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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[usr] thank you [sys] thank [usr] very much [sys] you for calling dino rod partners with british gas [usr] hello [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] it's a bad [sys] or if you have an existing home care policy it's three [usr] what's wrong it's just a a new starter ohh alright i'm wondering if what if a check [sys] i'm sorry i didn't get [usr] she [sys] anything [usr] get one [sys] if [usr] to start [sys] you need [usr] one [sys] any [usr] day [sys] help with a drainage problem press one [usr] it [sys] if [usr] be [sys] you require [usr] better [sys] our plumbing services press two or if you [usr] and [sys] have [usr] then [sys] an existing home care policy [usr] i think it'll [sys] it's [usr] be [sys] three [usr] alright we just got it right ok and then obviously if you need the phone number and everything [sys] did that you can now [usr] ok [sys] book drainage services [usr] no [sys] online [usr] problem [sys] in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred | 10Unanswered
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[usr] what [sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com [usr] hey | 10Unanswered
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[usr] shared with our neighbor [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require [usr] 00 [sys] our plumbing [usr] shit [sys] did that you can now book plumbing service | 10Unanswered
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[usr] just give [sys] thank [usr] me a minute [sys] you for calling our calls are recorded for training and monitoring | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right [usr] i'm [sys] team [usr] good how are [sys] if [usr] you man [sys] you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] is [sys] if you [usr] it [sys] require [usr] about | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press or did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor | 10Unanswered
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[sys] thank you for calling dino [pii] | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] ho | 10Unanswered
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[usr] i've been [sys] thank [usr] playing hockey [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm did that you can now book plumbing services online in a few easy clicks | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] where [sys] if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please [usr] is [sys] hold [usr] she on [sys] and [usr] the phone [sys] your call [usr] [pii] [sys] will be transferred to a customer service advisor [usr] ask her if she's ever had to call [pii] [pii] before [sys] we record calls [usr] after [sys] for quality [usr] she's ever [sys] and [usr] called [sys] training [usr] [pii] [sys] purposes [usr] before [sys] dino is one of the uk's leading plumbing [usr] did [sys] and [usr] you ever [sys] drain [usr] call [sys] services [usr] [pii] [sys] from [usr] before [sys] blocked drains [usr] [pii] [sys] to burst pipes and busted boilers [usr] people [sys] we're [usr] who do [sys] here [usr] this [sys] to help [usr] washing and stuff and what they're asking their questions they're asking for policy numbers everything [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem [usr] a problem [sys] we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done | 10Unanswered
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you're calling regarding a british gas call out please press one if you would to make a one off on demand | 10Unanswered
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[usr] i can tell [sys] welcome [usr] you [sys] to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options [usr] that's the number [sys] if you have a drainage issue including blockages cctv surveys drain repairs or | 10Unanswered
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[sys] thank you for calling dina r cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv [usr] hello [sys] [pii] | 10Unanswered
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[sys] hi you've reached plumbing i'm sorry our lines are busy at the moment if you could please leave your name telephone number and post code someone will get back in touch with you thank you when you finish recording please hang up or press the hash key for more options [usr] hello my name is [pii] telephone number [pii] and the post code is [pii] thank you | 10Unanswered
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[usr] you go with granddad [sys] hello welcome to british gas services limited [usr] hang [sys] authorized [usr] on what [sys] and regulated by the financial conduct authority although we cannot give advice or make recommendations on financial services products we can provide information to help you make your decision to talk to us about a gas or electric account press one to make a claim on your existing home care cover press two for new home care cover or to upgrade your existing cover press three for anything else press four [usr] i [sys] calls are recorded for training and quality purposes sorry our offices are now closed if you need to report a gas leak please call the gas emergency service on [pii] if you have [usr] you [sys] a power [usr] here [sys] cut hang up and dial [pii] to connect directly with your electricity distributor visit british gas dot co dot uk or download our app where you will find information on everything from bills payments and breakdowns to moving home and meter readings you can also start a live chat on our app too thank you goodbye | 10Unanswered
