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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning fridge dino you're speaking to a brian how can i help [usr] hi i don't know if you do this job i have leaky pipes for my heating but my pipes are underground in concrete [sys] we [usr] i need [sys] can [usr] you can [sys] we certainly can we certainly can do you have a contract for british gas for plumbing [usr] no [sys] and drain [usr] no no i did [sys] no [usr] have i had you round before about five years ago but i don't have a contract with british gas anymore [sys] not anymore not anymore it's a residential property what's the postcode weed [usr] [pii] bravo [pii] one quebec quebec [sys] right ok i know you said that in concrete is this i mean we can have a look at it i i was just thinking but we'll we'll have a look at it anyway depends on the i mean how bad is this league [usr] well what's happened i don't know because it's under underground but my boiler [sys] while [usr] keeps [sys] pressure [usr] losing [sys] dropped [usr] my boiler loses pressure [sys] boil it and right ok and does [usr] i have [sys] it confirm [usr] to re pressurize it to turn it back on again [sys] no i understand and is it definitely there under that under that concrete do [usr] well i've i've looked all round the ceiling to see if it's up in the air and there's nothing this is what happened last time i've checked all the radiators and stuff that i can see downstairs and and can't see anything leaking and this is i mean i went through all this before about five years ago and it's history repeating itself [sys] right and did they did [usr] and [sys] they do leak detec did they use leak detection last time did you find [usr] they they [sys] it [usr] used the heat a heat thing and detected the leak [sys] i [usr] and [sys] would [usr] i think [sys] definitely [usr] it was a and then dug it out and then repaired it and then i asked them will this happen again and they said probably i [sys] y [usr] don't know [sys] it's the joys of putting i work on the concrete right what we can do then i mean whether or not i mean it depends on what we'll do there's no call out charge anyway [usr] ok [sys] initially we'll come out and have a look at it let's see if they can find it without using leak detection because it's not cheap to be honest well let's see if they can find it without that'll be the cheapest way if not they'll then give you the numbers et cetera for getting a leak detection team on it [usr] what [sys] but and it is a residential property as i say there's no call out charge we'll go out and have a look at it if we can find it we'll give you the numbers to repair it if we can't we'll give you the numbers for getting leak detection on it and go from there right [usr] ok [sys] what's the first line of the address please [usr] [pii] [pii] [sys] [pii] any medical conditions vulnerabilities anything relevant on site [usr] well my medical conditions are i [sys] ok [usr] i have asthma [sys] nothing relevant to having heating or anything or other than covid or anything that no your first name please [pii] [usr] [pii] [sys] surname please [pii] [usr] [pii] [sys] have you got an email address you use [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] best contact number please [pii] [usr] well the mobile except when i'm at work i'll give you the mobile number it's [pii] [pii] [sys] got you [usr] 279 [sys] and how often do you have to top up the boiler i mean how long does it last before it's back down and down [usr] well [sys] right ok [usr] i have [sys] and it [usr] to [sys] drops [usr] do it every [sys] down [usr] day [sys] to drops down to zero in a day right ok ok awesome problem right [pii] we're looking at next week tuesday onwards right tuesday be somewhere between eight and six [usr] tuesday [sys] the engineer will [usr] perfect [sys] ring you when he's on the way about half hour before and you'll get a text confirmation in a minute [usr] that's the thing [sys] right [usr] all right [sys] perfect right [usr] ok [sys] we'll see you tuesday [usr] it's my day off [sys] go [usr] tuesday [sys] from there [usr] would be perfect [sys] have a good day bye bye now see you later [usr] ok [sys] bye [usr] lovely [sys] bye bye bye bye bye [usr] ok thank you bye | 8Sale
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[sys] thank [usr] hm [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] speaking how can i help you [usr] good morning i've got a blocked toilet problem i'm in [pii] that's [pii] i'd to book a visit from your team [sys] ok have you had dinner out before [usr] many years ago it's [sys] ok [usr] it'll be off [sys] no [usr] your books [sys] no problem do you have any british gas home care cover on your property [usr] no i don't no no [sys] ok what's your full address please postcode sorry is it [pii] you said [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok and what's the first line of the address [usr] is [pii] [sys] ok and if i could take your name please [usr] it's [pii] [sys] for you just bear with me it was number [pii] just pull those details up now bear with me and are you a home [usr] sure [sys] owner [usr] i'm the owner here [sys] ok and what's the issue then you say you've got drains issue [usr] the issue i've got is a blocked toilet just that [sys] ok is it is it is it the only to on property ok and it is a domestic property that's correct is there anywhere on your property with any any vulnerabilities ok [usr] no no [sys] and can i take a contact telephone number please [usr] it's [pii] [pii] [pii] [sys] right i'll just read that back to you it's [pii] ok ok and just confirming all the details of the the office now ok [usr] sure [sys] right that's fine that's that's all booked in for today we'll get someone out today for you as an emergency it's normally normally we say it's within four hours but what will happen is the engineer will give you a call while they're on the way just to let that they're gonna be with you at a certain time and in regards [usr] ok ok i'll be at home [sys] it's [usr] i'll be at home [sys] a no [usr] waiting [sys] call [usr] then [sys] up charge [usr] ok [sys] but the the cost for an unblocked today is 100 and £80 including va t but that would be payable after the work is done ok [usr] do i need [sys] he's [usr] to [sys] got [usr] pay [sys] he'll [usr] cash [sys] have a card [usr] or has he [sys] up [usr] got a card machine [sys] you can pay cash or card whichever is preferable for yourself not a problem [usr] you [sys] sir [usr] very [sys] thank [usr] much [sys] you [usr] [pii] [sys] for your call [usr] thanks a lot [sys] ok bye [usr] thanks cheers bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for deals alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to dino my name's [pii] how can i help [usr] hello i'm wondering if i can arrange for somebody to come and unblock an outside train please [sys] ok we should be able to have a look at that for you do you have british gas cover for your drains or is it something you need to pay for [usr] no we'd need to pay for [sys] be [usr] it [sys] paid for ok and it's at home is it you own it as well as living there [usr] yes [sys] ok let's have a look if i can just take your postcode [usr] [pii] [sys] ok ok and what's the first line on the address [usr] it's [pii] [sys] ok doke perfect into and if i could just take your surname [usr] yes it's smart [sys] hello just get through that right okey doke right ok i've had some details all right have you enquire quited in the past about having it done as about having your trains done with us as well you need some details from earlier [usr] i think [sys] in the years [usr] we had them done i think it was about 18 months ago that that was that was a disaster case that that was a real emergency i mean i'm not saying [sys] ok [usr] this is an emergency [sys] no [usr] we just [sys] problem [usr] need need it cleared [sys] yes i can say that's just things of it no i'll pop this in here [usr] i think it i think it was getting towards about 18 months ago [sys] it was [usr] or [sys] june [usr] something [sys] of last [usr] that [sys] year [usr] that's right that [sys] no [usr] would [sys] problem [usr] be right [sys] what's been happening what's your noticed going on [usr] well what it is we we've got it's a large victorian drain that runs down the side [sys] right [usr] of the house [sys] ok [usr] and it seems to have got clogged up down as it goes towards [sys] no [usr] the road and i think it's clogged up with [sys] right [usr] toilet waste and it's backing up [sys] one second and as far as does that drain just serve your own property does it have anything coming in from elsewhere and through yours as far as [usr] as far as far away [sys] no problem that's fine just put that into that and is there any vulnerabilities you'd the engineer to be aware of any disabilities mobility issues or anything that set up [usr] no no [sys] be a moment i'm just gonna make sure it assigns the right type of engineer and then we can grab some availability to have a look for you that me a second just getting it in the last little section in here and then we can get into the important bits right one moment let me just do this a slightly different way to see which is involved in this in the next one second isn't an ideal situation to put in here give me a second and it's backing up and do do all of your toilets go into that one again i know right [usr] yes [sys] no problem at all [usr] yes [sys] that's fine yes [usr] i think everything goes in the down pipes from the gutters the bath the shower [sys] else [usr] everything goes in but it it is quite a large open [sys] ok no problem [usr] open [sys] but [usr] one [sys] i mean in older houses yes it tended to everything went in together regardless of appetite rain water and sewage and a lot for it and that was fine i mean we can get someone to have a look at it tomorrow if you'd it looked at tomorrow one moment let me just [usr] that would [sys] that [usr] be [sys] for [usr] ok [sys] us for us much as it would have been last year it's a fixed cost for it even if it needs jetting included no call out fee no only rates it's 100 and £80 including va t and you just pay it at the end which should have been what happened last time for you for it and what's the best number to give you a call on before we arrive is it the one that you're ringing from [usr] on my mobile [sys] it's yours no problem we got [pii] [pii] [usr] it [sys] [pii] [usr] is [sys] does that sound familiar i put that one into [usr] that's [sys] that [usr] correct [sys] and do [usr] yes [sys] you have a contact email at all it's not used for marketing or anything it's purely just for contact purposes what [usr] [pii] [sys] [pii] [usr] [pii] [sys] well yes i'll pop this over to the local team for you now and it'll be officially it'll tell you you'll get a text in a minute saying it's between eight and six obviously because it's a train that everything goes through it should prioritize it to be earlier in the day rather than making you wait all day for it but as i say it's just automatically assigned it's an all day slot for them but it shouldn't be long you get texts in a minute we'll give you 20 minutes half hour before we arrive is that ok no problem at all that's [usr] ok [sys] all sorted for you [usr] and do we we pay [sys] you pay at [usr] somebody [sys] the end [usr] when they arrive [sys] you can do [usr] or [sys] it with a card or you can do it cash whichever works best for you but nothing paid [usr] ohh [sys] till [usr] right [sys] it's all done [usr] ok [sys] and the engineer sorts out once it's all finished for you to pay up front or anything before we start right [usr] really [sys] no problem you're welcome we'll see [usr] ok [sys] you tomorrow cheers [usr] thank you [sys] thank you you're welcome bye bye [usr] ok thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit [usr] that [sys] dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi this is how can i help you today [usr] hello can you hear me [sys] can you hear me [usr] just about i'll tell you why i'm ringing one of your chaps came out a week or two ago er because er the rain drains were not going away properly they were bubbling up and he worked really hard on it but he did say if it came back which he has done i've just found today er that er if if it comes in again trace and lo kate needed to find buried trap and he said that they'd have to put a camera down apparently it's [sys] ok [usr] not [sys] and not without [usr] sorry [sys] sorry was that one of our engineers ok and have you had that carried out yet [usr] well he he came out and he cleared it alright he got it running and everything it's just the range range and it's er i don't know i don't it i just [sys] right now [usr] through the front room window and it was coming over again today i thought well i'd better ring up and try and get it sorted out but he said if it he did say to me if it comes [sys] fine man [usr] up again to er just say that er he said that they'd need a camera down or something to trace this try we tried to find it but it it's it's in the lawn somewhere and and i can't cut the grass anymore at my age i have to have somebody to cut it and they've let it get very long when i did it i kept it short and i knew where it was but we went around where i knew the area but couldn't find it he said we'd need [sys] right [usr] a camera they'd need a camera he said but i thought i better get [sys] right [usr] it sorted out and then it's it's another job done [sys] ok right what i'll do is i'll pass you to your local office as they can get the the prices for the cctv survey for you obviously what it's gonna be around if that's all right [usr] yes that's fine thank you [sys] can i just take your postcode please [usr] [pii] [sys] perfect i'll pass you over now [usr] ok thank you [sys] no worries have a nice day [usr] thank you [sys] when you get to your and about an existing job press one or for a new inquiry please press two whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household issues [usr] hello [sys] hi you're through to [pii] hello [usr] hello there can you hear me ok [sys] i can hear you fine [usr] ohh [sys] hello [usr] good good i've been transferred through to you what [sys] right [usr] what it is one of your chaps came out and the rain drains were bubbling over a bit and he did his best to clear them but he said if they started coming up again we need a camera down there or something er [sys] right [usr] place and locate is what he wrote on this er his report here [sys] right [usr] if if [sys] ok [usr] it comes in again trace and locate needed to find buried trap [sys] right ok let me have we hold on a sec what's your post code [usr] [pii] [sys] [pii] right what i'll do is i'm gonna pass it on to the drainage team ok she's on the phone at the moment what's your name [usr] [pii] [sys] and what's your telephone number [usr] telephone number [pii] [sys] yes -huh [usr] [pii] [sys] [pii] ok i'll get them to give you a wee call back ok [usr] lovely thanks very much indeed thank you [sys] alright [usr] thanks [sys] thank you bye | 8Sale
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[sys] morning dana plumbing [usr] good morning yes i've got a a drains problem that i need fixed i'm in [pii] i just wondered if somebody could come out [sys] right is that a mortgage that you have [usr] it's a blockage there's two drains that are overflowing at in my back patio [sys] no worries i'll need to give you ward's number we di no plumbing but i can give you their telephone number and they'll be able to help you [usr] whose number sorry [sys] di [pii] [usr] da i thought it was with [pii] [sys] no that is dial for what [usr] all [sys] what [usr] right [sys] what's [usr] sorry [sys] your what's your postcode [usr] it's [pii] [sys] [pii] [pii] no worries at all that's fine if it is a p and i'll give you the correct number [usr] that's great [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] yep [sys] [pii] [usr] [pii] that's great thanks much [sys] no [usr] bye [sys] worries [usr] now [sys] bye [usr] bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] i'm gonna go and get [sys] we [usr] [pii] [sys] can get you to the right team [usr] sorry [sys] if you [usr] i'm [sys] need [usr] just [sys] any [usr] phoning [sys] help [usr] the train [sys] with [usr] company [sys] a drainage problem [usr] [pii] [sys] press [usr] ok [sys] one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i am sorry did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling diner road you're speaking to [pii] how can i help [usr] hello there ideally i need to get someone out for my business i've got a hair salon and the toilet's backed up it's it pops the waste pipe off underneath we've tried clearing it ourselves but now if we flush it it's just backing up into the bowl and it's not draining away [sys] right ok just confirm the postcode please [usr] it's [pii] [pii] [sys] and just the first line of the address as well please [usr] is [pii] [sys] right [usr] and [pii] [sys] can you just confirm [usr] hair [sys] your name for me [usr] is [pii] [sys] not to worry [usr] you have been out to me before you rind my pipe [sys] and you said that was is that six or six a [usr] it's 660 is the flat above me [sys] right ok not to worry because it does look i can see a previous job for number six a i can't see anything for number six [usr] it [sys] that's [usr] might [sys] not an issue [usr] be [sys] that we can we can we can get that sorted just confirm that you said it was a commercial property [usr] it is yes [sys] just confirm the name of the company for me [usr] is [pii] ha [sys] not to worry and just confirm a contact number [usr] is [pii] [pii] [sys] yep [usr] [pii] [sys] perfect and just to confirm is there anything in place with british gas at all with any of the drainage [usr] no [sys] not to worry that's fine right let's have a look at that for you and what was the issue you said there was a a blockage that they said is that causing the toilets to be out of use [usr] it's completely out of use and it's the only toilet i've got and i've got a fully booked salon from 9 a.m. tomorrow morning [sys] right [usr] which isn't [sys] ok [usr] great i don't [sys] not [usr] know how [sys] we [usr] quickly [sys] can [usr] you can get someone to me [sys] we can get that down as of course because there's no use of a toilet we can get that down as an emergency we should be able to have somebody out this this evening what [usr] amazing [sys] what what we'll do is we'll get that all booked in an engineer will be in contact one of our on call engineers they'll confirm [usr] ok [sys] for yourself what time they'll be around once they go out they'll get that all sorted get everything back up and running for you [usr] no worries is there an estimation as to what time that may be [sys] unfortunately [usr] just because [sys] i don't [usr] i my [sys] have [usr] my [sys] an exact time [usr] no [sys] but [usr] no no it's just because i'm i'm an hour and a half away i'm heading back from a course in [pii] it's my [sys] right [usr] staff [sys] ok [usr] that have just called me but they're meant to be leaving in 25 minutes but what my manager will stay but if it if it's gonna be before i get back then but if you've got no way of [sys] i mean [usr] telling [sys] i i imagine it's probably going to be between around a couple of hours maybe a little bit longer [usr] ok [sys] until [usr] that's fine [sys] they are there but that that shouldn't be an issue they will get in contact when they're on the way as well [usr] no problem thank you much for your help [sys] that's great well thank you very much [usr] cheers bye [sys] cheers thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem | 8Sale
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[sys] thank you for calling [usr] thank [sys] dino [usr] you [sys] rod [usr] for [sys] partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hi i need a waste pipe cleared as soon as possible if possible [sys] certainly have a look and is it for a commercial or domestic property [usr] domestic please [sys] domestic and do you have er british gas home care cover for plumbing and drains [usr] i have no idea [sys] no ok [usr] i just [sys] don't [usr] want [sys] worry [usr] it cleared it's just we've got plumbers [sys] what [usr] here we have a new toilet put in and they say that the the the pipes blocked i just wonder if someone i i think it's a quick job but i do [sys] right i'll have to see what availability we've got yet but let's have a look what's the post [usr] ok [sys] code to start with [usr] the post code is [pii] [sys] [pii] let me have a look and what's the house number [usr] it's [pii] [sys] [pii] let me see if i can find you [usr] [pii] [sys] [pii] i've got it and if i could take your first name please [usr] it's [pii] [sys] [pii] sorry what was the surname dow [usr] [pii] [sys] got and if i could also take a contact telephone number please [usr] at [pii] [pii] out [pii] [sys] [pii] right let me just save up right i just need to type in what you've told me the issue is bear with me and is there anybody at the property who may be considered vulnerable [usr] well [sys] no [usr] i suppose well no not really no no [sys] no no problem right bear with [usr] we [sys] me [usr] just [sys] i'll be able [usr] there's [sys] to get the [usr] a a wheelchair user here that it a wheelchair user but it it it'll be ok [sys] right bear with me let's have a look would you be available for the rest of the day if we can get somebody to you today [usr] there's someone in [sys] ok right i can put it through i just don't know what time they'll get there because it's been incredibly busy already today but the engineer [usr] ok [sys] will give you a phone call when they're on their way is that right [usr] that's fine no problem [sys] now let me [usr] be [sys] explain [usr] something [sys] how it works the engineer will come out they'll have a look at what the issue is and then once they've done that they'll give you a quote if you're happy with the quote they'll obviously do what needs to be done and you can pay the engineer at the cash card if you don't wanna [usr] ok [sys] go ahead you can say no and if you [usr] ok [sys] do say no you don't pay anything because there's no call out charge but what i can tell you is is that if you do go ahead [pii] prices do start at 100 and £80 including va t is all that ok no problem right let me get that booked in [usr] but it hopefully it'll be today won't it [sys] it will be i just couldn't give you the exact time that was all [usr] ok we will be [sys] there you go [pii] i've booked that in for you the engineer will get to you as soon as they possibly can and i've asked them [usr] ok [sys] to give you [usr] wonderful [sys] a phone call when they're on their way ok [usr] ok just to say that it's it's 100 yards up on street and it's on the right and there's an electric gate you might just have to use the buzzer it's just [sys] ok [usr] to tell [sys] i'll put [usr] the [sys] that on there i'll let the engineer know [usr] right all right cheers mate all right thank [sys] alright take [usr] you [sys] care bye [usr] cheers bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help well i know my name is [pii] how can i help [usr] right good morning my name's [pii] [pii] er we've got a problem with a kitchen drain that has blocked and keeps on backing up [sys] right can have a look at that for you do you have british gas cover for your drains or is it just something you need to pay [usr] no [sys] for [usr] no [sys] no [usr] we don't [sys] to be paid for ok no problem we can certainly have a look at that for you and have we ever been out to you before or is this the [usr] yes [sys] first time [usr] but many years ago i mean it's [sys] a long [usr] probably [sys] way [usr] more [sys] then [usr] than 10 years i'm sure [sys] right [usr] you if [sys] ok [usr] your records go back that far i'm sure you'll find us [sys] they do on the old system not on the current one we're on i'll just have to create some new ones for this one [usr] right [sys] but the local team can help back that far if they need to i believe for it what what's your post code sorry there [usr] right [pii] [sys] yep [usr] [pii] [sys] yep [usr] [pii] [pii] [sys] here and sorry which house number was it [usr] [pii] [sys] [pii] perfect we need name details in a second right that's everything set up that we need in that i get into the next bit for you ok doke what exactly has been going on what have you noticed happening [usr] right the kitchen sink and the er washing up machine drain into an outside drain which is under the kitchen window and this has worked er fairly satisfactory for a number of years but recently it's got slower and slower and blocked completely yesterday [sys] right [usr] during a thunderstorm er it has drained somewhat but it's just not clearing [sys] right [usr] properly [sys] ok no [usr] no [sys] problem at all we can certainly have a look at that for you but it's probably just got full of debris over time and what [usr] well [sys] have you especially [usr] we did [sys] the store [usr] we did stick a hose pipe down it and dug out some lumps of fat but there's obviously obviously [sys] right [usr] there is there is more than that further down which we couldn't get at [sys] no that's fine but we can get down there for you i mean it's normally can be done as a fixed cost as long as it is just debris down there there's no damage to it or anything which is very unlikely and [usr] ok [sys] then it's fixed cost it's 100 and £70 including va t but that's [usr] right [sys] everything no call out fees or hourly rates or anything even if it needs jetting equipment which it might well do with the fat and stuff down there that's [usr] right [sys] included as well for you and [usr] ok [sys] you don't you don't pay anything until right at the end the engineer that you just do a card [usr] right right ok and how soon can you be [sys] i might [usr] here [sys] have a look for you i'm just gonna put these last couple of details into the system because they make it make everything go in first before it tells you the important bit which is when let me just pop that last little one in there i see of those and then we should be able to have a see forgot i mean there's availability to have a look today this morning or this afternoon or even another day this week whenever's [usr] no [sys] best [usr] well today would be marvelous what time [sys] i mean [usr] can you get [sys] we [usr] here [sys] can do this morning between now and one or we can do it as an afternoon between 12 and six [usr] er well come along this morning between [sys] between now and mum [usr] well 10 o'clock that's the night and the one [sys] ok doke i'll pop that into there for you now what's the best number to give you a ring to let that we're on the way [usr] right the number i'm on at the moment which is [pii] [pii] [sys] yep [usr] [pii] [sys] that's fine what will happen our engineer will give you a ring 20 minutes half an hour before they expect to get to you just to let that they're on the way obviously [usr] right [sys] that shouldn't be too long anyway because we intend to come this morning for i say they'll still ring [usr] right [sys] you is there any vulnerabilities you'd the engineer to know before they arrive any medical issues mobility or anything [usr] no no [sys] for [usr] well we're we're both we're both both retired elderly but in reasonable [sys] thanks [usr] health there shouldn't be any [sys] no [usr] problems [sys] no [usr] there [sys] no worries there we go i'll pop that through there do you want the booking reference at all and the local team's number i know something it and don't you shouldn't need it for anything [usr] well you could give me the booking reference [sys] by all means have you got [usr] please [sys] a pen and a bit of paper or [usr] yes [sys] it's dy [usr] already [sys] d for delta y for yankee and then wo w for whiskey o for oscar 342 [usr] yep [sys] double 429 [usr] yep right dywo 342 [sys] it [usr] double [sys] is [usr] 429 [sys] indeed as i say [usr] ok [sys] you shouldn't need it for anything but it's it's handy just to have it isn't it just for your reference for it but as i say it shouldn't be long before the engineer gives you a ring anyway cos we'll we'll be there before one all right [usr] right ok [sys] no problem we'll see you soon cheers [usr] right [sys] thank you you're welcome [usr] thank [sys] bye [usr] you very [sys] bye [usr] much thank you bye bye | 8Sale
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue good afternoon thanks [pii] [usr] hi chap it's er [pii] there from pasture farm at [pii] [sys] i love [usr] just [sys] it [usr] wondering if we could get one of your chaps out to have a go on one of our trains [sys] ok you got a block drain today have you [usr] yes we [sys] no [usr] have [sys] problem have we been out to you before at this address [usr] yes you have i don't know if i rang this number but [pii] have definitely come out before [sys] ok [usr] a couple of times [sys] no problems could i have the postcode please [usr] it's [pii] [pii] lp [sys] lp for papa [usr] lima papa [sys] cool i just have a look nobody [usr] to be fair the last time was good a few years ago but probably before the world turned upside down [sys] what did you say the name of the company is [usr] er well the company's rao farms [sys] ok [usr] and then we're one of them which is pasture farm [sys] cool right i have got rattle farms pasture farm waterworks [pii] [usr] the one [sys] right i've got you on [usr] beautiful [sys] here [usr] fantastic [sys] cool right what's the problem you got there today [usr] er it's blocked we've tried blasting it out with our washer and hoses and whatnot but we just haven't got the most men just haven't got the length [sys] ok [usr] to do it i don't think [sys] we all got that problem right no problems i don't know if our our our prices have changed since we last came to you but first hour on site it's 1 30 plus vat additional time on [usr] right [sys] site £50 plus vat per half an hour if it does go over that hour is that all good with you [usr] ok [sys] all right [usr] no [sys] cool [usr] that's fine [sys] give me two seconds i'll just find out the earliest availability for you [usr] ok we might be alright with [pii] right what can we get this to do bye ohh i know what we do it's a bit boring cavan but if you come with me [sys] hi [usr] this [sys] there thanks [usr] will take [sys] for holding [usr] us up [sys] we can get someone out to you in the next [usr] no [sys] couple [usr] worries [sys] of hours today [usr] ohh jesus christ that'd be awesome [sys] alright no problem let's make sure [usr] fantastic [sys] we got all the same details i've got [pii] on here with same phone number you're phoning me [usr] yes [sys] off now cool all right leave [usr] ok [sys] that [usr] no [sys] with [usr] perfect [sys] me i'll get your job raised our engineer will give you a call on his way around cheers mate bye bye [usr] beautiful thank you cheers bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] at dino how can i help [usr] good afternoon [pii] i'm i need some help my husband has blocked the toilet upstairs with incontinence pad he's flushed it instead of putting it in the bin [sys] ok [usr] and i've had a normal plumber in and he can't touch it he can't get hold of it he said he'll need down the road to suck it out [sys] ok do you have a policy with british gas for your [usr] no [sys] plumbing and drain no [usr] no [sys] ok could i take your postcode please [usr] yes [pii] i've done a an entry on on the computer here but it's just circling and circling an inquiry form circling and circling and not get nothing gets through [sys] bye [usr] that's why i've rung you [sys] no problem at all let me have a look and see if we have got engineers available [usr] my husband has alzheimer's and i i can't say to him don't flush the toilet [sys] no i totally understand that don't worry ok what's the first line of your address please [usr] [pii] [sys] [pii] ok i'm just gonna have a quick look for it on the database [pii] there we go and that's [pii] [pii] lovely [usr] it [sys] thank [usr] is [sys] you [usr] yes [sys] ok just to confirm is this a domestic property ok that's [usr] it [sys] great [usr] is yes [sys] and can i take your name and telephone number please [usr] the name is [pii] [sys] lovely thank [usr] the fruit [sys] you [usr] and the telephone number that i'm ringing on is [pii] you [sys] a mobile [usr] want my mobile [sys] would be great yes thank you [usr] [pii] [pii] [pii] [sys] that's great thank you much [pii] ok by any chance do you have an email address [usr] i do it's [pii] that's [pii] [sys] wonderful thank you much [usr] it's just one nightmare after [sys] well [usr] another [sys] we'll try and help you as much as we can [usr] that's lovely i just seem to drift from one emergency to to [sys] sometimes [usr] another with him [sys] in in life these things happen and we can't help them we just have to deal with them as best as we can [usr] yes [sys] ok [usr] i've had two years of this [sys] you did say that your husband has alzheimer's ok i'm gonna put put this [usr] he does [sys] work [usr] yes [sys] order down as there is a vulnerable customer present can i just ask is it the only toilet in the property that's blocked ok and does the one [usr] no [sys] downstairs [usr] there is [sys] work [usr] one downstairs [sys] ok ok great [usr] one downstairs is working fine [sys] right [usr] but it's the [sys] ok [usr] one he uses [sys] you do need [usr] upstairs [sys] that [usr] when [sys] toilet [usr] he's in bed [sys] right ok no problem and would you be available all day today [usr] all day today [sys] i'm [usr] i [sys] just gonna [usr] won't [sys] write [usr] go [sys] some [usr] anywhere [sys] notes down for the engineer [usr] long as somebody [sys] just [usr] comes today [sys] to explain what's happened [usr] i looked i looked to find out where because he he sometimes wears incontinence [sys] right [usr] stuff and i looked to find it looked to see where it had gone and i thought you haven't put it in the bin where it should go and it wasn't until the toilet was blocked i thought that's what he's put it [sys] no problem ok that is flagged as an emergency job obviously as it's the the only toilet for your husband upstairs [usr] thank [sys] an engineer [usr] you [sys] will be out as soon as possible we recommend before 6 p.m. the engineer will give you a call on your landline or mobile about half an hour before he's due to attend just before i confirm this work order i just need to make sure that you [usr] right [sys] would be happy to pay the engineer on completion cash or card ok that's fine [usr] yes i [sys] yes [usr] can give them cash [sys] it [usr] straight [sys] is a standard [usr] away [sys] price for drain [usr] any [sys] and blocking [usr] idea how much it's going to [sys] it's [usr] be about [sys] 100 and £80 and that includes all your va t if the engineer is unable to do the works [usr] right [sys] then you wouldn't be charged you're only charged for the works that are carried out the call out is completely free [usr] right ok [sys] that's 100 and 80 [usr] give me that number again give [sys] ok [usr] that amount [sys] what i'll [usr] again [sys] do is i'll just confirm the work order now [usr] [pii] [sys] and then i'll give [usr] right [sys] you [usr] thank [sys] the number [usr] you very much [sys] for the local office in your area that if you do need to ring them or if the the pad dislodges further down the pipe or something that and makes matters worse you can give them a ring and let them know [usr] well the plumber had a had a a look and he tried to to do it i've been having some plumbing work done [sys] right [usr] i just [sys] ok [usr] called him [sys] that's [usr] in and he said it's not down [sys] ok [usr] the on the [sys] no [usr] comer it's still in the toilet he's had a look on the down comer and it said it's not there still [sys] ok [usr] in the toilet [sys] are you ready to take down this number [usr] just a moment [sys] ok the number is [pii] [usr] [pii] [sys] [pii] [usr] okey doke [sys] [pii] [usr] [pii] yep [sys] that's correct and [usr] right [sys] you can [usr] that's [sys] you can ring [usr] [pii] [sys] that number if anything worsens or you just wanna ring and see how long your engineer is going to be [usr] ok [sys] or any other queries you can give them a ring and they'll be happy to help you ok ok that's fine well that's all booked in for you [usr] i won't bother [sys] i do [usr] them [sys] hope [usr] i he'll [sys] i do hope [usr] come [sys] the issue [usr] when he comes [sys] clears and i wish you the best day that you can have no [usr] thank [sys] problem [usr] you very much indeed [sys] bye bye [usr] thank you very much indeed bye bye now | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require [usr] that [sys] our plumbing [usr] is [sys] services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] drainage is that is that right [sys] we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] if it takes that long [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] thank you [sys] good afternoon you're through to [pii] speaking how can i help [usr] hello [sys] hello [usr] hi [sys] can you [usr] hi [sys] hear me [usr] i can hear you sorry sorry about that [sys] alright [usr] but but i think it might be blocked from the outside [sys] sorry sir you cut out there but the first bit of the conversation you had [usr] me me toilet is blocked but i think it might be where the the drain i think it might be the drain [sys] right ok could i take a postcode of you please [usr] it's [sys] sir [usr] [pii] [pii] [sys] [pii] and can i ask do you have plumbing and drains cover with british [usr] no [sys] gas [usr] we [sys] at all [usr] haven't no [sys] no right ok i'm just gonna make sure we're doing work in your area just before i carry on sorry my system is running a little bit [usr] ok [sys] slow i'll just be with you in a second that all looks good what i'll do is i'll set you an account which will take me a few minutes and then we'll see about getting you booked [usr] ok [sys] in it was sk 45 l a was [usr] that's [sys] it [usr] right [sys] can i take the first line of your address please [usr] [pii] [sys] [pii] and can i just check it is a domestic property [usr] hello can you hear me [sys] hello [usr] yes [sys] hello [usr] it is it [sys] can [usr] is [sys] i just check it is a domestic [usr] ok [sys] property right ok [usr] it's [sys] and [usr] [pii] [sys] could i take your first and last name please i know [usr] it's [pii] [sys] could you spell your last name for me ok and can i also check is there anyone [usr] no [sys] with any vulnerabilities [usr] there isn't no [sys] at site we should know about before we come no ok sorry [usr] ok [sys] if i go quiet [usr] no problem [sys] i'm just setting the account up but i am still here and did [usr] that's [sys] you say [usr] right [sys] your toilet's block but you think it's from outside [usr] well [sys] why do you think [usr] sounds [sys] it's from outside [usr] as if it's [sys] of [usr] it's [sys] you had a look [usr] do [sys] or [usr] pipe now i've looked in the manual and that's that's ok next door ours flows into next doors but his is ok but nothing's nothing's flowing out from ours and when you tap the the pipe outside when you [sys] ok [usr] when you tap where it's above where the the the system runs into it it sounds hollow and then down below it sounds as if it it's it's got something in it i i'm i'm i'm thinking that's what it is and and [sys] right [usr] i've tried plunging it and et cetera and normally that would that was shifting not that i've had to do in the past but in the past in if you have to if i've had to in the past with a different toilet [sys] ok [usr] no [sys] do you have [usr] no [sys] another [usr] we haven't [sys] toilet [usr] and [sys] that [usr] i've [sys] you can use [usr] i've [sys] or [usr] got [sys] is that your only one [usr] proctitis which is you get you get a mad urge to go to the toilet but we we've only [sys] right [usr] the one [sys] ok [usr] toilet here [sys] ok right i've got all your information down i just need to [usr] ok [sys] go through the prices with you before we continue any further there's no call out charge it that the prices for a blockage that 100 and 80 what will happen is the engineer will come out he will assess the work required and then he'll give you a price and if you're happy with the price he can usually complete the work there and then obviously if he can and payment is required on completion by cash [usr] that's [sys] or card [usr] fine [sys] is that does that sound ok [usr] just just [sys] ok [usr] wait sorry ok ok ok right thank you [pii] all right sorry sorry about that it's my friend he come round to see if he could help me but go [sys] it's all right [usr] he's had to get off [sys] it's fine don't worry [usr] which [sys] could i take [usr] is [sys] the [usr] this one [sys] the [usr] which is [pii] [sys] best contact number for yourself [usr] sorry [pii] [sys] yep [usr] it's [pii] [pii] [sys] ok right that's all booked sorry that's all booked in for you what will happen is the engineer will give you a call when he's on his way would you the work order reference number [usr] how [sys] just in case [usr] how long [sys] you need [usr] does it [sys] to [usr] normally [sys] ring us back for [usr] them [sys] any [usr] to get [sys] reason [usr] it [sys] it it will be up until it can be up until the end of the day [usr] right [sys] i have put in your notes about the medical condition and everything else hopefully you will hear [usr] ok [sys] of them a bit sooner well i'm sure you will but [usr] ok [sys] i just can't give you an exact time frame [usr] right [sys] that's all [usr] sorry go on what's the reference number 360 [sys] it's 360 [usr] 6972 [sys] 6972 [usr] ok cheers all [sys] all [usr] right [sys] right [usr] thank [sys] well i hope [usr] you [sys] you hear of [usr] ok [sys] them soon and [usr] cheers [sys] have a nice day anyway [usr] ok bye [sys] no worries bye | 8Sale
