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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] just find out these people are saying british guests this this music is a british gas music i always listen [sys] dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] ii i know i need to ok this is [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hi you're through to how can i help you today [usr] i'd to cancel my booking please [sys] no worries can i take your postcode please [usr] [pii] [pii] [sys] and your first and last name please [usr] sorry [sys] and your first and last name please [usr] my er [pii] [sys] and the first sign of the address [usr] er [pii] [sys] and that's canceled for you now [usr] thank you very much thank you [sys] no worries have a nice [usr] bye [sys] day [usr] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with [usr] put [sys] british [usr] the boiler [sys] gas [usr] back on [sys] please listen to the options carefully we can get you to the right team if you need [usr] then [sys] any help with a drainage [usr] me just check [sys] problem press [usr] that [sys] one if you require our plumbing services press did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening speaking how [usr] hi [sys] can i help [usr] there i i had a i've got a plumber who was booked to come today but there was a some issue he's had to make it tomorrow morning it's just to cancel it because i managed to get somebody short notice to come and fix it just to cancel the booking [sys] ohh right no problem can i start taking your postcode [usr] it's [sys] please [usr] [pii] [pii] [sys] [pii] [pii] can you please confirm the first line of the address [usr] it's [pii] [sys] [pii] thank you can you please confirm your full name thank you much sir right yes i can see the job was booked as hot water tap in bathroom hot water is coming out of and now we are turning it off tap itself comes off together they must have and nobody has arrived and they postpone the job till tomorrow [usr] as i say i i because well we couldn't use the shower or anything i just phoned about and managed to get somebody to come out within a half hour thing it's the job [sys] all right [usr] the job [sys] i will [usr] a [sys] just cancel [usr] we've [sys] that [usr] managed [sys] for you [usr] get [sys] now [usr] fixed [sys] thank you much i will cancel [usr] right [sys] that thanks [usr] thanks very much take care bye bye [sys] cheers take care bye | 1Cancellation
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you're calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two hello [pii] [usr] good morning this is mister [pii] speaking i had a an engineer plan to come out next week to do some repair work on a water leak that that happened at my property [sys] right [usr] i'd to cancel [sys] what's the postcode [usr] appointment please [pii] [sys] [pii] [usr] [pii] [sys] and we can try and get him back to you i can't guarantee call you back november november 10 0 tango whiskey i can't see [usr] yes [sys] that we've got an appointment for yourself [usr] it was one of your gentlemen that's due to do aaa repair that sorry let me explain the i had a water leak one of your guys came and did the work and had [sys] ok [usr] to make some holes in the wall and there was somebody who was [sys] lb [usr] meant that was [sys] bce [usr] meant to come back this next week to to fix the the plaster [sys] you [usr] board [sys] don't want that to go ahead ok [usr] no [sys] no worries [usr] do you [sys] i'll pass on that [usr] no [sys] information [usr] that that that [sys] no worries [usr] ok [sys] thank [usr] is that [sys] you [usr] ok | 1Cancellation
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from block drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] no [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] dear come on [sys] it's really easy to book appointments online just visit dino.com [usr] come on dear [sys] dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] come on [sys] our local teams of expert engineers are available across [usr] come [sys] the [pii] [usr] on i want this phone [sys] 24 [usr] up [sys] 7 365 days a year [usr] come on [sys] whatever the problem we'll send an expert [usr] come on [sys] dino engineer to your home to provide a free no obligation quote [usr] come on i wanna get the phone done i've got shopping to do dear [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] for a [sys] it's [usr] neck [sys] really easy to book appointments online just visit dino.com [usr] i want to cancel the call let me hold on [sys] dino is one of the u k's leading plumbing and [usr] i'm [sys] drain [usr] never [sys] services [usr] gonna get on here [sys] from blocked drains to burst pipes and busted boilers we're here to help through to dino pass gas [pii] speaking how can i help [usr] hello [sys] hello [usr] hello my name mister [pii] i want to cancel the diner rod appointment please my daughter's suggested me to cancel it [sys] ok do you have a home care policy or was it a chargeable job [usr] it was the charge for the job [sys] ok what's the postcode [usr] [pii] [sys] and the address [usr] [pii] [sys] and what name is it [usr] mister [pii] [sys] i'll get it canceled for you now [usr] that ok [sys] thanks mr [pii] take care [usr] thank you bye [sys] bye bye [usr] ages | 1Cancellation
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[sys] thank you for calling rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain servicess from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are a available evening you're through to speaking how can i help you [usr] sorry what was your name [sys] a man [usr] hi [pii] mine's [pii] i called up earlier and someone said they'd call me back but i've not had a call back it's about wonder whether someone could visit my property to check out some drainage issue outside [sys] ok and have you made an appointment are you just looking for the etf the engineer [usr] no i've not made an appointment yet i've tried to do it online but it won't give me a time i can't i can't complete the application [sys] ok no is i'll just book in for you now is it a domestic property or is it commercial [usr] it is [sys] er on i tell you is this domestic then [usr] yes it's domestic sorry [sys] it's ok and do you have cover with british chef [usr] no i don't know [sys] now can i get your post code [usr] ll [pii] [pii] [pii] [sys] and the first line of address please [usr] aid [sys] just let me see is it [pii] [usr] and well [sys] ok perfect and can i get your name please [usr] [pii] [sys] perfect and the best contact number please [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] and what the problems are [usr] i've got an outside drain which during heavy rainfall it overflows i think there's just a a blockage that you don't really notice most of the time it's only during heavy rain [sys] ok and is it overflowing at the minute or is it just is it raining [usr] no [sys] there [usr] it's not raining at the moment no but but obviously when i've i've noticed when it's been raining heavily it it overflows [sys] ok and can you use your toilet and a shower [usr] yes that's fine [sys] ok and is anyone at the property with any vulnerabilities medical conditions [usr] no [sys] ok let me check availability for you now [usr] yes please [sys] it's just taken a while [usr] that's ok ideally i'm looking for when october the 25th or 26th but [sys] october the 25th ok would you want to see any availability or you or you want a booking for 25th [usr] i'm happy to book in if it if it's available on the we on wednesday the 25th of october that would be great [sys] let me check i think i can't go let me just bear with me wednesday 25th would you want an am slot pm or all day slot [usr] a ms am am please that's ok [sys] and that's between eight and one [usr] that's fine [sys] aye all right sir i've booked that in for you now what will happen is that the engineer will give you a call when he's on his way for payment [usr] ok [sys] it's payment upon compilation either cash or card with a starting price of £180 [usr] 180 and is that what and that's what is that a call out charge [sys] no [usr] or what is that what's 100 and 90 [sys] that's what i'm blocking of the drain there's no call out charge [usr] ok it's a bit more than i was thinking if i can we book it in and if i if i if i get can i cancel if needs be [sys] you can cancel it if you don't want it anymore just give us a call back and we can just cancel it for you [usr] ok but we'll book i'll book it in please if [sys] ok [usr] that's all right [sys] i know is that is there anything else i can do for you [usr] no just to confirm that eight till one on the 25th of october [sys] and [usr] yes [sys] you'll get a text confirming all of this in a couple of minutes [usr] brilliant all right thanks [sys] no [usr] much indeed [sys] take care bye [usr] i know | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to gas speaking how can i help [usr] hi there i i was on the phone to you the other day and made an appointment for somebody to come out on thursday but could i just cancel that please [sys] sure with post code what's the postcode [usr] it's [pii] [sys] and the address please [usr] it's [pii] [sys] and your name [usr] it's [pii] [sys] no problem i'll get it canceled for you now [usr] ok that's great thank [sys] thank [usr] you [sys] you take care bye [usr] ok ok bye bye [sys] right | 1Cancellation
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[sys] thank you for calling [pii] please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries please hold the line while your call is transferred to the operator good morning speaking [usr] hi [pii] i wonder if you can help me i called earlier regarding an issue i had with [sys] -huh [usr] the drainage on site and we were going to send someone from [pii] but i [sys] ok [usr] it seems to have cleared itself for some unknown reason i'm not sure why but it [sys] ok [usr] seems [sys] no [usr] to be ok [sys] problem at all [usr] i think [sys] what's [usr] if we just [sys] the name [usr] cancel [sys] of [usr] it just [sys] the [usr] now and [sys] company [usr] then i can give you a call back what [sys] no problem at all i'll find that [usr] g [sys] and i'll get [usr] d [sys] that [usr] r [sys] canceled [usr] food technology limited aye she cancel it and then as i said the guy was out last thursday and they couldn't find anything but [sys] right [usr] it backed up again this morning but it seems to have cleared itself just now i'm a wee bit i'm surprised it'll probably happen again [sys] ok [usr] but i'll [sys] all [usr] give you [sys] right [usr] a call [sys] no problem [usr] back rather [sys] at all [usr] than getting somebody [sys] all righty [usr] out today that's not [sys] thanks [usr] in the the local [sys] bye bye [usr] area ok all right thank you thanks bye | 1Cancellation
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance if you're calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two are done plumbing [usr] hello it's [pii] calling from avenue center for education i rang up on friday afternoon or friday morning for a call out and i was told that you would be here [sys] no [usr] between one and six and nobody turned up i've had to get somebody out to sort out the problem this morning i just want to make sure that and i did ring up to cancel you because [sys] what's [usr] [pii] [sys] the postcode [usr] because obviously you didn't come out on friday [pii] [sys] is that [pii] [usr] [pii] [pii] [pii] [sys] no worries i'll get that canceled down [usr] [pii] [sys] thanks bye [usr] that's lovely thank you thanks bye bye | 1Cancellation
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[sys] good morning [usr] hi i was just i've made an appointment yesterday [sys] ok [usr] for someone to come on tuesday but i was trying to cancel it i did try and do it online but i didn't get a reply [sys] ok [usr] i just wanted to check it had been canceled [sys] and what was your post code please [usr] it's [pii] [pii] [pii] i've got the reference number if you want [sys] ok [usr] that [sys] and what was the number of the property [usr] it's two [sys] that's all canceled down here you wouldn't get a confirmation i don't think well it is canceled [usr] all right then thank you very much [sys] you're welcome thank you [usr] ok [sys] cheers [usr] bye [sys] bye bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 17 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do | 1Cancellation
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] how can i help [usr] good afternoon i made an online booking but i will need to cancel it should i give you the reference [sys] yes please [usr] dywo [sys] yep [usr] 3713585 [sys] no problem i'll cancel that for you now [usr] all right thanks a lot have a good christmas [sys] all right take care [usr] cheers [sys] bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here hello you're through to [pii] from british gas how can i help you today [usr] hi can i give my home account number first [sys] yep [usr] nine double one double zero 542 [sys] 542 [usr] double 845 [sys] bear with me one second while i pull your account up won't be a second how can i help you today [usr] my i think this my account is i think expiring this end at the end of this month is that correct [sys] that's correct the 26th [usr] would you would you be able to close that account because i don't want to renew now at the moment [sys] you don't want to renew [usr] that's correct [sys] ok can i ask why [usr] we just stopped we are just planning to stop now at the moment we might we might go with someone else now i'm just not closing now we don't want to that's all [sys] right ok did you want me to have a look at the price see if there's anything i can do for you today [usr] you can just tell me that's all but you can close it if i'm interested i can give you a call back if you can give you the price if you're interested [sys] no worries if you bear with me just a second [usr] ok [sys] ok you had plumbing and drains cover last year you had it on a special offer effectively what you're being charged this year is is the full price for it [usr] how much was that last last year i think i was paying the £1.99 or something that for per month something that [sys] it's [usr] it's an [sys] it's [usr] offer offer on that time [sys] it's just gone up to 10 because you're you're paying up the full price now [usr] how much is the full price comes from by [sys] it's 100 and £20 [usr] per year £1120 per year ok all right could you please close my account for now please if i'm interested i will come back to you [sys] no worries what i can do is i can cancel it at renewal rather than it it renewing it will cancel down for you [usr] we will we will cancel our direct debit as well by the end of this month [sys] you can do it may we may need to take that last payment out but obviously once i click on cancel renewal now what will happen is it on that date obviously we'll take the last payment and then we can we'll cancel that down [usr] ok i think my last name is already gone i think because beginning of the month it's because i think september beginning i think [sys] if you bear with me i'll just double check that for you bear with me a sec ok that's set to cancel at renewal if you bear with me a second i'll just see when the whether the last payment's been er the mandate's gone out for it yet bear with me a sec it would have gone out on the first you should be ok canceling that that direct [usr] all [sys] debit [usr] all right thanks thanks a lot thank you [sys] no worries my friend you have a great day [usr] bye bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing health care policy it's three we record calls for quality and training purposes bye credit card number and it will allow us great one for help using your card i imagine [usr] hello [sys] thank you guys exactly my [usr] it still reply to your messages not to me i need a payment approval but for the 3d print 250 we need to approve something through the app i'm paying you can do it i don't know it's i think it's [pii] stuff and hello ok sorry should i cancel it and try it again then because it's a a while i'll cancel it now [pii] can you hear me just tell him to approve if if you receive something to pay right hi can you hear me i was but we need the approval and can you do it hello how much is it 235 2 53 which one is it that she's it's a an online payment what we need you to do is the verification on the when you off the metro and just saying approve ok cool well she'll send you the card when you're ready just she'll do the thing should i carry on should i do it he's just getting out of tax now they do he's going to text you now and no no that's er my plan | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately seven minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit welcome to customer care you're through to [pii] i'm a sober in the [pii] area team here at british gas that i can access your account i do need to ask a few questions [usr] i've got a leak a washing machine leak and a water leak i need to log a call i tried [sys] ok [usr] go on online but i couldn't do it [sys] ok i can certainly help you do you have your postcode to your property please [usr] i've got a gas number my postcode is [pii] [sys] let me see [usr] [pii] [sys] ok and the first line of the address [usr] [pii] [sys] ok thank you and can i take your full name [usr] my name is [pii] [pii] [sys] ok thank you [usr] ok [sys] just bringing all this up for you just now [usr] thank you [sys] ok is it the washing machine itself that's leaking or is it a pipe [usr] it could be either it's the connection it could be the washing machine it could be the connection to the washing machine the thing is i'm waiting for a knee operation and a hip operation since three years now and i can't even bend down to close anything or look at anything or whatever not [sys] no that's absolutely fine just also to just for security as well can i take your date of birth for security [usr] 29th 457 [sys] ok thank you [usr] thank you [sys] i do see that you are covered for your plumbing and you are covered for [usr] yes [sys] let me see if with your washing machine let me are you covered for your washing machine as [usr] i have [sys] well [usr] to check till [sys] what i'll do just now then is i'll send out a plumber [usr] ok [sys] to say that it is it's a connection for the you you're not too sure if it is to do with [usr] well [sys] the plumbing part or the [usr] it could be the connection to the washing machine or it could be the washing machine itself the water's all in that area it's just flooding thing and i can't even switch the hot water i can't even switch the water off at