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Great for what it is
This is not a fancy hotel but it is the perfect place to stay if you're going to be out and about in the City the bulk of the time. It is blocks away from cable cars, China Town, Union Square and American Conservatory Theater (ACT), and close to BART and the financial district. The room was small but clean. We were able to reserve a refrigerator and there was room for a rollaway. There is a ceiling fan which helped because the room was on the warm side. We had the window open most of the time, which was nice. I checked amenities they provide before we arrived so brought my own hair dryer. We were there 5 nights and would definitely stay there again.
| 4 | null |
A true Sanctuary
Booked this hotel for 3 nights in November 2012 and we were delighted with the location the room was lovely the staff were very friendly and most helpful, a haven in this great city, would highly recommend this hotel and it will be 1st choice on our next visit.
| 5 | null |
Room with a View
We were upgraded by a wonderful Front Desk person named Fidel when we arrived and told him about our Anniversary.
His recommendation of the Dinner Buffet went noticed and we arrived, were put into the cattle call which is called food. The Host neglected to tell us the we could chose off of a separate menu if we did not want to eat the flavorless and excessive sugar ladened food offerings. I was forced to ask a buffet replenisher for butter and really did not feel that the price $44.00 was worth it. You may find it a value if you like to eat gluttonously and "expensive" crab legs that have watered down flavor or shrimp you have to peel and eat.
Our mistake was that we did not learn our lesson and went to the Breakfast Buffet and got the same thing as the night past only the Hilton's interpretation of breakfast food.
Not a good thing.
It is a property that is beautiful and unfortunately a one nighter place.
| 2 | null |
Stay for the stadium convenience but expect an average hotel.
Our family of 4 stayed Friday and Saturday night for an event at Lucas Oil Stadium. The hotel is only a block away from the stadium and is an easy walk back and forth. You will be charged $14 per day to park but can choose either the parking garage or the parking lot in the back. You are able to come and go as you please. The beds were comfortable and the room was clean. Staff was friendly and helpful. Room had a good size refrigerator and microwave. All in all, given the price and the location we felt the stay was acceptable and would consider staying again. Set your expectations a bit lower and know the rating takes into consideration the stadium location. Put this hotel out in the suburbs and it would only rate a 3.5.
Here is the run down of minor issues. We are veteran travelers so we go with the flow. Just listing our observations for others. The pull out sofa could have used a foam pad to make it more comfortable. There was only the one sink inside the bathroom which slowed things down when getting ready. Many suite based hotels have a sink outside the main bath. The shower head was broken but was still usable. We were awakened the first morning by the neighbors TV. People in the hallways could be heard pretty easily as well. We turned the fan on in our room to have help muffle the sound. The breakfast had one working waffle maker which really slowed things down. They did offer scrambled eggs and bacon. There is not enough seating in the breakfast area and many of the tables only sat 2 or 3 people. Many people were standing and some had moved out into the hotel lobby couches to sit. We skipped their breakfast the 2nd day and spent $20 at McDonalds. We didn't use the pool.
| 4 | null |
HURRICANE SANDY AT THE NY HILTON
My daughter and I were stranded in New York during Hurricane Sandy from Oct.28 to Nov.2.
We were privileged to have stayed at the New York Hilton at Ave of the Americas as the service
and care for the guests was superb. The efficiency of the personnel was unbelievable. Our
stay was enjoyable despite all what was happening in the city.
All 2000 rooms were occupied by guests coming in within a few hours span.The operation
of the hotel ran very smoothly and the employees didn"t seem to be bothered or flustered by
the hundreds of people arriving at the hotel.
At the same time the hotel made sure that everybody felt safe.
They went out of their way showing movies in the ballroom, having a Halloween party for the
many kids that were staying at the hotel. They even had Halloween treats for the dogs that were welcomed to the hotel.
Every time I will be visiting NYC, I will make sure to stay at the Hilton on 6th Ave.Silvia R,Toronto
| 5 | null |
Great stay.
Stayed here during my first visit to Chicago. The hotel isn't right on the Mag Mile, but it is about 3 blocks away and not too bad of a walk. Check in was easy and the staff was very friendly and helpful. We asked for a high floor near the stairwell which they were able to accommodate. The room is modern and spacious. Don't touch the snack bar, they're on sensors that are weight-sensitive and will be billed to your room. If you do just call down to the lobby and they will adjust your bill. Since we're Hilton Honors we got complimentary coupons for the breakfast buffet which was delicious - breakfast meats, french toast, croissants, fruit, etc. We also ate at the restaurant for dinner and it was very good, I definitely recommend the 1/2 lb+ burger! The pool was open during our stay and I took advantage of it on the day it was 97 degrees. The water was great and luckily none of the nearby buildings blocked the sun. The only complaint I have of this hotel is the elevators. Even though there are four and they seem to move at a decent speed, for some reason we always had to wait. They also make screeching sounds and shake a lot which freaked me out. Other than that I would definitely stay at this hotel again and suggest it to a friend.
| 5 | null |
Time hotel
A neat boutique hotel ideally located for time square. Rooms small but have all that is required for a city break for a few days. Staff good - particularly given that the area had just suffered from hurricane sandy and some staff couldn't get home - and nice lounge bar. Decent coffee shop 30 secs away from door. Expensive but we did book at the last minute due to hurricane sandy. Asked to move to a room that was a bit quieter (original backed onto lift shaft) and they accommodated the move with understanding and were very helpful. Would go again.
| 4 | null |
A horrible night's sleep before surgery...
I booked two rooms the night before my mom's early morning surgery in this hotel as it is only 2 minutes drive from the hospital. For location, it is perfect. We arrived at 9 pm to find a young guy at the counter who seemed friendly enough. He assigned me two rooms. Mom's room seemed ok... My room however (once I got in, as it took three different key cards to get in, which meant running back to the reception area each time) had a huge fungus growing in the middle of the floor... I kid you not... it seemed like a giant mushroom which when kicked rolled like a golf ball leaving a stain in the carpet...
I told the desk attendant and he gave me a new room, responding "I hate our cleaners". Very professional!!
It is obvious though that the cleaning crew are unable to bend or may have sight problems as the only areas of the room that are clean are the "high spots". There were dust bunnies under the bed the size of a full grown cat in both rooms, and let's not even start with the bathtub in my room which was full of dark stains...
The bedding was quite clean, so once settled in, we were shocked out of bed by the noise made by the refrigerators (empty), which every time they came on it seemed like a jet taking off. So, needless to say, the wake up call which came at 4.30 was unnecessary... as none of us got a very good night's sleep.
For check out, we had to look for the new attendant who was hidden away in a small room on the opposite side of the reception area. I asked what to do for checkout, and he said "no probs... give'em to me... " i assumed, referring to the key cards...
I have stayed in 2 star hotels in Laos and Cambodia which were cleaner and had better service costing only 12 dollars a night. I didn't expect 5 Star service from the Ramada, but not 1 Star either!!!
| 1 | null |
Love the James Chicago
I'm in Chicago a lot for work and I'll certainly stay here when I can. The room was very comfortable (love the feather duvet and pillows), very clean and the fitness center has enough machines that there were no lines. It's in a good location and if you don't want to eat/drink at the James there are plently of other options within walking distance. I was in room 507. I only have 2 small critiques: there's not enough counter space in the bathroom for toiletries and the closet was only 3ft high so long coats/pants/skirts on the hanger were touching the floor. But these minor things wouldn't prevent me from coming back.
| 5 | null |
Wonderful Historic Hotel
Stayed at The Palmer House Hilton this past weekend thanks to a great deal from Orbitz. The location isn't in the heart of the Magnificent Mile but that wasn't what we were looking for. Still the Mag Mile is an easy walk away. Our room was beautifully updated and considering the age of the hotel in remarkable shape. We were VERY impressed. We enjoyed the pool and hot tub after long days of walking around the city. There is a historic tour with lunch of the hotel that would have been great to participate in, maybe next time. We were concerned about the L being so close and therefore loud but our room was blissfully quiet and noise was not an issue at all. We would stay here again in a heartbeat and whole heartedly recommend it to others.
| 5 | null |
A low key version of a Ritz Carlton Hotel
After having read many comments on this property I decide to book a 5 night stay. the location is great and the proximity of Battery Park and the Hudson river sounded fun for this pleasure trip. BUT the second I got in the hotel I knew I made a mistake! a Ritz Carlton by Mistake! No bellman at the entrance and had to carry my heavy suitcase through the stairs to the reception desk. greeting by the staff was ok but average. when I accessed the nice and large room by NYC standards but with modern style furniture I soon dicovered that regular RC amenities where not even present nor suggested through housekeeping, No shaving kit , no dental kit , no sewing kit no nothing.... not a Ritz Carlton except the room rate! Even turndown night service is not at the level that other RC properties around the globe offer. Regular chocolates, not truffles or pralines, but no linen with the slippers by the bed nor a tray with shoe shining service offered , just the breakfast menu on the pillow like in any kind of regular hotel worlwide!
I sent a letter to the hotel manager but was only contacted by the Assistant Front Desk Manager!!!! they did not take seriously my concerns in consideration and though I decided to move to another hotel for the remaining 3 nights of my stay, she only suggested that I give them another try on my next trip!!!!! nothing was done to allow me to think they could do better next time apart from an handwritten letter from the Assistant Front Desk Manager. not even a glass of wine in the room or whatever.....
She explained to me seriously that their property was focused on business travellers who go in and oud without any other demand and they are not focused on a better service because their customers are not asking for it!
try the Four Seasons or another nice and luxury property!
| 2 | null |
A Life Saver
After a mix up with our flight home to Sydney we booked into this hotel at 23.00 and were meet by very nice helpful staff.The room set up is a bit unusual however was very clean. When we got to our room we were able to order a nice deli sandwich and plate of fruit from room service, which was delivered very promptly. Breakfast was extra but well worth it. Best of all there is a free shuttle to and from the airport. Will stay here again.
| 4 | null |
I liked it
I had a room on a high up floor. Not big at all, but very nice and comfortable. (Pie-shaped rooms) I really can't complain about anything. I remember thinking the concierge was somewhat...what's the word...superior? He was dismissive, and I can't even remember what I'd asked him now but so what, right? Actually, I do remember, I had arranged for a van to pick up 11 people on Monday night for transport to dinner, and a 47 passenger bus for our clients on Tuesday night, and I just wanted to make sure that they were okay with that - that I had vehicles scheduled for certain days/times for pick up at the Westlake entrance. He answered me, but he never looked at me, and he had his chin up high like I was beneath him. Spare me, Dude. I had called twice the week before my trip to confirm these arrangements with the concierge desk, and no one but no one ever called me back. Whatev. Other than that, I had a great time. Over 1,000 bucks for four days at conference rates; probably typical; I don't know; I don't travel much. Loved Kelley the bartender. She's fun to talk to and a hard worker. Appreciated her very much. Potstickers were good, too. I didn't know I could access free wi fi in the lobby - gotta get a secret code from the jerk at concierge desk, so I spent $40 on that to access from the room. Duh. The computers in the internet center cost $8 to use, but you can print your boarding passes for free. Everything was clean. That's my biggest deal, and I got a $5 coupon everyday that I used the "green" card on my door to waive housekeeping. I had four big towels in there, so I didn't need anything else. Anyway, maybe not worth the price, but not on my dime. The views were awesome! Location was really great.
| 4 | null |
OUTSTANDING!!!!!!
