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[sys] thank you for calling down the road press one for drains or two for accounts told our operators know you're waiting and we will answer your call as soon as possible going down the road [usr] hi there i'm just ringing i'm just ringing up to get some a quotation from yourself regarding some drainage work [sys] right when you said drainage what what is it that you want [usr] it's [sys] in [usr] well [sys] is [usr] it's [sys] it [usr] toilets toilets that are onto collecting er onto the drainage pipes [sys] is it just an unblocked price you want then [usr] well we had them unblocked but we were told that that that they needed descaling because they'd done they jet washed it but then the leak come back within a week and a half we've been told that the the cos the cop er not copper the cast iron pipes and they're saying that they needed descaling or the the special word i can't pronounce the word it is that it needed that doing to the to the pipework [sys] right when did we come out to you [usr] it was somebody else sorry that come out [sys] right i mean what pipes are you wanting doing is it just the soil pipe or it depends what it is as to [usr] i'm not too [sys] exactly [usr] sure it's [sys] if [usr] just [sys] you [usr] the [sys] can [usr] pipes [sys] let [usr] from the [sys] us [usr] toilets [sys] if you can let us know exactly what i need to do we can get you a quote but obviously we we can't just quote if it's just when it's just say pipes if you can get [usr] it's [sys] some [usr] just [sys] more [usr] the toilet [sys] information [usr] pipe just there there's three toilets [sys] it [usr] and it's just the i think it's the drainage pipe from the toilets [sys] right is it a commercial premises is it right it's difficult to say without getting somebody to have a look at it [usr] right [sys] er whereabouts are you [usr] we're in harrogate [sys] right i mean if you want to send an email through and i'll see if i can get you a quote across if not i'll have to get somebody to call round if you [usr] we [sys] can give [usr] don't [sys] us as [usr] don't have access to an email i'm just [sys] well [usr] phoning [sys] it's it's [usr] the [sys] difficult well it's difficult to give you a quote to be honest without knowing exactly what he's doing but i'd have to get somebody to call round when they've got somebody around that area and have a look for you have a look for you [usr] do you have a call out charge [sys] no i don't i said when i've got somebody in the area i can get them to call around if you give me your details [usr] we are i'm just trying to think cos [sys] that [usr] i've just been asked just to get quotes really [sys] without knowing what exactly what we're quoting for it's difficult to give a quote by just saying you want a pipe d scale and we'd have to have a look at it [usr] right [sys] to know exactly what he's doing [usr] right ok no worries i'll i'll get back to you cos i'll have to double check with what they wanting me to do sorry [sys] no problem [usr] ohh right thank you for your help [sys] ok [usr] alright cheers [sys] all [usr] bye [sys] right bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] no [sys] whatever the problem we'll send an expert dino engineer [usr] when it's done [sys] to your home to provide a free no obligation quote good afternoon you're through to dino [pii] speaking how can i help [usr] i'm i'm just inquiring how much it's gonna be for someone just to come out what it is my washing machine it's it's on an extension at the back it only it's it only seems to be with the problem at the back but when my my washing machine water comes up through my my my sink which is out in the in the laundry room and when that happens it doesn't drain down or anything it will stay there and when i flush the toilet the downstairs toilet that comes up and it doesn't go down i'm just and what you hear then is a a gurgling noise in in the sink [sys] right [usr] i'm just wondering whether some well we've had wessex water out today and they said that they couldn't see anything the thing is we've we've the extension we think the extension of the house we couldn't find any of the the the whole the the drains to have a look because we think that the extensions over that we we we're not sure because we we've we've only been there about four years we've not had an issue with it before [sys] right ok what's the postcode [usr] i just [sys] of your property [usr] it's [sys] and what [usr] t [sys] i'll do is i'll pop you through to the office and then they can discuss it with you [usr] ok it's [pii] [sys] [pii] brilliant thank you very much it does sound there is a blockage somewhere then from what you've just explained to me though int [usr] but the main toilet doesn't seem to pose a problem it's obviously down [sys] something further down but [usr] what the what the wessex we what [pii] waterman said is they probably need to take put some camera down there to see if there's a blockage there [sys] it does [usr] or [sys] sound you need a cctv bear with me a few moments i'll pop you through to the office now and i'll see if they can assist [usr] ok [sys] you [usr] ok thank you [sys] ok good afternoon general [pii] speaking how can i help [usr] hiya what it is i've just had water essex out because i've i i phoned them because i wasn't sure what was going on and and he said it it seems to be that there's a a blockage that we've got to pay for and what it is my washing machine [sys] see [usr] it's out in the laundry room at the back and of the extension and what happens is the water from the washing machine comes up through the sink and it doesn't budge it just stays there and then when i flush the toilet the downstairs toilet opposite it just stays there it doesn't go anywhere and you hear gurgling in in the in the sink [sys] ok all right whereabouts are you what's your postcode festival [usr] it's [pii] [sys] two minutes right we can get somebody out tomorrow if that's suitable for you [usr] it'd be friday [sys] that's absolutely fine [usr] good [sys] and i'm assuming this is your own property [usr] it is [sys] lovely we charge 100 and 80 that includes vat [usr] i'm sorry [sys] and we'll come out and block that for you if it [usr] how much was it [sys] 180 [usr] sorry ok [sys] if you wanted to go ahead with that [usr] i mean i is [sys] right [usr] it ok just to ring around [sys] of course [usr] just [sys] you can [usr] see if [sys] call [usr] i can [sys] us back [usr] get see see what brilliant [sys] no worries [usr] thank [sys] thank you [usr] ok [sys] cheers bye [usr] thank [sys] bye [usr] you bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes 126 [usr] hello [sys] tsb just saying that they [usr] hello [sys] good evening you're through to how can i help [usr] hi [sys] you [usr] there i was wondering whether i could arrange an appointment for somebody to come out to look at my toilet which is blocked [sys] right ok what is the address there please [usr] it's [pii] [pii] [pii] and that's [sys] and [usr] [pii] [sys] post [usr] [pii] [sys] code [usr] [pii] [sys] right [pii] [pii] [pii] [pii] [usr] that's right [sys] and it's [pii] [usr] that's [sys] [pii] [usr] that's right [sys] right ok is this your own property [usr] yes [sys] right ok what's the problem [usr] the toilet isn't isn't draining properly [sys] right ok [usr] yes it's not it doesn't seem completely blocked but but there must be some blockage there [sys] right ok it doesn't seem you've got any a contract with us is that correct [usr] that's right [sys] right ok let me give you a couple of options that we can do [usr] ok [sys] we can do a one off repair and that is all time dependent on the engineer and what machinery he will be using the other option is that we can put you onto a contract for 12 months where we do the initial repair for £79 and that's irrelevant of how long we are there but we put you onto a contract or which works out to be roughly 14 95 a month [usr] ok and do roughly how much the the the one off [sys] the the the the [usr] you can [sys] one off right the engineers can tell you because obviously they need to assess the situation and find out if it can be manually drained or if it requires machinery [usr] i [sys] if it's [usr] see [sys] machinery then obviously it's gonna be a bit more [usr] i see and do you have any appointments available on friday at all [sys] i can't see that far ahead [usr] ok [sys] however i can give you the local office number and they'll be able to tell you just bear with me one moment [usr] ok thanks [sys] no problem right ok the franchise that we use is 01329 801 [usr] sorry 01329 [sys] 801 [usr] 801 [sys] 240 [usr] 240 [sys] yep [usr] ok great [sys] right if you give them if you give them a call they're the they're the franchise we use they're but but they look after all our drainage problems [usr] ok ok great i will give them a call then instead ok [sys] all right thank [usr] ok [sys] you very [usr] thanks [sys] much [usr] bye bye [sys] thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year this is [pii] speaking how can i help [usr] hi i'm a builder in hull and we're building an extension and the drains are backing up but the wa flowing fine something's happened and someone's got down a drain i don't know what i just wonder if anyone will be able to come out and jet down it and see [sys] right ok is is it a commercial property then is it a domestic [usr] no it's someone's house [sys] right [usr] someone's [sys] is [usr] house [sys] is [usr] the [sys] it [usr] next [sys] your [usr] day [sys] house then or are you calling on behalf of tenants or [usr] i've got i'm calling on behalf of them cos i'm i'm the builder's building [sys] right [usr] the extension [sys] ok assuming did it have home care cover do [usr] not [sys] right [usr] that i'm aware [sys] right [usr] of i can ask [sys] i just want to check because if if they [usr] the win [sys] are covered [usr] but he got [sys] for british with british gas for plumbing and drain if not we can arrange an on demand booking there was a we'd come out and quote and then it is payable on on on completion for any work completed [usr] what what's the what's the [sys] well [usr] cost [sys] if it's within working hours monday to friday 100 and £70 that's that's for any work completed on site that's where prices start in price 100 and £70 including va t but the end with no cost coming out the engineer will [usr] right [sys] get there and have a look at what's required and then give a quote when he gets there [usr] what how come soon [sys] i need [usr] could they come [sys] to [usr] out and [sys] take [usr] do it [sys] some details set [usr] have [sys] a book [usr] a look [sys] it on [usr] at it [sys] the system and it depends on the urgency of the nature of the urgency and also how booked up a local office is or i need to look at a diary i guess from there [usr] right ok i'll speak to the [sys] no [usr] i'll speak [sys] problem [usr] to [sys] just [usr] the [sys] give [usr] homeowner [sys] us a call any [usr] and [sys] time [usr] come back to you [sys] and [usr] then [sys] ideally the homeowner if they can give us a call they we can take their details and go go go through the procedures and but feel free to give us a call back if you need those thank you bye [usr] ok [sys] bye [usr] no problems all right thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] what is justice what is it juice juicy [sys] the current wait time is approximately four minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are update good afternoon you're through to home care services [pii] speaking i'll be [pii] how may i help you [usr] hi may can i book a permanent please [sys] can i please have your house number and the post code [usr] yes your postcode is [pii] [sys] great house number [usr] in the [pii] [pii] [sys] sorry what's the house number [usr] [pii] [sys] great thank you ok [usr] by the way should i know this is a recall on the job that british guys have done [sys] ok all right alright can i also get your name contract owner's name [usr] that's me that's mr [pii] [sys] alright how can i help you [usr] bridge gas did some internal plumbing work for us and one of the joints is leaking [sys] ok one of the joints is leaking [usr] it's near the stop clock [sys] alright let me book the appointment the ok and how we describe the leak is it severe or small minor leak hm [usr] it's a minor leak on the floor but the thing is because the pipe comes through the wall there's [sys] hi [usr] watermarks on the plaster i don't know how bad the leak is inside the wall [sys] ok and are you able to isolate the problem [usr] it's it's the main stop call if i if i stop the stop call there won't be [sys] ok [usr] water in the properly the leak seems to be behind the stock up we've we've had this issue previously what's happened is british gas put in a new water pipe into the drive coming into the property it's the bit that comes into the property that's been leaking and this is this is probably the third call that we've had this [sys] ok all right tell me is anyone available today [usr] it's not it's not i mean i know you guys are busy because of winter you can send someone someone out this week i can wait a few days but you've got someone available today i can i can be at the property this afternoon [sys] ok i'm not sure what time the engineer will be coming to your place let's do some other day then right [usr] can we do [sys] ok [usr] friday please friday [sys] ok let [usr] morning [sys] me see [usr] if possible [sys] which appointments do we have available also do you have parking available [usr] we [sys] all [usr] go right [sys] right thank [usr] the internet [sys] you [usr] through it right [sys] friday we do have it's between eight and 18 and six and then one and six ok [usr] eight and one [sys] eight [usr] would be [sys] and [usr] better [sys] one row two no the engineer will be calling mr [pii] right all right [usr] that's fine that's me [sys] can he call you on the same number that you're calling us from alrighty [usr] that's fine [sys] ok it's still processing right great you do have an engineer coming on friday between eight and one thank you much sir [usr] that's [sys] ok [usr] fine thank you [sys] bye [usr] thank you cheers bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes you're welcome to [pii] you're speaking to me how can i help you today [usr] yes i can send someone to unblock our please [sys] what's your post code [usr] [pii] [pii] [sys] and the first line of address [usr] [pii] [sys] ok ok and do you have a contract with us at british gas [usr] no not for this property [sys] ok and you have to have a one of repairs [usr] yes [sys] ok there's a one off repair repair and cover scheme option available the one off repair i'm just checking to see what premiums we've got what was the fault in the property [usr] what's the what [sys] what was wrong in the property what needed unblocking [usr] er the sack is blocked and the sink is backing up in the blocks and [sys] the [usr] we've [sys] second [usr] had them we've had we've had them unblocked before by down the road [sys] right [usr] it's just cooling putting your drill er with your spring through and that will open it it's just 10 minutes up [sys] no what was the house number for this what was [usr] [pii] [sys] the flat number [pii] [usr] 107 [sys] right it's coming up as for [pii] that post code [usr] [pii] [sys] [pii] [usr] is a block [pii] [sys] yep [usr] is a flat [sys] right here if it's not giving us the option for 107 as being a flat reference [usr] well it's w 91 sg or one se or one sq no not sq one sf [sys] give me a second let's just try that that's house number [pii] ok and what's your name [usr] hi it's mr [pii] can i ask you is who who's your operator tonight [sys] we we won't come out tonight [usr] you won't come out tonight [sys] no [usr] why don't you [sys] you're [usr] say [sys] looking [usr] this sooner [sys] at [usr] then what's the point of me talking to you my sink is overflowing and flooding the flat below [sys] not a problem then all [usr] thank [sys] the best [usr] you goodbye [sys] bye bye [usr] goodbye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hi i'm just calling for an update [sys] all right ok can i take the post code [usr] [pii] [sys] please [usr] or [pii] [sys] [pii] did you say [usr] yes sir [sys] for [pii] [usr] yes sir [sys] what's the first line of the address there [usr] [pii] [sys] when was the job put in [usr] well i called clarion housing at 5 30 in the morning [sys] i've got is it a key account then is it a key account job [usr] it's clarin housing i believe they are outsourcing to you [sys] alright right well i haven't got a job on the system for them [usr] i've got i've got a few reference numbers here [sys] have you got ad ywo number [usr] dy one [sys] dywo and then a number after it [usr] yes if you put the dywl and then it's 181 [sys] yes [usr] 6037 [sys] well that's not relating to that area that's relating to another post code [usr] ok [sys] in [pii] [usr] i've got another one here as well i've got 1815499 [sys] well that's relating to a quote for another area for [usr] one [sys] a [pii] postcode [usr] ok do you have do you do you have anything that's come through from clan housing [sys] i can't check that all i've got is that post code you gave me initially [usr] 00 [sys] which was bringing up a a job for number eight but [usr] that's [sys] not [usr] it [sys] for [usr] that's [sys] number [usr] it that's it that's it [sys] that's the one can i just take the postcode again then [usr] [pii] or [pii] [sys] right well it says here not emergency work customer didn't let me in when he spoke with me through a window a lady said she got a blocked kitchen sink [usr] wow are you serious [sys] nothing [usr] no it is it isn't emergency my room's flooding [sys] right well it seems as though a plumber was sent out and it should have been a drained person [usr] a drains person [sys] not [usr] but [sys] a plumber [usr] but he's [sys] it needs [usr] on they're [sys] to be a drain [usr] they're on [sys] the drain [usr] the they're [sys] needs to [usr] they're [sys] be [usr] on the they're on the first floor [sys] it doesn't matter if it's still drainage if the sink's flooding because it's [usr] how [sys] blocked [usr] how long can can you get a how long till you can get a a drain this person out here [sys] i don't know what you'd need to do is is is speak to the housing group again and get them to tell them what's happened that they sent the wrong person they've sent a plumber and you need a drains person to go out [usr] not a plumber [sys] not a plumber no a drainage engineer a plumber won't deal with blockages [usr] are you sure [sys] it needs to be a trains engineer that comes out [usr] right ok could you just a plumber came down knocked on the window or upstairs and the lady won't let him in [sys] that is correct [usr] right ok cool thank you i've got my neighbor's number i'm gonna call them now [sys] absolutely ok [usr] bye [sys] thank you thanks bye | 7Quote
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[sys] thank you for calling dino [usr] [pii] [sys] rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hello hi our house is upstairs toilet is block it's i'm looking for the plumbing can have for the unblocked the toilet [sys] ok what's the post code please [usr] it's kt 13 gg [sys] sorry kt one [usr] kk for k for kite t for tom 13 [sys] fine [usr] j for jack j for jack three jj [sys] sorry three [usr] jj jack j for jack [sys] j [usr] jay jack [sys] kilo tango 13 juliet juliet that true [usr] k kkt 13 jj kingston kt 13 jd [sys] jd [usr] no 3d g double g [sys] double g and the first line of your address please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] and is it a commercial or residential property [usr] but then i think a property [sys] any home car cover at all with british gas [usr] now [sys] ok that's fine and can i take your [usr] how much will be [sys] for [usr] will be [sys] a block [usr] that [sys] toilet there's no call out charge the starting price between monday and friday 8 a.m. to 6 p.m. is 100 and £70 which includes va t [usr] £175 [sys] 170 [usr] 10 £170 and can definitely can can solve [sys] they'd [usr] the problem [sys] have to come out and have a look see what the issue is and take it from there [usr] all right can can they come today [sys] do [usr] as [sys] you have [usr] soon [sys] a toilet [usr] as possible [sys] that you were able to use [usr] i got one toilet downstairs [sys] you're you're probably looking at thursday thursday friday not today i've [usr] can [sys] not got anything [usr] do [sys] today [usr] today i saw you online they can choose today [sys] for some for [usr] 26 [sys] some reason it's not coming up we wouldn't we wouldn't be able to attend today you're probably looking at thursday friday [usr] wednesday [sys] no thursday or friday [usr] frightened if i if i book it online for [sys] you [usr] today [sys] can try [usr] is is [sys] to if [usr] any [sys] it gives [usr] possible [sys] you the option [usr] can come [sys] yes [usr] today because ii i saw online i can book the [sys] that's fine you can charge [usr] ok it's the standard price is 170 for the [sys] correct [usr] quotation no no call out to say all right ok [sys] is that ok [usr] it's it's keeping the the keeping not refreshed i don't know if it can go through or not the the the online booking is also ok ok [sys] no [usr] i ok [sys] worries thank [usr] i do the [sys] you take [usr] first [sys] care [usr] if not i come back to you thank you thank you bye bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning welcome to dino you're speaking to [pii] how may i help [usr] hi i wonder if you could help me [pii] do you have availability for a call out today i we've i've got a tenant that's got blocked drains [sys] we we can it depends what the issues in terms [usr] no [sys] of availability [usr] this this is what i'm saying have you got have you got availability to call out today [sys] well we don't know the calendar i co i cover the whole of the uk unless we set you up as a site contact for that site then it shows me the calendar that's how it works [usr] right ok well we're based in [pii] in [pii] [sys] no it's the precise post code that's the way it works sorry [usr] it's it's [pii] [sys] [pii] [usr] i [sys] [pii] [usr] was [sys] [pii] [usr] that's quite correct [pii] sorry [sys] [pii] yes and and what house number is that [usr] it's not a house number it's called shafted lodge [sys] have we ever been out to you before do [usr] don't think no [sys] are you calling as a an on demand customer or have you got a plumbing and drains home care contract at all [usr] no we're a non demand [sys] in on on demand is this a commercial property [usr] it's residential [sys] ok i'm just having a look nothing's come up i'll just have a look for that site it is payable cash or card when the engineer is out at the site [usr] right [sys] someone didn't need to be there that could pay the engineer [usr] what i'm doing at this stage is i'm trying to get information off of several people if you've got availability today and how much it would cost [sys] a call out for a standard on block is is in for them to carry out the work is 100 and £70 inclusive of va t [usr] right ok 100 100 and £70 and then obviously it's any work after that is it [sys] no no that's that is the the full price for standard unblock if it's if there's an unblock that's needed [usr] ok can you bear with me two seconds please [pii] can you just give me two seconds i'm just on the other line two seconds right ok it's 100 and £70 to unblock [sys] is that to me sorry [usr] yes it is to [sys] no sorry i didn't know if it was still on the other call [usr] what regardless of [sys] that's [usr] how long you're out there [sys] if if it's just a domestic property and if it if it's unblocking the drains then that's the price to unblock drains 100 and £70 [usr] ok ok ok [sys] inclusive [usr] that's fine [sys] of va t [usr] that's fine [sys] but you [usr] ok [sys] you won't [usr] i [sys] get a va t invoice for that just to make you aware if it it is just be domestic [usr] no [sys] do [usr] that's [sys] you want [usr] fine [sys] to do you want to proceed at all with [usr] no [sys] can [usr] no [sys] i book that [usr] not [sys] in [usr] at this stage thank you i i'm i'm ringing round thank you very much take care [sys] ok cheers bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] ok [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing [usr] i know [sys] did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] but his wife is terrible [sys] we record calls for quality and training purposes good morning thank you for calling dino [pii] speaking how can i help [usr] hello i'm from [pii] we're the managing company for a property that i'd to book some work in for but [sys] right [usr] i just wanted to check with you it's an in the floor drain at the end of a driveway that's just got blocked by leaves and gunk and all that it needs clearing but the landlord has asked the actual drain covers are quite tricky to get off do you replace the actual drain covers at all or not because he's wondering if there's an easier way to put a cover on that's easy to remove that they can clean it themselves [sys] you can buy them on amazon believe it or not [usr] ok i [sys] i know [usr] will let him know [sys] i know is there anything amazon don't flip and sell [usr] exactly if i just book because i think he was do you install them or would it have to be someone he would because he doesn't really live near to do any work himself [sys] i [usr] would [sys] don't [usr] it be [sys] i don't [usr] handy [sys] know [usr] manor [sys] i'll be honest probably i don't i've i've never had to order one or buy one or anything that [usr] [pii] [sys] i don't know what they're to install but we do do a si mean it would cost you a lot more if if we did it for you obviously and ordered it and fitted it but i i'll be [usr] can [sys] perfectly perfectly honest i don't know what they're to fix i've never done it [usr] no ok just to obviously go there and clear it initially what's the charge for that [sys] prices start at 100 and £80 including va t [usr] ok and that's just to clear an existing drain that's there [sys] exactly [usr] ok brilliant all right i'll just check with him on the price then [sys] of course [usr] and then i can book it online if needs be can't [sys] of course [usr] i just then [sys] you can of course you can [usr] all right then that great ok thanks very much [sys] take care [usr] bye bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] hold on just on the phone one [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges hi you've reached how can i help you today [usr] i just wanted a quote really for a a blocked toilet [sys] you got a blocked toilet [usr] i have i've got three toilets and one of them's not it hasn't been flushing for about a week it goes to something but it doesn't it's blocked again today this morning [sys] right ok the the call out fee is free it doesn't cost anything obviously to get him out he'll give you a free no obligation quote what that means is you can decline it on the spot and you'll leave if you accept it we will start straight away we take [usr] -huh [sys] payment after the work has been completed via cash or card and the price starts off at 100 and £70 already included va t [usr] right well i'll ring you back i'm just gonna speak to my husband and then i'll get back to [sys] no worries [usr] bye bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello this is [pii] at an on demand how may i help [usr] hi my name's [pii] i've got a a call booked for an engineer to come out today between nine and six i've not heard anything yet i'm just getting concerned because it's half past four [sys] all right ok can i take the postcode of the property [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] on the first line of the address [usr] [pii] [sys] right this job's been canceled it was down for the fifth of january [usr] no i booked it for the third [sys] there was a note to say i left a message to say we could only get there friday [usr] when did i leave a message on that one does it [sys] all [usr] tell you [sys] i can do is get you through to the local office and they'll be able to advise what they could do would you me to do that [usr] i is it booked in for friday then is that what you're telling me [sys] well [usr] rather [sys] no [usr] than [sys] it isn't now it's clouded off at the moment but they could reopen it let me let me get you through to them and see what they can do [usr] all right thank you [sys] put you through to the local office now to discuss an appointment tomorrow thanks [usr] lovely thank you [sys] hello hi it's [usr] hello [sys] [pii] from dan rod we've got your details we can we [usr] hi [sys] can we can send an engineer out on friday all right [usr] on friday [sys] i can't [usr] ok [sys] really give you a time it'll be [usr] that's [sys] an all day [usr] fine [sys] appointment engineer will call when he's on the way [usr] ok we i was just getting a bit concerned i thought it was [sys] it's [usr] they were coming [sys] just [usr] today [sys] busy [usr] and i didn't i didn't get any messages [sys] i think [usr] to [sys] we have [usr] i [sys] tried to ring you but we couldn't get through but [usr] right [sys] it's just [pii] sorry but friday we can [usr] that's [sys] get someone [usr] all [sys] out all [usr] friday [sys] right [usr] ok if you can just give me a ring half an hour beforehand that i can make [sys] they'll [usr] sure [sys] they'll [usr] i'm in [sys] ring you when they're on the way is it have you been quoted any prices it it for [usr] no [sys] for a blockage it's 100 and £80 for the first hour all right [usr] right ok [sys] ok thank you [usr] that's fine [sys] cheers thank you bye [usr] thanks [sys] bye [usr] thanks i'll see you friday bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hello you're speaking to [pii] at demand how may i help [usr] hi i've got a problem with a drain out a block drain outside the problem [sys] all right [usr] is [sys] ok [usr] i i'm i'm going on holiday tomorrow is there any chance somebody could come out today or not [sys] all i can do is raise the job and see if there's any availability i can do [usr] right [sys] that for [usr] that's [sys] you [usr] fine that's fine that's fine [sys] ok let's do that can i take your post code [usr] it's | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes good evening welcome to how can i help [usr] hi i'm just made an inquiry really i've got a blockage in a in a pipe and i'm wondering if there's anybody i'm way up in the north of [pii] [sys] sorry you got a block pipe is that the sink or [usr] no no it's more complicated than that it was a it says property bp tank and i was rolling rolling the drain because it was blocked and when i was taking the roads back out the the roads stopped just at the manhole [sys] the girl was stuck ok what's the postcode [usr] it's [pii] [pii] [sys] [pii] and what's the address [usr] [pii] wearing any [sys] is not the house name ok and can i take your name please [usr] it's [pii] [sys] do you have any policy with us [usr] dog may no [sys] alright give me one minute i will have to give you one of our in on demand team [usr] ok [sys] and i'll give you the number what they will do they'll come out and then they will in we'll give you the obviously the quote and then once you want us to continue then you should continue then but [usr] ok [sys] i'm trying to find the number for you why is still sorry about this area [usr] you think [sys] and they they call dino on demand ok and the number is [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] yes [usr] ok [sys] do you want to call that one now [usr] thank you | 7Quote
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[sys] thank you for calling diner rod our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage of service y press two for an existing or completed service press three for accounts press four for reception if the extension number you are calling please enter this now the extension number you have entered does not exist please try again thank you for ca good afternoon [pii] [usr] hi yes i'm having a problem with my outdoor drain it is backing up and we've just noticed today that it's starting to back up when we're flushing the toilet [sys] ok where abouts this property please [usr] sorry [sys] whereabouts is the property please [usr] sorry i can't hear you my dog [sys] what's [usr] is [sys] the address [usr] it's [pii] parade [sys] and whereabouts is that please [usr] a little bit north of [pii] center [pii] [sys] and what's the rest of that postcode please [usr] [pii] [sys] [pii] [usr] [pii] [sys] no problem the nearest time i can get somebody out is going to be tomorrow at around about 12 o'clock one o'clock 12 o'clock [usr] just a second the earliest i can get someone here is 12 o'clock tomorrow let's do that [sys] is that i will give you the price obviously before you agree what i need to do is i just need to find out what house it is first if it's a mid terraced house [usr] it is a mid [sys] it [usr] terraced [sys] could be [usr] house [sys] more expensive because we need we need to send two people it would be 100 and £95 for up to one hour and statistically nine times out of 10 we can complete within that hour [usr] 195 all right sorry what was it you said 195 [sys] you're welcome [usr] up [sys] you're [usr] to an [sys] welcome to ring me back i don't want to put you on the spot it's 195 for up to an hour and statistically nine times out of 10 you complete within the hour [usr] ok how much is it for [sys] you can ring me back i don't want to pay [usr] if it's more than an hour how much [sys] if it goes over that if it's more than an hour it's £55 per half hour i obviously can't guarantee over the phone it won't go over the hour but statistically 90% of our jobs are done within the hour [usr] right right all right one moment 195 for the first hour 55 after that for half hour all right we'll give you a call back when we decide [sys] no worries thank [usr] great thank [sys] you bye bye [usr] you bye bye [sys] right right | 7Quote
