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Not quite up to scratch
As this was a last minute booking and around $80 cheaper per room per night than comparable hotels, we did not have such great expectations as we were just happy to have a room in a good location. We really enjoyed the location which was almost on Times Square, near to the shopping, our favourite restaurants and theatres, so walking anywhere was a pleasure. The Concierge service was extremely good and the staff knowledgeable without being rushed and the hotel lobby and bar were not bad.
There were quite a few downsides. For "boutique" hotel read "paper thin walls", "very noisy and ineffective aircon" and "lifts that are so slow that you could miss your plane"! The rooms were relatively OK but they had a bit of a feel of a "bedsit" with missing planks under the carpet, a bathroom shelf that leans forward so items slide off and an aircon unit (that you had to have on for the heat) that also sounded like a jet engine taking off.
It often took me 10-12 minutes to get from the 9th floor to the ground. The problem with the loud bar is probably only evident on floors below floor 5 (where my friend could here the music slightly) but having a room next to the lift was a problem as it was apparently very noisy. Having left our luggage and having received tags for the last day, the porters were completely out of their depth in being able to find them - we had to do so ourselves for 10 minutes with a cab running on the meter outside. What was particularly annoying was that all the staff were pushing us to take a $70 taxi when the standard fare to the airport in any cab is about $52. I understand the desire for commission but seriously?!
I would so much like to say that we would return, but sadly we'd be looking elsewhere next time.
| 2 | null |
Very disappointed
I picked the Doubletree for my stay because these properties are typically geared toward long term stays. I was in Denver for 3 nights. It was rather warm in Denver for this time of year so the first thing I tried to do was lower my thermostat but found I was unable to get it below 68. Simple fix would be to open the window but I found I was unable to do that. A minor inconvenience so I let it go. The room itself had an "old" smell to it. It was not enough to bother me but someone was a more sensitive nose probably would have had issues. The decor in the hallways was dated but at least clean. I was happy to find that internet was included free but was frustrated because I to reconnect to the network every 30 minutes or so. I had dinner the Characters Sports Bar. It had a very tired decor and a very cramped feel. Luckily there were only a handful of guests there. The food was pretty good but service was just ok. The bartender was friendly and attentive but the cocktail server working spent most of the time in the corner on her phone. The next morning I had breakfast in the other restaurant. Service was great but the food was not. Typical continental buffet but around 9am I could tell by the quality of food that the buffet hadn't been refreshed. Needless to say I stuck to fruit and oatmeal. I had some food left over from dinner another night and decided to have leftovers but found there was no microwave in the room. Puzzled I went down to the front desk and inquired about getting one sent up to my room. I was told by a gentleman in a wrinkled suite that the hotel didn't have microwaves. Now extremely puzzled I asked why and his response was simply, "we just don't". As a Hilton HHonors member I will continue to stay at Hilton properties but I will not be returning to this one.
| 2 | null |
great service but dark room
Stayed all last week and enjoyed the convenience of this hotel near F line trolley stop and a bit out of the way (quieter) from the mess that is the Fisherman's Wharf T-shirt neighborhood. Good gym. Friendly service staff. The downside was the dated room decor which is dark brown and very heavy. Depressing after a couple days. Also the bed was half-broken. Linens and bath nice. Room service meals are well above average. Hotel restauraunt sports bar (Knuckles) is nice but pricy. Strongly recommend the Breakfast Grill across the street - fast, tasty, good price/value.
| 4 | null |
Modern Alternative downtown
New (spring 2012) hotel where the insipid embassy suites used to be - minimalist / modern in design with a lot of details in the lobby and the rooms going into design elements.
My room had a little sitting area at the front with a large flat screen , then a bathroom that really was too small for this category hotel but again very sleek / minimalist.
Comfortable king bed with a 2nd large flatscreen (and a very good entertainment / room control system of you are into these sorts of things). Everything was quite which I was happy with as many rooms give out onto a large central atrium (think '70s Hyatt) which sometimes leads to noise in the rooms.
Gym is below par for this category hotel. Had breakfast once which is as expensive as you'd expect
Overall a nice place but I prefer the Ritz Carlton half a mile away which is still contemporary but not as minimalist, has a better bar, gym and is cheaper.
| 4 | null |
best hotel in boston
Best hotel in Boston, great views, awesome room, ample bathroom and very friendly staff. Great location for walking the Freedom Trail and some wonderful restaurants. Easy access from airport and getting around.
| 5 | null |
service does not comes with a smile
locatin is the only positive thing about ths hotel . Deco is kitchy and cheap , elevators are always slow and packed , bathrooms realy small even when staying in a larger room , actually rooms are not that nice and not in a very clean and good condition. Cleaning lady leaves her trolly in the hall between the rooms 24/7 and most disturbing are the bad windows as no noise reduction so as a result i have had many near sleeples nights in this hotel. It would be nice if some of the people working in this hoel would be reminded that we are the customers and they should atleast try to be nice . I will not be back any time soon .
| 3 | null |
Stylish but Lacking in Basics
Lobby is small and is contiguous with large, noisy bar. Staff is friendly and helpful. Rooms have interesting Japanese decor but lack convenient seating except for banquette on window sil and chair at desk.
| 3 | null |
convenient and satisfying
I was fully satisfied with my very short stay here. The check-in clerk was genuinely friendly, to myself and to other guests. My room was clean and was extremely large compared to many king-bed rooms. The room had everything I needed. The heating system was the old-fashioned kind: Hi-Heat, Low-Heat, Fan-Only, Low-Cool, High-Cool instead of digital. The complimentary airport shuttle runs every 30 minutes, round-the-clock, which was the primary reason I stayed there. (For pickup at the airport, call the hotel to make sure the van comes. For departure, make sure to arrive in the lobby 5 minutes early, so the driver knows he has clients for that trip.) This hotel is just a 5-min drive to the airport. I took the midnight shuttle to get to my 1 a.m. flight, and made it just fine. The hotel was great for a quick half-night sleep before a red-eye. I didn't have a chance to see the surroundings or to know what conveniences are nearby. I would stay here again if I'm in the same situation. I booked through a deep discounter so I definitely got my money's worth. No regrets.
| 5 | null |
Not my favorite place to stay, in fact I wouldn't go back
Our friends talked us into staying at Intercontinental. The room was average for an upper end hotel, and was not very clean. The pool was closed for repair, and the check in staff was less than helpful when we tried to change rooms. The room was very noisy with what seemed like some kind of plumbing issue? The bed linen felt very low quality and the bathroom sink area was not in great shape - some of the finished areas were pealing! Not what I would expect of a 3 star hotel let alone a 4 or 4.5 hotel. Go to the Marriot across the street, same great location and a much better hotel.
| 3 | null |
crazy NYC hotel
This is a typical luxury New York hotel. Very expensive, but worth it. Good amenities, fairly clean rooms (I think it's a former apartment building.) Good service and if you need this location, it's very competitive with the neighboring properties.
The hotel business in NYC is so crazy. It's like nothing else in the world. If you've stayed in New York a lot, you know what I mean. If you don't have much experience with NYC hotels, it's daunting and a wild experience.
So this hotel is certainly a safe bet, but the price is probably way beyond most people's ability. If you're traveling on business and can fit it in your budget, you won't be disappointed.
But if you're adventurous and have this kind of budget, you could do better unless you absolutely have to stay on this block. I didn't find the particular amenities to be all that interesting. The decor is dated and a bit worn. And there are so many endless choices that I think I would have chosen somewhere else. (But my reservation was made by my client, so I had no choice.)
| 4 | null |
Outstanding service
This hotel is very grand and well-located, but it's the first-rate service sets it apart. I have stayed three times on business and the staff has been consistently attentive, helpful and very pleasant. I'll continue to stay here whenever I am in Dallas.
| 5 | null |
Great place -- but be aware of distance from SD
Great facility, very good and friendly staff. But not a place to stay if you want easy access to the city -- it's about a 30-minute ride into the city. OK if you have your own car, but the inn provides only 5-mile transportation service . Also, lots of steps if access is an issue.
| 4 | null |
The most unorganised hotel in New York!
I arrives at the hotel tired and ready for a hot shower. 45 minutes later I was still waiting in reception trying to work out what had happened with my reservation. The hotel Manager (Mr Hernadez) was not only unhelpful, but was also rude. He did nothing to help the situation, which was extremely frustrating. In the end my work collegue who had booked the room had to come from the other side of New York to confirm the booking. After receiving my room key, I was shouted back to reception to be told they had mixed up the keys and someone had just gone up to my room with the same key. 20 minutes later they said I was able to go up to my room, by this point I was very stressed and annoyed. The receptionist did not even appologise for the delay. Once in my room I realised I only had 45mins to get ready and make it accross town to our dinner reservation. So I called reception to ask for an Iron and Ironing board, 30 minutes later an ironing board arrived without an iron. I jumped into the shower to find there was no hot water, so I had to leave without a shower. I explained everything to reception on the way out and they assured me the shower would be fixed by the morning. Surpise, surprise the shower was still cold in the morning! This hotel is not only the most unorganised, but the manager and reception staff are the most unhelpful rude people i have come accross in New York. Terrible customer service, I hope nobody has to go through the same experience, it litterally ruined my last evening in New York City.
| 1 | null |
Weekend stay
I do not care about decor though some might think it a bit aged. I thought it added to the charm. The Wi-Fi worked great and the TV got many channels. The bed (a king) was very comfortable. Did not have the continental style breakfast becasue that does not appeal to me. Room was very clean and the location felt safe. Parking can be difficult with a larger vehicle. Many eating establishments in the area. Will stay again, no hesitations.
| 5 | null |
Easy to get to location
Just a few blocks off the 101.
I am a little disappointed, the hotel is cold, not temperature wise, it's almost a sterile enviroment. The staff is very helpful, the food is good, the rooms are super quiet.
The internet sucks. I couldn't get on hard wired or wireless, iphone or lap top. eneded up using business center.
| 3 | null |
Dissappointing Stay
When we arrived April 5 for 2 nights the front desk staff was friendly and welcoming, but they were the only good thing about our stay. The room we were in was absolutely damaged. There were poorly patched holes on every single wall in the room, including the bathroom ceiling. There were cigarette butts in the sliding glass door. The light next to the bed didn't work. The whole stay made me feel like I was treated differently because I used points for the room instead of paid using cash. At that point we knew that switching rooms wouldn't help since we were told the room would be the same handicap type of room even if we upgraded. There was trash in the planters by the elevators in the hotel so the whole hotel looked worn out and uncared for.
