Search is not available for this dataset
review
stringlengths 61
22.4k
| label
float64 1
5
| __index_level_0__
int64 |
|---|---|---|
A mini city that is looking dated
I spent a night at the Marriott LAX in March prior to a flight to Hong Kong. On arrival the foyer area was chaotic and unfriendly. Check in seemed to take quite a long time but eventually things were sorted out. The room, why comfortable was very small with no easily accessible power points which was frustrating.
The room service and breakfast were very good. Staff were always helpful and the video checkout worked well. The king bed was fantastic. I chose the hotel because I was under the impression that the fitness centre also had a sauna which I find very relaxing after a long flight. There is no sauna anymore. There is a very nice heated pool and whirlpool but as it was raining quite heavily I didn't get to use them.
I have stayed at a few of the LAX hotels now and still believe that the Crowne Plaza is probably my favourite. The sleep quality in the early hours of the morning was not great - this hotel seems so busy people are coming and going all day and night and the room doors make quite a noise when closed.
| 3 | null |
Very Welcoming Hotel In Washington DC
My family stayed at the Topaz a few weeks ago while visiting Washington. This was my second stay at a Kimpton Hotel and I have to admit I am a fan of their somewhat quirky but luxurious approach to hospitality done at a competitive price. The Topaz is a very charming Boutique hotel. The front desk staff were very helpful and very welcoming. I wish we could have stayed longer to so we could have tried their restaurant off their lobby. We enjoyed a continental style breakfast there the morning before our departure. The manager circulated from table to table making sure everything was fine, and we all appreciated her effort. We are a family of four were comfortable in their double queen room. My only complaint is that the price of the overnight valet was a bit steep, $41.
| 4 | null |
Is trendy better than traditional?
I stayed at the Public last week-end and was curious to see how it had changed from its prior incarnation as the Ambassador East. I'd stayed at this location several times over the last few years and appreciated the low prices and location. It seems that only the location has remained unchanged. The rooms have gone from dark wood to blond wood. The beds are now set 6 inches off the ground. The bathrooms have a sink that has practically a flat surface so that it drains poorly. The shower never got hot and the water pressure was poor. My biggest complaint was that when they completely renovated the hotel, they didn't put in more insullation in the walls. I was awakened early Sunday morning by the person in the room next door speaking on her cell phone. I could hear every word of her conversation distinctly even though she was only speaking in a normal tone of voice.
On the plus side, the staff was courteous and check in and check out was fast and convenient. Also, the price was reasonable, although about 20% higher than I'd been paying when it was the Ambassador East. It was nice to see the Pump Room so busy. I miss the atmosphere of the old place, but I recognize that it wasn't doing any business and that a change was necessary. Still, couldn't thay have found space to show at least some of the classic celebrity photos?
Perhaps most people will appreciate the hotel's new modern styling, but I prefer the traditional. I consider a hotel's primary function is to provide a good night's sleep at a reasonable price. The price is still reasonable, but getting a good night's sleep is dependent on the nocturnal habits of your neighbors.
| 3 | null |
Anniversary Get Away
The W was recommended by a collegue. After I made the reservations I contacted the hotel and Eden Bernal, a concierge, assisted me in arranging flowers to be in the room upon arriving, a special dinner reservation at an Italian resturant, VIP passes to two night clubs for dancing, and transportation. The service was excellent. From the moment we arrived at the front door, each member was polite, helpful, and smiling. We felt welcomed. At departure, the same remained true, each memeber was very professional and friendly.
| 5 | null |
Cheap in price and quality...
The hotel is based in a good and safe area, close to the subway and Times Square. The hotel is quite poor... The room was small, not so clean and with wires everywhere... The bed wasn’t so comfortable, towels old and dirty and I could listen to the people in the corridor. Cheap price and cheap quality... I wouldn’t recommend it BUT If someone has to stay 1-2 nights maximum and you care just of the price, well... it’s not the end of the world, even though I won’t stay again in this hotel. Why don’t you rent a room in an apartment or a flat with the locals? It’s cheaper and so far better. I really recommend it.
| 2 | null |
A Superior Hotel!
I have stayed at this Wyndham once each and every year since Wyndham assumed the property which was formerly a Holiday Inn Select. Each and every stay has been as close to perfect as possible. The rooms, as well as the public areas, have always been spotlessly clean. Room accommodations are extremely comfortable, especially the bed and a large chair that is excellent for relaxing, watching the widescreen flat-panel TV, or using your notebook/laptop. There was also a desk in the room if you prefer to use your notebook/laptop from there. The wireless Internet connection worked well, and never seemed to get bogged down. The staff is 100% courteous, polite, hospitable, and professional. Frankly, I can't imaging staying at any other place while I'm in Dallas!
| 5 | null |
Consider choosing another hotel...
If you prefer maintaining your Starwood status and don't mind staying outside the Downtown Austin area, you might want to check out the or aLoft in the Domain. Otherwise, there are other hotels down town who might provide you better customer service.
This hotel do get a lot bookings for conventions and conferences. Knowing that they would always get a market, the hotel is complacent in provide good customer service. They fail to meet the excellent standard a Starwood hotel promise to offer.
There was one incident that the front desk and night auditor made a big mistake a phone call to my room. Instead of taking ownership of such mistakes, they have made a lot of excuses and insisted that they followed to protocol. I filed a complaint with Starwood and the director of rooms even provided the wrong information to cover their staff. I had to contact the general manager to escalate the issue. He attempted to protect his staff but after I explained how each of their excuses were implausible, he eventually agreed that they made a mistake.
The club lounge opens late. Just grab your breakfast outside.
By the end of this month, I am about to meet my required number of stays to maintain my platinum status next year. I have decided to leave this hotel after tolerating them for several months. I am moving to the Hilton chain beginning of next month.
| 2 | null |
Nothing Spectacular
Good location but the hotel could use some renovation. I am a HHonors Diamond, so they upgraded me to a Junior Suite with King Bed; although the room was large and had a great view, the furnishings were dated, the upholstery was dirty and the room had an overall stench to it (kind of moldy or dusty smell). The bathroom was good size and had a decent shower. The hotel staff was very friendly, which was a plus and better than most other hotels. I did not use the dining area except for breakfast, which like most hotels was average for their continental breakfast. If this hotel is $125 or less and fits into your desired location then it's probably worth it; however, it's pretty obvious they cater to the business environment and justify their rates based on their location to large companies in downtown Houston. Anyone who travels a lot won't be impressed by this hotel.
| 3 | null |
the best staff ever!!!
this staff , and hotel is a gem in nyc! lovely lovely peopls, great rooms, great value- we love it and will highly recommend this hotel.locatioon is great, staff know all the best places to go, from top to bottoom , lovely stay
| 5 | null |
Way too noisy
I will say that the staff was very friendly and helpful and that most of the things were fine, given the location and the (relatively low) price.
However, the biggest problem was the noise of the room (107). I checked in and was told what the room number was. By the time my wife and I and our dogs were in the room and settled in, we realized how noisy it was going to be (being right next to I-5). It didn't help that other hotel guests above us were somewhat noisy and that we could hear a decent amount of noise coming from the pool area.
It was nice that someone (I'm guessing one of the hotel front-desk workers) called us that evening to see how things were going. We mentioned the noise, and she nicely said she was sorry, noting that we could have been given a different room "If we (the hotel) just would have known" (that the noise of that room was going to bother us so much). Again, she was very nice, and I'm not sure what else I would have said in that situation if I had been her. However, I'm not sure what type of guest would be fine with a room like that--I don't think anyone would be able to sleep very well in that room.
I realize that there is not much that can be done about the noise of those rooms, short of a full-scale overhaul. However, I will mention two smaller things that I think could be improved: 1) The TV was not very good. It's not that it has to be some newer, flat screen or something. But, the sound was distorted at times, and the remote was hard to use to control the volume. When we would hit "Volume Up" or "Volume Down", the volume would change by 5 or so notches each way, making it difficult to keep the TV at a volume that we were able to hear from bed, but that didn't hurt our ears. (We eventually just got up and changed the volume by hand.)
2) The bedding smelled very strongly of chlorine or something like that. I stay at a lot of mid-level hotels (like La Quinta), and I haven't experienced a smell that strong.
So, sorry to be picking on so many things, but that's an honest review. Again, the hotel personnel were great, so I can't fault them at all. And, there was no pet fee, which was a huge plus for us. I wouldn't stay here again, though, purely because of the noise level.
| 2 | null |
Their house cleaning staff is the worst!
We stayed in one of the un-remodeled apartments out back and we knew they would be dated. That is no excuse for trash cans left full and empty whiskey bottles left in the kitchen cabinets. When we brought it the hotel staff's attention, they forgot take care of it when the serviced our room the next day. They took our towel and did not replace them. There was old food items left in the frig from previous guests. The beds were hard and the pillows were worse; I'm glad I brought my own. We had to pay a deposit to use basic kitchen stuff. The lobby stunk so bad of cigarette smoke and the most terrible air freshener it set my allergies off instantly. I had a raging sinus headache in a matter of minutes. The location was the only good part of our stay. The breakfast was terrible and infested with fruit flies buzzing around and in the bread and muffins. Our keys didn't work in the outside security door locks, so we ended up waiting for another guest to let us in the main building. Really you'll be much happier if you stay somewhere else.
| 1 | null |
lousy hotel
Let me start by saying I've traveled a great deal in low rate and boutique hotels - but this ONE - takes the lousy prize. Clarion Hotels are supposed to be the top line in the CHOICE Hotels brand. This one is not.
