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Boutique hotel in a great Manhattan location
We almost missed this small hotel upon arrival, but don't let the size mislead you... it has so much to offer. The library theme is evident everywhere, from outside the hotel on the sidewalks to the wrappers on the chocolates in the room. I loved it! The staff was very friendly upon checking in, and personally greeted us (not just one person, multiple people). We let the concierge know ahead of time of some special requests, and he made magic happen... my husband and daughter couldn't figure out how our stay was so tailored to our vacation. Handpicked books were on the nightstand, and my special request was carried out beautifully. The junior suite was the perfect size for the three of us, and the high ceilings help to make the room feel even larger. I specifically liked the turn down service that included the next day's weather report, the tidying of our room each day, and the hospitality room (available at all hours from my experience and understanding). The hotel was clean and beautifully decorated. The bed was one of THE most comfortable hotel beds I've slept in. The location is perfect for catching the subway at Grand Central Terminal, and close to so much in the midtown area. We will most definitely stay here again.
| 5 | null |
For Business in Wall St. Area its a Good Choice
The Battery Park Ritz is in an odd area at the lower tip of Manhattan, and unless you have business in the Wall Street area, there is no reason to stay here. This is a solid hotel, but nothing special or "Ritz-like." This is reflected in the price, which is far lower than its counterpart on Central Park South.
| 4 | null |
cheapos on the dole
the accomodations are fair, but don't expect to make many friends here.
i completed an extended stay of several weeks in october/november. the place draws a decidedly mixed crowd, with many borderline and low-budget types. some here do kinda like to talk. to...you or um... whoever. loudly. a good percentage of the guests bring their kids here hoping to get by on the cheap. there are some unruly children, screeching, slamming doors and so on.
and the noise, the noise, the noise! be aware, the atrium can get quite rowdy at times. they do try to keep it quiet late at nite, though i was awoken late sat/early sun am by a room party somewhere nearby. later, around five am, all guests were roused by the fire alarm, forcing a full evacuation into a very cold nite. there is often a loud conversation right outside your door. a wedding in the atrium during my stay was the worst; heavy noise went on till well after midnite, including a drunken argument. my room had an adjoining room door, and when someone was talking (normal tone), i could hear them LIKE THEY WERE IN THE ROOM WITH ME. every word, footstep, etc. opposite side was the same story.
with the noise and other issues, note that there is a huge difference between normal and full occupancy here --- and it can be peaceful here --- just because it is pleasant the day you arrive, doesn't mean it will stay that way.
there is the usual ES setup, with all rooms opening up into the five story atrium type center. they have some sort of mud pond in the atrium, with two ducks. also another pond with scumwater. the free breakfast here is not bad, as you can get your omelette made to order if you don't mind waiting for it. otherwise the usual scrambled eggs. there is a free happy hour in the evening with domestic drafts, basic booze and pretzels. a guy named robin will come around and talk to you. front desk staff is very good. shower pressure is poor, cleanliness is fair. elevators are slow and crowded; you will spend a good deal of your time waiting for them. suites are large, bed is fine. there is a laundry room, however i did have a major problem with the equipment which left me with a filthy ball of detergent-soaked clothing and nowhere to wash it. huge mess!
location is out by the airport alongside other hotels, so rates are lower and you won't get hit too hard for parking (which can be iffy during high occupancy times). there is nowhere to walk to and absolutely nothing to see or even eat here, so you will definitely want a car. there is also a train station just a few blocks away and the ES will run you there in the shuttle if you ask. there are ten similar properties at this location. this seems a fair deal for the price, compared to downtown options.
| 2 | null |
Beware...Do not stay here!!
Never ever again. At checkin, front desk completely ignored me, no smile, very unwelcoming. I got to my room and man o man was it tiny. First thing I notice is thru the window the view of trash, trash and more trash. I then try to do some work but could not connect to the WiFi network. After 15 minutes of attempts, I call the front desk and the response I got was "Its because everyone is using the Wifi right now" Really? Are you kidding me? I decide to tether to my phone for the internet access. I leave the room to go eat and take my iPad to front desk....they tell me to call an 800 number so they can help me with the wifi issue. I call and told that I will get a call back...guess what ..no call back. I go eat, come back and the Wifi is working....but very very slow as if on dial up, so basically it can not be used. I deal with it and again tether to my phone. Go to sleep, wake up to take a shower and not surprising, there is no hot water in the shower......Never ever again!!!!!
| 1 | null |
A member of the reception staff was rude!
A nice hotel, in its simplicity, but:
1. I wish I'd known prior to my stay that there would be no breakfast as part of my package. Very inconvenient.
2. There was a lady at the reception desk who was often rude and dismissive.
3. The cleaning staff kept thinking we'd checked-out, and opening the door each morning!
4. Our door key/card stopped working 20 minutes before we were to collect our bags for check out!
| 3 | null |
Very Well Located
This hotel is a midtown gem. Great location, great service, great vibe. rooms are small, which is the norm for this area, but very well appointed. Nice amenities but bed was a kirks soft for my tastes. Staff was very friendly, welcoming and helpful, which is not the norm for this area. I will definitely return when my travels bring me back to NYC.
| 4 | null |
6 nights in the big apple
Nice big room and bed ,but no view ( had hoped for a view ,but we got a good price for our stay ).quiet no traffic noise .Bathroom good bath excellent .house keeping excellent
did not eat in hotel ,friendly deli out the back door .Would have been nice to get coffee in hotel in the am .All staff pleasant charged for wifi on a daily basis . Got charged for use of mini bar which we had not used but sorted right away. nice break excellent location.
go for dinner in the plaza food hall felt like a local
| 4 | null |
What a value! Will stay again!
Booked before an early flight that started our family vacation.
We had 2 rooms, they were spacious and very clean. Slept well, was quiet.
Didn't use the pool, but the area around the pool was pretty.
Breakfast did not start until 6 am, however they put some food and coffee out for travelers catching the 5:30 am shuttle to the airport. Shuttle was prompt and convenient.
Price was much better ($80-95) than the hotels next door( $150+)...Sheraton and HIlton Garden.
We were able to use the hotel parking for our vehicle for up to 2 weeks.
When we arrived from our trip, we called for pickup, and their shuttle van was there almost immediately and drove us to the back of the hotel where we left our car.
The front desk and the van drivers were so courteous.
Will certainly recommend to friends traveling to airport that this is a real gem!
| 5 | null |
Impressive
Excellent service and great value. The rooms are great we had a suite style room. Nice sitting area, kitchen, dining area along with a separate bedroom and huge restroom. Staff was very friendly and attentive to making sure expectations were met. Social gathering had an amazing spread and some evenings even include an outdoor barbecue. I'm a little skeptical of breakfasts at places like this but theirs was excellent. I have nothing but praise for this place and would stay at a Hyatt House again without any hesitation.
| 5 | null |
Loud, Dingy and just kind of Cheap
I booked the Sheraton City Center via Hotwire for a fairly cheap rate ($90 or so a night). We arrived at the hotel where we were given the option to self park in an underground garage for valet for $29 plus tax each night. Kind of pricey, but not terribly uncommon for downtown city hotels.
The hotel is on the older side, which again was fine. We were sent to our rooms up the 19th floor of the South Tower. The elevators were dinged up, as though someone had whacked the walls with a ball bat. Our room was large, but kind of grimy. The rugs were mangy, the windows were filthy and the rooms we *loud*. It's always alarming when there is a set of earplugs on your table with an apology note from the staff. Even on the 19th floor, we could easily here cars horns, sirens, loud conversations and the relentless construction across the street. Even worse, every door on our floor that opened and closed and every person talking in the halls could be heard as if they were laying beside you in bed. Not to mention that our refrigerator didn't work. As an added bonus, despite a "DO NOT DISTURB SIGN" on our door, the room cleaning staff knocked on our door on *three seperate occasion prior to 9 am*. This is just inexcusable.
I'm not the world's pickiest hotel person...far from it. If it's clean and quiet, then it's fine by me. But when a hotel is loud, dingy and the employees who treat you with low-grade hostility, it's not the type of place I would ever return to. It's hard to believe this hotel has the Sheraton logo attached to it, as it is certainly the worst of the bunch.
| 2 | null |
FILTHIEST RUN DOWN HOTEL I HAVE EVER SEEN
A large group of us booked rooms there. We went a night later than the rest of the people. On Friday night they texted us saying it was filthy and unhealthy to stay there. We wanted to give them the benefit of the doubt so I called and talked to Michelle. She assured me that the rooms were clean. Just old, but clean. So the next day we checked in. We go to the room assigned to us on the 5th floor. The bedspreads are so nasty that they are actually heavy to pick up. The bed skirt was torn and nasty. The sheets were nasty and stained. There was hair all over the pillow on one of the beds and on the other bed one of the pillows had smeared make-up all over it. I later found out from one of the other people in our group that they were taking a picture of the hair on the pillow in their room and a tiny bug ran across the pillow. and they were on the second floor. Some of the people were on the 4th floor as well. Come on, it can't be us when it is all the floors. Michelle has a good story, but when you go see for yourself, I promise you, that hotel should not be open. And for sure not advertised in connection with the Convention Center. Shame on whoever has allowed this place to stay in business in the shape it is in. something needs to be done about it because someone is eventually going to end up very sick or with bugs. Our group split up and went to about 6 other hotels and all of them were so nice and clean. Just letting you know that something needs to be done. Michelle was nice and gave us our money back as well as all the others, but that is beside the point. It is a health hazard.
| 1 | null |
Ok hotel
Stayed at the Bristol for a night and while it was a cool hotel in a cool spot in downtown. My disappointment came when I saw that a large group of teens were staying at the hotel too for some dance competition. Why on earth can hotel management use their heads and keep them all on the same floor. Of course they I was put on that floor and of course at 1:00am they were still running around. May better management prevail.
| 3 | null |
Downright Scary!
So I travel a lot, many times don't bother to write a review simply because the places I say at are just fine. Nothing exceptional, nothing horrible. The Historic Mayfair is SCARY!
I was traveling on business and needed to be close to Union Station to catch a very early train.
The lowdown:
This hotel is in a sketchy area, very dirty neighborhood with some kinda scary people around. The hotel from the outside looks like it's seen much better days. The building is somewhat dilapidated.
You can certainly tell that the lobby used to be nice... years ago. Since it's fallen into despair. The grand columns are dirty and cracked. The carpet dirty and worn. The chairs and couches... I wouldn't sit on, nasty. The front desk is a bit scary as well... you look past the staff member checking you in and see a bank of safes, all are broken (missing doors) or have drill holes in them from when they were forced opened by someone.
The staff member who checked me in was friendly enough. I asked her for an updated room, she said they were sold out of them and gave me a non updated room.