the mains not strong enough [sys] no again i to i totally understand that what i'll do is i'll send the plumber out [usr] ok [sys] they will they will work up until the the washing machine itself any leaks any of the pipes connected to the washing machine they will [usr] have [sys] sort [usr] a look [sys] that if it's the washing if it's the washing machine itself they'll then let that and then we can rearrange somebody to fix the washing machine i'll do the plumbing part of it first [usr] ok [sys] and get that sorted [usr] thank you cos there's [sys] and [usr] flooding [sys] it [usr] and that i mean i i'm trying to bend down to clean the water and mop it up but not looks very good [sys] no i can i totally understand that [usr] ok [sys] is the water is it fresh water then or is [usr] yes [sys] it [usr] it seems fresh water [sys] ok it's not waste or anything that [usr] no no it's all just flooding the kitchen and stuff and it seems quite clean [sys] ok and are you able to contain the leak for example [usr] i was trying to stop the water on the mains but i don't think i can do it i'm not strong enough and the pipes are quite delicate [sys] ok [usr] i'm just mopping it up as i go along i can't even bend down on my knees to have a look cos knee problems [sys] the ok i'm just gonna have a look just to see what availability we have [usr] thank you [sys] the first available appointment i have is monday which is monday the fourth and it's an all day appointment i have put it through as an emergency for you and it has given me monday it is an all day appointment from eight till six but what happens is on that day they'll give you a call and let if it's a morning or an afternoon [usr] no nothing sooner then i just gotta keep cleaning the flood then thing till monday [sys] that that i mean i i do totally understand if anything else happens from now up until then if it gets severe or anything else happens you can give us a call we can re evaluate the situation for you [usr] ok i gotta wait till monday then otherwise [sys] it'll be it'll be monday i would rather book that appointment just you you've got it because we we we work on an automated system the appointments there just now but if somebody else phones in while i'm on the phone to you that appointment could go as well that's why i'm just making you aware of that would you me to book the monday just now [usr] please [sys] ok and do you have a best telephone number for the engineer [usr] i've got a home number [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok that's absolutely fine as i said the engineer will phone on in the morning and let whether it's going to be a morning or an afternoon and is there any parking restrictions at your property [usr] no no [sys] ok that's absolutely fine that's everything booked in for you is there anything else that i can help you with [usr] no [sys] today [usr] that's lovely thank you much [sys] ok well thank you very much for your time [usr] thank [sys] and enjoy [usr] you [sys] the rest of your day thank [usr] thank [sys] you [usr] you bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes thank you for calling my name is [pii] with whom do i have the pleasure of speaking with [usr] hi my name is [pii] er i have an appointment booked with you but i need to cancel it [sys] ok and what's the appointment for please [usr] i need to come and sort out some drains [sys] okey dokey one moment i just need to get some details from you please can i get your name please [usr] [pii] [sys] thank you [pii] and do you happen to have your home care number handy [usr] my my homework [sys] your home care number [usr] no no we don't have a home care [sys] ok how how did you make your appointment then [usr] we called up last night [sys] it's a one off is it [usr] the one off [sys] ok all right can i get your post code please [usr] er [pii] [sys] is that [pii] november 29 [usr] correct [pii] [sys] a minute and the first line of the address please [usr] [pii] [sys] ok ok just a moment i don't seem to have the appointment on my system is wait a minute wait a minute what's this huh there we go there it is ok just a moment i just got right here information here all the time did you get a text with a local number [usr] er i didn't know [sys] you didn't ok right the only way to cancel this is for the local office to cancel it but they're not open till eight [usr] was he [sys] if i give you i'll go ahead and give you the number it's [pii] [usr] hang hang on let me let me get out something to write with and a piece of paper it's [pii] [sys] yep [usr] ok [sys] and then it's [pii] [usr] yep [sys] [pii] [usr] ok [sys] if you call just after eight o'clock then you'll be able to go ahead and cancel it [usr] ok lovely thanks very much [sys] you're very welcome take care and all the best now [usr] right thanks then bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote hi you're speaking to [pii] how can i help [usr] hi i need to cancel an appointment please for tuesday [sys] sure do your postcode or the job number [usr] [pii] [sys] and the first line of the address please [usr] [pii] [sys] is it doctor [pii] [usr] [pii] [pii] [sys] right have a look and it was for tuesday was it [usr] i think [sys] what was the actual job for [usr] for unblocking a manhole [sys] there is and you just switched the account [usr] yes please [sys] no problem well thanks for letting us know but that's all been canceled now [usr] all [sys] thanks [usr] right thank [sys] a lot bye [usr] you bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thank you for calling british gas you're through to [pii] from the home services department how can i assist you [usr] hi i i've got an engineer visit today to follow up on a repair from last week i've gone online to cancel it because i've got a planner to come in and do it but it shows i've got no appointment i'm trying to [sys] and [usr] get a [sys] we [usr] hold [sys] just [usr] of [sys] have [usr] [pii] to stop them sending a guy out [sys] ok no problem is it mr [pii] that i got on the line [usr] that's right [sys] ok i do need you to confirm your full address for me and your date of birth [usr] [pii] [pii] and my date of birth is 16 12 52 [sys] thank you much ok just give me a minute while i cancel the appointment due to it being a the call or the engineers getting out it won't show on on the app [usr] he came out last week and couldn't fix it and you don't carry any spare [sys] he [usr] i've had to pay a plumber to do it [sys] just give me a minute to pull up another system i can cancel the job for you [usr] brilliant [sys] that and if i'm it would have been for a leak [usr] that's it [sys] yo i know it was fine but you could feel ok it's all canceled [usr] it's [sys] mr [usr] canceled [sys] [pii] [usr] lovely [sys] i canceled it for you [usr] brilliant thanks very much indeed [sys] it's not a problem mr [pii] you have a good day further [usr] and you goodbye [sys] thank you bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] that's all i thought bit out didn't put it out [sys] we record calls for quality and training purposes [usr] hi it's [pii] calling i've got a booking for someone to come out today regarding our pain our dr pipes outside but i don't want them to come anymore it's sorted itself out [sys] ok can i take your post code please [usr] it's [pii] [sys] and the first line of the address please [usr] [pii] [sys] miss [pii] i can cancel that for you now thanks for letting us know [usr] no worries thank you bye [sys] all right thanks a lot bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling down road you're speaking to how can i help [usr] hi i have a booking reference but i just wanted to understand how much this would cost me i mean [sys] the postcode [usr] is it [pii] [pii] [sys] first line of the address as well please [usr] [pii] [sys] right ok let's have a look that's a job for tomorrow between one pm to six pm now any jobs clear blockage between that time that will start from 100 and 80 [usr] 180 [sys] that's correct [usr] but on the british gas side it's 154 why is that [sys] it's not for british customer this job this is an on demand directly for ourselves which starts from 180 [usr] ok can you cancel it please [sys] not to worry i'll get that all canceled now for yourself [usr] thanks [sys] just confirm the postcode and first line of address please [usr] [pii] [sys] on the first one [usr] [pii] [sys] and just confirm your name for me [usr] [pii] [sys] perfect i'll get that all canceled off now for yourself [usr] thank you thank you bye [sys] not to worry about | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] ok ok [sys] afternoon you're through to my name is [pii] how can i help [usr] hi my name is [pii] i we sorry i called a little earlier to book someone to come out to have a look at some drains outside the house that's [sys] -huh [usr] no longer needed on monday turns out it was covered [sys] ok [usr] by the the water company that's come out and sorted it [sys] ok can i take the post code from you please [usr] y that's [pii] or [pii] [sys] first line of the address [usr] [pii] [sys] and your name please [usr] [pii] [sys] ok let me see if i can locate that [usr] you asking kind [sys] i'm [usr] of [sys] just [usr] panic [sys] looking [usr] or something [sys] for a job yes i got the job i'll cancel that now for you [usr] lovely ok i don't wanna waste any [sys] ok [usr] time [sys] indeed [usr] lovely thank [sys] that's fine [usr] you [sys] you're [usr] cool [sys] welcome bye [usr] bye [sys] bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hello this is [pii] i had an appointment with you for some come back to tomorrow i can cancel that [sys] sure what's the post code please [usr] postcode [pii] [pii] [sys] yep ok and the first line of the address [usr] need some mil cottage [sys] and what name was it booked in sorry [usr] er [pii] [sys] ok no worries i'll cancel that for you now thank you for letting us know [usr] thank you very much [sys] take care bye bye [usr] thanks bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one you were quiet did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you've reached speaking how can i help [usr] good morning i wonder if you can send out somebody to tackle a blocked drain near barnstable [sys] sure that's perfectly fine is it a commercial or residential property [usr] it is it's a it's a land drain at a residential property [sys] a land drain [usr] it's outside [sys] any home care cover at all with british car [usr] no [sys] fine and can i take the postcode of the address please [usr] [pii] [sys] thank you thank you and the first line of the address please [usr] with a hill farm house [sys] got it thank you can i take your first name please [usr] my name is [pii] [sys] thank you and your surname [usr] [pii] [sys] thank you and an email address [usr] the email address is [pii] [sys] [pii] [usr] [pii] [sys] thank you and a contact number please [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] thank you and is the block drain outside is it overflowing at all [usr] er it's causing flooding yes it's there's quite serious flooding here [sys] when you say it's overflowing is it toilet waste or [usr] no [sys] waste [usr] it's [sys] water [usr] it's it's rain water waste it's rainwater there's no there's nothing there's no sewage involved [sys] thank you and anybody in the property got any health issues [usr] no [sys] ok just to make you aware the next availability you're probably looking at is next week monday tuesday [usr] dear i was hoping you could do it over the weekend or or today [sys] no you're probably looking at tuesday to be fair [usr] ok well look how does it work you can make the booking can you [sys] i mean there there's no call out charge the starting price between monday to friday 8 a.m. to 6 p.m. is 100 and £70 which includes va t any additional work there will be additional costs but they let that beforehand [usr] yep [sys] and they take payment on either cash or card did you say if anyone in the property has got any health issues sorry [usr] no they haven't [sys] ok that's fine i can do monday for you between eight and six or tuesday between eight and one [usr] monday please [sys] what i'll do is i'll book that in you'll receive a call on the day before the engineer arrives [usr] ok and if i can [sys] ok [usr] somebody if i can find somebody to come more quickly i can ring and cancel can i [sys] you can do that there's no cancellation [usr] ok [sys] fee [usr] well if you could make it as there's no chance of somebody doing it over the weekend is there [sys] no definitely no unfortunately [usr] ok well look if i could make that booking for monday and you'll send me a confirmation with you [sys] correct [usr] ok [sys] that's all sorted [usr] all [sys] for yourself [usr] thank you very much then [sys] all right take care thank [usr] bye [sys] you bye bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi [pii] can i help [usr] hi i i think back in the in walk [sys] sorry the line's broken up again can you just say that again please [usr] right i just booked an appointment for someone to come out we just to cancel it if that's ok [sys] sure can i take the postcode please [usr] [pii] [sys] and the first line of the address please [usr] er that's number [pii] [sys] thank you mr [pii] [usr] that's it [sys] and you just wish to cancel [usr] yes please right [sys] no problem well thanks for letting us know but that's all been canceled [usr] no problem cheers mate [sys] all right thanks a lot [usr] thank [sys] bye [usr] you [sys] bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes man speaking how can i help you [usr] can i cancel an appointment please next tuesday [sys] no worries can i get your postcode please [usr] [pii] [sys] and the first line of address please [usr] [pii] [sys] and can i get your name and the best contact number [usr] [pii] contact number is my mobile which is [pii] [pii] [pii] [pii] [sys] perfect thank you much i've just canceled it for you now mam is there anything else i can do for you [usr] no not today thank you very much [sys] no you have your evening bye [usr] thank you bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] to tissue [sys] we record calls for quality and training purposes good evening [pii] how can i help [usr] hi i'm calling i need to book a dial plumber drainage guy to come out i haven't i've got a home here i haven't got plumbing and drains i don't think [sys] no problem i can what's the issue is it a blockage or is there a plumbing [usr] it's [sys] issue [usr] sewage backing up into my kitchen [sys] all right it's a drain blockage no problem [usr] i need it as soon as possible because i can't use the toilet either we've only got one in the property [sys] no problem how how many toilet do you have in the house [usr] one and it's and [sys] just [usr] we can't [sys] one [usr] use it because it every time [sys] ok [usr] we use [sys] no [usr] it [sys] no [usr] it's backing up into the kitchen [sys] no problem i can book as an emergency is it a residential or commercial property [usr] residential i can give you my address you'll find my home here it's just not a diner one [sys] no it's fine i just need to can i have a post code [usr] [pii] [sys] [pii] thank you you have home care covered but you it's a drainage is not covered drainage is [usr] i don't think i used to have home p three i canceled it two [sys] ok no problem can you please confirm the first line of the address for me [usr] [pii] [pii] [sys] [pii] [usr] it should be [sys] thanks [usr] [pii] or [pii] as me [sys] yes thank you number one is it a house or a flat [usr] a house [sys] thank you much can you please confirm your full name [usr] [pii] [sys] ok would you be able to spell it for me [pii] [usr] that's it the flower and then [pii] the color [sys] thank you can you please confirm your best contact number for me [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] [pii] [usr] [pii] [sys] [pii] thank you and is the train is which is is it located on the front on the back of the house [usr] the back on the basement floor is a three story house and this is in the basement [sys] right is it overflowing anything coming out from the drain [usr] it was overflowing and we've managed to stop that but we [sys] ok [usr] can't use anything otherwise it starts overflowing again [sys] and you have only one toilet in the house [usr] yes [sys] ok and it's not usable [usr] no and there's sewage in my kitchen all on the floor [sys] ok ok to has anybody got any medical conditions or any vulnerabilities [usr] my daughter has a with asthma but we just won't put her in the kitchen [sys] all good thank you you will receive a text message as a confirmation that your appointment has been booked and in the next couple of hours you will engineer will call you and attend the job it is going [usr] ok [sys] to be the charges will be just one second i will confirm the price for you and it's going to be £270 [usr] 270 [sys] yes [usr] do what i'm gonna have to hang on hang on to that and see if i can find someone local a bit cheaper i can't i know i'm standing in shift but i a lot of money bear with me can you put that on hold and then i'll have to call you back and see if i can do it [sys] no problem i can cancel the job you [usr] thank you [sys] you can thank you bye | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three if you need any help with the drainage problem press one if you require our plumbing services press two or if did that you can now book drainage services online or chat to our advisers [usr] i just [sys] online [usr] wanna [pii] [sys] in a few [usr] cancel [sys] easy [usr] it [sys] click visit dyno dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold alright i know that this morning i'm [usr] okay [sys] just going to say speaking how can i help [usr] i i made an appointment for cleaning some planes which i need to cancel please [sys] that's good then [usr] s 11 9 [pii] [sys] 11 9 n y [usr] that's correct [sys] take your name and the first and the address sir [usr] [pii] live in [pii] [sys] okay that's no problem sir we can cancel it do you just need to sorry what's the reason for canceling [usr] sorry say again [sys] it can be canceled sorry what's the reason for canceling [usr] cos i remembered i'm covered through york your water [sys] okay perfect no worries cancelled thank [usr] lovely [sys] you [usr] thank you thanks bye bye [sys] okay alright bye | 1Cancellation
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv report good afternoon road [usr] good afternoon to you this morning my wife booked an appointment for drain clearance on thursday afternoon this week after a morning of very messy and heavy work we managed to clear the blockage [sys] no worries what's the post code [usr] we'd to cancel that one please [sys] ok and [usr] [pii] [sys] let me have a look [usr] [pii] [sys] that's fine i'll cancel that off for you now sir alright no worries bye bye [usr] thank you very much indeed thank you bye bye now | 1Cancellation
