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Hidden gem just steps from Times Square
My wife, daughter and I just spent a long weekend at the Casablanca. I had read the reviews on TripAdvisor, so my expectations were pretty high. We were not disappointed! The hotel had a European feel, but our suite was very comfortable. Also, I was amazed that we heard no street noise even though we were just steps from Times Square. The complimentary breakfast was great with fresh fruits and yogurt for the more health-conscious and some outstanding pastries for me! We also enjoyed the wine and cheese in the evening. All in all, I would highly recommend this hotel and will likely return for my next trip where I want to have easy access to Times Square and the subway.
| 5 | null |
You will not get enough towels and/or wash clothes!
So here's the thing..... One would expect wash clothes and towels to be a basic item you would receive with your room. Not here. Every night of our stay we have called for towels to accommodate..... So far tonight.......we have waited over two hours.........still waiting with a promise of towels/wash clothes to come......... Maybe by shower time tomorrow we may have them!!!!!!! BYOT!!!!!!!
| 3 | null |
Just Bad
Where do I start, had to park other side of hotel not enough spaces.The Ice machine is on the second floor.Bed was sooo uncomfortable.Pool was crowded with kids every night, try to find a different hotel, I will next time in San Antonio.
| 2 | null |
Don't stay here if you expect to sleep.
Not only is this property on a busy, noisy street, it is across the street from a very busy rail track. Starting at 2:30 a.m., there is a freight train every 45 minutes and the train whistle is blown loudly and clearly the entire stretch. The room was nice but the experience was not. I would never stay here again simply because you can't get any sleep.
| 2 | null |
Great Value!
My husband and I were staying for just one night on a trip down to San Diego and booked the Bay Club through Hotwire. Recieved a great deal on this hotel and read many of the great reviews. The breakfast was outstanding as I had previously read from others & the marina and bay views really nice. The staff at the front desk could not have been anything but nice and helpful. Though our room which was at the very end on the first floor was something to be desired. We overlooked out to a parking area and side walkway to the marina side. Could see a little of the bay. Room had paint peeling in certain areas, covered light fixture shade torn and old expired San Diego magazines. King bed was comfortable, but the pillows were not. Now maybe we recieved that room because of the deal we recieved on Hotwire and that we were staying for just one night. Seems that this hotel is older than the other three hotels on Shelter Island and might just need a little renovation. Love the location and Shelter Island!
| 3 | null |
Ridiculous Management
We recently stayed at this hotel with our sports team. The hotel management acted like they had never had a sports group stay there before. They seemed like they were not aware there would be 100 8-12 year old kids at the hotel. They had hired 3 security guards that were searching peoples ice chests, taking away their pizza by the pool, and just outright harrasing our families. In 1 word it was RIDICULOUS. I would never reccomend this hotel to anyone let alone a sports team or group activity. This is probably a very nice hotel for the business traveler who goes to bed at 9:00 pm. But I will NEVER spend another dime at any Hilton hotel because of the poor treatment my friends and I received.
| 1 | null |
OK for the price...
The location of this hotel is excellent. We were able to walk to just about everything and if we didn't walk, it was a very fast & cheap cab ride. The hotel is clean and the staff is friendly & helpful. We arrived before 3pm but check-in was quick and our room was ready. Our main issue with this hotel was the size of the rooms. We were a group of 4 and we reserved a room with 2 double beds (we always do 4 in a room when we travel.) When we opend the door to our room we knew there was going to be a problem. It was so so small. There was no way 4 women were going to be able to share this room while trying to get ready etc. The beds were about 2 feet away from each other, there was almost no room to walk in front of the beds without bumping into the TV stand/dresser and the bathroom was tiny as well. I know that the reviews before me said the rooms were small but we thought - how long are we going to be in the room anyway? It didn't matter if you were only in the room for 5 min. They were SMALL. Having said that, the staff was very helpful when we requested a larger room. They let us look at a few rooms before we found one that suited our needs. We had to pay a small fee for the upgrade but that was OK by us, as long as we had room to move & weren't bumping into each other all weekend.
The roof top is amazing. The bar was closed for renovations but you could bring your own drinks up there. The view at night was beautiful.
If you are traveling alone or with just one other person, I would suggest the Inn for the value and location, but if you are traveling with a group of friends I would say spend a little more at a different hotel on the Mile for a larger, more comfortable room.
| 3 | null |
Do not stay there!!!!
This hotel is the worst hotel I have ever stayed in! (Once we had no choice but to stay in ahotel with a sing "1 hour rooms available" and it was much cleaner) I stayed there once, but I made a mistake by staying there again. First, front desk is just awful people who couldn't care less, room are just trashed, awful smell, pretty much everything is broken from the lamps to the faucets, even walls was absolutely disgusting to touch. You can find a better deal for the same price and same location but much better. Even if you have to spend $50 per night and share bathroom - do it!!!
| 1 | null |
Cleaning staff steal my stuff
when I got home I realized that one of my moisturizers was half gone. That bottle costs me $60. Half of them means $30. I will never stay there again even the room is ok. Their cleaning staff is a thief.
| 1 | null |
Amazing Stay at the Admiral Fell Inn!
Last year, I was lucky enough to participate in a group dinner that was held at the hotel. The minute I walked into the lobby, the ambience of American history was everywhere! I made a promise to myself that I would stay at this hotel for the Fells Point Privateer Festival in 2012. Well, that promise was fulfilled, and as a guest this year, the hotel exceeded all of my expectations! The hotel is definitely a historic landmark in itself, but the rooms also have the cutting edge modern convenience, from flat scrreen TV to in-room Internet service! The location is fantastic---everything is in walking distance to this hotel, including the water taxi. We did not have time to take part in the hotel Ghost Tour, but it sounded great/
From the moment we checked in, we received world class service. Hakeem Kazeem was a tremendous help throughout our stay at the Admiral Inn. You can really trust his advice! He made helpful suggestions, from the selection of our room, to our breakfast Sunday morning, to provided accurate directions to the National Aquarium. When we return to the hotel (and we definitely will next year), we will be sure to seek out Hakeem again. Thank you!
| 5 | null |
Don't bring your cat
Ain't no room to swing a cat here! Barely enough room to swing a mouse!
But, Location, Location, Location.
A short walk to Central Park. Short Walk to Columbus Circuit and the subway, lots of restaurants not far away. 10 Blocks to Times Square (for the hop on hop off start point).
It's probably New Yorkers but 80% of staff were snobby, porters/bellboys more than reception (get over yourselves boys you move bags for a living).
Did I mention the rooms are small? Another reviewer said its like a cruise ship, Im sorry they were smaller than a cruise ship! I could literally rest my head on the wall in front of me while sitting on the toilet and I'm 5ft 4. My partner had to sit sideways.
Best hint I can give you is (put your stuff under the bed, heaps of room but just remember to get it all out.
Look, it was clean, modern, great location, reasonably priced just dont go in expecting you can meet your partner walking around, someone has to back up into the bathroom or get on the bed.
Oh and don't order a spirit (scotch and coke etc) from the bar unless your happy to pay over $10 each.
| 3 | null |
Great stay for our family quick trip~
We had reservations far in advance, but needed to add a night last minute to our say and Dallas was wonderful to get us checked in, ensure that our rooms were adjoining and was so friendly getting my family of 5 checked in a bit late in the evening when we were tired and ready to relax. Rooms were spacious, well kept and new flat screen TVs were enjoyed by my kids. The location on the Rivewalk is a great proximity to good food options and The Alamo. When we vacation again in this area, I'm sure we will stay here again.
| 5 | null |
Good value - location just okay
We enjoyed our stay here. Things we liked were the updated and comfortable rooms (incl. flat screens), the friendly and helpful staff, the quietness at night, the fact that there was an elevator (albeit a slow one), the tasty breakfast with lots of choices, and the left luggage service.
Things we didn't like was that it was rather far from subway stops (10+ min walk) although there are a couple buses nearby (including the $1 distributor bus). Get a bus map if you're going to stay here as they are a more convenient and often quicker than walking to the subway. This hotel is fairly far from the White House and the Smithsonians so don't plan to walk, take the bus/subway.
The other thing we were frustrated with was the breakfast space. The room is not big enough to handle the peak breakfast rush if the hotel is fairly full. If you go down between 8:00-9:00, be prepared not to have anywhere to sit to eat. They seem to struggle to keep food stocked at this time too.
If we go back, I would probably look for a hotel more in the lower downtown as we spent most of our time there.
| 4 | null |
Exceeded our expecatations!