Stepping into the elevator was like, well, um, scary... have I said scary already? The elevator is tiny, dirty, old and in very bad condition. The doors close with a sound like something out of an elevator free fall thrill ride at a theme park. The speed of the elevator is variable, you feel it accelerate, then slow down, then accelerate again. Especially when it's going down. Which is well... scary.
I got a room on the 14th floor.
I get out of the elevator on my floor and the first thing to hit me is the smell. MILDEW mixed with smoke, mixed with OLD! Dirty walls, furniture that has been painted and painted and painted. Dirty carpet. Strange sounds.
My room:
More of the same, old, smelly, very dirty. Everything from the floors (so bad I wouldn't take off my shoes) to the walls which had what looked to be small blood stains (kind of like splatter). The bathroom hasn't seen a renovation in 40 years at least and likely hasn't been cleaned just as long. The drapes were all but disintegrating and partially ripped off the rod.
I had no choice... I'd leave but had to stay. Slept a top the covers in my clothes.
The next day, I had asked to have my room changed to a renovated room. I was told that they won't know what they have in inventory till 3pm. I waited. At 3pm I asked again and was told that the hotel was completely sold out. They couldn't do anything. UGHHHH!
Sidebar: I was there to do interviews for a position I'm hiring for. I interviewed people in the lobby all day, morning to evening.
So amid my interviews at about 4:30pm, an ear piercing sound (music I guess) blasted from the mezzanine level of the lobby. I'm in the middle of an interview. I went to the front desk to inquire about this and how long it would go on. I was told they were having an event and it would be going on for hours. GREAT!!!! I complained that I need to continue my business and that was the reason I chose the hotel to begin with. They gave me a suite to complete my interview.
PRO:
I was able to complete my interview in quiet.
CON:
1. They lied to me about the "sold out" hotel
2. The suite was not much better than my room.
After my interviews I went back to the front desk and basically chastised them for lying to be about being sold out. Demanded a renovated room. They gave it to me.
Renovated Rooms:
Better than the non-renovated rooms, but worse than a Motel 6.
About me:
I'm not a picky traveler, I've stayed at new and old properties, I didn't walk into this place expecting it to be great. But I didn't expect it to be THIS BAD.
Bottom line:
Do yourself a favor and stay away. Yes it's cheaper than others around, but not by much and the nasty just isn't worth the discount.
Cheers!
| 1 | null |
If Train Noise Does Not Bother You...
...you will be fine. This is an excellent facility EXCEPT for the pair of train tracks running both in front and behind the hotel. The restaurant served a very enjoyable and varied menu selection. The rooms were clean and well appointed with updated furniture and amenities. The front desk and the breakfast staffs were very helpful and friendly. If you are a light sleeper, however, be prepared to be awakened at least twice per night by the passing trains. There is a major thoroughfare crossing the tracks across the street from the front door, so the trains must sound the horns many times as they approach it...all night long.
| 3 | null |
Not a suite, but still a nice stay
We stayed here with a friend during a convention. Although it was nice that the room was divided in two for privacy, it did make the room seem rather small. The fridge was also very small. If you are looking for an actual suite I would suggest the Staybridge. I liked the fact that the bathroom was in two parts (a shower area and a toilet area), especially since the shower areaway big enough to fit a playpen for my daughter. However, it is a little weird that the toilet bathroom is right at the end of the bed. Now I know why in most hotels the bathroom area is far away from the bed!
All these small complaints aside, the hotel is very new and the hotel staff were super friendly.
| 4 | null |
Good trip, pluses and minuses
We chose this location based on those darn reviews! I also read the other site Yelp. Our daughter wanted to see Comic Con for the first time and we had never visited San Diego before. My husband was stationed here during his time in the Navy and we also visited the USS Midway. I must say the weather in San Diego was great! The downtown area was bustling with lots of visitors and nearly everywhere was booked up! This place appears to be renovated. Staff was energetic and lively. About 10 minutes walk from a huge center with a grocery store.
The only reason I give it a 3 star instead of higher is the price and what we got. Our room was definitely smaller for what we paid compared to other places we have stayed at. We are noise sensitive. Despite what they say, you CAN hear the airplanes taking off and the train that comes by at night???
| 3 | null |
Distinguished hotel ....a great experience
This hotel sets the standards for other hotels and show how a perfect hotel should be. Every thing is flawless from the friendly doorman to the express chick in, wonderful room with very comfortable bed and Excellent air condition. The concierge Lax is a very nice person to talk to. They are all very helpful. The room service is wonderful. I would definitely come back if in SF again
| 5 | null |
Excellent room and breakfast, convenient location
the hotel is located conveniently within a few blocks of the Smithsonian America Art Museum, Spy Museum, Verizon Center and shops and restaurants. The value is really great if you consider the size of the rooms, the cleanliness, the pool and amenities, the free wi-fi and the great breakfast buffet that has anything from eggs and meats to fruits, waffles and cereals. The staff just keep filling it up. The only think that is expensive is that they charge $34 a night to use their garage. Staying there over the weekend, we were able to find parking easily around with not much need to feed meters,
| 4 | null |
After multiple stays here, was subjected to deplorable treatment by hotel mgmt.
I had stayed 4 separate times in one month here-- yet was treated worse than a felon by the hotel staff and mgmt on my most recent visit. A simple situation was elevated to grossly inappropriate levels by the staff, when their own ineptitude was the main component of the problem.
Customer service here is practically non existent, beyond the smile and friendly chatter you will receive at check-in--- that is the end of any cordiality the staff is able to extend. Any sort of situation requiring actual service exposes them as lazy, incompetent and unprofessional.
| 1 | null |
Terrible serive, terrible rooms, terrible neighborhood, etc.
I got to the hotel a little after 11pm, the hotel had left out my reservation paperwork and room keys on the counter in the lobby(yes the front door was locked, but the others in the lobby had no problem letting people in through the locked door). I got to my room(non smoking) that smelled like smoke. The people above me were very loud and you can hear doors all the way down the hallway being slammed shut! The room was not what I would consider clean at all and the quality of bedding is very poor.
There is silverware, but only one spoon total! Plus it was not clean, along with all of the other silverware. I have stayed here one other time and had the same problems which were not really taken care of.
The police drive through the parking lot a couple times per night. This should make me feel safe, but it is religously not at random.... The outside of the hotel is deceiving, it does not look too bad until you get inside.
| 1 | null |
Beautiful Hotel, Great Price
I stayed at the madison hotel for 3 days in august 2012. The hotel was really beautiful with a lovely decor. The lobby is spacious with an adorable cafe/sitting area. The rooms were stylish and clean and the bathrooms were really nice and clean as well. The staff was really helpful, they gave us an upgrade and were there whenever they were needed. They have an excellent valet parking service (40 a night) and a chauffeur, who when available will drive you to your destination, though he wasn't there the first 2 days of our stay. The location of the hotel is perfect for sightseeing. It is a five minute walk to the metro station and a 10-15 minute metro ride to the smithsonian/mall where most of the museums are located and only a ten minute walk from the white house.
The only downside to the hotel would be the room size. We stayed in a luxury room with 2 queen beds and the room was definitely on the smaller side with not much room to maneuver and though we were supposed to have a better view than the deluxe room all we saw was an office building. If you care about extra space and a nice view I would make sure to book a terrace room or suite.
Overall the Hotel lobby, staff and location were all amazing and i would definitely stay there the next time I go to D.C.!
| 5 | null |
Nice location, small suites.
Drove all the way from mexico city to houston. We got to the hotel by 2:00 am, great check in and welcome despite the hour. The hotel is in a good position, close to many interesting spots for shopping, also close to the highway and downtown. Parking is free. We stayed in another Comfort Suites in Chicago, the price was very similar but the difference between them is huge. This room was much smaller, looked older and the bathroom was pretty average.
| 4 | null |
Awesome renovation, So nice
This hotel must have been very recently renovated. The outside looks like any other Red Roof inn, but when opening the door to the room, I was surprised to find it had a completely updated decor. There were new beds, dressers, a computer desk and rolling office chair, lighting, and wall hangings. It had a very tasteful, modern, youthful vibe. Unbelievable value for the money. The room was rather small, but it was stylish and it was probably my favorite hotel stay so far in 2012.
As an additional plus, the grounds are large enough where you can go for a nightly walk, and you can also walk about a block and find a McDonalds, sub shop, and chinese restaurant.
| 5 | null |
Good Value
We stayed here June 25th - 30th, 2012. Here's the good and the not so good:
Good:
Good value for the price
Rooms are nice size and beds are comfortable
Excellent front desk and maid service
Free happy hour drinks and appetizers
Great hot breakfast
Not so Good:
Found 2 large spiders in the bathroom. I didn't say anything after the first one, but when I found the second one a couple nights later, I reported it to the front desk. They immediately sent maintenance to spray the room. I appreciated the quick response. Thankfully, I didn't see any more after that.
Location is iffy. It's very convenient and right off a main interstate, but be careful.
That being said, the good outweighed the not so good. I'd stay there again....
| 4 | null |
Seen better days
This is so well located, it is a pity that it needs a big revamp. The lobby is ultra impressive and gives a promise of better things. I have stayed in many hotels with the Intercontinental badge, this has to be the most underserving. Rooms are big, decor is dated, but nothing worked in ours. The TV remote did not work, the bedside phone did not work. We panicked when running the bath and the fawcet would not close. So the housekeeping staff was kept busy running in and out of our rooms in the two nights we werre booked. Then the last day we washed in the basin because the fawcet was now stuck closed. Worse still there was a flushing sound next door every 5 minutes. Maybe our room was next to a laundry and it was operational all day. Oh and the beds were the most comfortable.
| 2 | null |
"Badsford Hotel"
The hotel was located close to Union Square but in a very weird area.
It was expensive and room was dirty and noisy. Staff was not friendly and breakfast was horrible. I would not recommend this hotel to anyone. I could see much better ones in the same area. My worst experience with hotels in California.
| 2 | null |
Do Not Spend A Weekend At This Hotel!!
We received an offer from the L'Efant Hotel to spend a nite from Saturday to Sunday for a good rate. I booked the room, and was shocked to find that there were barely ANY hotel staff working during the weekend. The concierge gets paid by restaurants that he recommends, so when we asked for a close place to eat, he said the nearest was in Chinatown, which is 2 miles away. Philips seafood, a great restaurant, was 2 BLOCKS away. There were over 30 nice restaurants that were recommended by Zagats that were within a 1/2 mile. When I questioned him, he said he would NEVER recommend Philips.
The parking was ABSURD!! But, they do not tell you that until the end, and our bill was 70% above what they quoted.
