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A pleasant place to stay in San Diego
We managed to book this hotel through Hotwire ( you don't get to see the hotel, until you book & pay) and were pleasantly surprized.
The hotel is not far from the freeway and getting in and out was convenient, but not much nearby.
The rooms were clean and the bed comfortable, although the TV control and internet access were very finicky.
You could hear a little noise from the local traffic (our room faced the street), but with the A/C on it seemed to drown out most of the noise, except for people leaving their room. If some left their room and didn;t close their door gently, you could hear the door slamming shut ( a few folks left very early and it woke us up, even over the A/C)
Our room had a small bar fridge and a microwave, which was very convenient
Overall, we were pretty happy, especially with the great deal we got from Hotwire
| 4 | null |
Not what you expect from a Hilton property.
Advice: Always call ahead to see if the peoperty has been through the Hilton renovation. This one has not and lacked many of the amenities of lower priced options. My flight was delayed so the snack bar was my only option for food. What a joke! I'm Diamond with Hilton and thinking about switching to Marriott after too many suprise properties like this.
| 2 | null |
NOT WORTH IT
The AC was not working, no towels at the pool, rude bartender. I paid extra to updgrade to the executive level was told that there was complimentary beverages on the 10th floor however each time I went to get a drink there were none! It was a very hot day, the AC was not working. I called the front desk and was advised they had already received over 30 calls regarding the issue however there was no resolution to the problem. I was the only customer at the Bar and I had to wait 10 min for a drink (mind you I had to repeat my order twice). The bar tender did not smile, she seemed mad and bothered that she had to help me
| 2 | null |
ANCIENT
Dated, dim rooms with ZERO plugs accessible, except for in the bathroom. I have never seen a hotel rroom where there actually aren't any plugs, even at the desk. The cords for everything in the bedroom go directly into the walls!
Tiny bathroom with mold above the shower on the ceiling, and walls so thin I could hear them change a trash bag in the adjacent room.
I'm only giving this hotel 2 stars because the bed was comfortable and the front desk staff was nice.
| 2 | null |
Traveling with a grandparent & a 4th grader and hotel was Perfection!
I used Trip Advisor to find this wonderful Hotel. We have traveled to NYC many times and all our previous hotel choices keep raising their prices. We like to save our $ for great Broadway tickets and shopping in SOHO. The staff was so nice and friendly. I had a package delivered from a shopping trip and it was waiting in the room when we returned that evening. The front desk even even found a staff member to tie my son's bow tie before an evening at Carnegie Hall. They got cabs for us and found a table for our family at breakfast. We felt safe and every part of the Hotel was very clean. We loved our room and the little kitchen came in handy for John's Pizza leftovers. Who can beat free breakfast and happy hour in NYC?????We had a big group travel to NYC and we definitely had the best hotel at the lowest price point. My son loved walking up to Shake Shack on 8th Avenue and seeing Spider Man on Broadway. Thank you Trip Advisor for another great hotel recommendation!
| 5 | null |
As a hotel...its fine. As an investment..RUN, RUN, RUN...fast as you can!
Just tried to get into this place again. I have tried numerous times this year, but it is always full.
Want to stay just one night??? Pay the $85.00 fee to 'clean the room'. I paid all of this money for this? Really? Again, i will just stat at the Andaz....
The rooms are clean, and well designed. Great beds, nice linens...all that is fine.
Service? Sorry, but this staff does NOT compare to the staff at the old club in the Hilton Hotel in anyway. They don't have the sincerity, or the warm passion. I miss John and the old club staff. This place has a typical "NYC" attitude, and that is not a compliment!
If you want to BUY something here...they all jump! They are great at reminding you that you can buy more points. They are great at sending little cards, and setting up sales appointments. THey are great at bothering you with phone calls under the pretense of welcoming you to West 57th, and then trying to schedule an appt. to 'review' your membership (sell you more). Unfortunately, they are NOT great at being able to fulfill your reservation needs. OVERSOLD!!
I am very sorry i ever bought here. This is without a doubt, the WORST investment i have ever made. I would love to debate their sales staff on this now...after the fact. It all looks great on paper...during the sales process, but it is NOT!
I have tried repeatedly to use my ownership investment to stay here. I cannot get in. If you have 6 months to 12 months to plan your trip, you might be 'ok'. If you need to plan with less than 4 weeks notice, and stay on a weekend.... Forget it. Not going to happen.
They try to get you to use your points to stay at a hilton hotel....HORRIBLE value for your points.
The only good thing i have to say about this is that the breakfast and evening cocktail service in the owners lounge in lovely. The staff is great, the food is nice...great job. It also has nothing to do with Hilton...these folks are 'third party'....from a fabulous restaurant down the street. Great job, team. You are the best that the west 57th has to offer! I have the same advise for staying here. Do what West 57th has done with their food offerings....and 'GO DOWN THE STREET'.
DONT BUY. RUN LIKE HELL.
CONTACT ME, I would be HAPPY to supply specifics.
| 2 | null |
Great nights sleep
Hotel was wonderful! We booked a horrible hotel then switched to this! The beds were awesome! Choice of pillows, nice bathroom and clean. They don't have a breakfast buffet or any free breakfast items. They do have a restaraunt though. Pool is not heated either. The rooms have a microwave, and a small fridge. Would stay here again though!
| 4 | null |
Nice Hotel....great staff!
I thought the hotel was nice but not great and for over $ 200 a night (and that was with a good deal) I thought the rooms would be amazing and they were clean but nothing extraordinary. I really hated that the bathroom did not have a door just a sliding partition which I think looks cheap and offers hardly any privacy - and no bathroom fan which I thought was odd.
The people working at the hotel were another story, they were all VERY nice and professional and the cleaning service did an excellent job nightly.
| 4 | null |
Rooms ok, bad services
The rooms are small but convenient, overall OK and clean. Housekeeping is very rude, they knock at your door every morning before 9am... Towels have been exchanged, but used ones left in bathroom?! Also, the free wi-fi they offer is a joke, it takes several minutes to load a map on google maps and impossible to skype with family and friends!! Unfortunately, we left an item in the room (plug and cable for camera). We called them twice from another Hotel we went afterwards (in Canada), always redirected to am, off course they didn't call back!! Would never stay here again...
| 1 | null |
Disappointing
The Chancellor is rather tired looking, we asked for a quiet room and were on the top floor, 15th. Our room was in need of decoration and to get into the room we had to squeeze in and out of the bathroom which was just inside the door. At 3am every morning a strange knocking noise could be heard and at 5am there was a clanging noise which may have been a water or heating system. We mentioned these noises to the management who said nothing could be done. The staff in the breakfast room were offhand and not particularly helpful. My husband had a duvet cover with a hole in it. We booked a tour through the hotel to Yosemite which, for various reasons, was very unsatisfactory. All in all it was a very disappointing stay and we couldn't really recommend this hotel.
| 2 | null |
Overpriced and not really clean
This hotel is very centrally located if you have business to do around the Harvard Medical Campus - everything is in walking distance. Yet this is almost the only positive about this hotel - apart from the very friendly front desk staff. The rest of the hotel is not worth mentioning - tired rooms, filthy bathroom with mold on the ceiling, dirty carpets that have not been vacuumed for a while...really nothing to brag about. I stayed in a room with as tiny window out to the food court - for 200USD & tax extremely overpriced. Would definitely choose another hotel next time!
| 2 | null |
Looks aren't everything
We spent 5 nights there and must say that the hotel didn't live up to our expectations. Though our room boasted 2 monstrous TV sets it was the little things we missed - like a tea-making facility that actually works without having to crawl on the floor in search of a wall socket (the power cord was too short to operate the electric kettle on the table). The location was very convenient for exploring Boston, though.
| 3 | null |
Great place to stay in DC.
I enjoyed this hotel very much. It was clean and comfortable. I found the front desk staff, especially the evening staff, very friendly and accommodating. If you are looking for a trendy hotel hot spot near nightlife and restaurants this is not the place. As other reviewers pointed out the neighborhood does shut down around 6:30 p.m. The hotel provides a very basic breakfast (probably my least favorite part of the hotel) daily and a decent dinner Monday through Wednesday. The hotel convenience store is nice but expensive. Avoid it and get something down the street at CVS. There is a pizza place next door that is open later and it was very good. Their gelato was delicious. I loved the Paul Mitchell hair products and I liked how spacious the room was. Free internet is always nice. The hotel is just a few blocks from the capitol and located a block and half from the metro stop. DC has the easiest metro system to maneuver and you should not be afraid to take it from the airport. Do know if you are traveling alone that after 9 the walk from the metro to the hotel can be a bit unnerving because there is no one around. However, I walked home three nights and had no problems. If you walk down the hill a bit there is a CVS. It closes very early (like 6pm) but is a very short walk.
My only real complaint was one of the same other reviewers had: housekeeping. It was not a big deal and did not ruin my stay but was annoying. They did not pay attention to the do not disturb sign and woke me up early knocking. They also did not clean my room one day. Seemed a bit unorganized but nothing major. Overall I enjoyed my stay.
| 5 | null |
Quite, Comfort, and Value
My college-age son and I enjoyed our three-night stay at the Savoy. Our room was clean, the beds very comfortable, WiFi easy to use, and the air conditioner worked great. We never once heard anyone else in the surrounding rooms. The free parking was what initially attracted me to the hotel since it seemed to be one of the few comparable hotels that did not charge for parking. The bus stop is just across the street and we only took the car out of the clean and well-lighted garage a couple of times. The neighborhood appeared safe and we felt comfortable walking back to the hotel from 2 Amy's where you can find really great Italian style pizza. There are several restaurants nearby, a CVS drug store, Whole Foods with an amazing assortment of prepared foods for takeout, a gas station across the street, parks, and a nice ice cream shop. My son checked out Breadsoda, which is a bar with pool tables nearby. The hotel's staff was professional and pleasant. From checkin to checkout, we encountered no problems.
| 4 | null |
Fine for a quick night's stay
We stayed here for one night before a cruise and arrived quite late. The service was great including the airport shuttle. The hotel is actually quite old and while the room was mostly upgraded and very nice and really fine for a quick night's stay, I do have two comments for improvement.
