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Probably was once a great hotel
I can recognize, that it once was a great hotel. However, things seemed to have changed meanwhile. I had a Jr. Suite for the night and it was quite large but the furniture was outdated, there were hair in the shower (also, there was no shower gel/bath soap available) and the room had an overall rundown/dirty appearance. I was too tired and beat to complain but voiced my discontent with the manager the next morning. She immediately took action and wanted to treat me to a complimentary breakfast and told me to let her know, when I'm staying there next, as she would personally ensure, that my stay would be pleasant etc. I thought that was very nice of her....unfortunately, by then I had already made other plans. Maybe a follow up phone call by a staff member, after the guest has checked usually can prevent the guest from leaving unhappy and the hotel would have more control over which housekeeper performs accordingly to hotel standards.
| 2 | null |
Resort Feel but terribly managed
Stayed at Omni 4 Riverway June 13-17 and here or my opinions on this hotel. The hotel is nice and open and feels like a resort. It has to have management changes there were to many things that need to be done to bring it up to a 4-5 star property that really has little to do with the hotel itself. The hotel is nice but it's the little things that drag this hotel down in the mud. First we check in and they have valet parking, self parking under roof near front 16.00 dollars a night and then self parking for free. We went for free but were not told the third option was 3/4 of a mile away it seemed and very little signage. Don't forget to stamp your parking ticket it will cost you five dollars from office building next door, something we were not told when we checked in. Strike one
Second the floor we stayed on has no management walk through to check on house keeping. The halls had trash and plates and laundry left in them over 48 hours until I called to complain to front desk. Guess what it got cleaned up.
Third the mildew smell in lobby all the time we were there will knock you out each time you walk through. Does anyone know what a humidifier or air freshener is?
Fourth the pool area can really be great for this hotel it's a great looking area and pool size but the hotel does not have any idea how to run it. The pool is salt water and dirty. It even looks dirty from the side tiles around the pool. Yes they are brown but that does not mean we can not clean and leave them dirty. Have a pool person scrubb and clean it. I heard the pool drink servers complaining to a manager no one was buying drinks from them. No wonder they don't look like pool girls or attendees and have no personality. The bar is limited and only open to about 5 and they start picking up at 3:30. No one cleans up around pool like empty glasses, towels etc. I watch managers and drink servers go right by and never lift a finger to clean up. Also no music around pools or pool bar even on weekends but a manager said we have speakers? Never lifted a finger to put them out after being asked. Pools big enough to have floats for guess but they have none.
Fifth room service. We order a late night burger and cake. Half asleep I sign bill and add a tip close the door and realize no cake delivered. This wakes me up and i look at bill and it's 42.00 for a hamburger and piece of cake. I call and they bring the cake and I ask why so much they say they already add a 20% tip, delivery charge and taxes. So I double tipped the hotel guy said he would take care of and remove charges because order was messed up. When I check out it is still there I just left. The Black Swan night club was packed on Saturday night with 4 weddings at hotel and huge party in lobby for one of the weddings. The Black swan had a good dance floor but again management failed you had people dressed in suits and ladies dressed nice and they let in short pants, muscle shirts, flip flops, baseball caps in a high end looking night club.
The good of hotel we have to save for last. The rooms are nice, spacious, clean, and quiet exactly what hotels are suppose to be, fire the management it's the problem if you can't tell from the issues they have nothing to do with the hotel itself. In fact promote the cleaning manager for rooms they are done well. This property is very close to looking like a resort and 4-5 stars if management can clean up it's problem, training etc. Hope this helps someone and hotel owners. B
| 2 | null |
Perfect location!
This hotel is centrally located in the center of downtown San Francisco. Fun area to walk, shop , or just relax in Union Square located just across the street.
We stayed in the Towers this time, the newer section, and were very pleased with our room. (Although our last stay was in the older section and the room was smaller but not that bad at all.)
We were upgraded to a higher floor upon our request with a beautiful view of the city and the Bay.
The staff was polite and helpful. The Oak Room bar is always bustling. And if you need a quick bite or breakfast you can pick one up in the lobby's cafe.
| 4 | null |
STOLEN MOTORCYCLE
Bikers beware. Our 2007 Harley motorcycle was stolen from immediately outside our door. The ignition and fork were both locked. My husband heard the bike fire up and raced outside, but it was already gone. I recommend you find another place to stay, preferably not in South Indianapolis.
P.S. In the morning, we discovered our motel door didn't even latch. Neither you nor your belongings are safe here.
| 1 | null |
Peeling Wallpaper
We found it hard to believe -- walking into our room and finding a 2 foot by 2 foot piece of wallpaper peeled off and hanging down. A scene from the movie "Barton Fink" flashed before our eyes. The rest of the general impressions of the hotel to that point -- tired and slightly dirty -- paled in light of this.
To their credit, the front desk staff responded with an apology and gave us what was probably a slightly better room (with wallpaper intact). Still, it was a little dirty, the windows didn't open, and the amenities were substandard.
Overall, not a great experience.
| 2 | null |
mixed opinion
My husband and I recently stayed there while he attended a conference held on site. We requested and received a room with a balcony so that we could have fresh air at night. There are few of these and they are on the top floor, so I appreciated that they did acommodate our request.
The room was adequate in size, smallish by American standards but perfectly manageable. Good standards of cleanilness maintained. Friendly housekeepers, concierge, doormen, and front desk staff.
Some of the rooms on the top floor suffer (like ours did) from a floodlight on the conference ctr roof that beamed directly into our windows.
Fitness center was pretty good! Good quality treadmills and other equipment. Enjoyable pool area for sunbathing.
I took issue with the fact that they charge you for USA Today (crappy newspaper anyway --- lowbrow -- they should offer the local newspaper and support their community). What they do is append a note to your check-in envelope, ON THE BACK OF THE ENVELOPE (who is gonna see that?!?!) saying that unless you indicate otherwise, they will charge you for the newspaper. This was NOT pointed out at check-in. While .75 is virtually nothing, it's the principle of the thing -- the fact that it's CHEEZY to charge for a paper, and the fact that they try to get away with doing so, that bothered me.
| 3 | null |
Great stay at a great rate
I got a great rate on this hotel and received a nice upgrade when I checked in. The staff was warm and the service was excellent from the front desk to the restaurant. Lots of nice touches, including the charming bell captain who gave us a tour of the room (found a small problem and addressed it). The room was stylish, the bed extremely comfortable. There's not much storage for clothes but it's not a problem. Had 2 great meals in the restaurant. Subway stops are near by, great location. I would stay here again, assuming I can afford it!
| 5 | null |
Beautiful Hotel- Downtown Detroit
We just enjoyed a 2 night stay at this hotel this past weekend. The hotel is located smack downtown and within walking distance to all the attractions i.e. Cobo Hall, Joe Louis Arena, Ren Cen River Walk, MGM Casino, etc. If you don't feel like walking, there is a people mover located across the street that you can use and it will get you to anywhere within the perimeter of downtown. The fee is 75 cents per trip but be sure to have change to buy the tokens. There are no money change machines. Shopping is easy as the malls are all located right off the major highways. As per recommendations from the staff- check out Somerset Collection at the Big Beaver Rd exit off I-75N and a bit further north is the Great Lakes outlet mall. There are 2 restaurants that are independant of the hotel- Roast and Grille 21. Roast is owned by Iron Chef Michael Symons- you have to reserve 2 wks in advance. I am sure that the food is good but I don't wait nor line up for anyone. Besides, the Chef is at the Chicago location, not here. Grille 21 was rockin when we checked it out. What we enjoyed more was The Motor Lounge which belongs to the hotel- staff was friendly and provided good service. The lounge was nicely decorated with sofas, round sofas and comfy chairs. We really enjoyed our late night snacks and couple of drinks before retiring for the night. We had breakfast in the hotel restaurant adjacent to the front desk- excellent staff and good breakfast selection. You won't regret eating here. The fitness centre was super clean, equipment well maintained and clean. It even smelled clean. The pool was same as the staff was on hand in both faiclities to ensure towels were replenished and kept clean. We thoroughly enjoyed our stay and will return again.
Lastly, when I booked the reservation for this property, I already knew that there is valet parking and associated fee for this service. The valet attendants were very attentive and quick to park or retrieve our car. The cost is $25+ tax or you can park in the attached garage for $10 but no in and out privileges. Because this is such a popular hotel, there may be a wait for your car but this is minor considering the service they provide.
| 4 | null |
Holiday Inn
Great room, clean and ok looking.
Very close to Blue line subway, 5 min walk.
Comfortable bed
Easy check-in. I arrived at 10 AM and had no problem checking in at that time.
Breakfast should be included at that price.
| 3 | null |
Employees steal money from the room
When staying there my wallet with big amount of cash, credit cards and documents was stolen from ythe room. Though it was obvious that it was stolen by hotel employee, "investigation" gave no result. no damage was reimbursed. They didn't even report to police.
It's awful.
| 1 | null |
Great location but Noisy on Lex
The hotel is located in a great area on the corner of 47th and Lexington Ave. It's close to Rock Center, a quick 15 minute walk to the theater district and an easy walk to a couple of subway stops.
So here's the issue with the RS Hotel. The rooms are tidy, not dirty but not super clean. It was a little dusty, but no big deal. The area rug was stained (because it was a white carpet unlike most hotels that have dark carpets so you can't see stains). The bathroom was clean, but it had a half glass shower door because it was one of those longer showers. So a wet floor can become an issue.
But since most rooms face Lex and there is also a nightclub outside of the hotel, you are going to hear noise a good portion of the night. The typical NY sirens, honking, people talking (or screaming) ... is unavoidable when you are facing any major street or avenue.
