Search is not available for this dataset
review
stringlengths 61
22.4k
| label
float64 1
5
| __index_level_0__
int64 |
|---|---|---|
Disappointed. :*(
Firstly: This place is a labyrinth. Half of my time was wasted trying to walk back and forth from the hotel to the casino and back. Literally, there are doors in certain areas that connect to other USEFUL hallways, which you will find open and closed at different times throughout the day. Fabulous! I probably saw about 20% of this place overall, because I'm pretty certain I kept overlapping my own tracks trying to find the passage back to the place I was before. More signage would have been appreciated. And I'm young too! I could never imagine my grandmother trying to navigate this maze; it would have to be put on lock-down like at Chuck E. Cheese when someone loses a child. So unless you possess a boy-scout Navigator Badge, your best bet is to find an employee and have them act as a bona fide hotel tour guide.
Where is the pool, by the way? I know I smelt chlorine...
Secondly: What on earth were they thinking by putting a nasty sports/grease bar so close to the lobby, as if the smoke wafting in from the casino hallways wasn't bad enough? The ventilation needs to be kicked up a notch or they need to open up some windows in there because wow, just wow. It is such a shame because the lobby is quite beautiful, and I wish I could have enjoyed it...and would have...if it had not been for the overwhelming stench of fried fish wafting through the entire place.
Thirdly: The room. It was a little on the smaller side, but still nicely appointed. It does have a stocked mini bar which was...tempting. The bed looked promising but failed to deliver and the room itself, specifically the bathroom, is in need of a deep cleaning. There was a ring of dust and hair on the top of the bathroom moulding, which I may have not noticed if I hadn't spent half the morning curled up on the bathroom floor thanks to some lovely shady meat from downtown Greektown.
*And a special note:*
This has to be separate so whoever needs to read it can read it without tl;dr -ing through the preceding novel.
We were awoken VERY early in the morning by the sound of metal crashing, trucks beeping, diesel engines, and other various noises you would expect to hear while a new parking garage FOR Greektown Casino and Hotel was being built... right outside our window. Double unlucky for us that they were still DEMOLISHING whatever structure it was that had previously existed on this plot. Lovely, indeed.
A mention of this from the front desk would have been appreciated, or perhaps a random sign informing guests that they should expect to be ripped from their not-so-fabulous slumber at the butt-crack of dawn while a new parking structure was being built. Or heck, how about NOT RENTING ROOMS ON THAT SIDE. Or hey, maybe even rent *only* the upper floor rooms so the noise isn't as bad? Common sense would tell me that most people do not like to start their day with the 5th Symphony in the Key of Elmers-minor.
You think?
| 2 | null |
Great old Grande Dame of a hotel, with an AMAZING gym facility
Great older property, with a not so great history - while on my business trip, I was frequently reminded by locals that this was the hotel with the Legionnaires' Disease breakout years past.
I really enjoyed this hotel. The location was excellent within easy walking distance of City Hall and any number of shops, stores, restaurants, including an entire business focused food court downstairs. The hotel itself was old school Grand Dame - Westin St Francis and The US Grant come to mind. I found the rooms very spacious, good internet, great room service if a little expensive.
What put this hotel over the top was the access to the Bellevue Gym. Rated #2 hotel gym in the US last year, it is a 93,000 sq ft facility (not a typo) over 3floors, and access is FREE.
At other highly rated hotel gyms, there are fees, such as Meridien Parker in NYC, rated #1 last year, with a $20 daily fee to go. The Bellevue was free access with hotel key, incl the classes.
Great downtown location, beautiful old building, great facilities.
I will stay here every chance I get.
| 5 | null |
Location! Location!
We stayed here for 4 nights last week. My husband was attending/working at the National Sports Convention. Me and our 4 1/2 year old were along for mini vacation. We had requested a harbor view room when booking the room. At check in I was told it was $40 addl per night, did not pay that. She ended up giving us a partial harbor view room. When I looked around it was clearly a room that they were remodeling. There was scraps of wallpaper in the bathroom trash can as well as something that appeared to be caulking. There was an open bar of soap in the shower, and it was very clear that the toilet had not been cleaned. I called down to request a change of rooms, and asked if there was something comparable to the partial view we were given. They gave us a full harbor view room and a $10 certificate to use in the cafe downstairs for the trouble. What a great room. Loved looking out at the view in the afternoons after coming in from being out all day, a great way to rest up before going out to dinner in the evening. One downside to the room was the traffic noise, there were sirens all the time. Probably could hear them from anywhere though. We only parked a car one night, self parking is $28 per night. I believe valet was $40 per night. Room was very clean and there was a tiny refrigerator that was nice to keep a few drinks in. The hotel is connected to the gallery shopping area and there is a walkway to the shopping pavillion across the street. However you have to go into the gallery and go down a floor to get there. When coming back you have to go down to the first floor to get back into the hotel, kind of a hassel, but not a major deal. Elevators could be very slow, and the had a bad odor. The swimming pool photo on the website is very deceiving, it is not nearly as big as it looks. The location is perfect. Just a few steps away from everything that we did which included Port Discovery, Aquarium, Science Museum and the historic ships. Also a quick walk to the convention center. Great hotel and great location. Would definitely stay here again and recommend it to anyone.
| 4 | null |
Welcome to Hotel Hell: Pandemonium from Midnight to 4:21
The Good: Beds were comfortable. Valets were very friendly and helpful.
The Bad: any Airport Hotel is an indicator (never wrong yet, so I really should call it a Guarantee) that maintenance and condition will be dated, or minimal. A warm, humid hotel with old carpeting; The hallway on the 6th floor had a thick cloud of tobacco smoke hanging in the air like a frat house pool room on a Saturday morning where you wake up at noon asking "Where am I? WHO am I?
The Ugly: The party of 100-200 rowdy screaming drunks started in the parking lot at midnight, paused briefly at 2:22 when the police came for the first time, then continued until 4:21 when the police returned (for the second time). Calls to the front desk were politely answered with "security is looking into it" with as much confidence as a politician's promise to look into lowering taxes. The two hours of rest I got in before my morning flight guarantees that 1) I will ALWAYS ask and NEVER stay at any hotel that has a "Group booking" and b) if I am ever surprised like this again, I will leave the hotel immediately, and get a refund.
What a disaster. Fortunately for all involved I was traveling unarmed. My worst Marriott experience in a decade of Platinum traveling with them. I should have stayed at the "America's Best Value Inn" even though THAT chain is much like a bus station in Pakistan.
| 1 | null |
Four star premise, service and amentied need a little work
This is a very nice hotel with thoughtful staff. Well decorated with spacious rooms, the location near the White House puts it in the heart of the District. It is nearest the McPherson rail station (Blue Line from DCA and Orange Line to other points). If you've stayed in one of the better Grand Hyatts, you'll have a good idea of the Sofitel experience.
