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Watch out for Custom Hotel's custom attitude
I just used my Hotel Tonight app on my I phone for the first time last night.. After making my selection for a LAX hotel through Hotel Tonight I checked into the Custom Hotel located near LAX last night. After waiting 17 minutes at 10 PM that evening to check in I finally made it to my room. During check I found out that the hotel shuttle did not run for the early morning for flights out of LAX. Hotel Tonight had listed shuttle service but failed to give a telephone number and or details on the hours the hotel shuttle ran which cost another $15.00 to the airport.
The nightmare started when I woke up last night at 2:00 AM in a 78 degree room the AC was not working.. It was never told to me during the purchase of the room or at 10 PM check that the AC was to be shut down at the Custom Hotel that night for schedule maintenance. In the morning there was a printed note put under the door that said sorry for any problem that was caused by our scheduled maintained on our AC. Shut down occurred between 1AM – 5AM today.
During check out when I asked about the AC, I was told that's this was why we sold rooms to a third party like Hotel Tonight. They told me that I should contact Hotel Tonight because I was not their customer because I went through a third party. How do you like those apples?
| 1 | null |
It wasn't what I expected.
Stayed 2 nights. Was below my expectation.
Pro
1. Location-Easy access to downtown and China Town. 5-10 minutes to downtown & China town.
2. Breakfast- Good pastries and black coffee was okay. No cereal, milk, waffles, pancakes or fruits so don't expect too much. Must pay Juices and better coffees (I wonder where they catered this breads..was good)
3. Cleanness- 7.5/10. blanket, pillow case and bed sheet had clean scent.
4. Check out time- 12pm
5. Hot water- comes out very well.
Con
1. Thin wall-If you stay quite, you can hear next door conversation very well. Luckily, my neighbors were quite people.
2. No air condition-No air condition. It wasn't a big deal to me. Just open the window and let the air flow (but there is no screen though)
3. Heater- This was a major problem that made me really frustrated. When I arrived to the hotel, I had flu symptoms so I turned the heater on, but it did not work (need to turn the nob to turn on-very old heater that you will see from movies) So I called the front desk, but they told me that if I turned the nob, it should work so I should just wait. So I waited about 30 minutes and another 1 hour after making a call to the front desk to let them know that it isn't working still, but again it did not work. Therefore, I went down and spoke to the front desk, but a manager looking guy said they do have central air heating system so it won't turn on unless it hits the set up temperature. They said it will turn on around 1amish so I should just wait. I tried to double confirm his words, but he tried to ignore the subject and gave me extra blankets (has a lots of holes, it felt so gross) to warm myself up. I guess they set up the temperature to 40 or something below... The heater never turned on during the stay. This hotel is not a cheap hotel. It is November, not May or June. They should set up the temperature little higher so it should work when it is needed to the guests. In my opinion they were being such a cheap-skate to save the electric bill. They weren't honest from the beginning. If they told me the truth from the beginning, I would not be upset so much. This issue made me to decide to never come back to this hotel.
4. Room- Please upgrade. At least repaint the walls. Smelled bad the bed wasn't really comfortable (cheap blankets that you can easily see from motels) No hair blow dry in the room nor ironing equipment. Not enough towels, toilet paper and old/cheap looking shower curtain. spotted some stains and scratches on the wall. Near to the restroom window was pretty dirty and many stains. I did not feel good and comfortable at all.
5. WIFI-free WIFI at the lobby is sooooooooooooooooooooooooo slow.....rooms no have free WIFI. Must pay.
6. Connection problem-90% of the time my phone was "NO SERVICE" so..can you please make the WIFI free in the room?
7. No ice machine.
Location- 8/10
Cleanness-7/10
Service-4/10
Comfort- 3/10
Overall Score- 5.5/10
Recommend for- if you plan out short stays, looking for a place little better than motel in the downtown SF, without free WIFI in the room, want to travel downtown/China town in walking distance and can sleep without the heater during the winter, I recommend this hotel!
Not recommend for-People who is looking for more like hotel, comfortable, clean, free WIFI in the room, need air condition and heater then big no.
| 2 | null |
Sadly not the same
This is usually my go to hotel when in NYC for business. Something has happened over the last few years. The "allergan free" they tout on their website, should probably say anti-allergan free. When I first walked in the lobby of this non-smoking hotel it was filled with cigarette smoke. Then the first room they gave me was filled with that headache inducing room freshener used to mask odors. Add the cigarette burns on the carpet, the peeling wallpaper, long wait to check in, and, the final straw; hair in the sink, i will have to sadly give my long time friend the Hilton a bad review.
| 2 | null |
WOULD NEVER STAY THERE AGAIN!!
I rented two rooms during the Maryland primary elections, one for my wife and one for two other people that were from out of state to work the elections. I had gotted an email from choice hotels to get a discounted room upgrade to which I took for my wife and I. Our room had a wirlpool tub. Our first day there I used it and it did not work, so the next day when my work crew showed up i mentioned it to the manager and asked if we could get a room that had one that work. I was told no that I got the room at a discounted rate, and he also refused to get it repaired while we were there. When I complained to choicehotel.com the contacted the hotel to find out what happend and told me that they should have an answer for me in 24 to 48 hours. I called back and they had not heard from him but gave me extra points for my problems
| 1 | null |
Nice room, location not great for river walk hotel
We were here in March 2012. The room is nice as is the hotel decor, but for the price I would like to have had a river view that did not include the contruction sight right across the river. the location will be nicer once the theater is built. During our stay we were awakened to heavy construction equipment just across the river from our room.
There is a river boat that will take you to the populated restaurant area of the river walk, but it stops running at night and it is a long, dark, walk by the river or on city streets to return to the hotel after a dinner.
| 3 | null |
Nice!!! I liked it!
I was there for only one night but my stay was nice, it really exceeded my expectations. I wish I had more reasons to go back to this hotel or more hotels were created equally... The dining area, atmosphere... even the comedy night going on was great. I didn't read the reviews before I found this hotel but if I would have read prior reviews I would have tried to stay in the area another night just to make time to enjoy the breakfast buffet and everything else they had to off. The room locations and numbers can be a little tricky but overall, my stay was great. Oh yea, my kids had a wonderful time too!
| 5 | null |
Horrible
Horrible experience, don't go there, no heater, no service, no information, no blankets, the cold win pass through the windows, impossible to talk with some one, waste of money the experience.
The owner, doesn't like to talk, to improve, to find solution.
Noise room close to avenue, impossible to sleep
| 1 | null |
Excellent Stopover
When we arrived to this hotel , we were very tired after a long intercontinental flight and with much pleasure we found out everyone, from the courtesy-shuttle driver to the receptionist to the restaurant staff, to be very welcoming and friendly.
Our suite was awesome, well kept,with modern decor, very comfortable and with huge beds. No noise from the airport whatsoever
The central atrium hosts every evening the free manager reception , where you get tasty light appetizers and drinks.
We also liked very much the restaurant Aerobistro, it has a good dinner selection. My husband had penne arrabbiata with lot of shrimps, and my Cobb salad was rich in blue cheese and bacon - which I love.
Breakfast is included in the room rate and served in the bright central atrium; if you wake up early and are on the go, you can grab pastries (yummy) and a cup of coffee , even before breakfast hours.
A very nice hotel to rest in , if you have a flight the day after, but we saw families who where staying there for their Los Angeles vacation
Highly recommended !
| 5 | null |
Tired, dated, cold, filthy and small room...extremely disappointing
What a disappointment.
Having visited NY 29 years ago and stayed at the "super exclusive" Waldorf Astoria, I decided it was a must for my trip to NY this year. I cannot believe I went to the effort to book it....and more to the point, I tried to book it for my entire 10 day trip! Thank goodness I couldn't get a room for the whole time.
This hotel is riding on its previous coat tails. It was extremely disappointing. The lobby is grand, but our room was cold (couldn't turn the heat up at all), small, the bathroom was absolutely tiny and full of mould......it was as clean as this ancient bathroom could be, I'll grant them that... The location is OK, but we ended up at The Plaza for the rest of our stay and you just cannot compare the two hotels.
I will never go back to this dark and depressing hotel.
| 2 | null |
Nice stay
I stayed here with two young children on a one night stay in the Austin area. The rooms are nice, with everything expected from a Crown Plaza. We did go in the pool and it was covered with leaves, so that was a disappointment.
Hotel staff was nice, but we did not really interact with them, except to check in and check out, which is a good thing.
The area between the pool and the front lobby between the sliding doors had an odd smell that had my 4 yr old gagging, but it is a one second walk, so just hold your breath.
I would stay here again.
| 4 | null |
A cut above
Ok, so I was skeptical of this hotel being as charming and elegant as so many say it is, but after finding a great deal on booking.com, I had to give it a try. It really is a beautiful boutique hotel, full of old world charm and modern sophistication. I actually wasn't all that impressed by the lobby, but it grew on me. Especially after I saw the beautiful room I was staying in, which was supposedly an "upgrade" and certainly felt like one. This was a fine guest room with a hallway at the entryway leading to the bathroom that added to the overall size of the room. I was on the 12th floor and the views were quite a sight. My only complaints would be the shower, which was kind of a pain or manipulate and get the right temperature and pressure, but that could just be me, and some rather tepid and conniving desk attendants. Luckily, though the receptionist had changed the following morning and I was assisted by a very friendly woman who gave me an extra 30 minutes of check-out time.
| 4 | null |
OK on the Outside, Plain and Not Too Helpful Inside
We spent four nights at the South Loop in February. We did not have a car, but found public transit quite convenient. The hotel is modern, but with a classical exterior look. Inside is a bit bland. The rooms were plain, but comfortable. We found the staff very unhelpful. It was noisy in the hall one night and we called the Front Desk several times, but no one answered. The housekeeping staff were pleasant and the room was clean. On a positive note, we felt safe walking outside at night and it is a short stroll to Chinatown for good eating!
| 2 | null |
Just dont stay here!!!!!
