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Average at Best
This was the first time I've been disappointed with a Sheraton property. While the staff were freindly and helpful, especially Glenda, the hotel was no value.
1) Cleanliness: Below average. There was mildew/mold around the shower and tub. Also a very poor caulking job around tub/shower.
2) No airport shuttle.
3) Worst $22 breakfast on the planet (worst $7 breakfast for that matter). The french toast tasted stale and with barely a trace of egg. $5 for coffee? I'll accept responsibility for not looking at the pricing before I ordered, but an expectation of decent quality is reasonable.
Upon my return, I will definitely look for other accomodations.
| 3 | null |
Great Hotel and Location for a Weekend Getaway
Loved this hotel .. very calm, laid back and relaxing for a weekend Getaway! The rooms are spacious and comfortable and I loved the huge lobby bar/living room feel. It was great to sit around and relax with a drink. The restaurant and morning breakfast were excellent as well! We also loved the free parking .. a huge plus compared to downtown hotels! The location can't be beat ..we walked over both nights to have dinner and drinks at the Domain! We loved it. We both said this is tops on our list for an easy weekend trip!
| 5 | null |
Friendly,Fun Downtown Hotel.
This a great hotel with excellent facilities.We loved the swimming pool and "beach" on the second floor.We enjoyed a wonderful dinner and breakfast in the restaurant which is good value for money.
The hotel staff were all very friendly and helpful at all times.We were made to feel really welcome at the Dream Downtown.
| 4 | null |
Very beautiful unusable pool.
The hotel is located in a very convenient location for walking to nearly everything. The valets are very helpful and polite. The entire staff seemed to be very professional. The room was a bit of a disappointment in both size and cleanliness though. We found someones socks between the bed and wall and some toys under the bed. I was also a bit shocked at the daily rate for wifi. Nearly $15 and $20 for normal and high speed access. The biggest disappointment was by far the non functioning swimming pool. This pool is gorgeous. It is obviously a big selling point as it is pictured on their website and most of their literature, including the free postcards in the room. It looks to be at least 10' deep and huge. Unfortunately it was closed and had no water in it. This wasn't mentioned until being told by the bellhop in our room. He had no idea when it is to be reopened. The kids were ready to leave. Fortunately the Marriott across the street allowed us to use their pool. It was very nice of them to accommodate us but their pool is not nearly as nice as the one we thought we were getting. I later found out from an employee that the pool has been empty since October. Better call to make sure that you can swim in the pool first.
| 3 | null |
San Antonio stay
I dont think that Wyndam properties would be happy at the state this hotel is. We arrived after driving 6 hours to find that our room was not exactly what we expected. The room we booked online and the photos of the room were in fact not the same as what we recieved. The bedding was clean but the room it self could have used some work. The carpet was dirty and stained, the room had an odor to it and the sink/restroom area didn't exactly look clean. There was patch work done to the walls that was not finished and there was paint all over the carpet. The T.V. was out dated and only recieved 4 channels which were all in spanish. The room was very dark no matter how many lamps were turned on and the beds were not exactly made for rest. My family and I usually stay in the Holiday Inn Express chain, but this particular day we couldn't find an open room so we gave the Super 8 a shot. Needless to say, we will be going back to the other chain because they have better accomodations.
| 1 | null |
SO not worth the price
I went to S.A. for a business trip and stayed here based on the reviews. I was really disappointed. One of the pillowcases in my room had BLOOD STAINS on it - gross!!! Also, you had to pay for EVERYTHING. Other hotels in the area - priced the same - had free cucumber water, continental breakfast, and/or internet. Not this one. A bottle of water in the room was $6.00. I had breakfast in my room one morning to try and save time, and although they were on-time delivering, my cereal, yogurt and coffee were over $30.00!! REALLY?!?!?!? The elevator was also broken, and it took a GPS to find your room. I had to walk OUTSIDE to get back inside - what a pain! The hotel in itself is very old and does not match the pics AT ALL. The rooms, as well, are kinda musty. The only good thing I can say is that the staff was really sweet, polite, and helpful. Oh, and the bed was comfy, after I got new pillows...and something to relax my nerves. My advice is stay at the Contessa - now THAT is luxury that's worth the money.
| 2 | null |
ROOM 67 NIGHT MARE TERRIBLE HOTEL AND A BAD OWNER
Terrible Hotel Nightmare Room 67 on nov 2012 I Was Checked IN This Room Was Terrible Dirty Nasty rooms Holes on wall in the bathroom mold in the shower roaches do not Stay Here this hotel Has The worst rooms very bad owner mr Don lewis I asked for him to see my room the staff manger ms debbie was so rude to me they refused to give me my money back or give me a better room
please tell other Travelers not to come to stay in this hotel I do not recommend this hotel to no one look at the photos please do not stay here this hotel should be closed down not market taken off the travel adviser the owner was very rude say bad words to me told me to go to hell he verbally abused me also i want to add there is no cable T,V and old in the rooms please remove this hotel from trip adviser
| 1 | null |
Family Time
It was a good experience stayed 1 night. Suites work wll for us. Just iwsh we had 2 bathrooms - would have been easier with the grandchilfren. Breafast was great!
| 5 | null |
Worn out & over priced
This hotel would have been fine 20 years ago, but now almost everything looks incredibly dated, with the exception of the lobby which is fine, and tricks you into thinking you're staying somewhere nice!
I was only there for one night, and found the check-in staff decent enough, in that, "we're being paid to be friendly" manner that you expect from a big hotel. To get to the room, you walk through the most dingy, dirty looking hallways (it's not actually dirty, just really needs re-decorating), with low ceilings and poor lighting. It really didn't inspire confidence.
When I got to the room, like the corridors, everything was clean, but worn out, with the exception of the bed linens, which seemed brand new. The bathroom especially looked like it really needed replacing. When I got to the room there was a "welcome" card addressed to someone else (the sort I used to get when I was a Platinum member of Marriott!), which turned out to have been left after the intended occupant cancelled. Not really a big deal, but a hotel on their game wouldn't have let that happen.
When I left my room to goto the fitness centre (which was, by the way, excellent), there was a tray with empty plates on it outside the room next to mine (which had been there when I got to the room), and was also there when I got back from exercising. For some reason a hotel employee came to my room to give me a razor (?) so he must have noticed the empty tray sitting in the corridor, but when I left my room to go for food, it was still there, and when I got back from eating about an hour later, it was still there.
It seems trivial, but again, it's just an example of a hotel that isn't top notch, and when you're being charged $279 a night, you expect better.
One of Marriots problems now is that with the refurbishment of their Courtyard chain, the cheaper option is now often better than their "full service" hotels.
| 2 | null |
Convenient to Downtown Denver
We stayed here for a getaway weekend and enjoyed the property tremendously. Only 2 blocks from 16th St., the hotel is convenient and safe. The staff is attentive and the hotel is clean and has a comfortable lobby area. We had breakfast there twice and the buffet is very nicely done. The best thing about HGI is the beds, very plush and comfortable.
| 4 | null |
Poor service leaves a bad taste...
My boyfriend and I booked our stay at the JW through Travelocity. One issue with the Mariott that is very very inconvenient is that they will not guarantee the type of room that you will receive when you book through a third party site. So, when we arrived to check in I asked if we were in a room with a King bed. We were very unkindly told by the check in clerk that we would be in double beds because we had booked through a third party. My boyfriend asked if it was possible to be moved to a king bed as we were traveling as a couple. We were told that there were no king beds avaible in the entire hotel and given a very stern lecture about how the hotel doesn't have to make any guarantees to people who book through third party sites. This was despite the fact that we had never brought up any guarantee having been made, we had simply asked if a king bed was available to be moved to. I immediately felt as though we were being treated like we were second rate. Having my "welcome" to the hotel start out like this left a bad taste in my mouth from the go.
However, despite the bed situation, the room was clean. The linens were comfortable. However, for a luxery hotel the rooms really lacked luxery. It really struck me that they put far too much money into the lobby and elevator system of this hotel and then did the bare minimum with the rooms. Definatly not worth the extra money of the J.W. designation.
| 2 | null |
Noisey Older Hotel
Let me start off by saying I had a great time in Los Angeles! The only disappointment on my trip was this hotel. The Beverly Garland is so noisey from highway traffic. Many people mentioned that in their reviews, but I thought they might have been exaggerating. They weren't. I paid a few extra dollars to get a room with a pool view. I read on Tripadvisor that those rooms might be quieter, but sound of traffic was very loud in our room. The only way to drown out the traffic noise was to run the A.C which I started to do after two nights of poor sleep. My husband said that the glass must be very thin on the sliding doors in the room. The hotel was clean, but it had a cave-like feel to it. Another gripe I had was that I prepaid my room because Hoilday Inn advertises on their website that you can book with confidence that you are getting the lowest price. The price dropped on HI's website by $10 a night a few week after I booked. I had prepaid for 4 nights , so I figured it would be worth my wild to get an adjustment. When I called to try to get a price adjustment, they said that they only adjust the price if you find it lower within 24 hours of booking. I stay at Holiday Inns quite often on vacations, but I will not book with them any more because of their misleading advertising. Getting back to the Beverly Garland, their parking fee is ridiculous ($15 a night). One of the reasons that I booked the hotel was because the pool area looked pretty. The fireplace in the pool area was pretty at night, but we never sat by it because of the noise. During the day the pool area looked shady and the pavement around the pool usually looked wet. Every moring when we woke up and looked out at the pool fun noodles (I think that's what they're called) were floating in the pool. We were turned off and never even used the pool. The gift shop was small and expensive. Also there really isn't much within walking distance. Aside from apartments, Riteaid was the closest thing and they said that it was a 7 minute walk. Dining in the area seemed limited. We drove around several nights and were disappointed with the choice of restaurants. The girl working in the gift shop was very friendly and helpful and the shuttle driver to Universal was also friendly and helpful. I found the people at the front desk to be less friendly and heplful. If I ever go to that area gain I will look into staying at the Hilton or the other big hotel near Universal because they looked like better options. During our trip we spent another 3 nights at a Courtyard by Marriot in L.A. and paid much less for a modern, immaculate room, with a beautiful pool, and we were not charged for parking. Thank you Marriot!!