When we needed directions, the front desk was absolutely LOST, and when we had a question about the room, they became absulutely RUDE that we would have a question. This is a M-F hotel, and any weekend guests are just profit, and treated like garbage.
| 1 | null |
in the heart of medical center of San Antonio
This would be a great place to stay if you had someone who needed medical procedures done. There are tons of hospitals and doctor's clinics in the area plus it is close to other attractions. Be warned though, it is going through construction and renovation now. It was confusing at first because the entrance is now at the back of the hotel in a room that has a sliding glass door and hospitality desk added. The room was a good size and clean. The bathroom had plenty of counter space. There is a balcony with two chairs that looks over the pool area. Very relaxing. There is a microwave and a big screen TV in the room plus free WiFi. They have converted a meeting room to their dining room now offering both hot and cold selections for breakfast. Breakfast was not complimentary. The staff was very friendly. If you can tolerate the construction, this is a nice hotel close to any medical facilities. We took advantage of this for my husband's day surgery.
| 3 | null |
Modern and nice!
I only stayed in this hotel for few hours as I needed to transit a flight from Dallas Fort Worth Airport at 6am and I did not arrive this hotel until 11pm. There was free bus shuttle to take you from the airport to the hotel. The lobby was stylish and staff were very polite and friendly.
I was extremely tired and hungry when I arrived the hotel, luckily their room services was good and tasty and served up to 12am.
Although I had only few hours sleep, it was a very nice sleep indeed without noise pollution. The room I stayed was big, modern and comfortable.
I wish I could stay in this hotel longer!
| 4 | null |
Lots of Space
Our family of four adults stayed here in early May. What we liked was the suites provide ample room for spreading out, especially in the living room area. We had a good bit of luggage and other items with us, but didn't find ourselves tripping over anything due to lots of space. While we didn't cook any meals, the kitchen was also great for storing beverages, and being able to bring back leftovers. Best of all was the proximity to the metro station, which was just around the corner. And the decent price was an added bonus. We decided to return to DC next year around the same time and wanted to stay here again, but unfortunately found their prices will be going up a hundred dollars per night. Shoot! :(
| 3 | null |
Really Poor Service
The hotel certainly has an certain art deco charm, and I have to say the rooms, although small (it is New York after all), are probably slightly larger than the average New York postage stamp size I have seen elsewhere. However, the service we received there was embarrassingly bad. After the first night of sleeping on pillows so soft that your face falls right through them, I called the next morning to see if it would be possible to get any other pillows for our room. Yes, they would bring us some foam pillows - thank you very much. Later that day (3pm) when we returned to the room there were no new pillows so I asked again, and again they politely told me - no problem, we will deliver them to your room. When we returned to the room after dinner and they still weren't there I called again, and they apologized and said they would deliver them now (11pm). They didn't. They were very polite each time I called (5 times total), but never once did they actually do what they said they would. One of the people I spoke to said she would inform the manager of the poor service I received, and again apologized. I never heard back from the manager.
The pillows weren't really that important and if they had told me that they didn't have any other pillows I don't think I would have cared. But they kept telling me that they would provide the service, and constantly failed to do so. I was embarrassed to mention it again frankly - and didn't say anything at check out. They don't seem to care enough about their guests, so I will not be staying here again.
| 2 | null |
Sub-par. Should't be a Wyndham.
Downing the Wyndham name. This one is old, outside entrance to rooms. There are so many rooms that we think that they're just out for volume. Upkeep needed, reno needed. Beds are ok, but not like other nicer Wyndhams that we've stayed in. The lobby is pretty, but WHO STAYS IN THE LOBBY. PLUS THEY CHARGE FOR COFFEE IN THE LOBBY, what's with that??? The small pool can't accommodate the many people that these 3 large buildings contain. Don't spend your hard earned money here. The on-site restaurant Du-Pars (sp?) was delicious, if a bit pricey. Their freshly squeezed OJ and crab benedict was yummy.
| 2 | null |
STOP! Enjoy your stay in NY - do NOT stay here!!!
Background:
On our Honeymoon
From Perth Australia
I would like to begin by stating that we did give the Hotel the opportunity to rectify our disappointing experience but sadly they didn’t provide any solutions or even offer a simple apology.
In fact, while we were checking out - they asked us how we enjoyed our stay - we then proceeded to remind them of our disappointing experience along with examples of the poor communication and the well below average assistance from the Hotel staff.
At that point we were told that WE were wrong and the Hotel staff would not acted in that particular way OR advised us in that manner...
As always, there is a long and short story - i will attempt to deliver the sort story (for my own sanity).
Location:
It’s not an overly bad location. Not really “Times Square, SOUTH” as they call it but about a
10-15min walk to “Times Square”. The location could get a little rough at night, as it’s surrounded by one or two strip clubs/peep shows. Overall the location isn’t too bad and didn’t form any part of our poor overall rating of this Hotel
Rooms:
Small! Even being in NY these rooms are small. Couldn’t even place two “check-in” bags on the floor. The shower/toilet combination is the smallest i have ever seen. That said, the shower size isn’t a problem unless you want to turn around at any point.
We had requested a view as we were told they had rooms available with decent views of the city. We received a view of a brick wall/lane way.
In our room there we no real curtains. The only window coverings were white lace and see through that in no way blocked out lights or sun.
We did inquire with reception if there were any rooms in the Hotel that had block out curtains etc but were told no and then advised to hang up towels and use clothes hangers to try and block out the morning sun or night lights.
On more than one occasion after a long day exploring the city (by the way is everything you imagine and more) my wife and i return to a room that has yet to be made up/cleaned. In fact, two days in a row we left the room at 8am and returned around 5pm with the room still been unattended to. We were then the ones who had to contact reception to request housekeeping service. Unacceptable! Twice!!
Out side of the rooms you will find the Hotel lift. Take the stairs unless you are happy to wait... and wait... It’s 2012 how can these lifts be this slow.
Once your lift arrives, take it down to the complementary breakfast area. Overall the breakfast isn’t too bad but the day we went for breakfast they had no bacon. Now not the end of the world but one would have thought that bacon is somewhat of a fundamental.
Finally, the most disappointing element was that not one staff member took any responsibility for our experience.
I’m sure the Hotel will most likely reply with some generic customer service response but i’m really not sure what they could say or do to right these wrongs.
Not happy!!!
| 2 | null |
excellent stay
Stay here for 4 nights.Everything was excellent. Friendly staff. Free high speed internet. I mean, really high speed. Room was not spacious, but enough for us (2 adults and 2 kids). Room was clean, Breakfast was great. They have decaf coffee too. Good for those who only can drink decaf. There was free coffee and tea to go for those who doesn't have time for breakfast. Within walking distance to Hollywood walk of fame and Metro station. Self laundy machine open from 6am-10pm. So you can do your laundry before you start your day. But there is only one washer and one dryer. Overall, we are happy with this hotel.
| 5 | null |
Good Location, Older Building
Good Location, right in the heart of downtown shopping district and not too far from waterfront. The building is dated and the rooms are small. It is not up the usual standards of what I expect from SPG. No club lounge which was very disappointing.
| 3 | null |
Worst Hotel Experience I have ever had
I do not even know where to begin to go on about the problems I have had with this hotel. 1. The first room I was in had grass stains and urine stains on the sheets. We were moved to another room after the manager looked at the sheets and right away was shocked and offered us a suit. 2. We called the front desk for extra towels and they never came. 3. We called the maid manager to get new sheets before we had our room moved and were told she would be right up and she never came. 4. There was yellow sheets in our second room but we decided to not make any more fuss. 5. We then had a maid come into our room without knocking and turned on the lights. We told her to come back later and she did not even appologize and walked out and shut the door. 6. They were nice enough to take off all chargers on the hotel (they said), and we went to the crowne plaza down the road ($70 more per night but WELLLLLL worth $300 more). 7. I had called back five days later because my card was charged for 2 nights (we had only stayed one and the one night was reversed). I spoke to a lady on the phone by the name of Jackie Ilbersonso that night and she raised her voice, hung up multiple times on me, interrupted me multiple times and was in no way understanding or in no way tried to solve the situation. This hotel had no positive qualities at all. The hallways were absolutly gross, they looked like a jail cell. The doors were barley made of metal, they were very thin/light doors. The service/people who work there/rooms were horrific and if it were possible I would personally pay every person $70 more per night to not stay here and to stay at the Crowne Plaza down the road. WORST HOTEL EXPERIENCE I HAVE EVER HAD BY FAR DOOOOO NOTTTT STAYYYYY HERE.
| 1 | null |
Surprisingly good!
Due to an unpleasant experience in the Monarch Hotel, we decided to check out and find another place. We passed by Motel 6 and they have a reasonable price of $150 per night for 2 double beds. The staff is friendly and even upgraded us to 2 big king size room for FREE as their 2 double beds is full. The room is clean and big. Nothing to complain with this price and good service.
| 4 | null |
this hotel can do much better with improvements.
If you are a light sleeper, do not choose to stay here. I booked for two nights and let me tell you I didn't sleep at all! I tried, but being on the 4th floor where their restaurant was located was awful. I heard footsteps through out the night, trash cans being dragged out, people talking, showers running, airplanes landing (since it was very close to SD airport), and drills going off (building next door was being renovated). The service at the hotel was good, front of the building and lobby was nice, and their Glass door restaurant was cute with a nice view of the harbor from afar. I wished they took more time in improving the decor when you walk out of the elevator to your room since it felt and looked like a motel after (I suggest more plants and flowers). Also, they should replace their toilet seat since it was worn out obviously and they had an old school ac/heater that stuck out of the wall that was all dusty. Turning the ac/heater on made me feel like I just had dust blew all over me at night while sleeping since it was directed right onto the bed.
