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Not worth the price
The location is wonderful and the concierge was very helpful. Beyond that I have nothing good to say. The room seemed old and not very clean. Our original room key card lock was broken so we were moved to a room looking on the courtyard. Or I should say looking into a big bush because that's all we could see. The tv didn't work well and we had to turn it on and off to get a picture. There was no vent fan in the bathroom. It was very loud and you could hear everything going on in the hallway. Our last day there, we had a late flight and asked if we could leave our luggage while we wandered around the city. We were told no problem. However, when we came back later in the day and asked if there was anywhere we could go to add a few things we had bought to our bags we were told to just open the luggage in the lobby. So my husband and I wound up opening our luggage in the middle of the lobby and shifting things around. We then had an employee come over and lecture us about opening our bag on the furniture. We expected more and were very disappointed.
| 2 | null |
Convenient and Comfortable
Visiting Phoenix for business this is my preferred property. While it is a resort it is also comfortable for the business traveler. Located near highways, it is easy to get both downtown as well as Scottsdale and points west. A bit north of the property is a great park where you can take a leisurely walk or a strenuous hike. There are plenty of pools on the property, the winding river is so refreshing and the pools are all well maintained by resort staff. The rooms are large and comfortable. The casitas are excellent! The property is large but there are golf carts that the resort staff will offer to transport guests. The front desk staff is warm and welcoming. There are a few restaurants on the property and within walking distance. Overall this is a comfortable and engaging property.
| 4 | null |
Adequate
We spent 4 days and 3 nights at hotel. You cannot beat the location off Time Square and Central Park. The view from our room was awesome. Hotel Staff for the most part was very friendly and helpful. Bed was clean and comfortable. Our room was small by our standards but clean. It is definately time for updates in window treatments and furniture. Most negative press I found on internet was "not" true for the room we had. Trip advisor reviews gave us hope. Reservation specialist Annette Narine was the best. Very dedicated with trying to help you have a good stay. Ellen Douglas was helpful at check out. Can't say enough for the concierge and security folk who acted swiftly to secure our lost keys.
| 4 | null |
Very adequate
Stayed only 1 night prior to a week long stay at a beach house in Mission Beach. The hotel is very close to Old Town, which was our goal for the day. The room was what we expected but the $16 a day parking fee did not make sense. It was just another way to get more money. The staff was nice and even held our bikes in storage for us. I would stay here again only if I had to.
| 3 | null |
10 out of 10!!!
As we walked into Yotel we knew this was no ordinary hotel.This was our first time in New York so we had spent a good period of time choosing a place to stay,thank God we found this gem.
There were 4 in our party (two couples) and we had been looking forward to the seeing the hotel for real as we were very impressed with the website.
The check in was quick and smooth,there was staff all buzzing round ready to help but we chose to use the computer and within 3 minutes we were on our way to our rooms.
Once in the room we were blown away by how modern, clean and well thought out they were -they were just like the pictures on the website! We knew the size of the room before we got there but were shocked at how well the space was used.
The bed was really comfy and will retract when you are walking around and getting ready which was cool, large tv on the wall with an ipod dock, enough draws and space for clothes and bags etc...the shower was great, there's even an ironing board with iron in the room.
The rooms have to be seen to be believed.
Out of your room is just as comfortable, every floor has a coffee station which is a brilliant idea -just go to the room and make your coffee or tea and while you wait have a chat to other guests. The bar, dining and general chillout area of the hotel are just like the website shows; clean, modern, well staffed and a real cosmopolitan feel to them. At breakfast there is free coffee and muffins which everybody took advantage of - great place to sit and plan your day!
We found ourselves being drawn back to hotel every day at 5 oclock from where ever we were in New York...the reason? Happy hour! Amazing value for money on food and drinks, in fact the food was some of the best we had in the city.
Another great plus point is the location, a 10 minute walk from Times Square! I cannot recommend this hotel enough and have done even to people who arent even going to New York!
Thanks to everyone at the hotel, from the managers to the cabin crew to the bar staff and cooks, and the glass collectors, you gave us the best time ever and we will be back to New York very soon,where will we stay? Yotel of course, where else!!!
| 5 | null |
Worst place to stay terriable experience. The Worst
Myself and several collegues Stayed for business at this location. The young lady at the front desk during check-in was very nice knowledgeable and friendly even though she stated she was new she was very helpful. The downstairs restaurant and grill had the worst service I have ever seen. Waitresses were MIA and didn't seem to care, The front desk manager Amber Pacer and her assistant Michelle was to busy to help us and was very rude they both laughed and snickered because our travel agent had made a error and only booked 5 rooms instead of 6. Amber Pacer laughed at our situation and gave me a hard time when I asked for full name. What kind of Front Desk Manager cant give out there name. Also when I called several days to speak with the GM I was continually transfered to voicemail and no call return. This location is the worse. Courtyard was abel to accomidate us no help from Management but rest assure our corporation will never book at this locaton again.
| 1 | null |
False Posting
I had selected this hotel for its convenience to a client's business in San Fran. I also was concerned over WiFi Internet access for business purpose. When I checked in, there was a sign about the internet. It gave the information and said that there was no password needed to access it.
When I went to my room, I attempted to log on and was unable to do such. The following morning I went to the office and said that I was having a problem with access. The individual there said that there was a problem and such was being worked on. The following day, when I checked out, I again said that i had no WiFi access. The clerk, with a shirk, said: Sorry about that.
I would strongly recommend that they do the honest thing and take down their sign/notice that they have wifi. Management may have such but the guests do not!
| 1 | null |
Fantastic for the right price!
Got a super deal on Priceline and our room and stay exceeded my expectations! Staff was friendly, room was amazing, free shuttle to the Market and back and more made this a really fabulous stay. Highly recommend, especially if you're a sports fan as the hotel virtually looks into Safeco Field! Be sure to visit the rooftop pool and spa!
| 5 | null |
Nice staff but won't return
The location of this hotel is just literally a block from the harbor. If you have very low cleanliness standards and want to partake of some fishing excursion, this would be an ideal place for you to stay.
We stayed here two nights. The breakfast in the morning is actually pretty good. You are given the normal fare of muffins, english muffins, toast along with a few selections of dry cereal. They also have scrambled egg pucks along with sausage patties to make your own breakfast sandwiches. Of course, there is a belgian waffle maker. Breakfast is complimentary.
The rooms are old and you can tell. The wall air conditioner is circa 1975 and had to have been full of mold. I'm allergic and my sinuses made me absolutely miserable while there.
Parking is a little tricky. There are no extra spots and those who got in late in the day were out of luck. In the morning two cars were parked in by latecomers. Luckily, we were not one of those cars.
The bathroom was small with very little space in which to place toiletries. There is no conditioner for any of you who have hair longer than an inch or so. The shower stall is old with the small tiles making up the enclosure. There have been multiple repairs to the tile which makes it look like I should be wearing shower shoes in there. The towels were threadbare but smelled OK and were softer than I would have thought.
We had two beds and they were OK at best. The pillows were small but the sheets appeared clean.
In all, saving a few dollars was not worth it for me. When going back to visit my son in college, I will stay somewhere else. Location was nice, but the ick factor will keep me away.
| 2 | null |
Nice chain property.
Staff was nice. Room was fine...modern. It was not close to anything but there is a shuttle and the young guys at night were nice and gave tips on where to eat. Older white male shuttle driver during day made me uncomfortable. Not sure why he felt the need to tell me he is not embarrassed to take tips. If that is an issue for him a little discreet sign in the van would be more appropriate. Breakfast was good but omlette station was not ready until 30 min. after opening. Gym was good. Pool looked nice but it was chilly that morning. Well kept hotel better for business than leisure. About 3 miles from Del Mar.
| 4 | null |
Great 1 Yr Anniversary
My husband and I visited this property a few weeks back during Memorial Day weekend for our 1st year anniversary. I booked this stay 3 days prior to our arrival, switching from another hotel that I was a little worried about giving a try...I'm pretty particular about where I lie my head. I made a great decision, after all. The price of a Sat. night stay was only $199 when we booked, which I considered a steal for a stay in the city. The location was great, right near Bryant Park and off on a quiet side street. It took all of 5 min to walk to Times Square and the NY madness, which was very convenient.
Upon our 9 am arrival, we were able to leave our bags with the staff to head out for a fun filled day with a promise that they would call us when a room was available. The service was AMAZING! Prior to us heading out, my husband was speaking to some of the staff and other visitors while I was in the restroom, in which he happened to mention that it was our anniversary. When we returned to the hotel around 11 am, we were given our keys- to the suite on the 32nd floor in which our room was the only one on that side of the hotel! This was so kind of them and an added plus to our special weekend. Needless to say, we were very pleased with the staff and are still very thankful to them for their great hospitality. Would definitely stay at this location again.
| 5 | null |
Very convenient and comfortable
I would definitely go back to this hotel for several reasons.
1) Room. Large one bedroom suite with kitchen with pans, plates, glasses and dishwasher and stove/oven. Plenty of room for our family, and the largest room in NYC I've stayed in. We were there four days and didn't feel like we were on top of each other.
2) Location. Not really a hot spot, but in a quite neighborhood. Metro is an easy two blocks away, you can be downtown in 15 minutes. Very easy in/out of the city to Lagurdia. There is a very good grocery store right next door for provisions and ready made foods (tasty), and several neighborhood restaurants that are quite good.
3) Very helpful concierge.
Other information; Lobby is small and can be very active, but there is a nice sitting/reading area with computers and WiFi.
| 4 | null |
Great price/location but smelly linens & bad bed
The Baldwin Hotel charges an incredibly low rate for SF near Union Square. But the linens and pillows smelled sweaty. The bed was very uncomfortable, squeaky, and caused my back to spasm. The internet speed was inconsistent and very slow (1 Mbyte) -- when it was working. The radiator could not be controlled. The pipes whistled while showering. The room was tiny and the bathroom had no counter space. No luggage rack.
| 2 | null |
This hotel ended up being great!