But for $229 (including tax), this hotel was a great deal for a NYC property. So I'm giving this a 4 star review for location and 2 star for noise since you're facing a major street.
| 3 | null |
Upscale highrise, with comp airport shuttle
Overall pleasant Hilton with 16 floors, bright (skylights) large lobby, Starbucks inside. Pool on 2nd floor, a little chilly still. Reserved special conference rate, and worth it. Housekeeping honored my Zzzz doortag without complaint. Flatscreen TV, windows that do not open. Comfortable ergonomic netted office chair and sturdy desk. Checkin somewhat anonymous as would be expected from such a large property. Foyer and interior has constant semi-mainstream, chirpy music that is just a little too loud and follows you into the elevator to your floor. Rooms are quiet though, no airplane noise, very comfortable bedding. Nice bonus feature: reception was restocked with fruits (apples, pears, oranges, bananas) 24h a day. Bathroom spacious. Shower: extremely high flowrate not adjustable (water must still be cheap in TX despite droughts) but with good temperature control, and high enough for tall people. Mirror lights bring out warm skin tones. Plenty of complimentary parking (security guard patrolled 24h). Krogers grocery nearby. Had gone for standby on executive floor (16th), but they were fully booked so not available, would have been nice to check that out. Internet free if you have ATT Wifi.
| 4 | null |
Good location/nice staff/right price
Arriving at night the hotel looks wonderful, when you awake in the morning it's not anymore appealing. Anyway the hotel best spot is the location, in the hearth of the financial district, close to union square, chinatown the italian area with a lot of restaraunts and not so far away, if you have good feet from the most touristic areas such as Pier 39. The rooms are not so big but if you are lucky as I was having a 18th floors bayview you can still see a nice sunset. Anyway the staff is very friendly, the executive lounge is OK, the elevators work properly (as you may expect in a 27th floors hotel) and the price is right. On the other hand the hotel is clean but not perfect and the bathroom is small.
| 3 | null |
Below average impression of this hotel, especially in...
Below average impression of this hotel, especially in value. Our one-night stay cost over $350, which would have been reasonable for mid-town Manhattan if the hotel was first rate. Mildew in the bathtub, uncontrollable thermostat, leftover coffee grounds in the in-room coffee maker, slow internet, and poor breakfast. Will not return.
| 2 | null |
Very nice hotel, wonderful suites, very quiet rooms, luxurious!
I stayed here for 2 nights to see how this hotel fared in comparison with other hotels that I had stayed at on other business trips to New York City (e.g. The Muse, The Soiftel, etc.). I decided to try one of the Suites on the 11th floor. The Suite I had included a hallway, a large living room, and a bedroom that has the most unique photograph over the king sized bed that actually acted as a nightlight--during the day it was illuminated and at night you could lower the lighting to a low level or not at all.
The room was quite luxurious; the bed was very comfortable; there was a large walk-in closet with a safe; there were robes (but no slippers); there was a mini-bar (but the ice was on the 2nd floor and you had to ride one of only 2 elevators to get there.
It was a very nice stay but there seemed to be some shortfalls. When I arrived by limo there was no doorman to open the doors or to assist with unloading or getting into the hotels. This was automatic at all my previous stays at the other hotels. I had to go inside and ask for assistance. Each time I came and went in and out of the Algonquin over the two days, there was never a door man to open or close the doors. This was automatic at the other hotels. When the bellman took me to my room on check in, he told me about the ice machine on the other floor (2nd floor) and that I could go get ice if I wanted to and that there was a coffee station there as well (which was a nice feature). But in other hotels, the bellman always went and got ice for me. Even at a Courtyard Hotel by Marriott the bellman went and got ice for me.
So these were some of the minor blips on the radar that caused me to rate this a 4 instead of a 5 star hotel. Also I felt that the bar prices were over the top. $ 24 for a side car or a martini is a bit excessive even in New York City.
| 4 | null |
ATTITUDE GOES A LONG WAY...
First and foremost, the hotel is at the other end of the river walk...the end where there is NOTHING going on. You want to stay more towards the Marriott...just fyi. Also, the hotel was nice, but their attitudes were below par. The valet person-- he just stood there as if I was the valet and he was the customer. His unsolicited negative demeanor was one of a worker that really didn't care about the customer. When we complained to the manager on duty, she did apologize for us not being treated as valued guests, but then she tuned out...I was like, HELLOOO, are you still there??? She said she would comp our parking, but she failed to do so ( no biggie). We called the front desk and the girl was rushing us off of the phone...again, an employee didn't care about us as guest. We went to the front desk to get an updated receipt and she insisted the receipt we had with the charge on it was sufficient...really!!! LADY, CAN I JUST PLEASE HAVE AN UPDATED RECEIPT SO THAT I CAN LEAVE AND NEVER COME BACK!!!
1 last tidbit...the coffee pot/glasses/ice bucket are all located in the bathroom...GROSS!!!
| 2 | null |
Not bad
Stayed here for a wedding. The cookies are a nice touch and the rooms were clean, nicely decorated. The bathroom was small and a bit difficult to close the door. There is no fan in the bathroom. The beds and pillows were pretty good - no problems with sleep. The location of the front desk isn't so good and seemed pretty hectic around check out time creating a bottle-neck effect for people passing through. Staff were so-so. Not a bad hotel if you're there for something in the area, but maybe a cheaper option would do just as well if you can find one (there's a Holiday Inn right next to it).
| 3 | null |
Not so hot
Bad place all around. The handle to the faucet on the sink was just laying on the sink, had not been fixed. Noisey bed, found it hard to sleep with every turn waking me up. Front desk personal were so so. Room was clean as well as the bathroom, but not enough for me to return again.
| 2 | null |
Expensive for Dated Hotel
A dated hotel, worn, tired rooms, elervators some times work, noisy aircon from other rooms (even when you turn yours off). tiny bathroom. Some staff helpful, others just couldn't be bothered. WiFi is a bit of nightmare, room keys sometimes work, sometimes don't.
| 2 | null |
Nice location
Stayed here last week over Spring Break. The hotel's best asset is its location. It is very conveniently located just about 3-4 blocks from the train station, the Lincoln Park Zoo & Park (free) and several other amenities such as restaurants, pubs, shops, etc. We felt very safe in the neighborhood and were happy to have chosen this location. The hotel is also very clean inside and out and has courteous, friendly staff. We also made an advance purchase for our room and got them at $88/night for a King bedroom which is a great rate. The drawbacks of the hotel are the breakfast, which, in my opinion, is truly a bare-bones continental. Rolls, waffles, doughnuts, that sort of stuff. But no eggs, ham, sausage or things that will truly hold you up through the morning. The breakfast room is also long but very narrow and doesn't seem to accomodate hotel guests too well at any one time, it always seem crammed and crowded. The actual room also seem small by most King-bed rooms nowdays. Overall, a good value when you consider we were only paying $88 for the location, but if we go and stay there again next time we'll budget for eating breakfast elsewhere around the hotel.
| 3 | null |
Good shopping Location
Well managed, good location and great restaurant. I thoroughly enjoy staying at this hotel
| 4 | null |
Another great stay
My second experience staying at the Executive Hotel Pacific was just as positive as the first one which inspired my return. The hotel is ideally located for tourists, as it's in a safe, central area within a few blocks of all the action in the city centre. The room was clean and well-appointed, the bed very comfortable and the staff were always helpful. It's not a luxury hotel nor is it especially stylish, but it's great value for the location. I'd definitely stay there again.
| 4 | null |
Where was Everything?
I'm not usually one to leave bad reviews but there was just too many little things that bothered me about the hotel. It is now apparently the Chatsworth Hotel but I had originally booked it as a Radisson. For a moment, we thought were were in the wrong place since the sign out front had changed but nothing else.
We needed a place close to some family, which is why we chose this hotel. The distance from where we needed to be was good but that seemed to be the only thing. When we walked through the hotel to the 3rd floor, we could definitely see that the hotel was in desperate need of some maintenance. The rugs were worn, there were questionable stains in the hallways, the sleep number bed remote wasn't working, etc. The hotel said they had room service but there was no menu in the room, nor was there any information in a book as most hotel rooms provide.
There was pounding throughout the night, almost as if people were running up and down the halls or even up and down the walls themselves. We had to call down for extra sheets for the sofa bed, which was fine and they opened up the sofa bed for me. The set-up of the room wasn't that great as the sofa bed was directly in front of the air conditioning unit which made for me being freezing and my sister not getting enough air. I also have bad allergies to dust mites and kept coughing and sneezing the entire time I was in the room. The moment I stepped out, I was fine, which made me wonder how clean the place really was.
I had booked the hotel for my sister and myself over the phone and asked for all price quotes and charges that were part of the bill so I could make a decision about this hotel and another nearby. I was given the quote of $81 a night with AAA for the weekend plus hotel tax. Okay, that's normal. Imagine my surprise when my credit card was charged $150 more than what my final bill was as I was checking out of the hotel. When I called, I was told that the hotel charged $50/night for incidentals and that it was on the website. Yes, but I didn't book through the website. He said I was GIVEN a form that outlined this when I called. I was passed along a sheet of paper that had my dates of check-in and check-out, and requested my sister's information (as she would be holding the 2nd key), the make of our rental car, and the license plate number.
The man on the phone was not helpful and told me that so long as the room was in the same condition as it was before we arrived, the money would be returned in "maybe 3-4 days, maybe longer."
