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Friendly American Grill (breakfast room) staff
This hotel is recommendable for upper middle class hotel seeker. Usually room rate is reasonable, room are well equipped and clearn although the buidling itself looked very old. Conveniently located near to subway station and Amtrak etc. We this time particularly were impressed efficient and friendly service at breakfast. All of the staff were very attentive to the guests and food was good enoough. I hope the reception staff level also get be raised to breakfast room staff.
| 4 | null |
I've stayed on three vacations, this time was terrible
I usually recommend this hotel because of past great experiences....this time was TERRIBLE. We initially stayed in a double twin bed because NO rooms were available which was fine we didn't expect to come three days before the time I booked (2 months in advance)...then came time to switch to our initial reservation, to the bunk pod....the first room was on the 14th floor right next to the door/stairway leading upstairs can you say NOISY?! I felt like had been given the room nobody wanted. Now I know these rooms are small but this one was smaller than any other I've stayed in at the pod and the air conditioner was obnoxiously loud. We switched to another pod on the 10th floor which was great very roomy for the bunk pod, what I expected. One morning I was shocked in the shower by the fact there was NO HOT WATER, I understand this can happen but NO compensation was offered when I checked out. The bathrooms on previous stays have been clean but this time I found them to be stenchy and dirty different bathroom breaks during the day/evening, not just on occasion. I have to mention the front desk person (British) was very rude but kudos to the concierge who helped us with directions very nice man....the doorman is too. I am afraid to recommend this hotel to people now because of this poor stay!
| 2 | null |
Hotel is great, location not so much
Having never been to California, we thought staying in Hollywood would be like staying in Times Square in New York, we were wrong. The hotel was much more expensive than the Paris in Las Vegas (where we stayed prior to coming to LA) and it had less amenities. This hotel is also very loud as apparently it doubles as a lounge/night club at night. The biggest disappointment was staying on Hollywood Blvd, nothing like we thought it would be. It was more dirty and run down than it appears on TV with lots of bums and boarded up shops. There's not really much to do around here once you see the Chinese Theater and Kodak Theater. If I could do it over again, I would probably stay somewhere closer to the water.
| 2 | null |
1982 meets 2012
I am a frequent business traveler so my review will be fair given what I have seen. This hotel appears to have been partially updated over the years, but the furniture, fixtures, lighting, and general feel of the hotel still feels like 1982. My overall rating is average.
Pros:
The rooms are large
Climate control is relatively quiet
Fair to good decor in the halls and rooms
Good location
Good parking
Cons:
Housekeeping falls short on every level (Carpet stains, dirty curtains, shortage of towels)
Front desk service is average
Furniture and fixtures are old
Other hotel chain beds are more comfortable
I would stay here again if other hotels are booked, but this hotel is not a favorite.
| 3 | null |
Beautiful, Elegant Hotel Lombardy
We had a lovely stay in the elegant Hotel Lombardy. The hotel is beautiful - from the ornate doors to the long hallways and shutters on the room doors. The rooms are plush and our's had a little kitchenette also. The hotel is centrally located in Foggy Bottom and about 5 blocks away from the White House. It is between two subway stations (about a ten minute walk in each direction). We did not spend loads of time in the room as there are so much to see in DC but the free internet was a nice little bonus. Beware of the minibar - it's very expensive. The doorman and reception staff were very friendly and helpful (they gave us green apples for the road when we checked out :-). Good, pretty affordable valet parking is provided. There are many restaurants in the area. This is our fourth trip to Washington, DC and we always stay at different hotels. I think we might just go back to the Hotel Lombardy next time though...
| 5 | null |
Purdue weekend
Was in town to visit my daughter and son-in-law, and to attend the OSU game with a friend. Hotel was good for the price. Continental breakfast was a touch weak and the TV was older than my daughter. But for the price and its location I'd recommend using it. It's not the nicst hotel in Columbus but it's not priced that way either.
| 3 | null |
The charming Belvedere !!
I recently stayed here with my nine year old son and this place is amazing !! Marble floor in bathroom, dreamy beds ! Exceptionally clean and first class amenities and fittings. The Belvedere is also in a wonderful location. Situated only blocks from Time Square it is also a block to walk to Hells Kitchen district. I would recommend walking to Hells Kitchen area to eat as it is very reasonably priced and some excellent establishments. A TIP : There is place here called the Amish Market and the food here is incredible and very reasonably priced. my son and i used to walk here early evening and buy cooked food and take to our room. Wonderful are felt safe walking around the whole time. I will stay here again and highly recommend.
| 5 | null |
Step in the bed from the door - terrible staff
We were in room 702. The photos of the hotel are nothing like the actual hotel itself - unless they were taken 50 years ago when the hotel was in it's prime. Room was 10x10 and I am being generous with this size. The carpet was filthy. Mattress needed replacing - you could feel the springs in your back. Bathroom sink faucet was dirty and had a dark brown slime around the area where the water comes out. It was very unsanitary being the water is used to brush your teeth. Water is hard to regulate- beware of scalding temperatures. Air-conditioning loud and rattles like a airplane taking off. Window is to a 4 ft wide alley.
Hotel staff was very rude, at check-in and at check-out. The bellman "Raymond" is of no cheer either. Ask him any questions for help and all you will get is a smart-remark. I've been staying in hotels for the last 2 months in different cities. The Mayfair certainly makes the #1 worst hotel I have stayed in. It's not worth trying to save a few dollars to stay here unless you want to be disappointed. It is in a good location, but there are plenty other reasonable choices on the same street.
| 1 | null |
Acceptable at a Good Price
There are many worse hotels in New York, and of course many far better ones, but Travel Inn is an acceptable choice if you find a very good rate online and want to save your travel budget for entertainment. This is a drab and dispiriting hotel, in need of renovation, but overall clean and minimally comfortable.
Room: not overly small for NY; bed is old style hard with poorish linens. Furnishings are average, but new flat TV has sufficient channels. The worst element is the total lack of control over heat/cooling (minimum fan control) and I was glad to be able to open the window.
Bathroom: very small but new enough; hot water always available; lighting good.
Location: Not bad on 42nd/10th Ave., easy walk to several theaters, good subway access within two blocks, several breakfast choices in easy range.
Summary: This is a bargain-hunter's hotel, and acceptable at a low price. I will add that I was travelling alone and felt safe and secure in the hotel and vicinity.
| 3 | null |
Great Hotel
Great location stayed in twin room with double beds (really comfy) room large compared to others i have stayed in on 35th street,microwave,fridge and coffee maker in room was handy tried breakfast once the cost was $16+ however the rest off the stay ate out at various places can recommend 38th street Diner, coffee also available in the lobby during the day really good business centre with 3 PC's, my only gripe about the hotel the elevator you can wait for ever for it to arrive at your floor and from the reception area was so slow,35th street is a great base for everything Macy across the street 10-15 minute walk to times square 5th Ave at end of the street with subway just to right on exiting the hotel all in all great hotel with attentive staff and clean rooms..... a little tip to travellers check out groupon New York for some great deals on eating out.
| 4 | null |
More of an attraction than a hotel...
This place is situated in an absolutely beautiful location. The resort offers many activities and the faciliies are well kept and attractive. The front desk staff was average while housekeeping employees seemed to be ideal.
Our main word to the wise :
The oceanside suites expose you to a tremendous amount of noise from nature. The noise from barking elephant seals never stops, all night long. We just had to opt out and sleep in the living space on the couch since it was further from the noise of nature. This does not apply if your room is not in the oceanside suite section of the hotel.
On the upside, we thought the grounds of the pool area were just picturesque. Use your GPS system if you are not familiar with the area. It is a little tricky to locate.
| 3 | null |
Small but efficient
OK, the pictures make this hotel look a little nicer than it is. Our King Suite was TINY!! But efficient. The great part about staying here is that you're right on Union Square and it was the quietest room I've been in in a long time. The staff was the best and very helpful. Didn't make it to the wine tasting in the lobby, but there was plenty of water and coffee. Anything in this area is going to be pricey, so don't expect the Ritz unless you really want to shell out wads of cash!
Lots of great eateries in walking distance and of course the shops on Union Square. Valet parking was $36 for the day. It is adjacent to the hotel on Ellis St. I believe.
| 4 | null |
Great location, Good price, OK rooms
I did the research on Tripadvisor and I must say it was exactly what people reported. It is within walking distance to all the restaurants and shops, the property is beautiful and well maintained with vibrant floral landscaping, tile stairways and wonderful seating areas. It is a bit of a maze, but this makes the property very fun to explore and if you are stair adverse you can easily navigate the property by elevator. We stayed in building 6 in room #641 top floor at the end of the building, nice size room. The room was dated but the bed was comfortable. Microwave, refrigerator and coffee maker are nice amenities. There was a sitting area with a chair and a small, uncomfortable couch. The carpet at minimum could use a good cleaning, but the rooms really need updating. If you only plan on using the room to crash after a great day of sightseeing this hotel is perfect.
| 3 | null |
Average Hotel
Stayed at the Renaissance Stanford for business. Couldn't get the discounted booking rate for the reserved block of rooms because they indicated they were all sold out. I booked the room anyway after being told it would be $50 more one night and $80 another night (Friday). When we arrived it was late. The room was on the first floor and when we got to the room we went to close the drapes, and noticed we had a pleasant view of the alley and a row of garbage cans. It was too late to go back to the front-desk and get the room changed. You can imagine there was some noise in the morning as garbage cans were being filled or emptied. I called the front-desk to find out if we could get another room; something higher up and quite. A view would have been nice, too. They gave us a room on the 7th floor and told us the room would not be available until later on in the afternoon.