Stayed at the Sheraton Inner Harbor for the weekend and had a great time. I reserved the room the night before on their website and requested a king bed. Sure enough, when we got there at 10pm the guy pulled the old "ok you're all set in a queen room." He said that was all that was available and we held our ground by saying that we reserved a king. He said he would move some things around. (My advice is to never give up on the room...there is ALWAYS something available). We ended up getting a gorgeous corner room with 2 huge windows and were very pleased with it. Very clean, and the staff was very nice. There's a small hotel bar that is only open till 12, but the drinks were great. If you have AAA, i suggest taking advantage of their free parking deal. The garage is right next to the hotel, and they'll validate the parking the whole time you're there no matter how many times you leave. Loved the inner harbor and this hotel was only a 5 min walk to the water.
| 4 | null |
Small and dark
My boyfriend and I stayed at the hotel and were uncomfortable for all of our stay. The room was small, with little storage space, light and the bathroom was inconvenient. The shower is not comfortable to use, the water gets everywhere, there isn't a fan or even a proper door. I have to say that we weren't impressed. Will definitely choose another hotel the next time we visit.
| 2 | null |
Depends on what you expect
On business, I frequently stay at Hyatt properties. This one is Hyatt in name and the obligatory "My pleasure, Sir," and "I apologize." The trip was vacation with the family and the room was booked for three. On arrival, only two sets of towels, glasses, wash clothes, etc. were in the room. Not what is expected in a room with two beds and booked for three persons. The situation was readily resolved with a stop at the front desk. However, each day brought the same issue. Each day needed a new request. Each day brought the promise of "speaking to housekeeping" about the matter and "I apologoze." One morning, I spoke to housekeeping just as we were leaving and as she was preparing to enter the room and specificaly asked for three. "Yes, sir" was the reply. Nope, just two. The beds are good, the room was adequate in size, the decor is contemporary, and the room appeared clean. However, if you want a quiet room, skip this place. The toilets are the pressue flush variety and when your neighbor flushes his toilet, you can her it, as you can when your neighbor showers, or uses the lavatory. In fact, you can hear water splashing in the tub when you neighbor showers. These wonderful sounds are even better when someone from your room is showering or using the facilities. We had all sorts of sounds, like babies crying, but the crowning moment was the rhymical bumping of the bed in the neighbor's room against the wall, though it was short lived. The location is great (two blocks from Fisherman's Wharf with a cable car just around the corner) but there are at least six other properties within two blocks, some even closer to Fisherman's Wharf. For the price, there are much better alternatives in this area. If you do choose this hotel, be sure to visit Knuckles, the hotel resturant. Great food, not overly priced (at least not for San Francisco).
| 2 | null |
HORRIBLE
WOW! Do not be fooled by the shiny new building and decor. Hideous security and night management!!! Young employees that are ill trained and unequipped.Whether it is an all night dance rave or Texas/OU College kids this hotel is unprepared to service them while still offering other guests the level of service they deserve. I can imagine for a business traveler during the week attending a convention this is it, but In Dallas there are way too many other great choices. The Joule, The Magnolia, heck even the Sheraton is nicer!! Don't do it. Pick anywhere else.
| 1 | null |
Don't Stay Here!!!!!!!!!!!!!!
We stayed here before and afrer our trip out of PHX............ bartenders cologne so overpowered out drinks and food that was all we smelled. Menu was so bad we left and went someplace else to eat - and the front desk was absolutely NO help in finding a restaurant. We got told she wasn't from around there and didn't know th restaurants!!!!! Room smelled of smoke - could be the employees smoke hole around the corner!!!!!!!!!!! We returned to a curt front desk and a shortage of pillows inour room............. NEVER stay here
| 1 | null |
Only if you have to....
I stayed at 60 in early May and the ONLY good thing I can say is the bathroom was nice. When I checked in on a Monday, I was told that the lobby level restaurant was closed and the rooftop bar was also closed. Not a big deal as there are so many great places in SOHO. However, the room had cigarette burn marks in the rug and the sofa was so worn that it had loose threads sticking out of the armrest. It was an off white color (I think) but had numerous stains which were complemented by an ant crawling across them. I wouldn't even set my luggage on it. I doubt Goodwill would have accepted it. The bed was so-so.
There are no irons or ironing boards in the rooms. I called and requested one and when it was delivered, I pointed out the sofa and the carpet. The guy said that he would take it up with the Mgr. I never heard a thing. Upon check out, I again mentioned the state of the room and the young woman behind the counter said "oh really...." That was it!!!!
Holiday Inn or Motel 6 would be better.
| 1 | null |
Good People
the marriot overcharged my card and were excellent in making up for it in their effort to show their good service. the rooms are spaccious and the staff responsive. Excellent hotel for your trips to San Diego.
| 4 | null |
Faded elegance
This place flatters to deceive. It sounds proudly on top of Nob Hill and is well located. One past the fierce doorman, the lobby is smart and the welcome was okay but the rooms were incorrect as we were due two twin rooms and were given a double. This was the only Hotel out of 7 or 8 that was like this so not convinced it was our travel agent. The rooms were fine, but that is the best one can say. They were large but the bathrooms tiny and very drab. It all now needs a paint and refurb. The passages were like something out of The Shining! However what really got me annoyed was hey charged for Wifi. Not even Vegas did that. A pathetic extra and summed up the lack of 21st century appearance and outlook. This has been the only place we have stayed in 9 places that charged and was bloody annoying. Not the amount but the principle. The booking of a Taxi to the airport was chaotic. All in all, convenient and good for tram lines, but trading on it's past glories
| 2 | null |
Losing Ground
I have stayed at the Chelsea Inn several times over the past 10 years and am sorry to say it is slipping a bit. The carpet and top bed spreads simply need replaced or really cleaned. Replacing top bed spreads would be one cheap fix. The bath rooms were very clean and well kept as usual. I'm sorry but the sink in my room had several hairs in it.
The staff has always been so friendly and helpful but the fun filled lady they have on week days now is about as passive aggressive as they come. (You're not doing anyone any favors by doing your job hon.) Check in after 5:30, she's moved on to bother other people elsewhere by then. With the recent increase in rates they are starting to compete at a level that offers better options. It is a great location though.
| 2 | null |
Great Location, Excellent Gym, don't miss "Sip" for a drink
Comfortable, spacious rooms. Everything works and they treat guests with an appropriate level of focus. Only minor compliant is that they are a little understaffed for breakfast. Gym is wonderful.
| 4 | null |
Unpolite staff, except for Al
Part of the staff corrects you if you say something wrong in english. It's awful. Noises of doors during all night. Dangerous distric.
Concierge is not as good as others reviews mentioned.
Bell and door man are very polite.
| 2 | null |
Horrible Barstaff
The barstaff treats outside guests better than
full paying hotel guests....!!!
Hotel is wonderfull apart from the attitude problem with the staff from the POV rooftop bar.
In Weekends you may stand in line with people(not staying at the hotel) wanting to go to the rooftop bar...
the Bouncers are rude and difficult!!!
The property is beautifull and exclusive but the staff working at the bar make it horrible!
| 2 | null |
Wonderful!!!
The Magnolia Hotel-Dallas was a great place to stay!!! The staff was wonderful. The location was very good and we had no problem finding it. There were no negatives at all. We definitely will stay there again. We would recommend it to anybody. They took very good care of us.
| 5 | null |
Not a great hotel for a couples holiday!
If your a couple or a group of friends which enjoy a good party then this is the place for you! Unfortunately we are not that. We were on a trip from New York to San Francisco and went to LA to see the usual tourist attractions.
As we arrived the valet took out car and we made our way inside where a lovely member of staff took our bags and started chatting to us about our trip! We were checked in immediately an we're given an early check in (all well so far)! The rooms are really nice, large bed and TV! However, that night we were ready to leave! Even though we were 6 floors down (the nightclub is on top of the hotel) the noise was ridiculous! We could not go into the downstairs area for a quiet drink as it was packed with wannabes and wannabe wannabes!
In the morning we asked for a room change as well as a hotel change and hotel manager was great! He changed our room and sent us up some free beer! It was great and the room was a lot quieter even though it was another floor up!
LA itself didn't impress us as we felt there was a lack of things to do! We ended up going to SeaWorld in San Deigo to fill a day which was completely worth it!
Overall wouldn't return to LA and especially not the W hollywood!
| 2 | null |
Nice room, cold service
I stayed here this time in Greektown, usually stay at the other hotel. Valet parking, extra $20 was efficient & friendly then I entered the lobby. Cold seemingly uncaring reception, only going through the motions.
Two level room, spacious. Room was good, no complaints except the coffee machine needed serious cleaning, coffee smelled bad! FYI, the upstairs is 4 steps that are side light. I was on the 5th floor facing the Casino, a little street noise, try for a higher floor. Was told the cash bar if you move anything, it charges to your room (at check out). They didn’t FILL the fridge completely, check and notify desk or they will try to charge you. Bar fridge does not lock.
I would try the other place first, unless you want the extra space.
| 4 | null |
pleasant surprise.
I recently traveled to phoenix with my girlfriend to attend a concert and we stayed at this holiday inn and were extremly pleased with our stay. As other reviews have stated the hotel is not exactly in the heart of downtown however there is public transportation right down the street and getting downtown is quick and easy. Also there are some great restaruants that are right next to the hotel we definitly recommend alexis for italian and mi patio for mexican food both were delicious.The hotel was pretty
modern and the rooms were of a decent size, we found the bed to be super comfortable, the fridge in the room was a big plus for storing drinks and snacks.
The staff at the hotel was superfriendly always asking us how our stay was going and if there was anything they could do for us. My only complaint about the hotel would be the state of their pool, the pool was dirty when we checked it out on the first night with water bottles floating in the pool and wrappers all over the floor, furthermore there were no lounge chairs which was dissapointing as we wanted to lay out by the pool and get a tan.
All in all we had a great stay at the hotel and if we are ever in the phoenix area we will def return to this property as the price was right, the hotel was modern and the location was convienent.
| 4 | null |
Review
My room wasn't ready when I arrived. Front desk staff person told me while she was on the phone, didn't really speak to me and told me to check my bag with the porter. Room was on a floor that had the rug under plastic wrap, felt like a crime scene or something. Room had one electrical outlet. TV was on the fritz.
Luckily I was by myself because there is no way two people could be in that room at the same time.
If you like rooms that are from the 40s or 50s this is the place for you.
| 2 | null |
Great location, average amenities.
This hotel has a great location. The first thing I noticed when I drove up was a backed up valet area. The road that leads to the entrance is very busy and I had to drive around the block and I ended up parking in the back alley to get to the hotel. When I walked up to the hotel, the doorman (hotel employee who had been previously helping another guest) looked at me like I was a stray. I had my bags and was obviously a guest, but he never acknowledged or greeted me.
The lobby was a bit busy and the employees behind the counter seemed to be doing a good job getting the other guests checked in. When it was time for me to check in, everything went as smooth as I could expect. They were quick and polite.
The room: Average at best. There was no microwave. I was originally booked for a room with a double bed but when I arrived there was just one. This was a problem as I was on business and was to be sharing the room with a co-worker. When we got to the room it was an awkward situation, we both stared at the bed with little flashbacks of "Trains, Planes and Automobiles" entering our minds. There was no way we were going to share the bed. The front desk said they were booked full and could not change our room. They did however bring in a roll-a-way bed. The roll-a-way bed was horrible and should be outlawed as a torture device: water boarding would have been more pleasant! The mattress was worn out, there was a metal bar that protruded upward and hit about mid spine. On a good note, the main bed was nice. I have a friend who works in the pest control business and I know what to look for when it comes to bed bugs and I am happy to report that my room was bed bug free!
The view of the room was amazing: the Space needle was awesome.
The breakfast was about par for a lower end hotel breakfast. The eggs were rubbery and tasteless, the sausage was bland and the coffee was undrinkable. Seriously, your in Seattle: a city that is known for great coffee. You would think the hotel would offer something better than the coffee that tasted like instant Sanka.
