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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help you [usr] hi [pii] i'm trying to get a a booking for a drain problem we've got on a on a house that we own it's a rental property but when i when i look online it's a five hour window in the morning or a five hour minute thing that's that's that's just too big for me to hang around for half a day if what i mean is it is there any more closer times a [sys] right [usr] an hour window [sys] i i'm not quite sure i don't think there would be if that's what's showing the the time i i guess it's showing from 8 a.m. to 1 p.m. is that what it's showing or [usr] sure in eight till one and then one till six but ii i haven't got that that amount of time to to [sys] unfortunately that's how it's scheduled that's how the time are scheduled there's an all day between 8 a.m. and six pm and then morning eight and one and then afternoon one pm to 6 p.m. that's how they've [usr] right [sys] scheduled it [usr] ok all right i'll tell you then [sys] all [usr] ok thanks [sys] right you're [usr] very [sys] welcome [usr] much [sys] all right [usr] thanks [sys] bye bye [usr] now cheers bye that's the 101 for six | 9Sales Lead
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[usr] finance just make it a french one there's no one manning the 24 hour helpline [sys] hello danny plumbing how can i help [usr] hello i've got a blocked drain i wonder if somebody could come out and have a look at it today for me please [sys] just bear with me for us to attend it is £245 is that ok [usr] 245 [sys] yes [usr] ok i might see if i can get another price first sorry [sys] that's not a problem [usr] all right ok [sys] right thank [usr] thank [sys] you bye [usr] you all right bye | 9Sales Lead
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[sys] thank you for calling dino plumbing yorks and links please note all our calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you plumbing [pii] speaking how can i help [usr] hi there i just wondered if i could get aaa price please for someone to come out and detect a leak at my property [sys] well it's it's £90 per hour [usr] hm [sys] labor but it depends on how long it takes him to to find the leak [usr] right ok that's the thing ii i don't know where it is i've been served i've been given a section 75 notice from yorkshire water saying that they think that there's a a leak on my supply pipe but i i've not got a clue where that could be [sys] you don't know whether it's external or internal [usr] i don't know they've they've said that it's after the meter position it's it's it's it's on my pipe apparently but there's obviously a section [sys] if it's [usr] that [sys] after the meter it's on the external water supply outside is it under a drive or a garden [usr] er well i'm in an apartment block and i'm in ground floor apartment there's a there's aaa walkway leading up to the front door and i i imagine the the feed runs up there somewhere [sys] unfortunately that's not something we can do we can do all internal plumbing but that's a a major external dig to do the outside water supplies [usr] right [sys] and that's [usr] ok [sys] not something we [usr] but [sys] do [usr] i mean ii i don't know if it's on that section of pipe or whether it is something that comes inside but that that's what i'm trying to figure it out but er it's it's something that's that's leaking it's it's it it's it'll be either something in my property or or on the supply pipe between my property and the the meter but [sys] well [usr] i just don't [sys] i can [usr] know [sys] get somebody out to you they'd be able to to be able to probably advise you better while they were there but any investigation work it would be £90 an hour [usr] an hour ok i'll tell you what i'll i'll i'll have a ring around er but i i might come back to you but all right but thanks for that though that's that's [sys] ok [usr] great [sys] all [usr] cheers [sys] right bye [usr] thank you bye bye bye | 9Sales Lead
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[sys] thank you for calling dino rod [usr] sign out [sys] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] i i'm looking to take out drainage and plumbing insurance do you do that [sys] we don't but british gas do and we do the work for them [usr] no no good no good [sys] ok [usr] no cos i i've been to them and i've got a problem with a shared drain [sys] but we wouldn't work on shared drains either then shared drains you're always best speaking to the local water board [usr] why is that [sys] because the the shared drains usually belong to them and [usr] no [sys] unauthorized [usr] no no no no no no no no no no no sorry you you missed the point you missed the point the the the drain is on my land but another properties drain's come into mind they're calling it a shared drain and i can only get the definition of a shared drain you've gone quiet [sys] i've just listened to you [usr] can you give me the definition of a shared drain [sys] i can give you the definition i've been given which is a drain which is shared by more than one property that's it [usr] but that's that that that's that's a that's a good definition but the the other property has more than one drain and one side of their property comes into my property do you class that as a shared drain [sys] yes [usr] you do right ok fair enough that's [sys] if [usr] that's [sys] it [usr] at least at least you're honest that's the main thing [sys] ok [usr] er then my next question is how do i get that covered [sys] i i we don't do cover it down rod i really couldn't tell you i'm afraid that what wi i presume it it sounds you've spoken to british gas what have they said they won't cover it [usr] no cos they phoned you [sys] right i see well see we're with shared drains we're always told that we can't touch them because they usually belong to the water board and we could be prosecuted if we if we go and have a look down there without their permission [usr] no no this no no see this is this is where we're getting into a aaa gray area aren't we really cos this drain is on my land it's my drain [sys] right [usr] it's not the it's not the water balls it's not it's nothing to do with the the southern water who who who the sewage they don't they don't take access to the to the drain until it's out on the road [sys] right i i can only tell [usr] from [sys] you what we [usr] from the from from the road from the road back it comes it comes into my property and then it comes across my lawn under under my lawn obviously and then it then it's a manhole cover where it joins up where where my my from my er kitchen toilet er bathroom all run into that man that into that er manhole through a a series of manns but there is one that comes as a wide piece from next door [sys] right i can only tell you what we're told to tell people which is shared drains we don't touch them [usr] is there is there anywhere where i can get some more information about this [sys] ii i really [usr] cos [sys] don't [usr] this [sys] know [usr] is this [sys] i it's [usr] cos [sys] not [usr] cos because well ii i tell you for why why why why i asked this say this question because down on this particular road that i live on every property without exception would be in the same situation because that was the way that they constructed the drains when they built the houses which is back in the sixties they're all sixties bungalows [sys] right [usr] i i need to i need a number somewhere i can talk to that can give me a categorical answer to this because this doesn't seem right to me [sys] might be worth speaking to [usr] i can i can i i can see where i can see where you're you're coming from i understand that i can see but the the the point i'm making is the shared drain that i'm talking about is not a shared drain with the local authority or the waste disposal people it's a shared drain with another homeowner [sys] right it might be worth speaking to the water board anyway surely they've probably got plans of all the drainage systems in their area [usr] you're joking you're joking that [sys] right [usr] maybe maybe not [sys] be worth asking if if anyone's gonna have it it would be them [usr] you think it's worth talking to the southern [sys] 100% [usr] water then do you cos they're the they're the they're the they're the they're they they're the they take the sewage away [sys] they definitely i mean they can only say no can't they and they should be able to advise you then go further who may be able to help [usr] if i was to say cos i can i can hm if that's the case then if i got a blockage a blockage in that area would they be responsible [sys] well [usr] for [sys] that's [usr] it or [sys] always [usr] would i [sys] our understand we we've been told the shared drains under no circumstances book them because they create more headaches than than than you would believe because they are the responsibility that's what we're told of the water boards and you you you you also get people saying well i didn't block it it was next door that blocked it they should pay and then we're having to go that's why a lot of the reason why we don't get involved [usr] i can i can see where you're coming from i can see i i can i can understand that i can see that right i'll [sys] it's [usr] i'll [sys] definitely [usr] have a word [sys] worth [usr] with southern [sys] it good [usr] water thank [sys] luck [usr] you thank you [sys] -huh [usr] ok ok well thanks [sys] that's [usr] for your thanks [sys] ok [usr] for your help anyway you you [sys] well [usr] was very [sys] thank [usr] very [sys] you stay kind [usr] good for that [sys] of [usr] thank [sys] you good [usr] you [sys] luck [usr] cheers [sys] bye [usr] bye bye [sys] bye [usr] bye bye bye bye | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon thank you for calling dino [pii] speaking how can i help [usr] hello we've had a plumber out to our property today and they said i needed to give you a call because it's a bit more bit more need your specialist expertise apparently [sys] ok [usr] it's there's a blockage in the outlet on a san flow pipe [sys] but we don't deal with santa flus i'm afraid [usr] what dina rods in general [sys] they need a santa flow specialist [usr] ok my plumber told me to phone you [sys] they probably don't know what they're talking about if i'm honest we get caught loads of calls about salar flows and macerator and we don't deal with them i'm afraid [usr] but even the outlet pipe the other side of it it's not any part of the telephone either [sys] do they may do with santa flow is all disconnected and removed do you [usr] i [sys] know if [usr] see [sys] that would be the case [usr] i think it has been connected let me ring the plumber back and then i'll phone you back [sys] ok good idea [usr] all right thanks bye [sys] no problem bye | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [pii] [pii] speaking how can i help you [usr] hi there [pii] it's dino plumbing can you help me with that it's british gas [sys] how can i help really [usr] yes [sys] in in what way [usr] a it's a lady i've got a lady on the phone there's a vulnerable person in the household and the gravity bed system a valves gone and there's no hot water getting through first [sys] right [usr] available appointment is looking at all day saturday i think she seems to think i'm gonna get somebody out tonight and i've tried to say to her no it's not a [sys] right [usr] not a tonight but [sys] unfortunately you've come through to the customer services i'm on the dino customer services as yourself the local office is now closed you wouldn't be able to get an authorization code this evening it would have to be tomorrow morning at 8 a.m. when they when they're open [usr] ok right no problem will [sys] ok [usr] do will [sys] all [usr] do thanks [sys] right then [usr] for your help [sys] all [usr] cheers [sys] right [usr] then [sys] you're [usr] thanks [sys] welcome take care bye bye | 9Sales Lead
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[sys] hello [usr] hello [sys] dino [usr] hi good afternoon how you doing [sys] it's what sorry [usr] hello can you hear me hi good afternoon how you doing [sys] i'm good thanks how [usr] i'm [sys] are you [usr] i'm good my name is [pii] i'm just enquiring do you still do a driveway service [sys] a driveway [usr] it says here on google that you do driveways [sys] no we we just do plumbing i'm sorry [usr] sorry it's just there driveways company it's called on on google and this number is attached to it [sys] i what company are you looking [usr] it [sys] for [usr] just says dr [pii] well it just says driveway company and i and i call this number that's attached to it obviously there's a mistake a mistake [sys] i'm sorry [usr] somewhere [sys] they they must have made a mistake we're we're a plumbing plumbing firm on behalf of british gas [usr] no [sys] i don't think [usr] ok [sys] we do that someone must have made a mistake there i'm [usr] no [sys] for it [usr] not a problem with it well it's been a pleasure to speak to you [sys] you too take [usr] you [sys] care [usr] take care have a great day [sys] thank you you too [usr] bye [sys] bye bye | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options we can get you to the right team you need any help with a drainage problem press one if you require our plumbing services press two existing home did that your drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at dining how [usr] yes [sys] can i help [usr] i've got a blocked toilet [sys] ok [usr] how much is the for the [sys] do you have go on sorry [usr] hello sorry can you hear me [sys] i can yes [usr] how much is it for the call out [sys] there's no call out fee [usr] ok how much is it for for you to come [sys] to unblock the toilet for you if there's no other toilet and it needs to be seen to today you're looking at £237 including va t to have it unblocked [usr] right ok all right then i'll get back to you ok but i i can get somebody else [sys] as long as it's before four [usr] right [sys] o'clock [usr] ok [sys] if not it's any time up until 1 p.m. the following [usr] ok [sys] day [usr] thanks much i'll get back [sys] no [usr] i do [sys] problem take [usr] that [sys] care now | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas we record calls for quality and training purposes good morning welcome to british gas my name is [pii] how can i help [usr] hello i've got some blocked drains i was calling dino i know that it's not a british gas that you [sys] we do have deal with that [usr] cool we've had a lot of heavy rain overnight and sewage coming out of an outdoor my my whole cover on my next to my home it's on on my property it's part of my home i'd to get it sorted i i tried to book it through the website but the earliest it can come is after six tonight and i live with an 80 year old man and two people who are elderly people who are retired and we need to be able to use the toilets [sys] is the account in your name or somebody else's [usr] account [sys] yes your your account your home services account [usr] i don't have it at home services account i i just called diner [sys] you don't [usr] rod [sys] you're just looking you're just looking for a a chargeable job all right ok in that case you will have to call after seven o'clock because that's when the sales advisor will be here [usr] ok no worries i'll call after seven that's fine [sys] any any time after seven and they'll be here [usr] winner ok thank you very much [sys] thank you [usr] right [sys] bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through sunny how can i help [usr] i've got a block toilet and i need a plumber to come and sort it for me please [sys] is this regarding a domestic property or a commercial [usr] yes it is domestic [sys] do you have british gas home care cover for your coming in insurance [usr] no i don't [sys] ok is there another toilet in the property that you can use [usr] sorry [sys] is there another toilet in the property that you can use [usr] yes it is [sys] ok the soonest we'll be able to get someone sent out to you will be on thursday the 28th [usr] no that's no use to me i've got visitors i need two toilets over the holidays [sys] unfortunately we don't classify that as an emergency we won't be able to get someone sent out to [usr] ok [sys] you till next thursday [usr] thank you | 9Sales Lead
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[usr] facebook [sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] thank [sys] we can get you to the right team if [usr] ok [sys] you need any help with a drainage problem press one if you require our plumbing services press two [usr] how [sys] or [usr] they [sys] if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino [usr] you want [sys] dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] for 10 years [sys] we record calls for quality and training purposes [usr] and i can allow them to speak on this election [sys] hello you're through to how [usr] hi [sys] can i help [usr] you are speaking to [pii] from the home care services team i just wanted to know would you be able to give me an appointment for tonight [sys] i'm not able to do that [usr] yes [sys] it's the local office that can do that [usr] and they currently close ship is there no 24 hour emergency line that i could call through to two perhaps now [sys] i know the escalation manager you can maybe try [usr] everything [sys] them i'm [usr] needs [sys] not sure [usr] be [sys] if they [usr] yes [sys] do that or not [usr] ok thank you much thank you [sys] no [usr] bye | 9Sales Lead
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[sys] welcome to dina rod drain services please press option one if you have a blocked drain or would to discuss an engineer's visit option two for quotations option three for cctv inspections and repairs option four for our accounts departments or option five for anything else thank you your call is being transferred please hold oo [usr] hello i was looking to speak to [pii] [sys] [pii] not watched it for many many years now unfortunately [usr] he's got your name his name's on your website have you got an operations manager [sys] i do it's possible in regards to i can let him know [usr] it's a bit of a complex drainage issue that i've got and i was just looking to see whether or not it's something that you would be able to handle [sys] ok go on [usr] i've had my building insurance out and i've got a displaced drain underneath my property which which can't be sleeve they believe that it's been caused by a molding machine which has been sent underneath my property and that's psd pierce the drain that needs to be attended to as well it was just to get an understanding if that's the job that you would be able to do [sys] ok true cool because i don't have my office manager here right now but i do have one of the lead engineers who does carry out some of this work let me speak to him and see [usr] ok [sys] if there's something we can do for you [usr] ok [sys] one moment [usr] thank you thank you [sys] alright cool [usr] -huh [sys] hello [usr] hi [sys] this is some works we can we can take ahead for you yes [usr] it is i didn't i didn't say to you that the insurance said that a hole would need to be dug inside my house [sys] hole would need to be dug inside your house [usr] and i've got underfloor heating and also it's all tiled [sys] and you got under floor heating and all well i have to send an engineer the repair engineer around to have a look at it first anyway [usr] sure [sys] as how all the works would be done obviously i'll send an engineer with a camera as well give me two that [usr] well i'm well what i'm doing and i'm just waiting to i just wanted to make sure you have already been out to do some clearances for me was the guy that you were talking to it wasn't [pii] was it [sys] no this is one of my lead engineers this is one [pii] [usr] ok i have a a couple of clearances from you i'm just waiting back because i've not long moved into this property we're just [sys] that's [usr] looking [sys] right [usr] to see whether or not we can claim off the seller's insurance but i'm conscious that if that doesn't happen i need to get this resolved probably very quickly [sys] that's all right [usr] and what i'll do is i'll wait to hear back from them i'm pleased that you can potentially do something you think it is a job that you could handle ok and i'll come back to you [sys] perfect no worries well hopefully the insurance will cover it for you that's obviously best case but just let us know man alright [usr] ok what was your name again [sys] my name's [pii] [usr] that's lovely thank you much [pii] thank [sys] you [usr] you [sys] take care have [usr] and [sys] a good one [usr] you now bye bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help you today [usr] hi there i've just got a call from my from my mother she lives in i'll give you the postcode it's [pii] right well it's just down the road from me i can't remember hers but i'll give give you this one anyway it's [pii] spot it's [pii] no she's got she's got sues coming out of her out of the the drain in the garden and it's flooding the patio [sys] right no problem [usr] can can anybody get out today and if how much would it [sys] i can put that through as an emergency for you can i just clarify is it a bri a domestic or commercial property [usr] no it's a domestic [sys] and does she have british gas home care cover for plumbing and drains at all [usr] i'm not sure about that i just just roughly could you i mean it's obviously i know it might vary but roughly could you give me a cost and then i go back to her and obviously cos she's [sys] it's only the pricing for a sunday 8 a.m. to 6 p.m. is from £237 including va t [usr] right [sys] and then after 6 p.m. it's from £286 [usr] right it's two it's 237 c va t right ok well i'll go back to her and i'll speak to him and then i'll call you back ok [sys] no problem [usr] thank [sys] thank [usr] you very [sys] you [usr] much [sys] much [usr] for your [sys] for [usr] time [sys] your call [usr] lovely [sys] take care now [usr] cheers [sys] bye [usr] bye [sys] bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help [usr] hello there i'm just wondering how much it would cost for you to come out and have a look at a it's an overflowing land hole if you understand what i mean in my back garden [sys] yep [usr] and it's looking it's a pipe that runs away from the house that might be blocked up [sys] ok ok yep [usr] but the manhole put the cover is pretty pretty full and the toilets aren't flushing properly [sys] right right ok if we normal cost wise monday to friday eight till six is £185 i think it is now [usr] right [sys] if we do it during the the weekend which are all classed as emergency jobs therefore is the fluid overflowing for overflowing or do you have no toilet facilities ok we class it as an emergency cost wise it today between now and six o'clock it's 225 if it's after six it's 260 [usr] ok [sys] and then if it's tomorrow it's more expensive [usr] leave it with me because we [sys] okey [usr] are waiting [sys] doke [usr] we're waiting we're waiting for [sys] what [usr] er seven trent to get back in touch [sys] right right ok it could be an issue at their side and if [usr] might [sys] it is [usr] be [sys] they'll [usr] their [sys] clear [usr] problem [sys] it but [usr] but [sys] if not [usr] we're just trying to get myself out of the get myself out of the shit [sys] exactly exactly [usr] alright mate [sys] no [usr] no [sys] no [usr] worries [sys] problem [usr] mate cheers [sys] no [usr] mate [sys] all [usr] thank [sys] right [usr] you thank [sys] thanks [usr] you [sys] then bye [usr] cheers bye bye [sys] bye | 9Sales Lead
