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Loved my stay in NYC!
I stayed at the New Yorker for a week in the middle of Feb 2012. I arrived late so was accommodated straight away, no lines for check in. My room was 3520 (on the 35th floor), I had paid online to upgrade to a view room as it was my first time visiting New York. It was well worth the $10 extra per day! The view of the city/skyline was incredible! I was looking directly at the Empire State building when I was lounging in bed! Amazing!
The room itself was just average size but more than big enough for me as I was by myself. The bed was very comfortable and clean. The only fault I would have with the whole room was the bathroom which is a little run down and needs upgrading. The shower curtains are terrible, dirty and stained. Apart from this, the staff were all quite friendly and always had a smile for me which was much appreciated. The location of the hotel could not have been better! Very central for everything, about a 5 min walk to good shopping on the way to Macy's and Herald Square. Only 8 blocks down from Times Square which was about a 10-15 min walk. The neighbourhood was always busy and I felt quite safe walking around by myself (although never at night) There is also a pizza place and a McDonalds across the road and the Tick Tock Diner attached to the hotel, very convenient places to eat.
The hotel concierge was also VERY helpful and friendly, reconfirming my airport transfers and helping me book day tours to go on.
Overall I would recommend this hotel to anyone and everyone! It's great value and a great experience!
Will definitely be staying here when I come back to New York in the future!
:-)
| 5 | null |
Great Hotel - great location
We have stayed at the Hampton Inn Downtown several times. Rooms are clean and large. Staff is very friendly - Door man makes us smile every time - Valet parking attendants are attentive. We texted our number to them and the car was ready for us by the time we got downstairs. (We were in and out alot)
Fabulous location for Convention Center, Nationwide Arena, Park Street and the Short North. Convention Center is across street, Nationwide Arena is about 4 blocks away, Park Street is behind the hotel one street. If you turn left out of the hotel towards the Short North there are several restaurants, bars, shops. Streets are always full of people.
Currently the hotel is under construction, but heard no noise from it.
Second floor has large lounge area where breakfast is served (included). Good selection of items for breakfast and the coffee is great ! (and available all day)
| 4 | null |
Don't Book Here!
While the location is great-the service (although the General Manager was extremely kind and willing to stand by their mission statement), the rooms (very old-needs upgrading) and cleanliness is not a top priority. Surprised as well as disapointed that this was on AAA's list. Try the Best Western next door-looked extremely new and clean! :)
| 1 | null |
RSNA
We recently stayed at Sax hotel as it was recommend by RSNA. The staff was very nice and friendly and the location central. However the rest of the hotel was very much a disappointment. The flush on the toilet was broken and had to be fixed. The room was stuffy and overheated. The maintenance people came and tried to fix it but they said that it was preset for winter so we had to just keep the windows open the whole time. Not particularly environmentally friendly. There were no tea and coffee making facilities and if you wanted a bar fridge you had to pay extra. The hotel was old and not well maintained.
I think the RSNA organizers should reconsider their recommendation of SAX hotel especially at such inflated prices.
| 2 | null |
An ok stay for a SPG hotel
We stayed at the Manhattan at TImes Square hotel for one night a couple weeks ago. The location is pretty good. Quite close to all major sightseeing tourist attractions. However, we were disappointed about this hotel in terms of their staff services, the dated rooms,... We are loyal SGP (Starwood chain) hotel customers and we have stayed at many of their hotels. I have to say this is gonna be the worst hotel ever that we have ever stayed. Compared to other SPG hotels, the staff here is not as professional and they seem to have some sort of attitude! Not so friendly and nice. The room is smaller and dated. The small part is fine since you are in the middle of NY center... But really, the room was old... We also requested a king sized bed but then we got a queen sized bed... We were too lazy to request to change the room but this should not have happened to begin with... We definitely will try to avoid this hotel in the future...Quite a disappointment for a SPG hotel!
| 2 | null |
Nice Room, Clean - area a little iffy
This place was definitely not expensive - the room was big and very clean, the bathroom was also clean. TV was a newer variety (sometimes a rarity at these places) and even though it was on a major street the windows are on the inside so you don't hear much street noise at all. It was walking distance from a Walgreens, Banking, Post Office and the convenient Streetcars and buses. (If you take the F streetcar it can take you to the CASTRO or Fisherman's Wharf directly).
For Gay travelers the place is walking distance for the SOMA bars - The Stud, The Lonestar, Kok etc and Mr. S Leathers. Close for the Folsom street fair and Dore Alley. (and like I said a streetcar to the Castro). It's also just a couple blocks from City Hall which is very convenient and there is a farmer's market close as well.
The Staff actually lives onsite and were very helpful when we needed something. The cleaning staff was friendly and prompt. There is free parking (which can be a $40 a night value however there is a lack of spaces - I would phone first on this).
Bad Part - The area around the hotel (Mission Street) does have a lot of homeless people and it is rundown. So it's kinda depressing around the hotel itself. There aren't really restaurants or coffeehouses to hang out at. (unless you count a starbucks on Market). I mean if Burger King full of homeless is your idea of dining you'll like it. So it's not as fun as staying in a neighborhood like at Beck's Motorlodge. It doesn't give you a very favorable impression of San Francisco if you are a first time tourist.
For the price more pluses than minuses.
| 3 | null |
NOT Happy
I made reservation's at the Hotel Deca through Expedia. Upon arrival we checked in and went up to our room; to discover we had a King bed. I was traveling with my sister, we do not sleep together. I immediately called the front desk and the clerk said to return to the lobby and they would fix the problem. While the first agent was assisting us, another male agent stepped up and told us that because we made our reservation through Expedia, they would not honor the request for a two bed room. He said, I will give you a rollaway. I said, that room is so small we would not have anywhere to walk. He said, sorry. We can move you to another Hotel, one mile away. I said, listen...I rode the train here, I do not have a car, I have to walk to the event and to my sons apt; if I am a mile away that would be a problem. He again said, sorry. He was so condescending, he just kept giving me one word answers and repeating himself. No help at all. So, Friday I slept on the floor and Sat. I slept in the bath tub by filling it with pillows. The stay sucked and I complained to every one working. The other agents just kept saying I am sorry there is nothing we can do....I will now always bring my car to Seattle (just what Seattle needs) and I will never stay at the Deca; again (this was my second stay). I asked, If we were two business men, would you expect us to sleep in the same bed? He refused to answer, he just kept saying sorry. I wanted to scream.
| 2 | null |
Walking distance to time square but the room was very small
i've decide to bring my two young adult kid for a long week end in NY, and we were not deceived by the location, just great... a few steps from Time Square and everything that goes along with it.
People at front desk were not too busy at the pre-check-in ( we arrive at 07:00 ) so we got everything settle and out for the day... when we were back at hotel, 17:00 there was another story about front desk , just too crowdy, we had to wait for 45 minutes to get our card....
Room were clean but our view was on another room , and no view at all on NY, sad... we did not have a lot of place beside beds ( about 12 inches ) so a bit tight.. bathroom was renovated but very very small....
overall it was ok but we'll never return to this hotel
| 3 | null |
Vomit Smell in Room & No One Cared
We checked into this hotel to a room that smelled like vomit. We notified the manager and he said to call back in the morning as they didn't have any other rooms. After a sleepless night we called back and were told no other rooms were available. I told them if they couldn’t find us another room, we had to leave and the front desk replied, just let us know what time you’ll be leaving. Seriously? They even charged us! We checked out and went to another hotel nearby.
| 1 | null |
Can't have room because too many drugs in it?!
We showed up at 7:00 P.M. with my wife and 2 kids (3 & 5) and our friend and her 2 kids (3 & 5). We reserved a 2 bedroom suite so we could put kids to bed and hang out in the living space. Chris at the front desk told us we could not have the room we reserved because they "found a bunch of drugs in our room and he wouldn't feel safe putting a family in it". I asked if I could go see the room and determine for myself whether it would be safe or not (I didn't believe his story) and he said "no, it wasn't safe for our cleaning staff so they didn't clean it" and he refused to tell what the room number was. After much discussion he told us the best he could do was give us a 1 bedroom suite and a room next door. We asked if they were connected and he said no. This wasn't ideal but we took it. It turns out the rooms were connected and it worked out in the end. I told him they were connected and he said "it doesn't show that in my system" which only underlined the incompetency of the staff (Chris was the only one working). The room we had (115) had what looked like burn marks all over the bathroom floor and had a general feeling of being dirty and run down. And needless to say, we did not feel very safe after Chris' comments about a room so filled with drugs that it couldn't be cleaned. If you don't mind a dirty, drug infested hotel with incompetent staff, stay here. If you're looking to enjoy yourself, go somewhere else
| 1 | null |
Expected Better
Nothing like the website suggests. A lot of construction work going on which we were not warned about. Told that we were being upgraded to a better room as we were on honeymoon but the room appeared worse than the room where we stored our bags initially. I assume they haven't renovated all the rooms yet. No wardrobe or anywhere to hang clothes. Due to renovation they do not have a breakfast room and only a cup of coffee and a danish were put on as a result. When we asked the staff about travelling around LA and getting to the airport only the most expensive options were mentioned (I believe they get a commission for car rental and airport bus / taxi) we had to find alternatives on the net. Wifi is very slow in the rooms.
| 3 | null |
Average but worth the price!
I stayed there over the Easter weekend with my daugther and we had only good experiences. Close to a lot of SF attractions, e.g. Chinatown, Market Street etc.
Service is professional, not overly engaged or friendly, but we had no issues with anyone. The flair of the hotel is quite continental, a bit strange in decoration, but for a hotel of this age approriate and one can find it charming, too.
Only two things to be aware of - hotel windows are single pane, thus a bit noisy in the morning (at least for rooms towards the front with the street) and of course parking a car in the center of SF, well costs a fortune (minimum $25 a night), as parking spots at the curbside are extremely rare to find....
| 3 | null |
Honest Review from Seasoned Traveler
I purchased a great rate from this hotel on Groupon. (It came with a bottle of wine and a box of chocolates. VERY NICE!) Then I came on here to read the reviews and I have to say I was a little scared. (but I decided to just take a chance anyway) Well, I am back from my 3 night stay and I have to say that I was pleasantly surprised. If you are considering this hotel I hope my review can help ease your mind.
I have traveled quite a bit in my life. I am not a "backpacker" I require better accommodations than a hostel (or a motel 6) but I don't require "the lap of luxury" either. I just want someplace clean and a comfortable (for sleeping) and a decent shower ... a nice tv and free wifi doesn't hurt either. (but that is icing -you know what I mean) If you are like me, then you will like this review.
