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Avoid at Any Cost!
This hotel is dirty, old, creaking, dusty, hairy, unkempt, squeaky, uncomfortable, small, dingy, scary, faded, and just plain nasty! Even with a great priceline deal we would rather have slept in a cardboard box on the street. 3.5 stars?!? More like 3.5 scars. One scar from the rusty bathroom. One scar from the falling fixtures. One scar from the springs in the mattress. Half a scar from the pumice I used to scrub the grunge off my body from this place. EWWWW! Stay away from the Clown Plaza in Memphis!
| 1 | null |
AppleTree is An Awesome Place To Stay!!!!
I've enjoyed staying here the staff are very friendly and the rooms are very clean and comfortable. I had the Queen deluxe room with the sofa sleeper. I've been able to prepare myfamily meals which saves money. The full size kitchenette and laundry room on site has made my stay feel just like i was at home. This is a very good value for your money. Whenever i've had a problem the staff and supervisor has accomadated me ask quick as possible. I really like this place and the staff is awesome!!!!
| 5 | null |
Big and impersonal
It would be fun to be a celebrity here. There would be so many people to see you pull up in your limo at this very busy part of New York City. Unfortunately I was just another drone from the masses of Manhattan looking to get a good night's sleep.
Good news: the room was clean, the bed decent, and best of all I was 23 stories up from the maddening crowd! Bad news:Elevators need to be upgraded. Bed linens smelled like burned-bleach napkins at some family restaurant where the owners still use ones they bought 30 years ago.
Great location on 6th ave. Got room on a Sat nite for $329 Total@taxes from Expedia. No coffee in room-was disappointed. Staff were quite haughty;especially the men. they all seemed bored to meet me????
| 3 | null |
Hotel lobby/Pool Area
Everyone in the hotel is extremely friendly, but they kind of leave you hanging after that. I read reviews about the pool and I must say the negative comments don't compare to my experience.The bartender "Mo" I believe was extremely friendly and courteous, she keeps me laughing!! She even created a drink for me called "mo magic" it was delicious! And the pool area was extremely clean. There was one girl who stood out to me in particular I cannot remember her name but I believe it was "Chanel" or Channelle"? Any who she made sure me as well as my husband stayed hydrated in this triple digit heat in Texas! I really appreciate that, my stay was pleasurable mainly because of the customer service provided at the pool area. My flight was delayed twice and being able to relax at the pool made it even better especially with the great service. Definitively recommend to anyone.
| 5 | null |
Internet Connections are THE WORST!
In today's world, Internet connections and the quality of broadband services to the business traveler are almost more important than the room itself. The Internet connections at the Marriott East in NYC are THE WORST! This hotel has contracted out its Internet Connections to a third party service provider, and the Internet Services provided are functionally nonexistent. If you need reliable Internet Connections - choose another hotel!
| 2 | null |
Rooms are dirty
I'm currently staying in the W Downtown (September 15, 2012). Here are some factual observations.
1. Upon check in: i) the sheets on the bed were stained, ii) one bath towel had someone else's hair all over it, iii) another bath towel was stained with a brownish substance, iv) the carpet by the door is stained with some white substance, and v) the cabinet door to the minbar is broken and half-hanging on by one hinge. This may be a relatively new hotel, but it doesn't seem like it.
2. The rooms themselves are fine. Not overly large, but I've seen a lot smaller. The design of the room is really futuristic (even for a W).
3. Room service came pretty quickly (within 20 minutes of ordering).
4. The gym is useable, but sub par for a hotel.
5. Internet is $15/day.
| 3 | null |
The worst hotel I have ever stayed in accept my advise and do't go there
the room service is only service available and poor, watch your belongings when you go out. there is no phone even if you want to pay so if you don't have a cell do not go there, the web rate was 120 and one extra night they made me pay 250 and when I wanted to go to another hotel they said it's 12:05 you have to pay 75 dollar as soon as I wanted to get ready it become 1:03 and it become ONE FULL DAY now I had no way!!!
I had problem with their internet and they gave me such a hard time. this hotel seems to be in the hand of some private Indian firm not a legitimate american or European this people are horrible so rude so unhelpful I hated my stay at this hotel.
| 1 | null |
Wonderful place to stay.
Stayed here for 5 nights while touring NYC with my daughter. The staff were friendly & helpful. The conceirge was very knowledgeable. Breakfast was very busy but food was great.
Great location. Only a very short walk to Times Square, Subway, Hudson River.
| 5 | null |
Horrible customer service
I booked a package that included parking with my reservation. Upon check in I was informed I needed to pay for parking. I explained that it should be included as that was the package I selected and the reason for booking the hotel. The manager confirmed that there was such a package but that I didn't book it. I was a bit baffled that I navigated through their site, chose this package that existed but then was told I didn't get that package. He asked what I paid for the package (not sure of the relevence) and said that there was nothing he could do. I manage a day spa and know what customer service is; I would never tell a guest that there was nothing I could do to accommodate them. The assistant manager, Sunny never apologized, was rude and walked away and ignored me. The gal working the front desk then apologized, gave me some comp tickets for the bar and said she wished she could take care of me. I was appalled that their front desk person knew more about customer service than their manager. I did not want anything for free, I just wanted what I paid for. I also would have liked an apology from the rude manager.
| 1 | null |
Great find!
I searched and searched for a "reasonable" hotel room for a one night work trip to Boston. Just before giving up, one of the mass reservations sites showed me the Revere Hotel. For 239/night it was about 100 cheaper than most other chain/nicer hotels I saw. Reviews were good so I gave it a shot. After an exhausting trip up to Boston and working a full day, I checked into the Revere and was immediately greeted by welcoming front door and desk staff. Quick check-in AND I was offered a complementary glass of champagne to celebrate their renovations. My room was gorgeous- lush yet clean and modern. Close to lots of restaurants and Bliss Spa is one block away. Bathrooms also offer a great line of products in full size pump dispensers. Free internet to boot.
| 5 | null |
I'm to old for this!
An unexpected trip to The OSU Hospital to visit my son was the reason for my visit. I was looking for a place to stay near the campus and hospital. I made the reservation the night I flew and I was looking for an inexpensive place to sleep for the undetermined amount of time I would be there.
The Varsity Inn is a motel. It has a drive up window to register and get your key from, which I saw as very odd. The room was OK. The carpet was new, but the bathroom was showing major signs of wear-n-tear, but again, I wasn't looking for a vacation spot, just a bed.
As I snuggled in after a long and emotional day, I was startled by the 10 minute passing of a cargo train running only a couple of yards away from my bed. It was the longest train ever. A total of three trains passed through during the night. The second night, I was expecting the train, but wasn't aware that the other rooms now were occupied by stone drunk college kids. Yelling stomping and laughing for several hours. I woke up to see a sea of red solo cups!
I am too old for that much activity. I have learned that cleanliness is just not enough and that a good deal can turn out to be so bad.
If you’re a stone drunk college kid, it’s just up your alley. If you are a parent visiting The Ohio State University, do not be tempted by the price and close proximity to the school.
| 1 | null |
Worst Stay of my life
This hotel is gorgeous and is a great location but I had such a horrible experience when I stayed here. I was harassed by the rude staff and told to 'Go back to my room' while I waited in the lobby for a pizza to be delivered. I paid 400 dollars to stay at the hotel and I was being treated like a second class citizen? Also my friend was shoved into an empty elevator by a security guard of one of the guest staying at the hotel also. I wish I would have been informed they had a celebrity staying at the hotel before I booked it, or that the hotel didn't assume every guest under the age of 25 was a fan girl.
| 1 | null |
Phenomenal accommodations, location and staff
This was my first stay at a Kimpton property. Traditionally I am a Starwood or Marriott guy. I was so impressed. The staff were all extremely nice, helpful and genuinely friendly. The room was extremely large for NYC. Clean, modern and well appointed. Great view of the city. Only downside to room was hallway noise, but I haven't found a hotel yet that has found a solution to banging room doors. Beds were very comfortable and with plenty of pillows. Water pressure for the shower was great and bathroom amenities are also very good. The most pleasant surprise for me was the free wi-fi that actually worked and was of decent speed. If you are a member of their rewards program you get wi-fi for free as well as a minibar credit. Nice touch. Will definitely be a Kimpton loyalist going forward.
| 5 | null |
Great Location, Horrible Service/Staff.
We booked this hotel through Priceline. Unfortunately, the front desk associate with whom I spoke made me feel like an idiot when trying to confirm our reservation and put in a request for our room. I was basically made to feel as though I was beneath them because I used an online travel agent to book, rather than through them directly. That was only half the battle as it took 3 requests for extra towels, everyone in our room was injured on exposed tack strips in the carpeting, the pool was crowded with young couples who were making out in corners, and then we were given an improper parking ticket and had to sit in the garage for 20 minutes while they ironed it out. I will not be staying at a Marriott for an awfully long time, if ever again.
| 1 | null |
First night in LA
Arrived after a tiring flight from Heathrow and a long wait to clear immigration. Who said it was bad when you fly into England.
The shuttle was great and driver very helpful. Had a room on the 17th floor and waited for ever to get a lift - it was around 7.00 pm and all lifts were full.
The room was large plenty of space and just love the large beds you get in America. Down side was the air con plant must be on the roof because there was a humming noise all night. Bath plug did not work so could not have a soak in the bath and had to make do with a shower. Fortunately no aircraft noise
The breakfast more than made up for everything and so too the staff who were very helpful - why can't you get this level of service in the UK.
Again the shuttle driver was great when he took me back to the airport to collect a hire car from Avis
| 3 | null |
Never again!
The hotel has indeed clean rooms and complimentary breakfast (Yet the breakfast room is far too small, people had to wait for a table every morning and it has a Mc Donald´s-like atmosphere.) But that´s about it concerning the good points. The hotel staff is extremely unfriendly and not helpful at all. We had a problem with our voucher on arrival, which turned out to be the hotel´s fault, but there was no excuse, on the contrary they charged our credit card for the first night. We had to talk to the front desk people several times before this problem was solved.
