Search is not available for this dataset
review
stringlengths 61
22.4k
| label
float64 1
5
| __index_level_0__
int64 |
|---|---|---|
Good value
We were happy to stay here. The room was comfortable. The breakfast was good. The patio door was old and looked unsafe although there was a pole and the lock did work.
| 3 | null |
Great Location & Spacious Room
Really the Omni couldn't get more centrally located in the Michigan Ave shopping district area. It is really in a great location and convenient to just about everything in and around Michigan Ave/Gold Coast area. I didn't use any of the facilities at the hotel, but I found it very easy to get a taxi from the doorman and spacious room was nice. The hotel also has nice touches like turn down service and free bath salts for the bathtub. With so many hotels in the area you'd be wise to really search for the best deal, but in terms of location the Omni is in a great spot.
| 4 | null |
Best Trip so far to NYC
The entire hotel experience was so nice. First of all the staff are really friendly (doesn't matter who you ask help). After making the reservation, I was contacted by the hotel to offer their services, which at that point I requested a room with a view. It was mentioned to me that it is only upon availability since it would be considered an upgrade. However, they managed to give us a room over looking Hudson river and a part of Times Square. It was great. Also I loved how the hotel looked and the ambiance was great. You are right in front of TS that you cannot get bord at anytime.
| 5 | null |
Great location,
The hotel is a bit dated but in a great location. Its like 2 hotels attached to each other...we were in the "back" part of the hotel and it didn't feel very safe as anybody could walk in off the street through the car park. Very close to the White house and mall. Not a whole lot of restaurants or shops around but you can walk to a few nearby on Pennsylvania Ave. And around Foggy Bottom metro station there seems to be more restaurants etc.
| 3 | null |
Value for money
Just got back from four days in New York. My daughter and I shared a studio suite at this hotel and we were very happy indeed. The hotel is not luxurious, but it is clean and welcoming. The bed was extremely comfortable and the air conditioned room was spacious. Windows can be opened if required, but this let the city noise in. However, air conditioning was quiet. There were plenty of clean towels and the kitchen was fully equipped - microwave, full size cooker and fridge as well as dishes, cups, cutlery and pans (washing up liquid, tea towels and cloths provided too). We made our own breakfast each morning. Food shops are close by. The hotel staff were helpful and smiling. Nothing was too much trouble. There's free access to the internet to confirm return flights and print off boarding cards and taxis to the airport can be ordered without any hassle. The hotel is ideally located for all the main attractions. Just remember to take comfortable shoes and be prepared to queue - for just about for everything!
| 4 | null |
Nan and John
Stayed at the Hotel 29th April to Dep 5th May 2012. Excellent location, fantastic service, friendly and obliging staff from the moment we checked in until the moment with departed. Great theme and decor. Great breakfast in the breakfast room, excellent bar/balcony on upper floor. Excellent boutique hotel of high standard. Thankyou for making our first visit to NY so memorable.
| 5 | null |
1 star was too much
Don't be fooled by the "location makes this hotel great". Well the location is alright, there are also 40 others hotels with equally great location and similar prices. The cosntruction is one thing, we knew that going in. The cleanliness of the hotel is inexcusable. Let's point for this;
1. Lamp missing power cable.
2. Bathroom door did not close.
3. Bathroom with odd splatter marks on the wall (I didn't even want to guess).
4. Nasty smelling towels and shower curtain (you know that smell when something soaks in water and doesn't get cleaned properly).
5. Scuff marks everywhere.
5. The darkest dingiest hallways I have seen.
6. The creepiest wall paper in the hallway (when we walk out our room and look down the end of the hallway there is a small child playing).
I would add more, but I am actually sitting in the Milford right now and checkout is in approximately 15 minutes. Serisouly, there are hundreds of hotels in this area all in the same ball park. The Sheraton down the streen is nice. I would wander the streets of new york without shoes before spending another night at the milford.
| 1 | null |
Our Go-to NYC Hotel
This was at least our third "stay" at this hotel. It offers great value, nice rooms, good breakfast, cookies in the afternoon, morning newspaper, and coffee/tea/cocoa all day. Most of all, the staff is friendly and helpful even when they're rushed. They always take time to deal with your question or request completely. Jaipaul was especially helpful on this most recent trip. In addition to the above plusses, the hotel is very well-located for walking to stores and Lincoln Center, as well as convenient to bus and subway lines -- and some delicious restaurants in the area. It's a winner for sure and we look forward to staying there again soon.
| 5 | null |
Business Meeting Gone Terribly Wrong
I held a manager meeting at this hotel. It was a mistake. I have used this location a couple of times and have never been treated like this at this hotel or any hotel. They refused to let us into our banquet room to set up computers and printers because the contract said 8PM. Even though it was stated verbally that it would be when it was available. We waited for 3 hours. James at the front desk was rude and very unaccommodating. When we were finally allowed into our banquet room at 7:45 pm and after unloading full desktop computers, printers, two tables full of food, and ice chests full of drinks, the internet does not work. After them sending a maintenance man that spoke little English and had no knowledge of how the internet worked and having us call their internet provider, we found out that their "wired in" internet did not work in that room even though it was stated it would. By now it is 9:30 PM. We had a meeting at 8:00AM. They finally stated that we could get another room. By then, it was too late to break down all the computers and printers. We had to frantically go to the hotel, which we were not staying in because we all lived in Austin, at 6:00 AM to set up for a meeting at 8:00AM. It was the worst experience I have ever had at a hotel. I have put together dozens of meetings and this is by far the worst one. The only shinning light of this whole situation was a man named Larry who worked at the front desk. He was polite, helpful, and very accommodating. I would not recommend this place to have a meeting.
| 1 | null |
A Top Pick for NYC
The St. Giles gets my vote for one of NYC's best hotels. The customer service was excellent, the rooms were spacious and comfortable (I also had an amazing view of the Chrysler Building), and the Eastside location is very central with subways, Grand Central Station, restaurants, Broadway, Bryant Park and nice shops all within a mile radius. I especially appreciated the assistance of the hotel staff. Adeline and Devona in the sales department were great to work with and they adeptly accommodated all my requests for our conference group. Aamira and the front desk staff were very helpful. Gloria did a nice job of making up my room and made sure I had what I needed during my 5-night stay at St. Giles.
I've stayed at quite a few hotels in NYC but St. Giles is my top pick for service, location and value for the business and vacation traveler.
| 5 | null |
Great location and excellent hotel
We stayed at the Washington Court Hotel this past summer. The location is great, walking distance from Union Station and the Capitol. We arrived late at night and were carrying our suitcased, so I wanted to stay close to avoid a long walk to the hotel near midnight. since we arrived late and only staying for one night, the updated the room to the suite that was available. The suite was awesome with view of the Capitol that looked expectacular at night. The hotel staff was very friendly and the following day we were able to store the luggage in the hotel, we tour the US Capital during the day, then picked up our bags and when to Union Station to rent a car. It was very convenient and the hotel was so nice, I decided to do the same thing when we returned the car; but this time we arrived earlier and left the bags at the hotel (before check in); then tour the city and came back to the hotel to pick up our bags and head to our room. It was not the suite, but the room was really nice, clean and a good size. I should say that I was travelling with teeneagers (visiting colleges) and they also liked the hotel and the conveniece of not having to carry their luggage through town. I woul stay there again next time we go to DC.
| 5 | null |
Belleclaire is missing the belle
I’ve stayed at this hotel a few times now. I love the location and neighbourhood-feel. However, construction and renovations were going on, not just in the lobby, but on all other floors as well. And the pricing had not changed! Dry-wall dust and cardboard-covered the hallway carpets. Ladders left just enough room for rollerboard suitcases to get by. The guest lounge was strewn with newspapers, no hot water was available for tea and cereal bars were broken and crumbly. It was far from welcoming and felt rather down at the heels. While it was only the first week in March, the room was so hot and stuffy that I had to put the air conditioner on. It sounded like a jet plane taking off. (I remembered this from a summer stay and thought it was just an isolated room, but this one was the same.) When I couldn’t sleep because of the turbo-jet sound, I turned it off. Then an orchestra of rattling pipes and humming mini-fridge tuned up. I don’t know which was worse!
The rooms are pleasant enough but don’t stay here until the renovations are done. The Belleclaire is missing the “belle” and is quite a mess in its current state.
| 2 | null |
Great neighborhood, clean hotel overall.
We booked this hotel through our entertainment book for a fantastic price (over half off what the hotel's website charges) and after staying for 3 days were very happy we chose this hotel. The staff were all very friendly & helpful, rooms were spacious enough & clean. The best part about this hotel would have to be the area, there are at least 10 restaurants within a 1 block distance. Some reviews showed concern with the noise level, but we never experienced too much of a problem. I did hear sirens one day, early in the am, but its a huge city and should be expected. It in no way affected our sleep. Mag mile & free navy pier shuttle are only a few blocks away, and millennium park is also within a mile. The pool was a bit cold but the hot tub, sauna, & rooftop deck compensated for that. In my personal experience I would rather book a nice 3 star hotel like this & have extra $ for sight seeing & good food than to book a more expensive 4-5 star, let's be honest, it's Chicago. With so much to see & do the amount of time spent in your room is minimal, but if I was forced to spend a day inside I wouldn't be at all disappointed in these river north rooms.
| 4 | null |
Still Our Favourite Way to Begin a Vacation!