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[sys] welcome to down road please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings queries or eta s hello [pii] [usr] hello don't help me i i rang up this morning to book someone in to have a look at our drains but they're now sorted i just need to cancel the booking [sys] ok what postcode is it please [usr] [pii] [pii] [sys] [pii] right i'll cancel that now for you [usr] thank you very much [sys] thank you bye [usr] thanks [sys] bye [usr] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] [usr] hi there can you hear me you sounded a little bit out of range [sys] ok [usr] then ok great hi i called yesterday to to book for somebody to come out to clear my drain tomorrow but i think that i've cleared the blockage for now i'd to cancel that for [sys] right [usr] you [sys] ok [usr] i've got a reference number if [sys] it's [usr] that [sys] kind [usr] helps [sys] of can i take your postcode [usr] ls seven [sys] yes [usr] [pii] [sys] and your name is [usr] [pii] [sys] can you confirm the first line of the address for me [usr] [pii] [sys] that's great i can close that off for you mrs [pii] that's fine if you do need us in the future just give us a call back [usr] ok thanks very much just a small point i i'm i'm not missus i and ii i really dislike it when people assume misses when talking to me i understand why you might do that but it would put me off calling [sys] right ok i'm sorry about that [usr] it's all just if it's a helpful thing to know i'm not sure i'm not sure is [sys] that's fine [usr] ok thank you [sys] ok sorry about that [usr] no [sys] miss [usr] no no problem thank [sys] as i say [usr] you [sys] it's all closed off for you anyway [usr] ok [sys] if you do need us in the future just give us a call back that's fine [usr] well thanks for your help [sys] cheers [usr] thank [sys] thank [usr] you bye [sys] you bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi there you're through to how can i help [usr] he's this dino rod [sys] it is indeed [usr] that's brilliant i was just wondering my drain of my unit we have a unit called exclusive cars and outside the drain is blocked it's a bit blocked and i was just wondering if you guys do the drain cleaning and jetting [sys] no problem what's the post code [usr] [pii] [sys] [pii] [usr] yep [sys] and the first line of address [usr] it'd be [pii] [sys] and it's a commercial property [usr] i was just wondering how much do you guys charge and if possible just [sys] no [usr] firstly [sys] problem [usr] how much [sys] there's [usr] is [sys] no [usr] it [sys] call out fee engineer will be able to give you a quote once he arrives no obligation quote of course i can give you a rough estimate which is 100 and 70 for on blockage [usr] is ok is it a free call out in terms of he can come [sys] exactly [usr] here and inspect [sys] exactly [usr] it and tell us what the problem is what day do you have free next week [sys] up to [usr] he [sys] you guys [usr] could [sys] we should [usr] come [sys] be able [usr] if [sys] to do [usr] if [sys] any [usr] possible [sys] day next week it can be any time between eight and six monday to friday would that be ok for you [usr] if is it is it possible i can book a day and if if it even if it's inconvenient [sys] 100% [usr] i can cancel [sys] not a problem [usr] it and book it rearrange it for another day that'd be wonderful [sys] ok [usr] if [sys] i'll check [usr] possible [sys] for you now [usr] could i book it [sys] just [usr] for a wednesday [sys] confirm a few things first [usr] ok [sys] is it unit for exclusive cars you said no problem and you don't already have an account with us do you to your knowledge thank you [usr] no not to my knowledge [sys] and can you provide me with the best contact name and number please [usr] for the day you can just use [sys] notice [usr] the one i'm currently [sys] my number [pii] [usr] using have you got the number there or shall i repeat it [sys] and your name [usr] yep my [sys] thank you [usr] name is [pii] [sys] and lastly just confirm are there any health issues or vulnerabilities you want the engineer to be aware of perfect [usr] no what he'll do when he comes out he'll just expect a drain and just give us a solution first and then he'll based on that he'll give [sys] exactly [usr] us a quote to [sys] and if [usr] charge [sys] you have to [usr] of [sys] go ahead [usr] him [sys] with it [usr] being able [sys] he [usr] to [sys] should be [usr] it [sys] able to do it there and then for you no worries he'll also give you a call [usr] that's [sys] when he's [usr] wonderful [sys] on his way over to you you'll probably get what half an hour in advance [usr] yes [sys] are you able to do [usr] yep [sys] use the toilet at the moment is [usr] that's [sys] it still working [usr] wonderful the toilets and everything [sys] got [usr] working [sys] you [usr] is that outside drain [sys] no [usr] you [sys] problem [usr] know the outside [sys] that's fine [usr] from the rain and all the gutter and stuff is [sys] ok [usr] that drain [sys] i'm [usr] there [sys] just confirming we've got wednesday [usr] it's got it's got a lot of leaves stuck [sys] gotcha [usr] in it at the moment they're not [sys] fair [usr] they're [sys] enough [usr] not going down i'm just wondering [sys] ok [usr] what's inside [sys] wednesday [usr] it or what's the issue [sys] perfect wednesday the fourth that should be fine i'll book it for you just have your phone available go on on [usr] is [sys] the [usr] there [sys] day [usr] a rough [sys] i'll give you a call between [usr] time [sys] [pii] [usr] is coming or anything or is it just on the day you give us a call [sys] [pii] [usr] is it possible you can put it nine till six if if possible cos we all [sys] no [usr] get into [sys] that's [usr] work [sys] fine [usr] around [sys] of [usr] then [sys] course [usr] i can organize [sys] of course [usr] it from there if he does come [sys] that's [usr] i don't want [sys] fine [usr] him to [sys] i'll [usr] come [sys] put [usr] early [sys] it down [usr] and [sys] from [usr] just [sys] nine [usr] end up [sys] a [usr] waiting [sys] nine am [usr] all cancel [sys] [pii] take [usr] that's brilliant [sys] care now bye [usr] what was your name sorry half that's wonderful half thank you very much for that you too bye bye | 1Cancellation
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to dino [pii] speaking how can i help [usr] good afternoon to you my name is [pii] excuse me and i've got a drain problem it's a floor drain outside of the house on the patio and it's it's blocked up [sys] right ok no problem and is it overflowing at the moment [usr] well it is but it's only running on to i mean the the patio's the whole patio's flooding at the moment with [sys] right [usr] all the rain [sys] ok [usr] and water but [sys] with all of it [usr] but now it is just running on the it's not not right for death cos it's running onto the patio and and that and that but the sink from the kitchen discharges water into this drain and obviously any floor drain the rainwater pipe goes into it as well but it's obviously [sys] right [usr] blocks are not running away [sys] it's affecting the kitchen sink is it affecting anything else in your [usr] no [sys] property [usr] no [sys] use showers or anything [usr] no it it doesn't take the kitchen sink i mean it [sys] right [usr] it runs out there we just we're just gonna run onto the patio we're still using [sys] right [usr] the we're still using the sink cos there's no problem in using the kitchen at all it [sys] all [usr] it [sys] right ok [usr] it's not as i say it's not [sys] right [usr] life and [sys] ok [usr] death [sys] no problem and is it just normal water it's not sewage or anything that [usr] no no obviously it's water from the kitchen sink you know which run run runs into this floor dryer surface dryer [sys] right right ok no problem can i take your postcode and i can certainly see if we've got engineers in the area for you [usr] it's [pii] one [pii] [pii] [sys] thank you very much let's have a look [usr] bye [sys] and just to check it's a domestic property that's having this issue [usr] that's right [sys] ok and do you have any british gas home care cover in place [usr] no we don't [sys] ok and is there anybody in the property that's got any vulnerabilities that we need to be made aware of [usr] no [sys] no [usr] well [sys] ok then [usr] i i know there is one there's me it's old [sys] right [usr] age [sys] right ok no problem i can take that there well what i can do then is i can certainly we do have areas in engineers in the area that isn't an issue and i can certainly see what availability we have of when we can get an engineer out for you we'll just need to take a bit more information from you what's the [usr] are you [sys] first line of your address [usr] you're gonna you're gonna come back to me with a time when you're gonna come [sys] i can i can certainly check to see when we can get somebody out for you now i just need to get [usr] i see [sys] a bit more [usr] ok [sys] information from you [usr] ok [sys] and then we can certainly see we can check for it now whilst [usr] ok [sys] we're on the phone to you [usr] what do you want the address [sys] the first line of your address [usr] ok [sys] please [usr] it's [pii] [sys] thank you [usr] that's one word [sys] that's fine let me just pop the house number in and did i catch your name correctly as [pii] [usr] [pii] that's me [sys] no no problem thank you [usr] where are you based in [pii] [sys] we're based in in [pii] it's [pii] but it's [pii] in inside [pii] if you can understand what i mean [usr] well the phone the phone number is a [pii] number you see i just thought you [sys] right fair enough fair enough what's the best contact number for yourself [usr] it's best to ring me on my landline and the phone [sys] ok [usr] number is [pii] [pii] [pii] [sys] brilliant let me just get this in see what availability we've got are you in for the rest of the day today well we can get somebody out for you today if that's ok for yourself [usr] have you got a have a have you got a time with that a time slot or [sys] i don't unfortunately no it will be from now until six but the engineer will call when he's on his way to provide you with an update of his eta and any updates he does have [usr] if you [sys] but [usr] if [sys] we [usr] you could [sys] we [usr] it just just in case for some silly reason we have to go out if you get the guy to ring on that number please and and we we should be in [sys] that's fine do you want us to do you want me to pop down to call an hour before attending at least you then get an hour an hour rest in case you do get go [usr] half [sys] anywhere [usr] hour half an hour i do [sys] please call half an hour before no problem [usr] ok [sys] that isn't a problem at all and just [usr] right [sys] to advise you just that you are you are aware the starting cost for them to come out today just start at 100 and £80 including va t [usr] aye 180 did you say [sys] 180 including va t [usr] my god well [sys] he'll [usr] was [sys] come out [usr] but hang on was it that much [sys] that is the cost for the engineer to come out for you [usr] but is that i mean is that is that gonna be the total cost [sys] that is the starting cost because we don't see the price we don't see the issues unfortunately [usr] i [sys] that [usr] heard [sys] starting [usr] that [sys] cost which is a high for an unlock with a high pressure jetting which is probably from the sound of what you're saying is all that you would need but obviously once the engineer has seen it he'll be able to confirm the cost for you if you're happy he'll complete the works for you there and then as long [usr] well [sys] as the [usr] i [sys] engineer doesn't make do any work you wouldn't need to make a payment [usr] that is the 190 a normal charge is not extra because it's the second of january is it [sys] no that's that's just your normal costings [usr] i [sys] for [usr] i'm [sys] a week day for you [usr] to be honest i'm a i'm a bit concerned about that cost 100 [sys] right ok that is our costing for the the service to come out to you [usr] all right well i think i think i'll cancel it please it's just [sys] right [usr] just too [sys] no [usr] expensive [sys] problem [usr] that i'm sorry [sys] no [usr] that [sys] problem [usr] it's [sys] no don't [usr] a [sys] worry at all [usr] lot [sys] no problem [usr] of money [sys] at all [usr] at them at the moment all right [sys] understandable no problem at [usr] ok [sys] all i'll get that canceled no issue [usr] tha thank you bye [sys] thanks bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at how can i help [usr] hello yes i've booked a call out for tuesday and i need to cancel it [sys] of course not a problem have you got british home care cover [usr] no i've got a booking reference [sys] ok what's your post code [usr] [pii] [sys] -huh and the first line of your address [usr] [pii] [sys] thank you if you could just confirm your full name [usr] [pii] [sys] well [usr] would [sys] for me please thank you right that's not a problem i'll for your appointment for tomorrow [usr] that's great thank you very much [sys] all right thank you for calling [usr] bye [sys] thank you bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] ohh hello i booked an appointment with you for monday the 16th of october [sys] ok [usr] er for the train to be unblocked the guy who said to me that was the earliest you could do but unfortunately i couldn't put up with the smell that was coming from [sys] fair [usr] it i've had to get [sys] enough [usr] someone else to do it could i please cancel the appointment please [sys] you can my postcode please [usr] [pii] [pii] [sys] [pii] first line of the address [usr] [pii] [sys] and just your name please [usr] to [pii] [sys] thank you right [pii] i'll get it canceled anyway thanks [usr] you've [sys] for letting [usr] canceled [sys] us know though [usr] it that's lovely do i need [sys] no [usr] to ring [sys] worries [usr] the south end number or will [sys] no [usr] you just cancel it for [sys] no [usr] me [sys] i'll just cancel it'll be gone [usr] you've canceled [sys] it's gone [usr] it that's lovely [sys] it's gone [usr] thanks ever much [sys] all right [usr] thank [sys] take care [usr] you [sys] bye [usr] thanks [sys] now bye [usr] a lot [sys] bye [usr] bye bye [sys] bye bye bye | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold i'll have to go hello you're speaking to [pii] at and how may i help all right certainly can i take the post code [usr] hi there i made a booking for [sys] sorry [usr] one of [sys] i didn't [usr] engineers [sys] catch the first [usr] to [sys] bit [usr] come out this morning but i'd to cancel it [sys] wait [usr] h 80 [sys] [pii] [usr] a l r h [sys] sorry [usr] eight [sys] i'm really struggling to understand [pii] [usr] i'm sorry it's r romeo which hotel [sys] yes what's the rest [usr] s [sys] of it can you confirm the first line of the home [usr] that [sys] address for me [usr] r h [pii] [sys] and your name [usr] [pii] [sys] right ok i'll close this off for you mrs [pii] if you need us again just give us a call back that's fine [usr] [pii] [sys] thank you [usr] [pii] [sys] cheers bye [usr] [pii] thank you much thanks i | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] he [pii] stop [sys] welcome dino my name's [pii] how can i help [usr] hi there i had made an appointment for tomorrow for someone to come to check my drain but i'm [sys] ok [usr] going to have to cancel it can i cancel [sys] right [usr] it please [sys] ok was it booked under british gas cover is it something that you were just gonna pay for [usr] it was something i was just gonna pay for [sys] we're just gonna pay for it ok give me a moment then let me pop into this screen here what's your postcode there [usr] it's eh [pii] [sys] yup [usr] [pii] re [sys] ok doke a moment i'm just gonna pop into and if i can just take your name and the first line of your address [usr] it was [pii] [pii] [sys] that's absolutely fine i was in for tomorrow afternoon you just wanna cancel it down [usr] i just [sys] you said [usr] want to cancel it please [sys] ok one moment then i'll get that sorted for you now let me go put that into that wow there we go that's all canceled for you no problem at all [usr] ok [sys] thank [usr] thank [sys] you [usr] you [sys] very [usr] for [sys] much [usr] your [sys] for letting [usr] help [sys] us know you're welcome [usr] thank [sys] thanks [usr] you [sys] for [usr] very [sys] letting us know [usr] thank [sys] cheers [usr] you bye [sys] thanks [usr] bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon you're through to speaking to how can i help [usr] and i rang a little while ago asking for your help and i rang [sys] ok [usr] the wrong people up that i was we have an account for down rods and not die over rods i apologize about that [sys] ok no [usr] i hope [sys] worries [usr] your [sys] at [usr] people [sys] all [usr] i hope your people aren't still sending mine out that's all [sys] let me just double check what's the postcode please [usr] [pii] [pii] [sys] [pii] first line of the address [usr] [pii] [sys] and i've got a college they they have got it on there but i'll get it canceled anyway [usr] thank you [sys] thanks [usr] much [sys] for letting [usr] that [sys] us know no worries mate [usr] cheers [sys] take [usr] mate [sys] care bye [usr] bye [sys] now bye bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem [usr] thank [sys] press [usr] you [sys] one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] nice [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help you today [usr] hold on one second i've got an existing booking i don't think i need it anymore the booking reference is dy wo 348 8670 [sys] and that's [pii] is that right no worries and that's all canceled for you now [usr] right thank you [sys] always have a nice day [usr] bye bye | 1Cancellation
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[sys] thank you for calling [pii] covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to [pii] [usr] hi there i need to cancel an appointment please on the fourth of october sorry ninth of october between one and six and the name [sys] what's [usr] is [pii] [sys] your post code [usr] [pii] [sys] let me have a look you want to cancel that that's absolutely fine i'll cancel that off for you now alright thank you very much bye bye [usr] thank you thank you very much bye | 1Cancellation