My room on the second floor was spacious, bright and quiet. The toiletries and related items were very complete with several unique items probably more appreciated by female guests. There were abundant and conveniently places plugs so recharging my stash of electronics was no problem. There was a minibar, but no in room coffee, a fact I detest. C'mon folks, you stock a room with liquor but no coffee? Really? Unfortunately, this is a common practice with higher end hotels. Bizarre.
There were other shortcomings. The bed had a bottom sheet and a duvet containing a comforter, but no top sheet. During the heat wave we had, this meant either cranking up the AC all the way and sleeping under the comforter (still too warm), or sleeping with no cover at all. There was no middle ground. Personally, I could not get comfortable with this arrangement. Others attending the same conference had the same complaint. Since the Duvet is fairly elaborate, one wonders how often it's actually laundered. Mine smelled fresh and looked clean, but I did not see replacement duvets on the maids' carts.
The lack of in room coffee was a problem. Having a European employer, I'm apt to be on the phone early in the morning. In this case, the room service line was busy so I could get neither coffee nor food until lunch due to the length of my calls. Surely, this is not normal, but this was not the only example of service problems.
After checking in, I had to leave immediately for a speech and tried to find water. The room wasn't ready yet (I arrived early in the day), but there are no water fountains in the lobby. Other hotels have self service water stations, but this one requires you to go to the concierge and ask. He was intently engaged on a phone call, and not even the bellman could go behind the desk for a bottle. I left without. In fairness, the bellman caught up to me half a block way and brought me a nice cold bottle of water, so kudos to him.
Overall, the hotel is very nice, very elegant and very welcoming, but it seemed a bit understaffed at times. In room internet is $9.95, so I used a Verizon aircard instead. My schedule prevented me from using the fitness center or restaurant. The location is terrific near business, tourist, and dining locations. The Sofitel is ranked #2 in DC on TA, but I can't agree. I prefer the Grand Hyatt nearby or (especially) the Mandarin Oriental (location not nearly as good).
| 4 | null |
Great location and views
I stayed here in late May for a conference and enjoyed a very comfortable stay.Check in was flawless and staff were very friendly; as SPG gold I was offered a choice of rooms including club level. Though my room was not yet remodeled, it was still comfortable and had great city and lake views to the northeast. The only real disappointment was the quality of the food and service in the club lounge. It wasn't much different than the happy hour at Embassy Suites. This is the first hotel club level lounge where I've had to sign a tab just to partake of the complimentary snacks, with a strong push for tips. Wine and beer are available for a charge, but only on request -- none is set out. No liquor is available at all, so forget an evening cocktail.
I usually partake in the SPG "green choice" initiative, but the one day I wanted my room serviced here, and so didn't put out the door hang tag, no service was provided. This is a newish program for SPG and it seems they still have kinks to work out. Though in general, I'd gladly earn a few points or the $5 voucher for skipping maid service most days.
As others have noted, Shulla's steakhouse is very expensive and better meals can be had elsewhere in Chicago. The burger place on the lower (river) level looked great but was super crowded the day I tried to go, so passed it up.
Wifi in my room worked just great, and is complimentary for SPG elite members.
In short, this is a great place to be for a meeting. The location is excellent for families and business travel, and the views can't be beat. Just don't expect anything terribly luxurious. And for those of you who complain about the parking charges -- welcome to Chicago :-) . No need for a car here anyway.
| 3 | null |
A wonderful stay
I recently attended a week long conference at the Crescent and it was fabulous. I was there for six nights. Check in was a breeze and the staff was very helpful and even more so, happy and friendly. The room was very comfortable as well as the bedding. (Love the bedding!) The grounds were kept in immaculate condition with huge trees and wonderful flowers everywhere. The dining was great too. Nice food and a comfortable lounge for gathering. This was my second stay and I will definately be staying there again.
| 5 | null |
One night business stay midweek
I really enjoyed my quick one night business trip here. It's nice to sit in the lobby and catch up on some work as the vibe is great- nice departure from some of the less interesting hotels and locations I usually travel to. While there I met Laurelin the W Insider. She had a ton of ideas for dinner and for my next visits to chicago as well as the other W hotels I had reservations at. Very relaxing evening and it was a pleasure to meet Laurelin, I like the concierge sevice that doesn't hide behind a desk. The doormen are fantastic, some of the best. Can't tell you how many times I check in and I am dragging my bags through double doors and no one stops to help me. These guys are on their game! Sometimes it's the little things. Thanks!
| 4 | null |
Great location, amazing Staff!
Loved the Ocean Beach Hotel! Great staff, super dog friendly, right across from the beach and the local entertainment & shopping.
We stayed on the first floor, room suited our needs, its not overdone or plush but it was just perfect! The courtyard was very nice and pretty. We will for sure be back to the Ocean Beach Hotel!
| 5 | null |
Exceeded my very high expectations
I was spending time in NYC on my own and was looking for somewhere I would feel comfortable. I realy liked the reviews for the Library Hotel and it's location was also perfect for me.
Most of what I liked about the hotel has already been mentioned but I want to add that the Library Hotel is ideal for solo travellers as you are made to feel so welcome and all the staff are friendly (and genuinely so rather than putting on an act) and helpful.
I have seen a review which complained about the time taken for a bell boy to find a cab - I watched from the window as one bell boy stood on Madison Avenue for over 10 minutes putting his life at risk as he walked in front of traffic to try and hail a cab. It isn't the hotel's fault that free cabs are so difficult to find.
I am already planning my return visit.
| 5 | null |
WORST $200 HOTEL IN NYC!
We stayed over Thanksgiving weekend 2012. The only thing good about it is the location and concierge. Do not stay! The lobby welcomes you with warm wood and a badly torn couch a simple cover would have helped. Our sink was stopped up and stunk, shower didn't work, windows stuck, and we called for maintenance who extracted 12 inches of filth and hair, showed it to us and flushed it down the toilet. I mentioned we were on the 8th floor and it would plug up the other levels. He didn't seem to care. The carpets were dirty and no where to place towels or toiletries. I've stayed all over the world, and NEVER did I have cockroaches in my dresser drawers!!! When I had initially called, the manager was not on duty, and when she was she simply said they'd been too busy to clean the carpets and make necessary repairs. She said they have exterminators and apologized for the roaches, but was not surprised. They should not rent rooms until they fix all issues. I mentioned to close for a week to do so! Since it was a busy weekend, we couldnt move to another hotel, and when we found the roaches, the only offer was to move rooms. We asked for 1/2 reimbursement and were only offered one night of the four. My next call is to the NY health department. Don't Stay! The Warwick I learned is only $20 per night more and 20 times better!!
| 1 | null |
Under construction
I have been staying at the Whitehall for years and my last trip at the end of June was a real disappointment.