This was our fifth stay at the Westin Detroit Metropolitan Airport over the past several years. Nothing beats the convenience of pulling up to the hotel entrance, leaving your keys with the friendly valet attendant, and starting your vacation worry-free.
For us, we know our holiday has begun as we descend the escalator into the zen-like courtyard and inhale the intoxicating white tea scent that wafts through the hotel. Check in this time, as always, was fast, professional and courteous. I asked for a room overlooking the runways and our view was terrific. The room was in great shape, but there were some black marks on the wallpaper (probably from luggage) that needed to be scrubbed off.
We arrived after dinner in Ann Arbor, so we just relaxed, ordered a bottle of wine and anticipated our departure the next morning. We had time for a good workout in the early AM before checking out and making the convenient stroll to the Delta terminal adjacent.
Upon our return a week later I called the valet from the luggage carrousel, and our car was waiting for us out front when we arrived shortly after. It doesn't get more convenient than that.
See you next time, Westin!
| 5 | null |
Worst experience ever!!!!!
We arrived in town at about 10:00 PM pre paid after driving 7 hrs, wife is 6 months pregnant went to go check in and they have given our room away. There was about 35 people in the lobby packing boxes to be shipped out, going up and down the stairs and elevator. It took them some time to find a room since there was 4 total in my family. Never apologized didnt offer anything for compensation just complained for about 20 minutes while he found a room. Finally got to room wanted to shower only two towels 4 people again. Called front desk for towels was asked to come down and get them from lobby, I guess not enough staff. Half the lights worked. ETC ETC ETC just plan horrible will never stay again.
| 2 | null |
Stay somewhere else
The beds were comfortable and it was quiet, so in terms of sleep quality it was good...my gripe was that the amenities were lacking. The Wi-Fi was frustratingly slow, the pool was small and the view was of a wall approximately 10 ft away. I've stayed in DC, and know what to expect, I just think in terms of Hilton standards (I'm a Honors Gold member), this hotel was lacking. The restaurant in the lobby was atrocious. . .we had a dinner that was quite pricey and absolutely horrible. It amazes me because the breakfast buffet was pretty good. When I brought this up to the front desk attendant (which I have complained about a meal before), he shrugged it off and simply stated that he liked it. All in all, I wouldn't stay here again, I would suck it up and stay somewhere else. Just my two pennies worth anyway.
| 2 | null |
Nothing more, nothing less - Just what you should expect
There's a review below somewhere that says that this isn't a luxury suite, but it's not a dump either. It's bang on.
This is a no frills hotel, which offers great service and cleanliness for what it is. I booked it after reading Tripadvisor, and then I actually started to doubt and was nervous about what I'd find. But I was worrying for nothing. It's all good. Room was exceptionally clean and I slept like a baby.
Will stay there again when I return to Columbus. Word of caution, I hear the one on Campus is a bit worse, but I didn't see it first-hand.
| 5 | null |
Avoid this hotel!
While I did get this hotel from a priceline bid, even the discounted rate wasn't worth the aweful experience we had! To begin, there was no 'plus' about this hotel, everything from the decor, to the cleanliness and outside were all outdated. The staff, unfriendly and unprofessional. We had to wait for the check-in staff to finish his cigarette before checking us in! The area around the hotel was in poor form and felt unsafe. The hallways to the room were not clean and run down, the room smelled and the bed was EXTREMELY uncomfortable. My wife and I both woke with no rest from tossing and turning all night. I would avoid this hotel at all costs!
| 1 | null |
Excellent location, big rooms, but outdated
Loved my stay at the Helmsley Park Lane! I stayed in a park view room, 2 double beds. Got there at noon on a Friday on Memorial Day weekend. They had a room ready for me on the 22nd floor. Was around the corner from the elevator, and never heard a peep from another guest. The view from the room was amazing, and it was great to have Central Park out my front door! The room was the most spacious I've ever had in NYC. It is outdated, but it was comfortable and clean. (there was a small bleach stain on the floor, but oh well) Didn't eat at the hotel, but had breakfast at Astor's Diner on 6th, which was quick, tasty, and cheap. I got a great deal with Expedia, so I can say the value was great. I defiantly recommend this hotel.
| 4 | null |
Great staff, nice room
very helpful staff - we arrived early and they said a room was ready! bellmen took the bags right up as we drove the car around the corner to the parking lot. The hotel is two adjoining buildings the historic and the other... the garage is under the other building so it's a hike to get back to the lobby/elevators. They don't have true valet parking from the hotel, but they will park the car once you bring it to the garage. The Daily Grill is very nice- enjoyed our meal there. The room was nice, room 804 - the view as different... not the best.. but it could have been worse. The room was warm... we kept adjusting the temp, but no change. We left the windows open at night - that helped. (it was a warm day too) When checking out we wanted to call the garage to pull out the car, and the phone didn't work. bummer. Room was clean, nice ammenities and a decent size for SF. I would stay again.
| 4 | null |
Top of the Hill but not top of the list
We are just about to leave after a 4 night stay at The Fairmont. We booked it based on its reputation as one of San Fransisco's finest. We have travelled a lot and stayed in a lot of 4 and 5 star hotels and we have got to say that we were pretty disappointed. The room was large and airy but we had no view whatsoever other than a load of air conditioning units and was a long walk from the lift. On the subject of walking, the hotel is at the top of Nob Hill and therefore high heels are a no no !! What we found disappointing was the service, I think the hotel is over reliant on its reputation and therefore feels it doesnt have to make the effort with its guests. Check in was very swift and formal and if you wanted to know anything, it was a case of you got the right answer from the Concierge if you asked the right question and they seemed more keen for you to leave them alone and we were given some pretty duff info, for example we were sent to a nice breakfast place that was closed !!!! We drank the water in the room and were billed $25 for 3 small bottles so watch out - Walgreens is just down the road. No tea and coffee making faciliites and coffee in the room was $16 !!!! We also decided to visit the bar in the Tonga Room and were faced with a queue that we either couldnt jump as residents or book in advance as residents and when we wanted to go out , there was a very long taxi line. As we walked the corridorsof the hotel, there were plenty of glasses and room service trays lying about that the staff felt happy to ignore and spray air freshener instead. In summary, for a younger ( we are in our early 40's ) traveller, we would recommend somewhere more trendy maybe in Union Square or North Beach. We were certainly not made to feel special in anyway and look forward to the complete opposite in Vegas !!!!
| 3 | null |
Dirty - go somewhere else
My friend and I decided to treat ourselves to larger rooms for our last two nights in New York. We arrived at the hotel just after 3pm, after a very slow check-in we found that my friend's king executive room was ready, my king deluxe was not and we were told they were waiting for the room inspection. After about 15 mins of waiting in the foyer, we asked how much longer and got told about another half an hour. If we hadn't asked, would they have let us wait there? We went up to my friend's room to continue waiting, we rang down after about 45 mins and they told us they would ring us right back. After a couple more mins, we rang again, no answer. At this stage I’m getting pretty grumpy. Another couple of mins, we rang again, got told someone is on their way up. The guy at the desk brought up my room key, apologised for the wait, said I had been upgraded to a king executive (room 602) and gave us a voucher for a free American breakfast (not the standard continental). This gave me hope that all was not ruined and we went out to make the most of our time in New York.
However when I went to have a shower late that night, I saw that the shower recess had mould & gunk growing in all the corners which would have taken several weeks to build up. I used a cotton bud to check that it was easily removable, and yes it was (see pictures). If my first room hadn't passed inspection, how had this one?
The only good thing I enjoyed about this hotel was the guy in the foyer (Bellboy? Lobby watcher? Concierge?) He was an older gentleman, always keen to offer tips, recommendations and directions and he did it with such enthusiasm that you couldn't help but smile.
Overall: slow service at the front desk & poor housekeeping outweighed the nice location and the guy in the foyer. Use your money to go somewhere else.
| 2 | null |
Nothing remarkable...okay for a short stay
Spent two nights. It was okay, didn't really have any issues. Room was clean, beds comfortable. Breakfast was slightly below average but acceptable.
| 3 | null |
No hidden gem by any means.
To start, I got an e-mail saying there were 600+ readers of my review for the Pelham Hotel in New Orleans - thanks if you're one that checked that out. Anyways, new conference & new city this month. I would've given this hotel a 2.5 stars if existed. Look, I am a grad student on a budget and thinking back, I probably should've splurged a bit more this time.
Too start, my dorm bedroom from my freshman year of college would've given the room a run for it's money. It was pretty clean, however. I understand that many places are trying to cut down on sheets/towel laundry, however, I was not impressed with a card on everything that is normally done by room service asking you to please consider not having the item changed. To me, if you want a good cleanliness rating, do the job.