- The bathroom was quite outdated and has a very old shower faucet fixture. It was quite cumbersome to figure out how to adjust the water temperature.
- Our room was on the 4th floor and had a cool view of the airport, but we could not black out the room due to a very bright spotlight shining up from a lower roof directly at our location. I would suggest moving rooms if you find yourself in one of these!
Great value in our case thanks to Priceline.
| 3 | null |
Disappointing
Recently, I was fortunate enough to head down to Chicago for a long weekend getaway to do some shopping and of course eating. If you have followed any of my other reviews you will know that Chicago is one of my favorite cities that I’ve been fortunate enough to visit many times over the past few years. The party I was traveling with for this trip were coming to town for a convention held at the Hilton Chicago, which was disappointing because as you can read in my other review you will know that I really enjoyed the past 3 stays at the Palmer House Hilton. However, I wasn’t going to turn down an opportunity to fly down to Chicago for a few days.
One thing is for sure: the Hilton Chicago is massive. From the second you get off the GO Airport Shuttle you realize that the hotel is very large covering an entire city block. There are some trivia questions on the elevators that tell you exactly how many rooms are in the hotel, but I can’t remember how many they have and can’t be bothered to wait in the elevator for that one piece of information to show up. I’m sure you’re asking: “why don’t you just Google it?” to which I would respond that I am not going to held up to their highway robbery for internet at nearly $14/day.
Check-in was quick and smooth. We were given a room on the 18th floor with 2 beds and 2 bathrooms. Let’s just quickly confirm, that was one room with 2 beds and a bathroom on each side. It turns out that the room was at one point renovated to combine 2 existing single rooms into 1… “new” single room. I couldn’t imagine how snug it would have been if the two rooms were combined, it would be nearly impossible to get all of the furniture into the rooms. Because the hotel was hosting a convention that meant that rates skyrocketed to a level which I would classify as ridiculous. For the standard room we had we were charged over $300.00 per night! When you pay this much for a room at what Hilton would classify one of their flagship hotels you would expect near perfection. I thought this would be an easy review but was I ever wrong.
Everything about the room itself was just “ok”. We were staying on a non-renovated floor (with the ongoing recent renovation scheme they have going on) within the indent between 2 of the 3 towers. We had a neat view of the waterfront and Millennium Park from in-between the two towers, it would have been better if we were at the front of the towers but it was good enough. The room was dated and had a mishmash of different characteristics. One interesting thing in the room is the HCN Navigator. It’s like a computer, but is full of features that are charged directly to your room bill. How convenient. It is a great idea because it effectively replaces the antiquated hotel guidebook that you would find in your room on a coffee table or in the desk drawer with a directory of all information you may need. It was all fine and dandy, until it stopped working. I woke up the day after we checked in and was greeted to “OOPS! This terminal is not authorized to use HCN” or something along those lines. Interesting.
What was really disappointing, no that isn’t the right word for it, disgusting was the bathroom, specifically the shower. I have never seen a filthier shower in all my travels, and what shocked me the most was that it was at a flagship Hilton. What was really bothersome was the mold. It wasn’t just a little bit that had been building up over a few days of not getting scrubbed instead it was a fuzzy dark green line that went almost around the entire base of the shower. What’s worse, the place where you set down your bar of soap in the shower was equally filthy resulting in the bar of white soap getting a very attractive set of green lines which turned out to be mold. I mean, really? A 5-star hotel with a mold problem, come on.
Bottom line, at over $300.00/night you would expect a lot more from a hotel. For starters, you would think that it would be clean. Secondly it is disappointing to that the hotel charges so much for so little. While I don’t use the fitness center it was an extra charge. The Internet, while I would have used it I refused to do so because it would have been a small fortune to connect. As a consolation you are able to go to the lobby and use the internet free of charge. But it’s really disappointing in this day and age not offering internet as a standard complimentary service.
When I return to Chicago in the near future, I have a strong suspicion that I won’t be returning to this hotel. The hotel rides on its namesake as one of the grand hotels in Chicago that commands these prices/respect. Don’t buy into the hype, you are better off finding a hotel that’s closer to the Loop, the Magnificent Mile, or someone north of Millennium Park. Sure, it’s old but with age comes a responsibility to keep up with the times and make sure that the hotel is maintained and upgraded accordingly. Look at the Palmer House, they just completed a massive renovation that brought the rooms up to date and kept costs down without committing highway robbery on their guests.
Bottom line, I didn’t find this to be a great/grand place to stay. With the ridiculous pricing, expensive add-ins, and mold it did not make for a good stay. As said earlier, you are better off staying somewhere else in a better location, in my opinion. I came to the decision that I would rate the hotel a 2/5 after debating whether it deserved a 3/5. It is an average stay (while very expensive)
| 2 | null |
Nice hotel, centrally located
Nice facility and good location. Pricey for the facilities, but it was also a BIG tourist weekend. less than a block from BART and Muni. Steps to big box stores.
| 4 | null |
do not stay here
arrived 11/24, checked out 11/25. dirty room, musty smelly room. air or heat was noisy. live insects on the bathroom floor. dirty floor under bathroom sink. requested a 5:10 am wake up call when we checked in on novenber 24th, luckily we got up early enough to make our flight, did not get a wake up call. this is another fine example of a overrated hotel in the priceline system.
dont waste your money.
| 2 | null |
GREAT LITTLE HOTEL
ok, 31st St, maybe 10 mins walk from biggest of attractions but very good location. The Hoetl Room we book into for 5 nights on a 3 week tour was too small and initially not hapy but were moved without fuss and room size perfect (for New York that is).
Lovely decor with very friendly reception and bar staff. Met nice fellow guests too so and found hotel chic but not pretentious, intelligent but not obnoxious if that makes sense. In fact it was a lot of fun
Congrats to staff and rates are reasonable too. Any complaints delath with professionally, well and without fuss. Another 3-4 blocks closer to GSS of Times Square and it'd be a 5 rating but looking forward to re-visiting. (Great Cocktails too guys, hi from Ireland xx)
| 4 | null |
Great value, squeaky clean rooms, very friendly staff.
Stayed here for one night while visting Boston. Didn't want to pay the $300+ for hotels in the city center so opted for this little gem for a great deal through Travelzoo. Spotless rooms and common areas. Little boutique hotel which is very accessible via the green line. Takes about 15 mins to city center. Room had a good size fridge, microwave, flat screen, IPod dock, water, coffee maker and one of the most comfortable beds I have slept on in a while. Room was supposed to be park view which was more like empty lot view but that was OK, didn't stay there for the view. In a residential / hospital area. Felt very safe. Some noise at night due to the hospital but all in all a great stay.
| 4 | null |
Paper thin walls
Do Not stay here. Paper thin walls. TINY bathroom. We usually like Marriott's, but this place was horrible!
| 1 | null |
Harbour 'Rip off' Side Inn
sOOOO dissappointed by our experience. Stayed for one night only thankfully. Billed as a 'boutique' hotel....get real!
Pleasant reception staff who welcome you whilst workmen drill,paint and hammer around you. That was the warning to leave there and then.
A very large room that has no window on the outside world, only an internal onto the central concourse, consequently gloomy room with a stale smell!
No tea making facilities. Bathroom is a decent size but the shower failed to deliver. The towels were fraying along with our patience when the workmen started banging away at 8am.
On the plus side a large comfortable king size bed, excellent location although don't be misled to think you are located by the ocean.
All in all avoid unless you have money to burn and enjoy dissappointment.
| 1 | null |
San Antonio Visit
Linens were very well worn. Reservation desk service attendant was very inadequate regarding hotel information. She seemed more interested in her movie and phone call than checking us in or answer questions we had. Location was extremely easy to get around the city.
| 2 | null |
Not Worth It
I stayed at the Clarion Hotel just south of Midway Airport and found that it clearly needs to be updated. The room Air Conditioner did not work at all! The restaurant has minimal service and the food has little taste, the rooms furniture was adequate but if you are flying into Midway you better take the hotel's phone number to call for shuttle pick up. The morning shuttle left every 30 minutes. I couldn't find a cab, the city bus blew me by and the only place within walking distance was an Applebee's. I decided to eat 1/2 mile north closer to Midway where there are 6 hotels next to each other and several places to eat. Stay at the Holiday Inn. It's worth paying more.
| 2 | null |
Horrible front desk service
Unprofessional , amateur, and rude people at front desk. very disappointing when we needed help. They are trying to be fast and efficient but ended up as impolite , cold and discourteous.
Horrible...! And we are SPG members , supposed to be given proper attention. Avoid this one !
| 2 | null |
Great Hotel
I have had some sketchy experience lately at hotels. especially with check-in. The Westin hotel in Boston stood out from the rest. No my room was not ready at 1:00PM, but when I told Michelle at the front desk, she was more than accomodating and found me a room right then. The hotel was clean, comfortable and a great value. It worked very well for the group I was with. Great hotel for business or pleasure. Right in the middle of things in a safe neighborhood of Boston
| 5 | null |
Good Place to Wait for your Flight
Stayed here one night waiting for flight LAX flight home.
People were friendly. Room was as expected - A little bit worn, but clean and with normal amenities (hair dryer, etc.).
I found the bed surprisingly comfortable. Enjoyed watching the lights of the planes as I dozed off.
Did not do the breakfast - would have been close to $30 bucks to have it delivered to the room - but overall the place was worth the price paid.
Wish I had rented my car from Thrifty - since when I turned my car in the night before I could have walked right to the hotel (they are right next to each other).
Only complaint is the shuttle. Apparently the hotels contract out the shuttle buses to LAX - so they stop at more than one hotel. I waited 15 minutes for a shuttle at 6:30 am. and there were so many people waiting with me - that the shuttle driver did not let them all on. Though all the seats were taken, there were grab handles - I think they could have stood. They seemed rather upset having to wait for the next shuttle. Since it is a contract service, the hotel really has no control over the shuttle service, and the lady at the front desk made this clear.