| 2 | null |
Finally stayed at the Burnham
We had wanted to stay at this hotel for some time - prices often more than we wanted to pay. On a special deal weekend, we finally enjoyed this unique landmark hotel. The staff was very friendly - best bellhop ever - gave us the full history of the place on the way to our room. Room was very small, but appointments up to the usual Kimpton standards. The location is excellent for walking to many of Chicago's attractions and shopping.
| 4 | null |
If you want to see homeless people close up this is the place
This place may have the Holiday Inn Brand on the sign, but it is not Holiday Inn Quality If you walk outside the hotel after 9:00pm you will find homeless people sleeping on the side walk. The rooms are so small you have to close the bathroom door to use the toliet. One of the elevators didn't work. The carpets haven't been cleaned in the halls in a long time. The hotel sits just off the flight path of the San Diego airport, The planes start landing at 5:00am, The best part was listening to the homeless people that were in an alcohol state, signing to the world at 5:00am. This is a motel 6 with a Holiday Inn sign. There a bunch of hotels 5 blocks away that are a better choice
| 1 | null |
Disappointed +++++
The room was very shabby - metal coffee table was rusty - bathroom basin was cracked - shower tiles were cracked - bathroom air vent clogged with dust +++. Very noisy - I could hear doors slamming, TV & voices from other rooms. No tea / coffee making facilities. No room in the fridge for guests to store drinks etc - it is jammed packed with over-priced drinks & snacks. No cold drinks available for purchase in the gift shop - guests either have to purchase from the room fridge or go out to purchase! I paid over $2000.00 for 6 nights / 5 days - this did not include internet broadband or wifi in guest room - this was an additional expense - this surely could be included in the the tarriff!!! as it is in most other hotels! Very loud music played in the foyer area which I thought was very intrusive - especially at 6.30am breakfast! Concierge often not available & when he was - most unhelpful. I was advised by the concierge & desk staff that a taxi would be $75 -80 to JFK - luckily I read a review & discovered that this was for a Black Cab - Yellow Cabs are only $40.00!! The hotel staff tried +++ to direct me to a Black Cab as I departed the hotel - I hailed a Yellow Cab - much to the disgust of the porter! Room service was OK. I would not recommend this hotel.
| 1 | null |
Great Location - But...
First the pro's: The location was great - just a few blocks from the 16th st mall and cute boutiques + amazing restaurants. The bed was extremely comfortable, great Aveda products in the bathroom, turn-down service, relatively clean rooms and polite staff at the restaurant and front desk.
Con's: My room was extremely loud - I could hear the elevator dinging at all hours of the night, toilets flushing above and beside me, the outdoor noise came right through the window and the air conditioner made a stranger wheezing noise for 30 seconds every time it would shut off after reaching correct room temp. There was dental floss left hanging in the shower from previous guest and odd red stains on the window curtains. Lastly, the bell-hops were friendly however, on MORE than one occasion mentioned that, while they couldn't solicit tips, they were welcome (so basically asking for it). I was staying here because I had traveled for work and needed my car frequently - however, was not inclined to tip for extra service when when bell-hop told me 'oh don't worry it's just my job' when he held the front door open.
Also, while restaurant food was delicious, it's ridiculously over-priced. Go down the road to Larimer St and eat at Osteria Marco for AMAZING pizza!
Probably will not stay here again but would recommend it for a quick trip through Denver.
| 3 | null |
HOLY FECES!
^ The above statement speaks for itself. Yes, the room was a closet and it was clean. I can hear my neighbor couple's fighting, arguing and joyful/disgusting sexual tendencies. That wasn't the worst case... Here it is, my partner and did not take a shower there due to the unsanitary, unbleached shower stall that was being shared for all five floors! Again this was just the icing to the cake. Next was the... toilet...seat... We didn't even use the toilet at all but in the morning when we really had to go we found a surprise inside of the seat that was brewing for what looked like to be a whole day... aka HOLY FECES! We ran out of the hotel asap and made our way back to our sweetful/blissful destination... HOME.
| 1 | null |
Great hotel for the price
Silver Cloud is going to be our new go-to hotel. The room was clean with good bedding and new furnishings. The dining room for breakfast was large and sunny with nice views. It is a short shuttle ride to downtown but there is a pleasant walk along the lake right outside the hotel. The staff was efficient but could have been a little friendlier.
| 4 | null |
Night Auditor Was Great!
We drove up for a trip to Carrowinds, this MainStay is in a great location. We got there late on a friday evening and the Night Auditor Marylin was AWESOME!! She was so sweet and got us checked in with a big smile!! Good help is hard to find!! And this lady was AWESOME!! She defines Customer Service
Very Nice Hotel!!
| 4 | null |
Not the hotel it used to be
We had stayed at the Hudson eight years ago and had a nice stay. It was a hip and happening place, very clean and shiny. Time has not been good to the Hudson, despite their trumpeted renovation, the formerly cool lobby is now dim and dusty looking, the ivy clad walls and ceiling now look weedy and grey.
From the, still fun, lounge on the 15th floor you can look down into the atrium and see all kinds of junk on top of green tarps that protect the glass of the lobby. This includes a full sheet of drywall which probably would have crashed through the glass into the lobby without the tarps. This made me nervous each time I passed through the lobby afterwards.
Our room smelled of cigarette smoke when we arrived and our comment to the very attentive bellman brought an ionizer to remove the smoke smell. This was supposed to take one hour to work, but when we returned from a two hour walk - you can't be in the room when the ionizer is going, so we had to leave- it was still there and it took 30 minutes to find someone who ask to have it removed. We spoke to four management staff before or trusty bellman, Ben, happened by and took action. During our forced 150 minute forced exile from our room we were never offered a complimentary drink or anything else for the inconvenience.
I really want to like the Hudson because we had good memories, but it's come down so far that I can't recommend it. It hip small room just seemed dingy and uncomfortable now. The air conditioner cycled on and off loudly all night - there was no setting for the fan to continue running when the A/C had reached temperature - and the cold air blew right onto your head in bed.
You can't sit straight on the toilet, in fact I can't believe it meets the code for a bathroom. Our shower drain was plugged and nasty stuff came bubbling up when my wife took a shower.
All in all, not a pleasant stay made worse by poor management. Although, I have to applaud our two bellmen, Frank and Ben, who tried to make the stay as pleasant as possible.
There are a lot of choices in NYC, stay somewhere else.
| 2 | null |
Trendy but with limits
Cute botique hotel. First time visitor. Would not come back. Rooms are much too small. Do not get balcony room on 15th floor, All covered with scafolding for construction on building behind.
| 3 | null |
Great little hotel in good location
Spent a long weekend in NYC and found this property on Hotels.com at $175/night all charges included. The 26 story hotel has 10 rooms each floor but only two elevators. There are indicators on each floor with elevator location so can see where it's at while you wait. Though frustrating when you see it pass your floor without stopping. The room was nice size by New York standards with a HD TV. The bathroom was very well appointed with consistent water temperature/pressure. We had a king bed which was VERY comfortable. With my Hilton gold status we got the $20 breakfast buffet free and it appeared most other people eating there had vouchers as well. At the front desk, Nick was very helpful and professional at all times. I called ahead of time to confirm reservation and he was very patient instructing the best method to get there and making notes to change to king (from 2 doubles) if available which it was. The location on 29th between 6th & 7th Ave was convenient to the #1 at 28th/7th, the N/R at 28th/Broadway and all other lines at 34th/Herald Sq inside Manhatten Mall. The blocks around the hotel are mostly fashion and flowershops but there was a sushi place on 29th toward 7th that was great and has 3 rolls for $11.50 at lunch. Very good quality/portions. There is McDonald's at 28th/6th though we didn't eat there. We felt safe in the neighborhood at all times. Be sure to go down to business center in basement and review all the discount cards/coupons hanging on wall in there. Unfortunately we didn't see these until we were there to print boarding pass on departure date. Bottom line, the 5 times I've been to New York in the past 9 years, this is by far the best hotel I've stayed at in terms of both quality & price. The only negative is the elevator but it's tolerable. All of the employees here are so nice & helpful - very refreshing!
| 4 | null |
Great hotel south of the loop
The Wyndham Blake is a comfortable hotel in a historic building. The staff is extremely friendly. The rooms are large, although variable. Mine did not have a bath, only a shower and two drains in the bathroom. Probably intended for a wheelchair bound guest. One of my colleague, in contrast, had a jacuzzi. One should ask for a corner room. The views from the rooms include the Public Library and the Sunoco Gas Station. The area of town was not as classy as areas to the north. It was hard to find good restaurants within walking distance, with the exception of the Everst Restaurant, which is about four blocks away. The street people were a nuisance. However, all in all, it is worth staying at. There is free Internet access, and we got coupons for two free drinks at the bar each day. The hotel connects with a good restaurant, the Custom House, which is also good for late night drinks.
| 3 | null |
Great Business Hotel
I have been staying at the Affinia Manhattan Hotel for business purposes a number of years and it is the best! It is an excellent location in Midtown Manhattan and is right near Madison Square Garden, Penn Station and many fine restaurants to take clients for breakfast or lunch meetings. What I like best about the Hotel is its staff who make you feel right at home and are very professional and friendly in treating you as a Special Guest. I recommend it highly for business and tourist travelers.