The Embassy Suites in Downtown Austin was awesome. I was there on business for a conference being held at the Hilton. My husband tagged along so we could go sightseeing on the last day. Instead of going with the Hilton, we decided to stay at the Embassy Suites instead and am glad we did. From check in to check out, everyone made us feel welcome and appreciated. We were in the embassador suite (a great choice). You get key card access, free snacks in the afternoon (I saw brownies, lemon bars, and fruit), and free wi-fi. That's not including the free breakfast buffet (which is delicious, by the way). Make sure you head to breakfast early because the lines do get long and tables get full. There is also the manager's reception in the evenings with free drinks and snacks. The margaritas were outstanding. One night they offered nachos, beer, wine, sangria, margaritas and other liquor items. The best amenity is the shuttle they offer that will take you anywhere within a two mile radius. I was taken to my conference every morning and picked up every evening without any problems. Three shuttle drivers really stand out. The first one picked my husband and I up at 10:30 pm from the amtrak station. He was friendly, knowledgeable, and made us feel welcome. Considering that our train was delayed three hours and we didn't get into town until that late, having a friendly driver made us feel better. The second shuttle driver took us to to the grocery store, and picked us up. Very friendly gentleman who conversed with us the whole trip. The last driver, Chris (I saw his nametag) was amazing. He drove me to a couple of my conference sessions and always had a smile and kind words to say. The female bartender was very nice (I didn't see her nametag), and so was the gentleman who cooked the omelets and pancakes at the buffet. The hotel was in a good location, and was quiet considering the ROT rally is going on this weekend. The room was exceptionally clean and HUGE! Two rooms with 2 flat screen televisions, microwave, mini fridge, sectional sofa with chaise, dining table, and huge desk. We're coming back to Austin in a few months and will definitely stay at this hotel again!
| 5 | null |
A great property all around
Great location - easy to get to via subway, and short walk to great shopping. Restaurant (had breakfasts and dinners there) was pretty good. Room was clean and spacious. Lobby was nicely done, with a convenient Starbucks-esque coffee kiosk. The gym was a bit small, but since I went at off-peak hours, it wasn't a problem - the equipment was good though. Internet service was stable and reasonable bandwidth. Wouldn't hesitate to stay there again when next in Chicago.
| 4 | null |
Prostitutes in the Lobby Bar
Very hip, SFO night club that was masquerading as a hotel. The halls were all dark and drapery filled with uplighting...a dugeony sort of vibe. Very cool and hip if you are into that sort of thing...but as a business traveler it got old after about the 3rd night of a long week. I received a very nice corner suite room that had a seperate changing area and makeup desk/mirror. The bathroom was in a horrible state of repair. The bathtub had peeling laminant on the floor, the sink faucet dripped, the water pressure was low, etc.
The most disturbing part for me was the fact that the walls were paper thin and I could hear EVERYTHING that happened in the room next to me as though there was a microphone in the room. What's worse is that the guests beside me decided to have a party one night until almost 4am. I called the front desk to complain about 2:30am...they finally showed up about 40 minutes later to ask the guests to knock it off. I got no sleep...and the hotel (when I complained the next day) seemed to careless. They threw out the traditional "I'm very sorry", but offered to do nothing about it nor have anyone of authority reach out to me, etc.
A very disappointing experience to say the least. Next time I'm in town for this huge conference, I'll take my business elsewhere.
| 2 | null |
Not coming back!
I love the Westin a Copley Square. Not the one at the Waterfront. Will never stay here again. It is in the middle of nowhere. There are no choices of restaurants and walking to one is a trek. The clock radios in the room are impossible to set. The remote control on the TV is difficult to operate (you have to practically stand next to the TV screen to change channels, and just as I was trying to go on line to write this review, the internet service went down. Since I'm here on business, I had no desire to spend my time battling with the technology in the room. I wouldn't be any happier if I were here on vacation.
| 2 | null |
Basic
So if this hotel was located any where besides Times Square, I would rate it lower. Loved the location. The price for the location is fitting for the condition of the rooms. The rooms are old and not updated in any way. The mattress was old, the linens not good. The bathroom was tiny. BUT you are right in Times Square! The shower was an adventure...warm, hot, COLD!, Warm, hot, COLD! You get the drift. Never spent much time in the room, so not a huge disappointment. The rates were reasonable and the location is amazing, so just understand that a bargain in Times Square is probably not going to get you a great room.
| 3 | null |
Friendly staff but all else was horrible!!!
Like the title says, the only good thing about this hotel is the staff. That's the only reason they didn't get the "terrible" rating from me. The entire place smelled musty and kinda makes you a bit sick to your stomach. No A/C so forget it if there is a slim chance Seattle has a warm evening. They give you a fan but there are no screens on the windows, so bugs get in the room. The $100 price tag for a simple sleeper room definitively not worth it. Spend the extra 30-50 bucks to stay somewhere nicer.
The one complaint about the staff I do have is they didn't warn me about the horrible food provided by room service. NO JOKE..The worst food I've ever had! Never again will I stay here.
| 2 | null |
Beautiful, historic hotel with wonderful service.
My husband and I wanted a night away, so we spent a night in this hotel. The staff is very friendly and went out of their way to treat us as valued guests- from the front desk to the valet staff to the bell-hops. The room was beautiful, clean, and had an extremely soft and comfortable bed. The view from our window was a perfect picture of downtown Dallas. I recommend this hotel to anyone traveling or to people who just want to have a night away from home, like us. Great location, too!
| 5 | null |
Needs to be torn down
I'm a business traveler and I purposely set my expectations low so that I can be pleasantly surprised by the very least of conveniences. For that reason, I was pleased to have a minifridge, full ironing board, iron, and wall mounted hair dryer in the room. As for the room itself, the carpet had patches missing, I killed 5 spiders in the room (one lurking on the other side of my bathmat when I picked it up off the tub) - sent me squealing like a schoolgirl before my first morning's shower. haha. But I wrote an email to the chain telling them this location is not befitting their name and they really need to tear it down and start over. Took me a few days to get used to the dreariness and dumpiness of the place. Don't stay here.
| 1 | null |
Couldn't have had a nicer time!!
I had visited the L'Enfant Plaza @ 20 yrs. ago and was nervous that things would have changed... It did but only for the better! The staff couldn't have been more helpful, gracious and kind. Clean, comfortable and quiet. Well worth a visit!!
| 5 | null |
Good Stay, Great Value
This place was rated very highly here but the cost was so low, so I was a bit weary. Here are the pros: Great hot breakfast, friendly staff, nice rooms, convenient distance to Six Flags, Sea World, and Riverwalk. Cons: stained, dirty carpet (in our room and out in the hallway), sluggish wi-fi.
| 4 | null |
Great Hotel and Location
We recently stayed at this hotel and the experience was wonderful. I was with my Mother and Aunt and they put us in a double room, which was perfect. The front desk was great about accommodating our needs ! We had breakfast at the hotel Monday morning, great service and very enjoyable breakfast. The rooms are decorated nicely and very clean. Great location depending on your reason to visit NYC. Highly recommend and look forward to our next stay.
| 5 | null |
Location is the only plus
The big positive of this hotel is the location, which serves as a perfect base from which to see all the things a photo-happy tourist wants to see when they come to New York. It is within walking distance of Central Park, Broadway, Times Square, Empire State Building, 5th Avenue... Certainly not the best of New York, but tourists will be tourists. It is also close to most subway lines for getting away from Midtown.
The bathroom was clean and the shower had reasonable pressure.
As for negatives, this hotel has a lot. The rooms and hallways look like they haven't been changed (or in some cases cleaned) since 1920 and I don't mean that in a 'has an authentic classic feel way' way. Keeping with the 1920s feel, there is no free internet and if you do pay for the 'high speed' internet, don't expect to get much done. There is also no room service or bar or restaurant in the evenings.
The worst feature is definitely that the walls are wafer thin, so you can hear everything going in the next room. If your neighbors decide to stay up watching TV or entertaining each other, it will sound like you are in the room with them.
| 2 | null |
Nice hotel but noisy
First the good points. The staff were very helpful at check in. They even provided me with some free toiletries that I had forgotten to pack. The room was good, the wifi worked well. But for me, the big problem was the noise. Imagine stilletto heels on marble at the rate of a woodpecker going all night ... As I was deperately trying to recover from jetlag I called reception to complain and was told that this is normal. Its a side effect of the earthquake protection that the hotel is equipped with. When I stayed at the Grand Hyatt in Taipei I dont remember the same noises. Maybe I was just unlucky with my room.
| 2 | null |
The worst stay ever
Please do not stay at this hotel... I stayed 2 nights this week. Room is so dirty you can't leave your socks, wires hanging from the ceiling, pigeon pooing on window (window never cleaned), staff obnoxious (really unpolite), breakfast included but so disgusting you don't want to it, wifi free but inaccessible because too weak...
Not 1 thing I would recommend this hotel for... Whatever price it is, believe me it is not worth it
ah, forgot to add, the linen were disgusting too
| 1 | null |
Awfully NOISY restaurant on the fifth floor. If you want peace and quiet avoid the fifth floor!
Family of four with two teen boys visting SF for one week. Our original room was on the 8th floor but we requested a lower floor because that is what we prefer (don't want to get into the why, but we have our reasons). Anyway, they gave us a room on the fifth floor. We knew about the restaurant but didn't know that it's located very near the hotel rooms and that their lounge area is an open area as soon as you get out of the elevator. The noise level is so loud after hours like 10:00, 11:00 even 12:00 p.m. It would have been nice to warn us that it gets noisy at night, but they didn't. We would have changed our room but our schedule was so full, leaving in the morning and coming back by 9 or 10 p.m. - dead tired, mind you. The thought of fitting into our schedule packing everything up and moving was not doable. We complained two times and they did send someone to check it out and then the crowd would quiet. But it's happening again! How many times do you have to complain? As I write this it's 11:31 p.m. and we have a 5:00 a.m. wake-up call - again a loud crowd!... I'm tired of complaining! Whoever thought of putting a restaurant and an open lounge area on the same floor as hotel rooms? It's been a horrible sleeping/relaxing experience!
| 2 | null |
Will never stay there again
I do not like writing this review but I feel that Wyndham and any potential visitors should beware. I have not been happy with this hotel since last year(same time). The reason we stayed at the hotel was because the Navy Seabee Ball was being held there and my husband and I wanted to have a relaxing evening(he had just returned from two tours in Afghanistan). Last year the room was musty smelling and the bathroom was ok. The problem was that I left my phone in the room when we checked out and when I called(from the car) to ask about the phone I was told that they would talk to their housekeeping staff and get back to me. They DID NOT get back to me. Long story short I had to call at least three more times and the hotel staff appeared to be not concerned about the fact that within in an hour of checking out my phone was missing. No "I am sorry", NO NOTHING>
This year unfortunately the ball was held again at the hotel. I tried to not let last year's event get me down. My husband checked in with our two children(8 and 9yr. old). My husband went to the bathroom to start a bath for my daughter and a pair of underwear was shoved between door and wall! YES!! a pair of underwear! We had just checked in at 3pm. I was repulsed and immediately walked down the hall to a maid that was cleaning a room and she seemed bothered at first that I was asking her to come to my room but when she found out the reason why she did come to the room and remove the underwear. I have never been more grossed out or disturbed. We couldn't leave the hotel because we had to be at the event by 5pm. I couldn't sleep all night thinking about what else they failed to clean in the room. We checked out the following morning at 9am. When I told the front desk he just looked at me. I am sure he did not know how to respond. He said they would talk to housekeeping. Based on what happened last year I am sure nothing will be done. Next year there is NO WAY I am staying at this hotel...EVER. I do want to say that the valet personnel were helpful when we arrived but that was it.
| 1 | null |
Average Hotel Convenient to DEN
Had a change of plans (due to weather) which forced a stay near the airport. Free shuttle and average breakfast. Not really near anything except for a Denny's and a McDonalds. Room was clean and better than average. Relatively quiet even though the place was really pretty busy. Would likely stay here again in I needed to be near DEN.
| 3 | null |
Hotel Monaco Denver
Generally Kimpton’s are very nice hotels. Sadly, I’ve just had a bad run of luck with service.