But the worst is the bar on the rooftop. Every night there are people who are not hotel guests queuing up in the hotel lobby waiting to get up to the bar. Apart from the fact hat they block one of the elevators, this gives the hotel a very cheap character and it is miles away from the other Marriot hotels I know. The hotel is good for young people who desire a hostel-like atmosphere (loud music in the lobby), for everybody else I would advise to go to one one of the two adjacent hotels (Four Points Sheraton or Staybridge Suites). They seemed to be decent hotels.
| 1 | null |
Very disappointed
The best thing about this hotel is that it is very close to the airport and the shuttle service was excellent. The second best thing is that the breakfast buffet is good and reasonably priced. The third good thing is that the rooms are large. So overall for a one night stay it is OK but the hotel is "grubby" there is no where to get food after 10:00 pm, the pool was not kept stocked with towels and one reception staff member was deceptive. We had booked executive level with balcony room and breakfast in the "club" level. When we arrived this staff member told us there were no executive rooms left so he was putting us in as good a room overlooking the pool and would give us two vouchers for $10 for breakfast (there were three of us). Well the room was not overlooking the pool, but there was a view of a roof with air conditioners!!! I went back to reception and said I would not pay the same rate for this room. Fortunately, another staff member saw the manager and reduced the room rate by $50, but I should not have needed to complain. I felt as though the original staff member was trying to deceive me.... Shame on him, he needs to go back to hotel management customer relations course 101. I've stayed at a few Doubletrees in various cities, this one needs updating.
| 3 | null |
Poor service and noisy location
I chose the hotel because it was a corporate preferred hotel in a conveninet location but was very disappointed that I had not chosen the other hotels I normally stay at in LA. The major issue I had was the very noisy street facing rooms which prevented me having any sleep and the staff's incredibly indifferent service response to my request for a quiet room
Despite staying 3 nights I lost count of how many times I pleaded for a quiet room as I was jet lagged from a long flight but the front office staff could not be bothered to move me to a quiet room although each day told me they would try to arrange this for the next day but never did apart from moving me one floor higher but still facing the street - in the end I was forced to sleep in the bathroom in a folder bed to escape the constant drone of traffic. Incredibly they kept telling me that the street was not noisy at night instead of trying to help me- implying that I was wrong to even complain. I strongly recommend that all the front desk at this hotel go for training at a Four Seasons hotel to learn what customer service is all about.
The room itself was a decent size but the initial room I was assigned was not cleaned properly as the bathroom had hair in it. The hotel facilities are nothing special and are more suited to convention traffic than a stay for a special occasion. The only thing that I can recommend is a great restaurant close by called Craft which serves the most amazing food with exceptional service to match.
| 2 | null |
Lousy accommodations...you can do far better.
First off, let's list all that's right with the Hotel Pennsylvania:
• It's located right across the street from Penn Station and Madison Square Garden.
• It's got a lovely lobby.
• It has a history of being open for almost 100 years.
• I paid $179 for the room.
That's it. Now, let's go into what's badly wrong with this hotel, why you should avoid it and why it simply won't get any better:
• Management has simply given up on making this hotel anything more than a badly utilitarian flophouse. I reserved a room with a king bed; the room was cavernous...the mattress was hard....the carpet was stained and threadbare...the lighting was dingy...the armoire in the room was Sauder quality, and had doors that fell off when pulled out. The bathroom had tiles that were cracked around the tub faucet, and had stains in the tub. The door to my room had the valet enclosure that, at one time, was used so guests could put their suits in for overnight pressing. The sign on my door said that this was the original valet door from 1919. Somehow, I felt like the room hadn't been upgraded since then. (Now, to the hotel's credit....I didn't see any roaches or bedbugs. But when that's the best you can say about a room, that says something right there.)
• The lines in the front lobby, even at 11pm, were significant. I had to wait half an hour in line to check in. The screens above the front desk brag about Penn 5000, the hotel's service for business travelers. But the Penn 5000 office across the lobby was closed; I would have gladly paid extra to bypass the line and upgrade my room, but the woman at the front desk told me that the Penn 5000 office was shut down, and some of the workers had been laid off.
• The lines are they key to why things won't get any better whatsoever. Travelers from around the world come here for a cheap room that's centrally located in Manhattan. And unless I'm badly wrong (and if I am, I'll gladly apologize), it seems to me that management has made a conscious decision that they don't need to upgrade the facilities, because they'll still get that steady flow of visitors willing to suffer through a night in a substandard facilities in return for a low per-night rate.
I did feel safe in my hotel room, but I didn't feel welcome, and I didn't feel good about staying there. Under no circumstances can I recommend staying at the Hotel Pennsylvania.
| 1 | null |
Memphis Beat
Visited Memphis June 4-6, 2012 and Doubletree by Hilton Memphis Downtown had the perfect location for fun on Beale Street, being only a couple of blocks walk down Union Street. The lobby was impressive and the staff was courteous and helpful. Our room was a small corner room overlooking the AutoZone baseball park. The room was comfortable but maid service wasn't the best. Bathroom floor was not clean and towels were not replaced. One drawback is no self-parking, only valet, which is $22 per night. The pool on the 2nd floor (outside) was small and less than inviting. The hallways on 7th floor were very warm and we were not aware of a reason for it. Overall, we enjoyed our stay.
| 4 | null |
Bad service
Checked in really late (around midnight) but called and told them I would be really late. I called the day before and asked for a room with a view, but upon arrival was told that they held a handicapped room on the first floor. I'm a silver club member, so I expected a little special treatment, but received nothing of the kind.
The staff was not the least bit friendly or accomodating. I felt bad for the man who checked me in because it wasn't his fault that my request for a room with a view was not honored.
The room was nice, but the overall experience was unpleasant.
| 2 | null |
huge disappointment
I often stay at Microtel when traveling, and this one was a huge shock and disappointment to me. Other than having a great location, immediately off I-85, everything else was not even close to the standards of Microtel. Specific comments: the facility is old and shabby, needs a total redo. Stains on carpet, broken sink surface, sheets were old and stained. Bedding is old, and needs to be pulled away from wall for a thorough cleaning-- I saw accumulated hair and misc dust and items down between mattress, springs and wall. Room smelled stale and faint odor of former smoker, though it said non-smoking. The lobby floor was sticky near elevator and stairs. Door in stairwell which exits to the back parking lot was unsecured, unable to lock ? and left ajar all night, very poor security issue. If I had not arrived late and very tired, I would have gone elsewhere. In my opinion, Microtel should either completely renovate this location, or else sell it and take down the Microtel sign-- if this had been my first experience, I would never consider the chain again.
| 2 | null |
Great location and service!
Prior to checking into the hotel, I had a few billing issues and called the hotel to address. Stella, in Group Sales, was fantastic and responsive - she made sure that I was comfortable with the billing situation, and followed up with me when I had additional questions.
The hotel itself is in a great location, especially if you plan on doing some shopping on M Street in Georgetown. It's only about a half mile walk from to many shops and restaurants. It's also very conveniently located to the Foggy Bottom-GWU Metro Stop - I would say perhaps a 7 minute leisurely walk.
The only complaint I had was the rather thin walls/doors. As a Platinum member, I was upgraded to a Studio King Suite. I was very pleased with the upgrade, and duly impressed by the size of the suite and the cleaniless of the bathroom. However, it became evident later in the evening that the walls/doors were quite thin - I could hear doors closed everytime a guest arrived or departed from any of the rooms near the vicinity of my room. At 1:30am in the morning, I was woken up by loud screaming, cursing and objects being thrown against the wall from the room next to mine. If you are a light sleeper, I would suggest bringing ear plugs or ask the front desk to assign you a room that isn't close to other occupied ones.
| 4 | null |
So many better choices than this for downtown Denver
I stayed two nights at the property and was summarily unimpressed. Even though I was on the 18th floor, the street noise was very loud. I am all for public transportation but the ringing bell of the light rail train seared through the windows. On Sunday morning the traffic noise woke me up before 6am. The room was tiny and the bathroom was minuscule ! The rooms are a little tired in decor. I was surprised on how skimpy they were on the bathroom linens (I think because the bathrooms are so small..there's no room for more than two bath towels) and I have had better amenities at a Best Western. The only redeeming factor was the Starbucks in the lobby. If you need your Marriott points, try the Courtyard. Don't pay up for this. Or better yet, find another hotel in town.
| 2 | null |
Typical Downtown Marriott
There's nothing wrong with this hotel but there's nothing really speacial about the hotel either. It is the typical older style dowtown hotel and is in definate need of updating. The lobby area is fine but the hallways to the rooms are somewhat dark. I had a corner room on the tenth floor and it was very clean, quiet and good sized. It had a very comfortable king sized bed, desk, and sitting area. The bathrooms however are tiny. You can barely turn around in them without bumping into something; door, toilet, counter. The view is of other tall buildings.
The location is very good being 3.5 blocks from the convention center and 2 blocks from the 16th st mall area. The fitness center has a decent selection of cardio machines and a seperate section in the pool area with free weights and other equipement. There is also a large hot tub, sauna and steam room.
The breakfast buffet at Alli's is the usual fare you find in downtown hotel restaurants near a convention center. Good but overpriced. I was able to eat in the Concierge Room on my last day and it was quite good. In my few dealings with the staff I found them to be friendly and helpful.