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[usr] break the cold innit [sys] thank you for calling dino rod partners with [usr] it's [sys] british [usr] got [sys] gas [usr] a hole about 3 [sys] please [usr] ft from the [sys] listen [usr] end [sys] to the options [usr] but don't [sys] carefully [usr] play in that water don't [sys] we can get [usr] touch [sys] you [usr] that [sys] to [usr] water [sys] the right [usr] outside [sys] team [usr] told you not to touch [sys] if [usr] that water [sys] you need [usr] it's got [sys] any [usr] poo [sys] help [usr] in it [sys] with a drainage problem [usr] it's disgusting [sys] press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for [usr] i don't [sys] details [usr] know where the hole is [sys] alternatively [usr] but it's pissing out [sys] please [usr] of the pipe [sys] hold and your call will be transferred to a customer service advisor [usr] you have to sit on slowly [sys] we record [usr] don't [sys] calls [usr] know [sys] for quality and training purposes hello you're through to at how can i help [usr] hi i have i assume a blocked drain i've got water coming up through one drain and doesn't seem to be coming down through the other [sys] right ok is this which one is it is it from the kitchen [usr] it's from the kitchen but it the toilet i think the toilet runs into the kitchen the toilet blocked or [sys] right [usr] appeared to be blocked this morning and then cleared has been working fine but when i've come outside i realize that the sewerage is all on the yard rather than having gone down the drain [sys] no right the drain outside are flowing with sewage [usr] yes [sys] ok we can get you someone to come out do you have a home care policy for plumbing and drains the british yes [usr] no i haven't [sys] no ok bye let's have a look what's your postcode [usr] it's [pii] [sys] [pii] [pii] and what's your first line of the address [usr] it's [pii] [sys] [pii] and when are [usr] ok [sys] you looking for for an engineer to come out [usr] i mean as soon as one's available really [sys] good right you said because obviously you've got the sewage overflowing from the drain we can get an emergency appointment for today but obviously the price for the weekend is gonna be higher than for for the for the weekdays [usr] ok [sys] it's it's two hun it's a £270 but for the weekdays from tomorrow it's it's 100 and £70 [usr] ok [sys] what do you prefer [usr] does does does it affect it that it's a shared drain from next door i think part of it means that i think if it's still in my house or something isn't there something that i don't pay [sys] if it's a shared drain and you're sure that it's a shared drain then it's the local water board responsibility for [usr] right ok [sys] they're they're the one that needs to come out and not us [usr] is it [sys] if you if it's shared rain you're not allowed to put a shared rain it's the it's the local water board [usr] right ok [sys] they won't allow anyone else to touch it if if it's a share rain then you need to call the local water board and [usr] right [sys] then they'll [usr] ok [sys] come out [usr] sorry [sys] and there's [usr] i wasn't [sys] no charge [usr] at work [sys] for there's no charge i think for them to [usr] right [sys] to come [usr] ok [sys] out and as well [usr] ok sorry i didn't realize that i'll give them a call now then [sys] if there's not a sharing then then you can always call us back and then we'll get you and somebody else somebody else [usr] ok [sys] for you [usr] brilliant [sys] all right no [usr] ok [sys] worries [usr] thanks [sys] you [usr] very [sys] take [usr] much for your help thanks [sys] you're [usr] bye [sys] welcome take [usr] bye [sys] care now [usr] bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hi i was just wondering what the cost was and how seeing somebody who would be able to come out if we chose to to unblock one of our drains [sys] is it a commercial or a domestic property [usr] domestic [sys] and do if you've got british gas home care cover for plumbing [usr] i don't [sys] and drains [usr] think we have no [sys] no problem and where is the blockage is it outside or inside [usr] outside as far as we can tell the small manhole if you on the driveway on the lawn sorry has popped up and the sewer just come out of it [sys] right is that toilet waste that's over overflowing from there we we'd be able to get somebody out to you today the only thing is because it's sunday the the prices are higher than what they are during the week if we were to book a job in for you between monday and friday obviously if it wasn't a bank holiday just a normal working day it's from 100 and £80 including including vat that's obviously if we book it from monday to friday [usr] ok [sys] if we get somebody out to you today which we can the prices are from £237 including that what what what would usually happen is the engineer would come out inspect it and then give you the exact quote if you're happy with it he'll do the job there and then you can pay by cash or card once the job's done if you decline the quote you won't be charged anything there's no call out charge [usr] ok [sys] that's [usr] how [sys] how [usr] does [sys] it works [usr] it how does it work if it's a shared drain we live on a driveway with three of us obviously our manhole [sys] yes [usr] cover has popped but if it's if the blockage starts further down then obviously it's not necessarily ours it could be related to the other two [sys] if [usr] how does [sys] you if [usr] that work [sys] you if it's a shared drain then it would be best to speak to your local water company they can come out and do it for free [usr] ok [sys] if you well you you we we can come out and do it as well but we'll we'll charge you if it's a shared drain your local water company will can come out and unblock that for free and they'll come out on the same day as well [usr] hey thank you very much i will call once i've spoken to my husband thank you very much [sys] give [usr] thank [sys] give [usr] you [sys] them a call give your local welcome a call and and and they'll come out and do it for you [usr] brilliant thank you very much [sys] ok [usr] thank [sys] you're [usr] you [sys] welcome [usr] bye [sys] take care bye | 7Quote
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[sys] welcome to down road please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings queries or eta s press two for accounts press three for any other queries thank you born in [pii] [usr] hello hi i've got a toilet that's blocked that i needs unlocking i was just wondering if you could help me out [sys] we've no availability today all the appointments have gone for today [usr] ok [sys] you would be looking at monday now [usr] monday [sys] 00 we can come over the weekend but it is slightly higher rate over the weekend [usr] it's the weekend right [sys] just a second i'll just bring it up one second sorry it's just loading now it won't be [usr] no [sys] a moment [usr] worries [sys] what's your postcode please [usr] [pii] [sys] [pii] thank you first for saturday is £212 between eight and six that includes va t sunday is £224 including va t [usr] i watch [sys] and that's [usr] monday [sys] between eight and six monday [usr] monday [sys] is 1 70 including that [usr] and and you don't even know what what would you do [sys] well obviously we'll clear the drains with high pressure water jetting or rod in depending on how how it can be cleared that is just for the the standard blockage that the 170 if they find anything wrong with the drain then they'll quote you further but that is just one block [usr] ww [sys] of [usr] what [sys] drain 1 70 [usr] do you mean anything wrong with the drink [sys] i if if there's any problems on there that they can't clear it for whatever reason it's collapsed or there's a fault on there that's stopping [usr] no no it's [sys] them [usr] a it's [sys] from [usr] a toilet [sys] clearing [usr] that's [sys] it [usr] blocked it's just a toilet [sys] it's 100 and 70 to clear it [usr] ok there is a i i suspect there's a thingy what do you call it what what do you call it you the the air freshener toilet freshener [sys] all right [usr] that stuck down it i know it stuck down it [sys] you you do know about the year right they they'll they'll try and get that out for you but it is 100 and £70 to clear it they they they'll be all right with that if that's what's down there [usr] right that's for the monday [sys] monday between eight and six [usr] i didn't really wanna leave it for that long and i didn't want to pay that much over the week i'd rather get it done today really [sys] we we've no availability today unfortunately it's busy today we're still we still got had to carry jobs over from yesterday as well that [usr] right [sys] we've got to get through there's just no availability i'm sorry [usr] all right leave it with me leave it with me [sys] ok [usr] then [sys] no [usr] all [sys] problem [usr] right cheers [sys] thank you [usr] bye [sys] bye [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to speaking how can i help [usr] hi there i have a blocked outside drain i'm hoping you might be able to help with [sys] ok no problem are you a customer have you got cover [usr] no [sys] ok the rate today would be £237 that's including va t [usr] is that for for everything there's nothing on top of that [sys] to unlock here if there's [usr] bucks [sys] any further work with the engineer will give you a quote [usr] ok let me just speak to my wife and i can give you a call back if that's fine did you say 237 [sys] ohh right [usr] plus va t [sys] that's including v ac [usr] including va t ok great [sys] alright thanks [usr] bye [sys] a lot mate [usr] you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumber did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at how can i help [usr] hello we've had this problem before but er quite a few years ago now my mother's drains are blocked in er in her in front of her house in the in her land but i'm pretty sure we know what it is cos the last time you came out it was absolutely stuffed with wet wipes which was not from my mum's house but from some other other house locally who i think feed through her her pipe somehow [sys] ok [usr] i think it's a case [sys] she [usr] of getting all the wet wipes out again [sys] ok we can't provide a guarantee for that work if it is wet wipes and prices start at 100 and 80 to have anything unblocked [usr] i know it's definitely blocked and yes well [sys] ok [usr] what do you think when you say prices start at 100 and 80 what what does that mean [sys] if it's if it's more complicated or requires any specialist equipment to remove the blockage the prices could be increased by the engineer when they're on site we just have to advise that it starts from 100 and 80 [usr] ok [sys] which is our starting price just to ask really quickly though have you spoken to the local water board [usr] no why [sys] no ok the only reason i ask is if these wet wipes are coming into the drains that are affecting your your mum's property and obviously she's not using that it could be an indication that she's part of a shared drain [usr] she is part of a shared train i think that's what you told us last time but we couldn't work out who it was or i'd have gone to see them i think [sys] it's [usr] there's a new [sys] not [usr] build [sys] it's [usr] quite a new a new a series of new builds behind her property [sys] ok [usr] your engineer was really helpful last time he said ohh i think it's one of those houses cos it's definitely not us we don't do that and especially she ended up with the problem i couldn't find out who it was i was hoping it it would just stop but sadly it looks i mean i don't know it's wet wipes but it's exactly the same drain and it's got little white as a residue on the soil above where the drain is [sys] ok [usr] i was sort of thinking ohh god i bet it's that again [sys] no that's no that's ok we can we [usr] well [sys] can i mean we can have [usr] think [sys] a look [usr] i should [sys] at [usr] ring [sys] it for [usr] the water [sys] you [usr] board and say that somebody's putting wet wipes in but they're not gonna come cos it's on private land are they [sys] the only reason why we mentioned the waterboard if there's an issue and it's not from your property it's from somewhere else and it's a shared drain is cos they look after shared drains [usr] ohh do they [sys] no they do normally before we can come out as obviously a private company to do any work they have to be contacted first to see if they're happy to come out and and do the work themselves which nine times out of 10 they are happy to do and a lot of the time there's next to no cost to yourself or your mum for that to happen [usr] that's very kind [sys] if [usr] of [sys] they [usr] you [sys] if that's ok if they then say that they're not happy to come out then a company ourselves we're more than happy to come out and obviously do the work but i always to advise where possible that if you contact them first and then if they're not happy then by all means please come back to us we we're more than happy to assist [usr] ok you're saying any share jane even if it's on her property and not on private land [sys] if [usr] it's their [sys] it's if [usr] responsibility [sys] it's if it's in her boundary it's myself we had i had a blockage and where it was it was in a shared train in my neighbors garden and my local waterboard come out and did the work [usr] ohh [sys] is fine [usr] right [sys] if it's adopted by them and they're happy to come out and and have a look they'll do that if not they will say that to you and then as i say you can come to a company ourselves not everybody's aware of the the shared trains being looked after by the water board i try and provide that where possible [usr] that's really [sys] just [usr] kind [sys] to be helpful [usr] of you i'll try that first because i'm pretty sure that's what it is [sys] ok [usr] and then and that's also useful cos they'll know where they drake where these wet wipes are coming from [sys] said [usr] won't [sys] to me [usr] they cos they'll have a map [sys] they'll have aaa map of the drain [usr] because [sys] that's quit [usr] then it well at the very least even if they can tell me who's sharing the drain i can go in politely knock on the door and say you're not supposed to put them down please don't put them down they they block the drains ohh it's really you if i can't get them to act relatively quickly cos otherwise you don't want it to go on being blocked how quickly are you able to come out we we're in [pii] how how i mean it's not an emergency but would you be able to come out in a couple of days or something do [sys] certainly [usr] think [sys] that that won't be a problem we could get out normally our standard responses are 2 to 3 working days but if it is affecting anything in the property toilets or bathing facilities it does help us get out a little bit quicker [usr] ok brilliant lovely alright [sys] ok [usr] i'll try the waterboard and then i'll come back to you if i can't don't have enjoy that's very you thank you [sys] you're very welcome have a wonderful evening [usr] ok you too thanks bye [sys] that's fine | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at how can i help [usr] hi good morning [pii] i need some quotation please for some drainage and blocking this is a a small cricket club in and we have one of the toilets blocked and also i think there's a problem with the drainage some gully filled up for the the smell coming out would you able to give me a quotation how much is gonna cost me [sys] ok to have this quoted it would be done with our office because it classes a commercial booking they deal with all commercial quotes if i could take the post code for the area i can give you their contact number and they will be able to provide you with a figure for that unblocking [usr] ok is it gonna be because being a commercial that's why is different [sys] it is yes if it's a domestic property we can provide quotes over the phone however it's not as a cricket club it classes a commercial booking [usr] i see [sys] it's dealt with the the office directly [usr] ok ok i think iiii i do have i i can i approach them no no worries i didn't realize that ok thank [sys] ok [usr] you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] what septic jump [sys] afternoon speaking to how can i help [usr] hi there i don't know if this is something you can help with we've got a septic tank and er over the last few months it just keeps filling up and filling up whereas we've been here seven years and it's it's never been ha emptied this this quickly i just wondered if there's is that something you can have a look at and see why it keeps filling up please [sys] is it is there a blockage [usr] well no it looks the tank is full up and it it's not draining away for some reason [sys] right you're probably best off speaking to the local office but it is gonna be something we can deal with what's your postcode please [usr] [pii] [pii] [pii] [sys] and when was it last empty did you say [usr] 2 2.5 months ago [sys] right not long then right [usr] no not [sys] right [usr] long [sys] hold the line for me i'll get you directly through to the office that covers your neck of the woods and have a chat with them and they'll take it from there [usr] lovely thanks very much [sys] a sec no problem thank you [usr] thank you [sys] good afternoon [pii] how can i help [usr] hi there we've got a septic tank we've been here 78 years and it suddenly started filling up and we're having to have it emptied every couple of months and we just wondered why there nothing's changed in the household or anything just wondered why it was doing it and this is is there something you can look at and help us with please [sys] right ok with a septic tank there could be one of 21 of one of a couple of things that is obviously causing that to fill up with it with more regularly one it could be groundwater getting back into the tank from the ground two it could be that the sok way is allowing water back into the tank or [usr] right [sys] three is the sok way allowing water from the tank down to the soak away efficiently [usr] right ok we've been here for seven years why why would any of them occur [sys] it sometimes [usr] is [sys] it [usr] is there [sys] sometimes sometimes [usr] is that [sys] it just happens [usr] go on [sys] you come across septic tanks that last 25 30 years that never have a problem and then all of a sudden they start causing issues say it it it it could be a couple of factors obviously that is something that we can try and and and in and investigate for you sometimes we're not very successful in finding out that information but others we are i say that is certainly something that we can come and look at what i would suggest is if that is something that you wanted us to look into for you that the tank is empty prior to our arrival that way we can see what's happening within the tank and cost wise for us to do these investigations it's 100 and £65 for the first hour and then £55 per half hour thereafter [usr] right okey dokey ok i'll talk to my husband and see what he says and i'll i'll get back to you [sys] no no [usr] if i can [sys] worries i say it there that there could be several factors that are obviously causing it to to do fill up on a more regular basis you know septic tank they can be quite tricky [usr] right [sys] all right no [usr] okey [sys] worries [usr] dokey [sys] cheers [usr] alright then i'll talk to him and see [sys] thanks thanks [usr] what he says [sys] bye [usr] thanks for that thanks bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from block drain to burst good afternoon you're through to [pii] here at [pii] how can i help [usr] hi there i have a blocked kitchen sink and wonder if that's something that you could help me with hello [sys] ok let's have a look do you have any form of british gas home care cover for the property or is it a one off booking [usr] it's a one off booking but how does it work does it do i pay and then if what about it doesn't fix itself because i have managed to unblock it myself a few times but then after one or two days it's blocked again [sys] ok we come out and assess everything advise what's wrong and what we can do to help ok it starts at 100 and £80 to have anything unblocked and if it's more complicated it can be requoted by the engineer but only if you're happy do we go ahead if not you're under no obligation [usr] but i still [sys] but [usr] have [sys] yes [usr] to pay [sys] we [usr] the 100 [sys] we assess [usr] 100 and £80 even if you don't unblock it if you come back out [sys] that [usr] and say that it's gonna be really expensive [sys] we assess it all first to get a better understanding as to what's blocked and then what we can do to get it sorted our engineers are paid on completion of work if we're if we're able to complete it and get it all clear fantastic they paid 100 and £80 if for example it's not successful but they've attempted work you would be quoted for the work that they have carried out because they have attempted to try and unblock it for you if they did need to come back for any reason for example with specialist equipment they would have that discussion with you and obviously provide you a quote for that and then if you're happy we go ahead if not as i say you're under no obligation [usr] ok i could pay even though it might not be unblocked [sys] you you would only pay for the work carried out if it's not unblocked [usr] but it's [sys] cos [usr] still [sys] they've still attempted work [usr] ok just you see what i mean they can they can attempt it but it might not work and then i still pay is that right [sys] that is possible they could attempt it and might not be able to unblock it there and then [usr] ok [sys] but you would be charged for the work that they have carried out because they have attempted work [usr] which [sys] you're [usr] is [sys] under [usr] the minimum [sys] no obligation up until the point where work starts [usr] which i is that a minimum of 100 and £80 [sys] and that's correct yes [usr] ok and what happens is they unblock it and then one or two days later it's blocked again [sys] depending on the cause they might be able to provide you with a guarantee if it's anything wet wipes fat grease things that or white hair things that shouldn't be in the drain there's no guarantee if it blocked again and it was the same issue for example say for example hair or wet wipes you would then be charged again 100 and £80 because it's something that's not under the guarantee if it is under the guarantee then we would just do a recall we would come back out have a look say yes ok similar issue to last time we'll just get that clear for you [usr] ok ok it doesn't sound that ok i'll i'll have a think about it thank you ok thanks bye [sys] not a problem at all [usr] ok bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did if you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] in the sewage train [sys] well i know my name's [pii] how can i help [usr] we've got a the sewage drain at the back of the house and we have a box that about filled up to a foot from the top and i've gone to the neighbor and he's he's he's took his grid off and he's blocked up as well we've definitely got a blockage somewhere [sys] right ok if it's affecting both yourself and your neighbor [usr] yes [sys] then it'll be it'll be classed as what's called a shared drain normally in which case you shouldn't have to pay anything to get that cleared if you speak to the local water authority any drains that are shared even if they're on your property are normally their responsibility and part of your water bills pays to keep those cleared [usr] right [sys] you shouldn't you shouldn't need to pay us anything to do those they should sort that for you do who you pay your water bills to off the top of your head i know [usr] no [sys] don't worry if you take much notice of normally is it before it give me a moment let me get into here [usr] have [sys] what's [usr] you [sys] your post code [usr] it's [pii] she [sys] yep [usr] probably is edwards i think it's north west water isn't it must [sys] ok [usr] be [sys] doke well it'll be what's it nowadays won't it it will be [usr] united utilities [sys] you need united utilities won't it nowadays give me a moment let me find the best number for him because nowadays they try and get you to do everything online but it's far easier to talk to somebody just one minute while i get into here i'll get the actual that one no they try and hide away all the numbers nowadays though right that's what we need have you got a pen and i'll give you the direct number to the team [usr] thank you [sys] it's [pii] [pii] [pii] [usr] ok [pii] [sys] right that'll take you straight through to their waste water team [usr] ok [sys] you deal with the drain side of it for you and as i say if you just [usr] ok [sys] say to them it's affecting you and your neighbor [usr] right [sys] then they should come out and have a look and get it sorted [usr] brilliant [sys] all right [usr] thank you very much for that thank you [sys] you're [usr] bye [sys] very [usr] bye [sys] welcome [usr] bye [sys] cheers bye [usr] bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you through to my name is [pii] [usr] hi [sys] how can i help [usr] what it is is we've got offices in the [pii] area of [pii] and we've we've got no it's not major major but one of our drains i think it's going into the ground when we get heavy rain it's overflowing now it's not i say it's not majorly overflowing but it it is overflowing i need to get it looked at and i just wondered what the prices were when if someone can come out and take a look but it is a commercial premises [sys] if it's a blockage y it's commercial ok what's the [usr] it's [sys] post [usr] [pii] [sys] code [usr] [pii] you have been out to us in the past [sys] ok what i need to do is get you through to the local office they'll be able to give you a good idea of when we can get out to you but more importantly how much it's [usr] great [sys] likely to cost just because with commercial properties the local office control [usr] right [sys] the pricing for it it's slightly different to just regular on demand but not a problem i'll get you through to them now and we'll [usr] thank you [sys] get [usr] very [sys] you sorted [usr] much [sys] out [usr] thank you [sys] no [usr] thanks [sys] worries here we go dino is the uk s expert repair service offering fast professional solutions to building maintenance problems [usr] hello [sys] no go [usr] hi are you the commercial office the one that fine [sys] we are indeed [usr] you've been out to us before but it's a slightly different issue we've got this time in that when we get heavy rain we've got one drain that that when it's at ground level it's overflowing now it's not a major overflow but it's overflowing it needs looking at [sys] ok [usr] it's [sys] what's [usr] [pii] [sys] your postcode please [usr] [pii] [sys] yep and the first [usr] it's [sys] line of your address please [usr] a db safe gate airport systems [pii] | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] ok and for calling got it all in [sys] it's really [usr] we all [sys] easy to book appointments online just [usr] good [sys] visit dino [usr] well done [sys] dot com [usr] thank you [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done gas speaking how can i help [usr] hi i'm just ringing up to try and get some idea of pricing and and quotes i know you've got something online but [sys] ok [usr] i'm [sys] i can [usr] ringing [sys] barely [usr] really [sys] hear [usr] for [sys] you have [usr] i'm [sys] you got me on a speaker phone at all very very faint [usr] is that better [sys] that's better much better [usr] brilliant ok sorry about that [sys] it's ok [usr] i'm really trying to ring up my son has just moved house and they have got quite bad smelling drains outside i'm just trying to work out how long it takes in terms of how many days for a call out and and roughly how much it would cost to spend [sys] six [usr] to to unblock a a drain [sys] ok [usr] knowing full i have no idea what's causing it [sys] ok is he the property owner [usr] yes it will be [sys] and [usr] well [sys] does [usr] he is [sys] he [usr] yes [sys] does he not have a home care policy with british gas [usr] don't know i can find that out tonight [sys] cos he may be covered if it's a british if he's got a british gas policy if he's not covered then a standard job between the hours of eight and six monday to friday is 100 and £70 [usr] brill and on a saturday [sys] er they'd only come out on a saturday if it was an emergency but the pricing [usr] ok [sys] on the weekends are i think it's 212 [usr] brill ok i'll talk to him tonight to find out whether there's an emergency he's just [sys] well emergencies [usr] moved house this weekend [sys] they would attend sooner rather than [usr] the [sys] later you see if it's an emergency [usr] i've got i've i've it's just one of those they moved house they moved in at the weekend yesterday they've got fouls smelling all over the back garden they're gonna try and work out where it's coming from today ok that's really helpful [sys] no [usr] thank you very [sys] problem [usr] much i'll enquire about the home care [sys] take [usr] cheers thank [sys] care [usr] you all [sys] bye [usr] right bye [sys] bye [usr] now bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hi i'm calling from an agency we've got a property in [pii] they've experienced a problem with their drains about a month or ago but the problems reoccurred no i don't know what your policy is if or what your charges are or if you're even available today [sys] have we been out to you before or is this the first [usr] no [sys] time [usr] it's a different company went out before [sys] and what's the exact issue there is it is it is the is the toilet block sorry [usr] right let me have a look sorry there's many notes on it i'm just right ok there was a blockage cleared from the drain it said manhole one at rear of property and grass fully surcharged manhole two they cleared the blockage using rods and cctv highlighted large open joint at the beginning of pipework [sys] right yes the pipework seems to be well it needs attention it's not it's blocked and it it it i think it needs adjusting or fixing done it for that job it would be our local office that you need to speak with and they'll give you all the details for that job can i just get the first half of the postcode for where the the issue is [usr] it's [pii] [sys] right just bear with me i'll get you through to our local office [usr] thank [sys] and [usr] you [sys] they'll they'll give you they'll take care of that for [usr] thanks [sys] you [usr] very much [sys] good morning diner [pii] speaking [usr] hi i'm calling from a letting agency we've got a property in [pii] i don't know if you can help at all about a month or ago they had a drain blockage a company went out it wasn't yourselves but they've i think well from some of the notes here they've put there's a large open joint at the beginning of pipework recommend one patch liner sorry this makes no sense to me and then it says plus 50 m 100 liner as joint displaced and roots will cause problems in future [sys] it's a it's a repair what what's the postcode [usr] it's [pii] one [pii] [sys] ok just bear with me a sec i'll just see if he's available the normal guy isn't in you see he's on annual leave he's got someone covering and just let me see if [usr] no worries [sys] he can help one moment hi you're through to [pii] [usr] hiya [sys] hello how can i help [usr] we've got a property in [pii] they had a blockage at the property about a month or ago and the company [sys] hm [usr] went out and cleared it but they found that a repair needs doing they've [sys] ok [usr] contacted us again because they've now got another blockage [sys] ok have we been out there if we all [usr] no [sys] another company for us to recommend anything we'd need to do a camera survey [usr] right [sys] we're looking at 240 for that and then from there we can assess what's the problem and what repair is need to be done [usr] right ok if we've already got the details of the repair does that still [sys] i mean i can but my problem is as most companies if we quote off somebody else if you've got cctv footage and it's different to what if we give the quote and we get the go ahead and we go down and repair it [usr] hm [sys] and it's not as the quote was we wouldn't take responsibility for that and the nicest plot possible this way [usr] no that's understandable [sys] i mean if you've got a report i can take a look and then we can give you a ballpark figure at least [usr] ok shall i read it out or do you want me to send it over to you [sys] email it over if you wish [usr] ok perfect what should i what's [sys] ok [usr] the best email [sys] it's [pii] it's [pii] [usr] [pii] [sys] [pii] no put my teeth back in it's [pii] and then [pii] [pii] [usr] [pii] perfect ok lovely i'll get that emailed over [sys] ok fantastic [usr] lovely thanks [sys] ok thank [usr] very [sys] you [usr] much thanks bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to how can i help [usr] hi [pii] i'm a home serve customer with yourselves i've got a blocked toilet drain [sys] no [usr] i think cos i've just [sys] wait [usr] put [sys] have you got i'm sorry about this did you say that you got home care [usr] i've [sys] home [usr] got a [sys] care [usr] card [sys] cover [usr] with you [sys] right you come through to the wrong department i'll just put you through to the home care team if [usr] right [sys] you just hold the line [usr] ok [sys] for [usr] thank [sys] me [usr] you [sys] ok hm thanks for protecting your home with british gas our nationwide team of expert engineers are all [usr] hello [sys] good evening thank you for calling you're speaking to [pii] from the home services team how can i help [usr] hi [pii] i'm hoping you can help [sys] ok [usr] me out i took cover out with you yesterday but over [sys] ok [usr] night i seem to have got a blockage in my brain now i don't know i had the council out and they spoke around with it and they said it's not the manhole cover and it's not the manhole it's something in the property but i don't trust them as far as i can fucking throw them but when i flush the toilet or run the tap it starts boggling up in the bat in the bath [sys] ok now i should be able to help with that do you did you get the policy number yesterday when you signed up [usr] no i didn't but i can get it for you because it's on my emails [sys] ok [usr] two seconds [sys] no take your time it's ok [usr] sorry i've had a drink everything looks blurry to me at the moment [sys] no it's ok don't worry about it [usr] you've got to when you've got three fucking kids mate it's er it's not good it's nine double one [sys] nine double one [usr] double zero five double seven [sys] yes [usr] 8916 [sys] thank you sorry i didn't get your name who am i speaking to [usr] it's mister [pii] [sys] thank you very much mr [pii] for security purposes just to get this out of the way please give me the first line of your address and the post code [usr] it's [pii] [sys] hm thank you very much and lastly please confirm your date of birth [usr] 10th of november 1995 [sys] that's great thank you very much let me get a plumber out there for you to sort that there's a blockage definitely because you said in the bathroom when you open the tap or something it bubbles in the bath there's a blockage somewhere but the guy that i'm going to send over should obviously get to the bottom of it not to worry [usr] lovely and will he be able to get out today [sys] what only if it's an emergency do we do we really honestly get someone out at this time of the night you [usr] right [sys] understand [usr] well i'm autistic [sys] and [usr] and i've got two children upstairs is it i i passed it as an emergency because we've got no toilet [sys] do you [usr] and we've [sys] only [usr] got [sys] have [usr] no bath [sys] one bathroom [usr] we've only got one bathroom [sys] ok let me see if i can find someone that that's available this evening hold on the line ok [usr] with this gas [sys] i think [usr] have already screwed me over on my gas don't let me down on the toilet [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving if you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you if your boiler and heating are working at their best you'll save money on your heating bills a central heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost ask your advisor or one of our engineers about getting a carbon monoxide alarm fitted if you haven't got one you can't see taste or smell carbon monoxide the gas safety council recommends you keep safe by getting all your gas appliances serviced every year and to have a carbon monoxide alarm in every room with a gas appliance hello hello hello | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] [pii] hi you're through to how can i help you today [usr] i just come to and then i had some work done in the property and i've got the downstairs toilet and the shower out done but i just wanted to get the parts flushed out because i knew when they were we were doing it because they did leave a mess i just wanted to make sure there's nothing blocked in the drains or something because i don't want to put the toilet on the shower and trying to find out we get blocked drains or something something about flushed out [sys] you gotta see you gotta know how much it's costing you say [usr] how much is the cost for that to do that [sys] the call out fee is free it's a free quotation and assessment on site the starting price is 100 and £70 and it's payment on completion via cash or card [usr] 175 100 and £70 for just 21st [sys] starting price [usr] ok ok you have you you you come out you you check it out and the one is not blocked if you check it you still charge [sys] no we don't charge you until the work's been done if if you go to the job and it's not even blocked at all we'll [usr] hm [sys] just turn around and go [usr] ok ok you put the camera in there just to see if it's blocked or not is that where he is [sys] is that what you're asking for a cctv survey [usr] another survey just to have it flushed through cos i knew i know there's cement and that have gone down that drain i just wanted to make sure it's not still still sitting there you understand [sys] if you wanted a cctv survey i'd have to pass it to your local office as they can go through price dates and times if it's for a normal unlock obviously i'll just give you the standard quotation over the phone but if you do need a cctv survey i would have to pass you over to your local office [usr] no i don't need to see i just want the toilet pipes flush through make sure there's nothing back there you're saying that to 17 kv [sys] it's 100 and £70 starting price [usr] sorry leave that with me and i'll get back to you [sys] no worries [usr] thank you sir have a good day [sys] no worries you too bye bye | 7Quote
