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Excellent experience
Booked over Hotwire. Very contemporary hotel with nice features. Staff was incredibly friendly and accomodating. Rooms were nice and clean. Elevators too slow but hopefully they are working on that. If you need parking after checkout make sure you check with hotel rather than paying garage directly. On checkout day we could keep our car in garage for entire day for only $5 more..on top of the $34 for the overnite.
| 4 | null |
Good value
Stayed in a Drury Hotel for the first time and was surprised at the quality and value. We were welcomed and treated with southern hospitality. Great extras include a deluxe breakfast and heavy h'ordeuves with free wine and beer in the afternoon! The room was nice and clean and the bed was compfy. Close to the interstate,made getting to the wedding easy. Would recommend this hotel to anyone.
| 5 | null |
"Walked Out" or BOOTED 3 days before arrival
We received a call on Thursday we would not be able to stay at the hotel my husband reserved MONTHS in advance. The reason? We were only staying for two nights and they had other guests, who had longer stays booked, they needed to accommodate. Attempts to resolve the situation were useless. They offered passport points (we aren't members and won't be after this certainly) 2 taxi vouchers and a wristband. WOOT! Here's the thing, I wasn't even going on this trip until Tuesday, my husband had booked months in advance. I'm now out a plane ticket and staying in another Hyatt sure-to-be awesome property seven miles away from everything. The only reason I opted to go on this trip was the hotel's location. The customer affairs representative I spoke to initially was rude. His supervisor was better but still only said "sorry". I'm sure someone from Hyatt will jump on with all sorts of great reasons why they're in the right. Funny thing, the supervisor said this happened at the same property, same time last year. WHY didn't Hyatt learn from that and oversell slightly less than last year to avoid doing this to guests again? Thanks, Hyatt, for the awesome customer experience.
| 1 | null |
Early checkin fee
I had a meeting in Chicago that started at 11:30 on Friday April 13, 2012. I left New York on a 7:10 AM flight so I could arrive in Chicago early enough to check into my room and freshen up. I arrived at the River Hotel at 10:00 AM and ask to check in early. I was told that a room was available but would have to pay a $35 early check in fee. I have never been charged an early check in fee at any hotel I have stayed in in my life and beleive this is insulting for a guest with a firm prepaid reservation. I did not pay the early check in fee and went to the Rennasance hotel bathroom to brush my teeth and wash my face.
Since I know this is your policy/practice I will not stay at your facility again and share my experience with others.
| 2 | null |
PARKING A NIGHTMARE
We arrived to a shock that this was actually a Holiday Inn. It is older, but clean.
The parking was a nightmare. The parkade was very tight, I have a new Enclave and scraped it on one of the walls. The stalls are very narrow, as are the ramps. Parking for checkin was tight too. Another person was stuck because he could not get his car turned around to get out. I could not find another place to park as all had no overnite parking. Alos, due to the seediness of the area, would not walk far with my grandchildren
\The pool was very shallow, only 3 1/2 ft deep Cold
Breakfast there was seldom enough, as tho they had no idea how many people were checked in. One morning the breakfast room was so hot, staff told us to take the young ones upstairs to eat.
had booked a family room, then told no such thing, and no cots
Staff were very helpful
| 2 | null |
Lovely Hotel in Central Boston
We stayed at the Nine Zero for three nights during a break to celebrate my 'special' birthday. Unfortunately, we had two children in tow. I say unfortunately because the hotel is ideal for a romantic break with that special someone. That being said, the children loved the hotel too - although not specifically a children's hotel, they were given a goodie bag and made to feel welcome by the hotel staff. The hotel is conveniently situated for the Harbour and the Freedom Trail passes right outside the front door. Highly recommended.
| 5 | null |
Average to Good
This hotel could be amazing, but it is just short of that. Had it been on a less hotel-populated road, I might have given this hotel a better review. However, when compared to its neighbours, it's just good, not great.
The rooms are small, very small. If you book through Expedia/Priceline or what have you, don't expect a room with two beds. That costs at least $30 more per night. The beds are comfy enough though. We didn't have duvets, but perhaps that is because of the season.
We received complimentary WIFI, but I don't think this is standard. It is also very spotty, which is not surprising in a well-constructed historic building. There is a business centre. You better plan ahead to use it. One computer was down and the other one was so slow that it took me over 30 minutes to confirm our flight.
The doormen are lovely and welcoming. They really got me excited to come into such a wonderful hotel.
The elevators are slower, but it's an historic building, so it met my expectations.
The maid service was not horrid, but the worst I have had in a four-star hotel. First, we put our toothbrushes in the glasses provided, to avoid having them on the counter. The maid provided new glasses and put our toothbrushes on the counter.
We had turned the temperature up to 75. The maid turned it down to 70, making it chilly when we returned from being out all day and night.
We did some ironing in the morning and didn't put the iron away. Neither did they.
My new sheet had pink highlighter on it and two tears, which would have been clearly noticeable when placing them on. They were in the top, centre portion of the sheet.
They do use bleach to wash everything. So if the smell bothers you, this will not be a good place to stay. I didn't mind it, but I definitely noticed it.
The rooms are tiny, but not the bathroom. I would not suggest two friends share anything but the two full bed rooms. There is hardly anywhere to put your luggage. For a two-person room, only one person can put there luggage on a stand. The other must put it on the windowsill.
The selections on the TV were very limited. And worse, the channel line up was under the glass of the TV bench (see picture). Also, in our room, the TV was on one side of the room (as the room was too small to put it in the middle). Therefore, only one person could see it up close. Luckily, the other was more of a reader.
The location was great, if you don't mind walking. But if you're in Chicago, you'll be walking everywhere. It's not close to the L train or the subway train, but it is close to buses that take you there. It is a short walk to any of the tourist attractions.
There was no pool and no breakfast provided, but you can get room service starting at $15.
While, I had a good enough stay, I would probably not stay again, as there is so much to choose from in the area.
| 3 | null |
A Different Experience!
If you want to experience old Fort Worth (Cowtown), this is a place you'll want to visit. The hotel dates back to 1907 and has an old western style atmosphere. It's not the fanciest hotel but it has it's own ambiance. The hotel is (as the name suggests) in the middle of the Fort Worth stockyards and the night life is western bars and steakhouses. We walked the brick streets and caught a rodeo. It was an experience I won't soon forget.
| 3 | null |
Run down ...in need of updating.
We were very disappointed in the condition of the hotel. The room was dark and in real need for a fix up. It wasn't very clean either. The screen was ripped and the walls were peeling. Just overall in need of help!
We have stayed at Microtel hotels before and were satisfied most times. We realize it is a thrift hotel but expect more for our money.
We picked it for the location mostly.
We didn't sleep well either. The walls are paper thin and heard every door closing and people talking. We had an early flight in the morning and really suffered from lack of sleep.
Not a good experience at all.
| 2 | null |
Great location in Philly
Having never visited Philly before, we researched and chose based on other reviews. The Sofitel did not dissappoint. Located quite conveniently in downtown, near many attractions and restaurants. Nice, large rooms with spacious, well-appointed bath. Valet parking was convenient and quick, although quite expensive - standard for the area. Very comfortable bed and best of all, quiet for sleeping. Great.
Only issue was tv - could not tune to purchase movies. Remote seemed to not have feature available. Did not contact front desk, as we were only there for two nights.
| 5 | null |
Great boutique hotel
I have stayed at 70 Park numerous times for work and for pleasure. The hotel is a great boutique hotel in a great location. Just blocks from Grand Central Station and blocks away from 5th Avenue. There are a lot of nice extras at this hotel.....coffee, tea, flavored water in the lobby in the a.m. and a happy hour with complimentary wine nightly. Also, if you join Kimpton rewards, you will receive a $15 voucher for the mini bar each visit which comes in handy for that moment when you need a little snack. Beds are super comfortable, most bathrooms are small but to be expected in most hotels in NYC. The staff has always been very helpful.
| 4 | null |
Friendly Staff
My husband and I just returned home from a San Diego trip and had to take a moment to let you all know about this hotel. The entire hotel was just remodeled about 2 months ago. Everything is new, fresh, clean and comfortable. The desk staff was beyond helpful. We had taken our bikes with us and the front desk staff were kind enough to let us know that directly across the street from the hotel you can jump onto a bike trail that takes you straight over to Mission Bay. Way cool! The bed which is the most important part of a hotel stay was fabulous! Very comfy and with great support. The linens were nice and soft and the entire room was very comfortable. Would stay here again for sure.
| 5 | null |
AVOID AT ALL COST!
This hotel is by far the worst hotel I have ever stayed. If you can imagine a 1960-1970 horror film mixed with the movie Fear and Loathing in Las Vegas this is the hotel that would be created. Room was dirty and was very hot, the drawers in the dresser do not open, the toilet bowl wasn't even cleaned (there was a ring around it) and the carpet was filthy. We stopped by the hotel later that night and the downstairs was filled with transexuals and drag queens. The third time we came back the downstairs was empty but the lobby was filled with blood splattered all over the walls!! Blood on the floor, walls and elevator doors. It seriously looked like someone was murdered. No one bothered to clean up the mess and it must have been there for a while because there was no crowd and the blood appeared to be completley dry. We went to our room grabbed our stuff and left.
| 1 | null |
Worst hotel I stayed at
This hotel was terrible. Checking-in, the girl at the front desk was not nice at all. She wasn`t rude, but certainly did not make any efforts trying to be nice. Same thing with the valet guy. (well, this is L.A., and it seems that this is pretty common down there)
But the worst thing: the room itself had a strong smell, a mix of cleaning products and mold. In fact, I went to check and all the floors smelled like that.
