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Great Experience Great rooms, service and breakfast! Try to find a deal with the breakfast included!
5
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Good Place for Overnight Stop on Road Trip My husband and I stopped here overnight on our road trip from DC to Miami. The rooms were well furnished, clean, and a good value. Even without reservations, the staff was very helpful offering us a discount given our late arrival time. The free morning breakfast buffet had eggs, bacon, home fries, cereal, fruit, yogurt, and fresh waffles. Although none of the food was outstanding, it was a decent way to start the day.
4
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Wonderful -- Would stay again, and again, and again! Very comfortable rooms, and the staff was marvelous! Very willing to help us in any possible way. Great location.
5
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Grand Hotel in the midst of refurbishment This is a lovely old hotel, however at the moment it is being refurbished prior to its 100th birthday celebrations and so facilities are not what they should be. While we were there parts of the hotel were still being worked on so there were workmen constantly coming and going in the corridors, some sections were cordoned off which meant no access to any of the ice machines. The restaurant was in a makeshift location at one end of the lobby where you were constantly asked if everything was ok but no real service to back it up. I sat there for 15 minutes with no water, bread and half of my cutlery missing, after the fifth time the waiter appeared I finally had to ask him to rectify it. There were only 4 other tables of diners! Hopefully once the works are completed the hotel will restore it's impeccable level of service.
3
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VALET SCRATCHED MY CAR The hotel itself was ok- the room was TINY, the customer service was good, but my stay was AWEFUL. I could hear everyone partying in the hallway until 2am, in addition, the girl across the hall had a yorkie that yapped all night long, then, when I left for work the next morning the valets (btw $30 for valet parking) scratched my car, hid the damage from me so when I saw it at 7 am and made a claim to the management of the hotel, they sent me to their "contract providers," Sunset Parking Service. Sunset said the disclaimer on the back of their ticket releases them from liability because the valets hid the damage from me. Thanks for denting/scratching my BRAND NEW $50,000 CAR.. Never wasting my time or money there.
1
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A very helpful staff I stayed for 3 night at this hotel with my family of 5. We were offered to upgrade the room for a suite for a very reasonable amount and it turned out to be great. The staff was nice and efficient specially Simon who greeted us with bottles of water and offered to upgrade the room into a more comfortable and spacious one. The room was clean. The location is very good and the stay was pleasant. The only disadvantage is the lack of parking space near the hotel. We had to look for a parking spot around the hotel area which took us hours sometimes. I would definitely come again next time Im in DC.
5
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long term? do not stay here! This LaQuinta Inn and Suites leaves a lot to be desired. The rooms have an odor, not overpowering, but a musty, dusty scent, and -after being vacuumed it smelled like cat litter for a while. (gross) Also, I question whether they put clean sheets on the bed after a week, or just make the bed. I have also had the maid leave a dirty, used washcloth on the bathroom counter. I requested my weekly room cleaning on Tuesday and they came in on a Monday, my only day off (when I had planned to sleep upon my return to my room). I have privacy issues and I was totally unprepared for maid service, so I found this quite distressing. These units have kitchenettes, but the supply of utensils is strange: 1 room had 4 teaspoons, 1 knife and 1 fork, the next room had 4 knives, 1 spoon and no fork. Some rooms have other cooking utensils and some have none at all. I brought my own pots to cook with and I would not want to see what they may offer in that area. The grouted tile floors in the rooms are disgusting, with the grout really showing the filth in the center of the room and very clean, almost white grout along the corners and under the bathroom counter. The front desk staff --most of them leave a lot to be desired, and only pretend that they care about my concerns. The hotel next door allows a truck driver to park a refrigerator truck where it runs loudly and disturbs guests in the LaQuinta, but no one seems to care about that. This was an awful experience over all and I would never consider staying here again.
2
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Great location, cheap parking, huge rooms Pros: If you are working downtown, the location can't be beat. The gym is nicely equipped, the rooms are huge, the ceilings are high, it is in a very cool restored building (the former Santa Fe Railroad Depot), the rooms are bright with big windows. This is a great hotel for the price- the value is incomparable downtown. The shower head is great and it is so nice to have a fridge in the room! Cons: On one side of the building it takes a while to get hot water (about 10 minutes of letting it run), the rooms are a little worn from age (frayed carpet, slight mildew in some). The wi-fi is better in some rooms than others (hard to get a signal in some rooms).
4
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I felt like I was in a horror movie Though this hotel didn't have cockroaches it looked like a roach motel! When we first walked in the hotel, I noticed that the plaster was cracked and coming off of the ceiling and walls! Check in is at 3:00, we arrived at 3:15 and our room was not ready! So of course I needed to use the restroom, the door had no lock and there were holes in the plaster and walls where I could see the lathe every where I looked and it was filthy!!! We finally get our room and take the creaky, creepy two person elevator, it opens up to a dark,dank hallway with dirty, stinky, stained carpet! It's an image I could imagine to be in a Steven King Novel!!! Our room was even worse! The head boards and lamp shades had a thick layer of dust and dirt, the lamp shades also had splattered soda, I'm guessing, on the inside! The bathroom was moldy and dirty with the only outlet for the room next to the shower wall! No towel hooks or anywhere to put your toiletry's. I was afraid to sleep in the bed for fear of bed bugs! There were only 8 fuzzy cable channels No air conditioning so we had to sleep with the window open and you could hear everything. And the customer service was lousy, no help at all!!! The owner should be embarrassed and ashamed at the condition of this hotel! It should be condemned!!! I would have changed hotels but their cancellation policy is ridiculous and I would have ended up paying for my three nights stay either way! I also have pictures which I will try and post later.
1
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June 2012 nightmare stay I was at the hotel with my family while my daughter played in the volleyball tournament there. I had reserved two 2 bedroom suites for my family. All I can say, is the bill for both suites was over $1,000 a night and there were multiple things wrong with both rooms and the hotel in general. It is absolutely NOT worth the price. First of all, the parking is an absolute nightmare. I spoke to several people who were either villa manager, front desk manager, evening manager and who ever else I could get to listen. I asked to speak to the general manager more than once, and my calls were only returned by these people mentioned. My point was if you have reserved parking for some of the villas, why not all? There are many people from other buildings using the parking by the villas. If you have a carload of groceries, packages or kids, and want to unload, you cannot find spots near your villa. I was told to valet my car and that the bellman would pick you up when you call. This worked one day out of my stay. The bellmen are too busy to be providing a shuttle service. You end up walking to the front deak when it is 114 outside and waitimg for your car. Since the buildings are not connected as in a standard hotel, this is completely annoying. No one wants to wait for valet repeatedly when you are coming in and out several times a day. The safe in one room never worked. I called twice to get it fixed. There were no pots or pans or anything except a few dishes in each suite. That is not a "fully equipped" kitchen. I do not think there is a reason to have a big kitchen if you cannot use the appliances. I called to have things brought to me, and they were delivered in an old dirty Rubbermaid container with some of the items themselves dirty. Truly disappointing for the price I paid every night. I had 2 spa appointments but forgot my coupon. The manager waived me having to go back and bring it to them, yet I never received the discount. When I checked out, I asked to have the bill emailed to me and still have not received it. I changed the credit card I used to check in at check out, yet they still billed the first card. I could continue but there is no point. The service was very mediocre. They seem sympathetic when you point things out, but nothing is ever done. I feel ripped off as it is not close to a five star or four star resort, yet the prices they are charged were extremely high for a less than adequate facility with bad service. Something dramatically needs to change. I am sure the 30+ volleyball teams that stayed there will be looking for another place next year. Oh, and the water park needs maintenance. Two children were injured on the slide during our stay. There was something sharp on the slide that cut them, and there was also not enough water to lubricate the slide in the burning afternoon sun. some of the kids sliding down we're burned by the slide. I hope the general manager finally reads these comments as I was never able to get to him to describe these things and get them fixed during my stay.
2
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Awful manager and worst breakfast ever This is by far the worst super 8 that we've been to. To start with, the welcoming of the manager was below all expectancies. He was as rude as he was incompetent. It also seemed that he did not care at all. they were not enough parking spots. The breakfast was something never seen in a super 8: no bread, no toaster of course, no cereals, no milk, no tea, no butter, no jam, no waffles, no nothing except some bad coffee and a few donuts that were oozing oil. To top this the tables were filthy, and even as he came to the room to put some more donuts on the shelf, the manager would not dare cleaning them or doing anything, like he was above all that wiping off the tables and everything.
1
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Solid hotel, nothing spectacular Have stayed multiple times at both the Westin Oaks and Westin Galleria, and they are virtually twins of each other. Good Westin experience at both, with comfortable bedding. A pet peeve of mine is that neither the Galleria nor the Oaks have plug ins available near the nightstands. This is a little thing but noticeable to me. The hotel was quiet. No restaurant in the normal hotel sense, but they have a deal with the Daily Grill just inside the mall area that allows direct room charges--and that is an excellent substitute for typical hotel diners! If you need to be at or near the Galleria Mall or Williams Tower, this hotel is fine. Just don't expect a higher-end Westin.