We also saw a door hanger marketing a green incentive - it said if you put the hanger on the door you get 500 points for each night you do not get your room cleaned. We put this on the door for the entire stay (as well as the do not disturb hanger) and didn't get the room cleaned, but I never received the SPG points.
When we went down to the hotel restaurant for breakfast, it took a long time for anyone to even acknowledge our existence and take our coffee order. We paid for the buffet so all we needed was someone to acknowledge us, get us water and some coffee. Almost every table was empty and we saw staff waiting around, but no one came to the table for quite a long time. Even then we got a carafe with a D scribbled in pen on the top so we don't even know if we got what we actually ordered, just plain coffee.
I filled out the online survey shortly after our stay and even sent a follow up email 2 months after that and no one has acknowledged either correspondence. I asked for a refund my points used for the hotel nights and for the night we didn't get the room cleaned. The hotel made money from parking and the meals we had in the hotel so it is not as though the hotel made nothing off of us. To be put in a room that made it obvious it was a room paid for by points made me question whether or not I want to use Starwood hotels for future vacations or business travel.
| 1 | null |
TERRIBLE!
TERRIBLE!
I booked reservations in April for a July trip through AAA. I requested a room away from the train. When we arrived on July 12, 2012, at 11:30 AM, we were told that our room was not available and to come back after 2:00 PM. We left our bags and did some sightseeing. We checked into your hotel at 3:30 PM and were given one of your rooms on the 9th floor next to the train. We went back downstairs and again requested a room away from the train. The assistant manager, Trevis, told us that there was nothing available. We asked to speak to a manager. We then talked to Sam, who told us that there was nothing available for us until the next day. We didn’t sleep that night because of the train and whistle, which ruined our next day of tours and sightseeing. We were moved to room 446 the next day, and although it was further away from the train, we could still hear it and the whistle. We toured the hotel and there are plenty of rooms completely away from the train.
Holiday Inn's slogan is, “If you are not happy, we will fix it, or your stay is on us.” Management should've accomodated us since we booked our rooms so far in advanced. I felt management should have reimbursed us for that first night of stay.
There are no restaurants near the hotel. You have to eat inside the hotel, or McDonalds on the corner.
I will never stay at this location again!!!!!
| 1 | null |
Mold in the Bathroom & outsiders in the Lounge!
It had mold in the bathtub! Also, there is only one bar in the hotel and they let people off the streets in the bar. It was like something Id never seen before...like a meat market with working girls. Didnt not make a safe environment. We were not able to enjoy our "get away".
| 1 | null |
Our First Stay at a Double Tree and Won't be our Last.
We booked this hotel through Expedia as a Mystery Hotel close to the Magnificent Mile with pool. Once confirmed for our March one night stay, I realized the pool was an outdoor pool. I never knew there was a hotel in this area of Chicago with an outdoor pool. Of course the pool was closed, but we could see it from the hallway window and it looked like it would be fun in the 3 months a year you can enjoy an outdoor pool in Chicago.
The hotel was full of airline employees checking out when we arrived. The lobby is very nice and looked recently remodeled. Upon check in we were greeted by a very nice front desk person who handled check in quickly and efficiently with a smile. He gave each of us a warm chocolate chip cookie. I found out that is a Double Tree custom. Nice touch. When I told him that it was my daughters birthday he presented us with breakfast vouchers for everyone and said "Happy Birthday from us". Another nice touch. We had two adjoining rooms on a Hilton Honors floor. The hallways and the rooms, like the lobby, appeared to be newly remodeled and were clean and fresh. I felt the rooms were spacious. The bed was SO comfortable and the bedding high quality. We had a great night and can recommend this hotel without hesitation. Our Mystery Hotel ended up being a pleasant suprise!
| 5 | null |
Pretty good hotel in a good location
I stayed at the Embassy Suites while in Memphis the last week of June. Overall I enjoyed the property. As others have mentioned there was a basketball camp in progress in Memphis, so lots of children but I didn't think it was overly noisy. The breakfast was awesome, just about anything you could want to eat, including made to order omelets. I gave it four stars because for some reason I didn't have hot water the first night or the next morning, only warm. I would stay there again.
| 4 | null |
Nice property conveniently located
Booked thru priceline and got a great rate. Stayed here after flying into LAX. Right across the street from the airport but no noise issues. Pleasant front desk staff. This place is very clean and appears to be brand new. I was given a large room with a king size bed. I dont remember there being a restaurant but they do have a little cafe to buy coffee from in the morning. Would stay here again and do recommend.
| 4 | null |
My favorite hotel in Austin
I stayed here for one night and truly believe this is one of the nicest W hotels I have seen. I love the interior and would definitely go again.
It is in a great location! Everything you need is within walking distance. The staff is extremely friendly and helpful.
| 5 | null |
stay with caution
Looks a little more run down than pictures online on the outside, but rooms looked decent. Aside from one woman who worked there being slightly rude & short with me when i checked in, everyone else was polite. Overall my stay was fairly decent until my last morning, i woke up being stared down by a roach 6 inches from my face. & that same woman was extremely unhelpful when i mentioned it.
| 1 | null |
Disappointing
In terms of distance, the location is alright. But this place is located on a freeway that takes 10 minutes to get across, and you really need to walk another good 10 or 15 minutes to reach any kind of civilisation (save for one or two uninteresting places).
They stop serving breakfast at 9am. 9am??? Why so early? Most other hotels serve until 10 or 11am. So, even though I was on vacation - I got up at 8.30am so that I could eat, but everything was usually gone by this time, and the aloof staff were certainly not interested in replenishing anything.
The rooms are dark and ugly, but reasonably clean at least. Thankfully the wifi worked well, so that was a plus. I've stayed in worse, but I've certainly stayed in better for the same price.
| 2 | null |
Dirty room and the roof leaked water onto our clothes
When we arrived a snooty gentleman said we had arrived before the check-in time but he would give us a room anyway. The elevator near our room was broken, so we had a long round-about walk. The room was the size of a closet, and we could barely get our suitcases inside. We reserved a king bed, and the room had a queen; the room had a view of a wall and a roof down below. The worst part was that the room was covered with dust and cobwebs hung on the wall. It didn’t look like anyone had cleaned it in a year. It smelled musty and had patched walls that had not been painted. I requested another room, and after several hours of waiting, and two requests, they moved us to another room. This one was larger with a view of the Alamo, but when we opened the walk-in closet, it smelled like the flamingo cage at the zoo! No kidding. But we decided not to complain again, so we stayed and held our breath when we went into the closet. The second night of our stay, San Antonio had a very hard rainstorm, and we woke to find that the roof in the closet had leaked, and dirty water had soaked our clothes (thankfully, my boots were in a box and stayed dry). The front desk was not concerned nor surprised about the leak, and only offered to take the $25 valet parking off our tab. They did not offer to help with cleaning, etc.
| 2 | null |
Liked the Hotel but Random early Fire alarm ruined it
Surprisingly loved this hotel. Yes it is old, but the suites are comfortable and the beds fantastic! Was very satisfied with it. However, was woken up Sunday AM to the fire alarm going off at around 8:50am. The hotel was being evacuated. Was unclear if someone just accidentally set it off or if there was a fire.
Everyone piled outside in their PJ's with their dogs on the front lawn of the shoreham waited for about 10 minutes and went in.
I understand that these things happen at the hotel did what they were supposed to do. However I would have like to have been compensated for the inconvenience. Like a cup of coffee or a detailed apology letter with a percentage off the next time I book with Omni.
Just felt like management could have done more.
If the fire alarms didn't go off i would have given this place a 5 stars!
On a side note - room service food - AWESOME and delicious!
| 3 | null |
Terrible!
We stayed at the Inn at El Gaucho Tues. Oct. 16th for 1 night.
When we checked out at 10:45 the next morning we realized we left a bag in our room containing some chocolates and some photo booth pictures that my husband and I took at Pikes Market.
We ran up to the room just as the maid was in there cleaning. We asked her if she had seen the bag and she said that she did not speak english. Right away we noticed the bag on her cart. The chocolates were there but the pictures were missing. A few minutes later the manager David Chaplin found the pictures in the trash.Mr. Chaplin defended the maid telling us that they pay her very well and that she would not risk her job to steal a $5 bag of chocolates. That actually cost more than that. He also stated that they only hold on to things of value. It had only been a few minutes since we had checked out! He was very rude to us.
| 1 | null |
Good value, clean, friendly staff
The staff was so nice and the room was spotless as were the grounds. The location wasn't the best but it wasn't bad. The value of the stay more than made up for a somewhat "less" location. Would stay there agin
| 4 | null |
Terrific spot, few amenities
As an older business traveller, I booked first and read reviews second, then was a little worried I would be staying in a shined up crack house. As I was in town for a convention just prior to BeerFest, most of the downtown hotels had jacked their rates up sky high. Either the Jet did not follow suit or was inexpensive to start with, but it was half the cost of staying at the Hilton Garden Inn. And I liked the Jet. Location is great, close to public transport and just steps to the pedestrian mall shuttle bus. Easy walk to great restaurants, brew pubs, bars. I had a top floor room that was plenty big enough, shower worked, bed was comfy with a good mattress and soft sheets. Decor was modern, nice enough, nothing particularly special. Outdoor balcony was a treat, though I'd agree the furniture was not especially nice. Cleanliness was just OK, carpets could use a shampooing in places which is I guess concerning with the report of the swingers event! My stay was Sunday to Thursday, so there was not much going on in the bar apart from a few couples salsa dancing one night, nothing noisy enough to disturb me at all. Room did look over an alleyway where trash trucks made rounds sort of early though.
Overall I had a good experience and a good value. It is not going to be confused with a W or a Monaco brand of contemporary boutique hotel, but the value and location made it a good pick for my stay.
| 4 | null |
Location, Location, Location...and nothing else.