The hotel has a very small restaurant and bar area and no sundries shop. This was a little disappointing for the price they charge per night. The staff was friendly, always willing to assist and the concierge was very helpful when asking for directions or information.
The hotel is conveniently located in the heart of San Fransisco and is very average. It is clean, but the carpeting and facilities are starting to show their wear. Beds are comfortable and rooms are a decent size.
For the price per night, I expected a little more.
| 3 | null |
Great location and value in the centre of Hollywood
Great, quiet location in Hollywood in a cul-de-sac just behind the Kodak Theatre, so everywhere in central Hollywood is walkable. There's also a subway station outside the Kodak. The hotel itself is in a small older style building, so rooms are larger than typical modern structures. Rooms are very spaceous and comfortable, but the hotel has 'basic' feel with, for example, less toiletries than typically provided and almost an atmosphere of a hostel. I wasn't totally convinced about the level of cleanliness. Breakfast room is very small, so it's often necessary to take it back to your room - coffee, tea, juice; bagels; choice of two cereals and strangely, pieces of large muffin cut in two. The Liberty is almost identical to the Celebrity Hotel across the road, which I've also stayed in - I wonder if it's owned by the same people? However, you can't beat the location, free parking and breakfast in the centre of Hollywood.
| 3 | null |
i desperately wish it was better
i arrived at the hotel at around 5:30am after a looong day. just wanted to settle in and get some rest.The man at the front desk was fast asleep with feet up where anyone at front desk could see him. check out was at 12noon but by 9:30, the cleaning lady was knocking loudly on my door to clean. i woke up from my very short sleep and told her 1) check out is 12 and 2) i have late checkout till 1pm and to please not come back till then. This lady was backing knocking on my door every 35 or so minutes till 12pm. each time, she would apologize. when she wasnt knocking on my door and making my stay miserable, she was singing...and the entire floor was noisy as cleaners yelled out to each other. hated it. The place and bed is fine but the people made me feel like i was in my friends mum's overcrowded house
| 2 | null |
Nice place in good locaton
Enjoyed our stay here. Good sized apartment, clean and tidy. Good location near Fishermans Wharf and cable cars. Staff nice, friendly and helpful. Bit noisy at times, but you are in the middle of a city, so use ear plugs at night if you want peace and quiet.
| 5 | null |
It was okay, but I will not stay here again
Maybe we were just snake bit this trip, since most of the reviews on this hotel were better than average. But overall I would suggest to find somewhere else to stay.
First of all, I have stayed at other Omni hotels and they were awesome. I expected the same here. Not the case.
We booked our rooms through hotwire for 96.00 a night. Trip was for my husband, myself and our 3 yr old. I called ahead of time to make sure we could get a room with a king size bed and pull out couch for the little one. Girl on the phone said we were booked for a room with two double beds and she could not fulfill my request without charging extra. When we got there the beds were not even queen size. They were truley small double beds....very uncomfortable for 2 people. My husband went down and asked if we could get a king size bed room. They changed us for free to a king size room with a small (twin size) pull out couch. That was great.
Next problem....no air conditioning. The first night our room had no air conditioning. That morning they promptly came and checked it out and then sometime in the day fixed it. The repair man said the manager would give us a call. Never got a call or any compensation for the broken a/c.
Third problem...elevator broken. We were on the 3rd floor and day 2 of our 4 day trip the elevator in our part of the hotel died. Hotel is divided by the parking garage and it took us forever to figure out how to get across and to our room. The elevator was still broke when we left and the stair wells have no air-conditioning.
Fourth problem....the hair dryer in the room was horrible and pretty much over heated, started smoking and almost caught on fire. They again promptly brought up a new one.
As far as the rooms go, the hotel is very old and in a historical building. There was no air conditioning in the hall ways or the elevator. The beds were very comfortable, but the rooms were kind of dark and gloomy. We were on street side and the traffic noise was very loud on the 3rd floor. It was in a good location on the river walk.
Overall, I would suggest to find somewhere else to stay. I am very disappointed that we received no compensation for the inconvience of no air conditioning and no elevator. There are too many hotels that out class this hotel on the river walk to stay here again.
| 3 | null |
Location, Location, Location!!!
When you are in New York and you want to go places and you want to be healthy and reach those places by walking this option is definitely one to be considered.
The hotel is right by Time Square which is basically the centre of Manhattan Island (49st). It is right in front of The Broadway Show Chicago.
I don't know if the hotel is new and that is how the Building itself got like kind renovated but you can still see some sings that the hotel is new. But honestly that is something that it should not even be mentioned I am just saying it here in case some one reading this is a peaky one. The Time hotel seems that has been renovated in a modern-retro style and it is very much of my taste.
Good things to be mentioned is the air condition is good and necessary, the bar area is nice and cosy, the staff is friendly and assertive in what they recommend. The room is not overly big but it is enough for what you need if you are going with someone else.
They have a nice extensive menu for room service that comes from the Italian Restaurant in the first floor.
Overall I recommend this hotel for the location and if you are looking for a good nice not spectacular hotel this will be good for you.
All the best enjoy your travels!
| 4 | null |
Completely below average
I was very excited about my reservations at a hotel on the river. However, upon arriving at the Wyndham, I was very disappointed. The hotel looks deserted and is very old. The first room I checked into was in the back of the hotel and it seemed very unsafe, as I was the only person on the floor and on the backside of the hotel. I requested to change rooms, and was moved to a better location. The rooms are very outdated and dust and mole cover several crevices throughout the rooms. The bathtub had rust stains that were so obvious, my 2 year old refused to take baths stating, the tub is dirty". During our 2nd day’s stay, while being the typical curious 2 yr old, my son opened the dresser draw and found a collaboration of intimate lubricants etc... I spoke with the front desk clerk who was very apologetic. He had someone come dispose of the items but housekeeping should have noticed and thoroughly cleaned the room after the last guest departed. The rooms consist of older box televisions and the toiletries are very cheap lotions and soap that has no smell nor does it cleans well. The breakfast buffet was over priced for the quality and variety. I order an $8 dollar mixed drink from the bar that seemed to be loaded down with limejuice to cover up for the lack of alcohol.
.
| 2 | null |
Traveling in business?? Its not about the views
Its amazing how traveling on business, my requirements change completely. Luxury to me is about practicality, simple, easy check ins and out and getting a good night sleep.
Great deal offered to me by Travesse.com got me the higher rooms, so I did not feel the noise of all the conventions, free wifi and breakfast at a better rate than you can get elsewhere.
Location, perfect - for business
Rates - great for business
Breakfast - fantastic, but VERY expensive (or is that just San Fran?)
Bed - super comfy
Overall, I cannot fault this hotel on anything and would recommend to any business traveler coming to San Fran.
| 4 | null |
Never again! This should not be a Hilton
Great location and nothing else. I expected something special as a Hilton Diamond member. The room was very small and had few amenities - no refrigerator, no microwave, and the water pressure was poor. Just a very expensive mini-bar. Worse - there was no business center to print documents or do work, at least not associated with Hilton. We were directed to an expensive "executive center" a block away. Parking is $47 per night - it's often cheaper to rent a car each day and return it at night. I expect to pay more in Chicago, but don't expect to get much less. Finally, the hot tub was broken and each day we were told it would be operating the next day. The restaurant was expensive with very dull food. I think Hilton should sell this mess to Motel 6 or Super 8.
| 2 | null |
Not good for travelers who need to eat after hours
This review focuses on 'after hours' room service/food options (which is important to me as I work nights when I travel and have no chance to eat dinner). I choose my hotels based on this. The Westin San Diego's web site stated that they offer after-hours room service. They do offer a bit of food. But the "menu" is VERY limited and food is pre-made earlier in the day (see photo of menu): Cereal, fruit, 2 sandwiches (ham & swiss $12), baby greens or Caesar salad (w/chicken $18), lasagna ($18), ice cream. That's it. Also, San Diego does not allow wine to be delivered to your room after 11pm (what!?). The Westin San Diego's bar closes at 11pm BUT their web site says 12:00pm close time. Will need to stay at another hotel next San Diego trip.
Additional: rooms nice/basic/clean. Staff friendly and professional. Great location. They went to the wrong room and did not deliver my salad (mid-night) - but comped it due to this. Nice gesture.
| 3 | null |
Not worth the price
Room was clean, but not up to par for location (pd $320). A/C was not working correctly. Was sent an email encouraging us to order "upon arrival" snacks, so we ordered a fruit plate and other snacks. Was told that the "....order didn't arrive" so nothing was waiting for us. Spend the extra $50 to be in Times Square or go to the Marriott, which is always consistently high end.
| 3 | null |
Fantastic!!
Loved every quirky aspect of this hotel, stayed 4 nights and was sorry i didnt stay longer.
Room was a good size, hotel was very clean and relaxing. Bed was comfy, easy check in and out.
Room had everything needed for an enjoyable comfortable stay in the big apple.
Staff encountered were very friendly, helpful, informative and couldnt do enough for you.
Dont hesitate to book this hotel you wont regret it.
| 5 | null |
Great location but levaes a lot to be desired
I recently completed a two night stay at this property in a corner suite (X04 units) and was slightly disappointed. I came in excited to try this new property and the unique pied-à-terre styling after many great stays at other Hyatt properties including the two nearby Andaz locations and Park Hyatt locations worldwide. Upon arrival, the front desk area is incredibly small without any real space to wait or desk to speak of. Check-in was fairly efficient although no assistance with my luggage was offered.
