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Great location, room needed an update
My family and I stayed at this hotel using my husband's Hilton points and it has a great location. We walked to Navy Pier, shopping on Michigan Avenue and Millenium Park. This hotel has a high volume of people and it shows. The lobby is beautiful, but the furniture is worn. We had a corner room with a beautiful view, but our room was just as worn. The king mattress actually sagged in the middle. Their was mildew stains on the grout in the shower and the grout in the bathroom floor was stained from dirt in spots. The shower curtain wasn't actually big enough so that if you closed it on one end, it gaped a foot at the other (it was one of those curved rods). There were three of us staying in the room and I thought they were very stingy with the towels. We had no bath mat, and while we had 3 bath towels, only 2 hand towles and wash clothes. There was a 2nd sink in our bedroom area, but no bar of soap or towel to actually use it.
We tried going to the manager's happy hour but the line was across the lobby and we gave up. The same at breakfast. I was told the food was good, but never had the patience to wait to find out.
| 3 | null |
for the price good value but many downs
I booked the hotel because in the description we thought it is located close to the city and to the Alamo. Also it was quite cheap.
The first assumption was an error, the second turned out to be good value for the price.
The staff was very friendly and the service excellent. We found even an business center which allowed us to print out the tickets from seaworld. I appreciated thsi really. The rooms/ suites are extremely big. We had 2 King Size beds plus one sofa, kitchen, fridge, microwave, everything we needed. The room was clean and not smelling, even the carpet already was quite ugly. In general the hotel needs some renovation. The pool was indoor pool and also in average condition. Free parking, free internet and an acceptable breakfast completed the good value for money feeling
On the downside - it is possible to walk to the Alamo and the Riverwalk but you will barely make it under 20Min.The breakfast area was far too small for the number of guest. They have in total maybe 5 tables... so we took the food to the room.
| 3 | null |
Good room, great location, bad front desk!
My fiance and I stayed at the Dunes Inn on Sunset Boulevard for 3 nights. We were a little worried about the security of the room considering it is across the road from a home depot store and we noticed a lot of people lingering around the area when we checked in, but we had no issues. Upon checkin we were given our room keys and the tv remote (you had to return it upon check out). Once we got in the room we were pleasently suprised at the size given the price, big open style bathroom with the option of shower head or hand held, a fridge at no extra cost, and a comfy bed and clean, one thing it was missing was an alarm clock. The location is a little bit further than expected to get to the hot spots in Hollywood, but considering we were there for 3 nights and going to Downtown LA for the basketball for 2 of those nights we didnt really mind.
The only downfall we had was from the attitude from one of the people at the front desk. Checkout is not until 11am, and considering we were leaving for Australia that day we wanted to use all our time wisley as our flight was not until 10:45pm that same day so we wanted to be organised. At about 10:30am we got a call from the front desk asking us why we hadn't checked out yet, then we got told that checkout was at 11am which we already knew. My fiance had rang the front desk the previous day and asked if it was okay for us to store our luggage there and had explained that we had 4 big suitcases (LA was our last stop on a month trip to america) and our flight was later, they had told us that there would be no problem storing our bags there and were quite nice about it, until we checked out. We handed back our keys and the tv remote to the rude person (not the same person my fiance was talking to the previous day) and then asked if we could store our bags, he looked at us blankly and said "theres no room, we already have too many bags", we explained that we called the day earlier and they said it was fine. He replied with an attitude like it was too much hassle and asked us how long our bags would be there for, then proceeded to open the door and told us "well come on, im not going to carry your bags for you", we didnt expect him to anyway we were just waiting for him to tell us where to put them.
| 4 | null |
Great restaurant and hotel staff
The hotel was adequate for the price. The staff was amazing the front desk clerk was very friendly and helpful. The restaurant food was excellent. The buffet was cooked to order Belgian waffles and omelets. The waiter, Gerald, was the best I have seen in a long time. I have stayed at the Westin Galleria Dallas and did not encounter the level of professionalism displayed by Gerald. He was a gentleman and very efficient in serving not only my table but all others around during a very busy morning.
| 3 | null |
Valet damaged my car and apathetic hotel manager
I was a guest at the Peabody hotel for 2 nights. The service I received was less than the "gracious Southern hospitality" and what I expect from a 4 star hotel. The hotel staff seemed very disconnected and unorganized with all of the activities that were taking place that week. There was a rooftop party and although there was an "express" elevator for the party goers to go up ... the party goers used whatever elevator they could to get down - putting the hotel guests at an inconvenience. Various services I requested for such as clean towels, bell man, valet services, mail pick up, roll away bed - were slow, I never received prompt service, except at the bar & gym. Valet services damaged my rental car the night I arrived. I appreciate the valet manager taking responsibility for the accident however I wasn't told until the next day. And Valet parking is an absolute unorganized mess - no wonder my car was damaged! When I checked out I spoke to manager Mandy Morton about my experience - she was cold, condescending, and apathetic. She challenged my complaints ,told me she was the only manager, and mocked me when I said I would write a letter to complain against her. If it hadn't been for Mandy I think I would've let all the flaws & mishaps go, but she really added salt to my frustration. A few days later I called and talked to another manager and she was kind and refunded me 1/2 of 1 nights stay. Also the front desk clerk who checked me out was kind and refunded me for valet services - however I am disappointed that the valet mgr didn't do that. This hotel is chaotic and unorganized, unless a discounted rate is offered (I paid $300/night) it's not worth the frustration. I will be sending a detailed email and letter to ALL of hotel management.
| 1 | null |
Comfortable but a little 'tired'
The Westin name doubtless attracts many guests; my booking was via a booking system and the price was good but I had no control over which chain I would get. There is a lot of competition around LAX and so standards should be high.
Westin has a shuttle bus which goes to two hotels and I had approximately a 10 minute wait - the driver checked how long another guest and I had waited, making the point that a bus would be there in no more than 15 minutes - reasonable.
I had no problems checking in mid-evening Friday and on making my way to the room had the immediate impression in the corridors of a hotel ready for refurbishment - nothing specific just an atmosphere and old carpeting.
In fact the room allocated 419 was large with a large bathroom and good facilities.
The bed was large and comfortable.
The (in-bath) shower came with a flexible hose but also a selectable, large 'rain' head, probably the best I have experienced in any hotel lately. Towels were large and good quality.
It was difficult to find a convenient electrical socket but there were two wander leads with TV, lamps etc plugged into them. This ought to be a complete no-no ! I have no evidence of danger but do wonder whether this has been approved by the Fire Marshall.
Proper modernization would have separate sockets at mid height on a desk-style surface adequate for working. Other hotel chains manage this better - go across the street to the Hilton to see better design.
The bar was pleasant, well staffed and the food and drink good, if expensive (but no more so than other 4 star hotels)
Check out was simple, efficient and quick.
| 3 | null |
worse hotel in denver
the hot tub was down. smelled of smoke. the front desk and management staff is by far the worse i have ever seen. shuttle was extremely late, breakfast was dry and yogurt was expired. (gross)
it might be a better idea to stay in your car!!!!!
| 1 | null |
Cozy = Tiny
Reviews have mentioned the small rooms. The first room I was given was so small the only place to sit other than the bed was a metal folding chair. The bathroom was very small. I had to remove the toilet paper to be comfortable on the toilet. I called the front desk and was given a slightly larger room.
The room needed the walls painted and the baseboards repaired.
The electronic keys were difficult to use. At one point the housekeeper on the floor had to let me in my room.
On Saturday night I asked for a late checkout. I was told I could have 1:00pm. On Sunday the front desk told me they had no record of my request.
I could not print my boarding pass. The very nice door man could not print my boarding pass. He sent me to the front desk. The girl at the front said it would take 30 minutes to print it. I did not wait.
The breakfast was nice, but the room was very crowded.
| 2 | null |
Staff always ready to help
Just a two night stay,but treated like a regular. From the phone to the desk they make you feel welcome. Breakfast buffet was very good and wait staff friendly and stop to chat with you...your OJ glass is never empty. The only exception was waiting for the Etrusan restaurant to open, I should have listened to a staffer leaving...hinted I should try elsewhere. When the Etrusan did open the waiters were indifferent at best. Told them we theater tics and ordered the pre-theater menu,but needed to be out by 6:30. Dinner got mixed reviews (desert was very good)...but at check time, the waiter add ten dollars for two coffees...I told him it was included. He loudly declared it wasn't, so I had to escort him to the window at the door displaying the menu. He said well they must have changed it. Through out the dinner the staff mainly talked to each other! Did not get into the taxi until 6:50...for a 7pm curtain! Another good point about this hotel, besides location, is the doorman can get you a taxi when none are to be found!
| 5 | null |
nice , but not healthy
The Casino & hotel are very nice , but the complete package is overshadowed by the cloud of cigarette smoke that shrouds the entire casino . Have had to stop going there because I have to wash all my clothes & take a shower as soon as I get home to remove the heavy layer of smoke I have on me from just a few hours of being there. I don't know how people can even breath there . Their ventilation system needs a complete overhaul . The no smoking area is a joke & not enforced judging by the number of people who sit there smoking right next to the "No Smoking " signs.
| 2 | null |
Great hotel
We have stayed here a few times and has recommended it to all our friends. Its a great location has a nice skybar with a view over Empire State. The Family Suite are perfect for families, two bedrooms and plenty of space.
| 5 | null |
Fantastic, I remain wowed even after my second visit!
The Radisson Blu is a fantastic hotel located within easy reach of Navy Pier, Michigan Avenue and numerous other attractions. The hotel is very contemporary and has excellent amenities including indoor/outdoor pool, fitness centre, running tract as well as offering excellent food in the restaurant and lobby bar.
The staff are brilliant and very accommodating to your indivudual needs.
The rooms are fitted to an excellent standard with the beds being the best I've ever stayed in when travelling away from home (I do a fair bit of travelling).
This is my second stay at the Radisson Blu in the last couple of months and has now become my hotel of choice when visitng Chicago.
If you get the opportunity please visit and stay, you won't be disappointed!
| 5 | null |
Really?!?
I stayed here for one night for an early morning flight out of Love Field, which is the only thing positive this property has going for it in my opinion. From check-in to check-out there were issues.
I arrive to be told the room I am assigned to that meets my Diamond Prefernces isn't ready yet ( high floor, away from elevator), it was 4:00 pm which is after check-in time. I said give me the next best thing since I didn't feel like waiting around the lobby.