What was right about the stay:
-Clarion's shuttle service and proximity to JAX airport very good. Timely service and friendly drivers.
-Front desk staff we had on two separate nights were competent and appeared easy to please - Sean did a very nice job.
Now for the lousy part:
-One of the exterior doors is supposed to be opened by room key - anyone could gain entry without a key. Door did not lock
-Hotel smelled in the lobby and windows were full of condensation and furnishings and wall coverings dated.
- Snack bar was not available during our stay
-On site restaurant had poor service - waitress (of which there was one) could not multi-task or acknowledge us. We left after 15 minutes sitting at the bar in front of her and she never took our order, provided us drinks or anything but a menu. We ordered a pizza from off site instead. Half of the tables were not bussed and place settings were not readily available.
-Breakfast buffet - (complimentary) eggs were watery and pancakes all same shade and color and after tasting them you can see why. They were frozen and warmed in a microwave- inside was still cool.
- Icemaker on fourth floor was out of ice and two vending machines on two separate floors were out of service.
- Guest room: Shelving for microwave and refrigerator were not in the proper place next to TV stand. No micro or fridge in the room. One drinking glass only - not two as is normal. Armrest on desk chair fell off and was never attached (screws were missing). Security latch on the bedroom had loose screws. Deadbolt only partially moved in one direction.
- Hotel is now owned by the bank but operates (just barely)
Outcome: Complaints heard by manager and he comped the room for a refund back to me. [We got the room late that evening and too tired to get a separate room -but reported to the hotel crew and manager called us the next day] WILL NOT stay at this hotel again, even though, its very close to the JAX airport. Obvious that no one seems to care about the quality of the job at this hotel. For a conference hotel its abysmal.
| 1 | null |
Great location but too cold and noisy
The location is great, easy access to downtown amenities and the I5. The room is too cold, you can turn the a/c but it gets too warm fast and its loud. There is no heat in the bathroom.
Not all rooms has IpodDoc, I request it and it was delivered to my room.
The design of the room is great and if you don't planing on staying in the room much it's a great place for one or two nights.
| 3 | null |
Good location and nice room but parking is $55
I enjoyed the stay here there is a lotto do and see nearby, but... When I got to the room it was about 74 degrees. I lowered the thermostat to 68 so it would be cool by bedtime, it never did change. Next day called maintainance and they checked and said the air coming out was 55 degrees and that the room would eventually cool down, but it never did. No followup, no offer to move me, no fan, nada.
Also Marriott seems to have gotten the idea that it is okay to use dollar store bath towels in nice hotels, well it isn't. It is sad that a swanky hotel like this uses towels that are inferior to Holiday Inn Express. Penny-wise and pound foolish Marriott.
The breakfast in the exec lounge was good, although the tiny tables were a challenge for two to use. Still, it is a nice perk.
Overall it is a nice place, they just need to tweak a few things and lower the parking price to within reason and it would be really nice.
| 4 | null |
Close and to the point
We stayed here before our flight out of LAX. Friendly valet staff as those are the first to greet you. Since this is a Marriott property, we get concierge level props. The rooms were clean and neat. The concierge was really nice with good appointments through, 2 floors, and a friendly staff. Food was good also, just go early for best selection.
The lobby area is classy and well appointed and while the lobby boasts a split level, there is a ramp for challenged individuals or heavy luggage. We usually stay at the Marriott up the street but found this property to be nicer and cleaner and more suited to our needs.
| 5 | null |
A Very Nice Stay
Unfortunately we were only at this hotel for one night. Walking up to the front doors the bellman opened the door for us and gave us a nice warm welcome. Check in was very nice I wish I got the agent's name as it was her second day and she was a delight to deal with. Our room was nice and spacious and clean. My friend and I had breakfast Sun morning and the server was friendly and attentive. It is obivious that this hotel is run by a Exceptional General Manager who cares about the guest experience and the way his staff treat one another and most of all the GUEST!!! Thank you for a very nice stay!!!!!
| 5 | null |
Stay away!!!
I only needed a place to nap after a flight and before the next leg of my trip. I was told the airport shuttle comes every few minutes, but none came so I called the hotel. They said there is no regular schedule for the shuttle, but they would send it over to pick me up. When it arrived, a very nice driver apologized for no air conditioning in the van - it was broken. But he assured me this was much safer than the van that had AC - that one had no brakes! When I went to get out of the van, the door would not open. He said it was damaged in the last crash it had...he was able to pry it open from the outside!
Lobby was clean and nice. Went to my first floor room which had an awful smell and the gold bedspreads looked dirty. Pulled the bedspread down and found clean but scratchy sheets. I slept anyway. It was daytime (thank God!) When I woke up, I went to take a shower and found that there was a bar of soap but no shampoo. There was toilet paper but no tissues in the room. I checked the housekeeping cart in the hall - no shamppoo. I went to the front desk, and the girl seemed surprised that I needed shampoo. She rooted around and found some in the back room. I had not eaten all day and looked for the vending machines. Soda machine had only soda - water was empty - and snack machine was out of order. Not exactly the type of neighborhood you would walk around looking for the 7-11, so I had nothing to eat. I don't know that I could have eaten in that room anyway. Filthy hotel, lousy place to stay.
| 1 | null |
Location was great!
We were located on the 5th floor, toward the back of the hotel. The room was clean and very adequate for our purposes. The location is the greatest feature of this hotel - close to Lori's, which is a great place for breakfast, next to the cable car line, close to shopping, central for buses. It is nice to be able to go shopping and walk back to the room to drop off purchases. The front staff were exceptionally friendly and helpful. The room was sometimes noisy at night, but only because the hotel is so close to Powell Street. So there are noises of street cleaning and garbage pickup in the night. However, we heard no noise from other people in the hotel. There is wi-fi, but you do have to go to the lounge on the 2nd floor to access it. Our cleaning service was a bit inconsistent - we received a washcloth only on some days, one day we had only one towel for the two of us and the coffee for the in-room coffee maker was not delivered every day. If I was going back to San Francisco, I would certainly stay here again!
| 4 | null |
Good location
We stayed at this hotel one night over Labor Day weekend. The room was nice and clean and the staff was very friendly and attentive. I don't think it is an exceptional hotel, a nice hotel in a good location downtown Denver. It is a block away from the 16th street mall where a free shuttle bus runs up and down 16th street and can get you fast to lots of nice restaurants as well as Civic Center Park. Valet parking is available for $26/night with in and out privileges. But if you plan on parking your car for the duration of your stay, which is what we did, then for $8/night (no in out privileges) you can park in the garage which is connected to the hotel. There is a free hot breakfast which is decent. All in all an average hotel in a good location. BTW, Panzano's Italian restaurant, which is 1 block away in the Hotel Monaco has a great happy hour and has excellent for dinners.
| 3 | null |
Not the best, but you can still sleep!
I spent one night in Indianapolis for a concert, and the rest of my night was spent at The Quality Inn on East 21st Street. One night at this hotel was enough! This hotel is very basic, old and a bit run down, and it has been remodeled but not very much. First the building looks nothing like the picture on the website and second there is a Subway located inside the hotel which is concerning. Third: A lot of truckers and people who look sketchy seem to stay at this hotel and as a woman that made me feel unsafe. The hotel lobby is a loud orange and the lobby just isn't nice to look at.
CONS of the hotel room:
Carpet is dirty and the room had a strange musty smell.
None of the furniture matched and the desk chair was badly stained.
The beds have very basic old bedding which need to be replaced.
The bathroom looked clean on the first examination, but if you looked closer you will find dust, dead bugs, and other nasty things. The bathroom also had horrible yellow lighting.
PROS of the hotel room:
Despite the old bedding, the bed was comfortable and I did sleep well.
The room had a lot of light and all the light-bubs worked.
The woman working at the hotel desk was very helpful with a restaurant recommendation. She suggested The Four Seasons Diner which had great food!
If the hotel would be much better if:
If the Subway wasn't located inside the hotel.
The hotel lobby was painted a neutral color and if they had nice couches & chairs.
If they served a continental breakfast.
If the beds were upgraded with a nice headboard and new bedding.
Bottom line, I will not stay here again.
| 2 | null |
Expensive, simple, clean and great location!
A wonderful place to stay and enjoy Harlem! I think the price is a bit high for what you get but it seems like the going rate in NYC. The lobby is really fun and there's a deejay on weekends…LOVED the music to just chill, have a drink and wait for your night to start. I would definitely return.
| 4 | null |
Nice place, easy to find.
Office staff was very helpful, i had no problem finding you, and access to airport was simple.
Rooms were quiet and comfortable, the shower heads were a little low but manageable.
| 3 | null |
This Place is a Dump
I stayed at this property with friends for a girls' weekend on March 23-25, 2012. Interestingly (similar to another review), we had reserved a room with 2 double beds but when we arrived, we were told they only had a king room available and we were charged $35 for a roll-away. Both the king bed and roll-away mattresses were beyond dated and uncomfortable. Bedding and blankets were horribly old, worn, and scratchy. The surfaces in the room were covered with thick dust...I left a message in the dust for the housekeeping staff! A request for extra pillows and blankets required 3 phone calls to the front desk and they arrived 90 minutes later (after midnight when I was already in bed).