The place is in desperate need of renovation, and this is underway--so be aware, there is construction as of June, 2012.
I got to my first room and encountered a TV that only broadcast old fashioned "snow." I was told all the TVs were being replaced within the week. Then I looked around and there was a chair with the bottom falling out.
I switched rooms, and got a better room, which looked great. However when I went to take a shower, the water would go on and off.
After a lot of years of staying there, I would have given them the benefit of the doubt and just waited to go back until the construction was over. It was the nonchalent attitude of the staff that bugged me most. Upon checkout, I mentioned the problem with the shower. The response was just: oh, yeah, they are fixing the showers on certain floors. I really think they should have been more apologetic and perhaps noted this problem when I checked in.
And, I have been able to get a New York Times at this hotel before--at a charge. This time I was just told, no, we can't get you that. THere used to be more can do here.
| 1 | null |
High Prices for extras
We stayed here after winning the bid on Priceline. After reading other reviews I called the hotel to request a courtyard view and could not believe they would charge $20 a night extra just for a courtyard view! And as everyone else was saying on these reviews the parking price is ridiculous also. I would not describe the employees as rude but indifferent. I would never stay here again because of all the extra costs. Also I was told by the hotel they had queen size beds and they were actually double beds. I had a much more comfortable room on the trip home in a Hampton Inn and a LOT cheaper with free parking!
| 3 | null |
Paper-Thin Walls
For those of you who know Japan, you know that building materials are not designed with soundproofing in mind. The Japanese, especially those who live in the big cities, try to be respectful and relatively quiet. This is a hotel built with that in mind.
I don't think the walls are actually paper-thin as they felt solid, but you can hear everything in the next room. From the bathroom, you can hear everything going on in a neighboring bathroom. There were times when I opened my eyes, startled, because I could swear someone else was standing behind me. There wasn't. It was just an ordinary conversation from one of the surrounding rooms. People weren't being inconsiderate. It was just that this hotel is so poorly constructed that whatever passes for walls here seems to amplify sound rather than deaden it.
When I asked the woman at the front desk if there was a room with soundproofing, she complained about overly-sensitive people. Maybe I am when it comes to sound, but I don't want to hear my neighbor using the toilet. I don't want to hear every single word of a conversation in a nearby room. They know this hotel was poorly built, and it's a good value if you're used to hearing your neighbors.
Hotel Kabuki is in San Francisco's small Japantown, which is a nest of restaurants (many quite good) and shops with goods (some manufactured in the area, but many in Japan) you can't find elsewhere. It isn't that convenient to other parts of San Francisco, but public transportation is reasonable. You can self-park in the Japantown lot, which goes under the hotel, but be careful of the hourly rates in the middle of the day. The hotel quotes only the daily rate of $22.
| 1 | null |
Over the top customer service
I don't get the other reviewer's rant about the hotel being noisy from aircraft. If you travel much at all you know that sound comes with staying near an airport. With that comes the luxury and convenience of having free shuttle service to the terminal (and extra time to rest) and without having to stress over traffic.
I stayed there on business with a group of 7 guys. We had no clue where to have dinner and the front desk manager took us to a great neighborhood near the hotel in the shuttle van! He also picked us up and brought us back to the hotel.
Overall a high-end Hampton Inn and most definitely will stay there again.
| 5 | null |
spare Marriott
This has to be one of the sparest Marriotts I have ever stayed at. The room had NO decorations--really! There were two small pictures next to one of the beds, but the entire wall across from the beds had nothing on it! Which was a problem, since the bathroom was really small and not well lit. It would have been very nice to have a mirror over the desk or the dresser so that more than one person could get ready. The bathroom area with the mirror and sink was quite small and poorly lit. And then there was a picture of a boat by the toilet! Weird. No microwave, no fridge, just two beds, a tv, desk, dresser (small) and bathroom and closet. Very odd. Beds were not very comfortable either. Overall, not up to the quality of a usual Marriott. I would not stay there again, particularly as there were many other hotel choices right in the same area.
| 3 | null |
Could not have been better!!!!
I traveled frequently before retirement and usually stayed in 4 star hotels. The Admiral Fells Inn was one of the best hotel experiences I have had! The rooms are beautiful and spacious, the room service from Meli's is excellent. But the best memory is of the staff- Hakeem, Rachel, the valet parking and the shuttle drivers. Everyone goes above and beyond what you would expect. I highly recommend the Admiral Fells Inn. Great experience!
| 5 | null |
small room, but nice
We chose this hotel because of it's great location downtown (easy access to BART and Muni) since we weren't going to have a car and it's reasonable price. The location was actually as good as we'd hoped. This would be a perfect hotel for anyone traveling alone. The room was very small for 2 adults and a pre-teen. There was hardly any clothing storage area, only a closet for hanging, and very little room for two large suitcases. The bathroom looked to have been recently remodeled but was also small. As others have noted, there was little room for toiletries in the bathroom. But, the hotel is very nice. Although this is obviously a very old hotel it appears to have been recently renovated and the lobby was beautiful - what an unusual fireplace! The place definitely has character (in a good way). The bed/bath linens and toiletries were very nice. The beds and pillows were comfortable. There was also an umbrella in the room for use during the stay, which came in handy. Overall, it's a nice hotel, just a little cramped for more than one person.
| 4 | null |
Stay anywhere but here!
My husband and I booked a block of rooms here for our wedding. We got married downtown but due to a couple conventions, we were unable to book any hotels downtown. We chose Comfort Inn because they had an indoor pool and we knew it would be a hit for the kids.
We booked the presidential suite for 2 nights. Upon arriving we noticed that the window had a huge crack in it and had just been fixed with tape. The wood flooring was coming up which cause great hassle when it came to keeping our 3 year old flower girl away from that area all day. The pull out couch had cushions that were safety pinned together. Anytime that we asked for an extra key, more towels, or a sheet we were given an attitude from the staff. The majority of our family that stayed at The Comfort Inn said that the staff really needed to work on their customer service skills.