The service was so-so except for a younger gentleman who was in the last two days at nice. Everyone else was just indifferent to the guests. Bathrooms were actually quite clean, and the location was a decent walk but still pretty central to everything. I will not blame the hotel for the pan-handlers as they are EVERYWHERE and will follow you WHEREVER you go. There were three of us guys in one double room, we made it work, it was tight and it was a plus having free wi-fi. I do not care about hotel ammenities as I don't travel to hang out in the hotel, but I would only stay here again unless I absolutely had to. San Francisco is beautiful, treat yourself to a nice place.
| 3 | null |
Tolerable
Good location downtown. Do not drive near here. Food, service, efficiency tolerable. Cleanliness adequate. Moderately busy area. Request a quiet room if possible. Try and plan to arrive and leave at less than busy times- not at all near a rush hour.
| 3 | null |
Style over substance
This hotel is very chic and modern but is not a place for weary travellers. The rooms are tiny, with child sized beds in them. The bathroom was so small and the divide between the bedroom and bathroom is a show curtain so their is no privacy. Even by New York standards the room sizes were very small. The hotel has dim mood lighting through out which adds to the sense that you have been buried alive. We checked in and checked out again within half an hour. We were due to take a long flight the next day and could not see how we could get a decent nights sleep in such a small bed. We are not big people but even we felt squashed. On the upside the hotel is clean, the reception staff were helpful and it would be a suitable place to stay for singles or people gong clubbing all night who don't care about the bed size. The hotel location is great, near to Central Park and the Lincoln Centre. We would not stay here as it didn't meet our needs for the sort of trip we were looking for.
| 3 | null |
Think twice before you stay at Gansevoort Park Avenue NYC in the Summer
They have a very bizarre policy in the summer to limit the A/C use. The thermostats in the room are programmed to go only to 75 degrees no matter what temperature you set. After my third stay there and complaining every time, finally the front desk confirmed that this was their policy.,
| 1 | null |
Loud &Unclean
We've stayed in lots of Super 8s, so we weren't expecting the Ritz or anything, but quite honestly they're usually a decent room at a great price. Not this time. The room was dirty (there was "stuff" embedded in the walls in the bathroom, and I'm just not gonna speculate on what it was), and the walls must have been less than an inch thin. We could hear every "conversation" the loud guy next door had with his bratty kids, and every morning it sounded like the maids were working with heavy equipment right outside our door. Nothing like 2-3 hours of off-and-on sleep to start each vacation day off right! I still think Super 8s can be a good deal - but steer clear of this one.
| 1 | null |
Tried And True Favorite - Despite The Incidentals
Our work takes us to NYC every 3 months or so, and the challenge to find a reasonably priced, spacious, bright, hotel in a convenient location is ever present. After staying in our share of charming yet inconvenient places, we seem to always find ourselves at the Doubletree Metropolitan in Midtown Manhattan. Here are the things you will find disappointing: $2.00 charge per bag to hold them, no coffee maker in room, no free internet in room, no safe in room, These would seem like deal breakers, but they are not. The bag fee is up front, so no dillying around with what to pay the bellman. There is a coffee bodega (help-yourself-restaurant) directly next door. You can get a great breakfast, coffee - frankly anything, all until the wee hours of the morning, which is very convenient and cheap. There is internet in the room for $14.00 per day. Steep. But, you can go down to the lobby and skype away to your hearts content for free. It is a nice open space and I have made many a great contact purely by accident because of this. Although there is no safe, the front desk will store things for you. Better yet, don't bring anything of value. I would suggest this on any trip, especially to the city. What you DO get is a very clean, centrally located mid-town hotel. The subway is directly outside the front or side door - 20 steps and you are there. The rooms are spacious for New York Standards. What pleases us is the size of the window. No little postage stamp here looking at a brick wall. This makes the room seem huge and full of light. The front desk staff is wonderful. My favorite staff member is Karen, who will do whatever it takes to make your stay pleasant. She knows all our family by first name now, which is something that rarely happens in todays society. Warm cookie upon check-in...and sometimes if you just want one before bed. You will be withing walking distance to Central Park, The Met, Park Avenue, Madison Avenue Shopping, MOMA...and so much more it will make you giddy. The rate always seems to be one of lowest when I check on line, not to mention the points you can accrue by joining their honors club or their association with many of the airline mileage plans. They do have a great breakfast in the morning which is an add on - well worth it if you prefer to sit down and fill up before you start a busy day. All told - this is New York City. Nothing is free and everything costs something. For us, this hotel balances out the good with the not so good.
On a personal note: During the great hurricaine of 2010, we put our daughter up here for 5 days after she was evacuated from her apartment in lower Manhattan. I spoke with the hotel manager and he explained the plan they had in place during the citys lock down. They took excellent care of her and went above and beyond. You can not put a price on personal safety of your loved ones. For that reason, they have my business and recommendation.
| 4 | null |
Awesome Hotel
This hotel was great. The front desk staff were all really friendly and helpful. The breakfast was the best!!! This hotel is great for the price...
It is literally right off the highway and very very easy to get to other attractions in the city. The last perk is that we were able to request a late check out and got it because we were running late that morning getting up and out.
We will absolutely stay at this hotel again when in the Queen City!
| 5 | null |
Dissapointed
Wyndham was our 4th hotel of the trip and had been happy up until then. When we got to the Wyndham the entrance and lobby looked great. But that is where it ended. It felt like a maze getting around and although the room was sastifactory the tiles in the elevator had fallen off and looked really run down. Our air conditioning also shorted out in the middle of the night and in 80 degree weather it was a very uncomfortable sleep because of it. When I told the staff upon check out they offered no support or care. For a hotel that boasted the 1 million dollar renovation out side of the lobby it looked very old and falling apart.
| 2 | null |
Tacky lobby
Marriot is for me, my home away from home...
This hotel is well located, you have theaters, restaurants, metro station, bus station very close.
The street is not nice, but doesn't feel insecure.
Room & shower are ok. Free Internet was niiiice.
Three things had lowered the rating:
1- can't stand the lobby, with loud music, noisy huge guards (from the nightclub that shares the hotel lobby), and the constant line outside the hotel... I felt like entering a tacky nightclub, every time I arrived to my hotel...
2- although breakfast is free, it starts at 6 and ends at 9!! Who can make it?????... And the breakfast place doesnt invite to have any food there... Is just a place packed with tables and chairs...
3: air conditioning is noisy, so every time it turns on, wakes you up.
| 3 | null |
Hilton hub hotel
Checked in here for final 4 nights of 3 city visit to the States in August. Loved the luxury of Hilton Marina hotel in Fort Lauderdale a couple of years ago and thought this would offer the same somehow. NOT ! This is a huge hub hotel for a combination of leisure and business visitors. It's located in the not so desirable and gritty Tenderloin area which is a bit rough in the daytime and quite menacing after dark as there are so many beggars there with various needs to meet after acquiring your money. Upon entering Hilton you see a massive reception area with huge chandeliers. All artifice I'm afraid as the rooms are simply average and I can't imagine they've been refurbished at all since the Hilton was built (1980's?) NOT a good place to stay. We had room only so I can't comment on other services such as dining etc.. What I can comment on is that though there are security to be seen at the entrance there are none to be seen inside the hotel to counter those guests who enter/exit stinking of cannabis (there are lots of those / possibly tapping into the old 60's San Fran hippy vibe thing). Will better research my Hilton next time but this hotel was not a nice place to return to after touring San Francisco.
| 2 | null |
I wouldn't stay here again
If you are planning a trip to the Fort Worth area I would never stay at this property again. The room was in terrible condition except for the bed. The rest of it really needs an update. The floors were uneven and I almost felt like it could collapse at any time. The area was also very questionable. If I need to travel again to Ft. Worth I will stay in the downtown area or drive from a western area of Dallas before I stay here again.
| 1 | null |
Do not stay here.
I arrived Sept 21st the first dealing was with a night front desk woman who was very rude from the start. I was concerned that the rate that was quoted was not the rate that was charged a 40.00 night diffence. She was not helpful and proceeded to tell me that there was nothing that could be done and the actual rate for that weekend was 165.00 a night which is unbelievable for that motel not hotel but motel. The room was not very clean and all nights there was so much noise sleep was impossible a complaint was made sevral times but nothing was done. In talking to another guest her bathroom did not work and it took hours for someone to fix it. Out of all the places to stay in San Francisco stay somewhere else. I should have known better and will in the future. If you do decide to stay here ensure you have your email confirmation.
| 1 | null |
Front Desk Staff needs training!
