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The worst Sheraton I have ever stayed at
Stayed one night and if I was staying for two I would have checked out. Very long check in process and person who check me in seemed to be quite confused but was polite. The internet service was on and off for about 2 hours and when I called to reception, I was told they would check with engineering and get back to me. No one ever called back and eventually the internet came back. The room was desperately in need of renovation. The room was well worn and the bathroom was ancient. The air conditioning unit had day light coming through the seal which I place some paper over it to cover it up. Overall, a very run down Sheraton and I would not stay in this hotel again.
| 2 | null |
Not the greatest.
I chose the Hilton Garden Inn in Philadelphia for our three night stay due to the reviews on Trip Adviser and the location of the hotel.
I have to say that I was VERY disappointed. My disappointment was due to the uncomfortable bed, lack of housekeeping and noise around the hotel.
Pro's
* Good TV with many channels
* Fridge and Microwave in room
* Good size room
* Location for us was good although I understand the area is not desirable.
* Fast Wi Fi
* Good shower
Con's
* The noise around the hotel was terrible. There seemed to be constant noise in the hotel including early hours of the morning (4.00am)
* The bed was very uncomfortable - the worst i have ever slept in and we have traveled a lot.
* Room as very hot - They did have air con but the unit was very noisey
* My biggest complaint was the housekeeping. On our first day we returned to our room at 6.00 pm to find our room had not been cleaned. After many attempts of calling guest help ( first 5 times no one answered) I had to ask them to bring fresh towels. The next day we returned at 3.30pm and our room was currently being cleaned.
The hand towels they left in the room were dirty.
* 4 pm check in
| 2 | null |
Beautiful Rooms...Great location!
Stayed here for 2 nights in a juinior suite
One bedroom, sitting area,1 bath, 1/kitchen
2 televisions(one in bathroom)
Bathroom was a bit small
comfortable beds
Very Good Service
Nice Molton Brown ammenities in bathroom!
Gym is ok they offer snacks and water
Great Location for a hotel!!
| 5 | null |
What A Cool Find.
We stayed in a one bedroom suite at Hotel Lincoln for the Chicago Air & Water Show. Absolutely a gem of a find in Lincoln Park / Old Town. The rooftop bar has one of the best unobstructed views and the staff was very helpful and kind to the children. It felt very much like a cool chic hotel in SoHo (Manhattan) but in the heart of Chicago. Would absolutely stay there again, but next time with a babysitter so we could enjoy the rooftop :)
| 5 | null |
Disgusted
This hotel room was awful. It was small and very outdated. It had a tube t.v. In the room and it had a Ethernet cable to connect to the Internet. They should provide wireless in all room. (they do downstairs in the lobby). To top it off my husband woke up the next morning with bug bites on his stomach and shoulder. He had never had this experience before in alot of the hotels he has stayed in. He felted soo dirty and disgusted and could not wait to checkout.
The only upside to this hotel was its great location. He definitely will not be staying in this hotel ever again.
| 2 | null |
Best in Service
In the early part of May 2012, I booked at the Fairmont San Francisco thru American express. when i arrived the hotel unfortunately was sold out. the fairmont hotel staff arranged for accommodations next door at the IC Mark Hopkins and told me that for the inconvenience they would take care of that nights stay and up grade my room the next day. In many other hotels this could have been a horrid outcome, because of the amazing service, that the fairmont and its staff offered, i was more then taken care of. The hotel its self is immaculate, the service, food and drinks are outstanding. I am now a fairmont loyal customer and will be returning soon. Thank You!!
| 5 | null |
Exceptional Customer Service
We stayed at the Homewood Suites for 3 weeks. Walls are a bit thin but the front desk people are exceptional….probably the best I have seen in any class of hotel anywhere. I would recommend staying on the 4th floor. It is a smoking floor but there are no smoking rooms on that floor. We stayed on the 2nd floor and got noise from both the neighboring rooms and upstairs. Staff offered to move me but I just decided I didn't want to bother to move once I had settled in. There are a lot of a families so you have to expect some noise.
I have seen other reviews where people can't see why everyone raves about this hotel. Yes, there are nicer, newer 5 star properties but for the price, it provides exceptional value. Yes, you can find other properties with a greater selection of food at breakfast and dinner but what really stands out here is the exceptional customer service, which you cannot find no matter how much money you pay. You can rest assured that if you have any issue, staff will go out of their way to make things right for you.
Some positives that make this property stand out include:
- on one of the first few nights I was there, they had a reception for Platinum and Gold Hilton members. Complimentary wine and appetizers. This built goodwill for not only this property but for the entire Hilton brand
-managers where hands on and very visible throughout my stay (the 2 managers I saw frequently were Andrew and Lori). At every breakfast and dinner, there was at least one manager there speaking to guests, getting feedback about their stay and helping the food staff clear tables. I was very impressed with this hands on approach and the friendly, positive demeanor of all management staff.
-the food at night was cooked, not processed food just reheated. I really appreciated this since I was there for 3 weeks and eating less processed food is much healthier, especially for my 10 year old son.
-the front desk staff is exceptional. Very well trained and supervised. I want to give special recognition to Steph, Brittany, Monica and Dan, all of whom went over and above what is normally seen with front desk staff and all of whom would be very good managers at any hotel property. Each of these people were very calm, friendly and professional in dealing with customer requests. They all had the right balance between being professional yet friendly enough not to be seen as cold, which is really a very unique trait for front desk staff. I doubt you will get any better or more attentative customer service even at 5 star hotels.
-the housekeeping staff were very prompt. Almost like the type of service you would see on good cruise lines where once you left your room, they would be there and then have the room done before you came back
I really hope that this property gets recognized as one of the top service hotels by Tripadvisor as the staff really make staying at this hotel great.
| 5 | null |
Great Location - that is about it
We just got back from a 4 night stay at the Hilton NYC. The hotel has a fantastic location. It is just blocks from all the shopping, Times Square, Theater District, Central Park, 30 Rock, MoMa. Lots of restaurants within walking distance too. BUT, the hotel is in real need of updating. The rooms only blew heat from the a/c unit (it was December). Our room was about 15 degrees warmer than the hallways (we even shut the heat/air off). We had to open the windows to keep the room bearable. This made it difficult to sleep with all the noise outside. There is no restaurant in the hotel. We did get to use the Executive Lounge and it was really good. Happy Hour starts at 5:00 - free snacks and $5 beer and $8 half-bottle of wine (best deal in NYC).
| 2 | null |
This hotel is a festering stink hole that the hobos use as a restroom..
Worst hotel I have ever stayed at. The key didn't work, there was no back to the remote, clock on the nightstand didn't work, the ac didn't work properly. The place was dirty and smelly. There was an open safety pin in the hallway, the pool and the bar where closed before 8pm. Pool was posted that it needed cleaning but the staff was in it. The safety of the hotel was so bad that a pizza delivery man would not come to the room due to safety. To top it off I paid for a suite and got a regular room. DO NOT BOOK THIS HOTEL!!!!!!!
| 1 | null |
Great Hotel, Boutique without being snooty. Great views, cool rooms and friendly staff.
Great Hotel, Boutique without being snooty. Great views, cool rooms and friendly staff.
Room service was priced fair. Breakfast buffet could have used some fruit/healthier items.
Great vibe in a wonderfully historic building.
Great location for those looking to explore the downtown area. Great access to public transportation and nightlife.
Rooms are clean and very comfortable.
| 5 | null |
more like a Four Points
tiny room paper-thin walls. Oversized lobby is basically a museum of 1970's architecture. Costs $10 to buy a beer in lobby bar - where am I, the Ritz? The workout room is ridiculously overcrowded. After a workout, I go to the gift shop to buy an overpriced bottle of water - they won't let me charge it to my room. Do they assume I carry cash when I work out? Then I go the basic hotel restaurant for breakfast and they get me for $35 for an omelette - ok if the hotel was nice but, lets be real, the lobby is just a bunch of concrete walls and bizarre pools of water.
| 2 | null |
A New York Favorite
Looking for a beautiful, yet quiet hotel in New York which is conveniently located, try the Hyatt 48 Lex on Lexington and 48th. It's become a favorite for those of us who do not prefer a giant lobby with hundreds of people and long lines. The food is excellent, the rooms very comfortable, love the bedding, and the price reasonable.
| 5 | null |
spotty
I was here for 4 days for a conference. I don't have TV at home and like watching when I travel for work. Unfortunately the satellite cable at this hotel was very spotty - in and out every few minutes, or sometimes even every 30 seconds. In general, the place was a bit outdated and not "upscale" in terms of amenities. I'm annoyed.
| 2 | null |
This Place Is A Dump!!
My girlfriend and I stayed at this hotel for one night, and we checked out the very next day. It's very old and rundown, and feels very unclean. It's cheap, but you definitely get what you pay for here. If you can afford it, I would highly recommend staying somewhere else.
| 2 | null |
BUSINESS TRAVELERS BEWARE
-DISORGANIZED BUSINESS OFFICE: Not only were two separate business credit card authorization forms lost and then found when our business team was down there in August, the back and forth on traveler's accounts froze everyone's cards so no one had access to money the entire stay. They also refused to check the guests in while they backtracked on their mistake and disorganization.
-CRAPPY CUSTOMER SERVICE: When we sent a fruit basket (a perishable edible arrangement) to the people traveling as an apology on behalf of the crummy hotel, the front desk refused to deliver it to the guests listed on the card. After six hours of letting the $200 fruit basket rot they finally gave in and delivered it.
-ACCOUNTING DEPARTMENT Finally, almost three months after our stay the hotel accidentally charged one of our traveler's cards $700 with no explanation. They can't explain why or how the charge was made and told us to just take it up with our bank.
NEVER STAY HERE! SAVE YOURSELF THE TORTURE. IT'S NOT WORTH THE LOCATION. This hotel just underwent a management and name change -- it's too incompetent to even risk a chance with.
| 1 | null |
Noisy renovation, old and worn rooms, charged me $951 by mistake!
