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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to how can i help [usr] morning i i booked online but i did it last night and i did it for today and i just don't quite trust that anything is gonna happen [sys] right [usr] i just wanted to make sure that it has gone through all right [sys] ok i'll have a check for you now what's the postcode [usr] it's [pii] [pii] [sys] and the first line of address [usr] [pii] [sys] thank you not a problem it is booked in for you today and [usr] ok [sys] [pii] is scheduled [usr] then [sys] around 1 p.m. just have your phone available and then she'll give you a call [usr] perfect ok great thank you that's just really [sys] no [usr] reassuring [sys] worries no problem and let me just confirm i got the correct number i've got a mobile number [pii] [usr] that's right [sys] right perfect that's fine then ok all good is there anything else i can do for you [usr] no that was it [sys] ok take care now bye [usr] lovely thank you bye bye bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning welcome to i know you're speaking to [pii] how can i help you [usr] hi [pii] i think i need someone to come round and maybe have a look at the cctv my waist stack [sys] ohh right then [usr] i think it's [sys] do [usr] if i'm [sys] you [usr] honest [sys] have no that's fair enough do you have any home care covers her with british gas [usr] i haven't no mate [sys] no worries sir can i take a note of your post code please [usr] sure is [pii] november 5 [pii] number [sys] thank [usr] 17 [sys] you couple of thank you sir give me a moment number 17 [usr] that's [sys] thank [usr] it [sys] you excuse me sorry [usr] nice [sys] ok you sorry number 17 [pii] [usr] that's [sys] is that [usr] it [sys] sir thank you thanks again for your patience sir can i take a note [usr] that's [sys] of your name please [usr] sure it's [pii] [sys] ok and if i could take a note of the best telephone number that the for the engineer to call you on [usr] it be [sys] when [usr] this [sys] they're [usr] number [sys] on the way if that's ok i i can't see mister [usr] ok [sys] i do apologize [usr] [pii] [pii] [sys] sir [usr] [pii] [pii] [sys] sorry [pii] is [usr] that's [sys] that [usr] it sorry [pii] [pii] [sys] thank you thank you sir do you have an email address i can take a note of [usr] it's [pii] [sys] please [usr] [pii] [pii] [sys] thank you only for contacting you regarding this issue we don't use it for marketing purposes or anything that thanks mister [pii] thank [usr] ok [sys] you it's only fair to let you and just to let that straight away thank [usr] thank [sys] you [usr] you [sys] who's that in the background bless [usr] one of my children [sys] how how have you got have you got [usr] got [sys] any [usr] three [sys] piece of nose i've [usr] keeps [sys] got [usr] me [sys] three [usr] busy [sys] but [usr] all right [sys] well i've got three but mine are let me [usr] older [sys] get this right now for 42 38 and 36 [usr] ohh wow [sys] just [usr] wow [sys] but i have got [usr] you [sys] 10 [usr] you're the other friend [sys] on the other end definitely i've got 10 grandchildren as well [usr] wow [sys] ranging [usr] you got a busy [sys] from ranging from 22 down to five which is [usr] incredible [sys] an an an amazing it's it's a lovely experience it's a bit manic [usr] well that's nice to have a big family [sys] if a bit manic if if we hit if we have and the celebrations on wednesday my dad's 90 er [usr] got [sys] he he's [usr] you [sys] at our house and it'll be a bit crazy then unfortunately i'm on a day off i've not i've not got to er inflict background noise again for any customers ringing in right do you have any sewage showing er flooding out at all [usr] no i don't think it's sewage i think what is happening is the sink isn't draining properly i'm getting [sys] right [usr] water backing up into my kitchen sink [sys] right [usr] but it's also backing up through the washing machine i presume [sys] hm [usr] they're on the same waste pack [sys] it certainly sounds it sounds it [usr] it's all internal i think i live in a block of flats on the second floor [sys] right [usr] i don't think anyone below is having issues i think [sys] all [usr] it's [sys] right [usr] an isolated issue what i think is happening not being a plumber when the water's running down the pipe that's connected er that runs through the flat it's running over the waste stack and it's coming [sys] right [usr] back up into the machine or vice versa it's just [sys] i got [usr] water [sys] you [usr] is still able to drain but not well at all i think it's quite blocked but [sys] thank [usr] i either [sys] you [usr] want someone to come and have a look at it either with some something technical rather than just thinking what cos the the the issue is you can't you can't see the piping cos it's in the wall [sys] yes [usr] you can access the traps and stuff but where the waist stack is it's behind it's hidden into the wall behind the kitchen cupboards i think maybe it either the cctv i i've had people come through with a and stuff before but that's that's helped me understand what the issue is likely to be i think [sys] right thank you thank you what we normally do i mean i can do one or two things i can arrange for an engineer to attend to investigate or a and or i can [usr] and [sys] raise [usr] it's a [sys] a job request for a cctv cameraman [usr] 806 [sys] to to attend we [usr] it [sys] can it to be fair it's your goal entirely if we do a a routine unblocking which would be using the equipment that would be [usr] perfect [sys] that would be it would be monday to friday £170.01 70 inclusive of va t if it's if it's a cctv sorry if if you want to go down if you want to arrange for a cctv engineer to to come along and do that for you then the it will discuss what i'll do i i've got the job raised virtually now and the and the i'll send it to the office and the office will ring you to discuss that earliest availability and costings [usr] what roughly does is the starting price for that normally [sys] for the cctv it depends i say i might i will apologize to you because i i don't know that [usr] -huh [sys] no our our line not we we we normally book just a routine unlocking but i know the facility is there for a cctv should you wish [usr] that's [sys] to go [usr] fine [sys] for that or or alternative we can get an engineer out to attend [usr] i it's unclear sorry just on the engineer coming out what [sys] hm [usr] equipment are they coming with because i this isn't an unblocked plumber getting a plunger it's not a wet fact [sys] no [usr] hobby it's not a sunny [sys] no [usr] snake [sys] no no [usr] what do they come with cos i don't [sys] they [usr] wanna [sys] have [usr] waste [sys] rod [usr] anyone's time [sys] no sir don't worry i don't don't want to waste your money either to be fair to you but our engineers have on the vans they would have usually the rods which is they would have the high pressure water jet jet machine and [usr] -huh [sys] a n a number a number of other tools that but i don't know cos each van tends to have a different selection of different equipment available [usr] and how how does it work if they've come out had a look at it and they haven't got what they need what [sys] well [usr] in terms [sys] you [usr] of charging [sys] you don't [usr] do [sys] pay [usr] i get [sys] anything no [usr] you wouldn't get anything they'd just [sys] no [usr] come out [sys] sir [usr] and have a look at it and say [sys] they [usr] i haven't [sys] will [usr] got [sys] come [usr] the right [sys] on [usr] stuff at the moment [sys] and arrange to come back with the right stuff if you if if if you agree to that and come [usr] ok [sys] back and come back do the job and get paid for it but no it's it's there's no no cha no cost for a call out it's only if the engineer does the work and you're happy with the work then you pay the engineers [usr] ok understood and it's all up front costing is it if they've come [sys] yes [usr] out [sys] sir yes sir as i said it would be 100 [usr] 100 [sys] it [usr] and 70 [sys] would 100 and £70 inclusive of va t payable on the day after the engineer has done the work [usr] ok and they take card payments do they [sys] yes certainly [usr] ok great i'm wondering i don't know i'm in two minds it's obviously just in terms of timing deficiencies and stuff part of me thinks well it would be good for engineers to come up but i don't want to be rude but i don't want just a plumber that's only versed [sys] no no [usr] in unblocking [sys] no no [usr] the sink cos i need someone that's a drain or waste stack specialist [sys] well [usr] thing and that's why [sys] it [usr] i'm blocking [sys] it is have to dano operate on a network of local offices and there's always a plumbing office and the drains office you i i will be se either way whether you want to go for the cctv or the engineer out i will be sending this to a to the drains office [usr] perfect it's [sys] do [usr] definitely that it's [sys] doing [usr] and again [sys] it that [usr] it's [sys] way [usr] internal stack it's not an external one there's no there's no [sys] no [usr] access [sys] i [usr] to the drains [sys] no i i've [usr] if [sys] put [usr] you [sys] that [usr] could [sys] on [usr] put [sys] my notes [usr] notes on that just if you could put down my assessment which is believe it's an internal waste back blockage only accessible via traps and then obviously i can walk it through with them thanks much for your patience i think maybe let's go with the engineer first just because that might save [sys] yes [usr] me money if they think they can do [sys] certainly [usr] it without having to go with a camera but if not they you they sorry those guys don't come equipped with the endoscope stuff cameras to see you [sys] they will have well they will have it they they will on the van they will either have the cctv equipment or what's called a luxi and the lux the only difference is the cctv is recordable the luxe is the same piece of equipment but it doesn't record but you do get the the the pictures on you you do get the screen the pic the [usr] understood [sys] vi video on the screen [usr] could you put a note on on the system for one of the guys to be sent with that stuff cos that that would allow us to deal possibly deal with it the same day it it needed [sys] certainly [usr] to get a camera [sys] certainly [usr] down i don't want them to come up without a camera if you could please just put that down on the notes [sys] that's on there everything you've mentioned [usr] i'm being [sys] is [usr] a [sys] on [usr] matter [sys] there [usr] of fact it's just efficiencies cos obviously i'm taking time out as well to get just see [sys] and [usr] one [sys] you [usr] of these [sys] pay [usr] guys [sys] sorry sir also for it's it's your property you're paying for the service you're entitled to to be as precise as you wish and ii i and i appreciate it and our engineer will appreciate it and the office will appreciate it because they'll know precisely what you want rather than rather than just getting a job for a no it's it's great that [usr] great [sys] you [usr] thank [sys] check [usr] you [sys] let me check the availability for us if that's all right that's all right now if that's ok thank you [usr] that's fine thank you [sys] is it is there is any mister [pii] is anybody in the property classed as being vulnerable at all [usr] no no [sys] thank you right we can get somebody out on tuesday if that would be acceptable [usr] i think how how does either wednesday or friday look [sys] that's [usr] cos [sys] fine [usr] i might be [sys] that's [usr] able to [sys] fine [usr] be at home [sys] sir we [usr] then [sys] check yes apologies i i always go for the ear the earliest available but you choose wednesday or friday and we can get that booked in for you sir [usr] ok great cos i took friday [sys] of course of course you can [usr] i [sys] that's the 20 [usr] friday [sys] 29th [usr] please [sys] isn't it that isn't it [usr] yep [sys] 29th have you got a pen handy mister [pii] i can ask you to take a note of the dino booking reference [usr] bear with me one second [sys] certainly thank you [usr] ok [sys] thank you sir it's sorry the letters first is d delta yankee whiskey oscar or dywo and then it's numbers it's three double four [usr] for four [sys] double 127 [usr] ok [sys] that's all booked in and the engineer the next contact will be the engineer on friday morning ringing you to let what what time will be there [usr] ok [sys] and if [usr] they don't [sys] you [usr] give you a specific time when they [sys] nnn no no we don't at this stage it is an all day appointment at the moment but the engineer but you'll get you'll get the engineer will contact you on on friday morning to give you a be a much much better idea of what what time he or she will be there [usr] ok great thank you [sys] again [usr] what was your name brilliant [sys] [pii] thanks for speaking [pii] [pii] there's a few there's a few [pii] it's quite a common name in dino but [pii] [usr] [pii] [sys] yes sir yes sir please thank you [usr] all right great if there's feedback i'll give it is pos positive experience [sys] thanks thanks for lovely to talk to you and you take care have a have a nice weekend [usr] likewise [sys] sir [usr] all the us [sys] thank [usr] would be a big family [sys] thank you sir and your young family you take care of them all thank [usr] thank [sys] you [usr] you very much [sys] bye [usr] bye [sys] bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello my | 8Sale
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello [pii] [usr] hello my name is [pii] and i live in [pii] and i was hoping to get a quote to have someone clean the 34 outlets on my roof i live on the top floor of the of the building [sys] ok unfortunately madam you have reached the wrong office we don't cover [pii] area let me give you the correct office number [usr] thank you one second i'll get in also a pen i can write the correct extension [sys] it is [pii] [pii] [pii] [usr] [pii] ok great thank [sys] no worries [usr] you thank [sys] no [usr] you [sys] worries [usr] bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] two [sys] good afternoon through to dino we talk to [pii] how can i help you [usr] good morning i'm calling you because a plumber came to me today because i got a recurring issue with my drainage in my bathroom and he told me that i may need some hydro jet drainage that's why i'm calling you to see if your company could do that and how much will it cost please [sys] ok see i i don't understand what you i i someone from dino has been there today [usr] yes correct [sys] what's your postcode thank you [usr] [pii] [pii] [sys] how what's that that's not coming up whiskey give me the postcode again [usr] sorry can i call you back a bit later i need to jump right now sorry about that thank [sys] ok [usr] you [sys] no problem | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [pii] speaking how can i help [usr] hi i wondered whether i could book for somebody to come out and have a look at my external drains i think they are blocked with some gravel [sys] ok do you have a home care policy with british gas [usr] no i don't [sys] that ok is it a property where you live [usr] yes it is [sys] and are you the property owner [usr] yes [sys] a standard job between the hours of eight and six monday to friday is 100 and £70 the engineer comes out and finds it's anything different than he would you while he was there [usr] ok [sys] is that ok [usr] that's fine [sys] what's the postcode please [usr] it's [pii] [pii] for [sys] 5 [usr] november [sys] a.m. and the first line of the address [usr] [pii] [sys] just search it right now sorry it's just going a bit slow in the system [usr] it's ok [sys] i thank you and what name is it please [usr] [pii] [sys] and what's your contact number please [usr] it's [pii] [pii] [sys] anybody in the property vulnerable [usr] no [sys] and is it affecting anything indoors [usr] no not yet hopefully it won't [sys] i'm just putting these details in now and we'll see what availability we've got [usr] thank you [sys] ok are you in tomorrow [usr] i can be until two o'clock [sys] ohh right it's an all day they're working on all day slots at the minute what about wednesday [usr] it's a bit of an issue just because i have i have a work thing at five till six on wednesday which i can't change and i have to be present for i can't really be interrupted at that time but i am around the whole of the day apart from that i don't know [sys] i can [usr] if there's anything [sys] pull [usr] that could be [sys] i can put a note on ask him before five [usr] if you could that would be wonderful thank you [sys] if i book that in for wednesday and [usr] and what's the the earliest that they would come round [sys] bye bye [usr] ok thank you [sys] ok that's all booked in now he will ring you beforehand anyway and then [usr] ok [sys] we'll require payment completion of the work [usr] ok and can i do that by [sys] card [usr] a card or bank transfer [sys] that's fine [usr] ok [sys] ok that's [usr] perfect [sys] all booked in for you now miss [pii] [usr] thank you very much for your help [sys] you're welcome take care now bye bye [usr] you too bye [sys] bye | 8Sale
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[usr] and [sys] thank you for calling dino rod partners with british gas [usr] i think you definitely [sys] please listen to the options carefully [usr] yes [sys] we can get you to the right team [usr] 32 [sys] if you need any help with a drainage problem [usr] i wouldn't have thought [sys] press [usr] thank [sys] one [usr] you [sys] if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i think one strange wasn't it [sys] did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] dz three now we'll see maybe monday [sys] we record calls for quality and training purposes welcome to dino my name's [pii] how can i help [usr] hi [pii] i i think we have a blockage somewhere between our house and our cess pit you guys have been out to help us in the past and was hoping to get you back out again please [sys] ok let's grab some details we'll have a look is it something that you that you normally pay for you don't have british gas cover for your [usr] i [sys] drains [usr] have no we used [sys] no [usr] to have british gas [sys] ok [usr] home care and it just got too expensive [sys] ok no worries let's have a look what's your postcode there [usr] it's [pii] [pii] [sys] and what's the first line of your address [usr] [pii] [sys] absolutely fine bear one moment i'm just gonna pop into here i'll see if i get it sorted for you [usr] me too [sys] let's have a look right just gonna pop that one let me have that and then we can make sure it shows not on the it's confused matters right there we go perfect and if i could just take your name [usr] it's [pii] [sys] yep [usr] and the last name is [pii] [pii] [sys] that's absolutely fine and it's your own home isn't it you own it as well as live in it you don't rent [usr] i [sys] or anything [usr] do [sys] all [usr] yep [sys] right there we go let's have a look let me joke wow is it the main drain is it everything goes through the one drain down to the bit [usr] i mean [sys] you [usr] ultimately [sys] know [usr] i i it may be that he has to have a look at a few different spots [sys] no [usr] around the house in order to figure out which one of them is causing the i i'm gonna guess a combination of the kitchen and the upstairs loos and the shower i i don't think there's just one [sys] no [usr] contributing [sys] no [usr] factor to this [sys] that's fine [usr] it may well be that he has to have a look in a few different spots [sys] no that's fine i mean we'll check everything anyway it was just to to double check that everything ends up ultimately going through the one [usr] ultimately there [sys] but no worries [usr] ultimately it all goes to the same place [sys] that's fine and is it is is it been overflowing is that how you found it or are things just slow to drain or what [usr] we've we've got a couple with the kitchen and the upstairs shower are slow to drain [sys] bye [usr] and we've got a a backpack outside of the house what happens is the kitchen drain drains into an outside drain at the front of the house [sys] right [usr] and that that is backing [sys] right [usr] up it's it's happily contained at the moment but it's not gonna take much longer [sys] ok [usr] before it's a real problem [sys] no right let's pop this into here [usr] thank you [sys] yes th that and what's the best contact number for yourself on the email [usr] this one [sys] ok doke no into that we've got it tells me [pii] does that sound familiar [usr] that's it [sys] perfect yup put into that and then we can grab some availability for the local team we'll just wait for it to save [usr] super [sys] those [usr] bad [sys] details but there we go wow i mean there's availability to have a look today we can do it this morning or we can do it in the afternoon it's whatever works best for you really [usr] that would be amazing this morning or this afternoon [pii] are you here this morning because i was gonna go to chill at ok when you say morning or afternoon is from when [sys] a morning [usr] to when and [sys] is [usr] when [sys] between [usr] to when [sys] eight well now and one and then an afternoon is between 12 and six right on [usr] no [sys] no [usr] morning [sys] problem [usr] would be great [sys] pop that into that i'll just reserve that for us just waiting for it to confirm it saved it there we go that's that arranged in there as you probably know from previous visits if you've had one since you last had your cover then it's a fixed cost normally as long as just a normal baby build up there's not damage in the drain or anything which is unlikely then it's 100 and £80 including va t but that's everything in jet in that's included no problem with [usr] ok brilliant and [sys] you [usr] do do [sys] do [usr] we pay the engineer or do bill us afterwards [sys] engineer will [usr] or [sys] normally sort it at the end of the visit you can do it on a card or you [usr] ok [sys] can do cash whichever works for you [usr] ok great [sys] but the engineer will sort [usr] ok [sys] out once everything's cleared [usr] lovely [sys] and sorted they'll get that done for you do you have a contact email at all just for billing purposes one second [usr] of course i'll say it and then i'll spell it it's [pii] [sys] yup [usr] that's [pii] and then [sys] yup [usr] [pii] [sys] ok doke not a problem at all no problem as i say it's not used for marketing or anything it's purely just to send you invoices or anything that let me just have requests one now but no [usr] great [sys] that's absolutely fine i'll pop that through a couple of minutes you should get a text message through just with the booking reference and the local team's number shouldn't need it for anything just your confirmation it's gone over and the engineer will give give you a about 20 minutes half an hour before let that we're on the way is that ok [usr] that's fantastic [sys] no problem [usr] thank you [sys] 11 [usr] much [pii] that's hugely relief [sys] last question [usr] i just [sys] just [usr] knowing [sys] for [usr] they're [sys] the [usr] coming [sys] engineer [usr] brilliant [sys] and everybody's safety on site there's nobody there that's got any vulnerabilities you the engineer to be aware of is there mobility issues medical anything that [usr] no [sys] no fantastic [usr] no [sys] pop [usr] no [sys] that [usr] everyone's [sys] in there it just saves them asking later we obviously this time of year we want to keep everybody safe no there we go well we always want to keep everybody safe but [usr] that [sys] what i mean we don't want to risk giving anybody elderly co colds or cough [usr] understood [sys] or anything else for it but [usr] i [sys] no [usr] know [sys] there we [usr] that [sys] go [usr] time [sys] well that's [usr] of year [sys] all gone [usr] i [sys] through [usr] hear [sys] for you we'll [usr] you [sys] be there [usr] i hear [sys] as soon [usr] you [sys] as we can this morning all right you're very welcome [usr] amazing [sys] cheers thank [usr] thank [sys] you [usr] you much [sys] thank you bye bye [usr] ok take care bye | 8Sale
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[sys] thank you for calling [usr] coming [sys] dino [usr] back [sys] rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] pluming problem isn't it [sys] did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] much but there's much [sys] we record calls for quality and training purposes [usr] and that's what they're gonna do [sys] good afternoon you're through to my name is [pii] how can i help [usr] i wanted a quote please for a block toilet for a block toilet [sys] ok is this in your home or is it in a commercial premises [usr] home [sys] and is this do you have a policy with british gas that provides cover for plumbing and [usr] no [sys] drains ok do you want to tell me what the issue is it the only toilet that you have [usr] we got two upstairs toilets and one downstairs but my wife struggles with the stairs at the night saying she has nothing longer than knee op we tried doing it through our emergency covers with the bank and they can't get anyone out until tuesday the earliest they said try somewhere else and they may be able to reimburse depending on what the call out fee is [sys] is there a do you are you able to use a is there a toilet that can be used apart from the one that is blocked [usr] when the downstairs yes but i said she struggled in her night certainly because of the knee see i have to that's why you had to put it through [sys] you're saying that it's she she doesn't have the availability [usr] well she [sys] of [usr] does she does [sys] of the toilet [usr] she [sys] overnight [usr] struggles in the night time yes because obviously she could get down the stairs [sys] ok [usr] and i i mean i have to come down with her see [sys] right ok i'll say because of that this if that was the case if we were to treat it as an emergency and book it for today then the our prices today after 6 p.m. our prices start at £270 [usr] right [sys] which is inclusive of va [usr] right [sys] if it's tomorrow our prices start at £170 which are inclusive of va [usr] tomorrow cos i only i've only covered up to £200 we'll have to leave it till tomorrow then she stayed downstairs for night or something [sys] is that something that you wish me to raise for [usr] well [sys] you [usr] can we book it in for tomorrow then please [sys] let's see if there's availability i can we'll go through [usr] ok [sys] and see if there's some availability i'll i'll try and find out for [usr] ok [sys] you can i ask you first of all for the postcode [usr] yes it's [pii] [sys] -huh the first line of the address [usr] [pii] [sys] and your full name please [usr] [pii] [sys] i'm only gonna see what availability [usr] ok [sys] there is when we get through certain parts of the booking process unfortunately [usr] ok [sys] let's see what comes up for you [usr] ok [sys] the other option is i could do it as an emergency cos you say cos you have the trouble getting up and down the stairs and i can book it and say that you're not available today and we'll book you in for tomorrow [usr] ok [sys] ok let's try that one it's 17 [pii] you said i'm just looking to try and find the property on our systems to start with just bear with me while i'm doing setting this up for [usr] that's [sys] you [usr] ok [sys] i'm just filling some [pii] [pii] [usr] that's right yes [sys] hi it's [pii] www we [usr] west ham is the we we [sys] i miss [usr] we [sys] the [usr] we do you wanna spell it to you [sys] i i thought it was i got i can spell it it's ok it's just that i missed the for some [usr] right [sys] reason when i was in it first of all what's the best contact telephone number for you [usr] it's probably the one i'm ringing on now it's [pii] [pii] [sys] [pii] [usr] that's right [sys] ok i'm just setting up the work order for you now [usr] ok thank you if you do they let him no [sys] i'll just fill in in a couple more boxes and i'll just go through i'll [usr] ok [sys] just run through the prices with you again just to make sure you're aware [usr] ok [sys] we need confirmation that you'll be available tomorrow all day tomorrow [usr] yes [sys] ok i'm just going to see if it'll let me put a date i let me try it this way see if this works for you and i can confirm if it's been booked for tomorrow but before i do that i just need to i say run through the prices with you again then for tomorrow our prices clearer blockage start at £170 which is inclusive of va t the engineer will come out and assess what needs to be done and he'll confirm the price with you before starting any works as long as you're happy with that price and is doing the work the engineer will complete the job there and then and would expect to be paid on completion via either cash or card [usr] right if it's more [sys] ok [usr] than £200 what i do then cos the bank said they will i'll have to wait till the follow [sys] well as i say the the price will be agreed with you before the engineer starts any work [usr] right ok [sys] is that ok [usr] if we [sys] ok [usr] decline then will we still have to pay for the call out now [sys] no there's no there's no charge for the call [usr] right [sys] out no [usr] ok [sys] right let's have a hopefully it'll let me choose the date bear with me i just need to try and get a code off a colleagues bear with me let me get that [usr] ok that's fine ok i know that few days after [sys] just waiting for it i was just trying to get confirmation i can put the appointment in the diary for tomorrow for you [usr] ok well we get paperwork as well with that because i i've gotta send a copy of that then to the [sys] you will get a receipt [usr] ok [sys] certainly will do yes [usr] ok [sys] just had a response now sorry to keep you waiting long hopefully get a an answer shortly fingers crossed this should work for you it's just showing me another way of doing a stand if i just that sure right let me try again looks i need to try it again for you one minute [usr] ok [sys] right good right just bear with me while i complete this for you sorry it's a little bit long winded we'll get there just doing a new one now for you [usr] right [sys] here we go on monday would you i i can book it for monday am is that ok [usr] yes [sys] lovely let's get this booked in for you then it's working this time [usr] ok [sys] i'm just gonna confirm the booking for you now and then shortly after this call you should get a confirmation text message to your mobile with the details of the booking for you [usr] ok [sys] sorry it was a bit long winded there but we've got there now i've managed to book the appointment for you [usr] does it give you a time slot that it just says [sys] no [usr] morning [sys] we [usr] or [sys] don't give you a time slot because it's it's a it's a morning it's any time between 8 a.m. and 1 p.m. but what we can't give [usr] ok [sys] you a specific slot we engineer will give you a call when he's on his way [usr] right ok i'm just looking at my my details from my bank now it says the invoice has to be an official company letterhead [sys] it should be an official receipt though it's usually issued centrally from the office you can get one from the local office that the engineer is sent from the engineer will give you the full details when you when he takes payment from you and explain what you'll get and where it comes from [usr] ok and does it would it would it be off tech registration details on it or something is it off tech [sys] the engineer will have those details for you [usr] ok ok or got [sys] seven [usr] safe or whatever [sys] that's that's all booked for you now [usr] ok there we are is is there any the contact if there's any issues now i'll ring this number back again then is it [sys] well on the number on the text message that you should get the [usr] she [sys] the there [usr] just comes [sys] should be a number for the local office that's going to be sending you the engineer and they're open [usr] ohh [sys] from 8 [usr] right [sys] a.m. in the morning i can [usr] ok [sys] give you their number [usr] i [sys] if you'd me to give you that beforehand [usr] no [sys] no [usr] it it's it's [pii] is it [sys] that's the one [usr] there we are [sys] lovely that's [usr] there [sys] all [usr] we [sys] booked [usr] go [sys] for you [usr] lovely [sys] ok [usr] ok thank you very much ok [sys] sorry it was [usr] cheers [sys] long winded [usr] you [sys] but we got there [usr] that's ok no worries [sys] cheers [usr] ok [sys] now bye bye [usr] thank you thank you bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at dino how can i help [usr] hello good morning i've got a a toilet that's not flushing properly there's a blockage in the in the drain i think it it is flushing at the moment and it's clean but i think it the it'll back up till it it'll not work properly i i'd to book somebody to come out and clear it please [sys] ok [usr] i i [sys] let's [usr] did [sys] have [usr] try [sys] a look do you have any phone [usr] i did try [sys] go [usr] to [sys] on [usr] do [sys] sorry [usr] it online but the dates there was no date to book it was up to the up to today and it's not an emergency i can wait a few days [sys] ok and have we been out to the property before did you say [usr] yes you have [sys] ok what's the postcode [usr] it's [pii] [sys] just repeat that again for me sorry [usr] sorry i didn't quite catch what you said i'm a bit tired of hearing [sys] no it's ok just repeat that again for me [usr] yes [sys] please [usr] it's [pii] [pii] [sys] ok let's have a look and just confirm your name for me [usr] yes it's missus [pii] [sys] ok that's fine let's have a look and did you say it was your toilet that was blocked sorry or was it the drain [usr] yes the the toilet's not flushing properly it clears but the water clear water comes to the top and then it goes down slowly and then it gurgles [sys] ok that's fine and is there anybody at the property with any vulnerabilities that we might need to be made aware of [usr] no i i live on my own [sys] ok [usr] i think that there must be a problem you've been out to me a few times over the years i think there might be a problem with the drain i think there must be something that's causing in the back back the blockage [sys] we can certainly have a look at that for you just confirm for me the best contact telephone number [usr] it's [pii] [sys] ok perfect that's fine to have anything unblocked with us it starts at 100 and £80 and that includes va t if it is more complicated it can be re quoted but only if you're happy do we go ahead if not you're under no obligation ok and the next available appointment i have at the moment is on tuesday it can either do the morning or the afternoon on tuesday for you [usr] yes the morning i think it'd be better [sys] the morning certainly ok that's fine with it being a mobile number that we have down for [usr] yes [sys] you you'll receive a text message from us just to confirm the booking it'll have a reference number and our local offices contact number then if you're wanting obviously to ask any questions speak to us anything at all you can contact the the office on that number directly but yes the engineer will give you a courtesy call when they're on their way as well ok [usr] yes ok [sys] ok are you happy for me to get that all booked on for you for the tuesday morning [usr] yes yes it's a bit expensive it's what used to be but but he needs doing [sys] ok that's fine not a problem at all i'll get that booked on now for you anything else i can help with that's all booked on now for you and that text should come through in the next couple of minutes [usr] no that's fine you can't give her a time for the the appointment [sys] it'll be it'll be between eight and one and the engineer will give you a call when they're when they're away [usr] ok that's fine thank you very much [sys] you're very welcome have a lovely [usr] and [sys] day [usr] you too thank you bye bye [sys] bye [usr] bye [sys] now | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to here at how can i help [usr] hi my name is [pii] i'm calling from hatfield house we've got a a blockage reported with you but we've managed to fix it i just need to cancel it [sys] right ok let's have a [usr] save [sys] quick look [usr] you a trip out [sys] no that's all right and what's the postcode please [usr] it's [pii] [sys] have a look and what's the first line of the address [usr] it's [pii] [sys] is it [pii] [usr] it is [pii] [pii] [sys] that's fine and you just want to close it down and see if she's resolved itself is that correct [usr] please [sys] right just confirm for me the contact number the job was booked with [usr] [pii] [sys] perfect that's fine i'll get that closed down now as you've requested [usr] lovely [sys] thank you for letting us know and have a wonderful day [usr] all right thank you very much [sys] bye now [usr] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to [pii] how can i help [usr] hi good afternoon to you my name is [pii] i'm phoning to inquire about clearing out a blocked drain [sys] ok [usr] it is the the rain water coming down from the roofs the down pipe and then into the main drainage pipe the clay pipe which goes underground there appears to be some blockage in in that underground pipe the water isn't going down and [sys] ok [usr] ii i had a a workman to clear the well check the down pipes et cetera and it all it is all clear but there seems to be some blockage down in that clay pipe which disappears underground just wanted really if you're able to whether the scope of your work extends to that and whether you're able to find out what the problem is that i can decide what the best action would be whether i need to contact my insurance or whether i can pay for the work myself and get it done [sys] can i just check is this your own premises [usr] yes yes it's it's our home and it's on [pii] [sys] and do you have british gas home care for plumbing and drinks [usr] no i no [sys] ok [usr] ii i don't have [sys] can [usr] that [sys] i take the postcode of where you are please [usr] yes [pii] for golf [sys] and the first line of the address please [usr] it's [pii] [sys] and the besides [usr] [pii] yes [sys] and can i take your name please [usr] yes sir my name is [pii] surname is [pii] [sys] thank you [usr] yes i thought it was a simple clogged up down pipe or something but no no it seems to be more than that but as i said before i involve insurance and various other things just wanted to have an expert advice on i guess you have the means to to to to locate the problem and [sys] can i just take the best phone number for you please [usr] the the one i'm calling on is the home number [sys] do it it doesn't [usr] er it's [sys] sorry [usr] [pii] [sys] go on and there do the area code [usr] it's [pii] [sys] there's nothing obvious overflowing it's just it's causing a bit of problems [usr] well the the the rainwater is isn't it is coming down the down pipe and then and then er within within a very short time it it's coming up [sys] right [usr] a spring under pressure from the ground level the there is a blockage in the in the down pipe in the underground pipe as i say i had the workman to to do in fact we even had him to dig out a little bit of the paving stones and a bit of the lawn to see yes there's a brown clay pipe disappearing into the go into the mountain [sys] and does anyone in your house have any vulnerabilities [usr] vulnerability well not really we're all old [sys] ok [usr] old people here in the house but [sys] they can come [usr] a fast [sys] out tomorrow morning [usr] on that is [sys] if that's [usr] nothing [sys] ok what had happened is the guys themselves would come out they do an inspection both for the inspection and call out are free the guys can just check for a problem if they did find a blockage then the price would start 187 [usr] right [sys] sorry 180 including va t and then it would just be a cash or a card payment set them once they've finished [usr] the 1 £880 is [sys] if they did find [usr] what [sys] a blockage [usr] for [sys] no [usr] the [sys] if they did find [usr] investigation [sys] a blockage to clear it would be 180 the inspection and call out themselves are free they'd come out just checking what the problem was [usr] ok [sys] and if they [usr] ok [sys] did find a blockage just confirm you what it is make [usr] yes [sys] sure that you're happy for them to do it and then just get on with it [usr] yes ok and i mean ii i have in the back of my mind i don't it could be just debris which has come off the roofs and on and clogged up or it could be something more [sys] collapsed [usr] sinister you know a tree [sys] that's [usr] roots [sys] all part of the reason [usr] or [sys] why [usr] some [sys] they'll [usr] something [sys] come out and just have [usr] that [sys] a look they will phone you when they're on the way and it is booked in for tomorrow morning if that's ok just between eight and one [usr] any time or [sys] all right no problem thanks for that [usr] between eight and one ok [sys] no problem [usr] thank [sys] thanks [usr] you very [sys] a lot bye [usr] much [sys] bye [usr] indeed i do appreciate it thank you bye bye | 8Sale