My biggest complaint is about the manager, Harry. We signed a contract with the hotel to provide us and the guests staying at the hotel with a shuttle to and from our wedding venue. We had a set schedule for the shuttle and I was excited that everyone was going to get to enjoy some cocktails and make it back to the hotel safely. At 10:30 on the morning of our wedding, Harry, whom I had never spoken to, told me that they were only going to provide us with one shuttle ride there and back. When I explained to him that we had a signed contract that clearly stated we had a set schedule for the shuttle service he then proceeded to yell at me and tell me tough luck. When I said to him that by him breaching the contract he will be greatly disturbing our wedding day, he hung up on me. My maid of honor and bridesmaid went down to talk to him directly and he also began to yell at them in front of other guests.
At the end of it all we had a smokey beat up van that made 2 trips. The driver explained to me on the way that the shuttle we were promised had "bare tires and needed to be fixed." I asked the driver if he was made aware of this situation before today and he told me that Harry did not tell him until that morning. Unfortunately, the rest of our family had to drive to the wedding and did not get to indulge in any more than one cocktail since they had to drive back to the hotel.
I have made a complaint to corporate about this manager and we are getting our refund back for breach of contract.
I would highly recommend the Microtel Hotel that is directly across from The Comfort Inn. It is cheaper, better quality, and has a much more professional staff.
Booking the Comfort Inn was our only wedding regret.
| 1 | null |
Excellent Location- Some Small Lapses
The Parc 55 is a behemoth of a hotel in the heart of San Francisco. Fantastic shopping and tourist attractions are just steps away. Staff was very friendly and efficient upon arrival. The lobby looks newly remodeled and freshened up. The hotel feels very much as if it is in transition. The hallway leading to my room felt dingy. It could have been the lighting or maybe a fresh coat of paint, replacing the dated wallpaper, would help. A room service breakfast tray was still in the hallway outside my room. A little off-putting. My room was great, nice furniture and bed, large bathroom. The TV was large size with excellent signal. Again, the wallpaper looked dated like the hallway. A little paint goes a long way. My corner room had a nice view, but was hit by the afternoon sun, turning it into an oven. The AC took care of that while I was out shopping after checking in. Earplugs are given in the bathroom which made me wonder. I did not need them on the 13th floor, but it was nice to know they were there. Faint street noise at night, but it was after a World Series game and there was a lot of celebrating. Breakfast buffet was expensive, probably on a par with all the other hotels in the area. Good food, but I paid $7 less for the same thing in New York at a boutique hotel at the beginning of the month. Internet is $15 a day. I passed on that. Beware checking out at Noon as I found an entire flight crew from Singapore airlines leaving at the same time. There were two dozen people in line to check out and only two clerks on duty. I checked out via the phone. There was an extra charge made in error and I appreciate the prompt adjustment by the accounting department after my email request. Great for business or vacation.
| 4 | null |
Horrible.
When checking In the Front Desk Clerk Did not look professional. Second he was not at the Front Desk and had to wait 5 minutes for him to come out of the back office for which you can see he was on the computer.
I wanted to split the bill with a friend of mine 50/50 , was told that was fine and to pay upon check out. Fine. Our Second day there we TRY to use the pool area but there were several families using the pool / hotub. Pool looked bright green and merky , not safe at all to swim in. Later that evening I went to purchase a few drinks and snack items and the current Front Desk Clerk seemed like I was a bother to him and was very rude.
When checking out , they had put a $300 hold on the card I assume for damages , which is understandable. Next day I looked and the hotel clerk had charged everything on my card even though I had a receipt saying that the bill was split on 2 DIFFERENT CARDS.
Overall this Hotel needs to hire Properly Trained Front Desk Clerks that now how to work in a HOSPITALITY enviroment. I have stayed here 3 times and this will be my last.
| 1 | null |
worst best western i have ever stayed in..
I stayed one night in this hotel as i was planning to visit hollywood. According to their site, the total amount for my reservation was high. During the checkin they asked me to pay extra $$ money for parking. Other than that, although they are telling they suppling " HIGH SPEED INTERNET" there was no internet facility most of the time. When think about breakfast, we had to take our breakfast at very unclean area. There was nothing much to eat . Finally, the room appearence is very very bad as the room is dark. Any way i got bad experience by staying there. And i don't recommand this place.
| 1 | null |
Amazing Stay
We stayed here for our last night of 5 while visiting New York. We were greated with amazing staff who were very helpfull. We had access to the lounge which was out of this world and a real lovely treat to end a busy few days sightseeing. The suit was fantastic with an amzing view of Miss Liberty. We were served to the highest standards.
We left the hotel and went to the sea front to watcht he sun set over the water. Was a perfect end to seeing New York.
Location for the south of Manhatten was spot on.
| 5 | null |
Would not stay again
First the good...excellent location and the view from our room was fantastic! The staff...those that knew what they were doing, we're friendly. The guest services line wasn't very knowledgable but that probably has more to do with training rather than the individuals.
The bad...the hotel is pretty outdated. It feels very 1980's. the floor we stayed on (18th) looked dumpy, drywall being patched, wood boarding up holes or doors on the walls. I'm not sure if there was construction that was taking place or if things are just falling apart. As for the room, less than stellar. Dirty and stained towels in the bathroom, stained comforter on bed. We had two double beds. One of the beds had hair in it when we pulled back the sheets, that was gross but we were so tired we just slept on top of the sheets. The bathroom sink water would not go down, I ended up fixing the problem, it was basically a basic maintenance issue and I wasn't going to bother calling for help. We had to call for someone to help get our tv to work (by the way the tv was a nice size).
The furniture in the room was all knicked up and looked like it had been there for years or from a garage sale. It was actually comical. All I can say is that it was something you would expect from a roadside motel. We were very surprised at how shabby everything was especially for the high price.
We were in town for a wedding and loved the area. We will clearly visit the area again but we will skip this hotel. We were really disappointed and expected more from a Sheraton hotel...especially for the price.