In short, if you're a Marriott rewards member then I certainly recommend this hotel. However, there are nicer, newer hotels closer to the convention center at a similar price.
| 3 | null |
great stay
I was a little worried due to the varied reviews of the property. I had a great experience all around, particularly in all of the areas that seemed to have been problems for other visitors. It might have been the time of year, though as I know busy seasons tend to show in the service one receives. Hospitality was professional and friendly, room was clean (I immediately checked everything that other guests had reported problems with - bathrooms, carpet, linens, which were all spotless). Room service was prompt (even faster than they promised for one dinner on a Friday night!), food was good. I upgraded to a Club room which was totally worth it. Beautiful view and room, great Club food and drink, along with ambience of the Club. Again, may have been time of year because everything was quite smooth and nice.
| 5 | null |
4 Star price 1 star service
The location of this property is great and that is what you are paying for. We arrived at approximately 6 pm and checked in. The room we reserved was not what we got and were told there were no other rooms. Ok fine when we went up to the room the room had not even been cleaned from the previous night. Once that was taken care of we found old expired items in the mini bar / refrigerator which we had to move just to put our own water in. Had to call for extra towels no big deal but it took over an hour to get them. When I complained at check out that I wasn't happy with not getting the room I paid for I was basically told too bad. A follow up email to corporate resulted in nothing. An I'm sorry would have been nice. Rooms are very small even for NYC.
| 2 | null |
Great hotel, big rooms
I really like this hotel. I've been here two times and I will probably come back. It's a design hotel, with very spacious rooms and a great bed, I think one of the best beds I've ever sleep in. Totally recommended.
| 5 | null |
Nice hotel on a budget.
If you want to stay in downtown Chicago on a budget, this is a perfect spot for you. The internet price of $160 is a steal, (and they'll automatically charge you for the room right there, because of the price, so be warned!) and it has Free Parking to boot! There's a small garage underground, and it's easy to park in, and an entrance door directly into the hotel. Staff is friendly and helpful. Bed is comfy and pillows are soft. The elevator is musical. The heater in the room was a bit of a pain, but staff assured me it would settle-and it did! Lots of places are in walking distance, so you can leave your car. Over the river you can see the Chicago Theatre, Michigan Ave, and the Art Institute, and on your walk you can shop at Macy's, Target, or Walgreens. There's plenty of food and bars on the way. A block or two from the hotel is Gino's East, or Ed Debevics, McDonald's is right across the street, as is Rainforest Cafe.
The hotel building itself is not fancy looking like the other luxury hotels in the area. It's a basic brick building, but don't let it's appearance fool you. It does the job. Plus, it's clean.
| 4 | null |
Nice but small rooms
I stayed in The Strand for 5 nights on a recent city break to NYC. While checking in the front desk staff weren't overly friendly but for the rest of the trip the staff were all very nice and helpful.
The room was small, but I suppose that is standard for NYC. We had to unpack our stuff as there was nowhere to keep our suitcases. The cupboard space was just TINY - once we put our empty suitcase in there, it was pretty much full. The room was reasonably clean but not spotless - the insides of the drawers were extremely dusty and had crumbs and hair in them, and the light switches were a bit grimy. Otherwise it was perfectly fine, bed was comfortable.
VERY annoying not to have a fridge in the room! As others have said, it was basically a vending machine and we were told clearly at check-in not to touch anything unless we wanted to be charged. It was clearly marked on the machine as well. They said they were unable to empty it as they contract this service out to a vending company. I like to keep bottles of water in the room so this was extremely pointless.
The rooftop bar is lovely - really comfy casual sofa seating and friendly bartender and great view of the Empire State Building.
As for location, Times Square and the Macy's/Herald Square shopping area were both within a 5 minute walk, as was access to the subway (a number of lines on 34th street) so it was really easy to get around the city from there. Also the Empire State Building was one street down (although we did not visit it). However the area around the hotel itself wasn't too great - there were a number of sex shops on the street, with mannequins wearing leather costumes in the window. Didn't really bother me but might bother some, made me feel we were in a seedy part of town even though we were not. My main gripe is that we couldn't any decent casual restaurants around, although there was a nice deli across the road. There was construction work going on next door but we did not hear anything.
All in all it was a good stay but I would not stay here again. That is mainly down to the location - I would rather be in a more 'neighbourhood' part of NYC than this touristy area.
| 3 | null |
Jimmy Loved The James!
We took our son, Jimmy, to the city last weekend. We were greeted by a friendly bellman and spectacular front desk staff. Jimmy is 4 and he was treated like royalty. Amy was particularly helpful with suggestions, directions and information. The James always has a treat in the lobby ie coffee / pastry, cheese /wine and fresh fruit. It is more than possible to spend the weekend in SoHo and never step into a car. Our room had a great veiw and the fitness center was more than adequate. The James is a great choice for a trip to NYC!
| 5 | null |
Nice but
The hotel is nice, but, the parking fee is astronominal. The rooms are nice, but , small. Great location. We were there for the Christmas decor and enjoyed it, the breakfast was also very expensive. Booked on Priceline and got a good rate, but the extras tended to destroy the savings.
| 3 | null |
Old School Does it Right
The Willard is a great choice for a downtown location. It has all you'd expect from a luxury hotel property of the grande dame genre. I stayed at this property for a business convention and enjoyed the old school charm and features. The hotel boasts a decent location within reach of the monuments and is just a short stroll from the White House. If I had to make a negative comment, I'd say that the gym (located within the spa) is relatively small when compared to most 5 star properties these days, but really, it was adequate and this is a small quibble. The most endearing quality here was the approach of the staff - capable, professional, sincere - I always felt like they were concerned to ensure that my stay was enjoyable.
| 5 | null |
Try Somewhere Else
If they had just not fought me on the free breakfast, I probably would have just moved on unhappily and not bothered to write this review. This is an old hotel, so I was ready for the small room and postage stamp sized bathroom; no problem. What I was not prepared for was how God-awful the customer service is at this hotel, how dirty and dingy the room was, and the drunks screaming in the hallway at 3am which the hotel did nothing about. As I said, I was highly irritated, but I would have probably sulked away with my mouth shut, had it not been for 2 incidents which just topped off the whole experience. I booked online and went down to pick up my free breakfast vouchers (supposed to get free breakfast when you book online). My pal at the front desk refused to honor the special because I didn't click the right spot or some such nonsense. I probably could have kept fighting it, made a stink and got the free breakfast, but I don't beg. I make enough money to buy my own breakfast, but that's not the point, is it? Second, as I am checking out after my second night, my wife gets cornered by one of the lobby attendants and chastised for about 5 minutes because we had used one of the baggage carts to bring down our luggage. Seriously? Let me tell you how bad these guys are: This is the first hotel I have stayed in where the bellmen stand inside and watch you struggle with the door and your luggage and don't move to help. We stood around for 10 minutes waiting for someone to help us with our bags, but the attendants were nowhere to be found (which is why we took a cart and loaded it ourselves). To then find one of these idiots lecturing your wife when you walk back over from the front desk was enough to make my blood boil! I have stayed in many hotels in my 30 years, ranging from Motel Sixes in small towns to 5 star resort hotels in Lisbon, Rio, and New York. This was, without question the most angry I have ever been about a hotel experience. I have a proposition for management: Please contact me and I will be happy to come in and spend a few days as a consultant. I myself am a business manager, and could easily correct many of your glaringly obvious problems.
| 1 | null |
Nice, new, but lousy sound proofing
Nice hotel by Hyatt trying to be a W and the property is well laid out. My feedback is as follows:
Pros:
New, Spacious rooms, good hotel food, nice spa and pool. Big bathrooms and well appointed with solid wireless along with enough electrical outlets to do business.
Cons:
Lousy sound proofing. You hear all the doors around your room opening and slamming shut. You can hear conversations in the hallways as if your door was open. I stayed here on a Sunday night and the hotel is not packed so I can only imagine if it were packed. Also between the walls it is not very sound proofed either.
| 3 | null |
Adequately priced for 4-star bed, w/ a 2-star bathroom
Short Review: My room was very comfortable and had a wonderful bed, but the bathroom was moldy in certain parts, and looked quite ugly. Overall; I would probably stay here again if the price were under $90/night.
Long Review: I've given this Crowne Plaza a 3 instead of a 2 because of the beds. The room (in building #2) itself has the appearance of a 4-star hotel, but on closer inspection you notice it's flaws like; dirty mirror, peeling paint, dirt on carpet, small tear on a chair, etc. The bed makes up for it though, it's like sleeping on a very clean cloud, and the pillows are perfect. Enough to make you overlook all the little flaws around the room.
And then, the bathroom... sadly the bathroom could not be overlooked. Though the furnishings & hardware looked new and clean (example; sink, faucet, shower head, toilet), the T-bar suspended ceiling (like in an office) was quite ugly, low, and dirty, also, there was a weird stain in the tub, and mold was visible around the bathroom's crevices.
In a way the bed and bathroom cancelled each other out. The nightly price seemed appropriate for the room I received, and I would probably stay here again.
| 3 | null |
Excellent stay at Marriott
Stayed here for a convention in mid-January. I was very impressed with this hotel. The service was excellent, my room was clean, comfortable, and well-decorated, and the location is perfect.
I was able to walk to the convention center via a bridge so I didn't have to go outside to get to my convention which was very convenient. The hotel is located very close to Independence Hall and the Liberty Bell. It is also close to Reading Terminal Market and other great places to eat. There was public transportation all around to take you other places but I never used it.
I can't think of any complaints about this property. Great stay!
| 5 | null |
Great Hotel and Location but Service Could Use Be Better
The Hard Rock Hotel Chicago is in an ideal location. Great views of the city and Millennium Park from the rooms. But, the front desk service was pretty rude and difficult to work with on a recent trip. They seemed like they had better things to do than help out paying guests.
| 3 | null |
Great location, clean and simple
I have just spent a few days here and really enjoyed my stay. It is located on West 22nd street and 8th Avenue, which is a great location for walking uptown or downtown. You can also easily catch the subway on 23rd street ( E, C or 1 train)
The rooms are small, but you aren't going to be spending tons of time in it, it's NYC! I was travelling alone and found the room perfect for me but if I was with someone it would have felt a bit cramped. The bathroom is a great size and shower is fantastic. The whole room is very clean and very comfortable.
They don't offer breakfast but there is a great deli downstairs and a bagel place across the street, there is also a whole foods on 24th street and 7th a few minutes walk away.
An added bonus is the roof terrace, it offers amazing views and is great to sit up there in the evening.
