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Best Customer Service Ever!!!
I recently stayed for the first time at the Town and Country resort for a conference and was impressed with the amazing customer service that was given to me from every department. On two of the mornings, I had breakfast at the Trellises Restaurant and received spectacular service from Pati. She was conscientious of our time limitations and got us in and out so quickly. I hope that I will be able to return to this fabulous resort someday!
| 5 | null |
Filthy and no wake up call
We stayed here one night when we had a early flight. It was a quick ride to the car rental return, that is the only positive note. The room was very dirty. The bedding had make- up on the blanket, clearly not washed so we decided to sleep without it, the ac wouldn't turn off it was freezing. No sleep for me, Probably a good thing since ourwake-up call never came, and the alarm clock was broken. Didn't stay for breakfast to grossed out.
| 1 | null |
Disgusting bed, hair all over the sheets!
After settling from a late flight, me and my wife are exhausted and ready to go to bed and as we a pulling up the covers, she points out hair on the pillows, as we examine the bed, it was FULL of hair, it was disguting. Mind you, it was almost 1:00 AM. I had to go downstairs to speak to the manager, they sent a house keeping person to "verify" and when they confirmed, they were going to change the sheets. At this point we are so disgusted that we didnt want to stay either in the room or the hotel, We ended up switching room. The first filthy room was facing the street and you could listen to the people walking on the street talking or laughing. The second room was on the back of the building and the WI-FI and cell phone signals were terrible. Very dissaponted.
| 1 | null |
Terrible
This hotel was absolutely filthy. The only thing decent about it is the location. The bed was horribly uncomfortable, the sheets were dingy and stained and I had to sleep with a jacket over the pillow. There was also a dirty and stained couch crammed in the corner that you couldn't sit on, the bathroom sink and taps looked like they had never been cleaned. There were several burnt out light bulbs and the shower head is so low it hit me in the shoulder blades and I am only 5'9". The owner was also very rude and check in took forever because he apparently has no interest in decent customer service. I would never recommend this hotel to anyone.
| 1 | null |
Hotel Food? Awesome
Usually you avoid the restaurants in hotels. Don't make that mistake at the US Grant. Signature drinks in the Grant Lounge ( too little time this trip to try them all). But the best part was the Grant Grill. Natalie our server took excellent care of us ( we were a little worried when we got seated toward the back of the restaurant). Not to worry. Excellent service with a smile. The GM, Alberto even stopped by at the end of our mean for the usually obligatory "how was everything". Difference here was that he stayed and chatted with us for quite a while while we recounted our recent encounters with bears back home. So when you're in San Diego, and even if your not staying at the US Grant hotel, stop by and enjoy a "not so ordinary hotel restaurant".
| 5 | null |
Clean room was not their expertise
A clean comfortable room is usually my only need however unfortunately neither was good at the Sheraton City Center. What hotels supplies their guests with ear plugs? I've stayed at many hotels in my life and I've never been given ear plugs even during a renovation...I would have rather had blinders for my eyes or rubber glovers to deal with the cleanliness issue.
On a bright note, Lisa the front desk associate that checked us in was very friendly and helpful.
| 1 | null |
It is 5 star hotel for us, the best service and best location
We exactly feel it's the best hotel for us to stay 6 nights, the bedding material are 100% cotton, very clean, very soothing and very comfortable, bath-room is very clean, good size, the staff is very friendly and helpful, especially RaJ is excellent, he has great personality, very helpful and good understanding, treats us very generous and kind, we just feel like home, to us, we feel exactly like 5 star hotel, the looking is not as fancy as "5 star", BUT their friendly, kind and great professional skills have made us feel super appreciative and unforgettable. We definitely like to come back again when we visit D.C with more international friends. Besides they generously offer 24/7 FREE great breakfast in the nice, comfortable room, plus FREE internet and copy machine in the lobby, FREE tea and coffee and fresh cookies( cookies for afternoon tea time) .
| 5 | null |
Excellent location excellent value
Got a great rate, very nice hotel for price, its not the ultra modern hotel but is far from the express hotels too. You can walk from this hotel to the Indianapolis convention center to the mall and off to many other locations without ever going outside so the weather will not be an issue.We walked to St. Elmos for dinner and only had to go outside to cross the street and into the restaurant. Parking is over priced you can self park at mall for $20 all night instead of the $28 to have them park it. Starbucks in in lobby and very nice with many nice locations to sit. Champions Pub is nice with good TV's and bar service. Our room was clean, very nice, great TV's, shower was great and lots of room in bath. Bed was very comfy with lots of great pillows. Small fridge in room so bring your drinks and keep them cold!
Enjoy
| 4 | null |
The Most NIGHTMARISH, HORRENDOUS & APPALLING HOTEL
This was the WORST hotel experience I have ever had. The rooms, customer service & all aspects of the experience were appalling. On the ABSOLUTE WORST note, an associate at the hotel "Fatimah Thompson," stole my credit card information and charged $900.00. The hotel mirrors that of it's Dishonest, Dis-trustworthy & Morally-Lacking staff... I don't want this to happen to another person. STAY AWAY
| 1 | null |
Worst Experience EVER!
I am not one to right bad reviews but I have never had an experience like this before so I have to share.
We arrived from Whistler around 10 PM to check into our hotel. We unloaded our bags on the cart, there are four of us with about 7 VERY HEAVY bags total (we were traveling for two weeks) and headed to the counter to check in. While we were walking up to the counter the two ladies in back were looking at us like we were crazy. I just knew something was wrong.
We get to the counter and presented our email confirmation for our two rooms (We had a reservation for two rooms staying for three nights). They tell us they gave our room away and that they do not have any other rooms available. They were sold out and SO IS EVERYONE ELSE AROUND. We did not get a phone call nor an email explaining the situation prior to our arrival so we thought our room was there ready for us. We were livid. We had been traveling all day, we were exhausted.
They tell us that the only place they can walk us to is a RAMADA INN about ten miles away. Tell me why I would stay at a Ramada when I booked a room at the EMBASSY?? Come to find out, it's owned by the same company. We refused to go a two star motel when we had reservations for three nights at a FOUR STAR!!
After an HOUR of looking around for hotels, they walk us to hotel that is comparable to the Embassy about ten miles away.
We load our car again, then we unload at the new hotel, stay the night, load our car up again and then drive back to the embassy for the additional two nights we have on our reservation. We get to the hotel early morning to drop off our luggage so we don't have to lug it around all day while our room is getting ready. We get our luggage tags, CONFIRM OUR RESERVATION, and they we set off to explore the city.
We arrive back at the embassy around 8 PM thinking we can check in take a shower and head out for the evening only to find out they DID IT AGAIN! THEY GAVE OUR ROOMS AWAY AGAIN!!! They had our luggage in their storage room and they still gave our rooms away!!
According to the front desk clerk the MANAGER told them to sell the last rooms because we were not there yet!!!! We showed them the luggage tag and that we had confirmed our reservation with staff early that morning and they told us that they have both our rooms.
Needless to say they had to walk us again!! So here we go again with the luggage.
At that point all four of us were wishing we were not Hilton Honor members because this was just the worst experience we had ever had at a Hilton brand.
| 1 | null |
Great location, lacking a few things
I spent three nights here to try a different hotel. The location is great- Back Bay is the place to stay and it is convenient to everything. My room was tiny- I mean really tiny. I was glad I was the only one in it. It was nicely decorated and I loved the lobby. I did peek in the other rooms around me and they were larger. They were very clean and the maids were very nice. I faced Newbury Street, and I loved the view but it was noisy at night, then construction noise again first thing in the morning. The staff is indifferent- not friendly at all, often they do not respond to a simple hello. As said before, luggage could be an issue depending on which side of the hotel you stay on due to the stairs between. Internet access can be sketchy.
And I, too, had the pleasure of the owner yelling at an employee in the morning during breakfast, then a phone call that none of us sitting there should have had to listen to and then also once in the lobby when he was talking to another man, making fun of a guest. This will definitely deter me from staying here again. And I visit Boston 4-5x a year.
| 3 | null |
Beware! NO security.
The hotel has no outside security cameras. Someone broke the locks out of my vehicle, and ram-shackled through it looking for anything of value.
I spoke with management and they stated they had no outside security cameras and that they didn't have a theft problem. When II spoke with the Police, they stated that indeed they do have a theft problem.
| 1 | null |
Nice hotel in a great location
Have just spent a week in the BW Seaport Inn and found it a comfortable hotel in a good location. We had a terrace room on the 6th floor overlooking the bridge and seaport, the room was large, clean and tidy although the terraces are a little untidy. On the Saturday evening of our stay we had to move rooms as there was a problem with the main door lock, we were moved to another room on the 6th floor that was even larger,this time over looking Peck Slip. TV's have a good choice and HD channels. The wi-fi connection is also excellent throughout the hotel. The only real problem with the rooms is the noisy air cooling, we thought this may have been just our bad luck but it was the same in both rooms and you could also hear this in other rooms. You need to be a heavy sleeper for this not to disturb you.
We never struggled to get a seat for breakfast between 7.45 - 8.00 am and we enjoyed the selection on offer and it was always well stocked.
Staff were always friendly especially Frank who has a great manner with customers and always helpful.
There is a lot of work going on in the area but there is in the whole of New York and the noise rarely starts before 9 and is always done by 4. Once this is finished the area will be lovely and the Seaport Inn will be an even better choice.
As for the area now, there are some great local resteraunts and bars on the doorstep and a great place to stay after the noise, hustle and bustle of the city. If you enjoy walking then this is a great area to stay although the subway is only a short walk.
All in all a good value hotel and we would definately stay here again.
| 4 | null |
The worst, for over a decade
Being Starwood loyal, I have stayed at pretty much every Starwood property in Manhattan (except the Aloft in Harlem).
I gave up staying here almost 10 years ago -- at the time, the Manhattan and the Sheraton Towers were pretty comparable. However, the Sheraton was upgrading its towers one-by-one, so I decided then that if I ever had to stay between the two, I'd go with the Towers.
Fast forward to a few weeks ago, I was looking for a reservation in NYC and the Manhattan had a reasonable rate. I thought that perhaps, a decade later it's got to have changed and I thought it would be a good option.