This was not what I expected. The hotel is very old and worn. The hallways and the rooms were falling apart. The elevators felt like death traps! But we could live with that. However, the fact that the hotel is being renovated was painfully clear to us when we arrived at our first room! Around 20 workers were working RIGHT OUTSIDE our window, and making A LOT of noise! It was ridiculous, we couldn't even hear each other talk! So we switched rooms, which was very easy and fast. Our second room was much better, however still a bit noisy - hammering noises came from pipes and indoor renovation on another floor. Whenever we passed the reception, one or more guests were angry at the receptionist. Not a good sign. And the worst part is this: When we got home and checked our bank account, it turns out the receptionist charged us an extra $951 for our stay! We e-mailed them about the mistake, and never heard from them. They would have kept the money, had we not contacted Expedia. We have received the money now (3 weeks after our stay), but never heard from them. This was our fourth time in NYC, and we have only stayed at great hotels, ALL of them cheaper than this place. We will return to NYC, but will never stay at the Amsterdam Court Hotel again.
| 2 | null |
Mold, Mold, Mold
This was supposed to be a 3 days stay to attend a seminar at a neighboring office. Had it not been midnight when I checked in I would have left immediately. The ceilings had obviously been painted over in a vain attempt to hide the mold. The floors were so moldy that your feet turned black walking on them- and no it had NOTHING to do with any parking lot resurfacing. The air quality was AWFUL my asthmatic daughter weezed the 8 hours we were in the room. I will not be returning to this hotel. And I absolutely will not recommend it to anyone. The air conditioner did not function properly and was full of dust and debris.
| 1 | null |
Very nice hotel and location
Great location just a few blocks east of all the restaurants and stores on M street in Georgetown and just a few blocks west of DuPont Circle. And just a five minute walk to the Foggy Bottom Metro station.
Room was clean and very quiet - thick walls and windows. Nothing really special about the room, but it was what I expected. Comfy heavenly beds. Nice flat screen TV. Your basic chair and desk. Bathroom clean though a bit spartan. No tub.
A bit dissapointed the pool was not open, but it was mid April, notwithstanding the 90 weather in DC while we were there.
Check in and doormen were efficient. The pitcher of lemon water in the lobby was a nice touch.
Did not eat in the hotel or drink in the bar, as most of the time we were out sightseeing.
I give it average because it was what I expected from a Westin - nothing more, nothing less..
But again, great location.
| 3 | null |
A TALL BUILDING WITH SOME FLAWS
the trump tower in chicago is a masterpiece from the outside, yet there are several areas for improvement on the inside. we had to return our food from the outdoor 14th floor restaurant and the redo was also poor. they missed cleaning our room one of the five days we stayed, so we were perturbed to say the least. I would give them another try when I return to Chicago as they did follow up on my comments and offered to compensate me.
| 4 | null |
Westin LAX - Third World Disconnected Hotel - Top $ Price - Avoid
I've had some internet problems at this hotel before - but still have respect for the Westin brand as an SPG gold card holder. In what I assume is a desperate attempt to cut costs, this hotel has slashed its internet and TV connectivity to the point where neither works. TV is useless - no signal on virtually all channels and the internet is worse than useless - even on their $15 a day "high speed" package. Its not possible to work on email at this hotel due to the slow speed, lack of signal and lack of compatibility with Microsoft Outlook (the world's most widely used email software). Staff in the bar are friendly - but that's hardly enough to justify staying here! Good-bye Westin LAX - what an incredible insult to the Starwood brand and Starwood customers. I be better off at a cheap motel with standard wi-fi and a standard TV. If management is trying to destroy what was a strong brand - they are doing a brilliant job. Just keep slashing those internet and TV services! The bathroom fittings are dilapidated and rusty, no hot water - no free drinking water on night 2 - who's running this place?
| 1 | null |
Westin DC is a dump
I was so excited to stay here for a weekend after a week long training in VA, but was terribly disappointed. This place is dump with terrible customer service. I typically enjoy Starwood properties. First, upon arrival, I had to wait about 20 minutes to check in. I walked through the dark, dank corridor to my 3rd floor room, anxious to put down my bags and rest my tired body. I arrived to small dark room, facing the inside of the atrium to the hotel. I didn't see this description prior to booking, because it doesn't say! Had I known that most of the rooms had an interior view, I would have chosen another place.
In any event, I called the front desk to register my complaint and request a room change. The operator told me that someone would call me back in a few minutes. About 10 minutes later, I called again and was told the same thing. After hearing this twice more, I dragged myself back down to the front desk. Another long line. When it was finally my turn, I was told that my hot rate didn't entitle me to anything other than an interior view. I asked to speak to the manager....another long wait. The manager gave me a song and dance, before giving me a room that supposedly faced the back of the hotel. Trudged up again, only to find another higher room with another interior view. I was thoroughly annoyed and more tired at this point. I called the front desk, spoke to the manager and he realized his mistake. He sent someone up with the key to the new room across the hall. It faced the back of building and an alley, but at least there was sunshine.
The room was tight and cramped a bit dirty. There was mildew in the bathroom that they attempted to conceal with soap bottles. The bathroom also smelled a bit. I almost gagged one morning brushing my teeth. The hall carpet looked like it needed cleaning two years ago. The paint in the hallways were a puke brown on brown. Yuck to the yuck.
The only thing nice was the customer service of the porters. One man was lovely from Cameroon. Another had a scar on his face - he was splendid. Upbeat, positive and you know what? They took ownership of the place. They wanted to know what they could do to improve my stay....although they had no power to do anything. The manager and the front desk staff, on the other hand, could care less. In response to my statement upon checking out that I would never stay there again, the front desk person said, "oh, sorry to hear that." No questions asked. Did I mention yuck?
| 1 | null |
GREAT Hotel for the $
Spectacular location, big room, clean, friendly staff, and lots of free amenities that can otherwise add up! (Unlimited bottled water, coffee, wifi/high speed internet - plus a free cocktail and 20% off at their affiliated and adjacent restaurants.) I'll definitely go back!
| 5 | null |
Good service, great location, good prices, but a lot of negatives..
Along with the Chicago Sofitel, the Los Angeles location is a good enough, reliable property. The service is consistently professional, the rooms were adequate, and the gym is phenomenal (one of the best I've seen at any hotel).
But the hotel is letting down it's guard, and there were several notable problems:
1. The restaurant was painfully slow, and the product which I remember being exceptional, has fallen dramatically (think dried out sausage, and practically cold has browns.. and 20 minute waits for coffee in rush periods). Our server was delightfully and painfully apologetic, but even with a huge staff, this restaurant does not seem to be well managed. (And what's with the broken sign on the front of the building? A 5 star hotel usually fixes such visible items quickly!)
2. Crappy internet. Like all Sofitels, you need to pay for the fast internet, and expect slowwww internet if you want it "free". However, even when I paid for the fast internet, it was intermittent, unreliable, and problematic.
3. Priceline. Since Sofitel is one of the few higher end hotels in the area that accepts Priceline, you can see it in the caliber of guests as well as the front desk's service of said guests. You will always diminish your brand when you give it away to some people inexpensively.
4. The swimming pool is *awful*. Tiny, weirdly shaped, and constantly packed - you practically can't assume that you'll be able to use the pool to any level of satisfaction. Especially compared to other properties such as the Roosevelt, the pool here is very disappointing.
Admittedly, as a Priceline guest (I know, I know), I got what I paid for here, as the rate was cheaper than comparable properties. But paying the price I would have to pay on the Internet, I wouldn't choose to stay here again. There are a lot better options nearby.
| 3 | null |
We should of stayed at the Hampton Inn Across the Street - or something close to Universal
Cons:
Location: I booked this hotel online, because it said it was somewhat close to Universal Studios. In actuality, it was about a 20 min drive on the freeway on a good traffic day.
Breakfast: I was mislead by the ad that said breakfast was included, which is offered at most hotels. I thought it would save us alot of money for our family trip. Well, when we got there, they said I had to book a special room, and the manager didn't really seem concerned. I wasn't lying or trying to get over, but we thought that came with the deal. Anyway, he didn't even compromise with us and we ended up buying our own food.
Security: This hotel is open and so there isn't parking at night when Denny's is full for the guests. There are no stall numbers, so anyone can park and leave no space. Also, we think they there were some people swimming in the pool that were not staying at the hotel. They ended stealing my mother in laws sandals poolside. Also there was a suspicious man that came up to us at night in the car. We were so scared we locked the car doors and took off. We felt it was too open and just anyone can attack you in the parking lot. We had a newborn with us, and didn't feel safe at night.
Jacuzzi: Was in a weird location. You have to walk across the parking lot from the pool to the Jacuzzi and the water is not hot enough and the jets are weak.
Pros: In general, the pool is nice and surrounded by nice trees. We loved the flowers, and the cleaning staff was great. The front desk staff was good, but they seemed overworked and often answered the phones over someone standing in front of them. Sometimes we felt neglected. I liked the coin laundry on site for families, and we had a beautiful room poolside.
In summary, I feel we paid too much for this hotel. The hotel across the street offers free hot breakfast and the rooms look the same. Also, pets are free as long as you let them know you have one.
| 3 | null |
Good For Business or Trip to the Park
This is a decent hotel with great service. The downside, the hotel was built in the 80s and looks it. The rooms are fine. I've stayed here twice and the second time the shower drain was clogged and showering resulted in an ankle deep bath. The up side, the staff is very friendly and helpful and the location is great if you have business in Universal City or are visiting the park.
| 3 | null |
Horrible
Picked this hotel because of location, but never again. Started off by not even being able to get in room because door was stuck, probably due to heat and humidity. Also door to bathroom was stuck, hubby was the only one with enough strength to get door open. Air conditioning? What is this, not working here. You could feel the warm air coming in around windows. Dirty window sills, old coffee grounds left in pot, leaking toilet, filthy vents. Luckily was only here to sleep for one night. Only nice thing was the pool and free parking.
| 1 | null |
nice hotel but too pricey
It was a nice hotel with a friendly staff though they charged me a pet fee and I didn't have a pet,,, luckily I noticed it and they changed it. Room was clean but they shut down the elevators for a day which made it really inconvenient to carry all my materials downn to the ballroom and then they made us move all the cars from the backlot (where I had my room to be closer to the ballroom) so I had to drag everything across the whole hotel which was exhausting. They could have waited to do whatever they had to do until the dog show was over. That upset me considering what I had to pay for the room and I am a single artist on a tight budget and stayed there only so that it would be easier for me to take my items up and down every day,,
| 4 | null |
Spring in San Fran
Just returned from our first trip to San Fran and we had an amazing time! Stayed at the Chancellor from Fri-Sun, location is great, close to shopping and restaurants, little loud at night. Complimentary coffee and cookies made my honey happy. Rooms are a little small, but updated decor. Staff is very accomadating. Free wi-fi available. Very comfy bedding. Trams pass right in front of hotel.
| 4 | null |
Really great value
Stayed in this hotel for five nights last April with my mom, on her first trip to the US. She's a smoker and there's very little in the way of affordable, well-located hotels nearer . On a punt, I picked the HI 6th Avenue. And it turned out to be a good choice.