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[usr] hi is that diner or [pii] [sys] we're based in [pii] [usr] police in [pii] [sys] no [usr] is there [sys] there [usr] one [sys] isn't [usr] in [pii] [sys] no [usr] do or is it just through there isn't and you do [sys] i [usr] no [sys] quote [usr] obligation [sys] over the phone [usr] quote [sys] what's the problem [usr] is that [sys] what it is [usr] what it is we've checked the downstairs toilet is is blocked we had the cesspit cleared and whatever we thought it might be something to do with that but it still seems to be the same we've either got we're feeling we've either got a collapsed drain or there's a blockage in the [sys] right ok [usr] the pipework at the side [sys] to [usr] of [sys] clear [usr] the house [sys] or attempt to clear a blockage is 100 and £80 if they suspect there's a collapse obviously they'll pop a camera down to confirm that for you if you needed a camera survey to present to your insurance company to be able to pursue a claim on your house insurance a camera survey is £249 plus va t [usr] ok i'll 240 or 100 and 80 if it's it doesn't look it's a a normal block really by the sound [sys] 202 [usr] of it would be the ca the camera's [sys] £149 [usr] 242 [sys] plus [usr] 180 [sys] va what m what makes you [usr] 49 [sys] think that it's a collapse [usr] plus 80 and it because we've done my partner is a plumber and he's done the usual stuff that they do trying to get it back to him with with a mop and that stuff and putting flesh and water through and stuff [sys] ok [usr] that [sys] have [usr] but it doesn't [sys] you has [usr] seem [sys] he tried [usr] to have done anything [sys] rods or the high pressure water chatting right [usr] no he hasn't tried that yet but but he how much [sys] 100 [usr] it be for [sys] and [usr] for [sys] £80 [usr] the rods and the pressure washing 100 and £80 [sys] 249 [usr] and then if it's the camera [sys] plus bat [usr] it's 2 40 have you got the have you you'd have to pay for the the two lots of it if it if it turned out that the rods didn't do it then you'd go [sys] well [usr] on to [sys] it depends [usr] camera is [sys] really [usr] it is that what [sys] if [usr] it [sys] you [usr] is [sys] just want to know if it's collapsed or not you get a written report to present your release and the footage ok in in which case you may not need a camera survey [usr] we're probably gonna have to pay ourselves anyway [sys] that's [usr] what [sys] well [usr] whichever way [sys] because of their experience you see they they get a feel for things if there is a collapse or not [usr] because you'd be able to tell from the rod pressure is it [sys] no problem ok bye bye bye bye [usr] right can i i'll i'll ring you back i'll just find out i'll speak to my sister and see thanks anyway thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's through did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] i think i might have been cut off but i'm not sure | 8Sale
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[sys] dina rob plumbing [pii] speaking how can i help you [usr] hi there i was looking for a plumber i've got a bit of a leak and a pipe that's feeling a shower [sys] and [usr] i [sys] what's [usr] was just [sys] your [usr] wondering [sys] postcode [usr] [pii] [pii] [sys] do you have british gas home care cover at all [usr] no i don't [sys] bear with me [usr] thank you [sys] hello good morning you're through to [pii] i believe you'd to book in for some chargeable works [usr] yes [sys] no [usr] please [sys] problem at all just to confirm the postcode it's [pii] [pii] [usr] correct [sys] and can i have the first line of your address please [usr] it's [pii] [sys] [pii] fantastic and what's your full name please [usr] [pii] [sys] and your title [usr] miss [sys] the best contact telephone number for you my love [usr] it's this one it's [pii] [pii] [pii] [sys] thank you it's [pii] [usr] [pii] hang on let me read back [pii] that's it you [sys] i [usr] got any [sys] know bless you right let's have a nose on demand save can you briefly just tell me what the issue is please [usr] yes there's a pipe that feeds our shower and i think it's leaking at the valve it's the hot or cold water tap pipe i'm not sure which [sys] that's [usr] one [sys] fine leading to shower is the shower behind is behind tiles or anything that [usr] the no the pipe the pipe is just behind the toilet [sys] ok [usr] it's accessible [sys] that is fine how would you describe the leak would you say it's controllable [usr] i've got a big town under it but it's just [sys] no [usr] constant [sys] problem [usr] dripping [sys] at all ok in terms of availability i can come out this afternoon between one and five i've got [usr] ok [sys] all day tomorrow all day wednesday pm wednesday all day thursday pm thursday all day friday pm friday when would you that's [usr] today [sys] fine [usr] if it's possible this afternoon [sys] we [usr] i'll [sys] can come [usr] be [sys] out [usr] in [sys] what we normally tend to do is come out and quote first if it's a quick simple fix with with van then they'll normally ask me what our availability is looking and if we've got availability to carry out the works today at the moment touching every bit of wood [usr] ok [sys] i can it's not looking too bad if it's if it's going to take less than an hour i'm i'm happy for us to crack on and do it today i have just had an engineer [usr] good thank you [sys] i've got an engineer traveling to be at 18 now i could send him to you after that within the next [usr] huh [sys] 2 to 4 hours [usr] that'd be great that's fine [sys] okey [usr] no problem [sys] dokey [usr] we'll [sys] my [usr] be [sys] lovely [usr] in [sys] no [usr] thank [sys] problem [usr] you [sys] at all see you soon bye [usr] ok thank you cheers bye bye | 8Sale
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[usr] when did they come thursday [sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling dino [pii] speaking how can i help [usr] hi there we had someone out last thursday who came and had a look at our blockage he cleared the blockage but there's a 5 m tree root growing through the drain he said that he'd provide us a quote with [sys] all [usr] breaking [sys] right [usr] i haven't had that come through and i was hoping that would [sys] let me have a look what's the postcode of where the job was done [usr] [pii] [pii] [sys] let me have a look and what name was the job done under [usr] b chis lett [sys] and if i could just take the first line of the address [usr] [pii] [sys] and just for data protection as well if you don't mind can i take your mobile phone number [usr] [pii] [sys] brilliant let's have a look i can see now i'll call that local office for you what's your email address that i can get them to send it to [usr] [pii] [sys] [pii] right bear with me [pii] i'll i'll give them a call now [usr] brilliant fantastic thank you ever much [sys] no problem no problem [usr] bye bye [sys] do you mind staying on the [usr] i [sys] you go no you go i'll get them to just send it to you it's fine [usr] ok all right brilliant thank you [sys] all right [pii] [usr] cheers bye [sys] no [usr] bye [sys] problem take care bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon [usr] hi there [sys] you're through to [usr] we've [sys] [pii] [usr] just [sys] here at [pii] [usr] purchased [sys] how can i help [usr] an office building in [pii] we've got we think we've got a a drainage issue outside i'm not sure if it's connected up to our building i assume it probably would be but there's a house stay next door to us as well i was just wondering if we could get somebody to come out and have a look at it please it [sys] ok [usr] seems [sys] you [usr] there's [sys] say [usr] a blockage [sys] there's a blockage [usr] there's a strong smell coming [sys] there [usr] from [sys] sorry [usr] it and it looks the drains filled up to the top it's got a cover on it's got a cover on at the minute but it looks it's got over floor [sys] right that's ok and is it just water that's come out just [usr] f [sys] normal water [usr] it's [sys] is there anything foul sorry ok let's have a look [usr] it's [pii] [sys] what's the postcode for the area [pii] [usr] no i haven't [sys] and have [usr] no [sys] we been to site before fine what's [usr] it'll [sys] the [usr] be [pii] [sys] first line of the address [usr] s space it's the social call [sys] let's have a look it's [pii] six let's have a look and what was the name of the company [usr] the [sys] sorry [usr] social [sys] i'm just going to look through the list here now the social call [usr] 12 [sys] i have that here now and who currently [usr] a what [sys] have [usr] sorry [sys] that contact who can [usr] me [sys] i list as [usr] [pii] [sys] this contact ok and [usr] [pii] [sys] what's the best contact number [usr] [pii] [sys] yep [usr] [pii] [sys] yep [usr] [pii] [sys] yep it's fine and is there anybody on site with any vulnerabilities [usr] no [sys] that we might [usr] there's not [sys] need [usr] no [sys] to be made aware of ok that's fine go in there ok that's my ok happen in a commercial booking is it gets sent to our local office and then what they do is give you a quick courtesy call just to confirm attendance and costings to make sure that you're happy and if you are they'll get that finalized for you if not you're under no obligation [usr] that's fine [sys] to proceed [usr] i'll just wait [sys] ok [usr] for a call [sys] that's correct the office should be in contact with you shortly [usr] ok [sys] they don't close [usr] lovely [sys] until [usr] ok [sys] six [usr] thank you very much [sys] ok you're very welcome [usr] but [sys] have a nice day [usr] all all [sys] bye [usr] brilliant cheers mate thank you [sys] that's [usr] bye [sys] all done for you right | 8Sale
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[sys] thank you for calling plumbing northeast our office opening times are monday to friday 8 a.m. to 6 p.m. and saturdays and sundays 9 a.m. to 5 p.m. if you need assistance outside of these hours please redial our national call center on [pii] that's [pii] thank you thank you goodbye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com [usr] perfect [sys] for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi this is how can i help [usr] hello i was wondering if we could have a drain survey or at least a cost for one of my sites in [pii] and [pii] we're having a large build up of water around our drains and we're just a little bit concerned that there may be a blockage or something causing an issue i was just wondering if as i mentioned we could potentially have someone come out [sys] ok [usr] and have a look [sys] if [usr] and [sys] you [usr] give [sys] give [usr] us [sys] me [usr] a quote [sys] the postcode of the site i'll transfer you over to the dining office in the area they'll be able to explain the price and the procedure for you roughly [usr] that's that's [sys] in the seven [usr] golf lima seven six bravo quebec [sys] right i'll transfer you over now thank you [usr] brilliant thank you [sys] thank you for calling diner road covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have received please press three to book in or reschedule a drainin repair press four for please press five for all other inquiries please press six hello [pii] speaking [usr] hello my name's [pii] i'm calling on behalf of archaeology and kemble i was just wondering if i could get a quote from yourselves for a survey of our drainage and also potentially a cost [sys] can [usr] of [sys] i just take your postcode [usr] or [sys] please [usr] clearing [sys] sir [usr] out some of our drain [sys] hello hello can i just take your postcode please sir yes [usr] hello [sys] sir can i yep [usr] can you hear me sorry [pii] [pii] [pii] [sys] right and you want a to get unblocked [usr] a survey a survey of our current drains and potentially blocking them our landlord doesn't really do much in terms of work on drainage he says the drainage is absolutely fit for purpose fit for purpose even though it's on an old raf base and well it was built [sys] right [usr] in the fifties i'm not sure [sys] ok [usr] it's [sys] no problem to [usr] that [sys] get [usr] good [sys] you unlocked it's 100 and £70 sir if you wanna look and see sir then we'll [usr] yep [sys] do that for £100 sir but if you want it recorded unfortunately that's a £300 [usr] £300 for recorded £100 for [sys] yes [usr] a survey [sys] it's that [usr] and [sys] the [usr] then [sys] £100 [usr] if it's to be recorded [sys] just for a look [usr] 300 [sys] and see [usr] is [sys] survey [usr] that correct [sys] that's how if it's if it's done with the unblock [usr] ok ok with the some of the draining questions were the drains are sort [sys] without [usr] of in a central courtyard [sys] coming to [usr] would [sys] have [usr] that [sys] a look [usr] be an issue [sys] at it it's really hard to say is is there access to that courtyard [usr] no problem [sys] then we would have to send [usr] through the building there [sys] a second [usr] is [sys] man [usr] i'm not sure [sys] for health and safety reasons that way and that's an extra cost of £48 per hour [usr] ok no problem if i was to say for them to come and have a review of the basic review of the drainage around the building and also to clear [sys] right [usr] out the central [sys] ok [usr] courtyard [sys] how how big is [usr] how [sys] the building [usr] much would that [sys] sir is it a standard house or is it a commercial [usr] it's it's a office [sys] right then [usr] building [sys] we we we would [usr] it's larger [sys] have to come out and [usr] than [sys] quote that [usr] a house [sys] one sir [usr] that's no problem [sys] ok if i can [usr] it be [sys] just [usr] possible [sys] take [usr] to [sys] your [usr] arrange [sys] name [usr] to come in and quote [sys] and [usr] then [sys] address [usr] it's my name's [pii] and the address is [pii] [sys] yep yep [pii] [usr] hello sorry i think i've lost you there cos business park [pii] [sys] and the best contact [usr] [pii] [sys] phone [usr] [pii] [sys] number please sir yep [usr] the one i'm on that will be [pii] [sys] yep [pii] [usr] [pii] [pii] [sys] yep [usr] [pii] sorry [sys] ok i can get an engineer [usr] [pii] [sys] with you this afternoon sir yep [usr] this afternoon perfect i will let my colleague know because i'm not there personally on site she's a lady called sarah s and i'll let her know now that you [sys] yep [usr] guys are coming [sys] ok [usr] to have a look at the [sys] sir [usr] central [sys] no problems [usr] area [sys] i'll [usr] in [sys] get [usr] the external [sys] that organized [usr] of the building [sys] for you ok then no problem bye [usr] that's excellent brilliant thank you much for the help far thank you much thanks bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hi you're through to how can i help [usr] hello i've got a problem with my kitchen sink drain it's been blocked with some food matter i've managed to use a drainage snake to clear it but i think it needs jetting and properly cleaning with with equipment it's it's just about draining now but it won't it will clog up again do you have someone who can deal with that [sys] right is this regarding a domestic property or a commercial [usr] domestic [sys] do you have british gas home care cover for your plumbing and drones [usr] no [sys] no can i take the postcode please [usr] it's [pii] [sys] [pii] [usr] that's right [sys] ok based on what you've described to me the soonest we'll be able to get an engineer sent sent out to you will be tuesday next week [usr] tuesday's good [sys] it'd be tuesday onwards it depend on the availability of that office now we don't have a call out fee regardless of which date or time the engineer tens which means we don't charge customers for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as a quote you'll then need to agree to a quote for the engineer to then start the work as it's payment upon completion cash or card and for joining the week monday to friday within office hours 8 a.m. to 6 p.m. starting price for blocking is 100 and £80 and that's va p included [usr] ok can i book that in for tuesday what's your cancellation policy if i can get someone before that [sys] you could just give us a phone call in and you won't there's no cancellation fee [usr] ok and and what what notice do you need a day or just the same morning [sys] preferably a day or the morning golf purely because it's the morning golf the engineer is assigned [usr] exactly [sys] just as soon as possible really [usr] ok that's fine because because my i don't think my normal plumber has the jet equipment thing that i want it cleaned with which is why i came to you guys but i'm hoping i can get it done before tuesday but can i book in tuesday and then i'll call you back if i need to change it [sys] ok can i take your first and surname please [usr] it's [pii] [sys] and your mobile number please [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] i've got [pii] [usr] that's right [sys] first line of the address please [usr] for saint james's terrace news [sys] anyone at the property that has any vulnerabilities we should be made aware of [usr] no [sys] ok just bear with me a brief moment please [usr] thank you [sys] we've got tuesday afternoon available afternoon [usr] she's [sys] what [usr] definitely [sys] do you mean that would mean then you would any time between one and 6 p.m. and we'll give you a phone call once we run it [usr] that's fine [sys] great ok that's fine i'm gonna anything else i can help you with [usr] no that's it thank you very much [sys] you're welcome take care now [usr] cheers bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to my name is [pii] how can i help [usr] hello [pii] my name is [pii] er i'm looking to try and get someone else to fix a draining problem i've got in my [sys] ok that's a well i take it that's at your home domestic property right and you have not got british gas home care cover for plumbing and drains have you [usr] no [sys] not a problem ok [usr] i just [sys] say again sorry [usr] how much is it a month [sys] for home care i honestly i don't know [usr] ok [sys] but i can get you through afterwards if you want to have a little chat with them about it just to see get a quote on how much it would be a rough estimate for us though is well i mean roughly looking at about 100 and 70 approximately [usr] well i guess then [sys] let me see here then can i take your surname sir [usr] [pii] [pii] [sys] and your contact telephone number [usr] [pii] [sys] all right i have your first line of address [usr] three parts of [sys] and the [usr] not [sys] sorry [usr] too [sys] was that [pii] ok brilliant and [usr] [pii] [sys] the [usr] [pii] [sys] and we i missed the first part of the postcode [pii] that [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [pii] and then it's a [pii] [sys] cracking stuff [usr] yep [sys] now it's given me a whole bunch of number three park quadrants it's number three park quadrant just as it is on its own [usr] just as it is that one main door off [sys] right [usr] the street [sys] ok [usr] there's [sys] not a problem [usr] the old glasgow tenement flat [sys] ok and [usr] are you [sys] we've [usr] not [sys] got [usr] from [sys] a [usr] glasgow [sys] blockage [usr] games [sys] in the kitchen drain [usr] it's the or something gone down [sys] following [usr] it's [sys] the guy that he's [usr] not [sys] not ok nobody at the property who's a vulnerable person we need to know about is there [usr] no i got my son's here but he's i it can be a bit odd but he's he's [sys] right [usr] not vulnerable in any way [sys] just [usr] what do you mean physically vulnerable [sys] anything [usr] physically vulnerable [sys] anything is worth mentioning to us that's absolutely fine then the engineer will give you a call prior to arrival to let he's on the way i'm just loading availability now payment is taken upon completion [usr] i i [sys] either by card [usr] need [sys] or cash [usr] to go [sys] go on [usr] and i need to go through to [pii] this afternoon i need to get up from about 12 30 probably till [sys] right [usr] about [sys] i'll be honest [usr] four [sys] with you sir [usr] o'clock [sys] i can't see anything available until monday i can get it monday morning but that's the earliest [usr] alright [sys] i can manage between eight and one [usr] ok what what what would you do this afternoon [sys] say again sorry i haven't got anything [usr] did [sys] available [usr] you hear anything [sys] this [usr] this [sys] afternoon [usr] afternoon [sys] i haven't got anything this afternoon or over the weekend it's monday morning is the earliest i've got [usr] ok right it's monday morning that's not it's ok to [sys] i completely understand [usr] get a fix [sys] not [usr] them [sys] a problem [usr] way or [sys] sir [usr] the other [sys] all right well best of luck with it cheers [usr] right [sys] bye bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at down on demand [usr] ohh buddy i was wondering if i could book an appointment for a quote on to block a drain [sys] but we charge 100 and £80 inclusive of va t to clear a standard blockage assuming it's a domestic property [usr] i get that fine how soon could you fit me in [sys] i don't know i'd have to raise the job and check what's your postcode [usr] [pii] [pii] [sys] the first line of the address [usr] number one the gables yard [sys] do you have any british gas home care cover for plumbing [usr] any [sys] and [usr] what [sys] drains [usr] sorry [sys] british gas home care cover for plumbing and drains [usr] no no [sys] no what's the house number sorry was it number one did you [usr] nn [sys] say [usr] number one [sys] and your name is [usr] sorry my name's [pii] [sys] and your surname please sir [usr] no [pii] [sys] sorry [usr] [pii] [pii] [sys] coverage and can i take a contact phone number can i take a contact phone number [usr] sorry buddy sorry [pii] [pii] [pii] [sys] bye is this a blocked external train [usr] sorry [sys] is it a blocked external train or in the house [usr] in this next year in the one year [sys] external is there anybody with any vulnerabilities at the address [usr] no [sys] or we can get somebody out this afternoon between one and six if that's alright [usr] between one and six is that the only time span you could do can you do it a bit closer [sys] it says [usr] or not [sys] we can do thursday tomorrow between eight and one [usr] if you can do if you can do it tomorrow then please between [sys] it's first [usr] eight [sys] of [usr] and [sys] the [usr] one [sys] second between eight and one engineer will give you a call when he's on his way [usr] what about [sys] you'll [usr] what [sys] get [usr] about [sys] a text [usr] if it's raining would he still come we meant to have bad weather tomorrow [sys] i won't make any odds [usr] to in san [sys] you'll get a text message of me now to confirm the booking as i say i'll give you a call when he's on his way and you can pay on completion of the work by cash or card he has a card reader with him [usr] that's fine it'll be cash anyway [sys] that's fine miss [pii] all done for you [usr] thank you very much if the if the chap obviously just can't find the address for anybody you can give him my number and i'll guard him in [sys] absolutely well i've got his i've got your number here he'll just call your number anyway just [usr] ok [sys] give him any directions you need to [usr] what what what time was that between again eight and one just [sys] eight [usr] i could [sys] and one tomorrow [usr] just off the bike again that's all ok [sys] i'll ask [usr] but [sys] him [usr] is [sys] to [usr] it [sys] call you 20 minutes prior to arrival [usr] ok then that's smashing ok [sys] and [usr] perfect [sys] that's all done for you [usr] ok thanks buddy thanks for your time [sys] you're welcome take [usr] thank [sys] care cheers [usr] you take care bye [sys] bye [usr] bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hi you're through to [pii] how can i help [usr] hi i'm just calling from a commercial property a care home i need to call someone up with block drains [sys] internal or external [usr] internal [sys] ok and do you have any long-standing agreements with british gas or down or [usr] no no we have used you a couple of times recently though [sys] ok and in regards to the block drains do you mind being a bit more specific as to what the issue is please [usr] we're people are flushing stuff in a toilet and then it's coming out stuff's coming out of the wet room floor the the shower drain [sys] is that sewage sewage is overflowing [usr] i think [sys] ok can i take the postcode of the site please [usr] it's [pii] [sys] just to confirm [pii] and is that [pii] house [usr] yes [sys] ok what i can do is go ahead and book the initial appointment slot in for you and the local office which is where the engineers are dispatched from within the area they will give you a phone call back shortly to discuss the price as well as what time an engineer will be sent out today if you're ok to go ahead with that i'm gonna need a site contact name please [usr] it's oliver [sys] mobile number [usr] [pii] [pii] [sys] anyone at the property that has any vulnerabilities aside from obviously the fact that a [usr] no [sys] care home [usr] no that's fine no am i am i am i able to just go ahead and get it booked in with i'm not worried about the the price right now we just need someone to [sys] but you you are required to speak to [usr] ok [sys] the local office [usr] cool no worries no worries [sys] that's all booked in the local office will call you shortly anything [usr] all [sys] else [usr] right [sys] i can help you with [usr] thank you very much cheers [sys] you're welcome bye bye now [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plum services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello hello | 8Sale
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[sys] hello thank you for calling central london please note that calls may be recorded for monitoring and training purposes good afternoon road [usr] hi i'm calling from [pii] [pii] [sys] ok how can i help no [usr] we need a we have [sys] not for [usr] in our drain system [sys] ok can i take the post code please [usr] [pii] [sys] [pii] and can i take the first line of the address please [usr] which [sys] the [usr] one [sys] first line of the address [usr] [pii] [pii] [pii] [sys] ok no problem and can i take your name please [usr] my name [sys] ok no problem is that beyond retro the company [usr] it's a restaurant [sys] mr ok and what issues do you have on site what [usr] sorry [sys] what's the issue that you're having on site [usr] it's blockage blocking [sys] what's affected is it the is it the toilets is it the kitchen drain [usr] no it's it's in the kitchen range [sys] kitchen dress ok that's fine at the moment my earliest availability we are looking at wednesday i'm afraid [usr] wednesday it's too late it's possible tomorrow morning in the morning [sys] no [usr] early [sys] unfortunately [usr] in the morning [sys] not we are fully booked tomorrow morning i'm afraid [usr] hello [sys] on my system it shows that we are fully booked tomorrow morning i'm afraid it would our earliest available at the minute would be would be wednesday [usr] or in the night [sys] unfortunately not no we are fully booked [usr] ok ok then is there any option just book it for [sys] no problem at all and just that's that's fine i'll just give you our prices i booked an email as well to a permit it would be £205 plus va for the first hour and then it would be 100 [usr] ok [sys] and £70 plus va t per hour after and it would need to be payment by card on completion are you happy [usr] ok [sys] to go ahead with that [usr] i think we have have fun before we already done with [sys] refuse [usr] you right [sys] ok sorry if i can just take your name one more time and how do i spell that now how do i spell [usr] what's [sys] your name [usr] going canada carby [sys] 000 and just to confirm the postcode it's [pii] and it's number 28 [usr] [pii] [sys] is that [pii] [usr] [pii] [sys] and [pii] number [usr] rock [sys] and the door number is [pii] not a problem that's [usr] [pii] [sys] fine i'll get that all booked in for you and could i take the best contact number for you please [usr] [pii] [sys] yep [usr] [pii] [sys] perfect thank you much i'll get that all booked in for wednesday for you thank you [usr] ok [sys] at the moment [usr] what's [sys] it will be [usr] the time [sys] an all day appointment anytime between nine and five o'clock but we will give you [usr] ok [sys] a call 20 to 30 minutes before arrival [usr] before you were saying you may be here in six o'clock in this case we have to open our restaurant [sys] which it looks [usr] nine [sys] unlikely [usr] o'clock right [sys] no that means the engineer will arrive any time between nine and five o'clock [usr] ok in the case we are opening normally in 10 o'clock if you if you came here in the nine o'clock we [sys] all [usr] we [sys] right that's [usr] will [sys] fine [usr] be [sys] then [usr] closed [sys] i can book it in for after 10 o'clock that's not a problem that's fine i'll get [usr] ok [sys] that booked [usr] that's fine [sys] in for after 10 that's all been booked in for you [usr] thank you [sys] you're welcome thank [usr] thank [sys] you bye [usr] you thank [sys] bye [usr] you much [sys] 4540 | 8Sale
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[sys] thank you for calling dina road covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance hello hello [usr] hello hi hi i'm calling from calling from lorraine in bottle on the water on the high street [sys] just [usr] any chance to [sys] bear [usr] unblock [sys] with me [usr] train [sys] to start with me and when [usr] sorry [sys] would you that deal is it a share drainage or is it just your [usr] yes [sys] drain [usr] it's mine train and obviously it's now reaching the it's on the back of the where it's [pii] it's a back on my house but it's already going to the [sys] it's [usr] high [sys] going to [usr] it's [sys] the high [usr] quite [sys] street [usr] urgent i would say is the water already reaching the high street from the back [sys] right [usr] of the building [sys] you might it [usr] i think [sys] might be [usr] it's quite [sys] ac [usr] urgent [sys] local water authority issue [usr] but you did for me last year there was a guy coming and it took him 15 minutes to just take [sys] all right [usr] a block of [sys] ok [usr] something [sys] if i can [usr] i [sys] take [usr] believe [sys] your name [usr] it's the same [sys] and address [usr] stuff now [sys] [pii] [usr] all right my name is [pii] [pii] and there is [sys] [pii] [usr] a [pii] [pii] [pii] [sys] [pii] [usr] and [pii] [sys] [pii] [pii] [usr] that's the postcode [sys] yep and the best [usr] [pii] [sys] and the best telephone number the best [usr] sorry and the phone number [pii] [pii] [pii] [sys] right it [usr] [pii] you should have me in your system [sys] right [usr] because [sys] ok [usr] i have the story last year [sys] i'm [usr] you've [sys] not [usr] been [sys] at the office at the moment you can transfer to mount mobile but i'll have a word with the engineer who's covering your area if [usr] ok [sys] he can't get to you today he'll be able to get to you tomorrow [usr] no that's fine that that's fine it's just obviously it's getting worse and worse maybe i was waiting for a bit too long hoping we will just [sys] ok [usr] resolve itself but any time any time you have a free a first available [sys] ok then leave [usr] appointment [sys] it with and i'll get [usr] that [sys] you sorted [usr] would be [sys] out [usr] that would be great [sys] ok then bye [usr] all right thank you very much thank you bye bye | 8Sale
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[sys] thank you for calling dino [pii] partners with british gas | 8Sale