Richard J. Polsinello, President of Labor & Monitoring Consultants,LLC
| 5 | null |
Extremely well situated and nice hotel
We stayed there early September 2012. The DuPont Circle hotel is very well situated on the lively and pleasant circle, surrounded by restaurants and shops, and on the red subway line.
The overall appearance of both the common parts and of the rooms is very good and modern. The rooms are nice, but a little smallish.
The staff is very professional and helpful. The restaurant and terrace offers food of good quality. Only the extremely noisy bar us to be avoided.
To be recommended if available at the right price. We paid an average of 210$ plus tax per night excluding breakfast which is a bit high but the pleasant location makes it worth.
| 4 | null |
Great location
This hotel has a great downtown location, you can walk almost anywhere downtown if you choose. We booked this room thru Priceline 1 day prior to our visit. We self parked in the underground garage for $22, which was the going rate at most area garages. Check in was flawless. The entire hotel was modern and clean. The 4 elevators were fast enough, we never waited more than 1 minute for one to arrive. Our room was clean with a great view of the city. The beds were a bit small, not really suitable for 2 people and the sheets were a little rough for my taste. I never noticed any construction noise, but did see workers in the building. The hotel is connected to the Circle Centre Mall, which was a bonus. There is a Subway, Pizza place and another small resturant in the lobby. I would not recommend the hotel resturant for breakfast as the prices were high, $26 for 1 childs breakfast, coffee and a chorizo burrito.
| 4 | null |
Never again!
We stayed at the Best Western Fossil Creek for the races last weekend. We had stayed there once before a couple of years ago and thought it was fine. So we booked again this time and it was awful. Don't know if they have changed hands since our earlier stay or not, but we will never stay there again. The shower/tub is awful, (non-stick surface was peeling at the edge and mold was visible beneath it), the mattress and pillows are on the decline, the coffeemaker in the room was busted, the toilet paper and facial tissue was the most horrid, cheap "newspaperish" product I've ever encountered anywhere, elevator is noticeably slow and the breakfast isn't nearly as good as before. In fact, there were 3 coffee pots on the rack around 8:00 a.m., and every one of them was empty. Breakfast bread, boiled eggs, creamer, milk, etc., had not been replenished. I had to go ask the MANAGER to make some coffee because we could hear the other 2-3 staff members partying it up down the hall. When we politely voiced our dissatisfaction to the manager upon check-out, he merely grinned, shrugged and said "the customer is always right"..... no "I'm sorry", no NOTHING, just smirking and shoulder shrugs. Something's going waaaaay wrong with that place and we will never return. And they obviously don't give a hoot.
| 2 | null |
Hotel Location top rated
Fairmont hotels are always a treat for the service, the smiles and the attention to detail. The Boston Copley Plaza possesses a wonderful location. Our maid provided excellent attention to details. We liked the personal doorman, bellhop and valet service. Our only objection was the conversion of the Oak Room from a Sinatra style lounge and restaurant into a bistro bar.
| 5 | null |
This Hotel Needs some help
I really like W Hotels but this hotel was not of the same standard. We had to wait for over 20 minutes to check in. My SPG status was not recognized upon check in. The staff was not friendly except for the housekeepers and the hotel was quite dirty. My room smelled like a dog was in it. The heaters didn't work properly which is a must for Chicago in Nov. I was awakened in the middle of the night with security pounding on my door for a noise complaint, when they quickly discovered that it wasn't coming from my room. Also, the elevators are the slow and many guests( including myself) tripped on the W rugs as they weren't laid down properly.
| 1 | null |
trip with the grandchildren
Very nice hotel, modern furnishings ,good breakfast ,family friendly nice small bar area -nice staff,comfortable room-nice pool ,but very chilly-It also has starbucks coffee and delicious food items in the to go store.I would stay here again.
| 5 | null |
Great Location & Wonderful Staff!
We recently were advised by a friend from NY to stay at this hotel....to get the "full on New York experience". He had stayed there before and said, the rooms were small, but the price was right and the location was EXCELLENT!! "Besides, you're not going to be in the room except to sleep, you walk right out your door onto Time Square.....you're going to TOUR NYC!" I have to admit, we were a bit nervous, but we walked into the hotel early (noon) expecting just to leave our bags and hang out in Time Square because check in was at 3:00. To our surprise the wonderful woman behind the desk checked us in immediately and we were able to take our things to our room. Yes, the room was small (10x10) maybe, but we were fine with that....just two nights, right!? It was clean and the bed was comfortable! The next morning, Suny (hotel desk staff) smiled and asked me if we enjoyed our room. I told her it was small, but we were ok with that. She asked if we wanted a larger room....I asked, "for the same price"? She said, yes to go pack up our things and when we got back from our day of touring, they would have our things moved to another room. THEY PUT US IN A KING SUITE - it was wonderful! All of the hotel staff were so kind and being in the service/entertainment industry most of my working career, I was impressed! These guys went out of there way for us and made our stay in NYC quite special and I would recommend them highly. PLUS this location for the price is EXCELLENT!!
| 4 | null |
Perfect place to stay in DC
My granddaughter and I recently stayed at the Madison for 5 days. The entire staff was so very helpful in giving directions, arranging tours, procuring cabs, etc. The concierage (Tony Brown) was especially helpful in suggesting restaurants that would be appropriate for both me and my 7 year old granddaughter. In addition, he had a packet of maps and brochures waiting for me at the front desk when I checked in. He also was so helpful in arranging for tickets (which were hand delivered to the Madison) for a very hard to get tour of the Bureau of Engraving and Printing. The rooms were beautifully appointed and very clean. The staff at the cafe and lobby restaurants were very accomodating. I highly recommend staying at the Madison not only for its convenient location but also for the wonderful staff you will meet.
| 5 | null |
lovely smallish hotel
this is a small hotel (family run according to the front desk). the front desk staff were lovely the concierge always seemed to be on duty and was beyond friendly and helpful - really great guy.
the rooms are modern, lovely comfy beds. we stayed as a family of 4 with 2 small children (ages 5 and 6). if you were to stay here more than say 3 or 4 days with 4 people the rooms are pretty small. probably the smallest in our whole U.S stay. as a couple it would be fine.
it is situated on bush street right on the corner of where china town starts. really convenient place to stay. walking distance to market street for shopping and transport and also china town and union square.
we also stayed at the Westin St Francis - i looooved this hotel. but you need to find a deal as otherwise it is quite expensive for you stay for a week - see my other review
| 4 | null |
Not satisfied
Stayed there for two nights last Spring break. 1st day-no internet access though hotel said is free! TV not working and the sad part, no hot water. We called the attention of the management but sad because the next day, tv was fixed but after an hour, went back to the same thing, tv not working! The internet was inaccessible, very slow.... And the water that comes out from the shower and sink, dirty! To add, elevator kept on stopping even no one on the other floors will ride.The only compliment is the bellman-which we are unable to get the name, He is tall white guy with an accent.He is very friendly and helpful. I can recommend this hotel if those prblems will not happenned again. Right now, I will just give them a rating of two! Sorry but a lot of guest was also disappointed and hopefully, he will make a review thru trip advisor.
| 2 | null |
Good Location, No Elevator, Not worth the money
I paid about 80 bucks a night, the hotel is kinda run down, but the location is good, in a safe neghboorhood, the parking is limited and also they have no elevator, and I was staying on the 3 floor I have to carry my luggage all the way up, the carpet in the room is smeel look filty.
| 2 | null |
Not so good
This comfort inn has lower standard than others. Too noisy, room is small, pillow is old. Free Wifi but didn't work. I cannot access to any website. We feel that its neighborhood is not safe for women to walk at night. Luckily, we stayed only 1 night.
| 2 | null |
Try somewhere else
Stayed here for 1 night, arrived at mid-night and left very early next morning. Given such a short stay, the experience is terrible.
When we arrived, the receiption is locked up, waited for a while before anyone comes to check us in. After I got into the room, it is not clean at all. The bed sheet is stained, and you can still smell cigarette. But I am too tired to do anything about it, I just wanted to crash in, so I went to take a shower. The water pressure is terrible, so I barely finished my shower.