As for food, there is a Starbucks inside. The breakfast prices are ridiculous, skip their food and walk a block or two to Dunkin Donuts or Panerra Bread. Typical overpriced hotel food...but I'm sure that is how they make their money and it is to be expected.
| 2 | null |
You get what you pay for
My husband booked this hotel because he used credit card points and our stay was free. Little did we know that the rooms were going to be just as small as the other hotel we stayed at in NYC on this trip. We really just felt out of place in a sea of international tourists and youth trips. Never again!
| 2 | null |
Nice budget motel, high taxes
Checkin was quick and the Room 209 was nice but basic. No smell and the AC was running, keeping it cool. Internet was acceptable, though I got dropped a couple of times. Large counter and small bathroom with shower and tub. Every place you ever wanted to eat is within 5 minutes including a Perkins, IHOP, Wendy’s and McDonalds you can walk to. Wal Mart is nearby along with Arby’s and Cracker Barrel. Of course that also means massive traffic congestion! TV has 25 channels and the picture was very clear on the old tube type TV. The room was in good conditions, though one electrical outlet was missing the cover, so it would be dangerous to children. The AC worked great, but didn’t drain, so the room was humid, though cool. The room had a refrigerator, and they also added a microwave while I was there. I think all rooms just got upgraded with the refrigerator and microwave. The beds were thin and not that comfortable. During the weekend a group of young men were smoking and had their car radio playing loud rap music in the parking lot, but they finally left around 9pm. Room was about $65 which included an obscene 17% tax. I did not use the safe and they removed $1.50 from my bill on checkout. Overall, I was happy with my stay, and would probably stay here again, but because of the high taxes, I would strongly recommend avoiding any hotels in the Columbus area.
| 3 | null |
Charge for Air
This is my fourth time staying at the Marquis and I hope it will be my last. My husband has a business meeting there once a year, but every year it gets harder to tolerate. The crowds just to get to the elevators are stifling. Since a lot of the clientele do not speak English, someone should show them how to use the elevator system that is different from all others, but I had to do it because apparently the hotel staff does not. So guests mill around totally confused and that makes the crowd even worse. Even though the web site promises free Wi-Fi on the 8th floor, it did not work in 6 days time and when I complained, the concierge on the 8th floor shrugged and said that "sometimes it doesn't work." Even cell phone calls didn't work so it seemed to be some kind of blocking system since regular Wi-Fi there or high speed internet costs $1 a minute. Most of the concierges are friendly, but one, Polina, could not be bothered with answering questions. At enormous prices and I assume this is because of the location, although getting in and out of the crowds that surround the hotel, is quite an adventure, it is not worth it. Get a hotel on one of the side streets and you will be able to navigate or stay there if you hate your company and want to spend their money outrageously.
| 1 | null |
Most awesome best place for a long stay in San Diego
The location of the hotel is such that all activities within San Diego are easily reached. The Hotel Services were awesome with an excellent selection of breakfast and dinner items. The suites are every bit the best rooms to relax in after long working days. The hotel personnel were the best that could be and always went out of their way to accomodate any needs. Although this stay was for business and over five weeks long, I would bring my family here for a stay anytime. This is my first choice for hotels whenever I go to San Diego which is fairly often.
| 5 | null |
Have Hotel Will Travel
If I could take a hotel with me on my travels, it would have to be the Drury Inn in Memphis. I needed a pet friendly hotel and fortunately found it in The Drury Inn.
This hotel is right off the interstate, close to several nice restaurants, and offers plenty of parking. My room was not far from the elevator in a corner spot and was clean, spacious, and quiet. They had various pillows to suit anyone's needs. The mattress was excellent.
Remember, the Drury Inn has a light cocktail time between 5:00pm and 7:00pm with complimentary wine and snacks. The pool area is spacious.
If you have a pet, you may want to park in the rear as there is plenty of parking which is well lit after dark. Gold Star Alert - they do not have a fee for pets!!! Alleluia on that.
My overall impression was that they got all of the essentials right and at the same time.... you know what I mean?
| 5 | null |
New York has a different normal
Debated the rating on this one; 3 vs 4, but frankly, guest rooms are the most important aspect of the stay. This one let me down a bit. First, the Affinia Manhattan is clean, has an attractive lobby, and an excellent, if underpopulated, staff. The room was very small, about 20% larger than the king bed it contained, with a window AC unit. This is common in NYC, but the rooms are good for sleeping only. The bed was very comfortable, and the sheets were medium quality, the towels a bit better.
The Affinia made the most of it. Well decorated, clean and bright, it avoided the claustrophobic feeling some rooms have. The tub/shower is small, the sink has very little space for toiletries, and even the toilet bowl was a bit smaller than usual. If this doesn't bother you, then the rest of the hotel is quite nice.
The lobby is spacious, well decorated and large. The staff is top notch, though it seemed a bit too small for the demands placed on it the days I was there. There is a fitness center and a restaurant that offers a 20% discount to guests. This being Manhattan, though, finding a place to eat is a snap in all price ranges.
Hard to beat the location. Penn Station and Madison Square Garden are right there as is an additional subway station. I had meetings in Long Island City and near Union Square at 8 and 10am the same day and had no problem making them easily. Also, there is a large meeting room for conferences, but that seemed to be the extent of meeting facilities. Newark airport (EWR) is a train ride away, LaGuardia (LGA) about a $35 cab fare, 30-40 minutes. JFK is a flat rate, though I don't recall what that is.
On the web site, there is an option to "customize your stay" with the Affinia Concierge. There, the hotel offers a number of options that can adapt to varying preferences. It's a nice touch.
| 3 | null |
Don't stay here it's the worst hotel I have ever seen
After staying at over 9 hotels before arriving in San Francisco, we were so disappointed with this choice. Don't be fooled by the website promising you high standards of cleanliness and customer satisfaction. It is a dump.
We entered our room and were confronted by a disgusting smell. It didn't go away and we all felt sick by the morning. Breakfast is also a big disappointment. It consisted of stale pastries only.
So please take my advise and don't stay here. Spend a little more and stay in a decent place.
Even 1 night is too long.
| 1 | null |
Excellent business traveler hotel
Service was prompt, friendly and efficient.
Marriott Gold floor was very nice.
Room was clean and spacious.
Breakfast was good.
Lobby area is clean and inviting.
Parking was fine.
| 4 | null |
A lot to be desired
Front desk staff are not very pleasant. Not 1 of the 2 ladies who manned the front desk ever smiled nor greeted us. We got there early (due to time change and also different time zone) and it felt like we were a bother. Room service staff was very nice, bellhop was friendly. Cleaning ladies though do not speak a word of English and we found it difficult to communicate with them when all we wanted were towels to be changed. The room layout was nice but needs some work (paint chipping off, mold/mildew in bathroom). There were signs that indicated they are currently in the process of renovating so we did not mind those details so much. We also asked for directions to Louis Vuitton and ended up going on a scavenger hunt to find it. Had to ask the FedEx guy to find it after walking up and down Michigan Avenue 2x! Upon our checkout, 1 of the 2 front desk staff was there chatting with the valet staff in Spanish. My wife took care of the final bill, they proceeded to converse, stopped both looked at my wife then continued their conversation in Spanish. That was RUDE and UNPROFESSIONAL. Lastly for a pet friendly hotel, they do not have an area to take your pets to so they can do their "business"
| 2 | null |
Dated Hotel , but great service
Hotel room very small for the price, we had 2 adults and 3 kids in room. Our friends had 1 adult and 2 kids in their room and they felt cramped as well. The service is great and lobby very impressive.
| 3 | null |
OK hotel, nothing extraordinary
We stayed there for 1 night in June.
