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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need [usr] 4 [sys] any [usr] to [sys] help [usr] 9 months [sys] with a drainage problem press one if you require [usr] same jet [sys] our plumbing services press two [usr] [pii] [sys] or if you have [usr] jet [sys] an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service [usr] leave [sys] advisor [usr] now leave i said leave no [sys] we record calls for quality [usr] back and [sys] and [usr] granddad's [sys] training [usr] socks [sys] purposes [usr] i got fucking probably in the out house i end up in the hospital [sys] good morning you're through to my name is [pii] how can i help you today [usr] good morning i'm just phoning up i phoned up long ago to book a job in for [pii] can i just cancel it please [sys] certainly could i have your postcode please [usr] it's [pii] [pii] [sys] [pii] and the first line of the address please [usr] it's [pii] [sys] and your name [usr] it's [pii] [sys] thank you much ok that's been canceled for you [usr] ok then that's lovely thank you [sys] thank you much for your call have a good day now [usr] [pii] [sys] take [usr] cheers [sys] care bye [usr] bye [sys] bye | 1Cancellation
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[sys] hello [usr] hi there mate just wanna give you an update can you cancel the booking man apo apologies not i don't need it anymore [sys] you don't need it what someone cleared it [usr] someone's cleared it someone's cleared it [sys] ok no problem just [usr] thank you thank you | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you've reached that dino how can i help [usr] hi there i've got a booking with you guys i just wanted to cancel it if that's ok [sys] have you got the reference number [usr] dywo 3744 [sys] yep [usr] 384 [sys] perfect that's fine that's the booking for tomorrow [usr] yes is that ok to [sys] i'll get that canceled for you now [usr] amazing thank you for your help [sys] alright take care [usr] you [sys] bye [usr] too bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino how can i help [usr] hello i was just speaking to a lady and booked an appointment for my mum for today who lives in [pii] but my brother's just managed to unblock the the toilet can i cancel for today i mean i may well have to ring you tomorrow if it's not properly unblocked but for today it's [sys] no [usr] ok [sys] problem no problem what's the postcode [usr] [pii] [sys] on [usr] it's [sys] the first [usr] [pii] [sys] line no problem i'll cancel it for you now [usr] that's lovely thank you [sys] all right [usr] i'll [sys] take care bye [usr] i'll ring back tomorrow if i need you [sys] no worries [usr] thank you [sys] bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name is [pii] how can i help you today [usr] hello i'm from a care home we've had the wind blow down well blow off the down pipe we've got sewage going everywhere [sys] gosh that's not good ok can i just clarify is this a domestic or a commercial property [usr] domestic care it's a care home [sys] right technically i think it's a commercial [usr] is [sys] as [usr] that ok [sys] it's not [usr] right [sys] i know and it's a it's a bit of a fine line i think that was to be quite honest do you have any form of long term agreement or key account with either british gas or diner rod for plumbing and drains at all [usr] i wouldn't know because i'm just a care assistant here obviously i'm not [sys] that's [usr] the owner [sys] fine don't worry about it we'll look into this and what i would have to do is pop the details onto the system this [usr] right [sys] would get sent through to the engineer [usr] yep [sys] he would then attend [usr] yep [sys] provide a quote and if you were happy with the quote he'll carry out the work there and then [usr] right ok [sys] the next question is how would you be paying for any works undertaken on the day [usr] i'm not sure i'd have to check with the owner obviously he's the one that's given me the number [sys] right it's just that normally we would prefer payment via cash or card for at least the first three visits [usr] right [sys] and then after that they would be happy with payment via invoice [usr] right ok you'd prefer cash [sys] or card payment [usr] cash [sys] please [usr] or card payment right [sys] for at least the first time three times we've been to a property now once i put the postcode on i'll see if we've been there before [usr] right [sys] just in case could i have the postcode first line of the address and the home name please [usr] yep it's [pii] [pii] and it what was it you wanted it is the first line of your address [sys] ok yes please [usr] yep it's [pii] [sys] [pii] [usr] [pii] [sys] sorry [pii] [usr] down [sys] downing [usr] in road [sys] road [usr] and there's [pii] [sys] [pii] thank you ok please bear with me a moment [usr] thank [sys] i'm [usr] you [sys] just gonna put some details on the system and see if we have been out before and also just to check whether we've got an office in that area that's covering that [usr] right [sys] bravo delta bum bum bum bum and nope was it called something else before [usr] it's r and f care limited now but it was called something else [sys] right i've got previous [usr] quality care [sys] which [usr] homes [sys] was white [usr] i think it was [sys] no [usr] it's [sys] white [usr] white [sys] lodge [usr] lodge care [sys] care [usr] home [sys] home [usr] that's correct white lodge care home [sys] no that was a previous one obviously that doesn't count [usr] it is still white lodge care home [sys] it is still white lodge care home right ok [usr] we are white lord car [sys] right good because then that way we can this will be the third visit you see all right and could i have a site contact name and site contact number please [usr] well name i don't know would it would that be me i'm here until 10 o'clock this evening [sys] we can put you down [usr] [pii] [sys] or night stuff [usr] ohh i don't know who's in tonight [sys] then we'll put you down [pii] [usr] yep [sys] and your best contact number please [usr] it would be a [pii] [sys] [pii] [usr] [pii] [pii] [sys] thank you ok waste down pipe house blown off the wall and sewage is overflowing that sound about right thank you and i know this is a silly question because it's a care home but is there anybody at the property classed as vulnerable that could be affected by this issue [usr] well [sys] i'm terribly sorry it's just one of the questions [usr] that's ok [sys] that we do have to ask i already knew the answer but i have to ask right i said i'm gonna get this sent straight over now for you [usr] ok [sys] to [usr] brilliant [sys] an engineer we can get somebody out asap [usr] obviously how would we manage about payment then would you need obviously [sys] if possible please can you arrange for a card [usr] right [sys] and if not then obviously the local office will just have to chase it up [usr] right ok [sys] at a late date [usr] right [sys] ok i'm sending this over now vulnerable customer and available right i'm sending this over now [usr] ok [sys] and you should hear from or rather you should hear from the engineer as soon as he's on his way [usr] ok brilliant [sys] an emergency for today for you [usr] ok thank you very much [sys] no problem thank you much for your call [usr] thank you [sys] and have a lovely evening and merry christmas [usr] and you thanks very much [sys] take care now [usr] and [sys] bye bye [usr] thanks bye | 1Cancellation
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[sys] to speak with someone about an existing job press one or for a new inquiry please whether your drains blocked or your taps leaking trust dino edinburgh to fix the job hello this is [usr] hi i've got one of your guys scheduled for tomorrow but i'd to cancel please i've managed [sys] all [usr] to get another [sys] right [usr] plumber [sys] no worries [usr] to come [sys] let's [usr] around [sys] just have [usr] today [sys] a wee look for you what's your what's your postcode there [usr] it's [pii] and that's [pii] [sys] no problem is that mister [pii] no problem listen what i'll do [usr] that's [sys] i'll cancel [usr] me [sys] that down i'm really sorry we can get there quicker but i'll get that canceled down [usr] no ii i heard that you've [sys] it's [usr] had quite [sys] been [usr] a few illness [sys] it's it's [usr] problems [sys] been quite crazy [usr] understood [sys] but listen thanks for letting us know where we are hopefully you won't need us you don't get any more blockages but anyway alright [usr] thanks [sys] thank [usr] very much [sys] you bye [usr] ok bye now | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call [usr] ok [sys] will be transferred to a customer service advisor we record calls for quality and training purposes [usr] now organizing a [sys] hi you're speaking to [usr] hi [sys] how can i help [usr] it's [pii] calling from dale maintenance can you book me through to key accounts please [sys] two seconds [usr] you [sys] thank you for calling dino [usr] when [sys] rod partners [usr] sure [sys] with british gas [usr] that's [sys] we record [usr] that sounds [sys] calls for quality and training purposes [usr] doing fine good in a second i put my card on your desk hello [sys] hello [usr] hi sorry it's calling [sys] hello [usr] from dale maintenance can you hear me [sys] no you're alright [usr] it's good can i give you a postcode please of a job that's been sent to you [sys] sure [usr] ok [pii] [pii] ok [sys] [pii] [usr] [pii] [pii] [sys] thank you and the first line of the address [usr] it's [pii] [sys] how can i help [usr] have you guys attended yet [sys] just have a look now can't seem to see that they have yet it has been scheduled in though [usr] can i cancel that please right [sys] ok bear with me [usr] they're not on route or anything are they [sys] i'm just checking now [usr] no problem thank you [pii] [sys] what's your name sorry [usr] my name's [pii] it's not a it's not a clear charge for canceling now is there resources [sys] i think the local office would have to confirm that but i don't think that there is [usr] no that's fine you're not on the route though [sys] i'm just trying to check now [usr] i know if we go on route we'd probably get a er a charge my god [sys] no i don't i can't see you to see them if they're on route or not [usr] that's fine if you cancel the order down for me please it's [sys] sure [usr] no longer [sys] that's [usr] required [sys] fine [usr] all right thank you cheers [sys] no [usr] take [sys] take [usr] care bye [sys] care [usr] now [sys] bye | 1Cancellation
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[sys] hello welcome to british gas services limited authorized and regulated by the financial conduct authority although we cannot give advice or make recommendations on financial services products we can provide information to help you make your decision please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello this is how may i help [usr] good morning [pii] i was calling because i received a text from it saying then that i booked an appointment for the 21st for tomorrow between eight and eight and six pm but i haven't [sys] right ok can i take your postcode [usr] sure it is c b 31 as in [pii] 31 [sys] yes [usr] and then one [pii] [sys] can you confirm your name for me [usr] [pii] [sys] and your surname [usr] [pii] [sys] that's great and the first line of the home address mr [usr] er [pii] [sys] that's great this particular job you spoke to me i think on saturday about this or sunday or saturday [usr] i [sys] i think it was [usr] i have [sys] and [usr] but [sys] i was just [usr] i i have spoken with someone but at the time i was looking for someone that had availability on the same day and what i've spoken with your with your colleague agent about was not to book anything and i would call back if i if i needed the services [sys] i see yes right ok well i can do you need anyone to come out or are you ok now [usr] no no we managed to find someone on the day [sys] i see that's no problem i'll cancel this job off for you that's fine it was a bit of a misunderstanding there mr the job was picked up because it was sat there open but not scheduled in it's been [usr] i [sys] scheduled [usr] see [sys] in this morning that [usr] fair [sys] was [usr] enough [sys] all that had happened i've closed that off for you now if you need us in the future just give us a call [usr] fantastic thank you very much [pii] [sys] thank you take care thanks [usr] bye [sys] bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] really [sys] or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning [pii] i was speaking to [pii] how can i help [usr] hello i've called about dining order to go to my but i'd to cancel it please [sys] ok what's the post code please [usr] [pii] [pii] [sys] [pii] and the first line of the address please [usr] providence house [sys] just the name it was booked under [usr] [pii] [sys] perfect right i'll get it canceled thanks for letting us know though [usr] sorry [sys] i'll get it canceled then thanks let us know [usr] thank you cheers now bye bye [sys] no worries bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team we record calls for quality and training purposes the current wait time is approximately three minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes good morning you're through to [pii] can i take your name [usr] hello good morning hello [sys] good morning he [usr] my name is mrs [pii] i'm calling from [pii] [sys] how can i help you [usr] i wanted to cancel an appointment i had fixed today it was between eight and 12 but i've unfortunately there's been an incident and i won't be at home i need to cancel that appointment please [sys] of course you say what's your postcode [usr] [pii] [sys] [pii] [pii] [pii] [usr] yes [sys] and then [pii] [usr] no [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] ok i'm just gonna have a look for your account [usr] thank you [sys] and is it a flat [usr] no it's a have [sys] i'm just gonna repeat the postcode again it's [pii] [usr] yes [sys] [pii] [pii] [usr] yes [sys] and then it's [pii] and then it's [pii] and then it's [pii] [usr] yes thank you [sys] and it's house number [pii] [usr] [pii] [sys] [pii] [usr] yes [sys] ok it's just searching for your account now [usr] thank you [sys] and how are you spelling your surname [usr] [pii] [sys] and how are you spelling your first name [usr] [pii] [sys] ok i'm just checking for the account [usr] thank you [sys] i'll try not to keep you too long [usr] thank you [sys] you don't have an account number starting with the number 91 [usr] i think it must be i'm not too sure [sys] what's the full address of number 42 [usr] sorry [sys] can you confirm the full address of number 42 [usr] it's [pii] [sys] excellent thank you very much for that the account is just loading for me now and are you wanting to reschedule the appointment [usr] i'm not sure at the moment because i don't know when i'm going to be at home i'll leave [sys] ok [usr] it also i have a complaint which was lodged on the in october and somebody was going to ring me up regarding that complaint with diana road nobody has well somebody said yesterday they called but they didn't get me they were going to call back in 15 minutes nobody has called and i would [sys] ok [usr] that complaint to be looked into please it's it's very important [sys] ok i'll certainly have a look at that for you before you go [usr] thank you [sys] i'm just gonna deal with the job first of all and then what we'll do is we'll have a little look at the complaint ok [usr] thank you [sys] thanks for your patience and what were they coming out today for [usr] because yesterday we were not getting hot water but now everything seems to be ok i don't want to drag anybody in just for the sake of it [sys] you were getting no hot water yesterday and it's for this property for [pii] [usr] yes of course yes [sys] and when did you book the repair out [usr] sorry [sys] when did you book the repair out [usr] when i when did i what book what [sys] when did you organize for the repair to be done did you phone yesterday [usr] yes [sys] ok i'll try not to keep you too long thank you much for your patience i'm just gonna have a look for the repair and we can get it canceled down for you and whenever you have the time give us a call back and we'll certainly get it booked back out for you [usr] thank you [sys] it was a repair for today that's fine i'll just go in and get this canceled down now that's fine that's me cancel the job for you ok [usr] thank you [sys] i'm just gonna go and have a little look at the complaint i won't keep you too long and was it a complaint for the same property [usr] yes [sys] and was it the one regarding the boiler the fact that the boil we installed a boiler and it's already giving you problems [usr] no this was regarding the di the road visit the guy came he was [sys] ok [usr] he was not the right guy he was very rude and i don't know but he looked as if he was drunk i don't know i cannot vouch on that but he was very un he made [sys] ok is this the one that he he did not attempt to repair was only there a few minutes [usr] yes yes [sys] the complaint was logged and then it was closed with the resolution that they rebooked you another appointment [usr] yes [sys] it was raised and then closed [usr] no no [sys] with the resolution [usr] i [sys] that they booked [usr] never [sys] you another appointment [usr] i did not ask for it to be closed because this was a major complaint on my side the guy who came was drunk he was he came in he walked in walked out of the house he did nothing [sys] ok [usr] and i really think that i should get a compensation for that it's not fair on a customer for to receive somebody that it's not the attitude was just it's just and for that when the guy came i was having the boiler fitted a guy from the your team to fit the boiler was here present with me and he saw what the attitude of the person was he walked into the house in two minutes he walked out of the house he was not right it was a saturday he's he was didn't look right i cannot say whether he was drunk or not but it's i cannot make a statement that but i definitely need a compensation for that [sys] and what what was he there for what what was this engineer there for [usr] he had to look [sys] what [usr] at something into the toilet and he refused to do it also [sys] and did he tell you the reason why you refused [usr] no he just he he he always say to me that this is not my job but i can't can't understand whose job it is i booked it down the road i haven't got a clue and [pii] i'm paying for my british guests insurance i customer i don't know whose job it is i report it to you you send out the engineers and this is not what you get and then you say the complaint is closed i never closed the complaint anyway [sys] there was a complaint raised on the 20th of october and it was closed off and they were going to feed it back to the business for you just that we can take our complaints on board that's what they've done feed it back to the business and they booked another appointment for you and obviously we apologized [usr] is it open again [sys] it's not it's been closed [usr] i need to open it i'm sorry i need that with [sys] right i'm not too sure if i can open that what i'm gonna do is i'm gonna wait until my manager arrives because he's he's not on duty at the moment i'll have a word with him and i'll give you a little call back [usr] yes i hope because it's very very disturbing it that complaint i definitely need a compensation for that 100% [sys] and and what what comp what compensation are you looking for [usr] well this will not be a small one because the attitude and and i have somebody else here from british gas to prove that the i would definitely want a not a just a 20 £20 conference and that will not be a help i will not accept that i need a bigger compensation [sys] what what are you looking for [usr] well [sys] i mean i'm not [usr] i i [sys] sure [usr] don't [sys] if we can do [usr] know [sys] this because [usr] i [sys] the [usr] don't [sys] complaint's [usr] know [sys] been open and closed [usr] i don't know where but it's definitely over at least £50 over £50 over i would look at at least definitely 70 £80 because it was very very nasty the attitude was horrible [sys] and did you eventually get this sorted [usr] yes i did because i had to book after many calls and it's difficult to get through difficult to get through yesterday i was i was calling in the night i was told it's it was a great time of three minutes and for two hours i was holding i got tired then i went off to sleep that's why i got up early to cancel today because i didn't want [sys] yes [usr] anybody to come in i mean i understand i understand the weather is poor you are having call out i understand i'm not complaining on that but this complaint i need to be the october 1 needs to be reopened and i need to be sorted out i definitely need [sys] and was it a british gas engineer that was installing the boiler for you [usr] at that time he was here he saw what happened i have a fitness [sys] that's fine i'll have a word with my manager and i'll give you a call back [usr] thank you [sys] i'm [usr] very much [sys] just gonna see if i've got i'm just gonna have a look to see if i've got the number you're calling from is it your mobile number [usr] yes [sys] it's [pii] [usr] yes thank you [sys] that's fine what i'll do is i'll have a word with him and i'll give you a call later on today [usr] yes thank you [sys] ok [usr] thank you very much bye [sys] and i'll [usr] bye [sys] give you a little update once i've spoken to him [usr] thank you and a good [sys] but i've canceled that job i've canceled that job for you [usr] thank you very much [sys] no problem at all take care now [usr] thank you bye goodbye [sys] bye bye | 1Cancellation