Overall this is a great little hotel in a less busy area than the midtown 42nd street vicinity.
| 4 | null |
Perfect location
Very regal hotel....we stayed in newer building...older building seemed stale! Staff was pleasant. The gym was small but adequate. The best part? Location, location, location! T is smack in the middle of everything with easy access to the city!
| 3 | null |
Very Nice Hotel
Hotel is modern; rooms are very large, comfortable and nicely-appointed. Staff at the front desk efficient, friendly and helpful.
The breakfast buffet was very good with a wide selection but the "living room" layout doesn't provide enough tables and chairs to eat comfortably. The sofas and cocktail tables are nice to look at but not suited to a sit-down meal. Since it was a weekend, the place was packed with several groups- a couple of sports teams, football fans and a wedding party - hence not enough seats. Not surprisingly, these groups made a lot of noise into the night. It's probably a lot quieter during the week.
The hotel is convenient to the airport and Interstate 85 but restaurants are quite a distance away.
| 4 | null |
Beware of the sea lions!
My boyfriend and I stayed here for 4 nights..... Four sleepless nights... We stayed in 'The Suites' building that runs along the length of the marina and there were sea lions barking all night long every night that we were there. We tried to get a fan from the front desk to help drown out the noise but apparently fans are a hot commodity and there were none available. The bed was lumpy and very soft. The hotel doesn't use fitted sheets, so if you move around too much, the sheets start to shift and cause rolls of lumps that are not very comfortable to sleep on. The pillows leave something to be desired as well.... They smoosh down as soon as you lay on them and provide zero support. Another thing was this stench near the bed. It smelled of urine. I couldn't quite pin down where the smell was coming from, but it seemed to be coming from the carpet and/or the bastketweave fabric-like headboard. We actually went to Target to purchase Febreeze to help cover the stench.
As far as the room itself, it is decent. It's a good size but with mildly ugly decor and a nice patio overlooking the marina. The fridge is a pile of crap. There is a warning sign on the fridge that says "Refridgerator can not safely store medical or dairy products", so if you're a milk drinker or need to store your insulin, you're out of luck. The fridge is very small, not even large enough to store a couple beers and a leftovers container.
I did not try any of the restaurants on site so I can not comment on that. The pool area is nice and the bar by the pool serves a decent cocktail.
I'll finish with something positive.... The hotel staff are friendly and courteous and the cleaning crew does a good job of remaking the bed and filling the towels and such. The hotel is in a good area with very easy access to highways and to downtown. The view of the marina truly is beautiful and is very nice to look out upon in the morning.
As far as my ratings go, I'm giving cleanliness a 2 only because of the awful smell. Otherwise, the cleanliness is average of Hyatt - clean towels and linens.
| 3 | null |
Don't count on getting a room-- even if your reservation was guaranteed for late arrival!
The Hotel George is in a great location just blocks away from Union Station. Since I travel to from NY to DC by train every month, I have stayed at the George before. This trip, I was told when I arrived that there was no room for me. It was 10:00 at night and I'm a woman traveling alone on business. They did offer me a room at the Residence Inn on the other side of the city, requiring me to take a taxi. I heard several different stories as to why a room was not available, but it it was clear to me that the hotel simply oversold. If they treat a repeat customer like this, how will they treat you? The staff wasn't nearly apologetic enough.
| 1 | null |
Paying for location
Great location right on the Riverwalk. We were on the 5th floor overlooking the Riverwalk, but really couldn't see it due to the windows were located really high up. Still, nice to have a least somewhat of a view.
The hotel itself is older, and the rooms aren't exactly cute. But the bed is comfy and the room serves it's purpose. I did take off a whole point tho due to the faulty showerhead and the horrible old square hairdryer. Bring your own hair dryer if you plan on staying there more than one-night!
One great feature of the hotel is the 5:30pm Kickbacks they offer, which includes hot appetizers and 3 free alcoholic drinks. Stick with wine or beer though, because they don't make a good mixed drink. But, it's free so what do you expect. Also they offer a decent enough hot breakfast in the morning.
Also parking seems kind of expensive at $14 a night, but it's better than parking on the street downtown.
Overall, it was a good stay, but if I were staying more than a couple of nights I would probably look for something more modern.
| 3 | null |
Overall a good stay
We spent 4 nights at this hotel during the International Quilt Festival. It is very well located, with a pleasant walk to the Convention Centre & other downtown sights (we found this area of downtown Houston safe to walk around day & night) . The staff were very friendly and tried hard, but it would be even better if the front desk staff were more informed about local things (food store, liquor store, transit). The breakfast & room were great. The adjacent (joined) Courtyard Inn has a bistro that sells light meals and drinks, plus the hotel is between Starbucks and McDonalds (but be warned that everything in the downtown closes by 6pm each day). Four blocks towards the Convention Centre is the Phoenician Market, a fabulous speciality food store that has a casual restaurant and also sells wine and a few blocks to the west is a conventional supermarket (Walgreens or Randalls). We did encounter one problem - due to the festival, we had booked the room 5 months prior using the CAA (Cdn Auto Assoc) discount available on the Marriott website. Upon arrival we were told that the hotel did not recognize CAA and that we would be subject to the regular walk-in rate, which was more than double our confirmed reservation rate. We pulled up the Marriott website which clearly shows that CAA is treated in the same manner as AAA and luckily had a hard copy of our reservation. After half an hour of on/off closed door discussions between the front desk staff and our insistence on being treated fairly, we were finally granted the confirmed rate and allowed to check in . Sadly this marred our impression of the hotel and made for a very stressful start to our trip.
| 3 | null |
Definitely not four stars
This hotel is rated 3.5 stars and as long as you manage your expectations, you will not be disappointed. The room was average size and comfortable, although nothing special about the bed or linens. The bathroom is larger than average and very nice, including a large walk in shower. Aveda products are a nice touch. Housekeeping did not fully replenish towels, toiletries or coffee one day, but once the front desk was called it was taken care of reasonably fast. The restaurant and bar are not memorable. Breakfast selections were limited and the food was mediocre. There are far better choices an easy walk from the hotel. The bartender served a martini with crushed ice floating in it. Although I am a platinum card holder for the chain, the front desk only noticed it in the reservation after I pointed it out and we were given an upgraded room, which as best I can tell simply meant a higher floor. The free high wireless internet was a very nice touch. Upon departure for the airport, the door man put is in a non-metered taxi. He told us the fare would be the same, but when we arrived at the airport the driver told us the fare was higher. Not a big deal, just not appropriate. In general the staff are pleasant and the rooms are fine, and appropriately rated 3.5 stars. Cheaper four star rooms were available in the area for the time we visited, so we were slightly diappointed.
| 3 | null |
Great 4 Night Stay
My husband and I stayed here while I attended a conference. It is a wonderful place and you lack for nothing in the rooms. The weather was rainy for almost 2 days and although we brought an umbrella, it was a relief to find one for our use in the closet. Then both of us had one. We ate dinner two nights in the bar (Tamo) and had impeccable service. Steve the manager treated us to some extra snacks on the house and the bartenders concocted special drinks for tasting. Everyone was friendly and helpful. My husband worked out in the fitness area and was impressed with the number of machines and free weights as well as the quality. Training and fitness classes are available which is unusual for a hotel. Free Wi Fi was nice and the business center provided computers for guests to use. We were able to print our boarding passes there as well. The Seaport made our first trip to Bosten leaving us with a desire to return.
| 5 | null |
STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111
I normally don't write really negative reviews on hotels but this one is the exception.
This is by far the worst Hotel that we have ever booked for any function. We booked the hotel 1 year in advance for a Family reunion and it was apparent that the staff was unaware of our booking.
1. The rudest staff that I have every encountered
2. Unclean rooms
3. Room with No Air conditioners
4. They booked some of our guest into rooms that were already occupied.
5. The meeting room that we booked was unclean and not prepped.
6. The House keeping staff on some rooms, didn't bother to clean them daily.
7. The food was way over priced and the service was non existence. We basically waited the tables our selves.
8.They gave us a breakfast voucher which was supposed to charged to individual rooms instead it was charged to one room for a grand total of 800 dollars.
I could go on, but the bottom line is no!, don't book here!
We are considering Legal Action.
Its a shame because the hotel has the potential to be really great.
| 1 | null |
Good option outside of Philly
This Hilton is the best option in the area, the rooms are always clean and the restaurant is very good. The lamb rack at the steak house is a treat. The staff is always very attentive and they always greeted me by name after a couple of visits. The reason I didn't give it an excellent to this hotel is because in a couple of occasions I had to change rooms due to smells or sounds and although I was given other rooms they should know better not to give out rooms with issues.
| 4 | null |
Do yourself a favor!
I understand that we had to wait 40 minutes for the airport shuttle because we didn't know we were supposed to call, but that was the beginning of the horrible experience! We finally made it to the hotel to find the lady at the desk sitting in a chair playing on a cell phone and was clearly disgusted to have to get up to do anything. There was a phone ringing nonstop in the background the entire time we were checking in. (Probably someone needing a ride from the airport!) Finally a lady came from the back and answered the phone but was irritated the person on the phone couldn't understand her - we couldnt either. She then stood over the other girl asking "what's going on? what's going on?" I am assuming she was the manager from her actions. Awkward and extremely uncomfortable for everyone involved!
The lobby is strange - only way to describe. It looks like a mish-mash of styles that have been cheaply thrown together - rustic cabin meets mustard explosion meets red something-or-other. Strange.
Now the room was supposed to be a suite according to the confirmation but we got was a normal room with no color. It was just like what you would imagine a room in a mental institiution. Plain white and devoid of any color other than the green shag carpet from 1980. The bedspread went right to the floor because I think someone was laying on it before. The window fame was broken and the noise was unbelievable! The bathroom was clean but decorated like an interstate rest area. A white plastic slab, rusted out light fixture, and peeling wallpaper only accented the yellow towels that weren't even as soft as sandpaper. The front desk informed me that check in time was 2pm and she did me a favor to get my family in early when I asked to be relocated. Needless to say we didn't get moved.
Later we rented a car because this hotel is near absolutely nothing other than a 50's style diner-which was wonderful-but after returning from Red Rocks, there was not a single parking space in the whole lot. The man behind the desk said they have that problem all the time and I should park across in the diner lot but said I might be towed.