Rooms were really quiet and spaced out well. The nearest ice machine was close by too. The bathroom was spacier than I thought it would be. TV was big and there were lots of channels - (read all-day Judge Judy marathons) to distract us.
The hotel is well-located near Whole Foods on the 7th Avenue, so we grabbed salads or snacks there. The nearest subway is a couple of blocks away but it was okay. The nearest wine shop is a bit of trek, so plan to grab bubbly and what-not. Also, there's American Apparel Warehouse store nearby on 6th Ave for discount clothes shopping.
A couple of the goods and bads below, but a highlight for us was the last night when we decided to stay in and eat in the restaurant. Okay on first glance it looks like a conservatory in the 70's meets the Twilight Zone, but we had a good night. After ordering the chef came out with about our order and asked about it - how would we like it. A little chit-chat. It was great. Our meal was amazing. We decided we'd order a second beer, and the waitress told us we'd save if we'd order a pitcher. And we did. Lovely service to end our stay at the HI 6th Ave. Kinda symbolised our stay there.
My mam is already itching to go back to NYC. She has her heart set on returning to the hotel.
A couple of goods:
Rooms were of a decent-size - It was my first trip to NYC, and I have been reading nightmare reviews of teeny rooms sandwiched together. I was impressed with the size of our room. I booked through Hotels.com and was pleasantly surprised.
Staff - The staff were amazing. Checking in, managing luggage, hailing cabs and suggestions for places to go were managed with a friendly professional tone. I made a couple of calls and feared the phone bill, but it wasn't a problem.
A couple of the do-betters:
Slow lifts - The lift took ages to travel. We were one of the lower floors, so were weren't that badly inconvenienced. It's a busy hotel, with limited lift resources, so the naturally slow lifts were always under pressure aka busy.
View: While our rooms was of decent size, the view faced onto the back of building that worked as clothing factory. A tall building, at that. Smoking rooms take up a few of the lower-level stories, so you may need to suck it up. The view didn't really annoy us off much as were out and about every day, but a city skyline would have been nice.
| 4 | null |
bait and switch
got to the hotel at 4 pm and was told that my room was not available...was told that i needed to go to a sheraton 20 miles away...they said they were unanable to notify me as they didn't have my email on file...i then showed them my reservation via my email from them...they said there was a computer glich...no apology no nothing...i then said i would not leave ..45 minutes later my room magically was available...on top of this..a competator hotel called the day before and offered me a room as i was on their waiting list...i told them i had reservation with the sheraton up the street...they then told me that that sheraton has a history of bait and switch and a room for me might not be available when i get to the hotel...i didn't believe them..thouight it was sour grapes...boy was i wrong...to make matters worse when i called the sheraton chain to speak to a rep re. this mess...no apology was offered and they said they would take the info down,,file it and get back to me in 5 days...i will never stay at a sheraton again and you should think twice about staying with them...awful people working for this chain it appears..either on the front line or behind the scene.
| 1 | null |
Newly polished gem in old DC
From the doorman at check-in to the very friendly staff wishing us farewell at our departure, our stay at the Liaison was extra special...The on-line photo review does not do this newly remodeled hotel its due justice....Beautifully modern rooms, excellent staff, very good food, and a great location within walking distance of DC's historical venues make this hotel a "must repeat"....We will be back in the Spring......
| 5 | null |
Great place to stay
This was our second time at Cedarbrook Lodge and once again we were very pleased with all aspects of the stay. It’s pleasantly surprising to be within minutes of Seatac Airport and be able to walk around such peaceful and well landscaped grounds. Transportation is provided to the Airport and to the nearby light rail station, where passengers can catch a train to the heart of downtown Seattle and be there in 40 minutes. The rooms are clean, the beds comfortable and the staff professional and friendly. The excellent restaurant, Copperleaf, sets a nice continental breakfast. All in all an excellent place to stay.
| 5 | null |
Well Below Industry Standards
I'm a business travel and I think I know hotels. I'm also a major cheapo and don't like getting "taken to the cleaners". I paid premium prices but got the Motel 6 treatment. I felt like I had taken a time machine to the 1980's. Number one complaint: The mattresses had no padding. I felt like I was sleeping on a crib mattress (plastic and springs). I think the problem is the lack of competition near by. The management / owners know they have a good thing going (i.e., a monopoly on hotels near to the Medical center) so they're just not going to try to "raise the bar". Extremely disappointed.
| 1 | null |
Total Disappointment
This hotel is a horrible representation of what downtown Jacksonville has become. My Dad and his wife stayed here for 4 days during my college graduation the weekend of May 4th. The first room they were put in didn't have any hot water and the safe was broke. They moved them to another room and that safe was broke. They sent a guy up to look at it and he said that he would try and get the part for it the next day. Well...come to find out...none of the safes work in the whole hotel!
Then we went to lobby to have dinner one night and I had to take my family's order and deliver to the waitress at the bar, because the few people that were sitting there (mind you there were 2 waitress at the bar) needed her attention more. We ended up moving to the bar area just to see if we could keep her attention to get our food. She talked on her phone and subjected everyone within earshot to her crappy music coming from her own personal stereo. It took us 2 hours to complete the entire meal!!
And the parking SUCKS!!!!
Finally, my Dad called the front desk for a wake up call for the morning they were leaving. The front desk said that their system was broke and they couldn't give anyone a wake up call. SERIOUSLY!!!! Write down the time and just call the man for the love of God!!! Is that really too much to ask???? Apparently so.
If you need to stay in the downtown area, try a bed and breakfast instead. DO NOT GO HERE!!!!!
| 1 | null |
Not worth it ...
We stayed at Holliday Inn Capitol Hotel on a 3 days trip in WA DC …
I’m not going to say it was bad but it was definitely not a good experience.
First of all the room was extremely small, with 2 double beds instead of 2 queen beds and very little space around them. We booked the room online and we could book it for 3 adults and 2 kids, so I expected to have at least 2 queen beds …
The bathroom had a decent size but looked outdated and the hairdryer had hair on it so we could not use it.
The big disappointment came from the other hidden fees we were asked to pay after the check in – when we booked the room we picked the option with breakfast included to find out at the hotel that breakfast was just for 2 adults …they wanted to charge us for the thisrd adult. After showing my disappointment they finally agreed that all 5 of us will have breakfast included. Then, in the morning we found out that the kids had free breakfast JUST if they order from the menu and not from the open bar … of course the menu did not have so many options as the open bar. So 3 adults ate from the open bar and the kids from the menu. Also, they say kids eat for free with a paying adult lunch or dinner but the dinner prices were very high for not sophisticated food so we did not take the chance.
The parking fee, at the hotel was $30/day – a fee I never read about on-line.
The hotel has wireless internet connection, but it is so bad, I mean so slow that we got tired to use it …so do not count on that, it’s like does not exist.
The only big plus of this hotel is the location – right behind Air Space Museum and all the money you pay is for this. But be aware that there are not restaurants in the area, so you will have to drive or to pay a taxi to eat dinner.
I would no go back – the subway runs very good in WA, I would rather book a hotel farther away, but close to a subway station.
| 2 | null |
only if you are desperate
here's the deal, I wasn't anticipating staying in a luxury hotel, what I was anticipating was getting a good nights sleep in a comfortable bed.
My experience:
1. walls so thin that you could hear the conversations going on in the other rooms... loudly and all hours of the night. Not yelling just general conversation.
2. a thermostat that was possessed! I would put the thermostat on 69 at bed time and would wake up with the temp at almost 80 degrees.
3. on my last day at the hotel I heard a tapping on my door... at 8:00 a.m. I actually wasn't even sure if it was my hotel door but someone opened my door and started to come in. I jumped up and yelled for them to stop (thank god for the door stopper). When I opened the door and looked out it was the housekeeper, at 8:00 a.m. on a saturday night! unbelievable!
I was not impressed and never will stay at onther one of these hotels!
| 2 | null |
Never again
Arriving at the Swissotel I was excited. It's location is prime and beautiful (other than the major construction taking place next door - but I could see past that). You drive up and ask for valet, to which you are pointed in the direction of the TIGHTEST drive WAY underground to the garage. There are no signs directing you and nobody there to tell you where to park or drop your keys. We had to walk up to a window where a woman was busy paying more attention to her computer than any guests arriving in this confined sub-basement garage. She tells us to park right where we were and we left our luggage with the bellman who came out. We arrived at 11 and check-in is at 3. We knew that but were told our rooms (2 of them) would probably be ready when we arrived. Not the case, but that was ok. Once you get up to the lobby you quickly enter a construction zone within the Swissotel. A strange registration area where there is no real line, just people standing all over the place trying to figure out if they are in line or not was difficult to navigate. We were assured that our luggage would be safe and that when we returned at 3 it would meet us in our rooms. (Valet - $55 per night)
We returned at 3 and were given our rooms. Lakeview rooms were actually complete views of the wall of construction next door. They are going to need to re-name those rooms because there will not be a lake view until you are well above the 20th floor.
Our luggage was lost and they called our rooms asking us to describe our bags because they never tagged them, only "threw them in a room with hundreds of others". After 2 deliveries and about 45 minutes, we finally had our bags.
The TV's were flatscreen and about half the channels wouldn't come in and the other 40% were snowy. The only channels that came through clear were the ABC, NBC, CBS and about 2 others.
Beds were great (although our friends room did not have sheets on their bed). Very comfortable rooms. We set our room temp at 70 (about 80 outside during the day) and the room was still humid and hot through the night.
The hotel was very loud. We could hear people using showers, toilets and talking in the hallways. You could also hear people outside and we were on the 19th and 20th floors.
Wi-fi is available for $10 for 24 hours. Although when our friends tried to get it, they sent up an IT person who after about 30 minutes of trying to figure it out, told them that our whole side of the hotel would be unable to get wi-fi. It's hard to believe that a hotel that big and these days still charges for wi-fi... considering how much you have to pay to stay there!