I booked a two night weekend stay at Hotel Valencia with great anticipation for a fantastic weekend. Sometimes reality is a very disappointing entrée. I’ve been a Los Angeles based visitor to the Bay Area for ten years and have always been very excited to try Hotel Valencia but never had the chance until April 2012. The location was obviously perfect for San Jose – smack in the middle of Santana Row amid a beautiful, walkable mall with plenty of shopping, dining and nightlife. It’s also across the street from the area’s biggest and most luxurious mall – Valley Fair. What could go wrong? Well, the hotel is a poorly executed, cheap “W” Hotel wannabe without service, luxury, or design. Let me start by stating that the service was perfectly adequate. All of the staff I encountered were polite and helpful so my review is not based on a poor customer service experience. That said, the personal attention that I’ve come to expect at higher end hotels was not on display either which is probably reflective of a lower staff to guest ratio. The real problem with Hotel Valencia is the décor. The interior is as dark as a dungeon. Dark can be hip. But in this case its uninviting, uninspiring, and cheap looking. The carpet in the halls is worn and the lighting is all encapsulated behind perforated metal so that the lights cast shadows on the walls of the hallways. I’m a sucker for creative inexpensive design solutions and this is one that went horribly awry. But the lousy design doesn’t stop there. The hotel room itself is average in size and furnished with cheap (again) oversized furniture that has a major lack of functionality and decorative appeal. The first example is the bed which features a wooden frame that’s substantially larger than the mattress and provides a very hard object perfect for stubbing toes and bumping shins. The room also featured a ginormous glass vase filled with sticks…a decoration better suited to a huge lobby table…but stuffed into the corner of my hotel room taking up a ton of room and looking outdated and dusty (gross). Finally the windows featured black shutters which prevented any natural light from entering the room. Overall the room was what I would describe as a very modest upgrade from a run-of-the mill Hampton Inn. In fact, a few days later I visited some family staying at a new Courtyard Marriott in the Sacramento area and I was substantially more impressed with the décor in their lobby and room. Hotel Valencia has a lot of potential and a fantastic location. At under $200 a night it’s probably a reasonable value. But beware that the hotel is woefully outdated and beginning to show its age. It is not on par with a typical offering from W Hotels. If location is critical – give it a go. If style, service, and amenities are what you’re after you can probably find a better hotel in San Jose.
| 2 | null |
Expected More
It was a mix of passion and non-passion. Front desk personnel lacked heart. Focus seemed to be on one-another each time I approached. In addition I had a very special promotion and had to inform them of all it offered, even though once I mentioned they seemed to find it quickly on their screen, including at check-out. The staff in the lounge area and the restaurant were exceptional. Both helpful and passionate. The hotel appeared to have gone through an upgrade but still looked a bit tired in the room and hallway areas. The lobby area had a trendy appearance. I just did not get that wow feeling from my stay. With so many choices in the area probably will pick elsewhere on our next trip.
| 3 | null |
Avid HiltonHonors member - super dissapointed.
I booked 3 nights during Labor Day at this hotel and upon arrival realized this was unlike all the other Hiltons I've stayed at. Upon checking-in we were told our King bayfront view room was no longer available and that we were being moved into a double queen room for our stay. Considering I payed extra points for the king and specified in the request that I wanted 1 bed, not 2, this still happened. After pushing back for nearly 20 minutes, we were told they'd try to find a king room for us the other 2 nights, but no guarantees. That night we realized we had forgotten toothpaste and buzzed guest services with the request; it never came. The following day we did the same along with the request for a razor. 2 hours later we called to remind them of our request. 30 minutes later it arrived.
We were given free breakfast buffet vouchers, which we realized everyone in the hotel had when we went downstairs for line. It's funny how they can take away amenities and give them back as unique gifts that are actually ubiquitous.
If this is any consolation, I was told that the hotel originally wasn't a Hilton but Hilton purchased them "because they were so good". Nonetheless, I've stayed at Hiltons in Napa, Cabo San Lucas, and Los Angeles that have never been this bad. Stay somewhere else if you can while visiting San Diego.
| 1 | null |
Nothing fancy but solid room
I recently stayed a night here while in Austin. The room wasn't bad but was very worn. On the positive there was a mini-fridge with microwave, flat screen tv, and a nice bed. The bathroom was showing its age as well. The staff was good and the free breakfast and wifi didn't hurt. I'm not sure if I would stay again but I wouldnt cross it off my list.
| 3 | null |
No complaints whatsoever
My wife and I stayed here halfway between New Orleans and Nashville, for seven nights and quite frankly we were more than happy with our stay here.
The public areas and our room was spotless, the staff super super friendly, the location is of course perfect for Graceland, we were able to walk across the road see what the queues were like and if it looked to busy walk back to our room all within the space of ten mins.
There are lots of typical fast food joints all within walking distance but most deliver and the reception staff are more than happy to ring an order for you. If you choose to stay here a car would be an advantage as certain attractions such as the zoo would be quite costly via taxi.
Summing up, we had no issues whatsoever with the cleanliness of all areas, the friendliness of the staff was exceptional, ok the breakfast isn't great, in fact we only had breakfast on three of the six days we were here for and yes it may not be up to par with some of the top hotels downtown but when you compare prices it's a great value hotel. We wouldn't hesitate to stay again or recommend to anyone else.
| 5 | null |
Average hotel with great rooms in the center of Philadelphia
Based on the other TripAdvisor reviews, I was expecting to find "an architectural gem." Unfortunately, it was not; it's somewhat outdated and with cheesy details such as colorful marble. As a big design aficionado, I was disappointed to discover this was no art deco decor, at least not a contemporary one. However, I will say the rooms was very spacious, very clean, with a great view, and the bed was perfection. I booked a room with breakfast included, but the hotel did not receive all the details from the booking company, so make sure you double check with the reception. They almost charged me for it, and wouldn't believe me I had breakfast included. I also booked it for its pool, but this was a huge disappointment as well: very narrow, only 4 ft deep, and when I went, full of children. All in all though, not bad.
| 3 | null |
Tried something a little different this trip.
When we travel to San Diego we normally take a "beach vacation" and stay at one of the hotels located steps from the water. We decided to try something different this time and make it an explore San Diego vacation. We picked the Homewood Suites, Liberty Station based on location and reviews on Trip Advisor. It seemed like the ideal spot for our plans and it turned out to be exactly that, ideal. We had booked a one bedroom suite but when we arrived it seemed there had been an issue with the people that had stayed in the room before us and the room would not be ready for several hours. We had booked a waterfront view and that was the only room available. The staff was so apologetic and Immediately they offered us a two bedroom suite with a partial water view at the same rate. They suggested we go up and look at the room and then we could make a decision. We went for the two bedroom and it was terrific. The room was very spacious and absolutely spotless. Hotel staff were very helpful in providing the best directions to a variety of locations and offering good restaurants suggestions for the weekend when the hotel does not serve the buffet dinner. Speaking of food the buffet breakfast and light buffet dinner was a nice surprise. Complimentary wine and beer were served and it was nice to pour a glass of wine after dinner and head for the very large patio with comfortable seats and beautiful lfireplace. They also have several BBQ grills just off the patio area if you prefer to cook your own dinner and several people took advantage of this opportunity. Lots of room to park and well lighted. We would highly recommend this hotel to anyone who wants cleanliness, quiet, decent food and easy access to the zoo, museums, Old Town, the bay etc.
| 4 | null |
Good experience...would stay here again
Stayed at the Wingate on a recent business trip to Charlotte. Was pleasantly surprised with the good value for a relatively inexpensive room. Free breakfast daily. Workout facility was nice, and looked brand new. Friendly staff. Room was clean and comfortable.
Biggest drawback is that there is nothing to eat within walking distance of the hotel. A short drive to several restaurants, but a car trip nevertheless.
Still, I would not hesitate to stay here again on business.
| 4 | null |
Why Sleep Around in Boston?
I had to sleep around a lot in Boston before I finally found the Seaport.
The Seaport is fantastic... location is great... service is flawless... rooms range from very comfortable to rediculously luxurious... concierge even offers complimentary towncar service... and you never have to worry about tipping!
Not sure why I would ever sleep around in Boston again.
| 5 | null |
amazing stay!
amazing stay! use all the ameneties! enjoy the fresh fruit and beverages in the reception area! beautiful rooms, and property, take time to wander around and explore all the cool 'hidden' places on the property, find the hammock and relax! all the staff is so friendly and accommodating. we forgot some items in our car and they had bell staff escort me to my car and opened it twice so that i could get my things. the restaurant is fabulous and i can't say enough about how relaxing the pool area is. we didn't want to leave!
| 5 | null |
Great for a city break
We arrived at the hotel after a long flight. Checked in really easily and the staff were very helpful. The room was clean, comfortable and quiet even though it was facing onto the road. The information on Washington and the local area available in the room was really helpful and helped us to find some good local restaurants. The location is brilliant with the metro really close and you can walk down to the main Washington sites. There was quite a lot of variety for breakfast compared to other continental breakfasts I've seen. They do use plastic plates and cutlery, but the food available was great. A great hotel for a city break!
| 5 | null |
Gorgeous hotel, great service, almost to the ritz standards
We loved loved loved this hotel.grounds are gorgeous, service is wonderful, and even to my difficult standards, hotel is kept very clean. As platinum members, we were upgraded to an amazing suite that was huge, had views of the golf course and the pools, and was gorgeous overall. The service all over the hotel was super. It reminded us of a classic ritz carlton experience. Kids activities were wonderful, and my boys loved the elves.. Thank you and well done to the hotel management.
| 5 | null |
Nice Hampton in Lower Queen Anne/Downtown Seattle
I stayed at this hotel for two nights in May. The location is very convenient for travellers wishing to access downtown Seattle, Seattle Centre, the Space Needle, and Lower Queen Anne.
My room included a king bed, 32" LCD TV, high-speed wireless internet, and complementary breakfast. The whole property was recently renovated so everything on the property is free, clean, and modern. The bathroom featured an large enclosed shower with sliding glass doors. The desk seemed to be a newer variety marble/granite and wood combination. I'm not sure what Hampton was getting at when they put a "modern style" desk chair in, however it was very uncomfortable (read, too much metal not enough padding). I'd have preferred a regular one over the more fancy looking metal deal they have.
The property's suites are located in a different part of the hotel further from 5th Avenue. Due to the hotel being built on a hill, the lowest parking garage is only accessible from elevators located further from the front desk, as are the suites. Take a look at a satellite view of the hotel and you'll understand the layout of this specific hotel. It almost looks like two "L" shaped buildings joined together. One for the "inn" rooms and the other for "suites".
Each morning from 6 till 10 a hot complementary breakfast is available. Choices included eggs (or omelettes), sausages, bacon, and potatoes as well as fruit, muffins, toast, cereals, and orange/cranberry/apple juice. Coffee/tea is also available throughout the day as is iced water. The breakfast dining area is small so it becomes somewhat hectic between 8 and 10.
The staff at this location truly care and their attention to guests is clearly visible when you interact with them. Every employee I passed in the hallway acknowledged me and went out of their way to assist in any way possible.
