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[sys] hello [pii] [usr] hi and just ringing because can i give you my postcode [pii] [sys] ok how can i help [usr] i've i've just i've still not received an invoice for the work apparently i'm booked in for tomorrow morning for an engineer to come and look at the toilet and that he said that on friday that they were gonna send me an invoice but i've still not received it and and not received anything [sys] ohh right he said that sorry [usr] i don't know what his name is but he works at whoever it was that answered the phone to me on friday [sys] was it male or female [usr] mao [sys] right i think it's my colleague he's er we're working from home at the moment we have put your email on there as [pii] is that right ok well he i think he must have done something with it because i can see email address is there from from last week i'll give him a ring [usr] have [sys] now [usr] i definitely got an engine have i definitely got an engineer book to come out tomorrow [sys] you have indeed yes 12th of the ninth tomorrow [usr] ok [sys] i'll chase [usr] that's [sys] him up [usr] right [sys] i'm sorry [usr] as long [sys] about [usr] as that's [sys] that [usr] still [sys] i don't [usr] booked [sys] know i don't [usr] in [sys] know what's happened to me unless he's unless he's maybe mistyped email or something but he he's definitely put it all on the notes i'll chase him up now and ask if he can get that over to you ok [usr] and then i've definitely got someone [sys] 100% [usr] to look at the toilet tomorrow [sys] yes [usr] then [sys] no problem [usr] all right that's [sys] [pii] [usr] great and what's your name [sys] no [usr] [pii] [sys] problem [usr] alright [sys] at all [usr] thanks [sys] thank [usr] for [sys] you much [usr] thanks bye now bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] can you [sys] we [usr] got back [sys] record calls for quality and training purposes [usr] the two probably what's what here the chef i i quite that really cool do what we got them do when when we went and aldi and we lost our bags we bought them from the shop in the hotel [sys] hello you're speaking to [pii] at down on demand how may i help [usr] hi somebody was meant to be coming around to do some framework i think it was one day last week and nobody's turned up [sys] they were coming around to do what sorry [usr] some work on the drains [sys] is that for a blocked train or something else [usr] i think it's for a black drain i think the pipe's collapsed i think i don't really know much about it [sys] right well we won't be able to speak to anybody today being bank holiday [usr] all [sys] i [usr] right [sys] can give you the phone number for the local office to check with them tomorrow [usr] chat with them [sys] that's from eight o'clock can i take your postcode [usr] it's [pii] [pii] [sys] yes [usr] sorry [pii] got me on about giving you my mum's one then [sys] hls right and the first line it's not coming [usr] where's [sys] up for that [usr] the road i'll get ready [sys] right i've got the phone number for the local office as i say if you ring them from eight o'clock tomorrow morning their [usr] ok [sys] phone number is [pii] [pii] [pii] [usr] under w right amazing thank you very much [sys] you're welcome thank you [usr] i see [sys] bye [usr] you later bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get any did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] speaking how can i help you [usr] hi i just want to confirm that one of our bookings is gonna proceed on today could i read you the booking reference [sys] sure [usr] it's dywo 3391578 [sys] and what's the name on the booking [usr] it should be [pii] [sys] ok and what's the first line of the address please [usr] the address is [pii] [sys] ok let me just have a quick look for you it's definitely it's definitely booked in for today [usr] ok perfect [sys] between eight and one i mean have you got the number for the office [usr] no is this is this [sys] i [usr] the right number [sys] i i can give you the number for the office just [usr] right [sys] if you need to give them a call a bit later on just to check where they are but we're a centralized office you see [usr] right [sys] i can [usr] ok [sys] see that the book is on there but they'll be able to give you a bit of a better idea if there's gonna be a a certain time or what [usr] right [sys] the status [usr] ok [sys] of it i'll give you that number let me know when you're ready it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] alright [pii] [sys] that's right [usr] all right thank you [sys] no problem thanks for your call | 2Chase Call
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require a plum did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold hello [usr] hello i made a call up last night at 8:00 an emergency call out [sys] ok [usr] and no one turned up and i've had to leave now to go to work but i've got all my i've got sewage coming out of my garden and and the toilet's all blocked and i've got two children i've been waiting up all night for them to arrive and no one turned up [sys] have a quick look at it was this under the british gas home care agreement or something you're paying for [usr] no it was a home it was a home agreement [sys] right let's have a look at it what's the postcode please [usr] k t 19 h t l [sys] it's [pii] [usr] go on [sys] and the first line of the address [usr] that road [sys] and the name of the job was booked under [usr] [pii] [sys] you [usr] [pii] i'm a tenant [sys] that's the [usr] the [sys] one [usr] name [sys] that's [usr] but [sys] fine [usr] you guys are really you've [sys] that's [usr] been [sys] right [usr] you've been called out before and you've been really good you've been within this an hour and two hours but last night obviously you made the appointment at eight o'clock called back at nine to see if there's any estimated time she said she couldn't give me one i waited up and pretty much didn't get any sleep and i've got i can't [sys] i can't [usr] let my dog [sys] believe [usr] out in [sys] i can't [usr] some [sys] believe that no no i can't believe they've done that i mean they've changed the rules on the british gas jobs now if it was booked after four which it was it wouldn't have been last night anyway it would have been this morning between eight between now and eight and one [usr] brilliant [sys] i don't know why she said we couldn't give you a time or anything pretty obvious it's not dispatched to an engineer or anything cos no one was gonna attend last night [usr] ohh she said it was 24 hour service [sys] it is but then they've got to change the rules on the british gas jobs now if it's after four er it'll be next day [usr] right well [sys] if [usr] i've had [sys] it's before [usr] i've [sys] if it was booked before four then we'd obviously see you same day whatever time it was up till midnight [usr] brilliant well i have to go into work because but my children need to [sys] right [usr] come back and use the toilet i have left the side gate open cos it needs to be pumped [sys] they [usr] out [sys] won't they won't do any work with no one on site [usr] but then that means i'm gonna have another day in the evening without a toilet and i've got drain and i can't even let my dog out [sys] i [usr] cos [sys] get [usr] it's [sys] that i know i totally get it but they won't they won't do any work without anyone on site [usr] and what the what am i supposed to do [sys] he said no [usr] i don't even [sys] there's no [usr] know [sys] one [usr] when [sys] else [usr] it [sys] you can get it [usr] i don't even know who i don't [sys] sorry [usr] even [sys] god [usr] know what time he's gonna be there people work usually [sys] go ahead no i get that i totally get that it'll be between eight and one the engineer will give you a ring when he's on the way i don't know if that helps you can nip out or get someone [usr] no [sys] else [usr] i'm on [sys] around [usr] my way [sys] even [usr] to i'm on my way to gatwick i can't do that [sys] right [usr] i'm gonna have to see if the owner can do it because i need this done [sys] no of course no i know you do i know you do i mean it would have been half a help if they would have said to you where you stood last night and you could have maybe got something arranged for this morning rather than leaving you up all night waiting expecting [usr] well [sys] someone [usr] she gave me the impression that someone would be out and they'd call me throughout the night if it needs to be late it would be late they'd call me i'm i'm driving [sys] ok [usr] to work with no sleep cos i've been [sys] no i totally [usr] waiting [sys] get it i [usr] and [sys] know [usr] i and i said [sys] i [usr] you [sys] know [usr] guys [sys] cos [usr] have been [sys] you [usr] really good before you've been within the two hours you've been there you've sorted it and [sys] no [usr] he had [sys] i get [usr] he [sys] that [usr] paid [sys] britain [usr] he he paid [sys] they've changed [usr] the extra [sys] the rules [usr] as well [sys] no i get that british gas have changed their their rules really with what turnarounds they want with us as i say if it's before four it'll be same day if it's after four it's next day next morning [usr] i [sys] saves [usr] find that [sys] them it's cheaper for it's [usr] that's [sys] cheaper for them rather than having to pay us for overnight [usr] i'd appreciate that but i'd appreciate if she'd have told me on the phone yesterday when i spoke to her [sys] exactly totally get that totally [usr] right [sys] get that [usr] ok [sys] totally [usr] i've [sys] get that [usr] i've gotta [sys] right [usr] wait for the engineer to call me he'll call me will he cos then i need to get someone over [sys] ok he'll call you when he's on the way this morning [usr] right ok then i'm gonna have to call someone out when he calls me right ok [sys] because as i say otherwise you won't do any work it saves a whole you broke this broke that thing they won't do any work with no one on site [usr] right ok i'll try and get someone there [sys] right [usr] alright [sys] sorry [usr] thank [sys] about [usr] you [sys] that [usr] alright thanks [sys] take care no no problems | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at how can i help [usr] hi good afternoon my name is mr i have somebody came to the house on tuesday to make estimate and they said in a couple of days i will get the answer i'm still waiting i don't know if you tried to get me you couldn't i thought to call you [sys] ok something this is normally dealt with with our local office if they said that they would contact you i could give you their contact number if i could take the post code and if you give them a call we'll be able to get that sorted [usr] ok it is [pii] [sys] yep ok let's have a look and what's the first line of the address [usr] er fly to [pii] [sys] ok the local offices contact number it is [pii] [pii] if you give them a call [usr] yes [sys] and we'll be able to get that looked into for you and that quote provided ok [usr] all right then thank you very much then thank you [sys] that's not a problem at all have a wonderful day [usr] you also thank you bye bye [sys] but | 2Chase Call
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[usr] i [sys] thank [usr] do [sys] you for calling dino rod partners with british gas [usr] been well [sys] please listen to the options carefully [usr] that [sys] we can get you to the right team if [usr] no way [sys] you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] whether this is new [sys] we record calls for quality and training purposes [usr] hair as well there's lots of different babies [sys] well good afternoon my name's [pii] how can i help [usr] hello i booked us to have a visit today to sort my drain out i have a reference [sys] right [usr] number i wonder if you can give me any indication about what time you'll be coming [sys] right let's have a see what we can find if i can just take your postcode first [usr] certainly [sys] of all [usr] [pii] [sys] [pii] let's have a look and if i could just take your name and the first line of your address [usr] my name is [pii] and it's [pii] [sys] ok doke no problem at all let's have a look [usr] and and mean that all money [sys] right ok give me one moment because it is with our local dino team let me just bob you across to the team i'll get them to have a word and see if they can let [usr] ok [sys] what's happening [usr] thanks [sys] won't be a moment [usr] thank you good morning [sys] good morning [usr] hello my name is [pii] i've just been put across to you from your colleague i just wanted an indication time about what time you could come in [sys] ok can i take your postcode [usr] [pii] [sys] and the first line of the address [usr] [pii] immune system not being [sys] ok we don't give appointment times i'm afraid is there any time up until six o'clock [usr] the thing is i have to pop out to pick up a prescription would they come and find nobody here and go or what [sys] let's have a look what's the issue there it's not a block grain is it [usr] it's a block drain whereas with milk if it is a milk coating on there that the [sys] right ok [usr] that [sys] have you been quoted our charges [usr] nobody's quoted me anything i booked online [sys] ok it's a fixed price of 100 and £80 [usr] right [sys] the [usr] just [sys] charge is to clear or attempt to clear a normal domestic blockage [usr] right it is all it might be that you also need treatment if you're breastfeeding [sys] is that ok for you [usr] that's fine no problem but you can't tell me [sys] don't [usr] what [sys] take [usr] time you can't give me any indication [sys] well [usr] about [sys] the engineer will call ahead with about half an hour's notice [usr] that's great i can nip out get my prescription and i'll be back within half an hour anyway [sys] ok the engineer will call you with half an hour [usr] lovely that's great thank you ever much for that thank [sys] bye [usr] you [sys] bye [usr] bye | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem [usr] bye [sys] press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well i know my name's [pii] how can i help [usr] hi there my name is [pii] i'm a property manager for a flat in [pii] that has a clogged drain we had an appointment with a confirmation number for two days ago on monday the 30th arrival time between eight and one the landlord ca called spoke to [pii] on a different number anyway [pii] took payment then [pii] said that the postcode was wrong they wouldn't be making the 8 to 1 appointment on monday but they would be with attendants between 4 to 5 then effectively they never [sys] right [usr] showed up and now no one's ever called back [sys] right ok give me a moment let me see what i can see because the local team aren't open as yet [usr] ok [sys] and they arrive in about 10 minutes time but let me see what i can try and find out for you what's the postcode for the property [usr] the postcode is [pii] [sys] yep [usr] [pii] [sys] set up bear one moment i'm just gonna get into some details right ok that one here one second what and do you have a confirmation number at all [usr] i do yes the confirmation [sys] all right [usr] number is wo [sys] yep [usr] dash 352 [sys] yep [usr] 1354 [sys] ok give me one moment [usr] thank [sys] i just [usr] you [sys] let everything in here and we'll see what's going on and what was the first line of the address [usr] the first [sys] just for [usr] line [sys] security [usr] of the address is it's it's a flat it's [pii] lingfield house on [pii] [pii] [sys] that's fine give me one moment [usr] sure [sys] because it's showing too it's showing scheduled one moment right ok it was put in and scheduled for the engineer to attend [usr] i know [sys] on monday one moment how interesting but there's no note or anything to say why you shouldn't have been able to attend one moment [usr] the just it was reported to the tenants that they had the incorrect postcode which is just i don't know how that's possible because they spoke to me the property manager the owner and the tenants [sys] right ok right what i can i've got two options i can give you for it if you want i can send over the details to the local office now as soon as they're open i can ask them to give you a call back or i can give you their number to ring in about 10 or 15 minutes when the [usr] no [sys] dead lines will be back open again it's up to you whichever [usr] if [sys] works for you [usr] if you give me their number that would be great [sys] by all means have you have you got your pad [usr] i do [sys] yep it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] ok and they're open at [sys] and [usr] 8 [sys] say [usr] a.m. [sys] they open at 8 a.m. their phone lines should before then you see their phone lines will divert towards in the central team [usr] ok [sys] at stockport [usr] ok [sys] but as soon as it gets to eight o'clock should automatically swap back to them [usr] ok [sys] if you give it about 10 minutes they should be open [usr] ok [sys] and say they should be able to let i'll stick a note in the job anyway just to say what's happened [usr] i'd [sys] that [usr] appreciate [sys] when they go in it there's details [usr] it [sys] of we were already spoken about it [usr] ok [sys] for you but i say it's a bit of a strange one because it was definitely booked out and the engineer was assigned and everything for it to go out there [usr] ok [sys] in the [usr] i'll [sys] in the afternoon [usr] no problem i'll give them a call in a few minutes thanks much [sys] all right [usr] ok [sys] you're very welcome [usr] ok [sys] cheers [usr] bye [sys] thank you [usr] bye [sys] bye bye | 2Chase Call
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to how can i help [usr] hi good morning do you want a job reference number [sys] yes bye [usr] it's dywo 342 3265 i made a phone call yesterday and this was the job reference i was given and this they were going to pass the the query to the local diner road that they can [sys] can [usr] give [sys] i just [usr] me [sys] say [usr] a [sys] the first line of your address please [usr] it's [pii] [sys] how can i help [usr] ii i haven't had a call from [pii] yet i'm just wondering [sys] ok do you mind if i transfer you to the office and they can then answer [usr] sure [sys] your questions for you [usr] sure [sys] 26 thank you for calling plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing the call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at [pii] thank you for calling dino plumbing your call is very important to us all of our age are currently busy assisting other customers please continue to hold the next available agent will take your call alternatively you can email your query to office at [pii] thank you for calling dino plumbing call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at [pii] all of our agents are busy helping other customers please call back between nine till five monday to friday thank you for your patience | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] [usr] yes [sys] with [usr] hello [sys] [pii] speaking [usr] yes [sys] how can i help [usr] i have a a booking engineer booking that is tomorrow but i just want to place in the kitchen tub but kitchen it hasn't arrived yet and probably i'm not sure in what time coming probably morning but i'm not sure in what time i i think it is better to change the day or maybe 11 to 6 maybe four o'clock or something call me and then they check in if i receive that tap new tap or not then if it's ok [sys] what's [usr] ok [sys] the postcode [usr] sure [sys] of the address [usr] [pii] [sys] i can [usr] quota [pii] for yankee [sys] you have cover with british [usr] no [sys] grass [usr] no no no i just different different [sys] ok that's fine let me transfer you through [usr] you [sys] to the right department let them know and see if they can change your [usr] ok [sys] appointment for you [usr] thank you [sys] you ready thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative good afternoon danny plumbing [usr] yes hello yes yes i just want to change the my appointment with the engineer [sys] ok can i take your postcode [usr] [pii] [sys] yes [usr] sorry can i just ask something my phone is a bit funny if that line is cut off would you do me a favor could you just call me because if i call somebody always cut cut [sys] ok ok bear with me [usr] thank you [sys] ok you wanna move it from tomorrow [usr] tomorrow yes 1 to 6 maybe i think in this friday because i just want to the tab but i the kitchen tab coming probably tomorrow hopefully [sys] ok [usr] in the morning but i'm not sure i can receive or not and my appointment is from 1 to 6 hopefully but it it's no guarantee it's better to move the day [sys] ok ok then bear with me and i'll just [usr] thank [sys] have a look [usr] you or maybe four o'clock or something contact may not guarantee it's better not to that's true it's better to change [sys] alright [usr] in the completed day [sys] they have booked the appointment towards the end of the day [usr] ohh really [sys] it's it's about it's at about three o'clock tomorrow obviously [usr] ok [sys] it could be a bit later than that due to he could get held up on a job or something [usr] really ok hold on let me just check that it doesn't say when but it definitely i can receive smaller it hold on tomorrow tomorrow but it doesn't say when [sys] ok ok would you us to just move it then [usr] it's better yes because if there there's a [sys] i [usr] engineer core and then if i haven't got the top it's not good isn't it [sys] hm ok er how about friday [usr] friday is fine yes friday is fine [sys] ok alright then i'll move it to friday [usr] thank you yes great wonderful [sys] no worries thank you [usr] thank you thank you bye [sys] thanks [usr] bye [sys] bye [usr] what time | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything we record calls for quality and training purposes [usr] you [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] he came out as well [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] cos [sys] afternoon you're through to [pii] at british gas how can i help [usr] hi i've got a an appointment booked with [pii] er dina plumbing er i just don't think er it's needed anymore cos [sys] right [usr] the the [sys] ok [usr] someone reported a leak in the flat but we'd we'd left the tap on a a tap on because we didn't have water this morning [sys] right [usr] er when when we turn the tap on there was nothing there but we'd left it [sys] right [usr] but someone someone's turned it off at the stock tap [sys] ok no problem what's the post code please [usr] er it's [pii] [pii] [sys] and what's the house number [usr] [pii] [pii] [sys] [pii] and did you say [pii] as [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok [usr] [pii] [sys] no problem what's the name of the account holder [usr] i'm not sure because i think it will be the my landlord i've got a reference number if that helps [sys] just bear with me does it begin dywo yep fire away [usr] it's 347 9328 [sys] i'm just waiting for that to load right i'm just looking for the home care service policy number that i can cancel the appointment sorry [usr] cos it wasn't it wasn't my first estate agent cos i was in [pii] at the time [sys] and you've got no idea what your landlord's name is sorry it might it might be this one hold on a sec let's have a look the [usr] i haven't met him i might be able to might be in my my initial contract [sys] it's just because you're because it's a block of flats it comes up with everyone that lives in the buildings knowing that we've got records of rather than just registering it to your address i'm just trying to see if i can find the account number no that didn't i just tried something else and that didn't work either [usr] fine [sys] i don't suppose your landlord's telephone number do you [usr] er i do [sys] let's try it that way [usr] for going save i'm not [pii] [pii] [pii] we just found his name it's [pii] [sys] ok just bear with me let's see what happens [usr] i'm just not sure if it'll be under the landlord landlord's policy or our estate agents who are the property managers for him [sys] it doesn't look there's anything under that phone number just bear with me let me go back into and then just once more can you confirm your postcode for me [pii] [usr] [pii] [pii] [sys] [pii] and then number again i know you live in the flat what's the actual [usr] it's [pii] [sys] thank you and you said his name was something d [pii] you said didn't you [usr] i did [sys] right ok yes brilliant got it fantastic thank you very much i'll be able to get in there and cancel that down for you now i'm really sorry that took some time [usr] no it's alright there is [sys] to the best of your knowledge it's been resolved just because the tap was left running because there was no water to the flat this morning you don't need i know to come out [usr] no no i don't think the water's back on and [sys] excellent [usr] it was just some water on the floor [sys] right ok that's wonderful i'm ever sorry that that took long to find i do apologize most sincerely and i hope you have a lovely weekend [usr] you too thank you very much [sys] take care now bye bye [usr] cheers bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services press [pii] or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes evening how can i help you [usr] hi i phoned up this morning because i have a blocked toilet and the gentleman i spoke to said yes you'd be sending someone out between between eight this morning and six this evening and no one's been here i've been in all afternoon waiting [sys] well i'll check that for you now he may just be running a bit late can i get your postcode [usr] yes it's [pii] [pii] do you want my work order number or my reference number [sys] it's ok i've got it here can i get the first line of address [usr] it's [pii] [sys] perfect with your name [usr] it's [pii] [sys] and your best contact number [usr] it's [pii] [sys] right i'm gonna pop in a quick hold i can speak to engineer for you [usr] thank you [sys] no worries hello thank you for waiting i just [usr] hi [sys] rang the engineer he said that you're his next job he said that he'll be in an hour and a half if that's ok [usr] he'll be here in an hour and a half [sys] that's correct [usr] ok i thought they stopped coming [sys] around [usr] at [sys] half [usr] six [sys] seven [usr] o'clock by [sys] pardon [usr] half seven ok thank you all [pii] [sys] but [usr] thanks [sys] no [usr] for letting me [sys] worries [usr] know [sys] take care [usr] thank you bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well should i know my name's [pii] how can i help [usr] yes hi i wonder if you can please my name is [pii] and i've been in touch with british gas and they've been out to the house about a potential leak and they've been i believe british gas have been in touch with dino plumbing it's for a leak detection and i have a reference number [sys] right ok give me a moment then you've just come through to the team's customers you have to pay for all the work they have done give me one second [usr] ok [sys] let me get you over to one of our colleagues and they can have a look into [usr] thanks [sys] it [usr] very [sys] wait [usr] much [sys] one sec you're welcome thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments that our team do over the phone looking for our latest energy hiver new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] hello i was expecting somebody to call today to give us aaa quote for or to have a look and see what's wrong with our drains and and give us a quote but nobody turned up [sys] can i get your postcode [usr] [pii] [pii] [sys] and the first line of address [usr] [pii] [sys] and can i get the name on the account [usr] it would have been [pii] hurst it's my daughter's house [sys] no worries you said you had a a booking for today [usr] i rang i rang yesterday and they said somebody will come tomorrow and i said that's great and they said we can't tell what time i come tomorrow i said fine [sys] right ok cos the only job i can see is for yesterday it says [usr] yesterday well [sys] 20 [usr] i rang you [sys] it says it says it's a bit of a weird one normally it says just one day but it's either the 26th and then the first of october between that time but it's either it's been canceled there's nothing nothing active or but [usr] well that's that's that's really weird cos i say i i it was yesterday that i rang about it and they said we'll send somebody tomorrow and i said that's terrific it's presumably not been booked in properly properly or something [sys] let me just quickly have a look would you to get a a job booked in then i'm assuming [usr] i'd it because i'd i'd to know i i'd a quote of some description i know what's [sys] no worries just bear with me one second i've got the best contact number as [pii] should i keep it as themselves [usr] yes [sys] or change [usr] her [sys] it [usr] not her [sys] ok [usr] number what whatever that number is i forget about it cos she's the [sys] no [usr] one who will be [sys] worries [usr] in the house [sys] i'm just gonna quickly have a read on you need an engineer out to see what's wrong with your drinks is that right [usr] yes cos there's a toilet that just that just keeps blocking and blocking and you've been out to it a couple of months ago and unblocked it and then they they've plunged it again several times since and it's now completely blocked again and other there's another two toilets on different floors and they intermittently block as well it's a good chance it's a drain rather than or something which is what your person said last time when he came to unblock it [sys] and are there any vulnerabilities on site the engineers should be aware of [usr] no no [sys] that's fine and is there a toilet you're able to use are they all [usr] yes [sys] blocked [usr] there's no there's at least one of the others that it's managing at the moment i say it's great but it's managing [sys] and what about the the shower or the bath is that working fine [usr] no that seems to be working ok yes [sys] ok [usr] that's true [sys] that's fine perfect i'll have a look at availability for you now cos it seems the local office is quite busy the earliest i could get you booked in for would be wednesday i could try maybe tuesday [usr] right [sys] one system is showing wednesday [usr] tuesday tuesday would be better because i can go that next week and i can guarantee there's gonna be somebody there wednesday and i can't guarantee it [sys] right [usr] i'm gonna [sys] just bear me a few moments i'll try and get tuesday for you is it ok i should pop [usr] thank [sys] you on hold [usr] you thank you [sys] thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dino plumbing can help we have a range of water saving devices available to find out more hi thanks for waiting [usr] that's ok [sys] i've i've been able to get you tuesday it will be between 8 a.m. and 6 p.m. [usr] ok [sys] and er the engineer should give [pii] a ring when he's on the way [usr] ok thank you [sys] did my colleague go over the one that you spoke to yesterday did they go over how much you'd be looking at what the quote it might be and how it works [usr] no no [sys] ok there's no call out fee the engineer will come take a look at the work and provide you with a quote er if [usr] they're [sys] the quote [usr] right [sys] is to strictly unblock a drain you should be looking at around 100 and £70 [usr] right [sys] if there's any further work to be done he'll obviously let yourself know and provide you with a quote er which you can say yes or no to and it's a payment upon completion by cash or card is that ok with yourself [usr] that's ok right [sys] perfect i'll get that booked in for you now and then [pii] [usr] thank you [sys] will get a text just to confirm it's been booked in [usr] ok thanks very much indeed [sys] thank you take care [usr] ok thank you bye [sys] bye | 2Chase Call
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[sys] morning [usr] ohh hello i don't know if you can help me at all er you've got a job by smore property to go to [pii] i don't suppose it's possible to give me an estimated time is it [sys] it's at the moment it's gonna be this afternoon let [usr] no [sys] me just have a look [usr] thank [sys] are you [usr] you [sys] going [usr] i [sys] out [usr] you [sys] are [usr] can't [sys] you [usr] be no what he says it's my grandson's house but he's got his daughter and he has to take her home to her mother [sys] right [usr] i just [sys] that's [usr] said [sys] it [usr] to him give him a ring he said you won't know now and i said well you never know if you don't try do you he said [sys] let [usr] you [sys] let me just [usr] know [sys] double look where he has he's [usr] i said [sys] he's [usr] i'm [sys] on [usr] not [sys] his way to s [usr] you [sys] t [usr] to [sys] seven he's on his way to s t seven at the moment he's got one there i would take it might be about half past 12 i would imagine [usr] ohh that's great cos we [sys] if [usr] we don't [sys] but he [usr] take [sys] will [usr] about [sys] ring you i have a the number we've got is n 530 is that [pii] number [usr] i've no idea at all i couldn't tell you i can check for you already but i'm [sys] is [usr] just [sys] that the [usr] driving [sys] best number [usr] at [sys] to [usr] the [sys] ring [usr] moment you said i told you not ring two seconds i think he would have she would have given you the right number anyway cos the his one lady's got the right number [sys] [pii] [usr] [pii] that's [sys] that's [usr] from a [sys] the [usr] [pii] [sys] number we've got anyway ends 53 [usr] ok [sys] that's the number he'll ring when he's on the way [usr] ok that's lovely we just didn't want to be out you see and he miss it cause he's been without the toilet since yesterday it's a bit difficult [sys] i think it should have been done yesterday shouldn't it and she's only just put the message up or something [usr] do what i don't know i was there when he rang her and i said to him do i've just got a feeling we were out of bloody toilets all weekend and i don't know how you going out it's one [sys] she's [usr] thing he [sys] just [usr] can't [sys] she's [usr] cope [sys] on holiday [usr] with it [sys] apparently [usr] since he right he [sys] she's [usr] said to me [sys] on holiday [usr] she said she's [sys] she's [usr] just [sys] she [usr] me he didn't speak to [pii] you see he spoke to [pii] [sys] [pii] cord well [pii] rang me cos she said the message hadn't been picked up by anybody apparently she's rung me [usr] don't [sys] in a panic [usr] worry [sys] and said i'll [usr] don't [sys] get it done [usr] worry [sys] today [usr] i [sys] for you [usr] i said to him i said i've used [pii] on it weird of times when i used to wear down long thought was the drains down there [sys] where's [usr] were always [sys] that [usr] blocked i used to work for north gates there was always somebody coming out of the rain there [sys] nothing changes [usr] no no i don't suppose he does [sys] miss i [usr] if if he says around half 12 that'd be great cos that means i can we can take baby back on time [sys] he he will [usr] 30 [sys] ring that number when he's on the way but he's he's [usr] bit [sys] just on his way s t seven at the moment doing one in [usr] that's [sys] grove [usr] lovely thanks ever [sys] and [usr] much [sys] then he'll [usr] you've [sys] be [usr] been [sys] next [usr] really you've been really helpful [sys] all right [usr] difficult [sys] no problem [usr] when you're child sharing isn't it [sys] it does especially on a weekend [usr] i know how i know [sys] we'll [usr] i [sys] sort it for you [usr] thank you you [pii] cheers [sys] alright then ok [usr] thanks [sys] cheers [usr] bye bye [sys] cheers [usr] love bye | 2Chase Call
