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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] ok [sys] dino is one of the [pii] [usr] ok [sys] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] hello xy [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] yes what i do what i do not know no it is that you have yes [sys] dino offers a fast [usr] it's [sys] reliable service you can trust with fixed prices and no call out charges you can rely on us to get the [usr] we [sys] job [usr] soup [sys] done [usr] hello there i'd an engineer out please as soon as possible sorry [sys] hi you're speaking [usr] say [sys] to [usr] that again [sys] [pii] can i help [usr] we're sheltered housing i'm calling from the office [sys] sure can i just check is this your own premises [usr] it's [sys] is [usr] b [sys] this your [usr] 74 [sys] own house [usr] two x for x-ray u for uniform [sys] ok can i take the postcode of where you are please thank [usr] lovely [sys] you [usr] thank you [sys] can i just transfer you to the office that'll be doing the job they can take the details that as soon as they can come out two sec [usr] hello there i'm phoning to request engineer out please it's b 74 two x for x ray [sys] on a rod [usr] ok we've got sewerage coming out of the drain [sys] what's your postcode [usr] out of one of our drives yes yes [sys] that's fine [usr] it's we're sheltered [sys] i just [usr] housing [sys] need you to know which [usr] they're [sys] area [usr] all flats [sys] you are [usr] but we've [sys] what's [usr] noticed [sys] the problem [usr] the sewerage [sys] there [usr] coming out of one drain [sys] is it just your property affected and is it your [usr] all [sys] own [usr] right [sys] house or is [usr] ok [sys] it a commercial property [usr] no invoice ok no invoice i'm just writing [sys] but [usr] this down ok [sys] right ok let me give you the prices [usr] 180 [sys] for us to come out because it's payment on completion [usr] 100 [sys] somebody [usr] and 90 [sys] will need to be there to take [usr] plus [sys] a payment [usr] va t [sys] we can't invoice you i'm afraid [usr] 216 [sys] it's [usr] 72 [sys] 100 and £90 for the [usr] plus [sys] first hour [usr] 72 [sys] plus va [usr] for every [sys] t [usr] half hour after [sys] plus va t that's £216 [usr] ok chargeable [sys] for the first [usr] ok [sys] hour and then it's [usr] cash [sys] and then it's £72 [usr] ok check [sys] for every [usr] ok [sys] half hour after [usr] credit or debit card ok ok i'll have to ring my manager and i'll get back to you because i'm not sure whether we've got [sys] we never [usr] enough cash [sys] guarantee [usr] on [sys] to [usr] the [sys] clear [usr] premises [sys] a unblock but once the engineer starts work it is chargeable [usr] all right lovely thank you very much [sys] and in and [usr] [pii] [sys] it's cash check [usr] and do you [sys] credit [usr] have a direct [sys] or debit [usr] number [sys] card [usr] [pii] [pii] [pii] [pii] [sys] ok that's lovely [usr] [pii] ok all [sys] no [usr] right [sys] that's [usr] [pii] [sys] fine if [usr] i'll [sys] you just [usr] speak [sys] wanna give [usr] to [sys] us [usr] my [sys] a call [usr] manager [sys] back [usr] now and i'll give you a call back [sys] all right my name's [pii] [usr] well thank [sys] if you wanna come back [usr] you [sys] through [usr] thanks [sys] to me [usr] bye bye bye bye [sys] if you ring [usr] [pii] [sys] it's [pii] [pii] [pii] [pii] that's lovely thank you thanks bye bye [usr] it's gonna be 216 total | 2Chase Call
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[sys] thank you for calling dino plumbing please note our calls may be recorded for training and monitoring purposes please select from the following options press one for an update on your plumbing appointment press two for a sales enquiry press three for any other inquiries don't hope [usr] hello [sys] and i can [usr] hello sorry i can't hear you very it's [sys] can [usr] quite [sys] you hear me now [usr] i can now sorry [sys] that's fine [usr] we [sys] she [usr] have [sys] was [usr] british [sys] she was [usr] gas plumbing cover [sys] yep [usr] you've had a couple of your plumbers out to help us out recently one of the problems we had was with our kitchen tap [sys] hm [usr] which bizarrely was replaced by yourselves two or three years ago but i believe you don't replace that anymore [sys] we don't do anyway [usr] no i'm not quite sure the best way to do this because we've now got a tap [sys] you you have [usr] that [sys] a tap [usr] can be fitted in the kitchen that can be fitted in the kitchen [sys] yep [usr] i spoke to one of the plumbers and he said ring us directly don't bother going back through british gas [sys] yep [usr] but i don't know the best way to approach it [sys] i mean it's quite easy really i mean obviously if you go back to the british girl and explain it to them you should be able to come out and just fit the tap in if that tap if the tap you currently have is 40 then then we would we would come we would come and fit it it obviously it's a different matter if you just want it fitted in whilst the other [usr] no [sys] one is working then then they'll probably charge for that but if [usr] bye [sys] the other [usr] bye [sys] one is full and you book it as a full appointment and you have to tap then that's fine we can just come and fit it's not a problem [usr] ok even though i have booked it before and you've come out and you said you have a tap need to replacing but you didn't have a tap to replace [sys] when [usr] it and [sys] was this [usr] i've now got one it would have been september [sys] let me see i see if the job is still open and probably not but go ahead postcode [usr] [pii] [pii] [pii] if not i can go back through british gas but [sys] you you might have to go back to british gas if that's the case then you won't get charged for it you just shouldn't get shouldn't get [usr] yes [sys] charged for sure it's just a continuation of the last one you can just explain it to them and we just come and fit in [usr] ok is the job still [sys] no [usr] open [sys] no no [usr] or [sys] no no no it it's been closed and no [usr] no [sys] billable it hasn't been charged for [usr] ok in that case i will go back through british gas and book [sys] no no [usr] it that way [sys] worries thank you [usr] thank you [sys] wait [usr] bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services press [pii] or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning welcome to dino you're speaking to [pii] how can i help you [usr] hello good morning i'm calling from rex windows i called earlier today to request a local call out in [pii] turns out it's no longer [sys] yes [usr] needed no one got in [sys] right [usr] touch yet but it's just it's [sys] no [usr] not hanging in your system there [sys] no that's great [usr] thank [sys] thank [usr] you [sys] you can i can i take a note of the postcode of the property please [usr] yes that's [pii] [sys] thank you very much sorry and you did say grab x windows [usr] correct [sys] didn't you [usr] yes [sys] thank you what's the apologies just confirm the first line of the address for me if you would please [usr] that is [pii] [sys] and your name please [usr] great [sys] brilliant thank you [pii] if you're quite happy for me to cancel it i'll get that canceled [usr] yes [sys] straight away [usr] please thank you [sys] you're very welcome thanks for letting us know [pii] [usr] thanks [sys] take care [usr] bye [sys] thank you bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to gas speaking how can i help [usr] hiya we're in the process of buying a house at the moment and when they did the home buyers survey they were unable to access the drains i was just wondering [sys] ok [usr] how much it would be to get just a survey done just to see what condition they're in please [sys] right i need to put you through to the local office for that what's the post code [usr] it's [pii] [pii] [sys] what i'll do is i'll give you their number but i'll put you through as well [usr] all right thank you [sys] it's [pii] [pii] [pii] [usr] [pii] [sys] i'll put you through now [usr] thank you very much cheers for your help [sys] no problem [pii] your local drains and plumbing experts for drainage inquiries press one plumbing inquiries press two and for finance press three thank you for calling [pii] your local drains and plumbing experts for drainage inquiries press one plumbing inquiries press your call is very important to us please wait for the next available agent good afternoon i know you're through to [pii] [usr] hiya we're in the process at the moment of buying a house and we've had our home buyer survey done but they were unable to access the drains at the time they did the survey i was just wondering how much it would be to get get somebody to come and check them please [sys] what was the reason why they were unable to access the dreams [usr] it was they couldn't find a manhole but there is one available and it's just covered with the the patio flag they didn't know it was there [sys] all right you need to to to locate the drain you need a drain location is that right [usr] no i know [sys] or [usr] where [sys] or [usr] the drain [sys] do you [usr] is [sys] know [usr] just [sys] where it is [usr] we just need them inspecting just we we know we've had it checked before we move in [sys] right ok we've got we we have access to it now we can lift up the manhole and look inside it is that right ok that's absolutely fine and what's the postcode please and i'll get your price [usr] it's ch 63 two lb [sys] two lima bravo ok and a house price house type is it just your domestic house detached semi-detached terrace [usr] semi-detached [sys] it's lovely that's fine we charge £170.01 70 including va t to come out and inspect all the drains we'll lift as long as the drains are accessible you said they are we'll lift all manholes we'll give them a little plunge and rodding where we can and if it's required we can give them a little quick full flush through as well [usr] ok fab sorry you said lift manholes plunge [sys] the plunge rod we can use our high pressure water jackets just to give them a little flush through make sure there's no big blockages or anything that's what we do for that price [usr] ok can i book that in please then [sys] sure no problem at all are you currently on the premises yourself or is this [usr] no i was gonna propose a date and a time with the estate agent that somebody could be there when obviously you guys [sys] did [usr] turn [sys] you get her [usr] up if that's ok [sys] that's absolutely fine when would and then if it's not ok with this agent you can just call us back and move it we're really flexible [usr] ok thank you [sys] when would you to propose no problem [usr] as soon as possible really please [sys] well i can get somebody there this afternoon if you want [usr] would i would i be able to ring you back in two minutes if i just ring the estate agent and check if that's ok [sys] hm sure they need to meet us on site and obviously have the keys that we can go into the well we do most of our checking outside the premises but just in case we need to check inside the premises they've just got to let us inside the premises and then we'll ask for because it's to deal with estate agents and that and we'll ask for prepayment before we'll start work we'll ask for the £170 before we start [usr] ok [sys] this can be taken over the phone with myself or any one of my colleagues we just we we take payment over the phone we take debit or credit card you'll get an automatic receipt as well [usr] ok what what time would it be this afternoon do would you have a rough time or [sys] no sorry because he's got jobs on his he's got jobs on him but he'll give a call half an hour before he's due to arrive if that helps we can even push it up to an hour that's absolutely fine he'll call an hour hour before he's due to arrive [usr] ok am i ok to just ring the estate agent and then give you a call back [sys] sure if you want to call back and ask for myself my name is [pii] that's not a problem at all one of my colleagues can help us since i took the call you can ask for me and what's [usr] ok [sys] your name sorry [usr] it's [pii] [sys] thanks [pii] just to make a little note when someone says [pii] calling for you don't know who er who [usr] that's fine [sys] it is that's absolutely fine [usr] ok all [sys] ok [usr] right i'll call you back in a short while thank you [sys] no problem [usr] thanks [sys] bye [usr] bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i have slices with you please because my own as well [sys] did [usr] to go [sys] you [usr] on [sys] know [usr] my laptop [sys] that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred [usr] i'll just [sys] to [usr] put it [sys] a customer [usr] again ok [sys] service advisor [usr] excuse [sys] we [usr] me [sys] record [usr] [pii] [sys] calls for quality and training purposes hello [pii] [usr] hello [sys] speaking [usr] can [sys] how [usr] i give [sys] can [usr] you my [sys] i help [usr] reference [sys] you [usr] number for a booking please [sys] yes of course [usr] it's dywo 353 [sys] yes [usr] 7106 [sys] 353 yes 2106 thank you [usr] [pii] [sys] and the first line of the address please [usr] [pii] [sys] and your name is [usr] i've got a booking for tomorrow but i'm not gonna [sys] thank [usr] be able [sys] you [usr] to [sys] how can i help [usr] i'm [sys] you [usr] not gonna be in to be here i need to rearrange is that ok pardon [sys] i can't see a booking [usr] you don't [sys] on here [usr] a book [sys] i'm not able to see a booking it's that number that you've given [usr] huh [sys] me no that you've given me 3537106 that's not the 26th [usr] i was [sys] that was from the 26th [usr] told [sys] of october [usr] that you would come out on wednesday [sys] ok [usr] maybe it was just wasn't booked cos it was the engineer a local engineer that said to me it it's not booked with you [sys] the whole one right ok you're dealing with the [usr] right ok [sys] right [usr] well [sys] we [usr] could [sys] should [usr] you just [sys] still [usr] put a note [sys] be [usr] down [sys] call [usr] please [sys] to cancel [usr] if there's anywhere [sys] we [usr] to [sys] should [usr] to do [sys] still [usr] that [sys] be [usr] that [sys] able [usr] i don't [sys] to see [usr] need [sys] it on [usr] one [sys] the [usr] tomorrow [sys] system if it's [usr] anyway [sys] booked [usr] and i will call back and do it probably after christmas day [sys] the doctor [usr] ok [sys] i'll [usr] thank you a lot much bye [sys] after christmas no problem i will do that thank you for calling thank you bye bye bye | 2Chase Call
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[sys] good morning [pii] speaking how can i help you [usr] yes we're expecting an [sys] you're [usr] i wanted [sys] breaking [usr] to give [sys] up [usr] me [sys] sorry [usr] i'm sorry can you hear me now [sys] i can hear you a bit better now [usr] we were expecting i spoke to somebody this morning and she was hoping to get him here for lunch time could you give me a estimated time [sys] can i take your postcode please [usr] it's [pii] [pii] [sys] ok let's have a little look now i'm and mister mister and mrs [pii] [usr] we were told it was [pii] and he'd be here around midday and cos i've got a hospital appointment later you see [sys] right let's find out what's going on because you might have got stuck on [usr] thank [sys] a job [usr] you [sys] you right right let me find out what's going on with [pii] because i don't know if he's stuck on a job i think it looks it can i give you a call back [usr] we'll need [sys] i'm going [usr] done today though i've taken the morning off [sys] i under [usr] cos [sys] no i understand [usr] we've got a leak [sys] no i understand that and i do appreciate that but there's a reason why i've got to find out why [pii] not with yet and there are a few other jobs [usr] see we keep you can hear the phone ringing in the background we keep getting a call it's an ms s text saying they will be with you soon it doesn't give us any time [sys] that's from british gas it's not direct from us [usr] i think it's it's it's annoying isn't it cos that's about the sixth one [sys] i do apologize i i wouldn't know how to stop them i do apologize [usr] no [sys] but [usr] i'll [sys] i'll i'll [usr] get [sys] find [usr] on to [sys] out [usr] them [sys] what's [usr] because [sys] happening [usr] it woke us up at quarter to eight this morning we've been it they started at quarter to eight the calls this morning we're still waiting for an engineer [sys] ok well i'll find out and see what's going on [usr] right hang on could you my my husband shouting about the sam not the s ms is he on his way 15 minutes you're in 15 minutes [sys] ok he's on his way [usr] right thanks for your help [sys] thank bye [usr] ok bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas [usr] that's [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] that good [sys] we record [usr] there's nothing [sys] calls [usr] heavy [sys] for quality and training purposes [usr] hm what's the matter with me and can do that and can do that [sys] good evening speaking how can i help [usr] hi we er booked in the job for er monday at er [pii] at [pii] [sys] ok no problem are you a british gas customer [usr] no [sys] ok [usr] we just [sys] thank [usr] rang [sys] you [usr] independently [sys] no problem can i just start taking your post code [usr] d a 11 7 lb [sys] the 11 7 [usr] where is it booked under what i didn't hear my name d a 11 ojz [sys] on it set can you please confirm the first line of the address [usr] [pii] [sys] i can [usr] sorry [sys] see [usr] have you booked [sys] [pii] right yes it's for the monday how can i help [usr] we just want to confirm the time and also i think you got the wrong mobile [sys] right [usr] number there [sys] ok the mobile number a retreat [usr] i think my wife gave [sys] ok [usr] the wrong number [sys] [pii] [usr] ohh no [pii] [sys] just one second [usr] that's why i didn't get the text [sys] ok [pii] [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] ok [usr] yes [sys] thank [usr] please [sys] you i'll just go down now [usr] and it's definitely [pii] [sys] yes [usr] [pii] good what [sys] one second [usr] times [sys] i'll just need to add this [usr] ok thank you we need to tell the lodgers as well and just inform them the tenants [sys] all right [usr] good [sys] the job has been booked between it's a morning appointment between 8 a.m. till 1 p.m. but on the actual day the engineer will call half an hour 20 minutes prior to arrival to make sure somebody is present at the property and it's er what did you request it is a cctv survey [usr] no we've got er we think we've got sewer rats sewer rats [sys] cctv [usr] that we're gonna [sys] what [usr] investigate [sys] do i need [usr] that see if there if [sys] they [usr] there's [sys] will try to come [usr] it might be cctv [sys] true [usr] i'm not sure [sys] that's right [usr] but they're gonna be investigating for the sewer rats which we believe are coming in into the [sys] yes [usr] property [sys] i've updated it [usr] through [sys] thank [usr] the [sys] you [usr] drainage [sys] is there anything else [usr] great can you send me text [sys] it [usr] reminder [sys] will come [usr] as [sys] automatically [usr] well on that number [sys] i can just [usr] the [sys] place [usr] one i gave [sys] the number [usr] you [sys] thank you [usr] ok no [sys] right [usr] and just in case just in case it was sent to the wrong [sys] it will come i will ask [usr] we gave you [sys] it [usr] the wrong number [sys] will [usr] didn't [sys] generate [usr] we there [sys] automatically after a few minutes here thank you take care bye [usr] thank you ok thanks | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at [pii] how can i help [usr] good morning i hope i've got a block drain in my kitchen in the sink [sys] ok ok let's have a look do you have any form of home care cover with british gas or is it a one off booking [usr] no i don't have i i'm with british gas but only for electric [sys] all right ok no that's ok [usr] it's just a one off booking yes [sys] one off blocking that's fine is it just affecting the the kitchen sink it's not affecting anything else your toilets or other bathing facilities [usr] no it's just the kitchen sink but the washing machine and the d and the dear the one that does the dishes [sys] ok [usr] or [sys] no that's [usr] attached [sys] all right [usr] to it yes [sys] that's fine we can look to get out and have a look at the problem but it would be a standard appointment you are looking at 2 to 3 working days before we can get out [usr] right [sys] it would be from tuesdays with the with the bank holiday i'm afraid and it would start at 100 and £80 to have anything unblocked [usr] right ok that's 100 and 80 i'm just writing this down and too [sys] no that's [usr] to [sys] ok [usr] sweet ok well would you mind if i tried someone else if they could come any quicker [sys] that's not a problem at all you're under no obligation with us if you want to try somewhere else first that's not a problem at all [usr] ok thank you very much for your help thank you [sys] you're very welcome have a nice day [usr] thank you you too bye bye [sys] bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hello good evening welcome to my name is how can i help you [usr] good afternoon it's missus [pii] and i booked an engineer to come and deblock my drain but miraculously it's unblocked itself [sys] ok [usr] and he was he was meant that's w 14 9 double e [sys] and ok just a second let me check what's the first line of your address please [usr] [pii] [sys] ok ok i can't see when did you book it in please [usr] yesterday [sys] ok [usr] or was it today [sys] ok [usr] i can't remember no it was it was [sys] today [usr] today [sys] right and probably it wasn't booked here on the system because it's not showing on the system it's fine it's fine [usr] and cable [sys] no problem the engineer will call anyway before coming you can just tell him that because that that is not showing on the system you can just if the engineer calls you can tell him that the problem has been solved it doesn't need to come [usr] he he did call me and said you come in in 1 to 2 [sys] well [usr] hours [sys] but there's nothing showing on the system the the the last job [usr] ok [sys] i'm seeing for that address was in june 2021 i [usr] yes yes [sys] ok [usr] ok [sys] you're welcome [usr] well [sys] cheers [usr] fine thank you will [sys] no [usr] will [sys] no [usr] i will [sys] no [usr] i have [sys] no you don't [usr] to pay [sys] have to pay [usr] when he comes [sys] you don't have to pay there's no call out charge [usr] ok thank you [sys] you're welcome [usr] thank you for [sys] cheers [usr] your help [sys] bye bye [usr] thank you good bye | 2Chase Call
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good evening sorry good morning you're through to british gas my name is [pii] how can i help [usr] hi there i phoned a few hours ago now to book in one of your engineers [sys] what's the post code [usr] through and it's only been about four hours and it was supposed to be an emergency booking but i've not heard anything and i just wondered if there's any way to give me a estimated time [sys] what's your name sorry [usr] it's 8 11 2 q w [sys] it's a block toilet [usr] it's [pii] [sys] is it the only toilet ok what what i can do is just pass it over to our dispatch team and get them to chase that for you is that ok i don't have a rundown of the engineers jobs i mean that's what we can do we can pass it over to our dispatch team and give that a chase is that ok [usr] ok [sys] ok i'll get that done for you all right thank you for your call [usr] that's fine thank you | 2Chase Call
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[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you hello dino woman [usr] hello there we had a visit from one of your lovely people on the 13th of this month [sys] -hum [usr] and he agreed that we we needed two new thermostatic [sys] how how much [usr] myra [sys] money is [usr] xl carriages or something or other and we're really waiting to [sys] don't [usr] pay [sys] miss [usr] this deposit [sys] you [usr] to [sys] there's [usr] you cause [sys] gonna [usr] and [sys] be [usr] then [sys] very [usr] get [sys] lot [usr] a date [sys] near [usr] for when they're going to come and do it [sys] all right what's your postcode please [usr] [pii] [sys] hm [usr] [pii] [sys] ohh you want us to get to to take a deposit is that right [usr] well he he's [sys] need [usr] given [sys] to [usr] us a quote and says that there's a £300 deposit required [sys] my [usr] but [sys] colleague [usr] we've not [sys] tried to ring you on ohh let's have a look on thursday last week on a number a landline ending in [pii] [usr] yes that's right [sys] do you have a voicemail at all [usr] yes i think they'd left a text message and i couldn't read it i couldn't get i couldn't [sys] apologies [usr] the load [sys] sir [usr] up [sys] right what i'll do is i'll take the deposit now and [usr] right [sys] i'll let [pii] know to order the parts we don't give dates before we have the parts and i don't know [usr] and i realized that you wouldn't get the par you wouldn't order the parts you've got the deposit that's i'm delighted the gas man rang up [sys] but [usr] that's that's great you want to take the deposit now i'll have to get my card hang on [sys] please even i i [usr] cos we've got family as you can imagine family coming for over the holidays and having tepid [sys] ok [usr] showers are the answer right hang on i'm nearly there [sys] no it's alright take your time [usr] right here we go [sys] have you got an email address for your receipt lovely [usr] yes [sys] yes [usr] [pii] [pii] all lower case all joined together [sys] tuesday yes [usr] at [pii] [sys] [pii] [pii] [usr] [pii] do you [sys] right [usr] want to read [sys] just your long just [usr] can you [sys] your [usr] read [sys] long [usr] that [sys] card number [usr] sorry [sys] just your long card number when you're ready please [usr] ok [pii] [pii] [pii] [pii] [sys] [pii] expiry please [usr] [pii] of [pii] year [pii] [sys] and then the last three digits on the security through [usr] [pii] [sys] [pii] [usr] just check the email with me ju just [sys] i mean [usr] because [sys] there's [usr] some [sys] not [usr] people [sys] a lot [usr] get miss an odd letter out and then it goes wrong [sys] right [pii] [pii] or is that how you some [pii] [usr] [pii] [pii] [sys] thursday 20th right that should come through any issues you can give us a call back [pii] is off today but i'll drop him a message he's back in in the morning [usr] lovely [sys] we'll get them passport on order and as soon as we get them we'll arrange a call out as a priority ok [usr] brilliant and don't [sys] kind [usr] tell [sys] of going [usr] him [sys] on for [usr] not [sys] the day [usr] to leave a message [sys] right [usr] obviously we i couldn't pick that one up that he's obviously before [sys] no problem i'll get that sorted out for you lovely ok [usr] that's lovely thanks much [sys] all right [usr] bye [sys] thank you bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning this is [pii] talking to [pii] how can i help you [usr] i've got a reference number if i can give you [sys] sorry just [usr] i i have [sys] one minute [usr] received the parts and i want to book an appointment [sys] right what's the reference number [usr] 37027 double eight [sys] and the first line of the address thank you [usr] [pii] sorry [pii] [pii] [sys] ok and your name is [usr] [pii] and to go to [sys] ok did someone attend yesterday [usr] yes and [sys] but [usr] the [sys] the [usr] parts [sys] job's [usr] is [sys] been [usr] here today and i want to book an appointment to have it fitted please for friday please [sys] right you you're a british gas customer aren't you yes [usr] yes [sys] i'm through to the wrong department i'll i'll put you through to the right team just won't [usr] ok [sys] be a minute thank you [usr] thank you [sys] for calling british gas you're speaking to [pii] from the home care services can i have your full name please [usr] you can go to [sys] thank you much can i have your policy number please or your postcode [usr] i got the job number is existing [sys] we [usr] job [sys] show up [usr] number [sys] the deposit [usr] which is 37027227 [sys] hello bye [usr] double eight [sys] you can provide me with your postcode [usr] [pii] [sys] [pii] [usr] yes [sys] and the two number [usr] [pii] [sys] 58 [usr] yes please [sys] ok please bear with me and the account is under your name right [usr] yes [sys] you confirm me the first line of your address [usr] first line of the address is [pii] [sys] all right can you confirm with your date of birth [usr] sorry [sys] you confirm your date of birth [usr] the 26 6 47 [sys] you said your your door number number 58 [usr] yes [sys] ok ok how can i help you today [usr] the the parts are here engineer came yesterday and he ordered a part which is here i want to book an appointment for him to come and fit it on friday please [sys] ok what is the part for was it for the boiler or for the plumber [usr] it's in there in cupboard he came and he looked at it and he said it's some a valve that he's gonna order it and it's here now it's the job number i gave you you see [sys] ok please bear with me can i have [usr] sorry [sys] the job number again [usr] sure 37027 double eight [sys] ok ok please bear with me all right i'll be booking up an appointment for you ok please bear with me ok i do have an available slot for friday which is the 22nd and we have a morning between eight and one we also have an all day slot between eight and six [usr] sorry i wanted it for friday this coming friday please which [sys] yes [usr] is [sys] yes [usr] 20 [sys] which is the 22nd [usr] 20 seconds sorry i'm sorry dear what time you said [sys] we have morning between eight and one we also have an all day between eight and six [usr] no i'll have between eight and one please [sys] all right do you have parking space available outside [usr] yes [sys] can i also have your best contact number [usr] i'll give you just one second just one second here i've read it somewhere i can't remember [sys] this [usr] one second [pii] [sys] ok please bear with me [usr] do you want me to repeat it [sys] no we do have it on the account [usr] on the line ok you [sys] yes [usr] got it in the on the computer [sys] i've booked that on the appointment the engineer will endeavor to call you ok [usr] yes please and will i get the confirmation of this on my phone the appointment time and date and [sys] yes [usr] everything [sys] you'll receive a confirmation text shortly [usr] ohh thank you much my dear very [sys] one [usr] you [sys] yes that is [usr] ok [sys] all booked in [usr] is [sys] for [usr] it [sys] you ok for friday [usr] ohh it's very nice of you thank you my dear [sys] all right thank you for calling [usr] bye bye bye | 2Chase Call
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[sys] good morning dino how can i help [usr] good morning to you my name's [pii] i'm not sure if i spoke to yourself or one of your colleagues we've made an appointment with you to have an engineer call to give a quote on the 14th of december and we just had a look at our diary and neither is gonna be around for some parts of the day can i just change the date [sys] no worries what was your [usr] section [sys] postcode [usr] is [pii] [sys] [pii] [usr] [pii] [sys] [pii] bear with me a moment let me get your file up on the system [usr] thank you [sys] hello there thank you for holding what was the first line of the address there [usr] it's [pii] [sys] [pii] i bear with me and when did you book that sorry [usr] about 10 minutes [sys] sorry [usr] ago [sys] it's not our system yet just because my colleague is still rai raising it what was it what date did you want did you want it now [usr] can i can i book it for friday the 15th [sys] friday the 15th that isn't a problem at all i'll let my colleague know who's putting the notes on the job and she'll raise it for that date [usr] ok then fine that's lovely [sys] thank [usr] thank [sys] you [usr] you [sys] thanks bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] ok [sys] good morning you're through to british gas how can i help you this morning [usr] hi i was due to have a radiator fitted tomorrow i've had a message from [pii] this morning to confirm that they're coming and i've been trying to cancel this appointment a because the new radiator that they were gonna fit hadn't arrived [sys] ok [usr] and and the other reason is i've got a hospital appointment tomorrow and i can't get out of it [sys] ok what's the ho house number and postcode and i can cancel that for you [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] bear with me [usr] ok you [sys] and can you confirm your name for me please [usr] missus [pii] fairchild [sys] thank you and just for security your date of birth as well [usr] 11 11 51 [sys] ok thank you [pii] let's just check [usr] ok [sys] right i'm just gonna check the other system and just see if we've got anything in there [usr] hold on she is here next [sys] ok i can't seem to see an appointment for tomorrow at all did they definitely book it in or did the engineer just see he would come back [usr] no the engineer booked it in when i was here the radiator was supposed to be delivered tuesday and didn't arrive and [sys] ok [usr] it was booked in for tomorrow i've had an email this morning from you to telling me that the appointment was in any time between eight and six tomorrow [sys] right ok bear with me what i'm gonna do is i'm just gonna go through to planning they might have it on their system i can't see on mines but i'll just check for you bear with me [usr] ok [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas hi there sorry for the delay i'm still waiting to get through to them but i'll be as quick as possible [usr] ok [sys] thank you british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving if you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you hello [usr] hello [sys] hi thank you for holding there mrs fairchild i do appreciate your patience right the engineer won't be attending tomorrow now and what to do i've i've spoke to planning and what they've said the best thing to do is when the radiator is delivered rather than us rebooking another job just now and then the hasn't turned up or whatever if you just give us a call once the has been delivered and we can reschedule that for you we can get another one booked in [usr] ok [sys] is that ok [usr] no one will come tomorrow [sys] no that's planning i said no that's the job that's they've been canceled [usr] ok thank you it's just that i got this email this morning and i was panicking [sys] i was just [usr] a bit [sys] right ok when who was it from [usr] it was from [pii] [sys] [pii] right do me a favor if you don't mind i'll call them just to make sure but our our planning department has said that no that it's definitely not going to go ahead i'll call [usr] no [sys] [pii] and i'll make sure that they've definitely canceled it at the end as well then ok [usr] because i mean the radiator hasn't arrived they can't do anything [sys] no they can't do anything if the radiator hasn't arrived do you want me to give you a call back just to clarify or are you happy with me just contacting them and saying definitely do not turn up but they might i might and what i'll do is i'll maybe say to them no because the radiator is getting delivered to yourself isn't it [usr] it was supposed to the i had the boiler serviced on monday [sys] yep that's [usr] and [sys] correct [usr] the engineer while while he was here he ordered the radiator and he booked the appointment and [sys] right [usr] he said the radiator will be here on tuesday [sys] ok and [usr] and [sys] it's [usr] it [sys] not [usr] hasn't arrived [sys] right ok i'll find out from them about the parts as well about the radiator as the the eta they might have a different eta on it and what i'll do is i'll make sure it doesn't go ahead tomorrow if they need to contact you regarding another appointment then they will but if you get the radiator first you give us a call and we'll get the appointment booked in for you is that ok [usr] ohh right that's fine [sys] no bother then ok [usr] thanks [sys] you have a lovely [usr] thank [sys] day [usr] you [sys] today thank you bye-bye [usr] thank you bye | 2Chase Call
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[sys] good afternoon [pii] what [usr] at the minute we had you out to a property for us but you weren't able to do a check of the drains cos we had to take the toilet out we [sys] why [usr] got that [sys] isn't it [usr] for early next year i'd just to be you guys out to go after the toilet's been taken out if that's ok [sys] when they've taken it out [usr] it's going on the third of january 1st thing in the morning [sys] the [usr] the plumber is gonna [sys] third [usr] take the toilet out [sys] let's just get the diary up for you [usr] cheers [sys] on the wednesday [usr] that's right he's gonna go between eight and nine to take it out if you could do i don't know lunch time to be safe [sys] what's the postcode [usr] it is [pii] [sys] the house number [usr] [pii] [sys] [pii] and where are you in from are you goodman's [usr] good child [sys] goods [usr] estate agents [sys] good [usr] we manage [sys] child got [usr] manage [sys] you got [usr] it [sys] you no problem i'll book in for the third [usr] that's brill will they be what time do you think they'll be is it will it be around 12 if [sys] i get [usr] you think [sys] about about 1112 o'clock [usr] right ok that's brill thank you for that [sys] no problem cheers [usr] cheers [sys] cheers [usr] mate see you [sys] ta [usr] later [sys] ta [usr] bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy pick visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] speaking how can i help [usr] hi i've just i've got an appointment for this week and i just want to cancel the appointment if possible please [sys] ok what's the postcode [usr] [pii] [pii] [sys] on the second [usr] thank you [sys] what's the address [usr] it's [pii] [pii] [sys] and what's your name [usr] [pii] me [sys] ok we've got it for tomorrow [usr] yes correct [sys] ok and what's the reason why you want to cancel [usr] i've managed to unblock the drain myself i've just been at it [sys] a one [usr] and [sys] h [usr] i've sorted it [sys] ok no problem it's all canceled [usr] lovely i appreciate that thank you [sys] thanks a lot bye [usr] take [sys] bye [usr] care bye | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] [pii] [sys] we record calls [usr] i think [sys] for quality [usr] they're just in [sys] and training purposes through to speaking how can i help [usr] hi i spoke to someone yesterday about about getting someone to look at a locked toilet at one of our properties and the job ends up getting canceled a colleague a colleague of mine calls back to try and get it rebooked on for today i was just wondering if i could have some form of update on when when it's likely to be done if it has already been done i'm not sure i'm not based at the property myself at the moment i've just been asked to find [sys] was [usr] an update [sys] he [usr] out for it [sys] ok was it as a chargeable job or is it under home care [usr] it's a chargeable job [sys] what's the post code [usr] it is just bear with me one second got everything prepared for this call apart from the postcode of it [sys] -huh [usr] it's not the site that i am based at today not [sys] no [usr] to tell [sys] problem [usr] you just bear with me one second sorry [sys] sure [usr] the postcode is [pii] [sys] and what's the address [usr] it is [pii] [sys] and what name is it [usr] i'm not sure what name will have been given to you we are a charity and we have properties that are rented out to some of our tenants i'm not sure if it will be the tenant's name that's been given to you [pii] or whether it will have been my colleague [pii] [sys] right i've got it it's booked in for today [usr] ok [sys] as [usr] do [sys] an emergency call [usr] do any updates on timings or anything that i've just been asked to see if there's an update on when it's gonna happen [sys] we don't unfortunately [usr] ok [sys] it would have been an emergency the engineer will call when he's on his way now there's two contact numbers that we've been given he he'll try on the first one if he doesn't get through on the first one he'll try on the second one just to let him know that [usr] perfect [sys] he's on his way [usr] can i just double check those numbers with you if that's ok [sys] sure the first one is [pii] [pii] [usr] perfect [sys] and then the second [usr] thank you [sys] one is [pii] [usr] perfect that is great thank you very much just wanted to double [sys] no [usr] check [sys] problem [usr] that we were definitely right [sys] at all [usr] because i think it got booked in yesterday but my my number was written down wrong the job got canceled because they couldn't get hold of me [sys] i got you no those [usr] perfect [sys] are the two numbers as [usr] that [sys] long [usr] is [sys] as they're [usr] great [sys] right he'll ring them [usr] thank you very much for that [sys] no problem take [usr] perfect [sys] care [usr] thanks [sys] bye [usr] i'll speak to you later [sys] now [usr] bye [sys] bye bye | 2Chase Call