1. Service
Staff was EXCELLENT. From the front desk to the porter everyone wanted to make you feel welcome. I couldn't even walk out the front door without someone wanting to make sure I knew where I was going. They were very kind and helpful and always had a smile.
There was also a wine reception every evening from 5 to 6 pm. I thought that was very nice. You had a choice of red or white and they were quick to refill your glass. There were no other snacks to accompany the wine which would have been nice, but to be honest they didn't even have to offer wine! It was a very nice touch in my opinion. There is a basket of apples that is always out for you to help yourself, but the 2 apples I tried were already going bad ... Again, they don't have to offer apples and in their defense the apples did look good from the outside so they probably didn't even know they were bad.
2. Cleanliness and Comfort (Rooms)
I was very pleased when I entered my room. The reviews on here left me really not knowing what to expect. I like clean rooms. The floor was well vacuumed and everything was dust free (you don't even see that in some more expensive hotels!) I had a king sized bed and it looked comfortable. I checked for bedbugs and it was clear so I sat on the bed and it was VERY COMFORTABLE for a hotel bed. (Everyone has different tastes when it comes to mattresses and a hotel mattress has to be all things to all people! How is it fair to get mad because a mattress isn't what you are used to? You are not at home! This is a hotel. The mattress looked new and there were no springs sticking out so I was happy - There was even a mattress pad on top of mine so I was extra happy!)
The bathroom was very clean and I had enough towels for 3 days. The bath towels were bigger than most hotels I have stayed at. There were some bleach stains but that made me happy because that means they are washed with bleach! There were upscale organic shampoos and soaps and a full size tub. The toilet is squeezed between the tub and wall so that is why some reviews were complaining about not enough room ... but you have a large tub! (Great for soaking your tired feet at the end of the day! Also, I am a big girl and I didn't think it was that bad.)
Yes there is a glass door to the bathroom (someone complained about this) BUT it is frosted glass. You can't see through it. Water pressure in the shower was just fine and the water stayed HOT every time I took a shower. It was lovely (especially with the great products)
** This is where I need to keep it honest. The room wasn't perfect. The first night it smelled a little musty (I don't know what that smell was because after the first night it never smelled as bad) The carpet really needs to be replaced. There is only so much a vacuum can do. The chairs could also stand a good shampoo (BUT that is true of ALL hotels - so I am not going to pick on the Executive) The windows sills need to be wiped down with bleach. Especially because you can open them. There is potential for mold growth.
There are other small things that could use improvement, but again that is true of more expensive hotels as well.
3. Everything Else
I had absolutely no problems with the elevator. I don't even know why there were so many complaints about it. It is true that the Wifi is awful (but I was having problems all over Seattle this trip. I have no idea why - Many others have complained about the wifi though, so maybe there is a problem there. There is 2 computers in the lobby though with a printer so that is great!
Bottom line: I should have known better to let the bad reviews really scare me. I have been on Trip Adviser for a long time and I have noticed there is a lot of bad reviews because someone wants/ expects accommodations fit for a King but at a "Motel 6" type budget (you know what I mean ... champagne tastes on a root beer budget lol!!) That is just NOT realistic!!
The Executive offers a very fair price for extremely adequate accommodations! It is also in a great location (the location alone could give them reason to charge more than they do!)
I met a fellow traveler at the wine reception the first night (he was an older man) who was telling me that this was his favorite hotel in Seattle. He had been coming there for years and they all knew him. He said he had tried all the other hotels but kept coming back to this one. I think that says something!
| 3 | null |
A pretty pathetic hotel
I stayed at the Custom Hotel for 6 nights while I was visiting a college in Marina Del Rey. It is convenient in that it's located very close to LAX, but that's about as good as it gets. You're charged to use the business computers in the lobby, which to me seems a bit outrageous. There was no closet in my room, which was frustrating, and no cabinets, so very little storage space. My room also did not have a fridge or a microwave or a coffee maker. There was no where to put things in the bathroom, either. They charged for breakfast, even though it was just some crummy buffet.
I wouldn't recommend it.
| 2 | null |
The good, the bad, the UGLY
Let's start with the pro's and con's.
Pro's:
- Big Room, big bed, has a couch and coffee table (at least my room did).
- WiFi is fairly reliable.
-Has in room safe, coffee maker, pretty standard stuff.
-Cheaper than most other places in this area.
Con's:
-Staff aren't very friendly.
-My toilet was clogged on arrival, caused a HUGE mess in the bathroom. Was offered a plunger and some towels to try and solve the problem which only made it worse. The person working at reception tried to further plunge the toilet but made it worse and flooded the floor even more. Had to bring in a handyman to fix the problem instead of being offered another room (apparently there were none) and was told it'll have to be 'acceptable' as he cannot do anything about it. I will be speaking with the manager tomorrow regarding a refund on my stay as this is GARBAGE.
-Dingy looking place from the outside, old television set.
Basically avoid this place if you want to enjoy your stay. I was forced to stay in as I was unable to shower before heading out in town to explore the nightlife.
| 2 | null |
MEDIOCRE at best.
We checked in at 2 pm and left our bags returning shortly after 5 pm. Finally they secured a room. We were reserved for a King Superior and asked if there were any Hilton Honors upgrades. We received the standard lines from Fevan, such has "it will be a lovely room" and "I'm sorry we're FULLY committed". In other words, there's not a chance you're being upgraded. She gave me a King Superior room 803 which overlooked a construction site, with a promise that if anything became available she would call the next day. Of course we never heard from her again. After we got to our room I called the front desk and asked for a manager to come up and appraise our view. The front desk said that would not be necessary and we would be moved the next day. We also had to call for the luggage, they just left it until we arrived in the room several hours later.
The next day, we were told to have our bags packed and ready by NOON and the hotel would automatically move them. The next day we were ready as promised. At noon, the front desk said, "oh we're working on it. Do you have anything to do this afternoon?" In other words, nothing had been done.
We went to a matinee and came back around 5 pm. Still no room and another big hussle to find a room, only to receive an "upgrade". We shold have demanded to view it first. We received an "upgrade" to a one bedroom Suite 17A. It hasn't been remodeled in years. tattered carpets, old furnishings. In the bathroom there was a heating unit in the wall that had of all things masking tape in double and triple runs taping it on all four sides to the wall so that it would not fall out. What kind of management team would allow maintenance to pull that stunt? In addition a lamp was broken at check in. Since it was already late we had them come up and fix it the next morning. We did not request another room change because we were completely over the hotel and the nerve of the front desk to shove us into this room.
We received a bottle of Champagne and fruit/cheese plate from our company. Besides the cheese and one full apple there was a "sprig" of four grapes. Why bother? Was our cheese and fruit plate the one that got the last of the grapes? I'm sure that cost my company a fortune so why don't you put some effort and quality into it. Had it not been left in the room I would have called and asked for a new one to be brought up. Except, the wait would have been excruciating.
It was a wasted four night stay. In general, people from all over the world visit New York City and many of them will splurge to stay at the "historic" Waldorf Astoria. They certainly fulfill the "historic" part of the equation. Quality is another issue. The hotel is filled with tourist buses of guests who stay here because of its iconic history. My group stayed here and it cost a fortune. Our one dinner was fine, no problems and the servers in the banquet department are excellent. Breakfasts were fine but the buffets for the most part were all exactly the same. The public rooms are beautiful and have been redone. The Grand Ballroom and the 18th floor dining room and meeting rooms are also stunning.
We have stayed twice previously in the Waldorf Towers and had no problems. Our rooms were nice and once we were upgraded to a suite. But our experience this time was horrible. I could have easily demanded satisfaction and I would have eventually forced a response, but after the delays and run around with the first room change, we had no hope in the ability of the front desk personnel or their managers to succeed. They were indifferent at best.
I'm in New York for meetings at least 4 times a year. There are so many great hotels that are within a few blocks of the Waldorf for guests to stay. No one needs to go through what we experienced. I get the feeling that many of the people who have written reviews are tourists coming for a special occasion that want the history a big 1000 plus room tourist hotel can provide. If you want to be part of the rat race, one might as well stay at the Marriott Marquis on Times Sqaure with their hordes of tourists. Actually the rooms and service are probably better. As I said, we will not come back, even to stay on the Towers side. I'm in hotel rooms 50-75 nights/year and this is the worst stay I can remember.
| 1 | null |
ants everywhere
I am a business traveler and stay in Marriotts every week of the year. My usual stay was unavailable to to a late booking and a high conference in Houston. My only option was the courtyard I-10. Note, I paid more here than my usual corporate rate at the galleria JW Marriott. I awake the first morning of my stay to an ant infestation. There were lots ( over 50 spotted) some were even crawling on my chest. I left a note for housekeeping to deal with the issue or move my room. when I returned for my 2nd of a 3 night stay the room had been cleaned so I assumed they had alleviated the issue. I awake in the early hours to again be covered by ants. i went to the office to escape and called Marriott only t be told there is only one other hotel with availability in the area 25 miles away downtown Houston medical. I took the alternative reservation which cost me nearly 300 per night an an hour travel to work. I took a video on my phone of the ants and showed it to the front desk, They just looked at each other. No apology no offer to reimburse me for my stay, no offer to subsidize my stay at the alternative hotel. Its a disease waiting to happen. I have stayed in hotels all over the world and not something I expect from Marriott. I also noted holes in the walls in various locations with a sign stating water leak. Not very professional and it didn't seem to be fixed doing my stay, just a hole taken out of the dry wall. This is a flea pit and I will never stay here again. I have made a complaint via the Marriott Platinum Elite customer service line. I hope my status makes me heard. Probably not.. This hotels needs to be closed for a couple days and get the exterminators in.
| 1 | null |
Great Hotel, Extraordinary Staff, Great Location
I stayed here 4 nights on business with several coworkers. We all really enjoyed this hotel and its location to many restaurants. The studio room was clean and the perfect size for just me --one bed with a kitchenette. I really only needed the refrigerator though to keep my drinks cold. There's a CVS nearby to buy drinks or other things for your trip. I had the free breakfast at the hotel every morning and the food was good. My favorite is the waffles that you pour into the waffle iron and make yourself. It also had fruit, yogurt, toast, juice, and some hot items like eggs, but I really only cared about the waffles. I didn't eat at the manager's reception because my coworkers and I went out each night. We liked Fred's (mexican) and the Fish Market (seafood).