While the hotel was near where we needed to be, I would have much preferred to stay at a hotel slightly farther away for a cleaner space, a room with the desired information, and better service. While Jose was helpful the one night, it seemed no one else cared whether or not the guests were comfortable or were given basic information.
| 2 | null |
Awful - Shouldn't call itself a hotel.
The Milford plaza is a joke. The location isn't even that great. The Lobby is a mess, the stairs to the lobby are disgusting. The cue for the front desk took 45minutes, they really need a better system then one person checking in ALL the guests. The internet is NOT FREE as told on their website. The rooms are tiny, the pictures are scarily misleading! No lock on the bathroom door, only a sliding, very unpractical door. The bathroom was dirty, with barely any supplies. No kettle or coffee maker, no fridge and if you try to call the front desk, your request will never be answered. The air con was terribly loud. There was a night when we had to listen to domestic violence between an man and a woman in the hallways and next door and we called security and nothing was done about it. The kids with us were very upset by it and didn't want to go back to the hotel afterwards. The staff are horribly unfriendly and will expect tips, and if not tipped will not acknowledge you from then on out. (Excluding one delightful man named Cortez, I think and the lovely woman from Barbados in the gift shop.)
| 1 | null |
A Happy Time at the Colonnade
We stayed at the Colonnade in Boston form March 27 - 31, 2012. Our room was very comfortable and well appointed. The floor was non-smoking (our preference) and very quiet.
We found the staff of the hotel to be very friendly and accommodating. In particular we would like to compliment Jerry Good, the concierge, for his assistance in helping us obtain a particular restaurant reservation, which during Restaurant Week in Boston was not easy. We also enjoyed our visits with Norman, the staff person on the main door, as we entered or left the hotel. We had last visited the Colonnade some two years earlier and yet he was able to remember us and our daughter from London, England, who was also staying at the hotel. He provided a very warm welcome.
We had at least two meals in the Brasserie Jo which is part of the hotel complex, and were well served by the restaurant staff. The menu was very full and the food preparation excellent.
This marked our third stay at the Colonnade over a period of 34 months. We have been very well satisfied with our experiences there and would not hesitate to book rooms there should we ever be back in Boston, and to recommend the hotel to friends and relatives.
| 5 | null |
Excellent service
What an excellent hotel to stay at whenever you are cruising. The check in went smoothly and the room was clean too. They took care of the travel to and from the hotel to the Jacksonville Port. All I had to do was bring my bag to the lobby. The hotel clerk, Marissa, was top notch. She was so busy but she took time to tell us about the services they offered. She is an added bonus to this hotel. Cecil, the general manager, made sure we were satisified with every detail of our stay. I didn't have to worry about a thing. They let us leave our vehicle at the hotel for free while we were cruising. The housekeeping personnel was very helpful too. They were waiting on us at the port upon our return. Cecil, the general manager, said he would be there and HE WAS THERE. Whenever I go back to Jacksonville, I will be sure to use this hotel for my stay.
| 5 | null |
Nice Hotel
Stayed here on a recent trip. Hotel was booked at the last minute and it was worth it. Too bad we couldn’t stay there both the nights we were in NYC but the second night was way too expensive.
The hotel is right when you come out of the train station which was great for us. There is a bar and restaurant in the hotel as well. Both were very nice and had good food and drinks.
The rooms were very nice and comfy. I would definitely stay here again on another trip.
| 5 | null |
Great for early risers...
We booked a one bedroom suite at this hotel. Our room faced what appeared to be an alley. The noise from this alley only erupted between 5:00 & 6:00 AM every morning (weekends included). So the entire family was greeted every morning by the booming sound of dumpsters being emptied. On Saturday morning, we had the added treat of having a crane operating outside our window, again well before the time any of us wanted to rise for the day. Couple this with a dingy room, pathetic water pressure and blasé staff and I have to say that we will be overjoyed to check out and never return.
| 1 | null |
Overrated
Poor value and poor customer service. We had two rooms at over $100 each. Front desk staff were not helpful. Asked for directions to a major highway nearby, they told us to use the lobby computer. Asked about local restaurants, they provided little information and what they did was inaccurate. Although we appreciated the guest computer, helpful staff would have been more better. Rooms were clean and comfortable, but each bathroom had average-to-thin towels and only one wash cloth for each two guests! Breakfast was adequate (especially if you like green bananas) Although it started at 5:30, the eggs and bacon were served only as we were leaving at about 6:45!
| 3 | null |
Good spot for walking around
I was in San Fran for a few days on a work trip and we were staying at Le Meridien. I had never stayed at one of their hotels and was pleasantly surprised. The staff was extremely friendly and my room (which was upgraded to a suite) had a king sized bed, an office and sitting room, and a nice big bathroom.
Most importantly, it was in a great spot to be able to get around the city. It's in the financial district and was a $5 cab ride from the Moscone convention center for those in on business. If you're there for pleasure, walk two blocks and you'll run into the ferry building (a must see) or go a little further down and hit the fisherman's wharf area.
A cool hotel in a great spot!
| 4 | null |
Great location; cozy space
This is a small, cozy boutique hotel a short walk from Union Square. Staff were friendly and helpful, and the night we were there, they offered complimentary glasses of wine around 5:30 pm-- a nice "apertif", if you will. Our room was a bit on the small side, so this is perhaps not the best pick if you have a ton of luggage and need to be able to open big suitcases and spread their contents out, but for us (two small suitcases + some miscellaneous bags), it wasn't a problem. The space was beautifully decorated, clean, and cozy, and we slept like babies.
It's a short walk from Union Square, Chinatown, BART (2 or 3 blocks), the cable cars, and there's a quite breakfast place next door that was very convenient in the morning. We would stay here again.
| 5 | null |
Nice and professional employees
I am here on business during the busiest time of the year. I just wanted to write how nice the hotel is. Most of all to thank the fellow employee. This hotel is very clean and decorated with average decor. The service at this hotel is top notch. Front desk agent, Taryn, was very professional and courteous. she was able to help me get my hilton card number with couple of clicks. She even offeedr to pay for my stay...just kidding. I would stay here...most definitely.
| 5 | null |
Overpriced one star, not 2½ as advertised
Tiny room, closet door wouldn't open since bed in the way, no coffee in room, WIFI cost extra, none of the amenities I'm used to in 2½ star hotels, which I always stay in.
Find someplace else as there are lots of hotels in the area, and some cheaper.
No pool, and fitness center was chained closed at 9 am when I tried it.
| 1 | null |
Nice Hotel, Good Location.
We stayed here for a convention. It was reasonably priced. It's a little dated, and the rooms are a little small, but we got really good service. We checked into one room that was really small and asked for another one. They moved us to a larger room with two bathrooms and a great view of Grant Park and the lake at no extra charge. It was walking distance to the Art Institute and the Field Museum.
| 4 | null |
I can't say enough wonderful things about this place!!
My husband and I stayed here recently for four days celebrating our first wedding anniversary. From start to finish we had nothing but friendly and great service from everyone from the front desk, breakfast staff and house keeping. We had a first floor Marina view (which I highly recommend) our room was very clean, the bed was super comfy, good size flat screen TV, mini fridge, lots of space. The only thing we didn't have was a microwave, but so wasn't a big deal compared to everything we did have. It's super easy and quick (probably no more than 10 min) to get to all the San Diego attractions and the beach as well. We will absolutely stay here again on our next trip to San Diego. I highly recommend to everyone, you will not be disappointed.
| 5 | null |
good location
stayed in front part of the hotel, very dated and room dirty.....found hairs in the toilet and the hairdryer....staff very friendly and helpful...........nice pool with great view of the city...........good location near Times Square, and all the action
| 2 | null |
Great Boutique Hotel on Rhode Island Ave.
In the northern part of Washington DC, the Helix is easy to miss because it blends in with the neighborhood. Because of the subtlety, it's a great place to stay while in DC. It's like home, but when you go in, it's pure luxury. Make sure you check in before 5, so you can mingle with the complementary wine tasting. The have their own patio where you can go out and enjoy a cocktail and smoke a cigar.
If you have a pet,no problem, the Helix is pet friendly at no extra charge. The restaurant is great for appetizers and breakfast, but search for dinner elsewhere. There are some great restaurants around the corner within walking distance.
| 5 | null |
BUGS, BUGS, BUGS
First of all, we arrived later than check-in, when we came back to the motel all we did was shower and go out to enjoy ourselves. When we came back, we keep finding bugs all over the place. The management over housekeeping was very rude and the front desk basically did not do anything for me. I paid cash and I was leaving town and the manager was supposedly in San Antonio. No one could help me. I stayed the 21st through the 23rd and never saw a maid. I took my own sheets and towels to the front because of the bugs. We did not have toilet paper because someone was not doing there job. We also ran out of kleenex and soap! Only one light bulb worked out of the four of five in the room. I am very upset with the attitude I received while confronting the front desk. It was as if they were making an excuse for everything. The top-maid and top-maintenance people were speaking spanish which was very rude, especially since I speak English, but what I did understand was rude and behind my back. I felt betrayed. Then on top of everything, I told them I would show them the bugs in the room and she even brought one out in a plastic bag. Gross! And they still did not do anything. They just stared at me, and they were speaking about bombing the room and DO NOT STAY HERE!! NO MAIDS IN SIGHT, NO HELP, BAD SERVICE. Never again! We even called the font desk and they said they would get back to us, and go figure...they did not. OHH...I could go on and on...enough!! Stay if you dare!! Or your a bug person!!
| 1 | null |
Clean, New, and Nice!!
This is a Great hotel. The rate was fantastic, the rooms are spacious and clean, and the breakfast was very good!