When entering the room the first thing I noticed was the strong smell of must and mold. Th sofa had been burned my a cigarette and a poor patch job was attempted so part of the arm of the sofa had glue and half a patch on it, the hot and clod water knobs were loose in the shower and one feel off, and I guess hot water is an extra charge at this property. I waited 10 minutes to get into a luke warm shower then to be hit by freezing cold water while I was showering. Not to mention the shower head was a good 8" below my head! The room also didn't include my Diamond amenities which seems to be the norm as of late. No snack, no drinks as I should have had.
It was a long day so I settled on room service. Bad idea! I ordered queso for an app and a burger for my main meal with a side of blue cheese dressing for the fries. Queso was OK, nothing great but your typical room service fare. I didn't receive the blue cheese dressing at all and the burger was horrible! Couldn't eat it! It was cooked OK but the bun was so soaked in grease it would just fall apart and was literally closer to a liquid state than the solid piece of bread it should have been. I called down and explained it to room service and I got a "Yeah, OK. We will remove it from your bill." and click they just hung up. Next thing I know room service is knocking on my door, with not one but two employees demanding my tray. I explained I was still eating the queso but they could have everything else. Horrible behavior and attitude, no excuse at all.
| 1 | null |
NEVER AGAIN!
The hotel is very old and the lobby, that looks much better, has nothing to do with the rooms. A hotel that charges more than US$ 500.00 can't have shower curtains in the shower!
The magnetic key stopped working every day and after reaching the room, I had to go back to the lobby to fix it. Never saw this happen and I travel a lot, only when the stay is over…
Last, but not least, the housekeeper stole 2 Pucci scarfs, 1 bra and 1 MAC blush. I know that for sure because the suitcase was with me the whole time, but I only realized that when I arrived at my other destination.
| 1 | null |
Average
I chose this hotel from its web site profile but sadly they big it up too much, it's a clean ,modern, central hotel and apart from the foyer and emerald lounge it's average decor and not boutique style. Staff polite and friendly but the parking is expensive as with all locations in Boston. Rooms clean and house keeping did a great job, I think I would look else ware next time.
| 3 | null |
Stay away from this hotel
I had a terrible time at this hotel. The description that I read online was not anything like the real thing. It was dirty and the front desk agent (Andy) was arrogant and not a pleasant person to deal with.
The pool area was dirty, ant infested and not well looked after. The grass in the pool area was not grass...it was closer to hay.
The room was very dirty with cigarette burns on the carpet and on the bathroom ledge. I would be accurate to say that this room was filthy and in need of a complete reno.
Air con, in the room, made so much noise that I could not hear the tv which was set at medium volume.
No newspaper (as advertised). I was told (by Andy) to read at the news via internet.
The continental breakfast that was offered was very poor and the coffee was very weak and unfit for consumption.
This Howard Johnson Hotel is the worst hotel I have experienced in my last 6 years of travel and I travel about 3 times per year. Sorry I can not report anything positive about this hotel.
| 1 | null |
Super location, super staff and comfy beds
Me, my wife and our little daughter have been here for 4 days on October/2012.
Perfect location, next to Farmer's Market, The Grove, K-Mart and CVS. You can also reach Rodeo Drive, Beverly Hills and the Walk of Fame in a couple of minutes by car.
The staff is great; everybody is very kind, specially Manu, at the front desk, and Rob, the valet guy. And at reception they always have cold pink lemonade and hot cookies in the evenings.
The room is large, silent and very clean, with 2 comfy queen beds, good shower, A/C, LCD television and mini bar. Children love the farm style decoration.
They also have a little swimming pool with plastic ducks, which is great for the sunny days, so typical in LA.
| 5 | null |
Great Hotel with wonderful staff
My husband and I stayed at the Holiday Inn Inner Harbor in April for 3 days and were extremely pleased with the hotel and our room. The staff was wonderful to us and went out of their way to
make our stay pleasant. The food was excellent at breakfast (we ordered off the menu) and the staff at Dottie's was helpful and very pleasant. The location was perfect as it was an easy walk to anywhere downtown. The parking was under a new system and was easy to pay for and access. We were extremely happy with this hotel that goes above and beyond the Holiday Inn name.
| 5 | null |
Watch the checkout time
Very nice Hotel indeed. Excellently located for Union Square shopping, China Town & Powell Street cable car to Fisherman's Wharf. Stayed on the 24th floor in an excellent sized room with the most astounding view of the city and the Golden Gate Bridge, (Just, it was constantly foggy). The hotel is spotlessly clean, has a swimming pool, sauna & fitness center & the staff are pleasant and only too happy to help. It has a 4* rating which we couldn't understand until it came to check out. Every hotel we've stayed at it's usually 12 noon but when we rang to check we were informed that it was 11 AM so BE AWARE. Especially if you have a late flight like we had. However. there was no problem leaving luggage. Use the bar in the Anaz restaurant if you want to charge drinks to your room as the Rrazz bar does not allow this. Overall, a very good choice to stay in the City.
| 4 | null |
Great hotel in a great location
The Willard is in a great location. Has an old hotel feel but everything is modern and up to date. The staff is very freindly and helpful and the value for the room was exceptional. When i needed a cab at 5 am the front desk clerk went out from behind the counter to help me!
| 5 | null |
Not for Adults
Nice hotel, good breakfast. However, the pool is open for kids from 6:00 a.m. to 11:00 p.m. meaning constant screaming & running down halls. I have never stayed at a hotel with such long hours for the pool.
| 3 | null |
It really was that bad
I am on the last of three very long nights at the Radisson Lord Baltimore Hotel. The reviews do not do justice for how badly this place needs a serious makeover. The front desk staffs seem very nice but are absolutely clueless when it comes to issues surrounding the property. I got my first hint on day one when they booked me into a room that had no bed…..it was truly amazing. The second instance was watching a young lady try to explain how to use the elevators. I think inquired about using the stairs. The doors are supposedly all locked but the ones by the service elevator allow you to move freely throughout the hotel if you do not mind walking up many many stairs.
The property is not in an area that I feel is overly safe. I am 6’1 and about 190lbs and did not have any problems but the presence of 2-3 police officers every two blocks after dark will give you some idea of the issues the area surrounding the hotel faces. It is only 3-4 blocks from the Inner Harbor but I would probably not want to walk around solo in some places too long.
I only ate one meal at the hotel and it was in their Lord Baltimore restaurant. The booths had tears in them patched with black duct tape. If breakfast were not free I would have walked out. I ended up getting my own coffee from the pot as the one waitress/hostess on staff at 7:30 on a Weds. AM was in the weeds.
We were forced to select this hotel as part of our meeting group of approximately 15. I know of one other guy whose bed had a colony of ants in it when he checked in. So far, the maid has only come once to my room and when she did come she did not bother doing anything other than giving me new towels and making the bed. The sink/vanity were not cleaned. Our group has made a request of the agency we are meeting with and we will never be back to this hotel again. Truly a bad experience.
| 1 | null |
Perfect location
Our first stay with a Marriott hotel after numerous visits to San Diego was delightful. We were in a Concierge room which was really great so we could have breakfast each morning before meetings. Our room had a wonderful view of the water and Point Loma. We were close to the Convention Center and good shopping and restaurants. My only complaint would be the high cost of valet parking, but that is just city prices I guess. All the staff that we spoke to were very pleasant and helpful . Would stay here again for sure.
| 5 | null |
Perfect for any occasion
I have stayed at this location twice within the past year for business and cannot compliment this location enough for its professionalism and enjoyable atmosphere. The resort is also gorgeous. Although I have only stayed for business, I plan on vacationing with my family here very soon. The resort has everything you need from great restaurants on location, a water park, fitness center, business center and a gorgeous golf course. I highly recommend this resort to anyone staying in the Phoenix area.
| 5 | null |
very solid experience
This hotel was solid in every aspect. Nice and quite room, good exercise facilities, good conference location, nice bar, etc. The bartender at the river-level was especially good. I would return with enthusiasm.
| 4 | null |
Undeserving of a 4 star rating.
Looks like the hotel from the Shining.
I just wanted to let you know that the hotel staff were extremely rude to a few customers while checking people in during my stay. They used profanity when frustrated with an issue and racist comments were made regarding a group of Asian travelers.
I also requested a double room and she said that she would check and then proceeded to give me my room cards and did not tell me that there were no doubles left in the hotel. I found this out when I got to the room.
I called down to see if there was a mix-up and was put on hold for 20 minutes. I hung up and went back downstairs where I waited in line again and the front desk were again rude and abrupt.
The room's washroom also got stuck several times indicating maintenance issues.
I was taken back that a 4 star hotel would even allow lobby staff to act as unprofessionally as I experienced. I am a frequent traveler and will not be coming back to the Biltmore due to the poor customer service that you have. I stayed at 3 other 4 star hotels in the LA area the week that I was travelling and the Biltmore was by far the least deserving of its rating.
| 2 | null |
Call Anthony Melchiorri, this is a Hotel Impossible candidate
I found the Sheraton Dallas to be so cheap that I would have been better off staying at a more mid range hotel. They lacked in service, lacked in quality and failed to deliver a good guest experience. Shameful as I now read reviews I see other guests experienced the same problems over and over.
At check-in, I dealt with a front desk agent that seemed overworked and didn't really care to be on duty. The front desk failed to deliver on room location requests, and failed to inform on delivery options for a guest folio or receipt. Apparently you have a choice between emailed folio or delivery to your room. I now wonder if there was a similar choice for newspapers that I was never offered.
Once in my room, I enter to find all the lights off. Guests shouldn't have to fumble for their phones and flashlights simply to turn on a bedroom lamp. The room otherwise was ok. It appeared clean, but was slightly on the small side. There were no offensive odors, but it seemed within fifteen minutes any time I entered the room I began to feel stuffed up and suffered from sneezes. I found it odd the closet lacked a luggage rack, and housekeeping never replaced the laundry bag taken from the closet.
The bathroom was sized appropriately with plenty of space to operate, but seriously lacked towels. I'm all for helping the environment, but leaving a room only stocked with two towels is laughable. They didn't even have a bath mat. Just two bath towels, two hand towels and one wash cloth. I was not pleased. I requested more towels and it took 23 minutes to deliver what would be considered a full towel set. The shower had rust marks on the tub floor and was in need of a full tub replacement. There was a mystery hole in the ceiling above the bathtub.