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[sys] hello [usr] hi mate i've just called up to book somebody to come out and and block my drs i just need to cancel it please [sys] okey dokey what's the postcode [usr] it's [pii] [pii] [sys] [pii] [usr] [pii] [sys] we've got nothing on here oil [usr] i only called up about probably 10 15 minutes ago [sys] do who you spoke to [usr] i don't know i just called this number and pressed one i don't i i don't know i think it was [sys] what's the postcode again [pii] [usr] [pii] [pii] [sys] where are you calling from [usr] cl a fabrications [sys] seven right just bear with me two seconds [usr] no problem [sys] we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you sorry for the hold [usr] it's fine [sys] you didn't book that with this franchise i'll give you the number of the one that you booked it with [usr] ok [sys] if you just give them a call it's [pii] [pii] [pii] [usr] [pii] ok thank you very much [sys] no problem cheers bye [usr] all right cheers thank you bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold [usr] yes [sys] and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at [pii] how can i help [usr] hello there i've got an a booking or iii i made a booking that i've tried to cancel online but i haven't had any confirmation that it's been successfully canceled i thought i better phone you [sys] ok let's have a look what's the post code [usr] [pii] [pii] [sys] [pii] the [pii] sorry [usr] [pii] [sys] let's have a look and what's the first line of the address [usr] and before [pii] [sys] ok it does appear that that's closed [usr] ok [sys] and canceled [usr] that's fine [sys] it has been closed for you [usr] all [sys] ok [usr] right wonderful thanks for your help [sys] bye [usr] thank [sys] now [usr] you bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services press [pii] or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling [pii] you're speaking to how can i help [usr] hi sorry i phoned earlier on to see if i could get somebody to come check out the sink in the kitchen but it's just to cancel the appointment i made because i've managed to get something a bit sooner [sys] not to worry just confirm the postcode for me [usr] it's [pii] [sys] perfect alright ok it's just loading up now for me [usr] no worries [sys] for the sign of the address please [usr] it was [pii] [sys] not to worry and you just wanted to cancel the job off [usr] thank you [sys] and just confirm your name for me [usr] it's [pii] [sys] no to worry i'll get all canceled up now for yourself [usr] ok thanks much [sys] no worries that's all sorted thank you very much | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas please [usr] ok [sys] listen to the options carefully we can get you to the right team [usr] thanks [sys] if [usr] much [sys] you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] they were [sys] we [usr] in [sys] record calls for quality and training purposes [usr] ok [sys] good afternoon you're through to [pii] here [pii] how can i help [usr] hi there i don't know if i've come through to the right place my name's [pii] i'm calling from edison white and it's about i i've been i need to book an appointment for a drain specialist i'm just waiting on a call back but i'm due to leave the office in about half an hour and i'm just wanting to book the appointment in before i leave would you be able to check and see whereabouts it it is [sys] let's have a look ok what's the postcode for the area or the property sorry that we're attended [usr] it's [pii] [sys] was that [pii] sorry you broke up there [usr] [pii] ok [sys] ok let's have a look and is it a commercial or domestic property [usr] it's a domestic [sys] domestic ok and is it a managing company or is it your home sorry that we're attending [usr] we we manage the property on behalf of the landlord but the there are tenants at the minute waiting for someone to come over hopefully today [sys] ok if it is a managed managing company that's booked in the appointment it would be classed as a commercial booking it's the office that would deal with it [usr] right [sys] they normally give you a call to arrange attendance and costings i can give you their contact number and [usr] lovely [sys] i'm [usr] thank [sys] sure [usr] you [sys] they'll be able to update you especially if you are leaving [usr] thank [sys] soon ok [usr] you cheers thanks [sys] the contact number it is [pii] [pii] [usr] [pii] [pii] [sys] that's correct [usr] perfect thank you very [sys] no not [usr] thank [sys] a problem [usr] you [sys] at all [usr] cheers [sys] bye now [usr] bye bye | 1Cancellation
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[usr] you too bye bye [sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to customer service advisor we record calls for quality and training purposes this is [pii] my name is [pii] how can i help [usr] hi mate i've got an appointment booked on friday for a drain i just need to cancel it please mate [sys] one moment what's your postcode please [usr] it's [pii] [pii] [sys] and the first line of your address [usr] [pii] [sys] alright is that for the b brain [usr] that's right mate [sys] alright no [usr] have [sys] worries [usr] you done well [sys] i can cancel for you now [usr] ok buddy [sys] thank [usr] thank you [sys] you take [usr] bye bye [sys] care bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plump services press two or if you have an existing home care policy it's three i'm sorry did that you can now book drainage services online in a few easy clicks visit dino.com [usr] ok [sys] for details alternatively please hold and your call will be transferred to a customer service advisor [usr] it's going through to the wrong team [sys] we record calls for quality and training purposes [usr] why if it's gone through to a different insurance company what what [sys] good evening da rural [pii] speaking how can i help you [usr] hello i've got an appointment booked at my property for tomorrow that i need to cancel please [sys] ok can i please take the postcode please [usr] it's [pii] [sys] [pii] [usr] that's it [pii] [sys] ok and your name is please [usr] [pii] [sys] i'm not seeing [pii] i'm not seeing a job but is it [pii] or p for papa [usr] papa oscar [sys] yes thank [usr] 16 [sys] you [usr] eight j [sys] thank [usr] juliet [sys] you [usr] seeley [sys] ok and [usr] i've [sys] this [usr] got a booking [sys] is [usr] reference [sys] this [usr] if you need it [sys] ok they'll end in 1120 is that the one [usr] yes 1120 mz [sys] 20 and thank you and your house your house number just to make sure i'm looking at the right thing [usr] [pii] [sys] [pii] thank you it's tomorrow for a cctv is that the one [usr] for what sorry [sys] it said the toilet is leaking into the back garden [usr] that's [sys] and [usr] right that's right [sys] for a survey can i just note the reason for the cancellation please is that all right [usr] of course i realized that i've paid an insurance policy [sys] all right [usr] when i got home i i dug out those details [sys] brilliant [usr] and we've booked it through that i i'd forgotten that i've signed up for it to be honest [sys] all right ok all right then ok [usr] ok [sys] thank you for your call all right [usr] thank [sys] thank [usr] you [sys] you [usr] bye [sys] all right cheers bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i don't know which one of those it is [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening diner [pii] speaking how can i help [usr] hello i need to cancel a booking can i give you the reference please [sys] are you a british gas customer [usr] sorry [sys] are you a british gas customer [usr] no i'm not no [sys] no problem can i just start taking your post code [usr] ip 14 1 le [sys] ip 141 le can you please confirm the first line of your address [usr] [pii] [sys] thank you much can you please confirm your full name [usr] [pii] id [sys] thank you much i can see the job was booked from the block toilet is it being resolved and you [usr] yes [sys] don't want to [usr] right if you can cancel it please [sys] no problem i'll cancel that for you thank you much for your call [usr] thank you bye [sys] take care [usr] right | 1Cancellation
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[sys] thank you for calling dino [usr] right [sys] rod partners with british gas [usr] no [sys] please listen to the options carefully [usr] you wanna have [sys] we can [usr] a [sys] get you to the right team if you need [usr] about [sys] any [usr] when [sys] help [usr] he prepares [sys] with a drainage [usr] you find [sys] problem [usr] yourself [sys] press [usr] what about those [sys] one if you require our plumbing services [usr] because i said [sys] did you [usr] cool [sys] know that you can now book drainage services online [usr] i know [sys] in a few easy clicks visit dino dot com for details alternatively please hold [usr] but [sys] and [usr] he's [sys] your call will be transferred to a customer service advisor [usr] it [sys] we record calls for quality and training purposes [usr] tuesday wednesday morning thursday all day please [sys] hello my name is [pii] how can i help you today [usr] hi there i've just booked a visit for tomorrow can i give you a reference number it's dy delta yankee whiskey oscar 341 7339 [sys] is it for that [pii] [usr] it [sys] i think [usr] is [sys] i did [usr] did [sys] that [usr] speak [sys] one [usr] to you could you cancel that off for me please [sys] completely [usr] yes please [sys] you don't want to reschedule alright no worries [usr] not at the moment no [sys] and what's the reason for the cancellation [usr] because there's somebody else that may be able to do it sooner [sys] no worries ok then i've done that for you now [usr] thank you much [sys] no worries [usr] thanks [sys] thanks for letting us know bye [usr] no worries bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with the drainage problem press if you require our did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] hi good morning i had an appointment there monday i am not available i want to cancel that please [sys] ok can i take the postcode please [usr] [pii] [sys] [pii] [usr] [pii] [sys] would you to cancel or reschedule [usr] no i can now [sys] ok that's fine i'll if you could just confirm your name as well please [usr] how about you [sys] ok that's fine i'll go ahead and cancel that anything else i can help you with [usr] ok that's it i'll contact again to reschedule when i know when i'm available [sys] ok no worries thank you [usr] cheers bye [sys] take care bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi good afternoon i wonder if i could please cancel a booking that i've made if the problem is resolved [sys] ok what's the post code [usr] [pii] [sys] no problem is that good [usr] thank you [sys] sorry just can you say that again please sorry [usr] b bravo 74 4 echo uniform [sys] 74 4 echo uniform ok what's your name please the address [usr] gent [pii] [sys] thank you right thank you very much and that's all that's what i'm looking for you [usr] lovely [sys] thank [usr] it was next [sys] you very [usr] wednesday [sys] much [usr] wasn't it it was this wednesday i think wasn't it coming [sys] absolutely [usr] lovely thank [sys] thank [usr] you very much [sys] you [usr] i'm sorry to book it and cancel it but hopefully i won't need you at the moment lovely [sys] thank [usr] thank you [sys] you [usr] very [sys] very [usr] much [sys] much [usr] thank you bye [sys] excellent all right right | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] i think [sys] mister [pii] my name is [pii] how can i help [usr] hello there i've got an appointment booked for wednesday for someone to come out but i just need to cancel it [sys] bear with me a quick second what is the of the property please [usr] it's bravo 31 four echo papa [sys] what's the first line of the address [usr] [pii] [sys] right no worries that's been canceled for you now [usr] ok then it's alright the problems sorted now i just thought i'd give you a ring [sys] no [usr] alright [sys] worries [usr] cheers [sys] cheers take [usr] mate bye [sys] care [usr] bye [sys] bye | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold through speaking to how can i help ok you've you've already got an appointment booked [usr] hello i booked an appointment for tomorrow is [sys] no [usr] is [sys] problem sir [usr] mrs [sys] what's the post code please [usr] it to for [sys] [pii] [usr] tomorrow i just want to cancel it because my husband can't take a day off tomorrow i just [sys] mrs [usr] want to reschedule [sys] the [usr] it [sys] first line of the address please [usr] [pii] [sys] right i've got it right i'll get it canceled now anyway thanks for letting us know though no [usr] [pii] [sys] no problem take care no worries bye bye bye bye bye bye [usr] just cancel it please tomorrow then i'll get back to you in this afternoon see what a perfect time to call ok ok thank you ok bye bye bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes if it's i know [usr] hello sorry one second please [sys] always [usr] i i've booked a a visit for monday but the tenant says that's no good can we do wednesday [sys] right ok can i take your post code of where the issue is and i'll see if we can [usr] i've got a booking reference which is better for you [sys] that's even better [usr] dydy [sys] there'll be [usr] hyphen wo hyphen 3474049 [sys] and that's mister [pii] [usr] that's it [sys] ok it is in for monday morning and right ok give me a second and i'll [usr] yes [sys] see if i can find any dates for you [usr] sure sure [sys] right sorry it won't be a moment i'm just filling out some details [usr] no that's that's fine that's fine [sys] right ok it doesn't look we've got any availability other than the monday for that specific job i'm afraid i am sorry about that [usr] that's that's funny this morning there was every day of the week [sys] it it's been a full day it may have already been booked up but it just in front of my face it's only got monday [usr] she says she can't do monday she well they said to me monday tuesday or wednesday when i booked it [sys] right [usr] and now they said they can't do monday which is [sys] who who booked [usr] well [sys] in [usr] can i cancel it please [sys] you were to cancel [usr] they can't do monday i have to because there's no other option [sys] ok i i could suggest calling back up in the morning when the system's been refreshed we may have more availability [usr] i can cancel it and i can just go online again and just see what dates are available and then the a the tenant and say these are the only dates available [sys] ok that works too [usr] and see what what's best for them really cos i know they can't do monday there's no point [sys] ok no i understand i'm sorry about that it's just that there was no dates that were showing up other than that day there was there was different times available but it was on monday showing i i could suggest [usr] i understand it was this morning early this morning it was it was showing [sys] i mean we we are we are [usr] pretty much [sys] i'm not i'm [usr] day [sys] not gonna lie we are very busy pretty much every single day of the week availability does get taken up quite fast i wasn't expecting [usr] it's all right it's not a serious but it's just a block gully it's just it's not gonna take anyone long i can even try and get a a local guy to do it it's not a sewage problem it's a it's just that i'm not local and the tenant doesn't appear to be capable of clearing it [sys] i understand no worries and are you are you going to make an appointment on the on the online version [usr] i'll have a look at it this evening i'll have i'll get them in it's i'll have other options i mean it's through a letting agent they may have guys that can do it as well i'll i'll i'll see i'll see what's the best [sys] ok [usr] option [sys] no worries then is there anything else i can help you with today [usr] no that's fine you you you managed [sys] sorry [usr] to cancel [sys] i didn't [usr] all right [sys] mention [usr] that's fine [sys] it sorry [usr] that's alright [sys] no [usr] alright [sys] worries have [usr] that's [sys] a [usr] that's [sys] nice day [usr] that's fine [sys] bye bye [usr] alright thank you bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good morning you're through to [pii] how can i help [usr] good morning my name mister [pii] i rang up earlier on and i canceled it my daughter's told me to ring again i think she was i probably was thinking that you charge just to come out but they said that she said you don't just [sys] ok [usr] have a look [sys] no [usr] at [sys] worries [usr] the drain and and then decide [sys] what's [usr] how much [sys] the postcode [usr] it's gonna cost [sys] what's the postcode [usr] [pii] [sys] thank you [usr] originally they were coming out tomorrow morning between eight and one [sys] what was the first line of address [usr] [pii] [sys] perfect did they give you a price [usr] no not at the moment no how much you did give me a price i i've got it upstairs in my book i'm 81 [sys] yes [usr] would [sys] it's 1 81 [usr] well something [sys] 80 for [usr] that [sys] an unblocked [usr] something that it was [sys] that's fine i'll i'll rebook it in for you tomorrow morning then ok [usr] between one and 12 and no between eight and one [sys] between eight and one [usr] look all round and and see how see what it is and then let me know how much it's gonna be [sys] it's going to be 180 mate most likely [usr] i'm a bit confused now i have to tell me daughter [sys] is it is it a blocked train [usr] it's it's i i've been trying to get the it keeps coming up i'm trying to get it down i tried poking it myself [sys] it'll be 180 then if you don't if that's ok with you [usr] well just [sys] the full [usr] just [sys] price [usr] to look [sys] is 180 [usr] at it [sys] no no no this is how it works there's no call out fee [usr] that's [sys] if [usr] what [sys] it's [usr] i thought [sys] an unblocking that he's doing [usr] but if [sys] but if [usr] there's [sys] it's [usr] anything [sys] an unblocking [usr] wrong [sys] that [usr] with [sys] he's [usr] it it's [sys] doing [usr] gonna be 180 you mean [sys] for us to fix that and block it for you is 180 [usr] ok ok then see them tomorrow [sys] i'll book [usr] morning [sys] it quite [usr] then [sys] ok perfect [usr] thank you [sys] no [usr] bye [sys] worries man take care bye [usr] dear i can't problem that they be more i | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning to [pii] my name good afternoon sorry this is [pii] [usr] ok [sys] how can i help [usr] hi i'm just phoning up i've got an appointment booked for tomorrow but i'd to cancel it please [sys] what's [usr] i've tried to [sys] your postcode [usr] ring the local office but it's engaged postcode is [pii] yes [sys] ok [pii] and the first line of your address [usr] [pii] [sys] fabulous can i take your name [usr] [pii] [sys] [pii] the fine i'll get you your stuff now [usr] lovely [sys] all right ok all done for you [usr] that's great thank you very much [sys] all right you take care [usr] and you thank you very much bye bye bye [sys] right | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] a [sys] i'm sorry i didn't get anything if you did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] right [sys] we record calls for quality and training purposes you're through to you you're through to my name is how can i help [usr] hi there i booked [pii] to come out this wednesday but we can cancel that now we've resolved the issue can i give you the reference number for the booking [sys] ok just bear with me it won't be a moment what's the reference number please [usr] just bear with me please it is dywo 344 0415 [sys] the first line of your address please [usr] [pii] [sys] ok no worries that's that's been that's been that's been canceled for you now ok [usr] thanks very much [sys] no problem all right cheers [usr] all [sys] bye [usr] right bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing policy it's did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to how can i help [usr] hello british gas organized for a radiator to fit to be fitted at my property tomorrow morning the diner rod guy is coming tomorrow morning but unfortunately the the radiator was taken to number 46 instead of 56 where i am and it's gone back to cps i'm ringing to [sys] right [usr] say [sys] ok [usr] if i give you the address can you cancel the job for tomorrow and reschedule it for wednesday they're bringing the radiator on the 19th [sys] no [usr] now [sys] that shouldn't be an issue what we'll have to do is get you transferred over to our british gas team they can get that booked [usr] ok [sys] in but that's not an issue i i'll get you directly over to them [usr] thank [sys] now for [usr] you [sys] you bye thanks for protecting your home with british gas our nationwide team of experts thank you for calling british gas home services you're speaking to me i'm one of the solvers in this department how may i help [usr] hello hello now then the british gas engineer scheduled a do a job with [pii] for tomorrow morning at [pii] it was to fit a new radiator but unfortunately when they've delivered the radiator [sys] ok [usr] they tried to deliver it to [pii] [sys] five [usr] not [pii] and the radiator is not now coming until tuesday the 19th we need to [sys] ok [usr] reschedule the job for next wednesday instead of tomorrow morning [sys] not to worry let me see what i could do for you in terms of that please confirm your first and last name for me [usr] it's [pii] [sys] thank you [pii] please confirm the date of birth as well as your post code [usr] it's [sys] please [usr] 15 3 54 and the postcode is [pii] [sys] perfect thank you ever much please spare me one moment let me just see if i could get that job on my end and then also you mentioned that we would now need to reschedule for next week and wednesday which would be the 20th [usr] yes [sys] ok that would be the 20th of the ninth ok let me see what we have available for you would it be possible just to pop you on a brief hold [usr] yes [sys] i'll try [usr] that's [sys] to be as quick [usr] fine [sys] as i can [usr] yes [sys] thank you thank you [pii] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving if you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call [usr] i just said true [sys] we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you [usr] hm [sys] if your boiler and heating are working at their best you'll save money on your heating bills a central [usr] i think [sys] heating filter is likely to help [usr] she's trying to reschedule [sys] you can ask [usr] the [sys] your engineer [usr] for this wednesday [sys] if you've got one coming [usr] and she's put [sys] and [usr] me on [sys] they'll [usr] hold [sys] give you an idea of what it'll be thank you much for holding [pii] i do apologize on the long wait i just called our installation team and just to see if we were able to get hold of the supplier however the supplier is currently closed at the moment and there is no way of us having to rebook the appointment that would only be tomorrow that we can rebook it for you [usr] right are you going to rebook it tomorrow [sys] you would just need to give us a call as soon as possible tomorrow morning we would then be able to get hold of the supplier before they do come out to the property and then the appointment would be rebooked for you but for now my hands are a bit tied we're not able to get through to them as they are closed [usr] right what time do you open tomorrow [sys] i can confirm that would be at nine [usr] 9 a.m. [sys] that is correct [usr] ok i'll ring you again at nine o'clock ok [sys] i do apologize here [usr] ok thank you what number [sys] all [usr] do [sys] right [usr] i ring excuse me what number [sys] the [usr] do i ring [sys] seven the exact same number and then you would just need to ask to be put through to heating installations and they would then take it from there [usr] heating installations okey doke all right then thank you [sys] thank [usr] ok [sys] you [pii] bye [usr] bye they're closed you can't get in touch with them i have to ring again tomorrow morning | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] that's all i thought bit out didn't put it out [sys] we record calls for quality and training purposes [usr] hi it's [pii] calling i've got a booking for someone to come out today regarding our pain our dr pipes outside but i don't want them to come anymore it's sorted itself out [sys] ok can i take your post code please [usr] it's [pii] [sys] and the first line of the address please [usr] [pii] [sys] miss [pii] i can cancel that for you now thanks for letting us know [usr] no worries thank you bye [sys] all right thanks a lot bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to customer service advisor we record calls for quality and training purposes hi you're speaking to how can i help [usr] ohh right mate i booked a a call out earlier i was just being being in a bit of a pain you haven't got any idea what time t a or what have you [sys] sure i've got the postcode please [usr] [pii] [sys] and the first line of the address please [usr] [pii] [sys] and mr [pii] [usr] g [pii] [sys] can i put you through to the office that gonna come out and do the job and then they should be able to give you an idea of whereabouts [usr] that'll be [sys] are [usr] fine [sys] up to [usr] that [sys] 26 [usr] cheers [sys] moment we know you're waiting and we'll be with you as soon as possible good afternoon out of hours support desk how can i help you [usr] hi there i'm on i think i'm on a call out list mate i just wondered if you any chance can give me any a eta just i can do a couple of bits [sys] i hear you properly [usr] sorry [sys] you're [usr] hello [sys] an engineer calling in [usr] no i'm no i'm a