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[usr] repeat that [sys] welcome [usr] because repeating [sys] to dino east midlands welcome to dino east midlands please note all calls are recorded for quality and training purposes welcome to dino east midlands please [usr] he told [sys] note all calls are recorded for quality and training purposes in order to help us direct your call please [usr] in trade [sys] listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three if you're calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two [usr] that's nice in [pii] [sys] hello donno plumbing [usr] hello i just [sys] what's [usr] wanted [sys] the [usr] to [sys] postcode [usr] confirm that someone's going to come out to me this morning [sys] right [usr] m k 170 [sys] is it for a drainage engineer [usr] n g [sys] probably i don't know [usr] yes [sys] when you buy it it's booked [usr] do you have [sys] in as [usr] record [sys] an am [usr] of it [sys] for tomorrow i don't know how long no [usr] and [sys] it's booked [usr] no i [sys] in for [usr] booked [sys] tomorrow [usr] it yesterday and that was for today [sys] ok [usr] but i i can't do tomorrow and i'd never have agreed to wednesday cos i'm [sys] was [usr] not here [sys] that [usr] i thought [sys] all [usr] i [sys] right [usr] expecting [sys] did you call [usr] someone [sys] the call [usr] today [sys] center right [usr] and [sys] they've [usr] they [sys] not [usr] said [sys] booked [usr] it will be tomorrow [sys] it in for tomorrow they've [usr] and [sys] booked [usr] that was [sys] in [usr] yesterday [sys] for today [usr] when [sys] i'm just [usr] i spoke [sys] gonna have to [usr] to them [sys] call through to dr to see if they can get someone out to you today just one second [usr] thank you [sys] hello no unfortunately they are fully booked in that area today we were if you're not available tomorrow then we'll have to rearrange it for a different day next of this week no worries i'll get that all changed over [usr] ok thursday then please [sys] between eight and one bye [usr] when will they come on thursday ok thank you bye | 2Chase Call
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning how can i help you [usr] hello my name is [pii] am i was talking to an agent but my signal was bad i've moved to a better area i'm phoning because i've got a british gas home care contract and the engineers came out to fix the problem but i've got an airlock in the pipes which they've said they would put a call with dina rod that was yesterday but i haven't heard anything i'm not sure where they got through [sys] ok [usr] i just [sys] what's [usr] wanted [sys] the [usr] to check [sys] what's the postcode thank you for the [usr] it's wr one [pii] [sys] ok and the first line of the address thank you [usr] [pii] [sys] sorry [usr] [pii] [pii] [sys] right they've got no job on the system is it [usr] ok [sys] just one second i'm just looking are you the tenant now are you [usr] i i'm the landlord but i've just this week moved back into the house i i am i am i'm the customer that owns [sys] ok [usr] the contract [sys] right [usr] and i'm now the [sys] i can either [usr] in the [sys] put [usr] house [sys] you through to well i you've come through to the on demand team i need to put you through you've got a contract with british gas that covers this work yes [usr] well they've created the problem they've said that they need to call [pii] to come and [sys] yes [usr] fix the problem [sys] i [usr] they drained [sys] i know [usr] the system [sys] that that's [usr] they [sys] what [usr] drain [sys] i'm saying [usr] the [sys] but [usr] system [sys] you've got have you got dra have you got drain is it a drainage issue [usr] no it's [sys] it's [usr] a water [sys] a water [usr] issue [sys] issue but you've have you plumbing and drains cover out through british gas [usr] ii i think [sys] let me just check [usr] but [sys] it anyway [usr] british [sys] sir [usr] gas [sys] just let me check one minute [usr] ok [sys] i can just check it pretty quickly [usr] but they created they created the problem i'm i'm not really bothered cos it's their problem [sys] i know i'm not i'm not i'm not disputing that that but i don't i can't book [usr] ok [sys] it in anyway but i want to see if you've got cover it's [usr] ok [sys] it's number 10 [usr] seven to [sys] right and what's the name on the contract sorry [usr] [pii] dign am [pii] [sys] i haven't got your hair [pii] them yet [usr] and [sys] british [usr] it's a home [sys] gas [usr] care company [sys] caused the problem or dime caused the problem [usr] yes british gas [sys] well it doesn't say you have any cover here it says in [usr] ok well ok here's here's here's the thing british [sys] right [usr] gas have caused the problem they've come out twice now and the second we'll have to get [pii] to sort that out i'll give them a call when i leave here but if i don't get through you need to give him a call which i've done as you are all part of the same team british gas need to fix it and hence they're using [pii] plumbing services cos he said you've [sys] right [usr] got a device [sys] ok [usr] that you [sys] which [usr] can put on [sys] number [usr] taps to [sys] have [usr] push [sys] you [usr] air [sys] rung [usr] locks [sys] sir [usr] out [sys] have you rung the [pii] number is that the number you've rung [usr] i've rung [pii] [sys] that's that's come through to the the local office in stock but what i'm gonna do i'll put you through to the local office in [pii] that's the office in in [pii] [usr] ok [sys] i'll give you your number as well just in case there's any [usr] that's fine [sys] problem getting through sometimes there is do you want to take no problem sir [usr] bear [sys] ok [usr] with me a second i just need to find a pen [sys] and it's definitely it's definitely a plumbing issue that that that obviously you said british gas it's a plumbing issue ok [usr] it's a hot water issue there's an air [sys] ok the number i'm [usr] through [sys] gonna [usr] to [sys] put you through anyway but just take [usr] right [sys] it down just it's are you ready it's 01952 [usr] yep [sys] 684 [usr] 01952 [sys] seven double [usr] 684 [sys] five i'm gonna transfer you through now [usr] seven [sys] sorry [usr] double five [sys] mister [pii] [usr] ok [sys] ok thank [usr] thank [sys] you [usr] you [sys] cheers [usr] that's right thanks [sys] hello down there [pii] [usr] hello my name's [pii] i'm giving you a call because british gas sorry i can't explain this i've got a home care contract with british gas and they've come out twice they've done a bit of work on it [sys] ok [usr] the [sys] can [usr] central [sys] i just [usr] heating [sys] take a postcode [usr] i've got an airlock [sys] please [usr] in the hot water when they left wr one three [sys] have they [usr] ehe [sys] booked in [usr] for [sys] with [usr] edward h [sys] have [usr] for [sys] you [usr] harry [sys] already booked in with them or [usr] well the engineer yesterday said he'd phone you when he left [sys] right [usr] but if i didn't [sys] bear [usr] hear [sys] with [usr] to [sys] me [usr] call [sys] i'll put [usr] you [sys] you through [usr] i'm [sys] to [usr] calling [sys] the [usr] you cos i haven't heard anything [sys] i'll [usr] i'm [sys] put [usr] assuming [sys] you through to [usr] you [sys] a dispatcher [usr] didn't get [sys] bear with [usr] to [sys] me hello there you're through to [pii] hello would i be able to just take the post code down again [usr] hello [sys] please [usr] wr [sys] 3 [usr] one [sys] a.m. [usr] three ehe [sys] the last [usr] for [sys] time [usr] edward h for harry [sys] we came out to you was in april i believe [usr] probably [sys] the case was i'm just looking pardon [usr] that's what closed that's all closed [sys] ok [usr] and done [sys] then is it to raise [usr] it's [sys] another [usr] nothing [sys] job [usr] to do with that that case i explained to you what i explained to the previous person i got a care contract british gas had been out to and they changed the pump because i had no hot water at center heating after they changed the pump and drained the system down and up again i can't get a shower because of an airlock called british gas again who came yesterday they tried to get rid of it and can't and the engineer said you'll have to call dina rod because they've got devices to clear air locks from hot water systems and it's a plumbing issue er even though they caused it he said he was gonna call you when he left the house but he said it might not get through to [sys] ok [usr] call you today if i hadn't heard which i haven't i need i need it all booked for [sys] in that [usr] a [sys] respect [usr] plumber to come and try [sys] sorry [usr] and get [sys] the plumber [usr] rid of [sys] hasn't [usr] the airlock [sys] given you because [usr] that british [sys] it's [usr] gas [sys] the [usr] have [sys] plumber's [usr] created [sys] office they don't work in the office or anything but not quite the correct information a job needs to be raised [usr] -huh [sys] we don't raise the jobs we we get them from british gas you need to contact british gas to get the job raised for us to send somebody out for you sorry [usr] the guy [sys] i'm thinking [usr] said i need to [sys] i just [usr] contact [sys] said i don't think the [usr] [pii] [sys] plumber understands [usr] if i hadn't [sys] how it works because he doesn't work in the office and he's from british gas but he should have said to contact british gas because we work on their behalf we get jobs sent from british gas to us and then we put them on to our schedule board [usr] ok well i i was i was surprised to be honest with you cos i assumed that it was the british gas straight [sys] a bit [usr] the problem they'd have to deal with the problem but they obviously [sys] i'm [usr] haven't [sys] sorry about that sir [usr] that's [sys] but [usr] not your problem fine [sys] you're right [usr] i'll give them a call and chase them [sys] ok thank [usr] that's ok [sys] you bye bye [usr] thank you bye for now bye | 2Chase Call
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[usr] your brother's there [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we did that you can now book [usr] -huh [sys] plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] right [sys] hi how can i help you [usr] hello i've got a i've got someone coming out tonight and i was given the time till nine o'clock but i was just wondering if how many jobs they've got before they're heading to my place if i gave you my postcode [sys] we wouldn't know that unfortunately i'm sorry that it would it because just because it er is the british are you british tomorrow have you booked a british with that with [usr] i've just sorry i've just booked i just rang the number saying booked through they said it would be from it was [sys] fine [usr] about four till nine [sys] unfortunately we wouldn't know what what how many have got ahead of all the agents but they will give you a call [usr] right ok and there's not a cut off point will they definitely come [sys] but they'll give you a call [usr] ok thank you thanks [sys] sorry about that [usr] bye bye bye bye | 2Chase Call
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[sys] morning [pii] [usr] hi there i wonder if you can help me one of your plumbers came out to us on saturday to repair a leak and there was another part that he needed to do the full repair but he said somebody from your colleague would be in touch with me to let me know when he'd be able to come back and fit that [sys] what's the postcode please [usr] [pii] [pii] [sys] what was your name sorry [usr] [pii] [sys] and the first line of the address [usr] [pii] [sys] and what was it what was the repair to [usr] and it was the drain underneath the the pipe underneath the bath he he temporarily repaired it and he said but he did need another part for the overflow i think he said he said he'd be back with that at some point this week [sys] have you booked another appointment for tomorrow [usr] i i haven't done no he may he may have booked it in [sys] no it's a separate job that's been raised just bear with me i'm sorry i'm just reading the notes [usr] that's ok don't worry [sys] alright we'll have to just give the engineer a quick call just bear with me i'm gonna put you on hold [usr] of course [sys] thanks [usr] thank you [sys] hi thanks for holding right i can't get a hold of the engineer at the moment it's just going to his voice mail he may be in a no signal area i will [usr] ok [sys] have to wait for him to give me a call back the other job that i'm referring to i can see that the job was created on saturday for tomorrow for a toilet not flushing [usr] ohh no [sys] yes [usr] no it wasn't that it was to do with a leak that we've had [sys] i'm not sure it says [usr] look [sys] contact name is [pii] [usr] it's nice [sys] he's just calling in now just bear with me because i'm gonna have to get somebody else to [usr] ok [sys] just [usr] thank you [sys] bear with me thanks [usr] thanks [sys] hello [usr] hello [sys] hello i've just got somebody else speaking to the engineer while i've got you on hold he said he's still locating or trying to source the part at the moment once he's got it then he will obviously be giving you a call as i say there is definitely a job booked at your address for tomorrow but i said it's it says about a toilet not flushing with a contact name [usr] that's [sys] [pii] [usr] not no [sys] no [usr] that's that's not us [sys] no just wondering who may have booked that unless somebody's booked it at the wrong address i'm not sure [usr] possibly [sys] but if that's not an issue with your property then obviously i'll get that [usr] not [sys] sort [usr] us [sys] then i'm not sure why that's [usr] yes [sys] been raised and i said the engineer is still trying to source the parts he said once he's got he [usr] that's [sys] knows [usr] fine [sys] when it's and he'll give you a call just to get you booked in ok [usr] lovely has he got my number or my husband's [sys] let me just have a look on the job i've got a mobile ending [pii] [usr] that's my [sys] ok [usr] husband that's absolutely [sys] ok [usr] fine [sys] do you want me to put another number on there or is it just that one [usr] no that's [sys] ok [usr] fine you can use you could use mine as well let me give you [sys] ok [usr] mine it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] ok and what was your name sorry [usr] [pii] [sys] ok ok i'll put [usr] i'm gonna be working from the office tomorrow and thursday i take it it'll give me at least 24 hours [sys] we [usr] notice [sys] will give you a call and he knows it's in he'll just give you a call and say he's got the pass and ask when it's convenient obviously for him to attend around yourself [usr] amazing [sys] ok [usr] it's fine i say as long as we don't go fill the back up to overflow it's it's all fixed it's just the the overflow bit that needs [sys] i [usr] doing [sys] can see the temporary [usr] it's not [sys] pair for [usr] i [sys] now [usr] can't use it [sys] ok alright then i've updated that for you anyway and i said he'll give you a call once he knows in [usr] that's [sys] all [usr] wonderful [sys] right then no [usr] thank [sys] problem [usr] you ever much [sys] thank you bye bye [usr] bye bye bye | 2Chase Call
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[sys] hello thank you for calling dinah [usr] hello [sys] rod central london please [usr] hi [sys] note [usr] good [sys] that calls [usr] morning [sys] may [usr] how [sys] be [usr] are [sys] recorded [usr] you [sys] for monitoring [usr] i'm good [sys] and training purposes [usr] i'm calling you regarding the meter installation regarding the electric [sys] hello [usr] cd [sys] down [usr] meter [sys] the road [usr] installation we are coming to install the meter on [sys] hello [usr] 16th of october on monday [sys] hello [usr] i just want to confirm what will be the best suitable [sys] hello [usr] time for [sys] hi [usr] the installation [sys] how can i help [usr] yes sure we are morrisons major department [sys] [pii] i'm good [usr] from the [sys] thank [usr] british [sys] you how are [usr] site [sys] you [usr] for the meter installation on your business yes 9 a.m. in the morning yes sir good morning how are you [sys] regarding [usr] sir [sys] what sorry [usr] we are coming to install the meter on your business on 16th of october on monday 9 a.m. in the morning [sys] ok [usr] we are from british light 5 58 just a sec just a second just bear with me let me check just a second just bear with me sir [sys] ok bear with me one [usr] i got [sys] second i need [usr] it [sys] to check with [usr] we [sys] my team [usr] are [sys] because [usr] coming [sys] i'm [usr] on [sys] not aware [usr] for [sys] of this what's the what's the what's your team name again electrical [usr] halal meet meet [sys] ok but [usr] can [sys] you are coming [usr] you confirm [sys] to [usr] your address [sys] do what [usr] what's [sys] sorry [usr] the address we [sys] meter [usr] are the address we are having [sys] installation [usr] is [pii] [sys] ok [usr] [pii] with the post code [pii] [sys] one second [usr] what's your address can you confirm your address [pii] and [pii] and the post code [pii] [sys] hello [usr] one bear with [sys] hi [usr] me [sys] hi sorry [usr] british [sys] on [usr] gas is [sys] 16th [usr] the main distributor [sys] of october [usr] for that region [sys] what's the time slot [usr] that's [sys] you [usr] the [sys] are [usr] reason british [sys] planning [usr] cast [sys] to [usr] me [sys] attend [usr] here what's your business name but the [sys] my name ok [usr] name [sys] bear with me [usr] coming [sys] one second [usr] out [sys] i'm gonna [usr] with [sys] speak to my manager one [usr] halal [sys] second [usr] meat right now [sys] hello hello who is this sorry which company bridge has light for which which property [pii] [pii] at [pii] ok we don't have that i think this is the wrong call you're calling we don't have a property called 5 50 we don't own the property sure sorry halal meet [pii] i meet er it's [pii] for 11 or or it is i mean which address do you have because i will tell you yes it is correct or wrong no no one no no we don't have anything with [pii] at all [pii] i think you got the wrong number sorry it's completely different address we are we are [pii] [pii] and [pii] [pii] and [pii] we are number one en one one xh we are not british guests we are not at all sorry i can't give you information to you that i'm really sorry because you just asked me details call us once you find our details if that's the best thing that's wrong that's completely that's allowed you're not allowed me sorry thank you | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello it's on demand how may i help [usr] hi i made a booking online and i just wanted to check that everything's gonna happen because i haven't really heard anything [sys] that's ok can i take your post code [usr] [pii] [pii] [sys] and [pii] [usr] [pii] [sys] your name is [usr] my husband made the booking under [pii] [sys] the first line of the address [usr] middle [sys] er it's booked from eight till one on the 17th of october [usr] have have you got conference do which company is gonna be doing it said in the thing that it will be a [sys] our hand service is limited our franchise for that area [usr] ok cool and that all looks booked in and we should expect someone [sys] it is absolutely for the 17th [usr] ok [sys] between as i say between eight and one a morning appointment [usr] brilliant thank you much [sys] thank you cheers thank you [usr] cheers [sys] bye [usr] bye [sys] bye | 2Chase Call
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east [pii] good afternoon [pii] from [usr] hello [sys] hi there how can i help [usr] good morning your engineer came to my house at the 16th of december and it was i can give you the reference number is dy dash wowo dash 3701681 i repeat dy dash wo dash 3701681 [sys] ok perfect and is that [pii] [usr] yes [pii] what have what [sys] all right [usr] what happened in my idea is that exactly that your engineer came and ii i live with i need to when i called rich gas i i left that your engineer should come with valve because i believe it needs [sys] ok [usr] valve because there is a leak what happened is that he came your your man i i think his name is [pii] he came he was a very good man and even i made the survey all of 10 from 10 he was very polite very official but he said he tried it and he said it needs if it will it will leak again it it means it needs new ones and in that case call our company and update z and he said i don't know he did or not he will write that in his reboard for your [sys] he has got hair [usr] what's your name please [sys] [pii] [usr] [pii] for your information that only because also he went to the attic where is the boiler and he saw by himself is that is that is a the the indicator of the break bump or [sys] hm [usr] brier i don't know cylinder cylinder sorry the the brier cylinder is it should be between one and the two but it was under one anyhow he he opened it he made it he he he made the release for gas or something anyhow it came in between but since that time that zali came immediately following the day and [sys] ok [usr] zali is affecting the floor it is wooden floor he saw it by himself it is affecting the floor and also i have i'm 68 years old [pii] i know nothing about that about plumbing or anything and really i am worried why because when when when i saw how how he made it i made it again about the the indicator because then the cuter should be between one and the two i can't make it again it came down again i can't keep keep keep making it and i have no experience i shut down all the heating and i have a daughter daughter this is my problem [sys] ok ok bear with me just one second i'll speak with [pii] and i'll get the radiator valve that is needed [usr] yes please it needs one [sys] bear with me just one moment i'm gonna put you on hold [usr] ok thank you [sys] thank you hello [usr] hello [pii] yes my [sys] hi [usr] dear [sys] sorry [usr] bye [sys] about the way he's just coming out of job at the moment he can't speak but what i'll need to do is i'll have to get the radiator valve from him to get that ordered and and a new appointment would be need to be made through british gas just because the appointment from the 16th that has been closed i can't add another visit on you'd have to get in touch with british gas just open a recall job [usr] who [sys] and then we'll make it that the engineer comes with the part that is needed [usr] the problem is as i told you i have a daughter and i can't go on without heating and without hot water i don't know what i can do [sys] i understand we will come back but he just needs an appointment opened through british gas and then we can get someone sent with the valve [usr] ok what what i i supposed to call british guys and to tell him to tuesday morning [sys] tell them that you need to open a recall job [usr] to open the recall shop [sys] that's right [usr] ok i arrived the expiration between you and me i don't know to open the call shop [sys] exactly [usr] to open [sys] and then once that's opened we'll get someone sent out and we'll make sure that they bring the correct radar valve i'll speak with the engineer and make sure we have the right one for you [usr] ok it doesn't need for me to contact you again who will tell me about the appointment or anything bridge gas as well [sys] british gas they'll open it tell you the date tell you the time frame and then we'll send you a text confirmation [usr] ok thank you very much [pii] [sys] no [usr] thank [sys] problem [usr] you god bless you thank [sys] take [usr] you goodbye [sys] care bye bye [usr] used to | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name is [pii] how can i help [usr] hello we've got an engineer out on call we're we're just waiting to see what time he may arrive shall i give you the postcode [sys] let's have a look and see what who's been scheduled to sorry the system's a bit slow what's it doing that we go what's your post code please [usr] [pii] [sys] [pii] [usr] [pii] [sys] and your name and address [usr] well it it's been called by my mother missus [pii] at [pii] [sys] ok i got the details here right it has been scheduled to an engineer called [pii] [usr] yes [sys] who would never normally give you a call before they arrive they work all the way up till six o'clock if that's a shift or afterwards depending on what they're doing and they'll just work their way around the jobs but they will normally give you a call before they arrive and the contact details i've got on here from his main a phone number that ends [pii] [usr] well that's correct i just i just wondered if you had any idea cos the ladies [sys] iii i i don't have an eta all the jobs at the weekend are all emergencies it just really depends where he is it's how many jobs he's got and how long it takes to do each one [usr] ohh right what i mean what what time's the latest he could arrive do [sys] well they they they'll keep working through until they finish the jobs because they keep coming in all all night it depends what shift he's on some of them work from eight till six some work till later it just depends what what jobs he's got on [usr] right the thing is the lady of the house she she needs to pay him obviously but she's thinking [sys] -huh [usr] of maybe maybe going and staying with my sister for the night [sys] ok [usr] how would how would she then pay him over the phone [sys] it can be done by card as long as someone's there obviously it'll let him in access to whatever he's got to do [usr] no i mean the [sys] well [usr] she [sys] it can [usr] doesn't [sys] be done [usr] have to be present here with the card [sys] no no no as long as someone is at the site to let the engineer do the work then the payment can be done over the phone by card or by cash available at the time but now it can be done by card that's no problem [usr] over [sys] you [usr] the [sys] can [usr] phone [sys] take details [usr] if she [sys] of [usr] was if [sys] that [usr] she if she ended up staying at my sister's [sys] -huh [usr] she she could pay over the phone [sys] that can be arranged by the engineer [usr] right ok and do we have to pay today or can we be billed [sys] it's paid with a an on demand private job this for for residential it's paid on the cash or card [usr] all right ok well thanks for your help then [sys] right look i can what i can do i'll wait for the to do a quick call see if i can get a hold of them some [usr] please [sys] of them answer it depends [usr] because [sys] whether they're working or driving or whatever what i mean [usr] do you want me to stay on the line then [sys] no i i won't be too long hold on for me [usr] that's fine i'll stay on the line [sys] thanks dino is the uk s expert repair service offering fast professional solutions to building maintenance problems [usr] if you did want to go away you can pay over the phone with your card if that's the case i'll go up the road tomorrow and get you fi get 50 quid out [sys] our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams [usr] no [sys] of [usr] he's trying [sys] highly [usr] to find [sys] trained [usr] out [sys] and equipped engineers [usr] he said that's work until whenever they're done it could be midnight you don't want that do you no i'm on hold waiting for him to see this messy or call [sys] whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation [usr] you're not gonna just get someone else just that to do it suddenly now are you on a sunday [sys] hello is that [usr] hello there [sys] right i i spoke to the engineer that's on here but it's not up to him that's doing the work he will make sure the other engineer has got the job and try and give a call before they arrive payment over the phone no problem they can arrange that [usr] alright well have you any idea apart from that when he's gonna arrive [sys] i don't at the moment no i couldn't say it at the moment it depends what job the engine is on how long it's taken and where they are but i've asked them to arrange a call obviously as soon as possible to give you an idea to the to the site but i say and then if the person's not there they can arrange it over the phone as long as someone's there to let them on site to do the work [usr] all right ok well thank you very much [sys] well she thanks [usr] cheers [sys] just now [usr] bye [sys] then bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to dino my name's [pii] how can i help [usr] hello hiya expecting a phone call well it was yesterday or today to see when the the men are gonna come out and fix the the drain in the back it's been going on for about three or four weeks they haven't been able to [sys] right [usr] do much with the rain [sys] right ok is it work being done under british gas cover or is it something that was to be paid for [usr] well i've paid for it [sys] right ok right because the local team won't be open till eight ami mean [usr] we're [sys] i can have a look and see if there's any notes on it but the actual team themselves won't be open till eight let me just see what i can see though see if they put any notes or anything on there [usr] thanks [sys] for us what's your postcode [usr] it's [pii] [sys] yep ok doke one second that i see and if i could just take your name and the first line on the address [usr] yes it's [pii] [pii] [sys] because i can see the job is still and off site right ok they came on i just squeeze the water quickly let me just go back and probably p right ok i need to bring the pump to make sure it's all clear [usr] because i'm not i'm [sys] right [usr] i'm not [sys] ok [usr] in [sys] right that's fine no problem right ok they haven't put a provisional date or anything on there as yet do you want i i mean there's two options really for doing this if you want i can ask them to give you a call back send them a message and say they should be in the office in about a quarter of an hour time or do you want to give them a call after eight whatever's [usr] but can [sys] best [usr] you [sys] for you [usr] do [sys] really [usr] it for me please because i'm trying i'm trying [sys] sure [usr] to get ready [sys] sure [usr] for work and [sys] no that's [usr] it's [sys] fair [usr] just [sys] enough [usr] i don't want to leave this back door back gate open unless [sys] no [usr] it's absolutely necessary and could you just [sys] no [usr] make a note that please ask them to make sure that it's shut properly because [sys] right [usr] there's a few moody [sys] ok [usr] people live round here walking past and see the gates open and i [sys] right [usr] have [sys] ok not a problem well what i'll do is i'll put a note through now i'll ask him to give you a call anyway just to let sort [usr] you [sys] of what's [usr] see [sys] going [usr] i did [sys] on for [usr] speak to [sys] it [usr] them last week i did speak to them last week and they said it'd be monday tuesday or wednesday because we forecasted dry spells yesterday today [sys] it's [usr] and tomorrow [sys] a bit better [usr] and then [sys] now isn't it [usr] he said they'd phone me and i still haven't heard nothing and i [sys] you just [usr] i [sys] noted anything [usr] seem [sys] yet [usr] to be doing all the chasing but i think she'll be [sys] no [usr] they should be doing calling me if what i mean i've paid £780 [sys] but [usr] up front and i i'm not even getting a phone call you know i'm not really happy to be honest not your [sys] no [usr] fault [sys] no as i say [usr] you [sys] i'll get him to give you a call just to confirm everything but you say it's finally stopped raining for a it hasn't it [usr] thank [sys] i'm only [usr] god [sys] in [usr] i [sys] dot [usr] know i know [sys] how [usr] just [sys] many miles [usr] it [sys] away from you just never seem to stop there every time you look at them it's raining again [usr] i know [sys] but [usr] i know it's believable [sys] i i have to say i think i might have had 24 hours in stockport without any rain it's that's a definite rarity at the minute but no no worries i'll send them a message over now [usr] do you [sys] ask [usr] know what [sys] him [usr] you're [sys] to give [usr] helpful [sys] you a bell but [usr] thanks [sys] no [usr] for your help [sys] problem [usr] you've been [sys] at [usr] smashing [sys] all we'll give you a bell shortly [usr] all [sys] you're [usr] right [sys] welcome [usr] have [sys] cheers [usr] a nice [sys] thank you [usr] day [sys] bye [usr] bye bye bye [sys] bye bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few e clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote good afternoon good morning thank you for calling dino [pii] speaking how can i help [usr] i've got a booking that i just need to cancel please [sys] i can have a look what's the postcode it's booked under [usr] [pii] [sys] [pii] let me see if i can find anything and what name is the job booked under [usr] [pii] [sys] and if i could also take the first line of the address [usr] [pii] [sys] and just for data protection as well if i could also take your mobile phone number please [usr] [pii] [sys] right let me get that canceled bear with me yep there you go that's all canceled for you [usr] thank you very much [sys] no [usr] cheers [sys] problem take care [usr] ok thanks [sys] bye [usr] bye | 2Chase Call
