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Rude breakfast staff, great location and nice rooms
Not the best Embassy Suites i have stayed at but the location is nice.
Pros: location, clean rooms, managers reception
Cons: rude breakfast staff, Hot Breakfast not served until 7:30 Thanksgiving Day. A lot of people came for the parade which starts at 8:00. The food was put out but people were not allowed to take any. The cook seemed to enjoy being loud to people. He did cook great omelette ate day before but like I said he is loud. Another con is the fact that the room next to ours left out room service items in the hall. We got to our room around eleven pm and the items were outside their door. Even though we got our statement under our door that night which means hotel staff walked right by the items, they didn't pick them up. The only other negative is the $49 parking fee. I am a Hilton Diamonds member and didn't even receive a discount.
| 3 | null |
Well below par....
The room we received was comfortable, and appeared to be recently renovated.... but overall, the our stay was disappointing. Is this really a category 6 SPG property? No business or club lounge, appalling WiFi access, near zero SPG Platinum recognition. Based in the heart of New York, we had high expectations of this property. Will certainly consider staying someplace else next time if we don't see marked improvement.
| 2 | null |
Beautiful!
This hotel was beautiful and so accommodating. The room was spacious and clean. The staff was wonderful and very friendly. The extras were great... The wine reception, the 24hr coffee station and the breakfast. We will DEFINITELY return on our next trip tp NYC.
| 5 | null |
Convenience?
Really, the only reason I spend more money staying here vs. nicer places at the same price or equal places at a lower price is convenience to the area. On my last stay, they wouldn't allow guest to park at the garage - even if you PREPAID parking when you made your reservation. They claimed it was full of guests of the hotel, some dance convention. I sensed this was not true. I believe it was NOT used for the guest, but just attendees of the convention. The garage should be reserved - or at least enough spaces should be reserved for paying Hyatt guest. Especially if we PREPAID for parking. Again - that is the only reason I stay there.....so probably won't next time seeing that this is a risk you take. Incidentally - parking was provided in the McCormick Convention center as a concession. Walking at a brisk pace, it took me 25 minutes to get to my car from the hotel lobby.
| 2 | null |
Another super stay.
The Eventi has become my go-to hotel in NYC. Why? Whether for business or pleasure, the staff is attentive to every need, genuinely friendly, knowledgeable, professional, great conversationalists, and I could go on and on. The rooms - super modern chic. And large. Everything just so. I do enjoy the restaurant for breakfast. The neighborhood is super-convenient. My stay during this past Thanksgiving weekend was just heaven.
| 5 | null |
Great view
Stayed here july 20 - 22 suite 2211 and couldn't have had a better view of ground zero. The hotel and our room was very clean.Many other things to do in the area .Wall street and the Hudson river are walking distance
| 4 | null |
"Beautiful Historic Boutique Hotel"
My husband and I stayed at The Dunhill for 2 nights midweek in July and I must say it exceeded our expectations! The front desk staff was friendly and check in was seamless. We stayed in the Penthouse which was Amazing! As soon as we opened the door to the room we realized that this has to be one of the cities "hidden gems". I can't imagine that there could be a more romantic room in the city! When you walk in, there's a beautiful foyer with an elegant mirrored wall and marble floors, a large living room with a built in entertainment center and flat screen tv as well as a fireplace. The master bedroom was very spacious with a flat screen tv and we found the bed to be very comfortable. The master bath had luxury toiletries, robes and a jacuzzi tub that was huge and very relaxing. The room itself is a corner unit with 2 large balconies with patio furniture so you can enjoy the night overlooking the city. We also enjoyed the complimentary sodas and water in the fridge as well as the keurig coffee maker/pods and USA Today. We used the Ipod docking station and complimentary Wi-Fi as well. When we arrived on Wednesday they had a reception with wine/beer and complimentary hors' d oeuvres which was nice. We loved the look and feel of the lobby bar. The bar was busy but the bartender was still very attentive and even recommended some micro brews that we're very good. Unfortunately, we weren't able to try the restaurant since we already had plans with friends in the morning. However, I love local farm to table restaurants and it was busy which is usually a good indication they serve good food. We didn't use the complimentary shuttle but we thought that was a nice added feature. Self parking was $12 which we felt was inline to be in the city and didn't mind paying with everything else we received that was complimentary .You're also so convenient to everything. We enjoyed Blue Restaurant one evening which was just around the corner from the hotel (try the Boar) which is in a separate review. We really enjoyed our stay and will definitely stay here again!
| 5 | null |
Avoid this place at all Cost!
I was in Denver and Checked in but ended up paying for the Week. They never told me that they do not clean the room for that week. It is sad when you get in the shower that your feet are so filthy that you can see the black footprints in the tub! Their internet service says the Clarion! I have never seen a Clarion this filthy! When I asked why my room had not been cleaned I was told because i was getting what I paid for! Moral of this story avoid this dump and the unruley help!
| 1 | null |
Odd shaped room, uncomfortable bed
We stayed here 2 nights while on a quick weekend trip. I'd booked the lowest level room but I'm a Starwood Gold member so asked for an upgrade at check in. They moved us up to an SPG room on the 21st floor and asked if we wanted a corner room. I envisioned a room with windows on both sides. What we got was a room that was triangular in shape, but did have two large floor to ceiling windows both facing in the same direction.
Pros: Excellent location for ease of walking and public transportation. Decent sized room despite the odd shape. Bathroom was small but functional with the usual amenities. Great view from higher floors. Complimentary lemonade in the lobby during the day.
Cons: For an SPG hotel, which usually have "heavenly beds", I was extremely disappointed in the bed. The mattress in our room desperately needed to be replaced because it sagged in the middle.
I continue to be perplexed and annoyed at hotels which charge $15+ a day for wifi when others are able to give this for free with the room rate.
| 3 | null |
never again...
Although the motel was renovating the rooms, we ended up in a room that had not been redone yet. No towel racks, all the security locks on the door were broken, and there were a couple of large stains on the carpet. The linens and beds were quite nice. I was glad we were only staying one night. The room rate was unacceptable for the quality of the room.
| 2 | null |
AMAZING!
A friend and I stayed at the hotel for 5 nights in March 2012, and we were positively surprised. The hotel was very affordable with great location close to shopping possibilities and the subway, but still far enough away from the noise. Only thing that surprised us was the size of the room, which was smaller than we had expected. However, to us, this didn't change anything as the purpose of our trip was sightseeing and shopping, so we didn't spend a lot of time in the hotel apart from late at night and early morning.
The bathroom was very nice and clean.
| 5 | null |
Great location and good service
Very spacious rooms, great location, really GOOD price!, and in Manhattan better. I went there for a family reunion we booked to rooms the 807 and the 408, there wasn’t a closer room so we had to take dose separated rooms, but it was ok. Both of the rooms had an equip kitchen and separated from the bedrooms and the living room, a sofa bed and two full beds. My only complain was that the rooms had bad odor, please check that out, but the rest of it was great. Little GYM but with everything you need.
| 4 | null |
Do not stay here.
First time we arrived the location was okay, not the best. The lobby was in great shape and it looked up to date. We wanted to check out our hotel room before we unpacked the elevators were rocky and squeaky we were a bit terrified. We checked the room. Bathroom very small as big as the closet. Could not shut the door without having to squeeze yourself against the wall to close the door. Fire hazard or any hazard for that matter. Tub to small, shower too low. We thought it was okay. Pictures lied though. Everything looked outdated. We got a cart to move our stuff to our room and that thing was old and needed to be up to date. We went back up and started to unpack and they brought our fridge. Fridge was in the basement by the way. First night we were fighting roaches and the shower was clogged and had to stand in ankle high water when showering. TV remote didn't seem to work. Plugs were damaged. Second night still fighting roaches. Third night fighting even bigger roaches. As much as it's a lower price, it's not worth it. No one was helpful, and every time you asked someone for something you had to ask again an hour later to remind me. Poor service, poor management. This hotel to me is more like a motel. Please do not stay here.
| 1 | null |
not the typical sheraton
although friendly staff, overall experience was a dissapointment. room was very noisy inside and outside. They had garbage removal early in the morning which woke us up. set the temperature at 74 degrees and it had this burning smell. pool was small and cold with no clean towels. bathroom fixture was caked with brown dirty stuff. not the 3 star hotel that we expected.
| 1 | null |
I got what I paid for....
First, the customer service was good. People at the front desk were courteous, friendly, and professional.
Room was not good. Sheets are very old and pilled badly. Mattress broken down and coming apart. Cushion in the window seat was torn and very stained. Carpet in hallway smelled musty and was obviously patched badly in places.
Breakfast was the standard "continental" fare, but was apparently bought from a deep-discount/day-old place. Poor quality altogether.
| 1 | null |
99% Perfect
Seven years ago, we gave our newly-married daughter and her husband honeymoon accommodations at this hotel. My wife and I, two daughters and son-in-law recently returned there to attend my brother's wedding in Berkeley. All five of us were well-pleased with the hotel. Although the wedding was in Berkeley, we planned to spend most of our visit in San Francisco. The hotel location is excellent for that, with easy access by walking or public transportation to everywhere we wished to visit. It allowed us to avoid renting a car that would have been sitting more than used.
We loved the hotel itself, with all it's charm and history. It is a historic building, and has a few glitches - one of the bathrooms did not ventilate well and had some mildew on the ceiling. The cable TV signal would intermittently drop out and return. The AC unit tended to be a bit on the noisy side.
We very much appreciated the Green option of being rewarded for not requiring housekeeping every day. It allowed us to collect additional Starwood points on our account for future use. The hotel encourages recycling. Staff was attentive to our needs and concerns, and quick to respond.
All in all, a very enjoyable five day stay. Thank you.
| 5 | null |
People Make a Difference
This is an older property, but they do their best to make it work. Samantha at the front desk went out of her way to make us feel comfortable and at home. Her enthusiasm and desire to serve the guests caused us to look past any shortcomings. Her good cheer will just naturally put you in a good mood.
The location is very convenient, within easy walking distance of the Space Needle and Pike Place Market. We took a cab to the Victoria Clipper ferry dock, but it could be walked if you didn't have a lot of luggage. We also stayed at the Loyal Inn on our return from Victoria, and the cab driver was irritated for having to take us such a short distance. His attitude was in sharp contrast to the Best Western Loyal Inn staff.
