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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes good evening welcome to my name is [pii] can i take your name please [usr] abroad [sys] and the reason for your call today [usr] i was did you say i was born in [sys] ok yes download the pass yes [usr] sorry [sys] ok how how may i help sir [usr] i've got a my drains blocked [sys] do you have cover will it [usr] no [sys] ok is this for your house is it or [usr] yes [sys] are you wanting a one off i'm blocking [usr] a one off and blocking did you say [sys] or do you want to take out a cover [usr] no i just had one off in buddy [sys] ok well what we charge for that in day is 100 and £70 yes and what is it this block what's affected by the blockage [usr] well the toilet the toilet's blocked i tried to i tried to unblock the toilet myself i didn't work i phoned my pal who's a plumber he said on the top blocked the toilet he couldn't have given it to unblock he said phone or some company that to [sys] ok do you have a a working toilet at all [usr] no [sys] ok it would be tomorrow that we can get someone there at the earliest [usr] ok what time and [sys] let me have a look what what's your postal code [usr] yes got it two seconds buddy [sys] ok [usr] [pii] [pii] [sys] and first line of the address sorry [usr] [pii] [sys] thank you just waiting for the [pii] hours [usr] yes [sys] not worked i think they're there what's your name please sir [usr] [pii] [sys] what's your best contact telephone number [usr] sorry [sys] best contact telephone number sir [usr] a contact telephone number the one i'm phoning off of [sys] hey right i'm sorry about delays here there's an issue with the system that's why it's been slow blocked blocked only call to anyone vulnerably or health wise there [usr] sorry i couldn't hear you buddy [sys] anyone from full age or health wise [usr] is anybody vulnerable er no no [sys] ok ok it's been all day for trial between eight and six that i can book and yes and we'll telephone you about quarter of an hour or before we arrive [usr] say that again please [sys] any time during the day time tomorrow between eight and six and we'll phone you about quarter of an hour or before we get there [usr] ok [sys] ok it's all booked in then yes [usr] ok thank you [sys] ok that's cool and would you a the the contact number for your local office you could phone to chase or anything that to get it or [usr] would [sys] you [usr] i [sys] can just [usr] the [sys] phone back on the same number [usr] could i get [sys] hello [usr] for the for the local one [sys] [pii] [usr] two seconds buddy to write that down [sys] that will be open from eight in the morning yes [usr] i should say that again buddy [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] yes [usr] cheers buddy [sys] ok cheers thank you bye bye [usr] thank you bye bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're speaking to [pii] how can i help you [usr] hello could i book an appointment with somebody to unblock an outside train [sys] er you can use it domestic or commercial property [usr] er it's domestic [sys] ok and do you have a british gas home care policy at all that covers drains and plumbing [usr] no [sys] ok that's fine i can certainly take your details and check availability for you may i just take your post code [usr] it's [pii] [pii] [sys] [pii] [usr] [pii] sorry [sys] no it's ok i always get them mixed up ok i can check for that area i just need to take some details from you first and then i can check the availability may i take the first line of your address [usr] it's it's [pii] [sys] [pii] i'm just buying that is that in [pii] [usr] it is [sys] ok and may i take your name [usr] my name's [pii] surname's [pii] that's [pii] [sys] lovely and what's the best contact telephone number please [usr] it's [pii] [pii] [sys] lovely ok you said it's a blocked outside drain ok and is the drain overflowing [usr] er yes and no because we've had it's been quite recently but it's not overflowing at the minute it just needs [sys] all [usr] good [sys] right [usr] good clear out [sys] okey doke and is it affecting any facilities within your home your toilets or things ok and are there any vulnerabilities on site anyone with medical conditions or youngsters [usr] no [sys] ok is the drain accessible ok it's checking the availability for me now won't be a second [usr] thanks [sys] ok the earliest i've got is next tuesday which is the 19th i've got tuesday wednesday or thursday available on all day appointments between eight and six [usr] tuesday [sys] is tuesday fine ok you would be looking at charges from 100 and £70 midweek which includes bt but [usr] ok [sys] our engineers do give a definite quote on site before carrying out any work [usr] right [sys] ok and if they were to do the work there and then for you you just need to settle with the engineer on site is that ok [usr] can i do a bank transfer [sys] you may need to speak to the local office about that i can pop a note on for them to to give you a ring before the engineer comes out if that's ok [usr] ok [sys] all right no problem we're booking it for the 19th ok one sec right lovely that's all done for you [pii] you should receive a text confirming the job reference number and also the telephone for the sorry the telephone number for the local office [usr] ok ok i do i i am working on tuesday will will i get an estimated time of of what time they'll they'll be on site [sys] i can put pop [usr] that i can [sys] a note [usr] make [sys] on [usr] sure [sys] that [usr] i'm there [sys] our our engineers do give you a call about half an hour before they are due at at at your property but i i can put an extra note on just to see if the local office are able to give you more of aaa timescale on tuesday if that's ok [usr] that'd be great that'd be great thank you [sys] no problem i'll do that for you ok then [usr] ok thank you [sys] all right take care thank [usr] bye [sys] you [usr] bye [sys] thanks bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will [usr] and [sys] be [usr] we'll [sys] transferred [usr] have another leak [sys] to [usr] in [sys] a customer [usr] the state's office [sys] service advisor we record [usr] it does [sys] calls [usr] come up there [sys] for quality and training purposes [usr] are they that's probably where the pressure is from of course the one yesterday and now that this one's still blocked [sys] good afternoon thank you for calling dino [pii] speaking how can i help [usr] hi this is [pii] from graham fm at swansea university [sys] hello [usr] hello i just want to request an emergency call out for you guys to come to [pii] on the ground floor [sys] right ok i can have a look and do you have any british gas cover for plumbing and drains that of [usr] no not that i know of [sys] no ok and it's a commercial site is it [usr] swansea university [sys] ok and what's the post code to start off with [usr] s a 28 pp let me just double check f 28 pp yes [sys] s [usr] yes [sys] a two [usr] yes [sys] s a 28 pp [usr] yes [sys] ok and have we been out to you before do [usr] i believe yes [sys] all right let me see if there's anything here we have bloody hell we have been out er right let's have a look probably come out about twice a month are you from the actual university itself yet or [usr] facilities team [sys] right ok right [usr] with [sys] bear [usr] the facility [sys] with me then [usr] of contact you can you come through us to do jobs [sys] right see right bear with me we might as well have someone on site permanently let's have a look what was the issue again sorry a blocked toilet [usr] i think [sys] was [usr] it's a i think [sys] it [usr] it's a blocked shower but it's all there's a leak leak and i they just need you to come out and help i think they need there's a blockage we [sys] right [usr] need to clear the blockage with a jetter and get that sorted [sys] ok and was it did you say it was a particular room [usr] room [pii] [sys] [pii] right bear with me and the computer is asking me for a purchase order number is that something you have [usr] we can we we we raise a one shortly for you [sys] ok [usr] we're just waiting for the state's next door to raise their their the job on our system [sys] right and what should i put in there instead cos it's forcing me to put something in you see [usr] do they need a number or do you need to or is it just a waiting po number [sys] it it's it's however your company set the account up it's it's there it's it's those that want us to put it in [usr] i'm not sure i said [sys] right right god right bear with me [usr] i'm [sys] i'm gonna [usr] just [sys] have to try [usr] trying [sys] and [usr] to [sys] get [usr] call [sys] around [usr] i'm just gonna call and log it in before [sys] right [usr] the p os again raised just because i said it's coming [sys] right [usr] out quite heavily [sys] right i'll have to speak to a manager or something because it's i can't get past this screen without putting something in you see just [usr] ok [sys] bear with me i'm gonna have to put you on hold [usr] ok [pii] can you write me down [pii] number and or [pii] and [pii] just in case if they need to call someone the engineer comes out and back on the just to give my signal drops [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems [usr] one second but if it if it locks me up now i'll be you there a alan's upstairs there's a leak [sys] our comprehensive [usr] upstairs [sys] plumbing and drain services are available across the [pii] [usr] i dun [sys] and [pii] hello [usr] hello [sys] hi right my manager told me to put your name and number in there that just because if we don't get paid you see we know who to come back to [usr] no [sys] what [usr] worries [sys] was your name [usr] my name's [pii] [sys] [pii] and what's your telephone number [pii] [usr] it's this one i'm on [pii] [pii] [sys] [pii] [usr] [pii] [sys] right let me just save that first of all bear with me cos they get really funny you see if if you can't if you have to chase for payment and stuff that you see [usr] as soon as we got the job and we we we'll raise the po for you and you'll have the we'll send it over across then to your the [sys] ok [usr] that we've had [sys] right ok no problem right bear with me and is there anybody at the site who may be considered vulnerable [usr] no [sys] no right bear with me [usr] i do have the engineer our engineers out to you and their numbers for you to log just to call for the engineer to call them [sys] right ok right what's what's one of the numbers [usr] it is [pii] and [sys] [pii] [usr] his number is [pii] [pii] [sys] right ok i'll get the engineer to call [pii] then when they're on their way [usr] yes that'd be great [sys] ok bear with me [usr] this [sys] bear bear with me are you calling from graham asset management [usr] yes [sys] right bear with me it's asking me for some more information now and i can't find it hm right bear with me because i don't normally book these types of jobs in you see i'm gonna have to get somebody to have a look at it as well i don't work in that department you see but they're really busy we're picking up some of the calls to help them out give me one sec i just need to get a hold of somebody ok [usr] ok my god how much information do you god i need hello in [pii] they're just call log it but he he doesn't do this no more stuff he's helping out because the other team is busy and i was i get it and i'm just [sys] dino [usr] come [sys] is [usr] on [sys] the uk s expert repair service offering fast professional [usr] i didn't have the [sys] solutions [usr] po bit [sys] to building [usr] but i was [sys] maintenance problems [usr] just put my name and number that's fine should be i've just i'm on the phone to a rod i've given them [pii] number if you see them before me the [pii] [sys] our comprehensive plumbing and drain services are available across the [pii] [usr] any cash [sys] and [pii] [usr] you've got [sys] 24 hours a day 365 days [usr] ok [sys] a year provided by local [usr] ok [sys] teams of highly trained and equipped engineers [usr] and clear hello that came [sys] whatever your problem or situation an expert dino engineer will visit your home or premises and provide hello [usr] hi [sys] all right i've got it now just bear with me [usr] no [sys] there you go i put that in for you the will [usr] and [sys] get around [usr] that [sys] there as soon as they possibly can and [usr] the turkish [sys] they'll give [usr] family [sys] [pii] a call on that number you've given me [usr] ok perfect thank you [sys] ok no problem bye [usr] bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes i know with one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] but not now [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] good afternoon you're through to [pii] at how can i help [usr] hi hello i seem to have a problem with my outside drain at the side of the house there's there's stuff coming up from under the manhole cover [sys] ok do you have british home care cover do [usr] sorry [sys] you have british gas home care cover [usr] i no i don't [sys] ok that's [usr] no [sys] fine could i take your postcode please [usr] [pii] [pii] [sys] thank you ok no problem and what's the first line of your address please [usr] [pii] [sys] thank you ok that's great ok and just to confirm this is a domestic property [usr] yes [sys] ok [usr] yes [sys] and can i please take your name [usr] it's miss [pii] [sys] ok [usr] on the moa [sys] ok and just to confirm [pii] the number that you're calling from is that the best number to reach you on [usr] it is [sys] ok [usr] yes [sys] i've got [pii] [usr] yes that's right [sys] that's brilliant thank you much ok i just need to ask are there any vulnerable people at this property three [usr] there [sys] ok [usr] are three i'm a care manager and i've got 33 people with learning disabilities [sys] ok [usr] in the house [sys] and the blockage is it affecting the toilet in any way [usr] no no i just noticed this morning that the sinks were taking longer to drain the water away and then i just got back from shopping and there's all this stuff coming out from under the manhole cover at the side [sys] ok [usr] of the property [sys] and the stuff that's coming out does it look sewage or toilet waste [usr] it does look [sys] ok [usr] sewage [sys] and are you available today [usr] yes i'm [sys] ok [usr] here [sys] ok i just need to confirm would you be happy to pay the engineer on completion today [usr] yes well how much do you think it's [sys] i'm [usr] likely [sys] just [usr] to [sys] gonna [usr] be [sys] bring up the price list now [usr] well he he'd have a card [sys] it [usr] reader [sys] does yes [usr] wouldn't [sys] you [usr] he [sys] can pay cash [usr] i'd [sys] or card [usr] or cash no it'll be [sys] ok [usr] fine [sys] no problem ok monday to friday the price is from the hours of 8 a.m. and 6 p.m. are a standard price of 100 and £80 now that's [usr] yes [sys] brilliant [usr] that's fine [sys] thank you much ok i'm just gonna add some notes here to let the engineer know there are vulnerable people present manhole at the side of the house is overflowing with sewage ok this is an emergency i can't [usr] yes [sys] tell you when the engineer will be there but he will be there as quickly as he physically can be what will happen is he'll give you a ring about half an hour before he's due to attend would this be all right for you [usr] absolutely fine it's [sys] yes [usr] likely [sys] absolutely [usr] to be today [sys] no [usr] perfect [sys] problem [usr] thank you [sys] i'm just gonna confirm the work order and i'll give you the number for your local office in case anything gets worse or you just need to find out how long your engineer will be ok [usr] ok [sys] ok are you ready to take the number down ok [usr] yes [sys] the number [usr] yes [sys] is [usr] i am [sys] [pii] [pii] [pii] [usr] [pii] [sys] yes [usr] [pii] [pii] [sys] ok well that's all booked in for you and i really hope you have a lovely day [usr] thank [sys] no [usr] you [sys] problem [usr] thanks [sys] thanks for your call [usr] for your help [sys] and bye now bye [usr] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] what was one [sys] i'm | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are good morning speaking to how can i help [usr] hi we've got an external train that's blocked it happened [sys] a [usr] go on no [sys] property [usr] go on sorry [sys] you gotta go what's going on with [usr] no [sys] it [usr] it happened it happened in february and i think it's probably the same thing where something's got down and then leaves or whatever have got down and it's just blocked [sys] right [usr] the exit but it's just making things gurgle inside and i think it's only a matter of time until it starts coming back the wrong way [sys] i agree the warning signs now don't they [usr] definitely [sys] was it dino that came out originally [usr] it was [sys] well what's your postcode please [usr] at [pii] [pii] [sys] [pii] right first line of the address [usr] [pii] [sys] just your name please [usr] er [pii] [sys] you paid for it last time you don't have any cover with british gas for plumbing and drains now [usr] no [sys] do you or are you gonna be paying [usr] i don't think [sys] again [usr] no [sys] there you go and there's a residential property you probably remember from the last time anyway what we do we come out have a look at it before the engineer does any charge it will work they'll confirm the issue and a fixed price from there you can go yes or no if it's a yes it's cash or card on completion if it's a no there's no charge now what did you pay last time let's have a look we have had a price increase since then mine not nothing massive mind an extra £10 if it is just a blockage you'd be looking at 180 including that to do it last time i mean well luckily enough i mean it's only today that that price increase [usr] that's good [sys] took place to be fair right where are we any medical conditions vulnerabilities on site that are relevant we'd need to know about [usr] no no [sys] no and the best contact number for you dean [usr] this one it's [pii] [pii] [sys] [pii] [usr] [pii] [sys] got you and you've still got a usable toilet in the property at the minute everything's still working [usr] yes [sys] or not [usr] but i say it's it's good it's starting to gurgle i but it's only me here at the moment but it will we'll be fine [sys] no it's fine at the moment right let me just see when it's gonna be right ok at the minute we'll be looking at tuesday next week [usr] ok [sys] however however i know you said there's obviously early signs at the moment if it turns out it gets worse and you've got sewage overflowing anywhere or you've not got a toilet you can use if you give us a ring we'll see you same day [usr] ok i i think just based on what happened last time we're we're trying to stop i haven't had a shower for for since yesterday i think we are probably a couple of toilet flushes away from that coming up it comes up in the bath [sys] right fair enough right ok when are you available are you available today then [pii] [usr] that if if you if you if you turn up i can make myself available [sys] right i'll put it on for today then [pii] engineer will give you a ring when it's about half an hour away and you'll [usr] ok [sys] get a text confirmation [usr] perfect [sys] in a minute put it there's [usr] yes [sys] no medical conditions or vulnerabilities you said [usr] no [sys] did [usr] no [sys] you there's nothing [usr] nothing [sys] that [usr] nothing no [sys] no right i'll put it on today anyway we'll see you as soon as we can today [usr] ok perfect thank you very much appreciate that thank [sys] all [usr] you [sys] right then no worries mate take [usr] cheers [sys] care bye bye [usr] goodbye [sys] bye bye [usr] bye bye [sys] bye bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to [pii] can i help [usr] hi we've got a drainage issue on the outside of our flat and i just needed to see if it's possible to get someone out today [sys] can i take the postcode of where you are please [usr] it's [pii] two se sierra echo [sys] and do what's overflowing there is it toilet water or is it [usr] well there's both there's two drains there's the main manhole cover which is where the pipe for the toilet waste goes and that's blocked and then there's also a there's the drain that gets the water from the sinks and the bath and things that and that is also quite blocked up it appears to be both [sys] ok for us just simply because you've got toilet waste overflowing it does go down as an emergency [usr] ok [sys] it doesn't cost any more but it does mean that they'll be out to date [usr] ok perfect thank you [sys] can i just take that full postcode again please [usr] it's sw [pii] [pii] [sys] yup [usr] [pii] [sys] thank you and the first line of the address [usr] it [sys] please [usr] is [pii] [sys] ok and this is your own premises as that [usr] yes on premises [sys] and you don't have british gas home care for plumbing and drains [usr] we don't know [sys] no [usr] no i was about to sign up for it but i thought if i sign someone had mentioned this to me the other day when we had a toilet issue but i thought if i ring up and go on there today and instantly put a claim in they're gonna assume something's not quite right [sys] there is there is a period when the policy is first taken out before any claims will be accepted [usr] i thought [sys] simply [usr] that [sys] for [usr] be [sys] that reason i'm afraid [usr] no it's fine unfortunately we don't have that [sys] sorry which number was it was it 191 [usr] 193 19 [sys] all right [usr] it well tech [sys] and can i take [usr] technically it's connected it's the drains for 193 and 191 but we'll give [sys] ok [usr] you access through 193 [sys] right and can i take your name please [usr] my name is [pii] it will be [sys] and your surname [usr] someone else that's gonna be here to let the person in because i unfortunately i've got meetings today but [pii] [sys] ok [usr] is my name [sys] and the best phone number please [usr] is [pii] [pii] [sys] ok and just to check there's no one in the property with any vulnerabilities or anything that [usr] no there's not no [sys] and it's the trains outside is it [usr] yes it is we put we poured drain unblocking internally because we thought it was just internal issues but then that hasn't helped it and when i went outside and lifted the drain hole cover up i can see it's all blocked down the [sys] ok yep that's everything booked in now what will happen is that the guys themselves will call when they're on the way they'll come around and do an inspection sorry go on [usr] i was just gonna say is there because i can't be here i've had to arrange for a friend to come and to be here but he's got a couple of meetings is there any way to get a slot [sys] well i'll i'll see if it lets me do am o pm but obviously with the guys themselves calling when they're on the way it's not convenient for you you can always say to them look we'll be free at this time if there's anyone available then [usr] ok [sys] and i can put it in the note to what's gonna be better for you is it am or pm or [usr] pm [sys] just something [usr] is better [sys] right i said it does say pm in there hopefully when the offers come in and they start allocating the work they can then sort sort that out [usr] ok [sys] the guys will come around and do the inspection as i said both their inspection and call out are free they can check for a problem if they do find the blockage then the price starts at 80 including va t then it's a cash or car payment to them once they're finished [usr] ok that's fine [sys] all right that's all for now [usr] perfect thank you very much [sys] all right [usr] thank [sys] no problem [usr] you [sys] thanks [usr] bye [sys] bye bye bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes how can i help today [usr] hello [sys] ok [usr] hello hi i was just wondering if i can book a job outside my shop the grain is blocked [sys] what's the issue [usr] it's just a drain blockage i don't know what why outside in the back of the shop it's the drain just keeps overflowing when i'm trying to do my prep [sys] ok no worries can i take your post code please [usr] it's [pii] [sys] and the first line of your address please [usr] it's [pii] [sys] thank you [usr] ok [sys] won't be a second i'm just looking for that address now white house fish bar is that [usr] it's a chip shop [sys] and do you have a british gas policy covering plumbing and drains [usr] not there no [sys] ok can i take the company name please [usr] it's the lighthouse fish bar lighthouse not white house [sys] right ok it's there you go and your first and last name as well [usr] it's [pii] [sys] would you be able to spot up for me please [usr] [pii] and then surname [pii] [sys] thank you [usr] ok [sys] and your best suitable contact number as well is it the one you're calling from now ok perfect i'm just putting that in for you now [usr] do how long before someone can [sys] what's [usr] come out [sys] that sorry [usr] sorry do how long it will be before someone [sys] i just [usr] can come out [sys] need a little bit more information to put through on my computer and then it will show me where [usr] ok [sys] you say it was a blockage o outside [usr] in [sys] ok [usr] the garden [sys] is it over flowing is it overflowing [usr] sorry [sys] with [usr] it's overflowing [sys] sewage or over over waste water [usr] i'm not there currently but i think it's [sys] right [usr] just other stuff it's [sys] ok [usr] not sew [sys] no worries ok is it causing any problems inside the building [usr] i i think it's just not let obviously not letting us do anything drainage wise cos it's coming back up [sys] ok [usr] at our side [sys] right ok i'm just having a look at the availability now see what i can get you booked in for right ok we can get you booked in for today anywhere between nine and six o'clock [usr] 960 [sys] i know it's a long [usr] wow ok [sys] time period but the the engineer gives you a call when he's on the way and if you call us back [usr] ok [sys] in about half hour to 40 minutes we may be able to get a better time for you you no worries [usr] alright then [sys] have [usr] all [sys] a nice [usr] right [sys] day [usr] cheers thank you [sys] bye bye [usr] thanks bye bye bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to dino my name's [pii] how can i help [usr] ohh good morning [pii] i've been trying to get hold of you taffs well office but it's either permanently engaged or it comes back saying there's a fault i'd [sys] ohh [usr] to [sys] right [usr] have somebody visit me please i have a blockage in my drain from the toilet to the [sys] right [usr] inspector cover [sys] ok well let's have a look at getting it all booked in for you if i can take your postcode [usr] yes it's [pii] [sys] yup [usr] [pii] [pii] [pii] [sys] blue [usr] and it's house [sys] pad [usr] number three [sys] that's just going to here we'll get some details set up number three air ok and it's [pii] close is that right [usr] that's correct [sys] perfect [usr] yes [sys] and it's your own home is it you own it as well as live in it don't [usr] yes [sys] recommend [usr] that's correct [sys] it perfect [usr] yep [sys] and if i could just take your name [usr] it's [pii] [sys] not [usr] him as a snooker player but no relation [sys] there we go [pii] that in there do you just have the one toilet in the property or is there just one affected other's ok or [usr] it's just one toilet yes it's a it's a bungalow [sys] right ok no worries ok just a moment just pop in the center here and just while i'm in this section is there any vulnerabilities you'd the engineer to be aware of any medical issues mobility anything that anybody property [usr] no no no we're both in our seventies my wife and myself and we all we all the medication as we are as we get older [sys] d [usr] but [sys] don't worry [usr] nothing [sys] i'm diabetic i'm rattle a pill [usr] could [sys] off myself i know [usr] well strangely enough my gp has just put me on a diabetic [sys] right [usr] tablet but it's for my heart not for [sys] right [usr] diabetes i got a rhythm fluctuating heart and they found out that the sugar is too much in the blood [sys] right [usr] for the [sys] ok [usr] heart [sys] but yes it's it's there's a lot of a lot of things that can be traced back it's high blood sugar [usr] and i [sys] isn't [usr] think [sys] there [usr] the more tablets they're on the more separate we are to having problems [sys] they just it just seems a never ending cycle doesn't it sometimes i feel it's another tablet we've [usr] how's [sys] just [usr] the [sys] but [usr] wife said [sys] we found something else and what have you [usr] and by the way this this tablet can kill you be [sys] the [usr] careful [sys] list of side [usr] when you take [sys] effects [usr] it [sys] is longer than the the rest of the lea p leaflet put together isn't it [usr] ohh is [sys] where is that [usr] by the time you do the leaflet you could have passed away [sys] right let's pop this into here right it's an only toilet right let me go pop that into that what we can do is we can pop it in and to get it looked at as soon as possible today for you it's a fixed cost normally [usr] thank [sys] as [usr] you [sys] long as it's just debris build up in the drain there's not damage in there it's not collapsing or anything [usr] no i think it possibly is the thing is we we're a semi detached bungalow and the semi detach next door we have a joint driveway which is which we've had block paved [sys] right [usr] between us years and years ago i've got no inspection [sys] right [usr] cover outside my bathroom but it's just on the driving they're quite friendly it's [sys] ok [usr] only a matter of rodding really [sys] right [usr] about 10 ft [sys] right [usr] 3 [sys] ok [usr] m [sys] no [usr] at [sys] problem [usr] the most [sys] at all but we can have a look at that for you i say it can normally be done as a fixed cost for if it's just debut build up no call out fees or hourly rates involved or anything even if it needs jetting to get rid of it that's all included in the cost for it anyway [usr] i that that possibly might be it to be perfectly honest though i tried to jet it myself on the weekend because it it i have a jet there from from machine mart in [pii] but it's the the pipe wouldn't fit the the [sys] ok [usr] jet wash i got from lidl's [sys] no i mean [usr] it wouldn't [sys] obviously [usr] work [sys] we we've got we've got one that has a bit more power behind it for it if need be but as i say it's all included [usr] i [sys] in the [usr] i [sys] cost though it's 100 100 and £80 including va t [usr] good [sys] as i say that should be everything you don't pay [usr] fine [sys] till the end of [usr] fantastic [sys] ca [usr] does [sys] well [usr] he does [sys] either [usr] he take [sys] is fine [usr] card cash or [sys] you [usr] what [sys] don't pay anything till after it's done engineer sorts that at the end but if card works [usr] right [sys] for you that's fine cash exactly the same matters not to us whichever [usr] that's [sys] works best for yourself [usr] when it when it comes when it comes to rotting drains i'm an ex [sys] you [usr] engineer for 38 [sys] you've had [usr] years [sys] a bit [usr] i've done [sys] of [usr] a bit [sys] a [usr] of [sys] bit [usr] rotting [sys] of going with three ducks and everything else no doubt to get get them cleared [usr] my [sys] but [usr] god [sys] no right [usr] you [sys] let's [usr] can you [sys] pop [usr] can [sys] this [usr] tell [sys] into [usr] me [sys] here we'll bob it through what's the best number to give you a call on to let when we're on the way because we'll ring you 20 minutes ok [usr] i'll give you both numbers the the thing [sys] right [usr] is i'm [sys] ok [usr] on the house phone now it has got [sys] ok [usr] a call guardian but as long as they see where they are i can leave it through [sys] yup [usr] the the landline is [pii] [sys] yup ok [pii] [usr] [pii] my [sys] yep [usr] mobile number is [pii] [sys] yep [usr] [pii] [sys] [pii] ok doke i'll pop [usr] [pii] [sys] that one in there as well and then they've got both together and it does ask if you have a contact email address do you do you use your email or not yup [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] it's quite a nice easy one isn't it get people with no wisdom all sorts of things [usr] yes [sys] at [usr] yes [sys] times but no [usr] well [sys] no [usr] i'm a i'm a simple as we [sys] keep [usr] used to [sys] it [usr] say [sys] simple [usr] in in [sys] stupid [usr] work managers kiss what do you mean kiss keep it simple [sys] yes [usr] you [sys] there's [usr] you're [sys] a lot [usr] always [sys] to be [usr] on the [sys] said [usr] same [sys] for [usr] line [sys] not making [usr] don't you [sys] things [usr] aren't you [sys] more complicated than they need to be isn't there no worries that's all right there we [usr] it's [sys] go into [usr] exactly [sys] that next minute or two you should get a text message through on your mobile just we've booked your number in there you don't need it for anything it's just a confirmation if you [usr] right [sys] that it's all gone through for you but as i say we'll give you a ring before we arrive anyway just [usr] great [sys] to [usr] fine [sys] let [usr] fine [sys] that we're on the way but it should be asap today for you alright [usr] lovely lovely yes did it we've been managing quietly it's it's not completely [sys] right [usr] it was completely [sys] it might but [usr] blocked but [sys] no [usr] it is starting to [sys] as i say we'll get it sorted [usr] now it's [sys] for [usr] gotta be [sys] you and if necessary we can we can get it all through for you we'll make sure it's all running right before we get it before we leave [usr] lovely that's fine i mean it's embarrassing on the top of the garden with a bucket isn't [sys] but [usr] it [sys] yes as as i say we'll get it all done for you it shouldn't be it shouldn't be too long we'll make it a priority i'll let them know about the phone [usr] ok [sys] as well because there shouldn't be any reason that the that it's not available [usr] it was just continually engaged which which is quite not ok monday morning people got problems but then after about i got obviously last minute redial last number to dial and after about three redials the the bt operator was coming on and saying that there is a fault please hang up and try again it may just be [sys] but [usr] i [sys] no [usr] don't [sys] i mean [usr] forget [sys] normally [usr] mx bt [sys] the the [usr] i know [sys] local [usr] it's a load of [sys] offices [usr] rubbish [sys] even if they're all on the phone it will say we're just on the phone we'll we'll speak to you in a minute it's a little bit strange but especially with it going to all right ok [usr] but it [sys] no problem i will let them know [usr] engaged tone continuous engaged tone i've been trying since eight o'clock i thought ohh well i better get i i had your main [sys] but [usr] up on the on [sys] but [usr] the [sys] no [usr] laptop [sys] as i say [usr] i put [sys] it goes [usr] the laptop [sys] straight [usr] on [sys] through [usr] and got [sys] to [usr] this [sys] the team [usr] number the 300 number [sys] they'll have that straight away on their screen ready for us but as i say we'll get we'll get it give you a call before we arrive anyway but we'll get you sorted today all right you're welcome [usr] lovely [sys] and you thank [usr] thanks [sys] you very much [usr] very very much [sys] cheers [usr] for your help it's been [sys] thanks [usr] a [sys] bye [usr] it's [sys] bye [usr] been a pleasure talking to you thanks bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to how can [usr] hi [sys] i help [usr] good afternoon it's [pii] in here i'm phoning as we seem to have a problem with our drainage in our property i think we've probably got a blockage but also in combination with a leak because you can definitely smell it in the house there's also we've dug a bit around the soil then pipe around the stack and there's water coming back up if we use any appliances or toilet or flush that's definitely coming back up outside we don't know whether it's in the pipe or somewhere the connection somewhere and then that's running into the crawl space under our house through through the walls underneath our floor that's what we've established [sys] ok what's the no problem what's the postcode [usr] it's [sys] please [usr] a b 392 eb it's [pii] [sys] sorry just one more time [usr] a b 39 [sys] alpha [usr] yes [sys] bravo [usr] and then two eb echo burner bravo [sys] thank you and the first line of address [usr] it's [pii] [sys] [pii] [usr] er in [pii] [sys] and he said it's most likely a blockage [usr] i think it's a combination to block with because there's definitely water coming [sys] ok [usr] coming out of it [sys] that's fine and just confirm is there a residential property or commercial [usr] it's a residential property [sys] and just confirm whether or not you've got a home care policy with british gas [usr] i don't know exactly we do have some home policy in place which i need to double check where that is with [sys] no worries i'll just double check for you while that's loading can i take your name please [usr] the name is [pii] that's [pii] [sys] thank you and the best contact number [usr] the contact number would be my number that's [pii] [sys] perfect thank you ok it looks you've got a central heating cover at the property [usr] ok [sys] that will call [usr] no [sys] your radiators and things that and boiler ok [usr] we do we do have something else then in place but then it's probably not with yourselves for that [sys] no worries just to make you aware of pricing there's no call out fee [usr] ok [sys] if it is an unblocked and you have to go ahead with the unblocked it's gonna be 170 around 1 70 [usr] ok [sys] inclusive of va t payment with the engineer by cash or card does that sound ok [usr] that that's fine [sys] perfect lastly just confirm are there any health issues or vulnerabilities that you want the engineer to be aware of [usr] no no dash no no [sys] ok perfect bear with me 30 seconds i'm just gonna check now whilst the ear we can get someone out to you [usr] ok great [sys] ok it looks we can get someone out to you today if you're available between now and six [usr] somebody is at the house [sys] all [usr] that's [sys] right [usr] that's that would be great [sys] perfect perfect i'll get that booked in for you now and just have your phone available and engineer will give you a call when they are on their way and [usr] ok [sys] that's everything [usr] great [sys] is there anything else i can [usr] ok [sys] do for you [usr] no that's it for now thank you much for that [sys] no worries you take [usr] ok [sys] care now bye bye [usr] thank you bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling dino [pii] speaking how can i help [usr] hello sorry i've we have a problem at the property in in [pii] we've we've got our home serve policy and they have said that this out outside drain is blocked by concrete i've got i've got a guy who's been been trying to investigate the problem and he needs someone to come out with a camera [sys] right [usr] to tell him where the various things are going i don't know i i don't know anything about plumbing i've not much [sys] no [usr] help is that something that we could book you to do [sys] with cctv surveys we can we can book them but they do need to be booked directly with our local offices because it's the equipment that needs booking not the person if that makes sense i can certainly give you the phone number for your local office if i could take the postcode of where you want the survey doing [usr] that would be great [pii] [sys] let me have a look see who that is bear with me do you think you got how concrete down there you say [usr] it's a nightmare we had a patio done and the belief is that the idiot who did it just washed [sys] you're kidding [usr] the [sys] me [usr] spare [sys] my [usr] concrete [sys] god [usr] down the [sys] bloody [usr] drain [sys] hell i think even a 10 [usr] i know [sys] year old would know not [usr] it's [sys] to do [usr] a nightmare [sys] that well [usr] well you would think but and it's it's an old house and it's under it's under the drain is under a part of the building [sys] god [usr] it's a nightmare [sys] i feel for you [usr] but there's lots of there's lots of outlets because there's coal coal i don't know what they call it rooms [sys] all right [usr] the road a bit and and there's also lots of drains coming down from the house cos it's quite an old house we don't know i don't know if they're even called drains but lots of gullies coming down and he doesn't he can't [sys] i [usr] figure [sys] understand [usr] out where they'll go and he's had his arm down there and [sys] of [usr] found [sys] course [usr] an outfit but he doesn't know where [sys] it's probably [usr] that [sys] a maze [usr] aims [sys] under [usr] to [sys] there isn't it [usr] yes this [sys] well [usr] is apparently [sys] i've got the phone number for you if you've got a pen handy it's [pii] [usr] yes please [sys] [pii] [pii] 00 best of luck i got my fingers [usr] terrific [sys] crossed for you [usr] all right thanks very much [sys] 000 [usr] i don't think it's gonna be a good answer [sys] you [usr] but anyway [sys] take care [usr] all right thanks [sys] bye [usr] very much ok thanks bye | 8Sale
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three if you are calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 8Sale