The room was fairly well laid out with a separate living and sleeping area. I found the room to be adequately sound proofed despite the fact that the bedroom is all glass. Bathroom was disappointing especially the weak shower pressure. Living area had a unique kitchenette with microwave, honor bar, Nespresso machine, Fisher & Paykel drawer dishwasher and a display of eight overpriced mini bottles of cheap wine.
The second floor contains the Lexicon Lounge which is the heart of the hotel. There is an espresso machine and water available around the clock and that's about it. Mini muffins and petite pastries are available in the early morning in limited quantities, hard pretzels and assorted cookies in the afternoon and cheese in the evening. Not quite like the Andaz with complimentary wine, juices and other refreshments available around the clock. The fitness center is adequate and contains treadmills, recumbent bikes, and ellipticals (all Life Fitness with integrated LCD TVs) and a combination unit in the adjacent strength room.
Overall I was disappointed with this hotel and will stay elsewhere in New York. It's worth noting this property is a category 4 in Gold Passport (unlike other NYC properties) so it may be a good value for points redemption or annual Hyatt card free night award.
| 2 | null |
Location, Location, Location
What can I say about the Radisson Fisherman’s wharf? Well it is a stones throw from Pier 39 right in the heart of the tourist centre and the room I stayed in you could see the Golden Gate Bridge (just lol). Been a Radisson you know what you are going to get and that is a solid quality hotel, nice room and good service and this hotel doesn’t let you down.
The hotel itself in appearance from the outside is pretty unspectacular but this place really is all about location. There is an outside heated pool and a lovely fire pit (shame there is no bar) which we spent a great evening sat round chatting till the early hours.
Personally I prefer to stay up at Union Square with the hustle and bustle of the city rather than the tourist trap that is Fisherman’s Wharf but if you do want to stay in this part of San Fran then the Radisson will tick most of the boxes and is in the perfect location.
| 4 | null |
Great hotel in great location
Del mar is jewel of a location. So close to Torrey Pines gorgeous beach. This hotel was great - with a wonderful pool, plenty of parking, and a couch in the room. And a very convenient strip mall super close by. We really enjoyed it. The cons are that the rooms didnt have fridges and breakfast was not included which I expected of doubletree. Also the cleaning folks were a little stingy not leaving all new things every day. But the pool and hot tub made up for any issues, it was a fantastic pool.
| 4 | null |
Buyer Beware
Just got back from a one night stay here. Got to hotel at 11:00am. Room wasn't ready (I didn't expect it to be) so we dropped our bags and went off for the day. When we got back to hotel the front desk clerk gave me the keys (he was extremely rude and stand offish).
The room was DISGUSTING. Dirty pistachio nut shells next to bed. Bed looked like it was just slept in, dirty pillows . . . . I called front desk, they said to come down. Front desk clerk (different from original) told me hotel was sold out. I could either wait and have room "re-cleaned" or accept a lower level room as it was all they could do. I asked to speak to a manager. No manager ever spoke to me. Clerk went in back room, came out and said they had one other room but they weren't sure if it was clean as it was not appearing in their system. I wanted to ask for a refund and go down the street to the Sheraton (where I had stayed before and knew it would be clean) but agreed to look at this room. The beds were at least "made up" and since I had my two nieces with me - we agreed to stay. Room was dirty - stains on rugs,walls,tub.
There are so many better hotels in the area - DO NOT WASTE YOUR TIME OR MONEY ON THIS PIT!
| 1 | null |
For 250 a night, really?
It's pretty depressing to see what you get for 250 a night in December:
- there is no a/c, the room is 80 degrees, hot air only or turn the fan off and sweat
- come back at night to find the cleaner left a trash bag on the bed full of tissues and coke can, god knows what else
- the bathroom shelves are falling off the wall
- the bed has a serious slope to the south, find me a spirit level!
- every piece of furniture is dinged and beaten up
- the wardrobe is literally six inches wide
- all night noise for the floor above, sounds like they are having a machine convention
- I swear there is a dog barking in the room next door
- bathroom grubby and tired
On the plus side, the door opened and closed, and the toilet flushed.
| 1 | null |
Can't get much worse
Location is good, but that's all. No cooling on warm fall or winter days, have to open the screen less window. Dirty, nasty, circle of hell.
| 1 | null |
Only thing good was the location
If you plan to stay here, be ready for broken air conditioner, musky smells, dirty bathroom and dirty towels. The only thing good about this place was its location. Our family booked a total of 4 rooms. As soon as we got into the room, there was a musky smell. This could have been due to the hot weather but it made it uncomfortable in the room. The bathroom was dirty. Mold all around the seals in the bathroom. The carpet looked like it hadn't been cleaned in a while. The air conditioner was not working. The first time, someone came to "look" at it and tinkered around..."it should be working now". The next day someone was supposed to come...room never got cold. Finally the third day a tech came and said the control was broken. They will have to order a part. I suspect the air has still not been fixed in that room. All the rooms had a mold bathroom. One of the bathrooms had a missing soap dish in the shower and the remedy was for them to cover up the hole in the wall. The towels in the room were dirty. They had stains on them and dirty fibers. One time when housekeeping came to clean...they also forgot to replenish the towels. We picked this hotel based on all the reviews but I must have been staying at a different hotel because I didn't meet any of the "awesome" guest service people that worked there. I had family that stayed here before and said when they stayed on the other side it was much better but then that was a few years ago. They mentioned that the higher floors were much better. So try not to get the floors between 3-8.
| 2 | null |
Not awful, but not great.
I would recommend this MOTEL if you're staying for 1 or 2 nights. Any longer stays would not be comfortable in the economy rooms. The motel is in 2 blocks of buildings, so walking to the main building through the street was a chore. The location is very industrial & didn't feel like we were in San Diego at all. The rooms face a busy main road across from the major highway & a construction company. The traffic noise & construction noise were terrible, even at night. Our toilet was running all night. Slamming doors kept us up. The fan & a/c unit blow so loudly, it sounded like a helocopter was landing. The economy rooms don't have a fridge, so we had to use the one at the main building. Walking by the main road at night didn't feel safe. The shower stalls were very inconvenient, with no place to put any bath products other than a tiny bar of soap let alone shaving. Women be aware that there is no space to put anything on the bathroom vanity & horrible lighting to apply makeup & get ready. The continental breakfast offered a good variety, but nothing fascinating. 3 types of cereal, pastries, juice & coffee, brown fruit and a waffle maker.The worst part was that my earrings went missing the 2nd day. I know I placed them on the small vanity near the bed the night before. We had our room cleaned that day & when we came home they were gone. Without a safe in the room, it was very annoying to pack up ALL our valuables everyday & lock them in the car while siteseeing. The front desk manager was polite about asking housekeeping & checking the vaccums. The next day when she told me they didn't find the earrings, she was very condescending and it didnt seem to care. For the $100/night - you would expect more. This was Motel 6 quality, so for the value it should be $40-50/night.
| 1 | null |
Labor Day stay
The beds and pillows were wonderful! The gift pack of goodies was also a welcome surprise.The location was also good for us. The only thing that was questionable was the fact that all the hotels around us, charged less per night. Our stay for the 3 of us was $250 a night after all the extra charges, such as parking, taxes and tourist charges were added on.
| 3 | null |
Fabulous hotel
Wonderful experience! Clean and quiet rooms, friendly staff, unbelievable spa/sun deck, great food and awesome rooftop bar. It was the little things that made a big difference too--mini hand sanitizers in the room (nice to take out into the city with us and often replenished by the time we got back for the day), free bottled water to take with us, turndown service with a bucket of ice and my glasses and book next to the bed stand was a nice touch, and my husband bought flowers and there was a vase in the room to use too! We got a summer deal through Expedia--3 nights and 1 airline ticket (husband coming in from different city on business) for $1200. This included free internet, $50 hotel credit and 3 days of breakfast (up to $90 each day). Wonderful. And the rooftop bar was splendid--nice bartenders, great ambiance and terrific view of the city. It'll be hard to stay anywhere else in Manhattan, but I'll always check the Peninsula first to see if we can afford again. A perfect weekend of sightseeing and relaxation.
| 5 | null |
Beautiful views, great location... not great hotes
Hotel lobby is beautiful! My first room smelled soo bad we couldn't even walk in. (smelled like wet clothes left too long in a washer). The Check in staff were VERY unfriendly and not very helpful. They were pissy about changing rooms. One guy tried to be nice and helpful but everything was significantly messed up. They put a hold on my account for a lot more than they said, even though there shouldn't have been any and bill was pre-paid. (took a week to come off account and really restricted the trip) They promised all these points and added me to Hyatt Gold, but nothing is showing up. Food was great but very over-priced.