In reading previous reviews, I saw the phone # and contact information for the Director of Operations, Nick Katinos,so I emailed him. He never responded which made me laugh a little since the responses here make it sound like he really cares. I can't say I was surprised.
The positive reviews really stun me...perhaps they have 2 vastly different categories of rooms?
There are lots of other options in Chicago so I'd never waste money at this place again.
| 1 | null |
Good Location - Terrible Administration
I booked this place for a month, these are simple apartments, clean and a generous size for the city but I was surprised how much hidden tax and service there was and decided to check out after a week as I could stay in a nearby 5 star hotel for less. The hotel took the money off the credit card I gave on check in but no invoice meaning I couldn't get it back on expenses. 4 weeks of emails and phone calls in which they would claim the accounts department wasn't available or else the line would just go dead - just for a copy of the invoice. It was a shame as the desk staff and cleaning crew were very nice, but who knows what's going on behind the scenes.
| 2 | null |
Perfect stay except they still use bedspreads
We had a suite with a separate sitting area. Room has not been upgraded for awhile, but everything clean and bed and sofa very comfortable. They just need to get move into the 21st century and stop using bedspreads.
| 3 | null |
Not such bright lights big city
The Hotel was shabby and very very run down. Our room was a horrible greyish brown. The carpets looked like they had not been hoovered in months. the bathroom tap dripped non stop. This hotel is in a fantastic location and is great value for money but it is in desperate need of a makeover.
| 2 | null |
Our room was a bit too noisy...
The hotel is conveniently located - only a few meters from Times Square - and the staff are super friendly. We were welcomed with cheese and wine, as we checked in at 8pm (they offer it to guests from 5 to 8pm). Our room was not very large - we stayed at 303 and could see the billboards at Times Square. The problem was we could also hear the noise outside (not soooo bad, since we'd had dinner, had wine and were totally tired but this can be annoying). In the morning, we heard doors, carts, etc. Too much noise for 327USD a night. Again, it could only be our room. Everything else about the hotel is fine!
| 4 | null |
charming small hotel
We had a wonderful stay and enjoyed the European flavor. Our room was small, clean and quiet, and the staff were very helpful, particularly with transportation arrangements. We enjoyed the full American breakfast (eggs, French toast, cereal) in their restaurant. All in all, a terrific deal in a great location. We'll be back.
| 4 | null |
Not enough initiative
Was there with family during storm Sandy. What can I say. Total lack of commitment from staff. There was no electricity, but the hotel could have been more proactive:
1. Not enough generators sourced, surely they could have provided lighting? Dangerous in hotel.
2. No tourches given to guests, rooms were in blackout
3. Poor breakfast, no milk etc. How difficult would it have been to proved basic breakfast, condering there were stores open locally?
| 2 | null |
Sixth Avenue Sunken Bed :(
If you are looking for a clean hotel in a descent location and NOTHING more then this is your hotel. I never usually complain or give bad revews but this hotel is NOT what they advertise. Our trip started by being told our room had been cancelled because we didn't show up one day early? Oops... I think someone screwed up! They then proceeded to tell us we wouldn't be able to have the room we booked with 2 queen beds but would have to have one with 2 fulls (for the same price LOL). After holding firm and having to waite a few hours we were finally given the room we paid for. Upon entering the room which was very clean but very old we noticed our beds were so bad you could see how sunken they were in the middle before you even layed in them (and this was not because they were pillow top mattresses because they weren't). On top of it, all night we had to listen to the comotion and sirens from the gentleman club accross the street along with the rattling of our in-room air unit. So needless to say if you are looking for a good nights sleep DON'T stay at the Sixth Avenue Inn!!!
| 2 | null |
great location and amazing value!
you really cant ask for a better location with easy walking access to times, 5th and empire as well as the subway... everything else in the area is nearly double the price, so, whilst it aint no palace its clean and tidy, the staff are helpful and it's toasty warm in winter...
| 5 | null |
Needs work and attention to detail
Let me begin this review by saying I knew beforehand the hotel was under new ownership when I booked the room. I knew it was the most reasonably priced hotel on Pacific Beach, and therefore would provide basic accommodations. I didn't expect a lot, but unfortunately the Pacific View Inn still fell short of my expectations. On the positive side, I agree with the other reviewers that if you are looking for a place right on the beach, the Pacific View Inn cannot be beat. But, the new owners have a ways to go to bring it up to speed.
I noticed the hotel has been updated, primarily in the hallways, with fresh paint, wall art and light fixtures. Our room, too, had been recently painted but still smelled musty. We spent two nights and the maid never came to clean our room. Because we had ordered take out food, our leftover boxes, bags, etc. were left overflowing in the one small wastebasket the room is furnished with. We had a coffee maker but no cups to drink from. And if you are a light sleeper, beware that the plumbing at the Pacific View Inn is extremely loud (we all had to agree not to flush in the middle of the night so as to avoid causing other guests to be startled awake by the sound). Hot water was elusive during our stay and only one person actually got hot water for a shower. Because the hotel is located near several bars, expect a lot of rowdy folks out on the street late at night. Unfortunately, the windows in our room were old and the frames were rotting out, therefore providing no noise barrier (we learned the second night to turn on a fan that was furnished in the room, not for the breeze it provided but to help cancel out street noise).
I can overlook a lot but perhaps the most concerning thing about the Pacific View Inn is that the staff seemed rather uninterested in us as guests. Nobody seemed to go out of their way to make us feel welcome or give us tips or information that might be helpful to us. For example, when we arrived we parked alongside the building to check in. Unbeknownst to us, it is a strictly enforced no parking zone and we nearly got a parking ticket. It would have been helpful for the staff member who checked us in to forewarn us, the new arrivals, of the hazards of parking on the street. When approached, staff tended to reply with the briefest possible response delivered in a friendly but detached tone. I would recommend the owners plan not only to upgrade the interior of the hotel but their friendly touch as well.
| 2 | null |
Location Great but Otherwise
I stayed at this hotel because of a convention that I was attending. It took forever to check in and then I was told that I had to wait until 3:00 for my room. Fortunately I was able to get it earlier. The elevators were very crowded and slow from Floors LL-20, but people on the higher floors did not have the same problem. I would recommend staying on a floor about 20. Although the housekeeping staff was great at cleaning our rooms, we had to ask for hand towels twice, tea twice, and toilet paper once. The room was small with very little space to walk between the beds and the table. Checking out was a nightmare because there were not enough people at the reception desk and the lines were long. Although my roommate gave her credit card to reception, all of the costs were on my statement and we had to correct that. There were no bedbugs. However, the beds are double beds, not queen beds. The lobby is very loud. The gift shop does not adhere to hours posted.
The hotel is in a great location near Times Square, Broadway, Rockefeller Center, and subway lines. The restaurant, Hudson's, served great hamburgers and wraps. Internet connectivity in the rooms is $14.95 a night with complimentary access in the lobby so it is easier to use your Smartphone or tablet if you want connectivity in your room. Check out time is 12:00 noon which helps if you have an afternoon flight. Otherwise, it costs $3.25 per bag to check your luggage.
The elevators on the meeting room floors were not as accessible - hidden down halls which looked more like service halls.
I loved the location, but would have to think carefully about staying in this hotel again unless I could get a room above the 20th floor.
| 3 | null |
budget near Copley Square
Life is a series of compromises. That adage is true when you stay at Hotel 140. The best thing about the hotel is the location: Just off of Copley Square and next to an entrance for the Mass Turnpike (the turnpike entrance is actually under the parking garage next to the hotel).
The hotel itself? Well, it used to be part of the YWCA that is still housed in another part of the building. Have you really been yearning to stay at a "Y" recently? The ghosts of the Village People haunt the hallways, and the rooms themselves are pretty "meh." (they used to be rooms used for the "Y," for goodness sake, so don't expect that "boutique hotel" experience they advertise)
The "exercise room," at least on my floor, was a glass enclosed closet right off the elevator. When I am sweating and grunting, I love to be in a 10x12 cell where everyone getting on and off the elevator can see me.
Staff is good, but there are not that many, and they look to be more than a bit overworked - my check-in took around 20 minutes because the two staff had to field phone calls from prospective visitors, people in rooms, as well as people approaching the desk.
Again, centrally located, and less expensive than the others in the area. These are the selling points.
| 3 | null |
Customer service was terrible
I can't recall another time I've had to deal with such rude front desk help. While pleasant initially, as soon as I demonstrated the slightest bit of frustration that I was still waiting to claim my luggage for check-in (I arrived prior to check-in time, so they were holding a few bags), the true quality of this establishment surfaced. Never mind that the luggage wasn't sent up to our room in the afternoon or that i waited in the lobby for 15 minutes at 7:30pm still looking for my luggage or at least a bellhop. While that was a bit annoying, the worst part was witnessing the poor attitude of Donna, the very attractive but aloof front desk employee. Her lack of initiative was only matched by her pettiness, as I noticed she refused to make eye contact with me for the remainder of my stay, including when my family came down to the lobby the following morning. I also booked a rate that included parking, which Donna acknowledged at check-in but at check out billed me separately; I assume after I got on her bad side. Even with my last polite good bye to the front desk, I felt a phony, uppity attitude from Donna, and I really can't convey the extent of how insulting it felt. I can honestly say it was the worst part of my first trip to Chicago.