We returned to our old "stomping grounds" for one night before departing on a cruise to Alaska. We went looking for a downtown hotel so we could enjoy the city and restaurants, we decided on Hotel Andra. WHAT A FIND! This hotel is fantastic, from its location to the very friendly staff and surprisingly large rooms that are fantastic. I expected a typical small city hotel room only to find a large spacious room with a unique bathroom, glass tiled shower with nice amenities. The room had a walk in closet that was bigger than most city hotel rooms! The hotel lobby has an attached bar/restaurant, nice sitting area with fireplace (that was in real need for the wet Seattle June). Seriously, if you want a very nice place in the city at a great price with fantastic service, and perfect location to shopping and dining Hotel ANDRA is it.
| 5 | null |
We will definitely return
This charming hotel is located on Germantown Avenue which is loaded with cute shops and excellent restaurants. The rooms have recently been remodeled and they have gone high-end on everything. The king bed was very comfortable. The hotel is well sound proofed. We were on the main street side and the room was very quiet. The bathroom was large, bright, and very clean. The lighting was great for putting on makeup. The owner was on premises and daily checked that everything was ok. The price included breakfast, and there is a Farmer's Market immediately behind the hotel. The patio restaurant was very good. We spent four nights and I will recommend this to others.
| 5 | null |
Why do I ever come back?
Over the years I have stayed at this hotel many times, and each time I swear I will never come back, but after 3 or 4 years I do, hoping that it has gotten better. It hasn’t. It is a good location, close to the Wharf and all the tourist attractions, and some world class restaurants.
So what’s wrong? First of all, no Concierge Lounge, which is the very best perk of being Platinum with Marriott. They offer you the usual coupons for breakfast and drinks, but the lobby bar and restaurant aren’t very nice to start with, and really are right in the lobby. The lounge is a place to relax and help yourself to snacks and beverages, and the restaurant does not even come close. I don’t think this hotel has seen a renovation Clinton was in office, and it needs one badly. The rooms are outdated, as are the hallways and the public areas.
To give them their props, the guys in Valet are really good, quick and friendly, and the front desk staff goes out of their way to be welcoming. It’s a nice start to a disappointing stay.
| 2 | null |
I will come back
Olivia, the front facing view of Doubletree is a 10. Give her a raise. I am a frequent traveler. I have needs. Olivia first solved it and in subsequent visits has raised the bar in customer satisfaction. The room, the view, the staff, the resturant, all are at your service. Super customer service. I feel at home. Breakfast has all you want.
Although, it is a great place for a walk along the water, multiple choices for refreshements (btw- try the bar at the hotel) Little Italy or Gaslamp or waterfront are tough choices,but you have choices if you do not want to drive.
The spa and gym are great. What a view. I would not leave unless I had to.
Give Olivia a raise...the team is very accommodating. Let them know and they will really work to make you happy.
Gotta say the $22 nightly parking fee is a little much.
Goneone to the next place....
| 1 | null |
Nothing extraordinary, good location, friendly people
My wife and I stayed here for 3 nights and as the title states, there was nothing extraordinary about our stay. Great location along the Magnificent Mile, friendly staff. One downside was the in-suite internet was not included.
| 3 | null |
Nickel and dime
Great room, great location, but I have to wonder about large corporate hotels that nickel and dime their customers relentlessly. $4 for a bottle of water, $9.95 per day for internet access, $24 per day for parking, $30 if you have the valet do it. I saw in one of the other reviews that the Hilton justifies the parking costs by saying the parking is at a premium in downtown Indianapolis. Strange -- within a blocks radius, I saw two different other garages offering parking - one at $20/day, the other at $16. My other gripe was that the wait staff in the restaurant were positively surly with our group both mornings for breakfast. I expect more from an quality hotel.
| 2 | null |
Fantastic location, more service oriented staff needed!
My girlfriend and I finally got to celebrate our retirement together and friendship of over 30 years so we decided to spend 4 nights in New York at the Helmsely Park Lane Hotel on May 24. We booked the hotel in March and requested a renovated room on a higher floor. When we finally arrived at the hotel we were not impressed with the front desk staff member who insisted that we would have to pay for an upgrade to a renovated room. We then spoke to the manager who had the same surly attitude. After viewing the proposed rms. that they had for us and trying to negotiate a better rm. since we had requested it, it was a no win situation. We ended up paying an additional upgrade per night. The room was ok- the view of Central Park was incredible and the room was renovated somewhat- new carpeting, wallpaper and comfy beds but the bathroom only had new wallpaper and a new shower fixture with an older, cracked sink, dated counter top, bathtub and flooring. Hard to believe considering that this rm. was supposed to be renovated. I have to agree with JPB Manchester who wrote a recent review re:" the rms. aren't great unless you pay for the executive rooms". The continental breakfast was also disappointing. This was also an area of contention with the front desk since we were supposed to get a continental breakfast according to our booking and the front desk kept arguing that we weren't supposed to get this with the reservation we made. I would say that we have had better continental breakfasts at other cheaper hotels such as the Holiday Inn Express. At least there was a fruit salad, bagels and croissants but no cereal, oatmeal etc. We were very tired of having bagels and crosissants everyday. Overall, disappointing and we will be looking for another hotel when we visit New york in the future.
| 2 | null |
Wonderful staff and accomodations
i've been loyal to this hotel for years - business and personal travel. experienced the rehab (less than the staff - haha) and other changes they have been thru, since before katrina. this time for fun - st fair, not business. didn't get the chilled citrus berry - should have asked for it :) i absolutely will be back. love the shower only suite. thank you!!! suzanne
| 5 | null |
Hotel is a bit out of the way for a short break
This hotel is on the shore of the Hudson river. We got a Statue of Liberty room which had a good view. Battery Park is a bit out of the way for getting around if you are only in New York for a short break. However it is very close if you are wanting to do the Statue of Liberty, Ellis Island, 9/11 Memorial and Wall Street. The hotel itself is okay. It mainly serves business clients. We opted for a club room so we could use the club lounge. But the club lounge was very disappointing. The food was not that great and drinks options were minimal. Two bottles of wine were left out in the evening. The soft drinks ranged from coke, lemonade or water. The coffee machine was out of order. I really don't think it was worth the extra money. We had a meal in the restaurant and as it was restaurant week we did have some reasonable choices and the food was good. We decided to go to the main restaurant for breakfast the next morning instead of the club lounge but they seemed to be taking ages to get people seated. In fact one group of 4 walked out. After waiting ourselves to be seated we thought that they were not quick enough bearing in mind you wanted to get out and about to see things. So we left too and found a coffee shop a short walk away. One thing we noticed about this area and in fact the whole of New York was how much scaffolding there was around which detracted from the buildings. Also everywhere there were piles of rubbish on the pavements. I am not sure if this was just at the time we went but I would struggle to recommend going back to this area.
| 3 | null |
Good value close to Inner Harbor
This Hotel is first class. It is run well and the concierge is very friendly and hard working.
The room is great, the location of the hotel is great and the price is great. The Inner Harbor is a five minute walk. I recommend this Hotel highly.
| 4 | null |
Just fine
Location is right across from Penn Station, if convenience is what you want. But get on a higher floor, because 7th ave right there is noisy all times of the day and night.
Fine hotel for the price in Manhattan. Rooms were a bit small, and the elevators sometimes were slow. There was some construction going on, which is good - because it needs a refurb. Gym was small, but I think this was temporary because of the construction. Shower was great. Everything was clean.
| 3 | null |
Nice but.....
The room was nice and the bed was very comfortable. However, the room was VERY musty. Smelled of mold when the A/C would come on. It was also very humid, like it had flooded at one time.
| 3 | null |
Disappointed,,,
First of all the Hotel was clean. But that was not my problem. Breakfast was a disappointment. Coffee was cold, Waffle Iron was not working, eggs were cold, had to track down the Attendant and then the Sausage was undercooked, Then to top off the week-end the Hotel turned off the water from 11Am to 415PM on Saturday. However, I must say they made us aware they would, but it still caused problems, as we were attending our Grandsons Wedding at 6PM that day.
I did hear from my relatives they were credited one day rate because of the water being off but we were not.
One other point how do you fit all that furniture in such a small room?
| 3 | null |
Nothing extraordinary
We stayed at the hotel for one night in early June. The positives were (i) the hotel is ideally located in the Gas Lamp district so there are lots of bars, restaurants and shopping within walking distance, (ii) the room was clean and had a nice bathroom, (iii) the hotel bar had great cocktails, and (iv) the turn-down service was great--free water, chocolates at night. The negatives: (i) the hotel is very pricey for what you get, (ii) the windows and walls seem paper thin--our room was on the 7th floor and we could hear every car horn, siren and conversation on the street as if it were happening in our room, (iii) the room (one step below a suite) was small, and (iv) you have to pay for internet service per day AND per device. All the noise and commotion made sleeping very difficult, even though the bed was comfortable. One other negative--we got there after 5:00 pm and our room wasn't ready (check-in is at 3:00).
| 3 | null |
Skip the Hotel Pennsylvania
I would not recommend this hotel and neither would the 2 ladies I joined. My friends and I chose this hotel because it was the only place we could find with 3 twin beds. I was the first one through the door...the first thing I saw were long, black dirt marks along the wall. The room clearly needed painting. It was a decent size especially considering it held 3 beds, 2 night stands, a TV, a desk and 2 chairs. The bath room was awful! I took a face cloth and wiped the window sill, and it was black! Plaster was pealing off the walls, and the soap dish in the shower was falling off the wall. The hair dryer in the bathroom did not work and was very dirty. Thankfully, the room had a huge closet with 2 hair dryers that worked in it. The TV worked, but who goes to NYC to watch TV!?! I guess the best thing I can say is this room made us want to get up and out early each day, and included coffee, a muffin and OJ. We’ll be looking elsewhere for out next trip to NYC. I give Value a very good because the price was right, but in the future, we'll remember..."you get what you pay for." We were on the 14th floor - no noise. But just too dirty and not maintained. It needs a good scrubbing, paint and repairs to the tile and walls in the bath.
| 1 | null |
The PITTS!!!