Two positive things: view over Lake Michigan is really awesome and the Whiskey Bar on 31-st floor (though a bit overcrowded and loud)
Nothing specifically negative; just standard hotel like many others. Rooms are rather small, but clean; beds are comfortable.
Location is really great. But I think that city like Chicago could have something more spectacular in such prime location.
| 3 | null |
Location, location, location!
Just 2 blocks off Times Square, The Belvedere was central to everything. We walked to Central Park, Museum of Natural History, MoMA, Empire State Building, Macy's.... Our feet were sore, but a wonderful hotel room at the end of the day was a welcome respite to the crazy that is New York. The room was spacious, it was clean and the bed was very comfortable. The only complaint was the slow elevators and the window a/c which we turned off at night. We were travelling with our adult son who is in a wheelchair and the staff was very accommodating. The room had a large bathroom, completely accessible, and it all just worked for us. Thanks for a wonderful stay.
| 4 | null |
Worst shower ever
After spending the day in Charlotte doing a lot of walking, it was nice to get a room and relax and rest. The value was really decent and the hotel was in a great location. However, when I awoke the next morning and was looking forward to a hot shower I was deeply disappointed. As I approached the shower I saw spiders on the wall. Then I found numerous webs also. Once I had taken care of them, I started the water. As I waited and waited (at least 10 minutes) the water never did get even warm. So finally I took a cold shower and then my nephew did too.
When we left we alerted the front desk manager of the problem, but he did nothing to fix our stay.
| 3 | null |
Bring Ear Plugs
It is 2:00 am in the morning and I have not been able to sleep as this damn hotek is close to a railway and I;ve been hearing train horns and noise for the past 4 hours, the hotel is nice as all Hyatt's are but the location of this hotel is HELL. I honestly think planning your stay in this hotel is HORRENDOUS as it is also so damn noisy besides walls are so thing I can hear my neighbour cough and going to the toilet do his business all the time AGHHHH! This is not nice at all!
| 1 | null |
Style and service
Great design elements, large rooms for Manhattan, the bathrooms are particularly great looking. The service was first rate. And the views from the upper floors are sweeping.
Wifi worked perfectly. Close to subway.
That said, no bargains here. You get what you paid for: a stylish contemporary hotel with great service in the center of the LES scene. Low floors have a slight noise problem from the clubs and bars that crowd the street, nothing a little white noise played on your laptop won't cure.
Shomer Shabbat customers can book a low floor and a metal key that the staff will hold at the desk. They are very good about this and about leaving the lights on or off when the room is made up and the bed turned down. Short walk from several shuls.
| 4 | null |
Torrey Pine Beach Visit
Got in town around 1:30 pm, and wanted to see if they let me check in early since check in was at 3:00pm and they were so helpful and accomadating and I greatly appreciate it. Love the extra touch the houskeeper does with tissue and towels.
| 5 | null |
Really needs some work
I travel all over the world and typically stay at the Mandarin or Plaza in NYC. Stayed here at the request of a friend. The location was great as mentioned and was upgraded to a Tower room (with a nice view), but was greatly disappointed with the room. The carpet was old and worn out, the wallpaper looked like it was falling off and repaired in several area - I found hair in the bathroom in several places and the room felt old and tired, which actually made my mood similar.
I was in the Towers so had separate entrance, but had to wait at elevator to hear staff complaining about other and what appeared to be frustration with another staff wanting to show a room - and they were told to go through the Asst Reservations Manager. Not really something I was to experience.
Dinner was expense in the room and very disappointing - so ate out the other night - and never ordered breakfast for fear of frustrating myself.
| 2 | null |
All you need
North of the city. About 10 minutes drive to the city center (6th street). Good hotel. Everything you need is in the room. Fridge, microwave, towels. Room was proper. Inclusive breakfast with bagels, eggs, waffels, yoghurt, muffins etc.
What the title says: All you need.
| 4 | null |
Not close to Universal Studios!
I booked this hotel through Bookit.com because it said it was a ten minute drive to U/S, however, it was Not! I might be if your driving 80 and ther were no traffic. The front desk staff gal that checked me in was not very friendly and a bit unproffesional as she and another staff membered joked around, as she aas checking me in. I tried several times to reach room service, but no one ever answered my calls, so my son and I gave up and got in our car to get a bitd to eat, only to get stuck at the gate! We couldnt leave the parking without a special parking ticket, which sas supposed to have been given to me at the time of check in! The area is very scary and I would never walk at night here! I do not recommend this hotel and do not plan on staying here avain! BTW: The room was okay, the bathroom tub looked old and dirty, long ugly hair on the floor, eeek! But, the bed it self was comfy. If you dont mi d the constant plains flying over, youll be okay.
| 1 | null |
Best customers treated with a lack of respect-Platinum
Courtyard Marriott Boston Copley Place GM, Bernardo, does not return telephone calls of its Platinum members that complain.Inexcusable! Stay at the Westin- it is in a much better area.
The hotel is a dumpy courtyard that has not one attribute that would explain arrogance. Construction across the street had backup large vehicle beeping starting at 7 a.m.. Cleaning crew ignored my do not disturb sign and went into the room and remade the bed.
I am consistently hearing about the lack of customer service for Platinum members and this is a perfect example. The hotel staff lies that the GM will return your call. Hotels need to realize that with the information flow today people are not going to take that treatment.
I would like to see a hotel reach out to Marriott Platinum members and offer a full conversion to bring them to a company that treats them with respect and maybe even a real room upgrade that is never given by Marriott.
| 1 | null |
Nice, but with some service issues
Arrived on a busy weekend evening, there was quite a line of people waiting to check-in, but only one girl behind front desk. She was friendly and doing the best she could, but it took a while before I was checked-in. The procedure is even more lengthy as they require car licence plates on forms for hotel parking. So lots of guests with rental cars have to go out, copy the licence plate, come back in, fill the form ... I was saying-at such busy periods (e. g. Friday evenings with fully booked hotel) they could or better should provide some additional front desk staff.
The room/suite was nice, clean, spacious. I also, as some previous reviewers, didn't like the bed, it just wasn't comfortable, but that's a personal preference. On my second day I arrived back to my room around 5pm and noticed there were no large shower towels. I thought the housekeeping forgot to leave some. I wanted to contact the front desk, when somebody knocked on my door - it was housekeeping bringing the large towels, still warm from the dryer. The lady apologized and told me the hotel was fully booked and they didn't have enough of towels to replace, but had to wait for them to be washed. Maybe they could stock up with towels a bit more, I guess it's not such a huge expense ...