The hotel is well appointed and the lobby was small but cozy. Great location as well. To be fair, most of the staff seemed very friendly, and I am not so obtuse as to not recognize my rating of this hotel is a statistical outlier. But I think most travelers, like me, would trade a few amenities for consistent and reliable service, so as to not have a "situation" that could single-handedly ruin a travel experience. Unfortunately, that was the case here.
| 1 | null |
Property is ancient and rooms are in terrible shape
The only reason I stayed at this hotel was because the meeting organizers had reserved rooms here. The property is old and rooms are badly in need of renovations.
- The bed was not comfortable
- The room reeked of cigarette smell, even though it was supposed to be non-smoking (when I told the front desk about it, they said may be air from smoking rooms was coming through the vents! They did noting to fix it or give me an alternate room.)
- The front desk / concierges didn't even know where meeting rooms in their own hotel were! They had to consult with the bellhop to get that info.
The only positives about the hotel were their meeting planners and catering. Both were of excellent quality and very prompt / helpful.
| 2 | null |
25 minutes to get a valet parked car....4 fire alarms in one night....
4 fire alarms in one night, and no elevator service (23rd floor) might be bad luck caused outside the hotel.....
BUT
25 minutes to get a Valet car parked at great cost is just bad service.
Otherwise, quite fine
| 1 | null |
Looks great but needs fine-tuning........
I see many 5-star reviews. Did we stay at the same place or did many reviewers get dirt-cheap rooms and wrote their reviews based on price? Hotel has cool retro vibe and the front desk staff was great. Room was pricey/smallish with barely-existent closet space and poorly-lit bathroom with old tub and toilet. AC/heat unit is old and tired. Unlike every other hotel I've stayed at, there is no information binder that gives any idea of what's nearby and no menus/prices of their on-site eateries or rooftop bar. At night, one elevator becomes dedicated to the rooftop bar which leaves elevator service for other guests to become slower. I agree with all those who say the beds and linens are great and we heard no noise from any other room or from the street. But this hotel needs to be fine-tuned....it's trying too hard to be cool while missing out on the finer details that would make a stay more comfortable.
| 3 | null |
Nice Hotel, Good Location
We stayed New Year’s weekend at the Embassy Suites La Jolla and enjoyed our stay. The check in process was handled quickly and efficiently. The employee that checked us in was friendly and had great customer service skills. The room was very clean and everything worked as it should. One day the housekeeper forgot to leave clean towels; it only took about 5 minutes to deliver them after I called. The breakfast/happy area was very pleasant and the staff there was very accommodating. We would be happy to stay there again.
| 4 | null |
Terrible rude incompetent staff
This was the only place that was available in the price range my company set. It's an older Comfort Suites. The Room I got had a burn hole in the comforter. The drapes were kinda ragged...not to mention the lamp shades. It's in a good location...lots of restaurants around. The staff at the front desk were incredibly rude. They made a mistake and charged my debit card for a full day when they were supposed to charge a corporate card that they had received. When I mentioned it to them they acted like I was putting them out by asking them to reverse the charge. Besides the restaurants around the only other good thing was the selection of TV channels...but it was an old fashioned square glass television. I wouldn't recommend this place to an enemy though, simply because of rudeness of the people working at the front desk.
| 1 | null |
Comfortable Business Stay
Stayed one short night at the Houstonian on a recent business trip, although I have stayed at the Houstonian at least one time in past for a couple nights, several years ago, also on a business trip. The Houstonian is neither downtown nor in Galleria area, but conveniently located for my business visit. The lobby is warm and inviting. Check-in was fast, friendly, and easy. The service is very good. The rooms clean and comfortable. The bed is firm and comfortable, and the room comes with good amenities. The hotel has nice property and amenities, but is reasonably priced for those of us accustomed to the northeast. I arrived very late, so simply went to bed, arose, checked out, had breakfast, and departed. Breakfast service was fast. The only potential complaint, and it is not really a complaint, is the bathroom is a bit small and crowded, but fine for a single room stay. I would stay again if on a quick business trip, but if staying longer in Houston, might consider Galleria area, for more variety of things to do outside the hotel close by.
| 4 | null |
Nice set up, Bad location
OK first thing, the noise from traffic was crazy, and all that noise was through TWO double pane sliding glass doors. The room was nice, ok size. Ironing board, iron, coffee pot etc was all nice. Carpet was stained in several spots, kinda looked like the carpet in the living room of some seedy apartment. There wasnt any toilet papae in the room, small detail I know, but it pissed me off. No free breakfest. I guess thats their way of getting you into their overpriced resteraunt. For a $280 room I exspecter alot better. For the price, I would never stay there again, and thats my reason for the rating.
| 1 | null |
Issues with the Worst Management Ever
I had several issues with this property, however the main one is with the management. I believe the name of the manager is Sande and she is the rudest individual ever. The breakfast was okay, however they need a bigger variety. There were bugs in my fridge and the carpets are extremely in need of a deep cleaning. I expressed my concern about the smell of mold in my room, and the other concerns to her and all she could do is look at me with a dumb face. I asked her if it was possible for my family and I to move to another room because we were there for a special occasion and all she said was I can spray for the bugs and we have no more rooms. I have never in my 15 years of working in the hospitality industry been treated in such a manor. I believe that management needs to make serious changes. She needs to take some courses in hospitality management in order to understand what her title requires of her. We stayed a total of 4 days and throughout the entire time we stayed she never once offered to move us or even apologized for the situation. This made us question whether or not we even trusted the name Best Western. We chose to stay here because whenever we stay in Charlotte, we like to be close to the Matthews area. We will really be looking to spend our money elsewhere. She is giving this company a bad rep, along with the other issues. Most people will deal with the other issues if management shows some type of empathy about the negative experiences a guest may be having. This was not the case with this sham of a manager. She acted as though my problems were bothering her. This is completely and utterly unacceptable in this industry.
| 1 | null |
Average hotel at Boutique prices
I want to take the opportunity to express how disappointed I was in my stay at Villa Florence on July 28 and 29. My reservation was made in advance, and I asked for an early check-in. I worked for the Fairmont chain in the 90s, and I understand this is not always possible. However, at check-in the reservationist seemed reluctant to even try to get the room before 3:00 until I expressed displeasure. As I waited for the room to be ready, I watched as staff rushed around with visible agitation. The room was disappointing. The rug was pulled up from the floor, the light in the closet was bare with a postage twine pull, the TV was poor on many channels, the bed did not have a pillowtop (even budget hotels have this fearture now), there was no turn down service, the daily paper on Sunday was the SF Examiner (an inferior newspaper) not the Chronicle (and it was only delivered when called for), the room smelly\ed musty, clear tape was used to repair borders on lamps, and no offer was made for delivery or pickup of baggage. I expected more from an advertised "boutique" hotel" and especially at an advertised room rate of $399 nightly (although I paid $270). I always follow-up trips on Trip Advisor and wanted to let you all know my experience.
| 3 | null |
Sure it would be lovely, but had problems
After arriving 6 hours late, at midnight, I checked into the hotel for a one night stay. Was frustrated that iHome clock was stuck on dim, one hour off, and would not play my iPod to sleep by. Chain to lock the door was broken. Manager called my office to apologize. Wireless worked in my room, but same passcode did not work in meeting room. Everything else was fine.
| 4 | null |
Convenient, comfortable hotel in San Antonio
The Marriott Rivercenter in San Antonio is attached to Rivercenter, a somewhat down-at-the-heels shopping mall that is currently undergoing a major renovation. It does have a 9-screen multiplex movie theater and an IMAX theater, as well as a food court and its own comedy club. The Riverwalk, San Antonio's biggest attraction after the Alamo, is just steps from the hotel entrance -- and the Alamo is one long and one short block away. The hotel itself is large and modern, with a Starbucks in the lobby. Staff were universally courteous and helpful. The exercise room is fairly well equipped, and has a large whirlpool and indoor-outdoor pool. My room, with a king size bed, was not especially large but big enough; the bathroom was modern, and the bed very comfortable. My only complaint was the presence of a few small ants that occasionally could be found creeping along the night tables. The hotel has its own restaurant on the second floor, and a cafe by the pool, but I did not eat at either one and so cannot comment.
| 4 | null |
Dissapointed!
I kind of felt like a red headed step child at this hotel. While the room was clean and comfortable, service was poor. They totally neglected to straighten my room the first day and when I ordered room service it took an hour an a half for delivery. When I called them to inquire about my late night snack, they claimed they had mistakenly delivered it to the wrong room. When it was finally delivered, the soup was cold and my desert was melted. NOT what I would have expected from a "4-star" hotel.
| 2 | null |
Poor Service
Service was poor, especially at the front desk. Great location, great furnishings. However the poor service over-shadowed the experience. Felt as if I was treated less being a solo female guest. The only bright spot was the door man who was the only person to inquire about my stay and provided help in navigating.
| 2 | null |
Perfect - in almost every way!