Although we could have stayed across the street at the Radisson for 1/2 price we pay at the Fairmont, we had decided we wanted a more luxury hotel for us and another room for my son while we attended our daughters graduation here in Chciago. Well, any hotel would have been better than this. The door keys do not work, and even though we complained at least 5 times, they never did anything about changing the door batteries. the rooms are depressing, the bathrooms more so, the service deplorable, there is no change-down service at night, they don't change the towels, there are zero amenities, no water, no slippers, no q-tips, only a shower cap; they leave one little bar (?) of soap for 2 people, etc. There is a major construction outside the main entrance that leaves one dusty and uncomfortable; at least they should take this into consideration when fixing the price. This is nothing but a low-class hotel.
| 1 | null |
Great place to stay close to National Mall
My husband and I just returned from our stay at State Plaza Hotel. It is located within the George Washington Univ. campus (Foggy Bottom area). It is quiet, clean. Price was pretty good for the area. Our room actually had a kitchen attached with a full fridge and oven. Just used the fridge for water and beer. They had wine glasses too! Room service was great! Elevators were a bit slow and we had to get used to which side of the building to enter as there are two entrances, north or south. If you go to the 6th floor of the north building and your room is in the south building, you have to go all the way back down the slow elevator to the lobby and walk across to the other side and take that slow elevator. LOL Other than that, this is a GREAT place to stay! Staff was very nice and helpful. Very close walk to the National Mall too! They also can order you a taxi for return to the airport at a cost of $18, or you can always take the Metro. Would definitely stay here again.
| 4 | null |
One of the worst
Rooms are old, showers had little water pressure, hard to control cold/hot water, wall plugs not working, fridge is not working, no vent fan for toilet, staffs are not welcoming, breakfast only has 3 items (toast, coffee and OJ). All in all, it's not worth the price that you're paying for. I would only stay here again if they drop their price by 50%. Been traveling around California, and stayed in many hotels and inns, and this is the least value for money accommodation. Glad I manage to move out of this place on my last couple of nights to a better inn which has better quality and less pricey.
| 2 | null |
good place for early flight out
Its an average hotel near airport and car rental locations. The Phoenix car rental area is a little far out from the actual airport and this hotel located on 44th street is near-by. Average rooms.Clean. easy in, easy out for a one nighter leaving early from Phoenix sky airport.
| 3 | null |
Welcome to party central !
We were booked into this hotel as part of a conference. Having arrived after a long haul flight on a Saturday night it was disappointing to have a room overlooking the pool where a party with DJ, carried on into the wee small hours .... 3am I think. Same thing next afternoon where the pool was dominated by a privately sponsored party and even though we were guests we failed to get servedat the bar and were asked to leave the sofa area probably because were not a blond size 4.
Good points...the staff were friendly and the food in either you room or any of the hotel restaurants was excellent. Across the road is a big CVS pharmacy and a Fresh and Easy store if you want to buy some fresh food. Also being on Hollywood Blvd means lots of activity. As for restaurants try the shopping mall next to the Chinese theate.
Hotel public area is full of giant leather Chesterfields and very airy.
Bad points - this is a big tourist area so be ready for wall to wall people. The hotel uses a lot of brown paint to keep it's old style theme and cover the grubby bits. Air conn the rooms is effective but exceptionally noisy. The mattresses are too small for the bed frames (even reception nodded sagely when I mentioned this) so bring your shin pads. Lots of bruises sustained.
When you arrive a rather sordid orange light is left on in your bathroom. There is a White light option on the adjacent switch.
| 2 | null |
Bad experience leaves bad taste...
I've stayed here a couple of times with no complaints. Overall, the staff is polite and helpful, the rooms are clean and, generally, quiet. This last stay, however, was unusual. I'd left my hotel room to have dinner with friends and upon my return, my bathroom was smoky and smelled STRONGLY of marijuana. Right away, I called the front desk who sent up security to verify my claims. I was told by security that I wasn't the only one to complain (the smoke had been coming through the shared vent in the bathrooms) and that I could have my room changed. When I called to change rooms, it took nearly 15 minutes to get through to the front desk, and another 10 before someone showed up to give me a new room key. The gentleman who gave me the new room key was extremely kind, very friendly and apologetic, but admitted that this was not the first incident (say what now?!)
Although I anticipated the airplane noise, being in such close proximity to the airport, what actually kept me awake was the noise from the street that I could hear from my room. Also, if you're staying for longer periods of time, there isn't a lot within walking distance to eat/do. Overall, slightly disappointed in this particular stay although I don't hold it against this hotel, or the chain... but perhaps improvements to be made?
| 2 | null |
GREAT HOTEL & STAFF
The Chancellor hotel is just awesome! It is so close to everything. The rooms are super clean, which I think is everyones first priority, and they have a great pillow bar, where you can choose your pillow to make your night sleep feel like home. Walking distance to China Town, Cable car right in front of the hotel, shopping and restaurants are just a hop, skip and a jump away. The staff is what makes this hotel so fantastic. Just can't say enough about Nate, he went out of his way to make this stay at Chancellor Hotel feel like home, we felt like VIP's. Harris the bellman is so friendly and is better than a GPS, front desk was awesome too. We stayed here in March of 2012, and will return again and again for sure when in SFO. Aloha, Jon from Hawaii
| 5 | null |
The San Carlos equals great service.
After spending a night in another "big hotel", left there, came here. The staff was wonderful and most accomodating to our needs. I've stayed here 4 times now, and will never stay anywhere else. The front desk staff is phenominal to my wife and I. The place is roomy, quiet, and has all those amenities that make a great hotel. Do yourself a favor, stay here and enjoy NYC.
| 5 | null |
A wonderful stay-5 star
A great locaton with the most accomodating staff,clean modern rooms with great views;The restaurant Boka offers a great breakfast,and room service was great;On my visits to Seattle,I will always stay here.
| 5 | null |
Nice hotel in downtown Charlotte
My husband and I stayed here one night as a gift from a close friend. The hotel is brilliantly located for exploring downtown Charlotte. The staff came across very professional and polite. The bed was really comfortable and I think it was King sized. We were on the 14th floor which is the same floor as the concierge lounge. We received complimentary cake and then the next morning there was the most amazing tray of fruit, not just apples and oranges but blueberries, raspberries, strawberries, melon etc. Plus baked breakfast food like muffins... Our friend had ordered for us the strawberries dipped in chocolate and they were delicious! Plus a 2 glass bottle of Chardonnay which was nice. I wasn't feeling well the night of our stay and amazingly there was a Walgreens directly underneath the hotel lobby. The downsides for me were the really dark long hairs in the sink and on the floor in the bathroom. I also noticed a strange smell when I first got onto the 14th floor and it was stronger in the room, but after a while I didn't notice it anymore... The shower was so powerful it hurt my skin when I stood under it, I don't take baths in big hotels like that, just a personal hygiene thing! Overall, nice hotel.
| 4 | null |
Very Comfortable
As we were traveling by shuttle from the airport to our hotel we went through some pretty seedy looking areas. We then entered a very nice part of the city and my first thought was "I hope our hotel is in this area" and it was! It is the perfect location-the cable car route is right in front of the hotel, the Sears Restaurant is next door, Starbucks across the street, fabulous shopping all around, Union Square.
The room was of sufficient size and nicely decorated. We laughed when we opened the curtains as we had a "view" of some duct work on the roof and the side of another building. But that was fine. The room was pleasant and quiet. We were there only to shower and sleep.
The hotel staff was very accommodating and helpful. There is delicious coffee and ice water with lemon in a pretty glass container, both available 24/7, as are cookies and fruit. They offer late checkout, which worked out great for us and our flight schedules.
My friend made reservations through the hotel for a massage at a nearby spa. She said the spa was beautiful and it was a great massage. The price is reasonable also.
I would definitely stay at the Chancellor again if I ever get back to San Francisco!
| 4 | null |
October 2012 Stay
I always enjoy staying at Parc 55. And I always get a warm welcome from Sarah Craig at the front desk. She makes my stays every other month such a nice experience.
| 5 | null |
Terrible experience
Although the staff is very nice the hotel itself is nothing to brag about. I reserved a king room, they could only give me a double, there in no tub in my room, the shower is dirty, room is right next to parking lot and very noisy! No hot tub on site and my bolt lock is broke. Not to mention it is $159.00 a night not including tax!!
| 1 | null |
HOJO Hotel Circle
I wouldn't stay here again though the price was good. The room was very small and cramped. You couldn't open the bathroom door if someone was standing at the sink.
Although the book in the hotel room indicated that there was a "business center" there was not. I had to go behind the desk to print my boarding pass.
Pool closes at 9:00 pm. Most places I've stayed are open until 10:00
| 2 | null |
A mixed review--Good & Bad
We had the opportunity to stay at the Holiday inn Mart in Chicago last weekend as fifteen years ago we used to stay there repeatedly until it had slid down hill. We thought we'd try it again remembering a great view and reserved a river view room for two nights to try it again. The first negative impression was parking in the "handicapped" parking area in the lower level and walking down a terribly long hallway treking our way to a series of elevators to finally get to the lobby which is not terribly fun when you can barely walk. Getting to the lobby we found a less than cordial individual who quickly provided the keys to a room with a "view anything but the river" finally he grudgingly did switch us to a room with at least some view even though not that expected. SO TO SUMMARIZE THE BAD PART ACCESS SUCKS AND THE DESK CLERK WAS IRRITATING AND ARROGANT ENOUGHT TO DISCOURAGE ANYONE FROM RETURNING..
AS FOR THE GOOD...we ordered room service and it was excellent and prices were fair. The room was very clean as were the halls and other areas. The buffet breakfast was good although not worth $20 and the rest of the experience was fine.
We may try again as we are in Chicago often but will likely park elsewhere and cab to the Hotel as they don't appear to have valet parking here and the walk is a killer for anyone with a handicap. We would also recommend that they admonish their clerks to attempt the professionalism and courtesy we have always encountered at all other upscale Chicago Hotels as they are the first impression a client encounters.
Try it but take your walking shoes and ignore arrogant clerks
| 3 | null |
Nice clean hotel
If you can get a good rate this is the place to stay as only a few blocks from Union Square.
Also, the hotel has a indoor hot tub and pool which is very family friendly.
Desk staff, valets, all very nice and friendly.
Have fun!
| 4 | null |
would not go back again
The hotel seems very charming when you walk in. the reception area has been refurbished quite well, unfortunately the rooms not so much. The rooms are old and need to be cleaned up and modernized. the beds were all right to be fair.. but the walls are paper thin. we could hear our neighbour snoring as if he was in our room. the bathroom was tiny.