Woke up the next morning to a shower that was between cooler than luke-warm and cold. An hour later it was still the same way and never warmed up. Was the same for our friends on a different floor.
The breakfast was the shining star of this terrible hotel. An amazing breakfast buffet ($26) was the best part of the stay. Very European and freash! I would walk to this hotel, from a different one, just to have the breakfast again.
We were told that to get our car from valet would be about a 30 minute wait. We were then sent to the garage to pick up the car again and squeeze our way through the twisty turny skinny tunnel to get out. We have a normal size SUV and it was TIGHT!
I would not stay here again. It's too bad because it is in a great location.
| 2 | null |
Horrible Hotel
Went to San Antonio to take my family to the new waterpark Aquatica at Seaworld. Booked this hotel online and pictures were not bad. We knew we wouldn't be at the hotel long and just wanted a clean, low priced place to stay. When arriving at the hotel, I thought I had just pulled up to one of those hotels that rents rooms by the hour! First place we went wrong was by going in! The front doors had several locking mechanisms and had been repainted several times showing the wear and tear. The lobby was old and dirty, but sometimes you can't judge a book by its cover, so we went ahead and checked in. That was the next place we went wrong! Our room was by the pool, where we saw 1 woman in a group wearing a white wife beater tank top IN THE POOL! You could see straight through it, with children at the pool, and she knew it and flaunted it!! A van of men pulled up with beer and cigarillos to smoke with these women by the pool as well. There was trash everywhere. Inside the room, the AC didn't have covers and looked as though it were sitting on a cement slab from the floor/ground. Wires were strewn all along the ceiling. Half of the power in the room didn't work and when we turned on the tv, it would cut off on its own after just a few minutes. The carpet was greasy and dirty and we didn't dare touch the beds. We immediately left for fear of not only safety for my family, but what illness we could catch from the nastiness of the room. The only good thing I can say about this hotel is when we went back up to the lobby and I explained the situation, he refunded all of our money, accept a $25 cancellation fee, which I can live with that! However, we did have to drive around San Antonio at 10 o'clock at night, on a Friday, in the summer, to find another hotel. Thankfully we did and it was a much more pleasant stay.
| 1 | null |
Creepy and Did'nt Measure Up!!!!
I selected this hotel because I am a new Hilton Honors member. I have
Stayed at 6 different Hilton properties in Chicago for the last 6 months totaling 28 nits.
This hotel simply did not measure up like the others. My horrific experience started when I entered my hotel room # 2601. I went over to the window to enjoy the view. I look down and
notice the window was covered with large spiders webs. Then much to my horror the next day
I notice the spiders weren’t just outside the closed window. But also crawling inside Creepy!!!
I ended up killing the to two I caught...
When I notified the staff no one seemed surprised. I couldn’t even get anyone to come up and take a look. Carmen H. the Hotels Room Director was blaming it on the guest who stayed in the room before me. Patrick the GM gave me a 20 min lecture on how spiders invade Chicago every spring.
They both know their Hotel is infested with spiders. Yet they have done nothing about it.
I am lucky I didn’t get bit. Though Patrick treated me to lunch for two. This was in no way an excuses their HORRIBLE neglect.
| 2 | null |
Excellent location for seeing Washington DC
We stayed overnight for our sightseeing stay in Washington. An excellent location for our short stay - just a short distance to the White House. The rooms were fine, our room on the sixth floor at the front of the hotel was quiet with a pleasant view of the street. We did not eat in - using the conveniently situated Starbucks on the corner and expensive but good Capital Grille. The room charge of $140 was very good value although the valet parking of £42 for one day was expensive.
| 4 | null |
Great value in downtown Phoenix
I had a very enjoyable stay at ABVI where there are some very friendly and helpful staff - to help with a page I needed printed and my usual problem with doors and key cards. The motel is just a short walk from downtown Phoenix and only 10 minutes from the YMCA where I made good use of a pleasant well-equipped gym. Also, the hospitality pick-up from the airport rather late in the evening was most welcome.
There is a good TV and free w-fi and overall is incredible value.
| 5 | null |
Great weekend
What a great weekend! Right at check-in Stephen Bee and all the staff were great. The room was great and the convenience of the location for all Notre Dame events was ideal! We will definitely return.
| 5 | null |
Great experience
We stayed at The Smyth Tribeca over the weekend and we couldn’t have been happier. We were kindly greeted by Jacob who took care of our luggage. We booked the King Deluxe and upon arrival Nancy (at the front desk) generously offered an upgrade to the Thompson Suite. We declined the offer and checked into our room. The King Deluxe was nice, extremely clean and the amenities were great but we decided to call Nancy at the front desk and take them up on the upgrade offer. Jacob quickly came back to move our luggage. We were there to relax and spoil ourselves and after stepping into the Thompson suite we knew right away we made the right decision. The Thompson suite was spacious and very glamorous. We enjoyed our time there very much. We owe many thanks to Jacob for all his suggestions, directions and amazing professionalism. He made us feel like he was our personal concierge, always there when we needed him. We hope to return to New York soon and yes we will stay at The Smyth Tribeca again.
| 5 | null |
Fair value but needs time to assess change
The Sherriff and his lady stayed here under the Comfort Inn brand in April, just before the change of branding. I have to say that the remodelling did not greatly impinge on us and we found the rooms adequate for a budget hotel, by European standards - the provision would match up with an Ibis, for example. Who needs a vast amount of hanging, wardrobe and storage space on a short stay in a city, whether for leisure or business purposes? It wasn't ideal for us because it was the beginning of a two-week visit to the US but the price and location were brilliant and we accepted the limitations rather than flaming about them - some of these reviews are the sort of thing that gives Tripadvisor a bad name in some quarters. The decor is a bit more questionable - the hot lips and red lighting in the bathroom did have the Sherriff's Lady wondering whether this was quite the reputable sort of establishment that she expects to stay in - see my photo. However, everything worked and we had no reason to fault the efficiency, helpfulness or courtesy of the staff. I don't think it is sensible to comment on the free breakfast, given this was part of the Comfort Inn package.
Basically, if you want American mid-market standards in the middle of Chicago, you will pay a fancy price. We didn't, we got what we expected - a clean, safe and reasonably comfortable room - and we are not complaining about it.
| 3 | null |
Great place to stay if you've never been to San Antonio
Had a great time here. Located in the heart of downtown San Antonio. I had a great view of the city, the shopping mall is attached to the hotel with movie theaters so in the evening when I went I did not have to leave the hotel; entrance to the Riverwalk is just outside of the hotel; easy exit from the expressway. Staff was absolutely fantastic! Definitely would not stay anywhere else.
| 5 | null |
Well maintained place at incredible low rates
Standard Candlewood hotel. It's not the newest but it has been maintained well. We had a "one bedroom suite" which was very convenient for a longer stay and offered plenty of space. We liked the furnitur which was not so dark as in other Candlewood hotels. The staff was really nice and friendly. You need about 10 minutes to downtown and 20 minutes to the beaches. The rate was just 81 plus tax. Great value for the money!
| 5 | null |
Great location, shame about the decor
Stayed 3 nights at the Pennsylvania in October; great location but the hotel has seen better days! We used the train from JFK ($9 each) to Penn Station, walked up the steps and the hotel is opposite; so easy. Also, its only a few minutes walk to Times Square, so the location couldn't be better. Our room, though, badly needed refurbishment; the bed and sheets, etc, were clean and fresh but the carpet was a bit grubby. The sink in the bathroom leaked and water was also leaking in from somewhere else. I'm sure, though, that all the rooms don't suffer with leaks in the bathroom! The room price, though, was very reasonable compared with other hotels in Central Manhattan. I would definitely use this hotel again; I'd put up with the 'tiredness' of the rooms in return for the price and location. Another good point is that there is an Avis depot just around the corner.
| 3 | null |
Yes, you should absolutely stay here.
The NoMad was everything I had hoped for and more. I spent a few days doing research on where to stay as I wanted comfort, cleanliness and a peaceful night sleep and I am so glad that I stayed here. The staff was friendly, no attitude at all - and very eager to help whenever I needed assistance (wake up calls, luggage storage, cabs) no problem.
My room was so clean and comfortable! Now that I am home, I often find myself missing my bed at the NoMad. I slept so good and the hotel was very quiet. The room was also well equipped with all the little luxuries you could hope for. They offer a fully stocked mini bar but I still suggest grabbing anything at a local Duane Reade to save some cash. Make use of the bathtub after a long day of walking around the city - you'll be glad you did.
Finally, the overall decor of the hotel is truly represented in the photos posted by the hotel as well as guests. Charmingly Parisian. I felt like I was in my own apartment, not a typical hotel room at all.
| 5 | null |
Sufficient...
I had to spend a night in LA and hadn't planned to do so. I didn't have a reservation and after several calls, couldn't find a room or didn't want to pay the rates for the rooms that were available. We went to our favorite budget hotel in the area and it was booked. As we drove down Sunset Blvd, this motel was well lit and we pulled in. (Where are all the Vacancy/No Vacancy Signs of yesteryear?). Fortunately, they had a double available.
We were 2 women travelling together. It was about 9pm. The motel wraps around the parking lot so you feel safer walking to your car and again it is very well lit. If you get there early enough you could probably park in front of your room. I heard several sirens but was exhausted and didn't hear anything the rest of the night. However, it is on a main Blvd and is a large motel so it does have the potential to be loud. My room was on the 2nd floor so I didn't have to contend with someone being loud above my room.
As far as cleanliness, my room was very clean and comes with a refrigerator. There is a Starbucks, Subway Sandwich, 7-11 and laundromat next door.
I have stayed in this neighborhood several times before. As a woman I would not go out and return late at night in this area. However, every time I've booked a room in this area, I have gotten up early and grabbed a coffee and walked to Griffith Park and surrounding neighborhoods to explore. So daytime feels okay...night maybe not..
I don't know if I would bring a family here. There is no pool for kids to swim after a day of touristing and really no play area. So that means the kids would have to stay in the room. And again even though it feels okay to walk in the day, the neighborhood is a bit sketchy so I probably would choose another motel if I were travelling with kids.
| 3 | null |
The room was not clean.