10/21-25/2012: From the in-room thermostat to the wide, bright windows the room appointments could not have been nicer! The firm, comfortable beds had extra pillows. The fresh updates made my stay here delightful. The complimentary toiletry items had a lovely fresh fragrance that I loved. The coffee station in its own nook was convenient with a one-cup brewer with coffee and tea provided. With extra mirrors and many lighting options, how could you not be comfortable here? The desk has its own lamp and convenient power outlets available. The television stations were limited, so if you are used to watching a lot of TV you might be disappointed with those selections. Also, if you are used to complimentary breakfast, it is not featured here, although there is room service and a very convenient food court with different selections along with a convenience store on the lobby level with most anything you might need from snacks, to gifts, to toiletries. Likewise the Wi-Fi is not free which I found surprising. You can sign up for service by the day or longer if needed. I stayed here for a conference in the attached convention center. Within walking distance are restaurants and shops and the area seems very safe and comfortable to be out & about in. I hope that you find your stay here as nice as I did.
| 5 | null |
Female single travelers - beware!
Creeeeeepy service. If you request a newspaper, you can expect that someone will try to enter your room early in the morning to let you know they have delivered your paper!!!
Here's what happened: I was awakened from a sound sleep at 5:43 in the morning by a knock on my door and the sound of my name being whispered. I sprang up from my bed, and said "what". The person on the other side, then tried to enter my room!!! I said "What!" again. Then he knocked again, whispered my name again, then left.
I got dressed, ran into "security" in the elevator, and told them what happened. The "security" person acted like this was normal and that I was the problem. He actually seemed annoyed: asked me, "how come I didn't come down to the front desk" (I was...why do you think I was running into you in the elevator at 6:30 am), maybe it was my colleague (no, she's female staying at another hotel), maybe it was because I requested a paper. I went to the front desk, and they were downright hostile. This is apparently normal behavior here! They said it was all my "fault", because I had requested a newspaper! Then they all asked, me, "what do you want us to do?". Just so you know, if you ask for a paper, you can expect someone to wake you up from a sound sleep and try to enter your room to deliver your paper!
Finally, I made a 3rd attempt to talk to someone in charge. About an hour later. I came downstairs to leave, and this time, I specifically asked to speak to a woman. One emerged from the back. (Why do they have her in the back?) Finally! Someone who "got it". She, too, was surprised, and she was also sympathetic.
Honestly, this has happened to me in 3rd world countries. I didn't expect it here. More significant than the event, was the 3rd world response by security and the front desk.
To be fair, to the manager's credit, he did call me back that night at 5:23, asking that I call him back by 5:30. The next night I found a bottle of wine and some apples in my room. A nice gesture, to be sure. But really, this hotel, needs a whole new look at the world of guest management.
| 2 | null |
Do not stay here
This was perhaps the worst hotel experience of my life. It started out with the fact that despite my wishes and what I booked, I was relegated to a disgustingly smelly smoking room. Then, after I got into the room, I realized that it was a specially equipped wheelchair room, which, of course, is fine. I understand and appreciate that the hotel accommodates handicapped travelers, but it was not what I was expecting. Anyway, I accepted everything, but then the awful loud humming noises started. The noises woke me in the morning and they also just woke me now, which is why I am writing this review at nearly 1:00 AM and in a slightly irritated tone. I addressed my general disdain with the hotel staff and got the proverbial blow-off. Anyway, the bottom line is, if you want a nice, quiet, fresh-smelling room and appreciate good customer service, this is not the hotel. The breakfast was sub-par as well. A crusty omelette and burned pancakes are no way to start the day. I travel for business nearly every week and have never had such an awful experience. I don't think I have ever stayed at an Embassy Suites before and after this experience, I'll be hard pressed to try another one. Do yourself a favor and find somewhere else.
| 2 | null |
Would have neem great but A/C wasn't great
Overall I think this hotel does a great job delivering the solid holiday inn express experience. I liked having a spacious clean room and breakfast spread is always nice. The only complaint I have is my A/c in my room wasn't working that well. I told the staff and they said they had it checked but it still did not cool the room very well.
| 3 | null |
Cold shower for our honeymoon
I do not ask much when I stay in a hotel: clean sheets, possibility to get the room dark and a shower. You should not take the last one of these for granted if staying at Waldorf=Astoria.
In addition to basic needs I expected something more when I booked our honeymoon to this legendary hotel but I have to say that I can't recommend this hotel to anyone. Location i great and I even like the old fashioned rooms. But if you get bad service and the shower does not work for a whole week (well, it technically works but you just can't get warm water from there even after waiting half an hour..) those things do not help a lot.
Also they have the crappiest internet deals of all: you take a one week package (more than 100 bucks) and you can't use the same deal with wlan or another computer: it's only the cable or wlan with one computer. :(
| 1 | null |
Nice Rooms and Nice Area
The rooms and hotel were very nice. They have a nice pool area with fire pits that are on at night. The staff are very friendly. The restuarant has a nice menu for dining in the hotel. And there is shopping within walking distance. You can also catch the trolley across the street from the hotel which will take you to some sight seeing spots.
| 4 | null |
Lovely hotel, great location.
We've just returned from a long weekend at the New York Palace. It's a great hotel, good central location and very spacious rooms. Staff were very helpful. I'd definitely stay here again.
| 5 | null |
Great Location, Small Rooms
We found the location to be great. Walking distance to the different areas of the city was doable for us. Our room was quite small and not very good use of the space. The bathroom had a pocket door and the sink (which was outside of the room) had no shelving and both areas were poorly lit (the shower was practically in the dark). The only mirror was behind the sink and that was hard to see. The bed was comfortable and for being on the 4th floor, the noise was relatively low. Reception was welcoming and noticed on weekends, the hotel has a special walking tour just for guests. For Happy Hour at Currant (which is everyday from 4-7 and then from 9-close) the prices were reasonable and drinks were great. Although the $30 per day fee for valet was a little steep, it was super easy and never had to wait for our car. Loved being able to text in advance that we needed the vehicle.
| 3 | null |
Clean, comfortable, and convenient!
The hotel staff was very friendly and helpful at this hotel. The location was great, being so close to restaurants and the Petco ballpark. The room was spacious and very clean and comfortable. Also a very short drive from the San Diego airport. The complimentary breakfast worked great too. I would totally stay here again and recommend this hotel to friends.
| 5 | null |
great location for the price
Hotel was close 10 minute walk to boston commons 25 minutes fenway
rooms are small but clean exercise room was just a treadmill and elipitacal in a 10 by 10 room
parking next door with coupon 23$ a day
| 5 | null |
STAY AWAY!!! BED BUGS!!!!
This hotel is a dump!!!!!!!!! I stayed here July 5-7, 2012. Had to change to four different rooms in my two night stay! Air conditioning did not work and its 100 degrees! There were bed bugs in the room, they ended up in my luggage and biting me!!! Requested Manager several times, left several messages and went to the front desk on several occasions looking for him. Always was told he was not around and they would have him contact me, To this day I have not heard back from him and I left another message yesterday!!! I have filed a report with the Better Business Bureau, and my next step will be filing a lawsuit!!! ONCE AGAIN STAY AWAY FROM THIS DUMP!!!!!!!!! This place is a serious risk to your health!!!!
| 1 | null |
Awesome service and wonderful views...
The woman manager at the front desk on Sunday 09/09/12 came out to personally greet us and kindly gave us a view of Time Square at no additional cost. My sister and I came out from Los Angeles for the weekend and were staying in Brooklyn. We moved over to this hotel and were beyond satisfied with the location and the great customer service of the hotel. The rooms were very new and clean and our view was the icing on the cake. Thank you to those that helped us...I can't remember their names because I misplaced the manager's business card but whoever was on staff that Sunday and helped us check in...a special thank you to you :)
| 5 | null |
Our home away from home!
We started staying here back in 2009 and we have stayed many times. The rooms are great and we really enjoy the ceiling fans in the room. It is such a treat to have free internet while we are here. The hotel is great and the employees are very nice. The only drawback is that it is a little drive to the downtown area....not too far. Thanks for giving us a great place to stay while we are in Austin. We have taken business cards and referred many of our friends and family to this hotel. We save at least $50. each time we stay here.
The Woods family
Crosby Tx
| 4 | null |
Average Stay for the Price Paid
Stayed here for one night for a meeting the next day. It was an average stay, but for the price, there were no major complaints. Some of the positive things were that the room was clean and orderly. They handled the check-in and check-out process efficiently. There was adequate lighting on site and in the parking area. The hotel was located right off of the frontage road, which made it very easy to get in and out of.
Some of the bad things were that the room was supposed to be non-smoking, but had a no smoking sign right next to an ash tray. The room still smelled of smoking. The bottom of the door was not sealed at all and you can see plenty of light coming in around the bottom and top of the door, as well as whatever pests/bugs as well. Security might be an issue, as a police car was in the parking lot for quite a while with officers talking to a few people. The breakfast descriptions by other people’s reviews are right on. It is very minimal and very sparse. And once it’s gone, it’s gone. Also heard constant noise from the freeway all night long. I would stay there again, but only if no other reasonable options were available.
| 3 | null |
Nice hotel. Great location.
A block from Michgan Avenue, just a few blocks from the Oak Street beach. You can walk to pretty much anything Downtown at any time, day or night. Yet because it is on a small street, it is quiet. Our room was a nice size. The beds were very comfortable. Nicely done bathroom with great shower, including a removable showerhead. The only thing that really bugged me was that there was only one towel rack for the entire bathroom. Also, the elevators are very small. You get to know your neighbors a little too well.
| 4 | null |
Stay away from this rat hole
The hotel is cheap for Manhattan standards and in a very good location, if you like staying in Midtown. But that comes with a price, and what price it is!
