] thank [sys] you [usr] you [sys] for calling [usr] calling [sys] dino [usr] dino [sys] rod [usr] rod partnered [sys] partners with [usr] with [sys] british [usr] british [sys] gas [usr] gas [sys] please listen [usr] into [sys] to the [usr] the [sys] options [usr] options [sys] carefully we can get you to the [usr] the [sys] right [usr] right [sys] team if you [usr] do [sys] need [usr] you need [sys] any [usr] any [sys] help [usr] help [sys] with [usr] with [sys] a drainage [usr] drainage [sys] problem press [usr] the best [sys] one [usr] one [sys] if you require [usr] require [sys] our plumbing [usr] plumbing [sys] services [usr] service [sys] press two or if [usr] you [sys] you [usr] have [sys] have [usr] an [sys] an [usr] existing [sys] existing did [usr] did you [sys] you [usr] know [sys] know [usr] that [sys] that [usr] you [sys] you [usr] can [sys] can [usr] now [sys] now book [usr] plumbing [sys] plumbing [usr] services [sys] services [usr] online [sys] online [usr] in [sys] in a few easy clicks visit [usr] visit [sys] dino [usr] dino dot [sys] dot [usr] com [sys] com [usr] for [sys] for details alternatively [usr] alternatively please [sys] please [usr] hold [sys] hold [usr] and [sys] and [usr] your [sys] your [usr] call [sys] call [usr] will [sys] will [usr] be [sys] be [usr] transferred [sys] transferred to a customer service advisor [usr] five [sys] we record [usr] calls [sys] calls [usr] for [sys] for [usr] quality [sys] quality [usr] and [sys] and [usr] training [sys] training purposes hello you're through to [usr] i know [sys] how can [usr] can i [sys] i help [usr] was my name disregarding the call out can [sys] can [usr] i [sys] i [usr] get [sys] get [usr] your [sys] your [usr] postcode [sys] post code [usr] november 21 [pii] [sys] and the first line of address [usr] [pii] [sys] and can [usr] can i [sys] i get [usr] get [sys] your [usr] your [sys] name [usr] name [pii] [sys] what [usr] what can [sys] can [usr] i do [sys] i do for you [usr] right you're supposed to have someone call someone was supposed to call me with the time to come and unblock my sink tonight [sys] ok [usr] ok but [sys] but [usr] you [sys] you [usr] not [sys] not [usr] received [sys] received [usr] any [sys] any [usr] no [sys] call [usr] no [sys] ok ok [usr] ok well [sys] well [usr] i could [sys] i can [usr] try [sys] try [usr] and [sys] and ring [usr] the [sys] the [usr] engineer [sys] engineer see if [usr] if [sys] you [usr] you [sys] can [usr] can [sys] tell [usr] tell [sys] me [usr] me [sys] is [usr] is [sys] it ok [usr] it ok [sys] i pop [usr] to put [sys] you on [usr] you [sys] hold [usr] on hold and then i'll i'll be at two [pii] and i'll be awake [sys] perfect dino is [usr] is [sys] the [usr] the [sys] uk [usr] uk's [sys] s [usr] expert [sys] expert repair service [usr] service [sys] offering [usr] offering [sys] fast [usr] five [sys] professional [usr] professional [sys] solutions [usr] solutions [sys] to [usr] to [sys] building maintenance [usr] its [sys] problems [usr] problems [sys] our comprehensive [usr] our comprehensive [sys] plumbing [usr] plumbing [sys] and [usr] and [sys] drain [usr] drain [sys] services [usr] services [sys] are [usr] are [sys] available [usr] available [sys] across [usr] across [sys] the [pii] [usr] the [pii] [pii] [sys] 24 [usr] 24 [sys] hours [usr] hours [sys] a day [usr] a day [sys] 365 [usr] 365 [sys] days [usr] days [sys] a year [usr] a year [sys] provided [usr] provided [sys] by [usr] by [sys] local [usr] local [sys] teams [usr] teams [sys] of [usr] of [sys] highly [usr] highly [sys] trained [usr] trained [sys] and [usr] and [sys] equipped [usr] equipped [sys] engineers [usr] engineers [sys] whatever your [usr] your [sys] problem [usr] problem [sys] or situation [usr] situation [sys] an expert [usr] dino [sys] dino engineer [usr] engineer [sys] will [usr] will [sys] visit [usr] visit [sys] your [usr] your [sys] home [usr] home [sys] or premises [usr] or [sys] hi [usr] hi [sys] thanks [usr] thanks [sys] for [usr] for [sys] waiting [usr] waiting [sys] i just [usr] i just [sys] spoke [usr] spoke [sys] to [usr] to [sys] the [usr] the [sys] engineer [usr] engineer [sys] he [usr] and he [sys] said [usr] said [sys] his tools were stolen and he said he informed you about it [usr] he did but ii i rang you back and you said you was gonna send somebody else [sys] ok [usr] ok [sys] well [usr] well [sys] i can't [usr] i can't [sys] see anyone [usr] see anyone [sys] else [usr] else [sys] that's [usr] that's [sys] been [usr] been [sys] put [usr] put [sys] on [usr] on [sys] the job [usr] the job [sys] it's just [usr] it's just [sys] the same [usr] the same [sys] engineer [usr] engineer [sys] and he [usr] he [sys] said [usr] said [sys] he's [usr] he's [sys] not [usr] not [sys] gonna [usr] gonna [sys] be able [usr] be able [sys] to come [usr] to come [sys] out tonight [usr] tonight [sys] i'm [usr] i'm [sys] just [usr] just [sys] checking [usr] checking [sys] any [usr] any [sys] notes [usr] notes [sys] see [usr] see [sys] if [usr] if this has been going on for about three days now you everyone's supposed to be a priority [sys] i know [usr] i know [sys] it was [usr] he was [sys] put [usr] put [sys] down [usr] down [sys] as [usr] as [sys] an emergency [usr] an emergency [sys] but obviously [usr] but obviously it's not but you're [sys] it [usr] not [sys] good [usr] when can you get somebody here [sys] well [usr] well [sys] i can't [usr] i can't [sys] confirm [usr] confirm [sys] that now [usr] that now [sys] you [usr] you [sys] have [usr] have [sys] to get [usr] to get [sys] did [usr] did [sys] did you get [usr] you get [sys] this [usr] this [sys] job [usr] job [sys] booked [usr] booked [sys] in through [usr] in through [sys] riverside [usr] riverside [sys] the [usr] the [sys] riverside [usr] riverside [sys] group [usr] it was supposed to be within 12 hours [sys] all right it's just to get another [usr] end [sys] job [usr] of the job [sys] i need [usr] i need [sys] them [usr] them [sys] to [usr] to [sys] get [usr] get [sys] in touch [usr] in touch [sys] with us [usr] with us well it's a bit daft isn't it when your engineer's head is still stolen and he hasn't been able to do the job [sys] i can [usr] i [sys] double [usr] can [sys] check [usr] double check [sys] with [usr] with [sys] my [usr] my [sys] manager [usr] manager [sys] just bear [usr] just [sys] with me [usr] bear [sys] a few [usr] me [sys] seconds [usr] a few seconds [sys] is that ok i'll pop [usr] ok [sys] you on hold [usr] of course [sys] thank you dino is [usr] is [sys] the uk [usr] the uk's [sys] s expert [usr] expert [sys] repair [usr] repair [sys] service [usr] service [sys] offering [usr] offering [sys] fast [usr] fast [sys] professional [usr] professional [sys] solutions [usr] solutions [sys] to building [usr] to building [sys] maintenance [usr] maintenance [sys] problems [usr] problems [sys] our comprehensive [usr] our comprehensive [sys] plumbing [usr] plumbing [sys] and drain [usr] and [sys] services [usr] services [sys] are available [usr] are available [sys] across [usr] across [sys] the [pii] [usr] the [pii] [sys] 24 [usr] 24 [sys] hours a day [usr] a day [sys] 365 [usr] 365 [sys] days [usr] days [sys] a year [usr] a year [sys] provided [usr] provided [sys] by local [usr] by local [sys] teams [usr] teams [sys] of highly [usr] of highly [sys] trained [usr] trained [sys] and equipped [usr] and equipped [sys] engineers [usr] engineers [sys] whatever your [usr] that [sys] problem [usr] your problem [sys] or situation [usr] or situation [sys] an expert dino [usr] a [sys] engineer [usr] geo engineer [sys] will visit your home or premises [usr] more premises [sys] and provide [usr] and provide [sys] a quote [usr] a quote [sys] free [usr] free [sys] of charge [usr] of charge [sys] and without [usr] and without [sys] obligation [usr] obligation [sys] for your peace of mind [usr] peace of mind [sys] we [usr] we [sys] provide [usr] provide [sys] a 24 [usr] a 24 [sys] hour [usr] hour [sys] emergency [usr] emergency [sys] response [usr] response [sys] seven [usr] seven [sys] days a week [usr] a week [sys] 365 [usr] 25 [sys] days [usr] days [sys] a year [usr] a year [sys] all work [usr] all work [sys] is guaranteed [usr] is guaranteed [sys] you'll pay [usr] you'll [sys] no call [usr] no call [sys] out charge [usr] out charge [sys] and work [usr] and work [sys] is carried [usr] is carried [sys] out by [usr] out [sys] local [usr] by local [sys] engineers [usr] engineers [sys] when [usr] when [sys] drains [usr] dreams [sys] stop [usr] stop [sys] working [usr] working [sys] you'll [usr] you'll [sys] need the problem [usr] the problem [sys] solved [usr] solved [sys] quickly efficiently and [usr] i'm [sys] at a fair [usr] at a fair [sys] price [usr] price [sys] trust dino [usr] rod [sys] rod the market [usr] the market [sys] leader [usr] leader [sys] in drain [usr] in drain [sys] services [usr] services [sys] for homes [usr] for homes [sys] and business [usr] and business [sys] across [usr] across [sys] the [pii] [usr] the [pii] [sys] offering [usr] offering [sys] fast [usr] fast [sys] reliable [usr] reliable [sys] service [usr] service [sys] no [usr] no [sys] call [usr] call [sys] out charges [usr] out charges [sys] and fixed [usr] and fixed [sys] prices [usr] prices [sys] visit dino dot [usr] geno dot [sys] com [usr] com [sys] for further [usr] for [sys] details [usr] details [sys] or to [usr] or [sys] book [usr] to [sys] an appointment [usr] an appointment [sys] online [usr] on [sys] would you to save [usr] a sea [sys] water [usr] of water [sys] but are not [usr] but [sys] sure [usr] i'm not [sys] where [usr] sure [sys] to begin [usr] where to begin [sys] dyno plumbing [usr] plumbing [sys] can help [usr] can help [sys] we [usr] we [sys] have a range [usr] have a range [sys] of water [usr] of water [sys] saving [usr] saving [sys] devices [usr] devices [sys] available [usr] available [sys] to find out more [usr] more [sys] visit [usr] visit [sys] dino [usr] dino [sys] dot [usr] dot [sys] com [usr] com [sys] today [usr] today [sys] being [usr] being [sys] on the phone [usr] on the phone [sys] when driving [usr] when driving [sys] can put [usr] can [sys] you [usr] put [sys] and other [usr] and [sys] road [usr] other [sys] users [usr] road users [sys] at risk [usr] at risk [sys] please stay [usr] stay [sys] safe [usr] safe [sys] our agents [usr] our agents [sys] will ask [usr] will ask [sys] you to call [usr] you to call [sys] back later [usr] back later [sys] if you're driving [usr] you're driving [sys] did you [usr] did [sys] know you can [usr] you [sys] now [usr] can [sys] request [usr] now request [sys] plumbing [usr] planning [sys] and drains [usr] and drains [sys] appointments [usr] appointments [sys] online [usr] online [sys] in just [usr] in [sys] a [usr] just [sys] few [usr] a [sys] easy clicks visit [usr] visit [sys] dino [usr] dino [sys] dot [usr] dot [sys] com [usr] com [sys] and use [usr] and [sys] our [usr] use [sys] online [usr] our online [sys] booking [usr] booking [sys] form [usr] form [sys] from burst [usr] from burst [sys] pipes [usr] pipes [sys] to blocked [usr] to blocked [sys] drains [usr] drains [sys] you can [usr] you [sys] find [usr] can [sys] emergency [usr] find emergency [sys] numbers [usr] numbers [sys] and advice [usr] and advice [sys] to help [usr] to [sys] you [usr] help [sys] with your [usr] you [sys] problem [usr] with your problem [sys] visit [usr] visit [sys] dino [usr] dino [sys] dot [usr] dot [sys] com [usr] com [sys] today [usr] today [sys] dino is the uk s expert repair service offering [usr] offering [sys] fast professional solutions to building maintenance problems our comprehensive [usr] ok [sys] plumbing and drain services are available across the [pii] [usr] i [sys] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation [usr] situation [sys] an expert [usr] and [sys] dino engineer will visit your home or premises [usr] premises [sys] and provide a quote free of charge [usr] free of charge [sys] and without [usr] and we [sys] obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast [usr] bye [sys] reliable service [usr] ok [sys] no call out charges [usr] i did [sys] and fixed prices visit dino dot com [usr] dot com [sys] for further details or to book an appointment online would you to save water [usr] save water [sys] but are not [usr] but [sys] sure [usr] not [sys] where to begin dyno plumbing can help [usr] ok [sys] we have a range of water saving devices [usr] saving device [sys] available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving did you can now [usr] you [sys] request [usr] can have [sys] plumbing [usr] it [sys] and [usr] coming [sys] drains [usr] and [sys] appointments [usr] dream [sys] online in just [usr] right [sys] a few [usr] and just [sys] easy clicks visit dino [usr] visit [sys] dot com [usr] dino dot com [sys] and use our [usr] and [sys] online [usr] use our online [sys] booking form [usr] booking form [sys] hi [usr] hi [sys] sorry for [usr] sorry [sys] the wait [usr] for the wait [sys] i'm just getting [usr] i'm just [sys] the [usr] getting the [sys] job booked [usr] job [sys] in [usr] booked [sys] again [usr] in again [sys] hopefully it'll be [usr] hopefully will be [sys] assigned to a different engineer [usr] engineer [sys] is it ok [usr] is [sys] to pop [usr] it ok [sys] you on [usr] to [sys] hold [usr] put [sys] whilst [usr] you on hold [sys] i [usr] while i [sys] just pop the details [usr] pop the details [sys] in [usr] when will it be [sys] i'm gonna book it for today as as the previous one was [usr] no it's too late now mate it's nine o'clock been on for nine o'clock [sys] hm [usr] i mean i live in a top floor flat of people storming about 10 11 o'clock at night gone and i don't even know if i'll be awake by then [sys] all right [usr] can you give me a time for tomorrow [sys] just bear with me a few seconds [usr] with me [sys] let [usr] a few [sys] me just [usr] seconds [sys] quickly [usr] let me just [sys] just [usr] quickly [sys] get it set up [usr] get [sys] and [usr] it set [sys] i'll [usr] up and [sys] let [usr] i'll let [sys] what [usr] you [sys] time [usr] know [sys] it's [usr] what [sys] in [usr] time it's been ok [sys] is it ok [usr] is [sys] to pop [usr] it ok [sys] you back [usr] to pop [sys] on hold [usr] you back on hold [sys] thank you dino is the uk s [usr] the [sys] expert [usr] uk's expat [sys] repair service [usr] repair service [sys] offering fast [usr] offering [sys] professional [usr] five professional [sys] solutions to [usr] solutions [sys] building maintenance [usr] to building [sys] problems [usr] maintenance problems [sys] our comprehensive [usr] comprehensive [sys] plumbing and drain [usr] plumbing [sys] services [usr] and drain [sys] are available across [usr] are available [sys] the [pii] [usr] across the [pii] [sys] 24 hours [usr] 24 [sys] a day [usr] hours [sys] 365 [usr] a day 365 [sys] days a year [usr] days [sys] provided [usr] a year [sys] by local [usr] guided [sys] teams [usr] by local [sys] of [usr] teams [sys] highly trained [usr] of [sys] and [usr] highly [sys] equipped [usr] trained [sys] engineers [usr] and equipped engineers [sys] whatever your problem [usr] whatever [sys] or situation [usr] your problem or situation [sys] an expert dino engineer will [usr] engineer [sys] visit your home or premises and provide a quote free of charge [usr] free [sys] and without [usr] of charge [sys] obligation [usr] and without obligation [sys] for your peace of mind we [usr] peace of mind [sys] provide a 24 [usr] make a 24 [sys] hour emergency [usr] hour [sys] response [usr] emergency [sys] seven [usr] response [sys] days [usr] seven [sys] a week 365 [usr] days a week [sys] days a year [usr] five days [sys] all [usr] a [sys] work is guaranteed you'll pay no call out charge [usr] no call [sys] and [usr] out [sys] work [usr] charge [sys] is carried [usr] but work [sys] out by [usr] is [sys] local [usr] out [sys] engineers [usr] by local engineers [sys] when drains [usr] you [sys] stop working [usr] stop [sys] you'll [usr] working [sys] need the problem solved quickly efficiently [usr] ok [sys] and [usr] love [sys] at a fair price trust dino rod [usr] i [sys] the [usr] know [sys] market leader [usr] the market [sys] in drain [usr] leader [sys] services [usr] in trains [sys] for homes and business across the [pii] [usr] in the [sys] offering fast reliable service no call out charges and [usr] out charges [sys] fixed prices [usr] are fix my [sys] visit [usr] business [sys] dino dot com for [usr] dot [sys] further [usr] com [sys] details or to book an appointment online would you to save water [usr] save [sys] but are not [usr] water [sys] sure where [usr] but [sys] to begin [usr] they're not sure where it [sys] dyno [usr] again [sys] plumbing can help we [usr] can help [sys] have a range of water [usr] we have [sys] saving [usr] a range [sys] devices [usr] of [sys] available to find out more visit dino dot com today [usr] dot com today [sys] being on the [usr] being [sys] phone when [usr] on [sys] driving [usr] the