The room was not clean. There were spots on the mirror in the bathroom that should have been wiped. The same with the bathtub. I tried to connect my phone charger to an outlet behind a chair, and there was accumulated dust that had not been taken care of in a long time. Then I surveyed the room more carefully and there was dust in every corner. The same with the two chairs by the round table. They have not been vacuumed in a long time. Again, in the corners where the seat meets the back of the chair.
| 1 | null |
Surprisingly Nice and Very Convenient
I just got back from a business trip to Chicago. Because of a large convention in town, the only hotel I could find in the area I needed to be in (River North) was the Best Western Plus. Although I have nothing against Best Westerns, I usually stay at what are considered full-service hotels and I think of Best Westerns as roadside inns for families.
I was so pleasantly surprised with this property! There is a good Italian restaurant and bar just off the lobby that has killer Chicago style, deep dish pizza. There is a small but serviceable fitness room on the roof with an indoor pool. Although I didn't use it, the hotel offers free WiFi and FREE PARKING (unheard of in downtown Chicago.) My room was pleasant, rather large, and well equipped with extra pillows, blankets, coffee maker, hair dryer, etc.
If you are looking for exceptional value in Chicago, you need to look no further than the Best Western Plus River North Chicago Downtown!
| 4 | null |
What a dirty hotel with poor service
We checked into the hotel late at night and went to bed. Upon getting up in the morning, we realized how dirty our room was. There was hair in the bathtub, on the toilet, and on the bathroom floor. There was shampoo on the tub floor where it had been spilled/dumped or whatever and you see it. The floor in our room had food deposits on it, where it looked like someone had spilled/dropped food and it wasn't cleaned up. Like when you drop something and just picked it up but did not try to shampoo or wash that area. There were remnants of crumbs or something on the floor and paper like our room had not been swept since the last guest.
When we tried to take a shower, our tub drain would not drain and I was standing in almost a foot of water when i was done. My wife had to wait til later to take a shower because it took almost two hours to drain. The female desk clerk was bitky and smart assed with me when i went downstairs to ask for another room. She told me I would have to pack everything up on their cart and bring it down to the front desk and leave it at the front desk and if a guest checked out, they would allow us to switch rooms later.She said we had to do this so they could rent the room to someone else that had booked because they were booked up.
I told her i was not going to leave my belongings in the lobby all day while i went to the convention center and she said: "well, I guess you dont want another room then do you?" The next morning when we got up we saw at least a dozen rooms with the curtains open, indicating that the rooms were empty. So, the clerk lied to me.
The safe in our room didnt work either as it kept saying the battery was dead. There was food deposits on the curtains in the room also. The carpeting just felt gross, made even more so by the fact that we could see food, paper bits, etc on the floor. By the way, they have no parking here, you have to find your own parking in one of the nearby lots. Breakfast consists of sugar frosted flakes and raisin bran, cheap nasty banana and blueberry muffins and apples. The first morning there was no orange juice and the second morning there was no coffee left.
Another wonderful fact, there is a an open area that goes from the first floor to the top floor of the hotel. Which means, you hear the hotel room doors open and shut on all the floors of your room. At 630 one morning, we could hear a couple yelling at each other, and it wasnt on our floor. You can the desk clerk talking word for word to a customer if you are on one of the higher floors. The sound travels all the way up to the roof. It was impossible to sleep after 6am any day because you heard every door open and shut and every person talking no matter which floor you stay on. Oh and the homeless shelter is next door, if you dont mind everytime you go outside to have a homeless person walk up or past you.
If you stay here after this post, I have no sympathy for you if your stay is horrible.
| 1 | null |
Poor management/poor services
The room was prepaid because I reserved it on line. The wifi failed to work, the front desk advised me to call AT&T, so I did. They admitted a problem, I requested they call the hotel which they agreed to do. The hotel stated they could not do an adjustment because it was prepaid. Don't prepay your hotel. The hotel states their policy is "Your satisfaction is our priority". Hardly, don"t stay here.
| 1 | null |
Reliable service-great location!
Have stayed here twice on trips to Philly. EXCELLENT location for walking to historic areas of town and several very good restaurants are very nearby. Friendly staff, good service. Older hotel but clean and comfortable in an area where you will be spending more time outside the hotel than in. Cannot recommend the in-house restaurant -- very pedestrian and the morning we had breakfast there the service was terrible. BUT -- you have great options nearby -- Buddakan for high-end Asian; Cuba Libre for great Cuban at reasonable price; Forks and of course all the great places within walking distance for famous Philly Cheesteak. You will have a great visit at a reasonable rate at this hotel. Don't rent a car -- have to pay to park here -- and you won' t need one if you are sticking to historic Philly.
| 4 | null |
Loud, limited, and a poor value
I stayed here for business a few weeks ago, and was generally pretty underwhelmed.
Pros:
- Location is right next to the Galleria mall, and close to where I was working
- Parking is plentiful, there is a fitness center and pool
- Breakfast was free, and decent. The French Toast was pretty good, actually.
- Free WSJ newspapers downstairs.
- The TV is huge, and has a great array of hookups (VGA, HDMI, etc.)
- There is a fridge in the room.
Reasons:
- When I checked in, the guy at the desk (who was very nice) asked what floor I'd like to be on. I said, "the highest floor where I'm far from the elevator." I ended up on the 5th floor (out of 6) directly next to the elevator.
- I had reserved a King bed room, but instead got two doubles.
- I ordered some food from the room that I would pick up (there is no room service, just food--which seemed reheated--at the bar). The hotel services employee said that they would call when the food is ready. After a half hour, I went down to check on it. It had been waiting for a while, and they had placed the wrong order.
- The room was incredibly noisy. I could easily hear people showering in the room above, the elevator's mechanics were audible in the room, and every hour or two I would hear a VERY loud rumbling noise that would last for 10 minutes. It woke me up in the middle of the night two times.
- The TV is placed in a really odd place; it does swivel, but if you're on the far bed, there's no way you could see it (look at the pictures).
- WiFi didn't work in my room. I asked on the first day, and the woman said it was being fixed. It didn't work on the second day either. Luckily, there is strong 4G coverage on Sprint in the hotel.
- A/C is based on window units, so the room can get a bit humid.
Overall, it was a disappointing trip. I didn't complain while I was there, so I can't judge their responsiveness. I did mention all of this during my checkout, and the woman was apologetic.
| 2 | null |
mark b
very clean. very polite staff. beds were great. 2nd time staying there and sure there will be a 3rd! thanks again.
| 4 | null |
Not so appealing
the location was good ...but omg...the place is not that good looking and so small , hard matteress , mean staff and the man at front desk was not friendly at all .....the place just look so scary....no pool or any place to sit and relax....avoid this place at all cost is my advice
| 2 | null |
Bed bugs and more
Being awoken at 3:00am with bed bugs biting all over your body is a terrible experience, and that's just what happened here. When I called the manager up, he came into our room and shrugged and blamed the "f---ing truckers" for the bugs. He did move us to a different room that appeared to be clean.
In the morning, I complained about my experience to the morning manager. He was apologetic and assured us that they would not charge us for the night's stay.
A few weeks later, sure enough, I notice the credit card was indeed charged, and subsequent phone calls to the manager have produced refusals to back this charge out. To say I'm irritated with this company is a huge understatement.
| 1 | null |
Don't stay at this hotel
Got this hotel on Hotwire at a 30% discount. Although hotel is listed as on the "Riverwalk", it is at least 3 very confusing blocks to get to the touristy Riverwalk area. Even with 2 maps in hand, we both got lost walking down the first 2 blocks of this deserted end of the Riverwalk, go back up to the street, ask a police office on how to get back down the main Riverwalk area. So if you want to stay in the Riverwalk area, don't book here.
This hotel also has the rudest & most un-professional valet staff. Both the morning & evening crews were horrible. Their uncaring attitude were extremely unsettling. Even at $28 for valet parking & $24 for self-parking in lot across the street, it's not worth it. They ran out of valet parking spaces in the evening & you're on your own to find your own parking.
Rooms were nice & comfy, but rest of hotel seems old & dated.
Would not recommend this hotel for a relaxing family vacation.
| 1 | null |
Well located for the price
We have just come home from USA and we stayed here as a last minute booking for 2 nights as we wanted to see Beverly Hills on foot. This hotel is located an easy 15 min walk to Rodeo Drive and the shops, also the bus stops outside so no need for the expense of cabs. The staff were helpful and well trained, concierge helped us a lot with restaurant choices. Very good value for the area. We were in a king room. Was fine and no noise on the 9th floor. Nice hot shower and clean rooms. Would stay here again.
| 4 | null |
Old Four Seasons in Houston Needs Facelift
Now I see why the price was so cheap! This is probably one of the older Four Seasons properties. While the staff was consistent with what is expected, the hotel could use some improvements. Paint under atrium skylights was peeling. Lobby bar is small and was usualy empty, even during a football playoff game which was surprising. Appointments were average. This property looks more like an old Hilton with some upgrades than a Four Seasons.
The property was far, far away from the Galleria area. It was a $25 cab ride. That's where you want to be in Houston.
If you've never been to a Four Seasons, this is one place that you can experience the Four Seasons service without the Four Seasons price.
| 2 | null |
Convenient, but did not leave happy
I should start by pointing out that my stay was while they were renovating the main entry, which created a whole bunch of headaches. Upon arrival there was no where to park for check-in, so I was forced to double park and risk a ticket. After I checked in and started looking for a permanent parking spot, I discovered there were none to be found. Ended up circling the lot for 15 minutes until I was lucky enough to spot someone leaving. The room was small and lacked a real desk, which made getting any work done almost impossible. Finally, when my neighbor turned out their shower (which I could hear) I discovered that the water pressure made my room shake (note: from the midwest and never experienced and earthquake before, that's what I thought it was at first).
It quieted down from there, and I was able to get a decent rest before heading to the airport the following morning. However, there are plenty of other discount hotels around Sea-Tac. I'll be trying one of them next time.
| 2 | null |
A couple's experience for a weekend getaway!
O my lanta, everyone who works here was nothing but friendly to us from the moment we got in! Check in was easy, our plane was early and we got to the hotel at about 1230-1 and even check in was not until 3 they found us a room immediately. The room was nice, the bed was huge, everything was neat and clean, ha ha we checked for bugs, and there was none to be found. The concierge really made the difference, I called a week a head of time to let the hotel know it was our anniversary and if there was champagne or something I could buy for us, instead, Ms. Eden took care of everything meaning she gave us a complementary bottle of champagne and chocolate covered strawberries for our escape! This was the best weekend me and Ryan ever had and we already can not wait until we can visit chicago again, and when we do we will most definitely be staying at the W!!!!
| 5 | null |
Do not stay there!