Not worth the money
| 2 | null |
Would stay again
The hotel lobby was not clean and the room was not clean either. The lobby furniture was outdated and dirty. The room was the same. The furniture in the room and the curtains.were dirty. The bathroom was clean. The hallways smelled like cigarettes. The place looked light a hotel frequented by construction workers or truck drivers. It was a short lay over for us about eight hours, so we thought we'd go a little economical but what a mistakes. Maybe it was just the room we had but I doubt it.
| 2 | null |
Never Again
We have stayed @ this Doubletree for the last 4 years during the Quail Hollow Golf Championship. The 1st 3 years were a very positive experience and what one would expect from the Hilton brand. This year, however, the experience was negative from beginning to end and cannot be blamed on the renovations. The staff at the front desk were disheveled and gave the bare minimum of service. The lobby and room we stayed in were shabby and not clean. The shower curtain had mold and the door to the balcony had had the lock broken off the hinges. The Golf Channel had been blacked out even though I would venture to say 90% of the people staying there had come for the tournament. We were told it was available in the Bankers Lounge. The past 3 years it had always been available in our room. This year the channel was there but no picture/sound. Finally, there was no coffee in the morning in the lobby for guests. Of course it was available for purchase in the cafe after 7:00AM I travel to dog shows and have stayed in many low end hotels because of traveling with a show dog and I have never been in a hotel no matter how low end that did not have morning coffee for its guests. Never Again! EWinter, Earlysville, VA
| 1 | null |
Great hotel at a great price
Top class hotel in a really vibrant uptown location, close to the L Train. The Days Inn Chicago far exceeded our expectations and the staff were more then willing to go above and beyond to assist you. The room includes a free continental breakfast which is somewhat limited but it's free!
If you can, try and request a room at the back of the hotel. We stayed on the top floor facing the street (Diversey) and it was a bit noisy with sirens going up and down all the time; it didn't disturb us however if you are a light sleeper you might have an issue.
| 5 | null |
Good location if you want to shop 16th Street Mall
The hotel is nothing to brag about...I have stayed at much nicer. When we walked in to our room it smelled like sewer...then all night we heard the elevator going up and down, sirens outside (which I understand is indicative of being right downton). On the positive side we were able to get a great price for the room and being on the mall is very nice. The Westin does boast the Heavenly Bed which is very comfortable. Also, if you like to skate the rink is right outside the door. We most likely will not stay here again. The Hyatt at the Convention Center is right down the road.
| 3 | null |
Impressed
This is the first time I have ever written a hotel review so bear with me. I totally fell in love with the hotel, the location, decor, architecture and the hotel staff. It was my first trip to San Antonio, so the city's ambiance also added to the euphoria. What I really liked about the room was the modern decor and the quality of the furnishings. From the lighting to the leather sofa and the expansive desk. It also didn't hurt that my room overlooked the river. I got a great night's sleep. The bar and open area in the lobby was very comfortable. We unfortunately did not get a chance to eat in the restaurants, but will do so on my next trip. I highly recommend this hotel, whether on business or on vacation.
| 5 | null |
Great location but the hotel needs a remodel...
Our family stayed here 3 nights for a leisure trip to San Francisco during the week of Thanksgiving. We have stayed at the St. Francis several times over the years. It is an iconic hotel with lots of history and is very convenient to many sights and shopping. We have always had a great stay here except for this trip. We have usually stayed in the older part of the hotel but based on other reviews, we asked to stay in the “newer” tower because the rooms are said to be more upgraded and the wait for the elevator is shorter. What a disappointment. We stayed on the 8th floor in a room with 2 double beds. While the room was a little larger than similar rooms in the older building, the carpet had stains, paint was chipping off the door in the bathroom, the shower didn’t work properly, and we could hear our neighbors in the adjoining rooms because the walls were so thin. Another issue was the elevator. They are glass elevators on the outside of the building which would normally be a cool ride but it rained one of the days we were there and the roof of one of the elevators we rode was actually leaking (significantly). I mentioned it one of the people at the front desk and they apologized and said they were aware of it. You would think that if they had a leaking elevator, they would shut it down. If it weren’t for the location, I’d probably give the rating a two. It is sad to see the St. Francis becoming so run-down.
| 3 | null |
Great total experience and value
I don't write reviews. And personally, can't stand NYC. But I was up here with family and found this hotel. It's a Wyndham property so that's part of the explanation. The rooms were a good size. Modern. Clean. In the price range, it's definitely one of my better hotel experiences in NYC.
| 4 | null |
Great hotel with a few hiccups
This was overall a great hotel in a prime location. The bed was amazingly comfortable and I slept like a baby. The staff were very friendly and helpful. As others said it is a small room but this is standard for Manhattan hotels. There is free bottled water which is nice. I would have given it a higher rating but there were a few snags along the way.
1. As soon as I came in my room it reeked like cigarette smoke, and I had booked a non-smoking room. That said, I called down to the front desk and they were happy to move me into another room which took a few hours to prepare.
2. The room was cold and the thermostat didn't seem to work.
3. I ended up having to work overnight on my last night, and when I asked for a late checkout so I could sleep after I got back in the AM, they charged me $40 to move it up to 3pm. Most hotels do this for free, so that was unfortunate. Furthermore, I notified them in advance of the late checkout and put a 'do not disturb' sign on my door, but the cleaning staff still came in and woke me up. Normally that wouldn't be a big deal, but if I'm paying $40 to sleep a few hours it was pretty aggravating to have it disturbed.
I feel like my problems were just unfortunate coincidences that nobody else should expect to see. I would still recommend this hotel to others as I'm sure I just got unlucky. If I ever get a chance to come back to NYC for pleasure purposes I'm sure I will be happy to look up the Jewel again.
| 3 | null |
Hilton Club - Nice Place in the Heart of Midtown
Select floor at the gigantic New York Hilton are dedicated to the Hilton Club. The Hilton Club offers the standards and kind of room you'd expect from a Hilton with the added convenience and service of a dedicated club room - serving a nice, light breakfast, snacks and drinks. The club is staffed with pleasant, knowledgeable personnel to assist with front desk and concierge duties. Rooms were last renovated in 2008, but still in good shape. Great Midtown location. Hotel accommodates large groups and conventions so elevator / lobby traffic can be heavy.
| 4 | null |
The big BUT...
Yes this Hotel is convenient to all Public Transportation. And yes it is in a central location. BUT...the San Francisco you get directly outside the doors of the Hotel is disappointing. 6 blocks south and it is a different world. I didn't go North, but I hear the Castro isn't bad. But right where the hotel is...it's a bit sketchy.
To be fair, I stayed only one night with my Fiancee. But I found this hotel to be a mixed bag. When I first walked into the GORGEOUS lobby from the shabby world outside their doors, I was impressed. BUT...I also noticed the sound of a phone at the front desk ringing, and ringing, and ringing. As I stood in line, waiting to check in, I noticed the Bellman taking an extraordinary amount of time offering advice and ideas to a couple just visiting. And the front desk clerks were dutifully checking in the guests in line. But this is why I say it was a mixed bag. That damn phone kept ringing, and ringing, and ringing. I didn't know who was on the other end of that line, but I felt for them and hoped I didn't have to call the front desk during my stay. I appreciate that they were focused on helping the guests in front of them, BUT answer the phone. Can you not do both? Are you not allowed to? 5 minutes it rang, and I am not exaggerating. Then it was picked up and placed on hold. A minute later, it began ringing again, in double time, to indicate that the person on hold had not gone away. And still they kept checking people in and ignoring the phone. It got to the point, that when I arrived at the front desk, I was praying they would tell me to hang on one second, so that they could deal with the phone. They did not. I wanted to ask, "Do you want me to get that?"
Finally, they ended my misery, and the person on hold. The clerk politely picked up the phone and apologized for the wait. Then answered their very minor question. The Wi-fi was out and was being reset. That's all the guest wanted to know and all they had to say.
As for the room? The bed was clean. The towels were clean. The room was clean. Shower was clean. BUT, it is dated. The beds sagged throughout the night until you finally touched the floor. On this I am exaggerating, but not by much. The towels were the thin kind you find at motels with numbers in their names. The furniture was too new to be antique but not old enough to be quaint or nostalgic. It was just old. There was nothing wrong with the room per say, it just left you wishing for more. More new or more charming or more yesteryear but not what it was.
If what you want is a clean room to put your bags in, shower in, and sleep in, while the rest of your day and evening is spent out in the city, then this place may work for you. But keep your expectations tempered.
This hotel is right on the verge, it could be quaint or it could turn into a dive. I have no idea which way it is going. But next time I go to San Fran, I will spend more to get more. At this hotel, for what you pay, you get exactly that.
| 2 | null |
Unconcerned Staff - filthy floors NOT WYNDHAM Standards...
Had I not been to Wyndham hotels before, I'd never go back...
First, I am a 62 year old lady and my arm got stuck in the elevator, and I told the front office... they were NOT concerned about me getting hurt, they were only concerned about the elevator. I have a huge bruise on my left arm where the door closed on me and I had to jerk it out. As we enterred and left the elevator after that we always warned folks, and there were several who had also had the door shut on them...
Second, the carpets are so badly stained in the halls.
Third, the ice machines are out on most of the floors, and you had to hunt for one that works - the one on the first floor does work.
Forth, they did not leave coffee for the in-room coffee pot, and we requested some, which they never did bring... did the same thing the next night, we did go get some... (we were 3rd floor - had to go to 1st floor to get it)
Fifth... the halls had no ac, except for the lobby... hot and stuffy going to and from your rooms.
Sixth - First NON SMOKING ROOM they sent us to smelled of smoke... Second one was great & we stayed in that one our entire stay.