phone when [sys] can put [usr] driving [sys] you and [usr] could [sys] other [usr] put [sys] road [usr] you [sys] users [usr] and other [sys] at risk [usr] road users [sys] please [usr] at risk [sys] stay safe [usr] please stay [sys] our [usr] safe [sys] agents will [usr] our [sys] ask [usr] agent [sys] you to call [usr] will ask [sys] back later [usr] you to call [sys] if you're [usr] back [sys] driving [usr] later if you're driving i see [sys] did you can now request [usr] you can [sys] plumbing [usr] now request [sys] and drains [usr] plumbing [sys] appointments [usr] and blames [sys] online [usr] appointments [sys] in just [usr] online [sys] a few easy clicks visit dino [usr] visit [sys] dot com [usr] dino dot [sys] and use [usr] com [sys] our online [usr] and use [sys] booking [usr] our online [sys] form [usr] booking form [sys] from burst pipes to blocked drains [usr] pipes are block [sys] you [usr] drain [sys] can find emergency [usr] you can find [sys] numbers [usr] emergency [sys] and advice [usr] numbers [sys] to help [usr] and advice [sys] you with your [usr] to [sys] problem [usr] help you with [sys] visit [usr] your problems [sys] dino [usr] visit [sys] dot com [usr] dino [sys] today [usr] dot com today [sys] hi thanks for [usr] hi [sys] waiting [usr] thanks for waiting [sys] i've changed the [usr] i change the [sys] booking for tomorrow [usr] booking for tomorrow [sys] it'll be booked as an [usr] be [sys] emergency [usr] booked as [sys] for [usr] an emergency [sys] tomorrow they'll [usr] for [sys] be out [usr] tomorrow [sys] as soon as they [usr] they'll [sys] can [usr] be out as soon as they can what time i need a time i did say that [sys] i don't know a specific time we work with time slots [usr] we work with [sys] it'll be between 8 [usr] between [sys] a.m. and 6 [usr] 8 [sys] p.m. [usr] a.m. and six [sys] but [usr] pm [sys] obviously they'll be out as soon as they can [usr] cancel it go to it it's no good to me [sys] ok [usr] alright just cancel it thank you [sys] no worries [usr] bye now [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi [pii] how can i help you today [usr] ii i i've got an appointment booked on thursday but i just wanted to cancel it if that's ok [sys] can i take your postcode please [usr] it's [pii] [sys] and your first and last name please [usr] it's [pii] [sys] on the first line of the address [usr] [pii] [sys] that's all canceled for you now [usr] great thank you [sys] no worries have a nice [usr] cheers [sys] day [usr] you too bye | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi there you're through to si know how can i help you [usr] ii i booked a a free quote online but i didn't receive the quote i just received the confirmation of the booking [sys] cool you wouldn't get a quote what what until the engineers come out what for or do you have your postcode i can have a look for you what you've got yourself booked in for [usr] i was just after a quote for a drain unblocking [sys] have you got your postcode i'll have a look what [usr] [pii] [sys] time you've booked in [usr] november [pii] [pii] [sys] and what's your name [usr] [pii] [sys] and your first name [usr] [pii] [sys] and your first line of address [usr] [pii] [sys] that's fine because he booked it for tomorrow am i right [usr] i have but it said to get a quote you go through the booking process and you'll immediately get a no obligation quote [sys] right for the quote a lot you you booked for a day for a day for all day it's going to be 100 and 80 to unblock [usr] right ok [sys] that's how much it is to unblock [usr] ok it's 100 and £80 for someone to come out and unblock it [sys] that's right [usr] and that will be at any point tomorrow [sys] you're booked in between nine and seven engineer will call you an hour before he arrives i'll call you to let he's on the he's going to be coming and then of course you can meet you without the property [usr] right ok can you just cancel that then for me [sys] sure no worries one moment ok that's canceled for you then [usr] ok thanks for your time [sys] thank you bye [usr] thank you [sys] right | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning you're through [usr] i [sys] to [pii] [usr] stand off [sys] speaking to how can i help [usr] hi i've got a appointment booked for wednesday that i need to cancel [sys] no problem what's the postcode please [usr] it's hotel papa [pii] [sys] and the first line of the address [usr] is [pii] [sys] and just the name of the job was booked under [usr] er [pii] [sys] i've got we've got two bulk then one was a cash job and one under the british gas is it just a cash one that means canceling [usr] because the thing is i i was sure that i had some insurance that covered the drains and i and i did with my british gap policy [sys] no i'm good just just cancel that one and we'll leave the british gas one there [usr] yes please [sys] no that makes sense right no worries at all that's fine thanks for letting us know though [usr] no worries cheers buddy [sys] take care no worries bye bye now [usr] bye [sys] bye bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can [usr] i suppose [sys] get you to [usr] the [sys] the right [usr] we [sys] team [usr] keep [sys] if [usr] in [sys] you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] what [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] you said you said [sys] hello how can i help [usr] hi i called earlier to book a call out for a blocked drain and i [sys] right [usr] have managed to find someone who's come today you would only gonna be able to send someone tomorrow i wanted to cancel that [sys] what's your postcode [usr] it's [pii] [sys] ok and what's the first line of your address [usr] two beach meats [sys] right that's fine i'll go ahead and cancel that for you now all right [usr] thank you very much [sys] you're welcome take [usr] thank [sys] care now bye [usr] you bye [sys] bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] hello good evening my name's mister [pii] it's just an enquiry please i'm i'm a british gas customer and i've booked a a call out from them for tomorrow to come out and it i think it's via dina rud but what i've done you i've also had another confirmation come from yourselves with two separate reference numbers [sys] right ok [usr] of [sys] can i get your postcode [usr] it's [pii] i think one of them needs to be canceled one are booked through british gas and it's a call out tomorrow between eight and one and on their link there's also another one that's gone through and it's an all day booking with a separate reference number i just wanna make sure i can get it if you understand what i'm saying i don't want two dinos to come back [sys] i can see one's been booked as a british gas job or one's been booked as an on demand job but you said you got a cover with british gas [usr] just [sys] is that right [usr] keep the british gas one [sys] perfect and can i just confirm the first line of address and you said your name was [pii] [usr] number three [pii] [sys] perfect i'll keep the british gas one on and cancel the other [usr] lovely [sys] one [usr] thanks buddy [sys] thank you take [usr] take [sys] care [usr] it easy go back from it [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] no [sys] good evening [pii] how can i help [usr] hi i called this morning to re cos i needed someone to come and unlock a blockage you said you should be here by six o'clock anyway i phoned again at about 10 past six and the girl said the engineer will be with you it'll be at half past seven do you need my number [sys] i need a postcode yes please [usr] ok ch 43 that might [sys] ch [usr] be the engineer now ch 435 xf [sys] five [usr] xf it's [pii] [sys] thank you [usr] the thing is my brother my brother in law has turned up he's managed to clear the blockage i want to cancel it now if you can if i can [sys] ok ok can i just put you on hold and see if the engineer is not on route i can cancel just bear with me one second [usr] thank you | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can [usr] i suppose [sys] get you to [usr] the [sys] the right [usr] we [sys] team [usr] keep [sys] if [usr] in [sys] you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] what [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] you said you said [sys] hello how can i help [usr] hi i called earlier to book a call out for a blocked drain and i [sys] right [usr] have managed to find someone who's come today you would only gonna be able to send someone tomorrow i wanted to cancel that [sys] what's your postcode [usr] it's [pii] [sys] ok and what's the first line of your address [usr] two beach meats [sys] right that's fine i'll go ahead and cancel that for you now all right [usr] thank you very much [sys] you're welcome take [usr] thank [sys] care now bye [usr] you bye [sys] bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to talk to [pii] how can i help you [usr] hi i had some workmen coming in today they haven't arrived yet and i've got to go out in a in about an hour and they said they were gonna take a couple of hours to clean out and everything i'm gonna have to cancel it [sys] ok sorry about that what's the postcode thank you [usr] [pii] [sys] thank you and the first line of the address thank you [usr] [pii] [sys] sorry [pii] [usr] [pii] [sys] [pii] [usr] yes [sys] there's no what what job was it booked in sorry [usr] for drains [sys] i can't find any at this property when did [usr] ohh [sys] you book [usr] you [sys] it [usr] can't it [sys] when [usr] was [sys] did you book when did you book the job have you got a work order number for [usr] no [sys] the job [usr] they came yesterday and they had a look and they said they were coming back today [sys] is it your dina rug because there's [usr] i think [sys] nothing on the system [usr] i'll have to check it then sorry let me just check it then thank you bye [sys] ok ok no problem thank you cheers bye now [usr] a a | 1Cancellation
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[sys] good morning [pii] [usr] hi there i wonder if you can help me i've got a job booked in for tomorrow which i'm gonna put on hold for now if that's ok [sys] ok and what was the postcode [usr] [pii] [sys] [pii] bear with me let me just search it [pii] was that [usr] that's correct [sys] and you were booked in for tomorrow is that correct [usr] that is correct [sys] right and you want us to cancel the appointment [usr] you cancel for now yes because i'm i'm asking i think we know what the problem is i'm gonna need to get hold of insurances and everything else to get it sorted we got [sys] right [usr] to go from there ok thanks [sys] right [usr] much [sys] ok lovely [usr] thank [sys] thank [usr] you [sys] you [usr] bye bye [sys] thank [usr] bye [sys] you bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to you're talking to [pii] how can i help [usr] hi [sys] you [usr] i have a booking today which is a person coming back to have a re-look i can't see the problem anymore i was wanting to cancel it [sys] no problem what's the postcode thank [usr] [pii] [sys] you and the first line of the address thank [usr] [pii] [sys] you sorry just give me that post code again [usr] [pii] [sys] that [pii] [pii] [usr] [pii] [sys] [pii] sorry and just confirm the name thank [usr] am a [sys] you on the job [usr] [pii] [sys] right and the and the first line of the address thanks [usr] [pii] [sys] ok did the originally i've got the job there was the originally job came on on the fifth of september and was it carried over for today is that is that [usr] it's [sys] why [usr] that one [sys] ok right ok due to attending property right did you did you have a work order number because i can't find the work order number or is it [usr] no i [sys] i'll sort it out anyway and don't don't worry it's just [usr] thank you i [sys] i can't [usr] don't [sys] it's [usr] want someone showing up for no [sys] you just want to cancel the job [usr] lovely great [sys] ok no [usr] thank [sys] problem [usr] you [sys] i'll sort it out thank you very [usr] bye [sys] much cheers thank you | 1Cancellation
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[sys] hello how can i help [usr] i had a a job to be carried on tomorrow and i would to cancel it please [sys] what's your post code [usr] [pii] [pii] [pii] [pii] [sys] you want it to be canceled was that sorry [usr] i would to cancel [sys] that's fine i get that done for you [usr] thank you very much love nice [sys] thanks [usr] of you [sys] bye [usr] thank you bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to dino morning's [pii] how can i help [usr] hello i've got a an appointment this afternoon that i can now cancel do you want the reference [sys] let's have a look into here is it work that's being just paid for is it or is it being done on the british gas square [usr] no i it's [sys] we [usr] resolved [sys] you [usr] itself i [sys] but [usr] need a call out [sys] no but originally were you going to pay for it yourself or was it booked under british [usr] i was [sys] category [usr] yes [sys] you were just [usr] no [sys] gonna [usr] it's [sys] pay [usr] not [sys] were [usr] a british [sys] you [usr] gas [sys] ok [usr] thing [sys] that's [usr] no [sys] fine no problem i'll know which system to go through here i see what what's your postcode there [usr] ex 51 delta bravo [sys] no problem give me a second because we just use for security as well and if i could just take your name and the first line on the address [usr] [pii] and it's [pii] [sys] that's absolutely fine give me one moment i'll get that canceled down for you month yep no problem at all that's absolutely perfect that's all canceled down for you thank [usr] bye [sys] you much for letting us know [usr] but [sys] thank you cheers [usr] thank you [sys] bye [usr] bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming service did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling diner you're speaking to [pii] how may i help [usr] hello i'm calling from just the pets at the [pii] branch we've got a current booking with yourself for tomorrow but i just need [sys] ok [usr] to cancel it unfortunately [sys] no problem don't worry do you have the booking reference [usr] i do yes [sys] wonderful that's great thank you it's dywo and then [usr] it's 3746689 [sys] i'll just open that up and could you please confirm do who the flight contact was booked as [usr] possibly [pii] [sys] yes wonderful what's her surname [usr] surname did you say [pii] [sys] wonderful and can you just confirm the address for me please [usr] bear me one second [sys] that's [usr] it is [sys] ok [usr] [pii] [pii] [sys] wonderful [usr] wonderful [sys] and you'd to cancel that [usr] yes please [sys] that's no problem that's done for you [usr] thank you very much for doing that for me [sys] all right thank [usr] thank [sys] you [usr] you you take care [sys] and you bye bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello speaking how can i help [usr] hi i wonder if you can i booked an appointment yesterday for a plumber to come and see my toilet today and when i got up this morning the problem's rated itself i'm just trying to cancel the guy before he comes out [sys] ok what's the post code [usr] [pii] lucy [pii] for bobby [sys] what's the address and your name [usr] it's a mrs [pii] it's [pii] i've [sys] ok [usr] got the booking reference if you need that [sys] please [usr] it's dy hyphen wo hyphen 3480808 [sys] ok it's all been canceled for you [usr] i'm sorry about that thanks very much [sys] no problem [usr] thank [sys] take care [usr] you [sys] bye [usr] bye [sys] bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 31 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 1Cancellation