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[sys] thank you for calling dino od partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did [usr] she [sys] that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning good for calling dinos speaking how can i help [usr] hi i'm hoping you can we've had to call you out in the past we've got a downstairs loo that goes out amid a drain at a crossroads under the garden and sometimes it gets blocked however i think this is something slightly more serious and that i think that the actual loo where everything washes out the pipe has i think it's come apart i think it's in the cavity behind the wall i can see that there's lube paper and stuff it's leaking there i feel it the pipe has split or something within [sys] all [usr] the [sys] right [usr] house [sys] ok i can have a look [usr] i'm not quite it's a combination of problems i think [sys] right and it's a domestic property you said sorry [usr] domestic [sys] do you have british gas home care cover for plumbing and drains [usr] [pii] only knows i doubt it [sys] no no problem what's your post first of all [usr] [pii] for percy s for sugar [sys] and you said we've been out before [usr] some down house [sys] let me just see if i can find the the details and bear with me [usr] thank you [sys] [pii] [pii] [usr] exactly [sys] hm i can't find any details in the postcode ok right let me set [usr] that's weird [sys] let me set up some details and bear with me [usr] ok [sys] and did you say how [usr] it might be it's the [sys] sorry [usr] it would have been the drain unblocking people who'd been to this i don't know if that's a different system [sys] it's the same system [usr] wait [sys] system anyway [usr] ok [sys] and did you say summer down house [usr] it's summer down house which is all one word summer down is all one word [sys] got you [usr] and [pii] is all one word [sys] i've got you [usr] cool [sys] and if i could take your first name please [usr] it's [pii] [sys] [pii] thank you and if i could just take your surname [usr] [pii] [sys] got you [usr] at the estate agent [sys] and if i could also [usr] p [sys] take [usr] i was just gonna ask him do we have he's disappeared to not talk to me do we have cover at all british gas home care dry green pipe cover no no i don't think [sys] no [usr] either [sys] fine [usr] sorry what was your next question [sys] and your telephone number [usr] it's [pii] [pii] [pii] [sys] all right let me save that right [pii] let me just type in everything that you've told me bear with me [usr] ok [sys] and is there anybody at the property [pii] who may be considered vulnerable at all [usr] no we're [sys] good [usr] all fine [sys] and have you got a toilet you're able to use [usr] we [sys] ok [usr] do i am concerned that there could be some quite serious structural problems going on with the foundations if it's i think this has been going on for a week but we've only just discovered that it could be worse than we thought does that make [sys] bear with me a moment my computer's decided to go slow there we go i was just gonna say it's going slow then it moves [usr] it's always when there's a [sys] honestly [usr] on the phone that mine stops [sys] but once you go off the phone it'll be it'll be grease lightning [usr] it's exactly exactly it's always the way and it feels forever when [sys] it's [usr] someone's [sys] awful [usr] waiting [sys] isn't it it's the worst honestly it's the worst i know five seconds seems five minutes [usr] it does it's [sys] i know [usr] come on [sys] i could send somebody to you this afternoon if you're available it would be between one and [usr] yes [sys] six [usr] please [sys] ok [usr] that [sys] let [usr] would [sys] me [usr] be [sys] grab [usr] amazing [sys] it [usr] thank [sys] maybe [usr] you [sys] that's why it was going slow it was trying to find me that special appointment [usr] yay is that quite is it quite hard to get [sys] my [usr] an appointment [sys] god [usr] at the moment i should imagine [sys] i've just [usr] it probably [sys] booked [usr] is [sys] it depends where you are in the country i've just spoke to somebody in god where was he where's sn postcode i can't remember [pii] i think [usr] that's [pii] same as mine [sys] it wasn't your area it can't have been cos i would have got the same it was [usr] weird unless they've had a cancellation [sys] maybe anyway whatever postcode it was the year [usr] i'll take [sys] i know the [usr] it [sys] earliest i could get for him was the 25th of january [usr] wow really [sys] and it's [usr] wow [sys] in certain parts of [pii] you'd be lucky to get one you'd be lucky to get one [usr] i suppose [sys] at all [usr] all the flooding that's going on though isn't it my [sys] it's crazy [usr] goodness poor things honestly this rain we're all gonna drown [sys] well [usr] anyway [sys] do what camilla it annoys me when people talk about there is no global warming there is no this and that [usr] i know and it's always [sys] i know [usr] people my god they just will not take it on will they they're just [sys] no [usr] not prepared [sys] i know [usr] to accept it it really [sys] i know [usr] annoys me there was i overheard someone the other day in the supermarket they were talking with their mum and they went off the daughter went off to get something came back and the mum had got six plastic [sys] yes [usr] bags off the woman and the and the and the and the daughter went mum what are you doing we don't need all those plastic bags and the and the mother went we're only 10 p each and she was no no that's just [sys] exactly [usr] not the point you don't get [sys] exactly [usr] it do you [sys] exactly [usr] it's my god you just missed [sys] honestly [usr] the point here [sys] camilla [usr] anyway [sys] i'm [usr] god [sys] old enough now to remember that you never you never used to get summers we've had the past couple of years where is quite [usr] i know [sys] blazing [usr] tell me about it [sys] and then i certainly don't remember all these floods that people are having at the moment it's definitely changing [usr] no no it's true it's definitely changed it's just more dramatic isn't it it's terrible this afternoon between one and sex this amazing man has managed to find us one then he said there was something in [pii] he couldn't find one till the end of jazz [sys] crazy camilla let [usr] terrible [sys] me just briefly explain how it all works just in case you're not sure and it will come [usr] ok [sys] out obviously this afternoon you'll [usr] sure [sys] have a look at what the issue is and then once they've done [usr] right [sys] that they will give you a quote [usr] great [sys] now if you're happy with the quote they obviously do what needs to be done to pay the engineer at the end the cash or card if for any reason [pii] don't want to go ahead you can say no and if you do say no i'm sure you probably won't but if you do say no you don't pay anything [usr] well it might be if it's £1000 [sys] no of course [usr] we might [sys] of [usr] have [sys] course [usr] to find [sys] but what i can tell you is the prices do start 100 and £80 is that ok [usr] right well we we we [sys] no [usr] we have any [sys] i understand [usr] choice i don't think unfortunately [sys] well [pii] [usr] ok does 100 and 80 [sys] to [usr] go [sys] be [usr] quite [sys] honest [usr] far [sys] with you [pii] [usr] though [sys] unless they find something extremely drastic rain collapse in your under your garden it shouldn't go over the 180 i mean i can't promise it won't but [usr] ok no [sys] it [usr] ok [sys] does [usr] but that covers us for quite a lot [sys] god [usr] that's [sys] no [usr] just [sys] not at all because [usr] here [sys] if you [usr] charge [sys] say no if you say no to [usr] no [sys] the quote [usr] ok [sys] you won't [usr] fine [sys] pay anything right [usr] fine ok fair enough fair enough [sys] no [usr] ok [sys] problem [usr] well that's really [sys] well [pii] [usr] kind [sys] best of luck and i hope it isn't [usr] you [sys] a serious [usr] much [sys] happy new year to [usr] happy [sys] you too [usr] new year [sys] you too [usr] stay [sys] you too good [usr] dry [sys] luck [usr] and warm [sys] bye [usr] take care all the best bye thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternative please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hi speaking how can i help [usr] hi good morning i've got a blocked toilet [sys] ok and is this your own premises [usr] sorry pardon [sys] is it your own house [usr] it is yes [sys] and do you currently have british gas home care for plumbing and trains [usr] n no no [sys] ok can i take the postcode of where you are please [usr] yes [pii] two nd [sys] and the first line of your address please [usr] [pii] [sys] ok and can i take your name please [usr] [pii] [sys] and the best phone number for you please [usr] it's the one i'm on do do [sys] it doesn't [usr] you need [sys] show [usr] that [sys] up i'm afraid now do it [usr] [pii] [pii] [sys] thank you and it's the drones that are blocked [usr] the to the [sys] is [usr] toilet [sys] it the only toilet on the premises [usr] no [sys] ok [usr] no i've got another one it's not desperately urgent now [sys] and does anyone in the house have any vulnerabilities it's good [usr] no no [sys] right let me just check their availability right the same that they could come out today or tomorrow it would just be between [usr] what [sys] now and 6 [usr] today [sys] p.m. [usr] would [sys] but [usr] it be [sys] what would happen is that the guys would call when they're on the way and i can put in the notes what would be better for you am or pm [usr] i'll [sys] no [usr] make [sys] problem [usr] it tomorrow can we make it tomorrow then [sys] the guys themselves will call [usr] i think [sys] when they're on their way but it's not convenient obviously just say to them and they can sort them out a little bit later on they'll come round and do an inspection both are inspection and call out are free the guys can check for a problem if they do find a blockage then the price starts at 170 including v ad then it's a cash or card payment to them once they finished all right that's all done for you now [usr] i see yep ok [sys] all right then [usr] yep [sys] thanks a lot [usr] ok [sys] bye bye [usr] then right right thank you bye | 8Sale
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[usr] i'll be on your email [sys] thank you for calling dino rod [usr] tim [sys] partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] i tried to [sys] alternatively please hold and your call will be transferred to a customer service advisor [usr] thanks [sys] we record calls for quality and training purposes [usr] at the same time though [sys] hi my name is [pii] how can i help [usr] yes hi i've just been told by our plumber that the outside waste pipe is blocked on our house but i i i've yet to leave him we need to call you out [sys] ok do you have any that's to a domestic property is it as opposed to commercial [usr] it is domestic [sys] and are you the homeowner [usr] no [sys] ok would you be the bill payer [usr] at the moment we are [sys] ok [usr] it if it's if if it's if it's not if it's not that then it'll go to the bar estate [sys] ok i understand it's just that i can take the booking from the bill there and if that's you that's fine [usr] it is [sys] ok [usr] at the moment it is [sys] ok [usr] and we'll have to get it reimbursed to us [sys] ok just let me check you don't have any or the [pii] estate doesn't have any arrangement with british gas with regards to their drains home care for the property it is just a one off dine over that you wanted [usr] that's interesting they don't have any what sorry what do you call it [sys] an arrangement with the british gas home care it it's a underlying insurance policy that properties often have [usr] ok i i'll i'll have to check that before i book with you they some of them do then have that [sys] home [usr] do they [sys] care is quite widespread as a as a a thing a as a product that is taken out with british gas yes [usr] and that covers [sys] p [usr] that [sys] it it [usr] thing [sys] can [usr] does it [sys] do it at its most basic level it's it's just to cover a boiler but [usr] right no ii i doubt it very much for [sys] ok [usr] that sorry [sys] and at its highest levels it does also cover drains and plumbing [usr] right ok i'll i i will ask them that's a good question i'd rather they were paying for [sys] do [usr] it [sys] you [usr] to [sys] want [usr] be honest [sys] to check [usr] but [sys] that first or ok [usr] how how [sys] for [usr] much [sys] for [usr] it [sys] a a basic [usr] for [sys] unblocking [usr] for a visit then [sys] the standard unblocking it's payment on completion there's no call out charge it's payment by card or cash to the engineer if it were to take place 8 a.m. [usr] right [sys] till 6 p.m. on a weekday it would be 100 and £70.01 70 including va t [usr] ok right right ok i i will try the bath first but i very much doubt [sys] well [usr] if they've got anything that they [sys] if it [usr] i [sys] ok it it would be better well if they've got a policy that covers it and obviously it's best that you don't want to have to get involved in it at all and it could get carried out [usr] i know well i mean they they they they would they would have they would have they wouldn't have landed it on us then surely [sys] that probably [usr] if they could have claimed [sys] probably not do you want me to book this in [usr] i i don't i it's pointless fighting with them i mean ii i don't think it's blocked but i i feel that they did they didn't seal the manifold out pipe drain pipe to to to the concrete properly and he's just done that and now he's saying let let it dry and now he's he's blaming us anyway it's usual the usual shit fighting with your you're fighting with your landlord but just to make sure [sys] ok [usr] i we're [sys] could i take [usr] happy [sys] the [usr] to [sys] post [usr] call you [sys] code [usr] out [sys] of the property please [usr] it's [pii] [pii] [sys] [pii] [pii] or [pii] ok and what's [usr] to [sys] the [usr] [pii] [sys] first line of the address the old dolphin [usr] it's the old dolphin [pii] [sys] and are you going to be the contact for the drainage engineer can i take your name please madam thank you very much miss [pii] could i take the contact [usr] [pii] [sys] number you'd the engineer to call you on [usr] [pii] [pii] [sys] [pii] [usr] [pii] no ooooo [pii] [sys] ok i'll read back [usr] [pii] [sys] what i have now i think the keyboards battery's [usr] [pii] [sys] going it's [pii] ok and it's a blocked external drain [usr] correct [sys] ok [usr] query [sys] i'll get this booked in and we'll see what availability we have ok just checking we do have a couple of local offices struggling for drainage engineers at the moment i'll just check that that's not going to be an issue it is only a couple nationally it shouldn't be but i'll just check 18 47 no that's not going to be a problem i'll get this booked in as quick as possible odd question but what i have to ask every time i book in a new job is there anybody with any vulnerabilities that's being affected by the issue that we should know about thank you brilliant [usr] no fortunately not [sys] see what just the postcode brings up there we go the old dolphin it's an odd house name i suspect that it might have a history that ok [usr] there's no pub [sys] very [usr] it has [sys] likely isn't it if it's a an ancient [usr] hence [sys] old pub [usr] you'll be dealing with lead piping i should imagine [sys] ok really there [usr] that's for sure [sys] i was still on site is it or is he is he is he gone that the he's gone ok [usr] he's gone [sys] i see [usr] what what it is is that he said he he says that the we've no blockage in our sink or anything but he says that the the the master disposal [sys] right [usr] waste pipe he said must be blocked because it's it's backing up up through the concrete and come up through the seal of the concrete but i know i noticed that he sealed it back down again it's a new kitchen [sys] right [usr] and they've only just done [sys] we'll [usr] that [sys] see [usr] iii i don't believe that it's blocked [sys] or [usr] at all [sys] it could be blocked [usr] think he [sys] with [usr] just [sys] building [usr] didn't [sys] rubble [usr] feel it we'll see [sys] ok i would be able to book it in for tomorrow i do have the am appointment and the m [usr] absolutely [sys] appointments [usr] probably [sys] if [usr] more [sys] that's ok [usr] it [sys] if if one of those is preferable to you i assume that you want it as soon as possible is is tomorrow ok ok ok am will be between 8 a.m. and 1 p.m. and the drainage engineer would call [usr] ii [sys] on [usr] i think [sys] [pii] [usr] probably am is good i think my daughter can be here [sys] as [usr] tomorrow [sys] he's leaving the job prior to yours or if you were the first in the morning as [usr] ok [sys] he was leaving his home ok you will be getting a confirmation text through to that number that i just confirmed [usr] no that's fine [sys] with you that [usr] that's [sys] obviously [usr] fine [sys] is also the number that the engineer will call you on is there anything else i can do for you tonight miss [pii] ok thanks very much enjoy the rest of your evening madam good night bye bye [usr] ok no it's fine thank you thanks thank you thanks bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] can you repeat those again please [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to health speaking how can i help [usr] hi there er i work on the behalf of angels abode we manage a property with a blocked toilet [sys] ok you're managing agents are you do you have a is there a policy at that address [usr] yes it's under under the british the british the british gas [sys] ok would you me to put you through then cause you've come through on the chargeable job line [usr] hold i just want to double check that it's a [sys] sure [usr] sorry two seconds sorry about this [sys] bye [usr] i think it will be the other service i need don't think i think if you forward me on to the other team and that would be great that's right [sys] home care they've got a home care policy have they [usr] no i don't think they have [sys] right ok it would be us then if there's no policy [usr] ok [sys] do you do [usr] cool [sys] you want me to check i can have a look what's the postcode [usr] [pii] [sys] [pii] of that [usr] yes [pii] [sys] ok you're really really dead distance thing i've got [pii] [usr] [pii] [sys] ohh that's better is that [pii] and what's the first line of the address [usr] er [pii] [sys] [pii] and what name would the contract be under would it be the landlord [usr] it it's either the landlord or our name [sys] and what [usr] or the landlord's name is sorry about this [sys] ok [usr] the name what is his name [pii] [sys] no did you find it under a surname [usr] owo eye [sys] right let's have a look right it doesn't look as though there's a policy there you're looking to book a chargeable job [usr] alright that's fine then [sys] ok how it would work is we would take the details from you we pass it over to the local office and then they'll call you back with availability and price [usr] alright [sys] ok [usr] then that's fine [sys] just need to go through some things with you first is the billing address going to be different to the site address [usr] yes the billing address will be to [sys] ok [usr] us [sys] what's the post code of the billing address first please [usr] [pii] [sys] and the the postcode [usr] [pii] [pii] sorry about [sys] right [usr] this i think it's [pii] but hold on [pii] [pii] yep [sys] and it's [pii] did you say [pii] it's just cheap right now and what's the company called [usr] angels abode [sys] and are you the contact there that we need to speak to [usr] regarding payment [sys] it with everything because we'd need to speak to you in regards to the job first of all [usr] this would be the number [sys] and [usr] that [sys] what's [usr] you called [sys] your name [usr] [pii] [sys] and what's your contact number please [pii] [usr] [pii] [pii] [pii] [sys] let me just set this up and then i'll go back to the site address and give me a moment [usr] that's fine [sys] the site address is [pii] and the first [usr] yep [sys] line of that address please [usr] [pii] [sys] fi [usr] come [sys] [pii] [usr] a lot close [pii] sorry [sys] is anybody vulnerable in the property and where [usr] no [sys] else is blocked did you say [usr] the [sys] downstairs [usr] downstairs [sys] toilet [usr] toilet [sys] ok i've got enough information now i'm gonna send it over to the local office and then they'll give you a call back going through the availability and the price ok [usr] alright [sys] take [usr] then [sys] care [usr] that's fine [sys] bye now bye [usr] thank you very much bye | 8Sale
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three hello [pii] [usr] hello my name's [pii] and i'm i work at davie care home [pii] do you come into [pii] [sys] we do [usr] we we've had a series a series of blockages in the in the pipes the the sewer pipes er for weeks now i keep running it out i come in this morning it's exactly the same problem but it feels i'm hitting something down the drain [sys] ok what's the postcode there [usr] [pii] [sys] okey dokey let's just take a few details i'll start off by giving you the prices [usr] ok [sys] for the first hour it's 100 and £30 plus va t and then if it goes on any longer every 30 minutes thereafter is £50 plus va t [usr] ok [sys] i can't see that we've been to you before it would need to be ideally payment on completion to the engineer if you would be able to yes fine [usr] i don't know if that might be a problem because i don't know if we keep that much cash at the home [sys] the only other thing we do is we could send you an invoice but it would just have to be paid once your accounts department will ever receive it [usr] yes yes i don't think that's a problem [sys] and what's the first line of the address there [usr] it's [pii] [sys] and what was the name of the company [usr] [pii] it's a care at home [sys] and let me have a look i could get someone out to you tomorrow morning [usr] that's that's the soonest that'll be fine i've tried running it it was [sys] and [usr] making i mean [sys] after that [usr] i just used the the rods on their own some [sys] be set [usr] i mean [sys] up for you [usr] i did it this time last week they seem to always block it over a weekend [sys] hm [usr] it's paper towel that keeps going down there it's paper [sys] and [usr] towels [sys] then [usr] they keep flushing down there [sys] ok [usr] but i keep i keep i was running it for roughly an hour i always make sure i always i i up the actual [sys] i can [usr] the the joint [sys] fantastic [usr] to make sure that they're not gonna come undone [sys] hm [usr] took it all out and made no difference i thought well i'll put that spire thing on the end i thought i'll see if that cos i mean i was going all the way through i mean i'm going all the way through cos i know how many i know how many rods it take to get through from one side to the other from one out from one but [sys] that's [usr] to say i put the the spire thing on got off we got about [sys] absolutely [usr] i think nine rods in er tried pulling it back the bloody things come undone aren't they [sys] right okey dokey [usr] the gas rods in the pipe [sys] okey [usr] i [sys] doke [usr] mean you can just see [sys] no [usr] it [sys] inflation [usr] but i've got no way of getting it out there [sys] no that's fine what was your name [usr] [pii] [sys] and the number that you're calling from is that the best one for you [usr] yes [sys] and can i take an email address for the invoice to go to please [usr] i don't know it because i don't know the hold on hold on i can give you my hold on hold on i card [sys] have you [usr] here [sys] been [usr] somewhere [sys] on this way before [usr] just a second the guy might [sys] ok [usr] be on holiday he he is on holiday at the moment but he would still he'll still deal with [sys] ok [usr] it right it's the the my my boss's name is [pii] it's all lower case [pii] [sys] [pii] [usr] [pii] [sys] the [usr] yes at [sys] yep [usr] [pii] [sys] [pii] [usr] [pii] [pii] [pii] [sys] perfect okey dokey i will get this popped in ready for tomorrow morning then we've got your [usr] ok [sys] number my engineer will give you a quick call to let that when he's on his way ok [usr] what [sys] right [usr] time do you what time do you roughly start [sys] er they they start at eight o'clock they leave their houses at eight [usr] that's [sys] o'clock [usr] fine i'm i'm i'm here for i'm here [sys] brilliant [usr] four or seven anyway [sys] okey dokey [usr] ok [sys] thanks ever [usr] ok [sys] much [usr] thank you [sys] take [usr] then thanks [sys] care [usr] bye [sys] bye bye [usr] bye | 8Sale
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[sys] thank you for calling [usr] i i [sys] dino [usr] think [sys] rod [usr] i might see [sys] partners [usr] her later [sys] with british gas [usr] it wasn't me [sys] please [usr] that worked out [sys] listen to the options carefully we can get you [usr] i [sys] to [usr] didn't [sys] the right [usr] come back [sys] team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy | 8Sale
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[sys] hello thank you for calling diner rod [pii] please note that calls may be recorded for monitoring and training purposes hello d road [usr] hi [sys] that no [usr] i was just wondering i've just not long had a plumber round at my flat and he thinks i've got a blockage outside the flat in one of the t junctions where the water leaves the flat he suggested [sys] ok [usr] i get it flushed through i was just wondering how much does it cost i live [sys] ok [usr] a one bedroom [sys] is it [usr] flat i [sys] or you said [usr] think [sys] me [usr] well it's hard for me to say how how long the stretch is but i think it's about 5 6 ft from the flat the sea junction [sys] ok and can i know if this is a domestic property or [usr] sorry [sys] a residential property [usr] it's residential it's my home and i live in [pii] [sys] [pii] all right before that can i please get your postcode side [usr] yes [sys] postcode [usr] it's [pii] [pii] [pii] [pii] [sys] did you say [pii] [usr] [pii] [pii] [sys] we don't cover we don't cover that area [usr] ok [sys] but let me give you the correct office number which caused that area just give me a second please sb you need a drainage engineer [usr] to unblock aaa pipe yes [sys] alright it drainage one second you're when you're ready i can give you the correct office number hello [usr] hi [sys] hi when you're ready i can give you the correct office number [usr] 00 i have not i i can't put it [sys] and [usr] i'll see if i can put it in my phone somewhere hang on a sec [sys] no problem just check it up check again [usr] go go ahead [sys] yes [pii] [pii] and the other one is [pii] [pii] got you [usr] that's perfect thanks ever much for that [sys] alright [usr] i'll give them [sys] then [usr] a call [sys] thank [usr] thank [sys] you [usr] you [sys] no [usr] bye [sys] problem [usr] now [sys] thanks bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at how may i help [usr] i have a problem i've had a plumber but he says i need something er [pii] [sys] all right ok do you have an emit gas home care cover for plumbing and drains [usr] pardon [sys] do you have any british gas home care cover for plumbing and drains [usr] no [sys] no ok [usr] no [sys] right we charge 100 and £80 inclusive of va t to clear a standard blockage on a weekday it's quite a bit more at weekend are you in any rush to have it done or [usr] monday would be funny [sys] right ok [usr] ohh [sys] can [usr] right [sys] i take your post code [usr] it's [pii] [sys] yes [usr] [pii] [sys] [pii] [usr] that's right [sys] and the first line of the address [usr] [pii] [sys] and your name is [usr] [pii] [pii] [sys] same with a [pii] or without [usr] it's spelled [pii] [pii] [sys] right ok and contact phone number missus [pii] [usr] what i'm on if you can take it otherwise i've got to get up and look at my diary [sys] all right let's see if i can find it [usr] ok [sys] i've got it showing it [usr] that 1 80 does that cover it [sys] normally unless there's damage to the dr yes but you wouldn't expect it to be that would normally cover it [usr] right that's good i say i've had a plumber and er he said it cos it is toilet is rising but he said he definitely would definitely need something [sys] right ok [usr] that's fine monday ohh [sys] well let's just check let me just check the diary i'm just working through to [usr] right [sys] check we can do it for monday it's blocked is it blocked external trains [usr] yes [sys] and it's a private residence this isn't it not a business [usr] yes it is and it i i mean he lifted up the thing and he said the water is up [sys] right ok is there anybody with any vulnerabilities at the address [usr] no no no no [sys] no [usr] the [sys] just [usr] thing [sys] check [usr] is [sys] the data [usr] i've got my covid jab on monday at 20 past 10 [sys] all right well i'll just check what we can do first [usr] ok [sys] of all we can do monday we can do monday afternoon between one and six [usr] ohh that'll be fine that'll be fine [sys] let's go for that one then the [usr] right [sys] ninth of october between one and six [usr] right [sys] engineer will give you a call when he's on his way [usr] ohh [sys] and [usr] fine [sys] you'll get a text or you won't get a text message because you've not given me a mobile but it doesn't matter the engineer will call you when he's on his way you can pay by cash or card on completion he has a card reader [usr] yes [sys] with him [usr] no well i will i can yes [sys] and that's all in place for you [usr] all right my love thank you very [sys] ok [usr] much thank [sys] you're welcome [usr] you [sys] take care [usr] bye [sys] thanks [usr] bye [sys] bye [usr] bye | 8Sale
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative i good afternoon [usr] hello good afternoon madam i'm calling you from from [pii] [pii] i'm mister [pii] [sys] yes [usr] koh and i already called [sys] right [usr] you in the past [sys] ok [usr] i suspect maybe once or twice for the same problem which [sys] ok [usr] didn't [sys] alright [usr] occur [sys] she could [usr] for [sys] be off [usr] a long [sys] then [usr] time now but unfortunately i have [sys] alright then [usr] a blocked [sys] bye [usr] in the kitchen again [sys] blocked sink bye [usr] blocky in the kitchen [sys] yes [usr] and that's why i'm calling you because i've i we know you your name and we [sys] yes [usr] we called you in the past [sys] it's blockage yes [usr] block block thing yes [sys] i think you need to speak to [pii] they deal with [usr] but [sys] the [usr] that is did she not down the road [sys] no this is not plumbing it's a slightly different company is the same number i just need [usr] i don't [sys] to choose a different option it's diana plumbing and dino road you need to speak to them if it's blockage [usr] i know but it didn't say there is this number on the internet [sys] yes but there is a few options probably on the line i think an option of what did you press [usr] there wasn't [sys] it wasn't [usr] no there wasn't [sys] ok [usr] no there wasn't that's [sys] i [usr] why [sys] can [usr] it was [sys] transfer you to if you [usr] of course [sys] yes ok [usr] please [sys] one moment please [usr] yes yes ok [sys] thank [usr] thank [sys] you met part of the dino franchise group is your local plumbing partner we've managed emergencies at the ferry [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations hello hi sorry [usr] yes [sys] can you give me your postcode and then i can search the best number for [pii] for you [usr] sure are you going to put this through after [sys] yes yes i will i will transfer you i just need to find the correct number [usr] okey dokey nw six [sys] nw [usr] six [sys] yes [usr] four ns november sugar [sys] and n for november w for whiskey six yes four ns [usr] yes [sys] ok one [usr] correct [sys] ok one moment please met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention hello i will transfer you now or do you want to save the number just in case [usr] that is a very good idea i was going to ask you please give it to [sys] yes [usr] me yes [sys] if you're ready it's 0208 [usr] yes i am [sys] [pii] [usr] yes [sys] [pii] [usr] yes [sys] you're [usr] thank [sys] welcome and i can [usr] you very [sys] try [usr] much [sys] to transfer you now to them ok thank [usr] yes [sys] you [usr] thank [sys] bye bye [usr] you thank you bye bye [sys] met part of the dino franchise group is your local plumbing partner | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino how can i help [usr] hi there i used you your services about i don't know a year ago maybe and when you came out to the property they said that there was quite a big fat build up in the drain and that i could do getting it jet washed anyway since you guys have been out the drain has continued to keep blocking i was just wondering if it would be possible to book to get the drain jet washed please [sys] not a problem what's the postcode please [usr] it's [pii] [sys] huh thank you and the first line of address [usr] it's [pii] sorry it's because it's a business it's called halo [sys] ok is it under a business did you say [usr] it's [sys] ok [usr] it's the flat above the business that's blocked [sys] [pii] [usr] yes that's correct [sys] no problem and what's the company name [usr] sorry no that that's the flat the company is underneath [sys] it's just [usr] the [sys] for the flat ok [usr] sorry [sys] no worries i got you no no it's fine ok and is that your residential property [usr] it is [sys] and don't have a home care policy british gas for your plumbing and [usr] no [sys] drained [usr] no i don't [sys] no problem and any health issues or vulnerabilities you want us to be aware of [usr] no [sys] ok and just confirm your contact number please [usr] it's [pii] [sys] perfect thank you i'm just checking availability for you now bear with me two seconds [usr] thanks [sys] ok would you be available tomorrow between eight and six [usr] i mean will it matter that the salon's open will that matter obviously [sys] no no [usr] it's [sys] it should be fine [usr] where you're going to be and will they be able to jet wash it this time cos the chap that came last time said that because he was on his own he couldn't do it and it's just that obviously if it is this fact that is the problem i don't really want to have to pay for tomorrow and then pay again to get [sys] no [usr] it jet washed [sys] of course of course i'll put it in the notes for the local office to see that it needs jetting is that all right [usr] sure as long as long as it does get the jet washing done [sys] that [usr] because [sys] was fine [usr] i just [sys] i mean worst case [usr] i think [sys] scenario [usr] it was quite a lot of money last time [sys] worst case scenario for some reason let's just say they don't come up with the jet wash you don't have because there's no call out charge it would only be if you do go ahead with it that is 180 for the unblocked inclusive of that is that right [usr] ok that's fine if if because the unblocking i can do myself with the rods it's [sys] of course [usr] just obviously i need [sys] and [usr] and [sys] he's [usr] it [sys] chatting [usr] needs more work [sys] no problem right that's booked in for tomorrow just [usr] ok [sys] have your phone available and they'll give you a call [usr] hey [sys] when they're on their way [usr] sorry between what time did you say again i'm [sys] eight [usr] sorry [sys] and six no no it's fine it's between [usr] eight [sys] eight [usr] and [sys] and [usr] six [sys] six [usr] ok ok all right thank you very much [sys] no worries you take care bye bye [usr] all right cheers thanks for your help bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello how can i help you today [usr] yes hello could i somebody to come out and unblock my sink in my kitchen please tomorrow [sys] can i take the post code please [usr] [pii] [pii] [pii] [sys] thank you and you a dream intention did you say how long did you have man [usr] yes hello yes please [sys] ok thank you and can i take the first line of the address please [usr] [pii] [sys] guys thank you and is that your domestic property [usr] it is [sys] and do you have a british gas policy cover implementing the drs [usr] that's [sys] can i take your first and last name [usr] [pii] [sys] thank you is that a miss or this is and will you be on site when the engineer arrives [usr] it'll either be myself or my husband [sys] ok can i take your best suitable contact number please [usr] [pii] [pii] [pii] [sys] thank you right ok and i can i take a disruption of what the issue is please [usr] i think in our kitchen is blocked i don't know why we've had some we had somebody out to it some diner room not too long ago but it's blocked again [sys] right ok no worries is there anyone with any vulnerabilities in the property at all no [usr] no [sys] ok right ok i'm just last of details now [usr] ok [sys] right ok i'm just loading the availability up as well now it won't be a second no [usr] thank [sys] worries [usr] you [sys] right ok the earliest we can get you booked in for is tomorrow morning anywhere from eight till one [usr] that's fine [sys] ok perfect [usr] first thing is the best what sorry they'll [sys] what's [usr] come [sys] that [usr] in can i book eight o'clock can i book eight o'clock or will it be [sys] between [usr] between [sys] eight [usr] eight [sys] and [usr] and [sys] one [usr] one [sys] the [usr] that's [sys] engineer [usr] fine [sys] calls you as well before setting off just to give you that heads up he's on the way [usr] lovely [sys] no worries [usr] thank [sys] have a nice [usr] you for [sys] day [usr] your help [sys] bye bye [usr] thank you bye bye | 8Sale
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[sys] thank you for calling dino [usr] i just [sys] rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks [usr] i'm trying [sys] visit [usr] to book [sys] dino [usr] online [sys] dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes i can i help [usr] hello there is it can we ask for a call out [sys] sure can i just check is this your own premises [usr] it's a nursing home [sys] ok can i take the postcode of where you are please [usr] [pii] [pii] [sys] and that the first time that the address [usr] [pii] [sys] thank you and can i take the name of the home [usr] it's beacon house [sys] ok [usr] they have been out here before [sys] la langdale homes is it [usr] that's it straight homes [sys] let's have a look and then just to check you don't have a business cover with british gas for plumbing and drain [usr] we don't [sys] no [usr] no [sys] and what's the problem [usr] the visitor's toilet on the ground floor is blocked we've had our maintenance team try and do it with the plunges but it's it's [sys] ok [usr] not moving [sys] and can i take your name please [usr] it's [pii] [sys] and the best phone number for you please [usr] it's [pii] [sys] yep ok and are the people that are classed as vulnerable right no [usr] yes [sys] problem [usr] they are [sys] as you probably the local guys will call you back soon just to make an appointment to come around and then discuss everything over the phone with you all right then [usr] that's brilliant they normally send us through an invoice to be paid is that ok [sys] they [usr] you put that on [sys] know [usr] the [sys] themselves [usr] system please [sys] it then do take the payment but i will mention in there as well all [usr] that's [sys] right then [usr] brilliant ok [sys] thanks a lot [usr] brilliant [sys] thanks a lot bye [usr] all right [sys] bye [usr] then thank you thanks bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternative | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to my name is [pii] how can i help [usr] hi sorry i called a minute ago and i couldn't get any reception on my phone with an address i'd to go out and check out please [sys] where are you calling from sorry [usr] it's it's a i'm calling on behalf of a tenant in [pii] and i want they've got sewage coming up through the bath and [sys] right [usr] i'd [sys] ok is this a property that you rent out or manage or [usr] it's a private landlord [sys] are you the landlord or are you the [usr] i'm [sys] managing [usr] the agent [sys] agent [usr] for [sys] or [usr] the landlord [sys] right ok who's going to be responsible for paying the bill is [usr] that's [sys] it yourself [usr] what i said if you just email me an invoice i'll pay it [sys] well what we need to do is see it's a weekend anyway i'll take the instructions from you but the all the informations we with the way it works this is classed as a commercial booking because it's not your own property that we're going to i'll set it all up for you and then the local office or the engineer is on work tonight will give you a call and discuss costs and how quickly it can get to you [usr] ok right but it'll be tonight [sys] we i'm how i or i could because of the time that we're making the booking the time of the day we obviously will try to get there tonight if it's an emergency but if we can't then it will be up till one pm tomorrow [usr] right ok [sys] first of all i need to take the the managing agents of the company who's gonna pay the bill is that [usr] me [sys] right [usr] me yep -huh [sys] ok i need to set the a i need to set an account up for yourself as a managing [usr] ok [sys] agent [usr] ok [sys] and then [usr] no worries [sys] one for the property you want us to go to what's [usr] ok [sys] your details then is it [usr] it's [sys] the name of a company or is it your personal name [usr] ok it's yes [pii] [sys] [pii] it's it's your personal name is it that's [usr] well and my company is dk rental dkrey nta ls [sys] sorry dk rentals is it limited or just ek rentals [usr] dk rentals limited [sys] lovely ok [usr] thank you [sys] and the postcode of the business [usr] is [pii] [sys] is this the this [usr] the [sys] is [usr] the [sys] the company [usr] post the post [sys] address [usr] code of my of my business [sys] [pii] and the first line of the address [usr] [pii] [sys] lovely let me get that set up for you it only take a couple of minutes to get [usr] ok [sys] that set up for you and then we'll set one up for the property you want us to go to [usr] ok thank you [sys] you're welcome [pii] [usr] that's the one [sys] see what it come search comes up with for you [pii] well [pii] [usr] that's the one [sys] the fight i i need to ask you just before we go any further as well whether you your company or you have a policy with british gas that provides [usr] i don't [sys] cover for plumbing and [usr] no [sys] drains [usr] no no [sys] no [usr] no we don't [sys] ok [usr] the the last person i spoke to a minute ago asked me that [sys] we do have to ask you [usr] that's perfect [sys] and it's [pii] [usr] [pii] [sys] the surname was [pii] thank you and what's the best contact telephone number [usr] this [sys] for [usr] [pii] [sys] you [pii] [usr] -huh [sys] lovely that's the account set up for you for your business and i'll set one up for the property you want us to go to [usr] ok [sys] what's the post code of the property you want us [usr] right [sys] to go to [usr] it is hold on a second it's [pii] hold on a second right there it's no right ok i'm on the internet and it's [pii] lg [sys] the first line of the address [usr] is [pii] [pii] [pii] [sys] lovely and is there a tenant name there [usr] there is [pii] [sys] [pii] and is there a contact number for your tenants to provide access [usr] he's there i know he's there because he he's i i hold on i'm not really i can't let me see what's that what let me give you his number it is [sys] ok [usr] [pii] is [pii] [pii] [pii] [sys] [pii] [usr] perfect [sys] lovely right let's get this set up for you then right it's [pii] it's [pii] let's see what that comes up with this search to make sure it's the right address for you [pii] [pii] [usr] that's the one thank you [sys] lovely that's ok right i can set the work order up now for you [usr] perfect [sys] that's all set up what's the issue that they've got [usr] their bath is there's sewage coming up out the bath but when we had that [sys] dear [usr] when we had the what's it called when we had the rain the other week the flat did flood it could be that [sys] dear just in an unfortunate position is it where the flat is [usr] it's a basement [sys] dear [usr] but i took them to a hotel and he's sending me a message saying he wants another hotel and i'm no we'll get down or order it i'm not not going down that road every time they [sys] just putting notes here to make sure that they call you and make sure they got your number costs and times and call [pii] full access [usr] call [pii] for full access as well and then for is it payment [sys] they'll be calling [usr] they call [sys] you to [usr] me [sys] discuss [usr] for [sys] the cost yes [usr] no worries [sys] they'll be calling you and they'll be agreeing for cost for that with you when when how quickly we can get there and the appointment they'll be calling you first [usr] ok cool [sys] let me just [usr] do [sys] get the [usr] roughly [sys] details on [usr] how [sys] here [usr] much [sys] for [usr] it'll [sys] you [usr] be i'll make sure there's that money in the account [sys] no because commercial i don't know i i don't at all i'm afraid because commercial [usr] i know [sys] bookings we don't get told the details of that because that's done by [usr] ohh [sys] the [usr] right [sys] actual individual offices [usr] ok thank you [sys] let me say we just need confirmation that the tenant or be a be able to get access to the property e today hopefully if there's enough time and they've got the space to be able to get to them today but if not up until one pm tomorrow [usr] ok thank you [sys] now let me confirm the booking for you now and then what i'll also do or i can't give you the number just you will get a call from the engineer who's working at that local office today [usr] ok cool perfect [sys] let me confirm the booking for you now [usr] thank [sys] and then we [usr] you [sys] know it's done for you that's been booked for you now [usr] perfect [sys] that's all confirmed [usr] ok [sys] hopefully you'll get a confirmation to your mobile phone [usr] ok [sys] i could give you the number for the local office that's gonna send you i'll give you that number anyway of [usr] i [sys] who who this is where the en if you haven't got a pen and paper to hand you [usr] i [sys] you [usr] don't [sys] should get a text message anyway with [usr] awesome [sys] the booking details and that will have the number of the local office who who pro providing the engineer for you [usr] excellent thank [sys] but [usr] you very [sys] you can [usr] much [sys] always call us back on this number if you have any issues [usr] excellent thank you [sys] ok [usr] right [sys] that's [usr] thanks [sys] all booked [usr] very [sys] for [usr] much [sys] you now [usr] for your help right bye [sys] you're welcome take care bye bye [usr] bye | 8Sale
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[sys] plumbing how can i help [usr] it's mister [pii] i've got a blocked upstairs toilet [sys] what was the postcode [usr] nr 34 lt [sys] nr 34 [usr] nnr 34 lt is that sorry no i got the wrong one nr 34 lt did you get that [sys] nr 34 a t i'll just [usr] and i [sys] i'll just transfer you to [usr] pardon [sys] my drainage department bear with me [usr] ok [sys] one second mines are currently busy hold for a short while and your call will be answered hello there you're through to the drainage department how can i help [usr] it's a mister [pii] we've got a blocked upstairs toilet [sys] right ok no worries blocked upstairs toilet what was the first line of the address sorry [usr] that's [pii] [sys] [pii] and could you just confirm the post code for me please [usr] [pii] 34 [sys] four [usr] lt [sys] lt right ok that's why they wouldn't find nothing because that's the wrong post code i was given ok no worries and that was [pii] [usr] [pii] [sys] lovely blocked upstairs toilet and did you have another toilet on this on property that you could use did [usr] pardon [sys] you have another toilet you could use or is this your only toilet [usr] we've got [sys] lovely [usr] one downstairs [sys] no worries are there any issues or was it just the to any other issues or was it just the toilet that was blocked [usr] yes a toilet [sys] just [usr] block that's pretty bad block that [sys] all [usr] you should [sys] right [usr] think [sys] no worries no worries when were you looking for someone to come out sorry [usr] what today [sys] i see i mean if that's when you're wanting someone i can try [usr] i want the diner [sys] no [usr] ride [sys] that's [usr] out [sys] fine have you been quoted or confirmed any of pricing for our attendance no [usr] no [sys] ok for us to attend to clear a standard household blockage it's 100 and £65 if anything non-standard is found to be causing the blockage there is a £55 per half hour charge added ok [usr] ok [sys] could i just take your first and last name please [usr] [pii] [sys] lovely and what was the best number to contact yourself on [usr] that's the arms number [pii] [sys] ok lovely [pii] [usr] you're not you that's the arm is cool but that [sys] lovely do you have an email i can take at all no [usr] no [sys] that's absolutely fine any parking issues at all where you are parking [usr] any what [sys] issues at all where you are [usr] no no no that'll [sys] lovely [usr] be all right [sys] any covid cases or symptoms no any [usr] no [sys] vulnerabilities on site [usr] my wife has had a stroke [sys] ok [usr] she won't be [sys] no [usr] them anyhow [sys] that's [usr] she'll [sys] fine [usr] be in there [sys] no worries what i'll do is i'll get a job on the system and my engineer will give you a call when he's on his way ok [usr] he's come today [sys] we're [usr] will [sys] gonna [usr] he [sys] try get him there today if we can't we'll give you [usr] ok [sys] a call and we re we'll reschedule that with yourself ok [usr] you you you've got my phone number [sys] we've [usr] then [sys] got [usr] [pii] [sys] the number ok [usr] ok then will you take [sys] we [usr] cash [sys] do take cash card or check [usr] well i'll i'll them in cash [sys] no that's [usr] when [sys] absolutely [usr] i come [sys] fine no worries thank you [usr] ok [sys] thanks thanks [usr] thank [sys] bye bye [usr] you | 8Sale