Dont bother even thinking about staying here!!!! terrible and dirty. Office staff need box of happy pills. less than helpful.
cig butts everywhere. not cleaned up.
Repairs to property -------- none.
smells bad in room.
bad experience, would never stay here again.
| 1 | null |
Vagabond Inn San Pedro
Very outdated rooms with writing on the walls. Room had very bad odor!
Very loud all night long and then 6 am neighbors alarm goes on and they wont turn it off.
Breakfast was a joke! Stay at next door at San Pedro Inn and Suites.
| 1 | null |
Disappointed
This is one of the most horrible hotel i've been. The only good point is that it's very close to the space neadle. If you still want to go. Make sure your room is not on the street side. The fan in the bathroom was very noisy. Our room was right in front of the elevator. What else can i say... Don't go there.
+ Lobby look very good
+ Pool
+ Breakfast
- Room is small and old
- We could hear the other rooms
- Very noisy. The road right in front of the hotel.
| 2 | null |
Its fine
The biggest pro - the room size. The room is nice and big with a small pull out couch - so its like getting a room with 3 beds. The bathroom was also big. However, our shower was missing 2 pieces of tile and the shower diverter was broken - I had to kind of wiggle it into place to get it to work. It was clean enough and the staff were all very friendly. It was farther from the riverwalk than I thought it would be - there were several hotels closer but not on the riverwalk. There was a shuttle that dropped off but didnt pick up. The pool is very small - so add a few rude people who laid towels down on the chairs but sat at the hot tub and talked the whole time while their kids ran amuck and you have a bad pool experience. All in all this was a fine hotel - not dirty good breakfast, pleanty of room. However, I will not stay here again.
| 3 | null |
Great service
Edgar Podill was great. Because we booked in two pieces, we had two different room prices for the three days. Edgar changed it so that all three days were at the lowest rate, saving us over $200. The room was fine; the bed incredibly comfortable. Bistro Bis is a wonderful place - we had dinner there two nights with friends.
| 5 | null |
Poor Service
The service from all staff except maintenance was very poor and they were rude. Not even a kettle in the room and when you call for hot water you can't get any unless the kitchen is open. They added tax onto the room and took from my account without letting me know at check in. Room was tiny. Fridge did not work and I had to keep asking for one that did. When it did arrive they dumped it on floor next to the other on and said they could not take old one. They could not even be bothered to plug it in. They did not help with bags on check in or check out. When my grandad rang they said they did not have a guest with my name staying there.
The only plus to this hotel is the location.
| 1 | null |
Downtown Delight
My husband and I stayed at the Andaz on a trip to NYC in February. I wanted a cool place to stay in case the weather took a really bad turn and we got hotel bound. We had a large king bedded room with a nice soaking tub and separate shower. Can't fault the room at all, very modern and comfortable. The stocked mini bar wasn't all that impressive but it was nice to have for a quick snack and a bottle of water.
The complimentary happy hour in the evening was great. Good wine and very attentive service. The staff at the hotel are friendly and helpful but I wasn't too keen on the check-in with handheld devices. I thought it was very awkward standing there with luggage in the middle of reception waiting to be attented to. I don't know how they can tell who is checking in and who is just in the lobby with luggage waiting for a cab or something.
The Wall and Water Restaurant onsite has a fab breakfast. They have a buffet or you can order a la carte which was quite affordable.
I would definitely return if the price was right.
| 4 | null |
Great location, but not family friendly
The best thing about the Oxford is the location. It's in the LoDo area of Denver, close to the baseball stadium and many restaurants and bars. The hotel is nice but isn't my cup of tea. It's a beautiful boutique hotel with a classical interior that feels a bit stuffy to me. We got a room for the night through Priceline for $135.
Because we got the discounted rate we were given a less than stellar room on the third floor right by the elevator. The room was nicely appointed, but small. There was barely enough room for the king sized bed, small desk and table. The bed, however, was very comfortable. I slept like a baby until I heard all the drunk partiers stumble in around 2 or 3. The place was loud because of that. We heard some drunk girl stumble and fall and employees or security had to help her to her room.
Wifi in the groom was free. Valet parking was $28 for the day (and you can come and go for that price). There's also a public garage close by for $15 for the day, I believe.
I'd recommend the place for romantic getaways or drunken getaways. Its not great for families.
| 3 | null |
Worst Experience
Rude staff, not clean. You learn to expect more from a Hilton Hotel after staying at their locations 2-3 times a week. When you run across one that does not stand up to the brand standards, I just don't go back again. The manager could barley even look at me when I was talking to him, he was more interested in other things issues. 30 seconds of a guests time is not too much to expect.
I had planned to stay for two nights over the weekend, but I checked out on Saturday morning, and checked into another Hilton location, where you get what you expect from the rates that you pay.
| 1 | null |
Dirty, Dirty, Dirty
Room 241. I have to set my husband up with hotels for traveling on business on a reqular basis and this hotel seemed convenient to his work location. That being said, it was filthy. My feet were black in 10 minutes just walking around in the room. When the air conditioner was off the room smelled like p--s. The women at the front desk could have cared less about our discomfort, and said that she'd send someone up to clean the carpet, but could not give him another room. So that's the last time I send him into this pit of a hotel.
| 2 | null |
True Customer Service!
We traveled to NYC on the spur of the moment. Although we've never stayed at this property we like the area. Michelle, the front desk person, was very professional. She greeted us, told us about the property, helped us extend our stay another day, and treated our children with lots of care and thought.
Another front desk person clearly did not have the same training but Michelle was there to pick up the slack! Dear owner of this property- give her a raise!
Other than staff performance, the location was perfect (3 blocks from the Canal street subway stop), a few blocks from high-end boutique shopping, and convenient on street parking on the weekend. The water pressure was great, bed was comfy, and the free breakfast in the morning was good. A great stay! We'll be returning to NYC in a few months so we know where we're staying.
| 5 | null |
STAY AWAY!
I ended up in this room thanks to a bidding hotel site. It was so horrible that I am afraid to use Central Park South as a parameter again for fear of being stuck in this awful hotel.
I stay in NYC several times a year and since I use bidding sites I am often in boutique hotels, so I am accustomed to small rooms.
However this place was ridiculous. The room was so small that at 5'4" my knees were hitting the wall when I used the bathroom. The room was so dark that even with every light on, it was still like a cave. The bed was ok but the 'nightstands' and 'desk' was a total joke.
The blanket on the bed was grotty and had clearly seen better days. The worst part was the noise from the bar. I called the front desk several times and asked to be moved, and was told that the hotel was sold out despite their OWN WEBSITE showing availability.
This was truly disappointing, which was a pity since it was in a decent location. But based on the insanely small rooms and bathroom, noise and horrible customer service, I would actively tell people to not stay in the hotel.
Also, 1/2 the elevators did not work, during the stay.
| 1 | null |
Look up "Long-in-the-Tooth"...
...in the dictionary and it will direct you to this hotel. I has been years since this place has been renovated and it really shows. The rooms smell of age and must and there is not way to get it out of your nostrils. The furniture is scratched, worn and missing pulls and knobs. The showers are antique with shower heads plugged with hard water residue and the showers falls are poorly caulked and maintained...over all you get a real sense of very poor hygienic surroundings. It has a bizarre layout where the lobby is on the 12th Floor and you have to take at least two elevators to get to any of the rooms from street level. The views are lousy and they had "false alarms" in their system twice during our four day stay. I will say that the staff was very friendly and accommodating...otherwise our stay at this hotel was completely forgettable. Won't be back.
| 3 | null |
Way below standard......would not recommend
I just checked out of this hotel and it was not a good experience at all. Rooms are way outdated with grimy furniture and dirty carpets. The tv's were at least 20 years old. The housekeeping was very, very slow. Asked three times to have sofa bed made up for my son so we could turn in for the night. It took an hour and a half. There was no one at reception desk when I got to hotel. They had to find someone. I tried three times to get into health spa with my key that worked everywhere else to no avail. Charged me for phone calls when I called their operator and asked to be transferred to their reservation line. They did fix it when I complained. Conceirge was very nice and helpful. Would never stay here again.
| 1 | null |
Awful Hotel
The ONLY thing great about this hotel is the location. We were in town from Florida for a funeral. Read mixed reviews online about this hotel but trusted that a Sheraton would be nice and meet our expectations. Upon check-in we were asked if we would need a parking pass for the parking garage but were not told that it would cost us $25 a day to park at the hotel that we were guests at (ridiculous). We discovered this on the day we checked out and received our bill.The entire hotel desperately needs updating. Our room was on the pool level with a pool view. Every time a guest moved a chair at the pool it was extremely loud in our room. The room was warm and even though we adjusted the air it did not cool down. We asked for a 7:45 wake up call on the morning of the funeral but instead received a 5:45 wake up call. We then had to call back again to request another wake up call so that we wouldn't oversleep. The following morning we wanted to sleep in because we were exhausted so we did not request a wake up call but received one at 7:45 and could not go back to sleep. The pool was absolutely disgusting. The color was off, you could not see the bottom of the pool and there was hair all in the pool. There was nothing "nice" about the pool area either, only the view. You could hear a lot of hall noise in our room. The bathroom layout was small and the toilet is literally underneath the counter. Awful hotel and WAY over priced. Many nicer hotels to choose from in the area. .We travel a lot and stay in a lot of hotels. This was one of the worst. Very disappointed.
| 2 | null |
high quality modern hotel
Stayed for two nights in a king club double room with a city view which we really enjoyed.