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues good morning [pii] speaking [usr] i wonder if you can help me please one of your guys came out to our house last week and couldn't fix what needed to be fixed but said he would get somebody to get back in touch with us with a view to arranging a k nine intervention [sys] can i have your [usr] but [sys] postcode [usr] i haven't heard [sys] please [usr] anything yet [sys] sorry [usr] eh [pii] [sys] [pii] [pii] [usr] [pii] [sys] all right you've come through to the [pii] office we don't deal [usr] -huh [sys] with any jobs in the eh area could i give you the number of the [pii] office [usr] ok sure [sys] ok [usr] of course [sys] they're on [usr] absolutely [sys] [pii] [usr] thanks [sys] [pii] [pii] ok that's [usr] ok that's great sorry about that [pii] [sys] that's it ok thank you bye [usr] thank you bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team [usr] i [sys] if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately eight minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments that our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help [usr] it's you too [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year [usr] that makes sense it's funny and [sys] if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit good day you are through to home care services you are speaking to how you doing today that's [usr] fine [sys] great [usr] thank you [sys] alright if you can provide me with your home care account number or your postal code i can pull up your details and further assist you [usr] home care number [sys] it [usr] is [pii] [sys] is [pii] [usr] [pii] [sys] that [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok let's pull your details up ok what would you me to do whilst we are pulling up your details [usr] i need to ii i want to speak to [pii] it's just we've already got a home care account [sys] you'd to speak to down the road ok is it with [usr] yes have i not [sys] no [usr] come through [sys] no [usr] to [sys] no [usr] [pii] [sys] you you're through to british gas home care services [usr] right ok well i went through to the diner rod and it gave me an option of saying if you already have a home care account press this option are you able to sort [sys] if [usr] out [sys] that's [usr] a diner [sys] no [usr] rod service [sys] no [usr] or do i need [sys] if [usr] to call [sys] it's [usr] them [sys] your [usr] separately [sys] toilet that's not flushing or drain that's blocked or a pipe that's leaking or whatever the case may be i can i can assist you in booking your appointment to get you out and yes yes that's [usr] ok [sys] that's correct [usr] perfect [sys] tell me more about the problem [usr] it's an external drain we have that just keeps it's just very slow flowing and it's get fills up with clay sludge material and from time to time it overflows we just need someone [sys] ok [usr] to come and [sys] with [usr] have a look at [sys] regards [usr] it please [sys] to that drain ok is that outside your property or inside your property [usr] it's outside [sys] we don't cover the drain outside your property [usr] it it's part of the property it's it's on the it's on the wall it's not outside it's on it's part of the wall [sys] let's just clarify is it inside the property or outside the property [usr] it's part of the property [sys] is it in the boundary of the property ok then that's that's inside the boundary of the property all right with regard to this train you is it blocked ok [usr] slow floating [sys] i just [usr] yes [sys] need to confirm who who am i speaking to [usr] the policy is in my wife's name [pii] i'm her husband [sys] ok [usr] [pii] [sys] perfect you confirm your wife as all right can you confirm with me the address and postal code again [usr] [pii] [sys] alright perfect can you confirm with me your date of birth please [usr] er [pii] date of birth [sys] ok [usr] is seventh of [sys] a mobile [usr] 84 [sys] number [usr] er i'll have to look it up o [pii] [sys] right [usr] [pii] [sys] ok that's correct ok let's book that appointment [usr] ok [sys] alright i do see that you have an active home care for and of course that includes plumb and dr cover ok alright i'm gonna book this one for you alright what you also can do is alright there is other alternatives a british app ok a lot of our customers are using it because they book appointments on the go ok ok let's go to plumbing and drains and we say a blockage right the blockage is a [usr] sorry just to confirm it sorry just to confirm [sys] will [usr] it will be [pii] [sys] be [usr] coming out [sys] not [usr] won't it [sys] well is now known as but it was previously known as ok but of course is also a partnership with british gas as well ok alright i'm listed as a blockage right is the blockage inside or outside your home [usr] we've been through this haven't we it's on the [sys] i'll just [usr] it's on [sys] have [usr] the [sys] to [usr] boundary of the it's on the it's [sys] ok i'll [usr] outside [sys] put it [usr] the [sys] on [usr] kitchen [sys] file ok these are just the standard questions that i have to ask ok is the drain overflowing no no all right [usr] no not at the moment [sys] ok do you have a toilet that you can use yes ok perfect ok [usr] yes [sys] i'm gonna put in here under the instructions to the engineer what is what you spoke about ok you said you have a drain right right there's a train [usr] bye bye [sys] that you pointed out to me is flowing slow alright flowing slow [usr] yes [sys] and and it does it it's not overflowing ok [usr] not [sys] can [usr] at the [sys] i [usr] moment [sys] put in [usr] it [sys] there [usr] does sometimes [sys] overflow sometimes ok it can be more [usr] yes [sys] information this is the this is what the engineer will be seeing alright flows sometimes give me some more information [usr] it it just [sys] ok [usr] fills up with sludge and clay and it drain it drains from the kitchen and the bathroom [sys] ok ok [usr] we just [sys] i'll [usr] need [sys] put [usr] it sorted [sys] in there drains from kitchen and bathroom ok drains from kitchen and bathroom bye ok perfect ok i'm just waiting for the system to give me a date i can get an engineer out for you ok [usr] ok great [sys] it says fetching appointment slots ok i can get you one tomorrow you can choose tomorrow or monday [usr] er no can i can i ask for next thursday [sys] thursday [usr] thursday the 21st of september [sys] let me see if thursday is available thursday is fully booked fully thursday [usr] ok [sys] tuesday [usr] tuesday [sys] the 19th [usr] the ninth [sys] that's available [usr] tuesday [sys] that's available [usr] the 19th [sys] all right i got a all day slot for you there all right i got a 8 to 1 slot ok perfect [usr] 88 [sys] i'll book [usr] [pii] [sys] that [usr] 1 [sys] one [usr] would [sys] for [usr] be perfect [sys] you let me [usr] please [sys] just confirm that one on my end let's just confirm appointment all right does the customer agree to store card details yes do you agree to [usr] sorry [sys] store your card details on the system yep [usr] do i need to store [sys] there's [usr] them on the [sys] a £60 [usr] system [sys] excess ok perfect that's that's [usr] yes of course [sys] that's [usr] do i not [sys] that's [usr] just [sys] that's [usr] pay [sys] why i'm [usr] that [sys] asking [usr] as a one [sys] ok [usr] off rather [sys] it's just basic questions [usr] that's the [sys] that [usr] same [sys] i'm asking [usr] thing is [sys] you i know [usr] it [sys] some of the questions that [usr] ok [sys] i've asked you some of the questions that has been repeated but i mean the system was loading up i was jumping the gun but does the customer want a written confirmation of the agreement or storing of card details yes ma'am cover [usr] i'm just a little bit confused can i not just pay the excess without having my card details [sys] well [usr] stored [sys] no i know you nobody can with that ok fine ok [usr] ok [sys] look [usr] that's fine whatever needs to be done [sys] what i'm asking is do you want written confirmation of the student of car titles yes or no no alright perfect [usr] no [sys] i'm going to put there your name right your name is mr [pii] [usr] my [sys] ok [usr] first name is [pii] [sys] [pii] ok [usr] no my surname is different it's good [sys] [pii] [usr] it's i'll spell it for you [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok perfect i got that then your your contact number is [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok perfect just give me a moment all right just to confirm everything all right british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you alright mr hello just waiting for the system to [usr] hi [sys] generate the reference number everything is done they will be out between eight and one we agreed on the 19th i'd to give you a reference number for the job all right it is delta yankee dash whiskey oscar [usr] delta yankee [sys] dash 3416 [usr] whiskey oscar [sys] 042 [usr] 3416 [sys] have i covered everything on the call [usr] 042 [sys] for you [usr] just [sys] between [usr] confirm they're coming on tuesday the [sys] that [usr] 19th [sys] is 100% [usr] of september between [sys] correct [usr] 8 a.m. and 1 p.m. [sys] all right have a lovely day further [usr] ok great [sys] bye bye for now [usr] great and then in sorry can i just check the £60 [sys] yes [usr] excess do i pay that once they've [sys] yes [usr] come they'll take payment the the actual diner or engineer [sys] i [usr] will [sys] if [usr] take the [sys] if [usr] month [sys] if [usr] payment [sys] i'm under [usr] from [sys] correct [usr] me [sys] i think the payment will go off once i think let let me just confirm that for you ok british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call that's 100% correct all right once the job is completed then you will pay that £60 ok all right man have i covered everything for you on [usr] ok [sys] the call [usr] perfect thanks for your help [sys] they well they [usr] i will [sys] normally [usr] i get a text message [sys] contact [usr] or an email just [sys] you [usr] confirming [sys] when [usr] that slot [sys] they're on the route to you all right just make sure that you're there because sometimes it's they come to the door no one opens the door then no no no access just make sure that you're there or keep your phone on loud or or mobile and then they'll be able to contact you ok they [usr] sure [sys] they [usr] but but they [sys] they [usr] will [sys] normally [usr] call [sys] send [usr] before [sys] a text message [usr] an hour before they arrive [sys] all [usr] or half [sys] right [usr] an hour before [sys] if [usr] they arrive [sys] and they do also give you a call if they come to the [usr] ok [sys] entrance [usr] perfect [sys] and there's no one opening up the call to say they're there before they leave ok alright then cheerio bye bye [usr] ok perfect thanks very much bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] can we [sys] we [usr] book it online [sys] record calls for quality and training purposes [usr] just hold [sys] good afternoon dino you're through to [pii] how can i help [usr] hi good afternoon we've been having problems with our drain in the shower and the kitchen sink it's just a bit slow to drain i was wondering if we could book someone to come out and have a look for us [sys] of course do you have a policy with british gas supplement and drains or is it just a one off visit [usr] it's just a one off visit we just phoned our heating engineer and then he recommended you guys [sys] ok and is it a domestic property sir [usr] yes [sys] can i take your postcode please [usr] [pii] [sys] thank you and the first line of the address there please [usr] [pii] [sys] did you say [pii] [usr] yes [sys] thank you and can i take your name as well please [usr] it's [pii] [sys] thank you and your best contact number please [usr] my mobile number is the best it's [pii] [pii] [sys] that's [pii] and have you got an email address at all that we can take [usr] it's [pii] [pii] [pii] [pii] [sys] thank you and is there anybody at the property with any vulnerabilities at all [usr] no [sys] it won't be a minute i'm just gonna fill in some things it won't be a minute for you [usr] sorry what do you mean by phone but i've got a three year old but she's otherwise fine [sys] it's anybody with any health issues or issues getting to the door and stuff [usr] no that's fine none of that [sys] ok i'm just gonna have a look and see when the next available appointment is just whilst i'm doing that i'll just tell you how it works there is no call out charge but the prices do start at 100 and £80 what happens is one of the engineers come out they have a look and they assess their job and what they do is they confirm the price on the visit with yourself if you're happy and you do decide [usr] huh [sys] you want to go ahead it's just payment on completion either by card or cash i've got monday all day or i've got a tuesday morning tuesday afternoon or wednesday morning or wednesday afternoon [usr] let me just check with my husband one moment though because he works from home but he has meetings did you say sorry one moment [pii] he just got the availability did you say [sys] monday [usr] it was it monday [sys] all day [usr] all [sys] it's [usr] day [sys] between [usr] did [sys] eight [usr] you say [sys] and six or there's a tuesday morning between eight and one or a tuesday afternoon between one and six [usr] tuesday morning thursday afternoon and [sys] wednesday [usr] what are [sys] morning [usr] the other options [sys] and wednesday [usr] sorry [sys] afternoon [usr] wedne wednesday morning and wednesday afternoon ok mon monday [sys] no [usr] monday [sys] problem i'll [usr] all [sys] get [usr] day [sys] that [usr] is fine [sys] booked in [usr] you [sys] for [usr] say [sys] you now and what will happen on the day is the engineer will give you a call when [usr] ok [sys] you're next on the list just to let how long it's gonna be before they get to you [usr] ok [sys] you're very [usr] perfect [sys] welcome that's [usr] thank [sys] all been [usr] you [sys] booked [usr] very much [sys] in now [usr] for your help thanks [sys] you're very welcome take [usr] super [sys] care now [usr] thank [sys] bye [usr] you bye [sys] bye [usr] bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through today speaking to how can i help [usr] hello i've got somebody coming round to look at my drains today can i give you the reference number [sys] you can it's dywo [usr] 345 8238 [sys] the first line of the address and the postcode please [usr] fosca ip [pii] [sys] i'm just the name the job was booked under [usr] mummy in [sys] thank you how can i help [usr] i called somebody a few minutes ago and they they gave me they said they would send me the telephone number for the person who was coming but they've sent me an incorrect number and i wondered if i could have the correct number [sys] what did they send you the the of the local office number [usr] no they sent me they said they were going to send me his mobile number but the number they've sent me begins with a one [sys] strange [usr] his name was [pii] apparently the the name of the the name of [sys] what [usr] the person coming [sys] what it is it is what's cos we don't really give out the engineer number if i'm honest what what number did they give you one [usr] hang on a second and i'll just double check for you [sys] it's probably odds on it's gonna be the number at the office where he works from [usr] ok [sys] and they'll [usr] well [sys] be [usr] number [sys] able to [usr] they sent me was [pii] [sys] right ok is the office where he works from it's just got a zero on the front of that [usr] it's [pii] [sys] yep [pii] [usr] ok thanks a lot [sys] no problem take [usr] thanks [sys] care bye bye now [usr] bye [sys] thank you bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thank you for calling you're through to british gas services is speaking how can i help you [usr] ohh good morning i've got a plumbing appointment booked for tomorrow through through my home care agreement with with [pii] and i had two phone messages this morning one confirming the appointment and the other one asking me to ring [pii] any any idea why [sys] ok let me check for you can you give me the account number please [usr] 911003202400 [sys] thank you comes in can you confirm your name please [usr] [pii] [sys] your date of birth [usr] third of june 55 [sys] and your email [usr] [pii] [sys] thank you much [usr] bye [sys] ok [usr] cancer [sys] i'm just gonna have a look on the system for you [usr] ok [sys] appointment for the second [usr] tomorrow [sys] it's for the second it's still it's still on i'm not sure why you got those messages [usr] well [sys] but it's definitely still on on the system [usr] ok well the the first message confirmed that appointment for tomorrow i was expecting that i didn't take any notice but the second one said please ring [pii] [sys] i'm not sure why to be honest [usr] no [sys] i can't [usr] me [sys] say [usr] neither [sys] but it [usr] it [sys] just [usr] just [sys] says [usr] see [sys] here [usr] the [sys] that the it's a active job it's open scheduled it's definitely on for tomorrow but i don't know why you received that message to [usr] right [sys] say you must call us [usr] no neither do i there's nothing i need to do anyway it was at seven o'clock this morning and i wasn't at my best shall we say [sys] ok i understand but don't worry about it i think maybe it was sent in error [usr] probably [sys] but there's definitely no reason for you to have to call us [usr] ok [sys] but the appointment is still on [usr] for [sys] and [usr] tomorrow [sys] everything is still booked [usr] ok all right thank thank you very much then [sys] my pleasure mrs [usr] thank [sys] [pii] [usr] you [sys] have a good [usr] thank [sys] day further [usr] you very much bye bye [sys] bye bye [usr] ok | 2Chase Call
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[sys] good afternoon plumbing speaking how can i help [usr] hello hi good afternoon i'm just wondering do you keep a record of jobs that you er you've done [sys] up to a certain point we there's a digital record of jobs for the last few years what's the post code of the property that i can check [usr] ok it's [pii] [sys] ok and the first line of address there to [usr] it's [pii] [sys] [pii] ok [usr] it's [sys] let [usr] not [sys] me double check [usr] i mean the engineer that came out it was fantastic super friendly did a great job i just i just wanted to get a record of it the phone [sys] i'm just double checking on the system to see if that's still on here bear with me [usr] i mean if you're staying up for three years it most definitely should be [sys] ok i could see a visit back in 2022 [usr] ok that that would be the one that would have been i can't remember which date it would have been exactly but it was your plumber [pii] his name was he came [sys] yes [usr] out and he was fantastic do you have a report for that do you think do you think you could email it to me for something just some reference to it [sys] sure i can email that across there what's the email address to send it to [usr] ok it's i'll spell it for you [pii] [sys] [pii] all right [usr] that's [pii] you got that [sys] ok [usr] [pii] [pii] [sys] [pii] ok i can get that email across to you shortly that's for the visit from the 28th of february there i can get that sent across now [usr] ok was that 20th of september was that sorry [sys] 28th of february 2022 [usr] all right lovely thank i'd really appreciate it if you can send that over that would be fantastic [sys] no problem that should be coming over across shortly then ok [usr] right thank you much bye [sys] ok [usr] bye [sys] bye bye bye bye | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately four minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same opponents as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high fat app could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kid appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas alliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit hello there you're through to [pii] before we begin can i come from the nature of today's call [usr] i'm just trying to find out when my engineer is gonna be here i was just on the phone to someone who was checking and then after five minutes it started going through to leave a voice message which they told me to hold on and then [sys] ok [usr] i got cut [sys] understood [usr] off [sys] i do apologize that happens let's make sure this doesn't happen again if the line does drop could i just confirm the number that you're calling on [usr] yep [sys] i've got it here ends in [pii] is that the best one to call you back on no [usr] that's [sys] worries [usr] correct [sys] if if if the line does [usr] that's [sys] drop [usr] the [sys] i'll give [usr] one [sys] you a call back could i just confirm the [usr] ok [sys] first line of the address [usr] it's [pii] [sys] ok doke and could i just confirm your name and date of birth just for security [usr] it's [pii] date of birth birth of 11th [sys] fantastic [usr] 1980 [sys] let's have a look at your engineer for you bear with me a moment and could i just confirm the the type of engineer we're we're expecting [usr] mcg guy [pii] it got canceled earlier in the month and rescheduled for today which i presume was between eight and one but i still haven't heard anything other than that they're [sys] okey [usr] coming [sys] doke [usr] today [sys] yesterday today i've got it here it's in the afternoon that's between 12 and six if you'd i could have a quick word with the local office and see if i can find out where he is [usr] if you could please because i've still [sys] ok [usr] got to go to [sys] no [usr] work [sys] worries bear with me a moment just gonna pop you on a short hold just to get in contact with the local office if the line does drop i'll give you a call back ok no worries [usr] excellent [sys] bear [usr] thank [sys] with me [usr] you [sys] a moment [usr] mate cheers [sys] alright hello there can you hear me again hello there i was spoken [usr] hello mate [sys] with the with the dino team it it is booked in for an afternoon appointment unfortunately they weren't able to give more of a precise time as to when he'd be looking to attend it it depends on how how his jobs go leading up to you but he will give you a call ahead to let when he's on his way [usr] ok [sys] no worries with that all sorted is there anything else i can do for you today [usr] no if i i don't suppose you can check if i was to reschedule it what what was the next appointment date [sys] let me have a quick look see if i can have a look for you bear with me a moment all right just bear with me a moment my system's just loading up the appointments [usr] ok [sys] the next appointment would be the second of january that's next tuesday [usr] is [sys] it [usr] that [sys] it [usr] morning [sys] would be an all [usr] or afternoon [sys] day appointment that would be between eight and six the next morning or afternoon appointment i've got the the ninth of january else it's all day appointments between between the second and the ninth [usr] i'll just stick with today's [sys] that's ok [usr] one mate i'll [sys] no worries [usr] just have [sys] we'll [usr] to [sys] we'll [usr] wait [sys] keep keep it as is that's [usr] ok [sys] ok [usr] mate ok [sys] no [usr] mate [sys] worries [usr] lovely [sys] thank you very [usr] all [sys] much hope [usr] right [sys] you're having a good [usr] your help [sys] day bye bye [usr] cheers mate bye bye you too bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well can i know my name is [pii] how can i help [usr] are you all right i phoned you yesterday regarding a job at [pii] i'm [sys] ok [usr] just ringing up because the number that i gave you yesterday they've lost the phone i've no way of the engineer getting [sys] right [usr] in touch with me [sys] ok let's have a look what's the postcode for the property [usr] [pii] [sys] yep [usr] [pii] [sys] ok one moment i'm just gonna pop into here [usr] no [sys] and then right give me a moment then let me get you across to our local team i'll get them to make sure everything's set up and they can make sure the engineer's got the right number and everything one sec [usr] no i think he [sys] you're welcome dad [pii] [usr] hi you all right pal i just spoke to operator then i called yesterday for a job regarding [pii] the number the contact number that i gave yesterday the phone's been lost [sys] right what [usr] just wanted [sys] what's [usr] to [sys] the [usr] update [sys] postcode [usr] a number [pii] [sys] what's the postcode [usr] [pii] [pii] [sys] it looks he's on his way now what what's the number [usr] the new contact number is [pii] [pii] [pii] there is people in the house i just he couldn't get in contact with us i didn't know when he were coming or anything [sys] all right looks he's on his way [usr] perfect that's brilliant thank you [sys] all right then thank you very much bye [usr] cheers bye bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help zebra how can i help [usr] hiya i booked well through my housing association i've got an appointment for someone to come out i just wanna check if they're still coming out today because you didn't come yesterday [sys] what's the post code let's have a look [usr] [pii] [pii] [sys] [pii] where are we [pii] why didn't they come out yesterday it was dispatched for today anyway right a look at that where are we couldn't attend yesterday got covid right he's still he's on for today engineer called [pii] he'll give you a ring when he's en route let me see where he is well i've got you [usr] that would be amazing [sys] ian all right his next job he's on he's on site in [pii] at the minute i'm then r un p nine e i not sure it and then my interview for ok to be honest i don't know what he's doing after that it will be today though he's definitely got the job he's got about four other jobs but he he will definitely be today he'll give you a ring when he's on the way [usr] could you ring me because i am going out and i'm gonna be half an hour away could he ring me when he's half an hour away is there any chance [sys] that's [usr] you can pass [sys] normal that's normal anyway but i'll [usr] ok [sys] put a note another note on for him anyway and make [usr] because i [sys] sure [usr] really [sys] he gives [usr] don't [sys] you [usr] want [sys] a ring [usr] him to be i'm five minutes away and i'm sorry you've got to wait for me to come because i he [sys] no [usr] wouldn't [sys] i get [usr] want [sys] that [usr] me [sys] i get that right [usr] if he [sys] no no worries at all i'll get him to ring [usr] 00 [sys] you when he's about [usr] thank [sys] half an hour away [usr] you much ok [sys] no worries take [usr] thank [sys] care [usr] you [sys] see you [usr] take [sys] soon [usr] care bye [sys] bye [usr] bye [sys] now | 2Chase Call
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino [pii] london dot com [usr] ok [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy [usr] really [sys] assisting other customers please continue [usr] i [sys] to [usr] need [sys] hold [usr] to go through [sys] and the [usr] one [sys] next available agent will [usr] number [sys] take [usr] for [sys] your [usr] london [sys] call [usr] one [sys] alternatively you can email your query to office at [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] com [usr] you want two bits of ok are you are you watching sources [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email query to office at dino [pii] london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] dot com [usr] can you give me any and put speaking that'll be that [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at [pii] [usr] i wanna check sorry i think it's possible [sys] thank you for calling dino plan your call is very important to us all of our agents are currently busy assisting other customers please continue to hold the next available agent will take call alternatively you can email your query to office [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] [usr] i want to british gas town and see if you can get when the next appointment would be for get them to come back it's kk [pii] then 146 it i think it's [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] [usr] right ok this is just a on two what work just the bye hi good afternoon [sys] good [usr] to [sys] afternoon [usr] you my [sys] [pii] [usr] name is [pii] i had one of your engineers at our this morning to do repairs to our toilet over plumbing we've got the yellow form do you want the service id number we've had your engineer here [sys] service [usr] today to do a repair [sys] id number [usr] for us and it's worse now than what it was before he came [sys] ok [usr] it's bravo romeo 33 [sys] can i get your postcode [usr] hotel [sys] please [usr] [pii] [pii] papa hotel [sys] bravo [pii] three [usr] that spectrum [sys] and is that in [pii] [usr] i've just [sys] you've come [usr] some [sys] through [usr] one [sys] to [usr] of your other [sys] the [usr] units [sys] franchise [usr] put me through [sys] in [usr] to [sys] [pii] [usr] you right [sys] just i do apologize i can get you the it's definitely a plumbing a plumber that attended to your property [usr] no no it was [sys] was [usr] plumbing [sys] it [usr] it's [sys] or [usr] a toilet [sys] was it to do with your drainage and blockage plumbing ok ok that's not a problem just bear with me [usr] to vote [sys] the number that you need to call is [pii] [usr] [pii] [sys] [pii] [usr] well that's the number she's supposed to put me through [sys] [pii] [usr] to that's the one i originally we she's obviously put me through to the wrong location ok ok [sys] you've come [usr] i'll try that number all right that's thank [sys] you've come [usr] you thanks [sys] through to a different [usr] for your help bye bye [sys] location i'm afraid that's no problem thank you bye | 2Chase Call
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[sys] good morning dino plumbing [pii] speaking how can i help [usr] good morning [pii] i think i might have the wrong number but if you could help me please we had job done by [pii] well through our gas board insurance last week [sys] was [usr] is [sys] it [usr] this [sys] dino [usr] a different [sys] rod [usr] number [sys] was it dino rod or dino plumbing cos we're a separate franchise to dior rod [usr] i don't know [sys] can [usr] i'm [sys] i take [usr] sure [sys] your post code and i'll check [usr] yes [sys] if [usr] it's [sys] we've got your details on our system please [usr] it's [pii] [pii] [sys] at [pii] hotel [usr] yes [sys] hold the line i'll just pull your details up thank you [usr] thank you was it [pii] that come it was wasn't he not dina plumbing ohh right [sys] hello [usr] hello [sys] can you confirm your name and the first line of the address please [usr] it's [pii] [pii] [sys] ok there's a gentleman called [pii] visited [usr] y yes that was right yes [sys] and an an invoice was requested to fit a new hot water cylinder and it was reinstated [usr] yes [sys] how can i help you [usr] well it they came and fitted the new er cylinder and then we had a shower the day after and all the water was still coming through the hole in the ceiling [pii] came back and he said it was thought that it was a seal around the shower itself [sys] yes [usr] my husband's re sealed all round the shower and this morning he's gone in and the water is still coming through the ceiling he's made the hole a bit larger in the living room and he can see it's coming from the the trap under the shower [sys] ok i need to speak to a colleague can you just hold the line a moment please thank [usr] yes [sys] you [usr] certainly that's where it's coming from isn't it the trap under the shower what that must have been well i can always just book another appointment for nice with the gas board yes [sys] hello [usr] i [sys] you're through to [pii] hi [usr] ohh hello [sys] i understand that you've sealed around the shower now but it's still [usr] yes [sys] an issue [usr] yes er my husband's just made the hole a bit bigger in the lounge in the ceiling where the water came through originally and he's put the torch in and you you can see the leaks coming from the trap under the shower the water [sys] ok [usr] trap do i need to rebook [sys] no [usr] with [sys] that's [usr] gas board [sys] fine [usr] or [sys] are you at home this afternoon ok [usr] we [sys] [pii] [usr] are yes [sys] on a job this morning which is gonna take him a good few hours [usr] ok [sys] but i'll get him to you this afternoon if that's ok [usr] you'll be dreading coming down day close [sys] it'll be fine [usr] ok tell him [sys] i [usr] not [sys] will [usr] to bring a gun [sys] i will [usr] with you [sys] enticing with coffee it always works [usr] ohh right he's a very nice [sys] that [usr] gentleman [sys] is good to [usr] anyway [sys] hear right [usr] bless [sys] i'll get him to [usr] him [sys] you this afternoon [usr] ok [sys] alright thank [usr] thank [sys] you take [usr] you [sys] care [usr] much [sys] now bye [usr] thank you bye | 2Chase Call
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[sys] thank you for calling dina road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for reception if good afternoon [pii] [usr] hello i paid for down the road to come out to me today he said that he they said they'd be there at 3 30 it's now 5 to 4 and there's no sign of a road [sys] ok sorry bear with me one wee second can i just take a name there please [usr] yes my name is mrs [pii] [pii] [sys] right miss [pii] just to explain the guy who deals with down the road is [pii] and i'm sure you were speaking to him [usr] yes [sys] he's just in a meeting at the moment i'm just fielding his calls at the moment i don't have any access to his system let me see if i can grab i'm not sure who he was sending out to but let me try a couple of his drivers to see if they can enlighten me as to where they're at are you ok to hold the line a wee moment just [usr] yes yes [sys] no problem bear with me one second then sorry miss can i just ask what area what area you're in [usr] yes i i i'm and i'm bt 27 4 dq [sys] bt 27 4 d for [usr] d for [pii] q [sys] that'll be fine ok no worries [usr] right [sys] thank you [usr] ok [sys] thanks a lot thank you ms [pii] apologies for holding you're there apparently i haven't been able to speak to the driver but apparently he is en route to you at the moment do you want me to give you a wee call back i'll try to figure out where exactly he's at or what his estimated time is and i'll give you a call back [usr] is he is he on his way here [sys] one sec one second i think we can maybe use the tracker here to see where exactly he's at but i believe yes he is en route to you just give me one moment here [usr] ok right [sys] ms [pii] bear with me one second [pii] has just returned to his desk i'm going to pop you on through to him [usr] ok thank you [sys] ok [usr] thank [sys] you're [usr] you [sys] welcome no problem [usr] ok [sys] hi [pii] you all right [usr] yes i'm fine thanks i just wanted to know was where was he coming or [sys] yes [usr] what [sys] he definitely is and i understand why you're ringing us per conversation when you phoned about paying and not no one turning up he is at the m [pii] at the apple green his last job in [pii] should have been an hour and it lasted three hours he's run about two hours behind he should have been with you about half two but he will definitely be there to take my word for it he's at the [usr] all [sys] apple [usr] right [sys] green [usr] that's [sys] i can see [usr] fine [sys] the videos all right [usr] as long as long as i know [sys] no [usr] who's going to be here [sys] he'll [usr] because [sys] he'll [usr] i i i'll [sys] definitely be there [usr] stay in and wait for him because my husband's in bed sick and [sys] right [usr] he's no use to me all right [sys] no [usr] ok [sys] worries [usr] thank [sys] [pii] see [usr] you [sys] you later [usr] much [sys] bye bye [usr] thank [sys] bye [usr] you [sys] bye bye [usr] bye [sys] bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one we record calls for quality and training purposes the current wait time is approximately six minutes [usr] not such a good [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] paper work connected to [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hiver new boiler offers [usr] thank you [sys] search british [usr] much [sys] gas offers online or ask us today [usr] right [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more [usr] if you [sys] energy [usr] do [sys] efficient homes [usr] all right [sys] want to save a few £100 a year on your energy bills ask us how a high thermostat could help [usr] that hm [sys] if [usr] other [sys] you have [usr] than [sys] home [usr] to [sys] care cover for your boiler and we can't repair it we'll [usr] pass [sys] replace it for free if it's under seven years old whether we installed or not [usr] she [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% [usr] to to [sys] the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too [usr] thank you [sys] on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit good afternoon you're through to you're speaking with [usr] good afternoon sorry can move be with you at the moment just move to somewhere that signals better [sys] yep and can you hear me ok [usr] right i had a quote for replacement of my shower pump which we paid for up front three weeks ago i've heard nothing since i phoned [sys] ok [usr] you last week last monday your colleague contacted the relevant office and they assured us we would get a phone call within within half an hour half an hour we're still waiting for that phone call [sys] all right they didn't get back to you the apologies about that i'm just gonna bring up your account and have a look into this for you now would it be all right if i just take your postcode [usr] [pii] [sys] yep [usr] [pii] [sys] ok and your house number [usr] [pii] [sys] ok [usr] have [sys] thank [usr] turned it [sys] you [usr] on [sys] and is is it mister [pii] [usr] that's correct yes [sys] ok thanks i'll just have a look into this for you now [usr] right that all just thought to be quick can sit here i wish [sys] ok would it be all right if i just pop you on hold for a moment i'll just speak to the local office and then explain what's happened and see that they're able to get this organized for you [usr] right i is it normal to ask someone to pay for a job up front [sys] and [usr] because [sys] if [usr] your paperwork [sys] they've done [usr] says [sys] it [usr] that should be paid for on completion [sys] i'll just see if i can get any more info from the quote [usr] please [sys] do you want [usr] it seems [sys] me [usr] strange [sys] of course we got our own validation team in in british gas do you want me to speak to them first just they they're really good to be honest they can look at the quote and make sure that all the pricing looks right and i'll check that they would normally take the the money up front for something this [usr] well they've taken the money upfront yes [sys] i'll just speak to them they can have a look [usr] thank [sys] over and [usr] you [sys] make sure ok [usr] ok [sys] that [usr] thank you [sys] looks ok i'll just pop you on hold for a minute [usr] ok thank you [sys] ok [usr] to understand i i think that it should be changed within 30 days why would you want us to and the [sys] british gas is an inclusive company [usr] and then [sys] for all [usr] the he didn't [sys] we're [usr] get [sys] proud [usr] in touch [sys] that our workforce [usr] because [sys] reflects [usr] he's not [sys] the di buddy of the customers that we serve we operate a zero tolerance policy british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero [usr] correct [sys] tolerance [usr] correct [sys] policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas [usr] fe [sys] being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving if you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if one just ask and we'll sort it for you [usr] yes [sys] if your boiler and heating are working at their best you'll save money on your heating bills a central heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost ask your advisor or one of our engineers about getting a carbon monoxide alarm fitted if you haven't got one you can't see taste or smell carbon monoxide the gas safety council recommends you keep safe by getting all your gas appliances serviced every year and to have a carbon oxide alarm in every room with a gas appliance [usr] you [sys] if you're not sure how to use all the controls for your central heating system hello hi there [usr] hello [sys] thank you for holding just spoken to our a validation team that deals with the quotes that go through british gas but they said because we don't cover the shower pump itself it sounds they have got a quote from the local office to do what we call on a one off service but the lady said that it'll be the the local dining office that will have the information but i asked your question about if it's normal for them to take the payment upfront before the work is done she said usually they'll send you a quote and they wait for you to accept it do you remember accepting a quote from them [usr] yes you accepted [sys] on the on [usr] it on [sys] the [usr] the spot [sys] ok at the same time and [usr] yes the the the the technician gave the technician gave us the quote [sys] and [usr] we [sys] paid [usr] accepted [sys] on [usr] it [sys] it [usr] and paid on the spot [sys] i [usr] you [sys] see [usr] take the money [sys] ok and did they send you any invoices or have they mentioned it [usr] i have a i have a quotation i have a quotation in front [sys] they [usr] of [sys] have [usr] me [sys] sent you a document she said that sounds pretty standard as long as they sent you the invoice and they ask you to accept the quote before moving on that that's [usr] well they didn't send us an invoice she had this with her he gave it he made the made the quote out there and then gave it to us and asked her to play and then which i did [sys] the quote i've just got to speak to the local office and just see what's going on with them i hope and they didn't contact you on that day that they were supposed to and that they should be able to give us a bit more info and then also about this invoice if they're gonna give you more documents as well [usr] right ok just want the job done otherwise it you can cancel it [sys] well she also [usr] and we [sys] did [usr] have a ring [sys] just [usr] because i have [sys] to explain [usr] a [sys] as well and this is between yourselves and british gas it's gonna be between you and [pii] she said that's important [usr] yes and and dining [sys] and [usr] room [sys] that's why i just got to call them and then it depends on what they say even if you did want to cancel we've got to let them know and they'll be able to sort that out for you and i'll just call through to them now and put you on hold if that's ok ok thanks [usr] russia right well thank you for your help i mean she get me he's getting now which is [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve [usr] because you [sys] we [usr] thought [sys] operate [usr] you were dealing [sys] a zero [usr] with british [sys] tolerance policy towards abuse [usr] well [sys] of our employees [usr] they [sys] who have the [usr] the [sys] right [usr] thing [sys] to terminate [usr] is they [sys] any customer [usr] british [sys] call [usr] cats [sys] if [usr] own [sys] they receive abuse [usr] room [sys] of any nature please offer [usr] and [sys] our [usr] i [sys] employees [usr] do the [sys] the same respect they offer you [usr] and they don't my british contact we have to pay for the shower work if we don't it's contact between us and dino not between us and british you feel that the british [sys] you can book your annual service appointment in our new app [usr] you [sys] in just four taps [usr] have [sys] wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving [usr] hm [sys] you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call hello hi there sorry i just [usr] hello [sys] wanted to give you an update i'm currently waiting in the queue to get through to the the dining office since i went to call them they said that i'm number six in the queue it might be a bit of a wait trying to get through to them i was just wondering if you wanted me to call you back or if you're happy to stay on the line as we wait for them no worries [usr] call can you call us back [sys] i've got [usr] please [sys] a number and number [pii] and we speak on now [usr] that's not [sys] ok i'll call [usr] that's [sys] you back [usr] true [sys] as soon as [usr] the [sys] i can [usr] to [sys] get through [usr] on [sys] to them ok thanks speak to you in a bit [usr] thank you very much [sys] thanks bye [usr] thank you | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino how can i help [usr] hello i've got an appointment i should have someone coming to see me today they were gonna come between eight and 12 just getting a bit concerned now it's getting quite near 12 o'clock are they still come and just want an update on what's happening please [sys] ok could i take the post code please [usr] it's [pii] [pii] [sys] thank you and what's the first line of your address please [usr] [pii] [sys] thank you ok i can see that an engineer has been dispatched what i can do is i can give the local office a quick ring for you if you'd and see if you can give me an eta [usr] that's good thank you [sys] are you happy to hold for a few minutes [usr] yes yes thank you [sys] thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dyno dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving hello [usr] hello [sys] hi thank you much for waiting unfortunately i can't get through to the local office at the moment i think there's a high capacity of calls at the minute but what i can tell you is obviously the engineer has been dispatched it does say that the estimated start time was 11 whether he's on his way to you or not i'm not sure but he will give you a ring around about half an hour before he's due to arrive [usr] ok all right [sys] all right [usr] all right thank you [sys] thank [usr] all right bye [sys] you [usr] then [sys] much bye bye | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] my god [sys] alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hello good afternoon i have booked or my husband booked for a home visit for drainage for our cellar to be unblocked and we were told he somebody was there to come between the hours of eight o'clock to 12.5 past 12 o'clock [sys] right [usr] the [sys] ok [usr] postcode [sys] what's the post code [usr] is [sys] of [usr] [pii] [sys] your property and she had british g home care cover [usr] sorry [sys] do you have british gas home care cover [usr] no we don't no we don't [sys] and what's the first line of your address [usr] it's [pii] [sys] right ok let me give you [usr] they came last week wednesday and they were supposed to come the next day they haven't come the next day they then they said wednesday they'll come and now we're waiting and they said 8 to [sys] ok [usr] 12 and now it's past 12 [sys] let me get you their direct number have you got a pen and paper [usr] whose direct number i thought i was phoning [pii] [sys] no you've come through to the call center but i can give you their direct office number and they'll be able to pull all the information up and discuss it further with [usr] and [sys] you [usr] you you don't have the information [sys] no i'm afraid [usr] ok interesting ok [sys] ok [usr] all right [sys] the office [usr] yes please give me the number [sys] the office you need to speak to is [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] thank [sys] no [usr] you very [sys] worries [usr] much [sys] take care bye bye [usr] thank you bye | 2Chase Call