3
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Casitas were great, but pool was way overcrowded on Saturday! We stayed in a casita and our friends stayed in another casita where the balcony was adjoining. We requested this and the Hilton was able to reserve these rooms for us. The rooms were very spacious. Each family had 2 adults and 2 children (ages 2,4 and 4,8). The casitas are 2-story rooms and the downstairs has a 4 person dining table with a 2 couches as well as 2 bar stools overlooking the sink area. There is a refrigerator and microwave, but no stove or utensils/plates. We felt that the rooms were very spacious and although we stayed in a room the furthest away from the main pool, there were shortcuts to get there within 5 minutes. The only negative I have with the hotel was that the pool was overcrowded on Saturday. There seemed to be many guests who came to the pool but weren't staying at the hotel. They can buy a pass to visit the pool. There were certain guests who were playing volleyball while holding their drink in their other hand, and the ball was flying all over the place, knocking into people as they layed on their pool chairs. The pool and lazy river pool were perfect on Sunday and Monday as the number of guests went down. Overall, I would rate the hotel about 3.5 or 4 out of 5. The hotel staff were excellent and the rooms were great. The only negative were the other guests on Saturday. I felt like I was at the hard rock pool in Vegas.....and that wasn't the vibe I was going for on a family trip to Phoenix.
4
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Hotel stay This hotel is located not too far from the monuments and memorials and museums. We walked the first day to the museums (the White House is the closest of all). The next, we went across the street and got on the Hop on Hop off bus for visits to the monuments, memorials, and Arlington Cemetery. We had breakfast at the hotel and it was very good and the wait staff was very attentive. Our room was clean but very small. Our major complaint though was the hotel desk staff and concierge. This is where I would not recommend this hotel. When we first arrived early we were given the opportunity to check in but in a double room rather than a queen. We figured we wouldn't be able to check in this early but the desk person was trying to persuade us too much to take the double. We declined and asked to have our luggage put in storage, which was no problem. I needed to change first as the weather was much warmer than the Michigan weather was when we left early that morning. When I asked where I could change, I was told there really wasn't a place, but, then was told I could go to the bathroom in the basement. So, I ventured down and it was so small, there was no place to put my suitcase. I went back upstairs and the desk clerk responded he "thought" there was a change room. Then, I did a little looking around and found a bathroom just around the corner from the desk. I went inside and here was a large bathroom where I could easily change. Later, at the restaurant across the lobby I discovered another bathroom just before the restaurant and this one was even larger with an area I could have changed in. I asked him why he hadn't told be about the bathroom just around the corner and he just shrugged. Everytime we would ask the desk staff for info they always responded they didn't really know and to go to the concierge. When we asked the young fella there (hard to take someone seriously when they are sloppily dressed and not confident in their responses) we were not really given good options, especially for a fine dining restaurant. A fine dining restaurant is not a place that has 4 screens to watch sports. We stopped into another hotel nearby and asked there to get referrals! We bought our bus tickets in the lobby. Well actually it was a down payment to get a ticket then we had to pay the bus the balance. There we several different options and we chose the red line. Another woman was listening while he was explaining the ticket and the next day when we got on the bus, the other lady had the wrong bus ticket. She thought she was getting a ticket like ours but he had given her a totally different ticket. How could that happen whe we purchased them at the same time? They wound up having to get off the bus and get a refund from the hotel because of his mistake. We asked for a 7 a.m. wake up call and we got a 5:21 a.m. call (our room no.) We were NOT happy about this as we were up late the night before and a call 1 1/2 hr before was not appreciated. Oh, and it took forever for someone to answer the phone to make that wakeup call. My hubby just sat on the bed watching tv with the phone to his ear waiting for them to answer! The hotel desk staff need to be trained on customer service, and they need to learn about their hotel, and the area that surrounds them. We are tourists that have no idea about these things and have to rely on staff for information, not indifference.
3
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very nice hotel and calm Staying in homestead was a good experience. I had stayed there for about 1 week. It is very near to Qualcom office. Christina and cheyne at front desk were very helpful.
5
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Fantastic Boutique Hotel in the Heart of Boston I have stayed here multiple times for business and pleasure. It is situated along the Freedom Trail. The staff is friendly and service oriented. The Restaurant, Moo, serves amazing steak and seafood and has won numerous awards. Rooms are large and have fireplaces. No pool or real exercise room beyond a couple of machines. Would not stay here with kids, but a great business or couples hotel.
5
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A lot of money for an average stay Found the Omni Parker to be a bit expensive for what you get. We travelled with children, one young enough for a playpen. We booked the same room type as grandparents, they luckily got a bit larger room (we had warned hotel of our playpen need) and were able to switch rooms, otherwise we would have had no floor space in the room. Not impressed by the bathroom, tub plug broken and no way to plug sink. Yes its historic, and yes the downstairs is rather grand, and also very convenient for walking but still over priced.
2
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Do not recommend We were looking for a decent central place to stay in Washington under 200$. We booked well in advance for Morrison-Clark Inn because it looked so charming. Unfortunately, our experience wasn’t very good... Arriving at 10.30pm after a long flight from Europe and completely exhausted, we had to carry our 2 large suitcases alone through the front door stairs (I assume the luggage assistant didn’t see us come from the lateral door). However, after checking-in he simply disappeared, so we had to carry our luggage up to the room alone again. When we arrived, the room in the 4th floor (406) seemed rather small, not as charming as in the pictures but not too bad either. Bed was comfortable but that was it. There was no Wifi in our room (though other parts of the hotel had wifi) but a cable connection worked well enough. You had no view and could not open your curtain as windows faced a corridor which led to other rooms. You could only watch TV from bed and with the armoire open and you could not walk between it and the bed; hence you could not get to the bathroom without closing the armoire and “closing” the TV. The lighting was poor in the bathroom - there was no light in the shower area which made it a bit claustrophobic. Temperature in the shower was constantly changing too. Towels were small and one of them had a tear. There was a bug in the floor. But the WORST part was trying to sleep with the constant low-pitch noise that came from the machines on the roof above us until 11.30pm and from 7am! Even with our earplugs on it was a hard thing to do… After 3 nights we were even more exhausted than when we arrived! I don’t consider that we are too picky and I understand all this in a cheap hostel, but inacceptable for a 189$/night Hotel! From the reviews we read, I believe there might be better rooms than ours, but I would still not risk it and would not recommend it at all… AVOID!
2
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good hotel, well located close by from Grand Central (5-10 min walk) and Times squares (15 Min walk) this is a good hotel and the price was decent considering downtown Clean and well Managed, Staff helpfull will be going back and would defenately recommend !
5
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Good location, quiet, large, clean room We stayed here because of the location, close to Butler University and because of the price. Very friendly and helpful staff. Bill was great! I really liked the way the room was set up too, a separate sitting room with a couch and a tv. The bathroom was between the sitting room and the bedroom. The only bad things were the tv in the bedroom didn't work and the elevator was not working either. Very close to shopping and restaurants and Costco!
3
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Very Welcoming Would definitely stay here again. Everyone was so friendly, the rooms were so comfortable, and the location can't be beat. We did have a room on the train side. It didn't bother me but you might want to bring earplugs. I was very impressed with the cleanliness of the room, the lobby, - I'm kind of a stickler for that.
5
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spring break The hotel was clean and the bed sheets were changed everyday. My experience was not too bad other than terrible breakfast. After returning home I discovered that I forgot my daughter's bathing suit, so I called the front desk and she stated that she would return my call after speaking with the housekeeper. It has been one week and I still have not received a callback from anyone.
3
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AAA Travel Agent Review Superb location which makes up for it's average room amenities, and less than comfortable beds. We weren't able to adjust our thermostat so that made for a dry sleep. We all woke up thirsty. As with any hotel in NYC, the room is small. The TV was decent but fumbling with remote and trying to make it work just frustrated us, so we turned it off. There were holes in the wall but high enough not to be a problem. If you're looking to be near Rockefeller Center, NBC studios, Top of the Rock or a short walk to Times Square and you're on a budget, then this is your place. We stayed the night b/f the Macy's Thanksgiving Day parade which made it a prime location.
3
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Beautiful historic hotel in a great location We stayed at the US Grant for one night in San Diego and it was a great stay! The staff were all very helpful and accommodating and the location couldn't be more convenient. It's a 10-15 minute drive from beautiful Coronado and walking distance to a lot of shops at the mall across the way and all of the restaurants in the gaslamp district. It's also within walking distance of the convention center. While the hotel lobby itself is newly renovated, I felt it did lack a bit of character and still looked dated. I was really surprised when I went into our suite though, which was really beautifully decorated, but still retained the historic character of the building. Very stylish and understated. All in all we were only there one night, so I can't comment on the breakfast or the other facilities, but we were happy with our stay. But one thing I really have to complain about though - the $35.00 parking! We were thankfully able to find an overnight lot on fourth, for $15.
5
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Fine For A Couple Of Days Stayed here for business recently. It wasn't what I expected from Marriott as this place has definitely seen a better day. With that said, it was fine for a couple of days. The rooms were clean, but looked like they had been made over (new paint, shower curtain, etc). The restaurant was closed down, which was a negative, but there are plenty of places to eat around the hotel. The maids weren't the best either. Forgot to give me new soap and took the old and knocked down all of my toiletries and didn't put them back. Overall it was an average experience.