Bedding wise they offered decent pillows, blankets and sheets, but no fitted mattress cover. So every morning you wake up with a sheet curled under your feet, or feet touching a bare, dirty, disgusting mattress. How can a brand name, so-called full service, hotel not offer a fitted sheet for a mattress? That's something you'd expect from a bad motel.
The Sheraton's hallways and common areas were very dirty during my stay. There were many empty beer bottles just left on the floor in the morning. I came back one night to find a housekeeper's vacuum just laying the floor in the hallway. I think this location needs serious help when it comes to the housekeeping department. Additionally, they need to stop with the cheap green initiatives. It's one thing to save a couple bucks on the lights or skimp on towels, but now they've permanently lost my business because of those aggravations. If I wanted to be green, I'd go camping, I wouldn't stay at a hotel. At a hotel I have a minimum level of expectations that help me with my business travel, this hotel did not meet even minimum requirements.
| 1 | null |
A girls weekend gone wrong
our door was damaged and had a big gap, the bathroom towel bar was broken & there was no exhaust fan in it. Carpet was worn, dirty & damaged. One bed was great the other bed was sunken in and the sheets were too small. The pool area had blood on the deck & wall and so much dirt build up it was discolored and very dirty.
The only good thing about this hotel was the staff she was very very nice & attentive
| 2 | null |
Convenient business hotel in the heart of Downtown Philadelphia
I stayed in a standard king room at the Marriott Philadelphia Downtown for four nights in the main building as a family of four ... two adults and two small children. We chose to stay at the Marriott simply because I had a good group rate for an event that I was attending.
The biggest benefit of this hotel is the location ... it's walkable to key tourist sights such as Independence Hall and the Liberty Bell, and also has great access to the subway lines as well as tourist transportation. For example the "Phlash" tourist bus leaves from right in front of the hotel. It is also right across the street from the Reading Terminal Market, which is a large food market ... kind of like an indoor permanent farmer's market.
The lobby/common area of the Marriott is quite spacious, modern, and clean. Lots of space for the front desk, a big central rotunda with a nice looking bar, and flat screens to direct people around the hotel. Unfortunately, the spacious and modern feeling ends at the lobby. The room that I was in was quite ordinary, uninspired, and on the small side. On a positive note, the furnishings were all well maintained, and made good use of the available space. There was also an AV center that let me plug in my iPad to watch movies on the flat screen TV (assuming you brought the right cables!). On the downside, the bathroom was on the small side and unfortunately the pipes were quite noisy ... you could hear the neighboring rooms use the shower or the faucet. There's also very little closet space.
In terms of service, I was very pleased, and the Marriott exceeded my expectations. The staff from the front desk, the concierge, and the main restaurant were all super-friendly and really made an effort to connect with us.
Finally, because I travel with kids, the pool is a critical component of a hotel. The Marriott has a decent indoor pool on the seventh floor. The pool is in the shape of a "T" with a lap pool, and an attached wading / splash area. It's a good design that lets the business people get their workout, while giving other people (kids) space to play around. The only complaint I have is that the water was quite cold, and there's no jacuzzi to warm up.
So in summary, I would come back to the Marriott Philadelphia Downtown for the right price because of the location. It's a competent but ordinary hotel that probably best services its primary clientele of business and convention travelers.
| 3 | null |
Good location
The location for the hotel is great for sight-seeing. It was REALLY noisy on the Kearney Street side, so ask for a courtyard room. Seems like it is the path for all emergency vehicles. On a more positive note, the staff was extremely friendly and helpful. Rooms are small, but we loved the colors and the art. Beds are VERY comfortable! There is a "track" for walking, reading, sitting on the third floor. Very nice!
| 4 | null |
Poor Service
The hotel is showing its age. Rooms are reasonably clean, but need updating. The worst part of the hotel is the front desk staff. They were consistently rude on the phone. The shuttle van driver was also very rude and drove like a maniac. Housekeeping was very nice and did a good job.
| 2 | null |
A Great Way to Come Back Home
This is our second time staying at the Hilton at Logan airport. We stayed there last year when we missed a flight, and I regret not reviewing it then because we really enjoyed it.
First off, we have two young children with us, so certain aspects of a hotel are very important, namely cleanliness, location, and value. A nice place to eat breakfast is desirable, and a pool is an extra added bonus. The Hilton has all of this, and more. In a way, you know what you’re getting because of the Hilton name, but we found that even though it’s a big step above other chain hotels, the Logan Hilton was not outrageously beyond our means, either.
One of the main reasons we chose the Logan Hilton was because of its location. It is the only hotel in Boston that is connected to the airport, so we could walk over from the terminal. The hotel also offers a 24 hour free shuttle that will pick you up at the terminal, but we chose to walk because the kids love pushing the luggage carts and riding on the people mover, both of which are great for entertainment value.
The hotel itself, as you would expect from a Hilton, is really nice. The lobby is beautifully decorated and pretty impressive, with a wonderful skylight that makes the place warm and inviting. The service is great, and the people behind the desk are courteous and helpful. Last time we were here, our room faced the airport so we could watch the planes take-off and land. This time around, we had a lovely view of the harbor.
The rooms are clean and nicely decorated, there is a big screen TV and free WiFi, which is standard for all hotels these days, and we slept like rocks after a long trip. I can’t tell you how nice it is to have one day of down time after a long trip before heading home.
To cap off our stay, we had a wonderful breakfast in the main restaurant, the Berkshires, and enjoyed a morning swim in their pool. Now I don’t know if the Logan Hilton has a policy about kids eating breakfast, but they tend to give them a break. It could boil down to the day of the week, but it’s worth inquiring with the host/hostess. If memory serves me correctly, last time we stayed the kids got to eat the breakfast buffet for half price, and this time around, the kids ate for free. We were in breakfast heaven.
After three weeks of European breakfasts, we were ready to engorge ourselves on some serious comfort food. In Europe they tend not to eat big breakfasts, at least from what I’ve seen. They instead choose to have something light like some bread, fruit, and yogurt, washing it down with strong coffee and a cigarette. You don’t see people eating stacks of pancakes, omelets, hash browns, sausage, and bacon. It’s probably for the best, though I was ready to jump in.
At the Hilton, they have a fantastic breakfast buffet, complete with all the stuff we love. We all had the buffet, but they have a complete breakfast menu, as well, complete with hot dishes such as omelets or pancakes, or lighter stuff like breads or oatmeal. What’s also nice is when you ask for coffee, they give you a decanter, so you can help yourself. The meal was excellent, you can’t really go wrong with breakfast food.
Afterward, the kids wanted to have a swim, and I got a quick workout in the gym. Then it was time to head back home. I can’t tell you how good it felt to be back, and a big part of that feeling was spending the night at the Logan Hilton. What a great way to come back home.
| 5 | null |
Nice location
Very good location, red line train is just few mins walking. Inside the hotel it's quite, bed very comfy. But room is a bit small. They have the Keurig coffee maker, and the k-cup costs $3.50 when you can just go down stair cross the street and get Starbucks. The room I stayed is right on the side where they have the sigh of the hotel so it's very bright during the night even with the curtain.
| 3 | null |
Post cruise stopover
Great place to stay prior to cruise, great location with nice restaurants across the road and nice area to walk around Americas Cup Harbour. Scored a great room on top floor overlooking Harbour.
| 3 | null |
One of the worst Hilton's I have stayed in
Stayed here for the Chicago Marathon, as right near Grant Park.
This is one of the worst hotels in this price range I have ever stayed in. The rooms are old and very stuffy. Ventilation is extremely poor and you cannot open the windows when facing internally as you have smell from the various kitchens below (deep fryers). The bed has two small sheets on either side of a filthy duvet and you can hear everything in the toilets next door.
The room was only cleaned 2 of the 4 days I was there, and the other 2 it was cleaned after 19:00. The heating was broken and eventually fixed, etc etc. The cafe downstairs always had very long lines (10-15 mins) to buy a bottle of water.
Hotel is just too big to be managed properly (it seems) and just not good to stay.
| 1 | null |
Got stuck at the Sheraton..
Ahh the Sheraton
I spend about fifty percent of my life in hotels at this point in my life, most booked through the roulette game of price-line which can be the most brilliant move a person can make or one of the worst. Using this means of hotel booking is one made in an effort to save money, ending up at the Sheraton Dallas is a way to spend more than you would have for it's equivalent without the frustrations of it's failed attempts at being current and up-scale
At this point in history I find the idea of having to pay for internet access in my room to be genuinely offensive, If Motel Six, McDonalds and Starbucks can give it away then who can't? As I admitted this feeling to the indignant young man at the registration desk as I was checking to make certain that this was in fact true, I was answered with the question; Really, why is that sir? So add $13.00 to the daily rate you're calculating for your stay here if you happen to be from this century and actually need access to the internet. Or plan to sit in the noisy registration area, the only place where web access is free.
Also don't forget that if you need a car while here it's going to cost you another $22.00 per day to self park your car.
If you actually like to have a good nights sleep with heat, remember to bring a space heater.
As a part of the currently popular marketing ploy of attempting to be "green". This is one of those hotels with the motion sensor thermostats. Upon check-in the room will be cold in the winter and hot in the summer. That's okay, it's one less thing for housekeeping to remember. Only a mildly annoying point. It's the fact of no heat in the night that wakes one to shivering scramble for more covers that then sets the thermostat back into on mode that then heats the room back up to wake you to a pool of your own sweat as you throw the blankets aside. Plan to repeat this in one hour intervals.
The over zealous concierge desk personnel smack of Walmarts greeters and really know how to make everyone feel welcome upon entering. So much so in fact that it feels as if it's all in leu of a flashing neon sign to say; "This place is so fancy, We have a concierge!".
The well appointed room interior of room 675 is quite pleasing to the eye, however the rule of form following function seems not to be understood by the designer hired for the last remodel. The case goods are small and dysfunctional for anyone actually staying for more than overnights flop. No refrigerator or microwave, (of course room service is available at the expected prices) minimal towels And no shampoo or lotions. Sure these are simple little points to be complaining about. But for the stated price of over three hundred dollars a night for this room, I'm really wondering who could be so disconnected from the current reality of our economic state.