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[sys] thank you for calling dino rod partners [usr] it depends [sys] with [usr] what [sys] british gas [usr] times i've [sys] please [usr] got available [sys] listen to the options [usr] right shall [sys] carefully [usr] we [sys] we [usr] we [sys] can get [usr] something [sys] you to the right team if you need [usr] start there listening [sys] any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i [usr] hello [sys] help [usr] there i think i've got a booking for tomorrow morning but i've not received any confirmation at all if i give you my postcode could i could you check for me please [sys] of course can can you hear me [usr] i can indeed yes my the postcode is [pii] [pii] [sys] [pii] [usr] yes [pii] [sys] ok i can't see anything just to confirm that was [pii] [pii] [usr] that's it [sys] ok i can't see anything but if you want me to help you get a job booking i can do that for you now [usr] ok there's nothing there was nothing nothing but for tomorrow [sys] no [usr] i was just [sys] nothing [usr] i just [sys] booked in [usr] i was just speaking to tomorrow i i find it strange that i didn't get a confirmation email but i'm sure there was a confirmation number but obviously i didn't take a note of it [sys] are you a british best home care customer by any chance [usr] no no [sys] ok no problem ok and just repeat for me the first line of your address [usr] [pii] [sys] [pii] no problem and just confirm for me this is a domestic property where you live [usr] say say again sir [sys] just to confirm this is a domestic property it's where you live [usr] it is yes [sys] ok no problem and can i take your name and telephone number [usr] my name is [pii] that's [pii] [sys] thank you what's your number please [pii] [usr] [pii] [pii] [pii] [sys] brilliant thank you and do you have an email address as well [usr] yes i do yes it's [pii] [pii] ok [sys] [pii] [usr] ok can i change the the contact details because it will be my wife that will be at home i'll be at work it seems to make contact [sys] cool [usr] with me if i won't even be here ok [sys] yes [usr] i'll just hand you over to my wife she can do say her number hi sorry but [sys] hi [usr] hi sorry about that as as i'm gonna be here probably better if you have my name and my email and everything [sys] can i take your name please [usr] is [pii] [sys] [pii] just correct me if i'm wrong i've got [pii] [usr] [pii] [pii] [sys] [pii] ok there we go and what's your surname [usr] and [sys] again [usr] it's [sys] please [usr] [pii] [pii] [sys] no problem and what's your telephone number please [usr] it's [sys] [pii] [usr] [pii] [pii] [sys] [pii] no problem [usr] if you need email it's probably better if you keep my husband's cos he takes it more than i do [sys] that's fine [usr] but if you want want [sys] ok [usr] to whatsapp me or text me or call me you can use my number [sys] ok [usr] alright [sys] are there any v vulnerable people at the property [usr] sorry [sys] are there any vulnerable people at the property [usr] no [sys] no ok and was this regarding a blockage inside outside or is it a blocked toilet [usr] it's just outside it's the kitchen drain the washing machine the kitchen sink and the dishwasher and it's also from upstairs as well the same [sys] ok and is it affecting any of your assets your washing machine your sink your toilet [usr] no [sys] no ok and is the drain outside overflowing [usr] sorry [sys] is the drain outside overflowing [usr] no inside no but outside it's as long as soon as i use it [sys] it's overflowing outside [usr] definitely [sys] ok and is it is it sewage waste or is it just kitchen waste [usr] it's this kitchen waste [sys] no problem [usr] but i was there [sys] ok [usr] washing machines from upstairs in in our house and dishwashers it it just smells a bit [sys] no problem there's a block drain outside relating for your kitchen and upstairs no problem at all i'm just gonna have a look and see what we've got available for you [usr] it's been on this for a while as soon as possible would be fantastic obviously but i'm getting a bit sick of not being able to use my my [sys] ok [usr] sink as much as i [sys] ok well we've got an appointment where we'll be able to come out to you tomorrow [usr] what time [sys] it's an all day appointment it would run from 8 a.m. to 6 p.m. but somebody would give you a ring about half an hour before they were due to arrive [usr] ok only half an hour before [sys] yes they do tend to give you a call just as they're they're [usr] the [sys] on [usr] thing [sys] their [usr] is [sys] way [usr] i i need [sys] to you [usr] to take my dog out [sys] ok [usr] i i i'll have to stay half an hour close closer to home [sys] hello [usr] w will they ok i i'll i'll just hope they come at it thank you very much [sys] ok do you want me to book that for monday tomorrow [usr] yes please [sys] ok no problem just before i confirm the work order i just need to confirm that you'd be happy to pay the engineer on completion it would be a fixed price of 100 and £80 is that ok [usr] £180 but i will be able to do it bank transfer right [sys] yes [usr] yes [sys] that's [usr] yes [sys] fine you can pay by card [usr] ok good good [sys] thank you ok i'm gonna get that booked for you now and then if you've got a pen and paper ready i'll give you the number for your local diner office [usr] ok one sec hm my husband really make coffee very loudly sorry what did you say [sys] just let me know when you're ready to take the number down [usr] no well [sys] ok [usr] where is this number [sys] it's [usr] before [sys] zero [usr] did you say sorry [sys] this is your local diner office [usr] ok [sys] it's 0193 276 [usr] 276 [sys] double five double five [usr] triple five triple five ok thank you very much [sys] and no problem that's all booked in for you tomorrow [usr] great thank you very much thanks for your help [sys] thank you thanks [usr] thanks [sys] bye [usr] bye [sys] bye [usr] bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 36 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 2Chase Call
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press this call is being recorded good afternoon [pii] [usr] hello i was wondering if you can help me i've been having some serious issues with a job that's meant to have been done at one o'clock today in [pii] [sys] exactly can i get your postcode please [usr] it's [pii] [sys] just i and can i get the first line of your address please [usr] [pii] [sys] all right ok i can see you've got appointments scheduled for today and that is a pm appointment that is between 1 p.m. and 6 p.m. [usr] i can't really hear you can you say that again [sys] yes i can see you've got an appointment scheduled for today and pm appointment i 1 p.m. [usr] sorry [sys] the engineer [usr] i [sys] should be at [usr] ca i can't [sys] any [usr] hear you again it breaks up what what did you say hello can you say it one more time hello [sys] hello can you hear me now [usr] it's really it's really broken but what did you say [sys] yes i can see you got an appointment schedule for today [usr] today i [sys] and it's a pm appointment [usr] at what time [sys] bye anytime between now and six pm [usr] well no no no no no no it was meant to be at one o'clock and they didn't turn up somebody said he was gonna turn up at four o'clock but this has happened to me three times with the service and i want to confirm that the engineer is gonna be there at 4 p.m. can you do that for me [sys] do you say by 4 p.m. [usr] at 4 p.m. [sys] ok i'll look into this for you now if you can place or not [usr] ok cool [sys] hi sorry to keep you a note [usr] ok hi [sys] yes i wasn't able to get through to the engineer however i can see is a on demand job i will pass over the information to the on demand team to give you a call back in regards to this job [usr] ok well this is really really not ok honestly i've been on the phone to you guys all day i've [sys] i completely [usr] been i've had [sys] understand [usr] to miss two days off work because of this i've [sys] i do [usr] got [sys] apologize [usr] a wedding [sys] for [usr] tonight [sys] the delay madam [usr] it's meant to i'm meant to be back there at four o'clock i went there at one o'clock i stopped seeing my family to come and see this guy [sys] i can't [usr] why [sys] understand [usr] why is this problematic as i've got a message saying from one till six [sys] you you would have to be the only one team that can provide more information to this unfortunately i won't be able to provide information i have passed it over to them and i will ask them to prioritize this case for you [usr] are you gonna transfer me to them now [sys] they're currently not available at the moment however i will request for them to give you a call back as soon as possible [usr] what what is their number out of interest cos this is really starting to take the piss [sys] and they don't have a direct number you have you have to call in the office number and you have to be transferred over to the on demand team [usr] my god ok what but i mean i've been waiting for a call from the on demand team all day this is what do i do here i have a tenant going in tomorrow i've taken days off work i'm gonna lose money because of this [sys] i can be and at the moment i it's only the only one that can a add you further i can't see that they scheduled appointment for today i will ask them to prioritize [usr] for [sys] this [usr] one [sys] case [usr] o'clock it's now three o'clock [sys] [pii] [usr] already paid for this it's £600 [sys] i i do apologize for that madam we will look to resolve this for you as soon as possible [usr] ok i'm just gonna have to i can't go to the property if i don't know when they're gonna be there i'm meant to be there 40 minutes to let someone in is what i was last told but now i don't know if they're gonna turn up i need a phone call to tell me where this guy is this is [sys] no problem [usr] second [sys] at [usr] time [sys] all [usr] this has happened i've been waiting around for hours and hours and days with [pii] can you come find me too then [sys] they're currently not available at the moment [usr] is there a manager can i make a complaint to someone is there someone i can speak to about this [sys] you our normal process is that you have to send the email in would you me to provide the office email [usr] ok well i've done that twice now and i've had nothing back about that either i mean this is outrageous [sys] that's all usually process for you for management to get back to you and [usr] that's the only process for management to get in touch with me ok this is unbelievably bad behavior i will wait for them to get in touch with me but i don't i'm not gonna be at the property until someone tells me when the engineer is going to be there [sys] completely understand i will also on our team to prioritize this for you [usr] ok i'll wait for the call thanks | 2Chase Call
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[usr] thank [sys] thank [usr] you for calling [sys] you for calling dino od partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote good afternoon you're through to irish class and [pii] speaking how can i help [usr] sorry who's speaking [sys] guys how can i help [usr] sorry i didn't get up again [sys] yes how can i help [usr] still didn't get a bit of it doesn't matter about a month ago we had some work done by [pii] on behalf of british gas through our policy our policy we haven't heard anything since because the following day the leak became worse and was pouring out the ceiling i'm just wondering whether we've got authority to go and get it repaired yet or what was happening with it just seems to have gone into one big black hole [sys] i'll get you through to that team won't be a moment thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us you can book an annual service visit a pair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not | 2Chase Call
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[sys] hello drainage how can i help [usr] hello i'm trying to get an update on our situation with a collapsed dr [sys] right and what's the postcode there [usr] [pii] [sys] [pii] it's [pii] [usr] that's correct [sys] let's have a look i think he have you received any quote yet from the engineer [usr] no [sys] no ok i might have to chase it up for that then i'm not sure why he hasn't sent that far a dead one ok what i'll do then if i can take an email now i will chase him for that quote and then we can get that over to you if i can take an email of some sort we should be able to get that over our way [usr] right [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] perfect i will chase him up for that now and hopefully you should have that in hand [usr] thanks [sys] perfect thank you [usr] bye | 2Chase Call
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[sys] hello dino [usr] hi can i get your postcode please [sys] hello [usr] it's [pii] [pii] uniform [sys] and the name please [usr] it's [pii] [sys] no problem how can i help [usr] i think i believe i've got an engineer booked to come to the house today but i just want to double check cos i've not heard [sys] yes [usr] anything [sys] you do you dispatched out to an engineer called [pii] for today [usr] have you got any idea roughly when he'll [sys] probably [usr] be coming [sys] within the next couple of hours cos he was on a long duration job in a different area but i will ask him to give you a call as soon as possible or [usr] how are you still [sys] hello [usr] there hiya can [sys] ok [usr] you ask can you [sys] no [usr] also ask him if he'll ring before when he's setting off on his journey because i've got to get [sys] yes [usr] home to meet him if you can just give me a ring say 15 minutes before he's due to arrive [sys] that's [usr] would that [sys] fine [usr] be all right [sys] no problem [usr] i is it the same guy that came last [sys] yes [usr] week [sys] it is [usr] ok it it's definitely [sys] definitely [usr] booked in [sys] booked [usr] cos [sys] in [usr] we've got a bit of a all right [sys] alright [usr] ok that's [sys] then [usr] great all [sys] thank [usr] right [sys] you bye [usr] thanks a lot bye | 2Chase Call
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome dino my name's [pii] how can i help [usr] hi my name is [pii] we had a one of your chaps come over and have a look at our drains not last week the week before and someone was gonna get back in contact with us it was just a quote and see what the issue was and someone was supposed to get back in contact with us last week to book in the actual work itself [sys] right you're [usr] and [sys] not [usr] i haven't [sys] happy [usr] had that all i've had was an answer phone message the other day saying please can you call us to pay for the services we haven't had any services yet [sys] hm give me a moment then let me try and see about getting you to the local team and we'll try and get it all sorted what's your postcode [usr] [pii] [pii] [sys] yep [usr] [pii] [sys] wait a moment i'm just coming to here and what's the first line on the address [usr] [pii] [sys] that's absolutely fine give me one moment then let me pop you across to the local team they'll be able to see all the details and see if i can book back in for you one moment [usr] thank you [sys] ok hello you've reached [pii] how can i help [usr] hi there my name's [pii] i had one of your chaps out not last week the week before to look at our drains and give us a quote on what needs to be done and he went away and said someone will be in contact from the office to book something in book a date for people to come and sort that out we haven't heard nothing all i've heard is i had a an answerphone message the other day saying give us a call back to pay what you owe and i was well i haven't had any services yet [sys] what's the postcode [usr] [pii] [pii] [pii] [sys] ok bear me a second that's for [pii] [usr] correct [sys] ok bear me a second while i look at the notes thank you for holding sorry i do apologize that was i've just had a look now that was and you don't know anything about that [usr] that's ok no problem at all is anyone gonna try and book something in for us [sys] what was it for a quote did you say [usr] no we we had a chat round he had a look at our drains and said what we needed and he said someone give us a buzz back in to to sort a date for people to come around and get it sorted [sys] ok let me have a look and see where the quote is bear me a second thank you for holding what i'll do is because unfortunately i don't deal with this stuff what i'll do is i'll chase the people that do now and i'll ask them to email you over do you have an email that i can take [usr] or they can call me but email is [pii] which is [pii] [pii] [sys] [pii] ok no worries i'll get them to send that over to you as soon as possible [usr] ok thank you very much cheers [sys] no worries take care bye bye [usr] bye now | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our [usr] we [sys] local [usr] doing nosy [sys] teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote speaking how can i help [usr] good morning i've got a booking for one of you guys to visit a customer's property this morning and i know they're booked in between it and one but i thought you might have access to the engineer's day to give you an indication of when he is coming [sys] is it [usr] because i'm an hour away i need a i need a window [sys] ok who am i speaking to when you said a customer of ours [usr] my name's [pii] i've booked i've got an engineer one of your engineers coming to a property of mine this morning [sys] right ok you're a a landlord are you i mean they don't give windows they're either am pm or all day and then i can check the appointments for you what's the postcode please [usr] it's [pii] [pii] i think [sys] sw and the address [usr] yes i think it's my name's [pii] it's [pii] [sys] just having a look now it's any time up until one o'clock the engineer does call when he's on his way but that's as much as we can give unfortunately [usr] he's he's gonna ring me when he's on the way to the property well i well that's better than i was told ok that's ok no problems thanks [sys] no [usr] for your advice [sys] problem take care bye now bye [usr] thank you bye | 2Chase Call
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have received please press three to book in or reschedule a drain repair press four for accounts please press five for all other inquiries please press six good morning dana road [usr] good morning it's [pii] here i think you booked to do some repairs to drains [sys] that's [usr] at [sys] today [usr] four piers [sys] isn't it [usr] close in [sys] it's booked in for today [usr] wr hm sorry i think it was today yes it's going ahead [sys] our engineers [usr] is it because [sys] are there now [usr] know i'm not i'm not living there there's nobody there [sys] i'm just finding [usr] i see right [sys] photos et cetera for them to crack [usr] that's all [sys] on with [usr] set [sys] the work [usr] up right cos i've just had aaa message er that [sys] no [usr] you [sys] we're [usr] were going [sys] here today [usr] on the 11th [sys] it's it's [usr] but [sys] a two day job [usr] you're [sys] they'll be there [usr] there [sys] today [usr] now [sys] and tomorrow all right no worries [usr] i see [sys] thanks [usr] ok all [sys] bye [usr] right thanks [sys] bye [usr] very much thank you bye bye bye | 2Chase Call
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[sys] good afternoon i know [pii] [usr] hello [sys] hello [usr] hi there [sys] yes how can we help [usr] what it is i've got a visit must have booked you guys in but no one's [sys] sorry [usr] visited [sys] i can't i can't hear you very well are you on hands free [usr] no i'm not the one [sys] ok [usr] what it is a british gas said that someone should be coming to my place today but no [sys] right [usr] one's up [sys] ok what's your post code [usr] it's [pii] [sys] have a look sorry [pii] are you saying [usr] no [pii] [sys] we don't cover [pii] from this local office let me give you the correct telephone number hang on a sec is it for plumbing or drainage that you're waiting for [usr] it for what it is it is for my my toilet pipe it's leaking [sys] your toilet's leaking did you say [usr] you get the the [sys] ok that would be a plumbing issue you haven't got a blockage no it's just a water leak [usr] it's a leak [sys] ok no problem let me give you the correct number [usr] no problems [sys] right the correct number is [pii] [usr] 01 minute [sys] hello [usr] hi there [sys] yep [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] they are the plumbers for your local office if you have a water leak [usr] ok that's [pii] 478 [pii] [sys] yep 30 [usr] 301 ok no problem [sys] thank you | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] what how do her [sys] dino [usr] you [sys] is one of uk leading plumbing and drain [usr] why [sys] services [usr] are you [sys] and blocked drains to burst pipes and busted boilers [usr] that [sys] we're here to help [usr] i don't know what line disease it is i know that that's what that model's got what's her name i don't know about i thought you get it from tick cos don't didn't pirates used to get them cos they never used to have enough citric acid in their diet i know that [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] i've never met her before [sys] whatever the problem we'll send an [usr] what [sys] expert [usr] did they say [sys] down [usr] they've [sys] you [usr] had to have [sys] [pii] speaking how can i help you [usr] hi my name's [pii] i'm calling from brock taylor lettings in [pii] and please can i be put through to the [pii] branch [sys] what for is it for a particular property that you're managing [usr] it's [sys] now [usr] been an absolute pig's ear if i'm honest [sys] no what's can i just get the first part of the post code and i'll get you right to the right one [usr] one second i'm just getting it now it's [pii] 12 [sys] i mean i [usr] [pii] [sys] all i need is to run me 12 that's fine is it a plumbing or drains issue at [usr] drains [sys] drains just bear with me now we'll get that i'll get you through [usr] thank [sys] to them ok [usr] you [sys] i don't want you to have to go through it all again with me i'll get you [usr] no it's ok don't worry thank you [sys] it's ok if you can bear with me i'll i'll give you the number as well but i'll also pop you through as well ok [usr] that would be great [sys] number [usr] thank [sys] is [usr] you [sys] [pii] [pii] [pii] no [usr] perfect [sys] worries i'll pop [usr] thank [sys] you [usr] you [sys] through [usr] ever [sys] now [usr] much [sys] ok bye [usr] bye [sys] hello from how can i help [usr] hi my name's [pii] i'm calling from brock taylor lettings in [pii] hi i believe one of your staff members has just signed up to one of our rental properties that i spoke to somebody about on friday and tried to speak to somebody about on saturday [sys] i [usr] but [sys] see the post [usr] i had [sys] code [usr] to instruct [sys] ok [usr] somebody else because nobody came back to me i believe one of your staff members has just turned up but between you and me it is a complete [sys] ok [usr] waste of time [sys] what was the [usr] i've [sys] postcode [usr] already had to [sys] of [usr] have [sys] the job [usr] somebody [sys] there and i can tell him to talk off [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] ok [usr] because i i called on friday and somebody said that at 2 p.m. and a lady in the main 033 the our call center service i'm guessing said that somebody would call me back within the hour nobody ever did it then became urgent from friday night to saturday i then called on saturday [sys] right [usr] and couldn't get through to anybody my assumption and i think quite frankly [sys] no [usr] my correct assumption was that nobody from rod was going to be attending then i instructed an alternative [sys] no there [usr] contractor [sys] there is someone on saturday in the call center or the call center normally picks it up it is strange i'm not sure if the phones are getting through to them [usr] it [sys] ok [usr] went to voicemail [sys] you normally the the [usr] and [sys] call [usr] i left [sys] center [usr] a voicemail [sys] picks up from there that's fine i'll instruct them to to cut off them that cheers [usr] ok thank you ever much cheers bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes i'm speaking can help [usr] ohh hello my name's missus [pii] from er barry and edmunds i had a engineer come out yesterday or a plumber rather now job because he'd only got an hour to do 44 jobs which [sys] ok [usr] was a bit ridiculous but thing but i want to know when he's gonna come back i'm not sure if i've got to make another appointment or [sys] sure [usr] he was gonna get in touch with you and come back today [sys] can i take your post code please [usr] yes it's ip 33 two lj [sys] and the first line of your address please [usr] er [pii] [sys] miss there we go [usr] that's [sys] have [usr] it [sys] a look the engineer was called [pii] can i put you through to his office and they can then make an appointment for you and let when they can come out [usr] sure [sys] give me two seconds [usr] ok thank you [sys] good morning how can i help [usr] ohh hello i had an engineer come out yesterday i believe his name was [pii] to do some work [sys] hm [usr] for me he'd only got an hour to do four jobs and he'd also got other jobs that he'd got to go [sys] different [usr] through to [sys] what [usr] after [sys] why [usr] no [sys] is it standard on [usr] i think i can't remember if he said he was gonna get in touch with the office and make another appointment to come out today or if i'd got to do [sys] ok [usr] it [sys] what was the postcode [usr] ip 33 [sys] no [usr] two lj [sys] build up and build up what was the first line of the address [usr] er [pii] [sys] ok what i'm gonna do is i'm gonna pass you over to my plumbing department and they can help you with the appointment bear with me just one moment [usr] right ok [sys] lines are currently busy for a short while and your call will be answered on hold but we will be back with you soon on hold but we will be back with you soon hello hi thank you for holding [usr] hello [sys] you've just been passed through to the plumbing department [usr] i had a a plumber come out yesterday to do some jobs but he didn't finish it because he'd got to get some new pipework to do the taps or something and i can't remember if i'd got to make another appointment or he was gonna get in touch with you to [sys] yes [usr] make the appointment [sys] -huh [usr] come back [sys] we've [usr] finish [sys] had a look [usr] the work [sys] at this for you and unfortunately you don't have plumbing [usr] right [sys] and drains cover what we have to [usr] no i know i don't i explained that when i booked the appointment [sys] ok no that's fine what we'd have to do then is we'd have to get an engineer out to you tomorrow on arrange another appointment for him to come out and quote the work but included in that quote we would have to quote you for the work that our engineer did yesterday as well [usr] but hold on a minute when i booked this appointment for [sys] -huh [usr] what yesterday when i rang up monday to book this appointment that was the idea that he came out and gave me a quote first well he started the job [sys] ok [usr] straight away [sys] bear with me one moment and i'll have a look at this for you mines are currently busy for a short while and your call will be answered on hold but we will be back with you soon thank you for calling our staff will be with you as soon as possible lines are currently busy short wire and your call will be we're on hold but we will be back with you soon thank you for calling our staff will be with you as soon as possible mines are currently busy for a short while and your call will be answered on hold but we will be back with you soon hello hi thank you for holding i just [usr] hello [sys] had to have a look and speak to my manager about this we can come out and quote for you [usr] right [sys] but the work that [usr] but the thing is he's already [sys] no [usr] started [sys] we understand [usr] the jobs [sys] that but we'll [usr] i don't care how much it costs i just [sys] we [usr] want [sys] can get [usr] these [sys] an engineer [usr] jobs [sys] back [usr] done [sys] up to you to quote that but [usr] you [sys] the [usr] end up [sys] the work that he completed yesterday will be added on to that quote [usr] that hold on a minute he's i haven't got a tap in the the bathroom basin i can't use the cold tap i've got hardly any pressure in the the cold taps [sys] yes [usr] in the kitchen [sys] we can [usr] i mean he said ohh you need he he's left a tap [sys] yes [usr] here he [sys] what [usr] was [sys] we [usr] gonna fit some new [sys] what [usr] taps [sys] we'd need to do [usr] well [sys] is we'd need [usr] what's [sys] to [usr] that [sys] send an engineer back to you to complete a quote for you and then we want if you accept that quote we can then complete the rest of the works but on that quote the works that he did yesterday the those would be added [usr] but why didn't he quote first yesterday instead of he came in and said ohh i know what that is and start at the work well why didn't he quote first that's what [sys] no [usr] you're supposed [sys] he [usr] to do [sys] did [usr] aren't [sys] i do believe [usr] you [sys] that he was under the impression that you had plumbing and drains cover ok [usr] no i told [sys] he [usr] him [sys] was [usr] i hadn't [sys] under the impression [usr] that [sys] that you did have that but he's obviously now he has completed those works and you we found out we you you don't have to plumbing and cover we will have to quote that when we quote the rest of the work the price that the cost of everything he did yesterday will be added on to your quote [usr] well he hardly done anything yesterday but i mean i'm in the right [sys] no [usr] muddle [sys] not [usr] now i mean when are you [sys] we [usr] gonna [sys] have [usr] get [sys] to get [usr] an engineer [sys] someone out to [usr] out [sys] come out and [usr] then [sys] quote the work for you first and then if that's accepted and we can then return and complete that we [usr] i know [sys] can [usr] but [sys] get [usr] when [sys] somebody [usr] are you [sys] out [usr] gonna [sys] to you tomorrow [usr] somebody [sys] if [usr] out [sys] you'd [usr] well that's not good enough i want somebody to die i mean i've i'm in a muddle [sys] ok [usr] now [sys] bear [usr] i don't [sys] with me and [usr] what [sys] i'll have a look [usr] what [sys] at that then [usr] he's doing [sys] on hold but we will be back with you soon hello hi i don't have any availability [usr] hello [sys] for today the only availability i have the soonest available appointments we've got is tomorrow we are completely fully booked today we can the only time i can get you back in is tomorrow for one of our engineers to come out and quote you [usr] if he quotes [sys] he [usr] me [sys] it depends [usr] and then [sys] on [usr] he [sys] if he [usr] he'll [sys] has the [usr] do [sys] time [usr] the jobs [sys] or not and if we [usr] will [sys] need [usr] he [sys] to order any parts if we need to order parts and if he doesn't have the time then unfortunately he will have to return [usr] well i know full well that well this is ridiculous cos i'm now i'm gonna be a aaa near almost a week without anything i can't use the shower [sys] no [usr] or anything [sys] i i understand that and i can [usr] that's [sys] only [usr] ridiculous [sys] apologize but unfortunately we just don't have the [usr] well i'm i'm sorry but i wouldn't i wish i'd never got in touch with [pii] [sys] ok [usr] because your service is terrible [sys] we can either get an engineer out for you tomorrow or or we won't complete the works [usr] well you'll have i'll have to have an engineer out tomorrow because thing i mean this this chap who came yesterday thought it'd [sys] we'll [usr] take [sys] have to [usr] about [sys] get someone [usr] four hours [sys] to quote for [usr] to do [sys] he'll have to quote for the labor and the materials he might not have the time to complete those works tomorrow then we will have to return bear with [usr] well [sys] me and i'll [usr] what [sys] have [usr] what [sys] a look for [usr] time will [sys] you [usr] he come in tomorrow [sys] thank you for calling our staff will be with you as soon as possible lines are currently busy for a short while and your call will be answered on hold but we will be back with you soon hello hi i can get you booked in for tomorrow morning [usr] hello [sys] that will be between eight and one and [usr] right [sys] he'll give you a call when he's on his way to you yes it'll come [usr] right ok well this chap yesterday he when he called when he turned up here at four o'clock said ohh i'll be trying to ring you i said well you haven't been here and i've got a friend here anyway but then he tried on his he showed he showed [sys] in the [usr] me [sys] end [usr] on his mobile that he'd rang my number well my friend sat here she could prove that he'd never he'd that did the call didn't come through i mean i'm just disillusioned altogether i'm sorry but i i am i know it's not your fault but i just [sys] no i understand [usr] feel let down [sys] that i do [usr] by [sys] understand [usr] dial rod [sys] that but [usr] i'm afraid [sys] unfortunately we do just have to we just have to go it just depends on how the engineers days are i can see that he did try and call the numbers that we've got on the system i [usr] well i i mean they certainly didn't ring here and i as i say i've got i've got a friend here because she had to move the car for him to bring his his van down the drive that that didn't ring out but he got the right numbers [sys] ok [usr] but probably was wasn't his fault but i'm just disillusioned by it all that [sys] right [usr] he [sys] bear [usr] can come [sys] with me [usr] in and [sys] one [usr] start [sys] minute and i'm just [usr] the [sys] gonna have another [usr] sort [sys] look [usr] of [sys] into this on hold but we will be back with you soon [usr] bye [sys] thank you for calling our staff will be with you as soon as possible mines are currently busy for a short while and your call will be answered on hold but we will be back with you soon thank you for calling our staff will be with you as soon as possible currently for a short while and your call will be hello hi i've spoken to my manager about this i mean we [usr] hello [sys] can see that my engineer has tried to give your give yourself a call from that perspective of them calling they will call beforehand i can get an engineer out to you tomorrow morning but if you wanted the works to be completed unfortunately all i can say is that we can't get you booked in and that you would have to call british gas and sort it out with them no but they could [usr] well [sys] still complete [usr] i'm [sys] they [usr] not [sys] might [usr] covered [sys] still be able [usr] by [sys] to complete the works [usr] gas [sys] for you if you'd rather go with them instead of us as obviously you said that you were unhappy [usr] well the thing was you're a contractor to british gas surely if i ring british gas [sys] well you could request [usr] i'm gonna [sys] for them [usr] get [pii] [sys] for just british [usr] coming [sys] gas instead [usr] out [sys] of [usr] aren't [sys] us if [usr] i [sys] you would prefer ok [usr] you've [sys] i can get [usr] started [sys] an engineer [usr] the [sys] out [usr] job [sys] to you tomorrow [usr] you'll [sys] morning [usr] have to finish [sys] just to complete [usr] it [sys] a quote he won't be able to complete any works [usr] er all over the weekend i'm [sys] it [usr] gonna [sys] depends [usr] be left [sys] on when [usr] with [sys] we can get the jobs booked back [usr] no [sys] in [usr] tap [sys] for you [usr] or anything [sys] that is no that's one of my [usr] and who books that in the engineer well why didn't [sys] because [usr] this chat [sys] our [usr] yesterday [sys] our engineers don't [usr] why [sys] book [usr] didn't [sys] the appointment [usr] rebook [sys] that's [usr] it then [sys] us in the office [usr] to come and finish [sys] but [usr] the work [sys] i said earlier my engineer was under the impression that you had plumbing and drains cover which we had to check with [usr] well i i told i told him i hadn't got that because the day before [sys] you [usr] i'd had [sys] think [usr] to have british gas out to put a new pump in and i told him i wasn't [sys] ok [usr] covered by [sys] but [usr] this [sys] we [usr] i [sys] just [usr] knew he [sys] had to check with british [usr] that [sys] gas that you didn't have the plummet and jane's cover because obviously we just have to go off of what our engineers say the work that we then [usr] well i explained all that [sys] ok [usr] i explained that when i rang up and made the appointment this is just going on and on if you just get an engineer out tomorrow but that seems to me as if i'm gonna be about a week or something without [sys] it just depends if [usr] anything [sys] you decide to accept the quote and if we need [usr] anything [sys] to order [usr] done [sys] any parts [usr] well ii i don't care [sys] ok [usr] what the quote is [sys] that's [usr] i'll [sys] fine [usr] accept [sys] i can get [usr] it cos [sys] an engineer [usr] i [sys] out [usr] need [sys] to you tomorrow [usr] these jobs [sys] morning [usr] done [sys] between eight and one who can who can he's just gonna write you a quote up [usr] and what's he gonna do give me a quote for goodness sake i'm [sys] yes [usr] sorry [sys] i [usr] that's not yours i'm just confused i live on my own i'm a pensioner on my own and i'm i'm just confused [sys] no [usr] all about [sys] one of [usr] it [sys] our [usr] i don't [sys] plumbers [usr] know nothing [sys] will come [usr] about [sys] out and [usr] plumbing [sys] quote you [usr] or [sys] for [usr] electrics [sys] all of the [usr] or [sys] works [usr] anything [sys] that needs to be complete and the works that we completed yesterday if you and then if you [usr] and then if [sys] if [usr] i accept [sys] you accept [usr] the quote [sys] the quote [usr] then [sys] you [usr] what happens [sys] can either accept [usr] i have [sys] it on site [usr] to ring [sys] and [usr] up [sys] the engineer [usr] and make an [sys] can let us know or if you decide to think about it you can then call us and accept the quote we'll then have to put that [usr] right [sys] on to our our return system we then have to have a look at that and see where if we need to get any parts and then from there we can book we can book the job in and book an appointment for yourself but everything is payment on completion [usr] right i understand that well i mean yesterday i'm sorry to keep going on but this is just a red rag to me i mean he's left a tap here cos he told me i need two new taps on on the bay wash [sys] yes [usr] basin right [sys] the [usr] are you listening he's left a tap one tap here i mean he he's just given me a false impression yesterday all he won't do well i've got four more jobs to do i'm sorry i mean he was a nice chap i've got nothing against him or anything but i mean i can be a week [sys] yes [usr] now and i can't [sys] our engineers [usr] have any [sys] they are their jobs are booked in [usr] ohh [sys] for just [usr] i don't [sys] standard hour [usr] know [sys] visits [usr] right just [sys] and [usr] just [sys] unfortunately with on the how you've raised the job that we do have to quote the work obviously i said earlier he was under the impression that you had the plumbing and drains cover we had to then check that and obviously we found out that now you don't we do have to return to complete the quote it will be between [usr] right [sys] eight and [usr] ok [sys] one but he'll give [usr] i'm [sys] yourself [usr] gonna have an engineer [sys] a call when he's [usr] out [sys] on [usr] tomorrow [sys] his way to [usr] between [sys] you [usr] eight and one right [sys] did you just [usr] and [sys] wanna [usr] you've [sys] confirm [usr] got my [sys] them for me please [usr] house number and my mobile [sys] yep [usr] the house number is [pii] and my mobile is [pii] [sys] we've got both those numbers on our system ok thank you [usr] right ok we'll go from there tomorrow then [sys] ok [usr] i'm sorry to be a bit down [sys] is [usr] about [sys] it [usr] it but as i say i i'm i don't know what i am [sys] no [usr] doing [sys] i understand [usr] now [sys] that and we'll [usr] he's [sys] we'll try and [usr] me [sys] get [usr] in [sys] that sorted [usr] a i'm [sys] out [usr] sorry [sys] for [usr] to [sys] you [usr] say [sys] unfortunately [usr] but he's left [sys] we [usr] me [sys] do [usr] in a muddle [sys] do just have a process to follow [usr] right i say i'm [sys] sorry [usr] i'm not covered by i know i wasn't covered by british [sys] no [usr] gas [sys] that [usr] i did [sys] no [usr] explain [sys] i understand [usr] that [sys] that obviously we [usr] when [sys] do just [usr] i booked [sys] have a process [usr] the appointment [sys] to follow [usr] but [sys] unfortunately we do just have to follow that just to make sure that everything is completed correctly [usr] right [sys] that's ok thank you [usr] right [sys] bye [usr] ok all right then thank you for your help anyway bye | 2Chase Call