The friendly staff here really made this hotel exceptional. From the valet guys to the front desk staff, I was welcomed back every day. Kelly and Colleen took care of anything that I needed (directions, recommendations on where to eat, extra popcorn, etc). I don't know who makes it for them, but that Residence Inn popcorn is sooo good. Kelly and Colleen also talked with me about my trip and what's going on in the news. Interacting with them really made my day. I will defintely stay at this hotel again when in town.
| 5 | null |
Decent hotel with some good and bad points
We recently stayed at the Four Points in Soho for 8 nights and the stay was just OK... A few things to consider when choosing this hotel:
- the location is definitely not in Soho (it is about a 15 minute walk to the centre of Soho)
- the hotel is convenient for the 1 line which goes about anywhere
- the rooms are tiny but clean (though the shower was pretty good)
- staff wre friendly, helpful and welcoming
- there is a lot of obstruction going on around the hotel which would start at very early hours of the morning (it started at 2am one morning!)... try to request a room away from the noise because it drove me insane!!
Overall a decent stay, nothing flash but does the job.
| 3 | null |
my experience staying at the hotel
I loved the hotel it was great. I have traveled a lot around the country with work and have stayed in many hotels and this one by far is the most family friendly hotel. Its on the river walk, police are patrolling the area around the hotel up until very late at night. The parking is great although you have to pay but its work it. The staff are great, the guy jonathon even remembers past guest. They really make you feel welcomed and safe. The rooms are great they are not the best I have been and the carpet could use a cleaning. The breakfast is great but could use a change in menu I have stayed there 3 times and have seen the same menu. The 5:30 kick back is awesome my kids love it and that is all that matters my kids feel welcomed at the Drury and if when you have kids anytime people treat your kids right you win the hearts of every parent. I have visited San Antonio 3 times this year and will be there again this weekend and I have stayed there and will continue staying there.
| 5 | null |
Disappointed in our room
We were part of the influx of displaced people during the hurricane and we fortunately got a room. We were unable to check in until 10 pm due to the lack of housekeeping staff, which was understandable, and it was bedlam in the lobby until then.
We had room 2645, which I have to say was dirty, run down, small and the bath was disgusting. When you walked in the room the first thing that greeted you was the mildew smell from the bathroom. The under rim of the sink had black mildew I couldn't wip away, the tub drain had a black ring around it, and the smell was like someone cleaned it with a sponge that turned mildewed. But the smell never went away.
The room was tiny, yes even for NY, and definitely for $400 a night. Thenbed wasuncomfortable at best. I have been loyal to Hilton for years but my last few stays a have me turning to other hotel chains. Hilton should take notes from. Hotel Giraffe and Library, who offer far superior service and cleanliness for a bit lower rate. Hilton has a great location for tourists, but check around for better quality for the money. I wish Hilton would step it up because they have great employees and great properties, they just don't seem to sink the money in to upkeep and renovations.
| 2 | null |
Decent
This was my first stay on the Upper East Side and I must admit I was a little apprehensive being up in the 90s and so far east. Having read other reviews on this site I was concerned about my safety being a solo female traveller, but I felt safe the entire time. Staff were professional, courteous and friendly. The room was your standard hotel room. Free wifi is a definite plus in NYC and I would commend the hotel for this. The small grocery on the corner is also convenient for snacks.
I did not use any of the hotel facilities so I am unable to comment on this.
The location is a few blocks away from the nearest subway station and this is a minor drawback, but visitors to NYC should accept that this is a city where you will have to walk.
I would stay here again, especially if I had a need to be on the Upper East Side.
| 3 | null |
good hotel, great location, lovely staff.
No complaints; we stayed here for 4 nights, 2 rooms, nothing negative to say about the place.
Location is excellent, near grand central station, easy walking distance to 5th avenue. we used a 7 day subway pass to get around all the sites, i recommend this,subways are frequent and easy to navigate.
Hotel rooms are clean, well appointed. nice bar with pleasant outside drinking area. we only discovered too late, on check out, that the bar serves a full range of breakfasts and this would be my only, mild, criticism that this wasn't mentioned when we checked in. There are good local restaurants on 2nd Ave, a 6 min walk from the hotel and lots of bars, slightly off the beaten track for tourists, so probably cheaper than main tourist areas, but perfectly safe and good quality.
All in all, happy to recommend Fitzpatrick and i would certainly return here rather than try anywhere else.
| 5 | null |
If those walls could talk
Recently visited NYC for business. Booked at the Standard and extended trip entirely on my experience at hotel. Loved it and location. Best staff at a hotel I've ever had the pleasure of encountering.Highly recommend.
| 5 | null |
Size certainly isn't everything...
OK people lets get a grip on this place. Firstly, I agree the location can't be faulted. Close to Central Park and a short stroll to Times Square and a metro station at the end of the street. I also agree that the rooms are big for NYC standards and I will also go on to add that the beds are pretty comfy. This is where my praise stops however and I don't know where to begin. Upon arrival check was very quick. Nearly as quickly as it took for me and my brother to enter our room before turning round and going back downstairs. The room we had been given had only one bed in it. I had booked a room with 2 double beds and not only had I booked that room I emailed the hotel a week prior to our arrival to confirm that our room had 2 double beds and I had received a reply confirming this. When we went back down to the reception to inform the lady who checked us in she looked confused bur proceeded to find us a room with 2 beds. The other member of staff at the desk said to her as she was checking "We don't have many rooms with 2 doubles available tonight" in a manner that was suggesting to her not to bother. Luckily for us she persevered and eventually found us a room. As with the first room that we were allocated the room we were impressed by the size. However the overall tattyness soon became apparent. The carpet in the rooms and the hallways is so worn its threadbare in a lot of places and I think that it may be the original carpet that was laid when the building was built. The rooms themselves are uncomfortably warm during both day at night and the only way to cool them down is with the incredibly loud air conditioning system. Not good when you are trying to sleep. If you like to get a proper nights sleep this is NOT the hotel for you. I would srongly suggest that no one stay here during the height of Summer as I can only imagine its unbearable. We stayed there for 4 nights in October and didn't get a proper nights sleep on any of those nights due to this problem. Due to the fact that it is an old apartment building the aircon unit is an external one which also means that when there is heavy rain it hammers against the unit outside making trying to sleep even more difficult. The fridge in the kitchenette did not work and had stagnant water in the bottom and teetered unevenly on uncarpeted concrete. The sink in the bathroom took an eternity to drain and the shower taps had to be turned about 8 times before any water came out. Upon leaving we had arranged with the very helpful bellman for a car to pick us up and we had left our bags in the storage room at the hotel. The bellman was busy at the time our car turned up and for some reason the same member of staff who had commented about the lack of rooms with double beds on our arrival seemed to feel that it was beneath him to get the bags for us and made us wait for the bellman to return some 5-10 mins later by which point the NYPD had moved our car along causing a further 15 minute delay as the car had to go round the block in the 5.30pm traffic. From what I saw from our stay the bellmen are treated by certain members of the front desk as lower class citizens and are spoken to with utter contempt in front of customers for no apparent reason and as if it is normal behaviour within the hotel. I have stayed at a number of different hotels across Manhattan during my many trips to the city ranging from the Ritz Carlton in Battery Park to a stand alone 2* hotel in Korea Town and the Salisbury is by far and away the most disappointing hotel I have stayed in this great city.
| 2 | null |
Fantastic surprise 50th birthday treat for my sister
This is the best hotel I have stayed in NYC we were lucky to be given a superior king room.we had a bottle of champagne and a card for my sisters birthday.it was excellent to have a breakfast and 24hour tea and coffee .the metro grill attached to the hotel is excellent and very reasonable.as sad as it may be we counted and it is 250 steps to Macy's from the hotel so location is fantastic would never stay at another hotel whenever I return to the best city.
| 5 | null |
Good value for money in central Boston
Great location close to Copley sq and beside back bay t station. Easy access for the main Boston attractions. We're upgraded to a queen room which was good. Rooms not massive but big enough for luggage and glad we were upgraded - bathroom was fine and room was cleaned well. Overall for central Boston good value for money for what we got. Although there we no restaurant or breakfasts facilities on site there were a number within 2 mins walk so this wasn't an issue.
| 4 | null |
Great Front Desk Staff
I thoroughly enjoyed my stay at the Embassy Suites near GWU, Feb. 22-24, 2012. Of particular note was the front office staff. From the friendly doormen who greeted us everytime we entered to the courteous front desk staff who efficiently checked us in and out, they were all terrific. It really felt as if they were happy that we were staying at their hotel. Any help we needed, any question we asked - they were all exceptionally helpful. The professionalism and demeanor of this hotel's front desk staff is on par with the best hotels I've stayed in.
In addition, it is a beautiful, well-located property. There is a lovely waterfall in the atrium. The breakfast/manager's reception area has the look and feel of a vacation resort lounge. The floors are black stone and the tables are arranged on different levels throughout the space. The location is convenient to Georgetown, Dupont Circle, and George Washington University.
The beautiful stone in the atrium has one drawback - it can get pretty noisy. Along with the waterfall (a pleasant noise) was the sound of a large number of families and children. Embassy Suites are a great place for families, but if you have an aversion to children running about you may want to avoid this hotel. Maybe it was just the time of year. However, this was a small nuisance to me, as I have children myself and perfectly understandable and acceptable.
In my room, there was no hint of the noise from the atrium. I was quite a few floors up.
That reminds me to mention another great staff member, a security officer. At one point I came out of my room to take the elevator down to the lobby and there was an alarm going off in the other elevator. Within a few seconds this security officer appeared to check out the situation and correct it.
The breakfast is great! Even among Embassy Suites, I thought this was better than most. Also, the staff are quick to clear tables when people leave so that new diners can find a place to sit. At the manager's reception they have a featured drink, which was quite delicious the evening that I made it to the reception. There was a nice assortment of snacks to nibble on.
I was attending a conference at the hotel across the street and booked at the Embassy Suites because it happened to be a lower rate on those particular days (it isn't always). From now on I will try to get into the Embassy Suites when I attend this conference. It's way better than the hotel where the conference is held.
| 5 | null |
Beware of hidden costs
The room was ok, the bed comfortable and I liked the several pillows to choose from. Some noise from outside the hotel could be heard at nighttime, but sleeping was still no problem.
What I didn't like were the extra costs that apply for almost everything here, starting from WiFi and ending at the business center. Well, it would have been cheaper if I had bought a printer at BestBuy and brought it into my room. Needless to say, that I didn't even think about touching the minibar. There is a small shop (incl. liquor licence) right across the street.