The room was modern, well furnished and spacious by city centre standards. The bathroom
was excellent but we were puzzled by the opaque sliding window between it and the bedroom.
Even when closed it flooded the bedroom with light if the bathroom light was switched on during the night.
We made use of the club lounge for breakfast each morning and were delighted with the
choice and quality of what was on offer. We also popped in one rainy evening and had
dessert and a glass of wine in comfortable surroundings.
After we checked in at the hotel late in the afternoon we were hungry and decided to get a
quick bite to eat at the downstairs bar - this proved to be less easy than we thought as the
service was very poor. Although we sat at the bar and it was not busy the staff were
more concerned with chatting to each other and checking on their phones which did not make us feel good about the place so we did not return.
All other staff we met during our stay were efficient and pleasant.
This is a very good modern hotel in a good location and we thought it was good value for what we paid - particularly the use of the club lounge.
| 5 | null |
The roof the roof the roof... and if you are lucky with your room
amazing roof terrace bar with a wonderful view on downtown LA! great coctails, great parties there! and the swimminpool...
as to the rooms: i personally had a very nice room (414), designer lay out, panorama window, huge bath, some funny elements (like the transperent curtains separating the bathroom from the room, and no door - so no privacy... I saw some other rooms in this hotel, which were quite depressing. It's like the comfort and cozyness (yes, that's what we want in hotels - how surprising) - were sacrifised to impress you with the feeling you stay in the modern art gallery...
Still worth while to try - if you are bored by Marriots and Hiltons...
| 4 | null |
Great location in Dupont Circle
The Palomar is located near Dupont Circle, one of my favorite areas in DC. 3 blocks to Q st entrance of Metro and tons of dining options. My hotel stay was good but did not blow me away. We stayed 2 nights over the weekend, first night in a Deluxe Queen room which was pretty tiny. We inquired about an upgrade and they were able to put us in an Executive King room which was much more spacious and somehow the bed was a lot more comfortable as well. The continental breakfast was a little limited so we went out for breakfast the second morning. I would stay here again but I'm still searching for my favorite DC hotel
| 4 | null |
Somewhat Mediocre and Overpriced
I have stayed in many Hyatts around the world and this is not going to be a favourite. Although the rooms and corridors seem refurbished, the building feels old, notably the elevators. I overheard guests using words like "mediocre" and that about sums it up. Boston is expensive (I don't know why), but the price I am paying seems a lot for what comes out as a 3.5 star property. Also, I find hotel policies rather petty. The mini-bar / fridge has a prominent warning to tell the guest that a) if you store your own food in it, you qualify for a $25 cleaning charge!, b) if you so much as touch a bottle inside the fridge, let alone move it elsewhere, then you pay as if you had consumed it. If you need a fridge (e.g. for medicines) then you have to ask for a separate one. So, if you had been planning to avoid the overpriced breakfast and eat from supermarkets, use the ice-bucket as a mobile fridge - at least the ice is still free! Pettiness of this kind I have never experienced any where in the world (total of over 60 countries to date) and it does not encourage my loyalty.
| 2 | null |
Nice inside, dodge the dodgy outside.
We stayed here for a couple of nights in late-May.
Pretty much everything in the Renior was great - the staff were fantastic, it was clean and our room was really nice. It's a very pretty building (historical) and we always felt safe inside.
Unfortunately the mission is a block or so up the road which means it is a less than ideal location.
If you're traveling on business or as a couple then there is absolutely nothing wrong with the Renior - it's right next to a muni stop which will get you downtown or down to Fisherman's Wharf.
However, I wouldn't recommend this as a place to bring your family - some of the sights in the immediate area aren't too pretty.
In saying this, the area is really on the way up - some restaurants and bars have recently opened up nearby and that's where I found the best coffee of my San Fran trip!
| 3 | null |
very nice convention hotel
I attended a meeting there earlier this year and this is a very nice resort. Beautiful golf course, spa and exercie room. There are several restaurants but the bar also has very good, reasonable priced food and the largest tv screen I have ever seen. I covers the whole place in width.
I had a suite with a large bedroom, amazing bathroom ,living roon and 2 decks. It was more than I needed but nice to have.
The staff was very well trained and I hope to have another meeting there.
| 4 | null |
Really, really bad
From an electricity outage (beyond their control) to putting us in a room with two twin beds to having a wedding directly below my room with pounding bass until 12 am, this was one horrible experience. Contrast this with our stay the next night at the Westin convention center and I have to say this hotel is sub-par. It is in a great location, but that does not make up for bad rooms, bad service and an excuse-making staff.
| 2 | null |
3 Day Trip To San Diego
This is a great location. Down the street from the Petco Ballpark. Location is great
Parking: Valet Only
Place had a gym with water cooler. Terrace near the gym. The 9th floor had the gym, the terrace, the bar/lounge area. The grass area for the pets, and another terrace with the firepit and view.
There was a bar downstairs/eatery with a business center. Very clean place and pet friendly. The rooms were excellent and clean and modern style.
Did a segway tour with the "Another side of San Diego" Did the Balboa Park tour, it was fun since I have never been on a segway before. Recommended for everyone.
| 5 | null |
nice for airport hotel
nice room, nice fitness center for an airport hotel. From parking lot/entrance is crowded, if you want to park yourself, you have to park at an independent lot behind the hotel, which is just a bit desolate at night and just a bit inconvenient
| 4 | null |
Posh, but tiny rooms, in sleepy section of Manhattan
This hotel is immaculately clean and stylish. However, the room I had was tiny-- the bed was up against a wall on one side and about two feet from the other wall, and I am not exaggerating when I say that the bathroom was about the size of an airplane bathroom, and the shower was about the size of a telephone booth (for those under 30 who don't know what a telephone booth is, it is about 2 feet square, just enough room to turn around in.) On the commode I had to embrace a pillar in the wall if I didn't want to sit sideways. Also, for no apparent reason, there was a clear window in the bathroom wall which allows anyone in the room to see into the bathroom, even when the door is closed. You better be on very friendly terms with your roommate.
The hotel is located in a nice, but sleepy section of Manhattan. No night scene in this part of east midtown. But the subway entrance is only two blocks away, and lots of nice stuff, such as Times Square and Central Park, is about 15-20 blocks away if you want to walk or take a short cab ride.
| 3 | null |
Not the best Hampton Inn
We usually stay at the Hilton New York while in NYC, but have stayed in many Hampton Inns all over the country. The Hilton New York is very expensive and really looking dated so we decided to stay here based on all the good reviews. Quite frankly, I feel as if we stayed in a different hotel than many of the reviewers. We did NOT have a wonderful experience. We arrived in New York very early in the day. I had called weeks ahead and asked if there was any possibility for early check-in, and they assured me they would do their best. We ALWAYS get early check-in at the Hilton (possibly due to the larger size of the hotel). They suggested we leave our luggage which was very convenient and check back later in the afternoon. When we returned back at 1:00 the woman at the front desk was so unbelievably nasty when I asked her if there was any possibility of checking in. I also had a question about the billing that she refused to answer. She was too busy answering the phones rather than take care of customers right in front of her. So we tried to have a seat in the unbelievably crowded small lobby and waited. We watched atleast 2 or 3 other people arrive and be given rooms immediately. When I started to get up to inquire all of a sudden the bellhop came over with a key. Strange since the billing question was still not addressed. The room was OK, but showing a little wear and tear. We had been walking around the city all day and just wanted to take a rest before we headed out. My son picked up the remote for the TV to find gum stuck to the back of it. Well, after my experience with the front desk I knew they weren't really helpful so I cleaned it myself with purell. Gross! Then my son went in to take a shower and got water all over the floor. So I used a towel to wipe it up and the towel was black from the dirty floor. I don't know how long it had been since that floor was cleaned. The bathroom has a nice vanity but it has space on either side of it where it is place on the wall. On closer inspection, the floor was filthy on the sides and around the vanity. Maybe I wouldn't have noticed if I wasn't already disgusted by the floor. The bedding looked fresh and clean as did the tub and toilet. I guess my mind starts wandering when I realized how dirty the bathroom floor was. Our next experience was with the breakfast. Oh boy! It was our own fault for going at 9am which is the busiest time. However, a hotel this size should have a breakfast area that can accomodate the number of guests staying there. There was a huge line and not one place to sit. There were even people sitting in the lobby eating amongst the large group of kids with luggage everywhere waiting for a bus to pick them up. There was nowhere to move in the mine field of luggage. We waited in the line and had cold sausage, burnt powdered eggs and some Fruit Loops which was all that was left. There was cereal all over the floor and not one piece of bread or a bagel or anything left just a big empty case. There was 1 waffle maker for a fairly large hotel with a huge line. I ended up taking my kids across the street to a deli and had a great breakfast of egg sandwiches for under $10. We never went back to the breakfast again. Upon check out I did fill out the survey card and one of the managers was very concerned and apologized profusely. She did try to make amends which was nice, but I still would not stay here again. My husband did finally get the billing issue taken care of after 3 attempts. With the exception of that one nasty woman at the front desk everyone else was very nice. It is also not the staff's fault that there are large groups of tours staying here, but whoever designed this hotel did not take into account that people would have to wait in the lobby for their transportation to arrive. It was also very poor planning to have such a small room for the breakfast area.
| 2 | null |
A Fun Place to Stay
My husband and I have found the Klimpton Hotels, in general, a great place to stay. There's a contemporary feel to each of them and they all feel quite "hip" if not also a bit contrived. The Helix is the one (of the 3 we've tried in Dupont Circle) which we like the best. The rooms are large and well lit. Bathroom are very small, but adequate. Every late afternoon there is a cocktail hour in which drinks of wine/champagne are available at no cost.
| 4 | null |
Disappointing
We found our experience in this Hotel so disappointing and not what we expected of a Four Seasons. We have been lucky enough to stay in the Four Seasons Palm Beach, Las Vegas and Beverely Wilshire and found the service to be exceptional. Washington was nothing like this.