The room was priced at $225 and all I can say is your paying for the location and not the hotel. I travel a lot and in most other locations this hotel would be in the $75-115 range.
Sadly, this will be my last time visiting this hotel: I will see what the other hotels have to offer as most others in the area are priced the same.
Bottom line: clean hotel, awesome location and below average amenities and food for a higher than average price.
| 3 | null |
Always have a second plan.
We reserved 3 months in advance, the moment we got there, our room was already rented and they wouldn't find us another room. Had to sleep in the car to finally have a smaller room that wasn't suited for us as we were 5 and one of us had to sleep on the ground. Breakfast is terrible and you better be an early bird if you expect to have anything decent to eat. Went to take a walk only to walk into some bands of potheads and homeless aggressive people so the neighbor is not quite the thing. The only nice thing about it was the shuttle which was very convenient and would bring you anywhere for a small tip.
| 1 | null |
Nice Hotel for the price
The Westin Boston Waterfront is a very nice hotel, nice beds, nice tub with dual showerhead. The hotel seems to be a bit far from the downtown area but the train station is walking distance. The only issue with that was I went when it was snowing so 2 blocks seem very far when you have to deal with such cold temperatures. The only complaint I have was a less than friendly staff. The hotel has a free shuttle service to the downtown which I found out by a fellow traveler who told me about it. I had asked the staff and no one told me about it, they just pointed to the taxis outside & said the train was nearby. The staff seemed either very tired or not friendly at all, including the cleaning lady whom I said good morning to & not even a hi came from her mouth. There was a restaurant that served breakfast till 11 am, we arrived at 10 am & as soon as they brought our food they also brought the check. I felt rushed since there was no one left in the restaurant and it seemed they wanted to close. Overall the hotel is very nice but the staff is less than what you would expect in a nice hotel.
| 4 | null |
Enjoyable Stay!
Stayed for one night prior to early a.m. flight home fr Jacksonville, FL. This is one of the renovated, contemporary style Courtyards: Crisp, clean lines. Traditional 'front desk' replaced by two smaller, more 'open' and casual podiums. Updated guest room design with fabric accent wall behind bed is tastefully attractive and stylish. Comfortable mattress. Fridge and microwave handy and very clean. Ergonomic desk chair also very comfortable.
Reception staff was professional, friendly, and very accommodating. If memory serves, Tamela was especially helpful. Would highly recommend!
| 5 | null |
A Valiant Try, But...
...it's still a Holiday Inn. The Luxe used to be a Holiday Inn, but it's proximity to the new "LA Live" area, which includes The Nokia Theater and Staples Center, saw it remodeled and refurbished. IMHO, they put lipstick on a pig. It has new furniture, fixtures and decor, but it still has narrow halls, the bathrooms are 1950-size closets, and it's still just a box with a bed in it. It certainly isn't worth the price that other nearby - and much newer - hotels charge. The ONLY thing it has going for it is its physical presence near LA Live.
| 2 | null |
One incredibly unhappy, dissatisfied and tired guest. Two thumbs down!
I am so close to marking this as terrible instead of poor, and if it hadn't been for the staff being warm and welcoming when I arrived and the price point it would have gotten a terrible mark and frankly, the price point isn't winning any real favor here either, as I would have been better off just buying a bus pass and sleeping on a Port Authority bus, as I would have at least than been able to sleep.
I arrived around 6:30 pm so there was no real wait to check in and the staff who handled me had been quick and courteous but that is where the pleasantry ended.
The rooms completely lack of any decor what so ever. Plain, barren, and very sterile. Not even one print on the walls to distract ones mind from the plainess of it all. I have seen truck stops with more personality and panache.
I found the room to be a little chilly so I turned up the heat a degree or two, and then it was too hot and stuffy, it was almost as though you could not get it to regulate correctly at all. I tried to open the window in hopes that I could maybe even it all out, but with no luck, they can't even be opened a centimeter as there is a rubber stopper screwed in right above the window lever, it made it nearly impossible to ever get comfortable in the room.... and if they had at least provided proper blankets, the room being quite chilly would have at least then been manageable as I could have snuggled underneath the blanket, but the blanket provided was thin and about as useful as a sheet or two so I was left to either shiver all night or to be so hot that it felt as though I had a weight on my chest.
When I finally decided to try to get some sleep I found the bed to be horrible and similar to trying to sleep on a hardwood floor, and found after trying to lay down for 10 minutes that my back was actually in quite a bit of pain, then add into the fact that the hotel had placed me on the 3rd floor, facing Herald Square, and it became impossible to sleep with the temperature issues, the street noise and the horrible bed, I would have seriously been better off taking a piece of cardboard and sleeping on the street and would have saved myself the money I spent to stay here.
I literally NEVER fell asleep while there, which proved to be quite a dangerous situation for me later in the day while I was driving.... but I will get to that in a moment, as I want to talk about the hallways and something strange that resembled a crime scene which I suspect may have been a bed bug situation.
The minute I got off the elevator on my floor, a rush of cold air hits you, it was literally so cold that you had to keep a coat on or be forced to shiver down the entire hallway..... while walking down the hallway, shivering, I happened to notice that room 308 had big notes on it, and all sorts of things in front of the door, it quite frankly almost looked like a crime scene, and I read the big bold note on the door that stated "No unauthorized persons. Upon entry be prepared to show hotel identification for access." My first thoughts we and are that they had quarantined the room off so dramatically due to a bed bug infestation..... and sadly took note that later on in the day it appeared as though they may have checked a guest into the room..... :(
I have to say, I was so happy to check out of this hotel and leave, which brings up another point, every other hotel in NYC has a check out of noon. It's pretty standard. Not here. Check out was at 11am.... oh, and those muffins and breakfast they offer, I couldn't find it for the life of me, no signs up anywhere and the staff was too busy to ask as they were floored with helping other guest...... but when I did finally leave, I was happy to leave, but so incredibly exhausted from never being able to even get 5 minutes of sleep due to the above mentioned situations..... and unfortunately from my total inability to be able to fall asleep, while I drove home I fell asleep at the wheel of my vehicle. I am so fortunate that I was not in a serious accident or killed, but I literally had to pull over at a rest stop to take a brief nap, which I believe says it all..... I was able to sleep in a rest stop area, with light streaming into my vehicle and noise, but my experience at the Radisson had been so horrible that I couldn't sleep there which they charged me to do!!!!! Completely horrific! If you value your money, and your rest, go someplace else.....
| 2 | null |
A GREAT STAY
The check-in employees were more than willing to meet every need. Rodney, was exceptional at the front desk and he was willing to assist everyone he came in contact with. The drivers of the shuttle van were great and the hotel's policy to drive guest within a 3 mile radious of the hotel is smart. We were able to go out and eat and enjoy the sights. The ladies in the Concierge Room were also exceptional and did much more then required to include looking up items on the lap top and making some great recomendations. I felt more of the staff were highly professional and really cared about their guests. Not to sure about the restruant staff as I ate there a few times but was not greated with the same respect and friendilness as the other I come into contact with.. I would go back over and over.
| 4 | null |
This must be the worst of the Hilton chain
This particular Hilton is not a class act from their management through their staff. The front desk, customer services and help and valets esp. they employ are the most crude, rude and i've heard being of foreign decent they openly profess their hatred of america(ians) reallly! and are difficult to understand or not at all ..maybe a mini english course should be a requirement here!! The pictures are much nicer looking than the what you get there. The place is dirty and customer appreication is not there..i feel it's from the top management down..i don't think this place a higher class resort and if this place is an indication of the attitude of the Hilton Family..it's really a shame and i'd recommend finding another chain of hotels but this one i think is a rare execption of negatives..that need better owner/management and a big overhaul of some personnel.
| 1 | null |
Good location but would stay somewhere else next time
While staying at this hotel we had a problem. From the first night the air condition was so loud that it sounded like a truck idling next to the bed. We let the front desk know and they sent up a man to look at it. We were told they could move us to another room but all the air conditioners in all the rooms sounded like that and that others have complained about it. I had even brought a white noise sound machine with me and the man brought me a fan. The sound machine and fan together didn't drowned out the air conditioner noise (it had a sound that carried over everything else). I ended up having to turn off the air to sleep and then I would get hot and turn it back on but not be able to sleep. I was literally up and down at 3am, 4am, and 5am messing with the AC all three nights we were there!
The room itself is okay, the furniture is older and was in OK condition. The couch and one chair had a few stains on them. The bathroom was pretty clean except for a few hairs I found on the floor. The mini coffee pot wasn't working so they brought me another one.
Our daughter and her husband are going to Washington DC in October and I told her to look for another hotel. All in all I could have overlooked most of it but the AC being so loud made us unhappy with our stay at the State Plaza Hotel.
| 2 | null |
One of my worst hotel stays ever
First I was told when I checked in that I had already been charged one night's deposit, and I was supposed to arrive the previous evening. Despite showing the check in agent an email confirmation, this took management to sort out later in the day and I am not at all convinced it won't be on my visa bill.
Attempted check-in, given a key to a room that was already occupied.
As I was lugging my heavy garment bag and a backpack, tried to call using house phone, but no answer.
I trudge back downstairs, given another room key for a different room after some discussion amongst the front desk staff.
Back up I go with all my luggage - key doesn't work in this room. Think I can call down? Not a chance.
Leave my luggage with the bellman, ask to speak to the Front Office Manager, who was surly at best. Of course it's no simple matter to leave luggage either.
I'm SPG Platinum which may or may not count for something, but you would think they have some appreciation for loyal guests, apparently not.
Return to the hotel hours later, wait in line again, room key to different room (third try now) again. Have to wait some ten minutes to get this sorted out, and the check in agent advises me I've been given an upgrade to a Club room for my loyalty.
Ask for luggage, am told the bellman will bring it right up....
Thirty minutes later...three phone calls, guess what? No luggage so far, and I'm told I must wait in the room.
For a relatively upmarket brand, the service is deplorable, especially compared to other Westins.
I will certainly never stay here again, good luck to others.
| 1 | null |
Boutique Hotel
I would say this hotel is best for those who like "boutique" hotels with old world decor and ambiance. It's likely not for the business traveler though they do offer a shuttle to downtown business locales. Valet parking only is available on premises and cost about $30/night. My wife and I both arrived in separate cars due to different business obligations so $60/night was quite a penny to pay for parking. Paid lot and and metered parking is available off property but it's not convenient as none allows you to pay for 24-hour increments. If you're not willing to get up at 5 a.m. to pay for the "day parking", you'll get ticketed or booted. I was disappointed that even with utilizing the valet, no one offered to assist with our luggage. Two young strapping guys there just watched as my wife and I struggle to get into the lobby in order to check in.
| 3 | null |
VERY Disappointed~Never stay here again
I am in Dallas four days for business. First of all, view from outside, this Hilton looks really great and has wonderful location to access many attractions in this area (especially dining and shopping!) The interior is also good overall. I think lobby has a great space for people to mingle.