I knew that when I made my reservation at this hotel that I would not be expecting a high end place. For the price of $50, it was ok. The hotel and room was clean but needed an update in decor. Breakfast was sufficient. My problem was with the front desk lady. She was not professional at all. I do not expect a lot at this kind of hotel but I do want to feel welcome. She did not smile once even though I tried to joke around with her. She spoke so fast that I could not understand a word she said. She acted like it was an imposition that I came to check in. She looked like she had put her La Quinta shirt on after it was wadded up in a ball. Check out was the same with her. I passed a gentleman in the hall who walked into the office and he said hello with a smile and also the lady who was working in the laundry room was very warm. That made me feel better about staying here. First impressions mean a lot and I would suggest that the lady at the front desk either have better training or find a job where she is not as involved with people. She ruined the whole experience for me. If she was not working there, I would probably stay there again only because of the price.
| 2 | null |
Found ticks!! In the already dirty room
The WORST hotel ever. Booked in on thursdaybafter an 8hour flight,only to discover the hotel is set in a semi 'shopping centre'. The room was filthy- dirty bathroom,stains on bedroom carpet,cracked and dirty windows and worst of all we found ticks in the bedding!the bedding itself looks like its not been changed since 1972!the moved us to a different room after complaining but that room was just as bad!even found cereal under the bed. Hotel staff (except one guy)very unhelpful the female manager was not willing to give a refund this after we told her they had a tick problem(which she didn't even look surprised at!) we booked outsells into a different hotel after walking the streets of new York and now have to struggle getting a refund from our travel agent -co-op travel. Worst hotel experience ever will never book through co op again and will def not recommend the hotel.
| 1 | null |
What a dump
I visit Boston between 5-10 times a year and have never stayed in a hotel as bad as Hotel 140. Do not be fooled by their use of the word "boutique." I can deal with small rooms and actually prefer boutique hotels but just because you have small rooms does not make you a boutique hotel. If you are looking for a true boutique hotel in Back Bay, I'd recommend the Charlesmark. I paid over $200 for 1 night at Hotel 140 and was expecting much better. My room felt more like a college dorm room than a hotel room. The furniture was cheap and ugly and the carpet was ragged and stained. It didn't appear to have been vacuumed before my arrival. If you're just looking for a place to crash, I suppose it'll do. Just don't expect to have a romantic weekend here. Check out the pictures I took and decide for yourself.
| 1 | null |
Want to (try to) sleep in a noisy closet ?
Yes, the room are the size of closets. NOISY !! I could hear the guy snoring in the next room !! Talking sounds like it was in your room. Room was advertised w a queen bed, microwave & fridge. Smallest queen size bed that I've ever seen. No fridge & I asked for one the day we checked in. Told I would have one the next day. Double checked the next morning. Still no fridge. So....we moved next door to the Hyatt Place. MUCH better hotel & value. The Hyatt was cheaper than the double size room ( still not very big) at Days Inn & only $20 more than the closet sized room. Think twice before staying here.....much better values & rooms in the same area.
| 2 | null |
Management should be proud of staff
We stayed here in June after a storm knocked out our power (along with about another half million people) during an excessive heat wave. Staying in our homes was not an option. Hotel rooms were tough to come by, and after calling around to see who had power, the Sleep Inn came through. Certainly, the room was not spectacular, but clean and comfortable. There was plenty to eat at the free breakfast, which I appreciated since I lost hundreds of dollars in food from my own fridge and freezer. Most of all, I have to compliment the staff, who handled a huge influx of hot, impatient, frazzled people all at once, and did so professionally and gracefully. Too bad The Rose is closed, that would have been a nice dining option for dinner.
| 4 | null |
Hyatt Place Columbus/OSU - AWESOME
This hotel knows how to treat its travelers! We arrived late and were greeted by friendly staff. Love the late hours of the little cafe. Parking was extremely convenient. Great room!!! And extremely comfie bed!!
The morning breakfast buffet was better than I've ever experienced -- and I've been to many hotels. Can't say enough about the place!
| 5 | null |
Really did not like this hotel
The room was dark and felt horrible. It did not feel clean at all. Of all the hotels I have ever stayed in including the Gatwick travelodge (which is not up too much) this is the only one I really wanted to leave. The area felt bad and dangerous. You need a taxi to get anywhere with cases so it cost loads in taxi fares.
The beds were small with horrible covers. I felt itchy the next day.
The breakfast was fine, coffee wasn't that good.
Basically it felt seedy and yuck. We stayed just 1 night , I couldn't stand it any more than that.
| 2 | null |
Doing Business in Denver Right
One friendly hotel - upbeat service focused staff with nice fitness center and clean WIFI web access.
| 5 | null |
Worst place ever
This was the worst hotel experience of my entire life. The room had running water pipes in the walls that were running all night long, the staff was very pompous and rude and at one point down right lied to us. I would rather sleep in my car than go back this place. My wife and I are completely appalled by the service we received. Especially from the front desk people. Don't trust anything they tell you. I have stayed at most of the resort hotels in the Phoenix/Scottsdale area and this is by far the worst. I will NEVER step foot on that property again and I would recommend that no one else does either. Hyatt at Gainey Ranch is far and away a nicer, better place to stay.
| 1 | null |
Excellent Service
Stayed for 3 days and 3 nights on business. Service was excellent all around. Favorite part was at check-in when they ask how many electronic devices you have and give you a code for each device for wi-fi. Connecting to the wi-fi was easy and it worked well - no hassles with connecting to multiple devices. Great location downtown near Neiman Marcus. Free hot breakfast as well as milk and delicious cookies in the evening. Only downsides were street noise (I brought earplugs so wasn't bothered too much by it), lack of heater (like southern California it rarely gets cold) and the elevators which need updating (heard several folks complain of having to ride up and down several times before getting to lobby). Overall a great place to stay in Dallas.
| 4 | null |
Pleasant hotel, perfect setting
We spent a week at the Affinia in May. We have discovered through experience that if you want to get the most out of a city stay, you should stay in the city itself. The Affinia is ideal for this . It is very central and also a good transport hub, being across the road from Pennsylvania Station and the Subway and also on the downtown bus route. It is quick and easy to get uptown or downtown and there is a crosstown bus three streets North.
The hotel is clean and comfortable but not luxurious, but for the price in its central city location it was fine. The room was a good size with a sort of study corner and they room was small but adequate.
After trying the cafes across the street we settled on eating our own cereal in the room then had a coffee and an IPad catchup in the Starbucks across the road as we felt that the hotel Internet fee was over the top.
The staff were pleasant and efficient. The waiters in the Niles Restaurant which we used twice were excellent and amusing but the outstanding customer service feature of the hotel were the concierges who were great, quick with help and advice and for whom nothing was too much trouble. They improved all aspects of the holiday.
We expected New York to be loud and brash and up itself, however we found it to be cultured, interesting , relaxed and welcoming. We loved our time there and would go back at the first opportunity.
| 4 | null |
Excellent! Mr. C Beverly Hills will be my choice again and again.
This wonderful hotel has a great combination of classic and trendy, stylish, warmth and homeliness. I`ve stayed there twice, last time in March for two weeks and I will always choose Mr. C when I travel to LA. Rooms are perfectly clean, classy and comfortable with service twice a day. All rooms have a balcony.
Concierges, front desk, bellman, housekeeping, actually everyone there is always greeting you with a friendly smile and always at your service.
The concierges Solomon and Choi are always helpful, they give you OUTSTANDING service and are the friendliest concierges I’ve ever encountered on my many travels. Solomon really stands out. When I left it felt like leaving an amazing friend who only wants the best for you. He made Mr C feel like my home away from home.
Mr. C is located in a beautiful residential neighborhood with perfect access to Beverly Hills and West Hollywood. Walking distance to Rodeo Drive and the house car takes guests within a 3 mile radius from the hotel. The house car driver Angel made sure every ride was comfortable and he was always friendly too.
The restaurant is really worth a visit also. Italian style with white linen furnished tables and tasty Italian food. According to Haute Living Mr. C brings class to Italian dining and listed MR C among the Top 5 Italian Eats in LA. They should have been number one. Looks like the restaurant and bar/lobby is also very popular among the “locals” and have lots of returning guests.
I can`t wait to go back and I highly recommend this hotel for both business and pleasure.
| 5 | null |
Never Again!!
It's in Downtown LA and; therefore, pricey, I get that, but for the prices I expect much better. First off, I couldn't even purchase a drink from a vending machine. I had to order room service. Not cool. It took between 15-20 minutes for the shower water to warm up to a tolerable level (cold, fast showers were the norm). There was a coffee machine provided, but no creamer or sweetener of any kind. I travel a lot and I have NEVER seen that. Worst of all, there were blood stains on the linens and the edges of the comforter was held together by safety pins. For the price, I expect much better. I will never again stay at a Westin hotel especially this one. Thank God I was not the one who was paying the bill or I would have demanded my money back and found other accommodations.
| 1 | null |
Horrible Hotel!