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[usr] well shit in [sys] thank [usr] it over the [sys] you for calling dino rod partners with british gas [usr] did you see that email have [sys] please [usr] you got on [sys] listen [usr] there [sys] to the options carefully we can get you to the right team if [usr] hello [sys] you need [usr] hello [sys] any help with a drainage [usr] hello [sys] problem press one [usr] i've seen the gentle [sys] if [usr] and [sys] you require our plumbing services press two or if you have an existing home care policy it's three [usr] what time are you starting at three till five we ring and ask them to give us a ring today [sys] i'm sorry i didn't [usr] or [sys] get anything if you need any help with a drainage problem press one [usr] he [sys] if [usr] wouldn't [sys] you [usr] have [sys] require our plumbing services press two or [usr] i'm [sys] if you have an existing home care policy it's three [usr] i i'm less well some of us need that [sys] did that you can now book drainage services online in a few easy clicks visit [usr] bye [sys] dino dot com for details alternatively [usr] coffee sprayer [sys] please hold and your call will be transferred to a customer service advisor [usr] what why wasn't he doing [sys] we [usr] online [sys] record calls for quality and training purposes [usr] why [sys] good morning you're through to [pii] i know how can i help [usr] two seconds sorry hi i wonder if you can come send someone to come and unlock our drain where dental practice in [pii] [sys] no worries what i'll need to do is take some details from you we can get an appointment [usr] brilliant [sys] booked [usr] thank [sys] in [usr] you [sys] it be one moment apologies for this my computer's [usr] thank you [sys] just being a little bit slow ok what's the post code of the property [usr] god [pii] [sys] [pii] [usr] no she quite more [sys] [pii] [usr] that's right [sys] ok [usr] ok you've done a heart over the last few minutes i would what happened with gareth [sys] i do apologize can i take that postcode again it's just deleted [usr] he said everything was [pii] that's my life to worry about shit i told him i i knew i was gonna happen [sys] and it's a blockage [usr] definitely [sys] ok [usr] it's green it's just outside our door which we need now we got a massive [sys] ok [usr] puddle [sys] what i'll need to do is take some details from you get an appointment booked in once that has been booked it gets passed over to our local office they then contact you to discuss the payment and time that they'll be attending [usr] lovely [sys] it's a it's a commercial property is that correct ok [usr] it's a a dental practice [sys] ok and what's the first [usr] just [sys] line [usr] work [sys] of the address [usr] it's [pii] have dental and it's [pii] [pii] which is cwm for mum mother bwrl a workshops [sys] ok give me one moment [usr] and then it's just the postcode then [sys] it's a unit one ok [usr] yes [sys] in regards [usr] is [sys] to the name of the practice could you just confirm it for me [usr] dental practice [sys] the the the name [usr] the [sys] of [usr] owner [sys] the [usr] of the practice [sys] practice [usr] is it or the name the name is [pii] [sys] how do [usr] have [sys] you spell [usr] dental [sys] it [usr] i know welsh name is hard to say [pii] [pii] for [pii] [sys] thank you and there's no home care cover or anything that at the property [usr] have read them all [sys] with british gas ok and in regards to the payment side is the billing [usr] no [sys] address [usr] nothing [sys] the same as the address that we'll be attending ok and who would be the [usr] yes [sys] what would happen is [usr] yes [sys] i take the details [usr] how much is it [sys] what [usr] usually [sys] happens [usr] to [sys] is [usr] block [sys] i take [usr] drains [sys] the details and the local office contact [usr] unblocked [sys] you to [usr] drain [sys] discuss [usr] sorry [sys] the pricing and when they can attend ok and who would be the site contact [usr] that's [sys] when we attend [usr] fine that's brilliant [sys] and what's your saying [usr] [pii] [sys] and your best contact [usr] me [sys] number [usr] [pii] practice manager [sys] [pii] [usr] [pii] [pii] [sys] just confirm that i've got [pii] [usr] [pii] [sys] sorry [pii] [usr] and work [sys] is that correct [usr] yes [sys] one moment i'll take that one i've just gotta go [usr] and [sys] on a different [usr] if i [sys] screen [usr] don't answer for the practice number which is 01792 [sys] four ok and what's the purchase number 462 [usr] 01792 640 [sys] brilliant i'll just confirm [usr] sorry [sys] that i've got 01792462295 [usr] 462 295 [sys] thank you and the drain that's overflowing is outside is it sewage water or [usr] that's [sys] waste [usr] right thank [sys] water [usr] you yes [sys] it's human [usr] sewage [sys] waste there's [usr] water [sys] signs [usr] or waste [sys] of human [usr] water [sys] waste [usr] outside [sys] and toilet paper [usr] rain that sewage is that [sys] there [usr] sewage [sys] is the signs [usr] we think [sys] of human waste coming from the drain ok [usr] say [sys] how do [usr] it [sys] sewage [usr] sorry [sys] what's in the indication of sewage [usr] no no no [sys] ok [usr] how do we [sys] it's [usr] know [sys] just waste [usr] much [sys] water [usr] what's the indication of that [sys] ok [usr] what [sys] is [usr] is [sys] it [usr] that [sys] coming from a manhole or a a drain [usr] just water [sys] a waste [usr] boss was saying [sys] water [usr] just [sys] drain [usr] the rain water waste water [sys] and [usr] a train a waste water [sys] are too many [usr] drains [sys] toilets or bathing facilities inside the premises [usr] an external storm drain [sys] you're unable to use the toilet [usr] what up i [sys] ok i'm just [usr] yes [sys] gonna book your appointment it'll be one moment [usr] no we're fine they're fine at the minute ask [sys] ok [usr] him if [sys] anyone [usr] his number [sys] vulnerable [usr] or give [sys] affected [usr] us a call [sys] by [usr] today [sys] the problem [usr] with our [sys] on [usr] number [sys] site anyone [usr] to [sys] with [usr] discuss [sys] illnesses [usr] because [sys] or [usr] that [sys] disabilities [usr] appointment is [sys] affected [usr] available [sys] by the issue [usr] say 4 30 is available [sys] thank you [usr] not right now our patients haven't arrived yet [sys] ok i'm just checking to see what availability we've got it'll be one moment [usr] cute though isn't it my god tesco's took the minimum payment off today and made me go on [sys] ok [usr] made me go [sys] i've booked [usr] they've paid [sys] you in for [usr] me [sys] an emergency [usr] i paid [sys] appointment [usr] it off [sys] for today [usr] and then they took the minimum [sys] i'll [usr] payment [sys] get it sent over to our local office now they'll [usr] next [sys] be in contact [usr] month [sys] shortly [usr] all we're [sys] just [usr] gonna [sys] to [usr] do [sys] discuss [usr] is [sys] what [usr] do [sys] time they'll be attending [usr] the minimum [sys] and then the payment as well is that ok no worries anything else [usr] lovely [sys] i can help you [usr] thank [sys] with [usr] you [sys] right take care bye [usr] there [sys] bye [usr] we are i put my phone on loud now thank you amazing that's brilliant thank you very much for your help have a good day no that's brilliant thank you bye | 8Sale
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[sys] thank you for calling dino plumbing we're sorry your local office has now closed and will reopen at 8 a.m. please continue to hold to be transferred to our british gas out of hours team [usr] ok they used to be true just find out [sys] sorry that number is no longer available but you can manage your account online at british | 8Sale
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[usr] have i looked [sys] thank [usr] again yet [sys] you for calling dino rod partners with british gas please [usr] what [sys] listen [usr] was your name [sys] to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] ok [sys] if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] there's [sys] we [usr] a [sys] record calls [usr] bus [sys] for quality and training purposes how can i help [usr] hello hi i have an issue with a blocky the kitchen sink [sys] ok [usr] i know [sys] and is [usr] all [sys] that a domestic [usr] of [sys] pro go on sorry madam carry on carry [usr] no [sys] on [usr] i've put all sorts of acids and stuff down it just it nothing's working now [sys] you have a block in sink is it a domestic property or commercial [usr] it's domestic [sys] ok are you the homeowner [usr] yes [sys] ok we do have a couple of local offices that are struggling for drainage engineers at the moment do you mind if you just give me the post code of the property please i can check if that's not [usr] [pii] [sys] the issue [usr] eight [pii] [sys] [pii] [usr] [pii] hotel [pii] [sys] eight deaths got you [pii] [usr] that's correct [sys] just bear with me one second i'll just check this 2016 that's not going to be an issue are you go which is good news are you going to be the contact of the drainage engineer [usr] that would be great thank you [sys] ok could i take your name please madam [usr] yes it's [pii] [sys] is that your surname madam [usr] that's my first name [sys] and your surname please [usr] [pii] [pii] veh [sys] thank you very much madam could [usr] thank [sys] i take [usr] you [sys] the contact number you'd the engineer to call you on [usr] [pii] [sys] yep [usr] [pii] [pii] [sys] [pii] [usr] no [pii] [sys] have i got one too many [pii] i won [usr] [pii] [sys] too many fives in there i'll report i'll repeat what i now have [pii] double 4343 [usr] that's correct [sys] and the first line of your address please [usr] [pii] [sys] ok bear [usr] ok [sys] with me whilst i look at these details put on the system we'll find out what availability we've got and when [usr] sure [sys] we'll be able to attend [usr] i kill you i kill you mama [sys] can i just ask just checking do you have any existing arrangements [usr] ok [sys] with british gas with regard to drains home care or is it just a one off dino visit you're at [usr] it it was well i mean depending on what what you have to offer i would consider something [sys] ok i'm just checking you haven't got an existing arrangement [usr] no [sys] in [usr] i don't [sys] in place at [usr] no [sys] at the moment [usr] i don't [sys] ok [usr] i don't no [sys] no nothing nearly done now has it been an issue for quite a while or has it gradually got worse or did it all suddenly block up is there anything else affected your dishwashers washing the sheet and [usr] it's [sys] stuff [usr] all [sys] that [usr] i've got two sinks and a dishwasher all connected in the same place and i can see that there is some leakage from the underneath as well [sys] i [usr] i [sys] see [usr] it's putting [sys] right [usr] a lot [sys] ok [usr] of pressure on the there's [sys] it's [usr] obviously [sys] forcing [usr] a blockage [sys] it back the wrong way ok [usr] water's coming up through both sinks if if one gets if there's water in one it's backtracking [sys] it did [usr] through the other and [sys] -huh [usr] when the dishwasher's on it's all coming up as well [sys] ok that makes total sense this is an odd question but what i have to ask every time i put a new er er job onto the system is there anybody with any vulnerabilities that's being affected by the issue that we should know about [usr] no [sys] thank you ok i'm just bringing the availability up now [usr] thank you [sys] ok i do have an all day appoint an all day appointment for the ninth which is tomorrow it all all day would be between 8 a.m. and 6 p.m. the [usr] ok [sys] engineer will i'll i'll take that [usr] yes please [sys] before somebody else does ok and the engineer is going to call you on [pii] as he's leaving the job prior to yours or if you [usr] ok [sys] were the first of the morning then he'd call you from home that's [usr] ok [sys] also the number that you're getting a confirmation text on [usr] ok [sys] that will include the job number i can give you the job number over the line as well if you'd but [usr] that's ok [sys] it is on [usr] i think [sys] that text [usr] i'm in a text that's fine [sys] ok that's all done for you there's nothing else i require from you is there anything else i can do for you i need to run through [usr] at [sys] the prices [usr] yes [sys] there's [usr] thank [sys] no call [usr] you [sys] out charge it's payment [usr] ok [sys] on completion by card [usr] ok [sys] or cash [usr] ok [sys] once they've completed the standard unblocking which this absolutely is from ab absolutely everything you've described it it's not a collapsed drain or something [usr] hm [sys] then it would be 180 180 including va t that's [usr] ok [sys] there is no call out charge that's the total price [usr] ok all right no that's fine [sys] ok madam [usr] lovely thank you [sys] i enjoy the rest of your evening good [usr] thank [sys] night [usr] you much thanks bye [sys] you're [usr] bye [sys] welcome bye bye | 8Sale
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[usr] go and see [sys] hello thank you for calling [pii] central [pii] please note that calls may be | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hi we've got aaa problem with our toilet it's it's making this sucking sound when it's flushed and the the the the water's backing up occasionally it it's it it's a problem that we've had before and it's [sys] right [usr] it's it's always ended up being an issue with aaa shared sewer that you share with a neighboring property [sys] all right have you spoken to the local water company then if it's a shared drain [usr] well again when i when i say we've had this issue before is we've probably had it three or four times before [sys] right [usr] and it it's always been either diner road or or another drainage company that's ended up they they've said the exact same thing get in touch with united utilities and and ultimately they we we we've we've ended up having it fixed by the drainage company rather than the water board [sys] did the water company refuse to come out then did how to use [usr] they do and and you'll have to forgive me i'm not i can't really remember why but but this happened a a few times and each time they they refuse to come out to to the problem [sys] right ok because they are responsible legally if it's where the drones have emerged i mean i'm happy to send someone out our charge is 100 and £80 inclusive of va t to clear a standard blockage is that ok [usr] ab ab absolutely we we we just want it sorted [sys] right [usr] to be [sys] ok [usr] honest and [sys] can [usr] if if [sys] i take your postcode [usr] it's [pii] [pii] [sys] and the first line of the address [usr] [pii] [sys] and it's a domestic residence i take it [usr] it is yes [sys] and your name is [usr] [pii] [sys] and can i take a contact phone number [usr] it's [pii] [pii] [sys] it's a blocked external drain that's affecting the blue inside [usr] that that's that's what it's always been before as i say it it happens once [sys] all [usr] every [sys] right [usr] couple [sys] ok [usr] of years and and and that's that that's what it's been previously [sys] anyone with any vulnerabilities at the address how much [usr] no no [sys] just check the diary mr [pii] i take it you don't have any british gas home [usr] sure [sys] care cover for plumbing and drain ok we can get somebody [usr] no [sys] out [usr] no [sys] today [usr] we don't [sys] any time between now and six o'clock tonight would that be all right [usr] i've got the i've got the school run i'll be i'll be out for about half an hour then but there should be somebody in otherwise i do need to check with my my neighbor as well because access to this [sys] all right [usr] to [sys] we [usr] shared [sys] can book it for [usr] sewer [sys] monday [usr] is on their [sys] if you'd [usr] is [sys] prefer [usr] on their driveway [sys] then that's fine [usr] i is that ok just to just because he he's he's he's not in at the moment and i just wanna make sure i square it away with the with the with with [sys] yes [usr] him and [sys] it's [usr] and make sure that there's gonna be access as well [sys] it's monday [usr] save [sys] the just bear [usr] a [sys] with [usr] save [sys] me [usr] a wasted journey [sys] what's happening there monday the 20th of november we can do it's an all day [usr] that'd [sys] that [usr] be [sys] one [usr] great [sys] and [usr] would that [sys] it's [usr] be the [sys] at [usr] afternoon [sys] 8 a.m. and 6 p.m. [usr] ok right ok sorry just in the in the morning i'm completely completely jammed [sys] right [usr] i i've just got call [sys] is [usr] after [sys] there [usr] call [sys] nobody [usr] after [sys] else [usr] call [sys] that can [usr] on on [sys] be [usr] on [sys] there [usr] monday morning and i'm i'm free from no monday will be ok monday will be ok sorry ii [sys] right [usr] i am on [sys] ok [usr] call but [sys] i [usr] then it's [sys] can [usr] nothing [sys] ask him [usr] i [sys] to [usr] can't [sys] call [usr] d [sys] 30 [usr] of [sys] minutes [usr] just if [sys] prior [usr] i need [sys] to arrival [usr] to [sys] if you if that helps [usr] mon mon monday will be fine i i if that's possible that would be useful [sys] and can i take your phone number again for them to call you on [usr] [pii] [pii] [pii] [sys] right that's all noted you'll get a text message now to confirm the booking engineer will give you a call 30 minutes prior to arrival at least i ask him to you can pay by cash or card on completion it's 180 inclusive of that he has a card reader with him and it will be between eight am and 6 p.m. and that's all [usr] right [sys] in place for you mr [pii] you're welcome thank you take care thanks [usr] perfect [sys] bye [usr] that's great appreciate that all right thanks then cheers goodbye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening british gas speaking how can i help [usr] i've got a big problem in one of the flats [sys] hm [usr] behind where i live the toilet system won't go off the the water won't stop running we can't get the stop tax off and it's flooding a flat and i just don't know which way to turn [sys] i is this in your flat [usr] how we can get some help no it's in my neighbors but unfortunately you can't get a phone reception in his [sys] ok [usr] flat [sys] are you calling on behalf of your neighbor ok what's the his post [usr] yes [sys] code do [usr] i am [pii] [pii] [sys] and the first line of the property address please [usr] it's one [pii] [sys] thank you and [usr] yard [sys] his name thank you [usr] [pii] [sys] just a minute please you said there's a leak in the toilet system right [usr] there's a there's a the toilet system won't stop running and you can't seem to switch the water off on it and when you put the bulk up up and down it it doesn't switch the water off it's all pouring out the top of it [sys] hm [usr] we tried to find a stop tap and that's had jammed [sys] is the [usr] you [sys] leak [usr] can't it [sys] going [usr] just [sys] into [usr] won't move [sys] the pan or is it going on the floor [usr] no [sys] ok [usr] it's all over the floor and now it's going into his on his carpet [sys] ok [usr] into [sys] what what [usr] the [sys] did [usr] his [sys] you say his [usr] living [sys] name is [usr] room [sys] again [usr] well his name is [pii] but the landlord well i used to be but i've i've i'm not now but [sys] what's the landlord's [usr] i used to [sys] name [usr] be a share the land [pii] [sys] i'm just trying to see if i can find an account one minute please and may i take your name [usr] i don't [sys] thank [usr] my [sys] you [usr] name's [pii] [sys] and do if the landlord has got an account in place ok [usr] i have no idea [sys] i'm just trying [usr] no [sys] to [usr] i don't [sys] do a search [usr] think they have [sys] one moment please [usr] thanks [sys] there don't seem to be an account it's a flat do you have [pii] [usr] no that's [pii] i live i live just er on and which is at the [sys] no [usr] front [sys] they [usr] of [sys] don't [usr] the [sys] have [usr] flats [sys] an account i'm afraid they need to contact the landlord they need to contact the landlord [usr] you can't help [sys] that the the land [usr] no i've already done that and he suggested i phoned [sys] who's gonna be responsible for the payment [usr] on the that's fine but i can give you the [sys] no [usr] address [sys] no [usr] for that [sys] if when when when we book [usr] or even send it to me [sys] when [usr] or even [sys] we book [usr] send [sys] an appointment [usr] it to me if you want [sys] once the engineer completes repair they need to get paid at the same time ok [usr] well i've got i've got cash [sys] ok [usr] or i've got a [sys] are are you looking to get assistance [usr] that's not a problem [sys] ok [usr] i'm here [sys] can [usr] now [sys] i just ask [usr] i'm here [sys] are you looking to get assistance tonight or do you think they can manage till the morning [usr] well i hope i don't [sys] hm [usr] think he can go to bed he'll be [sys] ok [usr] flooded [sys] i'm [usr] out [sys] going to find [usr] he'll be [sys] out [usr] drowning [sys] if we've got an engineer available in the area tonight just hold on the line for me please thank you [usr] right [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving if you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who hello hi thank you for holding there i'm [usr] hello [sys] just waiting for a reply to find out if we've got a local engineer available in your area i'm just waiting for a reply as soon as i find out i'll let you ok to stay on the line with me you ok to stay [usr] am [sys] on [usr] i [sys] the [usr] ok [sys] line [usr] to [sys] with [usr] what [sys] me [usr] sorry [sys] ok no worries [usr] no that's [sys] in the meantime [usr] fine [sys] can [usr] that's [sys] i just [usr] fine [sys] take some one second there's a reply there we should be able to help for tonight let me just set this up on the profile and then we can take it from there can i take [pii] full name again please [usr] [pii] [sys] you and can i take your name please thank [usr] my [sys] you [usr] name's [pii] [sys] i'm just gonna organize an emergency appointment and obviously we'll take it from there ok just bear with me while i set this up and then i can get this booked in [usr] ok [sys] normally the landlord has always got [usr] ok [sys] a cover or backup in place for for tenants you said you spoke to him [usr] i unfortunately unfortunately the landlord [sys] hm [usr] i was in partnership with the landlord but i've i've given [sys] ok [usr] it to my daughter i've gifted it to the flats to my daughter it's [sys] hm [usr] pretty much in transition it's it [sys] ok [usr] that's [sys] i understand [usr] why i haven't got the connections and he could but my brother [sys] hm [usr] he's my brother in law the other partner [sys] ok [usr] but he's very curly at the moment [sys] is that yard the [usr] you [sys] property [usr] know it's hard [sys] address is [usr] to contact [sys] it [pii] [usr] him pardon [sys] is that [usr] [pii] [sys] right ok [pii] [usr] yes [sys] [pii] [pii] state [usr] [pii] [pii] [sys] just making sure i've got the right address in front of me now [usr] i know it's a bit it's not no the way the the thing i said [pii] is because people [sys] no [usr] think it's stages well it's not stages states i always [sys] well [usr] have trouble [sys] we'll [usr] with this [sys] get [usr] address [sys] the engineer to call prior prior to arrival that if he's got any situation he can at least get some guidance on direction et cetera you said [pii] doesn't have a good reception shall we get the engineer to call you [usr] definitely cos it just can't get it just [sys] ok [usr] disconnects when you go [sys] will [usr] in your flat [sys] you be making the payment or [pii] [usr] no [sys] ok [usr] i'll i'll do i'll pay it it's [sys] it's [usr] not really [sys] just [usr] his fault [sys] unfortunately [usr] is it [sys] there's a charge and obviously i was just gonna go to the [usr] what [sys] charges [usr] what [sys] now [usr] will [sys] before [usr] the charge [sys] i book [usr] be [sys] it because i thought i already give you sorry [usr] i'm gonna say i'll have i'll have my daughter [sys] sorry [usr] reimburse [sys] i should [usr] me [sys] have given you the prices first before we skipped to booking it sorry just gonna get the price list up on my screen and you said the top tap is junk you said the stop tap is jammed [usr] sorry [sys] ok [usr] it's absolutely jam [sys] hm [usr] we've put wd 40 on anything to try and [sys] it [usr] shift [sys] would [usr] it [sys] have [usr] and it [sys] been [usr] just [sys] ideal [usr] won't [sys] if [usr] move [sys] you were able to contain it for tonight at least but never mind [usr] i know [sys] even [usr] it would have been absolutely [sys] on the cost [usr] i [sys] even [usr] you [sys] on [usr] know [sys] the [usr] that's [sys] cost [usr] what [sys] you [usr] we [sys] would save [usr] hoping [sys] some money [usr] but [sys] but [usr] i've i've [sys] i'll give you the prices out of hours the cost of getting a plumber out at this [usr] ok [sys] time is 100 and £80 for the 1st 90 minutes thereafter £42 every 15 minutes you can speak [usr] right [sys] to your daughter as well in [usr] i wonder [sys] future [usr] if [sys] if she [usr] i should [sys] wants to set up plumbing and drains cover she can get in touch with us it will cost £9.50 a month i believe just under £10 a month and they can have [usr] -huh [sys] a package whereby you covered for plumbing and drainage and that coming and rains [usr] they can have what [sys] package [usr] sorry [sys] whereby you're covered for unlimited call outs parts and labor [usr] if you [sys] if [usr] you had [sys] he [usr] any [sys] if [usr] of [sys] he [usr] this before [sys] had a contract before you could [usr] again [sys] you could obviously save from incurring much er charges [usr] but [sys] unless [usr] it's too late [sys] we speak [usr] now obviously [sys] to the property owner we can set up a repair and cover [usr] right ok do you think [sys] if [usr] can [sys] you call [usr] i ring [sys] us [usr] you back [sys] back but if you if you go [usr] cos [sys] for [usr] i can [sys] a if [usr] call [sys] you [usr] them i just can [sys] if [usr] call [sys] you go [usr] them [sys] for [usr] and [sys] a repair [usr] just tell [sys] cover [usr] them this [sys] then that will cost you a one off payment of £99 and a monthly direct debit of £9.50 for 12 months [usr] ok i feel i need to [sys] hm [usr] ask them or tell them this and see what they want me to do otherwise i can get them [sys] you [usr] to [sys] can [usr] phone [sys] ask them [usr] you [sys] to [usr] now [sys] phone us and we'll go ahead and book it i've already asked that there is a plan available and [usr] ok [sys] ok my name [usr] me [sys] is [usr] do [sys] [pii] [usr] that what's your name sorry [sys] ok thank [usr] me [sys] you bye bye [usr] ok [sys] bye bye [usr] thank you alright thanks bye | 8Sale
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[sys] thank you for calling diner rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to how can i help [usr] hi i was just wondering if i could book someone to come out and unblock a drain for me please [sys] no problem what's the post code [usr] it's [pii] [pii] [sys] in the first line [usr] [pii] [sys] and can i take your name please [usr] it's [pii] [sys] and contact number [usr] [pii] [sys] yep [usr] [pii] [sys] yep [usr] [pii] [sys] thank you let me just confirm that's your residential property [usr] yes [sys] and you don't have a home care policy with british gas [usr] no [sys] no problem just to make you aware of price and then there's no call out fee it's around 1 70 for a non blockage inclusive of va t payment with the engineer by cash or card is that ok [usr] that's [sys] perfect [usr] fine [sys] is that b blocks toilet and how many do you have another toilet [usr] was [sys] you can use on the property [usr] well we know exactly what what it is there there's a blockage by our sink it it's happened before and and the both the toilets [sys] hm [usr] go to the same same place but it it it it there it leaks out very slowly but if we shower and then flush the change straight after we [sys] ok [usr] have we have a problem [sys] no problem any health issues or vulnerabilities to make the engineer aware of [usr] no [sys] ok no problem i can get someone out to you in the next couple in the next couple of hours if you're available [usr] well i'm not home until four cos i tried to do it online and it gave me between one and six is it possible to do it after four [sys] it's possible but the engineer can't do it in a two hour time frame between four and six it potentially might be it might go after six which then falls into the into the out of hours it will be 212 rather than 1 70 would you be ok with that [usr] ok but if if if i say yes to now and i can get home how long how long do i have i got to get home before before they [sys] they'll [usr] potentially [sys] give you [usr] be [sys] a call [usr] there [sys] when they're roughly half an hour away what i'll do for you is i'll book it in between the one and six slot make a note on there saying that you're only available after four they try and get to you within that time and whenever they do give you a call to let they're on the way just confirm with them how much it's gonna be they might not charge you 212 if they're about if it's just just gone off to six it's just up to the engineer really but [usr] ok i i i'll tell you what i'll do if you do it between one and six put the one and six down and i'll make sure i'm back by by [sys] all [usr] one [sys] right perfect [usr] i i think [sys] sweet [usr] i can just do [sys] no [usr] it [sys] worries i'll do that for you now then [usr] that [sys] is [usr] should [sys] there anything [usr] be fine [sys] else i can do all right you take care then bye bye [usr] no that's perfect thanks very much for your help cheers thanks bye | 8Sale
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[sys] good morning [usr] yes good morning i've got a a blocked drain can somebody come and take a look and give me an estimate [sys] can i take your postcode please [usr] it's [pii] [sys] bear with me one moment my computer's on a bit of a go slow this morning [pii] [usr] [pii] [pii] [sys] thank you ever much i'm just gonna pop you over to my colleague [pii] now who will be able to assist alright [usr] right you think [sys] hello good morning you're through to [pii] [usr] hello good [sys] you're [usr] morning [sys] looking for a quote on a unblock is that correct ok and are you in a domestic property or a commercial property ok for us to [usr] it's [sys] attend [usr] a domestic [sys] and carry on [usr] property [sys] back out it's 100 and £80 including the £180 [usr] sorry [sys] including [usr] say that again [sys] the va t for us to come and resolve that matter at the property [usr] right ok right [sys] not [usr] i'm gonna [sys] a problem [usr] shop around and maybe get back to you then is that whatever the problem is 100 and £80 [sys] including [usr] plus [sys] that [usr] including [sys] it's 100 [usr] that no matter how [sys] it's [usr] long it [sys] all [usr] takes [sys] depending [usr] or [sys] on [usr] anything [sys] whether it's [usr] that [sys] gonna [usr] will be [sys] be [usr] the cost [sys] whether there is another issue at the house and a collapse drain or something they would then recommend a camera to you but just for a standard unblock it's 100 and £80 including the vat ok you're welcome [usr] right [sys] take care bye bye [usr] then thank you cheers i | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at donor on demand how may i help [usr] hello there i've booked a call out for today but i'm having a lot of problems with my mobile signal i just wanted to double check if there was an approximate time [sys] all right we don't normally give a time but i can give you the number for the local office they'll be able to maybe check a little bit more for you [usr] that it's it's fine i just i didn't want them to try and ring through and then if [sys] i can [usr] they didn't [sys] ask him [usr] get [sys] to call i can ask him to call on your landline if you if you've got a landline number [usr] no i haven't i'm afraid [sys] all right ok what's the postcode [usr] it [sys] of the property [usr] it's [pii] [sys] yes [usr] [pii] [sys] and your name is [usr] it's [pii] [sys] and the first line of the address [usr] it's [pii] [sys] that's great can i give you the phone number for the local office mrs [pii] you could just share with them [usr] yep [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] y [pii] [sys] [pii] [usr] yep [pii] [sys] they might be able [usr] lovely [sys] to narrow it down a little bit for you i can put i'll put a note on to say that you're having trouble with your mobile [usr] i mean i will be in all day but i just didn't want them to try and ring [sys] yes [usr] through and then think that i'm not not available [sys] i'll put a note on but you've got the number there for the local office if you want to check for say well approximate time there may be approximate [usr] yes [sys] but i'll note that you're having trouble with your mobile for the engineer [usr] fantastic [sys] ok [usr] all right [sys] you're [usr] thanks [sys] welcome [usr] a lot then [sys] thank you bye [usr] cheers bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with the drainage problem press one if you require our plumbing services press two or if did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] and multitasking [sys] dino is one of the uk's leading plumbing and drain services from block beams to burst pipes and busted boilers we're here to help [usr] no about 12 days off i take it and we can set it up anything [sys] our local teams of expert [usr] it's [sys] engineers are available across the [pii] 24 7 365 days a year hello you're through to [pii] at how can i help [usr] hi there i was wondering if you could i just need to book an engineer to come out we've got an a blocked external drain [sys] no for now [usr] i tried to do it online and then it it crashed [sys] no worries er external drain is it is it a manhole or is it just a drain that the pipe goes into [usr] it's it's on a side passageway and there's a little drain cover and then the water goes down there and if the drain is blocked it comes down into our basement [sys] right no problem [usr] it's not a gutter or an actual pipe leading into it it's it's a crevice in the ground [sys] right drain i just put one put one blocked it leaks into your basement did you say [usr] it does at the moment [sys] no problem [usr] it's really blocked i can see with lots of gunk you can see it's fully blocked [sys] no [usr] in [sys] problem [usr] all these [sys] at all [usr] big rainstorms it's all coming into our basement [sys] no worries do you have a british gas home policy that covers your plumbing and your drains [usr] i've got a british home care policy yes british home care policy but i don't think it covers my drink [sys] ok [usr] i've [sys] do do [usr] got [sys] you want me [usr] a boiler [sys] to [usr] cover [sys] right no i won't i won't cover you [pii] that one that's fine is it a commercial or domestic property [usr] domestic [sys] thank you can i take the post code please [usr] [pii] [sys] ok can i get the first line of your address please [usr] [pii] [sys] say again sorry [usr] [pii] [sys] [pii] perfect is it miss missus [pii] i am i speaking to [usr] that's the one [sys] our contact an [pii] number ending [pii] is that still correct [usr] yes that is thank you [sys] no problem is that the best number to contact you on [usr] yes please [sys] excellent no problem [usr] what's the cost of someone coming out [sys] price including va t is 100 and £70 [usr] my [sys] and [usr] god [sys] that that's [usr] ok [sys] for the works to be done payment on completion [usr] and [sys] either cash [usr] will they [sys] or [usr] look [sys] card [usr] at a second drain as well [sys] well you do what sorry [usr] look at a second drain as well for that price [sys] it should i mean i could put it on there [usr] it's not blocked i just want them to have a look [sys] right it depends if if if they do work on it they possibly could charge you a bit more [usr] ok then don't leave it it's fine [sys] no [usr] thank [sys] problem [usr] you [sys] no worries see i see some is there anybody with covid shooting from covid or any one of those on site hello [usr] hello no [sys] hello sorry did you say no perfect i'll check the availability now and see what we've got for you [usr] thank [sys] and that [usr] much i can't do thursday or friday [sys] no problem [usr] and i can do and i can't do tuesday or wednesday next week [sys] ok doke it's best to do either wednesday or monday [usr] if if you're able to do tomorrow that would be ideal but in the afternoon after 1 p.m. would be brilliant or monday [sys] right we'll have to do is we'll have to give the local office a quick call cos those dates aren't showing it's thursday and friday that's showing but you can't do can you to do sorry i'll [usr] tomorrow after 1 p.m. would be great [sys] tomorrow after one or monday right i'll give him a quick call just pop you on hold if that's ok [usr] no [sys] thank [usr] problem thanks [sys] you thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems [usr] come [sys] our comprehensive [usr] out [sys] plumbing and drain sets are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained [usr] ok [sys] and equipped engineers [usr] [pii] i've also starving he work that's not helping you said you that doesn't agree with mine you old fashioned wanna be [sys] whatever [usr] better [sys] your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge without obligation for your peace of mind we provide [usr] have told [sys] a 24 [usr] me that [sys] hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water hello [usr] hello [sys] ok thanks sorry about that the the [usr] let's [sys] the [usr] see [sys] the very swamped for tomorrow they couldn't fit it in tomorrow that we have put it in for monday for you [usr] that's it [sys] anything [usr] brilliant [sys] i said if it gets [usr] have you got a narrower [sys] go [usr] slot [sys] on sorry [usr] can you give me a narrower slot than all [sys] unfortunately [usr] day [sys] at the minute we can't what i would say is just [usr] where [sys] to give [usr] did [sys] us a call back up and see estimated time over the weekend or even monday morning [usr] ok [sys] but [usr] fine [sys] ju ju just cos it's a few [usr] ok [sys] days in advance we won't know about what the engineer has got on [usr] ok fine no problem [sys] no problem [usr] ok [sys] i i mean ii i say to you well if it gets any worse over the next few days just give us a call but we try and see if we can get it in more of an urgency [usr] all right [sys] ok [usr] brilliant [sys] doke you're [usr] thanks [sys] very welcome [usr] much [sys] right [usr] ok [sys] take care bye bye [usr] bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hi i have a problem with my main drains the plumber's just been and he can't sort it out i wondered if you wonderful guys could try and sort it out for me [sys] sure what's the post code please [usr] [pii] [pii] [sys] thank you is it for a commercial or residential property [usr] residential [sys] no worries any home care cover at all with british gas [usr] no no i don't [sys] thank you and can you confirm the first line of the address please [usr] [pii] [sys] thank you and your first name please [usr] [pii] [sys] and surname [usr] [pii] [sys] and a contact number please [usr] [pii] [pii] [pii] [sys] and an email address please [usr] [pii] [pii] [sys] thank you is it a blockage inside or outside [usr] it's outside [sys] is it overflowing at all [usr] well the drains aren't clearing if i use the any water upstairs which goes down a different thing it backs up into the kitchen sink [sys] ok when you use the shower it backs up into the sink when you use [usr] sorry [sys] the shower it starts to back up in the sink [usr] yes or the loo or the basin [sys] fine anyone in the pop you got any health issues ok [usr] no [sys] there's no call out charge the starting price between monday friday 8 a.m. to 6 p.m. is 100 and £70 which includes va t any additional work there will be additional costs but they let that beforehand and they take payment on completion cash or card is that ok i can schedule this in tomorrow between 8 a.m. to one pm or one pm to six pm [usr] can i do [sys] sure [usr] 1 to 6 [sys] i'll book that [usr] please [sys] in and they'll call you before arriving that's all sorted [usr] ok [sys] for you yourself [usr] super [sys] no worries take care thank [usr] thanks [sys] you [usr] very much [sys] bye bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hi i wonder if you can i'm just calling because we've got a serious do a blockage in some pipe work leading from our kitchen sink to the outside drain it's [sys] ok [usr] quite a long stretch it's 10 12 m or i'm coming to the end of my tether [sys] ok [usr] the water is backing up through the black pipe into a bucket constantly we we've tried various things i'm just wondering whether you're able to come out and have a look or or how [sys] i [usr] you work [sys] say how i i can certainly have a look and how we work is the engineer obviously comes out they have a look at what the issue is and [usr] right [sys] once they've done that they give you a quote now if you're happy with the quote they'll obviously do the work if [usr] right [sys] you don't want to go ahead you can say no and if you do say no you're still left for the problem obviously but you don't pay us anything because there's no call out charge but [usr] ok [sys] what i can tell you is is that if you do decide to go ahead with any work prices start at 100 and £70 including va t [usr] ok that that's fine [sys] do you want to have a look for you then [usr] yes please yes [sys] if i could start by taking the postcode first of all [usr] yes it's [pii] [sys] pop in [pii] let me have a look and what's the house number [usr] [pii] [sys] let me see if i can find it is that [pii] [usr] that's right [sys] i've got it and if i could take your first name please [usr] yes it's [pii] [pii] [sys] [pii] and if i could take your surname [usr] [pii] [pii] [sys] ok got you and [pii] if i could also take a contact telephone number please [usr] [pii] [sys] sorry [usr] [pii] [sys] [pii] sorry [usr] [pii] [sys] the line went a bit funny but [usr] that's right [pii] [pii] [pii] [sys] [pii] brilliant let me just save all that right i'm just gonna type in what you've told me [pii] bear with me [usr] ok [sys] can i ask is there anyone at the site who may be considered vulnerable [pii] [usr] no [sys] right let me get the appointment slots up then let's see what we've got bear with me [usr] thank you [sys] no problem when they load up that is bear with me here we go right let's have a look i could send somebody to you this afternoon if you're free [pii] between now and six o'clock roughly [usr] that'd be perfect yes please [sys] ok no problem all right let's grab that one then [usr] and [sys] and [usr] this is [sys] what [usr] [pii] [sys] i'll do is what [usr] ok [sys] i know exactly [usr] ok [sys] what i'll do as well [pii] is i'll get the engineer to give you a phone call when they're on their way to you ok just that they're on their way [usr] perfect [sys] right let's get that booked in for you there you go [pii] that er the end of day will be with you this afternoon i've asked them to give you a phone call when they're on their way and by this time tomorrow it will all be forgotten about [usr] hopefully thank you very much and if we if we would they be able to do the job if [sys] you better [usr] we [sys] straight [usr] say [sys] away [usr] really [sys] i'd better straight away for you [usr] they'll give me a quote and then they'll be able to do ok [sys] exactly [usr] ok [sys] and and just to just to allay your fears most jobs don't go over the 1 70 ok [usr] ok all right that's great thank you very much between [sys] pleasure [usr] what time did you say between [sys] between now and roughly six [usr] ok lovely thanks very much [sys] pleasure [usr] thank [sys] take [usr] you [sys] care [usr] thank you thanks [sys] bye [usr] bye bye bye [sys] that's ok bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hiya i've got outside the house the big black black boxes where your pipes are underneath i've got two toilets at the property one of them's not flowing down and i've lifted it up the black box box outside it's backed up but obviously when we're showering it's all leaking out