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[sys] thank you for calling dino partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] i might just | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and butted boilers we're here to help | 10Unanswered
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[usr] ok [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] i'm just gonna stay in the car for a minute right [sys] we record calls for quality [usr] do you want me [sys] and [usr] pack [sys] training [usr] here [sys] purposes [usr] you or you sure you don't get wet you answered have you answered ok that's a random | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry that is not a valid option if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem | 10Unanswered
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[sys] thank you for your patience unfortunately phone i'm busy at the moment please leave a voicemail with your contact number along with the site post code if it's referring to a job booking and a member of staff will call you back thank you [usr] hello there if you're able to give me a call back the site that is enquiring about is [pii] 10 3 november [pii] if you're able to give me a call back on this number which is [pii] my name is [pii] hope to speak to you soon take care bye bye | 10Unanswered
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold the next available agent will take your call alternatively you can email query to office at [pii] dot [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com all of our agents are busy helping other customers please call back between nine till five monday to friday thank you for your patience | 10Unanswered
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[usr] i can't keep this one [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help did that you can now book drainage services online if you easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes they know with one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done | 10Unanswered
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[sys] thank you for calling diner rod our office is currently closed for general inquiries or | 10Unanswered
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[sys] thank you for calling diner road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry | 10Unanswered
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[usr] no it's [pii] | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] thank [usr] you got the [sys] you for calling [usr] you got the jazz kick sir [sys] partners [usr] welcome [sys] with british gas please [usr] huh [sys] listen to the | 10Unanswered
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[sys] thank you for calling diner rod our office is currently closed for general inquiries or | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] to speak with someone about an existing job press one or for a new enquiry please press two whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household issues really are we won't ever make you pay for a call out sound good get to know us better and book your service today at dino.com when it comes to moving house you've got enough to think about without the worry of dodgy drains and plumbing problems don't take the risk ask about a free healthcare check from the friendly team here at dino edinburgh after all when it comes to a new home you deserve complete peace of mind and did we already [usr] that [sys] mention it's free schedule yours in just a moment at dino edinburgh our dedicated plumbing team is ready to help with [usr] what [sys] much more than just a leak or two big job or small we'll get it sorted from fitting a new tap to an entire bathroom suite with us you're getting the care and attention of friendly local experts backed by the latest technology and of course it all comes to you with the dino promise of clear pricing and fixed rates to find out more please visit dino.com whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household issues really are we won't ever make you pay for a call out sound good get to know us better and book your service today at dino.com when it comes to moving house you've got enough to think about without the worry of dodgy drains and [usr] that's how we used up | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can tutor the team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help | 10Unanswered
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options | 10Unanswered
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[sys] thank you for calling dino [pii] partners with british gas please | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem prayer | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 11 minutes [usr] loves me | 10Unanswered
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time | 10Unanswered
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[sys] thank you for calling dino rod partners with british [usr] know what's happened [sys] gas [usr] to this drawer that it's got [sys] please listen to the options carefully [usr] hello [sys] we can get you to the right team [usr] go [sys] if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options clearly we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get any we record calls for quality and training purposes the current wait time is approximately 16 minutes | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team [usr] if you wanna [sys] if you need any help with a drainage problem [usr] they gotta [sys] press [usr] pay [sys] one if you require our plumbing services press two or if you have an existing home care [usr] they should [sys] policy [usr] they shouldn't [sys] it's [usr] go [sys] three [usr] in we we can't just