3
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Beds need replacement We have stayed in this Hawthorn suites before and the staff were nice enough, but the hotel itself in showing signs of age. Beds were soft and lumpy-pillows too soft. Bathtub was clean, but in need of repair. Room requirement is to leave any used dishes-silverware clean or additional charge would be incurred, however, eventhough we did not use the range, the glass top still had food remenants on it. Apparently housekeeping does not clean the entire room every time guests leave.
2
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New, neat and good for the price The hotel was very neat and good for the price. The traffic on the highway made it a little noisy, but that was expected especially from a small hotel like this. Staff was not very friendly. This was probably due to the fact that she spoke limited English. The room was very clean. Very solid mattresses. Mini refrigerator and microwave provided in the room, which made it easy for us to warm and store our foods. It is about 22 minutes Drive from the George Bush Airport.
4
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Very Good Location, Clean, Good Price, Dated I have stayed at this hotel several times on business. This hotel is being renovated in stages (carpeting, TV, etc). During my last stay (week of March 5, 2012), the carpeting had been recently replaced on my floor. This renovation made a big difference. This room appointments (desk, chairs, etc.) are dated. The TV in my last two rooms had picture tube, not flat screen. However, the rooms are clean. The wireless Internet worked. The staff is pleasant, professional, and responsive. The price is better than most hotels in this area, and near a large number of great restaurants on 9th Ave.
4
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Good hotel to stay if you are in Seattle Good hotel; corner suite very good. Modern, clean. No issues. Very good gym and facilities. Stay here when in Seattle. Very good experience and I have stayed here several times.
5
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Terrible ** Terrible ** Terrible The photos on the website look nothing like what is there! The beds had torn bed spreads that were disgusting. I found NOT one BUT two roaches in my bed! There was a crack spoon left in the top drawer of the broken dresser (which by the way was filthy) There was NO air conditioning the room temperature never got below 80 degrees. There is NO ONE at the front desk 24 hours we tried to complain but no one was at the front desk. We booked what was said to be a double room with double beds. The room was small and the beds were full size beds. Outside the hotel the music from surrounding bars was so loud we could not sleep. There were thugs hanging out in the little parking area next to the hotel. The hotel has not parking so you have to park in an alley way and pay $5.00 to park there. There were no actual parking spots so you risked your vehicle being damaged by the cars coming in and out. They were parked very close together. We were made to pay a deposit to get the key to our room which we just paid $100 for. We were not returned our deposit once the key was turned in. I tried to check out the next morning and there AGAIN was no one at the desk. Although the lobby was ice cold the air did work there. I guess we should have brought our pillows and slept in the lobby!! I was standing at the desk and then actually had to call the hotel to get someone to come to the front desk. A lady came out in her pajamas and was rude as hell because I actually NEEDED a receipt. I complained to her about the hotel rooms and what all we had experienced. She told me okay and that I was being charged $100 to my credit card. I did express my feelings toward her hotel and told her I'd never be back!! BE CAUTIOUS! This hotel looked inviting but it was a nightmare!!!!!
1
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Affordable, clean and quiet Very friendly and helpful staff. Clean, quiet and comfortable. We had no reservations, but were able to get the room for 3 nights at a good price. Their continental breakfast was very generous. Yay for the Waffle maker, yogurt and fresh fruit! The only two complaints I have is that the pillows were too bulky and hurt my neck, and the coffee was not strong enough.
5
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Very pleasantly surprised Very nice hotel in lower Nob Hill, usually stay at a Hilton in SFO, this far exceeded my expectations. Rooms were modern, comfortable and of good size. Had one small issue with a noisy a/c fan and they quickly moved me to another room. I will be back.
4
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Disgusting Hotel, Staff Uncaring 10 minute wait times for the front desk, before hanging up. Went downstairs for a simple restaurant recommendation, the front desk guy sends me to a bellman. It wasn't busy, this guy was just lazy. Work being done everyone, this joint (better word than hotel) is a mess. Business Center? 4 computers with credit card swipe built in, right in front of the snack shop. Expensive to access the internet, Plenty more... This experience continues to disappoint and now disgust. My room had no book explaining hotel amenities, workout area location, etc. The TV is ancient, but color. Most of the towels are so wrinkled, I'm not using them (are they clean? Probably not). No bath mat for the shower. THEN, the toilet was not flushed. That's right, use your imagination. So the housekeeping team is as bad as the front desk team. Disgusting property. This all reflects on leadership. Crowne Plaza can't hire the right people to hire the right people? Horrible experience. Go next door to the Sheraton.
1
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Wonderful experience--exceptional service! It doesn't get any better than this! Our Executive King Suite was spacious and the bed was extremely comfortable. Our room was immaculate and well appointed. The location was great. We appreciated the hotel car to take us to a downtown restaurant for dinner. The driver was courteous and graciously picked us up after dinner. As a member of the President's Club the free wireless and complimentary workout wear was an added bonus. We made use of the exceptional gym and were greeted warmly by the courteous staff. We would definitely stay again!
5
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stay away booked through the major travel website so I wasn't surprised to be put in a room next to the elevators, 1523. the elevator noise was out of control, a bellman explained it's because it's an old hotel and a common complaint. the hotel moved me to room 434 which was nice of them however this room is under the treadmills in the "spa" so I've spent the last 4 hours listening to the pounding of people running in place directly above my bed. i called the desk to ask when the gym would close and they happily explained it's open 24hrs. this place is dated, dirty, and loud. I'm a road warrior with 100+ nights per year in hotels and have never felt compelled to leave a review but this is irritating and there are too many good hotels in this area to put up with this.
1
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Large convention hotel This hotel seems like a former Embassy Suites, all the rooms are living room in the front and bedroom in the back, and OK but not very updated. Lots of meetings going on. Included breakfast for us, but there was a meeting with a welcome table set up smack dab in front of the only elevators, making for a congested situation. This hotel just isn't one of the best Doubletree properties, a bit shop worn.
3
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Fine place, don't worry. This place was totally fine. No bugs. Yeah, it's a bit worn, carpet shaggy, cracks in the bathroom. At these prices, so what? It's basically clean and quiet enough. AMAZING view from my room, I loved those refineries, bridges, and highways. Nice pool, too. Breakfast was adequate: triscuit cereal, toast, bran muffins, and real Maxwell House coffee made in a Bunn drip. Best coffee I've had at a hotel, seriously. Have no fear! Many buses come here from downtown 24-7 and there's a popular diner across the street. So it's totally cool even if you don't drive.
4
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Swissotel Hits the Heights This was my first time at this hotel and it was a very fine time, indeed! The rooms were comfortable and large, the amenities were plentiful and of high quality, the views of the lake and the Navy Pier were quite wonderful as was watching all the boat traffic up and down the river. What I really liked a lot was that when you came into the lobby, there was no massive front desk behind which the employees hid. There was a series of small kiosk-type installations where one could check in. The attendants had laptops and it looked as if they had just moved in and set up that minute, the same way we do it when we get into our rooms. A very friendly gesture! Maid service was very good as well and the restaurant food, while somewhat pricey, was well-prepared. The difference is in the staff and the service. The staff at this hotel was one of the best-trained group of employees I have seen - everyone from the greeter to the chamber maid to the waiters in the bar. Even the cashier in the garage was friendly and accommodating. Who wouldn't want to go back??
5
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Positive experience but with a few (huge) weak spots This hotel is in an ideal location between Georgetown and the Foggy Bottom Metro Station (the National Mall is just a 10-minute walk) . We had pre-paid the room with our travel agency and obtained a standard room with two queen beds at 200 dollars/night without breakfast as a super-offer. The hotel has valet parking (40 dollars/day). Overall the staff has been very kind. Our room was large enough (we have been given a Starwood preferred guest) and a very comfortable bathroom with shower and bathtub. One of the leather seats in the room had a clear mark from an iron – I thought that this level of hotel should take care of details like these. Room and bathroom were clean, however we had the unpleasant presence of small ants near the coffee pot (which we did not use) for two days in a row. Nothing changed although we have informed the reception. We visited both the gym and the pool and thought they looked really good, but did not use them. A last remark is the unpleasant habit of hotels to withdraw a certain amount from your credit card at check-in even though the room has been already paid for; to the detriment of the monthly availability of one’s card. Even worse, this hotel has withdrawn three different amounts for three days in a row and was not able to give a clear explanation for it. We finally reached a settlement, but until we see our statement, we will not be able to verify exactly how much has been withdrawn. All in all the hotel is not bad, but there are several negative aspects for a hotel of this level located in a capital city.
3
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Lipstick on a pig.... Had a last minute change due to death in the family and needed to take a 6AM flight home. Holiday Inn has 24 hour shuttle and is right at LAX. Old hotel with remodel that really only helped the lobby. Rooms were noisy, carpets stained, and door had to pulled shut hard-so it would close. $160 for 5 hours seemed abit high, as I had stayed at the Crowne Plaza at LAX for $100.
2
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The cost of this single room was exorbitant - $639.70 (including tax & Internet When my attorney returned from this business trip, he was horrified at the disgusting room - evidence of bedbugs; basically dirty room; and inadequate resolution of any problems. The room was extraordinarily expensive (undoubtedly more for the MIT graduation activities) - the room was no more than a furnished walk-in closet - barely room to move around - and unfortunately no other room to move to in view of their fully booked space. I will never stay there again; and would not recommend this to any of other attorneys in my firm - or to anyone. It should be condemned. - The next week, these rooms were still overpriced at $295 - $303 (w/o tax and internet) - Highway robbery...
