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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening welcome to british gas my name is [pii] how can i help [usr] hi it's [pii] from the out of hours for broadband housing association i don't know if you'll be able to help me we've got a lady who has got a blocked toilet we've called our uncle plumber and he's attended and is unable to fix we've called metro rod and they're unable to attend this evening she's getting the attendance is getting quite irate i spoke [sys] is [usr] to her [sys] this [usr] because [sys] the key is this a key account that job [usr] sorry what was that [sys] is this a key account the housing do you send we usually have the housing and key accounts where you send an email across [usr] no i don't believe we're just we're just from broad and housing association i don't believe we usually use yourselves [sys] i'll just have you got a contract with us [usr] i don't i don't believe i said we apparently we have used you or dino rod in the past and my escalation manager asked to give you a call just to see if you would be able to attend this evening but i'm not i i i've only been here three months i've i've never contacted you before i'm not 100% [sys] what i'll do [usr] sure [sys] is i'll ask on the team first if and what housing is it [usr] it's broadland housing association [sys] is that broadland [usr] broadland broadland [sys] broadland [usr] housing [sys] housing [usr] as associate [sys] association all right just let me check for you [usr] lovely thank you [sys] and it's a dino job is it [usr] for dino [pii] [sys] ok ok just bear with me a moment i'll be back to you in a moment i'm just going to find out for [usr] lovely [sys] you [usr] thank you [sys] thank you [usr] who is it it's not going not going into his property at all not is it is it going to it's not going to his property at all no lock drains on highways what was it was it did they say well on the public you've got block strange on a highway on a highway public steer advise callers to contact the water authority could be anglian slash thames water or u dc is that is that a council top council tenants zero range but they did they said it's coming from a public park when he's just find out if it's external drain on his property or if it's a public pathway council council owns property to assess [sys] hello [usr] hello sorry [sys] hello thank you for holding [usr] a [sys] could you tell [usr] second [sys] me the di they're just checking for you now what is the dino job that you needed doing [usr] it's for a blocked toilet she's been waiting for a few days now it to and and she said that the the the toilet is not draining at all and and it's and it's blocked it's the only toilet she's got in the property and she's got a disabled son we've been we sent our own plumber out to her earlier and and he was wasn't [sys] what's [usr] able [sys] what's [usr] to [sys] the address [usr] it's [pii] [sys] ok sorry [usr] sorry [sys] could you repeat could you repeat the postcode [usr] [pii] [pii] [sys] ok let me just check no there's nothing coming up on our screens all right ok right i've got an agent that's just typing they're probably gonna tell me now [usr] no brush i think it's we we don't we don't normally use you i just know we have used you in the past and and my escalation manager asked as a last resort to to speak to you and see if anyone [sys] yes [usr] would be able to attend this evening due to the the tenant getting quite irate about stress not irate stressed out is probably more the word as it's our only toilet [sys] now you said you they didn't think there was they they're not with us i've checked on another system and also one of my colleagues has checked on his dino as well now we can't do anything at this time of the night [usr] no [sys] but we can tomorrow morning after seven o'clock [usr] no that's fine it's it's it's not anything we need to attend because our metro rod are gonna attend tomorrow morning it was more to see if [sys] that [usr] anyone [sys] ok [usr] it was more to see if anyone could attend this evening as she's quite insistent [sys] and [usr] on it on it being this evening i i but i i can that's fine i i've checked now i can relay that to her and then she'll have to wait until tomorrow morning now [sys] she had an appointment with somebody anyway [usr] it was it it was a case of that we called metro rod to to to book an appointment as our plumber couldn't fix it they turned around and said that they were not gonna return until tomorrow morning she's been phoning in since saying she needs somebody to attend tonight i called our escalation manager and he said to try you to see if you would be able to attend this evening but he said the likelihood is that you probably wouldn't be able to but i said i'll try you just in case but that's fine i'll i'll leave as it is in metro world will just have to attend in the morning [sys] all right [usr] bless [sys] that's lovely [usr] ok [sys] well thank [usr] lovely [sys] you anyway [usr] thank you ever much for your help thanks [sys] you're welcome take [usr] bye [sys] care [usr] you too bye bye [sys] thanks bye bye | 6Qualified Lead
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[sys] hello thank you for calling diner rod central [pii] please note that calls may be recorded for monitoring and training purposes good mind a [pii] [usr] good morning i have a problem with in my kitchen sink is blocked [sys] what's [usr] i used [sys] the postcode [usr] the [pii] [sys] of this sir [usr] uf [sys] sorry say that again [pii] [usr] [pii] [sys] unfortunately we don't cover [pii] let me give you the correct local office number covered in that area [usr] i i don't have a pain or anything but what is it what is it you said diner [pii] right [sys] yes we are [usr] it's in [pii] [sys] the the postcode [pii] is covering by a different local office [usr] good [sys] i can give you the number [usr] i don't have a pen that's the problem i'm on the street ok give [sys] let [usr] me one [sys] me [usr] second one sir yes please tell [sys] you [usr] me [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] thank you [sys] cheers [usr] thank [sys] no [usr] you [sys] worries bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes did i know my name's [pii] how can i help [usr] hi there is that [pii] that covers around [pii] [sys] right you've come through to a central team [usr] ohh right [sys] you're [usr] ok [sys] trying to speak to the local diner office where you [usr] i've rang the local number but it looks i've come through to you i rang a [pii] something number [sys] right ok was it from the website or was it from [usr] no [sys] a google [usr] i'm [sys] search [usr] just [sys] or something [usr] searched for it on my phone and when put my post code in and it brought this number up [sys] right ok that's a little bit strange i can i have a look at what's going on but as far as i'm aware the local office number the normal number shouldn't be diverting let's have a look how can i help and i'll see if i need to try and get [usr] i've [sys] you [usr] got a block drain i've [sys] ok [usr] put a couple of chemical cleaner sulfuric acid down it but that's kind of bubbled away but it's not cleared it [sys] ok no [usr] i [sys] problem [usr] don't [sys] at [usr] if [sys] all [usr] they can put a camera down and see you or something that i don't know [sys] ok no problem we should be able to get that unblocked for [usr] i think [sys] you [usr] it's fat i think it's fat that's causing the problem [sys] right ok no problem at all what what's your postcode there what's your full [usr] it's [sys] postcode [usr] [pii] [sys] ok doke one moment then i will bob you across to the local team just because i want to ask questions [usr] thank [sys] about [usr] you [sys] the chemical side of things one second i'll get you across did it give you 0208778 number can [usr] i think [sys] you remember [usr] it ended [sys] can [usr] in 575784 [sys] you see [usr] or something that it ended in [sys] all right ok no no problem i don't know what he's done one second now let me get you across to their team [usr] thank [sys] we [usr] you [sys] get them to have a word one [usr] where [sys] sec [usr] where are they based [sys] i mean the actual team office is based out of [pii] [usr] ok that that's [sys] for [usr] what it come up with [sys] him [usr] [pii] it said and ring this number [sys] right one second let me get you across and i'm going to have a word anyway and get it sorted [usr] thank [sys] one [usr] you [sys] sec please hold hello dynamo [usr] hi there is that the [pii] office [sys] yes it is how can i help [usr] hi er i've got a blocked drain er i think it's fat that's conge [sys] right [usr] in the drain i've put a couple of couple of bottles of one shot in and it's bubbled away from the outside [sys] ok [usr] in but i think it's [sys] do [usr] gone [sys] you [usr] further [sys] know when [usr] in [sys] you put said one shot in [usr] last [sys] was [usr] lot [sys] that [usr] was about half an hour ago [sys] ok we're gonna have to leave it 48 hours before i do send an engineer around because if if they use any equipment on it there's potential they will just break your pipes through [usr] right [sys] the [usr] ok [sys] machine and chemicals is not ideal i have someone with you sunday if you're available [usr] what | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a did that you can now book drainage services online in a few elis visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] hang on [sys] we [usr] a sec [sys] record calls for quality and training purposes good afternoon you're through to at how can i help [usr] hi [pii] i'm to know how much it would cost to call down road out to fix my block drain [sys] of course do you have british gas home care cover at the property [usr] no [sys] and is it a domestic property where you live or commercial [usr] domestic [sys] and it's your home address [usr] it's my home address yes [sys] ok for an unblock at a proper monday to friday between eight and six you're looking at about 100 and £80 which includes the va weekends and evenings are a little bit more as well [usr] ok thanks bye [sys] ok | 6Qualified Lead
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[sys] thank you for calling dino rod partner with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to customer service advisor we record calls for quality and training purposes good morning you're through to dino how can i help [usr] i we called you out on friday afternoon and you came around very quickly and apparently cleared the blockage in our drain but i can see this morning that it's not cleared it at all [sys] ok [usr] it's [sys] what's [usr] we've [sys] the postcode [usr] got a bkt 138 x a [sys] on the first line [usr] rotted [pii] [sys] thank you when the engineer was there did he specify any terms of guarantee [usr] he's i think he's written no guarantee fact [sys] ok that means if we do come back out and unblock it for you there is gonna be a charge is that ok [usr] well but you need to unblock it the other th this is the third attempt to get this drainage blocked the first one was not your company that was a load of cowboys [sys] ok [usr] this is this is a rotten start to the year we've got this and two other serious problems to deal with and we're in our seventies [sys] ok i'll let me do you one better let me get you through the local office and just quickly see what they can do for you just gonna pop you on hold [usr] it's sewage that's coming out [sys] no problem just bear with me one minute [usr] lots of problems [sys] call because there's no guarantee on it [usr] sorry sorry [sys] hello [usr] hello hello who am i speaking to [sys] but i think they just be straight through to me you're speaking to [pii] at the dino office [usr] well i was speaking to the i thought i was speaking to them that a few minutes ago and he was gonna put me through to the local [sys] but [usr] chap [sys] he has he's put you through to me he didn't tell me he was putting you through i'm sorry about that is am i speaking to [pii] [usr] yes [sys] how can i help you [usr] well the the blockage that he tried to clear on friday gate i lost his name now but [pii] something [sys] yes [usr] is not it's it's overflowing and sewage is pouring out into the street again [sys] right let's have a look [usr] i have [sys] he's he's [usr] tried to call him directly but i didn't get through [sys] right ok blockage between house and the main right had another company out before us didn't you [usr] cowboys yes they should be locked up [sys] yes it's and they left fat deposits in your drain no [usr] that's [sys] guaran [usr] right [sys] no guarantee on there because they're fat [usr] right but i still need to clear it i mean it's a health hazard [sys] just one moment please one likes being bunged up especially not your drains when water or sewage has flooded your home or garden it can leave a smelly mess you'll need to get it sorted fast if you're having problems with your drains regardless of the cause we'll do our best to get things flowing again our gers are local to you have a 24 7 and have the skills and training tackle the most gruesome of drain dramas when your drains go wrong your house doesn't feel a home if there are blockages gurgles slow water draining or bad smells coming from your drains it's best to call in the experts whether it's drain cleaning or drain unblocking here at dino we've seen it before and are on hand 24 7 to take care of your jobs hello [usr] hello [sys] right i can get an engineer out to you tomorrow [usr] ok christ last last week you could hear mood in the hour it's it does the sewage spilling out into the street [sys] for my please i'm gonna see if i can move some [usr] i thought we'd played it on friday and it's just as bad today i was told on friday that if it's sewage spilling it's an emergency [pii] was the guy that came on [sys] yes [usr] friday [sys] right ok leave it with me and i'll somebody out to you today i can't tell you what time it's going to be [usr] please [sys] but i'll get somebody out to you is that ok [usr] thank [sys] ok thank [usr] you [sys] you bye | 6Qualified Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name is [pii] how can i help you today [usr] good morning [pii] i phoned yesterday and should be booked in to have an engineer today but i was told to phone and confirm that today [sys] no problem could i have your postcode please [usr] [pii] [sys] thank you and the first line of your address and your name please [usr] it's [pii] and i'm [pii] [sys] ok there has been an appointment booked in for you for wednesday [usr] what no sorry that's it's an emergency and he said it would be happening today between 8 to 6 and i would get a phone call what what do i do about that [sys] i think it's not been canceled i i don't think it's been right bear with me i'm just gonna have a quick look i don't think it's been but i'm fine ok what's the issue block sewage drain and toilet is backing up do you have another toilet in the property [usr] we have an outside loo which is also has is having issues as well it's becoming i think we ha seven trent came yesterday evening and they said about the how they're connected the same thing is gonna happen to the second blue and the outside loot obviously i don't know are you in [pii] have you seen the snow [sys] no unfortunately we haven't right what i'm gonna do is i'm gonna put it through as an emergency for you [usr] thank you [sys] for today now at the moment because we are that busy it's quite a a long wait it could be all day before an engineer attends [usr] you're saying don't expect it to happen this morning or this [sys] correct [usr] ok [sys] yes [usr] ok thank you but it is today is it [sys] i've put it in for today for you [usr] ok thank you i get a call from the engineer directly do i [sys] when he's on his way [usr] ok [sys] as soon as he's on his way i'll give you a ring [usr] ok thank you ever much [sys] no problem thank you much for your call [usr] ok thank you bye [sys] take care now [usr] bye [sys] bye bye | 6Qualified Lead
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[usr] ok [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the [usr] it's [sys] right [usr] gonna [sys] team [usr] go through to one [sys] if [usr] of you [sys] you need any help with a drainage problem press [usr] you didn't [sys] one if you require our plumbing services press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer [usr] by me [sys] service advisor we record calls for quality and training purposes good thank you for calling you're speaking to and how may i help [usr] hi you're speaking with from services can you hear me [sys] you're calling from british gas are you [usr] yes while we are on the line [sys] did you call the local office [usr] yes [sys] they're closed you've come through you've been automatically transferred to the out of hours booking for dino [usr] ok no problem are you not gonna be able to assist [sys] i mean what [usr] where you [sys] was it what was your issue [usr] ok there's an appointment due today the customer is calling to find out if the engineer is gonna still up as checked but [sys] ok [usr] an engineer has not been assigned from what i'm seeing i don't see any engineer but it's still active [sys] ok do you want to just give me the dy number and i'll see whether i can see [usr] right [sys] anything [usr] let me just quickly open up the number just a moment it's 3436 836 [sys] and for data protection is it possible you can just confirm [usr] ok [sys] the [usr] the name is [sys] name [usr] [pii] [sys] of the address [usr] [pii] wall number eight close post code is [pii] [sys] ok no nothing's been assigned [usr] bye [sys] there's nothing i can do who's who's it with let me just see who there's nothing i can do i'm afraid the only thing you can do is if you call let me just see if i can get the franchises number just bear with me sorry [usr] ok no problem [sys] they've changed this d 365 [usr] right [sys] it's really difficult to maneuver ok let's see if that sure yep no i can't find any details for [usr] all right not a problem [sys] sorry i i don't know why that's not been assigned do you have access to dispatch [usr] no [sys] no [usr] no [sys] no i don't either i'm really sorry about that [usr] no that's ok thank you [sys] all right thanks bye bye [usr] right bye bye | 6Qualified Lead
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[sys] hello how can i help [usr] i wonder if you could please i'm missus [pii] i live in [pii] and i was expecting somebody to come to see me before one and there was a problem because i gave my mobile phone number and i had to go and i told them i had to go and see a neighbor next door who's not well [sys] right [usr] and it phoned on my home phone while i was there [sys] right [usr] then i contacted the number that had phoned me and he was going to come later but i had to go out at two and he wasn't there he said they then arranged to come at quarter to five but i don't know if they're going to come can you tell me if they are [sys] what was the postcode there [usr] [pii] [sys] [pii] is that the one of right not sure if i can let we're not the isle of white office we think we fill in their calls for a [usr] the [sys] little bit while their [usr] the the [sys] office [usr] the [sys] is down [usr] is i've got an answer phone message if he tried me again on my answer phone it's and if you if it's when somebody calls me for the first time i have to clear it he couldn't leave me an answer phone but there was an answer phone message about half past two which wasn't any good because i told them previously i was out and quarter we arranged them to come at quarter to five this is becoming a nightmare to me because this has been going on for a few days that's not your fault it's the things that have caused it to go on for three days [sys] i can see it is still scheduled to him there's not much more information than that i can give at the moment where it's not our offices [usr] i mean is [sys] bit [usr] there any way i can contact him [sys] apart from the the number that was already on there i don't believe i think we're filling their calls at the moment because their office is down due to illness [usr] well what the the phone number i phoned back was a mobile number which belonged to the chap i suppose that was coming [sys] right i think that that might be the only way i could see because i believe that office is still down if we're [usr] it [sys] taking [usr] was stood [sys] the call [usr] down [sys] still [usr] i don't understand that if somebody's coming at quarter to five why do they phone at half past two and i wasn't gonna be here [sys] i can't [usr] i mean how [sys] true [usr] do i go about this now because i have to phone british gas don't i [sys] it might be the best option because we we can't do much of these jobs it's it's for the the isle of white which is not our office which again we're just taking the calls for them at the moment [usr] it's not really very satisfactory i've been this has taken me three days to get somebody to get come here and then now it's all gone wrong again because i was expecting somebody at quarter to five ohh dear [sys] i can't [usr] is [sys] see any [usr] it [sys] call recorded on there from from quarter to two but again that's as much as we can say we can't contact [usr] no it [sys] the [usr] i think [sys] engineer or anything [usr] it was [sys] that [usr] two i think it was about 2 43 he phoned me and i wasn't here and i told them that i wouldn't be back [sys] strange [usr] i pay [sys] i can't [usr] quite [sys] see the call recorded [usr] a lot [sys] but i'm not sure if they record their calls [usr] it's back in my court again [sys] from from again un unless he turns up soon then the i i'm i'm guessing it's still [usr] don't [sys] scheduled [usr] understand [sys] to him [usr] i don't understand why he would have made a call to me when i they knew i told them i was out i can't do what when you get old it's not easy sorting these things out i'm 85 and i'm really at my wits end over it all but you can't help i'm sorry [sys] no unfortunately there's not much i can do from this end [usr] would [sys] since [usr] do [sys] since we're not [usr] i now [sys] apart [usr] have [sys] from [usr] to [sys] that [usr] make [sys] office [usr] a do i have to make a fresh appointment then [sys] they they should be able to amend the one that is on there i don't see a reason why they can't it still open they should be able to amend that one [usr] but there's no there's no number i can call is there [sys] for the isle of white office i don't think there's one on there for for today [usr] no [sys] i'm not sure if they're back tomorrow i'm not 100% sure [usr] no right thank you very much [sys] that's right cheers [usr] bye | 6Qualified Lead
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[sys] thank you for calling dinah rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require opening services press two or [usr] what was that [sys] if [usr] a second [sys] you have an existing home care did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name is [pii] how can i help you today [usr] hey ok my name is [pii] i'm calling from the royal christian center trust limited i'm looking to book an engineer out please to come out tomorrow morning obviously we know we've got to pay the pro performer invoice before but that'll be paid about quarter past nine in the morning could we book one to come out in the morning please [sys] i'm not quite sure huh what half of that meant [usr] that's ok [sys] when you said you have to pay before i have not [usr] normally [sys] heard of that [usr] that's that's that's that's what we've had to do in the past of yourselves [sys] is it right ok let's have a look could i have the postcode of the property that you want us to attend please [usr] it's [pii] two uniform echo [sys] uniform echo thank you and the first line of the address and company name please [usr] royal christian center trust limited [sys] right thank you right it is on demand ok i just have a quick look see look see can i just ask you to confirm whether it's a domestic or commercial property [usr] it's a commercial property [sys] and do you have any form of long term agreement with either british gas or diner or plumbing and drains at all [usr] no [sys] no thank you can i have a site contact name and site contact number please [usr] the third contact name will be m [sys] yep [usr] and the contact number is [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] thank you much and can i have a description of the issue please [usr] it's a blocked drain i've tried rather in it but it it just needs j [sys] thank you what i'll do is i'll pop the details on and then the local office will contact you to go through an engineer visit and pricing with you [usr] ok perfect [sys] no [usr] thank [sys] problem [usr] you [sys] is there anybody at the property classed as vulnerable at all [usr] it's a care home but where the engineers will be going there is nowhere near where the residents [sys] no [usr] are [sys] problem [usr] anyway [sys] and is the drain overflowing at all [usr] yes inside [sys] and [usr] the building [sys] is that with [usr] but it's a it it's a wastewater [sys] right [usr] drain [sys] it's not sewage [usr] no [sys] ok thank you much right i'm gonna send this over now for you and you should hear from the local office shortly thank [usr] perfect [sys] you [usr] thank [sys] much [usr] you [sys] for your call have a lovely evening take [usr] and [sys] care [usr] you [sys] now [usr] thank [sys] bye [usr] you [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] bye bye ohh you're still here you shouldn't be pushing [sys] dino [usr] your jumpers [sys] is one of [usr] with [sys] the [usr] towels [sys] [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] you shouldn't put you should always put towels separate don't put them with your jumpers it'll ruin your jumpers because they're rough well i'll just say always separate them [sys] diagon by this this is goodman how can i help [usr] hello do you want my postcode because you had somebody come out yesterday [sys] bear with me a quick second what is your postcode please [usr] [pii] [pii] [sys] and what's the first line [usr] homewood [sys] of your address please [usr] health [sys] ok [pii] and what's the issue please [usr] right we came out yesterday and i've got drains all around the house we couldn't find the drain to unblock the blockage he went away and i needed my toilet out but since then i phoned someone who knows the house and we found the drain which is completely blocked [sys] i see ok just hold the line i'm sorry do you have a pen i'll give you the number to that office that sends [usr] ok [sys] someone out [usr] hold on a minute let me just get a pen [sys] not a problem [usr] was the [pii] number [sys] yes that's the one [usr] ok [sys] right [usr] hi [sys] no worries [usr] ok what's the number [sys] it's [pii] [pii] [pii] [usr] [pii] [sys] yes that's correct [usr] [pii] [sys] [pii] [usr] [pii] [sys] yes [usr] lovely thanks ever much [sys] no worries cheers [usr] thank [sys] take [usr] you [sys] care [usr] bye [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] wow [sys] hello you're speaking to [pii] at the on demand how [usr] that's [sys] may [usr] the [sys] i help [usr] morning bud i'm ringing from canar in iming him we i believe you've done some work for us in the past few years or what we what it is we've got some two or three inch galvanized lines that we could do with rodding out and clearing cos they're all blocked up is that something you're able to do [sys] what 2 to 3 inch i'm not sure on that because of how narrow they are [usr] i've got a lot of build up inside of them [sys] when you say build up lime scale is it [usr] we i think we run water and detergent fruit it be rusty rusty build up and stuff [sys] right are they waste pipes or what [usr] you [sys] are [usr] bye [sys] they for [usr] now it cos obviously with plasterboard plan it's for well it it's a detergent line it produces foam it's got water and detergent running through it among [sys] right [usr] other stuff [sys] i see [usr] it just all builds up and [sys] right i'm with you i'm not sure what i'll do on that is give you the phone number for the local office and you can speak to them directly can i take the postcode [usr] it's [pii] one qt [sys] right do you have a pen there i've got a phone number here for the local office [usr] i've got a pen [sys] it's [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] perfect [sys] give them a ring and ask them what they can do on [usr] spots [sys] that one i'm not sure [usr] happy [sys] ok [usr] days no thanks [sys] cheers [usr] for that thanks [sys] thanks [usr] lot [sys] bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hello there i'm just asking a bit of advice initially i just had a phone call from my dad he seems to think he might have a blocked drain pipe on the side of his house that's leaking in into [sys] ok [usr] the house is that is that something [pii] can help with [sys] sure does he have a does he not have a policy at all for [usr] er i don't know is the honest answer he used to we used to have that home care by the [sys] do [usr] service [sys] you want me to check [usr] break thing if you could [sys] what's his postcode [usr] [pii] [sys] and the address [usr] [pii] [sys] and what's his name [usr] it's [pii] [sys] i'll just have a look now no he's not got anything now by the looks of it [usr] right [sys] it's a it's a property where he lives and he's the property owner is he [usr] it is [sys] for the standard job between the hours of eight and six monday to friday is 100 and £80 if the engineer [usr] right [sys] comes [usr] and [sys] out and finds it's anything different he would refute [usr] right it's 100 and £80 to come and if it's just a blockage it gets [sys] standard [usr] cleared [sys] unblock [usr] standard unblock er lovely and it just call this number to book it does it alright leave it with me then [sys] no [usr] i'll give you [sys] problem [usr] a call back [sys] take care bye [usr] thank [sys] bye [usr] you do cheers bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to my name is [pii] how can i help [usr] yes can i get someone to check my drains please outside or it's not blocked [sys] bear with me a quick second is this for is this for commercial property or domestic property [usr] no no it's a it's a private private house [sys] sorry [usr] it's a house [sys] ok the house ok bear me and what is your what is your your postcode please [usr] [pii] [sys] ok [usr] [pii] [sys] i'm gonna give you a different number to call this is the number to you [usr] great [sys] that's the number the number that i give you is the number that call [pii] [usr] no i'm sorry i just on the website [sys] no no it's fine [usr] let me [sys] it [usr] get let [sys] it [usr] me get [sys] happened [usr] a let me get let me get a wee pen here would you hold on a wee second [sys] ok [usr] now [sys] bear with me [usr] the [sys] a quick [usr] second [sys] second let me find it [usr] i got a pen here yep i got a pen go ahead [sys] one second i'm just trying to pull it up [usr] yes thanks [sys] ok it's 028908 [usr] 908 [sys] one triple 07 [usr] one triple 07 that's 0289081 triple 07 [sys] yes that's correct [usr] lovely thanks [sys] no [usr] for your [sys] it's [usr] help [sys] cheers [usr] appreciate [sys] bye [usr] it [sys] bye [usr] ok bye bye now bye bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes good morning you saw gas man and may i take your name please [usr] hello am i able to get a quote or an estimate for what i what i suspect is a defective external soil pipe that goes into the ground and it's causing some dampness internally [sys] we can attend and advise you we we can get somebody out to you but it's not something we'll be able to do this time of the day [usr] ok what time should i call [sys] it will all depend [usr] what time do i need to call back [sys] i can arrange an appointment for you now but [usr] huh [sys] the appointment will be for future repairs though you're looking after the weekend most likely tuesday wednesday or not [usr] ok ok because i think i think you offer a service where you can put ac ct cctv camera into the soil [sys] no cctv [usr] huh [sys] camera is not part of the agreement [usr] no [sys] that will go on a chargeable repair well we can get somebody to attend assess and then advise you accordingly how much it will be or [usr] i see but but would would they don't need to undertake a cctv survey [sys] again [usr] sure [sys] if when you come to the our engineer will advise if you need cctv [usr] then the [sys] or not [usr] the engineer will advise right ok how much is the what is the initial is it what call out charge [sys] there's [usr] you [sys] no [usr] charge [sys] call out there's no call out charge when our engineer tell he will then advise you exactly how much it will cost you [usr] ok and what do you advise you probably may advise a cctv survey or whatever is required ok what you're saying is we ca we can arrange an appointment when you can an engineer can come and inspect it and and and based upon his opinion of what the leak is and what needs to be done he then can quote for the works is that right [sys] that's right that's correct that's [usr] ok [sys] right [usr] the really this is a initial inspection [sys] would you me to book an appointment then for you would [usr] this one [sys] me [usr] is [sys] to raise a job for you ok [usr] this [sys] right [usr] is [sys] are [usr] an [sys] you [usr] initial [sys] the owner of the property sorry [usr] this is this is an initial [sys] are you [usr] inspection [sys] the owner of the property [usr] yes i am yes [sys] ok right let me go and raise the job then for you [usr] ok [sys] well what's the postal code of the property please [usr] [pii] [pii] [sys] ok and the address please [usr] it's [pii] [pii] [sys] ok thank you no i don't think i've got the postal code right [pii] [usr] no [pii] [pii] [sys] this is a flat [pii] right [usr] yes [sys] right one thing i need to let is with a block of flats will not touch the outside plumbing because that's most likely will be a a shared ok it will only be an internal [usr] but [sys] well that's what we'll have a look at [usr] but there's nothing wrong with the internal plumbing it's an external stack [sys] ok if it's external then that is a shared plumbing system which won't be able to do anything [usr] but the tenant upstairs [sys] we [usr] is [sys] won't [usr] is [sys] touch of that [usr] but it's my property upstairs as well i own it i own the freehold [sys] but it's a shared [usr] the building [sys] it's a shared i understand the only other thing i can do is give you the number for local office and see if they can advise you anything different we won't be able to do anything i'm afraid if there from over the phone [usr] because it shed [sys] i'll give you the number that's right i'll i can give you the number for our local office they will be available from eight in the morning today give them a call and see if there's anything that that they can do for you [usr] ok [sys] right [pii] the number is [pii] [pii] [pii] [usr] [pii] [sys] that's right yes [usr] all right [pii] [sys] ok [usr] ok all right [sys] ok [usr] cool thanks thanks [sys] thank [usr] bye [sys] you [usr] bye [sys] bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to how can i help [usr] hi i wonder could you help me i'm looking to get a bit of an idea on a price at the property i manage there's an issue with the drainage outside seems to be somebody's put bacterial wipes or something down potentially the toilet [sys] ok no problem [usr] can [sys] we can [usr] you give [sys] get [usr] me an idea of cost [sys] no problem we can get really engineer to come down and unblock for you cost wise [usr] yes [sys] it's 100 and 70 for an unblock monday to friday 8 to 6 [usr] ok and tell me if i needed somebody there today is that possible [sys] if you can provide me with the postcode i'll have a check or [usr] post code is you giggle we it's [pii] [pii] [sys] is that in [pii] ok [usr] it [sys] bear [usr] is [sys] with me i'm just gonna have to pass this to the [pii] branch is that ok hold the line thank [usr] that's [sys] you [usr] fine thank you cheers [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems good morning road [usr] hi i wonder if you could help me i'm looking to get a bit of an idea on price and availability on a property i managed to buy there's a problem with blockages in the back drain it seems to be bacterial [sys] ok [usr] wipes have been used [sys] right the guy that you need to speak to is just on the phone there at the minute give me a wee second he might be coming off the phone here one wee second please thank you [usr] and [sys] good morning [pii] speaking [usr] hi [pii] i wonder could you help me it's a wee property i manage it's in [pii] i there's an issue with the blockage in the drains it seems the pictures of the tenants sent through that there's been antibacterial wipes used previously from previous tenants wanted to get an idea from your idea of cost to unblock it and also [sys] ok [usr] the [sys] [pii] [usr] availability you guys have [sys] my guy's in [pii] now but [usr] yes [sys] see with wipes we had a job in [pii] now we've had to return to wipes depending on how long they've used compacts a rope and they're very very hard to get rid of depending on how bad or how long they've been used for the general cost for up to an [usr] yep [sys] hour and statistically nine times out of 10 we complete within the hour is 100 and £45 [usr] -huh [sys] night [usr] ok and what about -huh [sys] with [usr] sorry [sys] wipes [usr] go ahead [sys] it's very hard to determine how long it would take we could go and it will be done within the hour or we could go on it could [usr] on the [sys] be two hours or you might need a tanker [usr] yep [sys] depending how bad it is [usr] right ok i'm not i have photographs of it and i can see the wipes on the on [sys] have you [usr] the ground [sys] had anybody else out at it [usr] outside the property [sys] right is [usr] no [sys] this is [usr] i haven't [sys] this a [usr] had [sys] wee [usr] anybody else out [sys] a wee [usr] at [sys] pink [usr] it no [sys] house with a purple door [usr] yes [sys] is there any [usr] it [sys] man holes [usr] is [sys] on the property can [usr] gosh [sys] you send me those [usr] i wouldn't [sys] photos [usr] i don't know [sys] and the reason why i asked [usr] no [sys] about man [usr] idea [sys] is that's our access into the drains but i'm wondering how where they've got the wipes from or how it's affecting [usr] right [sys] the inside of the house [usr] i know what you mean i see i'm just getting it's been a new tenant moved into it recently and i'm just thinking the previous tenants will wonder were they [sys] see [usr] using bacterial [sys] the thing is [usr] wipes [sys] they they [usr] and flushing [sys] they [usr] them [sys] market [usr] down to the toilet [sys] them as flushable [usr] you wouldn't know [sys] which they are they'll flush and they'll go away but they're not biodegradable [usr] i that's the thing that's the [sys] that's [usr] thing the flush [sys] all [usr] but [sys] they [usr] that's [sys] do [usr] about the [sys] and [usr] alter [sys] then you're you're stuck with the problem that people we're in [pii] now sucking out a hidden manhole in a house in inside a garden that is full of wipes and the guys have been there for 3.5 hours now that's a really bad one but wipes can be [usr] really [sys] wipes can be difficult to remove but [usr] yes [sys] if i can give you my email address can you send me photos of the one the things you have [usr] of course you can yes yes [sys] you let [usr] i'll [sys] me know [usr] get [sys] when [usr] your email [sys] you're ready [usr] address and that will be perfect one wee second ok [pii] no worries [sys] it's [pii] [usr] go ahead what's your email [sys] [pii] [usr] [pii] [sys] [pii] [usr] on [pii] perfect i i'm just about [sys] no [usr] to go into [sys] worries [usr] the office here i'll fire you three pictures over this morning and [sys] no [usr] that will [sys] worries [usr] be well [sys] thank [usr] brilliant [sys] you [usr] [pii] thank you [sys] all right bye bye bye bye [usr] cheers thanks a lot take care bye bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino's how can i help [usr] hi i work at in [pii] we're a commercial property and we've got a blocked stack pipe [sys] right ok do you have british gas home care cover at the premises [usr] do we have what sorry [sys] british gas home care cover at the premises [usr] not that i know of no [sys] that's fine i just have to clarify and it's a domestic and it's a commercial property right what i'll have to do is i'll have to take some details from you once we've taken the details we pass the information on to our local office they would then be in contact in regards to what time they'll be attending and [usr] ok i want [sys] how [usr] a quote [sys] much it will be [usr] i want i want a quote more than anything an estimate of how much it's gonna be because they've gotta come here at the moment at the moment and to to jet wash the stack pipe they're quoting me £1000 [sys] right ok what's the postcode of the premises [usr] ip 29 [sys] yep [usr] [pii] uniform [sys] right let me give you the number for the direct office you can go directly to them have you got a pen and paper to note this number down [usr] ever got work through [sys] ok the number is the direct number is [pii] [pii] [pii] [usr] [pii] alright i'll call them thank you [sys] alright take [usr] thanks [sys] care bye [usr] bye [sys] bye [usr] bye | 6Qualified Lead
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[usr] i'm not here to [sys] thank [usr] work in place [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help gas [pii] speaking how can i help [usr] hi i wonder if you can please we have the home care product through british gas at the number four level we get all the plumbing as well with you guys it's all covered i've had british gas out today because one of the showers and the house isn't working there's no pressure in the shower and there's no water coming out of the taps they've checked over and said that we need to give you guys a call because it's the rather than them that we deal with it [sys] ok is it the actual i mean showers aren't covered under the policy [usr] right [sys] i mean i can put you through to british gas and they can go through it all with you if you wish [usr] that'd be great if you don't mind thanks [sys] because we're just a chargeable line here you see [usr] ok no problem or is it for you [sys] thanks [usr] or what [sys] for protecting your home with british gas [usr] ok [sys] our nationwide team of expert engineers are always on hand to help and we're here whenever you need us good afternoon you're through to british gas my name is how may i help you [usr] hi if you can my name's [pii] we have a home care policy with you guys the level 41 it covers everything but one of your colleagues today we've got no pressure there's no water pressure at all we stay in a town house there's no water pressure at all on the top floor and there's an en suite bathroom up there the shower the taps the bath nothing's working up there at all they've came and they changed a pressure valve within the system but that's not made any difference whatsoever the gentleman that's here would advise that we would need to get [pii] out i spoke to [pii] and they said that it wouldn't be covered under the policy i just want to know where i stand with it really [sys] right who told you to phone down a road direct sorry mrs [pii] [usr] sorry the gentleman that was here earlier just said it was that would come out i presume it would be them that i would call [sys] no we do it's part of your policy to ourselves right bear with me a second please do your home care number please [usr] i don't know but i can give you my postcode [sys] indeed that's fab give me that please that would be [usr] lovely [sys] fabulous [usr] it's make make echo four and it's three alpha lima and it's number 15 15 [sys] second i'll just pull up your details and this account and your name is [usr] it is yes sir [sys] i think you have your name in place with two different numbers [usr] i've got a landlord's [sys] and [usr] policy [sys] email [usr] and [sys] you've [usr] then i've [sys] got [usr] got [sys] what sorry [usr] my own home i've got a landlord's policy and then i've got her own home policy [sys] all right your home policy is is that got a different email address [usr] it should [sys] because [usr] just be [pii] [sys] right that'll be the one that will go into that one then right click bear with me call that up right just to check the security can i just take the address of the property please [usr] yep it's [pii] at [pii] [sys] right and your date of birth please [usr] 28th of the 2nd 1982 [sys] just thanks just for security right ok [usr] sure no worries [sys] as you say you've got home care for what you said to me is you've got no water pressure on the top floor [usr] yes [sys] somebody came out was it today [usr] yes it it came out yesterday had a look [sys] yesterday [usr] thought [sys] sorry [usr] thought it might be a pressure valve ordered that iron in came back to the changed the pressure valve and it's not made any difference whatsoever [sys] you've still got [usr] no water [sys] no water pressure and you've been on the phone to [pii] direct and they've said it's not covered under the policy [usr] it was she just said the shower it was a a cough comment she just said well showers won't be covered anyway but it's not just the shower that's not working [sys] but i know the shower isn't what else isn't working up there with no water pressure [usr] there's no water pressure there's no water pressure's up there it's an en suite bathroom but it's got a bath at it's got a bath i think and obviously the wc [sys] toilet [usr] and the shower but there's no water pressure at all up there [sys] is it quite a new new new property [usr] we're six years in here now [sys] is this just a recent issue the east [usr] everyone's been working fine up until tuesday we went to go for a shower on tuesday and there was nothing [sys] right take a bit of advice in this place just to see how's the best way to i mean certainly bear with me a second let me read this just because in the terms and conditions showers certainly are one of the things that are covered off but this is obviously more than that and it's i'll take a bit [usr] i mean [sys] of [usr] the shower itself isn't faulty there is water coming through it it's the water pressure that's not working [sys] because showers in the park shower pumps and sanitary we are not covered any parts that are designed to boost your mains water pressure are not covered either not stupid that they've the pressure valve was guy guy was out yesterday ordered a pressure valve fitted it today and it's made no difference [usr] that's right [sys] that the long short can i pop you on hold a second please if that's [usr] of [sys] ok [usr] course [sys] mr [usr] no worries [sys] i look at this for you thanks [usr] thanks [sys] cheers british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature | 6Qualified Lead
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will dino plumbing [pii] speaking how can i help [usr] hi there i'm having some issues with my kitchen sink it's it's it's very slow to drain [sys] ok [usr] when we use the dishwasher [sys] hello [usr] the the the sink often sort [sys] why [usr] of fills up from [sys] it sounds you may have some blockage [usr] that that was our thought and we had a a task rabbit guy out who took all the the pipes from under the sink apart and cleaned them out and stuff and he also did one of those things that goes down the the pipe but there was there was no obvious blockage there [sys] ok [usr] but i'm i'm just wondering whether because he suggested it might be something to do with the configuration of the pipework [sys] i have [usr] but even though he's he's cleaned it [sys] state is [usr] it's still very slow to drain i'm wondering whether it's something further down the pipework [sys] if it was a blockage further down they would probably would have suggested that if it's to do with pipe work then obviously that's more of a plumbing job it just i mean if they didn't suggest that they thought there was blockage further down the pipe then it's probably unlikely it's not impossible obviously what do they recommend you do [usr] well i mean he he he he he said he i think he got his thing down what a meter or or maybe a meter and a half it [sys] alright [usr] it just didn't have an answer because [sys] hi [usr] then we've lived in this property for coming up to five years it's quite often been slow to drain but it's just got worse and there's no obvious blockage close to the sink i don't know i i don't know whether it's [sys] really [usr] ii i mean i i think the the water coming into the sink when the dishwasher is on might be a symptom of the the configuration of the pipes beneath the sink but that still doesn't explain why it's taken long to drain [sys] to drain down [usr] i mean i don't know whether it could be a lot further along in the paperwork or or what [sys] i mean it it could be unfortunately we aren't the specialists in that area it would be diner rods i'm assuming you had them up before the diner rods team or did you have a different [usr] no [sys] team [usr] sorry i [pii] is is who i thought i'd called [sys] you've [usr] apologies [sys] come that's ok anyway you come through dino plumbing it's not a problem at all i can give you the number for your local diner rods team they [usr] yes [sys] may [usr] please [sys] have some more notes on the system that the engineer hasn't necessarily explained to you sometimes it does happen and then hopefully you can you can get it a resolution of some sort they should have the option of cameras and other things that can happen relevant tools what's your postcode i mean i can get the number for you [usr] it's [pii] [sys] [pii] sorry i miss i couldn't hear you [pii] [usr] [pii] [sys] perfect thank you sorry my office is [pii] [usr] no worries [sys] the number you need is [pii] [pii] [pii] [pii] [usr] [pii] [sys] right [usr] great i'll i'll give them a call [sys] no problem they hopefully they can sort it out for you [usr] all [sys] alright [usr] right [sys] thank [usr] thanks a lot [sys] you bye bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you acquire our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit d.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help you [usr] well i'm struggling to try and contact your dino branches [pii] [pii] because i've got an existing job and i'm waiting for an estimated time of arrival that i was told would be early afternoon but i've not heard anything only [sys] ok [usr] the problem is when when you phone your numbers and i three numbers i phoned every single one of them says the mailboxes are full and we can't take your call [sys] very strange could i have your postcode and i can look into this for you [usr] yes do you want the booking reference number as well or just [sys] either [usr] the postcode [sys] either or will do thank you [usr] ok the the the the booking reference is wo 3713214 that's 3713214 [sys] 3214 thank you and the postcode first line of your address and your name please [usr] [pii] first line of the address is [pii] and my name's [pii] and the engineer is a chap called [pii] apparently [sys] [pii] [usr] and the thing [sys] let's [usr] is i said [sys] see [usr] i've [sys] if [usr] tried [sys] i can [usr] three numbers or the one that i called on the one that i booked on and the one that i did on the website and all those numbers are all mailboxes before you we can't take your call which [sys] i [usr] isn't very [sys] will [usr] good is [sys] i [usr] it [sys] will have a go for you could i i will have to need to pop you on hold for a moment is that ok [usr] ok [sys] thank you please stay on the line i'll be as quick as i can hello [usr] hello [sys] hi thank you [usr] hello [sys] much for waiting ok i've just spoken to the engineer he's got one more job that's before yours which he's about 40 minutes away from he said it's gonna be about four o'clock when he gets to you [usr] well that's ridiculous because when i phoned this morning they said he had two jobs in the morning [sys] no [usr] and [sys] it [usr] it [sys] it [usr] would be early [sys] definitely [usr] afternoon [sys] no it [usr] i've [sys] it said [usr] been [sys] it [usr] waiting in [sys] it's gonna be four o'clock unfortunately the appointment is an all day appointment [usr] i i do accept that but i just [sys] huh [usr] can't see how we've had we've had it changed i mean we're only getting him back cos the first engineer just didn't do the job properly we've been all over christmas with a problem that wasn't fixed [sys] which wasn't fit [usr] we're [sys] which [usr] hanging [sys] i thank [usr] around [sys] [pii] no i completely [usr] we're starting to [sys] understand [usr] lose a bit of patience really to be honest [sys] i understand and i do apologize he did say he's got [usr] don't [sys] one [usr] wanna [sys] job before [usr] get get a call [sys] yours [usr] and say well we're running out of time i can't [sys] no [usr] get to [sys] he [usr] you now [sys] will be there but he [usr] cos [sys] said he's [usr] we [sys] gonna [usr] we've [sys] be there [usr] now got [sys] before [usr] raw sewage coming out in into our backyard [sys] that's not good [usr] no and then presumably he's got floodlights cos he'll be pitch black by the time he arrives [sys] you see it's been raised [usr] he has [sys] as [usr] got f lines [sys] he will have some lighting with him [usr] ok [sys] i i [usr] all right [sys] do [usr] then ok [sys] apologize [usr] well [sys] but i i said i have just spoken to the engineer himself and he [usr] ok [sys] said he's got [usr] ok [sys] one job before yours and he said i said what how long will you be he said well it's about 40 minutes away he said you're looking at about four o'clock i said it'll be four o'clock when you get there he said it should be it'll be around four might be slightly earlier [usr] ok all [sys] depending [usr] then [sys] on how long [usr] ok [sys] it takes [usr] all right thank you and by the way how how do i phone up then if it doesn't arrive because i'm not gonna keep on wasting my time phoning up when you can't get through on your lines [sys] just ring this number that you've come through to on us and we can track it down [usr] there [sys] for [usr] ok [sys] we'll track [usr] all [sys] it down for [usr] right ok [sys] you but [usr] right [sys] he should [usr] then thank [sys] be with [usr] you very [sys] you [usr] much then ok thank [sys] thank [usr] you bye [sys] you [usr] bye [sys] take care now bye bye | 6Qualified Lead
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[sys] thank you for calling down the rod press one for drains or two for accounts please hold our operators know you're waiting and we will answer your call as soon as possible hello [pii] [usr] [pii] what it is is i phoned up saturday i had a previous job with you and i phoned up saturday because the report that you've put into me landlord is different to what you've told me do on a rival and blocking me drains and what it is is they co you couldn't find the problem because you couldn't find the man what he ends up doing is cut a hole in my drain and just blasting it do just release it i could at least use the toilet for a while and pull it back back up again [sys] right [usr] they he's done a report and says that it's blocked up because of excess use of toilet roll my landlord's took that as it's me that's blocking the toilet he's expecting me now to pay for somebody to come out and do it but obviously that wasn't the case he couldn't get down and find out because he couldn't find the manhole to see what was blocking it but obviously there was toilet roll on top of that cos that's all i i've used obviously i spoke to you on saturday and you were gonna get me the engineer to ring me who was on site obviously yesterday but he's never phoned me [sys] right i don't know anything about it cos we don't work saturdays it would have been the call center that you would have spoken to [usr] right he says he has left a note on system cos i cos i says what do i do do i ring back or he says no i'll i'll leave a note on the system to get the engineer who come to your property to phone you and see if we can resolve [sys] right [usr] something [sys] what's your postcode there [usr] it's [pii] [sys] that's why he's put on job too much toilet paper for that he's put that on the job [usr] see that's why that now the landlord but there's always been since i've been here there's been issues with the drain i i mean i don't know if i called you out previous i don't know we used before but even he says when he come out the engineering he says i think it's something further but without getting the camera down he says it will block back up again he even told me that he says because i can't find the manhole to find out what is causing it to block [sys] well the only thing i can suggest is to get the landlord to have a camera done just to prove that [usr] he's just he's [sys] you [usr] just [sys] know on the trains [usr] he's just not willing and i i'm just on my own [sys] it [usr] i can't afford it and he's just will he's just [sys] you say he's put he's put drilled stack for bung from stack to clear but then he's put no guarantee reason for no guarantee too much toilet paper [usr] right [sys] that's what he's put in it the only thing i can suggest just to prove it would be to try and get them to do a camera just just say to him well there's always been a problem with drain he'll need a camera to prove it's but that's what he found you see he's gonna put that on job that it was too much toilet paper that was causing the issue irrespective if if it's the drain or not that's why he's put it on [usr] cos he co he couldn't he couldn't find the manor to find out what is blocking it further down [sys] really that's that's what he put he'll not be able to change that cos it's all gone through the system now it's it's not something we can change [usr] just it's landlord i mean he's an asshole to be fair [sys] hm [usr] it won't do now [sys] you you [usr] and [sys] do you do get them that's the only thing i can suggest is he'd have a camera done on it i mean at least if he went down the stack he might be able to see put the camera down the soil stack where he cut into it if there's no manhole [usr] i mean [sys] he [usr] there [sys] might [usr] must [sys] be [usr] be [sys] able to [usr] a manhole [sys] do it that [usr] somewhere [sys] way [usr] mustn't there do but [sys] it's probably buried majority of them are people build over them or they cover them up and then you i mean he should have plans and it should show where the manhole is if there is one but i say i can't change anything unfortunately cos he's put it on and it's all been closed off now he can't alter it [usr] right well i'll just have to try try and look again with your estate agents but they're just saying no well landlord's saying it's your problem you're gonna have to pay for camera down i ain't got money to pay for that i says i ain't blocked it i says it's only me and my little daughter who live here have been used toilet yet don't use baby [sys] it's [usr] wipes [sys] just [usr] just use tissue [sys] that's it i mean if there's an issue with drain it's gonna b and it it'll show possibly show toilet rolls blocking up you know what i mean [usr] because [sys] if it's not [usr] it's [sys] going [usr] backed [sys] through properly [usr] up hasn't it this [sys] but [usr] is what [sys] you can't [usr] i were [sys] prove [usr] trying [sys] that [usr] to [sys] unless [usr] explain [sys] they've done a but it's just down to them innit with payments and stuff [usr] i'll get back onto them and see see [sys] that's [usr] what [sys] the only [usr] they [sys] thing i can suggest is try and camera it just to prove if there's an issue with drain that's why it's blocking up [usr] but they're expecting [sys] but [usr] me now to pay for that i says i ain't got no money you've just put me rent up by £200 before christmas [sys] they it's just a pig innitt everybody's the same at the minute i can't put it rents up they have it's just crazy why they think people's gonna get it from money [usr] exactly just with one month there you go an extra £200 just before christmas fighting for december thanks [sys] and there's n you can do [usr] nope [sys] there's no what you can do about it because before you used to be you could query it couldn't you at rents but now they just do what they want [usr] exactly i don't know i'll just try and work again with him [sys] i mean if they ring if they want if they ring me i'll just try and explain that to them if you want me to if you want to see it's that sequence homes isn't it if they want to give me a ring then i'll explain it to them [usr] right well [sys] that [usr] thank you very much i'll give him a ring and i'll see what else she's got to say today [sys] ok doke all [usr] ok [sys] right [usr] then [sys] then [usr] thank [sys] ok [usr] you bye [sys] thanks bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at di on demand how may i help [usr] good morning i wonder if you could the reason for the call i've had a call up from british gas to do with my boiler which was all sorted and the engineer was trying to call yourselves to let about a hot water tap that i've got that's broken and a leak in the waste pipe [sys] right ok and did he call us [usr] yes yes he did call but there was no there was no answer he just well it was on hold it was kept on hold [sys] right do you have swimming and drains cover on your policy [usr] yes i do yes i've got drains [sys] all right [usr] and plumbing [sys] ok you need to speak to british gas then to raise jobs for a plumber and a drains engineer to come out i can get you through to british gas we're the chargeable side we charge for any services [usr] all right [sys] but if you've [usr] ok [sys] got the cover it is a british gas issue i can transfer you through that's fine [usr] ok thank you thank you very much ta [sys] just bear with me thanks [usr] yes ok [sys] it's a 20 minute wait is that all right [usr] 20 minutes all right go [sys] 20 [usr] on [sys] minutes i can give you the phone number if you prefer to try later [usr] yes yes please give us the number [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok i'll give you i'll try them later [sys] try them late monday morning is a very busy time as you can imagine [usr] ok all right thanks a lot for your help [sys] you're welcome [usr] all [sys] thank [usr] right thank [sys] you [usr] you cheers dear bye [sys] bye [usr] bye bye [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] hi good afternoon my name is [pii] could you check for me when the diner or plum on on the way if i give you the job reference number my [sys] can i take the numbers after dywo please [usr] month [sys] can [usr] w [sys] i take the number the [usr] b [sys] numbers after [usr] by [sys] dywo [usr] dywo 3461862 [sys] ok if you could confirm the full address please as well [usr] [pii] [sys] as your name [usr] [pii] my first name is [pii] last name [pii] chmb er [sys] ok ok from what i can see an engineer has been assigned it will just be an engineer by the name of [pii] he will give you a phone call once he's on route it will just have to be a matter of waiting [usr] i got a i spoke to someone from your office and she said that he's doing one job the next year i'm still waiting more than i think the two of [sys] you will [usr] us [sys] just have to wait unfortunately we don't give out eta s [usr] all right then no problem thank [sys] you're [usr] you [sys] welcome [usr] much [sys] take [usr] thank [sys] care bye [usr] you [sys] bye [usr] have [sys] you [usr] a good [sys] too [usr] day bye | 6Qualified Lead