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[sys] good afternoon [pii] speaking how can i help [usr] good afternoon my name's [pii] your operative has just left our property he's had to come out and do a survey [sys] ok [usr] he's going to get a link sent for payment but i don't do internet banking i'm wondering if i can pay you over the phone [sys] absolutely that's not a problem what's the postcode [usr] [pii] [sys] [pii] my my 05 [usr] to [pii] [sys] the name on that one [usr] [pii] [sys] where it i'm just gonna put you on hold hi there thanks much for holding i was just checking the bill on that one you [usr] ok [sys] had the full cctv survey that's 375 plus that let me just bring up my click pay i'm just checking secure ok lovely right if i can take the long card number please [usr] what's the total amount with [sys] with [usr] the va [sys] va [usr] t [sys] t £450 [usr] fuck i'm sorry excuse language [sys] i [usr] ok the long card number it's [pii] [sys] yep [usr] [pii] [sys] yep [usr] [pii] [sys] yep [usr] [pii] [sys] and the expiry date [usr] [pii] [sys] and the three digits on the back of the card [usr] [pii] [sys] lovely right and an email address i can send it anyway i might have that in your profile already [usr] you can [sys] bandit [usr] you might have [sys] 5000 at bt [usr] that's [sys] internet [usr] the one cos we're claiming this back [sys] ok [usr] the water board [sys] b [usr] we need a receipt [sys] are you a bandit [usr] no it was named after one of my former dogs [sys] bless that's cute [usr] no i might i might go and rob a bank though [sys] lovely that's all gone through and i've sent [usr] brilliant [sys] receipt for that one as well [usr] fabulous thank [sys] brilliant [usr] you very much [sys] all right thank [usr] thanks [sys] you very much [usr] for your help [sys] thank you bye [usr] ok [sys] bye [usr] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to my name is [pii] how can i help you today [usr] hi there i think i need to book you in to come and help with a drainage problem that i've got [sys] ok no problem can i ask is this a domestic or commercial property [usr] it's domestic [sys] excuse me and do you have british guest home care cover for plumbing and drains at all [usr] i don't think no [sys] right ok no problem and have you used our service before [usr] not directly but only through i've got emergency insurance if you see what i mean and can you can i put you on hold for two ticks sorry about that [sys] no problem [usr] he's on the way from from great ok thank you sorry about that [sys] no problem [usr] with you i've got [pii] here now well [pii] i've got them here now and they were here yesterday to fix an emergency thing and it then happened again which is why the back and the chap said look you need to get this particular piece of work done which is why i'm phoning you up [sys] that's fine no problem can i have your post code the first line of your address and your name please to start with [usr] it's [pii] and the address is [pii] and the post code is [pii] [pii] [pii] [sys] [pii] right that's [pii] [pii] [usr] yep [sys] ok i've got your details here thank you and can you just confirm your site contact number please [usr] it's this mobile [pii] [pii] [sys] thank you you're having an issue with dreams [usr] shall i explain what the issue is [sys] yes please [usr] we've got a upstairs living in a downstairs loo and the downstairs loo has o has overflowed twice the first time was when was thursday night friday [pii] came in and fixed it thing er and it's happened again this morning what what they think the issue is is that the i think you call it the stack or something but the waste pipe from the bathroom upstairs er they they think it's got loads of scale in it because they've [sys] right [usr] they've they've put in a they've drilled into one of the pipes and they've put a camera in and they can see it's blocked with scale and the chaps saying to me the scale more scales broken off that's why i've blocked again today and he said the real answer is to get your pipes descaled and and i said how would you do that thing and he said well you can come in through the upstairs lou or from your from your main manhole thing the added complication is is that we can't find the drained manhole for my house and that's because we think it's concealed under an extension [sys] concealed under the extension [usr] and [sys] that's not good [usr] that's not good we've we've been in this house for 10 years and it was that when we moved in and we've never had any drainage problems you see we've never really looked for the manhole cover be be before that's a complication but the chap who's here reckons that you can come from the upstairs lou he said it would be a lot easier from the manhole cover but but anyway that's what the issue [sys] you [usr] is [sys] you need you need to book in to get the drain descaled [usr] well i i if if that's what you're describing it as then i think yes iiww when [sys] right [usr] i say the drain i mean the pipes inside my house if you see what i mean the [sys] it's [usr] the [sys] it's the the main soil stack with you right i can see on our system that you have a key account which obviously i'm assuming is coming through from your insurance [usr] ohh right ok [sys] ok [usr] well that's well that's bloody welcome news isn't it [sys] that's what i can see on [usr] sorry [sys] here [usr] i didn't [sys] the [usr] mean [sys] engineer [usr] to swear then [sys] that's there is fine the engineer that no it's fine don't worry the engineer that's there at the moment [usr] yep [sys] that is booked through your insurance company [usr] but but i think that's that's that i've got emergency cover i don't iiiii i don't think they're gonna i think they call this wear and tear or something i mean i haven't phoned them i need to phone them but i'm pretty sure they don't cover this but i will call them [sys] no problem i can book that in for well i can book it in that this is what needs to be done and then the local office will contact you to arrange that and to [usr] ok [sys] go through pricing with you [usr] ok [sys] if you would me to do that [usr] i mean [sys] and that i mean we can always get the ball rolling and then you can speak to the insurance and see [usr] i i don't wanna waste anyone's time but if it turns out that i can do it through insurance doesn't it then i'll just phone back and cancel thing but i'm in a bit of a it needs to be fixed thing that that's why i'm i'm almost more concerned about speed than than than cost within reason [sys] well that that's why i'm thinking if we can get it booked in now [usr] exactly [sys] right i'm i'm just i'm just writing a no i'm four local office and for the engineer that they know what what's going on ok [usr] ok i mean i've said to the chap he's here now i said look i'm just gonna call in now thing it's [sys] right i'm gonna put descaling this in as a engineer that's true attended twice and after making inspection that he found that packages thing cost aye lime scale baking away right i'm just trying to make sure i've got all the information then they'll contact you and they can they know what they're talking about our main style all that needs to be scaling as a diner engineer has attended twice and after making the inspection hatch which is the hole that he drilled with the camera to put the camera in inspection she found that the blockages are being caused by lime scale breaking away from [usr] ex exactly exactly [sys] they [usr] and [sys] inside [usr] it's falling down and then when someone has a shower instead of being able to flush out to the drain it backs up you see [sys] of the from the inside of the drain and advised the book for a scale right that gives us that information now they've got [usr] you you you you might want to note down i'm sorry to interrupt you might wanna note down locate manhole or something [sys] i can do that [usr] cos the dino rod bloke here was saying that's aaa major problem thing i don't know if that's gonna [sys] unfortunately [usr] bugger things up [sys] had a customer cannot locate the man and leaves at and the extension what purchased the property right [usr] thank you [sys] i've just got to check my spelling ok that's all but now they know that the extent of the issue with the drain and they know that [usr] what needs to be done [sys] ok it just takes a couple of moments i can get this sent over to our local office for you [usr] thank you [sys] right i'm going to put it as an investigate ongoing drains issue [usr] that's fair [sys] then that way they can contact you to sort that out don't tell me it's going to be a pain on me it's all right because obviously you've had everything done for on through your insurance it's been a pain and it wants billing address and all that which i don't really want [usr] i mean you can you've got my address if you need to put that in haven't you [sys] that's what i think i'm gonna have to do i'm gonna have to put it in as a separate a separate a separate job should we say a cost of on them and sorry i do apologize for this i'm gonna have to get all your details and put all your details on again but just take me a moment mister [usr] that's ok that's ok [sys] for some reason it because obviously i've had it on it's been under a key account it's it won't let me go any further until i add the key account and no address and everything which is [usr] that's ok [sys] your insurance and it won't i'm not allowed to do that now cos it's this isn't going through as key account may i have your best contact number again please [usr] sorry say that again my [sys] could i your best contact number please [usr] it's [pii] [pii] [sys] [pii] it'll just take a moment now thankfully [usr] done [sys] i've [usr] it [sys] got everything saved that i can just quickly pop it all back on that's [pii] and everything i've just written out i've just saved as well that i can just paste it back on instead of having [usr] ok [sys] to go through all writing and all that no we're not moving i want this as an on demand not key account there we go thankfully i've managed to save that we've got all that i'm back to back to where i was now [usr] great [sys] ok and is there anybody at the property classed as vulnerable that could be affected by this issue [usr] no i don't think [sys] no thank you investigate ongoing drains there we go right i'm just gonna bring the availability up now and then i said this will get sent over to our local office and they will be in contact with you to arrange for the descaling cos they'll have to go through with you about the availability of the machine and the pricing [usr] sure [sys] ok right i have a booking reference number for you this is if you don't hear anything by monday if you give us a ring then we can chase it up to see how long it's [usr] right [sys] gonna be [usr] ok [sys] and whether they have any information for you the reference number is d for delta y for yankee dash w [usr] hold hold [sys] for whiskey [usr] on a second [sys] ok w [usr] sorry [sys] for whiskey [usr] sir [sys] o for oscar no it's fine [usr] wo [sys] that 346 0610 [usr] perfect ok [sys] ok that's if you haven't heard anything if you give us that reference number you see we can find all the details on the system a bit quicker for [usr] perfect [sys] you i'm going to send that over now for you obviously because it's a saturday they won't have that as much staffing it might be monday when they pick this up [usr] ok [sys] depending [usr] all right [sys] on [usr] no [sys] how [usr] worries [sys] many members of staff they've got in but somebody will be in contact with you as soon as [usr] ok [sys] it's picked up to sort that out with you and that's all booked in [usr] thanks for your help thank you [sys] no problem thank you much for your call [usr] thanks [sys] i do hope they get to the bottom of it and they get it all [usr] ok [sys] sorted for you [usr] all right thanks very much [sys] have [usr] bye [sys] a [usr] bye [sys] good evening take care now [usr] bye [sys] bye [usr] bye [sys] bye [usr] bye bye | 8Sale
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[sys] thank you for calling dina road cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press good morning [pii] [usr] hi i was wondering if i could book in someone [sys] not [usr] to [sys] a problem have [usr] unblock [sys] you got the post [usr] a drain [sys] code of the [usr] for [sys] property [usr] me please [sys] i'm afraid we don't [usr] it's [sys] cover [usr] cv [sys] that area [usr] 31 [sys] bear with me two seconds why is that not working there we go sorry the website is a little bit temperamental it was cv 31 wasn't it the number you need to call is [pii] ok [usr] just one second let me put you on speaker i can type it into my phone [sys] [pii] [usr] [pii] [sys] that's [usr] ok [sys] another diner [usr] and who's [sys] rod franchise [usr] that [sys] that just [usr] then [sys] cover that area right brilliant [usr] ok [sys] thank you bye [usr] ok great thank you very much just | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from up drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year this is how can i help [usr] hi i i've got a a call out booked for today and i just wanted to check on what time it was i couldn't remember and if there's any update when they think they might arrive [sys] just bear with me can i take your postcode please [usr] it's [pii] [pii] [sys] won't be a moment [usr] thank you [sys] just loading up the [usr] get [sys] can i get your name please [usr] it's [pii] surname [pii] [sys] there's a job booked in for today and it's been scheduled for an engineer as an all day slot [usr] and all day [pii] i'm supposed to stay here all day i gotta walk my dog this morning the only thing [sys] well the engineer the engineer will ring half an hour before arrival he [usr] ok [sys] he won't just turn up [usr] ok great as long as i take my phone with me i'll definitely get a call [sys] would you [usr] ok [sys] also the the the local offices number as well [usr] ohh that'd [sys] for [usr] be great [sys] the engineer who's attended [usr] ok thank you [sys] that's 01932 76 [usr] 76 [sys] double five double five [usr] double five double five ok brilliant thank you i [sys] the engineers [usr] know [sys] will call [usr] cheers [sys] the customs before they arrive [usr] ok [sys] all [usr] great [sys] right thanks [usr] i'll try [sys] for your call [usr] then thank you thanks much bye [sys] bye bye | 8Sale
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[sys] thank you for calling rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening speaking how can i help [usr] hiya i'm ringing from the crown hotel in i [sys] are [usr] wondered [sys] you [usr] i wondered if you can come and have a look at our range we've got a problem [sys] all right is it the drains are locked inside or outside the property [usr] it's it looks it's outside the property some of the toilets have been blocked and it looks it's backed up right back down the drain [sys] right ok is it what is it a shop or a hotel [usr] it's [sys] or [usr] a public house hotel [sys] public health hotel ok no problem have you got british gas plum plumbing and drainage cover [usr] er i don't know to be honest [sys] ok fine can i just start taking the post code [usr] it's [pii] [sys] i mean [pii] [usr] [pii] [sys] see do do you have account with us or [usr] no [sys] are you gonna have happy [usr] no [sys] to [usr] we've [sys] pay for [usr] only [sys] the service [usr] we've only just took over the business [sys] ok no problem all the toilets are not usable or all the toilets are usable [usr] there's a toilet upstairs which is a communal toilet for the hotel when you flush it it goes down very very slow as all [sys] right [usr] pipes blocked and then the toilet below it which is a gent toilet in the pub that's completely blocked [sys] right ok it's a public house it's a pub [usr] it's a public house but we've got a hotel upstairs as well [sys] right water the toilets are blocked er [usr] the toilet in the toilet upstairs we've managed to clear that but when it goes down it's very very slow as all the pipes blocked and the toilet in the bar area in the pub is completely blocked in the mens in the gents he's just [sys] right [usr] not going [sys] ok [usr] down he's not going anywhere [sys] ok can you please confirm the first line of the address [usr] it's [pii] [sys] [pii] is it crown hotel thank you much what what's the name of the company [usr] the crown hotel corn can you just tell tell to start washing up told her to start washing up [sys] can you please confirm your full name [usr] mine's [pii] [sys] as well [usr] was told to start washing up [sys] you the manager [usr] i am [sys] ok thank you [usr] we do have an owner but he's not here at the minute he's asked me to ring you he's called [pii] [sys] no problem can i just take your best contact number or your mobile number [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] thank you all together how many toilets are not working [usr] there's one that's where it's not going down very well the water and there's one that's completely [sys] ok and also the drain is blocked outside as well very nice [usr] well we have [sys] yep [usr] a maintenance guy and he's had a look and he said he thinks it's brought down the drain but i'm [sys] ok [usr] not we're not we're no expert i'm not sure [sys] no problem the drain is is it overflowing any water coming out [usr] no [sys] ok the toilet is blocked in the hotel area [usr] in [sys] and [usr] the in in the pub area and the whole [sys] the [usr] hotel [sys] pub [usr] the in the hotel bit upstairs it's not blocked anymore cos we managed to plunge it but [sys] ok [usr] the when the water when you flush it the water goes super [sys] ok [usr] slow there's always [sys] no problem [usr] struggling [sys] has [usr] to [sys] anybody [usr] get down the pipe [sys] ok [usr] below that directly below it is the men's toilet in the public house that is completely bunged up [sys] ok has anybody got any medical conditions or any vulnerabilities which we need to be aware of [usr] not that i know of [sys] would you somebody to attend what time are you open till er [usr] we're open till midnight [sys] ok [usr] and then in the morning we can be back whatever time you start if you if it's tomorrow you just have to phone me and i'll come and meet you and let you in [sys] right ok would you it's not an emergency it's fine [usr] well the the toilet in the public house is not working i don't know whether you class that as an emergency or not [sys] no have you have you got any alternatives or it's just only one toilet [usr] there's only one gent toilet they can use the urinals just if they want or the other they're knackered [sys] right no no the thing is if if i book the job and then if the premises is closed then it's going to be a problem i'm [usr] well [sys] not sure [usr] we we don't close till midnight [sys] i think i will book as an emergency then [usr] ok [sys] right [usr] what [sys] ok [usr] happens about [sys] i do [usr] payments [sys] have you can pay by card [usr] right what i'll have to do how much will it be or do you not know till [sys] it [usr] you [sys] depends [usr] pay right ok [sys] the he will come out he will look at the job then he will tell you if you're happy with the price he will do the job if you say no that's fine we'll get somebody else he will walk away there's no call out charges [usr] ok right cos it's the boss that i'd have to pay you see the owner i'll ring him now and let him know that you come in is it gonna be tonight [sys] ok yes i'm just going to book as an emergency appointment [usr] ok [sys] and when the engineer is there he can your owner can pay over the phone he will take the payment [usr] right ok that's fine thank you [sys] no problem i will just book it in and you will receive a text message [usr] all [sys] as [usr] right [sys] a confirmation [usr] my love [sys] that your appointment has been [usr] ok thank you very much i'll ring him now i'll let you go and i'll ring him [sys] cheers thank you [usr] thanks a lot my love thank you bye bye [sys] take care bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon through times class speaking how can i help [usr] hello [sys] you [usr] we've got a co two block drains one in the sink and one in the bathroom can you help please [sys] alright what's the postcode [usr] [pii] [sys] ok and the first line of the address [usr] [pii] the [pii] [pii] [sys] got ok ok [pii] is that residential address [usr] yes it is [sys] ok i'm just checking if you have a home care policy for your permanent address [usr] i'm sorry what did you say [sys] you have a home care policy for your plumbing the drains [usr] and i know i did [sys] home care policy for insurance [usr] is is is the the sink in the bathroom and in the kitchen [sys] but do you have a policy for your home care at all [usr] no [sys] a home care policy [usr] no i've noticed [sys] ok [usr] but [sys] what's your name please [usr] [pii] [sys] ok ok right ok there's no call out charge for this i provide free no obligation quote the starting price for this is 100 and £80 only and there's no call out charge for the service [usr] right ok right ok when can you get that when can he get to us [sys] i will just have to try and do with the info i won't be a moment the moment right do you beg your pardon i wanna be able to get somebody just trying to get this system moving [usr] what [sys] to tell you kinda got somebody late from today you [usr] will [sys] know [usr] you ok it's the it's the sink in the bathroom and it's the sink in the kitchen ok and you've got the address [sys] that's [usr] [pii] [sys] fine [usr] the thorpe [sys] yes [usr] ok someone later on today [sys] yes absolutely [usr] ok do roughly what time [sys] unfortunately i don't at this point but they will call before time of arrival [usr] ok thanks very much [sys] no worries thank [usr] thank [sys] you [usr] you bye [sys] cheers bye bye bye thank you [usr] i know they're coming in today not too too thin in the kitchen sink in the [sys] bye [usr] sprawl in the kitchen wait [sys] because this [usr] and it's [pii] as well that it's a lot more than all free of charge and someone said i found i found ok no we'll have to stay [sys] that [usr] hello [sys] hello | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino gas [pii] speaking how can i help [usr] hi i think i need plumbing and draining repairs on the toilet i i had the united utilities around they gave me a reference number i'm just [sys] sorry [usr] sure [sys] you have united utilities what sorry did you say [usr] they they gave me a reference number to to i think it might be drainage i need the waste the waste pipe behind the toilet hm [sys] ok sorry i'm just a little bit confused what what what did you united utilities what reference number regarding what sorry [usr] they did a camera inspection they they said that your waste pipe is blocked and and the u bend in the toilet might be blocked [sys] right ok that would mean you need a drain engineer but you're referring to a reference number what what's that for [usr] he gave me a reference number to give whoever you get to do the work but [sys] we [usr] do [sys] got [usr] i need training [sys] it'll be drainage you're through to the right number but what's the reference number for what what i i i'm not following sorry i'm i i don't fully understand [usr] because i had dina rod around a few days ago that that they couldn't get to the bottom of the problem [sys] right [usr] but but i called united utilities and they came round today and they did an inspection a camera inspection and they gave me a reference number should you call in a contractor to do the work [sys] but what ok i get that who you've had round and what the issue is but what's that reference number for did you say [usr] it's it's that it's that whoever comes round and can just cut the united utilities and get the report [sys] right [usr] of what [sys] ok [usr] they've done [sys] i wasn't aware we could do that but ok no problem what's the post code [usr] [pii] [pii] [sys] [pii] [pii] [pii] did you say we've been round [usr] you you you either a drained engineer on monday but you didn't really do anything you just [sys] do [usr] unblocked [sys] you have the [usr] the drain [sys] the y number for that the reference number for us coming round [usr] sorry [sys] i'm i'm not [usr] i don't [sys] finding [usr] know it it it should [sys] do [usr] be [sys] you have [usr] on [sys] a home [usr] your system [sys] care policy [usr] no it was on demand [sys] how bizarre i'm not getting anything on that postcode i've got [pii] [pii] [usr] and [pii] [pii] [sys] is that [usr] fn [sys] 66 [pii] november are you saying sorry it's not a clear line [usr] 16 [sys] [pii] and [pii] [pii] [usr] [pii] [sys] [pii] sorry my mistake it's an awful line it keeps cutting out [usr] i'll just move hold on [sys] and what's the address please [usr] [pii] [sys] and your name right [usr] mister [sys] just finding [usr] [pii] [sys] the details now all right the the person who came around the other day was a plumbing engineer he doesn't deal with blockages [usr] no i did have a dr a drainage as [sys] you've [usr] well [sys] had drains [usr] i [sys] as [usr] had [sys] well [usr] plumber [sys] right [usr] and [sys] let's [usr] a drainer [sys] have [usr] on [sys] a look [usr] the [sys] find [usr] same [sys] a drainage [usr] day [sys] job right it's the same issue is it is it still blocks [usr] it it it it's i mean that's what united utilities that that they had a look to see where the problem is [sys] right [usr] he said [sys] ok [usr] he said your waste water drains is locked from from the back of the toilet the u bend down he put a dye down the toilet [sys] i understand [usr] and he said it's leaking on the waste of a [sys] right [usr] pipe [sys] no problem [usr] er near the valve near the ground and he gave he gave me a reference number they can cos he went all technical right he said right whoever you get round if you call get [sys] i get [usr] them to [sys] you [usr] call [sys] now [usr] united [sys] they need [usr] utilities [sys] to ring [usr] and [sys] united [usr] give them the number [sys] utilities [usr] they'll get the full [sys] with [usr] report [sys] the reference number sorry do you complete me when you said for us to access the reference number i was thinking i don't know i wasn't aware that we were linked up but right he needs to ring that's fine ok is it the same issue then as what you originally reported mr [pii] [usr] i mean the drains were blocked but the toilet was ii i assumed he it would unblock the toilet but no it's a separate [sys] it's a different [usr] issue [sys] issue [usr] that [sys] to [usr] it's [sys] what you originally [usr] the waste water [sys] reported [usr] pipe needs unblocking [sys] right no problem ok for a standard job between [usr] it'll [sys] the hours [usr] a different [sys] of eight [usr] one [sys] and six monday to friday is 100 and £70 if the engineer comes out and finds out it's anything different and he will be quote you [usr] right i mean could you get them to get him to cos he said united utilities diner or they'll do their own investigation and that takes time but they've already had that done now could you get them to ring the call center and just i mean i can remember what it is vaguely what the problem is i can pinpoint [sys] i i really [usr] him [sys] don't know because [usr] fix [sys] it depends [usr] it [sys] what needs to be done [usr] do [sys] i mean [usr] you reckon [sys] they always [usr] it could be done on the day [sys] that that that's their aim to get the job done on the day until he gets there and knows what needs to be done it's hard to say but we we send him out there with with the aim to get the the the job done as soon as possible i can arrange that for you it's a block train is there anybody vulnerable in the property ok is it affecting is it affecting your toilet still [usr] no it's just me i do have a downstairs toilet but [sys] sure [usr] you said you're [sys] it's [usr] best [sys] just [usr] getting [sys] we [usr] it [sys] can [usr] fixed [sys] give [usr] because [sys] the [usr] the [sys] engineers [usr] longer you leave [sys] much information [usr] it the worse it gets [sys] now [usr] it's the [sys] you [usr] upstairs [sys] don't have a home [usr] toilet [sys] care [usr] that's [sys] policy [usr] locked [sys] you said but is it a property that you live in and are you the property owner right but is [usr] i mean [sys] it a property [usr] i do have [sys] where [usr] a home [sys] you [usr] care [sys] live [usr] with british [sys] and are you [usr] gas [sys] the property [usr] but it's just [sys] owner [usr] boilers [sys] that's fine no problem let me just get this sorted and we'll see [usr] i am [sys] what we can do for you i'll put a note on that united [usr] ok [sys] utilities have been out [usr] i mean if i go ahead i mean [sys] well [usr] could [sys] they'd need [usr] you get [sys] to [usr] whoever [sys] come to [usr] to [sys] the property [usr] just [sys] first [usr] get [sys] and [usr] get [sys] then obviously [usr] the report [sys] they can take the [usr] if [sys] the [usr] i [sys] the [usr] give [sys] reference [usr] a reference [sys] from [usr] number [sys] you if necessary i don't to be honest with you the engineer will go through it all with you because i'm not sure how they would do that it may be that united utilities might need you present when the engineer makes the call to give authorities to do that i don't know when i think the best thing to do is get the engineer out there and then we'll take it from there for you i'm just having a look at the availability now [usr] right ok [sys] er we've got [usr] you [sys] an all [usr] someone [sys] day call [usr] tomorrow [sys] tomorrow if you're available [usr] i've got [sys] it's [usr] to go [sys] only [usr] to [sys] all [usr] the [sys] day [usr] garage [sys] that they've [usr] in [sys] got [usr] the morning [sys] tomorrow but he'll ring you beforehand [usr] could you do [sys] what [usr] half [sys] we can [usr] a day [sys] do today [usr] in the afternoon [sys] six tomorrow ok as i said he'll give you a call when he's on his [usr] ok [sys] way and then [usr] i'll [sys] obviously [usr] go for tomorrow then [sys] we'll require payment on completion of any work that's completed that's all booked in for you really don't know a standard job is 100 and £70 anything different [usr] and [sys] he'll [usr] what [sys] let [usr] what could [sys] the [usr] it [sys] engineer [usr] go up to what did you say again [sys] no problem mister [pii] take care now bye bye [usr] ok all right all [sys] no [usr] right i'll [sys] that's [usr] i'll wait [sys] fine [usr] for him tomorrow [sys] don't worry [usr] then [sys] don't worry at all we got there didn't we we [usr] sorry [sys] we we [usr] sorry [sys] got that [usr] about the confusion earlier [sys] okey dokey take care now enjoy your day bye now bye bye [usr] we did ok thanks bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help [usr] hello yes do you cover bookham in [pii] [sys] i would have to check can i get the postcode please [usr] of course [pii] 23 3 alpha uniform [sys] [pii] 23 3 alpha uniform [usr] yes [sys] and is it a forthcoming or drink this year [usr] i'm sorry [sys] is it for a plumbing or a drains issue [usr] it's a drains issue i've had we've had 10 water out this morning but the issue is on our property they can't do anything [sys] yes [usr] they recommended [sys] yes [usr] you [sys] we do cover that area at the moment [usr] amazing and is it possible for somebody to come out tomorrow [sys] it would depend on [usr] or later this [sys] what what the issue is if you could just explain in as much detail [usr] yes there is surface sewage on the gravel driveway the drains need i guess unblocking with rods is what they said [sys] ok are you able to use the toilet [usr] well because it's on the driveway yes [sys] ok when you flush your toilet the more sewage is not overflowing is it on the driveway it's not directly affected [usr] no it was yes it is no it is it's cumulative [sys] ok right we can get someone sent out to you on sent out to you later on this week if that's what you'd i'd just to discuss the price and [usr] we'd [sys] the [usr] it as soon as possible yes yes please do [sys] is this regarding a domestic property or a commercial [usr] it's a domestic property it's my mother's house she is on she has a full time living in carer she's house bound in a wheelchair i'm going down there tomorrow morning because a new carer is arriving today i'm trying to juggle between [sys] ok [usr] [pii] and [pii] [sys] and does she have home care cover for her plumbing and drains home [usr] does [sys] care [usr] she have [sys] cover [usr] what [sys] for her plumbing and drains [usr] i think we have it on her house insurance [sys] ok if you if she is covered for her plumbing and drains it is worth calling the health insurance and see if they can get someone sent out because then obviously you won't be charged whereas if you if we get an engineer sent out [usr] well [sys] you'll [usr] i [sys] be charged [usr] well how much is the charge i [sys] of [usr] just want [sys] course [usr] to get it as soon as possible and i don't want a penalty [sys] no [usr] her house [sys] we [usr] insurance [sys] don't have a call out fee meaning we don't charge customers for the engineer coming out to the property but once they do they'll carry out an assessment [usr] right [sys] they'll then let what the issue is as well as the quote [usr] yep [sys] you'll then need to agree to that quote for the engineer to [usr] yep [sys] then start the work as it's payment upon completion cash or card and forward you over the week [usr] is he [sys] monday to friday within [usr] yep [sys] office hours 8 a.m. to 6 p.m. starting price one and blocking is 100 and £80 [usr] yep [sys] and that's v ac included [usr] ok lovely [sys] ok [usr] ok that's [sys] if [usr] perfect [sys] you're ok to [usr] thank [sys] go with a ahead [usr] you [sys] with that i'd need your first and surname please [usr] well my name is [pii] and my surname is [pii] rwe [pii] but yes i can i can call i mean ii i would probably need to notify the house insurance people anyway but can i can can we make the appointment and then if [sys] of course [usr] i need [sys] yes [usr] to cancel it i can call you back presumably amazing well let's get let's get you lined up because it's obviously it's monday now and we want to deal with it [sys] can [usr] and make [sys] i [usr] it [sys] take [usr] safe [sys] your [usr] and [sys] first [usr] sanitary [sys] and [usr] as [sys] sorry [usr] soon as possible [sys] your mobile number please [usr] [pii] [pii] [sys] we've got [pii] first ok first [usr] that's [sys] line [usr] right [sys] of the address [usr] yes [sys] please [usr] lot of sevens don't worry is [pii] not [pii] at that post code [sys] ok any ok anyone [usr] very [sys] at [usr] important [sys] the property [usr] you come [sys] that has [usr] to the [sys] any [usr] main [sys] vulnerabilities [usr] house and not to [sys] we [usr] the [sys] should be made aware of ok [usr] as i said my mother but if it's [sys] ok [usr] if it's [sys] hold [usr] later [sys] on [usr] this week i'll be i'll be there from tomorrow morning [sys] ok [usr] hopefully [sys] just bear with me a second [usr] we can do it tomorrow or wednesday wednesday's also really good if that's easier for you i don't know how busy you are [sys] yes [usr] are you the company that's always busy there was a bit of a sigh [sys] [pii] [usr] there sorry what was your name again you've been helpful [sys] right [usr] [pii] [sys] ok [usr] lovely [sys] right [usr] thanks [pii] [sys] we've got all day for tomorrow available or all day tuesday i was trying to see if we've got an afternoon just because it'd be a bit more convenient for you you have a bit and can travel down but all day would mean an engineer would attend at any time between 8 a.m. to 6 p.m. and then we will give you a phone call once we were on route yes we've got all day wednesday [usr] that's totally fine on we have you [sys] ok [usr] got wednesday [sys] that's [usr] is [sys] all [usr] wednesday an option perfect let's do wednesday then and we'll just hold fire [sys] ok that's [usr] of [sys] all booked in [usr] we'll [sys] anything [usr] just hold [sys] else [usr] fire things till then amazing and [pii] i will ring you back once i've spoken to her house insurance [sys] ok [usr] people [sys] no worries [usr] in a couple [sys] thank [usr] of [sys] you [usr] hours [sys] much for calling [usr] if [sys] in [usr] i need to cancel it but i think i'd but you but our plumber who we normally use who's on holiday at the moment he also recommended [sys] ok [usr] you i think i think we'd rather use you [sys] yes [usr] to be [sys] no [usr] honest [sys] on the day an engineer [usr] have you [sys] will [usr] have [sys] be [usr] allocated [sys] assigned [usr] the job already do the person who's coming what's his name [sys] four yes exactly [usr] fine ok on the day right ok lovely that's wednesday [sys] exactly [usr] the fourth amazing [sys] you're [usr] and anywhere [sys] welcome [usr] between [sys] take [usr] eight [sys] care now [usr] and six [sys] enjoy the rest of your day bye bye [usr] thank [sys] bye [usr] you much all right thanks [pii] you too i will thanks much bye bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good [pii] [pii] speaking how may i help [usr] hi i'm wondering if you could come out and help me with a blocked toilet please [sys] sure can i get a bit more information from you and then we can get you booked in ok first of all just to confirm this is a domestic property not commercial [usr] it is it is [sys] and are you the homeowner or a tenant [usr] it's a tenant [sys] are you the tenant or are [usr] i i'm [sys] you the landlord [usr] not the tenant i'm just calling on his behalf no [sys] but are you the landlord [usr] no no [sys] right [usr] no [sys] do you does he have a home carer group of british gas because if he doesn't [usr] no [sys] i can't [usr] he doesn't no no [sys] right he's gonna have to either call up himself or ask his landlord to call [usr] right [sys] because [usr] right it's [sys] we need [usr] that [sys] we need account [usr] we've [sys] details [usr] i just can i just stop you a moment i'm a support worker i work with him i'm [sys] right [usr] calling on his behalf [sys] right do [usr] and [sys] you have the authority [usr] he has had he has had diner rod out before [sys] right ok just bear with me one moment just let me put you on hold i won't be a tick hello [usr] hi [sys] hi thanks for waiting could i just ask who would be paying the bill [usr] pardon [sys] could i just ask who would be paying the bill for works [usr] he'll be paying the bill [sys] he would right ok it's ok just bear with me a moment i have to make sure the job bookings are correct just bear with me a moment hello sorry [usr] hi [sys] about that what it is we change our job booking systems and they've made it sort of a little bit more complicated than it should be and i just wanted [usr] right [sys] to check i've got the details right before we proceed it's absolutely fine i can take that information from you [usr] ok that's [sys] right [usr] great [sys] it's domestic not commercial it's a tenancy property tenant's gonna pay the bill and obviously this this person's got vulnerabilities hence he's got you as a case worker ok right what i'd to do first of all start by just confirming he doesn't have a home care agreement does he right [usr] no he doesn't no no [sys] first of all let me take that postcode from you and i'll see if we've got an account already set up you've got the postcode please [usr] it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] ok thanks for that just let me have a quick look and see what that brings up for you can you confirm the surname of the gentleman [usr] it's [pii] [sys] we've got the account here and just confirm the first line of the address for me [usr] it's [pii] [pii] [sys] lovely thank you do we want to put you as the point of contact on this are you gonna be supervising [usr] put us as put us as a point of contact [sys] all right my love and the number that you've called me on today can we use this as the best contact [usr] absolutely [sys] lovely let's just see what we've got have you got a mobile at all it's just that they to text when they're on the way don't worry if you haven't [usr] just bear [sys] i can [usr] with me [sys] take [usr] a minute [sys] this number down [usr] well i'll say i'll say no it'd be just easier to [sys] all [usr] say [sys] right [usr] no [sys] my love do you have an email address as a secondary contact for [usr] no [sys] me [usr] we don't [sys] you [usr] have [sys] don't right that's ok don't worry [pii] ok and i take it would this be the only toilet he has available ok give me a tick just gonna raise this work order for you [usr] right [sys] ok only toilet is blocked what's your name i love to put down as a point of contact [usr] i'm [pii] i'm [pii] [sys] lovely thanks [pii] just give me a tick at this number on [pii] just gonna bring the job details up i can confirm [usr] ok [sys] an attendance [usr] and the and there's always someone available on [sys] right [usr] number [sys] ok [usr] and we've got access to the flight if whether he's in or not doesn't make difference [sys] but the thing is when they're on the way they need to let somebody know at the house how far away they are what the proximity of that is that ok [usr] that's fine [sys] right ok [usr] of course [sys] sorry about this blinking system's really slow today right let me see what we've got for you right we'll be attending within the next four hours on a four hour emergency turn around i've put on the notes asked them [usr] right [sys] to give you a call on the contact number we discussed to let them know when they're on the way now we have two ways [usr] that's [sys] that we [usr] fine [sys] can do the payment i mean if we can right [usr] it's cash [sys] well he can [usr] cash [sys] take that payment the engineer can take that payment on site if you're there [usr] that's [sys] with [usr] great [sys] him then you can supervise the payment side of things can't you right we've got you booked on my love all sorted for you ok you're [usr] right [sys] very welcome [usr] great [sys] thank you bye bye now bye [usr] thanks [sys] bye love [usr] bye | 8Sale