I not only wouldn`t recommend this hotel, as I left earlier than planned.
| 1 | null |
Great location
We had a really nice trip, there were just some challenges along the way. First, we had pricelined the hotel. We arrived and they had no record of the booking. Priceline actually did a great job in getting this straightened out. They gave us a room on a high floor with an awesome view of the circle. The air conditioning in this hotel (as all hotels) is noisy. I guess I need better earplugs. The room was nice, the bed was comfortable. The tv signal does freeze up often and there was some sort of fraternity party on our floor on our last night. To their credit, when someone called the front desk to complain, security came up and they shut it down. I only visited the Starbucks which was ok, not the other restaurant.
| 3 | null |
conversion job
is this hotel a conversion job in an existing building? feels like it. looks like an office building from outside, although the interior is somewhat better. still not a patch on the other standards I have stayed in - meatpacking, miami. none of the usual quirky personality and style I have come to expect from standard hotels
| 3 | null |
Excellent loaction, attractive design, small rooms
The location of this hotel is excellent, right across from the Boston Commons and the freedom trail, and very convenient to public transportation.
The rooms are very attractive, but quite small. The beds were comfortable, and the airconditioning welcome. The room comes with free wi-fi, a big plus in my book, and a wine reception in the early evening. The staff was helpful.
| 4 | null |
Mixed
Good price, good location, decent rooms, excellent service. We checked in on a Friday and the staff that checked us in seemed generally interested in making our stay a good one. Everyone seemed very nice. Compared to the other hotels in the area, the price at the Red Roof was great. You have easy access to 290/71 and I-35. The room was bigger than expected and very clean. The beds left something to be desired, but were acceptable.
There were a few things that made us uncomfortable. When we first pulled up in the parking lot, we found that a couple of the parking spaces around front were occupied with folks sitting down drinking on a couple cases of beers. I couldn't say with 100% certainty if they were members of staff or not, but I do know that the "party" got bigger and moved to the back of the parking lot later that evening as we were returning from dinner. I like a good party, but I'm just not sure having it in a hotel parking lot when patrons are trying to park is a good idea. Also, on Friday and Saturday nights the noise level was pretty bad. We had a tough time sleeping both nights and it was a running joke that we were staying at the "Red Roof Club". Sunday night the hotel was a totally different animal. There was no noise and we were able to get in a good sleep.
Overall, I would stay at this hotel again, but not on a weekend.
| 2 | null |
Noisy room, expensive parking and breakfast
I stayed 5 nights and found the noise from the trucks on the elevated highway (all night) very disruptive. Would not recommend this hotel. Valet parking was the only option at $22 per day (plus tax and tip). No breakfast included. Breakfast options included hot buffet for $16 and cold buffet for $12. Not worth it in either case. Alternative $5 parking nearby but unprotected in a questionable part of town. I'm not sure who they are catering to. As a business traveler it lacked the very things that I look for. One plus - I used the exercise room and found it nice, clean and quite adequate. The weight room was crowed and small, but the aerobic equipment was fine.
| 2 | null |
think W on a student budget
Nothing bad happened but was underwhelmed by all. There is no room service, barely food service to speak of, no newspapers for digital dinosaur preferences, push button soap dispensers in the shower that barely deliver not unlike the Y. Fine property for budget traveler I suppose.
| 2 | null |
Hilton honors membership is worthless here
On our 1300 mile driving trip through Quebec City and the New England states, the Boston Hilton was our only disappointment. When we checked in, we inquired about staying over another night. The clerk said the room rate would jump from $225 to $350 (because business travelers are willing to pay that). Luckily, we found the Compass Rose Inn, a B&B less than an hour out of Boston in Newburyport, Mass. For the money you spend in these pricey, money hungry hotels, you can stay in the most elaborate B&B and have more space, beautiful grounds, lovely sitting rooms, usually a library, fine linens, wonderful beds, free wireless internet, along with a lovely complimentary full breakfast At the Hilton we felt we were lucky to get a $228 room but with taxes on top of taxes and an outrageous valet parking fee of $38, our total bill for one night was almost $400 not including all the tips. And who doesn't include free Wi Fi?? No more Hiltons for us. We are retired, travel extensively, and expect more for our money.
| 2 | null |
Awful never again!!
What can i say, we travelled around America for a month and this was by far the worst and most expensive grot hole we stayed in!! the only good thing about it was the location!! we checked in the lady on reception may as well have not been there she was so abrupt and rude like we were bothering her, got to our room it was tiny bearly enough room for the bed! old and dated bathroom was small and smelly!! Bedbug, bedbugs, bedbugs eeehhhhgggg makes me scratch thinking about it!! Breckfast was offered with this room, why bother it was a coissants very dry one at that!! the only good thing was it was walking distants to the Whalf that is is!!
| 1 | null |
Wonderful stay
We stayed here for our anniversary. The room was clean and quiet. The staff was very attentive. They brought us chocolate covererd strawberries and champagne while we were at dinner. The concierge gave great directions. The location was great -a very safe area even at 1:30am! It was wonderful! We'd go back in a heartbeat!
| 5 | null |
Wouldn't Stay Again
We stayed at the Beacon Hotel for one night in D.C. The location is convenient, and we chose to stay here based on the family value package that we purchased through the Beacon's own website.
Check in was easy, but valet parking is the only parking option, which will cost you about $33/night. Our room was adequate on the 5th floor, but the bathroom was rather small. The toiletries were not impressive -- one unmarked container of shampoo, and another container of lotion. No conditioner, but there were plenty of towels and two bars of soap. Our room was also directly across the street from construction, which started around 6am and was fairly disruptive.
We did have some issues. First, we had to ASK and make sure that we received all of the discount from the family value package that we purchased. The staff had to "look into" each and every one of the discounts to ensure we were correct, including discounts on meals, half off on parking, and the free bottle of champagne we were to receive. Everything was a bigger deal than it needed to be. We found out at checkout that a lot of specials had been added, but the employees had not been informed and kept up to date of these changes.
We also had issues with the TV in our room. It stopped working while changing the channels, and was not able to be turned on or off. The front desk did send someone up to repair it relatively quickly, and then we had no further issues.
The meals were pretty expensive, but that may just be the norm for D.C., but both my husband and I had some stomach issues following the meals that we ate at the Beacon restaurant. We had no issues from the lunch that we ate outside of the hotel, so we are accrediting our issues to the hotel's food.
Overall, the room itself was decent, seemed to be pretty clean, and although the bathroom was small, it was fine. Our main issues were with customer service/communication and the food. If you are looking for an inexpensive room for one night, this hotel will suffice, but I would definitely recommend looking elsewhere for better service with comparable prices, and be wary of the restaurant.
| 2 | null |
Meh
Good location IF your their for the Historic area. Far for museums and Center City. Rate was ok but not a great value. Rooms are small and furniture too big. Halls are dark and creepy like The Shining. Roof pool awesome. Free wi-fi
| 3 | null |
Walk Through the Lobby Quickly...and get to Your Room with a View
We knew getting this hotel for this price had to have a "catch". But we were desperate...a last minute decision to attend a conference and no legitimate hotel rooms were available in the area of the convention center. So we opted for the congress plaza since it was right on the bus line to the convention center. For that reason it was good....but for other reasons not so good.
This hotel lobby reminds me of a poorly made movie set...just enough to get by. The word that comes to mind is "seedy"
Rooms perfectly acceptable but badly in need of a remodel
Electricity very old
lightbulb in bathroom was flickering off and on
View was gorgeous...right on the lake...so if you close your eyes and focus on the lake, you'll be fine, although not all rooms are on the lake.
I suggest going the VRBO route when you're in this situation.
| 3 | null |
Stay Away!
Looks great on the map, but don't be tempted. Unlike most companies in the hospitality business, this place works very hard to drive people away. Too many rules. Checkin people are rude and unhelpful. Snack bar people are impolite and not too smart. There in no customer service to speak of. Your feel like the only reason you are there is to pay their salaries. Prices are too high, everyone is jammed together like sardines in the summer. Wifi works less than 50 percent of the time. Baths and showers are old and dirty, rusting pipes. Not cleaned very often. Feces on the floor. Parks is old, looks like the 40s or 50s. No pool, no amenities. Seriously, stay away. Go somewhere else. Or just stay home.
| 1 | null |
Great Value and Easy Access to the LBJ
The hotel is a little older. However, for the price, it's a great value.
The breakfast is good, the wifi is fast and they are right off of the 635/LBJ. Pool is clean and the staff is helpful. They could smile a little more.
| 3 | null |
Great room & staff
Due to my flight schedule, I only stayed here 4 hours on a last minute booking, but I was very impressed. The room was spacious and clean, the room amenities - refrigerator, coffee pot, lap desk, etc - were all in great condition. The airport shuttle driver got me a takeout breakfast bag since it was too early for the normal breakfast servings.
| 5 | null |
Clean, modern hotel in the Financial District
This is my second stay at Le Meridien. It's 4-5 blocks from the Bart, so overall pretty convenient though it did feel like a longer trek in the rain than it did when I stayed here during the summer. Overall rooms are clean and spacious with modern decor.
NOTE: They're currently undergoing construction, it's supposed to be done soon, but call and ask about the drilling schedule, I woke up to it at 11 am on a Sunday.
Last time I was here, I had a room that a slight view of the water, this time I was facing inwards towards the city. Apparently there's a venue across the street called Bentley Hall that can be rented for parties, there was a party Sat night. Luckily I was awake past when they were, but HIGHLY RECOMMEND getting a room not facing it. Between that and the drilling in the morning, the lady at the front desk compensated me with free breakfast, and the restaurant staff was accomodating as well in my food adjustments since I was only 1 person and the certificate was for 2.
Concierge can be a little frosty, but they get you the information you need. Ask for the bus map. Overall, quite comfortable, the deal I had this time had free wifi in the room (normally not) and also free parking. Best part of the financial district is that it's away from the tourist clogged streets and walking up to the Italian district is a cinch.