1
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Dream is a dream come true! I can't say enough good about Dream Downtown. It's new. It's clean. It's funky and hip! The staff was uber friendly. Especially the bell staff, Vaugn and Eli. And also the poolside bar staff who bandaged and iced me after a clutzy mishap with my room door. We were there for 4th of July celebration and the hotel hosted an awesome party in their rooftop lounge that had a great view of the fireworks. (Put that on your bucket list for next year!) And, despite being seemingly booked to capacity, the room service was timely and friendly. The bed was super comfortable. The view was great. And the room was incredibly quiet. The pool area is cool, though I didn't get to enjoy it with the big crowds. Next time. I will say the vibe is very young so if you're old at heart, you might feel out of place. For me it was a great place to hang with my son and friends. Great location too! Chelsea is a wonderful section of Manhattan! I WILL visit again. Thanks Dream Team! Had a great time!!
5
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Bed bugs, rude front desk I do about 85 to 100 nights in Marriott properties each year and I am platinum. When you do work at the Javits Center this hotel is a common choice. I arrived an the front desk clerk said my room was cancelled. She said (lied) that my card was now expired, and that Marriott cancels reservations with expired cards. The card was not expired. Without being mean I insisted she recheck, and she insisted I leave. I asked her very nicely to book me at the Marquis. She dissapeared for 15 minutes and came back with a room. No apology. I won't post her name. Later I saw her stealing the happy hour food in the lounge just an FYI so shes not their star employee. She pretended to be a manager, she was not. All was well for one day, except for some overpriced (for a fairfield level propery) drinks. The next night I went to bed. Around 12:30am I was drifing off and a bed bug walked across my view. I jumped out of bed, killed it, and put it in the toilet and flushed. The next one I found was full of my blood. I started saving the bodies for proof. After 4 successful bed bug murders I decided to call the front desk and ask for a new room. The guy at the desk was not excited to help me. He let me know there was no similar room. I told him any room would do and he should check it for me in advance. Well, he could not do that because he cant leave the desk. He sent the security guy, and he checked out another room for me and it was bug free. Here I am reviewing it cause I cant sleep. I have a couple small welts already and am deciding whether to just abandon my luggage and clothes.
1
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The Sheraton Starwood Hotels forgot about! This hotel is in desperate need of a renovation. The halls smell like a nursing home, the carpeting is worn, there are stains everywhere.... I could go on. The TV in room is the only item worth anything in this room. I have no idea how this place stays in business???
1
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Over promised under delivered I only spent a few hours here but was let down. I had confirmed that my family would be upgraded to a suite the morning of our reservation; it even showed up as a suite in my SPG account. When I arrived at the hotel at midnight with two very tired children who had been on a plane all day it turned out that we were put in one room with two doubles. The hotel had given away the room they had committed to us.The front desk couldn't help resolve the issue and the manager made a weak attempt to follow up with me the following day. Not what I expect from a Westin. Other than that it is hard to be objective about what the hotel is like.
2
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Wha? It's true what they say....pictures are deceiving. Aside from the incredibly convenient location for which we were in town for (needed to be near North Bennett Street School in North End - Super Close!) there is nothing more to say to support this hotel. Room was tiny, smelled kinda stale/musty, housekeeping erratic. It appeared, although they really tried, that the hotel is understaffed as they resorted to having a front desk person who'd worked all night acting as the waiter for the breakfast crowd in their small restaurant. That didn't go well - no fault to the kid...he really tried! Be aware there is a charge for parking ($44.00 per day) that was not disclosed to us when our car was taken away by the valet. Too bad, it seemed good on line!
1
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Great staff makes up for a hotel that is getting to be "too historic." This was my second stay at the Westgate. The staff was very warm and welcoming and helpful at every step. Bed comfort, shower, towels, water pressure were all top notch. Great location as well. Where the property most falls short is the older furnishings, an old and small TV and the anitque desk area that lacked modern amentiies such as easy desktop electrical plugs and an adjustable desk chair. If you like historic properties this may be for you, but in some ways the property is on the verge of just feeling old versus historic.
4
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Beach scene Great location at the end of Grand Ave on the beach. Lively boardwalk separates hotel from beach. Property could stand a little updating, but generally very clean, serviceable rooms. Staff was very cordial and helpful, particularly Juan. Be aware that while most rooms have direct or partial ocean view, there are about a half dozen non view rooms (offered at on-line booking sites). Useable pool in small concrete court with ocean views. On the same half block as the hotel are a city fire station, 3 boisterous bars, and a 24-hour 7-11, so there's a 24/7 urban beach scene going on here that may not appeal to all. Hotel's underground parking garage is worth the $10/day charge as on street parking is almost nonexistent.
3
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Decent Place to Stay Nice accommodations for the area I suppose. Nothing special, nothing bad. My only complaint is that it seems all Holiday Inns have crappy beds. We were taking a family trip to Universal Studios, so the kids didn't care and the parents were tired. If I were going on business, I don't think I would stay here soley because of the uncomfortable beds. Otherwise, it is a great place.
3
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Travelling with family, excellent hotel with the worlds most comfortable beds! We stayed at Doubletree Times Sq for 4 nights & we booked it for its central location & that it’s geared towards families. In our party we had 3 ‘seniors’ myself & my new husband (we got married on our trip to NYC) & our son, 21 months old. We booked 2 suites & we were given 2 rooms next door to each other with an interconnecting door, perfect! Our son thought it was the best thing ever, he was able to run around from one to the other to his heart’s content. We requested a travel cot/crib & that was duly delivered a few minutes after we got into the room. We heard no noise from Times Sq at all, but we were on the 25th floor, lovely views too I do like my bed & if you’ve read my other review for our stay in Iceland I said that those beds where comfortable, but these where so comfortable & extremely hard to get out of! Each suite has a small kitchen area with a sink, fridge (god send with a baby/toddler) & microwave & even kitchen roll (another god send) The bathrooms were extremely clean & towels, hot water plentiful. The whole décor was excellent & all soft furnishings where in excellent clean condition too. I cannot comment on the food as we didn’t eat breakfast there, but we eat in gingers restaurant on our first evening & it was good food & good service. Overall, a fantastic family orientated hotel with free wifi in the lobby! Oh & those warm chocolate cookies at check in, yummy!
5
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Fine but boring I recently stayed at the Westin City Centre for 3 nights on business to Washington DC. I found the location to be pretty good (everything downtown is basically walking distance), but the hotel itself is pretty boring. There is almost no action in the lobby, no common space with a good vibe. Most of the rooms at this hotel are pretty standard, so, a platinum upgrade landed me basically the same room as everyone else. That means an interior, atrium view. At least I was high enough that the sunlight came through the skylight, but I'd rather not face other people's rooms across the atrium. The room is pretty basic Westin, not terrible updated or upgraded, and the bathroom was a standard shower/bath combo. Not my favourite. Also, no club lounge, so no free breakfast or hors d'ouvres. In the end, too many great hotels in D.C. to stay at this one again. I'll try another. The W looked awesome...
3
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Very Nice, New 4 Points This hotel was formerly a Comfort Suites and Sheraton 4 Points bought it and totally renovated the hotel from top to bottom. Really nice place for the money (usually under $100). Rooms are well appointed with nice flat screen tv's, etc., a nice gym and pool as well. Just one problem with this hotel. It is located in a very suspect part of town. If I were a thief looking for a parking lot full of cars to break in to, this hotels parking lot would be like Christmas morning to me. It simply is not protected enough. The parking is down both sides of the hotel and not in the front where the staff can keep an eye on things. With the cars parked where they are, it would be VERY EASY for a thief to break in to a car or steal it as there is no one to stop them or even see them. I asked the staff if they had a night guard walking the grounds and they do not. They told me they had never had a problem and did not expect one. But there are at least 20 signs all over this parking lot warning you they they are not responsible. I have enclosed a picture of one and it is not just a warning, it is a very detailed legal entity that relieves the hotel of 100% of the liability in any way concerning your car. If they hotel thought the parking lot was safe, why are the signs every where? I have never seen signs like this anywhere. Other than this, the hotel was perfect.
4
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Horrible Experience I am not sure where I should start with the list of complains , to begin with the room is expensive and when my husband called to find out the details he was given a very positive information , when asked if the room is sufficient for 3 peeople and a kid they said yes and surprisingly the room was tooooooo tiny I think my master bedroom at home is bigger than the hotel room and they gave an additional bed for which they chaged us and never told us that it is going to cost extra and for the price of the room there is no breakfast or even atleast water for free.This hotel is a day light robberry.Could not help with the temperature control Will never ever step in...highly disappointed
1
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Construction Going On Thanks Comfort Inn. It would have been nice if someone had told me that at 7:24 am the room next to me would be jack hammered. The building was bought by Holiday Inn and I'm sure it will be a wonderful hotel but for now I paid a hundred dollars and got myself 4 hours of sleep. Do. Not. Stay. Here. What a rip off.