| 2 | null |
You Get What You Pay For
You would think from looking at the outside, that this would be a pretty good place to stay. However, we found it to be the worst place we have ever stayed, and we stayed for two days. The good thing about this hotel were the beds, which were very comfortable. Comfy beds are important, so this was great. The other good thing was the shower. It was a walk-in show that was much bigger than it looks in the pictures since it went a foot or so to the right of the door. The shower pressure was enormous, and reminded me of the good showers we had before the water-saver nuts came out of hiding. Wow, that was good showers we had. Now, the rest is all bad. First, the TV was not a flat screen as shown in their professional pictures, but an old CRT one. There wasn't a remote control. They had a sign that said call if there was anything that wasn't good about our stay. I called, and very quickly they brought up a remote control. It didn't work. I called again and told them it didn't work, but to forget it because we would just get up and change the channel and cut if off. The next morning we tried to make coffee. We found the "coffee maker" was composed of different parts from different coffee makers. The basket did not fit. Down we went for their downstairs coffee only to find out we were 10 minutes too early, and no coffee yet! Back in the room we rigged the "coffee maker" to make the basket fit sideways, but the carafe was an inch below the auto-shut off device on the basket. I had to hold the carafe up to press the device to get it to dispense the coffee. We reported it, and they said they would bring us another coffee maker, but they never did. That night, there wasn't any hot water with which to shower, but the following morning the hot water was back on. The clock by the bed was so old that the LED lights had gone out so much that you couldn't read the time. On top of the clock was something bad and sticky, and it didn't get cleaned before we checked in, or while we were out the next day. The lamp by the bed had a missing on/off switch, so we had to get up, go to the switch by the door, to turn it off and on. Not fun when you are crawling into bed to have to do. When I went to shut the curtains, I saw that the window glass pane was cracked and "fixed" with some clear tape! The noise from I-10 nearby was very loud as the place lacked noise insulation. The counter in the bathroom area was coming apart from the countertop about an inch! The walls were filthy with black dirt you get from a lot of dirty hands touching it. There wasn't a closet for hanging clothes, and the room was very small. Instead of a closet, there was a cabinet whose doors did not go down to the bottom. You had to lift your hanging clothes over a bottom board. Then, when they were hung, the door wouldn't close as it wasn't deep enough. When I asked my husband if he wanted to go down for breakfast, he said he wouldn't trust their food, so we didn't eat. I did peak at what they had, and saw people with waffles and some pan sausage in one steamer. Let's see. That's all I can think of off hand. I took pictures of everything so you can see what I mean. Well, if you are just going to sleep and take a shower, it wasn't so bad. Just close your eyes to the filth, don't try to make coffee, use your watch to tell the time, and get up to turn the light by the bed off and the TV. Me, I wouldn't never stay there again. It is sad that it could be so much better of a place with some paint, new TVs, new alarm clocks and new coffee makers.
| 1 | null |
Right on Metro lines
This is a great location if you are using the Metro to travel around Washington DC. The hotel is very nice, rooms are large and modern. Beds are comfortable. There are many restaurants and shopping options within walking distance. Weekend rates were awesome!
| 5 | null |
quick trip
We have stayed here several times and will return when we are in the area. Room was comfortable. It would be more comfortable if there was a sofa or at least 2 easy chairs,
which is what we usually find in the marriott courtyards. It would also be nice if there
was a refrigerator in the room.
We like this hotel and will return, but some of the courtyard amenitites are better.
| 4 | null |
Just Lovely
What a nice stay- the room was amazing- very beautiful interior with huge mirrors and art on the walls. Small bathroom with no bath but the latter is normal in CA apparently. We had some room service which was very decent. The layout is a bit awkward but thats partly down to the size- huge!- and the gym is also decent for SD standards. Without hesitation I would stay here again and location is right in the centre.
Just one small feedback comment- because the windows are so big the rooms can feel overlooked without any blinds option and just heavy curtains which would block out all light if you do draw them.
| 5 | null |
Beautiful and Historic Too
This wonderful hotel is on the National Register of Historic Places. Mrs. Wallis Simpson once lived here before it was remodelled into a hotel. She was a divorced lady who met England's King Edward VIII and they fell in love. He abdicated to marry her causing a scandal. We overnight in room 204 which was a corner room with a view both to the street and the back. Furnishing were nice and the room was of a medium size. The hotel is in a mixed older properties neighborhood with several places to eat within walking distance. The staff were pleasant and helpful in directing us to a nearby restaurant. Breakfast is in the hotel's basement. The Brexton is cosy somewhat upscale hotel and we greatly enjoyed our stay there.
| 5 | null |
Good location, great price, clean and friendly
Another great stay at a La Quinta with our dog and kids. While the outside area may not looks so great, inside the hotel is very nice. It's also easy to get anywhere from there as the highway is nearby as well as beaches. Very nice and clean hotel, appreciate the "modern" feel of the rooms with really nice decor, vanities, etc. The wifi does need a little tweaking, but overall, would definitely go back.
| 4 | null |
pretty old but clean and comfortable
the hotel is located near of theaters district, 7-8 minutes walk to Times Square. Check in is done very fast. Rooms are clean and comfortable but not spacious. In a standard room you will have a minimum of amenities: soap,, body lotion and shampoo. Restaurant of the hotel is OK for the menu but very expensive. Prize of the rooms is fair for this kind of hotel but you cam find better hotels in Manhattan for the same prize: just having a look around midtown area. I can recommen the hotel for the location but do not expect too much about your standard room. This is really basic.
| 3 | null |
Heart Broken
You'll just love this hotel; IF:
a) You like sad, surly, miserable & unhelpful staff
b) You like poor food in characterless surroundings
c) You think that being able to access the internet from your room is a bad thing.
and, if:
d) easy/convenient access to Gracelands is important
| 2 | null |
Nice Clean Centralized Room
We traveled with another couple and shared a room with 2 queen beds to save $$. We were on way home to L.A. from Napa and decided to stay overnight in beautiful San Francisco. The beds were soooo comfy, room had adequate space. Bathroom nice and clean and we had great view. The price was very affordable. We wanted to stay at the Chelsea but it was all booked....The Coventry was just a couple blocks down and turned out very nice. The staff were great! Only down side was that the elevator broke down so we had to go up/down the stairs..."Oh well, battles of a road trip!".
| 4 | null |
Not a luxury hotel as advertised
Our family of 4 checked in on July 17 for 3 nights. We chose the hotel because we needed a suite for the space with two kids and the hotel website made it sounded like a high-end boutique hotel. We were disapointed with the size and condition of the room. It certainly wasn't spacious or luxurious. The bedroom, living room and especially the bathroom felt very cramped and the mattress felt lumpy and too soft. Furnitures were worned and somewhat dated. Also the TV in the bedroom is set on a small coffee table in a corner that is below the bed level, so you have to sit up to watch the TV.
We were granted complimentary continental breakfast vouchers one morning.. and I wished we just went out on our own. This is not a buffet, we sat down and order the continental breakfast from the menu that included the usual coffee, juice and "basket of assorted pastries". It took 20 minutes after we sat down before the 1st cup of coffee was poured.. we can see them brewing the coffee after we sat down... shouldn't they have coffee READY in the morning?? And we are talking about just a regular coffee, not latte..etc. We can also see other diners agitated as they sat around waiting for their services... the bread basket consists of low quality store bought muffins and banana bread and some dry wheat toast.. No fruit was offer which should be included for most continental breakfast in in a supposely high-end hotel restaurant. The whole experience was frustrating even if it was free, it took an hour for us to finish.
I want to be fair.. Is there anything positive? Yes, the staff were very courteous and helpful and tried to fix the problems we had in our room.. (sink drain was broken when we checked in and living room TV was not working)... the location is OK.. but we did not feel we got a good value at $400 a night.
| 2 | null |
Great location, nice people, wonderful value
We stayed for 4 nights in February. The staff were very kind and happy to help wherever they could (but were not as knowledgeable as a luxury hotel concierge, so don't go in expecting that or you will be disappointed). We travelled as a group of 4 girls in our early 20s and this hotel was exactly what we were looking for. It is safe, clean, and has reliable service, all at a very reasonable price. We chose this hotel for its location (in the heart of the Lower East Side, with NYC's trendiest hotels and restaurants, as well as the East Village and Soho, all within easy walking distance). The location was perfect as expected, and the hotel itself was even better- I would definitely recommend it to any travellers looking for great value and kind service in a trendy neighbourhood.
| 4 | null |
Ramada should be ashamed to have their name on this hotel
I'm not one to write negative reviews, but somethings just have to be shared.
Curtains only covered half the window, so our room was never dark.
Only 2 pillows on a king-size bed.
Sheets were stained.
What curtains were there had holes.
Shower curtain was torn.
Toilet wouldn't flush.
Hot tub had some kind of brown substance on the walls that look disgusting.
I've stayed at old hotels before, but usually they are still kept up. I think Ramada forgot their name was on this one a long long time ago. If you're considering this hotel, you might as well save half your money and go to the $29 motel next door.
On the upside, my wife and I did sleep undisturbed, and so far I haven't gotten sick.
| 1 | null |
Nice location, not exactly comfortable.
Firstly the hotel is in a fantastic location, and for the money I paid for my trip to the big apple I shouldn't really complain but...
The rooms are tiny, the bathrooms were smaller. We unfortunately checked in just as they had started the running their heating system, two night of sweltering heat, and the second night the radiator valve started clunking and banging, constantly. Next morning they were kind enough to change rooms for us, we moved our bags to a nicer room, a little larger with access to both sides of the bed. The radiator was stuck on full, no way to turn it off, but thankfully we had two small windows to open, and the air con was left on full.. Saving the planet. Oh and I sat on the bed and the frame collapsed! Got this fixed by the hotel, they wedged the bed together with a towel. Then that night we had a roll together mattress, It was a struggle. At this stage we felt there was no point in complaining.
The staff were very helpful, very nice. The breakfast room was very small for the amount of guests, so it was a bit of a fight for a table, but there was everything there to set you up for the day.
The rooms were clean, but maybe just not clean looking for a decor point of view. This hotel needs an update, especially if you pay the going rate on their web site! That aside we had a great holiday, we could only treat this as a place to sleep, there was no luxury here.
| 2 | null |
overpriced
so overpriced. You'd think that when you pay more than $300 a room, the room will be quiet: wrong. AC unit vibrations kept us awake at night, elevator bells super noisy in the morning.
We were told someone would call to tell us when the room was ready, it never happened.
We did not care about the size of the room, but i you book a room for more than $300 you want to sleep, and this was more than challenging.
| 2 | null |
Excellent stay
We had a lovely time at a terrific little hotel in a great city.
It's in the thick of the business district so I'm sure there are more scenic ends of town to stay in for a longer holiday. For our purposes, however, it was perfect. The hotel is situated between the Gaslamp district where the nightlife and restaurants happen, Balboa Park for the cultural activities and zoo, and the shore with the USS Midway.