Also highly recommend Cafe Me around the corner for breakfast on weekdays. Super friendly, super cheap!
| 4 | null |
Do NOT Stay here!!
We planned a 3 day visit in April of 2012, that we cut short due to the shabby condition of this hotel. When we arrived, & for the 2 days we did stay, they were painting the elevator with noxious smelling paint. It was impossible to spend any time in the room due to the smell. They said they would put out fans, but never did. The rugs were filthy, the curtains ripped, the bed sagged in the middle & the bedding was dingy. The pillows were not even full sized bed pillows. The toilet didn't work , & the TV kept losing it's signal. I can't understand the other reviews unless some floors have been updated & others have not. We heard 3 other guests with the same complaints, who were on different floors. It's next to the GWU Hospital emergency room, so lots of sirens, but it is very convenient to the metro. I've never written a review before, but take my advice--spend your hard earned travel money & time elsewhere!!
| 1 | null |
Stayed serveral times, this time not as good.....
I have stayed at this hotel at least 3-4 times, and this past time was by far the worst. My family and I arrived at the hotel at 2:55 which was 5 minutes before the official checkin time and were told that they didn't have any rooms ready and were rudely told that they still had 5 minutes to go. So we unpacked the car and waited in the lobby for 15 minutes before they finally had a room ready. The room was clean, although the hotel is starting to show it's age ahain.
They do have cooked to order eggs, which is nice, but the first day the cook was very unfriendly, by the second day that improved when the normal lady was back at the grill. The wggs are cooked well, but compared to other free hotel breakfasts, this one doesn't offer much in terms of healthy choices. But our 4 year old was happy, so we were happy. :)
We got back to our hotel at 3:45 to power down for the day and discovered that the room hadn't even been cleaned yet. So, we walked over to Wal-Mart for a bit and it was done when we got back, but they did not vacuum as there were still bits of paper all over the ground. Apparently the cleaning service must be VERY slow at this hotel now because this was the second time we had to wait to get in our room because it wasn't cleaned yet.
The location is perfect, so I can't complain about that. The price is good too, but I am thinking that next time I might price compare with other nearby hotels that seem to have a better handle on things and have much newer building.
| 3 | null |
Bad Attitude from Staff
We booked this hotel through Hotwire, and when the staff realized that we booked through them at a cheap rate, it was an instant change of service. The front desk lady was rude, and didn't even help us with the self parking. (After we checked out the lady advised us that we had the wrong card.) BTW parking is $25 a night. We only stayed there because we had an early flight the next morning and didn't want to worry about the traffic. The hotel was ok, room was in need of updating and they charged for everything. I will not stay there again.
| 2 | null |
seriously, don't stay at this hotel
When I arrived, there was another guest in front of me in the queue. He was requesting a chair for his room. The staff were openly mocking him when they thought that he was unable to hear them.
I was put in a room which faced towards the back of the hotel. There was some machinery (I couldn't work out what it was) which was very noisy. As the windows are very badly fitted, they offered no protection. I assumed that the noise would end at night - in fact it got even worse.
There were no drawers in my room to store clothes.
The room had clearly been had a very cursory cleaning before I arrived. There was a long hair in the bath and a variety of stains on the walls. After my room was "cleaned" the next day, there hair was still there!
The sink in the bathroom was the only one I've ever seen with two cold taps - I was never able to work out if one of them was meant to be a hot tap or not. The water in the shower stayed cold no matter how long I waited, that I gave up and had a cold shower although, to be fair, it did start to become lukewarm by the time I was finished.
When I complained, I was put into another room (facing towards the front of the hotel - the staff were clearly aware of the fact that the noise is unbearable). They also gave me one (very mediocre, as it turned out) free breakfast.
The new room did have space to keep clothes. However, the window was just as badly fitted and, particularly during the weekday mornings after around 5am, was very noisy. The walls were stained. The iron in the room was broken.
The management appears to feel that, because the location is excellent, the service, the fixtures and fittings, the cleaning, the windows, the furniture... everything can be neglected, because they will always be able to attract guests. And they're probably right. However, every business traveller (like me), who visits that hotel will never trust another Best Western hotel in the future.
| 1 | null |
Very friendly and good location
I was in NY for a business trip and stayed for a short time in this hotel. The first impression was great, very friendly staff and a warm welcome. The room was very clean, a bit small but still comfortable. What I liked the most was the location, in the area were great restaurants. The free wifi was also a plus.
| 5 | null |
Very disappointed for a Westin
I enjoy staying at Starwood Properties and especially the Westin because it caters to a high end clientelle. I should have known something wasn't right with this Westin when I booked it due to the inexpensive price as compared to other Westin properties in the nearby area.
When I pulled up the hotel appeared to be in an older professional office complex. I did not feel like paying 22.00 to valet my car and asked where the parking garage was. The garage was around back and difficult to find. After circling around to find a parking spot I opted to go back to the valet. The self parking was also $14.00 per day.
The valet staff was friendly and took my car promptly.
Upon entering the lobby I was pleasantly suprised. It looked remodeled and smelled fresh and clean. I was given a King Room like promised and made my way to room 1049.
The elevators were slow, old and musty. When I got off the elevator on the 10th floor the carpets were old and stained, the walls looked like they were knocked into by suitcases for years and my room was at the very end of the hall.
When I turned on the lights in my room I was disgusted. The bathroom had some sort of (there is no nice way to put this) snot crusted on the wall near the lightswitch, the hair dryer had dust and some type of white stuff all over it and the bathroom door needed a repaint probably 3 years ago. The paint was literally chipping off the door.
I called housekeeping to advise them about the conditions of the room and waited approximatley an hour for someone to come. I then took pictures with my cell phone and went to the front desk to complain.
The front desk staff advised me the hotel was sold out and there were no other rooms. I asked them to move me to a clean property and they advised me all the hotels within a 30 mile radius were sold out. Finally after raising my voice they did manage to give me a key to room 1201 with two double beds. They did not offer to help me move my suitcase and belongings, and I know that is a little nit-picky, but after making me wait over an hour, you would think they would go above and beyond.
Room 1201 was still old and smelled musty but was at least clean minus the old tile and rust, etc in the bathroom. I then began making calls to other hotels. The Aloft in Frisco was also sold out but they advised me to call back early in the morning and if they had a cancelation they would get me in.
The bed was very comfortable and I did manage to get a good night sleep. I called the Aloft and moved there the next morning.
I would never stay at this property ever again, nor would I advise anyone to stay there.
| 1 | null |
Watch the courtesy van leave you curbside and go elsewhere
Well traveling alone with two young children is difficult from the beginning which was magnified by poor service. We have stayed at this La Quinta in the past and it was ok and convient so we chose to return. This will be our last trip. We frequent La Quinta's for the fact the allow dogs, the reward program, and relative nice accommodations for the cost. So we waited for over an hour, and watched the van pass by, the clearly marked waiting area for the hotel, twice. Even had the adjacent hotel van driver help with a futile attempt at waving the LQ van down. The next drive by only left us more frustrated and a different van operator offered to take us there for 10$. Well after two phone calls and poor judgement we continued to the hotel. What has changed in the last year to make this place go so far down hill. The toiletries and progressed to a postage stamp size soap. The end. The facets were dirty and hard water stained. TSP will take care of that real quick and give the appearance of near new. So, this is one LQ that we will avoid and drop an extra 20-30$ for an extra star accommodation near DIA.
| 2 | null |
Good location; Not so great property
I recently stayed at this hotel with my wife and son the night before an early morning flight for vacation. I had high expectations being that we had a great experience earlier in the year at the Courtyard next door but was disappointed shortly after check in. First, the front desk staff was fast and friendly during check in and check out. However, once we got to the room we found that it was cleaned to the typical Marriott standard that I'm used to (I'm a multi-year Marriott Platinum member so I stay at a lot of Marriott's). The bathroom toilet was dirty and the rooms were exceptionally loud with noise from neighboring rooms and the hallway. In addition, we took our son to the pool for a swim but found it to look exceptionally dirty and not well maintained. Needless to say, I was disappointed with the overall experience. Next time we fly out, we'll be sure to stay at the Courtyard next door.
| 2 | null |
Don't get an adjoining room.
My husband and I went to Memphis for a weekend trip to see a concert at the Orpheum. We decided to stay in the downtown area, so we got a room for the weekend at The Peabody. We got the Bed & Breakfast package. It was Mother's Day weekend. We got in our room in the afternoon on Friday. The room seemed nice and quiet. We noticed we had an adjoining room door. We didn't hear anything, so we hoped for the best. We went out for supper and walked around Beale Street. Got back to the room and kept hearing the guy next door (adjoining room) yelling. He apparently was watching the Memphis Grizzlies basketball game and every time they scored, he yelled, "Booom!".
We luckily had a sound machine and got to sleep in between the Booms. The next day we left and did some sightseeing downtown and came back in the afternoon. We couldn't hear anybody at this time, but before we left for supper and the concert, we heard several women talking and laughing. It seemed as if they were almost in the same room with us. We got back late from the concert and they were still having a good time. We used our sound machine again and finally got to sleep.
I don't know if it was the thinness of the walls or the door, but it wasn't a pleasant experience. The room on the other side of us, we never heard anything. So, I can only assume the door wasn't insulated enough between the two rooms.
The room seemed nice, but upon further "inspection" we noticed an extension cord that was behind the bed and used for several lamps in front of the window. The bathroom was small with hardly any counter space. There was limited space to put your toiletry case on as well.
The bed & breakfast package came with breakfast in their restaurant for the buffet. The breakfast was great and the service (once you got in) was excellent. Unfortunately, the ladies at the hostess station seemed to have no clue. They were the ones busing tables and seating people. It seemed as if they were short staffed, but then again it also appeared as if this was normal. I will give them the benefit of the doubt, so maybe they didn't staff enough for the holiday weekend.