customer [sys] you're a customer is it regarding an existing job or a new job [usr] it's a new job mate let's come on [sys] new job ok are you calling are you are you a private private customer [usr] it comes through the world [sys] private private housing association channel [usr] no [sys] company [usr] private [sys] housing [usr] private it went through [sys] [pii] [usr] went through [pii] [sys] [pii] ok what's your name [usr] [pii] [sys] [pii] [usr] [pii] but they might have had it spelled as [pii] [sys] ok it's asking me who's the bill pay the home care policy [usr] no [sys] british [usr] it was mates [sys] gas cash payment [usr] a they pay up [sys] you're double payer ok and your contact number [usr] [pii] [sys] [pii] and what's the what's the property address [usr] [pii] [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] ok one second let me just bring up is that in [pii] [usr] that's what [sys] what's the [pii] [usr] [pii] [sys] [pii] ok [pii] what's the detail of the problem [usr] er [sys] sorry [usr] a block drain [sys] blocked drain [usr] how come you how come you don't know this information already from dino rod [sys] no it's just everything just comes up new have any chemicals being used [usr] no it's just that they all blocked it [sys] nature of it should really [usr] i don't i don't get why i don't get why i don't know i will have told you this information if it's a call out [sys] ok no covid-19 issues for the property [usr] well she does call out i don't know what you're doing i don't [sys] ok [usr] get what you're doing mate i've already why don't anything about the job if i've already rung [pii] 2.5 hours ago [sys] hold on a second [usr] keep telling me that [sys] hello sorry [usr] hello [sys] for keeping you waiting i've just spoken to a colleague he said if you're chasing up the eta then you'll have to call [pii] we just take each call as it comes through [usr] you've not got you've not got this job with you yet then [sys] no no i can't see you anywhere [usr] pain [sys] you'll [usr] in the [sys] have to call that [usr] alright mate we'll cancel anything coming to my house from that address then please mate [sys] ok [usr] right [sys] thank you [usr] cheers [sys] ok [usr] man [sys] bye [usr] thank you | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes if it's i know [usr] hello sorry one second please [sys] always [usr] i i've booked a a visit for monday but the tenant says that's no good can we do wednesday [sys] right ok can i take your post code of where the issue is and i'll see if we can [usr] i've got a booking reference which is better for you [sys] that's even better [usr] dydy [sys] there'll be [usr] hyphen wo hyphen 3474049 [sys] and that's mister [pii] [usr] that's it [sys] ok it is in for monday morning and right ok give me a second and i'll [usr] yes [sys] see if i can find any dates for you [usr] sure sure [sys] right sorry it won't be a moment i'm just filling out some details [usr] no that's that's fine that's fine [sys] right ok it doesn't look we've got any availability other than the monday for that specific job i'm afraid i am sorry about that [usr] that's that's funny this morning there was every day of the week [sys] it it's been a full day it may have already been booked up but it just in front of my face it's only got monday [usr] she says she can't do monday she well they said to me monday tuesday or wednesday when i booked it [sys] right [usr] and now they said they can't do monday which is [sys] who who booked [usr] well [sys] in [usr] can i cancel it please [sys] you were to cancel [usr] they can't do monday i have to because there's no other option [sys] ok i i could suggest calling back up in the morning when the system's been refreshed we may have more availability [usr] i can cancel it and i can just go online again and just see what dates are available and then the a the tenant and say these are the only dates available [sys] ok that works too [usr] and see what what's best for them really cos i know they can't do monday there's no point [sys] ok no i understand i'm sorry about that it's just that there was no dates that were showing up other than that day there was there was different times available but it was on monday showing i i could suggest [usr] i understand it was this morning early this morning it was it was showing [sys] i mean we we are we are [usr] pretty much [sys] i'm not i'm [usr] day [sys] not gonna lie we are very busy pretty much every single day of the week availability does get taken up quite fast i wasn't expecting [usr] it's all right it's not a serious but it's just a block gully it's just it's not gonna take anyone long i can even try and get a a local guy to do it it's not a sewage problem it's a it's just that i'm not local and the tenant doesn't appear to be capable of clearing it [sys] i understand no worries and are you are you going to make an appointment on the on the online version [usr] i'll have a look at it this evening i'll have i'll get them in it's i'll have other options i mean it's through a letting agent they may have guys that can do it as well i'll i'll i'll see i'll see what's the best [sys] ok [usr] option [sys] no worries then is there anything else i can help you with today [usr] no that's fine you you you managed [sys] sorry [usr] to cancel [sys] i didn't [usr] all right [sys] mention [usr] that's fine [sys] it sorry [usr] that's alright [sys] no [usr] alright [sys] worries have [usr] that's [sys] a [usr] that's [sys] nice day [usr] that's fine [sys] bye bye [usr] alright thank you bye bye | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press [pii] or if you have an existing home care policy it's three i'm we record calls for quality and training purposes good morning welcome to british cast you're speaking to [pii] how may i help you today [usr] hello [pii] i've got an appointment tomorrow engineer coming but i'm gonna have to unfortunately cancel it and i'll have [sys] all [usr] to try [sys] right [usr] and rearrange [sys] ok [usr] it for [pii] to come next week [sys] right ok one moment [usr] i've been trying to [sys] you [usr] ring diner rod but i can't get through to them [sys] don't worry i'll [usr] thank [sys] i'll [usr] you [sys] i'll do it for you first your name and first line of your address [usr] my name is [pii] [sys] and the first line of the address [usr] [pii] it might be down with [pii] [sys] thank you [usr] the house name [pii] [sys] done thank you postcode [usr] [pii] [sys] thank you [pii] [usr] yes [sys] that's great thank you ok one second [pii] stain drop isn't it [usr] yes [sys] ok that's [usr] [pii] [sys] great thank you [usr] yes [sys] ok sometime next week you want it isn't it [usr] yes [sys] ok [usr] will it be the same it's a big job there's some toilets are fixed but i think they're digging up outside in the garage and the drains and everything the i think they're moving the stop tap [sys] right ok [usr] do you have anything on the third of january will it be the same [sys] but [usr] engineerer [sys] i'm just checking right away for you [usr] yes thank you i think it was called [pii] [sys] [pii] right ok this is your best phone number is it the one with ending [usr] yes [sys] [pii] ok [usr] yes [sys] that i do the third we could do the 2nd 4th or the fifth [usr] second the fourth because i'm at the hospital on the tuesday [sys] ok then say fourth [usr] that's [sys] from [usr] [pii] [sys] eight [usr] available on the fourth [sys] i'm not sure if it's gonna be the same engineer because we have to speak to plumbing team for that and they're not open today they're gonna be [usr] if you put [sys] any [usr] it down then and then will somebody ring me back if it's not [pii] because we'll have to rearrange it and i'm back at work on the 86 [sys] i'll i'll give you their number you can ring them on the day to find out if it's [pii] because if the shift is changed because it's a holiday period i don't know [usr] yes [sys] if it's gonna be working [usr] do [sys] but [usr] you [sys] i'll [usr] not [sys] give you [usr] know [sys] their number anyway [usr] do the names of engineers not come up on your system then [sys] no it doesn't no because it's [pii] it's a it's a it's another team [usr] yes [sys] who deals [usr] ok [sys] with your [usr] yes [sys] appointment [usr] and you can't email [sys] let [usr] them then to leave a message or not [sys] i won't be able to do that [usr] no [sys] right this present at the moment [usr] but [sys] because they [usr] they'll [sys] go to planning [usr] the message [sys] you see [usr] they'll get the message that is canceled tomorrow he won't turn up tomorrow [sys] that's right no no [usr] yes [sys] no no they won't [usr] ok [sys] i'll give [usr] thank [sys] you the i'll [usr] you [sys] give you their number you can ring them on the day on the fourth of january just to find out if it's [pii] ok [usr] nobody's available [sys] ok [usr] on the third it's a secondly available [sys] that's right [usr] ok then [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] yes i've got that it's booked for the fourth of january is that at nine o'clock in the morning is it booked for all day [sys] it's all day [usr] it's an all day appointment right ok then thank you very much bye [sys] no problem thank you very much [usr] bye [sys] for [usr] bye [sys] calling [usr] bye [sys] today bye bye | 1Cancellation
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[sys] good morning [pii] how can i help [usr] hello i'm just ringing up who do i talk to about my the to my toilet blocks every time i flush it the water r [sys] you've come to the right place if you just got a blocked toilet [usr] no i don't think it cos last time i had this i had to go next door's front and then plunge it [sys] next doors [usr] well the main in the front cos the toilet they had to plunge the toi the big drain cos there was a they there was a bit of a blockage [sys] ok is the neighbor affected at all [usr] i don't know i don't really speak to anything but mine is rising right to the top and then when it goes down the water nearly all goes cos every time i use it [sys] water voices [usr] right to the top and then it goes down and then i hardly know what was there [sys] and drains in the neighbour's garden [usr] front front garden that's at 2272 that'll be at [pii] where it is [sys] what was the postcode [usr] [pii] [pii] [sys] just having a quick look [usr] i had this problem last time i had to plunge through the do it outside [sys] and what's the first line of your address sorry [usr] i at [pii] but it's hit that's in his front garden they said last time at 272 [sys] hm i can't find you on the system as that we attended [usr] right [sys] but i can send a engineer out to you on thursday or friday [usr] is it gonna be that late cos it keeps rising higher and [sys] that's [usr] higher [sys] the earliest that's [usr] and [sys] the [usr] then the [sys] earliest [usr] end [sys] i can [usr] of [sys] send someone out un un unfortunately [usr] it can't there be emergency or anyone come out and sort it [sys] again unfortunately it will either be thursday or friday [usr] all right what time would it be thursday [sys] again i can't guarantee any times at the moment [usr] will they knock on my door or just go and do it do they normally [sys] they need [usr] do [sys] they would have to knock on the door to to obviously see because someone needs to be there [usr] right ok then [sys] would you to book in for thursday [usr] what time roughly do they normally start [sys] eight [usr] do [sys] to have that [usr] ok [sys] what's the what's what's your name please [usr] it's [pii] [sys] no [pii] [usr] the only thing is i i have a school run in the morning and i know normally at home till about quarter to 10 to 9 and then i have to leave to go do school run at three [sys] again i can't guarantee that we'll be be there them times but the engineer will give her a call when he's on his way for us to clear the blockage for you would be 100 and £65 [usr] why would i have to pay why do i need why would [sys] she [usr] have [sys] send some [usr] pay [sys] to flat [usr] for that [sys] for on friday because your toilet's affected we would need to clear the blockage from the toilet [usr] well i can't afford that sorry [sys] of [usr] i'll [sys] the world [usr] have to leave i'll leave it then just let it overflow because i can't afford that [sys] ok sorry right ok i i unfortunately i i don't think what i can see if my my work orders we haven't haven't attended to a 274 or a 272 but they are our prices for [usr] right ok we [sys] to [usr] went after [sys] clear the blockage [usr] all [sys] ok [usr] right then i'll have to leave it then sorry because i can't [sys] no worries thank [usr] afford it [sys] you [usr] all right thank you will that get canceled [sys] i'll [usr] because [sys] i'll [usr] i can't [sys] get that [usr] afford [sys] all canceled [usr] that [sys] down alright thank you [usr] ok thank you [sys] bye [usr] good bye | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] speaking how can i help [usr] hi there i've got an engineer booked in to come out today i just wondered if you could give me an eta please just because i need to drive to the property to meet him there [sys] the engineer will call you before arrival he will just gonna give you a call i can't give you any today unfortunately [usr] you've got [sys] just depending [usr] no [sys] how busy he is [usr] right ok i [sys] sorry [usr] think [sys] about that [usr] was it i i was given i think a four hour slot earlier could it be longer than that or will it be within the four hours [sys] right let me just see are you a k account customer or [usr] am i what sorry [sys] are you british gas account customer [usr] no it was just just a bit of [sys] let me just [usr] booking [sys] have a look on the system what's the postcode and the address and your name [usr] the postcode was [pii] [pii] [sys] what's the address and your name [usr] it's [pii] and it's [pii] [sys] he's been booked in as an emergency for today it might be longer than four hours it's just depending on how busy he is [usr] all right ok and there's no way of getting in touch with him to find out just to get a rough idea [sys] no because the local office are closed now and then we can't we can't give you an eta for these jobs unfortunately [usr] right [sys] you've been booked in us all day [usr] and what time do they finish [sys] we're open 24 7 someone will be attending today definitely but they will call you before arrival [usr] but what could it go up to midnight tonight [sys] well it shouldn't be midnight should be today this afternoon early [usr] this [sys] evening [usr] right ok ok thank you very much [sys] thanks a lot bye [usr] bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partners [usr] an hour [sys] with british gas [usr] imitate the whole as well [sys] please listen to the options carefully [usr] even [sys] we [usr] though it's [sys] can [usr] pretty [sys] get [usr] weak [sys] you to the right team [usr] i've got [sys] if [usr] a uv talk [sys] you need [usr] somewhere [sys] any help with a drainage problem press [pii] if you require our plumbing services press [pii] or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to and do dino how can i help [usr] hello i'd to cancel a call out [sys] ok do you have a home care policy with british gas for permanent drinks [usr] no [sys] ok [usr] i just i i booked a call out with with dino rod [sys] that's fine [usr] i just wanted to cancel [sys] castle [usr] it but i couldn't find button [sys] what's [usr] on the website [sys] your postcode what's the postcode [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] is it nothing coming up on and that postcode [usr] i've got a number [sys] when [usr] for [sys] did [usr] you [sys] you [usr] you [sys] book [usr] want [sys] that [usr] it [sys] what's the what's the reference number dywo is it [usr] hang on sorry i've lost the email now it is dywo 3898090 [sys] yep 3898090 what's the first line of the address [usr] [pii] it's because it's auto filled my current postcode on that one [sys] because because the postcode doesn't match this is [usr] it's [sys] x [usr] the [sys] [pii] [usr] the wrong postcode but it doesn't matter anyway because obviously i want to cancel it it's fine [sys] no problem ok i'll go ahead and cancel that for you now [usr] all right nice one thank you [sys] you're welcome [usr] see you bye | 1Cancellation
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes to busted boilers we're here to help hi you're speaking to how can i help [usr] hi i'm just calling up i made a booking online yesterday i've managed to unblock the drain myself and i just i put a cancel request online and i just want to make sure [sys] ok [usr] that's gone through they don't turn up tomorrow [sys] sure can i take your postcode please [usr] it's [pii] [sys] and the first line of your address please [usr] [pii] [sys] and mister [pii] [usr] that's it [sys] let me just confirm it does look it's been canceled already [usr] amazing i just wanted to make sure [sys] no problem that's all been canceled [usr] amazing thank you very much [sys] all right that's all bye bye [usr] all right bye bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hi good i don't know if it's a drainage or a plumbing problem but i've got a a soil pipe come away the wall on the outside and effluent is flowing into the backyard [sys] ok what's the postcode please [usr] [pii] [sys] sorry [usr] [pii] [pii] [sys] i know and is it and is it a a pipe that's cracked or anything that or has it just come away [usr] no it's the the clips that hold the horror to a bit have broken and the elbows dropped away and all the crap is going straight onto the yard it's only at knee height [sys] ok what's the first line of your address [usr] number two -huh [sys] and it's a residential property is it [pii] [usr] [pii] [sys] is it or [usr] that's it [pii] [sys] thank you any cover with british gas at all [usr] no [sys] thank you and can i take your first name please [usr] [pii] [sys] and surname [usr] [pii] [sys] and a contact number please [usr] have you got this one there or [sys] got it [usr] ok [sys] is it currently overflowing [usr] if [sys] a toilet [usr] i if i don't flush [sys] blowing [usr] if i don't flush the toilet it doesn't but if i flush the toilet what is going out of the toilet just goes into the yard rather than down the bike i i think it needs just a couple of new clips and all refitting back up and the weight's clearing up [sys] are you able to able to isolate the problem at all or [usr] isolate the problem the elbow joint has come off with because the grips have broken [sys] ok is that if you use any of toilets that's when it starts to overflow [usr] no no it's only the downstairs one at the back [sys] ok you do have a toilet you can use anyone got any health issues [usr] no [sys] the clips have come apart from the the pipe is the pipe damaged [usr] i don't think no just the clips [sys] sorry did you say if anyone in the property has any health issues [usr] no no health issues [sys] ok there's no call out charge prices they'll discuss with yourself on site and they'll take payment on completion either cash or card i'm just gonna check the availability bear with me [usr] i was hoping you'd be able to give me a price i i when i looked it up i thought it said you'd give me a price first [sys] i mean i can i can pop you through to the local office they can try giving you a rough friday let me just check the availability for you as well [usr] ok [sys] they can attend tomorrow and i'll pop you through to the local office they can give you prices is that all right [usr] ok that's great thank you [sys] no worries bear with me a moment please hello [usr] hello i'm just looking for a price hello [sys] hello can you hear me [usr] i i'm just looking for a price for a soil pipe to be reconnected and the waste that's overflowed to be cleared up [sys] ok what where's the postcode of the of the property [usr] it's [pii] [sys] what what's the postcode sorry [usr] sorry [pii] [sys] ok bear with me let me see if i can put you through to the right person bear with two seconds thank [usr] thank [sys] you [usr] you [sys] hello there sir sorry about that the the lady that looks after the air she hasn't got any capacity at the moment for any on demand work at the moment [usr] ok [sys] i just we we haven't got the capacity at the moment i apologize for that one you might have to look at local heroes quite possibly [usr] ok i [sys] isn't [usr] i i've [sys] that [usr] just had a text come through saying that i've got an appointment for tomorrow with you guys can you cancel that please [sys] that's that that's absolutely fine we can [usr] i'm [sys] we can [usr] i'm [sys] sort [usr] sorry [sys] that [usr] about that i i was looking for a price rather than [sys] no no [usr] well [sys] i completely understand that sir obviously just apologies on [usr] well [sys] that one [usr] can i ask you are you are you a qualified based engineer [sys] me that ii i do central heating more than more than any external works obviously [usr] ok then look thank you for [sys] porridge [usr] your help [sys] is that one [usr] if you could just if you could just get them to cancel that appointment because i don't need that then i'll i'll get someone [sys] ok [usr] else [sys] no brilliant apologies [usr] alright [sys] again sir thank [usr] cheers [sys] you very [usr] then [sys] much thank you bye bye [usr] no problem [sys] bye bye [usr] thank you bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or you have a did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to [pii] [usr] hi [sys] how can i help [usr] earlier on i called up to arrange an appointment for tomorrow to attend my property i realized i've got home emergency cover on my home policy i just wanted to cancel that now that's all right [sys] sure can i take the postcode please [usr] [pii] [pii] [sys] and the first line of the address [usr] [pii] [sys] please thank you mister [pii] [usr] that's right [sys] no problem well thanks for letting us know but that's all been canceled [usr] right [sys] now [usr] thank you appreciate that cheers [sys] all [usr] bye [sys] right no problem at all | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello can you hear me ok [sys] loud and clear how can [usr] ohh [sys] i help [usr] say that that's what [sys] no i can't [usr] that [sys] hear [usr] is [sys] you sorry [usr] i made an appointment yesterday for somebody to come out on monday and i want to cancel that i no [sys] ok [usr] longer [sys] that sounds [usr] have an [sys] good [usr] issue [sys] what's the post code [usr] [pii] [pii] [sys] ok no problem and er first line of your address and your name please [usr] is forest lodge lower mains and [sys] thank [usr] my name's [sys] you [usr] [pii] [pii] [sys] thank you very much it's been canceled for you [usr] that's great thanks ever much [sys] no worries thank you [usr] thank you bye bye [sys] cheers [usr] bye [sys] bye [usr] bye [sys] bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] nobody ever [sys] nano talk how can i help you [usr] good morning i spoke to one of your colleagues about half an hour ago i've got an appointment this afternoon for the blocked drain but we found out now that it's not on the property it's the main sewage seven trent water again involved now i would to cancel the appointment please [sys] no problem at all what's postcode thank you [usr] ch 16 juliet alpha [sys] ok and the first line of the address thanks [usr] is [pii] [sys] ok and just confirm your name thanks [usr] it's mr [pii] [sys] ok thanks very much mister [pii] i'll cancel that job thanks for letting us know thank you [usr] thank you bye [sys] cheers [usr] bye [sys] bye now | 1Cancellation