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[sys] thank you for calling [pii] covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or good morning [pii] [usr] hi there i'm calling to get an update on a job that we're having done is that something you could do for me [sys] now what's your postcode [usr] my postcode is [pii] [sys] what's your name [usr] it's [pii] [sys] no worries last came out on the 28th used the certificates and it was dark cast fire girl group is taken recommended to being used that's fine what's your email i'll send a quote over to you [usr] my email is [pii] [sys] [pii] [usr] [pii] and then [pii] [pii] [sys] [pii] no worries at all leave that with me what i'll do is i'll get a quote done for you and i'll send it over to your email i'll send over a available date as well if you did accept the quote [usr] that's perfect thank you very much [sys] all right no worries [usr] all right [sys] take [usr] take [sys] care [usr] care [sys] bye [usr] then bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] ok [sys] whatever the problem we'll send an expert dino engineer to your home [usr] ok [sys] to provide a free no obligation quote [usr] council to spend after the event if is a security deposit 400 yes you really you don't know more care no [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done hello you're speaking to [pii] at diana one demand how may i help [usr] hi there i own a property which is in the process of being sold and is currently vacant as the buyers had a survey done they think there's a problem with drainage in regards to the toilet that's on the first floor because as they viewed it the first time i was thinking it as they viewed it the second time it looked some waste had been pushed back up a pipe i just wanted to book someone to come and take a look at that for me please [sys] all right ok [usr] but i wanted to call particularly because they need to collect the keys from the estate agent who are holding them first [sys] i don't [usr] and then [sys] know what [usr] go to [sys] i don't [usr] go to [sys] know whether [usr] the property [sys] they'll do that [usr] just [sys] and there would have to be somebody present at the house they won't go to an empty house [usr] ok i will find someone else thank you [sys] ok thank you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumb and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] speaking to [pii] how can i help you [usr] hello good afternoon my name is you would to check your drain on a blockage please how much it cost [sys] is it a domestic or commercial property [usr] commercial [sys] it's commercial right i can quote on commercial properties unfortunately i can pop you through the local office if you wish me to if i can if you can just give me the post code [usr] this is not commercial what's about the normal properties anyway what's the rate for normal properties [sys] well [usr] on the block [sys] for for domestic properties our unblocking charges start from 1 80 that's including [usr] one [sys] va t [usr] 1 80 plus v 80 [sys] including va t [usr] including 81 80 per then if it hourly rate or is it just a one price is is [sys] sorry say that again sorry [usr] is it the hourly 1 80 hourly rate or this is just the one price for enveloping [sys] no it's not an hourly rate it's just from what our charges start from what our engineers do will as they assess the job on site and then we'll give definite quotes on site but with domestic properties you are looking from 100 and £80 [usr] and and what about cctv report you do cctv reports please [sys] we do if i don't know prices on those again it's it's down to the local office to quote for those [usr] ok ok what's the number of local offices can we get all [sys] if you can give me the post code and i can check which it is for you and give you their number [usr] ok [sys] ok what's the post code of where you want them to attend [usr] sorry [sys] the post code of where you'd them to attend [usr] i think anyway i can check on online i think you got the information online i'm just looking at things [sys] ok [usr] that's ok i can go online [sys] okey [usr] and [sys] dokey [usr] find it no problem [sys] all right [usr] thank [sys] then no [usr] you [sys] problem [usr] very much thank [sys] thanks [usr] you [sys] bye [usr] bye bye bye bye bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to how can i help [usr] are you able to get to a property in [pii] [sys] we can have a look at that for you just confirm the postcode [usr] [pii] sorry i should have said please i didn't say please [sys] not to worry that's fine just confirm the first line of the address as well for [usr] [pii] [sys] me and the number of property [usr] 26 [sys] not to worry and can i just confirm your name please [usr] yes [pii] [pii] [sys] perfect [usr] [pii] i'm not [pii] [sys] that's fine and just a contact number please [usr] [pii] [sys] perfect and just to confirm it is a domestic property [usr] it is a domestic property [sys] that's great and is there anything in place with british gas any policies protecting the drainage [usr] no [sys] not to worry that's fine just confirm for me what the issue is and then i can get some notes down for you [usr] right it's a victorian property with a basement flat and in front of it's double fronted in front of the flat between the pavement and the house are very tiny courtyard courtyard areas and the drain in one of those has got blocked and is backing up as we speak but it's a heavy rainfall there but it's got tenants and the er i think it's probably just leaf matter and stuff has blocked it up [sys] right ok not to worry let's have a quick look then for you i'm just gonna get it loaded up it's a it's a block drain er and you said that is overflowing do if that's overflowing any form of toilet waste at all [usr] no it's not it's just outdoor [sys] not [usr] it's [sys] we [usr] rainwater that's not but what we [sys] not [usr] don't want [sys] are [usr] is [sys] we [usr] to get into the house cos if [sys] no [usr] it [sys] of [usr] if [sys] course [usr] it gets too high it'll get in the house [sys] let me have a quick look and see what we've got available for you see when we can get out [usr] thank you is there a train on the other side as well cos well i might as well do it again [pii] is trying to ring me can you ring [pii] and see what's what [sys] it looks our earliest availability currently would be tomorrow that will be between am to 6 p.m. [usr] 8 a.m. to 6 p.m. and what [sys] that's [usr] what is [sys] correct [usr] your charge please [sys] to clear a blockage that starts from 100 and 70 that's any time between 8 a.m. to 6 p.m. within that time [usr] 8 a.m. to 6 p.m. somebody has to be available then [sys] that's correct somebody just will need to be there to allow the engineer to to work [usr] but it we wouldn't know what what time they'd be within that [sys] the engineer will contact yourself on when he's going out to the property and he'll just let how long he's gonna be getting to the property [usr] ok ok let me just do you no ok let me come back to you then thank you very much [sys] not [usr] thanks [sys] to worry no [usr] ok [sys] worries at all [usr] all right [sys] that's [usr] bye [sys] great thank [usr] bye [sys] you very much thank you bye | 7Quote
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[sys] thank you for codino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] hello there you can help me we had a blocked toilet this morning i've come home tonight to try and unblock it but i've just gone into the back garden and noticed that the the the waste water in the ground i don't think they call it the where the waste water goes down the drain the water's flowing up and into my garden and blood my garden you can give me a price [sys] ok [usr] and get it sort it if you can please [sys] not a problem we charge 100 and 80 for [usr] ok [sys] an unblocked and [usr] charge [sys] 180 [usr] you what 1 80 ok all right ok i will i'm i'm just phoning around at the moment but i'll probably phone you back [sys] no [usr] ok [sys] problem take [usr] lovely [sys] care bye [usr] cheers thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good morning you're through to how can i help [usr] [pii] hi my name is [pii] i'm phoning from united students i'd just to put a request for a call out got a bit of a flooding situation in [pii] [sys] do you have an account with us [usr] i believe i've got a key account reference number [sys] what [usr] if that helps [sys] what's the are you able to email it across to us [usr] sure ok [sys] right ok it's a key [usr] is [sys] account [usr] it -huh [sys] [pii] [usr] right ok absolutely fine i'll do that just in a in a minute ok [sys] ok you're [usr] thank [sys] definitely [usr] you much [sys] sure you've got a key account with us [usr] i i'm not sure i mean we've got we've got a really old spreadsheet and and it's got a key account reference number on it i'm not sure if you could maybe verify that [sys] what what's [usr] first [sys] the reference number [usr] it's triple 0240 27 [sys] nothing coming up with that let me try something different give me the post code of the property [usr] yep that that's [pii] [sys] [pii] no it doesn't look we've been there before [usr] no right [sys] no [usr] ok [sys] what what is your company name [usr] unite students [sys] united students [usr] without without the d just unite students [sys] unite students what's the postcode [usr] for for the site or of [sys] he [usr] our [sys] he [usr] our post code [sys] your your post code u unite students [usr] right ok goodness me i've i've never i've never tried to find that to be honest but bear with me a second ok [sys] well where are you based [usr] in [pii] [sys] in [pii] right i've got i've got quite a few accounts with unite students i'm just clicking on one of them [usr] ok [sys] just bear with me one moment [usr] right thanks mate cheers [sys] right ok the these this is a on demand you've got an account with the local office [usr] right ok i'm not clear what what that means sorry [sys] that that means the the plumbers that you use during the day time you've got an account with them not out of our account we [usr] no [sys] we book it as a we book it as a on demand but [usr] right [sys] where where is the flooding coming from [usr] it's it's it's a bathroom flood and and it it's it's it's not affecting pretty much the whole flat but [sys] right are they able to turn the water off [usr] no that's the problem they're not they're not able to find where the where the leak is coming from [sys] right ok can can they not turn the mains water off because that that's all our engineers will do overnight that they won't carry out any repairs [usr] i i suppose they probably could to be honest i'm just not sure because i'm i'm not at site they they're only telling me what what what they they've got on their end i'm i'm not sure how it works but ii [sys] ok [usr] i could i could [sys] ok ok [usr] ask them to [sys] ok [usr] do that for the time [sys] have a have a word with them right [usr] ok [sys] if they can shut it all good and well and then we can book it in tomorrow if not [usr] right [sys] give us a call back here we'll book it as an emergency overnight [usr] man thank you much man i i really appreciate that can i ask what your name is just just for reference just might make [sys] my [usr] things [sys] my name [usr] easier [sys] is but a anybody on this line can help you [usr] thank you much [pii] i appreciate you mate and i'll probably give you a call back fairly soon ok [sys] no problem [usr] thanks a lot thanks a lot bye bye [sys] bye [usr] bye bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help [usr] hiya my toy looks blocked up [sys] ok and do you ha but is gas cover home care cover [usr] pardon [sys] do you have a british gas home care cover [usr] no [sys] ok doke is it the only toilet you've got in the premises [usr] but it'll do tomorrow if it's [sys] right ok the [usr] got me [sys] it's just obviously the weekend it's emergencies only but they are [usr] that's [sys] more expensive [usr] that's perfectly all right no problem [sys] ok doke what i'll do then if i can take your details i'll make sure the local office can do this and we'll see what availability they've got as a priority for tomorrow we'll book it in with that anyway [usr] ok [sys] if [usr] tomorrow [sys] they do [usr] or tuesday [sys] cost [usr] tomorrow [sys] cost wise we're looking at £180 that includes va and it's payable cash a card on the day nine times out of 10 they'll be able to rod it jet it clear the blockage if it's a bigger issue than that they'll quote you for it but i say most of the times whether it be the toilet just just rod it and jet and sort it out [usr] right it's 100 and 80 quid plus vat [sys] 180 including vat [usr] included in that right right can i get back to you i'll have to just ring [sys] of [usr] the landlord [sys] course [usr] i'll just have to ring the landlord up see if he'll pay that money [sys] right okey doke and would he be paying for that would you be paying for it and getting it back from him or how would it work you [usr] i'll be paying [sys] you pay for it right all right no problem we're here 24 7 [usr] ok then thank you very much [sys] okey doke thanks [usr] bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [pii] [pii] how can i help [usr] hi good evening excuse me i called earlier and i booked for this coming monday [sys] ok [usr] for a drainage issue if if you can just remind me about the price [sys] is it are you a british gas customer or is it [usr] no [sys] a [usr] no no no no no no no [sys] ok it's the price is 100 and £80.01 801 block and train [usr] if if the issue is unblocking drainage right [sys] yes that's correct [usr] ok and this is on the weekdays or the weekend [sys] weekdays [usr] ok and what about the weekends [sys] weekends are it's going to be £225 on saturday between [usr] ok [sys] eight [usr] and [sys] and [usr] what [sys] six [usr] about [sys] and [usr] and what about if there will be any parts or something it will be additional cost right [sys] if there's anything stuck inside [usr] no no i mean if for example if they're gonna buy any parts or something because i'm not [sys] it's [usr] sure [sys] just one price you will pay just one price there's [usr] and what [sys] no other [usr] the [sys] price [usr] what about the parts if they might buy anything for me to solve [sys] it [usr] the [sys] depends [usr] issue [sys] if if if it's going to be unblocked by using the heavy jet wash or other equipment that's fine if they think there's a drain which is blocked collapsed or anything then they will tell you what's the price [usr] ok it might be an additional price top of what you told me [sys] but normally it's a fixed price to unlock a if there's any other separate work needs to be done they will tell you we're the same [usr] ok you told me 180 on the weekdays [sys] 1 80 yes [usr] and on the weekends [sys] on saturday it's going to be during the day time it's £225 on saturday between eight and six and [usr] or [sys] after [usr] two [sys] six o'clock it's going to be £260 sunday it's going to be during the day time between eight and 6 £237 and after six o'clock it's going to be £286 [usr] ok thank you much thank you bye [sys] thank you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at data on demand how may i help [usr] hi i'm making an inquiry really we've got an old farm building here that's got lots of drains coming off it and we want to understand where they all go i was hoping well wondering whether or not you'd provide a drain mapping service using cctv or [sys] we could do a cctv survey is it a business or a private address [usr] it's a private address but you'd probably be paid through a business [sys] right ok [usr] it's not [sys] it's just the charge [usr] a it's a farm [sys] is different [usr] it's a farm it's it's [sys] do you need [usr] it's [sys] to [usr] a business [sys] know a price for doing this [usr] yes we need to understand [sys] right [usr] the sort [sys] ok [usr] of rough [sys] what i'll need [usr] rough [sys] to do is [usr] price [sys] get you through to the local office can i take your post code [usr] [pii] [sys] that's ok i've got a phone number for the local office there do you have a pen [usr] i do [sys] it's [pii] [pii] [pii] [usr] [pii] and where's that office in [pii] [sys] i'll tell you now it's [pii] [pii] i know they're very busy at the moment in [pii] due to all the flooding you'd have to see when they could do with that and what they charge [usr] we're [sys] you [usr] we're quite a long way from [pii] [sys] the [usr] that [sys] nearest [usr] thing [sys] of [usr] it's an [sys] it's [usr] hour [sys] the nearest [usr] and [sys] office [usr] an hour and a half to get here ok i'll i'll i'll try [sys] absolutely [usr] and see what they say [sys] ok [usr] thank you [sys] thank you [usr] cheers [sys] bye [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] 22 [sys] we can get you to the right team if you need any help with a drainage [usr] ok [sys] problem press [usr] did [sys] one [usr] you [sys] if you require our plumbing services press two [usr] call me [sys] or [usr] on friday [sys] if you have an existing home care policy it's three [usr] i say something [sys] did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you've reached as at dino how can i help [usr] hi we have a blocked toilet i'm pretty sure we had some contractors in this week fitting a bathroom and they were flushing a kitchen roll and we didn't realize until afterwards and now our toilets are blocked and we can't use it we've tried a plunger but it's not working [sys] ok have you got a cover with british gas for plumbing and drains [usr] if i got cover no i'm their british gas is my energy provider but i don't have any cover with them [sys] that's fine and could i get the postcode [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] yep [usr] zero hotel [pii] [sys] that's fine and is there every single toilet that's blocked [usr] we only have one toilet [sys] ok that's fine how it works is there's no call out fee the engineer would come and take a look at the work provide you with a quote we'll we'll be able to get someone out tonight the quote you receive would be 286 [usr] ok [sys] you could say obviously yes or no to that and it's payment upon completion by cash or card [usr] ok ok the do we can we say no to that if once they're here or a does it have to be now [sys] once they're there they provide you the quote it should be 286 you could say yes or no to them there [usr] ok [sys] but if there's further work to be done to get the drain unblocked then you'll let yourself know and provide you with a quote [usr] ok brilliant that'd be great [sys] perfect and [usr] is there is [sys] sorry [usr] there any cheaper tomorrow is it because it's a late on a sunday [sys] weekends and then past 6 p.m. is more if you if it was done tomorrow you'd be looking at around 100 and 80 [usr] 100 and 84 l 280 we can do it tomorrow [sys] that's fine sorry you didn't say the postcode could i just take it again please [usr] it's [pii] [pii] [pii] [sys] and the first line of address [usr] [pii] would you mind if i give you a call back please sorry just having problems in the bathroom now [sys] that's fine [usr] thank you [sys] take care bye [usr] bye | 7Quote
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[sys] your call is now first in line and will be answered by the next available representative good afternoon how can i help [usr] hi i was hoping to book in a service for my boiler and also you guys fitted a vented cylinder for me [sys] that [usr] last [sys] you've [usr] year and i wanted [sys] come [usr] to get [sys] you've [usr] that checked as well [sys] come through to dino you would need to film british gas [usr] why do i need to call british curse [sys] because then they they would raise the job for you are you a british gas customer [usr] no [sys] no ok [usr] no [sys] i don't think we serve boilers [usr] right ok that's fine i thought you did [sys] no no no dino no dino rod we don't fit or serve as boilers [usr] right ok she fitted my invented cylinder that's all [sys] we [usr] i just presumed [sys] can [usr] she did [sys] do [usr] boilers as [sys] no [usr] well [sys] we [usr] but [sys] can do all the wet stuff but obviously [usr] ok [sys] boilers because it's gas [usr] right [sys] that no [usr] i see ok [sys] we're not gas [usr] i need two separate i need two separate ones do i [sys] obviously we can come out and check your your cylinder but obviously [usr] ok [sys] the boiler would need to be serviced by a gas safe engineer [usr] ok that's fine for some reason i thought i could get someone to do both but that's unlikely [sys] well [usr] is it [sys] we certainly wouldn't be able to do both for you obviously we [usr] no [sys] can do the cylinder but certainly not [usr] ok [sys] the not the boiler unfortunately [usr] ok that's fine it's just i know if the cylinder is not not looked at it's not the the warranty is not valid on it which is the problem i had with the last one which melted and flooded my house i do want someone to look at it but how how much is it for a aaa check [sys] that [usr] of it [sys] i'd have to pass you through to the plumbing department because [usr] ok [sys] i myself i'm in the drains department and i'm not up [usr] ok [sys] to scratch with what they what they on demand prices are to speak bear with me two seconds i'll just pass you through to the plumbing department can i take a postcode [usr] it's ip 13 nine ft nine foxtrot [pii] [sys] bear with me two skins mines are currently busy for a short while and your call will be answered on hold but we will be back with you soon hello thank you for holding you've been passed through to plumbing how can i help [usr] hi i was i was looking to get a price to see if someone would be able to come and check my ted cylinder that you fitted for me last well [sys] how [usr] about a year ago now probably maybe just under a year ago and it just needs to be serviced or checked over apparently for the warranty to be valid [sys] ok checked over for the warranty to be valid [usr] i don't know if it's a service as such i think it just needs to be looked at i i don't know what you need to do with it to be honest but the warranty is quite specific it needs to be serviced or checked once [sys] right [usr] a year [sys] right bless you no worries and what was your postcode [usr] it's [pii] [sys] yes [usr] [pii] [sys] and the first line of your address [usr] [pii] [sys] [pii] lovely bear with me two seconds and i'll just have a look into this for you all right [usr] ok [sys] thank you [usr] thank you thanks [sys] on hold but we will be back with you soon thank you for calling our staff will be with you as soon as possible [usr] right [sys] hello thank you for holding i'll just have a look into this for you and that is definitely something that we can do and my operations manager has advised that it would cost £96 including va t [usr] ok that's fine i mean that was certainly certainly what i was [sys] you [usr] expecting [sys] say [usr] i i you don't do because i i need my boiler serviced as well you don't need boiler [sys] no [usr] service in the other [sys] no [usr] guy [sys] unfortunately [usr] was telling me [sys] we [usr] is [sys] we [usr] that [sys] don't [usr] right [sys] we don't look into boilers [usr] right i didn't know that what what i'm just gonna do i'm gonna see if i can get someone who can [sys] fine [usr] do both because obviously i'd rather have someone that can do both rather than get two separate people out if i can't find anyone that can do both and i'll i'll come back and i'll book i'll book it separately if that's all right i'll give you a call and book someone in but see [sys] bless [usr] if i can [sys] you [usr] find [sys] no [usr] someone [sys] worries [usr] locally [sys] that's absolutely [usr] who can do [sys] fine [usr] both [sys] if [usr] for [sys] you [usr] me [sys] just give us a call back if you've got no luck and then we can get that sorted all right thank you thank you [usr] all right thanks very much cheers thank you bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning to to [pii] talk to [pii] how can i help you [usr] i don't know what's happened but the drain going out the house is blocked [sys] right ok do you have an account with british gas home care that covers this work [usr] no [sys] ok you'd be paying for this work sir yes ok is it residential property [usr] yes resident [sys] can i take your postcode thank you [usr] [pii] [sys] [pii] [usr] [pii] british [pii] [sys] right ok and have you ever used di rob before [usr] no [sys] what's the first line of the address thanks [usr] [pii] [sys] ok before booking engineering are you aware of the prices down or charge or do you want me to go through it with this [usr] they go through [sys] ok how it works is no call out fee itself a standard unblocking of a train is £180 that is inclusive of v ac and that is payable upon completion of the work to the engineer on site [usr] ok and how quickly can we have [sys] i'd [usr] some [sys] have [usr] work [sys] to check the system i'd have to check your details do you want me to book a job in [usr] no no i was just wondering how quickly we could get [sys] well that's [usr] from [sys] what [usr] the [sys] i'm saying i'd [usr] would [sys] i'd have [usr] it be [sys] to [usr] somebody [sys] take i not say when we can get somebody out and let her take your details [usr] ok all right no worries i'll come back [sys] ok [usr] to you [sys] no [usr] thank [sys] problem [usr] you [sys] thank you cheers [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british [usr] it [sys] gas [usr] all down [sys] please listen to the options carefully we can get you to the [usr] probably [sys] right team if you need any help with a drainage problem press one if you require [usr] i you [sys] our plumbing services press [pii] [usr] today [sys] or [usr] you [sys] if you have [usr] that [sys] an existing home care policy [usr] god [sys] it's three [usr] i get just start talking and see if that works [sys] i'm sorry i did did that you can now book drainage services online in a few easy clicks visit dino.com [usr] yes [sys] for details alternatively please hold and your call will be transferred to a customer service advisor [usr] said the teacher was nobody [sys] we [usr] wanted [sys] record [usr] that [sys] calls for quality [usr] the [sys] and training purposes [usr] thing the thing is what [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to diner [pii] speaking how can i help [usr] sorry i thought i was only wondering how much it would cost for they could drain them blocks a sewage drainers [sys] what what's wrong with the drain is it completely blocked the blocks are overflowing [usr] it's just blocked it is it's it's it looks it's going down very slowly but it's blocked [sys] ok and do you have a toilet that you're able to use [usr] do i watch are [sys] do you have a toilet you're able to use [usr] where will as for live notices block you when you're using it it's googling [sys] ok there's no call out charge the starting price between monday friday eight and six is 100 and £80 which includes the 18 [usr] ok how much will be today [sys] we've not got any availability unfortunately what's the postcode of the address [usr] [pii] i could i could probably hang on to next week i expected me [sys] 741 ok you probably are looking the next availability wednesday thursday next week [usr] ok then right that's ok i'll try that on to then ok that's lovely [sys] alright [usr] thank you for that thanks [sys] sorry [usr] much [sys] about that [usr] thanks [sys] take care [usr] bye [sys] bye [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com [usr] everybody's [sys] for details [usr] going online [sys] alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] at how can i help [usr] i've got a blocked drain i just needed somebody to call out if they can [sys] do you have a british guest home care policy or would you be looking for a one off engineer [usr] one off engineer don't have a british gas policy [sys] that's fine you've come through to the right department then can i just confirm that this is your home address that you live at where the issue is [usr] yes it is [sys] yes can i just take your post code just to check we're taking booking for that area at this moment [usr] [pii] [sys] that's fine and can i take the first line of the address [usr] [pii] [sys] ok and you say you've got a blockage [usr] i've got a blockage er the man hale's full of water right [sys] ok i'll just run through the cost with you the call out itself is free of charge the price to unblock the drains monday to friday between eight and six that's from £170 [usr] ok [sys] if you do proceed you would pay directly to the engineer on completion is that ok [usr] by credit card [sys] that's fine it takes cash or card can i just take your name please [usr] mister [pii] [sys] and can i also take your contact number [usr] [pii] [pii] [sys] perfect is there anybody in the property that would be classed [usr] i [sys] as [usr] just [sys] vulnerable [usr] i mean if you tell me a time i'll wait for them how long do you think it's gonna be [sys] i will have to have a look to bring up the appointments can i just confirm if there's any health issues in the property [usr] no [sys] that we need [usr] there's [sys] to be made [usr] no health [sys] aware [usr] issues [sys] of [usr] nothing [sys] ok the manhole is full of water is it affecting anything inside the property [usr] no it's just on the outside and we're on the outside it just needs clearing from the outside [sys] just one moment i'm just gonna load up our availability ok we've got an appointment tomorrow afternoon between one [usr] no [sys] and six [usr] i need [sys] is the [usr] it [sys] next [usr] today [sys] appointment [usr] i needed it today [sys] no we don't we don't [usr] you done [sys] have anything today [usr] ok [sys] sorry [usr] i'll get on to somebody else thank you bye [sys] ok no problem thank you bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] a cctv grand is that 1912 awesome [sys] gas speaking how can i help [usr] hello yes i wonder if you can help me we're selling our house and the surveyor has pointed out that we need to remove a surface pipe insert from the foul front foul water chamber and reconfigure it into the surface water drainage network or a cycle [sys] ok [usr] and i wanted to find out what the cost of that would be [sys] they'd have to quote you for that they'd have to come out and quote [usr] ok [sys] what's the post code and i'll put you through to the local office [usr] ok [sys] they may be able to give you a ballpark figure for it but i'm almost certain that they're gonna have to come out and quote [usr] right [sys] you [usr] ok it's d a 15 nine a l [sys] what i'll do is i'll give you the local offices number but i'll put you through as [usr] lovely [sys] well [usr] thank you [sys] it's [pii] [pii] [pii] [usr] lovely thank you [sys] i'll put you through now [usr] thanks [sys] [pii] services please press option one if you have a terrain or would to discuss an engineer's visit option two for quotations option three for cctv inspections and repairs your call is being transferred please hold [usr] right that's right | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you to dining my name is [pii] how can i help [usr] hiya i've got a blocked drain outside on my patio i thought it was just coming from the sink and washing machine but it seems to be the whole from the bathroom system as well is that [sys] ok [usr] something you could come out and look at and help with [sys] ok what's your postcode please [usr] [pii] [sys] sorry [usr] [pii] [sys] did you say [pii] [usr] [pii] [sys] [pii] do you have any cover with british gas for your plumbing andras [usr] any what sorry [sys] any plumbing or drains co policy cover with british [usr] no [sys] gas [usr] i don't think [sys] ok [usr] i did join homeserve but i don't think it starts until the end of december cos i've only recently just joined [sys] ok ok and what's the first line of your address please [usr] [pii] [sys] is that [pii] ok problem and what is your name please [usr] ok [sys] sorry [usr] [pii] [sys] ok and your contact number please [usr] [pii] [sys] [pii] yep [usr] [pii] [sys] yep [usr] [pii] [sys] ok and this is a domestic property [usr] and say that again sorry [sys] is it a domestic property for domestic purposes the house [usr] just house just home [sys] ok and is there any vulnerable person within the house [usr] bye [sys] ok you said it's it's the essentially is it your kitchen utilities and the bathroom [usr] it's everything [sys] 342 [usr] the toilet bath sink [sys] is it in your patio now [usr] patio [sys] overflowing [usr] and say that again [sys] is there is there any overflow into your power or rings or [usr] overflow to the bath [sys] not in the [usr] sorry [sys] patio [usr] it keeps [sys] is [usr] cutting [sys] there any [usr] out [sys] is there any anything overflowing externally or next to your party or waste water or anything [usr] i can't i can't use the washing machine to [sys] ok [usr] the bath full i can't empty that because i it's gonna run into the road and [sys] ok [usr] now where it's it's i didn't realize that the toilet that had been affected but i've just lived up lifted up the manhole cover and it's up near the top i think and now if i empty the bath it's gonna be running into the road [sys] ok alright bear with me just gonna look for a time slot just gonna look for a time slot [usr] no you just [sys] the first available date i can get for you is tomorrow [usr] that would be great thank you [sys] ok now the engineer will give you a quote when he arrives and looks at what he's doing if you accept the quote you can then pay by cash or card if you refuse it no work gets done but you won't get charged but there's [usr] ok [sys] no call [usr] you [sys] option [usr] can [sys] ok [usr] give me you can't give me a rough price of how much it would cost [sys] no because because it's he has to see what's going on and because it's also because it's a weekend if it's a weekend you would normally it would be 180 from monday to friday it being saturday it's not christmas eve it's not it will be 2 to 5 is what [usr] 225 [sys] you'd be looking at [usr] what for [sys] that [usr] the call [sys] includes [usr] out [sys] the work no that includes the work and va t [usr] ok 225 ok [sys] yes [usr] that's [sys] right [usr] fine [sys] alright no worries just listen out for your phone ok [usr] brilliant thank you very much [sys] no worries cheers take care now [usr] thank you bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer [usr] that [sys] service advisor we record calls for quality and training purposes good evening for calling dino you're speaking to [pii] how may i help [usr] i love i spoke to you this afternoon back end of this afternoon regarding a plumbing emergency in my home i have an emergency cover with accident insurance you gave you took me details said someone would be out within the next hour or two and obviously i i explained having a disabled child he's not able to use the facilities i'm gonna i'm gonna i'm gonna have to need some special care for him if he's gonna go into the evening no one's been or no one's called back i was just wondering what was going on or is there an issue or [sys] right were you were you given aaa dy number at all or [usr] i don't know ok again [sys] no let me take your post code [usr] it's [pii] [pii] [sys] and what's your name [usr] mister [pii] [sys] just for data protection could you please confirm your address [usr] [pii] [sys] ok just bear with me just bear with me let me call the engineer for you [usr] is there any problems is there though [sys] well i don't know if [usr] all [sys] you'd [usr] right [sys] me to call the engineer [usr] that that's [sys] to see when [usr] fine [sys] he's coming [usr] no problem love at [sys] i'll [usr] all [sys] just put you on hold [usr] ok thank you [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation hello there [usr] are you ok [sys] hi thanks for waiting i've spoken to the engineer he said he's on a job now he should be another 10 15 minutes and then he'll call you and you are his next job [usr] that's good then all right then ok [sys] it's just he's obviously just an emergency plumber he just gets he [usr] as long [sys] just [usr] as it's [sys] got [usr] absolutely [sys] these emergencies [usr] as as [sys] backing up [usr] long as i know someone's coming otherwise i'll i'll take my son in and his mum to a hotel [sys] no that's absolutely fine just keep an eye out on your phone because it will be a number that you don't recognize [usr] that's [sys] can [usr] that's [sys] i just [usr] fine [sys] check your number [usr] that's what i'm calling [sys] i've got [usr] on now [sys] this [usr] sorry go on [sys] well let me because i i'll read it out from here [pii] [usr] yes [sys] [pii] [pii] [usr] that's me [sys] brilliant that's fine it is down correct that's no problem [usr] hello [sys] he'll call you in about 10 15 minutes [usr] all right then ok thank you thanks thanks bye [sys] all right thank you [usr] bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at dino how can i help [usr] good morning i have got got a he and seek excuse me sorry i've got a blocked kitchen sink i was trying to say [sys] ok no that's ok and do you have any form of british gas home care cover for the property [usr] i [sys] or is it a one off booking [usr] it i don't it's a one off booking [sys] ok and to have anything unblocked with ourselves it starts at 100 and £80 that's 180 and includes va t and it can be requoted by the engineer if it's more complicated or requires any specialist equipment but only if you're happy would we go ahead if not you're under no obligation [usr] ok i might come back to you if that's ok [sys] certainly that's not a problem at all [usr] thank you very much bye [sys] have a nice day [usr] bye [sys] bye now | 7Quote