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[sys] thank you for calling [pii] partnered with british gas we record calls for quality and training purposes good evening you're through to british gas my name's [pii] can i start by taking your name please [usr] my name is [pii] [sys] thank you very much how can i help [usr] well i was wanting to ring [pii] i've got through to british gas i'm not sure if that is the same company now or what but [sys] yes [usr] is that right [sys] we're the out of hours team yes and [pii] [usr] ok [sys] is part of british gas [usr] all right i was ringing to cancel an appointment to come tomorrow they sent me a text with a telephone number on it that had a mailbox for error i was ringing this number to try and cancel that appointment [sys] that's fine what's your postcode there please [usr] [pii] [sys] that's great ok and what's your name please [usr] and then [pii] [sys] and was it just a one off job you booked in is that correct [usr] that's [sys] yes [usr] right yes we had to block drains but we've managed to get a local guy to do it [sys] that's great got it here i'll get that canceled for you right away now then ok [usr] super thank you very much for your help [sys] no problem thank you [usr] thanks [sys] thanks for [usr] bye [sys] your call bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening speaking how can i help [usr] hi i've got a call out booked for tomorrow with with [pii] i need to cancel it because we've got [pii] trent coming out instead to sort [sys] all [usr] the problem [sys] right no problem [usr] out [sys] can i just start taking your post code [usr] it's [pii] [pii] [sys] [pii] [pii] can you please confirm the first line of the address [usr] [pii] [sys] thank you much can you please confirm your full name [usr] [pii] [sys] thank you much i can see the job was booked as block shower over with toilet waste and er it was booked for tomorrow yes i can no you want to you you want to cancel that one [usr] yes please it's seven trent are coming out cos it's a problem with the sewers between all the neighbors [sys] all right no problem i'll cancel that for you thank you [usr] lovely [sys] much for your call [usr] ok lovely thank [sys] take [usr] you [sys] care [usr] bye bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello [sys] good afternoon you're through to [pii] at how can i help [usr] hello we i wonder if i cancel booking i've made for tomorrow because we must unblock our toilet now we don't need anyone to come [sys] no worries what's the postcode of your property [usr] it's [pii] [sys] and the first line of your address [usr] [pii] [sys] thank you and your full name [usr] [pii] [sys] brilliant not a problem i'll cancel that appointment down [usr] ok [sys] now for [usr] then [sys] you [usr] that's great thank you very much indeed [sys] all right thanks [usr] ok [sys] for calling [usr] thanks [sys] bye [usr] then [sys] bye [usr] bye bye bye | 1Cancellation
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have received please press three to book in or reschedule a drain repair press four for accounts please press five for all other inquiries please press six good afternoon [pii] [pii] [usr] hello yes i have a booked appointment for tomorrow morning [sys] no worries [usr] i'd [sys] what's [usr] to cancel [sys] your postcode [usr] it please it's [pii] [sys] you'd to cancel that [usr] it's [pii] [sys] that's fine i'll cancel that off for you now ohh right no worries [usr] thanks [sys] bye [usr] ever [sys] bye [usr] much anyway ok cheers bye bye bye that | 1Cancellation
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries good afternoon diner ro [pii] speaking [usr] hello i've just booked an appointment and it was just to cancel [sys] what's your postcode [usr] it [sys] please [usr] it's about 15 minutes it's [pii] [sys] [pii] [usr] hotel [sys] right that's fine i'll get that canceled for you ok no problem thank [usr] thank [sys] you [usr] you [sys] bye [usr] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com good morning through to talk to how can i help you [usr] hi we've got an appointment for someone to come and do something with our plumbing but we need to cancel it [sys] ok no problem what's the post code thank you [usr] [pii] [sys] sorry you're breaking up [usr] sorry it's been see it's b 15 [sys] sorry keep going again bit up [usr] b a 15 [sys] that's better cheers [usr] b [sys] thanks [usr] a 15 n one rp [sys] thank you and the first line of the address thank [usr] it's [sys] you [usr] [pii] [sys] [pii] [usr] yes [sys] and what's the what's the name on the job thank you [usr] it's er [pii] i think my husband [sys] ok was this originally booked in for a week ago and then they changed it today is that right ok no problem you just want to cancel the job on the system [usr] yes please [sys] ok no problem thanks for letting us know [usr] that [sys] have you had the work completed [usr] yes [sys] sorry did you say [usr] sorry [sys] yes [usr] yes [sys] someone's come out and done it [usr] we [sys] ok [usr] have to get a bit earlier [sys] ok no problem thanks for letting us know i'm glad you got it sorted i'll cancel that job now thank [usr] you [sys] you [usr] thanks bye bye [sys] no problem [usr] bye [sys] bye now | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] make sense [sys] you're speaking to how can i help you [usr] hi there we've had a book for tomorrow to investigate a problem we were having with our drains but it seems to have sorted itself out i just wanted to cancel the appointment please [sys] of course you can one second [usr] ok [sys] do you have the reference number at all [usr] i'm sorry we didn't no i didn't get [sys] it's [usr] an email [sys] ok [usr] confirmation we got a text but no email [sys] no that that's fine i should be able to find it via your address can i take your postcode [usr] it's [pii] [pii] uniform [sys] and may i take your name and the first line of the address [usr] it's [pii] the old wood house chalk gardens [sys] lovely let me just i've got you here let's have a look [usr] we're just gonna cancel it and i'm i'm thinking i might take out the the cover with yourselves via british gas just in case it does happen in the future [sys] right ok [usr] i dunno [sys] right [usr] but [sys] that's fine it's booked for tomorrow but i can certainly cancel that out for you [usr] okey doke [sys] if you are looking at taking out the public you you need to go via british gas and and they'll be able to obviously quote for you and [usr] will [sys] sort [usr] do [sys] it out but [usr] okey [sys] i'll cancel [usr] doke [sys] it out this out for you [usr] brilliant [sys] all right then [usr] thanks a lot [sys] no problem [usr] bye [sys] ok take care bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to [pii] how may i help [usr] hi yes i was just wanting to cancel a call out please we haven't got anything confirmed but [sys] ok [usr] i just need to cancel it [sys] ok can i take your postcode [usr] i i've got a reference number they sent me a text it is [sys] that's wonderful that's much better thank [usr] ok [sys] you [usr] it's cy dash wo dash 345 3945 [sys] lovely let me just open that up and for data protection can you confirm the name and full address please [usr] i think i put it in my name i'm the landlord it's [pii] and the address is [pii] and that's [pii] and the postcode is let me just think what it is now i can never remember it c cv 77 js [sys] that's wonderful let me just look that's booked for this evening would you me to cancel that [usr] yes please [sys] let's just see if i can do that that's canceled for you [usr] ok thanks very much thank you [sys] no problem thank you for letting us know [usr] cheers thanks bye bye [sys] thank you bye bye | 1Cancellation
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino [pii] speaking how can i help [usr] hi my mother phoned about about 15 minutes ago about getting called out to a blocked drain right [sys] right [usr] and we but we've managed to unblock it could i cancel it please [sys] what's the postcode [usr] [pii] [sys] please and the name on the job [usr] [pii] [pii] [sys] and the first line of the uterus [usr] [pii] [sys] two jobs only just bear with me that's fine i've closed the job down now for you ok [usr] that's all canceled now is it [sys] that all down [usr] ok thank you very much [sys] you're welcome take [usr] cheers [sys] care [usr] bye bye [sys] but | 1Cancellation
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[sys] welcome to diner rod if your call is regarding a plumbing matter please redial [pii] for drainage queries please press two for a told our operators know you're waiting and will answer your call as soon as possible told our operators know you're waiting and will answer your call as soon as possible you are at position one in this queue please wait to be connected but hello hello [usr] hello [sys] hi you're through to dino how can i help [usr] yes we've been waiting since saturday for your engineer to come he was supposed to come on saturday and didn't turn up then he was supposed to come sunday didn't turn up and i've left messages with you and also the local office but all i keep getting is an answering machine excuse me do you want my reference [sys] and the postcode please [usr] sk 76 bz [sys] and the name [usr] [pii] [sys] right ok i am really sorry i have referred i'll refer this over to a manager i can get somebody out but i don't have any availability till tomorrow now [usr] right ok the thing is [pii] came on thursday last week and he said he'd cleared it and then we were out friday we didn't use the toilet and then saturday the toilet was back to how it was before but he did say he'd cleared it he said he felt it go but he's he's now come back and the water's coming all the way to the top of the toilet it's impossible to use it [sys] not to say [usr] bye hello [sys] hi is that the only toilet you have in the property [usr] it's the only toilet and we're both disabled it it's very very difficult [sys] right no i completely understand i i will put it on tomorrow and i will send it over to a manager for investigation because i i'm not sure why nobody's come out to you i am sorry [usr] well i spoke to [pii] on we spoke i left a message with you but then i spoke to [pii] cos he left us his number and he gave us a month's guarantee in case anything went wrong and he spoke to the engineer and he said he had about 16 to 20 jobs to do and that he would get round to us but he never came and then sunday i phoned him again and he said he said i don't know where he is and i left a message with you as well you [sys] right [usr] know he has tried to help us but we're not we don't seem to be getting anybody [sys] anyway right well i'll send this over to the management team now and i will ensure that somebody is with you tomorrow to get this sorted out ok [usr] yes that's that's lovely thank you [sys] sorry about that i'm just i'm very limited staff today i don't want to promise you something that i can't stick to [usr] i know i know and i said we we've only got the one trailer we're both disabled it's really really difficult [sys] i know i completely [usr] ok [sys] understand well i manager as well ok [usr] yes that's lovely thanks a lot for your help ok thank you bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to how can i help [usr] i i just need to cancel a booking that was on the fourth of october because the united utilities are gonna come out and apparently when i spoke to them they text me saying they were going to be doing some drain cleaning in the next couple of weeks and i thought well maybe that will solve the problem that i was having dina rod out for when i called them today they said that the drain is fall under their remit they're gonna come out and have a look at it first i just need to cancel the booking that i made [sys] that's fine have you got the reference number [usr] i don't know if i can give you my name and address and everything [sys] can i just get your postcode [usr] [pii] [sys] and the first line of address [usr] the line of address is [pii] [sys] and can i get your name [usr] [pii] [sys] perfect i'll get that canceled for you [usr] thank you that's great that was for the fourth of october that's [sys] that's the one [usr] lovely thanks very much cheers for that [sys] no worries [usr] bye [sys] take care | 1Cancellation
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[sys] thank you for calling [usr] what [sys] [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have any did that you can now book drainage services online in a few easy [usr] i don't [sys] clicks [usr] know how we can [sys] visit [usr] fucking do [sys] dino [usr] it [sys] dot [usr] try and i need [sys] com [usr] to get [sys] for details [usr] cunts can't i [sys] alternatively please hold [usr] and [sys] and [usr] they [sys] your [usr] can [sys] call [usr] sort it [sys] will be transferred to a customer service advisor [usr] i've just unplugged the fridge and everything there's nothing new wiring over there well [sys] we record calls for quality and training [usr] it can go [sys] purposes [usr] up to you honestly we just drove up the car and the hill it was i was i don't make it [sys] how can i help [usr] hello hello mate i've just spoke to i may have been yourself and a few of your colleagues about getting dina booked in at my property to do drainage i've [sys] ok [usr] just i've just spoke to my wife because she said it's gonna cost a a call out plus fees you look at about 400 quid then £96 every half hour but i've just spoke to my wife and she says we have not got that money in our account to do that i it's my landlord it's my landlord's got the building insurance for sewage and stuff he's liable i wanna cancel the call out cos i know i know [sys] fair [usr] i'll be liable and i'm gonna try and get rid of my landlord cos he's fucking useless mate [sys] no i get you what's your postcode [usr] [pii] [sys] please [pii] first line of the address [usr] [pii] [sys] show time bar lounge [usr] what what [sys] right i'll that's [usr] one [sys] fine [usr] sec [sys] i'll get it canceled [usr] thank [sys] anyway [usr] thank you very much [sys] you [usr] mate [sys] take care [usr] cheers [sys] no [usr] mate [sys] worries [usr] you don't [sys] mate bye [usr] know any drainage [sys] now bye [usr] companies [sys] bye [usr] yet mate my shop's flood | 1Cancellation
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes of coa good morning you're through to how can i help [usr] hi i called out a plumber for a property in [pii] about half an hour ago i don't know if you need the postcode or whatever my night port has managed to turn the water off i need to cancel the job if possible [sys] what's the postcode there please [usr] [pii] [sys] [pii] [usr] i ohh [sys] hh give me one moment [usr] no [sys] can i take the the [usr] it's [sys] first [usr] it's [sys] line [usr] distinct [sys] of the address [usr] distinct hotels it's the oaklands hotel [sys] let me just find the the appointment was it for a plumber [usr] plumber [sys] or an engineer [usr] plumbing [sys] plumber i can't see anything for tonight [usr] it's an emergency call out i had a call from the plumber i told him not to not to worry said he was gonna he was gonna call or whatever call you guys back but i thought i'd call you to let anyway this is the number i called on [sys] give me one moment let me just double check again [usr] do you have a postcode should i try the postcode again nr [pii] have you got the property he [sys] november [usr] distinct [sys] romeo 70 hotel hotel right and it's oakland hotel [usr] that's it but he put it up he said distinct hotels which is our training company or whatever nr seven nr seven ohf [sys] ohff for foxtrot let me try that no nothing coming up for that i mean nothing for today coming up for that [usr] that's really weird i spoke to you guys about half an hour 45 minutes ago whether he's not i don't know it's down to watch [sys] d did you ring direct or did you ring through an insurance [usr] no i rang this number cos i just banged in down [sys] but [usr] cos we use [sys] but [usr] it all the [sys] they [usr] time [sys] was it a one off repair or was it a part of a contract [usr] no it's just an emergency call out [sys] just emergency call out i'll double check again give me one moment [usr] fine november romeo seven ohhohf [sys] november romeo 70 hotel hotel ho hotel foxtrot [usr] does it come [sys] right [usr] up with distinct hotels can you see distinct hotels the oaks hotel [sys] no it comes it comes up with oakland hotels [usr] do you want the number [sys] is [usr] of [sys] that [usr] your [sys] the [usr] engineer [sys] one [usr] who's called me is it worth calling mind you might come back to bed [sys] let me give me one moment i'll take i'll take his details bye right what's the engineer's number [usr] i've got [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] did he give you a name at all [usr] possibly i don't know if i took it though [sys] right ok when when did he call you [usr] he called me about as soon as you guys logged the call he called me about 10 20 minutes i called him straight back and said we've got the maintenance guys managed to turn on they might probably manage to turn it off [sys] did you leave a message or did you speak to him direct [usr] when i spoke to him [sys] ok if you spoke to him he'll cancel it on his end anyway [usr] fine fine i didn't know i just wanted to ring the number that i called just to courtesy as you did well getting in i just wanted to make sure i let but i did say just [sys] right ok that's probably the reason why i can't [usr] maybe [sys] see the job [usr] you [sys] he's [usr] should just [sys] probably canceled [usr] it ok [sys] it [usr] fine fine fine all right no problems all right cheers buddy [sys] no problem at all all [usr] thanks [sys] right thank [usr] mate [sys] you [usr] cheers bye [sys] bye | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold [usr] right [sys] hi you speaking to how can i help [usr] hi there i've got an appointment for this afternoon between one and six i wondered if i could cancel it we've got three out of four down with covid currently [sys] sure can i take the post code [usr] it's d e 742 s s [sys] to see at a foxtrot [usr] two sierra sierra sorry [sys] and the first line of the address please [usr] number one [pii] close [sys] and miss samples [usr] that's the one [sys] well thanks for letting us know and i hope you feel better [usr] it's [sys] soon [usr] all right i'll give you a call back next week or book online again or did before [sys] no [usr] and [sys] problem [usr] and get you back out but it's not fair for you is to come in [sys] alright [usr] and get it thank you [sys] thanks for letting us down [usr] thank you very much take care bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you've reached