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[sys] hello you've reached how can i help [usr] hi i had a missed call today i've got an invoice that i need to pay [sys] what's your postcode sorry [usr] [pii] [sys] bear with me i can either take the payment over the phone now or i can send you an email [usr] let's set the payment now was it 225 is it [sys] bear with me 237 [usr] 237 how come i was told 225 [sys] let me just give us a read somewhere spare me one minute [usr] ok [sys] great where we came out to you on a sunday it's 237 here whereas if we came up to you on a saturday it would have been 225 this is where we came out to you on the sunday [usr] i know but you got to change the appointment to the sunday and no one time it will be extra it was booked for the saturday and then i got a text saying that they could they didn't have anyone to go out they've changed the date to the sunday [sys] right bear with me [usr] for fuck's sake more [sys] hi you all right [usr] hiya [sys] we'll charge you 225 just as obviously it wasn't your fault that we can go out to you on a saturday and you were [usr] ok [sys] told that price [usr] thank you [sys] that's fine bear with me i'll take the payment over the phone now just [usr] cheers [sys] get the payment screen up what's the long card number [usr] it's [pii] [pii] [sys] yep [usr] bye [pii] hello [sys] and the expiry date [usr] the expiry [pii] [sys] and the three digits on the back [usr] [pii] [sys] bear with me one minute that's all gone through have you got a email that i can send the receipt over to [usr] yes it's which is [pii] [pii] then [pii] [sys] [pii] [usr] [pii] [sys] that's fine that's all done for you [usr] thank you very much [sys] thank you thanks [usr] thank [sys] bye [usr] you [sys] bye [usr] bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book plumbing services online in a few easy clicks v dino.com for details alternatively please [usr] get rid of [sys] hold [usr] that [sys] and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] check in ok [sys] dino is one of the [pii] leading plumbing and drain services [usr] the name [sys] from blocked [usr] and [sys] drains [usr] then do [sys] to [usr] it that [sys] burst [usr] way [sys] pipes and busted boilers we're here to help [usr] continue with that may fall you said make sure we've booked in [sys] morning thank you for calling dino [pii] speaking how can i help [usr] hello i wonder if you can we booked someone to come in yesterday but they the wrong person was assigned to the job they didn't come and i just wanted to make sure we booked in for today can i give you a postcode [sys] what's the postcode [usr] it's [pii] [sys] yes [usr] i [sys] and what name is it booked under [usr] it's booked under [pii] [sys] there is a job booked in for today [usr] ok just wanted to make sure [sys] no problem [usr] all right then no worries [sys] ok [usr] you don't you don't know a rough time do you [sys] i all i tell you is booked in what [usr] crazy [sys] we call an all day slot [usr] of [sys] it can [usr] course [sys] be any time between now and six o'clock [usr] right ok then but someone will come today [sys] it's booked [usr] have [sys] in for [usr] they have [sys] today [usr] they put down our office does shut at five we're kind of i hung around yesterday till gone six and i i'm not i don't wanna do that tonight [sys] someone else put you open nine till five [usr] ok then that's great [sys] all [usr] ok [sys] right [pii] [usr] then thank you very much [sys] no problem take [usr] thank [sys] care [usr] you thanks bye [sys] bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning sorry good afternoon you're through to [pii] my name's [pii] how can i help you today [usr] hi [pii] i made a booking request some of my drains yesterday but i had nothing which confirms whether it's happening or not and they haven't turned up yet can you can you just find out whether it's [sys] i can [usr] been confirmed [sys] certainly could i have your post code please [usr] [pii] for golf [sys] thank you and the first line of your address and your name please [usr] [pii] you might have the first address and [pii] [sys] thank you [usr] i've got a i've got a booking request [sys] hm [usr] reference [sys] but for going to this is there now [usr] ohh is he hm ok i should [sys] it says [usr] go i should go around and have a look [sys] according to that he is now let me see if i give him a ring [usr] if you that'd be great and i'll pop around and see him if he is because it's got a big property [sys] i will go and i will give him a ring and see if we can i'll just tell him to wait where he is and you you'll find him ok [usr] ok or or ask him to give me a call on my mobile if you got that number which [sys] no [usr] you should [sys] problem [usr] have all right [sys] no problem all right thank you bye bye [usr] ok | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling good morning you're through to [pii] at british gas how can i help [usr] good morning i'm trying i've been talking to various people i'm trying to book a under my home care policy a revisit by a diner engineer to fit a new [sys] ok [usr] pump and two new valves [sys] ok they've already been out and confirmed that that's what you need is it [usr] well he came on monday er a chap called [pii] [sys] ok [usr] he was here on monday to do a flush er of of of the system following a visit last week from the british gas engineer and er but it didn't it didn't have the desired effect he said what we needed was a new pump and two new valves and i got [sys] ok [usr] i got a call yesterday i couldn't take the call i was driving at the time but i got a message from one of your colleagues one of your agents saying that the new pump and new valves had arrived and to call them back which i've been trying to do ever since to arrange [sys] [pii] [usr] a a revisit [sys] got [usr] hello [sys] you ok hello can you hear me ok ok all right great well i think i've got the gist of that i just need to get into your account and then i think it might be a call i'll have to make while you're on the phone to just the local office and tap in with them as well and and see where we're up to and what i can do to assist getting that appointment booked ok just before i do that i just need to get into the account could you confirm your post code please [usr] [pii] [pii] [sys] thank you and the house number please [usr] [pii] [sys] [pii] thank you could you confirm your full name for me please [usr] full name's [pii] [sys] great thank you and date of birth please mr [pii] [usr] 25091960 [sys] thank you and then finally just the first line of the address please [usr] [pii] [sys] great thank you ok i'm just gonna put you on a quick quiet hold i'll just have a look at the notes and then i suspect it will just be i'll just give a quick call to the local office and see what how we can move forward ok [usr] or you you could do that or even give me the number of the low clock but ok let's do let's see how that goes [sys] ok i could do either or i'll i'll just need to go into the back office side and get the local n office number for you as well but i won't be i'll be back with you very shortly [usr] ok [sys] thank you thanks british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you want whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving if you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you if your boiler and heating are working at their best you'll save money on your heating bills a central heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost ask your advisor or one of our engineers about getting a carbon monoxide alarm fitted if you haven't got one you can't see taste or smell carbon monoxide the gas safety council recommends you keep safe by getting all your gas appliances served every year and to have a carbon monoxide alarm in every room with a gas appliance if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit hello there i'm back with you now i do apologize for the delay and and thank you for your patience on this one i've just been trying to get through to the local office [pii] i have this problem yesterday they their phone lines are really really busy at the moment but one thing i did yesterday was i emailed them the problem and they seem to be a lot more responsive by email it does look i've looked on the notes and it does seem that all the parts are it just needs another appointment to get it booked in with yourself what i'm gonna suggest because of the success of yesterday i'm gonna email them i i can also give you the telephone number of the local office and the email address as well if you wish [usr] i mean i i mean if you email them you could copy me on the email as well perhaps [sys] i'm happy to do that ok let me just double check your email address i've got here [pii] is that right one [usr] that's the correct [sys] ok [usr] one [sys] just to make go [usr] i mean [sys] on [usr] whether sorry go on well i mean while you're at it as a reference i i could give you the job number for the the guy who came on monday left me with a job number an unfinished [sys] i'm [usr] job [sys] sure [usr] number [sys] if you've got it [usr] do [sys] to hand [usr] you want [sys] i mean [usr] that [sys] i would have found [usr] that [sys] it in the back office but of the system but if you got it to hand that would be great [usr] ok the job number is dy i guess that's for dino ddydy dash [sys] yep [usr] wo dash [sys] 341 [usr] 341 5924 [sys] 5924 ok [usr] and and and and the guy who did the flush on monday and left the job as it stands is a guy called [pii] [pii] [sys] [pii] ok great ok leave that with me fortunate it's it's something where an a revisit appointment with those parts would be dealt with and confirmed up with yourself directly with that local office that's my recommendation based on yesterday i think what's happened this week because we've had a whole load of rain that that their phone lines they're just constantly being battered with the phone lines but there obviously is somebody who mans the emails and i got a response pretty within 20 minutes when i had to raise something by email i'll copy you into the email just to make a make you aware my work email i don't look at frequently and respond to them but for the purposes of you having this as a as a trail for yourself i'll i'll copy you in ok [usr] ok you're going to email them and copy me on it but could could you also you you said well i guess i'll pick that up then won't i from the you were gonna give me their email [sys] i can [usr] address [sys] do [usr] and number well numbers probably [sys] can [usr] not much [sys] do you shall i take them do you want to take them down anyway while we're on the phone [usr] and i'll take them down anyway but then i guess i'll pick them up from when you copy me on your email but i'll i'll take them down if you [sys] ok [usr] if you read [sys] great [usr] them out [sys] it's the local office number is [pii] [pii] [pii] that's [pii] [usr] [pii] i i i'm just looking at that number here he left us with the local office number on monday as well ok [pii] [sys] and then do [usr] is [sys] you want [usr] the number [sys] the email [usr] you've just [sys] do you want [usr] given me ok [sys] do you want the email [usr] that [sys] address [usr] that's [sys] as [usr] the local [sys] well and his [usr] and [sys] office [usr] also [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [pii] ok [sys] my [usr] i've got [sys] name's [usr] those [sys] [pii] [usr] as well and your name is [pii] [sys] it is [usr] that's [pii] is it right i guess when you send the the the the email to [pii] and you'll copy me on it and i'll i'll i'll see what you've written and if need be i'll [sys] ok [usr] er i'll i'll follow it up [sys] that's [usr] myself [sys] great i'll do that now as soon as we've finished the call i'll i'll i'll i'll compel the email and copy you in ok [usr] ok [sys] thank you [usr] all [sys] for your [usr] right [sys] patience [usr] thanks very much [pii] [sys] thank you take care bye [usr] ok [sys] bye [usr] bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes [usr] right ok [sys] speaking how can i help you [usr] good evening yes i'm i'm calling from homes out of ours here we sent over a deployment to you at half past eight this evening i'm [sys] ok [usr] just concerned that the homeowner hasn't heard from anybody yet [sys] let me have a look for you give me [usr] thank [sys] a second [usr] you [sys] what's the post code of the property there please [usr] the postcode is [pii] [pii] [sys] and the address [usr] [pii] [sys] ok thank you let's have a look any time between let me have a look 20 to 9 and 20 to 1 [usr] it's [sys] we got [usr] it's it's [sys] we've got about [usr] it it's [sys] a couple of hours left [usr] all right it's it's in the winds then that's fine lovely [sys] that's fine and they'll they'll phone them before arrival i'm gonna confirm the telephone number is [pii] [usr] that's [sys] for a miss [pii] [usr] that's correct that's brilliant [sys] ok then thank [usr] that's fantastic [sys] you [usr] thanks ever much cheers [sys] bye bye [usr] bye | 2Chase Call
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[sys] thank [usr] it's ringing [sys] you for calling dino rod partners [usr] it's ringing [sys] with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if [usr] eight [sys] you require plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] but you never know what you're finding [sys] we record calls for quality and training purposes [usr] they're always quite good aren't they get good things they used to do calvin climb up and that [sys] diner is one [usr] ok [sys] of the [pii] leading plumbing and drain [usr] right [sys] services from [usr] last [sys] b drains [usr] year [sys] to burst [usr] you [sys] pipes [usr] got [sys] and busted [usr] it [sys] boilers we're here to help [usr] i've got a phone i've got callum some of them new balance callum lights and liam both river is ones they said they quite them ones well that is cheap [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] the 24th yes ok [sys] whatever the problem we'll send an expert dino engineer to your home to good morning you're through to [pii] speaking how can i help [usr] hello i wonder if you can i've done a booking online but i just wanted to make sure that just to see if someone was gonna come it's not doesn't say it's definitely they're gonna come out today but i just wanted to make sure it was booked properly [sys] sure what's the post code please [usr] it is i've lost my postcode [pii] [sys] and the first line of the address please [usr] it's [pii] [sys] and your full name please [usr] my name is [pii] [sys] yes that's been scheduled [usr] no [sys] in today between [usr] it's fine [sys] eight [usr] i [sys] and [usr] think [sys] six [usr] right ok that's brilliant i just wanted to make sure [sys] ok no worries thank you take care bye bye [usr] ok then all right then thank you very much bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy three did that you can now book billing services online in a few easy links visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] have you [sys] we [usr] got [sys] record [usr] the gas [sys] calls [usr] pipe [sys] for quality and training [usr] you [sys] purposes [usr] got the gas papers around i'm ringing [pii] ohh i have got that pretty [sys] hang up [usr] well [sys] on next the shop [usr] sorry i can't hear a word [sys] i said good morning my name's [pii] you're through to dino how can i help [usr] that's [sys] you today [usr] better yes you sounded very strange just now [sys] i do [usr] right [sys] apologize [usr] no it's not you it's the atmosphere i think the we had a gas a british gas call out the other day and during the call out we discovered that our emotion heater isn't working and they said to ring you because you do british gas plumbing things and we and we got full coverage with british [sys] right [usr] gas [sys] that's fine we can definitely help with that unfortunately you've come through to the on demand side of the team we're the one off payment [usr] it's the number [sys] team [usr] he gave me [sys] it's quite all right don't worry what i would need to do if it's ok with you is i just need to transfer you to the home care team and [usr] ok [sys] then they'll be able [usr] yes [sys] to sort that out for you is that ok [usr] perhaps [sys] thank you [usr] i didn't listen to all your numbers before i pressed [sys] it [usr] two [sys] it's ok don't worry i will need [usr] do [sys] to pop [usr] i [sys] you [usr] need [sys] on hold [usr] to have our do i need to have our contact number [sys] if possible yes [usr] but [sys] they will be able to [usr] i'll [sys] find [usr] see [sys] it with [usr] if [sys] your [usr] that [sys] details but it might make it a bit quicker if you've got that [usr] ok i'll ask my husband to go and fish them out when you transfer [sys] no [usr] me [sys] problem [usr] thank you [sys] ok bear with me one moment [usr] no [sys] and i will [usr] yes [sys] transfer you [usr] thank [sys] thank [usr] you [sys] you ok transferring you now have a lovely day thank you for [usr] thank [sys] your call take [usr] you [sys] care thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] can we call them back [sys] did [usr] i [sys] you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] no the contract number i want [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills [usr] no [sys] of the future [usr] that's a work [sys] and [usr] reference [sys] helping customers [usr] number [sys] create greener more energy efficient homes [usr] right right right it's your british gas number for your contract i'm looking for [sys] want to save a few £100 a year on your energy bills ask us how a hive thermostat [usr] here what's [sys] can help [usr] this right this is what i'm looking for something this that is it yes home care that's it that we keep doing it no i'm waiting [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] yes it's got that's [sys] at british [usr] the same [sys] gas [usr] number [sys] we're [usr] but [sys] making [usr] you [sys] energy prices more predictable by increasing gas storage [usr] but [sys] by 50% [usr] what is this thing here which [sys] the 10 [usr] says [sys] million [usr] new [sys] customers [usr] account [sys] who choose [usr] what does [sys] us [usr] that [sys] as [usr] mean [sys] their energy supplier today [usr] what [sys] can [usr] does that [sys] rely [usr] mean [sys] on us tomorrow [usr] is [sys] too [usr] that instead of that no i don't think no idea [sys] on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% [usr] cool [sys] on your gas bills [usr] yes i'm waiting to be transferred to to speak to one of our whatsapp [sys] british gas services [pii] speaking how can i help [usr] good morning i was told to ring you because a guy came and fixed our boiler and during the process we discovered that our emotion heater's [sys] right [usr] not working he said i needed to ring you because you do british gas plumbing and we have full coverage [sys] ok [usr] with [sys] great what's your post code there please [usr] [pii] [sys] and the house number please [usr] [pii] [pii] i've got the home care number [sys] yes [usr] if you [sys] please [usr] want it [pii] [pii] [sys] thank you and what's your name please [usr] i'm missus [sys] ok [usr] [pii] [sys] right let's have a look and it's the emergen heater is not working is that right [usr] no it's not and i'm told to tell you that it's an invented cylinder [sys] ed thank you right just a moment i'll see if i can get somebody out for you no problem [usr] thank you [sys] right and do you have heat and hot water at the moment [usr] yes we do at the moment yes thank you it's just that our boiler broke down and we realized that our immersion [sys] right [usr] heater [sys] ok [usr] wasn't working [sys] ok i can get somebody out for you this afternoon between one and six if that would be ok [usr] can you that [sys] ok [usr] would be [sys] no problem [usr] good [sys] thank [usr] thank [sys] you [usr] you [sys] and do you have a telephone number please [usr] yes [pii] [pii] [pii] [sys] brilliant right that's all booked in for you the engineer will give you a call when he's on his way ok [usr] ok what [sys] between [usr] time did [sys] one [usr] you say [sys] and six [usr] between what or between one and six ok that will be brilliant we'll see somebody today [sys] all [usr] brilliant [sys] right no problem [usr] thank [sys] thank [usr] you [sys] you [usr] much [sys] bye bye [usr] bye thank you bye | 2Chase Call
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm did that you can now book drainage servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at how can i help [usr] hi my mum's just phoned me she her shower is full of water and i don't see a leak and when i flushed the toilet the toilet water came up and i think possibly it's toilet water in the shower because it's a brown color with [sys] right [usr] with bits in it i was just wondering if i could get somebody out to have a wee look for her [sys] ok does your mum have british gas home care cover policy [usr] i think she does [sys] does she ok no problem do if she's got plumbing and drains covering that policy [usr] i don't think she will ha well she gets her central heating serviced but i don't know if she's got plumbing i don't [sys] ok well i can have a quick look for her just because it might save her a bit of money [usr] -huh [sys] could i take your mum's postcode please [usr] it's [pii] [pii] [pii] [sys] ok brilliant thank you and what's the first line of her address [usr] [pii] [sys] thank you it does take a minute to load up this screen and can i just confirm your mum's name please [usr] [pii] [sys] ok lovely i can see that she has got an account i'm just gonna double check now and see what cover she's got ok home care too it is only the central heating but that's absolutely fine i can still get her a job raised [usr] ok [sys] let's just have a look and see if we can get some availability no problem and it was [pii] wasn't [usr] yes [sys] it [usr] -huh [sys] [pii] [usr] yes -huh [sys] thank you ok and would you be the best person to contact or would that be more myself [usr] probably me er my mum's had a hearing she's 85 [sys] ok could i take your name then please [usr] it's [pii] [sys] not ok and just to confirm [pii] the number that you're calling from is that the best one to reach you on [usr] this one's got to run out of battery but i've got my work phone with me i'll give you that number [sys] ok [usr] it's [pii] [pii] [sys] yep [usr] [pii] [pii] [sys] that's great thank you much and just to confirm this is a domestic property isn't it [usr] yes -huh [sys] bye bye ok would you class your mum as vulnerable just the engineers know to take caution [usr] she's she's 85 she's got a heart condition and she's registered blind [sys] right ok that's fine and are you both available today [usr] yes [sys] brilliant ok i'm just gonna make some notes here for the engineer just to say your mum is a vulnerable elderly lady but you are present er blocked toilet sewage coming up through the bath ok this is an emergency which means the engineers will come out to you as quickly as possible i can't give i can't give you an eta because weekends are just full of emergency jobs they just try and get to you as quickly as possible [usr] ever [sys] just before i confirm the work order i just need to confirm with yourself that you'd be happy to pay the engineer on completion [usr] yes [sys] for a saturday a saturday rate it would be a cost of £212 including that is that ok [usr] it's they'll take a check will [sys] you [usr] they [sys] can pay you can pay the cash or card [usr] ohh right ok no that's fine i pay [sys] ok [usr] by card [sys] that's fine i'm gonna get this booked now and then what i'll do is i'll give you the number for your local office if anything worsens or anything changes or you just wanna know where your engineer is you can give them a ring and they'll be able to help you [usr] how much did you say sorry it was [pii] [sys] [pii] [usr] [pii] that's fine it's just i can tell my mum she needs it [sys] no [usr] done [sys] problem [usr] but no way [sys] i know ii i can't i can't even imagine ok i've got the number here are you ready to take it [usr] -huh [sys] ok it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] -huh [sys] the engineer will give you a ring about half an hour before he's due to arrive is that ok [usr] no that's fine [sys] ok thank you much [pii] [usr] ok he'll just ring me we don't have to do anything else just now [sys] no unless you wanted to find out where he is or or when he's going to be scheduled to you you can just give that number i've just given you a ring and they can assist you further [usr] no that's fine that's grand i'll go and try and mop up what i can [sys] gosh ok good luck [usr] ok thank you bye bye [sys] bye bye | 2Chase Call
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[sys] thank you for calling diana rather cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have received please press three to book in or reschedule a drain repair press four for accounts please press five for all other inquiries please press six good afternoon [pii] [usr] hello there yes i have a a visit from one of your guys this morning he was going to send through the invoice [sys] and what [usr] and the and the details to an email but the email doesn't seem to have come through can i just check you've got the right email address please [sys] what's your postcode [usr] [pii] [pii] [sys] alright just bear with me two seconds what was it you were wanting sir [usr] and the the the report and the information about what he what he'd done he said that it would be emailed through [sys] that's fine what's your email [usr] the email is [pii] [sys] sorry you broke up then what [usr] sorry [sys] did you say [usr] [pii] [pii] [pii] [sys] bye bye no worries what i'll do is i'll i'll send the invoice over because i'll have everything that the engineers put on it and i'll send confirmation of the sorry repair that you've just booked in as well [usr] fantastic thank you very much indeed much appreciated [sys] all right no worries [usr] cheers now happy christmas [sys] and you [usr] bye [sys] bye bye | 2Chase Call
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[sys] thank [usr] thank [sys] you for calling [usr] you for calling [sys] dino [usr] diner [sys] rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services press [pii] or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press [pii] if you require our plumbing services press [pii] or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hi my name's [pii] i just wondered what time [pii] might be coming today [sys] are you waiting for someone to attend today what's the postcode of the address please [usr] [pii] [sys] thank you and the first line of the address please [usr] [pii] [sys] thank you i'll pop you through to the right department they'll be able to provide you with an eta [usr] thank you [sys] you're welcome thank you for calling down press one for drains or two for accounts told our operators know you're waiting and we will answer your call as soon as possible please hold our operator know you're waiting and will answer your call as soon as possible your call is either in our queue or on hold at the moment and we will connect you shortly please hold our operators know you're waiting and we will answer your call as soon as possible your call is either in our queue or on hold at the moment we will connect you shortly good afternoon you're through to [pii] how can i help [usr] hi i just wondered what time [pii] i will come today i've got a booking reference number [sys] your postcode would be best thanks [usr] all yo 319 h for harry b for bravo [sys] and just confirm your first line of address for me please [usr] [pii] i love [sys] ok you dispatched to my engineer [pii] you are booked on between eight and six i can't give you a call to retail [usr] right [sys] than that at the moment but she but he'll give you a call when he's on route [usr] ok thank [sys] no worries [usr] you [sys] take care bye bye now [usr] fine | 2Chase Call
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes road [usr] hi i put a call in for an engineer who i believe was due to attend about midday today [sys] you [usr] but i've not heard whether he's arrived whether he's done the job whether he's still there or [sys] what's [usr] what the [sys] the post [usr] was [sys] code what's [usr] er he [sys] the post code [usr] it's [pii] [pii] [sys] ok ok one second is that ok our engineer has been on the site and then he has complete the job i can see he's saying carried out the cctv recording for the under found no blockage on the site [usr] ok well i thought he was gonna call me did he do both manholes [sys] probably i i can check with him and i can get back to you [usr] would you please because this is the fourth time you guys have been out in the last few weeks and i the lady i spoke to i said can you get him to call me but no one's called me i just wanna make sure he's done both man holes cos the tenant said there was a distinct smell of sewage this morning er yesterday morning when they arrived ok if you can find out from him if he's done both manholes that'd be good [sys] alright i'll go back to you alright [usr] thank you very much what's your name [sys] [pii] [usr] ok thanks [sys] alright [usr] ok [sys] see you then thank [usr] bye [sys] you bye | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello [sys] hi how can i help you [usr] i'm sorry to trouble you i've just been up on the website i've got an issue with the trains outside i am waiting for house insurance to get back to me but i've waited all day to be honest with you it says online that i can get a quote could you give me a quote for what it would be to be to unblock it and when could someone come out please [sys] yep it depends on availability [usr] go on [sys] mondays and fridays between eight and six it will start from £180 [usr] it starts from 100 and 80 at what rate is it likely to go to if it's a just an idea of unblocking for me it's probably gonna need jet wash next saturday i'd imagine [sys] it will start from 100 and 80 that's a start price for a standard unblocking [usr] say again sorry [sys] however if there's anything more complex the engineer will let beforehand [usr] ok is there free is there if i get someone else to give can you give me come out and give me a quote or is that why they have to pay that before they come out [sys] you see there's no call out charge [usr] there's no call outside when could someone come out come out and have a look and they give us an idea on the quote then [sys] i can't give you an et at this moment in time when that the availability is but if i can get a few of your details then the availability comes in [usr] ok and then send it over don't mind yet is that all right [sys] yep is this a domestic [usr] it [sys] property [usr] is it's [sys] is your house [usr] my own house [sys] and do you have cover with british gas [usr] no we've got it no we haven't we've got it it's with house insurance i don't know if we know that to be honest with you [sys] ok can i get your postcode please [usr] [pii] wants you [pii] [sys] and the first line of address [usr] [pii] [sys] [pii] [usr] it is [sys] and can i get your name [usr] [pii] [sys] perfect [usr] i was just saying i wait if house insurance come back to me but they haven't come back all day i know it's evil i might have to just take it into my own hands and get it done can't live without it can you [sys] no and then you can get an insurance with them you can ask for the money back [usr] ok [sys] or something [usr] may maybe [sys] and can i get the best contact number [usr] yes this one that you've got now [pii] [pii] [sys] [pii] [usr] [pii] [sys] thank you and what seems to the problem sir [usr] second again sorry [sys] what seems to be the problem [usr] no i think it's the file drain that backed up it's we've got it's not a combined system it's a separate system rainwater is supposed to be ok but the file system seems to be blocked up it's blocked and back now up to i can hear it gurgling inside the kitchen inside the the sink really [sys] the kitchen sink [usr] well it's from the back it's from the toilet because the toilets and the sink are all connected aren't they i can i [sys] ok [usr] can hear it coming back here i think it's from the toilet or something i've tried to run at me she today to be honest with you but no choice [sys] ok ok and is the toilets blocked [usr] i think well i think it is they're still flushing but it it's just going into the system and just gonna start to back up [sys] ok and the drain outside is it overflowing [usr] no what it is it's an interceptor i've had a look in the interceptor and it's starting to back up [sys] ok and what type of water is backing up is it sewage [usr] i think [sys] or any [usr] it's [sys] other waste [usr] sh [sys] water [usr] i think it's sh [sys] ok see which is overflowing [usr] well it's not overflowing as of yet but it is going out it keeps [sys] ok [usr] using the toilet [sys] ok and would you say that if you use it once more the toilet it will overflow or would you think that if you use it [usr] i [sys] three times four times [usr] it'd be a few times yes i still think to be honest with you [sys] ok [usr] but i just need to install [sys] ok and can you use another toilet [usr] well they're all connected onto the same drain pipe [sys] ok and is anyone at the property with any vulnerabilities or medical conditions [usr] my wife's currently broke her leg she's downstairs living downstairs it's limited where in girl house at the moment we have our way away [sys] ok just be i'm just writing over the details [usr] ok [sys] ok let me check the