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[sys] thank you for calling dina road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking good afternoon [pii] [usr] hi good afternoon i was wondering if i could book an appointment for someone to come and block [sys] what's [usr] some drains [sys] the post code [usr] for if possible external drains [pii] [sys] sorry just bear with me let me see if i can get an engine out there before we go any further [usr] thank you [sys] hi i do apologize but the best i can do now will be monday [usr] right [sys] did you [usr] monday [sys] want to book that in or [usr] ok thank you very much i'll have [sys] alright [usr] no no no i'll have a few other people and then if if if [sys] no [usr] i'll [sys] worries [usr] give you [sys] thank [usr] a call [sys] you [usr] if [sys] bye [usr] if we can't do better than monday thank you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service at via we record calls for quality and training purposes good afternoon you're through to dino [pii] speaking how can i help [usr] hi i'd just a quote please for a blocked toilet [sys] is there a domestic or commercial property [usr] domestic [sys] domestic and do if you've got british gas home care cover or is it just a one off job [usr] no [sys] you're looking for [usr] i i don't have their home care cover no [sys] that's not a problem the prices are from 100 and £80 including va t there's no call out charge the engineer the engineer will come out inspect it give you the exact quote if you decline it you won't be charged anything [usr] right [sys] if you go ahead with it do [usr] ok [sys] the job there and then [usr] right ok then all right thank you i'll i'll come back to you thanks [sys] no worries take care [usr] all [sys] bye [usr] right bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to diner my name is [pii] how can i help [usr] hello good morning i have a problem with the drainage in my garden if the main was drainage is blocking at the moment i would to ask which is the earliest availability you can have someone to come to help me with that [sys] it won't it won't be today the earliest possible time will be will be tomorrow [usr] ok can i ask about the pricing [sys] is is it commercial or domestic [usr] sorry [sys] is it a commercial or domestic pro property [usr] domestic property is is my private [sys] ok [usr] property [sys] if it's the based on availability if it's if the job gets carried out between 8 a.m. and 6 p.m. on a monday to friday it's 100 and £80 which already includes the a t [usr] already with the vip [sys] that [usr] ok i can book with that online is that all right [sys] you can book it [pii] i can book it for you it's up to you [usr] ok let me check the with my wife what time he can at home tomorrow maybe i will be back otherwise i'm gonna try to do it online ok thank [sys] ok [usr] you [sys] sure [usr] much [sys] no [usr] cheers [sys] problem [usr] bye bye have a good day | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] teenage [sys] if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an e a dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com [usr] it was first time british co [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers [usr] i order [sys] we're [usr] something [sys] here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good evening thank you for calling dino you're speaking to [pii] how may i help [usr] hi there i'm just wondering if it's possible to have someone come out we've got a a problem with our drain i'll let you speak to my husband because he knows more about it than me [sys] no problem [usr] sorry [sys] hello [usr] hi we've had a intermittent problem with the drain in the house it's a rental and we inherited it with it every once in a while the drain will of the soil waste will block and usually i can remedy it with the hose pipe and willpower but it's now backing up through the shower and i don't [sys] all [usr] know where [sys] right ok [usr] i don't know where the water's going i've tried flushing it tried flushing the toilet and it's it's it it was raising to the lip and then slowly going back down but there's [sys] sure [usr] no evidence to suggest that it's going there's i i'm looking at the soil pipe now and there's no water coming out of it it's it's making me worry you don't know where it's going [sys] ok no problem can i ask do you have british gas home care cover [usr] no not [sys] can [usr] as far as [sys] i just [usr] my work [sys] take your postcode ok can i just take your postcode to check we're booking in your area [usr] sure it's [pii] [pii] [sys] and can i just ask due to your wife's accent are you based in [pii] [usr] we are yes [sys] ok just because obviously you've got tuesday as a bank holiday as well i'm just let me just bear with me because [usr] sure [sys] there was a note about just checking because we've got some new areas that we're not booking [usr] ok [sys] at the moment i just need to check if that let me put you on hold [usr] sure [sys] and i'll i'll quickly just call my manager just to check whether we're booking with this one [usr] ok [sys] bear with me [usr] thank you [sys] hello there sorry just bear [usr] good [sys] with me what i'll do is i'll run through the cost now and i'll run through everything in the hope that somebody will answer me because i know our plumbing side of this of this local office isn't taking bookings [usr] ok [sys] but i need to check obviously for drainage whether we are or what i don't want to do is promise you something to find out that we're not taking bookings [usr] no problem [sys] obviously we would deem that as an emergency have you got another working toilet [usr] no it's [sys] no [usr] all coming off the same it's all feeding back through the same loop [sys] that's fine we would deem that as an emergency we would certainly if we're booking in that area which hopefully somebody should give me an answer very soon about we [usr] ok [sys] could book that for this evening the price for a standard unblock would be £260 [usr] ok [sys] is that ok with you [usr] it's it's not our property it's a it's a rental [sys] would [usr] the landlord [sys] you would you be paying [usr] it would be the landlord paying [sys] right then [usr] a we [sys] i would [usr] could we [sys] need [usr] could [sys] him [usr] sorry say [sys] hey [usr] again [sys] and then he [usr] we could we could pay and he could probably he could pay us back [sys] ok just bear with me he's [usr] sure [sys] not answering me just bear with me let me put you on hold again bear with me [usr] ok [sys] hello there what i'm gonna try and do is i'm going to try and see if that local office is still open before four to get a confirmation [usr] ok thank you [sys] i'm just not getting a straight up just bear with me i'm sorry i'll just pop [usr] that's [sys] you [usr] all [sys] on [usr] right [sys] hold again [usr] no problem cheers then [sys] thank you [usr] in yes you can see [sys] hello there hi i'm sorry although we are booking from that local office she said we are not booking for id postcodes we have absolutely no engineers in that area until the eighth [usr] all right ok no problem [sys] i am sorry that i've kept you long but [usr] that's all right that's all right [sys] i guess it's better to get that than to book you in for you guys to think we're coming and then we [usr] yes [sys] don't turn up i really [usr] ok [sys] do apologize and hope that you find somebody [usr] thank you very much i appreciate your help anyway [sys] ok thank you bye bye [usr] no problem have a good new year cheers [sys] thank you and yourselves bye bye [usr] whatever | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did [usr] bye [sys] that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes my name is [pii] how can i help [usr] hi i wanted to know if it was possible to get someone out to look at a block drain [sys] ok what what is your what is your your post code please [usr] it's [pii] [pii] yes [sys] and what's the first line of your address please [usr] it's [pii] [sys] ok bear with me a quick second ok just at the earliest we'll be able to get someone out will be monday [usr] is there no one that can come out today [sys] what's the issue that you have today [usr] what it is it's been this for about a week now when we're not home during the day it's ok but when we use the the pipe into the house is ok but it's the main drain the away drain it's just in the garden it just gets really really blocked and it overfills and it really stinks and where we're the end house because it's over full the water's going out to the front the smell from the front [sys] i is is is there any sewage coming out or what what water is it is it or is it bathroom and kitchen waste [usr] it's when i i've been putting the mop to plunge it and there is dirt dirty water coming up [sys] ok [usr] and i have i've even put on gloves i've got my hand down there taking everything out but i can't get my hand to the actual drain because it bends [sys] ok [usr] i've even put some mister [pii] solution down there that hasn't worked when we're not home during the day the water does go down and there's a tiny bit left but this morning where we've just woken up and i've done the washing up i've gone in the garden and it is just full again [sys] ok bear with me a second let me see i'm gonna try and see is but i i internally is is everything usable the bathroom and the toilet [usr] everything's fine the toilet is fine the cos at first we thought maybe it was the drainage in the house but the drainage in the house is fine it's just the the actual main drain it's just not working it's just blocks [sys] i mean the the the only other advice i would probably say to see if we can get it if [usr] right [sys] there's gonna be availability for today's to call the local office directly and if [usr] cos i [sys] that [usr] called i called cos we're with essex and suffolk water and they're also connected to thames water i called them but they're saying because it's it's the house [sys] you're [usr] drain [sys] trusting [usr] a gull a gully drain they said they they won't come out for that they only come out for manholes they said it would just be a plumber well then i was told that i myself but i don't know i haven't got a clue [sys] because [usr] how to use [sys] iii i because because it's on on the boundaries of your property you would be responsible for it it wouldn't be [usr] ok [sys] a water [usr] i mean is it is [sys] i can [usr] it easy [sys] give you the number [usr] to [sys] go [usr] sorry [sys] ahead [usr] no i was gonna say if i was to buy a rod is it easy to use [sys] i mean [usr] right [sys] it it depends on your skill for really because it also depends on the issue but what i can do in terms of availability i can give you the number to the local diner office that covers your area if [usr] ohh ok [sys] they've got any [usr] perfect [sys] availability today they will book you in if they got availability today [usr] right [sys] do [usr] ok [sys] you do you have a pen please [usr] yes i do [sys] it's [pii] [usr] 01279 [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok lovely ok [sys] give [usr] then [sys] them [usr] thank [sys] a ring if [usr] you [sys] you have any availability today they will book you in ok [usr] ok perfect lovely thank you for your help [sys] too [usr] thank you [sys] bye bye [usr] thanks bye | 7Quote
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[sys] thank [usr] thank [sys] you for calling [usr] for calling [sys] dino [usr] d [sys] rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at dino how can i help [usr] hi i was wondering if you could come out for a a quote for some work that i need done we had a little bit of a drain issue at the house the other day and we were lucky enough to have some guys that were in the neighborhood we just caught them from another company and they went to fix the drain but they said something about us needing a new liner and we have some roots growing and then long story short we had waste coming from in the back of the house from a small a small grate and then in the front of the house where the main grate is it was all coming up they were able to to whatever the block was put it push it through but they said that to keep it from happening again we would need some additional work and i just i've used you in the past for our rental properties and i would just prefer to hear what you have to say and and and before i i make a decision [sys] ok and you said this was for a liner did you say [usr] well [sys] lining the drains [usr] i mean according to them we need a liner i'm i'm trying to read his handwriting here up blocked manhole just unblocked it and put my camera down the line to find looks rocks and drop it looks jam it needs to be we att ed i don't know and then rind [sys] right ok it's something that we could definitely have a look at if it does need lining it would be the local office that you'd need to speak to because they carry out that would that work of the lining of the drains it's not something necessarily that i can book in with it going through them they would check the availability provide you with costing to make sure that you're happy and then obviously if you are we can get somebody out to have a look at it and get that work done for you if i could take the post code for the area [usr] sure [sys] i could give you the office's [usr] sure [sys] contact number [usr] can i can i just clarify that your quotation is is is free correct no call out fee for the quotation [sys] yes certainly [usr] ok [sys] that's correct [usr] we're at [pii] [pii] [sys] [pii] [pii] ok that's fine let's have a look [usr] ok and ap apparently because we just moved into this house four years ago but apparently someone had built over i guess another manhole drain and it had come up through our carpet i think when he was pushing it down [sys] ok [usr] i i don't know i i at this point i'm just [sys] that's ok i have our local office contact number here just let me know when you're ready [usr] sure i'm ready [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and [pii] [usr] [pii] can i just read that to you one more time [pii] [sys] certainly that's correct [usr] great ok thanks much appreciate it [sys] not a problem at all have a wonderful [usr] thank [sys] day [usr] you same to you bye bye [sys] bye now | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to how can i help [usr] yes hi i need some help with locating a thames water manhole or drainage point and do you guys do [sys] ok [usr] cctv surveys [sys] what i'll do is if i just send to the property i'll get you the number for the local office who'll be doing the work i'll text it to you and then obviously you can call and make an appointment and they can give you an idea of the price [usr] ok sorry you need what the address [sys] what's the postcode please [usr] [pii] [sys] ok right i'll text you this number that's the local in the area then [usr] ok [sys] they can make [usr] brilliant [sys] an idea when they can come out [usr] ok great thank you much [sys] of people direct just to make sure you've got the what you need i'll send that to you now [usr] great thank you much [sys] all right thanks a lot bye bye [usr] bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] i [sys] if you require up did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi [usr] hi [sys] how can i help [usr] i've got a blocked kitchen sink it's not the trap trap underneath because i've cleared it up it's somewhere far down the pipe can you send someone [sys] ok is this regarding [usr] domestic [sys] a domestic property or commercial do you have at home [usr] no [sys] care cover for your pluming and insurance no ok [usr] [pii] [sys] can i take the post code please [usr] [pii] [sys] ok i'm just checking if the office in your area are taking appointments and by the looks of it they are and in regards to what you've described to me the soonest we'll be able to get an engineer sent out to you will be on tuesday next week [usr] i think that's she is far away i'm afraid [sys] that would be the [usr] ok [sys] soonest [usr] well i'll try someone else if i don't succeed i'll call you back thanks [sys] no worries [usr] bye [sys] thank you for calling in take care bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] at how can i help [usr] hi [pii] how you doing you ok [sys] i'm good yourself [usr] i'm good thank you it's just a quick call i i currently manage a block and the downs the flats on the lower floors are experiencing some blockages [sys] okey [usr] and [sys] doke [usr] i i wanted to find out your costs you call out check it's not a flat it's it's it's a whole a block the stack pipe 19 sixties block [sys] this this will be something that will need to be spoken with the local office of your area because it might be something that they'll have to quote you for it won't be something that i could be able to tell you price wise [usr] ok there's nothing you can [sys] do [usr] do [sys] you [usr] with [sys] want me to give you the contact number for the local office [usr] yes your local office [sys] it's it's it's it's [usr] sorry [sys] it's [usr] one second [sys] it's i know the franchise but within your area [usr] ok [sys] it's the classic of the local office cos it cos you you you you just everyone gets diverted to their head office which is ourselves [usr] no problem [sys] and then obviously we have our local offices branches as well can i take the postcode please pop [usr] it's [pii] sorry [pii] [sys] [pii] [usr] no sorry [pii] [sys] right ok [usr] [pii] [sys] [pii] right right it will be [pii] do you want the contact number [usr] yes please [sys] do that it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] perfect thank you [sys] no problem at all alright pal [usr] thanks thanks bye [sys] take care mate bye bye mate | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and you're through to dino my name is [pii] how can i help [usr] yes good morning or maybe good afternoon we have a problem with our drainage out our bath it would just won't drain at all wonder whether we could investigate someone coming out to try and unblock it [sys] ok what is your postcode [usr] it's [sys] please [usr] [pii] that's [pii] [pii] [sys] ok is this a commercial or domestic property [usr] no it's a it's a private rented property [sys] ok no worries and the first line of your address [usr] number [pii] [pii] i live i live on a school site the address is [pii] [sys] ok alright no worries i i but it but it's i'm assuming it's just a private that's where you live on on a military [usr] yes [sys] school [usr] that's right [sys] and what's your name please [usr] [pii] [sys] ok is this [pii] or [pii] [usr] [pii] [sys] ok and what's your what is your contact number please [usr] it's [pii] [pii] [sys] and is there any vulnerable person within the house [usr] no [sys] and do you have any plumbing or drains policy cover with gas [usr] no [sys] ok what that book how can i help you today [usr] the the bath will not drain away and also the wash hand basin in the bathroom which obviously are both linked to a single pipe somewhere and it's just solid blocked it just won't drain away at all [sys] ok do you have any other usable bathroom [usr] no [sys] or a washroom hm [usr] the only other thing we have is the sink in the kitchen [sys] thank you just looking in the time slot to see what's available [usr] ok [sys] i mean i can get someone else between now and around six [usr] fine whatever [sys] but just be with us obviously because it's a sunday the price is different [usr] no i [sys] because [usr] understand [sys] normally the price [usr] that [sys] ok ok [usr] i [sys] you [usr] unders [sys] can pay by cash or card in completion [usr] ok that's fine [sys] you pay attention to your phone as you will receive a call or a text prior to the engineer's arrival ok [usr] i mean just just use that contact number either by call or a text message what [sys] right [usr] i would do [sys] no problem [usr] is if i if i can have a a notification that someone's on their way and a and an approximate [sys] yes yes [usr] time [sys] you will most likely will be a call or a text yes [usr] that's [sys] that's [usr] good [sys] correct [usr] we the school is is a secure site we have a [sys] yes [usr] a security guard on the gatehouse and i'll need to let him know that someone's coming in obviously [sys] ok no problem you will get a call prior that won't be an issue [usr] ok [sys] but there is the two tickets good bye bye [usr] ok thanks [sys] bye bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help [usr] do [sys] with a drainage [usr] they're partners [sys] problem [usr] with british [sys] press [usr] gas [sys] one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] have to be whining [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to speaking how can i help [usr] yes hello i just wanted a a bit of general information if possible i'm just phoning on behalf of my son who's he's got a victorian property down in [pii] and they've got a problem with their drainage and it looks it's a bb drain do of a b and drain buchan buc and drain [sys] no you no we don't really well i don't anyway personally it'll probably be the engineers when they come out to have a look they can have a look [usr] right well my my question was going to be can you do do do your engineer sort out buchan drains would you be [sys] they'd [usr] able to [sys] have [usr] find [sys] to come [usr] out [sys] out and have a look really [usr] ok all right ok that's not [sys] i can i can pop you through to the local office and you can you can acquire it with them they assign the engineers to come out of the job [usr] i i just i would just to enquire as to whether you have experience in doing the we've used dina rod before on our own property but i think these drains are particularly tricky i don't know whether you you sort them out or not [sys] ok what's the postcode of the address i can allocate the local office for you [usr] well it's it's i i don't know the post code offhand it's [pii] it would be bn something or other i think bn [sys] i would [usr] one i think [sys] one ok that's fine let me transfer you through bear with me [usr] thank [sys] they will [usr] you [sys] they will [usr] very [sys] ask [usr] much [sys] for your post code just to let [usr] ok i'll have to look it up but thank you [sys] bear with me i'll just pop you through now [usr] thank you [sys] you're welcome [usr] be in two [sys] sting rider [pii] speaking how can i help [usr] yes hello i was just i'm just phoning at the moment for a little bit of advice and information [sys] hm [usr] i'm in there's my son has a property down in [pii] and it's a victorian property and they seem to have a problem with their drainage and i think it's probably something to do with the buchan drain or buchan trap do if your engineers are experienced in dealing with a b trap drainage [sys] in ham track [usr] a buck and trap [sys] ok let me find [usr] or b it's it it's it's spelled sorry i don't know if i'm pronouncing it properly but it's buchan buchan trap or buchan drain [sys] ok let me find out i am i am new do bear with me [usr] ok [sys] ok [usr] thank you and shoes drying hm i think maybe they need to come inside warm in here [sys] hello [usr] hello [sys] that's fine we [usr] hello [sys] hello yes we do [usr] you [sys] yes [usr] you do do what you you would know i know one of your engineers would know how to deal with it [sys] you you say it's a pacific [usr] is [sys] it's [usr] it [sys] called the drains are called the pacific thing sorry [usr] yes but they they they deal with these drains type of drains do they [sys] we we do [usr] is is there is there some is there someone i could speak to cos obviously i i'm aware that you're maybe not able to give me the information i'm asking about [sys] i was just to ask the manager and and she said not too sure what what exactly it hello [usr] hello [sys] we we we deal with all all blockages and drains [usr] right ok all right ok i'll i'll pass that information on to my son and he can get in touch if necessary [sys] ok perfect [usr] ok thanks [sys] thank [usr] very [sys] you [usr] much thank you bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening speaking how can i help [usr] hi there i have a blocked toilet in in seven how much does that you charge how does it work out [sys] if it's not an emergency between 8 a.m. and 6 p.m. monday to friday we charge 100 and £70 including vat and if it's [usr] see [sys] in if [usr] but how much [sys] it's [usr] is [sys] an [usr] that without [sys] emergency [usr] the vo two [sys] it's er one including the 81 70 [usr] but without the va t how is it [sys] is just a fixed price 170 117 [usr] ok minus 20% how much does that work out please [sys] right ok 1 3600 and £36 [usr] 100 and 36 [sys] yes [usr] did you say [sys] yes [usr] right ok ok maybe i'll call you back and and and is that to definitely unblock it or is there a time limit on that or how does that work [sys] no it's just a fixed price and we will come and unlock the drain and you will pay on completion [usr] the total is 1 70 did you say [sys] yes 100 [usr] ok i'll [sys] and [usr] call [sys] £70 [usr] you back thank you [sys] thank you | 7Quote
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[sys] thank you for calling dino our calls are recorded for training and monitoring purposes please [usr] i'm on [sys] choose [usr] the call [sys] from one [usr] here [sys] of [usr] at [sys] the [usr] the minute [sys] following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for reception if the extension number you are calling please enter us now [usr] turn that down a wee bit [pii] please [sys] good afternoon [pii] [usr] hello there i wonder if you help me with an enquiry please it's reference for a business we have a baggage from a disabled toilet [sys] sorry this line's really bad [usr] can you hear me ok can [sys] i can [usr] you [sys] hardly hear you [usr] can you hear [sys] just [usr] me now [sys] just about [usr] huh [sys] that's better [usr] can you can you hear me now yes yes [sys] just about [usr] we have a from a disabled toilet we my flush it it's running high now where we're that's going to an app it doesn't see any trace [sys] hello hello [usr] hold on i'll just hello can you hear me nice is that better [sys] hello [usr] hello [sys] hello [usr] hello can you hear me [sys] hello [usr] sorry can you hear [sys] yes [usr] me [sys] just about just about to keep dropping off [usr] you're all right sorry i i have a problem with a toilet going to hold water to get away [sys] whereabouts is the property [usr] just outside [pii] [sys] ok what is the address please [usr] [pii] [sys] is there any internal manholes [usr] on that route where it's going to i don't think it it could be going straight out but [sys] right ok [usr] i just can't be sure either [sys] right the reason i ask is if there's internal manholes it's more expensive and you need to send two people if there's only one manhole then it's £50 cheaper [usr] aye you're saying if there's one inside it's dear you have to send two [sys] that's correct [usr] well generally before in the past any time there's been ever a problem with it it's just going to the one manhole which would go directly outside there couldn't be any change in it unless there's something down the steer the bucket do you understand [sys] that's up to you it's really it's really your call whether you want one or two [usr] right and there's two people you mean right i understand and what happens if if that one person can get it on their own or can't get it what's the procedure there [sys] the way it would be is if you wanted one person i could get them up this afternoon [usr] yes [sys] if you can give me the postcode i can give you the prices with these options [usr] ok probably let me see i maybe need to check if it's suitable this afternoon because we're a business you see and it need to be suitable times of the day et cetera for working at it et cetera [sys] what's the postcode please [usr] bt [pii] [sys] et [pii] [usr] yes [sys] et [pii] that's 32 miles from us for one mass 195 plus fat for up to an hour for two it's 245 [usr] sorry 195 [sys] plus fat for up to an hour 195 plus fat for up to one hour and statistically nine times out of 10 we complete the job within the hour if you need two men it's 245 plus fat which i believe it's +294 gross [usr] 295 close right ok what's your what's your workload at the minute are you busy or what or [sys] it changes every single minute at the minute i can send someone up but i have call backs to doing stuff here and i could put the phone down and somebody could ring it away and take the next option two men is most of the teams are all one man teams and then for two men you have to pair them up two men isn't as freely available as as one man two man team would most likely be friday one man [usr] yes [sys] team would might be this afternoon or tomorrow depending on how soon you get back to me [usr] right ok let me [sys] alright [usr] come back here i need to see if it's suitable today but roughly it's 195 per an hour if it's an an extra half an hour what way does that work or an extra hour [sys] if i got anything that goes over the hour is £55 per half hour [usr] a £55 per half hour then right ok and there there there there's also a problem with a sink in the place too where the water's not getting away and we don't know where it goes to [sys] we have generally sinks is mainly dealt with by plumbers but we have what we call a hand machine which is a drill with a spinning 7 m auger that we can we can disconnect the pipe onto the sink and put it in the sink to spin round to clear the sink depending on bends and twists if it runs through a building and stuff [usr] yes [sys] the guys are quite successful at it [usr] you think there's a good possibility you could solve that right [sys] although i [usr] ok [sys] can't guarantee it over the phone but yes [usr] you could do the two jobs to have a look at them yes [sys] absolutely now time wise i don't know how long it would take whether it would be over the hour or not but statistically our jobs are done within the hour [usr] the problem i have with the location the site would be would be quite a busy area with the public it mightn't be suitable today because of where it's at and the location and time frame i'll have to come back to you on it [sys] just to let that if we do go back it's it's deemed a separate visit if we go if we go on the visit two it doesn't pick up at £55 it picks up at 195 again [usr] right aye i want £55 aye what's your recommendation [sys] my recommendation to be and and it's it's obviously it's to suit the needs of your business but i wouldn't i would try and get it all done at once to save the money [usr] i would agree yes i but if i rang back again it'd still be 195 for the two jobs [sys] i can't guarantee it'll be 195 for both jobs it's it's it's price per hour [usr] right [sys] if it takes the r to do both jobs then it's 195 if it takes over the r then it takes over the r i can't tell [usr] no i understand that i know what you're saying yes well le leave it i'll come back to you just see that it's suitable [sys] no worries [usr] first is that ok [sys] thank you very much sir [usr] what's your name sorry [sys] my name is [pii] [usr] [pii] thanks [pii] thank you [sys] thank you ma'am bye bye bye bye [usr] thank you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gap please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] trying the local number i just can't get a hold of anybody well i just never know [sys] it's really easy to book appointments online just visit dino dot com good morning you're through to [pii] how can i help [usr] hello there i was wondering if somebody could come out today i've got a problem with a drain i don't know if it's in inside or out [sys] no worries have you got british gas home turtle bar [usr] i've got british gas home care but they were saying there was an excess on that anyway i thought and they couldn't come till tomorrow [sys] right ok the appointments that british gas offer if you if you've got the home care cover with british gas then the appointments that they offer is pretty much the appointment that we've got in regards to the excess how much was the excess about £60 [usr] 60 -huh [sys] yes with it would be more [usr] i just i thought [sys] cos [usr] it [sys] it'd be a direct job [usr] i i'd i'd rather just get down the road out and forget about the british gas contract just now just someone can come today and sort this [sys] but what i'm saying is we are still diner that come out for british gas the appointments that british gas offer the appointments that we currently got as well [usr] it's [sys] the appointments [usr] the same [sys] are still the same [usr] right it's tomorrow [sys] you would be paying more for the exact same appointment [usr] -huh i when it said it was a 24 7 service i thought i could get an emergency plumber today [sys] no what happens is we book the appointment in when we've got the availability but our availability is the exact same as what we offer with british gas we don't offer it any different because it's british gas british [usr] right [sys] gas [usr] i talk to you then [sys] we all the appointments are based on the priority of what the job is [usr] a that that that's ok ok then i'll i'll i'll find someone else thanks | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at how can i help [usr] hi what it is we've arranged a call out earlier today the the engineer has called to say they're on the way but unfortunately the tenant hasn't told us and she's gone out we're we're having to cancel the appointment we have told the engineer we said to just come back to the office and let as well [sys] ok you you've spoke to the engineer and said that nobody at the premises may [usr] yy [sys] just wish to put rocking that's fine [usr] we've just said that we're not able to we we will want to book you back in but we don't she's she's not able to book getting it done and she's gone out knowing you were coming we don't know why she's done it but we can't unfortunately won't be able to let them into the place cos she's got the only [sys] ok [usr] key [sys] right that's fine not a problem at all what's the post code for the property [usr] [pii] three young yanker yankee alpha sorry i can't remember it [sys] no that's ok no problem at all and the first line of the address [usr] [pii] is how it is [sys] ok let's have a look i believe the engineer has closed that down that's not a problem at all upon speaking and letting him know he's he's closed it down that's not a problem at all [usr] all right that's perfect thank you much sorry about that [sys] no not a problem at all thank you for letting [usr] thanks [sys] us know have a great day [usr] and you take care [sys] bye now [usr] right | 7Quote