I was more than disappointed, I was pretty disgusted. I'm Starwood Gold and they gave me a choice between a king room by the elevators or a small queen corner room. I was checking in late at night, so took the king and figured I could deal with the noise. I was in that room for about 25 minutes and the sounds from the elevator were just unbearable, even with ear plugs in.
Unknowing what I was getting into, I switched to the corner queen. On the 5th floor, I walked past the hotel offices and storage rooms to a tiny room. I felt as if I stepped into a motel 6. It had an external radiator, a really tiny bathroom and facing the alley. It was terribly cold and dank.
The next day, the staff did switch me to another room. Slightly better, but was an accessible room. Not sure if they thought they were doing me a favor by putting me in that room. They also offered to comp me 1,000 points for the inconvenience.
Either way, it was too little, too late. I had reserved to stay again at the Manhattan a few weeks later, but after my first night stay, I cancelled the reservation.
Never again!
| 1 | null |
Horrible Service, Dirty Hotel
The hotel NEEDS rennovation...the carpets were filthy, the sitting area in the lobby has head stains on the furniture, and the bar seats are uncomfortable and worn out. Stayed there for 5 nights, and only ONE TIME did a doorman hold a door open for us. The Bartenders at night were rude, did not seem to care, and at times were overwhelmed. Would not stay here again...as Taylor Swift says....ever, ever.
| 1 | null |
Great Location
Just returned from 3 nights at this hotel, I paid extra for a corner room however not convinced that room 2003 was as described however as the room was big enough for our needs I did not query this with reception.
The best thing about this hotel is without a doubt its location - right at the heart of Times Square in the centre of everything, I would stay again but probably wouldnt pay extra for a corner room if room 2003 is indeed a corner room
| 3 | null |
Amigo Spot Cantina and resturant
Very friendly and curtious staff. Kile should win bartender of the year award.
And Rosa, the hostiss. Makes you feel very comfortable and relaxed.
Very close to The San Diego Zoo. Balboa Park. And Sea World.
Only 10 minuites to the beach. And 30 minuites to an adventurous
day in Mexico. I recomend the Kings Inn to all my friends. Wayne L.
| 5 | null |
Great Location
The Hotel rooms are bigger than most New York room I have been in, the décor is not the most current. The rooms are quiet so sleep was not interrupted by the Times Square Buzz.The Bar and restaurant are not very nice. But you are in New York Times Square - within 5mins walking distance you have so much to choose from. The service was not great - I did request a bedding change from feather to synthetic, but it never happened. I would stay here again for the Location. I got the hotel through Price line and got a great price.
| 3 | null |
Manager Should Be Jailed For Stealing People's Money
Please... I beg you... DO NOT BOOK THIS HOTEL AT ANY COST. This is an absolute abomination of a hotel. I have nothing good to say about it. I would rather crash on my friend's couch than stay in this hotel. The lobby makes it appear to be a legitimate hotel, but that is where it stops. The elevator is disgusting and looks like it has never been cleaned. The carpet inside of it looks like it's at least 30 years old. Once you get into the dark and dreary hallway (which I imagine they make dark so you can't see the filth), you begin to realize what you have walked into. Old, disgusting carpets, dirty doors that look like they have been broken into, and peeling walls.
When I arrived in my room, I saw that one of the light switches was taped down (have NO idea why). The light switches were also black with filth. The carpet in the room was some sort of brownish orange, and was so matted down with filth you could not even tell it was a carpet. There were exposed wires hanging out of the walls. The comforters on the bed were wrinkled and stained with filth. I don't even want to know the last time they were cleaned. The worst part was that they make the bed in a way that the comforter is all over the pillows. The walls were chipped and peeling, a chunk of the ceiling was literally hanging by a thread, and the furniture was dusty. The bathroom was just as nasty. The tub was stained yellow and chipped. The shower curtain was moldy, and the toilet looked like one you would find in a gas station bathroom. I didn't want to spend one more minute in the room after I walked in. I had the hotel booked for one night and just ate the cost. I left the hotel and checked into another one immediately. The excess cost was worth not having to sleep one second in this disgusting, sad excuse for a hotel. I really think the building should be bulldozed. Clearly no one in management cares AT ALL about the conditions. This place literally sucks the life out of you when you walk in. Anyone that gives this hotel a ranking over a 1 must be delusional or have zero experience traveling and staying in hotels. I really feel sorry for anyone that has to actually sleep in these rooms. Manager of the Hotel Pennsylvania, I don’t know how you sleep at night!
| 1 | null |
Quaint hotel
The hotel is older but warm and inviting. The doorman are welcoming, friendly and helpful. The housekeeping personnel are fantastic and quick to provide you with what you need. Room service was so nice? Only two negatives. One is that some of the front desk people need to be a little more friendly. Very clean and great location. The second is the pillows. Way too thick and uncomfortable to sleep on. Otherwise great hotel.
| 4 | null |
Top notch service!
I decided to take an overnight road trip to Boston. Since I had never been, I let Hotels.com choose the place and I'm glad I did! The convention center was very busy but the valet noticed me immediately and had me at check in within a minute. I checked in early and no one sighed and rolled their eyes like I've experienced at other hotels. Instead they graciously upgraded me to a harbor view and got me enrolled in the SGP rewards program. Room service was less than a 15 minute wait and I appreciate when I don't have to stop by the front desk to check out. The rooms were clean, the shower was great... I'll be booking with Westin for my upcoming stay in Hawaii because of the great service in Boston.
| 5 | null |
I was not treated well
Check in time is 3pm. We got to our room at 5pm only to find that it was in the process of being cleaned. Obviously the cleaning staff and the front desk we'rent communicating because they sent myself, my wife and daughter up to room without telling us that it wasn't ready.
So we waited. And waited.
I don't mind when a company makes a mistake, so long as they compensate us for it. Why not say 'Hey, we messed up. We're going to take 20% off the bill--anything. All we got was a mumbled 'sorry 'bout that' Really? You're sorry.
No, we were sorry. Sorry that we booked this place.
The rest of the experience was fine. You get what you pay for. It was an inexpensive hotel and the quality was consistent with what we payed.
| 3 | null |
Hotel was nice but the powdered eggs need to go.
The hotel is clean, and the staff was friendly but the breakfast needs some work. I've stayed at a few Homewood Suites and this one needs to learn from the Homewood in Falls Church, VA and cook real eggs.
| 4 | null |
Nice hotel, but smelly room
Hotel lobby was quite nice, with live swans swimming in the fountain and the staff was courteous. The free drinks and snacks made for a nice welcome as well, but the room was less than excellent. First, the room was supposed to be non-smoking but it reeked of old smoke. Yuk. next the bathroom plug did not work and the cover to it was broken and fell off when I tried to plug something in. Lastly, the shuttle worked well most of the time, but one day was about 30 minutes late after telling me they would be right there, but they were very apologetic about it. This was easily forgivable, but the smoky room will keep me from returning.
| 3 | null |
Birthday Trip
The Hotel New Yorker is an old hotel with lots of character and history. We had a great time in New York and it was made extra special by the helpful staff at the Hotel New Yorker. Mohammed who greeted us on arrival at the reception desk was fantastic, very helpful he was aware that it was my wifes birthday having previously emailed the hotel. They organised a corner room overlooking the Empire State Building with some choclates even though the Hotel was full. They were quick to send items to our room even late at night such as tea & Coffee. The Concierge was honest about pricing. The hotel is clean and in good order and not a noisy hotel. They have a diner attached that is open 24 hours a day and serves good food. No swimming pool though. Access to the the main sites from the hotel is easy, either walking or the underground. There is a ticket booth in Time square that sells half price theatre tickets to most of the Broadway shows well worth a 20 minute wait. They have a transport desk that can organise a car to take you to the airport just watch the time of day as the traffic can be terrible. We went to a baseball game 'NY Mets' that was great fun easy to get to, they run faster underground trains to the stadium and ticket prices start from $5 it is worth paying a bit more to sit behind the plate higher up in the stand.
| 4 | null |
a hotel in need of refurbishment
The location of hotel is very close to airport which is the only plus point, as nothing is around in walkable distance and one may need acar to go around. The service is average. We requested for early check at 11:30 AM in as we had come after 16 hours flight but it was turned down saying that the check in time is 3 pm even though we checked in early at many hotels in different cities and in vegas we checked in as early as 7 AM. The reasom given by the front office staff is that house keeping is going on. When we enquired if we could try at 1 pm, the lady at the counter told us bluntly that it is better to check in after 3 pm. The hotel itself is in need of refurbishment as carpet, tapestry, bedsheets, etc have become old. The room itself is ok and one can hear the airplane sounds especially in the higher floors. Infact we got this hotel because of expedia unpublished rate and will certainly not stay here next time.
| 3 | null |
Courtesy Isn't Expensive
My family friends and I had the unfortunate opportunity to stay in this hotel. To begin with the first room we were given didn't have air conditioning - it was broken. The next room they gave us the air conditioning wasn't much better. The room was average, but the price and location was good, so we decided to put up with another air conditioning unit that wasn't working. We basically weren't able to sleep because it was so warm in the room and opening the windows gave little relief. My friends came here on my advice and had requested a non smoking unit for health reason. Their room had such a strong stench of smoke and when we went back to the manager, he said , in a very irritated manner, that he could not be responsible for what people do in the room. We also explained that the outlets weren't working in their room, to which he replied, "If you keep bothering me, I will have to ask you to leave." Now I realize the price and location were good, but I don't think that makes up for discourteous behavior. We asked nicely for the problems to be fixed and were made to feel as if we were problem customers. If there weren't any problems, we wouldn't have had to speak to him, but there were. Courteousness and respect is essential to me when I deal with any company. No matter how inexpensive the hotel is, it is not worth putting up with the manager. Heart O' Chicago isn't the only inexpensive and well located hotel in Chicago and I will never stay there again.
| 2 | null |
Gold Member disappointed
Let the pictures tell you the story. This was a Sunday night stay - i.e. not crowded. I did arrive early but still - anymore I think SPG puts you in the worst room possible and will change it if you complain - but it gets annoying to have to fight for a decent room anymore. Where is the loyalty?
| 1 | null |
Beyond Cheap
I had an early flight out of PHX and needed a room close to the airport. I chose the Travelodge because it was inexpensive and it's location. I wasn't expecting anything much but this room feel far below expectations. I stayed in room 112.