Right from check in, our children weren't greeted with the lovely gifts or bath products or chocolates etc that the Four Seasons normally spoils them with. No-one asked if we were celebrating anything special. Our room which was a suite with an interconnecting room was very dated. The children's bathroom was so small only one person at a time could fit between the toilet and the shower. Our air-conditioner broke down as did our main TV. The maintenance crew were lovely though. There was food stains all over the remote control and the sofa. I had to wipe them down.
Our experience in the Steak House dining room, included having to send back a burger because we found a hair baked into it. On a positive note the staff were very apologetic.
The Hotel tried to brighten up our stay by way of a discount yet this wasn't deducted at check-out and we had to ask for it. We were also overcharged by a substantial amount and only now a month after our stay have we received a credit.
On the positive side, the Concierge was very helpful in sorting a tour for us. We appreciated this. We also had the occasional access to the house car which was also great as was the ice cream shop down the road from the hotel.
Overall, a bit of a disappointing introduction to Washington.
| 1 | null |
Gracious, yet unpretentious
I stayed at the RBI for two nights and it was one of the nicer places I've stayed ever. The staff is friendly and accommodating, the grounds are lovely, and the rooms are spacious and comfortable. The property is in a residential neighborhood and is surrounded by golf course, so it's quiet and tranquil. The place is laid out so that you never feel like you're in a big resort -- there are plenty of private places throughout the grounds so you can sit by a fire or a fountain or on your own balcony or patio. It's perfect if you're looking for some peace and quiet. The Veranda restaurant is a nice outdoor space for breakfast, lunch, or a sunset dinner, and the sports bar inside is comfortable and good for a happy hour cocktail or beer. My room had a king bed and a large soaking tub with a separate shower, as well as his and hers sinks. It also had a Keurig coffee maker and small refrigerator. The spa was great -- I had a really good Swedish massage and spent some time by the adults-only saline pool. The place was really busy -- several weddings during my weekend stay -- but it never felt hectic or crowded. Even though I was there on business, I came away feeling relaxed and rejuvenated. I can't think of a single thing that wasn't close to perfect. If you're looking for endless beach action or a wild nightlife, this isn't your place because it's about a half hour from downtown San Diego, but if you want a retreat from the world, this is it.
| 5 | null |
Great pet friendly bargain
This is the only pet-friendly hotel near LAX that I could find. We were very pleased with the entire experience. Lovingly maintained extensive gardens that you stroll through to get to your building. Our first floor room was very convenient for us and the dog. The property is more like a bygone era collection of 2-story motel buildings but don't let that put you off - it was very well maintained, including the sweet pink doors and awnings. Even tho' it's on the corner of Century and Aviation, we did not experience traffic noise. And unlike the big brand name hotels, the room had frig and micro. We left too early to experience the breakfast. Took advantage of the one night plus 7 days parking package -- all for under $200. We will absolutely use this place again and highly recommend it. Ths only drawback, and not the hotel's fault, was very noisy guests up an down the stairs in the middle of the night.
| 5 | null |
Good value
I needed a hotel in the Upper West Side and I was pretty happy with the Days Inn Hotel, especially about the price in NYC! The room was large, the bed was comfortable, and the bathroom was clean. The hallways were a bit loud and there was only WiFi in the lobby area. There is also a great deli across the street from the hotel! All in all, a pleasant stay.
| 3 | null |
Perfect Hotel in Beautiful City
The Chicago Sheraton is perfectly located on the Chicago river and is an easy walking distance from the lake (Navy Pier) as well as Michigan Ave. Hotel is comfortable with a varied choice of places to eat. Conference center is fantastic.
| 4 | null |
complete dump!!
by default- with a mix up of ours , we were stuck at 1 30 am w no room for one night-
we had to stay at this dump- and were charged 400 dollars- even though, we are a marriot member, we knew the room was jacked up in price, the room and bathroom were disgusting- loud air conditioner, thin towels , rediculous bathroom- please be aware- do not stay here- we felt completely taken advantage of- with a rediculous rate.
| 1 | null |
Great hotel for the price in NYC
My husband and I really liked this hotel. It's only a few blocks from the metro, the natural history museum and central park.
We found the decor to be pleasing and the price was incredibly reasonable for the hotel room and amentities offered. The decor is modernish and is as pictured on their website. The king bed was super comfy with a down comforter and feather pillows. There were wood blinds as well as thick curtains that truly block out the light. The bathroom was well appointed and the shower was roomy.
We booked directly through the hotel's website and got a great deal on a package that included valet parking. They then emailed us a link which allowed us to "share" where we'd be staying for a room upgrade. We did so and submitted the upgrade paperwork when we arrived. They almost told us they couldn't accomodate the upgrade but then the gentlemen checking us in found a deluxe room to put is in on the "quiet" side of the street. I had selected a superior room since the standard (like most hotel rooms in NYC) looked really small. The deluxe room we were upgraded to was quite large, actually, especially by NYC standards. And when the gentlemen said he was putting us on the quiet side of the hotel, he wasn't kidding. When we exited the morning after we checked in, they were doing street construction or some such right across the street and it was very noisy. FYI - There is scaffolding surrounding the hotel at this time which doesn't inprove the exterior facade any and, I am sure, blocks the view for anyone on that side of the hotel but, once gone, this will be a pretty hotel. If this concerns you, check "street view" on Google maps to see if the scaffolding is still there.
The best part of the hotel are the public lounges (which also serve as smoking areas for any smokers out there who are feeling ostracized these days) on the 14th and 16th floors which have multiple green privacy screens erected and great views of the city. These are great places to go out and relax and have a cocktail and catch the view.
Lastly, every staff member we encountered was genuinely friendly, including the valets, and our check-out process was incredibly smooth. We would definitely return and recommend this hotel to others.
| 5 | null |
All you need in Manhattan
My husband and I stayed three nights (10-10-10-13) and loved it. The room was very European. Yes, some say small but it is all you need in NYC. It was very clean and the bed super comfortable. The staff were helpful, the rooftop view outstanding night and day, the location was close to the subway, shopping, and a huge variety of restaurants. Our room had a private bathroom (shower and commode in one room) then a seperate sink which made so much more sense when getting ready to go out at the same time. I highly recommend this hotel and we will definately return.
| 5 | null |
Sofitel was so so
I agree with the previous review... 3rd floor room was like being in a bunker - dark and musty. A "city view" was actually no view. Looked straight into the wall of the mall. Worse yet was that the bathroom had not been adequately cleaned before our arrival.
On a positive note however, the breakfast in the restaurant was very good.
| 3 | null |
Standard NYC hotel, convenient location
Great location. You're right there among the shops on the Upper West Side, couple of blocks to Central park, walking distance (10-15 min) to Lincoln Center and the shops/restaurants of Columbus Circle, just a couple blocks to the nearest subway stop.
Hotel room is your typical NYC cozy sized room, but I was pleasantly surprised with the bathroom. Spacious by NYC standard - single sink, bathtub with shower, and toilet.
Comfy, clean bed. Closet was non-existent. Only enough room to hang my single work outfit (I was traveling for business and only in NYC for one night). Lots of drawers in the closet though.
Front desk and valet all friendly enough. Never ate at the hotel so cannot comment on the food. Had no problem with the elevator while I was there. Just note that the building across the street is under major construction. Very loud during the day, but all work stopped by dinner time. No noise at night.
Be sure to enjoy the outdoor patios - common areas where you can get a view of the city.
| 3 | null |
Good Location, Not so good hotel
Firstly i will say that this hotels location is very good. Its right on times square and an ideal base from which to explore. The rooms are of a good size and the bed is large and comfortable.
However i found the interior of the hotel to be a little dark and dingy and although the concierge was always helpful the bar (which is located almost as you come out of the lift) was always packed with people and getting serve or getting a seat was always impossible after 5pm.
As for the room we did have a few problems with the TV which didnt get fixed the first time and so the engineer had to come back and also that used tea cups and plates were not cleared by housekeeping until we rang reception to get them collected.
All in all though i must say as this is new york for me there wasnt much need to be in the hotel or our room for much time at all so it pleasant enough.
| 3 | null |
My favorite cozy n romantic hotel in San Francisco
I often stay in San Francisco and like Boutique Hotels ONLY !!!
Don't care for the big chain hotels.
This is by far my favorite and most affordable based on the other hotels around.