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[sys] dina road plumbing [pii] speaking how can i help you [usr] hello i've just rang up to cancel a job and i didn't think i gave you any details [sys] sorry what's your postcode [usr] [pii] [sys] sorry [pii] [usr] [pii] no [sys] sorry just bear with me i'm just trying to load the computer up [usr] i'm sorry i did speak to someone else i think [sys] there's [usr] sorry [sys] many people that answer the phones in the office just bear with me and i'll put your details in and see if i've got any details [usr] ok [sys] for you [usr] ok as you can hear my anxiety is very high at the moment and i'm sorry i don't know what's going on here what i do [sys] and what's [usr] but [sys] the first line of your address [usr] [pii] [sys] ok that has been canceled for you [usr] thank you much thank [sys] alright [usr] you very grateful [sys] then bye [usr] bye bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] hi [pii] i booked an engineer to visit on wednesday [sys] right [usr] but i can i cancel it please [sys] all right ok [usr] [pii] [sys] let's have a look [usr] will love me [sys] what's your post code [usr] [pii] [sys] [pii] and what's the first line of your address [usr] [pii] [sys] and what's the reason for canceling [usr] i found out i'm from a local drainage company that i need a new fully fitted [sys] ok [usr] it's a total blockage of my pipes [sys] probably right i've done that [usr] it [sys] for you mate all right i've got that [usr] do you do you do you [sys] but [usr] you install goodies [sys] you have to speak to the local office i mean it's not a job that i can book but if you speak to the local office and [usr] don't [sys] they'll [usr] worry [sys] be [usr] about [sys] able [usr] it [sys] to [usr] i i managed [sys] advise you [usr] to get i managed to book it with somebody [sys] right [usr] else if [sys] right [usr] you could [sys] ok [usr] cancel [sys] yes [usr] the appointment next wednesday please [sys] no problem i've done that for you now ok [usr] thanks a lot [sys] no take care bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello good afternoon speaking how can i help [usr] hi i've just booked an appointment with you guys online but i'm just wanting to cancel it because i don't need it for the time being [sys] ok well that's good [usr] it's sn six seven eq the appointment hasn't been confirmed or anything yet i think you guys are gonna confirm it but i just wanted to cancel before you go through that [pii] [sys] what's your name please [usr] [pii] at [pii] [sys] and the first [usr] it's [sys] time yes sorry i just find the address [usr] [pii] [sys] thank you very much that's fine no problem we'll change that system [usr] lovely thank you much bye [sys] alright thank you bye bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello there good afternoon speaking how can i help [usr] yes hello i've got an an appointment booked for tomorrow that i need to cancel please [sys] i see what's the post code please [usr] bye could you say that again [sys] what's the postcode please [usr] yes bravo hotel [pii] [sys] if i could take your name and first line of address [usr] and [sys] your name and first line of the address [usr] yes [pii] [sys] thank [usr] [pii] [sys] you [usr] and it's [pii] [sys] thank you that's fine that's canceled for you [usr] all right that's lovely what was your name [sys] yes [usr] yes ok fantastic thank you very much yes ok [sys] no [usr] bye [sys] worries thanks man [usr] 00 hello [sys] alright [usr] hi yes [sys] hi [usr] yes [sys] hello [usr] sorry [sys] hi [usr] could i could i rebook the appointment am i [sys] you don't want to cancel it [usr] no i want no i want to cancel the one for tomorrow but i would to rebook it please for your next available appointment is it have you got anything next week that's starting [sys] i would have [usr] month [sys] told you [usr] pardon [sys] yes i would have thought [usr] yes please well if i could book something for tuesday or wednesday or monday tuesday or wednesday of next week that would be ideal [sys] right ok i'll just go through it now then and check [usr] thank you that's wonderful thank you [sys] no problem i think i'm just getting this back into the system we second [usr] thank you and can i ask you a question it's just that this is to look at a drain that's down it's in the garden and it's under a manhole cover ok [sys] they doing what they can do yet [usr] but is it do your cos you've you've come to look at the property before but about three or four years ago and it's quite deep and i just wondered do your engineers go down themselves or do they send electronic stuff and [sys] electronic surveillance stuff [usr] if there's something that needs if there's something that needs clearing out do they because i think there's a bit of water maybe down there would they have an electric pump to get rid of that or do they do it manually do you [sys] well what they will also do now is is they'll come and inspect and then they would advise in turn [usr] it's [sys] what what's needed for the job from their expertise [usr] ohh right [sys] i hope that answers the question but without looking at it off hand i wouldn't be sure what to advise but they'll come [usr] ok [sys] attend and then they will see what's [usr] i see [sys] best for the job [usr] i see ok thank you if you can tell me when they when they when the next availability is for next week [sys] ok give me one second [usr] thank you [sys] right you're saying for next week which day and i'll also ask them and i'll get some availability for it are you are you saying tuesday [usr] month [sys] sorry [usr] month well either ideally it would be monday the is that the second monday the second [sys] ok do you just bear me a second [usr] thank [sys] and i'll see [usr] you [sys] if i can also get that it won't be a moment for you [usr] but thank you [sys] ok donno is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently aye [usr] hello [sys] i sorry [usr] hi hello hello [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems it'll be monday afternoon we'll be able to get somebody out for you [usr] monday afternoon perfect thank you that's next monday the second [sys] yes [usr] and is is is that the same thing it's between one and six [sys] yes [usr] that would be perfect and you've got my number that they'll call on their on their way will they [sys] i'll just double check that but i'm quite sure i have [usr] ok can i just check that that that you've got that correct number [sys] no problem [usr] ok that's [sys] [pii] [pii] [usr] that's perfect and can i give you my landline number [sys] of course [usr] as well [sys] no [usr] just [sys] problem [usr] in case that's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] thank you [usr] and are you able to confirm that on an email for me [sys] and they they tend to send a text to your mobile i can take [usr] yes [sys] your [usr] please [sys] email sorry [usr] either one [sys] ok [usr] is good [sys] i can take your email down it's not a problem but they do usually tend to send a text [usr] ok well yes i'll give you my email anyway but yes if they can send it back that'd be great it's [pii] then my surname [sys] [pii] [usr] [pii] [pii] [pii] [pii] [sys] ok perfect [usr] lovely that's booked in for next monday the second of october sometime in the afternoon [sys] correct [usr] ok that's wonderful thank you much you're a star [sys] no worries thank you cheers [usr] ok [sys] then [usr] all right thank you have a good [sys] you [usr] day [sys] too [usr] bye [sys] bye bye bye [usr] bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us good evening my name is how may i help you [usr] hello i'm calling from from the i'd to cancel a job please if possible [sys] no problem at all do you have the post code of the property [usr] the post code for the property is [pii] it's [pii] [sys] [pii] great and the first line of your address there please [usr] er it's [pii] [pii] it should be [sys] great [pii] [pii] is it ok perfect i've got that for tonight this was we were looking to cancel that yes [usr] cancel it as they've got there's northern water resident size they flush the toilet and there's water now [sys] there's water now perfect no that leave that with me and i'll get that canceled for you thanks [usr] cheers [sys] for letting us know [usr] no problem thank [sys] thank [usr] you [sys] you [usr] bye [sys] cheers bye [usr] bye [sys] bye bye [usr] cheers bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] your life hello hello hello hello [sys] hi can you hear me [usr] i can hear you now [sys] hi you're through to [pii] i know how can [usr] hi [sys] i help [usr] sorry we just spoke five minutes ago about the my quote and i just got the wrong quote from somebody 100 and £80 [sys] was the [usr] in [pii] [sys] possibly me that you were speaking to is it [usr] i [sys] [pii] yes [usr] i sorry i am sorry to be a pen i am gonna cancel it i think i've found it a bit cheaper [sys] all right no problem [usr] i really appreciate your help though thank [sys] before [usr] you much [sys] i cancel it can you just confirm your postcode and your first [usr] sure [sys] line of address for me [usr] [pii] [sys] brilliant no problem i'll come down for you now [usr] ok i appreciate that thank you [sys] all right take care [usr] you too bye bye | 1Cancellation
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[sys] thank you for calling dino od partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] how can i help you [usr] hi my husband phoned probably about 1015 minutes ago and booked an appointment for somebody to come out tomorrow to look at our drains and i did say at the time that cos i've got a a disabled granddaughter i was trying to get it done today well i've managed to con contact somebody who's going to be coming out today tonight [sys] ok [usr] i just want to book cancel the booking that i made for tomorrow or that [sys] not [usr] he made [sys] a problem [usr] for tomorrow [sys] what's the what's the postcode please [usr] [pii] [sys] [pii] and what's the first line of your address please [usr] [pii] [sys] ok could i just take your name please [usr] it would have been booked under [pii] [sys] ok yesterday tomorrow sorry yesterday tomorrow right ok no worries i'll get that booked i'll get that canceled for you now [usr] ok lovely [sys] ok thanks for letting us know [usr] ok thank you very [sys] cheers [usr] much thank [sys] ok [usr] you bye [sys] bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] hello i was hoping you can can i cancel an appointment i've got for wednesday please [sys] of course can i take the post code please [usr] it's [pii] sorry [pii] [pii] [sys] ok if you could just confirm the first line of the address please as well as the name the appointment would have been booked under [usr] it'll be under my husband [pii] and it's [pii] [sys] that's fine i'll go ahead and cancel that for you is there anything else i can help you with [usr] no that's it thank you very much then thank you [sys] you're welcome bye bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to darling my name is [pii] how can i help [usr] hi i'm calling about a booking that i've made for tomorrow and i think i need to speak to your local office if [sys] until [usr] i give you my postcode [sys] what's your what is your postcode please [usr] [pii] [pii] [pii] [sys] and the what's the first line of your [usr] yes it's [pii] [sys] ok do you have a pen and i can give you the number [usr] no i don't i'm out on a walk at the moment could you just connect me through to them [sys] all right it won't be it won't be a second just [usr] thank [sys] bear [usr] you [sys] with me all right hello [usr] hi i'm calling about a booking i've got with you for tomorrow and i've just spoken to one of your colleagues and agreed that depending on that i'd call tomorrow and find out what time or get an estimate of the time because i'm going out tomorrow evening and i suddenly realized if you come at six o'clock in the evening it's gonna be difficult i just wanted to check that you got me down as a nine until six slot that there's a chance you might come in the morning [sys] i've just spoken to local office now they what they've just told me is they said they said they can't guarantee anything to see if it will be any earlier but what i what i can advise you is if you call them directly i was going when you asked [usr] no [sys] me [usr] i was i was gonna do that anyway but what it suddenly i suddenly remembered was when i first booked this in i booked it in as one till six yes and i now would it if at all possible to happen in the morning i just wanted to check that they had got me down as a nine till six person not a one till six person [sys] just let me just just hold the line let me see if i can [usr] cos i [sys] true [usr] i understand but i what i want to make sure is at least they might they might do me in the morning [sys] m i if if you hold on let me see if i can change the whole the whole booking itself to to an all day all right just bear with me i'll just put you on hold it won't be a moment ok [usr] that's lovely thank you [sys] but hello [usr] hi [sys] i can i can change that booking back to an all day appointment [usr] that would be brilliant it's just i was thinking whoever does the schedules in the morning if i'm down as an afternoon person i can only be in the afternoon if you do me as an all day person then there's a chance that you guys might come [sys] yes [usr] in the morning [sys] that's correct i i'll i'll cancel the pm slot for you now i i've booked it in the [usr] and just put it in as any old days that's [sys] yes [usr] wonderful [sys] and i've also left a note that if they come earlier if it's if they come earlier would be preferable [usr] that's lovely you've been really helpful thank you much [sys] no problem at all all right cheers [usr] ok [sys] bye [usr] thank you happy christmas [sys] yes [usr] bye bye [sys] 55 | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes gas go wait and then take a name please [usr] hi can i give you my booking reference [sys] ok what's the call in relation to [usr] i booked a call out for tomorrow but i don't need it anymore [sys] ok is it for plumbing electrics [usr] to [sys] or [usr] plumbing [sys] central [usr] and blocking [sys] heater [usr] unblocking a toilet [sys] ok if i can take the booking [usr] ok [sys] reference [usr] it's dy w 00 i'm not sure 3537106 [sys] ok thank you very much and can you confirm the [usr] [pii] [sys] address of the property there please thank you very much i'm just gonna bring up the information [pii] thank you very much right i've got the appointment booked [usr] yes [sys] in [usr] please [sys] for the afternoon [usr] i don't [sys] did [usr] need [sys] you just want [usr] it anymore [sys] me to cancel the appointment [usr] yes please [sys] thank you for letting [usr] i [sys] us know [usr] will [sys] if you [usr] i [sys] do [usr] will [sys] have [usr] thank [sys] any issues [usr] you [sys] again just give us a call we can reinstate [usr] you [sys] the appointment [usr] too bye bye [sys] ok have a good night bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't hear anything did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] hi there i originally booked an appointment with you on monday for you guys to come and have a look at something i'm i'm not gonna be i'm gonna have to go away for the next couple of weeks i'm gonna have to cancel that appointment if that's ok [sys] can i get your postcode [usr] it's [pii] [pii] [sys] and the first line of address [usr] [pii] [sys] and er can i get your name [usr] [pii] [sys] perfect i'll get that canceled for [usr] th thanks [sys] you [usr] very much for your help [sys] thank you take [usr] cheers [sys] care [usr] bye for now bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year speaking how can i help [usr] hi good afternoon i've made a booking to have a drain cleaned but i no longer needed it it's for tuesday the reference is dy w a [sys] just bear with me sorry if you can just bear with me i can just be ready to put it in ok is it for a chargeable job or was it done through home care [usr] i don't know what you mean by a chargeable it it's just gonna be cleaning a drain [sys] i know but was it done were were you going to have to pay for that job or was it being done as a under [usr] i [sys] a [usr] have [sys] policy [usr] to pay for it i've got a new booking reference [sys] sorry what did you say about did you say you were having to pay for it [usr] and it's i've got a booking [sys] ok [usr] reference for you [sys] what's the have you got the postcode [usr] [pii] [pii] [sys] [pii] [usr] [pii] for [pii] or [pii] or whatever it is [sys] thank you and the address [usr] sorry address [pii] [sys] and you and what name is it please [usr] [pii] [sys] ok and are you just wanting to cancel did you say no problem i'll get it canceled for you now [usr] ok you've got the booking reference there and everything [sys] i have [usr] ok thanks very much [sys] you're welcome [usr] ok [sys] take care bye [usr] will [sys] bye [usr] you take it will you send me a notification [sys] i'm not sure whether the office will or not but we're just canceling it now down for you [usr] ok thanks very much as long as [sys] ok [usr] it doesn't arrive and then i have to tell him sorry i canceled it [sys] no no it's it's canceled [usr] ok thanks very much sorry [sys] thank [usr] to your [sys] you [usr] trouble but it's [sys] no [usr] well [sys] problem [usr] thanks a lot ok [sys] take care [usr] thank [sys] bye [usr] you [sys] bye [usr] bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes are there out of house tonight can i help you please [usr] i just need to cancel a booking can i do that with yourself [sys] depends on what the booking's for [usr] do you want the reference [sys] no i'm asking you what's the booking for please [usr] i'm blocking your toilet tomorrow [sys] it's a plumber is it [usr] sorry [sys] did you say he was a plumber [usr] well it's no it's unblocking a toilet if that's a plumber i don't know [sys] did you book that online do you want to cancel it [usr] yes please [sys] what's the postcode please [usr] [pii] [pii] [sys] thank you that makes it much easier and your name is [usr] [pii] mrs [pii] [sys] and your house number miss [pii] [usr] it's 18 a [sys] great stuff i can see that i can cancel it if you want me to [usr] that'd be great if it's sorted that's why i don't need anyone to come thank you [sys] there we are then that's all done [usr] lovely will i get a confirmation of cancellation [sys] you should get something yes but it's definitely we're not we're not coming out tomorrow [usr] all right i i think i do it tomorrow or thursday but ok that's great [sys] 28th birthday you're right [usr] lovely all right then thanks for doing that cheers [sys] thanks again that's all done that's the one ending 804 the reference [usr] lovely superb thanks very much [sys] right thanks again all the best [usr] ok bye [sys] thank you | 1Cancellation
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[sys] thank you for calling dina r covering [pii] how good morning [pii] what [usr] hello [sys] hiya [usr] it's four plates from the old house you've got somebody coming over to me can [sys] ok [usr] i postpone [sys] no [usr] it please [sys] worries [usr] i in another way sorry about this but i've just got over here [sys] right [usr] and i can't [sys] ok [usr] spell anything at all it's i don't know what what the people are talking about but i think [sys] that's [usr] i need [sys] fine [usr] to monitor [sys] no worries [usr] it [sys] at [usr] for [sys] all [usr] 24 hours and then and then come back to you i i've got two holiday cottages in [pii] [sys] we're [usr] and you're [sys] based [usr] based [sys] in [usr] in [pii] [sys] [pii] on the water [usr] aren't you and brought on the water it's a really good contact to make because i've got two cottages and you guys sound really [sys] it's ok [usr] on the ball and thank you much for being for sorting things out quickly and [sys] no [usr] you [sys] worries [usr] are in my speed dial now for the i mean i'm not sure whether i've got over whether there whether there's [sys] just [usr] something [sys] have a check [usr] here [sys] all the sinks [usr] that's an issue [sys] et cetera [usr] but i i've got a local i've got my local plumber guy who was supposed to be coming out later on this afternoon and [sys] hm [usr] i thought this needs to be a specialist issue if it's if it's a down pipe and er it and it's a it's a drains thing but i've got here and i'm there's nothing i can't smell anything at all i was expecting pandemonium let me let me get to check it tonight and if it is a major major issue we'll go i'll call [sys] that's [usr] you tomorrow [sys] absolutely [usr] morning [sys] fine [usr] and we'll sort [sys] i've [usr] out [sys] canceled [usr] for you to come [sys] that [usr] out [sys] for [usr] tomorrow [sys] now then [usr] or friday [sys] and obviously if you need us again just give us a call alright [usr] brilliant [sys] ohh right no worries [usr] you [sys] thank [usr] much [sys] you [usr] you've been incredibly [sys] ohh it's ok [usr] helpful [sys] no worries [usr] thank you i'm sorry [sys] bye [usr] to mess [sys] bye [usr] you about thanks bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] he's just getting all of his stuff back out again but he's just getting all of his stuff back out again he's finished but i found another whole [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hi you're speaking to how can i help [usr] hi i've got an appointment booked for today but we don't need it anymore we think we've found another cause of the problem [sys] ok can i take your postcode please [usr] sorry the post code [sys] yes please [usr] [pii] [sys] yep [usr] [pii] [sys] and the first line of your address please [usr] [pii] [sys] miss [pii] [usr] that's it [sys] well thanks for letting us know but that's all been canceled now [usr] lovely thank [sys] thanks [usr] you [sys] a lot [usr] bye [sys] bye bye | 1Cancellation