onto the drive [sys] right ok black box do you mean the manhole or is it [usr] the manhole that [sys] right [usr] one [sys] ok we'll be able to get you an appointment booked in have you got british gas home care cover [usr] er no i don't think i'm with british gas but i don't think i've got home care cover now [sys] ok and is your property does it property well or is it commercial [usr] i know it's [sys] domestic [usr] domestic [sys] ok price wise for an engineer to come to your property monday to friday between eight and six for an unblock you're looking at about 100 and £80 which includes the va t do you still want to proceed with the booking [usr] what can it end up being more than that or is that [sys] it [usr] the top [sys] depends [usr] limit [sys] on what the problem is if it if the issue is more severe say your drains have collapsed or you've got three weeks or something it's quotation or work then they'll have to provide you a quotation or the same with shared drains if you've got a shared drain it will be the water board that you would need to come out to do that work [usr] right does [sys] it [usr] it when [sys] would be [usr] do [sys] once [usr] i need [sys] the [usr] to [sys] work [usr] pay [sys] has been completed once the engineer has carried out the work you will request payment and they can take card on site [usr] right ok [sys] i'd [usr] when [sys] have to take [usr] when [sys] some details [usr] would he be able to [sys] and we'll [usr] come [sys] be able to get an appointment booked in did you say there was sewage backing out into your garden [usr] well no it's water that's backing out because it's it's there's there's no visible pool or anything [sys] right ok [usr] but it's obviously all the drain [sys] does it look the human waste [usr] in [sys] is [usr] the [sys] the size [usr] manhole [sys] of toilet paper or human waste bit of both if this [usr] a bit [sys] potentially [usr] of both [sys] sewage that can out into the garden we do cost it an emergency we usually can come out in day for that appointment [usr] right there's a problem with that cos my son's autistic he doesn't deal with strangers and he's not very well and he's off school there's there's that problem i think maybe [sys] we'd be able to [usr] tomorrow [sys] do that what [usr] or [sys] i have [usr] wednesday [sys] to do is take [usr] would be [sys] some [usr] better [sys] details from you and then we'd be able to get the diaries up and see what availability we've got is that ok ok what's your [usr] ok [sys] post code of your property [usr] that's fine s [sys] [pii] [usr] [pii] [sys] ok ok is there anyone vulnerable living on the property anyone with illnesses or disabilities that may be potentially at risk [usr] er my son's severely [sys] thank [usr] autistic [sys] you [usr] don't think he's [sys] and [usr] not [sys] what's [usr] at risk [sys] your first line of your [usr] but [sys] address [usr] he's severely autistic he's disabled he lives here [sys] thank you [usr] [pii] [pii] [sys] and what's your [usr] works [sys] full name [usr] up [pii] [sys] is it [pii] thank you and your best contact number as well please [pii] [usr] the one i'm ringing [sys] [pii] [usr] from [pii] [sys] [pii] thank [usr] [pii] [sys] you [usr] [pii] [sys] and have you got an email address [usr] it's all lower case it's [pii] [pii] [sys] [pii] i've got [pii] [usr] [pii] [sys] i'm just going on to your booking page up for two moments [usr] that's right [sys] ok backing up into the property ok it drains outside [usr] no no it's not backing up into the property now it's full to it's it's half full but obviously [sys] right ok [usr] if you put the [sys] and [usr] shower [sys] what about when [usr] on [sys] you use the toilet [usr] then it's coming out of the manhole the water is coming out of the manhole there's no sewage coming out of it it's just water but but obviously it's not clear water the upstairs one backs up the downstairs one doesn't [sys] shower the shower is backing up but which one did you say was there something inside the property [usr] no [sys] what [usr] the shower's [sys] that was slow [usr] not backing [sys] draining [usr] up the shower's fine it's all obviously coming out of the [sys] the [usr] manhole [sys] toilet [usr] because it's there's nowhere for anything to move to [sys] and have you got all the toilets that you can use in the property [usr] ohh the upstairs toilet downstairs one that's that's not too bad [sys] i'll just a few moments while i try and get you an appointment ok we've got [usr] okey dokey [sys] ok just generating the availability in the area ok availability wise what day were you looking for tomorrow ok i can do i do tomorrow or i can do thursday friday or wednesday they're all day appointments which [usr] or [sys] are between [usr] tomorrow [sys] eight o'clock [usr] or [sys] and [usr] thursday [sys] six o'clock [usr] i think it'd be best [sys] the only thing i can do is put a note on there to say that they would need to avoid specific times to avoid the sun right let me put that down one moment [usr] yes i'm thinking maybe thursday if that's ok in between half past 8.5 past three it it's i'm just thinking he's definitely gonna be back to school by then [sys] right [usr] and that's [sys] just [usr] his [sys] give [usr] school [sys] me two moments [usr] hours [sys] are you [usr] he's [sys] all right [usr] not [sys] to hold [usr] here at half [sys] a moment [usr] past [sys] is that [usr] eight [sys] ok [usr] till half past three [sys] thank you [usr] that's fine that's fine [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers hello hi thanks for holding right i've just spoken to our local office because i wanted to see if we could try and get you a more smaller time slot unfortunately i can't do that the only thing i can do is put a note on the account and on the day they will do their absolute best to get there within that time period of 8 33 30 just to avoid the school run and not cause any disturbance to your son i'll put all that on the notes for that office but that is all booked in between eight o'clock and six o'clock on the 30 is that ok all right then anything else that i can help you with it is it's roger huh [usr] that's perfect thank you [sys] i'm trying to see if i can find the address [usr] no [sys] it's [usr] it [sys] either [usr] where [sys] [pii] [usr] is the local [sys] or [usr] office and [sys] [pii] [usr] works [sys] it's [usr] at [sys] that's where the office is based but they've got engineers all in that area [usr] at [pii] [sys] all right then take care bye bye [usr] you what sorry all right perfect thank you very much cheers bye bye bye bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy [usr] ok [sys] it's three | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] dino how can i help [usr] good morning yes i have a problem with my drainage it it's running very slow and the the shower upstairs is is completely blocked and i i believe it's under my house i somewhere the the the drainage under my house is blocked but i i haven't pinpointed the exact location [sys] ok do you have a british gas home care policy or would you be looking for a one off engineer [usr] just for a one off engineer please [sys] and is this your home address that you live at [usr] yes [sys] yes can i just take the postcode please [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and the first line of the address please [usr] [pii] [sys] i'll just double check i'll just run through the cost with you the call out itself is free of charge the price to unblock the drains monday to friday between eight and six starts from £180 if you do go ahead with the work advice you'd pay directly to the engineer on completion by cash or card ok [usr] ok yes that's that's all right i used your company a few years ago because i i had the same problem [sys] all right [usr] with with [sys] ok [usr] another part of the drainage [sys] i can get you booked in now i'm just gonna take all the details and we can see when we can get somebody out can you just confirm is it number 15 you said number six 15 and your name as well please [usr] yes and address a [pii] [sys] and your contact number please [usr] [pii] [sys] and your email address [usr] [pii] [sys] sorry what was that [usr] [pii] [sys] [pii] [usr] [pii] [sys] is there any [usr] [pii] [sys] vulnerabilities or any health issues that i need to note down for the [pii] no do you have access to bedding facilities you say you [usr] no [sys] shower drink [usr] no [sys] a lot do you have a a bath you can use ok [usr] yes but i have [sys] ok [usr] shower i have two showers in the house the [sys] bear [usr] other shower [sys] with me [usr] is on [sys] one moment [usr] side of [sys] then [usr] the house [sys] i'm just [usr] is [sys] gonna [usr] working [sys] input [usr] fine [sys] all the details and then i can see when the next available appointment is ok [usr] ok [sys] let's have a look we've got this afternoon between one and six or we've got tomorrow morning or tomorrow afternoon [usr] yes [sys] we'll get that booked in for you now the engineer will give you a call when on his way [usr] yes [sys] ok [usr] this afternoon between one and six is is fine the ok just because at three i have to go and pick my daughter from school i i'm out for about half an hour but it it it will be fine engineer [sys] they usually [usr] is already [sys] ring you [usr] here [sys] around [usr] but [sys] half [usr] if he's [sys] an hour [usr] coming [sys] beforehand [usr] exactly that time he [sys] let [usr] will [sys] me [usr] call [sys] just [usr] me before coming i know exactly what time he's coming is that correct [sys] i'm just gonna [usr] ok [sys] have a look now [usr] that's [sys] would [usr] that's good [sys] it be better [usr] and then [sys] if [usr] i can [sys] i book it [usr] i [sys] in [usr] can [sys] for an all [usr] i [sys] day [usr] if [sys] appointment [usr] you send me [sys] that'd be anytime [usr] but [sys] between now and six just [usr] then [sys] the engineer's [usr] then [sys] got a bit [usr] afternoon [sys] more [usr] is [sys] time [usr] fine [sys] around the school run all right ok i'll i'll book it in i'll book [usr] yes [sys] it in as [usr] sir [sys] an [usr] if [sys] all day [usr] you can [sys] slot [usr] come in the [sys] it can be any [usr] i i [sys] time [usr] work [sys] between [usr] from home [sys] now and six pm [usr] i'm [sys] and i'll [usr] i'm [sys] just put [usr] at [sys] a note on [usr] at [sys] there that [usr] moment [sys] you're not available [usr] yes if it comes in 10 [sys] at three [usr] minutes is fine [sys] pm and then it just gives right ok i'll pop that [usr] it [sys] on [usr] will [sys] there [usr] be between [sys] for the engineer [usr] 3.5 past three this time and i won't be available [sys] ok ok that's all been booked in then for today ok no problem thank you well have a good day bye [usr] ok that's great i'll wait then for for an engineer to to give me a call when he's coming and you thank you bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] you are [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon thank you for calling [pii] speaking how can i help [usr] hello i was wondering whether you have any availability for somebody to come out and unblock my toilet which is currently blocked [sys] i have to have a look is it a commercial or domestic property [usr] domestic [sys] domestic and do you have british gas home care cover for plumbing and drains [usr] no i don't know [sys] no ok no problem ok well i can have a look then what's the post code to start with [usr] it's ll [pii] [pii] [sys] is that [pii] [usr] [pii] the [pii] [sys] ok let's have a look and what's the house number [usr] it's it it hasn't got a number it's a name it's a [pii] which is [pii] [sys] let me have a look to see if i can find it what's the street called [usr] it's called [pii] it's heol i think it is starts off [sys] i've got that right bear with me because it just brings up house numbers you see one [usr] right [sys] second i'm gonna have to edit this how did you spell the house name again [pii] was it [usr] [pii] [sys] ok all right let me save that and what's your first name [usr] it's [pii] [sys] thank you [usr] [pii] [sys] and if i could just take your sorry [usr] do you want the surname as well sorry [sys] sorry [usr] it's [pii] [sys] and if i could also take a contact telephone number please [usr] it's [pii] [pii] [pii] [pii] [sys] [pii] i got you one what did you say the issue was again he blocked toilets [usr] well the the toilet is is blocked the water this morning didn't go down the the toilet but the toilet's been removed now to have a look at the actual waste pipe [sys] all right [usr] and you can see that it's blocked the outlet drain we've checked and there isn't any water there's nothing coming out i think my waste pipe runs underneath my kitchen i think there's a blockage somewhere along that pipe [sys] ok no problem and is there anyone at the property who may be considered vulnerable [usr] no no there isn't [sys] no and have you got a toilet you're able to use [usr] no i haven't no [sys] no ok right bear with me now would you be available for the rest of the day if we can send somebody today [usr] yes yes [sys] ok well let me explain how it works the day would come out obviously they'd have a look at what the issue was and once they've done that they would give you a quote now if you were happy with the quote they would obviously do what needed to be done and you could pay the engineer at the end cash or card if for any reason you didn't want to go ahead you could say no and if you do say no you don't pay anything because there's no call out charge but what i can tell you [pii] is would it be a sunday if you do go ahead prices do start at £224 [usr] right [sys] is that gonna be ok [usr] it would have to it would have to be because i i obviously can't survive without a toilet in the house [sys] no [usr] i haven't got any choice [sys] ok no problem right well let's get that booked in then bear with me [usr] ok do you just while you're sorting that out just to ask obviously the toilet's currently been removed just for obviously [sys] hm [usr] to check where the blockage is i know that they might need access via the toilet to to unblock it would they put the toilet back do after they if they do sort it out would they be able to put the toilet back or not [sys] i would i would imagine i i'm not an engineer i've never it's not something i've ever done [usr] right [sys] i'll be honest but i i don't see why not [usr] right [sys] i would [usr] ok [sys] i would imagine that they would [usr] right ok i i'm just wondering whether that isn't part of their role to put the actual toilet back i mean i know that they might need to remove the toilet anyway to get access [sys] of course [usr] but i obviously i've got no one to put the toilet back for me you see i i just wanna [sys] no [usr] make sure that [sys] i i've never been asked before i'll be honest i i would imagine [usr] right [sys] [pii] [usr] ok ok [sys] i would expect i would i would imagine they would [usr] ok [sys] right [pii] that's all booked in for you the engineer will get to you as soon as they can and they'll give you a phone call when they're on their way to you ok [usr] right you do you have no idea how long it will be or anything that no [sys] we never know because we never know how long the jobs are gonna take [usr] ok [sys] that's the problem if it if if your job takes two or three hours then it takes two or three hours [usr] right [sys] that [usr] ok [sys] it has a knock on effect then on the other bookings but but that's that's just how it is unfortunately we we don't say to them right if you don't finish it in half an hour you've got to leave it and go to the next person we don't operate that that they they'll they'll do the job until it's finished if it takes five hours it takes five hours [usr] ok what what i'm saying is you you don't know what i mean what time is the latest that you can come is it do they work till what is it 24 hours or or what i'm [sys] it's [usr] just [sys] 24 [usr] wondering [sys] hours [usr] right [sys] it's [usr] ok [sys] it's it's 24 hours i mean i'm not saying they're gonna come at midnight obviously but it's been incredibly busy today much busier than it normally is on a sunday because most people don't booking on a sunday because of the cost but it's been busy and i say we just don't know how long the jobs are gonna take till they start doing it either [usr] ok [sys] but the engineer will give you a phone call when they're on their way [usr] ok that's fine thank you very much [sys] all right no problem take [usr] thank [sys] care [usr] you bye [sys] bye | 8Sale
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[sys] good morning dino [pii] speaking [usr] hi there i booked a call out yesterday but they've they've rang me this morning and they booked it under my invoicing address for head office not the local depot in [pii] they've told me to just ring again and rebook [sys] right ok what was the the postcode of the [usr] [pii] [sys] the [pii] [usr] that's [sys] is not [usr] it [sys] in the system [usr] you definitely attended to us last week [sys] ok is that the one that we attended [usr] yes it is yes [sys] ok was it what was it four drains [usr] it was a blocked the toilets blocked [sys] right [usr] but i think need [sys] but you're through to the wrong franchise love if it's drained [usr] god right ok [sys] and it's all right i mean if it's if it was plumbing yes it would be us [usr] ok got you got [sys] i [usr] you [sys] can [usr] have [sys] give [usr] you [sys] you [usr] got a [sys] this is 01329 80801 244 that one it's [usr] thank [sys] still [usr] you [sys] die [usr] much [sys] now it's just [pii] the franchise [usr] that's fine [sys] all right [usr] honestly well thank you [sys] no [usr] you've been [sys] problem [usr] a lot more helpful the first lady i suppose i really [sys] no problem [usr] that [sys] at all [usr] thank you much [sys] thank [usr] thank you [sys] you [usr] bye [sys] bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality [usr] don't [sys] and [usr] get [sys] training [usr] your shoes [sys] purposes [usr] darling i'll put them on you [sys] good afternoon you're through to speaking to how can i help [usr] i wonder if you can i live in i've got a one of my drainage is blocked it's the one that er the sink and the bath go out onto the back [sys] ok [usr] garden [sys] it's just just a waste water drain right have you got a contract with british [usr] no [sys] gas for plumbing and drains no [usr] no [sys] and [usr] a minute [sys] it's a [usr] a minute [sys] residential property what's your postcode please [usr] me [pii] [pii] [sys] [pii] [usr] no it's [sys] [pii] got you and right what we do then there's no call out charge an engineer would go out and have a look at it before they do any chargeable work they'll confirm the issue in a fixed price [usr] right [sys] from from there you can go either way if it's a yes it's cash or card on completion if it's a no then there's no charge [usr] ok [sys] now just as an indication if it's just a blockage and there's nothing underlying going on that's causing it issues that needs sorting and you'll be looking at 170 including the vat to do it but as i say engineer will confirm exactly once you've seen it [usr] ok [sys] fair enough right let's have a look at when then what's the first line of the address please [usr] [pii] [sys] [pii] any medical conditions vulnerabilities on site anything relevant [usr] no [sys] no your first name please [usr] [pii] [sys] [pii] and your surname [pii] [usr] [pii] [sys] best contact number for you [usr] [pii] [pii] [pii] [sys] and have you got an email address that you use [usr] it's [pii] [sys] and [pii] is [pii] [usr] it is [pii] [sys] [pii] [usr] [pii] [sys] all right i'll be 60 seconds then and see what all right [pii] what we're looking at here tomorrow morning tomorrow afternoon between eight and 11 and six tomorrow onwards [usr] tomorrow [sys] right [usr] afternoon [sys] it be somewhere between one and six tomorrow and engineer will ring you on route about half an hour before and you'll get a text confirmation in a minute right see you in the afternoon [usr] ok [sys] tomorrow no worries [usr] lovely [sys] bye [usr] thank [sys] bye [usr] you very [sys] now [usr] much for your help [sys] bye bye bye [usr] bye bye | 8Sale
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[sys] dino plumbing [pii] speaking how can i help [usr] hi this is [pii] calling from the rods franchise in [pii] [sys] hello how can i help you [usr] it's rods that i wanted not clem in would you be able to look at something for me [sys] right ok what's the postcode please [usr] [pii] [pii] [pii] [sys] and is it the aldi food stores [usr] that's it [sys] how can i help [usr] they they're just looking for an update they are [sys] right ok let's have a quick look for you then it looks as if we attended on the 16th of the 11th [usr] ok [sys] completion notes checked external drain no blockage found leak has stopped internal sight less clean and safe [usr] ok no problem can you where does that invoice go in it should be coming to us at sj [sys] yes right ok if anything's been sent to you and you say sj what is sj [usr] especially the environmental the final rod franchise in [pii] [sys] right ok then just bear with me a second i'll check the tracey [usr] ok [sys] now [usr] my goodness there's one on the top that i probably ready to go out now that wouldn't i [sys] hello [usr] hi [sys] hi i'm just having a look see where it was sent just bear with me is this on the 16th it hasn't even been invoiced yet i'm [usr] right [sys] just going [usr] ok [sys] through them all on a bit of a backlog but it will be sent to yourselves [usr] are you able to forward over the customer checklist to me then i can at least send that on to them [sys] i'll do the invoice now and get it sent across [usr] all right ok fab [sys] who do you want me to send it to [usr] if you address it to info at [pii] [pii] [sys] i'll do that straight [usr] all right [sys] away [usr] obviously [sys] for you then [usr] they've [sys] you've got [usr] got [sys] everything [usr] there's a this agreed rates for aldi's for for us as well it's not the normal commercial rates [sys] i think it's £70 isn't it [usr] 70 that's it [sys] plus the v [usr] yes [sys] that's fine i'll get it across to [usr] brilliant [sys] you now [usr] thank you [sys] right [usr] ok [sys] ok [usr] bye [sys] thanks [usr] bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to how can i help [usr] hi i have a problem with plumbing i don't know how it came to apartment my [sys] how how can i help [usr] our toilet is as cloud in the loft it's hanging on the wall and when we do plumbing when we when we do the plunging it doesn't really work we we got some other plumbers i think it needs i think it has a clog somewhere inside the pipes which we can [sys] it's [usr] get [sys] a blockage [usr] it's a block [sys] not sorry just confirm your postcode please [usr] [pii] yh [sys] [pii] yh [usr] it's [pii] are you covering [pii] [sys] we we we'll be able to get that that's not an issue let's have a look then the first line of the address [usr] it's [pii] [sys] i'll get that loaded up now for you and you said i was [pii] perfect and just confirm your name for me [usr] my name is mister [pii] [sys] [pii] [usr] that's right [pii] [sys] not to worry and just a contact number please [usr] [pii] [pii] [sys] perfect and just to confirm it is a domestic property [usr] yes it is [sys] and have you got any policies in place for british gas protecting your drainage at all [usr] no [sys] not that's fine let's have a look at that then for you you said that you've got a bit there's a block you've got a blocked pipe and where is that pipe coming from [usr] well we're not sure exactly where it is but because we had we had a plumber come on plunged and there was all right and then it gets clogged up again and then [sys] where [usr] a few [sys] where is it that's currently blocked at the moment what is it that's currently out of use [usr] it's a toilet upstairs in in in in my house [sys] right ok the upstairs toilet's currently draining slowly or is is it it's not working at all [usr] i don't think it's working at the moment [sys] not to worry and if you got any if you got use of another toilet in the property [usr] you have [sys] not [usr] another two [sys] to worry that's fine right let's have a quick look see when we can get out for yourself then [usr] well let me ask you a question it's not the urgent at the moment for today if it's better to do it within working hours means it's cheaper for me i don't mind it tomorrow [sys] of course i i can have a look it probably will be tomorrow will be the earliest we can get out [usr] ok [sys] i'll just double check [usr] good [sys] and i see when [usr] ok [sys] when the earliest [usr] good [sys] is [usr] right [sys] right ok i won't be a moment for you [usr] ok [sys] it looks the earliest that we can come out is tomorrow that will be between 8 a.m. to 6 p.m. starts from 100 and 70 to clear the blockage as well that's including va t and there's no call out you see that's only has to be paid after the engineer has completed his work if you're happy to i can get that booked in and we can have somebody out to you [usr] ok what are they going to they going to fix the blockage [sys] that's correct they'll come out fix the blockage for yourself get that all unblocked for you [usr] very [sys] and [usr] good [sys] then that'll all be sorted [usr] ok that's good thank you [sys] perfect i'll get that booked in for you you'll have somebody out tomorrow [usr] amazing thank you much [sys] that's great thank you very much cheers thank you bye [usr] and you guys are this is [sys] that's correct [usr] mean it's just the one that's i see the trucks everywhere i that [sys] that's correct [usr] ok fine alright thanks thanks [sys] perfect that's great thank you very much [usr] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well i said i know my name's [pii] how can i help [usr] hi i've never used dino rod before but i've got a problem and i think you are the people i need but i'm [sys] thanks [usr] not exactly sure what the problem is hopefully [sys] hello can you still hear me | 8Sale
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[sys] thank you for [usr] no [sys] calling [usr] almost [sys] dino [usr] certainly [sys] our office is currently closed if your call is urgent please dial zero [usr] tea is that [sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] he's a nationalist [sys] we can get you to the right team [usr] but it's [sys] if [usr] blocked [sys] you need [usr] we just [sys] any [usr] have to [sys] help [usr] deal with [sys] with [usr] it [sys] a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book drainage services online in a few [usr] it's [sys] easy [usr] too bad [sys] clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes evening through to speaking to how can i help [usr] er i've [sys] ok [usr] got a bit of [sys] as [usr] a problem [sys] in [usr] with [sys] what's [usr] the toilet [sys] going on with it [usr] flush flush the toilet flush the toilet [sys] right [usr] and [sys] you've gotta block [usr] it's [sys] it somewhere [usr] coming [sys] haven't you is [usr] up [sys] this [usr] in [sys] on [usr] the shower [sys] the first floor [usr] i have i've been i've no second floor i've been trying with a plunger we had anglian water to check the drains and they've flushed it and rotted it and it's fine [sys] i agree [usr] to be honest i think it's in the stack i think cos er and and looking [sys] hm [usr] i'm i'm stood outside looking at the stack it goes through into the conservatory and down into a into a er what do they call it a chamber which you can't get to [sys] right [usr] that chamber is clear according to angle water i think it it is in the stack now there's no rodding point but if we cut the if we cut the pipe [sys] that's [usr] which is [sys] the way [usr] 100 mil pipe isn't it i think cut that you can then you can then rod from the top [sys] indeed [usr] and then we [sys] indeed [usr] can put a rodding [sys] that's [usr] point [sys] the way [usr] or something [sys] it's either [usr] in after it [sys] that or remove the toilet i thought that's [usr] i know [sys] the way [usr] ok well i no i could take the toilet out but i've got a 90 year old woman who lives in the house with dementia can't remember i've told her about 20 times [sys] right [usr] not to flush the toilet today she's got she's got what is it called [sys] what what's [usr] incontinence [sys] going down [usr] as [sys] right [usr] well [sys] was [usr] it's [sys] that [usr] all [sys] the [usr] compounding [sys] only toilet in the property or is there others [usr] it is it is no it [sys] right [usr] although she keeps saying there's one in the garage but there isn't and i rang social services [sys] what's that [usr] i rang social services and what they said [sys] 00 [usr] give her a book [sys] that's madness [usr] they told her to give [sys] madness [usr] her a bucket i couldn't believe that i mean she needs to be in a home [sys] no [usr] but [sys] no [usr] it is [sys] of course [usr] it is [sys] of course [usr] you've got dementia [sys] is it a tenanted property or is this a family member [usr] no no no [sys] you [usr] no [sys] know [usr] well it it it [sys] right [usr] she [sys] right [usr] half [sys] ok [usr] owns it [sys] ok [usr] equity relief owns the other half [sys] is there a contract with british gas for plumbing and drains or paying as not one off [usr] no [sys] and [usr] no [sys] it's a residential [usr] no [sys] property [usr] be just paying through the nose for this [sys] what's the postcode please [usr] it is [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] that's that's [pii] [sys] alright what we do i mean it's up to you to be honest i don't know what time you wanna wait till i mean i can either put it as an emergency job for tonight or tomorrow er if it's gonna be tonight tonight right i can't [usr] no [sys] say what [usr] tonight [sys] time it would be mind it'll [usr] tonight [sys] be depending what the engineer has got emergency wise as soon as he can he'll ring when he's on route about a half hour before could could be an hour it could be three it could be five [usr] my problem is i've got a i i don't wanna stay here [sys] no [usr] she does [sys] right [usr] my head in i don't wanna stay here telling [sys] are [usr] her not [sys] you [usr] to [sys] i mean [usr] go [sys] how [usr] the toilet [sys] far are you [usr] she just won't remember i'm round the corner i'm about 20 minutes away but my problem is she'll just not even no 10 minutes if that i could be in five it's just [sys] no [usr] it's [sys] i mean [usr] just [sys] you will get a call on the [usr] i can't [sys] way [usr] stay here she [sys] it's about [usr] does [sys] half [usr] my head [sys] an hour [usr] in [sys] before [usr] but but three hours she'll have pressed the toilet three [sys] i mean [usr] times [sys] i i can't say when it would be [usr] it can take two it can [sys] yes [usr] it can take two but then [sys] no [usr] the shower [sys] i'm [usr] trays [sys] with [usr] full [sys] you i'm with you i mean all i can do is book the appointment as i say it may well be sooner rather than later but i couldn't guarantee it to be honest all i could do is book the job and stick her all that all that on there [usr] is is [sys] he's [usr] the plumber [sys] gonna be in [usr] is [sys] that neck [usr] the [sys] of [usr] plumber [sys] the woods [usr] grantham [sys] he'll [usr] or [sys] be in that neck of the woods [usr] i suppose they're all over aren't they [sys] well [usr] ok well [sys] that [usr] look [sys] is all [usr] you all [sys] we can [usr] you can [sys] do [usr] do is do it we gotta we [sys] no [usr] gotta get it fixed [sys] no [usr] i can't [sys] right [usr] leave her i can't leave [sys] and apart [usr] this [sys] from [usr] it's [sys] the dementia [usr] you [sys] any [usr] know [sys] other medical conditions or vulnerabilities on site right right ok [usr] you got a long got a long piece of paper she's got er hearing problems and she's can be aggressive at times not generally to people that she doesn't know not [sys] what [usr] that she [sys] what's [usr] knows [sys] your relationship [usr] me she doesn't know my name she knows i come every day [sys] right [usr] but [sys] ok [usr] er i'm [sys] ok [usr] stepson [sys] no [usr] her own her own kids are in america and australia bastards [sys] right well right right ok [usr] i'm left [sys] right [usr] i'm left trying [sys] and [usr] to sort [sys] can [usr] her [sys] i take [usr] out [sys] your name please [pii] your surname [pii] [usr] my name's [pii] [sys] do you have an email [usr] rrrws [sys] address to use [usr] [pii] [pii] [sys] and [usr] [pii] [sys] how dare [pii] the best contact number to ring on route [usr] [pii] this [pii] [pii] [sys] right i've not let what we do i've only given [usr] 160 [sys] you the times haven't we [usr] i think [sys] and we got a bit wayward with it all right what we what we do anyway [usr] that's [sys] there's [usr] all [sys] no [usr] right [sys] actual call out charge the engineer would go out and have a look at it all before he does any [usr] right [sys] chargeable work he'll confirm the issue and a fixed price from there you can say yes or no if it's a yes it's cash or card if it's a no [usr] ok [sys] then there's [usr] that's [sys] no charge [usr] fine [sys] just no go ahead [usr] no it it'll [sys] i mean just [usr] be just [sys] as an [usr] do [sys] indication [usr] it cos i [sys] if [usr] can't [sys] it's just [usr] i can't [sys] a blockage [usr] live [sys] then [usr] this [sys] you'd be looking at 225 including to do it but engineer will confirm exactly what what once is there anyway right [usr] it is what [sys] if [usr] it is [sys] i get this [usr] it is what it is i can i've tried [sys] gotta [usr] i've tried [sys] be done [usr] all afternoon i can't breath [sys] granted [usr] it's clearly [sys] right i'll get it raised [usr] needs [sys] now engineer [usr] a bit of [sys] will [usr] a push [sys] ring you when he's on route you'll get a text confirmation in a minute all right see you soon take care mate bye now [usr] cool [sys] bye [usr] thanks [sys] bye bye bye bye bye [usr] all right thanks bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hm hello the lines | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes british gas speaking how can i help [usr] hello i've got an appointment today between eight and 6 p.m. i was just wondering if i was able to get a better time aaa narrower time slot [sys] do you have a home care policy or is it a chargeable job [usr] it's a a chargeable job i've got a reference number [sys] i mean i can check the appointment but we don't they they don't offer times i mean the engineer does ring beforehand [usr] do they [sys] but let [usr] it [sys] me [usr] it's [sys] just check [usr] only [sys] for [usr] that [sys] you [usr] it's a big window even if you can narrow it down to three hours or a two hours or something that would be great or [sys] we [usr] to just give [sys] don't [usr] me a a little [sys] unfortunately [usr] bit of a right ok [sys] it it's it's as i said the engineer will call you beforehand what's the post code and i'll just check everything's good with the job [usr] ch 66 two pg [sys] what's the address [usr] at [pii] [sys] and your name please [usr] [pii] [sys] [pii] it is definitely booked in for today before six and engineer will give you a call beforehand [usr] ok do they normally give you much notice or do [sys] it depends where he's coming from to be honest with you i mean [usr] ok [sys] they they try and give you about half hour notice [usr] that's fine [sys] if [usr] that that's [sys] possible [usr] fine it's just if i was to nip out i can be back in half an hour that that's fine thank you thank you anyway ok bye [sys] no problem take [usr] bye [sys] care bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name's [pii] how can i help [usr] morning [sys] you today [usr] [pii] my name's [pii] i've got a problem with a blocked toilet it's not draining away properly i've had a plumber around this morning and he's tried to plunge it 10 15 minutes it's it's it's not clearing [sys] it's still not moving [usr] or he suggested [sys] right no problem [usr] you guys [sys] i can definitely get an engineer out to take a look for you can i just clarify is this a domestic or a commercial property [usr] domestic [sys] and do you have british gas home care cover for plumbing and drains at all hello [usr] i no i i don't [sys] no ok thank you sorry i think the signal is a little bit bad [usr] hello [sys] could be the weather ok have you used our service before [usr] i'm not sure i might have done [sys] could i go through our prices with you before we start [usr] sure [sys] ok our prices start from 100 and £80 including va t monday to friday 8 a.m. to 6 p.m. after 6 p.m. it's from £225 as that's classed as out of hours and payment would need to be made on the day after works completion by your card or card is that ok [usr] ok [sys] thank you could i have your post code the first line of your address and your name please [usr] my name's [pii] and the postcode is [pii] [pii] [sys] [pii] [usr] in [pii] [pii] [sys] sorry 18 [pii] [usr] number 10 good [sys] number 10 thank you ok just bear with me one moment please [usr] well [sys] [pii] two [pii] zulu i'm just checking that we've got a local office in that area first of all but i which we do that's fine i'm just going to what i'll need to do is pop the details onto the system this will generate the availability of the local office nearest to you and then we'll be able to discuss getting an engineer out when you say it's that you've got a blocked toilet do you have another toilet in the property that you can use pardon could you say that again please [usr] yes [sys] i do apologize i couldn't hear you you have thank you i'm just popping your details on now and will you be there when the engineer calls [usr] well it depends when he's coming but [sys] and could i have your best contact number please [usr] the number i'm phoning you from it's [pii] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] [usr] those are two missing in the [pii] double 259253 [sys] got that thank you ok that's the first part done i just need to pop a note on for the engineer that he knows what he's dealing with we've got black toilet warm drain away [usr] it does drain eventually it does drain away but it wouldn't if there was any toilet paper or anything there it wouldn't take that it does slowly drain away but there's obviously a blockage somewhere [sys] right you've tried to plunge it but it's not working and is there anybody in the property clusters vulnerable that could be affected by this issue [usr] no [sys] no thank you ok i'm just going to generate the availability now for you [usr] ok [sys] ok the first available appointment i have come on wakey wakey i can get somebody out today for you [usr] ok [sys] i have a morning appointment which is any time from now up until one pm [usr] that'd be good [sys] or an afternoon is that ok do you want the morning appointment [usr] that would be super [sys] no problem once i confirm this booking you will receive a text message [usr] yep [sys] this will contain your booking confirmation it will also contain a booking reference number just in case you need to contact us for any reason [usr] no bother [sys] and the engineer will also ring you when he's on his way [usr] ok [sys] as well [usr] that's great [sys] and that's all booked in for [usr] lovely [sys] you [usr] thank you very much [sys] no problem thank you much for your call i hope you have a lovely [usr] ok [sys] day [usr] bye now [sys] take care now bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please list the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at how can i [usr] hi [sys] help [usr] i just wanted to check with somebody to help assessment for the plumbing problem [sys] ok what appears to be the issue [usr] do it was initially had a blockage of my toilet and the leakage in the toilet [sys] ok [usr] i called somebody else to try and sort it out but they left the job in the middle i'm not sure whether the the leakage has been sorted out or not yesterday i called one of your people to unclog the toilet they managed to unclog it it's just only fixing the toilet seat back into the the wall as well as seal it up and then the leakage to be just sorted out the [sys] ok [usr] person who attended yesterday said that he's just only technician for the drainage only i need to call for the plumbing if i need to [sys] ok that's fine and do you have british gas home care [usr] no [sys] cover with us or is it a one off booking [usr] no no [sys] no ok right that's fine we can book in for a plumber to attend site and have a look at the problem [usr] yes [sys] for you and then what they would do is they would provide an on an on site quote for any work i'm unable to provide you a figure at the moment of of what it would be to carry out the work [usr] what would be the minimum [sys] but they would do that we don't disclose the the plumbing unfortunately it's done on site by the engineer [usr] is it a call charge [sys] they would there's no call out fee [usr] ok [sys] no no there's no call out fee for the engineer they come out and assess everything and then they discuss that with you the findings what they obviously have worked out with the quote what it will be to carry out or undertake any work and then if you're happy they go ahead with the work for you if you're not happy of course you're under no obligation to proceed ok [usr] ok fine anybody [sys] ok [usr] can come as [sys] let's [usr] earliest [sys] have a look [usr] as possible please today [sys] i can have a look for you and it might not be today for example cos it it's only the emergency works that's get seen to on the same day er depending on the issue er could i just take the postcode [usr] it's [sys] please [usr] [pii] [pii] [sys] ok that's fine and just confirm the first line of the address for me [usr] [pii] [sys] ok that's fine and just confirm your name for me [usr] it's [pii] [sys] ok that's fine ok quiet and the issue that you're experiencing that requires the the plumber to have a look at that just explain that again for me apologies [usr] the thing [sys] what is [usr] is [sys] it that they're coming to to [usr] what [sys] look at for [usr] want [sys] you [usr] to know is i'll tell you from the start i had an issue with my clogged toilet and had the leaking [sys] ok [usr] with the flush [sys] yep [usr] i call local services to come and sort it out they came and they charged me what i paid for and they i'm not sure whether they fixed the leak or not they said that they have fixed [sys] ok [usr] the leak and then when it came up to the drainage to clear up they said that they need more money to unplug it and i refused to pay they left with everything in the mess i called in your person to do this sort because i didn't know that otherwise i would have made a call for the technician with