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[usr] look it changes [sys] thank [usr] color [sys] you for calling [usr] well [sys] dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] how are you finding the new scan [sys] we record calls for quality and training purposes [usr] i feel hey i could be here on my on my face i'm hello i'm tired [sys] hi you're through to calling [pii] how can i help you today [usr] hi hi there just i have a problem with the the drain in the bathrooms upstairs will you be able to help me please and send somebody i live in [pii] [sys] can say postcode [usr] it's [pii] it's beautiful honestly [sys] ok i will have to pass you over to your local office and they can get you booked in with an engineer is that ok [usr] that's great thank you [sys] no worries have a nice day [usr] what [sys] aar [pii] region please note all calls are recorded for training and monitoring purposes [usr] i love [sys] please [usr] all [sys] choose [usr] of them [sys] from [usr] honestly [sys] the following options press [usr] no [sys] option [usr] it's [sys] one [usr] try [sys] to book a job [usr] one [sys] it's [usr] my [sys] two for accounts [usr] friend [sys] and option three for anything else come to [pii] region please note all calls are recorded for training and monitoring purposes please choose from the following [usr] bye [sys] options press option one to book a job it's two for [usr] yes [sys] accounts [usr] you have [sys] and option [usr] no [sys] three [usr] that wiped [sys] for anything else [usr] i know i i have the one i have another one sorry i look a little bit i thought that too [sys] your call cannot be transferred please try again later | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thanks for calling [pii] speaking how can i help [usr] hi [pii] is this is speaking from a tree we've got a man cover that we've been advised by anglian water is not their problem it's our problem [sys] right [usr] we've got a man cover that's popped and it's running down the road apparently four weeks ago there was a blockage in it before that anglian water cleared for us and now it looks it's happened again [sys] right ok i can have a look then and it's a it's a a company is it sorry [usr] yes it is with flats above [sys] ok [usr] two flats [sys] and do [usr] above [sys] you ok and do you have british gas cover for plumbing and drains that of [usr] no [sys] no no problem and can i also ask are you able to pay the engineer by cash or card do [usr] i would imagine [sys] ok well let me have a look for [usr] wouldn't [sys] you then [usr] it wouldn't [sys] what's [usr] be cash but it would be card [sys] exactly that's fine and what's the post completely forgot them post code [usr] [pii] [pii] [sys] [pii] let me have a look [usr] for sure [sys] sorry [pii] [usr] [pii] that's the one [sys] let me have a look and what's the company called [usr] er british show pony society [sys] the british [usr] show pone society [sys] show pony [usr] pony [sys] i've never heard of that before [usr] it be not [sys] let's have a look see if i can find you and is that [pii] [usr] that's the kid e [sys] i've got you and if i could take your first name please [usr] it's [pii] [sys] [pii] thank you [usr] you're best to put [pii] on as the [sys] [pii] [usr] person because she'll be the one paying [sys] ok [usr] the bill [sys] ok no problem [usr] [pii] [sys] you and if i could take her contact telephone number [usr] use this one which is [pii] [sys] thanks save that [usr] i think [sys] what's [usr] the neighbors [sys] coming [usr] are getting [sys] out [usr] a bit [sys] of [usr] pissed [sys] it [usr] off now [sys] are they [usr] hm cos this is the second time it was flooding all flooding the road and i don't know i [sys] really [usr] know i i wasn't here when the other when it went the other time i don't know what it's what what this is all an aid of but the angle [sys] right [usr] water said there was a blockage i don't know if one of the bloody flats upstairs are using something they shouldn't [sys] probably more than likely [usr] i mean i i'm on a macerator i know i know what putting stuff down where it shouldn't be causes [sys] you'd be you probably wouldn't be surprised what people put down toilets [usr] no [sys] and [usr] wouldn't [sys] sinks [usr] do horrific absolutely horrific we've had some real horror stories [sys] i [usr] well [sys] had someone putting bones down the toilet a few weeks ago [usr] bones [sys] bones [usr] ok i [sys] el bones [usr] heard that haven't heard that one before good [sys] no i hadn't until that until then i was bones [usr] right [sys] but i mean they won't even dissolve they'll be there forever i know it's it's i think people think out of sight out of mind shove it down the toilet and then iiiii i honestly don't [usr] i'm [sys] know to be [usr] really [sys] honest what what [usr] careful [sys] goes [usr] with an we we are very very careful [sys] well you've got to be because it's not cheap to get it sorted [usr] nice [sys] out [usr] when it's when people come to stay as well please don't put anything in the ham to it [sys] exactly [usr] not even if it says it's biodegradable cos nine times i said it's not [sys] well that's the thing especially [usr] hm [sys] those wipes they do say that they're biodegradable [usr] not [sys] but they take about six months to to dissolve away and obviously i during that six months they can cause a blockage are you i presume there's somebody there for the rest of the day now or what time do you go [usr] five o'clock [sys] five we should be able to get somebody there in time i can't i'll put it through anyway and i'll get them to give you a call [usr] i mean [sys] if [usr] i [sys] there is an [usr] think [sys] issue [usr] we would need to be here for you [sys] they do somebody there just to make sure that you're happy with everything before they go because they test it all to [usr] ok [sys] get your say that i'm happy that it's been done type thing [usr] i think we just need to stop it running down the road and the neighbors getting pissed off [sys] right well i'll put it through his emergency anyway [usr] please and how much is this gonna cost us hm [sys] now i won't get to see that because the engineer will have to come out and have a look first and [usr] right [sys] that's when you'll get the the whammy if you [usr] right ok [sys] er [usr] it's gotta be done you [sys] i [usr] know [sys] know [usr] what [sys] it's it's one of those things isn't it i know what you mean all right well let me get that booked in then bear with me [usr] please if you could [sys] what does the british show pony decide do then what do you do competitions and stuff and [usr] yes it's part of the british show pony society we hold shows big big international shows [sys] ohh nice [usr] championship [sys] do you get [usr] shows [sys] do you get to go to them do you [usr] yes [sys] are you a horse person or you [usr] i [sys] or [usr] am [sys] do you [usr] yes [sys] right well there you go that's all booked in for you i'll put that through in an emergency i'll get to you as soon as i can and i've asked them just to give you a phone call or what that number you gave me the engineer will call you when they're on their way ok [usr] no problem at all that's absolutely fantastic thank you much [sys] no you're very [usr] who [sys] very welcome [usr] am i speaking to [sys] [pii] [usr] [pii] and [pii] is there a direct line i can get back to you on [sys] er just the number you've called now [usr] i'm just thinking can you do me a favor can you put down another mobile number just in case it's later than five o'clock or something stuff that [sys] of course [usr] because that would be [pii] number [sys] go ahead [usr] but she's in a meeting at the moment don't [sys] ok [usr] phone her now [sys] no problem what's the other number you'd me to put on [usr] hang on two seconds [sys] sure [usr] [pii] [pii] [sys] [pii] all right let me get that saved [usr] is there a reference number [pii] or anything with this [sys] save that the reference number is dywo [usr] wo [sys] 3410 513 [usr] [pii] thanks ever much for your help [sys] pleasure very welcome [usr] are you [sys] good [usr] an shau [sys] luck [usr] or are you with [pii] [sys] i'm i'm the proper way se [usr] ok that's lovely thank [sys] take [usr] you much [sys] care [usr] cheers [sys] bye [usr] thanks bye [sys] bye | 8Sale
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[usr] the thing [sys] thank you for calling dino rod partners with british gas [usr] longer journey if [sys] please [usr] you [sys] listen to the options carefully we can get you to the right team if you need any help [usr] ok [sys] with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com [usr] ok [sys] for details alternatively please hold and your call will be transferred to a customer service [usr] i [sys] advisor [usr] mean people well let's [sys] we record calls for quality and training purposes [usr] notifications of it for the rest of the [pii] first no [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] what [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done good morning [usr] problem [sys] my name is how can i help today [usr] good morning i wonder we've got quite a large house down in [pii] and we've been having really bad smells in the house on and off for about two weeks now and i think there's a possibility it's a drain issue right at the front but otherwise it might be under the house but i just don't know yet we need to we need to i think what we need is someone to come and clean the drains that where we know where they go and what they're up to and get them unblocked if any of them are blocked but we probably also need someone who understands the flow of drainage in the house and therefore what or where this stagnant water is coming from or or what's happening i think we need an expert and we need someone who's gonna do a short term clean if that makes sense [sys] i mean i would say that any of our engineers will be will be experts in the field they're all fully qualified in in what they do i mean are you think leaning more towards a cctv check they can have a look with cameras and things that or i mean what what are your thoughts on on what's best for you really [usr] well the trouble is we don't exactly know because there's nothing coming out of the ground outside it doesn't look the septic tank is overflowing but there is a terrible terrible smell and one particular part of the building [sys] right ok [usr] it's to do with it's to do with something going down there we think it's the in the front of the house [sys] right what i'll do if i can take your postcode i'll contact our local office now and i'll explain to them what the situation is they can then have a conversation with you and they can discuss with you the best plan of action for you [usr] ok [sys] can i [usr] ok [sys] can i take your post code please [usr] [pii] [pii] [sys] thank you right give me two ticks if that's ok and then i give them a call now and i'll pop them through to yourself and they can have a chat with you about it is is that ok [usr] lovely i hang on [sys] if that's all right just for a for a couple [usr] no problem [sys] of moments while i give him a quick call all right [usr] no problem at all [sys] thank you [usr] ok thank you [sys] dino is the uk s expert repair service offering fast professional [usr] good [sys] solutions to building [usr] girl [sys] maintenance problems [usr] you got a little feed you a girl you gonna do that [sys] hello [usr] yes hello [sys] hello there thanks for waiting for me i've got my colleague on the line now i'm gonna pop you through to him and he'll get that all discussed and sorted for you now [usr] lovely thank you very much [sys] thanks a lot cheers hello [usr] morning how are you [sys] could you [usr] i'm good well i'm not good god just walking around the house in this healthy smell but anyway right we've got a big old farmhouse blue lias stuff all over the floor and we got here about three years ago and my god it is bad to [sys] hm [usr] and we've had various interesting drainage situations one which was a huge great big hole we found in front of the house which had been full of water and it was stagnant running underneath the house which we topped up we filled up and we don't think it's that anymore [sys] ok [usr] but there was we we also changed a floor and discover that the piping wasn't great some gradients weren't great but anyway i i we don't know what's what's going on and where this is coming from they don't see the the septic tank seems to be ok the there's no outflow of blockage outside that doesn't mean that there's not a blockage in the pipes elsewhere obviously and we urgently need someone to come in and find out what the hell's going on and probably clean out what's what's obvious as well first [sys] ok what was the the postcode there [usr] [pii] [pii] [pii] i think you've been to us before [sys] ok let's have a look [usr] that you have [sys] [pii] and what was the the first line of address there [usr] rax house not cottage house [sys] ok [usr] and [sys] s for there's rax house then [pii] house cottage [usr] house [sys] it's just for actual health care it's fine and is it all right if i take your surname there sorry [usr] sure [pii] er ach [sys] and what was the the best number to get you on there [usr] [pii] [pii] [pii] [sys] [pii] for the b a area we should be able to get out today my [usr] we need someone who might have a idea about how some of these old houses work [sys] there we go [usr] and it started when we got that really heavy rain earlier this month [sys] ok i put down there just in case i give them an idea there you go perfect that is all on there for you [usr] ok brilliant [sys] obviously i don't exactly know a time just to yet but at the end they will call up before leaving to get to you there [usr] ok great we'll wait for someone to call and say when they're coming brilliant [sys] perfect thank you very much [usr] all right thank [sys] cheers [usr] you how how much does it cost for [sys] i [usr] the call [sys] believe [usr] out and the [sys] it could be the the standards of 1 70 including the va t [usr] ok ok all right great we'll wait to hear from you then thanks [sys] perfect [usr] a lot [sys] thank you [usr] alright thanks bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're speaking to at can i help [usr] hi good morning i need your help because my there's a drain blocked in my premises please [sys] ok and is this your own property [usr] yes it is yes [sys] and do you have british gas home care for plumbing and drains [usr] for sorry second [sys] do you have a british cat home care policy [usr] what does that mean [sys] er it's a policy offered by british gas to cover plumbing and drainage in someone's house [usr] no no no i don't have [sys] ok can i take the postcode of where the property is please [usr] [pii] [pii] [sys] and the first one of the and can i take the first line of the address please [usr] that code [sys] no the first line of the address please [usr] [pii] [sys] ok [pii] [usr] [pii] [sys] and can i take your name please [usr] [pii] [sys] thank you and the best phone number for you please [usr] [pii] [sys] yep [usr] [pii] [pii] [sys] and what's the problem [usr] right there's a manhole just by the kitchen it's it's a it's a pub and the the now when they wash the dishes the the water doesn't go it's coming out of the the little hall where the [sys] ok [usr] goes and then and then the water coming out from that man hole as well [sys] right and can i just check there's no one there with any vulnerabilities [usr] sorry can you repeat that again please [sys] no one has any vulnerabilities or any disabilities [usr] no no no no no [sys] ok good what will happen is that the local guys will call you back shortly just to make an appointment to come around and then they'll discuss price and everything with you over the phone [usr] all right ok ok [sys] all right then [usr] thank you very much thank you much [sys] that's for you now that's [usr] bye [sys] a lot [usr] bye bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon to you [pii] you talk to [pii] how can i help you [usr] hi my name is [pii] here i live in [pii] and i seem to have my downstairs loo won't flush away it's been for quite a few days now i've had a plumber out he's been today and he's said he's mystified and he's recommended i got on to you and left it in your hands [sys] right do you have an account with them diner [pii] [usr] no [sys] will you [usr] i [sys] be paying [usr] i haven't [sys] for [usr] used [sys] this [usr] you for years cause i i've had no i've never had any problems [sys] right will you be paying for this work [usr] i'll be paying for it [sys] right is it residential property [usr] yes [sys] ok what's the postcode sir thanks [usr] [pii] [sys] sorry excuse me [usr] it's alright [sys] [pii] [usr] [pii] [sys] excuse me and the first line of the address thank you [usr] one hill where he rise [sys] you've never used either rod before no [usr] i have used it some years ago though [sys] there's nothing on the system at this [usr] no [sys] address [usr] it's [sys] it's [usr] not [sys] right it's no problem [usr] it's probably 10 or 15 years ago i should think [sys] ok no problem right you you you were there yes [usr] yes [sys] ok you'd be paying for the work yes [usr] i'll be going for work [sys] just to clarify again just explain again what the what was said sorry [usr] well the downstairs loo every other the other two toilets in the house and the drains it all the ordinary drains it all flows away but the downstairs loo when you flush it doesn't seem to take anything away [sys] right [usr] the [sys] i'm that's all i need to know at the moment sir ok you you be what's your first and last name thank you [usr] [pii] [sys] [pii] but it's [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] ok mr [pii] all i need now is the best contact telephone number for you thank you [usr] say again [sys] the best contact telephone number please [usr] well for me [pii] [pii] [sys] yep [usr] [pii] [sys] ok i'll just repeat that [pii] [usr] smack on [sys] ok mr [pii] do you have an email address we could take [usr] yes [sys] as well if possible [usr] [pii] [pii] [pii] [pii] [pii] [sys] ok sorry about that right ok just one more question is anyone with any medical or vulnerability issues at the property [usr] no [sys] it's just one e one of your toilets that's the problem the other toilet's ok [usr] the other two toilets two toilets upstairs the one in the en suite and the bathroom are perfectly all right [sys] ok [usr] no no [sys] are [usr] problem [sys] you aware [usr] at all [sys] are you aware of the prices i know charge or do you want me to go through it with you mr [pii] [usr] no i've got to pay whatever happens don't make any difference [sys] ok no problem ok i'll put that information in won't be a minute ok thank you [usr] thank you [sys] ok we can get an engineer i can't give an exact time we can get an engineer out sometime this afternoon if that's convenient [usr] it's fine absolutely fine [sys] ok [usr] yes [sys] they will call you on that number you've provided when the engineer's on the way mr [pii] ok [usr] thanks very much indeed [sys] cheers have a nice day thank you [usr] yes [sys] cheers [usr] for your help thank [sys] bye [usr] you [sys] now [usr] take [sys] bye [usr] care bye bye | 8Sale
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[usr] is [sys] plumbing [usr] working [sys] how can i help [usr] hi do you come out to this [sys] could i just get your postcode [usr] it's ip 22 4 yl i don't know quite who to ring i i've obviously got your number off the phone [sys] have you got british gas cover [usr] we haven't got british gas cover have we no [sys] sorry my computer is just being very slow i'm just gonna pass you on to my colleague because my computer doesn't seem to be working [usr] ok ok [sys] hello there sorry about that our computer system went down can i take your postcode [usr] it's ip 22 4 yl we're in [sys] bad family [usr] i don't know if you're the appropriate person if there's anyone near her [sys] that's ok bear with me a moment what is it is it that you have a plumbing issue or a drainage issue [usr] it's a blocked drain [sys] a block drain ok bear with me a moment let me just pass you down to our drains department is that ok [usr] yes [sys] mines are currently busy hold for a short while and your call will be answered [usr] onto the drains department [sys] hello [usr] now [sys] there you're through to the drainage department how can i help [usr] i've got a blocked drain but i'm in death and i'm not sure if you're the right people to be speaking [sys] no that's [usr] to [sys] fine we do cover this whereabouts is this block drain [usr] well it's it's from the kitchen sink [sys] ok [usr] cos the the outside little drain is blocked and we've got the manhole cover up and it's obviously not draining through [sys] ok no worries [usr] it's at the [sys] no worries what was the first name of your address [usr] it's [pii] [sys] yep lovely no worries with the postcode of ip 22 [pii] [usr] that's [sys] no [usr] it [sys] worries [usr] yes number nine [sys] external issues no worries and what was the best name and number for [usr] probably mine today if you're getting back today which is [pii] [pii] [pii] [sys] lovely and what was the name sorry [usr] it's my mizon [sys] lovely and was there a last name at all sorry [usr] no that is the [sys] ok [usr] surname i'm [pii] [sys] lovely no worries and did you have an email at all [usr] well does that need to be for today or what what do you want [sys] i [usr] that [sys] mean [usr] for [sys] if you it's just if we have to send any reports or receipts on two [usr] can i put yours in for receipts and what have you it's [pii] [sys] [pii] [usr] that's [pii] [pii] [pii] [sys] [pii] lovely and are you aware of our pricing at all no [usr] no [sys] no worries for us to attend to clear a standard household blockage it's 100 and £65 if the engineer [usr] ok [sys] on site finds anything that deems the unblocking process as nonstandard there is an additional £55 per half hour charge added to that ok [usr] ok 100 and 65 plus 55 half five we just need to get the gloster [sys] no [usr] thing [sys] that's [usr] done [sys] fine [usr] to be honest [sys] are there any parking issues at all where you are no [usr] no no [sys] no [usr] gotta drive that's fine [sys] go on [usr] the only thing i will say is that we had got some rods and we've now got one stuck i will [sys] that's fine [usr] er just [sys] no worries [usr] point that out [sys] rod stuck and is the rod stuck in the external manhole [usr] what yes yes down the main manhole on the patio there's various outlets we're not quite sure where it is the appropriate [sys] no [usr] one [sys] that's [usr] at the moment [sys] fine no worries [usr] if you [sys] no [usr] see what [sys] worries [usr] i mean [sys] are there any covid cases or symptoms [usr] ohh right [sys] on site no any [usr] no [sys] vulnerabilities [usr] no [sys] at [usr] no [sys] all no [usr] no [sys] that's perfect no [usr] no [sys] worries what i'll do is i'll get a job on the system we'll try and get out to [usr] ok [sys] you today if we [usr] right [sys] can't someone from the office will be in touch just to move that appointment to tomorrow if you don't hear from anyone in the office [usr] yes [sys] an engineer will give you a call he's on his way ok [usr] all right ok ok [sys] all right [usr] that's [sys] no [usr] great [sys] worries thank you [usr] very much for your help [sys] thanks [usr] all right [sys] bye [usr] thank [sys] bye bye [usr] you bye | 8Sale
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[sys] good afternoon plumbing [usr] hello can help me well is i work for a charity that supports an elderly lady and her husband in they've rung to say that their toilet is blocked however it's more than just a blocked toilet because it's up to the rim and it looks paper mache [sys] right [usr] i [sys] ok [usr] know that sounds weird but it's quite a severe blockage that the local plumbers won't touch it because it looks it could be caused from blockers outside as well [sys] ok [usr] which they don't do [sys] you've come through to dino plumbing and because it's blocked you will need to call dino rod do you want me to give you the number for their office [usr] yes just grab a pen sorry two seconds [sys] no it's ok no problem [usr] ok [sys] it's [pii] [usr] yep [sys] [pii] [pii] [usr] amazing that's brilliant thank you very [sys] no [usr] much for your help [sys] problem thank you bye [usr] thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name is [pii] how can i help [usr] good afternoon i was wondering if i could er book someone to come out and have a my toilets block [sys] ok can i ask you whether you have a policy or account with british gas that will provide cover for plumbing and [usr] i [sys] drains [usr] don't know i know i haven't iii i got my electric gas with british gas but er i don't i don't have an account with them or anything [sys] ok can i ask is this your home then or is it a a commercial premises [usr] it's er my house my home [sys] ok can i take your postcode please [usr] it's a [pii] [sys] first line of the address [usr] for brynn cottage [sys] and your full name please [usr] [pii] [sys] can you spell your surname for me [usr] it's [pii] [sys] lovely thank you very much let me see if i can locate your property on our systems to start with [usr] ok [sys] just bear with me while i do this i'll be filling in some boxes on the computer screen [usr] ok no problem hm [sys] four ringy cottages [pii] and [pii] is [usr] that's [sys] that right [usr] true well [pii] it's [pii] the nearest postal thing but it's it's it's in it's [pii] it is [sys] [pii] [pii] is that's good and can i take the best contact telephone number for [usr] the [sys] you [usr] one i'm ringing off it's [pii] [sys] [pii] bye bye just gonna set the work order up for you now is is this the only toilet in the property [usr] it [sys] that's [usr] is [sys] blocked ok there's no other toilet in the toilet in the property you can use [usr] no [sys] no ok good thing i just i thought i i didn't phrase the question very well unfortunately sorry [usr] that's [sys] about that [usr] alright that's alright no [sys] just gonna quickly check there's no issues with our office in your area no it looks it's fine where you are i've just got a couple more boxes to fill in and then we'll have a look at some availability for you [usr] ok [sys] well it's a it's gonna be today it's cos if it's the only toilet you've got then we we class that as an emergency we'd need to get somebody out to you today [usr] right ok [sys] just need confirmation that you're available all day to day [usr] ii i am [sys] and because the time that you're calling it could be that we may get back to you up until it may be up till one pm tomorrow [usr] right ok [sys] what i need to do is just run through the ddd our costs with you as well then before we look at availability before i confirm the booking i should say [usr] ok [sys] we don't make any charge for the call out itself however on a sunday our price is to clear a blockage before 6 p.m. the prices start at £224 for the call out [usr] right [sys] a after six pm the price is 222 £170 and that's inclusive of va [usr] right ok how much would it be on a normal day [sys] on a normal day if he if the en engineer can't get to you today and it has to be tomorrow then our prices tomorrow start at £170 [usr] ok i i'm happy to go the day to be honest i need it done if you can get someone out today [sys] ok [usr] i don't want paying the extra [sys] what we do is we the engineer will come out and assess what needs to be done and it confirm the price with you before starting any works [usr] right [sys] as long [usr] ok [sys] as you're happy with the price on us doing the work the engineer will complete the job there and then and you will expect to be paid on completion via either cash or card [usr] we be card when we er [sys] that's fine no problem with that just need to ask is there anybody vulnerable at the property [usr] well i i my my wife's got epilepsy i know but [sys] ok [usr] er [sys] i'll put it down as a vulnerable customer then i'm just gonna confirm the booking now for you then i'm just waiting for the confirmation from you for you sorry that's been booked for you now you'll shortly get a text message to your mobile phone confirming the appointment [usr] ok [sys] but that's been but hopefully he'll be able to get to you today but if not he will give you a call and let that he can't make it [usr] ohh right [sys] and [usr] ok [sys] if he is i can't give you a time scale but if he's coming today he will give you a call when he's on his way to you [usr] ok no problem [sys] ok that's booked for now for you [usr] ok no problem at all [sys] ok then take care now [usr] thank you cheers bye bye bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to [pii] how can i help [usr] hello i'm looking for somebody to fit a non return valve in my sewage outlet [sys] ok can i take the postcode of where you are please [usr] [pii] [sys] yep ok what i'll do is i'll transfer you to the guys that will be doing the job and they can take the details and be able to give you an idea about price and availability [usr] i didn't really catch everything you said i'm afraid [sys] i'm just i'm just gonna put you through to the office themselves that'll be doing the job [usr] ok [sys] they can they can give you an idea of how much it'll cost and when they can come out [usr] brilliant thank you [sys] i'm sorry the post code was [pii] was it [usr] [pii] [sys] [pii] sorry right let me just put you through to him now two secs [usr] thank you [sys] welcome to down road please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings queries or eta s press two for accounts press three for any other queries thank you good afternoon down rod [usr] hello i'm looking for somebody to fit a non return valve in our sewage outlet pipe [sys] ok well and what's the postcode please [usr] [pii] [pii] [sys] thank you and can i take your name please [usr] [pii] [sys] right just bear with me it won't be a moment [usr] thank [sys] thank [usr] you [sys] you hi mister [pii] just popping you through to [pii] now it won't be a moment thank you hello just bear with me mister [pii] he's just he's just picked up another line can i take your contact number please [usr] [pii] [pii] [sys] that's [pii] [usr] that's it [sys] right just bear ohh he's just come off the line now just bear with me [usr] thank [sys] thank [usr] you [sys] you hello sorry about that [usr] hello [sys] hello [usr] hello i'm [sys] hello [usr] looking for [sys] i picked [usr] somebody [sys] up the [usr] to [sys] phone [usr] fit [sys] to one [usr] a non [sys] of the engineers [usr] sorry [sys] sorry i picked up the phone thinking it was yourself and it was a it was a different number i'd picked up to i do apologize how can i help you you've got a non return valve that you want fitting [usr] well [sys] did you say [usr] i haven't got it at the moment no whoever [sys] no we [usr] fits [sys] can supply we can supply one that's [usr] yes well [sys] we can supply and fit [usr] i needed [sys] it [usr] a normal return outfit in my sewage outlet pipe [sys] and this is from a ch er inserted into the mammal chamber outlet pipe or does it need to be an excavation to fit [usr] there's a manhole cover and a chamber into which our sewage runs and from which the pipe runs into the main sewer [sys] it's a private it's a private one do the depth of the chamber at all is it a meter deep to me i don't need to know exactly [usr] no [sys] just [usr] no [sys] roughly [usr] when you've taken the manhole cover off i would say you're only going down another eight inches or before [sys] ohh [usr] your [sys] right it can be fitted from ground level [usr] yes it is really ground level just below [sys] that that's very good as well the part that's coming in does it have any bends on it where it comes into the chamber or anything that that sometimes makes [usr] you [sys] it a little [usr] mean from [sys] bit [usr] the [sys] awkward [usr] house [sys] to put the no when it goes into the chamber does it does it turn 45 degrees straight away or anything [usr] no [sys] that or is [usr] no [sys] the [usr] it [sys] is [usr] appears [sys] it a straight [usr] to me to [sys] plant [usr] be in a straight line [sys] that makes it even that makes it even better i'm assuming then what you're looking for we call them a non return valve a wrap trap there's all sorts of things it's a plastic device that slides into your existing and it has a it has a door on it it has a gate on it when pressure comes behind it it lifts the flap up lets the waste through when there's nothing coming it drops it back down to stop vermin or anything getting back up the line is that what you're looking for or is it to stop water getting back up if it's a flood [usr] it's to stop raw sewage or diluted raw sewage going back into that chamber and then forcing its way up under the manhole cover coming out into the area outside the house and then running down into the basement [sys] into the basement ok is it what you what you're talking about there there may well be an issue somewhere else i i don't want to say to you we can do this for you it's gonna cost you this much of money and it doesn't resolve the problem i would rather give you a guarantee of a a [usr] yes [sys] fix on it rather than a a hope for a fix [usr] yes [sys] what type of property is it that you've got there [usr] sorry [sys] what type of property is it is [usr] what [sys] it a detached [usr] type of property [sys] or terraced [usr] it's [sys] or [usr] an end of terrace house with a basement lower ground floor upper ground floor sorry no basement ground [sys] that's that [usr] ground [sys] that [usr] floor [sys] that that [usr] first floor and top floor sorry [sys] it's quite a it's quite it's quite a size and the drain the drain that is there a drain that runs across the front that takes the properties [usr] yes [sys] upstream [usr] this is [sys] of you your neighbors properties [usr] we're talking about which is a a hill and there's a main sewer runs down the underneath the road down the hill and we feed into that or alternatively it feeds back into us in that case [sys] you're trying to stop [usr] that that [sys] it from [usr] that [sys] coming [usr] will [sys] back [usr] be [sys] into [usr] because [sys] yourself [usr] there's a blockage [sys] again [usr] or because there's much water coming down when there's a flash flood that it the main sewer can't cope and it backs up and then enters our property [sys] that comes into comes into and enters into your property you it's a flood guard you're looking for [usr] that's [sys] it to [usr] right [sys] stop it from coming we can certainly we can fit them probably need to have a little look at it first before we [usr] naturally [sys] give you a price [usr] yes [sys] just if it were if it were just storm if it was just a rainwater i could have give you a price over the phone but sometimes they they they slide into the existing pipe and because of that if it's a very flat pipe it can cause er a catch point for foul was when it's trying to leave the pipe to go into the manal chamber and we don't want to cause a a restriction for foul waste coming down if that was just a rainwater pipe that were coming down it [usr] no [sys] would be [usr] it's not [sys] absolutely [usr] just a rainwater [sys] certain [usr] pipe [sys] i'd be absolutely fine [usr] the the the the [sys] i might need to have a little look at it first before we [usr] yes [sys] go ahead whereabouts are you please [usr] at the bottom of [pii] [sys] where's your property [usr] opposite opposite the methodist church in ben [sys] what what in [pii] [pii] [pii] do you have a postcode [usr] c a 11 [pii] qy [sys] and a number [usr] 75 [sys] for [pii] [pii] what's your best contact number please [usr] the one i'm using [pii] [sys] what were the first part of that please [pii] did [usr] no [sys] you say [usr] [pii] [sys] that's the one i got [usr] and then [sys] here [usr] [pii] [sys] let me just [usr] go on [sys] [pii] i've got that i've got that part [usr] right [sys] of it let me just see when i'm available in the area to come and have a look i think some more i'm in [pii] for a for a meeting on friday the 22nd which is next friday would it be possible to come to you first if we said 9 30 on friday the let's have a look friday the 22nd [usr] friday the 22nd at 9 30 that'll suit us [sys] that suits you excellent what's your name please sorry i never took your first your surname [usr] [pii] [pii] [sys] [pii] excellent ok it's a mister [pii] excellent i've put that in my diary now and i will see you on the 22nd at 9 30 [usr] brilliant look forward to seeing [sys] okey [usr] you [sys] dokey [usr] thank [sys] bye [usr] you [sys] thank you very much mister [pii] [usr] bye [sys] thank [usr] bye [sys] you bye bye now | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to [pii] here at how can i help [usr] hi my mother has a a leak in her house and i wondered if i could book a plumber it's a no obligation quote isn't it that you give [sys] that's correct our engineers come out and assess the situation and there's no call out fee [usr] great could i book that please [sys] let's have a look would it be yourself that would be the bill payer [usr] yes [sys] ok that's fine let's have a look and do if she has any form of british gas home care cover with us or is it a one off booking [usr] it's just a one off [sys] just a one off ok what's the post code [usr] it's [pii] [sys] yep [usr] [pii] [pii] for [pii] [sys] ok let's have a look and have we attended the property before [usr] i think you have [sys] and what's [usr] a while [sys] the first [usr] ago [sys] line of the address [usr] it's [pii] [sys] ok no one ok it's a domestic property it's a home that we're attending is that correct ok [usr] yes that's correct [sys] looks fine and what's her name [usr] her name is i can spell it out if you [sys] let's have a look if possible [usr] it's [pii] [pii] [pii] [pii] [pii] [pii] [pii] [sys] [pii] [usr] and then the surname is [pii] [pii] [sys] ok that's fine and would it be herself that would be there when the engineer arrives [usr] she would [sys] ok carry on and what's the best contact telephone number [usr] my one it's [pii] [sys] yep [usr] [pii] [sys] yep [usr] [pii] [sys] ok that's fine and you said it's a leak is it a controllable leak or is it not able to be contained [usr] i think it's just constant constant it it needs [sys] ok [usr] catching up [sys] right that's fine and where is the leak [usr] but she's she's pretty i i think it's from where the bath is she's pretty she's got a pretty good idea of exactly where it's coming from [sys] ok [usr] from an upstairs bath [sys] anybody there with any vulnerabilities [usr] no [sys] no ok that's fine ok and would you say it's a small leak or is it severe or is it just when the baths used [usr] it's when the bats used [sys] ok and do they have access to other bathing facilities [usr] no [sys] no ok that's fine ok with it being one of our plumbers how it works is there's no call out fee for the engineer they come out and assess everything and advise what's wrong and what we can do to help all our prices or quotations include va t and the plumber would provide an on site quote he would obviously check to make sure that you're happy if you are we'll go ahead and make the necessary repairs if not you're under no obligation there ok and if we do proceed [usr] brilliant [sys] the engineer is just paid by cash or card whichever is easiest or more convenient for you ok [usr] brilliant [sys] ok fantastic i'll just double check our availability now for you and see when we can get an engineer on site i'm showing avail sorry i am showing availability today [usr] great [sys] it would be any time between now through till six if [usr] that's perfect [sys] ok that's fine i'll get that booked on there for you you should receive a quick text message from us as well just to confirm the pin and it'll have a unique reference number and [usr] brilliant [sys] the local office number if you need to speak to us ok [usr] perfect [sys] no [usr] thank you [sys] problem at all anything else i can help with or is that everything [usr] thanks a lot no that's all [sys] ok [usr] thank [sys] thanks [usr] you [sys] for your time and have a wonderful day [usr] bye bye [sys] bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi this is how can i help [usr] hi do you if you've got a blockage outside on the in on the in the drain do you can someone come and fix it [sys] you've got blocks external dreams [usr] at the back [sys] is it over phone sewage [usr] no but where the water comes through from the kitchen and even i think probably from the thing it it it's building up it's not going through [sys] ok is it regarding a domestic property or a commercial [usr] domestic [sys] do you have british gas home care cover for your plumbing and drain [usr] no [sys] ok ok ok can can i get the postcode please [usr] it's [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] ok just bear with me a second i'm checking if the office in that area are taking appointments [usr] ok [sys] ok based on what you've described to me the soon as we can get an engineer sent out to you will be on wednesday or thursday depending on the availability of the office in that area now we don't have a call out fee we don't charge customers for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as a quote you'll then need to agree to the quote for the engineer to then start the work as payment upon completion cash or card and for during the week monday to friday within office hours 8 a.m. to 6 p.m. starting price one unblocking is 100 and £70 and that's va t included [usr] ok it's from 100 and 70 it could be more [sys] yes the minimum cost is 100 and 70 [usr] all right and how much would the maximum be or you wouldn't know [sys] no there's not necessarily a maximum amount [usr] ohh right [sys] but it is a no obligation fee you can you you you do have a right to say no we don't want the work done if you don't agree to the quote the engineer will then leave and you won't be charged [usr] right ok you said by cash or card how is the card payment taken is he got a machine i have to give it over the phone [sys] no it's the engineer will have a card machine [usr] right ok all right [sys] is that something you'd to go ahead with [usr] yes please [sys] can i take your first and surname please [usr] it's my first name is [pii] [sys] and your surname [usr] [pii] [sys] and your mobile number [usr] it's [pii] [sys] [pii] [usr] [pii] [pii] [pii] [sys] i've got [pii] first line of the address please [usr] [pii] [sys] anyone at the property that's got any vulnerabilities we should be made aware of [usr] no [sys] ok right i will just need to fill in a couple of details just bear with me a moment please [usr] right [sys] we've got all day for thursday available all day meaning an engineer would attend at any time between 8 a.m. to 6 p.m. and they'll give you a phone call once he or she's on route [usr] is that on thursday or [sys] yes [usr] wednesday what ok [sys] there thursday [usr] they can't make wednesday you said wednesday [sys] yes [usr] or thursday you're saying now thursday is the [sys] wednesday [usr] earliest [sys] or thursday i said before i i would i i didn't have the availability up in front of me at the time i need to fill in a couple more details [usr] ok it's gonna be thursday now [sys] i i've now that i've filled in those details as as as well as what the issue is it then brings up the availability and the soonest that your local office have is thursday not wednesday [usr] right ok it's between eight and six you're saying [sys] exactly [usr] right ok [sys] is that something you'd to go ahead with ok that's all booked in anything else i can help you with [usr] no that's fine thank you [sys] right you're welcome take care [usr] alright take care bye [sys] bye bye now [usr] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name's [pii] how can i help [usr] morning [sys] you today [usr] [pii] my name's [pii] i've got a problem with a blocked toilet it's not draining away properly i've had a plumber around this morning and he's tried to plunge it 10 15 minutes it's it's it's not clearing [sys] it's still not moving [usr] or he suggested [sys] right no problem [usr] you guys [sys] i can definitely get an engineer out to take a look for you can i just clarify is this a domestic or a commercial property [usr] domestic [sys] and do you have british gas home care cover for plumbing and drains at all hello [usr] i no i i don't [sys] no ok thank you sorry i think the signal is a little bit bad [usr] hello [sys] could be the weather ok have you used our service before [usr] i'm not sure i might have done [sys] could i go through our prices with you before we start [usr] sure [sys] ok our prices start from 100 and £80 including va t monday to friday 8 a.m. to 6 p.m. after 6 p.m. it's from £225 as that's classed as out of hours and payment would need to be made on the day after works completion by your card or card is that ok [usr] ok [sys] thank you could i have your post code the first line of your address and your name please [usr] my name's [pii] and the postcode is [pii] [pii] [sys] [pii] [usr] in [pii] [pii] [sys] sorry 18 [pii] [usr] number 10 good [sys] number 10 thank you ok just bear with me one moment please [usr] well [sys] [pii] two [pii] zulu i'm just checking that we've got a local office in that area first of all but i which we do that's fine i'm just going to what i'll need to do is pop the details onto the system this will generate the availability of the local office nearest to you and then we'll be able to discuss getting an engineer out when you say it's that you've got a blocked toilet do you have another toilet in the property that you can use pardon could you say that again please [usr] yes [sys] i do apologize i couldn't hear you you have thank you i'm just popping your details on now and will you be there when the engineer calls [usr] well it depends when he's coming but [sys] and could i have your best contact number please [usr] the number i'm phoning you from it's [pii] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] [usr] those are two missing in the [pii] double 259253 [sys] got that thank you ok that's the first part done i just need to pop a note on for the engineer that he knows what he's dealing with we've got black toilet warm drain away [usr] it does drain eventually it does drain away but it wouldn't if there was any toilet paper or anything there it wouldn't take that it does slowly drain away but there's obviously a blockage somewhere [sys] right you've tried to plunge it but it's not working and is there anybody in the property clusters vulnerable that could be affected by this issue [usr] no [sys] no thank you ok i'm just going to generate the availability now for you [usr] ok [sys] ok the first available appointment i have come on wakey wakey i can get somebody out today for you [usr] ok [sys] i have a