I do not plan to go back to this hotel.
| 2 | null |
Westin Staff -
The property itself was not a good experience. The only thing that made this stay enjoyable was the visit to the lobby bar. Melissa Metroka was the only person who made our stay enjoyable! She provided beyond excellent service!! She was friendly, remembered us when we came in and made wonderful suggestions! The Westin is EXTREMELY lucky to have an employee like Melissa Metroka!! Every other employee we encountered was rude, with no sense of customer service, and this includes the management staff. The Lobby Bar is the only place I would go for food and beverage at the hotel. The restaurant staff was not interested in service or being friendly until the manager walked into the room. Then they wanted to be nice. The front desk staff, never have I seen such a rude staff, including the manager Stephen Kelly. Thank you to Melissa Metroka for making this part of our trip enjoyable!!
| 1 | null |
Not too great !
This was a an anniversary trip for wife and me. It was dissapointing. When we arrived the room was like an oven and the TV did not work. I called and they sent maintenence and fixed the TV.
That night the room was hot and then cold all night long. The next day we went out for the day and left information about the AC. We returned about 2:30 PM to find that the room was horribly hot and housekeeping had not been there. We called and they sent maintenence and housekeeping right away. The maintenence "technician" gave me a lecture on how a chilled water system worked. (Something I've all ways wanted to know), and left with instructions " If you want it to be 72 degrees, you must put the thermostat on 62 degrees. Silly me, I should have known that !
That night, was a repeat of the first. First HOT and then Cold but never comfortable.
"Free" drinks and "free" breakfast" were nice; could be though we may have paid for them through the expensive rates and parking fee.
This is a lovely place in a nice setting. Too bad the lack of attention to details negates much of its appeal
| 2 | null |
Typical clean Marriott hotel but becareful of the Interstate noise
This clean two room suite is fine for travelers on a budget. It was clean, had free internet, free breakfast, and nightly cocktails. The front desk staff was great. Be sure to request an interior room away from the interstate. I was there two nights and several times each night I awoken to traffic noise.
| 3 | null |
Extraordinary looks, primitive rooms
A truly beautiful lobby, a marvellous diningroom, laid out with exquisite tatse (british) , darkwood panelling with brass fittings everywhere. What a dissapointment to open the door to our room...
The hotel was used as city hall from 1912 to 1915 and we must have lucked upon the office of the assistant to the assistant undersecretary... The two closets turned out to be one closet and a bathroom. My wife however did make a point of noting the beautiful drapery in front of a window that looked out on a flat roof with AC outlets and a grey wall. Breakfast very good but a la carte and expensive, but that was mitigated by the beaautiful room. Tea was $4 a pot but of fine quality.
Even though nobody was intimidating in any way, my wife was somewhat uncomfortable by the many homeless people around.
$40 for overnight parking, gives you pause for thought...
| 3 | null |
Service needs A LOT of work!!
Me and my family recently stayed at this hotel for about 3-4 days. Not the best of stays. Maybe it was due to the fact that the entire place was full during our entire stay. After the first night, our room keys had been deactivated because the front desk had us down for one night, although our reservation (which was made months in advance) clearly said 5 nights. This was corrected quickly. However, my room was never cleaned other than towels being changed out. The one time the room was "cleaned", housekeeping only made up one bed in our two queen bedroom. The trash was never emptied, and the tables/desk stayed dirty with empty water bottles and napkins because the trash cans were overflowing.
They do have free breakfast in the morning. This stayed busy from the time it opened until after it was closed. This wouldn't have been so bad unless you were lucky enough to be stuck in a line of people trying to check-out, check-in, or complain about THEIR rooms not being cleaned to the ONE person at the front desk who had to handle all of this on top of answering phones.
My dad was basically accused of lying about staying in a room that he had been in for two days when his room key did not work for the SECOND time during his stay. The front desk clerk actually told my dad he wasn't in that room, and that it was "Mr. Johnson's" room. The clerk then proceeded to walk my dad to his room to prove him wrong. After knocking on my parents door while my parents stood in the hall and watched, he quickly saw that he was wrong and well... how would YOU feel in that situation.
Long story short, maybe we came on a busy week, but that doesn't mean a business should cut corners on service. If anything they should be stepping it up or letting their guests know whats going on so that we're not wondering why such a nice place is handing out crappy service. Decent rates, but get it together at the front desk and train your housekeeping staff to actually clean the rooms. Never stayed at a hotel where I had to request someone to clean my room every day I was there.
| 2 | null |
Adjustable
This Embassy Suites was undergoing a facelift, and the inherent problems that come with that. Nonetheless, the staff was on top of, very courteous, helpful, and when there were the expected minor problems, they compensated. Good location, easy to the freeways and a short 2 miles into downtown.
| 4 | null |
Absolutely Great!
Truly friendly service, excellent facility, wonderful location, comfortable efficiency apartment-style room. What more can one ask for? Reasonably priced in comparison to the options on the other side of the river in Downtown, yet a very pleasant stroll across to all of its sights and (bonus!) right near all the dining options of the North End. Our room looked out over the USS Constitution and the lovely marina next door, and we could easily look across the narrow river to the North End, with Old North Church at its apex. A great view! We even took advantage of the indoor pool area, which our young son adored.
We stayed on Labor Day weekend, and even during that busy time the staff was warm and welcoming, the breakfast was varied and plenty. I'm pleased to recommend this hotel to anyone, especially those traveling with young children!
| 5 | null |
The Marten House Hotel
The Marten House Hotel is awesome!! We stay there every year For the Brickyard weekend. Its clean, nice, and everyone is so friendly!! I recommend this hotel! Nice indoor pool, vending near by the pool. Friendly front desk staff, always with a smile. Maid service very nice. If you are going with friends or family they have suites for your convenience. Some Suites also have kitchens which is great!!
| 5 | null |
Hotel George / Family Weekend
The kids had fun on the Wii, the rooms were clean and the staff very friendly and helpful....Wonderful experience. We would definitely come back to Hotel George and / or try other Kimpton hotels.
One small thing I wish we had was a microwave in our room.
Thanks and have a great day.
| 4 | null |
Horrific!!!
This scam of a hotel took $240 off my credit card without telling me they were going to do it. When I noticed that the money was missing and called, they said it was in case I watched any movies. First they told me I would get my moneyback after 5 to 10 days, then they said 7 to 10 days. Apparently, the desk clerk was supposed to inform me they were taking the money. He did not! The rooms are dingy, my sheets were filthy and looked like they hadn't been washed, the bed was hard as a board. I will never, ever stay here again.
| 1 | null |
Nice place but a little run down
When 80,000 oil people descend on Houston for 5 days, hotel accommodations are rare! We were fortunate enough to find 2 rooms here and booked on-line ($69.95) ahead of time. The hotel is close to IAH and has complimentary shuttle service. This was the *much* better option than driving north to IAH (from Seabrook) during morning rush-hour traffic.
The front desk staff and morning driver were very very nice; the evening driver - not so much. He was 20 minutes late picking us up.
However, the rooms were quiet, breakfast is included, the rate was reasonable (for a last-minute booking). My bathroom floor could have used a good scrubbing, but again, the place was nice enough and I was thankful for a quiet and clean place to sleep!
| 3 | null |
close to Time Warner
The event I attended was at Time Warner so it was great to be so close. Be aware there is a $15 per day charge to park. Rooms clean and comfortable. Staff very friendly and helpful. I would stay here again.
| 4 | null |
Paradise Point Resort and Spa San Diego, CA
The grounds were beautiful! But, I was disappointed in the room, it really needed to be modernized, furniture was old, bathroom was very small for a family of three. The staff was great, very helpful and courteous. The restaurants were also great. It was a bit pricey but the views were fantastic. Both my niece and I had massages at the spa, loved it! Rented bikes, took a boat trip, went to zoo, all in all, loved San Diego.
| 4 | null |
Would give it above average but below very good...
Stayed here recently for three nights. Two of the nights were a Friday and Saturday - forget about trying to sleep. We were woken up several times the first night with yelling, music and banging coming from the room next door. Security needed to come (which they did promptly). The second night, we were woken up in the wee hours of the morning with people yelling and carrying on exiting the hotel from the "side entrance" from the cub. The amount of noise was loud enough to carry up to above the 6th floor. You would think one of the employees down below would have made sure it was "toned down". The room itself was comfortable and clean but extremely dim even with all the lights turned up. We will be visiting the city again in a few months - not sure if we would stay here again.
| 3 | null |
central location
a great hotel in a very central location.The breakfast is all you need to start your day off and the evening drink and nibbles is a real treat.
The staff were friendly and helpful and always available if needed.
The room was comfortable and where we were nice and quiet
| 5 | null |
The right way
There's a right way and a wrong way for a business to handle a mistake. Everyone and every business makes mistakes; it is how they handle the mistake that demonstrates their ethical quality. During a recent stay at Crowne Plaza Charlotte, a dessert I had in my room was spoiled in its middle, not obvious from the outside. It made me quite ill and I could not leave the next morning as planned. After informing the hotel of the problem, every staff member I spoke with in the kitchen and at the front desk fully accepted responsibility, expressed genuine concern that I was OK, apologized, and offered some way of making amends. The General Manager called me as well to apologize and was very kind and generous in dealing with me and my situation. I could not have been treated any better. The Crowne Plaza Charlotte knows the right way to handle a problem. 5-Star treatment through and through.
| 5 | null |
The worst in 35 years of business travel
I am president and COO of an NYSE publicly traded company who travels extensively. Never have I had as horrible an experience as at the NY Hilton. When I checked in the room it stunk. I went into the mini refrigerator and found putrid meat and other waste that was left in the room from a previous guest. There was also no room service menu or other material in the room. I ordered room service and when I was finished I called THREE times over 7 hours to have the trays removed from the room. I returned to the room after dinner at 11:00 pm to find the trays and room service cart still in the room after three requests. Frustrated after all the problems, I called the front desk but was hung up on.