Super clean , Cozy for a HOT date and most romantic !!!
Staff super friendly and professional .
I love the Saki in the early evening and the Perrier water at the front desk.
I always recommend this hotel to many of my out of town friends .
| 5 | null |
great idea, terrible experience
1. VERY rude crew
2. not that clean
3. HORRIBLE bed
| 1 | null |
Convenient and nice extras
Older hotel. Less than 3 blocks to Convention Center, 1 block from 16th Street pedestrian mall, 4 blocks to Larimer Street. I had a large clean room, king size bed, and good sized bath. Very quiet, I could not hear hallway or neighbors. Very nice lower level lounge that had a great complimentry buffet breakfast in the morning, complimentry beer and wine early evening reception, and evening cookies. Staff was professional, friendly, and helpful.
| 4 | null |
Need a real restaurant
Got there and the pool party was insane. It's about three blocks from the Metro Station at the Navy Yard which was helpful. They sorely need a full service restaurant or more then a McDonlads across the street. The room was clean and comfortable and the desk people were very helpful. The bar needs to stay open later as well. If you don't miond walking or cabbing, it's not a bad place.
| 3 | null |
Nice but be very careful inspecting your valet-parked car!
Fairmonts are typically top-notch managed properties and San Jose is no exception. Everything about what they do is typically at a standard above all others and from the standpoint of hotel experience, once again, it met our expectations. Yes, they can sometimes be expensive, but if you're looking for an experience where you need services and are dealing with complications of any kind, they are the hotel of choice. They are terrific. My one bad experience on this last visit was our observation that the valets were tossing around the cars in the garage like rag dolls. They have a sign saying 20 minutes to retrieve your car, so this is a case of too few valets for the job. I got to my next stop before I noticed my 2013 vehicle had suffered minor damage while in their possession. I reported it upon my arrival at the next Fairmont and so far, no response. None. For that one incident alone, I'd probably not go back and if you are letting them park a car, inspect it.
| 4 | null |
Ok Hotel - nice staff
I stayed at this hotel for a convention over July 4th week. The hotel itself is a bit dark and the guest rooms could be updated a bit - again dark in atmosphere. We ate a few meals at the hotel - room service was not overly good but edible. The breakfast buffet was expensive but they did have a nice assortment. It was hard paying $50/day for two adults and one child for breakfast. The best thing about the hotel was its staff. Anything you asked for was granted and they always greeted you - just even passing in the hallways - nice touch. There is a lovely convenience/grocery store just down the street called Dominics that carried all kinds of food as well as wine and beer. This was a nice alternative to paying the high prices at the hotel. Overall a very nice stay - would return.
| 3 | null |
Fine Airport Stay
This is a fine airport hotel, but like many airport hotels it can be up and down. i stay here at least once a month and while the facility is fine there are ups and downs. TV may or may not work, AC can be spotty ant the shuttle is a crap shoot. That said, the staff is excellent and the value for money is also excellent. The facility suffers from the type of lack of attention to detail common in many airport hotels, but overcomes it with staff effort.
| 3 | null |
Wonderful Seattle Hotel
This is a lovely historic hotel and we have stayed here often. The staff are competent, patient and friendly. There seem to be many long-term employees and they are all welcoming and helpful. The location is very convenient. The Andaluca Restaurant serves an excellent breakfast and a wonderful tapas menu in the evening. This is a great place; we love it.
| 5 | null |
Nice hotel, great location, and a helpful and friendly staff.
The Magnolia is a lovely hotel in a superb location in downtown Dallas. The staff is well trained, very helpful, and super friendly. The shuttle service provided by the hotel is a real big plus. I'd certainly stay there again.
| 4 | null |
Convenient but artfully loud
Hard beds and pillows to our taste. Clean and courteous service from the front office. Great location. Decorations and overall theme not to our liking. Skip the cafe, not a good value and service dreadful. Direct phone assistance when we called for a concierge question prior to the visit was so so. Phone voice was cold and abrupt. Not discourteous, just cold. Could have stayed at the Westin for the same price. Our mistake.
| 2 | null |
Don't waste your money
I usually don’t write comments about my stay but I had a such bad experience that I thought I should put 10 min of my time to express my disappointment on this hotel. I paid $300 a night to stay at the resort for five days. I made my reservation on Bookit. Com and I exclusively tired to stay out of downtown knowing that there is usually high parking fees. However up my arrival I found out that the parking fee at the property was $32/night. This was so ridicules because I was going to stay for 5 nights so I paid $ 170 in parking. While in the property I heard people talking how they were shock about the parking fee. Second no one offered to help us with our luggage, third my room was facing a public park on the ground level and every morning I had an impression that bunch of people are running into my room. The room was totaly exposed to the public unless we had our blinds closed all the time and finally I had my property stolen in the pool area. I could not file a claim or a incident report because security was busy with another lost properly incident. I paid $1800 and it was a complete nightmare.
| 1 | null |
Nothing Special
This Hotel is decent, but nothing special. We stayed two nights. It is a bit pricey for what you get. It is located at the north end of Mile High Stadium property, which is convienient for Bronco home games. It appears that there hasn't been much interest in upkeep or upgrades in recent years. We thought the shuttle service would be a nice feature, but found out that the 11:00pm last run time really means don't bother calling for the service after 10:30pm. We got stranded downtown. Dissappointing.
| 2 | null |
bargain for your money
I wouldn't listen to the people whining about this hotel. It is CHEAP and in a GREAT location. Is it luxury? No. But it's fine. Lobby is huge and nice, lots of international travelers. Our room was large, spare and clean. I have to laugh at some of the whining: cobwebs, shabby rugs, dings on the walls. OMG! First of all, our room wasn't like this. But secondly, it's at BARGAIN prices. What part of cheap do you not understand? And thirdly, if your room is truly gross, change the room. Not rocket science. Fourth, it's NEW YORK. You'll be out of your room almost the entire time you're there.
| 2 | null |
Very relaxing and unique. The parking is expensive but valet's are quick to help.
We had only one night in Austin and wanted to stay downtown near 6th street. It's so easy to walk to the bars and restaurants. Got a great rate on a small room. Be sure to ask for a non-pet floor if you have allergies. Everyone was friendly and the hotel is lovely.
| 4 | null |
My favorite hotel in Chicago
This hotel is ideal - it really focuses on what's needed, and eliminates what's not. Luxury, but no fussiness. You can have a fancy meal, but you can also get great, healthy food to go in a brown bag. The rooms are simple, but elegant. The bed is completely divine. The staff is incredibly helpful. There's free wifi and bikes to rent, and it's not a super expensive hotel. Great location, great gym, great service.
| 5 | null |
will stay again if in this area
we stayed in the portola building for 12 nights, march 19 -30/12. we were on the 5th floor for the first night facing vineland which had alot of freeway noise. the next day they moved us to the 2nd floor facing the pool which faces vineland and it was much quieter. The bed and pillows were very comfortable and the room was nice and clean. Hotel and grounds were well kept. The gift shop ladies were VERY helpful with walking and driving directions around the area and hollywood area. restaurant was good, a little pricey. a small fridge included in the room would have been nice to have. A 24 hr supermarket and metro was in 5 - 10 minute walking distance. we had no issues walking around the area in the evening. we used the hotel shuttle to universal which was handy. take along a GPS( and a map as back up ) and allow enough time to get to the hollywood area and further as traffic is busy all the time.
| 4 | null |
My stay at Alexander Inn Philadelphia PA
Wonderful place to stay! Staff was great, Cool and safe area. Easy walking to places to eat and drink. Great free breakfast. Room was a little small but very clean. Price was well worth it. Will come back.
| 5 | null |
Excelent location, nice rooms, Marvelous staff...don't miss this property
To keep this short and concise, this is a great place to stay. Nice rooms with a view if you have a high floor and look towards the river. Manager "Justin Scarpa" was extremely accommodating. Staff was also helpful.
| 5 | null |
Dingy
Large rooms but a bit shabby
Wifi was poor - kept cutting out
The area is not great - when we told locals where we were staying they pulled faces and advised nicer hotels like harbor court and the griffon. These are obviously more expensive.
There is an attached restaurant - Soma - where you can get reasonable breakfast
The hotel is convenient for location but not a particularly pleasant place to stay. Tolerable but there are better options out there.
| 2 | null |
Not what i expected
I had high expectations due to the recent remodelations. The only advantage was the location. The service is average, rooms super small, no amenities and the bathroom not super clean and very old. It is not worth 200 a night.
| 3 | null |
Not what it used to be
This used to be a good hotel, now its 3 star at best.
No Airconditioning - well the room didnt get below 78
Phone didnt work
TV fuzzy
Manager totally incompetent.
Used to be a cool boutique now its a waste of time.
| 1 | null |
Beds are Too Small for 4
We've booked a room for 4 people but the room should just be for 2 people instead. It's not QUEEN size beds. They are just full size for one person and the hotel does not have a room with sofa bed. We end up take turns to sleep on the floor during our stay. But the bathroom was big and nice with separate bath tub and shower room.
| 3 | null |
Great location and staff are excellent
My wife and I have just returned to Gibraltar from a 5 day break in New York and stayed at the Cassa Hotel.
The hotel is in a great location and is modern with excellent staff. Our room was clean and well furnished (bed was a bit small) and the bathroom was spotless with a huge walk-in shower. We were on the 17th floor at the rear of the building and heard no street/traffic noise at all.