The breakfast was OK, but, again, there were some replenishing issues as the hotel was really full and the items were disappearing quickly. The pool was small and very crowded all the time, so I didn't use it. I used the coin laundry which was nice and clean, but could have had more machines installed. I had to wait quite some time to get my turn.
All in all nice and good stay, however if they made some additional effort in the field of guest services, it could have been even better.
| 4 | null |
Loud hotel!
We arrived late with kids in tow to find ourselves stuck in extremely small rooms with impossibe noise from the street and rooms next door. No effort was made to help us other than offering earplugs. This must happen a lot! There was hardly room to move between bed and bathroom. THere is no water provided in the rooms. We would never stay here again!
| 2 | null |
Never Again
We stayed for 2 nights April 28th to 30th 2012. The hotel has no in room information on pool hours, shuttle, room service. They have decided to cut back on this necessary information. We asked about the trolley shuttle and were told the wrong area to wait for the shuttle. We called 9 times to set up a wake up call and to see about a shuttle back to the airport no answer. To take the shuttle back to the airport, you need to wait in the lobby for 30 minutes. Horrible hotel.
| 1 | null |
Central location
We spent three nights here. The hotel is well located in the CBD. Close to Quincy Markets and the metro. The front desk were efficient and friendly. We checked in at 6am and our room was ready.....a nice big king sized bed in a spacious room. I would stay here again no problem.
| 4 | null |
Great experience!
We stayed at this hotel due to ratings on tripadvisor. It is spotless and beautiful. The hotel is small but it is so gorgeous that the size becomes a non-issue. The windows were open when we checked in and, for this Louisiana mom, that was surprising! But, since we were in San Francisco, it was refreshingly cool and...not a single mosquito! As stated in previous reviews, the wine and cheese hour is nice. My son was also able to enjoy cheese, crackers and soft drinks. We enjoyed coming in at night and getting a fresh chocolate chip cookie in the lobby on our floor. In addition, I cannot say enough about the staff at this hotel. We stayed in 8 different hotels on this 4,845 mile driving vacation and this staff would rate #1 of all. Their help and suggestions saved us lots of trial and error getting around an unfamiliar area. I did want to use a microwave one night but did not have access to one. I left a suggestion for the manager that a microwave in the lobby area of the floors that served breakfast might be useful. If I had to name one inconvenience it would be that there is no parking at this hotel. I circled around to this hotel twice before I gave up and called the hotel to ask about parking. We were told to pull up to the front of the hotel and they called a valet service. Parking through this service was $38 a day. I was assured that it was in a secure lot and the staff notified the lot when I was ready for my car. I would highly recommend this hotel and I will definitely stay here again when I'm in the area.
| 5 | null |
Iconic maybe but RUDE
Our family stayed at this hotel for six day. For six days we were treated rudely. There where five of us, my husband, myself, 14 yr old,11 year old and 70 yr old active grandma. Upon arrive in taxi, no one greeted us, offered help with luggage (we had to ask for help) or really even acknowledge us. Ever time we left or came into the hotel there was no welcome of any sort. After six day at another 4star hotel they greet you. The door man was down right RUDE each and every time we ask for a cab. Often ignoring us completely to help a guest who came up after us. Concierge was less then helpful when asking for directions. They even told us the wrong way to go on the cable car.
The positive thing I can say about the hotel is the room was very large. It was a corner room and had plenty of room for all 5 of us and our stuff. Having said that, the window sheers had holes in them and the white wood work was filthy.
We went for breakfast our last morning to the lobby resturant. We wanted plain pancakes, they don't carry plain pancakes. We were told they could order them from room services but the wait would be very long.
We did speak to a manger, he seemed concerned. We told we wanted nothing but to pass on our experience for the next guest. When we returned to our room later, there was a bottle of wines with 2 glasses and a cheese plate for 2. Clearly he never looked to see anything about us. If you are sending something to a room, maybe cookies and milk for 5 would have been more appropriate.
We were so looking to stay at this iconic hotel. It really was so disappointing. Many locals asked us about the rooms and such; too bad we couldn't have had more positive things to say other then the rooms are big. We won't stay there again or recommend it. What a disappointment.
| 2 | null |
Weak link in Kimpton chain
This hotel was a disappointment. The room was small and cramped, which wasn't that unexpected, but the strong musty odor was an unpleasant surprise. The room continuously smelled like a musty attic. The best things to be said about the room were the good shower (in a cramped bathroom) and TV selections. The drapes did not cover the outside edge of the window so there was light shining onto the pillows of the one of the beds. This wasn't a huge problem, since the only view was of a light well, but it was still annoying. The thermostat did not work properly, so the AC was either on or off, but the temperature could not be controlled. Repeated requests for repair led to notes that the problem had been fixed, however just turning the system off and setting the thermostat to 85 isn't really a fix. The hotel was unable to repair the problem, and apparently unwilling to admit they hadn't been able to fix it. I didn't appreciate being told the problem was fixed, when a few minutes in the room clearly revealed it was not fixed. The room was quiet, and I appreciated the daily local paper. I only made it to the wine hour once, which was fine. Hotels can be hard to find in SF, however I think there must be better options.
| 2 | null |
Nice place for a quick business trip
Nice quick walk from McPherson Square metro station and interesting touristic sites like the Occupy tent city in the park (most inhabitants seeming to be hanging at the Starbucks across the street - sense of irony was lost by the Facebook generation somewhere along the way between Seattle APEC 1999 and DC Occupation 2012).
The hotel is pretty nice and rooms were comfy. The elevators are always the place that show the true age of a hotel and this one was no exception. The compliance certificates expired in 2005 (no doubt, the updated ones are kept in the manager's office...) but somehow that fact that nobody notices sich things is a bit disconcerting.
Staff were attentive and friendly on checkin and throughout the stay. Nice breakfast bar and very friendly ladies staffing the restaurant in the morning.
I have no complaints and would recommend to anyone.
| 4 | null |
Old 3 Star hotel with 5 star service
The New Yorker is a famous landmark classic art deco hotel built in 1930,
somewhat renovated in the 90's after is was bought by "the unification church" ( a religious cult).
Pros: Great ocation at 34/8 right next to Penn Station. The rooms are clean although on the small side, free wireless internet, a nicely equiped gym and a 24 hr diinner attached to lobby. The servie and security are top notch, as good as most 5 star hotels.
Cons: (and the list is long) the rooms can get quite cold in the winter (ours was cold even wt the thermostat on highest seting. No safe, no bar/fridge, no coffee makers, outdated bathroms, very low pressure in shower and lukewarm water only at times. Gym had only machines ( nice new Precor brand) but no free weights.