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[usr] get some [sys] thank you for calling diner rod partnered with british gas calls [usr] cos it'll be [sys] may be recorded for quality [usr] no i'll do [sys] and [usr] it [sys] training purposes [usr] thank you [sys] if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot [usr] in my [sys] com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] we were in [sys] please [usr] mind but [sys] hold [usr] we always no bloody tightly [sys] hello you're through to my name is how can i help [usr] hello i just wonder what the availability is today for yourselves to come out to a property if [sys] is [usr] i give [sys] it a property [usr] you the [sys] you manage or or a property that you live in [usr] no we we're managing it with the contractors we are just trying to arrange for somebody to come out can i give you the postcode [sys] yes please [usr] yes it's [pii] [sys] you said n g two [usr] [pii] it's [pii] [sys] ok bear with me a quick second i'm going to give you the number to the local office [usr] ok [sys] they will they'll be able to give you a time slot [usr] thank you [sys] ok do you have a pen please [usr] yes i do [sys] the number to dial is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] it's [pii] ok [sys] you'd have to [usr] thank you ok bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] anything away [sys] things about [usr] hello [sys] may help you [usr] hello [sys] hello how are you how can i help you [usr] hi i wonder if you can i've got a problem in i live in a block of flats in [pii] and on the first floor on the we have a very large landing for drying area [sys] ok [usr] and it's there's standing water which is ii i don't live on the the the the the first floor but we need to get somebody out who can plunge the drainage through the in its to try and get the blockage cleared the water clears cos the water's starting to seep onto the internal balconies [sys] right and is this a shared drain is it is it black or flat and it's a shared drain [usr] it's a shared rin [sys] right since the shared drain unfortunately we won't be able to do anything about that [usr] well it's a shared drain in a block of flats but it's it's surface water it's not sewage it's rainwater [sys] right [usr] the the drain is rainwater and we need somebody to be able to put either some rods or a pressure hose down the drain just to flush out the the drain [sys] right i'm aware of that however we don't deal with shared drains it's a private drain that we'll deal with it will be a local [usr] when when [sys] water [usr] you're [sys] bottle [usr] talking [sys] deal [usr] when you're talking about share drainage what do you mean [sys] as in all of if it's a block of flats and any kitchen water and if it goes down to one drain that [usr] no no [sys] classes [usr] this is no this is surface water [sys] even if it's surface water it would it wouldn't be our our company's it wouldn't be part of our company it's a it's a shared drain we deal with private drains [usr] well [sys] with [usr] this [sys] a shared [usr] this is [sys] drain [usr] a private this is a private drain it's it's a private drain on private property [sys] but in a block of flats [usr] y but you're you're not you're not understanding what i'm after that we we have it's a it's a 10 story block which has separate drying areas that are open to the elements which are one of them is flooded the the base the the ground floor is flood or the first floor is flooded and we just need someone to unblock that drain that goes into v g our garden we have a large garden area [sys] i understand what you're saying but we don't deal with block block of flats that is not a shared drain if it we can't do a shared drain we deal with the insurance you would need [usr] right [sys] to speak to [usr] ok [sys] insurance and [usr] ok [sys] they can arrange someone out [usr] right ok thanks [sys] all right no worries take [usr] yes [sys] care enjoy rest of the evening [usr] thanks bye | 9Sales Lead
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[sys] good afternoon dino plumbing [pii] speaking how can i help you [usr] hi there can you do you deal with macerator pumps that drainage pump pump systems [sys] we don't i'm afraid [usr] no worries do you have anybody who you would recommend to you who would or does anybody use [sys] we [usr] another word [sys] no we don't unfortunately it'd be a case of checking with local plumbers i would say because we definitely don't deal with with them i'm afraid [usr] ok all right thank you [sys] all right sorry about that [usr] no worries [sys] ok [usr] thanks bye bye [sys] ok bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain servicess from blocked drains to burst pipes and busted boilers we're here to help [usr] no [sys] good morning you're through to [pii] my name is [pii] how can i help [usr] i live in [pii] my drains are blocked under my house [sys] ok [usr] but [sys] what issues is it causing you at the moment sir have you got any sewage over phone [usr] well [sys] or toilets [usr] it's just about [sys] blocked or [usr] but it's just about it's just about to overflow from the the outside where the kitchen where the kitchen waste drains into the drain outside that's full to [sys] ok [usr] the top [sys] -huh [usr] but and the man all the the the first man i want to go to it's full up but then the next man all is sorry the first man all it goes to i can't get the lid off that the the next man all bone dry [sys] yes | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online [usr] online [sys] in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to speaking how can i help [usr] hi i was just calling for some advice please i have had pest control around a couple of times for rats they recommended i speak to thames water saying that the rats might be in the pipes thames water came baited a manhole cover next door and did put a camera put cctv underground and said that the there's evidence of digging in a private section of the piping under my house which is apparently redundant not disused but they said because it's not their asset they won't deal with that and they've only baited the area around the manhole cover which the rats haven't haven't [pii] have you have you got any idea how i'd resolve the pipes in the supposedly mine and if that's ever covered under insurance policy [sys] it it depends really have you got some home insurance [usr] i have [sys] and is it with british gas at all or [usr] no [sys] right ok you'd have to query it with them really to see if they could cover it because they may what people do is with home insurance they try and tend to contact people [pii] or anyone that and then the home insurance they end up reimbursing them depending on the job [usr] ok [sys] it's probably worth giving them a call first to see if they can do that and then if they do end up reimbursing you then you can you can book in with us either way to defer and then take it from there [usr] do any policies where they do any particular names or policies where they they have pay reimbursed customers just if [sys] it depends [usr] i if i were to change [sys] on [usr] now and get [sys] on [usr] different [sys] the home it's hard to say because some people tend to have home home insurance and they do get reimbursed but it just depends on the job really and what they cover [usr] what it all right fine thank you but it is something you could you can possibly do [sys] what what needs to be done with the [usr] it's [sys] pipe [usr] apparently needs to be blocked up [sys] it's locked up we can clear that for you [usr] ok [sys] it's probably worth giving them a call to see if they can reimburse you for that because they may [usr] ok [sys] be able [usr] all right thank you [sys] all right then no worries take care thanks | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino power to beach gas [pii] speaking how can i help [usr] hello i need somebody to come and unblock a drain please i've tried to book it online and it says there's no available time does that mean you've nobody available to help today [sys] if it's if there's nothing showing for today then that would be the same [usr] all right to find somebody else then we can't we [sys] ok [usr] can't manage with [sys] no [usr] this [sys] problem [usr] problem thank you [sys] take care bye [usr] bye | 9Sales Lead
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[sys] thank you for calling [pii] our office is currently closed for general inquiries or to book a non-emergency service please press one to leave a voicemail a team member will return your call during office hours for emergency situations only please press two to book an out of hours in there please note [usr] but did you buy one of those [pii] gonna give us a load keep a ticket [sys] hello [usr] hello is that [pii] [sys] it is [usr] hi [sys] yes [usr] look how you doing i'm sorry to bother you i've a wee bit of a problem at my house and i think my septic tank has backed up and the toilet's starting to back up i've opened the drain and the water's backed up into the drain do is there anybody that's doing emergency septic tank emptying at the minute or or could come and do it for me [sys] well i i don't know but we wouldn't we wouldn't be able to do it at least wednesday [usr] my goodness [sys] but are you sure this happy time's full now [usr] i've opened it i've opened up the thingy to the septic tank and it doesn't seem to be going away very well into the septic tank but do what i'll maybe try and get some some rods and put down through and see if it clears it but if i i'm nearly sure the septic tank's full [sys] but even though the sepi tank was full the water's just still getting away from the semi tank [usr] i know what you mean [sys] did [usr] right look what i'll do [sys] you did [usr] i'll [sys] you check [usr] look [sys] the out did you check the check the outlet of the sy tank as well and see if it's clear [usr] right ok i'll do that all right ok look do if is there anybody that does emergency emptying if i need it [sys] i don't know i honestly don't know [usr] i don't [sys] i don't know [usr] ok all right ok listen [sys] no [usr] thank you thanks sorry to bother [sys] ok [usr] you all [sys] thank [usr] right thanks [sys] you bye [usr] then bye [sys] bye bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] my name is [pii] how can i help [usr] hello i've got a problem with my toilets blocked i've called the the developers who built the property who called countryside properties they booked an engineer to come out before they got canceled i wonder if if i can get someone down to look at it [sys] ok do they know that you're thinking to book it again [usr] well i contacted my account has an officer he contacted countryside properties they said they'll be coming today no one never turned up i've got i've got a toilet there and i can't use it [sys] ok it's just with regards to payment would that be something that you would that be yourself or would that be them that's [usr] well [sys] doing it [usr] it'll have to be it it'll have to be them because it's under it's under warranty really they need to they they should fix the problem but obviously they haven't [sys] right ok is it something that you're gonna sort out and then sort out with them to [usr] i just i have to them because they've left they've left me with no obviously i'm in my flat i can't use the toilet it's it's raised it's rise up to the top you mean i mean i have got an old ref i have got a previous reference number from dino [pii] [sys] no [usr] can i can [sys] that's fine [usr] i give you that and and see [sys] please [usr] hold on mate hold on [sys] no worries [usr] try and find it it's bby dash wo 33656 flight three [sys] 53 ok could you confirm the first line of address for me please [usr] it's [pii] [sys] yep and your name [usr] er [pii] [sys] that's great right ok i understand that it's a key account that it usually is that does it normally they have to email the job through i wouldn't be able to book it back through them [usr] right [sys] just because it's they they have to email them through what you'd have to do is contact them they should have a 24 hour number [usr] just just [sys] and they can just email the job through and then they can get it we can get it booked in as an emergency [usr] there's no [sys] for [usr] there's [sys] you [usr] there's no 24 hour number that i know of [sys] what's the [usr] it's called [sys] what's [usr] countryside [sys] the company called [usr] it's called countryside properties sorry partnership countryside partnerships [sys] right ok just because there might be someone else that you can contact out of ours just bear with me one second let me just ask my manager and see someone [usr] ok [sys] else you can contact out of hours [usr] ok [sys] it won't be [usr] you [sys] a minute [usr] all right [sys] no problem [usr] thank you [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving hello [usr] hello [sys] hi thank you for holding [usr] hm hm [sys] with it being a key account we i wouldn't be able to re raise it with [usr] i [sys] in [usr] mean [sys] their [usr] the only [sys] name [usr] thing i could [sys] part [usr] do [sys] of things [usr] i mean how how much how much is how much how much would it cost because i'll just i'll i'll just bill them [sys] because i was gonna say the only thing i can do now is booking a normal job for for for someone who's gonna pay which would obviously would need [usr] me [sys] to be yourself [usr] it well [sys] i mean and then i i don't know how the it would go afterwards that would be something that you and them would have to deal with we've got no [usr] i [sys] idea [usr] know i [sys] of [usr] know [sys] how [usr] i know [sys] that works [usr] i know but i'll just i'll just leave the receipt [sys] i mean we can give you seats that's fine i just don't want to say they'll reimburse you because i don't know that [usr] no no no no no [sys] that's [usr] no [sys] the only [usr] they [sys] thing [usr] they no don't don't worry about that they will reimburse me because they've left me all day without use of a toilet [sys] no that's fine that would just be something [usr] i'm not worried [sys] that you [usr] about i mean it's [sys] and them [usr] not [sys] would [usr] it's not [sys] deal with afterwards that's all i just [usr] i [sys] don't [usr] just [sys] want you to [usr] just i just need a receipt from whoever comes round to say what the problem was and i'll take a photograph anyway [sys] they [usr] then [sys] can [usr] they're [sys] give [usr] gonna [sys] you [usr] have [sys] a [usr] to [sys] receipt and they can give you a receipt and then you can do whatever you need to do that's fine [usr] and how much would it how much would it cost is it to it's a toilet blockage [sys] because you you you said you can't use the toilet didn't you because you can't use your toilet we could get somebody out tonight for you or [usr] what [sys] tomorrow but with it being [usr] nice [sys] after six o'clock the prices are more after six pm the price starts from £212 [usr] no [sys] if [usr] no [sys] you [usr] no that's too much [sys] if it well if it's just a standard unblocking it's a 212 and then if there's any additional work on top of that that's gonna be more [usr] no [sys] the only [usr] no [sys] thing [usr] no [sys] you could do is try and contact somebody from there and just try and get through to them maybe [usr] i haven't [sys] if you try [usr] got [sys] and [usr] a number [sys] google an out of hours number maybe or something they might have one on google [usr] all right then all [sys] sorry [usr] right thank [sys] about [usr] you much [sys] that [usr] [pii] [sys] no [usr] that's all [sys] worries [usr] thank you much [sys] all [usr] bye [sys] right take [usr] bye [sys] care [usr] bye [sys] bye bye [usr] you too bye bye [sys] thank you bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] please don't put that in there i don't think that's where that goes is it [sys] hi you're speaking to how can i help [usr] hiya i wonder if you can i our flushes are going very slowly down and i've looked outside at the drains and the one the one that's it flows into first is absolutely full but then the one near the road is also absolutely full i don't know where the blockage must be further downstream than that is what i'm thinking i wonder whether i need to call you guys or someone else [sys] if it's outside of your property line then it would normally be the local water company themselves because [usr] ok [sys] obviously at some point all the lines join up [usr] yes yes [sys] they've obviously got their own response teams that can come out and just check and if it is [usr] right [sys] their issue then they should obviously be sorting it out themselves and that normally [usr] ok [sys] would clear your issue because obviously yours is stopped going any further because [usr] yes [sys] theirs is blocked and it [usr] -huh [sys] turns into a case of we can't touch theirs and they can't touch ours because obviously there's a whole [usr] ok [sys] argument about liability if something happens but obviously [usr] i understood [sys] if they come out and assess that it is a private issue then obviously it just give us a ring back and if it's [usr] ok [sys] toilet water that's overflowing we can get somebody there the same day [usr] ok cool what time are you [sys] all [usr] open [sys] right [usr] till today [sys] at 24 hour [usr] awesome that's cool nice thanks [sys] all right no [usr] all right [sys] problem [usr] thanks very much cheers [sys] all right thanks for that bye bye [usr] bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] what [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done hi you reach how can i help you today [usr] hello it's [pii] from and i've just got a block drain i'm just wondering if you can do anything with it i've been trying to rod it and i've lost the end of the rods with [pii] [sys] no [usr] it [sys] worries [usr] was [sys] can i [usr] stupid [sys] take your postcode please [usr] it's [pii] [sys] [pii] for golf [usr] yes [pii] [sys] thanks [usr] three [sys] no worries right ok i'm just gonna pass you to your local office as they can get you booked in with an engineer is that ok [usr] ok no problem [sys] have a nice day [usr] ok then [sys] thank you for calling [pii] please listen to all of the following four options before making your selection please press option [usr] that's [sys] one [usr] good [sys] for plumbing issues please press option two for drainage issues please press option three for accounts good afternoon down the road [pii] speaking [usr] hello it's [pii] i'm just phoning up to see if you can give us some time i've got a blocked the drain a [sys] ok ok do you have the british gas home care agreement [usr] no i haven't [sys] no what's your postcode and i can certainly give you the availability [usr] it's [pii] [sys] ok i'm afraid you're looking at tuesday for us i'm afraid [usr] ok then no problem thank you very much [sys] ok thanks bye bye | 9Sales Lead