availability for you [usr] say again sorry [sys] let me check the availability [usr] ok [sys] for you [usr] no worries if you can and then i'll just and then hopefully i'll i'll wait for house insurance tomorrow but if we can get something booked and it might be worth that that i get use out instead [sys] ok right the next available appointment i have for you is tomorrow between eight and six [usr] ok can i confirm this in the morning with you then [sys] yes you can you can give us a call if you want to cancel or you gonna cha change your mind give us a call back [usr] but [sys] and we'll cancel it for you or if you wanna confirm it again tomorrow [usr] well no if [sys] we'll [usr] you [sys] tell you when the [usr] say [sys] engineers come [usr] if [sys] in [usr] i confirm it now and then i have to cancel it in the morning is that an issue for you i don't wanna messing around what i mean [sys] this [usr] my house insurance might come [sys] yes [usr] tomorrow and say they'll be out but you might just need if i can book it and then they'll let tomorrow maybe if you book it in for an afternoon afternoon appointment would that be possible [sys] and there's no unfortunately there's no afternoon appointment available there's only a a open slot between eight and six that's an all day slot [usr] ok i confirm that in the morning i don't want to mess around i don't wanna say yes and then the house insurance comes on and they say ok we'll have someone there within four hours and then i've messed around haven't i have you got a direct number i can contact you with for [sys] just bear [usr] and [sys] with me [usr] a reference number [sys] you wouldn't get a reference number if i don't confirm it just bear with me let me get you the number now [usr] ok no worries let me just get get someone here tomorrow starts off with 180 but they'll come out and get is it right in saying that they'll come out and give us a quote before they do anything [sys] he'll give you a quote and then then and if you're happy with it he can continue with the job [usr] that fine then if not i can just say i can just say no we can get as cheap as somebody else can we or something that or health insurance is gonna sort it out is that ok [sys] that's ok right i've got the direct number now [usr] ok [sys] have you got a pen in handy [usr] is this who's this is this a direct number to back to yourself or back to someone who can do it [sys] a a back to back to my department [usr] ok can i have a number if you don't mind then please [sys] yep [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] if i phone that when i come back to your department tomorrow and i can just say i've spoke to someone and they said you can get me someone else today [sys] you would need to give you your dp a and then if it's the same still issue [usr] my what [sys] they [usr] sorry i have [sys] would [usr] to give [sys] check the availability [usr] i would have to give out what sorry [sys] your dp a your name the best contact number your postcode and first line of address [usr] ok let me just check with the wife see we're getting someone out tomorrow morning then someone might be able to come tomorrow to give us a quote and a place first before we start to just get that booked in ok tell you what i sorry i don't even know your name have you book that in for me for tomorrow [sys] sorry what [usr] that's [sys] did you say [usr] a shame can you do me a favor will you book that in for tomorrow for me [sys] ok [usr] and then what [sys] i've booked that in for you now you'll get a text confirming all this in a couple of minutes [usr] and then they'll just come on site and give me a price will and then i can say yes or no then can i [sys] and then there's no obligation to pay if you don't [usr] sorry [sys] want it [usr] say again sorry [sys] yep there's no obligation to pay if you don't want it you can just send him away [usr] ok go on book that in for me tomorrow then if you don't mind [sys] ok i've booked in for you now [usr] sure [sys] what will happen is that the engineer will give you a call when he's on his way for payment it's payment upon completion either cash or card [usr] ok [sys] with a certain price of £180 [usr] it's it's 180 minimum to start off with but [sys] yes [usr] he'll [sys] correct [usr] give me a quote beforehand because i don't want to be paying hundreds and hundreds and hundreds because i'll just wait for the house insurance and what i mean [sys] ok [usr] ok [sys] he will tell you he'll let beforehand [usr] that that's [sys] sir [usr] fine ok no worries [sys] ok i was in [pii] [usr] no no that's fine is that booked in [sys] it's been booked in yes and you'll get a text confirming all this now [usr] all right lovely please sorry sorry to interrupt you on somebody [sys] that's ok don't worry about [usr] all [sys] it [usr] right no worries thanks very much [sys] all [usr] ok [sys] right you take [usr] take [sys] care bye [usr] care now bye bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hey [pii] i hope you can my name's [pii] i've got a property in in the west midlands and i'm i'm hoping you guys can support me with some plumbing works that i need to get done it's a tenanted property i'm hoping that you guys can help shall i give you the address shall i where do i start to find out to see if you guys can help me [sys] what what is it you're looking to get done [usr] in ok it's a victorian terrace property the property was extended out the back and there's a stop cock that's in in the floor of the at the at the no dining room the stop cock is in the floor i'm looking to get a new floor put into the dining room and [sys] right [usr] i i need i need the stop cock it's the the two pipes either side the stop going in the middle i need it to now rise out of the floor and have the have the tap above the floor level it's a small job i guess [sys] right [usr] it's it's not it's not even it's not a lot of pipe but it's [sys] ok [usr] creating a new a a higher stop cock and then i can [sys] right [usr] lay then a new floor in [sys] right [usr] er because the stop cock is inside the floor [sys] ok [usr] is that is [sys] yes [usr] that something you guys could do [sys] now what would have to happen is the engineer would have to go out and have a look at what obviously what he's doing and once [usr] yes [sys] they've done that they would give you a quote if you were happy with the quote obviously you could get the ball rolling and get it done if you're not happy with the quote you can say no and if you do say no you don't pay anything because there's no call out charge [usr] amazing let's get it started i'm [sys] ok [usr] just trying to get a new floor done and i'm doing it from long distance and it seems that everything is really difficult these days [sys] no where we're living now unfortunately isn't it [usr] i'm not it's not too bad i'm in [pii] it's [sys] i see [usr] not it's [sys] ok [usr] not it's not too bad [sys] right [usr] but but i'm i'm [sys] no it's [usr] i'm trying to i'm trying to get my my family in the [pii] to step in because they are all small jobs that need to be done the stock needs to be [sys] right [usr] dirt then the flooring needs to be er latex then the flooring company needs but just to get these jobs done is is draining it's exhausting [sys] ok [usr] anyway [sys] i can imagine [usr] let's let's let's [sys] let's [usr] get [sys] have a look [usr] get something booked in [sys] what's the postcode first of all [usr] [pii] [pii] [pii] [pii] [sys] [pii] let's have a look [usr] that's [pii] [sys] ok and what's the house number [usr] [pii] [sys] [pii] right let me just see if i can find it [pii] [usr] it's a house it's a it's a it's a it's a house [sys] all right i can your first name is [pii] surname [pii] [usr] [pii] [sys] a bout if i could take a contact telephone number please [pii] [usr] i'm gonna give you my my dad's telephone number [sys] ok [usr] because he'll be able to pick up the calls from there [sys] ok [usr] let me just make sure i give [sys] sure [usr] you the right number [sys] no problem [usr] er ok [pii] [pii] [pii] [sys] [pii] brilliant and what's your dad's first name if you don't mind [usr] [pii] [sys] [pii] thank you [usr] there's the rave [sys] it's the [pii] not heard that for ages [usr] i know i know [sys] i think you maybe have to be a certain age to to get [usr] exactly [sys] the date [usr] exactly i think it's i absolutely do it is i got i got on a plane one time going to [pii] a couple of years ago and my name's [pii] and i sat next to this british guy i was flying from [pii] to [pii] and the guy was your name's [pii] my god this is your name's old school i was what man i'm 44 give me a break dude [sys] well do what i mean i'm 51 [usr] jesus [sys] now and i was just having my break and i was er i look at we work from home i just have my ipad while i was having a cup of coffee to sig and some blur videos came up and i was watching them and my god do i feel old after watching them but but [pii] or and people that look young and it's i can't believe it it's 30 years ago it's crazy [usr] it's frightening [sys] it is [usr] it is it is frightening it is you you get to your you get to your twenties and you feel you're gonna live forever and then you get to your thirties you still feel you're in your twenties and then there's someone presses fast forward in your forties and then suddenly it all just goes [sys] i know [usr] and then suddenly you're where am [sys] i [usr] i [sys] know [usr] what universe is this [sys] it's awful honestly honest to god right when i hit 50 last year i was i've probably only got a quarter of my life left now do what i mean it's it's crazy [usr] but you but you but the way your energy and the way that you sound it sounds you're 20 odd the spirit is strong the force is strong i'm sure it'll carry you i'm sure it'll carry you through [sys] i [usr] somehow [sys] i hope well i've always i i've never i've never grown up i suppose but then i don't want to grow up do what i mean because that that i feel you're you're a miss the feet then if you grow up and become serious if what do what i mean [usr] i think that leads to an early death i think if you grew up as long as you're a as long as you're a responsible person and you if you still not act a child it's absolutely fine i think it keeps us fi on fire [sys] do what though in this job because of the hours that we work we get to speak to a lot of older people and [usr] yes [sys] i i speak to people in their eighties and nineties and i'm thinking to myself when you hear the problems they're having and they can't move and they can't do this and i'm would i want to be that old i don't know not in that not in the way that you can end up being if that makes sense [usr] hopefully there's one of those swiss clinics in [pii] one day where we can just go and and we could just go and and we could just do it all in a big in a big night out and it just all ends in a as a big messy one and listened to a load of old school er nineties rave [sys] exactly [usr] which would be for me or or the two thousands and then that's it came over just did finish [sys] i mean i can still remember and you probably do as well i remember in the nineties when they were talking about when the year 2000 happens the millennium bug and all this and it's that was 23 years ago [usr] i remember i remember being in a bar working the doors in the in clubs in not the doors but working inside the bar a few nightclubs in [pii] doing all all weekend er sunday central and all these big weekenders that were going on throughout but [pii] was amazing [sys] it [usr] in the [sys] was [usr] in the nineties [sys] it was [usr] and early two thousands for clubbing and i was i was part of that for a a few years looking back and thinking how many years that was a go and then see where i am today i'm one of those raving guys in his forties in his car listening to all of his old school house music i there there is others there's there's others of us in the universe we just need to remember that too i think that's the most important thing [sys] it i mean it's a cliche is that you you you probably you probably your parents said it to you when you were younger life goes quick blahdy blah blah and you think whatever but it really does [usr] it honestly it it it it it it does it does but i think i think it's the the main thing is to i think is to live to try and live in the present and to live in the now and i think that's really important and to not to live in stress try not to live in your mind or your worry or the future try and enjoy and embrace all the moments we have that are happening to us on a daily basis [sys] no you're [usr] positive [sys] no [usr] and [sys] you're [usr] negative [sys] absolutely right you're absolutely right and you say the negative as well because it's the negative that makes you the person you are just as much as the good isn't it the positive and the negative make you into the person [usr] that that the [sys] you are [usr] negative thing makes me quite angry [sys] ok [usr] maybe that's [sys] bye [usr] that's that's far i don't know that don't go back too far into the conversation anyway moving on back to the appointment [sys] i can send somebody tomorrow if if you if you if is your dad going to be the one that goes there is it with the engineer [usr] my dad's gonna have to go [sys] ok [usr] there with the engineer to be there this is this is where [sys] hm [usr] gets a little bit complicated i i'm not sure whether it would be better for me to give you the tenants telephone number but if i give you the 10 telephone number ok how do we were this because my my father's gonna oversee contacting the tenant having to be there for the access to the property do i what do i do do we set up something on the system and then do i get my dad to call back and then he he confirms the appointment [sys] if [usr] and confirms [sys] you want [usr] the appointment [sys] to [usr] he wants he's spoken to the [sys] i mean [usr] tenant [sys] i can save this as we i i've typed in everything you're looking for i could save this if you and then you could get [usr] yes [sys] your dad to give us a call and then we can finish it off to cos it it really is on the dead the day in question isn't it that's gonna be the sticking point really we know what we want it's just a day [usr] yes [sys] isn't it [usr] yes exactly and that's it i'm gonna need to get you i'm gonna need to speak [sys] ok [usr] to the tenant make sure they've [sys] ok [usr] got their ok that's ok then obviously dad will just be present to to make sure everyone's happy what i'll do is if my father if my father calls back up his name's [pii] and then he speaks to someone on the team and then what what details does he need to give just the address of the property [sys] that's absolutely fine [usr] and [sys] just the postcode and the house number is absolutely fine [usr] ok and on the same number here and then that will pick up all [sys] exactly [usr] the notes that that you have made which i [sys] exactly [usr] appreciate [sys] exactly right [usr] ok [sys] and i'll put a note on there saying [usr] lovely [sys] that he's calling in [usr] perfect perfect perfect that would be amazing ok i'm after here i'm gonna call my call my father now and then i'll get him to liaise we'll i'll we'll work with the tenant and hopefully within the next kind of 48 hours then we can we can get that appointment made just for the the quotation as you say if it comes in too high it's [sys] just [usr] not obviously [sys] say [usr] it's [sys] no [usr] not it's not a ok that's fine but i need to get this done because the the tenants i need to get it [sys] i [usr] done [sys] understand [usr] that that's fine [sys] pleasure [usr] thank [sys] pleasure [usr] you much for your help [sys] it [usr] today [sys] has [usr] it's been [sys] to you [usr] a pleasure [sys] as well [usr] talking to talking to [sys] keep raving [usr] and maybe next next time you'll ok and next time you'll speak to [pii] [sys] i i know i [usr] let's let's [sys] hope [usr] let's [sys] he does get me and he goes my name [pii] and i'll [pii] and he was what you're talking about [usr] i love it i love it dude anyways [sys] thank [usr] keep up [sys] you [usr] the [sys] you too [usr] fight and take [sys] you [usr] care [sys] too [usr] of yourself and take and [sys] pleasure [usr] thanks for your [sys] absolute [usr] help today [sys] pleasure [usr] dude [sys] take [usr] thank [sys] care [usr] you [sys] bye [usr] take care bye bye | 2Chase Call
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[usr] ok [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to how can i help [usr] hi i spoke to somebody before to get somebody to come round and and book something and i was told i'd get a text or an email but i haven't received anything i'm just wondering if you got my details correctly [sys] no worries i'll have a check for you what's the post code please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] thank you and the first line of address [usr] it's [pii] [sys] thank you ok it is still booked in for you today engineer should be scheduled out for you around 8 p.m. [usr] that's fine [sys] the [usr] but [sys] number [usr] have [sys] we've [usr] you [sys] got [usr] got my [sys] for [usr] number [sys] you [usr] could you just check my phone number that it's because you said that i was told i'd get a text i haven't [sys] no worries the number we've got for you is [pii] [usr] that's perfect correct ok brilliant [sys] perfect all [usr] are [sys] right [usr] you [sys] no [usr] sending [sys] worries [usr] me an email or a text or shall i just wait for the phone call [sys] to be honest i can't manage to do it now it should have been sent to you i'm not sure what's happened to be honest [usr] right and and my my email address is [pii] [sys] one second it's [pii] [usr] [pii] [sys] [pii] [usr] that's correct [sys] no worries i'll put that down for you now then ok [usr] thanks cheers bye [sys] thank you bye | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call be transferred to a customer service advisor we record calls for quality and training purposes good morning you're speaking to [pii] how can i [usr] hello i just spoke to you guys regarding a leaking tap and was put through to the home care team but the home the home care team aren't available and the call just ended i need to get this sorted out and i don't [sys] right [usr] know what [sys] unfortunately [usr] to do [sys] can't we unfortunately we can't book a job under your home care policy unless you were paying that's all we can do [usr] but but there there is already a there was already a job booked and i'm just waiting for the guy to come back iii i kinda need an update as to when he's gonna come back and fit this tap he [sys] right [usr] al he he [sys] what's your post [usr] he [sys] code [usr] already came out on thursday [sys] sorry what's your what's your postcode [usr] it's [pii] it's [pii] [pii] [sys] can i take your name and address [usr] my name's [pii] it's [pii] [sys] have a quick look [usr] the name on the policy is [sys] you're [usr] [pii] [sys] all honest i i can't tell you when they're gonna come out [usr] ok [sys] with it being a bank holiday that office is closed [usr] everywhere's [sys] i i can't [usr] close [sys] get a date [usr] this is the [sys] the only thing i can [usr] sorry [sys] say [usr] go on [sys] is if you call tomorrow [usr] right [sys] when everything should be open they'll be able to give you an update [usr] ok [sys] all it says on the job is that he needed a part and it needs to be no extra time [usr] i'm just getting i'm just getting a little bit concerned now because the t everything's got disintegrating on the underneath of this tap and it's sliding on its fitting and gonna pop off i'm trying and it it does need doing that as soon as possible [sys] i i'm sure they will get it out as soon as possible it's just with it being a bank holiday there's not really any update i can give you i'm afraid [usr] all right no worries [sys] ok [usr] all right cheers thank you [sys] that's good that's great | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage [usr] bye [sys] services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] ok [sys] we record calls for quality and training purposes hi you're through to how can i help [usr] hi there my name is [pii] i'm calling from or limited i booked an engineer to attend at one of my client's properties today but i haven't heard anything from yourselves in terms of whether that's going ahead or not and i also need to discuss payment i was hoping somebody might be able to help with that [sys] of course when you book the appointment in it should have been explained that at the local office that's the dial office in the area of where the appointment was booked in they contact you back to discuss all of that [usr] but i booked it in on friday for this monday and i haven't heard anything [sys] got you ok [usr] it's the appointment is supposed to be happening this morning [sys] ok [usr] as per the booking but i don't know whether or not that's going [sys] ok [usr] ahead and it's it's a bit more complicated by the fact that we need to make sure we need to sort the payment and we'd booked in an appointment for last friday but for some reason and they sent somebody out in [pii] rather than [pii] [sys] ok can i take the post code please [usr] of course it's [pii] [pii] [pii] [sys] ok and the first line of the address [usr] [pii] [sys] the customer's [usr] me [sys] name [usr] [pii] [sys] just to confirm that postcode it's [pii] that postcode is [pii] [usr] it's not [sys] [pii] [usr] it's [pii] [sys] mere that's we we the system that we use we just put in the postcode and the first line of the address it's google maps and that generates the address and it's come up as bi it's still scheduled for [pii] [usr] goodness me i don't know why because i'm putting in the address correctly but i just don't seem to be able to get anywhere with this booking and it's getting [sys] i [usr] a bit [sys] just [usr] frustrating at this point i i spent a lot of my clients money trying to sort [sys] but just [usr] this [sys] bear with me a second that's weird because there's a 21 miles away in [pii] as well [usr] ok [sys] 21 miles mk 88 dp how can the postcode be the same i'm just i'm a bit confused [usr] i'm [sys] right [usr] very confused [sys] what i'm gonna do is cancel this appointment i mean because [usr] ok [sys] it's it shouldn't have been booked in it's been booked in incorrectly anyway and i do apologize i'm gonna go ahead and because you're booking in on behalf of an estate agent it's good it's gonna be an emergency because [usr] it it's not an estate agent it's we deal with the property and finances for our client because she lacks capacity to do herself it's our client is the person that lives there but we just deal with all her money for her [sys] where are you calling from or or right ok [usr] [pii] [sys] ok [usr] limited [sys] no that's fine [usr] it to a solicitor's firm [sys] i'm just gonna take down all the details if you could just confirm to the customer's hoax best form of contact please and i'm gonna go ahead and book that in again [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok [usr] [pii] [sys] and what was the issue is it [usr] there [sys] a blocked [usr] seems to be an issue [sys] a blocked [usr] with the drain [sys] blocked [usr] at the back [sys] external [usr] of our property [sys] drain sorry [usr] it would seem yes [sys] external green i've got hope [pii] is she and it's regarding a domestic property she's not about home cackle for her plumbing and drains [usr] yes she does have home cover just not [sys] ok [usr] specifically for the drainage no [sys] was it 21 ok i've got it now ok and if if i could just take the company name again please how am i spelling that i didn't quite catch that i know i got legal at the end but but [usr] no it's ok it's [pii] [sys] roughly [usr] and then law [sys] ok [usr] law limited [sys] ok anyone at the property that's got any vulnerabilities we should be made aware of if you could just explain obviously you're acting on behalf of the customer and you you said she lacks capacity ok [usr] she lacks capacity to manage her property and financial affairs but she is fairly capable very switched on there's no no concerns per se that anyone attending the property should have [sys] it should be ok to liaise with the engineer ok right i can go ahead and book it in and the local office they'll give you a phone call shortly to discuss the price as well as what time an engineer will be coming out today is that ok ok right [usr] ok that would be great yes [sys] no [usr] thank [sys] no [usr] you i do appreciate [sys] i've [usr] it [sys] gone [usr] i'm [sys] ahead and [usr] not [sys] booked [usr] sure [sys] that [usr] why [sys] in do [usr] the [sys] you [usr] online [sys] want to take [usr] booking [sys] a reference [usr] system [sys] number [usr] just did [sys] because this [usr] not [sys] is the new [usr] this address [sys] one delta yankee whiskey oscar dywo [usr] just a second [sys] 3464 [usr] ok whenever you're ready [sys] 061 great you're welcome take care now bye bye [usr] ok wonderful thank you much for your help today i really appreciate it you too bye bye | 2Chase Call
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[sys] good morning [usr] hi good morning i booked in a job for your at your office in [pii] [sys] just know right [usr] i i just i just need to need to know when the engineer would be turning up [sys] ok and what was the postcode sorry [usr] ip seven five j z [sys] right bear with me you're looking about this afternoon [usr] what [sys] i let you [usr] what it is it's a it's a property that we're purchasing and your guy is doing the survey [sys] you [usr] but we just [sys] know [usr] need the state agent to meet him there [sys] or ok [usr] would you roughly have a eta [sys] i can't give you a rough time at the moment but it will you are looking for this afternoon [usr] after 12 [sys] yes [usr] 12 between 12 and [sys] i can't guarantee an exact time it's just this afternoon but the engineer will give you a call when he's on route it all [usr] ok [sys] ok [usr] it's just that we need to make sure we need to [sys] what [usr] someone there [sys] a lot a couple of [usr] i [sys] hours [usr] don't know how i don't know how this is gonna work how we can have someone you can't just have someone indefinitely [sys] i'm sorry [usr] hanging around [sys] no i can understand that but the engineer will give you a call 20 to 30 minutes prior to let when he's on his way because he's got three more emergencies before yourself [usr] right ok [sys] ok [usr] all right thank you [sys] lovely thank you bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to how can i help [usr] yes hi i just made a booking online but i just need to see if there's any way to have a smaller win because [pii] 6 is [sys] ok [usr] a [sys] can i take the postcode of the property [usr] yes [pii] [sys] and the first line of the address please [usr] [pii] [sys] mr [usr] that would be me yes [sys] it's booked in for today between eight and six isn't it did you get a text message with the [usr] thanks [sys] local office number on [usr] sorry yes for today i i thought i did it for tomorrow i today yes it's fine for today yes [sys] let me just check job ending 480 is booked for today between today and six can i just check did you get the local office number the one there ending [pii] [usr] i i just booked online to be honest with [sys] right [usr] you i didn't [sys] what [usr] anything more [sys] i'll do [usr] than [sys] is [usr] that [sys] i'll send you their number obviously to call them they can give you an idea exactly when the guys are due as it's assign them the work [usr] ok [sys] obviously if you just call that when you're free they can then confirm the time that they're coming out all [usr] fantastic [sys] right [usr] that [sys] then [usr] sounds very good [sys] i've just [usr] thank [sys] sent you out a text message now thanks a lot bye [usr] thank [sys] bye [usr] you very much bye bye | 2Chase Call
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[sys] thank you for calling dino rod [usr] pick [sys] partners [usr] those [sys] with [usr] up please [sys] british gas [usr] no darling i'm on the phone [sys] we record calls for quality and training purposes good morning through to british gas you're speaking to [pii] [usr] hi i called yesterday and someone said they were gonna kinda come out [sys] ok [usr] i anticipated from what he was saying it was gonna be yesterday but i guess they ran out of time or something i just decided to check where what's going on [sys] sure [usr] that's [sys] no worries what's the postcode sir the property in question [usr] [pii] [sys] [pii] thank you and the house number and the first line of the address [usr] it's [pii] [sys] how do you spell that sir [pii] [usr] [pii] [sys] thank you hm right just getting that loaded now [pii] i'm just not finding it with that what was the job for sir [usr] it was for a blocked train [sys] block grain ok let me see if i can search you that way then there we are [usr] i don't know if [sys] internal [usr] it would have gone on [sys] sorry [usr] it's ex external i don't know if it would [sys] excellent [usr] have gone on something different i explained to the guy we've got a bit of a weird set up where a long pipe and drain goes down to a macerator in a field [sys] ok [usr] and the whole thing is backed up [sys] i see [usr] because the macerator is at the end you can't just push it with rods because it's blocked in the macerator it need someone to come and pump out the whole line [sys] ok give me a second need to pump out water and rubbish that's affecting outside drains ok i've got that one here got the job here let me just have a look at what's going on with this give me two secs the job is still out with our dino team at the moment it's still out at the moment they the plumbers are out at the moment working on emergencies they will be coming if not they'll be coming today [usr] ok cool [sys] it is still out at the moment with our diet down team sorry about the delay but they will [usr] no [sys] get [usr] that's [sys] to you they'll be [usr] ok [sys] working [usr] there's [sys] throughout [usr] no way [sys] the night [usr] of telling where it is in a queue or anything that it's just [sys] at [usr] kind [sys] the [usr] waiting [sys] moment [usr] is [sys] no [usr] it [sys] it's an emergency appointment it will be booked it is in but it's just waiting for that to be responded [usr] cool [sys] on [usr] and and will that emergency guy be able to do it or will he need to call the pump truck [sys] it all depends on what needs to be done they will need to assess the situation but then yes they'll get that sorted for you whatever needs to be done really [usr] because i'm pretty sure it needs a truck to pump it out i don't know would it save some time to just organize that is that possible or [sys] they will need to organize it they need to assess the situation first before they can do any of that we can't arrange [usr] ok [sys] a truck on [usr] right [sys] on possibly what it could be but they'll have to assess what's going on first and before they can do any of that [usr] ok thanks [sys] ok | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon fridge speaking to how can i help [usr] hi there i was just calling to get some information on where the plumber i booked for this afternoon might be just i can [sys] ok [usr] plan when to be available [sys] what's your postcode please [usr] [pii] [sys] [pii] first line of the address please [usr] [pii] [pii] [sys] i've got you if you hold on excuse me if you hold the line then i'll get you directly through to the office that the engineer works out from he'll be able to say what time you're looking at i only know what he'll ring on route but hold the line i'll get you through to him now [usr] thank you [sys] we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative good afternoon plumbing lucy speaking [usr] hi there [sys] ok [usr] right i'm i'm calling just to see when to expect [sys] no [usr] the plumber that i booked for this afternoon [sys] one moment what's your postcode please [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok one minute 21 time no ok i'll just see where it is on his diary one sec i'm sorry i can still currently he has another three jobs before you i would say it it's still gonna be another couple of hours at least [usr] i see what's what's i mean a couple of hours meaning we're expecting what two or three o'clock [sys] around that time but obviously we can't guarantee that it depends how his his other jobs pan out er he will give you a call when he's on his way [usr] ok ok yes [sys] ok [usr] no [sys] sorry [usr] just one [sys] i lost [usr] hour of no [sys] i lost you there go on say that again [usr] ii i just said how much notice will he give when he calls [sys] he'll call you once he's leaving his other job probably within a half an hour notice [usr] ok [sys] or [usr] all right [sys] ok [usr] ok thank you all [sys] thank [usr] right thank [sys] you [usr] you [sys] bye [usr] right bye bye | 2Chase Call
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking to how can i help [usr] hi i just had one of your colleagues come to my address cos i've got a home care cover of british car and i've rebooked another one and i've i just wanted to know if the right person is gonna come out this time not the wrong person [sys] let's have a look what's the what's the postcode please [usr] it's [pii] [sys] and the first line of the address [usr] number [pii] [sys] and your name please [usr] it's [sys] the name is booked under [usr] it's [pii] [sys] thank you right well there's two booked what what is it you need what's the issue [usr] the key there's a hissing sound when they press the toilet and then it doesn't refill back up [sys] right [usr] the guy came [sys] she need a plumber [usr] the guy came and said that he's drained and he can't do it [sys] no he's drained he got plumbing book now anyway it's fine [usr] is it they gonna come today all right ok do what time or is it just waiting [sys] er i don't to be honest it'll be i mean let's have a look [pii] see where he is at the minute ok right ok it shouldn't be long to be honest he's got he's on his way to [pii] at the minute [usr] it's not too [sys] and [usr] far [sys] then this is his next job [usr] ok no worries i'll wait in there [sys] i would i would ask them that [usr] that's totally fine thank you much for your help [sys] no worries see [usr] love [sys] you soon [usr] you bye [sys] bye bye now | 2Chase Call
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[sys] thank you for calling rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three if you need any help with the drainage problem press one if you require our plumbing services press two did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good morning you're through to talk to how can i help you [usr] yes i have [sys] ok [usr] i have [sys] let [usr] a i had [sys] me check [usr] an appointment [sys] what's the postcode [usr] for [sys] thank [usr] someone [sys] you [usr] to come out yesterday but they phoned me out they local company phoned me up and said that they had [sys] thank [usr] got [sys] you [usr] two vans off the road [sys] and the [usr] and it they [sys] the first [usr] have to put [sys] line [usr] me off [sys] of the [usr] till [sys] address [usr] today [sys] thank [usr] but [sys] you [usr] haven't heard anything officially that they are [sys] and [usr] coming [sys] your name [usr] today [sys] is [usr] and i wondered if you can [sys] [pii] [usr] it's [sys] ok [usr] [pii] [sys] [pii] right i can see the job was on the board for yesterday just let me check [usr] [pii] [sys] with the in [pii] [usr] [pii] [sys] isn't it did someone phone you from the linage office yesterday ok let me let me check let me check just one minute thank you [usr] they said that that they got well it well it was i don't know if it was the actual down road but it was anyway somebody phoned me and said that they got two vans off the road and wouldn't be able to get to me yesterday but i haven't heard any more since [sys] [pii] is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your hello missus [pii] a bit of good news i hope anyway i've just spoke to the local office in [pii] where you what you're based the engineer is in the [pii] area at the moment he's and he said he should be there within [usr] because [sys] the next couple of hours it may be sooner than that but he'll give you a ring when he's when he's on route is that ok no problem cheers have a good day thank you bye now bye [usr] that's fine lovely thank you very much for finding out for me thank you thank you thank you bye bye | 2Chase Call