The only drawback we found was that there is no tea or coffee making facilities in the room, however there are plenty cafe's and deli's in and around this block.
There is no bar in the hotel but work is going on to open a brasserie early next year I believe. Again though, there is a huge choice of bars and restaurants in close proximity, we used one just down 45th called the Perfect Pint for a few drinks most nights and it was excellent with a great atmosphere.
I'd definitely recommend this hotel and would have no hesitation booking it again as we found all the staff very helpful and friendly. Everyone of them we came across took the time to talk to us when we were coming and going and hotels over here could learn a thing ot two about customer service from the Cassa. I wouldn't normally mention specific staff, but Patrick who checked us in was particularly helpful and Gabriel was always cheerful and friendly and nothing seemed too much trouble for these guys.
| 5 | null |
Hotel needs some updating, but the staff is super friendly
This hotel is definitely in need of some updating. The rooms are... well, let's say I wouldn't plan an extended stay here. However, the staff is very friendly, super helpful and they more than make up for the shabby rooms. Not a bad stay for a night or two, especially if you need to be near the airport. But if you're looking for ultra-comfort, this probably isn't the hotel for you.
| 3 | null |
Awful experience
I prepaid for two nights here starting Saturday and checking out today. I booked a 2 queens deluxe room in the Ocatilla building. The trip was supposed to be a semi staycation for my little girls and me. The hotel is beautiful, especially if you like this particular architecture and the grounds are lovely and well maintained. This pretty much sums up the positive for me, unfortunately.
As I stated, I prepaid for our two nights and thought everything was all set. I went to check in and the lady at the desk was pleasant, but she checked me into a different building. I advised that I am supposed to have a room in the Ocatilla building. She checked again and then stated they never had me associated with an Ocatilla room. I produced my reservation, prepayment confirmation from Hilton.com. She then went to the back and came back with another lady, Doris. Doris proceedes to tell me that they cannot accomodate me in the Ocatilla room because some of the rooms are out of commission. I asked why I wasn't notified prior to driving two hours there as it should've been my choice whether or not I wanted to accept accomodations of a lesser standard. She then stated it just happended that morning. Now at this point I'm suspicious as the first lady stated they never had me associated with the Ocatilla building, but now all of a sudden the rooms are out of commission. Totally unacceptable because someone is not being truthful. I explained that I was not willing to accept anyhting less than what I've already fully paid for. The two ladies then go to the back. In the meantime, the two gentleman at the front desk checked in at least 4 other parties into rooms in the Ocatilla building. I asked Doris about this when she returned and she just kept saying how my room is out of commission. She then said they could put me into a different room for the night and then move me into the Ocatilla room the next day. I'm sorry, but I didn't pay to stay in a regular room and moving across the resort with three young girls is not my idea of a pleasant staycation. She then said they would've refunded the 1st night back to me, but couldn't do it because I prepaid on Hilton.com vs at the front desk. She states they would have to figure out how to do and would have to get back to me. Yeah, I've seen this trick before and I know full well that they would "forget" to look into my credit back to my card. End result up front was that I received a key to a room in the Valley Wing with a promise to move to my correct room the next day. I told her I would be back if the alternate room wasn't acceptable to me. I also asked for access to the executive lounge as this was a perk with having an Ocatilla room. I went to the room and of course it wasn't aceptable. This is why I paid to stay in the Ocatilla building. I went to the concierge in the lounge and spoke with Kim. I asked if there were issues with some of the rooms and of course there weren't any issues. The truth was that they were just fully booked up, over committed really. This is what I suspected all along and the truth is what I should've been given, not a lie about rooms being out of commission. A hotel of this caliber has no place lying to guests. I asked to speak with a manager who agreed to come down in person. I do give Chris credit for coming down in person, but he was very dismissive and seemed annoyed that I would even need to discuss this. I even told him how I understand this is a busy weekend, but feel as if everyone is just talking me off just as he was doing at this point. His condescending, dismissive attitude was really unprofessional and not how you treat any guest. He agreed to put me in a 1 bed, ADA room for the night and allowed a resort credit for the night. The credit wasn't the entire cost I paid for the night, but was acceptable being that I had a room in the Ocatilla building. I was never moved the next day to my correct 2 queen bedded room nor was I given a partial credit for the 2nd night.
I have to say that Kim in the lounge was AWESOME and was the catalyst in getting some progress to a resolution for me. Without her telling me the truth and calling the manager, I wouldn't have gotten to the point I ended with. A special thanks to her!
The girls and I did try to salvage the stay, but the mood was already set and the tone was negative. Sadly, I cannot see myself spending another dime on this place. The fact they failed ot see was that the money wasn't the issue as I wouldn't be staying there in the first place and wouldn't have prepaid. It comes down to pure customer service and treating EVERY guest with courtesy and the respect each one deserves. Doris and Chris failed at this. This was not a good experience and will be relayed as such to anyone who asks.
Again, the grounds are gorgeous and the Ocatilla lounge people were wonderful.
| 1 | null |
Full of grace and charm, but "nickel and dime" the guest.
This is a class hotel in the downtown area of Seattle but: $ 15 for internet for EACH device, $8 for water in the room, $+40 for valet parking. Heat was hard to control in the room and TV reception was snowy on a local channel. These trivial matters just do not match the ambience and advertised quality of the property.
| 4 | null |
AC problems -- staff did their best
We also stayed at this hotel on the day they had a power outage and no air conditioning. It made for an uncomfortable night. We had no issues with the standard of the room, which had a balcony overlooking the freeway and shopping mall, or with the cleanliness of the hotel. Wifi worked only intermittently, so was refunded the $10 charge. We had paid for this room using points, and after sending a complaint to their head office, the points were returned to our account. We could not have asked for a better or more prompt response.
Breakfast in the club lounge was substantial and good. All the staff we encountered were friendly and as helpful as they could be in the circumstances.
| 3 | null |
Worst Hotel I've Stayed At.....
My mother, son and I took a chance on this hotel as it was in the right location. Upon arriving at the hotel the amount of vagrants hanging out in front should have been an indicator of how highly rated the hotel was. The gentlemen at the check in counter was very pleasant and allowed me to park my car there so that we could spend the day at Universal Studios and take the train over.
The location of the hotel was perfect. Just a short walk to Hollywood/Highland were we were able to catch a train for $1.50 for adults and $.25 cents for seniors. Can't beat that deal. By the time we got back to the hotel we were exhausted and checked in pretty quickly. The guy at the front desk again was very pleasant.
The room was nothing to write home about. The TV reception was not great, there were rings in the sink and bathtub and it was a bare bones hotel, but we knew this going in. We just needed a place to rest our heads and get some sleep. This is where it got bad.
Turns out that we were placed right between a couple of rooms that decided it would be great to stay up and fight all night. Between the yelling and slamming of doors it was almost impossible to sleep. A call to the front desk was of no help. Obviously the two gentlemen that I had encountered earlier in the day had gone home and been replaced by someone who just didn't seem to care. He gave me an obligatory, "I'll see what I can do." He obviously couldn't do much because for at least another two hours the same cycle went on. This was exactly the same with our second night, only this night we got an added in guitar playing drunk who couldn't carry a tune for the life of him. Calls to the front desk again did no good.
I guess it stands to reason we will not be staying here again. Maybe this is for you, but it wasn't my idea of a good night's sleep.
| 1 | null |
Pipe Burst!
We checked in, put our suitcases down and headed up to Hollywood Blvd. We came back a couple hours later and my friend looked in the parking garage and stated "somebody flooded their room." They were cleaning out the garage with huge vacuums. We walked through the lobby to our room and the desk clerk stopped us. He told us his "security guard" - trying to be funny-referring to his bell hop- would help us move our stuff to a new room, as our room, as well as one other person's, flooded when a pipe burst. We were astonished at the mess. Our dripping wet, dry clean only, clothes were left alone, hung all over the outside railing, for anyone to take. They handed us our dripping wet suitcases. We took pictures of it all, went to our new room, put our wet stuff down, and went to talk to the clerk for compensation, of course they would have insurance, they didn't. He offered to take twenty dollars off of the price of our new room. He then, ten dollars at a time, brought our room price down fourty dollars. This is not a lot of money off, when you are in Hollywood. We thought it would be fair, at minimum, for them to comp our room. He told us to "take it or leave." There were premiers and there was no where to go at 1:00 A.M. We called the toll free Quality Inn number, they told us to stay the night, pay and call after we checked out. We did. We waited a long time to get through to customer service. The customer service representative explained each Quality Inn is independently owned and she would call the owner, why I held, and see if he would refund our money, to avoid a formal complaint. We were not even asking for compensation for our clothing or suitcases. She came back and said he chose not to do anything further. She said he now had to contact us within 72 hours to resolve, since we were filing a formal complaint. I asked what would happen if he didn't and she said he would have a formal complaint mark. Which upon further questioning, I found is only internal, no customer's have access to this knowledge, so it didn't really hurt the owner. (Of course, he didn't call.) She told me to check triple A ratings before I stayed places in the future. This Quality Inn is in Hollywood, which is a busy place, so evidentally, by looking at all of the other reviews on this site, neither this personal hotel owner, nor Quality Inn care about the customer.
| 1 | null |
really tatty hotel
We stayed there two nights, thank goodness that was all the time we stayed there. It was really run down, tatty and the air conditioning would not work, it was either freezing cold or boiling hot, and as it was in July and New York was hot, we really needed some AC that worked properly. Had maintenance up 5 times to no avail, had to jist switch the system off and suffer. Bad area also. Would not recommend this hotel to anyone, except if you are after cheapy cheapy cheap and tacky/ We had no choice of this hotel as we booked a tour of america and this was the hotel we landed up in.
| 1 | null |
Good stay
The Hotel grounds are beautiful, comparable to other resorts we have been to, not the best but nice. We had a good room on the second floor overlooking the bay with a balcony, it was a great room with one flaw, the air conditioning.