The rate seemed a little steep to us, but it is Seattle and it does have a great location. Parking is $10.00 and very convenient.
| 4 | null |
RCI Exchange was well worth it.
We arrived 2 hours before the posted check in time, hoping that our 2 bedroom unit would be ready. It was not, so we took an hour to go grocery shopping. Upon our return, the unit was ready. The resort is a short drive from the airport and downtown San Diego, and is located just east of Hotel Circle.
The check in process was fast, and the staff was friendly. Then, you have to go see the Worldmark reps to get your parking pass, which is where they sign you up for a 90 min breakfast meeting to try to sell you a WM timeshare.
Parking was fine, eventhough the resort was sold out during the week that we were there.
The fitness room had modern equipment. The heated outdoor pool was cool. While the hot tub was hot. There are 2 propane BBQs in each court, and they're cleaned daily. This is the first resort that has included 6 mini packs of spices, which I used to BBQ some wings with garlic powder and pepper. There are 4 computers in the business center with internet access. Otherwise, they charge a daily fee for wifi in your room.
The unit was spacious. A king bed in the master bedroom and 2 twins in the second room. Lots of closet and dresser space. Well appointed kitchen.
The only negative about our unit is that the LCD TVs are only about 22" screens - somewhat disappointing, since most hotels and resorts have 40" TVs.
| 4 | null |
Great location for park/stay/fly.
I've enjoyed this property a number of times over the past few years as a great park/stay/fly location. While not the closest hotel to Logan airport, the package rates are reasonable when you add everything up that might cost you separately. Room was well appointed with king bed, clean crisp sheets, and the higher floors may have a good view of Boston skyline, depending on which side of building you're on. Bathroom was spotless clean with attractive granite counters. Courtyard and adjacent hotel have shuttle service to Logan 24/7. Coffee bar is complimentary and breakfast available for a fee.
| 4 | null |
Stan
Good hotel as far as service etc is concerned. I had a room looking southwest over the convention center and sea. Got very little sleep as the railroad is right next to the hotel. Trains have to sound the horn as there is a crossing at the hotel. Rooms facing the city center might be more quiet. I'll be sure to use google earth to check out a hotel on future travels!
| 3 | null |
Seen better than this...
Room was comfortable and reasonably silent being next to the airport. Personnel was friendly. The room and the common parts of the building look as they haven't been renewed for a couple of decades, which is a bit of a disappointment for a hotel of this category.
| 3 | null |
Higly recommend
We selected Hotel Contessa as it was on the riverwalk and most of the rooms if requested have river view. It was a pleasant surprise for us to find out that the Hotel staff was very friendly and helpful. We were in city room initially and then had requested review view later but in the room transition I forgot our IPad in the first room and realized this almost 2 days later . When we mentioned this to the hotel staff , they were on it . Mondo, housekeeping staff had found the IPad and had kept it safely in the locker room . We could not believe that after 2 days also we could find our Ipad back. We highly recommend this hotel and would definitely visit here back.
| 5 | null |
Dirty, terrible service, bad room, noisy
The heading says it all. The worst hotel I have stayed in for many years. Staff miserable and unhelpful. I was allocated on arrival a room alreay occupied by the overworked single receptionist (in four days only once was there more than one of them). The one I got proved to be small, not clean, very noisy with thin walls, and a door which was not properly sealed ltting in noise and light. The room was not refreshed at all one day until I insisted, and they did not clean it properly (a button dropped on the carpet was still in the same place 3 days later ...) or consistently replace the tiny towels. Internet is paid for and was overcharged. Grumpy serving staff in the tiny breakfast area in the lobby. Only 14 places to sit in the lobby apart from that, so no hope of using the 30 mins free internet in the morning sitting down. I could go on - just avoid this place.
| 1 | null |
Not my suggestion unless you are alone
I was looking for a better than average Hotel downtown for my wife and I to enjoy a valentine weekend and I thought the price offered was the best deal. We only stayed one night in #423. Well, you get what you pay for. The location is good for being downtown, but you still have the street people present around the area enough to make you feel uncomfortable. If you are looking for roomy rooms, well don’t come here. The rooms are nice, but very small. If you are a taller or a larger person the bathrooms within the room are not for you. The door and the wall are about 5-6 inches to the toilet (no leg room to sit properly). The only roomy thing in the bathroom is the tub and even that is only 5ft long. The cleanliness in the room was bad. The bathroom glass door was dirty with hand prints. The bedding looked like they changed the sheets and the pillow cases, but kept the down comforter from the previous tenant. The bed is hard and the walls to your neighbor are very thin. I could have had a decent conversation with my neighbor and understand what they were saying. Plus, the self parking is "steep" in my opinion at $21.
| 2 | null |
Most appalling service
I stayed total of 15 days at this hotel in June 2012 and actually, thought - this is one of the best located and value for money hotel for business. This is until, the last day - when the most appalling treatment given by the service staff. I got delayed by couple of hours on check-out time as I got stuck in traffic. I requested the hotel staff - to allow me 15 mins to get my luggage out. They refused me access to my room citing it was "cleaned". I asked if their own staff member can get the luggage out - was refused as well. It was humiliating and I just agreed to pay half a day charge to at least get an access to my room. As soon as I enter the room - I realized it was not even cleaned on the ground on which I was refused the access. The manager on duty was rude when I informed him about this. When I provided a feedback that I expect honesty from the staff and will definitely take up during the feedback, he offered me to waive off half a day charge - which he earlier forced me to pay just to get an access. I was beyond argument by this time and appalled that staff of Hilton can behave like this. I simply paid and walked out with a promise that I'm never to step in there again.
| 1 | null |
One of the better ones
Having stayed in some hotels in this chain, I assure anyone that this one is unlike the others. Decor is very nice, the reception area is clean and not confusing, and the service is excellent. If you visit San Antonio with a family, want to stay on the Riverwalk, and enjoy the breakfast and manager reception, this place is perfect for you.
There is an outside pool with a bar. But it is in the shade in the afternoon, which, at 102F is not all that bad. Try the attached restaurant, Luke" for lunch. The fried green tomato and shrimp sliders are awesome.
| 4 | null |
Nice downtown location
The Westin Gaslamp Quarter is a downtown business hotel one block from the famous San Diego Gaslamp district. There are LOTS of good restaurants in the area, as well as an outdoor shopping mall. The hotel is recently (<4 years) renovated and has a new three-meal restaurant. This is a solid value, near great, or at least interesting, dining. PET FRIENDLY
| 4 | null |
Huge room, good location, no view!
We stayed for 3 nights at The Drake and have no great complaints, but depending on the cost of the room, you might find a better hotel. I've heard it's quite expensive if you book direct. We got it through Priceline at an acceptable rate and we had a Kind Deluxe room which was HUGE! The bed was comfy and the bathroom was clean, so I was content. However, we had to switch rooms after the 1st night because of a continuous banging noise (every 10-15 minutes). We never figured out the source of the noise, but it was very loud which prevented some sleep. The front desk was very accomodating the following morning and moved us to another room. I'm guessing they were already aware of this issue and hoped it would somehow go unnoticed - which was impossible! Despite the fabulous location - close to the very nice Oak Street Beach, the John Hancock Center and lots of high end shopping, neither of our rooms offered any view at all. Our original room allowed us to see a lower roof and equipment on it and our second room allowed us to stare directly into another building across the street. That was a little disappointing as it was our 1st visit to Chicago. We also found the cost of room service and hotel restaurants to be outrageous! I also find it a little upsetting that they charge for the internet. I think it's awful for any hotel (especially the more expensive ones) to charge for this when most restaurants and cafes offer it for free. Overall, it was a relatively nice hotel considering how old it is - the size of the room is remarkable compared to some of the more modern 4 star hotels - we'd stay again if the price were reasonnable.
| 3 | null |
Faded Glory
Like most 'boutique' hotels, the service is poor. The staff are always amateurs who would prefer to be doing another job - and all far 'too cool for school'. This place still thinks that it's the real deal. It isn't. Not only that, but is needs a makeover as a matter or urgency. Everything about it is tired. They should invest in double glazing because it has to be one of the noisiest hotels in NYC. By the way, it is unacceptable to have to wait 25 minutes to check-in.
| 2 | null |
The best hotel stay ever. Very homely comfortable stay.
My husband, two friends and I recently stayed at the Normandy Hotel Washington. We enjoyed the best service we have ever had. All the staff were amazing. We really appreciated the service and help from Meron and Derek and Antonio, excellent friendly service and they were always willing to go the extra mile.
The cheese and wine every evening, and the complementary breakfast on our last day was a very nice touch to our very enjoyable stay.
We will highly recommend this hotel to all our friends.
Thank-you from Calgary Canada.
| 5 | null |
great location stop complaining about the elevator they are 100 years old
It's got a great location. Obviously the elevator are slow and funny to get into they are 100. But it's not too expensive and the locations the best.
| 4 | null |
Bugs! Worst place ever!
I was looking for a good deal since I was planning to stay a couple weeks visiting my husband at Lackland AFB, big mistake picking this place. Walking in I was immediately regreting staying here. The place was covered in dirt, carpet was extremely dirty. I just couldnt believe how much dirt was in this place. Years and years of dirt accumulated. We complained right away and they had the cleaning lady come in and vacuum. She literally vacuumed one spot and left. The next morning, we woke up to a gigantic cockroach climbing up the wall from the head of the bed. We also found a couple of crickets on the side of the bed. We killed them and cleaned up the place ourselves. Took a drive to get some food, when we came back, there was a small lizard there to greet us near the closet. This place was absolutely horrible, infested with all kinds of bugs and filth. The management was no help what so ever!! You definitely get what you pay for.
| 1 | null |
My Awful Stay
First of all my stay was the worst,there are pimps and H's walking the lobby,the morning front desk clerk is loud,rude,and ghetto she is nit professional at all.Instead of her pulling guest to the side she talks loud at them when not behind the desk.Then the pimp beat the white girl during my stay and i felt so sorry for her,but everybody else were walking around as if they were use to the enviorment.The rooms are so historic,they need a 100% makeover with staff and rooms!!!
| 1 | null |
Good hotel if the price is right
The cleanliness of this hotel and its guest rooms did exceed my expectations. Then again, my expectations were on the lower side. Rooms were recently updated and very clean. Showers were a bit dated but did the job just fine. Beds were very comfortable, and I really liked the opening windows on the 4th floor.