Checking in the valets and front desk staff were great.
The room was the typical Kimpton room which is anything but typical compared to your normal hotel room. Kimpton’s standard is usually a very modern, almost quirky room that manages to be weird but inviting. The Monaco Denver accomplishes this with animal print blankets, and out of the ordinary furniture and furnishings. Despite looking like a room from an MTV reality show, they do a great job at providing a very comfortable experience at the Monaco. I like their comfy beds, and spacious bathroom.
They offer comp’d internet when you sign up for their InTouch rewards program, as well as $10 to “raid the minibar,” which basically gives you a free water or snack in an attempt to get you to buy more.
Panzano restaurant came rated very highly by family in the Denver area. I tried them for breakfast and was very impressed with the food offerings. Not your typical hotel breakfast, but instead a truly first class offering.
Only issue I encountered was a dirty iron. It’s shame, because I know better to check it, but this morning I was in a rush to get to work. I phoned the hotel operator to rush up a new iron, they did, very quickly, but never really inquired as to why the original was bad. I guess I expected them to take the extra steps in making the situation better. I did tweet out the photo, and almost a month later they responded, but by that point there was nothing they could really do. It’s ok, only an $80 shirt, not the end of the world.
| 4 | null |
Week long business trip: nice location plenty to do after hours
Stayed here in early December 2012 for a week business trip. Standard Hilton; good service and very helpful staff. Bar is a little small and it can get crowded at times. Walking distance to multiple dining choices and a nice park/lake behind the hotel makes for a nice end of day walk outside. Only complaint: not enough parking!!
| 4 | null |
Location Location Location
Just back from a 4 night stay at the Belvedere and would struggle to find fault. i read the reviews before I went and was a little worried by comments about the heating, showers and noise but the reality was far removed from these.
We stayed on the sixth floor at the front just in front of the lift and can honestly say we were not disturbed at all. Yes, there was some noise from the street, but this is central New York - what would you expect?
There was no problem with the heating and unless you are some kind of dummy the shower is simple to use.
Bed was one of the most comfortable I have ever slept in, staff were very friendly and helpful but the best thing about this hotel is the location. Turn left and five minutes you're in Time Square, turn right and two minutes to Hells Kitchen.
I would recommend this hotel to anyone.
| 4 | null |
Great location
I was here for a conference over the course of four days. My husband joined me for part of the trip and we got to see a couple of games at Camden and explore Baltimore a bit. Overall, we had a good experience at this hotel, and would stay again.
The good:
1. The location is amazing - especially if you are a baseball fan. The hotel is about 100 feet from Camden yards, the Geppi museum, Camden yards hall of fame museum and about three blocks from the birthplace of Babe Ruth. The hotel is about a half mile to mile walk North to Mt. Vernon where you can see the Peabody library, Friedberg Hall and the Walters Museum. If you walk about half a mile to a mile East, you are right in the middle of Little Italy with lots of great dining (Capriccio...amazing)
2. The service was consistent and friendly. The front desk staff, valets, housekeeping, bellman, bartenders and restaurant staff were consistently nice.
WARNING: The Diamond Tap gets swamped before and after Orioles games. We are baseball fans and were ready for this, but if you are not "into" dealing with obnoxious seamheads, then this will annoy you. We went to the games on Friday and Saturday nights, and actually had more success with post-game dining at the Hotel Lobby bar. The staff really does do their best to accommodate people during this busy time.
3. From a conference perspective, it was fine. The signage was appropriate without being obnoxious and if I had questions people were helpful in pointing me in the right direction. The rooms were kind of chilly, but the conference was during a heat wave when it was 105 degrees in Baltimore, so they were probably overcompensating a bit.
4. The food in the "Lobby Bar" was a nice surprise! My husband had a flatbread pizza and I had a charcuterie/cheese plate with fresh fruit. These were tremendous values, especially for hotel dining. The bartenders were great.
The "o.k."
1. The room was fine. The bath products were fine (my husband used them.)There was no minibar, but they did have a decent late night room service menu. I mean, overall the room was totally serviceable and fine, but nothing really stood out.
The "I don't know"
We didn't use the hotel Wi-Fi, business center, fitness center, parking and I have no idea if there is a pool or spa.
Overall, we would stay here again simply because the location is so ideally suited to Orioles games and exploring Baltimore - either on foot or cable car.
| 3 | null |
Can't Put Into Words How Great This Place Is....
My husband surprised me for our anniversary this past weekend by taking me to Hotel ZaZa in Houston. He kept telling me that the hotel was a surprise. I couldn't imagine a hotel being any better than the many thousands of hotels we've already stayed in. I was a flight attendant for over 8 years and felt that if you stayed in one, you stayed in them all. Boy was I surprised. From the moment we pulled up to the hotel, I could tell things we were different. Once we stepped into the lobby, I noticed how upscale the atmosphere was. Surprisingly though, the staff and service was very warm. When I walked into our room, "That's Entertainment" concept suite, my mouth dropped. Our room was gorgeous and I loved the theme. The Monarch restaurant was outstanding. The chef came out and spoke to me because I requested to alter a dish. He wanted to talk to me on how he could make my dish taste great with some other ideas on my request. My husband and I were supposed to go out to a club later that night, but we had such a good time at the restaurant, we stayed there all night and partied. We were treated like royalty our entire stay, all the way to the last moment of our stay when a staff member opened my car door for me and gave me a bottle of water. This hotel surpassed all other 4 star hotels I've ever stayed in. We will come back for every anniversary for the rest of our lives. Can't wait 'till next year!
| 5 | null |
Clean and modern
I stayed at this hotel for a work conference in November 2012. It was clean and nice, but in a location that doesn't really have a lot going on around it. I was shocked to walk around at night and not see hardly a single car or person. So it was perfect for work, not perfect if you're visiting El Paso as a tourist.
| 4 | null |
Know what you are in for
Yes this hotel is close to the airport and certainly cheap. And there is the free shuttle to the airport. So for early morning flights it is better than fighting the LA traffic.
But as single women travelling this is not in a good location and all the rooms are open access with no security. They offer 1/2 day rates. The staff was very friendly but we could not get rooms near each other, nor could we get rooms on the first floor and we had lots of luggage that we had to haul up the stairs. Our rooms were at the back of the hotel and looked out to a housing complex. They smelled terrible and were not very nice - but it is a Travelodge and you get what you get. There are no options for eating other than Denny's. We actually ended up staying in a room together because of the security concern.
| 2 | null |
Great Hotel!
Enjoyed our stay at this property very much. It's convenient and very nice inside. Updated. Alarm works easily. Plenty of TV selections. One of the better hotels that i've stayed at in Boston. Walls seem a little thin but not so significant that I wouldn't go back. Actually, the next time I'm in Boston it will be in my top 3 hotels to stay.
| 4 | null |
Not good with Kids
We stayed 4th of July week. No hot water on first night. Housekeeping needs improvement. Would pick up the dirty towels; however, would not leave any clean ones. Had to call each of the 5 days for fresh towels. The sleep memory on bed did not work. No kid friendly tv channels, and the remote did not work. Second night the toliet broke, had to call someone to repair. The airconditioner leaked from the ceiling and had wet carpet. No free parking. Must pay $25.00 a night to valet park. The refrigerator would make noises and keep you up at night. The pictures of the room look much better online than they really are. The lobby looks nice and better than the rooms. The resturant was high price for the food that they serve. Family of three cost $100.00 for dinner and the food was not up to that price.
| 1 | null |
Good Stay, Good Location, Great Price
I stayed at the Club Quarters for work. As a former NYer, I would never choose to stay so far downtown as it's very crowded with tourists, and empty at night. But the hotel was fine--clean, big enough, and close to subways. Plus the price was great. The staff wasn't incredibly attentive (check in, out, and bag check took awhile) and the "king bed" was two twins pushed together, but amenities, such as free bottled water and coffee/tea all day, was a nice touch. Plus, the 20th floor lounge allows you to view the WTC pools without waiting in line.
| 3 | null |
Nice hotel but fees add up
Stayed only one night for a wedding, so didn't really get a chance to see what was around the area. There did look to be some restaurants within walking distance though. Staff was friendly and the room was nice and clean. Lobby was very well done. The bed was comfortable, but the pillows were the understuffed type that leaves your head with zero support. AAA rate was $169. I didn't shop around, but I would consider that reasonable. Unfortunately, it's $10/day for wi-fi, and $40 or so for valet parking (the only other parking was off site, and I'm not sure where it was). Good overall, but take the extra fees into account when shopping around.