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[usr] british gas we did [sys] thank [usr] a [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] what's my hometown [sys] good afternoon thank you for calling british gas you are speaking to [pii] from general services how can i assist [usr] hello i had a repairman today from diner [sys] i think [usr] come and check out my drains [sys] yes [usr] [pii] such a nice man but since he's gone my dishwasher's not working i don't know cos it the pipe that he was clearing out goes to my dishwasher and i was just wondering that if maybe he could come back [sys] then [usr] and check [sys] i will [usr] it over [sys] i can't promise that you can come back right now to check it over [usr] i know [sys] but [usr] not [sys] i can certainly [usr] not [sys] have [usr] right [sys] a look [usr] this moment but [sys] ok [usr] cos cos he cos i did mention to him about the the a banging noise and he said if that happens he said we'll just come back [sys] and [usr] again i was just wondering if i could book in to have someone [sys] certainly [usr] come in i'm [sys] i can [usr] sorry [sys] certainly have a look into that for you i can [usr] yes [sys] certainly have a look into that for you [usr] ok [sys] could you please confirm for me your first your first and last name [usr] certainly it's [pii] [sys] thank you much for that could you please confirm your first line of address your postcode and date of birth for me [usr] certainly it's [pii] [pii] and my date of birth is the 10th of the 3rd 1968 [sys] thank you much for that would you prefer to be addressed as [pii] or [usr] that's [sys] mrs [usr] fine [sys] [pii] thank [usr] [pii] [sys] you much [pii] [usr] be fine [sys] thank you much for that [pii] just to confirm after the blockage engineer was there the dishwasher's not working is the water not draining from the dishwasher or [usr] no that's that's what's happening cos what he what he did when he went cos he asked me to put my washing machine on he could check that and then after he went i put the cleaning fluid in to clean the dishwasher cos i do that quite often it would flush through the pipes but it's just not draining out but [sys] ok [usr] it worked perfectly fine last night [sys] ok [usr] and the lights are flashing [sys] you do have access to usable bathing facilities [usr] sorry but it's a dishwasher i can just wash in the sink [sys] i do understand ok bear with me bear with me a moment [usr] ok [sys] the next availability i have is i have tuesday all day which is 8 to 6 and then i have wednesday all day as well but wednesday i also have an afternoon slot which is 1 to 6 [usr] i think tuesday would be the best one because [sys] ok [usr] i'm at home going back at work on wednesday [sys] ok love certainly best contact number would be the telephone number you're calling on or would you to put a mobile [usr] could [sys] number [usr] i change that cos every time they send me a message i get a text message from my landline [sys] ok [usr] could i change it to a mobile number please [sys] certainly you can provide me with the mobile number please [usr] unless you can read mine it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] thank you much for that [pii] bear with me a moment will there be parking space available for the engineer [usr] ok next tuesday [sys] hello [usr] hello sorry ohh [sys] will [usr] well [sys] there [usr] were they [sys] be parking space [usr] ohh yes yes they were i thought you were just doing something [sys] no [usr] else sorry [sys] no [usr] this parking [sys] thank you much for that bear with me a moment i'm just waiting for your confirmation to come through while i wait for that i do see you have kitchen appliance cover with us would you to add any more appliances [usr] i am tempted about a dishwasher at the moment how much would it be to have dishwasher covered [sys] bear with me a moment i'll check that for you real quick just be a moment just gonna check on your slots ok but the appointment is all booked in for you long [usr] brilliant [sys] ok i'm just gonna check how much it would be to add a dishwasher on just [usr] how this [sys] be a few moments i'll just pop you on a brief hold while i check this pricing for you is that fine [usr] ok that's brilliant thank you [sys] thank you [usr] £2 a month isn't my i'll just stay here isn't it no i'll get back to her that is right i'm off work this is what people are gonna talk how many last time we i'm wait i'll leave it at five or seven 8.5 hours no 9.5 hours no no no i it depends how much it is i'm not paying too much you can do in general can't you because boss offered me take out for [sys] hi [usr] five [sys] [pii] [usr] years [sys] thank you [usr] hello [sys] much for holding the line for me [usr] no worries [sys] should you should you add the dishwasher to your other cover you have with your other kitchen appliances it will bring your total rem your total remaining balance to £503.81 that would be split amongst the reigning eight installments left on your policy before your renewal that would take you up to 63 02 on the 28th of january and then from the 28th of february until the 28th of august it will be 6297 [usr] i can't remember what i pay now can you remember what i do what i pay now [sys] currently now you are paying 5371 [usr] no i'll [sys] that [usr] leave [sys] would be an [usr] it [sys] extra [usr] then [sys] £9 to add your dishwasher [usr] that's that is quite a lot i mean it's not even a very old dishwasher no i'll leave it but thank you very much for checking [sys] it's a pleasure love no worries [usr] hm [sys] that is all booked in for you ok [pii] is there anything [usr] that's fine [sys] else you'd me to check sorry to do for [usr] no [sys] you today [usr] no that's it thank you thank you very much [sys] it's a pleasure you have a good day further [usr] i'm you ok bye [sys] thank [usr] bye [sys] you much enjoy the rest of the weekend and compliments of the season [usr] ok and you all the best [sys] thank you much bye [usr] ok bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] you're speaking to [pii] how can i help [usr] hi i have a plumber on dispatch out to my apartment but i haven't yet heard when he's got to arrive and i was wondering if there's an update [sys] i can have a look for you what's the postcode please [usr] [pii] [sys] it's [pii] let's have a look for you [usr] because i i can't arrange childcare unless the plan's gonna arrive in the next [sys] what's [usr] half an hour or i'm gonna have to rearrange [sys] and what's the [usr] it [sys] first line of address please and [usr] i'm [sys] what's [usr] sorry [sys] the first line of your address please [usr] [pii] [sys] confirm me your name please as well [usr] [pii] [sys] let's [usr] father [sys] have a look obviously it's an all day appointment it's booked any time up until six the it is assigned to an engineer but it's just scheduled i can try and give the office a quick call for you see what they're up to and they can see if they give me a bit of a rough but i tell you right now about giving the office a call [usr] i i spoke to the office earlier but they said that he would probably be here at three possibly latest four but i haven't heard [sys] it can [usr] from him [sys] be [usr] yet [sys] the they they try to give rough estimates but depending on obviously if you get stuck on a on an emergency or anything before and obviously that can delay i said i can try and give them a call now and see if they can give me an update if that's ok no problem bear with me [usr] thanks [sys] two seconds and i'll try and see if i can get a hold of him apologies i'm just getting the number now right i'm just gonna give just give him a call now i'll be as quick as i can hello hi i spoke i spoke to a chap in [usr] hello [sys] the local office he said he said the end i don't know the area very well i said at the moment the engineer in a in a w in a w post code i don't know how far away that is he said he's got he's got that one and he said you're either potentially the next job or the second job because there's another one in the area that's in w as well obviously you obviously sw that's all the that's all he could tell me they try they try to the engineer but he wasn't answering he he's either driving or he he he's currently on the on the job he was unable to answer that's [usr] in [sys] fine [usr] that case [sys] do you do [usr] i'm gonna [sys] you want [usr] have to [sys] to cancel [usr] cancel [sys] and then [usr] and [sys] ring [usr] rearrange [sys] us back to rebook or do you want to rearrange now while i've got you on the phone do you want me to cancel [usr] i'll [sys] this job [usr] have [sys] down [usr] to ring [sys] now [usr] you back tomorrow i think [sys] no problem i can do that for you now sorry about that i'll get that canceled for you now though right no worries thank you bye [usr] ok bye thank you | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] hi there i'm not sure if i've gone through to the right team but i just wanted to i i've got an appointment with you guys to unblock a kitchen sink pipe on monday and i was looking to cancel that appointment [sys] have you by any chance got the reference number [usr] it's my partner who made the booking er let me just quickly double check one second [sys] if not i can just take your postcode [usr] ok let's try the postcode then it'll be [pii] [pii] [sys] and the first line of address [usr] it'll be [pii] [sys] and can i get your name [usr] it would probably be under her name [pii] [sys] isn't it [usr] my name is [pii] [sys] perfect it's just under your name but i'll get that canceled [usr] ohh right [sys] for you [usr] cool that was it was gonna be monday at one we've managed to sort the issue out i'll just cancel it thank you very much [sys] no worries [usr] cheers [sys] see you bye [usr] bye | 1Cancellation
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[sys] hello welcome to british gas services limited authorized and regulated by the financial conduct authority although we cannot give advice or make recommendations on financial services products we can provide information to help you make your decision we record calls for quality and training purposes hello you're through to how can i help [usr] hello i've got a booking for dino on er between eight o'clock and 6 p.m. tomorrow i've got a booking reference i'd to cancel it cos we're not ready for you [sys] ok can i take your name please [usr] ok the booking is in my partner's name which is [pii] [sys] thank you and what is the my reference number [usr] it's dy [sys] yes [usr] dash w zero [sys] yes [usr] dash 317 [sys] yes [usr] 5630 [sys] ok and the first line of the address [usr] [pii] [sys] ok you you don't want to rearrange just to cancel it [usr] i cancel it for now and then i'll i'll i'll essentially we're having some building work and the drainage work hasn't been finished we're having a new inspection chamber [sys] i see [usr] we're not ready we thought the builder was gonna be ready cos they asked us to book you a week ago but then they focused on something else instead i don't want to [sys] ok [usr] pay to have the drains cleared and then find they're full of sand a few days later [sys] of course i understand no worries well the department is not open yet but i can give them a call at eight ok to tell them if you wish to cancel [usr] ok that's wonderful [sys] i'll cancel it with the local office ok not a problem [usr] ok can i take your name [sys] yes my name is [pii] [usr] [pii] [sys] [pii] or the [pii] [usr] [pii] i used to know her [pii] ok [pii] thank you very much that's very [sys] no [usr] kind [sys] worries [usr] of you [sys] thank you [usr] thank you goodbye [sys] that's ok ok bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you through to my name is [pii] how can i help you today [usr] hi i need to cancel my appointment that i booked for tomorrow please [sys] no problem could i have your postcode please [usr] ip 19 [pii] [sys] and the first line of your address and your name please [usr] [pii] and it's [pii] [sys] thank you excuse me i do apologize [usr] that's all right no worries [sys] ok that has been canceled for [usr] ok [sys] you [usr] brilliant thank you [sys] thank you much for your call have a good [usr] cheers [sys] day [usr] bye bye [sys] take care now [usr] bye [sys] bye [usr] bye [sys] bye | 1Cancellation
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[sys] good afternoon how can i help [usr] hello good afternoon my name is [pii] i'm calling from kings and co lettings in [pii] i i called earlier today to arrange [sys] all right my class for a minute [usr] for someone to go and look at one of the properties we manage they had a block kitchen sink and i think that was that was all booked in [sys] for tonight [usr] and for tonight [sys] right [usr] and we'd [sys] you should be [usr] to put a hold on it please because we we've had a word with someone else that's been and looked and we feel that it might not be a blockage it might just be the run of the pipework we [sys] right [usr] want to get because it's much money we're going to get that looked at first and then we'll come back to you if we need you to go [sys] right you want me to cancel that down and [usr] yes [sys] then obviously [usr] please [sys] just [usr] if you [sys] give [usr] would [sys] us a call back [usr] will do we'll give you a call [sys] if you need us [usr] if [sys] out [usr] is that all right [sys] not a problem at all [usr] all right that's canceled [sys] all [usr] then [sys] right ok lovely thank you very much [usr] thank you thank you bye bye [sys] thank [usr] sorry [sys] you [usr] can [sys] bye bye [usr] just [sys] bye [usr] take your name [sys] it's [pii] [usr] can i take your name [pii] [sys] [pii] [usr] right ohh [pii] sorry right ok [sys] no no [usr] [pii] [sys] no problem [usr] thanks [sys] ok [usr] very much [sys] thank [usr] bye [sys] you bye bye [usr] bye [sys] five minutes | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good afternoon thanks for calling this is you're speaking to [pii] can i take your name please [usr] yes it's [pii] [sys] fine thank you and can i take your home care reference number please [usr] i have got that on me have you could you search for it by the property instead [sys] can i take the post code then [usr] it's [pii] [sys] and the house number there [usr] it's number [pii] [sys] [pii] ok one moment [usr] thank you [sys] just searching for you [pii] [usr] that's correct [sys] number [pii] 19 [usr] no 99 [pii] [sys] 090 i beg your pardon i was gonna say there's nothing coming up at 19 ok i do apologize [usr] that's ok [sys] and can i take the first line of the address [usr] it's [pii] [pii] [sys] brilliant thank you and can i take your date of birth please [usr] 17th of the 2nd 1980 [sys] right thank you it won't be a moment i'm just gonna pull up your contract [usr] thank you [sys] ok yep how can i help [usr] ok right i've had a couple of plumbing issues over the last 24 hours there was one that unfortunately you guys weren't able to help out with yesterday it was an emergency and it's laps to get another emergency today i had it was a toilet blockage that happened yesterday and in the end because there's probably a record there but i i spoke to you guys about three times and in the end i had to get aaa local emergency plumber out and pay privately just that we could obviously have the use of the toilet what material item that i guess it's because of the power flushing maybe that was having to happen is there was already and and it seems to have come to that because we can tell from the color of of of of what's coming from the ceiling now is there's there there's already been a slow leak that i wasn't aware of that was happening to the fresh water pipe that delivers the water into the system of the toilet [sys] ok [usr] i had to call the same plumber out again this morning because when i woke up there was water that was starting to drip through the kitchen ceiling it's a very it's not a constant drip it's a very slow one he said it it's a priority job but it's something that we could take over and do again from tomorrow morning if i was gonna go down that route and do it privately i would just want to double check at the moment what could be covered on on what you would deem as if you redeem that as an emergency on the existing cover that i've already got because my experience is unfortunately with using you guys not for the british not for the the gas services side of things but for the plumbing services side over the last 24 hours haven't been good because as i said i i reported about the the toilet blockage yesterday afternoon and it still no i i ii i would lie to in effect a couple of times really unfortunately i was originally told it was something i would definitely allocate the job by seven o'clock i phoned back just before seven they couldn't even find a proper thing they had to do another reference raise another reference and then when that happened afterwards i was then told someone had come that evening i left it a couple of hours cos obviously we were desperate to use the toilet by that point and then i need to be told that it could be up until the end of the day for someone coming out that's why i ended up having to cancel that job and go with a a another plumber but obviously that has opened up a can of worms with an existing problem that was already there it makes sense because i had a a slight damp patch on my kitchen ceiling beforehand i didn't know where that was coming from we've worked that out now going forward really i just i need to know this this other guy's given me a quotation obviously that's a private job but i've obviously been paying for some time i've been a customer if you look at the record for some time paying into all his plumbing services the ba the guy's saying that this pipe that the the the pipe that's leading to the water in the system that needs to be sorted out because that's where the leak is coming from they would have to pull the whole system out and then part of their quotation is making the job good at going redoing the tiling around the area could you to me the cover is a little bit ambiguous to read i just wondered if you could tell me what would be covered if i was to try to book something for you guys if that makes [sys] right [usr] sense [sys] no no i understand the situation we have here is if a third party's been doing work on your toilet that that's leaking then british gas wouldn't have an engineer go out to to that job anyway cos again in your terms we wouldn't cover work from a third party [usr] right what do you mean you wouldn't cover work from a third party this is a separate issue that's happened the toilet blockage has been resolved but what's has opened up obviously i guess i'd say through the power flushing is an existing issue that issue is already there that's a second job [sys] power flushing isn't for your plumbing it's for your central heating [usr] sorry well sorry he the flushing that you did then i don't think that that caused it it was said that the the the leak was already there but it's exacerbated the issue if that makes sense the the leaks [sys] right [usr] have definitely been there beforehand because we can tell that because what's happened where the drip of water is coming in through the ceiling at the moment it's slightly dark there was already as i said to you there was already a a slight stone or a water stone but there definitely was no dripping as of last night that's only happened from this morning that's a completely separate thing but the dark where the pit of the ceiling i guess is coming in a little bit where the water is is a little bit of darkness there some mold and when the guy has had i've got him out to say for a second job this morning when he's had a look at it he's saying that the system is that that pipe into the system he said when he he has to put his hands up down the back he can't fix anything at the moment because it's a big job having to pull the system out he said that that that's all that that looks that's been there for some time cos you can tell just from the color the mold that's set in and the what he's wiped away does [sys] ok [usr] that make sense [sys] i can no i can certainly raise an appointment for you but as i say if the engineer goes out and obviously he would assess the situation if it's been work as you said if this other plumber that's gone out has caused the problem i'm not saying it's not been leaking before but if he's done work it's made the problem worse then potentially that wouldn't be covered but as i say i can certainly arrange an appointment for you [usr] ok but is that gonna be deemed as an emergency because i still do have water slowly dripping through the kitchen ceiling could that be done today or has that got to be something that i have to wait for an appointment [sys] well it depends on the availability i'll check availability when i'm raising the appointment and then i can confirm as i said i don't distinguish what's an emergency and not i would ask you some questions and the system would ascertain as to what's required and when [usr] ok [sys] ok bear with me a moment [usr] ok [sys] it's the is it the cistern in the toilet this leak [usr] no the pipe to the system the the one that's the fresh water that's going into the system [sys] ok [usr] not the system itself [sys] and it's a slow a slow dr you said [usr] it's a slow drip but it's still water that's coming through i imagine i've had to put a bucket under the drip area in the kitchen [sys] right you contained it with a bucket just now [usr] i am yes it's not flooding through but [sys] ok we put on the the job supply water pipe to toilet leaking and dripping and through to through ceiling into room below it's accurate [usr] did you say soil pipe [sys] no i said the supply water pipe [usr] right ok [sys] to the toilet [usr] to the [sys] is leaking and [usr] cos it's fresh water that's it it'll be the water that when you flush it's that water i clarified that with a plumber this morning it's not waste water [sys] ok right the earliest appointment i have would be monday the ninth as an all day appointment [usr] monday the ninth of october when there's when there's water dripping through the ceiling [sys] even confirming that that because it's contained [usr] well yes [sys] that's [usr] it [sys] as [usr] will [sys] i say [usr] it will [sys] i'm [usr] it will [sys] not [usr] build up i mean when you when you've got something that's just drip and then drip and [sys] i [usr] then drip eventually it will build up if you're looking at over a week [sys] absolutely i know as i said i've taken that's why i said i i don't distinguish what the the the priority is as from the answers that you give that the appointments arranged and as i say that the earliest available to answer your question would be monday the ninth [usr] right ok in which case all right thank you i think you you this is even even though last night obviously i was disgusted with the approach because i've already i was having a call back during the week to get the planning side of this canceled anyway this is just terrified that even more ok it looks i'm i'm left going down the option of the private plumber cos at least they can come out at 7 30 tomorrow to sort it cos [sys] ok [usr] otherwise i'm gonna end up in over in in a week over a week's time that's gonna cause even more damage on my ceiling and then i've got an even more expensive job then i'm gonna have to claim under house insurance and it's nearer life as well [sys] i understand as i said in terms of the job though from what you've told me that would be the earliest available do you want me to book that or do you want me [usr] no [sys] to leave it [usr] no no thank you no that's that's no cos that helps but that isn't gonna solve the issue when i've got water that's dripping down [sys] i understand that completely but as i say i've [usr] and and and i [sys] i can [usr] ok that's going ok all right thank you you've just confirmed it even more that i just need to cancel the planning services because i'm gonna be better off in the long term the home care cover doesn't mean anything it's it's pointless all right thank you very much thank you for providing me that information because that should help me make my mind up even more thank you [sys] no problem at all [usr] thank [sys] thanks for [usr] you [sys] your time [usr] all right [sys] thank [usr] bye [sys] you [usr] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to how can i help [usr] hi i've i've just made a booking in error i need to cancel it please [sys] er have you by any chance got the reference number [usr] it's delta yankee whiskey oscar 344 7615 [sys] and is mister [pii] [usr] it is [sys] perfect do you want me to cancel that [usr] yes please [sys] that's fine no worries [usr] thank you [sys] thank you bye [usr] right right | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're speaking to [pii] how can i help [usr] hello there i'd to cancel a call with you please [sys] do you have your post code [usr] [pii] [pii] [sys] just to confirm your name and the first line of your address there please [usr] it's [pii] and it's [pii] [sys] that's fine i'll get that canceled for you now no problems [usr] ok great thanks [sys] no [usr] very [sys] problem [usr] much [sys] bye now bye [usr] alright bye bye then | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes hello you're through to how can i help [usr] good morning my name is [pii] er i'm with british gas er what it is i'm i booked an appointment yesterday for a plumber from yourselves to come to us i've had to cancel but there is i've i've tried with british gas it's just impossible to try and get somebody to talk to er i need to cancel what it is i've got covid i don't want any i don't want a plumber to come to my house today [sys] yes sure sure what is the post code please and the house number [usr] right it's [pii] and it's [pii] [sys] thank you [usr] ok love and they were supposed to be coming in between eight and six i said [sys] ok [usr] i don't want him to come to me and i say it's not fair [sys] no worries i'll get the appointment canceled then ok [usr] ok that that's canceled is it [sys] yes yes [usr] that's [sys] yes it is [usr] great thank you very much for your time but i said i tried [sys] ok [usr] to get through the british gas and it were just green out houses what i mean [sys] bless you i'm sorry [usr] no problem thank you for your time [sys] ok [usr] i love [sys] well you you you take care ok [usr] thank you bye bye | 1Cancellation