Kristina on the desk looked after us very well indeed, cheerfully helping us solve a number of challenges. The in-house restaurant was great with friendly, efficient staff and tasty food. The beds were wonderfully comfortable and all in all, we had a fine time.
| 5 | null |
Repeated Chain of Letdowns
We first arrived to find the parking lot and all nearby parking lots completely packed and cars parked illegally all over the place - parked across corners of curbs, fire lanes, handicapped parking space slanted lines, etc. When we inquired inside about the parking situation they told us they let people pay to park there and take their shuttle van in to the airport while they were gone for days on end on their vacations elsewhere. So their hotel guests didn't have any places to park and had to walk with all their suitcases from way down the street because they let anyone pay to park and shuttle in to the airport from their lot. I asked if they had a permit for this and they claimed they did. When angry guests complained about the parking situation and asked if they could park in the fire lane they allowed them to - I didn't realize a hotel was above the law and fire safety to be able to make such decisions. The AC in our room did not work and I was hot all night despite putting the AC on high all night long. The soda machine was out of order when I wanted to go buy a water. The safety lock at the top of the door to my room didn't work. The toilet flusher didn't work properly either, it was jiggly and you had to push and hold down while twisting to the side at the same time if you wanted the toilet to flush completely. To top it all off we left very early in the morning for the airport and my husband left his sunglasses in our room by mistake. I called 15 minutes later after arriving at the airport and asked them to go retrieve the sunglasses and mail them to us. I was very pleasantly surprised when they did go find them and said they would send them back if I got a FedEx return package sent to them myself. She said she would set the glasses aside with a note for the people who came in to the desk after her. I couldn't do this on a Sunday so waited a day, ordered the return package, paid for it, and just called them to confirm they still had my sunglasses a day later and the lady at the desk couldn't find them. This online review is only the first of many steps I will take to show this Super 8 as the horrible service that it is. No value for the customer at this place.
| 1 | null |
Good Transit Hotel
We stayed here for a night before flying to Anchorage for our cruise and all we can say is we were never disappointed. For us, this was a good transit hotel and very quiet though we were close to the airport.
We also highly recommend the restaurant located at the lobby. Food and service were great. Staff were also friendly. This experience was a great start to a good holiday for us.
After a long flight, we hit the sack after dinner. Bed was comfortable. We will use this hotel again and highly recommend this hotel to all transit passengers.
| 4 | null |
Perfect Logistic Scenario
We choose to stay for one night at the Wyndham on Mockingbird Lane in Dallas because of its closeness, not just to the Dallas Love Field Airport, but also because it’s located directly across the street from where we were returning our car to Dollar Rental Car. Over time, traveling on both business and personal vacations, I’ve found it wise, when having an early morning flight out, to drop off the rental car the evening before departure and then staying at a hotel close by that provides reliable shuttle service.
As for the Wyndham, we were very pleased with our choice as the room was great, the two staff people we interacted with were friendly and helpful, the airport shuttle they provided for us to make an early morning flight was prompt/immediate, and they had a very nice restaurant attached to their hotel (when we booked we didn’t know about the adjoining restaurant, so that came as a very pleasant surprise). I would most definitely recommend the hotel to anyone who finds themselves in a like situation – like I said, the hotel was right across the street from the rental car location, couldn’t ask for a better logistical scenario.
| 1 | null |
Great Hotel in SF
My Husband and I stayed two night in this past weekend (July 6&7) to celebrate my 10th wedding anniversary. We had stayed in this hotel three times in the past three years. I debated if we should stay somewhere else for this special visit before I booked my hotel. I am so glad I stuck with Omni SF. The staff was extremely friendly, totally up to par for solid 4 star hotel. It was easy in and out to drive to the Hotel. Valet guys were very helpful. By the way, $27/day valet parking w/in&out privilege in Fri&Sat is a good deal. Walking in the hotel, we were greeted with two glasses of Champagne upon arrival. Omni Royal Ambassador Debora Tjandra surprised us with a bottle of Champagne and Strawberry coated classic Chocolate in our room for our special 10th Wedding Anniversary! Thank you so much Debora! Thank you Omni SF! The room was very clean and comfortable. Watching quite a bit of Hotel Impossible lately, I did the thorough check of the bed and bath room like the way Anthony Melchiorri does his inspection. Absolutely NO complain! Bed and Pillow were all very good. Bath room was spotless. I am happy with every single aspect. Location is really good, walking distance to everywhere. Walking distance to have anthony bourdain's SF visit experience (R&G Lounge, Tonga room, north beach, farmer's market etc). Cable car is right outside of door. As Omni select guest for the past several year, I am thrill to see Omni SF always keep to the level it should be. I will go back for sure!
| 5 | null |
Awful Night
I stayed at the mansfield for business. I received a room on the second floor. There was construction right outside my window. The air conditioner made noise for the entire night. It was impossible to sleep. when i called downstairs to ask for assistance, they said that there were no non-noisy rooms left. They seemed fully aware that their AC units could drive people insane! The room was very small, especially the bathroom.
To add insult to injury, after i checked out following my first night's stay, they charged me for 2 NIGHTS.
| 1 | null |
Will stay again
First time at the Parc 55, as I was lured away from my usual SF hotel choice because of a great internet rate the Parc offered. The standard room at the Parc was roomy and appointed nicely. All staff encouters were friendly and professional. I enjoyed the close promixty to BART/MUNI station. The bar/lounge offered a nice menu if one doesn't wants a light dinner or snack. Bar/lounge service and staff were particularly good. I will stay again.
| 4 | null |
Not a Boutique Hotel
We stayed for one night as a result of Groupon. There was no hot water in the bath room, paint peeling over the bath tub, two of the three phones in the room did not work. Very disapointed for a boutique hotel in downtown Chicago
| 2 | null |
Extremely noisy for this class of hotel
The Sheraton Gunter hotel is an older hotel with single-pane windows and hollow doors in a busy downtown area. Even closed the windows allow in noise from traffic (buses start early in the morning) and massive air conditioners on nearby large buildings. The rooms themselves are good sized and well furnished though with older plumbing. The older cooling system is also noisier than typical for a Sheraton/Hilton type hotel.
The staff were helpful, and tried to get me in the quietest room available, but can only do so much with a building so out of date. The location is good but there are many other hotels with better building quality than this one.
| 2 | null |
pretty nice place
When we arrived someone in front of us was having a meltdown the desk clerk handled it very professionally and with grace. I was amazed. Our stay was very pleasant and had no major hiccups. The breakfast was a holiday inn express breakfast not bad but not great. Only real complaint was the internet. All in all a decent stay.
| 4 | null |
Awesome staff-great location
We stayed at the Crowne Plaza Times Square this past week. Our stay at the hotel was great and we enjoyed it very much. Great location!
Our experience with one of the employees, Vicky M., Front Desk Trainer was amazing! We were experiencing difficulty with our reservations for Delta.com/iseatz. (by the way we would NEVER use iseatz again) Vicky went "above and beyond" to help us resolve the issue. She was so patient, and helpful taking quite a bit of her time to help us. We travel extensively both in the USA and Europe but have never experienced anyone as caring and dedicated to customer service.
Vicky should be "Employee of the Year".
| 5 | null |
Overloaded
I am a Diamond Member of Hilton Hotels and consider myself to be a real admirer. But unfortunately this is very definitely not one of the best. When we were there in late May/early June, not only was it completely full but there were two very large conferences taking place. Sadly I have to say it was mayhem. There were long queues stretching down the corridor for the EXECUTIVE LOUNGE (unbelievable). We were given tickets for a take-away Starbucks deal or for the very simple continental breakfast in the buffet. We opted to wait in the 20-minute queue for the Ex.Lounge because the breakfast there was marginally better than the Market Restaurant but it was still the absolute minimum with no alternatives to hard-boiled eggs, cereals, doughy buns and toast. There were queues for the coffee machines, especially long on Saturday morning when one of them broke down and wasn't fixed until the next day. Only soft drinks were offered, otherwise it was a pay bar. The barman didn't hesitate to show his displeasure at people who only wanted Cokes. Out of three lifts serving our floor, only one was ever working so more long queues, although there was a notice saying you could travel by service lift but that never seemed to be available either. Leaving the hotel with luggage was a nightmare. The only way to get into the lift was to take one going up and then travel down again, stopping at every single floor as dozens of frustrated guests realised that yet again there wouldn't be enough room for them to get in. Whilst we were there there was an electrical shutdown for three hours and a water shutdown for three hours - in an hotel of this standing? Extraordinary. The room was dated and looked in need of redecoration. Once again, fine for a cheapo on Times Square but we're talking about Hilton's New York flagship. The hotel's infrastructure and personnel numbers couldn't cope with this number of people and the cost-cutting in the restaurants was shameful.
| 2 | null |
Service was excellent... but
The room was pretty poorly maintained. The toilet did not flush properly, the sink did not drain properly, the remote for the sitting room TV did not turn it on or off, the shower curtain rod was coming off the wall and there was some mold on the ceiling above the toilet. In addition, the furniture in the room was in fair to poor condition (the desk was badly banged up and the sofa cushions did not fit the sofa. Only one thing kept me from giving this hotel a poor rating, the service was very good. The parking attendant was upbeat and friendly and the woman at the main desk was also friendly and helpful. But the biggest reason for the great service was the concierge David. He was extremely friendly and helpful. He knew of great places to eat and was a joy to interact with. Honestly, David (the concierge) made us feel so at home, that we would consider coming back to this hotel despite the very poorly maintained room and bathroom.
If the hotel could get it's maintenance together, it would have gotten an excellent rating from me. The hotel is in a great location (one block from the Inner Harbor), they serve a nice breakfast and a happy hour drink (free). And the service (especially from the concierge) was top notch.
| 3 | null |
Uncomfortable stay
Nice hotel from the outside, but inside the rooms smelled, the bath tubs and faucets had molded. Beds were very uncomfortable and we didn't feel very secure at night. Next time we'll pay more for a better room.
| 1 | null |
Brilliant location, helpful staff and beautifully renovated rooms! We really enjoyed our stay.
My brother and I stayed at the Milford for 3 nights from August 27th to August 30th. This was my second time in the city and my brother's first, we booked the Milford due the the price and the location, both of which were brilliant!
The location is amazing! You're a 3 minute walk from Times Square, surrounded by shops and restaurants that open all hours, seconds from many theatres and 2 blocks away from a subway station! For the price, you're not going to get much better!
We arrived just after 4 on Monday afternoon, there were 4 people of the front desk, but check in was still a slow process, we had to wait around 20 minutes before we were seen to, but once we got to the desk, the staff were very friendly and helpful, even asking us what we planned to see and giving us a map with those locations marked on it. On booked we'd asked for a room with a view if possible, on check in we were asked if we'd like a high floor or a low floor with a view. I went with the low floor and I'm so glad I did. We were given a corner room on the third floor (which I believe was a disabled room), it was really spacious, huge by New York standards, with 2 twins beds, a large bathroom/wet room and view of 8th Avenue. Although it was a low floor, there wasn't much noise from the street, which was great and the beds were super comfortable! Our room had a laptop safe and plenty of storage, it was really clean and the maids did a brilliant job of keeping it that way.