So let's begin:
My partner and I stayed at this hotel in August 2012. A few days before our arrival we sent an email telling them about some purchases at amazon.com. To our surprise, when we arrived at the hotel they said they did not collect the purchases which had arrived one day before we checked in. No apologies, no regret, nothing. We were shocked - we lost many things we had bought. If only they had had the decency of answering our email and stating this policy we could have tried an alternative. But the money was ours, not theirs. So why would they bother?
Apart from that, if you want to have the free breakfast the hotel offers, be prepared to have it among several bags of garbage. I suppose sanitary authorities would most certainly disapprove this practice ... If you still have the stomach - cheap bread, cold donuts and things like that.
There's also the elevator issue. It's clear that the number of elevators is insufficient for the number of guests. Every time, and I mean every time, there was a long wait for them, especially if you're in a room in the back building, where there is only one elevator for all the guests.
Because the hotel is cheap, you're most likely to have cheap people as guests. So, it's quite common, and by common I mean every night, people slam doors and talk loud at 1, 2, 3, 4 am.
The noise of the air conditioning in the room was awful and the cleanliness was also below par.
So, don't try to save some bucks as we did. Next time, WE will not be cheap.
| 1 | null |
Best Western; our favorite hotel
We travel quite a lot; wherever we go, be it any of the 50 States, Canada or Europe, we know that we will never be disappointed at Best Western. But, we have a dearly beloved dog and would like to take him along. Unfortunately, that is not possible at the Sterling.
| 4 | null |
Bait and switch
I had the good sense to book a hotel room over a month in advance of my trip. I booked four nights. Well---when my plans changed due to personal reasons, I had to cancel one night so would only be staying 3 nights. The hotel told me that would be fine, but each night would now cost me over $200 more. When I booked no one told me I was getting a 4-night deal. I travel frequently and have never had this happen before...beware of this hotel.
| 1 | null |
Great Customer Service but no safe in room
The staff at the Hilton Garden Inn did an outstanding job from check-in to check-out and were very friendly, professional and accommodating. Although the hotel is located at the intersection of some major roads, the rooms were quiet, even the even numbered rooms which face a road.
The breakfast staff did a great job ensuring that everyone was served their made-to-order breakfasts in a timely manner and topped-up on coffee. The quality and selection of food was great. The workout facility was completely adequate and the indoor pool has some excellent "aquatic entertainment".
Rooms were clean and comfortable, and provide a variety pillows from soft to not-quite-firm. The large HDTV had an excellent picture and a large variety of channels. Internet speed was good. My only complaint is that in-room safes are not provided, so I had to leave my laptop at the front-desk.
Overall, an excellent experience. I would stay there again.
| 4 | null |
Outstanding
We stayed here for 5 nights in September 2012,We were in San Diego to attend our sons graduation from MCRD.We wanted to say this Hotel was awesome.The location in Old Town was a short walking distance from several restaurants.The staff there were friendly,helpful and professional.This place was recently renovated and looked good.The free breakfast was very good.We had an issue with some guests drinking and smoking and being loud in a no smoking area.The front desk was notified and they responded in 5 mins.The grounds are beautiful and card access secured.Oh be careful going into the secured underground parking garage..go slow or you will bottom out.We will be back in San Diego in 2014.We plan on staying there again.
| 5 | null |
Stay Hotel - 'DONT'
Tiny, I mean even for NYC or Paris...Tiny rooms.
Bathroom:
Incredibly small.
No stopper in the sink.
Terrible lighting.
Marked up walls.
Mold on the grout in the bathroom stall. Chipped paint on the get this wall mounted metal tissue dispenser...as in a doctors office.
Tiny rooms:
You cannot walk past the bed to get to the bathroom unless you turn sideways and lean out of the way of the TV.
You cannot take the iron or ironing board out of the closet without moving the chair from the desk.
Not a business persons hotel. The desk was unusable as the chair - non office-non rolling barely fits underneath...requiring you to bang your knees into the desk.
The wifi was awful...it was faster by far to use my hot spot on my phone.
The room smelled of over used air freshener.
The bed was miserable...lumpy and old...
Oh...did I mention the room was incredibly small!
Stay Hotel - do yourself a favor - DON'T.
| 2 | null |
MEH...like what someone else said, not up to Marriott standards.
Guess I should have used my points for a Tier II hotel. This place is a dump. The exterior is nice ( aren't they all?!), but the hallways were dark and the room was cramped, dated, and well-worn. The late-90's, cathode-ray tube-style TV was an absolute joke. The pool was dirty as hell, the wall were paper-thin, and the kid, ahem, "working," at the front desk was inattentive and rude. Thankfully I didn't pay for the room, or else I would have been even more indignant. I only wonder what the Residence Inn next door is like; next time, I guess...
| 2 | null |
fantastic, just like home only better
beautiful, cosmopolitan cool, clean, you won't find a better property to stay at -- period. it's close to everything, you can walk to a lot of attractions. fantastic. can't say enough good things. I would LIVE there if I could get away with it. views of downtown rock too.
| 5 | null |
Spacious space above times square
I booked HST on Tingo for around $155(including tax), and the stay proved that it is really worth the money. The room is very spacious, as you can see in the uploaded photos. The location couldn't be more convenient. You can immediately feel the amazing atmosphere of the center of NYC right after walking out of it. Will book it again if visiting NYC next time.
| 5 | null |
Lobby host vey helpful
We are greeted by the lovely lobby host MARICHU. She is very helpful and accomodating. We had a wonderful time...we were there for a weekend and the hotel is centrally located, close to everything. We were able to see the Chinese New Year from our room too. REALLY NICE EXPERIENCE.
| 5 | null |
I got more than I paid for
Visited last week of January which is typically a very slow week in New York. Was able to get a rate of less than $150 per night. For this price, the hotel is fantastic. This hotel is old but clean. The first room I got had an over active (loud) heater so requested a move. Got a room on the 14th floor - was surprising quiet. Great access to subway lines and Times Square. Great front desk staff at 11:00pm when I checked in. Will stay again.
| 4 | null |
Super Riverwalk Hotel
Rooms with fridge, microwave, stove. Newer and very clean. Staff could not have been more eager to help. Everytime I went in or out I had a question on the way and they had an answer or found one. Yeah, if you drive you have to valet park, but the cost of valet plus room is still less than alot of other downtown hotels just for the room. Free hot breakfast makes up for valet cost too! I parked on street then moved to a lot two blocks away next morning, then back to street. Saved $30.
| 5 | null |
Come for the location, the price and the Art
I have to say we were a little wary because of the mixed reviews, but we were very happy. The staff is very friendly and accommodating, always eager to help. We stayed in the Louis Vuitton room, with a large profile of Madonna over our bed, very cool room. Be prepared that this is a very old hotel that has no AC, has NOT been gutted and renovated to be modern, but the rooms are all hand painted by different artists, so if you appreciate an artsy atmosphere, this is the place for you. The rooms are small, as are the bathrooms that have claw foot tubs with shower curtains and old fashioned sinks with separate hot and cold water, and a very small cabinet, but we have stayed in smaller boutique hotels in NYC for twice the money. The beds were comfortable enough for 2 nights, and the bedding and towels were very good. There are no amenities like a spa or pool, which we don't care about, and the continental breakfast is more of a hostel atmosphere with little stools and no tables, but all in all, we would stay here again. We walked down every floor and hallway to see the art that was displayed, most of which was very good.
| 4 | null |
Perfect location for a trip to San Francisco
I have stayed at this hotel many times since 2006 and it is now my favourite hotel when I travel to San Francisco. It has a perfect location on Market Street. The F-line tram has a stop just outside the hotel which takes you all the way to Fishermans Wharf and many other attractions in the city.
The rooms are small but clean and cozy. It can be a little bit distrubing with noise from the street at night.
I stayed for 2 nights and had no problems at all. I would highly recomend this hotel if you plan a trip to San Francisco.
| 4 | null |
We put you on the cat walk...
This was probably the worst hotel experience I've had with in the last year. The "cat walk" means you are outside close to the pool and can hear EVERYTHING that is going on outside. The parking garage was a royal pain... make sure you ask for directions on how to get in and out. The front desk staff was less than helpful and our room was dirty. The hotel room was $170 per night. I had high expectations and was let down. I DO NOT RECOMMEND THIS HOTEL!
| 1 | null |
Best view of the harbor.
This hotel is in the perfect location and has the best views of the Inner Harbor. The service at the hotel is top notch and the rooms are very nice. It is only a short walk to Camden Yards, Little Italy, National Aquarium and other attractions, Highly recommended.
| 5 | null |
The Worst.
Cold shower. Thermometer in room didn't work. Free wi-fi as slow as molasses. Trendy concrete walls and pipes on the ceiling made me feel like I was in a post-nuclear holocaustal warehouse. No restaurant. Terrible food selection in the pantry - - Beefaroni was the highlight. Elevators didn't run smoothly or quickly, despite low to no traffic on them. No area information in rooms. A blunt, unsharpened pencil on table, no pen. Lights didn't work well, took a while for them to turn on, and then they were very low. Maid service included not emptying the trash containers, not leaving fresh towels, not replenishing cups or coffee. Closet space dismally small, and that's after you even find it. When you DO open the tiny cubby hole they call a closet, the hangers run not horizontally, which is logic, rational and supports finding your hanged items with ease, but perpendicular to you, so you only see the first item of your clothing and have to rummage through all your clothes to find what you want. I hate this hotel. Never, ever, ever again.
| 1 | null |
Never Ever Again
All I expected from this hotel was a basic, clean room. I didn't get anything close to clean. Please read my other reviews to know that I am not someone who complains about a hotel, in fact this will be my first.