the house i know how can i help [usr] i need to cancel a booking i made for monday can i i've got the reference number when you're ready [sys] go ahead [usr] it's dy dash wo dash 3654218 [sys] that's fine i'll get that canceled for you [usr] that's [sys] just [usr] ok [sys] to confirm is it [usr] what [sys] for abre glazer [usr] that's me exactly thank you ok fine thanks a lot ok bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] confirmation through for a booking but i need to cancel it i cannot get the time off of work [sys] ok that's not an issue can i take the postcode please [usr] [pii] [sys] [pii] i've got [pii] 18 [usr] november november 1 8 [sys] november november wasn't he [usr] [pii] [sys] ok i'm gonna need you to confirm the first line of the address as well as your name [usr] [pii] [sys] please [usr] [pii] [sys] ok that's fine i'll go ahead and cancel that [usr] thank you very much thank you [sys] you're welcome bye bye now [usr] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one i'm sorry did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon you're through to dino [pii] speaking how can i help [usr] hello i have a fresh water drain that's on my outhouse that's blocked up and the water rushes down towards my front door you see i it unblocked please [sys] is it over it's overflowing it's only rainwater it's not toilet waste or anything [usr] no [sys] that is it [usr] no it's on the outhouse and it's coming down from the guttering there down the pipe but the drain itself is blocked it's all overflowing and it's coming i'm frightened of heavy rain adding to it and it coming it rushes down to my front door you see [sys] is there is there anything blocked inside the property the toilets or the sink the bath [usr] no no no [sys] no ok and do you have british gas home care cover for plumbing and drains [usr] no i don't [sys] you don't and it's a domestic property is it [usr] it's my own property yes [sys] that's fine now because it is classed as a standard job we always allow three days before booking a standard job the reason for that is is that the emergency jobs just gives time for the engineers to do the emergency jobs first [usr] right [sys] the earliest to get somebody out to you is friday [usr] ok then friday what [sys] would [usr] sort [sys] that be ok [usr] y yes yes let's hope perhaps as long as we don't have a monsoon before then and [sys] hopefully not [usr] hopefully not [sys] can i take the postcode please [usr] sorry [sys] can i get the postcode there please [usr] yes it's [pii] [sys] yep [usr] [pii] [sys] and the first line of the address [usr] [pii] [sys] number five and your full name and title please [usr] it's mrs [pii] by [pii] [sys] thank you and best contact number [usr] is this one has it come up it's [pii] [sys] yep [usr] [pii] [pii] [pii] [sys] yep [usr] [pii] [sys] that's [pii] [pii] [usr] [pii] [pii] yes [sys] anyone vulnerable at the property there anyone with any health issues [usr] no my grandson's here he's autistic but he won't be out there i mean i can't see that it would be a problem [sys] and the bath the shower just confirmed earlier that's all fine [usr] yes it's everything else is all right it's just this that comes down off the outhouse into down a guttering and into this rainwater drain and it's obviously blocked up with rubbish soil and leaves and all sorts coming down from other places and the other thing i wanted to ask you is there's a hole the grating that goes in the hall it's broken there's a big hole that's all sort do do you bring a fine mesh drain c is insect that you could bring with you to could replace that [sys] well the the when the engineer's out there he'll have a look at it and if he can get that sorted he will if he can't advise you of that now the only thing is the friday is not available it's the the earliest appointment we've got is monday [usr] right you're not allowed [sys] now obviously that is a bit of a that's a fair few days now before monday [usr] well it is [sys] what you what what you can do is you can book it in and if you can get somebody out earlier you can call us back and cancel it if you can't then at least it's still booked in the reason why i say that is because sometimes you might not book it in and then not be able to get somebody else [usr] of [sys] out and then you'll call back the monday will not be available [usr] well i'll have to take monday then that's the eighth of january [sys] it is it's an all day slot between eight and six however the engineer does call you half an hour to an hour before he arrives [usr] i was gonna [sys] to give you [usr] say [sys] an [usr] that that would be preferable because i usually have to pop out monday morning but as as long as he promises to phone [sys] the engineer will give you a heads up before before he arrives [usr] now what what is your price range for this [sys] once the engineer's out there he'll inspect it first and then confirm the fixed price the prices are from 100 and £80 including that there's no call out charge if you decline the quote you won't be charged anything [usr] but [sys] if you go [usr] it [sys] ahead [usr] but [sys] with [usr] the [sys] it [usr] but the the the least it will be is 100 and £80 [sys] that that's right [usr] no i won't book it thank you i'm sorry [sys] no no that's fine do you do you wanna cancel that do you want me to cancel that job down [usr] yes [sys] do you want me to close it down [usr] yes [sys] please [usr] cancel it please yes thank you [sys] sorry sorry [usr] i [sys] about [usr] should [sys] that then [usr] i should [sys] i'll [usr] have [sys] call you [usr] asked [sys] back [usr] first i should have asked first [sys] well [usr] ok [sys] to be fair i should have i should have confirmed [usr] ok [sys] that with you first [usr] ok i [sys] no it is on the west end [usr] unless i have to pay it and come back to you anyway thank you very much ok bye bye [sys] no [usr] bye [sys] problem [usr] bye bye [sys] you take care all the best bye [usr] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one you require our plum did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hi i called earlier and placed a job but it's no longer required i was wondering if i if i could cancel the call [sys] hello [usr] out please [sys] let's have a look what's the post code it was booked under [usr] it's papa oscar 35 five papa lima [sys] i've got a lema let me see if i can find it is it [pii] holiday [usr] that's [sys] [pii] [usr] the one [sys] i booked that one in i remember [usr] i was you i spoke to it wasn't that long ago [sys] no right well let me get that canceled for [usr] thank [sys] you then bear [usr] you very [sys] with [usr] much [sys] me no no problem there you go that's all canceled for you [pii] [usr] perfect thank you much for your help thanks [sys] no problem take [usr] take care [sys] care [usr] bye [sys] bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] yes hello [pii] i called i thought one of your engineers was meant to come round today the plumbing [sys] right ok [usr] or the drainage or [sys] and [usr] whatever one of them was [sys] and [usr] mean [sys] did [usr] to [sys] you book [usr] comedy [sys] it through the british gas home care or is it through [usr] and i did call [sys] er [usr] directly i think [sys] ohh is it ok i'll i can have a check for you what's your post code [usr] sd 45 hr [sys] s [pii] [pii] [usr] yes 45 [sys] 45 [usr] hr [sys] hr r and what's the first line of your address [usr] [pii] [sys] right i'm not getting anything on that's st [pii] j sorry jr as in hr [usr] no [sys] for [usr] sd [sys] some reason [usr] 45 hr [sys] five hr [usr] yes [sys] ok number 67 did you say i was in my [usr] [pii] [sys] 67 right ok this is with the british gas home care right [usr] that that there was one book for with british gas on care but i booked another one [sys] right ok [usr] i will [sys] all [usr] plan [sys] right [usr] before [sys] yes [usr] that [sys] that one was how come you've got one for british gas and 11 demand [usr] yes because i there [sys] yes [usr] are other things that british guys don't do [sys] don't don't do right ok yes you're right absolutely i'm just having a look it says in here job completion try to contact customer don't touch me ok what it says in there that they've tried to contact you [usr] when somebody called me i think friday or saturday and told me that they're coming today and i said yes we're here we're here all day and we've been here all day we we work from home we are here [sys] it says in here that phone call [usr] i don't know how [sys] was [usr] they tried to contact [sys] from [usr] me [sys] eight [usr] because [sys] o'clock [usr] they ca they spoke to me i think two days ago and told me that they're coming we [sys] right [usr] work from home we are always here [sys] yes [usr] i [sys] yes [usr] mean even british staff was here today we're waiting for this person to turn up and nothing [sys] it says in there that they tried to call you this morning at eight [usr] they don't need to call me they don't need to call me they call me already and confirm it [sys] and what they [usr] they [sys] do [usr] call [sys] is [usr] me to i said they call me on friday [sys] what they [usr] and [sys] do [usr] confirm [sys] is when they're on [usr] a man [sys] the [usr] and i said yes i'll see you then [sys] yes that was on the 29th but [usr] this [sys] what [usr] is the second time i've tried to book with with with [pii] and they they haven't turned up or maybe he did a call or something i wasn't expecting another call to be honest [sys] because some of them have a policy where they will call to confirm that you're home and then they'll come and attend now if they don't get an answer then [usr] but we're always home we are home [sys] it's their policy [usr] we work from home [sys] that's the thing it's the policy that before they visit they call just to make sure that you're there and if they don't get an answer they well they close the job at the moment they'll close the job [usr] but where did he go where did did he pass by here did he we were on the main road how did he why why would he cancel the work without [sys] because [usr] even calling without [sys] some of [usr] coming [sys] sometimes [usr] we didn't know that to your policy but i'm not [sys] sometimes [usr] gonna argue with you about your policy your policy your policy but now [sys] sometimes [usr] that i know your policy [sys] i have to but sometimes because they have to travel one hour instead of just going there they just make sure that that before they make their way to you that they call just to let that that that they're coming in now they they try to call you at eight o'clock and that's why the job is closed because they didn't get an answer and i understand what you're saying [usr] he said he he called me at eight o'clock ok i should have a missed call then it's indeed [sys] [pii] [usr] at eight [sys] [pii] it should [usr] ok [sys] be [usr] let's have a look 804 recent ok today i see a a private number here [pii] [sys] well the only thing is is we'll have to rebook another appointment and and you just have to be aware that they will call you before they before they come [usr] ok all right then which other appointment do do you have to give me [sys] right well ok i have to open up a new i just need to confirm your name what's your name and your contact number and we go ahead who's going to [usr] well [sys] be on site [usr] they're coming here tomorrow i'll see what they will say [sys] yes i'm gonna do is i'm going to rebook another appointment for you just wanted to make sure [usr] no [sys] that i [usr] no it's ok [sys] you [usr] they're [sys] don't [usr] coming here tomorrow [sys] are [usr] we'll [sys] they [usr] speak with them tomorrow [sys] that's fine [usr] yes [sys] no problem alright then ok that's fine [usr] there was something to do with the pipes on the outside which british gas doesn't deal with but when they come i'll speak with them about it then if they don't then we'll understand but thanks for giving us the heads up that they do call at eight in the morning before they come otherwise we would not have known that [sys] that's right some of them i have that policy all right ok that's fine well i hope it gets worked out for you soon [usr] yes thank [sys] take [usr] you [sys] care now bye bye [usr] bye bye | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good morning you're through to you're speaking with [pii] how can i help [usr] yes good morning i rang last night to book an engineer to come with a a drainage problem the problem has now been resolved and i'd to cancel it i didn't get any more feedback from them last night either [sys] no problem bear with me [usr] i can [sys] one moment [usr] give [sys] what's [usr] you the reference [sys] your postcode [usr] i can give you the reference number [sys] what's your postcode please [usr] l l 26 zero n n [sys] and what's the first line of the address [usr] brin finn on that's bryn finn on [sys] [pii] [usr] yes [sys] and you cancel it because it's already been [usr] the problem's been resolved yes [sys] alright no problem that's all we can talk [usr] ok [sys] down for [usr] thank [sys] you [usr] you very much indeed goodbye now [sys] right have a good day [usr] bye [sys] bye [usr] bye right that's that done | 1Cancellation
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[sys] good morning donald dr [pii] speaking how can i help [usr] good morning i'm just ringing up because you were gonna come and give me a quote today and it's [pii] and only last last night i managed to get the the drain to free i managed to get the water to run last night [sys] ok do you want to cancel your appointment [usr] pardon [sys] do you want to cancel your appointment then [usr] yes please cause [sys] no [usr] i [sys] worries what's the postcode [usr] [pii] [sys] yep [usr] [pii] [sys] [pii] and you say [pii] all right no worries i'll get that canceled off for you [usr] thank you very [sys] thank [usr] much [sys] you [usr] thank [sys] bye [usr] you bye | 1Cancellation
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[sys] ok plumbing [pii] speaking how can i help [usr] hi i've just phoned up for the to come out to me but i've just spoken to my partner and he's already booked another another person can i can i cancel the the appointment [sys] right ok what's the postcode please [usr] [pii] [sys] i know [usr] can you hear me [sys] all i got was a ll 31 [usr] nine ep [sys] nine a p let's have a quick look for you [usr] thank you [sys] missus [pii] [usr] yes that's right [sys] at this moment it's only showing one on the system [usr] he he [sys] ok [usr] said [sys] then [usr] he said do it it it he's he's he's in work i've just phoned him to say well i've i've sorted it he goes well i've sorted it we we needed to cancel this one i'm sorry [sys] right [usr] to catch you about [sys] no no [usr] i'm [sys] that's [usr] ever [sys] not a problem [usr] sorry [sys] i'll get this canceled for you ok [usr] thank you much i'm sorry thank [sys] no problem [usr] you thanks [sys] thank you [usr] thanks [sys] bye bye [usr] bye bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good morning through to [pii] can i take your name please hello | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately five minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same [usr] ok [sys] appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year thank you for calling british gas you're through to sip from the home care services i'll be your server today [usr] hiya i i wasn't sure if this is the right i don't think this is the necessarily the right place for me to go to but i booked an appointment with dino [pii] for tomorrow just to for someone to come out and have a look at a blocked drain in my house but [sys] ok [usr] i don't we don't need the the appointment anymore because we've managed to fix the sink ourselves [sys] ok [usr] there was no way for me to cancel it through the email i received [sys] can i please have your home care number [usr] we don't have a policy which i just booked an appointment on the website [sys] can't you cancel it online [usr] no there's no there's no link [sys] don't you have a number that starts with [pii] on the email because i need to open a profile [usr] let's [sys] in [usr] have [sys] order [usr] a [sys] for [usr] look [sys] me to cancel [usr] no i've just got a booking reference [sys] what's [usr] it [sys] the reference number [usr] is dy [sys] yes [usr] dash w zero double o sorry wo dash 358 123 hi hi hi sorry i'm just on the phone [sys] ok let me can you kindly hold on the line for me let me just speak to the support team because you don't have a profile with us i'm unable to cancel the appointment please hold on the line [usr] because i just i just just need to cancel it that someone doesn't [sys] yes [usr] come out for no reason [sys] and [usr] tomorrow [sys] it's a one of repair right yes please hold on the line [usr] thanks hold on my it doesn't work no that's correct it's really it might be warmer outside the hospital but it smells true i mean what would they be they can do [sys] hello hello yes thank you much for holding [usr] hello [sys] the line for me i'm unable to cancel the appointment however i can give you a number the local offices number for you to call them and cancel the the appointment [usr] sure [sys] for you ok the number is [pii] [usr] ok just [sys] ok [usr] a second sorry let me grab something to support it [sys] it's [pii] [usr] ok go ahead [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] that is the local office ok [usr] ok perfect [sys] not [usr] i'll give him [sys] a problem [usr] then [sys] thank you bye bye [usr] sure thank you much thanks bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello there good afternoon speaking how can i help [usr] yes hello i've got an an appointment booked for tomorrow that i need to cancel please [sys] i see what's the post code please [usr] bye could you say that again [sys] what's the postcode please [usr] yes bravo hotel [pii] [sys] if i could take your name and first line of address [usr] and [sys] your name and first line of the address [usr] yes [pii] [sys] thank [usr] [pii] [sys] you [usr] and it's [pii] [sys] thank you that's fine that's canceled for you [usr] all right that's lovely what was your name [sys] yes [usr] yes ok fantastic thank you very much yes ok [sys] no [usr] bye [sys] worries thanks man [usr] 00 hello [sys] alright [usr] hi yes [sys] hi [usr] yes [sys] hello [usr] sorry [sys] hi [usr] could i could i rebook the appointment am i [sys] you don't want to cancel it [usr] no i want no i want to cancel the one for tomorrow but i would to rebook it please for your next available appointment is it have you got anything next week that's