1
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Below average A few year old renovation, using all the cheap tricks of a DIY show, bring this propert way down. For example, a big chalkboard in my room instead of a mirror or artwork, cheap brightly colored carpet that is wearing poorly, "cool" rigid panel shower partition that allows water to splash all over the bathroom, weird low wattage lighting that makes it easy to sleep Witt the lights on, but hard to find a dropped room key after sunset. A million short cuts on quality give this place a bad rep for the usual quality W experience. TV remote that required waving gyrations to function. Good pillows, great staff add two stars. Cool lobby chairs that are awful to sit in. Book elsewhere unless you get a rocking corporate discount. Noisy buses lining up outside pre dawn. Tiny tiny pool on 2nd floor "roof top".
2
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Location, location, location - the key to a quick NYC visit I stayed here for two nights in May 2012. It's unremarkable by US Marriott Courtyard standards however that means the brand is upheld nicely with complimentary wifi in the room, plastic breakfasts served in the basement in the mornings and the minimum of staff interference, welcome or engagement with the guests. The rooms are small, clean and comfy - a shower but no bathtub, and no real view from the window (this is after all NYC). However the location is great for those wanting to see Times Square, Central Park and maybe go to the theatre. So if you're passing through NYC, you could do much worse.
3
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Traditional hotel in midtown east The hotel seems like it should offer more for the money. The bathtub does not drain so my husband pulled out the drain stopper. I could not put it back and had to call maintenance. They claimed it works but it really doesn't.The room has two small rooms which is nice. The lobby is very small.We arrived from an international flight. I did not feel the front desk went out of their way to get us an early check in. They were not nice when we asked when we could get a room just stating check in is 3 pm. This was at 9 am. I asked if they had a workout room where I could shower. They said no but after I checked in I learned they give free passes to a nearby gym which blew my mind after I asked specifically about getting their help. We paid over $400 per night!
2
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Bad on so many levels… This Motel 6 is bad on so many levels. Usually Motel 6's are cheap and still nice places to stay; I have used them in quite a few states in US by now. I booked this Motel 6 in Houston for 12 days, and had already decided to move to another motel the next day. The first impression, as many other reviews have written here, is that the motel is increadibly noisy, being near a large highway. When checkin in, the clerk told me the internet was down and the pool was under reparation... Then going up to 3rd floor, I noticed the walls in the corridors looked like the walls of an underground bunker, not of a hotel! Then the room: Well, the room was probably the only positive thing. It was clean and large, although the floor didn't have carpet but solid "laminate" type covering, which is strange for a hotel, but OK. The bathroom was quite new and very clean. During the night, I could hear the neighbors speaking on the phone (I think); the walls do not seem to be that thick. During all the evening, there were two police in front of the building talking to a non-police person for hours. I have no idea what they were doing, but have police for hours in front of your hotel is never a good sign. One other good point though: The staff was friendly, and totally understood when I cancelled the rest of my stay. I know moved to the 'La Quinta Inns & Suites'. I'm writing this review from the 'La Quinta' hotel room, which b.t.w. has free (and working) wifi, and already I'm so happy to be here now! That being said, I still think most Motel 6's are OK, just not the 'Houston Reliant Park' one.
1
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Terrible. I'm currently living here with my long time boyfriend, he attends Tulsa Welding school. It is awful. While there are a handful of roudy boys here from the school we are not included in that, we stay in our room, aren't loud, never disrespectful. Apparently I'm not allowed out past 9, I can't even go smoke a cigarette outside (They complain when we smoke in our rooms, even though we have a smoking room) Often times I don't even get off work until after 9, say I wanted to grill some chicken? Nope. Not allowed. Stay in your room. They threatened to call the cops if I didn't put out my cigarette and go inside, now I understand that they have to keep the place safe but I was just smoking a cigarette. What the hell? Most of the tenets here are Tulsa students, which is where their income comes from, they don't do anything for us, they don't clean our rooms, they don't give us towels or toilet paper, and that's fine, but when I pay 600+ a month for rent I expect not to be treated like I'm 15. I do not reccomend this hotel/motel for anyone. I haven't seen hookers, to my knowledge there hasn't been terrible fights, not since I've been here at least. So why are they being so terrible?
1
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Nice and Affordable Surprise I stayed at this hotel in June for $160/night, which was significantly cheaper than other Manhattan hotels. The hotel is new, clean, and very comfortable. Before you book this hotel, you need to understand that you are reserving a "POD" hotel room. The room is essentially 150 square feet, which includes the bathroom. The bed doubles as a couch, and is similar to an electronic Futon (Bed wasn't comfortable by the way). The bathroom and bedroom are separated by a semi-transparent curtain. The hotel rooms would be too small for families or more than 2 people. Furthermore, if you are staying in the room with a friend or someone you are not close with, expect to lose bathroom privacy. If you are a couple or single person, this room is more than adequate as a hotel room. There are a few positives to this hotel that I'd like to point out. -The hotel is right next to the Lincoln Tunnel, which makes it convenient for anyone driving into the City from Jersey. However, it is a good 10 minute walk to the heart of Times Square and the subway. -I loved the rooftop lounge, which had beautiful views! Make sure you go there. -Free internet in all the rooms
4
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Nice room but... The good...the staff was great, very good restaurant recommendations! The room was nice, loved the hardwood floors, comfy beds, big bathroom, nice shower. Good breakfast delivered to your room, nice wine/cheese reception. Great location for historical sites, as well as for shopping, and Reading Market. The bad...during the night there were loud banging noises which woke us up. We could not figure out what it was, slamming doors, elevator, toilets flushing? Maybe it was just our room (309)?
4
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Avoid if you are over 35 This is a nightclub with a hotel attached. Really not suitable if you want some quiet downtime. Staff were great & tried to find us a quiet room - but after six different rooms it got quite tiresome. Sunday & Monday are pool party days - sooo loud it made having a quiet siesta in your pool facing room impossible (80+ degree heat in NYC - you need an afternoon siesta!). You just could't relax in the hotel which is a major failing. The hotel is super sleek & sexy in an industrial chic kind of way - but it's not for the over 35s.
1
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Never again AppleCore Hotels We were in NY for our Honeymoon. It was the last station for a three weeks trip. But unfortunatley already at our arrival was a mess. I called from the airport in Las Vegas to inform the hotel of a late arrival. When we finally arrived at the hotel we were transfered to another hotel down the street at 1:30a.m. There we had a smaller room which was at least clean but for the same price which was totally inadequate. Next morning we wanted to check out but first stuck in the elevator. Then we had to carry all our luggage back to the hotel @ Times Sqare. Our room was ready but smelled badly. As it was not possible to open the window we turned air condition on but that also couldn't improve the air quality. The aisle was also smelling badly like there would be untreated mold somewhere but I thought next day they will fix it. But I had to remind them two days later before something happened. Also the advises from the front desk were more bad than helpful and cost me a lot of money. The reaction from the Hotel: Sorry but we cannot do anything. You get 5% next time. There will definitely be no next time. I can just summarize that the hotel might be cheap for NY but I strongly recommend spend a few more Dollars and take another one. This is NOT worth your money.
1
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A Seattle secret Surprising find. Older boutique hotel but updated and well maintained. Good attention to detail in furnishings and room amenities. Like many older hotels, pipes can be noisy but room was generally quiet (another surprise). Seemed to be a number of regular business guests who raved about the place to us. Staff was very personable and attentive (especially during the included lobby wine tasting). Within walking distance to major downtown business and tourist sites. Parking is expensive($39/night) but that seems to be usual for downtown Seattle. Try the restaurant (Tulio) for breakfast or dinner, another surprise.
4
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Something was cheap We didn't reserve any motel in San Antonio in advance, so we used HotelCoupons to have one as we walked in. The rate was cheap and room was well maintained. However, it's close to I-10. If you are sensitive to noise, you should ask a room away from highway. Everything was as advertised. However, the Wi-Fi was slow. The breakfast had only coffee, orange juice, muffins, and sweet rolls. The bath towels were thin and rough.
3
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Avoid the Greenwich Inn at all costs This was the worst hotel I've ever stayed in. No where do they indicate there is no air conditioning in any room. Just imagine coming back to your room around 3pm for a little nap, opening the door, and feeling the burst of stenchy heat hitting you in the face. Not to worry, you just turn on the crappy, disgusting little fan they have in the room for you. Sure, the nights are nice and cool, even in the spring and summer, well good luck sleeping. This "hotel" is at the corner of Stiner and Greenwich which has LOUD, busy traffic all night. Impossible to sleep. The beds are horrible, sunk and worn. I pulled the night stand out a bit to look for a power outlet, YUCK! Nasty, NASTY! A dead bug, unidentifiable. And someone's old toothbrush. Oh, and don't bother driving a car to this hotel. You'll never find a parking spot. Sure, they claim to have free parking, all of about 5 spots. This "hotel" was the disappointment of my entire trip to San Francisco. Yes, I was on a tight budget and I did need to be near the Warf for a triathlon event, but no one should be subjected to a dump like the Greenwhich Inn. I wouldn't recommend this place to my worst enemy.