When I got up the next morning, I only had time to get a quick bite from their breakfast. But it is the worst I have seen, so I walked away without taking anything, and left this place.
| 2 | null |
Business conference in Manhattan
As places go, this one was very nice. A bit on the pricey side, but what do you expect for a weekday right smack in the middle of Manhattan -- literally steps from Time's Square. I had a business conference that was hosted by this hotel and decided to stay on property at their discounted rate -- which was less than any of the other properties nearby this time of year. You are one block from Time's Square, the subway is one block in either direction, Bryant park is a block away, and there are quite a few eating establishments right nearby. I found the pub called the perfect pint, just across the street, to be an excellent place to unwind.
| 4 | null |
Great Location, Hotel was OK
Stayed here for three nights and the location is great, very central with bars and restaurants near by.
I'm not sure if I would recommend it though, the breakfast was ok, just toast, cereal or fruit, not your full continental breakfast that usually has cheeses and meats.
Someone had been sick in the lift on our first night which wasn't pleasant, not the hotels fault but I think they should have spotted it as it looked like a few people had not realised and just walked into the lift!
We had a good room on a high floor at the front of the hotel so a great view. The room was large and the bed was comfy. However, throughout our stay there were issues with the water for the shower. It was Luke warm then for some reason went boiling hot and would not cool down. I put the cold tap on and that was boiling too, really unusable at points and dangerous, luckily I wasn't marked for long! The hairdryer only worked for seconds without cutting out, we got a new one from housekeeping but that was the same.
This hotel could be really good if the breakfast was improved and the problems with water sorted but I have to say we probably wouldn't stay here again because of those issues.
| 3 | null |
Nice Stay
We stayed the night at this hotel due to the proximenty to a conference we were attending. It was a nice, but average stay. The staff we encountered was nice, although i felt the check-in attendent was a little weird. The room was small, but I wasn't expecting much more than that. My husband and I argued over the size of the bed though; he thought it was smaller than the advertised queen size. Our bed at home is a queen and he is certain the bed in the hotel room was smaller than ours at home. Breakfast was adequate...fruit would have been a nice addition though. Check-out was simple. Thank you.
| 3 | null |
Great location if your here on business, poor if your here for the sights
We checked out yesterday after a trip from Europe to experience the Washington Independence Day Celebration. This is my wife's favorite hotel when she is here on business and I can see why she loved the location for that purpose. The hotel is perfectly located for evening activities with a huge selection of upscale restaurants and shops just around the corner. We had our college-age kids with us who enjoyed sunning themselves down on the riverside, shopping and generally taking advantage of the fact that the hotel is in the area between Georgetown U and George Washington U.
Now for the negatives? We had a very interesting bug (caterpillar?) drop into the bathroom sink (accompanied by screams from my daughter) I promptly dispatched the beast and never reported it because I suspect that it had come in from outside (I had just discovered that the room windows were wide open and closed them). This prompted a comment from my wife that she had on a previous stay had had to have the bedding fumigated for "fleas". The rooms were otherwise superficially quite clean meaning don't look under the beds. Unfortunately even the best of hotels are being hit by that problem so it is possibly unfare to downrate for that issue but the crowd of dustdevils and ribbon under the bed and the failure to close the windows frommthe previous tenant does.
The breakfast is OK but with the influx of the 4th of July tourists, the breakfast area became overcrowded and in the end they ran out of food. That has to force a downrate.
But I have to comment the conditions in Washinton at the time. On the night of the 29th Washington was hit with a major storm and over a million people lost power. So I wonder about fpb2012. Europeans hate airconditioning with its on-off cycling and have to adopt one of two solutions, either turn the AC off and open the windows or turn the fan to ON and live with the noise. As to the fridge, was it the Ice maker or the compressor and ... ours wasn't 20 yrs old. (it wasn't a Miele it was a Hotpoint which corrresponds to Ariston). And for Rezarta, the 30th St location doesn't fit that description.
One would however expect management comments to those reviews.
We had a two bedroom suite and that fit our bill perfectly. The fan noise even fit perfectly because that meant that the jetlagged parents could sleep soundly while the kids were still awake and I could get up early and not disturb them when I made myself my morning coffee in the suite's kitchen. But since the point of our visit was to see the sights, I would have chosen a more central location.
| 3 | null |
April 2 2012
We Selected this hotel because of its location.With it being so close to the ocean and offering free parking.They let us check in early 11:30am and since we prepaid via the internet we only had to show my id.We were at first impressed with the court yard and thought how quaint and inviting it looked.We were given a room up on the second floor with a queen bed.We first opened the door and were over whelmed with the smell of cleaning products which we took as a good sign..after walking into our room and looking around we were very disappointed in the bathroom.the sink was so close to the toilet you couldnt sit on it without sitting side ways and the shower was so old the tiles were crumbing inside and out.the toilet lid and seat were also pretty scratched up and needed to be replaced.over all i felt it was over priced.
| 2 | null |
Not what I thought I was going to get.
I thought Radisson hotels were reasonable good. If this property is an indication then I have to say they aren't too good after all. The hotel is a little run down with paint peeling, the elevator is positively asthmatic, the rooms have a strange layout. Luckily the beds are very comfortable so my short stay wasn't too bad. I used the little bar to get a substandard glass of red wine served by a surly young man. There's a lot of choice nearby, next time I'll be taking it.
| 3 | null |
Out of date, smelly, cheap, small. Cute pool, staff average
On arrival I thought it was a retro Art Deco hotel but quickly realised it just hasn't been modernised.
It was clean although the hall to level 2 where we were absolutely stank, a kind of weird old musky smell. The room equally stank but you quickly don't notice it.
The room is clean, good shower room. The balcony is overlooked by everybody in a tiny courtyard so you can't sunbathe and also you hear everybody's phone calls etc really loud.
The fountain in the courtyard is turned on all night long so you can hear it all the time.
The bed sheets looked clean but stank of mens BO. I didn't notice until the first night. I didn't say anything because I was sure they'd be changed but no. This went on the entire holiday, too afraid to complain I put up with the smell.
Breakfast was ok I suppose, nothing groundbreaking, if you don't like eggs you're screwed! The toaster took an age to toast and even then to a poor standard. Literally ten minutes waiting for bread to pop up warm bread.
The staff were mixed. The breakfast staff and cleaners were fab.
We had amazing directions from one of the receptionists. The other guy who I can only describe as being the human version of Peter Griffin from family guy picked his nose through the entire check in.
He managed to keep a straight face while charging us $90 for a small amount of phone calls due to our mobile being lost at Universal Studios. He also kept a straight face while asking for $65 for a taxi to the airport too.
The check out day is what has made me very angry. We have to check out by 11am and our plane to the UK was 8pm, we were allowed to store our bags and use the pool. So by 3pm when we come to leave we needed showers. We were told no. We were given the use of me washroom only. I asked for a towel and was offered a paper napkin, I explained we had a ten hour flight ahead of us and needed to freshen up, her response was 'only registered guests can use our towels' we had been there a week and funded their pension by this time. They couldn't even loan us a towel!
A final insult is the taxi company they booked to collect us are dishonest.
As the driver pulled out of LAX after dropping us I realised I'd left a wedge of nots in the car- about $60. I called the hotel who called the taxi company. They called back to say he looked but nothing. I misted he come back, over half hour later (where had he been??) he returned and surprise surprise nothing.
Interestingly without any indication from me he got out of the cab and went straight to where I left it and pointed and said 'see- nothing'.
Absolute thief.
Not happy with the hotel. Once we had checked out they treated us like traps off the street. I won't be going back.
| 2 | null |
Super location! but hotel leaves something to be desired
Location is incredible, between Times Square and Central Park, what a treat! The hotel itself was very crowded, lots of waiting to check in / check out; we felt like cattle. Room was fine but the bathroom was old (wallpaper worn, floor old). WIFI costs $14/day!! (people were using the free wifi from Starbucks but you had to be in the reception to do this; not even our cell phones worked from the room). Seems like at this price Wifi should really be free - this is 2012...
We stayed in a room w/o a view on the 8th floor - too bad to miss the view but it was quiet & we slept well. Breakfast was minimal & expensive. We ate at the breakfast restaurant across the street (that is part of Wellington hotel) which was great service, simple & good food.
| 3 | null |
DO NOT STAY HERE - YOU HAVE BEEN WARNED
This place is awful. I read the reviews before I went there and thought "surely it can't be that bad" - it's actually worse. I'm covered in bed bug bites. The sheets, while washed, had red/brown stains on them, as did the towels. The water was never hotter than lukewarm. How this place has not been closed down is beyond me.
| 1 | null |
Ok but consider other options
I would rate this Hotel as just OK. It's about what you may expect from a Courtyard Brand.
The Pros: The staff we delt with were nice and generally helpful
The room was good with a few execeptions (toilet leaked for the first couple of days)
Noise levels were very reasonable on the 28th floor
The room size was fairly small but OK
The Cons: the cost of the room is way too much for the overall ammenities and the condition of the hotel (but I guess this just goes to New York). In hind site I think we could have found a cheeper room rate by not being that close to times square ( which is over hyped and has way way too many people)
One big complaint is the hotel did not have any complimentary umbrellas, we arrived in a thunderstorm and the only option was to buy one, I have stayed at 2 star hotels that have comp umbrellas :((
The lobby is very small and often crowded, several times we could barely get through the crowd to the elevators.