Located near Seattle Centre, this Hampton is very accessible to downtown via the monorail which takes you from Seattle Centre to the Westlake area (5th and Pine) in minutes. A per-arranged taxi to the airport is available for a flat rate of $40 USD and can be booked at the front desk. Travel time from the airport is about 20 minutes without traffic. You can also take the Light Rail from Westlake Station (accessible by bus or the monorail) to Sea-Tac airport .
| 5 | null |
Great customer service!
I recently stayed there two nights for a convention, and was so pleased and delighted with the entire staff. They were courteous, friendly, and very professional. I was also most impressed with the fact that upon my arrival home, as I was unpacking, I realized I'd left several items of clothing in a drawer in my room. I called the hotel, and Lisa made sure to take care of everything and sent my items back to me right away. I would definitely recommend them and would stay there again. :)
| 5 | null |
Unexceptable Conditions
I chose to stay at the 15559 West Broad Street, Columbus, Ohio location based on past experiences at other Travelodge locations. I have stayed at many other locations with no major complaints. I wish i was able to report the same about the ColumbusTravelodge. The room I stayed in was filthy. The carpets weren't vacuumed, the curtains were falling off their rods, wallpaper and borders were ripped and hanging off the walls, I stepped in sticky gum without my shoes on. It gets worse. The toilet was riddled with human waste stains and just as i was about to fall asleep I noticed a coch roach scurry across the ceiling. Never the less I didnt stay there that night. What a waste of money. The person working behind the desk refused to even listen to my questions and concerns.
| 1 | null |
Nice stay here.
Stayed here for a few nights, no major issues.
Good value, no frills hotel. Coffee maker in bedroom and coffee in lobby. Communal microwave in lobby is not recommended!
Near the airport - shuttle bus every 20mins which is shared with Holiday Inn. Dennys nearby.
The beds gave me a bit of a sore back as mattress very soft / springy and could hear every step of the person upstairs on the noisy flooring.
Overall still enjoyed my stay.
| 4 | null |
Location, location, location AND great service!
2nd stay at this property. OVERWHELMED by customer service and a great location. It has a great cozy, boutique feel to it. The rooms are NOT huge, but they are comfortable with a great bed and good bathroom. Nice Keurig coffee pot (complimentary) and we had an amazing view from 19th floor, plus no street noise. At night, the city was lit up and we had a view of the Empire State Bldg and 1/2 of the town. Ordered their signature RARE burgers; very good quality and smiling room service attendant. This property didnt miss a beat regarding customer service. The location is between 6th and 7th with a short and interesting walk to 5th Ave. We found a weekend flea market (sorta) on the way and scored some beautiful African beads on Saturday morning on the way to Eataly (my new fav spot). Just a few blocks to Herald Square and all kinds of shopping and then on to Times Square to people watch with again, a short cab ride back. The Front Desk reps were helpful, smiling and called 2-3x to make sure we were happy and comfortable(could be due to HiltonHonors status, but whatever the reason it was welcome) We scored a $127/night rate (planned ahead). Didnt have breakfast there, but went to Malibu Diner on 23rd for a huge omelette for only 8.50 including coffee, juice, potatoes.yum
| 5 | null |
Big room, but noisy and not in the main part of the hotel
We booked a room here based on the great reviews on Trip Advisor. The staff was very nice and attentive. However, we arrived a little late due to some traffic issues, so ended up with a room away from the main courtyard. It was roomy. Really an apartment. However, it was very noisy, because the only separation from a neighboring unit was a flimsy door with a big space beneath it. Very noisy when the family next door (looked like it was still an apartment) started arguing after we went to bed. They also never made up our room when we were out shopping, though they offered to late in the day. I assume they never got to us before we had to get back for our 2 year old's nap, since we in a different building from the main part of the hotel. Overpriced for what we got. Pool was fun, though I was hoping that we would get a courtyard room, so that I could watch my 8 year old in the pool from our room while the 2 year old was napping. Conveniently located to Hollywood sites. Breakfast was ok, though heavy on the carbs. Some source of protein would have been appreciated.
| 3 | null |
DO NOT LEAVE A CREDIT CARD FOR INCIDENTALS!
They charged my credit card for someone else's bill & it has to go through manager approval to get refunded. I WOULD RECOMMEND STAYING SOMEWHERE ELSE TO AVOID ALL OF THE TROUBLE! There is so much confusion as to who can actually help & then you get put on hold while they try to figure things out. The staff was nice & the waitress in the restaurant was good but it seems to be poorly managed.
| 1 | null |
Stars Junk Pile Inn
This place is the biggest piece of junk I've seen in a long time. Crappy on the outside and the inside. No parking, good luck with your car out on the street. When you call them and ask for a price, they flat out lie to you and then when you get there the price is double for a piece of junk that should be condemned.
Trust me, I'm very open minded to Motels and some of them are very decent for the price and then others are junk and run by greedy liars who could care less about your comfort. Do not stay here. These people are sleeze-bag-greedy-cheats.
| 1 | null |
This must be the poorest customer service and overrated hotel in Los Angeles.
The hotel as much as it is a JW, is simply a Marriott. Just picture any Marriott in the world and that is what you have, nothing special, a little bit of extra space but that is it.
The shower had no pressure but must vary as other people raved about it. Mine was close to zero water!
Definitely NOT A GOOD HOTEL FOR BUSINESS PEOPLE. Forget about shipping anything to the concierge because it is an adventure to recover your package. The concierge was very rude and I have never complaint about customer service, but this hotel definitely deserves it.
When you call for a copy of a receipt or whatever issue, you will be "disconnected". If you ask for help, nobody will. If they do, they will transfer you to an office where nobody can help you or nobody picks up the phone.
the restaurant is average except for the prices, which are high.
I would not recommend anybody to stay at this hotel.
Except for the location if you are going to the convention center, it is not worth the money or the arrogance.
| 2 | null |
Really a Marriott?
We were really disappointed in our stay here. We got shuffled to the older rooms right when we got there and should have said something then. The cable went out not once but twice (my fiance was quite peeved while watching the last two minutes of a basketball game) and the staff sort of shrugged their shoulders.
Our room was located right by the pool and were excited to use it. We then realized the pool was empty and undergoing repairs.
Worse, we had employees come into our room, not once but twice! I have never had that happen and thank God I wasn't alone. Creepy. The first was a maintenance guy checking on a broken lamp (yes, there was a broken lamp but we didn't call about it) and the second time was housekeeping coming in at 8:30 am. So much for sleeping in with ladies walking into the room.
Finally, we used their parking lot at $30/ day. We checked in at 3 pm and left the following day at 11 am. Less than 24 hours there but was still charged 60.
The location is good but that's about it.
| 2 | null |
I wish I could write a better review - but hotel fails where it counts
I took a "risk" staying at this hotel, trying it over the many more familiar name brands just a few hundred yards away. This hotel has the best location around - about midpoint between Rockefeller Plaza and Times Square. The price was a good value "for where it is." But while location is important, a good night's sleep is more important.
The Good:
1. The man at the front desk was EXCELLENT. He took care of me, made me feel like a valued customer and was wonderful with his recommendations and directions which were spot on. Based only on my interaction with him, I would give this hotel the highest marks.
2. The bathroom appears to have been redone recently, and the fixtures sparkled and shined. Nice.
3. Some would rate this is a negative, but you had to hand in your key when you left the hotel and ask for it when you returned. I don't know why, but this made me feel an element of class that rose above the chain hotels with their plastic cards.
The Bad:
1. The room had no air-conditioning. None. It was a hot May day that was muggy as well. There was never relief from the heat, even at night. My only option was to sleep with the windows open. So I had heat and city noise and smells.
2. The bed felt cheap and the sheets felt worn and cheap, too.
3. The room was furnished sparingly, with the most basic of furniture. The blinds were worn and hanging unevenly. Spartan is a great way of describing it. Only the TV was new and nice. Everything else looked old and worn, and even then only the most basic, elemental of furniture.
Overall I considered this a New York adventure and took it in stride. But I could never recommend a hotel like this. I later learned some of the rooms had window units, but not all were installed for the summer yet.
If you are not too picky about furnishings and air conditioning is not a priority, then you may very well like this hotel. Its staff and location cannot be beat. Unfortunately, though, management has not given them much else to work with. Put in a decent bed, permanent AC and you have a boutique hotel that would kick butt. Until then, I cannot recommend it.
| 2 | null |
Nice place to stay
I stayed here in late April. The desk clerks were friendly and helpful. The hotel is small, but the rooms feel new and are clean and comfortable. I'll be back.
| 5 | null |
Best part of LA Live
Great hotel, comfortable beds. I had three rooms booked. Upon arrival I asked to have three double bed rooms - they were able to accommodate us all on the 4th floor. Two rooms side by side, which was appreciated. The two rooms had a very nice little outside area with a coach and two chairs. We could also go back and forth via our "patios". I felt very safe since the doors were solid with good locks. Quiet rooms. Great room service and a very relaxing bar downstairs with coaches and tables - very good for socializing - a living room feel without being in a fishbowl.
Easy to get coffee in the morning and easy to get around LA. Great location for USC events.
| 5 | null |
Excellent Value in NYC
You are not going to get much better in terms of space and cost. True, you are at the bottom of Manhattan Island, but transport is so easy and at such competitive pricing, the cost difference is worth the extra $20 in subway fare and the few minutes in travel time. Breakfasts are great, staff are friendly and very helpful. I don't intend to go back to NYC for a while but if I were, I would stay at the Mulberry again. Canal street is not a pleasant experience; fish market and astonishingly congested.
If you are looking for a great place to eat, cross over to Brooklyn and check out Diner, 85 Broadway; http://dinernyc.com/.
| 5 | null |
The worst hotel accommodations I ever had for a 3 star hotel
This is a lengthy post, so I will sum up everything here: PLEASE DO NOT STAY HERE! My stay at this hotel was beyond disappointing. Let me share..
I paid $310 a night for three nights. The hotel charged me for six nights though despite an email confirmation stating that I was only supposed to stay for three. After speaking to a few hotel staff and then finally two front desk managers, the decision was made - I was not getting a refund despite the evidence. To my complete shock and amazement, I was personally yelled at by Sheena at the front desk who was the one who accepted the charge of the additional three nights. Mistakes happen and it was fine. But she didn't want to discuss it at all, let alone work out a resolution. I've never seen anything like this from a hotel. She interrupted me several times and then started yelling at me. She told me to stop talking because she wouldn't remove the charge anyway. I travel quite a bit for work and stay at hotels often. Believe me, this is not normal behavior even for $50 a night stay, let alone $310.