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[sys] thank you for calling dino plumbing please note our calls may be recorded for training and monitoring purposes please select from the following options press one for an update on your plumbing appointment press two for a sales enquiry press three for any other inquiries don't hope [usr] hello [sys] and i can [usr] hello sorry i can't hear you very it's [sys] can [usr] quite [sys] you hear me now [usr] i can now sorry [sys] that's fine [usr] we [sys] she [usr] have [sys] was [usr] british [sys] she was [usr] gas plumbing cover [sys] yep [usr] you've had a couple of your plumbers out to help us out recently one of the problems we had was with our kitchen tap [sys] hm [usr] which bizarrely was replaced by yourselves two or three years ago but i believe you don't replace that anymore [sys] we don't do anyway [usr] no i'm not quite sure the best way to do this because we've now got a tap [sys] you you have [usr] that [sys] a tap [usr] can be fitted in the kitchen that can be fitted in the kitchen [sys] yep [usr] i spoke to one of the plumbers and he said ring us directly don't bother going back through british gas [sys] yep [usr] but i don't know the best way to approach it [sys] i mean it's quite easy really i mean obviously if you go back to the british girl and explain it to them you should be able to come out and just fit the tap in if that tap if the tap you currently have is 40 then then we would we would come we would come and fit it it obviously it's a different matter if you just want it fitted in whilst the other [usr] no [sys] one is working then then they'll probably charge for that but if [usr] bye [sys] the other [usr] bye [sys] one is full and you book it as a full appointment and you have to tap then that's fine we can just come and fit it's not a problem [usr] ok even though i have booked it before and you've come out and you said you have a tap need to replacing but you didn't have a tap to replace [sys] when [usr] it and [sys] was this [usr] i've now got one it would have been september [sys] let me see i see if the job is still open and probably not but go ahead postcode [usr] [pii] [pii] [pii] if not i can go back through british gas but [sys] you you might have to go back to british gas if that's the case then you won't get charged for it you just shouldn't get shouldn't get [usr] yes [sys] charged for sure it's just a continuation of the last one you can just explain it to them and we just come and fit in [usr] ok is the job still [sys] no [usr] open [sys] no no [usr] or [sys] no no no it it's been closed and no [usr] no [sys] billable it hasn't been charged for [usr] ok in that case i will go back through british gas and book [sys] no no [usr] it that way [sys] worries thank you [usr] thank you [sys] wait [usr] bye | 2Chase Call
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're speaking to [pii] how can i help [usr] hello i wonder if you could i was speaking to one of your colleagues a short time ago i have a british gas contract and i phoned them a wee while back because i've got a leak that started and it's it's really bad it's gonna take the the ceiling in i think they said the earliest they can give me is wednesday morning but when i spoke one of your colleagues there they said british gas should be logging it it is critical and they'll come out today i phoned back to british i got put through to british gas from your colleague but i got the same lady i had previously and then she just put me on silent and didn't come back on i don't know if you could put me back through if that's ok [sys] i'll push it back through just be [usr] thanks [sys] a second [usr] much it's def it's definitely a critical leak it's not it's it's coming fast and it's taken over this across from the ceiling [sys] two seconds i'll get you through one [usr] thank [sys] second [usr] you [sys] thanks thank you for calling british gas you're through to sip from the home care services how can i assist you [usr] hello i don't know if we've spoken before i've got a critical leak happened and with the home care agreement i spoke i spoke to i don't know if it's yourself or someone else who said that it would be wednesday morning for an urgent appointment but in speaking to [pii] they said they would come out today [sys] but [usr] if it's locked properly as a critical incident [sys] i ca i cannot hear you properly hello can you hear me [usr] hello can you hear me now [sys] yes that is way better can you please provide me with your full name and date of birth [usr] it's [pii] 16th of march 73 [sys] ok what's your first line of address and postcode [usr] [pii] [sys] ok please bear with me let me first open up your account i'm still on the line ok [usr] thank you [sys] ok you were saying [usr] i've got a leak that started a short time ago and it's already going fast across the ceiling and across i don't know if it's yourself or your colleague i've booked us in as an urgent with diner [pii] for wednesday morning but by that time it's gonna be too late i spoke to diner [pii] to see if i could do a private booking with them but because i've got the agreement they couldn't but they said it should be today they'll come out if it's locked properly as a critical leak because it is a critical leak [sys] but now i can see that you already you called at [pii] [usr] that's [sys] and spoke [usr] right [sys] to my colleague and they booked an appointment for the third that is the earliest appointment we have [usr] well i've i've just spoke to [pii] directly and they said it's they would come out today if it's logged properly as a cri critical incident it's a critical leak [sys] ok [usr] because they'll come out today they've put [sys] ok [usr] me through to you this time i haven't phoned you direct to diner [pii] has put me through to you and they would come out [sys] four [usr] today sorry [sys] they've put you through to me [usr] they've they've transferred [sys] what [usr] in order [sys] for [usr] to transfer me through to your department [sys] what for [usr] to get them to come out today if it's logged as a critical [sys] no [usr] leak which it is they'll come out today [sys] they need to book the appointment themselves themselves on [usr] no [sys] their side if they're stating that they can come out today because on our side the earliest appointment is the third [usr] they said though if you put it through [sys] i do [usr] the [sys] not have a slot [usr] ok thank you bye [sys] goodbye | 2Chase Call
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[usr] ok [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to how can i help [usr] hi i spoke to somebody before to get somebody to come round and and book something and i was told i'd get a text or an email but i haven't received anything i'm just wondering if you got my details correctly [sys] no worries i'll have a check for you what's the post code please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] thank you and the first line of address [usr] it's [pii] [sys] thank you ok it is still booked in for you today engineer should be scheduled out for you around 8 p.m. [usr] that's fine [sys] the [usr] but [sys] number [usr] have [sys] we've [usr] you [sys] got [usr] got my [sys] for [usr] number [sys] you [usr] could you just check my phone number that it's because you said that i was told i'd get a text i haven't [sys] no worries the number we've got for you is [pii] [usr] that's perfect correct ok brilliant [sys] perfect all [usr] are [sys] right [usr] you [sys] no [usr] sending [sys] worries [usr] me an email or a text or shall i just wait for the phone call [sys] to be honest i can't manage to do it now it should have been sent to you i'm not sure what's happened to be honest [usr] right and and my my email address is [pii] [sys] one second it's [pii] [usr] [pii] [sys] [pii] [usr] that's correct [sys] no worries i'll put that down for you now then ok [usr] thanks cheers bye [sys] thank you bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino how can i help [usr] hi can i give you a reference number please [sys] what's the reference number in regards to [usr] you did a job for me i'm waiting to hear back what happened [sys] let me have a look what's the postcode of your property [usr] 838 can't remember the next part zero l something i'm not sure [sys] hello [usr] hello [sys] sorry what was the postcode hotel alpha eight [usr] i don't have it off i don't remember the next part i don't have it off hand can i give you the reference number [sys] we have to confirm data protection otherwise i can't proceed with the call [usr] [pii] l something i can't remember the last letter [sys] and [usr] [pii] [sys] it's your postcode [usr] it's one of my properties that i manage i manage quite a large portfolio i'm [sys] right [usr] trying to [sys] ok because i'm still gonna have to confirm data protection if you haven't got the postcode and the first line of address we would advise to call back when you've got the information [usr] one second i'll check out now [pii] [sys] [pii] ok i will be two moments while i book let's have a look [pii] [usr] [pii] [sys] [pii] [pii] [pii] i've got nothing coming up for that postcode [usr] let me double check ok [sys] no [usr] i'll call [sys] worries [usr] back when [sys] thank [usr] i'm on my [sys] you [usr] computer ok [sys] bye [usr] thank you | 2Chase Call
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[sys] thank you for calling dino rod but with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy three i'm sorry i didn't get anything if you need any help with a drainage problem press one did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes they know is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're through to [pii] talks to [pii] how can i help you [usr] hi there i made the booking online over the weekend hopefully someone might be able to come around today i just want to check the status to see if i can be assigned anyone today [sys] what postcode [usr] can i give [sys] thank [usr] you a reference [sys] you [usr] postcode it's [pii] [sys] yep thank you and the first line of your address thanks [usr] [pii] [sys] yep and just confirm your name thanks [usr] it's mr [pii] [sys] i got right ok i'll just check on the job on the road outside drain that waste water runs into his box as well we've got it on the system [usr] yep [sys] out [pii] because it's a payable job you've not got an account have you now you'll be paying for this way right [usr] no i haven't [sys] what [usr] got [sys] happens [usr] an account [sys] is [usr] though [sys] [pii] this gets sent over to the the engineer in the [pii] [pii] area it is it is on it is on the system per day but it is an all day slot it's [usr] i understand [sys] you've got your number ending in [pii] they will call when they're on the way ok that's on the system now it's just a matter of waiting for the engineer to call you ok [usr] that's fine i i mean i just wanted to ensure that there's capacity to come today [sys] sorry do you want to answer [usr] that's [sys] the show [usr] all [sys] what sorry [usr] i mean [sys] [pii] [usr] i said i just wanted to make sure that it it it's scheduled [sys] it's definitely [usr] for today [sys] it's definitely [usr] i mean if they come at 6 p.m. that's ok but [sys] it's [usr] as long as they [sys] definitely [usr] come today [sys] definitely on the system for today the engineer has been assigned the job he will contact you when he's on the way i can see the job on the system ok no [usr] that [sys] problem [usr] that's really [sys] cheers [usr] helpful [sys] have [usr] thanks [sys] a good [usr] for your help [sys] day thank [usr] cheers [sys] you cheers [usr] bye [sys] bye [usr] bye bye bye bye bye | 2Chase Call
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[sys] likes being bunged up especially not your brains when water or sewage has flooded your home or garden it can leave a smelly mess you'll need to get it sorted first if you're having problems with your drains regardless of the cause we'll do our best to get things flowing again our engineers are good afternoon [pii] world [usr] hi there [pii] calling from bran new fire i just [sys] sorry [usr] want to [sys] it's [usr] confirm [sys] a very bad line [usr] a joint [sys] i'm only catching [usr] visit please [sys] every other word [usr] hello can you hear [sys] hello [usr] me now [sys] just [usr] how [sys] about [usr] they share [sys] you keep [usr] a call [sys] coming [usr] from [pii] [sys] in and [usr] or [sys] out [usr] bumming [sys] yes [usr] sorry about that i just wanted to confirm a joint visit if that's ok [sys] right can i have the postcode please [usr] that's [pii] [pii] [sys] yes alright just one moment is it for today [usr] no it's for the seventh of march [sys] march [usr] the seventh [sys] right number [pii] [usr] that's correct that's correct [sys] right it's all with plumbing email plumbing timeline waiting right do what time you're attending [usr] it should be in the morning between eight and 10 [sys] a and and sorry can i take your name please [usr] my name is [pii] [sys] how are you spelling that [usr] that's [pii] [pii] [pii] [pii] [pii] [pii] [pii] [pii] [pii] [sys] right ok lovely i'll put a note on the system thank you for confirming that [usr] is [sys] thanks [usr] that all confirmed to be booked in for the seventh [sys] yes it is [usr] ok perfect thank you very [sys] ok [usr] for your time [sys] thank you bye [usr] thank you bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking to how can i help [usr] good afternoon hi i need a plumber to come out really to stop a leak there's a leak coming from our our shower pump i'm a british gas customer i'm not covered for plumbing unfortunately [sys] ok that's gonna be my first question right and it's a resi residential property [usr] it is [sys] and how bad is this leak [usr] well it's it's pretty constant drip drip drip and [sys] right [usr] we have obviously the stuff underneath that we have but we are having the pump believe it or not removed because british gas are putting in a new sound heating system in five [sys] right ok [usr] weeks time really all [sys] ok [usr] we want them to do is to disconnect the the pump obviously and then reconnect it to the pipes that we can have a a bath and it's it's a pity that it didn't happen a day before we were having the installed [sys] no [usr] but [sys] i go of course right what's your postcode please [usr] it's [pii] [sys] er what we're doing there's no call out charge we'll go out have a look at it see what's what give you a quote and you can take it from there [usr] ok the the sooner the better if you got a [sys] indeed all right what's the first line of the address let's have a look [usr] it's [pii] [sys] [pii] and is there any medical conditions or vulnerabilities on site that are relevant that we'd need to know about [usr] no [sys] no [usr] no there isn't [sys] perfect your first name please [usr] it it's [pii] [sys] [pii] [usr] [pii] [sys] you said please [pii] [usr] it's [pii] [sys] and have you got an email address that you use [usr] yes we do yes [pii] [sys] [pii] [usr] [pii] [sys] [pii] and what's the best contact number for you please [pii] [usr] either the this landline or my my own mobile is [pii] [pii] [sys] thank you and then this landline i'll put it should i put the mobile as the primary number [usr] probably cos i'll i'll obviously [sys] go and i'll i'll put this there just in case i can do [usr] the other one is [pii] [pii] [sys] i've got it there right i'll be 60 seconds shower [usr] i suppose it's it's fairly straightforward that they want to start to disconnect the water and then just [sys] no i [usr] reconnect it to our instead of going into the shower it goes to the bath and our our sink taps in the upstairs [sys] right we got tomorrow either [usr] tomorrow [sys] two options i've got i got an all day slot somewhere between eight and six and the engineer will ring on route about half an hour before or in the afternoon between one and six with a call on route [usr] ok [sys] no [usr] let me [sys] problem [usr] just check with [sys] no [usr] my [sys] problem [usr] my hold one second [sys] alright tomorrow [usr] hello sorry [sys] afternoon [usr] for the late [sys] right [usr] 11 [sys] when right [usr] and six [sys] the engineer [usr] will be better [sys] will ring [usr] for [sys] you [usr] us [sys] en route you'll get a text confirmation in a minute as well anyway but we'll see you tomorrow afternoon no [usr] ok [sys] problem have a good day take care bye bye now [usr] for [sys] bye [usr] help [sys] bye [usr] cheers bye | 2Chase Call
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[sys] hello [usr] hello there my name's [pii] i called yesterday about a property with a tenant in that has no water drainage at all anywhere and booked a job in but i haven't heard back i was told i'd hear back from the [pii] office yesterday but i still haven't heard anything [sys] ok what's your post code please [usr] it's [pii] [pii] [sys] [pii] for cute and the first line of the address please [usr] [pii] [sys] thank you [usr] on the your mom i know [sys] sorry i'm just waiting for it to load up [usr] thank you no right [sys] ok it looks it was dispatched to the engineer last night i can see he made one hang on [pii] phone calls last night to a number [usr] shit [sys] load one second and it's [pii] is that the correct number [usr] let's have a look ok he's called the tenant rather than myself [sys] ok what's your phone number [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] ok i'll put that as the contact number then onto the job now i can get somebody back out today this afternoon but we will need an hour upfront payment before we attend of 100 and £80 [usr] ok and how does that payment work what does that cover [sys] that's for the first hour that's for the first hour for the attempt to one block of the engineer being on site and then if it goes any longer it'll be £72 every half an hour after but we can collect that after it's just the hour from payment we would need please [usr] ok can i make that payment now just i can make sure they definitely go today then please [sys] of course let me just load the machine up and i'll [usr] thank [sys] i'll [usr] you [sys] sort it out for you [usr] can you see on your system where they called the tenant if they answered or not [sys] two seconds let me just look [usr] thank you [sys] no there was no answer on the line that's why you never attended [usr] ok all right then well at least i can tell them that they can't try and say that i've delayed it [sys] they he called at 1958 [usr] really [sys] 1957 half past eight and then again at half past eight [usr] ok thank you [sys] no it's ok can i get the long card number when you're ready please [usr] it's [pii] [pii] [pii] [pii] [sys] perfect thank you and the expiry date please [usr] [pii] [sys] and security code please [usr] [pii] [sys] thank you no perfect that's all gone through what i'll do is i'll get it scheduled in for this afternoon do you want me to get them to call you or the tenant when they're on their way [usr] if they i'll text the tenant and let them know it will be this afternoon but if they could call the tenant with the [pii] number that would be perfect please [sys] ok no worries i'll get that sorted [usr] lovely thank you very much [sys] no it's ok thank [usr] right [sys] you bye [usr] take care bye bye | 2Chase Call
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[usr] thank [sys] thank you [usr] you [sys] for calling dino rod partners with british gas please listen to the options carefully we can get you to the [usr] no [sys] right [usr] thanks [sys] team [usr] i've just finished [sys] if [usr] that coffee [sys] you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book plumbing services online in a few easy clicks visit dino dot [usr] babe [sys] com [usr] i can't [sys] for [usr] hear [sys] details [usr] now you put the kettle [sys] alternatively [usr] on [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] you what no [sys] good evening you're through to my name is how can i help you today [usr] hello there i called earlier and somebody was supposed to come round i think for eight o'clock and give us a call before but i haven't received any call or any text or any email or anything i wonder if you could check [sys] right ok just give me one second can i post code please [usr] [pii] [sys] [pii] [usr] [pii] [sys] first line of the address please [usr] [pii] [sys] and can you confirm your name and [usr] my [sys] your telephone [usr] name's [sys] number [usr] [pii] [sys] please [usr] and the number is [pii] [sys] can i put you on hold for one second [usr] of course [sys] car is that ok [usr] thanks [sys] cheers thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers hi there thanks for holding i've just spoken to the engineer he said he's just held up on a job at the moment and once he's done what he's doing at the moment he will give you a call and give you an eta [usr] right do when that's likely to be cos i have to meet him at the property you see [sys] but [usr] do we not know [sys] and i said i did i did try and get a time out but because he's held he doesn't know how long it's gonna take him to deal with the problem that he's facing at the moment [usr] all right no worries ok thank you [sys] right appreciate [usr] cheers bye [sys] it take care bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] hello er [pii] came on tuesday and gave me a verbal quote for scraping my bathroom pipes he said he's confirmed in writing but hasn't done but i'm very anxious to get on and have this job done [sys] bear with me a quick second let me just i'm just gonna do a check me just just wait for my system to load up i need to verify [usr] ok yes i'm definitely there in your system [sys] ww what's your postcode please [usr] [pii] [sys] and the first line of your address [usr] i'm sorry [pii] [sys] bear with me one second and do you have prominent drains cover with british gas [usr] yes i do but i didn't think that scraping my pipes would cover that would be covered by that [sys] it it it doesn't that's why i just wanted to confirm ok bear with me a quick second let's see what we can get done here ok do you have a pen i'm going to give you the number to call [usr] right [sys] it's the number to your local office and ready [usr] 00 [sys] whenever [usr] i [sys] you're in [usr] hang on a minute i've got a pen i need to write on [sys] she was nervous [usr] right go ahead [sys] it's the number to dial is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] and that's my [sys] that's [usr] local [sys] true [usr] office where are they [sys] that local office is in give me a quick second is in [pii] but the person that was sent to you will be way more local [usr] thanks very much indeed [sys] right [usr] thanks [sys] no problem [usr] i'll do that bye [sys] all right cheers bye bye | 2Chase Call
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be uttered by the next available good morning dina plumbing hello [usr] hi [pii] [sys] hello mate you [usr] it's [sys] alright [usr] [pii] sorry mate i don't know if you've been told they've told you about me dramas but me work phone's fucked and [pii] said ohh we'll just see what it does today i'll get you a new one in the morning and it's fucking [sys] you're [usr] died [sys] the second person having fun today people off people's phone's not working people's [usr] ohh [sys] phone's [usr] i [sys] not [usr] heard [sys] working [usr] about that i've heard all about about the people not being because i was in the office this morning and was look another one it's the usual [sys] it's [usr] suspects [sys] just [usr] as [sys] the [usr] well [sys] same people all the time and then people in the office not even being in and you're just what's that about [usr] fucking nightmare fucking nightmare but i don't really know how to handle handle that i mean i presume i just need to give you my personal number and get some job sent sent [sys] [pii] [usr] down that way [sys] knows [usr] cos we did he tried i was in the office for an hour this morning trying to get a new phone and just quint hasn't set any of them up yet ready to go might be pulling i was gonna say pulling his hair out but [sys] it's great do what the most do what the most [usr] and obviously [sys] annoying [usr] i can't [sys] thing is [usr] check [sys] i asked for today [usr] go on [sys] and tomorrow off and i was told i couldn't have it [usr] really [sys] and now i'm just out here dealing with all this fucking shit [usr] it's [sys] yep [usr] all bullshit innit well it was nice to be greeted with your with your professional [sys] well [usr] voice [sys] it's just fucking i have been on this morning i i'm getting an appointment do when he's coming get an appointment do when he's coming i'm just going out just [usr] fucking white that's fucking white [sys] i don't even know why i bothered logging on last night [usr] it's painful [sys] looking at this i might as well have just left it [usr] i i saw i see the jobs come down last night and i was fucking [sys] no [usr] hell on new year's [sys] mug [usr] day as well dedicated [sys] and then all these new engineers and the they're going just to let i'm on holiday and you're what it's i'm still on holiday she sent me some work and you just this piss take and then another one rang and he said ohh [usr] really [sys] i've got a return book for tomorrow but i'm on holiday i nothing on it mate and then somebody's updated it and he's only been here fucking five minutes and he's on holiday for what looks a fortnight now [usr] really ok [sys] well [usr] no that shouldn't [sys] they should [usr] be allowed [sys] think [usr] really [sys] about [usr] should [sys] this [usr] it [sys] shit it's just i don't know mate it just seems that you think to yourself ohh christmas is over back to normal and it's just a fucking shit show yes [usr] just [sys] cos [usr] try it [sys] they're [usr] every [sys] just [usr] minute of it [sys] on the phone just just fuck off just leave me alone [usr] it's not [sys] and [usr] you need on [sys] especially [usr] the first [sys] when [usr] day [sys] people [usr] afterwards [sys] are ringing up and saying well i spoke [usr] the [sys] to somebody [usr] first [sys] at the weekend and they did this and fucking didn't and he's off sick again today as well and the customer's going ohh right and it's just it's funny though innit it [usr] i think [sys] he's [usr] i know who [sys] fucking [usr] you're talking about [sys] useless [usr] as well [sys] when i saw he was working on saturday i ended up doing all the planning for saturday at 10 to 6 on friday night well what are you gonna do leave [usr] hell [sys] it to [pii] brilliant he's gonna do a really fucking good job there isn't he not [usr] well i know what you mean [sys] the engineer is out during the night and nobody's bothered to even let me know when you're just why hasn't he started ohh right cos he was out at four o'clock this morning [usr] ok print fuck her no it's just it's just one set after another i can't shut down that last job i was on the gu 22 whatever it was because obviously i haven't got access to 365 at the moment hold on hold on a second don't worry don't you fucking worry the phone has just had a kick up [sys] what [usr] the arse [sys] is [usr] and come [sys] wrong [usr] back to life [sys] with [usr] again [sys] it i thought they were all new phones [usr] i said to [pii] this morning i was are these re are these refurbed [sys] for god's [usr] and he was [sys] sake [usr] and i was fuck me i wonder the fact it's come back to life for now but we might be having this conversation again later saying [sys] no i mean [usr] don't know what [sys] i i don't [usr] i'm fucking doing [sys] even know what to do cos it's i can't add stuff to your outlook because you can't see that either [usr] no no i think i think what what [pii] said to me this morning he said if it all goes to shit he was give the office a call speak to [pii] [sys] that's [usr] and see if you can [sys] really [usr] just message me about personal [sys] really good of him wasn't [usr] but [sys] it [usr] that is i'll just check it's just it's a pain in the ring i mean i should have a new phone tomorrow morning but it's not the point [sys] no no but [usr] not a fucking point a bit of a pain in the arse no he is up and running again for now [sys] no [usr] have [sys] this [usr] i only got [sys] is more [usr] the two on me [sys] than that [usr] the moment [sys] night [usr] alright i don't think [sys] well i haven't [usr] i don't think [sys] sent [usr] a please [sys] them [usr] 65 [sys] yet [usr] a boot [sys] to [usr] up your [sys] them [usr] arse all right ok ok that makes sense there we go [sys] that's something else 365 every time you touch it it's just bouncing up and down all over the place and just ok [usr] there we go i can plenty of stuff is [sys] ish [usr] it busy today [sys] just same usual suspects everybody in fucking woking wants somebody out today it's not that busy it's just fucking messy i mean 3586 south had nothing last night ii i went on it and i was fuck's happened to all the jobs it was just blank and i was fuck what have i done and i was refreshing it and resetting it and i was was there really not any work for today cos i've done all the planning last week you see i was looking at tomorrow and i was well there's tons of jobs there [usr] right [sys] why is there no jobs on today and then of course today they're all ohh you in [pii] today in [pii] [pii] and you're just there and you're just ohh fuck off will you [usr] it's all just [sys] just [usr] fucking kicks off [sys] boring boring [usr] brilliant it's not [sys] no i [usr] not what [sys] it's [usr] we fucking [sys] just [usr] need mate [sys] that's it it's just boring mate just boring and the phone just keep constantly fucking ringing and just going and you just you just fuck off [usr] you [sys] because it's just boring [usr] to just scream fuck off down [sys] just [usr] the phone [sys] rent her apartment for today what time she don't care [usr] you got told it was in this time and this time this time and this time all all fucking day [sys] but they're all they're going [usr] let's [sys] off this appointment i've [usr] let's [sys] got that [usr] fucking [sys] appointment [usr] wait [sys] it's why did you book a plumber what what what made you think that you're gonna fit this in [usr] yes what what what right do do what i have no i've got no understanding of what what fucking [sys] i don't think [usr] it [sys] they [usr] goes [sys] do either [usr] through these two heads [sys] that's half the problem [usr] it sounds about right is that right but no i'll i'll crack i'll crack on with these jobs anyway i i will be sure to let [sys] ok [usr] if the r drops out [sys] all [usr] of it again [sys] right no worries i'll speak to you in a little bit [usr] all right mate [sys] alright cheers mate bye [usr] thank you a bit cheers mate bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino gas [pii] speaking how can i help [usr] hi good morning this is [pii] i'm calling from residential management group i [sys] hello [usr] have hello [sys] hello [usr] yes i have made the call yesterday last night about 6 p.m. [sys] ok [usr] and then i have called through to your center your one of the person who took the call is gave me the i i was trying to raise the job to emergency job that asked them to attend last night they promised me they can attend and then we raised a job according to our system to down the road but nobody attended and i tried to call them the other office that they all say there was no job fund can you help me to check if you have raised any job or any received any orders from us [sys] what's the post code [usr] the site is [pii] [sys] and what's the address [usr] the address is [pii] that's [pii] [sys] right are you one of the do you have account with us at all [usr] we do have contracts with road i don't know what contract number but we do have and the property manager instruct us to contact you guys [sys] ok [usr] to raise [sys] just [usr] a job [sys] to just [usr] your colleague [sys] to [usr] tell us that they can [sys] ok [usr] go [sys] just i can try and understand what type of account you have what type of business are you [usr] we are a management company [sys] it [usr] i called yesterday it's about a burst [sys] i sorry [usr] pipe [sys] for interrupting i understand that you called yesterday i'm just trying to get the details that i need at the minute are you a company a housing company management company [usr] we are residential [sys] management [usr] management [sys] right that's fine [usr] company we [sys] there's nothing set up on our system no i just wanted to check whether you were one of our key accounts or not you say but there's nothing that's up on our system as [usr] can you check with this number that we called yesterday about [sys] i [usr] 6 [sys] wouldn't [usr] p.m. [sys] be able to check that [usr] because [sys] we [usr] 6 [sys] we're just [usr] 20 [sys] we're [usr] i [sys] just a call center i'm sorry if there was a job raised it would have been put on the system but there's nothing showing up on our system i do apologize [usr] can you raise anything for me now because i need to send someone to go [sys] sure [usr] to the property [sys] can you confirm first of all what which account you've got what type of account and what's your method of payment [usr] i'm sorry we are a management company our company [sys] it's [usr] is [sys] called [usr] called [sys] what sorry [usr] do you not know our company at all rmg [sys] let [usr] residential [sys] me just see if [usr] management [sys] i can find [usr] group [sys] you as a as you can appreciate we have lots of accounts you see i'm just having a look now see if you what type of account you've got with us and it's called rmg hello [usr] correct [sys] ok [usr] correct [sys] i'm gonna keep [usr] it [sys] losing [usr] is correct [sys] you sorry it's rmg and what's the rest of the the name [usr] the full name is residential management group [sys] i know but [usr] have [sys] as [usr] already [sys] i've just [usr] mentioned [sys] said the [usr] two [sys] line [usr] times [sys] is really [usr] madam [sys] bad it keeps dropping out ok i am gonna try and help but obviously it is a bad line and i do apologize for that is it when it do you do you is as a billing account is it just rng or is it in full just i can try and check [usr] you [sys] right [usr] can try residential management group limited [sys] not [usr] or [sys] sure [usr] you can try rmg limited i don't know how we perform in your system madam [sys] no there's nothing coming up as having an account with us i mean i can raise a job for you [usr] no worry i'll just no it's ok i don't know how it happened because i already raised the job on our system to your company and your company say that you cannot receive anything but it is [sys] how did [usr] weird [sys] you send [usr] because [sys] it out [usr] we have sent out [sys] do [usr] the the job order with [sys] is [usr] the [sys] it [usr] email is [sys] it's a key account [usr] [pii] [sys] you you're a key account is that what you're saying right but you've come through on the wrong number [usr] i might [sys] that's why [usr] be [sys] sorry [usr] that was [sys] apologies [usr] the email [sys] let [usr] address [sys] me get a number for you ok the key account number is triple three 202 [usr] ok [sys] 9876 [usr] hey [sys] if you give them a call there [usr] i'll try to call [sys] just [usr] you this [sys] just [usr] is the [sys] to [usr] fourth [sys] get [usr] number this is [sys] just [usr] the fourth [sys] just for [usr] have [sys] future [usr] got [sys] reference [usr] from your company [sys] when you [usr] ok [sys] make inquiries [usr] but it's [sys] if you [usr] really [sys] say [usr] confusing [sys] that you have a key account [usr] for me [sys] then it will put you through to the right number straight away you can get through to the right number it's just that we have all different types of account if we're not aware it's a key account then they may put you through to this number but if you give them a call and then they'll be able to help you see [usr] no problem thank you bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your good morning you're through to dino my name's [pii] how can i help you today [usr] hi there i have an appointment booked for today i'm still waiting for confirmation of when they'll come by [sys] ok [usr] but i [sys] no problem [usr] but i also never received a quote i i was supposed i thought i was supposed to get a quote straight away after the booking [sys] right can i have your postcode please and i can have a look into this for you [usr] [pii] [sys] and the first line of your address and your name please [usr] my name is [pii] and it's [pii] [sys] right ok here we go when you booked the appointment did you book it with one of my colleagues or did you book online [usr] i book online [sys] right what would normally happen is an engineer would attend and he would provide a quote when he attends now because i can see that it's a blocked drain that you've got no it drains in the back garden and filling up every time you have a shower right ok a couple of times overflowed with waste water our starting prices start from 100 and £70 including va t that's monday [usr] right [sys] to friday 8 a.m. to 6 p.m. after 6 [usr] hm [sys] p.m. it's from £212 as that's classed as out of hours payment would need to be made on the day after works completion via cash or card now i can see here you've got an all day appointment that's any time between 8 a.m. and 6 p.m. and the engineer will contact you normally about 10 to 15 minutes before he's due to attend i can see there is there has been an engineer assigned to that appointment and that's for early afternoon [usr] ok all right thank you [sys] no problem thank you much for your call take [usr] thank [sys] care [usr] you bye [sys] now bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help you today [usr] hi i spoke to a lady about 25 minutes ago i'm not sure it was you or not to find out whether i was getting a visit for my drains today and she said that the guy was supposed to he he's and i haven't heard anything since it's possible to check what's happening do you think [sys] i [usr] please [sys] can bear with me one second could i have your post code please [usr] hello [sys] hello can you hear me hello | 2Chase Call