Stayed here for 2 nights and have no complaints. I would stay here anytime I am in the Denver area. Easy access nearly right off the freeway and close to lots of dining. We used the hottub and pool and they were both well mantained and clean, the staff was very friendly and check in and out was super easy.
i highly recommend this hotel!
| 5 | null |
Not at all what they make it out to be
We stayed at the Hotel Deca so we could park our vehicle while we did the Alaska Cruise and stayed at the Hotel on the day we returned. Although all the arrangements had been made, when we arrived, the staff didn't have a clue what we were talking about. We were supposed to be shuttled to the port and the shuttle was not available, even though it was prearranged, so the manager took us herself. On our return from the cruise, we took a taxi to avoid having shuttle issues again and when we arrived at the hotel to drop our luggage, since our room was not ready that early, we requested a shuttle to take us into the city. You guessed it, the shuttle would not be available till after 3, so again we took a taxi. The staff just didn't seem to know what was going on and we didn't get anything that we had booked. Didn't get the right room, didn't get the shuttle, the beds have feathers in the mattress that stick in to you, and had plumbing problems to top it all off. Would not recommend this hotel.
| 1 | null |
Not what I expected
We stayed at this more expensive hotel in Memphis due to other ratings of some of the other hotels near Beale Street. We were disapointed. Room was no better than the average Hampton Inn Or Courtyard Marriott we ususally stay at. Desk staff was helpful but kind of snooty. I was very displeased to have to pay an additional 18.00 per nite to park my car. Also the room refrigerator is stocked with junk that we never use and if you touched anything you paid for it. So I had to get another fridge brought up and of course that took up extra room in the small room.
Other than that, the location is a short walk to all the happenings on Beale Street,, but there are alot of other choices to stay as well.
| 2 | null |
Great location, service hit and miss
We stayed at the Comfort Inn Lower East Side in June 2012. It's a great location, really perfect for seeing a lot of New York, very close to various subway lines and also a good walk to SoHo and Greenwich Village.
The rooms are small but that was to be expected. Comfy bed, little space to put clothes, absolutely Baltic cold air con!
Our main complaint: we found that the housekeeping had clearly been cleaning up a broken glass when my fiance stepped on a shard of glass in the morning and we had to go to the front desk as his foot was bleeding. The woman on the desk seemed very blase about this, even joking that we were messing up her hotel. I got a little frosty at this since we don't expect to have to avoid glass in the room!
There was no apology or anything and it was all I could do to make sure that housekeeping went up there and thoroughly cleaned. They didn't - there was still bloodstains on the bathroom floor and on the wall so I asked them to clean again. The floor bloodstain got cleaned and I gave up. This coupled with the fact our bedroom light didn't work for 2 days means their housekeeping has really brought their score down! The attitude of the woman on the desk didn't help, but everyone else who worked there was really great, going out of their way to help us and recommend local places when we were really jetlagged our first night.
Don't bother with the breakfast, it's vile looking, very hard and stale and to be honest, you're better off going to a diner or Murray's bagels.
I think we'd stay again purely for the location but I do hope they get better cleaners!
| 3 | null |
Decent place to stay near Sea World
This place was a little harder to find because the sign from the street is small and can easily be missed.
The hotel is further back from the freeway so road noise is minimal. The rooms are newly remodeled and the location is great, only about 5 minutes from Sea World and aproximately 10 from Balboa Park & zoo..
Pros: *Very family friendly (small arcade for kids & the kid at heart, little kids lounge, coin laundry
facility if you happen to need to do laundry.)
*Free breakfast (scrambled eggs, egg beaters, turkey sausage, biscuits & gravy, seasoned
& plain potatoes, French toast, oatmeal, fruit, juices, toast, coffee. All pretty good)
*Free wifi
*Fully equipped kitchen in the rooms - full fridge, microwave, electric range, dishwasher,
pots pans, etc.
*Near mall and within couple of minutes from grocery store (Food 4 Less), Target, & several
places to eat from Kings Fish House, Mimi's Cafe to Chipotle, and lots more.
Cons: *Layout of room made it appear smaller than others of same square footage I've stayed at.
we had 650 sq ft 2 bedroom, king & twin bunk bed. Bunk bed room was fine for our 2 very
young kids. King bedroom seemed very tight. Could barely close door if standing near
edge of bed.)
I'm not a big person, 5'3" about 115lbs & room was small.
*Very noisy in king bedroom if air is on. Whoever designed it made the brilliant choice to
put ac unit on the bedroom wall so you could hear it all night.
*No in hotel restaurant so no room service. (even though we were close to many places to
eat, it would have been helpful to have had room service when we first arrived with 2 very
hungry & somewhat tired kids.
Overall it was a good experience and the rates were good, 149.00 per night which is great for a room that size and the amenities but not too sure if I would stay here again.
| 3 | null |
A very lovely hotel!
I booked this hotel based on the reviews that others had posted here and I was not disappointed. The staff was friendly and professional from the moment that we checked in and we were immediately made to feel very welcome. Unlike the big hotels, this hotel provided excellent amenities of considerable value-free wifi, delicious breakfast, a wine and cheese reception on Friday and Saturday night, bottles of water in the room and all day coffee service in the lobby. I was recently in Las Vegas for business and after the shocking rip-offs at the casino hotels ($85 breakfasts, $10 bottles of water) this was all quite wonderful. Our room was cute (slightly dark) but very comfortable. We took the top floor suite on 12 next to the rooftop patio and thus my only (minor) complaint was that the staff made some noise cleaning up on Saturday evening (but to their credit, did immediately stop after I asked them to). As I was in NYC with my mother to celebrate her birthday, we were even presented with a complimentary bottle of wine to mark the event- a very classy touch. I also liked the location -central enough to the theatre district but also fairly close to great shopping (walking distance to Macy's, DSW, etc.) and the "flatiron district" boasts stunning buildings. All in all, I was very satisfied and have been singing the praises of this hotel since my return. I would definitely come back and am also interested in trying one of its sister properties, the Library Hotel. Thank you, Hotel Giraffe, for making our weekend special!
| 5 | null |
Non-approved charges - TWICE - from this property!
At the start of the trip things seemed fine. We checked in an hour or two early, and the front desk person told us that she could put us in a room in a slightly higher floor that was a little larger than the one we reserved, for no charge. We thought - why not! When we woke up the last morning of our stay, we saw that the bill in fact did have a higher per-night charge than the one I had booked the room under. It took about 30 mins downstairs with the front desk person to get the charge reversed, as he needed to get his manager.
Unfortunately that was not where the story ends. Upon receiving my credit card statement, I saw that in addition to the charge for the hotel room, there was an additional ~$90 charge (on the day of our check-out on March 4th). Since I or my finace didn't use any of the hotel services other than the room, we knew that this was not a charge we made. I went online, and followed the procedure outlined by the hotel - emailing their accounting department. Supposedly emails are answered within 48 hours - it has been 7 weeks and I am still waiting. I did follow-up with them a week or so after I sent the original email, and had to leave a voicemail since no one ever answers the phone in their accounting department, informing them that I would be disputing the charge with my credit card company. After disputing the charge, the documentation that was provided to the credit card company (that they just sent me) is only from the intermediary processor of the charge and on it NO WHERE is my signature or any documentation of what was received for this charge. This documentation apparently is sufficient for the credit card company, and they instructed me to contact the merchant to continue to dispute the charge. Since the merchant has not answered any of my inquiries by phone or email, please consider this the 3rd format in which I am contacting you.
Unless you want to deal with a company that does not keep its promises (e.g. charging you more per night for a complementary upgrade) and on top of it then making unauthorized charges on your credit card and not stepping up to the plate to deal with their errors I would not want even my worst enemy to stay at or be a patron of the Empire Hotel.
Good location, close to subway, Columbus Circle, etc. Oh, and although the rooms are modern in look, they are quite tiny. And who designs a shower so that the water leaks out to the main area of the bathroom?
| 1 | null |
Should be CONDEMNED!
DESPITE OUR BETTER JUDGEMENT, we decided to give it the benefit of the doubt since they advertise as being under new management. We were required to pay the FULL amount for the entire length of our stay UP FRONT before we would be given a key. After seeing the UNKEPT AND UNREPAIRED exterior & the lobby, we decided to commit to only one night, instead of our intended four nights, which more than DOUBLED the nightly rate. As we walked to our assigned room, you could see other rooms which had broken windows and hanging drapery rods, etc. A musty, mildew smell hit us as soon as we opened the door. The bed was clearly sunken and stained, as well as the carpet and floor tiles. The tub, toilet, sink, stove and refrigerator were even WORSE! We did not even put our stuff down FOR FEAR OF WHAT WE MIGHT TAKE WITH US, but instead contacted a friend who was able to find us another hotel. After being in this PIT less than 20 minutes, we immediately went back to the front desk and requested a refund.....we were told they do NOT refund ANY money after TEN minutes! Sound a little shady? Although Nicole at the desk was friendly enough on the phone, she clearly had an "I-don't-give-a-[--] attitude" in person. STAY AWAY AND TELL EVERYONE YOU CARE ABOUT TO STAY AWAY! I cannot see how this place has remained open and passed health department inspections. This hotel can barely be considered a hotel, and to charge money for a dump like this is disgusting and unethical! NICOLE - YOU SHOULD BE EMBARRASSED AND ASHAMED TO BE ASSOCIATED TO BE ASSOCIATED WITH SUCH A FILTHY AND DESPICABLE HOLE!
| 1 | null |
Reasonable price, no frills
On arrival, I checked my room top-to-bottom for bedbugs and didn't find any, a miracle for a Seattle hotel. I did a follow-up check of every item that I brought home and nothing. I can overlook all the small stuff because I've heard of many stories of bugs and hotels that handle the situation poorly.
| 3 | null |
This place sucks....dirty, and outdated!