The breakfast was decent. ONLY decent. They must be having serious financial troubles because everything was from Costco - cheapest tissue (Kirkland brand) and even the small danish in the morning was cut in half! The bananas were as brown as a crayola and the apple was no bigger than a crab apple, yet nicely wrapped in saran! Why we stayed the whole night is a good question! The highlight of the trip was knowing we done with that junk hole!
This could seriously have ben a scene from a National Lampoon Griswold Family Vacation movie!
If you thinking sleeping in the airport is a bad experience, you should try this place out! You will reconsider quick!
| 1 | null |
Dreadful hotel
This is a long review.
We purchased the room thru Priceline for 2 nights. When we checked in, the room wasn't ready and the front desk staff was rude and unprofessional. The worst was that she told us our room was on the 3rd floor but did not disclose that street level was 4th floor so our room was really on the underground level with no outside windows. The hotel made an inside area into a false European village with painted blue skies and floating clouds and put some "windows" on the rooms facing the "village" hotel hallways. Windows that cannot get fresh air or sun light! The room was big but since it's underground, there was a somewhat musty smell to it. I asked to get a different room and the staff said I had to pay more to get one but I was not allowed to check it out first since the rooms were being cleaned (company policy) and it would take a while. We were tired from our travel and just wanted to rest so we just accepted the room. That was a mistake.
The AC in the room was just like the title of that movie, Extremely Loud and Incredibly Close. Think of a vacuum cleaner going on and off 5 ft from your bed every few minutes. We tried to switch it from "auto" to "on" thinking it might fool our brains that it would be just white noise. Didn't work. Woke up so many times at night. The TV was a very small old "tube" unit with no CC. The cable stopped working in the evening (for the entire hotel we were told) and all that was available were the movie previews. An in-room movie would cost $16.95 + tax, which was given to us free (although they tried to bill us for it). The walls of the room felt very flimsy and the sagging door stuck badly. A screw which fastened the toilet paper roll to the wall came out on the other side of the wall under the sink where a young child could put her fingers on. Most furnishings felt cheap and run-down. The desk chair was one of those you would find at a cheap restaurant. The hot water took a long time to heat up for the sink and the bathroom was tiny. There are gaps around the door and window curtains so there was a lot of light seeping thru the gaps.
After a night of torture, we woke up at 5am and called the front desk asking to switch the room and was told we would have the room by noon. We went back to ask before leaving for some sightseeing in the morning. Unfortunately we ran into the same rude front desk person. She basically denied our request and said the AC units in the entire hotel made the same loud noises. We couldn't believe our ears. I could tell my husband was about to lose it; that's when she said she would send in a technician to fix it. She said it would be pointless to give us a new room with the same problem. We accepted. When we came back, again she insisted the noise was normal and all the rooms had the same noise level. But she did reserve another room and let us check it out. The room was on the 5th floor with outside windows and the AC, though somewhat loud, did not make the same extremely loud noises and didn't go on as frequently.
This room was much smaller and the chairs in the room were very worn and dirty looking. The shower leaked. The glass shelf in the bathroom cracked. The sink stopper had to be propped up by a fork. The carpet looked questionable. But we stopped caring. The room overlooked the delivery entrance of the hotel with a dumpster. The noisy deliveries and trash collection started at 8am and woke us all up but least we got more sleep than the night before.
The hotel was very old and tired. The carpet was very worn. I used the business center briefly but there was a very strong odor that drove me out after a short time.
During our stay we did meet some other helpful staff members. At least they were not rude and did want to help. The only other good things were the free wifi and a convenient location.
I would never stay at this hotel again. It was a terrible experience. The management needs to shoulder much of the blame for not training their staff and for not properly maintaining the hotel. It's especially shameful for the owner of the hotel to not invest in the renovations, leaving the hotel in such a state of disgrace.
| 1 | null |
Good airport hotel
The hotel has a nice lobby, restaurant serves tasty meals, service is good, too. We had a drink and fries at the lounge bar, the prices were lower than I expected. I loved the sweet potato fries. :-)
Comfy beds, huge bathroom, towells and bathrobe provided. Room was nice but it´s condition wasn´t as I expected. Broken door handle, marks on the furniture, mark on the ceiling etc.
The internet is 13 USD a day and parking around 20. But pick the package of internet + parking for 15 USD a day.
| 3 | null |
Good New York Location for the price
Stayed at the Park Savoy for 3 days in March 2012. The room was small but clean and the hotel was in a perfect location for walking to Central Park and Times Square. Overall, can't complain for the price.
| 3 | null |
Dirty
Pros
- location
Cons
- dirty room
- breakfast dish wear VERY dirty
- staff doesn't care about guests (no welcome or even good morning)
- cold during winter (no air)
This hotel is falling apart and the management team is completely incompetent. Our room was dirty. The bathroom floor was sticky and it had long black hairs everywhere. And the sheets didn't look clean.
During the breakfast the staff was taking food (waffles) and chatting very loud in a room close to this area. The dish wear, specially mugs, were disgusting.
I wouldn't recommend it.
| 1 | null |
San Antonio/Sea World
Great experience we were on the third floor. Hotel was very clean equipped with mini refrigerator and microwave. We could adjust our room for our preference :) Hotel staff very friendly and informative. Hotel is very close to Sea World ,mall (we did not get to visit), and several restaurants in the area. We ate at a Denny's and Golden Corral in the area. There was not an ice machine on the third floor but a soda machine. Hotel does offer breakfast eggs, sausage, bagels, waffles, and fruit.
| 4 | null |
central location but not great
Stayed here during a busines trip. Choose the hotel based on the location which is fantastic. The hotel is very large, internet is only working for free in the lobby which was a bit annoying. The rooms are clean and rather large( for New York). Overall the rooms are quite dated and could do with a general refurb. Not sure if I would stay here again asfor the money paid I would have expected a five star experience. Mieke.
| 3 | null |
Almost Perfect
The hotel has a very good location (walking distance from The Domain), a convenient parking and a contemporary design and cozy. So far so good. The staff is friendly and the rooms are good value for money, the big problem is the air conditioning engines at the exterior: they make a lot of noise. At least on the second floor is impossible to sleep.
| 3 | null |
Clean, comfortable and new.
We stayed at the Hilton Garden Inn during a long weekend trip to visit the sites. We were 3 adults and one child. The hotel decor was bright, the towels and linens crisp and new, it felt as though the hotel was brand new. Enjoyed being close to the metro although it was easier and cheaper to take taxis. Not sure the surrounding neighborhood would be safe to walk through at night, but the area just around the hotel is fine. Also, you need your card key to use the elevator which made us feel secure. There is a large supermarket on the corner which was great for picking up snacks and toiletries. The pool was very small so don't go for that. The restaurant was pretty good but expensive. The hotel is easy to get to from the Beltway which was nice since everyone told us we'd get lost driving into DC. Would definitely stay there again.
| 4 | null |
Great hotel expreience
The hotel is the perfect location. Close to everything. Rooms are big and roomy and in good shape. The staff was very helpful and attentive to our needs and they have a great breakfast for guests. I will be staying there again and again. It has become my hotel of choice while in NYC!
| 5 | null |
Wonderful Vacation
Excellent sister reunion at the Roosevelt Hotel! Central location at the heart of NYC! We never walk so much, trying to see all we could see both day and night. Found affordable breakfast lunch and dinner eateries. There is truly no city as fine NYC. Most of my sisters were born here and grew up in the South Bronx. Some have been away for over 30 years. The oldest will be 59 come January and the baby sister is 37 years old. We are scatter all over from FL, MD, SC, VA and one who still lives in the City. She is a die hard New Yorker! We had a ball. My mother had 8 girls and one boy. Our brother couldn't make it because he was in Hot Atlanta working on his PHD. New York is a city of dreams...
| 5 | null |
STAY AWAY FROM THIS HOTEL
we were in this hotel with my wife three days on october for a new honeymoon after 10 years of marriage.
It was my most horrible experience in a hotel in NY City.If I have an advise to give you, stay away from this hotel. All is bad. The room was small, bath ridiculous, I have booked a long time ago a twins beds and they gave me a queen room with two small beds and a table between the two beds, no isolation, no safety box, no coffee machine, not very clean especially windows, I asked in my reservation a quiet room, there was a lot of noise, we would have thought sleeping on the street. I asked in my reservation a beautiful view it was not beautiful, I asked a higher level, we were on seven floor (the hotel has 16 seven floors), employees are not friendly etc...
I complained to the manager and for the only answer she left a message on the answering machine telling us that she could do nothing except maybe give us an another queen room in a other place in the hotel without view.
Thank you Excelsior Hotel it was great for a new honeymoon.
| 1 | null |
Decent Property with Adequate Amenities
Good location – just a few blocks in from the Embarcadero. The area quiets down at night as it’s more of a commercial area than a residential one. The Ferry Building and Piers, right on the Embarcadero, are mere blocks away, so you’re never too far from good food, views and the weekend farmer’s market (in the vicinity of the Ferry Building).
Courteous staff and, service is quite good. You’ll also notice the signature Le Meridien scent when you walk through the entrance (an experience they refer to as the transitional portal). The hotel, however, is really beginning to show its age and I must say could use a bit of sprucing up. On the flipside, rooms are pretty spacious, clean and comfortable.
There’s a bar upfront, restaurant and gym on premises and wifi connection is possible (at an additional fee).
| 3 | null |
Unusual quality
Hotels can be comfortable, have nice rooms, interesting designs, good locations, etc. etc.
Library hotel as all of these qualities so there's no need to say more about that. But the main reason for staying there is the 'library' aspect. First, it is inetresting to see which room in the Dewey system you will be allocated. Second, it is fun to discover the books in the room. Third, it is as much fun to browse the bokkshelves around the house. Fourth, when suffering from jetlag, picking a book at random and spending an hour so reading helps.