No way I would stay here again. Rude personnel, horrible service and no responsiveness to guests. A total disappointment. I tried to get. Manager but was prevented from doing so from a young, inexperienced person. Just a terrible experience
| 1 | null |
Pleasant business hotel with friendly staff
Stayed two nights while on business. The hotel was within walking distance to my trade show at the convention center.
The lobby of this new Starwood property is very grand especially for a Sheraton. The decor is tastefully bland as are the rooms. My room was clean and just big enough for my limited needs but my "sweet sleeper bed" was quite lumpy as memory foam mattresses tend to become very quickly. I do wish Sheraton could be part of the heavenly bed program.
The District restaurant was excellent! I ate in the restaurant for breakfast and lunch while I had dinner in my room.
I must say the best part of the stay was the well trained and very friendly helpful staff!
I would stay again.
| 4 | null |
Good place to stay in Washington
Booked in here for 5 nights as attending a convention. Situated literally just around the corner from the White House and convenient for all the main tourist sites. Very welcoming, helpful staff. Large room, very comfortable bed, and the room very quiet. All the usual facilities you would expect in a hotel this size. Bottled water was provided to the room every day, but there was no in room coffee maker, hence the loss of "one" point. A very minor criticism, however. I didn't eat at the hotel so can't comment on the food. Quite expensive, but I think that had something to do with the large convention I was attending. Would certainly stay here again if in Washington.
| 4 | null |
Nice Hotel, Super Location
Stayed in The Roosevelt Hotel last weekend, 16th to 19th of November, having read some mixed reviews on this site we were pleasantly surprised with what we found, reception and lobby are massive and really grand, there are 6 elevators there so you wont have to wait long to get up to your room, our room on the 6th floor was huge by any standards and especially for New York, Ok the decor in the bathroom was a bit tired but how long do you plan on staying in there.
Best of all about this Hotel has to be its location, on Madison and 45th Street its just a few minutes stroll to Times Square, and all the hussle and bussle that makes New York so great.
Would definately recommend The Roosevelt Hotel and will hopefully stay there again.
| 4 | null |
Think twice
Stayed here on 3/21. Area is TERRIBLE. Appears that many "locals" stay here.
Staff was VERY nice, room was not the cleanest. I was told later by someone that lived in Charlotte that we were lucky we got out of that area with our lives and or valuables!
| 2 | null |
Affordable luxury
The service was wonderful, the rooms spacious, beautiful carpeting in hallways, elegant armoire inside, soft lighting was a plus. Certainly, the bathroom remodeled in 2012, but clean and large! Beautiful historic detailing, comfortable bed and bedding! What a great view and perfect experience!
| 5 | null |
Couldn't get out fast enough
Although the staff was nice and efficient, the room we were given was not great. We were traveling with our dog, and this was the only place on our 2 week trip where I felt like we were given a "dog room" that was not cleaned in the same way as a regular room. This was probably not the case, but it was not a good room. It smelled funny the minute we walked in, sort of moist and mildewed. The beds were comfortable, and the room had modern furnishings that were nice, but I found a large dead bug of some sort (cockroach?) lying next to the tub. That kind of freaked me out, but I reassured myself that at least it wasn't alive, right? Well, an hour later, I found a live one in the same place. Squish. My son found one in his bed later on that night, also alive. Thankfully, he didn't tell me until after we'd checked out the next morning or I'd have been out of there before nightfall.
Our room looked out at the pool, which is on the back side of the property facing the freeway. As a result, we had to keep our sheer curtains closed or we'd be staring at the pool patrons and vice-versa. We noticed after it was dark that one of the lights that lit up the building was directly outside our window too, so as a result of that, the light seeped in around the blackout curtains and the room was never completely dark. It wasn't a big deal to us, but if it's important to you, take a look outside before you unpack. It wasn't like a giant blinking neon sign or anything, but it was very very bright.
As I sat at the desk, I noticed a smell sort of like a flea collar. I thought maybe it was bug spray or something like that. It's not a great feeling when you have to decide which is the lesser evil, having a bunch of live bugs in the room, or the room smelling like pesticide. We decided not to check out the breakfast in the morning and tried to pack the car quickly. Not sure what was going on, but it seems like there was a sewage issue in a room near the exit door, or else there was a human feces accident of some sort. We ran into a guy with a steam cleaner in that area, so at least they were cleaning up whatever it was, but the smell was so bad, I almost gagged several times.
It's close to food, gas, and close to the freeway, so it's in a decent enough location, but we did not enjoy our stay. If the girl at the front desk had asked how our stay was, I would have told her, but she didn't ask. We had another reservation at a La Quinta later in our trip, and based on this stay I was nervous about what that location might bring. Fortunately, it seems this one is the outlier. Not sure why this is rated so high unless I got the worst room in the place. I guess that's possible. Would never stay here again nor would I recommend it to others.
| 2 | null |
Convenience is what it's all about!
This hotel charges $145 per night + $10 per day for parking for patients families. If you want a microwave, add $15 per night, a refrigerator, another $10 per night, IF they have them! It has two positives, one is the bridge directly to the hospital and the other (if you get the right room, we were in 1703) is the beautiful view of the Philadelphia skyline. The housekeeping staff just can't do enough! The hotel itself is mediocre. The room is fairly large, the A/C worked very well. The bed was comfortable, but the sheets didn't fit well. The bathroom really needs updating, the sink was very low, the light switch seemed high. This was not a handicap room. For 3 nights, it was over $500, which really isn't BAD for a Philadelphia hotel, but would be MUCH better if it were updated and included a refrig. and microwave in the rooms. When we checked in, the front desk staff member was eating potato chips .. and didn't stop while checking us in, not very professional!
| 3 | null |
Good pre-trip nights stay.
Stayed here for one night on Jan. 4th before flying to Puerto Rico the next morning. Room was nice, clean and quiet. We did the stay, park and fly package which was a very good deal considering that you normally pay 80.00 for a week of parking anyways. The hotel shuttle was very good and prompt. Overall we would definately stay here again.
| 5 | null |
hotel
Stayed here for the location. Which is very good. Overall the hotel rooms were noisy and the heaters would not turn off which made it very uncomfortable. The floor in the hallway and bathroom was very slippery and unsafe.
| 2 | null |
This place is a joke
This place is a dumpy motel. Barely clean enough for me to actually stay. Poor service with the front desk not even having record of us being checked in. We booked on Priceline, so I don't know if they gave us a particularly bad room. The only thing good about this place is the location, right next to to a VTA stop. I will not be retiring to this motel.
| 1 | null |
Nice hotel in the Gaslamp....however style over substance
Stayed in this hotel for three nights at the beginning of October. The hotel itself is very stylish with a strong theme on design and art, which extend to its rooms.
My room was a nice size with plenty of the usual ammenites that one would expect from a hotel of this rating.
However a few issues occured/arose. My in room safe was still locked from the previous guest, meaning that a member of the hotels security team had to come and unlock it for me.
The sinks in the bathrooms do not have any plugs, so if you want to have a quick wash it makes it very difficult to do so.
The televisions comes on at a ridiculously high volume and the controller is so slow to react if can be about a minute before you have the thing under control. This is something I'm sure neighbouring rooms wouldn't appreciate if you like to watch the news first thing in the morning.
The room my parents were allocated was of similar size but at the rear of the hotel with a nice view of the hotels air conditioning plant. Their room had a mulitude of issues: no safe at all - one had to be fitted, no plug for the sink, no towel rail or hook for the bathroom (holes in the wall where there once had been one, but not replaced) a bedframe too big for the mattress causing many scraped shins and no full length mirror. We figured this room may have had things taken out of it to replace other broken bits in other rooms but never got resolved itself?
To the hotels credit they did sort out the security/safe issues, however they need to check all their rooms have the basics of a shower rail/hook in their bathrooms.
This hotel has a nice location with plenty of easy (but expensive) local parking, however its style makes certain aspects of holidaying here impractical.
If I return to San Diego, which by the way is a lovely city, I doubt very much that I'll be staying here again.
| 4 | null |
Good location overall, outdated infrastructure
Although I would return here simply because I prefer Sheraton chain, it was outdated and its infrastructure was below the standards usually expected at a Sheraton. Walking distance is about 8-10 blocks from touristy areas. Close to supermarket is nice.
| 3 | null |
Serioursly don't do it... the cheaper prices are even worth it
I had seen many reviews for this hotel. All said that it was pretty bad, but many said that it was okay as long as you were just looking for a place to sleep in a good location. I figured I would give it shot. I'm telling you that it really isn't worth it.
When I first got there I was placed in a room that literally had mold on the walls. It was so bad that the sheetrock was actually deteriorating. When I looked in the bathroom, tile was missing from the walls and ceiling. In its place was just blackness from mold. I asked to be switched into a different room and the clerk who had previously check me in, laughed at me. The second room wasn't much better. It still had the moldy smell and I'm pretty sure that the mold is there, but painted over. The shower curtain in the new room had mold on it and the sheets were stained and ripped. Honestly do not stay here. It is not worth it at all.
| 1 | null |
Shady Staff
My boyfriend and I stayed at the Kona Kai over the Memorial Day weekend. When we arrived, we were looking for our room and kept accidentally opening up rooms that had maintenance supplies. These rooms did not indicate that they were maintenance and should have been locked; seeing this was not pleasant. There were also a lot of flies in the open air hallways so flies kept getting into our room coming and going. Also, our next door neighbor decided to fight at 12 am so we called security to get the issue resolved, which was done so within 5 minutes so we were happy with that.