So recommend if you stay here - you allow extra extra time if you are taking the shuttle to LAX.
But I would stay here again - and will, if I am ever waiting again for a LAX flight
| 4 | null |
Nice -- But Beware
Booked a nonsmoking suite via Orbitz, but on arrival was told no such room was available. My choices were to accept a lesser room that was nonsmoking -- at the same price as the better room -- or take a smoking suite. After making a scene and getting the manager involved, a nonsmoking suite somehow became available after all. Not a good way to start.
The suites are large and beautifully appointed. The bed was very comfortable, the bathroom luxurious, and the closet area as big as some entire rooms in NY hotels. Everything was modern and top quality. The location is very good, and the two restaurants in the hotel -- both run by Gordon Ramsay -- are terrific. It's a bit pricey, but a very nice room -- once you get the one you booked. Gotta be firm with the staff on that!
| 4 | null |
Staycation
We stayed at this hotel because our daughter was attending a 4 day dance convention so we just made it a mini vacation. We loved the pool area!! Our younger daughter (4) had a great time but wasn't quite tall enough to do the slide so that was a bummer. The lazy river was VERY lazy and barely moved. You kind of had to walk to make yourself go. I was expecting a little more from the watermark. I did hear that the property at South Mountain was a lot better. Rooms were clean and a decent size. The pullout bed was VERY uncomfortable but the regular bed was great. We ate breakfast one morning at Hole in the Wall and it was delicious. Another morning we had the breakfast buffet at Rico's and it was horrible. I will never eat breakfast there again. :( We also had lunch there one day and had salads and they were good.
| 4 | null |
Cute & Quirky
Loved staying here - think cute, retro motel in a great location in SoCo. Very cool bars, restaurants (do yourself a huge favour & get a burger just down the road at Hopdoddy's). We stayed downtown for 1 night as the Austin Motel was fully booked & then spent 2 nights here. I thought it was a fantastic stay along our US road trip but it may not be to everyone's tastes - it's a little run down, rooms are not very clean, lighting was almost non-existent & the bathroom was tiny - but none of this bothered me in the slightest & only added to its overall unique charm! Stay here if you want a classic motor inn experience in the heart of Austin, Texas.
| 5 | null |
Pretty Good Stay
I'm just going to be blunt to say that it was a decent stay. My parents (50+) flew from NY, which landed at 2 AM. They provided a shuttle to pick them up, and let me accompany them. The breakfast is basic: doughnuts, cereal, toast, bagel, and their Hyatt special, and the occasional pancake. Nothing WOW, but it was free, and satisfying, considering that we didn't have to pay for it. Also, when my parents had to leave, and 5:30 AM a few days later, they opened the breakfast bar for them , and gave them a shuttle (which is a van that has the logo on it). The rooms were clean, and the hotel itself was great. There is also complementry computers and printers in the lobby. The hotel itself was clean, and for the most part, spacious. We were a family of 6 (Me my 3 daughters, 3, 13, and 15, and my 2 parents), and the room fit us perfectly, since all the rooms are suites.
The bathrooms in the rooms are small, and the pool is VERY small, can't really call it a pool, b/c of its size.....
Also we payed the online price, which was a big mistake, because we overpaid at a whopping $99 dollars a night for 3 night. But if I found a cheaper price, which I'm sure I will, I will definetly consider this hotel again.
Also, completely irrevalent, but if you're heading towards the Disney Area in Orlando, STEER CLEAR OF SERALAGO (in Kissimmee), all the bad reviews are true, and my experience itself was horrendous.
| 5 | null |
Decent Hotel
Like much of Detroit, the hotel is a past time. It is old but has been kept up well. The staff was friendly and helpful.
The Riverwalk is a nice area of walkiing. I wouldn't advice getting far off the Riverwalk though. There is nothing around the Hotel. The nearest main road is Jefferson, but it is a bit run down.
I had trouble finding the hotel on my GPS with an address of 1000 River Place. My GPS only went up to 699 River Place. If you continue past the Rattle Snake Club on Riverplace you will eventually get to the hotel at the end of the block.
| 3 | null |
Dreadful
Dirty, dark, and dated. Air conditioning was broken for most of our 3 night stay. Most of the advertised amenities are nonexistent; i.e. in-room wifi, pool bar and restaurant. The upholstery on the furniture in the restaurant was FILTHY! If I hadn't pre-paid, I'd have found other lodgings. On the plus side, convenient access to the 10; two great restaurants right across the street; centrally located.
| 1 | null |
Great Hotel!
One word to some up this hotel... AMAZING. It is a very large property which might be a drawback for some people but not a bother for me. My wife and I were there for our anniversary and the hotel made it very special. I had requested a room with a view of the lake before we had went and they did me one better. We were on the 36th floor of the west tower, which provided a magnificent view of Lake Michigan and part of Navy Pier. Also had a nice view of the Chicago River. They were also nice enough to have complimentary champagne and chocolate covered strawberries in our room upon arrival. This was a very nice and classy surprise! Hotel is located within walking distance of the Magnificent Mile and Navy Pier. The property has numerous bars and restaurants on site, we utilized The Big Bar. The drinks here are a bit pricy but the sizes are a reflection of the name. The hotel has a Starbucks on site as well as small gift shop area. All of the employees that I dealt with were very friendly and professional. I did have to wait a bit for my car from valet but they were extremely busy at the time i needed my car. A tip would be to get the package where parking and wifi are included as it will save you about $40 if you will have a vehicle there. This is definitely somewhere I would stay again.
| 4 | null |
Comfortable stay
My family and I stayed at the Hampton Inn yesterday. We were greeted by the desk clerk. When we went to our room I was pleased with the room. The bathroom was well stocked with towels, and personal hygiene items. I went downstairs and enjoyed the cookies that were at the lobby along with the great tasting coffee. The next morning the breakfast was excellent, loved the hot items offered, as well as the fruit, muffins, pastries and juices. I used a coupon for $59 to stay one night, but was told if I stayed one extra night the price would go up $10 due to a misprint on their part. I would've stayed another night if the desk clerk would've honored the coupon for an additional night. Overall I was happy with my stay, and would stay there again in the future.
| 4 | null |
NEVER AGAIN
We booked the room for 2 nights because of the heat. We wanted to get a nice room with
A/C but no such luck. We were on the 12th floor with no A/C. They gave us 2 very small fans that did not help at all. Then they refused to give us a discount for our inconvenience.
We paid well over $600.00 for 2 nights. They are enitrely too exspensive, the pool is extremely small and to top it off they make you pay for parking. $20.00 per day. The Best Western and Motel 6 is better than the Custom. I will never return
| 1 | null |
very helpful staff, especially Joyce
we traveled with two young children and it was a very positive experience. While the rooms are not ornate or plush, the privacy and comfort make up for any shortcomings. I have been staying here for the past 15 years and hope it never changes.
| 5 | null |
So Not What I Would EVER Expect from a Marriott
After checking in Sat morning, we dropped our things and didnt come back until dinner time. Again we ran in dropped some bags and ran out again. When we returned to the room later that night and went to turn the sheets down, we found blood stains both on the sheet itself as well as a larger stain on the pillow sham. I called down to speak with a manager and was asked why, so I explained and housekeeping did come up and change everything. However, no offer of a different room, no apologies at that time, no call to see if everything was ok after that nothing. If that wasn't bad enough, we went to take showers the next morning and the water was rust colored!! I was told by the manager he would check with engineering but would comp my parking. I have escalated to Marriott Corporate. Never again.
| 2 | null |
Would prefer that my company do business with another hotel chain!
Rude late afternoon manager. I have asked twice that my stay be added to my rapid rewards, and as of yet nothing has been. Dirty towels in room, meaning that room was not cleaned properly. Toilet fixture not working. Ice vending machine not working. Overall poor maintence. Administrative staff are rude and not client friendly. Property needs facelift- old fixtures in rooms, poor lighting, bathroom layout is not convenient for quest. Poor decision, for company to use this chain. Unfortunately, due to contract and expense, we have been placed here.
| 2 | null |
Very convenient location
As for Manhattan this is a good value for money hotel.
Excellent location, very close to Columbus Circle, Central Park or Time Square. If you plan to spend most of your time out this is a place to consider.
Rooms are small, but clean and comfortable.
Great place for business travel.
| 4 | null |
A sound pre-flight option
I have transited so often over LAX that I could write a book about the hotels along Century Blvd leading up to the airport. But, until recently, I had not stayed at this Courtyard—and I can honestly say, I’ve missed a real gem! Situated a stone’s throw from the airport (but not directly off Century, so you miss the constant hum of passing cars), this newly renovated, sleek hotel is really a great option for those late night arrivals and/or early connections from LAX. The staff is efficient, the rooms clean and well-outfitted (fluffy beds, lots of space, good lighting!). There is a complimentary computer ‘center’ with free coffee to the right of the main entrance (and free WIFI in the rooms). There is also a café on offer in the main lobby, offering drinks and light eats. Maybe I was swayed by the new ‘facelifting’ of this hotel (hey! This is LA!), but I wouldn’t hesitate to stay here again, particularly given the very reasonable price we received (booking through the website directly). Sweet dreams, travelers!
| 5 | null |
Disappointing
For the price, I was expecting much, much more. Great to be small and discreet, but quality of experience just not there. Much press on how wonderful the place is - but this is based upon the previous owner / management. No hot water in $500 suite on arrrival. No apology. Front desk eager but incompetent - booking us into a restaurant which was closed and not taking / relaying messages. Breakfast set-up comical.
| 2 | null |
Hotel should read my letter to the GM and acknowledge it before adding me to its marketing spam list.
Per a form email I received from the W Hollywood, I wrote the letter below to the hotel's GM and detailed issues we had during our recent stay. It's been over a week and I haven't yet received a response, so I'm posting it here. The W Hollywood should acknowledge letters from hotel guests and address their complaints before adding these guests to their very active email blast list. Talk about adding insult to injury!