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[usr] i'll just explain that [sys] thank [usr] we've [sys] you for calling dino rod partners with british gas [usr] cos the [sys] please listen [usr] worked [sys] to [usr] with [sys] the [usr] british [sys] options [usr] gas [sys] carefully we [usr] they [sys] can [usr] you [sys] get [usr] know they sort [sys] you to [usr] of kosher [sys] the right [usr] rather [sys] team [usr] than [sys] if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] did you get that one up then paul or not ok right i don't think it won't be that one cos obviously that that one's going that way that's rainwater i think that's we [sys] our local [usr] when rob [sys] teams [usr] did it [sys] of [usr] we [sys] expert engineers [usr] decided [sys] are available [usr] it was rainwater [sys] across [usr] only [sys] the [pii] 24 7 365 days a year i said i want [pii] [usr] hello [sys] hello how can i help [usr] hi sorry yes i've got a blocked drain in outside the house on our drive i've lived [sys] right [usr] in the manhole cover and it's absolutely chock [sys] right [usr] how do i go about getting it sorted out [sys] ok we should be able to have a look at that before we get that far does that drain as far as just take waste water from your own property [usr] i think [sys] there's [usr] it's [sys] no one coming [usr] in the house [sys] in from [usr] next [sys] elsewhere [usr] door i think well it's a coach house next door it's not it's a an upstairs coach house [sys] right ok not a problem because if it's a shared drain between more than one property it may be the responsibility of the local water authority [usr] ok [sys] as opposed to yourself [usr] ok [sys] any drains are shared since 2011 2012 they became the responsibility of the water authority and your bills effectively paid to keep those clear [usr] ok [sys] we don't really want to be charging you if you don't have to [usr] it's it's well it's definitely shared cos the the down pipe comes down through in our garage and then goes out into [sys] and [usr] that [sys] then [usr] and [sys] goes [usr] that's his [sys] out [usr] waste [sys] through that one [usr] and [sys] does [usr] goes [sys] it [usr] into that as well [sys] right ok i mean it's worth speaking to the water authority i mean do who you pay your water bills to on top of your [usr] it'll be thames water th water [sys] if you give thames water a call they should be able to confirm it if it isn't obviously we don't mind coming out no problem [usr] that's [sys] at all but we don't really one well for one we don't want to be charging it and for two we're not supposed to touch them if [usr] ok [sys] they're their responsibility [usr] cool [sys] we get told off especially especially [usr] right ok [sys] seemingly by thames water for some reason i don't know they really don't it [usr] ok [sys] for [usr] doke i'll [sys] it [usr] i'll [sys] but [usr] give them [sys] i mean [usr] all now and then i'll get back to you if they don't if it's er [sys] do [usr] if [sys] you do [usr] they [sys] you want me to grab the number for their wastewater team [usr] if [sys] because they have a [usr] could [sys] separate team [usr] that'd be fantastic [sys] for it give me a minute they'll make it terribly easy to find as well from here i have seen this before to get through it's just there we go if you give him a call it's [pii] [pii] [pii] [usr] ok [sys] and if you if you just saying you say you've got to block each on a shared sec what you believe is maybe a shared section to be truthful what will generally happen is cos it's only been about 10 years they don't always know what is and isn't theirs [usr] right [sys] sometimes [usr] ok [sys] they'll sometimes they'll come out and be nice enough to do it for you even if it's not shared just to establish whether it is or not [usr] ok [sys] you might get away with not paying for it even if it is technically yours as well but [usr] all right well [sys] i have [usr] we'll [sys] a word [usr] get [sys] if not by all means good go we can we can do it but no hopefully you don't have to pay all [usr] ok [sys] right [usr] that's great thanks for the advice then [sys] you're welcome cheers [usr] you [sys] thank [usr] have a good [sys] you [usr] day bye bye [sys] and you bye bye | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to diner my name is [pii] how can i help you today [usr] hello i don't know if i've pressed the right button to get through to you but i'm wanting to see what it is is my manhole cover at the back of my gardens overflowed and i need to get someone out to come and have a look at it as soon as possible could [sys] ok [usr] you put me on to someone [sys] i can [usr] at [sys] definitely [usr] all [sys] help with that can i just clarify is this a domestic or a commercial property [usr] the domestic [sys] and do you have british or scottish gas home cover care for plumbing and drains at all [usr] yes i've got i've got i'm in the scottish gas i've got [sys] right [usr] some coverage [sys] no problem what i will need to do because you've got the home cover care is pop you through to the home cover care team and they'll be able to book an engineer out to take a look for you is that ok [usr] perfect see [sys] thank [usr] what [sys] you [usr] see the how long would you that would take to get an engineer [sys] i'm [usr] out roughly [sys] afraid i don't know [usr] i don't know ok [sys] no [usr] perfect [sys] i'll be sorry but i will need to pop you on hold for a moment is that ok [usr] that's fine [sys] thank you ok | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] three [sys] good evening this is [pii] i help my name [pii] how can i help [usr] hi there not a problem really coming from my garden my garden drainage [sys] ok [usr] i wanted you guys to come [sys] i [usr] out there [sys] i'm very sorry the line is extremely poor i can't really hear what you're saying [usr] ok i i've noticed some leave from my drainage in my garden [sys] right ok i can hear you a bit better now [usr] yes i know it some leaks coming out of my drainage outside when did you guys come have a look [sys] ok and is this a domestic or commercial property [usr] domestic [sys] are you the homeowner you are the homeowner and you've got aaa blockage in your drain means it's overflowing into the garden ok i can't hear you at all now ok no i can't hear any | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please miss did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes food diner my name is [pii] how can i help [usr] hi sir i think i just missed a call from your colleague [pii] [sys] ok yes that's that's most likely i know the person who you're talking can you just confirm your contact number is it the one you're calling [usr] yes [sys] with [usr] the one that i'm calling you from it's in regards to a call out that i need i need them to come out just to investigate a leak [sys] alright no worries i'll i'll get my colleague [pii] to call [usr] thank [sys] you back ok [usr] much i appreciate it thank you [sys] no [usr] thank [sys] problem [usr] you bye bye [sys] cheers sir | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to do speaking to [pii] how can i help [usr] yes i'd to book somebody please we seem to have a serious issue we've got three toilets that are not going down at all [sys] ok and this is residential or commercial [usr] residential [sys] residential and is that all the toilets then or have you got a still got a usable [usr] she there's one that's just had the pan reef connected but it's saying that our plumber's been with his own little rod he's he said you need to get out a jet in company somebody that can do [sys] right [usr] a a job she assures [sys] ok [usr] me nothing's [sys] have you got [usr] been put down there fingers crossed [sys] ok you've got no usable toilet then at the minute [usr] there isn't no well there's one that [sys] no [usr] can be but it's draining extremely slowly which means it's gonna go shortly [sys] no of course right what [usr] i'm a let [sys] do you have a contract [usr] i'm a let i'm the lettings company by the way and i'm gonna give you the landlord's telephone number you can pay at the end [sys] right ok we'd need to speak to him to be honest with you then unless you wanted to pay and sort it out with [usr] well [sys] him [usr] i i [sys] we can't [usr] he [sys] work [usr] he's told [sys] on the [usr] me [sys] basis [usr] to give he's [sys] of [usr] he's told me to give [sys] i'll [usr] you [sys] tell you what [usr] their [sys] i'll [usr] telephone [sys] i'll [usr] number [sys] i'll give us give us his number i'll give him a ring [usr] right his number is called [pii] [sys] go go pal [usr] yes [pii] [pii] sorry my eyes are [sys] a a [usr] really bad it's [pii] [pii] [sys] but right i've got your number as well if i can't get hold of him i'll give you a ring and then if you just give [usr] please [sys] him the heads up [usr] i've i've [sys] but [usr] just [sys] i'll but i'll give [usr] to [sys] him [usr] him [sys] i'll give him i'll give him a ring now anyway [usr] lovely thank you thank [sys] right no [usr] you bye [sys] worries take [usr] bye [sys] care bye bye now bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an home care did that [usr] come [sys] you can now book [usr] on [sys] plumbing services online in a few easy clicks [usr] no [sys] visit [usr] stop [sys] dino [usr] it you [sys] dot [usr] go [sys] com [usr] please [sys] for details alternatively [usr] no [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you've reached how [usr] hello [sys] can i help [usr] hi i've just i was speaking to one of your colleagues but the line and he's trying to transfer transfer me through to the local office but the line went dead i'm just calling back [sys] ok i mean the local office will be shut in two [usr] dear [sys] minutes i think maybe [usr] that's [sys] that's [usr] they've [sys] that's [usr] cut [sys] why [usr] off that's probably why ohh dear never mind what does that mean for me there's no there's no no way of getting someone out then i'm i'm assuming is that right [sys] what what was the reason they they were transferring you to the local [usr] cos i've [sys] office [usr] got a a leak in the in from i think it's from one of the radiators upstairs [sys] right and er how would you describe the leap [usr] i i there's there's enough [sys] a survey [usr] sorry [sys] or [usr] there's enough for [sys] is it a severe [usr] well [sys] leak [usr] there's enough [sys] or [usr] of a leaks for there to be water water that i can see on the floor below on the walls i can see water but there's water damage on the walls in the kitchen which is directly below really just at the top of the wall but it's it's not good [sys] and are you able to for example could you put a container under the leak would that contain it or is it [usr] i don't [sys] too much [usr] know i can't see that there's water i don't know whether that's whether it's still whether it's just the pipe i don't know whether it's to do the pipes where i can't see it if you're not er where i can't see it i don't know it i'm on the phone darling i'm on i'm on the phone i don't i don't know but obviously that that will be causing damage to things really you gonna shut down [sys] ok and and just to confirm is it just the the radiator that's [usr] i think it's just the radiator [sys] leaking nothing [usr] and [sys] up [usr] now it's affecting the boiler because [sys] ok [usr] it's saying the fault about water pressure and that when it does that it means that there's er the cold water i only then have cold water there's no it it just has a knock on effects cos the the water stops it stops the water it's the boiler stops heating the water i'm gonna try to get cos i've repressurized the system a few times because the water's been cold it's gone cold again cos the faults appeared again keeps consistently appearing it's not great ok [sys] ok i mean i mean i i'll i'll try to double check it with my manager to see if if we'd be able to get someone out tonight [usr] i think [sys] or not is [usr] it [sys] it ok [usr] might be best if i just call i'll probably call somewhere else if if it's not a normal thing that you do i need to just get on and get get somewhere get someone booked i think i'll probably leave it if you're not otherwise that sounds it's not possible it it may be possible but it may be a slim chance thing if what i mean i need i need a surety that ok [sys] i said that [usr] that it's i'm gonna get someone i think it's best i'll just ring try and ring round to try and get some someone where where there's they definitely know somebody's able to come all right thanks anyway i'd better ring round and try and get on on to do that thank you all right [sys] no [usr] thanks [sys] worries [usr] bye [sys] take [usr] take [sys] care [usr] care [sys] bye | 9Sales Lead
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[sys] good afternoon calling [usr] hello hi there can you hear me i was doing the blog can you send me somebody [sys] sorry you cut out there sorry [usr] i need somebody to come and have a look my paints are blocked [sys] all right you phoned the wrong number [usr] ok [sys] do you want me to give you the number [usr] can you talk to me [sys] what i can't pass you no [usr] alright [sys] sorry [usr] ok what's the number [sys] it's [pii] [usr] ok [sys] [pii] [usr] [pii] [sys] [pii] [usr] ok that's ok i'll call him thank you [sys] ok thanks bye | 9Sales Lead
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[sys] mind [usr] hi is that down the road [sys] da no plumbing [usr] sorry [sys] is [pii] plumbing you through to [usr] all right is that is that not the same thing sorry i just got this number off google [sys] no there's two different offices deals with them the blockages and that and then they plumb with them the fresh water and the leaking waste pipes [usr] right what it was is i had somebody at my house that was doing a cctv survey on my dreams [sys] right that that will be is it [pii] that you're in right ok i need to give you their phone number have you got a pen there [usr] yes [sys] it's [pii] [pii] [usr] -huh [sys] [pii] [usr] perfect thank you very much [sys] alright [usr] cheers [sys] no [usr] bye [sys] worries thanks bye | 9Sales Lead
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[sys] thank [usr] to [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that [usr] that [sys] you [usr] when [sys] can [usr] it comes [sys] now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] didn't even getting a number of us [sys] afternoon [usr] what i say [sys] speaking to how can i help [usr] hello my name is mr [pii] i've got the engineer in the house just now on my heating and that that's ok [sys] ok [usr] but i'm sorry could you tell me what's happened i forgotten can shut the water off and i think i need a p in please [sys] ok have you got a car and you've got a cover for plumbing [usr] i've [sys] and [usr] got [sys] drains [usr] a cover [sys] as well [usr] i'm i'm insured weasel for everything all my [sys] right [usr] white stuff my drainage gas cooker [sys] that's fine [usr] everything [sys] right hold on the line let me get you through to someone who can book it it won't be a sec [usr] right thanks thanks very much i'm sorry to bring you into it now ok you now [sys] good afternoon you're through to home care services this is speaking how may i help you [usr] well the engineers just away he he done a service and what had happened a part underneath and he happened to bleed a radi and the water and everything started leaking because the part underneath must have broke not on the it's another pump underneath that one of your engineers put in we've tried but they're running water all the time an engineer says i need a plumber in an emergency [sys] all right can you please give me your home care number [usr] my home care number just [sys] yes [usr] give it [sys] ma'am [usr] to your er wait now i i've got it here but here's the other paper i gave you everything's just happened in an emergency here i'm sorry i [sys] alright not [usr] bye [sys] to worry [usr] and the home care number is [pii] [sys] [pii] [usr] [pii] [sys] all right let me just repeat this it is [pii] [usr] [pii] [sys] [pii] [usr] no it's more than that [pii] [sys] [pii] [usr] [pii] [pii] that's right [sys] perfect thank you much ma'am ok let me just quickly log into your account and we'll have a look [usr] thank you [sys] ok kids processing [usr] ok [sys] right is it mrs [pii] [usr] mrs [pii] [sys] alright ok i am on your profile and i'm logging [usr] it's [sys] in [usr] c a it's cath er ine for [pii] [sys] alright thank you i found it thank you much [usr] thank [sys] you [usr] you [sys] said that you have a leak that comes [usr] bye [sys] from [usr] i don't know if it's a leak but the engineer i don't know if he done anything but he can't get the water to stop running underneath because the where the ball cock is that he could turn the water that's water flowing into that [sys] ok the engineer who was there was it was [usr] yes [sys] he there to fix the boiler [usr] he was there he was to fix the boiler it was only a yearly service he was to give it but he must have touched i told him about this morning i was not getting any heating because yesterday there was just nothing coming through and i told him that before he started to do the surface as says and there's a small pump the gas board put in underneath in a separate cupboard right underneath the boiler and that seemingly had broke the engineer tried to [sys] what [usr] fix [sys] are you [usr] it and he says no there's water running he says it's an emergency call out you need and if i see i'm insured with the gas for everything [sys] alright are you able to isolate the problem or contain the [usr] no [sys] water [usr] i can't [sys] no [usr] it's the main kitchen it's in and i'm 77 and i need hot water and that i'm under the doctor [sys] ok tell me are you available before one pm tomorrow [usr] i can't wait till 1 p.m. tomorrow because the water is running under my my house would be flooded out i need an emergency the emergency the engineer just told me that [sys] this is an emergency because our emergency takes 24 hours that's the turnaround time of our emergency [usr] it's 24 [sys] there is [usr] hours [sys] no other time slot that we have other than this one [usr] even though it's an emergency i mean [sys] yes ma'am [usr] we're pensioners and to be honest i'm not running [sys] ok [usr] i've no running water at all [sys] ok [usr] and that's the reason i've been with the sport for years [sys] well sounds good [usr] and [sys] to me [usr] to be honest i've always had everything insured and i really feel when i need this help emergency i'm gonna if you cannae come i'm gonna just have to phone up somebody else and report [sys] ok [usr] it because i can't sit this there's water running under the sink and [sys] i [usr] out into my kitchen [sys] i i totally understand ma'am your frustration however i i this is an emergency that i have booked and as i've said [usr] -huh [sys] that our emergency has a turn around time which is 24 hours and that's why we're asking if you will be home between before one pm that's the earliest we can that's [usr] that's their list [sys] yes [usr] but i thought they had an emergency that someone could come out when [sys] no [usr] an emergency this is happening [sys] i [usr] because you're asking me to sit with running water [sys] ok [usr] under my sink all night [sys] ok [usr] do you understand where i'm coming from i mean i know you're only taking the call but does that mean i wouldn't be able to get anyone at all [sys] ok [usr] till before one o'clock the next day [sys] hello let me just quickly see something let me just quickly put your account on hold for a second [usr] thank you [sys] alright [usr] what's happening they run away i get [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers [usr] i [sys] that we serve we operate a zero [usr] i know [sys] tolerance policy [usr] i paid [sys] towards [usr] £754 [sys] abuse of our employees who have the [usr] i've [sys] right [usr] never [sys] to terminate [usr] had that [sys] any customer [usr] before [sys] call if they receive [usr] and i think [sys] abuse [usr] i [sys] of [usr] know [sys] any [usr] that [sys] nature please [usr] every month [sys] offer our employees [usr] i'm [sys] the same [usr] entitled [sys] respect [usr] to an [sys] they [usr] emergency [sys] offer you [usr] call they didn't they tell you that they want your money off sometimes [sys] you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play [usr] i didn't make it it just it just nice make me slam that's my i felt that before when my boiler the man says you [sys] we [usr] have [sys] know how [usr] to [sys] important [usr] do anything [sys] your home [usr] either [sys] is [usr] time [sys] if your boiler breaks [usr] there's no [sys] you can book a repair on [usr] but [sys] our website in under a minute visit british gas dot co dot uk or search british gas [usr] what happened up on it it's quite easy phoned up and see what's happened it could have been aye another appointment but to be honest i think this was very important it was [sys] being [usr] the [sys] on the [usr] reason [sys] phone when driving can put you [usr] he [sys] and other [usr] be [sys] road users at risk please stay safe our agents will ask you to call [usr] it's [sys] back [usr] probably [sys] later [usr] something [sys] if [usr] know [sys] you're driving [usr] that because but they don't [sys] if you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call [usr] last time it happened it was a shower and come out right away and the guy told me that they a it breath in the water this right away i tell you that [sys] we can create a password for you and your engineer they're definitely who they say they are if you one [usr] wouldn't [sys] just ask [usr] it [sys] and we'll sort it for [usr] he was [sys] you [usr] safe or not about the violence they just want the bother putting us on the right track because that would just put me a time in the water underneath i'm going water hello | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi there you're through to [pii] how can i help [usr] yes i'm waiting for the engineer to call on me with the block toilet he i haven't seen it do you recognize my voice [sys] i don't know sorry [usr] can i give you my postcode it's mister [pii] coming he said he'd be here between half six and seven then he said [pii] can i give [sys] ok [usr] you my postcode [pii] [sys] [pii] [usr] [pii] [sys] hw [usr] why but he hasn't turned up yet i mean i'm sure he will i just want to know [sys] [pii] november 31 [usr] [pii] [pii] [sys] [pii] november 31 [usr] yes [pii] [sys] then it and what's your name [usr] [pii] [sys] [pii] i need to put you through to the right department it's not with us it's under home care ok bear with me a [usr] but [sys] moment [usr] ho hold on just a minute can you get in touch with him because he said he was gonna be here between half six and seven [sys] i would be yours it'll be the home care dino team ok sorry we only booking customer i don't have a policy i'll put you through to the right department ok at the moment thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] i'm gonna shut this down i gotta try and sort this out because he's not turned up ok ok see you later [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] it's [pii] when will you be coming to me can you let me know i'm still waiting [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] ohh [pii] it's [pii] are you on your way to me sorry you thought i was | 9Sales Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good morning you're through to [pii] speaking how can i help [usr] hi morning is that the stirling branch [sys] no you you just flew to the main call center how can i help [usr] right i'm after the sterling branch ok [sys] i can have a look for you what's the post code to your area and i can pop you through [usr] yep it's f [pii] [sys] is it to book book a job in or [usr] yes to book a job in -huh [sys] yes i can do that for you if you [usr] right ok [sys] let's have a look bear with me i'm just gonna check that we cover this area that's fine is it for a commercial or residential property [usr] it it'll be residential [sys] any home care cover at all with british gas [usr] no [sys] thank you and what's the first line of your address please [usr] it's north mid through [sys] er let's have a look ok it just doesn't seem to be working bear with me let me just pop you through [usr] thanks [sys] correct welcome to [pii] if your call is regarding a plumbing matter please redial [pii] for drainage queries please press two for account queries please press three thank you | 9Sales Lead