Being walking distance to the wharf, Ghiardelli square and Wharf-Market street car stops was great. Truly an excellent location for tourists. I realize that San Francisco in the summer is expensive, but I don't think this place was worth the nightly rate charged.
Staff was friendly and courteous, but not enough of them at the front desk. They did not have express checkout and I waited in a line 3 deep before checking out. When another hotel clerk came out to the front desk area, he didn't bother helping the next person in line, but disappeared into the back office again. I get better service at check in/out at Hampton Inns and pay a 3rd of the price. Beef up the staff at the front desk, or initiate self-checkout, or both.
| 4 | null |
Different style of resort, very family friendly.
Paradise Point is a very different hotel or resort than any that I have been to. Our room was a duplex style, sharing a wall with only one other room. It had a king sized bed, small sitting area with loveseat and coffee table, and a bathroom with a door separating the vanity from the shower and toilet. Bed was comfortable, but pillows were lumpy. There was a small patio with two chairs in the back, which was sort of fun. There are five pools around the resort, with one pretty close to all rooms. One is an adult only pool. All have hot tubs. We were closest to the waterfall pool. I did have to scoop out some bugs from the hot tub before we used it, but I didn't take offense to that, just wished someone had used a pool skimmer to clean it beforehand.
I booked our stay on priceline. In addition to the price I paid for one night, a $17 resort fee was charged per day. This allowed access to the free internet and recreational activities including tennis, bocce, and croquet--none of which we used. We hoped to get a bocce ball set to take to the beach, but were informed that they all had to be used in the recreational area only, which I guess is understandable, though not ideal. There is a putt putt course right on the grounds too, which had an additional charge (disappointing).
We checked in behind another family, and were shocked to hear the price for parking. I think they charged them $32 per day or something. This is silly, because at least in the area our room was in, there was one parking spot marked for each room number. I was lucky she didn't charge us for it, which I'm guessing was only because we booked through priceline.
I wouldn't recommend this for a couples vacation necessarily, but would recommend it for a family getaway, given the recreational activities onsite and the relative isolation of each room compared to a highrise hotel.
| 4 | null |
No concern shown regarding injury sustained in parking garage
The hotel property, rooms and facilities are nice, clean, bright and more than adequate. The surprise for me was the hotel staff lack of concern, other than their initial assistance in arranging transportation in a hotel van to the hospital, when I fell in their parking garage, shattering my upper arm, requiring surgery for a plate and 10 screws upon returning to my home state. At the time I reported the injury they did take my room number and said they were required to let the event coordinator, for the conference I was attending, know of the injury. From the hospital I arrived in a hospital gown as my clothes were not large enough to allow for the humongous arm wrapping from wrist to shuolder to hold my shattered arm in position until my flight back home in two days. At no time after returning to the hotel did they inquire as to my condition nor was there any offer of any compensation, not even a complimentary meal. My decision to stay here was based on the close proximity to the convention center. I feel however, had I stayed at the Hilton just up the street, my normal brand, that the concern shown by the hotel employees, and brand, would have had a different outcome.
| 2 | null |
Not up to par with the one in Grand Prairie
I guess I shouldn't be surprised, but the decor of this hotel was nearly identical to the Hyatt Place in Grand Prairie, and the building plan was completely identical. This location, however, dropped the ball right at the start.
We booked on line, and made a request for extra pillows, and extra coffee in the room. When we got to our room, there were no extra pillows, and no extra coffee. Other than that, the hotel was pretty much the same as the one in Grand Prairie, but the employees in Grand Prairie were more friendly, more accommodating, and more eager to serve.
Other than that, the hotels were identical, comfortable, and neat. Just note that, due to location, the San Antonio Hyatt Place costs about twice as much, but it is directly on the River Walk, and easy walking distance to many attractions, (including the Alamo), and many, many places to dine. The location, and the way it facilitated getting around was worth the extra cost.
One final note that may or may not have affected service is the fact that there seemed to be a lot of elementary students and their families staying at the hotel who seemed to be in town for some type of cheer leading event. Most of our floor was taken up with accommodations for these people.
I would like to note that the San Antonio Hyatt Place had a superior hot breakfast. We don't eat meat, but, if we did, this place offered three varieties of breakfast sandwiches served on English muffins.
| 3 | null |
Very outdated!!!
After the long drive from LA, I was hoping my room will be nice and comfy where I can just doze off in. The street where this hotel sits on does not scream welcome. It was deserted and not lit too well. Pulling up to the hotel, there were no valet or bellman to greet us. No biggie. So I walked into the front desk to check in. Upon entering the establishment, I noticed how dated this place looks. I then asked if there was parking available and the staff said that there is a valet charge of $28.50 per night with in and out privileges until midnight. I saw that there was street parking right across the street so I asked the staff if it was safe to park there. She mentioned to me that if I was to park on the street, just make sure that there are no items left in the car like bags or anything that looks valuable as there have been reports of break ins. It was late and I just drove about 7 hours so I decided to valet the car and maybe scope things out in the morning to see if it was safe to park on the street.
After unloading the car and hand the keys over to the valet, I was directed to the elevator just right around the corner from where the front desk was. The elevator can only accommodate 4 passengers and it's a very old type elevator. Remember, there's really nothing modern about this place. Got off the elevator and walked down the hall to our room. Come to find out, it's right next to the alley with the fire escape just right outside. We can literally open up our window and climb out onto the fire escape. Very NYC. The room was tiny and the floor to ceiling mirror behind the headboard kinda crept me out. This whole place gave me the heeby jeebies. I felt really dirty in the room. This is the first time I actually walked around a hotel room with my slippers on. The bath room sink didn't have a lot of counter space. Well, not enough for 2 that is. So I had to put the toiletries bag in the bedroom. One thing I hate is to have the toilet right next to the shower. I don't want to be getting out of the shower only to walk on eggshells so that I don't accidentally bump into the toilet. The bedroom floor was uneven and when you walk, it creeks. There were parts of the floor where it actually dips. Oh, just hope that you don't have any loud neighbors as the walls are paper thin. You can hear the guest walking around upstairs and also the guest right next door. The room didn't have any ac at all. Just a ceiling fan above. Now, I know that SF doesn't get very hot, but if it did, you'd be baking in there.
As for the neighborhood, don't go out too late at night. There are transients mostly on Franklin where it's poorly lit. So if you need to get to Hayes St., take Gough to get there. Hayes and Gough is pretty much where all of the restaurants are located. It's about a 2-3 block walk from the hotel. There are different varieties to choose from, so that shouldn't be an issue.
If you come for just the opera or ballet, then I guess the Inn isn't a bad choice. Actually, I think it's the only hotel in the area. But don't expect too much from this place aesthetics wise. As far as amenities, they do have free wifi available (which is pretty slow) and a free continental breakfast from 7-10am. One last tip, if you do decide to park on the street, keep in mind that from 9am - 6pm Monday - Saturday, it's being monitored by parking enforcement. Not sure if they work on holidays. I would think not. Sunday is not enforced so you can park there all day long. So if you park on any of the enforce days, just make sure you move your car before 11am to avoid any tickets.
One last thing I have to mention is that the staff here are very professional and friendly. I would give them 4 stars for that. I'm sad that this is a Shell timeshare property as I am an owner of. Properties like these are making me regret getting involved in a timeshare.
| 2 | null |
wyn elp
especiallythe carpets show their age and sometimes (depending on the room) they are disgusting; the only reason to use this hotel is the location and the easy access of the airport in the morning
| 3 | null |
Enter at your own risk
Dont waste your time or hard earned money here. We had two adjoining rooms. One room wasnt cleaned from the last guest. The other had black mold on the pillow.Talked with manager
and she told us nothing was wrong with it. Also, we were told twice if we didnt like it, we could go stay somewhere else. Unfortunatly all hotels around were booked up. There was so much illegal drugs and prostitution going outside that it was hard to sleep at nite from all the traffic. In fact there was an Indianapolis policeman on patrol in the parking lot 24/7. We were informed by the girl at the desk, that there was a K-9 unit taken through all the rooms the nite before our stay. Decide for yourself. This place is absolutely run down and nasty !
| 1 | null |
ok place, unaccomodating staff.
we recently made a trip to Austin to meet up with friends & stayed here. The front staff & the manager were quite rude & unaccomodating. I wish they understood the meaning of the business they are in "HOSPITALITY"!!! Anyways, I would not stay here ever again & would not recommend to any one else either.
| 2 | null |
Ripped off my credit card twice!
Stay away from this hotel which knows nothing about customer satisfaction! except for ripping them off as much as they can.
- Bed matrices are terrible
- No sound isolation. you would hear the street traffic, constructions and the corridor.
- Didn't tell that the valet was not free until you check out ! (They charged my credit card one week after)
- Nothing is complimentary plus everything is overpriced (business center, internet, printer)
- The value is nothing compared to what you pay.
Three month after I have checked out. They charged my credit card again (new authorization) and when I have called them, they had no idea what was it for. Seems the auditors did that!
| 1 | null |
Wonderful Stay!
I am very picky when it comes to cleanliness and bed comfort and I have to say that this hotel was one of the nicest I have stayed in. We stayed in a King room. and our group traveling with us stayed in a room with two queen beds. Both rooms were beautiful! The bed was super comfortable and the shower was beautiful! I was really impressed with the management and their friendliness.The complimentary breakfast was very nice as well. The hotel is in a perfect location! There is a great shopping area near the hotel with so many brand name stores and great restaurants! We ate at Five Guys and it was amazing I would highly reccomend eating there! For a one night stay or more this hotel is worth every penny! Thank you Hyatt Place of Jacksonville for being so accomodating! You will be our choice when staying in Jacksonville!
| 5 | null |
Convenient for my busy tournament weekend
I have worked in a 4 star, 4 diamond property in North Carolina for over four years and therefore have a high hotel standard. With that being said, I was pleasantly surprised with this hotel, but there were some noticeable flaws in service.