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[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to dina rod thames valley thames valley region is a franchise of diner i'm [pii] how can i help [usr] hello there one [pii] i've i've just booked someone to come out from diner to look at our drains out of the back [sys] ohh [usr] of the [sys] right [usr] house and i've just discovered that we got we're covered on our r ac house insurance how [sys] right [usr] how how does that affect me [sys] well if we come out it's chargeable you'd have to go through your your policy to get it under your policy [usr] right [sys] you'd have to contact them [usr] ok well could i could [sys] right [usr] i cancel could i cancel it then [sys] no problem at all i'll cancel this one off for you ok [usr] ok [sys] thank you [usr] have you got all my details [sys] four holidays [usr] that's it [sys] i was just gonna phone you [usr] ohh really [sys] that's spooky [usr] ohh great sorry about that [sys] all right [usr] thanks a lot [sys] no [usr] love [sys] problem [usr] cheers [sys] bye bye [usr] bye bye now | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hi i've got ii i booked a plumber to come over today and i'm just gonna need to cancel that if that's possible [sys] let's have a look let's have a look what's the post code for the job [usr] is [pii] [pii] [sys] yes [usr] [pii] [sys] let's have a look [usr] i said iii i went [sys] what [usr] online and did a booking but i just i need to cancel i've got [sys] right [usr] i've got aaa different club [sys] ok [usr] coming over [sys] ok and what's your full name first of all [usr] is [pii] [sys] and if i could also take the first line of the address please [usr] it's [pii] [sys] and just for data protection as well please [pii] can i take your mobile phone number [usr] yep that's not a problem it's [pii] [sys] brilliant right let's get that canceled for you one sec [usr] but it was quite late i don't know if it's not may not have even [sys] i see [usr] gone [sys] no i've got it i've got it i've canceled that down for you [pii] [usr] brilliant thank you very much [sys] pleasure you're very welcome [usr] ok [sys] take [usr] take [sys] care [usr] care have a great day [sys] all right you too bye [usr] speak | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you through to my name is [pii] how can i help you today [usr] hi i need to cancel my appointment that i booked for tomorrow please [sys] no problem could i have your postcode please [usr] ip 19 [pii] [sys] and the first line of your address and your name please [usr] [pii] and it's [pii] [sys] thank you excuse me i do apologize [usr] that's all right no worries [sys] ok that has been canceled for [usr] ok [sys] you [usr] brilliant thank you [sys] thank you much for your call have a good [usr] cheers [sys] day [usr] bye bye [sys] take care now [usr] bye [sys] bye [usr] bye [sys] bye | 1Cancellation
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[usr] are you guys [sys] thank [usr] ok [sys] you for calling [usr] i'm [sys] dino [usr] trying to [sys] rod [usr] get the [sys] partnered [usr] the thing [sys] with british [usr] unblocked [sys] gas [usr] look [sys] please [usr] we can we [sys] listen [usr] can open [sys] to the [usr] your [sys] options [usr] thing [sys] carefully we can get you to the right [usr] bless [sys] team [usr] you [sys] if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] tidy up your [sys] she she can help [usr] hi there i i [sys] hello [usr] don't know if i spoke to yourself just a few minutes ago about booking some help tomorrow it was a w 54 [sys] ok [usr] sg [sys] [pii] goes with that [usr] sierra golf [sys] and the address please [usr] it was [pii] [sys] and what name is it please [usr] it's [sys] ok i've got the details how [usr] you [sys] can [usr] have [sys] we help [usr] we're booked in for tomorrow but i think i might be able to find some help today could we go ahead and cancel [sys] ok [usr] for now please for tomorrow [sys] of course no [usr] ok [sys] problem [usr] thank [sys] i'll get [usr] you if anything [sys] that canceled [usr] changes [sys] for [usr] i'll [sys] you now [usr] i'll be in touch thanks right [sys] sure [usr] thank [sys] no [usr] you [sys] problem [usr] have [sys] take [usr] a good day [sys] care [usr] bye [sys] bye now thank you bye | 1Cancellation
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries good morning speaking [usr] is he phoned about half an hour ago and somebody was coming out on friday they cleared a drained no a down pipe [sys] right i'm sorry [usr] right [sys] i didn't catch your name what's your name [usr] correct [pii] [pii] [sys] right do we have a job booked in for you [usr] it was friday friday morning at some time but in the in the meantime i found somebody who's gonna come out here after lunch [sys] all [usr] time [sys] right [usr] today [sys] right no [usr] i'd [sys] problem [usr] to [sys] bear [usr] cancel [sys] with me a second mr [pii] what's your postcode there please [usr] [pii] [sys] [pii] [pii] right i'll get that canceled off thank you for letting me know thank you thanks bye [usr] ok [sys] bye [usr] thanks very much bye right | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we [usr] ok [sys] record calls for quality and training purposes good afternoon you're through to my name is [pii] how can i help [usr] hello mate i've got an er an appointment for tomorrow but i need to cancel it please i've i've i've i've managed to fix the problem [sys] good stuff no problem what is your postcode sir [usr] it's [pii] [pii] [sys] and the first line of your address [usr] it's [pii] [sys] ok and can i just take your surname [usr] [pii] [sys] that's absolutely fine no problem ok i'll get that closed for you now sir [usr] thanks buddy thanks for your help cheers mate bye bye [sys] alright bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a draining problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one we record calls for quality and training purposes thank you for contacting you're through to from the home care service i'm your today how can i assist you [usr] hello there i have an appointment today between one and 6 p.m. i think it is i'm going to have to cancel i'm really not feeling very well [sys] ok you want to reschedule it for another date or to cancel [usr] at the moment i i'll have to get back to you but i i will be but i can't do it right [sys] can [usr] now [sys] you please confirm for me your first name and surname please [usr] it's [pii] it's [pii] and my last name is [pii] [sys] thank [usr] er [sys] you and your first line of address as well as your post code please bye [usr] it's [pii] and the post code is [pii] [sys] thank you much and lastly your date of birth please [usr] and and sorry say that again it's very it's broke [sys] ok [usr] it broke [sys] i'm requesting [usr] up [sys] for your date of birth please [usr] my date of birth 28th [sys] thank [usr] of march [sys] you [usr] 5th [sys] much [usr] four [sys] what was the booking for [usr] it was er to install a new pump on my main bathroom shower [sys] ok [usr] do you need the booking reference [sys] please stay with me i first need to see if it was booked by dinos on the dino side or can you please confirm for me the the booking reference please because i cannot see this shop here please bear with me [usr] sure sure [sys] just a moment i'm gonna take the number now no i'm i'm [usr] ok [sys] gonna confirm what [usr] do [sys] i needed [usr] you need [sys] now [usr] it now ok [sys] you can confirm it please [usr] it's dy [sys] it's dy [usr] wo [sys] slash wo slash [usr] slash [sys] 348 [usr] 348 [sys] 92 [usr] 92 [sys] 22 [usr] 22 [sys] ok the booking was for today [usr] yes between one and six [sys] and the engineer that was at your property yesterday what was the work for [usr] er british [sys] ok [usr] gas i'm sorry say that again love you keep [sys] do i keep [usr] you keep [sys] do [usr] breaking [sys] i keep [usr] up [sys] breaking up i'm truly sorry but i think it's the line yes [usr] it's ok darling no worries [sys] i'm [usr] it's [sys] unable [usr] probably [sys] to [usr] the [sys] find [usr] weather [sys] this job now i will have to go on another system to check can i please put you on a brief hold while i'm doing this are you ok you're welcome [usr] sure thank you [sys] thank you much miss [pii] for waiting i do appreciate your patience now the cover has been canceled for for today [usr] that's fine [sys] ok yes not a problem just to confirm do you have kitchen appliances [usr] ok thank [sys] at your property [usr] you very much [sys] if there would be a breakdown what would you do ok everything microwave electric ovens fridges [usr] i've got them covered on my insurance [sys] ok not a problem then ok ok thank you much [usr] that's fine [sys] yes ok please take care of yourself [usr] all right my love [sys] and get well [usr] that's [sys] soon [usr] canceled for today i will [sys] alright [usr] be booking another one but i'm just [sys] thank [usr] not very [sys] you [usr] well today [sys] not a problem take care bye [usr] thank you darling i will thank you thank you for your help bye bye am i | 1Cancellation
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[sys] good afternoon dino how can i help [usr] hello my name is [pii] i have just booked an appointment for monday but someone when i called up they said that that you could do friday and i've just moved friday's appointment around if it's still free i prefer friday [sys] let me have a look for you [usr] i was two minutes ago i'm fingers crossed [sys] we aren't showing any availability for friday i'm not too sure why they would have said that the appointment would have to stay for monday if that's ok [usr] ok all [sys] no [usr] right [sys] it's just [usr] then [sys] that there isn't i don't know sometimes our head office who you would have just spoke to sees doesn't see everything that we see but [usr] right [sys] as it stands that there isn't availability for friday in that area no [usr] right you can see my booking on monday [sys] i can see you're booking for monday [usr] right ok all [sys] ok [usr] right then thank [sys] sorry [usr] you [sys] just a few couple of questions were you quoted any prices for our attendance at all [usr] yes 180 [sys] lovely were you [usr] is that correct [sys] that is were you made aware of the non-standard additional half hour price of £55 if anything non-standard is cleared up plus then rectified while the engineer was on site [usr] no [sys] no [usr] if if it's all done quickly because what it is is i've got a that was laid this year and the drain has got because i've been numpty and never cleared the leaves away i think they've gone down the pipe and someone this morning was using my pressure washer to try and clear it and they haven't been able to that's i just need your your expertise to clear [sys] that's [usr] it [sys] fine the one that you were quoted is asked to come and clear a standard house or blockage that covers the whole time we're there as long as the blockage does stay standard again the only time that £55 per half hour charge is added is if anything non-standard was found plus then rectified while he was there [usr] i see what you're saying [sys] ok lovely do [usr] ok [sys] you have an email i can take sorry [usr] yes it's [pii] it's [pii] [sys] [pii] [usr] and if anything did come available [sys] he [usr] at all for friday [sys] we [usr] or tomorrow [sys] would give you [usr] i would [sys] a [usr] very [sys] we [usr] appreciative [sys] would give you a call are there any parking issues at all where you are [usr] no none [sys] lovely [usr] at all [sys] any covid cases or symptoms on site [usr] no [sys] no any vulnerabilities at all [usr] no [sys] no lovely and were you made aware that the works are payment on completion you can make payment by cash [usr] yes [sys] card or check [usr] yes [sys] lovely [usr] yes [sys] that's absolutely fine i'll get all booked in and on our system again obviously if we do have a cancellation we will keep this in mind obviously you do want to be pull forward but as it stands the engineer will be attending on friday and he will call you when he's on his sorry on monday no monday [usr] friday [sys] sorry [usr] it's monday [sys] and he will call you when [usr] yes [sys] he's on his way [usr] ok that's [sys] ok [usr] lovely all right then thank [sys] no [usr] you [sys] worries at all thank you thanks [usr] bye [sys] bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi if there's an how can i help [usr] i wanted to book someone to come and clear a drain [sys] right is this regarding a domestic property or a commercial [usr] well i'm the landlord of the flat i don't know if that makes me domestic or commercial i think it's domestic but [sys] ok the properties are used for domestic purposes or commercial [usr] it's somebody lives there [sys] ok and do you have any type of cover with british gas in regards to plumbing and drains [usr] nope [sys] no ok can i take the postcode [usr] [pii] [sys] please [pii] [usr] [pii] [sys] [pii] ok and if you could just explain what the issue is in a bit more detail please [usr] it's a a dr a drain and it's blocked it's blocked and it's flooding the area outside of the back door of the flat alone [sys] it's a blocked external drain which is overflowing [usr] yes [sys] is it over flowing with sewage or kitchen sink waste [usr] it's kitchen sink waste and stuff that [sys] right ok based on what you've described to me the soonest we'll be able to get an engineer sent out to you will be on monday [usr] right [sys] now i i don't know if you'd me to discuss the price and the procedure as well [usr] might as well [sys] no we don't have a call out fee you we don't charge customers for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as a quote you'll then need to agree to the quote for the engineer to then start the work as it's payment upon completion cash or card and for during the week monday to friday within office hours 8 a.m. to 6 p.m. the starting price for unblocking is 100 and £70 [usr] jesus christ [sys] and that's va t included this attention [usr] ok thanks very much i'll cancel that i've i've done it the reason i was ringing was because it was on i didn't get any response from the online thing but thanks i'll i'll i'll get someone else thanks very much [sys] right you're welcome take care | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling speaking how can i help [usr] hi i've got i made a call i think monday or tuesday to book somebody to come out and have a look at a drain in the at the house in [pii] i'm just wondering if i could get an update on if and when the guy is likely to arrive today please [sys] what's the post code the job is booked under [usr] it's eh [pii] [sys] ok let me see if i can find it and what name is the job booked under [usr] it'll be either [pii] or [pii] [sys] let me have a look and what's the first line of the address [usr] it's [pii] [sys] and just for digit protection if i just to take the current telephone number [usr] it's [pii] [sys] right ok it does say here i'm just reading the notes it looks it was booked on on the 18th it says here customers canceled when discussing the availability [usr] my god no way i did not cancel it i confirmed it with him on monday and i made two phone calls and i just because i i said is it has to be as long as thursday because i'm waiting since monday this this problem's been here a week now and we've got some other mickey mouse company out we i definitely didn't cancel [sys] well [usr] it i can [sys] i [usr] assure [sys] can [usr] you [sys] get them to have a listen to the call if you er but that's that's what that's what they've put [usr] i wouldn't mind you having a look at the call because i can assure you i didn't cancel it i could probably tell [sys] right [usr] you exactly what time i made the call as well if that helps you narrow it down why i don't know why i would cancel it i want this is ridiculous jesus [sys] you as it stands right now it's canceled [usr] your name is [sys] it's [usr] it [pii] [sys] what sorry [usr] is that the is that your number [pii] [sys] do what i never know it because i never [usr] [pii] [sys] call it let me have a look i'm at the national call center i believe ours begins zero trouble free let me have a look [usr] it does but let me have a look sorry i'm i'm let me see [pii] let me have a look [sys] god where have i put it i've got it here somewhere [usr] mon i phoned it monday at 16 23 [sys] that's ties in with this because that's what the note the time of the note is [usr] and then i'm sure i made another call on tuesday but it doesn't look i've got anything since monday i definitely made the call to make the appointment because the company i got out on monday were useless i phoned straight away and i said no i need somebody out and then i remember the girl [sys] hm [usr] said to me at the time no it's it's thursday i went is thursday the best time and she said yes i said well let's with thursday then that's the last conversation i had [sys] our number [usr] with anybody [sys] is [usr] about it [sys] [pii] [usr] i certainly wouldn't have canceled it [sys] after the zero trouble free [usr] that was monday that was monday [sys] right [usr] i made that call i hope you're not gonna tell me it's gonna be another three days to wait for this because we've been a week without a toilet it's really poor i didn't cancel the call i can assure you that's why i forwarded to check to see where everybody is i remember booking it for thursday and i made the comment can you tell me if it's morning or afternoon and they said no we can't [sys] no [usr] tell you that i'm trying to think of it well i've got a text [sys] let [usr] from [sys] me have [usr] you [sys] look [usr] at all [sys] at it if i can [usr] probably [sys] reactivate [usr] not [sys] it i don't know if i can i've never done this before hang on what's it doing [usr] i i realized there was a problem i would have called earlier obviously [sys] right right [usr] but i thought well i better find out where you are he had a thought process that i booked it for thursday [sys] if i try and book anything now all i get is tuesday [usr] that's no use i mean this is terrible