I checked in my first night, about to hit the hay, and saw that my room had 200 ants crawing up the wall.
I informed the clerk and he set me up with a new room.
Upon viewing my new room, the door to the bathroom is rusting, the AC unit is broken (it it stuck on "vent" mode), the sheets of the king sized bed are dirty...some type of dark dirt/stain on them.
I was thinking they would change them, but I was incorrect on that assumption.
On top of it all, the breakfast sucks...no pancakes, just a bowl of cold cereal, some processed greesey sausage, and a buttered up belgium waffle. Oh, and the TV is a not even flatscreen...they still have CRT based Zenth models...wow...hello 1992!
All in all, DO NOT STAY HERE.
| 1 | null |
High expectations but disappointed
Sheratons have treated my wife and I well over the years, but this wasn't one of them. 5 nights 6 days and it seemed something went wrong every day.
-Arrival was OK but the remote didn't work in the room.
-Light bulb needed replacing.
-Engineering visited for 3 hours to repair a toilet that didn't flush.
-Long wait for lunch check.
-Housekeeping missed a day to clean room & blamed it on my wife being in the room when thay came to clean; appears she didn't tell them when she went out (they didn't ask and we didn't think we needed to do that)
-Lost my keys at the Valet for over 30 minutes at check out.
-Everyone was pleasant and sympathetic but things took way too long to resolve.
| 3 | null |
Overpriced, aged and noisy
The review for this hotel should be read in the context of its price. It is not a bad hotel overall, but when you drop almost $700 for a 2 day stay and then tack on to that a completely absurd $57 per night parking fees (!!!), you get to be demanding.
My main problem with this hotel is the sleep quality. I could hear EVERYTHING that happened in any room around me. I heard people talking, luggage being moved, TVs, etc.... I am not a light sleeper at all and consider this beyond absurd. A hotel's main goal should be to provide a good night sleep. Fail here, and you've failed everywhere.
Room sizes are small, but not out of the ordinary for SF. Rooms are well decorated, Internet is $10 per night or free if you join the Kimpton rewards program, so all in all very reasonable... but I just can't get over the price for parking. And by the way, if you leave something in your car (I did), be prepared to wait over 20 minutes to get it back. They may charge $57 for parking, but they must park the car somewhere in Oakland judging by the time it takes them to grab it. Lame.
This hotel gets 2* when I judge it based on the value I have received for the roughly $800 I ended up dropping here on a 2 night stay.
| 2 | null |
SO noisy
The GOOD: The room was clean, the bed cozy, the TV huge, all good things. The elevators were old but they had charm, the hotel lobby clean, no complaints over all.
The BAD: I had a room that over looked the banquet area so instead of a city view i saw tables and chairs, at first this was fine, I am not picky, I prefer a clean comfortable room over a view any day.
The second night however when it was packed with people dancing to LOUD music, it suuckked. I am not exaggerating, I am a young woman I am not sensitive to noise (my room faced the elevator and I was fine with it) and I love oldies as much as the next gal but when it is interrupting my down time after working all day I am not having it. It was so loud the television couldn't even drown it out.
I am not giving up on Marriott as they are usually on top of things but I am for sure giving up on this location.
| 2 | null |
Trump Soho...nice view...but..
I had a bad experience last week in a suite where the noise of the air conditionning was like a B777.
Despite my different requests to the room service... the maintenance explained me that they were unable to repair it as it was a part of the design... the night was noisy ... and not very good.
The view of the suite, the location are great...but such noise is not acceptable in such room.
| 2 | null |
Reasonable hotel for New York
Hotel needs refurbishment. It's good enough for small family. Stayed in twin double bed room. Staff are friendly (compared to the average New Yorker). Business center has 3 computers. Free WiFi available for 24 hours, then pay per 24 hours or for 1 week. Restaurant attached to hotel is quality Italian. No room service provided. Green grocer, laundry, pharmacy, newsagent, restaurants all within 1-5 minute walk. Upper West Side (UWS) is a family friendly area. 10 mins walk to Central Park. Subway 5 minute walk, located on Broadway. Train - allow 15 minutes to get to 42nd Street (Times Square) & allow 30 mins to get to South Ferry (Battery Park).
| 3 | null |
disappointing for an Hilton need a good renovation
doesn't worth the price paid by night , my room was to old and too dark and clearly need a good lifting ,got internet access but not really high speed .. ... they are definitely better place in Indy for same money of for less
| 2 | null |
Fun room, but very uncomfortable mattress.
Mattress felt like a pull-out couch in someone's den. Deal breaker for me--I wouldn't choose this hotel again. Small room, but efficiently designed and very clean. Good location just a few blocks from Time Square--close enough to the action, but not right in the middle of it.
| 2 | null |
My favorite downtown NYC hotel
I have stayed in NYC multiple times in the last few years for work, and I have stayed at the Trump Soho at least 10 times. My most recent stay was in May 2012. This is an excellent hotel. One tip: if you book through the website, you can select an option to receive an upgrade to a suite based on availability for an additional payment per night (which turns out to be far less than the cost of booking the suite). I have gotten upgraded every time I requested it through the website. The suites are a real treat -- particularly the bathroom -- where the tub looks out a window. I have always had excellent service from the front desk and the staff. The only slight downside is that it has a slightly "corporate" or "generic" in terms of design. While everything is very luxe, it's not cutting edge design.
| 5 | null |
Best place to see the Smithsonian and the monuments
On a Metro station and within walking distance of all the sights of Washington - couldn't have found a better location. The rooms are good but if you are like me - I spent most of the time exploring and sightseeing - so not much time spent in the hotel. Very helpful staff and a great idea for people with limited time available - a snack bar in reception for those who don't want to spend much time or money over meals.
Good bar but with limited choices of tap beer - restaurant was very good for dinner but with all the choice outside - spent very little time there. Great rooftop pooldeck but was too busy taking in the sights to spend any time there.
It is essentially a businessman's hotel but because of it's location, is also good for short-term tourists.
| 4 | null |
The Location is The Only Reason to Stay at This Hotel
We were booked to stay at the Wellington for four nights, because I had booked the hotel as part of a package I emailed the hotel to confirm the hotel had our booking, it did. Upon checking in we were informed that ‘the previous occupants had missed their flight and that the hotel did not have a room available’ I protested that this was not my responsibility but the hotel was adamant. We were bumped over to the Milford Plaza Hotel for the first night (see separate review). Upon checking in at the Milford it quickly became apparent that many other guests had the same documentation that we had from the Wellington. How many families had missed the flight that day!
The location is good especially for first time visitors, like us, but the rooms are small (not too much of an issue as you are in the what many consider to be the capital city of the world and as with all capital city hotels the rooms are small and cost a fortune). The decor was dated and shabby in areas.
I will definitely be visiting NYC again, but not this hotel.
| 2 | null |
Great location, great stay
My daughter and I stayed for a week at the Michelangelo. The hotel is centrally located to both Broadway/Times Square and Rockefeller Center. The rooms are spacious and clean, and the staff was very friendly and accomodating. The housekeeping staff was outstanding. Our room was cleaned right after we left every morning. Only two complaints: the A/C is quite noisy, and our request to remove our rollaway was never accomodated (even after 3 calls). Minor issues, so I would definitely return to the hotel.
| 5 | null |
An OK hotel
The hotel was located on a very busy street in SF. The service was average. The room was rather small. There were no fridge nor microwave. We stayed on the 3rd floor and the street noise can be heard during the night. However, it is one of the cheaper hotels we can find over that weekend, so can't complain. The continental breakfast was average. One upside about this hotel is that there is a AMC theater very close by if you are in the mood of watching a movie in the evening.
| 3 | null |
worst experience ive ever had
horrid staff horrid rooms the smell was disgusting carpet full of bugs my skin was attacked by something paint peeling from the ceiling the only nice staff were one of the bag men and the bellman broken taps in bathroom bath had someones hair in it stuffy musty smell and couldnt get a window to open door broke and couldnt get back in the room took forever for someone to come up and let us in reception staff were the rudest people ive ever met in my life absolutely horrified by the whole hotel experience wasnt able to get refund to change hotels so i stayed and it was traumatic for my kids and i - NEVER EVER will i recommend or stay again - the renovated lobby certainly is deceving compared to the rest of the hotel - luggage storage was like entering a dungeon - after 3 nights dealing with all that i was moved to the 14th floor for the 4th night where i got anewly renovated room however the bathroom still had peeling paint and 4 of us were left to share a double bed
| 1 | null |
Dissapointing
For more than 200 dollars a night, you expect more than Henley Park is offering.
Rooms are okay, but really noisy. They even offer you earplugs...that says it all!
The door to the hallway is thin and has gaps all around. As a result, you can hear everybody coming by. Then, there is a lot of noise from outside. When we were there, they were busy with major constructions on the opposite of the hotel (looked like that would be taking some time..). So in the early moning, we already woke up, because of the noise (I even had earplugs in!).
The room itself is small and the bed as well. We both have a normale posture (my husband is tall however), and even we fell almost out of bed. Ridiculous.
We have stayed in other good hotels during our trip, but this was the most expensive hotel (even more expensive than the bellagio in las vegas) and it was the worst experience. Not worth the money at all.
Oh, and stay away from the restaurant (The cour or something)...that was terrible and totally overpriced as well. Better head to Zaytinya's (5 min walk)
| 1 | null |
WARNING!!