The front desk guy was curt and not friendly. He definitely had somewhere he'd rather be...I was handed keys and given no direction to the room or elevator, but a friendly gentleman in the restaurant was helpful in leading me to my room, which was perfectly nice with a very comfortable bed. Most unfortunate about the front desk attendant was that he saw that I was there with an organization and did not tell me about the breakfast that was included with my group. I had to talk to other coaches there for the tournament to find out about this, and paid for breakfast one morning at a Panera when there was a banquet breakfast set up for us. I got to enjoy the breakfast the next morning but was disappointed about this omission.
We had banquet breakfast and a large banquet dinner, the dinner food was extremely disappointing, salad, pasta on which you could put your own marinara, chicken fingers, and hard garlic bread that was almost inedible. I picked at my food and had to eat dinner after because I was still hungry.
Regarding my room, housekeeping bothered me many times throughout the first morning I woke up there, each time I yelled back that I would be out in about an hour...other than those aforementioned complaints of the staff, other members of the staff were quite friendly. Any housekeeper I met in the elevator, the bartenders, all were very nice and the bartender remembered me when I went back the second night! Food is expensive in the bar, my macaroni and cheese was $17 but it was HUGE and absolutely delicious (and I consider myself a macaroni and cheese connoisseur) so that was a splurge that was worth it.
Overall, I would stay again but would hope for those minor service flaws to be corrected.
| 3 | null |
Small, Dark, Noisy, Peeling Paint
Staff was very friendly and helpful.
Stayed on a business trip for just one night, so the extremely small size of the rooms didn't bother me much. I was only sleeping there. What did bother me was:
* Dark dreary hallways
* No dresser in room, just tiny night stands
* Peeling Paint on the door and door frame
* Broken enamel on the bathtub
* Paper thin windows. The noise from trucks driving over street steel plates prevented me from getting even a wink of sleep
You get what you pay for.
| 2 | null |
Nothing works. Very noisy
I have come to expect a certain level of quality from hotels that are run by Marriott. I was very disappointed by this hotel when I stayed this past Monday, June 11. Located close to the airport, it was very full and noisy. The hotel is slightly run-down: The television was snowy like it was not getting a good analog signal and the office chair was 3 feet up and could not be adjusted down and the furniture is fuzzy from over-use. The engineer came with an alternate chair (which was also not operable and was set for a very tall person) and to fix the TV but could not get rid of the snow completely. – So neither of the issues I complained about were resolved. I went to take advantage of the pool but it was so filthy I could not see the bottom even though it was only 4 or so feet deep.
They supposedly provide free WiFi but the WiFi did not work. (At this point I was reluctant to complain to the front desk.) Since the in-room WiFi wasn't working I went to the "business center" to check my work email remotely. This consisted of ONE computer and the room was packed full of people waiting to use it. I tried to charge an electronic device and one of the outlets did not work at all. I decided to call down to the front desk to ask about breakfast but no one answered the phone.
There was a crying baby in the room next door who kept me up two hours later than expected and noises that sounded like people throwing things in the hall at 2:00 AM. Since I was traveling for business, the primary need I had was a quiet place to sleep. This partnered with an inability to access my email while at the hotel combined to make this one of the worst hotel stays I have had anywhere.
| 1 | null |
Wonderful 6th Anniversary!!
We couldn't think of a nicer getaway than the Hilton Baltimore to celebrate our 6th Anniversary!! We had a FANTASTIC view of Camden Yards, which after all, is how we schedule our weekend getaway (based on the O's home schedule)!!!! We could walk right over to the games & was party of Eddie Murray's big day (my most favorite O, I might add)!! Saturday we took a nice stroll down to the Inner Harbor and enjoyed a beautiful day and lunch. My husband just LOVES the gym at the hotel, he takes advantage of working out early in the mornings w/a perfect view of the stadium. The Hilton is located in a perfect spot for whatever you'd like to do in Baltimore and has such easy access to getting in and out of Baltimore!! We are already looking forward to our 7th Anniversary getaway!!
| 5 | null |
Charming atmosphere, good downtown location, and affordable in comparison...
I recently stayed here to participate in a conference. It not only had a really fun, unique Bohemian feel, but it was only two blocks away from the convention center, and was one of the most affordable options in the area. It was clean, comfortable and close to some nice restaurants.
A few things to know:
1. It feels like you are staying in a small, older, European room out of a movie
2. They do NOT have irons and ironing boards in the room (only important if you are trying to look really nice for a conference or meeting)
3. The pool they describe is small and does not have any chaise lounges (that I saw), so be prepared to lay out and get some sun on your towel.
4. The breakfast downstairs is not included, and is also not that great (basic, cafeteria-style), I would recommend the nearby The Farm... great brioche french toast!
| 4 | null |
Bad experience
First we thought the price is great for a hotel in NYC but we did not expect very much. After more than a week at the Bentley Hotel I can say for sure that we will NEVER go there again, because everything is substandard. Here are our details:
The location is about 15 minutes away from the next subway station. That is in fact the least handicap of this hotel!
The rooms are very small and a bit shabby. The floor was dirty and was not cleaned after I asked for it. It took three days... A very small and smelly closet was hidden behind a strange door, where you could hear your neighbors as if there were in your room. The view was great, but it guess that is the only plus.
The bathroom has no ventilation and turns, if you get some hot water, which is rare, into a sauna. There were not enough towels and toilet paper. Again I had to asked but did not get anything on the same day.
The bar is the worst rooftop bar I have seen so far. Breakfast is expensive and not wort half of the price. At any diner around the corner you can get a better deal. Service is unfriendly and slowly.
There are NO amenities! No coffee maker (just an small pricy coffee bar in the lobby with an every day very unfriendly woman), no mini-bar (just a few bottles standing together with the TV on the desk- no space), no free internet (but nevertheless extreme slowly).
The elevator took ages!
Worst thing was that somebody stole clothes and toys of our room and the management told us that they could not do anything because MANY people of the hotel had access to our hotel room. They could not find out what happened. For two day we had problems ending at the police and filing a report. The hotel did not help us in any way, but the officer told us that he had been there a few times before because of the same reason.
All together it was a bad experience in a great city!
| 1 | null |
Great location
This hotel is right next to the House of Blues, just off the river. The decor is trendy and the rooms were very nice. The Crimson Lounge was was very cool, and the food at Bin 36 was very good. The front desk staff, however, seemed confused about our reservation (included a groupon) and needed the manager to clarify. We were unable to use it and were disappointed by the customer service in that sense. Otherwise, all of the other staff was great and we enjoyed the stay.
| 4 | null |
Boston Sheraton
room too small. bathroom extremely small. only good thing is the location.
i won't come back to this hotel the next time i am in Boston.
| 2 | null |
Good Location
Location is great, rooms average.
We had booked a twin room 4 months earlier and were left with one bed and a rollaway. Not good enough for an advance booking.
Only one thin duvet on the bed.Had to ring housekeeping for extra blankets.
Staff not very friendly or helpful.
Probably would stay here again due to the location.
Breakfast average.
| 3 | null |
I Expected Better
Let me start by saying, the staff were nice enough. Not the most attentive and certainly not the quickest to respond to complaints, but not terrible either. That leads me to my complaints...
This historic hotel was lovely, and I love this type of place when they are renovated correctly. When we got to our room, it was spacious and ok, though you could definitively tell it was old and in need of renovation. Nothing special. The furniture in the sitting area was dirty looking. So much so, I didn't sit on it. The air unit was loud and did not do a good job of keeping the room temperature nice. I set it below 68 just to try to get the room cooled down, and it never did.
The entry light was out, so I called the front desk at about 1:30pm and asked them to fix it. When we got back to our room that night at about 10:30 p.m. it still wasn't fixed. I called again and this time a guy came up in about 20 minutes. He replaced the bulb and told us we had to make sure the switch on a lamp and beside the bed were also on, for the switch at the front door to work. Seriously? The next morning, no matter what switches we used, the light wouldn't work again. It's just ridiculous to have that issue in a hotel that is supposed to be this nice. How hard is it to make the entry switch turn on the entry light?
Next, on to missing things... It may sound silly, but there was no trash can in the bathroom. What hotel doesn't put a trash can in the bathroom? Also, no blow dryer. I usually bring my own blow dryer, because I prefer it, but didn't on this trip. I've never been in a hotel that didn't have one, so I didn't even think about it. Instead, there was a phone where the blow dryer should be. What?
There is no vending in the hotel. That's right, if you get thirsty you have to order room service or buy a hugely overpriced soda or water from your in-room refreshment center. They give you prices for these refreshments, which are outrageous, and then in fine print at the bottom tell you that on top of that already outrageous price, they will charge you a 20% restocking fee. These were the worse prices I have ever seen in any hotel, hands down!
Valet parking was pretty slow to get your car for you, no matter if you call down in advance or not, and it was not cheap! Thank goodness we had a deal on our room which included that, or I would have been unhappy to pay $26 to park. In their defense, that price is about average for valet, but usually, you are offered a self-park option as well. Not so here.
All that being said, it wasn't a terrible experience, just one that I will not repeat. There are much nicer hotels in the area, for about the same price as the Adolphus. I suggest you get one of those, and walk over and enjoy the oldness of the Adolphus for free, without having to purchase a room. You'll thank me later.
| 3 | null |
This hotel located on Hollywood Blvd supposedly caters to the stars.
We were given an old an dilapidated room with a worn bed and thread bare towels not to mention up charged 100.00 for a room that we did not reserve. After numerous complaints we were moved to the tower where the only thing better about the room is that we actually have the double room that we originally purchased. My friend and I did not complain about this hotel's lack of attention detail and actually stayed 5 nights. On the 5th night of our stay the occupants of the room next door complained about myself and my friend's voice level. Mind you we are only 2 people, we do not watch television, party and were conversing and laughing in our room on our vacation when hotel security came to our room and demanded that my friend come out the hallway with her night gown on to be reprimanded.
| 1 | null |
Wonderful Location and Accomadations!