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[usr] all right [sys] thank you for calling dino rod partners with british [usr] i know [sys] gas [usr] [pii] [sys] please listen to the options carefully [usr] what [sys] we can get you to the right team if you need any help with a drainage problem press one [usr] a number when [sys] if [usr] you phone [sys] you require our plumbing services press two or if you have an existing home care policy it's three [usr] what's that one or two [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] do they want you to bring about you've given you've given them a dining room [sys] we record calls for quality and training purposes [usr] [pii] and they're who [sys] hello my name is [pii] how can i help [usr] hello there sorry my name's [pii] i'm calling from [pii] [sys] ok [usr] shall i give you a reference number [sys] ok and is it for work that's been done under british gas cover or is it for something that's been paid for [usr] i've no idea all i know is right it's [pii] and we've got two washing machines today that are both broken down we've even running out of towels and bedding now we've rang cbre several times today and they keep saying dino [pii] will ring you back dino [pii] will ring you back they've just given me another number cos the first number they gave me was for a different company completely i've got a reference number for you if that helps it's off [sys] right well right what one moment because that that will be their reference number and you've come through to a team for customers but you just have to pay for the work they have done for their own homes give me a moment let me see if i can try and find out what's happening for you though what's the reference number let me see [usr] it's [sys] one of my colleagues [usr] for romeo 6724673 [sys] yep ok one moment then let me try and find out what's happening for you i'll need to [usr] how [sys] speak [usr] much [sys] to one of my colleagues in another team one minute [usr] ok thank you [sys] dino is the uk s expert [usr] they'll put the [sys] repair [usr] phone down [sys] service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved hello sorry about that thanks much for holding [usr] hello [sys] er can i just take your postcode there as well apparently [usr] it's it's [pii] [sys] yep [usr] [pii] naughty fuddy [sys] not a problem it's just something they use for security give me a second let me go [usr] thank [sys] back [usr] you [sys] to one dino [usr] hang on [sys] is [usr] this [sys] the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 [usr] ok [sys] days a year provided by local teams of highly trained and equipped engineers [usr] someone else [sys] whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers [usr] me [sys] when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable [usr] i know [sys] service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water [usr] i'm [sys] saving [usr] good [sys] devices available to find out more visit dyno dot com today being on the phone and driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving did you can now request plumbing and drains appointments online in just a few easy clicks visit dino dot com and [usr] morning [sys] use our online booking form from burst pipes to blocked drains you can find emergency numbers [usr] that's [sys] and advice [usr] fine [sys] to help you with your problem visit dino dot com today [usr] i've got i think there might be one bar [sys] dino is the uk s expert [usr] nice [sys] repair service offering fast personal solutions [usr] been [sys] to building [usr] the [sys] maintenance problems [usr] alice alice [sys] our comprehensive plumbing and drain services are available across the [pii] [usr] maybe [sys] 24 hours a day 365 days a year provided by local teams [usr] right [sys] of highly trained and equipped engineers [usr] ok bye bye [sys] where your problem or situation an expert dino engineer will visit your home or premises [usr] i [sys] and provide a quote free of charge and without obligation [usr] and not order please could we have right right right right [sys] for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market [usr] this is [sys] leader in drin service for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an [usr] go [sys] appointment [usr] on [sys] online [usr] ok right [sys] would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving [usr] i was but i'm just you think [sys] did you can now request plumbing and drains appointments online in just a few easy clicks visit dino dot com and use our online booking form from burst pipes to blocked drains you can find emergency numbers and advice to help you with your problem visit dino dot com today [usr] bye at and damages [sys] dino is the uk s expert repair service offering [usr] i didn't mean [sys] fast [usr] it [sys] professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers [usr] everything in [sys] hello sorry about sorry about that i my colleagues have just been checking every which way possible we [usr] ok [sys] don't have any bookings shown at all we've checked by post code and everything we don't have any bookings at all is it a plumbing or a drainage issue or is it the actual machines and some drainage issue is it because we don't we've got nothing in we've checked our in we've checked our email inbox we've checked everything we've done it by name by the name and everything [usr] we rang them this morning we rang cbre this morning and they promised that somebody would ring back from dino rod in however many long we didn't receive a call we rang them back at half past one and were told that somebody from dino rod would [sys] well [usr] ring [sys] say don't [usr] us within [sys] it [usr] half an hour and we still have a we still haven't [sys] but [usr] heard [sys] as i say [usr] anything [sys] we've had [usr] which [sys] no [usr] is [sys] requests [usr] why we're chasing [sys] from them to do a booking because [usr] er [sys] as [usr] now [sys] as i say [usr] i'm gonna [sys] we've [usr] have [sys] not [usr] to [sys] even [usr] ring them [sys] had [usr] again [sys] a request just occasionally we'll get one where they've not given us full information or something and we'll send one back to query we've checked all the queries and everything we've tried post code we've tried the name of the property reference number you've got the r number and all sorts and there's just nothing at all we can find for it nobody remembers speaking to anybody from cbre about it today no it's it's not a problem as [usr] thank [sys] i say [usr] you much [sys] i've just [usr] for checking [sys] can't [usr] for [sys] think [usr] us [sys] of any other way to try and find it that they might have sent it i say we tried we'd even tried misspelling the post code and things er just to try and find but no there's nothing at all we can find for it at all i'm afraid all right [usr] bye [sys] no no problem [usr] ok [sys] you're welcome [usr] well thank you much [sys] cheers [usr] for trying [sys] bye [usr] for [sys] bye [usr] it [sys] ok [usr] ok thanks bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning you're speaking to [pii] at how can i help [usr] i've just rang but something happened i think i got cut off it's [pii] from [pii] i was trying to book a a dream survey [sys] all right do you have your post code [usr] ls 17 8 eb that's ls 17 then eight e for edward b for bertie we don't have any drain issues at the moment it's just we've got a lot of trees around the house and beech hedges every often we'll advise to get a drain survey just in case any of the roots had gone into the drains or anything and more damaging them last time he's come out there was a a bit of drain that needed patching up and that thing and just to check on them really that's what it was for [sys] that's fine what i can do is er would it be in the weekend i'll take your details down and the diner a local office will give you a call on monday with the cost for it [usr] ohh right [sys] just what's the first line of your address there [usr] [pii] [sys] i just check it is a residential property ok and a anybody classed as vulnerable at the property at all [usr] no [sys] ok and you say you don't have any cover with british gas for your for that property for your drains or anything then [usr] no no no [sys] ok [usr] wanting [sys] and [usr] just [sys] just [usr] to check [sys] that you [usr] they're alright the all the routes and that -huh [sys] can i just take your just take your name as well sorry [usr] it's [pii] [sys] [pii] and what's the best contact number for the engineer to give you a call on [usr] it is the best number is hang on [pii] [pii] [pii] [pii] [sys] [pii] ok that's all the details i'll need they'll give you a call on monday and just confirm the price for you and if you're happy with the price they'll give you a date to come out and do the cctv for you [usr] you have been before but it took quite a few years ago ok thanks very much now bye [sys] no problem thanks bye | 2Chase Call
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation morning you through to speaking to how can i help [usr] yes hi i have an appointment booked for today for someone to come and have a look at er the stop cock which i thought was leaking but i've checked it overnight and everything's alright i don't need anybody to come out thanks [sys] fair enough right i'll get it canceled what's the postcode please [usr] [pii] [sys] [pii] of the address [usr] [pii] [sys] and just the name the jobs booked under [usr] [pii] [sys] and just your just your name i've got you there right i've got i've got you that's fine right i'll get it canceled anyway thanks for letting [usr] ok [sys] us know though [usr] thank you bye bye [sys] take care bye bye bye [usr] bye [sys] bye whatever | 2Chase Call
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[usr] is it [sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did [usr] my [sys] that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold [usr] ok [sys] you're through to [pii] speaking how can i help you [usr] hi there [pii] this is [pii] from property management at [pii] i just needed to get in touch with someone about a property [sys] is [usr] we manage [sys] that is [usr] three [sys] it a job [usr] close [sys] that's in progress [usr] i've got ongoing job there i just need some questions answering about [sys] or is it just [usr] it is in progress it's a it's a job that was booked in for yesterday [sys] right [usr] but [sys] ok [usr] they didn't have [sys] what [usr] the parts [sys] i'll do is i'll if you can take the post code of the property what i'll do is i'll pop you through to the office [usr] that's [sys] you are dealing [usr] fine [sys] with it and they should be able to answer [usr] that's [sys] your questions [usr] fine [sys] what's [usr] ok [sys] what's the first part [usr] er [sys] of the property postcode [usr] that's all right [sys] even sorry [usr] let me just get it up sorry i thought i had it on an email but i don't sorry let me just put it on the [sys] no [usr] system [sys] worries no worries [usr] there we go there you go three close it's pe 38 nine gp [sys] ok [usr] not [pii] golf papper [sys] [pii] [usr] that's all right [sys] [pii] papper mate i always get it wrong [usr] three bluebell close [sys] thank god for and what what was the first line of the address [usr] that's fine i think [sys] right [usr] i was speaking [sys] let [usr] to [sys] me [usr] [pii] [sys] have a quick [usr] before [sys] look [usr] but [sys] to [usr] i don't [sys] see [usr] know if it's [sys] who's [usr] the same [sys] dealing [usr] lady [sys] with it [usr] again but [sys] and i will pop you through to them [usr] no [sys] right [usr] that's absolutely [sys] i've [usr] fine [sys] got [usr] don't [sys] the number [usr] worry about [sys] if [usr] it [sys] you want i'll give [usr] thank [sys] you the number [usr] you [sys] as [usr] much [sys] well but i'll pop you through is that ok [usr] all right lovely [sys] he he i think he'll be more he [usr] you [sys] may [usr] [pii] [sys] be he may be at the office itself you say ok number no worries the number is [pii] [usr] hi there it's [pii] from property management [sys] [pii] [usr] [pii] i'm just calling in [sys] [pii] [usr] regards to three bluebell close [sys] i say i'll pop you through now ok [usr] it's pe 38 [sys] no worries [usr] nine gp it is i just set some queries about it because and i hate to dump all this on you but i booked in the job two weeks ago and for some reason it [sys] how [usr] just was [sys] can i help [usr] ignored i booked it in and when i called back the next week it was just to chase the job up they said it was because there was an outstanding [sys] what's [usr] invoice [sys] the postcode [usr] now that in outstanding [sys] please [usr] invoice paid two weeks prior to me calling up anyway and then we managed to get it sorted on the phone that it [sys] [pii] [usr] was indeed paid [sys] no problem [usr] and then it was booked in for the week after it was booked in for yesterday monday but then [sys] and [usr] it [sys] is [usr] was [sys] that number [usr] booked [sys] [pii] [usr] in from [sys] [pii] [usr] eight am onwards and my tenant got a call at half 12 saying that the appointment couldn't go ahead because he didn't have the parts and now the tenant quite understandably is quite frustrated and i just need to know [sys] yep [usr] if there's definitely gonna be a booking booked in for this week that's no worries that's absolutely fine i think it i think it was [pii] that quoted for the job previously it might be him doing the job thank you thank you ok [sys] yes [usr] alright [sys] that's [usr] hi [sys] no [usr] guys [sys] problem at all if you bear with me two seconds i can ask whoever was dispatching the area yesterday if that's alright [usr] second one [sys] i'll just have a look all right thank you [usr] hi you there that's all right ok ok that is the contact that is the contact ok that's fine that's fine that's fine that's fine i think it's just that there was an understandable frustration that the appointment was booked in when the parts weren't had i think that's probably what he's most frustrated about but that's fine i think as long as something is booked in with this week as long as it's suitable for him that's probably fine but i just need something solid in there because it doesn't i if it is possible you have my email i think on the system would it be possible if when the parts are changed i could have an update or something that i can let the tenant know thank you darling i think it was i think it was [pii] that emailed me last week with the with the appointment time yes that's fine i just it's it's only because the tenant is looking to complain and and seeking compensation and i'm worried that if it's not if the appointment is missed this week then they'll [sys] hello [usr] be looking [sys] thank you for [usr] for [sys] holding [usr] complaints or compensation from you this week [sys] i've [usr] and [sys] spoken [usr] i don't [sys] to [usr] i don't [sys] my further [usr] want that [sys] works [usr] for either [sys] team [usr] of us [sys] and they said [usr] because [sys] that they [usr] i [sys] are [usr] what [sys] chasing [usr] it's working [sys] the [usr] here [sys] the [usr] and i [sys] parts today [usr] and [sys] and then [usr] when [sys] obviously [usr] people [sys] once [usr] come [sys] this is [usr] and [sys] done they will [usr] and stuff [sys] give [usr] i completely understand you [sys] the [usr] have all been [sys] contact [usr] really helpful [sys] number [usr] it's just [sys] a call [usr] that it it when appointments are missed [sys] we've [usr] and when parts [sys] got [usr] aren't [sys] [pii] [usr] had and it's booked [sys] as the [usr] in [sys] contact [usr] and stuff that and naturally [sys] on [usr] they get [sys] [pii] [usr] really frustrated and we we just need to get it solved as as quickly as possible [sys] we will be [usr] if [sys] calling [usr] that's ok [sys] him obviously later today [usr] lovely lovely [sys] is that alright [usr] that's great thank you that's his [sys] hi [usr] name that's what his name i'm on hold again ok [sys] hello [usr] right ok [sys] hello [usr] that's all right that's me that's [sys] that's [usr] me [sys] no problem [usr] that's brilliant [sys] let me just [usr] lovely [sys] double check [usr] that would be [sys] that we've [usr] brilliant [sys] got [usr] thank [sys] the [usr] you [sys] email [usr] much for your help i know it's a pain but alright alright you take care now bye bye you too bye bye [sys] that is likely she's our f works team let me just double check with her cos i can't see it on the job but it might be that she's got it separately alright thank you definitely ok that's no problem i will just check with my colleague that she's got the email address alright thank you hello thank you for holding we have got a email address for [pii] is that yourself ok we can email that when we update the tenant as well all right no problem at all no you're alright no problem alright take care have a good day bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plunk services press two or if you have an did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling speaking how can i help [usr] hi there i just wanted to double check a quote for a property that a plumber attended yesterday [sys] what you've had the quotes already you say or [usr] no i'm due to receive a call from one of the plumbers and i hasn't they haven't been able to contact me yet [sys] all right have they been out already have they then or [usr] they went yesterday [sys] right what's the post code i'll have to find out who it is [usr] yes it's [pii] 4h [pii] [sys] 4h [pii] see if i can find anything and what's the sorry in [pii] [usr] bye [sys] hotel juliet [usr] that's correct [pii] [sys] right i don't have anything booked under that post code or number hm [usr] ok the the plumber [sys] right [usr] attended yesterday and there were some works that were due to be carried out [sys] right [usr] there i was meant to receive a call today with the breakdown of the quote [sys] right hm i'd have to phone the local office was it a drainage job or plumbing job man [usr] plumbing plumbing there was a leak [sys] right [usr] in the in the shower right [sys] hm very strange [usr] if you need [sys] well i i'll [usr] jesus [sys] see if i can contact that local office to see if they know anything about [usr] bye [sys] it but i can't find that we've even been there to be honest with you [usr] really [sys] we just i g7 [usr] i g7 5 [sys] i wonder [usr] hj [sys] if it's a right let let let me speak to it was number 46 no problem right let me [usr] thank [sys] just call [usr] you [sys] the local [usr] much [sys] office see if they know anything about it bear with me [usr] lovely thank you [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today hello hi i'm just letting i'm still here i'm still waiting for them to answer the phone ok ok no problem that's ok [usr] no that's fine thank you for that thanks for letting me know thank you bye [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving did you can now request plumbing and drains appointments online in just a few easy clicks visit dino dot com and use our online booking form from burst pipes to blocked drains you can find emergency numbers and advice to help you with your problem visit dino dot com today dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call hello i am still here ok i've just been i've been put on hold myself ok ok no problem but they have found it it seems we're getting somewhere [usr] no worries [sys] bear [usr] thank [sys] with [usr] you for [sys] me [usr] that thanks for letting me know ok lovely thank you thanks bye [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] [pii] 24 hours a day 360 hello hi right i just obviously i've been speaking to them the guy that i've just been speaking to [usr] hi [sys] he's [usr] there [sys] trying to get hold of someone in the office who did the quotes he's having problems getting hold of someone he says that he doesn't want to keep me on hold or you on hold [usr] yes [sys] as soon as he's spoken to this person he's gonna call you directly all right no no problem sorry that you've been waiting long [usr] ok lovely [sys] thank [usr] all right [sys] you take [usr] then thank [sys] care [usr] you for that thanks for your help [sys] bye [usr] no no worries thank you take care bye bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls [usr] schools [sys] for quality [usr] for college [sys] and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year afternoon through to speaking to how can i help [usr] hello yes i am desperately trying to get somebody to help me today i have a a rental property in rise [sys] ok [usr] my tenants are leaving today and on friday they had a leak from the bath we are in two floors from the bath to the kitchen and then be load to the shop [sys] right [usr] a shop to somebody else shop damaging some products [sys] yes [usr] they they they deny responsibility i think it was an accident but they blaming the pipe i know it's probably not the pipes but i just [sys] no [usr] need to [sys] you [usr] have [sys] need [usr] a report [sys] to get it sorted [usr] and that to check but there's nothing wrong and then if there's nothing wrong then they'll be able to to to pay [sys] no [usr] for [sys] that [usr] this [sys] makes sense at the moment have you had to turn the water off at the mains then [usr] we couldn't at that on that day i couldn't stop the mains because it's a very live under the sink but by the time i arrived there i i checked the shop and the water was just drops rather [sys] right [usr] than running and there was no bus being [sys] no [usr] run [sys] no [usr] or anything [sys] it's [usr] i'm i'm showing [sys] calm [usr] the one [sys] down [usr] off my plumber came in but he said it doesn't look if there was a leak it would be leaking all the time but i just need an independent plumber [sys] ok [usr] to to go [sys] what's [usr] and assess [sys] the post [usr] and [sys] code of the property please [usr] it's [sys] november [usr] [pii] [sys] whiskey [pii] [usr] 3 november [sys] november [usr] day [sys] delta nd do you have [usr] november [sys] a contract [usr] delta [sys] with british gas for plumbing and drains or paying as a one off job [usr] i can't remember because i'm not in my office i got all my paperwork there we have british gas well because the tenants [sys] right [usr] paying now i don't [sys] ok [usr] have a current [sys] ok [usr] british no i have we have a i have home care at home and i have to in another property and in fact i had a letter saying you can add any [sys] right [usr] other appliances but i i haven't [sys] no that's [usr] looked around it [sys] fine [usr] but [sys] that's [usr] i don't [sys] fine [usr] have [sys] and it's a residential [usr] on that property [sys] property [usr] now it's it's a commercial [sys] no that's fine [usr] below [sys] what's the first [usr] residential [sys] line of the address [usr] on top [sys] please [pii] [usr] is [pii] [sys] [pii] [usr] [pii] [sys] any medical conditions or vulnerabilities on site that are relevant we need to know about no and [usr] no [sys] your first [usr] i don't [sys] name [usr] think [sys] please how do you spell that [usr] [pii] [sys] [pii] and your surname please [usr] [pii] [pii] [sys] thank you and what's the best contact number for you please [usr] my [sys] right [usr] mobile [sys] yep [usr] which is [pii] [sys] thank you right [usr] [pii] [sys] i know you said today ideally i can put it on as an emergency job for today or depending what the engineer's got emergency wise in the area as soon as he can he'll give you a ring when he's on the way about half an hour before but but i mean with regards to costs and all the [usr] ok [sys] rest of it [usr] half [sys] there's no [usr] hour [sys] actual [usr] before great [sys] call out charge we'll go out have a look at it all and see if there's any anything that that needs to repair or anything and i'll give you a price if there is and you can take it from there dad isn't one [usr] right the call out what is the call out call [sys] once we've seen it [usr] ok perfect they give me an estimate of what [sys] there will be [usr] i want [sys] a charge [usr] to [sys] for the report [usr] if [sys] yes [usr] i need [sys] if [usr] a report [sys] you want a report [usr] that that [sys] of [usr] will [sys] the findings [usr] have a charge [sys] but the engineer will confirm what that is anyway but it'll come out in the first instance to have a look [usr] ok [sys] and then take it from there [usr] he'll tell me that ok what i could do is if the ladies because they're moving up today i could ask them to be there and listen to and it's up to them because [sys] no [usr] if they if they can [sys] no [usr] admit [sys] it [usr] that [sys] it [usr] it is [sys] makes [usr] their [sys] sense [usr] fault [sys] if they're already [usr] they might [sys] there [usr] not [sys] they [usr] want [sys] can hear [usr] to report [sys] it first [usr] or they [sys] hand [usr] might say [sys] if anything [usr] ok [sys] then [usr] yes do [sys] then [usr] a report [sys] it's even more it keeps you in the clear out as well doesn't it no i'll get [usr] perfect [sys] that right it'll be a [usr] exactly exactly all [sys] you [usr] right [sys] will [usr] thank [sys] get [usr] you [sys] a text [usr] very much [sys] confirmation of that in a minute [usr] do [sys] anyway [usr] i need [sys] but we'll we'll [usr] i have [sys] see we'll [usr] a reference [sys] give you a ring when [usr] number [sys] you're on the [usr] or [sys] route [usr] anything [sys] but we'll see you later [usr] perfect [sys] no problem take care [usr] all [sys] bye [usr] right [sys] bye now thank you bye bye [usr] perfect thank you much thank you all right bye bye bye bye | 2Chase Call
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] yes [sys] did that you can now book drainage services online in a few easy clicks is diner dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon my name is [pii] how can i help [usr] hi i've rang up er yesterday morning to speak to mum we've got quite an urgent one that we needed you guys to go out to for us i've not had a call yet from one of the local offices i was just wondering if you could [sys] sure [usr] chase [sys] what's [usr] it [sys] the post [usr] for me [sys] code [usr] if possible it's [pii] [pii] [sys] my first line of the address [usr] it's [pii] [sys] it looks it's been booked in for the 24th ok it's not been done properly bear with me a second i'm gonna call up the local office and just see if they can't do it any sooner than that [usr] ohh please can you get them to give me a call is that ok ohh sorry it's a really bad line what do you say then sorry sorry i really can't hear you | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes hello good morning you're through to [pii] can i ask who's calling please [usr] hi yes er i'm just phoning about a call out i've got today can i give you the postcode it's at [sys] sure what's that [usr] it's [pii] in [pii] [sys] and the number on the door [usr] number two [sys] and how can i help with that [usr] hi i just wondered what time roughly the well the thing is my wife is gonna be in but now she's not she's had to go to the vet can i give you an alternative number to call on and i'm about 10 [sys] sure [usr] minutes away from the office it's [pii] sorry [pii] [pii] [pii] [sys] ok that's an alternative number for this visit ok [usr] and will they call before they cos cos they never seem to call before they come we get a text saying they get arriving today but we never get the call [sys] right no we would advise people to be there they they they they may hopefully they'll if they can they'll call but [usr] what [sys] i'm [usr] can [sys] just [usr] you put [sys] gonna add that phone i i'm gonna add the phone number in [usr] it's just i'm i'm 10 minutes away and there's no one in at the moment cos my wife had to go to the [sys] right [usr] vet this morning i just wanna make sure that obviously i can be there in 10 minutes and the other question i've got is it's it's booked in because the er the main stock co is jammed and broken [sys] right right [usr] now is that there's a special option on british gas to book that in but is that you or is that united utilities [sys] no it it'll be british gas dino rod division or dino plumbers will be out to repair that ok [usr] they are e even [sys] we [usr] though it's upstream of the [sys] yes yes anything on your side of the meter is covered ok [usr] but it's [sys] that's [usr] not [sys] your [usr] it's [sys] fresh water [usr] a [sys] supply put [usr] but it's not the main stop clocks on the on the upstream side of the meter [sys] what do you mean the stop clock on on the meter itself [usr] well where the water comes into the house it comes up through the floor and there's a sink there's a stop cock [sys] that [usr] and [sys] that [usr] then [sys] stock co covered yes yes [usr] well even though the meter is after it [sys] if the meter is after it then no that would indeed be your water company if the me you you're covered from the point you you're covered from when the meter you everything up to the meter right is the water company everything [usr] well then [sys] after the meter [usr] you'd [sys] is [usr] well then it'll [sys] is is you ok [usr] well well what i'm saying then it's probably gonna be a wasted call out because our stock clock is directly below the meter and then all the pipes come [sys] it's [usr] off it after that [sys] it's and it control it it's it's on on the the water supply side of the the meter as opposed to after the meter you need your you do need your water company for that sorry [usr] right ok right [sys] our [usr] well [sys] engineer [usr] say [sys] our our engineer is on the way anyway he he may he may be able to turn it off but we're not strictly speaking supposed to [usr] right [sys] ok [usr] well you you haven't got an agreement with utilities or something that to do it on their behalf or anything now [sys] we we we do work closely with them in that that we we they will they if if somebody hasn't got cover and they need assistance they will suggest us but that's not the same is it ok [usr] no [sys] that that's when they they they they've been called to a problem in a property where there's no cover they will say well look you can call home care they can help you sort it for what's called repair and cover unless [usr] ok [sys] it's your unless it's a fresh water supply pipe itself from after after that meter then that's covered i think you do need to have a have a word with your your [usr] with [sys] water [usr] the united [sys] suppliers [usr] facilities [sys] i'm afraid [usr] right ok [sys] thanks [usr] no problem [sys] for clarifying that though ii [usr] well that that [sys] i [usr] that was the main thing cos obviously i was gonna take a day off work to sit in and wait for it and then he's gonna say sorry it's on the wrong side of the meter which i thought right [sys] exactly exactly i think get on the get on the blow to them now do you want me to still send our engineer just in case they're slacked because we will we will obviously help if they've got a leak [usr] but i mean obviously [sys] but [usr] if they're not gonna touch it there's no point is there [sys] i i'll i'll i'll put a note and i'll ask them to call ahead to call you and cancel it down if it is something they won't deal with how does that sound [usr] ok no problem at all i've i've got a photograph [sys] right [usr] in the meter no i haven't anymore i've deleted it sorry because [sys] ok [usr] you'd be able to see where [sys] well [usr] it was [sys] look [usr] but [sys] you [usr] ok [sys] know as i say often we'd be caught in such a situation and we wouldn't let it carry on we would do do what we can ok [usr] ok [sys] but [usr] all right all right no [sys] all [usr] problem [sys] right [usr] i'll [sys] yes [usr] phone you those details please all right thanks ok cheers [sys] cool thanks for [usr] all [sys] clarifying [usr] right [sys] bye sir [usr] ok [sys] bye [usr] bye bye bye [sys] bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we've heard calls for quality and training purposes [usr] ok [sys] hi speaking how can i help [usr] hang on i'm just ringing on behalf of the lady i thought there was somebody came to the her property on saturday but she wasn't here there's a note through the door the door saying to ring to rearrange but the number on the slip is the is unrecognizable number [sys] ok let [usr] let's [sys] me just [usr] see [sys] check some details can i take the postcode of the property [usr] hang on you've called me let me find it [pii] sorry two seconds bear with me sorry ok [pii] [pii] [sys] and the first line of the address please [usr] [pii] [sys] ok right it looks we have a bridge gas cover can i just put you through to that team and then they can then take the details [usr] all [sys] and get somebody [usr] that's [sys] out for [usr] fine [sys] you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems we are no longer offering new contracts to customers this phone line is now closed however if you want to discuss finance on a previous business care contract please email [pii] [pii] for all other inquiries please go online to british gas dot co dot uk where you will find our fa qs and other contact details if you suspect a gas escape please call the gas emergency service on [pii] one treble nine power cuts should be reported to your electricity distributor by dialing [pii] from your phone thank you goodbye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately four minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit [usr] thank you very much [sys] it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon [usr] my [sys] monoxide [usr] name's [sys] alarm [usr] [pii] [sys] recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances [usr] we're supposed [sys] serviced [usr] to have someone [sys] every [usr] coming [sys] year [usr] out today to repair a drain i think it's supposed to be [pii] but we've not heard anything we don't know what [sys] good [usr] time [sys] morning [usr] they're coming [sys] and [usr] or [sys] welcome [usr] anything [sys] to british gas my name is [pii] can i who am i speaking to please [usr] it's [pii] [sys] hi [pii] how can i help you today [usr] two quebec uniform and it's number 28 [sys] ok [usr] thank [sys] bear with [usr] you [sys] me a moment if i can take the postcode [usr] it'll be my [sys] and the door number there for [usr] fiance's [sys] you i'll be able to have [usr] name [sys] this looked [usr] [pii] [sys] at for you [usr] but she's in a meeting she's asked me to call [sys] on the 28th [usr] it'd be the 20th of august 1979 [sys] i'm just loading up the account now for you [usr] thank you they're they're repairing [sys] ok [usr] a clash strain [sys] that's no problem [usr] i think [sys] and would you mind just confirm the date of birth on the account there for me [usr] thank [sys] please [usr] you thanks [sys] thank you i'm just having a look now and see what's going on with this job for you and you said it's it's a drain technician you're waiting for today is that right ok i can have a look into this for you bear with me a moment [usr] ok lovely thank you thanks [sys] ok i'm just gonna give the local office a call there for you and see what time they're coming wait is long british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you if your boiler and heating are working at their best you'll save money on your heating bills a central heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost ask your advisor or one of our engineers about getting a carbon monoxide alarm fitted if you haven't got one you can't see taste or smell carbon monoxide the gas safety council recommends you keep safe by getting all your gas appliances serviced every year and to have a carbon monoxide alarm in every room with a gas appliance if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit if you're worried your boiler [usr] hello [sys] has seen better days and you're a home [usr] ok [sys] care customer you can get a discount on a new one as long as your agreement covers your [usr] ok [sys] boiler [usr] lovely [sys] and [usr] thank [sys] central [usr] you very much [sys] heating just ask your agent about it [usr] thank you and you thank you [sys] if you want to make hi there [pii] thank you much for your patience there for me hi i've just spoken to the local office and they'll be with you this afternoon between one and six that's no problem you take care and i hope you have a lovely day take care | 2Chase Call