1
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Location!! This is such a great little hotel. We stayed here for four nights as part of our honeymoon. After check in, which was quick and hassle free, we arrived to the room to find a card saying congratulations on our honeymoon, and a free bottle of champagne and chocolates. Now, the rooms are small, but i knew that already from other reviews on Tripadvisor. The decor is just lovely, bright modern colours and modern furniture mixed with the old style of the building. We were on the 9th floor, and had a room that overlooked a roof of another building. This wasn't a problem however, as it made the room quiet, even at night with both the windows open we still couldn't hear any street noise. I found the beds to be a little uncomfortable, a bit to firm for my liking, plus i am used to sleeping in a King bed, this was a queen.There is a large flat screen television in the room. No coffee machine or bar fridge. However, in the lobby there is free help your self coffee and cookies, plus chilled water. It wasn't particularly warm when we visited, but i noted that in terms of cooling they only have a ceiling fan and the windows which open. It wasnt an issue for us though during our stay. The concierge was fantastic, outlining everything on our map that we should see and how to get there. We bought a three day muni pass for $21 which gets you access on all the cable car and other buses that run. San Francisco is a fairly easy city to navigate, the public transport is pretty good. There is a bit of wait for the cable cars however, and sometimes they get so full they just go straight past. The location is great, right in the action. Its a shame there are so many homeless people, it started to become a real turn off that you couldn't walk anywhere without someone asking you for money. I would totally stay here again.
5
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A good surprise A business travel brought me here. The stay was perfect. All the staff was very polite. The rooms are silent and cozy. The atmosphere is very relaxed. A nice lavender aroma welcomes you every time you walk into the lobby. If you want to try a different hotel experience, you must try the Farmer's Daughter. Also, a perfect location. You can walk to the Grove, the Lacma and the Farmer's Market, where you can have excellent food for less than 10 bucks.
5
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Not up to Marriott Standards My wife and I spent three nights at the Fairfield Inn Airport, Jacksonville, FL last weekend. I had contacted Marriott Rewards in advance because I wanted to use a certificate for part of our stay. The Rewards staffer said the certificate would be available when I checked in. Needless to say, there was a glitch and the hotel staff did not know whom to call to research the issue, asking me point blank, "Who do you want me to call?" It was only down hill from there. We did not get room service the next day and both our room keys routinely would not work. I later learned that the property was about to be sold and the new managers planned staffing changes. The manager was very apologetic and comped our stay. I'm a Gold Rewards members and I'm accustomed to a certain level of service when I stay at a Marriott, no matter what level of property. While the property was generally clean and functional, I was very disappointed in the overall service. The manager did come across with a "can-do" attitude and promised improvements. I truly hope so, but they have a long way to go.
2
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Quiet, Classy, Close to Everything One of the best all around lodging experiences I have ever had. We stayed here for five nights and we could easily have stayed a month. The Steinhart balances apartment-style living with hotel convenience at a very affordable rate. Our suite of rooms at the back of this venerable building on the 4th floor was quiet, stylish, and spotlessly clean. We had four large rooms, including full kitchen, dining room, living room and bath. This all for about $200. per night. Although the hotel does not have a cafe, room service or other conventional amenities, the immediate neighborhood offers these services in abundance. Turn right and there's a well stocked market; turn left and find Cup a Joe, a wonderful urban coffee shop/cafe. The location boasts easy access to tourist enclaves like Union Square and authentic residential settings like Pacific Heights, or you can trek through the panhandlers of the Tenderloin to SOMA. Rent a car around the corner at Hertz for $40.00 per day, all in. The kitchen had everything we needed although we mercifully ate most meals out. Wireless was free and though the two large flat screens are not high def, they have tons of offerings. The wire cage elevator is fun and there are two set of stairs that anchor the wide, pleasant central hallway. Maid service is once a week, but the suite was well stocked and we'd rather have the privacy.
5
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Excellent Hotel My husband and I stayed at this hotel for a business conference. I must say this is the best hotel experience I have had. Far exceeded my expectations. The hotel staff was friendly, energetic, helpful. We used the shuttle service to get to and from the airport, clean van, courteous, friendly driver. They recommended a great restaurant for dinner. The restaurant in the hotel was wonderful too. Great breakfast and lunch (we didn't have dinner there but I'm sure it is good). The restaurant staff was very attentative. Our room was quiet, up to date, clean and comfortable. I would definitely stay here again.
5
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Typical Business Hotel at the Airport I stayed at the Logan Airport Hilton in June 2012 after arriving with a late night flight from Paris. The location was very convenient as I could just push my luggage cart all the way from the airport into the hotel (and I actually kept it in my room for the next day as I had a lot of luggage). It was a bit of a walk but it was nice after a long flight. The Logan Airport Hilton is a typical, somewhat dated, business hotel. The rooms are nice and spacious and I was lucky enough to have a quite nice view over the Boston skyline. The price was USD 230 which is ok given the location. I also got a free voucher for wireless Internet without any justification. This was nice as I had expected to have to pay for Internet access. The biggest disappointment was the breakfast buffet. The selection was quite limited and the scrambled eggs completely overdone. I would suggest ordering a la carte or grabbing something in the coffee shop in the lobby.
3
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Good location for a visit to DC We visited Washington DC for the July 4th holiday and had a good stay at the hotel. The staff were very helpful in orienting us to the local restaurants and sights. The hotel was full of guests due both to the holiday and the power outage in the area, but the hotel was able to handle the large number of guests with ease. Our suite was comfortable, but some of the furniture was a bit worn and should be replaced. We agreed that we would stay at the hotel again as the location is close and within walking distance(at least for us) to the National Mall and museums. There are also a number of good local restaurants within walking distance of the hotel.
4
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Great for the budget Not bad... Friendly staff... Im used to vacationing in fine resorts and hotels, so I may not be the right eprson to rate this place. We stayed here since our friends recommended it, and we wanted to make this a low-cost outdoors vacation. We were staying the night and passing through to Sedona and Grand Canyon, so we decided to keep it with the theme of vacationing o a dime. It's pretty clean for an older hotel. Be sure to ask for nonsmoking if you prefer nonsmoking otherwise you may get stuck with a smoking room, and it's really smelly to me since I'm a nonsmoker but they try their best to maintain it. For a quick one night stay and traveling on a dime it's better than Travel Lodge! If you're on a budget... This is it!
3
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Good Service/Fair Accomodations The staff provide exceptional service including the food provided for breakfast. The facility is in need of work. Wear is obvious in the room including the bath. The rooms need to be completely remodeled with the old items removed instead of painted and patched. The HVAC unit was extremely loud and cut on and off constantly and needed to be replaced badly. The hallways were loud with people roaming up and down talking on cell phones and slamming doors. Put the service staff in a new facility and it would be an outstanding place to stay.
3
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Should not be Called a Hotel I arrived to LAX airport at 12am, I have booked this hotel on expedia it was on sale for $89 when I got therei find this is in noway a hotel its more of a motel but what really got me was the smell of the room was old and damp. service was good the breakfast was OK and the service was good.
1
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Save your money... Our room was not ready at check-in. Inexcusable. Unacceptable. Inept. Nice hotel, but really who spends much time in the room. Everything was clean, as it should be. But upon check-in, we were told our room wasn't ready. It was 4:30. I booked 2 months in advanced. The normal checkout is Noon. We were told to wait in the bar and enjoy a free drink. Um..Really... Well, the bar was overcrowded with other people holding the same free drink tickets. I was pissed and my pregnant wife wasn't in the mood to stand in a tiny, dark bar. I complained, and "oh...wait, we have a room ready for you sir". Yeah, right...Fastforward Late night hunger pains set in so we order a 6" chicken quesadilla. Total cost: $28 bucks. Nice! Thank you. Being in the food industry, I figured the total ingredient and labor cost at 2 dollars. I just love being a Hilton member. Other complaints, 53 bucks for valet. Not the standard 45, 50, but 53. Thanks again! Room doors slam shut. So expect a wake up when guests come and go.
3
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Great value in down town San Francisco I was a bit worried when I booked this hotel after reading the other reviews. I just needed a centrally located hotel near the Hilton for a conference, and didn't want to pay $300 a night for a room I would only be sleeping in. When I arrived at the hotel I was very impressed by its location, a block from where I needed to be, and opposite a theatre. The front desk staff where very friendly, and as my luggage hadn't made it over with me they suggested a couple of local options for buying some essentials. The room was clean and tidy, a little aged, but I would classify it as charming and quaint. The bed was comfortable, the TV worked well, and it had a decent size bathroom and closet. It didn't have air conditioning, but did have opening windows, and San Francisco is not exactly warm in October, so it wasn't an issue. Everything I needed was within walking distance, fast food for late night cravings after a 16 hour flight, decent restaurants on the other side, drug store, and decent shops a few blocks away. If you are after 5 star opulence, then pay the $350 a night down the road. If you need a clean functional room near the centre of town, this is perfect.
4
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Spacious Suite I booked a one-bedroom suite at the Affinia during their January sale. By prepaying for a March trip, I got much more than I bargained for in a New York City hotel. I took my grandson over his spring break. He opted for the sofa bed with his own TV so that he could stay up late undisturbed. I was happy in the bedroom with a very comfortable bed and multiple pillows. The standard size bathroom was in the bedroom. There is a closet in the bedroom and in the living room. In addition to the sofa bed, there are two guest chairs, a desk, and a table for four. The kitchen is a separate room with below counter microwave and refrigerator, which we stocked for breakfast and leftovers from two dinners. This saved money on our restaurant budget. Coming from a home in the quiet suburbs, the only negative was some kind of construction noise one night, and the church bells ringing at 7 AM on the weekend. They also did not deliver the bathrobes we had requested online and again in person. We attended a Knicks game and really appreciated the convenience of being across the street from Madison Square Garden. I would definitely go back to the Affinia the next time I'm in New York.