First off we booked through Priceline, thought $63 for a 2 star hotel wasn't too bad,even though it said it was only a 14% savings. Once we got there though they refused to give us two beds without paying a $25 'upgrade' fee. Funny thing is that put the hotel price above the regular price. I've used priceline several times and never had a hotel refuse to give us two beds. At this point though I had two very hungry and tired newborns in the car and couldnt get a refund from priceline so I paid it. The room was very small, it smelled of bug spray and the beds were full size, instead of queen like most hotels but at least it seemed cleaned. We were exhausted so just crashed (as soon as the babies let us). That night we found a baby roach in the bathroom, but it was just one so wasn't a big deal but the next day we went to use the microwave and when we opened the door about 20 baby roaches scattered. Was completely disgusted and then when I looked down at my food they were crawling on it. We were going to stay till about 10 so that we could skip the traffic but about 8 the room started filling with cigarette smoke, I opened the door and no one was smoking outside so I'm guessing it came from next door. We started packing up and left asap, as I'm allergic to smoke and didnt want the girls to be exposed to it either. I spoke to the manager who just blew me off and made a complaint through priceline, who contacted them but they refused to give us a refund or even apologize.
| 1 | null |
Too much for too little
Once you get past the "isn't this hotel quaint and historic" you realize you are in a somewhat run-down facility staffed by people who apparently don't care if you had a good experience or not. We booked two rooms, one, while smelling a bit unpleasant, was fair, the other had a non-working air conditioner, a very noisy ceiling fan, a bedside light that apparently had an electrical short, a peculiar smell, and a window view of the broadside of the outside air conditioning/heating unit. The response when we complained to the front desk the next morning was they would have maintenance look into the problems. No offer to at least discount the room. Disappointing experience to say the least.
| 2 | null |
better than last time
The front desk was very sweet and well trained. The bell hop was a great help as well, but I think calling them ambassadors is stupid. The decor in the main area is still a hot mess and needs to be redone ASAP. The rooms did not feel as narrow as last time. I will only stay here when I am using my star wood points.
| 3 | null |
Good location.
Very conveniently located in mid-town Manhattan West. Room was good, service was also good.
Noise of subway at lower floors (we had stayed at 3rd floor) may be a slight problem. Complimentary breakfast needs to improve.
| 3 | null |
Just ok
My husband and I stayed here three nights in June 2012, and another family member stayed two nights at the same time. We had made both reservations at the same time, and then she switched her room over to her name at check in. But somehow that messed up the reward points for our room, too, and the front desk could not figure out how to put them back. The rooms were nice and spacious, but the sleep number beds were AWFUL. Not very comfortable or intuitive to use. We would try (with great difficulty) to set it at a comfortable level, and over time they would re-set themselves arbitrarily. There was also a ton of crickets everywhere in Austin during that time, and while we thankfully only found one in our room, our guest ended up having to move because so many had gotten into hers. Which was a) gross and b) caused even more confusion at the desk. Lastly, the midtown name is a bit misleading. They can't help where they are located, but now that we know the area better, next time we come to town we will stay somewhere else.
| 2 | null |
Very friendly, comfortable and in the heart of Fishermans Wharf
I booked at the Argonaut as a surprise trip for my husbands birthday. The staff were incredibly helpful, and so friendly. the hotel is right on Fishermans Wharf, and within 2 minutes of the cable car, Ghirardelli Square and some excellent restaurants, with the ferry to Alcatraz and other Piers only a short walk away along the promenade.
Breakfast at the hotel restaurant is good, with prices being average - if you get bed & breakfast, the pastries are huge, and together with fruit will give you a good start even if you don't choose to add anything else - I'd recommend the Huevos Rancheros if you do though, really quite excellent!
Our room was a standard, and was plenty big enough for 2 of us, with 2 double beds. Beds are firm, with good, hotel quality bedding.
The hotel has it's own gym, which although not huge, is well equipped and was empty throughout our stay.
The lobby to the hotel is very large, and used as a gathering area for guests - lots of comfy chairs and an open fire - you'll have to be quick to get a seat next to the fire in colder weather! Each afternoon at 4pm there's complimentary hot chocolate, and at 7pm wine tasting - again complimentary, and both really good.
I would happily recommend the Argonaut to anyone wanting a pleasant base to explore San Francisco, and hope to return myself!
| 5 | null |
Weekend Escape for Two
We really like this location. Right on the river and close to everything. Last year we walked from here to the Alamo Bowl. Always clean and everything you expect from a Hilton. Conceirge has always been helpful with dinner suggestions and reservations. We will keep coming back.
| 4 | null |
Kings Inn San Diego
I enjoyed staying at Kings Inn very much. I think it is very nice for a reasonable price and central location. The only thing is I wish I had had a coffee maker in my room and another blanket but other than that....thumbs up. The staff was very friendly and accommodating.
| 3 | null |
A grand hotel that lacks attention to detail
As a starter it is not easy to find four star plus hotels in Memphis (albeit interestingly there are quite a number of very good restaurants in town). Our first choice hotel - The Riverside Inn- was busy and so The Peabody was second choice and recommend by a work colleague. Starting with the positives. It has a spacious and imposing lobby and the bedrooms are equally spacious ( but strangely with so much space the bathrooms are tiny with only half baths and overhead shower). The concierge team are helpful as was one of the bellboys( Justin I think). It also has a cute tradition of having a number of ducks who " live" in the lobby fountain during the day and are escorted to and from the roof each morning and evening. This is quaint and draws in the tourists. Get there early (11.00 and 5.00 arrival and departure). The not so good though outweighs the positives. Valet service is poor - long waits and one rather overweight boy after fetching my car watched while I lifted two heavy cases in to my car. I was astounded. Although you can order fresh omelette on the buffet breakfast the rest was pathetically poor more in line with a value chain offering. Service when it arrived was pleasant but on our first morning I had to chase around to get a waiter to come to our table despite at least six "milling around". The room as I say is spacious but has no in room fridge (I normally expect a stocked fridge and at the very least an empty fridge that can hold chilled water etc), the safe is so thin it barely holds a wallet. The room was clean but over the three days we were there rubbish and used glasses were not adequately cleared. For such an old and imposing building the walls are not very thick hence if you have noisy neighbours as we did one evening it is not conjusive to a restful night. It is clearly a " conference" hotel. One final point that was disappointing. Apparently at this time of year many restaurants have special lower priced menus resulting in at least two of the hotels we wanted to eat at being fully booked. The hotels main restaurant was also fully booked and I would have appreciated this being communicated in advance by the hotel. I paid the same price for this hotel as I did for The Hutton in Nashville which is a LHW and there is no comparison with The Hutton winning hands down.
| 3 | null |
Great customer service
My daughter and I were visiting Rice University which the hotel offers a shuttle service for the school. Our last day, we had a short amount of time to visit Rice Village and no shuttles were available for a while. So the manager of the hotel drove us to and from the village personally in his car. He went way beyond typical customer service and it was very much appreciated. My only slight complaint about this hotel was some of the furnishings were slightly damaged such as a large mark on the stainless refrigerator and small holes in the upholstery of the couch.
| 5 | null |
Nice quiet room-near everything
20 minutes to the National Civil Rights Museum and 15 minutes to Graceland. Perfect location for business or pleasure trips. Shopping in every direction. Right off the interstate (I-40). Breakfast was wonderful and free. A good selection of hot and cold items (yogurt, fruit, and baked goods to scrambled eggs, sausage, biscuits, waffles, and more. The room was very clean and the decor was impeccable. I could not understand why the elevators were not vacuumed. Otherwise, it was a perfect stay. Shops of Saddle Creek in Germantown, TN was also nice to visit for shopping (15 minute drive). Indoor pool and jacuzzi!
| 4 | null |
Pretentious and loud
Brought my wife here for a romantic weekend getaway. They tried to first put us in a room on the 1st floor, which is actually the basement floor. No joke and no windows! Felt like a bunker. After talking with "a manager" they graciously (not really) moved us to a smaller room on the 3rd floor. Problem was, there was a wedding on the 4th floor. And, you could hear everything. Felt like we were at the wedding!
My other complaint. The staff was pretentious and unfriendly. Usually,in a nice hotel the staff is welcoming. In two days, not one staff person welcomed us to the hotel when we walked in. We will not be coming back. Very disappointed.
| 1 | null |
Filthy room!
I booked a week stay after finding this hotel online. I wish I would have read the reviews first. The hotel room was filthy with actual TRASH on the floor. Door to bathroom had dirt smeared on it from dirty hands and the room had no closet. The only reason I stayed ONE night was because we arrived so late and the sheets were clean. I will never stay at an Extended Stay America again. They should be checking their hotels for the Quality they profess.
| 1 | null |
Never again - probably never another Days Inn
We checked into a FILTHY room (room 221) with dirty socks in the corner of the room, wallpaper missing from the walls, bent and broken lamp shades, no lamps plugged in, and an absolutely filthy bathroom. It was so bad, I even took pictures to show my kids what true filth is....the back of the bathroom door had multiple hand prints, and marks that I ended up cleaning with one of the washcloths. The room was so bad, that my husband and I agreed that we would avoid any and all Days Inns if this is an acceptable standard for the hotel chain.
| 1 | null |
You Get What You Pay...
If you are looking for a cheap hotel with no frills and borderline clean rooms, this is ok. I received a very cheap rate and was taking the first flight out in PHL at 6:00AM, so at most i would be in the hotel for 5-6 hours and that was about all i could stand, in all honesty. Outside the hotel is great. Inside is very old. Room was just that, a room. Hand prints on the mirrors above the bed, hairs on the bed covers.
| 2 | null |
Just read my entire review before booking.
We arrive. We are not greeted until the front desk person says "Next!" very impersonally 20 minutes after standing in line. We walk up to our room and the cleaning woman is in "our" room just starting to clean it. So we had to quickly drop off our bags and leave. I had no time to change because she was inside. Meanwhile the entire hotel smells musty. The hotel claims to be historic; well it definitely smelled historic.