My only criticisms would be that you have to pay for wifi - $14.95 per day is steep! I think hotels should offer free wifi in this day and age, but that's just me... Also, the air con was a little loud, however, this didn't bother us much as we're pretty heavy sleepers, but I can see why it would be annoying. The fact that they only hold luggage to 10pm on the day of check out was a bit annoying too, but I guess that works for most people. Aside of those *minor* details we had a wonderful stay and would definitely recommend it to others and come back again ourselves! I think people need to keep in mind that the hotel is undergoing a huge overhaul and look to the positives! The Milford are doing a great job and I for one look forward to visiting again when the renovations are complete!
Steph.
| 4 | null |
Dirty rooms
The carpet and furniture could stand a good cleaning. The room overall felt very dirty.
The shower did not function properly.
| 2 | null |
Stay somewhere else!!!!
I booked this hotel very spur of the moment because a family member was put into the hospital. After I booked it, I read some very negative reviews on another site, but they weren't dated. I called the hotel to find out if they were in fact renovating (as the reviews said) and as told that only one of the towers was being renovated and I wouldn't see any of it. I was told the tower I would be staying in had brand new furniture. The pictures on the actual Blake hotel website are VERY deceiving. It makes it look like an upscale posh hotel....this is not the case AT ALL!!!!! The lobby looks great, however, when you step on the elevator, that should've been my first clue. The elevator was dark, gloomy, and slower than Christmas. When I stepped out onto my hall, I was hit in the face with the smell of mildew. The furniture in the room was old, the bed was uncomfortable, the heat didn't work at all, and the water was either ice cold or hot enough to burn your skin off. Needless to say, I slept in my clothes because it was so cold in the room and then I woke up to take an ice cold shower. When I complained upon checkout, I was greeted with shoulder shrugs. Bottom line, they didn't care. They had my money and didn't give a crap. My advice would be to save your money and stay somewhere else. The Howard Johnson or Motel 8 would be better than this place. Don't be deceived by the beautiful pictures on their website either,they are just that...deceiving. Our towels also smelled of mildew and when I called to request new towels, I was told that Housekeeping wasn't answering the phone. The person at the front desk didn't offer to bring them to me or have someone bring them. The employees do not care at all. Please PLEASE I hope that you will take your business elsewhere and do not waste your money staying at this hotel. It will be a waste of your money. I learned the hard way!
| 1 | null |
Worst experience EVER!!!!!
Where do I begin.... So I just got married this weekend and the plan was to get ready in our suite friday befor my wedding at 3 I spoke to someone during the week they said no problem justcome in early and we can check in at 10 so I called friday morning to confirm our suite was ready and the lady on phone was extremely rude I told her I needed room to get ready for my wedding she said well your going to have to wait till 4 just like everyone else I was sooo upset i called back and asked for manager and she was helpful she said come on down and I will get you in your room. So then I get there and am checking in I told them I was paying cash up front for my room because when i called earlier they said that was fine as long as i put a card down for incedentals well the lady checking me in said no that i had to pay when I check out and i needed money all on my card I now had only and 1 hour and half before my wedding was due to start a manager finally gave us the ok since i was mis informed again. We get to our room its nothing like the pictures on their website our bed had no pillows or pretty red blanket at foot of bed just plain white. Oh and when i checked in they asked what music I wanted playing when I arrived at room and we walked into silence in our room. I arrive at my wedding 30 minutes late everything starts to get better since I married the man of my dreams we have an amazing evening in la jolla then come back to our room I spoke to manager again now that I had time and he was very helpful his name was Ryan he sent us a sweet tray of drinks and got us in the club that night. The Next day we get locked out of our room at least 3 times. House keeping was supposed to come by and clean like we requested and no one showed all day when I asked the manager said they have til 6 and it was only 4. They never came by the way. We went to pool had great time ordered food it was yummy and lots of drinks ran up another 300 dollar tab paid on american express. My friend had to get back to room because he needed his pills for his axiety and we were locked out again it took us 30-45 min for a manager to help us and fix our keys he was very rude too he told me Ryan would be in later and he can help us with our issues. We finally get in our room get ready and leave to concert and come back to find out we were locked out again this time because apparently we went over our incendentals and needed to pay 160 to get back in our room I asked to see print out of what was being charged to us because I know we only drank water we brought ice chest with everything else in it and they said I needed to pay it first then they would give it to me. I refused Ryan got us back in our room when we got there I felt so belittled by the staff they had security in there checking mini bar and taking out all the incendentals it was humilating I didnt want there stuff we brought our own I was so over it I told my husband I didnt want to spend a second longer in that hotel worse honeymoon so we packed up and left and I personally wanted to get reimbursed since we didnt stay the night and they said no so I didnt pay a dollar more and chalked up the 350 for that night as a loss. Ive stayed at hardrock in vegas and had best time ever and best customer service it was nothing like the hard rock in sd we definetely wont be going back there and I work in the hotel industry at a huge resort and often guests ask where to go in san diego and I send them to hardrock not anymore thats for sure.
| 1 | null |
Best hotel in San Diego
-Location: Within walking distance to the best parts of the Gaslamp Quarter, the stadium, the water, and a good hop-on hop-off trolley tour of the city. The hotel and its location are really lively, so I felt safe wandering around by myself late into the evening.
-Atmosphere: Trendy but not snobby. Awesome rooftop bar. Shockingly good food (and I mean "good" by regular standards, not hotel standards) at the street-level restaurant, which has outdoor seating that makes for excellent people-watching.
-Rooms: CLEAN and well maintained. My view of the stadium was so good, I could've watched the Pads game from my window. (I also had a bit of the Coronado bridge and the bay.) I have a thing about Marriott beds, too - they're so comfortable.
-Staff: Friendly, helpful, and knowledgeable. When I told the concierge I was considering a move to San Diego, she helped me plan a reconnaissance mission rather than pointing me to the usual sight-seeing spots.
The only drawback in terms of amenities is the lack of a pool... But with Coronado 15 minutes away, it wasn't hard to take advantage of the bay and the state beach when I wanted to collapse by the water for a while.
| 5 | null |
Great location right in the heart of Austin
Top rate hotel, and the location is ideal. You can walk to the capital, and are literally on campus at the University of Texas. However, it is expensive. We booked on Hotwire, and got a great deal, otherwise we would have not chosen this hotel. It's designed as a conference center, the rooms are great, lots of ammenities. One of our travelers went down to the bar in the evening, she said it was noisy, which was a negative because she was looking for a place to relax after a long day, but it did have French wine. Been to Austin many times, but would not stay again, prefer a better value for the money.
| 3 | null |
Great location
The hotel was very easy to find. It was a 5 minute or less walk to everything we wanted to do near Beale street in Memphis. Rendezous is in the alley next to it,the ball park is across the street, Beale street was a very safe 5 minute at the most walk. The staff was just ok, not over the top friendly or anything. The elevators are super slow! Rooms are on the smaller side but they are fine for a night or two stay. The bathroom on the other hand was very small and needed some work. The bed was big and comfy.The tv was flat screen and a nice size. If the price was right we would stay here again because of location.
| 3 | null |
Excellent Service!
My company recently hosted a training event at the Chicago Marriott O'Hare hotel from August 27 through 29th and I must say, I - along with my co-workers and trainees were VERY impressed with this hotel. Every employee that we came in contact with greeted us with a smile, a "good morning" or "good afternoon" and they always asked if they could do anything for us. Leida Parker-Sylvester and her banquet staff did an EXCELLENT job with all of the banquet services provided to us during our stay. The food was delivered and set up in a very timely fashion. The staff was very attentive to our group for the duration of our stay. If you needed something, they got it right away for you. All of the food was presented very well and also tasted very good! The shuttle bus from the airport left every 20 and 40 minutes after the hour, and they tell you that ahead of time so you can plan accordingly. This hotel just completed a 40 million dollar renovation and you can definitely see where the money was spent. The lobby was very clean and modern, all of the banquet rooms were very nice and elequent and also the hotel rooms were very modern and sleek. Another great thing about this hotel is having the CTA train station within walking distance from the hotel. I would highly recommend this hotel for business and pleasure.
| 5 | null |
You can do better in NYC.
Nice breakfast. Convenient location. and that's it.
I stayed there 9 nights and it was not good. I choose the hotel because of the location, the reviews and for the mini bar in the room.
Terrible choice.
The air conditioning system is quite noisy, one elevator is out of order and you have to wait a lot.
My room was dirty, the curtain is to small and I couldn't sleep with the brightness in my face.
For 5 days I ask at the front desk for someone fix or change my mini bar, and nothing happens. Everyday I had the same answer "we will see what we can do".
Only when I sent an email to the general manager that I can have a new mini bar.
You can stay better in NYC for the same price.
| 2 | null |
A slight walk, but very clean and nice!
We selected this hotel for our weekend trip to San Antonio and the Riverwalk because the reviews on this site were good. The hotel itself was great. We arrived a little before check in and were able to check in early and go to our room. The staff at the front desk were very nice. The room was very clean. There was a small sitting area with a couch and also a refrigerator/coffee maker area. Perfect for us.
We set off to go to the Riverwalk. It is a slight walk, perhaps 1/2 mile to the nearest entry point to the Riverwalk right in front of the Alamo. It was really not too bad.
Parking was provided (FREE) in front of the hotel and in a parking area adjacent which is actually covered as it's part of a bridge/road. We parked directly in front of the hotel. There is a gate to get back into the covered parking, but make sure you get back before midnight because the gate is locked and you'll have to walk around.
The pool area was VERY small, but we only went there for a dip after walking around all day.
There was a free breakfast provided each morning which was super. We had a choice of scrambled eggs, sausage, waffles (make yourself), as well as cereals, toast, and various pastries.
This was a great place to stay. :-)
| 4 | null |
When life is Hard this places makes it Rock
The staff could not be nice and the rooms more hip or comfy. While attending an event at the convention center it was great to be away from the madness in this oasis.
A great touch in the turn down service and rock candy!
BONUS was Nobu restaurant in the lobby!
| 5 | null |
No Romance For This Hotel
I wanted to surprise my fiancé with the Hilton Garden's advertised "Romance Package" (see below). However, we didn't feel the love during our stay. The problems began on our arrival, about 8:30pm. Upon entering the hotel lobby, we found no one at the front desk to check us in. Despite ringing the bell on the counter twice, we were standing at the desk for more than 5 minutes before a male and female employee slowly sauntered into the lobby from the direction of the hotel restaurant.
I'm standing at the desk, holding a printout of my confirmation, and the female asks without apology, "can I help you?" Anyway, she finds my reservation and says they will set up our romance package immediately. To their credit, by the time I retrieved our bags from the car and located our room, they had delivered a small tray with 6 chocolate-dipped strawberries and a chilled bottle of Mondavi white zin.
The strawberries were delicious. However, the wine was NOT the romantic bottle of "sparkling wine" I expected. It also wouldn't have been our wine of choice, had we known we were getting wine instead of the advertised sparkling wine.