4
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Lowlife Rap Atmosphere Don't go here.I was also there for Mets game. The previous writer was too nice. This place has lowlife gansta rap parties all weekend. The music is so loud you can't hear yourself think. Their was alot of skelly people from the local areas strutting around the pool making the paying guests feel uncomfortable. They also take up all the lounge chairs so its almost impossible to sit by the pool. With all these suspicious characters roaming around the hotel and no noticeable security, it made me feel very uncomfortable to leave the hotel. Its a shame the management has promoted this type of atmosphere because this place could be nice. The rooms are clean enough but its tough to relax in that environment. Theres also absolutely nothing in the surrounding area but a McDonalds that is open 24 hours. Think about it.
2
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My dream came true at Inn at the Market I've always wanted to stay at this hotel due to being right next to Pike's Market (one of my favorite places in Seattle.) I received an upgrade from a street view to a sea view. Wow, what a view! It was a beautiful, well furnished, clean and convenient room. The bathroom was enormous and had every item you might need for your convenience. The young ladies that did housecleaning were so thorough and courteous! The young men who helped us with our bags were not only extra helpful in their regular job, but also to my guests who needed to park their car for a short visit. I did have a best friend of over 50 years come in & stay over the last night so we could go on a cruise the next morning. One of the young men previously mentioned helped find transportation to our ship dock that would hold our two walkers. I would come back to this hotel in a heartbeat and want to stay a week! I wish I could afford it!
5
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Nice Respite in the City Other reviewers share our experience - excellent friendly staff - Tawny is outstanding - and the decor is interesting and not your typical corporate hotel. Rooms are well-appointed, with comfortable amenities, but not big. Central to most things in downtown SF - it feels good to enter after a busy day of meetings or touristing!
5
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You Have Much Better Hotel Options in Downtown Houston Stayed at this "first class" hotel and to be honest with you it's not even close to being one. Front desk service is poor, the beds are terrible, the TV channels are sparse, the restaurants in the hotel are average at best (but at first class prices). One morning the valet wouldn't pick up the phone to take my car out of parking. They said you have to come down. It took me 30 minutes to get the car. And this is a hotel for business? And they charge $27 per night for valet? Oh, and by the way, the internet is $12 per night and it's is very, very slow. What a joke of a hotel.
2
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Perfect Hotel to Visit Boston. Especially perfect for Boston Marathon Perfect stay on all accounts. Perfect Boston location, especially for the Boston Marathon weekend. Hotel is one short block from the Green Line subway and makes for easy access all around town and the airport. Hotel Staff was incredible. Gave me a late checkout after the race to shower up and make it to the airport, along with an early checkin when we arrived extra early. My next trip to Boston I will be staying at the Taj
5
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Real History down town Great little gem in down town Chicago walking distance to every thing, wonderful staff recently updated, it has the charm of an old landmark hotel not a resort, but everything one would most likely need. A refreshing change from cookie cutter chains, with great Chicago history and flavor at a good price.
4
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Second Review--I'm dropping the Waldorf's rating The Waldorf is the perfect place to stay when the Parade ends and the Holiday Season officially begins. For someone searching for a slice of American nostalgia nothing says Season’s Greetings more than the Rockettes annual Holiday Show, strolling down 5th Avenue, grabbing a bag of chestnuts just roasted by an open fire, or taking a carriage ride through Central Park. The location of the Waldorf is perfect for all things holiday. Walking at a normal pace will get you to St. Patrick’s Cathedral in 2 minutes, Saks 5th Avenue in 3 minutes and Rockefeller Center in 4 minutes. 10 minutes and you will be at FAO Swartz, the Apple Cube or Central Park. This is my second year at the Waldorf at Thanksgiving. Last year I stayed in a one-bedroom suite in the Waldorf Towers. The room was wonderful. It was exactly what I thought a NYC hotel suite should be. (Review posted 12-30-11) This year I stayed at the Waldorf Astoria-Park Avenue. I was in Room 1627. This is a Luxury Corner Room with a balcony (yes a balcony) that overlooked the corner of Park and 50th Avenue. As a note, a balcony is a wonderful idea on paper but a ridiculous idea in NYC in last week of November. No matter how nice the weather is…you will freeze. A balcony is unprotected and any wind is relentless. Do not pay for this upgrade. It sounds romantic but it is, in fact, stupid. There are two things that made this room a good value: The first is the bathroom. It doesn’t have a tub…which I think is a plus. I find it more pleasant to step in and out of a shower than a tub. I also find a shower floor less slick than a tub floor. And a stand-alone shower rarely has an awful germ-infested shower curtain that you fight with during your entire shower. The bathroom is large but not too large. It can easily accommodate two people at the same time and has plenty of shelf space for your items. Our bathroom was on the building side not the hall side of the hotel. This gave us another window in the room. The second thing which makes this room a good value is the walk-in closet. The walk-in closet is the size of most hotel bathrooms. Not only can you hang all your clothes, store your luggage and still use it as a dressing room…if you have a child under the age of 12 and want to be creative… …store your luggage somewhere else and use the walk-in closet as an extra bedroom. The hotel will provide a cot. Tell the child they are “hotel camping.” (If the child complains--threaten to put them in the bathroom…the cot will fit in there, also.) Now for the bad news about this room: The balcony was sealed off so we couldn’t use it even if we wanted. Next, when we booked the room we booked it based on the following description: "Spacious and richly appointed, our Luxury Rooms feature a living area with sofa and chair in a traditional decor..." "... provides 370-400 sq. ft. of space." The actual bedroom (sans bathroom and dressing room) was smaller than most hotel bedrooms I’ve been in. It had one small chair, a tiny desk, an armoire (with the television on it), two very small end tables (with no drawers), and a desk chair. If there was a living area with a chair and sofa both were invisible. But, I’m glad we didn’t have this amenity. The room was so small that neither of us could walk in the same area at the same time. I fear more furniture would have put us outside on the balcony in the cold November air. If I had to estimate the square feet of the bedroom, meaning the actual room where the bed is located in Room 1627, I would estimate it is probably less than 185 square feet. I think it would be interesting if the hotel took a measurement of the room and let me know how close I am. I also need to address another issue about the hotel. Last year I complained about our housekeeper. I said that I wasn’t going to let her poor performance stop me from giving the hotel a five-star rating. I didn’t think it was fair to punish the hotel for one employee’s action. Sometimes you get a bad employee. It happens. But, doggone if it didn’t happen again. I have discussed this with the manager and I hope the situation gets resolved. As is my policy, I did not allow the hotel to compensate me for “stress” or “hardship” or anything else. They offered and I declined. I tell you this so readers are clear that my intention is not to slam the hotel but to give an honest review. The day of Thanksgiving we did not depart our room until 1:30 pm or 1:45 pm. As we left our room we walked by three housekeepers who were in foul moods. We thought they were in a foul mood because they had to work the day after Thanksgiving and could not attend the sales. (This would put me in a foul mood.) We knew they were annoyed because we could hear them talking and the tone of voice indicated obvious irritation. Around 1:30 am, as we were getting ready for bed, my partner asked for the time. I looked at the hotel clock and noticed that the alarm had been set for 7:00 am. We know that we didn’t set the alarm on the clock. How do we know this? Because we checked the alarm Thanksgiving evening before we went to sleep. Why did we check the alarm that evening? Because we didn’t want to be woken up. Was the alarm set? No. Which is why we did not wake up until noon. And why we did not leave our room until 1:30 pm. It would be easy to say that the housekeeper accidently hit our alarm and turned it on but that is unlikely. How do I know this? Because the alarm on Thanksgiving morning had been set for 9:00 am. I know this because I made a comment about it when I made sure the alarm was turned off that evening. This means someone took the time to set the alarm clock for 7:00 am. So who set the alarm clock? To the best of my knowledge, the only people in our room were the housekeeping staff. Last year our housekeeper was unusually annoyed with the hours we kept. When we remembered how annoyed the housekeeping staff was when we left our room the mysteriously set alarm clock made sense. I discussed this with the housekeeping manager and explained that he has a systemic problem with his staff. Although the hotel advertises 24-hour housekeeping it appears that the staff is not aware of this. Their level of stress when you do not vacate your room by a certain time is abnormal for a hotel that advertises 24-hour housekeeping service. He explained that the staff will clean your room anytime you want IF you let them know. It appears what I have been doing wrong is not telling anyone that we are late risers and do not require housekeeping until after 2:00 pm. Had we known that we needed to call housekeeping we would have done this and spared the staff two years’ of stress. So, if you are planning to stay at this hotel and you plan to get a late start please call housekeeping and let them know. They will be happy to accommodate your schedule. The sophomoric stunt that housekeeping pulled on us was out of line but whatever is causing the staff that much stress needs to be resolved. An unhappy staff will always take it out on customers. Which is why I’m going to ding the Waldorf on housekeeping this time. When a customer has the same issue two times in two years with the same hotel it’s a management issue.
3
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Great location, crowded, no wifi or very clean The hotel is located on Market Street and is in a very central location next to Reading Terminal. Valet, doorman were very nice and super swift in helping with taxi and bringing in luggage. Was there for business, hotel was very crowded and lobby bar was booked for private event. Room was dirty, bathroom floor had not been mopped in a very long time, debris behind toilet was disgusting. Room service was great, breakfast was cooked to order and arrived on time. NO wifi in rooms, wifi in lobby, where you'll find many other's trying to connect.