Generally the room is small and very minimally functional or accommodating. The location is very literally central to the city and convenient to major highways. It's nice. Yes, it's "nice". I've been in worse, and for the money, I've been in a lot better. Even at the amazing daily room rate through Priceline.com I still couldn't recommend this hotel to a friend. I'm stuck here for eleven days. C'est la vie
The very helpful, polite and friendly LeVaughn Parker who is some kind of desk manager suggested that rather than give him money for helping resolve my parking conundrum, that I take the time to write a review and mention him in a positive light. I do so sincerely. But I'm sorry Mr. Parker, I call 'em like I see 'em, This hotel is just a three star clip joint that has a captive audience in the middle of an unaccommodating area of downtown Dallas.
So bring plenty of tip money and don't think it ends there.
| 3 | null |
Hyatt Regency Meeting Review
Stayed here for a meeting 1/19/2012-1/23/2012. This property has location going for it being right next door to the Jacksonville Landing and on the waterfront. Their ballrooms are on the second floor and the meeting rooms on the third floor. This makes for some long distance walking going down long corridors for breakfast then some thing on the third floor to meetings, then back again for lunch and back again for meetings. I haven't walked this much since a meeting in Las Vegas.
The meals provided by the hotel were nothing to write home about and you could barely finish before someone was attempting take your plate away. We had one decent breakfast with eggs, grits, bacon, sausage and biscuits. The other mornings were poorly done as bagel with egg and cheese, buscuit with egg and cheese, and the other morning I can't say exactly what it was supposed to be but I wasn't eating it. No cereals, oatmeals but store bought pastries.
The two dinners and three lunchs were not note worthy in an shape form or fashion.
Everyone one (over 300) were in double bed rooms which were acceptable but none had refrigerators and no flat screen TV's. Elevators were acceptably fast. The restaurants in the hotel were nice and the food there was much better. The two bars are small but nice. There is a charge for the internet in your room service which I consider unacceptable anywhere nowadays.
| 3 | null |
Decent room, but don't bring a lot of luggage or laundry
My family stayed here on our way back from the Rockies. The room was clean and the queen beds comfortable. As a result, we got a good night's sleep before heading home early the next morning. The price was reasonable and the complimentary airport shuttle came in handy when trying to catch our morning flight home.
Since I was traveling with a family of four, we had a lot of luggage with us. While I did not expect this hotel to have bellman service like a more expensive hotel, the layout could have been better. The elevators were in a narrow hallway on each floor, including the lobby. As a result, maneuvering the luggage cart was a challenge if you are not a bellman for a living. As a result, the cart with all our stuff got stuck numerous times between the lobby and our room on the 4th floor. I tried to get help but there was only one person behind the desk and she was swamped with many people checking in after the New Year's holiday. Also, when traveling with young children, we generated some last minute laundry. I called ahead to find out if the hotel had laundry facilities and they did. However, the laundry room was very bare - only one washer, one dryer, and an ice machine. It also smelled musty. If you needed detergent or change, you have to go back downstairs to the front desk and wait in line behind others checking in to get those items.
If you stay here, you will get a good night's sleep and a complimentary ride to the airport. However, pack light (or if you have a lot of stuff, just make multiple trips and don't use the cart) and do your laundry before you get here.
| 3 | null |
Buyer beware!!
I made reservations, for my sister's birthday present, by phone. Agent was friendly, seemed very knowledgeable. She said this was a great gift and that maybe the hotel would do something special for her birthday. Room was put on my credit card. When my sister and her husband arrived, she was told that she needed to produce the credit card on which the reservations were initially made. Obviously, she did not have my credit card. They could not procede with the check-in until they canceled the charges on my card and billed her card. I was irate to say the least. I spoke to credit department and unless I stood on my head and jumped through hoops, the charges would stay on my sister's card. Also, the room with the beautiful view that I was promised by the friendly agent turned out to be a dud. A room with a view of construction ONLY. Nothing but a large green wall and construction workers. NO OTHER VIEW. Hotel was "booked" so they couldn't move my sister and her husband. Spoke with desk clerks, hotel manager, credit agent, credit manager and NO ONE was helpful. I just got fowarded from one person to the next. Never, never again. Please think twice before booking here.
| 2 | null |
Not that impressed......
I stayed at the Arizona Grand for 3 nights on business in April 2012. I am in my early 30s and travel extensively.
I arrived quite late from my flight - the check in process was quick but then I had to wait for a golf cart to take me to the building because he didn't want to take just me - there was NO ONE to wait for. After 5 minutes, we left.
I was in the Sedona building in a very large room- no complaints, yes TVs are dated but no big deal to me.
Now on to the other things:
- WIreless works OK- they shouldn't market this as a big part of the $40 resort fee when it is sporadic and somewhat slow.
- I had room service two mornings for breakfast. Both times it took a long time for anyone to answer and then 30-40 minutes for food to arrive- i hate to see the wait times when the resort is busy as it was empty this week. They got my order wrong the second time but I didnt' have time for them to fix it.
- The hotel bar is pretty bad.
- The gym is quite nice - good facilities, clean, good hours.
The resort fee is a complete rip off for the corporate traveler and the waterpark does not deserve to be in the company of the other great US hotel parks (Grand Wailea, etc).
I will definitely not stay here again.
| 3 | null |
No Regency to Be Found
Let me begin this review by saying that the staff at the Hyatt La Jolla are all fabulous. Without exception, ever person we dealt with was a delight. That fact alone is why the hotel got three stars rather than two.
The Hyatt used to our premier hotel; wherever we went, if we wanted five star luxury, we stayed at a Hyatt. Now, they just look like your average, smelly businessman's hostel. Our room did smell, like BO, unfortunately, but one of the fabulous employees upgraded us to the top floor. The differences between the lower floor room and the luxury room, besides smelling better, are the following; body wash, a makeup mirror, more art on the walls, a single terry bathrobe. That is it. I was happy not to know the difference those extras would add to the bill.
Another blow; this trip was a combined family visit for our son's wedding and some business. He'd reserved a block of rooms. Two rooms went on our charge card. In spite of a combined $400 a night for the two rooms, we still had to pay $25 a night for parking. Every time the valet got the car, it was another $5. We came and went a lot and ended up figuring the valets made at least $30 a day from us.
And the coup de grace; no free internet. Even the worst flea bag hotel has free internet! Fortunately we had our little modem with us so the extra $9.whatever wasn't charged to us.
From now on, we will shop around for hotels; just because someone was once trusted doesn't give them carte blanche.
Nickydo
| 3 | null |
Old world charm overlooking the White House
The Hay Adams has an old world charm to it. Attentive and generous in its service, we were blessed with a room overlooking the White House.
The room was small but enough for 2 nights. The bathroom could do with a little modernisation as it was a tight fit for 2 to move in at the same time.
There is obviously a lot of history associated with this hotel. It's not a hotel for everyone, but if you like the charm of yesteryear with modern service you will enjoy it.
We ate in the hotel restaurant 2 nights and it was both affordable with quality service and food.
| 4 | null |
First time stay
Front desk personnel were very nice. However, they were not sure how to handle Expedia reservation. Although they worked quickly to resolve and handled it quickly. There were too many front desk personnel talking and asking questions. Appearance of front desk personnel lacked professionalism. Room was very noisy as it was located close to front desk. Loud talking in the middle of the night, loud music and constant door bell ringing. It was nice that they offered some breakfast but there was no butter or jelly for the bagels. Need new pillows.
| 3 | null |
SO much better than expected!!!
Had REAL concern over this hotel...looking at photos, looking at reviews...but I had no choice. We needed a hotel for the Formula One race, and EVERYTHING (including some raggedy Holiday Inns, La Quintas, etc.) were selling for $1000 PER NIGHT!!! Ridiculous - so, we took a chance here. We were VERY pleased! Staff was very accommodating and helpful. Probably would not have stayed here under normal circumstances, but overall, we were very happy.
| 3 | null |
Nice but not my favorite Kimpton property
Have stayed in Kimptons in NYC, DC, and San Fran ( last Nov. @ Tuscan Inn). My only complaint is about the shower. We were at the Monaco for two nights earlier this month and after the first night I voiced concern/dismay that the shower had quite a bit of mold in the grout. A $3.79 bottle of Tilex could take care of the situation. I was told by a member of the front desk staff the next morning that it would be taken care of by housekeeping. It wasn't. For the price/status of the hotel I expect a clean shower. If I can see mold, what can't I see that hasn't been cleaned in the room/bathroom?
| 4 | null |
Not the best
Went to this hotel for 2 nights to attend an exhibition at McCormick place.
First impressions were ok apart from the numerous casually dressed people milling around in the reception area. I suppose I have been spoilt staying at the Ritz Carlton on my last visit.... The price charged £200 per night was not justified based on my first impression although the prices do rocket when big conventions are in town.
I requested a room with a view of the Willis (Sears) tower and the recptionist told me he would do his best. I was allocated a room on the 17th floor which did have a good view so was pleased about that.
The rooms are a good size with a small balcony which was good for having a view of the local area. The only thing I could fault was the lack of a mini bar which I thought odd. Other than that the room was above average.
The location is ideal for the convention center as a taxi was only $8 and also for shopping on the "maginificent mile" which was a couple miles away. There is a Walgreens located directly outsie the hotel which was handy as well as an Irish bar 2 minutes away.
Would I stay again? Probably not.....
| 3 | null |
What a let down... Such a shame.
I recently booked 3 nights accommodation at The Mark. I have been to NYC many, many times, normally staying downtown at the likes of: The Bowery; Soho Grand; Mercer etc. On this trip I decided it might be nice to do something totally different for the first few nights of my 12 day stay and book a good hotel uptown or on the Upper East side. After a fair amount of research on the similar hotels in this area, which hold a 5 star rating akin to The Mark, I decided to go ahead and book a Madison King Room. I have pretty high standards when it comes to hotels, travel a decent amount and I work in an artistic field so therefore apart from basic requirements deemed necessary in a hotel such as; good service, quiet rooms, bed quality, cleanliness etc., I am personally always very drawn to the small design details and décor of a hotel, therefore based on what I saw from The Mark website and its status as one of NYC's nicest and most luxurious hotels, it looked beautiful to me and I very much looked forward to staying.