Let's just say accounting issues weren't the only problems at this hotel. First, they call themselves a luxury hotel. It's truly false advertising because the hotel doesn't fit the definition of a luxury hotel. In order to be one you have to have at least a 4 star rating along with some amenities and services. This hotel is bare bones and rated at 3 stars.
Getting my room serviced was a challenge. Housekeeping did not come to my room at all after 10am. Every time I called for service, I had to wait at least 4 hours for it. On my last day, I left the room at 9am. I came back at 2pm and the room still wasn't cleaned. I called for service and no one came by. Two hours later I called again for housekeeping. They finally cleaned the room at 6:30pm after two different people knocked on my door to see if housekeeping serviced the room. The housekeeper also complained about it and went on and on about internal issues with her manager and colleagues. She even complained about the housekeeping cart and how unmanageable it was. I tried keeping my head down to work and she kept talking. I had to leave the room for an hour because I couldn't take it anymore.
Aside from new towels and made up beds, the room was actually dirtier after she left. The bathroom floors had been muddied up from her shoes and she left the old towels on the floor. Old shampoo bottles were still on the shower floor. She also pushed the desk chair in over my computer charger which got stuck and I had to turn the chair over to work on getting it out. It ruined my cable and I had to buy a new one. Unbelievable.
The toilet in the room was gross and very loud while flushing. I mean, seriously loud. It was almost frightening. It sounded like it was exploding and drowning a cat at the same time. This certainly added to the bizarre feel of the hotel.
The elevators were slow. One was broken, but it doesn't justify a 10 minute wait at 7pm during the week. I stayed on the 10th floor and had to take the stairs several times. I felt bad for the other guests that were older and had to take the stairs also. This was the recurring theme during my visit.
Finally, one good thing! The restaurant food was good, although the choices were limited. Nothing fancy, but good burgers and sandwiches. The servers and waitresses were very accommodating and friendly. This was a bonus, and unexpected given how the front desk and other staff behaved throughout my visit.
As you can tell from the above, my stay was not enjoyable. I would not recommend this hotel to anyone. Stay at the Marriott or Hilton or a hotel that actually has their act together and can manage it decently.
| 1 | null |
Very Good Stay
This appears to be an old property that has been refurbished. I had a missed connection and had to stay overnight by LAX. Hotel has free shuttle to airport and fortunately it is the first stop, as a lot of people got on at this hotle and it was filled up at the next, only to turn others away at the 3rd hotel.
Room was good and I slept well without hearing any noise form outside. Restaurant was also pretty good, better than the usual hotel quality.
| 4 | null |
Got Ice???
Because there was not enough parking in the lot, I had to park up to 3 blocks away and walk to the hotel, and then I received a $125 ticket for parking on the street, and my car was broken into and towed. I was also placed in a room next to the Ice Machine which was loud and obnoxiously filling up and dropping ice all night long, making it a very sleepless 2 night stay. I will not be staying at that facility again in the future.
| 1 | null |
Yuck!
I booked my trip with Amtrack Vacations. Before the trip started I called this hotel to add one more day. They told me to "call back" because they had no room available for that date and hung up with out even saying, "Goodbye." ( I should have know) I called an online site who book a room for the date at this hotel. Funny how they could find a room at this hotel less than 5 minutes later. I wrote them an email and got no response back.
When we checked in the hotel had a musty smell in the halls. It is old and run down. I can live with old but I need a clean hotel and pleasant staff to make my stay. This place doesn't have meet either of those needs. The room is very small. There was mold in the bathroom. I made my kids stand on a towel to shower. The beds were clean so we stayed. The TV only get a few channels. Nothing for children to watch. Some on the TV stations had static.
I needed to make a local call. I could not get through. I called the front desk and was told that, if I read the information of the hotel I would know that I can't make calls. According to the information you can make local calls but for only 1/2 hours worth. I guess she didn't read the hotel information.
The breakfast area had stains on the seats. The food was ok but stay away from the eggs. We did not go back again. (The server in there was nice.)
The day we left I dropped my contact on the floor and got a good look under the sink. I thought I would throw up. I threw out my contact and made my kids leave the room.
My son has autism. He likes to unwind and walk the hallways. I guess this made someone uncomfortable (I can understand this.) Two men confronted my son and gave him a hard time. They only need to tell him to walk outside or talk to me. He is 18 and 110 pounds socking wet. He is no threat to two men. There was no reason to be mean about it.
I called the main office and they gave me points towards another stay at a Best Western, Really? Do yourself a favor, stay anyplace else!
| 1 | null |
Not so Graceful
We stayed here over the Independence Day week. The hotel was covered in scaffolding due to construction works. After a long flight I wanted to relax in the room but this was impossible due to constant drilling. The only break from this was on the 4th July holiday and the Sunday. The room itself is quite shabby. Bed linen not so clean and the top cover was never changed despite it being dirty and us leaving the sign on for it to be changed. The light in our shower was broken the whole time despite us reporting it three times, so we showered in the dark each day. The sink was inside the bedroom which was odd. There was additional noise inside the room every hour or so which was really loud and was probably coming from the sink or the air con. So basically not possible to relax in the room.The plus point was that the hotel was very centrally located right by Times Square. The staff were quite helpful. We paid £1000 for 6 nights. Not great value for money. Oh and the iron let out water on to our clothes and made them look worse than they would if we didn't iron them.
| 2 | null |
Very pleased
From the minute we pulled up in front of the hotel, we had good service. The doorman was very helpful about the parking and unloading, the front desk accommodated our early arrival, and our bedroom and sitting room was perfectly suitable for four sisters although we were only there for one night. The rooms were very attractive with contemporary furnishings, all seemingly brand new. The bathroom was big enough and sparkling clean.
We had a nice view of the gardens surrounding the Natural History Museum. We had an easy walk to the Met through Central Park. And in the evening we walked to Cafe Storico for a wonderful enchanting dinner.
| 5 | null |
Great for Location
This hotel has reasonable rates and is in a great location, walking distance to the White House, which is what I needed when I had a last minute opportunity to take my grandson to the White House Easter Egg Roll. The facade is interesting & historical, the lobby small but nice and the carpeted hallway is soft and soothing to tired feet. The beauty and comfort end there. I do not know about any other rooms, but room 110 is a closet. It is smaller than any room I have ever had in Europe. It was so cramped and tiny that we spent as much time away from the room as we could, preferring to walk on sore feet, or sit in a park. The room was clean enough, and the linens were very clean, but old carpet, cracked sink, chipped tile with crumbling grout, and shoddy repairs make it seem rundown and a little seedy. The wi-fi was unreliable, worked great the first night, terrible the next and just okay the third. Hot water for showers was plentiful no matter what time, and that is important to me. Housekeeping was stingy with the soap, we had only one that we had to switch between the shower and the sink. The breakfast is served in the lobby and unless you beat the European tour groups to the punch, you will be waiting a long time to get a freshly cooked waffle. The waffle irons are great and we enjoyed the hot breakfast option but with limited seating, plastic forks and no knives, eating the waffles was challenging. Coffe was good and they kept it coming. Finally, we saw absolutely NO bugs, no bedbugs, nothing. Our bed and towels were clean and fresh every day. This hotel is well-served by Alex at the front desk. He was unfailingly cheerful, friendly, positive and helpful. I appreciated his commitment to service, even when he was juggling phone calls and multiple customers at the desk. Thank you Alex, you are an excellent employee and I hope they pay you what you are worth
If you are on a tight budget and don't mind a tiny, tiny room, but need a clean bed and hot shower, you could do far worse than District Hotel.
| 3 | null |
Should issue earplugs upon checkin
Nice staff; clean, modest rooms, but the outside noise at all hours of the day and night make it impossible to sleep well. Need to replace all the windows with soundproofing ones typically used at good airport hotels.
| 3 | null |
mom daughter get away
this hotel was amazing. EVERYONE that worked there Loved their job and actually seemed happy about being there. from the moment we drove up to the moment we had to leave we were perfectly taken care of. the staff is very knowledgeable of the area and have lots of recommendations. we were offered a beverage upon arrival and then given a glass of vino and some h20. i can not remember the name of the man that helped us in ( jean ?) he was so warm and personable. lots of great suggestions on his part as far as places to go and places to see. when we left the door man was so much fun to talk to - said he loved his job and was happy to come to work each day. thought my daughter was 12 when in reality she is 26. and he meant it. sincere people with great work ethics. i have stayed many places in chicago - this being my first at the palomar ( it won't be my last ) and this is my favorite so far. great location great value and a more than wonderful staff.
| 5 | null |
Quick stay - great location
We came to New York by boat but stayed a couple days at The Park South Hotel. Nice boutique hotel in the Gramercy Park area. We walked from the hotel to Broadway, Time Square and Central Park. The room was lovely - we had two beds and our window faced out to 28th Street. We were on the 7th floor. There is a restaurant on the property and we dined there the first night. Really enjoyable. We will stay here again next time we come to New York.
| 5 | null |
Another bad use of the term "regency"
Just stayed at the Hyatt Recneny in Houston and them went o Baltimore... well, I suppose if I had to say something positive, it would be that they Hyatt Regency's are consistent, as in "consisterntly poor".
Wow, staying that a corporate rate that is not inexpensive, the only good news us that the staff is great... all were very nice, pleasant and helpful.
However, other than that....
View - I paid a premium for a harbor view and while I could see the harbor, I first had to look at the highway betwee the hotel and harbor + the glass on the windows was very scratched. And my pet peeve... why am I being charged extra for internet service? In 2012 (almost 2013) this is akin to charging for having running water and electric light in a room.
The room - oh, really awful... let me list the ways:
Bed - King size but lumpy; thread count was 300 MAX!
Bathrooms - no bath, just a shower (okay for me but worth mentioning). No towel rack save a puny one on the door. If there is more than one person staying there you will have to hang a towel over the door. One crappy knob on the door to hang something on. Oh, and the wallpaper peeling off in my bathroom. No amenities save a small tube of toothpaste.
Room service - forget it if you come in late - nothing after 11. Next morning.... ordered coffee and one bottle of water and was charged US$19 for the privilege. Really?
I am a Hyatt Gold passport member but usually stay at a Hyatt Grand in Asia... am APPALLED at the poor quality of two Hyatt Regency's I have stayed at this month (Houston and Baltimore)... they would more properly be named "Camp Hyatt".