The room was tiny. There was the bathroom, the bed, a closet and 2 feet empty space surrounding the bed and that was all. The ac/heat unit was the kind that is set into the window. The halls are filled with massive mirrows and long corridors! It seriously looked like something straight out of the shining!!! Ahh!
The location is good and bad. Let me explain. Geographically it is excellent. There is a bus stop and a Bart Subway (airport and other transportation) just steps from the front door. Many of the must see neighborhoods are not far and there are plenty of places to eat in the neighborhood. That was the good; and here's the bad: the neighborhood! The neighborhood is called Civic Center/Union Square and it is the home of hundreds of pushy homeless people looking for some change. You literally could not walk two feet without someone begging and aggressively demanding some change or food. Oh and if you are a pretty lady or are going to be with a pretty lady, be prepared for some abrasive staring and shouting in her direction. I wore my purse that wraps around my body just in case. But don't get me wrong, the neighborhood isn't dangerous or "ghetto" it's streets are just literally the home of many many homeless people.
Finally I think the only major positive thing I can say about Hotel Whitcomb is that it does not have a shared bathroom. Your bathroom is right in your room like most normal hotels not in San Francisco.
| 2 | null |
Really chic hotel with some glaring flaws
Truly a hotel of trade-offs:
-Amazingly beautiful rooms but in a terrible back alley
-Very big flat screen, every movie costs an arm and a leg
-Really nice bar, rarely open, never busy
-Great treadmills, no weights
It's a good hotel, but man is it ever expensive. At $350 a night I expect more than a shady neighbourhood next to a shady bar, next to a shady club next to a shady Dominos pizza.
Upon first getting to Boston the cab driver had no clue where the hotel was (other cab drivers would have a similar problem). We get there and it is obvious it is a renovated hole in the wall, possibly looking to the future praying for gentrification. The meet and greet wasn't rude, or even unprofessional, but I knew something was off when the receptionist said "Hello and welcome to the Onyx Boston, weareherealladaythebarisopenmondaystofriday3:00to12:00saturdaysandsundays12:00to10:00iyouhaveanyquestions..." The door man was also off sometimes, he looked like he hated his life and was hungover to boot. One night I walked in and the concierge was sleeping LOL! It's like 4 stoners got together with a business idea. It's also just barely walking distance from everything, just close enough to brag that it is walking distance, but not close enough to actually considered walking places.
If this hotel was $250 a night, I would consider it again, but at over $300 no thank you
| 3 | null |
Lots of Bling, Not Terribly Friendly on a Budget
Obviously, this isn't the hotel to go if you're on a budge. I got a great rate on Priceline. I'm not disappointed, though, and would probably rate this a five-star hotel were it not for a) the WiFi costing $16.95 a day, b) no continental breakfast, and c) having to pay $8.95 to print something downstairs. I don't expect to get a free breakfast in a place like the Barclay, so I probably shouldn't even complain about that. I will say, however, that when I stayed at the Hampton Chelsea, the free breakfast was phenomenal. We also had free WiFi there and could print whatever we needed if we asked. The Barclay does allow you to print your boarding passes for free--which is awesome--but anything else costs money. Again, this is a wonderfully luxurious hotel. They had complimentary earphones in the gym. They had spacious and well-furnished rooms. They had a very friendly and appeasing staff. And the hotel itself was gorgeous. It's just not overly budget friendly is all.
| 4 | null |
More non plus than real value for money
My wife and I visited the hotel for a couple of nights stay prior to a cruise at the end of august 2012. It is located about a fifteen minutes walk from pier 39 and Fishermans' Wharf via the gauntlet of shops trying to drag you inside. Upon arrival our cases were dealt with efficiently and immediately the touting started for a $10 wine tasting. (A little tip for you. Having found out we have just flown in from the Uk, a ten hour flight, a wine tasting is at the bottom of our list) This will not be the last time somebody will try to part you with your money as the local shop keepers will demonstrate.
Inside the hotel we were dealt with by a very smiley white toothed but ultimately not very genuine and ingratiating reception staff. We found our room with our cases not long behind. The room was a fair size but not large although the bed was, and comfortable to boot. The bathroom was well equipped and a good size.
One evening we came back about 9:30pm ish having eaten and found that the town had shut up shop. We were hoping for a drink at the bar to find that it had closed also. A Bit odd for a hotel bar, still saved us some money. All things considered the hotel was not value for money and didn't really have any character about it. It ticks all the box's for service and so on but was somehow missing the human touch and did not come across as being genuine.
| 3 | null |
Dirty
This was one of the smallest and dirtiest hotels ever. The lobby is very deceiving because it looks nice. But oh my goodness this hotel was so nasty and the floors made me want to throw up. I left the room within thirty minutes and received a full refund. Very pleasant people and reasonable rates. That's the only good thing. Oh and the elevator is the size of a bathroom stall!!
| 1 | null |
Very disappointed.
We checked in very late and thought the hotel looked good. Our room was not clean with beads on the floor from someone's bracelet. We were tired so we stayed the night. The next morning we realized how shabby the room was and asked for another. While better it still was not in the kind of shape I would expect from the hotel. We checked out. It received the four diamonds from AAA for the past several years. It was hard from our perspective to understand that. The hotel was tired and needed renovations.
| 2 | null |
Hotel Health Hazard
I have contacted Choice hotel’s corporate headquarters twice about the issues that I encountered during my stay at the Comfort Suites on Michigan Avenue. Both times they stated that the hotel would contact me within 72 hours about what they would do to rectify the situation. It has been well past that time frame therefore I assume they simply do not care therefore I am forced to inform people so that they do not go through what happened to me. First off, the room that I stayed in has a serious mold issue. I asked the front desk if they could do anything but nothing resulted from that conversation. When I walked into the room everyday it was so bad that I could taste it in the air. As for house keeping, I left notes to change the bedding but they refused to do it at all. During my stay, one of the elevators was out of service which made the wait too long so I opted for the stairs. This was another shock in that at each floor the stairwell was littered with dirty towels, glasses and dirty plates. The hotel offers ice water in a dispenser that contains lemons in the lobby. One day I went to enjoy a cup of water and someone had spit their chewing tobacco into a cup and turned it over onto the clean cups. It told the staff at the front desk and they look at me like deer in headlights. I am truly amazed that the staff here lacks any sense of urgency and the blatant lack of caring of their guest’s well being. The mold was so bad that I had two doctor visits and was put on antibiotics, steroids and an inhaler. I run triathlons and I am in great physical shape. If someone has a health condition, I would venture a guess that the hotel’s mold issue could possibly kill or seriously harm someone if they had long stay at this hotel. This hotel is not typical of other Choice hotels. It is too bad that the East Ohio location is no longer a Choice hotel because it was significant better than the Michigan Avenue location. The staff there could teach the Michigan Avenue how to run a hotel correctly. When I checked out, I told the gentleman at the desk about the mold issue and he seemed to be amazed to hear of the issue. This might be because a lack of communication between the staff at this hotel. Another guest overheard the conversation and concurred that they too have also noticed the issue. I sincerely hope that they correct the issues at this hotel because if they do not I fear that a bad review is the least of ramifications that could occur.
| 1 | null |
Exceptional Service
I am a frequent guest at this hotel. great staff and nice rooms. They also have one of the best hotel gym's anywhere. On my last stay Virginai Beeson of their Reservations and Customer Care team contacted me directly by email in advance of my trip to make sure I got the correct room. their service was excellent!!
| 5 | null |
Shorecrest is awful!
I just spent 5 days at the Shorecrest. I'd stayed there a few years ago and remember it being affordable and clean, so when I accepted a job in Detroit and needed a place to stay, this was my first choice. Even though I discussed the condition of the hotel with one of the owners, he gave me attitude and explained that other rooms in the hotel were in much better condition than my room... was that suppose to make me feel better? Anyway, the floors were filthy! So bad I wouldn't touch them with my bare feet. Actually everything was filthy and what wasn't filthy didn't work -- including a very bad electric plug. Although I had maid service, they actually didn't leave me toilet paper, took the small soap I had by the sink and left me with a tiny sliver of soap that was in the shower. Wait that's one good thing, the shower had good hot water and good pressure. I'm baffled by the way I was treated when I could have been a long term resident, but after paying for one week, I was thrilled to get out. The owner kept telling me "you have to understand...." Well he needs to understand, people read these reviews and he's going to end up as an hourly pro-station if he doesn't get this place cleaned up. TOTAL RIP-OFF. Use Priceline and stay somewhere decent. Trust me, you'll be glad you did!
| 1 | null |
Comfortable Hotel in the Theater District
If you are planning to spend a few days in Manhattan and will be attending Broadway plays, the Muse offers a nice place to stay. Very comfortable rooms and pleasant attendant staff. One of their concierges, Mark, was extremely helpful to us.
| 4 | null |
March 2012 Visit
Excellent warm breakfast buffet in the mornings, evening wine/beer reception, and evening cookies offered as part of room rate. Very nice touch
| 5 | null |
Discriminatory treatment at The Jewel
My wife and I were shocked at the experience we just encountered when checking in at The Jewel. We arrived at the hotel a bit more than an hour earlier than the specified check-in time of 3 PM, although no check-in time was stated on our email reservation confirmation. Upon arrival the front desk staff started checking us in with no hesitation, until their computer gave a message stating "System Error - cannot continue." When I pointed this out to them (The Jewel uses customer-facing computers for electronic check-in), the woman in charge at check-in told us, "Check in is at 3 o'clock, so you can't check in yet; but we can store your baggage for you." As she was telling us that information, another guest arrived and was waiting behind us.