We got a room package that included free breakfast which was great, however, there was hardly any staff to accommodate seating. In addition, service was extremely slow. It took us 20 minutes before we got our bill after asking them twice. To add insult to injury, several days later we checked our credit card statement to see if the charges at the restaurant were correct (we ordered a drink on the menu that wasn't included in the free breakfast) which should have been $2.50 with a $1 tip. We discovered that our credit card statement showed a charge for $12 over, so we suspect that the waiter sneaked in a "1" before the $1, making it an $11 tip. This has happened to us at other restaurants before albeit not often, so make sure you keep your receipts.
Overall, the location was great but we saw other resorts next door that seemed much nicer. We will not stay here again because of poor service and shady practices.
| 1 | null |
Light A Match
Don't fall for any good reviews. This "hotel" (and I use that word very loosely) is not any place I would suggest even to the most desperate. It would be smarter to sleep in your car. Although the grounds are in an industrial park on one side of I35 across from a Gentleman's Club. The reception area lulls you into a false sense of what the rest of the place is like. From the single elevator that took what I thought was 5 minutes to go 3 floors (while knocking like it had never been serviced) to the smell of smoke on the floors that had you gagging to your room, it only went down hill from there. The room smelled moldy, the carpet had numerous stains, several lights did not work, the window seat was dirty, the walls needed a painting back in 1973, the door chain appeard as though it had been ripped off the door several times, there were stains on the ceiling, the soap dispenser was holding on by a thread, and the towels could have replaced sand paper in a wood working shop. This "hotel" chain prides itself on being a green friendly business. However, the sink and shower fawcets both leaked constantly even when the knobs were tightened. The A/C was set for 60 degrees every day i came back to my room. Most people keep their A/C at 72 to 75 and trying to reach 60 means the A/C runs constantly. My best suggestion is for this place to be torn down and rebuilt.
| 1 | null |
San Diego on the beach!
The people who work this hotel work well as a team. They are friendly, helpful, efficient, and welcoming. The hotel was clean. The service superb! The help from the staff great! One of the best hotels!
| 5 | null |
The worst
When I arrived to check in the first night they told me they didn't have the room I booked and would have to stay at their "sister properties" a few blocks away. Everything turned out ok with that and the new place ended up being very nice. When we went to check back into sea coast for our last nights stay they gave us a room with one bed when we specifically booked and paid for a room with two beds!! We tried getting the room we booked and the "manager" was extremely rude and said there was nothing he could do. Not only was it the wrong room and we were being charged more, our room was in the far corner next to a busted up stove and other non working rusty items. We ended up having to call the sister hotel to get us out of our room since the "manager" didn't know how to check us out ( there was no way we were staying after that). The sister hotel offered us a room with two beds back at their property for 50 dollars off. After everything we had been through and how rude the manager was we were not going to give our money to them. My friends credit card was then charged over 300 dollars when we never even stayed and the lady that checked us out told us we wouldn't be charged!!!!! We will never return and I will tell everyone I know to NEVER book this place!
| 1 | null |
when will they fix the elevators?
nice room, very large with two double beds, fantastic location, very helpful staff, but the elevators are pathetic. people routinely getting stuck, three service elevators don't help customers, several 30 minute waits. at check out I was not asked how my stay was, or I may have vented more about the elevators. I would only stay again if I was assured that the two elevators for customers are both actually working.
| 3 | null |
What a view!
Stayed here for the weekend. Had the downtown view and part of the bay. Dined and wined at Ray's which is on the property. Can't ask for more...it was a relaxing weekend watching the marina and waters beyond it. The weather was slightly cold...but thats' San Diego for you with its June gloom. We still love it, and will be back!
Small feedback for improvement...the water pipes in bathroom were noisy...and I dont like the down-surround pillows they have all the Marriott properties. One type for all...doesn't work.
| 5 | null |
Only one complaint
We spent 4 nights at the Amalfi Hotel in Chicago. The location was great - walking distance to the subway and bus, shopping and the downtown. Loved the morning breakfasts and happy hour. The parking fees were high so we found a place down the street which was cheaper. Staff was helpful and friendly and gave us directions and suggestions on how to get places.
Only issue I had was when I called to enquire about the cost to purchase a vanity mirror like the one in our bathroom. The mirror is wonderful - gives great magnification and has lighting for different situations. I phoned down to the front desk and got hold of housekeeping. They said they couldn't help me, but would get the person in charge of that to give me a call back within 30 minutes. Well, no one ever called back. I consider that to be poor customer service and wanted to mention to the hotel that they need improvement in that area. Other than that, the hotel was marvelous and I would recommend it.
| 5 | null |
Disgusting and Dirty!
I can see if some people might consider this hotel "chaming" or "quaint", but it is simply dirty! I am not one to write many reviews but I just had to on this hotel. I had the luxury of looking inside several rooms during my stay and they all had the same issues: stained carpet, stained lamp shades and furniture. The hotel was spooky. The room we stayed in literally had a cafe table 4 feet from the foot of our bed. It is just a very strange hotel and just not my style. If you like dirty and creepy, then it might work well for you. I would reconsider.
| 1 | null |
Avoid this hotel!
Let me start by saying that for business and pleasure, I've been to over 1,000 hotels including about 10 in NYC. The Premier Hotel has THE WORST SERVICE. The front desk receptionist called Ramona yelled at me and my business partner when we tried to check in and explain to her that our booking included a late check out. Her reply was: "I don't know what our website says, I didn't write it". She did not make any efforts to accommodate us and it took her 20 minutes to check us in and we were the only folks there. After being yelled at, we went to our rooms. The sofa in my room was stained with all sorts of juices and stains - simply discussing. The room was furnished with an IKEA style bed that looked like it will fall apart. The only good thing about this hotel is its location. Do yourself a favor and go to one of the neighboring hotels like the Hilton Times Square, Westin, Crowne Plaza or the Intercontinental Hotel. There you will get the same location but also much better rooms, service and bang for your buck. Even if these hotels end up costing you $100 more - trust me it's worth it. Simply avoid the "Premier" dump with Ramona. Regards, Your Guardian Angel
| 1 | null |
Do NOT STAY HERE!
All of the reviews written are accurate and true: You put yourself at risk by staying here. Not only are the rooms filled with bugs and debris, the fire detectors in at least two rooms are unplugged and hanging from the wall. I attempted to bring this to the attention of the owner, but the manager wouldn't allow me to contact them. I just filed a complaint with the City of San Francisco because I feel that this Motel puts it's patrons at risk their health and safety.
| 1 | null |
A pleasant surprise
When traveling to the Clear Lake area we have always stayed at the South Shore Harbour Resort. This time it had no vacancies, so we moved across the lake to the NASA Hilton in Clear Lake. I read reviews beforehand and was worried about the quality of the lodging. When we arrived, the hotel was very busy with a local high school reunion. There were a lot of people milling around and the parking lot was packed. Our room was adequate and very clean. The air conditioning worked perfectly, the bed was comfortable and the shower temperature was well regulated. Even though there was a lot of partying going on in the hotel, we were not bothered by noise. I don't ask much more than those. We had a lake-side room that had a very nice view of Clear Lake and the surrounding marinas. We stayed a second night but were moved to a different room to allow carpet cleaning on the original floor we were on. The second room was slightly larger but just as nice. The desk staff were very friendly and accommodating. We will stay there again when in the area.
| 4 | null |
Really?
Nothing special about the hotel. Don't forget $22 plus tax so $26 per night for valet parking at the hotel. Really? This isn't New York and the hotel is in the SODO (South Of DownTown) area of Seattle right across the street from the Baseball park which if you are coming to town for a game it would be great, but nothing else really around and right at the edge of the industrial district of Seattle. Bedding? No mattress pad and soft, Top Sheet pulled out in the middle of the night and the Train whistle while romantic is a bit of a pain to sleep through. Best thing was you could control the room temperature for your comfort zone. Advertised as being close to Pikes Place. If 15 blocks is close then maybe. Great for a football or baseball game otherwise try downtown. The restaurant was tasty, well priced and the service was great.
| 2 | null |
VERY BAD
This is an old building, circa 60's and has been redone, probably in the 80's. I doubt it was clean; the bedspread and blanket had burn holes; the tub was ancient; two roaches greeted us the next morning; the window air conditioner worked valiantly but never cooled the room, and it was 108 outside. Stay somewhere else!!
| 1 | null |
Location, Location Location
PROS:
1) Big rooms
2) Awesome decor
3) Near Magnificent
4) Subway stop close
5) Food options
6) Great staff
7) Great price
9) The views
CONS:
1) MINI BAR move ment... OMG!! You will be charged!