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[sys] thank you for calling dino rod partners with gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help you [usr] process of purchasing the house and it's been suggested that we have ac c cv drainage service carried out [sys] no problem what's the post code [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] that's [pii] is that right [usr] yes [sys] to [pii] and the first line of address [usr] one number one [pii] [sys] thank you and just confirm that's your residential property [usr] no no it's not because this is why i need to find out how much it's gonna cost me we're in the process of purchasing that property we've been [sys] ok [usr] it's been suggested that we have a a thing and [sys] no [usr] i [sys] problem cost varies between 2 32 60 we charge for a minimum of two hours it's between 2 32 60 that's a full c tv survey fixed price and it includes in a lock as well if you need to be [usr] right then you just do that if we if i went with [sys] pardon [usr] when would be the earliest that you could carry that out if i decided to go with them [sys] i wouldn't be able to confirm that as of now however i can book it through for you go to our local office in the area they'll be able to give you a call as soon as to confirm availability [usr] ok well let me just check a few others first and then i'll come back to you ok thank [sys] no problem [usr] you all [sys] no problem [usr] right [sys] take [usr] bye [sys] care bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming services press two or if you did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] gotta be done [sys] we [usr] by half [sys] record [usr] past five [sys] calls [usr] haven't he [sys] for quality and training purposes [usr] it's three o'clock now [sys] [pii] [pii] speaking how can i help [usr] we got a block drain in [pii] wondering if you could help us please [sys] no problem is it overflowing or anything at the moment [usr] no but we've got a it's a it's a a scout hotel and we've got a a bingo night tonight it started half past five and we just found the drains blocked [sys] right ok can i take your postcode and what i'll do is i'll pop you through to the office directly and then they can confirm that they can get somebody out for you in time and everything for you can i take the postcode [usr] i think it's [pii] [pii] what's the postcode there one crumbs it's [pii] key can you find it off that 01 [sys] i can [usr] ya [sys] probably [usr] i think it is [sys] one y a no problem [usr] i think took him away on the skis [sys] no problem i think i've i've been able to get it from the first part that's no problem bear [usr] you're [sys] with me a few [usr] good [sys] moments i'll pop you i'll pop you through to the office who can speak to you about it and obviously arrange for it an engineer for you bear [usr] thank [sys] with me [usr] you [sys] one moment good afternoon i know [usr] hello there my name's [pii] we've got a block drain in at the scout hut in connor's quay or outside the scout hut in connor's quay but we've got a bingo night starting at half past five we were wondering is it possible to get an engineer here for the before [sys] what [usr] this afternoon [sys] would be the postcode please [usr] no that's a problem i think it's [pii] ya i think but it's [pii] [sys] ok let me just pass you over to [pii] one moment [usr] thank you [sys] hello [usr] hello there we've got a block [sys] hi [usr] rain [sys] are you [usr] out [sys] sh [usr] sorry [sys] no that's ok you got a block drain in ch five [usr] it's [pii] key [sys] ok and what's the full postcode i've got ch five [usr] i'm not sure to be honest because it's a scout hut in [pii] it's [pii] [sys] let me [usr] can you find [pii] [sys] i can try [pii] [usr] i think it's [pii] i'm not certain cos it's there's nobody lives here it's a it's a scout as i say [sys] postal [usr] but the problem is we've got [sys] code [usr] a bingo night tonight fundraising things [sys] bless you [usr] where we hope to [sys] that's [usr] about [sys] not what you [usr] 1100 [sys] need [usr] quid [sys] gosh bless you ch 54 f i'm just [usr] i think [sys] trying to find [usr] it's one [sys] the postcode [usr] y a but i'm [sys] now [usr] not certain sure on that sorry [sys] no that's all right i just need to find it i can raise the job that's all [usr] i'm sorry [sys] do it's [pii] [pii] and it's the scout hut let me have a look z 54 rq [usr] four rq is thank you in fact [sys] i think [usr] i think we've [sys] it is that's [usr] postcodes [sys] what's coming up on [usr] or [sys] google [usr] add them at different time well fair enough ok that's great i'll try [sys] it [usr] and remember [sys] does say temporarily [usr] it sorry [sys] closed that's not you're not [usr] no [sys] closed [usr] it's [sys] are you obviously ok [usr] no [sys] i've got a i'm just looking on google maps to make sure that i've got the correct place i've got it it's pretty much adjacent to a black building [usr] black but yes that's across the road from us and that's at [sys] ok [usr] [pii] it's on the corner [sys] right [usr] of [pii] there's there's [sys] ok [usr] a at a t a t junction and we're opposite it on the field [sys] ok yes that's what i've got here i didn't wanna book it in for the wrong place [usr] no i can understand that what's the chances of getting somebody this afternoon [sys] i've just he's he's currently he's in ll 13 at the moment i [usr] [pii] [sys] need to ring him and see if he'll come to [pii] first [usr] we [sys] let [usr] we [sys] me [usr] you [sys] just [usr] see if we can't get it we'll we're gonna have to cancel it you understand our problem [sys] of course let me just message him before he moves away from ll 13 [usr] you're most kind thank you [sys] bear with me here before going to just raising the job now well i just [usr] what [sys] wanted [usr] else [sys] to [usr] how [sys] send [usr] may i [sys] him [usr] help [sys] that before we moved me alal is wrexham and l 13 [usr] [pii] well that's [sys] not [usr] a good 14 [sys] not [usr] minutes [sys] too far really right let's get around to booking this in for you ch five what number do you go by [usr] we haven't got a number it's just the scout headquarters just in way [pii] [sys] ok and that postcode's coming up with another blooming address what is going on here [pii] it's come up as [pii] [usr] [pii] you're just across the road it's i can [sys] ok [usr] see it from where [sys] that's [usr] i'm standing [sys] fine as long as it can take him to there that's [usr] if [sys] that's [usr] he if [sys] fine [usr] he gets the royal code he'll be at the counter [sys] that's fine i'll just take the number off and put conners ok scout group pa right it's a bit long winded cos you've not used us before it's got to make you a new [usr] ohh right [sys] come up ok and a contact number for somebody that's on site please [usr] [pii] [pii] [sys] ok [usr] [pii] [sys] super and what was your name sorry [usr] [pii] [sys] [pii] and for some reason it always asks us to repeat people's names what's the best email address for me to send the price over to you for confirmation [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] super and i'm just checking that's [pii] for [pii] ok what i'll do is i will send you an email across with the prices if you bear with me i'll get them for you now just to advise you over the phone ok [usr] will will he be is he wait is he gonna call me because [sys] yes i've messaged i've messaged him to say not to head to his next job i need him to obviously go to the h five first [usr] you see if you can't come today it might as well be monday if you understand what i mean if he can't come ii i immediately [sys] right [usr] it might as well be monday because we've got nothing on here tomorrow [sys] ok i mean it's completely up to yourself [usr] no [sys] he's [usr] i mean [sys] in wrexham [usr] if you can get [sys] at the moment [usr] this afternoon we can do all bingo because it's worth £1100 [sys] he can [usr] to us [sys] exactly [usr] but if he can't it'll be monday [sys] no [usr] you [sys] i'll [usr] know [sys] get [usr] what i [sys] him [usr] mean [sys] over i'll [usr] ok [sys] get him over to you ok bear with me two moments [usr] thank you [sys] i always forget just bear with me i'm just finding them i'm not at my normal desk i have a different desk on a weekend find the prices for you sorry about that always the way when you're looking for something and you can't find it ok sorry about that for [usr] ok [sys] the first hour it's £230 plus va t [usr] blimey [sys] hello [usr] we'll need another bingo night to pay for it [sys] i know i know put their prices up obviously because we're just individual franchises obviously we have to just go with their [usr] no [sys] prices [usr] we gotta pay it we gotta pay it and that's it [sys] any further half an hour that [pii] gonna be on site it's 9250 plus the va t [usr] right [sys] all right what i'll do then i have messaged him to ask him to come over to you first he hasn't read it yet he is still on his job but he'll get it to you as soon as he can alright he can get that bingo night done [usr] well we certainly hope because as i say we it's half past five people start arriving and six o'clock [sys] of [usr] it kicks [sys] course [usr] off [sys] no it'll be before then don't worry [usr] ok thank you [sys] not a problem thank you [usr] five [sys] hi | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] at how can i help [usr] hello we've got a blocked drain outside er my place of work i think someone's phoned you already about it but you told them that they because it's not their drains that you can't help them and we need to to give you a ring [sys] ok the blockage is on your property won't they [usr] it i think it's in between to be fair it's it's round the bike but it's going on to their property [sys] usually we share drains we recommend that you ring the local water board first as it usually falls under their responsibility [usr] right it's just cos we need it obviously we just need it sorted [sys] if it if it is the local waterboards drains we're not able to touch it that's why we share drains we usually say [usr] no i think it's our it i think it is our [sys] but it shared with the person next door [usr] to be honest i don't really know where it is all i've been told is that our toilets are a but but we've got this drain and it's on going on to their their property [sys] right ok let [usr] and [sys] me pop [usr] it's it's [sys] you through to the local [usr] it's a a drain [sys] ok let me pop you through to the local office then because sometimes you've got shared drains with somebody next to you or it could be shared in the center where it's on the local water board responsibility but i'll pop you through to local office and they'll be able to disc it with you ok [usr] right no i tell you [sys] can i take your postcode please just i can find [usr] it's [sys] your local office [usr] er [pii] [sys] ok do you have a pen there i'll give you the number for the direct dial as well [usr] i was just gonna er see if i can find out more about it i've had a lady on doorstep this morning saying that we need to phone you cos she's tried phoning you and you won't do anything about it [sys] it might be because it's on your property but it's just it's just strange how it she can i'm not sure that's why it's better [usr] right [sys] if you speak to the local office they'll be able to give you more technical advice and tell you what they can assist with [usr] ok [sys] i've [usr] right [sys] just [usr] i've got a pen [sys] i'll give you i will transfer you anyway but i'll give you the number as well it's [pii] [usr] ok yep [sys] [pii] [usr] yep [sys] [pii] [usr] [pii] right i'll give it don't transfer me [sys] ok [usr] cos i'll go outside and i'll go and have a look and find out if i can see what's going on [sys] all [usr] and [sys] right then [usr] then i can give them a if i just phone them they'll be able to help me [sys] they'll be able to get you booked in it's just when it's it's not just on your boundary it it's slightly more complicated but they'll be able to give you better technical advice and we're just booking something in on here [usr] right ok that's fine [sys] ok [usr] alright [sys] thank you very [usr] yep [sys] much [usr] cheers thanks a lot bye [sys] bye [usr] bye bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you this [pii] i know how can i help [usr] hello i wonder if i could get somebody to attend or when can you attend i've got a customer well a tenant and my son's in a house in [pii] and he's saying that when he's washing the toilet some of the waste that's coming up through a shower drain blocked drain somewhere i would think [sys] when the toilet is flushed sorry the sewage overflowing into the shower sorry i didn't quite [usr] he's saying that when he flushes the the the water does seem to go the waste does seem to go from the toilet pan but after a wee while it's getting a back surge coming up into his shower tray [sys] ok and is that with sewage [usr] well the way that the guy is speaking it sounds as though [sys] ok [usr] its switch [sys] is there another toilet on the property that they can use is there another [usr] sorry [sys] toilet on the property that they can use no ok [usr] no [sys] it's a domestic property but but it's rented out is that correct does [usr] that's correct [sys] your son have home care cover with british gas can i take the post [usr] no [sys] code please [usr] he doesn't it is the property is a b 39 two l for lima e for echo [sys] i've got alpha bravo 29 alpha bravo 392 lima echo [usr] that's correct [sys] ok i'm just gonna check if the office in that area are taking appointments just bear with me a second [usr] ok [sys] what i can do is book the initial appointment [usr] people [sys] slot in for you in the local office which is where the engineers are dispatched from they'll give you a phone call back shortly to discuss the price as well as what time an engineer will be sent out if you're ok to go ahead with that i'm gonna need your or whoever will be paying their name [usr] sorry can you it's quite a [sys] what [usr] line [sys] i [usr] could [sys] can [usr] you [sys] do [usr] say [sys] is [usr] that [sys] book [usr] again [sys] the [usr] please [sys] initial [usr] sorry [sys] appointment slot in for you in the local office which is where the engineers are dispatched from within the area they will give you a phone call back shortly to discuss the price [usr] ok [sys] as well as what time an engineer will be sent out today or an engineer can be sent out [usr] ok [sys] if you're if you're ok to go ahead [usr] ok [sys] with that i'd need [usr] that would [sys] the [usr] be [sys] company [usr] fine [sys] sorry whoever is going to be paying their name [usr] you can you send the rest of the di name we'll just put it in here and then you can go right just put it i can't remember my son's new address just put it into my address and that's my name [sys] that postcode [usr] is a mister [sys] that [usr] [pii] [sys] you gave me is that where the engineer needs to attend [usr] that's correct that is that address there is [sys] and [usr] [pii] [sys] that postcode matches that as well [usr] that was the [sys] no that's not an issue i've got it i've got the [usr] sorry [sys] address [usr] what was that again [sys] can i take your mobile number please [usr] right isn't it [sys] no worries thank you [usr] if you just if you just hold on a minute give you a moment [pii] [pii] [pii] that's my mobile number and if you put the put [sys] that's [usr] the bill [sys] and [usr] to me [sys] they'll [usr] i'll [sys] be able [usr] you my [sys] to take [usr] address [sys] the billing [usr] is that [sys] details [usr] ok [sys] and all of that i just the contact number for whoever can approve the price that's [usr] all [sys] all [usr] right [sys] and [usr] ok [sys] if you're [usr] then [sys] if you're ok to approve that then that should be fine and you anyone on the property that has any vulnerabilities we should be [usr] ok [sys] made aware [usr] then [sys] of [usr] i'll just wait for a phone call from then no no i don't think the tenants in there is just a guy it's on his own [sys] great [usr] but obviously [sys] all booked [usr] it's [sys] in [usr] not handy with the sewage coming up in the shower i i'll just wait and i'll just wait and hear i mean it's [sys] ok [usr] obviously [sys] no worries [usr] urgent [sys] thank [usr] i mean [sys] you for [usr] i'll [sys] calling [usr] just [sys] in [usr] and hear from the your local office [sys] bye bye [usr] and then we can take it from there ok then thank you very much ok bye bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need [usr] ok [sys] any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello there good morning speaking how can i help [usr] hi hi i'd to make an appointment to get somebody to come out and have a look at at a drain in my mother's house please she lives in [pii] [sys] ok and what's the post code [usr] it's [pii] two yr [sys] bye and first line of the address [usr] it's [pii] [pii] and a new word [pii] [pii] [sys] right and that's [pii] [usr] [pii] or [pii] [sys] and i missed the first line of the address here sorry sorry i know even though you've said it but i say i'm gonna have to ask you to repeat again sorry [usr] no that's fine it's the house name is [pii] [sys] but now and eventually [usr] and then the the road [sys] sorry [usr] she [sys] thank you [usr] that's alright no problem [sys] and this is a residential address [usr] it is [sys] ok and what's your name please [pii] and what is [usr] sorry [sys] your name [usr] say [sys] please [usr] that again my name's [pii] [pii] [sys] and the contact number please [usr] [pii] [pii] [pii] [sys] right [usr] [pii] [sys] thank you thank you i'm relaxed thank you very much and just double checking if you have a policy [usr] ok [sys] for your plumbing and drains at all for your plumbing [usr] i well i i i don't know really say say [sys] if [usr] that again [sys] you have [usr] what [sys] a policy [usr] exactly do you wanna [sys] for your [usr] know [sys] insurance [usr] no i don't think we [sys] thank [usr] do [sys] you [usr] no i don't think it does [sys] thank you very much ok and just please remind me of what it is that needs to be done sorry [usr] it's it's an outside drain to the back of the house i was i was just replacing the down the outlet pipes and it was blocked i tried to unblock it but [sys] ok [usr] it's it's no there's no budging it [sys] that's the end no thank you that right thank you very much sorry i'm trying to get a load do you beg your pardon thank you very much [usr] ok [sys] second looking to [usr] ok [sys] there's no call out charge a free no obligation quote and the starting price for the work that would be 100 and £80 all in that means they'll come and try and fix the problem [usr] ok [sys] and as is it a price inclusive of vat the starting price inclusive of that ok that's [usr] right ok [sys] all booked in for you exact time unfortunately [usr] do you do [sys] i don't [usr] when [sys] but [usr] exact [sys] they will call [usr] when [sys] you before [usr] is it gonna be coming [sys] time of arrival today [usr] is [sys] today [usr] it what no no idea of day [sys] yes [usr] or anything ohh it'll be today will it right ok all right ok then it's just that i need to be up there and i live in [pii] cos she's very [sys] ok [usr] she's only six years [sys] we'll [usr] old you see [sys] go around you then [usr] i thought [sys] if [usr] i was gonna book [sys] if [usr] it for [sys] you [usr] another [sys] think [usr] day can [sys] we'll [usr] i can [sys] work [usr] i do [sys] around [usr] that [sys] you [usr] is [sys] then [usr] that right ok how [sys] that should be [usr] about [sys] fine [usr] cc can i have something for tomorrow [sys] yes that should be absolutely fine alright [usr] there we are great [sys] ok dokey no thank you very much [usr] and ii i can't specify [sys] at the moment [usr] specify [sys] what i [usr] a [sys] can't [usr] crime [sys] say [usr] at all [sys] is [usr] can [sys] this wasn't [usr] i [sys] as an old day appointment [usr] right ok fine cos i've just gotta i've gotta get up i fine [sys] no problem [usr] ok [sys] thank you [usr] have to get up early then [sys] ok bye bye [usr] all [sys] bye bye [usr] right [sys] thanks [usr] then that's great thank you very much ok cheers bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] speaking how can i help you [usr] hi i've got an issue with our drains obviously we've got a builder here at the moment trying to them and he can't he said that we need to get you guys out he's opened the manhole and it's just completely full up [sys] ok is it waste does it as he told you ok is there anything any issues inside your property with your toilets or anything [usr] no [sys] that [usr] no everything seems to be fine and bad [sys] ok no problem have you used dino before [usr] no [sys] ok and have you got any british gas plumbing and drains covering your property [usr] no i don't know [sys] ok no problem i'll check for you what's the postcode [usr] it's [pii] [sys] [pii] [usr] yes [sys] and what's the first line of the address please [usr] [pii] [sys] just bear with me and it is a domestic property isn't it i just take your name please [usr] sure my name is [pii] [sys] ok there's no cover there that's that's an issue [usr] ok [sys] was that your surname sorry [usr] no that was my first name in in fact i'll give you my partner's [sys] all right [usr] name it's way easier to spell it's her her [sys] right [usr] full name is [pii] [pii] [sys] ok [pii] right it's just the outside that's the issue at the moment [usr] as far as [sys] and [usr] we're aware [sys] it's overflowing did you say [usr] it's not overflowed but he he's opened the manhole and it's he's trying to unclog it and it's just not budging and he mentioned that he doesn't know whether something's collapsed or something something in there [sys] rarely it does but it can happen the sewer can collapse if it's an old [usr] right [sys] one [usr] ok [sys] or it's not been put in properly but is there anyone on your property that has any vulnerabilities we should know about [usr] no no we've got two dogs but they'll [sys] ok [usr] be inside [sys] that's not a problem and best contact would be partner [usr] yes you can take my numbers out if you can see it there [sys] i can't unfortunately [usr] no [sys] can i take that for you [usr] it's [sys] that's all [usr] 07 [sys] don't make sense [usr] 415 325 945 [sys] yep i'm just gonna repeat that back to you it's 07415325945 [usr] that's it [sys] ok ok is this gonna be something that you need us out for today or tomorrow [usr] ideally [sys] ok just bear with me [usr] bye [sys] right we can come out i say today in regards to the costing we'll come out free of charge to have a look to see what if we can see what the issue [usr] ok [sys] is a basic unblock because it's weekends and it's classes out of out of hours you're looking at £225 including va t [usr] ok [sys] that's for a basic unlock the reason why i was asking is if it was during the week it's it's 100 and £80 it starts [usr] right [sys] that [usr] ok [sys] there's a bit of a difference but if the sleep it is overflowing and you don't really you've got pets et cetera you don't want them getting i shall we say [usr] ok no that's [sys] but [usr] fine [sys] no problem [usr] just double checking can we pay by credit card [sys] you can pay by card or cash it's up [usr] ok [sys] to yourself [usr] that's fine we'll get back to the card [sys] i'm just confirming everything with the office i should keep it too much [usr] sure [sys] longer [usr] pardon your foot what [sys] ok that's all booked in for [usr] ok [sys] you we'll send you a text with the with your reference number and the number for the office should you need to give us a call back but we will usually emergencies is roughly about four hours just depending on what the engineer's [usr] right [sys] got [usr] x [sys] on [usr] house [sys] his on his but we will give you a call before we turn up as well just to say that we're gonna be on our way if you do need to go out you'll have you'll have possibly about 30 minutes depending [usr] they're [sys] where [usr] kind [sys] they are to get back but that's all booked [usr] all right [sys] in [usr] ok brilliant thank you much for your help [sys] no problem [usr] all right [sys] thank [usr] then [sys] you for your [usr] thanks [sys] call [usr] bye bye [sys] ok bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks [usr] big d [sys] visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon i know you're through to [pii] how can i help [usr] hi can i give you a booking reference please [sys] sure what's the booking reference number [usr] dy dash wo dash 3597899 [sys] ok and what's the postcode and first line of the address please [usr] cv components and it's [pii] [sys] thank you how can i help [usr] i booked it yesterday for today between eight and one but i haven't had anybody turn up yet can you just confirm whether the booking has been confirmed for today [sys] i can see that it's been assigned to an engineer today it hasn't got a time down but it does say that it's been accepted by the engineer today [usr] ok well as in he'll be here today [sys] he'll [usr] or [sys] be here [usr] he's [sys] today [usr] accept ok perfect [sys] all right [usr] thank you very [sys] thanks [usr] much [sys] take care [usr] cheers [sys] bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days good morning you're through to [pii] here at how can i help [usr] hi [pii] i've got a er i live in a flat and i've got a problem with the i'm guessing it's the main stack it's back filling into our kitchen er if either we or you or upstairs use their water or anything [sys] ok [usr] i just wonder if someone can come out and have a have a look please [sys] ok let's have a look do you have any form of british gas home care cover or is it a one off booking [usr] it's just one off booking [sys] 01 off booking ok can i start by taking the post code [usr] it's [pii] [sys] yep [usr] [pii] [pii] [sys] [pii] ok that's fine and have we been to the property before [usr] i think [pii] have a couple of years ago [sys] ok what's the first line of the address [usr] for the old manor [sys] ok that's fine and just confirm your name for me [usr] [pii] [sys] ok and was it yourself that we attended the property for last time we attended it ok [usr] it's the same problem [sys] ok let's have a look ok it's just coming up now for me that's a drains issue ok back in 2021 we last attended does that sound about right ok [usr] that sounds about right cos it's been clear it's been fine since then [sys] ok [usr] er cos we were gonna have a new stack put in and we were waiting for one of your engineers to come in and do us a quote but then it settled down [sys] ok [usr] we're right ok whatever and then i i've been away on er with business and er i had a video from the wife last night and i was just a not what i wanna come back [sys] no [usr] to if [sys] def [usr] i'm [sys] definitely [usr] honest [sys] not no we'll get that sorted that's fine let's have a look are you able is well is the wife able to use anything in the property at the moment it's toilet bathing facilities where they all not usable [usr] we haven't used [sys] ok [usr] anything just [sys] right [usr] in case [sys] that's fine [usr] i think from memory i think our bathroom is on a different system a different stack [sys] ok [usr] to our kitchen one [sys] and would there be anybody on site with any vulnerabilities no [usr] no [sys] ok that's fine ok what time would you be available today [usr] i i'm i'm [sys] fantastic [usr] all day [sys] that's [usr] as long as i've got [sys] yes [usr] a bit of notice [sys] certainly no that's not a problem at all it would be any time between now through till six but the engineer themselves do give you a courtesy call when they're on their way just to advise roughly how long they'll be i can double check what's the best contact number in a moment for you ok ok and what would be the best contact telephone number [usr] it's [pii] [sys] yep [usr] [pii] [sys] yep [usr] [pii] [sys] right that's fine how it works for ourselves is there's no call out fee for the engineer we come out and assess everything advise what's wrong and what we can do to help all our prices include va t and it starts at 100 and 70 to have anything unblocked and that's paid by cash or card on completion to the engineer is that ok yep ok [usr] that's fine [sys] if you're happy i can get that all booked on and confirmed for you and you should get a text message confirmation just to confirm the booking with a reference and local offices contact number ok brilliant [usr] that's fine [sys] that's all booked on here now for you is there anything else i can help with [usr] the only thing i would say put on their notes to come off [pii] not [sys] ok [usr] off [pii] er cos the [pii] goes to the back of the property and you can't get to it you have to come off [pii] [sys] [pii] ok [usr] [pii] [sys] that's fine i've made that note on there for the not a problem at all ok [usr] [pii] [sys] you're [usr] all [sys] very welcome [usr] right brilliant [sys] have a nice day [usr] thanks ever much [sys] bye [usr] and you bye bye | 8Sale
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[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome [pii] region is a [usr] hello [sys] hi there hello hi how can i help [usr] no i phoned up yesterday one of our engineers was supposed to come to us yesterday [sys] ok what was your post code [usr] it's [pii] [sys] let me just have a look sorry and was it the lodge [usr] it was [sys] ok did you mean to go through to by any chance [usr] sorry [sys] did you mean to go through to plumbing by any chance [usr] no no [sys] we have we don't even have a job for you [usr] well this one of your guys come out to us what's today wednesday late last week [pii] is it you've only got one [pii] haven't you he come out to us and our s it was full we've got that emptied and when i spoke to a woman yesterday at your place she said someone was gonna come out yesterday afternoon [pii] was [sys] ok [usr] a [sys] right [usr] bye [sys] just bear with me while i speak to the lady who deals with that area and see if she knows anything about it [usr] lovely [sys] thank you thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization for more information on our capabilities visit dino dot com your call is important to us please hold the line thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization for more information on our capabilities visit dino dot com your call is important to us please hold the line hi there she sent her apologies to get someone back out today for you [usr] will will it be [pii] again [sys] and i believe it will [usr] right ok no it's only cos [pii] said if you when when i speak to the ladies in he said if you ask for [pii] [pii] will come back out cos he knows where everything is that was all [sys] ok i'll just ask for you one second 10 value it will be [pii] it will be later on this afternoon [usr] right up ok grand job [sys] right to you [usr] lovely cheers thanks [sys] take care bye [usr] just one thing before you go will [pii] phone me up before he gets here [sys] he'll give you a call when he's on his way [usr] ok lovely [sys] you were lovely [usr] lovely cheers then [sys] take care bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hi you're through to how can i help [usr] hello i'd to to book somebody to come out and just have a look at my drains please [sys] ok if you could just explain what the issue is in a bit more detail please [usr] right well i've had we've had we had a number of years ago we had a problem with rats coming from the sewer and we got caps put in on the drains as it before they get to the sewer sewer my husband did that i don't know who he got unfortunately he passed away recently i'd just somebody to come and check to make sure that those caps are still [sys] i [usr] ok [sys] am sorry for your loss when [usr] thank [sys] you say [usr] you [sys] cups is it it on [usr] they're [sys] external [usr] metal [sys] dra [usr] things [sys] no [usr] that [sys] no i understand that but is it on external drains or internal [usr] yes on on external drains they ju just going from our drive at the bottom [sys] that [usr] of our [sys] makes [usr] drive [sys] sense [usr] er before they get to the main sewer and it just means that anything can flush out but nothing should be [sys] of course [usr] i i just wanna [sys] can [usr] make sure [sys] i ask [usr] they're not blocked [sys] if if this is regarding a domestic property or a commercial do you [usr] it's [sys] have [usr] domestic [sys] british gas home care cover for your plumbing and drains no and [usr] no [sys] you are able to use the toilet everything's working ok there's no with you over the phone [usr] everything everything's working ok it's because rats came up the drain before and and that's why we put them in er i just want to make sure that they're not blocked or anything [sys] ok can [usr] it's [sys] i take [usr] only [sys] the post [usr] a check [sys] code please [usr] up really [pii] [sys] we can go ahead and book an appointment in if the local office in your area are taking appointments but in regards to the price and the procedure we don't have a call out fee that means you won't be charged for the engineer coming out to the property but once they do they'll have you out an assessment they'll let what [usr] right [sys] the issue is as well as a quote you'll then need to agree to that quote for the engineer to then start the work as it's payment upon completion cash or card and if the engineer finds a blockage to clear that the starting cost will be 100 and £80 that's va included [usr] right and what happens if [sys] if [usr] they come [sys] everything's [usr] out and everything is [sys] if [usr] ok [sys] if everything's ok then the engineer will i mean [usr] you [sys] it's up [usr] know [sys] to the engineer depending [usr] ok [sys] on how much [usr] on on [sys] work [usr] the [sys] he has had to do [usr] right ok that's fine i just i just want somebody to check them really and i i've been looking at all names the only [sys] ok [usr] name that stood out [sys] that's [usr] was [sys] right can i take [usr] that's [sys] your [usr] why [sys] first [usr] i just [sys] and surname [usr] rang [pii] [sys] please [usr] ok my first name is [pii] [sys] and your surname [usr] [pii] [sys] ok and your mobile number please [usr] [pii] [sys] we've got [pii] [usr] [pii] [sys] ok [usr] [pii] [sys] and the first line of the address please [usr] yes [sys] anyone at the property that has [usr] [pii] [sys] any vulnerabilities we should be made aware of ok just bear with me [usr] no [sys] a brief moment i'll fill in a couple more details and then i'll let what the availability is [usr] ok [sys] ok we've got thursday afternoon available thursday the fifth afternoon would mean an engineer would attend any time between 8 a.m. to sorry one pm to 6 p.m. and they'll give you a phone call once he or she's on route what about friday afternoon [usr] sorry no that this [sys] ok [usr] thursday [sys] that's fine as [usr] is [sys] i said [usr] good [sys] it's between [usr] to me [sys] one and 6 p.m. and on the day an engineer will give you a phone call once he or [usr] friday [sys] she's on route [usr] afternoon [sys] great you're welcome take care now bye bye [usr] ok great thank you thank you ok bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] ok [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for [usr] the [sys] details [usr] phone [sys] alternatively please hold and your call will be transferred to a customer service advisor we [usr] love [sys] record calls for quality and training purposes [usr] thank you bye bye [sys] morning you through to speaking to how can i help [usr] hi i've got say backs up drain toilet wastage it's happened a few times i've ordered it myself and it seems to clear it but i don't understand why it keeps doing it cos it's not a toilet we use for for it's just no it's pissing in but it's er it's backing up quite a few times now [sys] right [usr] er think there might be problems further down the line maybe [sys] can have a look at it we can have a look at it and it's a residential property [usr] it is [sys] do you have contracts with british gas for plumbing and drains or paying for this as a one off [usr] what [sys] or what have and you've still got another toilet you can use and what not at the minute [usr] that's fine [sys] and what's your postcode please [usr] [pii] [sys] right what we do then there's no call out charge engineer [usr] ok [sys] would go out and have a look at it before they do any chargeable work they'll confirm the issue and they'll confirm a fixed price you can say yes or no if it's a yes it's cash or card and completion if it's a no there's no charge [usr] ok [sys] i mean there's an indication i mean if it is just blocked and it just needs clearing you'll be looking at 170 including vat to do it obviously if there's something else on the line they'll let or they'll let once they've seen it anyway [usr] that's fine i think there might be underlying because i say it's it's [sys] it just keeps doing it [usr] the blockage the blockage itself the manual cover is in my er in my driveway i reckon it's about 6 m away from the er actual toilet itself and the junction then goes under the house it's it blocks up but then it's not it it it shouldn't be doing it i've cleared it twice for the last 18 months and it's not a heavily used toilet there's [sys] no [usr] nothing as i say there's there's [sys] no [usr] no there shouldn't be much toilet paper going down it i think there's a i think there might be something further down the line anyway i put a problem further down cos i've got i've got two my whole covers one in the back and the doesn't seem to really trade [sys] well [usr] that well either [sys] as i say we'll [usr] way [sys] have a look and take it from there is all we can do all we can do right let's have a look at when what's the first line of the address please [usr] [pii] [sys] and is there any medical conditions or vulnerabilities on site that are relevant that we'd need to know about [usr] my [sys] i'll [usr] wife's pregnant [sys] put it on there [usr] but i don't [sys] anyway [usr] that makes no difference [sys] what's [usr] is it [sys] your first name please [pii] [pii] [usr] [pii] [sys] proper way and [usr] correct [sys] your and your surname [pii] [usr] to that [pii] [sys] sorry what was that sorry me and [usr] [pii] [sys] got your best contact number for you mate [usr] [pii] [sys] have you got [usr] [pii] [sys] an email address you use [usr] can you s [pii] at [pii] that's [pii] [sys] [pii] got you all right see when it'll be it'll be 60 seconds then yes right [pii] we've been looking at we're looking at tuesday at the earliest it'll be somewhere between eight and six tuesday [usr] it's fine have you [sys] all right engineer will ring you [usr] that's fine [sys] when he's on [usr] is [sys] route [usr] fine [sys] is [usr] my [sys] this the best [usr] wife [sys] number [usr] my [sys] to ring [usr] wife [sys] on [usr] will [sys] route [usr] be [sys] then [usr] anyway er have [sys] friday [usr] you got to be next friday a week [sys] friday [usr] today [sys] 29th isn't it i can either do either between eight and six or friday morning between eight and one sorry [pii] [usr] friday [sys] you [usr] morning is friday i say i don't know what fridays it's it's better for that that day friday morning would be better hello mate hello mate | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is how can i help hello [usr] hi [sys] you're through to my name is [pii] how can i help [usr] i we have a blocked drain and i've had a local plumber come out unfortunately he's not able to see what the problem is and and resolve it i'd to book his recommended booking diner rod who might be able to help us [sys] ok what's the post code for the property [usr] [pii] [sys] please [usr] [pii] [sys] ok and what's the first line of the address [usr] [pii] [sys] please ok on the second [usr] i'm back [sys] is that just or cottage is that or hi [usr] hello [sys] cottage [usr] are you still there [sys] yes is it hi or [pii] [usr] hi [sys] hello [usr] sorry it just sounded you just [sys] yes sir is it [pii] [usr] [pii] we we own both properties but it's [pii] [sys] ok no problem and what's your [usr] it's [sys] name please [usr] [pii] er [sys] ok and the best contact number [usr] [pii] [sys] please [usr] [pii] [sys] ok bear with me won't be a second ok is is is this a commercial or a domestic [usr] domestic [sys] property ok and do you have any cover | 8Sale