I was shown 3 rooms and all got worse and worse. The place was infested with roaches, in one room there was a bed missing the maintenance man said they had the bed exterminated. I can only imagine what that bed had to have been exterminated; body lice, bed bugs. The girl at the front desk was extremely rude. There were drunk people lingering outside, it made you feel uncomfortable and unsafe. Later we find out there are people living there. They refused to refund my money for the one night, i had to pay to stay at another hotel. WORST EXPERIENCE OF MY LIFE. This is a fair warning the pictures are false they are from when the hotel opened.
| 1 | null |
Great package deal
We got the three day package deal. Free zoo tickets with three nights stay. It was a great deal. We loved Humphrey's and the zoo was well worth the visit. Humphrey's should give up the $10 per night parking fee. These are "guests" after all. If they want to charge for parking, put it on the hotel room. All in all, a wonderful experience
| 4 | null |
Could use a tune-up
First and foremost, the public spaces in this hotel are beautiful. The front entry, main restaurant, conference rooms, hallways, elevator lobbies - they all ooze class and sophistication. They just don't make them like this anymore.
The rooms however, are a bit of a let down. It feels like they've just stopped trying. I know a lot of people complain about the walls being paper thin, and this is true. But I sleep with ear plugs so it wasn't an issue for me most of the time, and I realize this is an old hotel. The room wasn't huge, but it was nice enough size with very tall ceilings. Again, size was not an issue for me as I know this is an old hotel. It was a lot of little things around the room which added up. The pillows are ridiculously small - I don't even begin to understand that. There were two phones in our room, one of which had so much static I could barely understand anyone on the line (and them me), and the other just flat out did not work. There was an old phone jack in the bathroom without a phone - I don't know if ours was just missing, or if they just don't have them in the bathrooms anymore. The sheet on the bed had a hole in it, and the towels were clearly of varying age including one that was definitely torn. The caulking between the sink and the backsplash was rather tired and starting to show signs of grime build up. The safety rail in the shower was missing the decorative end cap on one end, and there was what I believe to be squirts of shampoo on the inside of the shower curtain.
Ate breakfast in the Garden Court restaurant a couple of mornings, and the food was good albeit overpriced.
What I found most appalling about our stay in the hotel was a couple of situations involving staff members. One morning we were enjoying breakfast in the Garden Court restaurant when a friend, who was attending a conference in the hotel, walked by and came in to sit with us for a minute while on a break. She had a small plate of food which she was carrying from the conference which was catered by the hotel. Within seconds of her sitting down the hostess or assistant manager came swooping in and in a less than delicate manner informed her that she could NOT eat that food in the restaurant. This wasn't a bag of McDonald's that she was carrying - it was a small plate of food was provided by the hotel for an event in the hotel, and even had a Palace Hotel cocktail napkin clearly displayed on top of the food to protect it. She was very tactless in her approach, and then continued to watch from a distance to make sure that our friend did not touch the food on that plate.
The other adverse situation with a staff member occurred in the Pied Piper lounge (incidentally another beautiful public area). We were enjoying drinks around 11:30pm, and with quite a few other people in the bar, we were approached by the waiter and informed that it was last call. He then proceeded to noisily set out coffee mugs, saucers, etc for the next morning on all the empty tables before the bar at midnight. This is a peeve of mine, and is indicative of lazy employees cutting corners and poor management. Another group walked in shortly after that and got a drink at the bar but had no where to sit because all the empty tables had been set up for breakfast. The waiter proceeded to argue with them about how they could not sit down (even though they had ordered and received their drinks) and when they were insistent - rightfully so - that they were going to sit down so he very unprofessionally removed the breakfast setups from the table and slung them on the table next to them. He made it very clear that they were not welcome in his establishment.
I thought this was supposed to be a classy hotel - it sure looks the part.
Overall:
Public spaces - AMAZING
Private spaces - are being let go and need some serious attention
Staff - Some need better management and a better understanding of what a classy hotel is supposed to be.
| 3 | null |
Flagship hotel does a pretty good job
This huge hotel is centrally located on manhattan, between two subway stops, and a 'signature' property for the chain. The hotel has finished refurbishing all of its rooms which are small but comfortable. There are no coffee machines or fridges in the room. The bathrooms are tiny with just a shower and have no make-up mirrors. The walls are pretty thin but the place is generally quiet and professional. On all accounts, the service was helpful and efficient. While the place won't "wow" you, it is good overall and will create no issues during your stay in NYC.
| 4 | null |
Dreadful
Absolutely one of the worst hotel stays in recent memory. Drab, run down room on third floor directly over Lexington Avenue which most rooms face. Zero noise insulation or double glazed windows making it the single loudest hotel room in recent memory. Cars, buses, sirens, construction, all day and all night. I might as well have had the bed on the street itself. A single cheap vinyl shade covered the window providing no insulation either. No fewer than six attempts to change rooms were denied by the hotel, despite my asking for a quiet room at check in. This property is a complete dump as there is peeling plaster and filth everywhere. Four stars it isn't. More like a three star. Only positives were free wifi and a helpful door/bell staff. Won't return anytime soon if at all.
| 1 | null |
Memorial Weekend Visit
We stayed at the DoubleTree Suites for the first time over Memorial Weekend to celebrate our anniversary. We booked this hotel after canceling a reservation at a sister property which had some construction noise issues and actually ended up with a better location and a much better deal.
We arrived late on Friday night and were concerned at first because no one came out to meet us and take the car or offer us a luggage cart. Eventually, someone came out to park the car and we managed to get our bags into the lobby. The rest of the check-in process went smoothly and we were thrilled with our clean, comfortable, HUGE suite. We didn't cook, but the full kitchen was great for storing drinks and reheating leftovers. The separate living room allowed us to spread out and the bedroom was a great size. Compared to the rest of the suite, the bathroom was tiny. It wasn't ideal, but we managed. The biggest challenge was when two people were trying to get ready and use the sink and mirror at the same time.
We didn't use the fitness center, but we did use the rooftop pool. It's small, but there were never more than six or eight other people there either time I visited. It was a nice amenity to have during a hot visit to the city.
The DoubleTree is about two blocks from the GW University/Foggy Bottom Metro station, so it's easy to get anywhere you need to go. It's located in a quiet, shady neighborhood and I enjoyed walking to and from the subway. There is no restaurant at the property, but they do offer room service until 10 pm and we were within walking distance of several decent places
Overall, we were happy with our stay. There are lots of hotels in Washington and I'm sure we will shop around when the time comes for our next visit, but I know we will consider the DoubleTree Suites again.
| 4 | null |
Staff is wonderful
The entire staff of the Renaissance Charlotte are a great group of folks. I travel to Charlotte a few times a year and now always stay at this location. Kind of a home away from home when the restaurant staff remembers you by name. Kris and Emma are wonderful and make my time in Charlotte a bit more like home.
Great job!
| 5 | null |
Excellent Location, poor staff, old hotel. Noisy protesters!
The location is great and if that all you require and a bed for the night and your up early then fine. The hotel had been refurbished somewhat but still feeling old and dusty. After my son and I were verbally abused by the bitter loser and his followers that wake up every morning to shout abuse at people and ruin their holidays, I complained to reception at check in and said I hoped this wasn't going to set the tone for my stay. There was no response, no conversation, no explanation, no apology but he did upgrade us to a junior suite on the top floor. the room was nice but not stunning so I think if we'd have had a standard room I would have been very disappointed. the TV didn't work so we were moved to another junior suite, I was still woken up every morning by the protesters but at least my son managed to sleep through it. I just found it odd that the hotel staff never once explained the situation with the protesters, they didn't explain why the restaurant was closed for two months or that there was no room service. They didnt offer a map or any advice of the area, just really didnt want to speak to me. Its like a partially closed hotel. I wouldn't recommend.
| 3 | null |
made or chicago visit just wonderful
I stayed with some friends at the Wyndham Blake hotel, and we found it unbeliebable, not only for the fare-quality ratio, but of the kind and welcoming service.The location is marvelous, nest to the michigan ave, and the golden mile. The service was welcoming and the rooms were large and well-decorated. Really enjoyed the city and the service
| 5 | null |
Fine Rooms, Underwhelming Staff
Pros:
Rooms (suites) are spacious, comfortable, and well-appointed.
Excellent location close to the airport.
Very competitive rates for Boston.
Things to Consider:
Staff has some competence issues.
Called the front desk to arrange a taxi twenty minutes before I needed to leave, but no taxi was called. Front desk then informed me that no taxis were stationed outside, (unlike most hotels,) because of some lingering dispute with the drivers, (lovely.) Cab was finally called, and arrived ten minutes later. Would have missed my flight if I had been cutting it close.
Conclusions:
The taxi issue is enough to make me think twice about booking in the future. You shouldn't have to wait for a cab at an airport hotel.
| 3 | null |
Dirty little hotel
There was hair all over the comforter. Upon closer inspection the comforter and sheets were stained and had holes in them. Even the towels were ragged. Very skimpy on bath products. Room very small. Nice decor overall.
| 2 | null |
Conveniet Union Square Boutique Hotel
My husband and I took advantage of a special online rate of $99/night to celebrate our 16th wedding anniversary over the St. Patrick's Day weekend. The location was very convenient, just a couple of blocks from Union Square at the corner of Geary and Taylor, across the street from the Clift Hotel, which offers one of San Francisco's most unique lobby bars. Catching cabs was easy, as was walking two blocks to a cable car stop in Union Square. We had a corner queen suite with lots of windows. The room was small but clean. The antique decor offered only a vintage armoir with limited hanging space for clothes. The bath was small but updated with granite vanity and tub/shower. Drawbacks to the room were poor quality mattress and bedding, radiant ceiling heat that made regulating room temperature difficult, and worn roll window shades that didn't work easily. All in all, for the reasonable room rate, it wasn't a bad choice for a weekend get away, but it wasn't the quality of other Warwick hotels we have stayed at.
| 3 | null |
A pleasant surprise...