These extra costs would prevent me from booking this hotel again.
| 3 | null |
Excellent Location
Residence Inn Downtown Houston is a great hotel if you are attending an event at the Houston Convention Center. (And even if you aren't.) The room was very spacious and has a small kitchen with mircrowave, fridge, oven, dishwasher and dishes. There is a small living room with a tv, another tv in the bedroom and a nice desk area in the living room. Breakfast had lots of choices. The walk to the convention center is only 7 blocks and there are lots of restaurants and shops within walking distance. Everyone on staff was nice and helpful. Free wifi is included.
| 4 | null |
Shabby and Worn Out
We aren't tourists. We've lived in NY and usually stay with family when we go into the City, but since we had to be at an event on the upper West Side we figured it would be easier to stay in a hotel close by so we picked this place for its location. It's really in need of refurbishing. The lobby isn't very clean, the elevators were kind of scary in that you could look right down into the elevator shaft as you stepped into the elevator. The halls were dirty. The room had very worn out furniture, even an old analogue tv with poor reception. The bathroom walls were peeling. The towels were thin. Although worn out looking, the room was clean, the bed was comfortable and the bathroom adequate. I can't believe what we paid for this. It wasn't cheap. Most of the other guests were foreign tourists. I don't recommend Days Inn Hotel.
| 2 | null |
Would Not Stay Again!
We have stayed at the Crowne Plaza in other locations but will never stay here again! I called BEFORE I made my reservation to ask about parking (it is $15/day for self park and $25/day for Valet). I explained that we would be arriving in an F250 Crew Cab that was 7' 3" tall and I did not want to Valet Park the truck. The woman explained that the garage could handle anything under 8'. When we arrived, of course the parking garage was only up to 6' (quite a difference between 6-8') When I explained to the check-in desk that we would not fit in the garage and that I had called first, the gentleman said "well, I'm sorry, you will have to Valet. That is just the way it is." I had to go through two managers before I finally got someone to agree to let us "valet" park for the "self" park price!
Then we get up to the room and the shower doesn't work. They go through the motions of having maintenance come up to the room to fix it but again are told, there is nothing they can do about it until morning. We'd been traveling all day and all we wanted to do was shower, and now we have to wait until morning? They didn't even OFFER to switch us rooms.
The walls here are paper thin and you hear everything. While I could understand the noise from airplanes (you are very near LAX), hearing your neighbor snore and people wandering down the halls all night was also a downside.
While this hotel is convenient to the airport, the staff here needs a lot of work and training in customer service. I would not recommend this hotel.
| 2 | null |
Best service, friendliest staff, great hotel
Love the Trump Soho! Very friendly and approachable staff, excellent front desk staff and bellhops, some issues with getting cab service in front of hotel but this was only on one night, rooms are large and comfy, beds so comfortable. This hotel is very nice and comfortable even for upscale travelers but I would not call it "luxury." It is more relaxed and friendly. The area is great, with lots of great shopping and restaurants, walk easily to west village area. The staff is the best I have ever experienced in NYC. We would stay here again. Oh! The views are incredible here and with huge windows, lots of light!
| 5 | null |
good
this hotel is very proffesional friendly environment and respectful place until they started hiring people who are very rude and unproffesional... i would never imagine myself being talked about with several guests and staffs everyday. i was at the front desk paying my bill and overheard one of the hotel's guest's personal business from a young lady i believe her name is 'Jacky'... she just kept going and going! It is very unproffesional of her. I will never stay at Staybridge Suites anymore... I left my own home to relax and enjoy my weekend not to be at the front page just because of an uneducated front desk staff will talk about my business. Never stay at this so called friendly environment extended stay hotel.
| 1 | null |
Disappointed
this is suppose to be run by Sheraton, am very disappointed, one night i paid over 400$.
1) internet is slower than what i had with 56k modem 15 years ago
2) Had to change the key to my room twice a day as it simply stops working
3) only 3 lifts (old lifts) for over 30 floors take a while sometimes to get one
4) rooms too small and TVs mounted on Walls where you hear next room clearly
5) No pay TV, just cable
6) No mini fridge
7) shampoo, lotion, conditioner not branded
8) Gym tiny with 1 bench
9) restaurant very small, limited and not good food
10) location is horrible, the road the hotel is in looks very ghetto
in the upside staff very polite and nice, very helpful they made stay easier and bare-able,
| 2 | null |
As Central as one can get
Located on the corner of 53rd and 6th; cannot ask for a better location. Has a Starbucks below, a 24hr Deli opposite; the popular Halal brother shawarma carts right outside and subway entry less than a block away.
The rooms are comfortably appointed and large enough to accommodate a family of 4 (though the system will not allow you to book more than 2+1).
The bell hops look like they have been there for ever but surprisingly can lift heavy luggage. It's a high occupancy high turnover bed factory so don't expect high service standards. But it's something I can get used to in New York.
| 4 | null |
Darn Priceline...
We took a chance on "naming our own price" via Priceline and ended up here. I will not make that mistake again.
It took almost half an hour to check in, our "non-smoking" room reeked of cigarettes, the louvered windows were missing pieces of glass so we heard everything that happened in the parking lot and had no privacy, the wireless connection was intermittent, the a/c couldn't adequately cool the room, and the decor is really outdated.
The location is convenient and the price is tempting, but I'd much rather drive a little further for a comfortable stay.
| 1 | null |
A terrific property
Stayed here for the first time in Austin. I was on business and this was the headquarter hotel. Room was spacious and bed was very comfortable....Location is terrific as everything is just a short walk away....only negative I have is that there is a fee for internet which is so wrong in this day and age.....and the retail shop at the hotel was a little dated.....but kudos to the front desk for their friendliness and helpfulness....
| 4 | null |
Ripped off by manager
We rented a room that was advertised for $77.56, including taxes. We got an e-mail confirmation with no price on it (which we didn't notice), and paid for it with out credit card--again, not being careful to check the price. We were billed for $107 for one night in a room with airplanes flying right over our heads until midnight as they landed at the airport. They have a disclaimer in fine print at the bottom of the website talking about "other charges". If you stay here, make sure you get the exact total IN PRINT before you arrive, and watch them like a hawk when you're checking in! They are just waiting for preoccupied travelers who aren't expecting to be cheated. If they lose just one customer because of reading this review, they will have lost more than they gained from cheating us. I hope they lose a lot more. There are plenty of other places to stay, so don't bother with this one.
| 2 | null |
Difficult to recommend this hotel...
Some pros but some important cons:
Pros- comfy bed, interesting nautical design theme in lobby and rooms, great location in a hip and lively part of Manhattan, nice toiletries, lots of electronic goodies in the room (eg iPod dock), willing staff when you encounter them (we needed our AC to be adjusted), you can actually open the window for fresh air, and when it is closed the racket from 9th Ave. is very muted.
Cons - there are 12 steps up a stair case just to enter the hotel (after a long flight with luggage to haul, not good for older folks), doorman wasn't there when we arrived, it's a bit difficult to get a cab in the rain since entrance is on 16th street, not 9th Ave., there was no luggage rack in the room (kind of curious considering it is a hotel, we had two large suitcases and had to go down to request they be brought up), room sizes quite small (both sleeping area and bath), bedroom very dark at night due to low, indirect lighting in a space completely paneled in dark woodwork, hallways are extremely dim (deep marine blue ceilings, walls and carpets), and finally, weird shower head choice since water pressure on 11th floor was insufficient to power a rain head.
Sorry, would not stay here again.
| 3 | null |
They try to pawn off the most horrid rooms first!
Got stuck with hotel Powell by Expedia. Couldn't get a refund!
Upon check in, we were given room 205. Waited about 3 minutes for elevator. Walked to room, floors squeaked and we echoed in the hall, even if we whispered. Couldn't find our room. Came back around, and apparently it was in a little corner off to the right... Weird, two doors, right next to each other, no more than 5 fingers apart. Got in, the room was so small, the size of my walk in closet at home. He went to use the restroom, I went back down to get stuff out of the car before they parked it. Asked for a different room, and they obliged. Gave me 214... Down the hall some. Went up there, the room was a little bigger. Went back into 204 to get my bf and to pee, he says watch for the toilet, it is crooked. I peed, and as I was finishing up, went to get toilet paper, the toilet seat slipped off, pee got on my thighs! Grrrrr! Went to 214. Settled in, turned tv on, entertainment center was against the wall, couldn't see half the tv. Whatever! We went out, came back around 1am, went to pee, and what do you know... Toilet seat again slips!!!! WTF?!?! Never will stay here again!
Rooms- musky smell
Floors- dirty stains
No ac
Heater- steam only, looks spooky
Toilet- cheap and unstable
Bed- squeaks
Floor- squeaks
INSULATION SUCKS! You can hear EVERYONE WALKING, TALKING AND WHEELING LUGGAGES THROUGH HALLWAY!
Place sucked!
| 1 | null |
Real nice hotel
Great hotel in a good location Downtown.
Room clean and well appointed. Clearly be refurbished recently. Great HD TV and excellent free wifi throughout the hotel.
Because of its location, Downtown, it is a busy hotel, with lots of business people coming and going. Very friendly and helpful staff.
Good fitness centre up on the 23rd floor. Nice small pool outside on the roof as well, plus a Jacuzzi. Great views from the 23rd floor of Downtown Houston, especially after dark.
Good free breakfast included in deal, plenty of choice, although two minor complaints - there was never enough cutlery, two out of the three days we were there I had to ask for a spoon, and the tables were not cleared very quickly. Free coffee all day in the bar and milk and cookies in the evening. Also free newspapers lying around.
Only other negative is that the car valet is a bit pricey at $28 a night when the parking garage behind the hotel is advertising $5 a day.
But would stay there again.
| 4 | null |
Memorable place for a wedding reception!
My husband and I recently held our wedding reception at the Sorrento Hotel. The service from start to finish was exceptional. Our guests raved about the food served at the reception and the welcoming, professional service by all of the hotel staff. Many guests stayed the night at the hotel after the reception and we received nothing but outstanding feedback about their stays. The Sorrento Hotel is a beautiful, historic well-maintained property that is luxurious and comfortable. My husband and I had a memorable and joyous wedding reception and we really appreciate all the staff at the Sorrento making sure our special evening was just that.
| 5 | null |
Don't stay here! Horrible
Pay more and go somewhere else! Mold on shower curtain, hair in bed, carpets dirty, halls stink. No business center. You can tell they are not cleaning the rooms thoroughly. Thank goodness only had to be here one night.
| 1 | null |
Cheap to a fault.
Checked in at 10 Saturday night. Took a few minutes in the cold to get checked in by the night mgr. He took his time to find me a room - although there were plenty.