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[sys] hello you've reached out at say da plumbing how can i help [usr] hello i was wondering are you guys doing any call outs over between this period christmas and new year [sys] where are you calling from sorry [usr] i'm calling from [pii] [sys] ok is it sorry as in from from a business that we've already got a contract with or british [usr] no [sys] gas [usr] no it's just it's is this a a residential is this for businesses only [sys] we're only doing work i've already got contracts with us at the moment [usr] no problem [sys] sorry [usr] all right not to worry thank [sys] thanks [usr] you [sys] bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino gas speaking how can i help [usr] hi there we're a shop in [pii] [sys] ok [usr] and there's a yoga studio above our shop [sys] ok [usr] and a residential flat as well and we all share the same soil pipe it seems that whenever the the upstairs premises use their plumbing either run a tap shower or flush the toilet it's it's backing up in the sewage and coming up in our toilet and overflowing [sys] bye [usr] into our bathroom [sys] ok [usr] i i suspect it's a blocked drain [sys] right if you're on shared trains then it would be the water board you would need to speak to [usr] how will i know if it's a what do you mean sorry a shared drain [sys] because you just mentioned you share it with another premise did you say [usr] it's a soil stack it's one soil stack that goes down into the [sys] drake [usr] dream [sys] which is blocking that that jane is shared with well your neighbor for want of a better you [usr] ok [sys] you'd need to speak to the water board cos they deal with shared drains [usr] right if i just google waterboard [sys] whoever [usr] i'll find [sys] you pay your water [usr] the [sys] whoever [usr] united utilities [sys] you pay your water bill to [usr] right ok [sys] no [usr] thank [sys] problem [usr] you [sys] take care bye [usr] all right [sys] bye [usr] thanks [sys] bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino [pii] speaking how can i help [usr] good morning i'm just trying to fill i'm with british gas and i'm just trying to fill in your form that's linked to british gas and i've got a blocked drain i it's the toilet but the toilet's not flushing properly the water's not going out [sys] just [usr] i've chosen [sys] just bear with me sir [usr] sorry [sys] just just bear with [usr] ok [sys] me what what i'll have to do is get you through to our home care team and they'll take [usr] ok [sys] care of that [usr] i [sys] for you [usr] with the home care at british gas [sys] i'll pass you through [usr] all [sys] to him now [usr] right thank you [sys] and thank you for calling british gas services sorry our offices are now closed for the bank holiday if you need to report a gas leak please call the gas emergency service on [pii] if you have a power cut hang up and dial [pii] connect directly with your electricity distributor need help with something else head to british gas.co.uk and you'll find information on everything from bills payments and breakdowns to moving home and meter readings | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] sure [sys] alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] where's this donor [sys] hi you're through to how can i help [usr] hi there i'm just ringing to find out the cost of a a drain survey it's a it's a basement flat which my son is potentially buying the surveyors recommended that he has a drainage survey and i'm just trying to wondering how much it's gonna cost hello hello | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online [usr] online [sys] in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to speaking how can i help [usr] hi i was just calling for some advice please i have had pest control around a couple of times for rats they recommended i speak to thames water saying that the rats might be in the pipes thames water came baited a manhole cover next door and did put a camera put cctv underground and said that the there's evidence of digging in a private section of the piping under my house which is apparently redundant not disused but they said because it's not their asset they won't deal with that and they've only baited the area around the manhole cover which the rats haven't haven't [pii] have you have you got any idea how i'd resolve the pipes in the supposedly mine and if that's ever covered under insurance policy [sys] it it depends really have you got some home insurance [usr] i have [sys] and is it with british gas at all or [usr] no [sys] right ok you'd have to query it with them really to see if they could cover it because they may what people do is with home insurance they try and tend to contact people [pii] or anyone that and then the home insurance they end up reimbursing them depending on the job [usr] ok [sys] it's probably worth giving them a call first to see if they can do that and then if they do end up reimbursing you then you can you can book in with us either way to defer and then take it from there [usr] do any policies where they do any particular names or policies where they they have pay reimbursed customers just if [sys] it depends [usr] i if i were to change [sys] on [usr] now and get [sys] on [usr] different [sys] the home it's hard to say because some people tend to have home home insurance and they do get reimbursed but it just depends on the job really and what they cover [usr] what it all right fine thank you but it is something you could you can possibly do [sys] what what needs to be done with the [usr] it's [sys] pipe [usr] apparently needs to be blocked up [sys] it's locked up we can clear that for you [usr] ok [sys] it's probably worth giving them a call to see if they can reimburse you for that because they may [usr] ok [sys] be able [usr] all right thank you [sys] all right then no worries take care thanks | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas [usr] thank you [sys] please [usr] much [sys] listen [usr] sir [sys] to the options [usr] the [sys] carefully [usr] floor down it [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at daniel how can i help [usr] hello mate just got a very poorly timed block train at our place over in woking or near woking i was wondering if you had any pullouts available for today or tomorrow get it get it cleared asap [sys] ok is it for a work premises or is this a domestic [usr] private [sys] property sorry [usr] domestic [sys] domestic ok and the blockage itself is it affecting the use of your facilities at the moment your toilets bathing facilities or are they still working at the moment [usr] no the toilet the toilets on the ground for them whereas we've got two separate drains one's on one side of the house work but the other side none of them work now [sys] ok you have no toilets that are usable at the moment [usr] no we have one that's available [sys] ok that's fine with it being well with you having facilities that are usable obviously who you said they're on separate drains it would be a standard appointment it wouldn't be seen to today or tomorrow i'm afraid you're looking at 2 to 3 working days after christmas before we could get somebody else you're looking at the 27th or the 28th at the earliest [usr] ok fine there's no no way you can change that i might have to try somebody else then if that's the case [sys] apologies there that would be [usr] ok [sys] the earliest we have at the moment the standard appointments [usr] no problem mate cheers thank you all right bye [sys] ok | 9Sales Lead
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[sys] thank you for calling dino rod [usr] i'm going [sys] partners with british gas please listen to the os carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the youth good morning thank you for calling dino [pii] speaking how can i help [usr] hi there i'm just after a price for my scout hut we we [sys] ok [usr] we haven't got a drainage problem it's more of the soak away when it rains obviously the water comes out the drain pipe because obviously there's blockage underneath somewhere [sys] right [usr] we believe there might be leaves but [sys] we would class that as commercial if it's a scout hut you'd be looking at the top of my head around £233 an hour [usr] wow ok well that's a long process [sys] ok [usr] ok all right no worries [sys] ohh good luck [usr] just | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any [usr] no [sys] help with the drainage problem [usr] ok [sys] press one if you require our plumbing services press two or if you have an existing home care policy it's three if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three please hold good morning you're through to how can i help er six months for truck cleaning no problem what's the post code [usr] hi i'm not sure if you are able to help me i've been asked to gain some quotes for for work for a six month fat trap cleaning [sys] thank you just bear [usr] i don't [sys] with me a minute [usr] if it's something that [pii] and [pii] do it's l s six two d d [sys] and [usr] that's [sys] the first line of address and is it a domestic or commercial property what's the name of the property thank you [usr] it's hall five shiro road commercial it's heady hall residential care [sys] is it all the apartments 1 to [pii] through [pii] is it all of the apartments 13 31 ok i'll just put it in one [usr] sorry say that it's it's just for the i believe for the for the main main [sys] and [usr] kitchen [sys] may i take your name or site contact number who will be on site for the engineer have you got his number [usr] sorry [sys] -huh [usr] say that again please [sys] -huh [usr] our our maintenance man would be [sys] thank [usr] [pii] [sys] you [usr] i can give you the home number and then we'd be able to transfer [sys] any [usr] you [sys] health [usr] through to [sys] issues [usr] him [sys] or vulnerabilities [usr] it's [sys] with [usr] [pii] [sys] anybody that's on site [usr] [pii] [sys] ok no problem i'm gonna pass this details over to the local office in your [usr] [pii] [sys] area and they'll get in contact with you as soon as they can to confirm availability and pricing is that ok perfect thank you take care now [usr] no [sys] if you'd prefer that no problem [usr] right ok that's lovely thank you is [sys] good [usr] it [sys] reception [usr] would it would it be possible to leave an email address for them to send the information through to that we've got it in writing could it be sent to [pii] [sys] thank you it's [pii] [usr] [pii] [sys] sorry [usr] [pii] [sys] that makes sense right thank you very [usr] [pii] [sys] much i'll get that no problem take care bye [usr] it's [pii] it does right thank you very much bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes on fridge do speaking to [pii] how can i help [usr] good morning i've i have a problem with no water at the moment and i've booked an appointment today for [pii] to to come between eight o'clock and six o'clock today i'm just really hoping that they could come very early i don't know whether you could help me with that it's just that the home is of a 99 year old man and i've [sys] right [usr] now stay in water i'm just hoping you can help me come early [sys] of course [usr] it might be it might be that he rings me and he's coming at eight o'clock but [sys] no of course what you i see you have rang the local office number they don't open till eight you give them half an hour [usr] right [sys] and then [usr] ok [sys] they'll them dispatching engineers and what not in your area if you can ring the same number at eight o'clock you'll get through to them directly [usr] thanks ever much i don't know ok [sys] no [usr] thank [sys] problem [usr] you [sys] at all [usr] thank [sys] take [usr] you bye [sys] care [usr] bye bye [sys] bye bye now [usr] bye [sys] bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you've reached how can i help [usr] hello good morning my name is [pii] missus [pii] [pii] and we've just had one of your representatives attend to our block drain and i got the follow up call to give my comments as to what i thought of the service but i can't access it i missed the last bit of it because i've only just got new hearing aids and i couldn't hear very well i'm ringing this number again just to say how very satisfied we were with the service and everything to do with the guy that had to deal with it which wasn't very pleasant for him but that's his job and he was extremely efficient and very pleasant and has done the job in ohh a breath time really compared to the trouble we were having with the the drains i wish i'd phoned you first time i know where to come next time if it happens again [sys] that's amazing [usr] and i hope it hope it doesn't but please pass on to senior people who will have to analyze the results of your staff but he was a very very nice young man and did the job very well and helped to move objects in his way before he could even start i'm very satisfied and we recommend you [sys] is [usr] to anybody [sys] there any chance you could leave a review on trust pilot online [usr] i'm trust pilot what's [sys] it's [usr] that i'm not [sys] a review [usr] very healthy [sys] website you can leave a review [usr] well what do i do just [sys] down [usr] key [sys] or down [usr] in trust [sys] or [usr] pilot [sys] trust pilot and then you can type in a review [usr] okey doke i'll see what i can do for you but i'm really very happy because we can now use the toilet [sys] that's [usr] and [sys] lovely [usr] what [sys] to hear [usr] i use [sys] i'm glad [usr] them to [sys] you [usr] do [sys] enjoyed [usr] without [sys] the [usr] a [sys] experience [usr] and we know we're we're eating the right diet as well [sys] ok [usr] you can form your own opinion [sys] thank [usr] of [sys] you [usr] we discovered that [sys] take care bye bye [usr] thank you bye bye | 9Sales Lead
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[sys] thank you for calling [usr] bye [sys] dino plumbing please note our calls may be recorded for training and monitoring purposes please select from the following options press one for an update on your plumbing appointment press two for a sales enquiry press three for any other inquiries hello speaking how may i help [usr] hi [pii] can i my name's [pii] i'm calling from british gas can i give you your postcode just to see if you do cover the area is [pii] [sys] [pii] [usr] zero uniform delta [sys] i my dad all the time no [usr] no [sys] no [usr] do what area would cover that at all [sys] let me have a quick look just give me one moment if that's alright [usr] no worries thank [sys] excavation [usr] you [sys] stay on the line for more information we'll be with you in just a moment did that in a burst pipe emergency you can help stop the water flow by simply locating the stop cock and turning it off this can usually be found under the kitchen sink for more handy hints and tips visit dino dot com sorry was it [pii] [pii] hm let me hi i don't know [usr] i did call through to red bridge and cos that's the one on the website and then they gave me your number cos it's not them [sys] we're based in harlow [usr] right ok [sys] let me have a look right give me one moment [usr] no worries [sys] or american refrigerator that needs installing the know plumbing will ensure your new edition is fitted connected and fully operational in no time discuss your needs with us when we take your course we'll be happy to help call on dino plumbing for expertise in plumbing repair care and installation our skilled local engineers are on hand 24 7 to take care of all plumbing emergencies fixing most leaking taps broken radiators toilets showers and baths there and then whatever the tasks large or small our friendly and experienced team is happy to help learn more online at dino dot com we employ a range of modern technologies to help deal with your plumbing problem as quickly as possible such as leak detection and mowing equipment this allows us to and i got a number [usr] hello [sys] [pii] [pii] and then [pii] that's [usr] not [sys] alright [usr] a problem [sys] bye bye [usr] thank you very much bye now | 9Sales Lead
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[usr] i go [sys] thank [usr] to see [sys] you for calling dino rod partners [usr] you [sys] with british gas please listen to the options carefully we can get you to the right team [usr] my [sys] if you need any help with a drainage problem press one [usr] on [sys] if you require our plumbing services press two or if you have did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred [usr] thanks [sys] to a customer service advisor [usr] huh [sys] we record calls for quality and training purposes [usr] right [sys] hi it's calling [pii] how can i help you [usr] hello i'm calling on behalf of my dad he's here with me he's got a problem with his water supply to his flat and we've realized that he needs a new valve put in we wanted to see if we could get a quote and get a book in [sys] ok for a quote i need to pass it to your local office because i can't give out plumbing quotes [usr] ok [sys] is that [usr] that's [sys] all right [usr] quite new [sys] no worries can i take your postcode [usr] it's [pii] [pii] [sys] ok i'm gonna pass you over to him now [usr] ok [sys] all [usr] thank [sys] right [usr] you [sys] have a nice day thank you for calling dino plumbing please note our calls may be recorded for training and monitoring purposes please select from the following options press one for an update on your plumbing appointment press two for a sales inquiry press three for any other inquiries [usr] doing that i'll explain it of course i you been somewhere else they put me through to me they put me through to your area i'm sure what the charge we put in there show what did it [sys] your call has been answered by a via ip office extension 142 is not available to leave a message [usr] ok [sys] wait for the tone when finished recording press hash for more options record at the tone [usr] i [sys] no message to send to access your mailbox press star seven to transfer to another extension press star eight when you are finished please hang up invalid [usr] and [sys] entry for help press star four invalid entry for help press [usr] electric [sys] four [usr] well where is it coming out from [sys] seven | 9Sales Lead
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[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you i know f [pii] speaking [usr] er good morning i'll i i've er i need help with a blocked er drain outside or the top of me drive it's a sewage drain [sys] right have you got a pen i'll give you the right number for [pii] or [pii] [usr] well i'll tell you what i've been trying to get down the road on every single thing online and i can't get through it's i don't know what's happening [sys] right just [usr] have [sys] we're not [usr] you got a number [pii] [sys] are you ready [usr] ready [sys] it's [pii] [usr] [pii] hang on i i need to rest on something i'll be a minute i'll just move to a hard service right [pii] [sys] [pii] [usr] what's what was that [sys] [pii] [usr] [pii] right [sys] 0415 [usr] [pii] is that it [sys] that's right that's for [pii] or [pii] [usr] right thanks for your help i'm much obliged [sys] no problem bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] i'm saying we've got [sys] we record calls for quality and training purposes [usr] a insurance [sys] afternoon you through to dino name's [pii] how can i help [usr] hello i'm wanting a price on a a blocked drain we did have a we did have dana run out but obviously i threw british gas the other day but obviously they can't come well next tuesday now the problem has got worse since obviously the engineer left the other day obviously it it didn't go into the is it the the man now we've uncovered the man everything seems to be running ok with the toilet and everything it's just from the the sink obviously the and the the washing washing water but that's not flying away there's obviously a problem between that and the the manu when it all comes out i'm just [sys] ok [usr] was [sys] if if british gas have said they can't get there till er when did tuesday was it and the british gas get priority over er over us over just domestic property er regular customers for us cos we're in partnership the best i'd be able to do would be tuesday as well [usr] was it [sys] i can say that without even having to look most likely it would be wednesday [usr] right it's just that i think we're getting desperate i mean i've been in touch with british gas and obviously they said that's the near the nearest one they can do i just thought i were to pay and just obviously phone you i just wondered if y'all could come out and cancel the one from british gas but if you can't come out any sooner it's part of us isn't it hello hello hello hello no | 9Sales Lead
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[sys] good morning dina plumbing [pii] speaking how can i help you [usr] hello good morning we've got a seemingly blocked downstairs toilet i was wondering if someone can come out and have a look at it please [sys] we'd be able to possibly book you in to get somebody to look at it but normally if it's a blockage you would probably ring and i can give you their number [usr] do do do what sorry he ring drains [sys] yes we can send an engineer out but all he would do is probably try and unblock it with the plunger [usr] we we we've done that and it does go down but it it keeps keeps keeps blocking up and there's well we were alerted to it by air bubbling up within the within the [sys] yes [usr] loo itself [sys] you'd need to ring [pii] [usr] ok [sys] which [usr] ok [sys] is [pii] [usr] is hang [sys] i can [usr] on sorry [sys] see [usr] let [sys] if [usr] me just [sys] i [usr] it's [sys] i [usr] [pii] [pii] [sys] [pii] and the code is 01952 [usr] [pii] ok thank [sys] thank [usr] you very much [sys] you take care now bye [usr] bye [sys] bye [usr] bye bye | 9Sales Lead