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[usr] why does [sys] thank [usr] he [sys] you for calling dino rod partners [usr] nine [sys] with [usr] hours [sys] british [usr] £900 [sys] gas [usr] 800 pound per hour [sys] please listen to the options carefully [usr] what [sys] we can get you to the right team if you need any help with a drainage [usr] all [sys] problem [usr] in the bin [sys] press [usr] we'll [sys] one [usr] a dust [sys] if [usr] bin [sys] you require [usr] bag [sys] our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] hi i need to cancel a booking please [sys] you wanna cancel the booking ok what's the reason for it [usr] we've managed to unblock the the toilet [sys] ok that's fine what's your post code [usr] it's ex 14 [sys] ex four t [usr] three fs [sys] three ff e for echo and s [usr] xxx [sys] for x for x-ray [usr] x-ray [sys] 14 [usr] 14 [sys] 3 is it [pii] for ferry or s for sugar [usr] f for freddie s and then s for sugar [sys] -huh that fish what's the first line of your address [usr] [pii] [sys] ok that's all done for you right [usr] lovely thank you very [sys] you're [usr] for [sys] welcome [usr] your help thank [sys] bye [usr] you [sys] bye [usr] bye | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor good morning you're through to my name is how can i help [usr] hi i cannot hear you very well but [sys] hello is that is that better [usr] yes it is much better thank you [sys] ok [usr] right [sys] you're through to how can i help [usr] my name is i have an existing reservation for today for a for an engineer to come to my my house i no longer need it i wanted to transfer it to possible [sys] that's absolutely fine what's your have you got a reference number or what's the post code for the property [usr] the postcode is [pii] [pii] [sys] and the first line of the address [usr] [pii] [sys] and what's your name [usr] [pii] [sys] please [usr] from [pii] [sys] and was it for a drainage er avoid mine or plumbing [usr] yes [sys] what was it for [usr] it it it was for a block train [sys] ok got it here i'll get that canceled for you right away now [usr] thank [sys] then ok [usr] you [sys] awesome thanks for your [usr] bye [sys] call thank [usr] bye [sys] you thanks | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you how can i help [usr] hi i've booked a service for tomorrow i just want to cancel it please because it's all been sorted by seven [sys] can i just get your postcode [usr] it's be [pii] [sys] [pii] and the first line of address [usr] [pii] [sys] and can i get your name please [usr] [pii] [sys] perfect i'll get that canceled for you [usr] thank you very much for your help [sys] no worries take care [usr] bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you through to speaking to how can i help [usr] hello i've got a booking that i'd to cancel if it's possible if it's possible but it's er this [sys] that's [usr] morning [sys] fine mate what's the postcode [usr] it's [pii] [sys] and the first line of the address [usr] it's [pii] [sys] i'm just the name it was booked under [usr] [pii] [sys] that's all i'm right i'll get it canceled mate thanks for letting us know though [usr] lovely thank you very much [sys] no worries mate take [usr] cheers [sys] care bye [usr] bye [sys] bye | 1Cancellation
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[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you hello dino pluming [usr] hello one of your customers coming tomorrow to do a job for us but we've decided that we're going to go and put a portable hatching instead can we cancel that please [sys] what's your postcode please [usr] [pii] no 1 [pii] [pii] that's [pii] [sys] i just check all your details lovely just bear with us [usr] thank you [sys] it is it [pii] [usr] it is yes [sys] and let me just check the other one just hold on i haven't got a job boot off for the i've got you there right this for the morning and i'll get that canceled down [usr] ok that's perfect that's perfect thank [sys] no [usr] you very much sorry [sys] problem [usr] about [sys] no [usr] that [sys] don't worry thank you thanks [usr] ok [sys] bye | 1Cancellation
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning you reach we [usr] hi [sys] how can i help [usr] i had an emergency plumbing issue last night and i had a dino booked to come between anytime between 11 pm last night and 7 a.m. this morning but no one showed and i'm just wondering if you can check on it [sys] right 11 and seven that's not one of the times that we give but let's have a look what's the postcode [usr] eh [sys] please [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] the first [usr] [pii] [sys] line of the address please got you it's an mp a job just checking it orange it was booked last night wasn't it i thought the engineer's still working even the best bet is let me give you the direct number for the local office in the area they're open in a few [usr] ok [sys] minutes they're open at eight [pii] [usr] is it [pii] [sys] that's [usr] it's [sys] the one is that [usr] num [sys] the number you [usr] no [sys] just rang [usr] it's the number that's given in the text message with my booking and it doesn't work [sys] that's that [usr] well [sys] it [usr] it [sys] doesn't [usr] says [sys] work [usr] that it just goes to this message to say that the voicemail is full you can't [sys] they they're not open at the minute they'll be open after eight if you give them a ring in a few minutes the the [usr] ok [sys] line will [usr] ok [sys] be on [usr] thanks [sys] then all right [usr] bye [sys] no [usr] bye [sys] problems take care bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] how can i help [usr] i i've just rung on behalf of my mum [pii] er 82 year old [pii] she she she did book the she did we needed a drain unblocking today but er you couldn't come today and it's absolutely pumping out i i've just i'm just ringing up to cancel it please [sys] ok what's the post code [usr] [pii] no [pii] [sys] [pii] [usr] [pii] [sys] [pii] thank you you said number [pii] [usr] number [pii] [sys] ok no problem i'll cancel that for you now thank you for letting us know [usr] that's good that thank you [sys] bye bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good morning you're through to talk to how can i help you [usr] hello i've got a person booked in to come and give us a quote tomorrow i'm just calling to cancel it please [sys] ok no problem at all what's the what's the postcode of the job thank you [usr] it's [pii] [pii] [sys] thank you and the first line of the address thanks [usr] [pii] [sys] and your name [usr] cos i [pii] [sys] missus [pii] ok thanks for that now missus [pii] have [usr] ok [sys] you got somebody else or you just want to cancel [usr] someone someone managed to come and do it urgently we've had the job done [sys] no problem thanks for letting us know anyway [usr] thank [sys] thank [usr] you [sys] you very much [usr] ok [sys] cheers [usr] thanks [sys] thank you bye [usr] bye [sys] now bye | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services did that you can now book drainage services online or chat to our advisers online in a few easy clicks visit dyno dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold [pii] is the u k expert repair service offering fast professional solutions hello good morning speaking how can i help [usr] i've got a block toilet [sys] please [usr] blue 63 1 ju [sys] sure and is that residential address what is the first [usr] 10 [sys] time [usr] blackford close [sys] and just double check in there if you have a home care home save insurance policy your plumbing and drains [usr] but i don't know we twist [sys] right well because this will be done on a private basis with the one of cost that's all [usr] right how much would that be [sys] okay it would be a starting price of £212 or [usr] £212? i need to have it done please [sys] no problem and what's your [usr] it's [sys] name [usr] a mister [sys] ma'am [usr] [pii] [sys] no agent [pii] and then [pii] thank you she won't be there for you [pii] right and is that to normally take your address there okay sorry i didn't get beg your pardon a contact number if you could get that [usr] it's [sys] please [usr] 0121 [sys] i 121 [usr] six two double 383 [sys] cute and just double checking if there's any coveted or any of the health issues that need to be fair amount at the address [usr] no there's no covid i've got a dog but i've got no there's no covid [sys] okay alright thank you that's all booked and then boy system is gonna come out today as [usr] okay [sys] soon as possible [usr] thank you very much thank you [sys] thank [usr] bye [sys] you [usr] bye [sys] excellent bye bye bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to how can i help [usr] hello there i've got an appointment booked for thursday and i'd to cancel it please [sys] not to worry let's have a look at that for you just confirm your post code please [usr] [pii] [pii] [pii] [pii] [pii] [sys] perfect and just the first line as well please [usr] sorry [sys] just the first line of the address as well please [usr] [pii] [sys] perfect right ok you just want to get this job canceled [usr] yes please [sys] not to worry just confirm your name and contact number for me please [usr] it's [pii] and my contact number do you want my do you want my email [sys] if i could get a mobile number please [usr] alright [pii] [sys] [pii] [usr] [pii] [sys] perfect and just confirm no that's perfect you just want to cancel this job the one that's for the 28th [usr] that's it yes 28 job that's right [sys] perfect what i'll do then i'll go ahead and get this all canceled off now for yourself [usr] all right brilliant that's great thank you [sys] not to worry thank you very much [usr] all right then bye [sys] cheers [usr] now bye [sys] thank you bye | 1Cancellation
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[sys] to speak with someone about an existing job press one or for a new inquiry please press two whether your drains blocked or your taps leaking trust dino edinburgh to fix the job or [usr] hi there it's [pii] i spoke to you about an hour ago about a job [sys] that's [usr] i've managed [sys] good [usr] to get somebody to come at nine in the morning but i might might have somebody [sys] ohh [usr] that [sys] well [usr] can [sys] i'm [usr] come [sys] glad [usr] tonight [sys] that you managed to get the song sorted [usr] what i phone i know i phoned scottish water they're gonna come but i don't know if they'll be able to do anything because it's maybe private but i just can't seem to get [sys] hm [usr] the water to stop coming in i don't know is there anything you can advise that we can do to get the water [sys] i you [usr] to stop [sys] would need to it would just need to turn off if it's outside aye it would just [usr] or outside -huh [sys] and [usr] that's [sys] he's [usr] it [sys] tough [usr] it's [sys] to [usr] under [sys] have a specific [usr] it [sys] it's a key it's the external valve and stuff [usr] i know i've seen the guys [sys] it's not really anything [usr] -huh [sys] that you can do [usr] no that we can do ourselves [sys] ohh i know [usr] what [sys] but [usr] a nightmare [sys] you've got what i'll do is i'll cancel that down [usr] ok [sys] anyway i'm glad you managed to get somebody alright ok no worries thanks bye [usr] ok thank you ok bye bye | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need [usr] i [sys] any help [usr] i [sys] with the drainage problem press [usr] well [sys] one [usr] i tell you [sys] if you require our plumbing services [usr] i did [sys] press [usr] i sent [sys] two [usr] it reply [sys] or if you have an existing home care policy it's three [usr] i follow [sys] did you [usr] that [sys] know [usr] i have a call [sys] that you can now book drainage services online or chat to our advisors online in a few easy clicks visit [usr] no you couldn't [sys] dino [usr] i tried [sys] dot com [usr] that [sys] for details alternatively [usr] that's [sys] please [usr] right then [sys] hold and your call will be transferred to a customer service advisor [usr] thank you [sys] please hold [usr] tomorrow [sys] hello you're speaking to [pii] on demand how may i help right ok [usr] hello there i booked in a [sys] all right ok can [usr] one [sys] i can [usr] of your engineers [sys] i take your post [usr] to come [sys] code [usr] tomorrow to look at the drains but the drain situation has now resolved itself i did send an email but i didn't get a reply but [sys] and [usr] didn't [sys] your [usr] wanna [sys] name [usr] wait [sys] is [usr] have a wasted trip by yourselves i've got a number [sys] your first name [usr] yes bs 67 [sys] and the first line of the address [usr] t [sys] mr [usr] u [sys] [pii] [usr] and it's tomorrow between eight and one [sys] i've got it now that's great i'll close [usr] [pii] [sys] that off for you if you need us in the future just give us a call [usr] [pii] [sys] absolutely thanks for that [usr] [pii] [sys] ok take care bye [usr] that's great great it'd just be a wasted trip thank you for that bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry we record calls for quality and training purposes good day thank you for calling british gas you're speaking to aa how can i assist [usr] i need help i've been we've [sys] i need [usr] been phoning dina o to get somebody [sys] the dining [usr] out well it's a urgent cos [sys] good [usr] the the toilet is flushing [sys] be [usr] and it comes the water level comes right up to the very top of the toilet and also the the sewage pipe outside is gushing water and we can't get them to come they're supposed [sys] we [usr] to be coming last night and [sys] you [usr] never [sys] know [usr] came and the smart [sys] is [usr] it pardon [sys] it thank you [usr] pardon [sys] is it the fresh water or is it the wastewater [usr] it's the waste of the toilet [sys] it's the way [usr] that's coming [sys] you have [usr] out [sys] to tell [usr] there's [sys] me [usr] no [sys] now [usr] dirt in it at the moment but it's tissues toilet tissue coming out of the w with the water but the [sys] can i have the home care number please [usr] pardon [sys] can i have the home k number [usr] home home care for [sys] can i have the policy number customer [usr] account [sys] number [usr] number 910 [sys] yes [usr] double 06 six double 8746 [sys] aaa seven thank you your name please [usr] [pii] [sys] first line of the address with the post code [usr] [pii] [sys] 14 days for a drive right and lastly your date of birth [usr] 27th of the 11th 48 [sys] thank you please bear with me [usr] excuse me [sys] you are you available today [usr] yes we they should have come out [sys] yes [usr] last night we waited out up till midnight and they never came and if they they said if they don't come tonight last night they'd come this morning whether they've not arrived [sys] n not a man [usr] and it it said nearly half past nine [sys] yes that's what i see on my end that there was an appointment booked for you for yesterday could you please hold the line for me while i'm trying to contact the local office [usr] yes [sys] ok [usr] ok and no she goes every ok what is she doing [pii] sake come on been waiting 10 minutes now bloody efficiency man back outside to be self bleed and good not this when you take the money come on bloody hell where's she gone and where she's gone i'm freezing and hold the line for a minute hey how many minutes | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] speaking how can i help [usr] hello this is [pii] from the coffee table somebody is supposed to come to unblock a train today do how long it's gonna take [sys] sure what's the postcode [usr] sorry [sys] the postcode of the address [usr] [pii] and [sys] and the postcode please [usr] [pii] [sys] and the first line of the address please [usr] [pii] [sys] no worries bear with me i'll pop you through and they'll provide you an eta [usr] yes [sys] thank you to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please good afternoon [pii] [usr] hello good afternoon this is [pii] from the coffee tower but i was waiting for somebody to come to unblock my brain [sys] can [usr] i [sys] i take the postcode [usr] know if it's [sys] please [usr] yes that's [pii] [pii] [sys] sorry [pii] [usr] sorry [sys] [pii] i didn't get the first number sorry [usr] number eight number four b bravo e for echo [sys] ok bear with me one moment [usr] thank you [sys] hello [usr] hello [sys] hello i don't have anything for that postcode papa echo 82 bravo echo [usr] p for papa pp for peter e for echo n number eight number four b for bravo e for echo i did book yesterday [sys] i don't have anything for that postcode i'm afraid [usr] dear [sys] do you do who you had made the booking with at all [usr] i don't remember but they say they are going to come today [sys] what's that [usr] between [sys] now [usr] 10 to do something [sys] it is [usr] that [sys] ok bear with me one moment hello [usr] hello [sys] hello there were attending this afternoon [usr] this afternoon [sys] and is is it for the local coffee coffee shop [usr] yes local coffee shop [sys] ye it will be this afternoon any time between now and 6 p.m. but the engineer will call when they're on their way [usr] ok that's great just [sys] bye bye [usr] tell them that is the name of the shop is the coffee tavern just in case [sys] it's [usr] hello [sys] what sorry [usr] the name of the shop is the coffee tavern [sys] ok not a problem [usr] thank you [sys] perfect [usr] much thank [sys] thanks [usr] you [sys] take [usr] bye [sys] care bye bye [usr] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 16 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] no i mean what what was you get the table in the bottle [sys] at british gas we're hiring a new apprentice [usr] no [sys] every day until 2030 [usr] more [sys] powering the skills of the future and helping customers create greener more energy [usr] the [sys] efficient [usr] bottle [sys] homes [usr] that's bye bye i [sys] want to save a few £100 a year on your energy bills [usr] you think [sys] ask [usr] i'm [sys] us [usr] feeling [sys] how a high thermostat could help [usr] but i want about no number one is about [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] his phone going off [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too [usr] well [sys] got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills [usr] regard that [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit [usr] no [sys] it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon [usr] one [sys] monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year [usr] all 1 50,000 a day [sys] if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] got it [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter [usr] i was on the floor [sys] the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes [usr] there you [sys] to [usr] go [sys] protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated [usr] let [sys] pipe [usr] show it [sys] that [usr] to you [sys] stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one [usr] ok [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] i to do i don't know and i said and help you and i say [sys] at british gas we're hiring a new apprentice [usr] i [sys] every [usr] them [sys] day until 2030 [usr] i [sys] powering [usr] don't listen [sys] the skills of the future and helping customers create greener more energy efficient homes [usr] the doctor said you want to come in and thank you he goes stop that he goes fucking what you about what you and i said tell me and i don't know he goes and i said probably have more money and then we're going back and then pop goes they know what i got in the business not the [sys] want to save a few £100 a year on your energy bills [usr] a [sys] ask [usr] lot [sys] us how a high thermostat could help [usr] well i got t i ok but i can answer the next thing i don't do it but i want i would i would i would have got now i i should it was you four minutes after i still sometimes but they start up for something [sys] if you have home [usr] up [sys] care [usr] to [sys] cover [usr] something [sys] for your boiler [usr] and then [sys] and we can't repair [usr] i will [sys] it [usr] tell you [sys] we'll replace it for free [usr] it's [sys] if [usr] that [sys] it's under [usr] one [sys] seven years old whether we installed it or not [usr] it's booked for two minutes and that's where i was in the street having a drink in the game they were good and the night i say well you can go that way opposite [sys] at [usr] you [sys] british [usr] got [sys] gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can [usr] don't [sys] rely [usr] worry [sys] on [usr] about [sys] us tomorrow too [usr] no one is that it is maybe ok he's a bullet 98 it is not more [sys] a boiler that's over 10 years old a new energy efficient boiler could [usr] tell polly tell wy why i've got the name [pii] [sys] how can i help [usr] i [sys] i now [usr] i've been here tonight [sys] yes i can [usr] ok it's [pii] calling from the iron monkey [sys] hi [usr] hi i'm i i made a call about 25 minutes ago to get somebody out for emergency [sys] ok [usr] but my bdm has told me that i need to cancel it because they've sent somebody from the brewery today [sys] ok do you have the reference number of the job at all [usr] let me have a look on on my text message just bear with me one second [sys] no problem thank you [usr] 3611229 [sys] i i'm sorry i apologize i do apologize can you repeat that again [usr] you what sorry [sys] can you repeat one more time sir [usr] 3611 229 [sys] thank you three plumbers at this job [usr] you what sorry [sys] [pii] [usr] sorry mate i can't hear you what [sys] it's [usr] did you [sys] two [usr] say [sys] laps [usr] again [sys] in the background was it for a plumber ok [usr] i need to cancel it cause the brewery are sending somebody out i don't know whether it's what works another one of your guys or anything but they just told me i need to cancel what i've just ordered [sys] ok [usr] you me [sys] one moment sir i'll find [usr] thank [sys] it [usr] you [sys] and cancel that for you [usr] thank you not it can be done no no [sys] i find you but i'll get that canceled for you sir [usr] thank [sys] ok [usr] you very much ok see you mate bye [sys] no problem [usr] bye [sys] thank you bye bye | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well good afternoon my name's [pii] how can i help [usr] hi i had a i had a drain appointment booked with you today but i'm afraid i won't have to cancel it [sys] ok have a look if i could just take your postcode [usr] it's [pii] [sys] yep one moment i'm just gonna get into some details and is it being done under british gas cover or is it something to be paid for [usr] no it's not british gas it was something [sys] it's no problem and if i can just take your name and the first line on the address [usr] it's [pii] and it's two sets away [sys] ok doke that's absolutely fine no problem at all but we'll get that all sorted for you [usr] right thanks [sys] one moment [usr] a lot i might have i mean [sys] there [usr] i mean i might [sys] we go [usr] rearrange it for another time but at the moment i just can't be around today that [sys] right no [usr] thanks [sys] no worries [usr] a lot for that [sys] not a problem [usr] thank you [sys] you're [usr] much [sys] welcome [usr] bye bye [sys] cheers thanks bye bye | 1Cancellation