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[sys] to speak with someone about an existing job press one whether your drains blocked or your taps leaking truck good morning [usr] hi there i have a toilet in the house on monday but it's blocked again and i think [sys] right [usr] they [sys] have you got your post code [usr] it's [pii] [pii] [sys] and the first line of your address [usr] it's [pii] [sys] one second say [pii] [pii] yes [usr] [pii] [pii] [pii] [sys] and said you had this done on monday right give me two seconds it's not come up anything when i searched your postcode give me one second [usr] ohh right [sys] what was your name [usr] it's [pii] [sys] i do i mean we don't have any appointments on for for that address or or under your name for monday [usr] let me just have a look and see because he sent me an email as well i let me see if i can find it can not believe it er [pii] [sys] nope we've got no one called [pii] that works for [usr] is [sys] us [pii] [usr] we don't know rods [sys] big [usr] they [sys] bright [usr] were [sys] orange one i miss it [usr] that's weird [sys] was maybe maybe [usr] somebody [sys] one of the the the plumbing franchise franchise there's a dial plumbing [usr] m maybe [sys] in dundee [usr] or [sys] that's [usr] it could [sys] but [usr] be [sys] yes [usr] ok i'll give them a bad thing i'll [sys] right no [usr] i'll i'll [sys] problem [usr] email the guy and [sys] right [usr] get [sys] no worries [usr] back [sys] cheers [usr] then then [sys] bye [usr] ok [sys] bye [usr] thank [sys] bye [usr] you [sys] bye bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to [pii] how may i help [usr] hi [pii] i just spoke to the main phone number customer service and i'm trying to get a quote for some work to be done and he's given me an email address which he's bounced back i don't know if you can help me [sys] what was sorry carry [usr] well [sys] on [usr] he's he's given me [pii] [sys] ok [usr] it's bounced back does that does that domain sound familiar [sys] it doesn't it sounds a local office do you want to just give me your post code and what i can do is see for the local office what you need [usr] it's the north it's the north one [pii] one which she's given me [sys] ok if you just want to [usr] a [sys] give me [usr] one [sys] the beginning of your post code [usr] sure it's [pii] [sys] ok let's see [usr] that's the number i've called [pii] [sys] and is it for a blockage or is it for is it for drainage or is it for water [usr] it's blockage in the drainage [sys] let me just see do what i've gone and looked at this at a different let me try something else i normally have a i've started using a different tab to check postcodes but it doesn't give me the information i need on this i'm gonna do it the old fashioned way just bear with me only the 11th [usr] sure er le 11 we've had [sys] right [usr] a survey [sys] ok [usr] done we just we just we need a quote for doing the works [sys] that's ok [usr] and i must have taken [sys] just [usr] down [sys] bear [usr] the [sys] with [usr] email [sys] me while [usr] address [sys] i open [usr] wrong [sys] up the there is i have it is [pii] but it's spelled [pii] [usr] that's [sys] yes [usr] what it is then [sys] it's [pii] [usr] and is it is the domain dino east midlands dot com ok [sys] that's why it bounced back [usr] it's a different way of spelling me in isn't [sys] no [usr] it [sys] problem [usr] ok [sys] thank you [usr] alright [sys] bye bye [usr] thanks for your help let's see if i can see see if this one makes it through thank you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or [usr] don't [sys] if [usr] we [sys] you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of experts good afternoon thank you for calling home services you are through to how may i assist [usr] hi my name is [pii] i am in er [pii] [sys] right i mentioned [usr] and i have a question [sys] and i would [usr] regarding [sys] be [usr] a home care agreement [sys] i would be [usr] reflush [sys] that [usr] at [pii] [sys] been able to raise [usr] next thursday [sys] ok yes you can go on please what's the question [usr] yes we were expecting today [sys] ok [usr] a crew from er british gas [sys] you [usr] to come and do a power flash now [sys] but [usr] i was [sys] the maximum [usr] told [sys] take [usr] having [sys] up [usr] talked [sys] to eight [usr] to [sys] weeks [usr] an official [sys] to eight [usr] with the [sys] weeks [usr] british [sys] you [usr] guards [sys] have the option [usr] that the [sys] of [usr] engineer [sys] taking the complaint to [usr] is [sys] the ombudsman [usr] on its way and it was about 11 o'clock in [sys] thank [usr] the morning [sys] you [usr] now [sys] ok [usr] now we have a 3 30 no one is there and then daughter has received a phone call [sys] you regulation [usr] from to [sys] hm [usr] say that er you will do the [sys] very very [usr] flash [sys] serious [usr] and that you have booked a slot on [sys] i i want [usr] next [sys] pizza [usr] thursday now i have a question please [sys] that [usr] er if [sys] is something [usr] you are aware of this arrangement and how was it how was it agreed [sys] ok sky they handle our [usr] and [sys] plumbing [usr] what time [sys] if there's an issue with the boiler or radiator or your electronics produce gas would send an engineer a gas engineer but if it's a plumbing issue your power flashes your your blockages or anything to do with plumbing then it's it it is done by yes they are it is an arrangement we do have with with [usr] ok that's good i understand [sys] is it the same [usr] you [sys] range [usr] don't obviously know why why the [sys] same [usr] british gas chub did not turn up [sys] the [usr] and they said [sys] no [usr] he's on his way [sys] the british gas chap when when was he to to come in [usr] he's supposed to [sys] yes [usr] been here today today between eight and six to do the power [sys] no [usr] flush [sys] ok let me let me take a look what what what might have caused the misunderstanding there [usr] yes [sys] can i do you have a do you have a a home a home care account number [usr] home home care account number yes i have yes [sys] i'd love to be in there yes [usr] 10 minutes to i have [sys] they [usr] got [sys] they would [usr] to quickly look through homemade [sys] no that's ok if you don't have it [usr] no [sys] in front [usr] i've [sys] of you [usr] got [sys] that's ok [usr] it listen i've got it i've got it you ready [sys] ok [usr] for it [sys] yes [usr] 91 000 [sys] exactly [usr] 661 460 [pii] [sys] by the end of the day thank you [usr] and [sys] very much [usr] it's [pii] [sys] ok can you just confirm the full address and your full name please [usr] yes the full address is [sys] [pii] [usr] [pii] [sys] [pii] [usr] and my name is [pii] first name surname [pii] [sys] perfect thank you very much [usr] i have got a couple of more questions which you may to help me with [sys] yes of course [usr] we have got aaa house which has got five bedrooms and it's got the 17 radiators [sys] call back [usr] in it ok i would imagine that if it takes 20 minutes per radiator [sys] and [usr] it'll [sys] then [usr] come [sys] you start [usr] to quite a while [sys] ok [usr] to do the job wouldn't it [sys] no i i would expect that the engineer would take that into account [usr] yes yes very good and could you confirm for me who will pay you dine or who will pay you [sys] no this is this is covered you are covered for let me just take a look let me see what policy you have with us and i'll just confirm that for you ok yes you your central heating boiler is covered let me let me just pull the details completely do you mind holding the line for me please mr [usr] no not at all not at all that's [sys] thank [usr] ok [sys] you [usr] no problem [sys] thank you bye british gas is an inclusive company for all we are proud that our workforce reflects the diversity of the customer [usr] yes [sys] thanks for holding the line there i see that [usr] that's ok [sys] on my end it says that yes [usr] and [sys] there is a an appointment [usr] they using [sys] booked for today which is it's an all [usr] which [sys] day [usr] is [sys] appointment between 8 a.m. and 6 [usr] between [sys] p.m. [usr] 8 a.m. and [sys] it says here that the engineer [usr] it says [sys] is coming [usr] here that [sys] today if there is less than an hour remaining on the time [usr] but [sys] slot contact dispatch for an update if you need to change the appointment [usr] need to [sys] and [usr] change [sys] you are [usr] the [sys] ok [usr] appointment [sys] no that doesn't apply to you but i i just wanted to confirm that yes there is an appointment booked for today and as far as i can see we're still within a reasonable time for that [usr] but i i'm [sys] that's right [usr] glad that what you have told me just [sys] ok [usr] but as [sys] you need [usr] i said the [sys] a box [usr] two power [sys] on every [usr] flash 17 [sys] time [usr] radiators is going to take a number of hours [sys] number [usr] he can't do it today can he [sys] let me well that's that's what it says here i mean the the engineer would have canceled or maybe they would have rearranged for another date but that is something that they would discuss with the customer first they can't just rearrange a date without your consent because they have to find out when you'll be available again [usr] but as i said they spoke to my daughter and [sys] one [usr] she has [sys] i [usr] a message i am now [sys] [pii] [usr] phoning you back [sys] is [usr] to find out [sys] [pii] [usr] what is the message all about anyway we will we will expect somebody to turn up and make life even more complicated this person who is coming supposed to be an electrician because the job which is the change of british gas er boiler involves er some electrical work and he's coming electrician is coming we don't have we don't expect [sys] that [usr] to see anyone to do with a power flush today [sys] ok you you are changing your boiler today is that correct [usr] well not today no ii i still have to accept the quote but they won't allow me to accept the quote without the electrician's report [sys] that's the little man [usr] it's a bit complicated [sys] look the our engineer will get in touch with the with you prior to the appointment normally it would be an hour or 30 minutes prior to the appointment but this this job the job that was booked here i can say it it says it a repair to the central heating i don't believe this is the the last job that we are we are referring to but if you can just hold the line for [usr] i [sys] me [usr] have [sys] one more time i just need to search on the dino system to see if what notes they left there [usr] yes [sys] ok [usr] yes before you all go [sys] yes [usr] please note that we have a we have a contract with british gas home care agreement [sys] yes i do [usr] but we don't have a contract with [sys] yes sir i understand that is owned by british gas they carry out [usr] yes [sys] our plumbing [usr] it is [sys] jobs you are [usr] yes [sys] covered [usr] yes it [sys] with [usr] is [sys] with [usr] yes [sys] british gas it falls under if it's plumbing you won't be paying any extra [usr] yes [sys] cost for that [usr] yes thank you for confirming [sys] ok please hold the line for just a few seconds ok [usr] ok [sys] thank [usr] ok [sys] you british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you ok thank you mr i've just had a look [usr] yes [sys] yes [usr] hello [sys] sir i've just had a look and i can see that [usr] yes [sys] yes there is a job booked for the 12th under the brand they will come into the the reflush job and it it's gonna be a long one the engineer who's coming today i don't think he's coming through for the flash i think he's coming through to look at the central heating system prior to the flash job taking place do you understand yes [usr] ok it will be aaa diner engineer with who is going to come and look at look [sys] we [usr] at the [sys] went to [usr] look at how it's going to be done this reflush it he's coming to look at the system [sys] the whole time [usr] from the point of view of the reflush ok and alright and 10th 10th of october [sys] the [usr] is it [sys] the 12 [usr] the 12th [sys] yes yes [usr] ok [sys] see [usr] what's [sys] i see [usr] complicated really i just thank you for your time [sys] you [usr] but essentially they have been given the quote [sys] no [usr] and that quote is restricted [sys] you [usr] for seven days and we are already [sys] it [usr] in the day three of that quote [sys] do it [usr] and now [sys] do it [usr] i have to wait another [sys] ok [usr] another week or to next thursday it's going to be funny how to how we going to do all of [sys] ok [usr] this you [sys] no [usr] know [sys] what you can do is extend the quote i can put you through to our heating specialist and the new heating specialist and they'll be able to extend that quote for you because it's not your fault in this case it is our fault [usr] ok i fully understand and i'm grateful [sys] ok [usr] for that please [sys] ok [usr] do [sys] no problem i'm going to put you through please hold the line for me [usr] thank [sys] bye [usr] and bye [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you good afternoon british gas [pii] speaking how can i help [usr] ohh hello good afternoon i have received a quote er from british gas for installation of a of a new central heating boiler and i have the quote in front of me and it turns out that er british gas is unable to confirm this quote we would this done because there is a couple of things which need to happen before and that is electrical survey which is supposed to be done today and also er some a power flash needs to be organized which has been apparently set with your friends in for the 12th of october [sys] hm [usr] now looking at the quote this quote is valid for seven days and it's already saturday day and i'm worried that er it will be er not available when all this electrical work survey and i know's job will be done what what i'd to do is to extend [sys] ok [usr] the duration of the quote from [sys] that's [usr] seven [sys] that's find [usr] days [sys] your details and what's the post code of the property please [usr] the this number [pii] [sys] and the postcode please [usr] [pii] [sys] was that [pii] [usr] yes [pii] [sys] and a there we go ok ok right ok let me just bring up all the details [usr] ok [sys] the ok when the power flush is being done by dino did you say [usr] yes apparently although it should have been done by british gas today and now we have had the message that has been chanted to the i know on the 12th of october [sys] ok you're waiting for the pre electrical survey let's have a look at that one right ok i just need to ring through to the electrical team to see when they can do this electrical work the the the the quotation is fine for you it's no problem it's ok [usr] sorry [sys] the [usr] could [sys] quotation [usr] you repeat that [sys] is valid [usr] that's no [sys] it's still [usr] problem [sys] ok you're fine with that it'll be it's not gonna expire because you've got we've got it down that you want to accept everything that's fine [usr] ok it it can wait until [sys] it's absolutely [usr] after [sys] fine [usr] 12th of october [sys] but obviously [usr] can it [sys] we just need to get the electrical work booked in for you let me just [usr] i was i [sys] i [usr] was [sys] was just gonna [usr] gone [sys] ring through to the electrical team to see if they can give [usr] yes [sys] us [usr] yes [sys] a [usr] please i was told by the dino people today this afternoon that er this electrician is supposed to still come today before six [sys] hm right let me just ring through to them and see what's going on ok it won't be a moment all right thank you [usr] sure yes thank you [sys] hi i'm going to keep you wet in but i'm just on the other line to my colleague now she's just checking the diary for me to get the electrical work done it shouldn't be much [usr] yes [sys] longer she's just that the diary's just taking its time to load [usr] yep [sys] but we should be able to give you a date very shortly [usr] that's ok [sys] she's just sending me a message as we speak just one moment pardon [usr] would it be can you hear each other would it be [sys] this [usr] the the [sys] is just [usr] work [sys] the electrical [usr] itself [sys] survey [usr] or would [sys] that [usr] it be [sys] needs [usr] just [sys] to be done [usr] a preliminary [sys] first before [usr] survey [sys] we can book any installation date in for you we have [usr] yes i [sys] she's [usr] understand [sys] just sent [usr] yes [sys] me a message we can do tomorrow afternoon between 12 and four right or [usr] 00 yes i have a problem [sys] right the next [usr] tomorrow [sys] one would be the [usr] early [sys] would be [usr] in the [sys] tuesday [usr] morning only [sys] the 10th [usr] i'm afraid [sys] between er eight and 12 [usr] ok we would really the yes ok that's fine we would really need for this job to be completed by 20th or 21st of october [sys] i [usr] that means [sys] can't [usr] installed [sys] guarantee at this moment because i can't go into [usr] you going [sys] a diary [usr] abroad afterwards [sys] until the electrical work's been done i can't see what's available at the moment that electrical survey has been done it won't bring up any engineers until the electrical survey has [usr] that's [sys] been done [usr] ok you ok [sys] tuesday [usr] all right [sys] the 10th [usr] and you expect [sys] that's [usr] him [sys] ok [usr] to [sys] do you want [usr] do [sys] morning [usr] it on [sys] or [usr] tuesday [sys] afternoon [usr] good [sys] right let's [usr] morning [sys] get that booked [usr] please [sys] in now then just one second tuesday at 10 and then you've got the power flush on the 12 as soon as the electrical work's been done a survey they'll let us know straight away and then we can get your installation all booked in for you ok that's booked in there for tuesday morning [usr] ok [sys] the [usr] that's [sys] 10th [usr] great is it and the power flashes on [sys] as soon [usr] 12th [sys] as the electric call we've [usr] of [sys] been [usr] october [sys] done on the 10th on tuesday they'll let us know straight away and then we can get your installation all booked in for you then [usr] ok you you have been very helpful if i need to speak to you again is it possible to get [sys] they don't have [usr] touch [sys] a direct [usr] with you directly [sys] telephone [usr] through [sys] number [usr] direct [sys] but you [usr] telephone [sys] transfer to me [usr] number [sys] my [usr] please [sys] name is [pii] the number that brings you straight through to installations [usr] [pii] [sys] is [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and you [usr] [pii] [sys] can ask me if you want to ask me it's no problem no [usr] [pii] [sys] problem [usr] very good thank you for that help and the price can i just can i just repeat [sys] the [usr] the price [sys] quotation [usr] could [sys] i've [usr] you do [sys] got [usr] it [sys] the quote [usr] me please [sys] down [usr] what [sys] for you [usr] the the [sys] as [usr] price which [sys] £3259.60 16 [usr] £3259 60 pence that's [sys] perfect [usr] that's exactly what i want to hear that's great and er this will remain now even if this work on the 10th and the 12th and maybe some [sys] it [usr] other [sys] does [usr] delay [sys] yes it does [usr] in [sys] yes [usr] fixing [sys] yes [usr] it this price now stands it's all agreed yes [sys] no problem at all you're very welcome [usr] brilliant [sys] i'll speak to you at some [usr] [pii] [sys] point next [usr] thank [sys] week then [usr] you for [sys] ok [usr] your help [sys] thank you bye bye for now [usr] ok thanks bye bye bye bye bye | 7Quote
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[sys] thank you for calling dino odd partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon through to dino talks fran how can i help [usr] hi [sys] you [usr] this one in i'm in [pii] and i've got a black blocked drain i i what we do [sys] ok [usr] how much does it cost [sys] do you have an account with [pii] flew british gas [usr] no i don't know [sys] you'll be paying for the work ok just one minute thank you right what's the postcode thank you [usr] hd 50 ex [sys] sorry hd 50 [usr] ex [sys] ex echo x ray right and have you used any before [usr] no i haven't no no [sys] what's the first line of the address thanks [usr] it's [pii] [sys] [pii] ok but before booking anything in are you aware of the prices i know charge [usr] no i don't i just that's what i say how much how much does it cost what's what's this [sys] how it works is there's no call out fee itself a standard unblocking of a train where they use high power water jets is 100 and £80 [usr] bye [sys] that is inclusive of va t [usr] right all right well i i mean it's a it's a it's a the manual is down my drive i've got i've got a photograph if you want to have a look inside i don't know whether you're into [sys] no [usr] stuff [sys] i'm i don't [usr] that [sys] work in that area [usr] no [sys] i we [usr] sorry [sys] just send it to the [pii] [usr] right [sys] office do you want me to book a job in [usr] you better do if you can do please [sys] right ok it it's not the drains aren't shared with any other property [usr] i don't [sys] it's just your [usr] know [sys] drains [usr] no no it's it's it's the two it will be from one house to the next won't it but i've got [sys] right [usr] two [sys] well you need right ok what you d i won't touch that then because they they'll advise you to contact the local water board [usr] right that right [sys] they [usr] that's the first [sys] the water board would do that for free if the drains are shared between the we've had quite a few of these if the drains are shared by [usr] right [sys] different [usr] all right [sys] houses they do it free contact them first sir ok [usr] right all right i'll do that thanks a lot then cheers [sys] ok cheers [usr] cheers [sys] thanks [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from locked drains to burst pipes and busted boilers we're here to help good afternoon morning through to sales speaking how can i help [usr] hello i'm wondering if somebody can come and unblock a drain outside my house it's it's i'm an e an end terraced house and it's in the alleyway between myself and my neighbor i've been in touch with council and they've informed me that it's private land there they're not going to be able to do it for me [sys] that's good please i can have a look at it for you [usr] sorry [sys] can i take your postcode please we'll have a look at that for you [usr] yes [pii] [sys] that's fine that's that's something i can do come on and have a look for that's absolutely fine [usr] great [sys] no problem and the first line of the address sir [usr] sorry [sys] and the first line of the address sir [usr] it's [pii] [sys] [pii] no problem i'm sure it is a case of which unfortunately what you described is very much a private road i should be able [usr] yes [sys] to help no problem [usr] and you you need to put your wellies on to go and get the bins out [sys] that's everywhere isn't it i suppose you walk out the front door you put your allies on and it's just [usr] well [sys] you [usr] yes but [sys] capsize [usr] this is but this is two or three inches of water [sys] lovely but there you go [usr] when when do you reckon somebody can come [sys] it would be today you said [pii] [usr] no [pii] [sys] sorry [pii] today [usr] today and that's [sys] this [usr] that's [sys] is also [usr] great i'll be i'll be in for the rest of the day anyway [sys] got you this is a residential [usr] and [sys] address [usr] have [sys] you [usr] any idea how much it's gonna cost me [sys] i'll send you to that as well which is not a problem in json you you don't have p tren cover at all do you [usr] no [sys] no in terms of this a starting price is 100 and £80 all in [usr] ok that's fine and could you take a card card [sys] absolutely [usr] payment [sys] absolutely [usr] that's fine great ok well i'll see somebody later today then [sys] no worries ok ok and is there any vulnerabilities at the address it by [usr] sorry [sys] anybody who's vulnerable or any health issues that need to bear in mind [usr] no no no [sys] last year no worries okey dokey that's great now could you please take your name [usr] yes it's missus [pii] [sys] and contact number please [usr] [pii] [pii] [pii] [sys] ok [usr] or this number i'm ringing you on now [sys] no [usr] which is the landline number [sys] that's fine ok and obviously you said there's no vulnerabilities or [usr] no [sys] any of that ok in terms of this is as mentioned is an operation quote if you do agree to no ration quote you can pay by card cash or bank transfer i'll take it from there for you [usr] right do i do that with you now or do i do it with whoever comes [sys] and with whoever comes please that's one option [usr] right that's fine [sys] no worries well thank you very much and that's all booked in [usr] that's lovely thank you very much indeed [sys] no i think it take care [usr] bye thank you [sys] all [usr] bye [sys] right all right | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a [usr] i [sys] few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service [usr] what's [sys] advisor [usr] the time [sys] we record [usr] they should do [sys] calls for quality and training purposes you're through to my name is [pii] how can i help [usr] hi i'm i'm looking to get some drains external drains cleaned to my house in you guys have worked in our building before it's just some it's rain from from down pipes and from er some tap waste pipes that go into external grills and they sometimes a bit of debris builds up on top leaves and stuff i usually do it myself but i'm not around i was just wondering whether it's something you can do this week for us [sys] ok bear with me a quick second what is your post code please [usr] [pii] [sys] ok and what's the first line [usr] first [sys] what [usr] line of [sys] was [usr] address is [pii] [sys] ok and who am i speaking to please [usr] [pii] [sys] ok [usr] ok [sys] what's your last name please because i have someone on this address [usr] you [sys] and [usr] might [sys] it's [usr] have [sys] not [usr] [pii] [sys] your name [usr] [pii] [sys] yes that's the one [usr] it's fine [sys] ok [usr] she's a neighbor we all live in the same building she gave me her number to call but i'm organizing this time [sys] ok [usr] you can you can put it either in her name or my name doesn't mean [sys] ok bear with me a quick second right i i'm i'm what's your flat number [usr] my [pii] [sys] ok bear with me for a second niche sell a new one [usr] i mean but just just sorry just before before we go go through this can you do can you give an estimate or a fixed price for this or how does it work i mean it's it's [sys] in [usr] a five [sys] in [usr] minute job because it's just a rubber glove and taking the debris out but [sys] bear with me a quick second i'm probably gonna have to speak to the local office if you want the direct quote give me a second [usr] well [sys] let [usr] i mean [sys] me [usr] how [sys] know [usr] does it usually work and do you not provide a price beforehand [sys] a job that would usually have a starting price of 1 70 on a monday to friday now that 1 70 would tend to remain the same it already includes that unless it's something that involves digging crack pipes [usr] no no no [sys] something [usr] it's it's just it's just it's just clearing some leaves from i'm just not i'm i'm abroad at the moment i can't do it myself but you charge a separate that's a 10 minute job you charge 100 and £70 for that [sys] and that's for a week out on a saturday it's it's 202 [usr] well [sys] £112 [usr] i do it on saturday all right and when's your next availability [sys] bear with me a quick second next availability is a monday monday morning [usr] ok ok all right i'm gonna have to think about it that's quite a lot of money considering what it is i'll see if i go and look at that all right i'll i'll give you a call back if i change my mind [sys] all right not a problem [usr] cheers thanks [sys] right see you [usr] bye [sys] bye bye | 7Quote
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[usr] ok [sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment good morning sorry dar i plumbing [usr] is that down the road [sys] no plumbing [usr] he's not dying the road no [sys] no [usr] ok [sys] do you need water or plumbing [usr] i need i need i got a problem with my drain my drain and plumbing [sys] that would be them do you have a contact number or do you want me to get you a local office [usr] well do you do west end [sys] we [usr] no [sys] wouldn't no [usr] no [sys] but i can get you another contact number bear with [usr] ok [sys] me what's the post code of the property please [usr] it's [pii] [sys] yes do you have a pen [usr] a what [sys] a pen to write the number down [usr] sorry yes [sys] if you call [pii] [pii] [pii] [usr] ok [sys] all [usr] thank [sys] right [usr] you [sys] take [usr] very [sys] care [usr] much [sys] bye bye [usr] thank you bye bye | 7Quote
