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Pleasently surprised
The Hotel is a bit dated but in good shape. I was pleasently surprised by the friendliness of the staff. After all, it is a convention Hotel and therefore I thought it would be a cold atmosphere. I would stay here again.
| 4 | null |
Don't stay here
I booked 2 rooms in this hotel on booking.com. I had only one request from the hotel that we be on the highest floor possible. This helps to block out the street sounds. We were put on the second floor. Ok I can deal with that but starting at check in we were treated as if we were an inconvenience. We parked our car with the hotel valet service which was actually the only option we found at the hotel. When we came back out later they had lost our keys and it took 30 minutes to find them. We returned and parked with them again. We spent a sleepless night in the hotel due to sirens all night outside the window. The next morning we went out and had a very full day and returned exhausted only to find 2 dirty rooms. We called and asked why the rooms weren't clean and clean towels left and we were told they don't clean rooms every day. What the heck???? No clean room and no clean towels? They did send someone to clean the room and she said they do clean the rooms every day and she didn't know why they didn't clean ours.
To further demonstrate the lack of regular cleaning 2 doors down dirty trays set in the hall for our intire stay. Finally we checked out and asked for the car. This time they didn't lose the keys they had lost the car. I kid you not it took them forever to figure out where they parked our car. During all of the above we were being taken care of by kids who tried to run and do what needed to be done but obviously didn't have the experience or knowledge. Meanwhile some older and obviously more experienced staff stood around and chatted and yelled at the younger staff to do this and do that. These more experienced staff also talked down to us and behaved as if we were an anoyance and did the same to other clients we saw. I will never go back.
I have to say the waiter in the restraunt each morning was lovely and couldn't have been more attentive. I also have to say when we checked in the room appeared to be clean.
| 2 | null |
A fantastic hotel!
This hotel has it all: spacious rooms, excellent service, and wonderful location. The staff was enthusiastic and memorable, Audrey at the front desk was very helpful in giving me directions to the local sites. Because the rates are so competitive, I'll be staying here again the next time I'm in the area!
| 5 | null |
noisy
The room was ok, but out of the window there was a big pipe, a sort of air conditioner of the big building in front of the hotel, switched on all day and night long. It was impossibile to sleep. I asked twice , but they didn't want to do somethintg (it seemed impossibile to change room in a 7 floors hotel...). It's really close to Union Square, but it's not cheap and that noise was incredible all day and all night. It's not fair when you pay 330 dollars for 3 nights and you can't sleep. And the breakfast in the pub next to the hotel is really weird...
| 2 | null |
Very nice staff.....poor area
Couldn't walk across the street to the light rail depot without a vagrant/transient person
asking for money or food.....I know the staff couldn't do anything about that but hotel not in a very nice area. I saw signs to "excuse our mess we are renovating" but I didn't see
any renovating going on during my stay...very lacking in decor...picture frames hanging on the wall of entry with no pictures in them!? The dinning room/bar lounge smelled
and the bottles of alcohol looked dusty (most of them were close to being empty) The pizza was excellent! and others there stated the food was good especially the mexican
fare. The area around the hotel was very rundown and empty taking away from the
looks of the outside of place. You do get what you pay for!
| 2 | null |
Beautiful and Convenient
I stayed at the hotel for 10 days for a convention and thoroughly enjoyed myself. Had a special convention rate, so can't really speak to value for money. The hotel is new and beautiful. It's right across the street from the convention center and is connected by "sky bridge" walkways that make it easy (and cool - I was there during a heat wave) to get there. Baseball park is also right across the street. Rooms are pretty standard for a big corporate hotel like this - great beds, nice big flat screen TV, good work space with both wired and wireless internet connectivity, good bathroom with all the amenities. The two restaurants, High Velocity (a sports bar style place - good service, very quick service, decent menu) and Ostaria Pronto (Italian dinner - but I only ate breakfast there - a great breakfast buffet) were excellent. Ordered room service twice and they quoted "30 to 45 minutes," but both times the food was there within 10 minutes. And the staff couldn't be more friendly and helpful. At registration the woman who checked me in came out from behind her desk and walked me to the elevators. Later when I asked about the computers where you can print a boarding pass, the person I spoke with walked me to those, too. And everyone greets you every time they see you. I would recommend this place if a big corporate hotel is what you're looking for. It's lovely.
| 5 | null |
shame, $2.5k bill
great value, great staff.. HOWEVER, car got broken into at night in front of the hotel in the parking lot and cost me $2.5k. Management refunded me $250 of $500 bill. To little. Ruined my trip to Houston. Never again.
| 2 | null |
Perfect Location; Friendly Staff
My significant other and I researched SF hotels extensively and were so happy that we decided on the Omni Hotel San Francisco (500 California St). We probably spent a little more than we initially intended but it was well worth it. Below are some highlights:
1. Very friendly staff. Great concierge service with many useful suggestions.
2. Beautiful lobby. Wood paneling and chandeliers are a great touch.
3. Steakhouse in the hotel was very delicious.
4. Room was a good size and bed was very comfortable.
5. Location is ideal for access to Ferry Building, China Town, Fisherman's Wharf, Pier 39, Top of the Mark, Grace Cathedral, etc.
6. Cable Car line runs on California St right past the hotel. Ideal for tourists that want to experience a nice Cable Car ride.
| 5 | null |
Stylish, perfect place to stay
I have stayed here before, this hotel is on my favorite hotel list in Boston. The staff is very friendly and helpful. The hotel is conveniently located in Boston. Not to far out from the business center and the airport. The rooms are comfortable, well maintained. The fitness is OK, not splendid and could use an upgrade. Free wifi. The restaurant is good, I had dinner and breakfast. On top of all, the building is historic.
| 5 | null |
Pleasant Enough
Was only there for 2 nights after flying in from the UK , Caching a ball game and then going on to the rest of the trip. Room was fine - typical for the chain. Clean comfortable and no issues. Bed was comfy , and the computer and printer setup in the lobby was useful and worked well.
| 4 | null |
Very noisey and high crime area.
You are very close to a major hospital and ambulances scream by all night. Adjacent to a mall that we witnessed people screaming, cursing and acting totally crazy. Everything very expensive.
| 2 | null |
Great Hotel
I loved this hotel! Walking distance to almost everything. Great restaurants on the same block. The complimentary breakfast was good even during remodeling of the area! The only negative thing abouthe hotel is they have only two elevators so you wait a long time. Other than that, I would stay there again!
| 4 | null |
Nice Downtown Property
The Hilton was a nice downtown property. Great Location within walking distance to many restaurants and the mall. Safe area. Two restaurants in the hotel - the 120 Grille (part of the Hilton) and McCormick & Schmicks. Business Center was very well equipped, thought the computers were older. Rooms were nice, though the beds were much more comfy at the next door Embassy Suites. Bathrooms good sized. Everything in working order. TV's are normal size, but seemed too far from the bed. Utilized Valet parking (expensive), but all of the valet workers were fabulous - always smiling, always willing to answer questions.
| 4 | null |
Horrible Beds !!!
Recently stayed at this property - room 706. Hotel was clean, lovely property, but beds were deplorable. I had a room with two double beds. Both beds were extremely lumpy and seriously sagged in the middle of the mattress. I tried calling the front desk to complain , but no one answered ( albeit it was about 1:30 a.m. ). I ended up sleeping on the sofa chair in the room - much more comfortable !! I have stayed at Hilton properties in the past and have never experienced this type of problem before.
| 2 | null |
Business Hotel
This hotel has some nice features but the front desk staff did not live up to expectations. Our room was not ready at check in and they didn't call to let us know when it was as they had promised. Later, our keys stopped working and we had to go down twice to get it straightened out without apologies for the inconvenience. We've stayed in a lot of solid business hotels. This one is okay. The small work out room was fine and the parking was convenient.
| 3 | null |
Classy old hotel, a little pricey for what you get
I stayed at the Palace for a conference in November - I used the AAA breakfast package rate. It's a really neat (and big) old hotel in a good location (if you want to stay downtown). Short walk to most meetings in the financial district, and a good (flat) place to run from if you want to get out and get some exercise. The hotel itself is well kept up for how old it is, and breakfast in the Garden Court is a must at least once - really beautiful venue with great food (can't comment on the price since it was included with my room). Vaulted ceilings everywhere, including in the rooms make it feel really spacious. My only complaints - the bathroom was a little dated, but not terrible given that the building is over 100 years old and they charged a ridiculous fee for wifi - they shouldn't be charging at all given the room rates and they make you pay an extra fee for the highest download speed. Staff was great. I'd probably look for someplace a little less expensive next time.
| 4 | null |
Disappointed return visit
My partner and I recently stayed at a location in Ocean Beach for five nights.I get the same location, upstairs facing the ocean everytime. The hotel location is great. The staff are friendly and the heated pool is a plus. I have stayed at the Ocean Villa Inn three times before and always found it adequate in terms of the maintenance and upkeep of the room. This time we were disappointed. The shower had little water pressure and two differen knobs making it look broken. The carpet obviously needed a good cleaning as we could walk with clean wet feet across the room and back into the bath we saw how dirty the carpet was. Then we found mouse droppings on the bathroom sink and our belongings. There was evidence they chewed holes in a shirt and sock in our dirty clothes. We told the desk clerk about it and she apologized, saying she would pass this to the manager. We didn't hear anything more. When I checked out I found a credit on the bill for "the two nights" we had a problem. We are both very disappointed and wish the owner would invest more back into the maintenance and upkeep of the rooms.
| 2 | null |
Could have been better
I stayed here recently when I had some free time to kill in Texas after a Conference. The Hotel is tricky to get to, just off the IH-35. Plenty of parking on-site. Staff were helpful and check-in was straightforward. Room was a little smaller than I am used to with the Candlewood brand. No seperate Lounge area. Bedroom and kitchen all together with a comfortable armchair next to the bed.. Room was clean. Has good gym and a laundry. The Candlewood Cupboard (ie internal food/snack store) was poorly stocked with very little to choose from. Overall I rate this Candlewood average. However its good value for money as it was inexpensive.
| 3 | null |
Good Option
Good option to choose!