The ducks are okay to stay and watch, but not worth the wait. There was a crown starting at 30 minutes before the time for the ducks to arrive. The guy who takes care of the ducks started with his story about 20 minutes before. Then it took forever for the elevator to finally get there with the ducks, promptly at 11 AM. They quickly walked the red carpet to the fountain. Very hard to see them with all the kids and people around, much less get a photo of them as the waddle the red carpet. Once you see it, it's not worth seeing again.
| 2 | null |
Okay- Would Probably Stay Again
Stayed for 5 nights due to business & booked this hotel primarily due to it's location, so that could also take in some of the sights in San Francisco.
Needed a car, so knew that parking was going to be expensive regardless of which hotel I stayed at. Finding the hotel car park was not too easy, due to 2 reasons. First, directions given by hotel doorman (tall blonde guy) were not the best, found him quite "difficult" to be honest. Secondly, there was a truck parked in front of the turn-in ! Once you know where it is though it is fine, just around the corner from the hotel front door & the staff there were excellent.
As has been said, lobby area is a little bit small at the moment, however it is not terrible and the check-in staff were friendly and efficient.
Room allocated was on the 8th floor, upon entering (about 7pm-ish) I was immediately hit with the noise as I walked in, thought I'll need to shut that window, turns out it was shut ! Called down to reception but advised that not possible to change rooms unless I was willing to pay an increase in room rate. Unfortunately I couldn't so "adjusted".
Room itself though was a good size & very nice, window view could have been better (overlooking buildings directly across the road from front of hotel) above Starbucks. Large LCD TV with enough choice. Very large & comfortable bed, decent lighting. Plenty of storage space. Bathroom was also a good size with a full bath & shower over. Shower was powerful and accurate temperature control. Only moan about the bathroom was the sink, fancy shallow thing which looks great but is difficult to shave in !
Had room service on the first night, cost was on a par with what I expected but pleasantly surprised with the quality of the food. Did look at the breakfast menu but was put off by the prices, plenty of option within a block.
Despite the noise I slept reasonably well every night, bed was really comfortable.
Internet is not free, pretty expensive to be honest but the signal strength and speed was good.
Have to agree per earlier posts reviews regarding the lifts, they take ages, especially at peak times, plan ahead.
Location is good, both for Union Square and heading down to the pier area.
Check-out was painless.
Would stay here again (on a higher floor), although would maybe try someplace else the next time.
| 3 | null |
Wonderful First Trip to San Diego
I booked this hotel a month in advance for a weekend away with my dog. The main reason I decided to book with this hotel was because they were pet-friendly and there are no size restrictions. I have a lab mix and on a good day he weighs 70-72 pounds. After browsing endless hotels I decided on the Palomar. The other reviews I read were nice but some made me a bit weary such as the homeless people in the downtown area and the price for valet parking. My dog and I walked the entire downtown area in the two days that we were there and we were never bothered by anyone. Everyone was nice and/or minding their own business while we were out. The valet concern...well I was happy to pay the $38 fee for over night parking because parking is a bit of a challenge. I knew that my vehicle was safe, I didn't have to worry about getting a ticket and the texting valet to get my car when we needed it was pretty sweet.
I've already booked my next stay with the Palomar for next month. We enjoyed the area so much we cannot wait to go back. After spending all day at the beaches and parks it was nice to come back to the hotel, open out the patio door and take a nap on the most comfy bed I've slept in in a while.
I also worried that people were going to freak out when they saw my dog. He's a big boy and a tad 'happy' when meeting new people but from the valet staff to check in staff; they were just as excited to see him/us as he was to see them. It's the little things like that made the stay that more enjoyable.
| 5 | null |
Quiet and clean, good service
Warm friendly service. Quiet and clean rooms. Breakfast was very good. First time I stayed and I will stay there again.
| 5 | null |
Please Look Elsewhere
Did not enjoy my stay here....Street noise was unbearable...dreadful breakfast....Smelly rooms....paper-thin walls...Indifferent staff...Not worth the money...There many other better hotels for the same price.....
| 1 | null |
Great location near the Space Needle
Traveled to Seattle for business. Really clean and quiet hotel in a great location. I was walking distance from the Space Needle and only a short cab ride from prime tourist spots like Pikes Place near the pier. Service was great. Desk was super helpful in setting me up with a towncar ride back to the airport that turned out to be cheaper than a cab! I didn't get a chance to use the pool, but it looked great. I'll have to try next trip.
| 4 | null |
Nice business oriented place
I stayed for a week in early November 2012.
The reception and lounge areas were nice and business spartan. There were a number of fireplaces that were a nice addition. Though there were chairs everywhere taht sucked. The only way to sit in them was on the edge of the seat or half-way lying down. I mean really, what the hell? Everything was fairly new, very clean, functional and businesslike.
My room had a nice shower/bathroom and a king-sized bed. The bed was a seriously comfortable thing with big soft pillows and comforters. The desk area was terrific for working and even had a usb port for charging my phone and electrical outlets built into the desktop. And the flat screen tv was HUGE and new..
The bartenders and cleaning folks did an excellent job of taking care of me. They go all out to take care of you. The front desk people were also professional and helpful.
The food service / kitchen I have to say were not that great. The food was garbage. The cook had no business being in the kitchen. From the most basic omelet to wings to hash browns they were incapable of making anything edible.
It is located in a decent neighborhood within blocks of Seattle Center, the Space Needle, iMax theatre and some really decent restaurants, though stay away from the New York pizza place, (the food is bland and not impressive). Citizens however is a nice, small eclectic place with good food and beer. Also the QFC grocery store in literally a block away.
SO I would definitely stay there again and NOT eat at all.
| 4 | null |
All about image; not about performance
A great DC institution, failing miserably compared to their peers.
The rooms are tastefully decorated, but functionally decrepit. The locks on the door failed twice during a 3 day stay. The shower (although beautiful) leaked all over the floor due to bad door trim. The toilet flush valve failed and ran all night.
A somewhat over zealous (and maybe obsessive compulsive) maintenance person zip-tied every power cord (lamp, clock radio, iPod dock, etc) onto the nightstand, while wired incorrectly. All 3 units did not work until cut, re-configured, and replaced.
The A/C unit doesn't seem to have any relationship to the thermostat. Stat was set at 68. Room temp averaged 74, regardless of the outside temp.
The TV channels default to non-HD channels, and require a manual channel scan up into the outer reaches just to access HD. And the channel menu is inaccurate. Join the new century! This antiquated system should be the embarrassment of any progressive hotel.
This is a beautiful, historic hotel that has all the potential in the world, but has fallen behind the basic standards expected of modern hotels. Look elsewhere.
| 1 | null |
Small, Smaller, Smallest
Want to know what the tiniest hotel room in the USA looks like? If so, stay here. There is about 15" on either side of the bed to the wall in a standard room. No room here to lay out your suitcase and access clothes. The bathroom was so small you almost had to sit sideways on the toilet seat. Its a sad state of affairs that NYC regs allow rooms this small.
After a long day of taking in the sights and sounds of New York City, do you want to return to your room and sit awhile to rest from the noisy crowd? Not here. There's no where to sit in a room this size. You can lay on your bed and look up at the TV however. I've stayed in many a small European hotel and this is the tiniest hotel room I've ever seen. Too small.
Otherwise, everything here was fine. Great location. Interesting design.
| 2 | null |
Not Impressed
Stayed here recently for a Conference. Was not impressed. The location is excellent. Disappointed that the room had double beds instead of queens - didn't think any hotels still had double beds. The pillows were uncomfortable. Customer service was lacking. Had to repeatedly call before requests were met. Surprised that they actually want to charge you to use a locker. With what you pay to stay here, that is ridiculous. We stayed in a beautiful customer-oriented hotel in Monterey before coming to San Francisco and it was such a stark difference to what we experienced at the Marquis. The lines were always long. Not sure why Starbucks closes so early. Trash was not emptied. Overall I would not choose this for a personal vacation.
| 3 | null |
Hidden pet fees, overpriced breakfast, poor TV reception
While there were few issues with the room itself, I was charged a $75 pet fee for a 1 night stay on a $104 hotel room. I called to confirm pets were allowed and was not advised of the fee. Obviously, I would have stayed elsewhere had I known. My dogs were present during check-in and checkout and still no mention (you have to walk past the front desk to/from the elevator which is the only way to the guest rooms (I was placed on the 5th floor after asking for a ground floor location)). I even received my bill from the front desk staff upon checkout (with dogs by my side), still with no fee listed. I found out when my credit card total was $75 more than my receipt 3 weeks later. I spoke to the GM, Mike [-], via telephone, who basically told me "too bad". He insisted the policy was in writing and I challenged him to show me as I could not find any mention. He couldn't even find it on the website himself and had to "get back to me". It was posted - hidden under announcements up in the address line. Really? If they actually wanted people to see it, wouldn't it be listed under one of the 8 major sections where all of the other pertinent info is found? Anyhow, live and learn. Horrible customer service. I've been an SPG Gold member for 14 years and still travel quite frequently with Charlotte being one of my new territories. You can bet this hotel will NOT be on my list of options. There are several other SPG choices in that area. Pick one of them instead.