Absolutely perfect place to stay for a short visit to Seattle! Whole Foods to purchase breakfast. couple of restaurants in the circle. Complimentary shuttle to sites with limited time frame. Would definitely stay here again!!
| 5 | null |
great location if you can handle teh hills
loved the hotel. classy
at the top of nob hill so lots of walking , be prepared for a nice sore butt.
central.
close walking distance to union square, the irish bank( pub i liked), the expensive shopping area, financial district, cable car rides. and directly across the street, the Top of the Mark. for an expensive drink and some great photo opps on the 30th floor of the entire city!
| 5 | null |
2509 was full of smoke non smoking room
supposed to be non smoking room but it was not sent to 2505 where bathroom/shower was smaller not the same felt cramped in this room smaller than pictures online asked to have late checkout since flight wasnt till 3:30pm was told very rudely not later than 12:30pm per management sorry but must vacate room by 12:30pm and hang out in lobby view of parking lot too and not near elevator as requested gal who checked me in and out very rude and no personality at all wouldn't budge for late checkout not an inch she's terrible service/staff feel i should be refuned for stay here or upgrade free room next time i'm in elpaso tx due to these circumstances such as room full of smoke 2509 change room no view and not near elevator as requested and rude front desk woman
| 2 | null |
Small beauty
I stayed 4 nights. First I was not so impressed because of high expectations (and quite high price). But gradually I appreciated beauty of this small and quiet hotel. It is stylish and non-obtrusive, without posh. Included- complimentary breakfast and afternoon wine in beautiful 2nd floor room, high speed wi-fi. Not included many unnecessary extras. Everything clean, almost invisible service.
| 5 | null |
Great location good price and very very clean
Hi fisherman wharf is in a great location. We stayed in the annex, it's quiet and clean. Easy access to roads. The building is older but maintained well. We paid 196 a night. Great price for location. Would recommend, we only slept in the room. Free wifi a plus.
| 3 | null |
Remodeled, convenient
Located on the bend of the San Antonio river walk, right next to the shops of La Villita, this Hilton has always been an easy choice. It just got better with a million-$ renovation of the rooms. They had been shabby chic. Now they are modern, classy, and even techie. A motion-sensor closet door turns on the light as you enter the room, and now there's a little refrig for the left-over enchiladas you'll not be able to leave on the restaurant table. A fun new feature: the elevators operate with a fast your-floor-only system. Ask and pay for (hey--it's why you're there) a river-side room, which has a balcony. The staff is amazingly friendly and helpful.
| 4 | null |
Great Value in an Overpriced Market
Visiting our Nation's Capitol can be very expensive, especially if you plan to stay for more than a few nights. I spent five nights at the end of June 2012 and I picked this hotel because with my AARP rate my average nightly rate was $152! That's a real bargain for DC.
Hotel Lombardy is located near George Washington University and is quite close to the Foggy Bottom Metro station. I booked a standard, king room. It is an older, nicely maintained hotel with nice decor, good bed linens and towels, an onsite restaurant and lounge, and a small gym. The air-conditioning in my room was excellent and very quiet (such an important aspect of summer travel). There is free wifi in each room, a small refrigerator, coffee service, free bottled water and the Washington Post newspaper is delivered each day at no charge. The staff was professional and helpful.
There was no view to speak of from my room (#712) but because this room was located at the rear of the building it was very quiet. As a matter of fact, I did not realize the city had experienced a huge wind storm late one evening because I slept through the entire storm in my quiet back-of-the-building room! Also, this room had a wonderful and generous bathroom with nice furnishings. The only item lacking was a full length mirror.
The neighborhood is great with numerous places to eat, close to a brand new Whole Foods grocery store, a Starbucks, a CVC pharmacy, the 32 bus or the Metro rail.
| 5 | null |
Worst customer service ever plus excessive noise
I have stayed at this hotel in the past with limited issues. This visit is very different. The hotel claims to be sold out but the site shows rooms available. I was placed in a room on a low floor and the street noise is the worst I have ever experienced. It is so loud I can recognize the music blaring from the many bars and night clubs. I asked to move rooms and the very rude front desk agent (who was clearly annoyed that I interrupted his flirting with a group of young women) refused to help me. I asked to be moved tomorrow if the hotel is indeed sold out despite what the website claimed. He wasn't willing to help me with this and instead suggested I speak with a bellman tomorrow. I travel 80% of my time and am very familiar with proper hotel protocol for handling these situations. When I asked to speak to the manager he claimed there wasn't one on duty. Again after additional calls I am left to be awake all night with important meetings tomorrow with no assurances that this will be resolved. I tried to call jet setter however, they have "reduced hours of customer service" so no one there could take my call. I will give the manager 1chance to resolve tomorrow before widely broadcasting my dissatisfaction.
| 1 | null |
Great location, customer service and cleanliness need improvement
Booked this hotel through Hotels.com and got a pretty good rate comparatively speaking. Unfortunately our experience got off to a rocky start upon check-in . Although the front desk clerk was pleasant, he could not find our reservation. He brought someone else over to help and neither could find our reservation. We showed them our confirmation e-mail from Hotels.com, but that didn't help. They offered to book us in a room until we sorted things out, but that would have resulted in us paying again. We already paid in full on Hotels.com, so I knew that would only further complicate matters. We eventually left the front desk area and called Hotels.com ourselves from our cell phone. We finally got through to someone who confirmed our reservation for that day and at that hotel. The Hotels.com agent was able to provide us with the Hyatt reservation number. We went back to the desk and they were able to pull up the reservation. They had to call a manager over because apparently the reservation was entered for a month prior (March). I kept the Hotels.com person on the line and she offered to put me on hold and contact the hotel directly. She did that. The Hyatt front desk manager finally came to the desk and was able to enter a new booking. She explained that the hotel receives a report from Hotels.com and sometimes when the data is manually entered into their system a mistake can be made. Originally upon checking in we asked for a Chrysler Building view. When we finally did get a room (after about an hour process) we certainly weren't facing the Chrysler building and walked into a stale smoke smelling room. We already wasted an hour at the front desk with check in and we certainly weren't interested in getting our room switched. We were already late for an event.
I just can't believe that the hotel wouldn't have called Hotels.com directly after we showed them our confirmation. Instead they told us that the person that might be able to help was at lunch. So, that is why we called Hotels.com directly to resolve the situation. The "Grand" Hyatt should be able to figure something like this out. Then even after it was found to be the hotel's fault they couldn’t even honor our request for a specific room location?
Aside from that the location of the hotel is great. It literally connects to Grand Central Station. The room decor was modern and tasteful. Unfortunately the shower seemed VERY dirty. The walls were tile, but the white floor of the shower was stained many times over. The shower door opens-in, which would make it difficult for the cleaning crew to clean behind the door. This was overly apparent! We did not feel comfortable without wearing flip-flops. The bathroom was small, and our "Grand King" room did not have a tub (although given the cleanliness issues, we probably wouldn't have used it). Aside from that, the room was pretty good. The size was fine and aside from a loud elevator bell across from our room, we had no other problems.
| 2 | null |
Superb location and an enjoyable stay.
The Hotel Monaco is a very nice, centrally located hotel (you can walk almost anywhere from there). I asked for a river room view and was delighted to find that my room not only faced the Chicago River, but it had a window seat! I passed a good hour comfortably (the window seat has cushy pillows, too) watching the river, boat, people and Chicago life from my 8th floor perch.
The room itself was a good size, with enough closet space, a well equipped bathroom, a nice size desk and chair, and an up-to-date tv (I didn't turn it on but it looked new). The bed was comfortable and there were plenty of pillows. They even got my "no feather" request right the first time! The rug, however, was a dark burgundy with black swirls -- not my taste, but not bad.
The lobby was comfortable, with plenty of chairs and sofas, as well as a fake fire (it was 72 degrees the day/night I was there). That said, it was packed around cocktail hour (free wine in the lobby at 5pm); I didn't take part in the festivities but everyone looked like they were having a fine (not too rowdy) time.
The staff were friendly and efficient , if just the smallest bit overwhelmed. This was the "NATO" weekend in Chicago, and they seemed to be fully booked -- people were coming and going all at once. Still, they were pleasant and helpful.
I was there for business, but also attended a performance of "The Iceman Cometh," (brilliant!) at the Goodman Theatre, which is just a 5 minutes walk from the Monaco. Although I do travel to Chicago yearly, this was my first stay here -- it will not be the last.
| 4 | null |
Never again
I paid for two nights but I could only stay for one due to the cleanliness of the room, I have standards and only stayed because I was exhausted due to travel. I called the front desk to try to get a refund for the second night and was told that they could not refund my money as they have already charged my credit card. Instead of arguing with the staff I decided to leave the motel.
The location was great and close to the Freeway, many other businesses.
| 1 | null |
bad A/C, bad front desk service
Rooms are OK but strangely configured. The A/C in my room was configured to run in economy mode, meaning little to no cold air. I asked the front desk to correct the configuration. The front said they did, but they didn't. They told me an engineer "fixed" the problem, when in fact no engineer ever came to my room. I have to take stars off due to a dishonest front desk staff
| 1 | null |
Travel a lot, worst hotel experience ever.
I am not exaggerating.
I travel to NY 3 times a month staying at many hotels for business.
This was the worst experience I have ever had. It has an average price for NY hotels, and a far below average room accommodation. My experience -
- first room on the second floor was deeply musty, heavy mold smell, I don't have allergies and could not breath in the room.
- moved to the 4th floor, smell was better, AC was stuck on 63 degrees. It was not hot out. The staff came by to fix it from automatically resetting to 63 degrees every two minutes, but it didn't work. I was freezing and the blankets flimsy and useless.
- both rooms were TINY, think 8 ft by 10 ft. Difficult to move around in. No place to put bags.
- modular design, but nothing is secured to the floor, thus when leaning back on my head board (doubling as a shelf dividing to the door) it tipped over.
Terrible.
I was planning a 4 night stay, I switched hotels as quickly as possible.
| 1 | null |
Nice spot - Tiny rooms - Worst experience
Stayed 1 night, Sunday September 2nd, and it was one of the WORST HOTEL IVE EVER STAYED AT.
I was with my girlfriend and we booked the room from Hotel Tonight ( amazing apps btw ) and from the pictures the hotel looked very nice. The description stated smaller than usual room. It also stated valet parking.