Nice place, near of union square.
Could be cheaper but is good.
Quiet room and clean room!
| 3 | null |
Bahia Resort
I spent 3 nights last week at the Bahia Resort Hotel. The room provided to us looked like a 60's motel room. Nothing like any of the pictures. The room was brown mustard in color with a window right next to the side-walk. The carpet looked like it was dirty. The Every guests walking by could see in to the room if the curtain was open. With the curtains closed the lighting was so poor you couldn't read unless you put the writing directly under one of the 3 lights in the room. the The tv was old style (not a flat screen) and the words were hard to understand as you tried to listen.
The best thing was the iron to touch up clothes (It really worked), the back of the hotel map that had clear directions on how to get to all the popular tourist points in San Diego, and the handicap accessible bathroom my 85 year old mother needed.
| 1 | null |
You get a lot of bang for your buck
My friend and I stayed at this hotel for the entire last week of September. All the other Union Square hotels were almost or completely booked. We ended up paying $140 per night for two single beds. For the location, and the season, I thought it was a steal. Overall the rooms were comfortable and clean without to many bells or whistles. They have all the basics that you need and they offer a free breakfast. The only thing our room lacked was air conditioning. We actually stayed in two different rooms. One that faced the street and one that faced a very narrow alley. The street facing room was fine with an open window but the alley facing room got warm because the lack of airflow. The staff were friendly, helpful, and able to answer any questions that we had. Overall the hotel experience was fantastic. You truly cannot beat the location. If I head back to San Francisco I will be staying at the Stratford again.
| 4 | null |
Enjoyed my stay
I stayed here for 2 nights while attending a professional conference. It was scrupulously clean and the bed was possibly the most comfortable I have ever slept in (and I'm picky!) The hotel was quiet enough that I got a good night's sleep and the desk help was very friendly and courteous. The complementary breakfast included an assortment of teas, coffee, bagels, danish, bread for toasting, cold and instant hot cereals, waffles, and refrigerated breakfast sandwiches to be heated. Most of what I ate was acceptable, although I found the bacon/egg/cheese biscuit inedible. Others, however, appeared to be enjoying it. The indoor pool/spa was ok, but terribly steamy and the tile was very, very wet and slippery. If I could make one single improvement to this property, I would increase the size of the parking spaces. My car was door-dinged, severely, twice the first day I was there because the spaces are inexcusably narrow. I have a disabled permit that I do not use unless I feel so badly that walking is not an option, but I finally moved my car into a handicapped space because I couldn't bear the damage that was being done to it. C'mon, Fairfield Inn, you're in Texas- most of the people drive pick-ups and SUVs and need bigger spaces. I realize that Austin is different from the rest of the state (in so many ways,) but that is where most visitors are coming from.
| 4 | null |
Just average.
I stayed here the weekend after Thanksgiving. I won't stay here again. The location was good for my purposes and the room was clean. However, I couldn't get the two double beds I asked for and the roll out bed was VERY UNCOMFORTABLE. I FELT EVERY SPRING WHENEVER I MOVED. There was no coffee maker/coffee in the room and no restaurant service. I only stayed one night so if that's all you need, consider it; but I won't.
| 3 | null |
Poor amenities and room supplies inadaquate
Recently myself and three friends stayed there and the room service was poor, broken bathroom door, leaking faucet in the tub, bugs, uncleaned room by maids - example (same piece of paper on the rug for the five days we were there). Only (1) pillow per guest. Bugs and spiders in the room. Will never stay there again. Price was high. Complimentary breakfast was a joke. Waffels stuck to the waffel iron.
| 2 | null |
Bad service from this eco-friendly hotel
This is an eco-friendly hotel but the staff is not friendly at all. Completely no customer service.
They mismanaged my room reservations & they expect a single lady to move to their sister hotel 20minutes walk away at almost midnight without offering any assistance. Their "take it of leave it" attitude is beyond bad.
If you fancy testing your patience, you can give this hotel a try. Not recommended for ladies travelling alone.
| 1 | null |
Great location, historic property
We wanted to spend a couple of days seeing the sites in Chicago. This hotel proved to be an excellent location at a good price. We love historic buildings transformed into nice places to stay. The doorman who greeted us was over the top friendly and helpful. He also served as concierge with great tips on restaurants, sites, in town transportation and more. He really made us feel at home.
The room was small but very nice. The toiletries were quality, the bed was comfortable, the view was good (wish I was a few floors higher). They have a restaurant which seems to be nice, but we opted for neighborhood italian restaurants. Got a stuffed pizza about four blocks away that was fantastic. Greg the doorman advised we get some flavored popcorn at a place along the way as a snack while waiting for the pizza. It was great!
There is a convenient pharmacy around the corner to buy day passes on the metro - definitely worth the money. The metro and buses are nearby as is the famous fountain, museums and Lake Michigan. The Magnificent Mile was a short bus ride away, as was Millenium Park. All in all this was a great jumping off point.
| 5 | null |
Fenway
The hotel is old but was OK for the short two night stay. Front desk was helpful with local info. Could not get the two extra pillows we wanted. Computer was down when we checked out so could not get a receipt. No alternative - just had to hope they were on the honor system.
| 3 | null |
Would recommend
Worked with Amada for group trip to Chicago. She was great to work with and very flexible with
alll the changes that we had. The hotel itself is in a great location. The rooms were nice and clean. Everyone was friendy that we encountered. Would definitely recommend to others.
| 4 | null |
Complete garbage!
Stayed 2 nights late October 2012, and lets start with the TV did not work, the carpet was disgusting, there were roaches in the bath tub, the hallways wreaked of smoke and there were nasty homeless type people staying the and they even begged for money from me. I would cringe knowing I had to sleep there after a long day in Dallas. This hotel should be torn down!
| 1 | null |
Feces in the toilet when I checked in...
Grossest experience ever. I notified the front desk and they just sent someone to clean the bathroom, did not offer a room change or anything.
Other irritating aspects:
The bathrooms are unbelievably small. So small there is no room for a door. So small you can't sit on the toilet without hitting your head and/or knees on the wall in front of you (and I'm 5'1", not exactly tall).
The room overall is tiny. Barely enough room for one person to walk around the bed. No dresser, no drawers, no place to put clothes or a suitcase except for a very small closet
The doors slam shut. Loudly.
The hallways smell like cigarette smoke, even on the non-smoking floors.
| 1 | null |
Descent hotel
Grant Hotel is great located very close to Union square in downstown SF. The rooms are simple but have all you need. Internet connection is available free of charge in the lobby and if you want it in the room it will cost you 7 dollar per day. The staff very friendly and helpful, breakfast was included but was very simple and consisted of cakes and coffee.
If you want a basic hotel located in downtown this a good choice.
| 3 | null |
This Is a Gem of a Hotel
My wife and I often visit Baltimore and we have stayed at the Days Inn Inner Harbor on three or four occasions in the recent past. We have been consistently pleased with our experience. The facility is well designed and impeccably maintained. The rooms are clean and nicely furnished. The staff is uniformly pleasant and exceptionally helpful. All of this and the room rates are very reasonable!
Although it is only a Days Inn, the hotel has an outdoor pool and a very pleasant restaurant. Parking is available in an adjacent, private garage, which makes it convenient for visitors who arrive by car. This hotel is conveniently located: the convention center is just down the street and the inner harbor and other downtown attractions are only a couple of blocks away.
I give this hotel an "Excellent" rating because it achieves everything it that it sets out to do: it is a well run, well staffed, well maintained, reasonably priced, basic hotel conveniently located in the heart of a major city. I don't think that you can ask for much more than that.
| 5 | null |
Nice staff, run down facility
The staff were all very friendly and helpful and it's right off the highway. However, the rooms are run-down and the surrounding area does not seem safe. If nothing else is available this place is OK, but I would say look elsewhere if you can.
| 3 | null |
Small rooms, great location
We stayed in rooms 824 (a small suite) and 704. The sitting room of the suite was tiny, not really worth the extra money, but it did mean that we had a refrigerator and a microwave oven, which was useful. The hotel is quiet and clean - no bed bugs here! - and well maintained. We found all the staff helpful. The hotel is a couple of blocks from the Natural History Museum and Central Park, and about 15 mins walk from the Met. The subway station for line 1, which takes you to the theatre district, is at the end of the block. There are a number of restaurants and small food outlets on the street surrounding the hotel. Very convenient location.
| 5 | null |
Wow!!!