The room cleanliness was terrible. Stains on the carpet, stains on the furniture, stains on the bedding, it was filthy. I arrived after 10:00pm and needed to get some rest. If I wasn't short on time I would have checked out.
The cable didn't work. Upon inspection, the cable cord had been ripped out of the tv and was broken. Instead of replacing the cord It appeared someone had tried to stick just the copper wire from the cable cord into the tv and obviously that didn't work.
Whomever made the bed had dislodged the bed from the built in frame so I had to move that back. I put the comforter on the floor and used my t-shirt as a pillow case because everything around the room felt so dirty.
The bathroom was acceptable and the shower in the morning was fine. However my sleep quality that evening was very poor because I felt so uncomfortable with the surroundings. In hindsight I should have not stayed there and found another hotel. The time and money I saved were nowhere close to being worth it. I will not be staying at this location again.
| 1 | null |
Great, clean hotel in an easy location!
My husband and I stayed here a few nights in May before heading to Las Vegas for work. The hotel was clean and modern, the staff were all very pleasant and the location was excellent. Pretty central to everywhere we wanted to visit. What really drew me to the hotel were the grounds. It was so pretty with a great pool and bar. I don't like that you have to pay for parking, but believe me when I say, every hotel in the area does this. When we checked in, the concierge asked me if I wanted to join an email type club with them, I did and it saved me half on parking. Overall it was a great experience and if I am ever out on the West Coast again, I wouldn't hesitate to stay with them!
| 5 | null |
I expected more
I stayed last summer at Hilton Chicago along with my family. It's a big hotel that should be luxurious, but I thing it's an ok hotel.
I had some problems during checkin. I stayed there durinh Chicago's 175th anniversary. There was a promotion where you should pay 175 dollars a day and have 75 dollars back to spend with the hotel facilities. The front desk girl forgot to consider the promotion. I only discovered when I tried to use my $75 credit. So I complained at front desk and they only considered the promotion apart second day.
The room deco is recent. Good furniture and spacious. Inside the hotel has some restaurants, a Fedex office, garage etc.
In some occasions, the maid didn't clean up the room.
When I did checkout, they didn't include some spenses in the promotion. I had to convince the front desk girl showing in my cell phone the inormations on the website where I bought the promotion.
The hotel has good facilities as a four stars, but its staff is not that good.
| 3 | null |
The Pictures are VERY Deceiving
I booked this hotel through Hotwire so I had no idea what I was getting myself into. I looked at the photos and it seemed to be nice, until we got there.... The whole floor (6) smelled like smoke and urine. We went down to the front desk and they moved us to the ninth floor. It was better but not by much. The beds were comfortable and we OK for one night. I later read that this hotel has had many bed bug incidents. I would never recommend this hotel to anyone. Stay away if you want to enjoy your stay in LA.
| 1 | null |
avoid avoid avoid
We could not find any Hampton Inn close enough to stay at during labor day weekend that still had rooms available, so we had to settle for something else. Bad idea. Hampton Inn has always been consistently great for us no matter where we went for vacation, but La Quinta certainly has not. This particular one was close to where we wanted to go and within budget, but it was just plain bad. I can't tell that the hotel underwent a "renovation". When we went to the lobby, we could smell some sort of not so fresh smell. The check in staff worked like their job is just a job and there is no need to seriously improve. The buildings and grounds are old and uninviting. The room we stayed at looked used and did not feel "renovated". It had numerous floor stains that appears to have been there for a long time and left us wondering how often the bed sheets and blankets got washed. At night, inconsiderate people outside talked loudly at various times during the night, waking us up several times. The bright spot to this location is the breakfast and breakfast staff. Good breakfast and great breakfast staff. However, we will never go to another La Quinta (unless it's the one in Albuquerque).
| 2 | null |
its a "work in progress"
I will stay there again after a few months knowing that the renovations are complete and the front desk staff are better trained or replaced. My room was nice and completely renovated yet still missing the fridge that was advertised that would be there and one could not be found after my request. The bartender was great and has a great sense of humor. Only real issue I had was the rudeness of the front desk staff. I did take time to call the manager and express my concern w/ the manager.
| 3 | null |
could not have been better
We showed up at 11:30 pm with 7 checked bags and 6 carry-ons -- our son just completed grad school and we were moving him back. The doorman jumped at the opportunity and have the entire pile on the way to our room. The first two nights of our four night stay was in a standard room on the 20th floor facing the west. I signed up for and received an e-upgrade to a suite on the 28th floor for the final two nights -- a well-spent $49 per night for a commanding view of Pine Street, Pike Market, Puget Sounds and the Olympics beyond.
Everything was in place and every staff member eager to please us. The property is in a fantastic location for hoofing it about this fantastic city -- five minute stroll to the market, ten minute walk to REI, about an hour of pleasant tromping to Fremont.
| 5 | null |
Excellent hotel, great staff!!
Stayed here during a business meeting off site. Rooms and staff were over the top, wonderful and very friendly. I went to move a chair to table by the bar for a frined of mine stainding there and the staff worker almost fought me to move it herself. Could not be a more plesant place to stay for your visit to the Dallas / Ft. W. area, enjoy!!
| 5 | null |
Really Forgot the Details. So Many Better Choices in Detroit.
I'm a student in a professional program and booked this room at a discount to avoid driving home after a black tie school / alumni event. I booked this before finding out about the onsite hotel deal for our event. I wish I had cancelled this and switched.
The room was beautiful as advertised. I have no complaints about the physical space aside from the minor stains on the carpet and the lack of shower pressure. (It was weak enough to make washing my hair difficult.) The bed was perfect. His and hers closets are a nice touch. The TV remote was difficult to operate and had no sleep timer but nothing serious. The free wireless worked well. Parking was free and easy. Generally the facilities earned the ratings this place seems to be receiving.
And if you show up in a business suit with a 50k plus car you might even get matching service. I wouldn't know.
I phoned the day before to inquire if my request for early check in had been approved. I was told to phone back after 12 noon on the day of check in. I did, but by this point was unable to actually really take advantage of the early check in as I didn't receive enough notice of it to plan accordingly! The people on the phone both times seemed bored and uninterested in my call. I had to specifically ask what time the early check in began after being told it was granted and the person seemed to find this an unusual question.
When I arrived I literally had to hunt for the hotel entrance. The street address side of the hotel has no signs. I found my way in but then had to drive through a parking garage to get to hotel check in. The valet parking was a nice touch. At first I thought I'd accidentally come in a back entrance but I never found another one. Check in was alright. My friend was meeting me at the hotel. I left a card for her at the desk. They spelt her first name wrong (It's not unusual, they just didn't listen to it properly and wrote a similar name) and then had to ask how to spell her last name (also a very common name).
The room itself was beautiful. The shower pressure was poor (I had a hard time washing my hair) and the carpet had a couple of stains. The TV remote was also extremely challenging to work. Beyond that the room meet and often exceeded my expectations. The bed was extremely comfortable and the bathroom was gorgeous with an extra depth tub and separate door to the toilet. They also provide a complimentary "cell phone" for use around the resort. Be careful lifting up anything in the mini bar as you will be charged.
They check room keys for access to the hotel elevators. It's a Casino as well so it's understandable. However they don't do it uniformly and better dressed guests seem to generally skip this process. By better dressed I mean suit or gown, my neat jeans and zip up shirt clearly didn't label me as important enough to be spared the key check process.
We attempted to have drinks with friends back at the hotel/ casino after the event. We were looking for a spot for the 4 of us to sit and chat while sipping drinks. Apparently this was a challenging request. Despite having numerous bars staff were hard pressed to point us to one which was open and quiet enough to accommodate conversation on a Saturday night.
We also had a problem getting a taxi from the hotel. In formal gowns and heels we went down to the concierge and requested a taxi. We were told to go to the main casino entrance and there would be one waiting. This involved one ramp, 3 escalators, smoky environments and general confusion. We had to ask 3 separate people for directions in order to avoid going the wrong way. We then exited to see valet cars and shuttles. No taxis. Down the platform only to get yelled at for going the wrong way and given a vague "over there" for taxis. After weaving between cars we finally got one. Would it really have been so hard for the concierge to have one come up to the hotel entrance?
We also requested a wake up call and late check out. The wake up call failed to wake my partner up, and then was not repeated again until 15 minutes later. It was also automated, which I wasn't expecting for a 4 star hotel. Glad she had left extra time. I had to phone down to ask if my late check out had been granted and was was read what sounded like a form letter saying something along the lines of "while we do sometimes grant guests late check out, we have decided not to do so in your case." I was actually offended getting off the phone. It was definitely phrased that I was not an important enough guest. A simple no would have been fine.
Check out time is 11 am. At about 10:15 I had room service knock and open my door simultaneously. I had not checked out yet! Then when I did go down to check out I was again met with bored unconcerned staff. I wasn't asked how my stay was. I wasn't offered assistance with my bags. I wasn't invited back. I get that I'm young and wearing jeans but really?
The saving grace to my morning was the valet who got my car for me. (approximately 10:30 on Sunday October 28th, sorry I don't know his name). He offered me help with my bags. Engaged in polite small talk and was honestly concerned about the lack of assistance previously offered me. He was hands down the best employee of my whole stay.
The location of the hotel also really is as bad as claimed. I routinely walk around downtown Detroit without concern and had originally assumed I could tough it out for the block or two beyond downtown to the hotel. Upon seeing it we took a cab.
Overall, this hotel ran completely contrary to my experience with Detroit and Detroiters over the last two years. In every other area business I have visited people go the extra mile in order to really earn your business and potentially compensate for the other things lacking due to a poor economy. This place clearly has the money, unfortunately that doesn't buy caring or concern. Spend your money at an equally nice but more deserving location at another Detroit hotel.
| 2 | null |
Poor Hotel
We have just completed a 3 week tour of America and this was the worst hotel we stayed in.
When we arrived they didn't have our reservation, but did manage to fit us in.
Then I had awful problems with the elevator - either there was a fault on the elevator or my room card was faulty, I never found out which. After a 300 mile drive this was the last thing we needed!!
Then when we got to our rooms there was no hot water - it just gets worse and worse.