For years I’ve stayed at The Hollywood Roosevelt but made it a point to book the W Hollywood during the Memorial Day weekend in order to celebrate a special birthday of mine with friends who have never been to LA. We wanted to give our friends the full fabulous treatment as part of the celebration. I specifically chose the W for the pool. Unfortunately, while dressed in our bikinis and armed for a day at the pool, we were told that hotel guests would have to wait in line (seven floors below us) and pay the cover for their Sunday Pool Party. We entertained the thought then realized how absurd it was to be told to stand in line to get into our own hotel pool and pay an additional amount of money on top of the already high room rate. Needless to say, we were extremely disappointed and it threw a major wrench in our plans. We had to think of a plan B, make some calls then ended up taking a taxi to another hotel to enjoy their pool. That hotel gladly let us in, no questions asked. We treated ourselves at the other hotel's pool and spent lots of money on drinks and food that the W Hollywood lost.
When we brought this up at check out, the receptionist explained that Drai's, the LA outpost of the famous Vegas club (which meant nothing to us), owned a lease and had a special policy at the W's pool. She also said that all hotel guests received a notice about this policy and the Sunday Pool Party plans by email. I can assure you I never received said email before checking in nor did I find one in my Inbox or Junk Mail Box after our stay. Had I known about the policy before checking in, I would have made other plans or reconsidered booking the W Hollywood.
On the night before our early morning flight, the room next to us decided that blaring terrible house music at 3am would be fun. We called management ti ask them to turn the music down. After half an hour, nothing was done so we had to call again and the receptionist told us the room didn't answer the phone (the music was that loud) and they would send up security which they did. At 530am, the music was back on and we called security again.
At check out, I mentioned that security should patrol the hallways at night, which the receptionist said they do, but how they missed the blaring music on the second floor for most of the night is a mystery to me. So much for the W's No Party Policy. If the guests in that room signed your No Party Policy waiver, you've got some grounds for breach of contract.
Lisa at Reception was very helpful while we complained and waived our parking fees. But I would have gladly paid parking if I could have used the pool on the day I planned to and in the hotel at which I was a guest.
I'm sorry but it looks like my guests and I will be back at the Thompson Hotels the next time I'm in town.
| 1 | null |
The problem is not the personell...
The hotel is nicely located and near many forms of public transit. Very easy to walk out the door and travel around the city.
The staff were all very friendly and helpful.
So, why 2 stars? There are serious problems with their reservation and billing process.
My wife made reservations in July for our arrival on the 1st of September. I called the day before or arrival to let them know that our flight lands at 11 PM their time and we would be very late getting there. When we arrived around 1AM we were informed that our reservation had been canceled by management earlier that day. Thankfully the person at the desk was able to find and reinstate our reservation. After about 30 minutes we were checked in.
Due to issues around my wife's reimbursement for the trip we reserved another night under my name through Travelocity. I have now been billed for my Travelocity night (as a no-show) and for the night as though we just walked up and asked for a room. 3 days of phone calls and no resolution.
Buyer be ware and really look at your bill and what you are agreeing to when staying at the Sheraton Fisherman's Wharf hotel.
| 2 | null |
A Major Disappointment
We booked two rooms at the King & Grove over Labor Day weekend. When we arrived, they didn't have a room with two beds, which we had specifically reserved and already paid for in advance. They offered to "upgrade" one of the rooms to a "suite" which turned out to be a regular room with a sleeper sofa, nothing special. The other room reeked of smoke and was so small it felt like a closet (the bathroom, ironically, was spacious). Finally, we were charged twice for the rooms, once by Expedia and again by the hotel directly, which we uncovered only after we got home and reviewed the credit card charges. On the plus side, the lobby was nice, staff was courteous, WiFi was free (although it only worked for me sporadically), and they did throw in breakfast.
| 2 | null |
Do not be fooled by the 'good reviews'...
Absolutely horrible. Atrocious. Disgusting. I would be embarrassed if I was the owner of that hotel.
Terrible area. I slept three hours because I kept thinking my car was going to get broken into (I just traveled from NC to CA and had a lot of my belongings in the car).
Hallways probably haven't been vacuumed in months. Room was also filthy. Moldy shower curtain. Reeked of smoke in our "non-smoking" room. Basically, DO NOT STAY HERE. Seriously I trusted some of the reviews that this place was decent for the price and there is no way it is. There are other hotels in the same price range that HAVE to be better than this one!
| 1 | null |
Ask for Bud
This is an elegant, beautiful, and serene hotel with lovely amenities; we stayed for five days and were very comfortable until the last night, when the air conditioning failed. Our beds were fantastic. Our room was spacious and kept immaculately clean throughout our stay.
We were there during a Congressional recess, so the dining options in the hotel were limited---but we were not informed of this when we booked. We ate in the hotel only twice, and sadly, at breakfast on the last morning, a cheese and mushroom omelet was served without cheese, and the mushrooms used were not fresh.
There was painting in progress on the first level, and we were surprised they were not using zero or low VOC paint, which is widely available in very high quality formulas these days. I had informed the hotel when booking that one of our party is very sensitive to chemicals so they could avoid putting us in a newly decorated or newly carpeted room, so they ought to have informed us that painting would be done while we were there. The fumes did not reach our room, but we had to pass through the painting between entrance and elevator and the sensitive member of our part developed short-lived headaches and nausea each time. On balance, however, the stay was more than satisfactory and my husband announced when we left that he wanted to come back and live there.
NOTE: If you are thinking of getting a massage in the their spa while there, by all means, do so, if you can get Bud. Bud is highly trained and experienced in bodywork, a truly accomplished practitioner. Ask the concierge if he is available and don't mull over the various "named" massage options in the spa menu. Just get Bud and tell him what you want or don't want.
| 4 | null |
Only a fool would book the Joule
We stayed two nights at the Joule. We certainly did not get recognised for an upgrade as a Starwood Gold Member.
This hotel would have been adequate if the room price was much less. You get no view . I opened my curtains to a view of the construction site. We complained and they just moved us to an even smaller room with the same view. The staff are all young and good looking with little knowledge of service expectations.
The gym is in desperate need of an upgrade. I was so amazed at the rust on the equipment. I took a photo of it with my camera. I have stayed in the finest resorts in the world and Starwood has placed this hotel in their Luxury Collection. It needs to be removed ASAP. It might be where the young people of Texas go to spend their money on dinner and drinks in the bar but its not the place to stay overnight. The only service which was spot on was the car parking service and staff.
The turn down service was another amazing experience. I had a rather loud banging on my door to find a maid who said (Who spoke little english) 'downturn you have ice". She then handed me a bag , yes a bag of ice. I took it with astonishment.. if ice is all the guests want from this hotel it says it all about the culture this hotel is trying to achieve. No refund on items we complained about.
| 1 | null |
Terrible Customer Service
Unfortunately we had a reservation beginning two days before Superstorm Sandy was coming into town. I called the hotel the night before my flight out to NYC to ask if we could move the reservation to a later date to avoid the coming hurricane. There was already a state emergency warning set up for New York at the time! They lied and said there was not! Then they would absolutely NOT let us move our reservation. They could have easily filled the room with travelers who would be stuck in the city or locals who needed a place to stay! What was such a big deal about allowing us to move it? Instead, against my better judgement, we flew to NYC anyway INTO a hurricane and had the worst trip of my life. Not only did my beloved city NYC get hammered in the storm, but we were essentially stuck in our rooms bored and scared during the storm. After the storm there was nothing open, no transportation, and nothing to do. Thanks to this hotel I wasted a LOT of money and time because of their greedy behavior. I will absolutely never come back here nor recommend it to anyone else.
| 1 | null |
Hilton hotel Fishermans Wharf, San Francisco
Lovely hotel, perfect location for exploring San Francisco as first time visitors. The staff are friendly and very helpful, the rooms are big and kept very clean. We slept well as the room was lovely and quiet (we were to the back of the hotel). We didn't eat breakfast here, it wasn't included in our stay, but we must recommend that you have breakfast round the corner at Pat's Cafe - we ate here every day of our stay!!
| 4 | null |
Tired but a Comfortable Value
First, this is a "mature" property. I hate to use the word old. It has had it's fair share of renovations but it still has many signs of wear and tear. It has popcorn ceilings, older furniture, and A/C units & elevators that may go slow or make some noise. It is an almost perfect match to two other Florida Embassy Suites (one in Orlando & the other in Altamonte Springs). It does have nice new TVs, redone bathrooms, and the exercise room has all up to date equipment.
I have read the many negative reviews of this property, some are exaggerated, while others have a hint of truth (depending upon your travel experience perspective). Is it musty (it can be)? This is Florida and short of a complete tear down this hotel does have a long history of use. You can't clean that age, or the years when smoking was ok.
All that said, the truth:
1. Well located: minutes off I-95, 5 miles from Town Center shopping, and it is a safe area. I did see a security guard in the lobby in the late and early morning hours but certainly no issues or problems. My wife stayed here alone in February, and I would never send her into harms way.
2. Clean and well maintained: Staff was on top of breakfast, happy hour, and all the room issues. We took two rooms and in one the toilet got clogged, they immediately sent someone up to fix it. The printer in the business center ran out of ink, again immediately it was replaced. On top of that I could not get my boarding passes to print from the USAIR website, their property manager printed them later that same day, and delivered them to our room.
3. Rooms are large with a bedroom vanity & wet bar: You just don't see this type of space these days. The master bedroom has a full sink and vanity (this is handy). It is like a mini apartment.
4. Drinks, Food, & Snacks: I stay at a lot of hotels. They don't count your drinks or your trips to the omelet bar or the amount of bacon you eat at this one. Enjoy the abundance of everything.
5. First Class Restaurant: We had dinner at their Omaha Steakhouse. It was expensive but worth it. Is it Mortons or Ruth Chris? No, but they are not located in your lobby and they don't give a side with your steak and they are not crazy expensive, just expensive. So roughly, appetizers, huge 12 oz. filets plus plus all around, family of six, out the door with tip for $240.