What a hidden jewel, this is a great little hotel with staff that are willing to help you out with anything! Very clean and comfortable. The wine and cheese evening was an added bonus, would recommend this hotel to everyone, it would be our first choice to stay when we go back to New York again
| 5 | null |
good price with good location but not a good place to stay
I love the location. The room is in ok size for 2 depending on which room you get however this place seem to have long term stay people which they can be quite creepy and make you feel uncomfortable. I believe that the room we stayed just recently renovate but still the environment is not so good.
the lift here is just scary!
| 3 | null |
Secret Shopper Reveals: Bed Bugs
The hotel is in walking distance to Times Squares-10 minutes. The hotel is very small, next to it is the Hampton Inn and Candlewood Suite. Holiday Inn is managed by Hersha Hospitality and Candlewood is part of the InterContential Hotels Group.
Picture the hotel as a square. As you enter, the front desk is on the left. Some lounge chairs/sofas. Concierge desk + GM’s office are on the right. There a computer/printer station, two elevators, stairs, beverage area and then the breakfast room. Complimentary continental breakfast included for all!
There are 36 floors. Ice + Vending are on floors: 8, 17, 25, 35. There are six rooms per floor. Rooms ending in “03” and “04” are near the elevator. See pictures above.
If you were to enter the hotel- on the left side is the view of the Hudson (?) river. The right might be the view of the Empire Building.
The checks in time are discrepant: the actual check in time is 4pm. The emergency exit sign behind the room’s door state that it’s 3pm.
We were on the 25th floor-a non smoking floor, but we can smell the cigarette smoke in the hallway. It might be because it’s travelling thru the vents.
I’ve email management for special requests: early arrival, high floor, a room with a view and it was ALL honored during our New Year Eve stay! I’m just a little disappointed that they never acknowledge that they received my email.
Since we’re part of their loyalty program, we received chocolates, water bottles and the staff surprised us with a birthday card and candies.
Holiday Inn is a brand you can trust. They have all the amenities you would normally expected-TV, closet, soap/shampoo/lotion, towels, coffee makers, safes are at the front desk. Parking is available for a fee. Complimentary Wifi available throughout the building.
I hope you haven’t jump into conclusion about my title regarding bed bugs! There are absolutely NO bed bugs during our stay. I’ve given 4 stars out of 5 because the lobby, the hallway and the rooms are small. I would recommend this hotel and I would stay here again.
| 4 | null |
A little more effort would make things a whole lot better!
This is one of the hotels that is in between average and very good. With a little more attention to keeping things in good repair the rating would improve. Before sharing my most recent stay, I should note that I've been here before when it was sparkling new and so my review will focus on what's happened since.
Here's an increasingly common truism: trendy doesn't always hold up well. The furnishings and furniture, while not tattered now, were once bright, spotless and cheery. They're starting to show some a little wear and I wonder how well they'll hold up. Bed was good, especially if you like a very firm mattress. No phone on the night stand. No refrigerator or microwave in the room, which is fairly common in the better new hotels. Room lighting was OK. Heat/AC also OK. Bathroom was clean and decent shower pressure but the towels were like high school locker room quality. The shower control faucet handle was stiff and difficult to work.
WiFi was good and there was good desk space with outlets. There was a flat screen TV that looked like someone tried to get it off of the wall. And that's the least of it. The outlet below the television was broken to the extent that one of the jacks was was literally broken off and laying on the furniture below. Above was the other jack -- which was live -- attacked to an exposed LIVE power wire. THIS SHOULD NEVER OCCUR IN A HOTEL ROOM! This hotel has people in that room every day -- why didn't they see this? This is a serious safety hazard. I did go to the front desk and report it. (Fortunately, I am an elecronics geek so it wasn't foreign or dangerous to me but that wouldn't be the case for the average traveler.) Hopefully they didn't rent the room (#313) to anyone else before fixing it.
Free WiFi service was decent and reasonably fast. There were a few noisy people in the hotel and you could hear noise from the adjoining rooms which isn't so great for a newer property. And therein is the problem -- this is a newer property which is already showing a little bit of wear and tear. If the owners and staff don't show more TLC and attention to quality service and maintenance then it will deteriorate. It's far from horrible but there's no excuse for it not being as spic-and-span as it was when it was new and fresh. It could be like new and fresh with a bit more attention and effort.
The staff seems like a mixed bag. Checkin and checkout was quick and efficient but not terribly friendly. It wasn't unfriendly, either, but this is the HOSPITALITY industry and there was no effort to make guests feel welcome in the process. Again, not horrible or objectionable but in need of improvement. Again, just a little more effort would make things a whole lot better. And that's the moral of the story with this hotel: just a little more effort would make things, while not bad, a whole lot better IF the owners and management truly (as opposed to lip service) cared.
| 3 | null |
Looks brand new
This is an excellent hotel. It is extremely clean and looks brand new. The location is within walking distance of many restaurants and shopping. The fitness room is small but has the necessary equipment. The breakfast is a typcial Hampton Inn meal. The staff was very accomodating.
| 5 | null |
It is a good hotel but could be better
We stayed here prior to leaving on an Alaskan cruise along with my 2 brothers and their children. I selected this hotel because of its location and also because of the suite concept. On arrival we had problems with the check-in. We were told we had booked 4 rooms even though the confirmation said we booked three. After several minutes the woman at the check in agreed to cancel the "4th" resevatioin without penalty. Only one room was available when we arrived at 1PM; my brothers couldn't get into their rooms until about 5PM. There was additional confusion at the front desk when they tried to get their keys. It was resolved but still annoying.
The rooms are very large and nicely decorated. However there are a number of maintenance issues: one lamp in the living room didn't work because the switch was broken; there is a fireplace in the living room but it was not operating. In the bedroom, one lamp wasn't plugged in because there was only one outlet and it was taken by a clock that could not be set to the right time.
We did like the location and the fact that coffee was served 24 hours per day. The lobby is small but very attractive as was the room where complimentary breakfast was served. The kitchen had glasses, plates, etc along with a microwave, refrigerator and dish washer. This would be an excellent feature for a long stay!
If they can figure out how to straighten out the reservation issues and better maintain the rooms we would definitely recommend this place. Right now I am not convinced that we would stay again.
| 3 | null |
Spring Break Disappointment
The location of the hotel is great, however the rooms were outdated and we had plumbing issues that caused us to move 2 times during our 2 night stay. The first room by the pool was very noisy and we woke up to a large leak from the ceiling when the people upstairs started showering. The front desk apologized and moved us to a different room in the tower that same morning. After being out enjoying the sights all day we returned to the room at about 9:30 PM only to have water coming up the shower drain when the neighbors were showering. After another call to the front desk about the new issue, we were moved to yet another room that was an "upgrade". This room was right above the pool area and all the noise echoed up until 11:00 PM when it closed. It was so loud that it sounded like a window was open. Add to this that the ice machine for the floor shared the same outside wall as the bed in the room and the upstairs neighbors sounded like they were moving furniture all night long. It was not a restful evening. When we checked out there was no acknowledgement of the inconvienience we encountered by having to move our luggage two times due to the issues. Not something we would have expected from a 4 star hotel.
Even though the location was very convenient, we would not stay at this hotel again.
| 2 | null |
Full of promise - but it quickly turns to dust
The location, next to the opera house was why we chose it. Our arrival was normal, the valet parking and front desk were fine and the bags came quickly. The lobby or reception area was a good old-fashioned one, very pleasant, but it went rapidly downhill from there. The room was like a shoebox, but we were there just one night so no big problem. We could not get the TV (an old fashioned CRT set) to work at all, but there was a good radio. The street noise was a problem, with trams and seemingly every fire engine in San Jose going by. The sound insulation was very poor indeed and if we opened the bathroom door it crashed onto the toilet bowl and to reach round to get at the toilet paper you bang your arm on the holder - great design, the safe was too high for either of us to see into, but the Internet worked fine.
The restaurant is a pretentious Italian one (Il Fornaio). Looking in, we did not like their presentation so had dinner elsewhere - were we wise?
Breakfast was something else! The girl on the restaurant desk was absent for 20 minutes and nobody else was in charge of ingoring us, so we waited - and waited and waited. Once we got a table, the orange juice had run out, so we had apple. The coffee reminded me of the old joke "This coffee taste like mud" - 'Yes Sir, it was ground this morning'. It was truly dreadful. When it arrived the 'waiter' had slopped it into the tray and simply wiped the cup bottom and put it back in the saucer still coffee covered. The Uova alla Benedetina (sort of Eggs Benedict) was covered with a strange white goo. I could not determine what it was, but the taste was not good. My wife ordered fruit and toast, the fruit was fine, but the toast arrived with no butter and no marmalade - just dry toast. The waiters were surly, untidy and had poor English. There are 20 million unemployed in California can the hotel not find better staff?? The penny tip I left was too much!
Taken overall, we cannot see how anyone civilised could give it a good review, the many things wrong were not things that change from night to night - perhaps Americans are overawed with the grand setting - who knows? All in all, it was the worst hotel in our four weeks in California.
PS. The opera 'Faust' was quite as good as any second tier European city such as Toulouse, Dresden or Birmingham.
| 1 | null |
Loved it!
This was our second stay and once again we thought it was great: the room, the food, the staff, everything was first class. Only gripe is that the free wi-fi was very slow and cell phone service intermittent in the room.
| 5 | null |
Highly Recommend the Magnolia Hotel in Houston.
The Magnolia Hotel in the Theatre District is brilliant for both location, the amenities and the staff !
| 5 | null |
Nice hotel, miserable customer service
The good things about the hotel: The staff at lower levels (everyone providing basic service) were terrific. In fact, I received some of the best service from individuals I have seen in awhile. The room was lovely and clean.