After booking this hotel, I found out that parking fee and internet fee is ridiculous for customers to stay longer than 3 days. I totally understand as a four star hotel, it is normal to have Internet charged, but I think the rate is not reasonable. Why is it not reasonable? After purchasing the Internet, I experience the slowest Internet ever even those 2 or 2.5 star rated hotel's free WIFI has way FASTER speed!!!!!! Speaking of staff service, I am very sure that i don't see the quality of service and attitude. Because the front desk person was not really friendly and patient to me while I check-in to the hotel. I feel like as a HHonor silver member is nothing!!!!!!! At least in other Hilton property, i got treated better. Now let's talk about room facilities. Well, everything is all right (just normal, nothing special could be better than other hotels). But first of all, I wanna connect to my computer to the LCD tv and the room has that guestlink device to allow guest to connect their devices (ipad, iphone, laptop, etc.) to the tv. I was so happy to see it, but when I found out that it was not activated to be used and the tv is locked to prevent customer to use their own HDMI cable to connect their electronic device, I was super disappointed!!!!!!!!!! Hampton inn or double tree hotel (lower star rated hilton brand hotels) even has more flexibility for customers to use their facility. Additionally, the pillow is really flat and I could not sleep with these pillows. Good thing is that the bed is very comfortable. Let's talk about the noise I can hear in my room...... I can always hear the noise from elevator movement. I thought my room is far away enough from the elevator, but I guess not. The most horrible is the noise from my next room's loud chatting and even the super loud SNORE!!!!!!!!!!!!!!! How could the wall is so thin??????!!!! This is super CRAZY~~~~ People also always slam their door very loud in the middle of the night. How could such a four diamond rated hotel can be like this!!!
Now this is my third night and I am so so so ready to leave this hotel.... I don't think I got treated as a silver member.... If I am in Dallas again, this won't be my choice again for sure and I would rather to choose double tree or hampton inn (if stick with hilton brand) or other brand, such as Omni, Marriott, intercontinental, Hyatt as my choices of 4 star rated hotels.
| 1 | null |
Wouldn't stay there again
I'm afraid this hotel didn't live up to the billing or some of the reviews.
Let's start with the good - good location and the underground parking is good and cheap. And that's about it.
Hotel is not very clean and smells. Security is clearly an issue as well. Our bedroom door had two additional locks and two door ajar protectors. The cleaning storage room opposite also had additional reinforcement.
The staff were not particularly friendly or helpful, apart from the breakfast team. We were a little late checking out and the girl on the desk said she wouldn't charge us, but there it is on our credit card bill!
Quite a bit of noise late on the Saturday night as well. I guess some had had too much cheer in Beale Street.
Breakfast was fine, exactly what you would expect. We didn't use the roof top swimming pool as it was a bit rainy and in the small fitness room half of the equipment was out of order.
It really spoilt my wife's stay in Memphis.
| 2 | null |
Not the best Hilton I have Stayed
This is a renewed hotel where the old Tudor was in the past. Although the remodeling was hughe, still the rooms are small and less comfortable than the average Hiltons. As always, rooms are very clean and well furnished, but everything is too tight. The bathroom is OK, the view is depressing from the back of the hotel. I think that although it is a Hilton, due to its characteristics may be expensive based on what it offers. The location is ok, walking distance from Grand Central, UN and other interesting places. As stated above, it is below the average I am used for a Hilton
| 3 | null |
Watch out for room 123
My wife and I booked a king partial-view room through Best Western's website. There was indeed a view of the ocean from the sliding glass door as long as no one was standing on the landing next to the pool. What we didn't notice until nightfall was a sustained rumbling coming from the vending machine / washer-dryer / ice machine room on the other side of the wall. We thought the noise came from the ice machine and asked the managers to do something about it. They finally turned it off at 10:45 pm. But the rumbling continued. It turned out to be a large fan in the wall that apparently had something to do with the ventilation system. Management said they had no other room to offer us so we had a fitful night despite earplugs.
We spoke to the manager the next day and she offered to take $50 off the bill. Blue Sea Lodge may be a fine place to stay, as other reviewers have said. Just don't let them put you in room 123.
| 2 | null |
This Hotel is a "Three Ring Circus " not worthy of anyone's patronage
First, I have many family members, friends, and business clients who used this hotel in addition to myself. Over the years, the quality, customer care, cleanliness, of this hotel has deteriorated to sub par unexceptionable levels. Recently, I had a room reserved for two nights. Upon arrival and checking in 25 minutes after 3PM, the desk clerk told me the room was not ready. She took my cell phone number, credit card info and told me to have a seat and someone would call when the room was ready. I asked is this a normal process for customers rooms not to be ready 30 minutes after the allowed check in time. She gave some incoherent excuse, and I sat down in the lobby. I attempted to call 1-800-Hiltons. I told them what happened, and they were contacting the hotel while I was put on hold. But the phone got disconnected and the phone rang another department at Hilton's call center. Some customer service by the hotel and the corporate office! I wound up checking in over an hour later, and the new desk clerk swiped my card again for the same room, as the prior clerk did. I have had some bad experiences before at this hotel, but this takes the cake. Prior to this, in a previous stay, I got a 4:00 am wake up call from a door man or something telling me my taxi was ready. I told this person that they had the wrong room, but it didn't sink in because he spoke poor English. So putting all these things together, with the major imperfections that is attributable to this Memphis Hilton (that should not be there just because this is a Hilton), I do not recommend any single traveler or group travelers use this Hotel for any reason. I myself will never use this Hilton, or any other Hilton again, and I will pass the word to my affiliates. At some point Memphis Hilton has to put customers first, and stop this double and triple booking of hotel rooms!!!!! It is more than frustrating to have a reservation, travel hundreds of miles, then get to your destination and not have a room available. There is no excuse for that, and this is a common practice that this hotel uses time after time. There is a Marriot, Four Seasons, and others more conveniently located hotels other than this Hilton. These other hotels are also accessible to shopping and eateries, unlike this Hilton. Upper level management needs to investigate and over see this hotel, and their present "in house" management, because obviously there is a huge disconnect between the right and the wrong way to run a hotel and treat your customers.
| 2 | null |
Old but very well maintained
This hotel has so much history. None, that I know of very well. With it's age, it's not that bad at all. The service was very good but the main entrance was a real pain. There were no ramps. That means carrying your luggage up the stairs. And there wasn't any bellman available either. There were only a few of them and none were present during our check in and check out (twice).
The rooms were pretty small. The beds were too high (which I absolutely loved!) The airconditioning system was a bit confusing but worked pretty well. The bathroom was also small. Breakfast was okay.
The location however could not be bought! It's right in the heart of the city! Everything's within reach!
| 3 | null |
Point Loma Inn-Beware!
I initially scheduled to stay at this hotel and needed to cancel the booking only 2 hours later because of a last minute conflicting meeting schedule on my employers part. Once my situation was resolved I elected to keep the booking. Nothing was changed. I used Orbitz to originally schedule the booking and the hotel did not want to refund the first night. Remember, the hotel was only booked for a few hours, 2 HRS to be exact! Once it was confirmed again that the meeting would take place I flew to San Diego from Denver. Nothing was cancelled and I thought everything was fine. When I arrived at the hotel, the owner claimed at first that the room originally booked was cancelled and that there may not be any rooms left. I said to this owner, "that I made a reservation-that is what a reservation is for! I have already contacted Orbitz and it was confirmed that the booking was correct and that my room has been reserved." So this owner tried again to charge me for my hotel stay. He then pretended to look at his computer with this "I don't know" attitude to check for any vacancy and then magically there was this room available. But it did not stop there, he continued to tell me that he was not sure about any vacancy and claimed to need my credit card to swipe and confirm my booking through his little credit card gizmo. I explained to this jack [--] that I had an itinerary in hand but he refused to look at it and suddenly everything was fine.He must of thought that I was some kind of idiot. Once this manipulative business portion was completed, I was given my key card to room 12. The room was in "good shape" except that the wall behind the entry door was dirty and needed to be repainted. The baseboards were dirty with holes in places where the baseboards did not meet. The walls were dirty enough to make think that there were bugs on them. In fact I refused to turn the lights off at night and I kept my socks on the whole time!The bathroom tub/shower was nasty enough for me to wear my volleyball shoes each time I showered. The room had twin beds and both had hair strands! If I pulled back the comforter, the blanket, and first sheet on either bed, there was hair. Even the pillows had hair! The microwave was dirty and very rusty. The remote to the antiquated tube t.v had tape to hold the damn thing together and it had some substance on it that either was food or just down right dirty. The neighbor was a chain smoker so I could not leave the door open to let in the cool air. When it was cold at night, the heater could not be used because the darn thing did not work! I realize it was a budget "motel" but man, first impressions go a long way.
| 2 | null |
Palatial style in great Midtown location
My husband and I stayed at the Palace for a weekend trip to the city. We were able to book one of the Tower rooms for a great price through Jetsetter, and with the amenities provided with the Executive Lounge it was more than worth it. The Lounge offers guests a lovely buffet breakfast every morning, snacks throughout the day, and beer/wine/drinks/appetizers in the evening--all included in the price of the room.
Our room was spacious--huge for NYC--and clean, and everything worked as it should have. Two closets including a walk-in, sumptuous linens in bath and bedroom. But the best thing about the hotel was the service. Lots of staff on hand, no waiting for anything, everyone attentive and friendly without being intrusive. We had drinks on the patio one afternoon, and dinner at Gilt one evening. Everything was absolutely top quality, from the martinis to the incredible dishes served at Gilt--but very expensive, so be prepared when the check arrives!
The location on Madison Ave. is convenient to so many things...would love to stay here again, especially if we can find a great deal on the room rate.
| 5 | null |
Home away from home
We recently returned to the Barclay Intercontinental in NYC and as always Anmara Gayle from Guest Relations greeted us with a smile and presented us with the key to our room. She is very knowledgeable, attentive and has a warm personality. Leslie was also there to greet and welcome us as she always does when we arrive to the hotel. One pleasant surprise was that the old TV in our room had been replaced by a last model big screen HD set. Everyone was great from the porter and bellmen to the ladies from housekeeping that kept our room fresh and clean. We also love their restaurant/bar and they always take good care of us. Fernando was not there this time but Julio was and did an excellent job. This hotel has an excellent location and is close to 5th Avenue and the Theater District. We will continue to stay at the Barclay anytime we return to NYC; everyone there makes us feel at home.
| 5 | null |
It serves its purpose.
It's not bad, but it could with a bit more TLC.
It's real problem lies in the fact that it is a bit far from downtown and Austin's public transportation is terrible.
You could constantly hear the noise coming from Interstate 35.
| 3 | null |
A friendly smile goes a long way...