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[sys] thank you for calling dina road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry [usr] phone call no [sys] hello [pii] how can i help you [usr] hi [pii] i was talking to somebody earlier this morning about going over to look at a wee job in tomorrow morning he said he could come [sys] was it [pii] you were speaking to [usr] a he said i i don't i never got a name it was a man he was speaking to early on it was something to him [sys] can i take your name please [usr] it's [pii] boy [sys] [pii] i there's two fellas in the office today both in a meeting together at the minute [usr] right [sys] i assume it's one of those two you were talking to the number you're calling me on [pii] can i get them to give you a wee call back and i find out which one you were speaking to [usr] 100% no problem [sys] not a bother [usr] that's [sys] all [usr] good [sys] right [usr] thanks [sys] take care [usr] see you ma no problem [sys] bye [usr] bye [sys] bye [usr] bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to my name is how can i help [usr] good morning i seem to have a problem with a blocked sink i've tried all the usual methods at home methods but nothing's happening what and what's happening now is i've got a bit of gargling coming up i've got a thinking what i think and a half the waters are also coming up the the half sink pipe as well i've tried putting drain locker down and the usual vinegar and by car but my house is working it is slowly draining away [sys] ok [usr] but [sys] that's [usr] really [sys] right [usr] really slow [sys] ok is this a is this a commercial or domestic partner [usr] sorry [sys] much of a domestic company this is a commercial or domestic property [usr] sorry it's a domestic property [sys] if you bear with me a quick second what is what is your post code please [usr] [pii] [pii] [pii] [sys] [pii] ok and do you have cover with british gas for your plumbing or drains [usr] sorry [sys] do you have do you have cover with british gas for your plumbing and dr home care cover [usr] no i don't have cover with british gas no do i need to have cover with british gas [sys] no no no i'm just asking if you have it [usr] no [sys] that obviously you don't [usr] no no [sys] get too much [usr] i don't no no i don't no [sys] right not a problem ok and what is the first line of your address please [usr] [pii] [sys] ok won't be a second and your name please [usr] mrs [pii] mrs [pii] [sys] right [usr] [pii] [sys] ok [pii] [pii] sorry is it [pii] [usr] [pii] [sys] ok and what's your contact number please [usr] [pii] [pii] [sys] ok and is there anyone vulnerable within your house [usr] pardon [sys] is there any vulnerable person in your household [usr] no no there is a it's just just [sys] and ok and you said this is a dome your property a domestic property not commercial [usr] it's a domestic [sys] ok where's that blockage exactly what's it that you've noticed [usr] yesterday [sys] ok and can you just describe the blockage again for me because i need to give the engineer a more in depth [usr] can i describe what [sys] can you describe the blockage again cos i need to leave a note on the system for the engineer [usr] describe the property [sys] no the blockage [usr] the blockage it's a sink kitchen sink blockage [sys] ok is there any is there anything overflowing externally the drain that usually serves the kitchen sink is it overflowing at all [usr] sorry i it's it's you're not very clear [sys] you see the kitchen sink there's usually a drain outside that would normally service that kitchen sink have you noticed it if it's overflowing [usr] no no that i haven't seen [sys] ok [usr] anything overflowing no the water's [sys] ok [usr] draining away but it's very slow [sys] no problem bear with me a quick second i'm gonna put some information up for the next available time slots right see ok it's just loading the template for me now [usr] all right ok thanks [sys] ok i don't have anything available till till monday [usr] nothing before then [sys] no the only way you can get something before then would be if you if you speak to the local office to see if they have any other slots open [usr] where's the local office [sys] ok bear with me i'll give you that number in a second could you have a pen please [usr] i'm just going to get one [sys] sure [usr] ok [sys] the number to dial is [pii] [usr] [pii] [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] o [sys] yes if they have anything available they will book you in earlier [usr] right [sys] ok [usr] ok that's fine thanks [sys] alright no worries cheers [usr] cheers thank [sys] bye bye [usr] you [sys] fine | 9Sales Lead
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[sys] to speak with someone about an existing job press one or for a new inquiry please press two whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a good afternoon thank you for calling you're speaking with [pii] how can i help [usr] hi it's [pii] at company [sys] -huh [usr] i'm looking for a price please er we've got a property at out at [pii] [sys] did [usr] would you cover [sys] you see [pii] [usr] that area [sys] no but i i can give you the number for the company over [pii] is that right i'll give you the glasgow number ok [usr] ohh right ok [sys] ok it's [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and there's [usr] [pii] [sys] i'm not sure there's there's not there's two i'll give you another number [pii] [pii] [usr] [pii] [sys] [pii] [usr] -huh [sys] now there's two of them over there i'm i'm not sure which one covers but have you tried the first [usr] right [sys] one first [usr] ok [sys] i think they cover north west and south right you're welcome [usr] ok [sys] bye [usr] that's great thanks thank you bye | 9Sales Lead
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[sys] good morning [pii] [usr] hello i got a plumbing problem i got i got a draining problem in my house [sys] what's the problem that you've got [usr] well my kitchen sinks blocked my shower is blocked my sink is blocked my shower rooms [sys] right ok you've come through to dino plumbing because it's all blocked you are going to need [pii] do you want me to give you their number because they are a different office [usr] yes please [sys] no problem have you got a pen [usr] give me a second [sys] no worries [usr] ok [sys] it's [pii] [usr] [pii] [sys] [pii] sorry [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] no problem thank you bye [usr] bye | 9Sales Lead
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[sys] hello thank you for calling diner rod central [pii] please note that calls may be recorded for monitoring and training purposes hello [pii] [usr] yes can i speak to an engineer please [sys] engineer [usr] yes [sys] engineers are not working in the office madam how can i help [usr] ok i need to know the price for leak detection [sys] price for the leak detection could i get your postcode please [usr] no i only won the prize at this stage [sys] the problem is madam we have separate offices which covers different areas we only do cover [pii] area our price prices are different to other other offices i need the postcode to give you the prices otherwise unfortunately i can't help you with that and also for leak detection is that wastewater leaking or fresh water leaking [usr] fresh [sys] ok in that case unfortunately you have reached the wrong office anyway [usr] yes what is the office for fresh [sys] sorry say that again [usr] what is the number for the for the fresh detection [sys] to give you the number i need the post code because as i said to you we are two different offices one is [pii] is the drainage side which we which work on wastewater leaking things and there's a different office for planing which deals with the fresh water leakages and also those two offices have different franchises all all around the country if you can give me your postcode i can direct you to the right department otherwise unfortunately i won't be able to help you [usr] do you do fresh do you do detection for fresh water [sys] we don't do that madam because we are from the dra stream we only work on wastewater leakages [usr] fresh you do fresh [sys] we don't do now [usr] can you give me the department who does for fresh [sys] ok to in order to give you the number i need your postcode [usr] it's ok i will tell them myself the postcode but i need to know the price first [sys] to give you the prices madam as i told you we have different offices which who got different prices if you can at least tell me the the beginning part of your postcode i can direct you i don't need a whole postcode [usr] well i am in [pii] [sys] sorry where [usr] i am in [pii] [sys] [pii] or [usr] no no [pii] not [pii] i'm [sys] ok [usr] in [pii] itself [sys] it sorry what's the area again [usr] i am in [pii] [sys] [pii] [usr] it's [pii] is in is in [pii] [sys] ok [pii] let me just try to find out is it hold on let me just see postcode is your postcode start with [pii] [usr] no it's not [pii] it's [pii] [sys] [pii] [usr] yes [sys] all right perfect one second [pii] ok if it is [pii] ok let me give you this number it is [pii] [usr] 0208 [sys] 0208 [usr] yes [sys] 478 [usr] 478 [sys] double 030 [usr] double 030 and they do with fresh fish [sys] yes [usr] fresh [sys] they do fresh water leak detection because it's a plumbing office [usr] but normally the plumbers they don't do leak detection [sys] no if you speak to them they will be able to help you on on this [usr] cause [sys] case [usr] i'll i'll need a detection you see [sys] leak detection [usr] thames thames water told me there is a little leak it's a very little one but they don't know where [sys] ok [usr] it is [sys] all right ok because if it is fresh water leaking unfortunately there's nothing we can do from this office if you speak to this office who is for plumbing they will be able to help you in regards to this [usr] ok all right [sys] all right ok [usr] ok i phoned them straight away [sys] yes no problem [usr] thank you for your help [sys] no problem bye bye [usr] bye bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] your time you got [sys] hello you're through to at how can i help [usr] hi i've just got off the phone with i think this number but i i keep being transferred over and it's not going through i'm trying to have an emergency visit for the plumbing i've been told by my landlord to call this number because we're covered with the insurance i don't know if i need to give you the address or [sys] well is it the home care home care cover is it er the british got home care cover right there is a direct number for that i think because you've not come to the right department [usr] well people keep telling [sys] i can [usr] me this [sys] give [usr] i've [sys] you the number [usr] i've called i've i've written down three different numbers and gone to all of them and they all say i'm at the wrong department i don't know which which department [sys] right [usr] i need to call [sys] what what is the name of the insurance company then cos i [usr] i mean ok [sys] maybe [usr] i'll tell you exactly [sys] that's [usr] what [sys] where [usr] i was messaged [sys] the problem [usr] i was [sys] is [usr] told that i need to call and ask for an emergency visit for at the home care insurance from british gas [sys] right the insurance company is the british gas home care now ok i can put you through to them [usr] alright sure [sys] ok and i mean that might be better i mean but i know that the correct number that you should have is [pii] [usr] let me just quickly check [sys] is [usr] that [sys] that what you've got [usr] ok ok that's fine [sys] just ok i'll put you through to them [usr] could [sys] now [usr] you [sys] ok [usr] just [sys] just [usr] wait [sys] hold [usr] could [sys] on the [usr] just [sys] line [usr] say [sys] for me [usr] number one more time i can write it down and call directly if it doesn't go direct [sys] ok [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] ok [sys] [pii] [usr] ok that's [pii] then [pii] ok thank you if you could just put me through to them now that would [sys] i'll [usr] be great [sys] put you through to them now [usr] brilliant [sys] just hold the line thanks [usr] hello [sys] right let's try that again ok i think that one didn't go through [usr] that's what i'm saying this keeps [sys] we'll try [usr] happening [sys] that again [usr] i don't know if it's it's a closed or what [sys] no no no they're not closed i will try again we'll try again i don't know why that's happened i mean i've just put through someone else before and it was alright [usr] ok [sys] about five minutes ago let's try that again dino is the uk [usr] hello [sys] hello [usr] hello [sys] sorry there i this is my fault i didn't put the join button that's why they cos the lady was speaking she was asking saying hello and i just realized that i didn't connect you to [usr] i [sys] it [usr] see all right [sys] let's try that again [usr] no [sys] it [usr] worries [sys] was my fault sorry about that [usr] right [sys] they are there it's too bad you're through to british gas service you're speaking to [pii] how can i assist you [usr] hi i've been informed to call you by my landlord we're covered by the insurance for home care and there's a there's a leak problem there's a leak in the roof underneath the shower upstairs at the property [sys] you have a leak coming from the bathroom [usr] coming through the ceiling [sys] damn ok do you have the home care reference number for me [usr] i'm sorry [sys] do you have the home care reference number for me [usr] the home care reference number i do not i can ask for it now can i can [sys] you [usr] i give [sys] can [usr] can [sys] provide [usr] i give [sys] me with [usr] you [sys] your [usr] can [sys] postal [usr] i give [sys] code [usr] you the post i can give you the post code it's [pii] [pii] [sys] [pii] [pii] [usr] [pii] [sys] in the first round of a [usr] nine [sys] could you confirm your landlord's first and last name for me please [usr] thing [sys] i'll just confirm with you it's [pii] [pii] [usr] it's bs [pii] sorry [pii] [sys] ok and can you confirm your landlord's contact number for me please [usr] the i can give you the number you gave you it [sys] yes [usr] is [pii] [sys] [pii] [pii] [usr] [pii] [sys] thank you much i'm just waiting for the account to open [usr] no worries [sys] the leak that's coming through the ceiling is it a small leak is it a severe leak [usr] it's a it it only leaks when the shower's on and it's coming through the lights in the ceiling the led lights that are there the water is dripping out of two of the lights in the ceiling [sys] it only drops when you use the shower [usr] yes as as far as i know for now because it just it just started somebody it started when somebody was in the shower and then when they got out of the shower it stopped leaking much i mean it's still dripping a little bit but i'm sure now it stops because we're not using the shower [sys] ok i just need to advise you that if the issue is from the shower [usr] -huh [sys] ok your landlord is not covered for shower and its parts [usr] i see well i'm not to be fair i'm just putting it out there that it's the shower i'm not 100% sure of that i just know that all i know is that the kitchen above it is the toilet and that somebody went up did whatever they did in the toilet and it started leaking i don't know i i'm not a plumber obviously i couldn't tell you exactly what pipe was which [sys] i can book it in for you but i just do need to sorry i just do need to advise you that if they do see that it is the shower then your landlord would need to get a third party [usr] ok well if you could just book it in for me now i will speak to the landlord about that as well [sys] that's gone it's [pii] is it the [pii] [usr] [pii] yes [sys] ok i'll just put you on a brief hold while i check and see how soon we can have someone come out ok [usr] all right that's fine [sys] thank you british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our [usr] hello [sys] hello hi there thank you much for holding for me sir just to confirm you said you [usr] sorry [sys] have a leak coming through this [usr] coming through [sys] just [usr] yes [sys] to confirm [usr] coming through the ceiling through the light [sys] ok the soonest we can have someone come up is on monday [usr] ok that's fine [sys] however it's a all day for monday it's any time between eight and six [usr] ok it's impossible for you to get anyone out or there [sys] that's the only slot we have available [usr] i see ok well [sys] ok [usr] i i mean if that's all you can do that's what you can do sure [sys] ok and then could you confirm your name that i can add it to the appointment [usr] my name is [pii] [pii] [sys] [pii] [pii] [usr] mmm [sys] and your contact [usr] is [sys] number is it the one you're calling on [usr] my contact number is monday it's probably better if i give you a different no this this should be fine this contact number should be fine [sys] because i'll just confirm with you [pii] [usr] that should be fine i am let let me let me quickly check because i am changing my phone numbers soon but i think i might not in the time give just give me one second no that should be fine [sys] ok ok we have someone coming out on monday between eight and six to take a look at the leak [usr] alright [sys] that is coming through the ceiling from the bathroom [usr] that sounds good thank you [sys] thank you much take care [usr] alright take care bye [sys] bye [usr] all right apparently | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hi there i'd to book somebody to come out and have a look at our drain please [sys] is it a commercial or a domestic property [usr] no domestic [sys] and do if you've got british gas home care cover for plugs [usr] no [sys] and drains [usr] no no [sys] right and what what's the issue there is a blockage outside or inside [usr] well we've had a look at the the drains are the the inside is not draining away we've had a look outside and we think the drain outside is blocked [sys] is it overflowing outside [usr] no [sys] right and is it is it the toilet that's blocked inside | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hello this is my third attempt to have this conversation bear with me we need a drain survey done on a house that we want to buy i cannot make the appointment myself the previous lady i spoke to on the switchboard transferred me to the local office i started having the conversation with her and the line went dead could you please transfer me back to the local office i can try again [sys] that's fine did your postcode begin with [pii] [usr] that's the one [sys] no worries [usr] what [sys] let me let me try let me see if you you want to buy the property is it [usr] we're looking to buy the property but because it's a listed building and the survey is listed to [pii] and said you might have some problems here we want a full drainage survey we don't go in i shut [sys] i mean the only thing i can do i can't give prices or anything that i can schedule the booking in for you but the local office can only confirm dates times and prices i don't know if because either way you would have to speak to the local office [usr] no that's fine i'm very happy to speak to the local office because [sys] is that [usr] the [sys] all [usr] problem [sys] right [usr] i have is that i can't make an appointment on the homeowner's behalf because i don't know if they can what it's we gotta go through estate agents and all of that rigmarole but if we can at least speak to the local office then it's one step closer to us saying how do we make this work what do we all need to do [sys] ok that's fine let me pop you through and i'll take all the details down is that all right [usr] that's well before before you do do you have a a direct line that i could use just in case [sys] i was just gonna provide that [usr] thank you [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] thank you very much indeed and fingers crossed [sys] no [usr] the the transfer works [sys] i'll pop you through bear with me [usr] thank you very much [sys] you're welcome [usr] one money | 9Sales Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have any did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] [pii] [sys] please hold dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation good morning you're through to [pii] you're speaking with how can i help [usr] yes good morning could i book book someone to come and clear a drain for me on thursday of this week [sys] bear with me what's your post code [usr] n r [pii] [pii] [sys] and have you got british gas harker [usr] no no [sys] no what's the first line of the address [usr] [pii] [pii] lower stuff [sys] bear with me a moment ok and what's your first name please [usr] my i'm [pii] [pii] and it's on behalf of a company larks properties limited [sys] right ok are you working for this is for a company [usr] no this is a rental property i own and the tenants reported a blocked train this morning we've had a look at it and it needs jetting or rodding [sys] ok and you're a landlord [usr] yes [sys] what's your name again please [pii] what sorry [usr] style s t a h l [sys] ok and how are you paying for the work to be done [usr] credit card [sys] ok are you gonna be on site to pay for them or [usr] no my engineer will be there but you can phone through to our office and get payment [sys] right ok what's the email then please [usr] best email is [pii] [pii] [pii] i'll give you two phone numbers i'll give you my mobile number [sys] just bear with me a moment [usr] no problem [sys] and you say you have an office what's the of office address please [usr] [pii] [sys] bear with me what's the postcode of it sorry [usr] [pii] for echo [pii] [pii] [pii] [pii] [sys] ok and what's the first line of the address again sorry [usr] [pii] you're looking for lark or properties limited that's [sys] [pii] [usr] company that's that's but the the actual company that will be paying you is larks properties limited [sys] can you just spell that first word for me [usr] l [sys] out please [usr] a r k s h a double l properties [sys] and that's properties limited [usr] that's it [sys] ok and what's the best phone number to contact [usr] i'll give [sys] you [usr] you two my mobile number is [pii] [pii] [pii] and the office number is [pii] [pii] [pii] and it's option four for the accounts department [pii] is the lady you would be speaking to [sys] right ok [usr] but you can contact either me on that mobile number and i can pay by credit card or you can speak to the accounts and they can do a bank transfer or whatever you want have you got is there an email address i can send an email confirmation email to or do [sys] no [usr] you have you got all [sys] unfortunately [usr] ok that's all right no problem [sys] valid [usr] and can [sys] memo [usr] you be there for nine o'clock on thursday morning [sys] i can't we don't do times we don't do time slots [usr] ok you'll be there sometime on thursday will [sys] bear [usr] it be [sys] with me i need to write [usr] alright [sys] this job first before i [usr] ok [sys] get to any of that first sorry can i have the site postcode again please [usr] it's [sys] where where [usr] [pii] [sys] the works need to be done [usr] [pii] [sys] for 1 30 [usr] [pii] [pii] there's three flats at that address it's [pii] which is the ground floor flat and it's [pii] [sys] ok ok and what's the resident's name [usr] you'll have [pii] on site [sys] address phone number [usr] [pii] [pii] [sys] ok and what's the exact issue with the drink is it just blocked [usr] yes when you lift the man or cover up in the back outside the back garden it's full right up and the downstairs toilet is not flushing particularly well obviously because the pipe works [sys] ok [usr] blocked [sys] and is that man cover shared [usr] she was no no no [sys] there's no there's no other chance of the neighbor's pipes going into it [usr] i don't believe no no [sys] ok each flat has their own rain [usr] there's there's three flats there's no there's three flats one above the other those three flats will all go down into that one drain i would imagine [sys] right ok and do you own that entire block of flats [usr] i do yes [sys] right ok are you ok if i just pop you on hold [usr] yep certainly [sys] bear with me dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation hello [usr] hello [sys] unfortunately we won't be able to do this job for you that drain is a shared drain cos it's shared by three different flats the only person that can do that for you is the local water board cos it's illegal for dinos to lift them a shared manhole cover [usr] right ok [sys] i touch you she man hold [usr] all right no problem ok then [sys] all right [usr] thanks very [sys] thank [usr] much [sys] you [usr] bye [sys] all right bye | 9Sales Lead