The management, however, is apparently fixated on milking as much money out of you as possible and without warning. I was charged for business services despite not being informed by the business office that there was a charge (I called in advance.) there was an error in my reservation - it had me arriving a day early - and I was told it would be "no problem." I was then charged for the night - WITHOUT INFORMING ME THAT I WOULD BE CHARGED. They ran my credit card and didn't tell me. I was told (when I asked if it could be removed) that they hotel was busy and my reservation kept them from booking the room. Had rust not run out of my sink when I arrived, I might have bought that.
The bar is incredibly understaffed. One poor server covered the entire bar, and the service and food delivery time were as slow as you would expect. I don't blame the server - she never stopped moving. It must be another part of the management's attempt to make every possible dime they can.
If the review were based solely on the room and the service staff, I would have given it a 4 (minus one point because it took 5 minutes to get hot water to my room at 6 am.) Due to the management, it is a 2. Don't go here without deep pockets and unless you like surprises.
| 2 | null |
Not very impressive
Lousy! the woman behind the desk was rude. never again.. No breakfast out with the park and fly package.. Very dissapointed. Nothing compared to a Hyatt Regency,
| 2 | null |
Great location, average hotel
We reserved a Junior Suite for the four of us, my husband and I and 2 children (6 and 11). At check-in we were offered an upgrade (at an extra cost) which we accepted, since the lady said the room was much nicer..hence, we ended up in a Suite. The room was very nice, very big, lovely bathroom....unfortunately, I ended up sleeping on the sofa-bed with my daughter, and my back did not appreciate it. I could feel every spring in that sofa, how very uncomfortable!! The next day I asked to be changed to a room with two beds because, at the end of the day, in New York, at least in my opinion, you walk your feet off and a good bed in which to rest is much more important than a separate room with a TV. We were downgraded to a double room with two ok beds, a tiny bathroom (for the price) and a view to the adjacent building´s wall. At checkout, I was expecting a price adjustment to my favour (I was ready to pay for that first night upgrade, but expected the same adjustment--only this time downwards--when we changed to the worse room). Surprise, no such adjustment was made, not even when I explained the situation. In short, it was not worth the price.
| 3 | null |
What can I say... Poor, Poor & Poor
Stayed here over the weekend for a short business trip and although I loved the location I was absolutely appalled with almost everything else! I don't know how to begin but here goes.
Arrival: As I was driving a rented car, I needed to park my car temporarily to check-in (for about 10 minutes or so) but the gentlemen at the driveway insisted that I can't do that. In the end, I have to return the car 3 blocks away with half of my luggage (I dropped off 1 bag and left it at reception) and walk to the hotel with the luggage. Appalling!
Check-in: Check-in was relatively efficient.
Concierge: Appalling - I asked a relatively simple question - i.e. What time does the Smithsonian museums close during summer. She informed me it's a 5pm. Luckily I took the chance and went there anyway (as I thought they have longer hours in summer) - they were open until 7pm! I found out later that that information is on the front page of their website! Concierge should verify the information!
Service to the rooms: My room was missing a in-room dining menu and I requested for it. It took them one and a half hours to bring them to me. Also, housekeeping did not add an additional shower gel on the 2nd day and I requested for one. Took them 45 minutes to bring it up and the gentlemen told me that if I want more, I can get them myself as the trolley is parked just down the corridor. Is this what you call Service Express???
On the day of my checkout, housekeeping showed up at 9am (on a Sunday morning) to prompt me that I am checking out. As a gold SPG member, I have 4pm checkout rites (which I have informed the reception and got confirmation of that). It is rather intrusive and rude.
Reception: It is common practice that the reception of a hotel should carry change for the convenience of their guests. This one does not. In fact, the lady at the counter informs me (rather rudely) that they have only 100 dollar notes and I should buy something at the shop to get change. Which I did. This is not acceptable for a Starwood hotel.
Food: Breakfast is good albeit without variation. Had dinner once at the same restaurant and I was surprised to see a grasshopper in my salad (after I finished half of the salad). If I was not paying attention, I'd have consumed a rather exotic source of protein. However, the waitress was apologetic and they gave me a complimentary desert. Best service I received in my entire stay.
All in all, poor, Poor & POOR!
| 2 | null |
The hotel reception clerk, Antonio, was an idiot.
First off, I'd like to say the actual hotel was nice and our room had a great view. Unfortunately, it was slightly offset by the stupid idiot that checked us in, Antonio. Let's see, where to begin...First of all, I don't think he was even qualified to work the check-in. He came out of the back room and noticed that the line was getting long so decided this was his big chance to impress the bosses and waved us over for check-in assistance. He did alright for the first couple minutes...took our names down and entered them into the system well enough. However, that's about all he did right. Our Priceline package was paid in full and included free parking. When we mentioned this, Antonio was quick to tell us that the hotel didn't offer free parking and that there would be an additional fee. As this was going on, I interjected to ask what floor we'd be on as my husband and I were both hoping for something near the top for the view. He said we'd be on the 7th floor. My husband then asked if we would be able to pay more for a room on one of the top floors...anything from 20 up would have been great. Once again, Antonio the idiot was quick to say this wasn't possible but for a $30 fee, we could have a city view on the 7th floor....big whoop. When we asked why we weren't allowed anything higher than that, he explained that there were people in this weekend taking an exam and that the hotel wanted to give them a quiet area in which to study while keeping the noisier people for St. Patrick's Day weekend separated. This sounded like an alright excuse but were they really blocking 25 floors just for this? At this point he was of no help and we were losing patience so he went to the back and brought out his manager. As she walked out, she looked at us and shook her head as if to say, "I'm sorry you have to deal with this guy." His manager, Louise, quickly looked up our reservation, confirmed we did indeed have free parking and gave us our room cards so we could be on our way. So, off we go to the 7th floor with a room card that says 3223. Odd, I thought, wouldn't the numbers be in the 700's if our room was on the 7th floor? Oh well, surely Antonio isn't stupid enough to send us to the wrong floor, right? Nope, he was. After briefly stepping off on the 7th floor, we realized we had to be in the wrong place and went back down to inquire. By this time, they'd moved Antonio to the help desk where he could tell people that Chicago doesn't have a Shedd Aquarium or Field Museum. The lady working the check-in told us that we were actually on the 32nd floor! So, to wrap up, the rest of the trip was great. We had an amazing view and a really nice time. But, the story wouldn't be complete without finding out a couple days later that Hyatt charged my credit card for the room even though we'd already paid on Priceline. I blame Antonio. I'm sure he's behind this in some way. Anyway, they've refunded the double charge and that'll probably be the last time we visit that hotel.
| 2 | null |
Dupont Circle Hotel is just duh!
Maybe I'm just too old to appreciate this place, but I thought the Dupont Circle Hotel was awful. Yes, the furnishings and style is sophisticated and modern, but off the mark. To be fair, the bar and restaurant are high energy and the food very good, but the accomodations and service was awful. Room was so small, I felt we were in a tiny boat cabin, no dresser for clothes and a closet with 5 hangers. The bathroom was so tight and "public" it might as well have been in the middle of the room. And speaking of that-make sure you get into the shower first or you will be standing in a few inches of water for lack of a proper curtain or door that keeps the water where you want it. Better have your dancing shoes on, too. Trying to find a mirror that actually gives you a reflection and not a blast of light behind you is a futile dance around the room. All that would have been manageable, but the service matched the room-dreadful. Our room was still undone when we returned late in the afternoon from a morning of sightseeing, having to get ready for our evening affair with soggy towels and a bathroom still soaking wet from the morning shower debacle. The people at the desk were nice enough, but the concierge was useless. If you are young, hip and looking for style alone, this may be the place. If you are used to "the finer things", look elsewhere. Location, and location only, this hotel has it, but it is worth the extra steps to go someplace else.
| 2 | null |
Wish It was Better but it just came up short
This is a hotel that is trying to break out to a 5 star - but it just lacks in a few areas. Service is actually very good. And the location is one of the most upscale areas of Houston. But here is the deal --
1. Reservations - even though a call in advance on the day that I checked in to guarantee the type of room I needed (a walk in shower) -- I arrived at 5 pm to find that the room had not been saved for me. The manager stepped in during the checkin process and tried to satisfy me by saying they would let us stay in another room and they would get my requested room ready. What they did not say was that the room they were preparing was not the walkin shower - it just had a shower. (readers please note that because of knee surgery I have to request this type of room -- and even the Hampton Inns and the Holiday Inn's honor these reservation requests) .
Because of this serious error of not honoring the reservation, I have to mark them down.
Secondly, of special note is the fact that the bed frame had its sharp metal ends sticking out approximately 4 inches which scraped me several times during my three night stay. Thus another deduction.
The two restaurants are exceptional. The upscale one is bordering on four star. (I will write a separate review for Noe, their upscale restaurant).
Another negative - The rooms on the second floor are located very close to meeting rooms which makes for very noisy early morning times on weekdays. The hotel should make amends for this.
Parking - self-parking is an outrageous $16 per night - this in an area of town that does NOT have parking challenges. This is a profit margin maker for the hotel and should be changed. Valet parking is $24 per night., None of this is advertised in their rates.