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[sys] good afternoon dana plumbing [usr] good afternoon i'm phoning up for a call out [sys] do you have the british gas home care cover [usr] no i don't no [sys] you don't right and what is the issue [usr] well i'm i'm in a semi it's a down pipe between the two houses i had roofers out doing my gutters and all that and they were they said the down pipe is locked they said it's coming [sys] right [usr] from the ground we'd need to get [sys] it [usr] down [sys] would [usr] there brought out [sys] i would need to be down a road that you get i'll [usr] huh [sys] give you their number [usr] right ho hold on i'll get a pen i thought i was falling down and hold on [sys] aye we're dial plumbing we don't do any of the the blockages it's just fresh water repairs that we do [usr] hello ok aha [sys] the number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] it's [pii] [sys] that's it [usr] that's lovely thank you very much [sys] ok no [usr] love thank you bye [sys] bye bye [usr] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're through to dino april speaking how can i help [usr] hello i just had i've had a blockage in my downstairs toilet i just had a over and he's had a good look he's the outside and he says it's it's a blockage in the i don't know what it's called i don't know any of the terms for these things but a blockage in in the underneath [sys] but [usr] it's not it's not in my pipes it's in the ground [sys] right [usr] if [sys] ok [usr] that makes [sys] no [usr] sense [sys] i understand don't worry right ok i'll just take a few details off you if that's all right [usr] thank you [sys] just gonna pull up the system could i take your post code first [usr] yes it's [pii] [sys] [pii] did you say [usr] sorry [pii] [sys] [pii] [pii] [usr] [pii] [sys] ok a check we can attend there has it ever blocked before or is it just a random [usr] no [sys] ok [usr] it's just random i've been here for two years and it hasn't it hasn't [sys] ok [usr] in that time don't go down there thank you | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you've reached how can i help you today [usr] hi there i'd to book a a an inspection of one of my drains if possible can i do that over the phone [sys] can i take the post code [usr] [pii] [pii] delta uniform [sys] right ok what i'm gonna have to do i'm gonna have to transfer you over to your local office as they can get you booked in with an appointment is that all right for [usr] thank [sys] yourself [usr] you very much [sys] no worries have a nice day [usr] thank you [sys] dino is the uk s expert repair service offering fast professional solutions good afternoon [usr] hi can i book an inspection of of my drains [sys] whereabouts are you [usr] we're [sys] sir [usr] in in a village called it [sys] yes sir ok bear me one second i'll just pass you over to my colleague he'll be able to take some details and book you in [usr] thank you [sys] [pii] [usr] hi there can [sys] hello [usr] i can [sys] there [usr] i put in a an inspection of one of my trains with you [sys] is it just a single run it you want done or is it the all the drains or [usr] i think it's just a single run which i'm [sys] ok [usr] which i'm worried about [sys] ok that's fine when would you somebody over [usr] ii i i'm really relaxed it's not it's not an urgent matter [sys] we could do tomorrow friday or tuesday and onwards next week [usr] wow that's [sys] up [usr] fantastic [sys] to yourself [usr] well tomorrow i'm in all day that'd be great [sys] ok if i could take a name surname [usr] it's [pii] that's [pii] [pii] [sys] sorry [pii] [usr] [pii] sorry [pii] [pii] [pii] [sys] [pii] ok and the address there [usr] tickets that's it's th ic k ets tickets [sys] thick it's th ic k ets [usr] yes cock to zero pth a double [sys] cooked [usr] l [sys] whole [usr] road [pii] an item do item [sys] iehth am [usr] and the and the postcode is already [pii] [pii] uniform [sys] and a contact telephone number sir [usr] [pii] [pii] [pii] [sys] ok i'll get that booked in for tomorrow and the engineer will give you a call when he's on his way over [usr] and this is a camera i i'm i'm assuming this is a camera inspection it's [sys] put a camera [usr] a [sys] down there yes and have a look and see what the problems are [usr] fantastic [sys] and if there is a problem we can quote you for any repair work [usr] brilliant that's really good thank you very much [sys] ok then sir we'll see you tomorrow [usr] ok bye [sys] thank you bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at how may i help [usr] hi there i wonder if you can i've got a booking reference code can i give that to you [sys] just bear with me a second that's the dywo number [usr] it [sys] is it [usr] is [sys] and what's the number [usr] it's 347 1678 [sys] can you confirm your name for me [usr] mr [pii] [sys] and the first line of the home address and post code mr [usr] it's [sys] [pii] [usr] [pii] [sys] that's great i've got this how can we help [usr] the contact number is incorrect there's a digit that was wrong when i filled it in online [sys] right ok i've got [pii] [usr] it it's [pii] [sys] then i've got [pii] [usr] it's [pii] it's just the [pii] that should be [pii] [sys] i've changed that now for you that's all updated [usr] it just [sys] it's down for [usr] if [sys] an [usr] the [sys] all [usr] engineer [sys] day [usr] was calling you wouldn't [sys] today [usr] have got through to me today because it was apparently it was today it's scheduled for between eight and six [sys] it's showing there's an engineer dispatched to it but it's not showing that he's trying to ring you or anything yet [usr] right [sys] it should be with you at some point today [usr] ok i didn't get an email through confirming the cost of that it indicated on the step one book a you'll get a a fixed price is that from the engineer [sys] well no i can give you the fixed price the fixed price is 100 and £80 inclusive of va t [usr] right ok i didn't [sys] that's [usr] get that [sys] assuming [usr] email [sys] there isn't serious damage to the drains or anything else going on there but that's normally what you'd expect to pay [usr] ok that's the call out charge and er to do whatever [sys] that's [usr] he needs [sys] the charge [usr] to do [sys] for doing the work there's no call out charge [usr] right ok ok [sys] and it's [usr] that [sys] as [usr] that [sys] i say it's all in place for you [usr] ok we should should expect that to be 100 and 80 ok that's great [sys] yes [usr] i just wanted [sys] you [usr] i [sys] can [usr] was [sys] pay [usr] just [sys] the cash [usr] looking [sys] card [usr] at it [sys] mr [usr] i was [sys] [pii] [usr] just checking the emails and then i just looked at it and there's a digit wrong on the the contact number there ok that's fine [sys] don't worry it's all in place it's not been closed off or anything [usr] all right [sys] that's fine [usr] great ok thanks a lot ok [sys] thank you cheers [usr] bye [sys] take care | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name's [pii] how can i help you today [usr] good morning we're having trouble with our toilet system it's very slow in filling up with water and i wondered if somebody would be able to come out today and have a look at it for us [sys] i can definitely see if i can arrange a plumber to come out and take a look [usr] thank you [sys] can i just ask is this a domestic or a commercial property [usr] it's domestic [sys] and do you have british gas home care cover for plumbing and drains at all [usr] no we don't [sys] no ok and have you used our service before [usr] i believe we have with regard to drains [sys] right no problem what i will need to do is pop the details onto the system and arrange for a plumber to come out and take a look once he's had a look he'll quote for the work and [usr] right [sys] if you're happy with the quote then you can carry out the work there and then will [usr] thank [sys] you be ok [usr] you [sys] for paying for any work undertaken via cash or card [usr] yes yes [sys] ok [usr] that'll be fine [sys] thank you could i have your post code the first line of your address and your name please [usr] po 33 do you i mean i'm on the yellow white do you cover the isle of [sys] we [usr] white [sys] do [usr] po 33 you must do it cos you come out to the drains what am i talking about three ty [sys] three tango yankee no problem and the first line of your address please [usr] [pii] mountain is [pii] [sys] thank you and your name please [usr] my name is [pii] [sys] is that [pii] [usr] yes please [sys] ok and is that miss or missus [usr] missus [sys] thank you much ok i'm just gonna pop some details on the system please bear with me a moment the first thing i'm going to do is make sure that we do have a local office in that area for you [usr] right [sys] one second sorry about that i'm on the wrong page silly woman right yep we do have a local office that's fine and will you be present when the engineer calls [usr] sorry [sys] will you be there when the engineer calls [usr] definitely [sys] could [usr] yes [sys] i have your best contact number please [usr] it's [pii] and that's [pii] the white [sys] [pii] [usr] coat [pii] no [pii] [pii] [sys] [pii] got it thank you [usr] that [sys] and do you have an email address at all [usr] well i do why do you need [sys] we don't [usr] that cause that's i don't [sys] it's ok it's [usr] sorry [sys] ok it's just [usr] i [sys] one of the things that we do ask now in case you want a receipt being sent through to you and obviously you don't [usr] no [sys] have to provide it it's just [usr] we're [sys] a courtesy [usr] we'll we'll pay on the spot [sys] that's fine no problem ok what i'm just going to do is i'm just gonna put some details on to the system for the plumber he knows what he's dealing with and then we can get it the availability [usr] my husband [sys] for [usr] is [sys] you [usr] my husband's been looking at it he seems to think it's something from the what was it stopcock the turn off valves going leading up leading up to the toilet seems to be something wrong there but of course the the plumber will know [sys] definitely ok and is there anybody property classed as vulnerable that could be affected by this issue [usr] no [sys] no [usr] no only me cos i can't wash my hair cos my husband's in there looking at it [sys] that's fine we'll get it sorted for you i just need to get the availability up and just take a moment it does take a few moments to load they've changed the system [usr] that's all [sys] and [usr] right [sys] it's a little bit slow come on wakey wakey thank you [usr] it's just my my husband's got the all the email thing i don't bother much with computers [sys] that's perfectly [usr] except for my [sys] fine [usr] ipad [sys] i can [usr] he's getting he gets [sys] go on [usr] sorry [sys] i was just gonna say i can get [usr] i was gonna [sys] some [usr] say again [sys] go on [usr] go go on you go [sys] i was just gonna say i can get somebody out this afternoon for you [usr] that'd be lovely [sys] that would be any time between one and six is that ok [usr] yes that's [sys] ok [usr] fine [sys] and what were you saying [usr] no i was just saying that you get much spam that i i i'm not bothered about things coming through on [sys] no [usr] his email [sys] i completely understand it it's it's just a courtesy that we are doing it if a customer wants a receipt we can email that over to them you see that's why we ask if they want to provide an email [usr] i see [sys] address it's not it's not [usr] i [sys] detrimental [usr] see [sys] in any way ok [usr] no [sys] i'm going [usr] no [sys] to [usr] no that's i was gonna say he does take a card does he if it's more than we have in cash [sys] most definitely the engineer will either read with him if he doesn't have a card reader with [usr] right [sys] him he will contact the local office while he's there once the work is finished not before and he will take [usr] right [sys] give the office the details over the phone and they'll do it that way ok [usr] lovely lovely [sys] as [usr] thank [sys] soon as [usr] you [sys] i confirm this booking i need to give you a booking reference number is that ok [usr] yes i just grab a pen [sys] ok [usr] yes i'm [sys] the [usr] with [sys] co the [usr] you [sys] booking reference number is d for delta y for yankee dash w for [usr] yes [sys] whiskey o for oscar dash 348 [usr] yes 348 [sys] 81 58 [usr] yes 58 fine [sys] and the engineer will also [usr] i've [sys] give [usr] got [sys] you a ring [usr] that [sys] when he's on his way as well ok [usr] perfect [sys] just to let [usr] thank [sys] he's on his way [usr] you very [sys] and [usr] much [sys] that is [usr] indeed [sys] all booked in for you [usr] thank [sys] no [usr] you very [sys] problem [usr] much indeed that's painless [sys] thank [usr] thank [sys] you much [usr] you [sys] for your call and please have a lovely day [usr] we [sys] you take [usr] try [sys] care now [usr] with no no toilet [sys] you take [usr] thank [sys] care bye bye [usr] you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to how can i help [usr] hello there doctor [pii] is my name we need an emergency plumber we've just realized my wife is just drained her bath and the manhole just outside our house is just all overflown now what i've done is i went and looked at the the septic tank to see whether that was but i didn't think but that's not empty it's not there's a blockage somewhere from the manhole outside the house to the manhole just before the septic tank we need it deal with urgently unfortunately [sys] right ok let's have a quick look at that for you just confirm your postcode please [usr] hp 30 qbh for harry p for peter 30 qb [sys] not to worry just the first line as well please [usr] the orchards [sys] not to worry and that's hotel papa 30 quebec bravo [usr] sorry h for harry hp three h for harry p for peter 30 q for queen b for bravo hp 30 qv [sys] on the first line [usr] the orchards [sys] the artist i just confirm your name please [usr] name is [pii] then a separate word [pii] [sys] not to worry and just confirm my contact number as well please [usr] the landline is probably best [pii] [pii] [sys] just to confirm it is a domestic property [usr] yes it's our house domestic house [sys] and is there anything in place with british gas protection any of the drainage of the property [usr] sorry [sys] is there anything in place with british gas protecting any of the drainage of the property [usr] no no we haven't got any gas anyway we don't have gas no [sys] not to worry well i said we're quite lucks you can get out for yourself right ok just confirm to me what the issue is it's a blockage that you're currently having at [usr] it [sys] the property [usr] it is a blockage what's happened my wife's just drained the bath from upstairs and i heard gurgling in the in the utility room sink and then i met well sometimes a smelly and i went outside and there the man hole just outside the house the water the bath wall just came all babbling up what i did i went to look at the inspection tank just before the septic tank to see whether there was a but that's empty that the blockage is obviously somewhere between the inspection tank of the septic tank and the the and the house [sys] right ok let's have a look for you in [usr] but [sys] just a moment [usr] he's all [sys] i'm just loading [usr] but [sys] that up [usr] he's all overflowing over over our terrace smelly water [sys] not to worry we'll make sure we have a look at that for yourself [usr] i suspect what's happened is it is the it it it we we've been building up today er with obviously the sink water but but that and they now with a bath it's just they're all overflown [sys] not to worry let's we'll have a look and see what we can get sorted it's just to cause the outside drain to overflow and has that overflowed any form of sewage or anything that [usr] well it smells if there is because of course it the water all goes into the septic tank the bath water sink water there is [sys] not [usr] a [sys] to worry right ok look in our system we should be able to get out this evening [usr] good [sys] now if you go out this evening or after hours price to clear a blockage that starts from 212 of course if you're happy to we can get that booked in we can have an engineer out to yourself this evening [usr] we'll have [sys] er and they will get in contact when they're on the way [usr] that would be lovely thank you very much [sys] perfect right ok we'll get that all booked in for you that's all sorted is there anything else i can help you with at all this evening [usr] no it just give us an idea when when the engineer could come i'll be ready for it [sys] unfortunately we [usr] no [sys] can't give [usr] that's [sys] a time [usr] ok [sys] frame but the engineer will get in contact when they're on the way but they will be with yourself as soon as [usr] ok [sys] possible [usr] that's lovely and we when the engineer comes we we can we can pay with a card probably [sys] that's correct [usr] thank you all right you've got all the information my home number is [pii] i ask the engineer to try that first and then my mobile is [pii] [sys] perfect we've got that on our system that's fine [usr] ok [sys] that's all been confirmed that's sorted [usr] thank you thank you bye bye [sys] that's great thank you very [usr] bye [sys] much [usr] bye [sys] cheers [usr] bye [sys] thank [usr] bye [sys] you bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [pii] speaking [usr] hello [sys] how can i help you [usr] i'm wondering it do you charge more for coming out at night time or early morning [sys] it the the charges are based on whether it's out of hours what [usr] just [sys] was it [usr] just [sys] for [usr] a blocked [sys] exactly [usr] manhole in our garden [sys] all right the way how it works is it's mondays to fridays between 8 a.m. and 6 p.m. it the price starts at 100 and £80 and then after 6 p.m. it's a fixed price [usr] ok [sys] of £225 and you would need to pay the internet and completion of the job and then saturday is that the weekends and the bank holidays [usr] ok [sys] it's more expensive [usr] and we'd have to pay on completion of the job we [sys] yes [usr] can pay [sys] on completion [usr] we [sys] of [usr] can [sys] the job [usr] pay [sys] by [usr] cash [sys] cash or card to the engineer [usr] ok ok [sys] yes yes you can pay cash [usr] out of hours [sys] cash [usr] would be [sys] or card [usr] before nine did [sys] you [usr] you [sys] have [usr] say [sys] a receipt [usr] after six pm [sys] out of hours is after six pm and in our [usr] because i i mean [sys] it's [usr] our our manhole is [sys] you just [usr] pretty much blocked in our garden we've only just discovered it we've only just discovered it though it all comes [sys] value [usr] down to whether you've [sys] ok [usr] got free engineers free now anyway but we'd be happy to pay the two the 200 if you take cash that would [sys] y [usr] be acceptable i think if if you could come out tonight but [sys] right from our i would need to take [usr] ok [sys] the information from you [usr] sure [sys] as if i'm booking the job and then see what's available in your area based on [usr] yes [sys] on [usr] it is [sys] that information is it i sorry i should have asked it for your home isn't it it's your home your domestic [usr] no [sys] property and do you by any chance have a policy with british gas or plumbing and drainage no ok that's fine you need [usr] [pii] [sys] to know i would need to transfer you to them can i please take your postcode [pii] [usr] it's [pii] [sys] [pii] thank you and the first line of your address please ok i'll just search for that and just searching for it [pii] [usr] that's it it's a funny funny name [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] yes it's [pii] [sys] thank you can i please take your name the the engineer would give you a call about [usr] yes please [sys] 20 to 30 minutes before arrival [usr] yes [pii] [sys] would that be yourself you would call [usr] [pii] [sys] and can i please take your contact telephone number [usr] [pii] [sys] [pii] [pii] [pii] thank you [usr] not yet but my husband's sure that it [sys] the [usr] it will be [sys] it's [usr] soon [sys] blocked [usr] he'd to get it dealt [sys] in [usr] with straight [sys] the [usr] away really [sys] garden is it overflowing at all or ok right ok [usr] no [sys] any vulnerabilities that they need to be aware of ok it possible [usr] ok [sys] to take er an email [usr] it's [pii] [sys] address for from you for you just bear with me just the if the local office needs to contact [usr] [pii] [sys] you can i take i'll [pii] [usr] [pii] [sys] please it is yes [usr] thank you [sys] [pii] [pii] thank you [usr] well we [sys] ok i'll just get the [usr] we've [sys] schedule [usr] noticed [sys] up and [usr] that [sys] have [usr] the toilets [sys] a see [usr] aren't flushing very well they're not blocked [sys] i'm here [usr] but they they're taking a lot longer to [sys] is [usr] flush [sys] it [usr] if [sys] affecting [usr] that makes sense [sys] anything in the home any any other facilities or [usr] the shower the shower [sys] right [usr] the shower seems to be not draining [sys] ok [usr] very fast at all either [sys] and is it a affecting the the bathing facilities can you use the baths and stuff right ok just bringing that up now [usr] thank you [sys] i'm just waiting for the schedule to come up right there's no there's nothing for this evening tomorrow the 12 tomorrow is the 12th it's the 12th of october thursday there is an all day appointment that's between [usr] ok [sys] 8 [usr] i'll [sys] a.m. [usr] tell [sys] and [usr] my [sys] 6 [usr] husband [sys] p.m. [usr] none [sys] there's also [usr] for tonight [sys] a morning appointment [usr] 8 [sys] which is between [usr] a.m. [sys] 8 a.m. [usr] till [sys] and 1 [usr] 1 [sys] p.m. [usr] p.m. [sys] and an afternoon [usr] 8 to [sys] which is [usr] 1 [sys] between one [usr] any time [sys] and [usr] between [sys] six [usr] eight and one [sys] either way the engineer will give you a call prior to arrival [usr] well can we can we can we get ac can we get eight o'clock or is that is is it a that's ok [sys] they're all tomorrow friday well i'm unable to sort it doesn't work that because i'm unable to give you a specific time i'll book it and then they assigned the engineer i would recommend in the morning if you're you're available at around eight if you could [usr] yes please [sys] i could give i'll give you the contact number for the local office and if you could give them a call and just ask for an estimated time of arrival they'll be able to help you with that is that ok would you me to book that in for you tomorrow morning [usr] thank you [sys] i'll book that in make sure that it's safe and then i can give you the the contact you'll get the text message as [usr] yes [sys] well with a contact telephone number and the job reference number but i'll just make sure that you have the number to hand ok i've booked it tomorrow between eight and one have you [usr] it's [sys] got [usr] [pii] [sys] a a pen available i can give you the number [usr] thank you [sys] it's [pii] [pii] [pii] [pii] that's correct that's the the local offices number they're the ones in your area that's covering your post code [usr] ok [sys] it's the job is booked with them i would recommend if you give them a call [usr] lovely [sys] in the morning [usr] all right [sys] they'll [usr] thanks [sys] be able [usr] for your help [sys] to advise you where [usr] ok [sys] you are [usr] thanks then [sys] in the [usr] you [sys] in [usr] too [sys] in the [usr] bye [sys] system [usr] bye [sys] and then you could have a conversation with them based on what you what you require and how convenient they are to fit you into into the engine schedule for the day ok all right then ok then that's booked for you all right then you're welcome take care bye bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] fucking hell that was long [sys] hi you're through to [pii] my name is [pii] how can i help [usr] are you all right are you based in [pii] [sys] i mean we we're just all over what [usr] right because i i've got a drop er a blocked drain and it's coming through my ceiling and i was just wondering if you'll be able to come out and unblock my dr [sys] ok it's coming through the ceiling [usr] the i the kitchen ceiling i've had to cut a massive hole out of the ceiling [sys] right ok [usr] to get the water flipping down and i've wrecked my kitchen [sys] ok is it [usr] er well it's from the toilet but [sys] right [usr] and the sink upstairs [sys] ok right can i is it it's a domestic property [usr] yes it is [sys] and do you have british home care cover for you coming in and drain [usr] my my landlord does my my landlord has home care for i think it's the boiler [sys] does they have it for the plumbing and drains [usr] i couldn't tell you to be honest [sys] right ok with regards to payment would it be yourself or would it be a landlord [usr] er i'd i'd probably pay it and just claim it back off my landlord as long as it gets unblocked i don't really care to be honest right now [sys] ok you're just gonna sort that out yourselves afterwards right [usr] i'll [sys] ok [usr] be able to sort that [sys] right ok no worries right let me just can i just [usr] bye [sys] take the postcode please sorry i forgot where i was up to then [usr] it's [pii] [sys] for [pii] [pii] for [pii] right let's have a look i'm just double [usr] number [sys] checking [usr] 19 [sys] there is just a couple of areas we're unable to cover at the minute just due to shortage of engineers there is only a couple [usr] bye [sys] i'll just [usr] bye [sys] double check that that's fine right because you've got two leaking through your ceiling and because it's leaking through your ceiling anyway and causing damage we can get somebody out tonight as an emergency call out for you but with it probably would be after six pm now prices are more than what they would be [usr] how how much how much would it cost to obviously come and sort it [sys] after six pm prices start from £225 and then if you could wait till tomorrow mondays to fridays 8 p.m. while 6 p.m. prices start from £180 [usr] would that be including fixing it [sys] what what it is is if it's just a standard unblocking it would be the 225 or the £180 and then if there's any additional work on top of the standard unblocking that's when the price would be more the price includes the a and it's a free call out what will happen is the engineer will come out and assess the work needed and she'll confirm the final price to make sure you're happy with it before any work takes place and then if you are happy with [usr] right [sys] the price then they'll usually do the work there and then and the payment is required to the engineer upon the completion via cash or card [usr] right right worst worst case scenario is £225 and then [sys] if there was any additional [usr] what what do you mean by what what do you what do you mean [sys] it [usr] by [sys] depends [usr] additional work [sys] we can't [usr] repla [sys] possibly [usr] replacing pipes [sys] i mean i couldn't say because it could be something that's quite small that's not much more additional or it could be something that's quite big i'm not 100% sure myself and we won't know until the engineer come and had a look at it [usr] right right ok just [sys] you [usr] do [sys] want [usr] that [sys] to go with tonight [usr] yes please well i've i've torn my bathroom apart i've torn my kitchen apart and it's [sys] right [usr] an absolute [sys] ok [usr] mess [sys] the only thing with emergency call out is that i can't give any time it's just the engineer will be there as soon as he can it just depends on how how many other emergency jobs you've got on well [usr] right [sys] hopefully [usr] ok [sys] there's not that many on you just have to [usr] would they [sys] they'll [usr] ring [sys] give you a ring when you're on the way [usr] right ok [sys] ok [usr] that's [sys] can [usr] absolutely [sys] i take [usr] fine [sys] your name please [usr] it's [pii] [sys] and could you just give me the best contact number please [usr] it's [pii] [sys] yes and could i just take the house name or number please 19 [usr] er it's 19 [sys] well could you just confirm the first line of address please [usr] er [pii] [pii] [sys] hm sorry it's just loading right i'm just popping down the information of what you've got going on it won't be a minute [usr] that's fine [sys] sorry i'm just popping it all down he knows what's going on and what he's coming to right ok just to confirm you've got a black drain leaking through the kitchen ceiling it's lost from the toilet and the sink you've had to rip the kitchen and bathroom apart pretty much due to the damage [usr] there's is coming out of my bath and that's [sys] ok [usr] it's just everywhere [sys] sorry about that if you can hear that in the background i'm just working from home just working from home and they just [usr] that's [sys] think [usr] all [sys] it's [usr] right [sys] all right it's not [usr] that's [sys] not be quiet [usr] all right don't worry [sys] and right [usr] no that's fine [sys] ok is there anybody that would have to have any vulnerabilities that we need to know about [usr] er i've got kids really and they're just [sys] i might do especially when it's ok all right then that's all booked in for you then the engineer as i said will give you a call [usr] right [sys] when he's on the way the number that you gave him it was [pii] all right great that's all booked in for [usr] yes [sys] you then [usr] that's right [sys] and someone will be in contact with you [usr] right [sys] as soon [usr] brilliant [sys] as possible [usr] why is that [sys] all right no problem take [usr] right [sys] care [usr] no worries thanks very much [sys] all [usr] for that [sys] right bye [usr] thank [sys] bye [usr] you bye bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the [usr] you [sys] options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello [pii] [usr] right [sys] at how may i help [usr] hi there i'm just looking to book for somebody to come out and unblock it in [sys] all right ok do you have british gas home care cover for plumbing and trains [usr] no i don't no [sys] can i take your post code [usr] it's [pii] [pii] [sys] yes right ok because it's [pii] when any availability at the moment i don't think what i'll do is i'll give you the number for the local office and [usr] ok [sys] they'll be able to check what they can offer you if they can offer you anything at the moment can i take your name [usr] it's [pii] [pii] [sys] it was g 72 did you say [usr] no g7 1 eight nr [pii] [sys] that's great let's have a look right i'm just gonna go through to them now mr [pii] and then i'll get you to do if you're ok to hold a second [usr] ok thanks [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers hello hi there you're [usr] hi [sys] through to the local office in [pii] are you looking for a date for an unblock sorry yes ok [usr] yes please [sys] was the postcode [pii] we're [usr] that's [sys] we're [usr] it [sys] talking about thursday morning for us at the moment i'm afraid is that ok [usr] that's [sys] is [usr] fine [sys] it a house [usr] thursday [sys] a flat or [usr] morning's [sys] business [usr] fine [sys] premises a house it would be [usr] it's [sys] 100 [usr] a house [sys] and £80 to envelope for you and payment would be direct to your engineer it would cash credit or debit card if that's all right great can i have your [usr] sure [sys] surname please [usr] it's [pii] [sys] and a contact telephone number please mister [pii] [usr] is [sys] -huh [usr] [pii] [sys] awesome ok [usr] [pii] [sys] [pii] [usr] [pii] [sys] and the rest of your post code please huh [usr] it's [pii] [sys] fantastic and is that [pii] in [pii] [pii] [usr] that's it [sys] that's [usr] number [sys] great and [usr] 10 [sys] what the blockage is it internal or external external [usr] it's external we the gutters are all leaking and we've lifted the pipe out and we can see that it's [sys] no [usr] it's not [sys] problem [usr] draining [sys] at all [usr] at [sys] we'll [usr] all [sys] get that booked in for you for thursday morning that's between eight and one an engineer will call you on your mobile when he's heading to the [usr] 81 [sys] property thank you take [usr] that's [sys] care thanks [usr] great [sys] bye bye [usr] thanks [sys] bye [usr] very much thank you bye bye take care bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning fruit [pii] speaking to [pii] how can i help [usr] hello there i'd to book for a a plumber to come out i've got a blocked drain [sys] ok residential property [usr] yes [sys] do you have a contract with british gas for plumbing and drains or painting as [usr] no [sys] well or no [usr] no i [sys] and what's the issue with the drain then what are we talking internal external is it just block [usr] it's out it's [sys] overflowing [usr] outside it's blocked you can see the water isn't going down [sys] ok and is it affecting have you got usual toilets inside the property at the minute [usr] yes it's that's what that's still ok [sys] right ok what's your postcode please [usr] [pii] [pii] [sys] [pii] right let what we do there is no call out charge an engineer would go out and they'll have a look at it all first hand before they do any chargeable work they'll confirm the issue in a fixed price once you've got that [usr] i [sys] you can go either way if it's a yes it's cash or card if it's a no then there's no charge now [usr] ok [sys] just to give you some an idea of costs if it is just a blockage no other underlying issue that needs sorting or anything you'd be looking at 180 including the vat to do it but as i say engineer will confirm exactly once he's on site and you can go from there right [usr] ok [sys] let's have a look at when then what's the first line of the address please [usr] the [sys] the [usr] old gatehouse [sys] old gate house any medical conditions vulnerabilities on site anything relevant we'd need to know about [usr] no [sys] no [usr] i don't think [sys] not come up let me find it it's tango november 25 4 echo whiskey you said didn't you tango november [usr] say that again [sys] 25 4 echo whiskey you said [usr] yes [sys] i've got it there and your first name please [pii] [usr] [pii] [sys] your surname please [pii] how do you spell that [usr] [pii] [pii] [sys] and have you got an email [usr] er [sys] address that you use [usr] i do i'll spell it for you [sys] yep [usr] it's [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] best contact number for you please [usr] [pii] [pii] [sys] thank you right i'll be [usr] [pii] [sys] 60 seconds just while i get to the star then ok sure [pii] [pii] can you me today does that work or you should right [usr] i can yes [sys] well well either [usr] that would be [sys] between [usr] that would be [sys] now [usr] fine [sys] and six [usr] is there any [sys] the [usr] time [sys] engineer will ring [usr] window [sys] you when he's about half an hour away or in the afternoon between one and six with a call en route we can't that's fine [usr] ok could we do [sys] no [usr] one [sys] i [usr] six [sys] understand [usr] because i've got meetings [sys] understand right ok this afternoon [usr] it would just [sys] as i say engineer [usr] that [sys] will [usr] i'm [sys] ring [usr] on [sys] and [usr] a call [sys] you'll get [usr] and [sys] a text confirmation [usr] he's banging [sys] in a sec [usr] on the door [sys] see you soon have a good day take care no problems bye now [usr] ok fabulous thank you | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to [pii] at daniel can i help [usr] hello there i don't know if i've pressed the right department i've got a blocked toilet which i've been in the house for about i don't know coming up for four months now and it's it's blocked after you do a number two to be blunt [sys] sure can i can i just quickly check if this is your own premises [usr] it is [sys] and do you have british gas home care for plumbing and drains [usr] no i'm not with british gas no [sys] ok is this the only side in the property [usr] no there's a downstairs toilet which a which works absolutely fine [sys] ok can i take your postcode please [usr] [pii] [sys] is that both popular or [pii] [usr] [pii] [sys] and the first line of the address please [usr] [pii] [sys] and can i take your name as well please [usr] it's [pii] [sys] ok just to let we don't have any history of that address obviously sometimes we get new homeowners calling us up and we've [usr] right [sys] been to the property previously but there's nothing on your address [usr] ok [sys] at least it isn't [usr] that's [sys] an [usr] good [sys] ongoing issue [usr] why [sys] i mean it does sometimes put people's minds at rest because obviously they think the previous owners have left us with all these problems [usr] whatever [sys] and can i take the best phone number for you as well please [usr] [pii] [sys] yep [usr] [pii] [sys] thank you is there anyone in your house of any vulnerabilities [usr] any vulnerabilities did you say [sys] anyone with any vulnerabilities [usr] no [sys] or any disabilities [usr] no [sys] no [usr] no [sys] ok [usr] no it's [sys] ok [usr] just [sys] good [usr] it's just myself and the and the poaches [sys] right let me just try and check their availability [usr] thank you are you able to give me a cost as well [sys] the inspection and co are both free the guys can come out and check if they do find a blockage [usr] fantastic [sys] the drive starts at 180 including va t [usr] right ok [sys] and then it's just a cash or card payment set once we've finished [usr] ok [sys] let me just check the availability [usr] thank you [sys] come on come on man here we go they can come out tomorrow if that's ok [usr] what time do is it morning or afternoon [sys] it'll [usr] is it [sys] be [usr] a big [sys] afternoon [usr] slot [sys] if that's ok [usr] what do they what do they do i'll be at work will they give me a ring when they're on their way [sys] normally within half an hour obviously i will put in the notes to make sure that they do double check that they do call and [usr] that's [sys] then [usr] fine that's i'm only 10 minutes away from from work to home anyway [sys] ok [usr] that's fine but if they could let me know that'd be perfect [sys] and if they do anything chargeable it is there a cash [usr] how [sys] or a card payment set once they finish [usr] that's fine no problem how do they check to see what the problem is [sys] it's really doing a physical inspection obviously open up the drains see if they can see where the blockage is sometimes it could be something [usr] all [sys] just [usr] right [sys] as simple [usr] ok [sys] as there's something physically that they can see but that's obviously the reason [usr] yes [sys] why they do the free fall out all [usr] right [sys] right [usr] got you ok [sys] that's all [usr] smashing [sys] that's all put in for now [usr] tomorrow afternoon lovely thank you and they'll give me a call when they're on their way [sys] did i take your phone number down [usr] right [sys] right [usr] do you want to take it just [sys] yes [usr] in case [sys] please [usr] [pii] [pii] [pii] [sys] no problem you should be getting a text message from us in the next [usr] all [sys] minute [usr] right [sys] or all right now [usr] all right [sys] all [usr] smashing [sys] right thanks [usr] thank [sys] for that [usr] you very [sys] bye [usr] much [sys] bye [usr] thanks cheers bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes how can i help [usr] hello we've got block drains [pii] and i need to just get them sorted please [sys] postcode please [usr] wv 73 a s and there's water blocking which is causing a bit of a a little pond in the driveway [sys] is it wv seven [usr] yes wv 73 a for alpha s for sugar [sys] ok one second on the system not wv seven i just try that again sorry because it's just my system here i beg your pardon wv seven [usr] three a f it's alpha [sys] i [usr] s [sys] i'll [usr] for sugar [sys] check that based on the address [usr] [pii] [pii] [sys] [pii] ok [usr] [pii] [sys] and this is a residential address [usr] yes sir [sys] thank you and just double checking if you have a home care policy for your plumbing drinks [usr] we do have what sorry [sys] a home care policy for your plumbing and the drains [usr] no [sys] right ok no worries and there's no vulnerabilities at all in the household is there [usr] what do you mean by that only two dogs [sys] and out [usr] no no no no no no [sys] okey doke do right and what's your name please [usr] my name is [pii] [sys] and is it that's the second i'm assuming [usr] yes sir [sys] and what's your first name please [usr] [pii] [sys] [pii] [usr] [pii] yes [sys] ok all right and you did say there's a it's water coming up through the driveway correct [usr] the blocked there's two blocked drains my neighbor's just been out to have a look and we've got a sepsis tank as well the drains are blocked and i got up this morning and one of the drains it was just over flooded we've got gravel and and then the other one's got the drain hole thing is is blocked as well [sys] ok there's no call out charge for this to provide free no obligation quote starting price for the work is is 100 and £80 all in if they're to come out between monday to friday what i would say though is is that they if they were to come out they could come out this evening but it would be more the status is £216 all but [usr] can [sys] we could [usr] they [sys] have [usr] can they come out tomorrow morning first thing [sys] ok we'll try and make it that will be requested for ok [usr] i mean if there's a block and it does need to be no later than tomorrow morning [sys] hopefully that that's what will be requested [usr] man if if they came out tonight what would be the cost [sys] at £216 as a starting price all inclusive of vat [usr] starting when you say starting what does that mean by when you say starting [sys] that would cover for the first hour of work this is just for an argument's sake it might take less than an hour but if it's more then they'll obviously quote you in accordance to when they get there just explain and try and let for all probabilities once they see the issue in person [usr] ok how what time can i come out tomorrow morning [sys] if the time frame for a morning appointment is between 8 to 1 and they'll have to try and be there as soon as possible [usr] we do need somebody as soon as possible i mean i am pushing it even for tomorrow morning [sys] i understand what you're saying they'll have to call before time of arrival if you do agree to the obligation quote you can pay by card cash or bank transfer [usr] that'll be fine fine tomorrow morning [sys] yes absolutely [usr] ok great [sys] no worries thank you very much [usr] thank you i'll see you definitely tomorrow morning then [sys] and they will call before time of arrival [usr] please please thank you sir [sys] thank [usr] and who [sys] you very [usr] am i speaking [sys] much [usr] to [sys] yes [usr] yes ok thank you sir thank you thank [sys] no [usr] you bye [sys] worries [usr] bye [sys] thank you bye bye [usr] perfect | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes this is [pii] how can i help [usr] hi i'm just calling in regards to a visit that we had from you guys we are waiting for a report and a quotation but it's been since friday and we've never received anything or and it said the person who came round he said he's going to send us a report straight away [sys] ok i'm sorry what's the postcode i'll have a check for you now [usr] it is [pii] [sys] [pii] [usr] [pii] [sys] thank you and the first line of address [usr] it's [pii] [sys] right ok we need the job going over to someone else to do the next part ok i can book that in for you now [usr] what do you mean book that in for me [sys] the job completion notes where the engineer left was the resolution was unsuccessful and the status his job carried over he said in the notes attended site and found toilet to be coming out of the in the courtyard tried to lift the manhole on the toilet but it was [pii] was unable to [pii] left he left a quote because it's needed [usr] didn't [sys] to [usr] leave [sys] bring [usr] a quote [sys] them on on the auditors i think it's the system that you use i'm not sure if he's not left to do i do apologize but it's just it says the quote left an eye auditor which supposed to be their system to break a manhole and clear a blockage and fit new manhole that's what's needed now what i'll do for you is i'm just gonna get in contact with the local office now once i'm through i'll give them your details and they'll transfer you over they can give you [usr] ok [sys] a quote on how [usr] can [sys] much it's gonna be [usr] because we've obviously been waiting it is an emergency and we have been waiting a few days it's just getting worse [sys] hm [usr] we've obviously decided to go with your yourself but [sys] hm [usr] can we now start having everything in email because it's over the phone there's no trail of anything that's been or done because [sys] no definitely [usr] we haven't even received any report and i do need to forward that to our finance as well [sys] no problem can i take your email then please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] -huh [usr] [pii] [sys] spell that for me yes [usr] [pii] [sys] [pii] [pii] ok [pii] as in the area [pii] [pii] [usr] at [pii] can you also forward me any of the notes or the report because i do need to have a record of that to send to my area manager please [sys] no that's fine i'm just gonna contact the local office now for you and they can send you the report and then book [usr] ok [sys] a new job in and give you a quote just hold [usr] ok [sys] the line for me [usr] how long roughly would i need to wait for the report to come through [sys] i'm gonna [usr] cos [sys] call [usr] i'm [sys] them [usr] being [sys] for you [usr] chased [sys] now [usr] at this point because [sys] i'm calling them for you now and then i'm gonna transfer you over and they be able to send it to you that i immediately [usr] ok do you want me to stay on the line or are you just going to [sys] just stay on the line i'm [usr] ok [sys] gonna call them now i'll transfer you through ok [usr] ok thanks [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers hi thank you for holding [usr] hi [sys] hi thank you for holding ok i've spoken to them now they're chasing up the quote for you you just got a message over to the [pii] office i've told them the email address is added to the file now he's gonna send you the job completion report within [usr] ok [sys] the next couple of minutes and then once they get the quote for you they'll be able to send that over to you over to you by email as well [usr] ok [sys] perfect [usr] perfect thank [sys] no [usr] you [sys] problem [usr] much [sys] take care now bye [usr] ok thanks bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hello there i was wondering whether somebody could come up and check our dreams for us what it was is our dreams were blocked the when we flush the toilet the that was overflowing and the water was coming up through our shower unit [sys] ok [usr] we then contact local company who came to try and check it they said they couldn't unblock it and they suggested [sys] bye [usr] that we get in touch with you and possibly use a camera as well [sys] we certainly have a look for you then and is it a domestic property is it [usr] it was a domestic property yes [sys] and do you have british gas home care cover for plumbing and drains [usr] no we don't [sys] no no problem ok well i can have a look then if i can start by taking the post code [usr] [pii] [sys] [pii] let me have a look and if i could also take the house number [usr] [pii] [sys] [pii] let me just see if i can find it [usr] that that [sys] let's have a look yes in [pii] gill [usr] that's the one [sys] i've got it and if i could take your first name please [usr] [pii] [sys] and if i could also take your surname [usr] [pii] is that [pii] [sys] got you and if i could also take a contact telephone number please [usr] it's [pii] [pii] [sys] brilliant let me just save that [usr] [pii] [sys] got it right let's have a look right i just need to type in what you've told me the issue is bear with me [usr] i mean know what i'm doing i [sys] and is there anyone at the party who may be considered vulnerable no [usr] don't think no i'm 78 [sys] ok [usr] and my wife's 77 i don't know vulnerable she's got she's [sys] ok [usr] got craws she [sys] right [usr] has to [sys] understood [usr] the toilet very [sys] let me have a look bear with me my computer's going a bit slow tell me about it tell [usr] always [sys] me [usr] is [sys] about [usr] when you want [sys] it [usr] them [sys] right i mean would you be available for the rest of the day if you get somebody out today ok [usr] yes we we're in we've just come [sys] ok [usr] back from a three day holiday [sys] ok right [usr] but [sys] well what i'll [usr] er yes [sys] do is [usr] we're [sys] then [usr] in [sys] i'll i'll book that [usr] wait [sys] to get somebody out asap then now i can't give you the exact time they will get to you because it's just been incredibly busy today but they will give you a phone call when they're on [usr] ok [sys] their way is [usr] we're [sys] that ok [usr] here [sys] now let me explain how it works as well [usr] that's [sys] the [usr] fine [sys] engineer [usr] no [sys] will [usr] problem [sys] come out obviously they'll have a look at what the issue is and once they've done that they will give you a quote now if you're happy with the quote they'll obviously do what needs to be done and you can just pay the engineer at the end of cash or card if for any reason you don't want to go ahead you can say no and if you do say no you don't pay anything because there's no call out charge but what i can tell you is is that at this time of the day the prices do start at £225 is that gonna be ok ok ok well let me get that booked in for [usr] it [sys] you [usr] has [sys] then [usr] to be it's as simple as that [sys] well when the [usr] ok [sys] computer hurries up anyway bear with me right there we go right let's get that booked in then just bear with me while i make sure [usr] right [sys] it's done there we go [pii] that's all booked in for you the engineer will get to you as soon as they possibly can and i've asked them to give you a phone call when they're on their way to you ok pleasure you're very welcome [pii] all done for you you're very [usr] right [sys] welcome [usr] that's [sys] take [usr] fine [sys] care [usr] thank you very much [sys] bye [usr] thank you bye bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hi [pii] my name's [pii] i've i've got a blocked drain i could do with booking some assistance with please i don't want it to to this this afternoon tonight er because we're able to isolate the incoming i was hoping to get something booked in for tomorrow morning if possible [sys] of course is it a domestic property or a commercial property [usr] it's commercial [sys] commercial ok what we'd have to do is we'd have to take all the details we then pass it over to our local office they would then contact you to discuss the pricing as well as when the availability and when they can attend is that ok [usr] that's fine [sys] brilliant what i'll have to do is go through a few details with you can i just confirm is there anyone at the property vulnerable anyone with any illnesses or facilities affected with by the problem that's going on [usr] er the well the the bit we've got to isolate is our disabled main disabled toilets er and we're quite a busy er a busy public site i don't know if that answers the question or not [sys] right ok and i'm assuming there's no home care cover with british gas at the property [usr] no no nothing that [sys] ok and is the billing address the same as the address that we'll be attending or is the billing address separate [usr] same same [sys] it's the same ok what i'll need to do is just take some details can i start by taking the post code of the property [usr] that is [pii] [sys] brow ok i'll put you in a minute and it's a commercial property you said isn't it [usr] that's right [sys] ok and what's the first line of the address [usr] it's the [pii] [sys] is that what the company's name is the [pii] [usr] no sorry that's the a the that's the equivalent to the street address the the the [sys] ok [usr] the company is called the reader organization that's re ad er [sys] sorry re [usr] re ad er someone he reads [sys] ok the reader er company [usr] organization [sys] organization thank you and who would be the site contact when we attend [usr] er myself [pii] [sys] and what's your best contact number as well [usr] [pii] [sys] please [pii] [usr] [pii] [pii] [sys] [pii] thank you and have you got an email address that we can put on the account [usr] [pii] [pii] [sys] [pii] that's [pii] [usr] correct [sys] [pii] ok ok i'm just going on to your booking page up two moments and it's what seems the problem that you're experiencing on site [usr] we've got a we've got a separate toilet block er where we were experiencing some but what seemed initially to be blocked toilets and we've then followed the problem to a chamber outside where we've er where we've found a bit of a blockage er but the blockage seems to be a bit downstream of the of the chamber and our drain we we haven't we haven't got good enough equipment to clear it we need as my our diagnosis it need jen [sys] bye [usr] and we and we can't we can't really do that [sys] ok getting is required and can i just confirm is there other toilet that's on site that can be used [usr] there are [sys] ok and the toilets that have affected they're not stopping anyone with any disabilities to use the toilet [usr] er no no it's the main it's the main disabled toilet but there is another one somewhere else on the side [sys] right ok i'm just going to fill in the details give me one moment and how many toilets are affected [usr] it's just two [sys] ok what will happen now is that'll get back over to our local office they will then be in contact to discuss what time they'll be attending when they can attend and also the pricing is there a time that you're open to what day were you looking for [usr] i was looking for er tomorrow morning if possible [sys] tomorrow right i'll put that request on and they'll give you a call to discuss over is that ok [usr] that's great [sys] all right anything else i can help you with [usr] no thanks very much [pii] have a good one now [sys] you too take care [usr] but i know [sys] i | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to talk japan how can i help you [usr] hello there i have a a dr block drain on the outside of a house wall at the end of the kitchen sink pipe how quickly would you be able to do that [sys] right well it depends where you are in the country it's [usr] we're in [pii] [sys] right well i'll have to take your details you don't have any account with british gasket covers drainage work [usr] no i don't think i do no [sys] no you no what's the postcode thank you of the property [usr] [pii] [sys] [pii] [usr] yes [sys] and the first line of the address thanks [usr] er [pii] [sys] you've never used down the road before no [usr] ohh in my previous property i have [sys] no no at this property [usr] no [sys] sir [usr] no no no [sys] ok that's fine 2021 [usr] but bu tt s [sys] it's ok it'll it'll come up on the system don't worry [usr] ok [sys] thanks books close holy to [pii] [usr] yes [sys] sorry what number was it again [usr] [pii] [sys] 2021 cheers thank you and are you the owner of the property sir [usr] i am but i rent it i don't [sys] right [usr] live [sys] ok [usr] there [sys] but you would be you would be putting the bill is that correct [usr] i i would be [sys] ok what's the what's your first and last name thank you [usr] [pii] [sys] ok mister [pii] all we need now is the best contact telephone number for you thank you [usr] [pii] [pii] [sys] ok just repeat that [pii] [usr] that's right [sys] right just to to clarify mister [pii] you've got you've got a a blockage outside your property all i need to know then is anything overflowing from the drains outside [usr] not at the moment but i i noticed it's high enough for it to be soaking into the bricks of the house [sys] right ok no problem you at the moment can you still use your toilet in your bathroom facilities [usr] yes [sys] ok no problem right and just one more question is anyone with any medical or vulnerability issues at the property [usr] no but the the [sys] ok [usr] situation is such that i don't need to be there obviously because it is outside unless you want me to be there [sys] well no because the the the way it works is there's no call out fee itself but if the engineer can do the job on the day a standard unblocking of the drain is 100 and £70 that is inclusive of va t and is payable upon completion of the work to the engineer on site [usr] i need to be there then [sys] well and i mean you don't have to be there but someone [usr] somebody's [sys] needs to be [usr] house [sys] there to pay unless unless the engineer what i'll do i'll see what availability comes up on the system [usr] ok [sys] and they may they they always phone before attending because it's a payable job and if if you don't need to be an engineer the engineer would if if you could pay over the phone that would be right [usr] well [sys] and [usr] i [sys] i thought i thought this i i'm sorry about this mister [pii] i thought because there has been a lot of jobs booked in this area at the moment and it's saying on the system we can get this booked in but the earliest available slot would be friday at the moment they've got many jobs on the system [usr] this coming friday ok book me in for that then [sys] ok if if you do get someone that's not a problem you could just cancel if you get somebody beforehand [usr] no i won't do that i need [sys] ok [usr] a 2020 minute window to get there if somebody could [sys] no [usr] ring [sys] problem [usr] when they're on the way [sys] that's fine i'll put on the notes and we can do we can do all day between eight and six or an afternoon appointment between one and six [usr] let no all day's fine [sys] ok no problem i say i'll put to give you notice the engineer will contact you before attending and i say any relevant information just tell the engineer when he calls you mister [pii] ok [usr] will do thanks very much [sys] no problem thank you [usr] thank [sys] have [usr] you bye [sys] a nice [usr] bye [sys] day if you can [usr] you [sys] thank [usr] too [sys] you bye [usr] bye [sys] now [usr] bye | 8Sale
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[sys] good morning dino [usr] hello is that [pii] [sys] yes it is [usr] yes two unblocked toilets [sys] we do [usr] can i have someone to come out to my toilet today please if that's possible [sys] what was your postcode [usr] [pii] it's [pii] [sys] and the first line of your address [usr] [pii] [sys] right well lovely and what was your name sorry [usr] [pii] [sys] lovely bear with me two seconds i can get one out to you today i just can't guarantee the time just as my engineer is a little busy today [usr] yes ok [sys] and we we do charge 100 and £95 for a standard en bloc [usr] £195 [sys] yes [usr] do you take card if i if i if i got my card numbers to give [sys] we we take card with the engineer [usr] can you take the numbers now please if that's possible [sys] we aren't able to we aren't able to take the information over the phone unfortunately it would be taken with my engineer when he attends [usr] when he attends ok i can read out the numbers can't i off the card [sys] you can read out the en read out the numbers with the engineer [usr] yes ok then [sys] lovely and what was your first name sorry [usr] [pii] [pii] [sys] [pii] lovely what is the issue at the toilet what what is the issue at the property what is locked [usr] i mean if the toilet is is blocked it won't flush away [sys] right and is it the only toilet at the property [usr] yes it is yes [sys] toilet no worries and is there parking available at the property [usr] is the parking is not very good because there's a lot of cars seem to park here all the time [sys] right ok that's absolutely fine we do require the engineer to be relatively close to your property in order to get all the hose and machinery out [usr] well i can't really say i've got nobody party at the moment at this very moment [sys] right ok as long as we can try and make sure that there is that my engineer does have space to park close to your property then that shouldn't be a problem and what i'll do is i'll get that all booked on for you for today and the engineer will give you a call when they're on their way is that ok [usr] yes that's all right yes that's ok what machinery has he [sys] he's got a pressure jet machine which clears the blockage [usr] i see yes [sys] all right [usr] huh [sys] what i'll do is i'll get a little bit done and the engineer will give you a call when he's about 20 minutes away [usr] he's about 20 minutes away he'll give me a call and he'll be in as soon [sys] no [usr] as that will [sys] no [usr] he [sys] he will give you a call when he is 20 minutes away unfortunately i can't guarantee a time frame he'll be with you [usr] ohh [sys] all [usr] i see [sys] right just as he is a bit busy today but he will give yourself a call when he's 20 minutes away [usr] yes [sys] all [usr] ok [sys] right [usr] then [sys] yes [usr] yes ok i'll i'll hold on and wait wait for the plumber then i'll just wait [sys] all [usr] and see [sys] right lovely thank you much thank you [usr] bye bye thank you | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino pass british gas [pii] speaking how can i help [usr] hiya i've tried to book a someone to come out online but it wouldn't let us if the website's not working properly i don't think [sys] do you have a home care policy with british gas [usr] no [sys] no is it a property where you live [usr] yes [sys] and are you the property owner [usr] yes [sys] and what's the what's the issue there is it a blocked train [usr] it's a block toilet [sys] block toilet ok for the standard unblock between the hours of eight and six monday to friday is 100 and £80 [usr] huh [sys] the engineering out and find it's anything different he'd let while he was there [usr] right [sys] what's the post code [usr] [pii] [pii] [sys] and the first line of the address [usr] [pii] [sys] it looks as though you did you book one earlier or try to [usr] no i i spoke to somebody on the the bot thing the live chat [sys] right [usr] and it it just [sys] right [usr] went off then i tried to book online and the website seems to be it's jumping back and forwards [sys] right and what's your name [usr] [pii] [sys] what's your contact number there please [usr] [pii] [sys] bro and is it your only toilet [usr] yes i mean it's not i it don't have to necessarily [sys] right [usr] come out today i've got other means of using the loo but tomorrow [sys] is there [usr] we [sys] anybody [usr] do [sys] vulnerable on site [usr] no i mean if it was before six o'clock and i wasn't gonna get charged extra then would be amazing but if it was gonna be after an extra charge [sys] that's [usr] i could [sys] right [usr] wait [sys] right [usr] till tomorrow [sys] tomorrow morning it will be between eight [usr] great [sys] and one he'll he'll give you a [usr] brilliant [sys] call when he's on his way and then it will require payment on completion [usr] right [sys] you're very [usr] right [sys] welcome [usr] ok then thanks [sys] take [usr] very [sys] care [usr] much [sys] bye now bye bye [usr] thank you bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] no wait [sys] good morning [pii] speaking how may i help [usr] hi there i'm looking to book a call out we got a blocked foul drain and [sys] ok [usr] a few other block drains as well that they're looking at [sys] right is it affecting widespread range [usr] the toilet are flushing [sys] right can i just confirm with you is this a domestic property or commercial [usr] as commercial [sys] ok er and i take it you don't have a home care agreement with british gas [usr] no no [sys] ok [usr] we haven't no [sys] sounds a silly question but it's quite relevant is it creating vulnerabilities have you any vulnerable people there that right ok [usr] we have got vulnerable people yet [sys] first of all can i start by taking [usr] it's [sys] your [usr] a retirement [sys] postcode [usr] village it's [pii] [sys] 10th of november [pii] [usr] uniform [sys] uniform [usr] uniform [sys] uniform and the first line of the address [usr] it's a [pii] [sys] [pii] is that a [pii] [usr] with it that's it [sys] will i'll have a wild one on this one w i double l ic ome [usr] that's [sys] lovely [usr] it [sys] well park did we say [usr] and then then it's a of my [sys] will [usr] house [sys] house and what's the name of the business [usr] will [sys] that's [usr] park [sys] the actual name of the business right ok now could i take your name as the point of contact please [usr] it's [pii] [sys] [pii] and [pii] the number that you've called me on today which is [pii] is that your best contact number ok [usr] you can [sys] this [usr] ring me [sys] is the [usr] that [sys] one that we give to the engineer that he can liaise with you when he he's on he's [usr] ok [sys] on his way sorry we've got a plot is it do you have any working facilities whatsoever [usr] we've got a few not no cos it's affecting the lady she's in her nineties [sys] right [usr] she's only [sys] ok [usr] got one toilet [sys] you've got no toilet facilities [usr] she can't use a toilet [sys] right what [usr] and [sys] it's [usr] stuff [sys] a stuffed [usr] toilet [sys] toilet stuff [usr] and and [sys] staff [usr] a disabled [sys] toilets [usr] toilet as well [sys] and disabled toilets or blocks this will go in as an emergency visit [usr] i don't know i don't know how [sys] what we usually [usr] brilliant [sys] do with commercials we book them on send them through to the to your local diner office they will then ring you get more details from you quote you and confirm attendance all right [usr] ok [sys] i'll pass this detail i'll set this job up now [usr] ok [sys] and then somebody from the office will give you a call back [usr] cheers [sys] [pii] ok all right [usr] ok [sys] thanks for calling [usr] nice thank [sys] bye now [usr] you cheers ok bye bye what | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello there good morning you through to damage gas speaking how can i help [usr] hello there i've got a block glue [sys] right ok just double checking if you have a home car or home term insurance policy for your home insurance [usr] i'm sorry i missed that [sys] you have a home care or a home serve insurance policy for your plumbing and rains [usr] no unfortunately not [sys] and what's the post code [usr] [pii] [sys] ok [usr] hm [sys] just won't be a second while the system loads sorry there just trying to get my voice back and what's the first line of the address [usr] [pii] [sys] ok what's your name please [usr] [pii] [sys] thank you and just double checking [pii] you don't have a a home care or a home of insurance policy for your plumbing insurance do you [usr] no [sys] ok can you confirm that this is a residential address that's fine no problem right in terms of this just please remind me of what the exact issue is [usr] it won't flash [sys] won't flush the toilet ok is that due to a blockage or do you think that might be due to the mechanism might be due to the actual flu mechanism itself [usr] it's just i've tried planting it with the old loop punch but it won't shift [sys] potential blockage ok all right that's absolutely fine can get somebody out today as soon as possible there's no call out charge and the starting price for today appointment would be £241 all in [usr] how much [sys] a £241 all inclusive of that [usr] ok [sys] but [usr] it's gotta be done [sys] no problem ok and double checking if there is any vulnerabilities or any health issues that we need to bear in mind [usr] i'm sorry i missed that [sys] is there any vulnerabilities or any health issues that we need to bear in mind [usr] no no we're all fit [sys] ok well that's very good to hear no worries well thank you very much and that is all booked in for you i'm gonna be out today as soon as possible and they will call me before time of arrival [usr] any idea on how long [sys] they'll try and make it be absolute latest it will be before six today but they'll try and make it quicker than that [usr] ok right thanks very much [sys] no worries thank [usr] bye [sys] you [usr] bye now [sys] right right | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] my name is [pii] what who are you please [sys] [pii] [usr] [pii] er i live in [pii] near [pii] and i've got a toilet [sys] ok [usr] that when i flush it er the water takes ages to go down and [sys] right [usr] it's it's only two years old this property er but the building thing for the the two year guarantee on all things in the house has just run out anyway and what's [sys] ohh typical [usr] and i don't i don't know if it's it can't be i don't ever put baby's napper i live on my own i never put my wet wipes down or toilets baby's nappers or anything that and i just wonder why why it's