have 14 [sys] i'm [usr] my [sys] sorry i didn't get any | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning welcome to dino you're speaking to [pii] how can i help you [usr] good morning i'm phoning on behalf of my mum who has had a drainage problem she the the toilet was was coming back up through the shower my husband's [sys] all right [usr] excavated [sys] right [usr] the drain and has unblocked it to a degree but he can't he's got some rods and he can't get the rods down far enough to unblock it properly [sys] all right [usr] we've either got a collapsed drain or a completely blocked outlet and we just [sys] all [usr] i mean [sys] the way [usr] she's [sys] up don't worry it's very there is it still causing the same problems is it still backing up through the toilet or into the shower [usr] well no cos the he's unblocked it to the degree where it will come [sys] ok [usr] into the the drain area that we've excavated [sys] right [usr] it's it's just [sys] right [usr] sitting there now [sys] all right thank you can i tell that can i ask if your mom has any home care cover with british gas [usr] she's got some home care cover with british gas but i couldn't tell you what she's not [sys] no worries [usr] here [sys] i [usr] at the minute [sys] can no i can have a look let me just that'll be a second let me just get the other screen open we can check thank [usr] thank [sys] you very much [usr] you [sys] thank you ok excuse me sorry ok what's what's mum's postcode please [usr] [pii] [pii] [sys] thank you and what's the door number or the house name [usr] 16 [sys] please thank you let's have a look see 16 [usr] 16 [sys] lays [usr] 116 [sys] down 16 la no i've got that thanks very much you're just saying number 16 lays down [usr] that's [sys] thank you [usr] right [sys] what what's mum what's mum's name please [usr] [pii] [sys] thank you very much indeed thank you right no no to be fair it looks your looks your mum's got the cover for the ga gas appliances but not for the drummy not for the plumbing and the drains [usr] right [sys] we can certainly arrange for an engineer to call out if it was going to be today it would it it would be £237.02 37 inclusive of va t [usr] right [sys] if if as you say as you said your husband's activated it he's got some service back if it's in the week it would be 1 181 80 inclusive of va t [usr] 200 what [sys] 23723 [usr] 237 that's for today 237 or [sys] 1 [usr] 1180 [sys] 81 80 would would would be monday to friday [usr] ok well i'll just she's on her own she's 88 and she's got one [sys] right [usr] toilet i'm inclined to say go for the today call if possible [sys] of course yes certainly that'll be a second thank you give me a second now let's get this sorry it's number 16 you said didn't you thank you wow excuse me please [usr] you're [sys] thank you [usr] there some some [sys] it's just to tell you what thank you it's just a really annoying cough there's no there's nothing else there's no other [usr] ohh [sys] symptoms [usr] right [sys] it's just annoying cough it's it's been here a week and my wife and i just seem to keep bashing it back and forward ca caring and sharing i think [usr] what's it it [sys] not a few more seconds sorry keep you waiting [usr] ok [sys] thanks for your patience now sorry i i just need to take a telephone number and and a name for the engineer to call when they're on the way i mean obviously i say i was obviously i've got your mum's your mum's name mrs [pii] we know we can ring we [usr] no [sys] just need to know what the best telephone number is [usr] i'll just see if you bear with me a second i'll give you mobile number [sys] thank [usr] not [sys] you [usr] that [sys] very [usr] she's [sys] much [usr] gonna go anywhere but [sys] no no [usr] he's out with the dog at the minute [sys] all right what's that do you got [usr] ohh just a hein's variety ok i've got a mobile number it's [pii] [pii] [pii] [pii] [sys] thank you very much indeed shall i put your mum's name down as a contact or shall we use yours what do you [usr] no you better do mum's but just bear in mum she's hard of hearing [sys] i'll [usr] you've virtually [sys] put [usr] gotta [sys] in [usr] shout at her [sys] right [usr] don't tell her i sent [sys] [pii] [usr] that though [sys] no no no no my lips are sealed [usr] thank [sys] and i'm [usr] you [sys] brave but i'm not that brave well not i'm not i'm not i'm not even brave to be honest with you we really don't know what i said [usr] ok [sys] it takes takes long thank you for that that's that's all it's all done now have you sorry would you happen to have a pen and a piece of paper handy i can ask you to take a note of the booking reference [usr] go up first go on [sys] thank you it's letters and numbers with the letters first it's dywo [usr] dywo [sys] thank you and then the number is 3659 [usr] 3659 [sys] 561 [usr] 561 [sys] now at this sta at this stage i would normally say i would ask if anybody in the property is classed as being vulnerable but but we know your mum's in her in her late eighties and she's hard of hearing and she's told us that that's i've i've i've i've put that down on put that down on the on the work work detail [usr] right [sys] the engineer knows that's fine [usr] ok do [sys] i'm [usr] you have any [sys] poor [usr] guesstimate as to how long it's likely to be [sys] we don't at the moment i do apologize it's just about to go over to the local office who in turn will assign it to their engineer [usr] right [sys] and we'll get the to you physically as soon as we can but it does depend on the other emergencies that he or she has got to do or or has already got but the engineer will call on the mobile when they're about 20 minutes away if that's ok [usr] ok and how would