The intellectual experience is thus what makes the hotel different and, for us, a first choice in New York. We are waiting for other Library hotels!
| 5 | null |
Not the greatest
Hotel is in University City, not La Jolla. Free breakfast is helpful but lacks healthy choices. Also helps offset the $20 nightly parking fee. Staff is friendly. Location is accessible from I-5 and I-805. Mall right across the street. Views from rooms up to the 4th floor are of the parking garage. Disagree with MsSea about rooms looking new or renovated - it's clear that the carpeting is years old, the bathrooms haven't been updated in at least a decade and the hotel is suffering from wear and tear. A/C unit in room cycles on and off noisily all night, every three minutes, so bring ear plugs. I would go back to San Diego any time but next time will stay somewhere else.
| 2 | null |
Only stay here if you have a pet or if you have to cook.
There are actually 2 Extended Stay America Hotels in Mission Valley, San Diego. This one is on 7444 Mission Valley Road (previously called Homestead Suites), and the other one is on 3860 Murphy Canyon Road. If possible, you should stay in the other one, which is currently ranked 100 spots higher than this one, or maybe you would be better off staying in a completely different hotel chain. The other Extended Stay America Hotel on 3860 Murphy Canyon Road has just been remodeled and has all interior hallways. I know this because I accidentally drove to the wrong hotel.
This hotel on 7444 Mission Valley Road is decent. Don't expect any frills. It has the usual kitchenette with stove, refrigerator, microwave, and coffee maker. The king bed is okay. The sofa bed is uncomfortable. You can feel every spring in the sofa bed mattress. There are outdoor hallways, which means it's loud. There's no housekeeping unless you are staying for 7+ days. Free Wifi. Free parking. Loud A/C. Windows are only open to the hallway, so don't expect any privacy. Rooms are old and show signs of age.
It's located approximately 2 miles from Old Town San Diego which is convenient. Unfortunately, it's also in the back of a business area with nothing within walking distance.
I guess the only reasons to stay here would be if you have a pet or if you have to cook.
| 2 | null |
Beware! Walls are paper thin and rooms are small!
My wife, 2 year old and myself checked in around 10pm after a long day of driving. We ordered room service as we checked in and had it delivered 30 minutes later. ( Room service ends at 10pm but they were very nice to take our order). About 11 pm there was a knock on the door. Two Guys with security was at the door telling me to keep it down. I was dumbfounded as we had just checked in and made no more noise than needed. He repeated that lots of noise was coming from my room and stated that if they have to come back then we will be removed. I am 42 years old and stayed in many hotels in my life but never encountered anything like this. After we paid $300.00 plus for the room and room service this guy is going to threaten me. My family was tired so I let it go. However I could not sleep worried that my typical two year old was going to make a noise that would require us to be evicted. Very Unpleasent!
| 1 | null |
Great value!
Cannot beat this location! Breakfast is good. Hotel room is spacious and clean. Great value. We also had a 3 day business meeting here and rented a meeting room. This worked very well. The staff had the room ready each day. Perfect place to hold meetings.
| 4 | null |
Uncomfortable, noisy, rude staff
Sadly, our recent stay at this hotel was one of the worst experiences we have ever had. We stayed in the "jacuzzi room". This room had a king size bed, an old style tv, a desk, a chair, and a separate jacuzzi area that included a shower. We paid $145.00 for our one night stay there.
We checked in around 6pm and had the shuttle driver (Darryl) take us to dinner before, exploring our room. (he was very professional and the only employee at the hotel that seemed to care)
This was our mistake. When we returned around 8pm, it was so noisy I knew it was going to prevent me from sleeping. I called the front desk and spoke to Elizabeth. I told her the issue I was having and asked to be moved to a different room. The hotel was full and she was unable to move us. I told her that I would be calling some other locations to see if we could switch hotels because, the noise was so severe. She informed me that if we moved they were still charging us for the night because, there was no housekeeper on staff to clean the room to be rented out. I thought that was ridiculous.
Unfortunatley, there were no other available rooms in the area so we had to stay. We found that the jacuzzi wasnt working, the bed was hard as rocks, and the noise naturally continued all night long. We got zero sleep and on top of that had sore necks and backs from the bed.
We had a 3pm flight so we checked out around one and took the shuttle to the airport. We will never stay at this location again.
PROS: free shuttle
CONS: noisy, uncomfortable, maintenance issues, rude staff
| 1 | null |
"No Problem"!
After spending three nights at the Luxe Hotel Downtown, feel we will certainly return!
We arrived early and our room was not available, but our bags were taken care of and suggestions for lunch and shopping given. Every member of staff was happy to see us and help with everthing that we asked.I do mean everyone The front desk, bell man, housekeeping nothing was a problem or too much trouble.The rooms are modern and very clean,because of its location it maybe a little Noisey at the front of the hotel.
That is due to its great location across the road from LA LIVE/ Staples centre with choice of excellent restaurants.
The Hotels great patio and restaurant . We attended the Los Angeles Convention centre approx 10 minutes walk up the road, just a good location for anything downtown, jewellery, fashion districts or catching the Metro to see the rest of LA.
The hotel is great but its best asset are the staff so friendly and helpful even when very busy on thursday with the music awards going on, just kept on smiling. Thank you !
| 4 | null |
Worst nights sleep ever
It may be unfair to give such a poor review to such a wonderful hotel, but this was the absolute WORST night's sleep I had ever had at a hotel. Even though it wasn't Kimpton's fault, the outside Saturday night noise from partiers was horrible. It was consistent and lasted until 3 am!!!! And we were facing an alley on a high floor! I mentioned this to the front desk and their nonchalant response was that this is the center of town with lots of bars. It seemed like they knew there was more to the story, but weren't going to share it with me.
I love the Kimpton chain, but would never return to this one again, based on it's noisy location.
| 2 | null |
Old, over the top, noisy
Before my long list of cons, here's a pro:
+ Pretty good location
and the cons:
- very old building and theyve attempted to mask this with really over the top decor, which was just overbearing and way too loud. not the best feng shui..
- fair enough that the entrance is screaming poor design but the rooms too!!? the wall paper in the room is some writing, i assume from some poem or book of some sort, but i tried to read some of it, and it was quite negative, including some obscene words. this just gave the place an even heavier energy
- the room was hot, and when we attempted to open the window, it wouldnt stay up. we had to squeeze something in to hold it up
- windows open or not, all the noise from the street came straight in the room. despite a very late hour, it was still noisy.
- staff were nice enough, but as a previous review put it, a bit overly casual. the night we checked in, we had asked one of them for a place to eat, and just as he was going to reply, another just spoke over him, took over the whole conversation and wouldnt let the other guy say a word. the next morning as we were checking out, there was only 1 guy at reception and he had brought his dog along to work, and every time to doors opened with people coming and going, the dog would either run outside or bother the ppl, so the guy kept interupting his work to run after the dog. lets just say it took a while to get out :)
- they have valet but not in the same building, so each time you need your car, it takes them a good while to go and pick up for you.
- waayyyyy too over priced! we payed over $250 for the night!
i could keep going but you get my point :)
| 2 | null |
Expensive, not worth it
Stayed here for a conference. Shower was cold, cold, cold every morning. Walls were thin -- I could hear the couple in the next room at night. Carpets were old and dirty. Very few amenities -- no fridge in the room. I was on the 11th floor, but there was a lot of noise all night and especially early in the morning from the street, and possibly from the construction site across the street. No view. Gift shop is VERY overpriced -- more expensive than an airport shop. Two homeless shelters are within a block or two of the hotel, and the hotel map warns you to never walk alone. Wifi is not free.
On the plus side, the staff were unfailingly courteous and friendly. Room was clean (except carpets). Article One restaurant in the lobby was good, as was the bar. The West Wing Cafe and Starbucks are right across the street. Walking distance to the capitol, Chinatown. 15 minutes by car to Reagan National Airport.
| 3 | null |
Great hotel!
This hotel is great. They provide excellent service. Everything I ask for was address and handled professionally. I would recommend this hotel to anyone who wants a great experience. The food was excellent and the bar drinks and service was excellent.
| 5 | null |
OK but out of town
listed as near the main areas of San Diego it is not. OK hotel with very good staff and clean but the location is in a somewhat questionable area if your not used to big city living you may find the area hard to get past. If you going to SD State you will be fine. If you going anywhere else there are many other choices closer to downtown.
| 3 | null |
great stay, great location
We spent 4 nights here and would definitely stay again. The rooms are clean, beds very comfy and the buffet breakfast was excellent. The staff were friendly, loved that it had free internet in the rooms and its location was excellent. At night it was fairly quiet and we did not notice any outside noise. We walked about 10 minutes (maximum) to get to see the July 4th fireworks!! I would stay here again on my next trip to New York!
| 4 | null |
Good hotel in upgrade mode
Two night business stay. This hotel has been converted to a Doubltree from long time Hilton location. The hotel has a display in the lobby of new carpet, drapes etc that are to be used in reno. I did not see any reno going on. Hotel is across street from Hobby airport many rooms look directly on to runway but noise is not noticable. Shuttle service is amazingly efficient thanks to Franklin. At midnight shuttle showed up with in 3 minutes of call -- waiting at designated area. Breakfast buffet is excellent, parking is easy and free. Charge for internet. Staff is friendly and effecicient. Rooms are a little dated but very clean. There are a couple of interesting looking local restaurants across from the hotel parking lot which I did not get a chance to sample, deli, Texas BBQ and an interesting cocktail/rest. Taco Bell adjacent to the property other wise you need a car. Would stay here again
| 4 | null |
Large clean room and close Galleria Mall
Stayed in this hotel 3 nights on the 6th floor facing the street. No problems with noise. The main room had a a sofa, chair, desk, coffee table, bar sink and fridge, and a tv. The room was also equipped with a coffee maker and Starbucks coffee. The bedroom had a King sized bed. The bathroom connected to both rooms and had a dividing door.. The main powder room with sink was separate from the shower and toilet. The hotel offered a restaurant, swimming pool, hot tub, exercise facility, and computer center complete with printer and shredder. Another nice feature this hotel had was a complimentary shuttle within a 3km radius. We could walk to the shopping so it was not a problem, but at night for supper it was convenient. Would stay here again. The staff was extremely friendly and helpful.
| 5 | null |
Nice hotel
Stayed here for 11 nights in April 2012.