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[usr] hello [sys] welcome to dina rod if your call is regarding a plumbing matter please redial [pii] for drainage queries please press two for account queries please press three thank you good afternoon you're through to [pii] at dino how can i help [usr] hi [pii] it's [pii] calling from fuego in [pii] could i speak to callum please [sys] [pii] sorry [usr] callum [sys] cool where are you calling from [usr] i'm calling from fuego in [pii] or phonic [sys] and what's it regarding [usr] it's regarding a call out maybe you can help me perhaps [sys] run it by me [usr] my post code is [pii] [sys] i [usr] this morning about 10 o'clock i registered a call out but [sys] please [usr] i haven't heard anything back [sys] ok what was the work for [usr] er i've got [sys] same [usr] a leak from my kitchen going through the floor into the store [sys] right [usr] the first floor it's a very urgent one because i've had to close the restaurant [sys] right ok bear with i might have to transfer you through to a different department [usr] ok [sys] hang on one moment i'll just [usr] no [sys] pop you on hold [usr] that's all right thanks [sys] told our operators know you're waiting and we will answer your call as soon as possible call is either in our queue or on hold at the moment and we will connect you shortly please hold our operators know you're waiting and we will answer your call as soon as possible [usr] no problem let's go i'll take you down if you head downstairs come across i move the way if you head downstairs to the cafe together and i'll meet them there how was your lunch it was ok good good good good good ok [sys] your call is either in our queue or on hold at the moment we will connect [usr] it [sys] you shortly [usr] it's quite bad there i'm trying to get hold of the i got all of the sewage and packed up [sys] hello [usr] when [sys] again [usr] got [sys] yep we're a completely different area we're [pii] [usr] ok because [sys] but [usr] the young [sys] i think [usr] man gave me this number to call [sys] i've got the number of your area are you ready [usr] ok bear with me two moments [sys] no the [usr] i just need to get somewhere with a pen if you can just bear with me 30 seconds [sys] no [usr] i'm [sys] worries [usr] just with the customer as well bear with me i guess [sys] one second [usr] bye [sys] it's two g [usr] can you look after the lady with two complimentary [sys] must [usr] taking [sys] stop [usr] coffee [sys] saying [usr] on you please is that all right [sys] and [usr] hey [sys] what [usr] let [sys] hello [usr] me just get a piece of paper one sec fire away when you're ready [sys] ok it's 0118397 [usr] 0118 perfect 397 [sys] 4173 [usr] 417301183974173 [sys] number on the job that's correct [usr] right amazing thank you very much for your help [sys] no problem [usr] have [sys] bye [usr] a nice [sys] bye [usr] day bye bye [sys] i just said that | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks [usr] just [sys] visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the good morning [pii] speaking how can i help [usr] hi there i'm just calling to see if you've got any engineers in the [pii] area i need an unblocked i need to try and unblock a sink a kitchen sink waste pipe because [sys] is [usr] i [sys] it just the kitchen sink that's blocked or is there anything else [usr] it would [sys] in the property that's blocked [usr] would appear to be the kitchen sink to be just the the is an isolated problem as far as i'm aware [sys] i mean and is it a domestic or commercial [usr] domestic [sys] property right the the earliest would be next week now [usr] really [sys] unfortunately if you want to book it in for next week i can get a job raised [usr] no [sys] but [usr] unfortunately i need it i need it today but i thought [sys] i understand [usr] i'd give you no i i thought i'd give you a call i'll give you first dibs but not a problem thanks for letting me know [sys] yes [usr] ok [sys] no [usr] mate [sys] worries [usr] all [sys] sorry [usr] the best [sys] about that [usr] no no [sys] take [usr] worries no problem [sys] care [usr] cheers thanks bye | 9Sales Lead
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[sys] good morning you're through to [pii] speaking how can i help you [usr] all right i'm just wondering i'm in co well i'm going into college currently er i've got a sport but do you take on apprentices [sys] at the moment let me just find out [usr] god [sys] not at the moment i'm a i'm afraid it's just that we've got a few [usr] right right [sys] right sorry about that [usr] right no problem [sys] thanks good luck [usr] right bye bye | 9Sales Lead
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[sys] hello thank you for calling diner rod central [pii] please note that calls may be recorded for monitoring and training purposes [usr] no [sys] good morning [pii] [usr] hello i was wondering if you can help this is [pii] calling from me we [sys] ok [usr] have got a tenant who was due [sys] what's [usr] to have [sys] this [usr] a call out from yourselves but she's not heard anything i was wondering if i could track [sys] ok [usr] it for you if that's all right [sys] sure if i can get the postcode please [usr] it's november 11th [sys] has yep [usr] [pii] [sys] ok not a problem unfortunately this office doesn't cover [pii] [usr] no an [sys] that's [usr] 11 [sys] not a problem [usr] november 11 [sys] in [pii] that's an area that we don't cover for drainage or plumbing issue i can give you the number for your local diner office [usr] it was for a plumbing issue it's a blockage [sys] well [usr] the washing machine [sys] ok not a problem [usr] thank you [sys] that's fine [pii] i've got the number here for your local down road office just we know once you're ready i can give you the [usr] go [sys] number [usr] for it go for it [sys] it's [pii] [pii] [usr] lovely i'll give them a call now that's lovely thanks for your help [sys] alright you're very welcome [usr] thank [sys] thanks [usr] you [sys] bye [usr] bye [sys] bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking to how can i help [usr] hi you can you can help me we've got a partially blocked dr [sys] ok [usr] we're not sure where it goes or anything on the house we can't find any plans or anything when they drainage manual covers [sys] ok [usr] and things that [sys] right and is it residential or commercial [usr] it's residential [sys] and do you have a contract with british gas for plumbing and drains [usr] no [sys] no and what what's it affecting then how did you realize [usr] about a couple of weeks ago we were starting getting bubbling coming back through the toilet and the bath [sys] right that is definitely signs definitely [usr] and [sys] signs [usr] and the next door neighbor is getting exactly the same and they're saying their dr is running into our [sys] right [usr] what [sys] your best bet then to be honest sounds it's a shared drain then isn't it from [usr] y [sys] the sounds of it we're gonna be a few houses on the same drain and one of you will have a manhole on it your best bet to be honest is gonna be rather than ringing us is ring the waterboard i'll tell you why the share on a shared drain scenario the shared sections are on the responsibility of the waterboard they'll come out they won't charge you they'll stick some cameras down to decide where the responsibility lies where the blockage is if it's one of the shared sections they'll just do it anyway if it's a blockage from one of the shared sections to a particular property then they'll let them know [usr] ok [sys] but [usr] then [sys] i mean your first point of call is gonna be ringing the waterboard i mean we can come out and have a go but i mean you haven't got a man all for one [usr] no well we don't know whether we have or it's been patio over we've got no idea we can't find one that little round about 300 mil diameter poles er on various properties i don't know if what it's gate ford it's [sys] no it's not my neck of the woods but i mean you i mean your first contact's gonna be them anyway to be honest with [usr] ok [sys] you i'll give them a ring let them come out it's not a dire emergency is it [usr] no [sys] get them out they'll have a look at it and they'll advise from there [usr] ok brilliant thank you very much [sys] no worries mate take care bye [usr] you [sys] bye now [usr] thank you bye [sys] you too bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes hello how can i help [usr] it's [pii] here at integral we spoke to dino rod earlier and booked a job and they've they've apparently sent a plumber out and pass it to a plumber and it should have gone to a drainage engineer [sys] ok and ok give me one minute i'm gonna get you through to the right team [usr] brilliant thank you [sys] i need to speak to account our offices are now closed if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to your electricity distributor by dialing [pii] from your phone for other emergency numbers please visit our website www dot british gas dot uk forward slash business | 9Sales Lead
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[sys] good morning danny plumbing [usr] hi there i was wondering if i could make an appointment for somebody to come out and help with a blocked drain please [sys] ok you've come through to dino plumbing for [usr] all [sys] a block [usr] right [sys] drain you would require dino rod would you their number [usr] yes please [sys] do you have a pen ready [usr] ok let me just put you on speaker [sys] it's [pii] [pii] [pii] [usr] [pii] [sys] yes [usr] ok thank you very much [sys] you're welcome thank you [usr] right [sys] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] we could have booked them online [sys] good afternoon you're through to at how can [usr] hello [sys] i help [usr] er we have a block train if if somebody's able to come out for us please [sys] of course do you have british gas home care cover [usr] yes [sys] right let me put you through to british cas i'll book you an appointment on your policy [usr] thank you [sys] thank you thanks for thank you for calling you're speaking to from the customer service department and how can i assist you today [usr] i'm sorry your line is not very clear | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at how can i help [usr] hi there i was just looking to to get a crate or or or book some rodding you've got an inspection cover in the back garden and two in the front and had them rod a while back there was some debris in there but i think we're starting to notice a bit of a smell again it's just appeared i think it might need a bit of a a aaa another another rodding [sys] ok to have anything unblocked it starts at 100 and 70 that's paid on completion by cash or card to the engineer if it's more complicated [usr] right [sys] it it would be re quoted by the engineer on site that would be if it [usr] on site [sys] needs any specialist equipment for it if i could get my words out apologies [usr] five ok 11 70 if it can be cleared then and there or quote on another one ok brilliant and what what's the availability [sys] it would be a standard 2 to 3 working days before an engineer could get out and have a look at it just with it being a standard appointment it wouldn't class as an emergency you wouldn't get the same day [usr] fine fine fine ok ok that's good to know let me i will come back to another book on i can book the same online contact [sys] certainly [usr] that same that [sys] yes [usr] it just come [sys] certainly [usr] through [sys] that's [usr] now [sys] not a problem at all you can book online that's correct [usr] great ok fantastic thank you much i i will do that ok [sys] bye [usr] cheers [sys] now [usr] thanks a lot bye bye bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to my name's [pii] how can i help you today [usr] hello we have a premises in cos near [pii] and we have aaa cellar is flooding it's the the sump pump isn't kicking in is that something that you can help us with [sys] i'm not quite sure to be honest er i'm not sure whether we deal with that to be quite honest [usr] ok [sys] what i can do is i can arrange for a plumber to come out but it probably won't be until monday [usr] no that's fine it's a bit it's a bit more urgent than that that's fine [sys] -huh [usr] ok [sys] i understand [usr] that's [sys] sorry [usr] fine thank [sys] about [usr] you [sys] that [usr] no problem thank [sys] take [usr] you [sys] care [usr] bye [sys] now bye [usr] bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon this afternoon you're through to [pii] here at [pii] how can i help [usr] hello there i'm in the [pii] area november november 10 [pii] [pii] is postcode i've got a blocked drain it still flows but it's not completely flocked blocked flocked but there's there's something definitely holding it up somewhere in the system i wondered what your best call out would be [sys] ok are you still able to use your toilet facilities at the moment [usr] we are we've got two we've got three toilets it's the downstairs loo that is running slow but obviously the others have got more of a drop on them that would follow but there's a lot of gurgling going on in the downstairs loo when no one's in there [sys] all right ok the best response at the minute would be 2 to 3 working days because it would be classed as a standard appointment [usr] right [sys] and to have anything unblocked with us it starts at 100 and £80 [usr] right ok 2 to 3 days is not great is it [sys] it would be 2 to 3 working days at the moment unfortunately [usr] i know you're talking wednesday next week aren't you [sys] quite possibly [usr] ok all right leave it then with me i'll see what else i can find thank you [sys] not a problem at all have a nice day [usr] you too bye bye bye | 9Sales Lead
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[sys] [pii] good afternoon [usr] hi there i'm just wondering if i can speak with in hr please [sys] i'm really sorry you were breaking there can you just say that again [usr] no problem can you hear me [sys] i can yes [usr] perfect i was just wondering if i could speak with whoever looks after your hr if possible [sys] ok can i take your name please [usr] of course my name's [pii] i'm calling from [sys] bear with me one moment [usr] perfect thank you that loud [sys] hm hello [usr] hello [sys] hi it's [pii] speaking how can i help [usr] hi my name's [pii] i'm calling from recruitment are you ok [sys] i'm fine thank you [usr] good just been passed through to yourself it's not that you're looking for office admin and work dispatchers just wanted to see how you're getting on with it really if you're accepting agency support [sys] no we we fill them positions now we're ok [usr] you ok that's fine how do you usually recruit when you do is it through agencies or do you do it directly [sys] directly directly normally [usr] all right ok have you got any details i can send you an email with some details of if you did need our support in future [sys] ok it's [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] no [usr] is it [pii] [sys] that [usr] sorry [sys] [pii] [usr] how is it spelled i'm sorry ok that's fine no problem i'll get that [sys] alright [usr] sent over [sys] then [usr] to you shortly [sys] thank [usr] then [sys] you bye [usr] alright thank you bye | 9Sales Lead
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[usr] saying it [sys] see that monday no problem [usr] hello there i'm phoning for a bit of advice i have an issue in my shower it's not draining the water away [sys] ma [usr] i had i've been to and got one of the the plummer snake things put down the drain to try and unblock it [sys] all right you put your phone down the road because it sounds it's a blockage do you want me to give you the [usr] correct [sys] number [usr] that'd be good [sys] it's [pii] [usr] sorry say that again [sys] [pii] [pii] [usr] much [sys] [pii] [usr] thank you bye now [sys] right thanks bye | 9Sales Lead
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[sys] one likes being bunged up especially not your drains when [usr] it's [sys] water [usr] under your [sys] or sewage [usr] name [sys] has flooded your home or garden it good morning [pii] [usr] hi hi it's mrs [pii] here we ha ha with what was the british gas we're covered [sys] right [usr] with and they told [pii] to come to see us last week we don't have a contact number can we speak to you about it it's an ongoing [sys] right well let me see what i've got on my system for for you [usr] please [sys] what's your postcode there please [usr] it's [pii] [sys] alright one moment please [usr] we had [pii] come to see us [sys] the last time is at 149 looks here the last time we came out to you was 25th of november [usr] no he came to us the other day last week [sys] is it plumbing you're looking for or drainage [usr] plumbing plumbing [sys] right no sorry you've come through to drainage we don't have access to their appointments i'm afraid can i give you the correct phone number to call i'm afraid i don't have the facility to transfer you but i can give you the correct [usr] ok [sys] number [usr] please please [sys] ok [usr] yes [sys] do you have a pen ok then it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] yes [usr] ok they'll be able to help me yes [sys] that's not no plumbing that's who would have come out to you [usr] all right then thank you [sys] thank you very much thank you bye bye now [usr] bye [sys] bye [usr] bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services [usr] dry cleaners [sys] press two [usr] my mate's dad's [sys] or [usr] a dry [sys] if [usr] cleaner [sys] you have an existing home care policy it's three [usr] i need [sys] i'm [usr] to watch [sys] sorry [usr] my my [sys] i didn't get anything [usr] gear just hit me [sys] if you need any help [usr] need [sys] with [usr] to [sys] a drainage [usr] get er [sys] problem press one if you require our plumbing services [usr] needs [sys] press [usr] to get her [sys] two [usr] finger clean [sys] or if [usr] but [sys] you [usr] it's [sys] have [usr] still [sys] an existing [usr] about 50 [sys] home [usr] quid [sys] care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to speaking how can i help [usr] hi there my name is [pii] i'm calling from living will i be able to raise an out of hours emergency job with you guys [sys] have you got an account with us sorry [usr] er we have [sys] have you emailed it across at all to request it [usr] no no not yet i just thought i'd give you a call first hand do you want me to email it over [sys] please if you can do if you email it across [usr] right what's the email is it [pii] right i'll send the email over now [sys] all right no worries thank you [usr] all right thank you bye bye [sys] bye | 9Sales Lead
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[sys] good morning [pii] plumbing [usr] hi there we live in i live in green oak and for the extent of the rain we've got a drain in our garden the concrete drain that quite a bit of the neighbors it runs down the water runs down into [sys] hm [usr] but we're flooded at the moment the rain is getting into the garden and on the pathway we're comes into the house [sys] can i just stop you right there you're through to plumbing it's road that you need if you [usr] then [sys] got a [usr] you [sys] pen and i'll give you the number [usr] ok right hold on i guess it thank you [sys] ice [usr] right [sys] cream [usr] right i've got a pen here [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] ok [pii] [sys] [pii] [usr] [pii] thank you much i'll phone them [sys] no [usr] then [sys] bother [usr] then ok [sys] ok [usr] right bye [sys] bye [usr] bye bye | 9Sales Lead