| 3 | null |
Convenient to UCLA
I chose this hotel for its proximity to UCLA where I was doing some research. You can't beat it on that score. Cross Wilshire, go a few blocks and you're at the south edge of the campus. Any spot on the campus is walkable in 30 minutes or less. The hotel presents itself as trendy and it hits on that count with the low-key lighting, chill music in the lobby and elevators, and so on. The room was fine, but the windows on the building were dirty. The place is "pet friendly" which is fine if you have a dog, but I'm not too keen on having a mutt nuzzling my knee on the elevator or dodging the deposits at the doggie bathroom on the corner. The small pool area behind the hotel is pleasant but in the shade most of the day. Expect to shell out $34 a day for valet parking -- there's no other parking option. At least they were fast and you could come and go as you please. There's 50% off if you drive a hybrid, which is insulting in some ways. Why not just lower the price for everyone. So, rooms are clean, bar is decent, location is good if you're at UCLA.
| 3 | null |
Nice Hotel but service a little cold
This is the second time we have stayed at this hotel in 2 years as we enjoyed the location being close to a supermarket and good restaurants. The area is very clean and well maintained, however the rooms are very small and can get very hot and stuffy with no fresh air alternative. The staff are ok , but given that we have stayed at many hotels in the US the level of customer service we felt was generally ok, but appeared to not have the personal touch of many other hotels. To summarise we felt the staff attitude to be a bit cold. The hotel has all the amenities that you would want but if we go back to LA we will be trying another venue.
| 3 | null |
classic
Best choice for youngsters in downtown LA, great location, really nice staff, (mexicans mostly), and great hip atmosphere surrounds the old building.
| 4 | null |
A Fine Experiene
Very good and clean room, my NYC hotel of choice, convienient location, across the etreet from Penn Station, great bar with great bartenders, easy to check in & check out. What more can you expect ! I will be back again and again.
| 4 | null |
Location location location & price
Walkable distance from airport Metro stop. 5 min walk to Market street, China town. Clean room with ok Bed, fridge for your beer, sink. Shared bath was the only doubt, but turned out to be no problem - always available when needed (perhaps a turn off if you are planning to spend a lot of time in hotel). Price was cheap by SFO downtown standard. Staff was friendly. Could be noisy - get your ear plugs.
| 4 | null |
"Ok for the price"
My family and I stayed here for 4 days. Overall the staff was very friendly except for one who caught an attitude because I asked for extra towels. Overall our room was clean. My main complaint was the smell of the hotel. The hallways reeked with an old musty smell and of cigarette smoke. The smell was so overpowering that once we got off the elevator, we had to cover our noses until we reached our room which we had to constantly keep spraying air freshner to mask the smell. The first couple of days were very quiet until the weekend when the noise makers decided to show up. But overall the hotel is convenient to the beach and a lot of good restaurants. Across the board, the hotel was good for the money.
| 3 | null |
THE WORST SERVICE IN 18 YEARS!
Jim at the front desk was rude. Told me, he has the right to refuse service and to never book his hotel again. LMAO. All over me not faxing my credit card to the hotel. It is illegal to do so and against CC regulations. Needless to say, he was EXTREMELY rude. I will NEVER book and or stay at Radisson again.
| 1 | null |
Not as nice as we hoped
To be fair, we (my husband, two girls (7 & 3) and inlaws) booked this trip in early February. We decided that wanted to get away a little late in the game. Last year we did an all inclusive in Cancun and it was perfect for what we needed in a vacation. I began searching Cabo & Cancun and I just couldn't get good flight times at a reasonable rate, as well as Florida. We just about pitched the idea of Spring break when I received and email from a family vacation website listing their top 10 family resorts. Arizona Grand made the list. I was intrigued by the one bedroom suites and the water park. I checked Southwest vacations and the Grand was available with great flight times, I knew these flights weren't going to last so I checked a couple of reviews and booked it. Had it been December and I had more time to do my homework, I probably would have ended up at the Hyatt Scottsdale (they were not available during our dates, March 20-27) or more likely, Mexico.
Upon arrival to the Grand (which is only about 10 minutes from the airport), the drive looks lovely. You approach a huge fountain that is in the middle of round-about and proceed down a orange tree lined street, in full bloom. The lobby is nice enough, as well as the outdoor lobby area with fire pits and seating to overlook the golf course. I was hopeful.
The bellman escorted us to our room, showed us were to park. Parking is sparse. We were in the Camelback section and our room was an "upgrade" bc my husband signed up for the preferred guest program to get free wifi. We were told the rooms were newly renovated and that we were close to the water park for easy access. The rooms are small. We like suites bc the kids sleep in the pull out sofa and we can sleep in a king bed. At first I thought the size of the room was going to be a problem but it ended up working out. The decor was fine, nothing special and the TVs old. My main concern were the halls - they were so dark and old feeling. I didn't like the feeling. Since we had two suites, we compared notes with my inlaws and there were a lot of inconsistency. That drove me crazy - especially since they are charging a $40 resort fee per day. You had to request robes (I think at a 4 star resort that should be standard practice). I also found housekeeping service to be terrible. Amenities & towels weren't getting replenished - and when I call they never answered. I always got bounced back to the operator. It was annoying. Again not to harp, but get your largest department together, especially when charging such a hefty resort fee.
It was a long a day and the girls we were fried, so we sucked it up and ordered room service pizza. Not good but we expected that. The food in general, was bad except for the club sandwich I had a the lobby restaurant. The food at pool park was not edible. Rustlers Roost on the top of the hill is a tourist trap but does have good views. I have to say my kids enjoyed themselves but I found it chaotic. They have a real bull, live music, balloon guy, slide for the kids and "free" cotton candy for the kids. I guess its hard not to try it, but the food was not good. Aunt Chilada's is horrible - stay away. Both myself and my father inlaw got sick that night and we think it was from there.
The pool park occupied my 7 year old. They have slides, wave pools and and a lazy river. The hot tub in the pool park has too many chemicals. We actually witnessed a little boy puke bc he was overcome by the smell. Both my daughters developed a rash and I am sure it was from the harsh chemicals. More harsh than other public / resort pools I have experienced. The service was lacking for cocktails and foodservice. (as previously mentioned, the food was horrible). They did have a kiddy pool. Even though the bathrooms always smelled of pinesol, they were old and dated and dirty feeling. A lot of lifeguards on duty and towels were always available. I thought the pool chairs were old and dated and way too close together. It felt cheap. They do offer evening movies that the kids can watch "in" the pool and a dj and dinner buffet (didn't try).
The "regular" pool is just that and is a nice reprieve from the over crowded wave pool. Plus it opens at 6am and closes at 10pm. There is a hot tub in that area as well and it doesn't smell over
bleached.
THINGS I LIKED:
The kids liked the pools. My husband golfed and thought is was fine. The fitness facility is impressive and offers a private adult pool for laps and lounging. The trails behind the resort are great. My older daughter loved them, my husband had to carry my 3 yr old. We would have loved to explore that area more.
WOULD I RETURN:
No. The price isn't hat reasonable and I know I could find something comparable for around the same price. Especially when you factor the resort fee into it. I didn't like the location at all (except for the foothills). The food is bad. The service, which really makes or breaks a hotel fell terribly short. I never felt like the hotel was run by good management.
| 2 | null |
Terrible stay
I would highly recommend finding a different hotel. The staff was courteous but completely ineffectual. There was rarely a manager on duty. The internet connection was nearly nonexistent. The rooms were hot, the water was cold, the beds were hard. They cancelled one night of our reservation with only 2 days notice and moved us 8 miles outside the city, incurring $100 worth of taxi costs to get from the airport and to the convention center. Check out was a nightmare and we found a needle in the freshly made bed sheets. I will never stay with Amsterdam Hospitality again.
| 1 | null |
The room was okay, but the rest was horrible
Upon making my reservation for this hotel, I knew that I would be staying at a place that wasn't labeled anywhere near the best, but the cost was low and it looked close to a shopping/dining district so I went for it. The confirmation from expedia said I could check in at any time during the day. I showed up around 9am and the woman at the desk rudely informed me that I would not be able to check in until 3pm. I had an interview at 3:30pm and I needed to get into a room and iron my suit and prepare, but she didn't seem to care. She handed me a card and told me to call before I showed up again to make sure a room was ready. I left and tried to find breakfast in the nearby shopping center but nothing opened until 10 or 11am. Finding a place to eat became very frustrating, but I did finally find a Denny's. When I returned at 12:30pm (without calling), a room had suddenly become available and cleaned. When I turned the corner past the desk and entered the hallway, it reeked of cigarette smoke and many random people were just standing around in the hallway. My room was surprisingly nice with a big refridgerator, mini stove and sink, clean bathroom and bedsheets so I can't say that I have any complaints in that area. The next morning I was leaving around 4am (I am a small young female traveling alone) when I was approached by a man who didn't seem to have a reason to be in the hotel other than to follow people around for nothing. When I made it up to the desk, I was already very frightened by this man who was following me and I tried to get the desk attendant's attention, but she was too busy doing something in the kitchen to come out and see me. The lighting in the parking lot is very poor and as I was walking to my car, I saw two large men (one being the man mentioned previously) standing in the street between me and my car. Apparently the hotel is doing renovations and there is a door that does not lock properly (and therefore, anyone can come into the building at any time without checking in). I was very happy to be leaving the hotel simply due to the security issues they have there. I will not be returning...some money is just worth spending for peace of mind.
| 2 | null |
Fun and comfortable
I was here for training for 5 days and I was happy with my stay. The beds are comfortable and the pool was a big hit with my wife who got to relax while I was in class. Some nice touches were the Flamingo dancing on Wednesday night, their cafe was excellent, and being able to grab a soda or candy bar for a late night craving at the desk.