Upon check the carpet was dirty, the walls had pictures taken off the walls. The light from the parking lot flooded the room even with the curtains pulled tight. The bathroom was tiny. The shower had scalding hot water if you wanted. The place was just a bit too dirty for it to be comfortable. Not a typical Days Inn.
| 2 | null |
Don't waste your money
There are so many lovely 4 star hotels in Manhattan with great guest service, up-to-date rooms and fantastic amenities. The Empire Hotel is not one of them. If you want a lovely hotel with four star quality, look elsewhere. I have traveled into Manhattan on too many occasions to count, and this hotel was the absolute worst. I felt it was important to let you all know that the best part of this hotel is the location, but there are so many other hotels in the area to choose from, so do your research and read other reviews on this hotel and spend your money elsewhere! Rooms are tiny and outdated, the walls are paper thin, and the front desk could care less about any issues you may have. Customer service is just plain horrible.
| 1 | null |
best escape off of times square
large rooms, gorgeous living room and the friendliest staff there is. like all W hotels, you feel as though you are "home" once you arrive to the Living Room. The Acura service is reason enough alone to stay here, along with great hot IRD food, great location, W Store open 24/hours, the rooms are large and set up perfect. coffee in the Living Room....what else can you ask for?
| 5 | null |
Really small
The Hotel is good, but the room is to small.
The bathroom, is only for a little persons. The price is for regular people.
I don´t recomend this Hotel.
I will live on saturday. Hope survive
| 2 | null |
No, no, no, no, no, no no....
The Wyndham brand is generally an indicator of a very good hotel experience. Not so with the JAX property. Whil the front desk staff was courteous and helpful, the rest of the stay was abysmal.
first, my promised River View room was not avaialbe. At least not for anther 3 hours after my arrival.
The room I accepted was a veritable dump. Worn carpet, sliding door to the closet off the tracks, dirty draperies, chipping paint in the room, mold and mildew not to mention the crumbling drywall around the tub area and the toilet...gross. And my work area was a morass of extension cords that were patched together by happenstance.
Oh, when I retired to the bar for a scotch and soda, I was give my favorite scotch with Coke. Another time a different bartender asked me what kid of soda I wanted with my scotch. Was able to get soda water before the JWB was tossed.
Really, don't bother staying here. It is convenient to some nice restaurants, but that convenience does not out weigh the poor condition of this hotel.
| 2 | null |
Good hotel; garbage wifi
Pretty average for a Courtyard. That's why we stay here, right? Brand consistancy. The one inconsistant factor for this location, however, is the in-room amenities a la wifi and cable. Hoping to get some work done via the "super fast AT&T wifi?" Forget about it. Want to catch up on local news on the TV? Don't even think about it. The wifi is absolute garbage; dropping signal every few seconds. All streaming media (aka Youtube, Netflix, etc) appears to be blacklisted and trying to access any streaming media services will require a network reset. Half of the cable channels (via Dish) feature no audio. For a higher-priced Marriott property in the heart of Charlotte, these issues are absolutely unacceptable when comparable properties, such as the Hilton, a stones throw from the front door, are much more reliable.
| 2 | null |
Staff very rude but clean hotel
We arrived on a red eye flight and arrived at the hotel at 10am. The front desk agent told us we could not have an early check in and that is not how the hotel works. She said she did not have any rooms clean and we would have to wait until people checked out. The soonest she could check us in was 2:00pm. We checked our bags and ate breakfast. We came back about 30 minutes later and another front desk agent was working and we asked her for an early check in. She said that would be no problem at all. And in a matter of a few minutes we had room keys to our room. The concerige was never around to ask questions. When I asked what the price difference was between a taxi and a towncar she gave me a look as if I was bothering her with my stupid question. We left diamond earings in the room so when we came back to the hotel and asked the same angry woman who would not check us in if she could phone housekeeping to see if earnings were found, her response was I don't know I am not the housekeeper you have to go up yourself and track down the housekeeper cleaning your room and ask her. There was nobody in the lobby except us so she wasn't too busy to phone or page them. I am a hotel manager from Washington State and I would be appalled if this was my staff. They never smiled and were not approachable. I would not stay at this hotel again because of the lack of customer service. If you don't need an early check in or ever to speak to a hotel staff member than I would reccomend this hotel because it was clean and in walking distance from the hot spots.
| 2 | null |
Dirty and not worth it!
We stayed at this hotel last night while my grandfather was hospitalized because it was attatched to the Virginia Mason Hospital. The floors were so dirty that u could see the dirt sitting on top of the carpet, the mirrors were covered in dirty streaks, and the tub was full of leftover residue from recently removed no-skid strips! I have never been in a dirtier hotel room and am absolutely appalled that it is attatched to such an amazing hospital. The front counter staff was very kind and helpful but the state of the room was unbelievable. The toilet seat nearly slid off when I sat down and the wall plugs look like they're from the 1940s as we couldn't keep a single charger from falling out of the wall. It was an absolute waste of money I have spent nights in rooms that were half the price and twice as nice. Don't waste your money here - spend the night at one of the nicer hotels that are only 5 minutes down the road for less money and a better experience.
| 2 | null |
Disappointed (very)
Stayed this past weekend (10/6 and 10/7 2012, 1 room on Saturday and 2 rooms on Sunday. The reservation was fumbled. I checked in on Saturday and the front desk said I had 3 rooms reserved. I assured them I only had one for Saturday and two for Sunday. When we left for the game on Sunday afternoon I stopped by the front desk to check on our additional room for that night. Room was still being cleaned but she said the room had been assigned and there would not be any problem checking in that night (I requested rooms in close proximity). When I checked in after the game, I was told there were no more double rooms available and was offered a single room with a king bed. I asked the front desk why they would give my room away, and that I had a confirmation number assuring me of a double room. No reason was given but we did get a "sorry." After standing my ground, they "found" a double room but not near our first room. Very strange.
The rooms were a disappointment: old, smelly, wallpaper falling off the wall all over the place, old carpeting. The second room (309) the floor was completely soaked with condensate from the AC. Before we left for the game on Sunday the AC in our room (482) stopped working. I called the front desk and they said someone would be right up. We left for the game. After returning that night, the AC was still broken and the room was stifiling hot. I will say that when I called down to complain, maintenance came within 10 minutes and swapped out the entire AC.
There was dried blood and a nasty stain on the comforter on one of the beds. Showed it to the maid and she removed it from the bed (never replaced, but I didn't care at all!)
Beds too soft for us; we sagged to the middle all night.
Very tiny bathroom where the toilet was located-glad we are not "large" people. Very substandard though.
The TV's are the old box type and the one in our room (482) had a poor signal and had a lot of static.
On the plus side, everyone we dealt with was very nice and professional. It's just the hotel is old and run down and in need of updating, badly.
Valet service was nice and the folks there were very positive and professional.
The breakfast was above average; the staff there, again, were very nice and professional.
My son and daughter ordered a pizza on Sunday night at the bar and it took over an hour to get it-over an hour.
Overall, we would not stay here again nor recommend the hotel to any friends unless the rooms were updated.
You can do better elsewhere for the same or less money.
| 1 | null |
You want to stay here!
If you're looking for a clean, comfortable hotel with a wonderful staff, an excellent location, and a great value, look no further. My Dad and I spent the weekend in DC and had a great time, and the quality of the Hilton Garden Inn was a big reason.
Cleanliness - The housekeeping staff really knows what they're doing. I didn't see anything in any part of the hotel that even caused me to raise an eyebrow, never mind complain.
Comfort - I felt at home right away. If you're using a wired internet connection, you'll find jacks on the desk lamp AND both bedside lamps. At the desk you'll find a comfortable, modern, office-type chair. It's easy to miss the fact that your bed has adjustable firmness, and the dial is directly on the mattress, underneath the sheets. I slept like a rock!
Location - You're close to a lot: superior museums, great restaurants, and famous monuments along the Mall. If what you're looking for is more than a few blocks away, take a few minutes to familiarize yourself with Washington's Metro system - there's a station right across the street. Cabs are readily available, too, but it's nice to know you won't have to spend $50 every time you leave the hotel!
Staff - We were impressed. An unpleasant staff can ruin your stay, but that wasn't a problem here. Everyone we talked to was nice, but two really stood out. Raquel, at the front desk, was friendly, helpful, and knowledgeable, and we said hello every time we came through the lobby. Nikko, our server at dinner, was nice to talk to and took very good care of us.
Food - Good. Breakfast was on the better side of average. Yummy and good quality, but nothing surprising. Omelets and waffles are made on the spot. Dinner is better, though. Hotel restaurants generally don't have the best reputation, but this one is worth your attention. If nothing else, have a seat at the bar and order the lamb lollipops appetizer. Yes, I said lamb lollipops. Trust me.
| 5 | null |
Worst night at a hotel I have ever spent...
Beware of room 146! If I could give it zero stars, I would. We arrived on a late flight that got in at 10:00 PM. The courtesy shuttle stopped running at 9:30 PM, so we had to take a taxi. We arrived at the hotel right before 11:00 PM. We went to our room, and we were greeted with the most overwhelming smell of urine. Someone or something had urinated (probably multiple times) somewhere in the room. We weren't sure if it was on a bed or on the carpet. After waiting 15 minutes for the crib to be delivered, we tried calling the front desk to make sure they didn’t forget the request. The phone by the bed was broken and without a dial tone, so my husband walked all the way back to the lobby. A shift change had occurred, and the request for the crib had been forgotten. This normally wouldn’t be a big deal, but at that time of night it is a bit ridiculous. While waiting for the crib, we decided that we should see if we could switch rooms. We discovered a working desk phone and called to the lobby to see if another room was available. They only had king size rooms remaining, and since we are a family of five we knew that would not work. We didn't have an option but to stay. I did contemplate going back to the airport and just waiting for our morning flight. The crib finally arrived after a total 30 minute wait, and we asked the delivery man if he could identify the smell. He said it smelled like urine to him too. He offered to spray the room in the morning with something to minimize the smell because it might be too powerful for our kids. After six endless hours, we checked out. The front desk person offered nothing to compensate us for this awful experience, and wasn't even able to move our shuttle time up 15 minutes while the shuttle sat parked in front of the hotel. That room should have been flagged as unusable until the source of the urine could be identified and cleaned. No one should pay what we paid to stay in a room with that kind of stench. I will never return to this hotel again!
| 1 | null |
Fine once you are inside but badly organised and unhelpful staff
Look, this is an airport Holiday Inn so it does exactly what you expect; clean, comfortable and very near the hotel. BUT unusually this was a very bad HI experience.
1) the we are a family of four and our kids normally share one double bed and us the other but these were so small we each had to share with a child to have room for two. i slept terribly although the bed was comfortable so I'd have been fine on my own.
2) The shuttle from the airport took ages to arrive so we stood, late at night, tired and hot waiting at the terminal.