Location is very central if that's what you are looking for. of course downtown SF is full of homeless people (in fact there is a shelter around the corner). friendly and helpful staff.
we got the room for a good price, but I would probably book elsewhere another time
| 2 | null |
Great Stay
Went to the Az. State Fair and stayed at this Red Roof for 2 nights. Boy did we pick a winner. Everything was above great. Kim at the front desk had all the answers we needed to get were we wanted to go. She is so friendly, helpful and a joy to be around, felt like Family. The other desk staff girl was also vey fun and helpful, sorry I didn't get her name. Room,location and service could not be beat for the price. All Non-smoking hotel a huge plus. Highly recommended. We go to Phoenix at least twice a year and this will be our new hotel to stay at. Thanks for a great stay. The New Red Car.
| 5 | null |
Super nice
Super nice hotel. Clean. Lots of security. The elevator system is unique, check it out. The staff is very friendly and helpful. Close to a to downtown, sights, and Ronal Reagan building. A few blocks from metro. I recommend for the closeness and the name brand. Several restaurants within walking distance.
| 5 | null |
Lux room in a fantastic location!
We travel to DC quite often and had not spent much time in the Dupont neighborhood until this trip. We were impressed with the area and the hotel. The valet brought our luggage to our room immediately after check in. I'm surprised by what other reviewers said about the bathroom because ours had a normal door. The shower was one of the best I've experienced in a hotel and there was also a nice window that opened with a view of the city. The beds were comfortable and we found that the room was quite large for our short overnight stay. We were actually traveling with friends and requested an extra bed for our fifth guest, they brought up a full size mattress, already made with sheets and blanket, pillow and there was plenty of room. The entire hotel was very clean, a great experience overall. My only complaints were the fridge in the room was stocked and we would have been charged to remove items for our personal use, and the valet upon leaving was very slow. I was glad we weren't catching a flight as they took about 20 minutes or more to retrieve our vehicle.
Be sure to visit the hotel bar. We spent much of our Sat night there and it seemed like the place to be in the area. Really posh, great drinks and outdoor seating.
| 4 | null |
Overpriced, cruddy rooms, understaffed, packed breakfast
We paid too much. I'll start there and that is totally my fault. I misread the rate and thought what we paid was for 2 rooms, but it was each. So, it should have been the best hotel room on our 15 night vacation, spanning 17 states. Unfortunately, it was one of the worst.
The front desk was busy when we arrived and we had to wait. They were fine on checkin, not overly friendly, but we got our rooms. You have to pay for parking and it wasn't cheap. Once in the room, the beds were bowed in - really hard for 2 people to sleep in without being uncomfortable. The rooms are outdated and don't seem clean.
We were going to get a glass of wine at the bar after walking around Philly, but they were out of every wine. They had none.
For breakfast, there were no tables available, so people were just taking their food to their rooms. They were out of juice, fruit, and waffle mix when we arrived. They got the waffle mix, so we did get those made. They ran out of milk before we got any on the cereal. As we were leaving, they got the juice refilled.
The location is good, great view. I would much rather have stayed at any other hotel and had not as much of a view.
I cannot recommend this hotel and would never stay here again. They need to do a full remodel, staff appropriately, and charge what the rooms are worth.
| 1 | null |
Nice hotel, a bit far from time square
I stayed at this hotel for business, it is a bit of a cab ride from Time square of the Javits center but it was clean, very safe area. I would stay there again. Never tried the restaurants but they looked nice and had great views.
| 3 | null |
Truly a great hotel
From the moment we arrived nothing was too much trouble. All the staff were very helpful and we would not hesitate in staying again. The position is excellent being just round the corner from Times Square but our room overlooking the courtyard was quiet and relaxing. This hotel really knows how to look after their guests.
| 5 | null |
THIS is the PLACE!
Our extended family stayed at Staybridge Suites for two nights taking 12 rooms. Not only were the rooms spacious and spotlessly clean, but every staff member was friendly and welcoming. The suites included a full kitchenette with cooking and eating utensils in one area, sitting area with full sofa bed, separate room with double queens. Mattresses and pillows felt luxurious--we woke up fully refreshed upon waking. The rooms were quiet--minimal noise from the hallway or adjoining rooms. A generous breakfast buffet was included with hot and cold items. Often the breakfast seating area is crowded, but not here. There was a generous area inside for eating as well as an open patio where our family would gather to eat breakfast the two mornings we stayed. Of course, with El Paso's low humidity and wide-blue-skies weather, it was a treat to sit out in the morning sun. '
In the business center, three computers and a printer were available 24-7 for guests' use.
The children enjoyed the pool (with parent supervision, of course!) until late at night. The pool, jacuzzi and the surrounding area, too, were spotlessly clean. The trash cans outside were huge black pots, not the usual push top trash collector, so they blended with the desert decor and were easily accessible so there was no excuse for putting your trash in the proper receptacle.
Location on the frontage road of I-10/Airways Blvd made the hotel very accessible. Additionally, shuttle service is offered to and from the hotel to El Paso International Airport, just 10 minutes away.
All my family agree--Staybridge Suites will be our hotel of choice when in El Paso.
| 5 | null |
Micheline and hotel went above and beyond
We recently had to plan a night stay for our brother that was in San Diego and us in Florida. After searching all night with no help living so far away we tried one last place which was the Marina Inn. The lady , Micheline, who answered went above and beyond for us to help out our brother. The room was great and food also was wonderful. It replenished our positive outlook after a lot of dead ends this night knowing that even as far away as we are we were still treated like we were neighbors . Great service and price was great. Thank you again
| 5 | null |
Never again
Great disappointment. when I go on business, I use holiday Inn exp, this time I decide to splurge a little. what a mistake!!
although the lobby is very nice, the rooms are less than average. No wifi ( they wanted to charge me 12.95 a day for wifi) not to mention the complimentary wifi in the lobby worked less than 50% of the time, others I wasn't able to log on. no light in the hallway where the coffee maker is, so if you want to make coffee. you would have to open the bathroom door. bathroom door did not fully close. the carpet had stains all over. the bed skirt had a greenish lines. bottom line, it did not feel clean to me.
they claim to have a full business center. but when I tried to use it, they said it's actually fedex store on the second floor ( 19 pages document print cost me $22) FedEx store charges for computer time by the minute.
| 1 | null |
Great location.
I stayed at this full service Hilton for five nights. First of all, check in was quick and easy. Although the front desk staff could have been a little more friendlier. Not that they were unfriendly; they just seemed to be indifferent to me.
The room was clean and neat. There are full floor to ceiling windows so the views were quite nice. As is becoming more the norm now, the room had a large screen HD TV with plenty of HD channels.
The bathroom was spacious and clean and the shower was roomy.
I did not use the gym, but it looked like there was enough equipment there to accommodate anyone's needs and preferences. There is an outdoor pool which looked very inviting, but I did not have the time to use it.
You have to pay for Internet here. It is $12.95 for a 24 hour period and less per period if you buy their multi-day package.
I ate one dinner at the hotel restaurant, called the Rio Rancho, and the food was good. It is decorated in a western motif and the cuisine is along the same lines, with steaks, burgers and chops showcased. The service there was quick and the wait staff was very friendly and made you feel welcome. In the morning there is a coffee station set up for free coffee.
This hotel is located in a very convenient location. Not far off the highway and directly across a side-street, so you can easily and safely walk across it, is a shopping center with a variety of restaurants, including Outback, Le Madelaine, Chilis and other specialty places. Other restaurants are a short drive away on the major road, Westheimer. And if you feel adventurous, Westheimer Road leads right to the Galleria Mall, where there is plenty of shopping and even more restaurants to choose from. Just be aware that where the hotel is, Westheimer is not that busy, but as you get closer to The Galleria, the traffic really picks up, especially at rush hour.
This hotel is not inexpensive, so I might consider somewhere else if I were staying with a family, or for a personal visit. But for a business meeting, this place is ideal.
| 4 | null |
Great staff!!!! Not so great room!
We stayed here after touring the Manhattan Club.The downstairs lobby was nice ...The staff was fabulous.....especially Angela who checked us in at the front desk! She went above and beyond to answer our questions and guide us to restaurants etc.
Sorry to say the room was a real disappointment...dresser had a gash where wood was missing, beds were just ok..no coffee maker, not even a clock!!!! We could noise from somewhere..we weren't quite sure and could hear every flush of the toilet from our next door neighbors. Quite disappointed...I would not stay here again...too many fine places in the city...I wonder if not purchasing after our MC tour had anything to do with the crummy accommodation?LOL
This hotel nickled and dimed you for everything...checking baggage after check out, internet was 35cents a minute(give me a break!!! I have been to many, many hotels and most hotels give this for free in the business center, not even a cup of coffee in the room...)
| 2 | null |
Enjoyable old-fashioned hotel
It was nearly impossible to find a reasonable priced hotel room in NY easter week so we decided to give Hotel 17 a try, they had one room left. It is not a place that I would have ever thought about staying at, but after several good reviews on trip advisor I made a reservation. I stayed here with my daughter and her friend, both 15, and they loved the old fashioned feel of the hotel, especially the elevator from the minute we walked in the door. We paid $165 for a good sized corner room with two double beds, a desk, sink, plenty of towels and three windows. The only reason why I did not give the hotel an 'excellent' rating is because of the shared bath. We were lucky that it was directly across from our room, which was room 806 on the top floor. The bathroom was always clean and very convenient but I have become spoiled by the new modern private bathrooms. The hotel is located in the Gramercy area which is nice and quiet and it is on a very pretty tree lined street in a mostly residential area. We found many fantastic vintage clothing stores located within a short walk of the hotel & a great bagel shop around the corner. Greenwich Village, Union Square & Little Italy were within a reasonable walking distance. I would stay here again because it was quiet, clean and comfortable, a good price, and the front desk staff was friendly and efficient. Don't be scared away by the shared bath, it wasn't that bad.
| 4 | null |
Only barely misses 5 stars
I had an excellent overall experience at the Microtel Airport North in San Antonio. The bed was amazingly comfortable: soft and firm in the most comfortable combination! The only "ding" is that there was a crying baby in the room next door and even though I could hear no other sounds from the nearby rooms, this poor baby cried most of the night and it was very loud. The breakfast was fresh and the food counter was kept clean and supplied. The staff was great--I highly recommend this hotel.
| 4 | null |
Dog-friendly, affordable lodging in El Paso
I travel with my dog while doing dog park assessments for DogParksUSA (http://www.DogParksUSA.org), and we stay in hotels together during these trips. I have spent the past two nights in the La Quinta at 9125 Gateway West in El Paso. All of the La Quintas, with the exception of three, permit dogs without any pet deposit.
Dog owners are typically placed on the ground floor here, as was I during this stay. They are typically placed in the back section that overlooks the dumpster (ugh). There is no dog walk area; one might try walking one's dog along the gravel under the bushes in the back, but my dog was totally not interested in doing business there. I ended up having to walk her quite aways to get to someplace that had something resembling grass. Many of the sidewalks around this La Quinta have broken glass all over them, making walking barefooted dogs a hazard.