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're through to [pii] my name is [pii] how can i help [usr] hello i booked a drain appointment with you for today i only booked it yesterday but i don't need it any longer i need to cancel it [sys] okey doke let's see what i can do for you what's your postcode please [usr] it's [pii] up [sys] and [usr] to [sys] can you confirm your name and address for me [usr] it's [pii] it's [pii] i i have [sys] right [usr] a i have a plumbing appointment tomorrow and a drain appointment today i just need to cancel the drain one i've got the reference [sys] i was [usr] number [sys] gonna say i've got two appointments i've got two on here the drains one we can cancel that's [usr] but [sys] the reference number that ends 932 [usr] that's correct but the other one please [sys] that's [usr] leave booked in if that's [sys] leave [usr] ok [sys] that as it is no problem let's do that now cancel that customer right i've canceled the drained one for today [usr] ok that's perfect thanks much for your help [sys] no problem [usr] ok [sys] thanks for your call [usr] thanks a lot bye bye now bye bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino [usr] with [sys] rod [usr] cold [sys] partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press [pii] or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hello you're through to at how can i help [usr] hello there i need to cancel an appointment please if i may [sys] yes go ahead and do that for you what was your post code [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] ok and what's the first line of address [usr] i'm sorry [pii] [sys] what's that i think got it [usr] ok you cancel that for me [sys] and can i ask you what's the reason for canceling [usr] because they found out in fact it's the the cesspit not the the pipes [sys] right [usr] the septic tank sorry [sys] right it's a two [usr] you [sys] ok [usr] you don't do septic tanks i've got to phone the council for that one [sys] right ok [usr] ok [sys] it depends on what you need with the septic tanks but if you've got someone else to do it for you then that's fine i can go ahead and cancel that for you [usr] how much [sys] no [usr] do they [sys] problem [usr] how much do they charge [sys] what seems to be the problem with the septic [usr] well i think it must be overflowing [sys] right it needs to be unblocked is that correct [usr] yes well it needs needs to be taken away whatever it's full up with stuff they come and suck it out and take it away [sys] is it ok ok i i understand no problem ok i'll go ahead and cancel that job for you [usr] that's lovely thank [sys] ok [usr] you very much [sys] you're [usr] bye [sys] welcome [usr] bye [sys] take care now bye [usr] bye bye [sys] right | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hello good afternoon my name is mrs i we have i have booked one dino road service for drainage opening on thursday i think 28 [sys] ok [usr] but i would i would to change the date to a thursday after that [sys] let me have a look see if i can find it first of all what's the postcode of the job [usr] [pii] [sys] [pii] let me just [usr] [pii] [sys] see if i can find it [pii] and what did you say your name was again [usr] my name is i'm mrs but the the name the booking is in name of mr [pii] [sys] ok and what's your phone number [usr] i don't remember the other phone number by heart the mis mr [pii] number he's my tenant because i wasn't here i gave his telephone number i think it's [pii] something i can't remember the number of by her [sys] right [usr] if you want [sys] i [usr] i can [sys] can't [usr] just [sys] well iii i can't find a job booked in for that date [usr] because i've got the confirmation that somebody will call and it has been booked for that day [pii] [sys] have you got the booking reference number i'll try that instead [usr] alright please hold on i'll just check [sys] sure [usr] right now [sys] no problem [usr] the booking reference number is dyw 34 triple 204 [sys] ok let me see if i can find it under that then bear with me [usr] thank you i can give you the contact telephone number as well now [sys] right er what was the postcode again cos this looks different [usr] [pii] [sys] right this is a completely different post code that job's booked under [usr] why [sys] i've i've no idea i don't know [usr] i just filled that post code 25 it came to to choose between the two roads i chose to but road gave the door number online please can you change everything then cancel whatever you've got and please change the address for and do it for the thursday after 28th of [sys] right [usr] september [sys] but it does say [pii] but the post code is completely different [usr] how can it be there must be [sys] i [usr] some [sys] i've [usr] mistake [sys] no idea [usr] somewhere [sys] i don't know [usr] it is [pii] i did it comes it when you do the drop down menu it when you put the post code it gives you drop down menu which road and i chose [pii] [sys] it does say it does say [pii] it's just that the post code is different [usr] but it cannot give me the drop down menu if i had put the correct listing because i chose i didn't do manual filling of the listing can you correct that it is the post code is nw three [sys] right let me see if it lets right hang on let me see if it lets me change it n w-2 [usr] otherwise you cancel the book it how is that [sys] well it's in it's in a man's name he the per the man would have to phone up [usr] i see can you change it while i'll give you the complete details i gave you the reference number i gave you everything i [sys] but [usr] gave it man's name because it was he would be there and you will contact [sys] but [usr] him because [sys] i mean [usr] i [sys] i [usr] won't [sys] can change [usr] there [sys] i can change the post code it's not a problem but as long as it's the [usr] yes [sys] right one the engineer can get to the right place it's [usr] yes [sys] fine [usr] absolutely the post [sys] right [usr] is nw three i'm [sys] nwf [usr] the land lady for that property [sys] right [usr] and i am going to pay [sys] right ok no problem it's nw three [usr] two [sys] and [usr] hy [sys] what's the two [usr] to [sys] hy right ok [usr] harry harry yankee [sys] ok no problem right i've saved that then right at the moment it's booked in for the 28th and you want it booked in the thursday after that [usr] yes please [sys] right let me have a look what date is that that will be the i can't book [usr] 19 [sys] that far ahead [usr] 5th [sys] i can't book that far ahead [usr] ok can you do it for the third in that case for see second of october [sys] i can't the the the the latest that i can go to is the 29th of september i can't go any further than that [usr] i see in that case you the gentleman has to cancel it i can't cancel it [sys] what do you want to cancel [usr] can [sys] it completely [usr] i cancel [sys] you mean [usr] can i i want to cancel it completely and rebook [sys] ok [usr] in couple of days time [sys] ok good idea no problem [usr] ok please [sys] right [usr] cancel the booking [sys] ok [usr] and i'll [sys] there [usr] book [sys] you go [usr] it in couple of days [sys] no problem at [usr] is [sys] all [usr] it all right because i wanted it for this thursday that was not available [sys] no [usr] if you have anything for this coming thursday then i that that would be fine i will take it [sys] there there isn't unfortunately there isn't anything for the whole [usr] i [sys] of next [usr] know [sys] week to [usr] i tried [sys] be honest [usr] i tried they didn't give me time then i will try for the thursday after [sys] ok [usr] alright [sys] ok [usr] please cancel it now [sys] that's [usr] i'll rebook [sys] all canceled [usr] it in a couple of days time [sys] no problem [usr] alright thank you [sys] that's ok take [usr] thank [sys] care [usr] you bye [sys] bye [usr] bye bye [sys] excuse me | 1Cancellation
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[sys] good morning danny plumbing [usr] hello we've got a a gravity fed shower in the bathroom but we have an electric pump in the airing cupboard to increase the pressure the pump is working but there's a leak from somewhere i don't know whether it's the pump itself or the adjoining joint and i wondered if that was something you [sys] and [usr] can help with [sys] ok can can you see where the leak is coming from or you just can see evidence of a leak [usr] the i can more or less but i just can't quite see whether it's in the body of the pump or whether it's the the bits that go into it [sys] ok no problem [usr] it's [sys] there's [usr] it's definite [sys] certainly [usr] i've [sys] something [usr] got [sys] we can come and take a look at for you that's not a problem at all [usr] i've got a tea towel wrapped around it to just stop [sys] ok [usr] the water [sys] whereabouts is your property [usr] we're in [pii] just beside [sys] [pii] [usr] the [pii] you've you've come to [sys] ok [usr] us a number of times [sys] ok could i take your postcode and i can bring up your details [usr] yes it's [pii] [pii] i don't think [sys] thank [usr] the british [sys] you [usr] gas cover this do they showers and that because we we are we do have the home served and we've had you through that [sys] see you again [usr] but [sys] it depends what is leaking and obviously if you don't know they don't cover shower pumps and they don't cover showers but if it's pipework or what have you then they may they may cover it it all depends on what it is [usr] but [sys] it's completely up to you you can make an appointment through british gas and if it is then something that isn't covered we're more than happy to provide you with a quotation for [usr] no [sys] it [usr] no we'll we'll just go with you [sys] ok no problem what's the first line of the address [usr] it's [pii] [sys] ok thank you and could i take your name and contact number please [usr] it's doctor [pii] [sys] it was [pii] thank you and what's the best number for you [usr] can you see this number [sys] yes i can let [usr] yes [sys] me just jot it down [pii] [usr] yes [sys] no problem i should be able to get someone there within the next couple of hours if that's suitable for you [usr] no unfortunately today is no good because we've booked ourselves up with people but [sys] ok [usr] i don't know about tomorrow or friday we're definitely [sys] i can do an appointment tomorrow for you if that works best [usr] that would be brilliant i'm just a bit worried [sys] ok [usr] in case something really goes at the moment it's a drip [sys] no i completely understand i can get someone over tomorrow i should be able to get someone there in the morning for you if that's convenient [usr] what what time does that cover [sys] fine between eight and one [usr] all right ok no that's brilliant i mean if they can just give me a ring when they're on the way in case on [sys] yes of course they will always call when they're on their way that's [usr] out [sys] not a problem [usr] with the dog or something [sys] no problem at all they will give you a call on on your mobile number that i'm calling you on now as they're on their way [usr] that's brilliant thanks much for your help [sys] no problem thank you [usr] ok bye bye [sys] thanks bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] yes i hope you can i've booked an engineer to come and unblock my drain but miraculously it's unblocked itself can [sys] ok [usr] i cancel it [sys] of course you can what's the [usr] yes [sys] post code it's booked under [usr] [pii] [sys] have a look and what's your full name [usr] missus [pii] [sys] and if i could also take the first line of your address [usr] [pii] that's [pii] [pii] [sys] wonderful and if you don't mind as well just for data protection can i also take your contact telephone number [usr] yes [pii] [pii] [pii] [sys] that's what i've got right i'm [usr] i [sys] just looking i i can't see any i can see we've been to you before but that was over two years ago i can't see anything else booked in since then [usr] do you have a different phone number for [pii] [sys] no i i this is that you're speaking to i mean i can i say i can certainly see we've been to you before but that was in june 2021 and i can't see any other bookings since then [usr] no a chap said he'd come in a couple of hours [sys] what were you given a reference number at all [usr] no [sys] ohh right right i'll call that local office just to see if they've had anything bear with me [usr] thank you very much [sys] no problem i shouldn't be too long dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation hello [usr] hello [sys] hi i just spoke to that local office and they've got nothing booked either [usr] that's really strange [sys] i know what was it for blockage [usr] my yes my train was blocked blocked [sys] right ok i certainly definitely 100% cannot see anything but it it it's not a bad thing i suppose because you don't want to go ahead anyway but there's there's nothing to cancel as far as i can see and the local office have checked as well and and they've had nothing [usr] ok fine thank you for trying [sys] i don't [usr] anyway [sys] not at all i mean if anybody does turn up just say look i don't need it it's not a problem [usr] ok thank [sys] all right [usr] you [sys] that's ok you take care [usr] thanks bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to at how can i help [usr] hi i've booked a a drain cctv survey for today but i'm not very well i was hoping i'd be able to move it to monday please [sys] yes of course can i take the postcode please [usr] it's [pii] ok [sys] right i didn't quite catch the first part i can't i can't quite hear you [usr] sorry it's [pii] at the beginning [sys] y [pii] [usr] [pii] [pii] [sys] i didn't look [usr] [pii] [sys] right i'm gonna need you to confirm the address as well as your name please [usr] it's [pii] and my name's [pii] [sys] ok that's not an issue i'll go ahead and cancel that for you [usr] thank you [sys] thank you take care [usr] thank you bye [sys] right | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello good afternoon speaking how can i help [usr] hi i've just booked an appointment with you guys online but i'm just wanting to cancel it because i don't need it for the time being [sys] ok well that's good [usr] it's sn six seven eq the appointment hasn't been confirmed or anything yet i think you guys are gonna confirm it but i just wanted to cancel before you go through that [pii] [sys] what's your name please [usr] [pii] at [pii] [sys] and the first [usr] it's [sys] time yes sorry i just find the address [usr] [pii] [sys] thank you very much that's fine no problem we'll change that system [usr] lovely thank you much bye [sys] alright thank you bye bye bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing service online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon through to discuss the week how can i help [usr] hello there yes i had an appointment booked for my brother for thursday the 21st between eight and one o'clock i've got a reference i was wondering if you can cancel it [sys] what's the post code [usr] it's [pii] [pii] [sys] alright [usr] name of [pii] [sys] which number of [pii] score card [usr] one a one a [sys] alright that's fine that's fine [usr] i've got a reference if you want the reference [sys] no don't worry that's fine that's canceled [usr] ok because what's happened is it got really really bad the social services have just had to get someone in to deal with it they've just phoned me up and said that they're they're now now dealing with it now [sys] ok [usr] cos apparently otherwise i think the ceiling would have gone through it's been leaking a long time and he didn't know ok is that canceled [sys] cancel [usr] then [sys] line [usr] ok thank you [sys] no [usr] much [sys] worries [usr] thank [sys] thank [usr] you [sys] you bye bye [usr] thank you bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes discussing speaking how can i help [usr] hello mate i've got an appointment booked with someone to come and unlock my drain he's called me to say it's gonna be about half an hour but i've got gotta go out i've got an emergency my mum's been taken me to hospital i need to cancel [sys] bless [usr] the appointment [sys] your heart [usr] please [sys] bless your heart i hope all is ok with that [usr] thank you [sys] price of post code on the same time suppose quickly a man let's get the least important thing out of the way of getting rid of this job you can do what you need to be [usr] i've i've i've gotta go now unfortunately [sys] what's [usr] i'll [sys] the postcode [usr] have to re [sys] please [usr] re [sys] we can just get rid of this for you [usr] sorry [sys] what's the postcode please we can get rid of the job for you [usr] ok [pii] [sys] your name please and the first line of the address [usr] and two b [sys] and your name sir [usr] it's [pii] [sys] thank you very much thank you thanks and [usr] ok mate [sys] that's been taken [usr] i [sys] out from [pii] [usr] thank you i'll i'll call back to make another appointment [sys] you just do the more important things that will [usr] appreciate [sys] look after itself [usr] appreciate it mate thank you cheers bye bye [sys] no worries thank you [usr] great [sys] thanks then bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at [pii] how can i help [usr] hello there i i rang earlier to book a guy to unblock my sink [sys] ok [usr] and i'd to cancel that if i can please [sys] ok we can certainly look at canceling that for you and have a look was it done as a one off booking or was it through any home care cover [usr] it it it was er he he he he he somebody came back to me and said that they would do it next monday [sys] ok all right that's fine let's have a look at the post code please [usr] ip [pii] [sys] let's have a look and what's the first line of the address please [usr] [pii] [sys] ok let's have a look ok we can get that canceled for you and just confirm for me the the contact number that the job was booked with please [usr] [pii] [sys] ok perfect that's fine ok that is now all con canceled and closed down for you is there anything else [usr] true [sys] i can help with [usr] no that was that's very you thank you very much for that [sys] you're very welcome have a wonderful day [usr] i missed that but much of life [sys] you're very welcome take care now [usr] ok thank you bye bye bye [sys] but | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] ok [sys] or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi i think i might have an appointment for tomorrow i i've i've requested one anyway for tomorrow but i i need to cancel it [sys] ok what's the post code [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and what's the address [usr] [pii] [sys] and the name please [usr] it's [pii] [sys] no problem i'll get that canceled for you now [usr] ok thank you [sys] no problem take care bye [usr] bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes ok [usr] hello [sys] that [usr] i can't it's a very bad line i can't hear you [sys] name is [pii] how can i help you [usr] i've booked an appointment online but i i can't find how i had to cancel it hello [sys] hello [usr] hello i [sys] hello [usr] need hello i i booked an appointment [sys] do [usr] i [sys] you want [usr] i need to cancel it [sys] ok give me the job reference number [usr] hang on dywo 3479613 [sys] ok what's the first line of the address [usr] pardon [sys] your the first line of your address please [usr] [pii] [sys] and your name [usr] [pii] [sys] thank you i will cancel it now is there anything else you want me to do [usr] well thank you [sys] ok all done love take care [usr] thank you bye bye [sys] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good afternoon thanks for calling this is you're speaking to [pii] can i take your name please [usr] yes it's [pii] [sys] fine thank you and can i take your home care reference number please [usr] i have got that on me have you could you search for it by the property instead [sys] can i take the post code then [usr] it's [pii] [sys] and the house number there [usr] it's number [pii] [sys] [pii] ok one moment [usr] thank you [sys] just searching for you [pii] [usr] that's correct [sys] number [pii] 19 [usr] no 99 [pii] [sys] 090 i beg your pardon i was gonna say there's nothing coming up at 19 ok i do apologize [usr] that's ok [sys] and can i take the first line of the address [usr] it's [pii] [pii] [sys] brilliant thank you and can i take your date of birth please [usr] 17th of the 2nd 1980 [sys] right thank you it won't be a moment i'm just gonna pull up your contract [usr] thank you [sys] ok yep how can i help [usr] ok right i've had a couple of plumbing issues over the last 24 hours there was one that unfortunately you guys weren't able to help out with yesterday it was an emergency and it's laps to get another emergency today i had it was a toilet blockage that happened yesterday and in the end because there's probably a record there but i i spoke to you guys about three times and in the end i had to get aaa local emergency plumber out and pay privately just that we could obviously have the use of the toilet what material item that i guess it's because of the power flushing maybe that was having to happen is there was already and and it seems to have come to that because we can tell from the color of of of of what's coming from the ceiling now is there's there there's already been a slow leak that i wasn't aware of that was happening to the fresh water pipe that delivers the water into the system of the toilet [sys] ok [usr] i had to call the same plumber out again this morning because when i woke up there was water that was starting to drip through the kitchen ceiling it's a very it's not a constant drip it's a very slow one he said it it's a priority job but it's something that we could take over and do again from tomorrow morning if i was gonna go down that route and do it privately i would just want to double check at the moment what could be covered on on what you would deem as if you redeem that as an emergency on the existing cover that i've already got because my experience is unfortunately with using you guys not for the british not for the the gas services side of things but for the plumbing services side over the last 24 hours haven't been good because as i said i i reported about the the toilet blockage yesterday afternoon and it still no i i ii i would lie to in effect a couple of times really unfortunately i was originally told it was something i would definitely allocate the job by seven o'clock i phoned back just before seven they couldn't even find a proper thing they had to do another reference raise another reference and then when that happened afterwards i was then told someone had come that evening i left it a couple of hours cos obviously we were desperate to use the toilet by that point and then i need to be told that it could be up until the end of the day for someone coming out that's why i ended up having to cancel that job and go with a a another plumber but obviously that has opened up a can of worms with an existing problem that was already there it makes sense because i had a a slight damp patch on my kitchen ceiling beforehand i didn't know where that was coming from we've worked that out now going forward really i just i need to know this this other guy's given me a quotation obviously that's a private job but i've obviously been paying for some time i've been a customer if you look at the record for some time paying