My husband and I flew in from the West Coast after flying from Sydney (20+ hours of travel) and arrived at The Mark at around 8.30pm on a very rainy Sunday night. The desk staff were nice enough, no major faults there, although honestly there is a somewhat snotty, pretentious feel about the place. It's fine if you like that sort of atmosphere (which I realise is all part of that 'UES NY' atmosphere and was half expecting it) but we found it a tad cold and insipid, it lacks warmth. You can still do 'refined UES' but be less wooden and stiff about it if that's the main agenda at your establishment due to the neighbourhood you are located in.. It all just comes across painfully stereotypical and rather boring.
We checked into our room and waited for about 20 minutes for our bags to be brought up. I was very impressed with the cleanliness of the room, the design was lovely, very stylish and it was spotless, as was the bathroom. Literally gleaming and it had a very cosy, glamorous and comfortable feel. The mini bar was good and wonderfully there was a large freezer section full of ice – so during your stay you have ice 'on-tap' so-to-speak ~ one feature I loved. We headed downstairs to meet a colleague for a drinks in the hotel bar then retired to the room and booked some room service food.
This is where it all when majorly downhill. Whilst I was waiting for the food I decided to take a deep bath, I was shattered after all the travel, the bath was great, great that is until I went to unplug it. After several attempts on both my husband's part and mine, we surmised it was totally broken and we'd have to call reception for them to organise a plumber. (BTW the plug in the sink was totally blocked too). A plumber was sent up at around 11.30pm who set about trying to fix the bath. At 12.45am he was still there and unable to fix the plug, so was shovelling bucket loads of my bath water into the shower, the room was a mess. Following this we got 40 minutes of incessant loud banging as he went at the plug with a crowbar (or what sounded like something similar). It was 15 mins into this stage that my husband went to the front desk to say we would need to be moved to another room as we were unable to get to bed for the previous almost 2 hours due to said hammering in bathroom at almost 2am.
Whilst my husband was at the front desk he received a very flippant and disinterested attitude from the receptionist. He asked that we were moved as it was getting onto 2am and we needed to get some sleep. He was told there were no rooms available other than one smaller than the one we had paid for and if we moved that's where we would be for our 3 days stay. They also told him the hotel was otherwise fully booked for the Monday and Tuesday – call me a cynic, but on a Monday and Tuesday night in early April in this area, I am instinctually feeling this was a lie. Also when I checked online in the room from my laptop, every form of room from a Madison King to their Penthouse was available to book… (Why on earth don't hotels cop on to that fact guests can tell when they are lying about room availability by simply checking online ?!!). During my husband's time downstairs the plumber (a really nice guy BTW) came into my room, dripping in sweat from all his efforts saying it was totally unfixable and he wasn't sure how he could fix it the next day either.
I was pretty disgusted at this attitude from the front desk. Fair enough if we were in a 1 or 2 star hotel, but their entire attitude was snotty and cold and totally unacceptable for the level of hotel they claim to be. Had she said; "I am so sorry we are full tonight, would you mind staying in the room or the smaller one and out of courtesy we will move you to a better or same level room tomorrow?" that would have been utterly fine, also, we were very unimpressed that she never checked with the plumber after 15 or 20 mins to see how things were going as she would have been aware we were hanging around waiting for him to fix it.
We decided to stay the night and check out the following day as I'm not interested in forking out money to hotels who blatantly show they don't give a fiddlers about you unless you are paying for their Presidential suite. When my husband ventured down again to tell reception we would be leaving the following morning he was met with a stunned 'rabbit caught in headlights' stare from both female and male receptionists, who suddenly started pleading was there "Anything at all they could possibly do?", "Could we upgrade you to a better room tomorrow sir??!" What a joke, 30 minutes previous we were told there were "no other rooms available" other than a pokey lower level one. The following morning upon checking out we were asked how we enjoyed our stay? When we replied 'Very disappointed" yet again, another 'rabbit caught in headlights stare' from the morning staff who then mentioned "was there some issue with your bath plug, I see a brief note here, I am so sorry, next time please come and stay with us and I will ensure you are upgraded"… The whole way they handled themselves was almost embarrassing esp. when they claim to be 5 star.
When we decided on the Sunday night at 2am to leave, I booked a room immediately at The Greenwich Hotel in TriBeCa and we moved there first thing Monday morning. Which, within second of walking into, was warm, inviting, friendly, cosy, incredibly decorated and totally welcoming, they have service and details down-pat. In hindsight I was actually totally delighted The Mark treated us the way they did as if not, I wouldn't have moved hotels and had a wonderful 2 night stay there will 100% return to The Greenwich on my next NYC trip. It is without a doubt the best hotel I have ever stayed at in New York.
On an end note, if you do decided to stay at The Mark… a tip, book a room away from Madison Ave, during our one and only night stay, I must add the room was crazy noisy, at around 5.30 or 6am we were awoken by the irritating, high-pitched, repetitive beeping noise of a truck reversing, or maybe it was a bus as it happened about 6 or 7 times between this time and 8am… aka zero sleep from 6am onwards. Fantastic when we only got to bed 4 hours earlier. In addition this was only made my annoying in addition to the loud humming all night long of the air conditioning unit which were found utterly impossible to turn off.
Really disappointing overall and a really awful way to start a long anticipated break away in NYC.
| 2 | null |
A gem
The Watertown is excellent. The rooms are comfortable and well-appointed. The wi-fi is much faster than in most hotels. Parking in the underground garage is free. There is a small laundry room on each floor, with no charge - a real convience if you plan to stay a few days. The hotel offers free shuttle service to/from downtown Seattle hourly, with stops at Pacific Place (north end of downtown, near Belltown) and at the Space Needle. The ride takes about 15-25 minutes, depending on the time of day. The staff is friendly and helpful. Breakfast and lunch are available in the Pineapple Cafe in the lobby. Breakfast is a bit above coffee shop fare. I didn't try lunch - but who wants to sit in a hotel room all day anyway?
The only thing missing is a bar. The nearest ones are about three short blocks away. They are O.K. in the summer, but could be noisy and crowded when the University is in session.
| 5 | null |
Saved My Bacon
We checked into the Colonnade after a flight in from Heathrow during the 3rd week of August. We had two adjoining rooms which we perfect for a family of 5. The rooms were set at 68 degrees as I asked. Straignt to the pool we went where we were nicely taken care of the staff up there for the next couple days. During our stay we were also looked out for by the superb bellmen/doormen Hilary and Norman. Finally, one the Friday when we left and 150 miles down the road, I realized we had left our passports, computer and priceless memory stick and assorted bits and pieces in the safe. Jerry Good, the concierge, was kind enough to sort this out with the hotel security. Together they went up to the room, open the safe and take pictures of the contents to make sure all is consistent. Then Jerry made arrangements for the contents to be overnighted to us at our next hotel in Manhattan. All in all, a brilliant stay...well-served at breakfast and the bar. We highly recommend it. Only now have I realized that the Martinez in Cannes which i have been to many times for work is related and now I am looking for a Concorde group hotel in Paris.
| 5 | null |
Review of Holiday Inn Washington - Central/White House 24/09/12
Stayed at hotel for 5 days for leisure purposes. Hotel decor reasonable although lifts whilst efficient look shabby. Lobby area smart, staff friendly, check in/out etc efficient. Bedrooms, ours was on 8th Floor reasonable to good, equipped as normal, could do with a minor refurbishment but more than acceptable. TV whilst having a good picture, consistently lost signal. Breakfast, we opted for buffet, average or just below in quality/choice/heat of food - not in our view worth $14.95 per head plus tax and service. Resturant staff attentive for breakfast and dinner which we had on 2 nights, did have to wait 15 minutes for a bottle of beer on our 2nd night!!! We had one major issue which we complained to the hotel about, we returned to our room post breakfast only to find 2 staff taking all our clothes off coat hangars, we were told they were replacing the coat hangars. we found this totally unacceptable moving our clothes without prior warning and they were literally thrown back on the hangars.
Hotel location is ok, not really central though and a stretching the point a bit with the White House label, yes it is 6 blocks to the White House but takes a good 20/25 minutes to walk there at a steady pace, nearest Metro station takes 15 minutes. Not an ideal location if you are not prepared to walk or take taxis.
Overall, an ok stay at the hotel, not the best Holiday inn we have stayed in, albeit more than acceptable and the friendliness of staff made the stay enjoyable. Other hotels nearer the centre of the city ma be worth considering. There are a few decent resturants close to the hotel.
| 3 | null |
Good value family accommodation in a great location
We stayed here for 4 nights in August and for our family of 4 it was great value. Yes it was a bit worn at the edges but it was comfortable and everything worked ok. The layout was good for us and the kitchenette spot on for breakfast and making a cup of tea. Location was perfect, within walking distance of all the main sights but very close the Chrysler and Grand Central. I would definitely stay here again
| 4 | null |
clean for new york city
With in walking distance from penn station. I was little worried about walking to there with my two kids but it went fine, just a 5 to 7 min walk with our luggage for a 7 day cruise out of ny. We came early to go to my kids first yankee game and then thier 1st cruise. Pricing was good and the room was very clean but small compared to most hotels ( but i guess all hotels are small in ny city). Did have to call maintenance up because toliet would not flush and they came very quickly and fixed the problem. Breakfast in am was very good, alot to choose from and all included with room price which is always good. We stayed two nights and then when we checked out they helped us get a taxi to to cruise port.
| 3 | null |
Great location and comfortable beds
We stopped off here for a few days on our way to Maui. The location is brilliant and easy to walk around with lots of options for eating and shopping. Staff and accommodation was good and we stayed in a luxury room which was good with wifi and movies.
| 4 | null |
horrible
I reserved a room for june 2012, turned back the covers on the first bed and there were dried blood looking drops on the sheets, then turned the second bed it was a nasty mess. Called the front desk and I was told someone would come up., after 30 minutes I called back to the front desk and was told they went to the wrong room, finally someone comes to the door and hands me the sheets and I told them I am not suppose to change the bed, man said he was maintenance and could not change the sheets so I had to change the sheets on both beds. The manager wasnt there the next day so I called and received no response , emailed corporate and they responded by telling me i would hear from the manager Kymberly Simmerman. no response to date after many attempts via phone, email and now I am going to file a compaint with consumer affairs. There was no fridge or microwave but the website says all rooms have those items.
| 1 | null |
Good Location for Sightseeing....