I went with hotel personnel to store our baggage in a locked room. Upon my return I saw that the person who had arrived after us was completing his check-in and the front desk staff was telling him how to get to his room. I than inquired, almost in a joking fashion, "Why was he able to check into his room and I wasn't?" The woman at the front desk then replied, "He has a different room than yours."
Well, we booked our room for The Jewel online at a very well known hotel booking site and paid in advance the full amount for our stay (with the starting prices for rooms at The Jewel being in the comfortable three-digit dollar amount -- that is, easily over $100 and upward). We were not told by the front desk that our room was not available at the time of our early arrival; rather, we were told (after completing the entire check-in process -- which I can verify by my bank's electronic notification of an early charge authorization from the hotel for any extra expenses) that "Check-in is at 3 o'clock." When the next guest was easily checked in early with no hesitation, though, the explanation given to us then was that he had a different type of room.
Apparently, as with the animals in George Orwell's classic book "Animal Farm", all animals are equal at The Jewel -- but some animals are more equal than others. My wife and I have traveled to multiple continents and stayed at a wide range of lodgings -- we had, in fact, just returned from an extensive European trip and chose The Jewel for a one-night stay before heading home -- and I have NEVER encountered this type of blatant "room discrimination" at any lodging, regardless of its size or price level.
We fully understand if rooms are not yet available for early check-in, or if a hotel chooses to enforce a strict check-in time. However, when it appears that the reason for denying early check-in has to do with neither of these circumstances, but with the quality level of the room booked, then this is clearly discriminatory to the traveler. I believe that this type of activity should never be countenanced and should be exposed for what it is: discrimination at a sorry level. Regardless of the quality of the accoutrements that The Jewel may offer, our treatment upon arrival soured our stay.
| 1 | null |
Time for a renovation
This hotel needs a major renovation, the room was was very dated, kitchen/bathroom floors sticky' (I washed myself), carpets, worn and dirty, (had to keep my shoes on), tub had mildew, the couch in front of the television set was unsittable,( your bottom would literally hit the floor), walls were dirty with hand prints, the appliances are dated and in poor condition, house keeping was hit and miss, and my colleague in the next room had bed bugs. The staff were plesant, and the complementary breakfast had a very good selection.
| 1 | null |
Good for extended stay
I stayed her for nearly a week and i had no issues with their hotel. They gave me good price but house keeping had only fixed schedule for cleaning up the rooms. I paid the bill for my room as advance by my card and majority of the bill i paid by cash. As i vacated the room before the planned day the hotel front desk person said that they do not keep any cash in the hotel and i had to find alternative for getting my money back. I am really surprised that the hotels do not keep any cash with them.
| 3 | null |
Not "minutes" but "40 minutes" from Beale Street
It was not the best week for Hiltons and me. This property advertises itself as "minutes" from Beale Street when in fact it is 18 miles and 40 minutes from Beale street. I got over that and surrendered to the fact that I would not be heading down there for the evening. After checking in, the smoking room that I had requested and reserved was not available but magically reappeared when I threatened to walk, I went to my room and dropped my bags. I went to get some ice and the ice machine on the 5th floor was inoperative, I shrugged and went to the 6th floor and discovered that "Ice and Vending" was really only "vending on that floor so I went to the 7th floor. After getting some Ice, I ventured to the executive lounge on the 26th floor. Very nice with nice attendant and great views. After a few ordures, I returned to my room to get some work done. The ten minutes that I spent looking for an ashtray resulted in more frustration. I tried to call the front desk, then pressed the little button for "one touch service" and then dialed an outside line and back into the main hotel number; repeat three times with no answers.
At that point I came to the realization this property had plenty of money and did not need mine, so for the first time in 30 years of travel, I walked out; stopping by the front desk to explain the situation and get a "zero due" check out. The front desk employee apologized and made no effort to contact his manager.
It is a shame, pretty hotel in a decent location but the overall level of service is not at Hilton Standards.
| 2 | null |
not pleasant
couldn't get internet connection, tried different rooms, one out of 3 tried worked.
the fridge makes unusual loud humming noise. turned up the TV volume didn't help. could hear in the bedroom.
| 3 | null |
Don't stay here!!!!!
We entered the building and found it to be very unkept. The elevator floor seemed like it had never seen a vacuum, there was weird smell in the hallway. My sheets on my bed had cigarette holes in them, the bathroom had peeling sheet rock, door peeling paint like it was exposed to water damage. There so called complimentary breakfast consist of white bread,cheerios,mini muffin and coffee. I had asked the gentlemen who was keeping an eye on every one...( to make sure we signed in...really !!!! For this. !! ) if menu changes and he said no...this is all they offer.!! Oh and here's the kicker...we decided to take the staires and found the door to our floor had the handle broken off !!! NOT SAFE !!!!
| 1 | null |
Busy hotel but Excellent location
Excellent location as it bang on near all the museums ,just cross the road and everything worthwhile is either few kilometers or merely walking distance.
Good clean rooms but lifts are so placed that you have to walk lot of distance if the room are in the other wing. When we stayed there it was full of girl scouts for a rally so maybe that was the reason that common areas were dirty and even our rooms were not cleaned.
There is no room service although there is an overpriced restaurant in the lobby.for breakfast there is a small Star Bucks that's it !!!
There is no market near by.
The parking is at a distance from the hotel and you have to pay the valet every time you ask him to park btw you cannot go and park yourself.
Overall if you are here for site seeing excellent location but stock yourself with food for kids.
| 4 | null |
Terrible San Antonio Hotel
This hotel like all the other people write, is off the riverwalk and still charging riverwalk prices. 18 dollars a night for parking? That is terrible. About five years ago when this place was under renovation we stayed here and at that time there was no charge for parking, so why now?
Also, the place and rooms are just not that nice.
Last night the ground level parking area was jam packed and we did not know how to access the upper level parking area. We pulled into the check in area and the rude security guard was rude to my wife! He yelled at her. I do not know how a hotel that "supposedly" prides themselves on customer service would employee a security guard with no people skills.
We are still here for another 3 nights and hate it!
| 1 | null |
Old but interesting!!!!
This is quite an old hotel set up. It has a a lot of rooms in several blocks around a car park, which was the site of a shooting/murder on the last night I was there!!! The police investigation delayed departure for a while.
The decor is very old and dated. The furnishings look like they belong in the 50's. Rooms are spacious enough and the bed was comfy.
Breakfast is fairly limited but included in the price.
The ice machine on the hallway didn't work though it did make an enourmous amont of noise.
They have a complinentry shuttle to take you to the Stockyards or downtown which could be very usufull if it didn't stop at 9.30.
The area didn't look that rough but obviously that dosn't mean much in America. I guess a shooting can take place anywhere there.
| 3 | null |
Poor service by front desk on graveyard shift
We stayed at the hotel arriving late due to car trouble. We checked in at 11:30pm. When the reservation was made we requested space for 5 on a 3:30 shuttle to the airport. But when we checked in we were told by a man with a black skimmer hat and black coat that that shuttle was full and our names weren't on it. With no compassion his only response was we could take the 3am shuttle. When asked to recheck the names he responded there were only 5 names on the list and none of them were ours.
Imagine our surprise when a 22 passenger van showed up for the 3am shuttle. In talking to the driver he stated that the 3:30 shuttle used the same van and in fact there was a second 22 passenger van that started at 3:30 for a total of 44 spaces. So unless there were 5 very large parties of 8 going at 3:30 there should have been plenty of room. This clerk could have cared less. He should have checked with the shuttle drivers to see how many seats were available but he did nothing.
| 1 | null |
Great place to stay.
My husband and I stayed there last week. This time without our children and had a great time.
We have stayed here 3 times and have enjoyed our stay every time. It is walking distance to so many places.
The staff was so accomodating. We ate in the dining room and had room service and it each time we were pleased.
We have stayed at other hotels in San Diego but we always come back.
| 5 | null |
if wanna awake all night, this is place
the is the worst hotel ever i been in USA, Hall way and elevator smell like hell and room carpet is very old 30 year old and never cleaned, electric outlet are broken and opened. and Bed bugs all over place, wall, under bed .. my wife and i got many bug bites. Horrible place to stay, outside bench may much better than sleeping this place.
Is anyone-sanatory personal do inspection at all. complementary break-fast is not good at all.
| 1 | null |
Fun and comfortable
We stayed for a weekend as a couple and had a great time. The design of the rooms is really interesting and comfortable. The room was really quiet even when the lobby was boisterous. The hotel had a fun feel. Downside is the water on the floor from the shower, but the shower is so spacious and the Malin+Goetz bath products totally make up for inconvenience. The staff was extremely helpful and accomodating.
| 5 | null |
They're ready for their closeup!