On a side note, the $8 overpriced breakfast was awful and not all of the listed TV channels came in (some were fuzzy, some did not work at all).
| 1 | null |
Um, didn't mention the renovations until I arrived
I'm a Marriott person (those of you who are fellow Marriott people know what I'm talking about). So I try to stay at Marriott hotels whenever I can. But - bad Marriott! I would like to know ahead of time if the hotel I am booking is undergoing major renovations! The lobby is a disaster zone. Ice machines are out of order. The fitness center is closed (but you can use the one at the Courtyard that is nearby - I did, and I left wishing I was staying at the Courtyard). I recommend waiting a few months before staying here. It will probably be fine once the renovations are done but ugh for the meantime.
| 2 | null |
Ripped Off
While the location, room and amenities were all good to great at the Handlery, my check in experience left a dark cloud over the rest of my stay that never dissipated. I booked the Rooftop Garden Suite at the Handlery San Francisco for 2012-03-03. I had considered booking the previous day (Friday) but sadly it was more expensive and already booked, besides which I had a previous engagement. When I arrived at the hotel to check in, the staff were unable to locate my reservation. After some back room consultations, the front desk rep produced records showing that I hadn't checked in the previous night, and so my reservation had been canceled and I'd been charged for a "no show". Of course, I hadn't checked in the previous night because I'd been several hundred miles away in my own bed, exactly as planned. After another fifteen minute wait, the rep informed me that the suite was free tonight (obviously a surprise, given I'd booked it) and he'd be happy to rent it to me for an additional two hundred dollars. (This actually ended up coming out to about $260 because of something about pre-discount taxes and surcharges), so I ended up out of pocket about $625 for one night in this admittedly rather nice room. But not $625 nice. Not even close. I was very very tempted to cancel my week long stay with Handlery after this experience, but the difficulty of finding a better place to stay during the Game Developers Conference was daunting. I know for certain though that unless things have changed significantly I will not be returning to Handlery San Francisco or visiting Handlery San Diego any time soon, including for next year's GDC.
| 1 | null |
The name isn't reflecting the reality
Pros: good location at Hollywood (next to walk of fame, kodak cinema, Hollywood museum) / free parking (own car is a must in LA) / big room / free (simple,in room to take) breakfast / free internet / prompt repair of defects at room (except cable internet:-()
Cons: too 'cheap' decoration and furnishing of the room / often not working wifi and cable not working at all / too limited choice of TV channels / annoying room smell (overlay of...?) / too noisy (although efficient) aircon
| 3 | null |
If only the rooms were the equal of the staff
I recently stayed as part of attending a Harvard conference. 4/17-19, 2012. I can see why the walls are covered in plaques of praise and awards. It is because aside from location, they are that are excellent. Beds: the mattress had no cushioning on it, not that I expected a $2000.00 pillow-top P.P., or any other current excellent others. Felt like I was sleeping on springs. Both my queen beds almost as hard as the floor. I checked with my other two attendees and they confirmed the same issue. I used the 10 pillows in the room (4 each bed plus 2 from the closet)to make them into a bed. The rooms look like they haven't been renovated in 20 years. Staff was excellent and conveinence to the convention center was the only saving grace, considering I slept less than 3hrs/night.
| 2 | null |
Awful, big mistake
My wife and I recently stayed in this hotel for 2 nights. The location is great and the staff was helpful. The room was tiny and awful. It was shabby, dirty, small and the plumbing was noisy. The worst part of the stay was returning home and having many large, ugly, red, itchy insect bites on my arms and legs. I wouldn't stay at this hotel again even if it was free!
| 1 | null |
Great Deal for Elks members!
I booked this hotel through Hotels.com. You will not be offered the same rate as an Elk member if you do this. I suggest calling the hotel direct because it will save you $50 to $70 if you do. If you drive, we highley recommend using their valet. It will take you approx 15 to 25 minutes to get your car, but you could (if you're an Elk member) use the Elks Lodge Bar on the 3rd floor while you're waiting. They have a very nice lobby that you could wait in too. The staff is very well trained, courteous and professional. Their scaffolding in the front of the hotel, but didn't see anyone working on it. Being on the weekend. So that might be something to consider. Our room was very nice. The window only opened about 10", but that's all we really needed. The beds are fantastic... I wanted to bring ours home. The bathroom fixtures are way out dated, the sink is cracked. The was paint on the tile in the shower. The tile looks to be much newer. And we found minor mold in the shower and around the back splash of the sink. We did mention this to the front desk, he took notes of our issues. I still recommend staying here. It's very close to little cafe's, restaurants and bars. Within 1 to 4 minutes walk. Getting a taxi only took like 5 minutes if that.
| 4 | null |
When did Westin go to plastic glasses?
Lobby and public rooms were very nice, so the room was somewhat of a disappointment.
I always thought Westin was a 4 to 5 star group but this hotel is more like 3 star. Our room was in need of an a renovation. Old and peeling wall paper in bathroom. Laminate on bedroom counter/dresser needs to be re-glued in spots and the hinge on one of the doors (where the mini bar used to be) was loose. And, plastic cups in plastic bags!
A nice touch was that the room had two luggage racks so one of us didn't have to put their suitcase on the floor.
Check in/out staff were friendly and professional.
In this day and age when you can get free WiFi with a cup of coffee I find it insulting that hotels want to charge.
The property attracts conventions and meetings but our room was very quiet.
Parking was not too bad at $24.95 p/day but there was a disturbing health notice at the entrance from the lot to the hotel stating that both the building and lot had cancer causing materials. We asked one of the staff, who hadn't seen the sign and couldn't provide any info. We were leaving, so didn't pursue the question.
| 3 | null |
The good, the bad, and the ugly.....
The good: the room was clean, the bed was comfortable and it's close to the airport.
The bad: the place has a sketchy vibe, it wouldn't hurt to run a vacuum over the floors in the restaurant and the public areas.......just doesn't look all the clean.
The ugly: bags of trash left overnight in the hallway, stained filthy carpet in the elevator, and the restaurant seats, bored gormless looking reception staff, and worn out looking bathrooms with no bath tub.
Verdict: No way this is a three star hotel. Go another two exits to Quebec St and stay at one of the hotels there. You will pay less and and the place will be clean and professional.
| 2 | null |
Review of The London NYC
Stayed at the London NYC for a 4 night getaway with a friend. The suite rooms are very large with a separate bedroom area. We had a room right across from the elevators and we were NEVER disturbed by noise. MoMA is right around the corner, as a certain famous Beatle's New York apartment (on W54th) so you might have a private star sighting like we did! The concierge (Michael) recommended some fabulous rooftop lounges and restaurants "where the locals go" which brought us to an eclectic part of NYC, all within walking distance from the hotel. The London Bar is a great spot for a drink and food. The mini burger is amazing! Unfortunately the London Bar started renovations on July 1st, so it was closed for 1/2 our stay.
| 4 | null |
Large Room
We tacked on a day to our vacation in Philly and ended up at the Raddison. We had come from the Marriott where we stayed 5 nights. On the plus side, the room was a double and it was one of the largest I have seen recently. The staff informed us upon checking in that we would have to have a king room as no doubles were available ( we were on a girls' weekend.) We checked again when we returned from shopping and asked if a double room had become available...it had, and they moved us. I did appreciate that. The location was nice...but I liked the downtown location of the Marriott better. This is a smaller, quaint hotel. There is a nice little lounge for cocktails..we did not eat in the restaurant. The room was okay.....lighting was poor and the outlet situation was lacking. Two girls with blow dryers , hair appliances ,and cell phones to charge was like playing musical chairs with the plugs! The carpet was in need of a good steam clean as well as the furniture pieces. Overall, this would be a good place if you want a big room and are not concerned with the little details, if you are super picky....look elsewhere.
| 3 | null |
Not Bad?
I spent 4 nights here on business Jan 2012 and although not disappointed in any way I didn't really feel anything really justifies giving it a better rating. For a start the hotel is perfectly clean and everything seems and feels new. What I felt the hotel really lacked was character. It seemed like some of the main details had been overlooked when designing it. I had what I thought booked a 'King Suite', but as the price was very reasonable I didn't really seek to question the oversize double room. Sure it had a small dining table and a pull out couch, but wasn't a suite, nor did it have any storage or hanging for clothes, so I literally spent the entire 4 days living out of my suitcase. Not exactly a major problem, but more of an oversight by the management.
The hot water went out one morning. I called guest services and was advised that it was being repaired and would be back on in 20 minutes. sure enough it was on in 20 minutes and again more of an inconvenience than a disaster, but not what I'd expect from a Sheraton. The coffee shop was always empty which meant ordering was quick. The bar area seemed quite adequete for a quick drink and nothing more. The location is about 1-2 blocks from Chinatown which makes for an entertaining diversion and some excellent and cheap food. Overall, despite my review I would stay here again as the price I managed to get for the room was excellent.
| 3 | null |
Comfortable but average
I have ocassion to stay at this hotel when I must overnight in DFW to accomodate a busy travel schedule. I choose this one more for its location - easy to get on the shuttle and its very close. Its clean, although my bathroom was a bit dingy but mostly clean. Since I arrival late, after 930p, and leave early 630a the next morning, its really annoying that you have to pay for Internet for 24 hours (or frankly, at all). The Internet is not new, everyone uses it and hotels should provide it at no cost. I would even be willing to pay a couple of dollars extra for the room to have free Internet. The charge feels like a money grab - fee for this, fee for that. Pretty soon these extra charges mount up and its extremely off putting.
I don't want to sit in the lobby for "free" Internet when I'm paying $200 for a nice room! Just include it and I will like this hotel more.
The shuttle drivers are the most helpful of all the staff!
| 3 | null |
Good stay
We stayed here for the Denver Broncos game. The room was clean, had a suite and it was very quiet being on the second floor and completely full. The beds were very comfortable. It was also very close to the stadium, about a 15min walk if you take the fenced walk way near the freeway. (safe, beautiful walk at night with the lighted skyline) We did not try the breakfast since we were meeting up with family, but it smelt wonderful and the coffee was yummy. I would stay here again, very nice experience.
| 4 | null |
Not really Worth the Price
I stayed in this hotel for a conference, thank goodness I had enough points not to pay for it because it is not worth price.