Service is very good - the staff is friendly and helpful. The facility is clean and updated. There are no problems with is.
| 3 | null |
The Right Location at the Right Price
I'm a loyal Marriottt customer, but my first time at RI in NYC. Within 10 blocks of all major attractions. A great deal for the money! Full b'fast inc. in price (eggs, sausage, hash browns, cereal, fruit, yogurt, waffles etc.) I agree w/other reviewers. Rooms are smaller than other RIs, but BIG for city standards...320 sq. ft vs 220 average. Be aware that rooms listed as suites are studios...there is no separate bedroom, but ea. room has a queen sofabed. Even though hotel only 6 yrs old...softbed mattress needed to be replaced. Otherwise, the hotel is what you expect of Marriott....pleasant staff, efficient service & a spotless room/bathroom.
| 4 | null |
Great Stay!
What a wonderful choice! I was traveling on business but wanted to make sure that I enjoyed the city while I was in Chicago. This is a prime location. It is right in the center of the all of the shopping spots. The staff was friendly. The rooms were nice and clean. The hotel was quiet. Breakfast in the restaurant of the hotel was beyond excellent. There were always taxis parked outside of the hotel available for transportation and the doormen also assisted with this. The only negative thing about my stay was though I ordered the night before via hang tag, Room Service was 30 minutes late with my breakfast on my last day. This was a little irrItating since I was very crunched for time. Outside of the delayed room service, my stay was great!
| 4 | null |
Disappointed...
The bed was very uncomfortable. There was a dirty sock left in the room from the pervious folks. There is no mini fridge or mini bar in the rooms. Room service food was terrible and ver high priced. Upon arriving in my room the TV and Wifi did not work. The technician that came to resolve this fixed the TV immediately but had to make a call regarding the Wifi and was put on hold. He then proceeded to hand me the phone and said, "you can sit on hold as easily as I can". At the price of this hotel stay, I suggest staying elsewhere and there are many better options right next door.
| 2 | null |
Not great
Having toured around the US for a few weeks and spending time in 8 different hotels we have gotten a good feeling for what is considered good. Unfortunately the Magnolia isn't great.
Positives - room a nice size, complimentary town car to anywhere downtown
Negatives - The furniture in the hallway on the 14th floor is filthy, the breakfast area looks temporary at best. Decor looks put together in a hurry
| 2 | null |
I so wanted to like it...
I just can't find anything good to say about the place, except of course the location is top notch. Something has to be seriously wrong internally because the staff oozed with bitterness, all of them. When we would return to the room, my husband and I would duck past the front desk laughing and avoiding eye contact with any workers. If you get stuck with an outside room, the noise of the nightly garbage collection will interfere with your sleep. Tiny but clean room, no dresser or safe, 12.95 daily for Internet, but if you find cheap rates (<300), the location alone is worth it. Just lower your expectations. It's not terrible.
| 2 | null |
Great location for seeing Boston!
Stayed here before a show at the House of Blues, it was a 10 minute walk. The rooms are really nice, staff was above average (not great). Very close to great shopping, site seeing and more. Duck boat tours are a short walk, and there are a lot of great pubs in the vacinity!
| 5 | null |
THE ST. ANTHONY RIVERWALK WYNDHAM HOTEL SAN ANTONIO TX
My husbad, 3 year old son, 9 year old daughter, and myself spent 2 nights in the St. Anthony Riverwalk Wyndham hotel. We arrived on August 11th and checked out August 13th. This hotel is overpriced!! The only nice place in this hotel is the lobby. When we arrived to our room there were stains on the carpet and I'm not talking about little stains-they were huge. There was no microwave, or refrigerator. I had to ask for a refrigerator and it was a piece of crap! The beds were very noisy and not comfortable at all. Don't even get me started on the television, it was an old box television. The bathrooms were dirty. The toilets weren't cleaned correctly since there were stains on the bowls, and the hair dryer had hairs stuck to it!! I wouldn't recommend this hotel to anyone!! Oh and when we checked in the receptionist told us that they had free breakfast, IT WAS A BIG LIE! My daughter and husband went to eat breakfast Sunday morning. My husband and daughter agreed that the food was cold and nasty. On top of bad food my husband had to pay $20 for breakfast. Don't let the lobby fool you. I would NEVER stay at this hotel again!!!!!
| 1 | null |
Wonderful stay at The Ritz-Carlton!
My fiance and I stayed at The Ritz-Carlton Chicago (A Four Seasons Hotel) 4/20/12 - 4/22/12. The trip was both for business and pleasure. My fiance had a couple of trade shows he wanted to attend and we were also celebrating my birthday. Part of my "gift" was our stay at The Ritz-Carlton and what a nice gift. We found it to be absolutely beautiful. We had a room with a great view. Christine from the front desk knew we were celebrating my birthday and she sent a nice little surprise to our room. Upon returning from dinner there was a bottle of champagne and a chocolate treat with a note saying Happy Birthday. This was such a thoughtful and quite unexpected surprise.
The fitness center at the hotel was phenomenal!! The locker rooms were the nicest I have ever seen, even compared to private fitness centers.
We felt the hotel was in a great location. John Hancock center was across the street and just a short walk to Navy Pier. The typical Chicago wind was a bit chilly but not unbearable for us.
We had a great stay in Chicago and at The Ritz-Carlton (A Four Seasons Hotel)
| 5 | null |
Good for business travel, but internet should be complementary
Room was sizable, clean and reasonably quiet (minor traffic noise from the street but not through walls). TV remote didn't work, but this wasn't a big issue. The restaurant on the premises was quite good, with quality service. My biggest peeve was having to pay an extra $10 a day for internet in the room, with free wi-fi available only in the lobby. In many places wi-fi is complementary or at least includes a certain number of free time per day in the standard room fare.
| 4 | null |
Disapointed
I had stayed at this hotel the year before and it was wonderful. This time I was so surprised to see that their parking lot was missing! They had a great valet setup but it took time and tips. The super comfortable bed I was looking forward to was replaced with an adjustable mattress that was difficult to adjust. It never really moved very far from firm. The air conditioning system was so loud that the second night I left the fan on all night just so the air conditioning turning on didn't wake me up over and over. The good part of our stay was the staff. They were friendly and helpful. Wihile I love this hotel's location, I will be looking for another place to stay the next time in town.
| 3 | null |
Nice Sales Meeting Location
I would give it 5 stars except for one incident. The shampoo and conditioner were replaced after my first shower. The shampoo bottle had a public hair stuck to the label that was as long as a leg hair. It was clearly visible and should have been noticed.
On the positive side: Tony Bennett (porter) was very helpful with my luggage. As a salesperson, we do workshops on closing as an action item. Tony asked me if I would give a review and mention his name. I said I would, and did. 5 stars on his part.
| 4 | null |
Nice lobby, but needs an update all over.
I stayed here a week ago and the lobby of the hotel is nice. The room, workout facilities, and the rest of the hotel are in need of a decor update. The plumbing in my room did not work so well, but it functioned. I was a little aggravated that the leaking water on the bathroom floor. . The hotel smelled musty and overall looked worn in the interior. The frount counter clerks had trouble finding my reservaion and they seemed like they were too distracted to check me in. I am sorry to say all of this, but I am just being honest and I think this hotel needs to get their act together.
| 2 | null |
Barely Competent
The location may be great, the staff was less than helpful. My wife was attending a conference at this hotel and I thought it would be nice to relax and enjoy the hotel. Checking in the front desk agents were busy gossiping in the back and I waited five minutes before I overheard one curse and walk out. We checked into a dirty room and went back to the front desk where the same girls were overwhelmed and waited another 10 minutes to get checked into a clean room. After checking in we ate breakfast in the restaurant. Food was good, the server not so politely informed us that the tip was not included in the coupon, she only poured our coffee and was more focused on the single gentleman sitting close by. After my wife left to go to the conference I strolled around the coffee shop. Susan was the attendant and was more than friendly. Although I didn't order any food she was pleasant and engaged in a nice conversation about the area. The manager appeared a short time later and was equally friendly and offered suggestions about the area and activities. I attempted to take the shuttle to the rental car return but the shuttle driver was rude and told me I would have to wait because she "had a pick up", isn't the airport across from the rental lot?? I don't know about all the other reviews but I won't go back, the Hilton down the street has the same to offer with competent and friendly staff.
| 2 | null |
wow....
Loved this place.....the convenience, the rooms, the breakfast, the ambiance, the artwork and most of all, a wonderful, friendly staff. Got this room at a wonderful price through 'priceline' just a few days before we left. It was a steal. Loved walking to '16th Street Mall' and 'LoDo'. Could have wondered the whole place for hours just looking out the large lobby windows into downtown Denver and checking out the great artwork throughout the hotel. Not a large, but a very sufficient breakfast spread. Breakfast staff were very prompt and very friendly in making sure our plates were cleared and we had everything we needed at breakfast. Front desk staff were friendly and courteous as well. Rooms were spacious, clean and modern. Loved staying here.
| 5 | null |
Excellent stay
It's my best vacation ever...going to NYC was my first time and I'm so lucky that I stayed at the Hilton times square ,good hotel especially the service from the front desk ,housekeeping and concierge ,I'm so thankful to the front desk agent George Tacolod for being so helpful and being so organize for our reservation for some restaurants and shows that we went .
| 5 | null |
Great Location, decent hotel
Stayed at the Best Western Plus President Hotel for the 2nd time from March 4-6 2012. If you are a lone traveler and don't intend to spend much time in your room, this place is a decent room at a good price. Rooms are small but clean. Hair dryer was not functioning. The toilet was cracked. Location is great if you want to be near Times Square, but it can be noisy at night.