The whole hotel is very tired. There's a strong musty odour a bit like stale tobacco smoke everywhere, including in our 'non smoking' room.
We only stayed 1 night, thank goodness. There must be better hotels in Denver than this .
| 2 | null |
Having heat would help
This is a "luxury" building that is neglected by the landlord, They have a boiler truck out front instead of heat and some tenants were without heat for 2-3 days at a time this winter. They complained but nothing was done about it.
| 1 | null |
Meh, nothing special
My ho-hum experience here started with the chilly reception we received from the night clerk. You know the kind--they look you up and down, decide you are not worthy, and act like checking you in is a big favor. Normally, I could care less, but we'd just arrived from a long train journey, it was dark and rainy out, we had our discombobulated 7-year-old in tow, and could have used some 'hail fellow well met' at that moment. Publicity boasts about catering to the young uns, but I had to search the website the next day to see what was available for him, and then ask, which put the morning staff in a flutter, because the person who checked us in--I'm looking at you, chilly night check-in guy--should have taken care of it. A much heralded gold fish was brought to our room, which then died. Okay, it happens, it is a living thing, but when we called to have it removed--more 7-year-old discombobulation--we were cheerfully told to put it outside the door, and chirpily asked if we'd like another. I know it's just a fish, but the attitude seemed rather cavalier, especially with a child involved. Yes, they have coffee and tea, but 2 days in a row I had to tell them they'd run out of hot water, breakfast tea, and milk. Don't count on it if you are off to business meetings in the morning as I was. And then there is the nickle and diming that I just can't stand when I'm paying hundreds of dollars for a hotel room--one-ply toilet tissue, big bottles of shampoo and soap bolted to the wall, slippers with a "if-you-use-these-we'll-charge-you-$15" tag attached to them. I moved to the Fairmont, got my slippers for free, had beautiful toiletries and was treated to super-friendly service at every juncture. Quirky can carry you only so far--it shouldn't come at the expense, literally and figuratively, of a comfortable stay.
| 3 | null |
Great service and location...
Candlewood Suites NY City Times Square is located only a few minutes walk from the Port Authority Bus Terminal on 42nd street, but avoids direct contact with the busy crowds that inundate the heart of Times Square and Broadway. The basic room features a kitchenette -- a great convenience to the adequately sized room. The elevators were able to take me to my 19th floor room in short time where the noise of the city became a distant concern. The bathroom and room were clean, but the shower was very basic and hot water was not usually forthcoming (usually had to settle for warm).
| 4 | null |
Good place for a night near the Austin airport
I stayed one night before a 6:55 AM flight from Austin. The staff were quite understanding of such early flights. For example, the breakfast is out well before 5 AM, so people with such early flights can have something to eat. And the breakfast was a notch above others I have seen at similar places; it had some cut up fresh fruit. I was the only person on the 5:30 shuttle to the airport, so they happily waited a few minutes for me to finish my breakfast. I fogot to get a receipt for the room, so I asked the shuttle driver to ask the desk clerk to send me one. It was in my email inbox by the time I got home.
The room was clean, quiet, and had a comfortable bed.
In all, a good place to stay near the airport and one that certainly understands the needs of its guests and accommodates them.
| 4 | null |
Sleep Like A Baby
The Fairmont boasts the biggest rooms in Chicago, which certainly did seem true. It has a huge window so you can see all of town, though like any city I am sure some of the rooms look straight at the building next door or a rooftop. There is a separate vanity section outside the bathroom which was certainly nice for three women. The bathroom is massive and beautiful with a rainhead shower and separate soaking tub along with a nice sink area and of course the toilet. The beds were fluffy and the linens were excellent. It is a soft bed, so for you firm mattress folk, that may be a drawback.
The lobby and restaurant downstairs are beautiful. It's a classic pretty, not necessarily a modern look, but I appreciate that in a nice hotel. It looks like somewhere famous people could sit and have a glass of wine and not be bothered. The restaurant is a sushi place, and while I did not eat there, it is absolutely gorgeous and probably worth trying if you enjoy that type of cuisine.
The location is excellent, a jump away from Millenium Park, the bean sculpture, Grant Park, Art Institute and the cultural center.
The only drawback of the location was that being in the financial district, a lot of the nearby restaurants are chains. But if you look around or even hop a cab, there are lots of excellent local eateries close by, just make sure young heck em out! Pizzano's is near by which had the best pasta I have ever had, and giordonis pizza is right down the street for some classic deep dish (I may be spelling that wrong but it's close and has a huge red sign outside).
This hotel is also really easily accessible from ohare. Just hip the blue line I to town, get off at Clark and lake stop and walk up a few blocks. No need for a horrendously expensive cab ride and no Chicago traffic!!
I would certainly stay here again :)
| 4 | null |
Charlotte Airport Deal
This is an extended stay property that rents a few room nightly at a great price. The room was better than to Holiday Inn I usually stay at half the price. Very friendly,clean and safe but unfortunately they do not take reservations. I stayed there 2/7 & 2/8/2012
| 4 | null |
Great value
This is a very nice hotel and has great free breakfasts and a nice bar area. It is located well and the rooms are very nice and updated. the staff was great and did a good job of helping us out. The parking should NOT be at the hotel- expensive.Took the tripadvisor notes and parked across the street for $5 per 12 hours. Try it, you will like this property.
| 5 | null |
Frustratingly Sloppy
Just arrived back from our stay at the James Hotel in SoHo.
The majority of the staff at the James are terrific: courteous, friendly and knowledgable. Michael Daniels on breakfast service was particularly professional and took the time to engage with us about our trip. He clearly has a thorough knowledge of New York City and its best venues and locations. The James would possibly make better use of his skills as a concierge (this position seemed to be hot-desked and was hit-and-miss in its quality). This wasn't a major issue for us, though.
The big issue we had with the James was that when it was good it was excellent, but when it was bad, it was diabolical. I have honestly never experienced such a resentful attitude from hotel staff. There were only one or two bad staff members on the James team, but they completely nullify the best efforts of their colleagues. The rest of the James staff have every right to feel cheated and betrayed by this ruinous minority.
The cleaning and room service was shocking. Dirty cups left to pile up, consumables not replenished and the worst possible attitudes. We had to call downstairs EVERY DAY of our stay to tell them things were dirty, missing, not replenished, unfinished etc.
On one occasion, guest services brought two clean cups after we informed the hotel that we had no clean ones as the dirty ones had not been cleared.
When they arrived, we had this little conversation at the door:
Us: "Can you take these two dirty cups for us?"
James Staff (already walking away): "No. You have to call room service for that, I’m a houseman".
The tone of this member of staff’s voice was unnecessarily forceful and resentful.
We made a complaint to the manager of the hotel about this, and she was very apologetic about the shortcomings and the rudeness of her staff. She promised us that all of our needs would be catered for the rest of our stay. Unfortunately, the lack of care and attention to detail continued to the point where we became bored of ringing for a breakfast order form and telling them that they hadn’t cleared away our breakfast cups and replenished the tea and coffee.
This, in addition to the shower knob missing from our shower and a blocked sink when we arrived (which were quickly and efficiently rectified) only highlighted that more attention should be spent on the housekeeping.
The view from Jimmy's bar is terrific and it's worth going up there before 9pm (before the crowds arrive). But it's not enough to justify a stay at the James.
So, we can’t recommend the James and we won’t be going back because it’s just not worth the risk. Lots of terrific staff (as I stated earlier) like Felix, Christopher, Nicole, Michael Daniels and others. I just feel bad for these people that they have colleagues that are severely jeopardising their hotel’s reputation.
Finally, charging $40 for a rollaway bed for one of our five nights, that we never requested may have just been an honest mistake. Check your bill at the end of your stay, just like we checked ours, so you don’t pay extra.
It’s OK trying to be the coolest hotel in town, but they really need to get the basics right first.
| 2 | null |
OK Hotel, Scary location
Its clean, and spare, no carpeting in the room, or A/C ( but a fan in the closet if you need it) Small bathroom and an elevator that reminds one of an upright coffin. The lobby reminds one of a movie set in a low budget thriller.
It's not the hotel that s a problem, its the location. Farrell st has more than its fair share crazy people and what I am guessing to be alcoholics, drug addicts in various stages of recovery. While they seem to be harmless but loud, it only takes one to make a tragedy. I'd take a pass until the area cleans up a bit
| 2 | null |
Never disappoints
This was our third stay at The Affinia Gardens, this time in a one-bedroom suite. Again, the accommodation was very spacious, well-equipped, clean and comfortable.
Although it's unfair to single out individual members of staff, Kris is extremely knowledgeable and helpful. Nothing is ever too much trouble for him.
Just one caveat, I cannot understand why a hotel of this quality and which charges these prices, does not provide free wi-fi throughout the hotel. Not only that, but the price charged is so high as to be beyond even consideration. There is now free wi-fi in the lobby area, but this is 2012 for goodness sake, wi-fi is no longer a luxury.
We are already planning another trip to NYC and we are unlikely to look further than The Affinia Gardens for our next stay.
| 5 | null |
Very nice hotel, close to Beale Street
I was pleasantly surprised with this hotel and its location when we arrived in Memphis. My girlfriend got sick on the way down so we spent a good amount of time in the room and she kept saying "At least we're in a nice, clean hotel". I ordered room service from the TGI Friday's downstairs which I'd take over most room service food. The staff was courteous and helpful.
If I had to complain about something it would be that you could hear either the elevators or machinery outside of the hotel. I couldn't tell which it was. It was noticeable, but not loud enough to keep us from sleeping or to wake us up. Also, since I spent that first night in the room, the TV picture quality was not that good. It was dark and washed out, so I'm knocking a point off of the room specific rating.
All in all, it was the best value we could find and we were really happy with the hotel itself. I'd definitely stay there again.
| 4 | null |
Nice manager and a good place
Economy Inn.It was a good place too live for 4 night.
It is right next to golden gate bridge and Final Art. And the sea.
Big and clean rooms with microwave and fridge.
Perfect location, close to transportation and good restaurants.
The Management was very friendly and helpful. Free parking and good price. Free wireless internet Access
| 4 | null |
Rude night clerk, I didn't have such a great stay...
as most here gloated about.I stayed here as part of a 30 day rail journey. The night clerk needs to go. He had no customer service skills or patience. Just not the line of work someone of his temperament should be in.