To the management of Hyatt: you really need to get a handle on this... your properties that are "Regency" are horrible.
| 2 | null |
Not What It Used To Be
I have family in Philly and have been staying at the Sofitel in Philadelphia for at least 9 years. It used to be a great hotel but over the past 2 years it has gone downhill. The bathrooms need to be renovated. The shower in my Junior Suite looked like it hadn't been cleaned in a year. It smelled of mildew and what appeared to be the soap dish was just corroded with scum. Where the shower meets the floor on the outside of the shower was moldy and the floors in general need to be replaced. The wallpaper over the tub was peeling. The sofa in the living room is the same sofa that's been there since I started staying at this hotel in 2003! Sofitel has redone their lobby and bar at least twice since I've staying there probably because they do a lot of business with weddings and the bar. Chez Collette, the hotel restaurant, has been open and closed several times. I've stayed at the Palomar across the street and although the rooms are smaller at least they are updated and appear clean. I love the Sofitel but I probably won't go back unless they give me a deal or renovate the rooms.
| 2 | null |
The Very Best of the Best!
This hotel provides the ultimate of perfection! Every guest is greeted by name from the time they enter to the time which they leave. The rooms are elegantly comfortable, room service is quick and the food is delicious I adore the Hay-Adams!
| 5 | null |
Looks can be decieving.....
It was my wifes birthday so I just had a thought, lets take a weekend trip to San Antonio. I booked our room online,and thought I found a frugal priced room for the location. I was wrong, we pulled into the hotel in it looked as if we where entering a low income housing. The staff, they were okay for the most part. But the feeling my wife and I had both felt entering the hotel wasn't a good one. I had the misconseption that I was getting a nice size King suite. But after entering our room we could have stayed in a low budget motel for way less than half the price. NEXT TIME IT WILL NOT BE THIS AND NEXT TIME WHEN WE SEE A HOTEL ONLINE IT WILL HAVE TO BE A WELL KNOWN HOTEL. WOW I REALLY FEEL LIKE I WAS HOODWINKED....
| 2 | null |
Enjoyed the stay
Undoubtedly a very good location. The hotel is somewhat dated but kept in a good state. Staff is friendly but business minded. The free breakfast for the gold card having checked in with two was for only one, hence it was not used. On word of warning. The self parking is a separate identity some 5 minutes walking away from the hotel. The hotel charghes 22 dollar per night + VAT, the price at the car park building shows 15 dollars inclusief VAT. Evem with the Hilton Gold Card discount I paid 18+ dollars whilst the rack price is 15???
| 4 | null |
Let Down
Paid a lot of money to stay here, and I don't know why?
Location is o.k., Beds are lumpy, rooms are small (expected), Nice lobby, that is after you have lugged your case up the stairs, or paid someone to do it for you! The ice machine on our floor worked, once! Staff not really helpful, long wait at check in and out and any other time you wished to speak to the front desk. Rear access elevator, press button go out have a cup of coffee, next door, nice coffee! And the elevator may have arrived by the time you return.
But the one gripe I really have been saving, If you are thinking of asking the doorman, to get you a cab, don’t, I was foolish enough to think, That’s Nice of him, when he said "use our town car if you’re going to Newark Airport, it's a flat fee of $65" Only to find that has gone up to $85 on arrival at Newark. When I asked the driver, why is it $85? He responded "The Tolls have gone up" I am sure the good people of New York, will advise if this is true, and if it is, that is one hell of a rise! I have e-mailed the hotel regarding this matter, and given them the opportunity to respond, about two weeks ago; it would be polite if they were to reply!
So, would I stay there again, the answer would have to be, No, there are better and cheaper.
| 3 | null |
Location is good but Service is bad!
Of course, it's one block from the TimeSquare and close to Broadway!
The rest of the hotel was baaad! No service or bad service!
We did not have shampoo in bathroom and asked 3 times at service desk! We still didn't get it!
Our window dropped down in mid night and scared the hell out of us! We told the front desk about it and the problem was not addressed what so ever! We slept with the window open for the rest of the stay(3 days). The phone did not work, the hairdryer did not work and the lamp did not work! Told front desk and no one seemed to care!
Also, I found it weird that the bed sheets were labeled "Trumbull Memorial Hospital"!
I have pictures to show you if you are interested in seeing it!
I felt that we were treated like someone they did not like or welcome!
I'd stay elsewhere for sure the next time!
| 1 | null |
Nightmare Experience!
We had stayed at the Crowne Plaza Reliant during the 2012 HLSR BBQ Cook-Off and the hotel was a nightmare! It all started when they charged our credit card 3 weeks before our arrival. We were told that we could check in at 1:00 p.m. When we got there, we were told to come back at 3:00 p.m. When we got there at 3:00 p.m., people were packed in the lobby trying to check in! There were no lines, no signs and no one to guide us to what area we needed to be to check in and, as it turned out, we were standing in the wrong line! Fast forward to 2 hours later and we were still in line and the bar was nice enough to bring out iced beer for us - for $4/bottle! I finally got to the reservation clerk and ended up with only a parking pass that has adhesive on it so I now have to scrape off. We had no place to get cleaned up and no place to change clothes! We had 12 rooms with our group and one couple got a room, the previous night, and offered to let us change our clothes in their room. While we were getting ready, someone else unlocked their room and came in! THEY were given our friend’s room! Out of the twelve rooms that we had rented, 4 of us got rooms and the rest of us had to go to our event and come back to try and get our rooms. When we came back we STILL had to wait another 30 minutes (we were the only customers at the desk) until they found our reservation. We were told to go to building #4 and they neglected to tell us that the elevator was between buildings #1 & #2 and my husband had just had knee surgery! We got to the room and it was supposed to be a king bed and we got 2 full size beds. When I called to ask about it, they argued with me that it WAS a king bed and when I asked about where the elevator was, they told me it was between buildings #3 & #4. The incompetence of the desk staff was over-whelming! The room had stains all over the ceiling; the rooms were all run down and like many other people, we never found the ice machine. It took me 3 calls to the front desk to find out if they served breakfast. We went to the restaurant for breakfast and the server got us coffee and we never saw her again! THEN there was horrible water pressure that turned into NO water for the entire 3 days of our stay! The water situation may not have been the hotel’s fault but they kept lying to us about the situation. We were compt'd one day of our stay but, it truly should have been because of the hell we went through just in the first 12 hours! None of us will ever return to this hotel!
| 1 | null |
Good three star, not four star, star hotel in excellent location.
We booked on Priceline (name your own price for a four-star hotel) for a quick weekend away in Chicago. We wanted to be downtown near everything.
The "four star/four diamond" Hyatt Regency was fine, but it wasn't a four-star hotel in league with other four star hotels in Chicago (the Sofitel, the W, the Palmer House, etc). This was a solid three star business hotel, in an excellent location, but definitely not worth the four star price.
There were good points to be sure: helpful, efficient staff, smoothly managing an overwhelmingly large hotel. The rooms were adequate, though nothing special, and the location, right on the eastern end of Wacker Drive, couldn't be beat for doing a day on foot around the Loop and Magnificent Mile.
Also appreciated: when we checked in early, the woman at the desk said they did have a room open, but cautioned us that it shared a wall with the elevator, and could be a bit noisy, then gave us the option to wait for another room to open. I really appreciated the heads up on the situation and the fact she gave us the option. When we got our room later, it was far from the elevator and very quiet.
However, it was the little things that make a four star hotel a four star hotel that were missing from the Hyatt. When we got in bed at night, we realized that there were no fitted sheets on the bed, just flat sheets tucked under, creating that annoying situation of the sheets coming lose in the middle of the night. The toilet paper in the bathroom was really low quality, the kind you'd find in a public restroom. The shower wasn't fantastic, the water pressure wasn't great. These things don't make a hotel a bad hotel, but these are the little details that separate a four star hotel from the pack.
That's the thing with the Hyatt Regency. There's not anything wrong with it, but there was nothing that made it stand out against three star Marriotts or Doubletrees. It was adequate, but not special or four-star in any way.
Also, the reports of $52 parking are true (we came in from the airport via train though), however, you can't hold it against the Hyatt, as when walking around the Loop area, pretty much every decent hotel had a sign for $52-per-day parking out front. So if you're staying at any hotel in Chicago, be it the Hyatt or the W or the Swissotel, plan to spend $52 a night on parking. Don't blame the hotel, that seems to be a Chicago going rate.
The stay was fine, but in terms of value-for-price, we likely wouldn't stay here again.
| 3 | null |
Central
Nice hotel in a good location in Downtown Philadelphia, close to Walnut Street and the convention centre. The room was very well appointed, with a chaise longue and large bathroom. Didn’t try the restaurant as there are plenty of good ones in the nearby Walnut Street area. There’s also a Starbucks in the hotel across the road. One tip – check your bill carefully at check-out as a number of mistakes were made on ours.
| 4 | null |
Horrible Value!
We were put in this hotel when the conference hotel filled up and couldn't accommodate us. We stayed on one additional night and were shocked to learn that the charge for that night was $486! What did we get for that charge? Not much! Parking was an additional $29/day. Wi-fi was an additional $10/day. Local calls were $1 each. Rooms were comparable to our later stay at Ayres Hotel (at less than 1/3 the price!) in terms of room size and furniture. There was no turn-down service; only one robe in the room; towels were well worn and there was only one towel per person. I had to use the same towel to dry my long hair and my body. The toiletries were "Ritz Carlton" and not special. The shower was very weak and we had to call for service since the tub faucet shot water sideways, causing a wet floor. The carpet was very dirty. The dining room prices were outrageous! Finally, the hotel puts blankets on top of the mattress (under the bottom sheet) which get bunched up during sleep resulting in a lumpy bed. Both my husband and I woke up with sinus reactions leading me to believe that dust mites are a big problem. Frankly, I wouldn't pay $150 a night to stay in this hotel. There are simply too many other, good options in the immediate area.
| 2 | null |
"Little Things" add up poorly
DoubleTree's motto is "Where the little things mean everything." It was the little things that were the problem.
1. Phone didn't work
2. The select comfort airbed was totally deflated and remote was hidden. It wasn't advertised as an air bed and I had no idea what was going on! Maintenance had to come help me figure it out.
3. Ants in the room (ants are definitely 'little things')
4. Dirty carpet. I wouldn't do push ups or sit ups on this carpet.
5. Noisy from the street and from slamming doors. I was on the 4th floor.
6. I overcome noise by leaving the a/c blower on, but the fan didn't have a separate control. I had to leave it on outside air for the fan to stay on- fortunately it was temperate outside.
6. Bathtub drain plug was out indicating plumbing problems.
The staff was attentive and the food was ok, but all these 'little things' start to add up. If my wife or family had been along, it would have made it worse. For San Antonio, I think there are better hotel options.