the plumbing as well as the drainage to sort it out yesterday [sys] ok [usr] your person came in technician came in and he sorted out the clock which has been fine but i'm just completely clear now it's flushing and everything is ok because they didn't fix the toilet seat back into the wall you have to seal it and secure it it's not secured and then need to check if the leakage is still there or not because i can still see some leakage that's all from the flash tank i don't know whether it's the connecting to the flush to the commode toilet is it to the seat or is it fixed it's leaking from the flush tank i don't exactly know what it is [sys] that's not a problem at all the information that you've given me is really helpful i've made a note of that on here as well for the engineer what i can do is i can just quickly check our availability and see when we're able to attend for you [usr] ok [sys] and then we can get that looked at and sorted for you ok [usr] no not the person will be man it straight away isn't it whoever will come in after assessing if i'm happy with the court [sys] that's correct yes certainly yes if you're happy for us to go ahead with the work we can start straight away we come prepared to undertake the work [usr] sure [sys] that's fine [usr] that's fine fine [sys] you [usr] fine [sys] don't have you don't have to rebook in with us or anything that we we'll carry that out there and then let's have a look and just ask what's the best contact number for the engineer to give you a call on when they're on the way [usr] it's [pii] [sys] yep [usr] [pii] [pii] [sys] yep [usr] [pii] [sys] it's fine ok i'm just loading up our availability now for you it won't be a moment ok [usr] it's just the only reason is because we the the the technician who came in yesterday said that you can still use the loo but you have to be very careful because it's not fixed [sys] ok bye [usr] obviously we can't go out for the is it we have to use the wanted somebody i would have called earlier but i was busy at my work i'm just taking my break to give you a call that that can be sorted out for me [sys] no that's not a problem at all i mean we have availability today between now and six if you're available i can get that booked on for today for you to be seen [usr] more than happy even if i'm not somebody is at home to to you [sys] ok [usr] let them in and get it send it [sys] perfect that's fine i'll get that booked on here now for you the the engineer will call when they're on their way and would it be a mobile number that we have taken down it you'll receive a quick text message from us just to confirm the booking it'll have a reference [usr] right [sys] number and the local offices contact number in there as well just that way if you need to speak to us about anything at all you can give us a call ok we're happy to to discuss anything that you might want to run through with us [usr] no [sys] ok [usr] worries thank you very much for your help sir [sys] not [usr] thanks [sys] a problem at all thank you for your time and we'll be out as quick as we can today ok [usr] lovely thank [sys] take [usr] bye [sys] care now bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] how may i help [usr] hello i'm i'm not sure if i'm through to the right number we have a an issue with our upstairs toilet it got blocked and my husband tried to unblock it with one of those snake things this [sys] i [usr] morning and i don't know if he has i don't know what he's done but we had water leaking down onto the kitchen ceiling and it was dripping through that seems to have stopped but now we can't use that toilet obviously because it was flooding in the actual bathroom as well [sys] all right ok do you have british gas home care cover for plumbing and drain [usr] i'm sorry you're you're breaking [sys] do you [usr] up [sys] have british gas home care cover for plumbing and drains [usr] british gas home care [sys] do you have that cover [usr] no [sys] no [usr] i don't [sys] you don't ok we we charge 100 and £80 inclusive of va t to clear a standard blockage is that ok [usr] ok [sys] can i take the postcode of the property [usr] yes it's [pii] [sys] and the first line of the address [usr] it's [pii] [sys] and i take it it's a domestic residence a domestic residence [usr] yes it [sys] and [usr] is [sys] your name is [usr] my name is [pii] [sys] how are you spelling your surname [usr] s for [pii] [sys] that's right [usr] i i don't know if he cleared the blockage but the plumber that we've had before i called him and he recommended for you guys to come out because you have a camera that goes [sys] well [usr] down [sys] they should be able to clear [usr] and [sys] it [usr] if [sys] one [usr] he [sys] way or another they have a lot of equipment on the vans can i take a contact phone number for yourself [usr] yes it's [pii] [pii] [sys] right anybody that's either very elderly ill or disabled at the property [usr] gosh you're really it's it's [sys] all right [usr] you're echoing i'm not getting what [sys] is [usr] you're [sys] there anybody [usr] saying [sys] really elderly ill or disabled at the property [usr] no it's just my husband myself and my three children [sys] right ok that's fine just checking the diary for you [usr] sure [sys] we've assumed if we've got any availability is a week today [usr] wow ok i i mean i guess [sys] right [usr] it will have [sys] ok [usr] to [sys] well [usr] be [sys] if you find [usr] that we [sys] somebody [usr] haven't [sys] else [usr] got a choice [sys] in the meantime [usr] really [sys] just give us a call and let us know and we can close it down for you i'll book that then it's monday the [usr] ok [sys] 27th of november [usr] it's monday [sys] the charge is 100 and £80 inclusive [usr] ok [sys] of the ac and you can pay the cash or card on completion of the work the engineer will give you a ring when [usr] ok [sys] he's on his way and that is between 8 a.m. and 6 p.m. it's an all day appointment and then you'll get a text message [usr] ok [sys] now off me mrs [pii] to confirm the booking [usr] ok can i give you a my husband's phone number because [sys] right [usr] he'll be here and i will be at work that day it's be better [sys] i'll [usr] to [sys] ask [usr] talk [sys] them to call [usr] to him [sys] him [usr] on the day [sys] 30 minutes prior to arrival and what's the number [usr] he's on [pii] [pii] [pii] [sys] right that's all in place for you and as i say you'll get a text message now to confirm the booking you're very welcome thank you [usr] ok [sys] take care [usr] that's lovely thank you very much [sys] thank you bye [usr] ok ok bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help [usr] hi i wondered if i could book someone to come out and look at our drain when you empty the kitchen sink there's a drain outside and it just bloods out there's obviously some a blockage i've tried using normal drain cleaners and it's not working there's something fat deposit or something blocking it [sys] is this regarding your domestic property [usr] it is [sys] do you have british gas home care cover for [usr] no [sys] your plumbing and dr [usr] no [sys] no ok can i take the postcode please [usr] it's [pii] [sys] ok just bear with me a second [usr] ok [sys] are you able to use it bathroom facilities mainly the toilet [usr] it's fine it's just it's just the gray waste water out of the sink if you if you just turn the tap on and it pours down that's fine but if you have a sink full of water and release the plug of the sink it then overflows outside it's just it's just the gray water sink water that's coming out over the top of the drain [sys] ok based on what you've prescribed to me the soon as we'll be able to get an engineer sent out to you will be next week sometime [usr] ok [sys] i'd need to fill in a couple more details before we can get to that point but we don't have a call out fee you won't be charged for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as a quote you [usr] ok [sys] will then need to agree to the quote for the engineer to then start the work as it's payment upon completion cash or card [usr] ok [sys] and for during the week monday to friday within office hours 8 a.m. to 6 p.m. starting price for one booking is 100 and £70 and that's v ac included [usr] ok fine [sys] ok can i take your first and surname please [usr] it's [pii] and the surname that's [pii] and the surname is [pii] which is [pii] i er [sys] ok and your mobile number please [usr] [pii] [sys] [pii] and the first line of the address please [usr] forest lodge [sys] anyone at the property that has any vulnerabilities we should be made aware of [usr] no [sys] ok just bear with me a second [usr] ok [sys] we've got monday all day available all day would mean an engineer would attend at any time between 8:08 a.m. to 6 p.m. and they'll give you a phone call once they're en route [usr] ok just give me one second i'll just check my diary hi yes monday is fine [sys] monday's fine ok i'll go ahead and confirm that in you will shortly receive a text confirmation about the appointment and on the day an engineer will call you once he or she's on route [usr] ok great [sys] great [usr] can i just check did you say the starting amount was 100 and 70 including that or [sys] yes [usr] ok fine ok that's great ok [sys] very [usr] thanks [sys] nice [usr] very much [sys] you're welcome take care [usr] bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] going down [sys] we record calls for quality and training purposes [usr] for [sys] afternoon thank you for calling dino [pii] speaking how can i help [usr] ohh hello there we've got block round your rals er ground floor of a of a school in [pii] we just wondering if we can get someone [sys] ok [usr] out [sys] i can certainly have a look and do you have any british gas cover for plumbing and drains [usr] no we don't no [sys] no ok and what's the post code to start with [usr] [pii] [pii] november [sys] and can i november can i ask as well are you able to pay the engineer by cash or card do [usr] we certainly sort it out on on [sys] ok [usr] on site [sys] ok [usr] we we we'll be able to do [sys] ok [usr] someone someone's able to contact myself and i can [sys] ok [usr] do it over the phone or whatever [sys] ok [usr] but [sys] alright no problem well let me have a look [usr] what [sys] for [usr] is [sys] you then [usr] it is [sys] bear [usr] it what [sys] with me [usr] is it is it all can we can we do it by i mean it's it's a school it's not going anywhere we have we ever do it by by same day transfer or something [sys] you can do it by invoice it's just that i can't book it in if it is invoice it has to be done via the local office [usr] no [sys] but i can give you the phone number for the local office if that's [usr] be [sys] easier [usr] great yes yes i think i think i think the burster [sys] ok [usr] would prefer that let's try that then [sys] no i i understand let me have a look see who it is bear with me and we all here we go do you have a pen handy [usr] hold on just give me give me half a second [sys] sure [usr] different ohh sorry [sys] that's good [usr] no sorry i tried to stop in the wrong place er ok [sys] the local office is [pii] [pii] [pii] [usr] [pii] fantastic i'll give him a call now thanks [sys] alright [usr] then thanks [sys] brilliant [usr] then bye bye bye [sys] take [usr] bye [sys] care [usr] bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to go at dino how can i help you today [usr] hello there i phoned up and booked a job on wednesday and the chap came out yesterday and fixed it it was a leaking cold water tank he did the job [sys] ok [usr] last night and it's it's leaking again now the where he's isolated it's leaking i'll need somebody to come out and sort it out [sys] fine you can just quickly confirm do you have a home care policy at all with british gas [usr] no it was a quoted job [sys] he was ok that's perfect i wanted to make sure that's all [usr] ok [sys] for you it's just parents with all the right screen can i take your postcode please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] perfect thank you for that i just take your first email address please [usr] [pii] [sys] perfect thank you for that let's get the 2004 i've got the apartments mentioned there would i what was originally i previously bought 10 that also just get the details back up i think i'm fine could confirm your name as well please sir [usr] it's [pii] [sys] great thanks can i take the best number to ring on as well please [usr] sorry say that again [sys] can i take the best number to ring on as well please [usr] it's [pii] [sys] yep [usr] [pii] [sys] yep [usr] [pii] [sys] perfect thank you for that i know we recently came but i just wanted to make sure that all our records were still up to date for [usr] no [sys] you that's [usr] worries [sys] all [usr] no worries [sys] let's get on there for you scroll up the screen now to add the addition at the work on fire [usr] ok [sys] as you mentioned it previously came out for the leaking cold water tank and at the time it was fixed [usr] he he changed the ball cock and the isolator valves on the c on the hot water on the cold water tank sorry and the the isolators leaking now the new one that is fitted it's leaking on the on the main side i can't even isolate it off [sys] ok let's go on there for you is there any vulnerabilities on site at all [usr] my my wife's currently having treatment for cancer i could do without not having to turn the heating off and and stuff [sys] no that's pretty fine i will put i will make sure s moil there that for you [usr] cheers [sys] it's ok it's very shocking to work on there for you [usr] thank you [sys] it's just taking a bit of time to [usr] no no worries that's fine [sys] all work on there for you ok i've got that on got on there for you now what before six we'll we'll turn up [usr] bye bye [sys] to see what's ca what's see what's caused this again for you [usr] ok thanks [sys] in terms of what happens there the the colleague will give you a phone call as you already know from the previous visit they'll give you about a phone call in about i say between 45 minutes and a half an hour [usr] ok [sys] prior to heading to yourself [usr] bye bye [sys] to look into that for you [usr] that's brilliant [sys] is that ok [usr] but thanks very much for your help will i will i get [sys] it's [usr] a text [sys] quite [usr] or anything to confirm or it with [sys] i [usr] the with the job number on it or anything [sys] but there will be a tech there'll be a text heading your way as well but i said the call the engineer will give you a phone call i said we always say 45 minutes half an hour prior as well [usr] lovely [sys] to let [usr] ok thanks very much for your help [sys] it's pretty fine thanks for your time today [usr] cheers thank you bye bye [sys] cheers bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 12 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] you're right [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes i was speaking to how can i help [usr] hi i wondered if we've got a problem with an outside drain it seems to be the drain from the kitchen not much as the toilet waste but i'm a bit a little bit unsure on that as well what's happening is the water's [sys] ok [usr] the water's filling up and my husband we tried to plunge it and then my husband had long gloves and put his hand down there and there was a piece of what looks beading down there now god knows where that's come from the water's not going down it keeps just popping back up again but twice now in that since wednesday i've been trying to monitor it there's been some er a little bit of feces in it i don't know where that's coming from now [sys] right [usr] next to where the square grid is outside the kitchen is the toilet waste that comes down and it looks there's a a little bit of a crack somewhere but i don't know whether it's the pipe or whether it's just the momentum that goes around it i don't know and there seems to be water seeing from the kitchen drain the little grid one into where the pipe comes down from from the toilet waste i'm not [sys] ok [usr] sure and and we've got the manhole in our back garden as well is on the on the the patio [sys] right [usr] just outside the kitchen we've been here since 1986 and we've had two occasions where the manhole is blocked up now i don't know whether it's a manhole problem or whether it's it's a private problem in that the the kitchen part of it is blocked now i did ring united utilities and they said that their stance now is you you ring a private drain people er they will come and have a look and if it's if it is private then obviously you'll you'll work on it but if it's not you'll say no it's united utilities you need to ring them is that right [sys] it used well it can varies around the country but it used to be the case of course that if it was say for example a share train we would recommend that people go and check with the water company first because if it is a share train our guys can't touch it because it is owned by the water board [usr] that that's [sys] but [usr] what she was [sys] obviously [usr] saying [sys] as you said now now they prefer to to get somebody out free of charge to just confirm whether or not it is or it isn't theirs and then they'll get themselves into action [usr] well cos [sys] rather [usr] they [sys] than just sunlight sending their guys round [usr] cos they said they sent loads of people out and and and they found that it's obviously not their not their responsibility but they they did say if you come out then obviously if if there is a cost for what you've done then they would reimburse if it is their fault but i'm [sys] right [usr] at the minute i'm i'm not really bothered i just want want it looking at if we can because i'm not sure whether there's some not just a blockage but i think there might be some damage i'm not sure [sys] right [usr] is there [sys] ok [usr] aaa charge or something for coming out or what happens do i've never apart from two twice in in 30 odd years i've i've never really rung anyone since what's the score now do [sys] both our inspection and cola are free the guys can come out and check [usr] ok [sys] and then if they do find a blockage then the price would start 170 including va t [usr] how much love [sys] 170 [usr] £170 and that includes bath ok i i need to pay it though because i can't i've just gone downstairs now to have a look at it and it did look the water level had dropped to where it should be but it did that yesterday and we were out all day yesterday we were we wasn't at home in fact all day and all night we we used no water nothing all day yesterday and when i when it dropped yesterday but when i started putting water in it before we went out it came back up again and the same thing happened today [sys] right [usr] it must be the water must be seeping through somewhere and overnight it drains to its normal level but then as soon as we start using water again it's gonna come up [sys] no problem will there be somebody at the house today [usr] do do you do what time though because i've i've got a hospital appointment later do what time it would be [sys] the guys well the guys themselves would call when they're on the way [usr] ok [sys] and if it's not totally convenient obviously you could just mention to them then with it being friday of course the next if is not available today would be monday [usr] ok ok well i need to be here then don't i i'm here today till about 11 o'clock quarter past 11 [sys] right [usr] er i've got as i say i've got a hospital appointment but as soon as soon as i'm back from there then obviously but er will they give us a call then [sys] the guys call themselves just to say right we're on the way [usr] right [sys] and as i said if it's not totally convenient just obviously mentioned to them i will put in the notes as well what's gonna be the best time for you they can try and make themselves aware of that [usr] if they if they [sys] can [usr] come [sys] i just check is if you're on premises [usr] it's a bottle of [sys] is it your premises [usr] it [sys] it is your house [usr] yes it is love [sys] and you don't have british gas home care they come in and drinking [usr] no [sys] can i take the postcode of where you are please [usr] it's [pii] [pii] [sys] and the first line of the address please [usr] [pii] [sys] good and can i take your name please [usr] my name's [pii] [sys] and the best phone number for you please [usr] [pii] [pii] [pii] [sys] and does anyone in the house have any vulnerabilities [usr] no [sys] ok i'll just see if it gives me a chance to choose this afternoon [usr] pardon sorry [sys] i i'm just gonna see if it gives me a chance to do this afternoon [usr] ok ok [sys] or if it's just down as an all day [usr] you put it well i say only it's in or at 12 10 past [sys] right [usr] 12 i don't know how long i'm gonna be there for my first appointment ii i could be i could be back at two or if or if [sys] what [usr] it [sys] time do you need to leave [usr] i'm going to leave here probably quarter past 11 latest but we can say 11 [sys] right [usr] o'clock if somebody come could come before 11 that would be perfect i don't [sys] ok [usr] know i'm i'm asking asking the world but [sys] no no it's fine that's why i'm gonna put it in the notes the local office will see all that before they assign the guys to do it and as i said the guys themselves are calling on the way they're fully aware of what time works for you [usr] you still there [sys] just confirming everything [usr] sorry [sys] that's everything gone through now [usr] ok [sys] as i said the guys will call themselves and obviously if it's not totally convenient or you have an idea what time you'll be home just obviously let them know they'll come around and do the inspection both their inspection and call out are free the guys can check for a problem and then if they do anything chargeable it's just a cash or card payment to them once they're finished [usr] cash or card ok that's perfect and and [sys] all [usr] well [sys] right then [usr] if they do get here before 11 and i do need to go if if they are gonna do some i know we'll leave the back gate open and they can just come and go [sys] that's [usr] as they please [sys] it once they're there and they can say right we're here now you're obviously then can sort it out with them about leaving them to it [usr] brilliant thanks very much for your help i appreciate that love [sys] all right then [usr] thank [sys] no [usr] you [sys] problem all [usr] thank [sys] right then [usr] you bye bye [sys] thanks a lot [usr] bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to my name is [pii] how can i help [usr] hi [pii] my name is [pii] i'm calling from primary court nursing home in you in [pii] i've been asked by our maintenance to give you a call out we've got a problem with some of our drains [sys] okey dokey have you guys used us before [usr] well i don't know which one they they called out an emergency do i know at the weekend but i don't know who all i've got is the receipt and the job number i don't have i wasn't here i don't know i think it was our maintenance guy that called you out on sunday he came to us 10th but this is a different possibly a different problem i give you an address [sys] ok [usr] or a post code would that help [sys] i'll take a post code [usr] post code is [pii] [sys] [pii] [usr] [pii] [sys] ok and what a new job raising probably ok can i take a contact name and number [usr] the name of the person who's asked me to call you is er [pii] god i can't remember his surname [pii] were bitten on [sys] [pii] [usr] the [pii] [sys] fine [usr] he's a maintenance guy [sys] what what's [usr] i can [sys] his [usr] well [sys] er [usr] i don't know about his number but contact me here it's [pii] [pii] that's the phone number here and my name is [pii] [sys] no worries and what's your well what's the issue [usr] smelly drones apparently are round by our residents we're a nursing home round by our residential dementia unit they're stinky they're getting a bad smell from the drones i think the problem that was solved on saturday or sunday is on a completely different different side of the building this is obviously something possibly new [sys] no worries good a reason as any [usr] just stinky drs really unfortunately out of our residents put things down the toilets and stuff that aren't supposed to possibly be down there [sys] right toilets are still working and everything though aren't they no vulnerable people we need to be aware of is there [usr] sorry [sys] no vulnerable people we need to be aware of is there [usr] well it's a residential dementia unit [sys] then ok no worries [usr] it's a [sys] right ok leave this with me i will get it sent over to the local office they'll give you guys a call to let what time you can expect [usr] fantastic [sys] an engineer [usr] great thanks for your help thank you very much [sys] no [usr] thanks [sys] worries have a good [usr] and [sys] one [usr] you bye bye [sys] bye [usr] bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hi there i've got a i've got a blocked drain which is it's a bit complicated i've got a blocked soil pipe which is the bottom end where the drain is and it's backed up and filled up the soil pipe upstairs in the eaves which then got too heavy started to leak i need someone to come out and unblock the bottom half of the drain it can free up all the water from the soil pipe [sys] ok have a look here and is it a commercial or domestic property [usr] are domestic [sys] domestic and do you have british gas home care cover for plumbing and drains [usr] i don't know [sys] no ok no problem ok we can have a look for you then if i can start by taking the postcode first of all [usr] it's [pii] [pii] [sys] [pii] let me have a look and if i could also take the house number [usr] it's [pii] [sys] [pii] let me just see if i can find it bear with me [usr] ok [sys] and it that's [pii] [pii] [usr] that's it [sys] i've got it and if i could take your first name please [usr] i'll spell it out for you my first name is [pii] it's er [pii] [sys] brilliant and if i could also take your surname [usr] my surname is much easier it's [pii] [sys] is that it i got you [usr] simple [sys] is it [pii] is it [usr] it's [pii] [sys] got you [usr] it's quite a setting believe it or not it's very common out there [pii] [sys] really well i i the first thought that came into my head was [pii] obviously [usr] well funny enough we used to know him [sys] man do that makes me very sad he was my i he was one of my idols growing up [usr] he [sys] towards [usr] was a lovely [sys] my [usr] man [sys] i i've obviously i never knew him but when you heard about all those stories of the the group that he used to do and didn't want anybody to know about it [usr] it [sys] makes me very sad it's very sad [usr] he was just a unfortunately he was just a he had a he he was a trouble got it was a difficult time and and it affected him and that and that's the bottom line but otherwise he was a lovely guy i mean [sys] i get it he honestly i i when people talk about singers and who are the best voices this and that [usr] he's [sys] to me [usr] definitely [sys] there's no comparison [usr] up there isn't he [sys] it's it's [pii] [usr] he's definitely [sys] ii [usr] up there [sys] i i i i'm it makes me very sad it really does big big here of my anyway [usr] sorry i upset you on [sys] god [usr] the phone [sys] no no don't be silly no just just thinking about him i mean it's been what it's been seven years since he died isn't it it's crazy [usr] it it is crazy [sys] but [usr] it's but i and it it it is sad just as it it seems a waste doesn't it but [sys] it is a waste do you know what it shows [usr] for [sys] you doesn't [usr] no reason [sys] it no matter how no matter how talented you are no matter how much money you've got you can still be a vulnerable person do what i mean and still [usr] exactly [sys] still have issues money and fame and and all that it's it's not [usr] doesn't [sys] what people [usr] do you any good no [sys] no exactly of course it helps but it's not the when people say i'd be happy if i won the lot of it you'd be happy for a couple of days but certain problems which it [usr] it [sys] creates its own problems [usr] i i [sys] doesn't [usr] was [sys] it [usr] just gonna say well what er the the quite often the saying goes the more you have the more you have to worry about don't you i mean that's not entirely true cos obviously you'd rather win the lottery than be homeless obviously [sys] of [usr] but [sys] course of course [usr] but there [sys] it [usr] there is that that is true though cos you start to value the wrong things i guess and then worry about them and anyway don't [sys] well [usr] have [sys] there [usr] to [sys] was [usr] worry about that [sys] a well there was a funny thing i what i've read i think it was on youtube over the weekend and i can't remember what it was something that i read anyway it was a guy in [pii] who'd won one of these powerball lotteries and it was a fortune [usr] well [sys] and he went to go and get his check and he put a mask on and the person said to him why do you put a mask on and he goes because i don't want anyone to know who i am because i don't want everyone coming out of the woodwork and that means that meant his family as well do what i mean and no [usr] jesus imagine keeping that one secret out [sys] i know it would be hard exactly [usr] turn up with all your bling and be [sys] exactly [usr] what [sys] your ferrari and stuff where you from well i won it exactly [usr] dear [sys] anyway can i take a contact telephone number please [usr] this this mobile is good it's [pii] [sys] brilliant all right let me just save all that right i just need to type in what you told me the issue is bear with me [usr] it's been a bit it was a bit of a disaster we've [sys] really [usr] patched out and stopped the water coming out but having your your poo pipe leaking into your into the sitting room isn't great [sys] did it come into the same are you kidding me god [usr] it's a stupid the the house is a stupid seventies house with it with eaves and what they did is they ran the pipe from the toilet across the eves across the sitting room and then out into the drain which you can't really get into either it's we've stuck some rods down it giving it a little pope to see if we can clear any er blockages but it it's not happening [sys] god [usr] we need someone with some better equipment [sys] of course let's have a look [usr] if you want an an accurate description the soil pipe comes from the toilet runs a horizontal path for about 4 m 3 m 3 4 m and then drops down and the whole soil pipe is is full it's what's happened is the horizontal bits got really heavy and all the joints have bent [sys] god [usr] and leaked we've patched those up the the whole house doesn't fill with messy water and and now i'm calling someone to see if they can clear out the blockage [sys] i've certainly not i've certainly not had to type anything this in before but [usr] no [sys] -huh [usr] it's an unusual design normally they just it it normally it would just poke straight out the back of your house and it's not a big problem to be honest if it's leaking [sys] exactly [usr] cos it's just flooding around your garden or something [sys] which is bad enough anyway but obviously in the sitting room [usr] i've been well i made a cup of tea yesterday and i sat there and i looked up the ceiling and there was a load of water dripping down the wall and i was what the fuck is that [sys] you're kidding [usr] is that ok [sys] i was i thought you were gonna say then something went in your tea [usr] no no that would have upset me [sys] exactly exactly it reminds me of that i don't know if you can remember the [pii] movies there's a scene where [pii] in he's in with [pii] who was his boss and they're doing some poo samples and [pii] thinks it's a cup of coffee starts drinking it and and he goes this coffee tastes shit and the guy goes that's because it is shit [pii] he's well it's it's it's a bit nutty [usr] it wasn't far off that [sys] gosh bloody hell now i mean i could send somebody out this afternoon if you're available [usr] i mean if i'm i'm in all day [sys] ok [usr] today if someone's free then that would be [sys] ok what i'll do is then i can't give you the exact time they will get to you just because it's it has been incredibly busy far today but i can get the engineer [usr] ok [sys] to give you a phone call when they know that he's on his way to you if that's ok [usr] sure we're i said [sys] you [usr] we're [sys] in [usr] in [sys] anyway [usr] all night [sys] fantastic [usr] i'm i'm definitely i'm not leaving [sys] no [usr] it until until we've sorted [sys] good [usr] it [sys] right fine brilliant now let me explain how it all works just in case you're not sure the engineer will come out obviously they'll have a look at what the issue is and once they've had a look they'll give you a quote now if you're happy with the quote they'll obviously do what needs to be done and you can pay the engineer at the end cash card for any reason you don't [usr] ok [sys] want to go ahead you can say no and if you do say no you don't pay anything because there's no call out charge but what i can tell you is that if you do decide to go ahead prices do start at 100 and £70 including va t [usr] ok [sys] it's all of that ok fantastic [usr] understood [sys] right let's get that booked in just bear with me just wait for the i just wanna make sure it's done before you go there you go that's all booked in for you the engineer will be with you as soon as they possibly can and i have asked them to give you that phone call when they are on their way ok [usr] brilliant that's great thanks [sys] absolute [usr] for all your help [sys] pleasure and it's been a real pleasure to talk to you as well thank you [usr] likewise [sys] speak to you soon well hopefully hopefully not soon but what i mean [usr] i know what you mean thanks [sys] pleasure [usr] anyway [sys] you take care good [usr] all [sys] luck [usr] right you [sys] bye [usr] too see [sys] bye [usr] you [sys] bye [usr] bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks [usr] no i [sys] visit [usr] couldn't [sys] dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] god [sys] we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done hi you're speaking to an at [pii] can i help [usr] hello yes i wondered if you could help me with a block drain please [sys] sure can i just check if it's your own premises [usr] sorry [sys] is this your own house [usr] my own house yes [sys] and do you have british gas some care for plumbing and drains [usr] i don't think [sys] can i take the postcode of where you are please [usr] yes it's [pii] [pii] [sys] and the first line of the address please [usr] [pii] [sys] ok and can i take your name please [usr] my name's [pii] spelt [pii] [sys] ok and the best phone number for you please [usr] probably this one which is [pii] [sys] and then what's the problem [usr] where to start we noticed that the toilet was flushing slowly well filling up the bowl was filling up and then the water level was gradually going down to where it should be when you flushed it and we've just come back from a week away and it was quite smelly my husband's been out for the garden for a couple of hours now he's got a set of rods and he's he's found that it's quite blocked but he's got stuck i think his rods have got stuck and just needs a hand now really to [sys] ok [usr] it's just not flushing properly [sys] and [usr] we're on we're not on [sys] but [usr] main drainage we're on it's a septic tank [sys] ok and you can't use the toilets now [usr] i suppose we could use the toilet yes it flushes it's flushing very slowly but at the moment [sys] right [usr] what we've got is all the drain covers off and a rod sticking out of one of them which won't move [sys] right [usr] in any direction [sys] and is there anyone in the house with anything any vulnerabilities [usr] well i couldn't hand on heart say that we have really we're both in our seventies [sys] ok [pii] right they're saying the earliest i could come out would be tuesday afternoon [usr] tuesday afternoon ohh right i thought you advertised a 90 minute call out [sys] let me see if there's any way that can make it that any sooner just give me two seconds while i put you on hold [usr] thank you he's gone away to see what he can do but at the moment he's saying they couldn't come till tuesday afternoon he asked me can we use the toilet i said i thought we could but at the moment we've got all the covers off and there isn't another there's another local one that says that they will come within 90 minutes last week when he's obviously gone to talk to somebody if they'll come out he said ohh at work there either i said well i can't say we were vulnerable but we were in our seventies i told him about me you've been trying to work on it yourself and got stuck i haven't really given them these details that my home will come down it's not because your faces are limited [sys] hello [usr] hello [sys] hi they said they can do it this afternoon [usr] that would be wonderful thank you [sys] what will happen is that the guys themselves will call you when they're on their way [usr] ok [sys] they'll come round and do an inspection both for inspection and call are free the guys can have a look if they do find a blockage then the price today starts at 225 including va t and then it's a cash or card payment to them once they've finished [usr] ok can you give me that price again i didn't pick [sys] 225 [usr] right that's what i thought you said ok that's [sys] alright [usr] fine they'll ring when they're on their way [sys] they will [usr] and i can give them directions to find this thing ok that's lovely thank you [sys] all [usr] much [sys] right then thanks a lot bye bye [usr] thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino [usr] tried [sys] dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello good morning speaking how can i help [usr] hello there i've got a problem with my er in my bathroom with a really bad smell coming from the well i'm presuming it's coming from the toilet [sys] ok let's try and do most to help you is this for a residential address by the way [usr] sorry [sys] is this for a residential [usr] yes [sys] address [usr] yes [sys] by you thank you what's your post code [usr] [pii] [pii] [sys] [pii] [usr] yes [sys] based on the address please [usr] it's [pii] [sys] ok nice hang on a second [pii] yet other [pii] yet no [pii] got it good [usr] hm [sys] er right and just checking if you have a home care policy for your dream at all [usr] no did i have when [sys] ok [usr] i had gas but cos i haven't got gas in there [sys] and what's your name please [usr] [pii] [pii] [sys] and the first name please [usr] [pii] [sys] sorry [usr] [pii] [pii] [sys] [pii] sorry thank [usr] it's ok [sys] you and if i could take a contact number please [usr] [pii] no one minute [sys] [pii] [usr] [pii] [sys] no [usr] [pii] [sys] yep [usr] [pii] [sys] thank you and sorry there if you can please remind me what it is that needs to be done i beg your pardon [usr] it is i'm i'm just getting a really bad smell in the bathroom i mean the toilet seems to be working fine but of course i do what most people do these days and go online and it could be something a seal apparently that's gone but who the heck knows i'm not a plumber [sys] well in terms of this then the actual dino engineers will be able to come out and assess and they'll be able to give you a free no obligation quote which obviously has no call out charge to it but the prices for the work if you choose to accept which is is of course an obligation is 100 and £80 all in that means it's 100 and £80 all inclusive of that it'll come attend and try and fix the problem and that's where the prices start from [usr] right ok that's what it it could be it would be or it could be [sys] it [usr] from [sys] could be but they will obviously liaise with you [usr] obviously [sys] at no cost as it were in terms of for the quote and then take it from there for you [usr] right ok [sys] okey dokey well that has been put into the system just wanna double check as well sorry i beg your pardon if there is any vulnerabilities or any health issues that i need to bear in mind [usr] no [sys] bless you ok i believe you'll get a an automated message as it were to confirm the booking and i'm just gonna let as to when as for when somebody's coming out [usr] right [sys] provision we could get somebody out tomorrow for you that sounds a plan [usr] ok let's have a look because i've got one thing can you tell me when if it's morning or afternoon [sys] this moment is what i can say it's what's known as an all day appointment [usr] right ok i can't do hang on a minute just can i just get you to hang on just [sys] ok [usr] one second [sys] no problem [usr] you wanna take him or shall i make it for wednesday ok i'm playing golf on can i do wednesday only i [sys] ok [usr] can't cancel what i've got tuesday [sys] right ok just bear me a second but i [usr] sure [sys] hopefully i think we can make that a possibility it won't be a moment because it appears to be showing tuesday or a thursday if if if wednesday isn't available for there to be [usr] right [sys] doable for yourselves [usr] again it's gonna be a it's gonna be an all day thing right [sys] provisionally at this moment yes but they will have to call beforehand it's the same thing i'm afraid wednesday doesn't [usr] right [sys] appear to [usr] ok [sys] be [usr] when do they call me [sys] about [usr] and let me [sys] half [usr] know [sys] an hour before the time of arrival [usr] is it for ohh i see ok they don't phone first thing in the morning and say to me that i'm gonna be there at and it's just when they're coming [sys] yes excuse me [usr] right ok right ok i i i'll i'll do thursday [sys] very [usr] then [sys] you thank you no problem thank you very much [usr] right that's thursday the 12th [sys] yes [usr] right ok right and they'll phone me about half hour before they get [sys] yes [usr] here right [sys] no problem okey dokey thank you very much [usr] ok [sys] thanks [usr] is that [sys] that's [usr] done [sys] done thank you [usr] lovely that's smashing thank you very [sys] thanks [usr] much for [sys] man [usr] that [sys] cheers [usr] thank [sys] all [usr] you [sys] right [usr] bye [sys] bye bye bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning [pii] you're through to [pii] how can i help [usr] hi there [pii] can i i have a a drainage problem in my house but i've got no idea how to go whenever i whenever i flush a toilet or use a shower in in any particular room in the house there's a smell that emanates from the hallway and i've been underneath and i don't think there was a leak but i was speaking to someone in the building trade to suggest that it's most likely a blockage and the drainage out to the main plumbing system in the street and whenever i push water down there's a gas that blows back up i'm just wondering whether somebody can come out and take a look at this and help me understand how i can fix it [sys] of course no problem do you