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[sys] hello you're through to dining world [pii] speaking how can i help [usr] hello i rang just two minutes ago i gave you my postcode cos she said i had to speak to somebody in [pii] but you put me through and then it just said i can't speak to you at this time and logged off [sys] ohh ok let me see if i can speak to him in two seconds could i get the postcode was [pii] or what [usr] it no [sys] was the post [usr] it's [sys] code [usr] [pii] [pii] [pii] [pii] [sys] [pii] [usr] [pii] [pii] [sys] ok do bear with me let me see if i can call him hello [usr] hello [sys] no i can't get through to them either let me see what i can do for you two seconds you want we book it don't you [usr] well he came out and he done the drain but obviously it's just my son i said had a bath last night and it didn't drain but it obviously it has now but we're concerned it's not gonna drain again [sys] ohh it's all [pii] and through now sorry [usr] right [sys] sorry did you say it's all all draining through now [usr] pardon [sys] did you say it's all the water's draining through now [usr] the drain it drained in the end and the loo is right at the moment but that's what we had last when i rang up originally [sys] ok [usr] and then eventually after a couple of days later the loo won't even er it seems i don't know whether it's not all been done or i don't know it's just it this last night he just had a bath and then the water it wouldn't go down again [sys] ohh it looks the reason why it kept happening because there was mass of scale [usr] right [sys] this is something that's gonna keep reoccurring until it looks the engineer has got a quote done for you [usr] but he never sent me nothing i don't think [sys] ok let's see if i can get the quote out for you bear with me while i'll just try and find it quick ok we might have some i just need to double check to see if this what we've got here is correct i will do i'll contact the department who deals with the quotes for you check if that is all ok and then i can send it via email for you the report of the quote [usr] right what do you want the do you want the do you want to check it with me [sys] i won't be able to book it in for you now i need to once if you accept the quote you email back saying you accept and then we can arrange for somebody to come out and sort it out for you it looks you need two men to attend with a certain type of machine to descale the pipe [usr] right [sys] it would take about two hours on the site but you we just because it's a quote we just usually make sure you accept it first before we come out and then we can get it rebooked for you [usr] right [sys] i've got the report here i just need to double check if this is correct with the person and then i can send it over to you [usr] right [sys] cos there might there might be a reason why it's not been sent because it's not completed yet [usr] cos [sys] or hasn't been [usr] i [sys] approved [usr] my son gave me the email i don't i wasn't here my son gave him the e my email but whether he's [sys] we have got [usr] i [sys] an [usr] don't [sys] email [usr] know [sys] on here [pii] [usr] [pii] [sys] dun you sorry [pii] [usr] [pii] [sys] that's it [usr] and it's [pii] [sys] yes [usr] yes [sys] that's the one we've got here for you [usr] right that's it just hasn't been sent yet [sys] no i i it might be just waiting for approval because we have every quote that we get through the engineer write it out and then it's got a through a system where we double check to make sure it's approved with the correct person before seven [usr] what [sys] now [usr] you been approved [sys] the the [usr] with [sys] quote's gotta to be approved the engineer can write down any quote that he wanted [usr] right [sys] and we just need someone to approve [usr] it's [sys] the crime [usr] got to be approved by your department [sys] yes [usr] is that what you're saying [sys] yes [usr] i see what you're saying [sys] i can just get in contact with them if they i don't think they're working today but i can get in contact and then we should know by monday for you [usr] right i just hope it's not ok right [sys] and then we can [usr] right [sys] get that [usr] ok [sys] all booked in [usr] right ok ok i'll just try to manage i hope it's all right to it should be cos it's not they did clear it [sys] it won't get booked for the monday but we obviously once it's been accepted we can book somebody in hopefully the same week but we don't know cos we have to get two men out to you [usr] right she'll get it by monday is that what you're saying [sys] you should be getting the quote next year in the week [usr] right and then i just ring up or what [sys] then once you've gotten the quote you either accept or decline it and if you accept it then we will give you a call to book it in [usr] i've got i've gotta get back to you [sys] yes once we sent [usr] what [sys] the quote you either accept it and say yes i'm happy with that price or no i'm not happy with that price if you are half in price then we can book you in [usr] right i ring back to let that or [sys] by email once we send [usr] i [sys] just reply back on the email that we sent you we send you [usr] right ok i'll try and do that all right ok quick as possible if i can get a quote please [sys] that's absolutely fine i'll send an email over to the department now and then i i don't believe they're in today as it's the weekend but they will get back on the monday for you [usr] right ok all right thank you [sys] right [usr] thank you ok thank you [sys] thank [usr] bye [sys] you [usr] bye [sys] bye bye | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately three minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit good morning you're through to [pii] at british gas how can i help you [usr] hello can i start with the reference number or my details [sys] yes do you have your home care account number that's 91 [usr] i don't have that one i have [sys] what's your postcode please [usr] semi postcode [pii] [sys] thank you and the first line of your address please [usr] [pii] [sys] thank you let me just find your account what's your name [usr] [pii] [sys] ok mr [pii] i'm just loading your account it'll just be a few moments for you sir [usr] ok thank you [sys] ok what's your contact telephone number mr [pii] [usr] [pii] [sys] thanks very much thank [usr] is the [sys] you [usr] mobile [sys] how can i help you sir [usr] i have a reference number for an appointment i booked with [sys] ok [usr] [pii] [sys] and how can we help with it [usr] i would to check if today [sys] yes [usr] the appointment will [sys] there's [usr] happen [sys] an appointment booked in for today the first of november between eight and six it's definitely an appointment booked in for you it was it is with [usr] with [sys] dino yes [usr] dina [sys] dino [usr] rot [sys] plumbers is something to do with the tap yes ok yes there is definitely [usr] yes [sys] an appointment booked in for today for you all right [usr] ok nothing [sys] you're [usr] else [sys] very welcome anything else we can [usr] thank [sys] do for [usr] you [sys] you all right ok then mr [usr] no [sys] [pii] [usr] i'm [sys] thank [usr] good [sys] you much sir [usr] ok [sys] you too take care bye now [usr] have [sys] bye bye [usr] a happy day bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas [usr] it's about [sys] please listen to the options [usr] 100 [sys] carefully [usr] 100 [sys] we can [usr] £150 [sys] get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi this is how can i help you today [usr] hi good morning can i give you my postcode please and address it's [pii] that's [pii] [sys] thank you [usr] do [pii] [sys] ok what's the issue [usr] over a month now one of your engineers came in there was this thing about a tube inside the system that's broken that needed replacement now i spoke with one of your colleagues again we had a pipe a leaking pipe at the sink that's been fixed but when in the course of my call reporting that i did ask about this problem that's been ongoing because what the gentleman that came said was that he was going to place an order for the item you guys were gonna buy it and bring it in i can fix it they said it was good i was gonna get a call within 24 to 48 hours i didn't i haven't received one call yet from you the question is the lady that that i spoke to the other day tried to get in touch with the engineer that came but was not able to and no one's contacted me since then now how do i there's a a subsisting issue with this broken tube inside the system and we've had it for 6 to 8 weeks now we reported it it's not been fixed yet by you [sys] right [usr] even though we pay a fee every every month how do you want me to buy to go to b and q and buy that same and get someone else to fix it and then i can pass the bill over to you would that help because i don't mind doing that if because this it it shouldn't take this long [sys] no i i do understand that i am sorry about that what i can do for you is i can pass it to your local office and obviously they can go through information regarding that and obviously if it is best to get them yourself and then we can sort the bill out that [usr] ok [sys] i i think it would be best to just pass you over to them and they can go [usr] ok [sys] through it is [usr] thank [sys] that all [usr] you [sys] right [usr] thank you [sys] no worries i'll pass you over now is that ok [usr] thank you very much thank you [sys] no worries thank you for calling dino plumbing please note all our calls are recorded for monitoring training purposes press one for an update on parts [usr] any [sys] press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] [usr] really really are you going to toilet please please with the good ok [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] all of our agents are busy helping other customers at the tone please record your message when you've finished recording you may hang up or press the hash key for more options [usr] hi this is miss can you give me a call back on [pii] thank you | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote good afternoon you're through to dino [pii] speaking how can i help [usr] hi there mate i i'd just to get a gray unlocked asap [sys] is it commercial or a domestic property [usr] a domestic mate [sys] domestic and do if you've got british gas home care cover for plumbing and drains [usr] i do i don't know that [sys] you don't ok just bear with me do you want me to just have a look for you see if you have [usr] sure is it is it just a postcode check [sys] well it's i it's the home care cover with british gas for your plumbing and drains if [usr] ok [sys] you've got it obviously you won't need to pay for anything but if you haven't then we'll book a chargeable job what's your postcode there please [usr] [pii] [pii] [sys] and house number [usr] [pii] [sys] [pii] and your full name please [usr] [pii] [sys] all right looks we have there's nothing under that name [usr] no [sys] for that postcode no problem is it overflowing outside [usr] 11 grid is is backed up mate and i've had the manhole cover off and [sys] is that [usr] say again [sys] is that is that toilet waste that's overflowing or is it just other waste water [usr] y i waited ii i assume it's all connected obviously the [sys] is [usr] the the [sys] it [usr] the the downstairs till it started flushing really slowly i went and and checked the manhole ii i could have the manhole cover up in me on my driveway and it's all it's all backed up all the all the sewage and stuff and that's connected to this other thing that takes rainwater off me extension at the back and [sys] it's a mixture of toilet waste and other waste water that's overflowing in it anything blocked inside the property [usr] no [sys] right no problem can i take your full name and title please [usr] sure it's [pii] mr [sys] [pii] thank you best contact number [usr] this [pii] [pii] [pii] [sys] [pii] i've got [pii] [usr] that's the one ii i know exactly what it is mate it it it ha it happens almost on an annual basis but seven train they they just keep on waiting too long and it and it's getting to the point now where if it'll [sys] 21 [usr] flood flood the garage [sys] any anyone at the property with any health issues vulnerabilities anything to that effect [usr] no no mate no [sys] right and you are available today [usr] ab absolutely i mean the the the manhole is is as accessible it's just on on my driveway cars i drive and stuff but i can be [sys] well [usr] available any time [sys] that that's fine what will happen is the now because it's sunday the prices are higher than what they are during the week [usr] ok [sys] the engineer will call you half an hour to an hour before he arrives i'll give you a heads up that'll be today as soon as possible we don't have a specific time as to when that will be but it will be today once they're out there they'll inspect it first provide you with the exact quote the prices are from £237 including va t and if you go ahead with it you can pay by cash or card once the job's done [usr] right [sys] if you decline it you won't be charged anything there's no call out charge [usr] right [sys] you'll only be charged if you go ahead with the quote [usr] it [sys] that's all booked in for you now you'll receive a call from the engineer when he's on the way [usr] great do you do you reckon that they'll be able to get down today [sys] it will be today but again we we don't know exactly [usr] you don't know [sys] what time it will be [usr] course [sys] but [usr] of course [sys] you'll just need a call [usr] all right mate [sys] ok [usr] thank you [sys] all sorted [usr] see you mate bye [sys] take care bye | 2Chase Call
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we will be with you in just a moment i know i mean [pii] speaking [usr] hi there i have [sys] i [usr] an engineer due to come out tomorrow i've got a reference [sys] hm [usr] number if that helps [sys] what's what's the postcode please [usr] it's [pii] [sys] [pii] let's have a look and the first line of your address [usr] atoms close [sys] ok yes i can see it scheduled on an engineer for tomorrow [usr] since he came out last week i've just had nothing but problems i've lost heating and hot water for the second time today i've [sys] right [usr] had to [sys] ok [usr] call british gas out last week to drain air off the system but obviously [sys] hm [usr] i can't call them out again i really need someone to come for this part i've got two young children [sys] ok i will need to have a chat with my colleague when she starts [usr] ok [sys] she's obviously looking after the area and hopefully we'll get a call back quite quickly this morning she doesn't start till around nine i would have to have a chat with her to see what availability is for you today [usr] ok [sys] all [usr] it's just [sys] right [usr] obviously i've got these i've got young children and you [sys] no [usr] can [sys] i do [usr] hear [sys] understand [usr] hear it in the background it's just bunking around [sys] no well i'll have a chat with [pii] as soon as she starts and she'll have a look to see about the availability for today for you [usr] ok thank you much [sys] thank you [usr] thanks [sys] bye [usr] bye | 2Chase Call
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at good morning plumbing how can i help you [usr] hi i just want to confirm that you definitely have a job booked in for me this morning i'm waiting you at the moment [sys] for you can i get your postcode please [usr] it's [pii] [sys] [pii] is that [pii] [usr] there are different versions cos it's regions [pii] as as i'm sure you know [sys] let [usr] with [sys] me [usr] lots [sys] a sec [usr] of different camps there's different there's lots of different post code but it's not just one house it's a whole site [sys] nothing is coming up for that post code and north west 14 [usr] can i give [sys] alpha [usr] you a reference [sys] [pii] [usr] number instead [sys] yes please [usr] it is dygo three triple 4811 [sys] no nothing's coming up i'm afraid can i ask what the issue is regarding [usr] i i have you not got anything for that reference because the guy said [sys] no [usr] he canceled it on the 20th and he he assured me that he had booked an appointment for me today now i've taken time to sit here i've taken time off work to sit here and work here for the entire day can [sys] ok just [usr] you please [sys] bear with [usr] i'm [sys] me [usr] really annoyed if he's done that i was really clear and he told me he assured me it was booked today i know it's not your fault but i'm just obviously annoyed that i've completely wasted my time [sys] ok just bear with me can i just get further details regarding your appointment first what is the issue regarding [usr] did you not have anything on that reference number because a book appointment was booked for the 28th and i told them i that was the only day i couldn't make and then that [sys] there's [usr] was last thursday and they rearranged it for today [sys] do who you spoke to [usr] i don't have his name no i didn't think i had to check up on everybody's name but i phoned [sys] ok [usr] as soon as i had that and i spoke to a male [sys] ok can i get can i just ask what's the issue regarding [usr] it's regarding a a a problem with my sink in my room [sys] and is it is it a blockage issue [usr] yes [sys] ok you've come through to plumbing [usr] right who [sys] just [usr] well when i went through to the previous woman she didn't have anything recorded for that either this is [sys] ok [usr] now taking up lots of time of my morning i this is the third call i've made and i've had [sys] what [usr] to hold [sys] i what [usr] i'm sorry [sys] i would advise [usr] i'm just getting annoyed this is taking much time could you have a look at some other way can you put me through to another team then [sys] what i would advise is for you to call british guest as they would have a record of your booking [usr] british gas no i had a reference from dino i had a message come through saying thanks for your booking your dino appointment has been booked on this day the 28th of of september with this reference number the only reason why it was changed because that was the only day i couldn't make it's a dino appointment it's not a british gas appointment it's a dino appointment that has simply just been rearranged [sys] ok in regards to your booking i don't have access on my system for your booking [usr] ok [sys] i can give [usr] but [sys] you [usr] then [sys] another [usr] you're referring me to british gas why wouldn't you not refer me to another team within dino if it's not your team [sys] as all the booking go through british gas [usr] it's not for me to contact british gas [sys] ok [usr] i've had a call for dino and that's who i've called called to rearrange my appointment i don't have any details of british gas under a under a contract for this army camp surely i've got a a text message here for a dino appointment with a reference number and a phone number why [sys] ok [usr] am i not able to call you and change everything it was is it with you i called her to change the date [sys] ok just bear with me i'm just gonna put you on hold while i look into this [usr] thank you [sys] no worries [usr] i just don't wanna be sent off in another world go chase i have been previously when he hasn't [sys] sorry [usr] i just don't wanna be sent off in another shape i've got lots of work to do send them off to british gas you [sys] ok [usr] know i need to you need to be sure that that's if you're telling me that's what i have to do then you need to be sure that i i just waste a load of time holding and speak to someone there [sys] ok no problem i'll look into it for [usr] all [sys] you [usr] i don't just call british gas i'm just a soldier on an army camp with a blocked sink it goes to a contractor [sys] ok just bear i will look into it for you [usr] well it's got to do with british staff [sys] hello [usr] hello [sys] hi i advise my colleague to look at our systems there's nothing coming up for that post code i have a number for dino rods who deal with drainage and blockage issues [usr] right [sys] the number that is that you need to call is [pii] [usr] [pii] [sys] [pii] [usr] just a second why is that not the number that came up on my text message then [sys] i'm not too sure [usr] the [sys] why [usr] number [sys] that was [usr] the number i know but i know you're not sure but before you refer me to a completely different team the fact is the person i need to speak to is under [pii] that's the number i received on text message i received when this was originally booked by the workman you're coming here with a reference number now you're a refer me to all these different people i don't want to be sent on you well i've got loads of deadlines to get on with why would that be a completely different number to the number i've just given to the original booking which is [pii] which is the number that i've called that i've been put through to you on why would you why would i now just speak to a completely different person when it's the same appointment just a different day [sys] i'm not too sure why you were given that number [usr] you're [sys] i don't [usr] not sure [sys] have i don't have [usr] then [sys] that [usr] don't [sys] number [usr] refer me then and waste my time [sys] i [usr] that's [sys] we [usr] the problem [sys] didn't [usr] i'm [sys] book [usr] not [sys] this in [usr] gonna [sys] i'm afraid [usr] keep you sorry [sys] we didn't book this in it wasn't plumbing that booked this in there's no record of your appointment on our system [usr] yes i know you didn't book it in but referring me to all random appointments i go to british gas why would i go to i'm gonna put phone a british gas i'm not even i don't own this property or rent this property it is an army camp i'm gonna phone british gas about a block sink i don't want to be sent off on a completely wild goose chase all these different teams hold i'm going around the loop the fact is it i was when my this appointment was originally booked it i was given this phone number and a reference number it should be the same team and the same reference number for the and i was told it was the same reference number for the alternative date not now referring me to loads of different places when you don't even know why [sys] ok i understand the frustration [usr] i appreciate [sys] is [usr] it [sys] that your appointment is not [usr] it [sys] booked [usr] it [sys] in with plumbing it's been it's been booked in with [usr] ok dino rod but why is dino rod have you can you not refer me back to dino [sys] no [usr] rod then because [sys] the number [usr] this is [sys] i'm [usr] the phone for that phone that they put me through to you [sys] the number i'm [usr] why would i now have to phone a completely different phone number to the one that's in the text message [sys] you can speak to regarding that i wouldn't have those answers [usr] ok what's the phone number [sys] [pii] [pii] [pii] [usr] great let's hope i have got got someone now who can help me thanks [sys] no [usr] for your help [sys] worries at all | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hi hello good afternoon how are you [sys] i'm all right how are you [usr] very good thanks i'm calling because i was expecting a call from one of your engineers to come to my house today but he i haven't received a call and nobody showed up it was for a blockage [sys] of course let me have a look what's the postcode of your property [usr] it's [pii] [sys] sorry [pii] [usr] [pii] [sys] [pii] thank you you have british gas home cook cover right let me put you through to the right team because unfortunately you've come through on the wrong way ok i'll put you through to i'll put [usr] sorry [sys] you through to british gas dino they'll be able to assist you further [usr] said wait hold on this [sys] no [usr] not the [sys] this [usr] right number [sys] is not the right number this is an on demand line for non british gas customers the british gas team have their own dino team in a different system that they work on i'll have to put you through to british gas that's who your policies with [usr] that's based on the postcode you've [sys] yes [usr] had [sys] i've just asked you if you have british gas home care cover [usr] iii i don't know that's the i i think [sys] ok [usr] but i'm not sure i think it's my landlord my landlord [sys] right [usr] is customer [sys] and what's the first line of the address [usr] [pii] [sys] it's british gas home care i'll have to put you through to the right team [usr] ok thank you [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too you got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush [usr] ok | 2Chase Call
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[sys] thank you for calling dino our office is currently closed if your call is urgent please dial zero thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to as at dino how can i help [usr] hi good afternoon i just i give you a call before regarding a severe leakage in in my bathroom when i came from work and i think one of your colleague told me that we might send someone tonight i just need to confirm if he's coming or not please [sys] could i get your postcode [usr] [pii] [pii] and house number [pii] [sys] is that [pii] [usr] [pii] [sys] and [usr] number [sys] for the one yup [usr] number eight and then two november november [sys] and what was the first line [usr] 22 [sys] of address [usr] beside [sys] and can i get your name [usr] [pii] [sys] all right i can see that was british gas who are the ones getting you booked in they will be the ones to be able to tell you if it is for tonight or not [usr] sorry say again could you repeat that [sys] because it was british gas who booked it in they'll be the ones that can tell you when it's booked in for i can put you through to them if you'd [usr] ok you you are you british gas you are the b [sys] no no i'm [usr] because [sys] part of [usr] i i received a text from your side that's why i called you [sys] right that number on the text message it will be the local office [usr] ok [sys] number but when they show at 6 p.m. it gets transferred to ourselves [usr] ok [sys] well i don't have access to that british casts they will be the ones we will tell you if it is tonight or tomorrow [usr] ok ok could you transfer me to please [sys] yep thank you for calling business gas you are through to e two home care department who do i have the pleasure of speaking to this evening [usr] hi good evening hi i just called you earlier because i have a severe water leak and your colleague kindly said that might have a chance to have [pii] come tonight i just want to confirm if he's coming or not please [sys] ok i'd be more than happy to look into that for you one moment please can you kindly confirm your postal code for me [usr] [pii] [pii] [sys] your email address [usr] [pii] [sys] and lastly your mobile number [usr] [pii] [sys] thank you i around what time did you give us a call to make this [usr] i hope [sys] booking [usr] it [sys] ok it's been about ok an hour and a half [usr] hm [sys] let's see if we can maybe [usr] i have i have a ticket [sys] get [usr] as [sys] a hold [usr] well [sys] of the sorry [usr] i have a ticket as well get a ticket and the reference number [sys] i already have the reference [usr] ok [sys] number on my side thank you very [usr] ok [sys] much for that i just want to see what would be the best way for us to track this job for you what i can tell you though off the bat is that emergency jobs [usr] what [sys] don't have a set arrival time the agent that you made the booking with was right to tell you that the plumber will be there as soon as the plumber can be there because that's what the system tells us as well usually we are supposed to tell customers that an any sorry an emergency booking has a time frame of four hours maximum but the aim is for the plumber to be there as soon as possible [usr] ok [sys] what i'm going to do is i'm going to see if a plumber has been assigned to the job yet if they have then i'm going to pop them a ring and find out for you how far they are [usr] thank [sys] ok [usr] you very much you're very kind [sys] n no problem one moment please hi there thank [usr] have [sys] you very much for holding i do appreciate it [usr] hello [sys] hello [usr] hi hi i was you hello [sys] hi [usr] yes i can hear you [sys] in her head yes i was saying that i've just spoken to the local office and an engineer has been assigned to the job or a plumber in your instance the latest that they can be at the property is tomorrow morning between the morning and 1 p.m. [usr] ok but there is [sys] but they [usr] there [sys] all [usr] still there is a chance [sys] right [usr] to come tonight you would [sys] yes yes yes of course [usr] ok thank you very much thanks thank you but but [sys] no [usr] you [sys] problem [usr] but you don't [sys] enjoy [usr] know exactly [sys] the rest of the [usr] if he has assigned a job or not [sys] sorry [usr] you you are you are not sure if they are assigned the job or not yet [sys] no it has been assigned to an [usr] ok [sys] to a plumber [usr] ok ok that's [sys] yes [usr] it ok ok thank you very thanks bye bye [sys] only a pleasure bye bye | 2Chase Call
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[sys] hello you've reached out say at dunno plumbing how can i help [usr] good morning gosh that was quick very efficient good morning to you my name is [pii] i live just [sys] something [usr] outside [pii] and my essential heating doesn't work probably because it's [sys] no [usr] sludge up and needs a magno clean [sys] ok have you got british gas cover sir [usr] no [sys] ok unfortunately we're not taking any private works on at the moment i do apologize we won't be able to assist you in that [usr] she's heaven [sys] i'm really sorry until the new year and i'm not taking on any private quotations [usr] well i haven't had central heating for two weeks i'm in firm elderly live on my own what are what are my options or don't [sys] do you have is there anyone else local that would be able to come out to you quicker at all [usr] i have no idea [sys] ok [usr] i'm a lawyer not essentially to [sys] it it might be worth seeing if anyone local [usr] no i didn't want them to come out this time of new year i wanted to book it [sys] ok what was your postcode for me [usr] [pii] [sys] yes [usr] [pii] [sys] ok let me just put you on hold for one second [usr] thank [sys] thanks [usr] you [sys] hello sir thank you for holding [usr] not [sys] ok [usr] at all [sys] the earliest at the moment that we'll be able to come out to have a look and give a quotation for what is required to resolve the issue would be the eighth of january [usr] fine [sys] ok just want to confirm [usr] i appreciate you're very booked [sys] it it is [usr] you [sys] just that unfortunately we booked with [usr] it's that time of year [sys] yes [usr] isn't [sys] just [usr] it [sys] wanna confirm i've got [pii] [usr] yes [sys] and [usr] it [sys] the first [usr] is i've i've used you quite a lot in your screen probably tells [sys] what [usr] you that [sys] was the first line of the address for me please [usr] [pii] [sys] ok and what was your name for me please [usr] [pii] [sys] how do you spell your last name please sir [usr] [pii] iiltness [sys] not lovely and is the number that you're calling on the best number for us to contact you on [usr] probably is yes we we well i've got we've got mobiles but we're we're right out in the country and they do and they don't [sys] that's [usr] work [sys] absolutely right and can you just reconfirm what the issue is you're experiencing for me [usr] the border's working fine and it it has [sys] ok [usr] been working the radiators have been working sometimes all over sometimes just upstairs and not downstairs i had a local guy in and he said well it's full of sludge [sys] ok [usr] and my guess is it needs to be completely cleared [sys] ok [usr] out [sys] all right well i'll get that all booked on them for the first of january and obviously if anything sooner comes available we'll give you a call ok [usr] well that's really kind do you have any idea morning [sys] what [usr] or afternoon [sys] would your preference be [usr] morning please [sys] no problem at all i'll get that arranged for you then sir [usr] that's this side of [pii] this side of midday or something [sys] yes [usr] isn't [sys] it'll be between eight and one [usr] i i realize jobs take five minute jobs take two hours and two hour jobs take one hour that's that's what you do isn't it [sys] it is but not not to worry [usr] you're you're there till it's done till [sys] exactly [usr] it's sold i understand that but that's handy thank you very much [sys] no problem [usr] indeed [sys] at all thank you for your time [usr] you've been very helpful [sys] thanks bye [usr] you thanks bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good day you are through to customer services how can i help you today [usr] hi there good afternoon [sys] sorry man [usr] i have an appointment [sys] hey [usr] with [sys] [pii] [usr] an engineer from road today and i wanted [sys] maybe [usr] just to check if it's still happening [sys] ok can i have your policy number please [usr] the home care number give me a sec please [sys] ok no problem me [usr] ok the number is nine double one double zero double two 05289 [sys] ok but you wanna add we can add it ok can i have your date of birth please [usr] my date of birth it's the 10th of [sys] ok [usr] august 1993 but that's not on the home care number because it's my landlords [sys] what is your landlord's name [usr] [pii] sws [pii] swords [sys] no then i think you gave me the wrong number what's the first line of the address and postcode [usr] it's [pii] [sys] [pii] and the house number [usr] [pii] [sys] you gave me the wrong home care number it's not for that policy [usr] ok [sys] bye sure is it just a not no one no need to take but it's only the engineer and then i just let me know me [pii] you state the landlord's name is [pii] [usr] micro [sys] ok yes they can and being able to are you sure that they have cover for the property [usr] i mean i've booked in the past two weeks eight appointments with them using the home care number i don't i don't [sys] thanks [usr] know [sys] the expiry date and you show that it is under [pii] sword's name just i just [usr] the the the home care number is under [pii] [sys] ok i'll just deny something else just sold to me ok [usr] sure [sys] ok here | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're speaking to [pii] how can i help you [usr] hello it's mister [pii] here there was a diner road engineer due to come to install a a water pump in our house yesterday and he just didn't turn up i'm just i don't know whether are they still working this weekend [sys] they are you may need to speak to the local office have you got a job reference number at all [usr] i don't think i have hm [sys] right i should be able to find it from your address then have you got a po can i take your postcode [usr] it's [pii] [pii] [sys] lovely and what's the first line of your address [usr] [pii] [sys] ok let me just bring that up i'll just have a look for you [usr] ohh i've i've [sys] right [usr] just [sys] apologies you sorry you said your postcode it's [pii] [pii] [pii] [usr] [pii] no ne i i've [sys] ee for [usr] [pii] [sys] for [usr] i've [sys] echo [usr] i've got the job number now if you want [sys] ok [usr] it's 3688937 [sys] ok one second right sorry i'm just having a quick look because there seems to be a few jobs on here [usr] right [sys] under your address [usr] hm [sys] right sorry to keep you mr [pii] right what i'll need to do is is i i have found it to be honest it's still in my system as open scheduled [usr] right [sys] but i'll need to speak to the local office are you ok to hold for a second and i'll give [usr] yes [sys] them a quick call [usr] yep [sys] ok it won't be a second [usr] thank you local number business that four hm i looked on the computer to see when we do see we were 500 deposit there was an email with the appointment coming next cardiology check your photo no i mean they're quick to at least they are organized hey 2018 16 [sys] hi mr [pii] sorry sorry to keep you there unfortunately i'm struggling to get through to them i i really don't have any answers for you but what what i can do is i'll send them through an email they should be open until four o'clock today [usr] right [sys] and ask them to contact you as soon as possible because i can see a note they they called you didn't they on the 28th to change it to to yesterday [usr] well [sys] it's [usr] the 28th [sys] a little bit [usr] i think one of the engineers was sick [sys] right [usr] it was the thursday was [sys] gosh [usr] canceled [sys] i can see that note on there from a lady called [pii] at the local office [usr] right [sys] what i'll do is i'll send an email through straight away for you and hopefully that they will respond [usr] ok [sys] ok would [usr] right [sys] you to take their number for your reference [usr] yes please [sys] ok that you can go down their number is [pii] [pii] [pii] [usr] yep ok [sys] but i'll do this email straight away but i will also pop a note on that i have spoken to [usr] right [sys] you [usr] right thanks very much then [sys] ok then no problem [usr] thank [sys] take [usr] you [sys] care thanks [usr] bye [sys] bye | 2Chase Call