The entry to street entry is a bit shabby, the floor tiles wobbled under your feet and the ashtray for the smokers is placed directly under the "No Smoking Sign"
Not the best experience for $390.00 a night.
| 2 | null |
bad
not again....the doors for the lobby stayed open all the time like the workers were hot or something and they were even in the morning and it was colllddddd outside ...we went in to eat breakfast and was about to freeze they finally closed them 15 minutes after i asked them to....the room was bad also cracks in the plaster and no smoke alarm at all the holder was there but no alarm and the ac/heater sucked and the walls were thin ....we heard people upstairs all night....never again
| 2 | null |
Fantastic
What a beautiful place to stay!
Entering the hotel for the first time and seeing the lobby that has been beautifully restored to its former 1920's glory was just a sheer delight. This really set the tone of the rest of our stay in what I can only describe as a fantastic hotel.
All of the staff that we encountered were lovely, pollite and respectful. Simply nothing was too much trouble for them and they would actually go out of their way to help. Some people on this site have complained about the houskeeping staff, saying they are a bit rude; I can honestly say that the maids we encountered were lovely.
The room was very spacious, for a hotel in New York City, and had adequate space for unpacking luggage - though we perhaps needed a few more wardobe hangers. The bed was an absolute delight and with pillows to die for - and plenty of them too!
The bathroom wasa little on the small side but well equiped and spotlessly clean. The shower delivered a much welcome deluge of hot water to rid ones self of the city stresses at the end of a long day but the option of a long soak in a hot bath was also very tempting . Fresh, nice quality towels and linen were provided daily.
Great, friendly bar staff who were attentive and knoweldgable, as were the staff at consierge services where nothing was too much trouble.
On the down side, and this is only a minor gripe, the left hand stair well from the mezzanine to the lobby level has a very strange smell - it smells quite unpleasantly of stale urine. This didn't seem to improve at all during our stay but I couldn't see any particular reason for it, there doesn't seem to be any toilets near by. The heater/air conditioning unit in the room was rather noisy. We were able to turn it off at night but I do not think we could have slept with the level of noise produced by it. But do not let this put you off this really grand hotel and a lovely place to stay.
The location is fantastic - very central to almost everything and there are some fantastic places close by for fine dining too. The Cosi Coffee shop across the road does a great bacon and egg breakfast too!
A great place to stay if you want to see the tourist sights and then return to relax somewhere just a little luxurious and be assured of a great night's sleep.
| 5 | null |
Very friendly staff, very convenient location
I stayed at the SpringHill Suites for one night. The airport pickup service leaves the hotel every 30 minutes. I must have been at the end of the cycle as my pickup took 45 minutes. Next time I will ask when I call.
I was staying on reward points as these were a much better bargain than the increasing cost (up to $185 per night). The front desk was hesitant to give me a top floor (6th) room since I was on points, but then decided they could do that. If the reward rooms are not allowed on particular floors, it might be better for the front desk people to NOT mention this as this policy did not endear me to the Marriott Rewards program. When in my room, the room looked just like any other in the hotel.
You do hear some of the jet plane noises, but this did not keep me awake at night. The hot breakfast is similar to what you would find at Hampton Inn, etc. with heated up sausage patties, eggs, make your own waffles, etc. Coffee is available 24 hours. This hotel is popular with business men. I was the only woman at breakfast - but, no problem. There is a computer with a printer in the lobby - handy for printing out boarding passes and at no cost.
I would suggest eating dinner elsewhere. The bar choices were limited. The hamburger I ordered was not good. If you are without a car or too tired to walk for approx. 10 minutes, you probably won't have other choices.
All in all, however, a good stay.
| 4 | null |
AMAZING location for families!
We stayed here for 2 nights and loved every minute of it. We were able to get a fabulous rate (really - a GREAT rate!) and when we checked in we were greeted by a great front desk staff in a grand lobby. Anthony was able to place us into a room on the 28th floor with sweeping views of the harbor and city. Our room was spotless and spacious. It was a solid 4 star quality. We slept with the window open all night which was a great treat for a family from AZ. The hallways were kept clean & clear and the elevators were as speedy as they could be when servicing so many floors. The pool area was wonderful (2 pools - one adult, one family). There were 2 spas and one LARGE pool in the family area. And an extra special treat for the kids - fire pits with s'more kits and a "playground" area with fooseball, horseshoes, etc. The location can not be beat - we walked everywhere with our 7 & 10 year olds. The only place we had to drive was to SeaWorld and home. 100% recommend this hotel!
| 4 | null |
Better properties for less money
Headed through L.A. last week and decided to shake things up and try a different property. Was definitely disappointed. I paid more for the room than I would have at my usual hotel and got a smaller room. The front desk staff was very friendly and helpful. The overall decor of the hotel was dark and in need of refurbishing. The elevator had funky lighting and the hallway leading to the room showed its age. The room was dark and small, with the king bed filling up the room. The bed though was very comfortable. The bathroom was average. Towels were very thin but there was great water pressure. Tried out the lounge and the bartender was very friendly and attentive. The flatbread, however, fell flat as it was very soggy. There is free wifi in the lounge which was nice and a computer for printing boarding passes near the front desk. The hotel is across the street from the car rental lots so is very convenient for those renting cars.
| 3 | null |
The stay was great until I received a huge BILL!!!
It was a last minute thing to have to stay in Austin. I got online and was able to do a priceline deal for a great price. We were really looking forward to the room. Once we checked in I was a little sad since I did have it booked for 2 adults and one child. I didn't get upset just requested extra blankets for my daughter. The room was clean and the bed was awesome. I checked out on Saturday 7/28/2012 with the agreement I was only being charged extra for the parking. No biggie so I thought. I was checking my balance in my bank on Sunday when I saw that I was charged $2275 from their resort!!! Here it is Monday and nobody can tell me why I was even charged for that amount. We didn't order any room service or extra of anything!!! We didn't trash the room or break anything. Watch out about giving your credit card info~ I will never stay there again just for the simple fact they can't explain why there is a charge and is not able to fix it until they do!!! Now my family and I are broke with no money because everything is tied up on their ERROR.
| 2 | null |
Scary hotel give it a pass
flies in the rooms ( not just mine I checked with another person staying thier as well) way out of town and front desk did not know Philly. Food was not good either the cheif's creation of deep fried cheese cake should be nixed. Best thing about it was the beer and the bartender.
| 2 | null |
Very Dissappointed!!
Parking was a nightmare! Had to park next door at CVS every night. Had room that overlooked pool and very noisy late at night and they had the smoking section outside near the pool and the smell came through the the AC and made room smell like smoke. The breakfast in the morning did not have near enough seating. I will not be going back to this location. We were there 4 nights and the room never got cleaned by house keeping even after asking the front desk to make sure this happenned.
| 2 | null |
Visit to SA
Lower quality than we were expecting. The rooms have been updated but attention to detail was left out.
| 2 | null |
Wonderful Location, Uncomfortable Bed
This hotel is in a great location near shopping, restaurants, and across from the Chicago RiverWalk. The standard rooms are small especially for two people. We were there for six days for a university reunion. It was difficult to unpack due to lack of closet and drawer space. I had to leave my clothes in the suitcase, no luggage racks so I used an ironing board to set the suitcase on. The view of the Chicago River was right outside our window and it was truly beautiful at night. The bed was uncomfortable, we had to pad it with two blankets under the sheet which made it hardly better but that was the only suggestion that the staff could offer us! It was cold, the heat had been turned off as it was the first week in June, but it was raining and 47 degrees the day we arrived. In the hallway is a concierage closet where you can help yourself to extra blankets, pillows, and other supplies. This was a good idea, we needed extra blankets and wore a sweater in the room. The staff had no other solution for keeping warm. There is a Keurig pot in each room for tea or coffee. The elevators are quick and there are lounges where you can watch TV and have complimentary teas and coffee up to 4pm I believe. The restaurant in the hotel is very good. The negatives were small room (well appointed and clean however) and hard bed, no heat. The bed was a big negative for a hotel as we did not get good sleep, hard mattress caused sore muscles. An upgrade in room size might be more comfortable. The location again is super good...walking distance to Art Institute, major stores, theaters, restaurants, and transportation.
| 3 | null |
good location and friendly staff. but bring earplugs.
Visit this hotel often when getting into Boston late. Good location and nice shuttle from Logan airport.
But we just stayed in August. And the A/C was a requirement. Just the in-room units are so loud, it is very disturbing. So you have a choice - cool room or sleep. Not something you should need to deal with in a hotel room.
| 3 | null |
Small and Dull room
Being diamond HH members we usually are pleased with our accommodations, but this room was beige, beige, beige...quality of furnishings and carpentry in the room was way below typical Hilton standards. Shower was excellent and bed was comfortable. No view. Manager at daytime desk was very patient. Location was close to Chinatown, Tufts and the Public Garden.
| 2 | null |
Felt unsafe!
Felt unsafe after window left wide open by room service. We stayed on the first floor for three nights and did our own service. We also had the Do Not Disturb sign out. On the second night, we came back after exploring the city to find our curtains and window unlocked and wide open by room service. This would not have been so bad if we would not have been on the first floor! We complained to the front desk who did not care, only telling us that if anything was missing they were not responsible! There are no safes in the room and one of our bags was found unzipped. We did will never stay here again! Anyone could have reached in and stolen our belongings off of the window seat! Definite safety issues!
| 1 | null |
Nice Hotel , Excellent Staff
We looked for a hotel close to Medieval times when we went to Dallas and found this one right around the corner. And were we ever Happy.