There are about 8 La Quintas in El Paso, all of which seem to be off of I-40, as is this one. Gateway is the frontage road that runs along both sides of I-40. This location was located next to some non-chain restaurants, including Andale (didn't try it; says "Great Food, Great Fun") and Chih-ua Tacos y Cortes (didn't try it, either), and Oriental Imports Food & Gifts (didn't try this one either). Of interest, and a tad creepy, is the location immediately behind the hotel of the Foxy All-Nude (opens at 12Noon and closes at 4AM) and conveniently located next door SOSEXXY Lingerie-Dancewear-Costumes. However, about a block away is a local supermarket chain called Big 8, the national Dollar General chain, a Wing Stop, and across the street from there is a shopping center with a chinese buffet, a Dollar Tree, a Best Buy, a CompUSA, a Taco Bell, and a used clothing shop (classier than the usual thrift shop -- I bought some nice, affordable stuff there) called Platos' Closet (part of a chain of 300 stores).
Now for the room -- it was nicely equipped with a very comfortable king bed, dresser with 36 or 42 inch HDTV (and all HDTV channels, including tons of sports and Showtime channels) a mini fridge and a microwave. There is an ironing board and iron in the closet, a coffeemaker and a hair dryer in the bathroom. The fridge did not work too well (the freezer seemed like it was defrosting -- I kept finding water dripping into the fridge department, yet soda in the fridge department was partially frozen) and the microwave was a very low end model -- my issue was with the two baby roaches that came out from under the microwave (which is bolted to the top of the fridge). Since it is locked down so hotel guests won't steal a cheap microwave that they could buy at any kMart for $39, I imagine housekeeping cannot clean under there like they should, making it a desirable home for undesirable critters. Hmm. Other than that unwelcome guest thing, I didn't mind the room. But the room location was a problem. It was located right behind the laundry facility for housekeeping. The washers start running around 9AM and the dryers continue tumbling until around early evening. I could feel the vibrations through the wall of my room during the spin cycles of the washers and the tumble cycles of the dryers. Fortunately, I did not need to sleep late or take a nap in the afternoon. If you don't want to be next to the laundry room, you will not want to be booked into these room numbers: 115 - 118, and 215 - 218., The hotel has two floors and no elevators, so those who have mobility issues or a lot of stuff to bring into their room will not want to be on the second floor. There is a small swimming pool in the front of the hotel with a scenic view of I-40 -- and a mountain or two far off. There is free wi-fi for guests. There is a free continental breakfast in the lobby for guests.
If I were to travel to El Paso again with my dog, I would not stay here. I probably would not stay here by myself, either, because, while I did not witness any unsavory activity from the Foxy All-Nude, I just don't like to be close to places like that. There are plenty of other La Quintas in El Paso to stay at.
I've included tons of pictures of everything I spoke about in this review for your viewing pleasure.
| 3 | null |
Great Hotel!
I attended a small conference which was hosted at this hotel. I got picked up at the airport by the free hotel shuttle which arrived within 10 minutes after I called the front desk. The shuttle driver gave the passengers a detailed explanation of all the services offered at the hotel during our ride there. Was able to check into my room early by 9.30 am and they offered me to enjoy their wonderful breakfast right after my arrival. My guest room was clean, well equipped, spacious, with a separate living room, two flat screen TVs and a small kitchen. Every morning the current edition of US Today was hanging outside my door for me to enjoy.
The hotel building surrounds a centrally located pool area that is accessible until midnight. Free pool towels are provided, and there are plenty of reclining chairs and umbrellas to relax. The only small downside is that parts of the pool area are always in the shade due to the hotel building around it.
The best part about the hotel is the generous breakfast which includes - among other things - cooked-to-order omelettes, sausage, bacon, fried potatos, coffee and tea, various fruit juices, joghurts, fresh fruit, various breads, muffins, bagels, etc. Everything is "all you can eat". The other great thing is the nightly 2-hour "happy hour" at the rooftop bar during which they serve snacks and unlimited free beer, wine and well drinks to all hotel guest. This event happens EVERY night, and needless to say it keeps the bar pretty crowded and entertaining.
There is not much to do in the immediate neighborhood of the hotel, so if you don't have a car you will feel kind of trapped. But the hotel provides free shuttle rides anywhere within a 3-mile radius of the hotel (not just to the airport), so this is a much-appreciated service. Right across the street there is a Carl's Jr. fast food restaurant which provides cheap, highly delicious and definitely unhealthy food.
The hotel has a small business center with free internet access and free printing of boarding passes. In the guest rooms you can get internet access via wifi or ethernet, but this service is charged extra and it is pretty slow. This aspect of my stay was the only thing which was sort of disappointing.
Overall I can highly recommend this hotel.
| 5 | null |
average overpriced hotel
the location of the hotel is excellent, conveniently within 5 minute walk of multiple subway lines. this building has 51 floors and i had requested high floor room almost two months in advance, however upon check-in, no rooms were available and i was stuck with 9th floor the room itself was average, some paint was chipping off the walls and there are no towel racks in the room, where do you put the towel after using it?
| 3 | null |
worst stay ever
If you like noise and loud parties after midnight, you'll love this hotel. If you like not having towels, toilet paper, kleenex, or your room not serviced when you return to your room at 11:30 pm after your event, you'll love this hotel. If you like being treated rudely, unvalued as a customer and overall brouhaha you'll love this hotel. I however will never stay at it again.
| 1 | null |
Pleasant Experience
We had a block of rooms for our Sons Wedding and the Staff was very nice. Rooms were very clean and the most comfortable bed I have ever slept in for a Hotel! The Bathrooms were not your typical counters. Big wood table with sink. Very pretty! Small microwave and mini fridge in the room also. I would recommend to anyone who would like a nice stay in Austin. Easy access to Freeways. 10/2012
| 5 | null |
Bed Bug City
I would definitely NOT recommend this place. Spent the night there while in B'more overnight about a week ago. First, let me say the rooms STINK and smell of cigarettes (we had a non-smoking room); the minute you walk in the smell of smoke hits you smack in the face. Second, the walls are extremely thin, you could hear couples not only on both sides of you having sex but the couple above us I thought was going to come through the roof you could hear them, I truly expected the bed to crash through the roof at any minute (also, while sounds of sex could be clearly heard, there were family's there with children in some rooms) I truly hope that couples were not in the rooms with children doing their "thing." The KILLER of it all was when I awoke the next morning, I had a strange bite mark below my lip on my chin which I later found out was a BED BUG BITE! My wife freaked out because she's a nurse and she said she thought it was either a mosquito or spider bite based on the circular pattern of the bite mark, I saw my doctor who confirmed what it actually was. Needless to say, I will NOT be returning to the place of business ever again.
| 1 | null |
Not Service Oriented or Attention to Details
I had heard really good things about the W Hotel so I was very excited to try it out during a recent 4-day business trip. I had a gorgeous lake view but the lack of service and attention to detail killed it for me. When I arrived I noticed someone stuck a breath right strip to the window on the 20th floor outside the bank of elevators and there it stood for three days until I brought it to the attention of the hotel staff. I was in a "marvelous suite" and the room had sliding wooden doors for the bathroom and bedroom. Both were of their tracks and non-functional. I tried to turn the lights on in my bedroom and both lightbulbs were burnt out. You could see damage in the wall paper where the couch came in contact with the wall. When I arrived in my room, I was greeted by a few small dessert treats. I didn't eat them and there they stayed for the entire length of my trip. They were hards as rocks! I finally threw them in the one and only garbage can I could find in the room. I had to call three times to have food service items removed. Finally four people came to the room thinking the room needed to be cleaned. When I told them I just needed all the food service items removed they said they'd be right back. They didn't return for 1.5 hours. I was really disappointed as I had hoped it would be so much more.
| 2 | null |
To call that a hot breakfast was a joke!
The check in was quick, but you had to pay up front at this hotel. The room itself was decently sized, but very poorly setup. Both beds had one side against the wall. The bathroom was a crackerbox palace with no ventilation For 3 people there was 1 little complimentary shampoo, and only 2 towels. My wife went down to ask for more and was basically interrogated as to why we needed more.
I will say the carpet in our room was clean. The beds were relatively comfortable and it was quiet.
The coffeemaker in the room smelled strongly of overheating. I actually walked from the front of the room to the back where the coffeemaker was because of the hot smell to see what it was.
As other people have noted, the hot breakfast was a joke. There were no eggs or meats, the tater tots were cold and greasy, the biscuits were cold and hard. The gravy was warm, not hot, and seemed to consist only of water, flour with lumps and pepper. The only glasses were actually styrofoam cups. There were no plastic glasses. The area is in the lobby and there was almost no room to eat, and the lobby was extremely hot. I ended up eating my biscuit and gravy while standing outside under the canopy. This hotel needs to send someone down to the Tyler, Texas Best Western to figure out how to do their breakfast. Normally, Best Western's have a complimentary USA Today in the lobby. There were no papers in the tiny lobby.
Finally, when you check out, you get a receipt that reminds you of a receipt from a little family store where they print their own receipts.
If you are staying in the Memphis area, do yourself a favor and stay somewhere else, you'll be glad that you did.
| 1 | null |
Dated decor and unfriendly
Park Central is in a good location but it has a very budget feel to it. The blackout curtains were dirty, the shower curtain had mould on it, when you called the operator or house keeping nobody picked up
I found the desk very unfriendly. They didn't look up and welcome you over and when you interrupted them they seemed really put out.
I could go on but bottom line is that I wouldn't stay here again. You're money can go much further elsewhere.
| 2 | null |
It is about location and that is about it.....
For the price this is a 2 star. For location this place is a 4 star. The rooms are small and they even gave me a corner room that said was bigger. I would hate to see what a normal room looks like. The corner room has 2 full size beds and is like a triangle. You do have space but very little and the bathrooms well the toilet and the shower are like touching each other. You can barely close the bathroom door if you want to do business in private! The corner rooms also that face 4th street just expect a night of loud music as that side faces several rooftop bars and they play music loud late into the night. Only saving grace is putting in the AC fan but that is loud as well. Either music or white noise. The signature lounge...again...small. Overall the lobby is nice, nice restaurant and attached to BofA and the center of town with everything in walking distance. As I said....for location unbeatable. For a luxury hotel for the price NOPE.
| 3 | null |
Almost like Home
I recently visited this hotel with my 14 year old son. The hotel was perfect. The location was good, can walk to major attractions if you like to walk. 14 years old do not, so we took the metro which was fine.
The hotel manager, Charls Davis, made us feel so comfortable. He was great with my son and tried to joke around with him and make the trip more enjoyable. The staff are very friendly and helpful and gave us great advise and recommendations.
| 5 | null |
Business/pleasure stay
Our Stay at this hotel, Thurs to tues. May 31st to Tues. June 05. Thanks to all our stay was great. Many.many thanks for the upgrade. I always want to aquire my points. The check in was fast, friendly. At first, it was 2 people staying in a double room, I call the hotel a few days earlier to say a total of 4 people(my husband, myself,2 teenagers) were coming, thanks to the hotel the check in was great we were booked in a room w/ 2 queen beds. Housekeeping was great,no problem was communication always gave us what was needed. room service room quick, fast, great food. ( but costly). This Starwood Hotel calls your room for wake-up call even for more than one morning (yes, I have had a hotel not call my room for wake-up). The Rest. in the Hotel was great. Staff was so friendly, food was sooooo good. I loved the Subway was just outside the door, this was great when we would come back late at night.