Pros:
A mostly friendly staff
Location, Location, Location
Comfortable bed
Nice size rooms
Flat Screen TV
Cons:
Some of the staff - see below
Security latch in my room was broken and never fixed as asked
The extra pillow and towel I requested was never delivered
The walls were paper thin (I could hear Beale Street Saturday night and could hear my neighbors phone ring. Every time they closed their bathroom door it felt like their was an earthquake.)
The Thermostat didn't work consistently
The carpet felt old and dirty
Black out curtains were from the 80s I think that are way too small
- Upon arrival, I had a very nice lady check me in. Since the hotel was apart of the conference, she was able to tell me where to go and how to get there. She even gave me a full color map. Well, I still had to get some things from my car before I valeted it and I accidentally left the map in my trunk. Instead of causing a big problem with the valet, I thought I would just stop by the front desk to grab another map, I mean it had only maybe 30 minutes since I got the first map so should be simple. No so simple unfortunately. The lady who had first checked me in was not at the desk and the new lady, was....uninformed. I told her I was with the conference. She didn't know what I was talking about. I told her you know the conference, that is on the sign right there. (There was a huge sign in the lobby welcoming the conference members) She still didn't know what I was talking about. Then I said its at the conference center. So she gave me very brief directions. "OH just go up a block and hop in the trolley" Ok...what is my stop, which way do I need to go. Points, "That way". Me., "Can I just get a map?" her "What map?" So you get where this is going. After more of this, she finally gives me a map, but doesn't bother to point out where the conference center is. So I ask, silly me. Her "The trolley will drop you off." Me: "How far is it?" Her: "A mile give or take." A mile? I am not going to take the trolley to go a mile. It was a beautiful cool day. I ask her again where is the conference center and we go back and forth several times. I finally spell it out for her, "Ok listen, I am not taking the trolley as I have already said several times to go a mile. Where is the conference center? I am not taking the trolley." Her:"Why ain't you taking the trolley?" ME: "Its only a mile." Her: "Yeah its a mile so why would you want to walk that far?" Seriously? SERIOUSLY??? OMG. Me: "Its a beautiful day and I want to enjoy it." She rolls her eyes and gives me directions. This all lasted 10-15 minutes!!!!
After I check in at the conference, and complete the orientation, I head back to my hotel. That is when I notice the security latch is broke. I am meeting-up with some colleagues so I thought I would just stop by the front desk on my way out. I know, I know fool me once...and all that. Any way, the manager is at the front desk this time so I tell her the latch is broken and I give permission for maintenance to enter my room. She said it would be fixed immediately. Several hours later I return to the hotel. The latch is still broke and remained broke during my entire 4 day stay.
| 3 | null |
It's horrible
It's the worst hotel I stayed in my life.Dirty, no hair dryer, no internet in the room. The alarm is beeping all the time. The bathroom is leaking. The worst thing is there are bugs in the room.
| 1 | null |
This is the most depressing place I've ever stayed
Had I not paid for this hotel in advance, I would have checked out immediately. I was desperate for a reasonably priced hotel at the last minute and this came up on a discount site, so I booked. I have never been somewhere so depressing. I've stayed in hostels that were nicer than this place.
My first room was so dark and unclean, that I was convinced a crime had been committed there at some point. I immediately asked to be switched to another room, and my skin was crawling as I was waiting to be moved. I didn't even want to sit down on anything. The only good part of my 5 day stay was that another room was available. This was slightly better, in that it appeared to have been cleaned recently, but I never let my bare feet touch the floor. Seriously, the bed was made each day but that was my only indication that things had been cleaned.
It was rainy and cold in NYC while I was there, and even though I had a cold, I dreaded going back to the hotel. The one time I had breakfast there, I asked for cereal and they had only two choices and no milk (someone had to go to the store next door to get milk. Even the server was embarrassed). The whole place is set up to look good but cause you misery (like the bathroom in the lobby has the toilet paper hanging from racks that you'll bang your head on. Looks good, hurts like hell.).
The staff alternates between creepy and disinterested. I wanted to complain to someone--anyone--a number of times, but I couldn't find anyone. When I checked out, I was so happy to be leaving I didn't bother to say anything.
The location is great, but don't do it! Really, don't. Please.
| 1 | null |
OK but not a really memorable experience
My wife and I were slightly disappointed by the rather dingy rn down Hotel Diva. I did enjoy the elevator though.
| 2 | null |
just fine
I think that this hotel is under-rated. Really, 74 out of 74 in Boston. I expected it to be terrible.
(I had to stay in this hotel for a work function.) But then I stepped in and thought, "what were all those people complaining about?" It strikes me as a pretty standard 2.5 star hotel, perhaps on the older side, but efficiently run by a courteous staff. My room was clean and comfortable, and there were several nice touches, like free bottled water and a few snacks. The room was fairly spacious for this level of hotel. The room was quiet (I was on the top floor). I read that many people complained of odor, but once again, I didn't notice any foul odor of any kind.
I liked the location. First of all, it's right across the street from the Charles river. Second of all, it's easy walking distance to some cool restaurants and pubs. It was very convenient for me.
In short, I would stay here again, even if I were choosing the hotel myself.
| 3 | null |
Great Staff and Price, But Noisy Rooms
I stayed at the Hampton, San Jose for 4 nights while attending a business conference downtown. The rooms are very large and reasonably priced. They are new and clean with high ceilings. The bathrooms are also modern and large. The hotel staff does everything possible to make your stay pleasant.
Try to book a room on an upper floor. I was on the first floor and I could hear someone pacing in the room above for most of the first night. It would seem that the floors in a new building would not creek so loudly when people were walking. Some nights the people stopped their pacing but other nights they didn't. In an earlier review, I mentioned not to stay in a hotel that provides ear plugs, this one does, so I should have heeded my own advice.
There are several good choices in restaurants at a shopping mall less than 1/2 mile away. They include crab/seafood, barbecue and American cuisine. Downtown is about 3 miles away so the hotel location is a good choice if you are doing business in the downtown area. The immediate vicinity is not especially pretty so it is not a good location if you like to go for walks.
This would be a very good hotel if it was better insulated and located in a prettier neighborhood. It still rates slightly above average due to the exceptional staff and good prices.
| 3 | null |
Not My Choice
A picture says a thousand words and it is the truth. It is as the latest reviewer said who visited in early February and as late as last April. The furnature is old maybe mid 70s. The lobby is the best feature of the hotel. The first room we were given had a badly patched ceiling on the 15th floor (the 15th is the highest floor). The second room that we were given was an "up grade" according to the front desk. The room was slightly bigger and it did have a balcony. Like the first room the furnature was old, the chairs were clearly worn by the torn arm rests, the beds were soft but not even close to new, the cloth covered bench was stained as well as the old carpet. The bathroom was average but the shower barley had presure and it also showed that it was poorly caulked. There was no ventilation in the bathroom. The rooms were drafty and if you happend to score and "up grade" make sure it is neither neither has a view of the pool or the train tracks do look to sleep late. The L'Enfant Plaza Hotel should shut down for a full renovation rather than creating a updated lobby as they are doing now. I would not reconmmend this hotel. Oh, and if you happen to stay at this hotel on a weekend or holiday the "shops and resteraunts" are not open. The only store open is the CVS but there are CVS' everywhere in DC so I would skip this one. The best thing that L'Enfant has is the elevator that takes you down to the Shop area that leads to the Metro. Take the green or yellow train one stop to the Naval Archives stop and walk across the area to "Paul" if you want a true French experience. The Omlets and fresh baked goods are wonderful. Don't eat at the American Grill in the hotel for breakfast unless you just like bad food with freindly service not even if they offer it for free. They serve an awful buffet. Is an Omlet station to much to ask for with fresh cooked meats and waffle station. After you spend nearly $170.00 (valet Parking included) is a good place to eat to much to ask for. The shining start are most of the staff that work at L'enfant they were always polite to friendly. #1525
| 2 | null |
Falls short as Leading Hotels of the World..Be aware , This is not a 5* luxury hotel
I wonder how the reviews showing high level 5*,surely they are not familiar with what 5* luxury means and what is required to be a Leading hotels of the world member.This hotel has a serious management problem.
I booked one avenue appartment and one delux studio as a supplement room in this hotel through the leading hotels site for me,my wife and four children.I have requested ( high floors,adjointing rooms,room with balcony,birthday celepration)(very simple requests)
What happened during the check in was not acceptable under any measures.Im entilted for upgrade and Mr. Brian from the frontdesk ( introduced as on duty manager by hiis colleque..which i dought) has done the upgradation for the supplement room and refused the upgrade for the main, moreover he was offering 1 room in 5th floor and the other in the 21st.
I had to argue for an hour and more to get the two rooms in the same floor.He kept taking my hard copy of the reservation and checking several times although i had a confirmation email from LHW that my reservation dossier has been sent to the hotel.
For the first time in my life i was calling the LHW and complaining.
The hotel facilities and aminities and what im entiteled of was explained to me by the DOORMEN insted of the reception like any respectfull 4 or 5* hotel.
As for the hotel, the property is an appartment building which was converted to hotel ( not bad but still an appartment not suits )it is not bad and clean with highline furniture and amenities.IP phones worked only the first day,no bell to the room.
The one bedroom suit size is OK ( less than the size compared to same category in other manhatten hotels)
The location is bit far from the shopping and dining areas unless u like to walk for 2miles+
The breakfast in the Ai Fiori is not recomended since the room service is better in taste,time and frindlieness.
My advise to anybody who want to stay in this hotel to bring a hard copy of their reservation and call the hotel earlier from arrival to insure their requirements is being taken care of.