The place is not as clean as everyone here says. I killed a roach in my nightstand drawer. Yes, it is cheap and out of the way of the city but just be forewarned.
| 2 | null |
The opposite of a NYC view
At check-in time I was told that even thought I'm a Platinum Starwood member, I would be much happier in a king room with a park view on the 31st floor, than a junior suite on a lower-level. Not so. Starting at 6:45am, there was incessant banging and clanking -- so loud, that even my Bose noise canceling headset failed. So loud, that I needed to take a work call on the toilet with the door closed.
At 7:00 I opened the blinds to find 15 hard hat wearing construction workers staring into my room. On the 31st floor! Oh, and the park is completely blocked by the new structure. See accompanying pictures.
There's no way I'll stay at the Le Meridien again -- far too many excellent hotels in NYC to bother.
| 1 | null |
DO NOT STAY HERE. Awful Customer Service.
First off, this reservation was made for my employees. I made the reservation and they screwed it up. I was CONFIRMED in a room with 2 queen beds over the phone with central reservations, for 3 nights and I was sent my confirmation as usual. I am a usual customer of this hotel and I will not stay here again. Once my employees arrived, they were told that the reservation was only for one night, although it was confirmed to me that it was for 3 nights. The first night they were in the room they were supposed to have, with 2 beds. I called the central reservations back and explained my problem and he quickly put them in another "CONFIRMED" room with 2 beds for the remaining 2 nights...well, my employee called me this morning to tell me they put him in a room with one bed, despite it being confirmed to me they were in a room with 2 beds. I called the central reservations back and they opened a claim for me, and someone is supposed to call me back...but now, even though it is the hotel's fault & not mine, I can not cancel my reservation, even though it is for something that is NOT what I was told I am getting. AWFUL SERVICE, DO NOT STAY HERE...and this is from a usual customer.
| 1 | null |
There's way better out there
I worked in hotels for 15+ years from maintenance to management and all points in between so I REALLY give hotels the benefit of the doubt. This hotel unfortunately is terrible. The first room they gave us was occupied! There was a soap wrapper and A LOT of hair behind bathroom door. A/C controls did not work properly, high heat was actually A/C. Carpet needs to be replaced, cleaning won't help it. Nasty comforter, the coffee maker had the guest before us coffee in it. They said they would move us for the 2nd night. They didn't. The second night, it was prostitute central. Blatant, beyond obvious. We put a chair up against our door and hardly slept. The third night was a free night using our hotel points. We left anyway knowing we would lose those points.
| 1 | null |
Needs a cleaning!
My husband and I stayed one night in June 2012 at this hotel. The room was desperately in need of a thorough deep cleaning. Dust, dirt in the corners, and overall upkeep was neglected. I completely unmade the bed to look for clean sheets and mattress. Mattress was stained, with a very thin mattress pad cover. Sheets were clean, towels thin. It was cheap, but I would not stay here again because of the deferred cleaning. Even if a room is next to free, I can't get past dirty.
| 2 | null |
Avoid at all costs
Trains run ALL NIGHT immediately adjacent to the hotel. These later trains are often freight, making noise like a war zone -- loud bangs, squealing brakes, and crossing bells. The bells literally went for hours on end. There is nothing the hotel could do but tear down and move to make this place inhabitable.
Not a bad property otherwise, but not very clean, especially in the hallways.
| 2 | null |
fantastic stay - this will be my go-to hotel every time i am in houston
my husband, 1yr old,and I just returned from a three night stay at the Hotel Granduca. Wow what a wonderful home away from home. We chose the hotel because we needed a kitchen and a separate bedroom and were so impressed by the size, the warmth of the decor, and the sheer hospitality of the staff. First off the hotel is in a great location - for not having a car, it is very easy to eat, dine, and shop right there in Uptown Park. Secondly the staff, from valet to housekeeping, really were wonderful at accommodating us - for example I asked to have a crib in the room and upon arrival the pack and play was all set up with sheets and baby toiletries (which i'd forgotten to pack anyway). Everyone was gracious to us; the maid service would even clean her sippy cups! I was touched and very impressed by this level of service. Sounds small but with a baby these things can be extremely helpful and thus memorable.
We stayed in an Executive Granduca Suite (not sure what distinguishes one from the other.) These suites have balconies and the kitchen has everything u need including an ice maker, dish soap, sponge, utensils, wine glasses and opener, etc. Even a butcher block of knives and paper towels. So nice to not have to think about packing and/or hauling these things. There is no oven or dishwasher. The suite also has an enormous walk in closet. Very useful. I often sat in there to get ready everyday and keep our mess out of the way. Includes robe and slippers. Nice touch and less things to pack! little added details like a selection of books to read, beautiful colorful coffee table books, endeared the Granduca to me so much and made it hands-down our new place to stay when we come to houston for work. Especially with a family. As far as rates, yes it's a little more expensive but i still felt it was a good value for a suite especially with the added perks of the ambiance, the convenience, and the very attentive staff.
| 5 | null |
Place of Home lesss people after 10 pm !!!
I checked in 5pm at that time everything was OK,but i 10.15 pm i see someone was looking in side of my room from window after that i called front desk, no one answer. 15 min Later i went to office but no one is at office. I feel unsafe over there. I don't recommend this hotel to anyone.
| 1 | null |
Dated room, but nice in general
The Sheraton Chicago is very nice, conveniently located, and ultimately is clean and comfortable (which are the biggest things to be concerned about for me). The room, and particularly the bathroom, were somewhat dated and could use some sprucing up. For example, the shower still has an old fashion "clothes line" metal fixture for a shower curtain, that isn't being used. There was rust around the shower rod, etc. The hallways were very dark and rather dated as well. Other than those kind of minor things, I found this to be a nice hotel. There is a large lobby area with quite a bit of seating, which is convenient for meeting others, and having a place to gather. One thing I was very unimpressed with was breakfast at the restaurant - limited selection and ridiculous prices ($60 for 3 people - 2 bowls of oatmeal and one egg white omelet). Save your money and go a block up to Dominics grocery store which makes delicious breakfast sandwiches to order for $1.99.
| 4 | null |
worst hotel we have stayed in.
simply the worst hotel we have stayed in, No facilities for making a drink, we were told we could 'buy one' if we wanted one. We asked 3 times for an extra pillow, we had 3 for two of us. The staff were rude and very unhelpful. The entrance and general seating areas were a shambles, with last nights debris still on the tables at 12.noon!! The toilets in the lobby were locked so you either had to wait and ask for a key from concierge or go up numerous of flights in the lift, the ladies was in a poor state as well. We had the ventilation system shaft out side our window which made such a noise that we couldn't sleep.Only thing going for it was location. Will definetly not stay again or recommend to any one.
| 1 | null |
Wonderful experince
If you want a clean spacious room, kitchen, good bed and shower at an affordable price this is your place. If you want a workout room, a mint on your pillow, room service and a swimming pool, this is not your place. The manager went over and above "her job" to make sure we were comfortable and had everything we needed.
| 5 | null |
Excellent Location and Property
The Boston Sheraton is a great business hotel, having a perfect location being in the
center of 2 large shopping malls, Newburry street etc.
Rooms are very comfortable, clean and most of the rooms have a great view.
Direct acces to shopping malls which enables you to dress light.
| 5 | null |
You pay for the location if anything. Service is poor
Positive: A nice touch was the fruitplate for our honeymoon in our room and that we got a room on the 29th floor so we had a good view. Concierge Service was nice.
Negative: We were staying at Sofitel in Munich and Berlin, Germany before, i have to say its a total difference, the rooms at Sofitel NY are not as close luxurious as the ones in Germany and the staff is not very warm and welcoming (for instance when i arrived in my wedding dress on ,no one was there to open the door). All you pay for is the view, definately not the room. Beeing that we live in NY and have the view all the time i wish we wouldve picked another hotel! Saturday we were out of the room until 4 or 5 pm and when we came back the room was not cleaned (we didnt leave the Do not disturb sign on!). I work for hotels and this is not acceptable for the price we paid (about $420 a night)! Later an attendant came we told her to fix the room at 8 pm, but then we went out at 6pm and i told the Front desk clerk to clean the room right now instead of 8pm. Well, when we came back nothing happened. I had to call front desk again and then finally the maid came up. This shouldnt happen and i dont think Sofitel NY can meet the Standards of Sofitel Europe. Another thing is that we tried to call the front desk and housekepping and could never get a hold of anyone, the only one we got on the phone was the concierge. Its very upsetting for us because it was our wedding weekend and we expected to have a good experience since we trusted the Sofitel Brand... Definately will not recommend this hotel.
| 2 | null |
Far below Par
1. The room had a distinct odor of mildew and there were several places where the wallpaper was peeling off the wall (see attached pictures).
2. The shower tap leaked and the water pressure was very low.
3. The TV was very old and the picture was not clear.
4. The wireless high-speed Internet was anything but high speed. As a professional network engineer, I recognize this as uniformly insufficient capacity for the traffic load - or deliberate bandwidth throttling. It made for very slow business communications with my office and colleagues.
4. The additional parking fee was $45/day. This was not competitive with other hotel and public parking facilities in the immediate region; it was 20 to 60% higher.
5. The parking garage had several places where water was leaking, but the weather was uniformly sunny and clear for the entire stay.
6. I ate in the restaurant for breakfast once. The pancakes were NOT light and fluffy or accompanied by warm syrup - as was advertized. They were small and rubbery, and the syrup was dispensed in cold pre-packaged Smuckers plastic containers. When accompanied with the luke-warm coffee, this represented very poor value for the $21.00 cost; McDonalds does better.
| 1 | null |
Excellent Hotel
Great Hotel, Great Rooms, very friendly staff, Great location easy access to 1-10 and airport isn't very far away, breakfast was great, had a variety of good to choice from. I will definitely stay here when I go back to El Paso.
| 5 | null |
Great Location; minor details stop this being an excellent hotel
We flew in from New York on an early flight and arrived before 11am not expecting to be able to check in for a couple of hours but hoping to be able to leave our luggage.
We were pleasantly surprised. Not only did the receptionist check us straight in, she gave us a King room when we had only booked a Queen. It was absolutely great. Loads of space, really comfortable bed and even space for a lounger chair and foot rest. The decor is modern and spotless.