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[usr] another one is [sys] thank you for calling diner rod our office [usr] because [sys] is currently closed [usr] she could fucking land [sys] for [usr] up there [sys] general inquiries or to book a non-emergency [usr] that's the we go not [sys] service [usr] the flight [sys] please press one to leave a voicemail [usr] well we normally [sys] a [usr] do [sys] team [usr] it [sys] member [usr] i promise [sys] will [usr] well [sys] return [usr] that's [sys] your [usr] one [sys] call during office hours for emergency situations [usr] what [sys] only please press two to book an out of hours engineer please note that this option is strictly for emergency situations [usr] hello [sys] hello [usr] how's it going there [sys] fine [usr] are you on call today for what are you [sys] yes [usr] how's going my name is [pii] i'm up here in the lower road here besides [pii] place here is this an apartment called coys place and there's a severe blockage here with one of the sewer pipes it's a flooded three apartment here it has i was wondering could i please v you in if i come and look at it please [sys] no it'll be tomorrow [pii] is [usr] alright [sys] that [usr] cheers [sys] tourist apartments is that an apartment you're talking about [usr] department [sys] this apartments no it'll be tomorrow it'll [usr] right [sys] be a two man team i need to be sending out to you at least [usr] right well there's people standing out here in man here there's no apartments are flooded for water and it seems to be the [sys] does not make it they knew they knew i's not gonna sort that out for you [usr] i know what you i just want i just clear the papers that's all we've snoop pogged into the the waste waste blocked it's back and back up again and the two toilets are backed up as well are you on are you are you [sys] it will [usr] are [sys] be [usr] you [sys] tomorrow it'll be tomorrow before i can get a team on td [usr] right 211 can i try anybody else can if you don't mind me asking can i try anybody else in [pii] [sys] you you walk away just google them and walk away [usr] right but what's your thoughts is anybody it's very hard to get anybody today obviously on boxing day [sys] it will be a [usr] alright [sys] it [usr] thanks [sys] will [usr] for your help [sys] be it'll [usr] thank [sys] be [usr] you thank you [sys] alright [usr] thank you bye [sys] bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] how can i help [usr] hello i'm i'm needing help with aaa drain blockage we have on a a managed retirement property in [pii] [sys] no worries have you this is a commercial property then have you got an account with us at all [usr] yes i think we do it's a first port property [sys] right you need to book via first port as they need to send they need they need to send us the job with a cost a purchase order number [usr] yes i need to generate that purchase order number but i need to get a quote to do that [sys] right if you have to send it over email you've got to send all this to a local office account book quoting over the phone [usr] sorry i didn't get that [sys] you need to email all this in to the key accounts inbox the key accounts of british class.co.uk i can't do this over the phone [usr] ok you need me to email them and let them know what the problem is and they get back to us is that right [sys] that's correct [usr] ok that's fine thank you i shall do that [sys] no worries thank you [usr] thanks bye bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino [pii] [usr] bye [sys] partnered with british gas [usr] thanks [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively [usr] ok [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] shut up dog [sys] good afternoon you're through to [pii] here at daniel how can i help [usr] hi mate i've just had about book book you in online but obviously over the next week there's there's zero appointments happening i just thought i'd give you a call to see if i can try and book you in [sys] ok what appears to be the problem [usr] it's me me outdoor drain it's obviously it's there's a slow release on it i've been trying to manually clear it myself and trying to get some rods down there but it's the water's overflowing and then over time it'll when i say over time it over a course of an hour or it'll eventually seep through and drying out but there's obviously an issue with the drain there's a blockage somewhere [sys] ok when you say overflowing is it just water that's coming out of the drain at the moment [usr] well there's wars are coming out but then if if i'm i'm i'm trying to little little plunger style at the time and they say we are getting the fucking three season behind by the tss you come up with it as well [sys] right ok if there is sewage coming up we could get try and get an engineer out today to have a look at the issue for you it would be any time between now through till six but it starts at £225 and that includes va t if it is more complicated it can be re quoted it could be a little bit more but only if you're happy we go ahead if not you're under no obligation of course [usr] just a just a call out charge is 220 quid [sys] no there's no call out fee we come out and assess everything but to do any unblocking it starts at £225 [usr] or the charge of £225 is you want anyone blocking [sys] that's correct [usr] right ok does that does that cover come through home insurance as well does it [sys] you have to check your home insurance as to what you're covered for i'm afraid i can't i can't speak for that unfortunately [usr] but it's ok then ok give us give us one second and i'll i'll call you back in a sec [sys] not a problem at all ok [usr] cheese | 9Sales Lead
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[sys] good morning you're through to [pii] speaking how can i help you [usr] hi [pii] my name's [pii] i'm the estates manager for emry school in [pii] i have a blocked bunch of toilets from what kindly the children have helped to assist with over the weekend and backfired and now i need your assistance [sys] right we don't call you've come through to the [pii] branch we don't cover the [pii] [usr] don't [sys] area i do apologize [usr] no [sys] and [usr] ok [sys] i don't have a phone number for that [usr] that's [sys] area [usr] alright [sys] either [usr] that's alright love alright thank you have a lovely day cheers [sys] alright [usr] bye [sys] thanks [usr] now [sys] bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening welcome to british gas my name is [pii] how can i help [usr] ohh good evening my name is missus [pii] i just rang and i spoke to a young lady and i said i would ring back regarding regarding the fact that my drains are blocked and toilets are blocked and she said they couldn't come out tonight could they come first thing in the morning please [sys] have you got an account with us [usr] no no [sys] right because you haven't got an account with us i can't set anything up tonight now the the people that are in now we couldn't come till tomorrow anyway but the people that are in from seven o'clock they can do that for you even [usr] i [sys] if [usr] think [sys] we [usr] the [sys] do [usr] young lady never said anything about that when i just spoke to her [sys] well i'm obviously letting that there's nobody that can do that tonight for you it it is best to call back at seven in the morning and we'll be able to do it for you [usr] ok alright [sys] i'm [usr] then [sys] sorry about that it's just that i know i've worked here a long time and i've worked on overnight for a long time as well i'm just letting you know [usr] you only deal with account number account customers at night time is that what you're saying [sys] not the sales from seven o'clock in the morning up until about eight o'clock they'll deal with that but after that it isn't you have to call back after seven [usr] ok right [sys] ok but we as soon as you speak to somebody they'll set something up for you [usr] ok [sys] ok [usr] just it's just i've got no loos i got i can't the upstairs loo is running into the downstairs loo and i can't use the shower [sys] i [usr] it [sys] know i know it's just it's i mean obviously you can get an independent engineer to your area if there's one but we wouldn't be able to do it till tomorrow [usr] well i can't even find another one i don't you're the only ones that i know [pii] i don't know anybody else [sys] ok the best thing to do is just to give us a call in the morning and we'll set this all up for you [usr] ok all right [sys] and [usr] then [sys] because [usr] thank [sys] they [usr] you [sys] are blocked we'll get somebody out straight away for you [usr] ok all right then [sys] ok [usr] ok all [sys] thank [usr] right then [sys] you bye bye [usr] bye bye | 9Sales Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good morning you're through to [pii] here at daniel how can i help [usr] hi good morning [pii] i'd to get a quote or a booking for a repair to a bath i had you got your emergency guys come out last week i think and one of your operatives told us told us that our bath had been installed incorrectly because the bath had sunk and pulled away from the wall and caused issues sealant he he said to give you guys the office call to arrange a a return visit or a booking to come and fix the bar cos it's being supported by the feet underneath the bath [sys] all right ok let's have a look can i take the postcode of the area [usr] it's pe 29 [sys] yep [usr] two delta lima [sys] for any repair work it's it would be done with our office because you're through to a central team at the moment [usr] right ok [sys] i can give you the direct number for our local office and then they should be able to get that sorted for you and [usr] ok [sys] then hopefully we can get that looked at would that be ok [usr] that's fine i think i've got the 100 the number that's why i'll give them a call [sys] is it the we always double check though because sometimes they're slightly different [usr] ok [sys] is it the [pii] [usr] not sure i i i looked at hunting news 148 [sys] ok no that's fine it probably would go through to them but we just this is our obviously on system number for them [usr] right [sys] which we provide to customers we're happy to provide that for you if you want to take that down [usr] bear with me i will just find my notes sure what's the number please ma'am [sys] it is [pii] [pii] [usr] 402 [sys] [pii] [usr] 371 perfect [sys] ok [usr] great stuff thank you very much [pii] [sys] you're very welcome and have a nice day [usr] you too cheers bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name is [pii] how can i help [usr] [pii] good morning this is speaking [pii] could you be able to give me a rough quote for unblocking down pipes that are blocked on the ground [sys] for a domestic property [usr] domestic [sys] or a commercial [usr] domestic we have got two apparently blocked pipes underneath the ground [sys] we'll be looking at about 100 and £80 and that includes the va t [usr] including the a t ok and is it something you can do because i can't see where the [sys] definitely [usr] are going definitely ok lovely lovely lovely thank you very much i'm just trying to talk to british girls whether to add the cover onto it or whether [sys] that's [usr] to which [sys] fine [usr] from your experience which is more economical to have you to come [sys] er [usr] out or add [sys] it's a very difficult one to tell essentially it works out as if you have to call us out i think it's more than two times a year it works out much cheaper to do it with british gas it's a tricky one to decide but [usr] ok ok [sys] it depends on how much they increase your monthly payments by cos if you think if the amount that they up the ammo up the cost is less than 100 and 70 for the year then it's worth getting the cover cos that way you can call us out as many times as you want under your cover with them and you only pay er whatever the excess fee is [usr] good good you are the you are the representative you would go out under the name of british gas to do the job for them [sys] yes if you had the cover we would [usr] if [sys] send [usr] you have the cover [sys] one of our guys that's right [usr] ok lovely [pii] let me talk to them how much the increase would be if you added on to the policy otherwise i'll be in touch with you separately for the 100% [sys] no problem [usr] ok [sys] at [usr] thank [sys] all [usr] you much take care have a good [sys] alright [usr] bye [sys] you [usr] bye [sys] too bye [usr] bye bye | 9Sales Lead
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[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you plumb and [pii] speaking can i help [usr] hi we've got a problem with one of our toilets it's [sys] -huh [usr] one of the flats we own the toilet flush is is then filled with water but it slowly drains away and leaves no water in the toilet [sys] it's not refilling [usr] we had a problem he had a look at it he said he cleared some of the blockage but he said the the under the the underground is quite bad and he's advised to get a train specialist [sys] right we are not drain specialists if it's a if it's a if he said it's a blockage not one of our plumbers that's been able to take it no [usr] no [sys] no [usr] no it's not one [sys] right [usr] yours no [sys] we are we are obviously there's dino rods and dino plumbing we have the plumbing side [usr] ok [sys] if if it is an actual blockage to the toilet if he's telling you it's a rods engineer dr you need i can give you dino rod's number [usr] please [sys] it is 0191 [usr] one second 0191 [sys] 415 [usr] 415 [sys] 0415 [usr] 0415 [sys] and that's dino rods [usr] ok [sys] all right [usr] thank you [sys] thank [usr] thank [sys] you bye now bye [usr] thank you bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening d world sweep speaking how can i help [usr] hi good evening i was just wondering we have a drainage block situation an outside drain and we needed some water pumped out to clear the drain you [sys] ok [usr] guys [sys] ok is it house or a flat or is it commercial [usr] no [sys] property [usr] it's it's it's it's outside the business area it's behind our shop [sys] behind your shop what is it on the main road or [usr] it's not a main road but it's in the it's in it's in the commercial area it's a small small town in loggerheads just [sys] right [usr] small [sys] ok no no i mean the d is it located on your [usr] no it's [sys] is [usr] outside [sys] it [usr] it's not inside our shop it's outside that we have a back door that leads outside right there's blocking the water is coming in seeping through the back door [sys] have [usr] even [sys] you contacted [usr] though it's [sys] united utilities if it's on if it's on the main road back [usr] sorry [sys] have you contacted united utilities because anything which is not on your pro property is if anything is on the main road on the pavement or anything that united [usr] no [sys] utilities [usr] no it's not it's not a public property i mean it's a private property it's but it's in the back it's not it's not on the pavement or anything [sys] where is it what's the location who is it on your you said it's not on your property and whose property is that [usr] i mean it's it's a common property that is for everybody right it's outside it's a public space it's outside [sys] is it a shared [usr] but [sys] vein other is it only your [usr] exactly [sys] it's [usr] it's [sys] a shared drain you need to ring your local water board they will send a team to investigate that we don't deal with any shared drains unfortunately [usr] but we just we just need your service we need the water to be pumped out we know what's the issue i mean we need the water [sys] we [usr] pumped [sys] don't [usr] out [sys] deal unfortunately the shared drain you need to bring local water boat there's [usr] is it [sys] a there's a local water board they will send their team they will pump the water out and they will investigate the blockage we don't deal with that [usr] local water board ok [sys] thank you | 9Sales Lead
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[usr] you [sys] thank you for calling dino our office is currently closed if your call is urgent please dial zero thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you've reached [pii] at how can i help [usr] i've got a bit of an issue with a property that some people just moved into today i think i need the rod the drains jet in i was just wondering if i could if you've got a call out service available [sys] what's happened [usr] er well ii i think the the the train must be blocked but we can't access the man or anything [sys] ok is there any water overflowing [usr] no it's not overflowing no but when you flush the toilet it's coming up in the shower [sys] right ok i'll see what dates it brings me up i don't know if i can get you someone out today is that right [usr] yes if you can just see when your next available for us [sys] is that alright with you [usr] that's fine [sys] ok and are you a british gas customer with a home car | 9Sales Lead
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[sys] thank you for calling dino plumbing yorks and links please note all our calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you good afternoon speaking how can i help [usr] good afternoon my name is [pii] i'm a property agent and i'm managing a property for one of my clients in [pii] and what it is we've got a recurring problem with the drains and the tenant reported to me that the drain at the [sys] have [usr] front [sys] they [usr] is well is overflowing and there is a sewage [sys] right [usr] coming into [sys] ok [usr] the garden and [sys] right could i just stop you there well we are dino plumbing we don't deal with the roadside are you saying that it's in [pii] [usr] correct [sys] i can give you the local office that covers that area but unfortunately we don't deal with the drains in in in that one particularly i'll give you the number it's [pii] [usr] [pii] [sys] [pii] [pii] [pii] [usr] [pii] lovely [sys] and that's dino [pii] [usr] [pii] fantastic [sys] ok all right then thank you [usr] bye [sys] bye | 9Sales Lead
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one [usr] i'm not sure about she [sys] hello [usr] hello i'm wondering if you can help me i'm calling from a dental practice in swallow [pii] and one of our [sys] sure [usr] i think it's the drain with the manel cover outside it's it must be blocked cos it's leaking [sys] magic [usr] rubbish out of it [sys] ok whereabouts are you [usr] it's [sys] what's [usr] [pii] [sys] the post what's ohh [usr] wd [sys] that's not our area but bear with me two seconds i it ok i've got the correct number if you wanna jot this down for the franchise that covers your area it's [pii] [usr] [pii] [sys] [pii] [pii] [usr] ok great thank [sys] no [usr] you [sys] worries take care [usr] thanks [sys] bye [usr] bye [sys] bye | 9Sales Lead
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[usr] hi is is is [sys] good [usr] this [sys] morning [usr] part [sys] dina plumbing [usr] dino drainage where is that do you have the number please for the drainage [sys] we're [usr] department [sys] we're the plumbing team [usr] yes sorry [sys] of [usr] bear [sys] course [usr] with me a second [sys] it's [usr] i'll just get a [sys] [pii] [usr] zero [pii] [pii] [sys] [pii] [usr] that's brill thanks for your help [sys] [pii] [usr] cheers bye [sys] thank you bye | 9Sales Lead