SERVICE: Staff in hotel very friendly and helpful. Organised taxi through them on way back and much nicer than yellow one on way; VALUE: I was in a larger room which was still about the same as a Premier Inn in the UK. But NYC rooms are it seems and I would rather be in a smaller room than a larger rat-infested place. Paper every day nice touch but chocolate nothing to get excited about. Shower good quality and soaps etc. replaced every day. Mini-bar not cheap but they are always the same. SLEEP QUALITY: Fairly good. The sound-proofing partially works. If you have the air-conditioning on which is not a silent system which I am used to in UK hotels. Main noise if from window and door. Was noisy a few times in the corridor from the lift and people/cleaners dragging the vacuum around. Doors 'slam' rather than close. But it was a city break so did not mind, CLEANLINESS: Could not fault. Plus if you put the sign on the door to say sleeping they did not clean unlike European cleaners which seem to come in regardless. LOCATION. Excellent in terms of where it was (everywhere convenient and Port Authority for tube useful for going to Chelsea), Downside was quite a few homeless people and people 'hanging around' - but never felt unsafe and always a lot of people about. Police officer often on duty around area as well. Really close to some nice restaurants as well so you can avoid TImes Square (I found the walk horrible due to crowds). Bit smelly dirty and end of road due to 2 brothers and the people who eat there and do not know how to use a bin. ROOMS: Only four on floor I was on. TV a good size, Radio had dock which was useful for charging iPhone 4. Coffee machine a bit slow but okay and 1 tea 1 coffee per person per day provided. Tea bareable but expected that. Furniture showing signs of a bit of wear and tear but same with Hilton who use the dark furniture. Would have preferred a normal duvet rather than sheets floating over a duvet as always came off.
Overall a nice place to stay and would recommend. Would look to use one of the various discounts floating around the discount if I was to stay again ever though. I would say it was worth 4 star, the staff work very hard. But not worth 5 for the price charged as room too small for longer stays, and occasionally noisy, plus the road is a bit of a backstreet.
| 4 | null |
Reasonably OK hotel.
Location is in quite and good neighborhood. A bit far from Metro (10-15 mins walk). Upgraded to better room for $25 per night, but the staff gave me the biggest room (first floor). Very comfy bed. Internet is free but hit and miss (specially during peak hour at night time). Very very slow Internet connection, but at least its free. Staff is very helpful as well.
| 3 | null |
Very comfortable
Very nice place i ejoyed my stay, rooms were clean employees were nice .....stayed here for business ..Gm was kind and always there greeting everyone took on task personally..breakfast was good .... Meating room is a little on the narrow side if your looking to hold a meeting....pools clean...they will be doing some renovation in Dec through Feb on the entire ground floor ..GM told me. So make arangments ?..oh very close to downtown about 6miles..good luck
| 4 | null |
Great Curb Appeal but Mediocre Rooms:
My partner and I recently visited San Francisco for the 2nd time. During our first trip, we had the priviledge of staying on the top floor of the Intercontinental. This time, we took advantage of a sniqueaway deal and tried out the Clift Hotel.
For starters, this hotel has a lot of curb appeal. It's on the corner of the street, it's a big building, it has interesting doors that lead into a dark lobby that is full of ambiance. We were quite excited to get to our room after our easy check-in and a quick look around the lobby. At first glance, this hotel appeared to live up to all of the expectations we had.
Once settled in our room, I realized it was old, a bit dingy and definitely dated. While the bed was extremely comfortable and the linen soft and luxorious on the skin- I desire a room with richer colors, more space and bigger windows. The bathroom was small, but adequate. I did, however, enjoy the bathroom amenities.
The lavender color pallete wasn't my style and wasn't as dramatic as the lobby. The furniture also was oversized and took up too much space in the room.
Other things to note are the great location, the noisy bar, and the line wrapped around the corner on a Saturday night. We had to show our room keys multiple times before being allowed into the hotel on a Saturday night. There was a bouncer outside of the hotel and a line wrapped down the block to get into the bar located inside of the hotel. Once in the lobby- it was loud and reeked of booze.
Overall, for the price we paid- this hotel suited our needs. I do not think I would stay here again- so I think some of the other hotels in the same price point have more to offer.
| 3 | null |
"Never Stay Here!"
I have no idea what hotel these people have stayed in although I am quite certain it was NOT this hotel. I have never complained about a hotel although I thought this was a visit to complain about, and for others to know about. When I walked into the hotel it wreaked of carpet fresh. The room had hair on the table and in the refrigerator, as well as food and grime. I cleaned the room from top to bottom, replaced my beddings, sprayed with RidX and still ended up with a rash all over my body, including my hair, and bites all over my arms (from what I could only assume were bed bugs). I requested that my room not be cleaned by the staff, for my first hotel stay EVER! I consider myself a down to earth person and definitely not judgmental for the most part, although this experience has made me realize that I do not ever wish to stay in a hotel that is not of a name that I am familiar with and try to stick with the norm
| 1 | null |
kdb
Microtel is a good value. when we travel, we are just interested in a place to spend the night comfortably. Microtel provides that.
| 4 | null |
Great Location, but Hotel lacked Something
My wife and I stayed here for 5 nights for the anesthesiology conference at the Washington convention center conveniently located just walking distance away.
I reserved and paid for a single king bed but recieved a two twin bed room. I requested the front desk find me what I had previously ordered. She told me that all their king rooms were reserved and she blamed the mix up on the booking company, expedia or travelocity or whatever it was that I used. She was kind enough to walk me to another floor with two "twin" beds and a view of a brick wall. The floor was wreaking of smoke and the front desk clerk motioned to housekeeping which happened to be on the floor and asked her to spray the hall with some air freshener.
The nightstand has three electric devices on it (lamp, telephone and alarm clock), but the wall has only two outlets so the phone was not connected. I had to disconnect the clock to make a phone call to the front desk. One night my wife wanted to watch a movie, and the hotel tv has no movies you can rent or choose from. I called the front desk and asked if they had an hdmi connector so I could connect my laptop to the tv monitor to watch a movie. The time was about 8:30pm and it was cold and raining outside. Front desk told me they did not have anything to connect to the tv but I could walk to Radio Shack and buy one which was 6 long blocks. I used my gps on my phone to find and walk to Radio Shack. Upon reaching the store the doors were locked and the clerk would not let me in pointing to the sign on the door that read closed at 7 pm. Soaked and disappointed I walked back to the hotel.
I think generally everyone working in the lobby was friendly and sought to be helpful. However, the high cost of this hotel is probably due to the location and the average price of more competitive hotels in the area.
| 2 | null |
TRY SOMEWHERE ELSE FIRST
While staying at the hilton hotel the weekend of July 20th, we were very disappointed that for a hotel which is rated or considered #1, service was very poor,and you had to pay for parking which was daily 28.00 for garage & 40.00 for valet. Thats an insult and to have the housekeepers knock on your door 0830 am to ask you are you departing today, and to come back 2 hrs later while you are in the shower to ask you are you ready for departure can be very annoying, not to include while staying at the hotel, orderded crab cakes for 34.00 each and the server tell you your bill is 111.00, you ask why the response was 68.00 for the cakes all other charges were city, state taxes and service charge for the server to bring the food to the floor. I don't think so. my recommendations to you is try the Sheraton first.
| 1 | null |
two day stay very clean
The hotel is very clean and comfortable, very quite, no breakfast because they have nice kitchen with full refr.stove, the lay out of the room was very good, people at front desk was more than accomadating and personal, going out of their way to be very helpful, making sure we had the correct room and willing to let you move if you didnt like the location of your room. we were there for a wedding and if we ever go back we will certainly stay at the candlewood suites
M.Gipson
| 5 | null |
Back Again!
We stay here once a year and I think the Omni Parker House might the reason we return to Boston. The rooms are great, the staff is helpful and you can't beat the perks of the Omni Guest Rewards program.
We had a couple of drinks in the bar and it was a fun place to wind down the evening. We also got breakfast from room service. And it arrived on time and was pretty good and not a bad value.
Once again a great stay at the Omni Parker House.
| 5 | null |
great old hotel - lobby still glamorous - rooms updated
I have little to add to what others have written over the past couple of years. a nice solid choice, large bedrooms, small bathrooms, good closets/storage, plenty of tv channels, easy WiFi. Loved the small bakery/cafe on first floor with take-away salads and sandwiches - very convenient. The staff was ok - noone offered help with my bags on arrival or departure. At check-in, i was just pointed in the direction of the handicapped ramp with my rolling case by the doorman... And same at check out. Concierge - when asked for a cobbler simply scribbled some vague directions on a map. I crossed the wrong bridge and ended up on an unexpected and unwanted 4 mile trek which finally wouended the creepy, basement entry to a CLOSED (and possibly defunct) shoe repair shop. Very annoying. Breakfast buffet was very good as was the waitstaff. Rear grounds and pool are pretty - i know my children would love the pool but this was an October biz trip so no pool or play. Families with kids may want to request room near to elevators/stairs. Hallways are realllllly long (i was at the end of what seemed like 1/2 mile of hall) and elevators are slow during peak times. Location is very near metro and walk to the Zoo and Cathedral and there's a CVS and lots of neighborhood shops and casual restaurnats in easy walk. A very nice stay though very pricey for weeknights (paid $309/night for B&B plus taxes).
| 3 | null |
I had a good experience; staff is great
I totally concur with the other reviewer, TravelWriterDB. He got a better rate than I did--mine was a little over $100 per night, some of which was during a busy convention-and-sports-filled weekend. The hotel is indeed about 20 minutes walking to the Staples Center and Convention Center. The neighborhood is filled with various restaurants, mostly fast food, and a 7-Eleven (the only nearby store selling liquor).