you take payment [sys] card or cash [usr] to the engineer [sys] off the [usr] or [sys] the engineer on the card or cash after completion on the day if that's possible please [usr] well she'll have to use a card she would she won't have that much cash [sys] no no that's fair enough fair enough [usr] ok [sys] but that's all that's all done now [usr] ok [sys] thank you thanks much [usr] no thank you very much for your help ok [sys] thank you for all your patience take care thank you again [usr] thank [sys] lovely to [usr] you [sys] talk to you bye bye [usr] bye bye | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have [usr] greenwich [sys] an existing home [usr] right [sys] care policy it's three [usr] plan it right [sys] did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes ok [usr] where they always find the worst music in the world they on the hold [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] that [sys] our local teams of expert engineers are available across the [pii] 24 7 365 [usr] ok [sys] days a year [usr] i know [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] pretty [sys] it's really easy to book appointments online just visit dino.com dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote | 10Unanswered
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[sys] hi you've reached [pii] i'm sorry that our lines are busy at the moment but if you could please leave your [usr] your [sys] name [usr] knee | 10Unanswered
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[sys] thank you for calling dino rod partners | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can tutor the team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino plumbing we're sorry your local office has now closed and will reopen at 8 a.m. please continue to hold to be transferred to our british gas out of hours team sorry that number is no longer available but you can manage your account online at british gas dot co dot uk or download our british gas app alternatively please redial [pii] double [pii] that number again is [pii] double [pii] thank you | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry did that you can now book plumbing servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality | 10Unanswered
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[sys] thank you for calling dina road office is currently closed for general inquiries or to book a non-emergency service please press one to leave a voice mail a team member will | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please look | 10Unanswered
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[sys] thank you for calling dino [pii] | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas [usr] cobbling around [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] to be [sys] or if [usr] open [sys] you have an existing home care policy it's three i'm did that you can now book drainage services online in a few easy clicks [usr] ok [sys] visit dino.com for details alternatively please hold | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to | 10Unanswered
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[sys] hello welcome to british gas services limited please choose from one of the following three options if you have a question about heating or home care press one to discuss your gas and electricity | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please [usr] hi [sys] listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] your horse ok [sys] we record calls for quality and training purposes [usr] without trying to [sys] hello it's how may i help [usr] yes good afternoon could you arrange for an engineer to call please [sys] all right ok is this for a private residence or a business [usr] a private [sys] do you have any british gas home care cover for plumbing and trains [usr] yes [sys] i'll have to get you through to home care you've come through to one man just bear with me [usr] no [sys] welcome to british gas services limited please enter your account number using your telephone keypad [usr] for [sys] ignoring [usr] god's [sys] any [usr] sake [sys] letters [usr] i don't know [sys] then [usr] it [sys] press the hash key [usr] ok [sys] just use your telephone keypad to enter your account number then press the hash key this may start with 85 or 91 or if your account number includes letters please enter the numbers only if you don't have it with you press the star key [usr] [pii] it's gonna take some hard [sys] i'm sorry i still didn't understand please enter your account number using your telephone keypad then press the hash key your account number may start with 85 or 91 or it may start with letters if your account number does include letters please enter the numbers only if you don't have it with you press the star key please choose from one of the [usr] hello [sys] following three options if you have a question about heating or home care press one to discuss your gas and electricity account press two or if you wish to become a new british gas customer press three in a few words please say the reason for your call [usr] be a great day turn the whole set into [sys] you can say things [usr] water [sys] my about a problem with water is that right [usr] yes [sys] do you have a leak [usr] right yes [sys] ok please enter your account number using your telephone keypad it starts with either [usr] i don't [sys] 85 [usr] know it [sys] or 91 [usr] who also work in it [sys] just use your telephone keypad to enter your account number if you don't have it with you press the star key [usr] was very i'm excited [sys] sorry did your account [usr] think i would ever i can tell [sys] please end the phone number on the account [usr] hello [sys] if you're calling from that