The girl at check-in was lovely. I felt terrible for her as they were doing work on the roof and the entire lobby smelt like a mix of gasoline and paint fumes. The poor girl had been working in those conditions the entire day. They had no air-conditioning in the lobby either. It smelt like that for the 2 days that we stayed there.
Our room was filthy! Filthy dirty carpet that was lucky to have ever met with a vaccuum cleaner. A disgusting bathroom with chunks of soap that the previous guest had used still in the shower recess. (maybe even the guest before them, for all I know) Those soap chunks stayed there for our entire trip. Our bed did not have a bottom sheet that fitted, it didn't even reach the top of the mattress so that under the pillows there was no sheet so it all came off during the night and we were sleeping on the mattress. Don't get me started on the mattress......It was an old, uncomfortable mattress with springs that you could feel digging into you back - no matress protector either. I told the cleaning lady the next morning and she replaced the sheet with a fitted one however she didn't even come close to running a vaccuum through the room. She also left us with no face towels in the bathroom.
The first night we decided to eat at Damon's which is on the hotel property. 10% discount if you are a guest of the hotel. Our waitress was the only decent person working in the place. The hostess was just plain rude. The bar had no stock of anything. They were not honouring coupons that people had brought into the restuarant in the way that they were written. The food was edible. Just edible, nothing more.
I'm so disapointed that I had to write a review like this but please take my word on this......find annother place to stay.
| 2 | null |
small rooms / bed service / expensive
Unfortunately I am very sad about my stay at this hotel. Rooms they are so small And old.we have got very bed experience with front desk - the young Mexican women is so unhelpfuly and rude. We asked just one time by 6 days about more fruits in breakfest and never get this because she spend all shes time on the back. Also we asked about airport shuttle just one time - and we would like get it at 7.30 am but we cant because shuttle is going just only at full hours like 7 or 8 .another thing we paid for this hotel like 120 per night
| 1 | null |
Really poor!
I am sure in its day this was quite a nice hotel. Unfortunately its day was probably about 30 years ago, and barely anything has been done to maintain or update it.
I don't understand how owners and managers of a hotel can let their property get into a state like this and be proud of it. It wouldn't take much effort or money to update the hotel, and then to keep it updated.
The rooms were shabby, and looked like they had barely been cleaned. The wiring looked dodgy, one of the lamps didn't work. The communal areas were also dirty, and there was a lot of noise from pipes.
We also booked an additional bed, but when we arrived the hotel had run out of additional beds and did nothing to resolve this.
Finally the location is very poor. Its about half way between the airport and the centre of Philadelphia, and is not close to a subway.
The only good thing I can say about it is that it is cheap. I didn't book the hotel, a friend booked it on our behalf because of the price, but I'd have rather paid more for a better hotel in a better location.
| 2 | null |
P.O.'d
My letter to Marriott...we'll see how long this stays up:
Courtyard by Marriott
On July 5, I had a room reserved online and paid for at the Courtyard by Marriott on Airport Drive near the Port Columbus airport. The following is a list of things that happened in my brief eight hour stay at this facility.
Because of my son's baseball game in Cincinnati, we were unable to arrive at the hotel until after 10 p.m. However, the room was paid for in advance. When we arrived in the lobby, we were greeted with perplexed looks and then told that it would be a few minutes as our room needed to be "freshened up".
Exactly why was that? And, if I indeed had a reservation and had paid for it, why would my room not be ready by 10 p.m.? At age 50, I have traveled for years. If I arrive at 10 a.m., I understand that my room won't be ready. I understand that you usually can't get in until after 3 p.m. If I arrive before, a wait is not unreasonable.
On the other hand, I seriously question why a room at a reputable chain is not ready by 10 p.m. Or, why does it need "freshened up" (this I would find later).
Was there someone else in my paid for room? If so, perhaps they could contribute to my bill?
After about 10 minutes, we ventured up to our room which was allegedly a non-smoking room. Perhaps this is why we had to be "freshened up" as I detected smoke on the towels and on the pillows even though they had attempted to mask it with clean pillowcases.
The worst was yet to come. I pulled out the blanket from the closet which was in the ziplock bag. I was knocked over by the smell. The blanket reeked of urine and appeared to have been in the closet for some time as that's what the closet smelled like. I had to throw it out in the hall because of the horrific odor and call for a semi-clean replacement.
The reason for the blanket was the a/c unit. No matter where you set it, it was on and then off and then on and then off,etc. all night long. Other hotels have a way of setting it in some sort of constant mode. Not this one, this was on intermittent annoyance for the brief time I was there.
Later, at 5a.m., our phone rang. We did have a morning flight, and were going to get up early, but not that early. We DID NOT request a wake-up call. With an alarm clock and the era of cellphones, I'm mesmerized by anyone that would need such a primitive service.
Anyway, I got up and showered and went to the lobby to investigate. I asked why I was called and they erroneously said our room was down for a wake-up call. They had asked my wife, when we arrived and she definitively said, "No".
My guess is that it was for a previous day and had not been updated. I then asked to have my Marriott number put on my room. The clerk did so, but then curtly said that since I bought from an online third party that I might not get credit.
I then asked why our room wasn't ready at 10:30 or whatever it was when we finally came in. He said, "We were overbooked."
Is that how this works? When you book a room, do you not actually have a room? You actually sell more rooms than you have? Then, God forbid someone didn't pay the inflated rate for what is these days is a run of-the-mill room, you treat them like second-class citizens by sending them into the bowels of the hotel like the guy in "Office Space". To find that someone relieved themselves on the spare blanket 10 years ago and no one has bothered to replace it, is even more disturbing.
Then, to treat me in a condescending manner because I got a better deal on my room is outrageous. I've had much better rooms and experiences at lesser known chains that don't boast as many "stars". In the past, "Marriott" meant something. If it doesn't anymore, if you just run customers through the ringer as if they should be honored to be mistreated, then let me know and I just won't bother anymore.
Are you renting rooms by the hour? Is that why my room needed " freshened up"? And, if you are going to "freshen up" a room, shouldn't it maybe smell "fresh"?
Finally, if you're renting me a room that doesn't exist, that's fraudulent. Giving me a urine-filled blanket is worse. Even worse are the excuses I've got and will get for what has happened.
Scott -Cincinnati
| 1 | null |
Bed Bugs Alert and Major Let Down
From the first night we stayed at this hotel, both my husband and myself have been itching like crazy! We stayed an unfortunate four nights at this hotel, and suffered major itching, including a major let down from what we were advised BEFORE booking at The Chatwal! We phoned prior to booking to ensure that the hotel had bathtubs (as our personal preference, we only book with hotels which have bathtubs) - we were advised that EVERY room has a bathtub - excellent, so we booked. We arrived all the way from New Zealand (19 hours of flight-time) at approximately 11:00pm to arrive to a major disappointment. NO BATHTUB! We phoned the desk from our room and were advised "sorry, there's nothing we can do as all rooms with a bathtub are taken". We then advised that prior to booking we were advised that ALL ROOMS have a bathtub - "no sorry, you were told wrong, and there's nothing I can do but you are welcome to leave". Then my husband went downstairs and spoke to the "duty manager" who then finally relented and looked up to see who would be checking out the following morning so we could get a room with a bathtub. We were then promised a room with a bathtub by 12:00 midday, but by the next morning, the woman at the desk advised "sorry, but they are now checking out at 4:00pm", so we asked for a refund for the first day since the whole inconvenience had ruined a whole entire travel day (WE had been trying to sort out this mess OURSELVES all night long and the following morning by arranging a room with a bathtub) - their reply "sorry, there's nothing I can do" - she didn't even offer any complimentary gestures as a way of saying sorry for the inconvenience caused by this ridiculous hotel! We would have loved to have checked out and moved to another hotel, however, upon such short notice and only arranging three days in New York, time was very restricted. This hotel is PERFECT FOR BACKPACKERS WHO HAVE MONEY! The hotel is so small and running on a strictly cheap budget that there is no doorman in the morning upon check-out. It has been two days since we checked out and yes, we are still itching like crazy! This hotel does NOT guarantee to deliver.
| 1 | null |
Really Noisy Air Conditioning
I stayed here for a business conference, which was part of the problem as the hotel seemed to be primarily serving as a host to large numbers of people from at least two conferences. From a very lengthy check in line (I had tried to check in online but it didn't work) through to extremely crowded elevators, this made the hotel seem noisy and crowded. The room was very mediocre, with no safe deposit box, nothing in the fridge and, above all, very noisy air conditioning. It turned out that other people at the conference had the same experience - no one could get past 3am as the noise was so loud. And it was extremely hot outside. The good thing is location - not least you can access the Blue Line right underneath it. It is just not up to the standard of the Grand Hyatt chain.
| 3 | null |
Beware of the Staff
My Mother stayed in this hotel in October. She said that it was a very noisy hotel, with the rooms being very small. Apart from that she said it was OK for a few nights, and the staff were nice, and she couldn't complain about it not being tidy. On till, about a week after she had don't back and found out that someone in the Hotel had stolen her Credit Card Details. The only place she said she had used the card on this holiday was in this hotel.