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[sys] hello it's from denard drainage how can i help [usr] hi five minutes it's [pii] at cafi drilling you ok [sys] could you [usr] cool not too bad not too bad i don't know if you're the right person i really apologize if you're not but we came out to ya back along in when it was hot [sys] ok [usr] july and helped with some drilling on a i wanna say a water main or i don't know which one it was and also we did a little job for you guys in cows i sent invoices to people but i'm not getting any response to getting them paid and one's [sys] right [usr] august [sys] ok what was the postcode and i can pass it on to our accounts team [usr] the postcode for what [sys] the the if if i can take the jobs that you helped with [usr] ok the [sys] not [usr] i've [sys] sure if you'd [usr] got [sys] have those [usr] i haven't got well the postcode was i was in a field but i've [sys] ok [usr] a reference of [pii] that was the other one [sys] ok i was is that for isle of wight the i right ok with the fair office [usr] i did ring the all white number brilliant [sys] right sweet i might see if i can pop it back over to them [usr] i've [sys] they [usr] got [sys] should be open [usr] i did i was dealing with [pii] but i've sent her messages and i've not had any [sys] right [usr] response back [sys] i'm not too sure who is to be honest we're not in [usr] no [sys] massive [usr] ok cool [sys] communications with the [usr] no [sys] isle of wight i'll [usr] ii [sys] see if i could [usr] i thought [sys] get you [usr] i was [sys] back [usr] ringing their number i i guess it's come through to you [sys] which is weird i'll see if i can pop you back through and hopefully it should go to their direct line [usr] ok [sys] [pii] [usr] i dialed [pii] on the right number [sys] right i have a different one which i'm not sure i said direct [usr] it's not it's [sys] line [usr] not [pii] is it [sys] no [usr] that's on google as well [sys] let's have a look i'll see if i can get you through [usr] brilliant [sys] there hello [pii] speaking [usr] hi morning [pii] are you on the isle of white this is a really stupid question are you on the are you down the road isle of wight [sys] yes [usr] cool i just rang the number and i ended up in fareham my name is [pii] i'm calling from cafi drilling we're based up at duck more farm and we came out and helped you guys out with a job in the avalon when the big water main or a big zoo or something burst back along in the summer and i've sent invoices and statements because the invoices have been paid and they're back from july i've [sys] ok [usr] got a couple i've got a couple of jobs outstanding i just need somewhere where i can send them that they're gonna get processed cos i don't know why they're not getting paid [sys] no that that's ok i'm the general manager on the isle [usr] ok [sys] of wight if you send them to me [usr] perfect [sys] i i will get that sorted [usr] cool [sys] for [usr] lovely [sys] you [usr] job [sys] my email address is [pii] [usr] yep [sys] [pii] [pii] [usr] perfect they're on their way [pii] that's grand [sys] and if you can just if you could just just that i can go make this higher obviously we don't make the payments [usr] no [sys] here [usr] that's gone on [sys] i need to go to somebody else but if you could just email where you've been sending them and how long for [usr] ok [sys] that i can just say this is getting ridiculous [usr] ok [sys] now [usr] cool brilliant [sys] we need payment [usr] brilliant [sys] all right [usr] thanks [pii] thanks for your help [sys] thanks [usr] brilliant [sys] then cheers [usr] thank you [sys] bye [usr] boy | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to speaking to how can i help [usr] hi there right i'm i'm calling just because i've i've booked for a plumber to come today between [sys] ok [usr] one and six pm i [sys] ok [usr] understand that the the plumber that will be coming is is someone called [sys] i can [usr] i [sys] have [usr] was just [sys] a look ok [usr] ii i was just wondering whether there's a bit more of an accurate estimate as to when the plumber might come by [sys] potentially what's the postcode please [usr] the postcode is [pii] [sys] [pii] and the first line of the address please [usr] is [pii] [sys] i've got you all right ok i mean i can get you to the route to the office that'll be coming out well where the engineer works out from i mean all i know is what between one and six and they'll ring you on the way but they should be able to narrow it down with a rough idea depending [usr] all [sys] what [usr] right [sys] he's got in the diary for the day well i'll get you through what you se [usr] great thank you [sys] and good morning plumbing [usr] hi there right i i'm i'm i'm calling because i've booked a plumber to come come today i was just hoping for an estimate a more accurate estimate of when when he'll be by [sys] can i take your postcode please [usr] yes of course the post code is [pii] [sys] the same it what she was it's looking it's gonna be this afternoon [usr] ok [sys] i can't give you a specific time in case he gets held up but he has got quite a few jobs before you he will give you a call about 30 minutes before arriving you're more than welcome to give another call this afternoon and we might be able to give you a little bit of a better time frame but as it's still pretty early and he's still making his way through the job i can't really give too much of a close time just yet [usr] i see ok [sys] yes [usr] but what iii i spoke to i spoke to the diner team on on saturday [sys] yep [usr] at the time they had [sys] i [usr] said [sys] see [usr] it it it might be between one and two pm or do you think it's gonna be a little bit later or within that time slot or it's just too [sys] i think [usr] to tell [sys] it's gonna be a little bit later than that but if you give us a call back at around about 12 o'clock i'll be able to give you a little bit of a better time frame [usr] ok perfect [sys] no [usr] thank [sys] worries [usr] you [sys] thank you thanks [usr] all [sys] bye [usr] then [sys] bye [usr] bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hey i know how i can help you today [usr] hi there i phoned i i got a reference number for a job that we ordered today it's quite an urgent one i phoned at half past seven this morning and i was expecting someone on site between half past nine and 10 now i phone the call center that the that the the text message got came to and i got a rather rude person on the phone saying the rude job wasn't for tomorrow and they couldn't get something out now it's simply not good enough i need someone on site as soon as possible to have a look at to to get this toilet because we've got staff on site that have no access to to any facilities can you give me a better idea of what's going on here [sys] can i take the reference please [usr] yep sure it is dywo 3437425 [sys] and the first line of the address please [usr] it is bear with me i'm gonna have to first line of the address yes same time first line of the address is [pii] [sys] perfect thank you right ok it was a blocked only toilet is that right [usr] phone at half past seven [sys] ok right we've had we've got that dy number you just gave me i'm on the account for it and it says the account's been closed er canceled are you aware of that [usr] well i just got off the phone to the lady and she said well you just have to cancel the job cos we can't get there till tomorrow that's why [sys] wow [usr] i that's why i phoned you back i'm really [sys] that's [usr] happy [sys] it [usr] with the the the the the customer service to be honest we do use down the road across quite a few of our sites and it's really making me question whether it's worth it anymore [sys] i i do apologize about that that was uncalled for and it was also a lie if it's a toilet that you have only one of and it's blocked that's classed as an emergency and a health hazard we need to go out the same day whoever told you that was very very wrong in in saying that and i do apologize on their behalf [usr] ok that's fine when can [sys] what [usr] we get [sys] i'm gonna do what i'm gonna do is i'm gonna raise a new account for you and we're gonna get someone out to you today [usr] can you give me could you give me a specific could you do it now and can i stay on the line just i need to tell these people because they burst in the and i'm i'm sitting here yo and [sys] of course i need you on the phone anyway that's fine [usr] that's fine happy to hold [sys] no worries right ok i'm just looking at the account it says [pii] is that right [usr] yes it's s children's hospices across [pii] [pii] and [pii] [sys] perfect thank you and is it for any shop or store or thing that [usr] it's a shop it's a it's a charity shop [sys] right ok thank you sorry it won't be a moment i'm just loading it up now it's taken a little while [usr] no worries no worries i appreciate that appreciate you sorting that out as well i think [sys] no [usr] it's [sys] worries [usr] aye it's not your fault her her response but i was quite taken aback by it by the way i was thoroughly disappointed [sys] no i understand i've had it well it was you called through to the local office and sometimes in a local office it it's our franchise it's not it's not technically rod but it is thing er cos we've we've put them on to our company i've had it before where i've gone through to the local office and they've been very abrupt to me and i'm from the head office in [pii] which is funny because i just go and tell them off [usr] not good not good i don't know if they need a bit of a customer service training or something that but i [sys] think exactly it's not it's not er it's not very nice [usr] no not at all [sys] can i just take the company name again sorry [usr] it's chad it's chas children's hospices across [pii] [sys] thank you and your first and last name [usr] [pii] i'll not be on site though i'm i'm the ops manager but there'll be someone there it'll be [pii] will be there to kinda greet them [sys] who was that [pii] [usr] [pii] [sys] [pii] sorry [usr] there'll be staff on site to to to greet them [sys] no worries and can i take a site contact number please [usr] sure it's [pii] [sys] thank you right ok and then it's a blocked only toilet is there any vulnerabilities with anybody at the property there [usr] no no vulnerabilities not that i'm aware of [sys] ok no worries right ok i'm gonna fill that last bit of details now i won't be a second [usr] ok [sys] sorry it's just loading up now [usr] that's fine [sys] right ok i'm just looking at availability and we can get someone out to you today anywhere between now and six o'clock if that's all right [usr] they close at half past four [sys] right i'll put that into the notes for the engineer that he calls at half past four i won't be able to tell him an exact time at the moment as it's only just been booked [usr] ok [sys] it may be if you call back in an hour or come through to ourselves and then we'll pass you to the local office or we'll speak to him just for the times [usr] i i'll phone i'll phone you guys ii i don't want any dealings with that local office after that encounter i i maybe ask you to liaise with them if that's ok if we can get someone there if possible that would be very useful i'll phone back in for an update if that's ok [sys] no worries if you call back to the number in [pii] that's the head office and obviously you'll have come through to myself or someone else [usr] it's [pii] is that the one the zero just double check is that the number i'm phoning on now which is [pii] [sys] it sounds it bear with me i'll double check for you [usr] and can i take your name as well just i can talk to yourself if that's ok [sys] my name's [pii] that's [pii] [usr] [pii] hello ok [pii] [sys] right ok the number's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] okey dokey right i'll get on it i'll i'll go and inform them and i'll give you a phone back in an hour callum ok is that ok [sys] no worries that's fine [usr] nice one i appreciate your time and and and you sorting this out [sys] no worries have a nice day [usr] you too man speak to you soon bye bye [sys] bye bye bye bye | 2Chase Call
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[sys] welcome [usr] you [sys] to dino rod thames valley [usr] your vaccine [sys] region please note all calls are recorded [usr] get another vaccine [sys] for training and monitoring [usr] and this one [sys] purposes [usr] goes a different [sys] please choose from the following options press option one to [usr] rather [sys] book a job [usr] than just [sys] it's two [usr] rather [sys] for accounts and option three thames valley region is a franchise [usr] but if you do [sys] of dino rod [usr] that [sys] experts in drain [usr] absolutely [sys] clearance [usr] clear [sys] and [usr] this is well worth deploying [sys] hi [usr] this is [pii] from s field industrial estate [pii] i rang before lunch to see if we could get somebody to come out and they said they were gonna ring this afternoon but we've heard nothing [sys] ok what was your post code [usr] [pii] [sys] ok just bear with me a moment thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization for more information on our capabilities visit dino dot com your call is important to us please hold the line hi there i believe it was probably head office she spoke to cos you no no ago i spoke to in here [usr] they said [sys] ok [usr] that somebody somebody was gonna ring us fairly soon and he pass [sys] ok right we won't be able to get anyone out to you today i'm afraid [usr] can you get us somebody out out to us tomorrow morning [sys] i'm gonna have to have a look [usr] you mean you say you're a 24 hour service [sys] i do understand but obviously from the weekend we are fully booked and we haven't got anything on wednesday i could get someone out to you wednesday pm but not am [usr] right i'll come back to you [sys] ok perfect [usr] thank you [sys] lovely take care bye [usr] right | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well good afternoon my name's [pii] how can i help [usr] hello i've been waiting in all day for my visit i was told yesterday it'll be 9 30 it's significantly late [sys] ok and is it for work being done under british gas cover or is it something that will be paid [usr] it is [sys] for right one moment then you just come to the team customers who have to pay for the work themselves give me a moment [usr] ok [sys] let me probably one of my colleagues he can find out what's [usr] ok [sys] going on for you one minute [usr] thank you [sys] good afternoon you're through to [pii] at british gas how can i help you today [usr] he hello i've been waiting in for a visit from [pii] yesterday and then it was rescheduled for today at 9 30 [sys] ok [usr] yes [sys] can i take your postcode please [usr] [pii] [pii] [sys] bye and your house number [usr] [pii] [sys] and can i confirm your name please [usr] my name's [pii] but the thing's in [pii] [sys] ok sure let's have a look for me ok it is showing it's still being dispatched on our system someone should be out with you it should any time at six o'clock [usr] but they're significantly late when i was 12 9 30 [sys] you were told my [usr] she said i she said i'll be the second customer today i can't believe they're still stuck at the first customer surely [sys] it was this who told you that or one of our customers [usr] no [sys] ok [usr] i want this exact number she said you'll be the second customer they need to go to the first and you'll be second and i said what time cos prior to that i said it'll have to be in the morning i've got i've got a motorway to go up yet i'm not significantly impressed with this i [sys] sure [usr] did yesterday [sys] i do appreciate [usr] and all they [sys] that [usr] was leave me a card at the [sys] i [usr] door [sys] do apologize for that i'm not sure did did did the a i did did did did [usr] pay [sys] the advisor [usr] a significant [sys] you spoke to yesterday [usr] amount [sys] speak to [usr] to [sys] the local [usr] you for [sys] office [usr] this [sys] to get to [usr] it's [sys] get that time ok [usr] to a little [sys] i can [usr] coffee [sys] i can i can only apologize i said it's done it's done as an all day job for you [usr] well it can't be an all day job she told me it'd be morning [sys] sure [usr] we need [sys] i mean [usr] to get on [sys] it [usr] to it and sort [sys] it [usr] it out [sys] is [usr] it's probably too [sys] showing [usr] late [sys] his dispatch [usr] but [sys] someone will be with you as soon as possible i can only apologize [usr] well what time i need i need someone to phone me with the time i need [sys] sure [usr] to be [sys] i do [usr] leaving [sys] appreciate that i said it it would be any time up [usr] it's [sys] until six [usr] supposed [sys] o'clock [usr] to be this morning [sys] i do i do appreciate that that is [usr] well [sys] what the [usr] i wasn't [sys] appointment [usr] told till [sys] is down [usr] six [sys] for [usr] o'clock [sys] i can [usr] cos [sys] only [usr] i [sys] apologize [usr] telling [sys] if you were [usr] you [sys] told something [usr] i was [sys] else [usr] told it [sys] and [usr] was gonna [sys] it's [usr] be [sys] not [usr] morning [sys] been on it that is when the that is when the appointment is booked in for us for an all day appointment and someone will be with you as soon as possible but it it would be up till six o'clock [usr] ok [sys] ok can i apologize for this [usr] might be coming to an [sys] ok [usr] empty [sys] thank [usr] house [sys] you [usr] at this right ok for no help me to apologize pay a significant amount to british gas for this it's ridiculous [sys] sure i do [usr] and [sys] appreciate [usr] i'm the one [sys] that [usr] with [sys] someone [usr] leak [sys] will [usr] as well [sys] be with you as soon as possible [usr] someone needs to come and sort it that's what i'm paying for it's not as soon as possible [sys] sure [usr] now is it it's 9 30 this morning [sys] i can only i can only i can only apologize and they said they said i [usr] what you can't [sys] sure i do appreciate that [usr] well i know you can apologize you can keep apologizing [sys] sure [usr] it's [sys] i mean [usr] not helping [sys] i i said [usr] me [sys] it [usr] but [sys] it's before six o'clock [usr] when is someone gonna get here is what i need to know [sys] that is all i can tell you unfortunately [usr] is that all you can tell me [sys] they would they they wouldn't be able to give me any more information because it's down [usr] you [sys] as an all day appointment [usr] phone anyone [sys] they would [usr] and [sys] they [usr] find [sys] would they [usr] out [sys] would [usr] what's [sys] just [usr] happening [sys] tell they would tell me that it's that it would be any time up until six o'clock because he'll be able to it depend it depends on obviously the engineer jobs and et cetera but he will give you a call when he's on his way i'm not sure [usr] what yesterday that's what he didn't [sys] aye [usr] all right i'm wasting my time on my bill ok bye bye | 2Chase Call
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[sys] thank you for calling [usr] thank [sys] dino [usr] you [sys] rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com hi you're through to [pii] at world how can i help [usr] hi my name is [pii] i work for places for people we have a property that you are in the process of doing some work on the septic town cat it's 27 broccoli's in nest in cam i just we wait for park to come in before the work can be completed on it but i just wondered if there's any way we could carry out the actual emptying the septic tank without the proper the pump being installed [sys] right what i'm gonna have to do is transfer you over to the local drainage engineer [usr] ok that's fine [sys] local drainage office in that area could be a dining office but i'm gonna need the first part of the postcode they'll be able to explain the price [usr] no problem the postcode is the glasses [sys] sorry i can't hear you [usr] it's [pii] november 13 [sys] ok i think the microphone is covered can you hear me [usr] n no can you hear me now [sys] yes a a bit clearer i mean you do sound a bit muffly but it was that [pii] november 13 [usr] yes that's right [sys] ok right it was for septic tanks for drains [usr] at the moment i'm waiting for a part to come in for what you guys are but the occupiers have come back and they've asked if there's any way we can just drain it without waiting for the part [sys] of course can i transfer you over [usr] of course you can thank you [sys] you're welcome take care now [usr] thank [sys] bye bye [usr] you bye [sys] hello you're through to [pii] how can i help [usr] hi this is [pii] from places for people we've got a property 27 brockley in [pii] that you're dealing with the septic tank at the moment i know [sys] what's [usr] you guys [sys] the postcode [usr] sn [pii] november 13 [pii] [sys] [pii] [pii] she went on the third [usr] you're waiting for a part to come in it's just the agents come back to me and said is there any way that we can get the tank drained without the part being in place [sys] i'm not too sure he's dealing with that i'm being honest i can pop an email to our technical team see if they can have a look at it because i think it would be them that would be dealing with that for that area [usr] you could if you could if you could get them to give me a call [sys] that's fine no worries i'll pop an email now it should be someone called [pii] i believe [usr] ok have you got my number from [sys] that's [usr] the phone [sys] no if i take your number [usr] ok it is [pii] [pii] [pii] [sys] and what was your name sorry [usr] [pii] [sys] bye bye no worries i'll pass it on to him now and i'll get him to have a look at it for you [usr] all right lovely thanks much ok bye [sys] that's all right no worries [usr] bye [sys] thank you bye | 2Chase Call
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment good morning plumbing [usr] good morning i wonder if i could speak to somebody about i'm still awaiting an estimate for an engineer came to see me four weeks ago and i'm still waiting for an estimate [sys] ok could i take your postcode please [usr] it's [pii] [sys] is it [pii] [usr] that's right [sys] ok bear with me two seconds i'll just quickly call you to the deal with this ok [usr] well no the thing is i haven't even been given an estimate this is my third time of phoning asking for somebody to send me an estimate [sys] ok i'll quickly call through to her now bear with me two seconds met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a [usr] right [sys] wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified for at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing hello can [usr] hello [sys] i just confirm that we have the right email address as it was sent on the 19th i've got [pii] [usr] i haven't heard it is it all small case [sys] could you possibly check your junk email and things that she sent it through on the 19th [usr] well i do it came through on the 19th [sys] i can forward it on to you again [usr] well that surprises me but on the 25th when i phoned up it hadn't come through the lady said to me no i'll get it and i'll send it to you you're saying it was sent [sys] i can [usr] on the 19th [sys] she's forwarded the email that she sent on to me and i can see here that it was sent on tuesday the 19th [usr] right and it's [pii] [sys] one that's what i got here i can forward it on to you again if you'd [usr] right [sys] no [usr] would [sys] that's fine [usr] you mind [sys] i'll forward it over to you [usr] ok and if i don't get it i don't know what's happening because i'm getting all my other emails all right that's fine as long as i've got the right number to [sys] ok [usr] phone if [sys] well [usr] it doesn't come through [sys] i'll send that through now [usr] all [sys] no [usr] right [sys] worries [usr] well thank [sys] thank [usr] you very [sys] you [usr] much for [sys] thanks [usr] your help [sys] bye bye [usr] cheers bye | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] it's been a moment [sys] good morning you're through to [pii] here at daniel how can i help [usr] hello can i give you a postcode [sys] yes certainly let's [usr] [pii] [sys] have a look ok and the first line of the address [usr] it is [pii] [sys] ok is it [pii] [usr] yes [sys] yep ok how's that i can help [usr] we had an appointment he had well he was due to have an appointment yesterday he waited till seven o'clock cos someone rang him up and said the he was on his way but no one no one bothered no one turned up [sys] ok let's have a look and where is it you're calling from sorry [usr] british gas [sys] ok and are you trying to get through to the local office or did you mean to call on demand [usr] well i just rang up the number that was against the the job franchise number it must have been transferred [sys] it looks you've been redirected to diner on demand at the moment if it's a local office you need to speak [usr] right [sys] to there's no updates on the system to say why the engineer is not attended i'm afraid [usr] ok i'll give it to nine o'clock then [sys] not a problem at all sorry about that [usr] ok that's fine all right thanks [sys] bye | 2Chase Call
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[sys] good afternoon how can i help [usr] hi i'm waiting for someone to come out and have a look at our drains outside mine and my neighbor's house they called yesterday to say they'll be over today but i haven't heard anything since i just wanna check they're still coming today [sys] no worries what was the postcode [usr] [pii] [pii] [sys] [pii] ok no worries we are still attending to you today let's just have a look see where you are about on the you are my engineer's next appointment we are still still coming to you he's just on he's currently just on another bigger works job a bit yourself he should [usr] ok [sys] be wrapping up there quite soon he will give you a call when he's on his way [usr] ok that's fine i'm going to work probably about quarter past one [sys] right [usr] but my neighbor at number [pii] is home all day [sys] that's fine should we just not there if you're not there [usr] that would be a good idea [sys] all right then no worries i'll let the engineer know that all right [usr] that's brilliant thank you very [sys] all [usr] much [sys] right no worries thank you [usr] thank [sys] thanks [usr] you bye [sys] bye bye bye [usr] bye [sys] bye [usr] bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book plumbing servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good evening [pii] speaking how can i help you [usr] hi i've been expecting an engineer this afternoon first of all i was told that it would be a couple of hours then i was told six o'clock then i was told half seven and i've still not heard anything [sys] ok sorry about that have you got a job reference number [usr] 26 [sys] i'll take ok i can take your post code if not [usr] i have got it here [pii] [sys] yes [usr] [pii] [sys] ok it's really beautiful ok your name please and the first line of your address [usr] missus [pii] [sys] thank you you have a policy with british gas an engineer was been are you ok to hold and i'll see whether i can get a hold of the engineer for you thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers hello [usr] i know [sys] hi thanks for holding unfortunately i'm unable to get a hold of the the engineer there's no no reply at all but it says that of the on his status it says the job is due for 17 29 i know it's not very far off they've given [usr] but [sys] it it's an [usr] i [sys] estimated [usr] was i was told [sys] time [usr] a couple of hours ago that it was due at 16 29 or 6 29 [sys] that's when he's that's when he started he said start time 16 29 end time 1929 there's just a few minutes which they usually give you a call prior to arrival sometimes when we're trying to get hold of them if they're on a job where they have no signal we're unable to get hold of them i i i have tried and i'm unable to at the moment [usr] but i [sys] it [usr] was told [sys] did i [usr] exactly [sys] know [usr] the same [sys] it [usr] a couple of hours ago apart from that the time was half past six and now you're saying half past seven [sys] well i am informing you that it says in the booking for the engineer it says start time 16 25 end time 7 29 and that's just estimated [usr] and i was [sys] time [usr] at the time when it was logged half past three till half past six when i spoke to someone before now i'm being told half past four to half past seven [sys] all right well i i'm just i can only give you the information as i'm seeing it it just says the emergency appointment from half past 3 to 17 29 which is an estimated time that those are the time that's been promised we can we although there's a specific time for the engineer it's it's it's it's a an estimated time [usr] what happens [sys] i can [usr] if [sys] see [usr] he's not [sys] that the [usr] here [sys] job [usr] by half seven is it gonna jump to half eight [sys] well i don't know because i don't know it depends on the engineer's workload he he could go to a job now and that job takes two minutes he could go to another job and the job takes hours that it it's just dependent on what [usr] right [sys] they've [usr] but [sys] got on their [usr] i've [sys] list [usr] got i've got no toilet facilities here whatsoever since lunchtime today i've got children in the house [sys] we just have to hope that the engineer get to you as soon as soon as possible [usr] but had the last time i had to use this emergency service a couple of years ago it got into the night and the engineer just ticked the job off and said that [sys] the [usr] i refused [sys] job up [usr] to he just didn't turn up he said that he tried to visit my property and i refused to let him in which was a load of rubbish because he said that there was a man here which there wasn't [sys] right obviously i can't comment on something that happened previously but i can just hope that what's been booked here that the engineer will will attend according to what's been booked but when we if for example i can see his name and it says 66 29 that is an estimated time if i could get hold of the engineer then they would give me a much more closer estimated time but i'm unable to get a hold of him i can only hope that he's working towards getting to you as soon as possible because either way if he's attending they need they have it's a standard that they give you a call prior to arrival if for any reason they are unable to attend they will also give you a call we can only hope that [usr] right [sys] an engineer [usr] how [sys] has been [usr] long [sys] scheduled [usr] do i have to leave it before you would put it to another engineer [sys] well i don't do that that's the engineer that's working on in that area that's covered covering that post code at the moment that's how it works is it an engineer that's working covering those particular the cm 20 area [usr] but but are they working or are they on call sitting at home pretending to work [sys] well i don't know that they're they're i i can only assume and i am of the opinion that if an engineer is on call they assign the engineer that's working on call they sat at home they're working that's why they've been assigned to the job they wouldn't assign someone who isn't working i can try again for you by all means [usr] if you could please cos that this is getting silly now [sys] i understand all right just hold the line and i'll try again ok [usr] thank you [sys] thanks dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly hi hello [usr] hello [sys] aye sorry there's still no reply i'm afraid [usr] what [sys] i just i i would probably just just recommend if you give it another i don't know another maybe another half an hour or because it is it is schedule someone an engineer has been scheduled which is a good thing you [usr] i [sys] know [usr] it's [sys] they [usr] not very [sys] it's all on their list go on [usr] it's it's not very convincing when every time i phone up the time moves forward an hour [sys] well i can't see i don't i can't can't see where where he's been moved cos i can't see where he's been moved it's just 16 29 i can't see where it's been moving it just says 15 30 time promise which is an estimated time 15 30 to 1929 and then the engineer starts [usr] but [sys] at 16 [usr] it was two hours back from [sys] 85 [usr] that when i previously spoke to someone [sys] no ok [usr] that's [sys] i would [usr] why [sys] just advise [usr] left [sys] you [usr] it [sys] to [usr] half [sys] just [usr] an hour three quarters of an hour for a bit of grace but now we're an hour an hour over and you're saying he's not even due [sys] i'm not saying he's not due i'm just going off the estimated times that's just a guide for us i'm not saying that he's not due he is [usr] ok [sys] due to attend [usr] if you can't get in touch with him he doesn't get in contact with me what time will it be that you'll designate it to another engineer [sys] as i've said to you that we don't designate to the to another engineer that engineer that's been assigned to the job is the out of hours engineer he's the one who's covering that post code [usr] if he doesn't turn up here and he doesn't answer the phone your end it's tough [sys] if it doesn't what sorry [usr] if he doesn't turn up here or he doesn't answer the phone then it's tough [sys] no i'm not saying that at all i'm i'm just saying an engineer has been assigned he's currently not [usr] right [sys] answering the phone for [usr] and i'm [sys] whatever [usr] gonna ask you [sys] reason [usr] what happens in the situation if in another hour he's not here you still can't get in touch with him what happens then [sys] i well if if if you get in touch again and then we can see where it's that will be 12 that will be the third call then we we will try and get to see if we can get hold of an escalation manager and escalate it to them [usr] this is a joke ok i'll get if i give it to eight o'clock and i call back then someone will try and do something then [sys] just inform them that you just need to speak to and if if they can because we we contact the escalation manager on your behalf yes [usr] ok all right thank you [sys] all right thank you all right bye bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date hello you're through to [pii] from british gas how can i help you today [usr] wonder if you can help me i'm supposed to have some dinner i come tomorrow but i've had no confirmation or anything [sys] ok if you bear with me a second do you have a policy number or a postcode [usr] i have indeed my post code's [pii] [pii] [sys] [pii] was that [pii] [usr] [pii] [pii] [pii] [pii] [pii] [sys] and what's the house number [usr] what did you say [sys] what's what's the house number [usr] [pii] [sys] ok bear with me a second i'll just load the account up for you [usr] lovely thank you [sys] you'll have to forgive me i'm i'm losing my voice and what's your name please [usr] it's alright [sys] what's the name of the landlord [usr] my name it's [pii] it it's on my husband's name [pii] [sys] right perfect let me just that account up for you [usr] thank you [sys] right have a go well let's find your appointment right ok i can't find an appointment for you for a a dino engineer [usr] this is ridiculous he made it in front of me er to the dial people and we've been without water and and heating for the last two weeks gas engineer [sys] right ok [usr] come out last week [sys] and the it was the gas engineer that booked the appointment was it [usr] it was him that booked it and it was in front of me cos he was asking about the dates give me a reference number if that helps [sys] can do please [usr] give two minutes let me just go and get that [sys] no worries [usr] reference number is dian l 343 z 6086 [sys] 6086 right bear with me a second let me just search for that [usr] cheers [sys] right found it [usr] thank you [sys] is it to do with no hot water [usr] we've got no hot water heating someone from british gas came [pii] and he said that he needs to get dino to replace the pump on the tank upstairs [sys] that's what i'm saying right ok when was this booked [usr] this was booked he came out on the 21st it was booked on the 21st of september [sys] right ok [usr] that time off tomorrow to for the appointment [sys] right i can still see the appointment [usr] hey [sys] and it's down for tomorrow i'm assuming they've ordered parts the appointment's still active job type [usr] a do [sys] change [usr] it does [sys] pump [usr] it say [sys] pump [usr] when [sys] and [usr] it [sys] fat [usr] will be [sys] sorry [usr] what time or an approximate time morning or afternoon [sys] well it'll it it's an all day appointment it's between i be i believe it's between eight and six [usr] right will they ring prior to coming cos obviously i've got to do the school run in between [sys] i'll leave some notes on the account for you [usr] just come away or if it's half eight doing the poor run again at three [sys] how many weeks have you been without hot water [usr] about two weeks to boil water having to go to the gym for a shower it's just a bit inconvenient [sys] it's a bit much [usr] heating either [sys] what time will you be out for the school runs [usr] well in the morning it'll be about quarter past eight to about 10 to 9 ish [sys] 10 to 9 [usr] 10 to 9 and then i in the afternoon it probably be between three and 20 to 4 [sys] sorry what was that again [usr] three o'clock in the afternoon to about 20 to 43 40 if they just ring me i can to walk to my and tell us in the afternoon if it's gonna be in the afternoon [sys] no worries i i've added all that information to the notes for you they will pick [usr] do [sys] that [usr] you think [sys] up [usr] it's gonna [sys] when [usr] be [sys] they [usr] sorted [sys] pick [usr] i'm assuming [sys] sorry [usr] it's gonna all be sorted tomorrow and the part parts and everything would have been ordered [sys] they they would have ordered the pass when they get the job coming through it is confirmed i can see that [usr] bye [sys] the job is is still active it's an all [usr] bye [sys] day appointment tomorrow the details [usr] that's [sys] of what it what it is job type to change pump and valve parts required they've got the part numbers here cos you've got [usr] hi [sys] no hot water it's a 60 minute appointment for you [usr] lovely thank you much for that [sys] no worries the reason why i couldn't find that is because obviously the engineers they book on a different system to us and it doesn't show up on our system as as an actual appointment [usr] ok [sys] i i dig in for it ok [usr] ok a lot thank you for your help [sys] no worries at all you have a lovely evening [usr] thank you [sys] ok [usr] too bye bye [sys] you take care bye bye | 2Chase Call