My one(minor) complaint was the shower was something that you would find in a budget motel.
Overall, definitely happy with the stay and I'd go back
| 4 | null |
Good location...
We stayed here for easy access to the ferry to Camden for a concert at Susequehanna Bank Center. The location was good and staff at the desk was nice but that's about it. The room itself was pretty dirty (hair on the bed spreads, carpet was disgusting, lamp shades were cracked and broken, hair in the bathroom) and the beds were awful (one was sagging in the middle, the other tilted to one side). I stayed here with 3 friends and if I had paid any more than $35 for my share of this room I would have been very upset.
| 2 | null |
Most personal service I've experienced in NY
My husband and I live nearby but decided to stay in the city one Friday night to attend a nearby work event. We were a bit hesitant to book here, fearing it might be one of the many "hip" hotels which were all attitude and no service. As it turns out, our fears were unwarranted. Upon check-in, I was greeted by a friendly bellman and front desk clerk, and soon shown to a room of the category we had booked (deluxe king). The room looked fine, with a decent view, but unfortunately smelled of smoke. I called the front desk, and was fortunate to reach Jacquelin (not sure of her title, but she was a complete professional in every respect), who apologized profusely, and promptly had a bellman come with a set of keys to a new room (which happened to be on a higher floor and farther from the elevator). No more smoke smell -- but as I am very sensitive to smells, this room unfortunately smelled more of air freshener than anything else. I was prepared to live with it, not wanting to make a fuss, when I received a call (from Jacquelin) asking whether the new room was satisfactory (impressive follow-up!). I confessed my sensitivity to the smell, and she said that she was just going to upgrade us to a suite, which should make us happy. Within minutes, she personally came to the room with the new keys (higher floor still...), escorted us to a gorgeous 1 br suite, complete with a bottle of proseco waiting for us in the ice bucket. she couldn't have been more apologetic for the inconvenience, and I could not have been more grateful for how it all worked out. She then gave us a brunch recommendation for the next day (great local place called Monument Lane) proceeded to make reservations for us, and we thought that would be that. But when we returned from dinner that night, we were personally and warmly greeted by Jacquelin, who escorted us to the rooftop bar and gave us two free drink tickets (what had we done to deserve all this?) We checked out the next day, leaving our luggage at the hotel when we went for brunch. While I was waiting in the lobby for our car, Jacquelin again greeted us, and wanted to be sure we enjoyed the restaurant she had suggested. All in all, we felt like her personal house guest. I've never had service such personal experience like that before, especially in a big city, relatively large downtown hotel. It's professionals like Jacquelin who help build brand loyalty. (For the record, we had spent 5 nights during the recent black out at the Gansevoort on Park Ave, and were ready to move in -- so much so that I just booked 3 nights with my daughter in Miami at the Gansevoort there!)
On a side note, the noise was not a problem at all (as other reviewers have complained), and we slept soundly until 11 a.m.! Great mini-getaway which we plan to repeat soon! Thanks, Jaquelin, for help making it a great escape!
| 5 | null |
Shoddy rooms, bugs, broken fixtures
Non functional motion sensor in bathroom made lights stay on 24 hrs. Had to unscrew them at night. Spiders in room. Water didn't work right in room. Very overpriced, next to airport with jets screaming overhead. Skip this property and stay somewhere else.
| 2 | null |
IN DESPERATE NEED OF MAJOR REMODELING
I've been impressed with the attempts by La Quinta Inns chain to improve their many facilities. The La Quinta (Airport) in San Jose is in desperate need of remodeling.
The hotel is currently in a mode of "Excuse Our Dust" remodeling and we were unfortunate enough to risk a visit. This facility will require MAJOR remodeling to improve. Our room was badly outdated. Bed was awful with the head tilted backward resulting in a poor experience for sleeping.
At this time the hotel has no elevator service and we requested a ground floor room (elderly walking problems for us.) It was rather noisy.
The morning comp breakfast service was the worst we've ever experienced at a La Quinta. They provided a coupe of SMALL hotel rooms with few tables and chairs. We were greeted by a VERY long line of people waiting to get some breakfast food. Most left disappointed. I finally tasted the coffee and threw it out. We drove over to Denny's close-by and had breakfast.
The cost was exceptionally low but so was the quality. We hope this facility will be finished soon with a much better grade of service that we've now come to expect from La Quinta.
| 2 | null |
cREEPY AND spOOKY!
on March 24, 2012, walked into this hotel and got chills. We witnessed the following: the elevators did not work, it was very dark and dim, the room 212 had no windows, a room had a door open and they could here the tv on with static which explains why there was no cable or internet access. The hotel smell like something had died and of urine....the room was dirty but to top it off there was a creepy man staring from the hall. They also had heard footsteps outside their room but when they opened the door no one was there. Not recommended for anyone to stay there. Especially when they were told the hotel was full yet there was only 5 cars in the parking lot along with 3 white vans yet no shuttle service available. TOO CREEPY AND SPOOKY!
| 1 | null |
short stay
Had a nice friendly welcome,considering how late it was when I arrived.
Room was adequate/ o:k for my needs.Yes I agree with the last review,a little noisy,early morning.
By what sounded like the heating system?
On the whole a pleasant stay,and would use again.
Situated in just the right spot for downtown Chicago. Thanks
| 4 | null |
honestly the worst hotel I have been to
I reserved 1 night at this hotel, because I wanted to save some money and to use the airport shuttle.
Good things: the shuttle (driver is very friendly) , free internet and the hotel night rate.
I did not have high expectations (of course) because I just wanted to leave early in the morning to the airport.
The first bad impression was: the poor woman at the front desk is pregnant and first time I saw her, I could not stop looking at her tshirt, it was SO DIRTY... (that's fine, this is not a fashion place)
Rooms are very old, not so clean (there was something -like coffee- spilled in one of the walls), blankets had holes.
The worst thing, a couple came in front of my room door (they were not hotel guests) in the middle of the nigth to have a "passion moment"...Oh my God, I felt horrible, first I thought they wanted to enter to my room, but then realized the noise was not that type of violence...
I could not sleep, I felt unsecure.
Please please if you are looking for a low rate, but safe place do not go to this hotel.
| 1 | null |
Noisy Plumbing
This and old building which is showing its age and getting a bit frayed at the edges. Having said that it is well located and the staff were friendly and helpful. The big drawback is that when a toilet is flushed even in other rooms the racket is like an aircraft taking off. If you are a light sleeper I advise you to give this one a miss.
| 3 | null |
Nice hotel, responsive staff
I stayed at this hotel for a fun weekend with a far-away friend and I was very pleased with the experience.
I did have an issue after I booked, but before I arrived and the hotel staff was friendly, responsive and my concerns were resolved before we arrived. We stayed in a room in the Historic tower. This room was spacious with a seating area and a generous bathroom featuing a tub and a shower. The view was amazing! As others have mentioned, the location is hard to beat. (Also, there is a Trader Joe's right up the street to get snacks and treats for the room.)
All of our interactions with the staff were top notch. Professional and occasionally charming.
The history parts of the hotel are very cool, but hidden. I recommend taking a look at the second and third floor. This hotel would be so much better if there was a lobby or other casual common area in the historic part.
The two restaurants were not really inviting to just hang out and Starbucks is, well Starbucks. I think there is a hotel restaurant, but I wasn't really told about it and I'm not interested in breakfast at that price! The pool does look incredible and maybe the space I was looking for, but, alas, it was closed, awaiting inspection.
Pro:
Nice room, Super view, great service, location
Con:
Stuffy design, no lobby or common area, nickel and diming with the $3 bottles of water in the bathroom, etc.
| 4 | null |
Not Recommended
I'm a road warrior as well, and I'm very easy going. However, this weekened I stayed at Skyview, and I have to say this was one of the worst hotels I've stayed at. The parking was packed with public parking, the facility was run down and dirty. The one highlight was the bar tender in the lobby bar/restaurant. She was sweet and provided good service. I took my food and a beer back to my room, and I later went to the bathroom where there was broken glass from a previous occupant, and the shower had not been cleaned thoroughly. I would not recommend this to anyone.
| 1 | null |
Great Hotel
Stayed at this hotel June 1st 2012. Trip was gift for 16 yr old sons birthday and they knew this and left a card and gifts for him in our room. The room was newly renovated and very clean. Yes they are a bit small and the bathroom door being a sliding one did worry me a little about privacy, having said that I would definately stay there again. It's location was great. They could do with a guest guide of the hotel as we did struggle at first to work where we could get a coffee, opening time of conceiege etc.. I had read previous reviews and they did worry me but I would say stay there and give it a go- it's worth it.
| 4 | null |
Nice hotel, excellent location!
My wife and I stayed at the Langham over this Labor Day weekend to do some sightseeing.
We'd never stayed at a hotel downtown so this was a new experience, but we're glad we chose this hotel. Valet, bell service, and check-in were great - the staff were super friendly and attentive.
Our room was normal size for an urban center, and very nicely appointed. The TV was modern as was the thermostat. The bed was very comfortable and everything was clean! We really cannot complain about the condition of the room itself or the hallway, etc.
I had a chance to use the jacuzzi/pool area and that too is very modern, clean, and nice. It was a little strange walking into the spa in order to get to the pool, that's something I wasn't accustomed to, but I guess it keeps the riff raff away!? I will say that the water at the shower *in* the pool area never got hot.
I will say is that the lobby is in the process of being renovated. It's not extremely noticeable, but we did find some exposed sheetrock and such. The elevators are also kind of scary, a little wobbly and old, like 1976 old. We were also turned off with the fact that we needed to pay for WiFi. With what we were paying for the weekend, that seemed a bit 'nickel-and-dimey.'