The air wasn't wrking properly, called three times and finally got someone to come and inspect, he finally got it working but we still had issues for the duration of our stay except that on the third day it was cool enough at night to not really need it.
The pool area was very nice also and agree with hoveeagle that the service was slow during our stay but it was most of the time, general service from the hotel was good but not great, not sure if I would stay there again, we were there for a conference.
| 4 | null |
Creepy Crawly Ville
Where do I start? When I first walked in to my room there was a dirty trashcan in the bathtub so I had to ask them to finish cleaning. There is always a group of people hanging out smoking around the outside the office like it's a coffee shop or something. The owners are unreachable. The rooms are completely infested with roaches and flees. You can expect the housekeeper to pound on the door like she's trying to knock it off the hinges. If you're ever looking for sex offenders you can find plenty of them residing at 7410 East 21st Street Indianapolis, IN 46219. They only do linens and housekeeping once a week and there's no laundry facility onsite. The nearest laundromat and grocery store is a mile away and if you don't have a car the only way you can get to it is by cab, (expect to pay anywhere from $10 to $15 for that trip) because there's no bus that goes to the laundromat. Their weekly rate is $185 and that doesn't include the phone which they will charge $10 extra per week for and that's local calling only. They go in your room when you're not there and the maintenance people come and check your air conditioner without warning. The wifi only works in about 5 rooms. The rooms look great when compare them to a room at the King's Inn which look like someone may have set them on fire and even though I would never stay at the King's Inn again at least they didn't have any bug problems. There is a hotel right down the road that charges $185.50 per week and has laundry facilities and their price includes local and long distance phone and wifi and it's within sight of a grocery store.
| 1 | null |
First Class stay in NYC
I spent 4 nights at the Lowell Hotel. It was perfection! If you like a quiet, well run hotel that makes being in NYC relaxing, this is the place for you. The staff is very professional and I could not have asked for anything more. Beds are comfortable, they deliver any and all newspapers, the gym has everything one needs and the breakfasts are great. Super location on the upper East Side. It is a high priced spread but they do deliver good value.
| 5 | null |
wasted money
was told to check out park terrace but to check the motel 6t7 before decidong on where to stay . had stayed at park terrace before and enjoyed the stay however this time if ell i just wasted $50,00 to sleep in a circus. 4 grownpeople . what a waste of money. the owner should sleep in the room 24/7. terrible just terrible never again parkterrace.
| 2 | null |
good value
This well situated hotel is good value if the decor is a little tired.
Room was clean and comfortable and the staff very helpful.
| 3 | null |
100 Degrees in Denver and gave me a room with No Air Conditioning
Is One Dot the LOWEST I can give this Comfort Inn? I made this reservation a month ago, Went to check in around 5:45 after a long day in downtown Denver, the temperature was 100 degrees / 25 June 2012 / and they gave me a room with NO Air Conditioning. It was at least 90 Degrees in the room. I went to the front desk to as for another room and was told there were not Empty rooms they could give me, I asked for the manager and was told the manager was not on site. I asked if the Maintenance man could Fix the Broken Air Conditioner and was told there was NO Maintenance Man for repairing Anything.
After raising a fit and demanding another room with a Working Air Conditioner ( as Advertised and Promised ) the manager magically appeared walking down the hallway only to tell me the same room, they cannot give me another room because they were all full. I got on the phone with the corporate office and witnessed at least 4 people checking in to the empty rooms they said they did not have. The managers solution? Was to check me out , refund my credit card - and Asked Me to Leave the Property. Let me repeat that - Checked me out of my Room and Asked me to Leave the property. Do NOT USE THIS COMFORT INN. The did not try to help me in any way - look for other accommodations, NOTHING - I got in my car and drove 2 hours home not believing what just happened. I filed a Complaint with the Corporate office but I'm sure they will turn around and try to give the room to some other poor soul.
| 1 | null |
Fool Me Twice Shame on Me!!
This is the second time my wife and I have stayed that the Westin and both were complete disasters. The first was during my sister in laws wedding so we just chalked it up to the staff being a little overwhelmed. This time there is really no excuse…
My wife had planned a surprise night away for Valentine’s Day where we were going to have dinner at 5:00 and then go to the Grizzlies game at 7. We arrived at 3:30 for check in and were greeted by around 100 people lounging around in the lobby and a line to check in that almost reached the front door. After waiting in line for about 15 minutes we finally made it to the check in counter where we were informed that there were no clean rooms currently available and that housekeeping was working on making rooms available as quickly as possible. They would not say how long it would take to get into our room just that “I don’t want to tell you it will be an hour and then you be disappointed if it takes longer.” We had dinner reservations at 5:00 and needed to shower and change before hand so I asked if there was anything he could do. He replied “Sorry. We can keep your bag behind the desk and will call your cell phone when your room is ready.” An hour later I called the front desk and was informed that our room was ready.
While checking in I was informed that the hotel was not offering any discounts or concessions for the inconvenience. I asked to speak with a manger and explained to him that because of the lousy service and delayed check in that my wife and I were going to miss our reservations. I expressed my displeasure multiple times to which the manager just responded that he can not discount the room. The only words he really used were “no” and “sorry”. After about 5 minutes he offered my wife and I one free entre at the lousy restaurant Bleu, which is attached to the hotel, since we missed our dinner. I politely declined and he ultimately gave us a $30 discount on the room. I am uncertain why I had to argue with this gentleman for over 5 minutes before he finally did anything. You guys screwed up! At this point just try to make it right.
After the game my wife and I decided to grab a drink and an appetizer at Bleu. It was cold outside and the restaurant was convenient otherwise we would have walked over to Beale Street. It was around 9:30 or so and there were probably about 6 other tables that were seated. We waited for about 5 minutes before anyone came over to our table and then another 10 minutes for our drinks to arrive. We ordered calamari and it was awful. The calamari was undercooked and very bland. In addition our server would not come by the table and at one point I went to the bar myself to re fill our drinks…
It is a shame that a hotel with such a great location has such pitiful service. If you are looking for a nice place to stay downtown then stay at the Madison or Peabody Hotel. Although the rooms are not as modern as the Westin the building are historical and the service exceptional.
We will not stay at the Westin again and I would strongly advise anyone else to stay away.
| 1 | null |
Cockroaches in NYC
I was originally supposed to stay at the Fitzpatrick Hotel in NYC. After looking at the reviews on this website I came across a review that said that a reviewer had stayed at the Fitzpatrick and encounter Cockroaches. As I am extremely grossed out by these vile insects I cancelled at the Fitzpatrick and decided to stay at Morgans in NYC.
The cost was higher but the staff was great. They were accommodating and friendly. We thought the location was great and we liked the room. I evern liked to iron that was in the room for ironing my clothes. I read in other reviews that the lighting in the living room space of the suites was a problem for some. However, I was not bothered by the lighting. Although it would be a good idea just to add an addition lamp with a high wattage bulb. Anyway, on my last night there my husband and I decide to make it an earlier night and headed up to the penthouse for drinks. This was also something that we liked about the hotel. As we sat out on the balcony I saw a nasty disgusting and very large cockroach. I hurried moved away in asked for the check. I told the server/bartender and her only response was that she had noticed how quickly we moved inside and that she also disliked them. The next morning when checking out of the hotel I got the obligatory how was your stay and I made mention of the incident. The clerk at the desk apologized and said how Cockroaches are often seen around NYC. As if there was nothing that could be done about the situation. Now I lived in NYC for 5 years and the apartment that I lived in had the building serviced by an exterminator twice per month and I never saw one of those vile insects in my apartment.
What is very concerning is there seemed to be an attitude of this is NYC - get used to it. There wasn’t even an offer to Comp the drinks we where having when I saw the roach. Nice hotel but I would not stay again. I would gladly pay more to stay at a hotel that doesn’t think it just a part of the NYC experience to have Roaches crawling around the property.
| 2 | null |
Definitely Sub-Par
I am a Hilton HHonors Gold member and try to stay at Hilton-owned properties. I usually stay at the Embassy Suites by DIA but this one was pretty cheap and I was only going to be there a few hours so decided to try it out. Hampton Inns are usually pretty nice for lower end hotels but this one was very disappointing. My first interaction came when I called from the airport to ask for shuttle. The woman who answered the phone was so rude that I wanted to cancel but I was beyond the cancellation deadline. We arrived after midnight at the hotel and were the only ones checking in. The front desk agent (presumably the same one on phone) greeted us by saying "Name?". Not even a" hello" or "welcome", etc. She processed us and said "314" and handed us the key. The room looked just like a motel 6. Nothing different whatsoever. The beds are not the same as other Hampton's I've stayed at (which have always been nice and comfortable). We got a room with two "double" beds....looked more like twins. They were tiny and very cheap mattresses. The next morning I went down to catch shuttle to airport. They told me I should have signed up the night before and the next two shuttles were full. It was going to be a 90 minute wait. Ridiculous. You would think an airport hotel would have continuously running shuttles to the airport in the morning.... Not once an hour. Also, this hotel is not located with the other Tower Road hotels that are near restaurants, etc. This is in the middle of a field near nothing.
| 2 | null |
Very nice !!!!!