3) As I said we had arrived late, tired and desperate to get to bed but the check staff were disorganised, uncaring and unhelpful. Although we had a reservation we had to queue behind plenty of people who hadn't; none of the three staff would separate those with reservations who could be processed quickly. The queue was very long but they didn't bring out extra staff for ages. Although my kids were tearful and tired they paid no attention and were incredibly slow in handling those ahead of us, chatting away as we and others stood waiting. We literally spent 15 minutes waiting to check-in. From now on we'll choose Marriott first.
| 2 | null |
Crazy foyer- great hotel
We visited san Francisco on the second leg of our honeymoon, coming straight from Vegas. Having exprienced, above and beyond hotel service from the Bellagio, arriving at the W and fighting our way through crowds of people outside the main doors and then through a crowded foyer, with 3 heavy bags was a bit of a culture shock and the hotels main and only problem. Whilst the food, hotel, bar, rooms and general nature is superb, the foyer and reception area is just kind of stuck there as a last resort and can make checking in and asking for concierge advice a little tricky. Granted, we were in town during the week long sales force conference, taking place over the road, but still thought the service at W, could be better and certainly more personable. Perhaps this was due to the hotel being crowded around the reception area at most times. However, all in all a great hotel, top location, amazing food (breakfast and room snacks- immense) and would stay here agin, albeit not when a conference is in town.
| 4 | null |
Very disappointing
We were touring the USA and choose the James Hotel in Chicago as a special treat so were very disappointed to find it was just an average hotel. We booked a table for dinner in their award winning restaurant but still had to wait in a crowded bar for 15 minutes to be seated while non guests were ushered into the dining room which rather spoilt what was otherwise an excellent meal. Perhaps they should decide whether they are a restaurant or an hotel. The location was ideal for exploring Chicago but really that's all we can recommend the hotel for.
| 3 | null |
Would visit again and again
We have stayed in the Sofitel New York and this hotel was more impressive. The location is perfect. Very easy walking distance to Michigan ave. From check in to check out, the service was top notch. The rooms are very clean and well kept. We enjoyed a nicely prepared French breakfast in the hotel restaurant (a little pricey). The hotel rate was very reasonable. Will be back soon.
| 5 | null |
Good Location, Great Value, Friendly Staff
I recently stayed in this Hilton Garden Inn in Chelsea with my wife and 2 kids. The room was larger than I had expected for a NYC hotel. Still a bit tight for 4 people, but not uncomfortably so. The staff were very attentive and responsive to requests for additional towels, etc.
We generally had breakfast at the hotel buffet (kids were free), which was a better value than getting an equivalent meal at a nearby restaurant. The 28th street subway was right at the end of the block. Very convenient! There was a sushi restaraunt and a McDonalds within the same block. Walking distance to the Empire State Building and the Amtrack Penn Station. Lots of flower shops, so it was a festive atmosphere. I'd definitely recommend the location.
One quick story: On our last day we checked out bags at the desk and decided to have breakfast out at a nearby diner (again, not a great value compared to the buffet). At breakfast, I noticed my wedding ring was gone. Oh, $#@%@. A rapid search of the restaraunt turned up nothing. We returned to the hotel, but the maids had already cleaned the room. The manager allowed us to search the room, but no dice. Very dejected, we nevertheless continued on our planned trip to the Metropolitan Museum of Art (I highly recommend it).
We returned to the hotel to pick up our bags and head over to Penn Station to return home. The manager said, "Hey, didn't you lose a wedding ring?" Yes, I said, cautiously hoping. He gave a big grin and produced the ring!!! They had found it in the laundry room wrapped up in a towel from our room. Evidently it had come off while I was drying off. I was so relieved; it would have been very bittersweet coming home without my ring. They wouldn't accept a reward, either!
Needless to say, we wouldn't hesitate to stay here again!
| 5 | null |
Not Your Typical Courtyard--Mediocre
I am going to preface this by stating that Courtyard hotels are my favorite of all hotels in the Marriott family. The new renovated properties have great rooms and the lobby is very business traveler friendly. Stayed at the North Central Expressway Courtyard for 2 nights over Thanksgiving. Visiting friends in Dallas and this was closest Marriott to their house. Great location of the hotel right off Central. Only problem is the hotel is on the freeway.
We stayed in room 522 which faced the freeway. The freeway noise was close to being unbearable. As a Marriott Rewards member with multi-year Gold status I would have thought they would have put me in a room facing away from the freeway, but no, the front desk said they preassign rooms based on when the reservation is made. They also told me I should have requested a room on the non-freeway side. Thankfully we were only in the room for a few hours each day and that was to sleep and the traffic was not as bad.
Evidently the property is or just went through a renovation to the new Courtyard decor. The lobby was great. The room was mediocre. I think the linens must have been from pre-renovation. They were very well worn. And please address the issue of the wash cloth location. The housekeeper folds them and puts then next to the sink faucet. What an inconvenient location. Do what other Courtyard properties do, put a washcloth on the floor mat along with the bar of soap. Makes it very convenient to the guest.
There was no laundry bag in the closet and there was not "do not disturb" hanger on the door. Give me a break housekeeping manager, train your personnel to make sure the details are handled. Not sure who designed the bathroom door swing, but it doesn't work with the toilet location.
If the GM reads this. I understand the need to have security on property 24/7. But the racing around the parking lot is ridiculous. Friday night when we arrived at the hotel the security guard was driving laps in the parking lot. Then on Saturday morning I moved our vehicle closer to the lobby to load. I never left the property but the security guard questioned the reason for my moving the vehicle and told me he was keeping an eye on me to make sure I actually checked out. If security is that bad put a fence of some type around the property with gate access or something similar. I seriously doubt the rent-a-cops running around in a golf cart are going to prevent vehicle break-ins or other crime on the property.
Final comment. Give guests access to leave the property via Meadow versus dumping us onto the busy Central feeder road. There is a rear gate that can give a safer egress.
I do not like writing harsh reviews for a Marriott property, but I'm not going to sugar coat my review. The GM and franchisee (if it is a franchise property) or Marriott Corporate need to understand that you've got a problem that is easily fixed. One bright spot....the towel animal on the bed when we arrived. I am a sucker for towel animals and it was a nice greeting.
| 3 | null |
Navy Marine Classic Stay
Great place to stay!! Very clean, nice helpful staff, wonderful management team. Centrally located between Mayport Naval Station and Downtown. Tons of Restaurants, a Mall and AMC movie theatre less than 1 mile away.
| 5 | null |
Cockroach in room
I stayed there for business for one night. There were a few hiccups to start with: previous guest's receipt lying on the floor, empty soap carton on the floor in the bathroom, dirty toilet, but the staff was very responsive and sometimes, things like that can happen.
When I woke up the next morning, there was a HUGE COCKROACH on the wall. I called to get it removed. REaction was prompt. afterwards, I received several calls from the reception. They wanted my phone number, my email address, the clerk said that the manager wanted to 'offer me something' for the trouble. I was told that they wouldn't offer me night stay, since it was paid by my company (cheap). I checked-out promptly. It has been 36 hours. No one contacted me. Dirty hotel. Poor customer service. I will never set foot there again.
| 1 | null |
Not for everyone
Yes, when we arrived, the place was crawling with cops. And yes, some of its guests have a preference for plastic heels and miniskirts. But if I had to choose between this place and the Northern Avenue Motel 6 up the road, I’d stay here in a heartbeat.
It’s definitely rough around the edges, but we had a good sleep, no personal complaints. But maybe we lucked out.
| 2 | null |
Great service, terrible room
UPDATE: Since sharing my concerns about my room with upper level management upon returning home from my trip, the folks at Radisson have been incredibly responsive and proactive in taking responsibility for these concerns and making sure that I am walking away satisfied. Management's timely and thoughtful response to my concerns has made me more likely to try a Radisson hotel again in the future.
ORIGINAL REVIEW: The front desk staff and the staff at the breakfast were great and very helpful. The location was good, in the vicinity of the aquarium. That being said, the room itself was incredibly disappointing.
The bathroom was dated and there was a significant amount of mildew in the corner of the tub. The wallpaper in the bathroom was peeling and mildewy as well. The bedroom felt dingy and dated. The fire sprinkler in the middle of the bedroom ceiling protruded out of a gaping hole... not very comforting!
For $200 a night, I found this hotel to be a terrible value.
I told the front desk staff person about the quality of the room upon checkout. He agreed that the room was unacceptable when I showed him the photo of the bedroom fire sprinkler posted here, and he refunded my $12 breakfast. While a nice sentiment, this does not in itself make the room acceptable.
| 2 | null |
Good hotel for overnight stay
We chose Best Western for its location. It is close to the Poaris mall, food and highway. The room was nicely decorated and clean, however, there was an odd smell as you walk into room. We could not track where odor was from. All the amentities where exceptional.
| 4 | null |
excellent service will definitely bring me back
This hotel is a great price for the location. The staff was AMAZING and gave us complimentary parking just because we had to wait about 5 minutes in line to check in. Cocktail hour in the evenings was a nice touch. The room was clean and well appointed. I appreciated the small kitchenette. Bathroom was too small and a bit dated. Overall had a great stay and would definitely stay here again.
| 4 | null |
Could be wonderful - unfortunately pretty average!
I've stayed at the Hotel 57 a number of times and feel able to make some pretty balanced statements about it.
You're experience will (obviously) be directly impacted by the other events going on within the hotel while you're there.
For example - on one stay you would have thought that I was the only person in the hotel(!), whereas my most recent visit I struggled to find a seat in the bar....
As usual for a Manhattan hotel, try to get the highest room you can. from about the 10th Floor up you'll be lucky to hear any traffic noise.
Do not expect anything except for slow service at this hotel though. The staff are friendly and sociable (perhaps a little too sociable!) but getting served is always a drawn out process. If the hotel is low on customers - then there aren't staff around, if the hotel is full - then they're all rushed off their feet. There doesn't seem to be a middle ground.
The rooms are pretty adequate and large by Manhattan hotel standards. The beds are (as you'd expect for a Renaissance property) comfortable. The furniture and woodwork is starting to look a little shabby and should be tidied up.