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[sys] good morning [pii] speaking [usr] mum and [pii] it's [pii] hi just [sys] i've just [usr] got your [sys] sent [usr] email [sys] you a job [usr] there [sys] for [pii] seven [usr] case case haven't you but it's it's same in the shit i i can't even you've got something on [sys] it [usr] it i think [sys] says [usr] it [sys] please [usr] says something [sys] avoid [usr] about [sys] between 10 [usr] something [sys] and 11 as possible that that's what it says on it i don't know if you give my phone and see [usr] right right [sys] i [usr] no that's [sys] saw [usr] fine [sys] it [usr] it's just i couldn't make it out and i thought a whole [sys] aye [usr] phone in front of it was the same before i phone the customer or no that's fine what i'll do is i'll i'll get to him and then i'll get [sys] brilliant [usr] my phone and see [sys] ok [usr] if i can get it to him [sys] no [usr] and [sys] problem just [usr] er [sys] give see when you've done it [pii] if you just give us a wee phone [usr] be able [sys] we [usr] to say [sys] can take the details off you over the phone okey doke [usr] aye aye no problem i'll see if i can go the nurse or is it [sys] it's [usr] all right just avoid between [sys] aaa [usr] the [sys] of [usr] times [sys] course [usr] they asking [sys] it's because it's it's an all day i think [usr] right [sys] wasn't that remember i was even if it's a morning [usr] i think [sys] we would still make [usr] it did [sys] it because [usr] say sort [sys] even [usr] of all [sys] at [usr] day [sys] 12 it's still part of the morning or whatever [usr] a exactly because if i say [sys] aye just [usr] 10 11 [sys] just [usr] i could [sys] be [usr] go [sys] there [usr] there [sys] ready [usr] for [sys] for [usr] just [sys] it aye [usr] after [sys] no [usr] 11 [sys] problem [usr] what i mean [sys] right [usr] sort [sys] okey [usr] of a exactly [sys] dokey right thanks [usr] right [sys] see [usr] that's [sys] you later [usr] fine [sys] bye [usr] [pii] no problems [sys] bye [usr] thanks bye see you later bye bye | 2Chase Call
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[sys] thank you for calling down the road press one for drains or two for accounts told our operators know you're waiting and we will answer your call as soon as possible hello down the road [usr] hello hi good morning my name [sys] hello [usr] is [pii] i had a booking for yesterday that [sys] right [usr] didn't come through i was just calling to see what the update was [sys] just a second sir what's the postcode please [usr] it's [pii] [pii] [pii] [sys] that's the one for the camera isn't it [usr] yes yes [sys] we have we have got an engineer in that area today with the camera we're hoping to get to you today sir alright [usr] ok [sys] but he will ring you when he's on his way right [usr] ok thank you [sys] all right sir thank [usr] cheers [sys] you [usr] bye bye [sys] thank you bye bye | 2Chase Call
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[sys] don't know plumbing [pii] speaking how can i help [usr] hello i had just wondering if you could help me i had [pii] out last week and everything and they said that they were gonna speak to your boss about the next step or anything and it's just that i haven't heard anything i'm just wondering [sys] ok [usr] if you could possibly give me a bit more information [sys] ok what's the postcode please [usr] it's [pii] [pii] [sys] [pii] and the house number [usr] 74 [sys] is it [pii] [usr] [pii] [sys] we attended on the 12 and then a pair booked wednesday the 14th just have a little look at the notes now [usr] thank you [sys] repair and then he says repair booked for the 14th did you attend on the 14th as well [usr] we had someone come around tuesday last week [sys] right [usr] who [sys] ok [usr] was around for two days and then he was speaking to his boss on and off and everything and then he said that his boss needed to book a a tracking surveyor thing i think because the problem they think might be under a wall but they said that they need to get someone out to look at it to see because there's a pipe that they're not sure where it goes to [sys] right ok right ok just bear with me i'll see if i can pop you through to [pii] now ok [usr] thank you [sys] thank you [usr] well tear it down please if you if that's you need to turn it down more east to tan keep going keep going can't hear you now he's up he's in [pii] this is [pii] no he's up in where the other one was from ledford lloyds whatever that top it was that's the same thing is to shout out to them done with this let's see seven of my official i can start my up and put another big old panties on we spoke to a couple of people last night as well because one controller he was on a fact in [pii] when he got on might come back to her and she's no just because he was one of the controllers one of the [sys] you've been put through to [pii] [usr] hi my name is [pii] i live at [pii] [sys] i [usr] last week we had i can't remember his name [sys] [pii] [usr] [pii] come round to our house for two days [sys] this is this [pii] you had [usr] the ex-military guy [sys] yes right ok [usr] lovely guy and he said that he he could only do much and everything and that he the next step possibly getting someone in to see if they could do a track and survey [sys] right [usr] or something to see [sys] ok [usr] where this pipe or something went [sys] let's have a look let me speak to another department and then if i can come back to you what's the best number to come back to you on [usr] this number is [pii] [pii] [pii] [sys] [pii] [usr] [pii] [sys] ok give me give me a coup give [usr] all right [sys] me [usr] lovely [sys] a couple of hours and i'll give you a call back ok [usr] all right [sys] thank [usr] lovely thank [sys] you bye [usr] you very much thank you bye bye | 2Chase Call
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries good morning [pii] odd [pii] speaking [usr] hi there i wonder if you can you help me i was just phoning for an update on a job please [sys] ok what's your postcode please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] all right and what update is that a job we've been to or is it one [usr] but they [sys] that we're coming to today [usr] you were there yesterday and i believe you went in a park i've got no hot water [sys] all right we don't deal with plumbing in that area i don't think it's a bear with me a second let me check the postcode was it a plumber [usr] make [sys] you had with you [usr] aye [sys] right we don't do plumbing and that i'll give you the number of the plumbing department every second but what's the address there please [usr] it's to [pii] gate it's it's through british cars home care [sys] we we're down or road we deal with unblocking of drains in the ml nine area we don't deal with plumbing i can [usr] no [sys] give you the number of dial plumbing if you bear with me a second ok they're on [pii] [usr] yup [sys] [pii] [usr] yep [sys] [pii] [usr] that's great [sys] that's [usr] thanks [sys] day no plumbing [usr] very much ok [sys] they should be able to help you [usr] thanks [sys] thank [usr] bye [sys] you [usr] bye [sys] bye bye | 2Chase Call
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[sys] good morning how can i help [usr] hi there i have a job that was happening well it happened last week but they were unable to get hold of me to sign off doing some rogg on an old pipe i rang up yesterday but the lady said better today because you're a plumbing a drain person apparently [sys] no that's fine [usr] it's it's nr 58 nq [sys] eight nq yes [usr] at [sys] 1157 [usr] 157 [sys] lovely [usr] the lady the whoever i spoke to earlier in the week said she was gonna ring me back because i'm not able to sign a hard copy because i'm not nearby at the moment but she said he was gonna call me on friday i don't know if that was you or whoever but i didn't get a call i don't think i was just wondering how if i can sign off getting it done somehow [sys] no that's fine what i did speak to my manager about this and we would [usr] ok cool [sys] we would be able to my engineer would be able to email you a [usr] i think [sys] a thing [usr] to sign [sys] to sign but obviously we would need that done straight away and then emailed back to the engineer we were [usr] i can do that now i i can do that now and and then [sys] i mean i don't [usr] if that's ok [sys] have i don't have the thing on me but what i could do is [usr] i [sys] get the [pii] dispatcher to give you a call tomorrow to arrange an appointment with yourself and then she can run through things with you then [usr] well or can i can i book it in because i mean the tenants the my housemate's only in tomorrow on tuesday can i get something booked [sys] for [usr] in [sys] tuesday [usr] that we don't miss a slot if that's ok because it's not because they're they're at work and stuff and i'm away working [sys] no that's fine i was [usr] and then and then i'll i'll be i'm on i'm on the ball i'm off on monday anyway i can just get the i'll i'll get it sorted and beforehand the the permission thing [sys] no that's absolutely fine i'll get that booked in for tuesday [usr] tuesday [sys] obviously i did speak to my management [usr] ok [sys] about payment you won't be charged again due to the fact that you did do a prepayment of 1 65 and we weren't able to do anything [usr] ok amazing [sys] we [usr] cool [sys] won't charge [usr] alright [sys] you again but what i'll do is i'll [usr] and then if there's anything extra that i'll get charged don't i but it sounds it's just a straightforward [sys] obviously [usr] rod [sys] if [usr] job [sys] it is just a straightforward [usr] or something [sys] rod job it would only be the 165 [usr] hopefully [sys] which have already been charged if there was anything more that we needed to charge who would we be best to get hold of would that be the tenant [usr] me it'll be me you've got my email and everything i my contact details and you've even got my bank details probably from that payment but i i me just send me an invoice and or i might not be i might be around a tuesday if you need to me to do it on the spot but i it's easier if you just invoice me and i follow up if possible but i'm not sure how you would i need to pay whilst the before the guy [sys] you [usr] leaves the [sys] would [usr] site on [sys] yes [usr] the tuesday [sys] you [usr] i'll [sys] would [usr] i'll just make sure i'm listening out for i for my phone cos i'm not at work [sys] no [usr] on [sys] that's [usr] tuesday [sys] fine [usr] last time i was with a client i couldn't [sys] that's absolutely fine [usr] ok [sys] thank you [usr] cool [sys] i'll get it all booked [usr] awesome [sys] in for then and say someone should be in contact with yourself in regards to getting things [usr] on monday [sys] sent over [usr] ok [sys] ok [usr] cool ok nice [sys] all [usr] one thanks [sys] right [usr] very [sys] no [usr] much [sys] worries thank [usr] cool [sys] you [usr] alright take it [sys] thanks [usr] easy bye [sys] bye bye [usr] bye [sys] bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon i know how can i help today [usr] hi who am i speaking to [sys] through to [pii] at dino how can i help [usr] hi [pii] it's a win mp a are you ok [sys] not too bad thank you yourself [usr] stick and back to back with jobs i need a favor [sys] lovely i [usr] now [sys] can try [usr] right ok first of all happy new year [sys] thank you [usr] second of all ok please tell me you can help me with whiskey alpha four [sys] whiskey alpha four [usr] five romeo x-ray [sys] double five let's get the job up for you do you have [usr] i [sys] the first [usr] haven't [sys] line [usr] had [sys] of the address [usr] a good [sys] please [usr] time i've been working christmas day new year's eve new year's day honestly [sys] i had christmas christmas day and boxing day off yes saturday and sunday off apart from that i was i was working my way through [usr] my [sys] i've been in [usr] days [sys] work today since seven [usr] my day good and what i feel your pain [sys] i'm absolutely [usr] a h to [sys] knackered [usr] fill mine ok [sys] anyone [usr] it's [sys] who's ill [usr] it's [sys] anyone who is ill i i feel i feel the pain [usr] trust me i'm [sys] awful [usr] just trying to get all these jobs there's i'm looking at the dash now there's over 70 jobs that i'm trying to get rid of and that [sys] what [usr] was [sys] do you make [usr] i know ok right [sys] hm [usr] i've got [pii] i know you spoke to my colleague about this one that can give any quotes to local office as the offices the main office is closed until tomorrow [sys] that's correct [usr] that's a tanker can i not just get this booked in for tomorrow because i know i'm struggling with tankers across all my engineers they're not gonna be attending today and especially now [sys] right [usr] it's getting dark [sys] with tankers is down to the local office to arrange that we afraid because they have a separate diary for for the tankers which we don't have on our side we can certainly book it in for 12 but instead of the tanker side we can book it for 12 but the office will have to give the customer a phone call to arrange a date [usr] yes [sys] when there is a tanker available [usr] ok [sys] that's the only way we'll be able to do that we're afraid on our side [usr] no i know [sys] but if you would be worth for example to call tomorrow to speak to the local office they'll be able to book it with a tanker there and then for you for a a set date instead of being a in our system for tomorrow but then having to rearrange for a tanker to be available because it's a different diary they have altogether that's all i'm afraid [usr] it says equipment on him the engineer said he did not have the right equipment fine call to clear the amount of water tanker is required i don't know if you've got that on your side and then at least i can still keep it booked in excuse me for tomorrow for the engineers to ring the customer directly [sys] i'm just trying to find that job the job for number five but i all the job i've got for number five was back in june of of of now last year [usr] nah [sys] there that's just coming up honestly [usr] can [sys] second [usr] i give you the [sys] goal [usr] mp a [sys] it's [usr] number [sys] just [usr] it's just [sys] it's [usr] come [sys] just [usr] through [sys] come through i'm trying i think if someone's just raised it as we're talking [usr] gosh [sys] is it [usr] do what i'm gonna tell you now portals have been down i've spoke to many contractors and they're saying we're not getting the information i have to re raise it which i just did now that makes [sys] that's [usr] sense [sys] probably why i've just that's probably why i've just seen it then and i [usr] my days go then help me out man i need a beach [sys] [pii] [usr] i need a holiday [sys] you and me both [usr] well honestly i am done man i am done i finish at four o'clock and i'm just trying to get through these jobs but now i understand because one of my colleagues unfortunately didn't follow the process that's not our fault i'm sorry but [sys] that's [usr] have [sys] alright [usr] you got all the details there [sys] yes it's a tanker jet required engineer located the block drain and the chamber is 3 m deep to [usr] yes [sys] clear he didn't have the equipment on it to clear the amount of water a tanker jetter is required and the previous case number is 11914263 [usr] i've got 191 we have to raise another 11915012 just double check because there's two on there [sys] right i i've only got that postcode i've only got that one [usr] no no [sys] far the dy is 374 double one double two [usr] no because there was one that was sent yesterday and then i've just resent it over again today for the same [sys] right [usr] address for [pii] because it's a re attendance i don't want your engineers going out there and they're not gonna get paid [sys] no i'm just trying to find the the email it's called there it is i found the email he's he's just he's the one i've got is the one that you've just sent through now [usr] good [sys] 1427 [usr] good no one [sys] it's [usr] said [sys] all [usr] that [sys] one off [usr] and that's our fault i'm sorry [sys] that's all right that's all what i've got here i'm just trying to find the previous one if i can just keep any notes on the on the email i know what i've got overall is the one that you've just sent the only job i can see now is is the one that you've done yourself what will happen now is i think being bank holiday now i think what happens is the the office will call when they see the job tomorrow unless there's someone on site today who in the background just checked everything they'll look at it and then they'll see when they've got a tank and they'll ring mrs [pii] to when they can get a tanker down because the the the tanker diaries is a lot thinner [usr] i know i know [sys] they [usr] i [sys] had [usr] spoke [sys] to get [usr] to [sys] someone [usr] metro [sys] else [usr] rod and dino and everybody they all say tankers are hard to get especially with this time of year and especially now it's getting darker it's hard for them to work in these conditions no that's fine if you can keep it there put it as accepted and then at least then the engineers can call the client directly at least we've [sys] it certainly [usr] done [sys] will [usr] what [sys] do [usr] we need you to [sys] that's pretty fine i'll put a note there as well [usr] honestly [sys] we [usr] this is [sys] spoke [usr] just [sys] as well [usr] hold on one sec i think [sys] ok [usr] i've got another job for you while you got you i've got you on the line [sys] that's ok [usr] do you cover ws 14 area [sys] i think i can double check that for you [usr] that's another tanker 10 no sorry forgive me bf 20 [sys] right on this very sized face [usr] great and [sys] you take [usr] now the jobs [sys] the [usr] are up to 63 0 [sys] the postcode please [usr] i'm just this is why i love beacons engineers because you understand my pain [sys] i'm [usr] bs [sys] not there today [usr] 20 no i know but what we engineers or customer service same thing same [sys] ok [usr] thing bravo s 20 [sys] yep [usr] zero delta tango [sys] let's have a look and the first line of the address of that property [usr] this one is [pii] [sys] ok far there isn't a job live at the moment [usr] ok [sys] i will check [usr] that's fine [sys] if there's an email come through [usr] even [sys] and [usr] though i'll pick [sys] far [usr] it up with the agent [sys] i was about to say far there's no number put in we we put [usr] cool [sys] that on the side there's no email there [usr] that's [sys] i'm for it at [usr] fine [sys] the moment [usr] i'll just pick it up with the agent and get them to follow this up but no that's fine you've been amazing i'm sorry to interrupt you new year's day i'm sorry [sys] right don't worry about it only here till three [usr] hm [sys] if you passed a bit of time for me [usr] hey right i'm gonna give you some more jobs till we i'm here till four [sys] i think i've gotta go i've got to turn it off i i feel a bit sick now i've gotta go i've gotta go back to bed [usr] i'm with all right i'll speak to you later ok [sys] see [usr] bye [sys] you [usr] then bye [sys] bye [usr] bye bye bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] why i'm alright [sys] good evening diner [pii] speaking how can i help [usr] hi there it's [pii] calling from [pii] we've passed the job to earlier today our out of hours team just wonder [sys] ok [usr] if there's any update on it at all [sys] no problem i can check it for you can [usr] thank [sys] i just start [usr] you [sys] taking the post postcode of the [usr] you [sys] location [usr] can indeed i'm just bringing it back up [pii] [sys] [pii] [usr] [pii] [pii] [pii] [sys] [pii] thank you can you please confirm the first line of the address [usr] the first line it should be i believe the [pii] [pii] apologies [sys] [pii] ok [pii] code thank you ok can you please confirm the name of the customer [usr] i can indeed it should be it's either a missus [pii] or a mr [pii] [sys] ok of the water going through the ceiling from upstairs where no one is answering the door for ok just to pass i know now but here is showing the job has been resolved successful because the two jobs are showing with that has been resolved with [pii] the other one is still pending [pii] [usr] you see do you do have one still pending do you [sys] no no there's one there's two jobs being created i don't know which one you want to get the update [pii] has been resolved [usr] sun services the sun called the water leak coming from the basin and the bathroom leaking through the ceiling into a [pii] [pii] yes [pii] [sys] ok [usr] that's [sys] just [usr] where [sys] bear [usr] it's [sys] with [usr] coming [sys] me [usr] from [sys] right residents call please ok and what time job was ok seven yes it has been passed to the engineer and he's going to attend any time soon [usr] ok perfect [sys] he will return [usr] thank [sys] the job i can [usr] all right [sys] see the [usr] thank [sys] engineer [usr] you very [sys] has [usr] much [sys] been discussed no problem thank you [usr] thank you take care bye bye | 2Chase Call
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[usr] just give them [sys] thank [usr] a call then [sys] you for calling dino [pii] partnered with bush gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with bridge gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly [usr] i'm [sys] the same [usr] saying [sys] appointments [usr] it [sys] as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year this is speaking how can i help [usr] hello i'm expecting a er a plumber to come round this morning i just wanted to check that is case cos he [sys] all [usr] called [sys] right [usr] last [sys] ok [usr] night to try [sys] let's [usr] to come [sys] just check [usr] round [sys] for you then can i take your post code [usr] it's [pii] [sys] [pii] [pii] [usr] that's [sys] i'm sorry [usr] right [sys] you just cut out then we just take the the first the postcode again ok [usr] [pii] [sys] and the house number let's just chat then [usr] [pii] [sys] i could just take your name ok [usr] it's [pii] [sys] sorry i got a slow computer me a moment ok [usr] go on [sys] ok is it [pii] ok ok [usr] that's right [sys] yes i've got a critical water leak let's just go to the shop then it's between now and one o'clock [usr] ok cool no that's fine i just wanted to make sure i was still booked in because i say the somebody called me yesterday trying to come round last [sys] yes [usr] night [sys] yes [usr] and i was well you can't come round now cos the kids have gone to bed and we were told it's gonna come tomorrow [sys] it's a leaking [usr] er but [sys] toilet [usr] his his [sys] isn't [usr] mobile [sys] it [usr] was breaking up i didn't know whether [sys] it's [usr] or not [sys] a leak [usr] it's [sys] from the [usr] been [sys] toilet [usr] captured [sys] isn't [usr] or not [sys] it [usr] no that's fine [sys] right [usr] sorry [sys] ok well he'll have the time works for you between now and now and [usr] bath [sys] one o'clock [usr] bath we think [sys] and he'll he'll call [usr] i think [sys] you [usr] it's [sys] about [usr] from the [sys] 20 minutes before arrival on the your your landline ends in [pii] [usr] awesome [sys] that's it that's all i see you're welcome thanks a lot bye bye bye [usr] that's great thanks very much thanks for confirming cheers thanks bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening thank you for calling british gas my name is can i take your name [usr] my name is [pii] first last name is spelled [pii] [sys] thank you and how can i help [usr] right i have an appointment for tomorrow for for diner rod and i need to cancel it [sys] ok let's get some details and then we get that situation [usr] ok [sys] attended to for you and what's the postcode of the property there [usr] right the postcode is [pii] [pii] and the address is [pii] [sys] ok and you've got the appointment booked up for tomorrow [usr] right [sys] and you want to get that canceled [usr] yes [sys] ok that has now all been canceled down for you [usr] ok i don't need to worry about that now [sys] all done i've already put a a note down and that job is now showing as canceled [usr] ok thank you very much [sys] thank you for letting us know ok [usr] right [sys] then [usr] you bet right bye [sys] cheers bye [usr] one [sys] now | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year you're through to [pii] my name is [pii] how can i help [usr] i don't know if you can i've got an appointment for one of your engineers to come out on thursday [sys] ok [usr] i was hoping to change it until to friday if possible [sys] what what is the post code please [usr] er [pii] i was just talking to one of your colleagues but got cut off somehow [sys] sorry about that what's the first line of your address please [usr] it's [pii] [sys] ok and do you have plum or drain cover with british gas [usr] i do but it's for a shower unit i don't think it's covered on the policy [sys] i see ok let me see and can you just confirm your contact number please [usr] your contact number is [pii] [sys] and is this a commercial or domestic property [usr] domestic property i've got a booking reference if you need it [sys] ok and what's your booking reference please [usr] it's dywo and then it's 3456 470 [sys] all right bear with me let me see what i can do this [usr] thank you [sys] ok did you try to book it online by yourself previously did you try to book this job online [usr] say [sys] by [usr] again [sys] yourself [usr] sorry [sys] or ok [usr] i did [sys] second one second now is there anyone vulnerable within your household [usr] no it's not [sys] i'm just trying to copy i think i can see what the information is i'm just copying cos i think i can see the one you tried to book i'm just trying to copy all that information no problem and this is [usr] ok [sys] your your [usr] thank [sys] your [usr] you [sys] domestic property you said it's ok [usr] it is [sys] ok let me see what availability it has i i can do an all day friday ok now in the the engineers [usr] that would be perfect [sys] will [usr] if [sys] call [usr] that's ok [sys] or the load office will call to give you a quote and discuss prices and stuff that with you your phone available ok all right that's booked in for you now [usr] that's [sys] ok [usr] ok that's great that's brilliant [sys] yes that's correct no worries cheers take care [usr] ok it's changed to friday the 13th that's great thanks for your help ok cheers take care thank you bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to dino how can i help [usr] good afternoon i had a dino engineer give me a call today but i had him i i've got him booked in my diary to come on monday and i was working today i don't know what's happened [sys] ok that's strange what's your postcode i'll just double check [usr] it's rh [pii] y [sys] and the first line of address [usr] it's [pii] [pii] [sys] perfect thank you and that is booked in for monday sorry it's booked in for monday and looks [usr] his dino [sys] the [usr] engineers [sys] job has been [usr] left [sys] completed [usr] left a message on my mobile phone to say that [sys] ok [usr] you i don't know if [sys] i think [usr] you can play [sys] what's happened [usr] while you're [sys] is [usr] on the phone [sys] some mistakes happened where he's thought it was today it was coming up on his system as [usr] ok [sys] today [usr] can i i can i can definitely i'm definitely booked in on monday it's just that the leak that i've got that's showing on my wall is still there and it's still it's not getting bigger but it definitely seems to get a bit wetter [sys] right ok [usr] i just [sys] no that's [usr] wanna [sys] fine [usr] make [sys] if [usr] sure [sys] you [usr] that [sys] put [usr] i am booked in for monday [sys] i'll have to just mess around with this job booking now and just make sure it's done for monday because what he's done is he's gone out thinking it's today and then he's closed the job down i'll just redo it again you might just get another text message that says you've got a booking for monday just leave it with us and we'll sort it but we will come out for you this monday [usr] you will definitely [sys] definitely i'm gonna call the local office now just to amend what's going on and find out why [usr] ok [sys] the engineer's gone today [usr] and what [sys] all [usr] what [sys] right [usr] will you do will you will you message me or email me or [sys] you'll get a text confirmation for the booking for monday and on the day the engineer will call you when he's on his way as soon as he's [usr] lovely [sys] finished his previous booking he'll call you and say he's on his way [usr] lovely all right thank you very much [sys] all [usr] thank [sys] right [usr] you [sys] no worries [usr] bye [sys] take care bye [usr] bye bye | 2Chase Call
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[sys] thank you for calling diner rod our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press good afternoon [pii] [usr] hi i wonder if i speak to [pii] please [sys] [pii] speaking [usr] [pii] it's [pii] at macklin care homes [pii] i know you can't get out to [pii] felt this side of christmas but i was hoping to maybe get you booked in next week what what are you guys working or when are you back [sys] we are off christmas day and boxing day [usr] ok could we maybe get you booked in for the wednesday would that be possible [sys] let me see you can do [usr] let [sys] what [usr] let's [sys] is his [usr] just do [sys] name [usr] that because i'm gonna have to get this resolved at some point [pii] [sys] i seen one of your vans driving past my house which is nowhere near where you [usr] w [sys] use what guys are i think down down in [pii] [pii] and the other [usr] they [sys] day [usr] were out no we've homes in [pii] too the [sys] have [usr] van would [sys] you [usr] have been over it was over [pii] direction earlier [sys] aye it was on beside the ulster rugby club i live it was there it was going round and round about [usr] it would [sys] at the [usr] be [sys] road [usr] our one of our maintenance manager is round on further on round there it would regularly be in that direction [sys] a good is this [pii] [pii] [usr] that's the one you [sys] just [usr] normally [sys] believe [usr] to send two people out to it [pii] [sys] is this the one the toilet has to come out and now before we get there [usr] aye huh [sys] yep i'm just putting all the previous in from this time [pii] gave us two secs [usr] hey listen [sys] also [usr] nobody else could do that job could they there's nobody else [sys] he can [usr] that would have with the [sys] i'm [usr] suitable [sys] not gonna tell [usr] equipment [sys] you what he can i'm not gonna tell you that nobody can't because no people can now you've it's very hard to find people that have cameras but [usr] i know i know [sys] the last time we were there was the third of october and it says man holding lines in central courtyard block with heavy bags wipes and other medical material removed by hand of flushed clear lines tested toilets both and now function and [usr] i [sys] i'll be there [usr] think you were there in february i looked at that yesterday sorry [sys] that's [usr] last [sys] the most [usr] january [sys] recent time [usr] you were there on the 28th of january 26th of january huh [sys] give me two seconds just to see can you give me i've got the address sorry two seconds the price would be the same as the last time it's 245 [usr] that's [pii] [sys] for up to an hour and then £55 per half hour exceeds that is the email address still [pii] [usr] [pii] [sys] [pii] all right in group.com and the last time it was booked on was blocked toilet on the second floor stacks internal toilet will be removed [usr] yes we'll have the toilet removed [sys] no worries sorry i'm just trying to night any car does you want to pay us please code [usr] let me see it will be it's all about it's mastercard [sys] mastercard debit or credit credit [usr] debit [sys] is it debit and how's your name appear on the card [usr] debit [sys] please [usr] huh to go to devlin [sys] can i have the long card number please [usr] [pii] [sys] [pii] [usr] [pii] [pii] [pii] [sys] and expiry date please [usr] [pii] [sys] the last three digits in the back please [usr] [pii] [sys] no worries [pii] that seems to be perfect there clo [usr] great and listen i know there's probably no chance of this but if you get any cancellations this side of christmas or the guys get finished up and could go to it that would be brilliant because [sys] no [usr] i'll [sys] let's [usr] have [sys] get on [usr] off first thing tomorrow morning [sys] thank you much thank you here's [pii] can you hear me [usr] ok thank you cheers [sys] thank [usr] thanks [sys] you [pii] [usr] bye [sys] bye bye [usr] bye [sys] bye bye [usr] bye | 2Chase Call
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[sys] thank you for calling dino plumbing please note our calls may be recorded for training and monitoring purposes please select from the following options press one for an update on your plumbing appointment press two for a sales inquiry press three for any other inquiries good morning you through to live at how can i help [usr] i wonder if you could i had a dino rod engineer at my house on friday and i've got a leak in my shower but it's all to do with the ohh dear sealant [sys] ok [usr] around the shower and i spoke and he put me on to a guy from dino rod and we were speaking and he gave me a quote and i said yes and he booked me in for this afternoon but i couldn't pay him at the time [sys] no wait [usr] cos i was out [sys] ok [usr] and he said he'd ring me back in 10 minutes but hasn't [sys] all right what's your postcode i can have a look for you [usr] ok [pii] [sys] [pii] [usr] [pii] [sys] it's [pii] [usr] [pii] [sys] ok let me just have a look one second cos i think you went to the different franchise let me just quickly see er if [usr] well [sys] i [usr] it was i was gonna say it's through the british guest home care policy [sys] ok one second [usr] thank you | 2Chase Call