Overall, this was a fairly decent hotel. The staff were friendly, the rooms were spacious and the location was great for sightseeing. The decor was a bit garish for my taste - not very homey or restful but each to their own. Breakfast was simple but tasty. We had an unfortunate experience with room service. It took 4 phone calls and the order still came up wrong (although we were compensated with 2 complimentary drinks). You can park your car but only valet service offered and it was $39 for a 24 hour period.
| 3 | null |
Great place to stay in Philadelphia
We were doing a family trip through Philadelphia but were worried about safety. I chose this hotel because of its proximity to the historic sites. We were rewarded with a glorious hotel that was less than a block from Independence Hall. At no point did we feel unsafe. The hotel staff were very friendly and the views from our room were spectacular. I will definately be staying here again on my next trip to Philly.
| 5 | null |
Worth every penny!
When we arrived, we were exhausted. Check in time was in two hours but decided to go ahead and let them know we were there. The man behind the counter asked if this was our first time to visit Austin. I said yes and he gave me 3 maps. One was of restaurants, another was of attractions and the last one was a map of how to get around Austin. He handed us our keys and told us that our room was ready. He didn't even charge us for checking in early! Anything that we needed the staff was prompt to get. We felt like a valued customer and we will ALWAYS stay at this hotel.
| 5 | null |
Good Hotel
We spent 8 nights in this hotel while attending the General Assembly of our church at the convention center. The hotel is located on the fringes of downtown Phoenix, and while nothing bad happened to us, the area is somewhat deserted and little scary after dark, especially if you are walking alone. We chose to walk to the convention center each day, and while it took us only 15-20 minutes each way, it seemed twice as long in the Phoenix heat.
The hotel itself, which appeared to be run by a husband and wife who lived in a suite behind the office, was recently renovated and our room was very comfortable, including the beds. The room was also reasonably clean and of a decent size. The price was great at just over $71, average per night, including tax. This was the agreed upon price when we made our reservation three months prior, but when we arrived, the wife tried to charge us a slightly higher rate. We complained, and the husband told his wife to honor the original rate, which she did.
But, our biggest complaint was the maid service. One night, we returned to our room at 9:30 PM, and found that our room had not been made up. The following morning, we spoke to the wife, who called the maid to the office while we were still there. The maid had signed our room off on the daily work sheet and said that she thought that she had made it up (but obviously she had not). After that our room was made up every day, but on a couple of occasions, the maid shorted us on towels and water cups.
| 3 | null |
Faded elegance
..is the best description for this edifice. Historic doors from 1919 do not inspire much confidence! Stayed two nights end of October, really because it was across the street from Penn Station and we had an early start. Everything worked, but only after maintenance was called to release the hot tap. The entrance reminds me of Soviet era hotels with faded furniture, brown decor and reduced lighting. Likewise the lifts are part of the 1920s look. The bedroom carpet was the worst part of the room which was wrinkled (a safety hazard) and we wore socks to avoid contact with the stains. It would seem that the owners take from what is a busy hotel, but are not putting anything back to improve the fittings and fixtures. New carpets and painting would be a start. The room was airy, quiet (for New York) large with good old-fashioned high ceilings. After some hours, we smiled at this faded elegance and accepted that we were not in the Ritz.
| 2 | null |
good location but a very big,rooms are old and dirty,front desk not nice,
No option for early check-in ,for late check-out (3 hours) they charg 94 $ ,to store 4 small bages they charge me 16 $ ,30 minuts wait in row during Check-in .small and old rooms it cost me around 660 $ for two nights, i will never retrun.
| 1 | null |
Great place to stay
My wife and I stayed at the Congress Plaza Hotel for four days and nights. Great location to all local attractions the taste of Chicago was going on at the same time was a great experience. Staff was very polite and helpful. After a long day of site seeing you could see the firework show from our room from the Navy Pier. To experience this ask for a lake view room it is breath taking.
The one thing I would ask is that the windows were cleaned on the outside and that snack vending machine were avaialbe plenty of drink vending machines and that the towel rack was closer to the sink overall I would stay there again.
| 4 | null |
Affordable option in San Diego
The Fairfield Inn & Suites in Old Town San Diego is a good choice. It's location lends walking into Old Town and easily accessiable from Hwy 5. It very secure and does have onsite parking for $15 a night. Staff were friendly but had a hard time keeping up with cleaning the rooms (at least the Tuesday that I checked in). They recommended a restaurant in Old Town and provided a discount coupon. Pool and gym onsite. Mini mart/deli accross the street. The parking/check in is a little hard to find at first. You must park first in front of the lobby on the street, check in and then you can key the keycard to access the garage. Great affordable option for San Diego.
| 3 | null |
Can't Handle the Crowds
This is supposed to be a convention hotel, but it is ill-equipped to handle a full house. We checked in on a weekday afternoon for one night. Even with gold status, no upgrade was available and the room we were assigned was small and unrenovated. The furniture was mismatched and shabby and the bathroom was miniscule. (The bed, linens, and pillows were up-to-date, however). The halls were strewn with litter, bags of used linens, and unrecovered room service trays. We were given two breakfast coupons with options for service in the Marketplace restaurant, three-item carryout for the restaurant, or carryout from Starbucks. At 9:00 the next morning, the line for the restaurant was at least 15 people deep and it probably would have taken 30 minutes to be seated. There was only one employee at the restaurant's carryout station and there were at least six people in line. It took approximately 20 minutes to be served. Each time a guest requested an item, the employee had to either visit the buffet or enter the kitchen to retrieve it. This was a model of inefficiency. The line at Starbucks was also about six-deep. As a result of these delays, we almost missed our train from Penn Station. At nearly $500 for the night (with tax), this was a poor value to say the least. The hotel obviously has no regard for service or the needs of its customers and this will be our last visit.
| 2 | null |
Nothing special
Good location, nice entrance and old rooms. Shabby, wallpapers are opening, TV old and small. needs urgent re-modelling to match the price. I honestly can't find a justification for the price (300 US$). Many better option around the same area.
| 2 | null |
Smelly room, uncomfortable bed
My hotel choice turned out to be a wrong pick. Cheap hotel (Aida hotel, 50euro a night,still overpriced for this low standard) with slow free wifi, cheap complimentary donut breakfast, but include a smelly room (r310), shared (on corridor) toilet and shower, very old fashioned deco and furniture (has definitely seen better times), TV with very limited programs and without remote control, no fridge, no safe box. The best is actually the location, just next to exit civic centre Muni station. Would definitely not choose again and better you also dont. Spend a bit more money to get a good sleep guarantee!
| 2 | null |
Not up to Starwood Standards
I stayed here in June 2012. I stay in a lot of Starwood hotels. I normally find all of them to be very nice. This one disappointed me. The hotel is not well maintained. The room was in serious need of a complete makeover. The wall paper was dirty and torn. The carpet was worn. The bathroom had an old vanity and dirty tile. The hotel appears to have lost all of its pride. I am sure it is operating on a shoestring budget. On the positive side . . It is in a nice location. The beds and linens were fine. I almost gave it three stars, but I expect much more out of Starwood.
| 2 | null |
Great Position, but the room and service in the average
This is not a cheap hotel, is located in the Financial District very close to the Down Town. My experience was not so good, they give us an handicap room , because they said that they haven't enough rooms, even if i reserved BEFORE. The room was not so good, and the bathroom horrible !
A girl knock to my door more time at 8 p.m just to know if i would want the breakfast the day after, and she give me two bottle of water opened!!!!!!!!
I not suggest you this Hotel
| 2 | null |
Basic, just a little bit loud
Basic, clean and comfortable city hotel in a great location between Seattle downtown and the expo area. Rooms are large but a little bit run-down, the walls are thin so light sleepers should better bring earplugs, the noise from the parking lot and the strip club across the street can be annoying at night. But overall a decent hotel/motel at a very reasonable price.
| 3 | null |
two beds and a door
I've travelled a lot for business and for pleasure and can definately say that comparing with other hotels, this one is quite a disapointment. We're just coming off one week traveling from LA to San Francisco and booked this hotel based on the price and the free parking and it's proximity to the wharf.
It's not worth the price, theneighbourhood is sketchy, the bathroom isn't really clean, the shower has been renovated but the backdrop is cracked and there's mold in the top and in the toilet.
The bathroom didn't even have toilet paper and tissue paper when we checked in, we had to go get it.
I wouldn't recommend this hotel, especially for women travelling alone. This is not to Ramada standards.
| 1 | null |
Great location
We stayed in a Deluxe Queen Room and it was worth paying the extra. The room had everything we needed and the bed was very comfy. Location is fantastic, just off Time Square and near 2 subway stops. Breakfast was basic but filling. Only 4*'s as we had to swop rooms on the 1st night due to a very noisy air conditioning unit in room 908. Staff resolved the problem quickly and we were pleased with our new room. Had we had to stay in the orginial room the rating would be much lower so this is something the hotel needs to fix.
| 4 | null |
Quiet At the Airport
There is no airport hotel to compare to the Cedarbrook. Hidden in the trees, but a few steps from the airport strip, the Northwest design of the buiding and rooms sends you to a quiet place. The residents' lounge. Imagine lolling on a leather sofa with complimentary ice cream, and fruit, examining the titles in the library. You muse on the merits of travel instead of reverberating with traffic and jet noise. The staff here is what you might expect at the Ritz.
| 5 | null |
most excellent
Our visit was so very wonderful. Services were awesome.....My phone charger ceased to work....when I went to the conciere asking for help to find a place to buy a new one...he actually lent me me one to borrow for my entire stay! It is very centrally located....we walked to the North End and there were tons of restaurants within a 5 to 10 min walk. The room itself was very clean and comfortable.
| 5 | null |
my go-to hotel
This hotel has quickly become my go-to hotel whenever I stay in Chicago, whether for business or for pleasure. The hotel has a great feel, is clean and comfortable, modern and mature. Arguably one of the best deals in the city and given the location, a perfect hotel for experiencing some of the most famous sites and streets plus so close to the lakeshore, you almost feel like you're right on the "beach."
| 5 | null |
Wouldn't return to this hotel.