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[sys] good afternoon danny plumbing hello [usr] hello [sys] can i help [usr] aye [sys] funny can [usr] can you [sys] i [usr] hear me [sys] can i help [usr] i'm just ringing to ask for a quotation for a power flush on my central heating system in [pii] [sys] ok bear with me just a moment please [usr] ok [sys] but i [pii] hello [pii] speaking [usr] hello [sys] hi my colleague just mentioned you're interested in a power flush i believe at your property [usr] that's right [sys] ok have you are you having issues with the system or has it just been recommended [usr] it's been recommended i know that i've i've not done it in 10 years a power flush installed in my new high heating system er i know it's due for one and er i have cold spots and radiators [sys] everything's working nobody's working and the radiators to heat up but he was getting some cold spot probably at the bottom okey doke how big is the property and and do how many radiators there are [usr] it's 10 radiators altogether it's a four bedroom house [sys] see what else do the pipework size in two the radiators are they a typical size would be 15 millimeter [usr] it's a typical typical 22 mil is [sys] 15 [usr] it [sys] 22 that's fine do if there's a filter installed on the system [usr] no there isn't no that i also want a magnetic filter installed [sys] got you i was gonna say i would always recommend that after a flush just to it longevity wise you shouldn't need a flush for a good number of years after that ok bear with me we do some a fixed price on power flushing i'll just work that out for you including a filter is the pipework [usr] ok [sys] to the boiler accessible is do whereabouts is the boiler located [usr] it's in the kitchen is it accessible [sys] brilliant for a power flush and a a a filter added you're looking at £645 plus va t that comes to [usr] can you tell me what it would be with [sys] of course [usr] the va [sys] that's 774 [usr] t [sys] and that's including [usr] 774 [sys] all chemicals used and inhibitor in put into the system after the flush is completed to protect it [usr] do what chemical inhibitor they use that will be [sys] we [usr] used [sys] use f protector f power flushing chemicals to to whilst the flush is ongoing to clean the system and it is a f [usr] ok [sys] filter magnetic filter that we we use [usr] ok i've i've heard that magic or the atom or art is the best filter that you can have [sys] is [usr] but [sys] that through ad magna magna clean we have fitted we we can fit those it is it's it's down to preference obviously if you'd rather a different filter some of it comes down to accessibility as well how much pipe work is needed for each each filters you need to out and and remove a certain section of pipe work to be able to get the filter in and if we've got that room it's there's not not a huge difference in the in the price probably in the region of 40 to £50 extra as i said to change the filter to a ad at magne clean atom filter [usr] ok you that you you the price would be the same for that [sys] well it's for the for the atom it would be there would be over 40 or 50 i have to i could get a price for it from our our suppliers and then it [usr] surely [sys] would just be [usr] you can [sys] the material [usr] include that in [sys] cost [usr] the price [sys] of change obviously [usr] it's [sys] the [usr] not [sys] fitting of it it would be is included in the price i discussed as i say to us it's fine to fit any filter customers do have a preference sometimes we'll happily do it it's just the cost of the filter really can change brand to brand [usr] ok and is it a magna clean power flush or is it a normal [sys] no it's a normal [usr] power flush [sys] power flush we have a a nordstrom power flushing machine magne cleanse is just aaa large filter that that goes through the system whereas we use we have the filters built into our power flushing machine but also the pump that's built in is a is a much more powerful pump to get a better flow rate and then we go around all the radiators with an agitator and it goes onto a onto a hammer drill and it vibrates across the radiators to loosen up any of the debris that's stuck in there and that type of thing [usr] ok ok excellent ok and how what's the earliest available date you're able [sys] bear [usr] to do [sys] with me [usr] it [sys] i'll just find that out was it my colleague said [usr] it is bis [sys] bear with me one moment i'll check the diary and get a date [usr] ok ok thank you [sys] we have availability tomorrow or monday is the next for that area [usr] tomorrow [sys] and obviously [usr] or [sys] further [usr] monday [sys] than that if you'd to if if it's if that's not convenient [usr] no that's good that availability is good do i get a lifetime guarantee [sys] no [usr] on the [sys] we [usr] power [sys] don't [usr] flush [sys] do a lifetime guarantee that i think that'd be companies british gas directly that offer a lifetime guarantee because they they have a your home care package that goes with it this is just a one off system clean obviously our our workmanship is guaranteed for a year but we we don't offer a lifetime guarantee as a company [usr] ok because i am a home care customer with british gas but british gas do have higher prices [sys] i [usr] your [sys] see [usr] your private companies and that's why [sys] of [usr] i've got to [sys] course [usr] weigh it up between [sys] i see that palace [usr] the two [sys] built [usr] and they do give [sys] i [usr] a lifetime [sys] understand [usr] guarantee [sys] i know what you mean i think for as long as you have a policy with them you get a lifetime guarantee on the on the flush if you ever needed it again 10 15 years time it you wouldn't have to pay again it would be under your policy [usr] ok is that the best you can do at 774 can you come down a little bit to make it competitive [sys] from [usr] with british [sys] what [usr] gas [sys] we we discussed that i mean we we do offer a fixed it is a fixed price i don't have an awful lot of movement on the pricing it's it's been designed to to try and be as competitive as we can but i understand that there's obviously other companies that can do it as well [usr] and do you outsource [sys] no [usr] your [sys] no [usr] power [sys] these [usr] flush engineers [sys] are these are dino [usr] british [sys] engineers [usr] gas or [sys] work [usr] are [sys] directly [usr] these [sys] for the for the [usr] engineers [sys] open company [usr] right ok you're saying that [sys] yes [usr] you are able to do it tomorrow or monday right ok [sys] of course [usr] i think i'm gonna [sys] my [usr] have [sys] name's [usr] to get [sys] [pii] [usr] back to you on this can i take your name [sys] would you our local [usr] [pii] [sys] office number [usr] ok thanks [sys] i was gonna [usr] [pii] [sys] say if you take [usr] and [sys] this [usr] do [sys] this [usr] you have a [sys] number [usr] direct telephone [sys] it's [usr] number [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] and if you ever think as well [usr] ok [sys] about the if [usr] brilliant [sys] you do want [usr] [pii] [sys] a different [usr] ok [sys] filter [usr] me [sys] that we [usr] get back [sys] have [usr] to [sys] the [usr] you [sys] the ones we discussed are we have them in stock and part of our our power kit if we need a different one we we just need to make sure we can source it that would be the only thing i think a big brand more than likely pick it up off the shelf from somewhere but if you if you do decide you want a more expensive filter let us know as early as possible and i'll just make sure that i think the engineer can pick it up on the way or that type of thing all right [usr] ok [sys] no [usr] i will [sys] problem [usr] do [sys] at all [usr] all [sys] thank [usr] right [sys] you for the [usr] thanks [sys] call [usr] very [sys] cheers [usr] much [pii] [sys] then bye [usr] speak [sys] bye [usr] to you again then cheers thanks bye bye | 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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to gas speaking how can i help [usr] hiya i was just checking how long it takes we've got a er a toilet that's slow draining and it blocks all the time and also the the bath started doing it now as well [sys] ok [usr] i was just see maybe maybe [sys] you want to book it [usr] yes please that's ok [sys] do you have a home care policy with british gas [usr] pardon [sys] do you have a home care policy with british [usr] no [sys] car no is it a property where you live and are you the property owner [usr] i am i am [sys] a standard the standard unblock between the hours of eight and six monday to friday is 100 and £80 [usr] right [sys] the engineer comes out and finds it's anything different he'll re quote your body sir [usr] ohh right ok then what time did he come out usually is it doesn't have to be in or [sys] is it somebody would need to be there is it your only toilet that's blocked or [usr] it's that i might i say it's the the bath as well [sys] right [usr] the it's got this downstairs bathroom i don't know if that's got anything to do with it [sys] ok [usr] but [sys] but it's your only toilet is [usr] it [sys] it they'd come today [usr] right ok ok i just need can i can i just call you back i'm just gonna text my mum to to [sys] sure [usr] my mum and to see if she can come in cos i'll be at work that's all and my wife will be at work [sys] no problem [usr] unless [sys] no [usr] we unless [sys] problem [usr] we can set a time for for for our [sys] they don't offer times no it it they would just get get there today as soon as possible [usr] i see right i'll i'll i'll i'll text mum now and i'll phone you back is that ok brilliant [sys] that's fine no problem [usr] all right [sys] take [usr] thank [sys] care [usr] you [sys] bye [usr] bye [sys] now [usr] bye [sys] bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you've reached how can i help [usr] hi sorry i just called up i was getting put through to a dino rod local services i think for for a report but [sys] ok [usr] the [sys] doke [usr] the call hung up it didn't go through [sys] right no problem can i take the post code please [usr] yes it's charlie hotel [pii] for echo hotel [sys] and is this a job that's been attended [usr] this is a job that i got attended to about two or three months ago i'm just looking for a report because i've just had another blockage and i just didn't know if it's something that's gonna be an ongoing issue that i need to solve now what i mean [sys] right is it for [pii] [usr] that's correct [sys] no perfect ok on site [usr] you [sys] for [usr] hello [sys] new blockage just really awesome [usr] ok but [sys] right [usr] ok [sys] i mean i can i i can tell you what the what the engineers have put on here [usr] yes if you could do please [sys] no worries er arrived on site to foul overflowing from interceptor and gullies used four inch plunger on interceptor and removed blockage successfully also cleared gullies and tested toilet artery flowing and running clearers tested [usr] ok there's no crack in the pipes or any breakages [sys] nothing no nothing that i mean if if if you want you can organize ac c a little cctv for the pipes if if if you think there's something going on [usr] i do a proper deal though i mean how much is that how much does that cost do [sys] i i'm not too sure that'll be done with the local office i don't i'm not too sure [usr] you're not too sure prices [sys] i can i i mean i can i can give you the number for him and then you can try and give him a call and see what they can recommend to you [usr] please that'd be great [sys] but i mean this this will be the number they probably pass you through to but i'll just give you the number [usr] that's all right perfect thank you [sys] it's it's [pii] [usr] [pii] [sys] [pii] [usr] sorry [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok perfect no problem i'll give them a call and just see what i can find out or see if they can sort that out [sys] any cctv what they can do for you [usr] alright then brilliant thanks very much [sys] all right well no problem [usr] take [sys] mate [usr] care thank you very much [sys] take [usr] bye bye [sys] care bye [usr] bye [sys] bye [usr] bye [sys] bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our public service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote and i want to help [usr] hiya mate i was just phoning up to enquire we've got a blocked drain it's it's on our property but i didn't know whether we could get somebody out to come and have a look [sys] all right ok we can do is it just domestic residence or a business [usr] sorry [sys] if it's a domestic residence or a business [usr] sorry mate [sys] because [usr] i'm [sys] it's a domestic [usr] to hear [sys] residence or a business [usr] good hello [sys] hello [usr] hiya sorry it just keeps cutting out [sys] all right [usr] yes [sys] ok is it a domestic residence or a business [usr] domestic it's our it's our house [sys] all right ok and do you have any british gas home care cover for plumbing and drains [usr] no [sys] no can i take your post code [usr] it's [pii] [sys] and the first line of the address [usr] it's number three [sys] and your name is [usr] it's [pii] [sys] and your surname [pii] [usr] [pii] [sys] and a contact phone number [usr] it's [pii] no i'll give you my voice [pii] [pii] [sys] and there is a block external trainer in the house [usr] no it's external it's on our garden [sys] all right ok [usr] it's just i've cleared most of the bloody crap and everything out of it but i just can't seem to i've got some rods i can't seem to get them down [sys] right ok we charge [usr] i can't [sys] 100 [usr] i can't [sys] and seven [usr] see the pipes at the bottom where it's just got stuff in there [sys] right ok is there anybody with any vulnerabilities at the address [usr] er my no i mean my daughter's autistic and stuff but [sys] i'll tick the box that's all we can send somebody out today this afternoon is that all right [usr] that's great how much is it do you do you do you know [sys] the [usr] or [sys] charge [usr] is it when you get here [sys] the charge is 100 and £70 inclusive of va t to clear a standard blockage assuming there's no damage to the trains [usr] ok that's all right [sys] that's all right [usr] it'd be 100 and £70 [sys] it is yes is that ok [usr] no that's fine it's gotta be done [sys] ok payable [usr] fun [sys] by cash or card on completion i'll put that through now you'll get a confirmation text to that mobile number you've given me and you you can pay by cash or card and it'll be there between now and six o'clock [usr] that's [sys] and that's [usr] great [sys] all done [usr] brilliant thanks ever much for that mate [sys] ok you're welcome [usr] thank [sys] thanks [usr] you [sys] mister [pii] [usr] cheers bye [sys] cheers [usr] bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon how can i [usr] hello [sys] help [usr] can you hear me ok [sys] i can [usr] great [sys] yes [usr] i'm my name is [pii] i live in [pii] near chipping north and i'm calling what i thought was the chipping northern number can can you still hear me [sys] ok [usr] i have a problem with a some leak which has risen from the floor and penetrating the wall it's not massive but it's it's not drying out do you i need i need somebody to come with a camera to look down the drain is that something you can do and and when and what would it cost [sys] ok i would provisionally book somebody in to come and have a look doing a cctv survey it's the office themselves that deal with the attendance and costings i can't provide that for you unfortunately it's done directly through them if i could take the post code for the area if you'd find it more helpful i can give you the office's direct number [usr] ii [sys] and they can give [usr] i [sys] you [usr] called [sys] a quote [usr] what i thought [sys] for that [usr] i i [sys] type [usr] called [sys] of work [usr] what i thought was a chipping norton number anyway my postcode is [pii] [pii] [sys] ok let's have a look ok for any leaks i've got the office's contact number here if you're ready i can provide that for you [usr] ok is it an [pii] number [sys] it's slightly different for this office that we have that covers your area [usr] ok let me just [sys] it [usr] hang on a second just one second [sys] that's ok [usr] ok gosh ok right let's ok i've got i've got i've got a whatsapp [sys] ok the contact number it is [pii] [usr] yep [sys] [pii] [usr] [pii] [pii] i've got [pii] [sys] that's correct and that's for our office that covers your area [usr] right where are they then [sys] it just comes up as covering your postal code some of our offices cover quite large territories [usr] ok [sys] but this is for our plumbing office in the area if you give them a call we'll be able to get that sorted [usr] thank you very much thanks a lot bye [sys] bye now [usr] right | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello good evening welcome to my name is how can i help [usr] hi [sys] you [usr] i just wanted a price on to come and fix a blockage i've got in it's on one bed flat it's a blockage somewhere the paperwork [sys] ok [usr] from the sink and the toilet not the toilet the sink bath yes [sys] ok [usr] you got a a standard fee that you charge is it [sys] yes is it affecting the toilet [usr] why [sys] is it affecting the toilet [usr] no no [sys] or [usr] no [sys] just [usr] no not [sys] the [usr] not [sys] bathroom [usr] not a toilet [sys] ok [usr] not the toilet no no [sys] ok ok the price there's no call out fee but the price starts at £180 before including vat [usr] including that 100 and 90 quid [sys] yes [usr] and how [sys] yes [usr] how [sys] one [usr] soon [sys] a [usr] how [sys] is [usr] could you come up [sys] i will need to check for the availability maybe as soon as tomorrow or next [usr] alright what what time are you open to can i call you back in about an hour's time [sys] sure that's fine [usr] ok i'll speak to you soon cheers mate [sys] ok [usr] ok bye [sys] bye [usr] bye | 7Quote
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[usr] absolutely soaking [sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] i don't [sys] did you [usr] know [sys] know [usr] i'm [sys] that [usr] speaking [sys] you can [usr] to [sys] now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a custom service advisor [usr] what is it the border our back yard and the border [sys] we record calls for quality and training purposes good morning you're through to how can i help [usr] hello hi good morning i'm not sure whether your company deals with it but our back garden where i've got me it's a border where i've got the plant the water is is not raining down we've had a lot of rain the we've got problems with the water coming up to the level of the pavement [sys] ok what's the post code [usr] [pii] [sys] [pii] [usr] [pii] [sys] no worries i'm just gonna pop you to the local just to confirm it is something that we can do for you [usr] ok [sys] is that ok [usr] you ok thank you [sys] perfect hm [usr] hello [sys] hello you're through to how can i help [usr] i need to help me we've we moved into a property all about five months ago and the the previous owners has advised that they'd put a a pe hole drain in to assist with drainage at the rear of the garden be in between the the boundary between us and and next door obviously [sys] ok [usr] the rain that we've had over the last couple of days we've currently got about 3.5 inches of water sitting on top of the flower bed for want of a better expression and it's just not going anywhere well i was just wondering how much you would charge for a call out to to to see whether or not the rain is working as it should or or whether it's blocked [sys] right ok not to worry it's a drainage issue have you had work with us before [usr] no we haven't [sys] that's that's fine can i just take your postal code and then i'll transfer you to the danish department and they'll be able to advise you a bit better than i can [usr] certainly it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] ok what i'll do is i'll pass you on to one of our dispatch dispatchers who looks after that area and [usr] ok [sys] i'll do that i'll do that now ok [usr] alright thank you very much [sys] that's right hello [usr] good morning i wanted to we moved into a property in saint acid [pii] about four or five [sys] ok [usr] months ago the previous owners had advised that they had put a a pe instal tea holder in near a garden in between us and our next door neighbors due to water [sys] right [usr] logging issues obviously due to the rain we've had over the last couple of days we've currently got about 3.5 inches four inches of water sitting on top of [sys] ok [usr] the flower bed i was just wondering how much you how much call out charge would be to see whether or not the whole drin they had allegedly installed is working effectively or whether [sys] ok [usr] it's blocked or whatever [sys] you you're looking to have is a camera you're looking to put down to see whether it's working [usr] i think i think to be honest with you i think that's what that's probably gonna be the 1st [sys] and can [usr] 1st [sys] they come up to that from [usr] port [sys] the [usr] call [sys] main [usr] yes [sys] manhole can they [usr] it it looks i mean it looks they've they've ran a they they've installed a rain and run it because there's a a honking great big dip that follows the [sys] right [usr] line in the back of the garden if [sys] ok [usr] that makes sense [sys] for [usr] yes [sys] us [usr] they [sys] to come [usr] should [sys] out [usr] be [sys] and [usr] able [sys] obviously [usr] to [sys] carry that out and determine whether it is working correctly with the camera it's £240 that's including the va t [usr] ok all right ok i'll i'll have a check what [sys] yes [usr] have you got a number [sys] it's [usr] to [sys] [pii] [usr] find we can phone you back on [sys] [pii] [usr] [pii] yep [sys] [pii] [usr] [pii] [pii] [sys] if you speak to [pii] [usr] ok [sys] i'll put [usr] wonderful [sys] you through [usr] who [sys] to myself [usr] who should i ask for [sys] all right thank [usr] ok [sys] you [usr] wonderful all [sys] cheers [usr] thank you very [sys] thanks [usr] much [sys] bye [usr] right cheers thank you bye | 7Quote
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[usr] you gonna [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did [usr] depend [sys] that you [usr] on [sys] can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to how can i help [usr] i need a plumbing out for my bathroom please [sys] no problem what's the post code [usr] [pii] it [pii] [sys] just one more time sorry [usr] sorry [pii] [pii] my delta [pii] my delta [sys] evening thank you bye and the first line of address [usr] [pii] [pii] [sys] thank you all right i'm not sure why you've come through today i know you've got a british gas policy for your plumbing and drains is the issue in the bathroom effect on the shower [usr] it's just a bathroom in the back toilet seat i think the pipes leaking from there's too much smoke coming up [sys] ok let me get you through to british gas and you can get it booked in under your policy [usr] ok [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone thank you much for calling through to from the home care team how can i assist you [usr] i'd to book an engineer out for my bathroom please [sys] what's wrong with the bathroom [usr] bathroom than my toilet seats on the back just leave too much smoke in it [sys] what's leaking [usr] the toilet seater from the back of the pipe [sys] ok can i have your account number please [usr] ok number your postcode sort code [sys] the post code [usr] [pii] [pii] delta [sys] it [pii] did [usr] [pii] [sys] did [pii] [usr] [pii] [sys] thank your house number [usr] [pii] [sys] [pii] [usr] you're interested [sys] do you have an account with us do you have a policy with us [usr] with your policy i ask for the diner or they say this you guys got the the cover home covered with yourself [sys] i don't see your cover with the post code [usr] [pii] [sys] let's see yes that's what i have it's [pii] [usr] [pii] [sys] it's [pii] [usr] [pii] city [sys] and it's [pii] [usr] or transfer the call to yourself but i've got the [sys] just on the line don't you have a policy number and account number because the post code that you're providing me it's not giving me any account [usr] number i know it's down the road but i phoned down road [sys] bye [usr] this is a british home care your insurance with you need to phone him he [sys] that's [usr] transfer the call [sys] pardon [usr] spoke to the details came up he says it's a british home care he says i'll transfer the call to that department that's the reason he transferred the call to you [sys] just stay on the line for me [usr] ok good have you [sys] good morning you're speaking [pii] how may i help you please [usr] er i don't know why your colleague transferred yourself that's the third time i got transferred through she didn't even [sys] i don't [usr] tell [sys] know [usr] me [sys] i'm [usr] she's transfer [sys] sorry i can right sorry the person that you just spoke to didn't tell you she was transferring you is [usr] no [sys] that correct [usr] no yes she [sys] right [usr] don't [sys] i'm [usr] she [sys] really [usr] just [sys] sorry about [usr] i [sys] that [usr] she just says i'll put you on hold i'll just check [sys] i'm going to let my manager know about this ok i do apologize that's because that's clearly not acceptable [usr] i mean [sys] can you [usr] calls are calls are our [sys] i'm [usr] calls are recorded you can listen to she says i put put you hold for two minutes let me just check and the next minute someone else answers the phone [sys] just put put you through put you through to [usr] -huh [sys] me i'm terribly sorry about that let me just get into your account ok i can check and and help you can you give me your address please or your policy number [usr] i don't know the policy number the postcode is [pii] [pii] [sys] thank you very much and what's the property name or number [usr] [pii] [pii] [sys] thank you [pii] [usr] that [sys] ok can i can i take your name as well please [usr] it [pii] [sys] thanks missus [pii] confirm your date of birth to me as well i can make sure i'm on the right account please [usr] 14 5 90 [sys] thanks and what's the issue what was your call about please [usr] right it's regarding i need to engineer for the plumbing for my bathroom see where my toilet seat is with the connection at the back that's leaking and too much smells coming [sys] ok sorry what is leaking [usr] the toilet back seat pipe [sys] right we are we talking the connection to the system [usr] yes yes yes [sys] ok ok right hold on how many toilets do you have in your property [usr] just the one [sys] one toilet is it ok [usr] yes [sys] how severe is the leak [usr] it's not severe middle but it's too much smell i've got small kids in the house [sys] sorry you've got small [usr] no [sys] children [usr] it's not [sys] in the house ok ok hold on ok it's leaking from the system ok it's it's is it leaking into the toilet bowl or is it leaking when it's flushed [usr] it just from the back [sys] into [usr] phone's [sys] the toilet [usr] a bit [sys] bowl or is it leaking is it leaking into the toilet bowl or all over the floor [usr] for what [sys] ok is it a minor leak can it be contained can you put a bucket under there or [usr] no just a reminder [sys] sorry if i can just ask you are you are you able to contain the leak for example pop some towels underneath or ok you can contain that leak for a minute ok have you got sorry did you say you've got people in the house er or children in the house young children [usr] yes i've got [sys] ok [usr] this eight month [sys] and [usr] old baby [sys] and this an 88 month old baby ok all right hold on [usr] go by that you [sys] ok we've got availability for you now for tomorrow we can either call between eight and one or between one and six [usr] eight till one's fine tomorrow [sys] tomorrow between eight and one i'm just getting this job booked in for you now ok hold on [usr] ok [sys] thanks missus [pii] [usr] that's fine can you tell the engineer to call me before he comes [sys] we will now did did you want us to call you on the landline or the mobile [usr] i don't i don't have the landline anymore it's just a mobile number [sys] right ok hold on a second one moment i'll remove that landline number off your profile there ok [usr] please [sys] and the number you're ringing on it the number ending in [pii] ok [usr] yep that's [sys] right [usr] the one yep [sys] i'm just getting that onto the job now for you hold on [usr] ok [sys] just getting it on the job now for you ok just a second [usr] ok [sys] alrighty right now you're gonna get a text message from me shortly all right to confirm that this job is booked [usr] yep [sys] now can i have your email address as well [usr] it's my son named [pii] home [sys] whoa sorry give me the email address again [usr] [pii] [sys] [pii] [usr] my surname my first name [pii] [sys] yep [usr] [pii] [pii] [sys] i've got [pii] [usr] that's the one [sys] that's great ok what it is as well when you've got more time ok you can if you want set up an online account and you can also download an app and you can book jobs and there's all sorts of rewards available on the app just when you've got [usr] right [sys] time if and if you want to please feel free to do that this is proving quite a popular tool ok now you've got with us mrs [pii] you've got plumbing and drains cover all right i just need to let as well because you've got cover with us obviously we're not covering you for boiler controls or your electrics we can sorry we have got 25% offer at the moment where we can cover you for your boiler control central heating all right do you want me to get a quote for you on that [usr] yes please [sys] sure hold on i just it's a special offer at the moment let me i i just need to get the code hold on a second and [usr] ok [sys] i'll do this for you now i'm also gonna raise a complaint for you about the behavior of the other agent [usr] yes [sys] because i'm really really sorry we haven't done our best for you there and it's just not acceptable [usr] i mean and [sys] i'm [usr] it was [sys] gonna raise [usr] and cheese words [sys] we'll get what we'll do is we'll get that call listened to all right and we'll take the necessary action with asia because that should not be happening it's greatly inconvenienced you all right ok hold on [usr] and you find my details in two seconds you can't even find my details at all [sys] that is clearly not acceptable we i'm i'm 100% gonna be i'm meeting my manager at about 11 i i'm gonna be asking and asking my manager to listen to this call all right and then we're gonna take but we have to take the action to make sure because if that person doesn't know what they're doing or they're making mistakes that's impacting upon the customer journey and that is not that is not acceptable ok right i need just need to get the right code in for you ok hold on a second because i wanna be able to give you it's a 25% now we can do it on a zero or a £60 excess whatever you prefer if it's a zero excess [usr] he was [sys] obviously [usr] there [sys] a zero excess yes sure just get that quote for you now hold on stay stay with me i'm getting it now for you and thank you for your patience was your little baby there eight months old got a boy or a girl [usr] the baby boy [sys] lovely what's his name [usr] see some [sys] say it again [usr] you see is he [sys] ohh bless him i've got a grandson of three [usr] ohh [sys] and it it's it's [usr] but all [sys] it [usr] of [sys] i [usr] them [sys] i i'm telling you now it's i'm honestly i'm nervous well i've i've got two grown up sons and i wasn't i wasn't a nervous mother i was i was very straightforward quite strict but i'm nervous with the grandson ohh my goodness [usr] no [sys] it's a different a different [usr] i can [sys] when he's on his little bike in the garden i'm afraid he's gonna fall off and ohh my goodness [usr] really [sys] and i i sometimes babysit for him and we read little books together it's absolutely lovely right i'm just just waiting to get this offer up for you ok hold on [usr] ok [sys] stay with me here we go that's the one there you go use that for you right it's a it's a central heating cover that we'd add on ok that's your boiler controls your central heating system i'm just gonna tell you what the price would be now ok what's the boilers make there what type of boiler is it [usr] tell me about that [sys] is it a valent or a worcester [usr] er did he get it off taxi [sys] what what is it a back [usr] taxi [sys] seat ok and it's a it's a combi boiler roughly how [usr] yep [sys] many radi how many radiators you got have you got in your house there [usr] 123 [sys] five radiators and roughly how old [usr] yes [sys] is the boiler just on average [usr] order [sys] roughly how old [usr] sorry [sys] is it [usr] six red sorry sorry sorry six red i've got [sys] about four years old [usr] no no no see the radiator is six i've got [sys] that's ok no problem and roughly how old is the boiler [usr] and about 78 years [sys] that's no problem absolutely fine hold on ok just getting you the price now ok hold on [usr] ok [sys] ok because what you're paying at the moment with your plumbing and drains right because your policy started on the 14th of july 2022 and it run sorry 2023 and it runs until the 13th of july 2024 ok you're paying at the moment £20.87 right with the policy at the moment the annual price £250.50 all right with the discount ok what it is we we offer it's £96.46 discount ok i'll tell you exactly what the whole policy the plumbing and drains and the home care two would be all right ok [usr] it is begin or not [sys] ok [usr] but [sys] for the plumbing and drains ok it would be let's have a look £289.38 with a direct debit of £24.17 hold on a second the first payment ok it would be £24.17 on the 12th of december 23 with 11 payments thereafter of £24.11 ok and it was [usr] my video plumbing and drainage [sys] the the plumbing rains ok that it's £20.87 i'm just double checking that for you hold on a second hold on [usr] i don't [sys] because it's it's bringing it up as a separate policy ok your plumbing and drains is basic showing as £20.87 if we added on the home care too that would be a separate policy it's 20 £4.17 a month with the annual cost [usr] right [sys] 289 38 but that is on a zero excess basis if you had a £60 excess pretty much half what the payments would be because i think it's on a zero excess [usr] ok i'm on domestic i'm getting a better deal with me for [sys] sorry [usr] the boiler [sys] i couldn't hear you there could you repeat that [usr] also keep the boiler because i'm i'm getting a better deal with [sys] no [usr] domestic [sys] that's [usr] in [sys] absolutely [usr] general [sys] fine that's ok i've only saved the quote for you it hasn't gone anywhere it was just a quotation all right we certainly haven't set you up on [usr] ok [sys] anything all right and in relation to the complaint ok as i said i'm really sorry about this what i've done is i have opened and with your consent i'll close the complaint once my manager listens to the call ok and takes the necessary action is that all right [usr] fine thanks [sys] an [usr] for your [sys] absolute [usr] help [sys] pleasure and thank you for your patience today thank you bye bye all [usr] no problem [sys] the [usr] thanks bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] i need to someone what it is i got it my are in [pii] and i get blockage every two or three every two or three months et cetera what do you charge or bring a camera to see where the problem lies in et cetera [sys] ok what we would have to do is put the job on the system for the cctv and then it gets sent over to the local office they know that it's an inquiry and then they will call you and go through all the charges and that with you [usr] ohh right ok let's do that then [sys] is that ok is [usr] that's [sys] it [usr] fine [sys] at a property where you live did you say [usr] no it's a property i rent out and i got [sys] rented [usr] a contact with [sys] property [usr] gas and i was calling british air hello sorry [sys] sorry what was that about british gas [usr] er i said i i have a contract with british gas which expires in november but i've called them this year about three or four times and it seems a continuous problem and what i wanna do is resolve that once and once for all [sys] but we are part of british gas if you've got a policy you'd have to go through them [usr] right but it's separate i want to know why it's causing the problem cos they come and clean it out but it probably comes back in three months time i want someone else to go i'll pay for it myself but [sys] but [usr] i just [sys] it's [usr] want yes [sys] doesn't it unfortunately it don't work that sir because we're part of british gas if we book a job and you've got a policy for plumbing and drains it will just fetch up your policy job [usr] right i can't use your services until after my contract ends is that what you're saying [sys] when the contract ends you can do if there's no if you've not got a policy there [usr] right [sys] that's what we're that we're for but while you've got a policy you would have to go through british gas [usr] right ok all right i'll do that ok thank [sys] ok [usr] you thanks [sys] no [usr] cheers [sys] problem [usr] bye bye [sys] bye [usr] bye bye | 7Quote