For LHW members, avoid this hotel unless you want to be treated as booked through travel agent, and be prepared to have more than 1 hour argument.Dont expect the usual LHW members treatment,dont expect a welcome note from the General manager or even email ( his secretary will sendyou)
For LHW is to review this hotel qualification as a member
For me, NEVER AGAIN
| 1 | null |
Nice, comfortable and good location.
In general this was a nice hotel, but I believe that we got a room with the worst view possible - into a crackeling facade.
The room was nice with two large beds. Everything was clean and leaves nothing to complain about. The staff was friendly (the bellboy was very skilled in "tip increasing conversation).
The room service was not as flexible and helpful as other hotels.
There was a complimentary wine tasting between 17:00 and 18:00 which pissed me off..... since I'm not the kind of tourist that spend my time at the hotel during that hour. Could have been a little later or a few more occasions in my opinion. Though that does not affect my grade since my focus is on the hotel and staff.
Argonaut Hotel does not get a higher grade because I got what expected in this price range and nothing more. I would stay here again.
| 3 | null |
Dont go
The place is OLD not worth the money stay somewhere else !!!
| 2 | null |
Hotel Mela
Loved this place. Location was great, just a few steps from Time Square. The Bistro next door was wonderful. Great ambiance, lovely wines and really good food. Rooms were nice and clean. Noise level was great even though you are right next to Time Square. Staff was friendly and super helpful. Great value for the money.
| 5 | null |
Very Nice Soho Hotel
I enjoyed my stay at the Mondrian Soho, however, visiting New York a lot and usually staying Midtown I found it hard to accept staying in the Soho area. I prefer to visit Soho and not live in it. This review is a bit biased as I prefer to staying in the Midtown area, however, I can confirm that the Hotel was great but the rooms are small and a bit noisy.
| 4 | null |
theater weekend
We saw plays Friday night and Sat. and opted for an overnight in Seattle. The hotel is old, but comfortable for our needs. We would stay there again.
| 3 | null |
Very average experience
My wife and I just stayed at the Gansevoort Park avenue for 5 nights - just to preface this review, we have stayed at very high end resorts/hotels all over the world including LA, Las Vegas, Europe, etc...here are our thoughts.
Pros:
1. Very good location - there is a starbucks and bread & butter nearby for breakfast. Very central location to most places in NYC.
2. Good size room - we were pleased with the size of the room and bathroom
3. Gave late checkout until 12:30pm on day of our departure
4. Nightclub upstairs - we checked this out on the Fri night - nice venue although it served overpriced drinks and was quite crowded (but nice to have this nonetheless).
Cons:
1. We were never told that the hotel adds a $150/night charge for incidentals - my credit card company saw this as a 'strange' charge and cancelled my card. So for my entire trip I had no credit card - I really wish the hotel had told me about this when I was initialing my invoice so I could have called my credit card company and told them about this extra charge.
2. Bathroom - the shampoo and conditioner sucked. For a high end hotel, it was quite pathetic. Also the toilet paper kept flying off the stand when trying to use it. Very frustrating. The shower had this weird green stain on it (still not sure what this was).
3. Bar/Club - drinks waay overpriced - we paid over $30 for 2 vodka/cranberry's. Very crowded too - not somewhere I would return to be honest.
Overall I found this to be an average experience. I think the location of this place is probably its best feature. For the amount of money that we paid, I have experienced much better hotels.
| 3 | null |
Not up to our expectatons.
We had paid in advance for a double queen room. I purposely did this because although there were only two of us, the single queen room pictured on the lodge's website appeared to be small. Upon arrival, we were placed in a single queen room. It was what I'd seen on the website. It felt like a dorm room. (This would probably be okay for someone traveling alone.) I called the front desk, and was told they'd call me back. Thirty minutes later, someone came to the door with the pass cards for our new room. This lodge was so highly rated, that we did not expect to be waiting in limbo for 30 minutes. When we get to our room, we like to unwind and unpack some things. He said they were busy. Later in the evening, the common area in our building ran out of ice. My husband called the front desk and was told that the restaurant was responsible for providing the ice. Really? After some conversing, the desk offered to take some ice to our room. Again, I just expected better treatment for the rates we were charged, and all the good write-ups. The complementary breakfast was good. We did not receive a statement under our door - for checkout. I called the desk, and was told that we had no additional charges. She instructed me to leave the keys in the room, which we did. By doing this, we were locked out of the middle building, which we needed to access to pass thru in order to reach the lobby. Instead, we had to go down some stairs to the restaurant, and walk through the area in which housekkeping was mopping the floor. We then took another elevator to the lobby to catch the shuttle. Upon check-in, we had reserved two seats on the 9AM shuttle to the airport. It was clearly before 9, and the shuttle had already left, without us. The desk called and got the driver to return for us.
| 2 | null |
Thin Walls, good parking
Pros: Stayed with a group of girlfriends before the Turkey Trot this Thanksgiving. Free parking which connected to the hotel was so nice. Plus, they had people working the booths to make sure you were either staying at the hotel or going to the casino. The location is literally in Greektown, perfect for dinner, Astoria, etc. Clean, modern rooms, definitely a pleasant surprise. They offered free breakfast and a casino credit too.
Cons: The only thing that would have been nice would have been bigger bottled waters (small gripe, I know). They offered 2 small 6 or 8 oz bottles which probably would have been fine but would have been a nice touch since we were there for a run. And since it was the night before Thanksgiving, on either side of the room were loud groups clearly celebrating the bar night. I couldn't tell if it was thin walls or boisterous groups. Security was called 2x on the room next to us, and it took till past 4am for them to finally shut up. I know that isn't the hotel's fault, but definitely an annoyance.
Overall, if I'm back in the area and need to stay the night in Detroit, I would return.
| 4 | null |
Fantastic!
This was my first stay at the Lenox hotel and it was a really fantastic experience - they truely deliver great service! The whole team is really helpful and friendly. Just one example was when I hired a car for a day trip , Kristie, the concierge arranged a bag of snacks for my journey, a lovely touch!
The hotel is in the Back Bay area, close to Newbury Street which is lovely, lined with restaurants and good shopping.
I would highly recommend this hotel to any traveller to Boston.
| 5 | null |
Slightly less than mediocre
Great location, but slightly less than mediocre. We stayed there 10 years ago and loved it. This time, it was just ok. The drain in the tub did not drain as showering, and we needed maintenance to get the TV to work. We were on a non smoking floor but people were smoking. But for the location, the price is good.
| 3 | null |
A great oasis in New York
It is not fancy but still comfortable and clean. The staff is amazing. They solved all our problems with efficiency and politeness. It was scorching hot in NY and returning to the hotel was a relief. We enjoyed staying in the "salon" to cool off with all the other guests . A great hotel!
| 5 | null |
Ehhhh...
My husband and I are here from Houston, Tx for business. When we arrived inside, we noticed that the hotel has an old scent to it. At Check in, we were not told where our room was located or where the elevators were. We made it to our floor and noticed that the carpet and walls are dirty--In the room trying to order room service, the phones in the room were not working-- Went to front desk to order room service and was told to call the main number and I will be transferred to room service. But because I knew my order, it was ok to place it at the front desk-- Engineering came pressed buttons on the phone, tapped it, unplugged it, plugged it back....there is another phone in the room that works if the button doesn't get stuck! We received cold food on dirty plates. Booked for 2 nights, but leaving first thing in the morning. I will never come to this place again!!!
| 2 | null |
Nice hotel property - room was just OK
Stayed at this hotel recently for a business trip conference. The hotel grounds and main areas are well suited for business conferences. In fact, there is so much space you can do quite a bit of walking to get from conference room to conference room. The common areas are also very nice and well maintained. I ended up staying in a room on the Atrium side, and heard from some of my colleagues this side might have nicer rooms than the Tower side.
While I was traveling during an extremely busy time (as I know because some of my colleagues were placed at another hotel), the hotel room actually left much to be desired. On the list of items I noticed in my room were the following: (1) handle on the shower/tub to turn water on was not working properly - you had to twist nozzle vs. handle to turn water on/off, (2) on one of lamps the light fixture portion holding bulb was broken and hanging off the light (amazingly light still turned on), (3) TV reception was poor - cable/satellite kept freezing up on channels, (4) WIFI (which costs extra) was terrible in room - it was slow, kept dropping connection, basically unusable during certain times of day/night.
I really was expecting a higher level of detail to be paid to the rooms as there is no doubt that the service cleaning the tubs/etc. would have noticed the issues in the room. While I did not call to complain, I was hoping that these would get rectified through the hotel quality control process, but I guess this is not the case.
I really cant speak for hotel location/etc. to amenities, as most of my time was spent inside the hotel for a conference.
| 3 | null |
Stunning View!
A corner room, the 20th floor, wrap-around windows, a corner office at last! The view at night was so stunning that I slept with the curtains open all night just so that I could wake up, lift my head from the pillow and view the lights of the city spread out below me.
The room was immaculate, and well arranged with the desk in front of the huge windows. No tub but a large walk-in shower with dual heads. Walk to Prudential Center shopping, the Convention Center, Boston Public Library, Newbury Street shopping. Nice little Thai/Vietnamese restaurant, Pho Basil, a five minute walk.
The only downers - no free wi-fi, expensive parking. (Hint: park across the street in a small, pay parking lot and save $12.)
| 4 | null |
suzz
Stayed mid November for 4 nights, we stayed on a floor that was being remodled in the older section, were upgraded to a double queen as we had booked the two twin room, nice size room wish there would have been coffee pots but am pretty sure this normal for New York not to have micro or pot, did have a refridge though, all in all was a very nice stay, location was great! for the price. We took the Grey Line for our transportation and sight seeing. Front desk clerk could have been more friendly, didnt even ask how our stay was when checking out.
| 3 | null |
Don't expect your Kindle to work
Staryed 1 night after a long flight. Beds very comfortable. However, all the restaurants had closed and there was only the Champions open. Avoid like the plague - the food is dire and it is not exactly clean.