So we all enjoyed our stay, and in the final analysis for the money (less than $100/night per suite) for all we got it is a comfortable value.
| 4 | null |
Great service and location, if a bit dated
Our stay at the Waldorf Astoria was one of the best hotel stays in a while. Service throughout all aspects of the hotel was consistently outstanding: from checkin (where someone called to followup a little while after we got to our room), to housekeeping, and the restaurants. It was truly hospitality as it should be.
As others have indicated, the guest rooms are a bit dated and small. Fortunately, we knew that in advance and got stayed in a suite. Even so, the bathroom was the same size as the regular guest rooms and it is difficult to navigate something so small. How did our counterparts of 70 or so years ago do it? :)
The location is great: along the hear of Fifth Ave, a couple of minutes from Rockefeller Plaza, St. Patrick's Cathedral, etc.
| 4 | null |
OK for day or two but not much more ...
We stayed here for 2 nights (Fri & Sat) and the hotel was very busy. Check in was a breeze (we prepaid our stay), staff was nice. The rest was not that great. Standing water in elevators from people leaving the pool, carpet far from clean, and even though the place did not smell bad, the air was not fresh, either. The room (2 double beds) is average size with small bath. The flat screen TV has several HD channels, but most channels, including HBO are SD. There is a small fridge that was very quiet and cooled our drinks quickly. Nice. Beds + 4 pillows were fine. The chair in our room needed cleaning, but otherwise the room was clean. The thermostat in our room was on the 'optimistic' side as we had to set it to 68F to get maybe 75F.
Our room faced 410 and you could hear the traffic easily. There are heavier curtains in the room but not the heavy duty, noise dampening ones. Another strange thing was we could hear the elevators at night in the room (and even more clearly in the bath) even though our room was on the opposite side of the hall three rooms away.
The breakfast bar was average with egg omelets (scrambled eggs the following day), bacon (sausage next day), biscuits & gravy, sweet cinnamon rolls and pancakes. Except for bananas there was no fruit, fresh or canned. No choice of teas either. OK for a day, two max as it gets bland quickly.
Plus the eating / sitting area is very small for hotel of this size and by 8:15 there was a line up all the way to the elevator with people standing and eating everywhere including the lobby.
One positive thing about this place is plenty of parking including access controlled garage shared with Drury Inn next door. Very handy in inclement weather like we experienced on Friday.
IMO, this place is not what one should expect from HIE brand, but we received a good price ($67/night) via Hotwire bid (2.5* with, at the time of our bid, 100% recommendation). For that price it was OK for a place to sleep & shower, but not much more. If that's your plan it will do, but if you want more space in your room, newer, cleaner property, I would stay somewhere else as we plan to next time.
| 3 | null |
Very nice hotel close to shops/transportation
Needed a room with 2 beds (hard to find in Chgo). When we got up to our room, it reeked of smoke (requested a non-smoking room). We were immediately moved us to a corner room. Room & hotel were very clean. Pool/fitness areas are very nice (chlorine bothered my eyes, but my son had no problems). Red line subway just outside the hotel! Close to shops, restaurants, etc. We didn't have a problem hearing other guests in our room (stayed 2 nights) except for the first night when a group of intoxicated men tried to get in their room for several minutes - very loud in the hallway. They finally got in & I didn't hear them anymore at all. When I told the staff the next morning, they assured me they had checked out, but told me to call the front desk if that occurred again-security handles it. The entire staff did a wonderful job with any questions. I would definitely stay here again. One tip - the bed may take several tries to get it to your comfort level. I like a softer bed, and ended up setting it on "3".
| 4 | null |
A home to all who stay
The staff at the Ocean Beach Hotel is so welcoming. They go out of their way to make your stay one that is affordable, comfortable, convenient, allows pets and they never discriminate. The outdoor courtyard is lovely and well maintained, with an ocean view to die for. The Ocean Beach is in walking distance of restaurants, shops and the beach. Thanks to the staff at the Ocean Beach Hotel.
| 5 | null |
Very nice hotel!
We stayed here for 4 nights. Friendly staff, nice room and nice area. Subway station nearby.
Would go back anytime. Great experience!
Only 1 minus: it was a full house so the cleaning personnel forgot to clean our room the second day of our stay. But they send someone to our room the moment we mentioned the problem.
| 4 | null |
Average - I had higher expectations
I was really expecting something a little bit nicer.
Bathroom was really old and worn, as well as the carpet. So it didn't feel nice to take off my socks :(. The location was ok, but overall it was average.
| 3 | null |
Convenient
I was in NYC for the first time and chose this hotel based on its location. We were not disappointed. It was an easy walk to all of the theaters, Central Park, shopping, and tons of restaurants. The hotel itself was clean and modern. The staff was very friendly and willing to answer questions. Most importantly to me, the hotel was very quiet inside. The restaurant attached to the hotel also offered a decent brunch on the weekends at a moderate price.
| 4 | null |
Won't stay there again
Confusing check in process. Staff just watched me fumble my way through check in. Elevators often say going down, but really going up, and vice versa. Elevators slowwww. Rooms way too small for someone used to Marriott properties... Water pressure in my shower was terrible. Tapas style dinner - portions too small for the price.
On the plus side... Breakfast food from menu and ala carte were both good. Very clean. Well maintained. Good location - close to Javits.
In summary, I'll find another hotel next time.
| 3 | null |
Great stay for area sports events
We arrived around 5pm to check in before a 7pm Tigers game. Front desk was busy, but we were checked in quickly. Our ONLY complaint is that desk clerk asked if we had been to this hotel before and we replied no and that we had never been to Detroit either. She didn't offer any information as far as area restaurants, as we have had from other hotels in the past. She did inform us of the FREE buses that continuously circle the downtown area and carry people to the ballpark. That was a plus and we enjoyed that to and from the game. Our room was beautiful on the 15th floor and had a great view, even though it was out the back side of the hotel. Received $10 each for casino - interesting casino, extremely smoky though! We would stay again.
| 5 | null |
Not the Best Best Western
We spent 6 days here visiting our daughter. During the entire visit, our toilet did not function adequately despite repeated complaints by us. While we were given the option to move rooms, it was not extended until late in a morning when we had already left the area to sight see, making returning/packing/unpacking prior to 3 pm impossible. Upon arrival the hot tub was not HOT. After inquiring about this, we were told it is on a timer and can't be changed. The hotel rooms are dated and the bathrooms are minuscule making putting your toiletries in there next to impossible!
We have spent many nights in Best Westerns, but won't stay here again.
| 1 | null |
Can't say enough
Matt at the front desk is THE MAN. Not sure if we were going to spend the night in the city, we walked in off the street & asked about available rooms. After discussing prices & options, Matt took our number & called us when our room was ready, which ended up being MUCH nicer than I even expected (1bd suite; absolutely amazing. Pushbutton curtains, full kitchen/livingroom, beverage stocked fridge, washer/dryer!). Unlike others, I LOVE the minimalistic decor and found the staff (Gabriel, door/bell & concierge ladies) to be delightfully friendly, accommodating & attentive. I love the location (37th & 5th; Garment Dist same stores less crowded) because it's a nice retreat from hustle & bustle of Times Square/Midtown but still close to everything. Baffled at what others mean about the prices being higher; don't think it even compares. We will definitely be back (soon!). Glad we found this gem. (Did I mention the bed was beyond expectation too? Like floating in a cloud, even better than my marshmallow bed at home.) And windows that open! In New York City! Refreshing and tilted so you can look straight down at the ground below.
| 5 | null |
Good value
Staff was very friendly. Room was super clean. Lacked any furnishings for luggage. The bathroom was small and very nice, but had zero vanity space and basically no where to hang towels and clothing. The restaurant and lounge is very dark - no natural light. A decent value for the location.
| 3 | null |
You call this refurbished?
Apparently there has been a re-branding, refurbishment going on at this hotel for the past many, many months. Either it didn't make it to our room, or the refurbishment was super-shoddy. Soon after walking into our room we found that one of the A/C units did not turn on. I was going to call the front desk to have it fixed, but the phone jack had not yet been re-wired. Just an ugly hole in the wall and an unplugged phone on the desk. The staff was very helpful and replaced the unit within a half hour, but did not fix the phone.
The bedroom blackout curtains were not big enough for the window, leaving a six-inch gap between the closed panels. Forgot the traveling clothes pins. Doh!
There was an electrical outlet in the bathroom that had no face plate.
The kitchen sink had not stopper.
The toaster stank the room up like burnt plastic.
It was a suite for for people, but only two chairs at the dining table.
The ice machine in the freezer did not produce ice.
There is no breakfast provided. No dining room. Nada.
| 2 | null |
Such Promise
This is my fifth different Omni that I have stayed at and I had such high hopes that this one would turn out incident-free but I wasn't that lucky. We stayed here for 10 days and though it's pricey, I wanted to have a nice place during our time. It started out great, they got our room package correct. We even got an upgrade on the room!
Everything was great until one day, the valet lost our keys. My son was bowling in a tournament so we just couldn't take a taxi and deal with it later since we had to get the bowling balls out of the back. I was allowed to look through all the keys they had and it wasn't there. We went to the valet lot and we found the car, locked, no keys in it. They called a locksmith and then a taxi so once we could get into we could get going but luckily one of the valet's found our keys...IN SOMEONE ELSE'S CAR! We did get two days comped on the valet service but that doesn't help with the days off my life I lost worrying about getting my son there on time.
I know that the valet group is "separate" from the hotel in a sense but this is the second Omni that we have had valet issues in so I am putting the blame squarely on the hotel for this, if they have issues then maybe they should discuss them with the valet company so these kinds of things don't happen.
The other issue was the bill. They overcharged me about $1,000 but fortunately I caught it early enough that they hadn't gone from pending to posted on my credit card so we got that fixed after a few days of going back and forth with them.