Security, I loved the security at this hotel. 1st. each entrance I had to show my room key to "get pass the ropes and walk to the elevator". If each person is going to a different floor,then u must use your room key for each floor. I liked those "checkpoints". My teenagers were able explore the hotel on their own. Yes, this hotel is not for little kids, but we knew this before I booked. The activity in the night club yes, u could hear it (I was on the 7th floor) but it was not all that bad.. My guess is the lower floor your room is, the noice level is greater. Our room on the 7th floor was quiet.We came back in to the hotel at different times of the day/night. We did not see any questionable people or actions.hint, hint. All of the people could not have been nicer from Guys at the front door,front desk, housekeeping, rest. etc. Having the Taxi always waiting outside 24/7 was great. they were some little things, but overall our stay was great. oh, the floor matts nice touch, they changed w/ the time of the day.
| 4 | null |
The Salisbury Sold Me.
I first visited New York in March 2010, after years of procrastination (and spending the money I was saving on other things). After a while of euphoric squeals of "Oh my God, I'm in New York!" I was able to look at my surroundings a bit more.
I enjoyed this hotel thoroughly. I was provided with a big, comfy bed, a giant TV with plenty of channels and a safe in the closet for me to put my passport in. The staff were friendly and chatty. There was a breakfast buffet as well, but depending on your booking, this may or may not be incorporated in the room price, so I advise everyone to double-check whilst booking. It costs $6 each time otherwise. It's all you can eat, but we're talking about bagels, donuts, pastries, waffles, toast and cereal with tea, coffee and juice to boot. I couldn't help but notice the paper cups plates and plastic cutlery provided. Somebody cheaped out.
As has been said, the location is good. There is also a subway station if you turn right out of the hotel. You might prefer to walk around the city taking in everything, but it's useful nonetheless.
I would definitely stay in the hotel again. In fact, I did! I returned two years later, almost to the day. I almost picked up where I left off. The paper plates were still there during the breakfast service, though, but no complaints otherwise.
The hotel also has a deliver-to-room service agreement with a few local restaurants - Angelo's Pizza being one of them. This is almost next door and I thoroughly recommend it, and if it's full, they've opened another down the block!
I have nothing grossly bad to say about the hotel, but I would change the following things:
-I would probably replace the individual room doors with more modern ones.
-I would refurbish the stairwell; it's currently been painted one-colour with cheapish paint. That is, if you ever actually use the stairs.
-I would upgrade the air conditioning system. The old '70s-style units are still incorporated into the windows and they protrude slightly.
-I would make the WiFi free. You have to pay for it each time you use it, so if you log-out or disconnect, you've got to start from scratch, forking over a minimum of $4 each time.
I am sure I will visit New York for a third time in the future, and I am sure I will stay here again.
| 5 | null |
Good location and value
We got a great rate at this hotel and stayed for a weekend. No trouble checking in Friday evening, and got a room that I requested on a higher floor far from the elevator (warning: this king-bed room was smaller than the average room just because of layout). Nice to have a balcony and coffee maker in the room. Unfortunately the free wifi wasn't too reliable and cut in and out a lot. Comfy bed, good water pressure in shower. Great gym - good amount of equipment and not many people using it at all. Breakfast buffet was pretty tasty and late night eats in the lounge were also ok. The location is what this hotel has going for it - really close to the Loop (few minutes walk) and freeway, across the street from a grocery store and Walgreens. All in all a good place for the value we got.
| 3 | null |
Not what expected...
Stayed for 4 nights...
Pros:
Free airport shuttle
Proximity and view to the airport
Comfy bed
Cons:
Room in need of deep cleaning, it was dusty (dusty furniture and air duct in bathroom)
Expensive Internet (Wifi) in rooms $12.95 per day
2 computers in computer room (Internet for a FEE $7 per 15 minutes)
No breakfast and limited eating options
| 3 | null |
All great, except bed and water pressure...
Very pretty little motel, and $150 for a room with a full kitchen isn't a bad deal in SF. However, the two most important things for us are a good mattress and decent water pressure. Mattress seemed both very firm, and lumpy--neither of us slept well all night. (We do a lot of hotel travel, and have rarely slept so poorly due to the mattress being uncomfortable.) And the shower pressure was extremely weak--hand-held shower, with not enough pressure to actually spray, just sort of dribbled.
Apart from these issues, it's a great-looking place, with nice folks at the front desk, and we had no problems with street noise (our room was at the back of the property, so ask for that if street noise is an issue for you). We'd have liked to return, but that bed was a deal-killer.
| 3 | null |
Wish I read Cappuccio's review 1st
I love BW. Shout out to my Houston fav! But can't recommend this one.
Check-in: Requested 1st floor away from the elevator and ice machine. Got a room right across from the elevator, ice machine, next to the laundry area/fitness room and most importantly next to some nightclub.*room 113)...Room was clean and bed was comfortable. Don't know what's up with the pillows. I had 2 beds and I used every single one for support.
Noise: My oh my. I came in a side door so didn't realize that I was next to the washer/dryer room until the next morning. I arrived late and didn't realize how loud the bar next door was until I was climbing into bed. BOOM BOOM BOOM til 2am. I turned the TV on to drown out the noise. Then the laundry room is next to head of the bed and I didn't realize what I was hearing until I went past there the next morning
Check out/breakfast:Watery powdered eggs bad, decent sausage biscuits/gravy. Good coffee. I did receive an apology for the loud noise. Instead of getting redressed and packing again I chose to deal with it for one night.
Recommend: Nope. Too loud. If I can't get a good nights sleep I can't stay here. Not for 80/night. I checked in on a Thursday night which is not a busy night so I feel my requests should have been better served.
| 2 | null |
Convenient and nice
I stayed for a night recently when in town for a meeting. The location was good, the rate reasonable and the room very nice. The staff was friendly and I was able to park for free under cover right next to the hotel. The breakfast provided was among the best I have had at a buffet style hotel and the evening wine, beer and cheese reception was an added bonus. All in all I would definitely stay there again.
| 4 | null |
Will Stay Again
The Bad - Called at 10:30 to see if we could ck-in early, lady on phone was abrupt, said no and hung up. Was in the area around 2:00pm, stopped by to get the chk-in precess out of the way, the guys said come back at 3:00pm.
The good - Came back at 4:00pm and Marie was on duty and changed out customer service opinion from below avg. to above avg. The hotel would do well to go out of their way to ensure this employee stayed with them.
The rooms were very nice and clean. Linens were of good quality and the bed was very comfortable. Decorations were simple and modern. Wish we had more time to enjoy the room.
Lobby bar - Young and modern but everyone was smiling and the bar staff was attnetive to everyone. Chk-out process went smooth. We'll be back.
| 4 | null |
Please be smart and don't stay at this crappy hotel!!
My wife and I were staying at the Omni Shoreham Hotel and decided to stay in Washington one more night. Unfortunately the Omni was full so, trough Hotwire, we paid for another "four stars" hotel in the "georgetown area".
The result is that we ended up in the Melrose Hotel. This is the most terrible, dirty and unpleasant hotel we have ever been and certainly, it should have been rated by Hotwire as one or two stars. The room was old, obscure, dirty and with certain smell. The halls that lead you to the room were also old and crappy. The bathroom was old and dirty. The people at the front desk were always very rude and disrespectful. Additionally, if you need to park overnight they will charge you almost US40. THE HOTEL IS SO TERRIBLE, THAT I WOULD ONLY RECOMMEND IT TO MY ENEMIES!!
| 1 | null |
The Garbage Dump of NEW YORK
Unless you want to feel what it is like to be abused by reception and the filth and old smelly rooms
than book a room at the Garbage Dump of New York. How the NYC Hotel Association allows this dump to charge more than $40.00 a night I will never know. If you are from the farmland of a third world country you will find this Garbage Dump to be OK. If you want to sleep 10 people in a room this is the place. If you are on a very low budget this is the place or sleep in the street it will be cleaner than this Garbage Dump with the walls peeling paint the carpets dirty and the people who work there have the worst attitude. I complained and the front desk manager told be" If you dont like the dirt change hotel". So I did.
| 1 | null |
Hotel Whitcomb, avoid the snobs
Myself and my partner stayed here for our honeymoon. We could have spent twice the money and never left the room, but having never been to San Fran we wanted to enjoy the sights. The room itself is very comfortable and while not having a coffee maker in the room there is a Starbucks in the lobby for morning beverages. Free internet is a huge plus as well. While not in the heart of downtown the immediate access to public transportation right outside is an amazing convenience, unless your partner gets confused and swears that there's no subway to the Castro.
Would I stay here again, absolutely! I'm in San Fran for San Fran, not a flat screen TV and a coffee pot.
| 4 | null |
Nice downtown hotel
I stayed here one night on business. The hotel is conveniently located downtown with parking ($25/night) underneath it. There were a couple of decent, reasonably priced restaurants within a block. My room was modern and very clean. The room had a very large desk that spanned a wall of windows. The television appeared new and was great! Bathroom was very nice with a doorless shower (no tub) that had a glass panel. The room had a small convenience bar with refrigerator, coffee maker, etc. Service was excellent at check-in and check-out. I called the valet for my car prior to leaving my room and it was waiting for me when I got to the door. Would definitely use the hotel again if I had business downtown.
| 4 | null |
Just because this hotel is in an excellent location
Does not mean that one has to experience rooms that have not been cleaned properly. It is unfortunate that the owners of this hotel charge exhorbitant rates just because of its location. The whole hotel is dated, paint is coming off the ceilings, the rooms are dirty, rooms smell taps in bathrooms do not work, the edges in the rooms have not been vacuumed for only god knows how long, if you dare look under the bed the dust is phenomenal and the bed sheets were not clean. The problem lies in most part of the US that people are paid shocking salaries, if any, so what do you expect out of staff - absolutely nothing. I will be adding photos next week.
| 1 | null |
Beautiful setting
A lovely relaxing holiday. We had a 1 bed unit and the size was good. Not too sure about the layout of the bathrooms but nevertheless it had everything we needed. The pool area was good although the pool was quite warm!! We had a lovely view of the golf course and mountains. Would stay again.
| 5 | null |
How unlucky am I?
I have read many very good reviews about this hotel and frankly I am amazed because they don't equate to my own experience. A regular business traveller very familiar with paying a decent rate for a pretty decent high end chain hotel that you get in any city in the USA or Europe. They are all much the same with well trained staff, clean hotel, decent facilities, decent sized room etc etc. Frankly you could be in any one of them in any city and you wouldn't know the difference.