because i i've been waiting three days for this now why somebody's interpreted what i've said as canceling it and not coming in today is unbelievable on monday i got a company out who are absolutely shit they did nothing i said well i'll phone down the road i made the call and i said yes we we need we need somebody out to have a look and i couldn't believe that it was thursday he told me but i said well let's go with that if that's the best we could do unless somebody can prove to me that that i canceled it which beggar belief because why [sys] unfortunately [usr] would i phone today say where is anybody can i wait another five days till we get somebody out well it's [sys] well [usr] not my fault i know you're saying unfortunately it's not my i didn't cancel the call i'm expecting an engineer today cos i remember saying to the girl she was she was based in [pii] or something that i remember having the conversation and i phoned and i said are you sure tuesday is the right time she went to double checked she phoned the [pii] branch [sys] i mean [usr] me [sys] the only way i can get to [usr] they [sys] the bottom [usr] came [sys] of that [usr] back [sys] is [usr] and [sys] if [usr] said [sys] i get [usr] thursday [sys] someone to [usr] and [sys] listen [usr] i said [sys] to the [usr] right [sys] phone [usr] let's [sys] call [usr] go with [sys] but [usr] thursday [sys] obviously [usr] that was the last conversation i had with a woman [sys] but in the mean but exactly in the meantime [usr] well i'm [sys] i can't [usr] happy for you to [sys] even [usr] do that [sys] if [usr] and if [sys] i even [usr] somebody [sys] if [usr] can prove [sys] you even [usr] that i canceled [sys] if this didn't [usr] it but in [sys] happen [usr] the meantime [sys] and you were calling me right now to book a job out of the blue the earliest we would get to you would be tuesday but no i know i know you i know that's what you say i know that [usr] that's [sys] but [usr] not acceptable [sys] but [usr] because i haven't [sys] it [usr] i haven't [sys] you [usr] canceled [sys] know aside [usr] the call [sys] from [usr] i i [sys] that [usr] booked [sys] let's [usr] it [sys] just [usr] for [sys] pretend [usr] today [sys] that didn't happen and you were calling fresh now you wouldn't get anyone till tuesday anyway [usr] no iii i understand that but but the reason [sys] no [usr] the [sys] i know [usr] i'm calling now is because i was expecting an engineer today and my understanding was and that's what i said on monday i want an engineer today [sys] well [usr] it's not [sys] as [usr] my [sys] i say [usr] fault that [sys] i i even [usr] not come out therefore [sys] if [usr] i'm now having [sys] i try [usr] to wait [sys] and [usr] another [sys] change [usr] 55 [sys] this now it [usr] days [sys] will the [usr] without [sys] earliest [usr] a toilet that's [sys] i can get [usr] nearly [sys] is [usr] 10 [sys] tuesday [usr] days we have been waiting [sys] right ok [usr] no no i i understand you telling me that tuesday's no use to me because i don't want to wait another five days because i would have made a mistake in not [sys] bye [usr] not taking my call as a booking for whatever [sys] well [usr] reason [sys] i'll certainly [usr] i remember [sys] i [usr] having the conversation now if somebody can prove to me [sys] ok [usr] i'm in the wrong brilliant [sys] good [usr] but i'm [sys] luck [usr] not because i don't [sys] take [usr] have any conversations right leave leave it leave it with me i'll need to speak to my wife to go back thanks | 1Cancellation
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[sys] thank you for calling dino plumbing please note our calls may be recorded for training and monitoring purposes please select from the following [usr] i'm on [sys] options [usr] the phone i can't hear [sys] press [usr] you [sys] one for an update on your plumbing appointment press two for a sales enquiry press three for any other inquiries good how can help [usr] hello i just wanted [sys] sure [usr] to check that the appointment i made for your plumber to come to us on friday has indeed been canceled [sys] fine what's the post code [usr] [pii] [sys] i tell you before i go [usr] [pii] lt [sys] no [usr] and it was booked for friday [sys] i 55 it's all canceled [usr] ohh that's brilliant i called yesterday and there was such confusion that i thought ohh i don't want to waste anybody's [sys] no [usr] time [sys] of course no it's all canceled now [usr] that's great thanks [sys] thank [usr] ever much [sys] you bye [usr] bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at [pii] how can i help [usr] hello there i i rang earlier to book a guy to unblock my sink [sys] ok [usr] and i'd to cancel that if i can please [sys] ok we can certainly look at canceling that for you and have a look was it done as a one off booking or was it through any home care cover [usr] it it it was er he he he he he somebody came back to me and said that they would do it next monday [sys] ok all right that's fine let's have a look at the post code please [usr] ip [pii] [sys] let's have a look and what's the first line of the address please [usr] [pii] [sys] ok let's have a look ok we can get that canceled for you and just confirm for me the the contact number that the job was booked with please [usr] [pii] [sys] ok perfect that's fine ok that is now all con canceled and closed down for you is there anything else [usr] true [sys] i can help with [usr] no that was that's very you thank you very much for that [sys] you're very welcome have a wonderful day [usr] i missed that but much of life [sys] you're very welcome take care now [usr] ok thank you bye bye bye [sys] but | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and train purposes good afternoon thank you for calling [pii] [pii] speaking how can i help [usr] hi there we've noticed over the past few days that the downstairs rooms our property that have suspended floors have had a bit of a funny smell and we just pulled up some floor boards in the dining room and we can see we've got standing water under the floors and we're not sure where it's coming on that's clearly where the smell's coming from but we don't know where the water is coming from [sys] all right ok and is it a domestic property is it [usr] yes it is [sys] and do you have british gas home care cover for plumbing and drains [usr] we don't know [sys] no no problem ok let's have a look for you then what's the postcode to start with [usr] it's [pii] [pii] [sys] and the number and if i could also take house number [usr] it's number [pii] [sys] [pii] let me just see if i can find it is that [pii] [usr] that's right yes [sys] and if i could take your first name please [usr] it's [pii] [sys] thank you [pii] and if i could just take your surname [usr] [pii] [sys] hmrn and if i could also take a contact telephone number please [usr] it's [pii] [pii] [pii] [sys] [pii] all right let me just save that right let me type in what you've told me [pii] bear with me [usr] thank you [sys] when you say strange smells what is it a musty smell or is it a poo [usr] no but that's the thing that's what we've been trying to work out it doesn't smell switch [sys] ok [usr] we don't well we don't [sys] no [usr] say it sounds really odd but to me it smells overcooked vegetables [sys] right [usr] first but then i don't i don't know if it helps but because we we've we've moved into the house a couple of months ago and we're renovating [sys] right [usr] it and it had a lot of damp problems and we had a full survey done and everything and we had a channel we had a french drains put around the house and stuff that and it's only in the past week that we've noticed this faint smell but only where the suspended floors are but that's where why we pulled [sys] right [usr] up the floorboards but it seemed to be a stronger smell when it's [sys] alright [usr] raining and we can't identify where we don't know if it's coming from outside or if we we've also noticed that the downstairs toilet has been giving us problems getting blocked we don't know if we've got a problem we we don't know if it's something coming from outside the house that potentially when they did the work on the french drains outside is that caused [sys] right [usr] a problem or if we've got an internal we just don't know but we just noticed that we pull the floor but we've got about maybe half an inch to an inch of standard water underneath the suspended floors which obviously is really concerning to us [sys] hm ok and can i ask is there anyone at the property who may be considered vulnerable at all [usr] we have a four [sys] ok [usr] year old child [sys] it's most ok [usr] and i'm pregnant i don't know if any of these things matter [sys] if someone say blind or just the engineer knows they could be dealing with somebody who's blind or deaf or good [usr] no no [sys] she said i've got it's weird here now cos it says is this occurring inside or outside the home and we we don't know do we [usr] well the the there's definitely a leak there there's water getting into the home and the smell is in the home we just don't know where the source [sys] and then [usr] of the leak is but that's why we need someone to come help us figure that out [sys] i've never had a call this before it's very strange [usr] it but surely it's just if there was some a flood inside of the house it's that we just don't know where it's coming from [sys] for the fact that you said that you seem to be having problems with a toilet as well which does suggest there is some block maybe there is some blockage and the water is trying to find its way out and it's it's easiest way out if you is under your floor if that makes sense [usr] i know but if the the thing is that the standing water under the floor is it's got a smell to it but it doesn't smell it's all come from a toilet but i the thing is iii i don't know we just i mean we have a flood in the house and we don't know where it's coming from [sys] i've [usr] it's [sys] just [usr] what it is and we need someone [sys] what [usr] to help us [sys] i'm [usr] figure [sys] going to [usr] out [sys] do [usr] where it's [sys] is [usr] coming from [sys] i'm going to find out we do we do to we do either or drains and it's difficult to know which person to send i'm just going to find out who that local office is the area just to see i'll tell them the situation that's where the engineers are you see they know more than me and i'll ask them if they think it's going to should [usr] ok [sys] it be a drainage person or plumber [usr] ok [sys] where are we c w-2 bear with me let me see who that local office is [usr] cos i get what you're saying but i would have thought that most people in domestic properties if they have a flood inside their house they may not know where it's coming from it's it it would mean we'd need to diagnose where it's coming from before [sys] i'm just wondering if there's more than [usr] the person [sys] one problem [usr] out [sys] that's all if you've got a block toilet as well [usr] it might it might the toilet isn't it's not it's just it it's been it's been getting blocked and we've had to unblock it for reasons where you don't think it would be blocked but that might be it would be completely coincidental because it's an it's [sys] ok well [usr] i don't [sys] let me call [usr] know if [sys] this [usr] it's connected [sys] lo [usr] or not hang on just what just hang on hang on sorry one second my husband says just under what crack in in the drawer under the st drawer he was water ever since that no i just birth and it's stepping into there's the actual sub floor you're seeing bubbles coming up ok my husband just said [sys] hm [usr] he's just pulled up the floor board in the dining room and he's saying that in the sub what he can see is in the sub floor we've got a a timber suspended floor and then there's a gap and then there's a sub floor underneath and he said he can see in the sub floor at the bottom there's a tiny there's a little crack and teeny tiny crack in the sub floor and he can see bubbles coming up now whether that means that there is a leak [sys] i know [usr] somewhere drainage or something and that's where the water's coming [sys] well [usr] through [sys] let me talk [usr] we don't know i don't know if [sys] no [usr] that helps [sys] i know [usr] or not [sys] neither am i [usr] obviously [sys] that's [usr] we're [sys] that's [usr] not we're [sys] the issue [usr] plumbers [sys] that's why i wanna get [usr] i don't [sys] an expert's [usr] know [sys] opinion let me let me give them a call and bear with me ok that's ok ok [usr] ok thank you had a call i don't know who thanks food strong i've got f ok hit but that's i think for the surveyor or more i don't know whether it's just the smell of this while they are coming from that if it is safe and the speed is not good in trying to you've got wet feet go on trying to think i don't think you can jump in there and this one tell me ok i won't look it hope it's not something that i don't see how it could be something they did when they were and that [sys] hello i i just [usr] 52 5 [sys] i just spoke to the plumbing team [usr] hello [sys] and they from what i've obviously told them [usr] bye [sys] they think it would be best to get drains out because they would be able to get rid of that water for you need pumping out obviously and they they think dr is the best people to come out and have a [usr] ok [sys] look [usr] i mean if they could they i know that you said there's drained people and there's plumbers but i imagine there's a little bit of crossover in their knowledge do they think they'd be able to diagnose where [sys] if [usr] it's coming from if they [sys] it ends up not being [usr] they [sys] the [usr] they [sys] drainage [usr] think it's not [sys] issue [usr] drains [sys] then we can pass [usr] do [sys] it along [usr] you [sys] to the [usr] what [sys] plumbing [usr] i mean [sys] side then and they would have to do whatever i'm not an engineer i'm just getting just you would i suppose brains can't sort it then it has to be plumbing i mean if they can't sort it either then well i got no [pii] knows i suppose exactly [usr] ok am [sys] that [usr] i right [sys] that's [usr] to [sys] why [usr] say the website says there's no call out charge what do we will will [sys] exactly [usr] they come and [sys] exactly [usr] they they come and diagnose [sys] exactly [usr] it and then tell us how much it will cost to fix [sys] bear with me i'll have to get up the appointment [usr] ok [sys] slots one [usr] how [sys] second [usr] quickly can we get someone out here [sys] let's have a look here we go the earliest i've got is for tomorrow and it's an all day slot for between eight and six nothing today unfortunately we're busy at the minute with this weather it's crazy [usr] there's nothing today hm i'm just really concerned because we've got a hell full of water on the floor here ok now we've exposed it the smells really bad god [sys] you can do that [usr] i don't know if we book something in but then we might have to look at someone else as well see if we can get someone out today i'm a bit concerned about leaving us any longer [sys] sure no problem [usr] ok let's do that we'll we'll book tomorrow and then i might have to go and visit some nora can you fill [sys] right [usr] the [sys] well [usr] please [sys] let me get that booked in for you [usr] waiting [sys] [pii] [usr] for [sys] bear [usr] me [sys] with me no problem it's just unfortunate that you're having this situation [usr] ok thank [sys] during this [usr] you [sys] weather it's crazy might be might be [usr] well i'm wondering if that's it's partly what's causing it it's well i feel it must be because it just because we can i can see that there's i can see there's water coming in i'm i'm looking at it now this is why i'm worried about leaving it till tomorrow if it's gonna continue raining this and we've already got we've spent much money and done much work to fix the damp problem in this house and now it's [sys] of course [usr] we're just watching [sys] do [usr] more [sys] what [usr] waterloo [sys] you need to [usr] in [sys] do for your for your own situation of course [usr] why i'm thinking [sys] you [usr] we might [sys] can always [usr] need [sys] cancel [usr] get someone [sys] this [usr] out [sys] just give us a call it's not a problem at all ok [usr] well hang on i'm just talking to my husband we'll book a meeting for tomorrow and if we get someone else then we'll cancel it [sys] it's between 8 a.m. and 6 p.m. [usr] ok we'll we'll go with that what's the earliest tomorrow [sys] exactly but the engineer will give you notice when you're next on their list [usr] it's just [sys] if that makes [usr] some [sys] sense [usr] time tomorrow ok [sys] [pii] i've got my fingers crossed for you [usr] ok [sys] best [usr] all right thank [sys] of luck [usr] you [sys] take care [usr] thank you ok all right thanks [sys] i've [usr] very [sys] got [usr] much [sys] your mobile number [pii] [usr] do you have do you have do you have my number or anything or can i give it to you [sys] you very well [usr] ok [sys] good luck [pii] bye [usr] ok thank you very much thank you all right thank you bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you acquire our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our pl did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling dino [pii] speaking how can i help [usr] hi i've got a booking for tomorrow which un unfortunately i've got covid i i wanted to to [sys] got [usr] cancel [sys] you [usr] that [sys] understood thanks for letting us know by the way a lot of people don't thank you what's the postcode if you don't mind [usr] it's [pii] [pii] [pii] [sys] let me have a look for you sorry b 95 [usr] five nn [sys] what was your full name if you don't mind [usr] [pii] [sys] thank you [pii] and if i could also take the first line of the address [usr] [pii] [sys] and if you don't mind as well just for data protection if i could take your mobile phone number please [usr] [pii] [sys] wonderful thank you very much right let me get that canceled for you bear with me yep there you go [pii] that's all canceled for you [usr] brilliant ok [sys] i hope [usr] i'll [sys] you [usr] i'll [sys] feel i hope you feel better soon [usr] i'll i'll i'll rebook it just through the internet when i've got an idea of when i'm when i'm [sys] of [usr] when [sys] course [usr] i'm back to normal [sys] no problem at all you take care of yourself i hope it goes quickly [usr] all right cheers thanks very much [sys] take care [pii] [usr] cheers bye now bye [sys] bye [usr] bye | 1Cancellation