done it and why it won't go away is that something can do or whether it goes from from bottom whether my toilet's blocked or whether it's on on the road where it goes to to the drains where it goes to can you do that job [sys] we can only do your house we can't go into the road because that's the property of the water authorities and when we're not without their permission we're not allowed to we can get prosecuted to see if we do [usr] you could you could you could try you could try and see if it's just a blockage in my house first and if you did what you can you send the camera down or something [sys] we can do camera now with a camera it does need to be booked directly with our local office because it's the equipment that needs booking rather than the person because it's usually it gets heavily booked the cameras that's why it's managed at the local level [usr] what about the what about this er the the chiefs then to try and you you send down to see see if he can get all all the way through can you what what does that cost me to have that done then sean [sys] prices prices start at 100 and £70 including va t [usr] right could you send somebody out as soon as we can urgently please [sys] i'd have to have a look bear with me and see what we've got available one second [usr] is it i mean it it i mean it says it's sbu but er are you are you for this stay in front of us for [pii] as well was it [sys] i i personally i am not in [pii] no i'm in [pii] [usr] what what don't you have a local number for wakefield then [sys] i could find it if you if you'd rather call them of course they can bear with me [usr] thanks a lot cos there's no point [sys] what's [usr] in getting [sys] your [usr] i my post [sys] what's [usr] code [sys] your [usr] is [pii] [pii] [pii] [sys] let's have a look [usr] i i live on [pii] [pii] [sys] ok [usr] it's [sys] let [usr] a new [sys] me just [usr] build [sys] see who that office is [usr] it's a new build [sys] bear [usr] house [sys] with me do you have a pen handy [usr] i have i'm ready i'm ready [sys] the phone number [pii] is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] isn't [sys] correct [usr] a eight [pii] number though it's a that's a different district isn't it [sys] that's our where is it based that one based in [pii] that's our office that covers [pii] [usr] that's the that's the [pii] right i'll ring them up thanks for your help then cheers mate [sys] pleasure take [usr] bye [sys] care bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello good afternoon you're through to speaking how can i help [usr] hi i'm just looking for a little bit of advice i own a gym and i think i've got an issue with my drains that's come from the bad weather over the weekend just cos there's quite a bad smell in the gym and [sys] hm [usr] obviously i'm not 100% sure what's going on i was just looking for a little bit of advice and potentially for someone to come out and have a look at them [sys] tell them not to bench too hard cos obviously they they obviously the following through aren't they they can't handle it sorry i'm just trying to make it a bit of a dry joke [usr] say [sys] but [usr] again [sys] that's [usr] sorry [sys] absolutely fine just just my dry sense of humor [usr] sorry [sys] i tell them not to bench his hard cos they're obviously following through and i'm being disgusting as well sorry [usr] i [sys] again [usr] thought you would [sys] we're able to get somebody out on a free no obligation quote basis and then in turn take it from there [usr] yes sounds [sys] excuse me and what's the post code please [usr] [pii] [sys] well i was a bit curious obviously i'll speak to the gym do you need a a form of license to run a gym or go cos i assume obviously work with members of the public for ac ib check i've just been extremely curious that's all i right what's what's the name of the gym please ma'am [usr] it's a smarter fitness [sys] right i might have got i might have slightly misheard you with the address is that on [pii] [pii] [usr] [pii] [sys] i've heard that what i did hear that what door number is that then please [usr] it's 23 a it's it's [sys] ok [usr] opposite the bp garage [sys] ok they put the bp garage but did they want to put smarter fitness down no it just make it a bit confusing for me i beg your pardon right smarter fitness a second [usr] ok [sys] and what's your name please [usr] [pii] [sys] and the second name place you went [usr] [pii] [sys] contact number there please [usr] [pii] [pii] [pii] [sys] sure and then i and obviously what we've said is is that their drains er are blocked is that in the change room area where exactly are they blocked the drains [usr] i'm to be honest i'm not 100% sure if they are blocked per se it's just it's just from what i can gather from the smell i've gotten in which i think is partly because it just leaks through the roof as well but it is quite bad i i would guess they are blocked but i think it's there's there's aaa middle room in the gym i know where the drainin is that i that i suspect the issue is coming from when someone gets there i'll just show them [sys] no problem ok that's absolutely fine right ok they'll provide a free no obligation quote and then in turn just take it from there [usr] ok [sys] and there is no call out somebody will be able to say as soon as possible i can call you before time of arrival and that's it is all booked in for you [usr] ok thank you very much [sys] no thank you for sticking with me there apologies for the system but that is all booked in [usr] that's all good thank you very much i appreciate that do you have a rough time [sys] they'll try for being within the next 44 hours [usr] the next four hours ok thank you very much [sys] no worries thank you very much [usr] thank you bye bye [sys] take care thanks bye bye mate [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] when you've got me what it is i'm bringing from a business in [pii] [pii] we've [sys] yep [usr] got a lot of drain this morning it must be because of the rain last night but it's not shifting at all [sys] ok [usr] it's really [sys] do you [usr] bad [sys] have an account with dino pain is a one off [usr] don't believe no [sys] no and it's a it's commercial isn't it you said right is it overflowing then as well [usr] it was terrible [sys] just outside or is it coming in or anything or [usr] just [sys] have any [usr] outside [sys] issues inside right ok i'll put it on for today what time are you open till [usr] half past five [sys] that's fine right that's fine right what i'll do let me take some details i will get them sent over to the local office in the area they'll give me a ring beforehand just confirming cost wise and ejs can i just check if we do any work on site will you be paying on site by cash or card [usr] that's no problem we can do that [sys] right what's the postcode then please [usr] [pii] [pii] [sys] first last line of the address [usr] [pii] [sys] and the [usr] [pii] [sys] company name [usr] raden [sys] i've got [usr] sports [sys] it there i've [usr] plc [sys] got it can i take a contact name and number please [usr] [pii] [sys] [pii] [usr] [pii] [pii] [pii] [pii] [sys] [pii] and there's no medical conditions or vulnerabilities on site that are relevant we need to know about no right mister [usr] no [sys] [pii] i'll get these raised expect a call from the local office in the area and they'll take it from there right [pii] take care see you later no worries bye bye [usr] you [sys] bye [usr] cheers [sys] bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if [usr] drainage [sys] you require [usr] problem it isn't [sys] upcoming [usr] it [sys] services press two or [usr] [pii] [sys] if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] i can book it on dot com [sys] we record calls for quality and training purposes you're through to [pii] at how can i help [usr] hi my toilets blocked and the sink is blocked as well and when they're flushing the toilet it's it's filling back up and it's coming up into the bath as well then [sys] ok he said sewage waste it's backing up [usr] yes [sys] ok do you have a british gas home care policy or would this be a one off engineer that you'd be looking [usr] just [sys] for [usr] a one off engineer please [sys] and is it for your home address that you live at [usr] yes my home address [sys] can i just take your postcode i'll just check we can take bookings for your area [usr] ok s a five eight bq [sys] hbq [usr] yes i do [sys] ok that looks fine i'll just run through the cost [usr] ok [sys] the call out itself is free of charge the price to unlock the drains monday to friday between eight and six starts from £180 [usr] that's that's fine [sys] that's ok if you do go ahead with the work you pay on completion by cash or card directly to the engineer ok [usr] that's great [sys] can i take the first line of your address please [usr] [pii] [sys] and your name as well [usr] [pii] [sys] and your contact number [usr] [pii] [pii] [sys] ok just bear with me one moment [usr] ok [sys] are you available today [usr] yes all day [sys] we'll get this booked and as an emergency [usr] ok great [sys] if [usr] thanks [sys] you got to he's backing up into the property i'll book it in now the engineer will give you a call when he's on his way and you'll receive a text message just to confirm all the details as well [usr] that's great [sys] can i just confirm is there any vulnerabilities or health issues in the property that i need to note down [usr] no nothing at all no [sys] no ok that's been booked in then as i say when the engineer is on his way he'll give you a call ok [usr] that's yes that's great ok thank you [sys] no problem [usr] ok [sys] thank [usr] ok thanks [sys] you bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if [usr] i [sys] you require [usr] have [sys] our plumbing services [usr] more [sys] press [pii] or did that you can now book drainage services online [usr] i'm gonna [sys] in [usr] check [sys] a few [usr] this out [sys] easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] thank you what [sys] we record calls for quality and training purposes [usr] wow [sys] good evening you're through to [pii] my name is how can i help [usr] hi good evening i have a drain blockage in the sink in my kitchen sink [sys] right [usr] and my plumber who usually comes to me he's referred me to you guys because he's working a bit far away i wanted to know how [sys] ok [usr] how does it work do you guys do any a quick service [sys] ok for a a block sin we wouldn't be able to attend tonight that's definite but i would be able to book it to availability hopefully depending on what area you're in that we may be able to attend tomorrow [usr] ok [sys] ok just a few questions first of all are we talking about a domestic or a commercial property [usr] domestic [sys] ok are you the homeowner [usr] yes [sys] ok do you have any existing arrangements with british gas home care with regard to your drains or is it just a one off dino visit that you're after [usr] no [sys] ok [usr] i don't have [sys] we do have a couple of lo no no i understand thank you we do have a couple of local offices struggling for drain drains engineers at the moment do you mind just giving me the postcode of the property [usr] it's [sys] please [usr] kt [sys] i can check [usr] six [sys] if that's going to be an issue [usr] kt 6 [sys] sorry [usr] kg tango six sorry [pii] lf lima foxtrot [sys] brilliant kilo tango 66 lima [pii] well bear with me one second i'll just check that's not going to be an issue no that's going to be fine are you going to be the contact for the drainage engineer sorry was it a blocked kitchen [usr] yes [sys] sink wasn't [usr] it's [sys] it [usr] a block kitchen thing is the water is standing and it's not i've on i've downed a couple of drain buster bottles but it's still [sys] huh [usr] not clearing [sys] right [usr] it's a bit of a chronic [sys] and what [usr] issue [sys] was [usr] this [sys] your name [usr] this thing i [sys] dear [usr] was wondering my [sys] what was your name sir [usr] name is [pii] [sys] [pii] [usr] [pii] for sierra hotel [sys] sh [usr] eh ryar and the [sys] and the surname [usr] [pii] [sys] khu [usr] rsh id [sys] rsh id two sheep thank you sir and could i take the contact the site the contact number you'd the engineer to call you on [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] it's [pii] [usr] [pii] [sys] yep [usr] [pii] [sys] [pii] and the first line of the address [usr] [pii] [sys] please bear with me i have to get these details put on the system but whilst i'm doing that this is an odd question but it's one i have to ask every time i'm booking a new job is there anybody with any vulnerabilities that's being affected by the issue that we should know about [usr] no [sys] thank you [usr] how does billing work for you guys [sys] how how is the drain work do you are you asking me if there's a lot of it [usr] sorry [sys] what was the question [usr] the question is www what are the charges is it a standard charge for a visit [sys] ok [usr] or what [sys] there is no call out charge it's payment on completion by card or cash to the engineer once they've completed their work for a standard unblocking which this certainly sounds it is it would be £180.01 80 including va t [usr] wow ok [sys] ok and i say hopefully i'm going to be able to get tomorrow as it sounds you're wanting us as rapidly as possible system is starting to run very slow or i'm starting to get a lot faster than it nearly done here and we'll get that availability up was the plumber around today was he has it been an issue for a long [usr] it's [sys] time [usr] been [sys] this [usr] an issue no it's been an issue for the last few hours but this drain has [sys] right [usr] a has a problem it does get clogged up very quickly and often almost every [sys] right [usr] week i'm putting in a mr muscle or drain buster liquid [sys] huh that's that's a lot of drain buster ok just getting the availability up now ok i i would be able to book it in i've got for tomorrow there two there are two slots well one of them is not really a slot it's the all day appointment it would be between 8 a.m. and 6 p.m. or i'll be able to take the pm appointment which is between 1 p.m. and six pm [usr] ok what i'll do is i'll i'll just check with my plumber because he was giving me the impression that you guys service within a few hours let [sys] ok [usr] me just check with him if he can come tomorrow if he can't then i'll call you back and we can book this in [sys] well if i if i could because i because i'm absolutely right nearly there if i just make the booking and just ask if you want to cancel it just give us a call back [usr] ok [sys] and we'll cancel it obviously there's no charge for that [usr] ok [sys] then at least you've got it in place and you won't need to give us a call back [usr] ok [sys] if if your plumber can't do it [usr] ok cool [sys] the the other way around [usr] and [sys] shall [usr] then [sys] i take [usr] there [sys] the all [usr] are no [sys] day [usr] cancellation [sys] appointments [usr] charges [sys] or the evening appointment no no there's not [usr] ok [sys] definitely not and we're open 24 7 for taking bookings and cancellations [usr] ok that's fine [sys] anytime shall i take the all day appointment eight till six or the pm appointment at one till six [usr] 826 is but a 26 will mean and that i won't be able to cancel [sys] the [usr] well i'll [sys] the [usr] be [sys] the [usr] able to cancel [sys] engineer [usr] tonight [sys] the engineer of course you can yes they they only assign the engineer on the day of the act early in the morning they know what cancellations there have been overnight ok i'll take the all day appointment then and you give us a call back if you don't require it [usr] ok [sys] obviously and that's all done for you you'll be getting a confirmation text through to [pii] [usr] ok [sys] that will include the job number but i can give you the job number over the line as well if you'd [usr] no it's fine i'll just wait for the text [sys] ok you'll get that text in 90 seconds a couple [usr] ok [sys] of minutes [usr] ok thank you [sys] ok sir [usr] thanks much [sys] thank [usr] bye [sys] you you're welcome good night bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] hello good morning i think we may have a problem with our drainage we think it might be a block we was looking to try and get someone to come out and have a look at it [sys] what's the post code to the property please [usr] our post code is [pii] [sys] [pii] [usr] [pii] [sys] and what's the first line of your address please [usr] [pii] [sys] ok bear with me a quick second i'm [pii] ok and what is your name please [usr] my name is [pii] that's [pii] [sys] what's your contact number please [usr] [pii] [sys] thank you do you have any cover with british gas for your plumbing and drains [usr] no [sys] ok one second and is there anyone who is vulnerable within the house [usr] no [sys] ok ok what exactly is the issue that you're currently experiencing [usr] when we first noticed or i first noticed it with our downstairs toilet that it was dr er draining away quite slowly and then once it once it water released it didn't then go back up to its normal level and then i've gone outside to our back our back where all the water goes from our sink and all that stuff and it's now overflowing and there's all guns and things coming out of it [sys] ok is there any tissue any sewage coming [usr] it [sys] out or [usr] it [sys] is it just [usr] it it there is definitely is tissue and the smell's not great [sys] right now in terms of time slots let me see what we have just bear with me a quick second right i can either get you someone out one second sorry [usr] ok [sys] i can get you someone out today or tomorrow tomorrow now if it's today because it's a sunday there is a difference in price usually it's 100 and £70 which already includes va t [usr] right [sys] but because it's sunday it is 224 for a sunday i can book it in for today or it will be tomorrow which would be your preference [usr] i to get it done if possible i i don't mind paying a little [sys] ok [usr] bit extra if if we can get someone today [sys] ok right ok i've booked you in for today [usr] ok [sys] now because it's a sunday usually we there's usually a 1 to 4 hour time frame during the week but because it's a sunday it may be the same time frame but if the engineer is running a bit late he will inform you just to let that someone will be out there to do it today and do keep an eye out for a phone call or a text prior to arriving because you usually get one prior to the engineer's arrival [usr] ok [sys] ok [usr] just just a quick question before you go will you need [sys] sure [usr] access to our main drain will you it's just that it's underneath our utility room i'm just thinking logistically how to how to do that [sys] where's the where's the drain and where does that drain is it is it is it indoors [usr] well we've recently had a utility room we've above the main drain or the where the drain was in the garage it's been built upon but there is they have left an access point but it means lifting up the floor and all that stuff i just wanna make sure if you need access that i need to organize that [sys] i mean i would say create i would say create access if you can [usr] right ok [sys] just that when he comes there's nothing impede in his progress [usr] ok [sys] to get what he needs to get done [usr] alright ok [sys] ok [usr] alright ok [sys] right no cheers all right take care bye [usr] all right thanks [sys] bye [usr] for your help cheers thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team [usr] be taken [sys] if [usr] to the [sys] you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello my name is how can i help you today [usr] hi my name's [pii] from swansea university there a call being made for you to come out for graham facilities management i was just wondering if you could if you had any more information on when i'm gonna be out [sys] can i take can i take the postcode of the site [usr] i know you're asking let me see if i can find it in a minute sorry [sys] no worries [usr] is it s a two eight pp [sys] is that sierra alpha sierra alpha 28 papa papa [usr] yes correct [sys] ok give me one it's a swansea university appointment for today for dreams [usr] that's the one cos there's two engineers on site and just wondering if we need to wait around or come back or [sys] it looks it's been canceled that one let me see why strange just cancel it maybe they've rebooked it in let me just check if they've rebooked it in there's no other note fix it no i'm just checking to thank you there's no notes to suggest why he had been canceled did you get any calls or anything from them [usr] i'm not part of the office staff i don't know [sys] cos i can't see any notes why it has been canceled the engineer has canceled it he canceled it was booked for today [usr] what time is it booked [sys] and [usr] for [sys] i can't er about 6603 between 603 and 19 03 [usr] what [sys] between six and seven say [usr] the engineer hasn't canceled it because he couldn't find it is he or [sys] sorry [usr] has it been canceled your end [sys] the it's been it says accepted on the screen but when i go into the engineer on the engineer as it's been assigned to the engineer [pii] and it says it's canceled on there let me have a quick ring to the local office to see what's going on just bear with me i'll put to hold i should be able to grab them before they close just bear with me [usr] ok three 27 i know sorry [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay call out charge and work is carried out by local engineers hello [usr] hello [sys] hi i did manage to get hold of somebody who was the duty manager he said he was gonna look into it for me and then he was gonna ring the site contact that we've got on the screen and discuss it with them he'll find out what's going on and he'll he'll ring the site contact number to advise [usr] ok [sys] them what's going on with this appointment is that ok [usr] ok that's great thank you [sys] ok no worries thank you bye [usr] ok good [sys] bye [usr] is [sys] bye [usr] that [sys] thank you bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local and through to you're speaking to how can i help [usr] how you doing mate i need to raise a call up for a blocked train [sys] a block drain right ok and it's a residential property [usr] marshall [sys] what's the postcode please [usr] on [pii] 12 [sys] right hold the line for me i'll get you directly through to the office in that neck of the woods we'll go over costs and availability go from there [usr] it's much expensive [sys] second is right important to us please wait for the next available agent [pii] speaking [usr] how you doing [pii] i need to raise a call out please [sys] sorry [usr] need to raise the caller [sys] got me sorry the line is really it sounds really quiet and echo i can't really hear [usr] one second it's any better [sys] that's way better [usr] there [sys] thank you [usr] we go i need to write the call out please [sys] raise a call out did you say sorry [usr] yes please [sys] yes sorry just bear with me one second hey man do have we got previous history with yourselves going out to [usr] i don't [sys] a job [usr] believe no [sys] no ok no problem sorry i'm just getting a different job goes down ok what's the post code [usr] [pii] [pii] [sys] okey dokey and what seems to be the problem [usr] it's we've got a block to a toilet's not draining we had a plumber out and they said that the the waste is full of fat from the kitchen [sys] right ok [usr] and obviously the the plumber couldn't clear it [sys] ok is it or commercial premises [usr] comma commercial [sys] ok and what's the name of the company [usr] it's cavendish school [sys] which sorry [usr] cavendish view school [sys] a school just bear with me one sec [pii] and is this the best number to get a hold of you on [usr] yes [sys] and then in [pii] [usr] yes [sys] [pii] ok and what's your name sorry or the best site contact [usr] you [sys] name [usr] [pii] then you wanna ask for [pii] or [pii] [pii] the caretaker [pii] the receptionist [sys] [pii] ok and is there an email address i can take down as well please [usr] it's quite long mate you ready it's [pii] that's [pii] [pii] that's [pii] [pii] that's [pii] [pii] that's [pii] [sys] what [usr] ueen [sys] was what was that sorry [usr] [pii] it's [pii] | 8Sale
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[sys] thank you for calling di rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] i find very soon [sys] we record calls for quality and [usr] aye [sys] training [usr] don't worry [sys] purposes [usr] about it john [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem good afternoon you're through to [pii] how can i help [usr] hello there my name's [pii] and i went online earlier today to request someone to come out and have a look at a problem with a tap now i i've got a booking reference here i just want to check that they're definitely coming out today [sys] no problem what's the reference please [usr] ok it's dy wo 3484869 [sys] thank you and just confirm your name for me [usr] [pii] [sys] you did say thank you ok it is booked in for you today [usr] but [sys] any [usr] i [sys] time up until six [usr] ok that's great it's just it is quite a gushing a wee bit but it's it's not flooding the place but the minute we turn it on it's a bit of a nightmare that's great if they're coming out before six then thanks [sys] perfect [usr] very much [sys] no worries take care bye [usr] thank you bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks [usr] i [sys] visit [usr] don't want [sys] dino [usr] to [sys] dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes thank you for calling dino [pii] speaking how can i help [usr] hi i wanna know if it's possible to get someone to come out to unblock a toilet for this [sys] block toilet i can certainly have a look and is it a commercial or domestic property [usr] domestic [sys] domestic and do you have british gas home care cover for plumbing and drains [usr] no [sys] no no problem ok well we can have a look then if i could start by taking the postcode first of all [usr] [pii] [pii] [sys] hate [pii] [pii] let me have a look and what's the house number [usr] [pii] [sys] [pii] let me just see if i can find it is that [pii] [usr] it will be present [sys] and if i could take your first name please [usr] it's [pii] er [sys] sorry [pii] [usr] [pii] er [sys] got you and if i could take your surname [usr] [pii] [pii] [sys] got you and if i could also take a contact telephone number please [usr] [pii] [sys] [pii] brilliant all right let me save that we you said it was a block toilet sorry [usr] yes [sys] and have you got a toilet you're able to use [usr] no no [sys] no and is there anybody at the property who may be considered vulnerable [usr] me cos the wife give me dirty looks does that count [sys] i think it can in this instance just to try and save you the fate worse than death [usr] she would put me down the toilet but it blocked [sys] she could use you to unblock it [usr] don't give her an idea if she's thinking about that then [sys] you better put your wetsuit on [usr] right [sys] now would you be available for the rest of the day if we can get somebody to you today [usr] i'm in the house all day [sys] ok let me explain how it works [usr] ok [sys] the engineer will come out obviously they'll have a look at what the issue is and once they've had a look they'll give you a quote now if you're happy with the quote they'll obviously do what needs to be done and you can pay the engineer at the end of the cash card if for any reason you don't want to go ahead you can say no and if you do say no you don't pay anything because there's no call out charge but what i can tell you there is is that if you do go ahead prices do start at 100 and £80 including va t is all of that going to be ok [usr] that's no problem [sys] no problem [usr] it's [sys] all right [usr] i'd [sys] well [usr] rather [sys] let's get [usr] pay [sys] that booked [usr] that than [sys] in [usr] die [sys] well true you're right [usr] but he left all the time and stuff [sys] all right let's get that booked in there you go that's all booked in for you it the engineer will get round to you as soon as they possibly can and i've asked them to give you a phone call when they're on their way [usr] thank you very much cheers for your help [sys] pleasure you're very welcome good luck | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to at diana how can i help you [usr] hi there i was hoping to book to have someone come and look at a drain for me please [sys] what happened to [usr] well i've noticed today that the waste pipe down the side of my house seems to have become all backed up and part of the side of the pipe has popped off and there's a fair bit of waste around the bottom of the pipe [sys] and are you a british best customer of the home care policy [usr] no [sys] ok that's fine what exactly happened is there anything internal affected [usr] me i couldn't hear that [sys] is anything internal or factored [usr] no it doesn't seem to be it's just i only i heard something funny when i was in the bathroom and i went outside to lunch and i saw this [sys] and the drain outside would you say is it is it overflowing or it's just ok [usr] well where the [sys] it's [usr] pipe [sys] always [usr] where the pike seems to go into the ground there just seems to be waste and overflow there [sys] right ok and what type of water is overflowing [usr] i think it's waste product from the toilet [sys] was it sewage would you say every time you use a toilet it would be the case [usr] it does seem [sys] i was trying to figure it out [usr] no it does [sys] would [usr] seem to [sys] it [usr] be [sys] would [usr] the [sys] it [usr] case if i if i that's what i think is happening this i know [sys] right [usr] it sounds [sys] ok [usr] strange but there's a side cap on the pipe and when i looked that had been pushed off i don't know if cos the drains block i've managed to put it but i've managed to put it back on there's not an opening to the thing [sys] that [usr] but obviously [sys] that might be a draining issue somewhere or there might be somewhere unlocking [usr] that's [sys] but [usr] good thank [sys] let's get [usr] you [sys] you put in on ok because you've got sewage coming out it might be even this evening [usr] really i am late night four [sys] breaking up that what was that [usr] at this [sys] sorry what was that [usr] ok [sys] sorry hello hello hi you just breaking up pie is really bad | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dia pass british gas [pii] speaking how can i help [usr] hi i've got a leak in my house i'd someone to come and investigate for me please [sys] the water where about [usr] it's on the ground floor ceiling it's a two story house but it's the the middle floor where the lease is coming from [sys] ok do you have a home care policy [usr] we don't know [sys] sorry [usr] no [sys] no ok is it coming from your plumbing [usr] it's coming out of the ceiling at the moment i'm not entirely sure where it's coming from that's what i'd someone to come and help me with [sys] it's just that there's two different engineers you see [usr] ok it's definitely plumbing [sys] ok [usr] because it's water [sys] it's right ok and is it happening all the time or is it after you've opened after you've used the shower or flush the toilet [usr] to be fair it built up a little bit over the last week or i suspect that's when the shower is being used it seems to come out a little [sys] right [usr] bit more [sys] ok what's the postcode and i'll check we're doing chargeable work in your area [usr] ok no worries it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] just having a look now just setting something up now for you [usr] no problem [sys] what we'd have to do is get an engineer out to come and quote for you [usr] ok [sys] is it a property where you live [usr] it [sys] where [usr] is yes [sys] you live and [usr] yes [sys] are you the property owner [usr] yes i am [sys] ok and what's the first line of the address [usr] it's [pii] [sys] i'm a bit nosy that postcode is giving me a different address have i got it right [pii] [usr] [pii] [sys] [pii] sorry [usr] no worries [sys] and it's house number what sorry [usr] [pii] [sys] [pii] i've got it and can i take your name please [usr] it's [pii] [sys] and which contact number mr [pii] please [usr] [pii] [pii] [pii] [sys] is anybody vulnerable in the property [usr] no [sys] did you say it's been going on a while the lake [usr] it's about a week it's [sys] all right [usr] built up and i've struggled to get anyone to respond back and they come and see us [sys] it's containable at the minute is it [usr] i'm just worried it's gonna build up and the ceiling will fall in at some point but it's it's not a flood of water it is just an occasional drip every couple hours or at the moment but you can see the the moisture patch and the stain on the on the ceiling [sys] right just gonna put these details in now and then see what we can do [usr] ok no worries [sys] monday is our next available [usr] ok [sys] would you [usr] that [sys] me to [usr] should [sys] book [usr] be ok [sys] that or [usr] yes please [sys] ok they're working on an all day basis at the moment however they will call the engineer will call you when he's on his way if [usr] ok [sys] the leak gets any worse then please give us a call back and then we'll see what we can do [usr] no problem [sys] to bring the appointment forward but that's all booked in for you now [usr] ok fantastic [sys] for the engineer to come and quote you for you ok take [usr] excellent [sys] care [usr] thank [sys] bye [usr] you [sys] now [usr] bye [sys] bye bye | 8Sale