into all his plumbing services the ba the guy's saying that this pipe that the the the pipe that's leading to the water in the system that needs to be sorted out because that's where the leak is coming from they would have to pull the whole system out and then part of their quotation is making the job good at going redoing the tiling around the area could you to me the cover is a little bit ambiguous to read i just wondered if you could tell me what would be covered if i was to try to book something for you guys if that makes [sys] right [usr] sense [sys] no no i understand the situation we have here is if a third party's been doing work on your toilet that that's leaking then british gas wouldn't have an engineer go out to to that job anyway cos again in your terms we wouldn't cover work from a third party [usr] right what do you mean you wouldn't cover work from a third party this is a separate issue that's happened the toilet blockage has been resolved but what's has opened up obviously i guess i'd say through the power flushing is an existing issue that issue is already there that's a second job [sys] power flushing isn't for your plumbing it's for your central heating [usr] sorry well sorry he the flushing that you did then i don't think that that caused it it was said that the the the leak was already there but it's exacerbated the issue if that makes sense the the leaks [sys] right [usr] have definitely been there beforehand because we can tell that because what's happened where the drip of water is coming in through the ceiling at the moment it's slightly dark there was already as i said to you there was already a a slight stone or a water stone but there definitely was no dripping as of last night that's only happened from this morning that's a completely separate thing but the dark where the pit of the ceiling i guess is coming in a little bit where the water is is a little bit of darkness there some mold and when the guy has had i've got him out to say for a second job this morning when he's had a look at it he's saying that the system is that that pipe into the system he said when he he has to put his hands up down the back he can't fix anything at the moment because it's a big job having to pull the system out he said that that that's all that that looks that's been there for some time cos you can tell just from the color the mold that's set in and the what he's wiped away does [sys] ok [usr] that make sense [sys] i can no i can certainly raise an appointment for you but as i say if the engineer goes out and obviously he would assess the situation if it's been work as you said if this other plumber that's gone out has caused the problem i'm not saying it's not been leaking before but if he's done work it's made the problem worse then potentially that wouldn't be covered but as i say i can certainly arrange an appointment for you [usr] ok but is that gonna be deemed as an emergency because i still do have water slowly dripping through the kitchen ceiling could that be done today or has that got to be something that i have to wait for an appointment [sys] well it depends on the availability i'll check availability when i'm raising the appointment and then i can confirm as i said i don't distinguish what's an emergency and not i would ask you some questions and the system would ascertain as to what's required and when [usr] ok [sys] ok bear with me a moment [usr] ok [sys] it's the is it the cistern in the toilet this leak [usr] no the pipe to the system the the one that's the fresh water that's going into the system [sys] ok [usr] not the system itself [sys] and it's a slow a slow dr you said [usr] it's a slow drip but it's still water that's coming through i imagine i've had to put a bucket under the drip area in the kitchen [sys] right you contained it with a bucket just now [usr] i am yes it's not flooding through but [sys] ok we put on the the job supply water pipe to toilet leaking and dripping and through to through ceiling into room below it's accurate [usr] did you say soil pipe [sys] no i said the supply water pipe [usr] right ok [sys] to the toilet [usr] to the [sys] is leaking and [usr] cos it's fresh water that's it it'll be the water that when you flush it's that water i clarified that with a plumber this morning it's not waste water [sys] ok right the earliest appointment i have would be monday the ninth as an all day appointment [usr] monday the ninth of october when there's when there's water dripping through the ceiling [sys] even confirming that that because it's contained [usr] well yes [sys] that's [usr] it [sys] as [usr] will [sys] i say [usr] it will [sys] i'm [usr] it will [sys] not [usr] build up i mean when you when you've got something that's just drip and then drip and [sys] i [usr] then drip eventually it will build up if you're looking at over a week [sys] absolutely i know as i said i've taken that's why i said i i don't distinguish what the the the priority is as from the answers that you give that the appointments arranged and as i say that the earliest available to answer your question would be monday the ninth [usr] right ok in which case all right thank you i think you you this is even even though last night obviously i was disgusted with the approach because i've already i was having a call back during the week to get the planning side of this canceled anyway this is just terrified that even more ok it looks i'm i'm left going down the option of the private plumber cos at least they can come out at 7 30 tomorrow to sort it cos [sys] ok [usr] otherwise i'm gonna end up in over in in a week over a week's time that's gonna cause even more damage on my ceiling and then i've got an even more expensive job then i'm gonna have to claim under house insurance and it's nearer life as well [sys] i understand as i said in terms of the job though from what you've told me that would be the earliest available do you want me to book that or do you want me [usr] no [sys] to leave it [usr] no no thank you no that's that's no cos that helps but that isn't gonna solve the issue when i've got water that's dripping down [sys] i understand that completely but as i say i've [usr] and and and i [sys] i can [usr] ok that's going ok all right thank you you've just confirmed it even more that i just need to cancel the planning services because i'm gonna be better off in the long term the home care cover doesn't mean anything it's it's pointless all right thank you very much thank you for providing me that information because that should help me make my mind up even more thank you [sys] no problem at all [usr] thank [sys] thanks for [usr] you [sys] your time [usr] all right [sys] thank [usr] bye [sys] you [usr] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to my name is how can i help you today [usr] hi our downstairs toilet in our house seems [sys] hello [usr] to be [sys] you [usr] hello can you hear me hello can you hear me [sys] can hear you [usr] i do a downstairs toilet and our house seems to be r [sys] how [usr] dra [sys] can [usr] our [sys] i help [usr] downstairs toilet and the house seems to be draining really slowly i've just looked at our manhole cover outside and seems to be quite high up in the level i don't know if there's some blockage or or something that that's happened potentially within our house that's affecting the the the toilet downstairs [sys] ok and do you have british gas cover for plumbing and trains [usr] no i don't [sys] hello can you hear me [usr] i can hear you hello [sys] and is it a domestic property [usr] domestic [sys] is it a domestic [usr] it is domestic [sys] and i think the phone's a bit late for some reason [usr] ok [sys] can i take your first can i take your first and last name please [usr] it's [pii] and the surname is [sys] [pii] and can i take your telephone number please [usr] telephone number is [pii] [sys] [pii] [usr] [pii] [sys] that's great [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and the first line of the address please [usr] it's [pii] [sys] and the postcode [usr] [pii] [pii] [sys] [pii] thank you and do you have an email address i can take from yourself [usr] that is [pii] [sys] [pii] and there's no vulnerable adults at the properties there [usr] no [sys] thinking and it's just the downstairs toilet that's [usr] correct downstairs toilet it's just taking time and then outside in the manhole it seems to be some higher level there [sys] ok i'm just making some notes for the engineer what i'll do is pop this into the system and the system will tell me when we can get someone out to you [usr] ok [sys] and i'll meet you at the prices as well [usr] ok [sys] the next availability there is tuesday the 10th and prices would start from 100 and £80 including va t is that ok [usr] that should be fine [sys] perfect and you're ok to pay by cash or card [usr] that should be ok is there is there anything sooner or is it just just then [sys] no that's the earliest one due to the situation you have [usr] ok alright er that's fine what what i'll probably do is i'll i'll get back to you i'll see if i can get anyone sooner and then if if not i might give you a call back then [sys] right i'll get this canceled down for you then ok [usr] ok all right thanks for that cheers [sys] cheers [usr] bye [sys] bye [usr] bye | 1Cancellation
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold well good afternoon my name is [pii] how can i help [usr] hi i should have an agent coming out today but i'd to cancel it please [sys] ok and was it something to be done under british gas cover or were you just gonna be paying for the work [usr] er just paying for the work i've got sued coming up my garden [sys] ok and what's your post code [usr] b 774 b 2 [sys] and if i could just take your name and the first line on the address [usr] my name is [pii] and the first line of the address is [pii] [sys] ok [pii] no problem at all and you don't need it at all anymore [usr] no [sys] you wanna cancel it completely he said [usr] yes thank you [sys] no [usr] yes [sys] no problem at all that's absolutely fine there we go all sorted that's all canceled for [usr] thank [sys] you no [usr] you [sys] problem at all [usr] thank [sys] thanks [usr] you [sys] for let us [usr] bye [sys] now cheers thanks bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [usr] hello [sys] my name is [pii] how can i help you [usr] good evening i just rang and arranged an appointment for monday which i now need to cancel because [sys] that's fine [usr] i've got [sys] give me [usr] somebody [sys] the reference number please [usr] it's by w zero 341 7503 [sys] ok and what's the first line of the address please [usr] it's [pii] [sys] and your name i love please thank [usr] is [sys] you [usr] [pii] [sys] brilliant i will cancel it right now do you need anything else for me to do [usr] no as long as you have definitely canceled it [sys] 100% [usr] and [sys] it was canceled love [usr] ok and your name is [sys] my name is [pii] [usr] [pii] ok many [sys] yes [usr] thanks [sys] no [usr] thank [sys] worries [usr] you [sys] love have a lovely weekend bye bye [usr] thank you [sys] bye bye bye bye [usr] bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming services press two or if you have an existing home care policy it's three [usr] three [sys] did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to how can i help [usr] hi hopefully i think i'm absolute crackers now my husband has booked an appointment with you guys via a number he obtained from gas i've got a child who's absolutely voting all over the gas i he i think he's due today at three o'clock my husband works for [pii] i can't get through to him can you have a little look on your system cos it's i could do with canceling them and it's just sees him coming out cos this guy's gonna turn up and i'm gonna have to turn him away er is it you he might not even be you hopefully [sys] what's the postcode i'll double [usr] ll [sys] check for you [usr] [pii] [sys] and the first line of address [usr] [pii] [sys] and you wanna cancel that [usr] can i can i can i change it though can i do it and maybe do it on friday [sys] friday no problem [usr] he's 30 he's he's in we've only got one bathroom and his children's got something there which is not the best for anybody to come out i gave them the gas by then or saturday whatever i don't know what while you work [sys] just checking our friday is available bear [usr] all [sys] with me [usr] right [sys] two seconds [usr] thank you thanks it'd have to be afternoon after two if you've got anything please [sys] we're fully booked on friday the next would be saturday [usr] go on saturday perfect any time on saturday [sys] no worries [usr] it'd have to be morning time because the [sys] i don't [usr] sun's fighting [sys] have [usr] in [sys] anything [usr] the afternoon [sys] specific it'll be any time between 8 a.m. open until six engineer will give you a call when he's half an hour away [usr] that's fine go on you can liaise with them [sys] perfect [usr] from there [sys] and just to let it's not 1 70 for saturday is 212 it's just slightly [usr] ok [sys] higher is that ok ok perfect [usr] sorry the guy that was coming out i think he was coming out just to to price is that right i don't know was he coming out to i don't even know [sys] ok [usr] what's going [sys] there's no call out fee that's fine if you're just coming down and you're just looking to get a quote that's fine we can give you an obligation quote for an unblock you don't have a set price 100 and 70 on week days 212 for saturday [usr] can i ask you something then is this the i didn't even know i said my husband's got the number from british gas the shower is took them off our shower in our house they they british gas i've got a policy with them they've come out and they've apparently they've checked the background have they but then they've then requested that [sys] right [usr] dino come out to have a little look is that would that be right [sys] is it a blockage with the with the shower drain [usr] they don't they don't know the guy doesn't know the guy i they think it might be a blockage in the pipes behind it i've got a funny feeling it possibly is cos when i put my hot water on it's making a noise the ships coming in but the shower doesn't work at all you can hear the the motion of the motor in the shower you can hear it going but there's no water [sys] right [usr] that's coming out of the shower [sys] in this case we need to book a plumber then not a drainage engineer your policy with british [usr] right [sys] gas do if it covers you for plumbing and drains [usr] i pay something for plumbing and drainage yes i do [sys] ok [usr] with british [sys] let [usr] gas [sys] me just double check what's covered on the property bear with me two minutes [usr] all right cheers thank you [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation hi thanks with with the british class you're covered for your central [usr] that's right [sys] heating and kitchen appliance core as well what i'm covered your shower and stuff for plumbing and drains what i'll do for you is i'm gonna change this engineer that's coming down for [usr] right [sys] you [usr] ok [sys] to the plumbing office i'll get a plumber to come down and have a look at that shower unit for you because i don't think there would be a drainage no problem [usr] that's great thank you [sys] i'm just gonna check now what we've got available for plumbing wise bear with me two secs [usr] ok no problem that's [sys] it's [usr] all [sys] a good [usr] right [sys] job you did [usr] good [sys] because you [usr] job i found [sys] drainage [usr] you [sys] engineer [usr] that knows [sys] when [usr] what [sys] i [usr] you're talking [sys] need [usr] about [sys] aloma [usr] the guy would have had that in the name [sys] ridiculous [usr] of god's going on though you've got your bloody show doesn't we [sys] you're welcome [usr] you're a good guy thank you i was gonna say my two big ex-husband lives in the house with me is absolutely incompetent i had a feeling and he said something and i can't get hold of him and i'm right ok and i'm my middle child is i'm he can't come the guy coming in it's not fair on him and not here on my son he's lying on the bathroom floor as we speak but i've just gone do what i'm i'm sure to [pii] it it means i haven't got a clue about stuff that but that i don't [sys] exactly [usr] think it's the electric cos it's the plumber [sys] right [usr] cos that's [sys] ok [usr] the whole [sys] for [usr] point [sys] plumbing [usr] of a shower isn't it [sys] we can do friday for you but it'll be any time between [usr] is [sys] eight and [usr] it man [sys] six [usr] that for [sys] and you said you're not available today right [usr] hm [sys] fair [usr] no no [sys] enough [usr] i wouldn't i wouldn't let i wouldn't let me me in no it's not fair on him up the stairs either because he's lying he's got his head down the toilet which is not good either see i'm i'm on it early on friday which means i don't finish until three he's possibly [sys] it doesn't [usr] the same [sys] allow me to book [usr] what [sys] the weekend [usr] have you [sys] but i'll [usr] anything [sys] do [usr] else maybe [sys] i'll book [usr] over the [sys] it [usr] weekend [sys] for friday [usr] or [sys] for you and just [usr] next [sys] say [usr] week [sys] after three ok no problem [usr] do you mind and [sys] that's [usr] then just [sys] fine [usr] it's after three that that that would be amazing thank you [sys] all right that's booked in for friday i'll [usr] not [sys] make a note [usr] good [sys] that [usr] not [sys] they [usr] having [sys] need [usr] a shower [sys] to come [usr] that's [sys] after [usr] all i'm [sys] three [usr] gonna say [sys] they'll give you a call in a half hour away and then once they get there no worries once they get an obligation quote and then if you wanna go ahead with it it's just payment [usr] you [sys] with the engineer [usr] absolute [sys] by [usr] star [sys] cash or card ok 100% we'd rather just be there and then as well to be fair [usr] can i if if they can fix the deal and then do they fix [sys] all [usr] the deal and [sys] right [usr] then or do they go away and then obviously really [sys] no [usr] good's [sys] worries [usr] that [sys] you [usr] right [sys] have [usr] ok [sys] a good [usr] that's [sys] day [usr] amazing [sys] take care bye [usr] i'll go i'm right lovely thanks very much for your time you've been fantastic all right take care have a good day and you bye | 1Cancellation
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[sys] thank you for calling dino [usr] keep [sys] rod [usr] saying that [sys] partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] what your family then down the road [sys] we record [usr] well [sys] calls for quality and training purposes could i know my name's [pii] how can i help [usr] what it is i phoned you before about booking an appointment i've got a leak under my beth [sys] right [usr] i got the [sys] ok [usr] i got the text through and it's it's it's not all the 11th of october that the appointment is but it's it's not it's too it's too late really to wait that long [sys] right ok is it work to be done under british gas cover or is it something that was to be paid for [usr] it was just something that we were to prepared for i i just i just [sys] painful [usr] got you off the internet do [sys] right [usr] you want my details [sys] ok give me a give me a moment let's have a look what's happening if i can just take your postcode [usr] 02 [pii] [sys] me a second and if i just take your name and the first line on the address [usr] it's [pii] [pii] [sys] ok give me one moment let me just get into here and through the section here just a second i just need to do that and then i can get into my other screen do do do do do give me a second just need to get in this other bit here and then i can see what's going on date wise with it to the right ok right it's showing the first available one second is it leaking from un underneath the tap is it [usr] it's it's just a small drip but it's constant [sys] right [usr] i'd just to cancel the appointment please [sys] no that's fine but unfortunately the local team for some reason the 11th is the earliest but i'll get it canceled down for you apologies for that i don't know quite why they've got such a a long wait but i'll sort that for you to cancel it completely there we go that's all canceled for you no worries at all we'll leave [usr] ok [sys] you in peace [usr] then [sys] all right [usr] all right [sys] sorry [usr] then thank [sys] about that [usr] you bye [sys] all right [usr] bye [sys] cheers bye bye | 1Cancellation
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] that's about two [sys] did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com [usr] the f i know he called it [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] here at [pii] how can i help [usr] hi there i booked an appointment yesterday however i don't require the appointment anymore i just wanted to cancel it if possible [sys] ok let's have a look what's the postcode [usr] [pii] [pii] [pii] [pii] [sys] ok let's see what that and the first line of the address [usr] [pii] [sys] ok and just confirm for me the first line of the address [usr] [pii] [sys] apologies sorry the the contact number you booked the job with [usr] it will be [pii] [sys] perfect that's fine and you no longer require this appointment is that right [usr] that's right thank you [sys] ok we'll get that closed down now for you as you requested anything else we can help with [usr] no that's it thanks a lot [sys] you're very welcome thanks for your time and happy new year [usr] you too take care bye [sys] i | 1Cancellation
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[sys] thank you for calling dino [usr] keep [sys] rod [usr] saying that [sys] partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] what your family then down the road [sys] we record [usr] well [sys] calls for quality and training purposes could i know my name's [pii] how can i help [usr] what it is i phoned you before about booking an appointment i've got a leak under my beth [sys] right [usr] i got the [sys] ok [usr] i got the text through and it's it's it's not all the 11th of october that the appointment is but it's it's not it's too it's too late really to wait that long [sys] right ok is it work to be done under british gas cover or is it something that was to be paid for [usr] it was just something that we were to prepared for i i just i just [sys] painful [usr] got you off the internet do [sys] right [usr] you want my details [sys] ok give me a give me a moment let's have a look what's happening if i can just take your postcode [usr] 02 [pii] [sys] me a second and if i just take your name and the first line on the address [usr] it's [pii] [pii] [sys] ok give me one moment let me just get into here and through the section here just a second i just need to do that and then i can get into my other screen do do do do do give me a second just need to get in this other bit here and then i can see what's going on date wise with it to the right ok right it's showing the first available one second is it leaking from un underneath the tap is it [usr] it's it's just a small drip but it's constant [sys] right [usr] i'd just to cancel the appointment please [sys] no that's fine but unfortunately the local team for some reason the 11th is the earliest but i'll get it canceled down for you apologies for that i don't know quite why they've got such a a long wait but i'll sort that for you to cancel it completely there we go that's all canceled for you no worries at all we'll leave [usr] ok [sys] you in peace [usr] then [sys] all right [usr] all right [sys] sorry [usr] then thank [sys] about that [usr] you bye [sys] all right [usr] bye [sys] cheers bye bye | 1Cancellation
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