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello down the road [usr] good morning i need the services of dinah rod at an address in [pii] [sys] what's the postcode sir [usr] [pii] [sys] unfortunately we don't cover that area let me give you the correct office number is this regarding a plumbing job or a job [usr] it's a drainage [sys] ok the number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] i'll repeat that [pii] [sys] yes [usr] thank you very much for your help bye bye [sys] no [usr] now [sys] problem cheers bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] my name is how can i help [usr] hi there i'm calling from a garage in [pii] i had one of your engineers called [pii] out to me last friday and he'd asked me to get an access panel cut in the back of aaa kitchen unit and then to give you guys a call to get him booked back out [sys] ok what what's your what's the postcode please [usr] [pii] [pii] [pii] [sys] and was this for adrenal plumbing job sorry [usr] er this was for drainage issue the chap who came [sys] me [usr] out was called [pii] [sys] and you give me that postcode again please if you don't [usr] charlie [sys] mind [usr] bravo 23 seven alpha whiskey [sys] i can't see anything in the system do you have a reference number [usr] no i rang an 01954 number last time but i can't seem to find it on the internet this time i don't know why [sys] all right let me see [usr] that's [sys] the [usr] alright [sys] on [usr] let [sys] the [usr] go on [sys] the only number that i would have for that would cover that area that's that's a diner road number for for drains is an 01536 number [usr] no ok alright no worries leave it with me i'll come back to you thank you alright [sys] all [usr] bye [sys] right no problem cheers | 6Qualified Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold morning through to speaking to how can how can i help hello right ok do if it's the water supply pipe or a drain i [usr] hiya i've [sys] fresh [usr] got an [sys] water [usr] underground [sys] pipe right [usr] water [sys] ok [usr] leak [sys] ok [usr] a house [sys] have [usr] that [sys] you [usr] rent [sys] got contracts [usr] out [sys] with british gas for plumbing and drains for this property or would you be paying for it as a one off you don't [usr] no it's a it's a it's [sys] do you have a contract [usr] a fresh water pipe [sys] with british gas for plumbing and drains not for plumbing not for plumbing or anything no [usr] haven't [sys] right it's a it's [usr] we [sys] a residential [usr] done [sys] property [usr] don't have any con not [sys] it's our house [usr] for i've got [sys] right [usr] the heating contract but nothing for [sys] and [usr] drains [sys] how about how about is the leak then i got up [usr] i'm [sys] right [usr] the landlord and it's [sys] right [usr] it's quite bad i've just come back i've just come back from holiday [sys] no they will [usr] the [sys] do [usr] ten's [sys] they [usr] got [sys] will [usr] in touch [sys] do [usr] with [sys] right [usr] him and says look [sys] what's [usr] you need [sys] the post [usr] to get somebody [sys] code [usr] out [sys] of the property please [usr] apparently when i've been away he's had the water board out and they they they have said look i it's on your paper it's your problem [sys] i'm gonna need it to be honest [usr] god i knew you were gonna understand i don't know off the top of my head [sys] no worries no worries [usr] the postcode on the top of my head [sys] i mean just i mean there's no call out charge anyway we'd come out [usr] just [sys] have a look at it all see what's [usr] we [sys] going on [usr] just er [sys] once the engineer is seeing it give you a price [usr] painted [sys] you can [usr] a new [sys] take [usr] phone [sys] it from there it could be something or nothing but we'd have to have a look at it to price it up well let me if you give us some details i'll have a look at when you can take it from there sorry you broke up it's what sorry hey sorry h eight delta delta hotel [usr] it's [sys] eight [usr] [pii] [sys] you sorry you're breaking up now [usr] [pii] [sys] what i've just got eight [usr] for her [sys] let let me ring you back [usr] i'm sorry [sys] i'll ring you back you can get a better line i'll ring you back [usr] eight ok thanks | 6Qualified Lead
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[usr] it's gonna [sys] thank [usr] be a [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team [usr] ok [sys] if you need any help with a drainage problem press [usr] i keep [sys] one [usr] it there and that [sys] if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i [sys] we record calls for quality and training purposes [usr] music [sys] good morning welcome to british gas you're speaking to [pii] how may i help you today [usr] hi we raised an emergency claim last night on our home insurance and the work's being done through yourselves but i just was ringing to say can i can you take an alternative phone number for when for when you ring just cos my partner's at home and i'm i'm not it makes sense for you to ring him [sys] yes that's fine yes your first line of the address [usr] what what sorry [sys] the address your first line of the address where we going i can find the job to update the number [usr] it's [pii] [sys] excellent ll [pii] [usr] [pii] [sys] seven xx thank you that's fine they're gonna go today and you just want to update the phone number account holder's name who's the account holder [usr] that's me [pii] [sys] i've got it here a different name [usr] ok have you got [pii] [sys] that's right [usr] that's me that's my partner [sys] that's fine then ok ok for today's appointment hold on one second [usr] do [sys] number [usr] you have any ideas [sys] 14 b [usr] that's [sys] sorry [usr] it [sys] go on you go [usr] i was just gonna say do you have any idea is there anything on there at all about what time it might be or if it's been booked in [sys] do do you have a membership number or anything that i could take for your home care have you got one i could take [usr] i've got do you mean our policy number [sys] please [usr] let me get that for you now one second [sys] thank thank you very much [usr] wow my policy number is 35666 [sys] 35 double six [usr] triple six sorry [sys] april 6th [usr] 3335666 003 003 949 [sys] 949 thank you very much ok [usr] and [sys] ok [usr] i've got [sys] hold [usr] i do [sys] on [usr] have a i've got a reference that's come from i've got a a i've one of those do you want that as well [sys] that that would be that would be really good because this this is looks a really old reference number i don't because all our [usr] right [sys] policy number starts with 91 [usr] ok well i'll give you the dy one then it's [sys] ok [usr] it's [sys] yes [usr] dy wo [sys] yep [usr] 345 1089 [sys] 1089 that's perfect i will find it ok [usr] thank [sys] thank [usr] you [sys] you 1089 one second i will repeat dywo 3451089 [usr] that's right [sys] that's perfect ok can you give me the phone number i will update it shortly [usr] do you want the one that's on now or the new one [sys] the one that the new one the [usr] the [sys] one [usr] new [sys] that you want us to call [usr] yes [sys] on the way [usr] no problem the new number is [pii] [pii] [sys] [pii] [usr] [pii] and [sys] that's [usr] that's [sys] great [usr] that's that's that's [pii] number [sys] [pii] number ok [pii] ok don't [usr] perfect [sys] worry leave it with me i'm just gonna search it through another system with this reference number i'll find it at this address and i'll update that number for you ok [usr] amazing thank you much thank you [sys] no problem [usr] all [sys] thank [usr] right [sys] you for calling today then ok bye [usr] bye now bye [sys] bye [usr] bye [sys] bye [usr] bye cheers [sys] bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to how can i help [usr] hi good afternoon my name's i'm calling from perspex international in [pii] [sys] right [usr] we've previously had some works done by yourselves i believe you've done a a cctv survey of our drainage system i've just been into our files i'm just trying to find out the reports but it doesn't look it's been saved on our system and i just wondered if you still had a copy of it that you could send over [sys] i would imagine but they're generated by the office themselves can i take the postcode of where the property is [usr] it's no it does it's it's [pii] i think it's [pii] [sys] right right what i'll do is i'll send you the number for the office that did the job but i'll also put on their email address as well [usr] ok [sys] because obviously [usr] brilliant [sys] if he's asking for a report it can be easier to know to obviously send them an email and then they can just reply to you direct [usr] that's brilliant thank you [sys] let me just send this to you i was just speaking to him as well er and your number right obviously just on the postcode or the company name they can find all the details of that and then obviously as i said they they've got any reports tell them i'll have them [usr] perfect that's great thanks for [sys] all [usr] your help [sys] right then no [usr] that's [sys] problem [usr] all [sys] cheers for a lot see you bye | 6Qualified Lead
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[sys] hello welcome to british gas services limited authorized and regulated by the financial conduct authority although we cannot give advice or make recommendations on financial services products we can provide information to help you make your decision please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] hi [pii] my name's [pii] i'm the maintenance guy at a hospital and one of our drains or our drains are blocked and i'm wondering if if we were to go ahead would you be able to attend today [sys] would would you be paying by cash card or invoice [usr] it the voice i think [pii] [sys] what is the what is the post code for the property [usr] it's [pii] the [pii] ih [sys] give me a quick second let me see i'm gonna give you a number to call but i it will be between half eight and nine o'clock is when they fully open it's the local office they will be able to make it today i i would say don't call any earlier than half eight possibly even nine o'clock are you ready for the number [usr] go through [pii] [sys] it's [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] yes that's correct [usr] brilliant thanks [pii] [sys] but no it's just [usr] cheers bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're speaking to [pii] at diana how can i help [usr] hello i'm calling from apple in [pii] and we've got a blocked loo but we will i i'm not sure if it's internal blockage or an external one with the man hole in the garden please [sys] all right just check is that a commercial building [usr] no it's a it's a a domestic house sorry i didn't know if you provided emergency cover in our area [sys] that's what's your postcode area [usr] ex 39 [sys] yep [usr] [pii] please [sys] second they can get somebody out for you for them to attend is it that you're looking for [usr] yes please as soon as possible [sys] it'd be £225 and that would be be between [usr] that's fine [sys] now and 12 o'clock [usr] 0 12 o'clock tonight [sys] any time up to 12 o'clock tonight [usr] is there any way of confirming any is there any way of getting aaa closer eta on that [sys] not [usr] please [sys] till later on today because this job will go to the evening staff now we change over at five we won't be able to give you an eta until later on [usr] and will he be able to unblock the the loo in the house or is it do you just do things outside [sys] he'll make sure that the man hole is clear outside and he'll do a test on the toilet to make sure that's flowing as well [usr] all right bear with me i'll i'll just have a chat with my mum and i'll call you back thank [sys] no problem [usr] you [sys] ok [usr] thanks bye | 6Qualified Lead
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[sys] thanks for calling diner rod our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for reception if the extension number you are calling please enter this now have [pii] [usr] hello could you give me my three drains and sewage thing at the back is blocked now [sys] ok [usr] i was wondering could the man clear it and i took the lid of the bad hole the sewage but it's not dirty enough of me was it's just they had children just put a lot of toilet roll down i wonder could the man cure it [sys] yes yes that would be ok [usr] what [sys] your man [usr] where [sys] who lives [usr] could [sys] in [usr] he [sys] [pii] [usr] pardon [sys] did you say your manhole isn't blocked it isn't full [usr] no [sys] is it not [usr] it's not blocked with sewage or dirty or anything because i lifted the lid off it's just the toilet roll the kids have put too much toilet roll down and it was either a cheap toilet roll and it's blocked [sys] and [usr] it [sys] it's blocked the system [usr] huh [sys] ok [usr] now i've took some of the toilet roll out where we brush but it's still blocked it's the toilet [sys] ok [usr] roll now the toilet's [sys] no [usr] alright [sys] way ok [usr] i want and my grates my grates are they are blocked up with water because i stuck it in the way [sys] you can't get away no i get you what i'm gonna have to do here is the person i need to speak to is [pii] he's just on another call that's why you've come through to me book [usr] all right [sys] a little job or anything on you need to speak to [pii] but what i'll do if it's ok can i take all your details and pass them on to [pii] and get [pii] to call you back [usr] you could dig please [sys] no worries [usr] have [sys] could i take [usr] you any idea [sys] your name [usr] what it would be [sys] it all depends on how far you are away from us [usr] right what i'll use [sys] we are carried off [usr] ohh right huh what happened the show [sys] i [usr] wrote [sys] ok no worries you're not that far away [usr] aha [sys] what i will do is i will take your details if that's ok and i'll pass them on to [pii] is that [usr] that [sys] alright [usr] would be lovely please [sys] can i take your name please [usr] missus [pii] [sys] [pii] you said yes [usr] yes yes [sys] no worries and missus [pii] can i take your address please [usr] [pii] that's [pii] [sys] [pii] and it was [pii] [usr] yes it's off the shore road it's just free for that that [sys] ok no worries and this wee number that you're calling off is this the best number to call you back on [usr] yes that would be the best one please [sys] no problem [usr] that's [pii] [sys] that would be it yep no problem your drains are blocked up ok [usr] aha my ma's brought me both it's all it's half way up but it's slinged it's cos i took a wee lid off it but it's the toilet roll [sys] no worries mrs [usr] aye [sys] [pii] [usr] the kids [sys] i wanna [usr] have put too much the brothers grandchildren's put too much toilet roll down [sys] yes no i understand [usr] aha [sys] now mrs [pii] i'm gonna pass this on to [pii] for you now and he should have you call back the next half hour is that alright [usr] that were too lovely i have [sys] all right ok thank you very much for [usr] rr [sys] your call [usr] right thank you very much as well [sys] thank [usr] have a happy [sys] you [usr] new year [sys] yes you too mrs [pii] thank you very much [usr] great thank you very [sys] thank [usr] much [sys] you [usr] bye [sys] bye [usr] bye [sys] bye bye [usr] bye [sys] bye bye bye [usr] bye | 6Qualified Lead
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[sys] good evening daniel plumbing [usr] hello you fitted a i think a couple of days ago and and then you came back to the radiator but there's a problem with the with the with the heating system you guys were here for a while today some of the radiators [sys] what's [usr] are [sys] the [usr] still [sys] postcode [usr] not working [sys] please [usr] [pii] [pii] [sys] right i'll get the i'll get one of the engineers back ok tha thank [usr] right ok [sys] you [usr] then cheers [sys] cheers bye [usr] ok bye bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to [pii] speaking how can i help [usr] hello i'm i'm trying to find out about i i need to get a cctv drain survey done for whatever prep purchase survey and i'm really just trying to find out how much that will cost and what your availability is and how quickly you can turn it around both things do the work and you [sys] well [usr] know do the survey [sys] no worries what's the postcode of the address please [usr] the postcode is [pii] [sys] let me get you through to the right department bear with me a moment [usr] thank you | 6Qualified Lead
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[usr] because she [sys] thank [usr] is [sys] you for calling dino [pii] partnered with british [usr] whatever [sys] gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] ok i think i'm not sure if you get the wrong [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] just do that [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] yes [sys] good afternoon you're through to [pii] re speaking how can i help [usr] hello i had a plan out from [pii] last night and he said and he spoke to someone called on and i was just wondering when they'll be coming out because i don't know [sys] ok what's the postcode of the address please [usr] it's [pii] [sys] sorry [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] thank you and the first line of your address please [usr] it's [pii] [sys] let me just pop you through to the right department bear with me [usr] ok thank you [sys] you're welcome [usr] i'm not around my and [sys] thank you for calling south unfortunately we're able to answer a lot this time please leave a message and i'll get back to you as soon as possible alternatively you can email us on office [pii] [pii] thank you when you've finished recording please hang up or press hash for more options [usr] hello missus from [pii] i was told that you'd be coming out to do my blockage i don't i would could you please phone just say when because i don't know on [pii] thank you | 6Qualified Lead
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the good afternoon dina plumbing how can i help [usr] hi i'd to we're having problems to flush the toilet it looks it's getting blocked every time can someone come out and have a look [sys] ok if it's a blockage madam you'd need dino rod with dino plumbing can i give you their number is it [usr] let me just jot it down sorry ok [sys] are you ready [pii] [usr] [pii] [sys] [pii] [usr] yep [sys] [pii] [usr] thanks much [sys] no problem thank you bye [usr] thanks bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas did that you can now book drainage services online in a few e clicks visit dino.com for details alternatively please hold your call will be transferred to a customer service advisor we record calls for quality and training purposes hello speaking to [pii] at data on demand how may i help [usr] sorry you're very very crappy my name's [pii] i'm expecting a call out this morning [sys] all right [usr] first thing i just wanted to check they are on their way [sys] can i take your postcode [usr] [pii] [pii] [sys] can you confirm the first line of the address for me [usr] [pii] [sys] between eight and one today that's all scheduled [usr] well [sys] in [usr] explained [sys] for you [usr] to them that they were due to come yesterday and it got canceled and i did explain to the lady who rang that we're we're out this afternoon they need to be here by midday at the latest and she said she was going to add that to the notes [sys] right well all i can do is give you the phone number for the local office because they [usr] well it's no [sys] do [usr] if [sys] that [usr] they turn up and we're not here i don't know what happens [sys] well they'll just go away if that happens they won't do any work when there's nobody there [usr] but but i mean they were due yesterday she was going to try and get them to come before midday today [sys] well i'll just if i can get you through to the local hospital send the engineer out just bear with me [usr] and it you heard any more about your parcel collection have you contacted the person and no but they've arranged it presumably you've arranged it [sys] hello thanks for holding for me [usr] hello [sys] no they did they weren't aware but they're asking the engineer to go their next job it'll be with you shortly [usr] ok [sys] ok [usr] that's great thank you [sys] thank [usr] ok [sys] you [usr] thank you very [sys] bye [usr] much thank you bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer [usr] you want to [sys] service [usr] click the [sys] advisor [usr] hello [sys] we record calls for quality and training purposes good morning you're through to [pii] here at [pii] how can i help [usr] hi i was just ringing to see do you cover the settle area we're up in we're [sys] right [usr] up at we're in [pii] but we're only 20 miles out of [pii] [sys] we will have an office that covers the area [usr] have you got a number [sys] ok what's the postcode for the area [usr] it it's [pii] [sys] is that bg sorry [usr] bd bravo delta [sys] bd and is it for drainage or plumbing [usr] it we've got a it's a blocked drain outside [sys] ok [usr] walks outside doing [sys] i've got their local number it's [pii] [usr] wait a minute ok have you got a pen [sys] sorry [usr] and [sys] my [usr] then she [sys] apologies [usr] just get it's all right she's just getting me a pen hold on ok [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] lovely that's lovely thank [sys] ok [usr] you very much [sys] you're very welcome have [usr] right [sys] a nice [usr] bye [sys] day | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good afternoon british gas [pii] speaking how can i help [usr] hello there i've i've got a problem at home with the toilet when i'm flushing it it's it's not stopping it keeps flushing all the time it's just [sys] ok [usr] it's i've had to turn the water off cos it just constantly keeps going all the time i've got a problem [sys] ok just see if i can bring any details up a second what's his name [usr] [pii] [pii] [sys] and can you confirm your full address please [usr] it's [pii] [pii] [pii] [sys] ok and your email just for security [usr] [pii] [sys] thanks very much for that [usr] i've got a guy coming out tomorrow but to but not for this problem it's for another problem from [sys] is it plumbing [usr] you it's i've had a i've got a a humming noise from the cold the boiler up in the up in the loft there was a [sys] ok [usr] humming noise and they're coming to look at that whether that's connected to this i don't know but this is i flush the toilet and it's just it's constantly flushing all the time it doesn't stop i've had to turn the water off [sys] let's have a look let me just ring them see if we can add it into that one rather than creating a new one ok just a second hi thanks for waiting i can just add it into the engineer's notes to come out when he's coming out tomorrow just to [usr] god what have i got [sys] right [usr] no water trouble [sys] is it flowing everywhere [usr] no no it's it's [sys] no [usr] it's in the it's it's not going it's just it's it's not stopping it's just [sys] you can i mean you can turn your water on i mean it might be a bit annoying the noise but it's not it'll just it's just the noise of it that's annoying it's just that it's not there's not water leaking everywhere or every anything at the moment it's just the noise of it that might be a bit [usr] no [sys] annoying that's all [usr] although it wouldn't be it wouldn't be a leak in the cold water in the tank up in the loft [sys] no it's just the cistern is you know it's just leaking i will put a note on there to say that they need to fix that as well when they come out [usr] right ok [sys] we just put on their customer [usr] i mean what i could what i could do is just keep turning when i need it turn it on when i don't turn it off i mean the [sys] you [usr] water [sys] could do that i mean it's just it it's sometimes it's just when you flush the toilet it'll go it for ages and then it'll stop again you might find when you turn it back on now it's stopped ok [usr] ok ok [sys] the other thing you can do is manually flush the toilet with a bit of water you don't pull the flush all right [usr] ok right [sys] ok [usr] ok [sys] all right [usr] ok cheers for [sys] ok [usr] that [sys] thank you [usr] thanks [sys] bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're through to my name is [pii] how can i help [usr] hello i just spoke to somebody about drainage problem and she gave me the number for my local one and i just phoned them i think i took it down wrong or she give it me wrong because it's saying no number recognized [sys] ok can i take your postcode please [usr] it's [pii] [pii] [sys] the first line of your address [usr] [pii] again [sys] it's [pii] and your name [usr] [pii] right [sys] ok let me see if i can find the job for you ok have you got the job booked today or [usr] no she just gave me the phone number she said she didn't do anything i need to speak to my local one she [sys] ok [usr] gave me [sys] what is what's the issue that you have [usr] we've got a blockage in the drain outside the [sys] you need to speak to the drainage team that's ok let [usr] it [sys] me [usr] we [sys] get the drainage [usr] want [sys] numbers [usr] i want a price for a ca for somebody to come with a camera [sys] ok it's 01675 [usr] 00 she's told me 0165701675 [sys] 464 [usr] 464 699 [sys] 699 [usr] please get the wrong way ok thank you [sys] ok [usr] right [sys] you're [usr] bye [sys] welcome [usr] bye [sys] take care now bye | 6Qualified Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to [pii] how can i help you today [usr] hi good evening i sent a complaint last monday to [pii] i think i spoke to a lady and she gave me the email address i've sent [sys] what's your postcode please i can put you through to the local office [usr] [pii] [sys] [pii] [usr] that's correct thank you [sys] did you book with british gas or di or road [usr] both one movie i tell you the one the lady [sys] do [usr] said [sys] you [usr] to [sys] have [usr] me [sys] home [usr] i had [sys] care [usr] to [sys] cover [usr] yes [sys] if you're raising a complaint it needs to be raised through british gas because that's your insurance provider and they can raise a complaint i can put you through to them [usr] the thing is i spoke to a lady on this number and she gave me details to send the email to its office at dino south.co.uk does that make sense that's what she said there's an issue with [sys] this [usr] [pii] [sys] is what i'm saying to you i'd need to put you through to their office because you've come through to [usr] what's the timescale [sys] the main one [usr] for do what the timescale is for complaint reply or say thank you for your complaint we acknowledge we will send you a reply [sys] i i [usr] i didn't [sys] don't [usr] get nothing [sys] i don't deal with i don't deal with complaints i just put jobs [usr] i [sys] in i'm [usr] think [sys] afraid i can put i can [usr] are [sys] put [usr] they [sys] you [usr] open [sys] through them [usr] are they open [sys] they're [usr] it's [sys] all [usr] come five [sys] feel [usr] o'clock [sys] sick [usr] do you think they open i couldn't get through ok try please thank you [sys] i see thank you for calling dinamo south unfortunately we're unable to answer your call at this time please leave a message and i'll get back to you as soon as possible alternatively you can email us on office at [pii] thank you when you've finished recording please hang up or press hash for more options [usr] hi i've been trying to find out about my complaint which i had raised on monday the 11th of december i had sent it to office at [pii] [pii] it was regarding reference number 3684 i haven't had any replies since nobody's come back to me to say you received the complaint i just want an update on my complaint it's really not a good service because i shouldn't have to be chasing this i've been trying different numbers and i'm not getting anyway i would appreciate if you can give me a call back on [pii] it's mrs [pii] and the postcode is [pii] thank you hope to hear from you soon thanks bye | 6Qualified Lead