I stayed at this hotel April/2012 for about a month in a two bedroom suite while waiting for my newly purchased home to be ready for move in. I'm normally a Westin, Crowne Plaza type of gal but I wanted a more of an apartment living setting rather than a hotel so I chose this property, not judging the ratings. I must say, I really enjoyed my stayed. The location is nice, the rooms are clean and very suitable for living, and MAJORITY of the staff was polite and helpful. Except KALINA, the front desk agent that checked me in. She did not smile once and drilled the "party" rules to me like she was certain I was there to party. I am a young, attractive 24 year old but does that automatically qualify me as a "party animal" whenever I check into a hotel? And that's the way Kalina treated me which was very offensive especially since I was checking in with my husband and two kids. A couple of days of her being off was wonderful and relaxing. Every employee I saw smiled and spoke then I have to go down to the front desk one day and there she is with her frowning face...ugh so uninviting but I had to pay for my room so I couldn't avoid her. Anyway, after staying for 2 weeks and paying $120 a day I politely asked was there any way I could get a discounted weekly rate. Her answer was simple without eye contact, "No, we don't give discounts anymore." I've NEVER heard of any hotels NOT giving some sort of discount, but anyway "the clerk is ALWAYS right" so I didn't argue, just said "My husband will talk to the manager to see if hopefully we can get something good for the week." Her response in a sarcastic way, "well, if he wants to talk to me have him come down." I then stated I didn't know she was a manager(since she wore the same uniform as the other clerks). She told me she just handles all front desk matters and told me the managers name, which I forgot. I told her that's who my husband would speak with and she told me the only one who would be able to give us a discount would be corporate and even then it would only be like $5. Ok, the discount wasn't an issue. Not something that would make or break us (we're extremely well off) but it's always good to get a savings, so why not ask. I'm not a rude person or even one to complain, but it's uncomfortable to check into an extended-stay hotel and not feel welcomed or appreciated since the GUEST are the reason they're in business and all of the staff gets paid. Besides my encounter with Kalina I would definitely recommend this hotel, especially for long term.
| 3 | null |
The Worst Part Of My Stay in NYC
I've stayed at many amazing properties in NYC. I recently stayed at The Belvedere - NOT AMAZING and was disappointed from the get go. Upon arrival, instead of opening my door, the doorman was chit chatting with another co-worker and couldn't pull himself away from converstation blocking the door for me to enter so I had to go around through another door. When I stepped into the lobby it was packed with people sprawled out all over the place - it looked like rush hour at Grand Central. (This was the case throughout the weekend.) The Lobby was dreary and dated, not welcoming at all. The room was not ready so I had to hunt down a bell hop to store my bags - no problem . . . that is until I returned to retrieve them and they were MIA. (There was no organization between the bell men. You have to wander around until you get lucky to finds someone with a name tag and hope that they can help you.) Back to my lost bags. The second bell man was not on duty when I first handed my bags over so not being able to located my bags was not his fault. After waiting 20 minutes, they ended up having me go in the back to look through luggage to see which one was mine. We couldn't find it. My heart sank. He checked every possible area in the hotel where it could be . . . I told him the previous guy (who I tipped $5) said he would hang my 2 bags. It was not hanging anywhere. Refusing to give in to the fact that my bag could have mistakenly ended up in the hands of another guest I asked to go back in the back room. Found my bags. They were tossed up on top of a 12' shelf in the wrong section my ticket referenced. Thank goodness I found them. I went up to the room. The hallways are dark and depressing. The room was equally depressing. I'd rather stay at a lower end hotel where they at least attempt to look nice. The bathroom was decent and there was a little efficiency unit with small fridge and microwave which was nice to have. There was an ac unit in the room that worked well. The beds were fine - not uncomfortable. The bedding could be updated along with carpets. I just wonder how many filthy city streets were rubbed off on the dingy carpet. Later that night, we came home to find that none of our room keys worked. How irritating at 3am! There were four of us, each with a key and none worked. We went down to the front desk where we were told this never happens and it must have been something we did. Of course the last thing I wanted to hear was that it was my fault. How about, sorry for the trouble, Unfortunately this happens from time to time? I would have said no problem and walked away but, now it was my fault. We were rudely awaked by loud talking to what seemed right outside our door. Our room was next to the service elevator. After a decent amount of time had passed and the conversation continued I got up and asked them to be quiet. Back to bed . . . only to be awakened twice more by someone trying to get into our room. What in the world is going on here. OK, the universe is telling us to get up. Again the door handle gets jiggled and someone tries to open the door. We opened it up to find housekeeping who said that their sheet said we had vacated already. That explains why from 8am-10am someone kept trying to come in. We told her - NO we are still here and we never checked out. She responded with, "are you sure? it says here you've checked out." Am I not standing here in front of you? We haven't checked out! Check out was not until noon. Amazing. I will never return here. Never.
| 1 | null |
The Return of the Yotel
After having had a great time staying here in 2011, when we decided to visit NYC again this year, the decision to stay once more at Yotel was very easy.
This is my previous review: http://www.tripadvisor.com/ShowUserReviews-g60763-d2079052-r118195497-YOTEL_New_York_at_Times_Square_West-New_York_City_New_York.html
Things have changed a bit ever since. Mostly for the better. We were offered bigger rooms at special rates as part of their eStandby Upgrade program. So we took advantage of that and upgraded to a huge room with a hot tub on the terrace. This was totally worth it for a two week stay. There were some minor issues with the billing later on but Linda (special commendation to her) cleared all that up for me in no time.
They've gotten really busy. And that was perhaps the only negative point. Last time around, someone greeted us upon arrival and helped with our bags etc. None of that was present this time. It's not a big deal but it somehow felt like the personal touch was missing just a bit. Oh well, at least you always have Yobot :)
In conclusion, this is a great hotel, with friendly service and an absolutely unique experience. Everybody should stay here at least once. And yes, when we're back in NYC, we'll stay here again.
| 4 | null |
Very Family Friendly, Location So-so
Booked this hotel to attend the TEDxMidAtlantic conference. Brought the family since my 8year old was attending with me and thought the rest would enjoy the sights. The location was really convenient (5-10 min walk) to the Sidney Harmon Theater (next to Convention Center), but it wasn't through the nicest of areas. We planned all our outings strategically so we'd be back before dark or drove where we needed to go.
The hotel was newly remodeled and looked very nice. The kids loved the breakfast calling i the "best breakfast ever" several mornings in a row. Only issue was the room next to us decided it was a good idea to party until 4am the one night (and broke the hotel's no smoking policy). If I had a need to be in the area again I definitely would consider this hotel, especially for business travel.
BTW, the concierge/hotel staff is great. They helped with everything and even got us some bananas and breakfast bags when we checked out. The personal service and touches are why Hilton hotels are the best.
| 4 | null |
Good enough -- if you've had enough of SF
BIg, bustly and noisy the Marriott SF Marquis is a hub of activitiy that's centrally located to the Moscone Center if you're so inclined to visit a trade show or conference. Kinda worn, a bit cheesy in the brass/mirror theme, and really -- the carpets do need a redo, please. The W is just down the street and so much more upscale. The room service menu keeps shrinking, the towel girth does the same, and the toilet paper is now one ply. Are we skimping, management? Time for a refresh. Especially for the $390 a night rate. I would expect more than 100 count thread sheets and holiday inn towels. Really. The View still has spectacular vistas from floor 39 -- and the staff is very very friendly. Please just update your infrastructure, though. This is no longer acceptable. Thanks your forever Marriott Gold Member.
| 3 | null |
No major complaints!
I stayed at this property for a couple days last week for a conference. I was VERY impressed with the staff, very attentive. Buffet food was kept full and was actually quite good, and I have eaten at more conferences than I can count! The lobby was a good distance from the parking & conference area, but they were kind enough to make sure I was on the conference side of the hotel. Room was clean, spacious, and comfortable with lots of pillows and nice beds. Free wifi through the conference. I was able to connect in my room the first night, but not the second. Overall a very good experience!
| 4 | null |
Fit for a King (and Queen)
Having never been to New York City (let alone the United States), I did what any discerning 'Gen.ME' traveller would do and googled 'best+hotels+nyc'. So, take a wild guess at which search result came up repeatedly? That's right, The New York Palace...and now I know why:
I arrived at the John F. Kennedy International Airport tired, irritable and yet somehow, terribly excited. After collecting my luggage and saying farewell to new travel friends, I trudged toward the terminal exit. There, I found my best friend Christoph (from Bavaria, Germany) and Carlos (our Limousine Driver) waiting for me! After hugs, laughs and general conversation, Carlos directed us to the Airport parking lot. There we found our very own, long, black, polished limousine...
As we cruised down 495 Expressway, the sky slipped into something a little more comfortable; night. We sung along to tunes and knocked back a few drinks while Carlos offered interesting facts about the city (when he could get a word in). Before we knew it, we weren't observing infamous New York City lights from a television or afar, but were amidst it - amongst it, and ready to bite The Apple!
[A limousine is a lovely introduction to the finesse, grace and old-world glamour that is this The New York Palace Hotel. If you can - book yourself a stretch!]
We arrived at The Palace at around 8:30pm...the night crackled with opportunity the way that fireworks burst in the sky. We enjoyed polite banter with concierge, admired the old-world Palace street-side entrance, and were then shown to our elegant room.
I must say that it's very easy to become engaged with fine details that the Palace employ. Sophisticated flower arrangements, high-quality maintenance of an old-world building (visible upon inspection) and staff who appear to be selected with a charming balance of personality and etiquette.
Not ten-minutes after entering our room, we embarked on an enthusiastic walk (near-run) to Times Square (don't pack your runners - it's less than a few blocks!). After drinking up the intoxicating high-energy of Times Square and taking a bite at Hard Rock Cafe, we walked 'home', in a daze, ready for a soft pillow 'landing'.
It wasn't apparent until the sun broke our sleep, just how special this room was. We enjoyed two comfortable Queen Beds, large window with city-view, large marble bathroom and plenty of space for plenty of 'things'. With an evening turn-down service, delightful common areas and a stupendous front-entrance, coming 'home' every evening was an absolute delight.
While we didn't make time for their infamous restaurant, we did enjoy delectable scents as we walked into the night on further adventures. I believe that the restaurant and spa service will be next on our 'to-do' list at The Palace...
Oh yes, that's right - we'll most certainly be back!
| 5 | null |
Great Staff - Poor Room Condition
I stayed here for just over a week June 2012.
The staff members were all very friendly, professional and helpful and I give each of them high marks. However, the room details that make a stay comfortable and pleasant were missing.
The AC is not able to keep the room cool enough. It is a system that blows air from a fan over pipes that have cold water in them. This is not like your home or car system and it had a hard time keeping the room cool. The maintenance man was happy to check it out but there was nothing he could do to make it cooler. The small refrigerator in the room was a joke, it does not cool down anything and the hallway of the hotel was actually colder then the refrigerator. The bathroom has no exhaust fan and so after taking a shower the mirrors are clouded up. The TV often hung up or did not get certain channels and the desk stated this was beyond their control. After 3 attempts they were able to repair my room safe. Additionally, the radio and one of the lights did not work either. It appears to me that the owners do not want to expend any more money they absolutely must spend to keep the doors open here. The bed here is numbered sleep bed. It was difficult to work and it is a hard firm bed and I never could make it softer. Not of these items that I am reporting are major but in total they made for a room that I could only rate as poor overall condition. I hope that this helps you know what you will be getting and then you can decide if this is worth the cost.
| 2 | null |
Liar, Liar, Pants on Fire
First off, let me tell you I'm an experienced traveler. Well over 100 nights a year on the road and I know what to expect most of the time. I make sure I'm on an upper floor, not by the ice machine or backing up to the elevator shafts. That being said, I should have realized that a 2nd floor location at the Hard Rock San Diego wouldn't be 'fine' even though I was assured that by the employee who checked me into the hotel.