3
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Two visits in 2.3 weeks one fair and one terrible! The first night was when we arrived from the airport. There was a fair amount noise but good beds and a fairly good breakfast. Nearly three weeks later we came back ready to fly out the following morning. The toilet ran all night (they offered to switch rooms but we were too tired to move all our luggage. In the middle of the night someone above us was throwing shoes on the floor. Breakfast the next day was pathetic - almost no cereal, etc. Not really worth the cheap cost.
2
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Not Understanding and Accomodating I came here for a few days for a business conference that was in the hotel. I had originally made the reservation for Thurs - Sunday (departure day), however, when I had arrived at the hotel to check-in, I told the clerk that I would like to change my check-out to Saturday because there Hurricane Sandy was heading to my area and I would need to get home. He said he would make the change and when I went to check-out on Saturday at 11AM, I was told that the change was not made in the computer and I would still be charged for the 3rd night that I didn't stay. This is outrageous at how desparate they are for business. I told the clerk, he dropped the ball and due to the nasty weather, I still got charged. Additionally, when I checked in, I was not informed of how their elevators worked nor that I would be charged for internet usage. This place is definitely not a place I would go to again. Also, I had booked a waterfront view which I did not get.
1
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Beautiful Hotel, Excellent Location, Amazing Service We stayed at the Commonwealth for 3 nights in March for a wedding. Upon check-in, a very friendly employee offered us a champagne toast, and unexpectedly upgraded us to a Junior Suite. We overlooked Kenmore Square, and even though we were only the second floor, heard no street noise. The room itself was very large and very comfortable. I also tried out the fitness center which was small but very nice. Each machine has it's own tv and they provide earphones which was extremely thoughtful. I had taken the T (subway) to the hotel, and it's extremely close, actually on top of the subway. There is also 2 amazing restaurants and bars in the hotel. Both are delicious, reasonably priced, and were great atmospheres. The hotel is also walking distance to Newbury Street, a great street for shopping and lingering around. Highly recommend this hotel for a great location and great service.
5
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Location, Location, Location One of the major advantages is having an excellent location; you're withing walking distance of Times Square, 5th Avenue, Top of the Rock, Port Authority Bus Station (3 minutes away!) The staff was very pleasant and helpful, the rooms were a bit on the small side but comfortable enough. And it's not like you're going to be spending a lot of time on your room anyway, you're in New York! The complimentary breakfast was of good quality with sufficient choice of food, even for my vegetarian co-travellers. Some comments; - there are only 2 elevators for the entire thirty-something floors, and one of them was regularly blocked for use (by staff?), whilst the other one sometimes had problems to speed up so it would take ages to get to our floor (which was the 18th...) - you could clearly hear any loud neighbours, people walking through the hallways or stairs, elevators making bing-sounds all night long, etc. So bring earplugs - Good thing was that there was the possibility to store your luggage after check-out so you could make the most of your day exploring the cities. And the luggage was tagged and behind closed doors, so not like anyone going to take your laptop from you. - The staff in the entire hotel was friendly and helpful. I especially recommend Jamie for any questions you might have on places to go, things to do, restaurants to eat at. He's been very helpful for us and had a good insight into what travellers want when they have a very limited amount of time to spend in New York.
4
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Beautiful, clean hotel in City Center! Originally had choosen another place to stay but after reading reviews before our trip decided to switch. The Courtyard Marriott was beautiful and we got a good price on the room through Otel.com. It was right across the street from the City Hall building. Only couple downsides - the pool was very small compared to the pictures and the parking fee was ridiculous but we decided it would be worth paying the parking not to have to mess with finding somewhere to park and the hassel of paying everytime you take your car in and out. Was within walking distance to just about everything we wanted to see and do. Also, there was no continental breakfast included.
5
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Roof Leak - Fire Alarm went off at 4:00 am I stayed at the Comfort Suites Airport North in early May. Our smoke alarm went off at 4:00 am. Learned that it was caused by a roof leak. Water was dripping into the alarm and then through it. I was able to switch rooms in middle of the night. However, the charged me full price for the incident. They offered me 2000 Choice Rewards points for my inconvenience. Big wow!
2
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Over-rated It is a shame that a hotel will tout itself as being upper tier and being no better than a Days Inn. That is no slight to a Days Inn, I have stayed in many of them, just not at $300 a night. Where to start? Might as well start with the bathroom which is the size of my second bath at home. The tile grout was just nasty. You could tell that they tried to cover it up, but when you cover up dung, it is just dung with a paint job. The towel rack was barely hanging on the wall. Hair dryer was pitiful. Vanity was stained and just plain ugly and dated. When you look at the room you see things that were probably new 30 years ago. From broken outlets to very dated furniture and pictures. Of course the AC did not work very well. The controls were locked to where you can't even adjust the settings. Did not care for any person that worked there except for the manager who checked us out, she seem nice. The girl who checked us in told us we were on the 11th floor at first then tried to up-charge us to a high floor room, when we declined we were put on the 8th floor. You would not think this would be an issue to see over the trees, but guess what, the 8th floor is not really the 8th floor. The elevator showed that they skip floors. I paid for a park view, we got to see a few trees. Almost forgot, the bed was great, pillows not so much. There is only one benefit to this hotel, it is located very close to the Q, N, & R subway line which will take you to Times Square/42 nd street, which BTW is where I would recommend to everyone who is going for fun to stay.
1
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A fabulous stay due to excellent staff We recently stayed at the Talbott and have nothing but positive things to say. From being greeted at the curb by the head bellman, Darrell, to being take to our room By another bellman, Dwayne, who gave us a list of local restaurants for breakfast and shops for snacks, to the helpful women at the check-in desk, especially the always-smiling Raven, the staff were all amazing. We felt pampered and cared for the whole time. The room we were originally given was an upgrade for that which we'd reserved due to our stay being rather lengthy, but unfortunately it was a bit noisy given what a light sleeper I am. After two nights the staff willingly and easily moved us to another room that, while smaller, was still lovely and much quieter. The location of the hotel was excellent, only two blocks from the Magnificent Mile and only three from an L station. A quick trip gets you into the downtown loop. And being a small hotel on a quieter side street than the big hotels downtown is a plus as far as we were concerned. The neighborhood has many great restaurants, and the nearby shopping district is packed with stores. Overall a fabulous location and the superb staff make the Talbott a special place.
5
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You Can't Make a Silk Purse out of an Old Property This hotel has seen better days. I was in Austin in business and choosing this hotel was not wise. I had to change rooms several times before I could find one that one might describe as 'adequate.' The first smelled like mold and mildew. Another smelled strongly like smoke. The 3rd was OK. Staff seems helpful and breakfast was OK. But the hotel is old and in need of renovation and repair. I will not choose this hotel again.
2
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Get what you paid for + no sleep The main issue in regards to this Hotel is that across the road is a 24/7 mechanic, fixing cars at all hours. As our room faced the car garage, we spent many nights trying to fall asleep. The actual room was fine, with no issue in regards to cleanliness and though it's not flash. It was one of the cheaper places we found in New York at the time. Location wise I felt it was a good 20 minute walk from Times Square, and a bit exhausting when you come home in the evening from touristing all day. The other point worth mentioning is that breakfast was a nightmare in terms of the amount of guests, seats, one waffle maker and over choice. The other hotels we stayed in during our USA trip was much much better!
1
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Great hotel! I recently was in Denver for a conference which was held at this hotel. I must say that it gives Hilton a run for its money! I loved it. I travel frequently, and it is rare to find a hotel that I can give a 5 star rating. The room was well furnished, and clean. The amenities are nice. I ordered room service often, and every single meal was wonderful. The filet was cooked exactly as I requested, and the presentation was nice. Housekeeping was a plus here. Every meal (including those at my conference) was superb. They went above & beyond to please. I truly felt like a valued guest, and was called by my name each time I called downstairs. The hotel is conveniently located in downtown, with shopping within walking distance. My room was quiet and I never heard any noise from adjoining rooms.
5
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Excellent customer service Stayed at this hotel in celebration of my husband's milestone birthday! From the moment we checked in to the last night of our stay, everything was a 5 star experience. On our last night we stopped by the front desk and was greeted by the friendliest, nicest, outgoing clerk named Gentlejoy. Her name fits her personality! Our flight home the following day wasn't until 7:00 p.m. She granted us a late check out and when I told her it was my husband's birthday, she treated us to a drink at the bar! Doesn't get any better than this! Next time we won't wait 30 years to return to beautiful San Diego.
5
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Nice but not worth what you pay, needs updating The hotel 6 yrs ago was great but the people sucked... now the people are wonderful, kind and frindle, but the hotel is is need of rennovating. There were staines in the rooms, chips and marks in the paint, damage to walls and joints where the celing meets the wall and the bathrooms are dingy. There is no hot tub with the pool, but the pool is clean. We got yelled at for taking our drinks in the pool area. The bathroom in the front lobby is out of order and we just thought that for the money we paid it was not nice at all. There are no queen sized beds, just doubles, so if you have a child staying with you and want to sleep with your spouse, book a hotel that offers queen size like we are used to... we are going right back to the Rennaissance for the same price we get a much nicer, and more relaxing experience.
3
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