number [usr] how [sys] just [usr] is [sys] press hash [usr] because ultimately she's gonna the pounds to refresh true [sys] for security [usr] [pii] [sys] please say or key in your date of birth [usr] 25 9 1956 [sys] please try to your date of birth for example may the 4th 1967 [usr] 25th september 1956 [sys] avoid being glued to your house phone you can get the same support via whatsapp or text message on your mobile instead if that sounds good we can end the call now and send you a message just say yes to get started if you're not interested just say no [usr] no [sys] you may encounter some moments of silence whilst we connect you to a member of the team please stay on the line [usr] [pii] i told all them we start [pii] right bye now would that work next some shelves that can be the box ok right he does a dollar around 300 was here very much right take care bye bye he approves of the design which is great just thought he's a fairy tale in pounds [pii] is on the cake show done i the old bitch real leather a walking to restore that it's just a hobby by myself right well clean up probably go to be honest this is a bit exciting me right now my attention friday by a fiberglass mold hi days with out the larger i was inside the right really know what the name of this procedure is i mean i should know right this it's more right | 10Unanswered
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[usr] again [sys] thank you for calling dino rod partners [usr] had a [sys] with british [usr] body [sys] gas [usr] and you have to shoot it every time it flies back [sys] please listen to the options carefully [usr] i think it's [sys] we [usr] in [sys] can [usr] the world [sys] get you [usr] because [sys] to [usr] you [sys] the [usr] think [sys] right [usr] i had to get [sys] team [usr] a rhythm going from [sys] if you need [usr] 11 [sys] any help with a drainage [usr] right at the [sys] problem press one if you require our plumbing services [usr] 21 [sys] press two or if you have an existing home care policy did [usr] i think [sys] that you [usr] you [sys] can [usr] can [sys] now book drainage services online in a few easy clicks [usr] what [sys] visit [usr] do you mean [sys] dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] get them to crash into each other and you'll be up to phase three [sys] we record calls [usr] the [sys] for [usr] last [sys] quality and training purposes [usr] is we'll get this great value at talk direct name doctor [pii] [sys] dino is one [usr] balls [sys] of the [usr] that [sys] u [usr] are [sys] [pii] leading plumbing and drain services [usr] and keep in [sys] from blocked drains to burst pipes and busted boilers [usr] i [sys] we're here to help [usr] that it's cheap at this point stay with [sys] our local teams of expert engineers are available across the [pii] 24 7 365 [usr] much about [sys] days a year [usr] we have that's fine [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] or the heart [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges [usr] you [sys] you can rely on us to get the job done [usr] she also means free if you [sys] it's really easy to book appointments online just visit dino.com [usr] that [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] sure are you [sys] our local teams of expert engineers are available across the [pii] 24 [usr] ok [sys] 7 365 days a year [usr] the | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the option carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services | 10Unanswered
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[sys] thank you for calling dino [pii] partners with british gas we were | 10Unanswered
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[sys] welcome to dino midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss if you're calling regarding a british gas call out please press one if you would to | 10Unanswered
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[sys] thank you for calling down the rod press one for drains or two for accounts | 10Unanswered
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[sys] thank you for calling [pii] covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your o double [usr] boy [sys] 76954 | 10Unanswered
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[usr] i wanna talk that lady again she's a bit rude | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage servers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service | 10Unanswered
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[usr] march [sys] thank [usr] april [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] perfect [sys] [pii] [usr] hello can you tell me how much it is for a car for somebody to come out and er just unblock our room please [sys] for the actual clearing of it it's about 100 and 70 but the call out itself is free we come out take a look and have a chat with you about what we need to do give you a final quote and then if you're happy with it we carry the work out but for an unblock it's usually about 100 and £70 [usr] right thank you i'll i'll i'll ring you back in a minute i'll just have a word with him thanks very much [sys] no problem take [usr] thank [sys] care [usr] you bye bye | 10Unanswered
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello [usr] hello mate you just had to transfer me to from the south west board job and the phone could you transfer me please to cancel the job [sys] i just transferred it it didn't go through [usr] getting the i lost the call got dropped off the digit again please thanks [sys] once [usr] mate thank you thank you [sys] one second i'll transfer you [usr] thank you [sys] welcome to dina rod drain services please press option one if you have a blocked drain or would to discuss an engineer's bit your call is being transferred please hold [usr] that [sys] [pii] what [usr] no well i've got a job booked in before i need to cancel it it's [sys] the postcode [usr] [pii] [pii] it's there's more there that cost a lot more then [sys] seven dot on november cool i can [usr] feel [sys] up [usr] free [sys] for [usr] to [sys] you [usr] get [sys] now [usr] thanks mate talk to make about cheers [sys] take care [usr] bye | 10Unanswered