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[usr] all right thank [sys] thank [usr] you [sys] you for calling road our calls are recorded for training and monitoring purposes [usr] you just keep an eye [sys] please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press [usr] i aye not common [sys] not [usr] hello is that [pii] [sys] it [usr] [pii] [sys] is [usr] hello it's [pii] here [pii] i've tried to make a bank transfer here but the bank says they're waiting is 30 minutes i'm just gonna give you the card details ok [sys] you sure i don't want to feel you [usr] no [sys] have to [usr] well i mean [sys] but [usr] she needs [sys] as [usr] it done [sys] soon as i put [usr] she [sys] the [usr] does [sys] transaction no worries as soon as i put the transaction through all your details disappear off my screen [usr] right [sys] anyway [pii] all right [usr] that's 38 [sys] what's the postcode please [usr] it's bt 17 0 bzbd i [sys] and the property [usr] [pii] [sys] number that's coming up there's [pii] who knows [usr] bt [sys] down there too zero [usr] 17 [sys] bd [usr] 0 db [sys] bra o [usr] db [sys] db sorry hang on ok and what's your surname please [pii] [usr] my [sys] for the job [usr] name's [pii] but it's a mrs [pii] you'll be dealing with it i'll be here whenever she whenever you come [sys] what's [usr] out [sys] mr [pii] first name [usr] [pii] [sys] just because i need to put two names [pii] [usr] just [sys] no [usr] phone [sys] worries [usr] sure i'll be [sys] and [usr] here [sys] [pii] i'll put your number down all right most likely you [usr] we [sys] won't need [usr] go [sys] to ring [usr] down [sys] you [usr] the [sys] but [usr] or something [sys] have you an email address for the receipt to [usr] that [sys] go to please [usr] address you sent the bank details to thank [sys] give me a second [usr] you i always [sys] it's blocked outside at the back [usr] hello [sys] of the house affecting the kitchen sink [usr] sorry [sys] is it affecting the kitchen sink did you say [usr] i'm gonna pay by card [sys] is it is it affecting the kitchen sink though [usr] yes the water the the sink's not draining and the water from the washing machine which is connected to the sink is coming up when when you [sys] no [usr] when [sys] problem [usr] you use the machine but the other side of it is there's no water coming out of the drain it's not overflowing at the drain point [sys] i know what you mean [usr] it's it's between [sys] it's blocking [usr] the [sys] in the middle [usr] and somewhere there [sys] that all that [usr] less than less than 2 m [sys] less [usr] the black [sys] than 2 m right ok what car does he want to pay with please [usr] it's a halifax correct card i need [sys] a credit [usr] the form [sys] card did you say [usr] what do you need credit card what do you [sys] is a mastercard or visa [usr] it's a visa [sys] visa credit ok and how's your name appear on the card please [usr] let me see it i can't see it hold on it's mrs [pii] [sys] that's definitely a credit [usr] well it says your cash card i don't know but it's definitely [sys] that [usr] visa [sys] will be [usr] visa debit [sys] will be a visa debit mrs [pii] ok and can i have your long card number please [usr] [pii] [pii] [pii] [pii] [sys] and expiry date please [usr] the expiry date is is the [pii] [sys] and the last three digits finally [usr] the [sys] in the [usr] last [sys] back [usr] three digits are [pii] [sys] no as soon as this goes through you'll get a receipt to your email [usr] brand [sys] them and the engineer has just been through there and all your details are away [pii] i don't [usr] brilliant [sys] know them [usr] it's not it's my mummy's details it's just you [sys] all [usr] know [sys] right and i know i know all about it which is why i said look you can do it the other way if you want [usr] no it was a half [sys] all the [usr] an [sys] details [usr] hour wait [sys] have disappeared [usr] the banking [sys] i know you'll have an email with the receipt now then when the engineers leave you will get a pdf email to you detailing what they've done before and [usr] brilliant [sys] after photos [usr] and between [sys] all right [usr] 10 and 11 on friday morning [sys] yes approximately [usr] right [sys] yes [usr] can you take this telephone number if if there's gonna be any delay on them coming [sys] i have it i have [usr] you [sys] it [usr] have it that's brilliant [sys] alright [usr] do you want to take the house number too in case i'm not here in case i don't get up our house [sys] give [usr] number [sys] me two [usr] is [sys] seconds [usr] [pii] [sys] give me two seconds sorry sorry [pii] [usr] [pii] [sys] get on that's that's great [pii] thank you [usr] ok [sys] all right see you later [usr] right thanks very [sys] bye bye [usr] much thank [sys] bye bye [usr] you bye | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year afternoon through to dino speak to [pii] how can i help [usr] hi good afternoon i'm just calling because i had a visit booked in and i got a reference number with me can you tell me what [sys] ok [usr] what time would would the the team be coming [sys] what's the reference dywo [usr] 365 7628 [sys] 7628 and the first line of the address [usr] [pii] [sys] right [pii] where are you [pii] h a one let me just ring him i won't be a minute and i'll find out for you now who's [usr] ok [sys] gonna ring him [usr] thank [sys] won't [usr] you [sys] be a minute ok i i mean it's gonna be 50 minutes to an hour we we're about an hour ish [usr] goin [pii] thank you [sys] no worries [usr] all [sys] take [usr] right [sys] care [usr] thank [sys] bye [usr] you [sys] bye bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] it [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year hi you're through to [pii] how can i help you today [usr] hello mate hi we've booked an appointment with one of your engineers today but they've not turned up yet it was maybe before one can you check what's happening that [sys] i think the post's called [usr] it's cb 25 nine gg [sys] delay within four hours ok let's have a look for the address now i got charlie delta 259 [usr] no it's charlie [pii] sorry it's charlie [pii] 25 [sys] no worries same and your first and last name please [usr] er it will be my partner it'll be [pii] we've booked it [sys] and the first line of the address [usr] three week she [sys] you are booked in for today it's not until one no it's until eight till six you booked in for an all day appointment [usr] ok i don't know if you seem to think it was before one ok do you have no idea when they might turn up just before six [sys] it's anywhere between six o'clock the engineer calls you when he's setting off though [usr] right okey doke [sys] i've got a number [usr] all right [sys] ending [usr] then [sys] in [pii] is that is that correct [usr] that's my partner's number [sys] ok [usr] ok [sys] no worries [usr] no worries all right we'll wait for the call then [sys] no [usr] all right [sys] have a nice day [usr] thank [sys] bye [usr] you [sys] bye [usr] bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to how can i help [usr] hi i was waiting for a call back from you regarding somebody coming out to have a look at my drain to give me a quote [sys] ok that's fine what's the postcode of the address [usr] [pii] [pii] [sys] and is it for a commercial or residential property [usr] residential [sys] any home care cover with british gas [usr] i'm with him [sys] ok that's fine you said you needed a quote on your dreams what's what's wrong with the drain [usr] well they were cleared over the summer by local handyman but i think they need doing properly [sys] ok that's fine if it's just a if it's a blockage that needs clearing there's no call out charge they come out and have a look and see what the issue is the starting price between monday friday 8 a.m. to 6 p.m. is 100 and £70 which includes va t [usr] i just need somebody to come have a have a look and see if they need doing [sys] they can come out and have a look and see what the issue is and if any work needs to be carried out and if they need to carry out any work they can do it there and then if it is a blockage [usr] can they just come out and do [sys] i [usr] an assessment and then give me a quote [sys] that's fine bear with me i'll just pop you through to the local office because that is the quote for it but i'll pop you through [usr] thanks [sys] good afternoon [pii] speaking how can i help [usr] hi i just wanted for somebody to come out and do an assessment on what he's doing with my drains please [sys] sorry what's your post code [usr] ll [pii] seven be [sys] have we been out to you before [usr] no [sys] ok bear with me [usr] thank you [sys] hello [usr] hi [sys] hi i believe you want to book in an engineer to come to your property [usr] i just want to have a look to see what needs to be done i and get a quote [sys] but ok what's the issue there [usr] well the drains haven't been cleared for a while and they started overflowing in over the summer and i had a local handyman come out to have a look at them but i think somebody professional needs to come and have a look at what what needs if it needs to be done properly [sys] ok and they're slow flowing are they [usr] they they're not [sys] it [usr] in now [sys] the same [usr] though [sys] right ok i mean normally for a general unblock which sounds it would be it's it can through the pipework and that'll be 100 and £70 and that is including va [usr] but i don't know if [sys] i [usr] that's [sys] mean [usr] what [sys] if [usr] he's doing [sys] you if you wanted somebody to come out i can take your details when somebody's in the area i can get them to come and have a look [usr] ok [sys] it's only because the closest engine is is probably about an hour and a half away [usr] yes [sys] two [usr] it could [sys] hours i mean i say certainly take your details and as soon as i get an engineer that's close to you then i can get them just to pop over and have a look and then advise you the best [usr] thank [sys] the best [usr] thank [sys] way forward [usr] you thank you [sys] ok what's the full address [usr] ok it's the name of the house i'll spell it cyn [pii] [pii] and then the road name is [pii] [sys] yes [usr] and then [pii] [pii] [sys] and it was ll [pii] wasn't it and what's the best contact name and telephone number [usr] it's [pii] which is me and the number is [pii] [sys] yes [usr] [pii] [sys] yep [usr] [pii] [sys] i'm sure that somebody would be in the air at some point next week obviously i've got your details [usr] right [sys] i'll pass it on to my colleague who generally dispatches on a day to day basis and we'll give you a call and [usr] it's [sys] just confirm when we can get somebody out to you [usr] i'm not always here but he could the drains on the road he could look and he [sys] of course yes that's fine if you're not gonna be there as long as he knows what he's looking at which obviously you will do then we can [usr] ok [sys] we can go from there [usr] ok great wonderful well [sys] right [usr] you can call me and let me know when somebody can have a look cos i i will need you guys [sys] yes [usr] to do [sys] of course [usr] it i just wanna know what it entails there'd be no idea you know [sys] no [usr] and [sys] i can completely understand that no that's fine i say somebody should be in the area next week you're speaking [usr] wonder [sys] to [pii] it'll be myself or or [pii] that gets in touch with you [usr] ok great thank you [sys] all right thank you ok [usr] bye [sys] bye | 2Chase Call
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[sys] to speak with someone about an existing job press one or for a new inquiry please press whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them come on [usr] hi i was wondering if i can have an about on a job that we booked in [sys] what [usr] a couple [sys] was [usr] of weeks [sys] that sorry [usr] ago [sys] i didn't catch [usr] if possible [sys] that sorry it's a bad line [usr] i said i was wondering if i could i was i was wondering if i could have that on a job [sys] er [usr] that was attended [sys] what was the postcode [usr] couple of weeks ago it's [sys] a b [usr] a [sys] 12 [usr] b [sys] or [usr] 12 [sys] ib 12 a b right sorry [usr] a b alpha bravo [sys] yep [usr] 12 3 jg [sys] what was his name it's [usr] er the [sys] still true [usr] company was tesla [sys] right that job's been closed down we attended on the 26th of september is that right right yep and the bill the [usr] it's [sys] invoice [usr] about [sys] is still [usr] the right [sys] outstanding as well do if that's been paid yet there's and it [usr] we've not received any corresp we've not received any correspondence we [sys] right [usr] wouldn't we [sys] okie [usr] didn't even [sys] doke [usr] know the [sys] apparently [usr] job was complete [sys] my [usr] we didn't [sys] colleague [usr] know anybody [sys] emails [usr] had even attended [sys] [pii] with the invoice is that you received that [usr] well [sys] right [usr] that's me and i haven't got [sys] but it's definitely [usr] me i [sys] it's [usr] and [sys] [pii] [usr] i haven't [sys] good goode [usr] ohh i haven't got that [sys] [pii] well if you give me five minutes i'll get that reset to you just now [usr] get if you can get that resent along with a job a job sheet with any [sys] i can [usr] photos [sys] do that for you give me 5 10 minutes [usr] that would [sys] i'll get [usr] great [sys] that across to you shortly all right thanks cheers thanks bye bye [usr] for that thanks much you bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with bush gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name is [pii] how can i help you today [usr] hi hi how are you a booking that we have today and and you just said because you couldn't find [sys] i'm terribly sorry it's a really bad signal i believe you did you say you've got a booking for today [usr] we got i rang him for a booking for today for a league and one second i'll just stand outside i get better signals and the plumber rang i rang the plumber i missed his call i rang him back and he said he couldn't booking he canceled the job i know [sys] can i have [usr] and we [sys] the [usr] have [sys] post [usr] a [sys] code please [usr] it's [pii] [pii] [sys] [pii] [pii] let me just and the first line of the address and customer name please [usr] it's s3 is the company and the building is [pii] [sys] right i've got that here ok let's just have a quick look for me bear with me one moment while i know parking [usr] no worries [sys] was provided [usr] they didn't and but he's a head mask i would have got it to him but i missed his call and he just left i would have tried figure it out but i was in a meeting when he called [sys] right what i will do is i will re raise the job and i'll also pop a note on saying that if they do call please wait [usr] will [sys] till the customer [usr] they get out well do you think they get out till today though at this stage [sys] i'm not sure but let me just see if i can speak to the engineer [usr] because we do have a loading bay i just have to confirm if it's free but usually it's ok that he could park in [sys] er what time was it he came out at well it's not that [usr] she [sys] long ago [usr] can't i only called about 16 minutes ago and he just said no i couldn't find parking i closed the job and i went to it what does that mean [sys] i'm going to have to re raise the job [usr] ok [sys] right bear with me one moment i'm just going to speak to the actual local office and see if we can come to some resolution [usr] i mean worst [sys] to this [usr] case worst [sys] i will [usr] case [sys] need [usr] could be tomorrow morning do [sys] that's fine i'll just speak to the local office and see what we can do for you i need to put you [usr] ok [sys] on hold for a moment is that ok [usr] ok no no worries [sys] thank [usr] i'm just [sys] you [usr] going into booth that [sys] no problem [usr] ok thanks [sys] thank you [usr] that [sys] right let's get this dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers what are your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to be dino plumbing can help we have a range of water saving devices available to find out more visit dino dot com ta being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving did you can now request plumbing and drains appointments online in just a few easy clicks visit dino dot com and use our online booking form from burst pipes to blocked drains you can find emergency numbers and advice to help you with your problem visit dino dot com today [usr] right hi [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems [usr] and [sys] our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an [usr] hi [sys] expert dino engineer will [usr] thank [sys] visit your home or premises and provide a quote free of charge and without obligation [usr] came and then just i i'm calling back 10 minutes later there was no purpose before i just cancel the job i'm looking for right hello [sys] for your peace of mind we provide a 24 hour emergency response seven days a week 365 [usr] i thought the film [sys] days [usr] crew [sys] a year [usr] out there [sys] all [usr] again [sys] work is guaranteed you'll pay no pull out charge and work is carried out by local engineers [usr] that why did you have lunch [sys] when drains stop working you'll need the problem [usr] a [sys] solved quickly efficiently and at a fair price trust it hello hi thank you [usr] hiya [sys] much for waiting i do apologize ok unfortunately [usr] no [sys] i cannot [usr] worries [sys] get through to the local office office at the moment the office all the engineer [usr] ok [sys] call staff are on the phones the only thing i can do to [usr] ok [sys] be honest is it might be wise if i just rebook for you for tomorrow and then [usr] ok [sys] that way i'll also pop a note on to [usr] yes [sys] contact you if you don't answer straight away please wait and there is [usr] just [sys] there is [usr] wait [sys] parking [usr] just in case [sys] at the loading bay round the back [usr] we have a loading brid [sys] i will [usr] ok perfect and then if you just put the hours because i won't be in i'm in usually nine o'clock don't get just don't [sys] no [usr] let them come before [sys] problem [usr] that because there won't be anyone here to show them where to go [sys] can i just can can i just go through now is it can i have the site contact name and site contact number [usr] i'm [pii] that my contact name and my number is [pii] [pii] [pii] [sys] thank you [usr] [pii] [sys] ok [usr] and usually between [pii] we're we're here [sys] ok [usr] if you could just say it make a note [sys] is that between nine and in the morning and half nine at night [usr] no nine between 9.5 9 we'll be open [sys] right [usr] and ready to go [sys] i'm with you [usr] if they come just they don't come at an eight [sys] that's [usr] and [sys] fine [usr] there's no one here [sys] i will [usr] or whatever [sys] put please [usr] maybe [sys] do [usr] even just say half nine just in [sys] not [usr] case [sys] that's hand before [usr] come before half nine i would say [sys] 9:30 [usr] just in just be safe [sys] a.m. [usr] be trains and everything can you imagine yep and i'll be here [sys] no miss [usr] ok right [sys] i am and ok [usr] and we're open till five [sys] there is parking on the loading bay at the rear [usr] it's on the side i think the alley is called [pii] let me just double check [sys] at birth [usr] where the loading bay [sys] what [usr] is where what's that lane called do loading bay what's the name of that street and then i think this is the loading bay i think it's [pii] [sys] [pii] [usr] the loading bay [sys] line [usr] [pii] [sys] on [pii] right [usr] it is where the loading bay [sys] i've [usr] is [sys] put that on there as well [usr] perfect [sys] then hopefully they should book [usr] thank you [sys] that i'm just going [usr] it's [sys] to rebook [usr] just for the [sys] that now for you please [usr] ok [sys] bear with me a moment you've got a leak from behind [usr] ok [sys] the wall is there anybody [usr] no one [sys] classed as vulnerable [usr] the [sys] at the property no thank you [usr] no no the the plumber came and left because he couldn't find her they'll be here tomorrow can you just make sure that's dry looking effect you can sorry [sys] ok [usr] until tomorrow and then [sys] i'm [usr] i don't [sys] just gonna [usr] know what [sys] see [usr] one [sys] how quickly we can get to make sure that we do have availability [usr] i'm sorry [sys] one second checking availability now for you [usr] ok [sys] right i've got i've booked [usr] shit [sys] it in for tomorrow for you ok [usr] ok will i get sent [sys] it's at [usr] a time [sys] the moment [usr] or anything [sys] it's [usr] or [sys] an all day appointment [usr] will [sys] but [usr] it [sys] the [usr] just [sys] local [usr] be [sys] office should contact you as soon as they get this information to go through pricing with you ok [usr] ok [sys] but i have booked it in for tomorrow [usr] ok [sys] to make sure that somebody attends [usr] ok [sys] and that's all booked in [usr] right [sys] for you no problem [usr] ok [sys] thank you have [usr] you very [sys] a good [usr] much [sys] day [usr] thanks [sys] bye [usr] very [sys] bye [usr] much thanks take care bye bye bye bye | 2Chase Call
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[sys] plumbing [pii] speaking [usr] hi there [pii] my name is [pii] now i had a a gentleman come out last night at my property in [pii] about nine o'clock now he's he's he's damaged my toilet and he's ruined one of the pipes from on on the down pipe outside the back i mean i paid 225 quid for someone to smash out some of my house if i'm honest there [pii] i'm not too pleased with it [sys] ok [usr] is there anyone if you got a plumber you can send the afternoon please [sys] right let me get some details first what was the postcode [usr] ox [pii] [sys] yep [usr] [pii] [pii] [sys] i see this was a wasn't a dino engineer that came to you [usr] it was cos he gave in a dino van [sys] ok ox 38 ez [usr] one k nine [sys] thank you alright bear with me a second hi sorry to keep yourself i've just checked our system we are we are plumbing and we we do cover that area but we we didn't have a plumber there last night was it by any chance a drain dino rod drainage engineer at all [usr] it it might be and if i got if you got the number cos this is the same number i called last night i [sys] wow i don't know how that's i don't know why it's done that apologies i can give you their local office number for the drainage team and obviously if you report what's happened they'll certainly look into it and and try and get that resolved for you [usr] but i i probably need you i need the plumbing team now [sys] ohh right i see [usr] but obviously i don't know how that works the story is mate he came in and he said i i'll plunge the toilet first and he's plunged it hard he's disconnected the pipe which connects it and to say i had shit all over the floor is a bit of an understatement [sys] wow [usr] and the pipe outside is pissing out water every time we have the shower or brush our teeth this morning i'd say he's done the job he's unblocked it but [sys] things have broken in the process [usr] he's left an array of damage on the way [sys] ok i as i because we're a separate office i can't authorize if if you if you'd to make a claim against them if what i mean for what's happened that would need to go directly to them and if if they want us if they want [usr] ok [sys] us to come out and sort it out what i'm worried about here i don't if we're if you're employing us to come out we're gonna quote and charge for the work whereas if you're [usr] i'm not i'm not paying i want money [sys] that's [usr] back mate i'm not [sys] i understand [usr] paying another [sys] that from what you're saying i that's why i'm thinking that probably the best thing to do to start with is report it and and make a complaint to the the business that that completed that work last night they will then investigate and obviously we're here to if they're happy to pay for us to do it we'll we'll happily do it if what i mean but it is [usr] ok [sys] with plumbing there there is [pii] who who it sounds you had last night [usr] what's the number then [sys] it's [usr] buddy [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok [sys] all right [usr] cheers [sys] sorry [usr] mate [sys] to hear [usr] sorry [sys] what's happened [usr] i'm calling [sys] no [usr] the wrong [sys] no [usr] office [sys] problem at all thank you bye bye [usr] alright bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas [usr] cos i'm ringing say are they [sys] please [usr] coming i've [sys] listen [usr] had no [sys] to the options [usr] correspondence [sys] carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] bye [sys] did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you've reach to a man speaking how can i help you [usr] for there i booked an a appointment on your website i was just wondering what that means i had no other correspondence about [sys] right [usr] it sort [sys] ok [usr] of enquiry for tomorrow [sys] ok no i'll check that for you now can i get the postcode [usr] yes it's [pii] by [sys] and the first line of address [usr] [pii] [sys] your name and your best contact number [usr] it's [pii] [pii] [sys] ok let me check for you now right you said that you made it but you don't know what what you did did you say [usr] well ii i made an enquiry and it says that you'll get a no obligation quote and then somebody will turn up but i've had nothing i don't know does that mean somebody will turn up it ought to [sys] right [usr] quote or [sys] right [usr] or or what [sys] the price i can give you the price now it'll it'll start for £180 [usr] ok and was the intention that somebody will turn up to do it tomorrow is [sys] it [usr] that what it means [sys] it's booked in between eight and six tomorrow you'll get a call beforehand [usr] ok when somebody's gonna come ok [sys] when he's on his way yes [usr] ok was it 100 [sys] and [usr] and £80 [sys] it's [usr] did you say [sys] and it's payment upon club please you you cash your card [usr] ok all right that's helpful thank you i'll leave it as [sys] no [usr] is for now [sys] worries is there anything else i can do for you [usr] no that's all [sys] no it's just for the evening bye [usr] ok cheers thank you | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 day year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote hello you're through [usr] i [sys] to [usr] need [sys] how [usr] to [sys] can [usr] cancel [sys] i help [usr] an appointment for today [sys] you [usr] because [sys] need to cancel [usr] nothing come [sys] one did [usr] up [sys] you [usr] at [sys] say [usr] work and i can make it i don't know when the guy is coming [sys] ok no problem can [usr] [pii] [sys] i take your postcode please [pii] [usr] [pii] [sys] did you say [usr] alpha [pii] [sys] hotel after eight yep [usr] far [sys] say the last three again [usr] [pii] [sys] i've got [pii] alpha [pii] your line is breaking up when i'm trying to hear you i've got [pii] alpha eight hello [usr] me [sys] i i can only just about hear you can i get the last the last bit of your post code please [usr] better [sys] pardon sorry i can't hear you i'm gonna put the phone down sorry can i hear you put the phone down | 2Chase Call
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[sys] lay down a rod [usr] hello good morning mate calling from aggregate industries in [pii] you you came out to us i think it was might have been monday or friday of last week [sys] what's the post code [usr] [pii] [sys] [pii] yep [pii] romeo uniform [usr] yes fine [sys] was it drainage [usr] it was a giant unblocking the guy came out and rodded it [sys] [pii] hm got nothing on the system for that [usr] er a bloke definitely turned up young lad came and rodded the toilet drying for us charge 100 and £90 and you ask for payment to be made prior to him coming out [sys] bravo six seven romeo uniform are you sure it was dying road [usr] i'll stay back 100% [sys] bear with me two seconds [usr] ok [sys] we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you hi sorry for the hold [usr] ok [sys] no we can't find anything on our system what was what was the issue [usr] i need a receipt [sys] you need a receipt do who came out [usr] i just say a young lad with a bit of a lisp he's [sys] what [usr] quite [sys] was that [usr] young [sys] sorry [usr] he was quite a young kid and he and he had a lisp [sys] ok bear with me two seconds [usr] right [sys] we are sorry to keep you waiting a member of our team will be with you very shortly thank you hi sorry for the hold i've just spoke to my colleague there's definitely no job on our system for that and we we have no young lad here with a lisp [usr] ohh [pii] i tell you what mate my best [sys] was [usr] one second i've gone back through my cctv and i'll tell the rest of the truck the the van [sys] ok [usr] would you not have it under the the name of the business not the postcode [sys] no [usr] or road [sys] we go [usr] name [sys] by the postcode [usr] ok what's your name [sys] [pii] [usr] [pii] i'll go for my cctv get the and i'll call you back [sys] ohh alright then alright cheers bye | 2Chase Call
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[sys] thank you for calling down the rod press one for drains or two for accounts told one in [pii] [usr] hello there i've it's about an existing existing job but but you've been out three times and you've not not it's not been correctly followed up yet bit of a [sys] right [usr] bit of an ongoing saga [sys] ok just one second i'll fetch another screen up and i can take your postcode [usr] yep [sys] all right what's the postcode [usr] it's [pii] [pii] [pii] [sys] i need the root cut booking on [usr] ha ha have you got the dates there when when when you've been out because you've been out three times [sys] i've only got i've only got two jobs for it have you had the plumbers out [usr] no it's a drains job [sys] no i've only got [usr] w [sys] two [usr] which [sys] jobs [usr] were they [sys] no i've got one on just he's put on the first job he's probably he thinks it's a soak away [usr] on the first and and what date was that [sys] that was june he he cleared it he took the roots out cleared it and he said he thought it was a soak away [usr] no that's that was that was a previous job some time ago [sys] that's what this because you said you've had three jobs i i'd this is the [usr] alright [sys] second one is in on the third he's put plastic gully going onto four inch pipe [usr] that was that was when [sys] that was the third on the third third of november [usr] third of november ok and then is that the only date you've got associated with it [sys] that's the only [usr] i [sys] one [usr] guess that was the start date of the of the of this particular job the first guy came out and looked [sys] ohh [usr] at [sys] just [usr] the [sys] a sec [usr] sorry [sys] no just a minute just a minute just looking now i've got one cos it's it's been carried over it wouldn't show all the jobs unless you go into one of the jobs the last one was on the 13th which was last week [usr] that's right and there's 11 in between as well the other that as well [sys] cos it it it only shows the actual job itself cos you have to carry the job over just let me have a look [usr] ok well any anyway far what's happened [sys] let me [usr] is [sys] put [usr] the first time the guy looked at it and he tried to fix it manually and that's that's i think that's pretty normal and then he he he said he needed a root cut the next time the second guy came with some equipment to do the root cut but his equipment didn't wouldn't fit around the corner and he he said they need excavation then last week the guy came and said who to do the exclamation he says it doesn't need excavation but it needed a particular a root cutter to to get into the space it looked it looked the guy who came last week knew what was needed but he didn't have a what's needed with him he just came to have [sys] no [usr] a have [sys] because [usr] a look [sys] we don't have ro waters on every van because they're expensive we don't carry them in all the vans [usr] it's [sys] just let [usr] you've [sys] me have [usr] been [sys] a look [usr] to me now three times and we haven't got the right stuff out what's [sys] i'll have to have a word with the engineer see what exactly it does need before i book anything on [usr] but [sys] to make sure that what if you did you say you mentioned an excavation [usr] no i think what he'd come what happened was he was booked in i think for a what day of the week of the 13th was that a wednesday or something [sys] 13th that was last wednesday [usr] he he he was booked in to to come to come after another job he expected him late morning or early afternoon but he came up he came up round quite early to to have a look at it and and he said it doesn't cos not it was programmed for an excavation but he said it doesn't need an excavation and he said something about a particular root cutter i obviously i'm not [sys] i'll have to have a word with him because i'm not sure there's no point in sending a root cut if he needs an excavation [usr] well he said it doesn't need an excavation he seemed pretty sure about it well i i mean i don't i don't understand [sys] right [usr] it's been [sys] ok [usr] it's [sys] just [usr] been [sys] one just one just one second please i do go to did you say which one it needed cos we've got two different route cutters that's why i need to have a word with the engineer [usr] i mean you should i thought he was gonna have a word with you but he sh he you should talk to him because [sys] he's put [usr] i'm [sys] he's put it on the job but i'm not sure which one it is [usr] right well the the the the one the ones the second guy came with which who we don't seem to have marked down there [sys] well he's the he's the repair lad that came the the third one is the repair lad [usr] which means what the guy who's [sys] he's [usr] gonna do [sys] the repair [usr] it [sys] engineer [pii] [usr] it's it's easy the one who will do it [sys] i don't know if it do if it needs an excavation he'd do it if it needs a root cut it'd be the the other one this is why i need to ask the engineer exactly [usr] right [sys] what it does need [usr] well the other one who came with a root a root cutter before it was a it had a a small head on a on a a quite on a plastic pipe but but the plas [sys] do who it was that came with that root coat [usr] no [sys] was it was it [pii] a small lad [usr] a what then [sys] a smallish lad [usr] i don't think [sys] [pii] [usr] ii i don't [sys] cos i need to know which route cutter it is you see that's what i'm saying don't send the wrong one [usr] well well the guys who came out have seen it i mean they're the ones who know how to do it i mean i'm just a i'm just a [sys] i know but we've got different root cutters that's what i'm saying i don't want to send him again if it's not gonna fit i need to have a word with the engineer and find out [usr] ok but in the meantime what's happened is it now carried on into into the next i've i've renewed my renewed my my contract today and and if i get they start to get call outs already and they'll let what they'll do they just [sys] well done [usr] hike the prices [sys] well it is i say i'll have to have a word with the engineer and [usr] i [sys] find out [usr] there should [sys] cos [usr] be [sys] i don't [usr] of [sys] have to [usr] communication [sys] send one [usr] it's been going on nearly a month and a half this [sys] right [usr] one [sys] mister [usr] but the one that came [sys] last [usr] the [sys] 32 [usr] one you said is called [pii] he was he was pretty clear it didn't need the exclamation but the one who came [sys] right [usr] with a root cutter [sys] that's fine [usr] was pretty clear [sys] i need [usr] it did [sys] i need to ask him which route cutter it is [usr] he [sys] then [usr] seemed to know he seemed to know what route cutter would be necessary i don't know if he if he knows who's the one who came out before [sys] through [usr] it looks [sys] the back [usr] he hasn't got a record of that [sys] and [usr] one cos there was a was it in between [sys] i've not [usr] i think [sys] been to [usr] the the third of [sys] right [usr] november [sys] ok i'll i'll i'll book i'll book it on for you and then i'll have a word with him and then once it's booked and i can always i'll i'll know what i'm doing then [usr] ok [sys] hope for [usr] hope hopefully yes what do i do [sys] right well i'll book it i can book it on for the 10th of january [usr] crikey [sys] for the root c and if it's any different i'll get back to you [usr] ok i might i'm not sure if i'll be here at that time but i'll just have to call you if i'm not right i'll call you beforehand [sys] all [usr] and [sys] right i'll [usr] we'll [sys] i'll [usr] just [sys] just provisionally book it on them for you and if you're not going to be if you i'll probably book it another day [usr] originally jan 10th have we [sys] it's [usr] booked aaa time of day [sys] it'll be in the [usr] jan [sys] morning [usr] 10th morning ok well we'll see see where we go with that all right [sys] ok [usr] thanks [sys] i booked it on for the 10th for [usr] i [sys] you [usr] i've [sys] all [usr] i've written [sys] right [usr] that [sys] then [usr] down and i'll i get back to you if i if it's gonna be not gonna work thanks much [sys] ok [usr] when sorry [sys] thank [usr] when [sys] you [usr] are you closed over the holiday period [sys] we're not really to be honest we have emergency crew on [usr] ok but i mean to if if i it was about moving the booking i'll just go for weekdays or something [sys] no i won't be able not during the holidays no i said that that's the first available anything after that [usr] no i mean to contact [sys] and [usr] somebody about the booking yourself for example [sys] you better you better ring in the office cos if you ring the call center they won't know there's sunday here until friday [usr] and then what [sys] friday [usr] a and after [sys] evening [usr] that it will be brought from 27 or something [sys] 20 27th [usr] ok ok just the normal public holiday if you're not there that's fine ok that's helpful thank you very much [sys] yes thank you thanks [usr] bye [sys] bye bye | 2Chase Call
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[sys] thank you for calling dino rod partnered with british gas please list the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hi this is [pii] from first port retirement i sent an email over to key accounts but i just need to cancel the job can you do that over the phone or do you want me to send an email [sys] what what what's the postcode i'll see if i can get that account closed down for you if it has been raised [usr] [pii] [pii] [sys] and the first line of the address [usr] number [pii] homes [pii] [sys] right and when was it booked in for [usr] well i sent i probably sent an email about an hour ago maybe an hour and a half ago it would have been for today at some point [sys] was it for [usr] a leak water [sys] water [usr] tank [sys] tank leaking [usr] that's correct [sys] do you want me to just cancel that down for you [usr] that'd be that'd be great thanks buddy [sys] just bear with me sorry let me just wait [usr] worries [sys] just confirm it right that's all closed down for you then mate [usr] yes sir have a great day [sys] alright you too bye [usr] he's | 2Chase Call
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[sys] good afternoon [pii] speaking [usr] hi [pii] it's [pii] here somebody was supposed to be going to the property this morning [pii] was supposed [sys] that's [usr] to be going to [sys] right [usr] my property [sys] -huh has [usr] this morning and [sys] he not [usr] nobody's [sys] been [usr] been apparently [sys] i'm i'm [usr] no got [sys] sorry [usr] the agent on the phone [sys] i'm [usr] and the tenant going [sys] sorry [usr] mad [sys] he's not back in the office we just assumed that he was he was away [pii] because they hadn't come back to the office we gave the information i just assumed that he was away right hold on a wee second see if i can get him on the phone hold on a wee sec [usr] thank you [sys] when problems with your pipes arise you can count on dino rod to fix them our team is on hand 24 hours a day 365 days a year providing top quality repairs in a timely manner and as part of our national network we have a team of drainage and plumbing professionals ready to assist find your local expert at dino dot com drainage problems can cause untold drama but not with us by your side whether oils and fats have blocked your sink or sewage is overflowing your home or garden we'll work fast to ensure everything's back to normal in no time finding the source and fixing the issue quickly and effectively discuss your needs with us when you're connected dino rod plumbing force is on hand all day every day when we're not tracing and fixing various leaks we are offering a plethora of other related services fitting new taps all the way through to the installation of entire bathroom suites discover the scope of our expertise at our website dino dot com whether it's a leaky pipe or blocked sink residential home or commercial site our emergency support is the quickest way to resolve the problem not only that there's no call out charges and a three month guarantee on all work you can expect lasting repairs without breaking the bank it's just a few of the many ways we go the extra mile for our customers stay on the line to find out more hello hi i am sorry to keep you waiting i've got him on [usr] hi [sys] the phone apparently the van's broken down between [usr] ok [sys] here and g 71 we're in it's not a million miles away from your property i'm the only one here on the phone to me that's why i don't know i can only apologize i just assumed he was with you he's he's waiting for the a to turn up and try and get the van started if not we'll get another van to him but he will be with you this afternoon and i don't have a time i'm sorry [usr] right no ok if if by any chance [sys] let [usr] he's not gonna [sys] me just [usr] make [sys] check [usr] it [sys] i [usr] cos just let me know [sys] i i know [usr] because i've got i've got a tenant waiting and if if if they they can't get the van [sys] right [usr] or they can't get another van [sys] that's [usr] just [sys] fine [usr] let [sys] i've got [usr] me [sys] your [usr] know [sys] number [usr] and [sys] here [usr] i'll have to organize something else [sys] no [usr] it's just [sys] i i totally [usr] i don't [sys] i totally [usr] wanna leave [sys] understand [usr] too late for [sys] that [usr] afternoon [sys] what what [usr] and [sys] time [usr] then [sys] do you want [usr] i've [sys] me to give [usr] i've got [sys] it [usr] i'm [sys] until if [usr] i'm [sys] i don't [usr] not any [sys] hear from them because [usr] more [sys] sometimes they do have [usr] that [sys] to stay [usr] would be [sys] with [usr] great [sys] him until the a a comes what what time do you want me to give you a phone at if if i haven't heard anything in an hour of course [usr] well can [sys] i can [usr] give me another update [sys] of course [usr] in about another [sys] i can [usr] hour and then [sys] right [usr] at least [sys] that's [usr] that knows [sys] fine ok i'll give you a phone back [usr] that [sys] then [usr] would [sys] thank [usr] be great [sys] you [usr] thanks very much [pii] thank [sys] thank you [usr] you [sys] bye [usr] thank you thank you bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at how can i help [usr] yes hi good afternoon i'm inquiring whether you're able to take my toilet pan away either today or this evening [sys] sorry is someone taking your toilet pan away [usr] no i i'm asking if you can do that for us have you got somebody who can come out and because i'm having a new bathroom done [sys] right ok we would if we were remo if we were doing the toilet work but we wouldn't just come out to the property to come and remove the toilet when when we don't do that because that would be a company [usr] ok no what because last time i think you guys came out to give me a quote a few weeks back [sys] a quote to remove your toilet pan that's already been removed [usr] it hasn't been removed but he gave me he came to give me a quote but then we didn't have the the replacement pen in in stock i didn't get removed at that point in time [sys] right let me have a look what's the postcode of your property [usr] [pii] [pii] [pii] [sys] and the of your address [usr] house number [pii] [sys] right ok i can give you the [usr] [pii] [sys] i can give you the telephone number for that office if you just give them a call have you got any paper [usr] ok [sys] put the number down [usr] ok [sys] number to call is [pii] [usr] yes yes [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok that's [pii] [sys] if you give them a call they'll be able to advise you on what they can do all right take care [usr] ok [sys] bye [usr] all right thanks thanks then all right cheers bye bye | 2Chase Call