$400 a night is a not unusual rate here - and you do get a pleasant experience - just don't expect this to be up to the standard of other Renaissance properties in a similar city location (e.g. Chicago downtown).
| 3 | null |
Spacious rooms with character and very friendly staff
I would absolutely stay here again. The staff really makes you feel welcomed. My room was certainly an odd shape but it was huge with high ceilings and nicely decorated. The location is outstanding and there are many decent restaurants nearby in addition to the excellent one on premises. The lounge area where they have complimentary wine happy hours is very elegant and when I told the manager I would be working late the rest of the week and thus be unable to partake, he had wine sent to my room!
| 5 | null |
Good Location
We stayed at the Omni in San Diego for a week. It is a nice hotel, good food at the restaurant, nice rooms, good service. The only down-side was parking, which they offer at $35 a day for valet parking. We parked in the same garage, which is across the street and paid only $20 a day. I understand that parking at all hotels in the city is expensive. I enjoyed my stay and would stay again.
| 4 | null |
This hotel is very nice but extremely small
I rented a king size room and got a double bed room. It is the size of a closet. The hotel itself and the lobby and room are all nicely maintained but I stayed in the hotel with my husband and son and it was ridiculous. Not to mention the $30 we spent for over night parking. The location of the hotel is great. We walked to the Rockerfeller center and thru time square itself but definitely would have rather pay a bit more money for some more room. For one person a night or two the room is good but not for more than 1 person. The advertise their rooms incorrectly. When I was in the lobby checking in, the service was pretty bad. Their were three lines waiting to check in. And then one line closed, at a horrible time. It took a good 20 minutes to check in and get our key. While in line the ladies in front of us were upset because the hotel had loss their tickets to a show. (Something within that nature) Not a good look!
| 2 | null |
Love This Place
I have stayed here a couple of times before with my wife. This time I was with a friend. We had 2 economy rooms. These were small,but very clean and comfortable. Apart from the bed which I found super comfortable, I notice that the TVs have been updated & there are now more channels available. This was appreciated when we got in early one evening.
This is an ideal place for those people who will not have a car. The Old Town Transit Station is less than 5 minutes walk away. From there you can get the trolleys and buses. They're fast, convenient and good value.
I love that this place, which has always been great, doesn't rest on it's laurels. They constantly make improvements, which although small, really make a difference.
All this and their really genuinely helpful and friendly staff, are what makes me come back everytime I'm in San Diego.
I wouldn't hesitate to recommend the Old Town Inn.
| 5 | null |
Henley Park
I recently spent three nights at Henly Park, I was in town for a business convention. The hotel is very close to the convention center so it was easy to get over there. The hotel was very clean, the rooms were small and lacked a desk. During our visit the weather became very cool and we wanted to turn the heat on, we were informed by the front desk that the hotel does not have any heat, so you might want to consider that if you are visiting in the winter months. The staff was very friendly and helpful. We were not bothered by the construction but we did see where it was taking place. Overall I would stay here again.
| 3 | null |
Not a 4 star hotel very disappointed. NEEDED EAR PLUGS TO SLEEP
We booked into a 'city view' room and we couldn't sleep at all. There is a train right beside the hotel that goes screaching by every hour. When we asked to change rooms, they said it would be $128 per night extra to move. Then, they sent up ear plugs. The staff seemed very accustomed to hearing these complaints. It was such an unfortunate experience for us. The room was tiny and the bathroom was even smaller. The air conditioning didn't work and there was a musty smell everywhere. The restaurant is nice, but we couldn't stay there all night. Eventually we had to go back to our horrible room and try and sleep with ear plugs in. It's the worst hotel experience my husband and I have ever had. We will not even stay at this place again.
| 2 | null |
Nice hotel that is very conveniently located.
Our stay at the Crowne Plaza Hotel was very good. While not as upscale, as some of the other hotels in the area like the Hyatt it is still a nice property. For starters this hotel was conveniently located near the 16th Street Mall and jus a short cab ride from Coors Field. This staff at this hotel was very friendly including the check-in desk clerk and concierge. Our room was nice with two full sized beds, desk/office chair, and coffee maker. Also our room offered a good view of the downtown Denver. On the downside, as with many hotels the hotels in the area there is fee to park your car ($22 a night at this hotel). In conclusion I will consider staying there again the future.
| 4 | null |
Just OK
The title really says it all...this hotel is...just ok.
The staff is very pleasant and helpful, but the accommodations leave alot to be desired. The first room we checked into had a view of a graffiti and black garbage bag laced grey wall about 5 feet away from the window, when I complained they moved us to the ninth floor, now we had the view of a man building a box spring in the building across the street.
The rooms are very, very small and there is no dresser to put your clothes in. There is a wood cabinet with some hangers and a shelf, but the shelf hold the coffee maker and the ice bucket, so there is no room for clothes (unless you take coffee maker and ice bucket out and sit them on the floor) We ended up putting our clothes on top of the cabinet and on the window sill. The room also had no fridge and no safe.
For the amount we paid for this hotel we expected much more than we got, again, this hotel is OK, but for the price you pay, there are much better properties to look at.
| 3 | null |
Great location
I have to say that after reading all the bad reviews I was very concerned to stay here specially because I was surprising my boyfriend with his first visit to New York. We had a late arrival so the lobby was not crowded at all and we were checked in less than 10 minutes. We were upgraded from our original room to a suite so the room was very spacious and clean although not very furnished and I have to agree with other reviewers that the rooms and the hotel need to be painted and upgraded. The hotel staff was very friendly and accomodating and you can't beat the location of this hotel, right across from the Madison Square Garden, the Penn station and only a couple of blocks from Time Square. I am not sure I will stay here again, but as a last resource I would consider it.
| 2 | null |
Bed Bug Warning - Don't let it happen to you
I never usually write reviews for hotels but I feel an obligation to warn other travelers about the bed bug situation I experienced at Hotel Alexander during May-June 2012.
I initially paid for a 2.5 month stay which began in late May 2012. Immediately after moving in, I received a series of red, inflammed bites on my neck, shoulders, arms and face. Having previously lived in NYC for many years, I shrugged off the problem as mosquito bites since I had never had experience with bed bugs before. It wasn't until the second, severe round of bites roughly 2 weeks later which I began suspecting bed bugs. I had bites in threes characteristic of beg bug bites called "breakfast, lunch, dinner". The bites became unbearably itchy, very unsightly and I feared getting into bed each night.
I contacted hotel management regarding the issue and they sent someone to examine the problem same-day. They did indeed find an issue and offered to exterminate my room within the next couple of days; however, I was not interested in taking any chances (as bed bugs are notoriously difficult to exterminate) and opted to move out immediately. Hotel management was reasonable enough to give me a refund for the unused nights but I did not receive any sort of refund for the few weeks I had already stayed. In hindsight, with bed bugs being a serious health hazard, management should have offered to do a bit more.
Overall, management dealt with the situation in a speedy manner but it doesn't change the fact that this hotel is dirty and bed bug infested. I spoke with a staff member from security/front desk who even admit that I was not the first guest to report such a problem and this has occurred with other rooms roughly 10% of the time. From my understanding, they are continuing business as usual with knowldge of the problem which is very worrisome to me -- I hope this information prevents someone else from dealing with the nightmare situation I had here.
| 1 | null |
Just above average
Not fantastic but okay... It was noisy outside and inside; the air conditioner blasts like some sort of engine and the road-work outside was frustrating at times. The staff were pleasant but didn't seem to have an idea about any of the surroundings. This one is petty but I am gold status and they seem to struggle with by not quite understanding what that usually means...
| 3 | null |
Great location, hope the renos are finished during your stay
This property used to be another mid-range/low-range chain hotel. (I think Ramada if I remember correctly.) It's in a great location within easy walking distance to the Space Needle, Pike Place Market, and lots of shopping and restaurants.
The new owners have done a nice job changing the decor from the bland boring Ramada decor but when we were there, the renos were still ongoing. They had scaffolding up right outside our window.
No complaints. Service was friendly, room was clean, and we enjoyed this as a base for checking out the city. If this is your first time visiting Seattle I would recommend this hotel. However, if I ever go back I will probably want to check out another hotel option.
| 4 | null |
You Get What You Pay For
My first time in New York City and I stayed at this hotel for two nights in a standard cabin which is tiny (enough room for a single bed and standing room only). However, the room had a LCD TV, telephone, clock radio, iPod dock and DVD player. Shared bathrooms which consisted of two showers and two toilets. A bathrobe and towel were also provided. Location of the hotel is close to the West Village, however, my room was close to the highway and opposite a carpark which made it very noisy at times. The airconditioner was so noisy that it blocked out the traffic noise. The carpet in my room was dirty and the sheets were threadbare in parts. The only lift in the hotel was slow and clunky. Staff were polite but did not offer any assistance with luggage. When you get to the hotel be prepared to climb a flight of steps to get to the hotel lobby. Although the hotel has a great history, it's only slightly better than an up market hostel. Two nights too many for my liking despite the cheap nightly rates.
| 3 | null |
Continued a fantastic US Trip - Great Hotel
Stayed here late April for 2 nights.
Excellent in every way. Fast and hasslefree checkin (even at 9am in the morning)
Room was spotless, very modern, very comfortable with a view of the Staples Centre.
Room service was of a good standard. Dailly cleaning was excellent.
Great location in the LA Live precinct, very happy.
| 5 | null |
Less than mediocre experience
We chose this hotel since AAA recently wrote a glowing article on this place in their magazine. However, we are very disappointed. The service is not great. There have been hardly any employees at the check in desk, and the concierge has been closed all day. We called for room service and since no one answered, the front desk had them call us back...20 minutes later! The rooms are small, the bathtub has mold around the grout, and our pull out couch had crumbs and random things in the "clean" sheets. The managers reception is ok, but there was a long line at the bar (one bartender) to get drinks. There just seems to be no one around who works here! Now we're finally in our room, kids are almost asleep and come to find out the on-demand movie service is not working on our tv. Although the location is great, I would not stay here again. Seems more like a lower budget hotel than what I was expecting from the glowing AAA review.
| 2 | null |
Nice hotel in a great location
Staff was very helpful, friendly and knowledgeable. Check in was smooth and the concierge was very helpful in assisting us with reservations and information. The hotel is located right on the Magnificient Mile so you are in the heart of great shopping. Right next to Water Tower for shopping and many great restaurants. Rooms are a little small but that is to be expected with the location. The room was clean and comfortable. We stayed with our 8 year old and it was comfortable for the three of us. Very nice for a weekend getaway.
| 4 | null |
Not Family Friendly
We booked around 8 rooms for a weekend of Hockey and family fun. Check in they were very cold, only one person checking people in and there was a line. Another finally showed up. Got to room and it was fine. Needed to ask about late checkout, hit the whatever/whenever button and NO ONE ever answered! This was a Sat. around 12:30pm - really? Pool was closed for repairs on Saturday and then Sunday they drained it - no oppportunity for kids to swim....on a weekend....really? We were told complimentary bagels, muffins, coffee, etc....in morning but got down there and it was only tea and coffee complimentary. Restaurant for breakfast did not open til 8am. Convenience to AAC is great. Lobby is small, only place to hook up with groups is outside or in bar area. Not group or family friendly. Would not do this hotel again.
| 1 | null |
Ripped Off...Dirty..A complete 'Con'.