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[usr] sorry let [sys] thank [usr] me phone you back [sys] you for calling dino rod partner | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] which one is it plumbing or drainage [sys] i'm sorry did that you can now book drainage services online in a few easy clicks visit [usr] huh [sys] dino dot com for details | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good morning you're through to [pii] can i take your name please | 10Unanswered
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[sys] hi you've reached plumbing i'm sorry that the lines are busy at the moment but please leave a message and one will get back to you leave your name post code and telephone number thank you | 10Unanswered
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[sys] thank you for calling dino rod [usr] ok [sys] partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we [usr] we [sys] can [usr] can [sys] get you to the right team if you need [usr] please [sys] any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] in what you're going to say ok [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 11 minutes | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] cheers ta [sys] we can get you to [usr] no [sys] the [usr] don't [sys] right team [usr] be dashed [sys] if you need any help with a drainage problem [usr] been [sys] press [usr] able to do it [sys] one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [usr] i [sys] one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred [usr] she's [sys] to [usr] on [sys] a customer [usr] the phone to [pii] [sys] service advisor [usr] just say bye [sys] we record calls for quality | 10Unanswered
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[sys] welcome to the 02 messaging service the person you are calling is unable to take your call please leave your message after the tone to rerecord your message key hash at any time [usr] hello there i've got a property at [pii] and the tenants have got a blocked toilet and a sink that's not draining they've only got the one toilet they can't use it i'm hoping that somebody will be able to go out this evening if you can give me a call back [pii] thanks bye | 10Unanswered
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[sys] welcome to the two messaging service the person you are calling is unable to take your call please leave your message after the tone to rerecord your message key hash at any time [usr] hello i need an emergency plumber if you please could call me back at this number it would be great my number is just wait a minute just a second phone it's [pii] please could you call me back as soon as possible | 10Unanswered
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[sys] hello [usr] hi i don't know if you can help me i'm in the property with platform housing in [pii] and apparently the job has been passed to you it was a 24 hour emergency plumbing repair i've just rang the number that they gave [sys] no [usr] me and [sys] me [usr] they [sys] he [usr] said [sys] spoke to it was me he spoke to last time [usr] last night hello | 10Unanswered
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[sys] hello welcome to british gas services limited authorized and regulated by the financial conduct authority although we cannot give advice or make recommendations on financial services products we can provide information to help you make your decision to talk to us about a gas or electric account press one to make a claim on your existing home care cover press two for new home care cover or to upgrade your existing cover press three for anything | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[usr] just this [sys] thank [usr] one [sys] you for calling dino rod partners with british gas please listen [usr] they [sys] to [usr] both [sys] the options carefully [usr] not [sys] we can get you to the right team if you need any help with a drainage problem press [usr] they're not [sys] one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] alright that i would say that's | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry we record calls for quality and training purposes | 10Unanswered
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[sys] welcome to dino east midlands please note all calls are | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] golf's more important clearly well i've clicked all the options it's just gone quiet now just gone dead | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred | 10Unanswered
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[sys] thank you for calling dino rod partners with dish gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local [usr] coffee [sys] teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation vote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really [usr] please [sys] easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem [usr] bye bye [sys] we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast [usr] you're welcome [sys] reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com | 10Unanswered
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[sys] good afternoon hello hello [usr] hello | 10Unanswered
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