So many good things here, the buffet in the morning was great, all of the staff are wonderful, the room itself was perfect and the rooms are so quiet. Close to everything downtown made it great as well, it connected to the mall so you literally can walk from the hotel directly into the mall it was very nice.
| 2 | null |
Great Location, but...
We stayed here while working at the flower & garden show and while it's a sufficient hotel, they really need to invest some money in renovations. The hotel is just plain tired and in need of a face lift. That said, the location is tremendous, it is clean and the staff are all at least friendly. The restaurant has a very low key menu and seems a little boring too. Pool is on the 6th floor and believe it or not, NO hot tub. What? I'd stay again if forced into it, but wouldn't be my first choice.
| 3 | null |
Cold and pretentious
Care has to be taken when booking to ensure you get the appropriate room at this hotel. The exterior is very pretentious, with many valets and a doorman in uniform, a very glossy lobby and large reception counter (with few personnel on it). The rooms are disappointing, cold and very basic indeed. Security is minimal. Service is functional but based on cold protocol--lacking any real warmth at all. A very good example of a hotel in need of a major upgrade, both in terms of the hard infrastructure--and in terms of understanding what the modern international visitor wants. The Hilton LAX is so "80s" ... and not in a good way.
| 2 | null |
Perfect location for annual business convention
After staying at several locations in downtown Denver area, my pick is the Hyatt Regency (make sure you book the Regency, and not the older Hyatt just down the road). This place was built only a few years ago & excellent for any size convention. we had about 500 people - with comfort too. Must check out Peaks on the 27th floor for stunning views. try and get a table by the window around sunset. Taking the airport shuttle service for $20 can't be beat either. The restaurants are excellent with great service too. Very convenient to rent a car through Enterprise, right in the lobby. Within very close walking distance to 16st.
| 4 | null |
Easy trip, great hotel
Easy to get to and convenient to all the places we wanted to go. Staff was very good and rooms were comfortable and clean. The restaurants we went to were also very good. Fun crowd and the food was reasonable and well prepared.
| 5 | null |
Affordable, good location
Hotel is in a good location on Chestnut St, walkable to Train Station, Rittenhouse Square & Liberty Bell site. Very clean and well maintained. Price is good for the area. Nice touch was free water with lemons in the lobby as the weather was very hot, also pure water available on each floor. There were some negatives. The room is very small, forget putting children in the room with you. Shower water pressure wasn't good, not a standard shower head. Outside noise was a problem. Bars must close @ 2am as from 1:30-2:30 on the weekend we were woken up with screaming and yelling. There is not an inexpensive restaurant in the hotel. Davio's looks very nice but is not a budget restaurant. Around the corner is a Dunkin Donuts and a place the doorman recommended called Marathon. We couldn't check it out because it didn't open until 8am on the wkds.
| 4 | null |
Closet Size Room
Two weeks ago we stayed at Club Quarters for the first, and last, time. We thought we would try it as the location and price were good. It was our anniversary weekend. We were given a room that was so small they had to put a sliding door on the bathrrom. A normal door would have hit the bed when you opened it. Come to find out, this was a corner room and the regular rooms were a little bit bigger. The television was a 19" version, without HD.
| 2 | null |
Don't even bother looking anywhere else.
5 star hotel. I only wish it were in more places. I've only stayed in this location. Great staff. Great breakfast, and free dinner served daily. What other hotel has free dinner!? Pool area is fantastic with half of the pool indoors and the other half outdoors.
I stayed there for 2 weeks. Absolutely loved my stay. I won't stay in any other hotel when I'm in the area.
| 5 | null |
Great Location
My out-of-town friends loved being so close to Times Square, yet could not believe how quiet it is here. Essentials such as bedding quality, cleanliness, and decor are right on. The Iroquois is now the only place they want to stay.
| 5 | null |
Do Not Stay Here
Early June 2012. I was booked in for 6 nights on a recent business trip.I checked out after the first night. The room was depressing and dark. No internet access anywhere in the hotel apart from wifi in the lobby which you had to pay for. The electrical sockets sparked when you plugged in an overseas adapter and there was an omninous sign at reception indicating you could rent a portable smoke alarm.
| 1 | null |
Not posh but perfectly comfortable, give it a chance
Based on some negative reviews we almost avoided this hotel. Glad we gave it a chance, as it turned out to be completely fine. If you are looking for a posh hotel with all the nice touches, go elsewhere. However, for our family of 5, this hotel worked just fine. First off, we needed early check-in as we arrived on a very early flight. Regular check in is at 3pm but they were able to get us in by 11am. Call ahead to request early check-in. The front desk staff was friendly and there was always a doorman to welcome us coming and going. We had a suite on the 9th floor. The room was not huge, but spacious enough and clean, and the beds were very comfortable. We had a suite with two queen beds in the bedroom plus a sofa bed in the living room. A large desk in the living room worked well as a place for us to eat or read. As others have stated, the bathroom is small. But, it does have more counter space than some others I've seen- at least it wasn't a pedestal sink as we've encountered elsewhere. Our bathroom was very clean, no issues there. Right outside the bathroom was a small area with a closet and full length mirror. My daughters and I used the top shelf of the closet for all our hair stuff, which helped free up the bathroom counter, and this worked just fine. On the first day we asked housekeeping for a couple of extra towels, and for the rest of the week they never forgot to leave us 5 towels. That was very nice. The suite also had a full kitchen with a stove, sink, dishwasher, microwave, and full size fridge. Perfect for a family that does not want to eat out for every meal. As others have stated, yes, this hotel is a little dated. If they were to replace the carpet and draperies it would be a huge improvement, and the sofa upholstery could use an update, but none of these issues ruined our stay. The lobby is very small, but who hangs out in the lobby? What the lobby did offer was free (good) coffee, tea, and fruit. One disappointment was the pool. It was hard to find a hotel in DC that had a pool, and we chose this one partly for this amenity as we were traveling in August with kids. However, the pool is TINY, and worse, it closed at 8pm, which made it very difficult to use when we were spending full days sight seeing. We had to purposely come back to the hotel before dinner one day in order to let the kids swim because we had promised this. That was disappointing. As for location, this hotel is great. Just a couple of minutes walk to the Metro station, and very near several restaurants- try Roti- very yummy and quick. Also very near is a wonderful two-story Whole Foods market which offers both full groceries plus bakery, deli, coffee, and both hot and cold buffet items. Grab your bottled water here for CHEAP before you head out to sight-see. You'll pay $3 a bottle or more on the Mall when you're desperate, but less than $1 at Whole Foods for a big bottle. There is no on-site restaurant or bar at this hotel. The ice machine was out of ice when we tried it. They laundry facility worked well but we had to wait for a machine late at night. Overall our family of 5 was comfortable and this hotel worked well for us. We had no issues with cleanliness or other factors that would deter us. We would stay here again, but hope they'll extend the pool hours. Oh, and they forgot our cookies at check-in. We survived.
| 4 | null |
Nickel & dime you to death/Poor Service
What a disappointment of hotel...stayed for 5 days from 20th October with my family in a one bed suite with great expectation of it being amazing. Well on arrival we were taken to a room with a flooded unusable bathroom which then took three different calls and three different staff inspections to get us moved, not because it wasn't obvious we needed to be moved but because in a 5 star hotel different teams didn't speak to each other. Also while we waited to be moved a broken rollaway bed was delivered and then taken away by staff even though we had prebooked it. My family desperately need to use the bathroom after a 7 hr flight from London and a horrendous 4 hour journey from JFK (another story) and we were directed to use the bathrooms in the lobby (the men room was also flooded in he lobby). The hotels idea of making this right was not to comp us dinner (which we had to have in the hotel room because it was so late but to send us milk and cookies).
Also this was an expensive suite yet the room didn't even had facilities for making a coffee, the internet was a ridiculous $19 per 24 hours, access to the gym was an extra charge, breakfast which was very so so was $44 per head....I know that NYC hotels tend to charge for most things but this is a hotel with its hand out from the minute you walk through the door.
Finally on the day we left we had a late flight and brought our bags down to the lobby and at check out no one asked us about our stay (perhaps they didnt care) and when I asked for my bags to be stored by the bell captain we got into a bizarre conversation about how the bag store was in the basement and he could take it down for me if I wanted (Isnt that your job?) or i.e. if I tipped him.
A hotel who's culture is based not on service but on milking its clients...very disappointing
| 2 | null |
oh boy
I can't believe my company paid for the room. The air conditioner didn't work at all. I was a late arrival and stayed in the room because I was too tired to move. I did call the front desk and let them know. Most of the lights either didn't work with the "wall switch " or had a working wall socket. The room never had a fresh smell; it smelled more like a gym locker room than a motel room. The next day I asked if the a/c was fixed and the girl at the desk didn't know, so I went to the room and it still wasn't working. When she came to change my room I asked why no one noticed how hot it was in the room. She said it wasn't on their check list. I asked why no one noticed that temperature in the room was about 80. All she could respond to was sorry for the inconvenience. The next room wasn't any better- a/c still didn't work optimum. The door didn't seal out the light or the noise, and again half the wall outlets didn't work. My fellow traveler said he stuffed towels under the door to diminish some of the noise so he could sleep. Breakfast was ok. What they called coffee was terrible. My boss, who was also staying there, managed to get us moved to a different la Quinta. The motel is old and in need of something. There was a sign that said excuse our dust we are renovating. My suggestion is to demolish it and start again. Also the neighbor hood is transient. This certainly would not be my first second or third choice. I would exhaust every other option before choosing this motel...
| 1 | null |
Some positive/some negatives.
First, I would like to give my positive comments. The restaurant staff (Gia in particular) was great. Very friendly,helpful and professional. Food was very good - better than most hotels in whichy I have stayed. The cleaning staff was very friendly and did a good job. Seond, my not-so positive comments. The front desk staff was friendly but not really very helpful. When we checked in on Friday, the front staff did not seem to know about the ACC Championship Game being played at the Bank of America Stadium. The room was clean but the bathroom has no ventilation system. The in-room coffee station did not seem to work very well.