The worst hotel ever, staff very rude, hotel dirty, old and very noisy. Room very small, claustrophobic, sheets too small for the mattress, bathroom small and tap heads not working. Heat radiators turned themselves on in the middle of the night creating a hot and stuffy room. We had breakfast included in our price - don't bother they served food that was stale and fruit was rotten. Disgusting. The worst was the cannabis smoking guests next door which stunk the whole floor out. This made us check out a day earlier. The hotel staff were rude and angry that we were checking out earlier despite the fact that we still paid for that extra night. They did not understand why we were leaving when we explained to them the issues.
Overall, this is a very low quality hotel that is very expensive and no value. Very disappointed and do not recommend this hotel.
| 1 | null |
Fawlty Towers
I booked into this hotel during OTC for 3off nights. Paid a lot of Money for the privilege. Was given a Disabled room with a disabled bathroom. I'm not disabled & did not ask for a disabled room & was not told I was getting a disabled room. The shower did not work properly(YES in a Disabled Room). I had to sit down to have a shower, but the shower "Head" was one of those that had a life of its own. So it was 80-90Deg F outside & no shower. I tried to secure it, but to no avail. I asked at reception to get the room changed. Was told NO. Asked to see the manager. Was again told no & told if I was not happy I could check out & sleep in the "lot" around the corner as there was no other rooms available in the whole of Houston due to OTC. Charming. I asked to get the shower fixed, only to be told there is nothing wrong with our showers.
The room I was in had a notice on the working table to say this room is near the freeway & is noisy. If you cannot sleep please contact the Reception & we will give you a set of ear plugs.
Breakfast was poor & not worth the money. Staff were not trained & service non existent. I asked for Orange Juice. Sorry we have run out. I asked for some extra toast. It arrived in a saucer. When I questioned the Waitress. I was told we have run out of plates. I asked for a coffee. The waitress brought it to the table holding the cup with her fingers around the rim. I asked if I could get a saucer. I was told we are using saucers as plates.
I'm from the UK & have visited the USA hundreds of times, but this hotel is unbelievably bad. Its like "Fawlty Towers"
| 1 | null |
Poor Location
From what I can tell, the only reason to stay at this hotel is to be positioned for an extremely early flight out of Houston Hobby airport (my reason) or because you missed a flight (as seemed to be the case with others in the check-in line). This is not a particularly bad Courtyard Hotel. I have stayed at better, but the interiors are relatively well maintained and clean. Parking in a surface lot is free. The front desk staff was not rude, but was not as courteous or helpful as I normally encounter in Marriotts and JW Marriotts (there is a Marriott right next door). The hotel has a cafe and lounge area which seemed to be fairly busy. The room itself was utilitarian but roomy. There is a pool, which judging by the number of people in swimsuits running up and down the hallways get a fair amount of use. The problem is the location. It is along I-45 in a "gritty" area of south Houston, near Hobby. The neighboring businesses are a jumble of pawn shops, instant-loan store fronts, half-abandoned strip malls, used car lots, discount motels, and strip clubs. I didn't see anywhere close by to have dinner, other than a donut shop and a BBQ restaurant a mile or so away -- but I could have missed the others because I honestly did not feel like exploring the neighborhood. My colleagues in the local office raised their eyebrows questioningly when I told them where I was staying and I later understood. Next time I am taking an early flight out of Hobby, I will just stay downtown (or elsewhere) and leave the hotel a little early.
| 2 | null |
Just Sleep in Your Car.
I have to pity the very kind employees that are running this hotel. I read a number of reviews before I wrote this and one has to wonder how several people managed to give this hotel the generous rating of "poor". A group of us stayed here for the F1 race and we were grateful to at least have a bed. When one sit's to write a review on a place like this ....I mean, where do you even start. Some things were comical in retrospect; the toilet was not fastened down for example which made your daily ablutions somewhat of a harrowing experience, The sinks did work, but drained rather slowly out onto the floor. When engaging the shower, the spout came out of the wall. It is perhaps a bad omen that we were the very first people to sleep in this newly renovated room. The staff were apologetic and the situation with the sinks did earn us a free night ( if damp socks ). The week cost about 137.00 so I guess it depends on your definition of value. I will say that the beds and linens being fresh out of the box were satisfactory, but in any case, do not set your bags on the floor as I am told cockroaches travel well.
| 1 | null |
Excellently priced hotel
During this trip we spent time at the Holiday Inn Express (Fisherman's Wharf) and here. This was cheaper the HIE but much better! Massive room, fantastic city views and excellent sevice.
Great in room toiletry minitures too - L'Occitane
| 5 | null |
Terrific first trip!
Beautiful hotel! Beautiful location! Service was terrific, the staff couldn't have been more accomodating. So clean and chic. Getting out of our vehicles in traffic the staff was right there waiting to help us. So huge, but very warm and FRIENDLY. Stayed on the 22nd floor, oh my, what a beautiful view. Walking distance to EVERYTHING. In the middle of the city with all the noise outside, slept like a baby in our quiet beautiful room. Will definitely stay here again.
| 5 | null |
Just OK
The room looked a bit dated and manky. There were two double beds, but one of them was so soft that you sank into it so only one of them was useable. The wifi didn't work on one of the three days we were there. To be fair they called us and tried to get it working, but on a Sunday the company could not fix it. The hotel worked hard to fill the reception area with tacky Elvis items and there were free Elvis films 24hrs a day on two channels (same film over and over again on the same channel - sad that I know this!).
The breakfast was bad. Very little choice and the seating area was too crowded. The location was great for Graceland (just over the road), but not great for downtown (tip: if you stay here use the free shuttle from Graceland to Sun Studios to get to downtown. In theory you're supposed to have a tour booked, but they don't check..).
The swimming pool was a plus (although we were unlucky with the weather and didn't use it).
In summary, I would only stay here until the hotel gets updated and if you can't find anywhere downtown. That said, it was reasonably priced so if you can't find anywhere in this price bracket then it's fine for a day or two.
| 3 | null |
Great hotel with kids.
Stayed at this hotel for a ballgame this past weekend. Great location as it is across the street from the ballpark. Clean, large rooms. Pool open for kids to swim. Continental breakfast.
| 5 | null |
Great location and outstanding front desk staff.
Front desk staff are excellent. Location excellent. Chef in hotel restaurant excellent. Room recently renovated needed more quality control - additional mirror outside bathroom and hair blower.
| 4 | null |
Dirty and overpriced
I recently paid $350 to stay for one night at Flatotel for a business trip. I was appalled at the quality of the room for the price. I am a weekly visitor to New York and decided to stay here instead of my usual location due to the last minute nature of my trip. Mistake. Water damage and mold growth in the bathroom. Mysterious stains on the furniture and a broken window hinge made me wish for the night to be over as soon as possible.
The staff are somewhat friendly, however their 4pm check in policy also leaves much to be desired. I've never heard of such a late check in.
| 2 | null |
Excellent midtown choice if you want more room space
I selected this hotel after reading positive reviews, and we were not disappointed. The location is fantastic, right on Times Squre opposite the TKTS stand. We could walk anywhere, but there were a couple of subway stations close by too. Rooms were clean. Bathroom had 2 doors accessing it so it was spacious and easy to use. We had a King Suite with 1 king bed in the bedroom, and 1 sofa bed in the lounge room. Sofa bed was not OK for adults, matress was too thin, but for the kids it was ok. Security was also good because you need to show your room key before you can get into the lobby. If you want more space than just a normal hotel room, this is a great option.
| 5 | null |
A central Manhattan gem
My family love this New York hotel, The Giraffe. We've stayed there as a couple at least half a dozen times, and with family and friends as well. It's not too big, nor too small, and it's a real gem in a city with thousands of hotels of all sizes and types.
The Giraffe is very centrally located on Park Avenue South, some 9 blocks up from Union Square in mid town Manhattan. There are excellent shops nearby, in Union Square itself, and on Madison and 5th Avenues, both very near. Madison Square Gardens, less than 5 minutes walk away, has, in our view, the best burgers in New York, at the Shake Shack, and also the wonderful Italian shopping and eating experience, Eataly.
The Giraffe is a very friendly and comfortable hotel. The staff are always charming and most welcoming. The rooms are a good size by New York standards, very well equipped, most comfortable, and very reasonably priced considering the location and what the hotel offers. The very original and popular free wine and cheese every evening except Sunday, between 5 and 8 o'clock, is exceptional and a wonderful start to any evening in New York. Breakfast is also great.
The Giraffe doesn't have its own restaurant but has an arrangement with the next door Italian restaurant, but the area is full of excellent places to eat, so nobody has to go far to find something for all tastes and appetites. Try L'Express 24 hour brasserie 5 blocks down towards Union Square.
We would find it difficult to stay anywhere else in Manhattan. It suits all ages, families, business guests, everybody.
| 5 | null |
Nice hotel, friendly staff, convenient to airport
We stayed here before an early flight out of DEN. It's a beautifully appointed hotel and the staff was very friendly. The shuttle to the airport was so convenient and I'm so happy we took it - the traffic was horrible and the shuttle driver knew how to navigate it in order to get us there in time. I'd definitely stay here again.
| 4 | null |
Perfect location, cosy and trendy hotel, a few shortcomings
One of the hotels perfectly located to visit New York off TimeSquare. I certainly appreciated the black and white trendy decoration perfectly illustrated by various contributor's pictures.
The staff is very welcoming and that worked for me from arrival to departure.
Now as i often do i will list what i liked and did not like so much.
On the bright side: the decoration did it for me, It is rather dark but modern and i like dark as it feels cosy. The bedding is very good. Going to bed feels like diving in a cotton ball (maybe a bit too soft for who likes hard bedding). Very clean overall. Wifi is not too expensive ($10/day). Smokers will appreciate the patio - so much nicer than the sidewalk to indulge! Bathrobe in room, ok amenities. Many will appreciate the bar on premises. Minibar in room well filled ($5 for softdrinks if i remember well). Large flat screen and selection of cable channels (a bit of a pain that many of chargeable and not flagged as such : you keep browsing. But TV is not the purpose of a visit to NY ! ) .