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three good afternoon [usr] hello i have [sys] that's [usr] an order [sys] it [usr] number which is 345 [sys] just a second just a second just a second just give me a second yes you have a job number 345 [usr] 2284 [sys] yep [usr] pe 19 5 [sys] just [usr] tr [sys] a second to check the system is working b 195 tr [usr] yep i'm the treasurer for the local for the organization that had the work done and the person has sent me through a payslip but it requires payment by mastercard which we don't have [sys] ok [usr] we don't [sys] ok [usr] have a credit card but i can pay you i can pay you by banks if you can give me your bank account [sys] yes [usr] details [sys] of course just i i will provide you it's for our company name is df stuart services limited [usr] hold [sys] yep [usr] on hold on hold on hold on [sys] bye [usr] da [sys] you [usr] da da [sys] will see all the details on paperwork what engine are left for you [usr] the paperwork didn't say it's the paperwork just said diner rod [sys] it's [usr] on it [sys] a gf it should be there gf stewart services limited [usr] hold on [sys] the franchise of [usr] let me just i thought you would be let me just check [sys] yep yep you can [usr] there's a link that says go to pay and it's it comes up down a road [sys] because [usr] and then that's it [sys] it's a link it's i'm talking about paperwork [usr] -huh well [sys] but [usr] ok [sys] don't worry you can you can write it it will be d for delta f for foxtrot stewart services limited and the sort code is 20 ok [usr] hold on hold [sys] yep [usr] on hold [sys] yep [usr] on hold [sys] yep [usr] on hold on services limited sort [sys] [pii] [usr] code is yep [sys] 77 [usr] yep [sys] and the account [usr] yep [sys] number is [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] ok and [sys] and [usr] what [sys] for [usr] reference [sys] reference [usr] do i put on [sys] yes [usr] the job [sys] for [usr] number [sys] reference you need to put the 3452284 [usr] i'm just double checking that [sys] you can put the but what is important it's 3452284 it's a job [usr] ok [sys] number [usr] i've i i've just gone into our bank account and we've paid you before it looks but it's it's under it's under diner [pii] but the sort code is exactly what you've given me and the account number is exactly what you've given me that should reach you shouldn't it [sys] but we have franchise of i can say we [usr] it's [sys] have three [usr] just [sys] different franchises at the same address but dina road has more than 100 franchises it's the correct details is df stewart services limited for this bank account [usr] ok why do you why do you not provide the details on the well i need a i also [sys] if [usr] need [sys] you [usr] invoice [sys] would [usr] how [sys] i can [usr] do i get [sys] mail [usr] that [sys] a copy of invoice to you no problem [usr] yep [sys] can [usr] yep [sys] i have [usr] because i i need to [sys] i can [usr] i need it [sys] see [usr] for the [sys] here it's your email address and afterward it underscore [usr] sorry [sys] it's [usr] it's what [sys] we have this already email address where we can send an invoice [usr] -huh and [sys] it's [usr] what address [sys] a [pii] [usr] do you have [sys] [pii] [usr] ok yep yep she can send it on to me if [sys] or [usr] you if you send [sys] or [usr] it to her [sys] we can [usr] ok [sys] email it directly to you if you will provide me right [usr] no [sys] now [usr] i'm no [sys] your email address [usr] no i'm ok i'm ok er [pii] [sys] yep [usr] ok then [sys] yes [usr] thank you very [sys] but [usr] much for your [sys] this [usr] help [sys] invoice is outstanding on completion of the work this job yep you need to it's [usr] again [sys] 100 [usr] i missed that [sys] £56 [usr] sorry [sys] and this job is on the completion of the work i will copy invoice to you they'll be with you shortly [usr] yes yes ok [sys] ok [usr] then thank you [sys] bye [usr] bye | 2Chase Call
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[sys] i on ours [usr] hello i was wondering if you can help this is [pii] calling from me we have a job set with your sales which a tenant is waiting in for she's been waiting since last wednesday and nobody's come back out to see her i was wondering if i can just chase this job with you if that's all right [sys] and what was the postcode [usr] it is [pii] [pii] [pii] [sys] no we that's not us i'm afraid we [usr] nine [sys] cover the [pii] area that's not our [usr] who would [sys] sorry [usr] cover that [sys] about [usr] one then [sys] say [pii] or [pii] [usr] [pii] [sys] [pii] [usr] it's been subbed out to you guys but obviously i'll need to know what [sys] it must have gone [usr] di [sys] to a different [usr] i ro [sys] franchise and let's have a look all i can give you is [pii] [pii] [pii] [usr] lovely i'll give that a call now all right [sys] all [usr] that's [sys] right [usr] fab [sys] then [usr] thank you cheers [sys] bye bye [usr] bye | 2Chase Call
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[sys] thank you for calling i know rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning welcome to dino you're speaking to [pii] how can i help you [usr] good morning i'm ringing about my job which was supposed to be done yesterday but [sys] ohh right [usr] i kept on waiting all day and nobody turned up [sys] i'm sorry to hear that can i take a note of your postcode please [usr] it was an [pii] [sys] [pii] [pii] have a look thank you can i ask you just to confirm your name on the fi first line of your address please [usr] it [sys] thank you very much indeed thank you right i've got a note i got a note here that the engineer was there let's have a look at 15 35 and on his report he said plumber required to plumber required to investigate leak in the utility room the job's come through as a er as a blockage but it's saying it's not a blockage it's saying it's a er a plumbing issue you've got you need a plumbing [usr] this was this was a job which was supposed to be done on and that was on friday somebody did come in but the leak is still there [sys] give me a second let me have a look right you've not had a plumber out you've had you've had drainage [usr] i don't [sys] engineers [usr] know i rang you this number from the website and they booked me for friday which was and the job reference which i have is here and they said somebody did come called this a person called [pii] [sys] yes [usr] and he came because my complaint my job was that i described was that when i would use the washer dryer the water spills on the patio [sys] yes [usr] rather than going in the drain and it leaks in the cupboard which is just next to that as well [sys] well that's [usr] when the person came ii i live in [pii] i'm the landlord [sys] right [usr] and the tenants they live in that house he rang me [pii] from there to tell me that the job is finished that the trains are running smoothly now everything he blocked some fats and some rubbish has come out of the drain and he asked me to and i had to pay him by card i did i told him if the job is done up to satisfaction he said we don't give guarantee for this job [sys] right [usr] and i did pay 100 and £70 to him by card [sys] right [usr] but the tenant on saturday it was saturday when she use the washing machine again washer dryer and she said the leak is still there in the cupboard [sys] yes if you've got [usr] it [sys] a leak [usr] means the job was not done it properly or [sys] well [usr] i don't [sys] there's [usr] know whether he missed that [sys] no he's not because he's not sorry then here at we we operate two separate engineering teams we have a drainage engineers who will sort out blockages which he sorted out it says on here that'll be a second he said block goalie at the front of the property removed the trap and pulled out stone fat grease and food right he's plunged he's sorted out the blockage but from what you say you've still got er or the engineer yesterday is advising that you've got a a a plumbing leak not a blockage and they are that's [usr] but [sys] separate teams [usr] hm [sys] with but you won't [usr] er [sys] get [usr] no [sys] sorry there you you won't get you won't get billed for yesterday because the engineer wasn't [usr] hm [sys] because it wasn't the right job then he's based based [usr] what [sys] sorry [usr] that [sys] based on [usr] sorry [sys] the go [usr] i'm [sys] on [usr] right i'm interrupting you what happened was when i rang on er sat sunday instead of sunday because they were closed on monday i spoke to [sys] yes [usr] somebody and the lady she said she said the same thing as you are saying that it might be a separate job than the drains and everything and i said but i did put both of them together whoever came should have looked into [sys] no [usr] both of them i don't know you should have chosen the person who can look at both of them or whatever [sys] we [usr] but [sys] we don't [usr] i'm [sys] have [usr] not arguing on [sys] sorry [usr] that but she she said then we will send somebody out on tuesday and with that person will invest excuse me it will investigate the job if that leak is connected due to the blockage of the drain which is behind areas the area between wherever the leak is if it's because of that block of the train again we won't charge but if it's a separate job then we will let and if you want us to go ahead we will charge [sys] right [usr] for that and i said please do that send somebody to look at it and just feed me back whether it is a connected job or is it a separate job because obviously i want to get it done [sys] yes [usr] but [sys] well he's [usr] to know i don't want to pay it twice [sys] well he attended yesterday and he's and he's and he's investigating his but it was again it was a drains engineer because he wanted he wanted it looking at again he sent the drains sent the drains engineer out yesterday and he's investigated it which is what you wanted him to do and he said now in saying it is a it's a separate leak from anything caused by the by the blockage it does need a plumber [usr] a bit to be honest i i don't know exactly whether we need there are two different jobs or whatever because i'm [sys] no [usr] not a plumber [sys] and i and [usr] or [sys] i and [usr] a [sys] i'm not [usr] person it's a company it's this isn't it and when i have when i hired somebody from your company then the person should be they you should have made decision or whatever now i just want to be clear on this thing that w what where where do i stand now i mean have you is it the two jobs and you have done one job and charged me for that and then you are going to do the second job and you'll charge me for that [sys] no [usr] i just [sys] we [usr] don't know [sys] sent we sent sorry we sent an we've sent engineers out based on the information we've had they've cleared a blockage the sorry [usr] hm [sys] the the the first engineers [usr] hm [sys] cleared a blockage for us and then the second engineer has gone back to investigate as you have and has advised it needs a plumbing plumber dino sorry dino don't have engineers that do drainage and plumbers for plumbing we only have drains or or we [usr] together [sys] don't have we don't we don't have multitask they don't do multitasks if you do what if if [usr] you are telling me that whatever i needed to be done it [sys] yes [usr] was two separate [sys] yes [usr] jobs [sys] one for [usr] one [sys] the plumber [usr] for the [sys] yes [usr] drain one for [sys] if you [usr] the [sys] do [usr] plumber [sys] if if you did want to do the plumbing you get [usr] now [sys] get a plumber out we could raise a joe for you but you would have to pay alternatively if you wanted to see if if you wanted to have a look round and see somebody if you wanted to get somebody else to do it then obviously that's in it's your property that's your call [usr] but the well what what i'm what i'm thinking is it could be the leak is from the the drain pipes they do go out they they are connected to the sink and then the the sink is connected to the main sink the drain outside and the the washer dryer they are also connected to the same drain that they let things out as well no it could be the leak is in that part of the drain which is inside the house and under the cupboard in that cupboard and it's not because of the plumbing plumbing might be it could be this leak because because of the connection or the pipe of the washer dryer or something that but that that's what i want to know if it is because if there is a blockage in the u shaped area as well and that's where the water instead of going through is just leaking back then that is a drain job isn't [sys] it [usr] it [sys] is well but our engineer has investigated yesterday and he's saying he's saying it's not that it's it does need a puller [usr] which which [sys] the [usr] engine [sys] train's [usr] are [sys] engineer [usr] investigated [sys] that attended yesterday and he said there's no blockage it needs a plumber [usr] hm or [sys] yes [usr] did somebody go to the [sys] they [usr] property [sys] were there [usr] yesterday [sys] at 25 to 4 yesterday [usr] at what time [sys] 25 [usr] did the the [sys] to [usr] person [sys] 4 it said [usr] go [sys] on you to [usr] 25 [sys] 25 to [usr] 22 [sys] 4 [usr] right [sys] yes [usr] 25 to 4 [sys] well no [usr] the tenant hasn't [sys] no don't [usr] told [sys] worry [usr] me about that i'm sorry because i as [sys] of course [usr] i said [sys] don't worry [usr] i [sys] don't [usr] live [sys] worry at [usr] here [sys] all [usr] in [pii] and i i was expecting that the tenant will let me know that somebody [sys] sure [usr] has been in but i haven't [sys] no that's [usr] been [sys] all [usr] told [sys] right don't worry [usr] and that's [sys] at all [usr] why i rang today let me now make it clear the investigator went in and he is saying [sys] yes [usr] it's the plumbing job [sys] that's right [usr] it's not because of the train has it been confirmed right ok right it's a plumber job now i have to i will find i will check with [sys] certainly [usr] the tenants [sys] not [usr] and i will [sys] at all [usr] get [sys] don't [usr] back [sys] worry [usr] to [sys] no [usr] you i'm sorry [sys] no don't [usr] about [sys] worry [usr] all this [sys] at all love it love it just [usr] understanding [sys] read to you don't worry about that [usr] and ok if somebody has been out fair enough [sys] all right [usr] and [sys] well thank [usr] i will take [sys] you [usr] it from [sys] much for [usr] there [sys] your time take care thank [usr] thank [sys] you bye [usr] you very [sys] bye [usr] much for your time thank you thank you bye bye | 2Chase Call
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[sys] good afternoon [pii] speaking [usr] good afternoon dear my name is mister [pii] my address is [pii] [sys] a postcode [usr] i have [sys] please [usr] a water leak and [pii] are coming tomorrow to fix it [sys] ok [usr] now [sys] i need [usr] the [sys] a post code please [usr] pardon [sys] a post code [usr] [pii] [sys] ok i found you [usr] i had a some messages left this morning which i couldn't understand but what i'm ringing to say is have you any idea whether they'll be coming am or pm tomorrow [sys] ok it looks it's a long duration job it will be he'll be with you in the morning [usr] right [sys] his first job [usr] ohh lovely [sys] if he [usr] ok [sys] he [usr] only i live on my own [sys] ok [usr] and i don't i don't i didn't want to stay in all day waiting [sys] no of [usr] for [sys] course [usr] them [sys] he starts at eight o'clock and i believe he comes from the way [usr] i see [sys] obviously if you could just give him a bit of time to travel to you [usr] i i'll be ready by eight o'clock anyway [sys] lovely lovely [usr] that is fine love thank you very [sys] not [usr] much [sys] a problem [usr] indeed [sys] at all [usr] thank you [sys] right you take care [usr] and you dear [sys] ok [usr] thank [sys] bye [usr] you [sys] bye [usr] bye | 2Chase Call
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thank you for calling british cassio one of the services home care team how can i help [usr] hello [sys] you today [usr] good afternoon [sys] afternoon [usr] hi my name is mrs [pii] the address is [pii] [sys] i can't hear your line or the phone is quite bad i can't your voice is not coming up clearly i can't hear [usr] can you hear me now [sys] yes that's better [usr] ok my postcode is [pii] [sys] and the house number [usr] [pii] [sys] [pii] [pii] [pii] please confirm your full name for me [usr] [pii] [sys] the first line of your home address [usr] [pii] down [pii] [pii] [sys] don end [pii] alright what is a fault in the property [usr] well i hate to gentle week to sort out [sys] sorry sorry to cut you did you say your name is [pii] ok right what is the fault [usr] the problem is i had somebody who came in last week for my fridge the desert fridge because i to i booked it it's getting very frozen and he [sys] right [usr] did an adjustment he thought it might work but it doesn't work i think we probably need a new part if you go on the record [sys] ok [usr] you will i need to book somebody else to come in now with the part [sys] ok didn't he did he say there is a part ordered that needs to be ordered [usr] i [sys] that [usr] don't [sys] needs that [usr] know i don't think he has ordered it but he did some adjustment thinking it might work but it has not worked [sys] because the only way he can bring the part with it when he comes out then he finds out that there is something wrong and he is the part is needed we can't just say to the engineer a part is needed bring the part ok we can't do that we need to book an en appointment for the engineer to come out that he can come and have a look what part he's at the details of the pot the size the make the model of the pot that he will know then if he didn't have it in his van he can he can order or he can go fetch the pot and come and install it for you we [usr] ok [sys] can't book the appointment and say this is the part that is needed ok the best i can do for you i can just book an appointment the engineer can come out to your property [usr] ok he came out last week i told him we needed a part but he wouldn't listen [sys] huh [usr] to me if you are trying to be very smart which you are i booked somebody last week he came out he [sys] aye [usr] knows what is the problem he knows very well what the problem is [sys] ok [usr] it's all [sys] i [usr] on [sys] need [usr] the [sys] to [usr] page [sys] book the same person [usr] i don't i don't know who you need to book i'm not the engineer i don't know [sys] saying that he knows everything when you say [usr] when [sys] that [usr] he [sys] he knows [usr] came [sys] everything [usr] in he came [sys] should i [usr] out here he came out here he saw the what work was needed [sys] hm [usr] and he did what he had to do but whatever is done has not worked he would know what what is the next thing to do right i know because i'm not an engineer i did tell him that day we need another part but he said [sys] hm [usr] no he did some adjustment but it does not work this is just [sys] all [usr] you [sys] right [usr] know f backwards and forwards where in in the process you upset the people [sys] alright i'm really sorry about that but on my side this is the best i can do the now what is the fault is the new heating [usr] it's not the heating it's my fridge in [sys] the [usr] the [sys] fridge [usr] fridge [sys] ok sorry for that [usr] i never said heating [sys] the fridge is now not working [usr] it's not working it it's everything in the fridge gets frozen up [sys] is it the fridge freezer [usr] it's the fridge these are the fridge freezer but it's the fridge which is not working [sys] ok is the fridge off now [usr] well [sys] is it [usr] i [sys] off [usr] have put it off no i can't put it off because i got things in the freezer [sys] ok it's only the fridge that's the fridge side the freezer is working fine ok sorry for my silence ok i'm just busy with the appointment i'll be with you now now [usr] sorry [sys] i'm saying sorry for my silence i won't be with you now i'm just busy with the appointment [usr] ok [sys] 35 it's [usr] excuse me have you still not found an appointment [sys] i'm still looking the appointment hence i said i'm sorry for my silence i will be with you now i was just having some system issues but i'm almost here now ok and i do have availability for next tuesday which is the second [usr] ok [sys] but [usr] what [sys] actual [usr] time [sys] time slots which is in the morning and between 8 a.m. to 1 p.m. and also between 12 and six [usr] i can take the 8 a.m. to 1 p.m. [sys] [pii] all right can i have the telephone number please where the engineer can contact you or the number that you're calling from now [usr] that's the [sys] this [usr] number [sys] number all right and is there parking space [usr] yes [sys] right right appointment has been successfully booked for the second of jan that will be on a tuesday between eight and one [usr] thank [sys] and thank [usr] you [sys] you very much bye [usr] bye [sys] hi [usr] bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get any we record calls for quality and training purposes you ok [usr] sorry i can't hear you huh [sys] good day welcome to british gas it's [pii] from the team how can i help you [usr] well i missed a call from you this morning and i i i have an appointment tomorrow i i presume the call is either to confirm it or cancel it if any way of me finding out [sys] what was your appointment time slot for [usr] i beg your pardon [sys] what was your appointment time slot for [usr] it was an all day one [sys] ok was there a voice mail left for you [usr] i just want to check it was really coming from you [sys] i wouldn't know because [usr] what can [sys] there's [usr] you come [sys] not really specifically we we we we call from a specific system if someone called you out and there's not a note then i won't know why however did you try calling the number back that phoned you and what happened then [usr] that's it we're going to back don't we [sys] tiny [usr] dino [sys] normally normally calls you when they just wanted to confirm the appointment date with you you should still be fine let me just check something quickly what is your name and last name [usr] her name is [pii] how many how many calls odd calls that i [sys] i normally just calls you to confirm ok we are scheduled to come to you today 12 and three [usr] day tomorrow [sys] engineer will let when he's on the way whether it's today or tomorrow they always call the day before or the same day [usr] ok that that was probably genuine then ok [sys] because i don't see a note here on your account i know it's a plumbing it a plumbing job was [usr] it's at the [sys] booked for a tap [usr] but they [sys] for a tap [usr] the the shower pump has gone [sys] ok there's no water to the shower ok no problem you'll be fine [usr] ok [sys] is there anything else i can help you [usr] that's [sys] with [usr] fine thank you very much for your help and [sys] thanks bye [usr] odd call | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here [usr] hi i had an appointment this morning but i've now been called into the office nobody will be here to let them in i was wondering if i could cancel it the local [sys] yes [usr] offices [sys] i am [usr] open until eight and that's when they're gonna be coming from [sys] no that's ok could i take the post code for the property [usr] it's [pii] i did say at the time it would be tentative and she said she penciled it in but i just wanted to i didn't confirm either way then [sys] no that's ok and what's the first line of the address [usr] [pii] [sys] ok and just confirm for me the contact telephone number the job was booked with [usr] [pii] [sys] ok that's fine i can get that closed down for you that's not a problem at all [usr] lovely [sys] and then we can get that sorted another time if you wish to go ahead ok [usr] i'll know i'll know my schedule this week then i can call and book an appointment when i when i'll be in [sys] no that's not a problem at all ok thank [usr] lovely [sys] you much for letting [usr] thanks [sys] us know and [usr] much [sys] have a wonderful day [usr] thanks and you [sys] bye [usr] bye [sys] now | 2Chase Call
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[sys] thank you for calling dino [usr] good morning [sys] rod partners with british gas [usr] was scared [sys] please listen to the options carefully we can get you to the right [usr] to [sys] team [usr] the right [sys] if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i'll do two [sys] did that you can now book plumbing services online in a few easy clicks visit dino [usr] yes [sys] dot [usr] i can [sys] com for details [usr] i can [sys] alternatively please hold and your call will be transferred to [usr] i tell [sys] a customer [usr] her you can book [sys] service [usr] online [sys] advisor we record calls for quality and training purposes good afternoon you're through to speaking how can i help [usr] hello i wanted to make a booking for a plumber please [sys] sure that's fine it's have they [usr] i [sys] got cover [usr] know [sys] sorry [usr] pardon [sys] have they got british gas cover [usr] er we have but it doesn't cover the plumbing that we need doing which is a shower [sys] no worries what's the postcode of the address [usr] yes you can it's [pii] [pii] [pii] [sys] and the post code [usr] [pii] [pii] [sys] that's fine and is it a residential property [usr] it is yes [sys] can i take your first name please [usr] yes it's [pii] [sys] and surname [usr] [pii] [sys] and a contact number please [usr] the home number is [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] do you have a mobile number [usr] yes i do [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and an email address please [usr] it's a [pii] family that's all one word [pii] family or say all [pii] word [pii] [pii] [pii] [sys] [pii] [usr] [pii] [sys] thank you and what's the booking for [usr] it's a shower that leaks when it's in use and it looks it needs a new cartridge [sys] that's fine when it leaks is it just fresh water [usr] yes yes it just it just comes out of the front of the the unit [sys] and is it a small leak or when you use the appliance or a survey leak [usr] you can use the appliance it's a smallish leak it's not a flood but and it it it shuts off as soon as you turn the shower off [sys] ok that's fine do you have access to bathing facilities and also a toilet that you can use [usr] yes yes indeed [sys] and anyone in the property got any health issues [usr] no no [sys] ok price is they'll discuss with you on site and they'll take payment the cash or card on site i'm just [usr] ok [sys] gonna check the availability for you [usr] thank you [sys] no worries [usr] pardon [sys] the next availability that is showing is next tuesday between eight and six [usr] what date is that third of october [sys] the third [usr] i think yes that's perfect be between eight and six [sys] they'll call you before arriving [usr] ok that's lovely [sys] that's all sorted [usr] that's excellent [sys] for you [usr] can i just can i just mention i would have booked online but it it we couldn't get past the tuesday option [sys] via [usr] it didn't seem to work we didn't get the calendar up that's why i've had to phone [sys] no worries i'll let them know thank you for letting us know [usr] ok anyway we look forward to seeing the engineer on tuesday the third ok lovely [sys] all right then no worries thank you [usr] thank [sys] take [usr] you very [sys] care [usr] much [sys] bye [usr] indeed [sys] bye [usr] thank you bye | 2Chase Call
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good afternoon you're through to how can i help [usr] hi we had one of your texts come out back on the 27th and i was just wondering how do we go about paying the bill because i've not had an actual invoice come through or anything [sys] sure if you provide me with your post code i can find the local office for you [usr] it's papa lima 31 one echo [sys] yep [usr] x-ray [sys] thank you and first line of address [usr] [pii] [sys] perfect i'll just pop you through to the local office now [usr] ok [sys] and if you just have a word with them they'll be able to take the payment off you if that's ok [usr] that's great [sys] perfect afternoon [pii] speaking [usr] hi i was just wondering if i could pay my bill back on the 27th [sys] is it for [pii] love [usr] it is [sys] ok what was the postcode and i'll pop you through [usr] it's papa lima 31 1 echo x-ray [sys] ok i'll just try [pii] for you [usr] thank you [sys] hello [usr] hiya [sys] i that [usr] i was just wondering if i could pay my bill i've got either my postcode or a job number [sys] i've got your account in front [usr] you [sys] of me [usr] have [sys] i have it's for £233 [usr] i've got one here [pii] but it's not a a proper invoice [sys] it's a it's 100 and 94 17 before va t [usr] ok that's fine no problem [sys] which which amounts up to 233 including the va t [usr] that's fine because i'm paying with a work company credit card would it be possible to have an emailed receipt sent to me please [sys] absolutely it's p [usr] all [sys] l 31 [usr] invoice [sys] 1 e x and it's [pii] is it [pii] [usr] [pii] that's it [sys] ok ok i'm ready whenever you are if i can start with the long card number please [usr] it's [pii] [pii] [sys] ok [usr] [pii] [sys] ok [usr] [pii] [sys] and the expiry please [usr] 1023 [sys] and the last three on the back of the card please [usr] 375 [sys] thank you and what was the email address please [usr] it's [pii] [pii] [pii] [pii] [pii] [sys] [pii] i've got that as [pii] [usr] [pii] [sys] brilliant thank you right i'm just gonna put that payment through now for you [usr] brilliant [sys] brilliant that's all gone through i have sent confirmation of the payment and when my supervisor gets a moment she'll send an invoice across over to [usr] that [sys] you ok [usr] would be amazing thank [sys] all [usr] you very much [sys] right you're welcome thank [usr] thank [sys] you [usr] you bye [sys] thanks bye | 2Chase Call
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[sys] hello you're through to how can i help [usr] hello good afternoon [sys] hello [usr] sorry my name is [pii] i'm calling regarding a visit that was made by one of your staff i think it was around ending of july cos i complained about i complain about leaking i called what's it called british gas and they sent someone down to my house to come and have a look and which he did and he said he he's gonna send the bill because it said what's it called the shower as fault or something that they need to repair it that he is going to send the bill to my email and i gave him my email address but since then i haven't heard anything from him from him [sys] what's your post code [usr] [pii] [sys] sorry say it again [usr] [pii] south [pii] [sys] se [usr] he i mean sugar [sys] sugar echo [usr] 13 seven uniform delta [sys] and ok let me have a look no that was [pii] 7 uniform delta [usr] that's right [sys] ok i think that was a plumber cos i'm just looking on our system now [usr] thank [sys] we're [usr] you [sys] drainage and we i can't find anything what i'm just gonna do is i'm just gonna pass you over to the dino plumbing [usr] ok [sys] ok [usr] ok thank [sys] alright [usr] you [sys] i'll pass you through now [usr] ok all right thank you [sys] thank you for calling dino rod please press one for a new job or two for an existing job or inquiry [usr] 23 it's a prosecution [sys] we have not received a valid response please try again welcome to dina rod drain services please press option one if you have a block drain or would to discuss an engineer's visit option two for quotations option three for cctv inspections and repairs option four for our accounts department or option [usr] yes [sys] five [usr] this month [sys] your call is being transferred please hold hello how can i help [usr] hello good evening my name is [sys] good [usr] [pii] [sys] evening [usr] i'm calling regarding a visit that was made i think it was around july end because i called british gas to complain about a leakage in my flat they sent someone down to come and have a look and which he did and they find out that the leaking was from what was it called the shower and it said they have to repay it and he's gonna send the bill to my email address and which i did i gave him my email address but ever since then i haven't heard anything from him he didn't send the email [sys] what did the email what did you want to send over to your email are you calling [usr] the [sys] just to get [usr] the [sys] that sent [usr] quotation [sys] over to your email [usr] it said he's gonna send a quotation [sys] a quote [usr] of the [sys] ok and what is your postcode [usr] is [pii] [sys] [pii] [usr] [pii] [sys] ok one moment bear with me the last visit i see for that postcode is in may the third of may is that 12 close [usr] not included no not me [sys] is it number 12 [usr] no number one number one [sys] number one and you said [pii] [usr] yes [pii] [pii] one number [pii] no not [sys] no that's the only booking i can see on the system here let me check another system and what what was the job for [usr] it's about a leakage there was leakage [sys] it's a leak ok maybe that's with plumbing [usr] plumbing it's plumbing [sys] ok this is [pii] i can give you [pii] number and they'll be able to assist you with that [usr] ok ok hold on let me get let [sys] hm [usr] me get thank you thank you [sys] no worries [usr] ok can i have the number please [sys] yep that's 0208 [usr] 0208 [sys] [pii] [usr] 676 [sys] 0 900 [usr] 0918 ok all right thank you very much ok [sys] no worries at all you take [usr] ok [sys] care [usr] thank you and have a good day bye [sys] bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to gas speaking how can i help [usr] hiya we're in the process of buying a house at the moment and when they did the home buyers survey they were unable to access the drains i was just wondering [sys] ok [usr] how much it would be to get just a survey done just to see what condition they're in please [sys] right i need to put you through to the local office for that what's the post code [usr] it's [pii] [pii] [sys] what i'll do is i'll give you their number but i'll put you through as well [usr] all right thank you [sys] it's [pii] [pii] [pii] [usr] [pii] [sys] i'll put you through now [usr] thank you very much cheers for your help [sys] no problem [pii] your local drains and plumbing experts for drainage inquiries press one plumbing inquiries press two and for finance press three thank you for calling [pii] your local drains and plumbing experts for drainage inquiries press one plumbing inquiries press your call is very important to us please wait for the next available agent good afternoon i know you're through to [pii] [usr] hiya we're in the process at the moment of buying a house and we've had our home buyer survey done but they were unable to access the drains at the time they did the survey i was just wondering how much it would be to get get somebody to come and check them please [sys] what was the reason why they were unable to access the dreams [usr] it was they couldn't find a manhole but there is one available and it's just covered with the the patio flag they didn't know it was there [sys] all right you need to to to locate the drain you need a drain location is that right [usr] no i know [sys] or [usr] where [sys] or [usr] the drain [sys] do you [usr] is [sys] know [usr] just [sys] where it is [usr] we just need them inspecting just we we know we've had it checked before we move in [sys] right ok we've got we we have access to it now we can lift up the manhole and look inside it is that right ok that's absolutely fine and what's the postcode please and i'll get your price [usr] it's ch 63 two lb [sys] two lima bravo ok and a house price house type is it just your domestic house detached semi-detached terrace [usr] semi-detached [sys] it's lovely that's fine we charge £170.01 70 including va t to come out and inspect all the drains we'll lift as long as the drains are accessible you said they are we'll lift all manholes we'll give them a little plunge and rodding where we can and if it's required we can give them a little quick full flush through as well [usr] ok fab sorry you said lift manholes plunge [sys] the plunge rod we can use our high pressure water jackets just to give them a little flush through make sure there's no big blockages or anything that's what we do for that price [usr] ok can i book that in please then [sys] sure no problem at all are you currently on the premises yourself or is this [usr] no i was gonna propose a date and a time with the estate agent that somebody could be there when obviously you guys [sys] did [usr] turn [sys] you get her [usr] up if that's ok [sys] that's absolutely fine when would and then if it's not ok with this agent you can just call us back and move it we're really flexible [usr] ok thank you [sys] when would you to propose no problem [usr] as soon as possible really please [sys] well i can get somebody there this afternoon if you want [usr] would i would i be able to ring you back in two minutes if i just ring the estate agent and check if that's ok [sys] hm sure they need to meet us on site and obviously have the keys that we can go into the well we do most of our checking outside the premises but just in case we need to check inside the premises they've just got to let us inside the premises and then we'll ask for because it's to deal with estate agents and that and we'll ask for prepayment before we'll start work we'll ask for the £170 before we start [usr] ok [sys] this can be taken over the phone with myself or any one of my colleagues we just we we take payment over the phone we take debit or credit card you'll get an automatic receipt as well [usr] ok what what time would it be this afternoon do would you have a rough time or [sys] no sorry because he's got jobs on his he's got jobs on him but he'll give a call half an hour before he's due to arrive if that helps we can even push it up to an hour that's absolutely fine he'll call an hour hour before he's due to arrive [usr] ok am i ok to just ring the estate agent and then give you a call back [sys] sure if you want to call back and ask for myself my name is [pii] that's not a problem at all one of my colleagues can help us since i took the call you can ask for me and what's [usr] ok [sys] your name sorry [usr] it's [pii] [sys] thanks [pii] just to make a little note when someone says [pii] calling for you don't know who er who [usr] that's fine [sys] it is that's absolutely fine [usr] ok all [sys] ok [usr] right i'll call you back in a short while thank you [sys] no problem [usr] thanks [sys] bye [usr] bye | 2Chase Call