have a policy with british gas up on the drains or is it just a one off is [usr] it's just a one off [sys] and is it a domestic property is it your home did you say [usr] it's not on it's not on [sys] ok [usr] yet [sys] can i take your postcode please [usr] it's [pii] [pii] [sys] thank you and what's the first line of the address there for me please [usr] it's [pii] [sys] thank you and can i take your name as well please [usr] it's [pii] [sys] thank you and what's your best contact number please [usr] [pii] [sys] yep [usr] [pii] [sys] yup [usr] [pii] [sys] thank you that's [pii] and have you got an email address at all that we can take [usr] [pii] again [pii] [sys] thank you and is there anybody in the property with any vulnerabilities at all [usr] no [sys] ok it won't be a minute i'm just gonna put some notes on the system and then what i'll do is i'll check and see when the next available appointment is [usr] ok [sys] are you still able to use your showers and everything at the moment [usr] i can still use it it's just a it's a smell that just comes up through the floors [sys] ok i'll just tell you how it works there is no call out charge but the prices for unblocking start at 100 and £80 what happens first of all is one of the engineers comes out what they'll do is they'll have a look and then they'll assess the job and what they do is they confirm the price on the visit with you before they do any work and if you do decide you want to go ahead with it it's just payment on completion either by card or cash i've got tomorrow morning if that's any good right [usr] it's [sys] i'll [usr] tomorrow [sys] get that booked [usr] is perfect [sys] in for you now and tomorrow morning what will happen is the engineer will give you a call when they're on the way just to let how long it's gonna be before they get to you [usr] ok do i mean is there any rough could it be anywhere between [sys] it's between [usr] nine and 12 [sys] eight [usr] is [sys] and [usr] that [sys] one [usr] the morning slot right [sys] alright [usr] ok [sys] that's [usr] fine [sys] all [usr] ok [sys] been booked in for you now all right take care then i [usr] cheers bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at how can i help [usr] hi just a query i'm going round the houses here i've contacted my insurance company and they say they can't help right what it is at [sys] ok [usr] the back of my property just at immediately with the joining the house i've got a little gutter runaway thing and i've got a pipe that goes from the kitchen sink into there and then it drains out into the manhole cover and the drain next door which i've got access to right however [sys] ok [usr] this morning i have noticed that my my runaway gutter is full of poop and paper and it looks it's coming from my property i don't know what that [sys] ok [usr] is [sys] ok it could indicate that you've got a blocked drain or a blockage somewhere within the drain for it to be bringing up sewage and bits of toilet paper [usr] right [sys] we [usr] what how [sys] can come [usr] how [sys] come [usr] does [sys] out [usr] it come [sys] of the [usr] up through the [sys] country [usr] gully though [sys] i'm not too sure that would be something for the engineer to have a look at when they're on site i'm afraid in in regards to obviously that coming up we are able to get out and clear it for you if there is sewage there and it is overflowing it is classed as an emergency we [usr] it [sys] can [usr] is [sys] get out today for example but it starts at 100 and 70 that's to have anything unblocked if it's more complicated or requires any specialist equipment the engineer could re quote the work it could be higher of course [usr] right [sys] but if you're happy do it go ahead if not you're under [usr] i [sys] no obligation [usr] no that's that's perfectly fine i need to do it [sys] ok let's have [usr] he'll [sys] a look [usr] probably know straight away what it is because cos i can't understand how it can come up and then seek out the the soil pipe that's the trouble [sys] ok no of course it is not too sure how that's happening but we can get that looked at and sorted for you what's the postcode for the area [usr] [pii] [sys] yep [usr] [pii] [sys] ok let's have a look and the first line of the address [usr] [pii] [sys] ok what about and it's a domestic property it's your home is that correct [usr] yes yes i rent it but i'm i'm happy to pay for this [sys] ok if it is rented have you contacted your landlord about this problem only because [usr] no [sys] sometimes [usr] he's [sys] landlords [usr] he's [sys] have cover [usr] no i haven't listen [sys] no [usr] he's been supposed to be re you'll see whoever comes he's supposed to be rendering the front of the house for the last six years i'd [sys] ok [usr] sooner go ahead and get it done [sys] get [usr] myself [sys] it sorted [usr] and then i'll and then i'll get the money off him somehow [sys] no that's ok let's [usr] as [sys] have a look [usr] as i can have a receipt then that's fine [sys] yes certainly the engineers can leave that with you and what was your name sorry just i could put it on here [usr] kay [pii] [sys] ok and what's the best contact telephone number [usr] [pii] [sys] yep [usr] [pii] [sys] yep [usr] [pii] [sys] ok that's fine ok then it's sewage overflowing from the soil pipe and the drain and you just need that to be looked at and cleared and and make sure it's all clear is that correct [usr] because there is a problem in that gully because it's not it's not draining properly [sys] ok [usr] as well it could it could be a back washing up and then sort whatever's out i haven't got anything upstairs or anything coming up the sink yet but [sys] ok [usr] i [sys] ok [usr] i'm laughing about it but i'm not i'm really not i have money [sys] no i can imagine it's not pleasant when it happens it's i can understand that it is backing up and is there anybody on site with any vulnerabilities that we might need to be made aware of [usr] no just me i suppose you can say i'm vulnerable i don't no [sys] no that's fine we can as i say we can get an engineer out today it would be any time between now through till 6 p.m. but [usr] that's [sys] the [usr] fine [sys] engineer would give you a call when they're on their way just as a courtesy [usr] lovely [sys] call and then they say they can get out and assess it for you and then we can get that all sorted if you're happy for us to proceed [usr] well it's got to be done because i don't want a drain full of shit excuse [sys] no [usr] me [sys] no that's all right i can i understand that's ok let's have a look you will get a quick text message from us as well just to confirm the booking it'll have a reference number and our local offices number in there as well for you ok [usr] ok [sys] if you have any questions or queries the office is open till six please feel [usr] bye [sys] free to give them a call we're happy to assist you ok [usr] lovely excellent appreciate that [sys] you're [usr] lovely [sys] very welcome [usr] thank you very much look forward to seeing somebody later [sys] fantastic ok [usr] ok perfect thank you [sys] you're very welcome [usr] thank [sys] have a nice day [usr] you [sys] bye now [usr] i'm doing fine | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling dino [pii] speaking how can i help [usr] hi mate i've i'm the manager at the grovers hotel in [pii] that we've had a bad smell from coming underneath er one of the floors in one of the back rooms this morning all the drains and the downstairs toilets are all backlogs with too i'm quite handy i took the toilet off but the whole drain is full of water i'm presuming the drain is blocked somewhere cos normally they'd be empty [sys] right ok no problem and is that a hotel you said was it sorry and do you have british gas cover for plumbing and drains that of [usr] i'm not 100% sure mate i only [sys] no [usr] took up i only took [sys] no [usr] over my management two weeks ago [sys] that's ok no problem do you mind if i can ask are you able to pay the engineer by cash or card do [usr] i think a big bank transfer i think she just [sys] bike transfer [usr] she just transferred over [sys] no that's no problem then well let me have a look for you then if i could start by taking the postcode first of all [usr] you said i just better it's [sys] no problem [usr] c it's cv see 21 three double [pii] [sys] four qq let me just see if we've been there before bear with me [usr] no problem [sys] no i can't find anything right let me set up some new details and bear with me let's have a look is that on [pii] [usr] it is it's [pii] [sys] and if i could take your first name please [usr] it's [pii] [sys] thanks [pii] and if i could also take a contact telephone number please [usr] er [sys] [pii] [usr] says the the one i'm phoning off can you see it i see it [sys] all right bear with me i'll have to see [usr] i think [sys] right bear with me i just need to write that one [usr] i can [sys] write [usr] give [sys] that [usr] it [sys] one down one sec go on then go on [usr] it's [pii] bought three of [pii] [sys] [pii] right let me save all that right i'm just gonna type in what you've told me the issue is [pii] bear with me and is there anyone at the site who may be considered vulnerable [usr] no [sys] no problem [usr] it depends what your class is vulnerable [sys] anyone who's blind [usr] no i [sys] or deaf [usr] i i'm [sys] or [usr] only joking [sys] no [usr] i'm only joking [sys] no that's ok no no i know what you mean right bear with me [pii] i presume that you'll be there for the rest of the day now [usr] i'll be here i've i've got i even if i pop out i've got stuff here and that anyway [sys] ok [usr] are quite easy to access there's three of them in the car park where nearest to the point of where the toilet has been fitted there is a [sys] ok [usr] there's a door right there where they can gain access straight into them toilets [sys] brilliant [usr] and stuff [sys] fantastic right well what i'll do is i'll put that through to get somebody out to asap now i can't give you the exact time they'll get there cos it's been incredibly busy already this morning but the engineer will give you a phone call when they are on their way to you [pii] ok [usr] perfect mate thank you very much [sys] no problem there you go that's all booked in for [usr] cheers [sys] you [usr] pal thank you [sys] no problem good luck [usr] that's [pii] | 8Sale
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[sys] thank you for calling diner to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing | 8Sale
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[usr] the the boiler [sys] thank [usr] is making [sys] you for calling [usr] noises [sys] dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] i was doing [sys] or [usr] that [sys] if [usr] for [sys] you [usr] a few [sys] have [usr] months [sys] an existing [usr] now [sys] home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing dino my name's [pii] how can i [usr] hi i would to book an engineer to have a look at the water cylinder is it ok if i book it with you [sys] ok we should be able to have a look at that for you do you have british gas cover for your plumbing or is it something you just need to pay for [usr] we do have the cover but i don't think it's covers all of the services and it does not include plumbing cover [sys] right ok does it include the central heating cupboard [usr] yes it [sys] right [usr] includes the rest except for the plumbing i think for for that we would just be a one off visit with you [sys] ok that's absolutely fine is the cylinder itself that's at fault is it [usr] we had the british gas engineer coming in and he said just the water cylinders is an expansion [sys] right a vessel for [usr] that [sys] it [usr] that and there's excess hot water and just making a lot of sounds [sys] right ok that's absolutely fine no problem [usr] just my point was that there might be a part that might need replacement or something that [sys] that's absolutely fine if i can just take your postcode [usr] yes it's [pii] [sys] ok doke and what's the first line of your address [usr] [pii] [sys] ok [usr] explorers court [sys] me one moment i'm just gonna get into some details here one moment what bye yes a second creating that all created in that and if i could just take your name [usr] it's [pii] [sys] ok doke [usr] instead of [pii] [sys] the details into that and it's your own home is it you own it as well as live in it you don't rent or a living you're a tenant are [usr] no [sys] you [usr] i'm [sys] no [usr] a tenant [sys] problem the the landlord told you you you've got to sort it yourself have you or is the landlord gonna pay all right now are [usr] sorry [sys] you paying [usr] one more [sys] for [usr] time [sys] the work yourself though are you or is or not [usr] yes [sys] going to sort [usr] and then [sys] it [usr] my [sys] right [usr] landlady [sys] ok [usr] will reimburse me if [sys] an invoice [usr] that will be to have an invoice [sys] ok [usr] for the services [sys] that's absolutely [usr] to present [sys] fine [usr] to her thank [sys] no [usr] you [sys] problem at all let me go to here a moment right one moment check a couple of other things on the system here as well wow and the the cylinder the hot water cylinder does that get heated up by the boiler or is it just purely got immer electric heating to it immersion heaters the boiler [usr] no [sys] itself ok [usr] it's heated [sys] that [usr] by [sys] sounds [usr] the boiler yes whenever it's on or [sys] ok [usr] off it's [sys] nice [usr] still leaking i mean it's not er anything drastic it just er when you turn [sys] all [usr] it off [sys] right [usr] it [sys] ok [usr] makes a lot of noise [sys] because i if you've got cover for for the central heating side then part of that covers the hot water system including and the cylinders you shouldn't have to pay out of that that should be covered by your british gas policy are they saying that the the expansion vessel is for the for the for the actual water side of it or are they [usr] i talking with them sometimes might be confusing the first time i called them about the water boiler they told me to call emergency gas [sys] hm [usr] services to check if there's a a gas leak and i kept telling them there's no gas leak there's just some noise from the water boiler it was the whole fiasco of that as well i'm not sure that's what the engineer told me but maybe if you sent someone here because i i don't [sys] hm [usr] know much about [sys] what [usr] that [sys] we'll [usr] it might be not the case [sys] what we'll do [usr] might be [sys] is [usr] covered [sys] we'll get [usr] as [sys] it we'll [usr] well [sys] get [usr] by british [sys] an engineer [usr] gas [sys] out to have a look for you and just double check what's happening with it because if it's your your brit a british gas central heating policy covers everything to do with the cylinder normally even if it's a a vessel that goes with the cylinder to provide the hot water just for that that should still normally be covered but we'll get one of our engineers out to have a look track down what exactly is happening with it and then we can always ask british guys to get a job raised for us to get it sorted for you we can either way we'll get it sorted one way or another but [usr] ok [sys] as i say [usr] perfect [sys] in most cases you shouldn't have to be mean normally if they'd us to [usr] thank [sys] do it you see [usr] you [sys] they can just ask us to do it and we'll just do it on their behalf anyway i don't know quite what's going on with that but anyway we'll have a see and give me a moment let me just put a note in here 14th of july [usr] thank you much [sys] 221 that put into that and just while i'm in here is there any vulnerabilities you'd the engineer to know of any medical issues or mobility issues or anything right [usr] no not [sys] ok [usr] at all it's just one thing when the telecom downstairs [sys] give [usr] doesn't [sys] you a ring [usr] work if he's [sys] ok no [usr] downstairs [sys] problem i will pop [usr] if [sys] that [usr] you could [sys] into [usr] just [sys] here [usr] drop [sys] before [usr] me a call [sys] we go any further [usr] and [sys] i'll put [usr] i [sys] it [usr] will [sys] in the engineer's [usr] i'll pick [sys] notes [usr] up come downstairs [sys] they see it straight away ok [usr] thank you [sys] here we go and then and what's the best contact number [usr] it's the one i'm calling from [pii] [sys] yep ok doke [usr] [pii] [sys] no problem at all [usr] [pii] [sys] to make sure our signs the right type of engineer we need all out into that one last little bit and then we'll see about getting it sent over to the team and grab some availability we got i mean there's availability to have a look this afternoon if you'd someone to come and have a look today ok no problem right then thanks let's have a look then [usr] maybe not today i think [sys] right [usr] would [sys] the [usr] be [sys] only [usr] monday [sys] days they [usr] or [sys] haven't [usr] wednesday [sys] got available next week in our local team is monday and wednesday for some reason the struggle i mean they got they can do tuesday as in the morning or an afternoon thursday as in an afternoon or friday is the morning or afternoon go pardon thursday [usr] were [sys] is [usr] on thursday [sys] it better as [usr] then [sys] an afternoon appointment or an all day appointment [usr] what about [sys] cos [usr] thursday [sys] we [usr] next [sys] we can [usr] week [sys] be all right right ok well what i'll do is i'll pop a note i'll put it in as an all day but ask them if they can try and get [usr] it [sys] it done in the [usr] can [sys] morning [usr] be all [sys] for [usr] day [sys] you [usr] but best [sys] they haven't [usr] in the [sys] got [usr] morning [sys] a specific morning slot for you but we'll we'll see if they can juggle things around for us i'll put that into that [usr] ok [sys] got into that what we'll do is we'll come and have a look for you if it is something that isn't covered obviously we'll let cost wise and everything before we we do anything and order anything or anything that you can have a word with the the land lord or lady if you need to but as i say we'll have a look if it's something covered by the policy as i say we can get as has to get us a job raised to do it under the policy if not then we'll do you a quote and see about getting it sorted for you well that's all booked in next minute or two you should get a text through with the booking reference and the local team's [usr] amazing [sys] number if anything crops up and you need to change it or anything you can ring either their number or this number you've come through to now either one can sort it but unless we hear differently we'll see you on thursday and we'll get it sorted we'll give you a ring about 20 minutes half an hour before we arrive but then i've also put a note on just to say if the engineer gives you a call because doesn't work you'll be able to right no problem and you thank you bye [usr] thank you much that that's very very helpful cheers have a lovely weekend bye bye | 8Sale
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[sys] good afternoon plumbing [usr] hi there i'm calling to see if i could arrange for someone to come out and look at my water heater it's more or less different intermittently from the over the bath is [sys] right ok is it your boiler that's got a fault [usr] but it's it's a water heater it's not a boiler it's a me there's no [sys] right [usr] that's [sys] it's a a is that a cylinder then [usr] aye [sys] how about hot [usr] aye [sys] water sound different right [usr] yes yes aye there's no any there's no any dr conflict inside the house it's just outside of [sys] right [usr] bye [sys] do you have the british gas home care cover [usr] no [sys] have told [usr] because [sys] me [usr] we [sys] and [pii] no [usr] no [sys] you don't [usr] we don't because it's it's a charge over i know but we don't have gas what i mean it's all electricity [sys] all right right ok and what postcode is it please [usr] [pii] [sys] right if you bear with me i'll just see what availability there is [usr] that's perfect [sys] bye [usr] thanks [sys] hi there sorry i kept you long [usr] she was hoping to see [sys] the first available appointment would be tomorrow afternoon that's any time between one and 5 30 [usr] that'll be fine [sys] would [usr] i'll be [sys] that [usr] here [sys] be ok right [usr] no i know my chargeable visit do they take card payments or do i have to cash with [sys] it's only he will he'll come in and give you a quote first it's a free call out charge and then he'll give you a quote er because obviously you would need to see what that was works in it and then it's up to yourself whether you want to go ahead with it it's either cash on completion of the job and he'll give you a receipt or you can phone into the office and you can take a card payment and the plumber will write you a receipt [usr] aye i i've used it before and i have used it before have you not got it in your system [sys] i don't know [usr] where abouts you based [sys] we're in hilling [usr] it's it's isn't it [sys] we have dial plumbing [usr] they [sys] we have fresh [usr] my [sys] water [usr] parents [sys] side there's [usr] aye [sys] [pii] road that do blockages and drains et cetera [usr] aye it was no it was just because i had a blockage my brain but [sys] aye [usr] that was [sys] it would have been them you would have used then [usr] a aye [sys] right [usr] aye that's i mean i i mean i can be here tomorrow afternoon that's not a problem [sys] right what's your surname please [usr] [pii] [sys] is that one l or two [usr] er two ls [sys] two l and the full address please [usr] [pii] [pii] [pii] they're they're plumbers aren't they [sys] -huh [usr] aye right [sys] bank line up [usr] and if they can fix it on the spot can they do that [sys] obviously depending if it's not going to go over an hour er because they're only allocated an hour per job [usr] aye [sys] if it was gonna be something that was long duration he would tell you i'd need to come back or if it was a part that was needed or anything that you would need to order but he [usr] bye [sys] would tell you that one site once you see the problem could be a good 10 minute job ii i really [usr] it [sys] don't [usr] tells [sys] know [usr] you i know i mean me and my son who's believe it or not but he's he has some [sys] right [usr] what i was gonna say is it tells your own system it says if there's overflow intermittently to say he says it's not it says it's not a fault on it it says that your your needs whatever whatever it is [sys] right [usr] but the guys [sys] aye [usr] don't know themselves [sys] they they would know when they see it what's the best contact er telephone number [usr] right it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] sorry [pii] [usr] [pii] [sys] [pii] and that's tuesday at pm ok i'll get that booked in for you missus [pii] and the plumber [usr] aye [sys] will give [usr] no [sys] you a call [usr] i work [sys] before he arrives [usr] work from home anyway i work from home anyway it's fine [sys] right [usr] ok dokey [sys] no bother ok [usr] right [sys] right [usr] thank [sys] thanks [usr] you thank you bye [sys] bye bye [usr] bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] really was [sys] we record [usr] yes [sys] calls for quality and training purposes through to diner p be gas [pii] speaking how can i help [usr] hi is it [pii] is it sorry [sys] yes [usr] hi [pii] my name is [pii] i'm a caretaker at a school in [pii] i've [sys] hello [usr] got a i've i i've got a a blocked drain issue that i think is causing the water that's been put through to the drain to feed back into our kitchen and [sys] ok [usr] it's the water levels just rising up and flooding the kitchen floor essentially i did notice last week really i've i've i've laid a path near that drain and i did i noticed last week that there was some water going across the path i i don't i really don't know what the issue is whether it's blocked or burst or or or whether it's burst as a result of being blocked i don't know but it's it's definitely something i need somebody to come and have a look at please [sys] ok do you have an account at all with us with [usr] do [sys] i know [usr] have an account with diner rod i think we do i think we do [sys] you do what's the postcode and i can have a look for you [usr] the postcode is [pii] [pii] [pii] [sys] and what's the name of the school [usr] it's flax hill junior academy [sys] all right it's just a normal on demand account isn't it ok is the billing address the same as the site address [usr] the billing address is the same as the site address [sys] ok i'll just take some details from you now [usr] you can only switch away then that was 12 months i did [sys] and are you the person we need to speak to [usr] i look after the site [sys] and what's your name please [usr] my name is [pii] [sys] ok what will happen then mr [pii] is we'll take the details from you and pass it over to the local office and [usr] yup [sys] they're gonna give you a call back and go through [usr] let's [sys] the availability [usr] see [sys] and pricing with you if that's ok [usr] super [sys] what's your contact number please [usr] yep [pii] [pii] [pii] [sys] and just confirm [usr] what [sys] the street the [usr] are [sys] road [usr] you [sys] name that schools on please [usr] it's on [pii] [sys] got it ok is there any vulnerable on site [usr] anybody vulnerable on site no no there [sys] no [usr] isn't no [sys] that's fine ok if leave that with me i'm gonna send it over to them now and they should give you a call back shortly with availability and price [usr] magic thank you much thanks [sys] you're [usr] for your help [sys] welcome [usr] [pii] cheers [sys] take [usr] have [sys] care [usr] a good day take [sys] thank [usr] care [sys] you [usr] bye [sys] bye [usr] now bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing service two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] my name is [pii] how can i help [usr] hi i had a an appointment booked today for someone to come around and check the plumbing the sink blockage in our tenants apartment and er i was told that someone had come before six but nobody er came and we didn't get any phone call or anything to explain anything i was just wondering what's happened [sys] ok ok can i just take the post code please [usr] it's [pii] [sys] could you confirm the name on the booking for me please [usr] er my name is [pii] [sys] and could you confirm the first line of address for me [usr] it's [pii] [sys] that's great right let me have a look it looks it's still scheduled to be booked in and just bear with me [usr] what [sys] one second i'm gonna try and call the engineer if you're ok to just hold the line [usr] sure [sys] just see if he's still attending [usr] ok [sys] right what'll be a minute [usr] thanks [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers hello [usr] hi hi [sys] hi i got through to the engineer he said he's really sorry it's just been a really busy day he's had lots of emergency jobs coming and things that and it's been really long jobs that he's not expected to be long [usr] right [sys] he's on his way down to there now [usr] he's and how how long will they be [sys] i'm not too sure he didn't say but he is on his way there he's on his way down to n four he's got two jobs in n four and that's the property he's on his way down to now [usr] i think they they might not be in after nine i think it might be too late cos it was we were told it would be before six [sys] no i know i know it is but between eight and six [usr] i don't think they're gonna [sys] i'm [usr] be [sys] sorry [usr] there [sys] about that it's just because all the jobs have been quite long that he's had on today he said they've all overran the time that they were supposed to be [usr] it's [sys] i mean [usr] just [sys] it's up to you if you want to keep it booked [usr] can we [sys] in [usr] have [sys] or if [usr] it [sys] you want to reschedule [usr] can [sys] it [usr] we do it tomorrow is it possible to do it tomorrow early right [sys] let me [usr] first thing [sys] right [usr] first [sys] i'll just [usr] few [sys] have [usr] that we don't [sys] to [usr] get this again that's the issue cos [sys] the only thing is is that on a week in fact no what day is it tomorrow or sunday prices are more on a sunday that's the only thing [usr] well [sys] i mean [usr] it was originally [sys] i i could [usr] booked [sys] pop [usr] in [sys] down what's happened [usr] well exactly you can't really charge us more because it was it was booked in for today [sys] no no i know i understand that and i can pop that down but it's just it's not my final decision thing i don't wanna say to you they'll honor the the the saturday prices i'll be wrong i don't want to promise you that i mean as i say i will pop it down and they should do really but let me just speak to my manager and just [usr] can [sys] see [usr] you because it [sys] do [usr] was meant [sys] you definitely [usr] to happen [sys] want [usr] before [sys] to reschedule [usr] six [sys] it because i'll ring him and let him know [usr] i'm just i'm just gonna check let me just give me a second i'm just checking a message to see if they're even in now hold on a sec [sys] no that's fine [usr] 11 [sys] that's fine [usr] 2nd [sys] no problem [usr] second [sys] don't worry take [usr] alright [sys] your time if you need to ring them and put me on hold or [usr] no [sys] anything [usr] no it's [sys] then [usr] fine [sys] you can [usr] i've got [sys] do [usr] i've [sys] that [usr] got him on text message [sys] ok [usr] hi there [sys] hi [usr] sorry i they look they have to go [sys] no [usr] out [sys] it's fine [usr] to a birthday dinner [sys] ok [usr] i think they're not gonna be able to stay in this evening [sys] right ok [usr] but they stayed [sys] no [usr] in [sys] problem [usr] all day i just feel bad [sys] no i completely no i understand that right the contact number that's on the booking is that your number [usr] yes it's my number [sys] can you just read that out for me please [usr] can you read out the contact number [sys] please [usr] it's [pii] could we put it as a priority [sys] that's great [usr] just because we have spent the whole day waiting [sys] i'm just what i'm just gonna do i'm gonna just go and speak to the manager and things and see what i can do i can give you a ring back on that number that's there cos i'm just gonna ring the engineer and just let him know not to attend i mean if if it's him that's working at i i don't know how they how they work and when they start working i mean he may say i'll go in the morning i'm not too sure i just need to speak to a few [usr] if [sys] people [usr] you can speak [sys] to see [usr] to [sys] what [usr] him [sys] i can do [usr] ok [sys] and then i'll give you a ring [usr] that [sys] back [usr] would that would that would be great i mean i think it would be really good because it's they they can't use their kitchen sink and that's obviously a problem it's we've had a plumber to go and check it as i said on the booking and try and unblock it but it needs a professional someone with a machine or something a bit more serious we [sys] no worries [usr] we definitely [sys] all [usr] need [sys] right [usr] someone to go and and deal with it but thank [sys] ok [usr] you that would [sys] no [usr] be [sys] problem [usr] really helpful [sys] no that's fine don't worry we'll see if the one and the the price for today as well considering it was meant [usr] that [sys] to [usr] would [sys] for [usr] be [sys] today [usr] great because obviously it's a it's it's not really we've been in we've been available thank [sys] no [usr] you [sys] that's fine all [usr] all [sys] right [usr] right [sys] i won't [usr] thanks [sys] be long [usr] a lot [sys] i'll give you a ring back on that number [usr] thank [sys] all [usr] you much [sys] right [usr] ok [sys] take care [usr] bye [sys] speak [usr] bye [sys] to you soon [usr] bye [sys] bye bye | 8Sale
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[sys] thank you for calling dino partners with bush gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services as two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be tracked | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] three [sys] we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done good afternoon this is you're speaking to [pii] how can i help you [usr] i've just gone through your online booking process to book an engineer and i pressed the book at the end and it threw me back to the start and i i don't know if i booked an engineer or not [sys] ok could i look it up for you one second can i take your post code please [usr] [pii] [pii] [sys] it wasn't eg did you say sorry [usr] [pii] [sys] lovely [usr] my dessert disturbing your sunday lunch [sys] there's not anything showing for that post code it [usr] right [sys] looks as if it didn't go through for you [usr] right ok [sys] do you want me to have a look at availability over the phone for you [usr] i could do with a i've got a block toilet and it it's it's there's water passing but it's very very slow and obviously it needs sorting because it's got you still have to use the toilet i'm afraid to say but [sys] okey dokey that's fine right what i'll do is i'll just take your details and then i can check the availability for you want me a second just get [usr] ok [sys] on a different page can i take the first line of your address please [usr] it's [pii] [pii] [sys] ok let me just find that is that [pii] in [pii] [usr] it is yes [sys] and may i take your name [usr] [pii] [pii] [sys] ok and what's the best contact telephone number please [usr] it's [pii] [pii] [pii] [sys] ok [pii] lovely ok you said it's a blocked toilet and that they it it's just flushing away very slowly [usr] it is very slowly it's it's probably dropping about an inch every two hours [sys] ok and do you have another toilet you're able to use in your property [usr] no that's the problem [sys] ok would it be in the only toilet in your property it will come up as what we call an emergency appointment for today the appointments are open ended time wise but the engineers do give you a call when they're on the way out to you [usr] ok all right [sys] ok you you are looking at prices from £224 on a sunday that's including va t [usr] how much [sys] £224 [usr] 2 24 that's ok all right i pay by bankers [sys] ok [usr] draft by bankers [sys] you'd have to [usr] the [sys] speak [usr] bankers transfer can i or by bank card [sys] i [usr] or [sys] they they are able to take cars and the [usr] that [sys] engineers [usr] that's fine [sys] if you wanted to do is that ok [usr] the [sys] all [usr] the [sys] right just [usr] end i'll [sys] double [usr] pay the engineer [sys] yes if we can do please [usr] that's that's fine that's fine that's no problem [sys] ok [usr] i say [sys] can [usr] it's gotta [sys] i just [usr] be [sys] ask [usr] sort [sys] you are there any [usr] it's gotta sorted [sys] definitely are there any vulnerable people on site at all [usr] me i i well i'm 62 and i'm i'm i'm i've got mobility issues at the moment i've got i'm on crutches i'm waiting for a new [sys] bless [usr] hip [sys] ohh right bless you ok and you don't you don't have a home care policy do you with british gas [usr] no [sys] with [usr] no [sys] you [usr] no [sys] no [usr] no [sys] ok right let me just get this right lovely that's all done for you i'll get [usr] ok [sys] this sent to you straight away and you will [usr] i can [sys] receive a text [usr] i can [sys] with a job reference number one [usr] ok can i have a me can i have a message [sys] of course you can [usr] it's the access it has to be through the rear of the property it's from a car it's a small car park at the back of the property the the the japanese bank can park there but i can't get to the front door that's the problem [sys] ok let me just pop that on for you [usr] but what if the if the engineer gives me a call i can direct him in any way [sys] they should give you a call when they're on the way out to you anyway but i'll pop that note on as well for you [usr] ok all right i'm sorry [sys] ok [usr] to disturb your sunday lunch [sys] ohh you're alright don't worry ok then [usr] all right [sys] look [usr] all [sys] after [usr] right [sys] yourself [usr] ok [sys] ok [usr] bye bye bye [sys] thanks [usr] bye [sys] bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to di now you're talking to [pii] how can i help you [usr] morning we've got a blocked loo and we could your help to sort it out please [sys] no problem do you have any account with british gas home care that covers [usr] no [sys] drainage [usr] i don't [sys] work [usr] no [sys] ok no problem is it residential [usr] it [sys] property [usr] is [sys] can i take your postcode [usr] it's [sys] thank [usr] [pii] [sys] you thank you and the first line of the address [usr] [pii] [sys] thank you you've never used down the road before [usr] at an old address yes but not at this address [sys] no at at this address [usr] no [sys] not at this address ok one [usr] we've [sys] minute [usr] used fast fix before [sys] ok it's [pii] [usr] [pii] [sys] yep and are you the owner of the property [usr] i am [sys] ok can i take your first and last name thank [usr] it's [sys] you sorry [pii] did you say [pii] [usr] yes [sys] starting [usr] yes [sys] with a [pii] [usr] well [sys] [pii] [usr] it's an unusual one [sys] ok [usr] ow [sys] no problem ok before booking it in are you are you aware of the the prices di no charge or do you want me to [usr] could [sys] go through [usr] you just [sys] it [usr] go [sys] with [usr] through [sys] you [usr] those please [sys] how it works is there's no call out fee itself if they can do the job on the day a standard unblocking of the drain or toilet would be 100 and £80 that is inclusive of va t [usr] fine [sys] and that is only payable upon completion of the [usr] that's [sys] work [usr] fine [sys] ok no problem can i take the best contact telephone number for you [usr] it's [sys] thank you [usr] [pii] [pii] [pii] [sys] thank you i'll just repeat that back to you [pii] [usr] yes [sys] ok just a couple more questions anyone at the property at the moment got any medical or vulnerability issues [usr] no [sys] ok and do you have an email address we could take as well [usr] yes [sys] [pii] [usr] it's [pii] [pii] [sys] yep [usr] [pii] [sys] brilliant got all that right you said it's a block toilet [usr] yes [sys] yes [usr] it is [sys] right do you have another toilet that's [usr] we [sys] usable [usr] do [sys] or [usr] yes and i have to go out now from now till about four o'clock [sys] ok i'll see what comes up on the system won't [usr] thank [sys] be a minute [usr] you yes i could [sys] ok we can get somebody there but after four o'clock it might would would tomorrow [usr] [pii] [sys] morning [usr] tomorrow [sys] be better [usr] would be fine yes yes [sys] ok right ok i can book it in for tomorrow morning you get a call from the engineer in [pii] anytime between eight and one tomorrow [usr] any [sys] ok [usr] time between eight and one could we make it tomorrow afternoon one o'clock onwards [sys] i can do pm pm between be between one [usr] that [sys] and six [usr] would be [sys] that [usr] smashing [sys] would be [usr] that would be lovely because we can make sure we're here no nothing is going on [sys] no problem ok that's booked in [usr] tomorrow afternoon [sys] still call [usr] between [sys] you on [usr] one [sys] the [usr] and [sys] way [usr] lovely [sys] tomorrow afternoon [usr] thank you ever [sys] no problem [usr] much all right cheerio [sys] have a nice [usr] you too [sys] day [usr] bye [sys] thank you bye now bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] a joke a ball rolling just [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] hi there good morning i just wanted to check if we've got an existing booking er booked in or not [sys] can i take [usr] is [sys] the postcode [usr] it [sys] please [usr] it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] no there's nothing for that post code [usr] what about this one [pii] [pii] [sys] [pii] [usr] [pii] bobby [sys] was that [pii] [usr] [pii] [sys] [pii] first line of the address [usr] linen house or cotton house [sys] right and what's the name of the company [usr] it was troy construction [sys] and what's the site contact name [usr] it might be [pii] or it might be [pii] [sys] right i've got an appointment for this address you've not given me the correct company name nor the site contact [usr] ok the correct is it cotton house management company or linen house management [sys] no [usr] company [sys] it's [usr] or [sys] neither [usr] dmb [sys] no [usr] property maintenance i don't know who would have booked it in that thing we've just taken over from it and i just wanted to we just need to rebook it in or find out when you come in and what the costs are gonna be really [sys] the appointment no you've not got you've not got an appointment [usr] mean to be [sys] for this address there's nothing but 10 [usr] right right they they told us it was booked in for monday i'm not sure if someone can well you can tell us a rough idea of price we've got four soil stacks which need [sys] right [usr] to block it from level [sys] because you're wanting a specific cost us as us as the underman team we don't have a price list for commercial properties what i'll do is transfer you over to the office in that area they'll be able to discuss that with you as well as book it in right you're welcome bye bye now [usr] perfect thank you very much [sys] come to [pii] east midlands please note all calls are [usr] i'll [sys] recorded [usr] be [sys] for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two good morning [pii] bye [usr] good morning [sys] thank [usr] i've just been [sys] for [usr] put [sys] it [usr] through to you we've got a commercial [sys] know [usr] student accommodation which needs four great soil [sys] what's [usr] stacks [sys] the postcode [usr] jet jetting out and unblocking [sys] that [usr] from lower levels [pii] [pii] [sys] we've [usr] [pii] [sys] not been there before i can as far as i can see is that right [usr] i'm not sure it ba it's on the same building as [sys] that [usr] another [sys] what [usr] one [pii] [sys] right [pii] [usr] and i think [sys] mill [usr] you've [sys] student [usr] been [sys] accommodation [usr] it's on the same system [sys] and that's who we're doing the work for [usr] that's [sys] you [usr] it that's it [sys] huh [usr] yep [sys] what number is there any specific number that we need to go to or [usr] no just [sys] i've [usr] one [sys] got [usr] what [sys] lindon [usr] number one [sys] house [usr] is the [sys] on [usr] reception [sys] the last one can i use that brilliant [usr] that's the [sys] and [usr] it's [sys] the [usr] the [sys] last [usr] same [sys] job i've [usr] property [sys] got a number for [pii] [usr] he's he's left now it's just been it's taken over by the construction company [sys] ok [usr] but he's er he's long gone years but 41 source that per [sys] i [usr] block and it needs unlocking from lower