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[sys] thank you for calling [usr] you can [sys] dino [usr] ask [sys] rod [usr] can you [sys] partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem [usr] sky [sys] press [usr] a [sys] one if [usr] gas [sys] you require [usr] can't it [sys] our plumbing services press two or if you have an existing home care policy it's three [usr] i've forgotten what it said [sys] did that you can now book drainage services online in a few easy clicks vic dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] i got in in [pii] [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] last time he didn't start till about three o'clock and it got dark by five [sys] our local teams [usr] be [sys] of [usr] doing [sys] expert [usr] it in the [sys] engineers [usr] dark which [sys] are [usr] wasn't [sys] available [usr] wasn't [sys] across the [pii] [usr] the [sys] 24 7 365 days a year [usr] that's why we're doing it now but we didn't start till three last time and then you realize god it's gonna come over i think we have went right across her lawn back into that little stream room it's not not much of a slope is she [sys] whatever the problem we'll send expert dino engineer to your [usr] i'll [sys] home [usr] come back [sys] to provide [usr] up to [sys] a free [usr] study [sys] no obligation quote good morning you're through to [pii] my name's [pii] how can i help you today [usr] no i don't know whether you're able to do it but we have a problem with a drain under a road outside our house and we think it's if it's not unblocked it's going to flood [sys] ok [usr] the neighbors [sys] this drainage did you say it's under the road outside it's not in your property right [usr] no yes [sys] right [usr] i did say [sys] what [usr] that [sys] you need to do is unfortunately we can't touch that you need to contact your local water board ok [usr] ok [sys] and if you give them a ring it's their responsibility to come and deal with it [usr] ok i'll [sys] no [usr] do [sys] problem [usr] that then thanks [sys] thank you [usr] very much [sys] much for your call take care now bye [usr] thank [sys] bye [usr] you thanks bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain servicess from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com good afternoon you're speaking to how can i help [usr] hi i just wanted to know if you do er anything in regards to block toilet [sys] is it just one toilet that's blocked or [usr] what it is i just move to a new house and i've been for the last few days but it's very slow and today it's just that took a little bit more [sys] they totally blocks are just still slow to drain away at the moment [usr] no that's before he used to be very small i'm [pii] it's going down really really slow [sys] is it the only toilet in the property have you got other ones [usr] no [sys] to use they can get they can get if you want somebody out today they can get somebody out today for you but you're looking at £260 to get the toilet unblocked and back up and running [usr] wow is that because it's the weekend [sys] monday to friday you're looking at 100 and £80 but today it will be 260 [usr] leave that with me because well i'll see if it's worth while doing on a day because every moment [sys] right ok just give us a call back if [usr] my [sys] you need it that's [usr] family [sys] not a problem all right cheers bye [usr] bye [sys] bye | 7Quote
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[usr] you would be [sys] thank [usr] coming up [sys] you for calling dino rod partners with british gas [usr] partner [sys] please listen to the options carefully [usr] partners with [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy [usr] what's [sys] it's [usr] happening [sys] three [usr] you're ringing out what [sys] we record calls for quality and training purposes my name is [pii] i'm a solver from the services team can you kindly confirm your full name and last name for me please [usr] er [pii] [sys] hi mrs [pii] do you have a home care number there that you can provide me with [usr] now er i've got a case number would that be it [sys] the post code please [usr] postcode [pii] [pii] [sys] perfect and the address please [usr] and what [sys] your address [usr] no i can't i i can't [sys] address [usr] address [pii] [sys] your address [usr] [pii] [sys] perfect thanks [usr] now [sys] and are you the account holder the tenant and what's the customer reference number or [usr] well i have got [sys] the [usr] a reference [sys] case [usr] i've got [sys] number [usr] a case [sys] that you have [usr] a case reference [sys] thank [usr] number [sys] you [usr] which is 0423 [sys] -huh [usr] g 10 double 69 [sys] alright and what's the reason that you're calling [usr] well i had [sys] i know [usr] i've had a text to say that somebody will be in contact with me soon to sort the problem out it's my toilet that's not flushing and it's was it's it's er wasting the water it's constantly running [sys] i know [usr] but i'm just wondering how how long i will have to wait goes to bed [sys] all right mister [pii] that appointment it could go up until 10 o'clock tonight [usr] it can go up to 10 o'clock tonight [sys] yes ma'am [usr] is there nothing they can do can we do it tomorrow [sys] i beg your pardon [usr] how about how about tomorrow could somebody be booked in tomorrow because it's a long time i've only just come back from holiday and i'll have i [sys] -huh [usr] haven't had any sleep [sys] no problem we can certainly have that done for you [usr] can you do that what what if you could give me a time tomorrow [sys] before 1 p.m. [usr] before 1 p.m. tomorrow starting [sys] certainly [usr] from what starting from what time [sys] eight in the morning [usr] eight in the morning till one ok that's ok right that would be great i had a phone [sys] bye [usr] i had a phone message it was a text and i couldn't understand hardly [sys] i [usr] any of the message that was said that's why i've been i'm ringing up [sys] account [usr] now [sys] i fully understand [usr] i'm absolutely shattered and i don't think i could stay up till 10 o'clock ok i'll expect somebody between eight [sys] right [usr] and one tomorrow can i rely [sys] i understand [usr] on that can i rely on that [sys] certainly certainly miss [pii] [usr] and and what was your name please [sys] my name is [pii] [usr] how do you spell that that [sys] from british gas [usr] jack [sys] that's correct [usr] ok [sys] i what [usr] ok [sys] right [usr] thank you for all right that's fine thanks very much [sys] perfect you're welcome [usr] ok bye bye now bye bye [sys] thank you and | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] i as [sys] hi [usr] in [sys] you're through to how can i help [usr] hi there i'm just calling to see if we can get an emergency plumber out to deal with a blockage that's not allowing us to use the bathroom toilet or kitchen we can't have any water flow going because it's all filling up the sinks and the showers or something it's not draining through for some reason [sys] ok what's the postcode please [usr] bravo [pii] [pii] [sys] and the first line of address [usr] [pii] [sys] [pii] [usr] yes [sys] thank you and just confirm that's your residential property [usr] that's my work don't own [sys] no [usr] it no [sys] problem [usr] we're just private owner [sys] and do if there's a home care [usr] that [sys] policy [usr] lady [sys] on the address home care policy with british gas [usr] if there's a what [sys] no [usr] no [sys] problem [usr] there's no home [sys] may i take your name [usr] with [sys] please [usr] british gas [sys] and contact number [usr] that's [pii] [pii] sorry no [pii] [sys] thank you just to price and there's no fee on blockage charge is 100 and 80 monday to friday eight or 6 p.m. inclusive of va is that ok 180 [usr] what how much is it sorry [sys] it is a fixed price no matter how long it takes it's [usr] ok [sys] included in that price [usr] they say in 186 price no matter how long it takes that's good is there a no a no [sys] it [usr] call [sys] depends [usr] out fee [sys] are you [usr] for that [sys] able [usr] including [sys] to use the toilet [usr] everything [sys] sink and showers did you say [usr] and are you were you able to come tonight [sys] ok ok no i [usr] no i can't use [sys] ok [usr] anything no toilet [sys] in [usr] no bathroom [sys] that case i can [usr] no sink [sys] raise it as [usr] no [sys] an emergency i can't [usr] nothing [sys] guarantee someone [usr] is draining [sys] will come out [usr] in [sys] tonight [usr] any [sys] but as long [usr] any [sys] as there's availability [usr] of our rooms [sys] we can have and i just have to let it can be any time between now up until one tomorrow that is our emergency basis it's just as a last resort digital will call you to let when they're on the way also the prices in 1 80 1 80 is between eight and [usr] when [sys] six [usr] do we find out what [sys] for [usr] time [sys] the [usr] they come [sys] emergency after hours [usr] how can i [sys] monday to friday will be 2 to 5 unless you can wait till tomorrow morning then it'll be 1 80 [usr] what's the water thing is making less or is it for still working a bit lost but it's ok one second sorry one moment please ok sir do how long it may take for us to know if they can come out tonight because we we we might just do it with a different company if there's if there's because we can't use anything there's nowhere else we can go to the shower bathroom or anything i don't i don't know what we can do that's all hello hello hello | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you did that you can now book drainage services online in a few easy clicks visit beno.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hiya i've had a bit of trouble with the drainage from our waste pipes in our kitchen in that we had water coming up from the floor whenever we use the washing machine we'll keep [sys] ok [usr] sink on we've had the water board up just to check that there's no blockage obviously the the the shared pipe goes in there isn't he said [sys] ok [usr] he could see there's there's a he said i think he called it a 90 degree angle exit pipe that he couldn't get the camera into [sys] ok [usr] but he did say that it looks it was a bit of a fatty build up type thing which is a bit annoying but i suppose it is what it is coming from a kitchen sink he just advised to give you guys a call and see if you can help really [sys] of course is it a domestic property or commercial property [usr] domestic [sys] ok and is it your home address where you live [usr] yes it is [sys] ok price wise for us to get a drainage engineer out to come clear a blockage you're looking at about 100 and £80 and that includes the va t do you still want to proceed with the booking [usr] is that to obviously just i assume if they can't block it i can't unblock it how does it work if they can't or would [sys] they [usr] you [sys] usually [usr] be [sys] can [usr] with you [sys] because we we do domestic and commercial premises they've got all the equipment to carry out and unblock a property [usr] ok fine i'm just slightly worried that because i think he said because it's that right angle and he couldn't get his camera down there that you wouldn't be able to get a a jet down there if that makes sense but i suppose you've got more tools [sys] let [usr] and i don't [sys] me get you the number for the drainage area for your for your postcode area what's your postcode [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] right what i'll do is i'll give you the direct number for that office if you want to give them a call they'll be able to let what equipment they can use [usr] ok give me a second right now go on [sys] ok i'll be two moments i do apologize just having some technical issues [usr] no worries it's fine [sys] bs four eau 12 sorry about this it's still loading [usr] no that's fine [sys] right ok contact number have you got a pen and paper to note this number down ok the contact number is [pii] [pii] [usr] yep [sys] [pii] [usr] [pii] ok that's fine is that the local office is it [sys] that's for the local office in that area if you if you give them a call to let what equipment they can use and whether or not they'll be able to carry out a jetting machine [usr] ok would they would they book it with them at the same time ok fine no problem at all thank you very much [sys] all right take care bye bye [usr] thanks bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning speaking how can i help [usr] hi i was wondering if i could get a emergency call out to amazon dundee [sys] where sorry [usr] amazon dundee [sys] ok your account [usr] yes good to yourself [sys] good not too bad you have a account with us here amazon [usr] sorry [sys] you have a national account with us [usr] i [sys] amazon [usr] i believe [sys] ok have you got a purchase order number [usr] purchase order number yes [sys] ok what's the site post code please [usr] and it is dd two one ud and it might be a foster's account we have with you because we ring on behalf of amazon [sys] what's the name [pii] [usr] [pii] [sys] ok [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] can i just pop you on hold until i look if i find [usr] no [sys] your account [usr] that's fine that's fine [sys] thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation hello thanks for holding i can't find [pii] on my list as a key account i'm not sure [usr] maybe [sys] why [usr] we're not then i was told that we we usually get quite a bit of work for you guys [sys] ok because normally you should raise a po for £250 for a standard [usr] no [sys] blockage [usr] yes yes we have we have got that [sys] ok well it's not showing just spell again the name for me please [usr] [pii] i haven't sent an email [sys] [pii] [pii] [usr] yet [sys] ok sorry it won't be a second i'm just gonna [usr] alright [sys] have [usr] mate [sys] to look again ok i can't find it's not showing and i when i search for this post code we've not been before either i can look that way i have a local account or a commercial account [usr] possibly is it possible just to send the po through on email [sys] you can send the po and with all the job details to [pii] and then we can look at it that way [usr] ok [sys] and then if not we'll email you back [usr] ok what what what was the email sorry [sys] key accounts key accounts at [pii] [usr] [pii] [sys] we're part of [usr] ok [pii] [pii] [pii] [sys] that's correct [usr] ok thank you i'll get this sent through in a few minutes [sys] all right thanks a lot [usr] no no [sys] bye bye [usr] worries thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and [usr] ok [sys] your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] i moved recently [sys] speaking how can i help [usr] hi good morning it's mr [pii] here we've just recently moved into a cottage in the countryside and we feel we have a blockage in pipes going to a septic tank but we're not exactly sure and we'd somebody to have a look at it but we need a need to know a price first if we can [sys] ok do you mentioned a septic tank you would need to speak to the office directly in regards to that what's the post code [usr] dddd [sys] and i'll give you their number [usr] [pii] ly [sys] delta delta [pii] yankee [usr] yes that's it [sys] i'll give you their num number it's [pii] [usr] just give me a second if i get a bit of paper [sys] sure [usr] ok [sys] it's [pii] [usr] [pii] ok [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] now normally i put you through sir but they they their offices do start to open at eight o'clock if they've not switched their phones over yet you'll just bounce back over to me if you wanna leave it 10 or 15 minutes and give them a call [usr] ok [sys] and then they should be open [usr] ok [sys] ok [usr] then ok thank you [sys] take care now bye bye [usr] bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] hi i have a home care policy number with plumbing included and i've just been advised by british gas that the shower pump has a problem and i need donor rod to come out [sys] and i'm assuming your home care doesn't cover the shower pump which is why you've been advised to come to us for an on demand appointment you'd be paying [usr] no i think it said it was covered [sys] ok [usr] they did [sys] in that case [usr] they tried to book the appointment but the system it was wasn't working [sys] ok well we're not i can't book it in for you because you're a home care customer i don't have the system to do that for you [usr] right [sys] i'd have to transfer you back to home care and hopefully a different agent picks up the call [usr] ok [sys] and then hopefully their systems working right ok [usr] ok [sys] i'll do that [usr] right [sys] now [usr] sure ok thanks [sys] thank you bye [usr] thanks [sys] bye thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help good afternoon you're through to [pii] at british gas how can i help [usr] hi i had british gas come out but they had just left and they said i need a plumber to [sys] i [usr] come [sys] was [usr] out [sys] right [usr] i've got a home here [sys] right what's your post code please [usr] [pii] [pii] [sys] what's the house now [usr] [pii] [sys] ok just bear with me let me get this profile loaded and then we'll get this sorted for you [usr] awesome they said i need a new well the the problems with the shower pump and dino rod i needed [sys] right ok i know where this is going now it's because it's a shower pump i can't deal with it but i can pass you straight through to the people who can just stay with me and i'll [usr] ok [sys] get you [usr] i did just speak to [pii] and they passed me back to you guys [sys] ohh [usr] ok [sys] blimey right did they say why they passed you back to us [usr] they said because i've got a home care policy and not a policy with them you guys have to book it in [sys] right we don't have a shower bear with me what was your your name for this account please [usr] i'm the tenant but the name on the account is mr and mrs they're the owners [sys] let's have a look [usr] and i've got the policy number [sys] hold on a sec i think i might have found them just stay with me i might have to take the policy number in at the moment [usr] sure [sys] right ok and you said it was [pii] [usr] yes that's [sys] ok [usr] correct [sys] right let me take some more details from from you as to what's happened what's [usr] sure [sys] what's been going on with the shower [usr] it's not the shower pump just makes now makes consistent noise all the time and it wasn't doing that [sys] ok [usr] and i called this morning to british gas and i said the pump now they didn't realize i didn't know there's a difference between a shower pump and a boiler pump [sys] right [usr] they sent out the boiler people and they've come they've seen it they're this is your shower pump and it's faulty it's gonna need replacing the thing inside it's gone whatever they said they've given me a little document saying i visited today for a repair service they've written not a problem with shower pumps advised that they do have dino rod cover they then said you're gonna need your landlord to call but i had called you guys this morning and i had been fine i called the dino number they gave me on this little slip rod people said we can't book it you it's home care you need to we need to transfer you back to home care and we have to now have the pump off because it's just it just makes an awful noise consistently and then if we want to use hot water to the showers we need to turn it back on and then turn it off again [sys] right ok i've just put into our support chat because i am i'm 99% sure that we i know we definitely don't cover showers but it might be different because it's a pump just stay with me while i'm getting some advice on this as to where to go i'm very sorry about this [usr] ok they looked up and they said you have plumbing cover but [sys] yep [usr] you're saying the plumbing cover does not include [sys] no it it categorically does not include showers just because i hold on a sec they've just come back to me support thank you ok right even though the the landlord has got your plumbing and drains covered we do not cover shower pumps the deal that they give you the is because they would do what we call an on demand repair or [usr] ok [sys] a it's not we just we don't we wouldn't even send someone to repair that my advice to you is to speak to your landlord because they need to then go through to or someone else to get that repaired separately it's not covered on their policy [usr] ok great [sys] i i'm [usr] ok at least [sys] really [usr] i understand [sys] sorry [usr] now [sys] i'm sorry [usr] i love it good thanks cheers [sys] thank you take care now bye bye [usr] thanks bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at how can i help [usr] er good morning i i've got a a block drain and seven [pii] tell me it's not their problem and it's taken them several days to tell me that it's not their problem [sys] ok [usr] i need somebody i'm looking for somebody to come and unblock my drain [sys] ok do you have any form of british gas home care cover with us or is it a one off booking [usr] it's a one off booking [sys] one of booking ok prices with ourselves it starts at 100 and 70 to have anything unblocked and that includes va t and that's paid by cash or card on completion of work once the engineers managed to unblock the issue if it is more complicated or requires any specialist equipment the engineer could recor that work it could be a little bit higher but only if you're happy do we proceed if not you're under no obligation [usr] ok i i mean i've not run any of you're the first firm i've run is that is that the going rate [sys] i i it's it's what we charge if you wanted to have a ring around and see obviously if you can find a competitive rate that's perfectly fine but that that's how that's where we start from [usr] and what how how soon how soon am i looking for [sys] if [usr] you coming [sys] it's a a standard [usr] round [sys] appointment it's [usr] you [sys] 2 to 3 working days if it's an emergency in the form of you have raw sewage going everywhere you're not able to use your only toilet at the property as examples [usr] hm see i think i'm i'm just it's just annoying i rang seven trent last wednesday night and and they've told me to get in touch with some some something within their organization and this morning i've rung and then i say it's it's a private thing and i've got to get a somebody else to do it i'm not sure how urgent it's not urgent at the minute but it's [sys] and [usr] getting worse [sys] i mean if no my apologies there i was just gonna [usr] go [sys] say if [usr] on carry [sys] it's not [usr] on [sys] if it's non urgent it would be a standard appointment and you're quite possibly looking at wednesday thursday this week at the earliest that we could attend [usr] right ok [sys] that's [usr] right [sys] not a problem [usr] i might [sys] at all ok [usr] get [sys] have [usr] back [sys] a wonderful [usr] to you [sys] day [usr] ok [sys] i know [usr] right right thank you very much thank you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plan did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] l get [sys] i'm really sorry i've been struggling with the sore [usr] hello [sys] throat hello i'm really sorry that you have been on the line for a while sorry how can i be of help [usr] what it is we had a septic tank emptied but we seem to have quite a big blockage [sys] yes [usr] somewhere outside it's lc [sys] what's your post [usr] seven [sys] code [usr] l [sys] le [pii] was [usr] [pii] [sys] it [usr] [pii] [pii] [sys] no problem right i'm just gonna get through to your colleague i do beg your pardon three just one second excuse me sorry i talk to my colleagues will be one for you good [usr] hi [sys] morning [pii] [usr] i've just spoken to [pii] we've had our septic tank emptied but we seem to have a big blockage somewhere outside [sys] ok right can [usr] it's [sys] i take [usr] [pii] [sys] a postcode please [usr] [pii] [sys] yep right and you [usr] just [sys] wanna book [usr] inquiring [sys] a job do you [usr] how much roughly it would be that as well [sys] ok for a blockage on a weekend we are looking to get my price list [usr] that's [sys] do [usr] ok [sys] apologize one moment trains ok it's 200 and £12 [usr] ok [sys] including the va t [usr] that's fine [sys] for a saturday ok let me just pass you over to [pii] and see [usr] thank [sys] if we've got [usr] you [sys] any availability one moment [usr] it's £212 that includes about hello [sys] hello [usr] i speaking [sys] sorry thank you for holding we wouldn't be able to get to you until next week [usr] that's hold on my husband thinks he's he's unblocking it is it ok if i give you a call back [sys] ohh right ok [usr] where would you be able [sys] of course [usr] to come [sys] not a problem [usr] we can't [sys] what are you thinking [pii] we can't they can't sort it [usr] monday [sys] probably be monday [usr] ok is it ok if i phone you back can i can i still book [sys] not [usr] you and [sys] a problem [usr] then obviously if we do and then i can call you back and [sys] just give us a call back if you need us and we can book you in then just give it a go [usr] ok [sys] because we'll have [usr] that's [sys] space [usr] fine [sys] on monday [usr] then all [sys] anyway [usr] right that's brilliant thank you bye bye [sys] right thank you bye bye | 7Quote
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[sys] on ours [usr] hello there i don't know if you could help me i got my mom in a dover do you cover the dover area [sys] we do [usr] what charge do you do for a outside drying kitchen [sys] well if [usr] sink [sys] we come if if we come out tonight it'll be £212 if you can wait till tomorrow it'll be 100 and 70 [usr] 170 plus the the id [sys] they include him [usr] including the it ok let me call my mom and see what she wants to do [sys] all right then [usr] cheers mate bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing [usr] god [sys] services [usr] man [sys] online or [usr] right [sys] chat to our advisers online in a few [usr] one [sys] easy [usr] sir [sys] clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good morning you're through to how can i help [usr] yes hi i want a favor to help me i intend to take a cover with british but i'm just phoning to see my it's regarding my my parents [sys] right is [usr] my [sys] it a is [usr] parents [sys] it a british [usr] their [sys] gas holiday [usr] toilet [sys] that you're after [usr] is blocked where nothing is going down those down road road do appear that and also a cover [sys] ok [usr] in no i'm i'm i'm going to take one out i was phoning them today to take one out with them the one where they pay we [sys] we [usr] pay a one [sys] don't [usr] off cover [sys] know but [usr] of x [sys] i can put [usr] amount [sys] you through to [usr] a one [sys] the department [usr] off cost of [sys] that [usr] x [sys] does [usr] amount [sys] just [usr] and [sys] bear [usr] then [sys] with me [usr] to [sys] one second [usr] out the cover but they are closed i understand that you're a part of them i'm saying if you do the same thing [sys] please hold [usr] i thought doing the course today a bank holiday [sys] good morning you're speaking with [pii] can i take your name that's great thank you and have you got your home care number there [usr] yes i just it's coming here well i i haven't got i wanna explain you what happened i phoned i phoned british guys earlier on because i intend on taking out a policy for my my my my parents [sys] ok [usr] their [sys] yes [usr] toilet isn't it's blocked at the at the moment and i understand that british guys to do a one off thing and then you got to take out take out a policy with them but that department is but that department is closed [sys] i mean [usr] i understand [sys] i can say [usr] that [pii] is [sys] we [usr] a part [sys] do do [usr] of [sys] a contract [usr] of of theirs [sys] where you can [usr] that i'm phoning a phone don't [sys] you can take [usr] put [sys] out [usr] you to [sys] a contract [usr] you [sys] for for plumbing [usr] do [sys] and [usr] i have [sys] drains cover [usr] to wait [sys] with [usr] until tomorrow [sys] an [usr] to ring [sys] initial [usr] british [sys] fixed [usr] guest [sys] fee [usr] then [sys] which [usr] to sort [sys] is normally [usr] out all that [sys] i think let me just double check the price but i think it's £79 for the first fix and then it's about i think it's about £8 a month maybe £9 a month for the for the for the plumbing and drains cover is that something you're looking to take out [usr] yes [sys] it ok is [usr] but [sys] it the only toilet in the property [usr] that that's that's what that's what i'm looking to do but i'm wondering [sys] and [usr] do would [sys] is the toilet [usr] they come [sys] completely [usr] out [sys] blocked [usr] today or would that have to stay for another time if if they're not working today then i then i understand but i'm definitely gonna take get them to take that out i could probably get someone else to fix it for today if you people can't [sys] but obviously [usr] and [sys] as a bank [usr] then [sys] holiday [usr] and then [sys] i can always [usr] going [sys] try [usr] forward [sys] and see if there [usr] cos [sys] is an [usr] it [sys] appointment [usr] would [sys] i can't [usr] they come tomorrow [sys] 100% [usr] if i phone back tomorrow cos i know [sys] guarantee [usr] today [sys] until [usr] is [sys] i [usr] a [sys] take the contract [usr] it's not [sys] out [usr] a [sys] to [usr] working [sys] the [usr] day as such [sys] appointment [usr] for people [sys] but obviously if it is i bought toilet obviously they require it obviously the toilets in the facility are you with your mum and dad at the moment right ok obviously if you're taking out a contract for your mum and dad maybe you would need to be with them to confirm it's all right because obviously if you [usr] i'm [sys] don't own [usr] i'm [sys] the [usr] not [sys] property [usr] i'm not [sys] or live in [usr] there [sys] the property [usr] i'm a different house ohh i see ok ok [sys] i [usr] well [sys] mean i i [usr] what what what [sys] work [usr] i'll do [sys] for [usr] then [sys] a british [usr] have [sys] chef [usr] you got a direct line cos i i [sys] which [usr] want [sys] they [usr] to ring [sys] order [usr] with british [sys] is part of [usr] guest in [sys] -huh [usr] they said that they closed today have you got a cos you're working for dinner or or i take it right [sys] of course i can give you the number to call it's [pii] [usr] ohh he's open today [sys] [pii] [usr] have you got that i can come back to you today then to take this policy [sys] [pii] [usr] out [sys] and then [usr] yes [sys] we'll be able to set that up for you that's not a problem [pii] [usr] 9802 cos i could go there and then they can give me i can talk to what it says 3332 [sys] it was it yes [usr] 298 [sys] a month yes [usr] two ok and it's and it's normally i'm gonna say it's 79 then it's [sys] 9802 [usr] 10 or something [sys] that's [usr] that [sys] correct [usr] a month right ok it's triple 32 298 two ok cos i i have got that part similar something with with with [sys] -huh [usr] i took off from my son son [sys] well that's no problem [usr] with [sys] we can certainly [usr] guys [sys] do that [usr] for his [sys] for [usr] boy [sys] you [usr] and things and i and i think it took he paid a one off and then money this i wanna go to my parents and then get them to sign up to this then ok [sys] ohh [usr] that's [sys] you're more [usr] that's [sys] than [usr] fine [sys] welcome [usr] that's [sys] then [usr] fine and if if i can get somebody [sys] you have a lovely [usr] if if [sys] day and [usr] when [sys] thanks [usr] it's [sys] for your [usr] time [sys] time [usr] i get [sys] today [usr] somebody today or tomorrow that would be bad [sys] you're [usr] i'm gonna [sys] welcome [usr] get myself [sys] bye bye [usr] there then and then take it from there thank you very much ok right right bye ok thank you thanks bye right | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to gas speaking how can i help [usr] hiya i was just checking how long it takes we've got a er a toilet that's slow draining and it blocks all the time and also the the bath started doing it now as well [sys] ok [usr] i was just see maybe maybe [sys] you want to book it [usr] yes please that's ok [sys] do you have a home care policy with british gas [usr] pardon [sys] do you have a home care policy with british [usr] no [sys] car no is it a property where you live and are you the property owner [usr] i am i am [sys] a standard the standard unblock between the hours of eight and six monday to friday is 100 and £80 [usr] right [sys] the engineer comes out and finds it's anything different he'll re quote your body sir [usr] ohh right ok then what time did he come out usually is it doesn't have to be in or [sys] is it somebody would need to be there is it your only toilet that's blocked or [usr] it's that i might i say it's the the bath as well [sys] right [usr] the it's got this downstairs bathroom i don't know if that's got anything to do with it [sys] ok [usr] but [sys] but it's your only toilet is [usr] it [sys] it they'd come today [usr] right ok ok i just need can i can i just call you back i'm just gonna text my mum to to [sys] sure [usr] my mum and to see if she can come in cos i'll be at work that's all and my wife will be at work [sys] no problem [usr] unless [sys] no [usr] we unless [sys] problem [usr] we can set a time for for for our [sys] they don't offer times no it it they would just get get there today as soon as possible [usr] i see right i'll i'll i'll i'll text mum now and i'll phone you back is that ok brilliant [sys] that's fine no problem [usr] all right [sys] take [usr] thank [sys] care [usr] you [sys] bye [usr] bye [sys] now [usr] bye [sys] bye [usr] bye | 7Quote
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[sys] to speak with someone about an existing job press one or for a new enquiry please press two whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize [usr] hi i wonder if you can help me i need a bit of advice regarding a it's a blocked toilet in [pii] [sys] but it wouldn't [usr] that [sys] be [usr] something [sys] today [usr] you [sys] that's [usr] guys [sys] the only [usr] would deal [sys] thing [usr] with [sys] we're really really busy it's 100 [usr] all [sys] and £80 [usr] right what [sys] that's [usr] sort [sys] the [usr] of cost [sys] set price [usr] is it normally [sys] no sorry you're looking [usr] right [sys] let me [usr] but [sys] just [usr] it wouldn't [sys] quickly check [usr] it wouldn't be [sys] we're [usr] a day [sys] busy [usr] no [sys] we've got a couple of guys off on long term sick we're two men down at the moment [usr] it's ok it's ok i'll i'll i'll go and check about because it's just i i i'm i'm busy tomorrow you see but i'm [sys] the [usr] gonna [sys] earliest [usr] have to [sys] week [usr] i don't [sys] of the [usr] wanna [sys] 10th [usr] leave [sys] for [usr] it [sys] would [usr] too long [sys] be tuesday that's the only thing [usr] tuesday ok o ok [sys] all right [usr] right i'll [sys] not a problem [usr] get [sys] ok [usr] back to you [sys] cheers [usr] if i need [sys] now [usr] to [sys] thanks [usr] but i'll try [sys] bye [usr] and get it resolved by then thanks anyway thank you bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas we record calls for quality [usr] i [sys] and [usr] just [sys] training [usr] my [sys] purposes [usr] phone hold on hello [sys] hello my name is is this regarding the problem with the plumbing [usr] yes [sys] i can certainly help with that can i take the sorry how can i help today [usr] we got a problem with our drainage system and it's over the drains backing up into our kitchen i need someone to come up with the the thingy it's probably over 25 m he needs something [sys] i take take a look at that can i take the post code please [usr] it's [pii] [sys] perfect thank you and the address please [usr] it's [pii] [pii] [sys] perfect thank you can i take your name sorry for reference [usr] my name is [pii] [sys] perfect thank you and you said it it it's [pii] you said [usr] that's right [sys] perfect thank you [usr] how long will it be [sys] i just sorry just checking checking for you now the the time scale is there was there any toilet we still were flowing from the train [usr] no no no it's just a switch [sys] sorry did you say there is a sewage toilet waste overflowing [usr] no no no toilet waste it's it's water dirty water [sys] i see from from the kitchen you saying i was [usr] it's [sys] up [usr] the big main pipe is coming it's it's coming up now [sys] i understand [usr] and i think it's a four inch pipe it's a big four inch pipe that is it's blocked and it's it's coming all up it's it's coming because it's coming to us [sys] with in terms of out of hours emergency emergencies would be between eight and one tomorrow [usr] no not today not not nothing today [sys] sorry i wouldn't be able to do it today sorry [usr] are you not down the road [sys] we we're the out of hours team [usr] well you're not down the road are you are you down the road [sys] no we cover british gas [usr] no [sys] but we [usr] no [sys] do cover [usr] we [sys] dialogue [usr] i need down the [sys] no [usr] road [sys] we it it will be done about this coming out [usr] but can you not send me now because ii i know [pii] does come now [sys] i i'll have a look for you i'm just gonna place you on [usr] please [sys] hold one moment i i won't [usr] co [sys] be [usr] urgently [sys] no no no no no i won't be i won't be no thank thank you british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you | 7Quote