Other than that everything was else perfect.
I got a drink at the hotel bar, Bond, definitely worth a stop in before you go out for the night. You can't beat the location, you're within walking distance to the Aquarium and all that area has to offer, not to mention the dozens of bars, mostly of Irish persuasion!
Overall I'd say it's worth what we paid and I would certainly return another time.
| 4 | null |
nice find
I stayed here to just check out the only Harbor Magic Hotel that I had not visited. I was extremely surprised at the facility. A very nice quiet place to spend a long weekend with Family and friends. A short walk into Fels Point and with the shuttle system, very easy to get to inner harbor area. Definitely a return visit will happen
| 4 | null |
Great Value
I had never stayed at at Wingate hotel before until last week. I was pleasantly surprised since I had spent half of what I normally spend on a hotel. The beds where comfy and the rooms were larger than most hotels. The bathroom was clean and modern. The breakfast was the normal continental with the added sausage and eggs. The hotel was a little further than most airport hotels, but they offered a shuttle. There are no restaurants within walking distance, but the hotel shuttle will take and pick you up from any restaurant that is on the way to the airport. Very friendly and professional staff.
| 4 | null |
Extortion
Hilton website advertised free wired internet. Even after showing them this, I was notified by a snobbish front desk staff that no such thing existed, and I'd have to pay $10/night for wireless. Rooms were terrible. Sure your lamps look fancy, but you don't even have a fridge or microwave. No complementary breakfast, no free airport shuttle, $15/night for a roll-away bed, and they actually wanted $10/night for parking. I consistently get way better service from even the cheapest of economy hotels. I feel used and extorted.
| 1 | null |
A totally unexpected pleasure
From the time we were welcomed to our room by Danny, to the time we left, we felt most welcome. Danny greeted us by name each time he saw us and treated us as well as he possibly could. The hotel is very unusual and pleasing, pleasant and clean. Rooms are noise-free and large. One of the managers, Scott, was also extremely friendly and chatty at the right time. A great hotel for the discerning guest. The only thing I can fault would be the dark bathroom. Old eyes have a hard time applying makeup:)
| 4 | null |
Not up to standard
We stayed one night and cancelled another. The property has a great location but I cannot believe no one has mentioned the trains that run at night. There are 2 tracks you can see from the "balcony." They kept me up all night. The bell staff were over whelmed while we were there. We had to arrange for our own cabs. They seemed to be under staffed on cruise ship arrival/departure days. The rooms are small but clean. I also called in advance to find out about rental car options and they told me to call Enterprise...imagine our surprise when we arrived to find Hertz in the lobby? Not once were we called by name....which we are used to in other Marriott locations - this one not up to standard....in my book. Would not return.
| 2 | null |
Locked in every night with a side of non-responsive and vindictive management
Apparently a guest is not allowed to question or voice an opinion about how management lock guests into the hotel at night, and the punishment is a false claim of "smoking in the room" to the tune of $162.30.
I will start off with saying I am a 10 year veteran of the hotel industry, I have worked at a number of brands including Comfort Suites. Not only am I a non-smoker, I find tobacco smoke irritating and the stale smoke smell sickening. This is why I choose Comfort Suites, a 100% smoke free chain.
This hotel shuts down its doors and then barricades them with luggage carts between the hours of 11pm-6am. There is no accessible route to the handicapped parking in the front where my car was. I voiced this concern on my first night to the night clerk, who was not pleased for the unfortunate interruption of his YouTubeing on his laptop. Finding the same thing the second night, I not only shared my concern but my contempt for not only preventing direct access to the handicapped spaces but also barricading an emergency exit route. The night clerk could not care any less. I conveyed my sentiments to the manager the next day and all I received was that it was for the "safety" of the guests. I advised I would just send photos to their corporate offices.
I checked out the following morning on 6/29 at about 5:30am with the night clerk and turned in my keys.
Subsequently I find a charge for 162.30, and I wonder if they forgot to check me out or if they charged the wrong card as I had split the stay between 2 different accounts... I contact the hotel and I am given the runaround, told I would need to speak with Mr. Patel for information. I ask can't they just email or fax me the bill, and they said no, Mr. Patel would need to take care of that. After getting this runaround for a number of days, I contact my credit card company, not to dispute the charges but simply to request a copy of the receipts. Just before the deadline a copy showing a "smoking charge" was submitted to my credit card company.
Once again, I am not only a non-smoker but can not stand smoke. The most interesting part is that I turned in my keys around 5:30am, but my room was not checked-out until 3pm... Nearly 10 hours later, it makes me wonder if the night clerk resold my room under the table for cash... By 9:00am I was already back in Austin... This is the only way I can fathom a legitimate albeit misplaced blame for smoking in the room. The alternative is that it is a vindictive retaliation for advising I would report their barricading the door to their corporate office.
Since the hotel has not responded to me and they took so long to forward a copy to the credit card company, I have no recourse to request the key logs or video recordings to support the possibility that their clerk gave access to my room to someone else after my departure.
I contact Choice Hotels, advise them of the entire situation, their response was that only the hotel can address the situation and they would forward it along. A few days pass, no call, no email from the hotel, I contact Choice Hotels again and I am told that the hotel "sent a letter" and to wait 10 days for it. I expressed my deep displeasure at the fact that I took the time to call and speak with someone, the hotel can have the decency to call me back but no they "sent a letter". I advise them to contact the hotel, advise them how upset I am that they didn't make an attempt at an active response. The representative for Choice Hotels advises that they will request a copy of the letter as well for their records and again to please allow 10 days.
The 10 days are now up and no letter here, I contacted Choice Hotels Customer Relations, the hotel has "unfortunately" not responded to them and has not provided a copy of this supposed letter.
I have requested the issue be reviewed by an area manager but unfortunately Choice Hotels doesn't give a crap if the hotel fails to respond it's only a "ding" and if they lie about responding there is nothing they can do about it.
If this is not resolved, the next step is to push this up to the executive offices with letters to both the Choice Hotels CEO Steve Joyce and the 10 other members of the board of directors.
| 1 | null |
SMELLS LIKE MOLD!
hotel was ok when i arrived. all seemed ok until i got to my hotel room what was smelling terribly moldy as i would say. air condition is noisy, making clicking sounds.. bed lamps doesn't work... this hotel isn't what you except from the pictures! I recommend to take some other hotel, I'm really unhappy with this one.
| 1 | null |
old run down and rude
this hotel is run down. the W brand is all branding and image but the quality and standard is low. everything felt old and sticky and like it was peeling off. the staff was rude. the decor is pre-recesion over the top trendy. this place has no soul and its not a good value.
| 1 | null |
long weekend
A recent trip to Chicago for a long weekend (thurs-sun) found us at this Embassy Suites. We found the rooms clean and spacious, and the staff very friendly.. This hotel is a short walk (3-4 blks) to Navy Pier, and likewise to Michigan Ave. The complimentary happy hour and free breakfast was a nice perk, happy hour had a fairly long line, but it went smooth. i would definitely recommend this hotel to others.
| 4 | null |
Great Service - Great Location - Property Just Ok
First off, the service was outstanding. The lobby was beautiful with old pillars, I just did not get the purple and pink lights...kinda cheesy for a ritz. The bathroom was typical awesome ritz but the room seemed standard Marriott. Room service was prompt and delicious. The workout facility was excellent. Overall, nice hotel but not for the price.
| 4 | null |
Nice but needs a makeover...
Looks te me like a somewhat tired hotel... (similar to the Sheraton next door). Very attentive and friendly front desk staff however... Great and warm welcome at 12th floor executive level... Fellpoint seems to be the next hot-spot for hotels nowadays... that's where my next stay is gonna be at...
| 3 | null |
Rough Stay
I had a recent multi-night stay here at the Empire, my first stay at this property. A frequent mid-town Manhattan visitor, I often stay in a variety of properties, wherever my company places me. For the first night, I was placed in a smoking room, despite my request online for a non-smoking room. (Note: 4th floor is smoking floor.) I was told the hotel was sold out and I couldn't be moved until the next day. I left my bags packed and they reassigned me to another room the next day.
Once I returned to my new room late the second evening, I discovered that the heater/AC was defective and would bang and clank whenever it was operating. I reported it to the front desk, but since it was after 11pm, I opted for them to send maintenance the next day and I unplugged the unit instead.
Returning to the room on the third night, I discovered that they hadn't sent maintenance during the day as promised and the problem persisted. Upon checkout, I complained and was offered a mere $75 credit for my troubles, even though my nightly rate was $300. I refused and got twice the initial credit, but was insulted. In fact, they said that they don't "guarantee" non-smoking rooms as requested, the first time I had heard that of any NYC property.
Other notes: restaurant was good, rooftop bar has decent views, be wary of construction outside in the street. It starts early and is loud!
I will not be staying here again.
| 1 | null |
Nice enough, but...