My wife thinks I am a hotel snob, maybe. I booked the Le Parker Meridian because a friend was also staying there. I couldn't have been more pleased. Outstanding service was provided from the moment we walked through the lobby. Our room was ready and very nice with modern decor and a view of Central Park. The hotel was convenient to everything we wanted to do in NY and the subway was a short block away for the trip to the WTC Memorial. This hotel exceeded my expectations and we were 100% satisfied with our stay. The staff were friendly and helpful to two newcomers on their first visit to NY, the bar on the ground floor of the hotel had the best cappuccino, I thought I was in Italy.
Great stay, excellent service and best of all, one very happy wife.
| 5 | null |
Great location - great value!
I booked this hotel thru Hotwire with a great rate but had low expectations. I was very pleasantly surprised with every aspect of this budget hotel. It has a great location in the heart of all the tourist attractions. The room was spotless and the beds were very comfortable. The bathroom was nice and the whole color scheme was very pleasing to the eye. The complimentary buffet breakfast was very elaborate and all the food was fresh and hot. There was plenty of room to stretch out and it didn't feel crowded at all even on a busy weekday morning. There was a nice indoor pool, but we were too busy to ever go. I would highly recommend this hotel for families traveling to Chicago that want a good location for a great deal!
| 5 | null |
Great location, but overpriced overall
I had planned at the onset of my trip that, following my conference in Lombard, I'd shift over to Chicago proper and spend a few days exploring a new city.
I'd booked the hotel for its location downtown; it averaged about $250 per night, rather hefty for a Courtyard. By happenstance, my first couple of days would be the same as the NATO Conference which seemed to be a license to jack up the cost of hotel rooms everywhere; swell timing on my part. The Courtyard had one of the better prices by default.
As for the hotel itself, which rates a six on Marriott's point scale, my initial impression was that the room was not much grander that the one-point-rated TownePlace Suites I had just quitted in Lombard. The room had a similar color scheme to TownePlace: dark red and sunny yellow. The bath had faux brown granite as its splash for additional classiness. The towels were of the same size and quality though - small and thin. While the toilet had better flushing power, the water pressure in the shower was anemic. The bath amenities were of a better grade, being Paul Mitchell in shampoo, conditioner, and lotion. The room furnishings were a bit sturdier than at TownePlace; and at least the TV was better situated across the bed and sitting area and did not present a shin hazard. The closet doors were mirrored. The room had no safe. The Courtyard did not have (and, in fairness, did not list) any refrigerator or microwave in the regular king room. It did have a coffee maker, placed inexplicably in the bathroom. Once again (see - La Quinta Hinesville), ick.
I don't know what views the other three sides of the Courtyard enjoy, but I can say that mine looked straight into the Red Roof Inn rooms across the street. For pity's sake, keep the curtains drawn. Be aware that the narrow streets and surrounding tall buildings means sound travels upwards and it penetrated the room easily. Sirens were a daily occurrance.
Since my stay was brief, I skipped the daily housekeeping. I did notice that the room had some cleanliness issues on arrival: dust on and in the furniture, scraps of trash on the carpet and in the bathroom. The reception personnel and doormen were very friendly and helpful.
I chose this Courtyard for its location in Chicago, and there it delivered without drawback, being a short block from Michigan Avenue in the middle of the Magnificent Mile; go the opposite direction and be on track to the Navy Pier. A Red Line station is a mere half mile away. But Chicago is eminently walkable and the hotel's location was a perfect base to begin an exploration on foot.
Overall, the Courtyard was the best choice for me due to its location and "lowest" price at the time. I was underwhelmed by the room which carried such a premium but I'd still probably stay here again since, compared to other similar hotels in the area, it was not a bad deal for downtown.
| 3 | null |
Another 11 nights at my fav hotel in Los Angeles!
I excitedly returned to Hotel Palomar for business knowing that I would receive the same great service they provide each and every time. They also accommodated the dietary needs of my staff as we held our training onsite. Everyone (front desk, valet, restaurant, housekeeping, banquet staff & hotel management) was extremely helpful during my stay.
If you are looking to be near everything in the heart of Westwood, I highly suggest you book a few nights at the Palomar!
P.S. The hidden cemetery where Marilyn Monroe, Minnie Riperton, Eva Gabor, Ray Bradbury, Dean Martin, Rodney Dangerfield, Merv Griffin, Farrah Fawcett and countless others are buried is less than a mile away.
| 5 | null |
nice room but no valet?
Almost 12 midnight I drive by the driveway and was waiting for someone to get my car. The guy who I think works in the parking facility pointed where to self park the car. I asked if he could valet it for me, he said there is no valet. I walked in and asked the front desk to double check if there is valet. They also pointed me where to self park.
A nice big hotel but cannot park your car at midnight? a bit disappointing.
| 3 | null |
Hostel not hotel
Stayed here for a few nights in July...good points: en-suite room, safe neighbourhood, tv in room, excellent air con close to underground and restaurants/supermarkets.
Points for improvement: clean sheets every night (pretty sure they are just sprayed with air fresher), friendly staff who can answer questions rather than come back tomorrow and speak to..., total cost to be paid on arrival includinging tax, updated beds and mattresses.
Like the title treat this like a middle of the range youth hostel
| 3 | null |
Location, Location, Location
I have stayed at this hotel several times during the past year and it is routinely bustling with a mix of business people and tourists. The bell men do a very nice job keeping traffic moving through the entrance and are always prompt in offering assistance. Depending on when you check in you may have to wait for a few minutes but to Hyatt's credit they seem to do a nice job adding staff in the reception area when needed. This hotel has a grand lobby that is well maintained. The rooms are clean, the linens are of high quality and the feather pillows are perfect for a good nights sleep. With the exception of suites, the rooms are far from grand in size. As a Diamond Member my room was on the Grand Club level on the interior of the hotel with views of the interior lobby.
The key card system at this hotel seems far from perfect. I had to have my keys reset at the desk during my previous visit and could only get the card to read in the elevators sporadically during this stay. (You only need a key in the elevators to access the 12th floor) While I was checking in, the woman in front of me commented that she was in line for the second time during this stay due to key card issues.
FYI -The Grand Club is scheduled for renovations this summer. The current facility is more than adequate and the food quality is what you would expect. It would be nice if they offered some hot appetizers or warm breakfast items. During this visit the Grand Club staff seemed more interested in ensuring that guests belonged in lounge than replenishing food or bussing tables. I was twice asked for my name and room number. Considering the fact that guests must use key cards to access the Grand Club it seems unnecessary to drill guests for name and room number. When the host could not readily find my name on a preprinted list he asked if I was sure that I was entitled to Grand Club access. Not a big deal but it certainly did not make me feel like they valued my loyalty. They seemed to be rationing desserts and did not replace the more popular selections.
The best part about this hotel is the proximity to the metro that can be accessed without leaving the building. It is nice not having to step outside in inclement weather to catch a train. This location is on the outer edge of Chinatown and is within walking distance of dozens of fantastic restaurants, bars, movie theaters, Lucky Strike bowling, shopping (H&M, Macy's etc) and the Verizon Center. The tourist attractions off of the National Mall are also within walking distance. One of the key things to understand is that most of the tourist attractions are collocated with other government buildings. This means that after business hours there is not a lot of activity or entertainment near the museums,monuments etc. The location of the Hyatt gives you the best of both worlds; access to tourist attractions and restaurants
Other hotels to consider in close proximity... the Renaissance (Marriott) has larger rooms, a modern lobby and more impressive food offerings in the concierge lounge. The Embassy Suites is ideal for families and offers free breakfast without status.
| 4 | null |
Stay Away
The hotel is on 57th and 9th, very close to Central Park and within walking distance from Time Square. The lobby itself is below average and you do happen to have a lot of staff available there. The rooms are extremely outdated and in desperate need of a complete makeover.
The internet is free in this hotel but that is a very bad idea. There are times where the network gets so overloaded that nothing works at all. Either restrict free internet to priority club members and paying customers or upgrade your connections. Or at least, offer another connection that is fast and reliable for the priority club members and/or paying customers. Not being able to load google for an hour during the night every night before everyone goes to bed is not really an internet connection.
Noise in the corridors and the proximity of an ice machine to the room was very bothersome. That is specially because the doors and walls are not noise proof. The lack of a fridge in the room was also not good. It would be nice to have a minibar or at least an empty fridge to stock items in it during the stay. The cupboard in the room is just a disaster. The TV is almost ancient, did not know that those TVs still exist.
Some of the staff members are helpful and nice to deal with, the others are just simply rude. The feeling I got was that the place was run by a mafia rather than just employees. Had to reserve a car for my friend to catch his flight since we were advised by the concierge at the time that we need to do that to avoid traffic (on a Sunday!!!) and because we wouldn't find a cab at that time. After agreeing to the time, my friend and I waited in the lobby and made sure the staff there knew we were waiting for the reserved hotel car to pick him up. We were there 10 minutes prior to the supposed arrival time and nothing showed up 20 minutes after the agreed upon time. Went outside and got hold of the first cab within under 5 seconds, and my friend was in the airport in under 20 minutes for half the fare the hotel wanted to charge us for. There was a bit of an unprofessional reaction from the staff in the hotel to that claiming that the car is coming, nearby and that what we did was wrong. The way this was communicated was very bad, in a thuggish way and left me with a very bad impression. Again, the staff member who was upset most was throwing words in his native language not knowing that other people may understand other languages. I let this slide because if this is the mafia the hotel management has hired to run the show for them, I can only imagine what kind of a mafia sits on top. I will by filing an official complaint about this with IHG head office soon about this incident.