The layout of the hotel was not like a lot of other hotels. Elevator is at one end of the corridor instead of middle. Thought it might have formerly been dorm rooms for the school next door. We thought we heard water running so I looked in the bathroom after midnight and didn't find water running but spotted a bug running across the room. I killed it and left a note for cleaning staff saying they might want to spray before next guest checks in. My biggest complaint though is not the fault of the hotel, but rather the ACC and Charlotte's Got a Lot. I went through them (instead of directly with hotel) thinking I might get a lower rate but was actually charged $55.00 a night more. I was charged $184.+ vs $129. and no one would help me. Hotel said to call Travelocity and Travelocity said I only had 24 hours to call after I had made the reservation to get the reduced rate. I believe the hotel is best used by people in Charlotte on business or visiting the University - not people attending a football game. Don't expect or need a response. Thank you for the good things. We did visit the NASCAR Hall of Fame and the Billy Grahan Library and thoroughly enjoyed both. We didn't win the game but enjoyed it anyway.
| 3 | null |
A classic in Seattle
3rd year in a row staying here, nice size room good amenities and excellent staff from valets to concierge to lounge staff. Buffet at the hotel was outstanding maybe a bit pricey but selection and quality of food was excellent, great service in there as well. Hotel is in a very good location with everything you need within an easy walk. Would definitely recommend it to anyone staying in Seattle.
| 4 | null |
Thanks again, Marriott!
We've now stayed at the Waterfront Marriott three times and each time we have been impressed by the friendliness of the entire staff. Yes, the rooms are great and the proximity to the waterfront and wonderful seafood is a major plus, but what struck us the most was how welcome we were made to feel from the front door staff, to the desk, to any and all housekeeping staff encountered in the halls. A friendly smile may be a management policy, but if so, it is 100% adhered to and feels genuine to those of us who were on the receiving end! It really makes a difference!
I asked at the desk about a nearby pub (Paddy Coynes) and they looked it up on their computer and found the weekend opening times for me! Nice touch, considering the hotel has its own restaurant!
| 5 | null |
New York city hotel after the hurricane
We were transferred from an appartment which was overcrowded , to the Hotel Pennsylvania on November 3rd 2012.only a week after the hurricane Sandy had hit New York and caused the cancellation of the New York marathon.We were part of the Achilles South Africa team for disabled athletes.This hotel opposite Madison Square Gardens provided all the facilities required for a wheel chair bound amputee.All the hotel facilities were unaffected by the disaster that had struck the City only a few days before.The closeness to all the NYC sites were easily accessible by wheelchair kindly pushed by my wife.The safe and easy pedestrian crossings day and night made it possible to be close to all the shops.Only two blocks away was the Empire State Building which allowed us a friendly and swift transfer the top of the tower with those unforgettable views of the city.The restaurants and diners inside the Hotel Penn allowed us to enjoy a warm atmosphere and good food.There is a 24hour coffee shop on the ground floor serving the best take away drink we tasted in NYC.
| 4 | null |
Nice getaway
The room was small and nicely appointed and the service was great.
My husband mentioned we were upgraded to this room becuase of his membership status but it does lead me to wonder what a regular room would have looked like. Our room was small and had a view of the alley. That did not bother us much as we were aware that boutique hotels in the city are usually in older buildings with smaller rooms. the heat in the room did not work that well but we were not freezing. I was able to relax and unwind before our evening out.
| 4 | null |
Tiny rooms, no control over temperature, outdated, rude staff
A friend made a pre-paid reservation for us to stay at the Wellington, based on its 'value' and location, while we were in NYC this past weekend. They were very pleased with their room. I was not. I checked out almost immediately and walked to a nearby hotel and got a gorgeous, clean, updated room at a better price. One block away. The Wellington room that I was given was terribly small, even by New York City hotel room standards. The temperature was not able to be controlled and my room was a hot as a sauna. After calling maintenance for a repair, I was told by the maintenance man and the hotel manager to open the window. There was nothing they could do, no other rooms were available, the hotel is old and "half of the guests are hot and the other half are cold". The room was supposed to be a "queen", and the bed was tiny. The bedspread must have been purchased in 1930, and I would be surprised if it had been washed since then. Adding to that, it was disturbing that the bed pillows were wound into it and I found that to be exceptionally gross. The only redeeming quality about this place was the fact that the manager was kind enough to allow me to leave without the insult of having to pay for my discomfort and frustration, refunding my friend's prepayment in full. I have a feeling this wasn't the first time he had to do this. I would not stay here if someone paid me to. Horrible experience. Will never, ever, ever go back.
| 1 | null |
outdated
The location is good for going to the city center and it was nice to have a suite, but the room was disappointing for the price we paid. Breakfast was good and it was really nice to have secure parking in the garage under the hotel.
| 3 | null |
IT HAS REALLY NOTHING SPECIAL.
The hotel is conveniently located close to the union square and next to the commercial and financial area, I mean from there you can reach easily any part of the city, But be prepared because the service is low than average. For me as a Hilton Diamond Member, I have some benefits, such as upgrade and free internet, but honestly I’ll think carefully about staying here in my next San Francisco stay.
They charge everything, Parking for example is US$52,00 a day for guests.
Something interesting to comment is the service at Urban Tavern for breakfast. Some people that work there speak a poor English and they really don1t give you much information about the service and what is included, so it´s better to ask, otherwise You’ll pay an expensive amount for breakfast and not enjoy it, by the way, most of the waiters are not friendly.
I also had a problem with the room cleaning, very very poor service and the hotel doesn’t offer you a minibar.
| 3 | null |
Don't stay here.
The Hollywood Hotel is nothing like the pictures they have posted on Priceline or their own website. The only thing that looked the same was the fountain, but that was a disappointment because you can't even see the fountain from the front. The fountain is actually located in the back of the hotel, in the parking lot.
I booked the hotel for a total of four people. When I checked in, I was told they were going to charge me $30 for the extra two people because when I booked the room through Priceline, I supposedly only reserved the room for 2. The man checking me in told me that it was okay that I had four people but then only two of us would be able to have breakfast the next morning.
So anyway since the breakfast was already included in the room price, two out of the four of us went downstairs for breakfast the next day. A lot of people who have reviewed this hotel gave great reviews about their breakfast, but truthfully, it wasn't all that. BEWARE OF THE OMELETTE LINE! They have one person who makes one omelette at a time. We ended up waiting 20 minutes for one omelette.
As for the room, it was picture perfect, up until I really tried to get comfortable. The bed was hard, had me tossing and turning all night. The sheets were white and made the room look clean but once I got onto the bed, I noticed there were strands of black curly hair all over and surely they weren't ours as we do not have curly hair. The room was very hot during the night time. The air vent/fan did not circulate enough air at all. We couldn't even leave the sliding door open because of the "shared balcony" and the fact that there wasn't even a screen to the sliding door.
The hotel provided shampoo, conditioner, hand soap, and even a shower cap. The bathroom was okay, until I got into the shower. The tub is set up high so it felt like I was going to hit the ceiling while showering.
| 2 | null |
Excellence in Service
We take our annual family vacation to San Deigo but this year stayed at the Sheraton Hotel & Marina (downtown). Every single employee at the Sheraton offered excellence in customer service and often asked if they could do more. The customer service, room and amenities were of excellence.
| 5 | null |
Cute hotel, but couldn't get a wink of sleep.
We booked the Travelzoo deal that they ran for $109 + tx / night and were really happy to have gotten such a great price on a hotel in the Boston area.
We weren't sure what to expect since the hotel itself used to be a nursing facility and is a bit off the beaten path, but upon arrival we were very pleasantly surprised by the small boutique style of the place. They had valet for $18, but we found a parking spot a few feet down the street in front of the hotel, so chose to park ourselves. When checking in, the front desk man mentioned that he saw that I requested a higher floor when I booked the reservation online, but he said that for the Travelzoo customers, the rooms available were only below us on the "ground" floor. I wasn't too happy about potentially staying in a basement when there was no mention of that anywhere in the reservation process, but told him that I didn't care because we were so exhausted from our 10 hour drive that we were just going to sleep anyway. I like the higher floors because they tend to be quieter, but he assured us that the ground floor is very quiet and that he actually prefers them. Sounds good, let's go.
The ground floor was surprisingly nothing like a basement, but was actually very well thought out. The bathroom was roomy with no tub, but a stand up shower and the room itself was decorated in a very modern style. The bed was of excellent quality, and I simply couldn't wait to get a good night's rest after an incredibly long trip. We grabbed take away at the Wok & Talk down the street and then headed back for some sleep before our flight the next day. I was so exhausted, I fell asleep without even finishing any of my foor we brought back. Then it happened. The clunk clunk clunk CLUNK CLUNK!! At 3 a.m. I woke up to this loud noise, wondered what the heck it could be, and then finally fell back asleep around 3:30, then at 4 a.m. the clunking woke me again- and again at 5 and 5:30 when I just decided to get up because it was making me crazy trying to sleep anyway.
I am still unsure what the noise was, but I think it must have had something to do with the ice maker in the hall outside the door. I am NOT a light sleeper, so I can tell you that if no one has mentioned this before, it was out of politeness, not because they haven't heard it. This was not a small noise. I'm not sure if it was people getting ice all night (who needs ice at 4:30am?) perhaps an employee was getting ice? Maybe the machine was making ice and dropping it into its own resevoir? I have no idea, but I do know that I was not able to do the one thing I needed this room for. Sleep.
This is a very cute hotel, but I could not stay here again until they either put their machines in a small room (like most all other hotels do) or perhaps if I were farther away from the machines. To be honest, I don't think I'd book here again, which is a shame because it really is a cute little place at a great price.
I told the girl at the front desk the next morning about the problem and she apologized. I appreciated the apology, but that doesn't bring me my sleepless night back.
To sum it up- cute hotel, but you'd better get earplugs or be a heavy sleeper. Also, Travelzoo bookers only get the bottom floor of the hotel.
| 2 | null |
Adequate
The rooms were kept clean and the location is good. You can get anywhere in San Diego in about 10 minutes from this location.