Just got back from a conference there and the hotel and it's location gave me a bad first impression. Got there late due to delay with plane, and there was no food service available. The gentleman behind the desk did provide us take out menues and was nice enough to comp us for breakfast the next day. The bar was still open so we went for a drink, and we were ignored until I had to loudly asked for service. The restaurant is basically in the lobby and did not have a restaurant atmosphere at all - there were only FOUR, yes FOUR menues available for the entire restaurant and we had to wait to get a chance to look at them each time we dined there..There is another "restaurant" there called St. john's Cafe, but it is really a banquet room with the same menu as the main restaurant. No atmosphere. The food came from a kitchen located somewhere NOT NEAR the restaurant and we had a hard time getting everyone's meal out at the same time. If you had to ask for something like ketchup, someone would have to run all the way back to the kitchen and you knew you were in for a wait. It became easier to do without. That being said, the food was actually very good and servers, Bonnie and Lori, were great. Appreciated the water taxi ($3.00 each way) for the views, but we later discovered on our own that there is a monorail (The Skyway) that will take you across the river for free. (It goes to a few other destinations, but we were told that there wasn't much to do at any of the other stops) Would have been nice if the hotel had pointed us to the Skyway. There is a great little bbq place within walking distance (wish i could remember the name) where the food was excellent and the service was great. Otherwise,there is not much around this area.some of the people attending the convention brought their family along and there really was not much around for them to do. The "riverwalk" had nothing but empty shops and a few homeless people sleeping on the covered boardwalk. The pool was rather small and there was no lighting after dark.Bed and pillows were comfy. I might go back to Jacksonville, but I would not go back to this hotel.
| 3 | null |
Enjoyable Stay
We first chose the Cornell Hotel because of its location to the BART Powell St Station, and it is only a few doors from Powell St Cable car main route. The price was very reasonable, the Hotel very similar to those we stayed while in Europe. Our room was very small, however everything we needed was there. A very clean room with a nice comfortable bed, flat screen TV, very few stations but did not go to San Francisco to watch TV, and the bathroom too was very small but very clean and nice, clean tile shower. Every employee we met was very helpful, the breakfast to start the day was perfect. The quaintness of the Hotel, loved the elevator, added to our trip! We stayed 5 nights and would choose this Hotel again if returning to San Francisco. It was enjoyable to stay in a Hotel that looked a little different. All of the employees were very helpful and pleasant.
| 5 | null |
very disappointing
The air-conditioner in room 409 was faulty and carried on with a racket that made it impossible to sleep. The ambient temperature was too high to leave the air off so sleeping was out of the question. I asked for it to be taken care of and the maintenance man came but was unable to rectify the problem. An awful 2 night experience. Not what should be expected for the price.
| 2 | null |
Great place for Pre or Post Cruise
This is a gorgeous hotel. Great restaurant and bar. Happy hour is very good and breakfast is a great treat for a great price. You are within walking distance to many of the lical attractions. Pool and spa/recreation/workout area is very pleasant.. The view of the Space Needle was spectaular.
| 5 | null |
Acceptable but dreary hotel in great location
We stayed here for four nights recently. The pros are that the location is fantastic, right in the heart of Boston near tons of restaurants and public transportation with the Colonnade two blocks up with a discount for their fabulous food, the customer service is really strong, the shuttle is less than a taxi, and it's cheaper than any other area hotel. However, the cons are that it still cost us about $185 a night for what would normally be considered motel-quality. This hotel had so much potential with a bit of renovation that it was depressing to see how poorly appointed, dimly lit, and how few amenities it had. Our door actually hit the light when you opened it. It did have a coffee maker, daily housekeeping, a pizza vending machine in the hall, and an extremely comfortable bed. Our room had a view of an alleyway and was very dark. It was a little grimy feeling, with old paint and a weird room layout. The hallways are mismarked and labyrinthine, but I thought this was funny more than anything. Also, the elevators are ancient, tiny, and there's just nothing to do in this hotel. It's more like a $60-$80 motel you stay while on a road trip. Would I stay there again? Yes, because there's nothing else in area at this price and it wasn't a "bad" hotel per se. It just wasn't a place you would go to stay in the hotel itself other than to sleep. If anyone ever decided to put some money into this place and renovate it, I can easily see it turning into a real beauty.
| 3 | null |
Cold Shower!!!
I know that NYC is an expensive city but I believe there needs to be certain standards to uphold to justify charging upwards of $300 per night, no matter what city.
The fact that my wife and I had to put up with cold showers one morning, is just plain ridiculous, given the money we were paying. We put up with the fact that the room was tiny, the cable TV didn't work and the bathroom had absolutely nowhere to hang anything, but seriously, cold showers when you're being charged $300 a night???? Come on!!!
What's worse, the response from the Front Desk was "Well these things happen" and there was no offer whatsoever of any compensation.
NYC is a great city, but was runied by my experiences in this hotel. The fact that my sister got a great deal at The Warwick Hotel on W57th St (via priceline.com), a wonderful 4 star establishment at almost half the price, just goes to show how ridiculously overpriced this hotel is.
Never again!!!
| 1 | null |
Weekend getaway to Houston TX
We went to Houston the weekend of Jun 30th to see the Lituanian's men Olympic basketball team play Great Britian in an exhibition game at the University of Houston. We picked this Best Western because it was a 5 mile drive from the university and right next door to Rice University. And, we always choose Best Western lodging where ever we travel. I'm sorry to report this hotel is just average. What made the two day stay unpleasant was the noise from the room air condition system and swimming pool pumps. The air conditioning system never shut off at night, it ran continously and there was no thermostat visible in the room. The indoor swimming pool pumps also added to the noise despite the pump system being located right outside the building, exposed with no encousures. Depending on future visits to Houston, we will look for alternate Best Western locations in the city.
| 3 | null |
Not as impressive as it appears
I traveled with my two kids so that I could attend a business meeting and we chose to stay at this hotel because of the high recommendations. We had to wait 45 minutes past check in time to get our room, and you know that isn't all too convenient when you have an 8 week old baby and a 4 yr old with you. They had said the rooms were not ready. While the room was beautiful and accomodating, it was not very clean. There were fingerprints and smudges all over the glass table tops like they hadn't been wiped down. Having such a small baby cleanliness was definitely a concern so I asked housekeeping (that I saw in the hall) to go back down and wipe the tabletops off or if they would just give me some disinfectant wipes. She couldn't speak english so she walked into our hotel room, walked into the bathroom and back out. Clearly she had no idea what I meant and didn't know what she was doing. The rest of our short stay at this hotel was not problematic. Room was quiet. Everything went smooth with check out. However, two days after our trip, I check my bank account and notice an additional charge from this hotel for $55. Upon calling the hotel I am told that it is for numerous items in the mini bar/fridge. Which makes me obviously furious to see because we did not even touch the mini bar. I am not going to be drinking alcohol with my two kids in my presence not would i have purchased any of the snacks because it is so pricey. I do have a call in to the hotel to dispute this charge. The hotel has told me that the housekeeping made the note in their computer of these items missing from the fridge. I am furious. Because of this incident and the poor job housekeeping does with cleaning, we would not stay at this hotel again. Especially for the price you are paying for luxurious accomodations.
| 2 | null |
Thank You Staff!
Just wanted to give a big shout out to all the great staff at the hotel! We were out of our home for 2 months b/c of a contamination and they all made us feel like we were at 'our second home'. We'd especially like to thank Kelsey, Juana, Blanca, Arnesia, Ezekiel, Angela, Tim, Troy, Carmen, Marisa, Eric & Maria. THANK YOU ALL SO VERY MUCH!!!!! We are happy to be back in our home but we miss seeing all your smiling faces each day! Our daughter Scout and son Hunter miss getting to visit with you all. We'll have to stop by to say hello, The Harrison Family
| 5 | null |
Hi comfort at a great price
I booked this Hampton Inn, by acident. I though that was booking one nearer to 290, where I was visiting. But I found that this was much a better choice. The hotel is located in the Arboretum Area on a quiet street right off the freeway, with trees all around, which was great for dog walking.
the furnishings and decor were very nice, the bedding was very comfortable, and the staff was extremely helpful. Also, the complimentary breakfast and internet access were very appreciated.
| 5 | null |
Very reasonable, great service, pleasant stay
Keeping in mind that this is a budget-rate motel, you can't expect luxury accommodations. But the staff were very pleasant and helpful, there was always plenty of hot water, and the toilet flushed like it would suck you right in if you stood too close! The complimentary breakfast was satisfactory, where you could make your own delicious waffles shaped like the State of Texas, and enjoy apple and orange juices, fresh-brewed coffee, donuts and muffins, and cold cereal and milk. But the selection of fresh fruit only included a bowl of apples (I personally would have liked to have a banana with my breakfast). "Gary" at the front desk was most helpful with everything from directions to the Air Force Base and local attractions, to providing a box and tape for shipping items home to avoid paying the extra baggage rates at the airport. He remembered to follow up on our inquiries (asked the next day if we needed directions to the nearest P.O.) and saw to our every need with polite, genuine hospitality. We stayed 5 nights, and the price we were charged at check out was exactly what we were quoted when we checked in -- no surprises or added fees. The pool is smaller than it looks in the pictures, but I only got to use it once anyway because we were running around sightseeing and spending time with my son who had just graduated basic training at Lackland AFB. The guest laundry room was a nice bonus, so we could do a load of laundry before packing up to leave (washer and dryer each cost $1, and laundry detergent and dryer sheets were available at the front desk for $1 each). The rooms were nothing fancy -- typical cheap motel -- but clean and changed daily as needed (we re-used some towels, etc., to be "green"). The cable TV worked fine, there's was a 'fridge and microwave in the room, and I had no problems whatsoever with the free wifi, so we were happy.
If you're looking for luxury with no quirky details (like a door that didn't always close securely without monkeying with the lock!), then look for a higher-priced place. But if you just want a place to crash and stash your stuff while out running around, that's convenient to Lackland Air Force Base, for a great price and staff that is pleasant to deal with, book it! I would definitely return here again.
| 4 | null |
NIGHTMARE AT DREAM!!!!!
In February, my 14 year old son and I checked into Dream hotel to celebrate his birthday. After a night in Manhattan, taking in a Broadway show and dinner, we returned into the hotel. To talk about the city that never sleeps, this hotel appeared to be like a night club. Instead of ending the night peacefully, the noise through the hotel kept my son and I awake to all hours of the night. Since we couldn't sleep due to the noise, we decided to go down to the gym, only to find a naked couple having sex in the room. After seeing this, my son and i went back to our room, packed our bags, and checked out of the hotel. The hotel is clean, the rooms are beautiful, but the live sex entertainment show in the gym, i could do without.I was very disapointed with my stay and would not recommend this hotel for a family with kids, especially on the weekends.
| 1 | null |
Location - and nothing else
We have stayed at Hotel Pennsylvania several times over the past 3 years, and each time was for one night only, bfeore boarding a cruise or after taking one. Having to catch a train home early in the morning was the prime reason for staying here.