First we got there quite a bit before check in time but the gentleman at the front desk was super nice and checked us in anyways. Then he gave us WARM COOKIES! And they were good!!
The room was super clean . The beds comfy with plenty of pillows. We had driven all night so decided to catch some sleep in the day and the room was soo quite. We could not hear the construction next door other have commented on at all but could see it when we looked out the window so they must have great insulation. .
later we took a dip in the pool and it was perfect. Especially for our 6 year old.
The next morning we had the full breakfast buffet the staff was great the food was good. Way better than what we got from Denny's across the street the day before.
All the staff from the front desk to the door guy are so nice and wonderful. They really make you feel welcome . Great Hotel to stay at and will be our pick whenever we return to Dallas.
| 5 | null |
I would not stay at this propery again
The Hyatt Regency Indianapolis is one of the older downtown properties. Half of the building is the main branch for PNC Bank the other half is the hotel. There is a large (read as "cold" and "loud") atrium between the two sides. The hotel is serviced by only one bank of elevators. During peak times there can be long waits to catch an elevator. The elevators are not centrally located to the rooms. The elevators are at the end of two long rows of rooms so if you have a room at the end of the hall you will have a long walk. There are no rooms "across the hall" since there is an atrium between the two sides. Individuals who can not, or do not want to, walk the length of a city block should ask for a room close to the elevator bank.
The hotel underwent an update for the Super Bowl so the rooms are modern and comfortable. I had a flat screen televison, fridge, safe and coffee maker in the room. The bathroom had a lovely Kohler sink, ionic haridryer and good lighting. The bathroom did not have a bathtub. There was a walk in glass walled shower. If it is your choice to bathe vs. shower, this is not the property for you. Those with small childen who prefer to give them a bath will not like this set-up. To the credit of the shower it was well constructed and there was never an issue of water spilling out onto the floor. The water pressure was fair at best. The water temperature was tepid and would never be considered hot or even warm. There was never an issue of steam in the bathroom. Note that was not because of superior vent. rather just luke warm water.
The internet service available at the hotel is sketchy at best. Service is $9.95 per 24 hours. There is a 24 hour hot line for assistance with internet issues. We called it after numerous attempts to connect and after six rings were sent directly to voice mail. If you stay here, bring your own wireless card. Or, walk over to the Circle Center mall or Panera and use their free wireless internet.
For the most part the staff at this property were helpful and friendly. We needed additional towels and after letting the phone ring 16 times the attendant who answered was kind and dispatched the towels in a timely manner. The young men working the valet service were polite and really hustled. Although the main entrance/valet area is under construction it was well marked for guests.
For the cost of the room, valet parking and odd inconveniences of the layout of the hotel, I would not stay at the Hyatt Regency Indianapolis again. There are newer properties in downtown Indianapolis that are all interconnected to the mall and convention center. The next time I visit this great city I'll stay elsewhere.
| 3 | null |
Smelly room
We just returned from staying at this particular location. We have stayed at many other locations of Homewood Suites and they have been good experiences. The bedroom had a strrange smell as well as the hallway and the bathroom. The bathroom smelled of old urine. The beds were not too comfortable but when you laid in them you could smell an old musty animal smell like it was in the mattress and the pillows.
The lady named Tommie in the kitchen was late at getting the food out for the breakfast and was very sharp and rude to us.
I did also notice a cockroach near the main floor bathroom. The staff was notified and sprayed the room.
I would not recommend this location until measures are taken to clean it up!
| 1 | null |
HORRIBLE
Room smelled of urine with window open likely to air it out. The smoke alarm was hanging by wires out of the wall so not sure it even worked. The walls were paper thin, the place was noisy and it often sounded like someone was trying our door. Spent 12 days in Northern Cal & travel relatively often and this hotel is near the bottom of the list of places I have stayed.
| 1 | null |
Not 5 stars, but nice
Im not sure how this hotel is rated 5 stars. It seemed like an average 4 star to me. I guess its more of a legacy rating.
This hotel has a beautiful driveway and entrance. The staff was friendly and helpful. The rooms were just average. However, the beds were VERY comfortable.
I have to say, we came in after a late night and ordered room services. Very overpriced and mediocre at best. The tortilla soup was like a tomato soup instead of chicken based and had little flavor. The club sandwich was ok, but had way too much egg on it. Egg seemed to be all I could taste. My gf got a hamburger and she said it was dry.
| 4 | null |
Epic Fail
Let me start with the few positives - I liked the location because it relatively close walking to landmarks. I liked the modern design of the hotel. The bed was comfortable. That's all I've got.
Now for the negatives (and there are many): The biggest issue we've had has been financially. We prepaid for the room about 3 months before our stay. Upon arrival, they took my credit card to place a hold on it, as most hotels do. I was very surprised, however, when the next day a charge of almost a 2 night's stay showed up on my bank account. I inquired at the front desk. I was told that it's typically a $100 hold, but for some reason that computer was charging me close to $500. But I was told that it's just a pre-authorization that will come off when we check out. I guess that should have raised a red flag, but I let it go. On our second to last day there, another almost $500 charge showed up on my account, which caused my bank account to be overdrawn. This time, I asked to speak with a manager. I spoke with someone named Kathryn who was not very helpful. She couldn't give me a good reason why the computer wasn't registering that we had prepaid. Then, instead of taking care of the situation herself, she told me I would have to call my bank and explain the situation to them so they could contact her about it. A good manager would have called my bank herself. Again, she told me it was just a pre-authorization hold that would reverse when we checked out the next day. I went back up to my room to call my bank, but couldn't reach anyone since it was a Sunday. Since we were checking out the next day anyway, I decided to just let it go and wait for the charges to reverse after checking out. I did contact my bank the next day to be sure I wouldn't be charged any overdraft fees, and the rep I talked to said there is no reason why the hotel couldn't have contacted them to have the charges reversed. Now, 3 days after checking out of this hotel, ANOTHER charge of almost $800 has been charged to my account. This one, however, is not a pre-authorization - it was pulled right out of my account. I called the hotel this morning and am still waiting on a call back to get answers. I was told they would call me back after they "verified" my hotel reservation. That was 45 minutes ago. You can see how important they think their customers are.
I would expect mistakes and behavior like this from a hotel like a Days Inn, but a $260/night hotel? They should be bending over backwards to make sure I'm happy.
Other negatives: the thing I disliked about the location was that, since it is the Financial District, it was empty at night. Some may consider this a good thing because noise was reduced, but walking back to the hotel at night felt a tad unsafe.
The walls were paper thin. I could hear people talking in the next room our first night there. It sounded like they were talking at a normal level. I could also hear their phone ringing through the wall.
Not a huge deal, but our favorite TV station didn't have sound for the entire stay. Every other channel did.
The bathroom didn't offer much privacy because it had a sliding door instead of one that locked into place. The toilet was very loud upon flushing.
The temperature of the room was very uncomfortable. I set the thermostat at 65 because it was so hot in our room, but I never really felt the room cool down. I would sweat through the night and have trouble sleeping. I've never had this problem sleeping at any other hotel.
I did not complain about the TV station not working or the temperature in the room while we were there. If I had, they may have been fixed for us, who knows. And if those had been our only issues, I would not have felt the need to come here and air our grievances. But the continuing financial issues we've had with this hotel just make me realize how poor everything else turned out to be for the price point of this hotel.
| 2 | null |
Felt Unsafe
I had a really horrible experience. When we (my husband and I) were undressing/changing clothes to go out, someone tried to come in to our room. I heard someone unlocking the door and turn the door handle. I had to shout so that person can't come into the room. I felt so unsafe staying at this hotel. I contacted security and he told me he will check with front desk to find out who tried to enter our room and let us know but I never heard from anyone. I talked to assistant manager and all he said was he will have security watch our hallway. This is poor customer service.. We felt unsafe. I expect the best service from Hyatt. But that didn't happen.
| 1 | null |
Would definitely stay again.
I have stayed here twice and neither time have I been disappointed. I only wished I could stay long enough to take advantage of the nicely appointed kitchen and living area. For the price, I feel it is a great value for the money. Some people complain there is no tub in the bathroom but I prefer the nice large shower area. The bedroom is a little tight and unfortunately there really isn't a great place to set your larger luggage so my husband used the couch. The sink area is nice but only enough room for a dop kit and makeup bag. Fortunately, there are plenty of mirrors and plug ins so I could dry my hair in the bedroom while my husband showered. True it is not the Ritz but then you are not paying the higher rates either. The breakfast was fine, nothing special. The staff are very friendly and seemed genuinely concerned about your stay. Overall, for the money and incredibly comfortable bed and pillows I will definitely stay there again.
| 5 | null |
I felt sorry of myself not taking advices from others. This hotel is a trick. I would not stay again!
First of all, please disregard my review if you’ll be able to pay only $50 per night.