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[usr] ok [sys] thank you for calling dino rod partners with british gas [usr] there's a cat guardians today [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage [usr] i [sys] problem [usr] just [sys] press one if you require our plumbing services press two [usr] i can [sys] or [usr] have a [sys] if you have [usr] problem [sys] an existing home care policy it's three [usr] the insurance is knowing that your tax [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home [usr] it was quite [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] they guarantee [sys] alternatively please hold and your call will be transferred to a customer service advisor [usr] gift card [sys] we record calls for quality and training purposes [usr] already been tested [sys] hello this is how can i [usr] good afternoon with how i've got a problem with the age with the age [sys] right [usr] i need somebody to pressurize the pipe to [sys] right can i just ask you your line's echoing a little bit are you on a speakerphone can you take me off the speaker if you're on the speaker because i'm i'm struggling to hear you properly [usr] better [sys] carry on you got a drains issue is it blocked is it an external drain hello [usr] he can be the speaker [sys] you sorry your your line's cutting out i don't know whether you can move to a different location ok you you mentioned your drain you've got a drainage issue is it blocked is it external drain [usr] yes [sys] is it do if it's overflown with any sewage [usr] is there a way that was good the whole the whole open the i got a man to fix his er er he's fixed up they can do to go in the drain because he blocked inside the before the drain [sys] all right is there anything coming out from your rain is it overflowing [usr] nothing [sys] no [usr] stop [sys] no ok can i take your post code [usr] go 69 november alpha [sys] sorry go 59 [usr] go 699 [sys] ok [usr] n a [sys] 69 nine what was the what was [usr] no [sys] it sorry can you slow down i've got golf 69 [usr] nine [sys] n [usr] ne [sys] a right ok do you have do you have british gas home care cover for your plumbing and drain [usr] no [sys] is it a commercial or domestic property [usr] domestic [sys] ok thank you have you used dino before no ok [usr] no [sys] are you aware of our prices ok [usr] no [sys] we don't charge for a call out our our engineers come out assess the situation give you a quote if you're happy with the quote and they haven't done any work you don't pay them anything if you're not happy if you if you're not happy with the quote you don't pay them anything if you if you're happy with the quote and they do the work payment is due on completion of any work carried out by card or cash for a straight for a [usr] what [sys] straight [usr] it [sys] forward and blocking you're looking at 100 and £80 which includes va t 180 [usr] a what what what 1010 180 aye well it says between 100 and 50 now and 300 right go for it right when will i get something i need [sys] right [usr] something [sys] ok [usr] now [sys] if i need to establish whether it falls under the emergency category for an attendant tonight you mentioned i i asked if if the drain was overflowing [usr] because you pay over the phone because you logged in in the bottom [sys] can i speak to the i'm sorry i'm struggling to understand you i'm sorry it it's my fault to be honest it's nothing to do with you is there something else i can speak to who can [usr] that i don't know [sys] hello hello [usr] give me a minute please [sys] are you still there [usr] is it [sys] do you want to hello ok [usr] just [sys] no worries [usr] a minute [sys] thank you [usr] please [sys] hi [usr] it's alright [sys] sorry [usr] hello [sys] about that [usr] are you [sys] i just [usr] doing [sys] put the [pii] was too [usr] right [sys] too [usr] bye [sys] i just couldn't understand the gentleman before i'm sorry ok what i need to establish is whether the if if it falls under the emergency category you mentioned the drain was blocked and i [usr] right what what does to put you in the picture er a company come out a good wee while ago and fitted a new down pipe for them i got called out today because obviously the water was coming back up the pipe and coming out at the bend i've stripped all the pipe down and now there was a load of stuff in the pipe i've got me out and i've had three and a bit rods done and it's no i'm i'm going to try for another five minutes or but i've got three rods doing the and it's not totally clear that i was going to put to make it easy for you you guys i was going to put the pipe back on and put a drain cover in and then it's just a case of taking the drain cover out and [sys] we [usr] either getting a blast [sys] the thing [usr] or sucking [sys] is what [usr] it out you [sys] we [usr] know [sys] usually do is obviously our guys will come out and assess the situation and give them a quote anyway but i i whether it falls under are they able to use the toilets [usr] -huh [sys] the bathing facilities are they i need to establish if it's an emergency i can't just book an emergency appointment out it needs to be an emergency situation where there's [usr] aye no the the toilet no that's ok it's just what's happened is above the front door because the water's coming back [sys] right [usr] up it's just [sys] what [usr] spraying [sys] the water [usr] it's [sys] that's [usr] walking [sys] coming back [usr] out [sys] up [usr] your [sys] on the front [usr] front [sys] door [usr] door with [sys] is [usr] your clothes [sys] it sewage [usr] on and [sys] do [usr] shower [sys] if it's sewage or is it ok [usr] no no [sys] right [usr] no it's [sys] if [usr] just [sys] you can [usr] just [sys] explain [usr] the actual water [sys] to you [usr] coming [sys] to [usr] through the the [sys] the [usr] actual [sys] the [usr] the [sys] residents there the tenants that we that doesn't fall under the emergency category unfortunately because it's not sewage water that's coming up it will be a standard appointment but they might get availability [usr] -huh [sys] for tomorrow but i can't promise that i'll have to put the details through and then see what availability is but it won't be [usr] right i'll i'll put you back i'll take you back to the customer i know then that that's the last it's not an emergency but they might be able to get some out tomorrow [sys] ok [usr] to you [sys] brilliant [usr] i'll put [sys] thank thank [usr] you back on to [sys] you [usr] the [sys] thanks [usr] guy [sys] for clarifying [usr] and you can sort [sys] that thank [usr] it out with [sys] you [usr] him [sys] bye [usr] then [sys] bye [usr] ok thank you bye bye right right right she understands me what's happening [sys] hello hi i've just spoken to the gentleman there and it transpires that it's not an emergency situation i won't be able to book it as an emergency [usr] just [sys] but [usr] 353 [sys] i can see what availability we've got [usr] 100 [sys] this week do you want to do you want to go ahead and let me book that for you ok that's fine let me create the account for you because it [usr] please [sys] doesn't look we've been to that address before what's the what's your door number 196 ok thank you [usr] [pii] [sys] and you mentioned you don't have british gas home care cover or anything that no ok and can i take your first name [usr] no [sys] [pii] and [usr] [pii] [sys] your surname please [usr] she did all her work today no [sys] sorry can you repeat [usr] [pii] [sys] that again please your surname [usr] [pii] [sys] ok it's a [pii] is it are you the main contact for when the engineer arrives [usr] [pii] [sys] can i take your phone number [usr] thank you [sys] sorry your your mobile number [usr] [pii] [pii] [pii] [sys] i'll repeat that back to you i've got [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] let me just check just bear with me [pii] [pii] i've got [pii] [usr] do you got your number [sys] is [usr] you out [sys] that right are you coming are you calling from that number [usr] cleared away thank you very much [sys] ok [usr] ok what the end that right goodbye you cancel | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have any did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to how can i help [usr] good morning to you i have an appointment for someone to give me a quote for a plumbing job on friday [sys] ok [usr] i'd to cancel that please [sys] sure can i take your postcode please [usr] [pii] [sys] ok and the first line of your address please [usr] [pii] [pii] [sys] mr [pii] [usr] that's me [sys] thank you shower pump and installation and you just wish to cancel [usr] i'd to cancel that please that was the 29th [sys] no problem [usr] all day i just couldn't wait all day over there i'd to cancel that please [sys] no that's fine [usr] ok no [sys] well thanks for [usr] will [sys] letting [usr] call [sys] us know [usr] them [sys] but that's all been canceled [usr] ok [sys] no it's all done all right then [usr] thank you thank you bye [sys] thanks a lot bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes discussing speaking how can i help [usr] hello mate i've got an appointment booked with someone to come and unlock my drain he's called me to say it's gonna be about half an hour but i've got gotta go out i've got an emergency my mum's been taken me to hospital i need to cancel [sys] bless [usr] the appointment [sys] your heart [usr] please [sys] bless your heart i hope all is ok with that [usr] thank you [sys] price of post code on the same time suppose quickly a man let's get the least important thing out of the way of getting rid of this job you can do what you need to be [usr] i've i've i've gotta go now unfortunately [sys] what's [usr] i'll [sys] the postcode [usr] have to re [sys] please [usr] re [sys] we can just get rid of this for you [usr] sorry [sys] what's the postcode please we can get rid of the job for you [usr] ok [pii] [sys] your name please and the first line of the address [usr] and two b [sys] and your name sir [usr] it's [pii] [sys] thank you very much thank you thanks and [usr] ok mate [sys] that's been taken [usr] i [sys] out from [pii] [usr] thank you i'll i'll call back to make another appointment [sys] you just do the more important things that will [usr] appreciate [sys] look after itself [usr] appreciate it mate thank you cheers bye bye [sys] no worries thank you [usr] great [sys] thanks then bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to speaking how can i help [usr] hi there i was just speaking to one of your colleagues i had booked in an appointment it was an emergency appointment you guys weren't able to get to me today only tomorrow but i've managed to find somebody else who can come out in the next hour would it be possible to cancel the appointment with you guys [sys] sure what's the post code [usr] it's [pii] [pii] sorry [sys] all [usr] sorry [sys] right and the first line of the address please [usr] [pii] [sys] no worries thank you for letting me know i'll cancel it for you now [usr] thank you take care [sys] take care bye bye [usr] i | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hello hi i've got an appointment tomorrow but i need to cancel it [sys] right ok [usr] and if i can [sys] can i take your postcode [usr] yes [pii] [pii] [sys] and can you confirm the first line of the address for me [usr] yes it's [pii] [sys] and your name is [usr] [pii] i i i realized it cos ii i i was fussing around online on on yes online and i i think i might have booked something for next tuesday as well [sys] i noticed there was another one do you want them both canceled or just one of them [usr] please both because it was urgent i had to get something done today [sys] i see ok that's fine let me just do those while you're on the phone one of them canceled the other one that's all done for you mister [pii] if you need us in the future just give us a call back [usr] will do brilliant thank you very [sys] you're [usr] much [sys] welcome [usr] thank you [sys] thank [usr] bye [sys] you thanks for listening to us now bye [usr] easy | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello [sys] good morning you're through to [pii] at dino how can i help [usr] hi i need to cancel an appointment i had this morning because i've i was trying to call yesterday because i've got thames water [sys] ok [usr] saying they're gonna come around and sort it out i think it's urgent [sys] no worries what's your postcode [usr] [pii] [pii] [sys] [pii] thank you and the first line of your address [usr] [pii] [sys] thank you and your full name [usr] [pii] [sys] thank you no problem i'll cancel that appointment down for you [usr] you thanks bye [sys] all right thank you for calling [usr] 69 [sys] bye bye | 1Cancellation
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[sys] thank you for calling diner road our office is currently closed for general inquiries or to book a non-emergency service please press one to leave a voice mail a team member will return your call during office hours for emergency situations only please press two to book an out-of-hours engineer please note that this option is strictly for emergency situations hello [usr] hello how are you [sys] how you doing [usr] a weird question for you here [sys] yep [usr] i phoned my house insurance earlier at about half 55 o'clock i and they said somebody from down the road would be out whenever i got the call at about half six i think it was they said they'd [sys] right [usr] be out within [sys] ok [usr] the next six hours i'm just wondering is there anybody penciled in to come out tonight or should i just head on to bed [sys] i well i've been getting all the calls tonight i haven't got this down road call i did the the house executive bring down the road [usr] no it wasn't it was i think it was segway or segway or something that there was the name of the insurance place [sys] sorry not the house house insurance sorry yes well they must have run down the road the main office in [pii] and then they just went ahead and told them that they're and haven't notified us [usr] right ok there's nobody coming out there's no point me waiting up to midnight for somebody to land out then [sys] no there's there's nobody canceled in the night there's not [usr] right [sys] do [usr] no worries [sys] you want do you want to book a job on [usr] no do what i don't even care at this present moment in time long story short i got the boiler changed about two or three weeks ago and i went upstairs last or this this afternoon because i was going to change over a wee wash hand basin in the ensuite [sys] yes [usr] and went upstairs to the water tank to turn the water off and noticed the whole md f sheet that the tank is sitting on is soaked [sys] ok [usr] and it has started coming through the ceiling into my ensuite as well i don't know if the plumber that was around here before has fucked something up and being honest i could see [sys] is [usr] him [sys] is [usr] far enough because he [sys] you think [usr] the boiler [sys] it's coming [usr] and [sys] from the boiler [usr] what's sorry [sys] you you think it's the leak someone from the boiler [usr] no no no the boiler is outside whenever he was [sys] shark [usr] replacing whenever he was replacing the boiler he was upstairs in the attic at the water tank i don't know if he's done something but there was fiberglass