The room itself was clean, but small, and I liked that it had a refrigerator and microwave. The bed was nice enough, but too soft for our liking. However, what made sleep the most difficult was the thin walls. While the neighborhood is quiet, we could hear every sound coming from the adjoining rooms. Thank goodness no one was having a "religious experience" that night.
The next morning, I went down to get some of the featured Starbucks coffee from the free coffee setup near the front desk. There, I found myself waiting in line behind a couple of hotel employees, who were also getting their morning coffee.
After enjoying coffee in our room, we went to the small hotel restaurant for our included breakfast. When I showed the courteous waitress our breakfast vouchers, she took away our menus and returned with a 4x6 inch piece of paper on which had been copied a list of the breakfast items we could order. The list included omelets, bacon/ham and potatoes. We were also invited to help ourselves to items from the continental breakfast bar. All 'n all, breakfast was tasty and adequate, if not extraordinary.
We checked out with no further incident. However, we won't be returning to this property, and in the future will seek romance elsewhere.
"Romance Package" (excerpt from hotel website)
During your stay, you'll enjoy:
In-room sparkling wine or cider upon arrival.
Full breakfast for two in the hotel's designated restaurant.
| 2 | null |
Miserable...
I have yet to get a good nights rest at this Hilton. My GF company contracts with this property when ever she is in San Diego. I occasionally make the trek from the LA/Orange County area to join her. The hotels location is decent. It's across (over the freeway and some walking distance) from a major shopping area which includes many coffee shops, restaurants, and even a Target. This is where the praise ends unfortunately...
I can recall at least four different times when I visited that I could not sleep. On one occasion, we were given a room facing the freeway. I thought to myself, cool - a view of the mall! Not bad, until I tried to fall asleep... I realized that being next to the freeway, I could hear vehicles and semi trucks whiz past the hotel. This does NOT end...all night...ever!
On subsequent visits, we were placed in rooms facing away from the freeway. However, on a particular visit, we had a noisy fridge. Yes, I could've unplugged it, but I do like to use the amenity. This fridge kept on making a buzzing/gurgling sound that kept me up all night.
So let's say you get a room away from the freeway and a fridge that hums a whisper - which leads me to another night where I could actually hear a couple next to our room participate in "indoor sports" for a good part of the late night - if you catch my drift... As reported by a few reviews, the walls here are thin.
So this leads me to my last experience here. Got a room away from the freeway, had a fridge that was pseudo quiet, didn't hear any late night sport activity between two people - but - the hotel was undergoing some window cleaning. Apparently, the ropes and the platform used to clean high story windows wasn't locked down well enough. So enter a windy night as we just had one. The ropes and platform was banging against our room exterior. It sounded like a gunshot was going off every five seconds! I kid you not! By the platform banging as well as the ropes hitting our window, I didn't sleep a wink. What is up with that? Just my luck I suppose...
In addition to the room issues, paying for parking is inconsistent. Twice I was able to go to the from desk and prepay for parking for a night. No problem. A third time I was able to prepay for parking at the front desk - even when they installed a new parking pay machine in the lobby. The fourth time, I had to wait until the following morning to go to the machine to pay for parking. I noticed that as I was leaving the garage area, there were three cars in front of me who had no idea how self-parking worked. They go the gate and each one of them looked confused along with each of them backing up to let others through. Wow!
Anyway, I can only hope your experience fares better than mine. For me, I've had nothing but a miserable experience. I do have to say that we have never felt welcomed here. Everyone seems like they are being bothered to have to address any customer related requests. The closest thing to that welcoming feeling was probably when we were asked if we wanted coffee or OJ with our breakfast buffet. I've stayed at other Hiltons and its family of brands before without any blaring issues, but my advice with this particular location, go elsewhere!
| 2 | null |
Terrible customer service
I made a reservation using US Airways Vacations (don't do it!!!) for a 3 night stay for my wife's sister and mom. They arrived on Thu Oct 4th and were supposed to check out Sun Oct 7th. What happened is they came to their room on Sat Oct 6th in the evening and they couldn't enter into the room. The hotel checked them out 1 night before, saying they only paid for a 2 night stay. The only option the hotel staff gave to them is that they needed to contact US Airways to sort it out, they could do NOTHING to help them. What kind of customer service is that? Literally, "that's not my problem, I can do nothing to help you. Sorry". I personally contacted the hotel front desk and the person who attended my call was rude and did absolutely nothing to try to help solve the situation, the only answer was "you need to contact US Airways".
To add insult to injury, after the first 48 hours the room wasn't even clean.
I will never make a reservation again in this hotel. It sucks.
| 1 | null |
Tired, dated, unappealing room, unresponsive staff
Requested a quiet room on a high floor. Arrived to find that I was given a first floor room. Asked for a room change and was given a second floor room in the same building. It turned out that the room was in a building very close to the highway...translation - very noisy as the Interstate was heavily traveled and traffic noise was unrelenting. Additonally, the room was unappealing, desperately in need of updating and mimicked a cave dwelling. I have stayed in Embassy Suites in other cities, and this is the first time I have been so disappointed. In photos, there appear to be nicer rooms. Apparently, they dump patrons in worn out rooms and try to get away with that policy. Less desirable rooms should be used as a last resort, when all other rooms are occupied. That was definitely not the case in this instance. Avoid this hotel if you are able to do so! Horrid experience!
| 2 | null |
Zuleana Cano is the BEST!!
Stayed at this Westin for Business. Zuleana was my saver!! She was always helpful and always smiling. This helped being the reason I was there was not a good one. I waas away from home and family and she made my stay at the Westin a Great one. She went out of her way to make sure my stay was pleasant. Once you get past the RUDE front desk staff (not all) but enough. The rest of the staff there are all special. Thank you to all i wish I had everyones name to mention. NATE, MARK, CYNTHIA, DANIEL, the VALET GUYS, THE LADIES at the Starbucks counter the Restaurant staff!! THANK YOU!!!!
The prices were out of control, but all the right people to make it worth it.
| 4 | null |
More issues than worth.
I had two rooms booked here for the Memorial Day weekend. I booked them based off all of the high reviews but now after staying here I now think it was a bad decision.
PROS
The hotel itself is very nicely appointed.
The staff is friendly.
It is in a good central location. Close to the water and close to the airport and beaches.
Watermelon water in the lobby was a nice touch.
Our breakfast server was very outgoing and friendly.
CONS
When we checked in only one of our rooms was available. We were told the second one would be available in about 30 minutes and they would call us when it was. Thirty minutes went by with no call. I called them at one hour and it still wasn’t ready yet. I called them at 1 ½ hours still not ready. Two hours two and a half hours etc etc. It took 3 hours for us to get the second room.
The room appeared clean but there was a previous guest trash in the bathroom can and that makes me suspicious if it was cleaned properly or not.
The walls in the room must be made of paper. We listened to our fellow guests in the neighboring room talk and watch TV till 2 and 3am each day. We are early risers and had plans for early each day so this made it difficult to function on so little sleep.
Every time I would leave the room the key would stop working. Ice, morning walk, leave for errands etc required a stroll down to the front desk for a new key. Each time they blamed a cell phone or credit card etc. It was the only item in my chest pocket so I knew that to not be the issue.
Breakfast was good but for 13 dollars it’s not better than an embassy suites or other properties that offer free breakfast.
The pool area is very small and the hot tub in particular was shoulder to shoulder full. There was a large family who had 4 or 5 children in the hot tub with two in diapers. At one time they announced it was time to change a diaper as one had an accident. This is disgusting and probably against health regulations.
I read in many reviews about how great the waterfront grill was and looked forward to trying the drinks and ice cream. Even after the pool being packed with people and the hotel being sold out according to the front desk every single time I went down there it was closed or there was not an employee in sight. The website and brochure says its supposed to be open till 7pm but they had a small printed card in the room itself that changed the hours till just 1pm each day. It wasn’t open even these reduced hours whenever I would stop by.
At check out I had purchased a package that gave free food credits and apparently only one person knew how to apply the credit so it took almost an hour to check out while that person helped another guest and spoke on the phone.
I highly recommend trying the Homewood suites next door as an alternative.
| 2 | null |
Over priced,Extermely poor service
No Room service,Does not even have a sign to find the hotel.Overpriced.Charges you for poor internet service.Don't stay here.I have never stayed in a hotel as overpriced as this one.
I do not mind paying for good service and good amenities.
| 1 | null |
A Very Good Boutique Hotel
I have stayed at City Suites several times over the past year and have never been disappointed with the accommodations. The location is great, given that it is within walking distance of several good restraunts and lounges and is near a CTA rail station. Downtown is about a 15-20 minute train ride depending on where downtown you are going.
The best part of City Suites is their staff: Excellent! Their commitment to great service cascades down from the general manager to the front desk personnel and housekeeping crew.
The rooms are not modern... but very, very clean! Never saw any unruly/undesireable/loud guests in my 24 days that I have stayed there.
Downside: Rates tend to be high in good weather months (like all of Chicago unfortunatly); and they do not provide on-site parking, but offer off-site parking priveleges for $20+ per day with in/out options. Overall, I highly recommend City Suites.
| 4 | null |
Sad representation of a stupendous worldwide brand
Spent 3 nights at this hotel based on the reputation of the grand hotel we know and love. My husband and I have been fortunate enough to have stayed at 9 other Mandarin's in the world. This one needs to immediately sent the entire staff to Hong Kong for training.
Yes, the view is amazing, and the bed is comfortable, but that's about all that can be said for this hotel. The decor could not be more 'vanilla', the welcome from staff more vapid, and the follow up even worse. What 5-star hotel front desk congratulates a guest for 'the highest number of guest stays she had ever seen' and then sends them to a handicapped room?( thankfully we were able to change rooms) A simple request for ice took two phone calls. The concierge desk was unhelpful and had to be reminded a mere 4 hours later that we were trying to secure tickets to a ball game scheduled for 2 days later--something that surely happens on a regular basis in a sports crazy town. The one trip we did ask them to investigate was completely arranged without our confirmation, and as we had to unexpectedly cut our trip short to return to Asia earlier, we are now going through extended red tape to get reimbursed for something we didn't even approve!
This may be the first Mandarin OrientaL in the US, but it's certainly not representative of the fine brand everywhere else worldwide.
| 2 | null |
Totally disappointed
I was so disappointed by our stay. From the moment I stepped into the lobby I was thinking it was a mistake to stay there. The staff was incredibly rude, making check in painful and frustrating. They didnt improve throughout the visit. Everything at this hotel that could be a little off certainly was. The pool was freezing, making it impossible for the kids to swim (a huge disappointment as they loved the super 8 pool up in Vancouver), the bathroom out of order, parking a nightmare, and breakfast lacking in every way. I have enjoyed Super 8 hotels previously, but Im not sure if I would do it again after this trip.
| 1 | null |
Nice place - if you like green!