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[sys] thank you for calling dino partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plum services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello there good morning speaking how can i help [usr] hi good morning a bit of a strange question for you i got a swimming pool and i got a we seem we think we might have a blockage in the skimmer pipe and just wondering what what equipment you may have might be able to try and unblock it [sys] it would be a heavy duty loading equipment [usr] heavy duty rodding equipment [sys] it was something a bit more industrial size for a bit of power [usr] the [sys] for [usr] the the the right the the pipe's only an inch and a half [sys] ok [usr] one and sorry 1.5 inches diameter it's it's a smallish your normal [sys] the way you i understood i thought you were saying something a bit more they'll obviously have have a few bits of equipment or a few bits of tools and they just for each situation i'm sure he's got it on hand [usr] right and is it does it cost for a call [sys] there's no [usr] out charge [sys] call out judge [usr] or can they just come and have a at it initially [sys] absolutely [usr] ok and what what's the hourly rate for something this [sys] ok for a residential address it would be 100 and £80 well that's includes your vt and again that call out charge and i just take it from there for you [usr] 100 and £80 180 [sys] and that's including vat as well [usr] is that is that for [sys] yes [usr] an hour blimey right i wouldn't expect it to be as expensive as that ok i'll [sys] let me [usr] i'll [sys] open [usr] let's have a think about that but i appreciate your [sys] all [usr] time [sys] right [usr] thank you very much [sys] all right [usr] cheers [sys] all right [usr] bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] it's an ongoing problem that [pii] would have still got to come back and do it it they came it came on wednesday it was summer er i have a home care anyway with the british gas [sys] let me have a look at the last job what's the postcode please [usr] [pii] [sys] [pii] [pii] [usr] say that again sorry [sys] [pii] [pii] [usr] or in [pii] [sys] got your first line of the address please [usr] [pii] [sys] thank you and your name please [usr] aid [pii] [sys] got you all right let me have a quick look at this last job from the other day replaced basin pop up waste sinks nicely used when thread was shot i remove the back want to sink more secure but the only way to do that is get [usr] and [sys] a [usr] what he was gonna do was he he put one in but it's not the right size he was gonna order another one on [sys] right [usr] wednesday [sys] ok i don't know where they're up to do with that have a look i can't see anything with that [usr] he said a couple of days [sys] right let me get you directly through to the office where he works from and he'll take it from there me sent [usr] ok [sys] me no worries being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] dino east london dot com [usr] dot com [sys] thank you for calling dino plumbing your call is very important [usr] that [sys] to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com all of our agents are busy helping other customers at the tone please record your message when you've finished recording you may hang up or press the hash key for more options to listen to your message press one to erase and rerecord press two to send press three to send this message as urgent press four please enter your selection now to listen to your message press one to erase and rerecord press two to send press three to send this message as urgent press four please enter your selection now [usr] four [sys] to listen to your message press one | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's through did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at how can i help [usr] good afternoon i've got a blockage on my site with a foul drain pipe we had you guys in yesterday and you won't be able to do the job and i got [pii] walking last night and they unblocked it but i think i got a general blockage again today and i'd to give you a try again to see if you can unblock it because it's inside inside [sys] we [usr] private [sys] can [usr] property [sys] ok [usr] sorry [sys] two moments what's your postcode [usr] [pii] sorry sorry [pii] hx is is actual actual three h for hotel x for x-ray [sys] ok and we've attended the property recently [usr] yesterday [sys] i'll just confirm my postcode golf uniform 11 [usr] yes [sys] one hotel x-ray [usr] ok i put in the postcode there you might have been given the wrong postcode gu 11 1 bhb for bravo h for hotel because it was somebody else that booked it for me and they probably gave me the the the address of the site when you need to come [sys] that's correct [usr] a side street to my office [sys] right ok i'll have to give you the number for that office have you got a pen and paper to note this number down [usr] one second now [sys] thank you [usr] ok [sys] ok the number to call is [pii] [pii] [pii] [usr] what's the story is this is this a local branch of you guys or something is it [sys] if you give them a call they'll be able to tell you if they can come back out i [usr] all right ok all right thank you cheers [sys] right [usr] now [sys] take care [usr] bye [sys] bye [usr] bye [sys] bye [usr] bye bye | 6Qualified Lead
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[sys] thank you for calling dino mod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] yes good morning i was in a minute or two ago and got cut off but i had i had somebody out just before the new year on the 29th to check a blockage i couldn't find what was wrong and my understanding was that we're gonna come back today and have a dig to see i think they said they would need to dig down and then puts down et cetera but i i haven't had any confirmation of the appointment and i just wanted to know if if the appointment had been confirmed or or what the situation was [sys] sure what's the postcode of the address please [usr] [pii] no sorry i don't know where i got that from sorry [pii] [sys] because [usr] [pii] [pii] god i'm conflating sorry i'm conflating my my new address and my old address sorry i'll give that to you again [pii] apologies [sys] yes fine and first line of the address [usr] [pii] [sys] and the full name that was on the booking [usr] [pii] [pii] [sys] ok just in case you get caught up again i can give you the direct number that you need to get in contact with [usr] all right could you just hold on a wee sec [sys] sure [usr] right ok [sys] it's [pii] [usr] huh [sys] sorry bear with me just go down the booking sorry 018758 double one [usr] huh [sys] 840 [usr] and whose numbers that [sys] that local office that assign engineers to go [usr] all right ok [sys] just give them a call they'll be [usr] all [sys] able [usr] right [sys] to check [usr] it's [sys] it [usr] right [sys] for you [usr] all right ok right thank you [sys] alright [usr] bye [sys] take care bye bye | 6Qualified Lead
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[sys] good morning road [pii] speaking [usr] hello er we've got er dino [pii] coming to us today hopefully between eight and six and we've had two phone calls where [sys] ok [usr] i'm 80 couldn't get to the phone in time er and er you if it's for boiler repair you can track online where but that doesn't [sys] ok [usr] seem [sys] can [usr] to be [sys] i just [usr] a [sys] take a postcode please [usr] sure [pii] [sys] it's we don't do boiler repair though [usr] i know you don't it's coming from the toilet [sys] hm [usr] i'm [sys] ok [usr] just saying that for if it was a boiler repair you can track it where the engineer is but for this you can't [sys] just gonna put [usr] under [sys] you [usr] rules [sys] through to the the dispatcher just bear with me [usr] thank you [sys] hello you're through to [pii] are you ok [usr] hello yes we're on the list for [sys] minutes [usr] plumbing problem [sys] i [usr] today and we've had a phone call but we're i'm 80 years old can get the phone in time had another one get some answer phone tells me that my number is 3 million or something it can't possibly write it down in the time available i wondered if you could give me any idea of when [sys] is [usr] the [sys] it number 53 [usr] er i know [pii] would got 53 [sys] you have his first appointment today he'll be with [usr] he got [sys] you in about half an hour yes [usr] first appointment brilliant [sys] no problem [usr] thank [sys] cheers [usr] you [sys] bye | 6Qualified Lead
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[usr] i forgot [sys] thank [usr] the bloody [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino [pii] speaking how can i help [usr] hello i work for a property for the brand we've got a manhole that's blocked at present i was just some dreams that are blocked and backing up i was wondering if you would be able to attend and if [sys] they [usr] what [sys] all [usr] email address i need to send something to [sys] but are they are they overflowing outside [usr] no [sys] right and is that anything blocked inside [usr] the allegedly the downstairs toilet be [sys] right and do they have another toilet they can use or is that the only one [usr] it's got another toilet they can use [sys] right and is it a domestic or commercial property [usr] domestic [sys] domestic and do if they've got british gas home care cover for plugging and drains [usr] i don't unfortunately it's a housing association property [sys] now the only thing is the earliest we possibly be able to get somebody out is saturday but if saturday's not available it'll have to be a monday [usr] ok no worries at all it's not a problem we our ground workers are back to work on monday we'll we'll let the housing association know they'll have to wait until the monday [sys] and [usr] yep [sys] have we been up there before or is this [usr] not [sys] the first [usr] to [sys] time [usr] this property no to another one of ours you have but not to this one that's not a problem [sys] and is it is it you guys that are gonna be paying for the work can i take your postcode first please [usr] it's fine cos we'll we'll get our ground workers to go out on monday it's not a problem [sys] ii i is is is the billing account [usr] your [sys] for you [usr] attendance isn't required we'll get our ground workers to go out on monday [sys] you don't wanna book the job sorry [usr] no if he's gonna wait till saturday i'll just get him to wait until the [sys] all [usr] monday [sys] right [usr] sorry [sys] sorry [usr] that's all [sys] sorry [usr] right no worries at all [sys] no worries all [usr] all [sys] right [usr] right [sys] no [usr] thank you much for [sys] worries [usr] your help [sys] bye [usr] take care bye bye | 6Qualified Lead
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[sys] thank you for calling dina road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for reception if the extension number you are calling please enter this now [usr] i haven't but [sys] good afternoon down road [usr] hi how you doing buddy i was hoping to see about getting a call out from one of your guys to clear a drain working at a commercial premises and the the toilets are backed up [sys] ok we're pretty much fully booked today it wouldn't be today unfortunately unless it needs done out of ours [usr] what's the out of a [sys] if you can tell me the name of the business and where it is i can start talking to you about it it's just i can't be specific until i know the location and stuff [usr] ok no problem it's it's in mask it's mccullough is we have us just there god [sys] ashley's [usr] no [sys] place [usr] well it's not the one in [pii] it's the one up in sk [sys] a your food one dead on no problem give us a wee second normal a guy called you i sure you not [usr] no [sys] no [usr] no he he deals with a lot of the contractors [sys] a he normally rings me what is the issue you have because i'll tell you what it is [usr] it's [sys] i [usr] recurring [sys] have one guy [usr] body [sys] available but if one guy available but the majority of commercial stuff needs two guys [usr] right what he needs to do is to lift the foul drain cover and essentially clear the two gullies but have two cubicles in the the downstairs lavatories the gents and he just needs to clear the two gullies running into the fire [sys] is there any internal man [usr] no [sys] right ok and is the two gullies accessible can you park beside them no worries we left and where abouts it's affecting the toilets did you say the male or female sorry [usr] it's the mail the [sys] you [usr] access [sys] know [usr] would be through our rear yard [sys] just mckenny road is it no [usr] it it is [sys] [pii] and what's your name please [usr] my name is [pii] if you wanna i'm a worries manager here if you wanna pass my mobile number on to him if [sys] go [usr] he [sys] for [usr] needs [sys] me [usr] to [sys] if you can i'll try and get them up to you [usr] it's [pii] [pii] [sys] [pii] ok do you ip os or anything [usr] do we do what sorry [sys] do you provide [usr] ppo [sys] p os or anything [usr] ii i can get one raised we just need to know what the cost is buddy [sys] the cost for one man for up to an hour is 100 and 45 plus fat and nine times [usr] i'm [sys] out of 10 you can complete within the hour [usr] 1 45 plus five ok ma i'll get that raised now where do you want me to forward that on to yourself [sys] i'll give you my email address now it's most likely going to go through because i believe we own by i work for operations manager for them as well [usr] ok [pii] [sys] you might need to raise it to them email address is [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] ok [sys] it's [pii] [usr] but i [sys] and i don't know [usr] i'll get that raised now it shouldn't [sys] get [usr] be really [sys] on i'll get someone [usr] more [sys] up to you as soon as i can shoot [usr] half [sys] me [usr] an [sys] any [usr] hour [sys] more [usr] an hour [sys] than 174 [usr] done [sys] gross [usr] a 22174 sorry [sys] 145 [usr] do [sys] plus five [usr] can you just confirm when he when when he's gonna [sys] i'll [usr] be here [sys] confirm on the email straight away as soon as you send me a message [usr] right perfect you [sys] all [usr] ready [sys] right thanks [pii] [usr] cheers [sys] bye [usr] mate bye [sys] bye [usr] bye [sys] bye bye | 6Qualified Lead
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[sys] thank you for calling [pii] please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press [usr] a fucking joke man [sys] good morning speaking [usr] hi there we had a problem with last week and give you a call and nobody's arrived yet i'm just wondering [sys] what's [usr] if [sys] your [usr] you [sys] postcode [usr] can give us an [sys] there [usr] update [sys] please [usr] on that please t d 98 [sys] [pii] [usr] a [pii] [sys] was it for drains or for plumbing bear with me a second [usr] they did [sys] please [usr] ok [sys] when problems with your pipes arise you can count on dino rod to fix them our team is on hand 24 hours a day 365 days a year providing top quality repairs in a timely manner and as part of our national network we have a team of drainage and plumbing professionals ready to assist find your local expert at dino dot com drainage problems can cause untold drama but not with us by your side whether oils and fats have blocked your sink or sewage is overflowing your home or garden we'll work fast to ensure everything's back to normal in no time finding the source and fixing the issue quickly and effectively discuss your needs with us when you're connected dino rod plumbing force is on hand all day every day when we're not tracing and fixing various leaks we are offering a plethora of other related services fitting new taps all the way through to the installation of entire bathroom suites discover the scope of our expertise at our website dino dot com hi i'm sorry to keep you waiting i believe it's a camera that that you're you're looking for a cctv survey at the property [usr] and he's unblocked as well it was it was it was a business along the road but [sys] right it would [usr] it's [sys] be thursday [usr] we're all linked [sys] we're [usr] together [sys] looking [usr] and it's [sys] at thursday [usr] all the same [sys] at the [usr] age [sys] moment we'll be able to get the camera and the unlock and done at the same time that would be the 18th [usr] possibly the earliest is it right i'm gonna have to try and get somebody else before because i'm running a gym and i've got 50 to 100 folk coming through my gym every day we'll [sys] right [usr] keep it booked [sys] ok [usr] at the moment [sys] no problem [usr] but we'll have to see if i can get somebody else first [sys] ok [usr] and [sys] right [usr] i'll [sys] that's great [usr] i'll [sys] thank you [usr] phone back [sys] thanks [usr] and let [sys] bye bye [usr] right that's great thank you bye bye bye bye bye | 6Qualified Lead
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[sys] thank you for calling diner road covering [pii] [pii] [pii] to book the unblocking of a drain or arrange a cctv of a drain please press one [usr] no [sys] for an update on your clearance booking or to reschedule an existing appointment press two to discuss cctv hello [pii] speaking [usr] hi good afternoon my name is [pii] from elms [sys] how's [usr] field [sys] that [usr] industrial estate at chippy norton we've got a a drain that's blocked at the moment it's [sys] yep [usr] a a roof water drain and we require a jetter to to try and unblock it and we we also got another rain that we'd seeing to [sys] right [usr] what's your [sys] for [usr] sort [sys] the first [usr] of charges [sys] hour sir it's £233 they're £94 for every [usr] right [sys] half hour thereafter [usr] right [sys] tomorrow tomorrow [usr] and how [sys] morning [usr] quickly could you get to us [sys] ok if i can take all your details [usr] that'd [sys] please [usr] be fine [sys] the co the company name [usr] right that's it it's elms field industrial estate or elms [sys] s [usr] field farms [sys] field [usr] be moreton [sys] farm [usr] limited isn't it is the company name [sys] yes [usr] elms field farm jeffrey norton limited [sys] would be [usr] it's elm field industrial estate [sys] yep [usr] was around toy norton [sys] [pii] [usr] and the postcode [sys] right [usr] is [pii] [sys] we don't cover that postcode [usr] five [sys] sir unfortunately [usr] xl [sys] but i can find you the franchise who does ok just bear with me [usr] right that'll be [sys] you [usr] great [sys] know i'm good it's ox [pii] five [usr] phone [sys] xl [usr] back out [sys] ok just bear with me sir [usr] should be [sys] right [usr] open [sys] ok we have got the contact number of [usr] just a minute i'm gonna if you could take it then [sys] sure what is it i know the orange [pii] [pii] [usr] right far away [sys] [pii] what about your name jump up my skin [pii] that was last week last ok sir [usr] right [sys] ok [usr] that'd be [sys] then [usr] great [sys] ok no problems [usr] all right thanks [sys] bye [usr] very much thank you [sys] bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team [usr] ok [sys] if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i i [sys] we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and hello it [usr] hiya i wonder if you gonna help me at all please yesterday a british gas engineer was here doing some work on the property and while he was here he booked for a di rod engineer to come and sort out a radiator for us and i'm just wondering have [sys] i'll check [usr] you got [sys] sir [usr] record [sys] what is the [usr] of that [sys] home [usr] booking [sys] care number [usr] cos i've just gone to british gas and they have no record at all of it [sys] your home care number no the number that starts with [pii] [usr] er it's [pii] [sys] your home care number [usr] [pii] [sys] that starts with [pii] [usr] what's that or my [sys] what [usr] children [sys] is the postcode sir [usr] your mum i haven't got a number that's asking [pii] [sys] say that again slowly please [usr] [pii] [sys] [pii] [pii] or [pii] [usr] [pii] [sys] [pii] [usr] [pii] i sorry [sys] [pii] ok [usr] right i'll say [sys] and [usr] it again [sys] what's the house [usr] it's [sys] number [usr] [pii] [sys] thank you i'll quickly have a look and check if there is an appointment booked a moment sir what is wrong [usr] 32 [sys] with with the radiator ok [usr] it the faulty valve [sys] i [usr] it's just that when i was there a a british gas engineer was there and he he he booked through an appointment today for me and he and i just i've been on my i spoke to british gas [sys] ok [usr] cos [sys] i'll [usr] obviously [sys] check for you sir [usr] i've [sys] just [usr] had no [sys] a moment [usr] contact or anything and they just said as far as they know there wasn't an appointment booked for today [sys] alright [usr] ok thank [sys] i'm just quickly loading up your account ok can you confirm your full name please [usr] right [sys] ok ok [usr] what mister [pii] [sys] can you confirm the address of the property as well as your email address thank you very much [usr] it's [pii] and it's [pii] [sys] we you have to is the account under your name or under your wife's name because i see a missus ok all right ok no worries [usr] it's under [pii] it's under my wife which is [pii] that she's out at the [sys] ok [usr] minute [sys] that he mentioned ok there we go hey ll sorry for the silence just the system is a bit ok bye [usr] it's ok no problem [sys] thank you much i and you say that the engineer was there yesterday yesterday [usr] there was an engineer yesterday yes and while i was while i was with him he rang up he rang up i presume it must have been [pii] [sys] ok [usr] and he he he ordered a part and everything and said that and he booked in an appointment for [sys] ok [usr] today [sys] let [usr] but [sys] me [usr] as [sys] quickly [usr] i said i've [sys] call [usr] i've not [sys] the [usr] had any contact [sys] dispatch [usr] yet and [sys] team [usr] i i just saw i went [sys] and [usr] on my [sys] just [usr] account [sys] quickly [usr] obviously [sys] confirm if there [usr] to [sys] are [usr] see [sys] parts [usr] and there's [sys] ordered [usr] no there's [sys] by [usr] no record [sys] the engineer [usr] of it and er i bought piece [sys] i'm [usr] gas [sys] gonna [usr] and [sys] put you on hold [usr] said there's [sys] while [usr] no [sys] i quickly [usr] record [sys] find [usr] of [sys] out for [usr] it [sys] you ok just a moment all right [usr] ok ok thank you [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you if your boiler and heating are working at their best you'll save money on your heating bills a cell heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost ask your advisor or one of our engineers about getting a carbon monoxide alarm fitted if you haven't got one you can't see taste or smell carbon monoxide the gas safe council recommend you keep safe by getting all your gas appliances serviced every year and to have a carbon monoxide alarm in every room with a gas appliance if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit if you're worried your boiler has seen better days and you're a home care customer you can get a discount on a new one as long as your agreement covers your boiler and central heating just ask your agent about it if you want to make your central heating system better and more efficient to help save you money we can help it might surprise you to know we do things replace radiators with newer models and offer a range of things to make your system run better such as power flush to clear sludge these improvements aren't included in your home care agreement but they'll make your heating work better and help save you money thank you much for holding sir all right good news is that there is an appointment scheduled for you today the engineer will come he has scheduled an all day appointment any time today he might come he will however [usr] ok [sys] ring you [usr] no problem [sys] just before he arrives but there is an appointment for him to to finish up his job today he will come to you my pleasure sir my pleasure anything else you'd me to help you with ok perfect all right then take care bye [usr] ok [sys] bye [usr] thank thank you very much indeed thank you for your help ok no no that that's i just wanted to check where he was coming that's all ok thank you very much indeed for your time thank you bye bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at an on demand how may i help [usr] hello i had a problem on christmas eve with my drains and i called down the road someone came out but they couldn't do the job because they didn't have the cover and he said either you could have them on christmas day or wednesday and i said wednesday but i didn't properly ask him if he rebooked it or i needed to rebook it if that makes sense [sys] all right it it may have just carried on can i take the postcode [usr] [pii] [sys] yes [usr] [pii] [sys] and your name is [usr] it's [pii] [sys] and the first line of your address [usr] [pii] [sys] it's still showing as open this one let me get you through to the local office just bear with me a second [usr] thank you [sys] hello thanks for holding for me [usr] problem [sys] i can't get through to the office at the moment i'm not sure why it's showing that there's an engineer attached to this mrs [pii] [usr] that [sys] probably the best thing to do is give them a call in about [usr] right [sys] an hour's time [usr] ok [sys] can i give you a direct number for [usr] yes [sys] their local [usr] please [sys] office [usr] that would be brilliant i've got [sys] it's [usr] a pen [sys] [pii] [usr] yes [pii] [sys] [pii] [usr] ohh [sys] [pii] [usr] [pii] [sys] [pii] [pii] [usr] right [pii] number [pii] [sys] it is [usr] brilliant [sys] and [usr] thanks [sys] the work order reference for [usr] that's great [sys] this job is 372 [pii] [usr] [pii] [sys] give them about half an hour to an hour give them a ring and ask them when they're coming out as i say it is showing that it's all in place but it's not showing which day just double [usr] well [sys] check that [usr] 50% [sys] with them [usr] there outside that's brilliant [sys] you [usr] well [sys] are [usr] thanks [sys] yes [usr] thanks much for your help [sys] you're welcome thank [usr] ok [sys] you take [usr] bye [sys] care bye | 6Qualified Lead
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[sys] welcome to dina rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to [pii] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services [usr] what [sys] press two [usr] train [sys] or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling diner road you're speaking to [pii] how can i help [usr] good evening mate my name's [pii] i'm calling you from [pii] your colleague [pii] just been out and he couldn't he couldn't get to the blockage what he's asked me to do is call you guys on this number i've got access to the down pipe i've just made a hole he said to call you about coming out tomorrow they can drill into the down pipe tomorrow and clear the blockage [sys] right ok just confirm the postcode [usr] of course [sys] for me [usr] mate it's [pii] [sys] [pii] not to worry let's have a look at that for you and you said that was [pii] [usr] that's it mate [sys] not to worry and just confirm the contact number for me [usr] [pii] [sys] perfect that's great right ok i'm just gonna have a quick free read through the job of the engineer just been [usr] thanks [sys] out [usr] [pii] you'll drill into it tomorrow you'll unblock it how do you drill into it we just i'll make sure they've got enough access to it and then seal it back up well we we'll just drill or just put a board over it and paint it but how do you drill into a pipe make a hole and give it walk fast they'll do something it's good news now we now we know we're that are now they'll they'll go into that tomorrow they they've got the terms this is what he said he said you get us access to that tomorrow they'll go in from here and they'll clear that blockage that's that class reminds me of and we did the l a this is what this is what he should have done all along he should have given us an excess panel maybe [sys] hello [usr] hello you all right [sys] what i've done i've got to look into my system what i can see the notes from the previous engineer what it does look he's done as well he's noted the job down as job carried over what that means is the job will be carried over and there will be end of one when they come back out of course that looks it is noted down in our system now what it does look it does look it's in in terms of double checking they will be out tomorrow which i can see in my system they should be is giving our local office a call that's where the engineer will have come from what they can then do is double check and make sure the same engineer can come out and finish the job off tomorrow [usr] now he reckoned me he said it may he said it won't be him he said he's not on call tomorrow he said it'd be someone else but he might come out with them do do you give us the number we need to call please [sys] y of course i can give you the number for our local office that's [usr] but [sys] perfect that whenever you're [usr] all right [sys] ready [usr] we'll just grab a pen [sys] perfect [usr] i'm just as we speak but i've got a saw in my hand i'm just sawing through some plaster board and i can see the down i'll make sure the guys have got enough access and he'll just [sys] that's [usr] he [sys] perfect [usr] said he'll drill into it and do what they need to do yes far away mate [sys] not to worry that's that's fine [usr] five weeks [sys] that's double 189 double 86 double 89 [usr] brilliant let me get back that's [sys] now [usr] o [sys] they they they do close they closed at 6 p.m. now they will open again eight between eight and 9 a.m. probably will be about 9 a.m. and then they will be able to have somebody straight out for [usr] i'll [sys] you [usr] give him a call at 9 a.m. mate can i i'll just repeat that number for [sys] perfect [usr] his mate that's that's [pii] [sys] perfect that's great [usr] i mean thanks for your help [sys] not to worry thank [usr] all [sys] you very [usr] the [sys] much [usr] mate take care bye bye [sys] cheers thank you bye | 6Qualified Lead
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[usr] you on [sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] yes i called earlier to book a drain on blocking and we've booked it for tomorrow but i suddenly realized i'm going out in the evening i wondered if we could unless you can guarantee me a morning slot whether we could shift it to saturday [sys] let me get you the number for our local office i'll be one moment what's the postcode of your property [usr] [pii] [pii] [sys] brilliant have you got [usr] next [sys] a pen to put this number down [usr] say again [sys] have you got a pen and paper to write this number down [usr] no i don't [sys] ok and what's the first line of your address [usr] it's [pii] i'm i'm [sys] ok [usr] out at the moment and it suddenly occurred to me [sys] ok i'll pop you directly through to the office i'll be one moment [usr] that's lovely thank you [sys] it stood how can i help [usr] hi i called earlier to book for one of my drains to be unblocked and we booked it in for tomorrow and i suddenly realized that i'm going out in the evening unless you can offer me a morning slot i wondered whether we could shift it to saturday [sys] what was the postcode [usr] [pii] yes [sys] are you ready to repeat that for me sorry nothing's coming up [usr] [pii] november [pii] and then [pii] [pii] [sys] ok [usr] that's what it is [sys] [pii] [usr] that's it [sys] we wouldn't be able to guarantee a morning slot i'm afraid we'd be able to book it in for an all day of nine till six [usr] the problem is i i'm going out in the evening that's the problem i i [sys] ok [usr] if you arrive at six o'clock that's gonna be a bit of a problem for me could we could we shift it to the saturday the following day [sys] we can do the saturday but the pricing are bit different standard on book rate for a saturday is 225 including va t [usr] no i don't wanna do that stuff and i guess [sys] we'd be [usr] mon [sys] able to put it on for the tuesday or wednesday [usr] god because the strain is blocked [sys] yes [usr] how likely are you to be to for it to be last thing at nine in the evening tomorrow do you have any any idea [sys] and we wouldn't know until tomorrow you can always just give us a call tomorrow and see where it is on the board and then rearrange it then if not [usr] ok i'll i'll have to i mean it's a it's a really simple job you've done it for me before and you're gonna be in and out in about 30 minutes i should think ok if it's ok because what i don't want to do is cancel it tomorrow and then you charge me some cancellation fee if it's ok [sys] no no [usr] tomorrow [sys] we don't do that no [usr] then ok i'll do that then i'll give you a call if i call you first thing tomorrow you'll have the shift stuff all written out and we we'll i'll know where [sys] if you [usr] it is [sys] if you give us a call about between about nine and 10 then we should sort out how the day laying out and then we [usr] ok [sys] should be able to give you a rough time [usr] brilliant ok i'll do that thanks you've been really helpful thank you [sys] that's all right no worries thank [usr] ok [sys] you bye [usr] bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi speaking to [pii] how can i help [usr] can you give me the local number for dinamo please in [pii] in [pii] [sys] sure is that your plumbing or [usr] drainage please [sys] ok and do any of the postcode [usr] [pii] [pii] [sys] [pii] [usr] panic can you say that again [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] thank you very [sys] all [usr] much [sys] right thanks a lot [usr] thank [sys] bye [usr] you [sys] bye [usr] bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service visor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year through to [pii] my name is [pii] how can i help [usr] hello mate you're i was just [sys] how can i help [usr] hiya i'm just looking to i think i will try and book it but is is it possible to do friday [sys] for for what exactly sir [usr] sorry i'm not speaking to the same person it sounded it originally someone come out this morning to potentially look at the drains but it looked it turned out the axis is in our neighbour's garden i need to speak to them this afternoon and then obviously get you guys back out to try and fix the drain [sys] what's your postcode please [usr] sorry mate we've we've got a island in our kitchen and all the plumbing's in it and what's happening is is after about a minute or of using either the tap or whatever it is water starts backing up but outside of the tap from the floor it will eventually flood the kitchen [sys] ok i guess [usr] there's obviously ac a damage somewhere [sys] can i have your postcode please [usr] yes [pii] [pii] [sys] and you said someone came out to you today what's the first [usr] i [sys] line of [usr] i [sys] your address [usr] sorry mate it's two shes and close i did text them back they said just to text them but obviously i thought i'd better phone you guys as well [sys] now you need you probably need to speak to the local office direct because of the nature of the job is it is it is it a blockage not a leak [usr] i think it's a little bit of both i think it's a bit of blocks but there's also there's definitely a leak cos the water's coming back up but i said it's it's coming outside of the pipe and obviously that means i i'd assume that means obviously it's it's got a crack somewhere or something not [sys] it [usr] cover [sys] could [usr] the foot [sys] be [usr] close [sys] it could [usr] to the [sys] it could just be it could be the pressure just bear with me a quick second [usr] ok no worries man [sys] well be me [usr] i don't [sys] is [usr] have a clue [sys] this one ok i'm gonna give you a different number this is gonna be the number for the local office [usr] ok hang on let me just put you on loudspeaker and i write in my phone i haven't got a pen hang on and it notes out if it lets me of course it's not because his name is crap now go on then mate [sys] ok the number to call is [pii] [usr] [pii] yep [sys] [pii] it [usr] [pii] yup [sys] [pii] [usr] [pii] [sys] [pii] [usr] cool [pii] is that not a bit long [sys] no no it's [pii] [usr] ok sorry [pii] [sys] [pii] [usr] was that [sys] yes [usr] sorry [sys] that's correct that's the number to the local office [usr] but ok [pii] ok cool i'll give him a bell thank you very much for your help [sys] sorry let me just repeat that number again just to make sure we [usr] no [sys] have [usr] worries [sys] it because i think i may have made an error it's [pii] [usr] yep [sys] [pii] [pii] [usr] [pii] [sys] that's [pii] [usr] the [pii] [sys] [pii] [usr] [pii] ok that's [sys] that's [usr] perfect [sys] correct [usr] thank you very much appreciate [sys] thank [usr] it [sys] you bye bye [usr] yes thank you | 6Qualified Lead