everywhere and not left the way it was whenever i had been up previously and it's the water is starting to seep through the ceiling in my own suite i was just more concerned because it's coming down through the electric pole cords for your electric showers it's coming down beside that that was the main concern about it being done but if they haven't called you they haven't called you being honest i'm just not going to be up there [sys] no no sorry about that we usually it just rings through straight to my phone out of out of ours but it sometimes it puts you through to the main office british gas in england and then [usr] ok [sys] they transfer it did you say it's coming it's probably just coming from main water pipes then [usr] no i couldn't see i had a look around the pipes and stuff that there it seems to be i don't know if this is the same with every tank but you have the big main tank and then there's a little smaller rectangular one beside it there's black lago and plastic bag is what i want to say bin bag type lago surrounding of those wee tanks and i can't see it it seems to be coming from in and around there somewhere not any of the pipes that i could see [sys] ok it sounds it's it's a plumber job for we it just whenever we get them call outs it's usually just whenever just your pipes coming from your shower your toilet within the bathroom and then going down out of the house and [usr] because i wondered [sys] then [usr] why [sys] i [usr] they were calling you guys i was it was just deal with pipes and blockages and shit that [sys] but that that's it we [usr] but [sys] we do the blockages and all that their work we don't do plumbing work we don't [usr] right ok right i'm gonna give the insurance ones back and give them a fucking eating this i'm i'm going to sound really horribly racist here but this is what happens whenever they have foreign people on [sys] i know [usr] they can't [sys] they don't [usr] understand [sys] they [usr] northern [sys] don't understand [usr] irish accents [sys] you [usr] or have a fucking clue [sys] i know it all mixed up and you can't get you can't get your story through to them right [usr] -huh right no that's [sys] but [usr] ok [sys] if [usr] sorry [sys] if it [usr] for [sys] is [usr] bothering [sys] within [usr] you [sys] the house no no bar but if it is within the house definitely ring back as as in from the pipes the toilet and all but that sounds a bit it's not it sounds a plumber a plumber job [usr] aye that's [sys] but [usr] right i'll give them a wee shout thank you anyway [sys] that's [usr] for taking [sys] gone [usr] the call thank you bye [sys] alright thanks very much bye bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [pii] speaking how can i help [usr] hi i've got an appointment with you tomorrow that i need to cancel [sys] sure is it a chargeable job [usr] it was just a quote to it was we got we had a blocked drain just [sys] bye [usr] a quote to get that cleared [sys] what's the postcode [usr] [pii] [sys] [pii] and what's the address [usr] [pii] [sys] i've got the wrong post code i think i've got [pii] [pii] [pii] and what name is it [usr] [pii] [sys] i i think i found you and it was what house number sorry [usr] [pii] [sys] i've got it ok i'll get that canceled down for you [usr] lovely thank you [sys] take care bye now [usr] cheers bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliance service you can trust with fixed prices and no calls through to dino power switch gas li speaking how can i help [usr] yes if you can i've got a some help booked in for today name is b a services and it's gl 545 ll [sys] bl 545 [usr] ll [sys] searching now [usr] have you [sys] you [usr] got [sys] have the reference [usr] it [sys] number no nothing's coming up on that do you have the reference number [usr] no [sys] ok [usr] ok [sys] how did you book it [usr] i thought i booked it online but obviously i didn't [sys] it [usr] ok [sys] would [usr] it's not it's not nobody's down to due due to come out anyway [sys] not not based on that information you've given me no if you booked it online it would give you a reference number beginning with dy [usr] i see ok no problem i've maybe you've called the wrong company or [sys] all right [usr] anyway i was gonna call to cancel anyway that's fine [sys] ok no problem [usr] thanks thanks very much [sys] take care bye [usr] thank you bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you our did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [pii] speaking how can i help you [usr] hello good evening the earlier this afternoon i have booked for the engineer for my restaurant and it is going to lake that's why i i have brought another engineer from different companies because it is [sys] alright [usr] quite quite emergency that's why [sys] ok can i take your postcode please [usr] it's [pii] [pii] [sys] [pii] yes [usr] [pii] [pii] [sys] thank you [usr] thank you [sys] and your name is please [usr] my name is [pii] [sys] and the name it was booked in [usr] [pii] [sys] ok and the address please [usr] address is [pii] [sys] thank you you've got another company has attended you'd to cancel this job [usr] yes please [sys] ok ok i'll just cancel that for you [usr] thank you [sys] you are ok thank you [usr] thank [sys] thanks [usr] you thank [sys] for your call [usr] thank you thank you bye [sys] all [usr] bye [sys] right [usr] bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes how can i help you [usr] hello you're very very fine can you hear me ok [sys] i can hear you [usr] lovely [sys] lovely [usr] i've got a an appointment on wednesday i need to cancel it please i've got the [sys] ok [usr] reference [sys] give me the reference please [usr] 3418578 [sys] and what's the first line of the address please [usr] one excuse me [pii] [sys] and your name [usr] [pii] [sys] ok i will cancel it now is there anything else you want me to do [usr] no that's lovely thank you [sys] ok you take care [usr] thank [sys] bye [usr] you [sys] bye [usr] bye | 1Cancellation
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[sys] hello plumbing how can i help [usr] good morning i've not long rang about er a blockage in our house we we live in [pii] i've got a reference number if you'd to take that first [sys] just one minute [usr] but essentially i just need job canceling [sys] ok what's your post [usr] please [sys] code [usr] is ip [pii] [sys] [pii] [usr] [pii] [sys] house number [usr] 47 [sys] you want that all canceled [usr] yes please sorry about that [sys] not a problem ok [usr] brilliant [sys] thank [usr] thank [sys] you [usr] you [sys] bye [usr] but | 1Cancellation
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three hello [usr] hi i was ringing i wanted to cancel an appointment i've got for tomorrow i think we're gonna have someone coming out but i've just managed to unblock the drain [sys] what's [usr] myself [sys] the postcode [usr] it's [pii] [pii] [sys] okey dokey i'll get that canceled down now for you no [usr] thank [sys] worries [usr] you very much [sys] take care [usr] cheers [sys] bye bye [usr] bye bye | 1Cancellation
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[sys] thank you for calling [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us thank you for calling british car services this is [pii] speaking and i'll be your today how can i assist you [usr] yes thank you i've some peculiar reason i've got a message here that's been text to me to say that [pii] is coming tomorrow to fix a leak they came day before yesterday [sys] and fix the leak [usr] and fix the leak can [sys] ok [usr] i give [sys] let me [usr] you [sys] check [usr] the [sys] into [usr] the job [sys] this [usr] number [sys] no that's fine i i'm just going into the profile you can confirm your name and address for me please [usr] it's [pii] and it's [pii] [sys] thank you and then i also need your date of birth please [usr] 39421 [sys] thank you just checking this it might be that it's a part that they may be ordered in and [usr] no no no no it was a it was a aaa leak from the the radiator valve which just need tightening up there wasn't any parts required [sys] ok it looks it might have been that the appointment was booked in twice let [usr] well [sys] me [usr] what happened [sys] just [usr] was that when it was booked in the first time he didn't he didn't turn up [sys] ok let me [usr] and then i got british gas to get somebody else in and he came the following day and [sys] yes [usr] sorted it out [sys] ok [usr] as you say they've probably booked it in twice [sys] yes i can cancel the appointment that was scheduled for tomorrow would that be fine [usr] that'll be super yes thank you if you would [sys] let me let me do that for you now [usr] okey dokey [sys] it's just loading at the moment ok that appointment has been canceled [usr] ok very good thank you very much indeed [sys] thank you have a good day [usr] and [sys] bye [usr] you bye | 1Cancellation
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] you're late night tomorrow aren't you ok be amazing if [sys] dino [usr] they can come out [sys] is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hi you're through to di road how can i help [usr] hi i was wondering if i could book for an engineer to come out [sys] right is this regarding a domestic property or a commercial [usr] domestic [sys] ok can we just bear with me a second [usr] thank you [sys] do you have british gas home care cover [usr] yes [sys] for you coming [usr] we [sys] in june you do [usr] sorry [sys] you do [usr] yes we do [sys] i'm gonna transfer you over to the correct department is that ok [usr] sure [sys] thank you good morning [pii] speaking can i take your name there please [usr] it's [pii] [sys] thank you very much and how can i help you this morning [usr] our drains are really smelling in the house in the downstairs we've got cover with british gas [sys] ok [usr] for [sys] what [usr] our drain but it's sorry [sys] ok what's the address i'll bring up your details first of [usr] [pii] [sys] all thank you and the postcode [usr] [pii] [sys] sorry to keep you waiting [usr] that's [sys] i'm just [usr] ok [sys] waiting for your details to come [usr] thank [sys] up [usr] you [sys] one minute is he gonna touch in your name or is it in a different name [usr] no they've had we've had this but we've been with british gas for 20 years one minute is in my husband's name the next minute it's in my name we've got for some because we're getting a new boiler from you guys we've had an account [sys] ok [usr] for 20 years no we've had an account for 20 years but for some reason they always have a problem finding us [sys] ok it's come up now one minute ok ok can i just take your date of purchase for verification first of all please [usr] sure 24 of the 669 [sys] i think we might have mr [pii] here do you want to confirm [usr] he i've got [sys] him [usr] with me his is the 17th of the 876 [sys] all right that's fine you're saying there's a bad smell coming from the toilet downstairs is it [usr] and also when [sys] ok [usr] we went into the family bathroom today you could smell drains up there [sys] drained [usr] as well [sys] up there as well [usr] but [sys] ok [usr] the loos are flushing fine [sys] ok [usr] i don't know if it's something inside the house we're not too sure [sys] ok let's just get your price for you one moment [usr] ok [sys] just a quick question outside the property there's nothing that you've noticed that the drains are blocked or it comes [usr] no [sys] full [usr] no because we [sys] up to [usr] don't [sys] the [usr] have [sys] top [usr] a manhole cover we share our with the neighbor no there's no problems [sys] is it ok [usr] there's no problems [sys] with that [usr] with the because we all let each other know that we've had a problem [sys] if there's any problems [usr] it just seems it's from our house [sys] downstairs and the toilet it's just the toilet that you have downstairs is that is that right but then [usr] and when you go [sys] then upstairs [usr] in it just smells [sys] there's a smell [usr] very strong [sys] ok i'm just putting some notes on the system here i won't keep you a moment here are there any parking restrictions outside the property at all [usr] no no no it's fine the park on the drive [sys] ok you can still use the toilets is that correct i know there's a bad [usr] right [sys] smell coming from it you can still use your toilets is that correct [usr] still flushing [sys] yes no good [usr] absolutely fine [sys] no flush service nothing [usr] no there's nothing it's bizarre is there an engineer tomorrow morning by any chance only cos i'm working but my husband can take the morning off work [sys] ok and [usr] bye [sys] i can do tomorrow morning from eight o'clock to one o'clock for you [usr] god that's amazing thank [sys] ok [usr] you [sys] let me just [usr] much [sys] put this in for you now there is an excess on the policy of £60 we do ask for payment authorization over the phone by debit card or credit card but we don't take anything until the job has been closed and completed to secure the appointment i do need some card details in one moment [usr] sure they didn't take when we've done this before it didn't there was no charge at all [sys] this one's got an ex on it let me have a look for a minute right you've got no excess on the central heating cover no excess [usr] right [sys] on the electric but you do have an excess on your plumbing and drains cover [usr] and what happens if they can't fix the problem [sys] well in case they need to come back we charge you once the £60 [usr] right ok no but i'm saying say they can't fix the problem it's we have to get a plumber in or something that or is that that [sys] right if you can't fix it i need a plumber then obviously cancel the job and then we'll have [usr] ok [sys] to book a plumber in for you [usr] ok we'll get a refund then [sys] we don't charge you the engine the plumbers normally put well the diamond put no charge on it and [usr] fab [sys] then you don't [usr] all [sys] get [usr] right [sys] charged although [usr] that's [sys] we take your [usr] fine [sys] card details if they can't fix [usr] i see [sys] it you it's a plumber that you require rather than a droid engineer because the droid [usr] do [sys] who do the bird they do do with all these things there's a blockage [usr] ok [sys] of somewhere along the line of your waist [usr] no that's no problem i've got my card here do you take american express [sys] we don't unfortunately not one of [usr] that's [sys] the ones [usr] fine [sys] that we [usr] let [sys] take [usr] me get my debit card hang on [sys] ok [usr] right i've got that here as well [sys] ok before i do that can i just take your best contact number for tomorrow [usr] i was gonna give you our home number it's [pii] [sys] ok [usr] [pii] [pii] [sys] thank you you're not driving by any chance at at the moment are you [usr] sorry we [sys] i [usr] are sorry it's a bad [sys] you're [usr] service [sys] not are you driving yourself or is it somebody [usr] no [sys] else [usr] no no no my [sys] ok [usr] mother's trying [sys] you're a passenger all right no problem ok if i do take any details just to let by validating and storing your card you're going to keep on record to pay for the work you're agreeing to and we'll only take the payment once the work has been completed then we'll remove all reference to your card after the payment or nine days after you booked appointment whichever comes first with our engineer ok [usr] okey [sys] right [usr] dokey [sys] i just need to dial into my co link the line will go [usr] ok [sys] a little bit quiet while i do that i'll just come back to you in one moment ok [usr] ok thank you [sys] thank you also would you us to confirm in writing that we are storing your card for you as well [usr] no no no it's fine [sys] you're ok with that thank you just popped up what i need is a name on the card first of how it appears on your card [usr] it's mrs [pii] [sys] the next one we don't take the card number when i say start you just key your 16 digit number into your phone for me [usr] ok [sys] if you can do that whenever you're ready there please thank you [usr] ok [sys] ok ok you've canceled it i think you've pressed the key after [usr] i i thought [sys] the last [usr] you asked [sys] number [usr] me to press star after [sys] no no nothing [usr] ok [sys] at all just the numbers [usr] sorry should i do it again [sys] ok all [usr] ok [sys] right that's ok [usr] ok [sys] if you put [usr] thank [sys] the numbers [usr] you [sys] in again for me thank you no problem [usr] ok [sys] thank you and if you do the same [usr] ok [sys] thing with the expiry date just the four numbers please thank you [usr] ok ok [sys] ok and then the last three numbers at the back of the card please [usr] ok [sys] thank you ok i'm gonna submit that one moment ok that's all gone through the appointment is confirmed for tomorrow morning from eight o'clock till one o'clock just another thing just to mention i got the excess on your plumbing and drains only i mean we do the one with the zero excess as well i mean on this occasion you have to pay but if you [usr] ok [sys] want to remove [usr] well i'll look [sys] the excess [usr] into it [sys] on your future [usr] because we're [sys] call [usr] driving [sys] out [usr] at the [sys] you can do [usr] but what i'll do is i'll i think also [sys] did you [usr] once [sys] want the [usr] we get the new boiler [sys] yes [usr] then we don't get the home care cover i'm gonna have to look into something then anyway no [sys] ok [usr] thank [sys] just [usr] you [sys] give us a call [usr] for your help [sys] anyway [usr] thank [sys] and [usr] you [sys] we can go through any of the options [usr] i [sys] with [usr] kind [sys] you on [usr] of [sys] that one [usr] enjoy [sys] as well well [usr] bye [sys] that's ok you're welcome take care and thanks for your time there thank you bye bye | 1Cancellation