My Mother has since found out that everything that was bought on her card was, bought in NewYork, online.
So if you are staying in this hotel, don't make the same mistake that my mother made, and let them take your card out of sight behind the desk, because you never know. P.s the desk is high so if your like my mother about 5'5 ... you wont be able to see over.
| 1 | null |
Employee Patrick Rhoades (Porter) very rude here!
Right at check in, a very pushy employee ( I think it is Patrick Rhoades) insisted he would take our bags upstairs. I said no thank you, we only have a couple bags, we are all set. He ignored me and started loading our bags on his cart. I only had a $50 bill and a couple of single $1's so I could only tip him $2. I wasn't going to give him a $50 for carrying two bags. When he was leaving our room, we heard him say "wow, 2 whole dollars, wow!". This got us extremely upset within the first 5 mins of our stay. I normally tip more if I have the appropriate amount of cash on hand, but this guy is just plain rude. He should be fired. I am not positive this is his name, but he is the porter that is about 50+, grey hair, goatee, heavier guy. Thank you.
| 2 | null |
Great stay in good location
We knew nothing about Baltimore, so we were not sure where we would want to stay. If you are there strictly for sight seeing, you will want to be close to the inner harbor. This hotel was about one block from the inner harbor, but the ideal place would be a little closer to Little Italy, but those hotels were very expensive. We ate lunch in Fells Point and dinner in Little Italy. We just couldn't find a great restaurant close to our hotel. But there is a free shuttle that we used and this hotel was a good price, we had a view of the inner harbor, beautifully decorated, and a great breakfast on the top floor. They were kind enough to give us a free upgrade to a suite, since we had 2 rooms. Now we had a nice livingroom. It was a great stay.
| 5 | null |
horrible experience
Had the King suite on 2nd floor. Entire room smelled like a greasy spoon kitchen, probably because it's situated above fast food restaurants. Overlooked the dumpster of said restaurants, even saw a rat running out of the dumpster. Our entire wardrobe/suitcases/and ourselves smelled like the greasy oil.
Not what a "luxury" hotel should be. Maybe other floors are better, but we will not be back to try again.
| 1 | null |
Fantastic
Celebrated my 40th birthday with 5 nights in the Waldorf Astoria and it did not disappoint. With ourselves and another couple travelling, we had two excellent rooms. Staff very friendly, everyone speaks, good morning etc. Ensure you treat yourself to breakfast at the Peacock Alley restaurant or a beer at the Bull and Bear, both excellent, although pricey. My only regret is that we did not do the Waldorf Astoria Hotel Tour to take in all the sights, although on our last day I did get a sneak look at the Grand Ball Room on Floor 3. Even though we are from the UK, are have an interest in American history and the walls are adorned of black and white photos of Presidents, Kings and uens who have stayed at thh Waldorf. Also, you see hotos of famous actors attending gala dinners there etc. The place is stepped in history......Brilliant, will go back some day.
| 5 | null |
Disappointing
I really wanted to love this hotel. With the great reviews and description on the website, I was really excited about staying here. However, as I listen to the elevator as it dings constantly, I am truly disappointed. Why, oh why, is it necessary to ding everytime it stops? I have never been in a hotel that has the elevator do that. Also, my door doesn't close properly. I can barely get in unless I push down extremely hard on the handle. Once inside the room, I have to put my entire weight against the door to be able to close it properly and lock it. Then when I leave, I have to put my entire weight against it to unlock while slamming it shut to make sure it closes when I leave. That is simply ridiculous. I will not return.
| 2 | null |
basic,at best
this isn't the best hotel in the world, more like basic student style halls of residence, with no curtains, just blinds and no kettle-a major minus for my mrs! our side of the hotel was quiet in terms of street noise, but the soundproofing between rooms ain't the best.
it's a shame, a bit of tlc would do wonders for this place. the staff were friendly with us, although we did walk by one chap giving it basil fawlty style down the phone to some poor sap.
there are a couple of good deli's right outside which enable you to keep stocks of drinks and grub up after you return from a hectic day out in nyc-and here is the positives-this hotel is seconds away from times square, very close to the subway and moments away from5/6th avenue, so couldn;t be better placed-you are in new york-the city that never sleeps-this hotel will ensure you enjoy the city to it's fullest.
we had a late flight home and for $5 were able to keep our luggage in a huge locker- a real plus. you could do better than this place, I wouldn't rush back, but it did a job
ps statue of liberty, ellis island and the aircraft carrier are closed due to hurricane sandy-pretty much everything else on the tourist list seemed unaffected
| 2 | null |
Charming and Romantic
My husband and I have been several times to dinner at TCook's but only stayed over for the first time recently (the rooms are always booked!). The food at the restaurant is fantastic. We LOVE coming to this hotel for the charming ambience, beautiful architecture and gardens. I am always excited when we pull up the palm lined drive to such a relaxing little oasis. The staff are very friendly, efficient and accommodating. We stayed in a spa suite which was lovely and quiet- even though it was next to Camelback road. The room was great- a bit dark as it was long and narrow but very well laid out. You enter the "living room" which had a daybed & minibar then walk through the bathroom to reach the bedroom. Bathroom has pocket doors you can close on both the bedroom and living room side. Bedroom opened to a public courtyard with fountains and a fireplace and there was a fireplace in the bedroom. The bathroom worked even though it was so open- I especially liked the soaking tub but did not like only 1 sink. The ceilings were very low and normally this really bothers me at hotels, but somehow with the furnishings, fireplace and light fixtures it felt cozy and romantic- not cramped.
| 5 | null |
OK hotel
It's definitely not what I would have expected of a hotel in this price range, and that hangs mostly on the facilities. Service was great, no complaints there. But the room was rather small, though it had a nice view of the Golden Gate Bridge. The shower was terrible. It was quite far away from most attractions. It might be nice for families though, because it has a nice pool and it is close to Fisherman's Warf. The elevator was very old and slow, which cost us a lot of time.
| 3 | null |
better and better...
This was our second stay...and the hotel keeps getting better. We especially loved the new look, and the staff was wonderful as usual...welcomed us back like family! Special thanks to the Front Desk Manager who made us feel like we're coming back home. We were very comfortable. Thank you Doubletree!...Samson Family
| 5 | null |
Be Prepared
Attn Boy Scouts: Be prepared when visiting the Carter. If you are, you'll survive. The room was clean and bug-free (as far as we could tell). The halls were well lit and the doors had strong locks. Now the negatives. Everything was old. Repairs had been done only when needed to meet safety codes. Our sink was cracked, the tile in the bathroom was cut to go around existing appliances. The mattress was old (but sleepable).
One more good thing. It cost us $128/night in early September. For comparison, the 4-star hotel just "West" of the Carter has the cheapest room listed at $399/night.
We discovered that the Times Square area was not so great (it reminds us of Hollywood Blvd. in Los Angeles), but if you need to be here and can put up with "old", it's worth it.
My wife and I stayed for two nights on the way back from a two week trip around England and just needed a clean bed at a price that didn't seem out of line. The shock of the condition of everything was like a slap in the face saying, "Get over it. You'll survive." And we did. And, though you might not be able to tell, we would go back if we had to be in Times Square. But we'd be prepared.
I suspect it's a well kept secret because no one wants to admit having stayed here. (This doesn't show my real name, does it????)
| 2 | null |
Excellent airport hotel
The hotel is new and very nicely appointed. Very clean. The staff is excellent - I found everybody to be extremely friendly and helpful. They suggested I return my rental car the night before my early AM departure and the hotel van driver Frank picked me up right at the rental facility to take me back to the hotel. Breakfast is included.
The next time I need a stay by the PHX airport I am coming back to Drury Inn & Suites.
| 5 | null |
Oh Heck No"
Let's start with the to10 times to have keys reset in one week. The toilets, won't flush with any volume at all. Yeck :(~ The keys will not work, cell phone or not!!! The day time front desk staff will do little to help you. I received a package there, got a phone message on Friday that the package arrived. On Sunday, they couldn't find the package. The bellhop went to the closet where they keep the packages. I saw my package there, but he looked me straight in the eye and told that was not my package. Worthless! The bar staff at night is good, though!
| 1 | null |
Terrible service
I stayed over a weekend for pleasure a couple months ago. Absolutely nothing went well after arriving. The check in line spanned to the elevators, and moved at a glacial pace. In my room, one of my pillows had lipstick on it...gross! One of the elevators to the rooms was out of order all weekend, and when I said something to the front desk, the weekend manager, Robert, was quick with a rude and snappy response that the elevator was in fact working. Well, seeing as to how it wasn't stopping, going, or moving at all in general, that was a lie. I encountered Robert again at the front desk when I was reporting a minor issue, and he quickly interrupted and was exceptionally rude again. I don't know how this man ever became a manager in hospitality, because he was the most inhospitable person I encountered in my entire stay. The front desk manager, Emily, however, was helpful and accommodating, and took valet parking charges off my bill. I will never stay here again. I would recommend nobody else stay here, there are better hotels, for better prices, which provide MUCH better service and value for your money.
| 1 | null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.