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[sys] to speak with someone about an existing job press one or for a new inquiry please whether your drains blocked or your taps leaking trust dino edinburgh to fix the job or good morning thank you for calling you're speaking with [pii] how can i help [usr] hi there i just want to double check that i'm on the roster today [sys] what's your [usr] for [sys] postcode [usr] being seen it's [pii] [sys] and can i take your name please [usr] [pii] [sys] it's been dispatched to our engineer mister he's in [pii] at the moment i'm [usr] i [sys] up [usr] that's [sys] for another few hours yet ok [usr] aye no worries [sys] ok [usr] aye [sys] you're [usr] that's fine [sys] welcome bye [usr] not a problem thanks again cheers bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] i was speaking to dad earlier because i [sys] we record calls for quality and training purposes [usr] with him cos then that guy would [sys] dino [usr] put it on [sys] is one of the uk s leading plumbing and drain [usr] and [sys] services [usr] then the too [sys] from blocked drains to burst pipes and busted [usr] you [sys] boilers we're here to help [usr] no right but he's super relaxed and i feel i can't be bothered and i was just i'll bring it with me next week i was gonna take the good thinking i'll take the cream as well and then he's got it and sometimes i just need a whole [sys] our local teams of expert engineers good morning thank you for calling how can i help [usr] hiya i'm just calling up to make a complaint please [sys] ok what is it you'd to complain about [usr] we booked a service which was for someone to come out and review the drains and saw on the that it said no call out for great someone will come out give us a fixed price no obligation great we'll have a look and the phone call we had someone saying right we'll be there shortly by the way is £85 if we touch anything which means we can't give you a quote without spending £85 obviously we've canceled it and now we've wasted days where we've got blocked up drains i'm very frustrated [sys] ok well i can certainly pass that along what's the postcode of where you are i can relate it to that job [usr] it's [pii] for [pii] for hotel [sys] let me see if i can find it then bear with me and what's the house number [usr] er number [pii] [sys] [pii] what what's your full name [usr] it's [pii] [sys] is it [pii] house [usr] that's the [sys] i've [usr] one [sys] got it i've got it [pii] right ok well thank you for letting us know that i'm gonna speak to that local office now and i i don't know why they've done that to be honest it's i've never heard of that before i won't lie to you well i will pass along your complaint ok [usr] great thank you very much [sys] [pii] no i'm sorry that it's happened to you [usr] thanks bye bye [sys] a pleasure take care | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] ohh my [sys] we can [usr] god [sys] get you to the right team if you need any help with a drainage problem press one if you that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes how can i help [usr] yes i'm calling on behalf of a missus [pii] of [pii] [sys] can i take the postcode please [usr] it's [pii] [sys] and then the first time in the [usr] pardon [sys] can i take the first line of your address [usr] it's [pii] [sys] i'm sorry that was there [pii] was it [usr] [pii] and q for queen [sys] what's in the problem [usr] they've got raw sewerage coming up in their garden now what it is it's a row they're at the bottom in the hill of a row of council houses it's been previous issues where tenants the council tenants are throwing all the rubbish down the drain and blocking it [sys] ok [usr] i've just tried to ring the liv west to own the other council houses they don't wanna know i've i've said well the problem is an ongoing issue with your tenants blocking the drain and sewerage coming up in this garden they said they're not even contemplating looking at it and missus [pii] has to sort it out [sys] well whenever someone calls us and they mentioned that there's a potential shared the only thing that we the first thing that we always suggest is that you contact the water company is them on the drains and obviously if they can then work it back to an issue to a particular resident then they can obviously take action against that resident the main reason [usr] ok [sys] of course is are you responsible for what the neighbors are putting down your drains just simply because [usr] you're not [sys] you were further prolonged and whereas the housing association might not be interested obviously the local water company are and if the water company could obviously get hold of the housing association and say it's your that causing the issue where can we go with this because obviously the the chances are that it would happen again because obviously [usr] it keeps happening and these are in their nineties and mister [pii] can't even walk and she was rude on the phone and i said well i i i'm gonna ring out a company and get it sorted and you're gonna pay the bill why should they pay the bill for your tenants being not doing what they should be [sys] abusing these facilities simply that our guys can't touch private the waterboard trains and the water board can't touch private trains but they [usr] ohh [sys] also [usr] right [sys] have they also have their response teams that can come out sometimes they can come to them over the phone depending on if they have the records and then obviously they can [usr] ok [sys] send their own guys out confirm what the issue is if it is their issue then obviously they will solve it and if it isn't then obviously then they'll advise you of that and then you can call us back and we can get somebody out [usr] ohh you've been helpful thank [sys] all right [usr] you much [sys] all right then [usr] alright thank [sys] no [usr] you [sys] problem thanks for that [usr] right thanks [sys] bye bye [usr] a good day [sys] thank [usr] thanks [sys] you [usr] bye [sys] bye bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling deno rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i am sorry i didnt get anything did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] i've just got to cancel it have i can cancel it potential [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] my name's [pii] how can i help [usr] hello my name's [pii] my mum's missus [pii] [pii] she's my husband had to phone for diner rod earlier on this afternoon or this morning and but thames water i just wanted to let thank [sys] i can't [usr] you for now [sys] hear you the line's breaking up i'm sorry [usr] well i can't do any more than talk to you we don't need [sys] try [usr] the [sys] again [usr] you think you go [sys] you don't need the appointment now [usr] can you hear me now [sys] i can hear you again now [usr] just need to cancel the appointment for [sys] can [usr] mrs [sys] i take [usr] [pii] [sys] the postcode [usr] the [sys] please [usr] cro seven pn [sys] first line of the address [usr] [pii] [sys] let me see [usr] and [sys] if i can [usr] it's [sys] find [usr] been clear [sys] it [usr] because she's over 100 the thames water people came out and did it straight away [sys] just looking for it now for you i can't see any appointments on our systems for 58 is it cr 07 pn i can't find [usr] hang [sys] any [usr] on [sys] jobs [usr] hang on no it's cro two qr sorry i gave you my postcode sorry two qr [sys] ok let me try that one and who's [usr] i can't change [sys] who [usr] then see all [sys] called to book the appointment [usr] it was [sys] who [usr] a plumber [sys] called to book the appointment [usr] the plumber man did a private plumber but only because the toilet was severely blocked but then he [sys] we've [usr] rang [sys] got no [usr] 10 [sys] i've got no appointments for 58 is it 58 today i've got no appointments for today in [usr] booked in [sys] there's none for today [usr] no well he said that someone would whoever he phoned at [pii] said that someone would be along today but we don't need anyone now because [pii] has done it [sys] i've got no appointment in anybody in in your [usr] i [sys] name [usr] can't [sys] at that [usr] january [sys] that address [usr] ok that's fine thank [sys] ok [usr] you very much [sys] you're [usr] thank [sys] welcome [usr] you bye [sys] thank you bye bye | 6Qualified Lead
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be offered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative morning dino plumbing [usr] hi there it's [pii] from service and repair at british gas i just wanted to check with you if a job [sys] i'm [usr] was [sys] still [usr] go [sys] here [usr] hello right sorry i thought the line had gone a bit strange i just wanted to check that the jo a job was going [sys] can [usr] ahead [sys] i take [usr] really [sys] your postcode please [usr] it's [pii] [pii] and then it's [pii] [pii] [sys] and first line of the address [usr] [pii] [sys] no open job at all for this address [usr] right ok [sys] she might [usr] i can see one at this side which is really [sys] that [usr] strange and i've been trying to get to the bottom of it all day and i was going to book another one but then when i came up with the job it's showing there [sys] well whoever's booked it hasn't booked it properly because we don't have the visibility of it at our end [usr] right ok see if i was to book a job how long does it take to for it to become visible at your end it's just in [sys] it [usr] case [sys] should [usr] i do [sys] be [usr] it and [sys] immediate [usr] it does the same thing right ok would you mind if i tried to book this it's because it's an emergency call i just don't want to have it not go ahead [sys] that's [usr] properly [sys] fine [usr] right ok i'll pop it through again just now i think what the problem is is there's a landlord with a few [sys] that [usr] different properties and whoever's booked this is obviously maybe booked it in against the wrong one or something [sys] exactly [usr] that's happened right let's see ok i'll just be a few seconds just getting this done for you ok la farm going through sea through select [sys] ok [usr] right ok i'm just going to quickly select that and then it should [sys] ok [usr] show and then i'll get back to the customer and let them know it's still going ahead for them let's see right it's just taking a second or two and then right it's giving me right it's saying that it's all booked and it's given [sys] do [usr] me a reference [sys] you wanna give me [usr] number [sys] the reference [usr] i don't [sys] number [usr] know if that makes any difference certainly it's by [sys] yep [usr] dash wo dash 371 0626 [sys] that's come through [usr] good that's and it's got the right address in that [sys] it's all on that [usr] [pii] fantastic thanks very much for that see with it being an emergency i thought if if i try and do this again and we've got a problem again then it's just gonna be a bit it could be one [sys] ok no worries [usr] that that's [sys] thank [usr] great but thanks [sys] you [usr] very much for that [sys] cheers bye bye [usr] thanks very much thank you thanks bye bye | 6Qualified Lead
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[usr] his car [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino how can i help [usr] can i can you please send the pillow for me please let go hello [sys] what's your postcode madam [usr] [pii] [sys] did you call in earlier on and then has an engineer not been round yet or give you giving you a call [usr] but you sent a drainage engineer and he he said i needed a plumber and he couldn't help me [sys] you said you need a plumber great right ok did he say well i'll check the notes but i'm assuming he said this why is it the soul side could burst and you need to replace it [usr] it's not there's no blockage there's no blockage he said [sys] there's no blockage [usr] he said to say that there's no blockage i just need a plumber because the soil stack is leaking but not as a result of a blockage it's just got a crack [sys] gotcha [usr] in it and then book [sys] got you [usr] five [sys] i'll see his notes now and then sorry [usr] i did try to say this this morning but he couldn't help me can you please just send me a plumber that can help me because i'm desperate [sys] no problem i'm booking it for you now madam we'll get a plumber out to you asap and i'll do the same thing as last time i'll give the plumber company local office sorry a call and just speak with the manager again to try and push an engineer out to get someone out for you asap as a priority just to confirm a few details obviously name is [pii] got a contact number here [pii] it's number [pii] [usr] but please don't send a drainage engineer it's a plumber that i need there's no blockage [sys] i'm 100 100% you obviously we did have to send a drainage engineer initially because of the sewage overflow it sounded it was a drainage issue but the second thing is now which is the only other thing which is plumbing i'll get a plumber out for you now ok [usr] ok do when it'll when it'll be here [sys] i don't but i said it will be today as an emergency and i'm gonna push them to get out to you now as i can understand you're quite upset [usr] ok [sys] ok all right [usr] ok [sys] alright let me give them a call for you now all right [usr] ok [sys] all right take [usr] you [sys] care [usr] know how [sys] take [usr] how [sys] care [usr] long [sys] bye [usr] has [sys] bye [usr] this been booked [sys] you'll get a confirmation text [usr] ok a confirmation text [sys] in the next couple of minutes [usr] ok thank [sys] all [usr] you [sys] right [usr] bye [sys] all right take care bye [usr] and | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or you have an existing home care policy it's three did that you can now book rainy services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] one second [sys] hi you're through to how can i help you today [usr] hi i we've got a property in [pii] i just want to get a quote on twice yearly maintenance to to flush out the drain there's a smell coming from the manhole and i think we're just talking about regular maintenance [sys] right ok right can i take your postcode please [usr] yes it's [pii] [pii] [sys] thank you and is it for plumbing or drains [usr] drains [sys] thank you right ok just bear with me two moments i'm just gonna put you on hold for one second are you ok just waiting [usr] ok thanks [sys] thank you [usr] you feed the den just half eight feed the boys just give them half each [sys] a you're alright [usr] hi [sys] what i'm gonna have to do if you are trying to set up a maintenance thing i'm gonna have to pass you over to your local office as they can go through everything with yourself and what would happen [usr] ok that's great [sys] i'll pass you over now [usr] thank you very much [sys] no worries have a nice day [usr] and you [sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes [usr] ok [sys] good morning [usr] hi i've got an office in [pii] we're an old townhouse in [pii] we we've got a manhole on our basement and we periodically we get it gets a bit smelly i think the drains get a bit all blocked up i just wanna get a quote for maintenance probably twice a year just to flush it all out to make sure it's all [sys] ok it's [usr] ok [sys] do you wanna send us an email and then [usr] ok [sys] we can reply to that with all the quotations you're just looking for a yearly maintenance for two times every year right what's the postcode of the state ma'am [usr] it's [pii] [sys] ok i just wanna double check whether we cover that area we do cover the [pii] area i will give you the email [usr] ok [sys] address if you can send the email to us and then explaining the what's the service requirement what service you require [usr] ok [sys] and then we will reply to that [usr] ok your email [sys] that's [usr] address is [sys] [pii] at [pii] [usr] [pii] ok [sys] all right [usr] and that's all one word no ok all right [sys] [pii] [usr] ok i'll do that now [sys] all right thank you bye bye [usr] ok thanks bye bye | 6Qualified Lead
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[sys] hello you're through to [pii] speaking how can i help [usr] hiya you've done a job for me a couple of times at my property the last guy who went out cos we had he had to go out twice he sent someone out twice and they [sys] i [usr] said to me that it was to do with [pii] door's drain that was blocking our one [sys] right [usr] now i was trying he's saying that there's not an issue with his one blah blah blah is there anything that you can do me send me an email telling me what the fault is that i can forward it over to him [sys] let's [usr] cos i [sys] have [usr] don't [sys] a look [usr] wanna [sys] what was the postcode what was the postcode sorry [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] thank you that's [pii] [usr] [pii] [sys] let's see what we've got here right it looks we attended the site and we cleared the blockage [usr] sorry [sys] we've got down our on on in work notes are cleared blockage and manhole leading to gully using wod cleared and tested full flow restored [usr] ok that's strange cos the we sent them out twice we sent the guy out twice cos it was still blocked the the second time round when they came round they said to me that there was grit coming from next door and [sys] bye [usr] it was next door was causing my aunty block [sys] ok when what was the date that we came out [usr] i can't [sys] standard [usr] remember [sys] rate [usr] my love [sys] well ok are we not are you wanting it to me [usr] mean [sys] or is it [usr] do [sys] just [usr] i stand in this situation to be fair cos i don't really wanna pay again [sys] no of course [usr] if [sys] not [usr] it's if it's causing if it's someone else causing it [sys] in the first time we went round it was on the 31st or the seventh does that sound does that sound correct [usr] sounds about right [sys] it says under site if our gully to be blocked for a gully to clear blockage full flow has been restored gp free to be paid off a landlord is paying bye on the machine and then we came out again on the seventh alright what was the name [usr] my name [pii] [sys] ok and it was [pii] [pii] [usr] [pii] [sys] we he does what he came out the last time he came out was the seventh of the eighth and you do have a 90 day guarantee it should it might be covered two minutes let me find out that's covered for you [usr] ok [sys] thank you hello [usr] hi [sys] and it looks it is still under hm sorry no two moments sorry wow [usr] when it was well we're trying we're waiting for the we can get it we can cos at the moment we can't even drive it cos he smashed it well listen in the next couple of days buddy we we're aiming to get it in i will do that you're waiting for probably come back and 0 100% one that cheers bro cos as as you can see we can't even move it we are trying our best boilers or something i mean he snapped everything off you can't even steer it but we are we are on it we are on it i mean we've got the parts there but they sent them the wrong one now we gotta wait again huh right now they gonna be cheers bro thank you the same one that they got on the front as well we moved from there to here thank you bro thank you very much fucking people complaining about the bmw out there [sys] hello [usr] hello [sys] hello hello [usr] hi hi [sys] thank you for your patience and unfortunately we won't be able to come back out under guarantee as in the guarantee will be avoided now [usr] ok i don't understand where you're standing [sys] we can come back out to you but it will need to be paid again unfortunately we've got nothing on the notes to say that what the that you said that from the engineer and we can message them and see if they remember the job at all and if they remember saying that [usr] right [sys] but it was about two months ago i don't know if they will remember it [usr] alright let me let me speak to the neighbor again and i'll get back to you and see [sys] ok no problem [usr] ok thanks [sys] thank you bye [usr] bye bye | 6Qualified Lead
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[usr] bye [sys] hello i'm in [usr] hi hi hi hi [sys] hello [usr] you hello can you hear me hello [sys] hello [usr] hi you hello can you hear me [sys] yes [usr] you you you went to appointment appointment for me before christmas but i'm still looking for the engineer quote for the next step [sys] what's the postcode [usr] it's [pii] [pii] [sys] what's the [pii] [usr] [pii] [pii] [pii] bye [sys] right ok is this in regards to the appointment that went ahead on the 23rd [usr] it [sys] i can see i can see the engineer that attended has passed it back to british gas it's not something we can do it needs them he's a gas engineer [usr] no no no it's it's about the plumbing it's about plumbing at the back garden it's not a gas [sys] the job that come through on the 23rd was heating isn't working but hot water is still working [usr] no no no not that one are are you dying or [sys] yes [usr] the there's another appointment for the for the plumbing at the back garden the drainage the drainage was blocked may maybe it's not the 20 23rd but roughly clo close date [sys] that's [usr] i can't [sys] the that's [usr] remember exactly [sys] is this appointment for drainage [usr] for the drainage [sys] no we don't we don't cover this postcode area for drainage we only cover essex you'd need to call british gas [usr] this is the number the [sys] this [usr] number [sys] is [usr] they [sys] the wrong [usr] they gave [sys] local [usr] to me [sys] this is the local office we only got the essex patch for drainage this is the wrong number for the local office [usr] do do you have the correct number because i called british guys several times they just gave me the wrong number i don't know how they contact you [sys] they're probably [usr] but [sys] giving [usr] they just [sys] you [usr] gave [sys] the wrong [usr] me [sys] number [usr] the wrong [sys] because [usr] number [sys] they're they're giving you the wrong number because you're asking for plumbing when you need drainage i can try and have a look if i can find the number for you bear me a moment hello [usr] see you [sys] when you're ready [usr] sorry [sys] let me know when you're ready [usr] i'm ready [sys] 0208 778 2211 [usr] ok all right thank you very [sys] thank [usr] much [sys] you bye [usr] hi | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon you through to you're speaking to how can i help [usr] excuse me i have an issue with my wc and the bathroom [sys] ok as in what's [usr] slash [sys] going on gosh it's not working [usr] water [sys] though [usr] go up rather than going down [sys] ohh right ok it's not draining [usr] again it's going up up up yes [sys] it's not draining it's backing up in the ball [usr] it it's reaching all the way to the sea exactly [sys] to the top right ok and then is that the only child that you have or have you got another [usr] this is what i say [sys] no no no did [usr] i have [sys] you did [usr] anything else [sys] you have a do you have another toilet how many toilets do you have in the house [usr] it's one [sys] i'm just checking [usr] 45 [sys] you have got another toilet you can still use [usr] i have i have yes yes [sys] yes [usr] yes [sys] right [usr] i have [sys] i'm just checking and do you have a contract with british gas for plumbing and drains or [usr] i just we have with the british gas but i'm not sure about [sys] let me check what's your postcode please [usr] u one x [sys] sorry you're breaking up what's that [usr] w one x [sys] i've got one x but i'm missing the beginning part [usr] on that one [sys] the line's not very good i'll ring you back try and see if i get a better line | 6Qualified Lead
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[sys] thank you for calling dina road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for reception if the extension number you are calling please enter this now [usr] i haven't but [sys] good afternoon down road [usr] hi how you doing buddy i was hoping to see about getting a call out from one of your guys to clear a drain working at a commercial premises and the the toilets are backed up [sys] ok we're pretty much fully booked today it wouldn't be today unfortunately unless it needs done out of ours [usr] what's the out of a [sys] if you can tell me the name of the business and where it is i can start talking to you about it it's just i can't be specific until i know the location and stuff [usr] ok no problem it's it's in mask it's mccullough is we have us just there god [sys] ashley's [usr] no [sys] place [usr] well it's not the one in [pii] it's the one up in sk [sys] a your food one dead on no problem give us a wee second normal a guy called you i sure you not [usr] no [sys] no [usr] no he he deals with a lot of the contractors [sys] a he normally rings me what is the issue you have because i'll tell you what it is [usr] it's [sys] i [usr] recurring [sys] have one guy [usr] body [sys] available but if one guy available but the majority of commercial stuff needs two guys [usr] right what he needs to do is to lift the foul drain cover and essentially clear the two gullies but have two cubicles in the the downstairs lavatories the gents and he just needs to clear the two gullies running into the fire [sys] is there any internal man [usr] no [sys] right ok and is the two gullies accessible can you park beside them no worries we left and where abouts it's affecting the toilets did you say the male or female sorry [usr] it's the mail the [sys] you [usr] access [sys] know [usr] would be through our rear yard [sys] just mckenny road is it no [usr] it it is [sys] [pii] and what's your name please [usr] my name is [pii] if you wanna i'm a worries manager here if you wanna pass my mobile number on to him if [sys] go [usr] he [sys] for [usr] needs [sys] me [usr] to [sys] if you can i'll try and get them up to you [usr] it's [pii] [pii] [sys] [pii] ok do you ip os or anything [usr] do we do what sorry [sys] do you provide [usr] ppo [sys] p os or anything [usr] ii i can get one raised we just need to know what the cost is buddy [sys] the cost for one man for up to an hour is 100 and 45 plus fat and nine times [usr] i'm [sys] out of 10 you can complete within the hour [usr] 1 45 plus five ok ma i'll get that raised now where do you want me to forward that on to yourself [sys] i'll give you my email address now it's most likely going to go through because i believe we own by i work for operations manager for them as well [usr] ok [pii] [sys] you might need to raise it to them email address is [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] ok [sys] it's [pii] [usr] but i [sys] and i don't know [usr] i'll get that raised now it shouldn't [sys] get [usr] be really [sys] on i'll get someone [usr] more [sys] up to you as soon as i can shoot [usr] half [sys] me [usr] an [sys] any [usr] hour [sys] more [usr] an hour [sys] than 174 [usr] done [sys] gross [usr] a 22174 sorry [sys] 145 [usr] do [sys] plus five [usr] can you just confirm when he when when he's gonna [sys] i'll [usr] be here [sys] confirm on the email straight away as soon as you send me a message [usr] right perfect you [sys] all [usr] ready [sys] right thanks [pii] [usr] cheers [sys] bye [usr] mate bye [sys] bye [usr] bye [sys] bye bye | 6Qualified Lead
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order [usr] the card [sys] to help [usr] number [sys] us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drainin repairs or [usr] we [sys] hello [pii] [usr] hello [pii] i've got a business in [pii] and we have a blocked toilet i wonder if somebody could come out and have a look at it for me please [sys] what's the postcode [usr] [pii] [pii] no jp sorry you got you got me to my home address and the work address then [sys] bear with me my computer's just taking a minute to load [usr] cos this toilet is driving me insane [sys] ohh bless you it is a different franchise that do the drainage in your area but i can give you their number [usr] right [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and that is a genuine number it's not me taking the mick [usr] i bet you get that all the time [sys] ok [usr] don't you is that a real number [sys] all the time [usr] right are they still dina [sys] still [usr] rod [sys] diner or just a different franchise [usr] right ok all [sys] alright [usr] right lovely thank you very much [sys] take [usr] thank you [sys] care [usr] bye bye [sys] bye bye | 6Qualified Lead