starting [sys] i would have [usr] month [sys] told you [usr] pardon [sys] yes i would have thought [usr] yes please well if i could book something for tuesday or wednesday or monday tuesday or wednesday of next week that would be ideal [sys] right ok i'll just go through it now then and check [usr] thank you that's wonderful thank you [sys] no problem i think i'm just getting this back into the system we second [usr] thank you and can i ask you a question it's just that this is to look at a drain that's down it's in the garden and it's under a manhole cover ok [sys] they doing what they can do yet [usr] but is it do your cos you've you've come to look at the property before but about three or four years ago and it's quite deep and i just wondered do your engineers go down themselves or do they send electronic stuff and [sys] electronic surveillance stuff [usr] if there's something that needs if there's something that needs clearing out do they because i think there's a bit of water maybe down there would they have an electric pump to get rid of that or do they do it manually do you [sys] well what they will also do now is is they'll come and inspect and then they would advise in turn [usr] it's [sys] what what's needed for the job from their expertise [usr] ohh right [sys] i hope that answers the question but without looking at it off hand i wouldn't be sure what to advise but they'll come [usr] ok [sys] attend and then they will see what's [usr] i see [sys] best for the job [usr] i see ok thank you if you can tell me when they when they when the next availability is for next week [sys] ok give me one second [usr] thank you [sys] right you're saying for next week which day and i'll also ask them and i'll get some availability for it are you are you saying tuesday [usr] month [sys] sorry [usr] month well either ideally it would be monday the is that the second monday the second [sys] ok do you just bear me a second [usr] thank [sys] and i'll see [usr] you [sys] if i can also get that it won't be a moment for you [usr] but thank you [sys] ok donno is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently aye [usr] hello [sys] i sorry [usr] hi hello hello [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems it'll be monday afternoon we'll be able to get somebody out for you [usr] monday afternoon perfect thank you that's next monday the second [sys] yes [usr] and is is is that the same thing it's between one and six [sys] yes [usr] that would be perfect and you've got my number that they'll call on their on their way will they [sys] i'll just double check that but i'm quite sure i have [usr] ok can i just check that that that you've got that correct number [sys] no problem [usr] ok that's [sys] [pii] [pii] [usr] that's perfect and can i give you my landline number [sys] of course [usr] as well [sys] no [usr] just [sys] problem [usr] in case that's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] thank you [usr] and are you able to confirm that on an email for me [sys] and they they tend to send a text to your mobile i can take [usr] yes [sys] your [usr] please [sys] email sorry [usr] either one [sys] ok [usr] is good [sys] i can take your email down it's not a problem but they do usually tend to send a text [usr] ok well yes i'll give you my email anyway but yes if they can send it back that'd be great it's [pii] then my surname [sys] [pii] [usr] [pii] [pii] [pii] [pii] [sys] ok perfect [usr] lovely that's booked in for next monday the second of october sometime in the afternoon [sys] correct [usr] ok that's wonderful thank you much you're a star [sys] no worries thank you cheers [usr] ok [sys] then [usr] all right thank you have a good [sys] you [usr] day [sys] too [usr] bye [sys] bye bye bye [usr] bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello there good morning you through to sales speaking how can i help [usr] hello my name is [pii] i booked an appointment for a visit on thursday can i cancel that please [sys] what's the post code [usr] it is ex can i've got the number reference number [sys] ok [usr] it's dy wo 348 0809 sorry it's my dad's old house i couldn't remember the postcode [sys] what's your name [usr] it's [pii] [pii] [sys] and the first line of the address [usr] it's [pii] [sys] thank you that's canceled [usr] lovely [sys] thank you very much [usr] all done all right thank you [sys] well [usr] goodbye [sys] done thank you bye bye [usr] ok bye | 1Cancellation
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance if you're calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two are done plumbing [usr] hello it's [pii] calling from avenue center for education i rang up on friday afternoon or friday morning for a call out and i was told that you would be here [sys] no [usr] between one and six and nobody turned up i've had to get somebody out to sort out the problem this morning i just want to make sure that and i did ring up to cancel you because [sys] what's [usr] [pii] [sys] the postcode [usr] because obviously you didn't come out on friday [pii] [sys] is that [pii] [usr] [pii] [pii] [pii] [sys] no worries i'll get that canceled down [usr] [pii] [sys] thanks bye [usr] that's lovely thank you thanks bye bye | 1Cancellation
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[usr] we are [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require [usr] see what [sys] our plumbing [usr] option [sys] services [usr] did you press to [sys] press [usr] get through [sys] two or if you have an existing home care policy it's three did that you can now book drainage servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training [usr] laid [sys] purposes [usr] work them up [pii] wears them [sys] hi you're through to my name is how can i help [usr] hi i've i'm booked in for tomorrow i just wanted to cancel it [sys] no problem is it was it booked direct with dinah or have you got british gas home care cover [usr] direct i think we we only rang about half an hour ago but obviously with it being in a communal drain someone's coming out and do it for free [sys] ok no that's fine can i just take the post code please [usr] [pii] [pii] [sys] [pii] [usr] [pii] [pii] [sys] and and could you just confirm the name on the booking for me please yep and just a contact number [usr] what's your number [pii] [pii] [pii] [pii] [sys] that's great thank you sorry that was just for data protection reasons that's all i'll get that canceled [usr] exactly [sys] for you now thanks for calling [usr] thank [sys] letting [usr] you [sys] us know [usr] thank [sys] all [usr] you [sys] right [usr] bye [sys] take care bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hi good morning i've got a problem with my with the drain right now all the waste water is going down the drain it seems to be blocked and it's ending up going straight into the garage right now [sys] ok what's the postcode of the address please [usr] [pii] [sys] sorry can you repeat that again sorry [usr] it [pii] [sys] is that [pii] [pii] [usr] that's right [sys] and is it a commercial or residential property [usr] residential house number [sys] thank [usr] [pii] by [sys] you [usr] the way passage lane [sys] thank you any home care cover at all with british gas [usr] not that i know of [sys] no worries and it's number four that's fine can i take your first name please [usr] it's [pii] [sys] thank you and surname please [usr] [pii] [sys] and a contact number please [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and an email address please [usr] [pii] [sys] thank you did you say one of your drains outside are overflowing [usr] what's happening is i just happen to go into our garage it's a detached house but it's the the garage er is is part of the house i just opened up the garage this morning i noticed water coming up through the drain and then realized i don't know how long it's been doing that but i i a full and everything and then i've just tested with the water with the taps and everything and it's just running straight down to down the pipe and there's a a grill or whatever for in the garage that then goes out into the drainage system and it's just all just all blocked up there i can't use any any i can't use a a sink or anything right now because it's just it's just coming back up backing up into the garage [sys] ok when you say it's overflowing is it toilet waste or waste water or both [usr] well that certainly was what what i at at the time i had the dishwasher on and that was going and then i just checked the the the sink as well the kitchen sink and and the water just went straight through and then it just bubbled up and didn't go down the actual drain that's what that means [sys] ok that's [usr] there must [sys] fine [usr] be a blockage there must be a blockage somewhere down the line [sys] ok that's fine and have you got a toilet and bathing facilities that you were able to use [usr] i mean i haven't checked the toilets or anything that right now whether that's going straight into that particular down that particular drainage channel i guess there's a few drainage channels in around the house i guess but i haven't checked right now [sys] no worries anyone in the property got any health issues [usr] no no no we haven't [sys] there's no call out charge the starting price between monday and friday 8 a.m. to 6 p.m. is 100 and £80 which includes va t if there's any additional work there will be additional costs but they always let that beforehand and they take payment on completion either cash or card is that all right [usr] but that that's fine but is it is it possible to get someone out today [sys] there's no availability until tuesday [usr] no availability till tuesday my god [sys] i've [usr] i can't [sys] got tuesday available between eight and six [usr] no well we won't have a shower or anything though until that that that's not gonna work is it i'm not gonna be able to do anything [sys] let me just check to see if i can [usr] ii i you don't do an emergency emergency call outs today or anything that [sys] i've not got anything today now bear [usr] bye [sys] with me let me just see [usr] i mean i'll pay extra [sys] the [usr] i [sys] best [usr] care [sys] i can do is tomorrow all day [usr] ok well ok [sys] i need to book that in there will be you mind you can give us a call there's no cancellation fee [usr] got we better do that if you get [sys] i'll [usr] a cancel [sys] book that [usr] if [sys] in [usr] you get ac if you get a cancellation today would you give me a call [sys] we don't really normally do that and [usr] ok [sys] you'd have to just give [usr] right [sys] us a call to see but any issues give us a call and we'll see what we can do for you but that's the best i've got for tomorrow between eight and six [usr] ok all right ok will you you've got my telephone number will you then just let me do they will they they let me know when they [sys] they [usr] come when they ok great alright let's do that then [sys] no worries that's all sorted thank you [usr] thank you bye bye [sys] take care | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have a lift home did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] and how can i help [usr] hi good morning i'm trying to get in touch with [pii] regarding a call i i have received last night to say that they were coming they had a cancellation and they were coming out but nobody came i just need to check that my existing appointment is still set for next week [sys] ok can i get you a postcode [usr] it's [pii] [pii] [sys] yep [usr] h [sys] let's have a look and what's the first line of your address [usr] [pii] [sys] ok right i'm just gonna have to give the local office a call do you want do you want to just take this number down as well because this is the local office's number [usr] right [sys] this is what [usr] i have [sys] you'll need [usr] got a local office number is [pii] [sys] correct [usr] well it keeps going on to home british british gas they said they direct to to themselves i just [sys] right [usr] wondered are they open are they open with it being a saturday [sys] they should be they should be reduced hours but let me just have a chat just bear with me i'll probably on hold if that's all right [usr] that's fine thank you do you it better that coffee or we'll put some more milk in it if it's too it just makes it not as hot as well if he has a lot of milk maybe i don't put as much what do you call it in it i need a pen [sys] hello [usr] hello [sys] ok it does just go straight through to british gas which they should be open i don't know why it's doing that i'll have to what i'll have to do is i'll have to send them an email anyway cos the only date i've got on here is is yesterday's date [usr] which [sys] and [usr] is [sys] if [usr] they [sys] they've not [usr] they rang me last sort about tea time last night and said that they got a cancellation and and would they be ok to come round and i said yes and and they said i said they'll ring before the the engineer sorry the plumber would ring before but nobody rang and and i was up till half past 10 presumed he wasn't wasn't coming but [sys] right [usr] i just want to make sure that they haven't canceled the appointment or original for next week thinking that they've been and they haven't what i mean [sys] right well i'll i'll send them an email address [usr] and [sys] and [usr] if they [sys] you don't [usr] can [sys] hear [usr] get [sys] back you don't hear back from them today i'd probably say try again tomorrow and if not monday they're definitely fully open monday [usr] ok [sys] i don't know what's going on but i'll i'll email and say that that the phone's going [usr] if [sys] directly [usr] somebody [sys] to british [usr] could [sys] gas [usr] just [sys] is [usr] ring [sys] there an [usr] give [sys] issue [usr] me a call and and ii i appreciate that obviously something may have cropped up and more of an emergency i appreciate it but i just just want to know make sure that i've still got my appointment for next week what i mean i don't them of of thinking they've dealt with it and and not come i still still need a new tap [sys] that's it no that's totally fine i'll [usr] ok [sys] i'll send him an email with all that information anyway [usr] and have you have [sys] and help him to give [usr] you got [sys] you a [usr] my [sys] call [usr] number [sys] back [usr] that [sys] as [usr] they [sys] well [usr] can give me a call on or something please [sys] we've got we've got a couple of numbers we i think got a landline and a mobile [usr] do you want a mobile number [sys] let's have a look we've got a mobile ending [pii] [usr] no not that one [sys] that's on that one right give me an updated mobile please [usr] right just bear with me cos that's that's my husband's that and next point my sister you need mine which is you bear with me a minute my number is [pii] [sys] yep [usr] [pii] [pii] [sys] perfect and then online [pii] number ending in [pii] [usr] [pii] is it [sys] i've got [pii] [usr] that's it [sys] perfect [usr] yes [sys] all right no problem yup i'll [usr] all [sys] i'll [usr] right [sys] i'll i'll i'll email them now [usr] right thanks for your help [sys] all right no problem at [usr] ok [sys] all [usr] thank [sys] all [usr] you [sys] right [usr] bye [sys] bye bye bye [usr] bye bye | 1Cancellation
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[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 73 they're going in dining room [usr] yes good morning you have a a job er booked in for me i'd to cancel it please [sys] ok what was the post code [usr] [pii] [pii] [sys] ok bear with me right i was gonna say just ok for today [usr] it's [pii] [sys] ok that's fine i'll cancel that for you now [usr] yes lovely thank you very much [sys] you're welcome take care [usr] thank you bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good morning british gas me speaking how can i help [usr] hi there i've got a call out booked can i cancel it please [sys] sure is it for plumbing greenwich what's the postcode please [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] thank you and your name please [usr] [pii] [sys] thank you you just wanna cancel the appointment right [usr] please [sys] no problem i'll get that canceled straight away then ok anything [usr] ok [sys] else at all i can help [usr] no thank you [sys] thank you for your time bye bye [usr] ok bye bye [sys] bye bye | 1Cancellation
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[usr] come on that [sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] alright okay that's what i said [sys] if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] one [sys] did that you can now book drainage services online or chat to [usr] i [sys] our [usr] don't [sys] advisers [usr] know [sys] online in a few easy clicks [usr] no problem [sys] visit dyno dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold hi speaking how can i help [usr] hi i just made a booking for two ross clothes which i didn't mean to do i was just [sys] okay [usr] trying to find a price the only way you can cancel it [sys] is it just a training job and is it in your own property did they say it was today that they were coming out or would it be the [usr] no [sys] other week [usr] i i just went online and accidentally booked it [sys] right okay can i take your postcode [usr] 24 9 ps [sys] mister booked him for the 21st the price would be 170 including obviously i can cancel that for you if you wish [usr] cancel it please [sys] yep no problem let's have been canceled for you now [usr] alright thank [sys] thanks [usr] you very much [sys] for letting us know thanks a lot bye [usr] what [sys] bye | 1Cancellation