Other than the above, our stay was adequate, nothing more. The WiFi did not work in the rooms. We called to inquire and were told it only works in the office. This is not what is advertised on the website.
Parking was tight, spaces were tiny and we were in an economy car. The parking lot was always crowded.
On the 3rd night of our stay, we were called at 2:50am and told we needed to evacuate the room due to a water leak. They advised that we could leave our items in our room and simply go sleep somewhere else. I explained this was not an option and was then asked to walk my room to see if there was any water anywhere. There was not. The following morning at 9:00am I was awoken again to be told we would need to relocate because the water was going to be turned off. I asked that I be given time to shower and she said she would ask them to hold off on shutting the water down for 30 minutes. I hung up the phone and went to turn on the shower and it was already off. A little frustrating to say the least. We packed up our room and headed to the office. We were told we would be upgraded to a suite for our inconvenience. Our new suite was on the 3rd floor and we were directed to the elevators. We took all of our luggage to the elevators which were not working. I went back to the office and they were unaware. Signage immediately went up about the elevators being out of service and a bellboy helped carry our things up 3 flights.
The suite was a nice room, but the toilet ran and ran and ran. I didn't want to deal with the management staff so I simply turned the water off so we could sleep. The AC was so loud that we had to close the bedroom door to not hear it...which meant...the front room of the suite was extremely cool but the bedroom was warm.
Overall, not a great stay and would not recommend.
| 2 | null |
Very pleasant hotel
We stayed in the millennium plaza hotel in march 2012 for our honeymoon. We were on the 33rd floor and had an amazing view of the hudson river on the left and the empire state and christler builings on the right. Very well situated for visiting manhatten by foot or by taxi. The room was clean and spacious and the bed very comfortable. Maybe a little over priced but then it is new york! The room could do with being slightly refressed. Brilliant stay though and the staff are lovely and extremely helpfull. We did not eat in the hotel because we found the prices very excessive so every morning we went down to the deli next to the hotel and brought ourselves a selection of fresh fruits, bagels and cofee for a much more reasonable price that we enjoyed in our room.
| 4 | null |
Hotel Helix ~ Outstanding Stay at an Outstanding Hotel !
There are very few words to describe our recent stay at The Hotel Helix,in Washington D.C.....But Excellent, Phenomenal and Outstanding are just a few, as well as pet friendly!! From the moment you check in, you and your pets, are treated like royalty.The entire staff is both friendly and helpful in making you feel welcome.The rooms (art deco) are well appointed, with flat screen tv's and super,super comfortable beds.The room was super clean & fresh, with everything working up to par.Nice and cold A/C! Great Location on Rhode Island Avenue... Great wi-fi signal & service too! Walk out the door and you have many cafe's and restaurants to choose from...Caribou coffee rite on the corner, CVS (24 hour) & Whole foods on the next street (P street)....Walking distance to the metro ( your choice of stations~ Dupont circle or U Street) as well as a bus stop on the corner. The Helix holds a "bubbly hour" everyday/afternoon for its guests in the lobby which is a nice added touch. The bottom line, The Hotel Helix makes you feel like a local and is....... Plain and simple.....A OUTSTANDING (boutique) Hotel. Congratulations to the entire staff of the Hotel Helix for a job well done.See You Soon!
| 5 | null |
HORRIBLE
This hotel was horrible, the rooms were very very very dirty, there was have used shampoo in the bathroom, there was dead bugs on bathroom floor, medical tape covering holes in the walls. Had to have drinks just be able to go to sleep. The door didn't close all the way it was way to much money for something so bad!!! I will not be going back the only positive thing was the lady at the front desk was really nice and the shuttle driver.
| 1 | null |
For the type of hotel and price this is excellent
Really friendly staff and perfectly adequate accommodation for the price. The breakfast is ample but super basic (usual cerals, bread, plus egg, some meat and potato discs, coffee/juice) however whenever i needed stuff for the room, extra milk etc - always provided with a smile and no charge.
Free wifi, tonnes of TV channels - full kitchen/bed suite idea. Location is poor if you havent driven (I am not american so not that weird!) but for what i needed it for the place was fine and clean.
You couldnt hear the freeway/motorway from the room...
| 4 | null |
Great Location - Shame about the Spider
In summary, this place is not bad. I certainly don't think it deserves the horror reviews given, but I can see why some people are put off by the Decor, which is in need of modernising.
We booked the room purely because of it's location to Beale St and the downtown area of Memphis, which are VERY close by and easily walking distance. During BBQ fest the room was also considerably cheaper than any other downtown location so we gambled. The room's are large in size, with a good sized TV and the bathroom has a full size shower.
The room when we checked in was clean enough, with soft matress and clean sheets, however after a long day out on Beale St, I found upon my return to the room a Spider in the corner of the bathroom. As something of an Arachnaphobic this rather dampened the party spirit and despite a sound night's sleep, I found another spider next to the bed in the morning as we checked out. We were told by reception that the Spiders were not dangerous and then come into the downstairs apartments from the upstairs balcony, so bear in mind.
The Pool is small but gets the all day sunshine and for the price, we thought the motel was passable, purely for the location.
| 3 | null |
Disappointing
As a Hhonors Gold member, no upgrade was given. Indeed a quite horrible room was offered.
In the roof, a ridiculously damp area was seen (photo included) and in the morning a vast quantity of paint from the ceiling had reached the floor.
Rooms are small, damp and not well cleaned. The bathroom was past it and doesn't feel in the right position as if it was added on at some point in time.
The WORST thing about this hotel is the attitude of some members of staff. I emailed in advance of my visit and was advised Golds get a discounted breakfast at Oscars (reduced to $20). On enquiry at check in this was not offered but I was told who the manager was and given his name.
When I went to speak to said manager, he denied that he was in fact the manager (despite his name being that of the manager). He did, however, agree to speak to me. I was dealt with in the most poor fashion and they point blanc refused to honour the benefit claiming it had ended just 3 days before my visit.
Exceedingly poor service especially when Hilton claim you to be a "Gold VIP".
Gold benefits offered were 2 bottles of water in the room (Waldorf Astoria branded), 2 drinks vouchers for the stay (value $20) and internet access.
Of course, the apparently free bottles of water appeared on the bill and had to be challenged.
My advice is to stay elsewhere - this hotel has a nice lobby, but staff with less charm than a doormat and rooms more dowdy than a nursing home.
| 1 | null |
Dissappointment
I have to say, regretfully that I was disappointed. An evening here, in an average, and very small room, cost $300. The cost, however, is certainly not out of line for a night in Boston. The location was great and the staff was very friendly and helpful.
Gripes:
When I arrived, the room was stiflingly hot. 79 degrees and holy humid. I turned on the AC immediately. I spent an hour and a half in the room before I went out for the evening, and it was still stuffy and hot when I left.
There was no fridge in the room. Really? Why not?
The most insulting bit was the bottled water..........A 16 oz bottle was $4 and the larger bottle was $6. After spending such a large amount of money on a "decent" room, I was truly annoyed and felt that I was being taken advantage of. I can accept paying for bottled water in a hotel, but this was a bit much. Aren't hotels in the customer service business anymore?
A $5 delivery charge for room service? As if I had another option. The menu prices were also quite high. I have stayed at other high end hotels in town and received far better value less for the stay and the room service.
Overall I was disappointed and felt as if The Onyx does not value their patrons. A fair price for a night in a 4 star hotel, sure, but I expected a lot more.
My advise to the Onyx: Show your guests some appreciation. Small gestures go a long way.
My advise to Guests: Bring you own water.
| 2 | null |
Not for everyone, not sure it was for me!
To say that the website depicts the rooms accurately is like my yearbook picture. The resemblance is there, but a lot has changed since the original picture was taken. I can second what nearly every reviewer has stated including the rooms being clean and the staff being very warm and helpful. In particular, the bell service this morning (Atman) was outstanding.
I would also agree with the reviews that refer to the rooms as tired and the carpet as being, well, let's just say unpleasant. Much of the furniture in our room was significantly scratched and worn. I understand the Beekman may not have the capital for a total room renovation but how about just some simple maintenance? I've uploaded two pictures that show missing or unfinished trim and there was a third photo I couldn't find on my phone. These are quick things that a maintenance staff should be on top of and given that the housekeeping staff probably sees them every day, it would seem simple misses like this should not occur.
That being said, the price can't be beat and the location is great. Many pubs and restaurants around and an easy walk to the subway. Would I stay there again? If it was the difference between coming to New York and staying home, sure. However, the disrepair of the room and the very old carpet made the room feel depressing. While we don't spend much time in the room, we don't want it to be a downer when we do. Based on that, next time I'd probably suck it up and pay a bit more for a nicer room.
| 3 | null |
I have to agree- Bad Management
Jeff Barber, the current GM was totally unreasonable. We will never stay here or recommend anyone else stay here or book anything in their meeting space. He's uncooperative and indecisive
and then makes up a story or two to Corporate to cover his mistakes. Very poor management skills which is a very poor reflection on the ownership there. Avoid the hassles and false promises and stay somewhere else.
| 1 | null |
Best Value Inn is not even that!!!
I thought this place might be a decent motel with easy access to I-35 / 410 east loop with places to eat close by. It is all that except NOT DECENT. Not even liveable. Beware of this roach-infested & cricket-infested joint. I wouldn't even take my dog here to stay overnight. The sign outside says it is "Travel Inn" so beware of the name change as I am sure they don't want to be associtaed with whatever or whomever they are affiliated with.
| 1 | null |
Favorite Place I've Stayed
My friend who lives in the Upper West Side recommended this place, and I'm so glad she did. The subway stop was very close - with the Red 1 line as an option. Gets you to high destinations quick with less stops. Hotel rooms were roomy, great beds, perfect sized kitchenette and wonderful staff. The rate was moderate, but you get a lot more for your money than most similarly priced hotels. Lots of great restaurants close (not to mention the Museum of Natural History & Central Park). This is where I will stay from now on.
| 5 | null |
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