We stayed at this hotel this past Wednesday thru Friday. I was very unimpressed by the hotel staff. When I asked how far the hotel was from the MCRD (Marine Corp Recruit Depot) the staff didn't know where it was. He said he needed an address. This has been in San Diego for probably 75 years! San Diego houses families all the time that come to see their young men graduate from boot camp. The rooms were adequate. They ARE cheap on their towels. We got 3 for the first day but had to go downstairs to get a 3rd one on our second day there. (there were 3 of us). When I checked out of the hotel on Friday the staff hardly even acknowledged me. Customer service was poor, beds were uncomfortable and room (overall) was just adequate. Glad I used priceline.com because I would not have liked paying full price. To compare this the Ayers Hotel in Orange thatl we stayed in the next two night - there was no comparison. Ayers was heads and shoulders above this hotel in every possible way. They even included a full buffet breakfast.
| 2 | null |
Granduca weekend get away
One of the best hideaways in the middle of Houston. Premier service and the level of quality only the discerning guest could appreacite. We look forward to going back soon. Keep up the great service Granduca!!!
Sincerely,
Gary and Louise Moss
| 5 | null |
Not so good
Ok, where to start. First, the lobby. Impressive. The rooms, not impressive for the money. The beds are really, really, REALLY bad. We stayed in a 2 bed queen room on the 5th floor. Had traffic noise most of the night. Room was stuffy, either to hot or to cold. Evening happy hour was good, better than most and breakfast was ok.
No place to eat at 8:00 PM on Sat night unless you went down to the river walk and they are packed unless you have a reservation or you go to the food court at the mall.
Would not return to this hotel.
| 2 | null |
Little Ambiance, Great Location
This motel is a great place to stay when attending a performance at one of the live theaters on Hollywood Blvd. It has an institutional look from the outside but meets our four criteria for a good hotel stay: clean, comfortable beds, good shower and reasonably quiet. In fact the shower head was so outstanding I am going to try and find one just like it for our home. Located within easy walking distance of Hollywood & Highland, this hotel was just what we were looking for. There is an onsite restaurant with a nice breakfast menu and we found the reception staff to be friendly and helpful. Next time we go to the Pantages, we will definitely stay here.
| 4 | null |
Herald Square-Reasonable, clean and comfy.
Easily located between the fashion district, Macy's, Empire State, Times Square and the Korean district. Good food nearby, easy subway access. Clean, comfortable and quiet. Great staff- not too intrusive, but available.
We had an upgraded room and the bathroom was huge! My only complaints, and they are small, was no full length mirror and slow elevators.
| 5 | null |
Disappointed
We actually checked out of another hotel to come to Sheraton but were very disappointed- should have stayed put where we were. We paid for a room that was supposed to be a more 'desirable' room because it had a balcony facing the pool- we were told by the reception " people pay more for this room". Firstly, to get to the room, one has to go up some 4-5 steps or so- there are no elevators to go to this part of the hotel- not good if you have some heavy luggages. Upon entering the room, we noted the carpet was stained in several areas (see pic). We then realized the wood panel on the door frame to the toilet was almost falling off (see pic). We went back to reception to ask for a different room but was told there were no other rooms available that were equivalent to the price of the room we paid. We were offered a room without a balcony but there will be no refund or upgrades. The receptionist went to speak with his supervisor and came back with nothing except the reassurance that his supervisor will follow up with us; of course no one followed up during our 2 night stay!
The parking is shabby not attached to the hotel, you have to walk across a lane to the hotel for $15/night and the parking elevator smelt of urine.
Room comes with 3 towels- there were 4 of us (2 kids) and so we asked housekeeping for more towels- they were prompt and brought us 4 extra towels but unfortunately 3 out of 4 towels were heavily stained (see pics). It was disgusting, adding to our disappointment.
The only good thing was it's location if you are going to Universal Studios. You will be within walking distance to US.
We were very disappointed especially considering it was a Sheraton. Will not go back there.
| 2 | null |
Flea Infested
I stayed at the Extended Stay on this past weekend of 10/20/2012. The room that I was filled with an enormous amount of fleas. If a room is privy to pets the guest should be aware of that before checking in. Also, the pets rooms should be contained to a certain floor. I was bitten so bad that I had to go to the ER for treatment. They switch me into another room that had fleas in it as well. This was a very disgusting experience that cost me alot of money for medication. To say the least I will have multiple scars all over my legs, arms and stomach from all of the nasty bite marks which will cost me more money to try to get the marks off my legs. I would never recomend anyone to stay in this hotel. It is unclean.......
| 1 | null |
Happy until the cockroaches crashed the party!
We stayed at Pacific Shores Inn from Sunday, August 5th through Saturday, August 11th in room 61. The rooms were huge, the staff was not very helpful (i.e. could not give directions to anywhere or give advice about food, save for one extremely nice girl a few days in), but the room was big, the ocean was right there. There were small things and details which made it hard with kids- for instance, the newly renovated showers without doors, while cool, are not built deep enough so when people take showers, the ENTIRE bathroom gets wet. Very hard with kids. The breakfast was free, yes, but 'continental' implies more than it is... it is coffee, hot water for tea, and danish (muffins, danish, and croissants). The people come with trays and buckets (since there are no plates to carry the stuff!) and FILL them, so by 8 a.m. the supply is empty and it was just a lot of sugar and not any substance. They don't have a lot of room, but a cereal turnstile or oatmeal with the hot water, or ANY improvement would help. Still, none of these things would illicit a poor review from me. What causes this reivew would be the dead bug we found on Thursday morning. It looked "cockroachy" but I figured it could be a fluke. Thursday night, I woke up and found them on the wall. No more fluke. Took a picture of the one I could get and sickly collected the dead bug from the trash and took it to the office. She was grossed out. She said we could move to another room when the poeple moved out at 11 but I said it was our last day in San Diego and I didn't want to spend the middle of it packing/moving. I said we might check out early but to have the manager call, which she assured would happen soon because he would be in ALL day. No call came, nighttime we came back, they didn't know what to do. We barely slept that night watching for the darn bugs. Saturday I went to check out early and asked what happened, she said he was gone for the weekend but would FOR SURE call monday and no one had made a note of it. I waited all day today to give the manager a chance to call, nothing. I have the pictures to upload and I hope this review disuades people from staying. Bugs are nasty, no matter what kind it was, and they came out only at night... I slept horribly, had to leave all our food behind just in case, and it made the trip icky. I expected more and I hope they rectify it at some point.
| 1 | null |
Don't Be Crazy!
I stay at A LOT of Comfort Inns, but this one was a pure example of why many people shy away from them, and why I would seriously consider not staying at one again. I don't know if it was just the room we got, but it was the most horrible room I have ever had at any hotel in my life. First, it smelled like mildew. I don't know if they have an incredible mold problem or if they use really smelly cleaning materials, but this room STUNK, to the point where I really thought I'd need antibiotics for my lungs after my stay. I would have switched rooms in a second, except I got in really late and had four hours I had to spend in this room from check in to check out, and I figured I could handle it. I never slept - it was terrible. I was spraying body spray all over, trying to mask the smell, but nothing worked. The bed... It was supposed to be a King, but it was a Full or small Queen - couldn't really tell. And it was an old spring mattress, and by old I mean the kind I throw out of my house after 10+ years of sleeping on it. My husband and I kept rolling into each other in the center. And the springs were lumpy all over the place. The pillows, someone else mentioned, are very small. They're square-sized and small, but they're like 6 inches or more thick. I don't know how anyone could be comfortable with that. The room I got was TINY. I mean, enough room for a bed and desk, and that's it. The pictures on the Comfort Inn website are NOTHING like what I experience for a room. The walls had been painted over so many seams and patchings, it looked like it could crumble. The electric sockets were not flush to the wall - they were poking out and looked like sockets from the early 1900s that were never upgraded. Even the power switches were crumbling and old. The bathroom door had its hinges painted over and it was SO loud and creeky, nobody could sleep through someone else in that room going into the restroom. And you had to force it to stay shut. The shower is an old tile shower - Tile on all 6 sides, like the kind of shower you see at campsites. It was kind of gross - I wish I had a pair of flip flops to wear in it, like I wear when I'm camping. The AC unit was pumping very humid, sort of cool air, and never cooled off the tiny room enough. There was a creepy window in the bathroom that led out to the street. I didn't want to leave it open, but the air flow was better with it open. I have pictures to prove ALL of this, so don't believe some of these SUPER positive reviews that you see here. I have been a fan of Choice Hotels for years, for their quality w/ value, but this experience was the most disgusting and disappointing I've ever had.
In regard to service:
In all fairness, the guy who checked me in at night was VERY nice. I'd give him a positive review.
BUT, the next morning when I had to check out and get back on the road quickly, NO ONE was at the front desk. I waited for a while, I called out to them, etc. No one came out to help me, even though the whole front desk area was all opened up and appeared to have someone there. I ended up having to leave my key across the counter on their computer keyboard and hope they'd get the hint that I officially checked out. That's another "first" for me!
I'D NEVER STAY THERE AGAIN! You couldn't pay me to stay there.
| 1 | null |
Terrible, Terrible service! No respect for customers at all!
Avoid this motel at all costs! The owner of this motel is TERRIBLE. The rooms are nice and the location is sort of central in West LA, which can be a little bit convenient. Julia, who was mentioned in other reviews, left the motel before our stay (as of Sept. 20), and the current owner is a total jerk.
He did not charge my credit card when I reserved the motel online, and later told me that I have to pay for a 2-bed room because he gave out my room since I did not pay. I gave him all the credit card info but he did not charge it, and now it's my fault that it's not paid. I ended up being charged an extra $20 for HIS mistake!If you ever book here, make sure you come here around noon because this thing called reservation won't actually give you a room here.
As I left the second day, I left a jacket in the room. I called him back a little bit after I left and he said he would "look into it later". I did not get a reply for days, and then when I finally went back to ask, he said (and I quote): "I found totally nothing, you understand? Nothing, Okay? Now Goodbye." And he hang up. This sounds really shady. If I did not tell him about the jacket and just went back, chances are it should still be in the closet.
This owner just has NO respect to customers. He doesn't speak proper English and used a bunch of swear words to me. Just spend that extra $20 and live in the nearby chain inns. At least there IS something called customer service there.
Of course, I would NEVER go back to this place or recommend anyone to live there.
| 1 | null |
I liked this hotel, pleasantly surprised.