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning through to now talk to how can i help you [usr] hi i've got a an appointment for a plumber to come round tomorrow but i've i i don't need him anymore i just wanted to cancel it [sys] no problem what's the postcode of the job thank you [usr] [pii] [sys] thank you and the first line of the address thanks [usr] [pii] [sys] your name is [usr] [pii] i my first name is [pii] [sys] and then and then [usr] that's the one [sys] ok you've got the problem resolved have you mister [pii] [usr] i i'm getting another plumber to come out sooner i i just wanted to call [sys] no [usr] i [sys] problem [usr] don't waste your time [sys] thanks for letting us know i'll cancel that job now thank you [usr] well [sys] very [usr] thank [sys] much cheers [usr] you [sys] thank [usr] cheers [sys] you [usr] bye [sys] bye now bye now | 2Chase Call
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[usr] well i used to be british gas [sys] thank [usr] but i left [sys] you [usr] them [sys] for calling dino [usr] and [sys] rod partners [usr] because [sys] with british gas [usr] they it was a nightmare if i'm [sys] please [usr] honest i [sys] listen [usr] was there 17 [sys] to the options [usr] years [sys] carefully [usr] and [sys] we can get you to the right [usr] they [sys] team [usr] done us all [sys] if you need any help [usr] what [sys] with [usr] were the first [sys] a drainage [usr] one [sys] problem press [usr] because [sys] one [usr] you were drinking it no [sys] if [usr] one [sys] you require [usr] knew about it [sys] we record calls [usr] i refused [sys] for quality [usr] and i went off [sys] and [usr] and worked [sys] training [usr] myself [sys] purposes [usr] er and then i do a few days a week here i live in [pii] [sys] there we go [usr] on one moment hello [sys] hello how can i help [usr] am i am is [pii] available at all [sys] sorry where you're through to british gas call center [usr] right yes it's only i've been speaking to a lady called [pii] regarding the customers trying to get dina rod out for a cylinder change the lady couldn't seem to find i was speaking to [pii] she couldn't seem to find any details of the customers by the address and name i've gone off and got the home care number for them [sys] ok let me have the home care number [usr] 91000 [pii] [sys] [pii] [usr] [pii] [sys] [pii] let's have a look at that for you very quickly name on the account please [usr] it's missus [pii] [sys] ok let's just see what this and the first line of the address please [usr] it's [pii] [sys] ok i think this is the one bear with me it's moments today do do do felix though ok once it opens up we'll be able to crack on ok while that's opening up what seems to be the issue sir [usr] there's a leak on the cylinder [sys] me the is it a central heating cylinder yet [usr] yes [sys] ok [usr] i've got a part number for this cylinder as well if you want me to order that they can have that come back to [sys] ok sorry who am i speaking to [usr] i'm an engineer myself but i've called over to come and have a look at a leak [sys] ok [usr] and then we've got got the home care cover i assumed it would be covered [sys] ok let's have a quick look into this account missus [pii] ok [usr] it [sys] do do [usr] will be [sys] do [usr] kind [sys] do [usr] of [sys] do [usr] to fit it though but [sys] ok did they did they book an appointment at all for you did they say your [usr] yes it was booked out but it's it's come to service only er on the british gas and we've got it and i turned up and then they said i ping it over to or if it's a cylinder [sys] ok because i've got an appointment that's fine let's just have a quick look it's a cylinder that needs er put him back in or a new cylinder that needs [usr] it said it said this pin holders but the trouble is the customer needs the heating in the hot water [sys] no definitely can i can you can i ask how long this job would take roughly [usr] er to be fair it will probably take most of [sys] ok [usr] the day if i'm honest with you [sys] it's a class as a long job then ok do do do do do do ok that's there that's that one might we'll get rid of that one 2222 ok [usr] hello [sys] that's boiler [usr] no it's her [sys] ok [usr] car [pii] [sys] i see [usr] yes she is that's fiona he's been trying to get a hold of you hold on he's i've got the [sys] ok [usr] love lady from [sys] no no that's [usr] her from [sys] fine [usr] her [sys] then i will go i will leave you to it then ok no worries [usr] ok [sys] all right then [usr] lovely i'll [sys] cheers [usr] speak to her now [sys] bye [usr] cheers bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to [pii] my name is [pii] how can i help you [usr] hi what it is is i had somebody out yesterday because we've not had a toilet since thursday thursday night somebody come out yesterday and it can't be repaired they have to dig out the back and all the rest of it i was told that we'd get is it a port a portable toilet i was and that it gets dropped off i was just wondering do when we're likely to get one [sys] i don't know i have to see in the system can you please provide me the job reference number do you have it by hand [usr] i i haven't hang on sorry i've got a text one minute sorry i'll have [sys] if [usr] a look [sys] not [usr] on [sys] the [usr] text [sys] postcode that's fine don't worry [usr] i've got i've got a a reference number from yesterday it's dy wo 372 3915 [sys] what's the first line of the address [usr] [pii] [sys] and the name of the booking please [usr] it was for [pii] [sys] ok bear with me a second let me have a look thank you there is nothing written in the system regarding a portable toilet the last note i have in here is from half three yesterday an agent called to for an estimated time of arrival that's it [usr] no someone [sys] there's nothing [usr] come yesterday [sys] else [usr] somebody come about six o'clock seven o'clock and he can't fix [sys] no [usr] my toilet [sys] no i don't i'm not saying he wasn't there because i can [usr] no [sys] see he was there it looked emergency dispatch at the four and five minutes by the look of it it it was there but there is no note left in the system [usr] right how [sys] somebody [usr] do i [sys] would would [usr] ok how do i go about getting one because we need one we've had no toilet since thursday [sys] fro from what i can see you are with your insurance places for people you should you should call them [usr] right ok then ok then thank you [sys] no worries [usr] i'll have to phone them now thank you bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require [usr] yes [sys] our plumbing services press two or if did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes today no speaking to how can i help [usr] hi good morning i had a dino rod call out last week the guy was unable to fix the problem he said that the solution would be a cat and jenny inspection and that he would run through the paperwork and someone would get back to me with a with a booking date i haven't heard anything just wondering if i chase it up [sys] what's the postcode please [usr] [pii] [pii] [sys] first line of the address [usr] number [pii] [sys] and your name please [usr] [pii] [sys] thank you very much where are we block driver got laying down pipe trade and locate to find where it runs to right right hold the line for me i'll get you directly through to the office in the area and they'll have a chat with you i take it from there [usr] wonderful [sys] won't [usr] thank [sys] be [usr] you very [sys] a second [usr] much [sys] no problem hello [pii] [usr] hi good morning i sorry just been transferred to you from the main national number are you the sleeper [pii] type area office [sys] we are [usr] wonderful the reason i've been transferred is that i had [sys] i do [usr] a a rock out last week the guy was unable to fix the problem he thought that a cat and jenny inspection was probably the only way to find the issue [sys] ok [usr] he filled in some paperwork and said that i'd probably get a call back about a date i haven't heard of anything i was just wondering if we could set something up [sys] what's your post code [usr] [pii] [pii] [sys] do do do do do number 46 [usr] that's me [sys] ok bear with me two seconds i'll just speak to the remedial team ok [usr] no problem thank you that's nice just been dropped by north of as well i got an automated email but i did very nicely get a personalized [sys] hello [usr] email from the recruiter [sys] sorry to have [usr] guy [sys] kept [usr] i [sys] you [usr] spoke [sys] waiting there [usr] to [sys] i just had to i've just managed [usr] no [sys] to [usr] problem [sys] find the quotation that [pii] left for you i can get that carried out tomorrow for you if that's any good if it's too soon it's [usr] that is good i think yes no no that that's that's wait let me just check my diary because er it'll be easy to forget no that's absolutely [sys] ok i [usr] fine [sys] don't know what [usr] tomorrow [sys] time it'll [usr] will [sys] be [usr] wonderful [sys] at the moment but we will give you a call in the morning just with a little bit better of an eta ok [usr] ok fine i i'm i'm in the house all day tomorrow [sys] brilliant [usr] any time [sys] okey [usr] is is [sys] dokey [usr] worth [sys] no [usr] for me [sys] worries at all i'll get that sorted ready for tomorrow no worries at all [usr] wonderful [sys] take care [usr] thanks very much [sys] bye bye bye bye [usr] thanks bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] i'm trying to see [sys] we record calls for quality and training purposes [usr] amazing [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] bye really [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] one [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com [usr] you [sys] dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] email [sys] good evening thank you for calling you're speaking to [pii] how may i help [usr] hello i've got a job booked through my insurance company and i just want to know if you've coming out this evening or it's going to be delayed till tomorrow that's all i just got a message to say we'll do it as soon as we can but [sys] ok [usr] i don't know if you're [sys] have [usr] coming [sys] you got [usr] out [sys] ad y have you got ad y number at all [usr] sure [sys] just [usr] that's fine [sys] bear with me ok dywo [usr] the 348 [sys] sorry i'm having such a problem with my [usr] ok [sys] thing [usr] it's [sys] this evening wow [usr] 348 [sys] 348 [usr] 2821 [sys] 2821 let's take a look [usr] i just don't want to stay up [sys] i [usr] half [sys] will [usr] the night [sys] need to put [usr] and [sys] you [usr] er [sys] sure i just need to put you through to key accounts bear with me [usr] thanks [sys] is this booked at miss [pii] [usr] mister [pii] and it's [pii] [sys] can you confirm the address please [usr] it's [pii] [sys] let me just let me just put you through to key accounts bear with me [usr] thanks [sys] just putting you through now [usr] thank you [sys] our offices are now closed if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to your electricity distributor by dialing [pii] from your phone for other emergency numbers please visit our website www dot british gas dot uk forward slash business | 2Chase Call
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[sys] good afternoon down the road [usr] hi i was just giving you a quick call i booked in two jobs with yourselves earlier and then i had a job that was meant to go out today that i booked in yesterday but there seems to have been a bit of a crossed wire on on who was paying for it [sys] is that is that one job [usr] pardon what [sys] is that what [usr] sorry [sys] you've got [usr] i'll i'm i'm just losing you there sorry one second can you hear me [sys] i can yes huh [usr] the job the the address is would you the address for the the property [sys] and just the postcode please [usr] it's [pii] [sys] [pii] or [pii] [usr] [pii] [pii] hotel [sys] ok this is the [pii] franchise you've phoned the wrong number [usr] sorry this is the number [sys] we [usr] i spoke [sys] get involved [usr] with [sys] with [usr] earlier i'll i'll try someone else [sys] where in [pii] whereabouts is your job [usr] that one of them i booked in two jobs earlier one was [pii] and another one was in [pii] it was off of this line but i've got another number i'll bring off there [sys] ok what was the one that was in [pii] [usr] that's [pii] [sys] ohh right yes huh is this is this one for tomorrow is that right [usr] let's just double check the sorry bear with me it's for [pii] [sys] and what is it that one of the property [usr] pardon [sys] what is it that's wrong at the property [usr] it's a leaking hot water supply pipe underneath the bath [sys] yes huh yes [usr] that [sys] and [usr] is [sys] we [usr] that one [sys] wouldn't [usr] for tomorrow [sys] be able to and i believe you have to pay for that job is that correct [usr] we're we're paying for that job [sys] right would there be somebody on site to pay once the job is done [usr] we've been invoiced previously we normally get an invoice through [sys] and both [usr] and then [sys] ok i'm sorry we don't invoice people we we look for payment on completion [usr] ok let me have a quick is there an office number that i could ring [sys] says it this is the scottish office number it's just died up to my mobile to do that [usr] i see [sys] bye [usr] are you able to take a a payment over the phone [sys] we could take a card payment over the phone tomorrow yes huh [usr] there is a number on on the job [pii] [sys] yes huh would they [usr] and [sys] be able to make a payment then [usr] that's myself i'll be able to make a payment and then it's just other job notes also just anything up to £200 but then just to give me a call for any works over that [sys] right ok well our actual [usr] perfect [sys] call out for tomorrow is £250 plus vat [usr] that's fine i will i'll just approve that here [sys] ok that's fine we'll give you a call when we're on site then if there's any more issues ok [usr] all right thank you very much [sys] perfect thank you bye [usr] thanks [sys] bye [usr] bye [sys] bu | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options [usr] i walk [sys] carefully [usr] out [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in [usr] well [sys] a few [usr] no cos [sys] easy [usr] it's not working [sys] clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning through to dino talk to [pii] how can i help [usr] good [sys] you [usr] morning i'm wondering if we could arrange for somebody to come out please just to help clear a drain [sys] no problem is it residential or commercial [usr] a residential [sys] business [usr] that time [sys] right do you have any account with british gas home care that covers this [usr] we [sys] work [usr] don't it was anglia water that came out said it was a private drain we'd need to get it sorted and they recommended yourselves as one of the options [sys] that's fine you don't have any account though that covers [usr] not [sys] this no [usr] that i'm aware of no no [sys] well you're not paying a fee to dine a rod every month no [usr] er not a diner rod no [sys] that's what i'm saying that's some right what's the postcode of your property [usr] it's [sys] thank [usr] [pii] [sys] you sorry is that [pii] [usr] yes [sys] [pii] [usr] [pii] [sys] thank you ok you've never used either rod here at this property before [usr] we haven't [sys] no [usr] no it has just dawned on us i think we might have the home serve with anglo water do you mind if i just call follow up with them very quickly and then i'll always give a call back and get it booked in [sys] no not a not a problem i don't want you because this will be payable work [usr] no of [sys] that's [usr] course [sys] why we [usr] definitely [sys] have to [usr] no it's just dawned [sys] check [usr] on us thank you much [sys] no [usr] take [sys] problem [usr] care bye [sys] ok [usr] bye [sys] cheers thank you bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] my name is [pii] how can i help [usr] hello could you tell me how much it co it the charge to come out and unblock a drain [sys] ok is it for a domestic or commercial property [usr] domestic [sys] ok do you live at the property [usr] i do [sys] ok i mean you're not the just the tenant are you would do is it yourself that i'd be paying [usr] no i own it [sys] right ok you would just be booked differently that's all sorry i'll just have to ask and do you have british gas home care cover for you coming in drains [usr] i don't know to be honest [sys] right let's have a look then bear with me one second i just need to open the system to check it can just be a bit slow [usr] hm i don't know what i've got cover for [sys] no worries we'll check this first and then could you just give me your post code please [usr] it's [pii] [sys] give me a second ok can i just take the house number please [usr] it's number four [sys] ok that was [pii] [usr] [pii] [pii] [pii] [sys] [pii] right ok sorry about that [usr] that's all right that's ok [sys] right number four nothing was coming up i thought could you confirm your name for me please [usr] ow agnew a gnew [sys] ok there's nothing coming up on that could you confirm the street address for me please [usr] brothers [pii] [sys] no it doesn't look you have any home care cover sorry about that if you can hear that i'm just working from home right no it doesn't look you do what's the issue that you're having [usr] it's my kitchen drain it er it's just leaking down my backyard and it's sinked [sys] ok you think it's raw sewage [usr] er well it looks it looks the blackpool sea and it's had a rough day [sys] right ok [usr] that's [sys] you think [usr] all [sys] it will [usr] i can [sys] be two weeks [usr] it [sys] after [usr] as [sys] ok [usr] it absolutely stinks [sys] right we think it's sewage water that's running down the back garden [usr] i think but it's my kitchen drains it's what [sys] right [usr] my kitchen [sys] just [usr] runs into [sys] to see what right ok no problem [usr] that's what's puzzling [sys] ok [usr] me [sys] if you were to be happy with the prices you wouldn't be able to get anybody out over the weekend it would have to be next week now i'd have to see what we have available but i'll tell you the prices now mondays to fridays eight pm while 6 p.m. the price starts from £170 if it's just the standard unblocking that needs doing it's a £170 and then if there's any additional work on top of the standard unblocking that's when the price is gonna be more the price includes va t and it's a free call out what will happen is the engineer will come out and assess the work needed and she'll confirm the final price before any work takes place and then if you are happy with the price then they'll usually do the work there and then and the payment is required upon the completion via cash or card [usr] right can i get back to you [sys] no problem at all that's [usr] right [sys] fine [usr] i've got the number i'm just going to check my insurance as well i haven't a clue [sys] definitely [usr] what i've got [sys] worth a try no problem no [usr] thank [sys] problem [usr] you [sys] at [usr] very [sys] all definitely worth checking no problem enjoy your weekend take care [usr] thank you bye [sys] all right bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can [usr] right [sys] get you to the right team if you need any help with a drainage problem press one if you require [usr] is your reference [sys] our plumbing services [usr] number double [sys] press [usr] 143 [sys] two or if you have an existing home care policy it's three i'm sorry [usr] you're asking [sys] i didn't [usr] me [sys] get [usr] if [sys] anything [usr] i've got a home [sys] if [usr] care policy [sys] you need any help with a drainage problem press one if you require our plumbing services [usr] you you [sys] press two [usr] no i [sys] or [usr] haven't [sys] if you have an existing [usr] i haven't [sys] home [usr] we'll [sys] care [usr] be [sys] policy [usr] with them [sys] it's three [usr] hello [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] 1143 [sys] we record calls for quality and training purposes through to speaking to how can i help [usr] can you put me through to [pii] [sys] you're gonna have to narrow it down a bit more [usr] [pii] [sys] than that [usr] [pii] [sys] do do you work for the local office [usr] ohh i don't know er i've [sys] what's [usr] just had [sys] in [usr] a quote from [pii] [sys] right it's gonna be what's your post code [usr] [pii] [sys] that's fine all right it's gonna be from the [pii] office then right hold [usr] and then [sys] the line [usr] the reference [sys] i'll get you through to [usr] is double [sys] that office [usr] 143 [sys] won't be a minute [usr] i've got i've got a reference number if [sys] i i don't [usr] you want that [sys] i don't need it it'll it'll be it'll [usr] right [sys] be that office anyway i'll get you through to the office and they can transfer [usr] ok [sys] you to him and i'll take it from there won't be a sec [usr] right [sys] no worries thank you to us please wait for the next available agent speaking [usr] can i speak to [pii] please [sys] i'm afraid he's out of the office at the moment what's it in regard to [usr] it's in regards to was it the quotation i've just had through [sys] and what's your postcode [usr] [pii] [sys] [pii] [usr] [pii] [sys] that's a quotation you just received through what's it in regards to the quotation [usr] pardon [sys] what's your query [usr] i wanna go ahead with the quote [sys] you want to proceed with the quote right ok two men two days right right what i'll do because it's it's quite an extensive works for two men two days what i'll do is i'll follow this up with him get you a call back asap ok [usr] ok [sys] all right what's your best [usr] i [sys] contact [usr] do [sys] number as well [usr] the one this one that i'm on [sys] it's not come [usr] [pii] [sys] through [usr] ohh right have you got it [sys] no it's not come through on the system it's come through the switchboard [usr] sorry it's [pii] this [pii] [pii] [sys] yep [usr] [pii] [pii] [sys] [pii] right i'll let him know that you want to proceed with it i'll get you a call back asap just need to hash [usr] ok [sys] out a date with them that's all [usr] right [sys] all right [usr] okey [sys] thanks [usr] dokey [sys] a lot ok speak to you [usr] bye [sys] soon [usr] thank [sys] bye [usr] you bye [sys] bye [usr] bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to [pii] how can i help [usr] hi i tried to book online but it just worse and worse and worse i thought i'd give you a call [sys] confirm your postcode for me [usr] [pii] just wanna make sure that nothing's gone through on your system if it's if i've already booked [sys] no [usr] it online [sys] it's not not yet just confirm your first line of the address please [usr] [pii] [sys] not to worry and just confirm your name please [usr] it's [pii] that's [pii] un dl ach [sys] perfect and just confirm a contact number [usr] [pii] [sys] what was the the last bit sorry that was [pii] [usr] [pii] [pii] [sys] [pii] perfect and just confirm is it a domestic property [usr] it is yes [sys] not to worry and also is there anything in place for british gas protection for the drainage in the property [usr] no i've got the home care on the gas boiler and the gas fire [sys] not to worry that's fine right let's have a quick look for you [usr] it said we [sys] just confirm for me what the issue is [usr] what i've got is er in the header tank in the loft it overflows outside the the overflow pipe and it used to happen if i went away from the house for maybe a week or something but increasingly now if i don't have a shower or i don't run the shower it drips every day er the shower pulls the hot water off the hot water tank but it's the head attack in the loft that's dripping outside now [sys] right ok let's have a look at that then for you [usr] you [sys] the the over there's an issue with the overflow overflow overflow pipe [usr] i think i think what maybe the ballcock or something in the old header tank has got a bit best it is beginning to to drip down the outside of the wall at least it's dripping the outside and not in but even [sys] right ok and just to confirm there's nobody in the property with covid or anybody who's vulnerable [usr] no it's just me and the dog but the dog will be out of the way [sys] not to worry that's fine right i'm just getting that loaded up it won't be a moment for you [usr] i did try and do it online but when you finish it says it was and it says booking booking but it's been doing that for about the last 10 minutes [sys] right ok not to worry then let's see if we can get somebody out [usr] i just [sys] for you [usr] didn't want to cause system chaos [sys] not to worry that's fine and where did you say that was coming from is that coming from the water tank [usr] er i think it's the header tank in the loft yes [sys] right [usr] not the hot water tank but the the cold header tank in the loft [sys] not to worry [usr] she sounds she knows what she's talking about the fact that she's googled it before she rang you [sys] that's not an issue that's fine right ok i'm just gonna have a quick look and see when we can get out for yourself and see what [usr] thank [sys] we have available [usr] you [sys] for you [usr] there seemed to be on the website there was some availability on friday but [sys] right ok let's have a look then we we have all week we have well no it looks our earliest is wednesday and then we have thursday and friday as well [usr] let's do friday [sys] friday [usr] if possible [sys] we've got an am slot or a pm slot between am to 1 p.m. or 1 p.m. to 6 p.m. [usr] let's do between eight and one [sys] eight [usr] if that's [sys] and one [usr] ok [sys] not to worry at all right ok we'll get that all booked in an engineer will get in contact when they're on the way they'll confirm a few details for you then they'll be out and they'll just get some stuff i get you back online [usr] fantastic [sys] perfect [usr] thank you much [sys] that's [usr] [pii] for your [sys] great [usr] help [sys] thank [usr] i really appreciate [sys] you very much [usr] take [sys] cheers thank [usr] care bye [sys] you bye [usr] bye | 2Chase Call
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment good morning plumbing [usr] morning [sys] thank [usr] we were just to have an a plumber with us on tuesday [sys] right [usr] to do an installation of some pipe work [sys] you're right [usr] wasn't able to make it and i received no call to rebook him in please [sys] ok can i take your post code and i'll have a look into [usr] yes [sys] that thank [usr] it's [pii] [sys] you thank you [usr] thank you [sys] can i take the first line of the address please [usr] yes it's a [pii] [pii] [sys] ok thank you [usr] thank you he'd recently been dealing with er [pii] [sys] ok do what do you have the job reference at all [usr] er ohh i don't know that i do because [sys] i [usr] came he came originally assessed and quoted and then [sys] yes [usr] he let me know when you could come [sys] ok [usr] i'm just looking to see whether i got the confirmation email for when i [sys] cos i can't see an appointment with but for tuesday [usr] he phoned [sys] put your name [usr] me back cos he came in looked quoted and gave him his number [sys] yes [usr] i called him and then he spoke to the office to quote to to come [sys] hm [usr] then i didn't deal again directly with the office [sys] right ok [usr] i i can't [sys] and you you booked it with the engineer [pii] for tuesday to attend [usr] no it was excuse me sorry not croak he phoned me back saying [sys] certainly [usr] i've spoken to the [sys] i [usr] office i can come on tuesday this is tuesday just gone [sys] ok [usr] and then he gave me an update [sys] pardon [usr] to say he was having to take his van in but he hoped still to be with me but he didn't manage to get to me [sys] right [usr] and when i spoke to him he said i needed to read i needed to book him back with the office [sys] ok right what i'll have to do is pass this to the dispatcher unfortunately they don't start until nine o'clock today [usr] ok [sys] but i can ask them to call you back to get that rebooked in [usr] that'd be really good thank [sys] can [usr] you [sys] i take your name please [usr] yes it's [pii] [sys] ok and is this the best contact number for you the landline number [usr] i'll give you my mobile would be [sys] yes [usr] better which is [pii] [sys] yes [usr] [pii] [sys] yes [usr] [pii] [sys] ok thank you i'll ask the area [usr] brilliant [sys] dispatcher to call you ok [usr] lovely [sys] thank [usr] thank you [sys] you [usr] kindly [sys] ok bye [usr] ok [sys] bye [usr] bye | 2Chase Call
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[usr] we [sys] thank [usr] might [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening how can i help [usr] hi someone was meant to be coming out today to sort out my drains and it's now nearly half past six and i've not heard nothing [sys] i'm sorry are you a british gas customer [usr] we're in a property it's a property it's council [sys] ok [usr] i i rang before and i pressed number two but when i pressed number two just now it kept sending me to and i was confused i just need to know if someone's still coming out today or not [sys] ok no problem can i just start taking your postcode [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] thank you i see can you please confirm the first line of the address for me [usr] it's number [pii] [sys] [pii] [pii] [usr] that's right innit [sys] i can't see any job being booked here unfortunately [usr] well i spoke to someone before and they said someone called [pii] was meant to be coming out to us we we were booked in between 12 and four [sys] do you have a job reference number which starts with [pii] [usr] no i i just [sys] ok [usr] got a phone call a week ago saying that they were gonna come today [sys] no no are you is it a house [usr] it's a flat [sys] a and are you a are you a customer of british gas do you have home care plan [usr] no [sys] and you're going to pay for the service [usr] no the counselors [sys] right ok that's a council house [usr] it's a council property we're in a it's we're classed as a at the minute because [sys] right [usr] it's [sys] they must have booked with somebody else because i cannot see anything you need to bring back to the council [usr] i i [sys] and [usr] rang [sys] find out [usr] [pii] before i rang this number and i spoke to a lady who told me someone [sys] ok [usr] called stewart was meant to be coming [sys] ok [usr] out to us [sys] right i cannot see any job being booked here i don't know who gave you this information [usr] well i don't know but that's who i went before my partner's had to take the day off work cos i'm disabled i can't [sys] right [usr] be getting up and down to the doors or whatever and she's got work tomorrow she can't have another day off work [sys] right ok [usr] but i i rang someone let me have a look at the time i rang someone it was 4403 i spoke to a lady she told me someone called stewart was coming round and he should be [sys] right [usr] here soon and it's now half past six [sys] right i'm not sure what is why somebody told you because i i've checked the system my [pii] and there is nothing booked there's no job booked for with the address you have given to me [usr] ok i don't know what to do now because i'm struggling with my drains that's why [pii] meant to come out the council came out to have and they couldn't do now they sent [pii] out about three weeks ago [sys] ok [usr] and he had a look and what it is he needs to get to the pipe pin in the kitchen he's got to take the the whole cupboard place of the paper work someone was meant to be coming in today after 12 o'clock i've been sat here now for 6.5 hours waiting [sys] i understand that i understand but there's no job book i'm confused with the job who booked the job and you need to go to the people who booked the job on your behalf [usr] that was [sys] and [usr] you [sys] ask [usr] that was it [pii] rang me last week to book it [sys] no [usr] in [sys] no is your council booked that you because you said you are not going to pay the bill who is going to pay the bill [usr] well it will be the council [sys] ask the council that you have booked a job with or is it are they coming or not they can chase us up because i don't know what to do just give us a ring in the morning eight o'clock and then or ask the council people whoever has booked the job they must have a job reference number because i've checked my system i've checked the post code twice and nothing is coming up i'm not sure it might be another company which they booked the job in or if it's i don't know what who booked the job in what address they've been using because i i cannot see your address on the system unfortunately [usr] but when i spoke to someone before two hours ago she had [sys] ok [usr] all my information and it's the same number that i called [sys] right ok it must be not sure the office the local office close six o'clock ok you might be if [pii] will come if they said they will come then you just wait he will come [usr] i know but it's half past six i've been waiting 6.5 hours and now i'm in a flat and at the end of the day they i rip out a cupboard to get to my pie and it's getting late and my partner's got work in the morning and i'm disabled i can't be waiting on my own tomorrow cos ii i won't be able to get to the door or anything [sys] right ok sorry i cannot see the address i'm i'm i'm not able to help unfortunately just give us a ring in the morning and [usr] right ok [sys] you may be able to get [usr] fucking pointless | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino my name is [pii] how can i help [usr] hi good afternoon i rang last night to book an appointment but i managed to fix the problem myself this morning could i cancel please [sys] certainly can i take your postcode from you please [usr] yes it's [pii] [sys] and the first line of the address [usr] [pii] [sys] and your name please [usr] [pii] [sys] just see if i can find that for you found the job i'm just checking if it's been allocated to an engineer or anything as yet doesn't seem to be i'll cancel that job now for you [usr] alright thank you [sys] and you've resolved the issue yourself have [usr] i've [sys] you [usr] i've resolved the issue myself and i [sys] lovely [usr] done a temporary solution and when someone's coming in to [sys] and [usr] look at my bathroom on tuesday i'll get them to speak to a job it'll be cheaper but the temporary solutions to hold up till then [sys] ok it's a leaking pipe was it it was disconnected [usr] it was the disconnected pipe under the sink i've had to get a new pee unit i wanna replace [sys] right [usr] that [sys] ok [usr] one of the gaskets has gone which is why it's not connecting properly it's just [sys] ok [usr] a case of a new gasket to fix it and then there's a dripping pipe behind it and i want them to investigate the issue because if i'm paying them to do a bathroom i imagine it will be cheaper to get them to do it than it will someone else [sys] ok i understand that's been that's been canceled for you now [usr] right brilliant thank you [sys] you're welcome [usr] bye [sys] take care bye bye | 2Chase Call
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] hi there i wonder if you can help me we've scheduled we've got a scheduled home visit for this coming thursday that my husband arranged and i can't be at home on that day i'm wondering if i could change it [sys] of course can i take the postcode please [usr] sure it's [pii] [sys] ok i'm gonna need to confirm the first line of the address please as well as the name the appointment was booked under [usr] i think the appointment name was booked under a [pii] and the address is [pii] [sys] excuse me i got a it's booked for tomorrow [usr] it it was booked for it was meant to be booked for thursday not tomorrow [sys] it's booked for the 27th [usr] ok on the email thing it says the thursday but ok [sys] no that's strange [usr] if it if it's tomorrow if it's tomorrow that's absolutely fine if it's the 27th [sys] it's for tomorrow and that is it's a morning appointment as well which would mean an engineer would attend roughly between 8 a.m. to 1 p.m. and they'll give you a phone call once they're on route [usr] ok that's fine i'll be in that's fine i'll be in tomorrow morning just apart from running the kids to school but i'll only be 10 minutes that's fine ok then that's brilliant [sys] right [usr] thanks anyway [sys] thank [usr] we'll leave it [sys] you [usr] as [sys] for [usr] it [sys] calling [usr] is thank you [sys] take [usr] bye [sys] care [usr] bye [sys] bye [usr] bye [sys] bye [usr] bye | 2Chase Call
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