The only truth is, the hotel is in San Antonio and near The Alamo. It is not a purpose built hotel, it is an office block that has been converted. I booked this hotel through a 'cheap' web site. Big mistake, add on the breakfast, the valet parking and the tax and you are up there with the major chains and they are most certainly not in that league. The 'invalid' room, I am not, was tiny and would be a problem for anyone in a wheelchair.
No fridge till we asked for one, now there is no way you can use a wheelchair to get to the shower.
Open the curtains for a great view of a brick wall, check out the security on the windows, 'CHICKEN WIRE' .
Why I wonder ?.
Of course, it's necessary..
Anyone with an allergy would suffer from the dust and rubbish under the bed, see pic's.
My car was left with the windows open, very fresh BUT NOT SECURE, and they charged me for leaving the car in a public car park that is not secure!!!!
Please do not use the air con and expect to be able to sleep a small jet passing through the room would be quieter.... .......
I tried to place these remarks on the web site where I booked this hotel,
THEY WOULD NOT LET ME..
The attitude in the Hotel is
'ok sir thank you for you comments' ... MIDDLE DIGIT... You are not coming back we don't care...
| 1 | null |
hotel looking worn!
stayed here for the second time in a month. Rooms are very institutional, starting to show their wear. Also, amazed at the tattered towels in the bathroom, really?? Sheraton can't replace old towels?? suppose to be robes in bathroom, weren't there. on both stays requested a rollaway bed for our son. Springs were missing in the middle of the bed so that there was basically a hole in the middle of the bed (both times!!) the first stay called desk and they apologized that there were no more cots to replace. Second stay (should have known better and stayed elsewhere), called the front desk at 11:00 pm when he was ready to go to bed (and we had discovered the problem because they just rolled the cot into our rm, didn't bother to open it up). Front Desk said they would replace immediately ... never heard from anyone again, not even a call back to say that that maybe there wasn't another cot. our son fell asleep (with half his body in the hole) so we didn't want to wake him.
wouldn't recommend staying here!
| 2 | null |
A bargain
Decently clean rooms. Very friendly staff. Variety for the free breakfast. The hotel was completely booked the weekend we were there and we were not able to get extra pillows, but we were treated very well and it was a pleasant stay.
| 3 | null |
Ripoff alert: $10-$12 internet, $30 self parking
This hotel is a ploy to extract money from unsuspecting out-of-towners. $12 internet, $30 parking: Those are just some of the fees that you will encounter if you stay here. You can't fight back once you're in town and have nowhere else to stay.
Hotels beware. If you nickel and dime customers, you are going to get scathing reviews. Why? Because putting in hidden fees, or "unbundling" the costs of basic necessities, deprives consumers of the right to know how much they are going to pay. The types of people who stay in a Hyatt regency are going to need internet access and the operators of this business are well aware of that. It does not necessarily have to be throughout the hotel, but there should be somewhere that people can access the internet for free, whether in the lobby or a business center. Internet is a necessity nowadays. This hotel has absolutely no areas with free internet access. I confirmed this with several employees. I was told that I would have to pay between $18 and $24 to have internet service during my 2 day stay. I have stayed at 16 hotels over the past 2 months, from Econolodges to 4 star hotels, and every one of them has provided free internet access in at least one area of the hotel. Not here.
I brought up this issue with their manager -------- [name withheld]. I said I felt that I was being nickel and dimed because when I purchased the reservation at Hotwire, there was no mention of how much the additional cost would be for internet access. All she did was to say that this was "my opinion", recite the internet charge policy, and make some smart comments that did not address the real issue. This included a suggestion that $18 was so little, why didn't I want to pay it? She kept treating me like I was trying to get something for free, when in fact I was trying to suggest a way for this hotel to improve the customer experience. I'm pretty tired of companies feeling that it is okay to nickel and dime customers, and then belittling them when they complain.
This hotel is far from Philadelphia's excellent subway system, so you have to take a taxi to travel into the city or bring your car. They charge $30 for self parking!
Send this hotel a message--do not book there!
| 1 | null |
Great Travel Inn
So easy to get to the airport, the hotel is very convenient with a great parking and drop off facility. Had a chance to meet the owner, very jovial and warm guy. Can't really figure out what the fuss is about.
| 4 | null |
Very small rooms, bad service
The rooms in this hotel are tiny. Plus, you cannot have your own drinks at the mini bar, they would charge you for removing existing stuff. In addition, I did not get SPG points because I booked through Expedia (contrary to what the staff stated).
| 1 | null |
Fancy hotel and good location - but bed was hard as rock.
I found the location good and the hotel was fancy and all that - but it doesn't help when the bed is pretty much impossible to sleep in. The rooms (or the cabins) are small, and when I say small I mean SMALL. I don't mind small hotel rooms at all, but I like to move around without having to trip over my suitcase. Or to even fit my suitcase inside of the hotelroom without struggling Sizewise did it feel like a boat cabin -I could survive the lack of space for three days, but didn't sleep good at all (I would almost have been the same to sleep on the floor). Clean and fancy hotel + good location, but it doesn't make up for the quality and lack of sleep due to terrible beds.
| 2 | null |
nice property/staff
We have been staying at this property for 2 weeks and has been treated like stars. Place keep nice and clean and staff is wonderful. This is our 2nd time staying here and will be back...HIGHLY RECOMMENDED....
| 4 | null |
Unprofessional
Since stepping in the hotel the front desk employees seem incompetent with their computer system. Not only did they ask if I had checked in when getting an extra key, they asked how many nights my stay was as well saying my room number out loud. That is one thing an employee should never do and the employee replied oh your safe. Other than having a great renovation the hotel is crap. Btw the bathrooms have no ventilation. Kudos to the engineer and housekeeping for keeping the hotel afloat.
| 2 | null |
Great Hotel, Great Experience
The US Grant was one of the nicest hotels that we have ever stayed in. Everything was perfect from the room to the staff and don't have a single complaint. The first night that we were there we had a room on the 4th street side of the hotel and it was a little noisy (understandable) and the front desk was fantastic about us changing rooms. There was even a personalized note (with some fruit and sparking water) from the front desk apologizing for the inconvenience when we got to our new room. The service was just incredible because of the staff's attention to detail. The night time turn down service was really nice to come back to after being out all day long. It's a beautiful hotel and all of the staff was extremely helpful and nice and made my stay really enjoyable. I would definitely recommend this hotel.
| 5 | null |
perfect
New. clean. only thing missing from kitchen was an oven. spacious lobby, great breakfast. friendly staff. highly recommended.
Room had a dishwasher, full fridge/freezer, set of dishes. Nice sleeper sofa in sitting room with small dining table. comfy big bed and actual tile in the shower. Also a nice sized walk-in closet.
When we arrived on thanksgiving, they had a thanksgiving dinner with turkey and so on, and free wine, sweets, and other fixins downstairs. Also coloring books and crayons out in the lobby for the kids.
The spa is currently broken, but the pool was working. The fitness center had a full set of weights and treadmill. Will definitely stay here when we return.
| 5 | null |
Rooms are small, noise, dirty carpet and run down furniture. Not worth it.
When I arrived at the paramount I was not sure if they were remodeling or not, it is a little confusing. I was staying for a week in NY and got stuck in this hotel. Rigth on time square, I stayed on the last floor and even there the noise was a lot. When I opened my room what a surprise, the room is so small, the furniture is old, the chair was peeling, the bathroom is even smaller and there is no water pressure. The carpet of the room was dirty and old, the blanket was dirty as well, there were spots on my bed sheets. There are better hotels in the city for the same price as the Paramount. The restaurant waiter was very rude, when I ordered a Salmon with the sauce on the side he acted like I was asking for something so hard and gave me a hard time actually arguing with me. Do not waste your money, the hotel is really run down.
| 2 | null |
Perfect hotel to explore NYC from..
My husband and I stayed here on our way home from honeymoon.
The location is on 35th street just off 5th and from the roof deck you can see The Empire State building which is nice.
We were on the last leg of our honeymoon and when we checked in they said they had no idea that we were and had they known they would have tried to give us a better room. The next day in our room we had a bottle of bubbly and a card to say congrats, so although our room was pretty small they did do a little something for us.
The breakfast is a self serve continental and we have been to these before and if your not down by 7am there is nothing left, imagine our surprise when we went down at 9.30am to have fresh coffee put out and lots and lots of food there still. It was the best self service we have seen.
There is a guy called Jeff who will help you with your tours etc and he is very very nice and very helpful although the only thing I would say is he did say we should get the shuttle back to JFK and we did which was a nightmare..........
We took a cab from JFK to get there that cost us $55 the shuttle cost $24 each! so much the same however the cab takes you right to JFK the shuttle however picked us up from the hotel and drove round the city for 1 and a half hours picking others up before we even left for the airport! Bad advice from Jeff on this one but apart from that he was great.
The rooms are small but if you are sitting in your room and not out and about then you have gone to the wrong city. The hotel is 2 mins walk from Empire State building and about 10 mins stroll from Times Square. Shopping on 34th street is right around the corner and there is lots of places to eat and drink close by.
One evening we took a couple of bottles of Corona (which we had bought from the local store) up to the roof deck and sat under the stars and the lights of Empire State building, it was great to sit back after a long day up there.
Would stay again in a heartbeat. A great little find!
| 4 | null |
Did not want to walk on the carpet or bathroom floor!
The view is amazing from the 37th floor, but the carpet had that greasy feel to it that made us check out after one night. Around the bath the grout was all black and mouldy and I don't even want to go into what was on the bathrobe. Door men were lovely and check in was efficient but whats the point if you lie in the bed wondering how clean the sheets are??
| 1 | null |
Good location, worst service I've ever received
Was visiting Seattle for Stanford/Washington football game with my brother. We made our reservation 3 months prior to arriving and booked a room with 2 beds. Upon check in we were informed that we would be staying in a room with 1 king. The receptionist, apparently thinking we were idiots, looked up our reservation and told us we had booked a room with a king bed. Wrong! We pulled up our original confirmation which clearly indicated our 2 bed reservation. She indicated that the room with 1 king was the only one available. She then tried to play it off like she was upgrading us and doing us a favor. My brother and I are close, but we failed to see how sleeping in the same bed was an upgrade. The worst part is they never acknowledged their mistake for the inconvenience. No discount, not even a cup of coffee.
Would never stay here again based solely on the customer service...or lack thereof.
| 1 | null |
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