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[sys] the club [usr] hi there how are you doing i'm not sure if this is the right number it's got a drainage issue [sys] i think i spoke to a minute ago and i gave [usr] 6140101 [sys] you down the road's number [usr] it didn't work [sys] no [usr] it took [sys] it's [usr] me [sys] not [usr] to [sys] 61 it's not 614 it's 641 [usr] 641 right i'll try that then that might help [sys] 6410101 [usr] 8641 that will make a difference to your [sys] right ok bye [usr] aye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling dino you're speaking to [pii] how may i help [usr] hi [pii] it's [pii] calling from first port retirement can i log a plumbing job with you there please [sys] have you got a are you a key account [usr] do you want me to email you [sys] you will need to email them yes and i've just put you through to account just bear with me [usr] no problem thank you that's what iiii [sys] you just go a momentary [usr] i [sys] hold [usr] that's a all right no worries thank you [sys] sorry what were you gonna say [usr] no no is it just [pii] [sys] but i can put you straight through [usr] ok that'd be great thank you [sys] alrighty you just go on hold for a moment [usr] no worries thank you [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us good evening [pii] how can i help [usr] hi it's [pii] calling from first retirement i just need to book a key account job if that's possible [sys] can you just email to us on [pii] and we will book straight away [usr] no worries at all that's absolutely fine thanks [sys] cheers [usr] much cheers [sys] thank [usr] bye [sys] you | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a pling services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] where you [sys] through [usr] go [sys] to speaking can i help [usr] hello there er sorry i'm on a train i can't hear you terribly well can you hear me ok [sys] fine [usr] that's brilliant thank you i've been trying to use your website but unfortunately every time i clicked send it it's a blank i'm an editor and i'm looking for somebody to have a look at our drains it's a slightly complicated issue in that we believe that we we're in a terrace house and we believe that there is a we we know there's a drain underneath the utility room floor which has been paved over and we are getting a terrible smell whenever it rains we also know that we have some getting access to the property and we've had various companies to come and look and the only thing they can suggest is an uncapped drain underneath that that floor i really need somebody to come and have a look at it for us i need to take up some er some er small tiles and have a good look because it's stinking and [sys] ok [usr] getting very uncomfortable [sys] ok i think i got some of that you were dropping out a little bit but is it you mentioned a terrorist are you on shared trains [usr] yes [sys] it wouldn't be ourselves with it being shared it's the waterboard that you need to speak to [usr] when you say shared what do you mean [sys] with your neighbors is it a drain that you you all use or goes into that drain [usr] no we've got one underneath our house we've [sys] right [usr] got it's on the it's underneath our house [sys] and where does that go to is does that go into a shared drain [usr] a a as in a drain that goes along the row of terraces yes [sys] it's the waterboard you'd need to speak to [usr] ok ok we're just going round on the loop again now because we've we've been this has been going on for years we we've been to them and they've they've not ok i think what we really need is some somebody with expertise to come in and access it the issue we've got is that we're in a terrace and we know from our neighbors next door that the utility room has a drain in the floor now when we moved in there have been lots of extensions and and and changes made to our property and the floor is slightly raised in the kitchen we believe that the drain is underneath that we cannot access it we've been looking we've asked a plumber we've asked a drainage expert we've asked the water board we've asked the builder [sys] what have [usr] nobody [sys] the water board said [usr] this was a couple of years ago when we had problems with burning with rats coming into the property [sys] right cos [usr] they said that if they can't access it then they can't check it out and they did a test where they tested the app [sys] ohh i've lost you if you can hear me hello hello hello you still there no sorry if you can hear me i i can't hear you at all now hello hello ok i'm going to end the call if you want to give us a call back maybe when you're in a better reception if you can hear me ok thank you bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a pling services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] where you [sys] through [usr] go [sys] to speaking can i help [usr] hello there er sorry i'm on a train i can't hear you terribly well can you hear me ok [sys] fine [usr] that's brilliant thank you i've been trying to use your website but unfortunately every time i clicked send it it's a blank i'm an editor and i'm looking for somebody to have a look at our drains it's a slightly complicated issue in that we believe that we we're in a terrace house and we believe that there is a we we know there's a drain underneath the utility room floor which has been paved over and we are getting a terrible smell whenever it rains we also know that we have some getting access to the property and we've had various companies to come and look and the only thing they can suggest is an uncapped drain underneath that that floor i really need somebody to come and have a look at it for us i need to take up some er some er small tiles and have a good look because it's stinking and [sys] ok [usr] getting very uncomfortable [sys] ok i think i got some of that you were dropping out a little bit but is it you mentioned a terrorist are you on shared trains [usr] yes [sys] it wouldn't be ourselves with it being shared it's the waterboard that you need to speak to [usr] when you say shared what do you mean [sys] with your neighbors is it a drain that you you all use or goes into that drain [usr] no we've got one underneath our house we've [sys] right [usr] got it's on the it's underneath our house [sys] and where does that go to is does that go into a shared drain [usr] a a as in a drain that goes along the row of terraces yes [sys] it's the waterboard you'd need to speak to [usr] ok ok we're just going round on the loop again now because we've we've been this has been going on for years we we've been to them and they've they've not ok i think what we really need is some somebody with expertise to come in and access it the issue we've got is that we're in a terrace and we know from our neighbors next door that the utility room has a drain in the floor now when we moved in there have been lots of extensions and and and changes made to our property and the floor is slightly raised in the kitchen we believe that the drain is underneath that we cannot access it we've been looking we've asked a plumber we've asked a drainage expert we've asked the water board we've asked the builder [sys] what have [usr] nobody [sys] the water board said [usr] this was a couple of years ago when we had problems with burning with rats coming into the property [sys] right cos [usr] they said that if they can't access it then they can't check it out and they did a test where they tested the app [sys] ohh i've lost you if you can hear me hello hello hello you still there no sorry if you can hear me i i can't hear you at all now hello hello ok i'm going to end the call if you want to give us a call back maybe when you're in a better reception if you can hear me ok thank you bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello good evening welcome to my name is [pii] how can i help you [usr] hello i reported an emergency call earlier on today about half past one and the chap er rang me back at three o'clock to say i'd have somebody here between three and six and i'm still waiting [sys] do you have the job reference number [usr] it's d for delta y for yankee [sys] ok [usr] w nought and then [sys] i'm ok [usr] it's 341 [sys] ok [usr] 6923 please [sys] ok just a second let me check please [usr] thank you [sys] it's too shadow can you please hold on while i call the engineer [usr] well certainly thank you [sys] dino is the uk ss expert repair service offering fast professional solutions to building maintenance problems hello [usr] ohh hello [sys] i just spoke to the engineer he said you are the next person on his list and he's going to call you shortly [usr] ok then all right thank you for that you [sys] you're [usr] ok [sys] welcome cheers [usr] all right [sys] bye [usr] ok bye bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] have the water stop [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us thank you for calling services this is speaking and i'll be your today how can [usr] hi [sys] i assist [usr] i was on [sys] you [usr] the phone to your colleague just now who rudely just hung up on me and i'm [sys] hi [usr] facing an emergency right now i cannot believe that i need to help please my boiler has burst i have water everywhere i have an old woman in the house [sys] hello [usr] and he's asking me to make phone calls to somebody else i need you guys to help me out please hello [sys] hello [usr] can you hear me hello hello can you hear me hello | 9Sales Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services [usr] [pii] was saying [sys] did [usr] it could [sys] you [usr] be [sys] know [usr] the fact [sys] that you [usr] that [sys] can [usr] they're doing [sys] now [usr] road [sys] book [usr] work [sys] drainage [usr] for both hands [sys] services online or chat to [usr] but [sys] our advisors [usr] i did say to [sys] online [usr] her i'll do the toilet [sys] in [usr] fine [sys] a few easy clicks visit dino dot com for details [usr] said apparently [sys] alternatively [usr] if you be able to put it on facebook [sys] please [usr] then the toilets [sys] hold [usr] are being [sys] and [usr] funny [sys] your call will be transferred to a customer service advisor please hold good afternoon you through to talk to how can i help you [usr] good afternoon my friends i'm calling from the accomplished keyes group the old posting office or residential home we use you guys quite often with our draining problems i spoke to my manager over the phone and she can't get a hold of anyone in the head office or what not she said just to call you directly and explain the situation [sys] right is it do you have a key account or is it [usr] there should be a a keys group does it come up [sys] sorry [usr] on your computer and say keys group or accomplish it should be under one of them as a company [sys] i don't know who you are i'm i don't know right what's the postcode where the problem is sorry [usr] it's s t 189 j h [sys] has has [pii] and [pii] been here before [usr] plenty of times [sys] right what's the that's not coming s [pii] [pii] [usr] no s tt [sys] i can't hear you sir you need to speak is it s [pii] [usr] [pii] [pii] my friend [sys] right not [pii] [pii] right ok i've got it now yes the old posting yes [usr] that's the one [sys] ok one minute have you not sent an email through to the key account team [usr] she sent two my boss has sent 22 emails [sys] yes what what what what are you calling for then sorry [usr] because she said to call because she hasn't heard back off anyone cos she said to call directly just [sys] right [usr] because [sys] are [usr] one [sys] are [usr] of the [sys] you [usr] rooms [sys] the [usr] is [sys] is [usr] over [sys] it sorry you just are you [pii] building maintenance or anything [usr] no no i'm calling directly from the home my friend because no one's communicating with each other i'm calling directly [sys] yes [usr] from [sys] i [usr] the [sys] know [usr] actual [sys] but [usr] home [sys] who [usr] itself [sys] are you that's what i'm saying now [usr] i'm a support worker why why why are you being rude [sys] i'm not being rude i'm trying to get to the [usr] stop [sys] job [usr] being rude i'm trying [sys] i [usr] to explain [sys] don't [usr] alright one second i'm trying to explain to your situation you're being really rude over the phone [sys] no i'm not being rude i'm [usr] yes [sys] trying [usr] you are [sys] to we have different accounts i'm trying [usr] you're [sys] to find [usr] speaking [sys] the actual [usr] to me the way i'm speaking to you right now [sys] sorry [usr] let's [sys] sir [usr] just let's [sys] i'm [usr] just [sys] trying [usr] calm it down shall we and let's get back to the situation at hand you can carry on [sys] i'm i'm very calm i i'm trying to find the email [usr] i've just told you my friend she sent me an email through twice i'm calling you directly because no one's communicating with each other and we've got a bedroom overflowing with water [sys] i understand that but i don't work for the you've come through to the dino on demand team [usr] right [sys] i'm trying to put you through to the right people to get this job [usr] all [sys] booked [usr] right no problem [sys] in just [usr] ok [sys] won't be a minute sorry about this [usr] no it's fine [sys] well i can't find any email anyway i'll put you through to the key account team sir sorry [usr] all [sys] about [usr] right [sys] this [usr] thank [sys] it's [usr] you my friend thank you [sys] won't be a minute [usr] put me on hold now [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same [usr] i [sys] respect [usr] said [sys] they [usr] that [sys] offer [usr] you [sys] you [usr] know the the elevated music they said about we don't tolerate abuse towards our employees we never want to fucking wait around as well you shout at the customer bye i was trying to be really polite do my coffee polite bye i thought you thought i was thinking about [sys] you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play [usr] i i explained about the situation on the phone that's why i was i can't even remember that that's when i was can we just fuck this through [sys] we know how important your home is if [usr] he [sys] your [usr] apologize [sys] boiler breaks you can book a repair on [usr] support [sys] our website [usr] anyway [sys] good afternoon you're through to [pii] speaking how can i help [usr] hello good afternoon i've been put through to the section that i i've just spoke to one of your colleagues regarding our home has he passed any information over to you [sys] no what's the postcode of the address [usr] it's s sierra tango 189 j h [sys] how can i help [usr] what it is i spoke to my manager earlier obviously she's not here cos it's the weekend but one of the bedrooms is i believe one of the drains is blocked somewhere because the bedroom's flooded the water's came out and ruined rising and it's ruined most of the furniture in the room we can't figure out where it's coming from but the smells throughout the house and then in the garden as well the water's starting to come out the drain in the both sides in both drains in the garden is it ok to she said she had [sys] well [usr] emailed [sys] let's have a look [usr] but she just said just to call you directly [sys] ok let's have a look [usr] thank you it's all right the stuff i've tried to clean it as well they've cleared most of the water out of the room but it's obviously leaked it's come back again it's obviously overflowing somewhere we just can't figure out where [sys] you wanted to obviously book in a job for an engineer to attend is that [usr] please [sys] ok let me just pop you through because it's it's the accounts obviously department bear with me [usr] no worries [sys] thank you [usr] third person ok [sys] good afternoon you're through to you're talking to [pii] how can i help you [usr] hello my friend i think she just put me back through to you after i've just spoke to her [sys] i'm very sorry about this sir [usr] no it's alright [sys] did you did you did you speak to someone [usr] but i spoke to a lady and explained the situation and she said let me just put you through to someone and she's put me back through to you [sys] man [usr] i got to know the girl she probably be back for a [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that [usr] i [sys] we [usr] should [sys] serve [usr] have just said dirty [sys] we [usr] can you call [sys] operate [usr] them [sys] a zero tolerance policy towards abuse of our employees who have the right to terminate any [usr] stop [sys] customer [usr] what [sys] call if they receive abuse of any nature british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you [usr] thank you no i thought but she was it's quite a nice look in a weird way and i was thank you what [sys] you can book your annual service appointment [usr] i [sys] in [usr] thought [sys] our new [usr] he was gonna [sys] app [usr] put it back [sys] in [usr] through [sys] just [usr] to [sys] four [usr] again [sys] taps [usr] there [sys] wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our [usr] is [sys] website [usr] it [sys] in under a minute [usr] it looks good [sys] visit [usr] for 61 [sys] british [usr] doesn't it [sys] gas [usr] is [sys] dot [usr] that what [sys] co [usr] you're on [sys] dot [usr] about [sys] uk or [usr] he's [sys] search [usr] single [sys] british [usr] now [sys] gas [usr] people tend to say that when they can be nice he could have been with someone now we get | 9Sales Lead
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[sys] good afternoon dino plumbing [usr] hello good afternoon i wonder if you could help please my name's [pii] i'm calling from dj s research on behalf of us p we're wanting to speak with experienced plumbers and h vac installers yourselves is it possible to speak to the owner or someone who might be able to give us an insight to the business please [sys] where are you calling from again sorry [usr] i'm calling from dj s research [sys] ok [usr] on behalf of us [sys] really [usr] p it's a small research study [sys] ma [usr] we've [sys] njo [usr] been speaking to installers or maybe buyers or purchasers the purchasing department or even the owner [sys] we're part of british gas it's all dealt with through them [usr] all right ok there's no installers on site [sys] no [usr] all right no problem [sys] all right [usr] thank [sys] thank [usr] you anyway [sys] you bye [usr] thank you bye | 9Sales Lead
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[sys] thank you for calling diner road covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance [usr] thank [sys] booking or to reschedule an existing appointment press two to discuss the cctv reports you have received please press three to book in or reschedule a drain repair press four for accounts please press five [usr] i'll wait wait wait wait [sys] good afternoon [usr] i wait [sys] road [usr] hi i just wanted to ask for a question somebody recommended you guys to me we had an issue with our gut train today the water was the water was getting excessive and it's about to flood into the garage i called the emergency plumber he drained it but he was he couldn't obviously figure out what was happening he goes he thought at the back but now he's he's quoting me 800 something pound to dig back of the pipe and [sys] right [usr] put a camera in to clear it out and i wasn't sure the somebody i know they just recommended you guys to [sys] we [usr] say [sys] don't [usr] to [sys] do [usr] get [sys] anything [usr] a price [sys] to [usr] of [sys] do [usr] you [sys] with gus rings unfortunately we only do underground [usr] ok just underground he was he was talking about the piping [sys] i mean [usr] and stuff [sys] would we be able to get from below the guttering or would it be have to have access to the roof we'd have to do it from the roof [usr] [pii] ok i don't think it's the roof it's the garage part the bottom part and [sys] right [usr] in the [sys] ok [usr] garden [sys] and is it just blocked [usr] that's what it seems but he he wasn't sure he because he'll have to the one who came at the engineer he said you have to dig and then have a look [sys] i mean [usr] from there [sys] i could send an engineer out to have a look but it would be a charge of 100 and £70 [usr] ok now what i already paid him £500 i just thought because he said that you guys do [sys] i mean [usr] it i wasn't [sys] we [usr] sure [sys] we would have to come out and have a look ohh [usr] ok [sys] right [usr] that's fine [sys] sorry [usr] no worries [sys] about [usr] ok [sys] that [usr] leave [sys] thank [usr] this one i'll [sys] you [usr] see what [sys] bye [usr] he does tomorrow thank you very much anyway no worries thank you bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] [pii] my name's [pii] i am a british whatever that package is that they've got customer but i've got a a strange request a drainage issue which which [sys] what [usr] is going through an insurance job but they they brought a drainage company out that's disputed i'm i'll have a cctv survey is it cheaper to come to you direct or to go through the the british gas household in insurance that package thing that they've they've got for blocked drains and things [sys] it's two issues there cctv surveys are booked directly with our local offices i've never booked one in i don't know the price [usr] ok [sys] a customer did tell me it's it's roughly between 202 £150 the local office booked them because it's the equipment that needs booking and not the person it's managed at the local level [usr] that's fine [sys] now in terms of how much it would be with british gas i don't i don't think it's covered by british gas if i'm honest [usr] ok [sys] but again i'm not 100% certain on that [usr] no it's not i came through to this number cos i've accidentally missed dialing went through to a office could you give me the local office number for where i live [sys] of course i can of course i will what's your post code [usr] it's [pii] [sys] [pii] let me just see who that is bear with me here we go and do you have a pen handy [usr] yep yep [sys] the local office number for your area is [pii] [usr] [pii] [sys] [pii] [usr] are you still there [sys] still here i don't know if you heard that last that second bit [pii] [pii] [usr] [pii] q 4444 [sys] correct [usr] brilliant thanks ever much [sys] pleasure you're very welcome good luck [usr] cheers | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] my name is how can i help [usr] good morning yes i just want to inquire about the status of our expected repair to our tap heard the engineer out and he said that somebody would be in touch this all [sys] what's your postcode [usr] [pii] [sys] please [usr] [pii] [sys] ok let me a second let me just look into that [usr] ok [sys] ok i'm gonna give you a number to call but that number i want you to call it at about nine o'clock [usr] ok i'll just [sys] if that's possible [usr] i'll just get a pin [sys] ok [usr] in it [sys] do you have a pen with please [usr] they want to come ok [sys] it's [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] yep [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok and call that after nine o'clock [sys] yes please [usr] ok will do [sys] right cheers [usr] ok [sys] take [usr] thanks [sys] care [usr] a lot [sys] bye | 9Sales Lead
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[sys] welcome [usr] a dinosaur [sys] to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an if you're calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two [usr] she emailed i'm asking you i thought you said come on [sys] hello [pii] plumbing [usr] hi there my name's i'm calling [sys] i [usr] from a business called reef maker limited i think you've assisted us with some plumbing issues in the past and i was wondering whether i can get one of your your plumbers to come and have a look [sys] what's [usr] at [sys] the [usr] an [sys] postcode [usr] issue that we've got in in one of our toilets [pii] [sys] [pii] have you got a blockage [usr] that's right [sys] what's [usr] possibly [sys] what's happening at the property [usr] we're not sure be the the toilet the sink in the toilet is the the the water is not going through no we're not sure [sys] it's not [usr] if [sys] draining [usr] the valves at the bottom that i'm not [sys] that would be [usr] well i've [sys] a drainage [usr] started [sys] engineer [usr] it's [sys] let [usr] not [sys] me [usr] draining [sys] just see if i can pop you through [usr] but [sys] to someone in drains [usr] fantastic thank you but we're not sure she didn't she goes you go to speak on in training but i'm not sure if there's a drainage issue [sys] hi i'm a colleague that deals with the area and [pii] just on the phone at the moment what i'll do is i'll pass over the information get her to give you a call back is it [pii] [usr] sure [sys] no worries i'll let her know [usr] number one [sys] thanks bye [usr] perfect thank you cheers bye | 9Sales Lead
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