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[sys] good evening dine out [usr] hello i have booked an appointment for tomorrow to have our drains unblocked i can give you the booking reference i now need to cancel because my husband has tracked down insurance which we apparently have i don't want to waste your engineer's time [sys] ok not a problem just give me one moment to get on the correct page [usr] right [sys] ok can i have a postcode please [usr] [pii] [pii] [sys] and the house number please [usr] it hasn't got a number it's called [pii] [sys] mrs [pii] warn [usr] one [sys] there we go i'll get there in the end [usr] it's all right my dear it's [pii] they do things queer down here i'm london me you see [sys] right he goes down there fair [usr] i [sys] play [usr] know i know it was a it was a place where posh people went on holiday when i was a kid have to pinch myself to believe i live it [sys] to the lovely area right i'll cancel that down for you [usr] you found it you don't need the reference number [sys] no i've got it i've got it here [usr] that's [sys] and i will [usr] great [sys] cancel it [usr] thank you very much of course [sys] thank [usr] if our [sys] you [usr] insurance johnnies turn out to be crap i'll be back on the blower again [sys] of [usr] ok [sys] course [usr] thanks very much [sys] all [usr] indeed [sys] right [usr] sorry [sys] thank [usr] about [sys] you [usr] the use of crap in the context sorry [sys] don't [usr] bye [sys] worry about [usr] bye [sys] it no carry on bye [usr] thanks [sys] bye [usr] very much bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and the call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com good morning you're through to talk to how can i help you [usr] hi i booked someone to come round and see my drains today but i had to end up getting someone round on the weekend because it was blocked i just wanted to cancel the call [sys] no [usr] out [sys] problem [usr] someone [sys] what's the [usr] doesn't [sys] postcode [usr] come out [sys] thank you [usr] it's [pii] [pii] [sys] thank you and the first line of the address thanks [usr] yep [pii] [sys] and your name is [usr] [pii] [sys] [pii] the [usr] account [sys] car thanks for letting us know [pii] that you've got somebody else out [usr] alright [sys] ok i'll cancel that job now [usr] someone came out and fixed it if [sys] no [usr] you can [sys] problem [usr] that perfect [sys] thank [usr] thank [sys] you [usr] you [sys] bye [usr] thanks [sys] now bye [usr] bye bye | 1Cancellation
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[usr] this machine hi i phoned earlier from [pii] on [pii] and i was waiting for somebody to call to come and have a look [sys] ok [usr] our blocked drainage pipe i i don't suppose you got any any [sys] what's [usr] idea [sys] the postcode [usr] of when somebody [sys] there [usr] might come to you because some sorry it's [pii] [sys] ok just bear with me that time was no ok [usr] and [sys] wow i'll see you guys see what after right hang on let me get down the that i'm just scrolling through to see where it is bear with me [usr] right it's just in [pii] and it's in [pii] [sys] the got one more call before he gets out to you he could take five minutes he could take five [usr] was [sys] hours [usr] he [sys] it's impossible to say [usr] i don't suppose it there's no way of telling how long that's gonna take is it really is call [sys] hello [usr] all right ok because it just got more time to do this because [sys] ok no problem i can help you [usr] is it ok if we just [sys] bye [usr] cancel it because i just i've got to go out and we just we're just waiting really but it all right is that ok we'll try and book something else tomorrow on that ok all right | 1Cancellation
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[sys] thank you for calling dino rod partners with bush gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling how can i help [usr] hiya my name's [pii] i'm calling from np a are you ok [sys] not bad thank you yourself [usr] i'm good thank you i'm just calling in regards to a job you passed over can i give you the postcode please [sys] go ahead [usr] it's [pii] november 7th really [sys] free hello [usr] hm in me [sys] hello i think i can hear you now sorry i got a nn 73 [usr] that's echo [sys] if we [usr] ok [sys] juliet echo and see if i can find anything and who who's that job for sorry [usr] it's for two the lane [sys] ok i found it what what did you need to know about it [usr] i just want to cancel it sorry [sys] you want to cancel right ok bear with me there we go i've canceled all that down for you [usr] up great thank you [sys] you're very welcome take care [usr] you take care cheers bye [sys] cheers bye | 1Cancellation
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[sys] to speak with someone about an existing job press one or for a new inquiry please press two whether your drains blocked or your taps leaking trust dino edinburgh to fix the job or [usr] hi there it's [pii] i spoke to you about an hour ago about a job [sys] that's [usr] i've managed [sys] good [usr] to get somebody to come at nine in the morning but i might might have somebody [sys] ohh [usr] that [sys] well [usr] can [sys] i'm [usr] come [sys] glad [usr] tonight [sys] that you managed to get the song sorted [usr] what i phone i know i phoned scottish water they're gonna come but i don't know if they'll be able to do anything because it's maybe private but i just can't seem to get [sys] hm [usr] the water to stop coming in i don't know is there anything you can advise that we can do to get the water [sys] i you [usr] to stop [sys] would need to it would just need to turn off if it's outside aye it would just [usr] or outside -huh [sys] and [usr] that's [sys] he's [usr] it [sys] tough [usr] it's [sys] to [usr] under [sys] have a specific [usr] it [sys] it's a key it's the external valve and stuff [usr] i know i've seen the guys [sys] it's not really anything [usr] -huh [sys] that you can do [usr] no that we can do ourselves [sys] ohh i know [usr] what [sys] but [usr] a nightmare [sys] you've got what i'll do is i'll cancel that down [usr] ok [sys] anyway i'm glad you managed to get somebody alright ok no worries thanks bye [usr] ok thank you ok bye bye | 1Cancellation
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[sys] hello from how can i help [usr] yes good good afternoon i'm ringing on behalf of saint aidan's church we'd arrange for a job to be done tomorrow but we would to cancel it because we believe it's a further drain out which the the local council have got to deal [sys] right [usr] with [sys] that is fine what was the the postcode there [usr] it's [pii] [sys] absolutely the 27th perfect that's all off there for you [usr] that's canceled lovely thank you very much [sys] that's right cheers [usr] thank you bye [sys] right | 1Cancellation
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[sys] thank you for calling dino rod partners with british [usr] that's [sys] gas [usr] what [sys] please listen to the options carefully we can get you to the right team if you need any help [usr] ok [sys] with a drainage problem press one if you require our plumbing services press two or if you have an existing home [usr] ok [sys] care policy it's three i we [usr] open 24 [sys] record [usr] 7 [sys] calls for quality and training purposes [usr] she looks at you put it off past two faces as well please [sys] thanks for protecting your home with british gas our nationwide team of expert engineers [usr] what [sys] are all thank you for contacting british gas home care through to [pii] how can i help you with today [usr] hi i'm just wanting to cancel an appointment that i've booked i didn't know which was the right option to p to pick [sys] ok what appointment would you to cancel [usr] i've got the reference number if you want me to give you that [sys] just bear with me [usr] it was for a plumber it was [sys] ok do you have the home care number that starts with 91 [usr] bear with me one sec no do what it's all on my partner's phone and he's just gone upstairs play what i need the home care number are you able to find it any other way i'm just conscious i don't want to keep you [sys] no it's ok can you please confirm your first and last name for me [usr] it's [pii] and then [pii] is [pii] [pii] [sys] and then can you please confirm your 1st 1st line of address including the postcode [usr] it's [pii] eg no it's not it's [pii] sorry [pii] [sys] ok [usr] somebody [sys] and then lastly kindly confirm your date of birth [usr] it's the 23rd of august 1991 [sys] thank you much [usr] thank [sys] welcome [usr] you [sys] ok can you provide me with the reference number [usr] it's d for delta y for yankee it's dash it's a little hyphen w o for oscar dash 374 0311 [sys] it much ok i'm just trying to locate i've located the appointment just bear with me ok [usr] ok thank you [sys] ok let me just pop you on hold if you don't mind and i'll get back with you shortly ok [usr] of course thank you [sys] thank you [usr] ok someone to open the door no no no she's just put me on hold ok ok for the walk does it what i don't know she was just checking i know well i don i don't know if i've gone through to the right thing that's what that's what i mean isn't that shitty that they've got them in on new year's day they i know i know it's 24 7 but just a bit shitty isn't it all we needed was a southern moth what i know [sys] thank you much for holding [usr] not a problem [sys] i cannot cancel the job on my end i would have to contact [pii] local office in order for me to do that i just have to continue to pop you on hold if you don't mind [usr] that's fine not a problem [sys] thank [usr] thank [sys] you [usr] you thanks just to cancel on their customer service what since when was eight it's about since when did he have yellow ones has he always been in the color i thought he was just i was gonna say la pick them up please i don't know is this a new season hm what did she [sys] thank [usr] do [sys] you much for holding [usr] not [sys] i contact [usr] a problem [sys] the [pii] local office and they cancel the appointment for you [usr] perfect thank you much for your help i appreciate [sys] you're most [usr] it [sys] welcome keep [usr] thank [sys] well bye [usr] you happy new year as well bye [sys] you too bye [usr] thank you bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com [usr] ok [sys] for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling down road you're speaking to [pii] how can i help [usr] hi i've got a blocking and my hot water is not working i think i was just speaking to a british gas but somebody through here put me to home care i don't have the number directly sorry [sys] not to worry do you want me to get you straight back over to them then [usr] please and thank you [sys] not to worry i'll get you straight over now thank you very much thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] thank you miss [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] one of you not even provided [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] well [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] i put a plate [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure thank you for your time and your patience you've come through the just and british gas and the silver with the home care team may i confirm who am i speaking to please what's your name [usr] my [sys] if [usr] name [sys] that's [usr] is [pii] [sys] ok hi thank you for calling in today can i have [usr] how do [sys] the first line [usr] i [sys] of your home address please and your postcode as well [usr] [pii] [pii] [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] is it [pii] you said it was [usr] correct [sys] ok just a second of your time please [pii] [usr] what do you let down sir [sys] [pii] [usr] correct [sys] [pii] [usr] correct [sys] ok let's take the address and search it by the address is a [pii] let's search for [pii] [usr] my friend [sys] just a moment of your time please and i'll search for that on my end i'll bring it up [usr] no way [sys] ok i've got number [pii] num i've got first floor flat [usr] no it's [sys] is that what it's called [usr] no it's [pii] you might have to scroll down on your thing [sys] might have to scroll down you say is it 51 or [pii] [usr] [pii] [sys] [pii] [pii] i've got [pii] but i've not got [pii] one man [usr] no flat one sometimes [sys] flat [usr] it's been [sys] two [usr] paled up [sys] and three i've got i've got no flat one as of yet 51 for that one there we are on page six we eventually found it on page six just a moment of your time please i'm [usr] ok [sys] gonna [usr] good [sys] be with you very shortly ok [usr] all right nice [sys] just bear with me please i'll be you very shortly ok [usr] that's fine [sys] here we are fantastic just bear with me please if that's ok [usr] must understand with [sys] it pops up under a different name for the holding for the holding [usr] does it [sys] property [usr] does it [sys] holders [usr] come up [pii] [sys] that that that's exactly what we've got on our end as well thank [usr] that's [sys] you [usr] the [sys] much [usr] one [sys] for that [usr] that's the one [sys] that's the one ok thank you well i can help regarding this premise regarding [usr] we've [sys] this property [usr] got [sys] how can i help [usr] we've got two issues one our kitchen sink is blocked and [sys] kitchen [usr] then [sys] sink is blocked ok [usr] and then the second thing is we have gas no hot water [sys] you've got gas but no hot water you've got heating but no hot water [usr] if me or doesn't even turn on what the cooker turns on does that make sense is it [sys] your [usr] a guest [sys] heating ma'am have you tried turning up your heating on [usr] did he [sys] on on the central heating [usr] it [sys] turning [usr] doesn't come [sys] up [usr] on [sys] the heating ma'am [usr] it doesn't come on [sys] it does not come on [usr] nope [sys] hm [usr] for [sys] does [usr] all [sys] not [usr] that [sys] come on [usr] close [sys] have [usr] how's [sys] does [usr] going [sys] your does your boiler show does your boiler show with a aaa gas flame or a gas fire icon a gas fire icon is it lit up man [usr] a gas fire icon no it's it has a little clock with the it has [sys] ok [usr] pressure thing and then it has a little digital kinda thing right now it says l two [sys] l two l for lima two [usr] l for li l [sys] i [usr] for lima [sys] and the two [usr] yep yep [sys] ok i need to book it book this out for the premises i would not need need you to ask you to hold the line [usr] that's fine [sys] if it's ok with you let me just search one second [usr] gosh ok [sys] go back to page one what's that [usr] with money [sys] ok there we are see search the postal code was [pii] and the rest of it please [usr] [pii] [sys] [pii] the house number is [pii] the flat number is [pii] search there we are gemini properties ok take this number over here [usr] you can use my number for the appointment [sys] i'll do that i'll do that i'm gonna be with you very shortly ok [usr] that's fine take your time [sys] that's gonna be [pii] [usr] [pii] [sys] yep that one number [pii] i need to find it because there's many different properties on gemini i'm sorry for this [usr] don't worry take your time bye [sys] ok thank you [usr] ok remember me i know you [sys] i right number 51 [usr] yes [sys] i'm just chilling here let me just find the address i'm sorry ma'am if you could hold the line ok [usr] but that's it [sys] thank you [usr] ok is that | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening speaking how can i help [usr] hi there i called a bit earlier in the day and spoke to one of your one of your colleagues i was looking to to have someone come out to do to sort a drain problem for us and they very kindly booked us an appointment for for monday and they said i could call back to let if i'd managed to find someone else to deal with it more more quickly in the meantime [sys] ok [usr] a and we have managed to do that it's now being fixed i can i can release that appointment on monday back to you [sys] ok can i just start taking your postcode [usr] it's [pii] [sys] august [pii] [usr] [pii] [sys] [pii] can you please confirm the first line of the address [usr] [pii] [sys] thank you much can you please confirm your full name [usr] my name's [pii] [sys] thank you much and it was a job we block it out i can cancel that job for you thank you much for your call thank [usr] bye [sys] you much for letting us know [usr] well that's that's you're more than welcome and thank you thank you very much [sys] cheers take care [usr] thank you bye bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team did that you can now book drainage services online in a few easy clicks visit [usr] i do [sys] dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] it could be [sys] pass gas [pii] speaking how can i help [usr] i've just logged with somebody to go out and look at the drains between one and six because my previous company hadn't got in touch and they've just rung me now and they're there i'll have [sys] ok [usr] to cancel it and i'm afraid [sys] what what's the postcode [usr] [pii] [sys] [pii] and what's the address [usr] [pii] this is [sys] and [usr] [pii] [sys] what name is it [usr] it's [sys] and [usr] [pii] [sys] what name is it i'll get it canceled [usr] all [sys] for you [usr] right [sys] now [usr] i'm sorry about that but thanks [sys] don't [usr] ok [sys] worry [usr] cheers bye bye bye [sys] no problem [usr] bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes ok [usr] hello [sys] that [usr] i can't it's a very bad line i can't hear you [sys] name is [pii] how can i help you [usr] i've booked an appointment online but i i can't find how i had to cancel it hello [sys] hello [usr] hello i [sys] hello [usr] need hello i i booked an appointment [sys] do [usr] i [sys] you want [usr] i need to cancel it [sys] ok give me the job reference number [usr] hang on dywo 3479613 [sys] ok what's the first line of the address [usr] pardon [sys] your the first line of your address please [usr] [pii] [sys] and your name [usr] [pii] [sys] thank you i will cancel it now is there anything else you want me to do [usr] well thank you [sys] ok all done love take care [usr] thank you bye bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi good afternoon i wonder if i could please cancel a booking that i've made if the problem is resolved [sys] ok what's the post code [usr] [pii] [sys] no problem is that good [usr] thank you [sys] sorry just can you say that again please sorry [usr] b bravo 74 4 echo uniform [sys] 74 4 echo uniform ok what's your name please the address [usr] gent [pii] [sys] thank you right thank you very much and that's all that's what i'm looking for you [usr] lovely [sys] thank [usr] it was next [sys] you very [usr] wednesday [sys] much [usr] wasn't it it was this wednesday i think wasn't it coming [sys] absolutely [usr] lovely thank [sys] thank [usr] you very much [sys] you [usr] i'm sorry to book it and cancel it but hopefully i won't need you at the moment lovely [sys] thank [usr] thank you [sys] you [usr] very [sys] very [usr] much [sys] much [usr] thank you bye [sys] excellent all right right | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately four minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] hm i don't think mum said that he was getting on the ferry tonight [sys] did you [usr] or [sys] know [usr] tomorrow [sys] you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy high new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not good afternoon welcome to british cash you're through to how can i help [usr] hi i'm [pii] we reported a leak a plumbing leak about on the mains water supply a about a week ago and you were going to book for an engineer to come and identify a location of the leak but it wasn't until the 27th of october anyway we've managed to resolve the problem a different way we've we've got a new pipe being running at the moment we wanted to cancel the job [sys] right ok no worries can i take please the postcode and the house number [usr] sure it's st [pii] 1 dj [sys] perfect thank you and the house number [usr] 26 [sys] thank you very much just gonna load up the account ok it's [pii] [usr] yep one dj for disc [sys] perfect [usr] jockey [sys] thank you he said the job was for 26th of october no [usr] that's [sys] worries [usr] right [sys] just cancel that job [usr] just cancel it we weren't sure whether we had to go through british gas but you're part of the same team [sys] we [usr] aren't you now [sys] can [usr] it [sys] we [usr] does [sys] can [usr] you [sys] cancel [usr] know [sys] that for you can i just confirm please the first line of the address [usr] it's [pii] [sys] perfect thank you very much [usr] [pii] [sys] just confirm with you now i've just canceled this ok let's have [usr] yep [sys] a look ok there we go i can cancel that for you ok all done for you [usr] yep [sys] have a lovely [usr] that's great [sys] day [usr] perfect [sys] bye [usr] thanks [sys] bye [usr] very much indeed take care bye bye now bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes see if i can call the [usr] hi can you hear me ok [sys] just about i think [usr] sorry i've got really dodgy reception [sys] ok [usr] around it i'm i called [sys] bye [usr] 5 10 minutes ago to try to book [sys] right [usr] someone in but can i cancel that because i just don't have the funds at the moment [sys] ok of course [usr] it was post code was [pii] [sys] seven du let's have a look [usr] a nice [sys] and [usr] lady [sys] what [usr] called [sys] name was the job [usr] it sorry [sys] sorry [usr] it was [pii] [pii] roach [sys] what were you gonna say [pii] then sorry [usr] i spoke to a nice lady called [pii] just now and she said she'd call the engineer but i just i i'm struggling [sys] ok [usr] i won't be able to make the payment if you could cancel that [sys] no [usr] for me [sys] i understand of course i will of course i will is that [pii] [usr] [pii] yes [sys] no problem right let's get that done for you bear with me there you go definitely that's all canceled for you [usr] ok thank you sorry to everyone involved ok [sys] no [usr] thank you [sys] not at all a take [usr] ok [sys] care of yourself [usr] all right thank you take care bye [sys] right bye | 1Cancellation