level or jetting i just wanted to get a rough [sys] ok [usr] idea i can tell [sys] for [usr] at the office [sys] the first [usr] before [sys] hour [usr] we can [sys] it's [usr] get [sys] 100 [usr] the go [sys] and [usr] ahead [sys] £30 plus [usr] or [sys] va [usr] is [sys] t and then every 30 minutes thereafter it's £50 plus va t what's your name [usr] that's fine can we put that in then please [pii] [sys] what's your contact number [pii] no [usr] this one can you see that one or not [sys] that [usr] one second i'll get [sys] when i [usr] it off for you [sys] a bit of time [usr] [pii] [pii] [pii] [sys] and how are you guys paying eventually i go to the gym in the morning [usr] it would be head office it would probably be [sys] okey [usr] bank transfer [sys] dokey [usr] i imagine can we [sys] you [usr] can we set [sys] can this [usr] up a contract [sys] is the last [usr] or [sys] time [usr] is that [sys] that [usr] not [sys] we [usr] possible [sys] need payment on completion and then you can but if if you've got an email address i can send the invoice [usr] that's [sys] to [usr] it's [sys] [pii] [usr] just send it to mine [pii] [sys] bloody [usr] [pii] [sys] hell that's an old [pii] [usr] i know it is it i've got we've got [sys] how [usr] where it was [sys] old [usr] but [sys] are [usr] they're too [sys] you [usr] long to stay out to you [sys] i was gonna say you've got to be around my [usr] 33 [sys] age if you've got that as an email address 31 well nearly 30 how old am [usr] would [sys] i [usr] do [sys] 32 no [usr] that's what i mean when you get to this day you don't really [sys] love [usr] if [sys] it brilliant [usr] you you lose count [sys] okey dokey right i've i've got your number on here are you gonna be on site today are you well if that's all right [usr] we are why will you be able to come out today that's perfect cos the one of the packages [sys] ok [usr] is [sys] let me [usr] backing [sys] get a bit [usr] up [sys] of a rough [usr] that [sys] eta [usr] is quite [sys] for [usr] bad [sys] you it'll be this [usr] ok [sys] afternoon is that alright brilliant all right well i'll get them to give you a call when they're on their [usr] fine [sys] way [pii] ok no worries take care [usr] thanks very much [sys] bye [usr] have a good [sys] bye [usr] day it is right but | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to my name's [pii] how can i help [usr] hello i need my trains boarding [sys] ok and do you have british gas cover or is it something you need to pay for [usr] what do you mean for gas cover [sys] are you they do home care cover that includes plumbing drains cover [usr] right no i don't think [sys] no it's just something you pay for is it ok that's fine and it's your own home is it you own it as well as live in it [usr] i do [sys] no worries let's have a look what's your post code there [usr] it's [pii] [sys] yep [usr] [pii] [sys] ok doke and what's the first line on the address [usr] 70 [sys] ok be one moment i'm just getting to here and which drains are affected what's what's not [usr] it's [sys] gonna happen [usr] the one in the front garden [sys] ok no problem and is it one that takes the sewage and everything do or does it take rainwater [usr] i think [sys] ok no problem don't worry we're not expecting you to be an expert it's only sort whether you have [usr] right [sys] an idea or not but no that's absolutely fine let's pop into it and if i could just take your surname [usr] it's winter as in summer [sys] no problem into that and has it been overflowing is that how you found it or has it just been things not been going [usr] it's been overflowing we've had it rod before in the past it seems that a lot of people on the street get this problem with them backing up it's the old victorian [sys] right [usr] drains [sys] ok [usr] i think [sys] as far as though there's only yourself affected is there nobody else has been affected or anything [usr] as far as i know [sys] ok [usr] it's just [sys] no [usr] us [sys] problem i would just it's just if it's on a shared section that everybody uses then that water board have to sort it and it's part of your water bills but no unfortunately if it's just yourself then it's likely to just be in your bit but we'll certainly have a look getting it sorted for you [usr] right [sys] no let me go yes and is there any vulnerabilities the engineer should be aware of anything medical issues mobility anything that you to [usr] no [sys] put that into that ok with it being the main drain that takes all sewage and everything for it and obviously you've had it overflowing then we can put it in as an emergency request as soon as possible today for you as a fixed [usr] that'd be [sys] cost [usr] great [sys] as long as there's not physical damage to the drain just they build up in there then it's fixed cost it's 100 and £80 including va t but that's everything even if he needs jetting [usr] ok [sys] equipment on it rather than just it's all in there pay at the end just do it with a card or cash but the engineer sorts that once they've cleared everything got you back to normal [usr] great [sys] do you [usr] right [sys] have a a contact number and an email address [usr] this number [sys] ok [usr] is the one [sys] no [usr] to get me [sys] problem [usr] on [sys] let's just copy that one into the other screen here we've got we got [pii] does that sound familiar no problem [usr] that's right [sys] and do you have a contact email address at all not for marketing or anything [usr] it's [pii] [sys] yep [usr] [pii] [pii] [sys] i don't not a problem at all it's just that if we want to send you a copy of the what's what's been found and things we've already got your email no problem at all i'll put that on you for marketing or anything [usr] go [sys] purely [usr] on [sys] just contact purposes but no problem at all we'll pop that through for you now next couple of minutes you'll get a text through just with the booking reference and the local teams number shouldn't really need it it's just your confirmation it's gone through [usr] right [sys] for it [usr] right i've got to i've got to go out to work in a minute and i won't be back until half five is [sys] right [usr] that what [sys] ok i mean [usr] time [sys] they [usr] do [sys] would [usr] you think [sys] try [usr] be out [sys] and attend as soon as possible it it may be the case [usr] ok [sys] that they try before then i mean do you i mean there's a couple of options for it i mean we can we can i can put in a request but they would normally try and attend as soon as possible if they attend in the evening sort of outside of normal working hours it is more expensive normally but we can we can say that it's better [usr] ok [sys] for you to happen to [usr] well it's not coming [sys] all right [usr] out into [sys] ok [usr] the street [sys] you you're available [usr] we could do [sys] tomorrow [usr] it tomorrow [sys] are you i mean [usr] that'll [sys] we can [usr] be [sys] do [usr] fine [sys] it tomorrow that's fine give me a second then let's pop this into here we'll get it scheduled for tomorrow for you instead and [usr] great [sys] we go let me just see if we can get it to narrow it for us if possible pick up tomorrow to finish saving everything in that i can see from the local team right we'll only give an all day slot at the minute we won't say specifically morning however obviously they're aware there's a main drain involved with your sewage and everything that goes through it for you they shouldn't prioritize [usr] ok [sys] it shouldn't make you wait all day we'll give you a ring 20 minutes half hour [usr] brilliant [sys] before anyway though let when we're on the way is that ok [usr] brilliant [sys] no problem at all we'll see you tomorrow [usr] right thank you very much [sys] all right cheers thanks bye [usr] alright [sys] bye [usr] thanks a lot bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] i how can i help [usr] hello my dad's my parents have got a big house in [pii] and they've got three flats over the back i think i need the drains clearing [sys] right ok is your mom and dad's property is that correct [usr] but they've passed i'm looking after the house and cos there's three flats over the back and the lady's saying something about her toilet i've got a plumber and he said it might be the drains [sys] buy three flats across the back is that completely separate property [usr] it's attached to the mum and dad's building [sys] right ok if it's a shared drain then it chances are it will be the water boards that do that and they do that for free free of charge [usr] ok [sys] if you contact the water board of the area [usr] ok [sys] they'll be able to check the postcode to see if that drain on the property is a shared drain if it's a shared drain they'll do it free of charge because it's their responsibility to do the drains because it's their own drains if it's and if it's a drain that's not shared and it belongs to the property then you'd have come back to us to book the appointment [usr] ok obviously it's attached to the house but it's rented flat [sys] it [usr] they'll [sys] depends [usr] they'll do [sys] on [usr] all day [sys] whether or not that drain is a shared drain because this drains that are connected to different properties and they are classed as shared drains if it is a shared drain and it's owned by the water board they will do that free of charge because we're not allowed to touch them because it's owned by the the water board [usr] ok even though it's on my dad's [sys] you [usr] premises [sys] can have them on your you can have them on your premises [usr] it'll be them [sys] if if they're connected to all the properties [usr] ok ok ok [sys] all [usr] i'll [sys] right then [usr] i'll [sys] no worries [usr] i'll i'll [sys] take [usr] get on [sys] care bye [usr] to them all right thank you thanks thank you bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at how can i help [usr] hi there we've got a blocked drain i just wanted somebody to come out and have a look at it please [sys] ok we can certainly have a look at that for you do you have any form of british gas home care cover with us or is it a one off booking [usr] it's just one off booking [sys] one o'clock it ok that's fine let's have a look i just start by taking the postcode please [usr] yes it's [pii] [pii] [sys] look and have we attended the property before [usr] i think i think we used you when we first moved in [sys] ok what's the first line of the address [usr] [pii] [sys] ok and just confirm your name for me [usr] [pii] [sys] ok that's fine i see that here ok and you said is it property that you'd us to attend is that correct [usr] yep [sys] ok no the blockage is affecting the use of anything at the moment [usr] well we've got building work going on at the house at the moment it's affecting the building work [sys] ok fine and is there anybody there with any vulnerabilities that we might need to be made aware of [usr] no [sys] no and would it be yourself that would be at the property when the engineer arrives ok that's fine and what would be the best contact telephone number [usr] it's [pii] [sys] yep [usr] [pii] [sys] ok perfect that's fine and to have anything unblocked with ourselves prices start at 100 and 80 that's paid by cash or card on completion of work to the engineer and includes [usr] yep [sys] va t if it is more complicated or requires any specialist equipment of course the engineer could quote the work but only if you're happy would we go ahead if not you're under no obligation to proceed ok [usr] yep [sys] fine i'll just quickly check our availability now for you and see how quickly we can attend ok get that sorted for you ok the next availability i'm showing at the moment we could do today if you're available i'm showing availability it would be this afternoon any time between now through till six [usr] could we do next week please i mean the first [sys] and [usr] the [sys] then [usr] the first time i've really got available to do it is the 10th [sys] the 10th certainly that shouldn't be a problem tuesday the 10th i could do that as an all day for you between eight and six or i could do tuesday morning between eight and one [usr] tuesday morning please [sys] they said to me i'll get that booked on there for you with it being a mobile number that we have on the system for you and you'll receive a quick text message as well just to confirm the booking it will have your reference number and the local offices contact number if you need to speak to us about anything at all if anything gets worse or you need to reschedule with us please don't hesitate to give us a call we're more than happy to assist you ok [usr] ok great [sys] fantastic is there anything else i can help with or is that everything for the moment [usr] that's it thanks [sys] ok well thank you very much for your time and have a nice day [usr] ok cheers bye [sys] bye now | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to gas speaking how can i help [usr] yes we've got a blockage and a rental property a flat they've tried to unblock it with the normal stuff you use but it's not shifting i'm just wondering if we can make an appointment for somebody to come up and have a look at it [sys] sure are you the are you managing agent or a land lady or [usr] er no land land lady [sys] right [usr] land [sys] ok and do you not have a policy at the property [usr] say it again sorry [sys] do you not have an insurance policy with british gas [usr] no [sys] at that policy at that property [usr] no [sys] sorry [usr] no [sys] no that's fine [usr] no [sys] how it will work is i'll take the details from you and then pass it over to the local office and they'll give you [usr] yep [sys] a call back with availability and price [usr] ok how long does it take do is it within 24 hours or [sys] it it should be what's the post code [usr] ok of the property they go to is it yes ok it's [pii] [pii] [sys] is the billing address going to be different to the site address [usr] well you can leave it there or you can send it to me it doesn't really matter or it would you email it [sys] no [usr] would you [sys] we [usr] do [sys] we [usr] that [sys] it's just [usr] or not [sys] to set up the job if the billing address is different to the site address [usr] you can do you can have the address of the home number home [sys] sorry [usr] address [sys] you ok [usr] yes it's [sys] ok [usr] [pii] [sys] just just bear with me sorry ok are [usr] ok [sys] you saying the the billing address is different to the site address ok if i can take the post code there of the billing address first of all then [usr] ok [pii] [sys] [pii] thank you and the first line of that billing address [usr] [pii] [sys] [pii] it's just that we get it right at our end you see [usr] that's fine [sys] [pii] did you say [usr] yes [pii] yes [sys] and do you rent it out as a company name or is it under your name [usr] it's under my son's name it is [pii] [sys] from [usr] yes leavy [sys] leleavy how much are you the contact we need to speak to and your [usr] yes [sys] name is [usr] yes yes [pii] [sys] and your contact number please [usr] ok [pii] [pii] [pii] [sys] [pii] with her let me just set that up and then i can go back to the site address ok the site address is sierra alpha 20 al hotel [usr] sorry [sys] the [usr] you broke [sys] site address [usr] then [sys] is [usr] say [sys] sierra [usr] it again [sys] alpha 20 alpha hotel and the first line of that address [usr] that's right [pii] [sys] ok [usr] and it's the first floor flat [sys] and does it bring up the flights i'm just checking now [usr] i think [sys] right [usr] you've been there before many years ago but [sys] is 14 the actual flat number [usr] no it's [sys] it's [usr] a house [sys] all [usr] number [sys] right it's not bringing up any flats at all it's just bringing up house numbers it's got 14 [usr] yes it is it's [pii] and there's three flats in the property [sys] and it's the first floor what numbers are flat do or [usr] i call it flat two but they call it first floor i call it flat two first floor [sys] will that be marked on the door first floor flat for him [usr] but i we'll have to arrange for someone to let [sys] no [usr] him [sys] that's [usr] in you [sys] fine [usr] know we'll have to do that through me or the tenant we'll make sure everything is sorted if we know when he's coming it should be marked on the door but it's upstairs on the first floor and hopefully somebody will be there anyway to let him in [sys] just putting these details in now and what's block did you say is that the kitchen sink or the bathroom [usr] i [sys] sink [usr] just think kitchen sorry kitchen [sys] i'm slow this system i'm sorry [usr] that's ok [sys] and did you say is there anybody vulnerable anybody vulnerable in the property [usr] say it again sorry [sys] ok i've [usr] no [sys] got enough [usr] not [sys] details [usr] that i know of [sys] here [usr] no [sys] now i'm gonna pass it over to the local office and get them to give you a call back with availability and price ok [usr] yes that's fine yes and can i check the number you wrote down just to make sure [pii] god [sys] she [usr] i'm confusing myself now [sys] ohh no [usr] [pii] [sys] ohh i think you've given me a different i've got a different number completely i've got a [usr] have they [sys] 486 on the end right let's take that again then [usr] no it's [pii] let's do it again shall we double [pii] [sys] sorry it just went a little bit too quick double [pii] [usr] yes [sys] 86 that's fine [usr] yes [pii] [sys] ok no problem take care bye now [usr] right [sys] bye [usr] somebody [sys] bye [usr] will ring me then is it ok all right thank you very much ok bye bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any did that you can now book drainage services online in a few easy clicks visit dunno.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] come [sys] dino [usr] in hello [sys] is one of [usr] [pii] [sys] the [pii] [usr] hello [sys] leading plumbing and drain services from [usr] i'm [sys] blocked [usr] just [sys] drains [usr] trying [sys] to burst [usr] to [sys] pipes [usr] [pii] [sys] and busted boilers [usr] we've got a box [sys] we're here to help [usr] this is [pii] my husband poor who's very poorly ohh ohh right ohh right [sys] our local teams of expert engineers are available across the [pii] 24 7 365 [usr] well i had the struggle getting [sys] days a year [usr] still plenty over who what what the the stairs to go to the table you here again all true that's right family family time really [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] aye son in laws but then it in law this right die i have [sys] dino [usr] 71 [sys] offers a fast reliable service you can trust with fixed prices and no call out charges you can ray on us to get the job done [usr] is or in the four days that's fine well the top three i just hm 35 years yes yes he went in [sys] how can i help [usr] to the [sys] right i can't hear you please read | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help well said i know my name's [pii] how can i help [usr] hello i was just wondering if it was possible to get an engineer out to one of our clients that we look after i'm calling from a company called church and integrated services [sys] right ok well we should be able to have a look what's the issue what's happening [usr] bear with me let me just pull up the job for you it's regarding two toilets that seem to be blocked they've tried to unblock ourselves [sys] right [usr] on site but they've it's been unsuccessful i i said it might [sys] ok [usr] be further down the line that it's possibly a drainage issue rather than just pipe work at the back of the toilet [sys] normal p certainly sounds it but i mean we can certainly have a look at that for you let's have a see we'll grab some details and then what's the postcode for the property [usr] it is [pii] [sys] yep [usr] [pii] [sys] [pii] and what's the first line on the address [usr] it is stratton hall [pii] home [sys] fair dot com i'm just gonna get some details into here i'll get it over to our local team and see if i can get sorted and are you going to be paying it on their behalf are you is [usr] we [sys] that how it how [usr] we we'll [sys] it works [usr] we'll normally issue a po and a worksheet for your engineer to fill out and then once that's been done we'll send it through the invoice in and then get that paid [sys] ok no no no problem that's fine it's only just to make sure it's all set up [usr] we'll [sys] right billing [usr] we'll [sys] wise [usr] always [sys] and everything [usr] assure a po [sys] to [usr] and worksheet [sys] the health plan no that's absolutely fine no problem at all let's pop that into that perfect let's put that into that be a moment i'm just creating that for the work address right here we go just pop into here and create one i i assume it's you have a separate billing address that you'd on there for yourselves for it [usr] bear with me [sys] we can do you have an office address or anything or not i mean it's not vital to put it on just [usr] if [sys] now [usr] you send the [sys] you too thank [usr] the [sys] you [usr] bill over to us which if you just send it over to our finance email address then we can pick it up from there [sys] right ok and what's the finance [usr] it is [sys] email address [usr] [pii] [pii] [sys] yep yup not a problem nice easy one no problem what i'll do is i'll pop that on for you and then put it through in here 21 [usr] would you be looking at able to get an engineer to return this afternoon for me if that's possible it's just that it's they've sent it over as an urgent priority they wanted it done today if possible [sys] ok we should be able to have a look at that for you what i'll do is i'll pop the details through to our local team now what i'll do is i'll get them to give you a call back just to confirm everything but obviously [pii] on there needs to be today for you what's the best contact number just to give you [usr] if [sys] a call [usr] you [sys] on [usr] just [sys] just [usr] call [sys] to confirm [usr] back on [pii] [sys] yup [usr] [pii] [pii] [sys] yep [usr] and then option five for our help desk if [sys] ok [usr] failing that you [sys] no [usr] can also have our help desk email address [sys] certainly [usr] to send over the information of what time you can attend and things if they just send that over [sys] ok [usr] to [pii] [sys] ok doke not a problem at all what i'll do is i'll get this straight over to them now and just let them know what obviously needs to be today for [usr] was [sys] you [usr] it [sys] and then we'll get them to to give you a call or email across [usr] brilliant [sys] for it just to confirm everything but no problem at all we'll get that straight across for you now is there a do you want me to put a site contact number on or will everything be done through yourselves and now that's [usr] it'll all be sorted [sys] ok [usr] out between all [sys] all through [usr] for [sys] yourselves [usr] ourselves [sys] no that's fine no [usr] perfect [sys] problem at all that's fine i'm just trying to make sure we get everything on here to try and make life as simple as possible for everybody but no that's fine i will put the help desk number on there as the as the main [usr] perfect [sys] contact number [usr] thank you [sys] the site and everything for you [usr] brilliant [sys] no problem at all we'll be in contact [usr] all [sys] shortly [usr] right [sys] we'll get it all confirmed [usr] what was [sys] for [usr] your [sys] you [usr] name again [sys] all [usr] sorry [sys] right cheers i it's [pii] [usr] perfect thank you very much [sys] you're [usr] all right [sys] welcome [usr] bye [sys] cheers [usr] bye [sys] bye [usr] bye [sys] bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes how can i help you [usr] hi i've got an appointment booked for today i need to cancel it though [sys] ok sure what's the appointment for [usr] it's for a quote and some plumbing on taps [sys] ok just one moment i'll take some details and see if i can organize that for you can i take your post code there please [usr] [pii] [sys] and the address please [usr] [pii] [sys] i take your name as well please [usr] [pii] [sys] thank you ok that's been canceled for you [usr] thank you very much [sys] well thank you for letting us know i appreciate your call [usr] thanks bye [sys] bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers good morning thank you for calling [pii] speaking how can i help [usr] ohh i'm speaking to [pii] [sys] know [usr] about five months ago we had you er to er unblock our toilet [sys] right [usr] er which she did and it's again now [sys] ok all right well take one [usr] you've got a 12 month guarantee for dr [pii] work [sys] no the maximum guarantee we do for drains is 90 days [usr] ohh is it it doesn't say that on your website [sys] it doesn't say 12 months either i don't think [usr] i know [sys] what 12 month [usr] it [sys] guarantee [usr] says it says guarantee 12 months old drainage work [sys] no we definitely don't do 12 months the maximum i've ever seen is 90 days what's the post code [usr] [pii] three hw [sys] right i'm gonna go on the website at the same time and does the guy know what website that you're on [usr] i'm on my phone [sys] man [usr] at the moment i've been on my laptop looking at your website [sys] i'm on the website now and it says here we'll carry out the work and give you a free month guarantee i can't see anything about 12 months i [usr] right ok but [sys] hm [usr] i i anyway regardless of that i need someone [sys] let me have a look [usr] unblock the toilet [sys] what's the full name first of all your [usr] but the [sys] what's your [usr] i saw [sys] name [pii] and [usr] it's [sys] what's [usr] [pii] [sys] the first line of address [usr] [pii] [sys] what's the street called sorry [pii] [usr] [pii] [sys] and if i could also take your telephone number [usr] bye the mobile [sys] i [usr] is it [sys] i [usr] that'll [sys] need [usr] come [sys] to [usr] up [sys] do data [usr] on you [sys] protection you see that's all [usr] i'll wait right [sys] right [usr] it's well it ends in [pii] [sys] let me have a look at the last one right it's ok the i don't know if you've done this but when the engineer came to you last time he's put on here that it seems to be the blockages are on a shared well last time anyway they suspect that these blockages are maybe off boundary or being caught right [usr] he did and i know that he did a report for me but my partner's [sys] what [usr] just my partner's just rung utilities [sys] really [usr] united [sys] right [usr] utilities [sys] ok [usr] and they've said [sys] i was gonna [usr] no [sys] say that's what they advised last time [usr] i know he he wrote a report out for me but i ju i regardless [sys] ok [usr] what happens [sys] let me have a look [usr] i need him i need you to come and unlock the toilet again can't function without the toilet [sys] and is there anybody at the site who may be considered vulnerable ok [usr] well [sys] let's [usr] myself [sys] have a look and i presume you're at home for the rest of the day now ok well what i'll do is i'll pull it through to get someone to your asap then [usr] there [sys] now [usr] was someone here yes [sys] i can't get exact time they'll get there because it's been really busy already today but i can get the engineer to give you a phone call when you're next if that makes sense [usr] right [sys] it'll be today i just don't know what time it will be that's all it'll be between now and roughly six o'clock ish [usr] it be today ohh great right right [sys] hm [usr] right well i've got my i i'm ringing [sys] all right [usr] you off my phone [sys] go ahead sure [usr] what i really need to do is give him my partner's [sys] no problem [usr] phone number can you just hold on a sec while i get his phone i'll be in that [sys] bye ohh right right i just leave it [usr] i i don't know i've got his [sys] ok [usr] i don't know [sys] right [usr] to find [sys] no problem [usr] out his [sys] then [usr] number [sys] ok well just let me explain [usr] er [sys] how it works [usr] i don't [sys] just in case you can't remember the will come out obviously [usr] i'm gonna have [sys] they'll have [usr] to [sys] a look [usr] just [sys] at [usr] you're [sys] what [usr] doing [sys] the issue [usr] that i'm [sys] is [usr] gonna [sys] again [usr] have to just [sys] and then [usr] my [sys] they'll [usr] phone [sys] do [usr] with him [sys] the same as last time they'll give you a quote if you want to go ahead obviously they'll do it if you don't you can say no but i do need to let the price has increased since you did it last time the prices now start at 100 and £80 including va t [usr] -huh [sys] for £10 more than what it was [usr] go [sys] that's [usr] on [sys] right [usr] then [sys] yes it's 1 80 now ok well let me get that booked in then [usr] which is about what [sys] just bear with me my it's busy [usr] i know it's [sys] the computers [usr] i know [sys] are going [usr] it's 1 [sys] really [usr] 70 [sys] slow [usr] last time [sys] one second [usr] that's ok that's ok ok [sys] just make sure it's done there you go that's all booked in the engineer will be with you as soon as they can and they'll give you that phone call when they're on their way you're very welcome take care now that's all right bye [usr] right well ok all right ok thank you all right thanks bye bye bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to customer service advisor we record calls for quality and training purposes hi speaking to [pii] how can i help [usr] yes good good afternoon i've got a blocked er toilet on on the ground floor [sys] ok [usr] and [sys] and then sorry go on [usr] yes and i'm i'm i'm i'm obviously ringing the experts for help [sys] can i just check is it you're on premises [usr] sorry the address of the premises [sys] is it your house [usr] it is my house yes it is [sys] and do you currently have british gas home care for plumbing and drains [usr] no i don't [sys] ok can i take the postcode of where the property is [usr] yes it's [pii] [pii] [sys] and the first line of the address please [usr] it's [pii] [sys] ok and can i take your name please [usr] yes my full name is [pii] [pii] and [pii] got two l's and two ts [sys] ok and the best phone number for you please [usr] yes it's this number it's [pii] [pii] [sys] ok and what's the problem [usr] the when we flushed the toilet er about about an hour ago the water rose about six inches in the pan and then drained away pretty slowly [sys] ok is this the only toilet in the household you have in the one [usr] we've got we we've got three toilets upstairs [sys] ok [usr] one a main toilet and two en suites on the on the bedroom [sys] ok and is anyone in your house do they have any vulnerabilities ok [usr] no [sys] good [usr] no [sys] hi there just trying to check their availability now [usr] thanks very much indeed [sys] right the same is still available this afternoon if that's ok [usr] fine [sys] and what happen is that the guys themselves will call when they're on the way they'll come round and do an inspection both of inspection and call out free the guys can check for a problem if they do find a blockage [usr] that's very [sys] then [usr] good [sys] the price starts at 180 including va t then it's a cash for card payment to them once they've finished [usr] aaa cash cash [sys] you too [usr] or card yes [sys] ok [usr] that's fine [sys] that's all [usr] absolutely [sys] we're doing for you [usr] fine [sys] now that's all booked in [usr] sorry [sys] for you now all right [usr] ok [sys] no problem [usr] thank you very much indeed i'm i'm i'm here i'm here until until half past seven it be [sys] it [usr] be [sys] should [usr] be be [sys] be [usr] ok [sys] it should be before [usr] thank [sys] six o'clock [usr] you very much [sys] all right [usr] that's grand [sys] no problem [usr] thank you [sys] bye [usr] much [sys] bye [usr] bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas [usr] ok well [sys] please [usr] i don't know [sys] listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello hello hello [sys] i'm really sorry i'm having some connectivity issues can you hear me good morning [usr] i can hear you now [sys] sorry hi good [usr] they [sys] afternoon you are through to [pii] how can i be of help [usr] we're in we've got a a unit in [pii] on the world and for some reason the toilets blocking and it looks the drain outside's blocked we just wonder if someone could come out and rob them and clean them [sys] the postcode there please [usr] it's [pii] [pii] [sys] [pii] [usr] [pii] [sys] first line of the address [usr] it's it's ahem and it's [pii] traveling way [pii] [sys] [pii] ok at [pii] [usr] that's it [sys] just a second and how are we spelling the i think it said it's [pii] [usr] fahem [pii] [pii] [pii] [sys] ok no problem and what's your name please for good man [usr] it's [pii] [pii] [sys] number [usr] it's [pii] [pii] [pii] [sys] [pii] ok yes please remind me what the issue is sorry i beg your pardon [usr] we the when you flush the toilet it's blocking up it's not flushing through and when i've gone outside [sys] ok [usr] to look at it it's coming up and out through the pipe through the waste pipe looks something's blocked part way down [sys] right ok be a second your pardon system i beg your pardon in terms of this then there's no call out charge or provide free no obligation quote a starting price for the work is 100 and £70 all in and they will of course call before time of arrival [usr] ok all right that's great [sys] and that can be paid by card cash or bank transfer is payable upon completion service [usr] right that's brilliant [sys] no okey dokey sir and that's all booked in [usr] ok do when will it be today or tomorrow or [sys] did i [usr] today [sys] and they will have call call and they'll call before time of arrival [usr] all right that's great brilliant [sys] no [usr] thanks [sys] worries [usr] very much for that thank you [sys] thank you [usr] take care bye [sys] cheers bye [usr] bye [sys] bye all right bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas [usr] i'll [sys] please [usr] be [pii] [sys] listen to the options carefully we can get you to the right [usr] toilets [sys] team [usr] a fuck [sys] if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well could i know my name is [pii] how [usr] hi [sys] can [usr] i [sys] i help [usr] tried to book an engineer for the school that i work at last friday i wanted to know if it had gone through [sys] right ok let's have a look if i can take the post code [usr] it [sys] for [usr] is [sys] it [usr] [pii] [sys] ok one moment some details here what and what's the first line [usr] it's [sys] of the [usr] the [sys] address [usr] windmill academy [sys] what's the school name [usr] on [pii] [sys] that's absolutely fine no problem at all right ok there's nothing showing on the screen are you still [usr] i [sys] needing [usr] am [sys] to get [usr] yes [sys] it booked are you ok do give me a second then i will get that sorted for you no problem into here and what's the issue [usr] we've [sys] what's [usr] a bit [sys] happening [usr] of a blockage toilets are overflowing every time we flush and the pipework just can't unblock it [sys] bye pull up that yes [usr] it'd [sys] and what's [usr] be this [sys] the [usr] number [sys] best contact number don't [usr] that sweet [sys] worry i can grab it from the screen all right [pii] go put that in there and if [usr] it's [sys] i could take [usr] a [sys] your [usr] [pii] [sys] name just to in with your number i i can see in front [usr] i used [sys] of your name [usr] you guys [sys] on my [usr] a couple [sys] phone right now [usr] months ago [sys] let me here i'll get this straight over to the team get them to give you a call and arrange to get out there for you [usr] is there a chance we can arrange a specific time [sys] that one [usr] whether it be in a school [sys] well what i'll do is what i'll do is i'll pop the details over to the local team now they should give you a call and then they'll obviously be able to discuss when's best for you because my [usr] right [sys] wife's an assistant head teacher i know all the wonders of trying to fit things in and not disrupt stuff and what have you don't don't worry we'll we'll bob it through to you then we'll get to give you a bell and then obviously try and work around what works best for you is there any vulnerabilities you'd the engineer to be aware of disabilities mobility issues if anybody would [usr] depending [sys] you to encounter [usr] on the times that they [sys] obviously i know [usr] depending [sys] you [usr] on [sys] won't [usr] the times [sys] really know [usr] that they [sys] children [usr] arrive there shouldn't be fingers crossed [sys] that in there i mean if something crops up later we can always let the engineer know anyway it's just whether there's anything of in general but no that's absolutely fine i'll probably this straight through now they should give you a call back normally [usr] ok [sys] within a matter of a few minutes as i say it should should be pretty quick give you about we'll get it all sorted you'll get a text in a minute much you probably have done in the past with the booking reference and everything in there for it if you're trying to get everything sorted first thing on monday morning you give them five minutes or there's nothing to stop you ringing them if you haven't heard they're [usr] thank [sys] normally [usr] you [sys] pretty much instantaneous ringing as soon as [usr] lovely [sys] we get the details [usr] thank [sys] over [usr] you very [sys] for [usr] much [sys] them and it's gone over already all right [usr] cheers bye [sys] no problem you're very welcome cheers thank you bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help you today [usr] ohh hello my name's [pii] in my kitchen the waste pipe going out i i is is fairly blocked i mean it does let [sys] right [usr] water through but at quite a a time lag and what's happening as far as i can tell my washing machine is when on the on the spin is is er the water is coming out rather than going down the drain do you see what i mean [sys] right [usr] we think the idea and the idea is that it's the pipes blocked that it's stopping that drainage working [sys] right ok no worries can i take your postcode please [usr] [pii] nine seven sws for south [pii] west now i've just had some people here and they were trying to find the manhole cover they could do high pressure water but they they couldn't find it it's er probably a bit of a process he suggested the the the way to get at it would be with a wet vac vacuum system [sys] right [usr] do you have those [sys] that's right we do [usr] and what does that go internally you you attach it to the kitchen the the system inside the house is that right [sys] that's right [usr] and does it dry does it clear most things [sys] it does clear most things even if it doesn't our engineers have the van with them that has all the equipment in there anyway if that doesn't work the engineer can try a different piece of equipment [usr] the the thing is the difficulty about finding a manhole cover to come a bit from the outside as it were we couldn't find it it would mean lifting a whole it would be been quite extensive work before you got there do you see what i mean [sys] i understand it it's ok our engineers can sort that for you [usr] do you have a flat rate [sys] yes we do we have to run through with you [usr] sorry [sys] i said yes we do would you me to run through it with you [usr] yes please [sys] the call out fee is free it doesn't cost anything to get the engineer to your property they'll give you a free assessment then a free quotation the quotation is a no obligation quote you don't have to accept it if you don't want to if you do accept it work will start straight away the price starts at 100 and £70 for annual blockage and it's payment when the work's been completed via cash or card [usr] ok that regardless of the time it takes [sys] correct [usr] and it's 100 and £70 plus va t [sys] already including va t [usr] it's already included ok and how soon could you get to me [sys] we'll either be able to get to you today or tomorrow most likely [usr] well you see i need i need to i have an appointment this afternoon i i'd need to know really [sys] ok if you have an appointment to to this afternoon what time is it between [usr] between one and and three [sys] right we're more than likely just off that be able to get you to you tomorrow only reason being is that our appointments are are quite large time frames obviously we say those times cos the engineer could arrive between but [usr] hm [sys] he will call you when setting off [usr] right [sys] we have three different time frames we have an am pm and all day the am is 8 a.m. till one pm the pm is one pm till six pm and the all day is eight till six it it's more likely than tomorrow if that's all right it ok to go ahead with the booking [usr] well i'm just i have to be really sure that this is going to be helpful this wet back i don't know is it powerful [sys] i mean it might not it might not need the who told you it needs that [usr] sorry [sys] who told you that i didn't need to [usr] it was another drainage group who who do their costs per half hour and he thought if he wanted it it would come out as a huge sum [sys] right ok [usr] he thought [sys] what [usr] that [sys] if you if you went with us right we're we're the u k's number one leading company for plumbing and drains [usr] yes [sys] i don't know if that makes any difference to yourself [usr] well [sys] but [usr] i've heard [sys] i [usr] of dino rod [sys] we we wouldn't be number one if our rates were out the roof it's accessible to most people [usr] hm ok [sys] i mean if if you're still ok to go ahead with the booking i'd to take some details if that's ok done to yourself [usr] i mean what they have the wet vat system but they presumably also have [sys] we have everything every piece of equipment that [usr] yes [sys] that correlates to drains [usr] yes [sys] we have it [usr] i get you if they decide they need to find the manhole cover they will take that in their stride [sys] correct [usr] and and lift up this this plate this [sys] correct [usr] er i get you and whatever time it takes it's all 100 and 70 hm ok well if we could go for it for tomorrow morning please [sys] i just need to take some details is that ok can i take the first line of the address please [usr] [pii] that's [pii] bye and [sys] ok [usr] the village village is called [pii] i'll spell that for you [pii] on [sys] thank you and is that your domestic property and do you have a british gas policy covering plumbing and drains [usr] no not that i know of no [sys] no worries can i take your first and last name please [usr] my first [sys] and last name [usr] ok it's [pii] [pii] [sys] and is that miss or missus [usr] m ms [sys] thank you and will you be on site when the engineer arrives thank you can i take your best suitable contact number as well [usr] the the landline [pii] [pii] [pii] [sys] thank you right ok and you say it was a blockage outside [usr] no it isn't it's inside in the kitchen in the waste pipe going out [sys] yes [usr] which [sys] there any [usr] is [sys] vulnerabilities [usr] sorry [sys] is there any vulnerabilities of anybody at the property [usr] no [sys] at all [usr] no it's ok [sys] right ok [usr] but [sys] i've [usr] it's [sys] just found [usr] ca causing [sys] out a lot of details now [usr] the washing machine to for the water to spill out on the spin or the rinse [sys] right [usr] it's it's [sys] ok [usr] not take being carried down the outlet pipe [sys] ok no worries [usr] hm [sys] i'm just not availability now and the earliest week to you is tuesday tuesday today but obviously you won't be in we can do tomorrow morning if you [usr] yes please [sys] tomorrow morning [usr] that's between eight and one [sys] correct [usr] and they'll ring [sys] the [usr] before [sys] engineer will call you he'll call you once setting off just to let it is on the way and to see if you're available as well other than that it's all booked in for you now is there anything else i can help you with today [usr] no i think that's fine [sys] ok perfect no worries then you have a nice day [usr] thank you thank you bye [sys] no [usr] bye [sys] worries bye bye bye bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes two i know [pii] speaking how can i help [usr] hi [pii] if you can me i've tried booking an appointment online which i'm not sure has gone through because it hasn't sent any confirmation email and it just put me back to the start of the f form to complete [sys] ok let's have a look for you what's the postcode [usr] ox 14 [sys] yep [usr] one xw [sys] and what's the address [usr] [pii] [sys] there's nothing set up for you i can have a look for you and [usr] ok [sys] do it for [usr] thank [sys] you [usr] you [sys] just to go through a few things first of all is it do you have a home care policy [usr] no [sys] and is it a property where you live [usr] yes [sys] are you the property owner [usr] i am [sys] and is it for drainage [usr] outside drain [sys] right for the standard unblock between the hours of eight and six monday to friday is 100 and £80 the engineer comes out and finds it's anything different he'll let while he's there [usr] i i you've been out before and i think it's the same thing [sys] right and it's number 26 did you say [usr] yes [sys] it's just searching for it now [usr] it was toilet paper last time [sys] right and what name is it please [usr] [pii] [sys] [pii] [usr] yes [sys] and your contact number [usr] [pii] [pii] [pii] [sys] is anybody vulnerable in the property [usr] nice [sys] is it blocking outside did you say [usr] it's back you can hear it gargling in the toilet in the house [sys] do you have another toilet available [usr] the one other toilet [sys] is that ok or [usr] thanks i'm going to the same drain that one go cos that goes into a different [sys] right [usr] drain it goes into a drain at the front [sys] just putting these details in i won't keep you a moment [usr] ok no worries i'm gonna be out from about half 10 for about an hour [sys] ok just waiting for it to give me the appointment to see what's available [usr] no worries is [sys] what about this afternoon would you be available it'll [usr] that's [sys] be between [usr] fine [sys] 12 and six the [usr] 12 [sys] engineer [usr] and six [sys] will give you a call when he's on his way and then [usr] perfect [sys] he will require payments on completion of the work [usr] that's you can do that [sys] fine [usr] by card can't you i think [sys] absolutely [usr] i did it by card last [sys] fine [usr] time [sys] that's all done [usr] lovely [sys] take [usr] ok [sys] care bye [usr] lovely [sys] now [usr] thank [sys] bye [usr] you thanks bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes there speaking how can i help [usr] hi there i'm looking to get to arrange for someone to come out and visit our business premises in [pii] please [sys] ok do you have an account at all [usr] sorry say that again [sys] do you have an account [usr] no no but but it's just a new premises we've just we've just taken over it's a new job [sys] no problem ok how it would work then is i take the details from you pass it over to the local office and then they can call you back and go through the charges and the availability with you [usr] that's super thank you [sys] what's the postcode please [usr] well that's a very good point stand by [sys] -huh no problem [usr] what's your postcode [pii] [pii] [sys] sorry [usr] [pii] [pii] [sys] and is the business is the billing address the same as the site address [usr] it should be [pii] [sys] no sorry is is the site is the billing address the same as the site address [usr] yes yes yes [sys] i'll keep losing your every other word [usr] sorry i i [sys] and [usr] can't [sys] what's the [usr] can't [sys] first line of the address [usr] i can't hear what you're saying i can't hear what you're saying [sys] i know it's a terrible mine [usr] ok [sys] isn't it [usr] i [sys] what's the first line [usr] i'll try and phone [sys] what's [usr] back later [sys] the first line [usr] it's [sys] have [usr] ok [sys] you | 8Sale