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[sys] hello you've reached [pii] how can i help [usr] hello there i hope you can help i raised a booking appointment request for a job this morning however i need to cancel that now i haven't [sys] what's the postcode [usr] had any correspondence from you guys postcode is [pii] [sys] that was [pii] [usr] sorry [pii] [sys] you too that's absolutely fine no worries i'll let them know now for [usr] brilliant [sys] you [usr] thanks ever [sys] thank [usr] much thank [sys] you take [usr] you [sys] care [usr] cheers [sys] bye bye [usr] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to how can i help [usr] hello there i've got an appointment booked for thursday and i'd to cancel it please [sys] not to worry let's have a look at that for you just confirm your post code please [usr] [pii] [pii] [pii] [pii] [pii] [sys] perfect and just the first line as well please [usr] sorry [sys] just the first line of the address as well please [usr] [pii] [sys] perfect right ok you just want to get this job canceled [usr] yes please [sys] not to worry just confirm your name and contact number for me please [usr] it's [pii] and my contact number do you want my do you want my email [sys] if i could get a mobile number please [usr] alright [pii] [sys] [pii] [usr] [pii] [sys] perfect and just confirm no that's perfect you just want to cancel this job the one that's for the 28th [usr] that's it yes 28 job that's right [sys] perfect what i'll do then i'll go ahead and get this all canceled off now for yourself [usr] all right brilliant that's great thank you [sys] not to worry thank you very much [usr] all right then bye [sys] cheers [usr] now bye [sys] thank you bye | 1Cancellation
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[sys] thank you for calling dino rod partner with british [usr] no [sys] gas [usr] idea [sys] please listen to the options carefully we can get you to the right team [usr] you see that [sys] if you need any help with [usr] just [sys] a drainage [usr] keep it [sys] problem press one if you require our plumbing [usr] no [sys] services press two or if [usr] well done [sys] did that you can now book drainage services online in a few easy clicks visit dino [usr] you [sys] dot com for details alternatively [usr] wearing a black [sys] please [usr] mask [sys] hold and your call will be transferred to a customer service advisor we record calls for quality and training [usr] four [sys] purposes [usr] hello [sys] hello speaking how can i help you [usr] hi there i've just called about a few minutes ago to book a job for unblocking drainage can you cancel it please [sys] can i get your postcode please [usr] [pii] [sys] yep [usr] [pii] [sys] and the first full line of address [usr] [pii] [sys] and can i get your name and the best contact number [usr] [pii] [sys] and the best contact number please [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] do you have the details there [sys] i did but it's a different number in but it's just one digit can you please say again [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok [usr] [pii] [sys] ok and you want to cancel it sir [usr] yes please can you text me cancellation i can just see that come through my phone [sys] ok it's a different number though that's not that's what i say but it's not the same number on the system [usr] same address [sys] same address [usr] maybe [sys] but [usr] your [sys] different [usr] colleague [sys] number [usr] took er made a mistake when he was taking the number [sys] maybe [usr] ok it's just [pii] [pii] [sys] ok i i can cancel it for you now sir ok [usr] please cancel thank you [sys] no worries is there anything [usr] no [sys] i can do for you [usr] that's all right [sys] no worries take care bye [usr] can i take your name | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] brush your teeth get your water bottle as well hello hi can you [sys] hello [usr] hear me hi i've got a booking for today but i need to cancel it if it was i didn't get a text cos i didn't get a text cos someone didn't turn [sys] ok [usr] up yesterday and they were rebooking for this morning but i just need to cancel it cos somebody ended up coming last night [sys] ok was it a chargeable job or under home care [usr] home care [sys] all right let me put you through cause you've come through on the chargeable job line just bear with me [usr] 00 sorry sorry it was chargeable sorry i thought you said something else [sys] it is a chargeable charge right what's the post code [usr] [pii] [pii] [sys] and what's the address [usr] [pii] [sys] and what name is it [usr] it's under my name [pii] [sys] ok did we attend last night did you say [usr] not not from you whoever i spoke [sys] all [usr] to [sys] right [usr] yesterday recommended a different company and they ended up coming [sys] right i think you spoke to somebody this morning was it at just after eight about canceling the job [usr] that was i i did that on on an online chat but nobody responded [sys] it's been done [usr] it has it's been [sys] it's [usr] canceled [sys] been done [usr] all right right thank you very much then ok [sys] thanks [usr] bye [sys] bye [usr] bye | 1Cancellation
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[sys] good morning danno plumbing [usr] hi i've just booked a job out for no [pii] and then 26 ha i just need to cancel it please open the next car [sys] did you say nn 26 [usr] h [sys] h [usr] a [sys] a is it flat nine [usr] she cancel [sys] you just want to cancel the job completely [usr] yes please [sys] ok that's no problem i'll get that all canceled down for you [usr] fabulous thank you [sys] ok thank you [usr] thanks [sys] bye [usr] bye bye [sys] bye | 1Cancellation
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries good morning speaking [usr] is he phoned about half an hour ago and somebody was coming out on friday they cleared a drained no a down pipe [sys] right i'm sorry [usr] right [sys] i didn't catch your name what's your name [usr] correct [pii] [pii] [sys] right do we have a job booked in for you [usr] it was friday friday morning at some time but in the in the meantime i found somebody who's gonna come out here after lunch [sys] all [usr] time [sys] right [usr] today [sys] right no [usr] i'd [sys] problem [usr] to [sys] bear [usr] cancel [sys] with me a second mr [pii] what's your postcode there please [usr] [pii] [sys] [pii] [pii] right i'll get that canceled off thank you for letting me know thank you thanks bye [usr] ok [sys] bye [usr] thanks very much bye right | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes [usr] did you hear that [sys] if you need any help with the drainage problem [usr] no [sys] press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i don't know which it is now i think it's er [sys] if you need any help with the drainage problem press one if you did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] what did you say [pii] [sys] morning you're through to british gas [pii] speaking can i take your name please [usr] it's [pii] [sys] thank you how can i help you today [usr] i've got a booking today for a blocked toilet drain but we cleared it yesterday i need to cancel that do you want the booking reference [sys] just 1 2nd what's the postcode please [usr] it's [pii] [pii] [sys] sorry what was your name again [usr] it's [pii] well it might be hines cos i've recently got married [pii] it's either [pii] or hines [pii] [sys] ok [usr] all [sys] [pii] [usr] right [sys] thank you [usr] i have changed it then [sys] right just 1 2nd there you go that's canceled now any other issues please do call us back and that's that's canceled for you now [usr] that's great lovely thanks for your help cheers [sys] all right [usr] thank [sys] all the best [usr] you [sys] thanks for your time [usr] and you [sys] bye [usr] bye [sys] bye [usr] bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing [usr] change it [sys] services press two or if you have an existing home care policy it's three did [usr] that's [sys] you [usr] very [sys] know that [usr] expensive [sys] you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [pii] speaking how can i help you [usr] hi there my neighbor has just called to book an appointment she recommended me to call as well because i've got an issue with my toilet i think they're backing each [sys] and [usr] other that that she has an issue with i don't know if it's connected [sys] what sorry what's the issue you're having with the toilet [usr] it's making a lot of bubbling sounds and when you look it's very noisy and the bubbles that keep coming up and it rises the upstairs toilet is a bit it's not making the sound but it's risen a bit and when i flush it goes up a bit but quite often the bub bubbling is really noisy i can hear it all the way from my living room [sys] is it is it do if it said a shared drain or is it separate [usr] is [sys] drain [usr] it is it what [sys] a shared drain that the drain shared between the houses or [usr] i'm not sure [sys] cause you said you're not sure ok [usr] i'm not sure [sys] right [usr] but [sys] ok [usr] i'm i'm a mid terrace i don't know if that means anything [sys] right [usr] but and it's a new bill to say i'm not sure if it's [sys] ok [usr] connected [sys] all right [usr] but it's a bit strange how today they've also had the exact same it's the same noise as well that they're having [sys] ok right the two toilet the downstairs the the downstairs one is the one that's making the bubbling sound and rising and then the upstairs one when flushed [usr] it it [sys] that's [usr] it it [sys] it [usr] rises it's higher when i went to check and then when i flushed it it rose and went back down [sys] ok i'm just wondering when it when it when rises is it just the normal water rises up or is [usr] it [sys] it [usr] it it it it smells a bit the [sys] right [usr] toilet [sys] ok [usr] it looks a bit not clear [sys] ok right ok thank you to unblock mondays to fridays between eight and six the price starts at 100 and £80 after 6 p.m. the fi the price is fixed at £225 [usr] after [sys] and [usr] 6 [sys] you would [usr] p.m. [sys] need to [usr] is that right [sys] after 6 p.m. [usr] ok in the [sys] 225 [usr] day is fine [sys] ok i'll just need to did i ask you do you have a policy with british gas that covers plumbing and drainage at all [usr] no [sys] no ok that's fine thank you i'll just need to take the information from you book in the job and then i can get the schedule up can i take your postcode please [usr] it's [pii] [sys] [pii] yes [usr] [pii] [sys] [pii] and the first line of your address please [usr] it's [pii] i have my neighbor's policy i don't know if that makes any difference of connecting the two or anything or [sys] no thank you [usr] no [sys] i just thanks thank you wingham porks i'll have a look i can probably have a look at it see they rung up earlier [usr] a half an hour or ago [sys] right recently it is it a you have a job is it a job reference number that you have [usr] she sent [sys] ad [usr] me something [sys] y number [usr] a reference number dywo number [sys] ok right what's the the [usr] do you need [sys] actual numbers [usr] do you want number it's [sys] yes thank [usr] 3736 [sys] you 3736 [usr] 762 [sys] 762 all right this is the third of january ok [usr] i don't know if it's possible to do any soon and that because i don't know if i what if i meant to use either of my toilets [sys] right can i please take your name [usr] it's [pii] [sys] is that miss missus or [usr] m as miss [sys] ok nice thank you it just won't let me go ahead without choosing a a title [pii] ma [pii] and the engineer would give you a call prior to arrival is it yourself that they would call can i please take your contact telephone number [usr] i've just sorry i've just got messages from my neighbor apparently there with the bath and her upstairs as well now seems to be getting worse what do you need [sys] can [usr] sorry from me [sys] your contact telephone number [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] i think because it's coming up to the bank holiday they probably [usr] i [sys] the local [usr] know [sys] office hasn't got any right i'm just copying the notes and i looked with a blockage i'm just typing some notes for the engineer the toilet is making a bubbling sound that makes sense right it's two toilets [usr] it [sys] in the home when [usr] bye [sys] you say the water is it clear is it is it when you say the water is it is it sewage water [usr] it's a bit yellowy [sys] yellow ok [usr] and a smell [sys] put that thank you are you not a are you not able to use the toilets [usr] ok [sys] at all or you can use them [usr] i'm not sorry ii i don't [sys] use the [usr] know [sys] toilets [usr] if i would be able to also we on the toilet it but it bubbles but really bubbles a lot and goes up i don't know how we how we would use the toilet [sys] no are you you're not able to use them [usr] we haven't been [sys] or [usr] using [sys] you [usr] it no [sys] are a right thank you any vulnerabilities that they need to be aware of please anything that [usr] no [sys] thank you ok i'll just get a schedule up now it's the say the toilets are blocked isn't it you're not able to use the toilet right [usr] i don't know what would happen if we did especially [sys] ok [usr] one of them it bubbles are often very high you would just get covered in dirty water if you did that [sys] ok i can get someone out this evening because you said you're not being able to use the toilets and it's yellowy and smell i can try and get someone out this evening for you are you available this evening [usr] how how much would that be for the evening for that [sys] right after 6 p.m. it's a fixed price of £225 or i can try to see what's available but i think it will be next week now [usr] i'm just trying to think what to do i might have to speak to my dad first [sys] ok [usr] and see if [sys] all right ok if you can give us a call back you just you just need to go through the the the process again [usr] can [sys] whether [usr] can that not [sys] it's [usr] be [sys] not up [usr] lobsters or anything or [sys] pardon [usr] can that be our conversation and details be logged or does it not work that [sys] no it doesn't work that i'm afraid i would just need to just to just cancel this we're not able to i can book it a provisionally and then you can phone and cancel it but other than that if it's not accepted then we just have to cancel it on the system [usr] ok in the day it was 100 and 80 but then in the evening [sys] yes [usr] how much 200 [sys] mondays to fridays it starts from 100 and £80 to 68 till six and then after 6 p.m. it's £225 on saturdays and sundays and the bank holiday is more for example tomorrow it starts from £225 and then after 6 p.m. it goes up to £260 it's a fixed price a after [usr] ok [sys] six [usr] after 6260 weekend bank holiday 225 [sys] no on a sunday that's the saturday price on sunday and then it starts from 237 and goes up to 286 it goes up saturdays sundays and monday [usr] sorry [sys] monday to fri mondays to fridays 8 a.m. to six it's from 100 and £80 and after 6 p.m. it's fixed at 22 to 5 and then on saturday 8 a.m. to six it starts at 2 to 5 and then after six it goes to £260 fixed and then sunday eight till six it starts at £237 and then it goes up to a fixed price after 6 £286 [usr] ok [sys] and then [usr] this [sys] the [usr] is this [sys] the bank [usr] sorry [sys] holiday [usr] for now [sys] that would be monday isn't it monday bank holiday it's 2255 to £299 [usr] ok ok i'll get back to you on that [sys] ok ok no problem [usr] ok [sys] all right thanks [usr] thank [sys] for your call thank you [usr] bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] your life hello hello hello hello [sys] hi can you hear me [usr] i can hear you now [sys] hi you're through to [pii] i know how can [usr] hi [sys] i help [usr] sorry we just spoke five minutes ago about the my quote and i just got the wrong quote from somebody 100 and £80 [sys] was the [usr] in [pii] [sys] possibly me that you