There are a few things that came short for me. The room was very small. A medium size luggage hardly fit in it. The closet is small and hosts the fridge, there were no drawers and i could not unpack. The door to the corridor could provide better shiedling from corridor noises. I could hear my neighbors come and go as if they were in my room. Otherwise rooms to the back of the hotel are quiet (no traffic noise - beware of construction works across the street these days though. They run thru the night on week-ends - typical of NY ;-). The water in bathroom has regularly been more warm than hot. I seriously lacked power plugs by bedside. And finally two things i found rather not welcoming : there is a charge of $30 per stay if you use the fridge for your own items, and no coffee machine in room, even on demand (first time for me in years of travelling to NY...).
The hotel has 8 floors+penthouse. Do not expect a view, And target a high floor for some 'space outside your window'.
But do not let all that turn you down , I list to inform fellow travellers in case any of these really matter to you when making a choice.
I would say it is a good deal for a short stay in the city and at that location. Surely a trendy and welcoming place.
| 4 | null |
Never again
I'm in the middle of my stay at The Barclay. I was supposed to be here for two nights on business but cut my trip short because I will not stay here another night. First - I was checked into a room that was already occupied - no big deal, it happens.
Then, they switch me to a room that just seemed dirty. The carpets were stained, the caulk is moldy, etc. In the meantime, a cockroach the size of my thumb cruises into my room under the door. Are you kidding me?
Never again will I stay here and I'll be sure to tell others in my firm about my experience.
| 1 | null |
Excellent location but dated
We spent one night in early October and found the small room to be: dated, stifling, a fake window (best of my memory), thus, not a pleasant room to relax. The staff person who came to turned down the bed was friendly and pleasant. Our room was next to the elevator which kept us up. Positives are: walking distance to many locations and complimentary coffee and fruits in the morning. Valet parking is $40 per night. Overall I do not recommend staying except if you need a place to sleep and to be downtown.
| 2 | null |
Disappointed in Holiday Inn
They should be glad I was not their mystery guest. The carpets outside the elevators on the room floors needed cleaning badly. The sink was cracked in our bathroom. The AC was a joke. The auto air thermostat setting never went off. I set it at 90 degrees to see if it would ever go off and it never did. We requested someone to look at it and no one ever showed up. We caught up with a maintenance man in the elevator (one of three was out most of the time) and he told us the thermostat didn't reflect the temperature because only AC cold was on and to set it at 67 and up to 72 or something. He spoke broken Englsih/Spanish. We just got up and down and turned it on and off to keep from freezing. We checked in at 3 PM on the arrival date and were given breakfast buffet coupons. One was dated for the day we arrived-well past the breakfast hours. The last day coupon had the wrong date on it. We ate breakfast the last day and the milk cartons had expired dates on them. The threshold on the door out to the pool had dirt in it. The flower pots had cigarettes in them. Flowers were not maintained. The entire hotel needed a deep down cleaning-not just surface areas. The train was a little hard to get used to. The shuttle drivers were very nice. We were disappointed in such a large Holiday Inn.
| 2 | null |
The reality is ...
We decided to come here after reading the reviews on this motel and looking at the rather slick website. Furthermore, it's got to be good to be ranked 8th amongst all the hotels in Los Angeles, right? However, after a wonderful trip to Vegas at a cheaper-priced resort at a more convenient location, we were unsure how to make a true comparison.
On the bright side of things:The location was good with Universal Studios a freeway away, the reservation service was prompt and no fuss, the free parking / free wifi / flat-screen HD TV with multiple channels rocked. Though small, the room came complete with all the facilities of a standard motel room. When you check in, Jerry gives you a small bag with snacks and drinks (all my favourites!). The water pressure and pillows were quite satisfactory.
On the other hand: There isn't an elevator in the motel so if you bring heavy luggage, you'll have to get it up the stairs. The walls and floors feel flimsy as we could hear/feel our next door neighbours moving about their room. The motel is located near a hospital so we were awoken by sirens through the night. It is also located in between two taller buildings so the area feels hemmed in. The toilet is a little cramped and there isn't any light in the shower area so you either bathe in semi-darkness or wet the bathroom because you leave the shower curtain open to let the light in. There isn't a heater in the toilet as well, so if you shower too late, you can get quite cold during the winter months.
The verdict: Considering the other hotels in the nearby vicinity were very much more expensive than Jerry's, I would say that Jerry's Motel is a good place to stay if 1) you're on a budget 2) only concerned if you have a place to sleep (and can sleep through loud noises). We saw the owner every morning about his chores and was always nice and polite but wasn't particularly very warm or friendly as the other reviewers mentioned.
In the end, we're confused. We don't like giving bad reviews but we have to say, Jerry's Motel was an "experience" of a lifetime. Would we come back? Not likely. If you do decide to stay at Jerry's Motel, go in with an open mind and if you can survive the first night, it gets more bearable each night you stay.
| 3 | null |
Good Deal
“Great Deal”
Reviewed August 1, 2012 via mobile
We stayed at The Blakely in April, and were quite content with the overall experience. Considering it being New York, we found the rooms to be quite spacious and comfortable for the price, not to mention the convenience of the location. We were in walking distance of Broadway, and the subway was just around the corner. The only negative was the personnel at Abboccato. The continental breakfast was quite elaborate, however the staff was absolutely miserable. It created such an unpleasant atmosphere, that we preferred to go elsewhere for breakfast.
| 4 | null |
Basic and only just better than a tent!
Only one member of staff at reception and a considerable wait for attention. Rooms were not ready though we were told they were and we had to wait in the corridor until new rooms were found. The rooms were passable but things like the shower curtain were filthy. A large event in the afternoon meant our car was blocked in the garage by several cars and we had to taxi everywhere at our expense - the staff said they had no authority to reimburse us. There were no facilities at all in the rooms so no coffee/tea or hot drinks unless you were prepared to go to the garage next door! Worst of all was the thinness of the walls and no sound proofing. We were kept awake until after 7 in the morning by the couple next door "partying" and arguing. Altogether, the worst experience ever though the staff were pleasant and apologetic.
| 2 | null |
lovely hotel but horrible customer service.
My husband and I recently stayed at the Chatwal for our anniversary. We booked at 4 day trip and ended up having to leave early because of illness. Even though we went to the front desk and told them we were leaving the staff didn’t check us out of our room. A few weeks later we called SPG to get the points for our unused nights refunded and were told we couldn’t because the hotel was claiming we stayed the entire 4 nights. We submitted our train tickets and other proof that we weren’t in NYC but the hotel has denied our claim and won’t return our calls. This isn’t the level of service I would expect from a Category 7 SPG hotel.
| 1 | null |
Avoid at all costs
We were so dissapointed with this hotel, the worst we have stayed at in the USA. Grubby,poor decoration and expensive for everything. Checking in was a nightmare 50 mins in the queue.
Had to change rooms as the bath enamel was peeling off. I will post some pictures later,but had to get this review on asap to warn you all.
| 1 | null |
Great accomodations and location.
We stayed at the Hotel Five Seattle this past weekend and enjoyed our stay. The Hotel has been updated to a modern theme. It was just like new and very comfortable. The front desk staff were very friendly and helpful (a big thanks to Riley.) The location was great as we could walk to the transit to take us to Safeco Field for a ball game. Also just a short walk to Pike's Market. The restaurant on site was very nice with great food and friendly staff. We would recommend this property to anyone.
| 5 | null |
Stayed here before and would stay again.
I stayed at his hotel before when I won a bid on Priceline. Chose to stay again when I was in the area. Arrived late at night, so I was great to know exactly where the hotel is located. The hotel has been completely renovated. Room are more spacious, with better furniture and lighting. The hotel offer breakfast and it's the very typical same items (doesn't really matte what chain any more). Service was ok. A 24hour front desk is always great. There was no business center, except for a lobby computer. The hotel has a small out door pool and a small fitness center. Jogging in the area is great.
| 3 | null |
Small but great
We're here for five nights and we're already loving the Hudson. The rooms are indeed small, but entirely satisfactory. I don't need a 1000 square feet to feel comfortable. We look out on 57th Street and 9th Avenue in a charming room. The decoration is cozy and charming. The staff is universally helpful and upbeat. The location can't be beat. Central Park, Lincoln Center and the entire midtown Manhattan area are at your doorstep.
| 5 | null |
Awake at 6:19 a.m.
I was awoken this morning shortly after 6 a.m. by a fire alarm. Clearly the alarm is intended to wake you up, so it is not gentle, it literally jolts you out of bed. Being on the top floor I was apprehensive, is it real? Is it a false alarm? I tried phoning downstairs to no avail. Got dressed and ran out only to be told in the hall to go back to bed, false alarm. Now these things happen, they are after all for everyone's safety, however when I called the lobby to ask what the cause was, I was told it was unknown. I asked if this has happened recently but the answer was "we are not allowed to disclose." Understood, so I asked to speak to the manager. Hold, hold, hold. Gave up. Called again a few minutes later as at this point the headache prevented me from sleeping. I was told manager would be right with me which really meant hold so long that I again thought of hanging up; this time i didn't. I expressed my concern for safety and asked what had really occured only to be vaguely told it was a 'false alarm,' I asked when was the last time this happened and the manager replied he did not know. When I pressed, I was then told 'well I have only been here a short while so that is why I don't know." I asked the manager who would know, he replied the operations manager; I asked him to please find out and get back to me as he seemed rather uncooperative regarding what I considered to be a safety concern, he replied he would. He never did. No one did. I called the fire department to ask about safety issues at the hotel. First thing I learned was that this hotel, in spite of the name and all its marketing, is not in Beverly Hills but in Los Angeles, so I was redirected to the Los Angeles fire department. The local inspector told me that in fact there had been 'quite a few incidents' in this hotel but they were mostly attributed to incorrectly placed sensors in the kitchen, the inspector was under the impression the hotel had resolved this but he would follow up. Since management never gave me a response i asked a member of the cleaning crew, he told me that this happens often and always at the worst time, he said, 'it recently happened at 3 a.m." I am shocked that management completely ignored my request for info and never replied. It is clear that the "I don't know answer" really means "I don't want to answer" as in the truth is not pretty. I will be cutting my stay short here. While most fault this hotel on lighting, which really is terrible, or staff attitude, which has room for serious improvement; or the gym, which is tired and dated and has no shower, steam or locker facilities unless you pay to use the spa, my main concern is one of safety and given the lack of reply I caution others.
| 1 | null |
Think Again About This Place!!!