It is close to everthing: Macy's, Madison Square Gardens, Empre State Building, and Penn Station, to name a few. At US$108 per night at the time, it was aa good deal. But that is not a good enough reason to stay here.
This hotel is old, having been built in 1919, and was probably a great hotel in its prime. But all the glitter has faded. The lobby and the elevator are about the ony thing that are worth raving about. The rooms are small and many are overcrowded with furniture that has seen better days. We actualli thougth one of the rooms we had was a storage closet. We've seen broken chairs, tables that are falling apart, dressers whose drawers don't open, lamps that don't work and a mini-bar fridge that didn't work. But one can overlook this for a one-night's stay.
The positives about are stays were that there were no roaches or bedbugs or any other vermin, and the beds were comfortable and clean. The showers were decent enough, even though the bathrooms could have used major cleaning and re-modelling. Being on upper floors, we didn't hear much of the street noise below us. The corridors were surprisingly quiet.
The corridors are wide and long, with dark carpeting and poor lighting, so the overall effect is one of darkness. We had what seemed to be endless walks to our rooms. When we finally arrived at the room door, we found it either badly scratched or the paint peeling off. Some of the rooms had freshly painted walls, but only enough to cover the plaster patchwork that had been done.
The front desk staff were rude, unfriendly, sarcastic, most unprofessional, and less than helpful, and this even when they had my credit card, my passsport and my printou tof our reservation confirmation. Check-in is at the 3 pm, and they will not check to see if any rooms are free before that time. And if you tell them you requested early check-in, they laugh in your face and tell you the hotel does not have an early check-in policy. The housekeepers and maintenance people who came to our room to try to fix some of the issues named above were friendly, courteous, polite and efficient, a shocking contrast to their counterparts at reception.
I've heard it is slated for demolition, but was back in 2009. It would be a shame because it is a beautiful building from the outside. I've also heard that they are doing renovations, but I've yet to notice any.
It is extremely unlikely that we will stay here again,unless nothing else is available or if it is very competitively price to other properties. Anyway, we've found better hotels in better locations with superiorly friendly and helpful front desk staff. at comparable or cheaper costs.
And do shop around before choosing this hotel.
| 2 | null |
Business before pleasure
We arrived during a very busy weekend, queue for the lift to get to our room was never ending! Due to a wedding party, and several conferences. We eventually used the service lift. View from room was very good, but noise was a problem. Breakfast was average, price astronomical. Had a drink in the bar one evening, did not stay long as so cold in bar. Overall this hotel looks good but does not deliver basics, would in future stay elsewhere.
| 3 | null |
Great Location, Excellent Staff
My wife and I were in Baltimore for our nephew's wedding. The wedding party stayed at the Inn at the Black Olive. We had a great time in Baltimore and loved the Inn. The rooms are huge and very comfortable and the location was ideal. Easy walking distance to the Fell's Point neighborhood, the Inner Harbour, and Little Italy. Special kudos go out to the staff. Everyone we met was extremely helpful and enthusiatic. Ryan Salamon should be singled out for going way above and beyond the call of duty helping out when one of the key wedding party members had some medical issues. We plan to come back to Baltimore when we have a bit more time to explore and we plan to stay at the Inn again on our next trip.
| 5 | null |
Great night's sleep - even though right next to freeway
My daughter and I arrived around 9 pm with very few cars in the parking lot. No one would have likely chosen to stay here from the outside. There is no sign to direct you to the hotel - trust your map and directions from the internet. The room was not air conditioned but the a/c caught up quickly even though we had a west-facing window. Big TV, Wireless internet, good night's sleep. In the morning, we were the first one's up for breakfast (it seemed). The manager, the same lady who checked us in the night before came with the key to turn on the OJ machine. Coffee was weak and the danishes were cut in half. Even though they at once had cereal and toast - not this morning. Maybe on the weekend. After we checked out we quickly found breakfast. I'd stay here again for the price - not for the amenities.
| 3 | null |
Pretty good value for the most part.
I would have given it 3-1/2 stars, but that's not an option. In my book, it's a little bit closer to "very good" (four stars) than average (three). If Tripadvisor had a "good" rating, that would have been my choice. Look, it's not the Four Seasons or the W, although the pictures on the website look pretty glamorous. The lobby, ballrooms and restaurants are very, very nice. The room was pretty average, but not enough to turn me off to coming back at an attractive price. It's a decent enough business or pleasure hotel with some of the trappings of the top luxury places for a much more modest price. My deluxe king room had a great comfortable bed, a couch, a desk and wasn't cramped. Housekeeping was great. They'd jump right on it when I went down to breakfast and had it done when I got back. Very clean. And yes, pretty old. It's not one of the old hotels you run into that's really fallen into disrepair. They've kept up enough for the most part on things that really matter. A couple exceptions, though. The carpet in my room needs replacing. Very nice carpet, with a pleasant design, but it had some runs and snags. Plenty of crown molding and nice wallpaper to give it a nice feel. No granite or anything. Just Home Depot grade restroom fixtures. And whoever said deluxe rooms have a view (the website does, at any rate) must have been smoking something. From room 838, you can see a sliver of street, sides of two buildings and roof of another. My worst complaint was the electrical outlets, more than half of which didn't work. Woke up a couple mornings to uncharged phones. So that is what it is. We eventually figured out which outlets worked. Desk staff was a little stressed at Friday night check-in. Polite, but frustrated by things beyond their control (a guy demanding their immediate attention about a maintenance issue they had already dispatched a handyman to, they were out of breakfast coupons, and their ballpoint pens all seemed not to work) Everyone we encountered was polite and smiling. If they offer a breakfast deal like the one I got ("free!" breakfast for two, at a rate about $20 over the best available deal without) I'd recommend it. The breakfast isn't like brunch at the country club. No shrimp, prime rib or anything like that, but it's a huge step up from a continental breakfast. Hot, very fresh eggs, bacon and sausage, wonderful potatoes with other veggies mixed in, lots of fruit, berries, steel cut oatmeal, one of those waffle-maker deals, with OJ and coffee included. Fantastic way to start the day. For a little over a hundred bucks a night, just a block from Boston Common and a half block from the subway, I'd come back for sure.
| 4 | null |
Beware the not very well managed large hotel...
Heinous lobby -- people laying around on the FLOOR and long lines at the desk, where they upheld the NYC tradition of surly service and repeatedly handing out magnetic cards that won't open the door. The room was okay once I made it through the maze of laundry carts blocking the halls; the soundproofing was good and the bed decent, but the brand new paint is literally peeling off all the doors and looks shabby everywhere.
I booked a room that advertised "full length mirror" and of course mine didn't have it; had to wait almost an hour to get it sorted out. Functional but uninspiring.
| 2 | null |
Great Location and Great Views..but a bit big and impersonal?
I stayed here for 5 nights for my 30th birthday with my wife.
The hotel is immaculate and clean, and the rooms are excellent. Literally you are situated right on the bright lights of Times Square.
We didn't eat in here...so cant review the food....but why would you in NYC?
Drinks prices in the bar were actually quite reasonable considering the location.
As one caveat, this hotel gets very busy due to its location..fortunately I am a platinum IHG member so was checked in with priority...I was glad that I was as it could have been quite a wait to get checked in.
Due to its size it was difficult to recognise any staff twice!
| 5 | null |
Great staff, convenient location, reasonable cost
I've stayed at this hotel a number of times and the staff are always terrific! They are friendly and really seem to want to make you stay as enjoyable as possible. The location is convenient to the area and the cost is pretty reasonable for the area. The hotel went through some remodeling within the last 2 years so the lobby and restaruant are new and have modern features. The rooms are nice as well.
| 4 | null |
Save your money & find another hotel
My wife and I have never stayed in a smaller room. The personnel are very pleasant and knowledgeable, and our sleep was great. However, there was insufficient room to store our 2 suit cases. We could hear the next room toilet being flushed, and the bathroom door which is mostly opuque glass allows for little privacy and allows the light to shine into the bedroom during the night. There is no service elevator, so during our stay, over 50% of the elevator rides were accompanied by laundry bins, ladders, room service, etc.
Both the restaurant, Perennial Virant and the JR Parker served good food and alcoholic drinks, and I would like to especially, commend our waiter, Brian.
| 1 | null |
will return
My wife and I came in from the burbs to stay Sat night.We had a very good experience.I thought that the service from the front desk was outstanding.We had some plumbing problems with the room which I guess is to be expected from an old building.The look of the public spaces is great and has a very young vibe.The rooms are small and I would advise trying to upgrade depending on the cost.Location is great even on a winter day.It will be even better in the summer.Despite the minor problems the front desk made up for them and we will return.
| 4 | null |
Friendly staff, great location but
Stayed here for the first time this week for business. Good location just off Broadway. Not in the financial district and not in the tourist area but very close to both. All the staff were really friendly and helpful, breakfast was good. So why only a 3? I'm not quite sure, the rooms are small and looked a little tired, the aircon was a quiet noisy and if think if you get a lower floor (I was on the 13th) you would probably know when the subways run.
| 3 | null |
Awesome hotel- small rooms
This place is very chic, young & hip, and very centrally located. The staff is exceptionally friendly. I would not reccommend this place if you're in the mood for rest and relaxation however. There is a nightclub just parrallel to the lobby and it can get pretty loud in there.
| 5 | null |
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