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[sys] good morning dino how can i help [usr] hi there i called in about 30 seconds ago to book someone to come to unblock the toilet and the landlord's just messaged to say that he's on his way to do it i wonder if i could cancel that please [sys] ok was that for nr five [usr] that's the one [sys] no worries we will get that all canceled down for you now [usr] bless you thanks [sys] no worries at all thank you [usr] bye bye [sys] bye | 1Cancellation
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[sys] hello [pii] [usr] yes hello i've just booked in a job this morning for thursday i just want to cancel it please the issue [sys] ok [usr] resolved itself [sys] what's your post code [usr] it's cv it's [pii] [pii] [pii] [pii] [sys] got you missus [pii] is it [usr] yes and it's [sys] lovely i'll get that canceled now for you [usr] thank you [sys] thank you bye [usr] thank you bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good [usr] hello [sys] evening [pii] speaking how can i help [usr] good evening i called earlier today and because i have blocked sewage pipe in my on my property and i was told that somebody will come after six o'clock [sys] all right ok can i just start taking your postcode please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] fine [pii] can you please confirm the first line of the address [usr] [pii] [sys] thank you much can you please confirm your full name [usr] [pii] [sys] thank you block sewage bible sewage what one of the engineers who has been dispatched what time did you book the job about half past four somebody will give you a call in next few hours engineer [usr] i mean are [sys] has been [usr] you [sys] dispatched [usr] are you are you are you aware that it is now after eight pm [sys] they will come our engineers work [usr] but [sys] till midnight [usr] i have to get up early tomorrow i didn't know that you are coming midnight can i cancel [sys] no [usr] that [sys] no they will i can cancel that and you can give us a ring back to book it for tomorrow [usr] i'll book it for another day i mean honestly because i have to go to bed [sys] working [usr] by nine and [sys] ok i can cancel that and give us a call back tomorrow if you want to book and then we we book the job [usr] ok [sys] thank [usr] thank [sys] you [usr] you very much thank you bye [sys] take care bye-bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one you require our plan did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you've reached to [pii] at dino how can i help [usr] hello my name is [pii] i have an appointment with one of your people to a clear drain this morning we have managed to clear the drain ourselves if possible to cancel the appointment [sys] not a not a problem what's the postcode of your property [usr] it's ii i even have a booking reference number but it's november echo 31 delta delta [sys] delta delta thank you and the first line of your address [usr] it's [pii] [sys] thank you and your full name [usr] hence [pii] i think i gave you [sys] and sorry what was the house number [usr] [pii] [sys] brilliant no problem i'll cancel that appointment down for you now [usr] that's great thank you very much for your help [sys] hello thank you for calling [usr] thank you bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning this is [pii] you're talking to [pii] how can i help you [usr] hi there good morning i had a placed the request for a plumber yesterday and he came round at about quarter to seven yesterday evening he was here for about 20 minutes and said he had to go to another job i think the job was much too big for him he said well you might have to get british gas because it might involve bringing up the carpets and the floorboards and the tiles off the wall which would mean replastering and all the rest of it i'd to cancel him he said he was gonna call me at eight o'clock this morning but he hasn't about to cancel it [sys] ok what's the postcode of the job sir thank you [usr] it's [pii] [sys] yes [usr] [pii] [sys] thank you and the first line of the address [usr] it's [pii] that's the one [sys] right ok just looking at the notes on the job ok you just you just want to cancel this job now mister [pii] [usr] it it it i think it's quite a big job because it's a big house but it looks the carpets are gonna have to come up and the floorboards and perhaps in the bathroom the tiles that come off the wall take the plaster board off to find out where the leak is cos it's all under the floor and there's the other compound factor was there underfloor heating as well which it it could be the underfloor heating that's gone and he said you don't touch that thing [sys] ok no no problem thanks for letting us know anyway i'll i'll cancel that now thank [usr] all [sys] you [usr] right thank [sys] cheers [usr] you man cheers [sys] thank you cheers thanks bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at the app how may i help [usr] hello yes i've been trying to get through to one of your customer services advisors and the other option was engaged i booked somebody to come out today to unblock a drain and i haven't heard anything and i've been trying to chase up to site find out what's going on and i said i tried your other option too and it just keeps its engaged all day [sys] all right ok i can have a look to check that it's in place the offices are closed on on on well on boxing day [usr] right [sys] can i take your postcode [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] papa juliet [sys] and the first line of the address [usr] [pii] [sys] and the name on this job [usr] let's [sys] the [usr] do the [sys] name [usr] two [sys] of the person on it let's have a look it's down today between eight and six checking engineer has been attached unsuccessful apparently he called and there was no reply [usr] do they try the main phone or the hou cos she gave them the house number and a mobile cos she's in a bit of a black spot with a mobile if they sometimes do they try both numbers or do they just try one [sys] they should do let's have a look there's no special instructions the only number i've got is the house phone on here no i have got a mobile number sorry see if we've got the plan no we've only got the mobile that's probably what's happened [usr] alright [sys] i can try and ring him see if he is able to go back the trouble is they don't reliably answer the phones if it's working [usr] right [sys] just get the engineer's details are you ok to hold a second [usr] of course [sys] for me hello thanks [usr] sorry [sys] for holding for me unfortunately the the engineer is now in another area he's not able to come back today [usr] right [sys] but what he said is if you call the local office first thing in the morning they'll get somebody out to you tomorrow [usr] right ok and there won't be a charge for that because [sys] can [usr] i mean she she's given both her numbers for the purpose because she knew her mobile can be a spotty because of the black spot for a mobile signal [sys] yes i mean she needs to give them the landline number really let let me give you the phone number for the local office do you have a pen there [usr] i thought she did when we when we booked it i thought you said you had it there now [sys] it's [pii] the the office the local office number to speak to them in the morning [usr] right ok sure [sys] because [usr] sure [sys] you need to speak to them in the [usr] ok [sys] morning their phone number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] it's [pii] [sys] it is give them a call from eight o'clock tomorrow morning and then they'll be able to get get somebody out to you tomorrow hopefully [usr] she need to rebook it tomorrow then [sys] they'll reopen the job for tomorrow [usr] all [sys] yes [usr] right then ok thank you much [sys] you're [usr] thank [sys] welcome [usr] you bye [sys] thank you bye | 1Cancellation
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[sys] welcome to dina rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to dina rod 10 thames valley region is a franchise of dino rod experts in drain clearance and repair [usr] good morning yes hi sorry i phoned this morning to have a to have one of your guys turn up at my mum's house but she's just phoned to cancel the appointment for this afternoon she said the toilet's working fine [sys] ok it must have been could have been a blockage further down what's the post code [usr] it's [pii] sorry it's [pii] [sys] the postcode yep no problem at all i think i spoke to you yesterday [pii] [usr] yes she said it wasn't flashing properly but now she's just phoned me to say it's working fine [sys] right no problem at all i'll get that canceled for you [usr] thank you [sys] that's ok cheers [usr] thank you [sys] all [usr] bye [sys] right thanks bye bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas [usr] 0 100% [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hi my name's [pii] i'm calling from luxa vets and we've got a but we booked in for tomorrow but i wanna cancel [sys] ok [usr] it please [sys] all right let's have a look what's the post code it's booked under [usr] it's papa [pii] three queen [pii] [sys] have a look what did you say the name of your company was again [usr] it's [sys] stone vets and what's the first line of the address [usr] it's just luck [sys] and just for data protection as well can i take the contact telephone number please [usr] it's [pii] [sys] fantastic right let's have a look all right let me cancel that for you yep there you go that's all canceled for [usr] perfect [sys] you [usr] brilliant thank you for your help [sys] you're very welcome take [usr] thanks [sys] care [usr] bye [sys] thanks bye | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor good morning welcome to british gas my name is [pii] can i take your name please [usr] hi it's [pii] [sys] and the reason for your call today [usr] what do you say sorry the line just crackled [sys] what's the reason for your call today [usr] my colleague made an appoint that has got an appointment with one of your engineers tomorrow but we need to cancel it [sys] ok could i take the postal code [usr] sure it's l 14 alpha zero [sys] thank you and the address [usr] you what sorry of the address [sys] and what's [usr] it [sys] the address then [usr] it's [pii] [sys] ok right i can see they've been there yesterday where they're gonna be coming out during the day time today it's the follow on job is it yes [usr] me and me and the other manager were sorting it out and then the owners booked another company without telling arrange another company who have attended tonight and the issue without telling us i just need to i don't i don't need the service anymore [sys] ok i put a note here that you've called to cancel but i can't the job is is is not something i can cancel myself [usr] i i understand that even if it's just a note on just because i say i [sys] i [usr] mean [sys] put [usr] i've [sys] the note [usr] just [sys] on [usr] i've just been informed that the owner is insistent on having his guys do it i can't i can't [sys] ok [usr] i [sys] ok let me give you a number to phone to during the day time just if that might be best to phone them off eight o'clock this morning just to confirm with that with them as well but i [usr] no [sys] will put [usr] problem [sys] a note on here on this job it's [pii] [usr] yep [sys] [pii] [usr] 545 yep [sys] [pii] [usr] 091 is that three at the end [sys] yes [usr] no [sys] at [usr] problem [sys] the end [usr] thank you very much [sys] ok thanks for calling i'll put some notes on this shopping ok [usr] brilliant [sys] thank you bye [usr] thank [sys] bye [usr] you bye bye [sys] right | 1Cancellation
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[sys] thank you for calling dino rod partners with bush gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling how can i help [usr] hiya my name's [pii] i'm calling from np a are you ok [sys] not bad thank you yourself [usr] i'm good thank you i'm just calling in regards to a job you passed over can i give you the postcode please [sys] go ahead [usr] it's [pii] november 7th really [sys] free hello [usr] hm in me [sys] hello i think i can hear you now sorry i got a nn 73 [usr] that's echo [sys] if we [usr] ok [sys] juliet echo and see if i can find anything and who who's that job for sorry [usr] it's for two the lane [sys] ok i found it what what did you need to know about it [usr] i just want to cancel it sorry [sys] you want to cancel right ok bear with me there we go i've canceled all that down for you [usr] up great thank you [sys] you're very welcome take care [usr] you take care cheers bye [sys] cheers bye | 1Cancellation
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[sys] thank you for dino rod part of british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] ok [sys] good afternoon you're through to speaking how can i help [usr] hi i have an appointment i think tomorrow with [pii] but no one's gonna be home i just wanna cancel it [sys] sure what's the post code please [usr] [pii] [sys] and the first line of the address please [usr] [pii] [sys] and the name it was booked under [usr] [pii] [sys] i've got under a different name [usr] a a different name my dad [pii] [sys] i've got it and you want to cancel [usr] yes please [sys] no worries that's fine i've canceled that for you thank you for letting us know [usr] you bye [sys] i | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well good morning my name's [pii] how can i help [usr] hi i just booked an appointment before but can i just cancel it or put it on hold for a bit cos i've just got my granddad's just coming round and he's my landlord and i just [sys] right ok no problem let's have a look what's your post code [usr] [pii] [sys] what a moment i'm just gonna get into some details here and if i could just take your name and the first line of the address [usr] [pii] at [pii] [sys] ok no problem at all what i'll need to do is i'll i'll cancel it down for you we can always book it back in again if you need it though no problem at all [usr] ok [sys] give me [usr] thank [sys] one second [usr] you very much [sys] i'll get that done there all sorted let us know if you need us if not though that one's canceled all [usr] ok [sys] right [usr] thank you [sys] you're welcome cheers bye [usr] hm [sys] bye | 1Cancellation
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[usr] that's pretty good i know [sys] good afternoon dino how can i help [usr] hello i rang up early i'm just double checking if i canceled my appointment [sys] and what was the postcode please [usr] nr 32 2 lb [sys] and when was that appointment for [usr] i don't know [sys] and [usr] that was meant i needed to cancel it [sys] give me two seconds nr 32 2 lb did you say and the address [usr] [pii] i'm double checking that it has been canceled [sys] sorry what what was that again sorry [usr] [pii] [sys] [pii] i don't even have a job on the system for [pii] [usr] all right then that's been that's been canceled [sys] no [usr] thank [sys] worries [usr] you [sys] too thanks [usr] thank [sys] now thanks [usr] you bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the option carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling [pii] speaking how can i help [usr] hi [pii] my name's [pii] we've got an appointment with you guys tomorrow an open one from eight till six but i need to cancel that [sys] ok i can have a look for you no problem [usr] ok [sys] what's [usr] thank you [sys] the no problem what's the post code it's booked under [usr] it's bs 59 lq [sys] nine lq let me see if i can find it and what name is it booked under [usr] it's under [pii] [sys] what's the first line of the address [usr] is [pii] [sys] and just for data protection can i take the contact telephone number we've been given [usr] gosh you probably can it's my husband's [sys] ok [usr] i'll have to i'll have to just try and find it [sys] no problem [usr] one second [sys] no take your time take your time [usr] that [pii] [pii] [sys] that's absolutely fantastic thank you right [usr] lovely [sys] well let me get that canceled for you then [usr] lovely [sys] yep there you go that's all canceled for you [usr] lovely thank you [sys] pleasure you take care [usr] and you thank [sys] thank [usr] you [sys] you bye [usr] bye | 1Cancellation
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