We checked in on 1 JULY 12. Our initial reaction to the hotel was the smell from the waterfall in the lobby, it smelled of chemicals and mold and was very loud, not a good first impression. The clerk upon check-in was unresponsive as to where we could get a really good, authentic Mexican meal outside of the hotel, it made us wonder if she was even local, I mean, no suggestions for us, she just didn't really know. Upon entering the room, it was cramped and very dark even though it was the middle of the day. The smell and sound from the kitchen exhaust system was overwhelming as well. On our second day, we “Upgraded” to a room with a balcony a floor down, paid more for the same room/view and smell from the kitchen, but we did have a very small balcony. We could not take the ineptness of the staff nor the sounds and smells any longer and checked out on 4 JULY 12. We had reservations for 6 days, but upon checking out the receptionist didn’t even ask why we were leaving early, I was waiting, it just never came, too bad. We moved to Hotel Havana! STAY HERE, STAY HERE! They are great, the rooms are fantastic and the staff is Bueno!!!!
| 2 | null |
Beautiful Views
We stayed at Ink48 in April for a quick weekend trip to see a Broadway Show. The location was great for Broadway, but a bit off the beaten path for other destinations. The hotel is beautiful and rooms are very comfortable and the upper floor views have awesome views.
| 5 | null |
"Worst Food and Beverage Service, ever"
We arrived hungry, thirsty, tired and overwrought the evening before my appointment at MD Anderson Cancer Center. Although the menu had limited choices and was really not appealing, we took a chance and decided to eat at Stetson's, their in house restaurant.
We were seated promptly and given menus. We had to ask for a wine list. Our server brought the sheet of paper to the table, admitted they did not have all of the bottles listed, he had just turned 21, and didn't know anything about wine. He volunteered to go to the bar and see what was available. Well, the bar is across the lobby of the hotel, perhaps 50 yards away from the restaurant. It tool him perhaps 10 minutes to return to our table.
In the interim, the manager, who I will call Ryan Fawlty, after John Cleese's character in the Britcom "Fawlty Towers" came by to refill my water glass. I started to tell him his server really needed to learn more about his wine list. He abruptly cut me off with a dismissive wave of his hand,
"Not to worry, already taken care off," he huffed as he strode on to refill iced tea glases at the only other table seated at the restaurant.
By this time, our server had returned, with the unfamiliar names of a couple of chardonnays. We chose one at random, just to get the ball rolling. Another 10 minutes elapsed and the server returned. He triumphantly presented the bottle, went to find wine glasses, then admitted he wasn't very good at opening corks. My wife offered to do the honors and poured us both a taste of...swill.
We rejected the bottle, and my wife said she would just go to the bartender to select another bottle herself. The next time Ryan came near I flagged him down.
"It's really not fair to either our server our your customers to send an untrained employee out on the floor by himself," I complained.
"Well, it just so happens that we have a seminar this weekend where he will learn. So, problem solved." Ryan replied in his smarmiest voice.
"The only thing is that my wife and I are here tonight and not next week. If I were a manager and I knew I had an inexperienced employee serving people, I would hang around to help him out, instead of filling glasses and let him flounder."
He did concede me that point. By that time, my wife had returned with another bottle of wine. She did not have the opportunity to taste it before crossing the lobby because the bartender did not have a corkscrew to actually open the bottle. It was fine, and the food itself was not bad. Ryan, now at his fawning finest, checked back on us frequently, but did not offer us any compensation for our frustrations. We remained pleasant throughout the evening, and tipped the embarassed server overgenerously. He in turn, discounted the bottle of wine we did purchase.
After dinner my wife returned to the bar for a night cap to go. That too was a bit of a wait--the poor bar tender was the only one filling food and drink orders for perhaps 8-10 occupied bar tables as well as the restaurant. The hotel is across the street from the football stadium; I can't imagine how the place functions when it is filled with fans who just want to eat, drink, and see their team kick the stuffing out of the Texans.
The rest of the facility was just so-so, as well. The public areas could stand a facelift and the overdone vases of artificial flowers ditched. The room was OK, but the bathroom was so small it was impossible for one person to get in and out of the shower without disrupting a person at the sink. We had no complaints about the breakfast bar. The Hotel does have a shuttle bus which will take guest anywhere within a 3-4 mile surrounding area, but it has no set route. If you want to be picked up off premises you must call to summon the driver.
| 2 | null |
Conference Stay
The Hotel was nice but felt treated like a second class passenger who made the mistake of stepping into first class. Breakfast was not included in the hotel rate even though it was a overflow hotel....Saturday morning when checking out I called down for help with luggage 3 times Finally gave up got my own luggage cart, when went to Check out young lady behind desk (who looked 18) told me Breakfast was not included in my plan and that was my receipt that I had received under my door this morning was my final receipt.
Will think twice before staying here again.
| 3 | null |
Everything one can expect in a courtyard
We stayed recently 4 nights in this hotel and loved. Let me be clear this is a not a 5 star hotel but it is an excellent example of a Marriott courtyard. Room was clean and spacious. Location was phenomenal with a subway exit right across the street and numerous access points within a block. We did not use the restaurant but there are numerous restaurants near by. In a city where you can expect small rooms and spotty service I appreciated the staff, the facilities, and location. This hotel can be pricey but we did find a reduced rate. In the last three months we also stayed at the W Hotel on Lexington (a short block and half away) and preferred our spacious room with complimentary mini fridge at the Courtyard significantly more.
The only small downside was a school trip came in for the weekend and we had a few teenagers next door that got loud late. I didn't complain so I can't really complain. But then again I was once a noisy teenager on trip to the big city.
| 5 | null |
KEEP DRIVING
Hotel checked me into a room where someone was in the shower with luggage all over. Offer little to no apologe to me unsure of the person to whom room we walked into on in the shower. Front desk was not friendly and seemed to care less on anything. Went down after over three hours when we did not have any heat and was told that no one was there to fix it. Front desk did not offer any alternatives. Bad hotel. Bad location. Bad customer service. Just keep driving.
| 1 | null |
Not up to the Marriott Standard
I travel quite a bit and usually love the Marriott brand. Funny enough when traveling the fist thing my 9yr old boy ask is "Where staying in a Marriott right?". We usually stay Marriott or Courtyard depending on where we are. Last time I was in Philly I stayed in the Downtown Marriott which is great. This time I tried to save a few bucks but it backfired. The staff at the counter wasn't very courteous and when I checked into the first room the bathroom was pretty nasty. The tub was very dirty, stained I'm assuming. At least that what I am hoping, I went back down to the front desk and they changed the room without hesitation. They moved me to the room next door which was great, not too far to carry the luggage. The next room the bathroom was in the same shape. Overall the rooms did not seem very clean I have had very few experiences like this with the Marriott. Also the beds were horrible, it had a big sink hole in the middle. We stayed only one night instead of the 2 we had planned on and opted to stay at another part of PA. needles to say the next time I'm in Philly I will not stay here.
| 2 | null |
Room has not been done!!!!
Hi, I am staying at this moment at the hotel. Today is 03/03/2012. After a long walking day and enjoing NYC we went back to the hotel and found that the room has not benn done, and no clean towels.
Went to front desk and asked why? They said they were short of staff and they could discount 20U$S. An Insult to us. After talking to the Manager I got 50% off the night but still not happy and I didnt want to argue anymore because I was really tired.
If someone has the same problem, push to get the full refund.
Oshi was called the manager, he started offering 30 dollars then 40U$S it was bargaining in Moroco.
Also connceted rooms are realy noisy. If They give you one, ask innediately for a cahnge, becuase you will listen everything your neighbour does or whispers.
Hope this info helps for next clients
| 2 | null |
They Have Given Up
I stayed with the good folks at Hawthorn on April 24-27, 2012. I regreted my reservation as soon as I smelled the lobby. My room was consistently 90 degrees despite the a/c's best efforts, and the room was dirty with holes in the walls and discoloration everywhere. The staff was friendly but had clearly given up on the place, and I think that is a reflection of the corporation more than the staff and manager. El Paso was booked solid or I would have stayed ANYWHERE else. I really tried. The breakfast was also unsafe because meets and eggs were kept at luke warm temperatures and the sausage was slimy. Please do not stay at this hotel if you are visitng El Paso. The Marriott across the street is much nicer (wish I would have booked there).
That said, El Paso itself is a beautiful little city with lots of great options for accomodations, food, and flights. Just don't stay at the Hawthorne.
| 1 | null |
Great Beach Hotel
We have been staying at The Beach Cottages since 1979. It isn't plush, but perfect for families who play in the ocean and on the sand. You can cook in the room or eat in wonderful walk-to restaurants. We stay on the beach our whole vacation, so the only cost is the room and food. Cooking in the room saves a ton of $$ if the room is a bit costly for you.
| 5 | null |
One of my favorites!
We checked in this hotel just to unwind for the weekend. This is my first time in a springhill suites. I loved he hotel! The design is just is modern, the room spacious, the bed heavenly!
Location: very accessile to ann arbor, domain, and chinatown. Loved the area!
Lobby: updated. Check in easy. Staff nice though not a lot of interaction. They have the usual coffee, tea, and hot chocolate in he lobby. Also have apples and lollipops. Business area just in a little nook but did not really use it.
Room: modern, spacious, confortable! Loved the sofa area. Did not try the sofa bed. Bathroom was nice and large. It looked unremarkable in the pictures but it was really nice. They had the good shampoo, conditioner, and lotion in the room. Kitchen area was complete with a little sik, mini fridge, microwave, and disposable utensils and plates. View of the room is nice overlooking some woody area n the back. We did not hear any noise from the other rooms. Also had an ipod/iphone dock with speakers.
Breakfast: one of the better ones ive tried! They had scrambled eggs, sausage and ham all shaped into mini circles so you can make a sandwich if you wished. Had the usual waffle maker with strawberry toppings, oatmeal, cereals, fruits, yogurt, milk. Very happy with the selections overall! 3 kinds of juice available!
Overall an excellent stay! I think i would like to atay longer next time!
| 5 | null |
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