This past summer 6 of us went to Baltimore for the weekend to see the Orioles. We stayed at the Mount Vernon Hotel. I was pleasantly surprised by the size of the room and overall cleanliness of the hotel. The beds were huge,comfortable and the rooms were immaculate. The staff was very attentive and made sure we were comfortable. The biggest surprise was the buffet breakfast was included in the price of the room. Most hotels will give you a muffin and coffee. The Mount Vernon buffet gave you a variety of foods all were very good and hot. My friends and I agree on our next trip to Baltimore where we will be staying. The Mount Vernon !!!!!!!!!
| 4 | null |
Overnite in Denver
Very friendly and professional staff Room was comfortable and clean. We used the room service a couple of times and they were always timely and the food was tasty (though you are definatly paying for the convenience!) Great location downtown. would look to go back there first next time I'm in Denver!
| 5 | null |
Stately Hotel
The Fairmont is a beuatiful old hotel, centrally located in downtown Seattle. Easy to walking from hotel to all sights. They also have bonus car service that is fantastic. Mac the driver takes you to places and picks you up again. Truly a great bonus. Fantastic service within hotel. Turn-down service, newspaper, great gym. Shuckers Restaurant is yummy. Worth a visit.Great oysters and seafood. Love the cookies and milk when you leave!
Avoid Afternoon Tea. Pricey and the service wasn't great. Waited 10 minutes to be served.
| 4 | null |
Great place, great location
This was our final destination on our trip down the Pacific Coast Highway and I was pleasantly surprised. I am not sure what I had expected but after some wonderful stays in B&B's I thought this would be a rather soulless city centre hotel. I was wrong. The staff were friendly and helpful, the room was very smart, with a great bathroom attached, and the bed was comfortable.
We were on the 9th floor (pet free) and had good views of Petco Park, although the Padres weren't doing very well when we were there!!
The pool area (on the fourth floor) was inviting and we spent a lovely afternoon just soaking up the sun around the small heated pool.
We didn't breakfast in the hotel, although you could. We walked one block to "The Broken Yolk" cafe every morning. You must give this place a try, its a great place to start your day. Lovely staff, great food, and a never ending supply of coffee ( a novelty for us Brits!)
All in all, this was a very pleasant experience, and I wouldn't hesitate to try another Kimpton Hotel if this is the standard they achieve.
P.S. The free glass of wine at 5.00pm was great too!!
| 5 | null |
Outstanding, quiet, safe, friendly, great value and location
Our family loved this hotel! We had a 2 BR 2 bath suite with a pullout sofa for our family of 5, and we had plenty of space, bathroom access, and a kitchen area, too. We went to Vons grocery nearby and used our full-size refrigerator for healthy snacks and beverages. The free breakfasts and free suppers were excellent, varied, and continously replenished during our busy spring break week. The manager even pitched in to help get new coffee urns filled, which shows the teamwork and leadership it takes to run a top notch, newer property like this. It was nice not to have to go out and pay for restaurant food, as SeaWorld and the Zoo were spendy. There were many families and adults without children staying during our week, and the hotel attracted quiet, well-behaved tourists, not partiers. The quiet policy from 10pm-6am was followed, with parties prohibited. We felt very safe, and even the outstanding laundry room had keycard access. The pullout sofabed was not comfortable, but this is often the case in hotels, and our son was so tired from the days' activities that he slept well anyway. The pool with free beach balls and hot tub were great and the towels never ran out, the waterway and walking paths were gorgeous, the landscaping reminded me of a Disney property, the sport court and free basketballs were fun, the housekeepers were kind and thorough, the rooms were quiet and we slept well. We were on the third floor facing the parking lot, and we never heard a single airplane! This hotel really helped make our vacation memorable and refreshing. Thank you to all of the hard workers and managers!
| 5 | null |
Convenient location, nice, clean rooms
We stayed here as part of a contiki tour over NYE and I was pleasantly surprised with the Skyline. I expected it to be a further walk from Times Square however it was well within walking distance. The rooms were huge and had a lovely bathroom, large bed and (at least in my room) a great view. I was on one of the higher levels so not sure if street noise was a problem on lower levels. Didn't use the pool either however we did eat at the restaurant attached one night. The food was fine but the service was slow and one meal came out cold. However I think we received a discount on our bill which was appreciated.
My only criticism was the cost of wifi. With so many hotels offering free wifi it was really a shame that wasn't offered to us. I payed something like $10 for 24 hours which would have been quite extravagant had I been staying longer than a few days.
However overall the hotel was fantastic and I definitely stay there again. Close to main attractions, restaurants, grocery stores, subways - everything you needed. Was a little more pricey than other hotels I stayed at but I wasn't disappointed with my stay!
| 4 | null |
hands down the best!!!!!
I took a gamble on booking this hotel, not knowing much at all about NYC, having never really been then for more than a quick in and out of the city. The Cassa seemed centrally located, classy and still a decent price so I went for it. I could not have guessed better. This hotel is amazing. It is in the perfect location from anything and everything that you could want to walk to and with the Buss and Subway stops a minute away the rest of NYC is at your fingertips. The room was really nice, clean and quite, especially the bed after a long day of walking around. But the true gem of this hotel is their staff. From the doorman, front desk, cleaning staff...they were all just amazing and kind and always smiled and said hello, not something you get at most hotels. But the Concierge was the crown jewel of the staff. He made this the best trip for my girl and I. Best restaurant suggestions. He saved us four hours of waiting in the TKTS line and got us a print out for the same discount that we took to the box office and got our tickets for Mary Poppins and he gave us the suggestion of where best to sit in the theater. His directions and suggestions on where to go and how to go were perfect. He really made this trip work for us.
| 5 | null |
Ewww
I'm a fairly cheap person so when we found the Caravelle for significantly less than all the others in the area we took it. After all, we just needed it for one night since we had a connecting flight early the next morning. Sometimes being cheap pays off and sometimes you get what you pay for. For the Caravelle, you get less than you pay for. Here's a list:
- As soon as we opened the door we were beaten back by the smell of stale smoke and weak air freshner that did little to mask the stench. Apparently the "no-smoking" sign was just a suggestion.
- Carpet was disgusting. There was a dark red stain which looked a lot like blood or some kind of toxic waste.
- No clock in the room. This is kind of an issue when you need to get up at 4:30 to catch a flight.
- Tons of street noise. -light rail, traffic, etc.
- Holes in walls that were poorly patched
- Locks: The dead bolt sort of worked, but were not much of a deterrent. The locks on the windows were not secure at all. And the lock on the door to the connecting room was one of those old hinge/flap locks. Safety is not a top priority at the Caravelle.
- The closet doors had been removed and replaced with old, crappy saloon style doors. This isn't a big deal, but is indicative of the lack of decent, or any, maintenance.
- No hotel shuttle service early morning or late evening. They contracted w/ a taxi service which is poorly run and very confusing to figure out at the airport. We believe our taxi driver was sharing his tuberculosis with his passengers.
We would give this hotel a zero if we could. This is the kind of place that rents by the hour.
| 1 | null |
Beautiful Beach front Hotel
My wife and I stayed at the Hilton San Diego Resort and Spa at Mission Bay from May 31 thru June 2, 2012. Hotel was located a few miles outside of downtown San Diego in a quiet area right on a beautiful beach. The hotel was conveniently located near the San Diego Zoo. Our room was updated and very comfortable. Hotel had a great pool and restaurant which was reasonably priced for breakfast. The only negatives were that the hotel charges $32.00 per night for parking and charges $15.00 per day for DSL. We used the free WIFI in the lobby to check emails. Also, we felt the concierge misinformed us regarding parking near the Padres stadium. She recommended that we take the hotel shuttle to the stadium because parking was difficult to find and expensive. Well, the hotel shuttle was $50 round trip whereas parking was easy to find and only $15. Overall, though, we had a nice stay at the hotel and would stay at this hotel again while visiting San Diego.
| 4 | null |
The ceiling is falling!
DO NOT stay at this hotel. Everything was fine until early in the AM when we were woken up by the team of horses (that's what it sounded like) running around in the room above us. Why is it that whenever one has a bad experience, the management thinks a free meal will make it all better? The only way to make it better is to not stay there again.
I should have chosen something else...
| 1 | null |
Great property, great location, but a bit quirky
Stayed a week at this place, very quirky.... First of all the hotel seems to be a series of buildings that were built with no consideration of being connected and then were connected, so the floors seem to be offset from each other and you have half floors, need to see it to believe it.
Also the laundry service is a bit weird, apparently (as is the case in every damn hotel I've ever been to), filling the laundry bag and fully filling out the laundry form is not enough, you also have to call the front desk to get someone to come over and pick it up. After I got through that, I got no laundry back for like 3 days, finally I called the front desk and they said they had not been able to deliver my clothes because I had not been in my room, not sure the logic there since the maids come in regularly (clean and do evening turndowns) without me being in the room....
Good stuff, the gym is the best damn hotel (actually resort) gym you could ever imagine, a huge weight room, jogging track, rock climbing wall, regulation wood floor basketball court, list goes on forever.
Food was pretty good and the rooms are very nice and quiet though it seems to be tough to get cell phone coverage in the hotel rooms.
| 4 | null |
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