The DoubleTree chain is hit or miss because some hotels haven't updated. This one needs it.
| 2 | null |
Nice hotel, good location
Just got back from spring break and stayed 5 nights. The staff were pleasant and courteous and helpful when needed. We had a one bedroom which gave us the and the kids space. The kitchen was small but adequate, did not do much cooking as eat out meals except breakfast. Disappointed in that there was not a real size coffee pot, bit only a 2 cup brew pot,otherwise ample kitchen utensils and plates. The location was excellent, able to walk to most things or hop on the nearby subway. Would stay again.
| 4 | null |
Not a 3 star. Not up to Holiday Inn standards
This is by far the worst Holiday Inn I ever stayed in. I am a platinum priority club member which means I stay iOver 100 nights a year at HI properties. Normally you can trust this brand by booking a 3 star hotel but this place is a dump. Not sure if it shouldnt be a one star. It is old, musk smell knocks you out when you walk in. No hot water. I ran a bath and water in tub looked brown and dingy. I just drained it out. Too dirty to even bathe in. Front desk girl was really rude. They say all their rooms are mon smoking now but room she placed us in reaked of smoke. I went down and asked to be in non smoking room and she had no more rooms. I then asked for manager and when i started requesting refund and was going to leave, the manager suddenly found me another room. Not smoke smell but still old dirty and muskey. Thank goodness i only had to stay one night for a flight the next day. Holiday inn should sell this dump to a motel 6. Do not stay here.
| 1 | null |
OK if low budget is top priority
I stayed for three days on a conference trip. Like other reviewers said the staff are friendly but the hotel is motel style and all the materials are old and cheap. The carpets look good but the bathroom floor is old and worn out. Small desk, some sockets a bit unstable with electricity, ie didn't always power and the bathroom was dark and small. Also, no hair conditioner.
On the positive side, the room was clean and so were the bed sheets. There was a small fridge and microwave oven and, most of all, free, fast, stable, and wireless Internet.
Great location on 11th and Trinity, two blocks from Sheraton and next to the airport flyer bus service which will take you to and bring you from the airport for $1.
Not a pampered stay but good value for money. I got the room on Priceline for $70 including breakfast.
| 3 | null |
Best trip ever!
My wife and I went to Chicago for the first time without kids and we wanted to stay somewhere close to downtown so I did some investigation and the Sheraton Towers had the best pricing for the location. It is located right in the heart of Chicago! They gave us an amazing room on the 19th floor and the views were breathtaking at night. It is also in a nicer area so you don't worry about walking around at night, we went to a concert that night and we took the bus back and we only had to walk two blocks! I am going back in September to experience it all again. I would most definitively recommend this hotel! I will not stay anywhere else when going to Chicago!
| 5 | null |
Good Hotel For Business Travel
Hotel was conveniently located across the street from the convention centre and within a few blocks of 16th Street (the Mall) which had many restaurants, bars, and shops. The hotel was clean, service very friendly and helpful from the front desk, housekeeping, shops, and the restaurant staff. While the rooms were in no way luxurious, the bed was comfortable, there was good table and desk space to get work done. The restaurant said they were open at 6am, and they really were (which is many times not the case in hotels) and had good breakfast and lunch options with fast service. The lobby and the lobby bar had lots of seating options and free wifi for a fast meeting or good alternatives to working in your room. Small nit, had a decent business centre but charged for internet access to check into flights and print a boarding pass.
| 4 | null |
The worst hotel I have ever stayed at.
Do not let the pictures deceive you. To put it lightly, this place is a dump. It was has not been updated in maybe 10 years and there is a thick layer of dust covering everything is the establishment. The staff are very unfriendly and unprofessional.
The toilet was dirty when we checked in and the TV did not work. When maintenance was called about the TV, their advice was to "smack it or unplug it" until it works. Over the course of 2 hours of television program, we had to "smack the TV", 10 separate times. The mattresses were the most uncomfortable hotel mattresses that I have ever slept on. Wi-Fi is an additional $7.50 per day. But the cherry on the top was our discovery on the last day of our stay. Cockroaches rummaging through our room as we packed to check out.
This is filthy and not worth your time and money no matter how inexpensive it is. Don't fall for the fake pictures online.
| 1 | null |
Great location, good crowd, relaxed atmosphere
First time in New York, where to stay? The Pod Hotel is a good option. Centrally located to all the world famous sights. Everything is in walking distance and the subway is just around the corner. That makes carrying the shopping bags back to the hotel easier. Good restaurants nearby (The Smith for example), great cupcakes (Buttercup bakery) and even a few bars. The service at the hotel was good, from the bell captain to the reception and even the friendly cleaning crew. Plus the roof top terrace is a nice option. Sadly, no bar up there. Food for thought.
The rooms were a lot smaller than they appeared on the usual hotel booking websites. For two people, the room and the bathroom was quite tiny. But then again, when in New York, spend as much time as possible outdoors. One problem is though, everyone else is doing it as well. Most of the rooms on the floor had shared bathrooms/showers per floor. This meant that the other guests returning from their parties made quite a lot of noise when using the facilities. In addition a lot of the high rise buildings near by have massive air condition vents which run all day and night. This hinders the quality of sleep. But then again, you're not in new york to sleep.
All in all, i can recommend the Pod hotel for anyone visiting New York, centrally located, good staff, clean rooms and good crowd.
| 4 | null |
Awesome Location
Loved the location of the hotel. Walking distance to all the popular attractions in NYC. The full breakfast was delicious, (not continental) full breakfast. The employees has great customer service as well. This hotel has a really nice bar on the third floor, which we loved. We watched the NBA playoff games each night at the bar. But, I wouldn't stay here again, due to the fact, the rooms are outdated, small flat screen T.V. The bathroom was horrible, you couldn't closed the door to the bathroom properly, you have to go in and turn around to close the door, not very functional. The hotel should add a modern touch to the rooms, new bedding, carpet, larger television, and maybe brighter paint on the wall.
| 3 | null |
Nice hotel.....
This past weekend my best friend, her teenage daughter, my teenage daughter and I spent an overnight at the Liberty Hotel to celebrate my daughter's 15th birthday. I have stayed at the Liberty before that is why I thought this would be a great hotel for the girls. I like the jail theme and knew that they would find it interesting. Everyone was extremely friendly upon check in, they were all very accomodating. Our room as nice and comfortable. The one issue we did have with the room was the air conditioning was not working that well throughout the night. The hotel has coffee available to the guests free of charge which is always nice in the morning. The hotel is in close proximity to Beacon Hill which makes for easy walking. Overall, I would recommend this hotel.
| 4 | null |
Figured out the translation of "Kona Kai".....
Believe it must mean "terrible, rundown motel that tries to pass itself off as a resort....and bring some ambien if you want to actually sleep". That phrase (though wordy) sums up this place perfectly.
Not going to spend a lot of time on things like lobby (who cares) or location (it is really in the middle of nowhere - end of a pathetic 'island').
In sum, this place has no business attempting to pass itself off as a resort. In my opinion, it is misleading and false advertising. From other reviews, it sounds like this place was good in it heyday. Sadly, those days are long gone. At best, this is a fancy Motel, like a step above Motel 6. Let's call it Motel 6.20.
If I had to sum up the room in a single word, it would be 'dump'! Old and outdated are the least of its problems. After you drive your car around to the building where your room is allegedly located (yes, think HoJo style here), you enter a semi-enclosed structure. There is no signage or other direction to indicate if you are in the right place. It is simply trial and error to find your assigned roon. After getting on the elevator for the short trip to the second floor, I had to avert my eyes from the filthy carpet in the elevator. Upon entering the room, the stench is the first thing to greet you. After that, it is all downhill. Walk past the tube TV and you encounter a terribly sagging, U-shaped bed, as well as similarly shaped desk chair (and, oh yeah, the chair cushions are stained as a nice bonus).
The beds are abysmal. During the night, I was fully expecting a spring to pop up through the mattress and impale me. Also, you better really like the person you are sleeping with because the laws of gravity, along with the terrible beds at this place, will guarantee that you spend the entire night - like it or not - attached to them. There is simply no escaping the valley of the U mattress.
For the most part, the rooms appear clean, but do not be fooled! For a clean freak like me, it is notable to point out some very major deviations in this regard.
First, the bedspread...yes, you read that correctly - they still use bedspreads. As all of the 20/20 and other investigative interviews have revealed, a hotel bedspread should essentially be burned immediately since they are so nasty. Not at kona koni....instead, there, they take the bedspread and cover the entire bed, pillows included. So....your pillow is tainted with bedspread nastiness from the get go.
After you muster up the courage to remove the bedspread, an equally nasty and worn "velvet blanket" is revealed. As anyone born before 1976 can confirm, these are those nasty velvet things that pill and get gross with each washing. I thought they were banished from the face of the earth, but fear not - you can find a full supply at this Motel. At this property, you have an added bonus - they contain the hairs (head as well as hairs from other body parts) of prior guests. This all sets the stage for a great night's sleep.
Speaking of sleep, good luck. First, the pillows; or, rather, the "pillows". These are nothing more than pillow cases stuffed with a layer or 2 of miscellaneous stuff. I call them "pancake pillows" That is about how thick they are.
Second, no need for an alarm clock if one of your neighbors rises riser earlier than you. When a neighbor showers, it feels like you are in the middle of the pipes where the water is running through. While I did not hear the actual guests talking, I could tell when they showered or washed their hands. The sound is so loud you feel like you're in the middle of a waterfall.
Third, the lovely holes in the towels are really nice. Enough said.
Fourth, if you are handicapped - or get put in a handicapped room - good luck in the bathroom. Apparently, at the Kona Kai, physically challenged people don't have needs for shelves or cabinets or counter space in a bathroom. I had an accessible room. The only place to put my toiletry bag was on the shower chair that is used for disabled people.
Fifth, the heating/AC unit. It is at ankle length and appears to emit only one temperature regardless of its setting.
Sixth, outlets. They are original from 70's or 80's - be prepared to get creative in getting your electronic device to stay plugged in. The outlets are so old that they barely hold any charger. Also, as an added bonus, they are all about ankle high and out of the way. This is a business traveler's nightmare.
Speaking of business travelers, they claim free internet. Well, you get what you pay for. In the common areas, it works well. In the rooms (where you probably need it the most) it is slow and unreliable.
This place advertises a spa. There was a flyer attached to the key jacket that boasted a "neck, shoulder, back, foot and leg massage" for $70, usually $90. This type of massage you can get at major airports for $20 bucks. This is not a real massage or a real spa. In any event, you will need a whole lot more than a half-baked massage after a stay at this Motel (I am even being kind calling it a motel). They should throw in a free week's worth of chiropractic treatments after suffering 1 or more nights at this place.