We got at the hotel around 17h and the guy at the door didnt come to our car... he was just standing there looking at us. So I went to ask him to park our car and he told me to go park it myself down the street. I parked the car then we came back to the hotel, checked in and got in our room.
Room was pretty small but still acceptable. Its a beautifull room but quality is medium. I was on the 8th floor. Bathroom looked pretty clean but after opening the shower curtain... mold on the wall and ceiling.
After a quick talk with the manager at the reception, they switched us to a room on the 13th floor. The hotel has 13 floors, the 14th being the AVA LOUNGE.
Our new room was inconceivably small. First room was about 150 sq/ft, the new one was around 80-90 sq/ft. The bathroom door would open on the sink... and I mean literally open on it. The door had a 2inch dent in it to allow it to open more than 35 degrees... and would still stop in the MIDDLE OF THE SINK. Want to brush your theeth? You<ll have to do it from the bedroom and bend over the door to spit. It was RIDICOULOUS!!!
We still overlooked that cause we only need a bed to sleep, nothing more. We went on the rooftop terrace for drinks and it was amazing! Nice view, nice staff and nice cocktails! Food was average but Ive yet to see a rooftop with nice food.
We came back to our room at about 23h. Since we were on the 13th floor, right under the rooftop bar, we could hear the music a little bit. We were pretty tired and decided to try sleeping anyway.
About 1h later, around midnight, the music volume went up. Alot.
The 4 walls were shaking and we could hear all the lyrics of the song... it was extremely loud. We thought it wouldnt stay that high for too long but at around 1am it was still going on so I went to the reception, talked with the manager.
After telling me that they have a <special sound reducing system> and that the club will close very soon, I went back to my room. At 2am I went back down to get a full refund considering It was impossible to sleep with that music.
The hotel is well located and has a nice design. I would stay there again since the price is good but don<t expect much, quality wise or space wise.
| 2 | null |
Teachers Learn a Lesson
Very disappointing. We were attending a workshop at the convention center and booked there due to the location. Upon arrival(Wednesday late evening) we were met with a very musty odor,a young lady with an older gentleman(named Ms Connie) and helpful desk staff. After seeing our room we decided we would check out and stay the following evenings in a larger room. Since none were available in that hotel we requested that our reservation for FRIDAY night be cancelled. The young man at the desk that Thursday afternoon would not cancel and when asked about the cancellation policy said that it is well known that reservations can not be changed during a football weekend. He simply would not help me as I explained I knew nothing about a football game and was giving over 24 hours notice. It turned a tad ugly, his attitude was that of ambivalence with a side of amusement.I wonder if the occupancy code was being violated by having 4 people in such a small space?? We literally had to line up in order to move around the room. In no way would I give a positive recommendation...
| 2 | null |
Great location and yet surprisingly quiet
This was the perfect location for Broadway shows, to go shopping, and/or to go to Madison Square Garden. The entrance to the hotel is off both 41st and 42nd so it is easy access from all directions. We requested a room up high (41st floor) and had an awesome view all the way over to New Jersey. The city noise could not be heard one bit even though we were up so high.
The room was clean and seemed newly remodeled.
I'd highly recommend staying here.
| 5 | null |
Clean & Comfortable
I spent one night here when attending a meeting in NYC.
I was greeted at the curb by Joel who carried my bag to the desk (he also found me a cab later that evening).
Check-in was fast, friendly and came with a cookie.
The room (with a king size bed) was small (typical NYC size) but was spotless, the bathroom was well equipped and also spotless.
The breakfast buffet was overpriced I found (other hotels in the area offer complimentary continental breakfast).
All staff I encountered were very friendly and helpful.
Would I stay here again? Absolutely.
| 5 | null |
Great Hotel
Very good hotel. Fantastic location. The Convention Center is next door. The Gaslamp District is across the street. Comfortable bed. Friendly staff. Free self parking. Good pool.
The ugly: I must caution you that its not a good place if you are a light sleeper. You will be hearing the train and trolley warning bells very often. You will be able to hear partying neighbors too-that was not a good thing.
| 4 | null |
Fabulous location
We just returned home from a weekend in San Francisco! We stayed at the Hotel Griffon on the Embarcadero. We walked to the Giants game and back. Really conveniently located. Right across the street from the Ferry Building. Restaurant with a view of the Bay Bridge! Everything was great! The staff could not have been more helpful (let us drop off our car and luggage early, got us a table by the window for dinner, etc). We will definitely be back.
| 5 | null |
What $14 million can't buy
The multi-million dollar renovation of this older property is now complete. The good news: no more disruptive renovation pounding and dust, real restaurant, updated rooms, more remote sections closed off (it used to be a mile hike to some rooms) improved athletic facilities, and very, very comfortable beds. But it's amazing what so much money didn't accomplish. The bathrooms are still the tiniest of any full-service hotel I've stayed in--almost impossible to maneuver in, and they don't have fans. The air system seems especially tailored to remind you that you are in the windy city--it blasts you as you wait for elevators and in a whole row of tables in the concierge lounge. And speaking of elevaors: there are two smallish ones for each wing, and the waits are fairly long. So this is still a medium desirable O'Hare option--good prices for those of us whose companies have deals with property, but wouldn't be my choice if I were traveling on my own.
| 3 | null |
Great stay!
We spent 5 nights at Nine Zero in Boston and it was great! Great location. It's in walking distance to everything (Freedom Trail, Waterfront, The commons, Back Bay, Beacon Hill)....we travelled with a 2 year old and they had a nice welcome gift for our son. Also a bonus is the delicious water they provide at the lobby, very refreshing after a hot day of walking around! And they have a nice complimentary cocktail hour in the lobby as well. Overall we really enjoyed our stay here, and would come back to this hotel if we ever visited boston again. Would also recommend signing up for their Kimptom rewards for free wi-fi & $10 mini-bar voucher!
| 5 | null |
Great Staycation
Had the opportunity to stay at the Westin La Cantera for a couple of nights. The service all around was very friendly and helpful, from the front desk to the shuttle drivers. I'd recommend this resort to anyone who was looking for a nearby getaway.
| 5 | null |
Not really a nice place for a family.
I will cover the bad issues, then the good points:
1) The parking is not very good.
2) The rooms are not very clean.
3) The bath towels are more like rags. Seriously.
4) The beds are unacceptable. You will be sore in the morning.
5) The air conditioning was a nightmare. Seriously. It whistled and made shrill sounds from time to time that sounded like a scream. I woke up and thought it was a nightmare.
6) The trash receptacles were overflowing.
7) The elevator was noisy and my room was next to it.
8) I got ripped off on the wi-fi and the customer service number I called never answered!
Now the positive:
1) I was allowed to check out early because I was so unhappy and received a refund on my pre-paid stay for the upcoming night.
2) I received a 25% refund on the previous night due to my family not being happy with the stay.
3) The hotel front desk employees are dressed VERY professionally. I really mean that. They are better dressed than employees at expensive hotels.
4) The hotel front desk employees are VERY courteous and attentive to their customers. I cannot say enough wonderful things about the employees. They were very sincere and addressed my concerns to the best of their ability.
In conclusion: We went up the street and stayed at the marvelous Best Western for the SAME price as the Motel 6 Hotel Circle location. The Best Western was beyond fantastic!
| 2 | null |
A good base in central New York
We booked on line, getting a good price for a week in New York. Hotel is small, right by Grand Central Station, so very central. Reception helpful and friendly. Room was a good size, with adequate shower room. Rather feeble shower. Very comfortable bed, and room not at all noisy. Quite classy tea/coffee making in room, and fridge large enough to hold "proper" milk (which we always buy). Didn't use attached restaurant, there is a 6 am - 4pm deli almost next door, and many bars & restuarants nearby.
My other New York tip: it's almost as cheap to have a "town car" limo from JFK to central NY as it is to use train, bus etc, and so much easier.
| 4 | null |
Met our needs for a one night's stay
We stayed here one Saturday night as part of a group going to a Sunday Seahawk game. With that being said, the hotel met our needs. I wouldn't want to stay in this hotel as part of a long vacation due to the fact the hotel is older and needs to be updated, rooms are small and no good window views, no free newspaper; small pillows; difficult to control the room temperature with the older style heater; and you can easily see where wall patches have been made.
On the plus side, there was a descent free continental breakfast (scrambled eggs, sausage, breads, pasteries, yogurt, etc..); clean room with coffee maker & accessories; hot tub & pool; on the 2nd floor there's an outside veranda with tables we were all able to meet & socialize; friendly staff; walking distance to the Space Needle & local restaurants (ask about the coupons to some local restaurants); and free Wi-Fi. I didn't use the free shuttle but nice to know there is one available.
| 3 | null |
Great hotel!
I've been staying here for 12 years when I come to Houston for business (it was previously a Holiday Inn). This is truly a great hotel! First, I'll begin with the rooms. The beds are very comfortable, the rooms are clean, the air conditioning is great & the water pressure is perfect. Next, the conference rooms are excellent. The lighting, sound, food, etc. is great. Last, the staff makes you feel welcome. They truly do a great job & they appreciate your business. Some of the folks that standout are Mandy Bates who is the concierge manager (she goes out of her way to make sure you know where the nearby restaurants are located, the folks in the banquest staff starting with Juan Rovira, Jorge Ramirez, Joel Rodriguez, Sylvia Alvarez, Immer Salgado (I apologize for not knowing the rest of the banquet team), Harold Lucas in sales, Sammy ( I don't know her last name, she is the phone operator & is very pleasant), & Ron Arthur who is in charge of AV. Keep up the great work!
| 5 | null |
Gorgeous Lobby--Disappointing Room
I booked this hotel on Priceline. It was listed as a 4* hotel and with taxes & fees it was $296/nt. (It was pre-Christmas and a very expensive time in NYC. The hotel was sold-out.)
The lobby was 5*. Wow! I figured this place was going to be fabulous.
The desk clerk was rude and surly.
The room was terribly disappointing. It was tiny--which I would expect for NYC--but it was closer to a 2* room than 4*. Simply nothing attractive or upscale. No coffee or tea in the room. The bathroom was claustrophobic and had no place to put my toiletries.
I'm guessing I gotten one of the worst rooms because of it being through Priceline.
I did like the location & the diner attached to the lobby. But would not stay there again.
| 2 | null |
Noisy neighbors and $20 for the fitness center?