I felt sorry of myself not taking advices from others. This hotel is a trick. The pictures with young folks at party were just another marketing trick. I would not stay again ever. Here is why:
1. The entire building smells really old that mixes with ancient molds and cigarette odors. The room is not clean at all. They claim it’s been recently renovated. If it is true, what I can say is the jobs was poorly done. I saw many hardware holes on the wall at the hallway to my room. It seems to me they couldn’t decide what paintings or pictures to hang. The door of my room has some hardware holes too. The bath tub and shower curtain have moles. The windows are dirty. But as far as you don't care that details, you'll be fine. Basically, what they did was putting some new furniture in the room.
2. The suite is not a real “Suite” at all. It is a small studio. Its bathroom door almost touches the toilet.
3. Like other reviews pointed out, its parking space is truly unsafe. If you happen to be next unsatisfied customers, you’d better horn all way up and down to avoid an accident. By the way, the parking is NOT free ($12/night) and is more expensive than the one next to its hotel building.
4. The bath facets is not reliable at all. The scale was not aligned with what it means. It could be surprising hot…
5. This hotel is definitely on the river bank but is nowhere near the Riverwalk. Someone must get lost to walk around that section of "Riverwalk".
6. My personal opinion, this hotel is worse than Motel 8 in terms of size and cleanness because I paid $102 and $12 parking and all kind of taxes for a night. After done my business, besides its dark hallway, old elevator and my smelly room, I didn’t go anywhere because it ruined my feeling totally.
To be fair, several things worthy to mention about this hotel are the quite AC, some new furniture at room, decent size of Samsung LCD TV set and the free Internet.
And do remember to book at Hotel.com if you'd possibly cancel your booking. Yahoo.com will definitely charge you a half of what you pay for cancellation.
| 1 | null |
WoW Really?
Horrible , really.. Worst part of North Phoenix, prostitutes in the street in fornt of the hotel... AND an INDIAN restaurant inside the hotel.. The whole hotel smelled like Curry.. and they actually had me sign a statement stating that I would not smoke in my room... Hahaha. really? Like 1 billion Indians smoke like fiends...
I would never ever stay there agian..
| 1 | null |
What a disappointing Residence Inn
I am a Marriott Platinum Elite (which means I spend way too much time in Marriott Hotels) and I've stayed in Marriott Residence Inns many times, but this reminded me of a mediocre remodel of a Motel 6. I have no idea who designed the furniture, but you couldn't get your hand into the nightstand drawers, The rooms (unlike most RIs) were miniscule - I have no idea how ANY family could fit in one; the food buffets were poorly done. The staff were pleasent enough but except for the valet staff, generally lacking initiative. I noted in other reviews that other guests had good internet connectivity - ours was non-existent. Guests should be aware that there are NO pay per view movie channels, and very limited TV channels for viewing. We broke down and got a DVD player in order to try to enjoy something on the TV - otherwise the reception was of very poor quality. It seems that all the other reviews were of 2 bedroom or one bedroom suites. Let me tell you - those may be ok - the rest of the rooms are smaller than the master bath in my house (including what passed for the "kitchen".).
On two of the days, the cleaning staff did not clean kitchen utensis, though the notes told us to leave them and they would be cleaned. Items were not refilled ot replaced.
I really can't say enough except BUYER BEWARE! I suppose unless you can wrangle a suite of of these people - DON'T GO!
| 1 | null |
Team spirit at the Westin
Wonderful location in a phantatisc city, just 3 blocks from Michigan Avenue. The hotel is elegant and stylish, especially the rooms are great and and I feel myself very much at home. Most I appreciated very much the support from the friendly people working for Westin hotel, eg the concierge. So the Manager Westin Workout Sam in the Gym took the extra mile to create a very personalized program to get me back on the healthy track. Big thanks. Claus
| 5 | null |
Perfect stay
We spent 2 nights there for a wedding held in the hotel. A perfect location with a wonderful
upscale mall across he street. Modern and clean hotel rooms, excellent and helpful staff
and excellent restaurant. Staff go out of their way to make your stay enjoyable. Location is
very convenient, especially for those who are driving.
| 5 | null |
Lovely hotel that made amazing eggs benedict!
We stayed here for 3 nites before our trip to Las Vegas. The room was very clean and comfortable and the bed was a dream, as I usually suffer with back pain when sleeping in hotel beds. The staff were friendly and had a good sense of humour and were always accomodating with information. It is situated quite well with only a 10min walk from Union Square, however the walk to Fishermans Wharf was a bit more taxing but kept the old heart pumping!! We ate in the restaurant on the day of our departure and I can honestly say that they served the best eggs benedict that I have ever tasted. Absolutely tip top!! The only downside was that you could hear visitors in the adjoining rooms like they were in your own room. The walls were very thin.
| 4 | null |
Excellent Service
Inspite of a large convention coming into town, Wendy at the front desk checked us in quickly in a friendly and professional way. When I had questions regarding the hotel, JJ Jimenez was very quick to respond, also in a friendly and professional way. Daniel V. in the restaurant was helpful as well. He knew what he was doing. The breakfast buffet was great. Room service food was on time and delicious. I'd stay here again.
| 5 | null |
Great Spot!!
Stayed at this hotel on our return trip from our cruise. We only stayed one night but would have definitely stayed longer. Beautiful hotel combining modern and traditional. Rooms were very spacious and beds very comfortable. Exceptionally clean with great continental breakfast and very nice bar. Roof top pool and hot tub was fantastic with amazing view, however the hot tub was too hot to get in at that time! Great location as well.
| 5 | null |
Huge disappointment
I am very disappointed in the cleanliness of Heartbreak Hotel. An icon like Elvis deserves to have his name and reputation honored. Our room is worned, dated , and far from immaculate. Mildew in the bathroom, lightswitches , and hall doors coated in black grime. And customer relations just told me they could do nothing about the insufficient in-room coffee supplies at 7:30 pm because housekeeping was gone for the day. Even when I told them that was the wrong answer, they still said there was nothing they could do. Hopefully Lisa Marie reads reviews and will investigate. I usually always bring sanitizing wipes to clean light switches, door knobs, remotes, toilet seats, etc., but I truly believed the staff at Heartbreak Hotel would care about the image. What a huge disappointment. They do not care and are not held accountable. Shame on all of you!
| 1 | null |
Location, location, location & great shower water pressure
The folks at the front desk were pleasant and welcoming. They accepted my late check out request with a nod and a smile. The hotel is clean and conveniently located in the financial district. Our room had a comfortable king size bed that took up most of the room. The shower water pressure ranks among the best I've experienced in my years of traveling. The free continental breakfast was decent and the kitchen staff was friendly. Price was less than surrounding hotels but still pretty steep. It is Manhattan after all.
| 4 | null |
I don't think I will return there ....
Since the Comfort Inn & Suites is a national chain, I thought we would stay there since the rates were reasonable. We then find out there is a $8 per car charge. Worst, we saw a sign that said something like "Not responsible for theft, lost of items, damage to cars and etc." Didn't feel very safe after that. The pool in the picture is not on the premises, I believe it's the pool next door at the Ramada Inn, which I think they are affiliated. Although it said FREE WI-FI, I have continued problem connecting throughout our stay. The only time I could get on is 5 o'clock in the morning. Although I asked the cleaning person to replace the tissue box, it was still empty when I returned. I lost money in the washing machine and dryer (they did reimbursed me). The last day we were there, I was in the bathroom when I felt water on my back and the toilet; called but no one ever came. The breakfast was decent and the front desk was friendly. Since all we need is a clean room and comfortable bed to sleep in, we stayed.
| 2 | null |
You get what you pay for: poor service, okay room, noisy atmosphere
Cons:
*10+ minutes before anyone appeared at front desk (should of been first flag)
*older hotel so room was clean but furniture a bit run down
*called about vending/ice told that vending on first flow and rooms had ice tray, opened freezer down no ICE and I never found the vending machine
*"U" shaped building with pool/patio in middle: guests (I think they were) hanging out talking loud, laughing, etc. till after midnight (fortunately could use AC to block noise, made for a cold night)
*breakfast bar: don't even, just walk away: you know the quality when they only have powdered creamer for coffee
*THIS hotel comes off as a "transient" location for people: long term stay because of price (which is what lured me and I know better)
PROS:
*down the street from Dave and Buster's
*learned a valuable lesson regarding first impressions and will never make this mistake again.
| 2 | null |
GOOD FOR PRICE
we went to l.a for the first time and found it hard to find good accommodation this place was great the service was awesome we are from Australia and there was a australian guy working there and he helped us a lot with renting a car as it is L.A you need to hire car there is a HERTZ car hire just down the road. This place had great rooms there where really clean.This place is walking distance from universal studious. I would stay here again.
| 4 | null |
Great location for business travelers
I stay at the hotel frequently for by business, (for about a week of each month). Hotel is conveniently located at the heart of downtown Houston a very short distance from the famous Galleria mall. Rooms are clean and are quite specious. Free internet with an average coverage is offered throughout the hotel. At the front desk, duty manager, Nick is always helpful and quick to get me on my way with a smile and everything i need. A very good value for the money
| 5 | null |
good location
very clean and tidy,good location,room was quite spacious,
for new york. restaurants nearby, good night sleep,
staff very helpful and use of internet free. stayed here for
7 nights enjoyed would go back
| 4 | null |
Always reliable Silver Cloud!
Very friendly staff on check in. Really great. Organised my wake up call and town car efficiently. Room was a little tired but had everything you need. Good TV, coffee maker in the room (unlike the W), free wifi, nice little bar/restaurant. Very good location.