Simply epic fail!
| 1 | null |
my lay over in charlotte n c
We Returning From Sandals In Nassau Bahamas On My Way Home In New Jersey,With A Layover In Charlotte NC.Couldnot Get A Flight Due To Hurricane Sandy.Not Having Any Power,We Deceided To Stay In Your Hotel, Until It Was Restored.(3Days From Thursday Nov 1 Till Sat Nov 3 2012.From The Time My Wife And I Registered In, The Staff At Front Desk Were Very Considerate Understanding,Very Professional And Courteous .Just Want To Give a Very Special Thanks To Van Service Guys,Varian,Robert,Carnell.Thanks.
| 4 | null |
Get harrassed and no sleeping in here!
Picket lines are in front of hotel every monring and every night. The unhappy workers (with bullhorn) will chastise you and your children for crossing their line. Hotel is dated and smells musky. Riding the elevators is like playing Russian Roulette. Will it stop? Will the doors open? The room was large but the bathrooms don't lock. Couldn't close the curtains so so no sleeping in. But the strikers are so loud at 7:00am it doesn't matter.
| 1 | null |
Reminicent of an old Motel 6
This is a very basic motel, no frills. It's clean and cheap compared to other motels in the area. One big plus is that it is very close to the airport (surprisingly little noise from the air traffic). I stayed here to pick up my wife who was flying in early in the morning. That worked out well. She called from her cell when she arrive at the terminal and was waiting at the arrival area in the short time it took me to get there.
| 3 | null |
Stay Away
I don't often write reviews but I felt it was necessary. I can't understand a lot of the 4 and 5 star reviews, they must be written by the staff.
We stayed two nights while in Austin and the experience was not good at all. At check in the woman who helped us was curt and unfriendly. She carried on a personal conversation the whole time she was checking us in and when we had questions about directions, our luggage, etc she was rude and short with us. She never even looked up at us or welcomed us to the hotel. It set the tone for the next two days.
The property itself is very dated and hardly deserving of the 3.5 star rating the hotel has. Our room had peeling and missing wallpaper, the carpets were dirty and worn and our bathroom wasn't clean the way you would expect a hotel room to be. Our room faced east but there were no drapes to close the window, so expect to be wide awake by 6am, hardly a relaxing stay.
To top things off our 2nd night we were kept awake until 3 am by a group of drunken partiers on the patio below our room. We complained twice to the hotel staff and they refused to do anything, ask them to be quiet or move back to their rooms, etc. We had an early flight the next morning so it was a miserable night for us. What made it worse was how unpleasant and unhelpful the staff was when we asked for help. They were curt and rude and all we wanted was a little peace and a good nights sleep.
I travel a lot and this was a bad experience. I would never stay here again or recommend this place to anyone.
| 2 | null |
Great Stay
This is a great hotel, but could not believe $50 to park your car! Other than that, the hotel staff and concierge were wonderful. Clean, beautiful rooms and comfortable beds. Loved the atmosphere of the lobby bar to enjoy a glass of wine. We walked to the trolley and took it to Fisherman's Wharf. What a fun town!
| 5 | null |
Behold Bed Bugs and Blaring Noise!
I can stay just about anywhere and get by. However, I am a firm believer that you should get what you pay for. The Fairmont is supposed to be a high class joint, but what I found here was a dissappointment. Next door is the local fire department and even on the 27th floor you can hear the fire trucks going off at what seems like ALL HOURS OF THE DAY AND NIGHT. The local restaurant Aria is a joke with staff that really just doesn't care if you are there or not and the sushi is just not that good for the price. Our room situation was the worst - THIS PLACE HAS BED BUGS! My fiancee awoke with bits on her elbow and feet. The only thing that kept this from the lowest rating was that the parking was free (via online booking) and the location is excellent. But for the cost you can easily get a room nearby and save yourself the sleepless nights and bites. You may need to call the health department after a visit here.
Check out my travel blog for more information:
silandco.blogspot.com
| 2 | null |
Nice night in the city
Very nice and clean British style hotel. All provided. Very clean with everything available. Manager Glen very helpful and accommodating . I enjoyed my first hotel overnight stay in New York City. Hotel is very close to all of the nightlight of the city without being in the main bustle.
| 4 | null |
Good for the budget
Just stayed one night; it was clean enough, but there was kind of a smell in the hallway and the room. But didn't notice any major flaws in cleanliness. Bed was OK, but I had bites all over so can't tell if it was fleas or bedbugs! Couldn't see anything on the bed or my clothes...staff was very good at checkin.
| 3 | null |
Average Westin - Had to move rooms because of the Shower Flooding
Typical Westin and below average service. I had to move rooms as the Shower flooded which was very inconvenient. The next room I was moved to had a very similar problem but not as bad. Clearly this hotel needs to re-caulk their bathtubs.
I also didn't like how room service wasn't served during lunch. The response was " No we don't serve lunch" as apposed to "No we unfortunately don't serve lunch but I can suggest a few places that deliver." I understand if you have to close but offer some options and show some compassion for service.
I also had random minibar charges that appeared on my bill. So frustrating that now I have to call to get them removed as they were tacked on the last part of my stay post check out.
| 2 | null |
Extremely Accomodating & Pet Friendly!
I was trying to find a decent hotel that would allow me to bring my 50lb boxer when our apartment flooded. The downtown Sheraton exceeded my expectations.....great value, no pet fee, and extremely accoomodating. I planned on only staying one night, and was so impressed and comfortable, I stayed an entire week! The only negative I would say is the parking sucks.....valet was completely full on Fri/Sat (it is wedding season) and I had to self park (charges do apply) in a sketchy, underground parking lot. The positive is the elevators are easily accessed, I didnt have to wait on valet, and, I actually lost my ticket, so didn't have to pay the garage fee (which would have been 5 days!)
| 4 | null |
Bugs
This hotel has bed bugs. When calling to complain after I returned home from my trip the manager told me I had the bites before I got there. He said he would go with maintenance and check the room and call me back, he did. He said there were no bugs. I then called the Fire Marshall to inspect the room. They found them. I called the manager back and he said, they found one. I called the fire marshall back and they said they found multiple. He NEVER ONE time offered an apology to me, even after he learned of the bug situation. NEVER EVER stay here.
| 1 | null |
Treated like a King
The Adolphus is an outstanding experience. The staff is extraordinary. They strive to make you feel welcome and special. I attended a business meeting for two days. My room was a suite with plenty of room. The bed was most comfortable. The highlight of my stay was the meal which I had at the French Room. The srvice spectacular as well as the food. Each member of the wait staff was efficient and knowledgeable about the menu. The wine was also excellant. The French room is a destination dinning experience. Carlos was most engaging. He made you feel right at home. He was particularly sensitive to those of us who were dinning alone. I really appreciated the attention. Whenever I visit Dallas, the Adoplhus is my first choice.
| 5 | null |
Great hotel
I was in Denver for the Inforum Convention. The hotel is 100 meters from the Convention center and less than five minutes on foot from 16th Mall, so the location of the hotel could not be better.
The room was extremely nice, plenty of space, very clean, nothing more you can ask. The only minus is that outside the door you could smell what was prepared for breakfast/dinner but not inside the room.
The front desk staff was very helpful (I had a small issue with wifi connection) like all the staff I encountered on my stay (waiters at breakfast or janitors at the main entrance).
The only thing, I believe that can be improved, is the morning breakfast. Not the big choice I expected from this type of hotel (1 type of Joghurt, 2 type of Jam, not much organic). I believe there is room for improvement.
Anyway, I highly recommend this hotel to anyone who is visiting Denver.
| 5 | null |
Poor Service
My stay at this hotel was horrible. The hotel staff provides poor customer service, pretends to speak little english and very unfriendly. The rooms are extremely small with very little space to move around. The management cares solely about the business than the needs of the guests.
| 2 | null |
Small
This is not really a hotel but a hostel, so actually what you get is not worthy the money you pay. Rooms are very small and if you choose, like we did, one with a bathroom, you hardly have space to move. The general impression is poor cleanliness. But there are also somme pros: you are very next to the metro and the staff is kind and ready to help you. So, if you are prepared to accept some difficulties you can try it, but do not expect a great accomodation.
| 2 | null |
Good but not great.
Classic luxury hotel. Good location, good service. Amenities over-priced ($55/day for valet parking). Its iconicity is verging seriously towards being old-fashioned. In need of serious refurbishment. It is also huge, which takes away some of tbe feelong of exclusivity.
| 3 | null |
Amazing
Stayed here the place was amazing. The staff , room everything very nice. Spa was great along with the pool.I enjoyed the room service too. The spa is so nice you can take a shower, everything is all ready for you. You name it they have it available for you to use. So nice not having to pack up all your basic necessities along. Rooms were cleaned and beds folded down. I will be back again soon.
| 5 | null |
Ft Worth
It is a large convention hotel. The weekend we were there it was busy.
Staff very nice and helpful.
Regular room is a bit small.
Everything was very clean and well taken care of.
Room service burger was very good.
Bob's Steakhouse in the lobby was very good.
| 4 | null |
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