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[sys] hello you've reached how can i help [usr] my name's mister [pii] i had an appointment with your surveyor at 11 o'clock this morning [sys] it's good sorry [usr] at [pii] [sys] what's the postcode [usr] sorry post code is [pii] the gentleman turned up and was very pleasant but we couldn't find [sys] i [usr] the [sys] see [usr] to do the cctv at the back i've now found i've now found a manhole [sys] bear [usr] i suppose [sys] with me two seconds [usr] he's not [sys] i'll find [usr] in the [sys] out [usr] area [sys] for you [usr] and could come back thank you [sys] we're just gonna find out the engineer just bear with me two minutes no worries [usr] thanks very much [sys] all right our engineer is more than happy to come out today again it'll be any time from now until six all right perfect no worries i'll get that in for you [usr] ok then [sys] no worries thank you bye [usr] ok thanks for your help thank you bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas [usr] each month [sys] please listen to the options carefully we can get you to the right team [usr] i don't [sys] if you need any help with a drainage problem [usr] really [sys] press one if you require our plumbing services press two or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino dot com for details [usr] her [sys] alternatively please hold and your call will be transferred to a customer service advisor [usr] do you remember that night when you were [sys] we [usr] in [sys] record calls for quality and training purposes [usr] wait wait [sys] speaking how can i help you [usr] yes please do you want my postcode [sys] sorry just keep booking cabin or go on the end tomorrow [usr] sorry [sys] is this for a job booking or would you want to know where you're engineering [usr] i wanna know where the engineer is [sys] ok let me check for you now can i get the postcode please [usr] [pii] [pii] [pii] [sys] and the first full line of address [usr] [pii] [sys] and can i get your name and the best contact number please [usr] [pii] and the contact number is [pii] [pii] [pii] [sys] perfect let me check that for you now i'm gonna pop in a quick hold and i'll get back to you shortly [usr] ok [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems [usr] change that [sys] our comprehensive plumbing and drain services are available across the [pii] [usr] nine [sys] 24 hours a day 365 days a year provided [usr] in [sys] by [usr] mind [sys] local teams of highly trained and equipped engineers [usr] who won't turn up [sys] whatever your problem or situating [usr] you [sys] an epa dino engineer [usr] engineer [sys] will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind [usr] mine [sys] we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you hello sir thank you for waiting i've just got in contact with the engineer [usr] hm [sys] he said that he'll be within an hour [usr] it'll be with me within an hour eight o'clock at the latest [sys] that's correct [usr] right i've got i've [sys] and [usr] i've [sys] he'll give [usr] got [sys] you a call when he's on his way [usr] i've got 10 sir and i've been up all day which is not good for me and i've got cancer treatment tomorrow he's got to be here by eight i'm not being funny [sys] ok [usr] out of [sys] i'll [usr] it [sys] put on a note [usr] i've heard many much many lights from dying are already it's unbelievable [sys] i'm sorry for the inconvenience sir but that's what the engineer did tell me just now [usr] ok thank you [sys] no worries sir enjoy the rest of your evening bye [usr] and you bye bye take care | 2Chase Call
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[sys] good morning [usr] good [sys] [pii] [usr] morning [sys] speaking [usr] ohh hi i'm just trying to check that somebody's coming out to us cos we've still got our leak from last night [sys] can i take your postcode please [usr] it's [pii] [sys] all right you phoned through to the fair and branch let me just put you through to the other way [usr] ok [sys] thanks [usr] thanks [sys] hello [pii] from the isle of wight office how can i help [usr] hi i'm just trying to check that somebody's still coming out this morning to sort out our leak because i think i phoned last night and arranged it do you [sys] ok [usr] want the postcode [sys] did you call about one o'clock last night what happened was head office didn't dispatch it to the local office being me [usr] right [sys] i have seen it this morning and an engineer will be ringing you when he's on his way [usr] do roughly what time that'll be [sys] it will be before 12 [usr] gosh i thought it was supposed to be from eight till 10 when we phoned it last night trouble was we're trying out we're going on holiday today [sys] what time [usr] that's [sys] are you going [usr] why i well we're supposed to leave at 10 and that's what i said last night on the phone cos then they said that they'd come from eight till 10 first call she said it would be [sys] they they haven't put that that's fine let me just ring the engineer now and make you the first job [usr] ok all [sys] all [usr] right that's great [sys] right thanks [usr] all right [sys] then [usr] thanks [sys] bye [usr] ok bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes you're through to [pii] british gas services how can i help [usr] hi i've got a reference number for i booked an appointment and i'm just trying to find out what's going on with the appointment can i give you a reference number [sys] please [usr] ok the reference number is delta yankee whiskey oscar 37 09646 [sys] great thank you do you have your home care number starting with [pii] [usr] bear with me i can find that out give me two ticks [sys] if ok thank you if it's not a hand i can search under the address if it's easier [usr] i just log into my account but i don't [sys] ok [usr] see where it keeps me that information home services sun service the council for you ok [pii] [pii] [pii] [sys] yep [usr] [pii] [sys] great thank you and can you confirm the first line of the address please [usr] [pii] [sys] right ok it has been booked in as an emergency appointment it will the plumber will be out to you today but i don't have a a narrower time frame than that [usr] ok [sys] i can give you the number through [usr] ok [sys] to the local office that are sending the plumber if you wanna check if they've got a closer time frame [usr] yes yes sure [sys] do you have a pen there [usr] yes [sys] it's [pii] [usr] yep [sys] [pii] [usr] yep [sys] [pii] [usr] [pii] [sys] the [usr] ok and they can find my details using the the dy reference or [sys] that's [usr] what do i need [sys] the [usr] to [sys] diner [usr] give them [sys] rod wet [usr] ok [sys] works reference yes [usr] ok ok no worries thank you [sys] ok [usr] very much for that [sys] thank you thanks [usr] thank you all [sys] bye [usr] right bye | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully [usr] i [sys] we [usr] phoned [sys] can [usr] him [sys] get [usr] before [sys] you to [usr] said [sys] the right [usr] that [sys] team [usr] plumber was on his way [sys] if [usr] there [sys] you need any help with a drainage problem press one did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling diner you're speaking to [pii] how may i help [usr] hi you all right i rang up before because i had an appointment booked and the engineer said he was either gonna come today or tomorrow but the phone was lost that i gave for the contact number i rang up to change the contact number and when i rang up they said that the plumber was on the way that was at about half two [sys] ok have you got ad y number at all [usr] ad y number no i've never been given that [sys] have you got your postcode please [usr] [pii] [pii] [sys] and can you confirm your name please [usr] [pii] [sys] [pii] [usr] it's a business where it's turning point residential childcare it all gone down as i think [sys] what's the address [usr] [pii] [sys] and is this your home [usr] no [sys] or [usr] it's a residential home it's a children's home care [sys] right [usr] home [sys] ok this has been put under a domestic [usr] i did tell him that it was [sys] is this for a lake right ok this has been closed anyway let me look at this and what i can do is re book it but under a commercial [usr] all right thank you [sys] let me just see not present ok right let's get this rebooked back in for you [usr] thank you [sys] they've put it in the notes that it's the children's care home [usr] we [sys] but i [usr] then put [sys] i don't [usr] it down [sys] know why they didn't put that under [usr] there make sense on it if i didn't go [sys] right i'm afraid what i'm gonna have to do is take well let's see if i can transfer just bear with me let's see rather than you have to go through everything in let's open a new one commercial you haven't got any local agreement with our local office or with british gas have you [usr] no [sys] ok and who will be paying will there be somebody on site to pay [usr] i might have to phone to pay but [sys] ok [usr] the lady yesterday said that'd be ok [sys] ok that's fine what's the name of the children's home [usr] it's called cadle house the children's are [sys] [pii] [usr] cadle right the address [pii] [sys] the cap the house ok your name is [usr] [pii] [sys] [pii] [usr] no [pii] [pii] [sys] right ok they've got a completely different name down here right let's get this [pii] and [pii] what's the best contact number for you please [usr] this one i'm phoning on it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] now i'm gonna repeat this back just in case [usr] because we didn't do that [sys] it [pii] [usr] that's it [sys] ok and what's the postcode [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and what number was that [usr] [pii] [sys] ok right let's save that and let's get this booked in [usr] check it [sys] they put here that the issue is radiator is leaking after it's been turned off and causing water pressure to drop in boiler is that correct [usr] it is [sys] ok let's get this are you able to contain the leak [usr] it's just it's not that bad at the minute it's just it's still ongoing it's i think they've put a jug underneath it or something for the time being you keep emptying that [sys] ok but because you've got children that are vulnerable we'll get somebody out as soon as we can [usr] perfect that's brilliant money [sys] and are they are you available this evening ok now what i want to do is i'll put a note in as well in a minute to call you for payment that sounds a little sweetie i can hear how old [usr] free he's not a sweetie he's a devil [sys] little chatter box [usr] he is a sweetie apparently [sys] just confirming that now [usr] perfect [sys] you should receive a text within the next couple of minutes just confirming that with your work order number [usr] brilliant [sys] ok now because it's down as commercial you'll be put down as a priority anyway [usr] that's good then [sys] this should have gone down as [usr] commercial anyway [sys] a priority anyway i don't under i don't understand why it wasn't put as commercial [usr] no [sys] anyway [usr] no i have to be [sys] i can i can only apologize [usr] no [sys] about [usr] it's [sys] that [usr] all right [sys] hopefully we'll get sorted now for you [usr] that's brilliant thank you very much [sys] all right no problem thank [usr] all right [sys] you [usr] cheers thank you [sys] bye [usr] bye bye ok | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling dino [pii] speaking how can i help [usr] yes please my name is [pii] missus [pii] 14 turnberry close just last time you said somebody would call to look at my toilet but i haven't seen anyone as yet [sys] what you've got a job booked in you mean [usr] no it's not booked in you you said if somebody would come and assess it and let me know today [sys] right but have we booked something in for somebody to come out [usr] somebody to come out [sys] what's the postcode i'll have to have a look [usr] [pii] and the name is me missus [pii] [sys] and what's the first line of the address [usr] [pii] [sys] and just four digit [usr] [pii] [sys] sorry if i could take your contact telephone number [usr] [pii] [pii] [sys] right i'll have to give that local office a call to find out then bear with me [usr] shall wait [sys] if you don't mind bear with [usr] no [sys] me i'll need to give them a call to find [usr] yes [sys] out [usr] yes [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dyno dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving did you can now request plumbing and drains appointments online in just a few easy clicks visit dino dot com and use our online booking form from burst pipes to blocked drains you can find emergency numbers and advice to help you with your problem visit dino dot com today hello hi [usr] hello [sys] they are still on their way it's gonna be a little bit later than we thought that was all because it's been very busy today but they should be they should be with you in the next couple of hours or [usr] ok [sys] all right [usr] as long as i know as long as i know they're coming [sys] and what i'll do is i'll [usr] thank [sys] get the [usr] you [sys] engineer to phone you when they're on their on their way ok [usr] yes [sys] no you're very welcome [usr] you dear [sys] that's [usr] thanks [sys] not a problem [usr] yes [sys] pleasure [usr] thank you [sys] you take care | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please lender the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately seven minutes thanks for protecting your home british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as a team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us to date at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit day thank you for calling british gas services you are through to how may i assist you today [usr] sorry is this [pii] or [pii] [sys] yes it is [usr] right [sys] ok [usr] i am due for the third time due a drain specialist to come to my property it was booked in for today but i've not heard from yourselves [sys] i'm sorry to hear that i will contact our dining local office then i will just to chase up on the appointment ok can you kindly confirm your full name you [usr] [pii] [sys] thank you as well as the first line of the address and postcode in question [usr] [pii] [pii] [sys] as well as the first line of the address [usr] [pii] [sys] thank you much and lastly your date of birth please [usr] 19 5721 [sys] thank you much let me quickly look at my appointment system then i'll call our local office for you ok can i quickly put you on a brief hold [usr] ok [sys] and then i'll get back to you right now thank [usr] ok [sys] you british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you if your boiler and heating are working at their best you'll save money in your heating bills a central heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost ask your advisor or one of our engineers about getting a carbon monoxide alarm fitted if you haven't got one you can't see taste or smell carbon monoxide the gas safety council recommend you keep safe by getting all your gas appliances serviced every year and to have a carbon monoxide alarm in every room with a gas appliance if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit if you're worried your boiler has seen better days and you're a home care customer you can get a discount on a new one as long as your agreement covers your boiler and central heating just ask your agent about it if you want to make your central heating system better and more efficient to help save you money we can help it might surprise you to know we do things replace radiators with newer models and offer a range of things to make your system run better such as power flush to clear sludge these improvements thank you much for holding the line for me i'm sorry for the long hold i have managed getting through to our dino [usr] ok [sys] local office they have that the engine will attend today he is on another job at the moment but it is a repair job it's not gonna take too long and then after he he's done with that particular job he will attend the job that he's supposed to today it is definitely today and they do not know that a specific [usr] ok [sys] time frame i did that and they have advised that they are [usr] ok all right as long as he contacts me because i i'm not [sys] yes [usr] at home [sys] the engineer [usr] at the moment [sys] will contact you [usr] needs to be ringing [sys] but [usr] me [sys] he is on his way [usr] my [sys] fine [usr] ok [sys] you're welcome [usr] that's fine [sys] thank [usr] then [sys] you [usr] thank [sys] much [usr] you [sys] for calling have yourself a lovely day and take care thank [usr] bye [sys] you bye bye [usr] thank you you too bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well thank you for calling danno [pii] speaking how can i help [usr] hi there mate i think i've got an appointment booked with you guys today i just need to cancel that because [pii] sent out a plumber to me yesterday it's all sorted [sys] ok what's the postcode it was booked under [usr] cq four [pii] ub [sys] youd be let me see if i can find anything what was the post again sorry [pii] [usr] [pii] [pii] uniform bravo [sys] what name is it under [usr] that'll be [pii] [sys] i can't find anything under that name or postcode what's the what's the full address [usr] [pii] [sys] ok there is a there is a job here for that address it's booked up a company though nationwide [usr] know if maybe [sys] property assistance does that ring any bells [usr] that's probably our house is with legal and general it might have something to do with [sys] right i get you now ok what's your mobile number just i can see i've got the right one [usr] [pii] [sys] it must be the right one ok well let me get that canceled then [usr] brilliant [sys] she won't let me cancel it right bear with me i'm gonna have to call that local office to get it canceled bear with me [usr] that [sys] it's because it's in a halfway status it won't let me do anything to it just [usr] right [sys] bear with me hello [usr] hello [sys] hi that's all canceled for you [usr] that's brilliant thank [sys] no problem [usr] you [sys] that's ok very welcome take care [usr] you too [sys] thank you bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes thank you for calling [pii] speaking how can i help [usr] [pii] that's through the medical i'm after a receipt mate i've had the work done no problems i just need confirmation that a receipt i can claim the expense back [sys] all right ok what's the post code of where we did the job [usr] i can give you a booking reference as well if that's easier [sys] er [pii] will do [usr] right booking reference dy wo 33 93 325 [sys] 325 let me see if i can find it bear with me and what name was the job booked under [usr] [pii] and it would have been creo medical [sys] let's have a look and if i could also take just for data protection your contact telephone number it's a mobile [usr] is it ending in [pii] [sys] no [usr] right it's the works one it's the one i'm ringing off now bear with me unless you should [sys] no problem i can see it is it i can see it don't worry right i'm just who do they need to what's your email address to send it to [usr] right [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] right i can see why you've not got it because someone's written the email down wrong bear with me [usr] ok hm [sys] they're just missing an e [pii] [usr] yes [sys] bear with me right i'll just have to give that local office a call and ask them to send it bear with me while i just do that [usr] ok thank you [sys] er right it shouldn't be too long [usr] that's all right [sys] dino is the uk s expert repair service [usr] does she walk [sys] offering [usr] around for a doctor [sys] fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers hello [usr] no with that [sys] the lady i just spoke to said she'll get that done for you straight away ok [usr] excellent thanks very much indeed [sys] no problem you're very welcome [pii] [usr] cheers cheers bye [sys] take care bye | 2Chase Call
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling [pii] speaking how can i help [usr] yes i wonder if you could i just was trying to speak to your colleague and the the line went dead i'm not really sure what happened there i'm just chasing up a a repair that the the rental that i i live in is managed by an estate agent and they have been in touch with to organize to come out and organize a repair for a blocked sewage drain and i've asked them to to chase it up but watching paint dry i thought i'd just ring you up just to see when you guys are likely to come out to organize the the the repair please cos i'm conscious of the there's a lot of backfill now coming up through the toilets and i got visitors at the weekend i may have to end up canceling that cos i'm i'm really concerned about how everything's starting to back up into the house now [sys] right that's ok what's the post code it would be booked under [usr] the post code would be [pii] november 4 [pii] [sys] and what name would it be booked under [usr] i would imagine it would probably be [pii] [sys] and what's the first line of the address [usr] [pii] [sys] i certainly could what and when did they say it was booked in for [usr] well they it hasn't been booked here she what she told me the email that she sent me it states she says just to confirm following our phone call conversation that i have asked [pii] to proceed with the drain repair and to contact you directly as they did last time to book this in as soon as possible and this was from a company called pheasant retreats and the the lady's name was [pii] [sys] they've certainly not booked anything in for the foreseeable future with ourselves [usr] she said that she has sent she's had a conversation with yourselves to proceed with the drain repair and you were gonna contact me directly to organize to book in the appointment i just wondered if you had any details of that conversation or any emails with regards to getting in touch with me to book this repair in [sys] i certainly can't see anything i'd have to phone that local office maybe they have let me see if i can get hold of them see if they know anything about it bear with me [usr] that's good that's lovely thank you [sys] ok dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved efficiently and at a fair price trust dino rod the minded leader of drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing and help we have a range of water saving devices available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving hello they do know [usr] hello [sys] about it they're dealing with somebody called [pii] i don't know if who this [pii] is at the agency right [usr] [pii] [sys] right [usr] [pii] [sys] they're [usr] would [sys] just [usr] it [sys] waiting for one final email from her to say go ahead and that they agree to the costs and they've emailed her this morning just to get that final go ahead and once they've had that go ahead that's when they'll give you the call [usr] see the email i got from her yesterday because i was on the phone to her quite a considerable amount of time yesterday she said just to confirm following our our phone conversation that i have asked [pii] to proceed with the drain repair and to contact you direct as they did last time to book this in as soon as possible she's telling me that she you've had that in in essence that's what that tells me that everybody's got the go ahead and you guys have just got to ring me to book [sys] i [usr] the [sys] i mean [usr] appointment [sys] i can only tell you what obviously this lady's taught me [usr] no i i i absolutely appreciate that listen don't listen [sys] ok [usr] leave that with me i'll give her a call because i i say you're waiting for the final email to to say go [sys] exactly [usr] ahead and agree [sys] cos it's [usr] the [sys] quite [usr] cost [sys] between me i mean between me and you it's quite a big job you see it seems [usr] well do when i spoke to the gentleman that came initially out to see if he could just unblock what she told him was just a a blockage in the master ensuite bed thingy bath bedroom bathroom when i said to him well it's that main drain now and he looked at it and he went ohh right and he looked at it and he went it looks the ground around it's collapsed and it could be a dig out for me a dig out to that tells me that everything will have to be switched off it could be it could be a whole day it could it could be longer i said to her what's your contingency plan then for us as tenants where are we gonna go then if cos i can't live at the moment because we've now got leaks inside the house as well now and obviously the toilets are back filling cos the they they told us their their advice to us which ii i needed i i nearly shot myself if i'm honest she said one of them said well you can't use that bathroom just use all the other bathrooms and i said but the drain's blocked the main drain is blocked she said no just use the bathrooms and i said but they all go to the same drain and i'm what part of that don't you understand and i really thought to myself on my days and the poor gentleman that was here and i said to him can you put in your report but you've advised us we shouldn't really be using them and this is the advice it's getting and he said i'll put in that it's not taking the water from the house and i've said in the emails constant emails saying to them what the more we use this the worse it's gonna get it's gonna send it's already backfilling anyway but obviously now the blockage is getting worse because now the toilet downstairs that drains very slowly and then just leaves excrement everywhere it's not taking it away the the the another toilet has just started doing that the top one we can't use because what's happening is whatever happened with the initial blockage up in the master ensuite where that obviously has been used to to do plunge to get the water go to get down the the shower hole that's obviously the pressure's pushed that onto the pipe they're probably quite that's now leaking down into my son's bedroom we've now got a leak in there well there's a leak in the garage a leak and she all she keeps saying to me is all these leaks are due to the bain i said well i i appreciate they may well be but do what surely this leak now in the bedroom she said switch the water off i've happened to switch the water off and then when people come home i switch it on they can have a shower [sys] god [usr] or use the toilet or make a drink and then i have to switch it back off again and i said this is not this is [sys] no [usr] constitute normal living she said well as soon as we get the drain sorted all these other things will be fine i said well no she said if we get the other dr if we ever get that leak sorted she said and we don't sort drain out then the leak's gonna happen again i said well let's do it together let's get a plumber in to sort the leak out whilst we organize people getting in the drain get the drain and i'm just i'm i'm beside myself because just this isn't just normal it really isn't normal [sys] have [usr] and [sys] you [usr] it's really frustrating [sys] no i mean [usr] sorry [sys] no [usr] to offload [sys] not [usr] that on [sys] at all [usr] that's [sys] i mean [usr] not [sys] to [usr] really anything [sys] be honest [usr] you need [sys] with you [usr] to [sys] i mean [usr] put [sys] we're [usr] out [sys] desperate to do the job it's it's it's it's over it's it's £2000 though we're desperate we're desperate to do it we want the money [usr] i know i know that exactly i absolutely i don't blame you i mean i've said cos apparently the landlord is looking at his nh bc certificate cos that's still lie that doesn't run out till next year i know a lot of this stuff is covered on that [sys] no i [usr] i don't [sys] i exactly [usr] know what he's doing with regards to that but that's not my problem at the end of the day you you guys come out and do the work however he pays [sys] who [usr] for it [sys] cares [usr] whether he pays with it in [sys] exactly [usr] in rupees [sys] there [usr] he [sys] isn't [usr] has [sys] there [usr] to pay [sys] is [usr] for [sys] something [usr] it you know [sys] there [usr] do [sys] is something [usr] what i mean [sys] on here about that it's just saying billing [usr] but it's just [sys] to be [usr] that [sys] claimed from the landlord it says on the job description i don't know if maybe he is i mean we do get quite a lot where the the letting agent this is part of the problem the letting agency i don't know if they tell the landlords everything or the landlord [usr] no [sys] i i it [usr] of course they [sys] it's [usr] don't of course they don't [sys] no [usr] it's a load [sys] i know [usr] of [sys] what [usr] old [sys] it's [usr] well [sys] i mean i rent [usr] i won't [sys] i [usr] stop swearing but there you go [sys] i rent [usr] it's [sys] as well and i i'm very [usr] it's [sys] lucky [usr] it working [sys] that i don't deal with letting agencies i deal directly with the landlord and it's very nice i'm i'm very lucky but [usr] well this is it the the the previous property i was there for 10 years and i just dealt with the landlord all the time and if there was an issue he'd say i'd say to him this is that he said can you get i get in touch with somebody they've come out deal that he still that job done i mean sadly he decided that he he wanted to sell the property we we've only been [sys] wow [usr] in this property since the 16th of september and that was the first thing i i noticed a really disgusting smell and then they used the toilet upstairs and it was back filled up through the shower i was straight away onto this letting agency and they're going well she's not in till monday i said well where's my emergency contact then ohh well there's nobody in what do i do i'll just use another bathroom and when i went out into the garden cos that's why i could smell it i lifted up the the drain cover which you can just pick off the floor cos it's not even attached to anything and the ground around it's all just sunk and broken and i just noticed that the drain was all blocked up i rang her back and i said well the drain's all blocked up she said [sys] exactly [usr] ohh i'll just use another bathroom and i said but it goes to the same drain [sys] i [usr] and [sys] know but [usr] was [sys] the the [usr] a serious [sys] the way she [usr] man [sys] said [usr] you [sys] that [usr] know [sys] almost [usr] my [sys] it's [usr] god [sys] i don't live in a bloody mansion how many bathrooms do you think we've got anyway [usr] exactly that and i and we are lucky that there is there is more than one bathroom which is which is fine but the point being is [sys] exactly [usr] to the [sys] exactly [usr] blockage is in the drain that they all go to and that's what i was trying to get across to her and then she turned round to me and she said well i lived in the property and we had those troubles and i just had to live [sys] no [usr] with it for a while until we moved i said well that's not helpful is it that's not helpful to me i said what i've gotta go ohh cos you did it that's alright it's not helpful for me that's not a helpful comment and i said and that's up to you you chose to live that i don't and from what i'm paying [sys] but they're happy [usr] and i said [sys] to [usr] i don't expect [sys] and [usr] this [sys] the thing [usr] absolutely [sys] is if [usr] not [sys] you were a day late on the rent [usr] i'm not overly [sys] they're on [usr] impressed [sys] your case aren't [usr] with it [sys] they [usr] absolutely that may well occur if if [sys] no [usr] i even [sys] of course [usr] end up staying here that long at the moment at the moment i don't want to be here [sys] no [usr] but there we [sys] don't [usr] go [sys] be silly [usr] but anyway listen [sys] no don't [usr] er thank [sys] be silly [usr] you [sys] i hope [usr] much for [sys] we [usr] your [sys] get [usr] help [sys] it [usr] and [sys] sorted [usr] thank you for [sys] now [usr] listening to my drivel [sys] i was just [usr] i really [sys] gonna [usr] appreciate [sys] say [usr] the time [sys] that lady that i spoke to she did say that she's gonna email [usr] we do [sys] [pii] again now just to get her to she did say she spoke to her this morning but then after [usr] right [sys] i spoke to her just now she says well i'll send her a direct email right now then and hopefully she should get that back as long as they're quick you might even get a call this afternoon [usr] well this is it it it just needs to be done i mean i i think i'm probably gonna just cancel my visits for the weekend cos i just the the the state of the place is just disgusting it really really is disgusting and the smell is not overly pleasant i think what i'll [sys] hm [usr] do is i'll ring [pii] as well and just say to her look i've i've spoken to you guys and you are waiting for this final email to say to go ahead and agree the cost and the thing is the way i look at it is you do the work and then when they go to the landlord at the end of the day the landlord has got a i said however he paid for it it doesn't matter his his priority in my opinion but then i'm not a landlord in my opinion should be [sys] exactly [usr] let's get this repair sorted and we'll sort out the cost later do what i mean because i i work out how i'm gonna pay for it once they invoice me cos i know i guess you do 28 day invoicing or whatever you do but he's got he's got more than enough time and if he's he's had more than enough time cos this has been ongoing i said since i moved in on the 16th but i said i've i've never lived the last rent i was in just for the landlord 10 years brilliant two weeks with a letting [sys] quite [usr] agency and they're shit [sys] but the thing is do what i was speaking to a landlord yesterday [usr] the [sys] and then i was just about to book the job in and he said how much is it and i told him he's going ohh er i'll have a think about it then and i thought to myself but you've just told me that i've got no toilet and we can get somebody to them this afternoon but you wanna think about it just get it done [usr] no it's madness it's madness cos the thing is what they don't seem to [sys] exactly [usr] understand and this is what i've said to this company the longer this goes [sys] exactly [usr] on the worse [sys] exactly [usr] it's gonna get and the more cost effective the more cost it's gonna be and all these other things that potentially are doin the domino effect from this one particular issue which i personally don't feel the other issues are from it but i could be wrong i'm not a i'm not a drain expert but i just said to her the longer it is and i said it's in everybody's best [sys] right [usr] interest because what because the thing is that i work for a local authority anyway and we have to go out and do home safety checks on people on [sys] right [usr] carers properties and stuff before we we place children in their homes i know the fact that there is a landlord and tenancy act of 1985 and there's certain criteria they've got to meet on that and there's also the the fitness of human habitation act of 2018 these all these things i'm just they're in my back pocket if it don't happen then i'm gonna start quoting these things and and it it it could potentially not not be a good outcome cos i i i say [sys] of [usr] i pay [sys] course [usr] a lot [sys] not [usr] of money for this place and i don't i don't go to work [sys] exactly [usr] to waste my money on somebody else cos they can't be you say they can't be bothered to do it you [sys] you [usr] know whatever [sys] too no you're very very [usr] but [sys] welcome [usr] there we go listen anyway [sys] good [usr] have [sys] luck [usr] a lovely day and thank you much for your time today i really appreciate it look after yourself [sys] you too bye [usr] and hopefully we'll [sys] bye [usr] i'll get it sorted i will do thank you take good care bye bye bye | 2Chase Call
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[usr] instant ok [sys] thank you for calling dino [pii] partnered with british gas [usr] it's not gonna be an instant [sys] please [usr] thing [sys] listen to the options [usr] i just need [sys] carefully [usr] to drink water [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] i'm on the phone [sys] which is most likely an exc correct good afternoon you're through to [pii] where it is how can i help [usr] hi i'm just calling i've got a booking reference i've got somebody due out today between one and six i just wondered if you could give me an eta [sys] what's your postcode [usr] it's [pii] hotel [pii] [pii] papa hotel [sys] and the first line of your address [usr] [pii] [sys] [pii] stuff looks you're one of his area jobs he should be with you shortly just bear with me one minute and i'll call the local office and see if i can't get an eta [usr] ok fantastic thank you [sys] all right [usr] ok in that one you should and he's got that one and he's thinking that one the 19th [sys] hi there sorry [usr] hi [sys] i'm afraid they can't give us any more of an accurate eta sometime between now and six and hopefully as quickly as we can [usr] right ok all right no worries [sys] no problem at [usr] it [sys] all [usr] definitely [sys] all right [usr] is coming [sys] you [usr] out [sys] take [usr] today though [sys] care [usr] they'll definitely be out today [sys] they they from him today [usr] all right perfect all right then thank you [sys] all right bye no [usr] ok bye | 2Chase Call
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[sys] good morning [pii] speaking how can i help you [usr] yes we're expecting an [sys] you're [usr] i wanted [sys] breaking [usr] to give [sys] up [usr] me [sys] sorry [usr] i'm sorry can you hear me now [sys] i can hear you a bit better now [usr] we were expecting i spoke to somebody this morning and she was hoping to get him here for lunch time could you give me a estimated time [sys] can i take your postcode please [usr] it's [pii] [pii] [sys] ok let's have a little look now i'm and mister mister and mrs [pii] [usr] we were told it was [pii] and he'd be here around midday and cos i've got a hospital appointment later you see [sys] right let's find out what's going on because you might have got stuck on [usr] thank [sys] a job [usr] you [sys] you right right let me find out what's going on with [pii] because i don't know if he's stuck on a job i think it looks it can i give you a call back [usr] we'll need [sys] i'm going [usr] done today though i've taken the morning off [sys] i under [usr] cos [sys] no i understand [usr] we've got a leak [sys] no i understand that and i do appreciate that but there's a reason why i've got to find out why [pii] not with yet and there are a few other jobs [usr] see we keep you can hear the phone ringing in the background we keep getting a call it's an ms s text saying they will be with you soon it doesn't give us any time [sys] that's from british gas it's not direct from us [usr] i think it's it's it's annoying isn't it cos that's about the sixth one [sys] i do apologize i i wouldn't know how to stop them i do apologize [usr] no [sys] but [usr] i'll [sys] i'll i'll [usr] get [sys] find [usr] on to [sys] out [usr] them [sys] what's [usr] because [sys] happening [usr] it woke us up at quarter to eight this morning we've been it they started at quarter to eight the calls this morning we're still waiting for an engineer [sys] ok well i'll find out and see what's going on [usr] right hang on could you my my husband shouting about the sam not the s ms is he on his way 15 minutes you're in 15 minutes [sys] ok he's on his way [usr] right thanks for your help [sys] thank bye [usr] ok bye | 2Chase Call
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