The following morning I tried to download on my 3G Kindle but it would not pick up any wifi, even in the dedicated wifi area.
Breakfasts are expensive; there is not much choice. General service poor.
| 2 | null |
Hotel or Brothel!
The hotel overall is good and worth the money you pay for it. However it is extremely unsafe as I noticed a few prostitutes using this place for business. There would be strangers coming in and out during the evening and sometimes late at night. I had booked the hotel for 4 weeks but was uncomfortable after 2 weeks and moved to a different hotel. I am not sure about Dallas neighborhoods so maybe this is one of those shady neighborhoods.
I definitely would not recommend this hotel to families especially if you have kids. Beware of your personal belongings and cars. My car was damaged in the parking lot and the hotel staff refused to provide any assistance in this matter. The manager Nicole Ransom is extremely rude and unhelpful.
| 1 | null |
Good location, below the Westin standard
Looks relatively new. Staff are largely untrained, unprofessional and unmotivated. Any simple request (taxi to airport, replace towels, etc) seems to get a lot of sighs and some eventual action. SPG platinum member billed for internet connections and they wanted to argue I should pay it.
Facility is gleaming new and clean. Linens seemed a little less than one expects from a Westin.
Few amenities on site, lobby bar not open most evenings, no umbrellas at concierge.
Location is fantastic, noise (live music) from Beale is what you would expect and pleasant.
They have room to achieve to get up to Westin standard but the value was there.
| 3 | null |
Nice hotel out of the main tourist crush area.
Nice hotel out of the main tourist crush, but only 150 yards from the Wall Street underground staion which can have you in Times Square in 20 minutes. No bar, but it didn't matter as there are several nearby. Breakfast basic, juice, cereal, toast, boiled eggs and pastries, but the seating area is far too small. The bedroom and bathroom were both a good size, and kept very clean. I imagine the lower rooms over looking Stone Street have a problem with noise in the nicer weather with people outside the bars, because we heard some who were outside smoking, and it was freezing! Plenty to see in area, and handy for Tkts at South Seaport to get reduced broadway shows. Not forgetting Century 21 for clothing bargains, and 9/11 site.
We used Super Shuttle from JFK, and it took nearly 2 hours because everyone else is dropped off in Midtown before you. Get a taxi, its a flat rate anyway.
| 4 | null |
Excellent Location .... Spotlessly Clean
Second time in New Yorker and not disappointed. Superb location , 5 mins to Empire State, 15 mins to Times Sq. Rooms spotless and service excellent. Travelled as a party of 10 for 6 nights and we all enjoyed our stay. Tick Tock Diner next door serves 24hr food and the choice is good and plentiful.
| 5 | null |
Met Expectations
We have stayed here previously for their shuttle service to BWI. This time we stayed because it is less then 1/4 mile to Lite Rail station. It was very easy to take Lite rail into Baltimore for the Aquarium, Inner Harbor and the Oriole game. The hotel met our expectations in providing a clean room and coffee to start the day. The front desk staff we dealt with were friendly. While the property is showing some "wear & tear" we were not expecting 5 star accomodations and service.
| 3 | null |
NICE WEEKEND
We stayed at the hotel 2 nights while we went to a convention there.It was very convenient and pleasant. the staff were all friendly and helpful, the rooms very clean and updated since we were there a few years ago. the was good food for a fair price with big portions. we did get a special rate which made the stay even better. our king room is normally about $200, which i would be reluctant to pay. my only gripe is that they charge for internet.
| 4 | null |
Quick trip
The way it is advertised I thought it was directly on the Riverwalk, but it is only a block off the Riverwalk, an easy walk. The rooms were spacious and clean. I was traveling with my four grandchildren and it was a family friendly hotel.
| 5 | null |
Three Star Resort on a Five Star Budget
My husband and I recently stayed at the Lakeway Resort and Spa for a friend's wedding weekend on the Lake. The common areas, lobby, pool, etc. are very nice and have an upscale feel about them. The rooms are not up to par with the price per night. For almost $200 per night (that was the group rate) the bathrooms should be updated, the bedding should be nicer, and the service should be better. We had an usual experience as someone had thrown up in our room the night before. The smell of vomit was so strong that it made us sick to be in there. Upon informing the resort professionals we were told that they could clean our carpets but could not move us due to the hotel being 100% capacity. They did half our bill with us upon checkout which we appreciated but the entire experience left a bad taste in our mouths. I would not have wanted to stay more than one night there....it was just overpriced for the value of the room and the amenities do not balance it out.
| 3 | null |
Great location very mediocre hotel
If you are going to visit the Universal Studios theme park, City Walk or have business in Studio City, it is tough to beat this location. That said, this is an old, loud and dirty hotel. As I write this review, I can literally hear someone snoring in the next room. Mold in the floor of my shower, a staff that couldn't care less and a truly terrible restaurant. But...at least it is expensive!
| 2 | null |
Great location but not nearly worth the money!
Years ago I was in San Antonio on business and stayed at La Mansion del Rio. The room was very clean and comfortable.
My wife and I (and 15-month old little girl) were finally able to get away for the weekend and decided to spend it in San Antonio. When I called La Mansion del Rio's reservation desk, they indicated that the hotel was almost full, so I booked an Ambassador Riverview room at $409/night.
We arrived around 8:30 PM Friday, March 23, 2012. The valet service and front desk staff were very professional and welcoming, but the room was extremely disappointing.
The room smelled like it previously was a smoking room and also had a musty smell. The carpet throughout the room was excessively worn and had large stains near the balcony door. The bathroom was small and the fixtures are extremely outdated.
More importantly, the bathroom wasn't clean. There was hair in the tub, the baseboards, particularly behind the bathroom door, were extremely dirty, there was toothpaste on the mirror frame, and the toilet didn't flush very well. The bathroom towels were clean, but were old and worn thin, and the mattress was old and lumpy.
Around 11:30 PM the same night we checked in, my wife and I decided that we didn't want to stay in a dirty room, particularly with a baby, so I informed the front desk that we would be checking out the next morning. To their credit, I wasn't charged any type of cancellation fee, but the front desk worker didn't even inquire about our stay and why were were leaving a day early.
I have stayed in significantly better quality rooms for much less that $409/night. Based on the quality of the room, it should not have cost more than $100/night.
When we checked out Saturday morning, I complained and was given a $100 credit, which was appreciated.
Friday night we ate dinner at Las Canarias restaurant. The service and the food were very good. Saturday morning we ate the breakfast buffet at Mokara. The service and food were also very good.
| 1 | null |
Good value but serious caveats
This hotel is a good value for being somewhat close to downtown. Excellent location if you're going to IIT MCormick Place or Hyde Park. Good things: free parking; large room (handicapped accessible so that may be an anomaly); good bathroom light. Bad things: do not walk to anything at night (and I grew up on Chicago's southside so I'm no scardy cat); expensive wi-fi that didn't work; terrible bed & pillows that smelled used; HVAC system that smelled like it was on fire when the heat was on. So, just balance off price w/location & amenities.
| 3 | null |
Sleep in your car instead
What a disaster. Four of us stayed here as a last resort after all flights out of Philly were canceled. Gross. Stains, cigarette burns, fleas, and puddles of urine. Add to that all the shady caracters (I believe prostitutes and pimps) made for an unforgettable night. No shuttle, no cabs, no wake up call (my room did not have a clock). We all slept in our clothes. Next time I will sleep on the floor of the airport. I am not exaggerating, this was disgusting!
| 1 | null |
Nice Location and Good Service
Recently stayed with family and friends at Four Points - Soho Nov. 20 - 24 2012. I had planned this trip for a mini Family Reunion centered around the Thanksgiving Holiday/Parade. We reserved rooms well in advance (6months) of our trip and wanted to stay in Soho to get a different aspect of the city since we have been many times before and stayed mostly in midtown. What a NIce surprise this hotel is. Upon arrival we were warmly greeted by staff and though our rooms weren't ready yet we were offered storage for luggage until they were. The staff also asked if we knew where to park our car and I said I had researched a place about 8 blocks away. They asked at what price and offered a garage around the corner (3 blocks) that matched the price I had. When we returned later that day and were given room keys we made our way to the storage room. We collected our own luggage (which I thought odd) and carried it to our room (again I thought odd - we were never offered a bellman to take the bags for us), this was my only minor complaint because later in our trip I saw bellman assisting others with luggage - maybe none were available when we needed them? When we got to our room it was CLEAN and Fresh with a Modern look to the room - not the typical outdated, painted over and over again look many Uptown hotels have. There was a small couch in the corner (which ended up being a luggage rack for us) and a desk area to work from in the opposite corner. Only 1 small dresser with 3 small drawers and an armoire that had a safe and an iron and board if needed inside. The room was small but we expect this when coming to NYC. Each time we left or entered the hotel we were greeted by staff and they always seemed in good spirits. The Subway is only 1 block in one direction and 4 blocks in the other direction - so very close to the hotel. There are a few nice places to eat nearby or to stop for a glass of wine and appitizers. Overall I enjoyed our stay here and would stay again - maybe next year.
| 4 | null |
Avoid at all costs.
Thinking of saving some money for our last 2 nights, i booked this place, without checking the reviews. More fool me! We arrived and our hearts sank, when we checked into the room, we were depressed. Truly awful. I don't need to re-iterate the other comments. Everything about it is dirt-cheap. It could have ruined the end of our holiday, but we decied to do the one night, sod the expense and go to Santa Monica(Days Inn) which, comparatively speaking, was luxury. The only plus, was the location to Grauman's etc.
| 1 | null |
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