Service at the bar was good....once the bartender showed up. Warning....her martini doesn't taste like it, but it is quite lethal ;)
Restaurant....service and food delivery were rushed. However, when you wanted a refill on wine you had to set yourself on fire to be noticed by the waitstaff. Food, at best, was mediocre.
Bar and restaurant close at 10 on Friday and Saturday nights....really????!!!
Suffice it to say..this place is so bad that I would sooner stay in my car than stay here for the night. It is really that awful.
| 1 | null |
OVERPRICED, RUN DOWN, AND DISORGANIZED!
Don't book here as I am sure you can find a better hotel in downtown Baltimore. Check in was a mess as we had four women in our group they told us all they had was a room with a king bed. The staff was rude and basically told us this is all they have. We stood our ground and they finally got us a room with two double beds. We had also earlier in the week, prior to our arrival, asked a refrigerator for our room and they said no problem. Well we stayed there four days and everyday we would call requesting the refrigerator and they would say "no problem we will send one right up," but it never arrived!
Our room was in the north tower on the 19th floor. The bathroom was small and dated. When you took a shower (and yes the shower curtain was inside the tub) there would appear water on the carpet outside of the bathroom. You could hear everything going on outside from people screaming and yelling to police in the street on their speakers. This happened almost nightly! Our room was also a sauna. It was so hot and we had to call maintenance up twice to fix the thermostat. The first night they fixed it and even changed the air filter that looked like it had not been changed in months. It was filthy!
They did set up food for our volleyball team to purchase in the morning on the way out,but it was nothing special...dry bagels..cereal...coffee, etc.
The only bright spot of our stay here at this hotel was American Limo service who was available to drive you to the convention center or to local area restaraunts at a very very reasonable price. The vehicles were clean and the drivers courteous and friendly. I would recommend using their service and not walking alone at night.
By the time you paid for the room, tax, and daily parking the price we paid for this hotel was way to high for what we received! Will not stay here again.
| 2 | null |
Not bad, but no 3.5 star hotel
Honestly, after reading reviews on the hotel, we were a little afraid to stay there. We were surprised to find the lobby very clean and the staff very friendly. The room we stayed in seemed clean at first. Then we found a piece of a leaf or something on the floor. Ok, that can happen easily enough. I had to move the mattress to find a plug by the bed for a fan. The electric socket was coming out of the wall and the carpet behind the chair hadn't been swept for quite some time. The vent in the bathroom was filthy as was the light fixture cover. The trim in the bathroom was installed with horrible workmanship and there was some white streak on the back of the door. I'm not sure what it was but I sure as heck wasn't touching it.
However, for all of the little defects, the room wasn't bad. The mattress was very comfortable and with a little updating and deep cleaning, this place would be well worth the money. No, the area the hotel is in isn't great (although when the Continent was at its peak, it would have been), but we felt safe in and outside of the hotel.
| 3 | null |
A Lot better than most of the reviews on here
I was really nervous about staying in this hotel reading a lot of the reviews on this website. Upon initial arrival, the doormen were promt and took my bags, & i could see we were very close to Time Square. Inside the hotel reception was clean, if not a little manic with a huge group checking out (not the hotels fault). My room wasn't available until after 3pm, no issue, so i asked to use the wash facilities in the hotel lobby..... they resembled something you would expect to see in a subway station!!!!! I had booked a delux double, another friend had an ordinary double and another pair of friends were upgraded to a suite with issues on teir room being ready. The delux double, was extremely spacious. The bathroom & room although a bit dated, were very clean, and the bed was comfortable. Make sure you turn the heating off, the room was warm enough without the heating on! My friends ordinary double, was again a little dated, but clean, and perfectly acceptab;le for 4 night stay. The two friends upgraded to a suite, were a little disapointed walking round to their room as they were in the older part of the hotel, however, once inside their room, it was lovely..... and spacious. The location is amazing, its 5 minute walk from Time Square, and only a few blocks from Central Park and across the road from the Carnegie Deli. Very reasonably priced for the location, and in my opinion, not as bad as the reviews.
| 4 | null |
College Visit
For the purpose of being located near the Universities we wanted to visit, the hotel is great. The front desk staff is friendly and courteous. The rooms are clean and modern.
However:
The valet service is lacking in professionalism.
A dinner reservation we had made before our arrival with the concierge could not be located when we needed the information regarding time and location. The restaurant that was then suggested did not match what we had asked for.
The room I was given had a view of roof tops, air vents, air conditioners and satellite dishes.
The breakfast buffet was lacking some basics usually found at buffet, such as oatmeal.
We had asked for connected or adjacent rooms and upon check in the staff was surprised with that request. We were accommodated with rooms in the same corridor after some time.
For a Starwood Hotel where I have a SPG membership and have had some great experiences in other cities. I was disappointed.
| 3 | null |
Nice Hotel for Business
A very nice, very professional hotel in DC. The rooms are on the small side, but very clean and fairly well laid out. The staff is excellent, from check in to the room staff, everyone seemed actually glad that we were there.
Even though it is mostly an "expense" account hotel, the food and drinks are a bit pricey.
They do have a nice sports bar in addition to one in the lobby.
I believe it is Lafayette Square that is a few blocks away, and there are a ton of shops, restaurants and bars along there to chose from, so it is a nice alternative to the hotel.
One minor drawback is the new coffee shop. It closes at 6pm, so if you want a cup, or a soda, your out of luck.
| 4 | null |
Night Away
Great staff. The hotel was awesome. Location was prefect. Elevator a bit slow, but Kylee was very kind and apologetic. She also gave us tips on restaurants. She is a true gem to this hotel.We really enjoyed having this night at a great upbeat hotel in boston.
| 5 | null |
Nice Hotel, but $$$$$$$$$$$$$$$
I liked the place because I was able to walk to camden yards and watch the Orioles. I did think that 175.00 was way to much. This was a $125.oo hotel at best. Then they also charged about 25.00 to park on top of the room. I was also dissapointed that the bar closed at 11pm on a weekend. Did not try the restaraunt.
| 4 | null |
Great location!
We stayed at the Hampton Inn for 4 nights late September.We were very comfortable,however our room was close to the lifts, which we found to be noisy. The staff were very friendly,and obliging.The hotel is in a great location,with many top quality restaurants within walking distance.
Once the renovation is finished the facilities will be even better,however we felt the quality of the breakfast was average,compared to other hotels.
| 4 | null |
Avoid these scammers
This is my second and positively last stay here at this hotel. They cancelled my reservation and then changed the rate on me at check in, and then told me the manager would fix it on Monday. I got absolutely no where with the manger, reservations, or corporate. There are 100's of hotels so spend your $$$ somewhere else because if you have any issues these people will not resolve them. The location is great but customer service it the worst I have ever experienced.
| 1 | null |
Loved the Andaz
I thought the location of the hotel was excellent, directly across from the library in the Bryant Park district. The room was the very large, modern, clean, sleek, and one of the best bathrooms ever. Very unusual and unique for a boutique hotel. I did not have a lot of interaction with the staff but everyone seemed pleasant and helpful. I never got the feeling that the staff was trying to be anything other than service oriented. I will say there wasn't anyone to help open the door, but after walking from Penn Station with luggage I managed fine on my own. If the location sounds appealing, I would highly recommend the Andaz.
| 5 | null |
Great views of the city, but that's about it...
I really wanted to be blown away by the Mark Hopkins but sadly was only impressed by the fantastic views. The hotel facade, the lobby, and The Top of the Mark (restaurant) were all great but sadly not enough to make for a great hotel stay. I love older hotels and the Mark Hopkins InterContinental seemed to have a ton of charm especially when you see it from the outside. You then get into the lavish and luxurious main lobby and expect more from there but that's pretty much where it ends. This is an InterContinental and that's exactly what you can expect.
We booked a king bed view Club InterContinental room which was an upgrade because of the size and the view of the city . The room was average size, about 350 square feet, was clean, and had very bland brown / taupe / black furnishings. The bed was very comfortable and the Frette sheets were a nice touch. The weather was nice and warm so we had the air conditioning on in our room but although we had the thermostat set to 60 degrees Fahrenheit (16 C) it was always about 70 degrees or higher and seemed too warm. NOTE: We were on the 12th floor and had a fantastic north facing view.
Be forewarned that the elevators are very small (they only hold about 6 - 8 people max, and if you or another guest has suitcases then prepare to wait for the next one). If it's peak hours for the Top of the Mark then be prepared to wait as long as 10 minutes for a free elevator (to be fair, this happened only twice, the rest of the time it was fine). It's not a huge deal but it was annoying.
The Top of the Mark is expensive, and yes, it's a tourist trap, however, it is well worth it to go there for a drink ($14) because the views overlooking the city are truly spectacular. You can clearly see both bridges, Alcatraz, Yuerba Buena Island etc.
The staff were courteous and helpful and were able to answer any questions we had.
The location is great, Nob Hill is a very nice, very safe neighborhood perched atop the city. The streets around it are very steep so be prepared for that as well. It's a 10 minute walk downhill on Powell (or cable car ride!) to all the best shopping in SFO. There is also a cable car on California St. right in front of the hotel that will take you to the The Emabarcadero district on the water (Ferry Terminal).
Overall I really wanted this hotel to be more than it was, more than an InterContinental, and to rate it higher, but I can't give it an above average because it really is just an average, rather expensive hotel with really wonderful views of the city.
| 3 | null |
Great Location
The Park Central hotel was the perfect location for us. It was just 2 blocks from Central Park, and very close to Time Square and Rockefeller Center. We were able to walk everywhere we wanted to go.
The hotel was clean and adequate for our needs.
| 4 | null |
very clean rooms, friendly staff, and great location!
The staff really grew on me! Every morning the women working in the kitchen for breakfast would say goodmorning or make small talk with me, my husband, and my 18 month-old. We also really liked the valet manager Andrew. My son enjoyed running out to play a brief game of "peek-a-boo" with him every morning and he even started calling my son "little blueberry" since he was always covered in blueberries after breakfast. I just thought that was so sweet and made mornings really fun! Also, (I think he was the) General Manager was also really nice and we had a few good conversations in passing and he even gave my son a little souvenir. I loved the rooms and I was able to make some great home-cooked meals! I also loved being able to walk or catch the Charm City Circulator (free bus) all over! There was one night where my Aunt coudln't sleep because the neighbors were noisy but I woudln't blame the Hotel for that, especially since she never told anyone. All around, my stay was excellent!
| 5 | null |
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