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[sys] thank you for calling dino [pii] partnered with british please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers good morning thank you for calling [pii] speaking how can i help [usr] ohh i'm speaking to [pii] [sys] know [usr] about five months ago we had you er to er unblock our toilet [sys] right [usr] er which she did and it's again now [sys] ok all right well take one [usr] you've got a 12 month guarantee for dr [pii] work [sys] no the maximum guarantee we do for drains is 90 days [usr] ohh is it it doesn't say that on your website [sys] it doesn't say 12 months either i don't think [usr] i know [sys] what 12 month [usr] it [sys] guarantee [usr] says it says guarantee 12 months old drainage work [sys] no we definitely don't do 12 months the maximum i've ever seen is 90 days what's the post code [usr] [pii] three hw [sys] right i'm gonna go on the website at the same time and does the guy know what website that you're on [usr] i'm on my phone [sys] man [usr] at the moment i've been on my laptop looking at your website [sys] i'm on the website now and it says here we'll carry out the work and give you a free month guarantee i can't see anything about 12 months i [usr] right ok but [sys] hm [usr] i i anyway regardless of that i need someone [sys] let me have a look [usr] unblock the toilet [sys] what's the full name first of all your [usr] but the [sys] what's your [usr] i saw [sys] name [pii] and [usr] it's [sys] what's [usr] [pii] [sys] the first line of address [usr] [pii] [sys] what's the street called sorry [pii] [usr] [pii] [sys] and if i could also take your telephone number [usr] bye the mobile [sys] i [usr] is it [sys] i [usr] that'll [sys] need [usr] come [sys] to [usr] up [sys] do data [usr] on you [sys] protection you see that's all [usr] i'll wait right [sys] right [usr] it's well it ends in [pii] [sys] let me have a look at the last one right it's ok the i don't know if you've done this but when the engineer came to you last time he's put on here that it seems to be the blockages are on a shared well last time anyway they suspect that these blockages are maybe off boundary or being caught right [usr] he did and i know that he did a report for me but my partner's [sys] what [usr] just my partner's just rung utilities [sys] really [usr] united [sys] right [usr] utilities [sys] ok [usr] and they've said [sys] i was gonna [usr] no [sys] say that's what they advised last time [usr] i know he he wrote a report out for me but i ju i regardless [sys] ok [usr] what happens [sys] let me have a look [usr] i need him i need you to come and unlock the toilet again can't function without the toilet [sys] and is there anybody at the site who may be considered vulnerable ok [usr] well [sys] let's [usr] myself [sys] have a look and i presume you're at home for the rest of the day now ok well what i'll do is i'll pull it through to get someone to your asap then [usr] there [sys] now [usr] was someone here yes [sys] i can't get exact time they'll get there because it's been really busy already today but i can get the engineer to give you a phone call when you're next if that makes sense [usr] right [sys] it'll be today i just don't know what time it will be that's all it'll be between now and roughly six o'clock ish [usr] it be today ohh great right right [sys] hm [usr] right well i've got my i i'm ringing [sys] all right [usr] you off my phone [sys] go ahead sure [usr] what i really need to do is give him my partner's [sys] no problem [usr] phone number can you just hold on a sec while i get his phone i'll be in that [sys] bye ohh right right i just leave it [usr] i i don't know i've got his [sys] ok [usr] i don't know [sys] right [usr] to find [sys] no problem [usr] out his [sys] then [usr] number [sys] ok well just let me explain [usr] er [sys] how it works [usr] i don't [sys] just in case you can't remember the will come out obviously [usr] i'm gonna have [sys] they'll have [usr] to [sys] a look [usr] just [sys] at [usr] you're [sys] what [usr] doing [sys] the issue [usr] that i'm [sys] is [usr] gonna [sys] again [usr] have to just [sys] and then [usr] my [sys] they'll [usr] phone [sys] do [usr] with him [sys] the same as last time they'll give you a quote if you want to go ahead obviously they'll do it if you don't you can say no but i do need to let the price has increased since you did it last time the prices now start at 100 and £80 including va t [usr] -huh [sys] for £10 more than what it was [usr] go [sys] that's [usr] on [sys] right [usr] then [sys] yes it's 1 80 now ok well let me get that booked in then [usr] which is about what [sys] just bear with me my it's busy [usr] i know it's [sys] the computers [usr] i know [sys] are going [usr] it's 1 [sys] really [usr] 70 [sys] slow [usr] last time [sys] one second [usr] that's ok that's ok ok [sys] just make sure it's done there you go that's all booked in the engineer will be with you as soon as they can and they'll give you that phone call when they're on their way you're very welcome take care now that's all right bye [usr] right well ok all right ok thank you all right thanks bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit din dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon thank you for calling dino [pii] speaking how can i help [usr] hello we've got a block drain outside our shop and just wondered if you could come and clear it for us [sys] let's have a look and is it do you have a british gas cover for plumbing and drains that of [usr] no [sys] no and are you able to pay the engineer by cash or card do [usr] no the landlord has asked that we book you and that he gets invoiced for it [sys] all right we can do invoice but it does need to be booked directly with our local offices because they can do the invoice part i can certainly give you the phone number for the local office if i could take your post code [usr] sure it's [pii] [pii] [sys] let's have a look where are we and is that in a place called [pii] [pii] [usr] er close [sys] ok [usr] sex we're in hass [sys] ok got you do you have a pen handy the local office is [pii] [usr] really that's a long way from here [sys] iii i [usr] ok [sys] have no idea yet i don't know how far it is [usr] it's about an hour and a half drive to that post code [sys] right [usr] that phone number [sys] ok [usr] but it may be the local one [sys] it is the local one [usr] [pii] [pii] [sys] [pii] [pii] [usr] [pii] i'll give it a call [sys] problem [usr] all right [sys] take [usr] thank you [sys] care [usr] thanks [sys] bye [usr] bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] speaking how can i help [usr] hi there i was wondering if i could get somebody to come out and have a look at a drain problem [sys] that's fine i just have to ask first do you have plumbing and drains covered with british gas at all [usr] no i don't [sys] no [usr] no [sys] ok could i take your post code off you please [usr] yes it's g 672 papa whiskey [sys] whiskey ok i'm just gonna check that we're covering work in your area first that looks fine gonna set you an account up it'll take me a few minutes and then i can go through [usr] ok [sys] everything with you it was g 65 [usr] g 67 [sys] sorry 67 what was the last part of the house [usr] two [sys] two [usr] papa [sys] pepper [usr] whiskey [sys] whiskey ok and could you tell me the first line of your address please [usr] it's [pii] [sys] ok [pii] and could i take your full name and best contact number please [usr] yes it's missus [pii] that's [pii] [sys] ok got that [usr] and number is [pii] [sys] yep [usr] [pii] [sys] [pii] ok is it a block drain inside your home or outside [usr] it's [sys] ok [usr] an inside the home and the kitchen [sys] and can i just ask does anyone at the property have any vulnerabilities no and i know this seems a silly question but [usr] no [sys] it is a domestic property but [usr] a home owner [sys] we've just [usr] yes [sys] got to ask on every [usr] yes [sys] call [usr] it is [sys] right second i'm just [usr] ok [sys] typing this ok and you said it was a blood drain in your kitchen is it affecting [usr] and the touch [sys] any other [usr] yes [sys] part of the house your toilets or anything or just right ok [usr] no no just kitchen no [sys] do you have access to usable bathing facilities ok [usr] yes [sys] right that is something i can book in for you in a second i just need to go through the prices and the process with you if that's all right ok the prices will start at 100 and 80 [usr] ok [sys] there's no call out there's no call out charge the engineer will attend and assess the work required [usr] -huh [sys] and then they'll give you a price [usr] ok [sys] and if you're happy with the pro price provided the engineer will usually complete the work there and there if you can and payment is required on completion by cash or card ok right i'll i'll just check the availability for you [usr] ok yep [sys] the slots that we have in your area at the moment is monday the ninth or tuesday the 10th we have am slot on all day slot or all day slots which can be any time up to six [usr] yes [sys] which one would be better for you tuesday would you the a am one or would you the all day slot [usr] tuesday -huh [sys] all day ok the engineer will give you a call usually about half an hour before [usr] er all [sys] or a text [usr] day [sys] just to let [usr] should [sys] he's [usr] be ok [sys] on the way if you did pop to the shop or anything right ok [usr] ok [sys] that's all booked in for you would you the reference number in case you need to give us a call back about the work order it's 347 56 [usr] yes [sys] no sorry [usr] yes [sys] 334756 [usr] please that'd be great [sys] double eight yep that's it [usr] double [sys] all [usr] eight [sys] right have a nice [usr] ok [sys] day [usr] it's 34756 [sys] i [usr] double [sys] i [usr] eight that's great ok then you too then thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british [usr] what [sys] gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes i speaking to how can i help [usr] i was about to book a someone's coming and clear up a kitchen sink drain which is blocked i was booking it online and in terms of preferred time it says all day is there any way of narrowing that down or do i not know until the day when they'd be coming [sys] can i take the postcode of where you are please [usr] [pii] [sys] yep and can i just give you the number for the office that will be doing the job and then obviously they can then make [usr] ok [sys] it am or pm [usr] i can call him call him direct [sys] it's [usr] sure [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] i can call them direct and get a more precise [sys] that's it [usr] time brilliant [sys] all right [usr] ok [sys] then [usr] thanks [sys] no problem [usr] a lot [sys] that's right bye [usr] cheers [sys] bye [usr] then bye | 8Sale
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] my name is [pii] how can i help [usr] hi i'm calling from the the pack course in in [pii] our drain has exploded and it's filling my kitchen up with water is there any way of getting a drainage person out to come and do it for me [sys] ok is it exploded because it's is it the pipe or is it that it's blocked [usr] it it's it's where the grease trap comes from what's happened is it's just we we just stood there and it just started bubbling and loads of fat and grease started coming out and now it's filled the whole kitchen and it just keeps coming out [sys] right ok it's overflowing with with all the grease and [usr] it's about [sys] right [usr] two [sys] ok [usr] inches deep at the moment and stinks [sys] ok ok won't be a second i'm just popping that down [usr] thank you [sys] is it it's for a commercial property [usr] yes [sys] ok and do you have any home care cover with british gas on there we just have to ask [usr] not that i know of it's for a pub [sys] ok [usr] i had [sys] could [usr] you out [sys] i just [usr] i had [sys] take [usr] you out a few months ago a couple [sys] right [usr] of months ago [sys] ok ok can i just take the postcode please [usr] [pii] [pii] [sys] thank you there's just a couple of areas we're unable to cover at the minute i'm just gonna make sure that area's ok it won't be a second sorry i won't be sick if we can we'll be able to get somebody out tonight for you don't worry i know you i know you're probably panicking that area is fine right ok as i said because it's overflowing all over we can get somebody out tonight for you with commercial what happens is well you probably know is i'll book it in and then the engineer will give you a call regarding prices and when it will be coming out tonight with with regard to payment is that would you be would you be needing an invoice or would you be happy to pay upon completion via cash or card [usr] my my head of maintenance will do it over the phone with card [sys] right ok the last time when you did it did you set up a billing account for the head of maintenance [usr] no he always i i don't know he always just he just paid it for me i don't know how he done it i think he just phoned him [sys] right ok let me have a look for the do with their contact details [usr] i've got i've got his number [sys] ok do the address of where he is [usr] no [sys] where they are and i ok ok i won't be able to sit right that no no problem i'll just [usr] sorry i [sys] would you would [usr] think [sys] you need someone would need to call the some someone would need to call call him and payment can he pay upon completion or would you need an invoice [usr] pay upon pay upon completion [sys] ok [usr] i've got his i'm chatting to head of maintenance right now over text and he's just [sys] right [usr] said [sys] ok [usr] he just said call you guys and i'll pay over the phone [sys] right ok i'll need a contact name and number for the booking would that be yourselves or do you want to just give me his number and they'll ring him [usr] ring me because i'm here on site cos obviously if it's one in the morning i won't be here [sys] right ok [usr] and then it'll have to be in the morning [sys] right [usr] cos [sys] ok [usr] obviously i i'll only i'll only be here till about half 11 [sys] all right i'll pop that down could i just take your name and number please [usr] [pii] [sys] i'm just your contact [usr] will will it be can you call me over whatsapp because we don't have any phone signal here [sys] i can pop it down i'm not too sure if they can [usr] ok [sys] do but i [usr] ok [sys] will i will [usr] i'll give you my phone number and i'll give you the pub's number [sys] that's fine [usr] my number is i need to find it now my number is [pii] [sys] [pii] sorry one second [pii] ok [usr] [pii] [sys] bye bye [pii] [usr] [pii] [sys] [pii] right and could you just give me the pub number please [usr] alright now my mouse is playing up and not working give [sys] all right don't [usr] sec [sys] worry don't worry [usr] right and the pub number is 01638 751 818 [sys] [pii] right ok it won't be a second i just need to take the number as well for the head of maintenance i'll just pop that but i just in a second just not yet though [usr] no worries [sys] be a minute could you just confirm the first line of address for me please [usr] the pack in [pii] [sys] that's perfect thank you right but what time do you guys close is it at half 11 you said you want to be there till about [usr] i'll [sys] half [usr] probably i'll probably be leaving about half 11 [sys] right [usr] the kitchen's [sys] ok [usr] flooded now and we've got about 50 people to come for dinner [sys] right ok right ok ok and could you just give me the head of maintenance number please [usr] o 07588 919 [sys] 919 [usr] 159 [sys] 159 that's 075 double 8919159 right ok is there anybody at the top of any vulnerabilities that we need to know about [usr] any what sorry [sys] any mobilities [usr] no no [sys] no [usr] no [sys] ok i just want to confirm your number was [pii] double [pii] [usr] yep [sys] that was your number and then the pub number was [pii] all right then perfect that's all booked in for you then for tonight an engineer should be in contact now with you as soon as possible [usr] lovely thank you cheers [sys] all right no problem take [usr] six [sys] care | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hello there yes somebody came out from your company yesterday to talk about drains but they need they needed me to get some space at the front of my house to to use the machine to clear it i've booked it in for next tuesday i'd to arrange for you guys to come out next tuesday to do the work please [sys] right ok did we charge you yesterday or [usr] no [sys] did we just come and look [usr] no you didn't [sys] right ok can i take your post code [usr] [pii] [sys] your name is [usr] er [pii] [pii] [sys] can you confirm the first line of your home address for me [usr] [pii] [sys] you've no british gas home care cover i take it [usr] no [sys] no and what's the issue there is it's a blocked dr blocked [usr] yes [sys] external dr we charge 100 and £80 inclusive of v ac to clear a standard blockage assuming there's no damage to the drain anyone with any vulnerabilities at the address [usr] no [sys] which day did you want someone to come out [usr] tuesday please [sys] tuesday the 17th it's an all day appointment for tuesday the 17th any time between 8 a.m. and 6 p.m. is [usr] i [sys] that [usr] was [sys] all [usr] told [sys] right [usr] that if i called you they would come out immediately because as soon as i got the bay [sys] well i i don't know how to tell you that but that's [usr] the [sys] not [usr] that [sys] normally [usr] that the [sys] the [usr] person [sys] way it looks [usr] the person who came yesterday he said he contacted the office and said all i have to do is call up as soon as the day is free and they'll come immediately [sys] right never ever heard of that before because they they do a rotary they cover a certain area how [usr] ok [sys] they could just come at [usr] could [sys] a drop [usr] you find [sys] of a hat [usr] out who [sys] i really [usr] came over [sys] don't know [usr] yesterday then please cos i obviously [sys] all i can do is give you the number for the local office i'll put it in for tuesday the 17th it's an all day i'll give you their number you'd have to speak directly to them on that one because as i said they don't normally work that i don't know why he said that the phone number for the local office [usr] one [sys] the job's [usr] sec [sys] in place for you for next the 17th it's all in place their number is [pii] [pii] [pii] they don't open till eight o'clock if you give them a ring after eight o'clock you can quote this booking reference which is dywo 34906 double two see what they have to say on on that but normally we'd we'd give you a we we'd just give an all day or a morning or an afternoon [usr] i think it was because of the availability of the space at the front of the house but [sys] well i see i see that the trouble is as i say they they have a certain route that they'll cover it depends where they are in relation to you but speak to the local office and see what they can suggest [usr] all right then thanks very much [sys] ok [usr] all right [sys] it's all in place mr [pii] and as i said but it's an all day i booked it for on the 17th [usr] thank you bye bye [sys] and you can pay the cash or card on completion [usr] ok thanks very much bye bye [sys] cheers thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team [usr] ok [sys] if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes calling you're through my name is [pii] how can i help [usr] hi i'm calling from a a property management company we've just taken over the management of a block in [pii] it's quite a nice development obviously we had quite a bit of heavy rain recently in the development there's an underground car park with a storm water attenuation tank underneath the the car park base on the base of the car park but in the storms yesterday the day before yesterday the there's effectively the the the drainage pipes are suspended from the ceiling of the car park and there's one of the units that was leaking water on the other evening and we think it's probably it's likely the build up of in the pipes and that we don't think they've ever been serviced the blocks are about 11 years old we've been running the we've been running the site since the first of july we got we got no handover records from the previous property manager and i've checked with the with the installers and manufacturers of the attenuation tank and the pipework has nothing to do with them i just thought i'd rather than just try and book a service in and find that that you guys aren't the right people to to do the work i thought it'd be better to have a conversation first i've got a photo of the pipes and it's circled in blue where the where the leak was coming from which i can send to you would just be to [sys] i believe [usr] know if it's something [sys] it is [usr] that [sys] but [usr] that [sys] i can't be absolutely [usr] would do [sys] sure what i was gonna do is get you through to the local office what's the post code to the building [usr] right it's [pii] that's [pii] [sys] no worries ok bear with me two minutes sir i will get you through to the local office no worries [usr] thank you very much [sys] hello [usr] hi i'm i'm calling i'm from a property management company we've just taken over the management of a nice development in se one it there's a there's a it's a mixture of a there's one apartment block and then there's a row of 10 townhouses and beneath the gardens and the 10 town houses there's a car park there's an underground car park there's a there's an attenuation tank underneath the base of the car park and there's a series of er pipes that are suspended from the ceiling of the car park that are then feeding the rainwater down as the attenuation tanks the problem we've got is on the with the storms during the week the section of the pipe that's leaking and we took over the property management first of july the block is about 11 years old it's 2012 it was first occupied and we don't think there's been any maintenance done on any of the pipes i don't think they've been cleaned we think it might be the in there that's building up i said they're suspended from the ceiling i've got a photograph [sys] it's [usr] of the location where the leak is coming from which i'm happy to share with you but just thought rather rather than do it via email [sys] is that [usr] just [sys] something [usr] phone up and see if that something [sys] you [usr] that [sys] know [usr] you [sys] you [usr] guys [sys] just [usr] can [sys] want [usr] do [sys] us to clean out the lines right i know what would be the best thing would be if you can drop us an email with these descriptions of the work right and and then you said you have a photograph as [usr] ok [sys] well right attach that one as well and then we'll check with our team and then i can get back to you as soon as possible that's office at [usr] right what's the email address [sys] [pii] [pii] all [usr] [pii] [sys] right cheers mate thank you [usr] [pii] [sys] bye bye [usr] great i'll send that now then right thanks a lot take care bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service visor we record calls for quality and training purposes diner is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning welcome to dino you're speaking to [pii] how can i help you [usr] good morning i've got a a rented property and the tenants just called me up and said that the downstairs toilet it's not flashing properly and when he's had a look at the man outside you can see that it's blocked [sys] all right thank you sir do you have any home care covered with british gas on the property as well [usr] no no [sys] no thank you what's the post code with you please [usr] [pii] [pii] [sys] thank you sir a couple of seconds thank you i'll just check with our local offices that would deal with the area thank you again [usr] ok [sys] that'll be a second i do apologize for the delay thank you [usr] no worries [sys] excuse me sorry apologies sir just confirm the first line again sorry about that [usr] it's [pii] [pii] [sys] thank you much [usr] no problem [sys] what's your name please sir [usr] it's [pii] [sys] thank you pretty close there we go ok thanks mister [pii] can i take a a contact telephone number from you please if you if you don't mind [usr] [pii] [pii] [sys] thank you [usr] [pii] [sys] [pii] [usr] [pii] [sys] thank you for that sorry miss [pii] i apologies for all the questions is there an email address we can take from you purely for use on this this job there won't be any [usr] it no worries [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] is that thank you sorry about the the chances he's taken they've they've done a an upgrade over the weekend it's changed the screen slightly it's whereas [usr] right [sys] normally it would be i i got a type type type type five and that's it we're getting there i wanna say apologies again sir thank [usr] [pii] [sys] you is is there anybody in the property that would be classed as being being vulnerable at all [usr] not [sys] thank [usr] that [sys] you [usr] aware [sys] much [usr] of [sys] and is it the only toilets in the property or [usr] no there's [sys] all [usr] there's [sys] right [usr] three [sys] thank [usr] toilets [sys] you but the but the the manhole is definitely full up full up over [usr] well i haven't [sys] no [usr] been out i haven't been out and looked at it first hand and you never quite know when tenants [sys] well [usr] tell you things [sys] we'll see we'll well you get emergency as such an get out there today for them [usr] please [sys] thank you [usr] because they they're telling me they're telling me don't worry about the upstairs toilet still flash and i'm thinking you fill [sys] you [usr] in [sys] well [usr] the [sys] of course [usr] it won't take long and [sys] no [usr] then you have a big problem [sys] don't be on the phone again help help well maybe not [usr] yes [sys] quite that maybe [usr] exactly [sys] not quite that kind this is [pii] would you want the engineer to contact you when they're on the way or the tenant or [usr] the tenant if you can [sys] have you [usr] and [sys] got a name a name and a number for them sorry thank you my apologies [usr] i have his name's [pii] [sys] no that's all right this is it [usr] and [sys] i [usr] er [sys] mean i must admit i i had a smile when you tell me what your name was [pii] cos of course i always watch the the the tv programs now we've got [pii] and [pii] that's brilliant you you [usr] the don brushing [sys] and a contact number for after bush if you have that please [usr] i'm [sys] thank [usr] just [sys] you [usr] looking [sys] thanks much [usr] it up it's [pii] [pii] [pii] [sys] [pii] thank you mister [pii] thank you [usr] no problem he's he's at at work at the moment but he'll be back up at three o'clock i don't know if we can arrange something for after three [sys] i'll i'll do my best here but i'll say it say it say it says contact [pii] on the number and attend and i attend after 3 p.m. thank [usr] yes [sys] you very much [usr] please [sys] thank you right i just have you got a pen handy i can ask ask you to take a note of the booking references for that's ok thank [usr] yep [sys] you it's [usr] yep [sys] let it's letters [usr] yep [sys] first it's delta yankee whiskey oscar dywo [usr] delta yankee [sys] is [usr] whiskey [sys] the oscar [usr] whiskey [sys] and then it's numbers it's the [pii] [pii] [usr] [pii] [sys] number that's it [pii] [usr] 3636 [sys] and that's that's now been raised it's going over to the local office and they will locate it to an engineer who will call mr [pii] and attend after 3 p.m. and then what they'll do is contact you regarding probably email you email you regarding the regarding the invoicing of it if that's ok [usr] absolutely i don't do i not i i assumed i'll [sys] no [usr] have to pay upfront [sys] no [usr] but no [sys] no miss [pii] you don't pay me heavens no no we ask you to pay the well normally we'd say well you pay pay the engineer once the job's completed but it's but as you said yourself it's it's it's it's a rental property the the of the office either you cos we've got your number now i'll i'll email you to discuss payment and sort it out that way all right miss [pii] [usr] ok [sys] thank you thanks [usr] all right [sys] for your patience [usr] thank [sys] have a lovely [usr] you very much [sys] day take care bye bye [usr] cheers you too bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] and he was big [pii] [sys] good [usr] got [sys] morning [usr] those [sys] you're through to speaking how can i help [usr] hi i'm just phoning up to see if i'll be able to get someone out there unblocked the drain [sys] ok that's fine is it a commercial or residential property [usr] it's a business or commercial [sys] any cover with british gas [usr] no we're not [sys] no worries that's fine now can i take the postcode of the address please [usr] it's [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] at the end [usr] yes [sys] thank you and the first line of the address please [usr] it's [pii] [sys] thank you bear with me [pii] did you say sorry [usr] [pii] [sys] ok it's not coming up i'm not sure if it's the postcode i've got bravo [pii] [usr] it's no it's [pii] delta hotel it is [sys] [pii] and is it [pii] [usr] yes it is he's got one to [sys] ok can i take a contact number please [usr] [pii] [pii] [pii] [sys] thank you and what's the booking for [usr] the toilet's er completely blocked up on one of our buildings we need to get them unblocked [sys] is there another toilet that they're able to use [usr] not in that building he is in a different building but in that building that's the only one that's in there for the females [sys] no worries anyone got any health issues [usr] to be perfectly honest i do not know [sys] no worries there's no call out charge prices the local office will discuss with you and take payment on completion [usr] yep [sys] they also i've i've done the booking they'll also get in touch with yourself to confirm when they'll be attending you'll receive a text message with your confirmation and a contact number if you wanted to find out when they'll be attending you can contact that number after 9 a.m. [usr] yep that's fine [sys] that's all sorted [usr] thank you right [sys] thanks take care bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hi i was wondering if possible i could get someone out to have a look at a block [sys] certainly yes can i take your postcode [usr] it'll be [pii] [sys] right how urgent is this because that particular area they're extremely busy [usr] aye well it's it's overflowing isn't it [sys] right what's the probably the best thing for me to do is get you through to the local office and see what they can advise and give you their phone number i don't want to book it now and then you find out it's not gonna be till next week [usr] all right ok no problem [sys] let's have a look g 77 it's apparently been major flooding in [pii] [usr] because all the drains are blocked and probably [sys] it's been there's been many calls can i give you a direct number for the local office [usr] two seconds i got a wee pen two seconds ok mate go ahead [sys] right [pii] [usr] yep [sys] [pii] [pii] [usr] ok lovely thank you very much appreciate that cheers [sys] you're welcome [usr] bye bye [sys] cheers thank you bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to my name is [pii] how can i help [usr] hi it's [pii] from generation in [pii] here i'm pretty sure as a company we have an account with you guys [sys] hm [usr] we need somebody to come and unlock our toilet i think can [sys] no [usr] you help [sys] nobody ever calls just to see how i'm doing [usr] do what we have that all the time how is the weather there where are you are you in [pii] or [sys] no we're in er just south of [pii] but it's [usr] ohh [sys] very [usr] right ok [sys] gray [usr] i was [sys] but [usr] gonna [sys] that's [usr] say [sys] ok [usr] it's grim up north isn't it a grim up north [sys] well i mean it's we're past the beautiful part of the year unfortunately but some people [usr] we [sys] the fall [usr] are aren't [sys] i don't [usr] we [sys] know i'm a summer person [usr] i'm [sys] myself [usr] a see i'm a i'm an autumn person but [sys] really [usr] hey ho [sys] you're looking forward to the [usr] dark [sys] change [usr] my [sys] color [usr] heart yes [sys] right ok you need to speak with the key account guys i have their number right [usr] ok [sys] here bear with me [usr] right [sys] two seconds [usr] ok bear [sys] i'll [usr] with me while i find [sys] i will do [usr] lots [sys] my [usr] of pens [sys] you [usr] since [sys] don't [usr] i've been [sys] need [usr] on [sys] to [usr] the [sys] take it down i'll get you through to them [usr] will you put it through [sys] because i you [usr] good thank you thank you i was polite wasn't [sys] absolutely [usr] he [sys] well i bet [usr] even though my toilet's blocked [sys] bear with me two secs i'll get you through and we'll get somebody round [usr] thank [sys] alright [usr] you i found it right at the time i do [sys] how [usr] i [sys] can [usr] am [sys] i help [usr] sorry i i missed the first part of that sorry [sys] you treated [usr] am [sys] you not [usr] through to [sys] know [usr] [pii] [sys] yes [usr] right ok this is generation in [pii] i need to book somebody to come and have a look at our block toilet [sys] ok is [usr] is that [sys] it [usr] something [sys] a a [usr] you can help [sys] [pii] [usr] me with [sys] account [usr] i'm we're a company and we've got an account with you i don't know i was talking to somebody else and they said they would put me through to somebody [sys] it [usr] i have no idea [sys] ok [usr] i'm [sys] have we been out to you previously and [usr] as [sys] i can have [usr] a [sys] a look for you [usr] yes as a company [sys] what [usr] you've been out to us before we're the company name is generation [sys] what's the postcode [usr] uk limited [pii] [sys] just having a look now to see what type of account it is i'm not sure whether you're through [usr] thank [sys] to the right [usr] you [sys] number you say [usr] ohh right i don't know i just [sys] do [usr] spoke [sys] you [usr] somebody [sys] send [usr] and they said [sys] a purchase [usr] pop you through [sys] order through [usr] potentially yes but i can't remember the last time i had to deal with you guys i have dealt with you in the past but it may have been in our previous name of but certainly [sys] ok [usr] i can raise a purchase order not a problem [sys] again i'm still trying to it's called [pii] [usr] [pii] and then in brackets [pii] limited [sys] is just it is it [usr] i can give you our head [sys] it's [usr] office [sys] just the [usr] postcode [sys] [pii] in brackets [usr] sorry [sys] let's [usr] yes [sys] see if i [usr] it [sys] can [usr] is sorry [sys] find it no it's not bringing up that [pii] account [usr] what about if i give you the post code could you try that one that'd be the post code of our head office where you'd invoice maybe it's [pii] [sys] and what's the head office called no there's nothing [usr] well that will be [pii] [sys] nothing [usr] [pii] [sys] coming up [usr] [pii] [sys] let me just hang on let me [usr] ok [sys] just check this one no i'll give you the number to call just bear with me because i think you've come through on the wrong number [usr] ok i mean i did [sys] that [usr] try calling my [sys] it's [usr] local branch [sys] [pii] [usr] that just [sys] [pii] [usr] kept ringing and ringing and ringing [sys] [pii] [pii] thank [usr] [pii] [sys] you bye [usr] lovely ok thanks ever much bye | 8Sale
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[sys] thank [usr] thank [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book plumbing service online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote hello you're through to speaking how can i help [usr] your branch at [pii] are doing a job for me with regard to my shower and i've been on holiday for two weeks and they were expecting that but i'm now back and would be wanting them to complete the job [sys] ok what's your post code [usr] ip [pii] [sys] what's the address [usr] [pii] [sys] and and [usr] [pii] [sys] what's your name what's your [usr] sorry [sys] name [usr] [pii] [sys] ok they were meant to go back to complete the work or do you wanna raise a new call out [usr] yes there was a job they were going to be doing [sys] ok we have to speak to them i'll put you through to them ok one second [usr] thank you what is their number if i don't get if i get cut off or something [sys] [pii] [pii] [pii] [usr] [pii] [sys] ok [usr] thank [sys] i [usr] you [sys] believe cheers good morning how can i help [usr] yes hello you were going to do a job for me on my shower it's at it's at bars and edmunds and that that that was [sys] -huh [usr] about three weeks ago i was going on holiday i've been on holiday for two weeks and just got back on the friday i'm wanting your plumber to finish [sys] ok [usr] the [sys] no [usr] job [sys] worries what [usr] please [sys] was the post code ok [usr] ip [pii] [sys] [pii] [usr] and it's [pii] [sys] was that [pii] some what was the last bit sorry [pii] [pii] [usr] [pii] [sys] lovely thank you and that was [pii] [usr] [pii] [sys] no worries i'll get you passed up through to the plumbing department no worries [usr] thank you [sys] lines are currently busy hold for a short while and your call will be answered hi you're through to the plumbing department how can i help [usr] yes your your plumber came to see me about three weeks ago to write put right my er shower but he couldn't get the the cylinder out he said he'd have to i'd have to have [sys] that [usr] a new shower but i was going on holiday and i just got back and i'd very much you to your plumber to finish the job [sys] no problem and it's to my knowledge that you've supplied the part [usr] five no i did supply a part but because he couldn't get the old part out [sys] no [usr] i've had to send that back and he was you or he was going to replace [sys] email [usr] the whole shower i think and he chose the the plumber was [pii] [sys] no [usr] i don't [sys] that's [usr] know if [sys] fine [usr] that means anything to you but [sys] let me just speak to my colleague and i'll just place [usr] ok [sys] you on hold i'll only be a minute ok lines are currently busy short and your call will be you're on hold but we will be back with you soon hello hello i'll [usr] yes hello [sys] send this job over to my father works department they can order all the parts et cetera and then we'll book you an appointment in but you'll hear from them is that ok [usr] yes they they did give me a an estimate or a price before i went on holiday you should have something there er i'll be waiting for a reply how how long do you reckon [sys] it [usr] that will [sys] should [usr] be [sys] kind [usr] a day [sys] of [usr] or [sys] be [usr] two [sys] within [usr] or what [sys] a week at most two but it usually is within a few days no [usr] ok [sys] worries thank you bye [usr] you very much indeed [sys] bye [usr] bye bye by the way | 8Sale