This hotel fell below that standard. Decent room, decent view, nice facilities, excellent gym and swimming pools, but out of a six night stay the room was not made up on two occasions. In six nights the tea and coffee making facilities were never replenished, the internet failed one evening, and one night the power to the room sockets knocked off and my computer and phone were not charged the next day. All small things, annoying and when you are away on business andy getting back late you just can't be bothered chasing up why the room hasn't been cleaned etc. Frankly this hotel fell below the acceptable standard, it doesn't have to be fantastic luxury, it doesn't have to be the biggest room in the city or the best view, just don't p me off. And while I am on it it has the most ridiculously uncomfortable seats in the bar, so bad you cant decide whether it is better to sit or stand. Maybe I was just unlucky!!
| 2 | null |
Are Four Seasons Dropping their standards for some reason? Brace yourself before reading the desert menu!
We have stayed in many Four Seasons hotels because we associate the brand with consistency in the quality of their properties and service. You usually feel safe and secure. If there is a problem you always come away feeling that it has been met to your satisfaction. You are never let down at a Four Seasons.
Not so in Seattle where clearly something has gone wrong.
First, the property itself. It seems that they have moved the hotel from a property which is now the Fairmont. They should have stayed there. It is a much better area than where they are now right in the centre of things, beside Pike Place market. Also the former building is the kind of landmark building you would expect the four Seasons to be in. We had a streetview room and the soundproofing was terrible. So we had great difficulty getting a full nights sleep with the trafic and also the noise of the revellers outside. The swimming pool is tiny and really not of any use with more than ten prople using it. (Compare with the Miami property)
It had been over ten years since I last visited Seattle and clearly there is a crime problem. During our 4 days I saw 3 drug deals being done within a few blocks of the hotel in mid afternoon. Also we were there for the "Hemp Festival" and that night walking back to the hotel after dinner we had to negotiate through an obstacle course of spaced out individuals falling over and wandering into our path. Our children were very afraid of all this. There was no police presence that we could see. We expected that perhaps the hotel would have some security to deal with all this. When we arrived at the hotel at about 10:00PM there was absolutely no one at the door monitoring those coming in or out. No visible security presence. Also unlike other 4 Seasons, anyone without a room key could gain access to the bedroom floors without being challenged either by having to insert the Key to activate the elevator or personally. The only challenge might be the friendly nod from the one person behind reception.
The Room was fine but did not have the normal luxury you would associate with Four Seasons. The night we arrived after a long drive I called room service to get a pot of tea for two. There was no answer from room service. I waited a few minutes and called again. Still, no answer.
I then called the front desk and asked them to relay an order for tea to the room service and I was told that a pot of tea would take 30 minutes at a minimum. I'm glad I was not ordering anything more than a drink that involves merely pouring boiling water over some tea leaves. Shortly after I recieved a call from room Service asking did I want to place the order (clearly the front desk did not place the order but just told room service to call me back). When I repeated the order, I was told it would only take 15 minutes and that reception should not have mentioned the 30 minutes as they don't know what they are talking about. - The tea arrived 25 minutes later which was near enough to 30 minutes after I originally tried to place an order.
There was no information book in the room about the services. There was a loose leaf room service menu and a menu for the spa. We also later found a leaflet about the wi fi hidden in a drawer. However, no sign of any book with all the information together in one place about the hotel and its services.
Ther was no lock on the toilet door so there was no privacy there.
The most extraordinary part of our experience was a meal we had on the last night of the stay. Because our children were nervous (as were we) about walking the streets near the hotel at night we decided to have a meal in the onsite restaurant ART. I must say, this was a beautiful meal from the beginning and the food and service were superb. However we were shocked by the Desert Menu. One of the menu items (an ice cream flavour) was called "Irish Carbomb"
Clearly it is in the utmost of bad taste to name anything after such a destructive device which is used in killings every day all over the world. As an Irish person it was doubly insulting and repugnant to name it so when it refers to something which is such a terrible memory for many Irish and UK people. Hundreds of Irish and English citizens were killed by these devices during the troubles in northern Ireland and for a Four Seasons restaurant to try and be clever and use this name is certainly not becoming of the Four Seasons brand.
We did not complain to our waitress because she was excellent and it was clearly not her fault. I complained to the assistant manager on duty and in fairness I think he was shocked and agreed that it should not been on the menu. He was totally unaware of the menu item. He said he would look into it. We have heard no more since.No written explanation, apology from the hotel management other than the immediate apology from the man i complained to - nothing.
This is not what I expect from the Four Seasons Brand.
The day we had dinner in Art, there were 8 people killed in a carbomb in Turkey.
| 2 | null |
Substitute Hotel Turns Out to be Okay
We booked a 4-night stay online at the sister property to the Springhill, the Fairfield. When we arrived, they had overbooked, and we didn't get the suite we had booked. After spending one night at the Fairfield, management transferred us to the SpringHill, giving us our first night at half price and a $10 discount on our final two nights. I must say, the Marriott Corporation's management team does go the extra mile to make sure their guests are compensated. The room was larger and nicer, and the breakfast was better than at the Fairfield, so we got a better deal. This is the second time we have had a problem at a Marriott property, and both times we were satisfied with the way management handled the situation and the level of compensation for our troubles. Kudos to the manager, Daniel.
The SpringHill Suites rooms were well appointed. I have stayed In more spacious rooms in downtown San Antonio, but it was comfortable. Only negative was the small sink area.
A word of caution, there are only about 5 employees in the valet parking department that services both the Fairfield and the SpringHill. Give them ample time to retrieve your car. Poor guys are overworked! This is a management problem, so don't take it out on the valet.
This property is located at a busy intersection in an very busy city. Expect street noise. It is unavoidable. If you want to stay downtown, there aren't too many places you can stay that are quiet. I know. I have stayed in over 14 of the downtown hotels.
For the area (downtown San Antonio), the price was good. I felt I got what I paid for.
| 3 | null |
Unhappy
My grandmother said that if you cannot say anything nice do not say anything at all. However that would not allow others to understand why in our opinion we regret staying at this hotel. So just one word of advice. If you book the car service from the airport check with them before you arrive so they remember to send a car. The car we booked for a late night arrival never turned up. Now I am sure the management will respond to this review by setting out eveything they did to try to make up for their failure (but which did not include an apology when we finally arrived at the hotel). But it was insufficient. They ruined our night's stay and when I suggested they might wish to offer a discount on the hundreds of pounds we paid for the room they declined. Most guests clearly love this hotel but from our perspective it failed to live up to the promises made by Four Seasons.
| 1 | null |
Listen to the guy who said your status doesn't matter here...
My husband has platinum SPG status and we're paying with our American Express platinum card, both and each of which entitle us to a room upgrade. Upon checking in late last night we asked for the upgrade and were told no suites were available. One thing about me, gee call me crazy, I HATE BEING LIED TO.
We travel A LOT, so please don't try to game me. That is why we have platinum status here and and Hyatt and Hilton and Marriott. We expect the loyalty programs to matter to the properties at which we stay.
After being told that no rooms were available by the front desk clerk Dawn (who also looked at the screen and asked the other woman at the desk Erica) if she could 'do that' to which Erica replied 'no'.
I came upstairs to my thimble sized room and looked online. Guess what? The online system showed a reservation available for a suite from 6/1/12-6/3/12. Amazing, huh?
So instead of calling the concierge line, which is what I probably should have done, I called the front desk. Another song and dance about how one suite was available Friday night, and then a different one for Saturday night. I said to Dawn, 'no problem, we'd be happy to move from one to another so as not to be in such a small room' to which she replied 'no once you're in there they won't make you move - I'll just leave a note for the morning clerk who blocks off the rooms' - i.e. I don't want to be bothered with you so I'm going to push you off on someone else.
We came here because we thought it would be a nice change from mid-town, because guess what else? Apparently the Westin in midtown doesn't want to bother having a club lounge for their platinum members any longer and isn't even open on weekdays for more than a few hours and not at all on weekends.
So I think we'll be going back to Hyatts where our status is actually recognized and appreciated. Like many other former loyal travelers, Sheraton Tribeca, we will be staying elsewhere.
Thanks for your fabulous courtesy and service. You really know how to treat your loyal guests.
| 2 | null |
Excellent
Excellent from A-Z!
We are very satisfied with our stay. Great location, great staff, and beautiful decor.
Our queenroom was beautiful, and we loved the rainforest shower and the hygenic Toto-toilet, and th tv in the bathroom mirror.
Would stay there over and over again, and would recommend it to anyone who enjoys a little luxury.
| 5 | null |
Excellent location
The location is great with only a few minute's walk to the Air & Space Museum along with the Mall. On the weekends there aren't many amenities close to the hotel since many businesses are closed, but we found a few sandwich shops nearby that was suitable for lunch.
The staff was friendly and although breakfast was busy, they offered a different mix of items on the 2 mornings we were there. The staff was friendly and bused the tables which is not common at the Residence Inns.
We used the pool/spa and exercise facilities which were all well maintained. The room with the pool could have been a bit warmer since the pool is not heated.
| 5 | null |
Great hotel!
Stay 2 nights this past weekend. Was booked for 3 nights but my son had an unfortunate accident and we had to check out early. Special recognition goes out to Bruce C. (security) and Catherine L. (reception), who went out of their way to accommodate us!
The hotel is small but the grounds are gorgeous. My children loved the swans. Food can be a bit pricey, but the pancakes are amazing! The staff is well trained, polite, and never intrusive.
The room is decent sized (470 sq feet), very modern, and full of amenities. The electronics could be hard to figure out, but the staff is always willing to help. My wife LOVED the rain shower and the kids liked watching TV while taking a bath. Me? I liked the bathroom floors were warmed!
Overall a great stay, and we are looking forward to going back. This is not the most children friendly resort (small pool, no kids club, but great for couples/romance), though they do go out of their way to accommodate children.
| 5 | null |
Enjoyed my stay
When you walk in the people who work here are so pleasant. Never does it seem forced or rehearsed which is a big thing for me. I want to feel like they genuinely love their job and want to help which makes or breaks a stay for me. Check in was efficient and quick. The decor screams old styling but it smells really good throughout the hotel.
One thing about this hotel is LOCATION. Boston being named the walking city fits perfectly, especially from the Omni's vantage point. Minutes away from back bay, beacon hill etc. I did not take a cab once. Its right by boston commons, perfect for a stroll through the park and a picnic.
We also dined at the parker restaurant which was very good. The filet mignon is to die for but the boston creme pie fell short for me. Maybe my expectation was a bit high because it originated here but either way it was medioce at its best.