were speaking to is it [usr] i [sys] [pii] yes [usr] i sorry i am sorry to be a pen i am gonna cancel it i think i've found it a bit cheaper [sys] all right no problem [usr] i really appreciate your help though thank [sys] before [usr] you much [sys] i cancel it can you just confirm your postcode and your first [usr] sure [sys] line of address for me [usr] [pii] [sys] brilliant no problem i'll come down for you now [usr] ok i appreciate that thank you [sys] all right take care [usr] you too bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit [usr] by the way [sys] dino dot com for details alternatively [usr] hm [sys] please hold and your call will be transferred [usr] are you [sys] to [usr] risk [sys] a customer [usr] to me [sys] service advisor we record calls [usr] to [sys] for [usr] love [sys] quality and training purposes [usr] no problem ok [sys] you're through to [pii] at how can i help you [usr] hello this is [pii] from the whites one in [pii] i just called a i just placed a call out for a a plumbing problem at the whites one in [pii] which i need to cancel because we have someone coming in the next 15 minutes [sys] that's fine what's the post code [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] what's it called [pii] [usr] pardon [sys] what's it called [usr] the white swan [pii] [sys] that's fine [usr] alright [sys] and what sorry [usr] my name is [pii] [sys] ok thank you [usr] thank you bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need [usr] 4 [sys] any [usr] to [sys] help [usr] 9 months [sys] with a drainage problem press one if you require [usr] same jet [sys] our plumbing services press two [usr] [pii] [sys] or if you have [usr] jet [sys] an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service [usr] leave [sys] advisor [usr] now leave i said leave no [sys] we record calls for quality [usr] back and [sys] and [usr] granddad's [sys] training [usr] socks [sys] purposes [usr] i got fucking probably in the out house i end up in the hospital [sys] good morning you're through to my name is [pii] how can i help you today [usr] good morning i'm just phoning up i phoned up long ago to book a job in for [pii] can i just cancel it please [sys] certainly could i have your postcode please [usr] it's [pii] [pii] [sys] [pii] and the first line of the address please [usr] it's [pii] [sys] and your name [usr] it's [pii] [sys] thank you much ok that's been canceled for you [usr] ok then that's lovely thank you [sys] thank you much for your call have a good day now [usr] [pii] [sys] take [usr] cheers [sys] care bye [usr] bye [sys] bye | 1Cancellation
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[usr] yes christmas [sys] hello how can i help [usr] hi i just wanted to is that [pii] i just wanted to check if there was any update on the time of the job today that was meant to be on monday but he didn't have a camera on board i wanted to check if he was coming to [sys] what's your post code sorry [usr] november t zero delta [pii] [sys] most you're booked in for an all day slot the engineer will be out any time between nine and six but they do contact you around half an hour to 20 minutes when they're on their way [usr] is there any way i would be able to speak to him now cos yes on monday i didn't i didn't go to work the whole day and then i was told at [sys] unfortunately [usr] 2 p.m. that there was [sys] not [usr] no camera on board is that is he definitely [sys] but [usr] got a working camera today [sys] yes on the notes [usr] it was on the notes on monday there [sys] that's fine i'm [usr] it is it possible for for you to check if there's a working camera on board today [sys] november 8th zero delta foxtrot [usr] november 2 [sys] november 2 yep bear with me [usr] i the email for me monday promised me a two hour slot 10 till 12 [sys] all right [usr] hi [sys] the engineer is picking one up today ready for when he comes to you [usr] do when he's picking it up [sys] no unfortunately not [usr] well is there any way to find out it's just that i can't really afford to take another day off work [sys] that's fine i understand but you've been given the nine till six slot it's [usr] but [sys] whenever [usr] on monday [sys] your [usr] they told [sys] job [usr] me i'd [sys] comes [usr] a 12 till a 10 till 12 o'clock [sys] no on here you can give it a nine till six slot [usr] i understand that but on monday i was told because you'd mucked me around on monday that today i would have a two hour slot [sys] that's fine [usr] hello [sys] hello [usr] hi yes sir no [sys] on [usr] cos [sys] here [usr] on monday i was told i'd have a two hour slot i cannot afford to take another day off work to be at home nine till six [sys] bear with me [usr] thanks [sys] hi you right [usr] hi [sys] we can't guarantee a specific time that it will come but if you can't make the slot today we can book it in for another day or you can just [usr] no [sys] keep the nine [usr] that [sys] till [usr] it'll [sys] six [usr] be the [sys] slot [usr] same another day i cannot pay any future days off to wait in for when i already did on monday is it possible [sys] i understand [usr] to speak [sys] but [usr] to a manager about it [sys] she's not in the office at the moment unfortunately [usr] would you be able to ask her to call me please [sys] i can when she comes in but i can't guarantee you that she will but do you want me to keep this job open for you or i can cancel it and move it to another day [usr] no i want to open but i'd also [sys] that's fine [usr] a call back from the manager if he [sys] that's fine i'll make a note of it [usr] thank you [sys] no worries thanks bye [usr] right [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if [usr] but [sys] you have an existing home care policy [usr] call [sys] it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details [usr] ok [sys] alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality [usr] the p [sys] and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert [usr] but [sys] engineers are available across the [pii] 24 7 365 days a year hello you're through to [pii] how can i help [usr] hi there hi can you hear me ok [sys] can you [usr] great stuff hi i phoned up last night and booked an appointment for today i was told to turn up between eight and six and i realized there was a couple of hours left but i just wanted to make sure it was still booked in and and just make sure they're still coming [sys] no problem can i just take your postcode [usr] sure yo [pii] [sys] let's have a look for you still same scheduled let's have a look [usr] ok [sys] yep it's still looking it's scheduled in [usr] ok that's great is there any any clearer picture of when they might when they might arrive [sys] it's not unfortunately at the minute it's [usr] ok [sys] just still stay [pii] till six for me [usr] ok great ok [sys] have you got the local officers number [usr] the the what sorry [sys] the local office it's this is where the engineers are gonna be coming from the [usr] i see [sys] [pii] [usr] no i don't have any don't [sys] right [usr] have that no [sys] well i probably said if you if you want to find out because obviously they'll know more information about their engineers than i will [usr] sure [sys] if you want to take his number down and then if you are give him a call i think they're still open some of them short of four some short of five they potentially could still be open [usr] sure [sys] i'm sure i take it down it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] decent number that [usr] wow let me just read that back to you [pii] [sys] yep correct [usr] ok great stuff [sys] yes [usr] right [sys] i say i'd give them a quick call and just see if see if they know anything more [usr] ok great thanks [sys] perfect [usr] a lot then [sys] all right [pii] no problem [usr] cheers have a good day [sys] bye bye bye bye bye you | 1Cancellation
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[sys] to speak with someone about an existing job press one or for a new inquiry please whether your drains blocked or your taps leaking trust [pii] to fix the job our dedicated team is on hand to fly into action whenever you need them [pii] 7 300 [usr] hello i'm sorry to bother you i just phoned a minute ago to try and arrange a visit to my parents at [pii] [sys] right -huh [usr] and i i'm gonna have to cancel it because my father just found that he had a cover thing it wasn't with british [sys] no [usr] gas [sys] that's [usr] but [sys] fine [usr] got [sys] no worries [usr] with somebody else [sys] no don't worry [usr] i'm i'm very [sys] no [usr] sorry [sys] that's fine what [usr] can i cancel [sys] is the [usr] that [sys] postcode [usr] then [sys] ohh sorry you gave it [pii] [usr] eh [sys] bravo sorry [usr] four [sys] what name is it under [usr] sorry [sys] right [usr] [pii] [sys] no that's fine [usr] or [pii] [sys] right i'll get that [usr] sorry [sys] canceled done i've got the details here no problem thanks for letting us know ok ok bye [usr] thank you very much thank you | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services [usr] come [sys] did you [usr] come [sys] know that you can now book drainage services online [usr] ok [sys] in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking to how can i help [usr] hi [pii] right i'm just phoning because i booked a jetting i think for monday [sys] ok [usr] a property and we managed to get water out today [sys] yes [usr] and they managed to jet their own system [sys] you [usr] and [sys] it [usr] it and it was their their own drainage which blocked the whole system [sys] right fair enough [usr] which is great news there's no more shit in the in our basement but [sys] god [usr] er but obviously [sys] you just [usr] they've [sys] need [usr] cleared it they've done [sys] yes [usr] it and [sys] you just [usr] they finished it [sys] need to cancel [usr] sorry [sys] you just need to cancel then [usr] potentials of [sys] no [usr] which [sys] that's [usr] is great [sys] fine no that's [usr] do [sys] fine [usr] you want [sys] what's [usr] the address [sys] what's the postcode please [usr] [pii] [pii] [sys] [pii] [usr] yep that's correct [sys] and the first line of the address [usr] [pii] [sys] and your name please [usr] my name is [pii] [sys] thank you right i'll get it canceled thanks for letting us know though [usr] no thanks a lot thanks sorry about that [sys] no [usr] it [sys] it's all right [usr] was all them it's all them nothing [sys] no [usr] to you [sys] no [usr] bye [sys] no worries [pii] no worries mate you take care have a good [usr] you [sys] one [usr] as well thanks take [sys] bye [usr] bye [sys] now cheers bye bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi speaking to [pii] how can i help [usr] hello i we just phoned you a few minutes ago it missus [pii] here mister [pii] phoned you and we made arrangements for for me to come and look at the at the drainage but can you cancel it for now [sys] can [usr] please [sys] i just take your postcode please [usr] [pii] [sys] and the first line of your address please [usr] at [pii] [pii] [sys] it [usr] alright [sys] was mister [pii] [usr] you mister and i said can you cancel it please [sys] no problem [usr] thank [sys] that's [usr] you [sys] all canceled [usr] much [sys] now thanks for letting us know [usr] you [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello [sys] my name is [usr] i spoke [sys] how [usr] to [pii] [sys] can i help [usr] earlier and i booked a job for thursday but can i cancel it please i've got [sys] what's [usr] a he [sys] the post [usr] sent [sys] code please [usr] me a reference number will i give you that dy dash [sys] sure no problem [usr] wo dash 3463 915 [pii] [sys] and what's the first line of your address please [usr] yes [sys] and is that for the appointment for the fifth [usr] ok that's lovely thanks a lot for your help today [sys] ok i that's canceled for you now [usr] bye [sys] all right cheers bye bye ok | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino how can i help [usr] hi there good morning i called you guys yesterday regarding lock in my property but i've managed to fix it i want to cancel that appointment for tomorrow [sys] no problem what's the postcode of your property [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] thank you and the first line of your address [usr] [pii] [sys] thank you and could you just confirm the name for me as well please [usr] first name is [pii] [sys] what was the first name [usr] the first name is [pii] last name is [pii] [pii] [sys] brilliant brilliant thank you no problem i'll cancel that appointment down for you [usr] excellent thank you much [sys] alright thank [usr] right [sys] you for calling bye [usr] right [sys] bye | 1Cancellation
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for good morning there [pii] [usr] hi there i've got a open job with you but i was just looking to cancel it i think you were due to come back [sys] ok [usr] out on [sys] just [usr] thursday [sys] bear with [usr] for [sys] me [usr] us [sys] a second please what's your post code [usr] it's g 76 [sys] [pii] [usr] 8 n t [sys] would that be for a mrs [pii] or [usr] it is it i think it was myself that well it would have been under a either [pii] or [pii] [sys] ok i don't have golf [pii] is that correct i don't have any open jobs under that postcode what is it that you're looking for to get done [usr] really no no well it's it's to cancel it but we had there was a guy out he did a bit of work but we get charged about 100 and 25 quid but he didn't didn't sort the issue he what he said he needed to come back out with a a trace or something that but we since called scottish water and they've came out and they're dealing with it now i don't know he said he just said he was he was gonna be back on thursday or next thursday this thursday coming i mean if it's not there it's fine i don't need to cancel [sys] it was definitely [usr] but it's just to [sys] a drainage [usr] make sure [sys] job [usr] the order [sys] then [usr] comes out [sys] ok and it was definitely down the road that you had it [usr] i the invoice as well for the payment it's [sys] ok [usr] definitely [sys] see at the top [usr] down [sys] of the [usr] the [sys] invoice [usr] road [sys] is there a number on it look it will see a work order number [usr] let me just double check one more minute i know sorry do i know [sys] job number [usr] invoice [sys] huh [usr] just job number right 305 [sys] yep [usr] 6784 [sys] strange he's found a job now it's crazy why he wouldn't find it under your your postcode [usr] good [sys] ok scottish water came out and cleared it for you [usr] it's not clear yet that they're they're doing work [sys] right [usr] and they're back out today to look at [sys] ok [usr] it [sys] that's fine i'll get that one canceled for you then ok thanks then bye bye bye [usr] cool great thanks a lot that | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to how can i help [usr] hi can i give you a reference [sys] go ahead [usr] it's dywo 3433826 just to let we've we've managed to get my son was coming out to look at it i just want to cancel the appointment tomorrow [sys] that's fine i'll get that canceled for [usr] thank [sys] you [usr] you ever much bye [sys] no worries bye | 1Cancellation
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues [usr] hm no you should look just get out and look i get back and move on i don't know how we pay him i don't know how we pay him [sys] good morning down the road [pii] speaking [usr] hi i i phoned to make a booking [sys] no [usr] yesterday [sys] problem [usr] but it was [sys] what's [usr] just [sys] your [usr] to [sys] postcode [usr] cancel [sys] there please [usr] that [sys] -huh [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] and is that [pii] yep i'll cancel that just now for you thanks [usr] that's [sys] for [usr] it [sys] phoning thank you bye bye [usr] ok thank you very much bye | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold morning you're through to [pii] speaking how can i help [usr] good [sys] you [usr] morning i have a i have an some somebody booked in to come in today but i need to reschedule it and i just wanted to call and let [sys] alright can i get your post code please [usr] [pii] [sys] yep [usr] [pii] [sys] [pii] [usr] [pii] [sys] first line of your address [usr] [pii] [sys] can i get your name [usr] glad you [sys] lovely ok and when would you that reschedule [usr] i've [sys] for [usr] got to go into work i won't be i won't be around [sys] right do you want me to cancel that for you and and you wanna give us a call [usr] yes yes you [sys] and [usr] do [sys] we [usr] that that would be easier yes thank you [sys] ok i'll have a quick look just that's been canceled for you now is there anything else i can help you with [usr] no that's everything thank you very much cheers [sys] right you take care enjoy the rest of your [usr] and [sys] day [usr] you bye bye cheers | 1Cancellation
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