morning appointment which is any time from now up until one pm [usr] that'd be good [sys] or an afternoon is that ok do you want the morning appointment [usr] that would be super [sys] no problem once i confirm this booking you will receive a text message [usr] yep [sys] this will contain your booking confirmation it will also contain a booking reference number just in case you need to contact us for any reason [usr] no bother [sys] and the engineer will also ring you when he's on his way [usr] ok [sys] as well [usr] that's great [sys] and that's all booked in for [usr] lovely [sys] you [usr] thank you very much [sys] no problem thank you much for your call i hope you have a lovely [usr] ok [sys] day [usr] bye now [sys] take care now bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book [usr] let [sys] drainage services [usr] not [sys] online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor record calls for quality [usr] ohh [sys] and [usr] god [sys] training purposes good afternoon thank you for calling diner world children speaking how can i help [usr] yes i've got a outside drain blockage it's in the the toilet area [sys] ok no problem and is it a commercial or domestic property [usr] domestic [sys] fantastic and do you have british gas home care cover for plumbing and drains no no problem ok if i could start by taking the postcode first [usr] [pii] [sys] of all [pii] let me have a look and what's the house number [usr] it's two [pii] in [sys] let me see if i can [usr] right [sys] find it sorry can i just take that post was it what was the postcode again [pii] [usr] [pii] [pii] [sys] is that two church end [usr] it [sys] cottages [usr] is [sys] i've got it and if i could take your first name [usr] [pii] [sys] please problem thank you and [pii] if i could also take a contact telephone number please [usr] yes it's [pii] [pii] [pii] [sys] [pii] wonderful and do you have an email address at all [pii] [usr] email i don't know nothing about that no [sys] don't worry no problem alright let's have a look what's made you realize you've got this blockage [pii] did something happen [usr] well when you when you flush it it it comes up and i we we tried to lift the manhole and do it but we were unable to move anything [sys] understood no problem and is that happening to all the toilets in the house or just one in particular [usr] we've only got one [sys] have [usr] yep [sys] you only got one ok no problem [usr] and my pension is [sys] and have you got a toilet that you're able [usr] no [sys] to use no [usr] we are endeavoring [sys] alright let's [usr] still [sys] have a look [usr] to use that and it it does go away but there'll be a danger [sys] it takes [usr] when [sys] time [usr] it won't it's not going away properly is [sys] alright and is there anyone at the property [usr] well ot [sys] who may be considered vulnerable at all [usr] we're both pensioners i'm 83 [sys] ok [usr] sorry 85 bloody hell [sys] let's have a look now if we can get somebody today would you be available for the rest of [usr] yes [sys] the day alright let's have a look i can put it through to get somebody to you this afternoon now it has been incredibly busy today [usr] ohh right [sys] much than we anticipated we can get somebody out to you this afternoon i just don't know what time they'll get to you [usr] that's [sys] but the engineer will give you a phone call when they know you're next if that makes [usr] yes [sys] sense is that ok [usr] yes fully understood [sys] now [pii] let me explain how it all works as well engineers is gonna come out obviously they'll have a look at what the issue is and once they've done that they'll give you a quote now if you're happy with the quote they'll obviously do what needs to be done and you can pay the engineer at the end via cash or card if for any reason you don't want to go ahead you can say no and if you do say no you excuse me you don't pay anything because there's no call out charge but what i can tell you is if you do decide to go ahead prices start at 100 no they don't on a sunday the prices start at £237 [usr] the [sys] including va t [usr] out [sys] is that going to be ok [usr] well i have to be [sys] understood right well let's get that booked in there you go right and that's all booked in for you the engineer will get to you as soon as they possibly can and i've asked them to give you a phone call when they're on their [usr] ok [sys] way [usr] thank you very much [sys] pleasure very welcome you take [usr] thank [sys] care [usr] you bye bye now bye [sys] thank [usr] bye [sys] you [pii] take care bye [usr] who did you say again no i didn't | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello good evening welcome to my name is how can i help you [usr] hello there we've got a er really blocked drain and this rain is highlighted the fact that the drain is very blocked it's outside the back of our house and we're fighting to keep the water from spilling out is there anything you can do to help us at the moment [sys] yes sure i can book it in now [usr] ok [sys] is it backing up is it overflowing [usr] it's about to overflow we've got to stick down it trying to er poke a hole and whatever's blocking it but it's it's [sys] ok [usr] it's about a centimeter from the top [sys] ok is it with sewage or just ordinary waste just water [usr] it's just ordinary i i think it's just ordinary waste water hold on a second is it ordinary waste water did you and and it's now [sys] ok [usr] overflowing [sys] ok booking team do you have home care party with british gas for [usr] no [sys] plumbing and drains [usr] no [sys] ok is it a domestic property [usr] it [sys] or commercial [usr] it's domestic [sys] domestic can i have your post code please [usr] it's [pii] [pii] [sys] [pii] [pii] ok [pii] [pii] ok thank you and what's the first line of your address please [usr] it's [pii] [sys] ok ok just a second perfect can i have your first name please [usr] it's [pii] [sys] ok and your last name [usr] it's [pii] [sys] ok your title is it miss or missus please [usr] it's [pii] ms [sys] ok thank you and what's your email address [usr] it's [pii] [sys] ok [usr] and then [pii] [pii] [sys] [pii] [usr] [pii] [sys] ok thank you ok who's going to be on site when the engineer visit [usr] ye yes [sys] it will be you can can i have your contact number [usr] hold on a second we might might have freed it but i think we probably wanna get somebody anyway to [sys] hm [usr] get something down it but the water has definitely gone down [sys] ok [usr] sorry what what was the last what was the last question [sys] can i can i can i can i have your contact number [usr] it's [pii] [sys] ok ok [usr] [pii] [sys] ok [usr] [pii] [sys] ok [usr] [pii] [sys] ok is there any vulnerable person in the property [usr] no [sys] ok ok let me check for the next available date ok i can book it in for thursday [usr] for thursday ok hold on a second because my [sys] no [usr] husband's [sys] no [usr] got [sys] sorry [usr] his arm [sys] on for wednesday wednesday is available as well wednesday or thursday anyone or [usr] hold [sys] friday [usr] on a second wednesday thursday or friday iphone i can do can do i well i'm here on wednesday but it it depends if what i need to do what what time on wednesday [sys] it depends on what you want morning needs available and afternoons available as well [usr] what and what are the time slots in the morning [sys] morning it's 8 a.m. to 1 p.m. [usr] ok [sys] and [usr] let's [sys] afternoon is 1 p.m. to 6 p.m. [usr] ok let's do wednesday morning [sys] ok [usr] and access will will will have to be through the house we're a we're a terraced house it'll be through the house [sys] ok [usr] to the back garden [sys] ok the engineer will call you as soon as he's on his way [usr] ok and what's the cost for for the call out please [sys] there's no there's no call out fee but [usr] ok [sys] the price starts at £170 inclusive of that [usr] ok [sys] that's [usr] and [sys] to get the job done yes [usr] ok it starts at 100 and 70 plus vat for unblocking [sys] yes [usr] ok [sys] yes [usr] all right then i will book that in for now if for any reason i find somebody that can come sooner because obviously if it's only monday night and it's it's raining i will i will let you [sys] ok yes you can call us on the job reference number we will be sent to you through a text message [usr] brilliant ok that's great thank you very much [sys] and you can pay the engineer either by cash or by card after the job has been completed [usr] ok that's fine [sys] it's been booked in [usr] great thanks very much [sys] you're [usr] ok [sys] welcome do have a nice evening [usr] you too [sys] bye [usr] cheers bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hi you're speaking to [pii] can i help [usr] hello there i've got a an all day slot today for someone to come and have a look at a drain problem we've got i just wondered if it's possible for a rough eta on when they'd [sys] can i [usr] come [sys] take the postcode [usr] today [sys] please [usr] that's [pii] [sys] and the first line of your address please [usr] [pii] [sys] what was it they were coming out to do [usr] i've asked them to have a look at we've got a problem with our shower bubbling back up and i i have a feeling the rain at the back of the property and possibly the down pipe is blocked which c which is causing a bit of air to come back up the shower pipe [sys] ok can i text you the number of the guys that are coming or the office that's coming out to do the work and there's nothing on my system [usr] ok [sys] it sounds you've spoken to them direct and they've just made a booking directly [usr] no i i filled out the online i've got a booking reference [sys] can [usr] i filled [sys] i take [usr] out [sys] that [usr] the [sys] please [usr] online booking form yes that's dy [sys] yep [usr] hyphen wo hyphen 3507604 [sys] right there's a guy called [pii] who's due to attend again the best thing to do is did you not get the text message with the phone number [pii] on it right let [usr] no [sys] me send you that [usr] i don't [sys] now [usr] think [sys] and then as i said that's [pii] office they can then tell you what order they've got running in to give you an idea of whereabouts he's [usr] brilliant [sys] up to and what time to expect him all right no problem [usr] ok fantastic let me just check that you've got the right phone number you you obviously see the phone number i'm calling on just in case [sys] [pii] [usr] i put my num yes [sys] i've just [usr] yes [sys] sent you another one with [usr] brilliant [sys] [pii] office on [usr] ok fantastic let's have a quick look i'll just check if i've got it yes that [sys] it should [usr] that [sys] be a zero [usr] says [pii] [sys] at the beginning of it i don't know it's a bit excel do what it forgets the zero [usr] right at the beginning [sys] all right no problem cheers [usr] ok [sys] bye [usr] fantastic [sys] see you bye [usr] i'll give them a phone thank you very much you then bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage service online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hm no no it's on hold then [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] you've got a t in there haven't you keep on [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year hello good through to special [pii] speaking how can i help [usr] hi there yes i've got three drains that appear to be blocked and the garden is well the house is being surrounded by water we're at [pii] i don't know if it's at a local company or [sys] you're through to head office but obviously because this is the national coverage of [pii] as well it shouldn't be a problem what's the postcode [usr] it's [pii] it's [pii] [sys] [pii] ok just one second please just a second [usr] thank you [sys] no that's fine [pii] is that residential address thank [usr] it [sys] you [usr] is yes [sys] ok i'm still checking if you have a a home care policy for your permanent drains at all with british cash right [usr] no [sys] and what's your [usr] i don't [sys] name please [usr] no it's [pii] [sys] is that [pii] [usr] it's [pii] and then it's a [pii] [sys] no worries cheers [usr] yes [sys] and contact number please [usr] and it's [pii] [sys] right i'm trying i appreciate and hopefully i've understood what you've said in terms of the issue bless you [usr] a little bit dizzy [sys] even i have a friend l from your neck with less and he's been they p it down in the past few days but what i was just i was gonna say is is that there's no call out charge for this to provide a free no obligation quote starting price for the work is 100 and £80 all in what that means is they'll come and try and fix the problem also within that price but obviously before they do anything [usr] yep [sys] else i'll give you a more accurate actual price through a free no obligation quote and based on what you've described and the issue is [usr] ok [sys] that's easy said isn't it deteriorating quite badly we'll be getting somebody out as soon as that it's a payment [usr] lovely [sys] upon [usr] thank [sys] completion [usr] you very [sys] service [usr] for that thank [sys] you [usr] you [sys] can pay by card cash or bank transfer and then and obviously the number that you did give us that we get a text to confirm the booking but i just obviously when when i ask my side from mr said if there is any vulnerabilities any health issues don't need to bear in mind got you somebody will be out [usr] no [sys] to you today [usr] no [sys] if possible and they will go we'll be requested to we'll be requesting a call before time of arrival no worries you're most welcome thank you [usr] lovely [sys] bye bye [usr] thank [sys] mate [usr] you very much thank you for your help thank you thank you then bye bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good evening thank you for calling dino you're speaking to [pii] how may i help [usr] hello there i'm the site manager at new milton infant school [sys] hello there [usr] in [pii] we've got a block drain on one of our we got some chalet huts [sys] ok [usr] classrooms we've got a block drain there it's it's it's not particularly long but it seems to be but i've tried to unblock it myself and it doesn't seem to be budging i need to get you guys out to [sys] no problem [usr] well [sys] is [usr] listen [sys] it overflowing it is [usr] i can't we can't use the toilets in the classroom [sys] ok have you used this before [usr] i don't know i've only been here a couple of years we haven't used you in the [sys] parking [usr] last [sys] in [usr] two [sys] the area [usr] but i what i'm aware of no [sys] can i take the postcode to check that we're booking in the [usr] pardon [sys] area [usr] it's [pii] [sys] let's take a look [usr] six pz [sys] it's a bit of a a an odd question to ask but i need to obviously set up an account the obviously the address that we're attending the site that we're attending will that be the bill payers address as well it will no problem [usr] yes [sys] ok now we are booking this area at the moment but every evening they seem to have gone on to do not book if we get this on quickly hopefully they will attend i can put it down [usr] would would [sys] for tomorrow [usr] you be [sys] morning [usr] able to do [sys] if [usr] it [sys] that's [usr] tomorrow [sys] if [usr] morning [sys] you'd prefer that sure just [usr] early early [sys] checking that it is a commercial [usr] i'm i mean [sys] property [usr] i'm there at seven [sys] sure what's the name of the school please [usr] it's a it's a school an [sys] new [usr] infant school [sys] milton [usr] new milton infant school [sys] ok [usr] the the juniors are next door and we're we're we're the infants [sys] is that [usr] it's [sys] the [usr] on the [sys] full address [usr] [pii] [pii] it's [pii] [pii] [sys] there we go that's come up brilliant [usr] new milton infant [sys] yes [usr] school ok [sys] i can't always [usr] now [sys] promise [usr] the the [sys] that [usr] thing [sys] but [usr] is if you if they can come out early [sys] first [usr] before [sys] of all [usr] the [sys] can [usr] kids [sys] i take [usr] come [sys] site [usr] in that [sys] contact [usr] would be fantastic [sys] name please can i take your name [usr] because right it's i'm the site manager it's [pii] that's [pii] [sys] and can i take the best contact number for you please [pii] [pii] [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] lovely that's great [usr] [pii] [sys] thank you [usr] that's my mobile [sys] i will put a note on there to see if they can arrive before the children arrive but i can't always promise that's the ok [usr] i'm i'm there i'm there from 10 to 7 onwards [sys] unable to use [usr] and [sys] toilets [usr] and we we let the kids in at at half [sys] i [usr] past eight [sys] train is locked i'm just putting some notes for the engineer [usr] in the classroom [sys] no sewage let me just put it in capitals please can you attend prior two children arriving what time do you let them in from 8 30 ok that's we go out i can't always promise [usr] i [sys] that [usr] mean i'm [sys] they'll [usr] here [sys] be [usr] till [sys] there [usr] i mean [sys] though [usr] i don't [sys] at that [usr] know if you've got [sys] time [usr] any availability i'm here till six o'clock anyway tonight [sys] let me now would you class the infants as vulnerable have you got anybody linked to that property to the that's fine [usr] we have got we have got some vulnerable children that means we are and [sys] sure [usr] the trouble is it's not in the a it's a it's a a hut [sys] right i'm [usr] it's [sys] just [usr] out [sys] gonna put [usr] it's [sys] you on hold [usr] a it's [sys] for [usr] a you [sys] a second [usr] know away [sys] because i just need [usr] from [sys] to [usr] the [sys] get [usr] main [sys] an authority [usr] part of the school [sys] code for tomorrow [usr] it's [sys] morning [usr] a a shallow hut [sys] just bear with me that's ok i will come back to you in just a few moments thank you [usr] that's no problem thank you ok lovely [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers hi there please bear with me i'm just waiting for him to pick that up and brilliant hopefully he should be with that code in a second he's just picked it up and then we can get that booked in for you everybody seems to be booking for that area for this evening at the the last the last three nights they've around about 6 37 [usr] lovely [sys] 30 they've gone do not book because they just don't have the engineers to cover the area at the moment hopefully if i put you down for the morning there's every chance it will get done just waiting for that code [usr] ohh [sys] to come [usr] right [sys] through just bear with me what's the weather been with you today is it do what is it nice having the child children back i tell [usr] ohh [sys] you there's [usr] it's [sys] just [usr] been lovely [sys] nothing [usr] it's it's been [sys] there's [usr] it's lovely here [sys] there's [usr] it's [sys] not a nicer [usr] fine [sys] sound than hearing [usr] er nice [sys] infants [usr] and nice [sys] just [usr] and dry [sys] chattering and giggling and [usr] this [sys] it's [usr] is [sys] great [usr] this is [sys] i live i've got an infant school right behind me and i absolutely love it at lunch time and break time i can hear them [usr] no they're alright they're lovely [sys] no [usr] that's good some some people move to these properties near schools and then they don't it [sys] no i know [usr] i no [sys] just [usr] the [sys] bear with me it [usr] are [sys] says [usr] lovely [sys] it's an invalid code [usr] it's not [sys] he needs [usr] there's [sys] to [usr] no [sys] do it again [usr] they you don't get any bad language or anything [sys] i do [usr] that [sys] apologize [usr] not in a secondary school ok [sys] let's see if it works i'm not sure if i come on work bro my it worked the second time he's gonna get me another now ok let's right [usr] hm [sys] where's this month gone i can't believe them it's unbelievable don't it is already over we're in autumn now [usr] already [sys] really i know it does in mine it does up here it's [usr] summer [sys] definitely [usr] will be nearly over [sys] we're up in [pii] has [usr] and i [sys] she [usr] feel you [sys] has she gone to uni or [usr] where are you based [pii] [sys] yes [usr] my [sys] [pii] [usr] daughter's just moved to [pii] last week [sys] lovely i will have a lovely [usr] she's [sys] time [usr] just finished [sys] there's lots [usr] uni [sys] to [usr] and she's [sys] see and do [usr] she's got [sys] i can't [usr] a job [sys] stand [usr] up at [sys] it here i'm more of [usr] she's [sys] a country [usr] living [sys] girl myself [usr] in where the [sys] but [usr] media city is [sys] no well that's lovely hopefully you have [usr] we're [sys] some good [usr] driving up [sys] good [usr] there tomorrow [sys] weather that's booked for tomorrow now it could be between 8 a.m. and 1 p.m. however i have put a note on there saying they can get there prior to 8 30 i'm [usr] hopefully [sys] you'll either have the local office call you just to confirm that but also once the the engineer will obviously assess the job he'll confirm to you the price and then payment [usr] right [sys] is [usr] ok [sys] due i think by card or cash on completion of the job or they can invoice you is that ok no problem that's wonderful ok well that's booked you should get a message [usr] right [sys] on your phone confirming that [usr] well that [sys] with [usr] well [sys] the [usr] admin [sys] with [usr] will [sys] the [usr] have [sys] job [usr] to pay [sys] number [usr] for that cos it'll have to go through there [sys] all right and have [usr] but [sys] a wonderful [usr] i i've spoken [sys] time up [usr] to [sys] here with [usr] the [sys] your [usr] admin [sys] daughter [usr] office and they're happy to er [sys] all [usr] to [sys] right [usr] to [sys] thank [usr] they [sys] you [usr] told [sys] bye [usr] me [sys] bye [usr] to ring you ok that's brilliant all right then great will do thank you thank you very much bye bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're through to dino [pii] speaking how can i help [usr] hi there my name's [pii] we are we just had someone come to look at our house [sys] right [usr] because we've had some cracking in a bathroom wall it's an external bathroom wall on the ground floor one of the things that they've said is that we should check to ensure that because there's a drain that comes almost around the outside of that external wall from our bathroom and then there's a a drain opening there to make sure that there's no cracking in the drain itself and just to before they can do a fix they need need to know the what the source of the problem is to make sure there's no ground movement et cetera is that something [sys] right [usr] that you'd be able to come and check to see if the drain is is in is is ok [sys] i think it would be can i take your post code and what might be best is if i just pop you through to the local drainage office and then they should be able to advise further on that for you [usr] sure postcode is [pii] [pii] [pii] [sys] just bear with me one moment right ok ok what i can do then is if you do have a pen and paper i can give you the office's direct number but i will also just try and get you transferred for the to them now as well but it's just that you have them have the number to hand [usr] ok sure [sys] the number will be [pii] [pii] [pii] [pii] [usr] ok perfect [sys] then if you bear with me one moment i'll get you transferred through to them and then they should be able to answer that question for you [usr] perfect thank you [sys] please hold good morning still for a couple of minutes how can i help [usr] hi there my name's [sys] no [usr] my name is [pii] i just got passed over by your i guess call desk i'm not sure which we [sys] i do [usr] just had [sys] are you i think i know [pii] cos i think i just had your job for and you need another engineer to attend i believe [usr] no sorry we [sys] right ohh different person that's ok can i give a postcode i'll take this up [usr] it's [pii] [sys] yep i've got [pii] [usr] correct [pii] [sys] ohh how 0 20 did you say 22 [usr] 22 [sys] i don't have that i've got number five no problem the hunt continued 20 nights not that one [usr] on 22 [sys] it's [usr] a [sys] not that one did you get a work did you get a work or a a reference number or anything i can chase [usr] sorry i don't have i'm just calling up brand new to you following [sys] i thought you were chasing up a job i'm sorry how can i help sir [usr] no that's right we we've just had a guy come to look at [sys] yes [usr] a cracked external bathroom wall on a ground floor flat that we own what he's asked us to do because he he [sys] we were [usr] doesn't know exactly the root cause of the crack but he wants to get or check to make sure that the drain there's a drain that runs from the bathroom obviously under the ground around the outside of the building and then there's a manhole cover er [sys] about [usr] on [sys] 10 years [usr] the patio he's asked if we can get someone to come and check to make sure that there's been no ground movement within the drain system and just to verify that if if that's er causing an issue or not [sys] if [usr] is [sys] anything [usr] it something [sys] it sounds you need a plumber fast if i was you i'd get a plumber before drainage it's only because they it sounds there's a leak somewhere that's where the water's coming from [usr] no [sys] it's [usr] there's [sys] gotta [usr] no water [sys] be [usr] sorry there's no there's no water it's it's more it's a [sys] right [usr] well i i don't know if it's structural or not we don't really know to be honest our bathroom wall is cracking external and internal [sys] ok [usr] there's a bit of a section that's got a a crack in it we don't know if it's ground movement or if it's to do with something [sys] see if it [usr] underneath i think he's just the a guy that we've got in who's a surveyor er brick specialist has said that you need to check your drains to ensure that there's no [sys] it was [usr] damage structurally to the drains and that there's no [sys] about [usr] sort [sys] seven [usr] of ground movement that's perhaps caused the drain to also collapse or anything that and he's i suppose that this is he he pointed to you guys in fact and said speak to er [sys] no [usr] to [sys] no we can we can get that done it just we've got two types of of cctv i'm not quite sure which one would be the best one [usr] you say cctv as in that you can put a camera down sort [sys] no [usr] thing [sys] cos i have a full cctv then i have just a normal cctv er i'll tell you the difference and hopefully and we can work this out together and find out which one is the best one for you you can have your non recordable which is for example there's one specific spot or one specific one you wanna look down on something's always getting parts in that one place and see what's going on down there i can send an engineer down let's have a look with that one that is not recordable though but you would get a report on what we found and a quote on how you would fix it after that then if you have a quote let's go ahead or you have a full record that one that would map the full property sorry i got hiccups inside and outside at the full property for you after that you'd also get a it's not it's not but you get a dvd saying what we found and you'd also get a report with that that one obviously is a bit more because you're you're mapping the whole property [usr] i mean [sys] if [usr] we [sys] you were [usr] for [sys] getting [usr] this we just [sys] a house [usr] need [sys] appraised or [usr] a [sys] selling [usr] we just need cos it's a very specific location it's a the corner of the wall the bathroom wall and the drain system that goes from the bathroom out to the manhole it's just really checking to make sure that nothing's collapsed [sys] i [usr] or given [sys] could [usr] away or moved within that [sys] i think it's someone and er i'm just gonna need a few bits of book i can get that out for you tomorrow if you're free [usr] ok [sys] just just two seconds i'm just going to all this up sorry it's got my when you're off my headset i'm just trying to fiddle with the the volume on it cos i can't hear anything can you can you hear me sir [usr] i can hear you [sys] that that's perfect that's all a lot a lot better thank [usr] ok [sys] you sir no problem er if you can get the post if i give you the prices cos i've told you er for the non recordable the one that's just looking in one specific spot which you think is best for you er that's 100 and £45 including va t which works out at 100 and £74 sir [usr] 174 [sys] that's [usr] and that's [sys] for [usr] just to come and [sys] that's [usr] do a survey [sys] for [usr] to just check [sys] that's for the [usr] that [sys] survey about the full er bells and whistles we'll be able to give you a report that what we found give you a quote on on any any further works and er report any defects that we found as well [usr] ok when would you be able to come and do that check do you think [sys] i not tomorrow [usr] can you amazing er right brilliant let [sys] perfect [usr] me can i just quickly check to make sure that i sorry i just need to i'm in the office at the moment i need to make [sys] ohh no [usr] sure [sys] that's absolutely fine sir [usr] instagram thing i think that should [sys] ok [usr] work tuesday brilliant i i can definitely i'll be in if that's something that's doable tomorrow then great [sys] perfect no worries i was gonna put on him if i could just get a postcode sir to start off nice and easy [usr] [pii] or [pii] [pii] [sys] yep [usr] [pii] [sys] no problem sir and if i could just get the first side of the address again what [usr] it's [pii] but depending on which comes up and then [pii] [sys] you [usr] which is [pii] [sys] did you say [pii] [usr] [pii] sorry [sys] [pii] that all right sir no [pii] [usr] [pii] [sys] [pii] how do you pronounce it sorry sir how do you spell that [usr] [pii] [sys] yep [usr] [pii] [sys] home me [usr] home [sys] phone home i see i see my apologies sorry i've got that that do how many well you're not getting a full one do what about the actual man holes that you wanted us to have a cook down sir it is accessible [usr] it's [sys] isn't it it's not buried on or something or anything [usr] no there's it's it's we've had it patio as it were but there's a patio specific manhole cover on it if that makes sense i think it's got a er little alan key access or something that if you know what i mean one of those it's [sys] i know i know what you mean i know [usr] and [sys] exactly [usr] it's it's [sys] i mean i should be [usr] it's [sys] fine [usr] just [sys] i should [usr] in the [sys] have it [usr] the pathway [sys] if [usr] it's it's very accessible for [sys] hm [usr] i mean you have to come through our house obviously one of us needs to be in but i'll be in [sys] if i put in man with [pii] for access and you said it was at the size of the property [usr] the what sorry [sys] you said it was at the side of the property [usr] it's at the back of our property the bathrooms at the back [sys] at the back at the back of property no problem sir i've got all those bits and bobs do of i just need a last little bit of details of you if i could just get a phone number and a name sir [usr] sure sorry also did you say [pii] we did get that right didn't we the [sys] [pii] you said [pii] a [usr] [pii] perfect perfect [sys] perfect no no i just wanna double check yep that's fine sir [usr] number is [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] no problem what was your name sir [usr] it's [pii] and then [pii] is [pii] [sys] yes no problem perfect and listen for property he said we we 174 ohh god do me my button just stuck two seconds right 26 dude two seconds two seconds two seconds sorry sir [usr] yes fine [sys] i was just trying to think of what else the information i need off you i've got phone number the address i've got that i think that was everything i think if there's any other information i need 01 last thing really important we went to number 10 just to make sure he's got the card it is needed do if that would be cash for a card today sir well not today but tomorrow [usr] card [sys] much easier that's fine er that's absolutely fine but what we'll do is we'll give you a call in the morning just to confirm double check everything make sure you're happy with everything give your engineer's name that you don't have a chance to turn up then the engineer is gonna give you a call when you're 20 minutes away and er happy day sir [usr] ok brilliant do is [sys] hm [usr] it usually afternoon time that they'd be or it does varies [sys] i'm [usr] depending [sys] open for the morning i was eight and one i need to run run away that a time [usr] ok [sys] but if i give you call in one i give you a little bit more of a solid thing sir but just in case you need hell call when he on his way you can just pop back [usr] ok brilliant all right thank you very much [sys] no [usr] appreciate [sys] problem [usr] that [sys] thanks again mister [pii] and then we'll see you tomorrow [usr] perfect cheers thank you [sys] right thank you bye [usr] bye bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon this is [pii] you're talking to [pii] how can i help you [usr] hi wonder if you can i was booked in for a repair of of a top today i haven't heard anything yet [sys] you've got a job booked in you [usr] yes [sys] say what's your postcode thank [usr] it's [sys] you [usr] [pii] sorry [pii] [pii] [sys] the first line of the address thank [usr] [pii] [sys] you and your name is [usr] [pii] still [sys] ok it's booked in you've not had a phone call at all mister [usr] no [sys] [pii] no [usr] nothing at all far [sys] it's booked in for the they may be running just a bit behind time but i'll just check with the [pii] office see if they've got an update [usr] ok [sys] ok won't [usr] thank [sys] be a minute [usr] you [sys] hello mr [usr] hello [sys] [pii] i just checked with the local office it has been put i don't know who told you it was an old an am but it has been put as an you'll be definitely there sometime this afternoon i can't give you a time yet but it has been put as an all day appointment but it's definitely been allocated to an engineer [usr] ok [sys] he'll he'll call you on the number when he's on the way on it's [pii] at the end ok we're definitely there this afternoon sorry about [usr] ok [sys] that ok [usr] thanks for your help cheers bye [sys] thank you thank you i know | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] because then [sys] if you require our plumbing services press two or if you have an existing home care policy it's three [usr] that's why it's still in that shed there [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to diner [pii] speaking how can i help you [usr] hello that's got a blocked dr here would you be able to come and put your horse back up it [sys] ok and is it a domestic property or this commercial [usr] it's a commercial property it's a farm [sys] and do you have cover with british gas [usr] i know i have no deals with british gas no [sys] no can i get your postcode please [usr] [pii] [sys] and the first line of address [usr] [pii] lodge [sys] just bear with me [pii] [usr] lodge [sys] large [usr] lodge there's a few of them around here [sys] ok i got it is that the company's name garage garris lodge [usr] no that's property address [sys] ok and what's the company's name [usr] jw bar and [sys] jw [usr] barker and son [sys] ok perfect and your name please [usr] [pii] [sys] [pii] and the best contact number [usr] this [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] perfect and what's the problem sir [usr] it's er aaa gutter drain it's er it serves two buildings and and it's blocked up and running out running out of the manor there's mana access at each each end and the blockage is somewhere in the middle [sys] right and is this a shared drain [usr] no private [sys] ok [usr] room my [sys] ok [usr] room [sys] and is the drains that overflowing [usr] yes [sys] and what type of water is overflowing [usr] clear water [sys] ok [usr] clean water it's just it's just gutter water [sys] ok [usr] rain water off a roof [sys] and there's no sign of sewage [usr] no sewage [sys] have [usr] no it's no [sys] it [usr] sewage [sys] and can you use [usr] just [sys] just [usr] just [sys] rain [usr] rainwater [sys] water and can you use a toilet or your shower [usr] yes it's it's a farm [sys] ok [usr] building is the problem [sys] and is anyone [usr] on [sys] at the property have any vulnerabilities or medical conditions [usr] no [sys] just bear with me well let me check availability right the next available appointment up for you sir is i can get someone out on saturday however [usr] ok that's fine that that's [sys] it'll [usr] tomorrow [sys] be [usr] isn't it [sys] and it'll be between eight and six but what will happen is that the local office will give you a call shortly confirming time rates and charges [usr] yes that's fine there's someone [sys] perfect [usr] here all the time [sys] all right is there anything else i can do for you no [usr] no [sys] worries [usr] that's it as long as you've got me booked [sys] ok [usr] in [sys] sir enjoy the rest of the evening bye [usr] thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to [pii] at dino how can i help [usr] i've got a blocked external drain at my house in [pii] i'd need to get it cleared please [sys] ok no problem do you have any british gas home care cover policies [usr] we don't no i don't think [sys] that's fine can i take the post code please [usr] [pii] [pii] for hotel [pii] [sys] thank you much i'm just gonna make sure that we've got an engineer that will be able to attend [usr] cool thank you [sys] that's absolutely fine ok and what's the first line of the address please [usr] it's [pii] [sys] ok i can see that we have attended before i'm just gonna confirm that the details i've got are correct [usr] yep [sys] i've got a site contact name of cal [usr] pass me yep [sys] hi [pii] and the number is [pii] [usr] that's correct [sys] great thank you much ok are there any vulnerable people at the property [usr] my mum lives there and she's disabled but they they're worried about her being there with that sewage slipping [sys] ok [usr] out the old drain [sys] ok no problem the drains overflowing and the sewage present [usr] well i think if there is but every time you run the shower or flush the toilet do a bit of washing up you can see the manhole covers outside it's spilling out a little bit [sys] right ok and there's a foul smell is there is it brown water and stuff [usr] that thing i mean i think i we poured a load of disinfectant round it to get rid of the smell but it is there and it needs taken care of [sys] ok it's come up as an emergency job and it's just asking would you be available before 1 p.m. tomorrow ok that's great i'm just gonna write some notes now to say man is it the back garden [usr] well it's about the the side of the house it it's it's clear i got the carport area next to the kitchen and bathroom [sys] ok er i'm gonna say there's a vulnerable er lady present at the property please unblock as soon as possible [usr] thank you [sys] no problem at all before i confirm the work order i just need to double check that you would be ok to pay the engineer on completion of the job [usr] that's fine no problem [sys] ok and just to make you aware of prices the standard price for a drain unblocking is 100 and £70 between the hours of 8 a.m. and 6 p.m. [usr] ok [sys] if there's any further work is needed the engineer will quote that with yourself anyway [usr] ok that's fine thank you [sys] ok no problem i'm just gonna confirm that now and then i'll give you down our reference number if you need to call us or anything else in the future please don't hesitate to [usr] i love thank you [sys] ok your dial reference number is dywo [usr] ok is that gonna be text me i'll i'll write that down now just in case in the right one i need to write that down on you can go ahead [sys] dywo [usr] it's db ywo [sys] [pii] [usr] 340 [pii] [sys] [pii] [usr] [pii] perfect thank you [sys] and that's all done for you [usr] i mean i guess it'll be somebody's round as soon as possible then you [sys] that's exactly it they'll probably ring you about half an hour before they're due to attend [usr] that's great thank [sys] i [usr] you i do [sys] see [usr] appreciate that [sys] no problem have a lovely evening [usr] you [sys] [pii] [usr] too thanks for getting that sorted cheers thank you [sys] thanks bye bye [usr] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options [usr] disgust [sys] carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or [usr] yes [sys] did that you can now book drainage services [usr] can they [sys] online [usr] do that [sys] in a few easy clicks [usr] and [sys] visit [usr] what [sys] dino dot com for details alternatively [usr] we [sys] please hold and your call will be transferred to a customer service advisor [usr] she's today [sys] we record calls for quality and training purposes [usr] you [sys] could i know my name's [pii] how can i help [usr] hi it says i've got a blocky outside [sys] all right ok and do you have british gas cover for your drains or is it something you need to pay for [usr] er it's something i need to pay for [sys] just need to pay for it ok and have you ever been out to you before or would this be the first time [usr] er the first time [sys] ok doke let's grab some details then i'll have a look at getting it sorted for you if i can just take your postcode [usr] it's [pii] to be [sys] ok doke one moment [usr] get [sys] getting into some details here i'm not sure fine let me go and what's the first line of your address [usr] it's [pii] [sys] well show and it's your own home is it you own it as well as living it you don't rent or anything i assume yep [usr] all in [sys] yep [usr] it [sys] and if i could just take your surname [usr] it's [pii] [sys] do no worry and it's a gully outside you said that's blocked is it ok doke and what does it take is it just the kitchen is it or the kitchen appliances or bathrooms or something [usr] er it looks [sys] ok [usr] that's all it's for the [sys] no [usr] kitchen [sys] problem [usr] appliances [sys] let's have a look [usr] i think i don't know if it has the a pipe from the [sys] right [usr] gutter [sys] ok [usr] in as well [sys] that's all right there we go have a look what we can do is go out and have a look at it for you the water that's overflowing that's just normal water is there's no signs of sewage or anything backing up through there or anything as far as you've seen [usr] it looks it's blocked with a bit [sys] right [usr] of food [sys] there's no [usr] or [sys] nothing [usr] something that [sys] else [usr] but i don't [sys] ok [usr] think there's [sys] it [usr] anything [sys] sounds it's [usr] coming [sys] fairly [usr] up [sys] local to to then that's fine no problem at all and just while i'm in this section is there any vulnerabilities of anybody that we should know about any medical issues or mobility issues or anything you'd the engineer to know ok [usr] my son has autism [sys] ok [usr] if he comes on i'll just have to keep him locked in the house [sys] ok let's pop that into that give me a second [usr] keep [sys] just put a couple of other details in here and then we can have a look at some availability and everything for you no [usr] i haven't got [sys] right let me go [usr] know but it it 34 [sys] just i mean [usr] it's just [sys] as [usr] a free [sys] a general [usr] quote when [sys] rule [usr] they come [sys] it [usr] out [sys] can be [usr] isn't [sys] done [usr] it [sys] as a fixed cost normally as long as it's just a a normal block blockage there's not damaging the drain or anything then it'd be a fixed cost of 100 and £80 including va t but that's everything no call out fees no hourly rates you need the jetting equipment to get rid of it and what have you it's all included in it but they'll do you no obligation quote if there's anything different they would tell [usr] right [sys] you before they do anything and there's no obligation for that as i say it can normally all be done in the fixed cost [usr] age [sys] as long as there's nothing towards happening you never had issues before it's not a repeated issue you've had or anything no no it's it just be a [usr] you [sys] block [usr] know i've never had [sys] debris [usr] any issues [sys] blockage then but no that's absolutely fine only me a second i'm just gonna get this into here last little bit and i'll grab some availability for the team just what but [usr] ok [sys] i mean there's availability to have a look today if you'd it looked at today or it can be done a different thing okey [usr] good [sys] doke no problem that would be [usr] i'll go for it please [sys] i mean it's officially it's up to 6 p.m. [usr] what's [sys] but we normally [usr] the time [sys] aim [usr] at the [sys] to [usr] latest [sys] finish [usr] that they [sys] by [usr] come [sys] 6 [usr] out [sys] p.m. for it i mean what we would do is we would give you a ring 20 minutes half an hour before we arrive to let that we're on the way we wouldn't turn up out of the blue or whatever for you but as i say six o'clock the end of the official time scale but the intention is to get everything finished before six pm we don't go late in the evenings and your time and such for people for it and do you want me to pop that through for today i i wanna have a look [usr] right [sys] the payment is done at the end you can do it on a card or you can do it cash [usr] and [sys] but [usr] what [sys] you