Definitely not a good place for couples looking for a romantic getaway.
| 3 | null |
HAIR HAIR and MORE HAIR
My family and I checked into this property on Saturday May 5, 2012 for an overnight stay while we were attending a basketball tournament. After a great check in, we went to the room to put our luggage in. I normally go over hotel rooms with a fine tooth comb, but due to our basketball schedule, I was not able to completely check the room. I didn't have time to use the bathroom. I guess I should have known something when the housekeeper came beating on the door asking if we could hand her the TOILET BRUSH that she left in the floor in front of the bed. How nasty!! We returned to the hotel around 11:00 p.m. As I went into the bathroom, I noticed hair on the towel that was on the side of the tub. There was hairs in the tub. There was also a huge blonde hair hanging from the safety rail in the shower. My hair is black. The drain in the shower was very rusty. I then pulled the beds back to find small hairs everywhere. I let that go thinking that this may be from us. On Sunday morning, I called down to get cleaning solution to clean the bath tub out so my son could take a shower. The clerk came to clean the bath tub and she found even more hairs in the bathroom and in the bath tub. There were even hair behind the bathroom door on the hinges!! I worked as a manager of a hotel for ten years. I always take the sheets off the beds at check out. As I pulled the sheets off the bed my son slept in, I discovered another hair at the foot of his bed on the sheet. This let me know for sure that the sheets had not been changed. This is unacceptable!! At check out, I showed the manager the pictures I took of the MULTIPLE HAIRS and all I received was an excuse about this being a housekeeping issue. I did receive an email from the manager to apologize again Sunday afternoon, but for the price I paid I would have loved to been able to feel comfortable enough to take a bath. Our team travels almost every week and I have learned that you get what you pay for in the hotel industry. We will be back in Charlotte for another tournament in two weeks and I will NOT return here.
| 2 | null |
pleasantly surprised
I stayed here when I had to come into SFO for a last minute trip. Hotel Kabuki was 1/2 the price of what I had normally spent on a SFO hotel and they had a room so I gave them a try. I really liked it and plan on staying here again the next time im in town. Great staff, nice lobby and they have a beautiful traditional Japanese Garden. The rooms are slightly shabby, but it's blocks away from the Fillmore section of town with great music, restaurants (including SPQR) and lots of little shops. Very NYC SoHo like. But like I said, it's slightly shabby – not dirty, just not 5 star. If you want luxury, spa, tourist focused, etc.. then you should stay at an expensive hotel in Union Square.
| 3 | null |
The Worst Hotel I have ever stayed in
The first room we were put in had a faucet that wouldn't turn off, and it smelled of mold. The second room was filthy from top to bottom. Wallpaper was peeling off the walls and ceiling. The carpet had pet stains on it. But the worst of all was the bathtub mat. It was totally "googy" with soap scum and I honestly don't think it had ever been picked up and cleaned. It was almost cemented to the tub by the goop. There are not enough words to describe how bad the hotel is.
| 1 | null |
Little things spoil the experience
An old art deco style hotel in a great midtown location - Madison Square Garden & Penn Station opposite, one block to Macys and Empire State a short walk. Many of the rooms are small. Generally a good standard considering their size. However, some now beginning to show need for another re-decoration, especially bathrooms. Coopers Tavern is smart, but expensive for the mid-town area. The Tick-Tock coffee shop is always busy and reasonably priced, with swift service. On previous visits I regularly ate there. However this year the side salad option with main meals does not come with the usual American choice of dressings (Thousand Island, Italian, etc.), but a "standard house vinaigarette". This was the most disgusting concoction served to me anywhere in the world. I know that the two ingrediants don't naturally mix well, but this example was a foul, thick, congealed mess that looked more like chocolate sauce than a salad dressing. When I commented to my waitress, she said that "everyone commented on how good it was". This was despite it being untouched on all the adjacent tables. A small thing, of course, but getting the little things right can make or break your experience. As a result, I ate most meals elsewhere on this trip. Following the 2006 -10 re-furbishment, the "official" hotel rating went up from 2.5 stars to 4 stars (with corresponding price increase). I thought this was an exageration at the time. Now I would not rate it more than 3.5 star. I will continue to use it regularly as the location suits me. However, they do need to work hard at keeping the standard up.
| 4 | null |
Gracious Old World Hotel
I chose The Lenox because of its Back Bay location. It was a good decision. From the moment I arrived I was made to feel very welcome and my room on the 6th floor with a view down Boylston Street was comfortable and spotless. The walk in robe was a big plus. The bathroom although small, was also very clean.
This hotel is definitely old world - the fires burning in the elegant lobby were just right for the chilly Boston days while I was there. The restaurant while noisy at dinner served really good food and the service was impeccable - one young waiter in particular should be a role model for wait staff learning the job. Polite, friendly, fast and an excellent memory. The City bar is crowded, dark and noisy so I beat a hasty retreat from the throng of city workers sloughing off their hard day at the office. The Irish Bar isn't consumer friendly and could be much better laid out with a design make over but these are small niggles in an overall delightful week in Boston.
| 4 | null |
Needs Updating
Older hotel in Indy. Has a train station theme and train car rooms. Room was very outdated except for TV. Bed was old and had that springy feel - not comfortable and pillows had no substance to them. Bathroom had decay (see pics) and old wallpaper was showing its age. I guess that is what you get for the price.
I was worried about the train noise from reading other reviews but I didn't notice it at all. I think they spent too much money on the train station decor in the lobby and other areas rather than the actual rooms. Personally, the train station decor and theme doesn't excite me.
| 3 | null |
A hotel made special by its location andexcellent customer service, but not without flaws.
Hotel Casablanca- brilliant location (just off Times Square); really friendly and helpful staff; lovely wine and cheese reception from 5-8pm every night, and pretty good continental breakfasts. However a couple of negative points. Firstly, the suite we had was lovely and comfortable but pretty small, and also quite dark but I guess possibly this is the case in many hotels in NYC due to all the surrounding high buildings. I think we had been spoiled as we came to the Casablanca from provinicial New Jersey, where our standard room in a Hilton hotel was bigger than the entire Casablanca suite and much airier and lighter. Secondly, a warning about the noisy air conditioning- not sure if all the rooms are like this. I think we were in room 609 (it was a double bed suite). The first night, we shut the air conditioning off as it was so noisy, but even when off, the unit sounded like it was on and was making a noise. I asked at the reception about it, and the reception manager came up to our room to see what was the problem. He said that the noise from the unit when it was off was actually due to a very large air con unit that could be seen from our hotel window and that belonged to a neighbouring restaurant. Apparently they were meant to shut it off at midnight but they didn't always do this. Anyway, the issue was never properly resolved; our second night there, the noise did seem a bit less but it was still noticeable, and though my sister did sleep through it, I had to wear ear plugs to block it out!! I think I was disappointed as I was drawing a comparison to the Hilton in New Jersey, which had very quiet air conditioning- and it was completely silent when you switched it off!The air conditioning units in the Casablanca looked quite dated. I guess I just expected little niggly things like that to not be a problem as the accommodation at the Casablanca was what I would consider fairly pricey, and I think I expected the suite to be brighter and roomier, but perhaps I am asking too much from a hotel in such a great location in one of the best cities in the world. All this said, I would probably consider staying here again due to the location, helpfulness of the staff, and the cheese and wine reception, but would choose a standard room rather than a suite due to the price and would try to ask for a room that does not overlook the neighbouring restaurant's noisy a/c unit!
| 3 | null |
Location not everything
6 Columbus is a fantastic location if you wish to be near Columbus Circle and the lower part of the Upper West Side. But that is the only positive thing I can say about this hotel.
My wife and I stayed at the hotel for two nights in mid September. I am amazed that there are positive reviews on Tripadvisor. It does seem that the hotel draws either very positive or very negative reviews. My view is firmly negative.
The hotel is in an old building - presumably a converted old hotel. It should not be considered a new hotel. Thompson seem to have kept all of the narrow corridors and small spaces. It reminded me of the inside of a two star hotel in Paris. Poorly laid out and cramped. There is one normal size lift and then a tiny lift the size of a cupboard. The colors are all dark and the place looks rather cheap.
We stayed in a king room the room was still very small - even by New York standards. There was no where to put the luggage bags and the only seat faced the door to the room. You could walk around the bed but there was no other space. The bathroom was very small and the shower was in the bath. The bath has to be the narrowest bath I have ever seen and it was an effort to not continuously stand on the plug. The bath was no narrow that your feet were partly on the curved sides.
We woke up one morning to no running water in the room. Apparently there were water pressure problems on the upper floors. It was fixed a few hours later. But I think it shows the limited job which has been done by Thompson to create this hotel.
The bed was comfortable - nice linen.
There was only a curtain across the window - no sheer, so you had to have the room in darkness or the people in the adjacent building could see in.
The room was poorly appointed. The only toiletries were soap and shampoo. No conditioner or body lotion. No ironing board. my wife could not believe the tiny hair dryer.
Our room seemed tired even though the hotel is new. It did not appear to be particularly clean. There were several marks on the furniture and one light bulb was out. The air conditioning was very noisy.
When I checked out I had to ask if the desk person was going to ask how my stay was. She seemed surprised when I told her how disappointing it was.
I have stayed in other boutique New York hotels like The London and The Crosby Street hotel and 6 Columbus is a poor comparison. It is not worth $400 per night. It's rooms are tiny and the building is cramped. I would not recommend it. In hindsight, I should have more carefully looked at the website photos - tiny rooms with basic furnishings and a tiny lobby. Not good signs.
| 2 | null |
Might as well been on the street!