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[sys] thank you for calling dino rod partners [usr] and the [sys] with british [usr] inspection is [sys] gas [usr] over [sys] please listen to the [usr] the [sys] options carefully [usr] inspection [sys] we can get you to the right team if you need any help with a drainage problem press [usr] [pii] [sys] one if you require [usr] ok [sys] our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit [usr] ok [sys] dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes ok good morning you've reached [pii] [pii] speaking how can i help [usr] hi i was just wondering how much it would cost to get somebody to come and rod the inspection pit outside a property that's overflowed [sys] is it a commercial or residential [usr] residential [sys] any cover with british gas [usr] any cover with british gas i do i i don't know what difference would that make insurance [sys] if you've got home care cover then obviously you wouldn't have to pay down a road if you've got some insurance [usr] because it's [sys] cover [usr] an insurance how much would it be with insurance [sys] between monday and friday eight and six there's no call out charge the starting price is 100 and £80 [usr] plus that [sys] including [usr] including that ok is there anybody to come tomorrow at 8 a.m. or between eight and six at some point tomorrow [sys] is is it the drain just blocked outside and it needs running [usr] exactly it was blocked and the toilet was an upstairs toilet was blocked we got a plumber out and he was here for two minutes and unplumbed the toilet but then it appears that the inspection pit has now also overflowed that also needs rodding outside the property [sys] ok that's fine when you say it's overflowing what's it overflowing with is it wastewater [usr] with [sys] or [usr] sewage [sys] if you wanted it for tomorrow what i would probably recommend is contact tomorrow morning to get it booked in as an emergency [usr] ok [sys] try ringing at [pii] and then they'll try come in on the in hopefully in that morning [usr] brilliant [sys] if [usr] ok [sys] not afternoon [usr] ok great [sys] but [usr] and just [sys] i wouldn't be able to book it today for tomorrow if that makes sense [usr] it [sys] because it's [usr] does [sys] an emergency [usr] and just out of curiosity what's the difference between the price today [sys] the prices on a sunday between eight and six is £237 and after 6 286 [usr] £200,000 and that's [sys] it's probably [usr] va t [sys] an extra £57 on a sunday if [usr] an [sys] not [usr] extra [sys] more [usr] £15 [sys] if it's after [usr] to get six [sys] six [usr] now 200 sorry i'm just [sys] and if it's after [usr] where [sys] six [usr] you get [sys] it's [usr] it in [sys] £286 [usr] paypal could could i book it in for today [sys] what's the postcode [usr] [pii] [pii] [sys] what's the first line of the address [usr] it's [pii] [pii] that's [pii] [sys] thank you [pii] [usr] that's the one how much it's got everybody round for dinner dear [sys] can i take your first name please [usr] it's [pii] it is [sys] thank you and your surname [usr] [pii] ok [sys] and a contact number please [usr] [pii] [pii] [pii] [sys] ok it's a blockchain outside overflowing wood sewage [usr] yes doesn't sound great does it [sys] no anyone in the property got any health issues [usr] any health issues no wait a minute [sys] ok yes they also take payment on completion cash or card is that all right [usr] great they do that when they arrive when they leave [sys] when they've completed the job yet [usr] perfect [sys] ok i've scheduled that in for today i can't give you a time they'll just call you before arriving is that all right [usr] that's great will they just call five minutes before arriving or will it be slightly more [sys] it it could [usr] doesn't [sys] be [usr] really matter but [sys] 15 minutes just depending [usr] that's [sys] on what area [usr] fine [sys] that they're in [usr] perfect [sys] i booked in for you [usr] brilliant thank you much [sys] no worries take care [usr] thanks [sys] thank [usr] bye [sys] you sorry | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you through to my name is [pii] how can i help [usr] hello yes sorry you're down in college in [pii] i've been giving your contact details as someone to come to we we think we've got a collapsed drain i i suggested you and i was just [sys] ok [usr] wondering [sys] have [usr] if you [sys] you [usr] can [sys] ever [usr] help [sys] had us there [usr] us [sys] before [usr] no the reason it's come about it basic well we we're not really sure the drain main drain in [pii] was blocked they unblocked it last night and our drain didn't unblock as a investigating they there's all our core in it what we're not sure of is whether it's our responsibility or their responsibility and they said well we won't do anything until you've got it confirmed and i said to him ok who do you use then because i've never done this before and they said you [sys] no worries ok you've not had it there before then what is your post code [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] can i take your surname [usr] i'm [pii] [sys] ok and can i have your contact telephone number [usr] i'll give you my mobile it's [pii] [sys] [pii] [usr] [pii] [pii] [pii] [sys] you haven't got british gas home care cover for plumbing and drains by the way have you [usr] no i'm a part of a college [sys] no worries ok and it was number 72 [usr] 76 [sys] 76 sorry no worries when you say you're a part of a college do do do you mean it's the actual college that we need to come to or [usr] yes sorry it's down in down in college in [pii] but it's one of the properties we own on [pii] [sys] right and is the billing address the same as the worksite address [usr] no the billing address will be down in [pii] but that's [pii] [sys] right ok bq darlings college [usr] downing as in [pii] [sys] college what was the first line of sorry i've got to do the billing address first [usr] you're right [sys] what what's the first line of the billing address [usr] it's down in [pii] [pii] [sys] there isn't a house number or anything that is [usr] no [sys] there [usr] no [sys] ok well that is [pii] come on what a nuisance where is it ok what i'm gonna do is i'm gonna get you through to the local office because i can't seem to find it on my little mini map system here [usr] right [sys] which is incredibly [usr] i think a big street [sys] annoying [usr] in the town center [sys] it should def definitely there i don't know why it's not coming up not a worry ok two seconds my darling i'll get you through and da da da should be easy to arrange i don't [usr] why [sys] know why it's not coming up on my map system that's really annoying ok two seconds i'll have you through and we'll get you sorted ok [usr] thank you [sys] all right good afternoon [pii] [usr] hello yes sorry to you it's down in college in [pii] i more have given us your contact details as people to repair a dropped drain collapse [sys] ok have you had a cctv survey carried out [usr] no angle and [pii] were here the south digging out the they i i [sys] right [usr] they said to us it's corrupt it's collapsed you need to get someone on it and they gave us your contact details straight away [sys] ok what we can definitely do for you is get an engineer to you free of charge and assess the situation for you and provide you with a quotation for the further works if that's something that you want want [usr] that [sys] to go ahead [usr] would [sys] with [usr] be amazing please because the other thing [sys] perfect [usr] i need to establish is where it's collapsed we're not sure whether it's within our boundary wall or on angle and water side what they said is obviously they won't touch it until [sys] if [usr] we've had [sys] they if [usr] it confirmed [sys] they've stated that if they've stated that then potentially it will be within your boundary if it if it wasn't within your boundary then it wouldn't be something that we would it would be the responsible of the water board [usr] but our our man cover is [sys] because [usr] less than a meter away you see but they couldn't [sys] probably [usr] get there they couldn't get anything down there to check bye [sys] right ok let's start with your postcode please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] and the [usr] well [sys] first [usr] that [sys] line of your address please [usr] it it's [pii] that's the billing address the address that the actual collapse [sys] [pii] [usr] has happened at is [sys] [pii] [usr] [pii] [sys] [pii] [pii] and that's still the same postcode [usr] it's [pii] but the same [sys] [pii] [usr] and [pii] [sys] ok [pii] and can i take your name [usr] [pii] [sys] i know and is it your property that we're attending [usr] no it belongs to downing college [sys] college ok do you have any photos at all [usr] i can take some i i haven't [sys] i'm just [usr] got any [sys] wondering [usr] of the [sys] if [usr] actual [sys] we could [usr] but i i mean i can take a photo of the man and that [sys] if you could get all the information to me via email then [usr] yes [sys] i can provide the engineer with that he knows what he's going what he's attending for [usr] yes sir of course [sys] would you to take my email and then i if you send everything over to me via email i can have a word with my colleague and see when we can get out to you and i can respond via email when we can get to you [usr] ok our only problem is at the moment is the man holds are full of [sys] do [usr] sewerage [sys] they stop [usr] you can't camera them [sys] right [usr] what i can do i can get i can arrange for something to come in and suck them [sys] no [usr] out we've moved all our residents [sys] going alright [usr] out of the property into alternative it's not no more sewage is going [sys] ok [usr] in there [sys] i ideally yes ideally [usr] we [sys] we'd [usr] need [sys] need [usr] to i need [sys] to attend [usr] to get [sys] once [usr] that tapered out [sys] the [usr] first [sys] tank has [usr] and [sys] been [usr] i [sys] do you have a contact number for a tanker firm [usr] yes [sys] i was gonna say cos we do i can recommend a couple if need be [usr] no i [sys] it looks [usr] i've one [sys] a [usr] that i use [sys] fucking [usr] normally i can give them a call [sys] ok [usr] and get [sys] that's [usr] them to fit [sys] not [usr] it in [sys] a problem [usr] ok what what's your email address sorry [sys] it's [pii] [usr] [pii] [sys] [pii] [pii] [usr] ok i'll just read [sys] this is [usr] that [sys] this [usr] back to [sys] is [usr] you just [sys] the [usr] i know i've got it right [pii] [sys] [pii] [usr] [pii] [sys] it's got [pii] it's got an [pii] [usr] right thank you no [sys] not [usr] worries [sys] a problem [usr] what i'll do i'll i'll get some photos and i'll i'll also just reiterate right in their briefing what's happened far [sys] perfect that would be absolutely brilliant and then i'll have a word with my manager and then fingers crossed we'll get someone there tomorrow [usr] brilliant that'll be lovely thank you very much for your help that's great [sys] perfect [usr] news [sys] not [usr] all right [sys] a problem at all take [usr] cheers [sys] care [usr] take [sys] bye [usr] care [sys] bye i | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at [pii] how can i help [usr] hi good morning i've just been speaking to my insurance company because we've had a bit of a leak in the house and they recommended speaking to to you guys i just needed to know the the next steps really [sys] ok the leak is it still happening at the property or has that been able to be contained at the moment [usr] it's it's it's been contained but we we think it's it's the shower because essentially had a shower in the evening a couple of nights ago and then when we came down in the morning it had come through one of the kitchen lights some of the water and it was it was on the floor it's not happening anymore but we're obviously not able to use the that the the shower at the moment [sys] right ok we could look to book in and get an engineer out on site to have a look [usr] ok [sys] when you say it's been contained ha ha has that just been in the form of turning the water off to the appliance or the area or an isolation valve with the water for the property [usr] to be honest it's we've just as long as we we don't use the shower it's fine we've just i've had a for example had a bath today it it's only the shower that seems to be causing the the issue we did [sys] ok [usr] have this issue with the bath a while ago when it goes through the overflow that also comes through the kitchen it it's something i guess the shower and bath are linked to but we just don't fill the bath up that high anymore and that's that's fixed that problem but with the shower it's only just started happening [sys] right let's have a look you're quite possibly looking at from monday onwards before [usr] ok [sys] we could get an engineer out on site [usr] sure [sys] and then what they'll do is they'll come out and assess it there's no call out fee and then [usr] ok [sys] they will provide you with an on site quote for them to make any necessary repairs and then [usr] ok [sys] if [usr] perfect [sys] you're happy they'll go ahead and do the work if not you're under no obligation and of course the quote or price provided will include va t as well ok [usr] ok sure thank you [sys] that's ok can i just start by taking the post code [usr] it's [pii] [pii] [sys] fine and [usr] and that's [sys] what's the first line of the address [usr] it'll be [pii] [sys] ok right and it's a domestic property it's your home is correct [usr] exactly [sys] and just confirm your name for me [usr] it's [pii] er [sys] fine and would it be yourself that would be at the property when the engineer arrives [usr] exactly [sys] and what's the best contact telephone number [usr] [pii] [sys] [pii] [usr] [pii] [sys] there's a leak when the shower's used but it's contained at the moment it's not leaking as you're not using it obviously we just need to get out and ok and i looked down on the bed [usr] perfect [sys] i'll just put the notes on here now and i'll check the availability of the office [usr] thank you [sys] and is there anybody on site with any vulnerabilities [usr] no no all ok [sys] no not that's fine when the bag was used you got access to the bath that's fine is there a day of course that might be better suited for us to try and attend we try and accommodate where possible [usr] i mean if if there is anything monday that'd be that'd be perfect but it really what the soonest the soonest you have it'd be it'd be great [sys] ok next availability is monday i could either do it as an all day appointment between eight and six or i could do it for the morning between eight and one or the afternoon between one and six [usr] morning is absolutely fine if that if that works [sys] certainly that's ok [usr] bye bye [sys] it'll be any time between eight and one and what will happen is the engineer would give you a call when they're on their way just to advise [usr] ok [sys] roughly how long they'll be before they arrive [usr] ok perfect [sys] ok [usr] that'd be great [sys] fantastic we'll get that booked on there now for you the engineers if you're happy to go ahead they just pay by cash or card on completion of work whichever is easiest or more convenient for you as well ok [usr] ok sure [sys] fantastic that's all booked on here now for you you should receive a text message just to confirm the booking it will have your reference number in the local offices contact number in there as well if you do need to speak to us about anything at all please don't hesitate to give us a call we're more than happy to assist you ok [usr] ok thank you i've got one quick question [sys] certainly [usr] with with regards to my insurance what they've essentially said is that the trace and access we've got cover for and the call out if there is one but the parts and labor essentially would be for for us to pay we in terms of quotation is that all split out it's easy to see or is it possible for that to be done just we can show which bits we we need [sys] yes certainly that's not a problem i'm just putting in the notes here as well you'll [usr] ok [sys] need a an itemized invoice to see what what parts of the labor things that are covered that way you can send that to your insurance is that right [usr] exactly that that that'd be perfect [sys] provided that note on there for you that's not a problem [usr] thank [sys] at all [usr] you [sys] that's ok the initial work would be payment on completion and then what will happen is the office will get that invoice or itemized invoice prepared for you and send that across to you and then you can just send it to your insurance and then they'll get that sorted ok [usr] ok perfect thanks for your help that's really good [sys] not a problem at all thanks for your time and have a great day [usr] great thanks you too take care [sys] bye [usr] bye [sys] now [usr] bye bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's re did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] speaking how can i help [usr] hello i've got an appointment booked for today and i just wondered if you could sell or give me any update on when they they might arrive please [sys] can i take your postcode and i can pop you through to the office who should be able to advise that for you [usr] brilliant the postcode's whisky al for five two romeo pepper [sys] thank you and what's the first line of the address [usr] right [pii] [sys] thank you and what was the issue we were coming out to [usr] the toilet the water doesn't doesn't go down to the toilet needs to take it off and then the waste pipe rod it they did it about this time last year it's just exactly the same [sys] right [usr] as what it was last year [sys] right ok no problem bear with me a few moments and i'll pop you through to the office straight through for [usr] thank [sys] you [usr] you [sys] calling dino rod your local drains and plumbing experts for drainage inquiries press one plumbing inquiries press two and for finance press three thank you for calling dino rod your local drains and plumbing experts for drainage inquiries press one plumbing inquiries press two and for finance press three thank you for calling dino rod your local drains and plumbing experts for dini inquiries press one plumbing inquiries press two and for finance press three your call is very important to us please wait for the next available agent hello down the road [pii] speaking [usr] hi i've got an appointment booked for today and i just wondered if you could give me an update on when they'd arrive please [sys] you got a postcode for me [usr] it's whiskey alpha five [pii] romeo pepper [sys] won't be a minute [usr] thank you [sys] and the first line of the address [usr] it's [pii] [sys] just double check it's whiskey alpha 52 romeo papa is that right [usr] that's the one [sys] no problem just having a look now er do is it booked in with ourselves or is it through british guests [usr] er no we just sit down and watch yourself your wife called [sys] ok [usr] it's bank wednesday no i think it was i booked it in for today [sys] of course no problem and sorry i just need to take the first line of the address again i didn't make a note [usr] sorry it's [pii] [sys] it it keeps breaking up sorry the [pii] or [pii] [usr] 22 0 [sys] tuesday perfect that's fine and just your name for me quickly i'm just gonna go and create it with the plumbing department [usr] i'm [pii] i might have been booked under my wife which is c for cleveland but it's most likely under my name [sys] no problem and just to double check what are we doing on site sorry to be unprofessional just mine is not loading in time [usr] no don't you worry toilets we've got an issue with the toilet it needs to be taken off and then the waste pipe rod is it's the same job that you did for us october last year [sys] hm ok all right no problem what i'll do is i won't be i'll just go and query it now for you [usr] no worries thank you very much | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to how can i help [usr] hi there i'm trying to organize somebody to come and have a look at our kitchen drain it's draining very very slowly at the moment and there's the sound of air bubbles every now and again but we've tried a few things but nothing seems to affect it [sys] no problem sir what's the post code [usr] it's [pii] [pii] [sys] [pii] thank you and the first line of address [usr] it's [pii] [sys] [pii] [usr] yes that's right [sys] [pii] and is that your residential property [usr] yes it is [sys] and just confirm you don't have a home care policy for the british gas [usr] no we don't [sys] no problem just to make you aware our pricing then we should be able to get out to you from from monday onwards i just gonna double check that [usr] ok [sys] price wise there's no call out fee however unblock it is gonna be around 1 70 [usr] yep [sys] inclusive of the payment with the engineer by cash or card is that ok [usr] and just to check will they anybody that comes will they have the the jet cleaning ability in the van when they come and visit [sys] yes [usr] ok [sys] yes yes [usr] great [sys] of course may i take your name and contact number please [usr] sure it's [pii] [sys] -huh [usr] then bobeal [sys] and contact number [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] thank you please confirm if there's any health issues or vulnerabilities you want us to be aware of [usr] no nothing to talk about [sys] i'm just checking out the we can get someone down [usr] ok on monday you [sys] ok [usr] said 1 70 including that [sys] we can do monday for you but we can also do today if you prefer price is a little bit higher but if you want that booking [usr] how much higher [sys] in i [usr] is [sys] can [usr] it for today [sys] instead of 1 70 it'll be 2 12 [usr] no we'll do monday monday is fine [sys] monday no problem [usr] 2 12 [sys] engineer will give you a call on monday anytime [usr] yep [sys] between eight and six to [usr] ok [sys] let when they're on the way [usr] ok great stuff thanks very much [sys] thank you take care now bye bye [usr] thanks you too bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to da afternoon good afternoon [usr] good [sys] you're through to [pii] [usr] i [sys] my [usr] do [sys] name is [usr] that [sys] [pii] [usr] all [sys] how can i help [usr] i do that all the time good afternoon i'm i'm ringing from newfield school on [pii] and what it is we've got a block a blocked what do you call the drains where multiple multiple pipes feed into [sys] just the main train [usr] we've [sys] main [usr] got [sys] sewer [usr] aaa drain [sys] pipe [usr] that's that's blocked i've just lifted the lids and had a look it's a it's a recurring problem i think you last came out it was probably two years ago now but it happens every now and then [sys] fair [usr] er [sys] enough well we can come out and check it out and sort it out what's the post code [usr] the postcode is [pii] [pii] [sys] [pii] you said [usr] that's correct [sys] right i got a landline number ending [pii] [usr] that's that's [sys] can [usr] right [sys] i take a contact name [usr] my name's [pii] [sys] and er nobody well i suppose it's a school there are vulnerable people at the property this will seem a silly question but i've got to ask you've not got british gas home care cover have you for pluming and jones [usr] no [sys] and we've got a blocked main [usr] is it called an inter interceptor sewer or interceptor train i don't know [sys] i'll write it in right ok leave this with me i will get it sent to the local office [usr] can [sys] that [usr] ok can i tell you where [sys] of [usr] it is [sys] course [usr] just cos we we go home at five o'clock but they might they might turn up it's er right outside er and it's the the grid that is on the disabled bays we've got two disabled bays at the front of school and it's that grid that's right er in the center of the disabled bay [sys] and ok right local office will get the notification of the job they'll take a quick look at all the details we've got in and then they'll give you guys a call they should give you a call before you [usr] it's [sys] shut [usr] i'll [sys] you [usr] tell [sys] know but [usr] you what [sys] i'm not entirely sure [usr] i i'll tell you what can i give you my mobile number just cause and there won't be anyone in the in the office in [sys] deo [usr] and out in a little while it's my my mobile number is [pii] [pii] [pii] [sys] fantastic okie dokie that's all set we'll we'll be in touch [usr] ohh that's great [sys] no worries [usr] that's [sys] sir take [usr] great [sys] care [usr] thanks very much for your help thank you cheers bye now bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you [usr] ok [sys] need any help with a drainage problem press one if you require our plumbing services press two or if you have [usr] sorry [sys] an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning through to dino talks to [pii] how can i help you [usr] good morning i'm calling from iron kelly automotive in [pii] we've got an issue with our drains ao drains they won't drain whenever we have a quite severe rain [sys] no problem it's it's commercial business have you had have you used any world before [usr] we haven't no [sys] ok no problem what's the postcode of the problem where the problem is thank you [usr] it's [pii] [sys] thank you ok you've not got any account with dia r that covers less work with home care cover now [usr] we have got a credit card though we can pay [sys] but you don't want an account right that's fine it's not you've not used either before no it's ok what's the name of the business sorry [usr] imk automotive [sys] right what does it have a unit [usr] it's well no it's it's just a unit on its own it's [sys] right well i need what's the name what's i need the full address then sorry [usr] it's imk automotive gallagher business [pii] [sys] [pii] business right it's coming up as i don't know if this is is it it's coming up [pii] [usr] but [sys] is that the right postcode because that that business is not coming up on the system imk [usr] i know it's that it is and business part but it's because we're near am in business park there's i've noticed this before it doesn't bring the business up unfortunately [sys] ok i'll just have to add that on ok one minute what it's got [pii] is it are you any of them units [usr] i think it's [pii] [sys] right [pii] is coming up as [pii] that's [usr] ok it's not one of those then no we've not got a unit number [sys] ok [usr] that's [sys] i'll [usr] what it's [sys] i'll just have to add it in because it's not coming up on the system it's not it's not a problem there's no unit at all [usr] no no unit [sys] ok no problem i'll i'll just add that on won't be a second there [usr] ok [sys] the name of the business again is imk is it [usr] that's it imk [sys] right it's is it is would this be the same as the billing account as well [usr] yes that would be [sys] right it's imk and what's what's after that sorry [usr] automotive [sys] also melted right [usr] is that are you ok with that [sys] is ioiimk automotive company [usr] that's it [sys] ok no problem sir that's fine that should be ok right are you the manager there or the organizer [usr] i'll be the organizer maintenance there [sys] that's fine i just need a contact name and contact number is that yourself your name and contact number sir [usr] [pii] [sys] sorry [usr] ma [sys] how [usr] rs it's [pii] [sys] [pii] ok joe master ok thank you [pii] ok [usr] and then [sys] [pii] [usr] my contact [sys] go on [usr] [pii] [sys] are you broke up by [pii] [usr] [pii] [pii] [pii] [pii] [sys] thanks [pii] [usr] how [sys] i'll just [usr] you doing [sys] repeat that [pii] [usr] that's correct [sys] do you have it doesn't matter if you do do you have an email address we could take or is is that not [usr] you can use my the the initial of my first name it's [pii] and then [pii] [pii] at [sys] yep [usr] i am [pii] [pii] [sys] [pii] [usr] [pii] [sys] right thanks for that [pii] right i've got all them details just a couple more questions if you're not sure it's ok is he one on the on the site he's got any medical or vulnerability issues that you're aware of [usr] no issues [sys] ok no problem that's fine you right ok right just to clarify why is it not sorry it's just gone off the system what [usr] that's alright [sys] right we're having trouble with right just give me the postcode again c cv [usr] 66 papa delta [sys] sorry about this json nightmare [usr] [pii] not tru [sys] he's not saved now why is he not saved right for some reason it's not saved it sorry about this [pii] i'm just it's just we've got a new system and it's not for some reason it's not saved i've just i've got all your details here just one sec just give us just give us your contact number again [pii] sorry about that [pii] [usr] [pii] [sys] and that email address i've got [pii] what is it [pii] [usr] [pii] [pii] i am [pii] [sys] alright that should come in now right she won't be a minute now right think we've got all the details now right [pii] the the actual problem again is outside the the premises where the blockage is there's nothing overflowing from the drains at the moment is there is that correct [usr] just when it's just rainwater it overflows whenever it rains [sys] ok that's fine what happens is we send this over now to the local office in [pii] i take it you want somebody out as soon as possible [pii] is that correct [usr] right if you can [sys] i say get sent over i send it over now i'm the head office in [pii] you'll get a call from the head office the local office in [pii] when they can get somebody there and how much this will be [usr] ok [sys] ok that's all on the system now ok [pii] [usr] no worries [sys] cheers [usr] you very [sys] sorry [usr] much [sys] about [usr] mate [sys] the delay ok thank you cheers [usr] thank [sys] good bye [usr] you bye [sys] bye [usr] bye bye bye | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to dino [pii] speaking how can i help you [usr] hi there i'm just calling you from i've i've i've got a commercial kitchen in a food market and we've got a a a water drain coming out of one of our ovens and it seems to be blocked up with fat is that something you guys could help with to unblock [sys] did you say it was a did you say it's a drain [usr] we've got a combination oven which is a a steam and roasting oven and underneath [sys] right [usr] it there's a pipe which comes out the waste pipe and it just runs into the normal waste but there's only about 2 m between the waste where it tees into the main waste and the main waste isn't blocked it's only gonna be within the space of about 2 m i think it's probably just a case of a 2 m rod down there what i mean [sys] ok more than likely something we could probably sort out for you [usr] that would be would you would you be able to get someone out this morning is that possible [sys] have a look for you [usr] thank you [sys] what's your post what's the postcode of the the property the [usr] it's [sys] location [usr] [pii] [sys] that you this is [pii] do if you've been out to yourself before [usr] i don't know i don't think you have to be honest [sys] just bear with me sorry about this [usr] alright [sys] it's just what i'm gonna do if you can bear with me i'm just gonna give the office a call to see if they've got anyone available this morning [usr] ok thank you [sys] no worries you just hold the line for me and i'll check [usr] cheers [sys] for you ok [usr] thanks [sys] hello [usr] hello [sys] hi thanks for holding there for me ok i've just checked with them and they've not got anyone available now [usr] ok [sys] till monday [usr] all right sounds all right i'll just leave i'll leave it then it's all right thanks very much [sys] sorry about that [usr] it's all right mate cheers thank you bye [sys] very fine | 8Sale
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to how can i help [usr] hi there you're right we've got a business property that's got a internal drainage pipe that is blocked i don't know if if we go about getting that sorted [sys] of course it's a commercial property is that correct ok in regards to the billing address is it the same as the address that we'll be attending ok and there'll be someone on site who can make the payment once work's been completed is that correct right ok let me take some details from you it'll be one moment can i start [usr] sure [sys] by taking the post code just i can check the area [usr] [pii] [pii] [sys] yes [usr] [pii] [pii] [sys] [pii] did you say [pii] [pii] look and it's a blockage is that correct [usr] it's it's an internal drain pipe i say sorry it's a it's a drain pipe on the roof that runs internally into the building [sys] right [usr] and it's it's [sys] no [usr] blocked [sys] problem [usr] i don't i don't really know exactly what terminology [sys] it's [usr] i do [sys] all [usr] use [sys] right i can put information on the internet what's the first line of the address [usr] [pii] [pii] [pii] [sys] [pii] if i got a little bit quiet and [usr] that's [sys] that [usr] ok [sys] was [usr] you're fine [sys] [pii] is that correct [usr] ok that's the one [sys] ok and who would be the site contact when we attend who would be there to and what [usr] me myself that er [sys] sorry [usr] [pii] [sys] how do you spell your surname [usr] [pii] [sys] [pii] thank you and your best contact [usr] yep [sys] number [usr] that's the one i'm on now which is [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] thank you ok and i've got i need to ok [usr] it it it opens up onto the roof and then it goes run runs through an internal section and then empties out i don't know where it empties out but it [sys] it's [usr] when [sys] an external [usr] it rains it fills [sys] drain [usr] up and [sys] outside [usr] then we get a we [sys] that's [usr] a roof [sys] causing [usr] leak [sys] the blockage [usr] we need to get the pipe cleared the on the roof on the roof there's the input to the pipe it's a gutter runs into the pipe the pipe runs through runs through the building and runs runs internally through the building [sys] ok [usr] and i and [sys] i'm just [usr] i don't [sys] gonna [usr] i don't know where where the actual drainage [sys] i'm [usr] the [sys] just [usr] drainage [sys] gonna write [usr] outlet [sys] as much [usr] is [sys] information as i can on the roof is the input [usr] sorry [sys] of the pipe [usr] that make you at [sys] it [usr] all [sys] runs through the building and what's happening then where where's the leak coming from is it is there a [usr] yep [sys] blockage is it backing up [usr] yep essentially the pipe the pipe blocks up and fills up which then leads to the water not going down the pipe which then means it sits on the roof if you sit and then it sits on the roof and then because of it sits on the roof it then leaks into the building while fixing the roof leak would be another thing we'd to do that's a landlord issue that he's taking longer to do we're just trying to get the pipe sorted at the minute [sys] ok and the drain and where the drain is obviously not draining where does it drain obviously once the pipe is going through the building [usr] i'm [sys] right [usr] pretty [sys] and is there any signs [usr] there's [sys] of [usr] i'm [sys] overflowing [usr] pretty sure the down pipe in [sys] near [usr] the [sys] that [usr] in [sys] drain [usr] the car park i'm pretty sure that's where it goes but i don't know for certain give me two secs [sys] water pooling around the area [usr] what signs would i [sys] water [usr] be looking for just [sys] bubbling [usr] to clarify [sys] back up now [usr] no nothing that no nothing nothing that i say the little pipe in the car park seems fine and then the one the one in the on on the roof it does it does drain just very very very slowly too too slow too slowly to be functional as [sys] ok [usr] it were [sys] i've put that note on for our office [usr] i mean the second it rains at all [sys] they're [usr] it it [sys] all [usr] backs [sys] toilet [usr] up [sys] and ba facilities on site they're all ok are are they ok we've got it outside drain [usr] this [sys] is [usr] is this [sys] an [usr] is [sys] overflowing [usr] just just just a gut on the roof [sys] you can use toilets is there anyone vulnerable affected anyone with illnesses or disability on site ok ok [usr] i'm i'm gonna be no as i say most of our staff people [sys] that's [usr] have [sys] fine [usr] have some form [sys] and [usr] of autism [sys] just [usr] and a hd [sys] to [usr] and [sys] clarify [usr] all that lot but [sys] there's no british gas home [usr] the the the the [sys] care cover at the property [usr] the roof [sys] is [usr] collapsing [sys] there [usr] probably won't be good but [sys] thank you [usr] no [sys] ok what will happen now is i'll get that sent over to our local office they will be on con they will contact you in shortly on the phone number that you provided ending in [pii] they will then be able to advise you how much work is gonna cost and when they can attend is that ok all right that's getting passed [usr] yep [sys] over to the office now and you should receive a call shortly all right take care bye [usr] sure [sys] bye [usr] sounds good ok that's great thank you for your help i really appreciate it you too cheers bye | 8Sale
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] sure [sys] did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hello is this [usr] hello [sys] one [usr] it is one that it [sys] hello [usr] hi i've just made a booking online i assumed it was gonna give us an hourly time time slot or something but it's just april 8th the april 6 i was just wondering will the engineer ring before they come or how was it because it's me dad's property i'm not there all day or [sys] sure what's the post code please [usr] it's [pii] [sys] and just confirm the name and first line of your address [usr] [pii] [pii] [sys] ok i can transfer you through to the drains office and they'll be able to let when the engineers come in [usr] if you could that would be good [sys] do you want to take that number as well [usr] two seconds [sys] it's [pii] [pii] [pii] [usr] perfect [sys] i'll just get you through to him i won't be a sc [usr] green chairs [sys] good morning [pii] what can i help [usr] hi i just made a book on the line [sys] huh [usr] but i was assuming it was gonna give us an hour time slot or something but [sys] right [usr] it's just saying here till six it's just cos i'm it's my dad's property [pii] i'm not there all day at all she never had any idea what time it would [sys] what's [usr] be or [sys] this job for [usr] do the ring us before it's for eton village [sys] sorry i mean what's your postcode [usr] three v schools it's sr a sr a 3d [sys] got you mister [pii] right you can't we can only give you two appointments morning or afternoon you would have been doing an afternoon slot or an all day which [usr] right [sys] runs up until six pm each job's different that's why we can't get that hours which is just impossible to do unable to lift her cover [usr] do [sys] and drive appears to be stuck right is that is that the block pave man or are you aware that if we can't lift it up without damage we will stop we won't we won't break it up [usr] i'm assuming you've got some hydraulic lift or something have you said they'd lift them [sys] you [usr] out or [sys] would think but no we don't we don't hydraulic lifters [usr] really [sys] because it ends up with the whole blocks up and you can't use them on block paper manuals unfortunately it ends up [usr] right [sys] doing more damage [usr] brilliant [sys] we can try with a feather chisel you would pay for that pleasure for us to try if it fails or if we're going to cause damage we will stop work the notoriously [usr] right [sys] difficult [usr] ok [sys] block pair of mans but we can still give it a try [usr] right ok what call out charge and things [sys] well [usr] or [sys] there isn't a call out charge as such the engineer will know i'll tell you what will help even better mister [pii] are you able to get me a photograph and i'll be able to tell you my name is [pii] i'm the operations manager i'll know by looking at [usr] [pii] [sys] the photo [usr] i'll tell you i'll tell you who i am you came over to my house at partly [sys] at where [usr] where there's parkway at sunderland where they drill through me through me drains clancy docker [sys] you would jump on the end of the house on the yes [usr] say again [sys] did you yes [usr] can [sys] they [usr] you [sys] they've [usr] remember [sys] done the three drains mister [usr] that's [sys] [pii] [usr] the one right [sys] yes how are you [usr] not [sys] are you [usr] bad [sys] working [usr] i got my money [sys] did [usr] back [sys] you eventually what [usr] they pay [sys] a carry [usr] they pay [sys] on [usr] they pay up a couple of days before course [sys] that's [usr] i think they realized [sys] lovely [usr] they weren't going to get away with it [sys] i'm pleased i'm pleased [usr] i [sys] to hear [usr] finally [sys] that [usr] got [sys] right [usr] a box [sys] let me see if i can get somebody sooner [usr] it's it's it's my dad's [sys] right [usr] i've just tried there lifted myself i can [sys] let's let's [usr] but [sys] give it [usr] i obviously [sys] a try [usr] i'm by myself i don't know if i'm gonna [sys] let's [usr] be older [sys] give it a try and see what we can do for you let's have a look who have i got right d cor he's the lead engineer he's currently in i'll tell you what let me keep an eye on this for you mr [pii] [usr] right [sys] everybody's kicking in now at 10 o'clock i'm just gonna hand over this call and i'm putting this at the top now not because i know you it's [usr] [pii] [sys] not what [usr] four [sys] too right bear with us mister [pii] and i'll i'll give you a ring back i know what's happening i'll make this sooner rather than [usr] spot [sys] later [usr] on cheese [sys] cheers [usr] grill brilliant [sys] thanks mate [usr] thanks very much [sys] [pii] [usr] cheers see [sys] [pii] [usr] you in a bit bye bye | 8Sale
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