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[usr] this this [sys] thank [usr] much time [sys] you for calling [usr] for everything [sys] dino rod partners with british gas [usr] that's why [sys] please [usr] you get stressed [sys] listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home welcome to british guest [pii] speaking how can i assist you today [usr] hello yes i had an engineer come out to unblock one of my drains outside yesterday and it's still unresolved we and he said we need to i need to phone back and book a camera to go down [sys] that [usr] to see where the blockage is and maybe tree cutting tree root cutting i need [sys] i mean [usr] somebody to come round today [sys] alright you said you you made an appointment already [usr] no no no it's [sys] you're calling [usr] it it [sys] in to [usr] was [sys] book [usr] done [sys] one [usr] yesterday another well i need to book book another one apparently somebody should have called me to book another one straight away but they didn't [sys] alright ma'am i'm very sorry for that can i please have the home care number or your post code [usr] ws 15 1 dp [sys] it's w [usr] ws for sugar 151 [sys] yes [usr] d for delta p for papa [sys] alright and what is the house number [usr] 83 [sys] it [usr] and i've got a reference here if you want 83 [sys] 83 ok the person that came in to do the job yesterday after they've done the job was there any other thing that needs to be done [usr] he said he's going to put it on my notes that they somebody's gonna come round with a camera and find out where blockage is and it might be a possible tree root cut that we might [sys] you [usr] need to book [sys] have to [usr] in i need to book in not just [sys] ok [usr] a normal unblocked but a camera a van with a camera [sys] the person that you spoke to or the they said they will the person that that that that came in will be bringing in the camera [usr] pardon [sys] what what was what was supposed supposed to be by the engineer [usr] the you put it in my notes you should have it in my notes [sys] alright [usr] british gas has got it in my notes [sys] ok can i please have your full name that i can check on the previous notes [usr] [pii] [sys] let me just check i'm quickly checking up on the profile it's [pii] [usr] [pii] [sys] let me just check alright can i kindly please hold the line while i'm trying to check up on the previous appointments thank you [usr] yes [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just foot apps wherever you are whenever you search for the british gas app on apple store or google play alright thank you very much for holding on the line ma'am alright the reference number that you [usr] that's [sys] have currently [usr] ok [sys] is it dywo 34647 double five ok this appointment was booked yesterday [usr] yes [sys] as an emergency ok [usr] yes [sys] the appointment that [usr] yes [sys] yes it's for the blockage [usr] because [sys] or [usr] there [sys] of [usr] sewage [sys] which [usr] coming [sys] for [usr] out [sys] the sewage is overflowing ok what i'm seeing here this appointment has been booked [usr] yes [sys] as an emergency ok sorry alright [usr] it's [sys] when the appointment is booked as an emergency then obviously we do not any time slot in regards to that it it it just it just shows that the the the the the job will be attended by engineer as soon as possible right regards to that is there anyone that came in yes today or yesterday regards to that or he's still waiting up on someone to come to come and have a look [usr] no no no [sys] yes [usr] you're not you're not listening somebody [sys] yes [usr] came yesterday to attend to that blockage and he he he tried to unblock it but he said it's still not unblocked [sys] perfect [usr] he's tried to [sys] thank [usr] get [sys] you [usr] get rid of as much as he could and cleaned up [sys] bye [usr] but he said i will need to book in or you can call to book in somebody with a camera [sys] i [usr] to go down to find out where the blockage is and also it might be tree routes that need cutting we need to book another appointment with with [sys] alright [usr] a van [sys] not a problem [usr] with a camera [sys] regards [usr] he [sys] to that [usr] have [sys] i would need [usr] a camera [sys] to first [usr] on his van [sys] call in the franchise which that was dealing with the job then i can be able to find out which engineer will be sent out today with the camera thank you [usr] good lovely [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees [usr] that's [sys] the same [usr] an omelet [sys] respect they offer you [usr] make an omelet [sys] you can book your annual service appointment in our new app in just four taps wherever you are whenever [usr] but it's not [sys] you [usr] much in that [sys] search [usr] it's only a little bit [sys] for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website [usr] what [sys] in under [usr] are you having [sys] a minute [usr] to with [sys] visit [usr] family [sys] british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving [usr] no [sys] you're moving home did [usr] jeez [sys] you [usr] already [sys] can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you if your boiler [usr] red [sys] and heating [usr] onion [sys] are working at their best you'll save money on your heating bills a central heating filter [usr] i [sys] is likely [usr] it's [sys] to help [usr] always dirty if [sys] you [usr] you [sys] can ask [usr] have [sys] your engineer [usr] it [sys] if you've got one coming and they'll give you an idea of what it will cost [usr] care you say got no taste nothing whatever why does it take long [sys] ask your advisor or one of our engineers about getting a carbon monoxide alarm fitted if you haven't got one you can't see taste or smell carbon monoxide the gas safety council recommends you keep safe by getting all your gas appliances serviced every year and a carbon monoxide alarm in every room with a gas appliance [usr] is that what [sys] if [usr] a start [sys] you're not sure [usr] a snack [sys] how to [usr] is [sys] use [usr] it [sys] all the canals for your central heating system just ask our engineer to talk you through them when we next visit [usr] did she [sys] if you're worried your boiler has seen better days and you're a home care cover you can get a discount on a new one as long as your agreement covers your boiler and central heating just ask your agent about it [usr] another one that says [sys] if you want to make your [usr] everywhere [sys] central heating system [usr] this [sys] better [usr] woman [sys] and more [usr] said [sys] efficient [usr] if you put [sys] to help save [usr] tea [sys] you money [usr] tree oil [sys] we [usr] around [sys] can help [usr] the [sys] it might surprise you to know we do things replace radiators [usr] tea [sys] with [usr] tree [sys] newer [usr] oil [sys] models and offer a range of things [usr] peppermint [sys] to make your [usr] as [sys] system [usr] well [sys] run better such as power flush to clear sludge [usr] i know [sys] these [usr] they're [sys] improvements [usr] better because [sys] aren't [usr] they take [sys] included in your [usr] they [sys] home [usr] get [sys] care [usr] rid of [sys] agreement [usr] all the wood [sys] but [usr] lies [sys] they'll make your heating [usr] they [sys] work [usr] do [sys] better and help save you money [usr] i know hm there's [sys] you [usr] the cricket [sys] can book [usr] on [sys] your [usr] or something [sys] annual [usr] where [sys] service appointment [usr] what [sys] in [usr] are you [sys] our [usr] doing [sys] new [usr] there [sys] app in just four taps [usr] work [sys] wherever you are [usr] it's [sys] whenever [usr] hardly [sys] you [usr] any since [sys] search [usr] i've come down [sys] for the british gas app on apple store [usr] that [sys] or [usr] my [sys] google play [usr] it will be your arse i'm not gonna wait for this i [sys] ok [usr] that on purpose | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to [pii] my name is [pii] how can i help you today [usr] hi there i'm having some some problems with my kitchen sink which isn't draining away correctly the the symptoms we're experiencing is when we have the dishwasher on the sink quite often fills up with the the water from [sys] with [usr] the dishwasher [sys] the water from the dishwasher [usr] but we had a a guy around a couple of days ago who dismantled all the pipework directly beneath the sink and he said there wasn't that much of a blockage there but he cleaned it out he also sent one of those snake things down the pipe and didn't find didn't find much from that either [sys] hm [usr] but it's still draining away really slowly to the point where i'm having to use a plunger at at some point [sys] right [usr] i'm wondering what you [sys] we [usr] might [sys] need [usr] advise [sys] to it's very you see it might mean that if he's not finding anything it might mean you need to do have a cctv survey done which is [usr] bye [sys] where they have a a proper camera that goes down and goes through all of the drains [usr] right ok [sys] just to see if we can see an issue somewhere that could be causing this [usr] it's further down the pipe what's the cost of that please [sys] i'm afraid i can't provide a quote for that my advice would be to speak to the local office on that [usr] right [sys] if you give me the postcode of the property i can get you their direct contact number and if you contact them they'll be able to go through pricing and also availability with you [usr] ok my postcode is [pii] [sys] thank you ok please bear with me a moment i'll just get that the contact number that you would need it's [pii] [pii] [pii] [usr] and and where where are they based out of interest [sys] they are based in one second [pii] [usr] [pii] ok great all right [sys] ok [usr] that's [sys] if you give them a ring they'll be able i said they'll go through the pricing of the cctv survey and also with the availability as well [usr] ok thanks ever much for your help [sys] no problem thank you much for your call have [usr] cheers [sys] a good evening now bye bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon you're through to how can i help [usr] hi good afternoon i wonder if you can i bought a property in town in [pii] and i i unfortunately i don't know how it happened but i got water in the cellar do you pump water out and make tell me if it's migraine or or or or what causes this situation because it's not very nice [sys] of course we can get a drainage engineer to come down to the property and have a look for you [usr] right [sys] there's no call out charge if it is an unblocked of some sort it's around 1 70 we charge to unblock it [usr] right [sys] inclusive of the et does that sound ok [usr] ok and [sys] perfect [usr] ok you come out and if it's er no blockage but if this how can the water i know it's ground floor of course the cellar is underneath it er i don't know if [pii] [sys] i'm not familiar with the area i'm based in [pii] [usr] well that's a little bit too far [sys] well we do have local offices around the [pii] we will have someone in that area what's the postcode madam [usr] [pii] yb [sys] say it again [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] thank you [usr] ok [sys] that's [pii] [usr] yes [sys] no problem and the first line of address [usr] number [pii] [sys] thank you and just confirm that's your residential property [usr] well it's it's a it's it it is a resident it is a flat above but where the the water is it's above my office [sys] no problem and just confirm you don't have a home care policy with the british car for your [usr] no [sys] plumbing and drains [usr] no no [sys] ok [usr] i didn't [sys] may [usr] know [sys] i take [usr] that you [sys] your [usr] were [sys] name [usr] connected with british gas [sys] we are [usr] ok [sys] can i take your name [usr] mrs [pii] [sys] and contact number [usr] this number [pii] [pii] the office number [pii] this is my mobile i'm phoning you from [sys] no problem [usr] can i just [sys] [pii] [usr] ask you though [sys] [pii] [usr] that is my mobile [sys] yes perfect and you were gonna ask me [usr] do you pump out the water from the from the cellar because if you come and see if there's a blockage but then i've got water in the cellar it's not going to be useful to me is it i need to block i need to take the water out from the cellar there's about two inches of water [sys] ok let me double check with the local office i'm just gonna pop you on hold for a minute [usr] ok [sys] thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency hi thanks for holding [usr] ok [sys] er i've just got my colleague from the local office on the line now i'm just gonna connect the call and i just got a couple of questions for you [usr] ok [sys] are you [usr] aye [sys] hello [usr] good afternoon hello [sys] hello can you describe the issue to me please [usr] er well er all of a sudden i got water in the cellar and i cannot detect where is it coming from i checked all the drains i checked all the down pipes in case they were blocked or anything but there's no evidence of being blockage now i got about [sys] right [usr] two inches of water in the cellar and it's quite a large area [sys] right [usr] i am a a are are you into at all or [sys] we got somebody down that way yes [usr] ok just to to if if you knew the place at all [sys] i think we can we can certainly get somebody to come and have a look at that for you or is this water level has just come from nowhere and is it still [usr] well [sys] rising [usr] yes i can't [sys] or [usr] seem to find at least as i said we checked all the drains but they ii i can't seem to find out where on earth is it coming from it could it could it come up from the from the sea i i'm this is i don't know [sys] no has this been is this clear water does it smell at all or [usr] well i remember it's a cellar and the building [sys] well [usr] is [sys] sa [usr] quite tall [sys] sa sala's [usr] but [sys] gonna [usr] it [sys] be [usr] isn't sewer put it that way it it it's clear water [sys] right ok [usr] but [sys] potentially could it be a water leak [usr] there's no water down below it's only above that's from my office i mean there's a bathroom which i checked it doesn't leak i flushed the [sys] i [usr] water [sys] i [usr] a for a dozen [sys] right [usr] times and it didn't [sys] are you [usr] do [sys] on her are you on a water meter [usr] no [sys] no ok that makes it a little bit more difficult [usr] right [sys] potentially it does sound if you checked all the dreams all the dreams is clear [usr] absolutely yes [sys] and the water itself is clean and clear [usr] yes [sys] and it's just rising for no apparent reason because nothing's being used [usr] better [sys] it could very well be it could very well be a water supply pipe leak [usr] and where would that come from then [sys] well that would be the water supply pipe that comes from out in the road that comes into the property [usr] right i mean that wouldn't be my water then really it would be in a lane [sys] it would [usr] that i would perhaps be it would be the council pipes then [sys] it would poten potentially it sounds it could be something that welsh water need to investigate [usr] right i'll give a ring to the welsh water tomorrow morning then because [sys] they may be able to come out and and test to see if if you've got a a water leak [usr] right how do they do that then [sys] they well what they would do normally if you haven't got a water meter what they can put a a bit of equipment onto your external stop tap [usr] right [sys] and by and they can be able to listen and hear if there's water running through it [usr] of course [sys] if you if you've got no water running if you've got no taps or anything running in the house and they can hear water running through your pipe that would that would say that would then tell them that there's a leak [usr] ok well [sys] er that's why i said if you if you had a water meter then it's just quite easy cos you could look and see the dial moving [usr] no i haven't got to water [sys] but if [usr] meeting [sys] you if you haven't got a if you haven't got a meter you're gonna need a bunch of equipment but [usr] right [sys] from what you're describing to me it does sound more a water supply leak than a drainage issue [usr] right ok that could only be outside because of course from the flat that i got above you would be able to see the leak coming from one [sys] well [usr] flat [sys] the the water the water supply pipe might be below the ground level in the in the basement see [usr] underneath the basement [sys] you might the water supply pipe might run under the basement and then come up above ground elsewhere in the property [usr] right ok [sys] without [usr] is [sys] being [usr] it [sys] without being able without being able there and looking at it i couldn't tell you for certain [usr] it's a it's a new it's not new build but it's not ancient if what i mean i mean [sys] yes i know [usr] i [sys] what you mean [usr] i mean [sys] majority [usr] i [sys] majority of the time the water supply pipe runs below ground level [usr] right [sys] under the house to the back of the property where it normally then comes up into the kitchen [usr] right [sys] normally it runs underneath the floor of the basement and comes [usr] ok [sys] up towards the back of the property where the kitchen is because it's normally you got an internal stop tap in the kitchen [usr] yes yes well all [sys] it's it is it from what you're describing it doesn't sound you've got a drainage issue it sounds more you've got a water supply issue [usr] right i shall phone the water and i'm very grateful for your information thank you much [sys] no worries you you can you can give them a ring tonight [usr] really [sys] the the the number's 24 hours they [usr] what [sys] they may not come out tonight but you can certainly log it with them tonight [usr] excellent [sys] cos [usr] do [sys] what [usr] that [sys] they can also do is they can test the water that's in the basement and if they detect chlorine in it then that would also tell them it's a water supply leak [usr] i see well ok i'm very grateful for your information thank you very much [sys] no problem at all [usr] thank you bye bye [sys] no problem cheers bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partner with british gas please listen to the options carefully we can get you to the right team [usr] be [sys] if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning you're through to [pii] my name's [pii] how can i help you today [usr] hi [pii] i'm at my parents currently they've got a drainage blockage i just [sys] ok [usr] wondered if you got any call out [sys] i can have a look for you can i ask is this a domestic or commercial property [usr] domestic [sys] and do they have british gas home care cover for plumbing and drains at all [usr] hang on i'll just find out have you got a phone cover for a british gas yes [sys] right ok what i'll need to do is pop you through to the home care team and they'll be able to book an engineer out for you i will [usr] ok [sys] need to pop [usr] thank [sys] you [usr] you [sys] on hold is that ok [usr] that's fine [sys] thank you ok transferring you now [usr] can i get your policy number [sys] have a merry christmas and take care bye bye now [usr] thank you [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] 00 [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% [usr] my heart [sys] the 10 million customers who choose [usr] when [sys] us [usr] i [sys] as [usr] eventually [sys] their energy supplier [usr] the [sys] today [usr] phone [sys] can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details [usr] i think [sys] are up to [usr] they put [sys] date [usr] me through to home care british gas is there a number on there emergency [sys] did we [usr] call [sys] can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] i'm not getting anywhere on this number i'm just always [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make [usr] what's [sys] sure [usr] the [sys] to test them regularly [usr] or [sys] and [usr] the [sys] to get your [usr] latest [sys] gas appliances serviced every year [usr] was to drink no i'm all right why should the issue british gas [sys] if you're not sure how to use all the controls for your central heating [usr] each [sys] system just ask our engineer to talk you through them when we next visit [usr] monday to friday nine till five that's only monday to friday saturday today it's been an emergency call out ok tissue ok [sys] freezing pipes are [usr] hi [sys] one of the most [usr] this is [sys] common causes [usr] from [sys] of [usr] double [sys] boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this [usr] you want [sys] is an [usr] the business [sys] insulated pipe that stops your boiler waste pipe from [usr] yes [sys] freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one [usr] for god's sake answer the bloody phone [pii] well that's a different number to the one which i make [sys] thanks [usr] sure that [sys] for protecting your home with british gas our nationwide team of expert engineers | 7Quote
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[sys] thank [usr] thank [sys] you for [usr] you [sys] calling [usr] for calling [sys] dino rod partners [usr] right [sys] with british gas [usr] to the internet to the [sys] please [usr] room [sys] listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] great time [sys] we record calls for quality and training purposes hello good evening welcome to my name is how can i help you [usr] hi we've er we've got a problem with our drain at the back it it's full and it won't it won't clear clear away [sys] ok do you have home care policy with british gas for plumbing and drains [usr] no i don't know [sys] ok is it a domestic property [usr] is he what [sys] is it a domestic property [usr] yes [sys] or [usr] it is [sys] commercial [usr] it is [sys] ok [usr] a 1000 yes it's [sys] ok [usr] a domestic [sys] can i have your postcode please [usr] yo [pii] [pii] [sys] ok [pii] ok just a second what's the first line of your address please [usr] [pii] [sys] ok [usr] must [pii] [sys] give me just a second [usr] bus [sys] ok [usr] 2009 [sys] you don't have a home care policy [usr] no [sys] i'll book it in now [usr] all right [sys] yes [usr] thank you [sys] yes just a second [usr] 48 [sys] ok is it backing up with sewage or just ordinary waste [usr] er it's just natural waste [sys] i'm just [usr] it [sys] not sure [usr] it it's [sys] why [usr] it's at the back of the kitchen and it won't clear off it won't it the the water won't go with the the the water won't disappear [sys] ok it's kitchen waste that it's coming from the drain [usr] that's right yes [sys] ok can i have your first name please [usr] 10 [sys] ok and your last name [usr] [pii] spelled with a [pii] [sys] ok the mister your title [usr] yes mister [sys] ok thank you ok who's going to be on site when the engineer visit [usr] i'll i'll be on site [sys] ok can i have your contact number [usr] [pii] [sys] ok [usr] [pii] [sys] thank you ok is there any vulnerable person in the property [usr] no there isn't any vulnerable people no [sys] ok [usr] can i ask can i ask you a question [sys] yes please [usr] when when will when will when will an engineer be coming [sys] i will confirm that shortly i will [usr] fuck [sys] check for the availability shortly [usr] ok [sys] ok just a second let me check for the availability ok the next available date would be thursday [usr] thursday [sys] yes [usr] er well that that's that's fair comment would it be morning or afternoon [sys] sorry i just checked there is no engineer for that post code right now i just checked now well if in fact you can't make it for the next two or three weeks there is no availability for the area [usr] there's no availability for the area [sys] yes [usr] ohh god you can't do it then [sys] no we can't we can't book it in now i just checked sorry about that [usr] ohh right [sys] just check yes sorry about that [usr] could you tell me any other companies that of [sys] i'm sorry i i don't sorry [usr] you can't come because of the postcode [sys] yes no no no that area we don't have any engineer for that area [usr] right thanks a lot bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hi i'm just calling for an update [sys] all right ok can i take the post code [usr] [pii] [sys] please [usr] or [pii] [sys] [pii] did you say [usr] yes sir [sys] for [pii] [usr] yes sir [sys] what's the first line of the address there [usr] [pii] [sys] when was the job put in [usr] well i called clarion housing at 5 30 in the morning [sys] i've got is it a key account then is it a key account job [usr] it's clarin housing i believe they are outsourcing to you [sys] alright right well i haven't got a job on the system for them [usr] i've got i've got a few reference numbers here [sys] have you got ad ywo number [usr] dy one [sys] dywo and then a number after it [usr] yes if you put the dywl and then it's 181 [sys] yes [usr] 6037 [sys] well that's not relating to that area that's relating to another post code [usr] ok [sys] in [pii] [usr] i've got another one here as well i've got 1815499 [sys] well that's relating to a quote for another area for [usr] one [sys] a [pii] postcode [usr] ok do you have do you do you have anything that's come through from clan housing [sys] i can't check that all i've got is that post code you gave me initially [usr] 00 [sys] which was bringing up a a job for number eight but [usr] that's [sys] not [usr] it [sys] for [usr] that's [sys] number [usr] it that's it that's it [sys] that's the one can i just take the postcode again then [usr] [pii] or [pii] [sys] right well it says here not emergency work customer didn't let me in when he spoke with me through a window a lady said she got a blocked kitchen sink [usr] wow are you serious [sys] nothing [usr] no it is it isn't emergency my room's flooding [sys] right well it seems as though a plumber was sent out and it should have been a drained person [usr] a drains person [sys] not [usr] but [sys] a plumber [usr] but he's [sys] it needs [usr] on they're [sys] to be a drain [usr] they're on [sys] the drain [usr] the they're [sys] needs to [usr] they're [sys] be [usr] on the they're on the first floor [sys] it doesn't matter if it's still drainage if the sink's flooding because it's [usr] how [sys] blocked [usr] how long can can you get a how long till you can get a a drain this person out here [sys] i don't know what you'd need to do is is is speak to the housing group again and get them to tell them what's happened that they sent the wrong person they've sent a plumber and you need a drains person to go out [usr] not a plumber [sys] not a plumber no a drainage engineer a plumber won't deal with blockages [usr] are you sure [sys] it needs to be a trains engineer that comes out [usr] right ok could you just a plumber came down knocked on the window or upstairs and the lady won't let him in [sys] that is correct [usr] right ok cool thank you i've got my neighbor's number i'm gonna call them now [sys] absolutely ok [usr] bye [sys] thank you thanks bye | 7Quote
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[sys] thank you for calling diner rod our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for reception if the good morning [pii] [usr] hello good morning my name's [pii] i'm phoning from my mum's house in [pii] where the drains to the road are completely blocked can you can you help [sys] when you say the drains to the road [pii] [usr] the [sys] are they on the road [usr] no no it's it's blocked [sys] are [usr] it's [sys] they on your property [usr] it's blocked in our property it's the toilets are blocked we can't use anything it's it's we've had a difficult weekend whenever i lift the manhole covers outside the toilets they're full to the top and the one outside the kitchen is full to its top yet when you look at the drain down at where it runs onto the mains of the road there's no water coming down there there must be a blockage [sys] ok [usr] between there must be a blockage between the road and the the last manhole [sys] and [usr] at the [sys] the property [usr] ho at the property the last manhole outside [sys] no [usr] the [sys] problem [usr] house [sys] what is the postcode please [usr] [pii] [pii] [pii] it should be [sys] and what house [usr] [pii] [sys] is it please [usr] [pii] [sys] [pii] ok no problem is there a septic tank at the [usr] no [sys] property [usr] it's not it goes onto the mains it goes onto the road [sys] no worries let me just check the diary here i could get somebody out to you in about an hour [usr] that'd be brilliant that'd be unbelievable [sys] let me see where abouts you're 38 miles away 3435 till [usr] yes [sys] 38 miles away [usr] ok [sys] the cost the way our our cost works is it's 100 and 45 for up to 25 miles [usr] ok [sys] and 25 to 50 miles it's 195 [usr] right [sys] it would be 195 for up to one hour and statistically nine times out of 10 the guys get the jobs completed within the hour [usr] ok [sys] if for some strange reason it goes over the hour it's fif it's £55 per half hour [usr] ok ok we're not we're not [sys] is [usr] in [sys] that [usr] we're [sys] ok [usr] not in a negotiating we yes yes that'll be ok [sys] it's [usr] hopefully hopefully it's just a jet [sys] it's [usr] down [sys] just [usr] the dra [sys] set price [usr] hopefully [sys] unfortunately [usr] it's just a jet down the drain will clear it but i don't [sys] in most cases it is and [usr] i [sys] i hope [usr] took [sys] that too because obviously the quicker we get away [usr] yes [sys] we're fully booked as well [usr] yes i'm sure i'm sure [sys] what what's your surname please [usr] my name is my mom's name is [pii] [sys] it's [pii] [usr] [pii] [sys] is it [usr] [pii] [sys] [pii] [pii] [usr] yes [sys] i beg your [usr] yes [sys] pardon [pii] [usr] yes do you want my mum's [sys] and [usr] name [sys] then ets [usr] you want my mum's name [sys] whatever [usr] for the proper [sys] whatever [usr] the pro [sys] one suits you [pii] [usr] put [sys] it's [usr] it in my mum's name before she's here put it [pii] [sys] [pii] [usr] yes [sys] ok [usr] [pii] [sys] and have you an email address to the rec sorry i ian [usr] i'll give you mum's email [sys] and [usr] go on sorry [sys] whatever it's just it sends a receipt and the the work card before and after pictures and what the engineer has done [usr] might be easier to send it to my email address that's ok yes it's [pii] [pii] [pii] [sys] internet.com [usr] can i just check i've [sys] is [usr] given [sys] there anything affected inside the house [usr] can i just give you check that postcode again it's your postcode [pii] [pii] yes [sys] i think it's right [usr] vhw [sys] because it's come up as that address [usr] ok [sys] [pii] hw [usr] which which way will it be do which way do drivers come into the property will they be coming out of [pii] or where [sys] they'll be coming from [pii] because they're in [pii] at the minute [usr] right if they can [sys] by the time they get up to you it'd be about an hour nor [usr] if they're coming from [pii] the way the best way to go is not through the turn around time come to the end of the motorway and then take the road down into to take the road down into a town now our f [sys] come to the end of the motorway not through not through the [usr] that's [sys] town [usr] right that's what i would advise [sys] what junction do they turn off or what one do you [usr] i don't [sys] know [usr] know it's one at the end of the motorway that'll bypass les town and it's it's [sys] ok [usr] it's it's i don't know what to let me ask mum do the name of the junction at the top or not no do the number of the junction to save i think it says rales down west on it but don't quote me on it we're we're just back from [pii] for the weekend [sys] all right no problem what [usr] but [sys] car does he want to pay with please [pii] [usr] we'll use my card we'll use my card [sys] sorry you were going to say something there before [usr] i [sys] i interrupted [usr] was [sys] you [usr] i was gonna give you instructions to the house the lorry won't get up the front of the house there's there's a back end as they come down from the motorway i'll try and give you instructions as they come down from the motorway they'll hit they'll start there'll be one or two houses on the left and then there's a small lane there's a lane to the left and that's the it'll be a lorry coming what will it be your van [sys] it'll be a mercedes sprinter van [usr] it's hard to explain over the phone there there is a lane to the left and that brings you that [sys] you want me to get them to ring him when they come off the motorway [usr] that might be a better idea and then i can meet you at the front yes yes when they come off the motorway give me a ring and i and i'll give you a ring in this number and i'll meet you i'll stand out on the road and show them where to go [sys] no worries 26 what card is he going [usr] do [sys] to pay [usr] you [sys] with [usr] want [sys] please [usr] a card that you can use my no i'll use my mum's card just one second sorry [sys] no problem [usr] won't be a second [sys] hello dad i bring in first i guess the agent no what is it [usr] hello hello [sys] hello [usr] yes it's a mastercard mastercard [sys] is [usr] debit [sys] it a credit [usr] debit [sys] or a debit please [usr] debit [sys] debit [usr] yes [sys] and how does your name appear on the card please [usr] it'll be mrs [pii] [sys] no problem can i have a long card [usr] yes [sys] number please [usr] [pii] [pii] [pii] [sys] no [usr] [pii] [sys] and expiry date please [usr] expiry [pii] [sys] and the last three digits on the back please [usr] [pii] [sys] no problem [pii] [usr] that's [sys] pardon [usr] your [sys] me [usr] number [sys] thank you very much [pii] the guys will be there in an hour that's 13 perfect there [usr] that's [sys] ok [usr] ok and i'll keep the phone on me and i'll go down to the roadside whenever they arrive that's perfect [sys] no worries thanks [usr] ok [sys] sir bye bye [usr] thanks bye bye [sys] bye bye now bye bye | 7Quote
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