My husband & I stayed here on the 2nd floor room 200.....the noise on the street was just like being outside! The window was so think & not insulated that you could hear every honk & truck & there was construction there the next morning. The room was small & not even a end table on both sides of the bed. Not one picture or art work anywhere in the room! The bathroom was about the size of a closet! I should have asked for another floor, possibly it would have been less noisey? But for the price it was not what they should have even given us. I would never go back again. I did mention it on the way out & nothing was offered to compensate for the inconvenience.
| 1 | null |
SCARY
I booked this hotel with a business partner and I for 2 nights.
The whole experience left us wanting to leave immediately.
Upon arrival there was no one to greet us. We thought we had entered a lounge instead of a hotel, it took us a while just wandering around and eventually someone from the bar offered to help us.
On the first night, my business partner had a guy walk into her room at 2am, which she promptly screamed and was terrified. the only response from the hotel was " we will check into it" and we have never heard from them since.
The rooms were definitely NOT what I would consider of a boutique hotel quality. in fact I thought IKEA had better showrooms.
The air conditioning was extremely loud and the Wifi was slow.
Suffice I would not recommend this place unless you do not intend to sleep much and just use the hotel club instead.
| 1 | null |
Not Such a Great Room
We stayed in a room on the 19th floor which was in big need of renovation. The carpet was dirty, the coffee table was rusted, the love seat in the room was very dirty, and the bathroom needed to have tile re-grouting. Even the electrical plate near the sink was cracked. The only thing that made the stay tolerable was that the bed was very comfortable and we were able to sleep without any noise disturbances. To be fair, our cousins stayed on another floor in a refurbished room which was clean and pleasant in every way. When my husband mentioned that our room was not very nice when we were checking out, we were told that the hotel is undergoing renovation and that we were in a room which had not yet been redone. Fortunately for us, we did not have to spend very much time in our room and, as mentioned, the sleeping was very comfortable.
| 3 | null |
Even the phone was broken
I didn't have high expectations for this hotel to begin with, but even with my lowered expectations they they still managed to disappoint. The phone was broken. The clock didn't even work. The rooms were old with broken and ripped furniture. I would not recommend this hotel to anyone for anything.
| 1 | null |
A step away from Fenway
A true Boston oriented hotel with all the amenities! Great staff, very couteous and professional. Valet parking was worth the cost- a 5 minute walk from Fenway and located on historic Commonwealth Ave at Kenmore Square. Highly recommend!!!!!!!! Island Creek Oyster Bar is attached and has a greatlate night menu (best oysters!)-
| 5 | null |
No need to think twice about this one
It's no winder the Distrikt Hotel is so highly rated. The location could not be any better - minutes to Times Square, short walk to the Theatre District and Central Park. easy access to the subway. Rooms far exceeded my expectations - modern, roomy, very clean, comfortable bed. All the staff are extremely friendly and very helpful - great local dining recommendations. I would stay here without any hesitation.
| 5 | null |
We just love to stay there.
Service, Clean rooms and the food is really good, make a big difference compare with other hotels in the area. Also , it is located just couple blocks from bar areas, excellent restaurant and the theater district, so it is real a good deal.
| 5 | null |
Okay....?
This hotel has a good location. However, did not know that a shuttle was available for guests? Took a taxi and it was a $30.00 ride which should have been a $10.00 ride.
Check in delays due to mismanagement of time duties. If someone is there to check in and you have pretty girls chatting with you regarding a late check out for the next day and you have already indicated that they have to check with the manager on duty the next am, then you politely turn to the next guest...you DO NOT LET THEM keep on running the convo. If you are checking someone in and the phone rings you ask them to hold since you are with another guest you do not keep the current guest waiting again. This happened over and over. Then I finally get checked in 30 minutes in total and the worker at the desk tells me he forgot to have me sign a check in paper. Then I sign it while he is on the phone and leave. He then calls me and tells me to come back down to the desk since he forgot to have me initial the same document he forgot to have me sign originally. I come down after getting dressed again at 11PM at night after flying all day across country. I get there he's gone and the new guy on duty knows nothing about it.
The next am I have a bag checked while I go and get a rental car when I return I can not find the 1 inch by 1 inch, I'm not kidding... baggage claim ticket and they will not give me my bag even though it has my name tapped to the bag in bright neon orange and I show my ID? WTF? What a bunch of idiots? Made me 20 minutes late for my business meeting.
| 2 | null |
Dirty and Run Down
This hotel was horrible and I absolutely won't be back here. The parking lot is shared with a Holiday Inn Express and we had to drive around for 5 minutes waiting for someone to leave. The front of the Holiday Inn had an event room that was attached to the circle drive for the Comfort Suites. There were several teenagers having a party in the room and it took up all the parking for both hotels. They were noisy and the "security officer" told them several times to get off the property.
The room was extremely old and dirty. I wore socks because the carpet was so stained and gross. After walking across the carpet a few times, my white socks were completely black on the bottom. The room is very outdated and doesn't look like it's been updated for over 20 years. I stay at Comfort Suites 4 or 5 times per month, and this is one of the worst I've been to. The breakfast room was large and spacious, but the selection of food items was not good.
We rented two rooms -- one king and two doubles. The double room had two full size beds -- not even queen as standard in most hotels. The TV's were old and very large. The furniture in the "suite" was old and stained.
Stay away from this hotel if you can. We would have left and went somewhere else, but we arrived late into San Diego and everyone was very tired.
| 2 | null |
Do NOT stay here!!!
I would rather stay in the berthing on a Navy ship. It would have been safter and smelled better. There was a strong odor of pet urine and mildew in the room. I used to live nearby and it was a nice neighborhood then, but it has declined exceedingly. At the hotel, I was approached by vagrants asking for handouts. The night before I checked out, someone was blasting music from their car in the wee hours of the morning. I called security to ask them to fix it, which they did. However, shortly after that at about 1:30 am, I heard working girls and drug dealers "negotiating" right outside my room, and about 30 minutes after that I heard 4 or 5 shots fired and screaming in the parking lot. I called 911 to report it. You know it's a bad neighborhood when the police don't even want to come. I never did see them. Needless to say I didn't get any sleep at all. Oh, yeah, I could have used some good coffee the next morning, but the maid didn't bother to clean or replenish the supplies in my room. Do yourself a huge favor and pay a little more for a nicer place.
| 1 | null |
Nice Stay, Nice Surprise
The front desk staff was very nice and helpful; they let us check in early although check in time was 3:00 we got our room key at 12:00 noon. The gentleman at the Help desk was not so friendly and they checked your room key every time before they would allow you to board an elevator. The first impression of the hotel is big and nice, but old. The carpet throughout the Hotel needs to be updated. I asked for a room on a higher floor with a city view. We were granted a room on the 33 floor which was very nice. Our view was from the back of the hotel and overlooked the River. This was not a City View, but we were happy. The room itself was big enough for 3 people to move around with comfort. The bathroom was small, but met our needs. The Beds were very comfortable and two pillows for each person. Our room had two double beds, a desk with chair, and a bedside table between the two beds. We had a new Flat screen large TV, which was on a dresser with three drawers. There was also a Closet space for storage of luggage and totes, also a place to hang clothes. The room also came with a full size Ironing board and full size Iron. Fresh towels and toiletries were put in all three days of our stay. Our Blow Dryer in the bathroom did not work and sparks flew when it was turned on. I reported this to the help desk and they sent someone up right away while we were out. Upon our return, we noticed the Blow Dryer was taken off the wall mount and there was not one in replace. I then noticed I had a voicemail on the phone and got a message from the housekeeping staff saying the Blow-dryer was broken and they did not have one to replace at this time. This left two women without a blow-dryer and we did not pack one because we knew there was one in the Hotel Room.
Over all, we had a pleasant stay at the New Yorker Hotel. We ate 2 times at the Tick Tock diner. The food was average and nothing to brag about. There was also a McDonalds Fast Food across the street from the Hotel. They also have a business center where you can use one of four Computers and are able to print, but beware it is not free. They require you to scan your credit card before it will allow you to get on the computer. If you print it will charge your card $.25 per copy. Over all this is a good hotel to stay in the city. Walking distance too many of New York’s tourist attractions. I would recommend the hotel to a friend.
| 3 | null |
Great experience!
Unfortunately, my husband and I only stayed one night, but I really liked this hotel. The room was very clean and large. The front desk clerk gave us a suite (maybe because of being Priority Club member?) with a kitchenette and we were given a brown bag with water and some snacks. The bed was very comfortable. The free breakfast was the best we have had without having to pay for it.
Previously when in the area, we had stayed at the Comfort Inn closer to Fleet Landing and the naval base, about 5-6 years ago. It is now a LaQuinta Inn, but as a Comfort Inn, it was disgusting. I was delighted to have such a nicer place in the Holiday Inn so close to where my grandmother is living.
| 5 | null |
Fantastic location & value for money
My hubby has stayed here in the past, so we booked a dbl/dbl for us and the 2 kids. On check in, they were polite & professional and gave us a free upgrade to a suite. It wasn’t a suite, as such, but at least the kids were in a separate room from us. There was a small kitchenette in the hall with a fridge which was a great help for the beer and water! The bathroom (off the kids room) was small but well stocked with a powerful shower. The only problem was the door catch was sticking out and my son really scratched his arm on it after a shower. The bathroom was a tight squeeze for 2 when I helped the kids out the shower.