The rooms are ok...ehhh. The bathroom was TINY. I could barely close/open the door to use the bathroom which is why Im giving this hotel a very good rating. Also, it was our anniversary and they sent up chocloate covered strawberries and champagne!
| 4 | null |
The Nightmare Hotel
location of the hotel is very neer the metro station: vermont / santa monica, which is superb. but that's the only good thing about it.. The rooms (especially bathrooms) are dirty.., breakfast are pretty bad.. but the worst of this all it ste customer service at the front desk.. with queen of the meanest Ms. Gizel! Do not recommend this hotel to anyone.. (they already changed the name from Ramda not without a reason)..
| 1 | null |
Better for longer stay
We needed a room for the Easter weekend and chose to stay here. It has been updated recently and is filled with bright colors. The rooms are not huge but very big and were clean. The queen suite includes a sofa bed. The most surprising thing was the full kitchen. If you are looking to stay for a week or more, this is the place to do it. The parking lot security was impressive as well although this is a nice area of Houston. The staff was very friendly and responded to all of our requests quickly. The morning breakfast was filled with hot and cold choices. This is a good value as well.
| 4 | null |
Not so great at all!!!
My husband and I recently visited Boston and stayed at the W. It is our very first time staying at W hotel, but frankly I was not impressed at all. The rooms are small and divided with some kind of art piece from the bathrooms. The lights in the bathroom are horrible! I barely could apply any make up on my face and there was not a mirror behind the sink because the art piece that separate the bathroom from the room is right behind the bathroom sink. And all lights in the room were very dimmed. Since our visit was the wedding of our friends I was very disappointed that I could not apply any make up on my face because of the decor situation and the dimmed light everywhere in the room. As a female you can imagine the disappointment of not being able to "get ready" (lately I saw pictures taken at the wedding and I was so not happy with my look). Thank you W! Also, try to request a room on the upper levels at the hotel. Our room was on the 5th floor and all you could see from the "balconless" room was the part that goes right above the entrance-petty much you see nothing but cement! I had a very high opinion about the W hotels since I have visited some before. They are all different with unique design, but this one in Boston is neither unique, or even close to a "different" in an equal way to the rest of the locations. The lobby was small as the rooms. Very strange looking. When you enter the lobby you see a lady on a PC desk that does not really feel right to be sitting on that desk placed right next to the door. You wonder where you should check inn-at the ladys desk, or the other one that is a few feet away from her.
After all the location is great. Close to everything and also there are two T stations around. We did not use a taxi from the airport because the train worked just fine for us, On a way back there was a car that took us to the airport. You just have to ask and that was great after all.
There is another interesting story. After we visited our friends at next door hotel - The Revere Hotel, which I highly recommend (this hotel is modern with extremely classy look and all the rooms come with a balcony, and of course beautiful views) I can say I have never seen so modern and unique place! So after we came back from a few quick drinks at our friends place my husband needed a coffee. It was almost 4am. I asked the front desk about coffee and they told me they can make some for us. I asked for a cup but they ended up making a whole pot that they usually deliver to the rooms. My husband and I did not want to go in the room so we waited outside and enjoyed the clean air until the coffee was ready (we could use a balcony if there was one in the room, but we were just enjoying the night and did not really thought about having or not having one at that moment). When I went back inside to get the coffee they gave me the whole coffee pot. I asked just for a cup of coffee. I do not know how did they expected me to get the whole pot and take it out on the street in front of the entrance. I did not say anything, just decided to let it go! Even the price of $16 for this pleasurable cup of coffee was Okay at this moment, until the from desk guy opened his mouth and said that only in 30 min there will be a complimentary coffee served at the lobby. Why did he had to say that? I just payed $16 for that pot and I tipped you 20%?! I left so disrespected and the same time fooled. After that happened I refused to spend any money at this hotel. Did not touched even the mini bar! So do yourself a favore and go next door at the Revere hotel. Probably same price and way classy and hospitable!
| 3 | null |
Comprehensive Review for Those Considering a Long Term Stay
Stayed at this hotel for 5 weeks for business reasons. Since I was a guest so long, I feel that I need to leave a comprehensive review. If you are just looking to stay here a night or so, it is a fine, if a bit dated, hotel and you could definitely do worse. Since we met so many at the hotel who stayed here for extended periods, I will systematicaly review the hotel with my opinions on the different aspects aimed at those considering long term stays.
RECEPTION/CHECK IN
The lady that checked us in was rude and unhelpful which got us off to a rough start. Thankfully, the vast majority of our interactions with the reception staff were very positive. Most are friendly, helpful and kind. Unfortunately, there are just a couple that probably need to improve their attitude.
ROOM
I was notified when we checked in that this was one of the original Residence Inns and there were no units that had partitioned rooms. Every room is a studio style. The set-up is much like an apartment complex with buildings with several units and everyone has their own walk up door. This is quite different than other Residence Inns that I have stayed at.
We were hoping for a suite with a separate bedroom since we have an infant but that was not an option here. We stayed in a penthouse suite which we would highly recommend for guests with children. There is a common living area with fireplace, TV, couch and chairs; full kitchen with all appliances including dishwasher and disposal with a small breakfast nook and pantry; small dining area with 4 chairs and table; a pull down double bed across from dining table; desk diagnonal to the dining area and next to where the bed pulls down then a full bath. We actually put our daughter’s pack and play in the hallway to the bathroom as it was the only quiet and dark place. They supplied a very loud fan that helped with the noise. Upstairs is another double bed, small desk, another flat screen TV and full bath.
The rooms are very drab and probably have not been updated in 10-15 years. Furniture is functional but well worn. The beds are ok but the pillows are super soft so be warned. I had to sleep with 3 of them. The upstairs gets VERY warm during the day even with a large fan they supplied and a ceiling fan both on high. We usually just didn’t go upstairs during the day.
CABLE/INTERNET
Cable is pretty decsent with 45 channels, all the ESPNs, movie channels, and HGTV. Missing the Food Network though. Internet was pretty slow and quite inconsistent. Pretty frustrating aspect of this property.
BREAKFAST/RECEPTIONS
Breakfast is served daily and there is a reception Monday-Thursday evenings with snacks and drinks. We were impressed with breakfast. I am not sure I would want to eat at my favorite restaurant every day for 5 weeks. So the fact that we would still go after 5 weeks is a testament to the variety and quality. The staff are incredible. Most of the reception food is like tortilla chips and nacho cheese but they have some days with cheeseburgers. Nothing great but if you are crunched for time or money, it is an option.
HOUSEKEEPING
Gems of this hotel! Nice, attentive, hard working. No complaints here.
POOL
Really nice pool area with two basketball courts, volleyball courts and a grilling area with two gas grills which we took advantage of a couple of times. They have balls and grill tools at the front desk. The pool is even 8ft at its deepest. The grounds crew sprays around the pool every day so it stays very clean.
LAUNDRY
Five washers and dryers that are large and efficient. Loads are $1 for both W or D and I never had to run a load twice in either machine.
SHUTTLE
Shuttle is operated by Blue Diamond and is shared with several other hotels in the area. I found it to be very frustrating: long waits, often spent over 30 minutes on the shuttle, drivers barely announcing that they are taking off, etc. The hotel is a 1.3 mile walk to the closest buildings of the medical center (Texas Children’s Hosptial) and takes 25-35 minutes depending on your pace so it is often faster to walk if you are able. I occasionaly rode the shuttle if it rained or I just happened to catch them but found overall that it wasn’t worth the trouble. One of the most frustrating experiences was waiting over an hour for a shuttle but they always go the same route so they kept filling up before they got to us. After calling the hotel a couple times, they agreed to pay for a taxi to get us back. I viewed the shuttle like I viewed the hotel’s the slow and inconsistent internet: if it works it is a bonus. I would not recommend this hotel if the shuttle is a main attirbuite that you are looking for. There are also several rental car companies (Avis, Hertz, Enterprise, Dollar and Thrifty) a mile or less away.
LOCATION
As above, not too far from the medical center campus but you can get closer with other hotels. You can function here without a car as Kroger (grocery) is next door and a CVS and Target are less than a half mile walk away. There are plenty of restaurants within a 15 minute walk (Spicy Pickle, Long John Silvers, Chipotle, Panda Express, Which Wich, Schlotskys, Wing Stop, Papa Johns, Taco Cabana, and many more).
Hope this helps. Happy to answer individual questions if you want to private message me.
| 2 | null |
Just average
This hotel is just average. It was recommended because of it's location in DuPont Circle. When we arrived, they put us in an ADA room. I'm not sure why. Maybe because we booked through a third party. Then, they use pump bottles in the shower and the soap was empty. The following day, we asked for a bar of soap (should you have to ask for soap?) They brought us 2 bars which housekeeping took away the next morning and never filled the pump bottles. The room was clean but there were really no amenaties that we were interested in. There were no drawers for your clothes we used our luggage all week. The Wine bar was terribly expensive. They offer a wine bar social every evening but it was too early (5:00 - 6:00). It was a three block walk to the Metro so we could travel quite easily, but there were plenty of other hotels in the area. No pool, no Breakfast included. They should take advantage of the historic building and make the rooms more "Bed & Breakfast" like instead of the dated 1990's decor.
| 3 | null |
Newton Veteran for 10 years
I've been staying at this property for over 10 years, beginning in 2002.
The Newton has been thru MANY changes, including RECENTLY.
There are limitations with any property and other reviewers have noted
several. I choose the Newton for inexpensive, very small [tiny, actually]
accomodations for myself. They display a picture of the "single" room
on their website - it has a single bed and can't be as much as 200
square feet - including the closet and bathroom. Think economy cruise
cabin. In 2010, booked 2 larger rooms for a total of 4 guests and we
all survived. As others have noted, noise can be a problem but my
recent visits [several times a year] have been mostly quiet. On my
last visit - Feb 18-19 2012 - the elevator wasn't working reliably, which
was a problem with my "single" room on the 9th floor. The "single"
rooms I usually book now contain a microwave & fridge and I'll
continue to stay at this convenient location as long as the price
stays low.
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Laundry List
For me a hotel room is just a place to sleep and shower, and I don't pay much attention to the details so this is my first hotel review. My room was inconveniently across the street from the office. The first thing I noticed was the bed offset from the base. I had to lift up my friend's bed so he could push in a metal bar in that was sticking out. All the lamps in the room were connected to the same wall switch. Wireless internet strength varied for me. My friend logged onto another open network. There was no remote for the TV. The radio/clock was broken and unable to be set. The bathroom light was on a timer with no fan. Even after crossing the street and speaking to the front desk, the phone had no dial tone. Hotel info said the place had been refurbished in 2008, since then dust bunnies had been multiplying behind the bathroom door under the peeling wallpaper.
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Close to wharf but not to clean
I liked the fact that we were so close to the wharf. We could go walk around and head back to the hotel easily if we bought things to drop off or to add clothes etc. My biggest issue with this place is that is doesn't seem to be updated since the 70's- 80's. Bathrooms are in serious need of updating. If there is one room that needs to be in good shape it is the bathroom. To many issues here. Caulking was in disrepair, bath fan was dirty and all I could think is how clean can I get in a filthy bathroom. Be prepared for a noisy room. It is situated on a busy street. I had read this in a review so we brought a box fan to help drown out the noise. On high speed we could still hear the street. I will check the raddison next time.
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