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[usr] welcome [sys] welcome to [usr] to [sys] dino east midlands please note all [usr] all [sys] calls [usr] calls [sys] are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three if you're calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two hello plumbing [usr] hello [sys] right what's the [usr] good [sys] postcode [usr] morning i wonder if can i speak to [pii] at all what's for the address i'm ringing about [sys] and what's it in regards [usr] [pii] [sys] to right just [usr] er it's [sys] one second [usr] about [sys] please [usr] a quote [sys] are you going [usr] she [sys] to accept [usr] emailed to me last week [sys] are you calling to accept the quote [usr] thank you love sorry well i'm coming i just want a couple [sys] it's [usr] of [sys] a him [usr] queries on it i just want to clarify with her [sys] no worries thank you just one second [usr] ohh i beg your pardon [sys] i'm just gonna pop you through now [usr] thank you love [sys] hello it is [usr] hello is that [pii] hello good morning i'm ringing regarding a quote you've done for a basin and er fitting [sys] what [usr] pipes [sys] was it [usr] for [sys] for sorry [usr] [pii] [sys] to [usr] that you sent through to me last week [sys] jesus yes yes [usr] to fit [sys] yes i remember [usr] er supply and fit white base and waste and taps and [sys] yep [usr] i just wondered i've just got a couple of queries really with regard the quote just to clarify the new sink and pipework [sys] we're either gonna [usr] that you put in will address [sys] we're gonna [usr] the [sys] have [usr] blockage [sys] to cut that waste anyway [usr] in the [sys] once [usr] current [sys] it's cut [usr] sink won't it [sys] we'll be able to access it to unblock it we may have to replace some of it maybe all of it [usr] it'll just cut [sys] yes bye [usr] but it will obviously [sys] ok [usr] address all that the the sink will be usable [sys] ok [usr] now obviously you sent me can you sent me a picture it's very difficult to ascertain the size of the [sys] bear [usr] basin from [sys] with me [usr] that can you give me any dimensions on that [sys] morning and she trying to look i think it's 600 i'll just check it's 5 75 70 wide long [usr] ok [sys] the [usr] love [sys] the height is the width the width is 5 70 [usr] hi [sys] depth is 4 60 height is 8 40 8 840 mil [usr] and the height is sorry what sorry i missed [sys] if you always [usr] that height [sys] to imagine a meters 1000 to 8 40 [usr] 804 [sys] if you just take a [usr] millimeters [sys] take a difference [usr] talking about [sys] off [usr] aren't we ok now [sys] yep [usr] the taps that [sys] ok [usr] you've er put in your quote their roundhead taps the gentleman is elderly [sys] yes we [usr] i was [sys] can [usr] thinking [sys] do [usr] more of a [sys] have a [usr] do [sys] look [usr] you do any other tap a lever [sys] let [usr] tap [sys] me have a quick look at the price difference [usr] i will that affect the quote [sys] tomorrow no there's not much in it there's not a couple of quid we wouldn't we wouldn't charge we wouldn't add that on that side no that's fine [usr] no ok the other thing is i'm being very picky now er would it be possible i know that tap has that pedestal has got two [sys] yep [usr] hot the hot and cold feed [sys] let me see if there's [usr] is [sys] a price [usr] it [sys] difference in that [usr] you [sys] but [usr] do a basin [sys] i don't [usr] that [sys] think there will [usr] could [sys] be [usr] have one mixer tap [sys] know you better know ok no again there's not much in it it's a couple of quid -huh [usr] right we can have a i'm just gonna go and do some measurements and i'll come back and er cos i think we're more or less we need it doing [sys] that that would change the price a little bit [usr] if we have [sys] because [usr] a a mixer [sys] the the single [usr] lever [sys] taps [usr] tap [sys] are [usr] rather than a [sys] are a little bit more [usr] would it [sys] expensive let me have a quick look with me [usr] how much are we talking about [sys] we got about 17 17 £18 for a set of caps a single single lever base and tap cheapest one no for about 50 quid 50 60 quid instead [usr] will that be the [sys] it does it does put a bit on on it [usr] ok well i'll i'll i'll clarify that and [sys] is [usr] get [sys] no [usr] that [sys] difference [usr] confirmed [sys] though [usr] but the the if we had two lever taps instead of the roundhead taps you the the quote would be the same ok all right i'll just let me just check i've got all my questions answered da da da [sys] we could probably get it done this week i would have thought [usr] and how soon would you be able to do the job once [sys] ok [usr] we gave you the go ahead ohh excellent that'd be very good alright leave that with me then [pii] if i get just confirmation cos as i say i'm just gonna pop up the [sys] yes [usr] house just do those measurements i'm sure it's gonna be fine it's [sys] ok [usr] just [sys] perfect [usr] hard to visualize isn't [sys] thank [usr] it [sys] you bye [usr] pictures and er i'll come back to you later today alright thank you very much [pii] for your help bye bye love | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to [pii] how may i help [usr] hiya we've got a problem with our outside drain it's just outside the kitchen window i've noticed it to well it was just this afternoon we've just noticed it but it's bringing up all toilet things [sys] my toilet [usr] er [sys] waste dessert st [usr] toilet [sys] ok [usr] waste it's all coming up i've as soon as you put the kitchen tap on it comes it's lifting it all up as soon as i've flushed the toilet it's flushing it all up and i i'm looking out the window at it now and it's completely to the top [sys] ok [usr] i mean me and my son's try to get a spade and do what we can do what i mean but [sys] no [usr] obviously [sys] problem [usr] we've got dogs and all sorts of [sys] can i just ask do you have british gas home care cover [usr] no [sys] no that's fine can i just take your postcode and i can just see if we're booking in the area [usr] [pii] xt [sys] is that [pii] [usr] well between tech er [pii] zero xt [sys] let's see i'm sorry we're not booking at all in that area for some reason we can't book that local that local office i am [usr] right [sys] sorry [usr] who's the best place to get in touch [sys] i don't [usr] with [sys] know we we're [usr] that's [sys] unable to recommend anybody just because if if it comes back if it's not a good service it would come back to us i am sorry we've just had notification today that we can't book our local office i'm [usr] right [sys] sorry i hope you get it sorted [usr] god i know all right [sys] ok [usr] not to worry [sys] bye [usr] thanks [sys] bye [usr] a lot bye | 6Qualified Lead
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[sys] thank you for calling dino [usr] i know [sys] [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] i remember [sys] good evening thank you much for calling british gas this is from home care services how would you to be assisted [usr] hi [sys] today [usr] i'm i'm [pii] i'm a home care customer and i'm ringing about problem i had [sys] right [usr] with a with a nine award appointment today can i give you my home care number [sys] yes [usr] it's [sys] you can [usr] [pii] [pii] [sys] right [usr] [pii] [pii] [sys] ok thank you please bear with me for a moment [usr] i that [sys] package perfect can you confirm your [usr] yes [sys] full name for me [usr] it's [sys] please [usr] [pii] er [sys] ok thank you [usr] it's [sys] and your address [usr] [pii] [sys] ok what ok [usr] no idea [sys] thank you let's see what we got here [usr] sorry sorry i didn't catch that there's a crack on the line [sys] no it's fine i was saying let me look through the appointment and see what happened [usr] can i can i explain what what what happened to what happened today but before i do i i'd just to say that we've been british gas customers [sys] ok [usr] for for home customers for for years and the the gas engineers are are brilliant [sys] perfect [usr] the electricians are fine but i have endless problems with with dino and i i last year it was bad [sys] we [usr] we [sys] have [usr] made a complaint about this and we got some compensation from british gas the latest problem is that our toilet was blocked i rang up on wednesday [sys] sorry [usr] afternoon about about 10 past three made a made an appointment they said we'll come saturday i told [sys] wait [usr] them the toilet was blocked today we got up early [sys] no [usr] waited around for about [sys] sounds [usr] 10 [sys] good [usr] hours because they have an 8 to [sys] about [usr] 10 window [sys] you [usr] the engineer turned up at the climber turned up about six and said ohh i'm not dying a rod i was told the toilet wasn't flushing not not his fault but the whole thing was a complete waste of time and as you can imagine i am completely fed up and i i am [sys] i'm really [usr] fed up [sys] sorry [usr] know it's not your fault that i would to take this up yet again with british gas customer service i don't know what it is about dino but their their administration is just just terrible and i still haven't had my toilet unblocked [sys] ok let me look into this [usr] it's all i've got the name the person i i spoke to er amal on it was about i think it's about 10 past [sys] the [usr] three last [sys] ok [usr] wednesday which was [sys] seven [usr] the i think it was the fourth [sys] one thing [usr] don't i [sys] i i the [usr] no [sys] beginning but ok i'm gonna change this date and book it for you let's see let me see if we change this [usr] i mean it i mean obviously [sys] then [usr] we [sys] i'm gonna [usr] do i mean look we do [sys] hm [usr] have other toilets but in view of what happens again i mean i really don't see why i should wait another 10 hours for somebody to turn up i'd to make a timed appointment about this [sys] no i can get someone to come on monday then and look into this again and i'm gonna add on the notes that you want someone else a specific plumber to fix the issue because the toilet is still unplugged [usr] that's right i that would be very helpful look what does this mean but whatever last time we did this last year we made that we reschedule something else they didn't turn up till about six o'clock no they rang about [sys] i was [usr] five [sys] thinking [usr] o'clock and canceled again and then then when they finally turned up it was about mid afternoon i mean it was given no priority whatsoever and the person i spoke to said that they do that and i'm sure you will but it's just as i say it's just i know [sys] i will make sure that i get the right person when i add on the notes that it it is also unplugged [usr] i know if they could come monday that [sys] yes [usr] would be that would be very [sys] i just [usr] helpful [sys] did perfect 8 to 6 but now would you me to since you just mentioned how angry [usr] a absolutely [sys] you are regarding this [usr] i propose [sys] would you me [usr] to [sys] to [usr] mean i will definitely i i will do and if you give me the dumble customer service at british gas i mean i propose to ring them on monday i mean i mean [sys] this [usr] they really [sys] is this [usr] i mean [sys] is [usr] they [sys] the [usr] really [sys] number [usr] let the whole organization down it's such a shame because as i say the the british i mean we had the engineer doing our boiler on on thursday who was who was first reached [sys] i can open a complaint here and close it out send it to the business that they are aware of what happened and they try to make means to fix this situation that it doesn't happen the next time is that fine with you [usr] that that that's right could i could i have an email or something confirming this [sys] let me see if i can get this email for you just bear with me [usr] i [sys] what's up [usr] we are on email that would be very helpful if i could book an appointment [sys] i [usr] for monday [sys] miss ok wow let me see if i have it here ok i'm just gonna put you on a brief [usr] yes [sys] hold [usr] yes fine [sys] and [usr] fine [sys] see if i'm [usr] fine [sys] able [usr] sorry [sys] to find [usr] i'll [sys] it [usr] just get [sys] thank you much for holding you can email customer customer complaints at british gas dot co dot uk [usr] i think i'll probably do that and when i when i at bg [sys] but i've sorted it out here on my end too i've added even on the notes for the job that the toilet is unplugged [usr] ii i how [sys] and [usr] i [sys] the last person who came [usr] i know this is all a waste of time [sys] very [usr] but [sys] cool [usr] i mean i'm sorry to say this it's not it's not it's not of course your thought about whatever you do about dino i mean nothing changes i mean really need some someone to just just take their hand i mean you get a series of pointless texts saying we're [sys] in [usr] doing [sys] the [usr] your job [sys] hm [usr] today and the engineer is coming but i mean when he when he does come it's absolute disaster [sys] you really [usr] could [sys] can [usr] i make a note of your name [sys] this is [pii] [usr] [pii] thank you [pii] you you've been marvelous and [sys] thank [usr] thank [sys] you [usr] you very [sys] much [usr] much [sys] i do [usr] for your [sys] appreciate [usr] help thank [sys] that [usr] you [sys] ok [usr] bye bye [sys] enjoy the rest [usr] and [sys] of your evening [usr] you bye bye [sys] goodbye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi i wonder if you can help me i just wanted to find out if it was possible i could get one of your experts to come down and unblock our drains please [sys] ok do you have a home care policy [usr] yes i do [sys] that covers him in the drain [usr] i'm not sure [sys] ohh i'll have a look for you what's the postcode [usr] it's [pii] [pii] [sys] and the address [usr] it's [pii] [sys] and what name is it [usr] it's far in the mood [sys] i'm just searching now all right it's only for your boiler isn't it the cover you've got [usr] i would assume [sys] it's it's not covering your plumbing and drains ok are you the property owner did you say and you're and it's [usr] i'm the property owner policy holder [sys] it's where you live ok for a standard unblock between the hours of eight and six monday to friday it's 100 and £80 the engineer comes out and finds it's anything different then he'll let while he was there [usr] right it's 100 and 80 [sys] for a standard unblock [usr] right ok and how soon can you get somebody out to [sys] we'd [usr] me [sys] have to put the job in i mean what's the issue there what's blocked [usr] right it's the the drone that's obviously on the the side of the house that up to the brim and overflowing which is now causing the bath to to to for for for when we have a shower the water doesn't go down or if eventually it does go down it goes down really slowly it comes up in the bathroom sink as well as [sys] dear [usr] the kitchen [sys] right [usr] sink [sys] ok and are are [usr] right [sys] they [usr] exactly [sys] your only bathing facilities [usr] yes [sys] we we'd be out today or tomorrow [usr] today [sys] i mean [usr] or [sys] without [usr] tomorrow [sys] putting the job in i wouldn't be able to say definite but if they're only if they're your only bathing facilities it would definitely be tomorrow at the latest [usr] right ok let me just run the price by my husband [sys] of course [usr] can [sys] you can [usr] i give you a call back give me five minutes [sys] no [usr] let [sys] problem [usr] me just call him and then i'll call you back [sys] thank you take care [usr] all [sys] bye [usr] right cheers thank you | 6Qualified Lead
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[sys] thank you for calling dina ra covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one but i [pii] speaking [usr] hi was i just speaking to you about [sys] you was yes yes she was [usr] ok [sys] yes [usr] right 20 27th is no good 28 [sys] right the 28th should be ok i'm just pulling up the screen now the 28th is fine [usr] the problem is if you say you're there between this time and that time they they can't just they've got to work as well can you give a specific time [sys] well this far ahead now because we don't know what other jobs is gonna come in between now and then and where you would be on the list [usr] that's a bit off [sys] right the only [usr] we've we've got we've got to come to [pii] i mean from [pii] [sys] right the only other option i could do is the second of january and i could be on site for nine o'clock [usr] no we're coming from where a little bit nine o'clock [sys] would [usr] i can't [sys] you would [usr] see [sys] would [usr] i can [sys] you [usr] you can [sys] a [usr] why [sys] pardon [usr] can't you give us a date on the tw a time on the 28th [sys] because we don't know exactly what time the engineer will get to you [usr] but you don't know what time they get you on the second surely [sys] yes because i can come to you on the second i can't i can't come to you on the 28th because i'm up on annual leave i'm back on the second and i could meet you exact in an exact time [usr] it's the second in the afternoon can you do it in the afternoon [sys] on the second yes [usr] ok right let's do that [sys] alright [usr] but [sys] it's a second [usr] what i've got now t i've [sys] pardon [usr] got to go back and and make sure the estate agents open on the second [sys] right ok [usr] right let's let's put it in for the second [sys] yep and what time would you [usr] we we after 12 would be good because we've got to drive from [pii] [sys] right ok not a problem after 12 [usr] we want a full t cctv examination of the drain [sys] right ok can i have the address of the location [usr] it is [pii] [pii] [sys] you need hearts don't [usr] do [sys] you [usr] you want me to spell that [sys] no it's ok i've got that and the postcode [usr] [pii] [sys] yep [usr] [pii] [sys] [pii] ok that is £300 for a recorded cctv with a full report ok ok then i'll i'll i'll pencil [usr] sorry [sys] that in for this [usr] hold on a second sorry i'm gonna put it all in i don't want you to go until i've done it [sys] right ok [usr] that what what time did you say [sys] you said after 12 i could be there for 12 [usr] 1212 o'clock is fine i will put it in dreams and it's £300 and how do we pay [sys] by card on [usr] at this time [sys] at the time yes we won't release a report until you've paid anyway [usr] right ok [sys] ok can i just [usr] that's [sys] take [usr] great [sys] a contact phone number please [usr] [pii] [sys] yep [usr] [pii] [pii] [pii] [sys] ok i'll meet you on site at 12 o'clock [usr] ok if they if they can't do it because they've got the keys or we'll come back correct [sys] that's no problems [usr] all right ok [sys] ok [usr] thank [sys] then [usr] you [sys] bye [usr] bye [sys] bye [usr] bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to talk to how can i help you [usr] yes good afternoon i'm speaking on behalf of a very worried lady here she's an older lady but she's not a daf lady but she's just had out to say that she's got the leak underground outside of her house somewhere outside obviously in the angle water drainage and they've told her to get somebody with a mole well i know that your ones that came to me when i had it outside pipe and rectify the problems could you tell me the best way for her which for her to go a waters they've just left her now the inspector's been out and said that they they don't know exactly where it is outside but she's got to find it she's she's not insured she's got money to pay for it she gonna have to find somebody with a mold as i say but i know your din and plum department have a mold because they they been out as i say to me and used it [sys] that's fine i can book a job in now and get some of the outs do you want me to do that [usr] well no let me get back to her and i've got the right number have i here and when can you just tell me when would be roughly the earliest you could book her in [sys] probably tomorrow now [usr] ok right then i've gotta get back to her now and she's a bit upset about it at the minute which is why i volunteered to do this [sys] what part of the co what part of the country are you sorry [usr] i'm in [pii] we're in [pii] if sax will be a little [sys] ok just let me let me just check on the postcode what's the postcode thank you [usr] i don't know her her post code but but you can you can check on mine i'm just she's just round the corner on [pii] i'm on [pii] [sys] go [usr] we're we're four minutes walk away from each other if [sys] ok [usr] i [sys] i'll check check on your postcode go on [usr] [pii] [pii] [pii] [sys] one minute and there's no sewage over for it it's just a leak [usr] but [sys] that's [usr] nothing nothing at all they've already been out and they've apparently they've dug on the pavement they found one part of the leak still leaking she's losing 4/4 liters an hour now one of it's not enforcement she's worrying herself [sys] why could why why could angry [pii] not do it though i don't understand [usr] because they said they haven't got a mole [sys] right ok is that the only reason that's that's [usr] apparently [sys] a bit anyway [usr] that's the only reason they haven't got a mold [sys] ok ok one minute thanks the only thing this is i'm i'm very sorry about this because where where she's based at the moment they are un unable to take any further bookings on demand what where you have to pay because they've got many many jobs on the system until further notice at the moment that's why i had to check it [pii] area [usr] no [sys] they've got many jobs [usr] what what what would is there an alternative company [sys] well the best thing to do is to contact they say and contact a local drains company in the [pii] area [usr] we can't get anybody there's nobody that can do it [sys] what do you mean [usr] well apparently it's that she's checked and there's nobody that's got a mole that will do it [sys] well well that that's what i'm saying but there's nothing dino world that have not got they're not taking any we've got there's too many jobs on the system there's no point in putting a job in when they when they cannot get there [usr] that's right i'm gonna have to tell her that and er you [sys] i'm [usr] don't [sys] sorry about that [usr] you haven't got a list of anybody that can do it have you i i'm i [sys] no [usr] just [sys] i i work i work in [pii] i don't work in [pii] area but obviously [usr] sorry [sys] we book [usr] no [sys] for [usr] or [sys] the [usr] you [sys] whole [usr] wouldn't [sys] country [usr] know i don't know where to go tell her to go from here that's the problem ok well thank you for your help anyway it's [sys] ok all [usr] at least [sys] right [usr] i know [sys] sorry [usr] that [sys] about that [usr] that's something no that's ok no worries thanks very much [sys] thank you [usr] your help [sys] no problem thank [usr] you bye [sys] you [usr] bye [sys] bye now [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy [usr] fuck [sys] clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to here at [pii] how can i help [usr] hi there i've just booked the job i'll give you the reference it's dywzwo 3478260 [sys] 8260 at the end sorry [usr] yep [sys] ok because i can help [usr] it's it's showing as the wrong address for some reason i just need to correct the address [sys] i'm just gonna run the reference number by you again because it's not coming up with anything it's dywo 3748 [usr] yep no no no no no no 347 [sys] 347 that's the opposite way around apologies there 47 [usr] [pii] [sys] and you said the address is wrong [usr] yes [sys] what address should we have down for [usr] the address is [pii] [sys] ok that is right a second i'll have to close it down and redo it for you sometimes this happens when it's done online it prepopulate as well from from anything and it books on [usr] all right if i if i if i just cancel the booking online and then redo it online do you think [sys] that's [usr] that [sys] not a problem [usr] that [sys] as long [usr] would [sys] as before [usr] work [sys] you hit confirm just make sure that it's showing the address you want i've canceled this one down for you as it's the wrong [usr] right [sys] address that's fine if you wanted to read it online that's not a problem at all ok [usr] all right i'll i'll do that in that case [sys] it has on [usr] that [sys] your [usr] that [sys] request [usr] job's [sys] would [usr] been [sys] it be in the wrong [usr] now [sys] address of course [usr] yes [sys] bye [usr] ok [sys] now [usr] no problem all right ok thanks then cheers bye | 6Qualified Lead
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[sys] good afternoon [pii] speaking can i help [usr] yes i think you can one of your lovely engineers came out to us on this monday and we're in a new build house and he rodded our drains which were blocked up and he found a cement bag in there and ii i know that is why they were all blocked up could you possibly send me even by email an an invoice it was 100 and £70 [sys] yes [usr] mentioning [sys] that's me [usr] mentioning excuse me [sys] that's [usr] it mentioning [sys] ok [usr] mentioning that er removal of a cement bag in the drains [sys] certainly if i can take your postcode [usr] yes it's hold on i do a l two three qw [sys] ok and the first line of the address [usr] it's [pii] [sys] ok and your name is [usr] [pii] [sys] [pii] where would you me to do you want me to email it to you [usr] yes please that would be lovely [sys] what's your email address [usr] right it's [pii] [pii] she [pii] [sys] [pii] [usr] [pii] [sys] ok i shall get that arranged for [usr] thank [sys] you and get that over [usr] you [sys] to you [usr] much that's [sys] you're [usr] helpful [sys] more than welcome that's [usr] thank [sys] fine [usr] you very much [sys] thank [usr] bye bye [sys] you bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good morning you're through to my name's [pii] can i start by taking your name please [usr] hi my name is [pii] [sys] thank you how can i help [usr] i bet you just stop the job earlier on with one of your colleagues it was for domino's bolsover about draining issue [sys] right ok [usr] i was told that it would be attended there was an a tet i just wanted to confirm if it was attended it's just because in the morning i will be asked if it was i just want to get an update before i go to bed [sys] what's the postcode for the property [usr] that's [pii] [pii] [sys] and what was the first line of the address [usr] former cross keys hotel town and [sys] ok just one moment no that jobs on the notes it says customer not present off site [usr] because we're not present on sight it was never attended [sys] that that's correct that's what we got on the notes here this is supposed to be for tonight yes is that correct and no one's is we we've got a number for site contact [pii] [usr] [pii] [sys] ending with [pii] we the according to the notes on the job i can only see obviously the notes and it says that it's and no access [usr] do what the what time the note is from by chance [sys] just one moment we got it as a 1258 [usr] 1258 about 34 minutes ago [sys] i believe yes that's all that we got it on the notes at the moment [usr] that's fine is that possible ok is that all is that when the engineer was present when he gave a call [sys] unfortunately i mean i can i can pass the details on to obviously the local office in the in the morning they can look into this for you but i mean that's it's very limited that we've we've only got certain notes on on the job it just says the customer not present no access 1212 58 and we've obviously got the contact number for [pii] and that's all all we've got at the moment [usr] ok that's fine when's the when's the earliest this can be attended if i call back in the morning sorry [sys] i mean if you want i can rebook it in for the morning for you now but it will be between eight and one as soon as possible [usr] eight and one that's fine please if that's possible to be done [sys] that's fine i'll rebook it is the same is it the same type contact and number [usr] i yes please [sys] i'll get it passed over to the local office about this as well we'll get someone out to you as soon as possible in the morning there ok [usr] and that's fine is it possible for the site to contact to get a call in the morning before it someone arrives [sys] absolutely i'll make sure the number we've got there for [pii] we'll call that number before arrival at the property [usr] it's just because the the that someone needs to open the store if that makes sense [sys] absolutely we'll i'll put that note number on there the engineer will contact that number before arrival at the property there [usr] that's fine no problem cheers thank you very much [sys] ok [usr] thank [sys] no problem [usr] you [sys] thank [usr] bye bye [sys] you [usr] bye [sys] thanks bye bye | 6Qualified Lead