Our bed was King and really comfy. Each room had its own TV. The decor was tired and needed bringing upto the 21st century, but the location is what sells this hotel. Times Sq is less than 10 mins walk and Central Park 5 mins the other way. It took us about 20-25 mins to walk to the Empire State.
We breakfasted in Fluffy’s cafe 2 mins walk away which had plastic plates and cutlery but much cheaper than the hotel cafe. We also tried Cafe Metro which had cereals the kids fancied one day.
Both The Rockerfeller (15 min walk) and Empire state got really busy in an evening, so be prepared to queue, but will be less busy in the day. If it’s open, ice skating at Rockerfeller plaza is a great experience and Nintendo World is on the corner with lots of games consoles to play on, where we could’ve stayed much longer...it was brilliant!!!
Book online for ground zero tickets ( we didn’t and were disappointed) but go to Century 21 while you’re near there. You need to root, but good value trainers and kids clothes. NikeTown was dead expensive, don’t bother.
Eating out is quite expensive so choose carefully and off the beaten track if you can. We had a nice Thai meal for $84 and Planet Hollywood (kids meals were vile and I sent them back), despite that it still cost us $55.
We were on the 10th floor and on the front of the building. We barely slept because we had to wedge the blinds down with the windows, so the constant sirens permeated our sleep. Also the heating, despite being switched off, rattled and clanged a couple of times a night waking us all up. If you book a room in advance, ask for the side or back of the hotel for more peace.
Bellboys and concierge really helpful, cannot fault. Great value for money and a brilliant location.
| 4 | null |
What a find!
We decided at the last minute to attend a May 5th 2012 show in Boston (Fela, amazing show) and thought why not stay overnight in town. We found the hotel Revere on the web and everything looked good. For those locals, this is the sight of the old Sack 57 theater. I remember going to the the movies there as a kid. Anyway, on to the hotel We walked in and were immediately taken back by the sleek modern lobby. Check-in was seamless and the offer of a chilled glass of bubbly was quite a surprise. We headed to our room and found a very nice modern room with a chaise lounge, king bed, desk dresser and sleek flat screen tv. The ipod dock was a nice one with remote and excellent sound. The bathroom was fully functional with a selection of bodywash and shampoos. There were robes and slippers in the closet along with umbrella, iron/board, and in room safe. There was an area with a in room coffee maker that worked well. The room had a slider that opened up to a balcony. All in all I would recommend this hotel and stay again. I will say, the place is brand new and word will get out. The rustic kitchen restaurant is next to the lobby and they are still working on (but I was told it will open soon) the new lounge. Anyway, and exciting place to stay in the heart of the city.
| 4 | null |
Great Location
The hotel was in a great location and we took complete advantage of that. The rooms are old but we were not in it for very long so it didn't matter. Compared to most hotels in the area, the price was very good. If you want to walk to all the monuments and the smithsonians, this is the place for you.
| 3 | null |
Very nice and helpful
I recently spent one night here for business and it was very nice. Extremely helpful staff, clean well appointed room and excellent location. Would definitely recommend it. Rooms are all easy to access and no playing parking lot roulette to be near the right door.
| 4 | null |
Travelodge by Space Needle
Hotel is in a great locations for most attractions/monorail etc. However, it is dated in furnishings etc. Our room was particularly noisy from above, below and beside. Front desk service was generally good. Room was clean. Beds were comfortable and housekeeping efficient.
| 3 | null |
Great Hotel~!
We stayed two nights on a weekend. Staff was knowledgeable and helpful in every way. We used the free shuttle to take us and pick us up from various places. The hotel itself is deluxe, rooms are spacious and clean. Beds are super comfortable. The single cup coffee maker in the room was perfect and restocked daily. Overall, a great place to stay! :)
| 5 | null |
The Marroitt did not help me when I got bit by bed bugs
I Stayed at the Marriott in New York Time Square and I got bit by bed bugs they try to cover it up and never gave me anything or medical care for it this is a 5 Star Hotel that did not take care of me manger was an [--] Jevon mason I will never stay there again.
| 1 | null |
Not what I hoped
The hotel was hard to find, especially at night - you have to go down a one-way alley to it, and it's not very well marked, so it's easy to drive right by. When I finally arrived, there was no parking lot or parking garage, a lot of no-parking signs, and there were many questionable looking vagrant characters standing in the street - didn't feel too safe. Off to a bad start... The hotel was in ok shape- not great - spots on the carpet, dingy paint, etc. The walls were thin - could hear people talking upstairs and in adjacent rooms - so I slept with the tv on low to keep other sounds less distracting. There is no thermostat in the rooms - only a baseboard heat system that didn't seem to work, and a ceiling fan. Two light bulbs out in the room. No outlet plug close to the bed. Turns out, there are a lot of homeless people who live outside the hotel, and you have to pay to park a block away. This is lower priced than most hotels in the area, but it's nowhere near the quality I expected. The positive reviews I read on the internet before I booked are very suspect whether they were genuine - Don't know how anyone could call this place a great place. Put it this way: If I had had my kids or wife with me, I would forfeited the reservation deposit, and stayed elsewhere.
| 2 | null |
Great boutique hotel near LA Live
Modern design in a great location. Very friendly service and helpful staff. Onsite bar and restaurant cater to the younger crowd, may be a bit loud for the business traveler. Comfortable rooms with very clean modern design. Wireless access included w/ room rate. No onsite parking, but reduced parking available next door. Overall, a great value for a nice short stay.
| 4 | null |
Not very impressed.
Read the reviews before we left, turned out to be wrong.
Room was so humid that the carpet was slippery wet. AC didn't work at all. The pool was dirty and didn't seem to be cleaned, never saw the cleaning guy.
Stayed here with a whole football team from Sweden, 30+ guys, didn't make the experience better.
Hard to get to because of one way roads and the interstate is just outside the entrance.
Will not return, sorry.
| 2 | null |
What a DUMP! An earthquake could only improve it!
NEVER stay here - we walked into the lobby and thought it was impressive and we found the staff members were pleasant - once we eventually got to be served by one of them. The good things stopped there though. After leaving the elevator on the12th floor, we navigated through the maze of crumbling corridors, over the stained and heavily worn carpet, under the peeling paintwork to the heavy and awkward "historical' door to our room. The first room we saw was filthy, claustrophobia inducing and decaying. we couldn't see through the windows because they were THAT filthy, the overbearing stench of mildew permeated every inch of the hotel. The refrigerator had mould throughout it and it leaked.The bathroom was a joke. I soon lapsed into a serious asthma attack and had to seek medication urgently. A staff member offered an alternative room and, because it was too late to find another hotel, we stayed in the slightly cleaner, ancient room.
The bed was uncomfortable and the bed linen was crumpled and a grey-cream colour achievable only after years of sweat and grime had been allowed to accumulate in the fibres. We didn't sleep well at all. the TV was circa 1985 and the picture unwatchable, Not to mention our concerns that Jack Nicholson was going come screaming down the hall at any minute swinging a bloodied axe wildly in the air
Breakfast was a disgrace, made available in a room that was more like an office.with a sofa, a desk and three or four chairs. The offerings included, artificial juice, soggy pastries, stale muffins, rubber eggs and coffee that tasted like burnt, diluted sump oil.
This hideous hole needs millions invested just to bring it up to any kind of reasonable standard.
it was probably a great place back in 1920, but nothing seems to have been updated or repaired since then, it's a fire hazard and a potential death trap. it should have been flattened years ago.
| 1 | null |
Great price, but......disappointing
I stayed at the Red Roof in from 10/16/12 until 10/17/12. It was the only reasonably priced room available in Chicago that night. Something must have been going on in town because most rooms were in the $225-700 range for a Tuesday night! I booked the room on Cheapostay for $90.00, which is a great deal for downtown Chicago. The hotel is also in a great location. Only a block from Michigan Avenue and walking distance to Navy Pier.
We arrived early and were able to store our luggage while we walked around town. We were also able to check in slightly early (2pm instead of 4pm).
The room itself was very small (which is fine), but was very old and in need of renovation. The sheets seemed clean, but the room seemed like someone did a quick once-over instead of a thorough cleaning. The biggest disappointment was the bathroom. There was hair in various places. The toilet barely flushed and the bathtub drain was about 90% clogged. I took a 2 minute shower and was up to my ankles in water, which took at least 15 minutes to drain. I also did not get any hot water from the shower.
The bathroom light was on the outside of the room and there was no exhaust fan either.
When we returned to the hotel after dinner and a show, we let the front desk person know about our plumbing issues. She apologized, but said there were no other rooms available. We did not hear anything more about it and basically let it go because we were checking out the next day.
I would suggest renovating all of the rooms completely and firing the housekeeping manager. Perhaps a visit from the show "Hotel Impossible" is in order here....???
| 2 | null |
Everywhere else was full...
... so I picked this place. I should have kept looking. There was only one guy running the front desk. He was really rude. The reception area is nowhere near as clean as it looks online. I didn't want to use the mini fridge because it looked grimey.This place is acceptable if you need to stay in the area for one night and you aren't planning on doing anything else but sleeping in the room. I would not stay any longer than that. I almost lost the key because it was not attached to anything. It was not one of those card keys, but an electronic key that looks like you have to pay $50 if you lose it. The continental breakfast is pitiful. If you think about staying here because the pictures look nice, think again. The room I had looked nothing like the picture and it was even in the main building. Almost forgot about that, too. There's a separate annex building they use that sits in the middle of the parking lot. I don't think I'd stay again unless there were some MAJOR rennovations.
| 1 | null |
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