Would definitely stay here again. Usually stay at Lake Union but I prefer this location.
| 4 | null |
The Best
The Hotel is very hip and trendy is looks and feel. It has an indoor pool and nice small gym. The bar restaraunt is small but very good. On the roof they have a spectacular view of the city. It has tables and full bar open till 11pm. It is only a 5 minute walk to Beale St. The trolly is right on the corner also.The best part of all this is the GREAT staff they have. The most helpful friendly people I have ever dealt with HANDS DOWN.
| 5 | null |
Hotel Review
This hotel is an experience in itself. A beautiful, 100+ year old hotel at the heart of Chicago, filled with rich history and majesty. Food was excellent. Staff was responsive and helpful. Location is excellent.
| 5 | null |
Holiday in new york
The hotel is in a good location but the rooms are really tired ,bath paint coming off ,sink cracked,safe not working ,and having just driven across America and stayed at a lot of cheaper hotels and got free wifi at them all I find it a rip off that the Roosevelt charges 14 dollars a day per laptop what a rip off most of the shops and parks have free wifi but not the Roosevelt ,at check in we were told we were being upgraded but the room didn't look like it I I'll stay again I think but only for the location nothing else
| 3 | null |
Fire alarm went off at 2am
At 2am in the morning an alarm went off in the hotel. My wife called front desk and they told us to stay in the room. After a few minutes it went off again. This time we left the room and went to the lobby. A few minutes later the firemen arrived and disregarded the alarm. According to the hotel staff, there was some dust in the smoke detector. How come the front desk guy told us to stay in the room while knowing nothing about what was going on? How come there is dust in the smoke detector that can activate the alarm? This cannot happen in a serious hotel. Of course, it ruined our night. After complaninig with the front desk lady the next morning and asking to be reimbused, she ironically smiled and said: that is not gonna happen. I'm still waiting a call/email/letter with an apology and a reimbursment. Not sure if it is gonna happen at all.
The rooms are old dated and quite dark but the bathrooms are ok. Location is good but there are many other options for the same price in the area.
| 1 | null |
You can't polish a turd!!
Where do I begin??? We were there during the gay pride parade & a couple of conferences in town - anyway heard several staffers making gay slurs about guests. The ONLY ice machine - that's right - they have ONE ice machine is located in Santee (almost -it is so far away from all the rooms!) The decor is cool but is only in the TINY lobby and on one wall in every room - the chairs, desk, dresser looks like they were bought in bulk from a crappy hotel. Even though the location is good the hotel is complete crapola.
Ok now the real dirt! - My husband had left for his conference and I ate breakfast in the restaurant (which although it has a great view of the bay - isn't even open for most of the day during the week!) noticed I forgot my room key and went to the lobby to get another - Well...they wouldn't let me in my room because I wasn't on the reservation!!! Cn you believe that!!! I almost called the police!! What jerks!!! Only after I ranted and raved did they consent to follow me to my room and find an ID to show them!! WE WERE TREATED HORRIBLY!!! DO NOT STAY AT THIS POS HOTEL!!!!!!!!! BEWARE! BEWARE! BEWARE!!
Oh the ONLY reason they get 1 star is for the valets! Awesome hard working knowledgeable people that bust their butt.
| 1 | null |
Slightly Over-Priced
My husband and I stayed at the Sonesta for one night during a quick weekend trip. The hotel is a bit outdated for the price; however, I understand that the hotel is under new management and improvements are being made.
The location is perfect. We were able to park the car and forget about it during our stay. The hotel staff was very friendly and helpful. The valet parking was, without a doubt, one of the most efficient valet services we have ever used.
| 3 | null |
Hairy
Check the towels! 2 of first 3 days there we found HAIR inside of folded towels........Disgusting
Breakfast was good. They are finally upgrading the televisions. The shower has poor water pressure. Fridge was barely working on our arrival. Check for cigarette burns on the bed covers in non smoking rooms.
| 2 | null |
Great location, but needs some work
classy hotel but the water pressure in my shower made it feel like I was taking a bird bath, but other than that had a great stay
| 3 | null |
nov
Really bad beds and pillows. very hard and not at all comfortable. Woke with a sore back every morning.
| 3 | null |
Great hotel but a few quirks
Our daughter is living in the Upper West Side and we wanted to visit her staying in a convenient, comfortable and reasonably priced hotel; the Belleclaire was a pretty good choice. The hotel location is excellent, just a few blocks from the subway, within walking distance of Central Park and Riverside Park and in an area of cafes and food shops. If Broadway is too busy then Amsterdam and Columbus are close at hand.
Staff were very helpful at check in and again any time we had a request. When my wife found the hairdryer was missing one was delivered to the room in minutes. House keeping was good and every one we spoke to was friendly.
Our room was a decent size a for New York hotel and very comfortable but here come the quirks. There was an old fashioned cast iron radiator which could take 10/15 minutes to warm up and then roasted us and likewise the shower sometimes needed to be run for 5 minutes before providing hot water. Let me be clear these did not cause real problems but did need a little adjustment. I was reminded of my stays in Scottish hotels rather than American ones. Our other problem was no coffee maker in our room - a first for us in America. Now there was excellent free coffee in the lobby but this was only available 7am-4pm. Arriving in to our room about 5pm after a hectic day in NY a reviving cup of tea or coffee would have been welcome. The lobby itself opened directly on to the street and in January was freezing and had limited seating but there were free newspapers.
We would definitely go back to the Belleclaire and if they put a coffee maker in the room the score goes up to 5 stars.
| 4 | null |
very poor management
I had a very bad and stressful experience with this hotel. This hotel has a very poor management. Sutteles were late or no shuttels at all. Front desk gave me wrong information which cost me $30 not to mention that I got late for 15 minutes to my class which could have been avoided if they would have paid attention. Front desk didn't even apologized for the inconvenience they caused me or take responsibility for their mistake . Rooms are very dark and not clean. Sheets smell.
| 1 | null |
Semen Stains on the Couch
We stayed at this hotel last week. When we checked in, our room was extremely dirty. Stains on the carpet, the room smelled like smoke. The most disgusting thing were 3 semen drip stains on the cloth couch. It was digusting. After being on hold with the front desk for 10 minutes, we were finally able to move rooms. Second room had hardwood floors and leather couch. Much better.
Hotel is old and in varying degress of renovaton. It is in a great location. Walk to everything. Bell staff is good.
One thing that was weird (besides the semen) was that they don't let guests bring any alcohol into their rooms. We had a bottle of wine and some vodka for cocktails before dinner. The bellman told us to keep on the down low.
| 2 | null |
Pleasantly surprised
We just returned from a 2 night stay at the Georgetown Inn and despite some of the previous reviews, we were pleasantly surprised and very satisfied with our stay. The rooms were comfortable and a great size. The hotel was very quiet. The bedding was very comfortable. Having said that, I must agree that the bathrooms need a bit of updating. Please don't read this the wrong way...the bathrooms were usable and very clean. You could just tell that the fixtures were old. I'm 5 feet tall and I felt like a giant standing at the very low vanity! TVs also need an update....I haven't seen a 32 inch tube tv in a hotel in a long time! Don't hesitate to book the Georgetown Inn.
| 4 | null |
Calvis was great
I stayed at the red roof inn for the distributech conference. Great location & reasonable rate. Unfortunately someone for fot to vaccum the floor rugd but other wise the room was ok. I had a hair dryer that did not work and front staff forgot to call it in to maintenance. However ones maintenance got the messge a day later Calvin showed up and did a great job. Fix the dryer and repalced light bulbs, fast and very courteous!
Thanks for agreat job Calvin!!
| 3 | null |
Smell of urine, lack of space. NOT WONDERFUL AT ALL
lets just say, staying here is an experience. upon arrival to our floor, the smell of urine hits you. the hallway is so small and you can hear peoples conversations in their rooms from the hallway. We booked a 3 bed suite. basically 2 rooms connected by a toilet/shower room. i stayed in the double bed room. it was small but so dated. i don't think the building has been painted or modernised since the 80s. one of the locks in the bathroom didn't work, and there was a musty smell in the room. There is limited space but other than that, it was great for someone on a budget, like myself and it was in a quiet location, close to the subway that can take you to midtown in a few minutes. i wouldnt stay here again soon, i would save up and get somewhere more modern. The hotel needs updated, with wifi in rooms and an updated guest lounge.
| 2 | null |
You get what you pay for....
Upon our family's arrival for the weekend, when our room was NOT clean and ready by 7 pm, we waited in the busy lobby. Everyone was so loud, especially the front desk personnel who seemed to like to mention out LOUD the guests' name, room number, and a couple of times I overheard the room rate ($$) they were paying!! Privacy please! And what is with the bellman/attendant/whoever, who assisted us with our luggage from car and up the steps into the lobby? The whole weekend he had a dirty white towel hanging out of his back pocket. Is he changing / checking cars' oil levels between arrivals? Yes, I know this is a downtown Chicago hotel, but was it noisy at night!! When we asked to move rooms we were told "no" due to being sold out. When I asked to speak to the GM sometime, anytime, over the weekend I NEVER got a call or a follow up response. When I asked again, they were surprised "she" (the General Manager) had not called! Never did hear. Oh well, again, you get what you pay for!!
| 2 | null |
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