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[sys] thank [usr] thanks [sys] you for calling dino rod partners with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us good evening through to [pii] can i take your name please [usr] hello [sys] can i get your name [usr] sorry i'm i'm ringing because i have someone coming to unlock block my sink tomorrow morning [sys] right ok [usr] but i don't need it cause it's unblocked itself [sys] all right ok i'll get that canceled down for you there then [usr] do who it is it's [pii] do you [sys] i'll get your details in a second and i'll cancel it for you [usr] what [sys] ok what's your postcode [usr] hello [sys] what is your postcode [usr] thank you [pii] [pii] it's tomorrow morning between eight and one i think [sys] ok [pii] [usr] that's the one yes that's the one [sys] ok you don't need that visit anymore we'll cancel [usr] it's [sys] it then for you [usr] by some miracle it seems to have cleared itself have i canceled that all right [sys] i've i've done it for you it's all done [usr] thank you i won't be paying 100 and 80 quid [sys] no because no jobs have been carried out [usr] thank you much i'm very old sorry i'm very old i'm a bit stupid it [sys] no [usr] often happens [sys] that's fine no that's ok that [usr] thank you much [sys] ok thanks for letting us know there then [usr] no no thank you for being there [sys] ok [usr] ok bye [sys] ok take care bye bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino p be gas [pii] speaking how can i help [usr] hello there this is [pii] from bale car beds what is i phoned on friday or thursday or friday regarding toilet blockage someone said they get back to me but they haven't at the moment [sys] sorry you've already got an appointment booked but nobody's [usr] n [sys] come back to you [usr] no no no i am booked appointment they said someone's gonna get back to me regarding appointment to book one or something but not no one came back to me [sys] right what's the postcode and i'll have a look for you [usr] wf 13 two [pii] [sys] and what's the address [usr] the town street [pii] [sys] let me put you through to them i won't keep you a moment [usr] ok [sys] told our operators know you're waiting and will answer your call as soon as possible road down the road [usr] hello [sys] hello [usr] hello there [sys] can i help [usr] where did i phoned in last week regarding some to blockage blockages [sys] right [usr] but no one got back to me regarding it [sys] right you booked a jab on did you [usr] i did book one but they they said they get back to me that i didn't need to [sys] alright what's your postcode [usr] wf [pii] two hg [sys] that's it's been booked on for wednesday [usr] has it been booked [sys] it's booked for wednesday [usr] alright but no one got back to me regarding it i didn't know booked or not [sys] because i'm looking at the job now and it's the date is booked for wednesday we wouldn't have sight of that until the wednesday when it's booked for [usr] right definitely book for wednesday then [sys] it's booked for wednesday if i can get somebody there before that i will do [usr] it's urgent because what it is it's a working place and we've got plenty of stuff here [sys] did did did it give you any prices when it was booked on [usr] no nothing [sys] ok [usr] they said they got back to me but [sys] well [usr] regarding [sys] he won't get back cos it's not we wouldn't have seen it until wednesday that's when he's booked it for [usr] all right [sys] we don't see the job until the day's been booked for i'll [usr] no [sys] i'll try and get somebody to i'll give you the price just one second it's 247 for the first hour that includes your va t [usr] 247 [sys] that's for the first hour including your va t and then it's £100 per half hour there after including va t ok [usr] ok [sys] and that's payable to the and your nearby cash or card [usr] cash or card ok on on on the day [sys] when when he's while he's on site when it's completed [usr] ok then you said wednesday then [sys] it's booked for wednesday i'll try and get somebody to you today if i can [usr] if if you can get it if you can get it on today that would be brilliant [sys] i'll try me [usr] because [sys] best for i'll [usr] got [sys] try me [usr] i've [sys] best for today it's just the thing is [usr] that [sys] when it when they book it on if if he's booked it for wednesday we wouldn't see it until then [usr] because what is it just let them know it's all together they're all together there are three tall there but the two are definitely you can see they're blocky but i don't know about the third one you can tell blocked [sys] all [usr] on [sys] right [usr] but [sys] i'll try i'll [usr] together [sys] try and get [usr] there are three [sys] somebody [usr] to [sys] today for you alright [usr] ok no ok no [sys] thank [usr] problem thank [sys] you bye [usr] you [sys] bye [usr] ok bye bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully [usr] i hope [sys] we can get you to the right team if you need any help [usr] bye [sys] with a drainage problem [usr] i [sys] press [usr] check [sys] one [usr] off easily [sys] if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today good morning my name is [pii] how can i help [usr] hi good morning we i've got a a home care account with you guys we had someone out last week to unblock our toilet but it's still the same and it's we can't flush it at all now today [sys] ok and what's your address please [usr] postcode is [pii] [sys] [pii] [usr] [pii] [sys] ok and the first line of the address please [usr] [pii] [sys] ok what's wrong what's happened with the flush [usr] it's [sys] was it [usr] not [sys] because it's blocked [usr] it's all booked [sys] the water the water's come up to the top and it's not going down is it and does it go down eventually or does it go down at all [usr] it goes low really low to the point where there's no water in the toilet and then as soon as you flush it again it will just all come back up and again it will take a while then for it to go back down [sys] all right have you got another toilet in the house [usr] no [sys] how long does it take for the for the water to go down [usr] a couple of minutes [sys] that toilet is still usable because it only takes a couple of minutes for it to go down right [usr] no water comes it nothing goes down if you put toilet paper down there it doesn't it doesn't go through the water will just come straight up and then it will go back [sys] well but when it comes up you flush it and then it goes back down again after a few minutes and then toilets usable again isn't it and then you can flush it again and it may come to the top and then you can it'll go back down again [usr] but nothing else will go down [sys] ok [usr] you can't use it [sys] just a minute we've got an appointment this morning between eight and one [usr] i'm gonna be in work but my husband will be home [sys] ok and contact number wise what's the best number to ring on [usr] i'll give you his hang on two seconds [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] ok what's his name [usr] [pii] [sys] ok i booked that in then [usr] ok thank you [sys] all right that's all done anything else you want help with today [usr] no that's very much for your help [sys] alright no worries thank you for your call and i will see you sometime this morning then ok [usr] thank you bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home cap did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hello yes i rang you earlier on to get somebody out to clear my drains but i've already got water the water board here doing it can you cancel that [sys] i see [usr] now [sys] ok can i take your postcode [usr] it's [pii] [sys] yes [usr] [pii] [sys] [pii] [usr] yes [sys] your name is [usr] [pii] that's bol am [sys] great and can you confirm the first line of the home address for [usr] it's [sys] me [usr] [pii] [sys] that's great i'll close this off for you mr [pii] if [usr] and [sys] you need [usr] if [sys] in [usr] i need [sys] the future [usr] to [sys] just [usr] i'll come [sys] give [usr] back to you [sys] absolutely i've closed that off for you now that's all done [usr] ohh hang on a minute mate hang on a minute before you go anywhere it looks as though i've got a blockage out on the toilet side of things as well which [sys] and are they not clearing that [usr] no no hang on a minute i'm trying to do three things at once say what no it's not flashing the way it should be [sys] right are they what sports still there or have they gone [usr] still here [sys] right i mean do you think they they normally won't touch anything that's in your property [usr] this [sys] anyway [usr] is what he's just said yes [sys] do you want me to leave this in place for you then [usr] you better have to you better [sys] ok [usr] had to [sys] well it's it's all in hand there's an engineer being [usr] ok [sys] attached to it they'll [usr] if [sys] be with [usr] he can [sys] you [usr] get [sys] at some [usr] as [sys] point [usr] soon as [sys] today [usr] he can that'll be great well [sys] absolutely [usr] i'm i'm disabled [sys] it's all in place [usr] as well you see i really do need to get to the toilet [sys] well quite it's all through british gas list isn't it as i say it's all in place for you he'll be he'll be seeing you at some point today it is down [usr] ok [sys] as an emergency anyway [usr] ok thank you bye bye [sys] you're welcome thank you bye | 6Qualified Lead
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries good afternoon [pii] speaking [usr] hi there i don't know if it was yourself i spoke to yesterday it was that phone i was waiting [sys] it [usr] and the [sys] was [usr] manager [sys] yes [usr] me back [sys] it was myself [usr] yesterday [sys] they not phone you back i'm sorry [usr] no [sys] i did [usr] i've [sys] i [usr] not [sys] spoke [usr] heard anybody [sys] to him [usr] phone [sys] about obviously [usr] out [sys] what you were saying to me and i did pass the number on he's just get called into a meeting just now he is in the office it might be about half an hour to an hour [usr] right [sys] and [usr] ok [sys] i'll go and chase him up again [usr] that's [sys] i'm really [usr] fine [sys] sorry [usr] not a problem [sys] i said as i said i did pass on and i did speak to him and i'm just writing your number down again sorry bear [usr] no [sys] with me a [usr] that's [sys] 2nd [usr] fine no worries [sys] [pii] what was your postcode again please [usr] it's kilo alpha 56 [sys] six bravo alpha [usr] bravo alpha [sys] that's [usr] really [sys] great i'll as i said he has just gone into a meeting but i'll make sure he gives you a wee phone back afterwards and i can only apologize i just assumed [usr] no [sys] he'd [usr] worries [sys] phoned you i'm sorry [usr] that's fine no no worries [sys] ok [usr] no [sys] i'll [usr] you're [sys] make [usr] fine [sys] sure [usr] that's [sys] to give [usr] absolutely [sys] you a phone [usr] fine [sys] back this afternoon [usr] you thanks a lot [sys] thank you bye [usr] perfect thank you thanks bye bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details [usr] ok [sys] alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hello you're through to [pii] at diner how can i help you today [usr] hello i've got a a problem with a job that was done on the 15th of december i had somebody come around to clear a blockage in my toilet basin [sys] ok [usr] and i did make a call i think maybe i'm not quite sure of the date either the 16th or the 17th [sys] ok [usr] and spoke to one of one of your advisers they took the call and said to get in touch with the guy and he get back in touch with us obviously cos i don't have no direct contact with him and i haven't heard anything at all the the problems that that he came to fix he he did resolve however the the toilet unit is is a about an inch away from the wall and it's not very safe cos it still wobbles about it needs to be fixed up to the wall which is not done i i i'm stuck with the i'm stuck with the toilet that that isn't exactly safe and it wasn't in that position when before he came i do appreciate he did he did fix the initial job but he's created another one before he's left [sys] ok [usr] and i'm not i i don't know how to get in touch with him what i mean [sys] i can get you through to the local office who who attended and they'll be able to sort out for you what's the postcode please [usr] [pii] [sys] thank you and just confirm the name and first line of the address [usr] 21 covenant [sys] thank you just confirm the name [usr] mr [pii] [sys] one second i'll get you through to the local drains office who will be able [usr] do [sys] to help [usr] you want do [sys] you [usr] you want the job number because [sys] no [usr] i can [sys] it's [usr] give [sys] ok [usr] you that [sys] i can [usr] if [sys] get [usr] you want is [sys] it's [usr] that any good [sys] fine [usr] ok [sys] no i don't need [usr] ok [sys] that i'll get [usr] fine [sys] you through to 11 2nd [usr] lovely brilliant [sys] one [usr] thank [sys] moment [usr] you [sys] thank you for calling diner rod press one for drains or two for accounts thank you for calling diner rod told our operators know you're waiting and we will answer your call as soon as possible told our operators know you're waiting and will answer your call as soon as possible our call is either in our queue or on hold at the moment we will connect you shortly please hold our operators know you're waiting and will answer your call as soon as possible your call is either in our queue or on hold at the moment we will connect you shortly have you now reached the accounts department i'm afraid we're unavailable at the moment please leave your number after the tone and we will get back to you as soon as possible thank you [usr] this is mr [pii] [pii] thank you | 6Qualified Lead
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[sys] welcome to dina rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to dina rod thames valley region thames valley region is a franchise of dino rod experts in drainin clearance and repair we offer 24 7 300 good afternoon how can i help [usr] yes hello we had [pii] roid out out to our house a week ago last thursday the 21st to unblock a drain but it's hello [sys] hello [usr] can you hear me [sys] it's just about [usr] 00 why am i fading away ok and it's almost immediately blocking up again [sys] ok can i grab a postcode please [usr] ox [pii] [sys] and a house number please [usr] [pii] [sys] [pii] [pii] ok hold on two seconds let me just put you on hold a second i'll just read through the notes from the engineer hold on [usr] ok [sys] a second [usr] thanks [sys] thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization for more information on our capabilities visit dino dot com your call is important to us please hold the line thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization for more information on our capabilities visit dino dot com hello madam [usr] hello hello [sys] hello [usr] yes [sys] hello yes i can send him out back out tomorrow [usr] it depends what time that might be [sys] what time can you do [usr] not the morning i don't think [sys] not the morning [usr] no but afternoon would be fine [sys] ok i can try and send them out in the mid afternoon i if [usr] that [sys] that's [usr] will [sys] ok [usr] be great [sys] i can't promise anything [usr] no that's [sys] but i'll see [usr] we'll be here from lunchtime onwards [sys] ok no that's absolutely fine [usr] is i think a serious problem i think they ought to brace themselves but to [sys] ok [usr] to to look at it again [sys] no i'll i'll i'll i'll let them know he hasn't guaranteed it there is a chance you might have to pay again tomorrow [usr] why hasn't he done that [sys] he says because it's a flat run and it's badly installed [usr] it's what [sys] it's a flat run and it's badly installed you will have to take up with the engineer [usr] but there [sys] but [usr] would [sys] that's [usr] have been [sys] all [usr] before [sys] i can tell [usr] under [sys] you [usr] guarantee [sys] pardon [usr] [pii] came last year and returned under guarantee [sys] i i said you'll have to take that with the engineer he's put no guarantee on it i i'm not all i can read is what he's written for the reason [usr] ok [sys] you'll have to take that with him tomorrow [usr] ok all right [sys] ok [usr] all right [sys] right ok i'll i'll book it in tomorrow afternoon for you [usr] alright thank you [sys] ok [usr] bye [sys] thank you bye | 6Qualified Lead
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three if you need any help with the drainage problem press one if you require our plumbing services press two did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers good morning you're through to how can i help hi how can i help you no worries i've got [usr] hi [sys] the postcode [usr] good morning [sys] at the [usr] it's [sys] site [usr] [pii] [sys] because [usr] calling [sys] what i'd have [usr] from [sys] to do [usr] a company [sys] is give [usr] called [sys] you the number [usr] construction [sys] for the local office in your area and [usr] well it is i want to [sys] arrange [usr] try and book [sys] it that's [usr] in [sys] all [usr] a er [sys] right [usr] cctv er drainage survey for a site we're doing over in [pii] [sys] sorry what was after tango [usr] no problem at all that's fine it's s [sys] thank [usr] for [sys] you [usr] sugar t for tango 10 10 [sys] right [usr] s [sys] this [usr] t [sys] number [usr] 10 [sys] to give them a call and they'll be able to [usr] one [sys] run a cctv [usr] u [sys] survey [usr] r [sys] for you the number is [pii] [pii] [pii] [pii] no we just let them know you're [usr] ok [sys] inquiring about a cctv survey for the business they'll be able to sort you out all right you're welcome have a nice day hi [usr] anyone in particular i need to speak to no problem i'll give him a call thank you very much cheers now bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are good afternoon you're through to my name is [pii] how can i help [usr] yes i'm in [pii] does that is that is that relevant to you [sys] well i'm nationwide [usr] or you can put me to the right place good er i [sys] i sure [usr] think [sys] can [usr] i've got er the bath drain is locked and er it's at the present moment it's filling itself up but in addition there's water coming down outside [sys] ok dear [usr] yes [sys] this is at home [usr] yes it is [sys] all right well two options i can either get you through to the local office or we can book you in myself and stick [usr] well [sys] with me [usr] i do need someone pretty quick could you do that [sys] is that your only bathroom or do you have [usr] well [sys] another toilet that works [usr] i've got another toilet but the point is that i don't know what's happening under the bath because the bath will be empty and then it will suddenly fill itself up [sys] ok [usr] and there's water coming down outside [sys] right ok well what i'll do then is we'll get you through to the local office because i wouldn't be able to tell you exactly when we can get there what's [usr] that's [sys] your postcode [usr] great [sys] me love [usr] [pii] [sys] ok ok no problem bear with me one sec i will get you through to the local office we'll see what we can do [usr] brilliant thanks a lot i appreciate [sys] no [usr] that [sys] worries my love best of luck with it here we go [usr] why [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems good afternoon speaking [usr] yes i've got a problem the drain in the bath is blocked and at the present moment it it drains out but just now it's filled itself up half full and there's water coming down outside [sys] ok do you have the british gas home care agreement [usr] no [sys] no ok we are booking for it's not even tomorrow it's thursday for us at the [usr] i i need an emergency one because i i don't know if i i mean if it's filling up under the bath the ceiling below could come down [sys] i don't have anyone i'm afraid [usr] i i need an emergency [sys] i [usr] one [sys] don't have anyone i could send today i'm afraid where that you are there there'll probably be people local to you [usr] mean well i've tried a couple of plumbers who don't do one didn't do it but it's [pii] and [pii] [sys] i'm i'm afraid i don't have anyone that would be thursday for us at the moment i'm sorry [usr] you've got no advice at all [sys] i don't have any engineers i could send to you i'm sorry and i'm not allowed to recommend any other any other companies [usr] i know i know i know [sys] ok [usr] ok i'll have a hand around and [sys] ok [usr] see what i can [sys] then [usr] do [sys] thank [usr] thanks [sys] you thanks [usr] very [sys] bye [usr] much [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening thank you for calling bs gas you're speaking to [pii] can i start by taking your name [usr] it is a british offer is it [pii] i thought i'd come through to [pii] [sys] i know is part of british gas [usr] right sorry i'm just calling because i called this afternoon regarding a block manhole i phoned back about eightish and asked what what the situation was i was told somebody was had been dispatched or something but no idea of timing and obviously it's now nearly midnight i'm assuming it will be tomorrow now i just want to check [sys] let me [usr] the [sys] have a look for you may i take the postcode of your property [usr] [pii] [sys] please [pii] let's have a look one sec ok it is on emergency system by the looks of it i mean i can ring the engineer and see if i can get through to astra feet here or if you much prefer someone to now come in the morning i can [usr] ok [sys] make sure they come in the morning rather than overnight [usr] i think cos it's gonna be noise isn't it and it's pitch black [sys] i [usr] as [sys] know [usr] well outside [sys] i know of [usr] i'm not [sys] course [usr] sure it's gonna be good for him to do it in this time of night [sys] no worries that's fine [usr] ok [sys] morning no worries i've [usr] well [sys] booked [usr] they [sys] it in between eight and one but i've requested it as early as possible after eight [usr] ok that's great will they phone when they're on the way on [sys] they [usr] way [sys] will bring you ahead [usr] and who am i speaking to sorry [sys] my name is [pii] s id [usr] ok all right ok [sys] thank [usr] thanks [sys] you [usr] for that between eight and one ok [sys] no problem between eight and one tomorrow morning [usr] great thank you thanks for your help [sys] thank [usr] ok [sys] you take care bye [usr] i [sys] bye [usr] do bye bye | 6Qualified Lead
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[sys] thank you for calling road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry good afternoon [usr] hi it's [pii] here in mask [sys] how are you sir [usr] not too bad i was wondering could you send somebody out we've got blocked toilets [sys] i'll do that there any particular toilets [usr] that's the the the the the men's toilet [sys] no problem have you any internal man holds [usr] if i have yes [sys] have you an account with us do [usr] yes -huh [pii] [sys] you do i'll get it sorted for you alright and i'll get the guys up this afternoon [usr] that's [pii] [sys] [pii] [usr] aye [sys] the only one you use other half is isn't it [usr] that's the main that's the head office [sys] aye [usr] yes [sys] that's [usr] that's [sys] just [usr] where the [sys] in [usr] invoices [sys] case i mixed [usr] probably [sys] them up [usr] go but [sys] would be a bit [usr] it's [sys] of a nightmare [usr] 19 [sys] going there on thank [usr] do you want [sys] you [usr] an order number [sys] if you can that would be helpful [usr] who do i see i don't why is that not coming up he's straight under now [sys] it'll be or or road [usr] no alright we just what's the other one did you say there [sys] aws [usr] iw [sys] i thought there was a director in there paid for it by card the last time let [usr] ii [sys] me double check [usr] i is coming up but [sys] tb [usr] as i say if [sys] f [usr] you get me if you get me a send me an invoice or a pro form or whatever i'll get you scored up over the phone [sys] tb f [pii] there is [usr] a 83437 [sys] we're at sorry go ahead [usr] the order number is 437022 [sys] dead on the last time we were at mask we were at and the last time we were at mask was the 25th of november last year [usr] that's [sys] and [usr] right [sys] it was booked on by [pii] [usr] a [pii] he's not here at the minute but he's in spain [sys] a lucky him downstairs [usr] with my [sys] toilet blocked the internal manhole [usr] aye [sys] two man job [usr] see [sys] same [usr] see [sys] thing [usr] him fucking on again aye and i'll tell you what it is too that will be the blue hat house because [sys] they don't listen to you sure they don't [usr] i had visitors last week and they took the bin out of the toilet for some reason some [sys] right [usr] lazy [sys] they're not they have nowhere to put the right [usr] aye [sys] that's what it [usr] they've [sys] is [usr] just fired it [sys] down the toilet near nearest nearest [usr] i'm surmising but i i'll i'll i'll later put money on that's what it is [sys] no i stay on what is what is your name are you no [usr] [pii] [pii] [sys] give you an email address and i put it [usr] [pii] [sys] on [pii] [usr] [pii] [sys] [pii] and that [pii] has a p in it doesn't it [usr] it does [sys] no worries i'll get the guys up this afternoon [usr] you [sys] right [usr] fire it through to me and i'll get a pen [sys] cheers thank you bye bye [usr] good man [sys] bye [usr] thank you [sys] bye [usr] bye bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] i don't think [sys] good morning you're through to [pii] how can i help [usr] good morning i i spoke to a gentleman earlier i don't know if it would be you regarding a visit by dia rodding hall [sys] what was the postcode [usr] it's [pii] i'm just trying to get through [sys] no [usr] no [sys] you're trying to get through to who [usr] i'm trying to get through to hall i've got an emergency here there's just me and a 99 year old father we'd had water coming through the ceiling last night and i've managed to get an appointment between eight o'clock and six o'clock today with hull but the whole switch [sys] hm [usr] but we just can't get through to hall i don't know whether you can email them the gentleman that the first lady [sys] all [usr] took [sys] right it's because it's it's 10 to 9 they they won't be open yet [usr] what it [sys] and [usr] say [sys] it's a saturday [usr] right ok i they never they didn't explain that to me try after nine o'clock [sys] to be on the safe i do half nine just because it is weekend i'm not entirely sure what time they're open from [usr] ok [sys] if it's not nine then it'll be half nine [usr] ok thank you very much thanks ok [sys] sweet [usr] bye bye bye bye [sys] alright no worries take care bye ok | 6Qualified Lead
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[sys] thank you for calling di rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon my name is [pii] how can i help [usr] hi there my name is [pii] i'm calling from rockley law limited [sys] ok [usr] i'd booked out a call out for [pii] but i've just had a call from the client and they're saying the guy is based in [pii] and doesn't cover the [pii] area i'm a bit confused [sys] right give me a moment then let me see what i can find if i can just take the postcode for the property [usr] bear with me let me just pull that up for you it's [pii] a it's not there sorry bear with me one [sys] right [usr] moment mkh eight dp [sys] ok doke one moment let's have a look into here right give me a moment then let me [pii] over to our local team and i'm going to have a look what's happening for it won't be a moment dino is the uk s expert repair service offering fast professional solutions to building maintenance problems your call has [usr] you [sys] been answered by a via ip office extension 142 is not available to leave a message wait for the tone when finished recording press hash for more options record at the tone to make private press one to make priority press two to send press hash | 6Qualified Lead
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[sys] plumbing [pii] speaking how can i help [usr] hello my name is i'm calling from we have one of your team out today to look at our toilet [sys] -huh [usr] and the drain that was blocked and the gentleman said that the float was faulty and potentially needed replacing [sys] -huh [usr] i've spoken to a company but they've asked for the dimension of the drain and also the slopes i don't suppose your team would know that at all would they [sys] right can you give me the postcode of your property and i'll have a look online [usr] it's it's [pii] [pii] [sys] and ok is it [pii] [usr] that's the one [sys] right let's have a quick look [usr] ok [sys] at the completion [usr] i'll check that [sys] m [usr] thank you [sys] needs a new float no guarantee poor installation of pumps right ok just bear with me a moment i'm just gonna see if i can [usr] my uncle dad [sys] i'll be through to the drainage department thank you [usr] brilliant thank you [sys] hello hello you're through to [pii] [usr] hello hi [pii] i just spoke to i think she was called [pii] or [pii] we had a engineer come out and say to our practice to [sys] ok [usr] assess our drain and he said that our slope was faulty and it needed the i think it was [sys] no [usr] a slope [sys] that's [usr] but [sys] correct [usr] correct me if i'm wrong and i i wasn't really too sure who would be the best people to repair i've spoken to sld and they said that they might be able to do it for us but they need more information about the [sys] ok [usr] size of the pumps and specification i don't [sys] all [usr] think you guys [sys] i've [usr] have [sys] got let me have a look all i got here float on mini pumping station faulty that's all i've got [usr] ok [sys] to be honest with you what what they normally do is they would come out and have a look at the pump and they would obviously get an idea of what pump it is what make it is and then they would go from there that's normally what happens because we obviously we we don't [usr] ok [sys] our expertise aren't in pumps you say [usr] no i i got you can you recommend another company or do you reckon sld [sys] let [usr] would [sys] me have [usr] be the [sys] a look [usr] best people [sys] i don't know who pumping [usr] neither do i to be honest my dad's a builder and i was dad [sys] i [usr] help [sys] i because i'm in [pii] as well it's we're quite quite [usr] ok [sys] away [usr] i don't know if there is a company that [sys] no [usr] you guys regularly [sys] there [usr] work [sys] isn't unfortunately [usr] with but [sys] i can't [usr] that's ok [sys] even see any let me have a look this one that says ok if you go on google and pop it on and go on to check a trade there's quite a few listed and they they've got water pumps installation [usr] but [sys] a lot of them have got all [usr] cool [sys] right [usr] perfect not a problem i'll do that is it possible for you to send me that report that you've got just that if they request [sys] of course [usr] that i can forward it on to them that [sys] what was the best email address [usr] hi my email address [pii] [sys] [pii] [usr] that's [pii] [pii] and then it's [pii] [sys] ok super [usr] dot [sys] i'll send [usr] com [sys] you that job report over and obviously you can provide that to them as well all right [usr] perfect [sys] you're [usr] lovely [sys] welcome [usr] thank [sys] take [usr] you ever much [sys] care [usr] for your help me [sys] thank you [usr] thanks bye | 6Qualified Lead