As the hotel was full, I was basically stuck with the lower floor room. So, I asked about street noise. After all, a lower floor city hotel is going to have it, no matter what. "Not a problem", I was assured. "Yes, it will get some street noise by not till late morning.". The noise started at approximately 5:30 as my room as DIRECTLY over the loading dock. Not adjacent. Not nearby. OVER THE LOADING DOCK.
Proceed to taking my shower at approximately 7 a.m. I let the shower run a few seconds to warm up. It doesn't get hot, but I assume it will. I get in the shower, waiting for it to warm up. Suffice it to say, it never gets beyond tepid. (And yes, I know how to work their two handled shower system with a built in scald guard button).
I call the desk and ask about the water issue, assuming it might be hotel wide. The front desk person (not the same person who checked me in) appears absolutely SHOCKED that I had no hot water!! "SERIOUSLY?" he queries."THAT'S NOT RIGHT! WE'LL SEND AN ENGINEER UP TODAY!!".
1p, Engineer arrives. Turns on the shower and gets instant hot water. Clearly, it's not an issue with my room. "Why didn't I have hot water this morning?" I ask. "You're on the 2nd floor. The boilers are on the top floor. We are full. You're not going to get hot water down here at times like that."
Hard Rock. be honest with people. Your 2nd floor rooms are NOT good. Lower the price, be honest..whatever it takes. But what you've proven to me is that you're not honest with your guests, your service is lacking and I'll NEVER stay there again. If you'd have treated me fairly from the start, I'd give you a pass. But I won't take be lied to by your staff and treated like my questions are an isolated incident.
| 3 | null |
Disturbing
The lobby smelled bad when we walked in, but since we had already prepaid, decided to look at the room. It smelled and looked clean, furniture a little worn but ok. So we brought in our things.
We were sound asleep and awoke to a woman screaming, It took awhile to figure out where it was coming from and to find the phone and call the front desk. They were outside our room in the hall. My husband pounded on the door to chase away whoever was out there. I then heard other people in the hall telling the woman to go to her room an sleep it off. Someone in the hall said they saw two men run off, they were dragging her down the hall.( And management tells her to go to her room?). Could not sleep after that not knowing what had actually happened in the hall.
The next morning we asked at the desk and they said they thought it was a drunk prostitute and her pimp, maybe. She wanted no trouble. What the What?? We would not recommended it and if that's a normal happening, and ok with the management that's a disgrace. Shame on them
| 2 | null |
Will stay again at this hotel on my next visit to NYC
I have stayed in many NYC hotels. This is the best so far for location,comfort,cleanliness and especially the price booked with an online site. Quiet neighborhood with good restaurant bars close by, especially an Irish bar a few blocks away that serves good food.
| 5 | null |
Great location, nice hotel
We stayed at the Marriott San Francisco Fisherman's Wharf during an overnight stay in the City. Our room was clean, comfortable, nothing over-the-top fancy or unique but worked well for us and we slept well in the comfortable bed and quiet room. Staff was very friendly, didn't use the concierge service so can't speak to that. We didn't drive into the City so we avoided the $48/day parking that you're likely to pay at most San Francisco hotels. We'd stay here again if we can get the same great deal on the room.
| 4 | null |
What is 'heck' is Four Points???
The hotel is an airport hotel and according to management i spoke to, most guests check in between 23:00 and 02:00. But there's NO food and NO room service available after 23:00 (except for a couple of small items on a very poor and limited late night menu) so there's no where to get food at the hotel when you arrive.
Also, guests who have midnight (and later) flights can only stay at in their room until 18:00 (if they pay an extra US$40). To stay longer than 18:00, guests must purchase another complete night (crazy!!!). Because of this, the entire lounge area looks like a refugee camp after 18:00 because guests rightly don't want to pay for another full night so they checkout and sleep in the lounge area until their flight. I don't understand why the hotel doesn't offer any flexibility like other airport hotels offer (such as US$10/hr for each additional stay after late checkout.
Even though we paid a lot/night, it didn't include breakfast we still had to pay seperately (US$20/person including tip). Sucks!
Hotel internet was really poor - was dropping in and out all the time and those of us in the room all had issues. When i reported the problem to guest services, they're response was "you're the only one reporting having problems' - code for it's your issue not ours! eventually they moved us to another room because they said the located near the lift and since our room was towards the end of the corridor, that was why. New room nearer the lift was the same - intermittent drop out... Even the US$80/night Ramada in Louisville had better internet than this hotel.
I found the hotel service culture very poor. It was very much...'the guests are here for the staff' culture at this hotel which is not typical of other starwood hotels.
I cant work out how Four Points fits into the Starwood Hotels chain? I thought maybe it was their budget arm but after what i paid for the room, i realised it's not a budget Sheraton. It's also not a Sheraton or Westin. Sheraton/Westin provide lots of other additional items (such as in-room safe) and services which are not provided at Four Points. I dont understand why Starwood doesn't just run it as a Sheraton or Westin - the guest value for money just isn't there with four points.
Overall, I would recommend you don't bother with Four Points - head straight to the Westin or Sheraton - better service and better value for money.
| 2 | null |
Inn at the Black Olive
We enjoyed the overall stay at the Inn. We stayed one night so we can enjoy the city. The Inn is in a quite location and has a unique appearance and likeness. The staff was very pleasant and friendly. The location was close to Little Italy and other harbor activities, just a cab ride away. We were greeted with a bottle of wine. The room was good and had an awesome bathtub for a couple to enjoy. The breakfast was simple and good. And there was free valet parking. All these added to the ultimate value of the hotel. I will also add they are military friendly offering a good discount for the room.
There were a few things that could easily be fixed. The bed seemed a little loose and squeaked (easy fix) and the air handler seemed a little loud.
Overall, I would return and may do that this summer for another night out!
| 5 | null |
Okay for 1 night
We stayed 4 nights (2 adults and a 14 yr old boy). The rooms are not so large and the colour scheme is dull, but the room is clean and reasonably comfortable. They charge $20 per night to valet park your car in their small two strrey car park at the back and then you tip the guy to pick it up (I suggest $3 max). The reception staff try to help and do a decent job but could do with some tips from The Phoenix staff in San Francisco which is part of the same group. There is a 'Big Blue Bus' which takes to to Santa Monica Beach for $1 each and takes about 30-35 minutes because of the traffic (does not run at weekends I believe) so don't take your car unless you want to go to a btter beach which is Redondo Beach which is in the opposite direction and about 20 minutes by car.
This hotel takes pets and should try to make an effort to put all visitors with pets on the same floor.
Would I stay again - yes probably but only for a lay over/first night while moving on and would want to get is for less that $90-100 a night
| 3 | null |
Not worth the money
This hotel looks beautiful online-however this is not the case when you get there. I was told upon driving in that valet parking is not optional and would cost an additional $30 per day, also the room was quite small and had a view of a wall of the next building. The rooms air conditioning was dirty and we developed a sore throat while there. They are quick to add on charges for everything including bottled water, there is NO breakfast which is crazy, and the coffeepot is hidden in a cabinet unplugged-having to take it out and set it all up is ridiculous for the amount we spent. The front desk staff was not friendly or helpful-when I asked how to get to Pikes market I was merely pointed in a direction-no street names or details. I will never stay here again or recommend to anyone else. A total WASTE OF MONEY!!!!!!
| 1 | null |
Dirty
Stains in our room, elevator, stairs and hallway. Dog waste on the hallway. Changed the room twice but these rooms weren't any better. Finaly I cleaned up the room. Unfortunately moving to another hotel was not an option.
| 1 | null |
Excellent experience
I second the previous reviewer. Spent two nights here and everything was impeccable. The young women at the desk went out of their way to help me with directions and amenities.
| 5 | null |
Once again, a great stay!
I've stayed in this hotel many times with my family and always love returning. The kids love the big rooms and the views of Lake Union and the self-serve breakfast with all the trimmings and the pool. I like the onsite laundry, the clean rooms, good showers, and proximity to so many places in Seattle. The shuttle service is awesome--both drivers we had were exceptionally helpful and punctual! And the same goes for the staff--they are always helpful, welcoming, and friendly. Thanks again, Silver Cloud, for a great stay!
| 5 | null |
You're not paying for luxury so you won't get it!
Riverside Towers was very safe and for it's location a great price - we had Zabar's for breakfast each day and the 79th St Subway took us anywhere we wanted to go. It's also a few blocks down from Central Park for when we just wanted to chill. We felt 100% safe too. We got a double room which even for the two of us was a little crowded but we were there literally to sleep and shower! The rest of the time we were busy exploring NYC. For £80-95 a night in the Upper West Side, you are not going to get luxury, you are paying for basics. As long as you know what to expect, you won't be let down. We were more than happy with our stay - we wanted cheap and we got it! Our room was clean each day and we had hot water. We did have to unplug the mini-fridge as it made a noise but since we had no use for it, it wasn't a problem. We had minimum noise from our neighbours too.
My advice - if you can afford the extra room, book a family suite. My husband and I didn't bother as we left in the morning, arrived back mid-afternoon to nap and change, out again and back in the wee small hours.
| 3 | null |
Convenient and "cool"!
Had a recent stay here before an early flight home out of LAX. I always dread this scenario because the LAX hotels are usually very expensive and some are not in a great or even safe area. Not dreading this anymore! The Custom is close to LAX but in a great neighborhood with shops and eateries very close by in walking distance. The staff were all helpful and friendly, which is really nice to see these days and makes a weary business traveler at ease! I checked out at 4:45 AM and even then the desk staff were happy and helpful as was the valet who had a smile and wished me a safe trip home. There is a parking fee which isn't cheap (I think it was $20 US/day) but this includes valet service so not that bad when you consider the reasonable room rate. The evening I arrived I stayed at the hotel and had happy hour food and drinks at Deck 33 (the on site eatery), which was a great find! It's a great spot; wifi works well there too and has comfortable places to sit with firepits and very friendly staff. Wifi also worked great throughout the hotel. The hotel room itself was quite small but clean and comfortable with a nice HDTV with a decent amout of channelsand Ipod docking station. If you want a big luxurious romm go elsewhere. If you want a clean comfortable and reasonably priced hotel that is also a fun place to stay - then stay here! Wifi also worked great throughout the hotel.
| 5 | null |
Friendly staff, but needs updating.