The lobby is really big and busy and had a nice flow. The gym is one of the largest I've seen in a hotel. The rooms were a good size, very clean, and actually had HD TV which I haven't seen in a hotel room in a long time. My only complaint was the bed was too soft. Other than that, I really enjoyed my stay and would stay again.
| 4 | null |
Disappointing
We spent 3 nights at this hotel and were expecting soemthing better. The hotel is large and impersonal and extremely busy. The rooms were small by American standards. There was no free internet anywhere in the hotel which was mean for the price of the hotel. Car parking was very expensive at 40 dollars a night. On the plus side the breakfasts were excellent and the hotel is very well sited. Overall I would not recommend it and would hope to get a betetr hotel for the money.
| 3 | null |
Blanket on Floor!!!!!
Hello fellow TripAdvisors:
My family andI are big proponents of all things Marriott! We make sure to only stay at this chain of hotels when traveling. This past weekend we stayed at the their harbor front property in Baltimore. Everything was impeccable, right up until the time we asked for a blanket for our daughters rollaway bed. Since we had the "do not disturb" on e door handle, the housekeeping staff felt it necessary to just drop our blanket on the hotel floor in he hallway, go back to housekeeping in the basement, en call our room to tell us it was behind the door. Much to our sadness and HORROR, it was thrown on the floor in the hallway, on what we all know to be a dirty hallway carpet, and best of all, NOT IN A BAG! Needless to say, I complained to the general manager who was very appalled to learn of her staff's behavior. Marriott did make it up to us, but fact remains, they threw the blanket on the floor in the hallway!!!!!! A very big NO NO!!!!!!
| 4 | null |
Are you kidding me?
For $475 + Tax/night. It is a complete robbery! I can't believe they have the audacity to charge this much for what it is. It is the smallest and shabbiest hotel room my husband and I have ever stayed. And it is filthy! Hotel needs a complete sanitary makeover. It is absolutely CRIMINAL for them to take advantage of people who are stranded in NYC!
| 1 | null |
Ok
I stayed here for a week on business recently. I've stayed in a few other W's around the world and rank this hotel as poor / average in comparison. Simple customer features missing like room slippers. The bliss toiletries are minuscule compared to the larger bottles available in other W's. I ate at the restaurant one evening and it wasn't at all busy. The menu was very short with a choice of only 6 entrees. Not what I would expect from a W.
In terms of hotel decor it's very poor compared to somewhere like the W Hong Kong or W Downtown New York. No sense of luxury or upmarket at all.
The bar / living room area was very busy and with only 3 staff at the most serving, long waits for drinks were experienced. The Upstairs bar was devoid of any atmosphere.
The hotel is situated in reasonable location but right next door are 2 other Starwood properties. Seems strange by Starwood to cluster like this. Therefore, not much competition on accommodation rate locally but maybe that's their intention.
I used the complimentary chauffeur service which was good. The hotel staff where generally genial enough but lacked any vim or real enthusiasm for their job. All in all a very ordinary experience at this W when compared to same Hotel brand elsewhere and doesnt stand comparison with W Hong Kong in any way whatsoever.
| 2 | null |
Best Hotel at the Airport!
I have now stayed 4 nights at this hotel and every stay has been top notch. The rooms are clean and comfortable and the staff is so friendly and helpful. The breakfast offerings are quite good as well.
They are not pet-friendly, otherwise I would have stayed there more often.
| 5 | null |
Only stay if you enjoy cockroaches
This was by far the most disgusting hotel I have ever seen. I travel a lot but have never experienced something this gross in a hotel. It's in a very unsafe area just behind the hotel. There were COCKROACHES crawling around in the bathroom. The toilet was used and not cleaned. There are no amenities like an iron or hair dryer. The non-smoking room smelled so much like smoke after just three minutes that all of my clothes smelled of smoke. The carpet was coming off the floor, the furnace was damaged and coming off the wall, and the service at the front desk was terrible. I cannot stress enough to not stay at this hotel. I had to leave after about 5 minutes because I could not imagine sleeping there, in what I can only imagine was unclean sheets with probable bed bugs. Disgusting.
| 1 | null |
It was Safe and Clean Enough
I was at this hotel this week for a day and a half. This hotel is one step above a standard airport hotel. It is on the side of a highway, along an access road. It is next to a car dealer, stop and shop; and 18-wheelers were always parked in front of the building, perhaps resting before continuing their journey. As you pull into the front, I was actually surprised to see there is an attended valet service. But, I figure that's because they seem to have a parking problem with people parking in the garage who should not be. I think the valet helps to control that. The lobby was nondescript (brown), as I recall. There was a bar and restaurant on the other side of the lobby which reminded me of my college ratskellar. Front desk personnel were kurt, but, professional. They were all young (college-grad types), who do what they have been taught. They haven't acquired the nuanced skill of mixing humanness and business--so you walk away feeling as though you want to "slap the little brat".
When I arrived to my room on the 12 floor, after a long-ish wait for one of 3 outdated elevators to show, I was happy with the cleanliness of the place. The hotel sits at the foot of a mountain, so my view was of a too close-up gravelly rock, going straight up, an abandoned concrete retaining wall with graffiti, an access drive-way, and air-conditioning units. Atop the mountain sat a couple of those CAli type mountain homes that hang out over the mountain ledge. I was convinced that each of those homes at telescopes trained on my window, waiting for a free peep show (I know I'm paranoid}. I just kept my drapes closed.
The room was attractive and clean enough, however, I soon realized that this is the room where they make Popsicles. The room was absolutely freezing, and the thermostat had nothing to do with the temperature. I ended up having to shut down the entire HVAC system before it was comfortable enough for me to stay. The bathroom was very attractive, however the cold water handle swung all the way around and water leaked under the sink. They also had pocket doors--which I thought was kinda neat. Except the pocket door had a lock on which I was sure was broken--so I never shut the door entirely thinking I might get stuck in the bathroom. The bathtub had a horrible, nasty back-up the entire time I was there there was standing water in the tub.
Used food dishes stayed in the hallway for my entire visit--I felt like many of them were the same dishes because I recognized them after passing by several times. The parking deck is dark with an unsafe feeling, although I am sure it is safe. The parking spots are too too small. After some jerk parked so close next to me, I ended up having to crawl my big, 6'5" body through the passenger side of a WAAAY to small rental car which they are now calling standard, and swing my long legs over the little plastic gear shift to get into my car.
I would not purposely stay at this hotel again. The only reason I stayed here this time was because my normal places were not available and because I'm adventurous. Most of my business is in downtown San Diego, or there about.. This hotel is off that beaten path. They also do not have business quality services, like concierge level, and free breakfast for frequent visitors. They also told me the 12 floor was "upgraded"--that's sad. It was safe, and except for the couple having a major blow-out across the hall from me--she was taking the screaming 2 year old and all the luggage. He was standing in the doorway in ragged boxers, screaming like a baby behind her: your gonna take my baby from me?? Please come back". I think I would have left the wuss, too! So....otherwise, it was quiet. This went on about half of all night. Oh, by the way, the front desk clerk refused to give me a King sized bed. I'm sure it's because I had a corporate rate--which for some reason, the front desk people often seem to take as a personal affront. I had a room with 2 doubles. I used one bed for my dresser.
| 3 | null |
LA Hollywood Motor Hotel
pleasant helpful staff. recently revamped rooms. good beds, WiFi, bathrooms, parking, centrally located, handy to freeway and hollywood
| 4 | null |
sleep quality
Hotel was fine except the walls must have been very thin could hear other rooms and a lot of noise at night. Staff was extremely helpful and nice. would have been nice to have a DVD player in the room.
| 3 | null |
location location location
hotel is old and could seriously do with a spruce up, in its favour its clean, rooms are a comfortable size, shower is excellent, and best of all its located between times square and central park, would i return again probably not i would imagine that there is nicer/newer hotels in the same area.
| 4 | null |
Tired, Depressing hotel
Something about the rooms and corridors in this hotel will leave you wanting. Perhaps it's the low ceilings or the lack of furnishings and lighting in the rooms, or maybe it's just the hotel's location in general. I can't imagine why you'd want to stay here unless you had an overnight layover at LAX; otherwise, pick something with a little more character.
On the positive side, the concierge lounge is among the best of the domestic Hiltons. Great views of LAX and ample breakfast offerings. Lounge staff is very friendly.
| 3 | null |
overpriced okay-ness
we stayed here instead of sleeping in the airport and wished we would have just toughed it out. the room was ok but for 200 bucks !? no where close to eat so your a captive audience to the industrial kitchen of Berkshires. i tried room service and was charged 40$ for a burger and a beer. the burger didnt have the ingredients advertised and was basically a bad burger in a cold bun. then we made the mistake of going to the breakfast buffet. all of which was ice cold and 50$ for the two of us. garbage. spend the money on a taxi and dont stay here.
| 2 | null |
columbus stay
I stayed at the Doubletree Worthington for two nights.It was outdated. I only stayed there becuase I prepaid and I could not get a refund. It was my anniversary so i called ahead to make sure everything would be nice for my stay, but the front desk clerk blew me off. I didnt sleep well because there was a dog barking all night. I dont understand how this hotel received 3 1/2 stars.
| 2 | null |
Friendly and helpful
Good place to stay before or after a long flight. Breakfast was pedestrian and usual for a chain, but the staff was very friendly and helpful. The hot tub and pool were very clean and easily accessed.
| 4 | null |
Great Place to stay
Stayed here on business. Management was excellent and always around to make your stay the best. Loved the evening wine tastings. Great location. Close to everything.
| 5 | null |
Smart Hotel
My husband and I stay at this hotel for four nights from 14th August to 18th August for my 40th birthday.
This was our first trip to New York and we choose it becuase of it location and would have to say we were not disappointed. The hotel has a tranquill feel to it and you won't think that you were situated in Times Square.
We were greeted by a lovely young lady in reception who checked us in. I was wished a happy birthday and told that we had been upgraded to a superior room. (unkown to me my husband had contacted the hotel prior to our arrival to advise I would be celebrating my 40th birthday). Shortly after we arrived, a cake was delivered to our room. These touches made my birthday extra special.
Our room was beautiful and had wonderful view of Times Square.
Could not fault this hotel in anyway and if we are ever lucky enough to visit New York again we would return to this hotel and will certainly recommend it to family and friends.
On a finally note the beds truley amazing, very comfortable.
| 5 | null |
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