don't pay [usr] happens [sys] anything [usr] to [sys] until [usr] a payment [sys] it's all completed the engineer will just sort that with you normally they have a card machine with them or if they've not got a machine [usr] they have a [sys] they'll [usr] card [sys] send [usr] machine [sys] you a little payment [usr] with them [sys] link to you have to pay it online through your phone for it but they don't need don't need to pay up front or anything now just sort that once it's finished [usr] right [sys] all right [usr] ok thanks [sys] no problem at all we'll see you as soon as we can all right cheers bye [usr] ok [sys] bye [usr] thank you thanks bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas [usr] god [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] which was i see from western [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 good afternoon my name is [pii] how can i help hello i can't hear you if there's anyone there i'm gonna have to end the call if i can't get a response | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need [usr] i [sys] any [usr] just [sys] help with a drainage problem press [usr] ok [sys] one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i didn't hear the options [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hi there i've just made a booking on the website and i just wanted to confirm if the booking was for a survey or whether it would involve doing the work that we requested i can give you the booking reference if that's helpful it's dy dash w zero wo 3433232 [sys] i thought it says that you requested for a cctv survey [usr] yes exactly and then there are some drainage problems as well which we would someone to take a look at on site not to rectify but just to assess what the problems are because we're sorry just to clarify i'm an architect i'm working on the renovation of this of this property and we're just looking for ac ct drainage survey initially of what is currently there and identify any issues with an existing pump and er the homeowner is facing low water pressure as well we're looking for some investigative work on that front as well [sys] yes they they're gonna come out and do it a cctv survey once [usr] ok [sys] they've done the survey the local office will get in touch with yourself in regards to what they can see [usr] ok [sys] and what work needs to be carried out and then they take it from there to schedule that [usr] right [sys] in for yourself [usr] they'll come back off the cctv they'll make recommendations on how to sort out the other problems [sys] if there's any problems then they do that [usr] ok great and can i just confirm what the price would be for the cctv survey [sys] a local office can only give prices for that i can pop you through [usr] thank you [sys] bear with me [usr] thanks [sys] no worries likes being bunged up good afternoon down road [usr] hi there i've just booked in via the website a cctv drainage survey at a property that we are working on and just to clarify i'm an architect i'm designing some renovation works to an existing house we've booked in for next week and i just wanted to clarify the cost of that drainage survey and then any er investigation work that needs to be done in relation to an existing pump and the lower ground floor and identifying a reason for low water pressure on the upper floors as well [sys] right i don't let's ok have you just booked it there's nothing on my system [usr] it [sys] at all [usr] it was about half an hour ago [sys] ok [usr] i've got the reference [sys] well [usr] if that's helpful [sys] just the post code let me see if i can track it down for you [usr] sure yes e 84 lx [sys] eh four lx and it was cctv [usr] cctv dr survey and then also just taking a look at a pump that's causing some problems and [sys] ok [usr] identifying [sys] a pump [usr] it [sys] wouldn't be something [usr] no [sys] that we we deal with blockages we would do a survey [usr] ok [sys] but we wouldn't deal with a pump that would be a plumber [usr] fine ok [sys] ok [usr] and then would you be able to look at low water pressure is that something [sys] no [usr] that you can [sys] again [usr] identify [sys] that's plumbing [usr] that room for ok you would just do this [sys] we [usr] as a [sys] just [usr] three not [sys] we would just have a outside drain we don't do any internal pipework it is just the outside [usr] ok [sys] again it's [usr] ok [sys] plumbing if it's anything to do with the the smaller pipework our cameras are too big for that we just [usr] ok [sys] survey the outside drainage [usr] fine [sys] is that something [usr] you'd be able to [sys] you'd need [usr] to identify no that's definitely something we'd need [sys] right [usr] as well [sys] have a look [usr] we are probably gonna have to do a to build over agreement i think the drainage survey is of to that you be able to identify any connections within the the drainage [sys] i couldn't tell you all [usr] just [sys] i know is [usr] see with [sys] that [usr] the phone [sys] the prices and that you get what you get for the for the price but i do [usr] ok [sys] know we don't do we can only camera outside drainage [usr] fine [sys] ok [usr] are you that does that include rain water pipes or is it just below ground [sys] just the below ground [usr] water pipes [sys] any [usr] ok [sys] drainage that goes into and out of the building [usr] be fine [sys] ok [usr] ok and are you able to give me an idea of how much that would cost [sys] ok is this a commercial [usr] well [sys] building or district building [usr] dr [sys] domestic sorry bear with me let me just see if i can [usr] thanks [sys] e 84 lx here we go i found the job that'll help i just [usr] great [sys] open this up for you right ok as i said that the pump is a plumbing issue this is a a bit sorry i already own house it's not a pre house purchase survey no [usr] no no [sys] perfect [usr] the owner's rocks playing it as well [sys] ok the prices for that will be for domestic property £250 inclusive of va t for the first two hours and then 100 and 25 inclusive va for every hour thereafter [usr] ok [sys] ok [usr] ok hopefully it shouldn't take too long ok and then off the back of that do we get a a report for a document that [sys] you'll get [usr] identifies [sys] a [usr] the root [sys] a map of the drainage you get a full report you get the footage and also the the surveyor will obviously if there's any further works required he'll also give you a quote for that as well [usr] sorry i didn't quite i didn't [sys] if there [usr] get catch [sys] are any [usr] that last [sys] works [usr] bit [sys] required [usr] he'll give us a quote [sys] if there are problems found with the drainage he will also send a quote over to rectify anything that's found with [usr] but [sys] the report [usr] really helpful great [sys] it does take [usr] ok [sys] 7 to 10 days for the report to come back to you via email ok [usr] ok ok great and then does does would the home owner pay by card on the spot or would they follow up by phone later [sys] it [usr] the same [sys] would [usr] day [sys] be it would be payable on completion to the engineer on site [usr] ok [sys] ok [usr] that's fine [sys] and also [usr] great [sys] we need park direct parking at the property directly outside where the drainage is [usr] ok [sys] ok [usr] sure that shouldn't be a problem as well ok [sys] lovely [usr] great [sys] ok [usr] wonderful [sys] thank [usr] thank you very [sys] you [usr] much [sys] no [usr] that's really [sys] problem [usr] useful thank [sys] at all [usr] you [sys] thanks [usr] bye [sys] bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to talk to how can i help you [usr] hi i'm in [pii] in essex i've got my outside drain that comes from the sink in the kitchen and the bathroom and the bathroom sink upstairs and it cleared i managed to clear it but it's there's still a sludge in it and every time i put water down it the water builds up [sys] ok no problem do you have any [usr] that [sys] kind [usr] sense [sys] of [usr] to you [sys] it's ok do you have any contract with british gas home care that covers [usr] no [sys] this work [usr] no [sys] no [usr] i don't [sys] ok [usr] no [sys] ok [usr] i don't i haven't [sys] it's no [usr] got [sys] problem [usr] british gas at all [sys] ok that's fine and it's residential property [usr] yes it is [sys] ok what's the postcode thank you [usr] [pii] [sys] thank you very much [usr] dear [sys] [pii] [pii] [usr] correct [sys] first line of the address thank you [usr] [pii] [sys] no problem you've never used before [usr] not that i know of but then it must have been when my father was alive but he's been dead for years now [sys] there's nothing there's nothing on this address anyway [usr] no [sys] anyway [usr] no no [sys] i can [usr] i didn't [sys] book [usr] think [sys] a job i can book a job in are you aware of the prices down no [usr] no [sys] charge [usr] i'm [sys] or you [usr] not no i'm not [sys] do you [usr] at [sys] want [usr] all [sys] me to do you want me to go through it with it before booking in [usr] well might as well [sys] but how it works is there's no call out fee itself if they [usr] no [sys] can do [usr] i read [sys] the job [usr] that [sys] on if they do if they can do the job on the day a standard unblocking of the drain is 100 and £80 that is inclusive of va t [usr] that sounds reasonable [sys] and that's payable [usr] i've bought [sys] upon completion [usr] many anti drain stuff and put down it it's unbelievable [sys] it's best to get the expert what number is it again [usr] yes [sys] sorry what house number [usr] [pii] [sys] ok [pii] [pii] [usr] [pii] [sys] sorry [usr] don't [sys] bear with [usr] go [sys] me sorry [usr] [pii] [sys] sorry [usr] i [sys] right [usr] think you'd be well out your way [sys] right that's fine i'm right are you the owner of the property [usr] yes [sys] could i take your first and last name thank you [usr] yes it's [pii] and it's [pii] [sys] bear with me one minute thank you [usr] to [sys] ok missus [pii] all i need now is the best contact telephone number for you [usr] the one i'm on now [pii] [sys] ok i'll just repeat that [pii] [usr] correct [sys] ok just a couple more questions is anyone at the property with any medical or vulnerability issues [usr] there's me apart from being old no [sys] ok that's fine ok do you have an email address we could take it [usr] yes i have it's [pii] all [sys] just [usr] one [sys] one [usr] word [sys] just [usr] lower [sys] one [usr] case [sys] minute thanks [usr] sorry sorry [sys] ok [usr] sorry i do tend to talk a lot [sys] it's all [usr] i shut [sys] right it's [usr] up [sys] all [usr] hm [sys] it's [usr] hm [sys] ok [usr] hm hm [sys] after that [usr] [pii] [sys] brilliant ok i see i think we've got all the details now [usr] now i have got four small dogs but they'll be shut inside [sys] that's not a problem [usr] not they don't do anything but they they bark with one end and work with them [sys] ok right [usr] i know what jack russells are [sys] no problem just to clarify i know you did mention it it's [usr] aye [sys] a block train that's affecting your kitchen sink waste yes you can still use your toilet and your bathroom facilities [usr] yes the toilet and it is a is a different pipe i understand it's the waste pipe from the sink in the kitchen and the sink and the bath upstairs i think that comes through the same piece of rub or whatever [sys] no [usr] it is [sys] problem [usr] pipe [sys] right i've got all information [usr] i can tell i'm you can tell i'm an expert can't you [sys] it's all right it's ok i'll just put all that information in and then it'll just [usr] ta [sys] take a minute to get avai availability [usr] yes that's fine [sys] won't [usr] i [sys] we [usr] got to nip down the town to collect the prescription and then i'll be back to have a nice cup of coffee [sys] just [usr] yes [sys] one minute [usr] and a bit of cake [sys] go on that seems a bit odd [usr] ohh what's that [sys] well it's giving me no availability till next week now i think that might be a mistake what i'm gonna do missus [pii] is i work in the head office in shop but i'm gonna phone the local office in [usr] ohh god that's a long way away [sys] we [usr] here [sys] i'm [usr] yep [sys] gonna phone the local office in essex to see if it's not been updated the the system if you just hang on the line one minute ok [usr] well [sys] just [usr] that's [sys] one second [usr] fine i've just finished my tea unfortunately [sys] it's all right dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly [usr] i didn't [sys] trained [usr] mind [sys] and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem [usr] no [sys] solved quickly efficiently and at a fair price trust dino rod market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online hello missus [pii] sorry to have kept you [usr] hello will you be quiet not you the dog ellie your doors open you can go out the back [sys] right [usr] go on [sys] unfortunately [usr] jeez [sys] they have been very busy in the area we can get this booked in but the ear [usr] that's fine i mean it's been ohh i'm getting up it's been this for ohh over [sys] right [usr] a couple [sys] ok [usr] of months [sys] do you [usr] now and it it's got gradually got worse and i've been bathing the water out with a mug would [sys] right [usr] you believe [sys] but the the [usr] but there's soft soft sludge at the [sys] that [usr] bottom [sys] the earliest appointment then we can book it in but would be would be friday this friday [usr] that'll [sys] no [usr] absolutely [sys] problem [usr] super [sys] it'll be they'll call you when they're on the way but it could be any time between eight and six ok [usr] well i'm here i'm not [sys] no [usr] doing [sys] problem [usr] anything i'm going down to get myself am i you you you're gonna [sys] ok [usr] stay here aren't you i'm talking to a dog i'm not completely [sys] ok it's all right no problem ok it's booked in have a nice [usr] all [sys] day [usr] right thank [sys] no [usr] you ever [sys] problem [usr] much for your well i've [sys] ok [usr] got to go down [sys] all [usr] and get a prescription [sys] right thank [usr] very [sys] you [usr] exciting isn't [sys] cheers [usr] it all [sys] no [usr] right [sys] problem [usr] you [sys] bye [usr] ever much [sys] now [usr] for your [sys] bye [usr] help ok totally put bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to [usr] they [sys] the [usr] say [sys] options [usr] you're good to [sys] carefully [usr] them [sys] we can get you to the right team [usr] hi the [sys] if [usr] whole [sys] you need any help with a drainage problem press one if you require our plumbing services [usr] you my [sys] press two or if you have an existing home care policy [usr] good stuff [sys] it's three [usr] say that again because they get another job for [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or [usr] he was saying he's [sys] did [usr] gonna [sys] you [usr] do that [sys] know that you can now book [usr] course [sys] drainage [usr] isn't he [sys] services online in a few easy clicks [usr] how much [sys] visit dino dot com for details [usr] no it was [sys] alternatively please [usr] step gum [sys] hold and your call will be transferred to a customer service advisor [usr] he said it a few months didn't he [sys] we record calls for quality and training purposes [usr] yes sir my number plate has got a [sys] hello you're through to am [pii] how can i help [usr] hello i'm just calling to get a quotation first of all in the ub three area in [pii] do you operate [sys] right [usr] there [sys] they should do [usr] i have called you out once before i think you do but you should check [sys] it was ub three [usr] u umbrella bravo three one lima foxtrot if you need them [sys] we do [usr] you do [sys] we do we [usr] ok [sys] do [usr] i think we've got a blockage going on there i'm not there myself my tenants are there but i just needed a quote really to see if you could go out there and help they what they've done is that they've put they've put a drain unblocker down all of the sinks in the property last night to see if it would clear up the blockage by this morning but unfortunately it's not and it's now beginning to give off quite a horrible stench as well [sys] right [usr] it's really bothering them i really just would to get a quote and to see what what exactly your work entails there [sys] is it this for domestic property is it just depends on what time of the day if it's from from eight till six is 100 £180 [usr] i've called several times [sys] to unblock the drain [usr] say that again [sys] it [usr] sorry [sys] was after six first between the hours of of eight till six is £180 to unblock the drain after six o'clock is £225 [usr] wow [sys] but after six o'clock is for is for emergencies only [usr] and is that from the call [sys] what [usr] is that from the call because it's before six o'clock right now [sys] no that's when they attended if we were to book now they'll attend after six o'clock the those are the prices it it just depends on when you need us to come out [usr] how what is the call out time how long does it take for someone to get down there what's your usual [sys] it it depends on when we book if we book it let's say for tomorrow we usually give it between the hours of eight till six and the engineer would call and let what time of the day he'll be coming [usr] no but what about today [sys] it just depends if it it's emergency then i'll be able to book it for today [usr] if i was to [sys] i [usr] book [sys] feel [usr] it for today what time could we expect somebody to come there to unblock [sys] they know obviously i don't know how busy they are but they do try to get the jobs done before midnight it is a 24 hours emergency but but i do try to get it done before midnight i mean i cannot give you an exact time [usr] no i was just trying to find out a rough idea that i could tell them what time to expect [sys] right [usr] somebody because obviously it's a working day i don't wanna cause too much disruption that's the main reason i was asking that question ok that's fine i'm just gonna make another couple of calls and then i'll call you back is that ok [sys] that's fine that's fine no worries [usr] all [sys] no [usr] right [sys] problems [usr] brilliant [sys] all right [usr] alright and what's your name [sys] ok you take care yes my name is [pii] [usr] [pii] ok then thank you [pii] we'll give you a shout back soon if we don't find anybody else i can [sys] you're [usr] do it [sys] welcome anytime [usr] all right thanks [sys] all [usr] very [sys] right [usr] much take [sys] thank [usr] care bye [sys] you [usr] bye bye [sys] bye | 8Sale
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[sys] thank you for calling dino partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling [pii] speaking how can i help [usr] hi i have [sys] huh [usr] a strings at the side of my house in nw 63 ep i tried to book online but it wasn't working [sys] ok i can have a look then and do you have british gas home care cover for plumbing and drains [usr] no [sys] no ok well let me have a look then the post code [pii] [usr] p for papa not d for dog [sys] three ep [usr] yes [sys] let me have a look then and see what i can find what's the house number [usr] [pii] [sys] is that [pii] [usr] it is [sys] and if i could take your first name please [usr] [pii] [sys] to do and if i could take your surname [usr] [pii] [sys] right 00 got you and if i could also take a contact telephone number please [usr] [pii] [sys] [pii] [usr] no [pii] [sys] let me save that blocks outside drain you said [usr] yes at the side of my house on the alleyway at the side of the house [sys] and if anybody of property who may be [usr] no [sys] considered vulnerable [usr] sorry [sys] is there anyone at the property who may be considered vulnerable [usr] yes i have a severely disabled child [sys] ok [usr] and i have disabilities as well [sys] ok [usr] you [sys] right let me get the appointment bear with me while they just [usr] ok [sys] load it up see what i can find when it decides to show me that is here we go right let's have a look i could send somebody today if you're available it would be between now and roughly six o'clock [usr] well now would be great but i have to go out before one o'clock to take my son to a hospital appointment and i'll be here in the afternoon but i don't how these things run i don't know exactly what time [sys] right [usr] i'll get back but i would love to have it done today [sys] it's really tricky because they're very they're extremely busy in that part of [pii] at the moment [usr] yes [sys] we can't give you [usr] yes [sys] a time all i can tell you is that they would give you a phone call when they knew you were [usr] ok [sys] next [usr] well that's fine because [sys] ok [usr] then i can say yes i'm being at home or no i won't be [sys] ok no [usr] but [sys] problem [usr] if [sys] then [usr] i'm if i'm not home will they then come again later or i mean hopefully today because it's smelling and looking absolutely terrible [sys] it would depend on how many jobs they've got they can't always do that [usr] i [sys] unfortunately [usr] see ok well let's say yes [sys] ok [usr] and then take it from there [sys] let me explain how it all works then the will come out obviously they'll have a look at what the issue is and once they've done that they'll give you a quote now if you're happy [usr] -huh [sys] with the quote they'll obviously you do want it to be done and you can pay the engineer at the end via cash or card if for any reason you don't want to go ahead you can say no and if you do say no you don't pay anything because there's no call out charge but what i can [usr] i see [sys] what i can tell you [pii] is is that if you do decide to go ahead prices start at 100 and £80 including the a is all of that ok [usr] yes [sys] ok let's get that booked [usr] i mean [sys] in then [usr] we've lived in the house for 35 years and never had this problem before [sys] right got you [usr] weird [sys] you you you had a good run with it then [usr] yes but i don't know what the problem is now [sys] no [usr] and i'm noticing that i've got damage in a there's a i forget what you call a light [sys] hm [usr] from the path into the basement and i see the wall there is quite damaged and [sys] bye [usr] i'm wondering if the problem's been going on for a little while [sys] maybe it'd be worth showing the engineer that just he's got to work [usr] i [sys] in the work [usr] yes ok [sys] ok well [usr] ok [sys] there you go [pii] [usr] i'll do that [sys] that's all booked in for you and as i say i've [usr] ok [sys] asked the engineer to make sure they give you a call before they get to you [usr] yes ok thank you very much [sys] pleasure good [usr] ok [sys] luck with it all [usr] i appreciate [sys] [pii] [usr] it [sys] you're [usr] thank [sys] welcome [usr] you thank you all the best bye [sys] you [usr] bye [sys] too bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to how can i help [usr] hi i'm wondering if it's possible to book somebody to come and er unblock our public toilet please [sys] no problem what's the post code please [usr] er it's [pii] [pii] [sys] [pii] [usr] [pii] [sys] and the first line of address [usr] it's director mum bans er director [pii] and it's hugh house [sys] ok is that a domestic or commercial property [usr] er commercial [sys] hello [usr] hello [sys] and what's the company called [usr] it's direct to mum [sys] is it [pii] [usr] no direct [pii] [pii] [pii] [pii] [sys] my apologies thank you there we go director mum and can i take your name please [usr] it's [pii] [sys] and just confirm whether or not you already have an account with either or british gas [usr] er no we don't no well we've used [pii] before [sys] ok that's fine and the best contact number to reach you on [usr] it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] thank you any health issues or vulnerabilities [usr] no [sys] ok perfect i'll get this through to our local office and they'll give you a call to get an engineer out and confirm pricing [usr] right [sys] for you is that ok [usr] that's lovely thank you very much [sys] thank you take care now bye [usr] thank you bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote hi you reach how can i help [usr] hello there i'm looking to book to unblock probably a drain that looks it's blocked hello [sys] is it an internal drain or an external [usr] it's external i was gonna do it online but it didn't give up any [sys] right [usr] kind [sys] is [usr] of [sys] it overflowed [usr] hello hello [sys] no worries is the hello i can hear you [usr] can [sys] is the [usr] you [sys] drain over in sewage [usr] right [sys] yes i can [usr] right now what i was gonna say and do it online but it didn't give any indication of how much it would cost this is why i'm ringing for [sys] is the drain overflowing sewage sorry [usr] yes i mean i've got the drain cover off outside and i cleaned some of it but it looks it needs something going inside the actual drain pipes to clear it [sys] ok you've got blocked external drain which is overflowing sewage [usr] well it's not overflowing sewage in fact it's not sure it's overflowing at all but i believe that there [sys] it's [usr] is [sys] not overflowing [usr] no i believe that [sys] no [usr] the down pipe from the toilet i've i've cleaned some of it but i think it's blocked which i can't get to which needs someone to have a grab machine to grab all the debris out [sys] ok are we able to use the toilets in the tea [usr] i i think it can be used it's just that er i think er it will block up though eventually [sys] ok can i take the post code please [usr] [pii] [sys] hm and can i just confirm this is regarding a domestic property [usr] it's a domestic property yes [sys] ok do you have british gas home care cover for your [usr] no [sys] plumbing and drain [usr] no no [sys] no [usr] nothing to do [sys] ok [usr] with british [sys] not an issue the soonest we'll be able to get an injury sent out to you will be on monday [usr] right [sys] no i'm not too sure if you said you had a try to have a go at booking it in online i'm not too sure if you read the price and the procedure and everything but we don't have a call out fee we don't charge customers for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as a quote you'll then need to agree to the quote for the engineer to then start the work as it's payment upon completion cash or card and for during the week monday to friday within office hours 8 a.m. to 6 p.m. the starting price for unblocking is 100 and £70 and that's va included [usr] right that's gone up a lot well i i'll still get it done for now to i still still book me in [sys] ok that's fine can i take your first and surname please [usr] right my name is [pii] [pii] [sys] i'm not sure [usr] [pii] [sys] and your mobile number please [usr] mobile number is i have it written down here right [pii] [pii] [sys] [pii] [usr] [pii] [sys] i've got [pii] [usr] yes [sys] first line of the address please [usr] [pii] [sys] anyone at the property has any vulnerabilities we should be made up [usr] say that again hello [sys] any vulnerabilities any vulnerabilities we should be made about [usr] no no no [sys] ok just bear with me a moment please just fill in a couple more details and then we can move on to the availability for monday [usr] right [sys] right the unfortunately the soonest we've got is wednesday the 27th what i'd recommend is booking that in and then calling in on monday morning to see if we can move the appointment in for monday because you are concerned that it will start to affect the toilets and you won't be able to use them [usr] well [sys] anymore [usr] well i think it is affecting it slightly but but wednesday i do if it if that's what it is [sys] ok that's fine i'll go ahead and confirm that in is there anything else i can help you with [usr] not really no [sys] ok [usr] just [sys] thank you [usr] i i i'll ring again on monday then to see if what about what do i say on monday just that i've booked it for wednesday and just checking to see or or would it be better if you just rang to say that we've got people available monday or tuesday or whatever [sys] we won't be able to do that unfortunately it would have to be yourself that would call in to us [usr] right [sys] you'd have to call in and just ask the same number that you've called now and [usr] yes [sys] then the local office which is where the engineer would be would be dispatched from within your area they'll be open on monday and we can contact them to ask them if if there's still no availability showing up on our end we can call them and ask them if there's availability for say even if we can bring it forward to tuesday it'd be something [usr] fair [sys] rather [usr] enough [sys] than nothing but that is booked in for now [usr] fair enough then thank you very much [sys] you're welcome [usr] bye [sys] take [usr] bye [sys] care | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help [usr] m we've got a problem when we flush our toilet it doesn't flush the toilet bulk fill up i have looked at the drain outside of that garden i think the problems out there it seems to be blocked [sys] right ok doke okey doke is this the only toilet you've got on the premises [usr] yes yes the one [sys] right do you have any british gas home care cover that covers your plumbing and drains at all [usr] do we have the new british gas home care cover that covers no no we don't [sys] no right what we can do then is book an appointment for our local office to send out a drains engineer because it's the only toilet we can book this in as an emergency for today [usr] ok [sys] if that's [usr] cool [sys] what you're looking to do [usr] yes [sys] cost [usr] please [sys] wise if we get someone out between now and 6 p.m. [usr] yep [sys] it's £225 [usr] ok [sys] that includes va t and it's payable with cash or card on the day nine times out of 10 they can unlock [usr] and [sys] it straightforward rodding jetting whatever's required any [usr] ok [sys] other issues [usr] cool [sys] they would let what they've seen what they've found they quote you for that but i say nine times out of 10 they they'd be able to sort it [usr] i hope no worries [sys] if i can take some details what's your postcode first of all please [usr] [pii] [sys] that was [pii] [pii] [usr] that's the one [sys] right and what's the actual address what's the house number [usr] [pii] [sys] [pii] let me add you to our system it is a domestic property obviously right let's see what the postcodes [pii] [pii] [usr] that's it [sys] right ok and your name sir [usr] what's that sorry my name [pii] [sys] sorry what was your surname [usr] [pii] [pii] eight gb r [sys] range [usr] this one [sys] you did say [pii] [usr] i did sorry [sys] right let me add that to the system there now is there anyone in the premises that's classed as vulnerable young children elderly anyone with health issues [usr] i don't know no one [sys] and i presume there's no covid issues that the property has at the moment [usr] no no nothing [sys] right block on the toilet now the engineer would give you a call before they arrive what's your best contact number please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] excellent right save all that that'll bring it up i say because the only toilet is blocked classes as an emergency for today [usr] ok cool [sys] they should be with you between now and 6 p.m. but they will give you a call and you will get a text message shortly with the details of the job that's booked in and the local office number if things [usr] next [sys] start to get worse or if you need to contact them obviously you can give them a call or give us a call back [usr] ok cool [sys] okey doke but we'll be in touch as soon as we can with the local engineer [usr] ok brilliant thank you very much [sys] no problem sir thanks just now [usr] see you then have a good day [sys] bye bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] ok you call me [sys] did that you can now book drainage services online in a few easy [usr] all [sys] visit [usr] right give [sys] dino [usr] me the number [sys] dot | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi speaking how can i help [usr] hi you wouldn't help me at all my name's [pii] i'm calling from or cliff primary school i believe last week that someone logged a call from here i'm just double checking it's you guys cos unfortunately she's left but we're still waiting for someone to come out [sys] can i take the post code [usr] yep it's [pii] just bear with a second sorry i'm just trying to find a letterhead with something on it er [pii] [sys] [pii] [usr] [pii] [pii] [pii] [sys] right on that post code we've not had any phone calls at all this year [usr] you've not had any phone calls ok how did she ring then ok what do you charge for to come out of schools [sys] commercial works a little bit different than our residential it goes down as an emergency then the local office will call you back discuss what the problem is [usr] right [sys] give you an idea of price over the phone and when they can come out [usr] right ok could i just log that then cos [sys] no problem [usr] i don't know who she's wrong [sys] can i take the name school again please [usr] it's sorry cliff primary school [sys] thank you [usr] sorry i work across two schools and i've only just started here [sys] on er [pii] [usr] that's it [sys] and as far as you don't have any business cover with british gas plumbing and drains [usr] not that i'm aware [sys] ok [usr] of no [sys] and can i take your name again please [usr] my name's [pii] [pii] [sys] is that [pii] [usr] [pii] [sys] and the best phone number for you please [usr] [pii] [pii] [sys] yep [usr] [pii] [sys] ok and what's the problem [usr] er the toilet when you start to flush them the the water just comes [sys] bye [usr] up and it doesn't seem to go down again [sys] ok [usr] we've stopped using them for now we're using another one but obviously that's beginning to do the same thing as [sys] no problem and as far as there's no one [usr] are [sys] there with any [usr] they are downstairs [sys] right as far as no one knows any vulnerabilities [usr] er no [sys] it's not the end score or anything [usr] no [sys] right [usr] no [sys] ok [usr] no no [sys] that's all been booked in for today obviously the local office will call you back now just make the appointment come round and then [usr] yep [sys] discuss price and everything all [usr] ok [sys] right then [usr] super [sys] that's a lot [usr] thank you [sys] see [usr] very much [sys] you bye [usr] cheers then bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're speaking to [pii] at how can i help [usr] i have just to tell you that i i don't really know what this is but the dr water seems to be coming up out of a drain and and it's flowing slowly down the garden it doesn't smell very nice and i am live on my own and i am visually impaired and i what i'm not not sure what it is but i'm as i assume that there there's a blockage somewhere i've never had it before i don't know what it is what does that sound to you from that [sys] that sounds sounds one of your man holes this fall and it's it's coming back up from somewhere [usr] right [sys] it [usr] i it [sys] sound [usr] it [sys] i blocked [usr] smell it does smell a bit i must say that makes me think how how how soon could you come and look at it [sys] er we can get somebody out and get that unlocked for you today it be between now and six o'clock [usr] that that would be [sys] and [usr] that would be lovely i think i don't think we can leave it i think we just need to need to sort it out definitely because clearly it's gonna keep leaking all the time if it [sys] that'd be that'd be £237 for them to come out and get that unblocked for you [usr] well that is that is the case that is the case that's what happens will have to be paid [sys] let me let me take a few details can i take your post code [usr] [pii] [sys] thank you a second and the first line of your address there please [usr] [pii] [sys] just check it is a residential property it's not a commercial [usr] no it's [sys] property [usr] a residential property [sys] that's fine and you don't have any cover with british gas for your drains for that property at all [usr] no i'm not a british guest no [sys] just be 10 minutes [usr] i have home insurance [sys] bye [usr] is that covered under home insurance [sys] not generally [usr] ok [sys] if it's not if it's not if it's not within the house it's not [usr] all [sys] normally [usr] right is that that's ok right [sys] i'll take your name as well [usr] what yes [pii] below blowe [sys] and what's the best contact number for the engineer to give you a call [usr] probably [sys] on [usr] on the mobile which i'm using do do you want me to take do you want to take it down [sys] does it end [pii] at the end does it ok [usr] if you could your engineer tell me when he's a short distance away [sys] he'll normally give you a call about half an hour beforehand [usr] ok [sys] just to let he's on the way you can be ready for him [usr] ok ok thank you i'll look for it any time up to six o'clock [sys] i'll give you a call prior to arrival and any payments just taken by debit or credit card once the job's been completed on site [usr] ok that's fine [sys] and then we will be there as fast as we can for you [usr] thank you very much thank you bye [sys] no problem [usr] ok [sys] thanks bye bye now bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] yes no [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] ok thank you what's that one [pii] you [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] well no [sys] hello you're through to [pii] how can i help you today [usr] are you ok [sys] i'm good thanks for you [usr] i have some drainage problem in my shop i need somebody to come to my shop and there is some blockage [sys] ok i can take some details and i can pass it to the the local drains office and they'll give you a call back and [usr] no [sys] let you [usr] worries [sys] know the prices [usr] no worries [sys] it's for a business is it [usr] for the business [sys] commercial ok i just need to ask do you have british gas home care cover [usr] no the thing is that [sys] no [usr] it's i just bought the i just bought the business and [sys] sure [usr] the water pipe is coming from i think the upstairs [sys] it's a blockage in the water pipe is it [usr] i think the thing is one of them pipe is coming from the sink [sys] and is [usr] upstairs [sys] it the waste pipe [usr] the sink [sys] on the waste pipe [usr] and [sys] is it [usr] the other one is coming from the downstairs sink both is together [sys] ok no problem right i'll take your details what's the postcode please [usr] that's [pii] [pii] [pii] [sys] [pii] [pii] a brilliant fine can you just confirm the first line of the address [usr] it's [pii] [sys] thank you and does the business have a name [usr] it says the wine hub [sys] the wine hub ok that won't be a second [usr] no worries [sys] ok can i just take your full name [usr] [pii] [sys] and just spell your surname for me [usr] it's [pii] [pii] [pii] [sys] ok and [usr] it's an [sys] what's [usr] emergency [sys] your contact [usr] case i need one of your colleagues as soon as possible because [sys] sure [usr] we can't go to toilet and and anywhere else because i just bought the business i didn't start the business yet but the thing is when i i came to it's a renovation going on when i came to the shop i saw this i called the landlord and they said maybe it's locked you can call somebody [sys] sure what's your contact telephone number please [usr] it's [pii] [pii] [sys] ok does anybody have any vulnerabilities that we need to be aware of [usr] no no i think it's ok sir [sys] no ok and do you have an email address [usr] it's my last name [pii] is my first name [pii] [sys] and sorry say that again sorry [usr] [pii] [sys] [pii] ok ok i'll pass that over to the straight away and they'll give you a call back shortly just [usr] you [sys] listen [usr] sir thank [sys] out of your [usr] you [sys] phone [usr] take care [sys] right you're [usr] bye [sys] welcome [usr] nice [sys] thank [usr] to speak [sys] you bye [usr] to you [sys] bye [usr] bye [sys] bye [usr] what [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com how can i help [usr] good morning yes i've got a problem with a aaa drain that's blocked [sys] ok and is it your own premise sir [usr] just say that again ii i do wear hearing aids i do struggle to hear a little [sys] sorry [usr] bit but go on say that again [sys] is this your own house [usr] it's a football club [sys] hi can i take the postcode of where you are [usr] dt that's [pii] [pii] [sys] yep [usr] [pii] [pii] [sys] and the first line of your address please [usr] [pii] [sys] and can i take your name please [usr] [pii] [sys] i [usr] er [sys] keep [usr] s [sys] and the best phone number for you please [usr] [pii] [pii] [pii] [sys] ok [usr] that's me [sys] and what's the problem [usr] external drainage pipe from the the toilets are have [sys] ok [usr] just backed up really and and nearly overgrown [sys] and just to check you don't have business cover with british gas for plumbing and drink and there's [usr] no [sys] no one knows any vulnerabilities no one with any [usr] say [sys] vulnerabilities [usr] that one again [sys] or any disabilities [usr] there's no no the the site is not manned during [sys] right [usr] the week it's only manned on match [sys] well [usr] days [sys] what will happen is the local guys will call you to make an appointment and come round and then discuss price and everything with you over the phone all right [usr] ok ok no problem have you any have you any because no one's on site someone's got to meet somebody there if you got any rough [sys] well [usr] what what your response time [sys] that's [usr] is [sys] the reason that's [usr] today [sys] the reason [usr] tomorrow [sys] why the office [usr] wednesday [sys] will phone [usr] or [sys] you [usr] we [sys] up [usr] gonna [sys] just to confirm when it's convenient for you and then make an appointment to come around and be able to discuss everything over the phone [usr] right [sys] with you all right no problem thanks for that [usr] all right [sys] see [usr] good [sys] you bye [usr] man [sys] bye [usr] thank you thank [sys] bye [usr] you much for your help thank you bye bye bye bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi there sorry do i know how can i help [usr] yes hello there i'm looking to try and book somebody to come out and have a look at a blocked drain at my property please [sys] that's fine are you british gas customer of the home care policy at all [usr] no no nothing that [sys] that's fine ok let's get you booked in [usr] ok [sys] and all and to unblock during the day it is 100 and 80 ok if it's after six ok it's gonna be 225 [usr] that would be fine if it could be daytime the only reason i'm phoning and not doing it online is i couldn't select a time [sys] is it is it is it right [usr] it just [sys] well [usr] wouldn't [sys] i'll [usr] let [sys] have [usr] me [sys] a look for you what [usr] ok [sys] availability we've got ok [usr] ok [sys] it may not even be today or tomorrow let's have a look for you ok [usr] i'm it it i can i can hold on it's not an urgent urgent thing but as long as i can [sys] no [usr] get [sys] that's [usr] someone [sys] fine [usr] to come out [sys] let's take some information first what's your name [usr] my name is [pii] [sys] [pii] how do you spell your surname [usr] [pii] [sys] and what's your contact number [usr] [pii] [pii] [sys] ok that's fine is it commercial or domestic [usr] it's domestic [sys] ok that's fine just filling in the rest of your information there bear with me a moment [usr] ok thank you [sys] and i'm right you don't have the home care cover [usr] no i don't [sys] that one that's right just for the name on your information we're going to the main part in a moment and it's just information i need to pass on to the engineer right [usr] ok [sys] what's your postcode [usr] postcode is [pii] [sys] [pii] [usr] [pii] and i don't know [pii] [sys] that's fine and what's the first line of your address [usr] [pii] [sys] and what's the road called or street [usr] at [pii] [sys] that's fine ok ok we'll go to the main information now ok we're just gonna be passing to the engineer and he's [usr] ok [sys] got an idea of what's going on we know it's you got [pii] [usr] yes well i say it's blocked what happens is it keeps [sys] keeps [usr] overflowing [sys] over flowing [usr] when we use the kitchen sink [sys] with it is [usr] and it just [sys] it coming out from the kitchen sink is that right [usr] well i think it's the kitchen sink is the main problem it doesn't it doesn't appear to overflow when other basins and sinks are used or whatever it just seems to be when we use the kitchen sink but we had a look at it yesterday because it was really really bad and we pulled out loads of stones and a plastic bag and all sorts of things i'm just a bit worried [sys] but when [usr] about [sys] it's overflowing [usr] it [sys] what type of water's coming out will it say kitchen waste or would you say toilet waste [usr] it's it's [sys] it your [usr] kitchen [sys] way [usr] waste it's all scummy stuff washing up liquid [sys] ho [usr] and stuff that [sys] ok and you said that you've not got an issue with anything internal you the thing no [usr] no no there's no bad smells there's nothing i noticed that the kitchen sink does take [sys] right [usr] a while [sys] ok [usr] to empty but it does empty [sys] what [usr] but it just empties out all over the garden [sys] it does take a while to train anybody what is the property