Booked our rooms through Best Westen so we got a better price and our parking fees were waived. Our rooms were very dated and the decor as well as mattress and pillows need to be changed.The room were clean and breakfast was good. Could not ask for btter assistance tahn what we got from teh front desk clerk on out arrival Aug.7. 2012.
| 4 | null |
Unusable internet. Don't stay here if you need reliable internet!
I'm a Starwood platinum member, so I've seen a lot of hotels. You should NOT stay here if you need to have productive access to the internet. Their wi-fi networks (there are several) are a disaster. We're staying here for a week and its driving us nuts. I would switch hotels if I could. This is 2012 so its inexcusable to not have a seamless, effortless internet. Noisy room aircon that sounds like a diesel engine whenever it turns on. Pleasant hotel grounds, and the pool/spa were fine. Fitness center is very basic if you can find it (poor signage).
| 1 | null |
Wonderful Location and Service
The Hyatt is located close to all of the great attractions and is a lovely hotel. I didn't have any trouble with thin walls, but it is gigantic. There's a lovely "Lagoon" area below the main floor, and the food is pretty good through room service. The beds were lovely, and while there wasn't much of a view, the location makes up for it. The sheets and towels can be changed daily if you request it, but they are trying to conserve water, which is fine by me.
What I surprisingly did have trouble with was that the first morning I woke up with mosquito bites all over the one arm that was outside the blanket. I'm not kidding. I have no idea how that happened, as I hadn't been out of the hotel at all (I was at a convention). Perhaps the guests before me brought it in on their clothing or something. Unfortunately, I'm allergic, and didn't have anything with me, so I was miserable for the other three days of my stay (wasn't prepared for that, so if you have allergies of any kind, travel prepared!). The hotel quickly changed my room and offered me a credit for room service, which was nice. After that I had no problems.
I offer four stars not because of this odd event, but because it is a very expensive hotel.
| 4 | null |
Good for an overnight near the airport
The outside area looked questionable, but the lobby and room were very ice. You will hear the planes in the distance, but should still be able to get a good night's sleep. DON'T EAT at the attached resaurant as the value is poor as is the low grade food.
| 4 | null |
Better than sleeping in your car - barely
Rooms are small and smelly. Carpet is old and the furniture is literally beat up - pieces of wood missing. The included breakfast is poor - fortunately there is a MsDonalds nearby. The room tv is old and the included satellite service is horrible. This place ranks at the bottom of the barrel. Unfortunately most of the other hotels on the west side of Indy also get poor reviews. I'm amazed that Indy can't seem to provide decent hotels on it's west side.
| 1 | null |
Great hotel!
Had a great experience at Andaz. Staff is super nice and helpful. From the front desk staff to the incredibly friendly and helpful staff behind the scenes that answer the phones. Great hotel perks like complimentary espresso drinks in lobby (barrista on staff!), free wi-fi, complimentary mini bar food. Free water, snacks and espresso drinks! How great is that! The room was perfect...very clean, superb modern decor and most importantly, comfy bed, sheets, towels and a rain shower! Would definitely stay there again and can't wait to! Love the location, close to trains and plenty to walk to and a perfect distance from the hussle and bussle. Convenient to have a Duane Reed directly across the street.
| 5 | null |
Loved it, loved it, loved it
Our first experience here was arriving at the hotel at 10am to drop off baggage. Reception tried their best to find us an empty suite so we could get refreshed etc, but were unable to. However, they took our baggage and provided us with a morning tea and access to the conference facilities which were great.
When we got back to the hotel that night, our bags were in our room, on luggage stands and we had another welcome pack. It is really these little touches that set this hotel apart.
This was our splurge accommodation on a four week trip of the US, and it was totally worth it. We would happily pay to stay here again.
Room service prices were happily reasonable and we used this on occasion. The menu was varued and the food excellent. Breakfast was included in our room rate and we had $70/night allowance for breakfast, so we could basically order what we wanted whether through room service or in the hotel restaurant. We used both during our stay. Most importantly, the bill at the end was correct.
We had to be at the airport by 5:30am on the morning of our checkout which meant leaving the hotel at 4:30am. I went down the night before to pay our account and check out. Reception asked me about breakfast and when I mentioned how early we were leaving, they arranged and booked a cab for us (which showed up on time) and also arranged breakfast to go - this is the kind of service you can expect from the Hay-Adams.
The room was great and the toiletries lovely.
The hotel is centrally located and do visit the bar - it has a history all of its own.
| 5 | null |
BED BUGS
Whilst I know that every hotel is susceptible to bed bugs, yes, even ones owned by Hilton, I feel that it is a fair warning to any traveller that may be looking to stay at this hotel.
And it's not one or two bites. I had at least nineteen bites on my face alone (largely thanks to the fact that I was wearing long-sleeved and long pants to bed, thus leaving my face unprotected). The made a trail from my right temple all the way to my left jawline and a thick cluster under my chin. Yes, I am being descriptive because I'd rather anyone else not experience this. It isn't pleasant. The pictures aren't pleasant.
It was so bad that all my friends that saw it cringed in disgust and had immediately urged me to go to a doctor and to complain to the hotel management. I had more down my neck (two very distinct trails), and a few along chest, arms, hips, stomach (concentrate largely the area where the top of my pyjamas separate from my bottoms. Basically anywhere they could reach) and legs.
As for the rest of the stay, it had adequate amenities, as per its star ranking. I suppose my only other complaint would be that the air conditioning wasn't as cold as I'd like it to be (despite turning it to the lowest setting). The bed and pillows were very soft and nice and if they weren't infested with bed bugs I would have loved them, really. The breakfast isn't as impressive as some I've had but it's not too shabby either. Nice flat screen. The room was modestly sized. Not too small that it becomes a tight squeeze but not large enough that it becomes something to shout out about. The premise is clean and kept.
| 1 | null |
Pet friendly hotel at Graceland
If you're going to Graceland and searching for a pet-friendly stay, try Days Inn on
Elvis Pressley Blvd. It's directly across the street from Graceland and a one-minute
walk to the ticket office and shuttle. The rooms are very clean, the breakfast is good and the staff is friendly and helpful. When we asked for directions to Beale Street and the Rendevous
Restaurant, the desk clerk took the time to give us her personal route through town rather
than the very crowded traditional route via the Interstate. Great location, good property
and terrific staff...a great value!
| 5 | null |
Sheraton Fan, But Not This One!
I'm a big fan of SPG hotels, but this Sheraton is operating using its own rules.
I checked in for one night as part of a large conference. My first impression of the hotel was the doorman who, while I was paying the taxi, tried to whisk my small carryon bag away to a nearby bellman without asking. For a few seconds I thought someone had stolen my bag! I had to demand my bag back from both the doorman and the bellman, who insisted they would see that it got to my room. We're talking about by little 15lb overnight bag! The debate took me about 2 minutes and the goal was only to get them to hand me my bag back!
Check in was fairly quick, and the front desk associate was nice enough, but when I confirmed I was on a club floor I was told that "This property doesn't do that." It took me about 30 seconds of questions to establish what he meant; that they didn't upgrade gold or platinum members. I find that hard to believe, perhaps they didn't have an upgrade available, but I would have preferred that he be honest. The main point is that I've now had 3 "mini" confrontations with hotel staff within the first 10 minutes. It just puts a dark cloud over the experience.
When I got to my room I found it to be the exact opposite of what my profile requests. Instead of a high floor, quiet room, away from the elevator, I was assigned a low room next to the elevator that vibrated from music (didn't know the source). It was one night, so I let it go.
The lobby bar was staffed with only 2 bartenders and no visible barracks or support, and it was a huge conference- there were easily 200 people at the bar. My colleague and I each had 2 beers in 3 hours, and it wasn't because we weren't thirsty, we just couldn't get service from the overtaxed bar staff (who were nice, but were about to drop from exhaustion). Room service breakfast was fine, and they remembered the custom items I requested. The server was very nice and apologized for the fact that a paper had not been dropped; he brought one back to me.
I has requested a folio via email so I didn't check out, but had to call a few days later since it never arrived.
All in all, I was really unimpressed. The staff seemed to be "nice enough", but didn't go out of their way to make me feel welcome or comfortable. In retrospect, I don't think they cared if I ever came back, they're so busy it just didn't matter; I was lost in the crowd.
| 2 | null |
Great location and good value
we stayed three nights in august 2012. Location is very convenient, near station, metro and main Boston atractions. Breakefast isn't included. The air-con was a bit noisy, the cleaning was average.
This is the good address to stay in Boston!!!
| 3 | null |
A darn nice place to stay...
My wife and I stayed at the Galleria Park Hotel recently on a Friday evening. It had been a few years since we stayed there. As always, it's a great location in between the Financial District and Union Square, and a very short walk from Chinatown and North Beach.
The staff was pleasant and knowledgeable, the suite was roomy and comfortable. I think the rooms have gotten a facelift since we were there the last time.
I wouldn't hesitate to go back for another stay.
| 5 | null |
Awesome for the price
I have to warn that the small rooms are small...but for the price in San Francisco this is a great location and very clean. I feel like ladies in big dresses will come around the corner at any time...great atmosphere and the staff is over the top with excellent service. We stay here every year for the opening of the Ballet Season Gala and love being able to walk home. This year we got a suite and LOVED it! Was very big and well worth the points! I would recomend this place to anyone!
| 5 | null |
Location is dull
I don't understand how this hotel could be so highly ranked on Trip Advisor. The motel itself is clean and the staff are friendly enough, albeit the rooms being quite small and the walls paper thin (fine if you want to listen to your neighbour's Skype conversation at 6am). The place would be super fine if you are after a sports fishing holiday, but if you want to see the real San Diego, the Dolphin is situated in probably the most soulless of locations. In hindsight, I probably would have booked my accommodation closer to the downtown area or across the peninsula at Sunset Cliffs... A little more rough around the edges but a far more interesting and genuine experience.
| 2 | null |
! Instead of remodeling the hotel they should do some remodeling of the staff!!! RUDE, RUDE, RUDE!!!!
We have stayed at the Double Tree several times in San Diego over a few years with our two dogs. I always call to talk with a live person when booking ANY stay with our dogs so they can understand that the dogs will be accompanying us during the stay and to get dog rates as well. I did this when booking my stay in March 2012. Told the reservation specialist that we needed a king bed and that our two dogs would be staying with us in the room.
When we arrived I checked in with the dogs at my side and we had gone through the lobby several times that day to visit the Ocean beach dog beach, get lunch and dinner. Mind you my dogs are Akitas and they around 100lbs each. Now these are large dogs, we always left through the main lobby; we stopped at the front desks to get cookies with our dogs and spent about 20 minutes talking with some of our country’s service members that wanted to pet our dogs and other guests that wanted to pet the pups in front of the check-in desk. All this was done in plain site of the staff members in the main lobby. Nothing was said about us having the dogs until the end the of the first day as my husband was taking the dogs on the last potty trip of the night; he was stopped by the a staff member that stated he was the manager and he asked if we were staying at the hotel and my husband said yes and we have stayed there several times before.