What I liked best about this hotel was that it was clean, creatively appointed, comfortable, quiet, just spacious enough (both in the room and the lobby), and with modern appliances and room features:
*Flatscreen TV, coffee maker with decent coffee, microwave, fridge.
*Bathroom with new style curved curtain rod and a drain that's not clogged.
*Comfy beds. Work desk against the wall, and small round table for two.
*Huge sliding door setup going onto wrap-around outside balcony--perfect for accessing and socializing with other guests you befriend on your floor, unless the room to room access creeps you out. In that case, lock your sliding door. Heavy curtain blocks sliding door light pretty well when needed.
My room's carpet was just starting to get that greasy feel, so I hope they steam clean it soon before guests' feet start turning black (mine did not--yay!). The asian staff, mostly young women, were very attentive, efficient, available, knowledgeable, and helpful--I was very pleased with that. By the way, this hotel has just three floors, and free guest parking. In fact, my friend who visited me was able to park for free in the garage with a guest parking permit that you put on your dash. That was cool!
The restaurant they have is called The Spot, but during my stay it was only open for a breakfast buffet until 10:30am, which wasn't bad for $8--typical scrambled eggs, sausage, bacon, home fries, hot cakes, breads and fruit to choose from, and drinks included. But here again, plenty of friendly employees are there to get your drink of choice (the coffee was good! What a surprise!), keep tabs on your needs, and bus your dishes at the end. The atmosphere in that restaurant is modern, dark, mellow, and good. It will be nice when they can start serving dinner, too.
Yes, the Wi-Fi sucks big time. I was also on the third floor. Fortunately, I had a Clear air card for my laptop, and that puppy pulled in MAXIMUM reception! I was in heaven with that. It made a big difference.
I, too, had a couple minor repair complaints that were never addressed in MY 5 days, either. One was that the TV's cable line was broken and falling out of the set, the other was a broken bathroom fan, and the third was a slightly leaky bathtub faucet. But these were not huge problems for me, though I get the feeling the staff is slow to fix things at this hotel.
Another downside is that the hotel has no courtesy shuttle! You have to pre-arrange a taxi, Primetime Shuttle, or Super Shuttle (I got a slightly better deal with Primetime) to go to the airport or somewhere else. Maybe this hotel has found it impractical to have their own shuttle, who knows?
One more minor hassle: the elevator barely holds two people and their luggage. It's smaller than a closet. What were they thinking? Prepare to take the stairs or wait for the elevator a lot. I enjoyed the exercise, myself, until checking out--which was a very quick process.
I would have given this hotel four stars instead of just three, and maybe I should. It's just that some of the items I moaned about did a little damage in that regard. All in all, I enjoyed my stay at this hotel, and will be happy to stay there again. I recommend it for someone on a budget, like me.
| 3 | null |
A place not to stay...
This is the most aesthetically depressing hotel I have ever been to. We travel 75 days a year with Starwood properties across the nation and this one proved to be drastically disappointing. No heavenly beds, couches in room made of hard leather that sit at a 45 degree angle, nothing felt luxurious and we were upgraded. It's a dark hotel with a bad vibe. The haunted house at Disneyland is more inviting.
| 1 | null |
Location is good, price fair, service poor
As stated in many earlier reviews, do not expect good service, building is old, bathroom tiny, no water pressure, staff is as lethargic as I have ever seen. Almost zombie like. Had a "family suite" for $229 per night, it had 2 doubles in one room and connecting door to a king room, one tiny bathroom with view into dark ally. Doubt I would stay there again as it was just poorly run hotel.
| 2 | null |
Um....Wow!
Yeah I gotta agree with the other negative reviews After checking in I noticed the fencing all around the property, some with barbed wire on top. i then checked out the activity at the gas station across the street and figured we were in a rough neighborhood. No worries, we are behind a fence. But then I noticed the other "customers" at this motel and was wondering if I wasn't better off at the gas station.
I'm a big boy and was traveling alone so I could deal with it. But do not bring your family to this motel.
| 1 | null |
Very disappointed from check-in to check-out
We have stayed at Embassy Suites in other cities and have always been very happy, so when planning a trip to visit family in Philly, we decided to try this Embassy Suites. I have also never written a negative review, but felt that our experience warranted it. When we arrived, the two double beds that I had reserved were not available and we three adults were placed in a King room. My daughter slept on the sleep sofa, which is probably fine for children, but was very uncomfortable for her, resulting in complaints of back pain throughout the trip.
The room itself was fairly clean, but lots of candy wrappers under the sleep sofa, plaster bits around on the rug in both rooms, and some kind of splatter on the walls and lampshade of the main sitting room. I discovered that the plaster was from series of large patches on the wall of the bedroom. That was the view from the bed. The lampshade next to the patched wall also had been crushed. Little things, but felt like I was in a slum.
Although we had reserved and paid for three adults, the room was set up for two so we had to seek out glasses and towels each day. The breakfast hosts on all mornings were short tempered (and appeared to be overworked.) The buffet itself could have been ok, but the kitchen obviously had difficulty keeping up with the demand. We waited about 45 minutes for just some oatmeal one morning, and finally gave up and left to buy breakfast elsewhere. There was plenty of bread for toast, cold cereal, muffins, but hard to get healthier options like bagels, fresh fruit, or hot cereal. Coffee ran out 3/3 mornings also. On the mornings that we had a little extra time, we waited but were still not able to get our simple preferences. On the morning that we had to be out by a designated time, we settled for dry cereal and toast.
The hotel was very busy and the staff was generally courteous, although if we mentioned any of our concerns, the response was " We have a large group here today." Evidently it was so busy that we often waited 10 to 15 minutes for an elevator up and a couple of times chose to walk down rather than wait. Additionally, the air conditioner/heat unit was incredibly loud, so we had to turn it on for a while, shut it off to sleep, wake up hot, turn it on to cool, then off to sleep. At check out, we were charged for an extra night of parking and after waiting for breakfast, found it irritating to have to wait to resolve the overcharge. We did stop a the manager's reception one night where they served unlimited drinks, potato chips and bags of chex mix. It was nice, although a couple of free drinks and chips certainly does not make up for the inconveniences. The only saving grace for us for this facility was that the location is very good.
| 1 | null |
great location
The location is about three blocks from Fisherman's Wharf. It is very quiet and clean. There is a a little cafe downstairs that offers breakfast and it was an easy choice. There is valet parking with in and out privileges and it was $36 a day, which is cheap for San Francisco The beds are quite comfortable. The only drawback is that it offers free wifi in the rooms and it did not work. The wifi must have been a fluke. We would stay here again.
| 3 | null |
Nice hotel - but out of the way
This was a base hotel - with good facilities - located next to the Boston Convention Centre. It provides a clean cmfortable room - but I would not recommend it's location if visiting the city as a tourist. It is new and clean - no complaints - and lots of restaurants located nearby on the Waterfront that are very busy and wonderful - however, requires walking etc to connect to public transport and get to the city.
Recommended for business only.
| 3 | null |
Birthday Holiday
We booked the hotel online from Oregon and chose the location to be near water. Since we had previously resided in San Diego we knew about Shelter Island, but not the hotel. Our room was in a great location, clean, and spacious.The staff was friendly, helpful, and a pleasure to talk with. The maid was friendly and thorough performing her talents. We enjoyed breakfast on the patio overlooking the pool and marina every morning and the varied selections were great. We spent afternoons enjoying the sun by the pool. We only enjoyed the happy hour twice as there were so many things to do in the evening in San Diego. Guests are able to hear the music from the balcony during the evening from the concerts next door at Humphrey's. We enjoyed our stay so much that we cancelled another reservation and stayed a second week.
| 5 | null |
Wear a Hazmat suit to bed
For a couple of guys traveling to the World Series and looking for a hotel close to Toger Stadium, cheap, this worked, but barely...there were mystery stains on the sheets and unfortunately I had nothing to do with them. Then there was the neighborhood...rough. Then there was the guy in the hallway on speakerphone at 5AM trying to connect with an "Escort". Do I need to go on??
| 2 | null |
Nice staff... probably stay elsewhere if in Memphis again
Although the staff were more than accommodating and the duck walk was fun to watch, I did not feel that the hotel was worth the price paid for a night. I appreciate being able to have a spacious bathroom in which here I felt like I was in my closet while in. The tub had bits of black residue in the grout remnants from mold not fully removed. The room itself was fairly large and had a big flat TV which was nice. The pros of the room included a vanity and chair, beds were comfy, but the following day one of the pillow cases fell off and revealed dried blood on the pillow.. not very comforting. The hotel did have a nice indoor pool and fitness center provided to guests, and the location was great being close to Beale street and other attractions. Although I was not put off the accommodations, to me the hotel was nothing special(except the staff) and given the choices I will try somewhere else next time.
| 3 | null |
Old Four stars
I was @ the Hilton,new york.av. of Americas..for the New years,,its a average four stars cause you can tell is aging,,but very clean and organized..I was lucky got a room in the 39 floor (executive) and the view was great. The best Thing about this Hotel is Location and as they say in real estate: Location, location, you can walk to a ton of attractions and that saves you alot time and money! cause cabs in traffic suck your wallet off. The best way to know the NYC.. by subway or metro whatever you whant called it, its old and dirty, but takes you fast and cheap from A to B.
| 3 | null |
Run Down and Horrible Service
We stayed at this hotel in May and I will never return. I travel often and I have never experienced the bad service I recieved here. I was not charged the correct amount for one of the nights I was there and the staff refused to talk to the person who had quoted me the amount. When I contacted her directly she refused to do anything about it. If the hotel were worth the extra money I would not have had an issue with it but it is not. I stayed in two different rooms, due to a error on their part and both rooms were run down. Both bathrooms had facets that leaked and toilets and showers that did not work properly.
If you do end up staying there do not accept a ride to the airport as I was told one price by the conceirge and another by the driver when I got to the airport. I paid $30 more then I paid when I took a taxi. Again, this would not have been a big deal had I not already been treated poorly by the staff and if I had actually enjoyed my stay in this hotel.
As a result of this poor experience I have refused to book at any Holiday Inn's.
| 2 | null |
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