2) Parking cost a lot, but 1/2 price parking is very close
3) Elevators downstairs dont ding loud, so you could miss your elevator
OVERALL:
Great hotel and I would stay again. The hotel is decorated up like true rock style. It is not overly flashy.. just classy. The rooms are spacious. Each floor is setup to be a theme. Any room above the 7th floor has a view. Walking distance to the Navy Pier and shops on Michigan Ave. House of Blues is near by. The Loop subway is 1.5 blocks away. The elevators on the ground floor, do signal they arrived, but if you are distracted at all in the lobby area, the music they have pumped in tends to block out the ding of the elevator. ( Ok.. Yes this is weak ding .. no pun intended ). I didnt drive, but the hotel does charge like ~$50 a day to park, but ~$27 a block a way. Although the real question is .. Car in downtown Chicago?? Really.. but if you do have one.. it is pricey to park. I guess the NEW fad in hotels is the mini bar movement sensors. Just remember.. if you have left overs that need to be keep cool.. just toss them because the hotel mini bar IS NOT for you.. it is a $$ making center for the hotel. DO NOT MOVE anything mini bar or you will be charged!!! Do they have a sign.. yes BUT the notice is in small print & if your are buzzed from a night out and want to put a slice of pizza or a soda from the street in the frig to keep cool... FORGET IT..
Beyond the mini bar incident, the hotel is great place to stay in Chicago.
| 5 | null |
Never stay here with Kids!!!!
We stayed at this hotel because our 14 year old loves everything Hard Rock! Worst decision we have ever made. We arrived at 1:30am and we couldn't even hear the person who was booking us in because of the loud music from the night club. Ridiculous location for the front desk. Once we got to our room we were up all night because they booked us right next to the party tent... lovely! The next night we were up all night because of the noise from the partiers all around us. I realize it's the Hard Rock Hotel but come on, if you are booking in a family, don't put them next to the party tent, put the 20 year old there! I spoke with the Manager before he left and he was apologetic but couldn't comp us a night because be book through Expedia... ridiculous! He offered to set us up really well for next time but there will NEVER be a next time!!
| 1 | null |
Fantastic Hotel in a fantastic location
We have just returned home after celebrating our 25th anniversary whils staying at the Beacon.
It was very clean, the staff were very helpful and it is in a fantastic location. Near enough to walk to Times Square enjoying the shops at a tourist pace. Central Park is on the doorstep and the area is full of good bars, diners and restaurants. It is far enough out of the city to be relaxing but close enough to get to easily.
We stayed in a two room suite which is excellent for families.
we will be back to this fantastic hotel.
Only downside was New york had a record heatwave whilst we were there which made wandering a major athletic feat. Not often that a heatwave gets moaned about.
| 5 | null |
Get the Full Experience
Visited Graceland and topped it off by staying at the heartbreak Hotel. The rooms were clean we had a suite so I was able to watch Eklvis movies while hubby watched football. The shuttle to Beale Street was worth every Penney of the $5 cost especially if you ride with Dallas.the breakfast was not very good but it was part of the room rate. Got my fill of Elvis music, it was lots of fun staying here.
| 3 | null |
Heating excuse and poor service.
Totally agree with Lisa V below. we complained about the lack of heating every single day to be told the same excuse ( the building is regulated ) it was so cold outside we were wearing gloves. A porter eventually brought us two heaters after two days, one was broken and the other was covered in dust. after more complaining, which just spoils your holiday really doesn't it?, we were offered a free one night stay... Big deal we are hardly going to return across the Atlantic to stay in a cold dreary hotel for one night.
We refused and were given a lunch credit of 200 usd. Sounds great until you realise the room cost us 700 usd per night and lunch is an average of 85 dollars each ( there were four people in my family so the credit wasn't enough).
The room was a good size and the beds were delightful with feather duvets and pillows but I do agree with other reviewers on the tired look of the rooms and the lack of attention to detail. If you want to stay here for the point of saying you've been then try not to pay too much and take a warm cardy.
One final point - the room service menu was missing in our folder and even after requesting it, it never arrived. This seems to be common so don't take anything from the mini bar, it's censored for weight, or it will cost you dearly and don't order tea in your room it is priced at eight dollars a cup!
| 2 | null |
A winning combination
Unless you have limitless resources, and where getting from point A to point B isn't part of the equation, choosing a NYC hotel can involve a lot of tradeoffs. Hotel Indigo met our needs and exceeded expectations on a long weekend (3 nights) trip to visit relatives and do NY things -- wander around, go to a play, and see a museum. We live in the DC area and rode the Vamoose bus, and one big plus is that the Indigo is a quick walk from the Penn Station drop-off point, yet still removed from the noise and chaos of the Penn Station/Madison Square Garden area. Visiting the relatives meant a return to Penn Station the next day to catch the Long Island RR to Queens -- easy. The lndigo's location on 28th St. between 6th and 7th Aves. was convenient for other purposes -- walking down to the West Village and up to the theater district.
I got a good rate from the hotel's site (similar to what was offered on the travel sites); staying over on Sunday night brought the average cost/night down significantly. Our room was comfortable, clean, bright, well-maintained, and cheerful -- 17th floor, front of the hotel. No noise at all except one or two emergency vehicle sirens from a nearby street and came and went quickly. Super bed, reliable free WiFi, and the first hotel room I've stayed in for a while that wasn't either freezing or too hot. The thermostat can be set to a specific temperature, and the vent is located so that the a/c doesn't blow on your head. Also, the windows can be opened. Nice chair by the window, with a rolling stand for papers or a laptop or tablet; also a separate desk. Bathroom modern and very clean. Yes, the design makes it easy for some water from the shower to splash onto the floor, but it wasn't a big deal, and there was an ample supply of towels. A long mirror on the inside of each of the two closet doors. Keurig coffee maker. In other words, even though you don't go to NYC to linger in a hotel room, the room at the Indigo was just the ticket to recharge or rest. We'd certainly go back, assuming the room prices don't escalate.
As other reviewers have mentioned, the hotel is in the Flower (and "Fashion") District, and the sidewalks are full of potted trees and plants awaiting pick up. Maybe not for those who want the Upper East Side scenery, but I loved looking into the windows. Each flower supplier seems to have its resident friendly cat/rodent control expert in the window, on the counter inside, or at the door.
We didn't eat at the Indigo, but there are plenty of options nearby. We liked The Dish, a few blocks down 8th Ave. for breakfast. Also, check out Eataly, the huge and busy Italian food hall, on 5th Ave. near 19th St; all kinds of offerings there.
Staff members at the desk were friendly. We arrived an hour or more before check-in time and were able to get into our room early.
| 5 | null |
good location, tiny rooms, beds too hot to sleep in.
I booked in here because I was taking a train out of North Station the next day. The hotel is a short walk away. The location is also reasonably central to, say, Quincy Market or the Union Oyster House. Like Kimpton hotels often are, the decor was trendy but the room was tiny. And, I was across from a building whose lights shone bright all night, making me wish I had brought curtain clips, though the curtains *mostly* shut out the light. The bed itself was quite comfortable, but the duvet-style bedding made it very uncomfortable to sleep in -- woke up drenched in perspiration.
The manager told me I could have asked for a blanket instead of a duvet, so I'll pass that info along. After all, it is also almost next door to the Boston Garden, making the location ideal for those seeing a sporting event or other performance there.
| 2 | null |
Excellent Downtown Hotel
Great downtown location, very cool "historic" decor. The Polar bar is very classic and inviting. Rooms are relatively large and have all the ammenities. Close to the Waterfront, Museums, restaurants and bars.
| 5 | null |
tourist trap
when I arrived i told the guy at the front desk I had called in advance to confirm he asked me my name and when I made the resevation and looked on the computer for my reservation . He did not know when I called I was given a room mumber in and was told the front desk would have a printout ready for me to sign because I was arriving late at night . While he was looking on the computer I noticed the printout I was told about with my name and room number on it. I then handed him the a copy of my comformation email he picked up the printout that I was told about (which was infront of him all along ) and and crossed out the room number on it and handed me a key and the print out to sign I asked why my room changed and he didnt answer me I asked again and he said I had been given a room with two beds . I asked if I was getting the same size room he said yes . I noticed he was not giving me my email back and I asked him for it which seemed to bother him . I went to my room on a different floor than originally told the room was tiny ....I went back and asked are you sure thats the room I paid for and he gave another even smaller ...I went down again and asked him if he was sure this is the size room I was suppose to be in and he said that was all he had and they were full .. it was 1 am I have no choice and now Im staying in a shoe box If you are thinking of comming here DONT ,,,,,,,,,,AND IF YOU ARE HERE RRRRRRRRRRUUUUUUUNNNNNNNNNN GET OUT GO ELSEWHERE!!!!!!
| 1 | null |
Location and staff are redeeming qualities
I was surprised when I entered the hotel based upon the reviews on TripAdvisor. The lobby is tiny and was somewhat unclean. When I returned later in the evening, there was a drunk couple arguing by the check-in desk.
I was not acknowledged as a Platinum Ambassador member upon check-in, nor was there any extra amenity provided. Dennis at the front desk as very nice.
There is a business center, but no gym in the hotel, which is a major negative. You have to pay $15 to use a NYSC location a block away. Parking is on the other side of the block for $35 with hotel voucher, so if you have a lot of luggage, plan accordingly.
What was most upsetting was that they seemed to use my floor as a staging area for equipment. When I got off the elevator after checking in, there was a large luggage trolley impeding access to my room. With a handful of luggage, it was not easy to maneuver. The following day upon checkout, there was a large mattress and the housekeeping trolley right outside my door, which I again had to move. Not very professional.
The rooms are tiny, as expected and don't really have great views, even on the higher floors. the elevator was rather slow.
I think this hotel needs a major overhaul and I don't felt like I got value for the money paid.
| 2 | null |
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