There are 2 things that let the hotel down for me – and stopped me giving it a 5 star review:
1: The elevators – the hotel has 22 floors and 3 elevators. For the 3 nights we were there, an elevator was out of action at some point on each day. This obviously resulted in wait times. A couple of times it was actually quicker to walk down (from the 17th floor!) than wait for an elevator. Not ideal – especially when people have luggage.
2: The bathroom – it wasn’t even on the small side, it was tiny. I’m definitely not tall at 5’3” but the shower head was only just high enough for me. The sink was tiny with no space for toiletries.
That apart, the hotel is really in a great location – all of the main attractions are within a 10 minute walk, the Magnificent Mile, Navy Pier, Millenium Park – you can reach them all on foot.
The free wi-fi in the hotel lobby is a great addition.
Get the elevators and the bathrooms sorted and this is a fabulous hotel. Even as it stands at the minute, for the rate and the location, I dont hesitate to recommend it.
| 4 | null |
Best so far for my experience in NYC
I've stayed in various hotels in NYC but this is the first one ever that I want to come back and stay at the same hotel. It's not just the location that is strategically across from the Penn Station, but also within walking distance to everywhere else. 5-10 mins to Times Squares. We even walked to Fao Schwarz (tiring but fun). We stayed at a guest room (double bed). Bathroom is very tight but clean and modern. The room is nicely decor with a cozy bed. The only drawback is that the outside exterior is not as nice as shown in the hotel website, but everything else make up for that lack. We also booked our walking tours from the concierge. There's also a nice breakfast/lunch place, next door from the hotel, Fresh & Co, which we ate there every morning. We tried Niles Restaurant one time for dinner, pretty good. For a very busy NYC traffics, we didn't hear so much noise from the 14th floor. Overall, it's really good experience and would love to come back.
| 5 | null |
June Trip to Washington, D.C.
I was recently part of a group working in Washington D.C. for a week. We all stayed at the AKA and we were extremely happy with the hotel. The rooms are very spacious apartments -- just lovely. Very tastefully decorated. The hotel is very well located, a block from the World Bank, 2 blocks away from the White House and other tourist attractions; Also quite a number of good restaurants within walking distance. Of course, for us it was great since our office is around the corner. In sum, personally when going to Washington, D.C., whether on business or pleasure, I wouldn't think of staying anywhere else but at the AKA.
| 5 | null |
Bad for the brand
We arrived and thought the location was great and checked in with pleasant front desk staff. We were also happy to have a Starbucks in the lobby. Our stay went downhill from there. We got to our room - it was a mix of dark yellow walls, maroon velvet couch, old curtains coming off the rails in some parts that let a lot of light in while trying to sleep. Old peeling wallpaper in the bathroom, old carpet, broken lamp, an engineering power bar sitting in the middle of the floor. These are all things my husband and I just rolled our eyes at, not real problems, just trying to give you a picture of our room.
These are the issues we had with this hotel:
-Extremely loud and inefficient heating/cooling system
-TV didn't work, maintenance was willing to try and fix it but at this point we had already gotten in to bed and didn't want them in our room
-They charge for Internet
-They charge $12.00 to use the fitness center, which is only equipped with cardio equipment
-*******The windows were being cleaned and there was no notice of this sent to us, all of a sudden there was window cleaners banging our windows staring straight into our room. Letting us know to keep our curtains drawn would have been a good idea.*******
-*******We had the "Do Not Disturb" sign on our door. Despite this sign the cleaning lady knocked, then proceeded to try and open our door only to make a huge bang against the security lock, then realizing we really meant "Do Not Disturb" left a note saying she tried to clean our room. Then a few minutes after this CALLED our room and left a message saying she tried to clean it! All of this while we were trying to sleep with our "Do Not Disturb" sign on the door.*******
The best part of our stay here was the quick and easy checkout.
We actually had the Intercontinental booked in Hong Kong for later this week but cancelled and booked a different hotel due to our stay in Chicago. We will NEVER stay at another intercontinental again, they've lost us.
| 1 | null |
Modern, clean, reasonably convenient hotel at decent price
My wife and I were in Baltimore to see some baseball games and tour the city with friends. I booked the hotel because of the location and the reasonable rate.
The hotel turned out to be a bit further from the Inner Harbor than I anticipated (about 3/4 of a mile and just over a mile from Oriole Park) but my wife and I are walkers so did not mind. The immediate neighborhood is a little seedy and we were a bit uncomfortable walking at night. However, just in front of the hotel is a stop for the "Charm City Connector", an intersecting system of three bus lines that run all through the down town area and a bit beyond. The buses run fairly regularly (every 15 minutes or so) and are used by both locals and tourists. The buses are FREE and quite convenient. My wife and I used them to tour the city and enjoyed the experience very much.
The hotel is close to Little Italy: good Italian food reasonably priced for the most part.
The hotel itself is clean. The decor is modern and the rooms are laid out in an unusual but interesting fashion. When we arrived at our assigned room, we discovered someone making repairs to the bathroom who told us it would be a while before he was finished. We went back to the desk and informed the clerk who seemed a little surprised but was quite polite and got us another room right away. Any other contact with the staff was pleasant. Our new first floor room proved to have a little bit of street noise now and then but it was really not a problem. Breakfast was OK and the breakfast room comfortable enough. The beds were comfortable, AC was good, and we slept well.
There is a small workout room with three macines all in working order. Wifi and computer access in the lobby.
Overall, a good experience. We would stay there again.
| 4 | null |
best standard yet!
I had a great time here. I got a suite on the top floor beneath the pool party it was fantastic. Jessica was working the front desk and was very helpful. The beer garden on the roof is very nice also if you enjoy good german beer. Ive also stayed at the standard in New York but prefer this one much more. It is a younger crowd on sundays when the roof top pool party is going on. The rooms were very modern and the bathroom was huge. Some of the best times of my life were here.
| 5 | null |
First Anniversary Pampering!
While making the reservation, I mentioned this visit was celebrating our first anniversary. We were upgraded two tiers to a pretty suite and were surprised with bubbly and a cake in our room!
The room was truly gorgeous, absolutely spotless and very comfortable.
Great location.
We loved our stay and wished we could stay longer than one night.
| 5 | null |
Excellent Hotel
Superb hotel. Location is very good, walking distance to all uptown areas. Staff are extremely good and willing to help. We stayed there during hurricane Sandy and cannot say enough about how good the staff were during the difficult time, hotel was full but the hotel is so well run and friendly it did not miss a beat. Rooms were comfortable and well designed. Galley on each floor was great, had a fridge in there where you could leave leftovers and was always there the next day. Would stay here again and would recommend it to everyone.
| 5 | null |
Great hotel
Our first time at the Greektown Casino Hotel and we loved it. We were there during the week for a Tiger game. Parking was free and easy, $10 free casino money each and free breakfast. We stayed in a standard room and it was very nice and clean. Beds very comfortable and I can't say enough about the friendliness and availability of staff to answer questions. We had a beautiful view of the river from out window. The People mover is right out side the door and takes you within a few blocks of Comerica Park.
We didn't smell smoke in the hallway or our rooms as some have mentioned. The free breakfast buffet was very good and plenty of selections. Paid $129 and for the first time in a long time felt like we got our monies worth.
| 5 | null |
Good Value For The Location. Not Top Tier
I stayed at this hotel for a week while attending a giant convention at McCormick Place the week after Thanksgiving. Virtually all of the hotel rooms in the city get reserved for the conventioneers, and I chose to stay at this one because it's one of the closest hotels to McCormick place, and the shuttle buses go directly from the Hilton next door to McCormick place with no intervening stops.
I was pleased they they honored my request for a room far away from the elevator for a quieter sleep.
This is an old hotel that has been mostly upgraded to contemporary standards. The heat is on all the time and you adjust the room temp essentially by adjusting the fan speed. . There's a window you can open, and in fact the weatherstripping was nearing the end of its life span, and the window was open a crack all the time. Not good for a place that's trying to sell itself as a 'green' hotel.
The rooms are adequate but not luxurious. Nice desk to work at. The freebie internet is slow, but you can get high-speed for around $9/day. The slow internet is OK for checking e-mail but forget about downloading files or photos. It was around 35kB download speed, compared to about 175KB I have at home, and even that's a bit marginal. The slowness got tiresome after a while, which I guess is sort of the idea: they want you to shell out $9/day for the higher speed internet.
The room had a big-screen TV with a zillion channels.
I always tear the bed apart whenever I enter a new hotel room to make sure there aren't any bedbugs and saw no evidence, using a high-intensity LED mag-lite. The bed coverings are white too which would allow easier detection. Kudos to the management!
The bathrooms are set up so that the sink is separate from the shower/commode room. there's no ventilation fan in the bathroom, at least that worked, so the whole room got steamed if you took a hot shower and didn't immediately close the bathroom door after exiting the shower. The shower curtain was falling apart and the floor got soaked from every shower I took. A tile was missing in the bathroom. The bathtub drained slowly but was never actually stopped up. Other than these items the room was up to par and generally non-shabby.
Check-in and out was a snap.
Location is great. It's about a 10 minute to the Art Institute, and a little more to Millenium park.
There are about 10 or 15 places to eat within a 10 minute walk, mostly on Wabash which is the next street over from Michigan away from the lake. I recommend Thai Spoon at 601 S. Wabash and 11 City Diner at 1112 S. Wabash, the later for a New York Jewish Deli experience.
I didn't avail myself of the shuttle service they have or use the athletic facilities or the pool.
All-in-all, a good value for the locale. Just don't expect the Ritz.
| 3 | null |
Everything posted on-line is true!
We chose this hotel strictly based upon on-line reviews and the reviews did not fail us. I had great email communication with the manager and in person the staff was very welcoming. We will definately consider this Super 8 for any return trips to Austin.
| 4 | null |
Perfect location for the waterfront
We've stayed here on a number of visits to San Francisco and it does the job well.
The rooms are spacious and clean, though a little dated. The facilities are good in the rooms not that you'll like spend much time in them. The beds are comfy and we slept well during our stays.
The bathrooms are basic but clean and have a good shower.
The breakfast buffet is pretty gruesome in terms of quality of food and selection but you get used to picking through and finding something. I couldn't eat like this everyday though - it's kind of what you expect in the US but coming from the EU it was really far from what we were used to being served, particularly from a quality point of view...