at all anybody wouldn't [usr] sorry [sys] have bought the property [usr] say that again [sys] at all no ok just [usr] no [sys] a few [usr] no [sys] more questions then we're done ok and then i'll get you booked in you've got a blockage [usr] ok [sys] and it's outside it's drain is overflowing its all the waste water and let me just bring up some availability with what dates i said if it's during the day is 100 and 80 if it's after 6 p.m. it's 225 and engineer will come and you will do everything for you ok if you're happy we'll start the job for you there [usr] ok [sys] and well if you're happy with everything you can pay by cash or card is that all right we have availability [usr] that's [sys] for tomorrow [usr] fine [sys] morning any good for you [usr] i really [sys] that's [usr] want [sys] fine [usr] afternoons [sys] that's fine [usr] which is one of the reasons [sys] we've got [usr] why [sys] one [usr] i'm you [sys] till [usr] know trying [sys] one till six is that any good tomorrow afternoon any better for you [usr] i was wondering whether you've got [sys] thursday [usr] anything available [sys] thursday [usr] on thursday [sys] i've got [usr] or friday [sys] an a pm [usr] this week [sys] slot as well would you want me to book you for thursday the 16th alright [usr] yes [sys] one moment [usr] that would be lovely yes please sorry sorry don't don't press the send button no sorry i'm confusing you here let's [sys] ok [usr] do [sys] brilliant i was [usr] let's [sys] just gonna [usr] do [sys] say [usr] thursday [sys] i've booked you in now [usr] sorry [sys] and do what the slots just go just that with the [usr] sorry [sys] customers and with the weather as well i've booked you in now ok can i give you your reference number just before you go your reference [usr] yes [sys] number [usr] that's [sys] is dywo 359 5752 [usr] yes let me repeat that [sys] gywo [usr] back i've got dy 3595752 [sys] sorry i think i must have missed it dywo [usr] wo i missed [sys] 3595752 [usr] that bit sorry five [sys] that's [usr] brilliant [sys] right the engineer will [usr] and [sys] call [usr] is that one [sys] you [usr] between [sys] to [usr] one [sys] give [usr] and [sys] you plenty of notice that he's on the way or he's going to be coming you've got an idea when you you're expecting him is that all right [usr] ok that would be lovely because i'm just wondering whether you might be able to put a message on the to the engineer just to say if he could possibly make [sys] i'll [usr] it [sys] make [usr] any time [sys] a note [usr] after [sys] i'll make [usr] about [sys] a note [usr] quarter past two onwards [sys] requested [usr] anytime [sys] any time after two did you say 230 that's fine although [usr] after [sys] they're pretty [usr] about [sys] good [usr] 230 [sys] that but even if he does call [usr] are they [sys] you [usr] that's [sys] even [usr] brilliant [sys] if he does [usr] it's [sys] call [usr] just [sys] you just [usr] if [sys] let him know [usr] it's [sys] look [usr] not [sys] i'm going [usr] me [sys] to be home [usr] it might [sys] at [usr] be [sys] this [usr] my [sys] time [usr] son [sys] sometimes they do sometimes they don't check the notes but just if you could just let them know [usr] ok [sys] when they call [usr] that [sys] you [usr] would be [sys] if [usr] brilliant [sys] they do call you early for example one o'clock just just say it's just i will be home for this time and i made [usr] ok [sys] a note [usr] brilliant [sys] all right and and that's it [usr] ok brilliant [sys] no [usr] lovely [sys] worries [usr] all [sys] and take [usr] right [sys] care [usr] ok [sys] bye bye [usr] brilliant all right thanks ever much for your help thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i think it's 10 where's [sys] did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help you today [usr] well i i need someone to come out i've got well a block drain it's a bit of a mystery but what's happening but i have a what was built was connection between my house and its garage and that's ta a passageway now and i've got water coming into the passage not sure where it's [sys] where [usr] coming from [sys] it's coming [usr] i i've [sys] from [usr] got my son here having a look there is a smell with it [sys] bye [usr] i i [sys] is [usr] really [sys] it a [usr] it's [sys] very [usr] a bit [sys] foul [usr] of a [sys] smell [usr] well [sys] what [usr] it's [sys] did you [usr] it [sys] say [usr] is a smell it's a bit of a sour smell it's [sys] would you say it was a sewage a sewage smell [usr] do you do you think it's just one minute hi there [sys] hi [usr] we we've had this problem for a couple of weeks and my mum thought it was when she in the utility she use a washing machine or washing basin we thought it was from that waste but with the heavy rain today it's obviously just coming in [sys] it's [usr] regardless [sys] just coming in [usr] i don't know whether it's just from the gray water or it's somehow linked but [sys] at com [usr] i i'd say when i walked in there's a bit of a foul smell i wouldn't [sys] right [usr] say it's just gray water [sys] it's not just grey water it does smell it could be a mixture of the [usr] i [sys] two [usr] think [sys] that's fine [usr] and [sys] and [usr] the outside the property although it's at a lower level there is a a blocked gutter drain that i've tried to clear but it's just overflowing [sys] is that the actual down pipe that could be blocked [usr] no [sys] not the gutter itself [usr] it it it's the actual gutter is is blocked the the down part you can see water ticking from that there's a a gap between the two [sys] right [usr] but that is probably a foot to lower than where this water's appearing [sys] where this water pouring right right what i will i can do is i can definitely arrange for an engineer to come and do a bit of investigation for you [usr] that's what we need [sys] is does your mum have british care home care cover for plumbing and drains at all anywhere [usr] no she won't [sys] no [usr] no [sys] is this domestic or commercial property [usr] missed a mistake [sys] and have you used our service before [usr] i don't believe she will have [sys] can [usr] no [sys] i go through our prices with you with the blockage blocked [usr] sure [sys] drain what we'll do is the engineer will come out he'll have a quick look if it's a drain and something that he can deal with ie a blocked normal blocked drain our prices for unblocking of a drain is 100 and £80 including va t that's monday [usr] ok [sys] to friday 8 a.m. to 6 p.m. after 6 p.m. it's from £225 as that's classed as out of hours and [usr] ok [sys] payment would need to be made on the day after works completion via cash or card now i know you said it could be a combination of both sewage and grey water if i book an engineer out tonight as an emergency because there's sewage or there is a possibility of there being sewage and that you would be looking after at the after the six pm time frame would you rather me try and book it in for tomorrow instead and see [usr] let me i'll just run that through very [sys] no [usr] quickly [sys] problem [usr] sorry 100 and £80 for the the call out but obviously with this situation it may if an engine comes out to date it may go into past six where then it be the rights go up are you happy just that we book an engineer for in the morning and then it would be 100 and 80 is that right ok if we prefer tomorrow morning what is the earliest time [sys] unfortunately [usr] he may end up coming [sys] our [usr] you don't [sys] earliest [usr] know [sys] would probably be [usr] please [sys] right our [usr] just [sys] normal times [usr] gone up and everything [sys] booking times are from 8 a.m. to 6 p.m. [usr] from eight ok [sys] but i wouldn't say an engineer would turn up at eight ami would expect them there [usr] that's [sys] no [usr] fine [sys] late no [usr] i i [sys] earlier [usr] think [sys] than about [usr] my [sys] half [usr] mom [sys] eight [usr] just wants to she just wants to know what time she needs to be ready just in case somebody arrives that that's fine if we could go ahead and get somebody booked [sys] for [usr] for [sys] tomorrow [usr] tomorrow morning [sys] for morning if possible could i have the postcode [usr] some money [sys] of the property please [usr] it's ng 18 [sys] [pii] [usr] 3 hp [sys] [pii] [usr] [pii] [sys] [pii] [pii] [pii] [usr] correct [sys] could i have the first line of the address please [usr] it's the fallows [sys] the follows [usr] yes [sys] and customer name please [usr] it's mrs [pii] [sys] mrs [pii] [usr] [pii] spelt sh ac klock [sys] lovely ok thank you ok i'm just gonna put the details on the system please bear with me a moment [usr] i'll just [sys] ok [usr] pass you on [sys] thank [usr] to my mum [sys] you [usr] anyway she'd be able to [sys] that's [usr] answer any [sys] fine [usr] of the questions [sys] thank you [usr] ok [sys] much [pii] hi thank [usr] hello [sys] you much for your patience i'm just going to pop these details onto the please bear with me a moment i'm just checking [usr] yes [sys] that we do have a local office in that area which we do now i'm going to get the details on then i can get this sent over and we can try and get it booked in for tomorrow morning for you instead of this evening [usr] lovely yes that's fine [sys] ok and that is the fallows there we go i found you and that's mrs [pii] [usr] yes there's there's just one thing have you you [sys] that's [usr] got [sys] correct [usr] my postcode well well all it is because there's a bit of a problem with how it's all done and some people can't find it it's just it is oaktree lane but they need to turn in cotswold grove and i'm the first gate on the right and the corner you see to [sys] cos [usr] oaktree lane and [sys] w [usr] but really the access is cot cotswold [sys] grows [usr] grove [sys] and the [usr] and then i'm the first house [sys] first [usr] first gate it's a big house on [sys] on [usr] the right [sys] but right ok what i will do is once i get to the page where i can put some special instructions for the engineer i will pop a note on just to make sure that he knows where to go ok [usr] yes [sys] and will [usr] that's [sys] you [usr] lovely [sys] be there when the engineer attends could i have your [usr] i will [sys] best contact [usr] yes [sys] number please [usr] [pii] [sys] [pii] thank you and do you have an email address at all [usr] yes i do it's [pii] [pii] case [pii] [sys] [pii] thank you ok i'm just going to pop in just going to pop [usr] yachty [sys] a little notes on what dog have you got [usr] well she's a cava [sys] cavalier [usr] which is a cross [sys] and [usr] between cavalier [sys] the poodle [usr] spaniel [sys] i used [usr] and poodle [sys] to [usr] poodle but she doesn't look anything a poodle she looks a little a little tiny spaniel lady in the tramp she looks lady she's [sys] i used [usr] she's [sys] to have [usr] pretty [sys] a very large labradoodle [usr] and small [sys] but he was he was the cross between la [usr] yes [sys] he he was more of a labradoodle doodle cos his mum was a labra [usr] that [sys] a labradoodle and his dad was the poodle he was he was a labradoodle [usr] yes [sys] doodle [usr] all right [sys] no [usr] you don't [sys] you don't [usr] know what you're gonna get really do you when you have it is [sys] and [usr] but but it [sys] can't [usr] was a lovely [sys] i'm just trying to i'm trying to phrase what that section in between your garage and your property would call it's not a walk would you say a passageway [usr] well it yes it's a passage you see it was the house and then a garage prior to to our moving here and he used then the garage as a workshop as his place of work [sys] passageway [usr] he just made it covered in passage in between it's quite a large passage but it's yes there's a door there and you enter the house by that [sys] right sorry i'm just writing some details on for the engineer [usr] it's all right [sys] ok i'm just putting that it's both gray and sewage water [usr] it looks gray you don't it doesn't it's just got a i mean to be honest my son said it it's happened a few times and just thought well we couldn't really understand i thought he may be coming under the door cos it's not a huge amount of water but [sys] it's still [usr] but [sys] enough that [usr] and it's just a bit of a smell to [sys] you definitely [usr] it that [sys] don't want [usr] you [sys] smelly [usr] think may be [sys] no ok [usr] no we don't [sys] i said i'm going to pop this through as an emergency because there is grey water grey water because there is sewage waste in the grey water [usr] yes [sys] but i'm going to pop it that [usr] s smell [sys] it for tomorrow and is there anybody at the property that would be classed as vulnerable anybody [usr] yes [sys] with any health issues that is classed as vulnerable at all no [usr] no [sys] right [usr] no there's [sys] and [usr] only [sys] now [usr] me [sys] i'm just gonna get this availability up we can get somebody out as quick as we can for tomorrow for you sorry it's just taking a moment to load right i'm afraid i've only got an all day appointment [usr] that's ok [sys] tomorrow that would be between 8 a.m. and 6 p.m. but the engineer will ring you when he's on his way now it more than likely won't be before eight o'clock before half eight but it could be any time between 8 a.m. and six now it is put through as an emergency [usr] right [sys] it will be as quick as we can on that day [usr] right ok then right [sys] ok [usr] ok [sys] i can what [usr] just [sys] i can [usr] i had [sys] do [usr] an [sys] is [usr] appointment [sys] i can pop a note [usr] at three [sys] on asking [usr] but [sys] them to please do not attend should we say between [pii] 2 34 30 [usr] 22 [sys] no problem [usr] 34 [sys] i can [usr] 30 [sys] do that for [usr] can [sys] you [usr] we make it no yes [sys] just once [usr] you that's [sys] this is booked [usr] then thank [sys] in and then [usr] you [sys] that way you're not worried about missing the engineer i'll make sure that he does come between them times i do [usr] no [sys] apologize [usr] no [sys] my sys thank [usr] no [sys] you my system seems to be having a bit of a slow moment right i'm just gonna pop on some instructions on the first one is [usr] yes [sys] please [usr] you do [sys] do not attend between [usr] stuff [sys] 30 four 30 right thank you and then also the property is no i'm gonna put the also the property also to get get to the property you need to return and [pii] [usr] it's also three lane which is my address onto cots [sys] ok [usr] wood grove [sys] world growth and it's the first house on the right [usr] gate on the right yes has [sys] ok now he knows not to attend in between 2 34 30 it's the he needs to go and turn into [pii] and it's the first house on the right ok i'm going to confirm this booking now once i confirm [usr] that's [sys] this booking you will receive a text message this will contain your booking confirmation it will also contain a booking reference number [usr] right [sys] just in case you need to contact [usr] yes [sys] us for any reason and the engineer will also give you [usr] yes [sys] a ring when he's on his way just to let he's on his way [usr] yes [sys] and that's all booked in for you thank [usr] that's [sys] you [usr] lovely [sys] much for your [usr] thank [sys] call i hope [usr] you [sys] they get to the bottom of it and everything [usr] lovely [sys] gets [usr] thank [sys] sorted [usr] you very much [sys] and have a lovely evening [usr] thank you [sys] take [usr] thank [sys] care now [usr] you [sys] bye bye [usr] thanks thank you thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to dino my name's [pii] how can i help [usr] we're waiting for the dining rod people to come and i want to know where they're on because i've got to leave the house at 2 30 it's a drainage problem could you check on the on on the whereabouts [sys] ok [usr] please [sys] ok and is it being done under british gas cover or is it something that's been paid for [usr] paid for [sys] ok if i can just take your postcode [usr] [pii] by [sys] set up and if i just take your name and the first line on the address [usr] ay and [pii] [sys] that's absolutely fine give me one moment then let me [pii] you across to our local team how much people can get him to give you an idea of where he's up to one [usr] thank [sys] moment [usr] you [sys] hello [pii] drainage how can i help [usr] hello i'm just seeing where the the engineer is please [sys] what was the postcode there [usr] i've just given it to your colleague it's [pii] [sys] they they didn't tell us anything [usr] ok [sys] they just put you straight through [usr] great how looks at you [sys] it is with our engineer [pii] tb y see if we can find [pii] look here whereabouts the city [pii] ok i believe you're the next job he's going to [usr] right [sys] i could be wrong he's got he's got three on him at the moment and obviously one of those it's difficult to know what route he's going but from what i could see [usr] could you get in touch [sys] is [usr] and say we really need to need him around to cos otherwise we're gonna have to leave and he's aaa drainage [sys] yes [usr] man [sys] i'll i'll see if i can get him to a call before he leaves anywhere just to obviously give you an idea and a heads up before he goes anywhere [usr] he's he's he's gonna [sys] that's [usr] have [sys] fine [usr] to [sys] i'll [usr] be here [sys] pop [usr] quite [sys] a note [usr] soon [sys] on them now that's fine i'll i'll pop him over a message now and see if [usr] but [sys] i can get him [usr] is [sys] to [usr] a drainage [sys] give you a call [usr] man [sys] if he's [usr] he's not [sys] he's [usr] just [sys] near [usr] a plumber he's not just a plumber is he's [sys] no [usr] a drainage [sys] we're we're we're drainage [usr] man [sys] we're drainage [usr] all right [sys] that's fine i'll pop [usr] what's [sys] that on there now [usr] your direct line what's your direct line i can stay in touch [sys] our direct line is [pii] [usr] [pii] [sys] [pii] [pii] [usr] ok thanks a lot [sys] that's all right thank [usr] to give [sys] you [usr] him give him birth and just just say that we really need them here soon thanks a lot [sys] that's fine cheers [usr] bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino how can i help [usr] are you ok can i give you a reference number please [sys] what's the reference number in regards to [usr] it's just a booking i did yesterday evening just in terms of a plumbing fault [sys] was it for ok what's your post code [usr] it's [pii] november 17 [sys] -huh [usr] one i forgot my name but [pii] [pii] [sys] [pii] and you said let me just confirm postcode [pii] [usr] alpha sorry 11 alpha uniform [sys] thank you and the first line of your address [usr] it's [pii] [sys] i've got nothing coming up for that post code can i take your reference number [usr] you can it's sea wide dash wo dash 34831 [sys] 3481 [usr] sorry 34831 [sys] free [usr] 33 [sys] there we go [usr] i think [sys] and [usr] i [sys] your [usr] put [sys] first [usr] the address [sys] line of [usr] in i think i put [sys] there's [usr] my address [sys] no space [usr] in wrong right [sys] you've got your post your postcode's all right you see [pii] but because you've not put a space in between [pii] and [pii] it weirdly enough it the system doesn't recognize it but the job [usr] ok [sys] is there just in case anyone ever asks you why it's not coming up it's just because that space isn't there [usr] ok [sys] and [usr] problems [sys] what's the first line of the address [usr] it's [pii] [sys] i've not got that i've got a completely different address coming up right i think the booking might be a little bit wrong [usr] wow [sys] is the is it a shop [usr] no it's not i think what's happened i think he's done an autofill and didn't do my address correctly when i booked it last night i probably just need to [sys] i don't [usr] rebook [sys] think [usr] it maybe [sys] it has no right give me two moments right give me two moments i'm gonna have to give you the number for that local office just because you've got an appointment for today they're gonna they're gonna need to speak to you to see what they can try and do to jiggle that appointment around have [usr] okey [sys] you got [usr] dokes [sys] a pen and paper to note this telephone number down [usr] one second [sys] ok the phone number to call is [pii] [pii] [pii] [pii] [usr] excellent if i'll give him a call thanks very much [sys] no worries take care bye [usr] have a good [sys] bye [usr] day thanks bye | 8Sale
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[usr] hello [sys] thank you for calling dino rod partners with british gas please [usr] thanks [sys] listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did you [usr] is [sys] know that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively [usr] i [sys] please hold [usr] i know [sys] and your call will be transferred to a customer service advisor [usr] catholic catholic service yes yes i'm [sys] we [usr] on [sys] record [usr] on my own [sys] calls for quality and training purposes [usr] yes thank you put [sys] through to gas speaking how can i help [usr] yes thank you very much indeed i've i've had my ordinary plumber in and it can't get to the bottom of the toilet to the the there's a blockage they've given me your number [sys] ok [usr] to [sys] do [usr] ring [sys] you not have ok do [usr] hello [sys] you not have a i can hear you do you not have a home care policy with british care [usr] no i don't think [sys] no that's fine ok is it a property where you live [usr] yes [pii] is the common cranley [sys] are you the property owner [usr] yes [sys] ok for a standard job between the hours of eight and six monday to friday it's 100 and £70 if the [usr] £70 [sys] engineer come no 100 and £70 [usr] what's that for [sys] a standard job [usr] ohh ohh they they they'll get it going then [sys] that's to do a standard unlock if it's a bigger job or there's any further work me doing then he will req quote you [usr] yes but that's 100 and 70 now [sys] no you don't pay us [usr] that's [sys] you pay [usr] the [sys] the engineer [usr] i paid the engineer that's very hard isn't it yes and and it is let let me let me get the the the name of the of the it's a dino rod is it that's dino rod [sys] we're down to roger [usr] yes what's the availability yes what's the availability [sys] is it is it a blocked toilet did you say [usr] s [sys] is it your only toilet [usr] no i've got another toilet but [sys] ok [usr] ii i live alone i'm i'm mostly alone i am [sys] ok it would probably be it in either tomorrow or the day after we'd have to put the job in to check cos it's obviously different for each area you see [usr] where where are you based [sys] we're just central we're just a central call center [usr] for what for diner [sys] yes [usr] rod yes that's what i was going to say that number [pii] that's the central one yes right i i where's the nearest [sys] well [usr] one to me [sys] we we would have again i'd have to put the job in to see which office would deal with it but we put the jobs on for them [usr] right right what what time are you open till today because we need to just check with someone first if it's ok to go ahead because it's quite a lot of money yes it's what time are you open [sys] our lines [usr] today [sys] are open 24 hours [usr] hours who am i [sys] my [usr] speaking [sys] name's [usr] to [sys] [pii] [usr] sorry [sys] [pii] [usr] [pii] is right and and it's for one even if you can't do it you that [sys] that's for a standard job [usr] it [sys] if it's a bigger job he'll refute you [usr] standard that is what £170 [sys] correct [usr] and they could possibly come in tomorrow or the next yes we can get [sys] that's fine no problem [usr] i'll have to check with my daughter works up in [pii] [sys] ok [usr] and ok dear [sys] you're [usr] thank [sys] welcome [usr] you [sys] take [usr] thank [sys] care [usr] you [sys] bye [usr] bye [sys] now [usr] i that | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to how can i help [usr] hello there doctor [pii] is my name we need an emergency plumber we've just realized my wife is just drained her bath and the manhole just outside our house is just all overflown now what i've done is i went and looked at the the septic tank to see whether that was but i didn't think but that's not empty it's not there's a blockage somewhere from the manhole outside the house to the manhole just before the septic tank we need it deal with urgently unfortunately [sys] right ok let's have a quick look at that for you just confirm your postcode please [usr] hp 30 qbh for harry p for peter 30 qb [sys] not to worry just the first line as well please [usr] the orchards [sys] not to worry and that's hotel papa 30 quebec bravo [usr] sorry h for harry hp three h for harry p for peter 30 q for queen b for bravo hp 30 qv [sys] on the first line [usr] the orchards [sys] the artist i just confirm your name please [usr] name is [pii] then a separate word [pii] [sys] not to worry and just confirm my contact number as well please [usr] the landline is probably best [pii] [pii] [sys] just to confirm it is a domestic property [usr] yes it's our house domestic house [sys] and is there anything in place with british gas protection any of the drainage of the property [usr] sorry [sys] is there anything in place with british gas protecting any of the drainage of the property [usr] no no we haven't got any gas anyway we don't have gas no [sys] not to worry well i said we're quite lucks you can get out for yourself right ok just confirm to me what the issue is it's a blockage that you're currently having at [usr] it [sys] the property [usr] it is a blockage what's happened my wife's just drained the bath from upstairs and i heard gurgling in the in the utility room sink and then i met well sometimes a smelly and i went outside and there the man hole just outside the house the water the bath wall just came all babbling up what i did i went to look at the inspection tank just before the septic tank to see whether there was a but that's empty that the blockage is obviously somewhere between the inspection tank of the septic tank and the the and the house [sys] right ok let's have a look for you in [usr] but [sys] just a moment [usr] he's all [sys] i'm just loading [usr] but [sys] that up [usr] he's all overflowing over over our terrace smelly water [sys] not to worry we'll make sure we have a look at that for yourself [usr] i suspect what's happened is it is the it it it we we've been building up today er with obviously the sink water but but that and they now with a bath it's just they're all overflown [sys] not to worry let's we'll have a look and see what we can get sorted it's just to cause the outside drain to overflow and has that overflowed any form of sewage or anything that [usr] well it smells if there is because of course it the water all goes into the septic tank the bath water sink water there is [sys] not [usr] a [sys] to worry right ok look in our system we should be able to get out this evening [usr] good [sys] now if you go out this evening or after hours price to clear a blockage that starts from 212 of course if you're happy to we can get that booked in we can have an engineer out to yourself this evening [usr] we'll have [sys] er and they will get in contact when they're on the way [usr] that would be lovely thank you very much [sys] perfect right ok we'll get that all booked in for you that's all sorted is there anything else i can help you with at all this evening [usr] no it just give us an idea when when the engineer could come i'll be ready for it [sys] unfortunately we [usr] no [sys] can't give [usr] that's [sys] a time [usr] ok [sys] frame but the engineer will get in contact when they're on the way but they will be with yourself as soon as [usr] ok [sys] possible [usr] that's lovely and we when the engineer comes we we can we can pay with a card probably [sys] that's correct [usr] thank you all right you've got all the information my home number is [pii] i ask the engineer to try that first and then my mobile is [pii] [sys] perfect we've got that on our system that's fine [usr] ok [sys] that's all been confirmed that's sorted [usr] thank you thank you bye bye [sys] that's great thank you very [usr] bye [sys] much [usr] bye [sys] cheers [usr] bye [sys] thank [usr] bye [sys] you bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to my name is [usr] hi [pii] [sys] how can [usr] i've [sys] i help [usr] just [sys] you today [usr] phoned up i'm from er ellis in [pii] we had somebody come out today and they're supposed to be coming back out tomorrow we've now got a health and safety risk on our side because of the overflowing drainage hello hello hello i can't hear you i'll call you back one second | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hi you're through to how can i help [usr] hi i've got a blocked toilet i've tried to resolve it myself and obviously it's not seem to have worked [sys] no problem what's the postcode please [usr] [pii] [sys] [pii] [usr] i did have one of you guys here last week he managed to unblock it and we seem to encounter the problem again i don't know why [sys] hm let me have a look into it for you what's the first line of address [usr] [pii] [sys] and just confirm your name and contact number [usr] [pii] [pii] [sys] thank you it's your residential property and you don't have a home care policy with british cars is that right [usr] no [sys] ok when we came out last time engineer removed the toilet to gain access to pipework use the machine to clear blockage pull box sanitary items wipes tested and free flowing no guarantee given due to the sanitary items and wipes hm ok that's fine you can get someone on to you again it wouldn't be under the guarantee we would charge you for the unblock for the unblock is that ok cool no problem just confirm with any health issues or vulnerabilities is it the only toilet you have access to [usr] it is [sys] ok in that case i'll book it in as an emergency for you we'll get an engineer down for you as soon as we can between now up until one pm tomorrow at the latest price wise is 100 [usr] right [sys] and 70 [usr] ok [sys] for an unblocked monday to friday 8 a.m. to 6 p.m. out of hours is 212 but up to the decree of the engineer to confirm that for you is that ok [usr] right ok is is someone likely to here today [sys] once we book in an [usr] though [sys] emergency it means an engineer can get to you by today as long as there's a ability for them to do and it's also pushed to the top of the list being a being a priority someone should be with you today [usr] ok [sys] if they're fully booked out and no one in the area then our worst case scenario would be by one pm tomorrow at the latest [usr] right ok [sys] no [usr] ok [sys] problem is there anything else i can do for [usr] thank [sys] you [usr] you [sys] you take care and have a good [usr] no [sys] day bye [usr] that's fine thank you ok bye | 8Sale
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[sys] thank you for calling diner in [pii] [pii] [pii] and [pii] for booking the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment good morning [usr] hello yes please how quickly could you get a jetter he he [sys] the [usr] ok [sys] best i could do now would be tomorrow [usr] tomorrow ok [sys] no worries what's [usr] that will work [sys] the post code [usr] hang on let me look up [sys] ok [usr] you bear with me sure she right [pii] [sys] have we been out [usr] nine [sys] to the site before [usr] pj [sys] what's the company name [usr] you might have done [sys] sorry say that again [usr] is it's for east hampton hampton hanson concrete is a concrete plan [sys] let me have a look before i take any other details j 19 pj is it a handsome premix [usr] yes that's it [sys] i've got a contact name of [pii] is that correct that's fine what was your name [usr] no [sys] cool [usr] my name is [pii] [sys] and are you the person that wants to be contacted when we're on the way tomorrow no worries what's your contact number [usr] yes it's [pii] [sys] [pii] [usr] [pii] [sys] and [usr] [pii] [sys] what's the problem on site [usr] it won't it just needs [sys] is it blocked [usr] jetting through where the pub is blocked it's not it's not the main [sys] is [usr] it's [sys] there [usr] not [sys] access [usr] a drain [sys] to it [usr] it'll be an internal drain [sys] tunnel drain access has been made all i can offer at the moment is an all day appointment it would be in between eight and six but the engineers call about an hour before they arrive [usr] right ok [sys] i can't [usr] we [sys] what time [usr] can't [sys] do you close [usr] nail it down a little bit more and they'll be out with there at four but it's probably because it's probably gonna take a good couple of hours or [sys] what [usr] to clear [sys] i'll do [usr] it [sys] then [usr] through [sys] is i'll [usr] at [sys] send [usr] least [sys] an [usr] i [sys] engineer [usr] expect [sys] out tomorrow and if he thinks he's gonna need either two men or it'll be a bigger job then we'll have to book it in for a later day but i'll send [usr] right [sys] an engineer out [usr] ok [sys] tomorrow and see what he can do they [usr] he is [sys] have them on their vans [usr] he coming out with the with the jet are you will be coming out with the jet or [sys] all [usr] not [sys] right [usr] ok perfect [sys] alright no worries at all then i'll book that [usr] ok [sys] in for you now [usr] all right let's go with that [sys] alright no worries bye [usr] ok lovely ok thank you bye bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hello you're speaking to [pii] at on demand how may i help [usr] hi there i i made a booking for somebody to come and have a look at my dr to give me a quote but i i i booked it a week later i booked it for next thursday and i thought i'd booked it for today [sys] all right ok we can try and change it for you can i take your post [usr] i'm just [sys] code [usr] gonna it's [pii] [sys] [pii] [usr] si [sys] and the first line of the address [usr] [pii] [sys] and your name is [usr] [pii] hello [sys] this is probably going to be for a quote isn't it mister [pii] this one looking at the notes because it's right ok let's see what we can do i'm just going [usr] hello [sys] through sorry it's just taking me a minute [usr] ohh right you just [sys] i'm [usr] deadly [sys] just going [usr] quiet [sys] through this sorry [usr] silent fine [sys] when did you book it for the 28th was it [usr] yes [sys] well the soonest we've got is monday the 25th i'm [usr] yes [sys] under the [usr] on [sys] threat [usr] monday [sys] 25th [usr] that that would work [sys] right ok that's the first one it's an all day again it's any time between 8 a.m. and 6 p.m. [usr] right [sys] ok [usr] i'll be [sys] that's [usr] in [sys] fine [usr] i'll be [sys] that's [usr] in [sys] changed [usr] day [sys] for you you'll get another text message to confirm that booking for monday the 25th it's a free no obligation quote the engineer will let they'll have a look at it and let what they can do and what it's likely to cost obviously they'll have to they they won't let the cost there and then they'll have to work it out but they'll be in touch once they've [usr] and then what do i do [sys] they [usr] i get [sys] will [usr] an email or something with the [sys] and [usr] cost [sys] then it's up to you if you want to proceed or not and that's all done [usr] fine [sys] for you [usr] thank you [sys] thank you take [usr] lovely [sys] care bye [usr] thank you very much cheers now bye bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to [pii] how may i help [usr] er hi there i've got a problem at the moment with a er blocked drain a blocked sewer drain [sys] ok [usr] that's [sys] is it overflowing [usr] er it's it's it's almost overflowing shall i say we had [sys] right [usr] a problem [sys] ok [usr] i had a problem flushing the loose i lifted up the drain cover er outside and it it's full up [sys] ok no problem [usr] i spoke to i i i've done the same with our neighbors and that's that's full as well what i have done is i i have phoned up southern water and and they've said that i to to look out for a for a call or a a text and they try and get to me within 72 hours or something [sys] ok the [usr] that [sys] only thing is [usr] yep [sys] is it's a shared drain and we won't touch a shared drain [usr] ok [sys] if [usr] shit [sys] you say that if [usr] is [sys] you [usr] it [sys] say that your neighbors is full as well [usr] this is [sys] it's [usr] in our [sys] a [usr] gardens [sys] shared [usr] is that right is that is that classed [sys] well [usr] as [sys] if [usr] i didn't i wouldn't have i would be surprised if it was southern waters should i say i thought it would have been private [sys] it wouldn't [usr] but [sys] be southern waters jurisdiction because it's on your property but you've told me it's a shed rain the only thing is we could come and look at yours however if they found it was a shared dream they couldn't do it [usr] ok i mean we we pretty much worked out that it goes from from us to to [sys] onto [usr] our [sys] the dry [usr] you [sys] onto [usr] onto our [sys] their [usr] onto our neighbors and our neighbors is full up as well [sys] right did both of yours flow onto the road [usr] it it must do at some point we have had we've opened up a bigger cover a deeper one and that's not blocked [sys] ok and is that does that flow from do you think you flow from yours to your neighbors [usr] yes [sys] right [usr] it goes probably goes through us to our my neighbors and then to our neighbor's neighbor and [sys] then that sounds to me as if the problem's further down [usr] yes i agree it's not it it's not us but it's affecting us most because we're the end of the line [sys] just bear with me i'm gonna put you on hold and i'm gonna ask my manager because what i don't wanna do is say we can sort out that and then they come out and say no because i don't wanna waste your time just bear with me [usr] ok [sys] and i'll put you on hold i'll come back [usr] all [sys] to you [usr] right thanks [sys] ok dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dina rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices hello there [usr] hi there [sys] hi thanks for being patient [usr] that's [sys] i've [usr] good [sys] just clarified it with my manager he said sounds it should be the local waterboard i said that's fine he's done that but they've said 72 hours he said we could book you a job there's two ways it could go we'd need to put on there that it's potentially a shared drain the engineer could phone you and say no if it's a shared drain we won't attend or he could attend he could take a look he could say to you that's fine i can clear as much as i can but it's not a guarantee it can be cleared and if he does any work at all that still has to be paid for even though he may not be able to resolve the problem [usr] ok yep [sys] i'm putting it into your hands what you want to do [usr] ok how i guess is there's a [sys] if [usr] you [sys] it [usr] have [sys] was [usr] a one [sys] for [usr] off [sys] this [usr] charge [sys] evening [usr] is it or [sys] the call out is free [usr] ok [sys] but for a standard unblock for this evening it would be £260 [usr] ok if we pushed it into tomorrow tomorrow as [sys] tomorrow's [usr] a [sys] well [usr] would it be [sys] if [usr] the same [sys] it's in the day in the day it would be 237 [usr] right ok i'm just trying to think of not trying to upset all the neighbors of [sys] ohh [usr] got young babies and and and all the rest of it [sys] sure the thing is because we're not gonna be able to go on somebody else's property if it's to try and clear we we can only do on your part and if that doesn't clear it if it's blocked further down the line [usr] i mean it it effectively it's it it's not i don't i think the blockage isn't on our property if that makes sense i think it is further down the [sys] you're [usr] line [sys] just backing up [usr] i i mean i've i've obviously we've been round to the neighbors and they said to do what you need to do but i'm also conscious of of [sys] you put in a bill where it may not be cleared [usr] effectively er what what i'm half sort [sys] do [usr] of thinking [sys] you want to think [usr] really [sys] about it [usr] what [sys] sorry [usr] i'm half thinking is cos i've i've just looked wait i lodged a call with some water and they said ohh they get back [sys] hm [usr] to me but it might be 72 hours which is no our toilet our drains would be would be overflowing by then and our next door neighbor is also disabled that makes it a little bit awkward cos the drain goes through [sys] right [usr] his house under his floor it just gets worse doesn't it [sys] have you told them have you told them that your neighbor's disabled [usr] yes i said that they are vulnerable and and they said they will just note it on the call thing [sys] is it worth them calling as well the more [usr] well [sys] i always think the more people call [usr] cos [sys] the [usr] ii i think [sys] more urgent [usr] my [sys] now [usr] my neighbor said i'll leave it with us because it sounds it they i think they phoned yourselves first of all and then he came round and and or they come round and said it's because it's more me that's got the problem i had to speak to southern water er which [sys] right [usr] i've done which [sys] ok [usr] i've done and then southern walter said ohh 72 hours [sys] what the dino said it was more you [usr] dino apparently dino said that my my neighbor who who's disabled they they call dino rod and they said for for for me because it's me that's got the problem at the moment er to [sys] right [usr] call southern [sys] ok [usr] water [sys] ohh right he's probably said the southern water because he knows it's a shared drain [usr] yes [sys] right i think potentially then i think a if i if i book your call he's either likely to say no he's not attending or i mean there's a chance he may try and clear it but if you say the neighbors is blocked and then the one below that is blocked er he might only be able to do a little bit and then you're [usr] pin [sys] still having to pay [usr] it depends on how we i've got a little drain a 12 bit and i've put a i've put a rod down well i've [sys] no [usr] a 5 m rod thing or plastic pipe and that that didn't unblock it my neighbors is under his drain is under his conservatory under the floor he'd have to get this floor up which is do we've gone to the there's three house at the neighbor next to it we've opened up his big drain on the on his side path and his big drain is half full of water where mine's full of water and i suppose it's down the line a little bit his isn't you know his is not quite at the top [sys] ok [usr] and then we opened a bigger drain which is huge you could you could fit a man down that thing and that's empty we think that's the [sys] ok [usr] main one in the street that goes to the street we [sys] ok [usr] we're thinking it's one of the houses a long down for me really but but it still needs someone with with with long mods i suppose really that knows what they're doing [sys] it's your call what you'd me to do [usr] what i perhaps do for now then is if i leave it well potentially leave it for now and then if i can phone up tomorrow tomorrow and probably if if i don't hear back from some water i'll probably just book it with you guys if that's [sys] well [usr] put in and [sys] do [usr] what they can [sys] you [usr] do [sys] want me do you want me to book it for tomorrow and then you can always cancel it [usr] yes ok that's the way of [sys] do you want [usr] that's [sys] to do it [usr] the way [sys] that [usr] of [sys] way [usr] doing it i guess if we do it for tomorrow we'll just have to not flush the loo tonight [sys] and just don't put anything down at [usr] i mean [sys] not [usr] it's it [sys] very [usr] it [sys] pleasant [usr] no it's when i've opened the cover it's it's right on the [sys] do [usr] i [sys] a role play and pretend you're camping [usr] it's [sys] i shouldn't laugh i really shouldn't laugh i do [usr] it [sys] apologize [usr] luckily [sys] i'm just [usr] it's not [sys] trying to make [usr] got [sys] light [usr] to the [sys] of [usr] it's [sys] it [usr] not got to the stage of overflowing yet which is good but er but [sys] now [usr] i'm sure [sys] first [usr] i'm sure [sys] of all [usr] it wouldn't take long [sys] let me just take your post code just to check that we are booking in the area [usr] ok it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] is that [pii] [usr] yes yep [sys] [pii] i'm assuming you don't have british gas home care cover [usr] no no [sys] we are booking in that area let's just have you used us before [usr] no no [sys] ok can i check it is a domestic property ok and can i take your surname please [usr] it's [pii] [sys] and can i take your first name [usr] [pii] [sys] is that [pii] [usr] [pii] [sys] ok do you mind if i call you [pii] [usr] no no that's fine [sys] and can i take the best contact number for you please [usr] yep i'll give you my my my home phone is probably better [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and can i take an email please [usr] yep it's [pii] that's spell [sys] yep [usr] the same [pii] [pii] [pii] [sys] never heard that one before [usr] it was quite old he used to be [pii] [sys] right [pii] [usr] [pii] [sys] ok ok ok i've got a post code of me [pii] [usr] yep [sys] and what's the first line of the address please [usr] er it's my address it's [pii] [sys] ok and save that ok let's put some notes here do you want me to take an alternative number [usr] yes i i give you my mobile