This hotel is green. You won't have trouble finding the lime green towers of this hotel are easily visible from the road. Inside the rooms and decor use lots and lots of green - not just the standard Holiday Inn green but other bright shades of green too! Once you get past the color scheme though this is a great place to stay.
The staff was friendly and helpful. I had a FedEx package delivered to the hotel and they promptly notified me when it arrived.
The bar and restaurant servers were attentive, knowledgeable and friendly. Dinner in the hotel bar after a very long and tiring day was much better than expected. Good varied menu including many seafood choices, steaks and sandwiches and salads. Generous food portions at very reasonable prices.
The rooms are recently remodeled (at least mine and my two other colleagues rooms were), clean and well equipped. Only quirk was there are two wall mounted lights that two of us could not figure out how to turn on! View out the window was of a rooftop - so nothing special there. The water was hot with good pressure. In room coffee was a bit better than standard fare for the single cup brewing machine. Internet was fast and didn't require a pass code.
The neighborhood didn't look like the best but since we ate in the hotel and didn't wonder about it wasn't an issue, for example "Bad Boys Bail Bonds" is within walking distance. There is a Denny's also within walking distance in case an early morning breakfast is needed before the hotel restaurant opens.
Would definitely stay here again. It is often hard to find a decent hotel on short notice in San Jose and this one is certainly a keeper.
| 5 | null |
OK to stay while passing through
I read several of the most recent TripAdvisor reviews before deciding to stay at this well priced hotel, thus I was aware of some previous poor rating, and some ratings had good experiences. I stayed one night, May 4, 2012 and had a good experience considering the price. I asked for a rear room away from the nearby busy highway and had no problem with noise. The bed and shower were clean, and TV was OK. The simple continental breakfast was acceptable, meeting my expectations. I did use the small swimming pool and it was clean. The hotel itslef and lobby are not fancy but I recommend it for people like me on a budget, it was a good place to stay, and the counter people were OK.
| 3 | null |
Super staff,great location
Accolades to Abraham,Linda &.Daniel, these people went above and beyond to accomadate us.
Rooms were good,free breakfast was excellent and the evening reception was real good.We will return in the future.
| 5 | null |
Racist staff!!!!!!!Horrible treatment!!
I am Black American and Upon arriving I was optimistic because I have stayed at marriotts all over and I'm an exclusive Golds Club member but when I was staying there I was treated as if I did nt belong there. I came into the hotel and at least three time I was asked " sir did you need help, do you have a room here?" by various staff members even ones that had check me in. The room service cuts off at 10:00 pm so I asked to get a taxi by the nightime conceirge and he just pointed and said I can catch one outside. The taxi drivers where lazy and did not want to give me a ride and when I reported it to the night staff they just shrugged I had to walk to the restaurant nearly a half mile. When I reported this incident and my other concerns to the manager she seemed to generally not care and never looked me in the eye while I talked to her....a very poor excuse for a Marriott Hotel......
| 1 | null |
Beware of extra charges!!!
Hotel looks nice but even WiFi is extra, watch out and make sure you check your credit card charges!!!
| 1 | null |
Unprofessional staff
I checked in just before midnight and was upsold from a fairmont king to a harbour king. Upon checking into my harbour king I realized that it was actually not possible to see the harbour from the room unless i was standing at a particular angle. At this point, I called the front desk and informed them that I was not happy with the room and didn't want to pay for the upsell because I really couldnt see the harbour. I offered to move back to my original deluxe king room. The agent told me to stay because my room had already been given to someone else and further said I would not be charged for the upsell. Ten minutes later, in the shower, I received a phonecall from the manager on duty where he insisted I pay the upsell. I told him no and he moved me to a fairmont king room directly located above the main entrance of building 3. I have to say I did not get any sleep that night because everytime the front entrance door was opened, my entire room would shake. The next day I called the manager on duty and explained what happened and was moved to a nice coast guard room. Third time lucky the room was comfortable.
The gentlemen who was the manager on duty was rude and not accommodating.
Another point is the valet parking is terrible. $42 a day and on numerous occasions they were unable to find my car in the parking lot after 30 mins. On one occasion I waited up to an hour.
| 3 | null |
Good deal on a reasonable room at the edge of downtown.
A bit off the beaten track, but close to Downtown and the Seattle Center is almost across the street. The rooms are clean, and bright and the hotel is far enough off Denny Way that traffic noise isn't that bothersome. South Lake Union, Queen Anne, Belltown, Pike Market and Downtown are all walkable from here. The EMP, Key Arena and Space Needle are 5 minutes away.
We stopped in on the way north from Portland and I was pleased to see that there was some latitude on the room rates even as a walk-in. Seattle is an expensive place to stay, so it's nice to see that good deals can still be had.
| 4 | null |
So Impressed!
Our recent stay at the Beverly Garland was amazing! The property and rooms were so much more than expected. The staff and reception were very helpful. Tula's restaurant was wonderful! Amazing breakfast buffet, great lunches...can't go wrong there!
| 5 | null |
This hotel is a dusty dirty relic - absolutely disgusting!
This hotel belongs in a museum - no really, I mean that.
I have been traveling for work for right around six years and this is by and large one of the worst hotels I have visited in terms of guest service, cleanliness, amenities, room condition, and overall guest experience.
First of all, it is an absolutely nightmare to find - hemmed in by one way streets on all sides - the driveway to access the front door is tucked in between two buildings.... while the tower rises 20+ stories, it is very easy to SEE the hotel - but, well.... you can't get there from here!
Next - parking at $44 a day for Valet and $38 for self park is outrageous! The parking garage is filthy beyond measure - literally my car got dirty, covered in what seems like dryer lint after just one night. The ventilation fan when the P2 elevator door opens rivals the sound of an Airbus A380 on departure/takeoff. Who can justify $38 for SELF PARKING at a dated, dirty, and has-been hotel? Just wait till you hop on the elevator to the lobby - want to talk about disgusting? There was what appeared to be blood on one of the elevator buttons - GROSS!
OK - let's talk a walk to the front desk - you had better look hard, because there is nothing to distinguish the rest of the lobby from the tucked away, unassuming, and difficult to identify bowling alley of a front counter. No identification of hotel brand, no marker to indicate individual check-in stations - I felt like I walked up to the front desk of any generic hotel and was coldly acknowledged - not greeted - by a staff member who could frankly care less if he did anything during his shift or not. No offer to explain the hotel amenities, what was available in the lobby... hot to get around the hotel... let alone to my room. I've had better experiences at hotels that cost FAR less, and were FAR more appealing. I used the lobby restroom upon arrival after a long day of driving and the restrooms were just as you will find the rest of the property - dirty beyond belief.
So I take my keys, hop in the elevator (once again, absolutely filthy) and arrive on my floor and proceed to follow the signs to my room. The carpet in the hallway hasn't been touched in weeks - loose threads, dust bunnies, random candy wrapper - and oh, yes - you guessed - room service trays from breakfast! I check in after 11:00pm, and there were still room service trays from 12+ hours ago!
After that I insert my key into the door, and open up the door to the smell of dust, dirt, and mildew. There were dust bunnies hanging from the ceiling! The baseboards were covered with dust and dirt. There were stains on the carpet, the furniture looked like something rescued from the thrift store pile - dirty, worn, and dated... not good.
My room was located with a view of the driveway - so I heard taxi's honking their horn till well after midnight. There were several bouts of screaming and shouting throughout the night.
This hotel deserves some serious attention from the folks who 'sign off' on franchise agreements each year - this hotel is a disgrace to the Starwood family of hotels.
Let's continue down the path of more cash to pay at a horrible hotel - $9.95 a day for internet access - and when I called the front desk to inquire abut Starwood Preferred Guest members receiving free Wi-Fi - the lady was extremely rude, and practically shouted "Only in the LOBBY!" - Yeah, sorry I asked... sorry I called GUEST SERVICES. Oh, and you CANNOT put the internet charges on your room bill - you have to pay it online WITH a credit card - EVERY DAY! You can't pay for length of stay, you have to log back on and re-enter your credit card information every 24 hours. REALLY? What is this 1996? Should I have remember to check my AOL Dial Up number before leaving home to avoid long distance charges? WOW
Finally, let's move on to the renovations that are taking place - they are transforming a hopelessly dated lobby in to a white hopelessly dated lobby. The furniture is trendy and well... that's about it! The marble floors belong in an episode of Dallas.
If you are going to Philadelphia for work, do yourself a favor and stay as far away from the Sheraton Dust Bowl as possible. Between $9.95 for internet, $38 for parking, and the allergy medicine you will need after sleeping amongst the dust bunnies - you could have stayed at a really nice hotel with competent management, a true sense of hospitality, and a physical structure that is just depressing to be around.
I rarely ever give a hotel a terrible rating, but for what you will pay to stay here, park here, and connect to the internet - you might as well stop at the casino on the way in to town, I'm willing to bet you will get more for your money there - even if you lose!
Never again, Sheraton - never again!
| 1 | null |
waste of money
I am a Marriott rewards member and that is why I stayed here. Big mistake! I was on the 5th floor in an inside room. The room was dark and smelled musty. The food in the resturant was good but that was the only good thing about this hotel.
| 2 | null |
Hard Rock Review
The hard Rock hotel is the best hotel in Gaslamp. It is in the heart of everything going on, The amenities are amazing, the pool party during the summer is like vegas in San Diego. The service from The time you get there untill the time you walk out is world class. I've stayed in many hotels due to traveling constantly for work and I can say that when in San Diego I will never stay anywhere else!
| 5 | null |
Would do it again
So the room was great except for the floors, my feet and my kids feet were so black from walking barefoot. Bathroom needs revamping. Loved the pool with the cabana's. And it sucked to be right next to the laundry area, but someone had to be. Despite the floors, it was a great deal and my kids and I had a lot of fun, I would stay here again.
| 3 | null |
Loved our stay here
We chose the Eventi Hotel because it was right in the middle of Manhattan. We planned to walk everywhere and if that got too tiring there was Penn Station a few blocks away and another subway station just a few blocks east. This hotel, we felt, was the perfect location to explore uptown, downtown and everything in between. The staff were fantastic! Not pretentious at all and there to have a laugh and share their insights. From the minute you walked in the door you were made to feel so welcome. We were really worried about how small the hotel room would be given all of the reviews that we read for multiple hotels. We did not find it an issue at all and were pleasantly surprised with the large bathroom. We opted for a room on one of the upper floors, so noise was not an issue and it was nice to have a window that opened and fresh air coming through. This was our first time at a Kimpton hotel and were very pleased!
| 5 | null |
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