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[sys] thank you for calling da rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes nice consultancy how can i help [usr] good afternoon i wonder if you can we're a letting agent one of our properties has got a problem with the soil pipe our plumber gone out this morning and the pipe looks it's had something dropped down it and it's gone far [sys] ok [usr] down it's near the bottom and it's just compounding and obviously it's becoming a problem near christmas we're just a little bit stuck [sys] can i tell the postcode where the property is [usr] you can it's pr 75 a b alpha [sys] thank [usr] bravo [sys] you what i'll do is i'll transfer you to the guys that will be doing the job at their office and then they can obviously take the details and then sort you out with invoices and everything [usr] lovely that's brilliant thank you very [sys] no [usr] much [sys] problem [usr] for that [sys] two sacks [usr] thank you [sys] please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings queries or eta s press two for accounts press three for any other queries thank you high quality workmanship expert service and a skilled team good afternoon [pii] [usr] good afternoon it's [pii] at easy home lets and sales in [pii] we're a letting agent we've got a problem with one of our properties the soil pipe our plumber has gone out this morning and it's more a specialist job i think something's gone down the soil pipe and it's blocking it and then it's been compounded i wonder if somebody could have a look at it for us hello hello hello hello hello heard about our fantastic offer | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have existing home did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to [pii] you're speaking to [pii] how can i help you [usr] hi there it's [pii] calling from first port retirement out of hours i'm just wanting to pass an emergency job to you please [sys] ok just one second [usr] thank you [sys] ok what's the postcode of where he wants us to attend [usr] it's [pii] [pii] [sys] one second please and what's the first line of the address please [usr] it's [pii] [pii] well it's [pii] sorry [pii] [sys] right just let me see if i can find it one second it's a domestic property i'm presuming [usr] yes yes [sys] sorry it's just loading the addresses for me it won't be a second [usr] ok [sys] ok is your account is your account under first port property services [usr] it's first for retirement [sys] it's a retirement is it let me just find it all right i've got two addresses for that one let me just have a paper ok can i take who the who the contacts on site will be please [usr] it it the actual contact is via the car a plow but i also have got a relative on site i'll give you the apell contact number as well which is [pii] [sys] and that's a sorry did you say [usr] yes [sys] that [usr] the care line but [sys] ok [usr] i've also got the service user's daughter who's on site her name is [pii] and her contact number is [pii] [pii] [pii] [sys] ok and what's the issue [usr] ok there's water leaking into the flat into flat [pii] now the site manager said that originally she thought it was coming from the loft area but then we've also got the daughter of the service department 41 saying she thinks it's coming from the flat above it's obviously track and trace to find where that leak is coming from [sys] ok but would would they have access to the flat above them [usr] we would be able to try and do that via the care line it is a care line site [sys] ok ok sorry you are looking for the emergency call out today [usr] yes please yes [sys] ok i'm assuming that you haven't got purchase order number at the moment [usr] go on here i can give it to you now [sys] ok [usr] if [sys] lovely [usr] you're ready [sys] yes [usr] that's [sys] please [usr] 75 double four 36 [sys] 36 right can i take your name [usr] my name's [pii] [sys] lovely and what's your contact number please [pii] [usr] our contact number bear with me i'll just get that for you two seconds ok that's [pii] [pii] [pii] [sys] ok lovely i've got all those details i'll get this sent to you straight away for you [usr] would would you ask the engineer if he could possibly ring the daughter [pii] with an eta is that possible [sys] i'll definitely put a note on there asking him to do that for you [usr] that would be great if you could please [sys] ok no problem that's fine [usr] lovely thank [sys] ok [usr] you is there a reference [sys] then [usr] to your end [sys] i can give you the reference number [usr] if [sys] it's dy [usr] you could please [sys] of course i can it's dy [usr] thank [sys] dash [usr] you [sys] wo dash 342 3085 [usr] 3423085 that's lovely thank you very much i appreciate your help thank you [sys] ok then thanks [usr] ok [sys] ok [usr] bye [sys] bye [usr] thank you bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino.com for [usr] don't [sys] details [usr] stand in that [sys] alternatively please hold and your call will be transferred to [usr] fuck [sys] a customer [usr] that's [sys] service [usr] all on [sys] advisor [usr] beer now [sys] we record calls for quality and training purposes [usr] basic forms [sys] you're through to [pii] my name is [pii] how can i help [usr] hiya pal i'm on a site in [pii] and we've put some drains in for a client well it looks [sys] ok [usr] a survey doing on a drain some cameras sending up it's only small in length is there anything how much does it cost for you to come out to have a look and stuff that please [sys] ok what's the postcode of the area itself [usr] pardon [sys] well do the postcode of the site that [usr] ch [sys] you're on [usr] one one second mate ch one and it's i don't know off the top of my heart i've been here that long one qz [sys] huh ok i'm gonna give you a number to dial this is the local office they'll be able to give you a more accurate do you you got a pen there please or [usr] one [sys] something [usr] second [sys] to say [usr] mate go on [sys] [pii] [usr] [pii] [sys] no [pii] [usr] [pii] [sys] yup [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok thank you [sys] all right cheers [usr] bye bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it did that you can now book plumbing services online in a few [usr] it's no [sys] easy [usr] bloody [sys] clicks [usr] good is it [sys] visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon welcome to dino you're speaking to [pii] how may i help [usr] hello i'm just ringing to see if it's likely that a dino rod engineer would be able to help sort the problem that i've got [sys] what's the problem that you have then that's [usr] right [sys] it [usr] i've got a central he i've got a radiator system which is powered it's an unusual system it's a radiator system which is powered by a wood fired burner and i think that the problem is that for some reason the overflow i mean i guess it's a safety thing the overflow pipe which leads to the outside of the house has been turned on and the only way i can stop it flowing is by turning the water off [sys] is there a name for that particular type of central heating system that i would [usr] it's [sys] be able [usr] a wood [sys] to [usr] fired burner central heating system that's what i'm [sys] that's [usr] saying that's [sys] just [usr] why i'm ringing because it's a specialized system the gas boiler engineer who put it in for me had not done one of these before he had to read a manual there is a there is a a several leaflets which give you information about the system but it says nothing about the water sys it says nothing about the radiator water system at all [sys] the radiator water system should be a closed system anyway shouldn't it [usr] well that's what i thought but when i turn the water off i mean if it's a closed system does that not mean that it just circulates round without being connected with the mains [sys] he's not connected to the mains at all [usr] right [sys] no [usr] when i turn the mains off the water stops cos i thought i was told it was a closed system that's why i can't make out but the way that i knew that something was wrong was that the pipes which run up through my bedroom which is upstairs they're only connected there i didn't have those pipes there before i had the radiator system fitted and there was a lot of noise in those pipes and immediately under my bedroom well it's probably under my bedroom floor there's a pipe and that was the one that was overflowing it it seems as though it might not be but it seems as though it i mean if if i turn it off and it stops [sys] that can't be that can't be linked to the central heating at all then can it [usr] well why would i have a noise in the central heating pipes then [sys] i don't know but the person that would answer that is the man that fitted it all for you [usr] i know that's what i thought i thought that's why i'm ringing you because i thought that it may not be possible cos what i don't want is for somebody to come out i mean what i've done at the moment is fixed up a pipe which i did at three o'clock in the morning on to the outside of the house where it's gushing out and connecting that to my drain but it's not because there's quite a lot of pressure that cos when when it's turned on the pressure really comes out there i can't i i can't turn i can turn the water on and then i have to turn it off again i have to turn it on as a trickle and also i can't i'm not i haven't got any heating that's the other problem [sys] when did they fit it for you [usr] 2000 and wait a minute ww which one is this it was 2013 10 years ago [sys] it's quite old and that's why it's hard to get warranty for everything for the guy that i know don't work on central heating systems per se that's [usr] ok [sys] not that's a gas that'll be a gas engineer [usr] you see this is what i thought i thought it's possible that they might not be able to do much more cos my main concern i mean turning the water on and off isn't too much of a hassle but not having any heating is a bit of a problem cos i've just got a coal fire my heating was all through the the the wood fired burner [sys] if it's if [usr] and [sys] it's [usr] i don't dare turn that on because if the water is running through the pipes in my bedroom it suggests that this overflow is linked in some way to these pipes [sys] all i can do is take your postcode and speak to the local office that deals with leaks that would be a plumber but i need to ask the question because i've never come across this before of a wood fire burner central heating and whether they're willing to come out and have a look back i can take your postcode and if you hold on i'll find out which local office deals with your area and we'll have a chat [usr] ok [sys] with them [usr] and then do i phone them or do you phone them [sys] no no you have to stay on the line while i give them a call [usr] i have to stay on the line ok [sys] what's [usr] ok [sys] your postcode there for me i'm hoping [usr] it's [sys] we can help but i'm just managing your expectations there that's all [usr] i mean it may not be i mean i'm not necessarily thinking that you can help it's just that when i phoned the plumber he said there was nobody in this area who did any of that work who would be open between now and new year it won't be until the second that they'll be open and he suggested just trying a big national firm that's why i was trying you just to [sys] no [usr] see [sys] fair [usr] if there [sys] enough [usr] was but i think i'm expecting that unless i can talk to the person cos i'm fairly clear ii i think i know what's happening but i don't think i can be sure of that unless i talk to the guy who installed it or to somebody who knows about these wood fired burner [sys] i'll just have to just find out if they do what's your postcode and we'll we'll get to that point [usr] it's [sys] hopefully [usr] it's [pii] [sys] and your house number there for me [usr] it's [pii] [sys] [pii] let's have a look i'll just bring up who the right we're just looking for someone who's plumbing in that area where they are coming i'll just give this company a call all right just hold on and see what they say thanks cheers and what's your name sorry i shouldn't [usr] my name is [pii] [sys] thank you [pii] just hold on for me thanks ok well thanks for holding for me they're just going to get a manager there at the place that i'm calling the local office and i'll just come back to you in a moment alright [usr] ok [sys] do [usr] thanks [sys] we need a bit more information thanks hello [pii] thank you for holding for me and they have gone to speak to the manager of that local office who looks after all the plumbing and it's not an area that they would come out and look into based on the type of system it is [usr] ok they they don't it's not that they don't cover the area in geographical but they don't cover that type of [sys] they [usr] system [sys] wouldn't cover that type of system no they can't help with [usr] ok [sys] that i'm [usr] thanks [sys] sorry and i hope you do they said sorry as well but it's not [usr] to [sys] something that and they they just don't work on [usr] at least i've got a plumber who said i managed i don't think he was expecting somebody to ring cos he he wasn't working but he said that if i was desperate i could get back to him on tuesday i could maybe do that [sys] well [usr] as well [sys] good luck in the meantime i am sorry but i i have asked the question for the for the local office in your area ok [usr] thanks [sys] ok [usr] for trying [sys] good [usr] ok [sys] luck with it thanks cheers [pii] bye bye bye [usr] bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello there good afternoon speaking how can i help [usr] good morning we have a blocked er or an exhausted rainwater soak away can you give us aaa ballpark figure how much it would cost to to [sys] no [usr] er put [sys] no [usr] it right [sys] can i take the postcode and i'll get you through to them and they can assist [usr] ok [pii] [pii] [sys] thank you very much i get you now thank you [usr] thank you [sys] ok good afternoon problem [usr] ohh hello there we have an exhausted [sys] ok [usr] rainwater soak away can you give us a a rough idea of what it costs to put it right [sys] can i take your postcode please [usr] [pii] [pii] [sys] i was trying to pop you through to the dr she might be a second hello sorry they're all busy on phone calls do you want me to take your details again to call you back [usr] my name is [pii] [sys] where do you live [usr] and the phone number is [pii] hang on a minute i'll for hunting it dear me bear with me a moment [sys] no [usr] hello [sys] hiya [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] perfect and what was the first line of the address or what your postcode [usr] 11 jump close [sys] you're gonna see [usr] and it's [sys] one jump close ok [usr] and it's [sys] no worries [usr] er a silk away ok thanks [sys] all right [usr] very [sys] then [usr] much [sys] no worries i'll pass a message on she'll call you back [usr] ok [sys] thank [usr] thank you [sys] you [usr] bye [sys] bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes it's dino pitch gas [pii] speaking how can i help [usr] hi there my name is [pii] and i'm calling from a company that we manage properties and [sys] ok you're managing agents are you [usr] yes i've got a property that has got an external blockage which is causing water build up in the bathtub and the sink in the property [sys] ok do you have a account with dino or british gas [usr] we should do we should i called you guys the other day for another issue however if it was in [sys] ok [usr] a different area [sys] was it was it a home care policy that you you've got or [usr] i'm not too sure to be honest [sys] ok [usr] and [sys] what [usr] what [sys] was the postcode of the property we went out to the other day and i can check for [usr] sorry [sys] you [usr] bare with me that ok i'm just gonna do it through quickly sorry my computer is just moving incredibly slow at the moment it is pr nine zero hotel golf [sys] and that was the property we attended [usr] yes it should be [pii] [sys] got nothing coming up for that are you sure it was ourselves [usr] yes i believe do what let me let me just do some let me just do some digging and i'll have to give you guys a call back [sys] ok [usr] all right [sys] no problem thanks bye [usr] thank you bye bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help [usr] thanks for calling [sys] drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help welcome to dino my name is [pii] how can i help [usr] i've got a blocked drain coming from my waste disposal [sys] right ok and do you have british gas cover for drains or is it just something you'd have to pay for you [usr] it [sys] know [usr] would be something i'd have to pay for [sys] 848 and what's your postcode there [usr] [pii] [pii] [sys] ok doke here just gonna pop some details into the system here we'll see about getting it sorted and what's the first line of your address [usr] [pii] father [pii] [sys] that's absolutely fine and if i could just take your name [usr] [pii] i'll spell that for you it's a buz a id [sys] that's fine i know we've been out to you before have we look [usr] yes [sys] i've got [usr] you [sys] a couple [usr] have [sys] of [usr] that [sys] previous [usr] was a a toilet block [sys] the [usr] i think [sys] past ok doke no problem we have to start creating everything from scratch here one moment while i just get into enough of it we'll just carry on and we'll start a new set of i need to request stuff do do do do stop just waiting for it to finish loading everything across from that bit perfect we go it it's the drain for the waste disposal you said is it that's blocked [usr] we've we've had a new kitchen put in the last couple of weeks and i put some beds it to dispose of and it blocked [sys] let me just [usr] the drain [sys] not coming [usr] we've cleared [sys] in [usr] a lot out of the trap but i think it may be a little bit further down i can't [sys] further [usr] get [sys] down [usr] it [sys] ok not a problem yes just give me a moment just putting everything in here [usr] that'd [sys] you don't [usr] be good [sys] have to repeat yourself later [usr] we can just hold it on [sys] i put that [usr] i [sys] up [usr] work on it again [sys] i'm just gonna assign to the right type of engineer [usr] i managed to get it i think can you just keep that on record i think we may have resolved it [sys] all right ok no worries but [usr] i [sys] i mean obviously [usr] do [sys] all the details are already made up if you need us but now if it's all sorted [usr] i'll [sys] fantastic [usr] i'll run it for an hour and if i get any more problems i'll i think i [sys] alright [usr] put too much [sys] well [usr] down in one go it say it's a new kitchen and my [sys] learning [usr] other one just [sys] experience [usr] used to work [sys] still no worries at all but we're here if you need us but no sounds good [usr] right [sys] at the minute [usr] thank [sys] all [usr] you very [sys] right [usr] much thank you [sys] no worries cheers [usr] all right merry [sys] bye [usr] christmas [sys] bye [usr] bye [sys] and you | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good afternoon you're through to british gas services my name is [pii] can i take your home care policy number please [usr] my my what [sys] your policy number your customer number for home [usr] your [sys] care [usr] customer number is the reference number is dy hyphen wo hyphen 345 8673 [sys] is that for the dial one do you have a a home care policy with it with british gas [usr] i got home care policy with brother but i've got a problem that that that you are sending somebody to you are sending somebody to to have a look at it today [sys] ok [usr] and [sys] can i go ahead [usr] and this is why i'm making this phone call i just want to send a message that the tenants have been waiting for them tonight and they said they are going to be there up to half past two and they'll be away from half past two till half past four between half past 2.5 past four there will be nobody there i wanted to send this message really and i tried to i tried to call i was on the phone for a long time and it just cut me off and i couldn't send an email and i went online and found this number the [sys] ok [usr] the the the the [sys] well what [usr] 10 the 10 miles are won [sys] would would you me to would you me to cancel the appointment for the day if it's not suitable [usr] i mean i mean if they can go if they can if if if possible it's possible but if they can er between half past two [sys] what can i can i can i take your your home kin number please [usr] i haven't got a number on top of my head really but i can give you the address of the of the of the property [sys] the postcode go ahead [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] and the house number please [usr] [pii] hum [pii] [sys] ok and can i take your name please [usr] my name is [pii] [sys] thank you ok the the appointment has been booked for today for an an all day appointment between eight and six would you [usr] i can [sys] me to reschedule that for you [usr] and i mean can you find from the guys whether they be able to go there between er by [sys] i [usr] half past [sys] we we wouldn't be able to specify that if they weren't able to if the appointment today is no longer suitable i would have to give you alternative options we wouldn't be able to specify that they won't be there between half 2.5 4 after the appointment has already been booked [usr] right ok what do i have to do now just to cancel it and rebook your [sys] i'll give you some alternative options ok there is an all day appointment on saturday or tuesday wednesday thursday and friday next week [usr] i think maybe saturday will be perfect because because there have been a bit of home run that today that's why maybe saturday will be perfect [sys] reschedule for saturday all day [usr] yes i think they all [sys] 2288 [usr] play [sys] and six again ok ok that's been rescheduled for you now miss [pii] i'm gonna be with you on saturday between eight and six [usr] ok that's fine ok [sys] ok [usr] i'm [sys] good [usr] good i'm going to i'm going to contact them now if there are any any any any issues any changes i'll get back to you thank you very much [sys] ok [usr] appreciate that [sys] great thanks a lot bye bye bye [usr] have a good day bye bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] good afternoon my name is [pii] i'm calling from norfolk trading standards i'm just calling up about a a summary that we've received from a consumer from your company i've got a reference number can i give that to you please [sys] yes does it begin with dywo [usr] it begins with no dr 22 [sys] that's not a dina rod reference number [usr] well i've got the i'm looking at the invoice here and it's the reference is dr 22 slash 838 and you don't have a that [sys] that's [usr] doesn't you haven't got that [sys] that's [usr] reference [sys] not a dining road reference number no but do you have the customer's postcode [usr] yep i do yep that is [pii] [sys] first line of the address [usr] it's three [sys] and the customer's [usr] close [sys] name [usr] it is a [pii] [sys] ok just bear with me a second this appointment was dated back to 2020 october 2022 [usr] it's quite a long time ago [sys] there's [usr] that's [sys] two [usr] last [sys] appointments [usr] year [sys] here there's one from the 15th of september 2022 last year and then there's one on the 27th of october last year as well er both of [usr] ok [sys] go ahead [usr] i'm i'm sorry wait no well all i was gonna say say i'm looking at a what was sent to the consumers they passed it on to us from the 15th of september to [sys] ok [usr] investigate [sys] 15th [usr] a blocked drain [sys] of september [usr] i just looked yes [sys] right ok but how how can i help with that [usr] i just i just wanted to speak to someone that was on the job and ask [sys] right [usr] them a couple of questions [sys] that would [usr] about the drain [sys] have been [usr] they inspected [sys] right you're through to just a central diner order on demand and what i can do is transfer you over to the local office that's where the engineer who attended would have been dispatched from he would have been dispatched from that specific office if you give me [usr] ok [sys] second i'll transfer you over to them i can see it was an engineer it was an engineer by the name of [pii] but as i said if i transfer you over they'll be able to give you a lot more information and hopefully get you in touch with him as well what they'll need from you is obviously the postcode and the address that reference number [usr] right [sys] as far as i'm aware does it really mean anything to us it may may be them because they process the invoices but for me that didn't really help but do you want a dino road reference number as well you have that in your notes sure it's delta yankee [usr] if you've [sys] whiskey [usr] got one for [sys] oscar [usr] this particular [sys] dywo [usr] one as well that'd be great [sys] 226 6268 [usr] 226 6268 i'm just gonna read that back to you that's byw [sys] yes that's the one [usr] 02266268 [sys] i'll transfer you over now [usr] but [sys] thank you [usr] ok [sys] bye bye [usr] that's the reference number ok brilliant thank you [sys] good afternoon how can i help [usr] good afternoon my name is [pii] i'm calling from norfolk trading standards we've just been passed your contact information by a consumer that we're speaking to at the minute i just wanted to i've got a reference [sys] right [usr] number [sys] ok [usr] we you we were given by her for some work you've done for her it's not about obviously it's not about your work it's just about a broader investigation we're doing with the consumer [sys] what what [usr] about [sys] was the [usr] some [sys] postcode [usr] work she's had [sys] there [usr] done whether you came to the property do some work and we just wanted to ask you some questions of course it is [pii] [sys] [pii] we last attended there on the 27th of october [usr] that's the one [sys] in 2022 [usr] ok that's the last time you were there that's fine what i wanted to ask was whilst you were there if you could provide us some information on the drain that you have you unblocked we just wanted to know whether or not that drain had been there prior to the extension the consumer had built it [sys] i [usr] was the drain was [sys] i [usr] the pipe [sys] wouldn't [usr] and drain [sys] know [usr] was already [sys] and be perfectly [usr] there [sys] honest that [usr] or was [sys] isn't [usr] it recently [sys] even [usr] fitted [sys] that [usr] by a trader [sys] it just says [usr] that's [sys] attend [usr] what we just wanted to [sys] the site [usr] ask [sys] to empty [usr] about [sys] your silk bucket empty and removed one i think i know this job now [usr] the the one of your colleagues i spoke to before said the [sys] unfortunately [usr] inspecting officer [sys] [pii] [usr] was a [pii] [sys] is an we're [usr] would [sys] not [usr] would [sys] allowed [usr] he [sys] to [usr] be [sys] give engineers [usr] to to be [sys] numbers [usr] able to speak to [sys] out [usr] him [sys] i know i know which one you mean attended sites report of [usr] ok [sys] back no cctv two mainlines showed a back full present report to follow customer says they require a full report and we advise if the survey is needed to sue builders also jetted storm whilst on site i do there was a cctv survey was done of two main lines which showed that that there is a back fall in that pipework [usr] right [sys] there is it mean it means there's a belly in the pipework [usr] and what does [sys] it [usr] that [sys] means [usr] mean [sys] there's a dip [usr] sorry [sys] in it that pipework in that section is gonna always hold [usr] ok [sys] water which obviously if that is holding water it it interferes with the flow of the drain as you as you can imagine as you can imagine waters can't flow down a down a dry down a grading [usr] ok [sys] but because because of because of this belly in the pipework it's dip in the pipework it sags right it it it flows it hits that water level [usr] ok i see what you're trying [sys] and [usr] to [sys] then it acts as it acts as if it's a trap under a under a sink to speak right all all that's gonna happen is what the debris is gonna build up in that belly which is gonna lead to ongoing [usr] ok [sys] blockages that is what is wrong with that pipework [usr] ok i know you said obviously i appreciate you said that you can't give out an engineer's number however can i get an email address at all just i can follow up just i can email the engineer that was there because with the attached report [sys] that [usr] that was sent [sys] is [usr] to [sys] if [usr] us [sys] he [usr] by [sys] remembers [usr] the consumer [sys] it i mean by [usr] and [sys] all means [usr] just [sys] i can [usr] ask [sys] give [usr] him some questions [sys] you an [usr] about [sys] email [usr] the pipe [sys] address for him it is [pii] [pii] [usr] sorry is this all lower case [sys] [pii] [usr] yep yep [pii] [sys] [pii] [usr] [pii] [sys] [pii] because the customer would have received a full written report [usr] [pii] ok [sys] we we we've the customer would have received a full written [usr] ok [sys] report [usr] i see [sys] of our findings [usr] that's fine [sys] and of our recommendations [usr] it's got a cat [sys] which are still on file yes [usr] ok and they're still on file are they ok that's fine what i'll do i i've got this i'll i'll i'll i'll look to send an email out and then we'll speak to the customer they can pass us the full report but if i need to get in contact with you what is the because i when [sys] you [usr] ii i [sys] will [usr] went [sys] do [usr] on your website [sys] you [usr] can [sys] will [usr] i just [sys] do [usr] use the [pii] number and i went to a centralized [sys] no [usr] how [sys] what you can do is [usr] is that just the is that is [sys] [pii] [usr] that the route i've always got to take for me to get in contact with you again or is there a better number [sys] [pii] [usr] i could use [sys] [pii] [usr] [pii] yep [pii] [sys] my name is [pii] and i'm the [usr] [pii] [sys] i'm the i'm the dispatch [usr] perfect [sys] manager [usr] brilliant lovely and what's your name sorry [pii] [sys] no no problem at all [usr] dispatch [sys] thanks bye bye [usr] manager [sys] now bye bye [usr] brilliant love [pii] you've been a great help thank you much appreciate it thanks bye | 6Qualified Lead
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at [pii] london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will make your call alternatively you can email your query to office at [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino [pii] london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com good afternoon plumbing how can i help you hello [usr] hello [sys] no problem [usr] hi i just hi i'm calling from northwood for south approach i we have a problem with our sewage train apparently there are roots growing in in them we had to come in and have a look also provide that service where you guys can clean the the [sys] it [usr] sewage dr [sys] sewage related then you would [usr] well [sys] have [usr] you [sys] to contact [usr] know [sys] what you've come through to plumbing i can get you the correct details just [usr] ok [sys] can i get you [usr] did you have to deal with that [sys] most [usr] issue [sys] likely they will deal with [usr] of [sys] this type of issue [usr] right [sys] can i get your [usr] ok [sys] postcode [usr] go [sys] first [usr] ahead [sys] please [usr] [pii] [pii] [sys] it was at [pii] [usr] yes [sys] the number that you need to call is [pii] [pii] [pii] yep [usr] [pii] ok perfect [sys] no worries [usr] ok [sys] at [usr] thank [sys] all you have [usr] you [sys] a day [usr] very much [sys] bye [usr] bye bye you too bye bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] thanks [sys] or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] i it when you much [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hello you're through to [pii] how can i help [usr] hello i'm wondering if you have any availability in mid port for as soon as possible to clear [sys] what's [usr] a drain [sys] the issue [usr] it's a blocked drain outside [sys] is it overflowing at all and is it normal water or is it wastewater [usr] it's way [sys] i mean we could put it on for an emergency and ideally it should be anywhere from now until six o'clock tonight [usr] ok that'll be fine [sys] do you have a british gas health care policy that covers your plumbing and drains [usr] we have a gap policy but i don't know if that covers let me just check [sys] you said what what what home care it is [usr] ok [sys] you you showing to find it i should be able to find it for [usr] right [sys] you [usr] we're not sure just [sys] and [usr] put us on whatever the emergency one that's fine [sys] right can i take your postcode i can have a look [usr] thank [sys] see [usr] you [sys] which one you've [usr] it's [sys] got [usr] [pii] [pii] [sys] [pii] and what's the house number [usr] [pii] [sys] [pii] [pii] [usr] [pii] that's it that's it [sys] you've got home care free you you should be covered [usr] amazing thank you thanks for that [sys] it's you just have to go through british gas that's gonna be the only thing [usr] all right ok have you got a number i can [sys] yes i'll give you i'll give you these numbers do you want to take these numbers down it's [pii] [pii] [pii] [usr] thank you [sys] and then there's also another one if you want to take this down if that one doesn't [usr] ok [sys] get through it's [pii] [pii] [usr] great [sys] and then i'll i'll put you through to to british gas now if you want [usr] thank you brilliant thank you very much thanks [sys] no [usr] your help [sys] problem [usr] thank [sys] at all [usr] you much [sys] all right no worries [usr] you [sys] you take care bye [usr] thanks [sys] bye [usr] very much bye bye all the stuff [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and [usr] how [sys] we're [usr] to [sys] here [usr] do [sys] whenever you need us [usr] but nothing else how [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] because what that his only one that's online he said he [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help [usr] what are you saying [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] the reminder instead of subscription [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too want a boiler that's over 10 years old a new energy efficient boiler could [usr] you [sys] save you more than 20% [usr] remember that [sys] on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date | 7Quote
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