it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] what's i know you're booking it but when would i if i needed to cancel when how how what's the minimum cancellation time [sys] you can [usr] i [sys] i've had somebody cancel today and the engineer was on the road traveling to them you can cancel it it's no it's no problem the call out is free [usr] ok [sys] don't worry about that [usr] just [sys] we've got [usr] it's [sys] toilet [usr] not wanting to waste their [sys] is [usr] time really that's all but [sys] no i mean obviously the longer you can give us the the better but we understand i mean the engineer should call you prior to coming out anyway toilet is blocked and manhole is [usr] the toilet's not blocked it's the this [sys] right [usr] just out [sys] slow [usr] it's the [sys] to [usr] the toilet was not flushing very well that's when iii [sys] ok [usr] i looked at the manhole which is outside and that was as a manhole you couldn't fit a man down it it's only small access cover i think it is for the word better word and that was full up [sys] ok [usr] to to the to that house level shall i say or two bricks down [sys] is yes i'm just putting some notes i'm just gonna put potentially this is a shit drain ok [usr] is it i'm i'm just trying to i obviously i don't don't know the ins and outs but if it is a shared drain you're not allowed to do it or is it [sys] we can't we i don't know if i say this wrong i do apologize i think if it's a shared drain it's we we cannot be responsible for it we're not responsible for it i don't know whether it's to do with it's somebody else's property i i don't know but we generally don't touch a shared drain [usr] ok it i guess i don't i don't thinking [sys] i don't [usr] if it's [sys] know i guess [usr] if it's southern water and then they say well our drain is on the street and that's your drain because it's in your garden [sys] i guess i guess why it would be maybe this is me just thinking out loud if we did something that then caused damage to the drain further down the road down the line i don't know we're try if if we're trying to clear say yours but then we create a bigger problem down the line i can only imagine that [usr] could [sys] that's [usr] cause [sys] why [usr] an issue [sys] i [usr] i think it's just a the the the the the the little sewer pipe between us and the the neighbor one of the houses along along is it's blocked going to the [sys] right [usr] cos i think the main one is is free we've [sys] right [usr] opened it up [sys] ok [usr] and we can see that there's water flowing down the main the the the one in the road [sys] right [usr] if you [sys] can i just ask is anybody linked to your property that may be classed as vulnerable [usr] not nn no my neighbor yes [sys] no that's not your on your property unfortunately [usr] no [sys] because [usr] [pii] said that they did try to phone up first and they're vulnerable pensioners and vulnerable disabled [sys] but [usr] but [sys] they wouldn't touch your [usr] but they wouldn't they said it had to be me that called because i was the they they first diagnosed it which is a little bit strange [sys] how [usr] as [sys] are [usr] well [sys] you why has that done that just bear with me let me it's not playing ball they've changed our system while we've been working tonight [usr] that's handy [sys] right there let's see if that's [usr] where are you based [sys] where am i based [pii] [pii] [usr] ok [sys] but we are that's i just need to get a code for tomorrow yes we are doing it for we do the national bookings out of ours just bear with me what i need to do is just get a code for tomorrow to book you in tomorrow just bear with me i'll pop you on hold and i will be with you in a second [usr] ok [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving hello there [usr] hi there [sys] i've got that booked in for tomorrow it is an all day it could be between 8 a.m. and 6 p.m. give us a call obviously they should call you prior to attending why is this blocking again let me open this up in another [usr] but they [sys] now [usr] they they may not be able to to do anything either is that right is [sys] now [usr] that that [sys] as [usr] seems [sys] i said it [usr] i think but [sys] it would be for a standard unblock as i said it would be 237 but obviously if they do come out and they do assess it up they will discuss that with you [usr] ok it could be more [sys] it could be if it's more than a standard unlock but then that's the worry if it is a shared drain and they try to do as much as they can but they don't clear it then there's always the potential that you will still have to pay [usr] ok [sys] but if he believes it's a shared drain he will if he looks at it he will tell you that before he does any work and at that point you can say no if you feel that obviously it's not gonna clear it [usr] i mean we need we need it sorted don't we but but it's just trying [sys] if [usr] to work [sys] you do [usr] out who [sys] go [usr] can [sys] ahead [usr] do it for us [sys] sure if you do go ahead then payment is due by card or cash on completion [usr] ok [sys] good luck i hope [usr] no thank [sys] you get [usr] you [sys] it sorted it's just it's not ideal is it [usr] it's just [sys] and [usr] well [sys] i [usr] one of those things but it's just a bit of a bit strange where you don't know who to who who to ask i suppose it's a an emergency if you but you don't know who the you get passed around a little bit but [sys] i know i'm really sorry hopefully [usr] then it's not your fault [sys] you know we'll get it sorted but it's a it's a bit strange that they've already been out to your neighbors [usr] ohh they haven't been out to the neighbor [sys] 00 ok [usr] they've not been been no no one has physically come it it's only when they've tried to phone er my neighbor sorry my neighbor tried to phone [pii] and [pii] about [sys] right [usr] you you [sys] ok [usr] and who said no it has to go through some water said no one has no one has been out yet [sys] right ok nobody's looked at it yet [usr] no apart from me and my neighbors who opened up the cover and thought ohh dear [sys] ok all right well hopefully hopefully it might just shunt things along to speak [usr] ok [sys] ok [usr] if [sys] best [usr] if [sys] of luck [usr] need to cancel for the reason the number is [sys] we're open 24 hours [usr] it's the same number that [sys] it is [usr] [pii] is that is that right [sys] no because you gave me your landline if you got a pen i can give you the work order number that's a lot easier than giving me your postcode the work order number is ey [usr] ey [sys] d [usr] it's [sys] for delta [usr] dd [sys] wo 348 1584 [usr] ok [sys] all right [usr] yep go from there really [sys] and and just pretend you're camping out tonight [usr] it's a it's a er i just have to be smelly even though i'm i feel i feel very poor at the moment [sys] ok [usr] not enough information sorry [sys] that was after my dinner thanks very much [usr] but no it was me too i was trying to clear the drains myself but i failed [sys] no well can you have a shower [usr] i'll buy i'll buy it if i do that it would overflow i'm in i'm in an awkward awkward states [sys] too much [usr] at the moment [sys] of the country well it might be worth it at least if you well no it might not be i don't know cos nothing's going down is it [usr] no no it's it's their their [sys] solid [usr] water is it's it's well well blocked by the looks of things it hasn't i was hoping the level would have gone down but i don't think it has [sys] ok all right i don't think there's much i can say to that [usr] no no thanks [sys] all [usr] a lot [sys] right [usr] i'm glad you had your dinner [sys] thank you and i hope [usr] right [sys] you it yours [usr] ok [sys] all right [usr] alright thanks [sys] thank [usr] a lot [sys] you bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right [usr] i'm [sys] people [usr] gonna [sys] if you need any help with a drainage problem press one if you require [usr] i [sys] our plumbing [usr] mean [sys] services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help you today [usr] hi there hi i've got a leaking toilet and it's the toilet flash cone that needs changing the the pipe that goes into the toilet for the flush the cone needs changing there leaking there [sys] ok can i take the post code please [usr] it's [pii] [pii] [sys] yep perfect thank you sorry it's just loading up now [usr] it's [sys] and the first [usr] 10 [sys] line of the address [usr] it's [pii] [sys] thank [usr] [pii] [sys] you that's right and is that a domestic property [usr] domestic [sys] domestic ok thank you and do you have a british gas policy cover in plumbing and drains [usr] no [sys] can i take your first and last name [usr] it's [pii] it's spelled [pii] and [pii] i [sys] will you be on site when the engineer arrives [usr] i mean it depends when they arrive [sys] of course of course [usr] will [sys] and [usr] be in the house [sys] can i take [usr] anyway [sys] ok no worries can i take your best suitable contact number please [usr] it's [pii] [pii] [pii] [sys] thank you very much and then can i take a brief description of the issue [usr] the toilet's been leaking and it's due to the pipe that goes into the toilet for the flush water it needs a new flush cone that's what needs changing i've broken the the placebo wall that covers the system underneath at the bottom that's how they have to determine what the where the leak is and what the leak [sys] right [usr] is we've got a the person who has access to the pipe and everything i know exactly where the leak is [sys] ok and [usr] it's just [sys] how [usr] the [sys] would you describe is it is it a small mine or severe [usr] i would say a minor that when you do the flash it leaks you can [sys] all [usr] feel [sys] right [usr] water [sys] ok [usr] falling it leaks [sys] it it it [usr] as long [sys] leaves [usr] as you don't [sys] and then until [usr] the toilet as long as it's at the moment one's just not using that toilet therefore it's not leaking if you use the toilet and flush it then it leaks [sys] ok no worries is there any vulnerabilities of anybody at the property at all [usr] no [sys] no ok [usr] it's not [sys] right [usr] something that [sys] ok [usr] we need someone coming out in 24 hours it's just booking someone in on a particular day to come out and and also [sys] no [usr] a [sys] that's [usr] you guys give a fixed quote on this work isn't it [sys] not on plumbing on drainage we do but not on plumbing [usr] ok all right but i mean this is a pretty [sys] i know [usr] quick job mostly [sys] just looking at availability we've got monday to friday available but we've only got all day appointments [usr] sure monday's good monday's fine we can't do tuesday because we got carpet people coming in we've got double glazing people coming in and the boiler being all on the same day we wanna avoid tuesday but monday or wednesday is ideal [sys] we'll book it in for monday for you [usr] ok monday that's great [sys] perfect that's [usr] i i [sys] all booked [usr] work [sys] in for [usr] from home [sys] you now [usr] i'm home all day my wife's home as well that shouldn't be an issue [sys] ok perfect the engineer will call you before setting off just make sure to look out for an [pii] number it is gonna be an [pii] as he will call off his personal phone [usr] sure ok [sys] no [usr] all [sys] worries [usr] right [sys] is there anything else i can help with today at all [usr] if they come and do the work and that we pay how's the payment done is it done with you guys directly over the phone or do i pay the engineer [sys] it goes to the engineer but obviously it's not the engineer's money what happens is once the work's been fully completed that's when we ask for payment via [usr] sure [sys] cash or card [usr] ok and that's done through the phone [sys] it can be done either over the phone to one of those or it can be paid straight to the engineer via cash or card [usr] ok got you ok that's no problem at all [sys] no worries is there anything else i can help you with today [usr] nope that's it really [sys] no worries and you have a nice day [usr] you too as well thank you bye [sys] bye bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit danu dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name is [pii] how can i help [usr] hi we're having a problem in our kitchen we had water coming out of a of a pipe while the washing machine was running we think there might be a blockage under the sink and we were wondering if you could send someone to fix it [sys] er well have you ever had [pii] there before [usr] it has happened before yes and the thing the other thing that happened this time is also that the washing machine didn't seem to stop draining and spinning completely we're not sure whether in addition to the blockage under the sink there might be something in the water machine drains as well i don't know if i'm explaining this [sys] no [usr] i mean i'm not an expert [sys] you're explaining [usr] but [sys] it just fine don't worry can i take your post code [usr] yes it's [pii] [sys] and the house number [usr] we have it this number i'm calling from [pii] [sys] no as in no sorry [usr] the [sys] the [usr] house [sys] the house [usr] number [sys] number [usr] sorry for the address yes it's it's [pii] [sys] ok can i just take your name [usr] [pii] [sys] wonderful and your contact number [usr] [pii] [pii] [pii] [pii] [sys] anyone who's a vulnerable person at the property [usr] i'm sorry [sys] is there anyone who's vulnerable at the property [usr] no [sys] good and you've not got british gas home care cover have you for plumbing and drains [usr] not for a plumbing no [sys] ok the i can get the engineer to you on well today between now and six rough estimate is about 100 and 70 that includes the va t [usr] 100 and 70 ok i mean that's fine can i ask will they be able to check the pipes of the where the washing machine connects as well or just the [sys] i'll get it that he checks the washing machine as well [usr] ok ok thank you yes that's fine [sys] no [usr] and can we pay how do we do we pay by card with the engineer here [sys] it's card or cash upon completion and that's you said for the engineer [usr] ok ok that's fine [sys] fantastic ok we'll get that booked in we'll see you soon [usr] will they call us when they're arriving [sys] well when when he's on his way [usr] when he's on his way ok just but you said between now and 6 p.m. [sys] that's right [usr] ok ok thank you [sys] all right no problem at all you'll get a text a confirmation or a copy of the reference number other than that we're [usr] ok [sys] all set and we'll see you soon [usr] ok thank you very much [sys] no worries [usr] bye [sys] you're welcome bye [usr] bye | 8Sale
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[sys] good afternoon dino how can i help [usr] i wonder if you can help me we've got a drop block [sys] right [usr] drain it's the first man all that goes out of the house is toilet [sys] right [usr] bath and hand basin [sys] right [usr] on there and it's full to the top i had the top [sys] right [usr] off but i can't shift anything cos i haven't got the gear now not no more [sys] where [usr] we used [sys] abouts [usr] to [sys] are you [usr] but [sys] based please [usr] we're in [sys] ails [usr] helston [sys] i can get an engineer out to you tomorrow [usr] that's fine we're here yes yes that's fine we're [sys] perfect [usr] here tomorrow [sys] the price for us to come and have a look at this type of problem it's 100 and £65 to come through a standard household blockage if the engineer if the engineer [usr] right [sys] deems that blockage non standard on site it's then incur an extra £55 after the first hour per half an hour perfect and it does need to be payment on completion [usr] yes [sys] lovely [usr] fair enough [sys] if you're happy with that if i can take it start by taking your full name please [usr] yes it's [pii] that's [pii] [sys] [pii] yep and the address [usr] it's [pii] which is [pii] [sys] right and the postcode [usr] [pii] [sys] [pii] and a contact telephone number please [usr] the one on one [sys] [pii] [usr] if you got you got that have you [pii] the one cos we don't use a mobile only for emergencies really [sys] no worries lovely and [usr] alright [sys] do you have any parking issues where you are [usr] no [sys] lovely [usr] absolutely [sys] and [usr] not plenty [sys] anybody [usr] of room [sys] with any covid symptoms covid symptoms [usr] sorry any what any covid [sys] and [usr] symptoms [sys] anybody of any [usr] no [sys] vulnerabilities [usr] no no [sys] on site [usr] no [sys] at all no [usr] not really except [sys] no [usr] we're in [sys] no [usr] our [sys] worries [usr] eighties as she says but [sys] and would you happen to have an email address that we can forward any report on to should we need to yep [usr] yes it's it's [pii] [pii] [sys] [pii] [pii] yep [usr] [pii] [pii] [pii] [sys] [pii] lovely i'll get on the system and the engineer will give you a call tomorrow when he's on his way no problem at all [usr] right brilliant thanks a lot [sys] thanks man [usr] bye | 8Sale
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[sys] hello on rod [usr] good morning we had you out a couple of times to do some work over at all for us piper group management services [sys] can i grab the postcode for site please [usr] the post code for the job where you worked [sys] is it for the same is it for the same [usr] same [sys] price sorry [usr] flight it's b for bravo 46 three a for alpha d for delta [sys] thank you ok what's the first line of the address sorry [usr] it's [pii] [pii] [pii] [sys] right but ok how can i help [usr] where the trains were i don't know what what you did last time wasn't on the site we rodded we've just got a lake exactly up there again they blocked the game [sys] ok i'm just looking on here and i can't i can't find a job for you have you got british gas cover at all [usr] er no but this is a commercial commercial property this is we we rent it house [sys] did you say is there a number or a name of the house or the or the property [usr] do er the your contact would be probably [pii] [sys] ok let me just have a look [usr] hyper group management services limited [sys] no i can't find any job history on this do [usr] i can't [sys] how long ago we came out [usr] unfortunately [pii] has flown out to [pii] and i he's left me er with it and all [sys] i i cannot find and and a job for you that we've been to in the past what's the issue you [usr] she [sys] have [usr] sent [sys] to [usr] me an email it's she's put my name's [pii] hi [pii] this has been cleared twice already please if you have a moment could you chat with [pii] to see if they can help they would need paying on the day but if you speak to [pii] that's still a girl in the office she'll be able to help reimburse you straight away [sys] ok and is it just the blockchain sorry [usr] it's on the higher level car park at the back [sys] back at the car park ok [usr] i'll need [sys] no [usr] to be on site cos it won't get through the electric gates could you do it tomorrow or or you [sys] i [usr] give [sys] can [usr] me [sys] get [usr] a [sys] it no i can get it booked in for tomorrow that's not an issue let me just load the screen up and i'll book you a job on sorry the postcode was [pii] [usr] [pii] [sys] that's correct ok what did you say the first line of the address was again sorry [usr] it's [pii] which is cos [pii] [sys] is there's coming up as the solicitors number [pii] 74 [usr] no no it should come up as number three the library it should [sys] number [usr] old school [sys] three [usr] though we converted it into offices it's a large building there's four massive units [sys] and what's what's the name on the unit is it hard to find or [usr] is it what sorry [sys] what's the name of the building called [usr] the four year and it's the one's called blythe house one's called the library once called the school [sys] bye [usr] house if you come up churchill to obviously it's called churchill cos the church is there and you'll just as you follow the road round on your right hand side you'll see a massive complex it's huge you can't miss it [sys] ok right phone number three and what did you say the company's called you're calling from [usr] piper management [sys] piper [usr] services [sys] management thank you [usr] obviously i'll be i'll have to pay you pay do you does your guys have what's her name things in the in the cabs [sys] i'll let the price whilst you're on the phone the attempt to one block for the first hour would be 100 and £80 every half an hour after that £72 and it would be paid by completion you pay by cash card or check [usr] 100 it's 100 and £90 1st hour [sys] yep £72 every half an hour after [usr] there after [sys] can [usr] ok how [sys] i [usr] much [sys] get the best contact number for you please [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] did you say your name was [pii] sorry [usr] [pii] sim si mp er i'm the electrician for the company obviously i'm looking after everything else for the property manager on the holiday [sys] ok no worries right i'll get that booked in for tomorrow what i'll do is i'll get the engineer to give you a call when he's on his way [usr] how long would that be a half hour or [sys] it depends how far away they are it's usually between 2030 minutes [usr] lovely and your name is sorry [sys] [pii] [usr] [pii] [sys] [pii] [usr] ok [pii] thank you very much for your assistance [sys] no it's ok thank you [usr] bye now bye bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning you through to speaking to how can i help [usr] hello is that [pii] [sys] it is indeed [usr] right the toilet's slightly blocked i've tried everything homemade stuff to fix it it's going down but then the water rises again and then goes down again there's something wrong i i'm [sys] indeed [usr] not in a a mad panic but i wondered if somebody would be able to come out [sys] we can we can do you have a contract with british gas for plumbing and drains or paying for it as a one off [usr] no [sys] no [usr] no [sys] and it's a residential property [usr] yes [sys] what's your postcode please [usr] [pii] [sys] [pii] right what we do then there's no call out charge [usr] right [sys] the engineer would go out and have a look at it before they do any chargeable work they'll confirm the issue in a fixed price [usr] right [sys] from there you can go either way if it's a yes it's cash or card on completion if it's a no there's [usr] right [sys] no charge now [usr] ok [sys] just as an indication if it is just a block somewhere along the line whether it's inside or out even if it's just a blocked and there's no other underlying issue that needs sorted you'll be looking at 170 including vat to do the works but as i say engineer will confirm once he's seen it [usr] right we have had you out before and i mean it was very efficient i thought it was more 70 though are a couple of years ago it would it have been 100 and 70 [sys] it [usr] then [sys] wouldn't be about a year ago it was 145 i don't [usr] right [sys] know about the seven [usr] ok [sys] what's the first line of the address [usr] [pii] [sys] and your name please [usr] it's missus [pii] [sys] let's have a look i can see in here well it has changed a lot hasn't it to be honest that was back in this is three years ago it was 90 90 [usr] how ma how many [sys] 90 [usr] three years ago [sys] 0 [usr] that's what that's [sys] it's [usr] what i thought [sys] troubled [usr] it was [sys] in three years but what ha what but what hasn't he [usr] i know well i know it's just that my income hasn't that's that's something that hasn't [sys] that is mine [usr] er when when [sys] let's have a look [usr] when [sys] let's [usr] do you think [sys] have a look [usr] you could [sys] great [usr] fit [sys] is there any [usr] it [sys] medical [usr] in [sys] conditions or vulnerabilities on site that are relevant we need to know about no [usr] no [sys] and your [usr] no [sys] best contact number [usr] no you well my best well i better give you my mobile [pii] [pii] [sys] all right i will be in 60 seconds yes ok i have availability friday tomorrow [usr] yes that would be ok but i go to work [sys] i can't [usr] in the afternoon [sys] guarantee it [usr] it would [sys] to be [usr] need [sys] honest [usr] to be morning [sys] if it's not an urgent if it's not urgent monday [usr] ohh right no that let me just have a look er [pii] er no i'm [sys] ok [usr] er i'm [sys] when you're back [usr] going to [pii] with somebody er well [sys] ok [usr] what about [sys] ok [usr] the following [sys] if we're going [usr] week [sys] that far [usr] beginning [sys] ahead options [usr] the ninth [sys] for you between eight and 11 and six any day you [usr] 00 any day i [sys] the morning or the afternoon [usr] er well could i make it the monday [sys] right [usr] that [sys] monday [usr] that [sys] the ninth then between [usr] morning [sys] eight and one [usr] please [sys] arrival engineer will ring you on route about half an hour before and you'll get a text confirmation in a minute right [usr] right [sys] we'll see you monday the ninth [usr] ok [sys] no problem take care bye bye now [usr] thanks [sys] bye bye [usr] very [sys] bye [usr] much [sys] bye [usr] thank you bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully | 8Sale
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[sys] good afternoon [pii] i'm in [usr] hi good afternoon i wonder if you can help me we had some work done by yourselves last year but we also had a quote from one of your engineers for to be fit in the property [sys] ok [usr] and i'm just wondering if you still have a record of that it's something that we probably we didn't go ahead with at the time that's something we are considering now [sys] ok what's your postcode please [usr] it's [pii] [pii] [sys] press [pii] and who am i speaking to [usr] yes [pii] [sys] september last year [usr] we had the taps sorted out in the downstairs toilet but we had a quote for durga valve to be fitted with a problem in the the [sys] it is [usr] in the attic or the pipe code with the roof in the attic [sys] ok i haven't but what i can do is arrange for a plumber to come round and give you a new quotation [usr] that'd be great thank [sys] it's all the same details as eight wine draw caerphilly [usr] that's it [sys] telephone [usr] that's it [sys] number and in a mobile [pii] yes that's the correct one are you available [usr] that's [sys] on [usr] me [sys] monday [usr] no problem [sys] ok [usr] i work from home [sys] what i'll do is i'll get it booked in for monday and the engineer can come round and then he can give you a free quotation [usr] brilliant thank [sys] all [usr] you for that [sys] right no problem [usr] cheers [sys] thank you [usr] ok [sys] bye bye [usr] and what time was this sorry did you say monday [sys] i'll [usr] or [sys] put [usr] he [sys] it [usr] just [sys] in [usr] calls [sys] for monday [usr] to arrange [sys] morning [usr] a time [sys] they run between eight and [usr] that's [sys] one [usr] fine 8 to 1 perfect thank you for [sys] no [usr] that [sys] problem thank you [usr] cheers [sys] bye bye [usr] take care bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas [usr] excuse [sys] please [usr] me [sys] listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] six would you mind just grabbing us handle for a six sorry [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] this is yes yes i think you should [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us [usr] annoying [sys] to get the job done [usr] that that not that famous night in our history right i think i can book on this [sys] it's really easy to book appointments online just visit dino dot com [usr] to the station the waffle blanket all the way goodbye transfer and then even stood and waited for the train to leave i could wave it over the over the over the road bridge and i was standing waving with the bag hanging off but he never did yes but later he [sys] dino [usr] will [sys] is one of [usr] be [sys] the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're [usr] i [sys] here to help [usr] the no what what he i suppose with this i know it's no it's just i think [sys] our local teams of expert engineers are available [usr] this [sys] across [usr] needs [sys] the [pii] [usr] to be there [sys] 24 7 365 [usr] and i think [sys] days a year [usr] we need to be going here to [pii] and [pii] and or you [sys] good afternoon you're through to [pii] at how can i help [usr] hi [pii] it's [pii] calling from the jericho coffee traders in [pii] we have a blocked toilet unfortunately [sys] ok i'm [usr] sorry i just lost you for a second [sys] no it's all right can you hear me now [usr] yes i can thank you [sys] thank you is it a commercial property or a domestic property [usr] it's a commercial property [sys] commercial and do you have british gap home care cover at the premises [usr] no [sys] no ok no worries what i'll be able to do is take all the details and we'll be able to get an engineer out to the property for you is that ok [usr] perfect thank you we may [sys] look [usr] have an account or something because we've had someone out before [sys] let me have a look what's your post code of the premises [usr] it's [pii] [pii] [sys] thank you and the first line of the address [usr] is [pii] roger house or jericho coffee traders [sys] right ok that's fine can i just confirm is the billing address the same address as where we'll be attending is there someone on site who would make the payment [usr] that's correct [sys] ok that's fine it'll be two seconds while i just fill in some details is there anyone vulnerable on site affected by the problem [usr] no [sys] thank you two moments [usr] and tea [sys] there we go you said it was [pii] and then what was the rest of the address [usr] roger house rog er [sys] i'm just looking for it at one moment [usr] no worries [sys] roger house [usr] or oxford eco center what [sys] possibly [usr] what are [sys] that one what's the street called i know hello anyone there hello keep terminating the call [usr] a | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drink services from block veins to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us get the job done hi you're through to [pii] how can i help [usr] hi my name is [pii] i'm calling from ferrick over in essex i believe i've got a blocked toilet or a drain i've tried unlocking it myself using a plunger however i don't think that worked and when i flushed the toilet the water appeared to be coming up from a a drain cover outside in our garden [sys] ok ok do you have a toilet that you can use it's not affected [usr] our upstairs toilet i believe it's that's fine [sys] ok [usr] at [sys] do [usr] moment [sys] you have a british get home care policy at all or are you are you enquiring about a chargeable unblock [usr] inquiring about a chargeable block [sys] ok and is this [usr] yes [sys] at your home address where you live where you're having the issue [usr] yes yes [sys] i'll just run through the cost with you first of all [usr] no right [sys] the call out itself is free of charge the price to unblock the drains monday to friday between eight and six starts from £180 [usr] ok [sys] that's to do the unblock using the rodding method or the high powered water jets we say it starts from 100 and £80 because if there's a bigger issue with the drain such as damage to the drain obviously the price would increase from aaa fixed rate of an unblocked but they'll be able to discuss that with you on site if you find any further issues if you do proceed with the unblock or any further works it's all dealt with through the engineer on completion by cash or card [usr] ok perfect [sys] but if you want to go ahead i can have a look to see when we can get you booked in [usr] yes please if that's ok [sys] can i take the postcode please [usr] yes [pii] [pii] [sys] and the first line of the address [usr] [pii] [sys] any vulnerabilities or any health issues that i need to note down [usr] no none [sys] and your name as well [usr] it's [pii] [sys] can you spell your surname for me please [usr] certainly [pii] [sys] perfect and your contact number [usr] [pii] [pii] [pii] [sys] it's your downstairs toilet did you say [usr] yes it is it's out in our utility room [sys] ok just bear with me one moment not showing any availability on here is it ok if we just pop you on hold and i'll ring through to the office to see when the next available appointment is [usr] that's fine [sys] just bear with me [usr] ok [sys] ok [usr] thank you [sys] i'll pop you on hold now [usr] no worries thank you [sys] hi thank you for holding yes [usr] no worries [sys] there's no answer at the local office now all i can do at this time is book you in for say let's say wednesday it would be monday that's the susan [usr] monday that's fine what [sys] it [usr] time [sys] would be [usr] do [sys] an all [usr] you reckon [sys] day appointment between eight and six i can give you the number of the local office [usr] ok [sys] and if you give them a call they might be able to narrow it down for you at the morning of the appointment [usr] no worries that's that's [sys] no [usr] great [sys] problem [usr] thank you [sys] just bear with me one moment [usr] cheers [sys] ok i'll book it in for monday then i'll just put this [usr] thank [sys] through [usr] you [sys] and just confirm this and then i'll give you the number for the they rocket if the problem gets any worse as well and it starts affecting any of the other toilets leaving you without any working toilet give us a ring and let us know and we can see we can get somebody out as an emergency but for now that will be the next available do you have a pen there and i'll give you the number for the local office it's [pii] [usr] go for it yep [sys] [pii] [pii] [usr] yep [pii] that's great thank [sys] ok [usr] you [sys] well that's been booked in for monday then [usr] wonderful [sys] thank you [usr] thank [sys] have [usr] you very [sys] a good [usr] appreciate [sys] day [usr] that cheers [sys] at [usr] you too bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you've reached how can i help [usr] i i'm interested in a one off repair for a broken toilet please [sys] for what sorry [usr] a one off repair for a broken toilet [sys] ok what's the postcode of the address please [usr] [pii] [sys] did you say [pii] [usr] [pii] dl delta [pii] [sys] thank [usr] [pii] [sys] you ok the local office are currently closed at the moment they open at 9 a.m. i can provide you with the direct number [usr] right [sys] if [usr] ok [sys] you wanna try giving them a call it's [pii] [pii] [usr] [pii] [sys] [pii] [usr] right just ring them at nine o'clock ok thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote good afternoon you're through to [pii] at how can i help [usr] hello we've got a couple of blocked trains outside trains that need looking at it's not an emergency but just whenever you can [sys] of course what i'll need to do is take some details from you we can get an appointment [usr] ok [sys] do you have british gas home care cover [usr] no i don't [sys] ok and is the property a domestic property or a commercial [usr] it's [sys] property [usr] domestic [sys] ok for me one moment [usr] thanks [sys] and what's the post code of the property [usr] it's [pii] [sys] yep just a moment thank you and that was er and it's a drainage issue [usr] it is we've got three little outside trains and i think they've just got clogged up with leaves i think they need pumping out or [sys] said [usr] clearing [sys] no ok you've not got british gas home care cover it's a domestic property where you live it's not commercial is there anyone vulnerable living in the property [usr] no [sys] anyone with illnesses or disabilities [usr] no [sys] thank you and the first line of your address [usr] it's the forge [sys] ok one moment and the four what's the street called [usr] and it's [pii] [sys] sorry i'm just looking for the forge [usr] ok [sys] there is [usr] brilliant thanks [sys] ok and what's your full name [usr] and it's [pii] [sys] and then what's your surname [usr] it's [pii] [pii] [sys] thank you and your best contact number for us to contact you on [usr] is it's this number i think can i give you both the landline is [pii] [sys] [pii] [usr] [pii] [pii] [sys] ok the second number i'll take in a moment [usr] ok [sys] just because i've got to go on a different page [usr] ok [sys] for it [usr] no problem [sys] in regards in regards to pricing for [usr] yep [sys] an unblock at a property you'd be looking at about 100 and £70 which includes the va t for an unblock at a property do you still want to proceed with the booking [usr] is is that for all three drains [sys] that's for an unblocking at the property if it depends on how the drains are all connected until the engineer gets to the property i wouldn't know that but if [usr] ok [sys] all [usr] no [sys] the [usr] that [sys] drains [usr] sounds [sys] are linked [usr] fine [sys] and the engineer will be able to ok and is there anyone vulnerable living in the property [usr] no [sys] anyone with illnesses or disabilities [usr] no [sys] thank you ok and can i three drinks are all go outside [usr] sorry [sys] are the other three drinks outside they're external [usr] are they [sys] are the external drains [usr] they are sorry it's [sys] ok [usr] a bad line [sys] and can you hear me now [usr] that's better [sys] ok three external drains are they blocked at the moment or is it just for clearance [usr] er they are draining but not particularly well there's one that's really bad the other two were ok i [sys] ok but your toilet and bathing facilities inside the property they all away is that correct [usr] they're fine it's run [sys] ok [usr] off rain [sys] ok [usr] water and it's it's an external drain for a a garden tap i think it does take the washing machine waste as well [sys] ok just gonna see what available we've got [usr] ok thank you [sys] i what i'll do is before i do check i'll take that mobile [usr] sure [sys] phone number [usr] just in case [sys] and that mobile number as well ok [usr] you want to [sys] when you're ready [usr] ok it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] brilliant and the landline number is that still the best number for us to call for [usr] i've tried the landline first cos the mobile signal's not great but obviously if i'm out [sys] ok [usr] you can leave me a message on my mobile [sys] availability i have got today if you wanted [usr] ohh [sys] today [usr] perfect [sys] it'd be an all day time slot from now till six [usr] super great [sys] i'll put you in for today the engineer will give you a call when he's on the way to the property [usr] lovely [sys] once it's all been completed it's payment upon completion and the engineers can accept the card [usr] that's fine it'll be before [sys] right [usr] six [sys] before six if you've not heard anything before six just give us a call and we'll find out [usr] ok [sys] what's going on [usr] that's great thanks ever much [sys] alright [usr] all right [sys] take care [usr] cheers [sys] bye [usr] thanks [sys] bye [usr] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas [usr] what [sys] please listen to the options carefully [usr] i put this off [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you sure to da my name is [pii] how can i help [usr] i wonder if you can help me i've got a potential blockage from the toilet just the manhole cover i've well i think it's the manhole cover that it the stack pipe comes to and the manhole looks absolutely fine and clear i think the blockage is just between the stack pipe of the house to the manhole cover because the water from the when you flush the toilet and plunge it comes up it's coming up through the shower the the shower based [sys] ok bear with me a quick second what is your postcode please [usr] it's [pii] i wasn't i it doesn't matter if someone necessary today i just wanted to really know how much it roughly costs or something that really [sys] ok well if it's not today you if it's not a bank holiday your normal your normal working week monday to friday between eight and six plus the work and va t is 100 and £80 [usr] ok [sys] ok did you say nn 67 papa alpha it won't be a moment and what's the first line of your address please [usr] it's [pii] cottage in [pii] flint hill park or flint hill house [sys] no ok is it [pii] is that the name of the house [usr] it's a cottage on the same land [sys] ok because what i have here that it says [pii] park are there multiple cottages with different names [usr] there's a cottage on the on the land of that of that property [sys] ok no worries bear with me and what's your name please [usr] it's [pii] [sys] did you say [pii] or [pii] [usr] [pii] [sys] ok as the footballer ok and what's your contact number please [usr] it's [pii] [pii] [sys] did you say [pii] [usr] no [pii] [sys] ok [usr] [pii] [sys] ok now is there anyone who is vulnerable within your household [usr] no [sys] ok and do you have any plumbing or drainage policy cover with british gas [usr] no [sys] alright and the property is it for domestic or commercial use [usr] it's well it's just where we live [sys] ok no worries bear with me i'm just inputting the information and you said any time you flush the toilet backs up through the through the shower [usr] well every time you you you flush the toilet the toilet does rise and then if it was to to plunge it it does then come up through the shower and also it was coming up through the sink as well [sys] ok [usr] but i said i've i've looked at the main drain outside that i think that it goes to and that looks quite clear i think really it's just a blockage obviously in the actual stack pipe because obviously when you plunge it it's it's coming up through the the basin [sys] ok no worries won me a moment to see one and you did say there's no vulnerable person within the house [usr] no no it's just no it's just me and my wife and two kids [sys] ok i can get you someone out to tomorrow between eight and one or between one and six which would be your preference [usr] between eight and one [sys] ok no worries you will get a call or a text prior to the engineer's arrival and obviously they will discuss the quote with you the price and if you want to accept it you can pay by cash or card on completion and they will also bring a card machine as well [usr] ok cool did you say did you say that is 100 and £80 is that what you said there [sys] on on on the the only way that that gets more than a eight if you have to be a sun drain or collapsed drain or something really really serious in which case they would tell you straight away look this is the issue and the onus is then on you to either accept or refuse if you refuse it you don't get charged as there's no call out fee anyway but your general run of the mill rod in high pressure jet wash stuff that it's it sits at that price [usr] ok cool [sys] alright no worries that's been booked in for you now just listen out for a call or a text tomorrow please ok [usr] cool i'm for tomorrow i won't be here it might be worth because where we live the the main gate someone would have to let you in with a a manual clicker or an app on their phone i'll probably better off if i can give my wife's number and then then that per the driver or whatever can ring her and then obviously she [sys] ok [usr] can let [sys] bear with [usr] that [sys] me a [usr] person [sys] quick second [usr] in [sys] bear with me a minute what is your what's what's your wife's number please [usr] it's [pii] [pii] [pii] [sys] ok no problem i'll just put it down as mrs [pii] [usr] that's [sys] ok [usr] fine let me can i just i just wanna double check yes you got it down as [pii] [sys] yes [pii] [usr] [pii] what did it when you put the post code in what did it come up as sorry [sys] it came out there's several cottages a lot of cottages pop up then it says [pii] hill park [usr] ok can you if you go on there you can just just see if it says orchard cottage or flint hill house because that's what's on the that's what's on the k [sys] them [usr] outside [sys] alright let me just check let's see if not i can do that i'll just manually change it anyway [usr] ok [sys] two [usr] but if you put [pii] house when he turns up to the there's a double black gate and then obviously if he rings my wife then obviously she can come down and let you in and then go from there [sys] ok i've got on here there's the coach house [pii] [pii] park [pii] [pii] park west [pii] greenfield new house farm and orchard cottage [usr] it's for orchard cottage then that's all of them are in the same the same on the same bit of land anyway apart from one of them but [sys] bear with me a quick second what did you call what did you it's [usr] if you book [sys] it's [usr] [pii] [sys] a [usr] then that will leave you to the main gate and then obviously when my wife lets the person in she can also then direct to the actual cottage on the land [sys] ok let me just put that note on the special notes as well and you said that the double black gates you said [usr] there's a double double black gate and then obviously when the driver just parks there my wife will just have to walk down the drive clip her in click them in and then the gates will open and obviously they can drive in because the keypad the keypad at the main gate isn't working anyone that turns up they just have to ring us [sys] alright no problem that's been that's been noted down ok [usr] ok perfect thanks very much [sys] no worries [usr] cheers [sys] take [usr] bye [sys] care now [usr] bye [sys] bye | 8Sale
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