The hotel location is perfect for the waterfront in that you can be by the water in a few minutes walk. There are plenty of bars near by but generally its better to head into North Beach for food since the water front is exactly what you normally get where tourists are found; expensive and inedible. The hotel is also very close to the drop off and pick up for the city tour.
One of the nice features of the hotel was that having rented a bike for 24hrs, they hotel happily let me store it in our room over night so I could use it the following day. This was unexpected but very appreciated. They were also pretty good with getting us cabs and an airport limo etc.
The hotel is definitely overprice for what it is but so are all the hotels in this location. Overall we have always had a good stay here and I'd recommend it to others.
| 4 | null |
NOT WHAT IT USED TO BE
My husband and I were married here and return to California every few years and have always stayed here. The room was dirty with trash under the bed from prior guest. They have closed their work out facility. It is no longer free to have guests swim in the pool. If you are staying there is it free but my mother in law who is 90 would have to pay $10 just to see her grandchildren swim, even if she is not using the pool. Parking used to be free and is now $11 a day. We will not book this hotel again.
| 2 | null |
Back packers would avoid this place
Only 3 blocks from Times Square this must be the crumiest in lower NYC. The canteen (not restaurant) was crowded, Paper plates, plastic cutlery. When you finished breakfast, when you finally got a seat at 12 inch ledge, you had to take the garbage to a bin. Cost $320 / nt. Manhattan Hotel on Manhattan Avenue - a chrome and Marble edifice - guess ?? $320. How any agent could place clients in the Hotel @ Times Square proves they do not know what they are selling. Try a little research or look at Tripadvisor
| 1 | null |
The worst experienced hotel in the USA!
We had booked a room Royal Palm a month in advance for 129 which was already charged, and when we arrived to check in, the front desk person's Albert told us there's no room available but can put us to Royal Garden room for 119 with free parking. We told him we want our original booked room but the guy insisting there's no room available as they're fully booked. Since we only intended to stay one night for the Music Convention the next day, we opted to stay. We drop our luggage in the room and went out to grab a bite to eat and when we return to the room to rest for the night, the carpet was all wet. I called the front desk to complaint and it didn't go anywhere as the front desk person want to send a person to clean. We keep telling them the room is wet on the carpet and it's unbearable. We decided to walk to the front desk and talk to one of the front desk person's Lupe Lopez. We told her our situation, she insist housekeeping can clean the wetness. I ask her so you would expect all four of us to wait outside of the room at 9:30 PM for housekeeping to come and blow dry the room? Does that look like a way you want to treat your guess? How would you feel if you check in a hotel with your family in a same situation? She responded there's no other room available and she would not know what to do...do you want to check out? What kind of service is this if you call yourself a "Resort". I requested for a manager and had to wait for an hour for my turn because there was several guesses that had complaints as well. When Kyle came to my attention, he said to give him a minute to see what he can do...which turn out 15 minutes later he had Lupe give me another room.
I had to write this bad review in hope they changed or simply stay away unless you like to be treated badly like I did and lied to in front of my face.
Totally a really bad experienced with this so called "Resort".
| 1 | null |
very disappointing!
I booked this hotel based on the tripadvisor reviews. I had read a couple of negative reviews about the cleanliness of the hotel, but decided to disregard them since the majority of guests seemed to be happy with the hotel and it is ranked high on this website (which I use all the time for all my trips by the way, I have been using this website for many years).
This hotel was not clean. When we arrived, my friend and I went to the room we were given. The prior guest's glass of wine (or whatever it is they were serving at the hotel) was still on the table...his receipt was there as well. The bed looked half made and it just wasn't ready. The gentleman at the front desk apologized and tried his hardest to make things right so with his manager's approval moved us to a suite. We thought that was very nice and at the time were very happy. However, when we arrived in the suite it was dirty too. The rugs had stains in them (looked like there had been several parties in the room). There was so much dust and dirt in the hall along the walls...the cabinet, which held a few glass items, had a broken sculpture of some sort laying in it...the soap dish (plastic by the way) was chipped and cracked. Needless to say, this was not a top-rated hotel by any means and I have stayed mostly in top-rated hotels everywhere I go. This was average at best.
I asked to speak to the hotel's general manager and when I did (and brought him up to the room so he could see all this for himself), he never actually apologized. He told me that this suite had not been ready at the time it was given to us. So why would they give it to us??? He did have housekeeping come to clean, but it was all a bit too late. By the way, the dust and dirt along the walls was had piled up for a long time, you could tell, it wasn't a one time not being cleaned deal, it was a "this hasn't been cleaned in weeks" deal.
By the way, if management is reading this please take my suggestions...clean your hallways in front of the elevators (they were dusty and dirty), remove the stains from your carpets and take pride in keeping this hotel as clean as possible...since most guests care about cleanliness when staying away from home, thank you.
The hotel's location is good...it's away from the downtown city noise and by the river which was nice.
| 3 | null |
Met expectations and dealt with the unexpected
We stayed at the Pan Pacific Seattle for a friend's birthday weekend. After arriving late on Friday night we were efficiently checked into our room (3rd floor) with an excellent view of the Space Needle. I have read reviews that speak about the noise of sirens at night, with the windows shut it wasn't very noticeable, the second night we had the window open and there are some sirens throughout the night, but nothing too disruptive.
The room had 2 double beds (2 queens would have been a preferable, but I don't think that's an option). The open bathroom was unique and fun when you're trying to get ready to go out, one person can use the mirror in the bathroom and easily communicate with the other person in the room.
Now with the unexpected. NO WATER - We woke up on Saturday morning, only to find out there was a burst water pipe and there had been a flood in the Whole Foods (directly below the hotel) and we had no water. We were told they would bring 2 bottles of water to our room and that they didn't have an estimated time the water would be back on. We left for breakfast and returned, still no water, but were now told that the fitness facility had showers and toilets for us to use (this info would have been good when we first contacted the front desk). Also when we returned to our room, though it had been cleaned, the promised water was nowhere, this again would have been nice to have in the room instead of going downstairs to pick it up ourselves. Headed out again, returned by 2pm, still no water, so decided to head out for the evening celebrations. When we returned to the hotel late that evening the water had been fixed (thankfully).
We checked out the next morning, and admitted that it was an inconvenience, and the hotel took care of one night of our stay.
Understandably, this wasn't the hotel's fault and we were pleased with the end result, left us with a positive experience of the hotel.
To note, the concierge and valets were very helpful with recommendations that suited our needs.
| 4 | null |
good bang for the buck
Chicago hotels are very expensive. This one was reasonable, in a great spot, clean, and the front desk was very helpful. The room had been updated and was spotless. The cleaning staff did a great job every day. I wont say they are ultra luxurious (the rooms) but they were everything we needed. Within blocks of all kinds of interesting spots. You can catch the Chicago trolley within a block as well as locate a number of good restaurants within a block or two as well. Great Irish bar and blues club close. Give this a go as we can't imagine anything that is more value for your dollar.
| 4 | null |
Fantastic Location ,excelent stay
We normally stay in midtown area .this time we decided to try lower Manhattan .after a taxi driver told us about this hotel and the location, we were planning to spend $250.00 a night in another hotel but that driver saved us a lot we felt bad after that we didn't tip him good .it was excellent choice .you are in the middle of everything you may need ,Restaurants ,Bars ,clubs ,metro station ,shops .....easy check in and check out .rooms are little bite small But Supper Clean bathroom and Shower with White and black Tiles very clean .and shiny for the price of $140.00 including taxes we got a room with Queen bed you can not beat that price .the area is very safe the staff are amazing .very friendly and answering any question you have .rooms in front are little bite noisy the first morning we asked for quitter room the gentlemen in the office changed our room with no problem and he sent someone to move our luggage .
in general if you looking for a clean and affordable place st marks hotel is the right choice .definitely i will go back
| 5 | null |
Old hotel, trying hard to keep up.
This is a very old hotel which was built in the early 1900's and therefore has alot of benefits and drawbacks that come with that. Our biggest gage of whether a hotel room is comfortable centres around wear and tear, cleanliness, comfortablility and service. This hotel met our expectations in all of those categories. We knew it was an old hotel going in, the rate charged was lower than most 3 1/2 star rated hotels in the district at Christmas time. The lobby was clean and beautifully appointed with chandeliers etc and reminded us of a Victorian Theatre entrance. The rooms were not large but ours had a sitting room with a trundel bed and desk, a bed room with a queen bed pushed up against the wall and a bathroom. All rooms had newer furniture that did not show any wear. There were 2 flat screen TVs. All were clean, linen and towels were new and of higher quality. Drawbacks were plumbing, water and heating pipes made noises when in use, room temperature was only controlled by putting on the window hung portable air conditioner in both rooms, otherwise rooms were hot and stuffy. Room had all amentities including hairdryer, iron and board, Maid service was very good and made sure we were comfortable with our room. Front desk service was very accomodating and morning coffee and muffins was a nice addition.
| 3 | null |
Seaport Inn
I regularly stay here on business trips to NYC given its convenient location to City Hall. The rooms are small, but they serve the purpose. The hotel is clean and comfortable. When the Fulton Fish Market was located around the corner you ran the risk of getting a room facing the street and a sleepless night as the Market's business began. That is no longer a problem. A small breakfast has been included. In the past it was a pastries, fruit, and cereal. During my last visit the added eggs and sausage. It's enough to help you get the day started. Knowing what some hotels can be like, I would not hesitate recommending the Seaport Inn to others.
| 4 | null |
We will return again !
Wonderful hotel, we loved the private patio with small garden overlooking the marina.
Such a great place to relax at the end of the day. Everything about this hotel was excellent, I can not think of anything we didnt like. I would recommend to my family and friends every time. We will be going back, that is for certain!
| 5 | null |
Best Birthday Present!