We stayed four nights in late July. These were the problems:
1 Half of the hotel is directly across the street from an office building. This is your view from any room in the front of the building. Front desk will tell you it's a downtown/mountain view, but it's not. It's an office building view.
2 The rooms have no soundproofing. We called security on two different evenings because our neighbors were so loud. One neighbor was three rooms away!
3 No coffee maker in the room.
4 $20 per visit to use the fitness center!
5 $36 for parking!!
One good thing: the concierge was first rate - gave us precise directions to an out of the way destination.
| 2 | null |
Not the best DC Hotel Experience
I have stayed in many Washington DC hotels, but this was my first time staying at the Grand Hyatt. We were there for a national Disability Policy conference, but unfortunately, by the time we booked our room there were not actually any truly accessible rooms available. We got a moderately "accessible" room with minimal space and closet with lowered rods (although the hangers were still up high) and a regular bathroom with a shower chair that we had to lift in and out of the tub (and was extremely heavy- I would not have been able to do it if traveling alone)
Before I get to the good things- another thing that was a huge pain, was when I had a package delivered to the hotel. I was at a reception the day it was arriving and called the hotel to confirm it was there and I could pick it up when I returned. After going back and forth, respelling my name, and finally giving them a tracking number, they confirmed it was there and I could simply have it brought up to my room when I returned. However- when I did return, that was not the case. I spoke with a bellman, and there were some language barriers to begin with, but he called me back numerous times asking me to respell my last name (which is CYR. 3 letters) Then saying if he couldn't locate it, he would call me to come down and look WITH him. About 10 minutes later, he did not call, but came up to the room (wearing dark sunglasses... at night, inside?) and instructed me to follow him. Luckily my boyfriend was traveling with me, and I had him come with us, as I would NOT have felt safe doing this alone. We truck all the way down to the mail center, and as soon as we enter the room, we turn our heads, and my boyfriend says, "There it is." Right immediately in front of us was my package, at eye level. Finally, at about 10:00 pm (this conversation started at around 6:00) we were able to have it brought up to the room and be done with it all. This same bell man also made me go into the luggage check room with him the next day to identify our bags, then questioned me when I told him which suitcase was ours...
Aside from those things, this is a great hotel. We were able to walk to Capitol City Brewing for dinner which is right across the street, there is a Starbucks and cafe in the lobby (huge, as I am completely incompetent with hotel coffee makers) and when we dined in the restaurant, the manager came over and asked up about our stay, what we would change and was very receptive to our feedback.
Overall I would stay there again, but if you need accessible accommodations, be sure to plan ahead!
| 3 | null |
A nice Hilton, with views
We stayed here when in town for a nearby wedding. The hotel looks out over the convention center, and feels like a nice business hotel. It was close enough to easily walk to other waterfront and Gaslamp area hotels. We did not have any of the noise issues the other reviews mentioned, and our room had a phenomenal view of the water. The only significant negative comment is that if you are on a higher floor, the wait time for an elevator was ridiculously long (more than 10 minutes) during peak periods. For Hilton diamond members hoping for a free breakfast, the hotel simply hands you Starbucks vouchers. Even on a weekend, the line at Starbucks went out the door.
| 4 | null |
Excellent Except the Front Desk Staff Need To Warm Up
I've stayed here now on quite a number of occasions so am now in a position to give a detailed review. First the bad news. The front check in staff while polite and businesslike are much too cool to be truly welcoming. They always seem to spend more time verifying my identity than welcoming me to the hotel or trying to ensure my needs were met. During my last recent visit, they didn't explain the details/exceptions/features of my special package deal which let to problems later with the bill when there was confusion over a food and beverage charge. I'm a Premier Member of the Fairmont President's Club but not once has this ever been acknowledged by the front desk despite multiple stays here. No upgrades have ever been offered either. No effort is made to ask if I have a preference for a particular floor or room type. This has been a consistent pattern no matter who the front desk clerk is. Let's just say that when the US Homeland Security Border Guard at the Canadian/US border gave me a warmer welcome during my last trip down to the Seattle, you need to work on your approach to customers. Maybe the infamous "Seattle Freeze" permeates through the walls of the Olympic into the elegant lobby?
Fortunately, the chilly front desk is always countered by the excellent, superb housekeeping staff here. Consistently, during multiple visits they ensure the rooms are cleaned to the highest standards and their turn down service is excellent. The maid came around with complimentary water, drew the drapes and asked if she could do anything to make my stay better. The cleaning staff is also very warm and friendly. They seem mainly to be Hispanic and Asian-American immigrants and always are very friendly and efficient. This Fairmont gets top marks for housekeeping compared even to other Fairmonts which are usually pretty good. Great work!
The room service waiters are also extremely polite, warm and efficient as well. The food quality was excellent.
Lunch at Shuckers was also very good and consistently so. The Georgian Room is a lovely dining room although the breakfast was good but not amazing.
The rooms are usually quite spacious but vary considerably in terms of lay out and style. It would be nice for a better explanation in terms of the room layout at booking or at check-in. Even within room categories, it seems the lay outs vary quite considerably and the photos on the website reservation area don't show all of the lay outs. The elegant lobby is grand and the bar there has very good drinks. The fitness room is great.
The bill was problematic. The 20% special discount for my package was not applied to room service but this wasn't explained at check-in. When I pointed that out to the front desk clerk upon check out, I was told that the discount doesn't apply to room service but this exception was never explained and the Georgian Room was shut down the evening so I ordered the room service. Again, no effort was made to inquire about that or apologize when I brought that up. Instead, the clerk went on the defensive.
Later that day after I returned home, I brought this problem up with the front desk manager by phone and he politely reversed the charge and apologized.
All in all, excellent except for the "vibe" of the front desk. I should also say that if the manager hadn't dealt with the bill issue correctly, the "five star" rating would have been lost.
| 5 | null |
Poor for La Quinta
I've stayed at a number of La Quintas around the country in the past couple of years and have grown to like them more. They offer somewhat no-frills accommodation at a reasonable price, but the room is clean and things look and work as they should. This is one of the poorest La Quintas I've seen.
This is the third hotel by the Indy Airport I've stayed in. There's a reason that they're generally cheaper here than in the rest of the city. They're old and mostly run-down. No exception here.
We stayed here for park n' fly. You have to book the special park n' fly rate to get 14 days of free parking (so don't just get it on Hotwire and expect the parking). It's over $20 more than the regular rate, but it's about on par with other park n' fly hotels. The plan was to park for the mid-day flight and then use the night stay when we got back in at midnight. We got in and the shuttle showed up about 15 minutes after I called. The driver mentioned that the clerk couldn't locate my reservation, but I thought that might be their misspelling my name (easy to do). We waited another five minutes for another passenger. Overall, the shuttle worked out fairly well.
When we got to the hotel though, the clerk was able to find the reservation, but it was not for that night. Turns out that, because I had written notes in the reservation about our arrival date and how we'd like to park then and stay when we return, someone had changed the reservation for the night we departed. So I had been charged for the room. It worked out fine in the end because they had plenty of rooms and the clerk just gave me one for $0, but it was annoying (and very disconcerting) that no one had asked when I actually wanted the reservation for and just changed it without my knowledge, then charged me for the room because of the no-show. I mean, what if it had snowed and the hotel was full?
Going to the room, you could see the worn, stained carpet and the dated nature of the hotel. That continued into the room as well. The bed was clean and fine, the furnishings were outdated, save for the TV which looked maybe a year old. The bathroom is what got me. It was tiny, but had this horrible, old pattern floor tile. The shower curtain rod looked to be at least 20 years old and had rust all over one end. The worst thing though was that the toilet seat had these orange-ish stains on it. It was 1am by then, so I just cleaned it myself and went to bed. Pretty gross though. Had issues with the hot water in the morning and realized just how old the tub was. Lots of rust, stains and maybe mold. Everything was just old, so it was hard to tell what was dirt, rust, stains, or just the nature of an aged surface. The towels were also thin and scratchy.
Sleep quality wasn't great. It was very noisy in the morning as the maids got going fairly early, even though I had the fan in the room on to try and mitigate the noise. Sheets were a little itchy.
I've had very good breakfasts at La Quintas, but then they often have breakfasts like this, and I don't know how to find the pattern. You can ask if they have anything hot aside from coffee and waffles. If they don't, then you should just eat somewhere else. It's also in their old style of breakfast rooms, which are always tiny and jammed up against the lobby and the front door, so you get the brunt of the cold when it opens.
There's a La Quinta practically next door but, since they share a shuttle, offer the same park n' fly rate and seem to get similar reviews, I wouldn't hold out hope for that one being any better. This one should definitely be avoided though. And if you're coming to Indy to visit, don't stay in this area. There are worse hotels than this.
| 2 | null |
CONVENIENT LOCATION TO GEORGETOWN
Very convenient to Georgetown-walking distance. Trader Joes across the street. Subway across the street. Valet parking is available though it is $34. Staff is very friendly. We had a 2 queen suite, Room 812. Very nice however the kitchen is dated and looks dirty. Needs to be updated since the room is more modern. Also the pipes stunk like rotten eggs in the bathroom areas when we would run the water. Don't know if it's from not getting much use. Very smelly. Also the air conditioning sounded like a jet engine when it would turn on every time. Woke us up each time it started. Staff is very friendly and helpful.
| 3 | null |
Not what I expected
After reading the reviews, I booked the Harrington knowing that it was an older property without many modern amenitites. I wasn't planning on spending much time in my room anyway. First off, the location simply cannot be beat. It is close to everything you want to see and a block from the Federal Triangle metro station. That is where the positives ended. This hotel is beyond needing renovation. It is borderline dilapidated. The restaurant in the lobby has left the lower levels of the hotel simply smelling of fried foods. Our room was terribly small, and somehow also smelling of fried food, even though we were on the 9th floor. Stains on the walls, floors, and somehow on the ceiling as well. I have my suspicion that the blankets on our bed weren't clean, as there were long, blond, curly hairs stuck to it, and I have long, dark, straight hair. The sheets however, were clean. When I asked for a new blanket, I was told there weren't any to spare at the moment. But most of all, BEWARE if you enjoy sleeping with an AC unit on. The AC in this hotel is run on a centralized unit which is controlled by the front desk. Repeat: you have zero AC access in your room. We asked about the unit and were told "we wouldn't be needing it during the night". The nights only fell to high-mid 50s and the rooms get extremely stuffy, so we were left with leaving the window open (yes, the windows open!) during the night, which of course brought it the street noise and the noise from the bar below. Needless to say, we couldn't get out of there fast enough. Book this hotel if you want, but I wouldn't recommend this to anyone.
| 2 | null |
Stay somewhere else
I expected a safe, clean, no frill hotel, a good night sleep.