The manager then informed my husband that we had to pay on extra 75 dollars because the hotel no longer allows animals to stay and if we didn’t pay this extra fee he would kick us out! We asked why nothing was said when we checked in or when we came through the lobby many times that day with our dogs and the manager said he didn’t know. We were shocked because of the steps we took to reserve the hotel and told the booking agent that we had dogs that were staying with us at the hotel. The manager accused us of trying to sneak our dogs in! I told this manager to look in the records and see that I called in the reservation because he did not believe that I did so, he stated that no one calls in reservations anymore they only make them online! He looked it up and the records stated that I called in the reservation! He was very rude and snippy!
The customer service was terrible! The manager told us that he was going to catch heat from the CEO because our dogs were staying at the hotel. How is that our fault? We did everything right by stating that the dogs would be staying with us at the hotel! Plus this was the hotels booking mistake! NOT OURS!!!
Because of the lack of communication by this manager we were harassed by security and the house keeping because we had the dogs and no one was informed that we were allowed to stay because it was the hotels booking agents fault!
This made our stay very stressful! We will never stay at a Double Tree again! Instead of remodeling the hotel they should do some remodeling of the staff!!! RUDE, RUDE, RUDE!!!!
| 1 | null |
Not the "3-star" we had hoped for
I want to start by saying I am an avid Priceline and Hotwire fan and this hotel was a misrepresentation of the hotels and deals that I have received in the past. Whoever decided that this particular hotel was a 3-star has not stayed in very many places.
We arrived around 8pm to find that the hotel was cleaning their floors at the entry way. After navigating a way through the wet lobby, we were greeted by an average front desk clerk who checked us in and told us we were on the second floor. One of the elevators was broken and we did not see stairs readily available. We got into our room and noticed just one oversized double bed (it was certainly the smallest queen bed I have ever slept in). The room is dated and one of the worst features was the window unit Air Conditioner that was loud the entire night. It was so loud that at one point I contemplated leaving the hotel in the middle of the night and sleeping in my car.
The television was old and while watching certain channels, the volume fluctuated without touching the remote control. The bed was extremely soft and uncomfortable. It had about half as many blankets as other hotels that we have stayed in and the 4 mini-pillows ultimately equated to having 2 normal size pillows at home.
We had plans for breakfast so taking advantage of the continental breakfast was not in our interest and we did not use the pool as we had spent the day at the beach.
Again, this is more an advertising fallacy than anything, but this hotel needs some serious room upgrades and refurbishing. If we had paid more for the room than we did, a refund request would be in order, but instead we'll chalk it up to a learning experience. Remember, you usually get what you pay for. Don't pay full price for this hotel...ever.
| 2 | null |
Sleeps 5 comfortably & friendly staff
Great choice for families wanting to be in walking distance to the harbor. We have 3 kids and found sleeping arrangements to be well planned out. The room was not tight and the front desk staff as well as the breakfast staff were friendly. The cons included some noise from local emergency vehicles and TV placement on a small side table making it difficult to view from the beds in the 2 bed/couch rooms. Would suggest looking for parking options before you go as valet is a bit pricey.
| 3 | null |
no shower head or hot water
Two mornings in a row I tried to take an early hot shower. It seems that they "turn on the back-up boiler" around 6 am. Don't try to take a shower before then. Hot water all day. I am sure there is a huge cost savings for them, but they should let you know.
| 2 | null |
Overpriced, dated and a bit grotty. Good location.
This hotel is way overpriced but is in a good location near copley square. My room was dated and the bathroom was grotty - mainly the enamel was chipped off the bath and this left black spots on it. Quite disconcerting.
This not a hotel to stay over for business.
There is no gym and they have a 'deal' at a gym around the corner where you get to pay 10bucks for your workout.
I would not stay here again.
| 2 | null |
Lovely Stay
Stayed in the Whitcomb Hotel in March this year for 4 nights with my daughter. A lovely historic hotel central to most places. Trolleys and BART on our doorstep.Our room was lovely and large if a little dated but that added to the charm of the place The shower was great and the beds were very comfortable. The room was spotless.
We ate in the Market grill one night and had a fab meal there. A work of art came out on my plate, I had the chicken and my daughter says her seafood pasta was the best she had ever eaten. The food was delicious, the restaurant was very comfortable and there was a fire burning in the fire place which was lovely as we had a window seat and it was pouring out of the heavens outside and it made us feel really nice.
There is a Starbucks attached to the hotel which opened really early and it was great to start the day with a nice coffee.
Yes there is a lot of homeless people in the area but at no time did I ever feel threatened by them. I spoke to a few of them, most were ex Vietenam Vets who were thrown on to the streets by Ronald Regan in his wisdom. It actually really upset me to see how these people were treated having fought for their country they were nothing but respectful of me.
Sams diner is across the road and does a really good breakfast.All in all I had a wonderful stay here and would definately stay here again when I next return to San Francisco.
Thank you Whitcomb
| 4 | null |
Not close to the Main Tourist Attractions...
While we were in the shuttle from the airport to this hotel, we realized that we were nowhere near any of the tourist attractions of DC. This hotel is located about 3-4 miles north of the National Mall in the Woodley Park/Adams Morgan section of town. That being said, unless you are attending a convention, have a reason to stay so far north, or get a very good rate to offset your location, stay elsewhere.
On check-in, as Gold Elite members, we were offered a room in the Wardman Tower. This is the oldest section of the hotel, and we were told that at one time they were apartments. This room was good sized with three different rooms; but there was an musty feel about the room. In addition, while the living area was nice and cool, the bedroom was very warm despite the thermostat being at full blast cold. Temperature issues are not acceptable to me, so we went back to the front desk to ask for a different room. The front desk personnel were very friendly and helpful. They fave us a room in the newer central tower. The room was typical for a 1970-ish property. The area of the bed was quite large, but the bathroom was the size of a cruise ship's bathroom with the addition of a bathtub. The bed and lighting were OK, but the TV is located across the room, quite far from the bed.
The Elite lounge on the tenth floor provide a nice breakfast and it was well stocked. We did not eat at the hotel, but had a drink a Harry's Pub. Sevice was only average. The concierge was helpful. In closing, this hotel is just an average property when you consider location, service, and room appointments. It's a busy hotel with many conventions and conferences...but if you want to take in any tourist attractions, you are too far away.
Overall helpful hints: If you want to take public transportation to the attractions, you can take the Metro. Or if you are like me and do not want to take subways, you can take the Circulator bus that stops in front of the McDonalds. Get their map at the concerige desk. Fare is $1.00. They have an extensive route system around town.
You may want to visit the National Cathedral, which you can see from north facing rooms. It looks so close, but don't be fooled. It's 1-1/2 miles away and all uphill. If you do walk and want to continue sightseeing in the National Mall, you can walk down Wisconsin about a mile to the Circulator bus that will take you to Union Station, which is close to the Capitol.
We had dinner at 9pm in the Adams Morgan area on a Sunday night. We did not feel safe in the area.
| 3 | null |
Best Hotel in New York City
This Hotel was the best, another reviewer here told me it was great and she was 150% correct, I loved being just a street off of the major hustle and bustle, quick to get to Times Square, and all the different subway trains, loved the little convenent store on the corner, quick sandwiches for breakfast, lunch or dinner or late night.
Hotel was so nice on our last day when my friend got sick and couldn't get out of bed, hotel was there asking if we needed anything...all so nice, I would and will totally stay here again!!!!!
| 5 | null |
Large Rooms Great Layout!!
We stayed here while attending a dance competition at The Westin Galleria. The room was large and the beds were very comfortable. The sink area is very large and includes the closet so you do not have to go out of the bath area for clothes and such. The room service was expensive but the servings were large. We did not have a great view but we were only in the room to sleep. The front desk staff was very friendly!
CONS: Valet Parking is expensive and the parking garage is a very long walk from the elevators.
| 4 | null |
Broadway Theatre Experiences made easy!
We stayed for two nights and saw all the lights, shows and fun at Times Square. We walked everywhere from the Marriott Marquis. The staff was friendly, knowledgeable and respectful. The room was clean and well decorated. We had a nice view of the busy street from our window but the glass was very thick so our room was completely quiet. The hotel food was top notch, everything you'd expect from a world class hotel.
I recommend this hotel and I will stay here on my next trip to NYC.
| 5 | null |
Bed Bugs
So the first few nights were ok, then around the third day I started getting bites. At first I thought it might have been something on the street but when I started recieving more and more then I realized that it was Bed Bugs. By the time I got home my skin was swollen and red. I called the hotel to tell them but they hung up on me. So, if you dont want your house infested (had to spray mine) then I would not stay here. Just wanted to warn everyone before they went through the same hardship that i did.
| 1 | null |
Unwelcomed unwanted guest @ lovely locale
Even though I have stayed there before and am a platinum elite status I was barely greeted, and acknowledged, on arrival: “no upgrade, lucky we have room for you 30 minutes before checking time of 3pm on a Saturday night in August.”
So my cubicle next to the elevators and storage room with one jail like window was sleep able but barely breathable and certainly not enjoyable. Think college dorm size/rate. And I do visit NYC often, btw so I know NYC rooms. I did call mgr. to ask for a re-do, but he essentially said we are busy, go away. So I did. I had my son arrive the next day, and my son checked in under my name next day and they charged me $50 more than the room rate I was registered for, so when I came home I had to fix all that.
No one gave us a second thought, so I will not give them one either. There is not an open lounge ( which is stunning with balcony and gr8 view) all weekend until Sunday night and unlike most Marriott full service there is no compl. breakfast in the restaurant offered not even a bottle of water for elite Marriott members. I did ask for both and was told again go away. The luggage crew were lovely and bellman, so perhaps they should give the inside staff a few tips.
| 3 | null |
Love this place. Don't miss the great wine bar...
I live in New York and checked into the Gild Hall after being displaced as a result of Hurricane Sandy. After staying here for nearly two weeks, I can't say enough good things about this place. The hotel, from top to bottom, is beautiful and modern. The restaurant Felice (which is a huge improvement from its predecessor, the Libertine), wine bar on the second floor (the whiskey cocktails are amazing), and the pristine rooms are sophisticated without being pretentious. The staff - Scott Koster the general manager, Tomo, David and Caitlin, the assistant managers - have been nothing short of amazing. Their care and attention have made my husband and I feel so at home during an otherwise trying time, and we couldn't be more grateful. We are now fans of the Gild Hall for life and look forward to coming here for dinner and drinks in the future!
| 5 | null |
The worst place I ever stayed at LIERS even Expedia people were shucked
very impolite people , all lies on internet , no one will help you if you get in to trouble no phone in the rooms beside calling the desck even the local phone is not possible No Jim No pool rooms are so amall that feet only a full (not king bed) and one feet around it no desck they double vharged me for one extra night no american receptionist!!! LIERS LIERS, I called expedia and they were shucked for what they did to me and unfortunatly I had No time to change this trible place.
| 1 | null |
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