My husband & I were in Chicago as part of my birthday present last week. He had talked w/ Janet Arreola at the hotel and she had arranged a great upgrade to a double suite (Room 1130). It had lots of extra space, 2 flat screens, and extra windows because it was an end unit. We have stayed at this Hampton several times before, but now I am forever spoiled because of the larger suite. The excellent on-site Rosebud Italian Restaurant also had a treat for me - chocolate mousse cake - to die for! Everyone at the hotel was very friendly and helpful. Check-in and checkout was quick and easy. Internet service was fast and reliable. The location is perfect for seeing all the downtown sights. My husband enjoyed the morning breakfast, but it's just too busy and noisy first thing in the morning for me so I had donuts from the nearby Jewel Osco in my NICE room :-). Beds were comfortable and the housekeeping service was very courteous. We will definitely use the hotel again when we come up for another visit to our favorite city.
| 5 | null |
Great place with great rates
My wife and I stayed here while attending a business convention at the Philadelphia Convention
Center. They had the best rates in the area. The breakfast is fantastic. This was our 2nd time here in past 15 months and service, food and price have been consistent
| 5 | null |
total dump
I know you get what you pay for but this place has gone down hill! I have stayed here a few times in the past 5 years. Its a good location and cheap. My room 210 was dirty. carpet was not clean and a DR Pepper can under the airconditioner. The place was full of bugs! Like crickets! When I opend the door there were 3 on the floor. In the middle of the night one jump into my bed! Breakfast stops at 9am!!! I will never stay here again!
| 1 | null |
Cannot believe the value - wonderful!
I stayed at the Chancellor Hotel for 5 nights in Dec- Jan 2011-12. It was wonderful. I picked based on trip advisor. I don't know how anyone has ever had a problem with it - it exceeded my high expectations.
I cannot really add much to what has been said. Rooms are perfectly adequate in size. Bed, television, chairs and a little room for your suitcase. They're not big, but if you've been to Europe, they're bigger than that. I requested a view of union square up high - was aware i might get a little noise but the windows block a lot out (except for the San Francisco noises you want to hear, like cable cars and soft bugle playing!) and this stopped by the time i was headed to bed. I had a lot more noise on the out skirts of New York. Also the view of Union Square was wonderful, and I loved knowing where I was. I was on the 11th floor but up higher might get an even better view.
The quality of housekeeping and furnishings is excellent. For the price I was blown away by what we received. The service from staff was the best I received from our stay. Check in, check out, porter, tour desk, everything was great. Yes the bathroom is small, but I don't know who wants to spend time in their bathroom.
I will stay here again in a heartbeat and recommend it to anyone who wants somewhere clean, central, not too expensive and focused on making the experience great for guests. Location cannot be beat. Public transport in SF is incredible. I was able to shop as a young female on my own into the evening because we were so close to the stores and a lot of foot traffic around. Really hope that the Chancellor doesn't change - the price, the quality of service and the rooms are everything I hoped for.
Tips:
1. We requested a fridge as soon as we arrived and it was delivered promptly. What a great free service!
2. The tour desk sells MUNI passes - we got our moneys worth as the hills of SF are killer, and sometimes it's very easy to hop on a bus/trolley.
3. The cable car stops basically outside, but at peak tourist time (or at least when we were there) the line up to get on them is insane, so we didn't try to use it.
4. You can catch the BART to Powell St station for $8.10 from the airport - pretty cheap if you're on your own or in a pair. That said, it's about a 7-10 minute walk up a gentle-moderate slope with tourist traffic and lights. It is certainly doable, but I had 2 suitcases so it wasn't a stroll in the park. But if you're able bodied and want to save money, do it.
| 5 | null |
Convenient and Spacious
I stayed in a corner queen studio suite which was very spacious and comfortable. Two queen beds, a living room and desk areas, a bar with a decent-sized refrigerator, microwave, and sink. The pool and fitness areas looked clean although I didn't use them.
I would have rated my experience with 4 stars except for the fact that the toilet smelled like a urinal. I told myself it was the plumbing but I have a feeling it was not. I complained once to the front desk and left a note for the maid. My guess is that they did tried to address it with an air freshener but a thorough scrubbing would have been better. At least they tried.
The included breakfast was decent as far as your standard breakfast goes. They had more choices than you'd find at other chains. Valet parking was valet some of the time but mostly just parking on the side of the building and leaving your keys at the front desk. I came to appreciate this since I didn't have to wait for my car on days I had to come and go frequently.
I've stayed at a few Hampton Inns before and this one could have had better service but all in all it was a decent experience.
| 3 | null |
Great Location; Poor Front Desk; Great Concierge!
We recently visited NYC and stayed at the Hilton Garden Inn. We have stayed at many Hilton's and so this experience at check in was the most disappointing in our encounter with front desk. The agent at the desk literally tossed the envelope with the keys and our breakfast vouchers and barely nodded at us. Perhaps we were checking in early as we had an early flight into NYC and he was annoyed giving us a room , whatever his excuse/problem it was his unresponsiveness and lack of courtesy which gave us a bad impression. The room he gave us was on the 4th floor and we could hear the rumbling of the subways (at this point we figured the front desk agent was upset checking us in before noon and gave us this room on purpose so we just decided to keep the room). I remember asking the agent about the restaurant on site as I knew we had breakfast vouchers yet he barely nodded to say the restaurant was inside the hotel....obviously!....we were looking for some conversation from the fellow.....perhaps he could have told us that Pigalle's was the restaurant, times open/closes, etc.... Well I did not allow this service at the front desk of Hilton spoil our trip. We met Larry in the Concierge on two occasions and he was wonderful and cheerful and gave us information regarding the subway system, places to eat and info on the shows, etc. His service can be rated as 10 plus+++++++. (We did not let Larry know about our check in experience so we were pleasantly surprised at his level of service!) Larry certainly distracted us from the bad service at the front desk! It would be hard to recommend this Hilton Garden Inn, though it is centrally located well in mid-town yet we expected to receive attentive and good service from the very beginning at check in. Hilton "Garden Inn" obviously does not offer the same satisfactory check in experience as the other "Hilton" brand offers.
| 2 | null |
good place to stay
We stayed for three nights. Great location. Within walking distance to many sights . Room was large, clean, and the bed was very comfortable
Nice breakfast buffet. We were leaving at 4am for a flight and the hostess brought us boxes so we could take some things from the buffet for the next morning. There is a refrigerator!
Staff very attentive.
| 5 | null |
Poor Service.
I stayed at this hotel on a Saturday night and made advance reservations. I arrived at 5:00pm to find the lobby was full of people; I assumed it was a convention going on at the hotel. When I tried to check in, they told me that my room wasn't ready yet, even though check in was 3:00pm. I realized the entire lobby was people waiting for their rooms. I finally got into my room at 8:00pm and found it was dirty. Someone I rode the elevator down with said her tv was still on, and there were half filled drinks in her room when she first walked in. They told me I'd receive a complimentary breakfast for my kids and I for the inconvenience. So we ate breakfast. Now, I've returned home, and found they charged me for the breakfast. I've called accounting, and they won't return my calls. I could call it worse, but giving every benefit of the doubt, this is still very poor service.
| 2 | null |
Marriott stardard with CY name
It is a great hotel, in Rancho Bernardo. It is at Bernardo plaza area, with lots of shops and restaurants. The hotel has kind of new feeling (don't know how old it is). The room is very comfortable and clean, with chic decor, I felt I was in a Marriott, not CY inside my room. There is a small park behind the hotel, with some water area, you will see ducks and turtles there and some people walking their dogs. I think this is the only CY hotel with a big restaurant, and hot items for breakfast. So I have even more feeling it is a Marriott hotel, not CY.
Checkin was fast and nice, restaurant staff were very nice for the breakfast (buffet cost $12.99, plus tax). Overall, it is an excellent CY, love to stay there again.
| 4 | null |
Excellent stay in fabulous city
Booked the W as part of a multi stay holiday taking in San Francisco, Monterey, Morro Bay and Carmel. Great first impression on entering the very stylish and cool lobby. Our room was one with a city view on the 15th floor. It wasn't huge but was really nicely decorated and furnished and had a large window seat with a view of the city and Bay bridge beyond. Very comfortable and a nice haven to come back to after a long day of shopping and sight seeing. The hotel is in a fantastic location right in the heart of the museum district right next to SFMOMA and close to great shopping, restaurants etc. The staff were very friendly and helpful and the Anytime Anywhere service was great for getting advice on anything we needed to know. We were recommended to try breakfast at The Grove just around the corner which was excellent. The lobby is very buzzy and chill out music plays everywhere you go with a DJ playing at weekends. The bar and restaurant were also excellent. The swimming pool on the top floor was an added bonus. All in all a great stay and I would definitely try W hotels in other locations.
| 5 | null |
Overated
I was surprised to read many positive review on the Waldorf. I have stayed there several times on business. Each time I was given a small room, frayed looking. Last time the bathroom smelled like dirty rags. The mirror was faded. The rug partially torn. The soap dish too small for the soap bar. The computers in the business center had filthy keyboards that had never been cleaned, ever. There is no coffee machine, nor room for any in small rooms. The linens, towels, pillows and soaps are nice. But there are so many nicer hotels to stay in for the money it is astonishing to me that so many peole would give them a great review. The public rooms are nice, with a lot of history, but the hotel can not live off it's famous name withouth delivering the same quality as the competition. They do not. It seems the best reviews come from people who were upgraded to Suites. I suggest you try a Suite if you want to stay at the Waldorf, otherwise I can name you 10 better places to stay.
| 2 | null |
Nice hotel. Great location!
Traveled to Seattle for business and was booked into the Hotel 1000 because most hotels in the area were booked. I was a little worried but as soon as I arrived I realized you couldn't ask for a better location. Walking distance to the famous Pike Place Market, great restaurants, and tons of shopping. Bummed to miss the opening of the new Target City Center but my stay was great. The valet staff were so friendly and the concierge was extremely helpful, he even called my room to help me when he was finished with another guest just to make sure I had everything I needed. The room was very spacious, the bed super comfy with excellent linens, and room service was amazing! The room is separated from the bathroom by a thick sheet of glass with a privacy screen. The water flows into the tub from the ceiling, it's so cool! Would definitely recommend the hotel and look forward to visiting again soon.
| 5 | null |
Great New York city hotel
My husband and I stayed at this hotel this past July. The location is ideal, close to restaurants,central park etc. Our room on the 50th floor had a fantastic view of Times square! Rooms were clean and large enough for all of our belongings. The hotel was very busy while we were there however check in and check out went quickly, would stay here again.
| 4 | null |
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