Safe, convenient location. Near Metro.
Beds hard, felt springs, uncomfortable. Pillows felt like a sack partly filled with cut up rags…horrible! Heard and felt every door slam and noise from other rooms. Used room fan to block out noise. Would not stay here again. The price was not much less than nicer hotels up the street.
Not a value hotel.
| 2 | null |
Very convienent
Very close to the airport, easy to get to the touristy stuff (Seaworld, Zoo, etc), and very accomodating staff. Breakfast was a tad expensive, but free for a 2 year old which helped make it worth it.
| 5 | null |
Great Value, Good Location
We wanted to stay near the Riverwalk but out of the crowds and at a reasonable price. This hotel fit the bill perfectly. The cost also included breakfast, parking and WI-FI all of which you often pay for at the higher end hotels! The bed and furniture were very comfortable. Our only complaint was that the room was dimly lit which made evening reading a challenge.
| 4 | null |
Awful renovation works, overpriced ,May 14th 2012
Arriving straight off the plane from the UK we were welcomed to the Adagio by such loud drilling in reception that we couldn't hear a single word the receptionist was saying. Taken up to 3rd floor to a dark, dingy, damp smelling room. This was day 1 of our honeymoon. The noise from the renovation works was coming through our walls loud and clear, and the note on the bed saying no water between 10am and 3pm the next day was most unwelcome.
Complained immediately and we were moved to another room on the 15th floor and the receptionist kindly gave us a bottle of champagne when told it was our honeymoon. However, this room has supposedly been renovated, but it is clear to see that putting a lick of paint over things isn't really renovating...
I had to wash my hair in the basin as the shower in the tub was just a dribble.
Location: ok if u don't turn right when exiting the hotel .... We did on our first morning and were passing by hundreds of homeless and mentally sick people all queuing around the block - not sure what for.... But taking a left, it's a short walk to Union Square.
The bed was very comfortable.
I overheard the receptionist answering that the photo of the roof bar is just a photo, it doesn't exist...but forgot to ask her myself on this subject, but worth asking if you are considering booking under the impression that there is one from the website pictures. The bar was also not there - just a building site, and there was only 1 lift for guests as the builders had closed one off for their sole use. So it made for long waiting, and people squished in when the lift did eventually arrive.
Room service food hugely over priced and came up lukewarm, we waited over an hour for it to arrive.
The amount of homeless people in SFO was quite shocking.
Hugely overpriced hotel.
| 1 | null |
Worst hotel I've ever been to
Bed was gonna crash down, no window in the room, water pouring from the bathroom ceiling. Nextdoor rooms closed as they can be "perilous to life"!
Noisy, you hear everyone going in and out from the rooms. Couldn't sleep!
Stairs were shaky when you have to take up your suitcase you better be careful.
The only positive point is that it is close to time square.
All I can say is that hopefully, I stayed for one night only. That was the first and the last time. Am sure a hostel can't be worse.
| 1 | null |
Worn down hotel does not live up to brand name
The hotel rooms were worn and in general the feel of the hotel was just tired. AC did not work in room and area is not the best to be in at night. I would recommend staying at another SPG hotel and pay more money.
| 2 | null |
Would never go back!
We were looking forward to staying here but were severely dissapointed with the whole visit. The main entrance looks lovely until you get into your room. We had a family room with a 'supposed king sized bed' and queen sized. I think their must have been an inch of a difference in size, their was no tea/coffee making facilities, the bath had horrible stain marks, the room was old and very outdated and it wasn't as though it was cheap! The only thing good about this hotel is it's location as the staff are so rude. They won't answer you but just point where things are. You even have to pay for leaving your luggage if you are there early. AVOID if you can!
| 2 | null |
A Needed Option in this Neighborhood
I was thrilled to see that the Joie de VIvre group was opening their first hotel in Chicago, especially in a wonderful neighborhood which didn't have many hotel options before. This location puts you in the middle of Old Town, a beautiful residential neighborhood which has a very vibrant commercial area, full of interesting restaurants and shops. You will be a couple of blocks away from the world-famous Second City comedy club (a must), the Chicago Historical Society museum, and right across from the Lincoln Park Zoo. I lived in Chicago for nearly 2 decades, so I enjoy going back and staying in an area where I feel like a resident rather than a visitor.
The reason I seek out Joie de Vivre hotels is that they typically offer fun design and good locations without a huge price tag, and the Hotel Lincoln delivers on this. Decor is funky with a retro vibe: not at all your cookie-cutter chain hotel feel, nor is it a 5-star luxury hotel feel. This is a big city boutique hotel, so it was no surprise that the rooms were on the tight side. The 1920's architecture dictates the space allocation, to a certain extent, which means small rooms, but no smaller than at many other city hotels. The bathrooms have a sliding, rather than a swinging, door because the hallway is too narrow. Cool door, but zero sound privacy. The heating and cooling units below the windows were noisy and not functioning optimally. We stayed there after the hotel had only been open for a few weeks, and management knew there was a problem with this and was working on it.
Our Lakeview Junior Suite was a nice corner on a high floor, which we were given as a free upgrade, perhaps because I'm a member of their loyalty club. I was with my husband and two children, so having TWO full bathrooms in our suite made getting out the door in the mornings much faster. Ask for a room away from the elevator to avoid hearing a very loud ding every time it stops on your floor. Very comfortable king bed, not so comfortable (to be expected) pull-out sofa bed. Room lighting was a bit dim and should be augmented. Room design and colors were interesting, trendy.
The very young staff usually was pleasant and tried to be helpful, although some seemed inexperienced. Although there was a bellhop at the front door, loading and unloading luggage from cars, no one ever offered to bring our luggage to the room. Housekeeping was generally very good, but one night, when we got back to our room, it hadn't been touched. After notifying the desk, we had to wait a while before housekeeping arrived. Second floor business center has big iMacs, but dial-up internet service is very slow. Having a very good coffee bar, Elaine's, off the lobby was much appreciated.
Would I stay here again? Yes. When I want to be in a "real" neighborhood, not in the middle of downtown or a tourist area, but still having plenty of action nearby, Hotel Lincoln fits the bill.
| 3 | null |
Completely disappointing
Great location but an awful hotel. Rooms are shabby and depressing, the common parts once you move above the lovely reception area are grim and feel as if you've been propelled back to Moscow circa 1963. The check in staff are surly and charmless and the corridors are noisy. The bell hops were helpful and cheery but otherwise it was a completely grim experience and one that would have left me furious if I'd paid the $400+ the hotel apparently was charging for its 'cozy' rooms this past weekend.
| 1 | null |
We stayed here to get some sleep - it didn't happen.
After camping and a long drive we decided to hotwire a hotel and get some sleep. This showed up as 90% recommended so we took it.
Upon check in, I gave my Priority Rewards number and was offered 2 snacks and a coupon for a free drink. That was a nice touch. We then said "we are not from this area. We are from the North, we do not have good Mexican or Tex-Mex anywhere. Where can we go for dinner to get the best Mex or Tex-Mex food around?" (The reason we chose El Paso as our stop for SLEEP). The front desk agent responded with "well, lots of people like to go to P.F. Chang's, it's close by." WTF?!?!?!?! We responded with "P.F. Chang's, the Chinese food chain? <<positive head nod>> We have those at home. We would really like authentic Mex or Tex-Mex." She then said "ok, we tell people to go to Leon's." Thanks.
We then went to our room, which smelled mildewy, so we turned on the AC and exhaust fan, and, sure enough, there was mold all over the bathroom ceiling. But, we were exhausted, so we decided to just go to dinner and let it try to air out. We found some places on our own to try out online. It failed, but, we heard the couple behind us talking about how awful Leon's was...
Anyway, back at the hotel, we settle in to go to sleep and the smoke detector starts chirping. We called the front desk and they send up maintenance. Since the smoke detector is literally on top of the bed, the maintenance guy can't get to it without crawling on our bed, so he just hands us a battery. Awesome. The should have just switched our room. Clearly the hotel was not crowded if we got it on hotwire.
We go to sleep and sleep soundly for about an hour or so until a bunch of people start running up and down the corridor either 1. banging on our door purposely or 2. their vibrations make our door bang. Then I fall back to sleep and am awoken by people screaming loudly at each other. Then I am awoken again, at 4am, by more chirping. Every 15 minutes. I get up and start getting ready for my day around 5:30am. That was not my plan. Sleep was my plan. At 6am I hear someone trying to use a key to get into our room, turning the handle, swiping the card, turning the handle, etc. over and over. I'm sure that wasn't housekeeping at 6am.
On top of no sleep, the mold also made me sick for the next 4 days.
| 1 | null |
Would NOT stay here again!!
I would NOT recommend this hotel to anyone. When we walked in to our room it wreaked. the smell was awful and the window was open... in January. Now we know why the window was open. Also the heater was loud and leaking and made the carpeted floor all wet. This is probably why it smelled in the room. Room key did not work and we had to constantly go down to the front desk from the 23rd floor to get the key re-programmed. I was supposed to stay here for 2 nights... once night was enough and we ended up leaving. Not a happy camper after this stay!
| 1 | null |
Lovely Historic Detail . . .
Spent 2 nights. Wonderful location close to everything. Main lobby just renovated and brings back the grandeur such an establishment should have. Need to extend renovations to rooms to maintain a high end status. Room was OK, clean and beds very comfortable. Lack of amenities such as coffee, water, hair dryer a working remote control for tv. These amenities are available at Hilton Gardens but not at the Waldorf?? Even tv has only about 12 channels!! Of course I was not in NY to watch tv so that was not much of an issue. Would recommend a stay to at least see it but in present state it did not live up to my expectations.
| 3 | null |
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