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[usr] refund [sys] thank you for calling dino rod partnered with bus gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year speaking how can i help [usr] hello i'm just need someone to come out and get a a block drain [sys] sure do you have a home care policy with boots chef [usr] no it's a business it's [sys] it's [usr] farm [sys] a business no problem ok no problem ok and did you say a farm [usr] sorry [sys] did you say a farm [usr] farm foods it's farm food [sys] farm food sorry right ok and you've got no accounts at all no [usr] not that i'm aware of no [sys] what's the postcode [usr] s [pii] [sys] [pii] [usr] [pii] and [pii] [pii] [pii] farm foods [sys] just checking that we're doing chargeable work in that area i won't keep you a minute [usr] you're right [sys] we're good to go how it works then is we take the details from you pass it over to the local office and then they give you a call back with availability and price [usr] that's fine yes [sys] ok is the billing address the same as the site address and what's the first line of the address did you say [usr] it's [pii] [pii] [sys] [pii] i've got it and what are you the contact there that we need to speak to [usr] the number i'm calling on is the shop phone you can anyone that answer that can help you [sys] ok but what's your name sorry [usr] my name's [pii] manager [sys] [pii] was that [usr] that's correct [sys] and what's the contact number [usr] do do do do it's [pii] [sys] [pii] [usr] [pii] [sys] sorry that keep losing you i've got [pii] [usr] [pii] [pii] [sys] [pii] [usr] that's correct [sys] anybody vulnerable on site [usr] no no [sys] and where's blocks [usr] it it backs up to the toilet and the sink but on the outside the drinker is is rising it's getting pushed up [sys] right [usr] i think it's the main drainage [sys] ok leave that with me i'll send it over to them now and they should be giving you a call back shortly with availability and price [usr] that's great thank you very [sys] no [usr] much [sys] problem take care bye now [usr] just [sys] bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services press [pii] or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here with [pii] how can i help [usr] hi i've got a blocked drain unit in our unit in travel center and i need assistance from going out to help try clear the blockage [sys] ok let's have a look have we been to site before [usr] i don't believe you have it's more i i need an emergency call out more than anything because it is a commercial unit in trading and operation [sys] right ok i can get it provisionally booked on our system but it's the office that contacts you to arrange costings and availability [usr] right [sys] the [usr] ok [sys] office closes at six [usr] right ok [sys] it might be best at this time just to speak to them directly to see obviously when when we can get somebody out and how much it would be for you that way you have that information and then obviously if you that's quick a quick response for you we can get that all arranged and organized let me have a look what's the post code for the area [usr] it is [pii] [sys] yep [usr] [pii] [sys] ok let's have a look but starting up now right the local office that covers the area i've got their details now just let me know when you're ready it's 0161 [usr] 0161 [sys] [pii] 7 [pii] [usr] ok that's perfect mate thank you [sys] not a problem at all have a nice day [usr] alright you too | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy [usr] it's [sys] it's [usr] a drain [sys] free [usr] service it's a plumbing service do you think it's [sys] i'm did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to [pii] my name is [pii] how can i help you today [usr] hi we've got some blocked toilets in our house it's left us with no properly flushing toilets [sys] ok and is it commercial or domestic property [usr] it's a domestic property [sys] and do you have british gas cover for plumbing and drains [usr] no we don't [sys] can i take your first and last name [usr] it's [pii] [sys] and your surname [usr] [pii] ong ith [pii] [sys] thank you and can i take your telephone number please [usr] it's [pii] [sys] got it [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and the first line of the address [usr] [pii] [sys] and the postcode [usr] [pii] [pii] [sys] [pii] ok where's the initial blockage [usr] it's in the pipe that comes out the back of the toilet and goes into this vertical soil pipe it's in that first half meter to me i know it's not the drains outside because when i took the cover off it's going down there fine it's rotting the toilet you bend and stuff i think and round and just a vertical pipe [sys] ok we can look to book it in as an emergency and looking to get someone out to you this evening potentially prices would start from 200 tw tw £224 or we could look to book it in for tomorrow prices of about 100 and £80 including va t [usr] what time tonight would it likely be [sys] if any time between now and 1 p.m. i emergency [usr] 1 p.m. [sys] anytime we wake up until 12 o'clock this evening then first thing in the morning between eight and one pm [usr] book it in as see if you can get it in tonight [sys] i'll get that booked in for you as soon as possible what i would advise if you do want to chase the eta just give us a call back in about 30 minutes and we can look into that for you ok [usr] yep are you would you are you gonna ring me when you got a time [sys] no i'd advise you to call us back because now the the next person to call you if it is this evening will be the engineer [usr] right ok [sys] ok [usr] you don't [sys] ok is there anything else i can help you with today [usr] no that's a lot thanks [sys] ok thanks for your call [pii] enjoy your evening [usr] ok thank you cheers bye [sys] right just to confirm [usr] yep [sys] you ok to pay by cash or card [usr] yep card yep [sys] perfect no worries i've got that booked in you should have a text on your phone confirming the appointment as well ok [usr] ok will that give a time on the appointment [sys] no i said the engineer will call you once he's available ok [usr] ok and that's up to what midnight tonight [sys] correct yes [usr] ok but if it's up to me i won't come out at 1 a.m. or something with it [sys] no i i don't think they'll come out at 1 a.m. [usr] ok [sys] i said they rather come sooner rather than later ok [usr] ok that's brilliant thank you very much [sys] ok thanks for your call [usr] ok thank you bye [sys] wait take care [usr] you too bye | 8Sale
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[sys] hello thank you for calling diner rod [pii] [pii] please note that calls may be recorded for monitoring and training purposes hello [pii] [usr] hi there i've been given your contact details as a recommendation for a the clogging of a drain on a rental property [sys] all right ok what's your postcode please [usr] [pii] [sys] [pii] [usr] [pii] [sys] we don't cover that area did you speak to the head office before how did you get our number again sorry [usr] from a building handyman [sys] alright ok let me give you the correct office number i mean as in the correct local office number because we only cover [pii] [usr] i [sys] area [usr] i can just get a pen bear with me a second [sys] sure [usr] go [sys] it is [pii] [pii] [pii] [pii] [usr] [pii] and is this the [pii] [sys] yes [usr] ok perfect thank you [sys] no problem bye [usr] she's got me | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to calling i know how can i help you today [usr] hello i need a drain unblocked in middlesbrough [sys] can i take the portal please [usr] bye bye ts 13 ls [sys] 30 [usr] s for sierra [sys] thank you and the first line of your address [usr] [pii] [sys] and is that your domestic property [usr] it's a domestic property [sys] do you have a british gas policy covering plumbing plumbing and drains thank you [usr] no [sys] can i take your full name [usr] [pii] that's [pii] [pii] and surname [pii] [sys] and will you be on site when the engineer arrives [usr] no [sys] ok [usr] the property [sys] can i take [usr] is tenanted [sys] the town's name [usr] on the landlord [sys] please [usr] ok the tenant's name is [pii] and the contact number is [pii] [pii] [sys] and what's the issue [usr] the external drain to the rear yard is flooded [sys] well ok it caused [usr] really [sys] from a block [usr] the water's going down the whole yards flooded [sys] and what's it flooded with is it is it [usr] blockage to the drain [sys] sewage [usr] exactly [sys] or other wastewater is it sewage or other wastewater [usr] is it sorry what the wastewater i'm pretty sure they've got shower water [sys] you say gray [usr] is flooding [sys] water [usr] the yard right now i don't know if you categorize that sewage or other waste but there you go sh sh [sys] right [usr] it's [sys] ok [usr] no it's [sys] ok [usr] not sewage it's other wastewater it's right now it's coming from the shower [sys] yep [usr] can i give you a different contact just just message me the name is [pii] and [pii] [sys] thank you [usr] [pii] [sys] all right ok i'm just [usr] [pii] [sys] having a look at where we can get out to then is there anybody of any vulnerabilities ok we can get out to him today from now till six o'clock [usr] no [sys] the engineer will give that number a ring when he's on the way is there anything else i can help with at all [usr] perfect [sys] we can take payment when the work's been completed via cash or card or we can get it invoiced [usr] what about payment please invoice because i'm paying for another tenant i'm not gonna be on site this is my number if you wanna call back should i give you an email address ok it's [pii] [pii] [sys] [pii] [usr] iend [sys] perfect thank you [usr] [pii] [sys] you're all [pii] [usr] [pii] [sys] perfect i'm just gonna copy that really quickly and then [pii] [usr] ok my number is my number is the one i'm calling from you [sys] and that's all i put in for you now [usr] you've got that [sys] no worries have a nice day ok [usr] that's the one ok perfect thank you very much thank you bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with the draining problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling speaking how can i help [usr] hi good morning i wonder if you can please i've got a blocked toilet on the third floor of my house and i wonder if somebody would be able to come and unblock it please [sys] we certainly have a look and it's a domestic property is it [usr] yes it is [sys] and do you have british gas care cover plumbing and drains [usr] no [sys] no ok [usr] no [sys] no problem [usr] i'm not with british [sys] no [usr] gas [sys] ok no problem i can have a look for you then if i could start by taking the post code [usr] yes it's [pii] [pii] [sys] let me have a look and what's the house number [usr] number [pii] [sys] [pii] let me see if i can find it is that [pii] [usr] yes that's right [sys] and if i could take your first name please [usr] my name is [pii] [sys] [pii] and could i also take your son [usr] it's [pii] [pii] [sys] and if i could also take a contact telephone number please [usr] yes it's [pii] [pii] [pii] [sys] [pii] let me save that right i just need to type in what you've told me the issue is bear with me [usr] ok [sys] and is there anyone at the property who may be considered vulnerable [usr] my daughter's [sys] ok [usr] heavily pregnant she's about two weeks off giving birth there's a toilet on her floor it could [sys] right [usr] be be useful if it was working [sys] right bear with me i'll just get the appointment slots up clear let's see what we've got one second no no problem [usr] ok thanks [sys] when it shows me anyway come on computer here we go right let's have a look now i can send to somebody today now it is an all day slot it can be any time between now and roughly 6 p.m. ok let [usr] that's [sys] me grab [usr] absolutely [sys] it [usr] fine we're [sys] ok [usr] at home all day [sys] let me explain how it all works the engineer will come out obviously they'll have a look at what the issue is and once they've done that they'll give you a quote now if you're happy with the quote [usr] ok [sys] they'll obviously do what needs to be done and you can just pay the engineer at the end of your cash or card if for any reason you don't want to go ahead you can say no and if you do say no you don't pay anything because there's no call out charge but what i can tell you [pii] is is that if you do decide to go ahead prices start at 100 and £80 including va t it's all of that ok [usr] ok [sys] no problem right let's get [usr] that's [sys] that booked [usr] fine [sys] in there you go claire that's all booked in for you this will be with you between now and roughly six o'clock and they will give you a phone call when they're on their way to you ok [usr] lovely [sys] no problem [usr] ok [sys] all [usr] that's [sys] done [usr] brilliant [sys] for you [usr] thank you [sys] a pleasure [usr] great stuff [sys] take care [usr] thanks a lot thank you [sys] five [usr] bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas [usr] yes [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to emirate i know how can i help [usr] hi i've got a drain issue in [pii] pool i'm wanting to book and engineer [sys] ok what's the issue that you're having now and what what's the drain issue affecting [usr] sorry to go buy a sandwich i didn't expect to answer the phone fast it's [sys] what [usr] just that [sys] are you go [usr] which is the [sys] on [usr] waste [sys] sorry [usr] paper comes out the waste paper that comes out of the bathroom and goes into the er drain out of the kitchen door the water that comes off the kitchen it's a side piece of the house a one story part caused the sun and a while ago i was was flooding wasn't wasn't draining away i haven't been down there and i do as much as i can the drain that's the back of the kitchen that runs out from the the kitchen sink and the side one that comes out where the washing machine goes into i think they all go into that one before it goes off elsewhere [sys] ok [usr] it's this it's now not draining away again i've put [sys] ok [usr] a load of water down each drain before the bottom of the kitchen sink one and on the side of the kitchen for the washing machine one it all happens is water then comes out of the drain the third round in slowly trains away [sys] ok is it with the anything overflowing is there any sewage overflowing or waste water [usr] no [sys] no ok [usr] but i [sys] and [usr] when [sys] can [usr] i first [sys] you [usr] put a bucket of water down the the two sideris obviously a bit of muck came up but nothing particularly after a couple of goals it was just clear [sys] ok let's have a look then [usr] if i have a shower it can show a shower it won't on the floor but then the longer show it slowly builds up [sys] ok definitely a blockage in there it sounds is this your home address that you live at where you're having the issue [usr] yes [sys] do you have a british gas home care policy or would you be looking for a one off engineer [usr] i have home care but i i'm [sys] not for the [usr] fairly [sys] coming [usr] certain [sys] and drains [usr] it's it's home care two which is the boiler of radiators and something else it won't be the drains [sys] ok and can i just take the postcode just check we can take bookings for the area before we proceed [usr] [pii] [pii] [sys] that's fine i'll just run through the cost with you the call out itself is free of charge now the price to unblock the drains monday to friday between eight and six starts from £180 that's to do use the [pii] method or the high powered water jets if you do go ahead with the work you pay on completion directly to the engineer by cash or card is that ok can i take [usr] you do [sys] the [usr] it [sys] first [usr] by phone [sys] one [usr] or not [sys] what's that sorry [usr] do you pay by phone or not [sys] the the the engineer will will let how you can pay he's the one that takes the payment sometimes i have a card machine with him i know sometimes do it through a through an a an app but er a text that they send you not entirely sure if i'm honest but they can take the payment [usr] course fine if not i'll have to go and buy me a card [sys] ok can i take the first line of the address please [usr] [pii] [sys] and your name [usr] [pii] [pii] [sys] ok one moment just putting the details in what's the road name sorry [usr] [pii] [sys] and your contact number as well [usr] that's where i'm calling from [pii] [pii] [sys] perfect anyone rebuilds our health issues [usr] i know [sys] no bear with me one moment and i will find the next available appointment [usr] bye [sys] ok we have got got availability every day really we've got tomorrow morning we either do morning appointments between us and one or afternoon between one and [pii] we've got friday monday tuesday wednesday [usr] two seconds sorry [sys] no problem [usr] it's only because in the morning if i'm not here mister has been doing a school run by herself i don't wanna miss the engineer could do wednesday the 11th [sys] have a look [usr] your morning appointments [sys] wednesday between eight and one [usr] yes [sys] but he bought him for them [usr] sorry can we go thursday thursday if you don't mind [sys] but the morning [usr] cos they just in the office [sys] ok [usr] mine please cos again if you could have come about quarter past 12 me and this will be taking my daughter to the nursery in south it's gonna crash isn't it we go we go [sys] the other option is you can put it in for an all day appointment and then i can just pop down that you'd be out during the school run times would that help or would you prefer to wait till thursday [usr] sure sir fine [sys] thursday morning [usr] yes please [sys] yes we could go get you booked in then you'll receive a text message to confirm the appointment and when the engineer is on his well the day he'll give you a call to let ok [usr] one other thing we'll be doing some but but we add doesn't get away at the moment we installing new bathroom however the bathroom is going to be it passed in the same place but flipped around [sys] ok [usr] the drainage will be on the far end leading out and the flu will need slightly [sys] ok [usr] adjusted can i get a quarter back [sys] what let's have a look even though it's the drainage it will be it will be the plumbers that would need to look at that but i can book you in for a free no obligation quote if you would [usr] if you don't mind cos you did it you did it for us in your last house [sys] ok [usr] for the downstairs bathroom [sys] i'm just gonna put the detail in ok the same again they'll come out they'll provide you with a free no obligation quote if you want to proceed you pay on completion by cash or card i've used all the same details from the the the drainage booking as well ok [usr] it won't be this thursday though cos i i need [sys] let's [usr] the classroom [sys] have a look [usr] first but we ok get the court on thursday and then book in for the actual [sys] see [usr] work [sys] if i can [usr] be [sys] match it up we've got a an appointment on thursday [usr] if [sys] between [usr] you used to do it [sys] eight and one again if we book you in for the plumber to attend with a quote would that be or do you not want it done on on a thursday [usr] no i'm saying the the the bathroom won't be installed on thursday [sys] ok [usr] i still need you the plastering but i i get [sys] that's [usr] the [sys] what i'm [usr] on [sys] thinking [usr] thursday if he's ok doing a quote and then come back in the future for the er [sys] that'll [usr] to [sys] be fine [usr] complete [sys] we'll [usr] works [sys] book you in for a quote only for thursday morning you you can wait in when the drainage engineers are attending and they can provide you with a quote if you want to proceed you can discuss it with the plumber to rebooking for a suitable date [usr] and obviously on thursday i had to pay the [sys] that's correct [usr] drainage engineer [sys] that's correct [usr] when it's complete work is that [sys] that [usr] price [sys] includes the va t [usr] 30 or [sys] the price [usr] without [sys] advise [usr] a [sys] and that's through the standard unblock that's the [pii] method or the high powered water jets if on site do you think there's a big issue with drainage they can go through your options with you and quote you for it as well ok that's all been [usr] go [sys] booked in then for you you get the plumbing and drainage attending on thursday between eight and one thank you have a good day [usr] perfect cheers [sys] bye [usr] you too bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon for today i'm speaking to [pii] how can i help [usr] good afternoon my name is [pii] i'm contacting you from newgate medical group which is a doctor's surgery in [pii] [sys] hello there [usr] we've had your services a couple of times come and unblock our drains and the manager asked me to contact you to arrange for an account to be set up rather than just to keep ringing you as and when we need [sys] ok [usr] you is [sys] fair [usr] possible [sys] enough [usr] for us to do please [sys] let me get you through someone who can help with that what's the postcode [usr] [pii] [sys] the property of the site even [usr] it's [pii] [pii] [sys] i'll get you through well let me give you the direct number for the [pii] office anyway just you've got it as well [usr] let [sys] it's [usr] me [sys] a [usr] just [sys] dead easy [usr] one [sys] one [usr] second [sys] and you're ready for [usr] one [sys] it [usr] second let me just write this down [sys] it's [pii] [usr] yep [sys] [pii] [usr] [pii] lovely [sys] i'll get you through now anyway but there's the direct number before [usr] lovely [sys] i run for you if needed in the future [usr] thank [sys] won't be a sec ok no worries our operators know you're waiting and will answer your call as soon as possible told our operators know you're waiting and will answer your call as soon as possible [usr] hello [sys] hello there [usr] hello it's [pii] from newgate doctors surgery in [pii] worksop [sys] hi there [usr] hi we have you had your services here a couple of times when we've had this with our drains and the manager would us to be able to set up an account with you rather than just ad hoc as and when we need you [sys] right ok do do do you we have to do a soft credit check on [usr] ok [sys] yourselves for is it for invoicing purposes [usr] yes [sys] or going forward [usr] it is [sys] right ok give me one second if that's ok [usr] no problem [sys] and where where where is it you're calling from what's the postcode sorry [usr] it's [pii] [pii] it's worksop [sys] sure newgate medical ok one second [usr] thank [sys] sorry [usr] you [sys] told our operators know you're waiting and we will answer your call as soon as possible hi sorry would you would you be able to email me some information over to myself and i'll speak to the accounts team and i'll give you a call back if that's ok [usr] no problem at all can take the email address [sys] my [usr] please [sys] it's it's [pii] [usr] [pii] [sys] [pii] the letter [pii] and then [pii] [usr] [pii] [sys] [pii] [usr] dot [sys] i just need [usr] co.uk [sys] all the com all the company information the the the director all this all what the yes and then i need the company registration number as well please [usr] right ok i'll get that over [sys] you [usr] you as [sys] can [usr] soon [sys] get all [usr] as [sys] that [usr] possible [sys] stuff emailed out to me we if you put if you put your contact number on there i'll give you a call back and then we'll i'll get it sorted for you [usr] lovely ok thank you [sys] ok [usr] very much [sys] thank [usr] thank [sys] you [usr] you [sys] bye [usr] bye [sys] now | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to speaking how can i help [usr] afternoon you alright [sys] good thanks how are you [usr] not too bad i've got a blocked drain that i need on blocking in middlesbrough and ts one [sys] ok is there a commercial or residential property [usr] it's a residential it's a house [sys] any cover with [usr] any cover no [sys] no worries that's fine can i take the post code please [usr] [pii] one [sys] yep [usr] for [pii] [sys] but the first time of you dressed [usr] [pii] [sys] thank you we just loaded [usr] no worries [sys] number [pii] [usr] number [pii] [sys] can i take your first name i've got it [usr] cool is my first name is [pii] [pii] [sys] ok thank you and your surname [usr] surname [sys] please [usr] is [pii] [pii] [pii] [pii] kilo uniform [sys] how do you pronounce that [usr] give it a go [sys] god now i'm not even [usr] no [sys] gonna [usr] go [sys] try [usr] on near enough slane [sys] see god loves the trial [usr] exactly [sys] can [usr] not based [sys] i ask [usr] in [pii] then [sys] no no i'm from [pii] [usr] ok [sys] the [usr] it's a ok [sys] can i take your contact number please [usr] [pii] [pii] [pii] [pii] [sys] thank you and what's the booking for did you say sorry [usr] it's a block drain block train [sys] is that inside or outside [usr] it's outside it's about 1 m away from the manhole but there's possibly something stuck in there cos i did have work done in the garden but i've tried putting the rods in but it's it's not going through something's either lodged in there or something [sys] is it overflowing at all [usr] is it what sorry [sys] the drain is it overflowing at all [usr] overflowing it was i've cleared it all out now and i just can't unblock it currently no but it was [sys] ok [usr] it's definitely [sys] and [usr] blocked [sys] no worries do you have a toilet that you were able to use [usr] the toilet no the house is i'm i'm getting it done up it's [sys] ok [usr] refurbed [sys] anyone [usr] there's [sys] got any [usr] no [sys] health issues [usr] toilets at all [sys] ok wait is anyone living there currently at the moment [usr] no no it's my [sys] ok [usr] house but i'm doing a refill on it's completely empty it's a work [sys] that [usr] site right now [sys] fine anyone got any health issues at all [usr] no all good [sys] that's good [usr] depends what price you're gonna tell me i might have health issues after [sys] yes there's no call out charge the [usr] ok [sys] starting price between monday friday 8 a.m. to 6 p.m. is 100 and £70 [usr] 100 and £70 we can do better than that can't we surely [sys] surely i can't [usr] don't [sys] budge unfortunately [usr] don't be that mean to me [sys] which it includes va t [usr] it's [sys] er [usr] inclusive [sys] and he [usr] of [sys] just [usr] that [sys] sorry [usr] it's inclusive of va t a 1 70 you all in is that just to come out and do the job [sys] they come out have a look see what the issue is that's the price monday to friday between eight and six to clear a blockage if there's any additional work that needs to be carried out they inform you beforehand and they take payment on site either cash or card [usr] ok do you guys take american express [sys] i don't think that they do [usr] really [sys] i can double check for you [usr] have [sys] if you want [usr] a quick look for me don't [sys] me [usr] do it to her [sys] just gotta wait for my colleague to reply bear with me [usr] no worries what's [pii] decent [sys] it's alright can't go wrong i go on have you never been to [pii] [usr] no he's not i haven't i've always wanted to go though i'm from [pii] [sys] can tell from your accent [usr] exactly my name 21 [sys] have you been enjoying the hot weather [usr] i haven't no i've been working just working non stop [sys] i [usr] you [sys] know the [usr] you've [sys] feeling [usr] been on holiday [sys] no no in my dreams [usr] why [sys] in [pii] to be fair i was going to but then i canceled it last minute we'll see [usr] ok that's fine how old are you [sys] 27 [usr] bloody hell same age as me it's meant to be you see [sys] ohh god [usr] bloody hell you can't look after me on the on the price at all [sys] i can i can sorry [usr] sleeping now killing me you are [sys] do what let me just ring them directly it might be quicker i'm just gonna pop you on hold is that all right [usr] sure that's all right [sys] thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems they don't take american express [usr] they don't ok [sys] nope [usr] right when can they get out to me do [sys] i can try and getting them to come tomorrow between one and six [usr] 0222 between [sys] well i've [usr] one and [sys] got [usr] six [sys] wednesday [usr] i'm going back down to [pii] this afternoon give [sys] when's [usr] me a second [sys] that no [usr] yes sir tomorrow 1 to 6 they can come soon [sys] sorry [usr] let's book it in let's book [sys] [pii] [usr] it in please tomorrow but they have to call me before they come here just i make [sys] they [usr] sure [sys] do [usr] someone's [sys] call [usr] there [sys] about 15 minutes before arrival [usr] that's cool [sys] is that [usr] i'm [sys] right [usr] just on another house i around the corner [sys] ok [usr] you enjoy this job then [sys] that's alright [usr] pays the bills innit it [sys] exactly can't complain [usr] for real [sys] what do you do properly [usr] i mean property it's all right headache cos [sys] it's [usr] i've [sys] worth [usr] gotta [sys] it though [usr] people you to charge me 200 quid see what i mean this ain't a good start to our relationship is it [sys] wow [usr] what can we do [sys] what i'll do is i'll schedule that in between one and six tomorrow [usr] ok [sys] they'll call you before arriving and you'll receive a text message with your confirmation all right [usr] that's cool do i pay on site or how does it work [sys] you pay on site either cash or card not american express [usr] not a that's cool [sys] not [usr] that's right one and six are you gonna text me or email me to confirm [sys] you'll get [usr] all this [sys] a text message you'll get a text message [usr] lovely that's [sys] that's [usr] cool [sys] also [usr] lovely all right then [sys] right then take care [usr] appreciate it thank you also [sys] thanks [usr] by the way write this down [sys] go [usr] get [sys] on [usr] a pen and paper [sys] go on [usr] i do property add me on instagram [sys] no i can't sorry [usr] what [sys] i can't sorry [usr] what you got a boyfriend [sys] no no no gotta [usr] ohh [sys] be professional [usr] they record these [sys] innit [usr] calls isn't it go on and we'll see [sys] right then take [usr] take [sys] care [usr] care [sys] ok bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i am sorry i | 8Sale
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[sys] thank you for calling dino rod partners [usr] that no [sys] with british gas please listen to the [usr] the [sys] options [usr] option [sys] carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] doing anything is it yes hm [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] come home [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] yes too [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help you're through to [pii] my name is [pii] how can i help [usr] ohh hello there well if you can we've got a blocked drain outside our bungalow it's the drain in which the shower and the bathroom sink feed into and it's not running away into the main drain i wonder if you could send someone to come and have a look at it for us we've [sys] hm [usr] tried putting rods down here but it just isn't budging at all [sys] ok bear with me a quick second what is your post code please [usr] [pii] [pii] [sys] [pii] [usr] that's it [sys] ok second what is the first line of your address please [usr] it's [pii] hm [sys] ok and what's your name please [usr] my name is [pii] i'm the house owner [sys] commercial or domestic property [usr] it's a a private property sorry [sys] no problem [usr] hm [sys] anyone vulnerable in the house [usr] er my wife suffers with copd she is on the vulnerable list yes but other than that no [sys] and what's your contact number please [usr] [pii] [sys] [pii] [usr] [pii] [sys] and do you have any plumbing or drains covered with british gas [usr] no [sys] say no [usr] not that i'm aware of no i'm pretty certain i haven't [sys] jesus can you just give me a a bit of a description again of what the issue is mister [pii] [usr] we have a bathroom and the shower and the bathroom sink er drainin out to the outside drain outside the outside the outside the actual bathroom in in the thing and it's not going into the main drain when you have a shower the water is back feeding back into the shower because it's not going anywhere thing there's a blockage in the outside outside er there's a manhole color cover next to where the the the outside drain is outside the bathroom [sys] she is it [usr] and it's you [sys] is [usr] can [sys] there any [usr] you can see you can see you can see down the hole where the where the two pipes feed into that it's just not going the water's just staying there and overflowing thing [sys] ok is is there any other usable shower bathroom in the house [usr] no there isn't [sys] all right i'm just gonna look for a time slot right let's see won't be a second [usr] that's ok [sys] ok i've got two options i can get you someone out today but because it's a saturday the price will be different from if it's a monday to friday between monday and friday between 8 a.m. and 6 p.m. it's usually 100 and £70 which already includes va t and if it's if it's not sun drains crack pipes that price would usually stay the same now because the saturday is £212 which already [usr] er i think we need someone out today cos obviously we can't have a shower or or or use the sink yes if we can have somebody out today yes please [sys] quick second [usr] as i say we've tried putting we've opened up the manhole cover we've tried putting our hand and our rod up the and it just it seems a very tight channel for the water to go down to us i don't know how if it's blocked or broken or something but it's just not going anywhere [sys] ok second right that's been booked in now the engineer will call that number that you gave me just to inform [usr] we're [sys] him that [usr] here all day [sys] just as long as you listen our engineer will call you just to let you [usr] right [sys] know what time he will be there [usr] do you do rough how can you give me a rough time slot or not [sys] no because it's a weekend i can't give you a time [usr] ohh ok but it will be sometime today [sys] some time today [usr] that that's ok that's brilliant ok [sys] alright alright no worries let just take care [usr] do i need to take a job reference or [sys] if you have a pen that's fine do you have a pen on yourself [usr] hang on a sec let me just get a pen far away [sys] it's dywo [usr] sorry say that again say that again [sys] it's delta yankee whiskey oscar 344 [usr] 344 [sys] 0760 [usr] 0760 [sys] that's correct [usr] dywo 3440760 [sys] that it [usr] lovely that's great thanks very much for your help [sys] no worries mate cheers [usr] we'll we'll wait to hear it we wait to hear from him thanks a lot [sys] all right cheers bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi there i'd to have my drains my house inspected the ones that run the drain pipes on the side of the house i have a bit of a leak and my my flatmates have been complaining of er some sewage smell [sys] ok [usr] i could see some stagnant [sys] is it [usr] water [sys] right is it a blockage leaking cos it's blocked [usr] i'm not really sure what's going on i mean to the eye to my uneducated eye everything seems fine but i can see under the terrace the wooden terrace that we've got there seems to be some stagnant water there [sys] and is [usr] i'm [sys] there [usr] not sure if it's because it's blocked or what's going on [sys] is that where the drain the pipe goes into [usr] it's just below those those [sys] got [usr] pipes [sys] you it sounds as though there's a blockage there ok is it a property where you live [usr] my mum's the the property owner [sys] ok who's the who's going to be paying the engineer [usr] it will be me [sys] it'll be yourself right ok it's not rented out it's not a a business property is it that's tenanted out [usr] i mean my little sister pays rent here we all chip in but it's there's nothing official there's no what do you call it renting agency or anything it's just a i have some friends who live here that gives money every month to my mum but that's it [sys] right is your mum or landlord [usr] my mum's a landlord [sys] right ok well you're happy to pay the charges yourself [usr] she's sending me the money and my little sister lives here and stuff that it's family home [sys] right is she paying then not you sorry when you said right [usr] no no i'll [sys] right [usr] be paying [sys] that's fine [usr] because i'm the responsible [sys] ok [usr] one and she's [sys] she'll reimburse you ok for the standard job between the hours of eight and six monday to friday it's 100 and £70 the engineer comes out and finds [usr] ok [sys] it's any different then he will re quote you but [usr] ok 100 and £70 [sys] what's the post code [usr] ok cool the postcode is [pii] [sys] is that [pii] [usr] [pii] [sys] search that and what's the first line of [usr] yes [sys] the address [usr] it's [pii] [sys] and did you there's no home care policy at the property with british gasses or not no [usr] i don't [sys] and it was what [usr] believe [sys] number sorry [usr] no [sys] did you say [pii] [usr] [pii] [sys] she's just searching for the property now and can i take your name please [usr] it's mr [pii] [sys] that [pii] i got your contact number there please [pii] [usr] [pii] [pii] [sys] anybody at [usr] [pii] [sys] the property is vulnerable [usr] er no [sys] let me keep you a moment just putting these details in and then i'll see what we can do [usr] that's fine [sys] is it just waste water that it's er overflowing or sewage do waste water or is it [usr] is it just what waste water or [sys] right [usr] sewage i i really couldn't be sure i'm not it smells [sys] nothing's [usr] quite [sys] backing [usr] bad when [sys] up [usr] it smells [sys] in the property [usr] but [sys] toilet or right [usr] no we don't have any [sys] but [usr] nothing [sys] did you say [usr] nothing's [sys] it's it's [usr] overflowing [sys] it [usr] the james [sys] smells sewage or where it's overflowing right it could [usr] it [sys] be [usr] does [sys] sewage [usr] when it smells [sys] then that's [usr] really [sys] backing [usr] bad [sys] up [usr] it it [sys] there [usr] smells really bad [sys] ok are you in today [usr] i am in today [sys] i'd [usr] i have [sys] to [usr] a dentist [sys] we can't [usr] appointment [sys] offer a time [usr] i'll [sys] unfortunately [usr] be back around 4 p.m. but [sys] let me [usr] otherwise [sys] have a look [usr] there's a [sys] there's nobody else in the party today no [usr] ok [sys] right are we ok [usr] there [sys] to call today [usr] will be people in the property [sys] the engineer [usr] i mean do [sys] it [usr] i have [sys] would [usr] to [sys] be [usr] pay [sys] on completion of the work [usr] the engineer at the door ok ok does it have to be do i have to pay with the card the physical card or can i pay for example with my mum's card [sys] i don't follow sorry [usr] but i don't have [sys] if [usr] the physical [sys] you you [usr] format [sys] can pay [usr] of [sys] card [usr] it if [sys] payment [usr] what i'm saying they just have all the numbers for example but can i pay with [sys] i'm [usr] a card [sys] not following [usr] that i don't physically have the actual card [sys] it's a machine [usr] you can not on a card machine you can just tell [sys] i mean [usr] it that [sys] the [usr] you're [sys] office [usr] paying [sys] may ring you [usr] with a with a ok [sys] the office may ring you [usr] ok [sys] if [usr] ok [sys] he's not [usr] i mean [sys] got a card [usr] it's [sys] machine and then take the payment details but we have to [usr] ok [sys] advise [usr] that's possible [sys] that it's pay [usr] they can [sys] the engineer [usr] i can [sys] on [usr] i can [sys] completion [usr] pay over the phone [sys] if the engineer for some reason isn't able to take payment then he would arrange for the office to call you and take the payment is that ok [usr] ok ok that's fine that's fine i mean it it it it works out better for [sys] it [usr] me [sys] is your [usr] if [sys] mum that's [usr] the [sys] paying [usr] office rang [sys] on [usr] i could [sys] her [usr] take [sys] card [usr] payments i could pay [sys] right [usr] directly [sys] she [usr] with my [sys] would she'd [usr] card [sys] need [usr] rather [sys] to ring [usr] than having [sys] us then [usr] get out [sys] she'd need to ring us then [usr] my mum's [sys] if [usr] landlord [sys] it's coming [usr] she would just be sending me the money but [sys] i can [usr] sorry [sys] we can only we [usr] she [sys] can [usr] lives [sys] only [usr] in [sys] set [usr] [pii] [sys] the job [usr] that's [sys] up [usr] the thing [sys] in the [usr] she [sys] name [usr] can't [sys] of the [usr] call [sys] person [usr] the [pii] [sys] who's [usr] with her phone [sys] making the payment [usr] that's why i'm dealing with it [sys] right that's fine ok that's all booked in for you now [usr] ok well [sys] the [usr] then [sys] engineer [usr] i'll just [sys] will [usr] pay [sys] call you [usr] she'll give [sys] when [usr] me the money [sys] he's [usr] it's [sys] on his [usr] fine [sys] way and then as i said we'll require payment on completion but that's all [usr] ok [sys] done [usr] amazing [sys] take care bye [usr] ok [sys] now bye [usr] ok amazing thank you much bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help you today [usr] good morning there i'm not sure if i've chose the right one but we it's my name's [pii] anyway i'm the site manager at flying ball academy in [pii] what it is we've got a blockage in one of our toilets keeps on backing up we've tried everything and they're still doing it i was just wondering whether it was possible for someone to come out and have a look [sys] no worries can i take your postcode please [usr] it's [pii] [sys] and the first line of the address as well [usr] it's [pii] [sys] [pii] [usr] [pii] we're a school flying ball academy [sys] right ok it won't be a second just looking for that address now [usr] all right no worries [sys] that's a commercial site is that right [usr] sorry [sys] that's a commercial site is that right [usr] yes yes [sys] and do you have a british gas policy covering plumbing and drinks [usr] no not that i believe [sys] ok can i take the company name as well [usr] it's well it is it's flying ball academy chichester academy chester academy [sys] and can i take your first and last name as well [usr] it's [pii] site manager [sys] and your best suitable contact number as well [usr] this will be this number now that i'm on and it's [pii] [pii] [pii] [sys] and then can i can i take a description of what the issue is please [usr] it's a toilet in the provision unit backing up it's not [sys] ok [usr] fine [sys] do you have another one and you can use at all [usr] sorry we have we have other toilets that can be used [sys] ok is there any vulnerabilities with anybody at the property at all [usr] no but the it is a biv unit there is children that's in there that might be having an issue at the time but [sys] no worries then right ok what i've done is i've booked you in and [usr] yep [sys] what's gonna happen next is your local office is gonna give you a call just [usr] -huh [sys] to discuss time and dates with yourself is [usr] brilliant [sys] that ok [usr] that's lovely [sys] no worries is there anything else i can help with [usr] no [sys] today [usr] that's [sys] at all [usr] it thank you [sys] no worries have a nice [usr] right cheers [sys] day [usr] then cheers [sys] bye [usr] bye [sys] bye [usr] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press 40 did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hello there my name is [pii] i'm calling from a place called sheldon wildlife trust we have one of our drains is blocked and not draining properly i'm wondering if someone would be able to come out today at all if possible [sys] that's fine i just need to ask first i know you probably haven't but do you have plumbing insurance covered with british gas [usr] we do not [sys] you don't right ok could i take the post code for the site please [usr] of course it's [pii] [sys] ok i'm just gonna check if we're covering work in that area first [usr] of course [sys] it looks we are i can get you booked in [usr] fantastic [sys] i'm just going to set you an account up first [usr] of [sys] it'll [usr] course [sys] take me a few minutes it was the wild sheldon wildlife trust did you say [usr] that is correct yes [sys] ok and can i just confirm the first line of the address please [usr] it'll be sheer wildlife [pii] [sys] right ok i've got and you said it was a block raid [usr] yes that is correct [sys] is it overflowing at all or [usr] it was but we've stopped it it started about two days ago we've stopped using of it and i've tried to clear it out myself and it's beyond what i can do it's not overflowing at the moment because we're not using it [sys] right ok but if you want it will be it'd be overflowing [usr] absolutely it would be [sys] right ok can i ask what type of water is overflowing is it sewage water [usr] no [sys] or [usr] it's [sys] is [usr] not [sys] it just [usr] sewage it it will just be water from sinks and rain runoff [sys] right ok right that's all ready to book in for you i just need to go through the prices and the procedure with you if that's all right [usr] course [sys] ok because it's weekend it is a bit more expensive it starts at 225 [usr] yep [sys] there's no call call out charge the engineer will come out and assess the work required and then they'll give you a price [usr] yep [sys] and if you're happy with the pro price provided the engineer if they can will usually complete the work there and then and payment is required on completion by cash or card is that ok [usr] absolutely fine i'll be able to pay with the company card [sys] ok can i take a site contact name and the best number to get yourselves on [usr] it'll be myself my name is [pii] surname is [pii] and telephone number is [pii] [pii] [sys] ok i just need to ask as well is there anyone with any vulnerabilities at the site that we need to know about [usr] no [sys] and i know this sounds a silly question but i have to ask it it is a commercial property [usr] yes it is a commercial property yes we're a zoo [sys] ok right i'm just gonna have to put you on hold for a couple of minutes is that all right [usr] of course [sys] and [usr] it [sys] i'll [usr] is [sys] be straight back to you [usr] not a problem [sys] right [usr] thank [sys] ok [usr] you i got the [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance [usr] ok [sys] problems [usr] are you happy with [sys] our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers [usr] he gets it who's that and he called it i think [sys] whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation [usr] i know that long i don't want anything for you a bit of time away it's not [sys] for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online [usr] thank you we brought you [sys] hello hello [usr] hello there [sys] hi sorry about you sir that is all booked in for you the only problem at the moment we're having a bit of a system problem i can't give you a reference number after i get off the phone to you and we're going to try and sort it out and then someone will give you a ring back in the next 10 minutes to give you the reference number [usr] perfect and and [sys] if [usr] is [sys] that's [usr] that someone [sys] all right [usr] gonna be able to come out to us today [sys] someone will be out to you today [usr] and do you have a rough estimate or it'll just depend on how long the engineer is a another job [sys] it's just the en what usually happens is the engineer will give you a call usually around 45 minutes before and just to let they're on the way but i [usr] perfect [sys] couldn't give you the rough estimate but if that's all right [usr] that's not a problem at all [sys] all right thank you [usr] thanks very much [sys] have a good day bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] speaking how can i help you [usr] hi i was just wondering how quickly you could get someone out to sort an out drain issue tonight [sys] right what what is it is it a sewage overflow and is [usr] she [sys] it over wastewater [usr] would [sys] but it'll be tonight [usr] it won't be [sys] it will be tonight if it's [usr] j how long [sys] since i haven't booked the job in i can't give you an eta at the moment in time but if you book it in now and if you haven't heard from within a couple of hours give us a call back and we'll give you an eta [usr] right a couple of hours right all right i'll give you a call back in 10 minutes then let me just make sure my dad hasn't got on to someone for me [sys] all right no worries [usr] all [sys] ok [usr] right thanks very much [sys] great [usr] bye [sys] bye | 8Sale
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next of good morning from him [usr] hello darling i was wondering if i could get someone out to come and take a camera down this man down this drive for me is available today or [sys] what's it for is there a blockage [usr] there's a blockage [sys] ok you're gonna need to call dino rods you've come through to dino plumbing let me get you their number can i take your post code [usr] it's cn 19 five lb [sys] five ld [usr] thursday [sys] sorry say that again [usr] cm nine t five lb [sys] ld for delta [usr] no b [sys] bravo [usr] for 30 [sys] no worries ok do you have a pen [usr] other than ok [sys] ok [usr] right sorry you haven't got a piece of paper i can quickly go through this way up piece of just a piece of paper to write i write this number down [sys] now to another school [usr] fine one [sys] it's triple three 242 no 2687 45 [usr] lovely thank [sys] all [usr] you [sys] right bye bye [usr] fine | 8Sale
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have hi [pii] speaking [usr] hi it's [pii] from headway swindon just wondering if we could get an update on what's happening with our current blockage that one of your engineers [sys] right [usr] came out to [sys] can [usr] look [sys] i just [usr] at last [sys] take the [usr] week [sys] postcode please [usr] it's [pii] november 3 i five hq and it's [pii] swindon [sys] is that unit f to g a nb we got [usr] it's [sys] fng [usr] a and b [sys] not a and b [usr] no it came out last week i think we reported it tuesday last week and [sys] is [usr] it came [sys] that the [usr] out [sys] dow [usr] on the [sys] complex [usr] wednesday i believe yes yes and he couldn't get it cleared and then he said he thought there might be a drain that we couldn't see and he was gonna go away and look at that and then let us know but obviously [sys] right [usr] now it's almost a week since [sys] he's [usr] we [sys] put [usr] had [sys] it [usr] the [sys] in [usr] toilets [sys] for our [usr] blocked [sys] excavation team to come and have a look and he reckons he's a man right the only downside of that we're not gonna be able to get to you until just bear with me it's friday [usr] ok cos he said something about doing a survey or something [sys] but from his notes it needs to have a camera and tracking traced [usr] right cos he put a camera in already i wasn't sure we've had no quotes or anything [sys] right [usr] we don't really [sys] that [usr] know what we're [sys] we [usr] looking [sys] normally [usr] at [sys] do 5 50 plus va t per half a day [usr] ok [sys] the track and trace and get you unblocked [usr] what to do the track and trace ok ok and you talk you're talking about excavation that [sys] as i said [usr] sounds [sys] the best [usr] a big [sys] thing [usr] job [sys] we can do is send our excavation team down and see what they need to do to get you all up and running normally they can [usr] right [sys] do it a different [usr] ok [sys] a different way to another [usr] do [sys] engineer and they're pretty good yes [usr] ok ok we're looking at friday are we ok and do [sys] a morning [usr] we know what [sys] a morning appointment [usr] morning or afternoon or whatever cos obviously ok ok [sys] that's [usr] but [sys] that's [usr] there won't be [sys] absolutely [usr] anybody until [sys] fine [usr] 9 a.m. because we're a business ok brilliant we'll we'll look [sys] ok [usr] at [sys] then [usr] that for friday then [sys] ok then bye [usr] ok brilliant thanks a lot then bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for [usr] i [sys] details [usr] tried that [sys] alternatively [usr] it didn't [sys] please [usr] work [sys] hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hello good afternoon i seem to have a blocked drain which is coming er while going under my house it's taking the toilet waste away and the rain waste and it doesn't seem to be flowing very well [sys] ok what's the postcode of the address please [usr] [pii] for november [sys] you want the first line of your dress [usr] voila it's [pii] [sys] is it a commercial or residential property [usr] residential [sys] any cover with british gas [usr] no [sys] that was number 19 did you say [usr] 19 yes [sys] thank you bear with me can i take your first name please [usr] [pii] [sys] sorry [pii] did you say [usr] [pii] but it's with [pii] [pii] [sys] thank you and surname [usr] [pii] [pii] [sys] thank you and a contact number please [usr] [pii] [pii] [pii] [sys] and an email address please [usr] [pii] [sys] [pii] [usr] [pii] [pii] [pii] [sys] thank you ok it's a block drain outside and it's overflowed toilet waste and waste water [usr] yes it is slow flowing i've been trying to pour water through it to clear the waste and er it's slowly sier through but it's never clearing fully [sys] is it currently overflowing [usr] if that makes [sys] with toilet [usr] sense [sys] waste [usr] it's not overflowing it's just just sitting in the in the pipes in the manhole i've opened the manhole in the in the courtyard and it's just sitting in there i was pouring water in it and to try to move it it it it it just fills up and then slowly er goes [sys] ok [usr] down a little but it never disappears fully [sys] that's fine [usr] does that make sense [sys] anyone [usr] maybe [sys] got any health issues is a property [usr] no [sys] ok that's fine and do you have a toilet that you're able to use [usr] we only have one toilet we just connected to that train [sys] ok there's no call out charge starting price between eight and six is 100 and £80 any additional cost they let beforehand and they take payment on either cash or card is that ok i can book [usr] hm [sys] that in for today and i'll call you before arriving [usr] yes that's fine [sys] it just depends on [usr] today [sys] the engineer what area he's working in [usr] well [sys] we [usr] how [sys] call [usr] long [sys] before [usr] does it [sys] i [usr] usually take [sys] no worries that's all good for you [usr] ok that would be lovely yes might as [sys] all [usr] well get [sys] right then [usr] it sorted [sys] thank [usr] yes [sys] you [usr] please thank you [sys] take care bye [usr] ok thank you much ok bye bye | 8Sale
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[usr] right [sys] thank you for calling dino [usr] sweet [sys] rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] can we open them up paul and have a look at them and i just wanted to see if it's there for a pound [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] hi can you can you fit these today [sys] good [usr] i'll [sys] morning [usr] show you [sys] you're through to diner [pii] speaking how can i help [usr] hi can i book a new drainage job please [sys] that's not a problem at all what is the issue that you're having [usr] it's a urinal drainage line it's all blocked up we we've tried everything we can do but we'll just see if see if you guys can sort it [sys] right ok then no problem at all can i take a postcode please [usr] it's [pii] [sys] thank you just say right ok if you bear with me a few moments i'll get you through to the office [usr] but [sys] who should be able to assist you with [usr] brilliant [sys] that bear with [usr] thank [sys] me one [usr] you [sys] moment the dino eastman please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please [usr] ohh is it that cable [sys] press two [usr] right [sys] good morning don [usr] hi [sys] road [usr] can i book a drainage job please [sys] course you can do you have a postcode for me [usr] it's [pii] [sys] [pii] and have we been to you before [usr] yes [sys] at all and is it for a company for yourself [usr] company siemens [sys] ok bear with me just two moments hello thank you much for holding i just need to find out some information because on my system i can see that it's on stop which would usually mean that a payment needs to be made from a last visit can i just take your name and number and i can give you a call back once i find out the information [usr] it's and it's [pii] i can't understand why we'd be on stop though because we haven't had them for ages [sys] that's why i wanna just find out before because i can't see it is on stop on the system i just wanna find out that first before i go ahead with anything [usr] it sounds a bit strange [sys] can you just repeat that number for me [usr] it's [pii] [sys] yep [usr] [pii] [sys] [pii] perfect what i'll do is i will go speak to my account and see if they are aware of it and have a word with them once i've got the information they will either give you a call back or i'll give you a call back myself to let [usr] brilliant thank you [sys] that's ok take [usr] cheers [sys] care [usr] bye bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hi is it possible just to get someone just to come and have a look at our our drains please they're slightly backing up a little bit [sys] all right ok do you have british gas home care cover for plumbing and drains [usr] no it's it's not a a it's a commercial property [sys] right ok right ok is the billing address the same as the site address [usr] possibly not because our head office is somewhere different [sys] right would you be paying it from your site address or will it be going to the head office [usr] it'll probably be on a card payment if you take card payment [sys] right ok you would be paying it at the time then when when the engineer did the work would you well in that case i think we can do the site address as the billing address then [usr] ok [sys] can i take the postcode [usr] it's [pii] [sys] it's [pii] [usr] [pii] [sys] and the first line of the address there [usr] it's [pii] [sys] and the company name [usr] the food work south west [sys] i've got the food and drink forum the food works out is that it [usr] that's it [sys] and your name is [usr] it's [pii] [sys] and a contact phone number [usr] it is [pii] [sys] yes [usr] [pii] [sys] and is it blocked loose or a blocked external train [usr] it's the external trains [sys] anyone with any vulnerabilities working there [usr] nope [sys] going to check the diary for you the way it works with the commercial ones is that the local office will give you a call and they'll be able to discuss what [usr] ok [sys] it will cost and when they get somebody out to you just checking the diary to see what availability we've got you're realistically looking at next week now [usr] no that's fine [sys] what i'll do is i'll give you the phone number for the local office if you don't hear from them or if you want to ring them now they'll be able to arrange to to give you a date for when they can come [usr] ok [sys] er the job's all in place just get the phone number for the local office their phone do you have a pen there [usr] i do [sys] their phone number is [pii] [pii] [usr] sorry was that [pii] [sys] no [pii] [usr] [pii] sorry [sys] [pii] [usr] [pii] lovely thank you [sys] and the the the reference number for this job if you'd to take a note of that is 347 8375 [usr] lovely thank you do you would the price what it would be or they have [sys] they'll [usr] that or [sys] let [usr] does [sys] you [usr] it [sys] know [usr] depend [sys] it [usr] on [sys] it it varies from area to area for commercial we don't have a set price for domestic it starts at 100 and 80 but commercial i don't have the figures it may not be much more it depends what level of works involved they charge much for the first hour and then every half hour thereafter [usr] ok no that's lovely thank you very much [sys] you're very welcome as i say give them a call this afternoon and they'll be able to advise quote that reference number to them and they'll be able to advise when they can get someone out to you [usr] that's lovely thank you very much [sys] thank you cheers [pii] [usr] cheers [sys] bye [usr] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book pl services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and banning purposes good morning you through to [pii] at dino how can i help [usr] hi there good morning how are you [sys] i'm all right how are you [usr] doing ok thank you doing ok can i book an appointment to get a radiator leak fixed please [sys] i can definitely have a look see what we can try and do what's the postcode of your property [usr] [pii] [pii] [pii] [sys] have you got british gas home care cover [usr] no i don't think we have no [sys] and is it for your property [usr] yes it is [sys] ok [usr] and it's her her house number is [pii] [sys] right ok for [pii] it's still classed as a bank holiday for today [usr] that's right i didn't know if that would still be the case [sys] right what i'll have to do is i'll have to take some details from you and i have to see what availability we've got in the diaries is that ok [usr] that's fine no problem at [sys] ok [usr] all [sys] i'll be one moment is it the property where you live [usr] it is [sys] ok and and it's your home address where you live [usr] it is indeed [sys] ok and what's your first line of your address [usr] [pii] [sys] [pii] thank you and your full name [usr] [pii] [sys] sorry [pii] [usr] [pii] [sys] thank you and is it [pii] [usr] [pii] [sys] ok and your best contact number for us to contact you on [usr] number here [pii] [sys] sorry [pii] [usr] [pii] [sys] yep [usr] [pii] [sys] brilliant and do you have an email address [usr] luckily i get enough on what i do i need to give you one [sys] no no that's absolutely fine [usr] no no i don't no i don't need one no i don't i'm fed up with [sys] that [usr] enough [sys] that [usr] email [sys] that's absolutely fine i'll be one moment which radiator is leaking is it first downstairs [usr] down in the kitchen kitchen radiator [sys] ok 25 kitchen radiator was leaking kitchen grave and how are you containing it [usr] just put a a towel around it it's not that bad it only happens intermittent just put a towel around it at the moment [sys] ok is there anyone vulnerable at the property anyone with illnesses or disabilities [usr] no no no not at all not [sys] ok [usr] all [sys] and there's no other third in the property [usr] no no no not at all [sys] ok ok i'm just checking to see what availability we've got in this area it just takes a few minutes for it to generate [usr] no of course of course [sys] sorry about this i'm just having some system slowness [usr] no no problem at all no problem [sys] all right bear with me one moment i don't know why he's doing that right bear with me one moment i don't know what's happened with the diaries for this area it's just not pulling anything through to me two moments while i just see if i can try another way right i'll be two moments i'm just gonna pop you on hold i'm just gonna have to get someone to look into this diary [usr] right [sys] for me are you all right to hold thank [usr] yep [sys] you [usr] no problem i'll hold thanks thanks [sys] hello hello right [usr] hi [sys] fixed [usr] there [sys] it avail [usr] perfect wonderful [sys] availability [usr] hooray [sys] wise i've got from tomorrow onwards tomorrow and th sorry tomorrow being an all day between eight and six but then thursday onwards i've got morning and afternoon appointments [usr] let's [sys] ok [usr] go for thursday [sys] morning is 8 to 1 afternoon is one till [usr] ok [sys] six [usr] the [sys] ok [usr] morning one on thursday 8 to [sys] brilliant [usr] 1 [sys] i'll book you in for thursday in regards to plumbing they give you a call prior to the appointment or they'll have to go on site in regards to how much it will cost is that ok alright [usr] that's fine that's [sys] once [usr] fine [sys] all [usr] that's [sys] work [usr] no [sys] has been [usr] problem [sys] completed [usr] at all [sys] it in payment upon completion and they can take card payments upon completion is that ok [usr] ok [sys] all right that's [usr] that's [sys] all booked [usr] all good [sys] in for [usr] for [sys] thursday [usr] us [sys] as a morning appointment [usr] it's thursday morning thursday wonderful [sys] no worries [usr] thank you [sys] you [usr] have a lovely [sys] too bye [usr] day [sys] bye [usr] ok take care thanks sorry bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help you today [usr] yes hello i sent an email yesterday and i've got a booking reference if that's any use to you [sys] i'll take that please [usr] that's dywo 3470665 [sys] and your first and last name please [usr] yes that's [pii] [sys] thank you and the first line of the address [usr] that's the name of the house is [pii] and then it's [pii] [sys] perfect right ok what is the what's the issue or what is it you'd to know [usr] well and as i say i i booked it online yesterday and i said i wanted it on hopefully on thursday between 8 a.m. and one i was just phoning to make sure that that i would have somebody coming that at that time [sys] that's correct it's in tomorrow anywhere from eight till one [usr] ok it's definite ok that's lovely thank [sys] no [usr] you very much [sys] worries have a nice day [usr] thank you [sys] bye [usr] bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi speaking to how can i help [usr] hello my name's missus [pii] and i live at [pii] and i would someone to come out i've got a a drain which is not it's not it's not going out it's coming it's leaking out into the house [sys] ok and is this your own premises [usr] pardon [sys] is it your own house [usr] can you speak a bit more slowly [sys] sorry is this your [usr] i [sys] own house [usr] buy your own house yes [sys] and do you have british gas home care for plumbing and drains [usr] no i haven't [sys] no can [usr] but [sys] i [usr] should have no [sys] can i take your postcode please [usr] [pii] [sys] and do is it fresh water or toilet water that's coming out [usr] pardon it's it's water from the from the sink and from the dish from the washer and the dishwasher [sys] ok [usr] it all goes into one pipe which goes underneath the floor [sys] ok [usr] and then outside [sys] what i'm gonna [usr] i think it it needs jetting [sys] i'm just gonna transfer you to our office in [pii] they can take all the details and then let when they can come out [usr] all [sys] two [usr] right [sys] sacks [usr] thank you [sys] afternoon can i help [usr] hello yes my name is [pii] and the address is [sys] [pii] be [usr] [pii] [sys] bear with me madam it bear with me [usr] pardon [sys] just give me a second i'm just loading into the screen [usr] -huh [sys] i can search for your postcode right what what's your post code please [usr] right [pii] [pii] [sys] do you have a job booking for us do you have a job [usr] pardon [sys] outstanding or how can i help you [usr] no you can help me because i've got water overflowing into the utility [sys] right you think you [usr] room [sys] have a block drain [usr] pardon [sys] you think [usr] the block [sys] you have a block train [usr] street yes [sys] right [usr] it goes it goes from the the kitchen sink and then it joins up with the dish the washer and the dishwasher which in the utility room and they all go into one [sys] -huh [usr] one pipe which runs underneath [sys] right [usr] the floor and that's the bit [sys] right [usr] that gets blocked [sys] you would need an engineer right yes certainly [usr] yes [sys] and i [usr] i need and the the last guy who came he took he took he dismantled some of the pipe outside and [sys] right [usr] just washed it [sys] can i just confirm [usr] and [sys] your post [usr] that [sys] code [usr] speed [sys] because i have no history it was ne 25 0 juliet november right [usr] yes [sys] there's no history for us on here when who did you have out last time [usr] had you dina [sys] and how how [usr] but it was [sys] all [usr] two [sys] right [usr] or three [sys] we've [usr] years [sys] had a new [usr] ago [sys] system for a year ago that you might not be on that right right [usr] no [sys] what's [usr] i won't say it [sys] your [usr] was [sys] name [usr] a year [sys] please [usr] ago i love [pii] [sys] [pii] and what was the street name missus [pii] what [usr] right [sys] was your street name [pii] [usr] [pii] [sys] and [usr] -huh [sys] it's what number [usr] [pii] [sys] and that's [pii] and what's your best contact [usr] that's [sys] number missus [usr] right [sys] [pii] [usr] [pii] [pii] [sys] [pii] now do you need an engineer this evening [usr] yes [sys] or are you happy to wait till tomorrow morning [usr] i can wait [sys] right [usr] until tomorrow [sys] we'll get you [usr] morning [sys] an engineer there tomorrow are you aware of the cost missus [pii] you are [usr] -huh [sys] it's 100 and £70 no [usr] 270 [sys] no £170 100 [usr] 0 [sys] that [usr] 107 [sys] includes your va t and everything else [usr] ohh i thought ohh well you said i thought [sys] no [usr] you said [sys] it's 1 £170 [usr] 270 cause i'm [sys] you [usr] a bit [sys] would have paid 100 and 45 3 year ago it's not gone up that much it despite all the price increases [usr] but [sys] we [usr] you [sys] that's [usr] know [sys] payment to the engineer on completion we'll give you a call in the morning when when we were on our way and [usr] all [sys] er is [usr] right then [sys] eight o'clock too early [usr] yes [sys] for you is eight o'clock in the morning [usr] what [sys] too [usr] time [sys] early [usr] no [sys] brilliant [usr] i i can [sys] well we'll [usr] get [sys] be there [usr] up [sys] between [usr] for [sys] eight [usr] then [sys] and nine then i'll make sure this is one of the first jobs we do for you and get it done right [usr] ohh right then [sys] thanks [usr] right [sys] missus [usr] thank [sys] [pii] and [usr] you [sys] we'll [usr] very [sys] see you tomorrow [usr] much right [sys] bye bye [usr] ok ok [sys] bye bye [usr] thank you right | 8Sale
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[sys] thank you for calling [usr] ok [sys] dino | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit beno.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino how can i help [usr] hi it's valentine primary school here in [pii] we've got an issue it's an ongoing issue with a blocked drain the problem is the manhole cover also needs replacing the [sys] ok [usr] i know the site manager before we left i think he had already started to arrange something with you i don't know if that's on record i think you've been out before a couple of months ago i believe [sys] what's the postcode [usr] it's [pii] [pii] [sys] thank [usr] or something [sys] you [usr] that [sys] [pii] [usr] that's right i got a feeling it might have been november time it could have been october [sys] there's no history of it but i'll just quickly put the details in now [usr] ok unless he went with someone else thing is he's not here to ask and i i've messaged him and had heard nothing back never mind [sys] no problem can i take your name please [usr] my name's [pii] do you want my surname [sys] no it should be fine can i take a contact number please [usr] it's [pii] [sys] thank you and is valentine primary school [usr] what what is the one of the it might be two of the drains they're at 90 degrees with each other with a manhole in the corner i believe at least one of them needs re sleeved the problem we've got at the moment is there's a bush that's a few feet away from it where the routes are coming through the pipe i've got the council coming out tomorrow to have a look at the bush in the to get it removed the manhole cover at the moment i mean it's a concrete lid which is on the verge of collapse it's not in the best of conditions that needs replacing and at least one of the drains needs rining [sys] ok i'm booking that in for you now our local office will give you a ring back just to confirm pricing and an eta for the engineer if you can just confirm any health issues or vulnerabilities you want us to be aware of [usr] there there isn't i mean it's just outside it's on our property it is [sys] that's [usr] outside [sys] fine [usr] the man gate do you want a email for invoice to be sent to [sys] no you should be fine our local office will give you a call back now shortly [usr] ok [sys] and they'll take any invoice and details off you [usr] brilliant [sys] all right i'll speak to you soon [usr] brilliant ok thank you very much [sys] take care bye [usr] ng | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hello there i have a main drain blockage problem i need to get somebody out to run it out [sys] ok i can have a look and is it a commercial or domestic property [usr] it's domestic [sys] domestic and do you have british gas home care cover for plumbing and drains [usr] no i don't know [sys] ok well let me have a look then what's the post code to start with [usr] right [pii] [sys] [pii] let me have a look and what's the house number [usr] [pii] [sys] [pii] [usr] excuse me [sys] let me see if i can find it [usr] thank you [sys] is that [pii] [usr] it comes that's right [sys] bear with me and what's the what's your first name please [pii] [usr] [pii] [sys] thank you and then if i could also take your surname [usr] ok [sys] got got you [usr] [pii] [pii] [sys] and if i could also take a contact [usr] [pii] [sys] telephone number please [usr] sure you can get me on this one which is [pii] [sys] [pii] [usr] [pii] [pii] or on a home number which is [pii] [sys] [pii] right let me save that [usr] [pii] [sys] right i just need to type in what you told me the issue is [pii] bear with me and is there anyone at the property who may be considered vulnerable ok [usr] well yes my wife is [sys] right i'll be able to [usr] is [sys] get the appointment [usr] quite ugly [sys] slots up [usr] to understand [sys] now [pii] bear with me while they just load up let's have a look [usr] sure [sys] when they load that bear with me busy today the computer just running extremely slowly ok i'll just [usr] that that's no problem no problem earliest [sys] no [usr] i can [sys] problem [usr] do myself is wednesday we're [sys] ok [usr] tied up [sys] well [usr] on [sys] it's popped up [usr] up for this [sys] and the [usr] this [sys] earliest [usr] afternoon [sys] i've got is for [usr] on [sys] wednesday [usr] conference [sys] morning for between [usr] calls [sys] eight [usr] and [sys] and one [usr] tuesday [sys] ok [usr] we have an appointment [sys] sounds it was meant to be almost let me just grab it there we go [usr] that's fine [sys] they'll [usr] perfect [sys] have a look at what the issue is and once they've done that they'll give you a quote now if you're happy with the quote they obviously do what needs to be done and you can pay the engineer at the cash or card if for any reason [usr] right [sys] you don't want to go ahead you can say no and if you do say no you don't pay anything because there's no call out charge but what i can tell you [pii] is that if you do decide to go ahead prices do start at 100 and £80 including [usr] ok [sys] the a t it's all of that ok ok no problem right let's get that booked in [usr] righty [sys] there you go [pii] that's all booked in for you for wednesday morning and i've asked the engineer on wednesday morning just to give you a call when [usr] no [sys] they're on [usr] that's [sys] their way to you ok of course not a problem at all pleasure you're very welcome good luck take care bye [usr] fantastic could you get them to call on the mobile first that would be really great super thank you very much indeed thanks now bye bye cheers bye bye | 8Sale
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