I stayed at this hotel for three nights. I chose the hotel for its proximity to Whole Foods, as I was on vacation with my 2 teenaged daughters, and I prefer to cook my own meals. My title of the review is in reference to the movie Sunset Blvd. The hotel is an old apartment building; pretty but in need of major upgrades. First: they need that security thingy that you find on the inside of hotel room doors, that keeps others out when you are inside of the room. 2nd: in the beautiful kitchen area, they need to clean the cabinets and upgrade from the crusty one pan that they have for you to cook in (I brought my own!). There was one plate, and by the time they brought the other one (I asked for two), we had finished eating. 3rd: they need to upgrade their heating/cooling system. I was there from April 8-11, nice weather, cool nights. No way to take the chill off at night, because of the old H/C system. That also meant standing outside of the shower until the water was the right temp. And when someone flushes the toilet, the water would get hot (like back in the '70's). Not fun when you're on vacay. Lastly, I stayed on the F street side. The front desk staff on that side seemed to try to act busy so as not to make eye contact for fear you might ask a question. Poor customer service!
| 3 | null |
Great staff but....
Nothing in my room worked....shower head had to be replaced, the TV remote batteries were dead, coffee maker did not work and it was replaced with one that did not work either,WiFi..the signal was too weak, the refrigerator froze everything I put in. The front desk people and the shuttle drivers were this hotel's saving grace. I would not stay here again.
| 2 | null |
Excellent Location
Used for layover on international connection. Close to airport, convenient shuttle. We arrived before 10am and were given immediate checkin, very happy about that. Room was clean and quiet, everything worked as it should. Ate twice in the casual restaurant on the main floor, good breakfast & dinner. All the staff we encountered were helpful and friendly.
| 4 | null |
Great location , great employees
The only reason I did not rate I higher was because the Elevators need some adjustments
, jerking doors and the pavers in the Entrance drive need some attention. But the employees made up for it? I definetly would be back.
| 4 | null |
Thank you for a wonderful stay!
We are just back home after spending 9 glorious nights in NYC. We loved our stay at the Econo Lodge Times Square. The rooms are small, but clean and have everything you need. The front desk staff were extremely pleasant and helpful, especially Trinita! Thank you all for a wonderful holiday. We will be back!
| 4 | null |
What one expects from an American chain hotel
My stay in the hotel was for a company event. Everything was fine, although the gym was ver crowded already at 5 am in the morning. This meant getting up really early to work out, otherwise, no chance of running on the treadmill. Food was ok although I did miss low calorie options, it is really hard anywhere in the use to eat low calorie food.....
Room was very large which was great.
| 4 | null |
Bed Bugs, Police Visit, Poor Follow-up to Desk Calls
No recognition on the bill from inconvenience of changing rooms due to bed bugs. Front desk would not recognize Wyndam rewards card because it was not asked for or presented at check-in.
Upsetting to see 6 police cruisers at once in attendance at the hotel with no explanation to guests.
Although front desk staff said they would follow-up on two inquiries, that did not happen.
Frequent problems with Wifi service.
Breakfast items were mostly of poor nutritional quality except for apples and oranges- white flour bagels, donuts, sugary cereals.
| 2 | null |
Best value in the Gaslamp District
When you first look at the Ramada Historic St. James Hotel in the Gaslamp District, you may think, "Yeesh". But this hotel has almost everything you need for a business trip, or a weekend of partying in the Gaslamp. It is in the heart of the Gaslamp, but I have never been kept up by the noise of the street. Great value, amazing service, and perfect location. Add in a free airport shuttle and free wi-fi, and I can't see spending double the price to stay a couple blocks away. Also, be sure to go up to the roof-top deck. A gorgeous view of downtown makes for a great place to have a few drinks and relax!
A couple of important things to know/note: The rooms are small, but I have never spent less time in a room then when in SD. The beds are comfy and everything works. To say their elevators are "old school" is an understatement - the nearly 100 year old elevators still run at the same speed. You have to open the door and pull back the gate to get in. IMHO, it only adds to the charm of this hotel, but just don't be surprised.
Only thing to look out for - As I said, there is some noise and clammor that goes on if you are close to the eleveators. If you are in for business or are not "night owls", make sure you request to be away from the lifts.
| 5 | null |
Amazing!!
Best hotel in Chicago!! I've stayed in many modern hotels before, all luxury, but I can't help but love the Palmer House the most. The Hilton Chicago is great as well but so far removed from Everything else. Honestly my best memory from this trip is getting back from a long day of walking and sitting in the lobby with a box of Frango bought from Marshall Fields with my family. With the calming Christmas music and amazing ceiling it makes the perfect atmosphere.
They don't make hotels like this anymore. I tried exploring the whole thing but its just to huge! There are hallways and ballrooms, spiral staircases and old creepy ones. One time I entered a stairway that was absolutely terrifying but exciting at the same time, and when reaching the top I came out on the balcony overlooking the grand ballroom. The staff is great and gave us no attitude for searching the place from head to toe. There were others looking around its many ballrooms as well and is an Amazing building with so much history.
The rooms were very nice but obviously old. I didn't mind at all but I will warn you. The pool was old as well and not as good as some of the others I've seen in Chicago ie Marriott residence inn where the pools on the roof and has panoramic views of he city lights at night with glass windows all around you and you can go on the corner and it feels like your standing on the edge of a building. The palmer house pool has a glass roof and is in a courtyard. It does have a hot tub too which is nice. I honestly can say that whenever I go to Chicago and stay somewhere else It will not be the same.
Wish I was there right now. Stay at the Palmer house and you won't regret it.
| 5 | null |
Close to port so it serves its purpose....
Nothing special--cruising so it is very convenient. When I got to the hotel (late at night), there was no heat working in the room (and it was freezing). Maintenance couldn't get it going, so they moved me to a suite with working heat. Took a while to get the heat things worked out, but we did get an upgrade. Nothing special about Crowne Plaza hotels. Carpets always appear to need a major cleaning???
| 3 | null |
Quiet, Comfortable, Need Updating
I'd like to give this hotel 3 1/2 stars but couldn't really justify 4. This is a small, quiet hotel on the GWU campus. It's in a residential neighborhood. We didn't notice any shops/restaurants on this street, but the hotel does have a restaurant which we didn't try. We were upgraded to a King suite/efficiency. The size of the room was great. The kitchen area was quite nice and well equipped. The bed was comfortable and you had a choice of hard or soft pillows, which is always nice. What I didn't like was the bathroom. It was clean but in need of updating. I'm not normally picky about things like that but the floor of the tub was so old it was squishy. I don't know how else to describe it. The furnishings in general looked like they used to be quite nice but could use updating. A handle was missing on a bureau. But the staff was lovely and for us the location was ideal. With a little sprucing up this hotel would be a real gem. We got a great rate, but if I'd paid more I would have been disappointed.
| 3 | null |
Perfection
My husband and I stay at the Four Seasons Denver on the night of our wedding. We received 2 free upgrades and a late check out. The assistant manager took the time to show us around the entire hotel and amenities. You could tell he loved working there and his enthusiasm was contagious. We had a fantastic stay. The beds are super comfortable and the views are breath-taking! I HIGHLY recommend staying here.
| 5 | null |
Terrible customer service, mediocre hotel
We pulled up to the first building we saw upon turning into the driveway. The sign on the building did say "lobby". We entered the very small reception area, no one was behind the counter and an older couple was seated on the only two chairs. After waiting about five minutes someone came out to the counter. We were told the other couple was first and that it would be ten minutes before he could get to us. When it was finally our turn we were told we were at the wrong building and had to go to the building next door.
We went to the second building were a young lady was the only person at the counter and was visibly overwhelmed. We finally got checked in and went to our room. The entrance in the back of the building near where our room was located was a bit dumpy looking compared to the registration area. We noticed an odd smell in the hallway was we made our way to our second floor room.
The room itself was suitable since we were only staying one night. We had a few hours to kill before our play in San Jose was to start and all we wanted to do was relax and watch the NHL playoff game. With ten minutes to game time we discovered a problem with our TV. Unfortunately, calling the front desk was futile as the young lady was too overworked to answer the phone. I had to drive around to the lobby to speak with her while my boyfriend tried to get our TV to work. The young lady was rude and unhelpful. I asked if we could speak to a manager and was told we had to go to the building next door as their phone systems were not connected. I was taken aback to discover that both buildings had the same manager yet we were not allowed to check in at the other building. Having been assured that she had rebooted the TV system from her control panel I went back to our room. Nope, no TV. I called and was told we could watch the game in the lobby of the other building. I asked if we could move to a room in the other building and was told we would have to cancel our reservation and rebook with the other building. Go figure.
I don't understand why the two buildings are run as separate hotels yet on Extended Stay's website they only list the 6199 San Ignacio Avenue address. The complimentary breakfast, though we didn't partake, is offered to both buildings but served in only one. It seems to me they would run a smoother operation if they centralized the check-in process to just the main hotel.
| 2 | null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.