NOT worthy of a 4 star hotel and I would not go back unless i had no better option.
| 3 | null |
great service, boring location
The best part was the staff. Exceptional service all around.
Worst part was the location. Although the park is close by, there is hardly anything to do. Ths area shuts down at 8pm. Definitely have to travel to another neighborhood if you're looking for bars/restaraunts.
The rooms are kinda small but the tall ceilings and windows don't make it seem so cramped. Bathroom is tiny and hardly has any surface space for personal items.
| 3 | null |
$62 Parking!
I really enjoyed the location. It is four blocks from the Chicago Theatre so my wife and I walked to a concert. The red line el train is on State Street which is literally out the side door so my wife and I walked right out the door and caught the train to a Cubs game. Millennium Park is two blocks away so we walked over to hear a free concert of the Chicago Symphony. Michigan Avenue is two blocks away. I could go on and on about how great the location is.
I cannot complain about my room because I spent very little time in it and I had read the reviews on Tripadvisor and knew what to expect. My room was just as the other reviewers have stated: small (think Manhattan budget hotel room) and dated. The lobby is beautiful. I was told that there is a restaurant on the 23rd floor that serves breakfast but I never made it. I had oatmeal instead from the Starbucks on the ground floor.
I was happy with my stay but was shocked when I got my bill for parking. It was $62 per night! I guess I expected a charge equivalent to that of the hotels in Atlanta, Los Angeles, and Miami. I have never parked a car at a hotel in Boston or New York so I have never seen a charge even approaching this. So, I recommend the Palmer House if you are flying to Chicago. I am not sure I can recommend it if you are driving; in which case you will probably do better to stay further out and drive to your destinations.
| 3 | null |
Nice, renovated Hampton Inn
This is my 3rd stay here for business, and this time a coworker joined me. This is a nice, newly renovated Hampton Inn. The staff is very friendly, the breakfast area is nice, and the location is very convenient to most of Memphis (just in from the interstate). It's also in a very safe part of town. There are multiple restaurant options nearby, and they even have a free shuttle that runs to the airport (coworker was able to give me a ride, but I almost needed the service).
I always pack a pair of comfy socks to wear as slippers around the room at night and early in the morning, and I was dismayed to see that the white socks were pretty filthy on the bottoms after a 2 night stay. I don't expect to be able to eat of the floors and am pretty realistic about the level of cleaning to expect in chain hotels, but it wouldn't hurt for them to bump it up a bit more.
| 3 | null |
Best bang for the buck in Austin!
This place was the best bang for the buck! If you are looking for a fair deal with clean rooms that are suites - this is the place. No frills but no drama either! From past post I thought security would have been a concern but NOT AT ALL...Will be here again.
| 5 | null |
Strange room configuration
I was in Chicago for a convention in the hotel. I am a platinum Marriott Rewards member and was assigned a room on 10th floor. When I arrived on the 10th floor it was a mixture of meeting rooms, hotel rooms, and staff facilities. This made for a more noisy and sort of strange experience as if you were given one the last rooms that are not usually sold because of their location in the hotel. The room was adequate and in need of refresh. The concierge lounge was acceptable with standard breakfast fare. In summary, the hotel has a prime location on Michigan Ave in Chicago and was good for a meeting of this size. There is plenty of food, shopping, and entertainment options right outside the door. The hotel serves its purpose as a place to sleep but not much more, and it wouldn't be worth a premium compared other properties on Michigan Avenue.
| 3 | null |
Decent digs near all
My husband, 7-year-old son and I stayed here at the end of March for 3 days. Hubby had a conference so proximity to convention center was a must. The room was fine. Clean, basic room. My son and I enjoyed the indoor heated pool. The gym facilities were also nice. I would skip the buffet breakfast. Food was not good, though the price was low and it's convenient to eat at the hotel. Room service was pretty good. Overall, one would stay here because of the location. Within walking distance to tons of restaurants, shops, the convention center, Reading terminal market and our absolute favorite--the Franklin Institute. Breakfast at Con Murphy's was much yummier, a block away. Dinner at Jones and the Continental Mid-town were delicious.
| 1 | null |
GREAT VIEW
Our room was on the 16th floor with great three sided views of downtown San Francisco, very pretty. There was a sun room to sit in with floor to ceiling windows to enjoy the view. The whole experience was a nice treat !
| 5 | null |
Good place but know what you want from a location before booking
We hadn't booked accommodation about a week before we were due to arrive in NYC, so many of the TripAdvisor top recommendations were booked up. Added to that, prices were very high for anything that didn't look like too much of a gamble.
We stayed (3 adults and 1 child) in mid August 2012 and found it to be a good place - but there are some qualifications to that statement:
1. As we stayed over a weekend, we noticed that this Marriott had a comparatively good rate - if I had payed midweek rates I think I'd have been (much) less impressed.
2. While the location is right by the Trade Centre Memorial and is convenient for Battery Park Ferries, there is little else to see beyond Walls Street. However, the subway network is very good indeed from the location and therefore getting around is very easy, especially if you buy the Metro passes.
3.Because the hotel is situated on West Street, its is also easy to get a taxi uptown or to the East side quickly and quite cheaply.
As for the hotel itself, it was clean and well appointed. Everything the Marriott usually is and promises. Check in was efficient and staff in general were polite and friendly. The rooms were clean and spacious and the bathroom well appointed.
We ate one evening in the restaurant and it was disappointing for the price - we found other places around and about to be much better quality.
Because the hotel seems to principally cater for weekday visitors, we found it to be a bit soulless and lacked any real charm. The only common area was a rather scruffy lounge with poorly laid out seating.
All of that said, for the rate we paid - about £200 per night - it represented much better value than much else on offer at the time. So provided you don't mind taking the subway and aren't expecting an interesting hotel with a lively nighttime scene, then it definitely does what it says on the tin.
| 4 | null |
Wonderful service
Our plans changed after we had made reservations- we needed to add another guest to our room- thus requiring a room change. The staff- manager, Giselle and front desk staff, Stephanie and Andrew were both friendly and helpful in making this happen. Throughout our stay, each member of the staff we encountered was the same- friendly and helpful! THANK YOU!
| 4 | null |
Not your typical Wyndham
We decided to take a trip to San Diego based on a Groupon offering. We thought we researched the hotel well, enough doing our due diligence with the photos/Wyndham website and reputation. The photo in the website is completely misleading, as it has been shot at an angle to make it appear to be overlooking a beautiful pool. The pool is actually quite small, and is nestled up to a restaurant, not the hotel. Sadly, we didn't read Tripadvisor first (those of you who are reading this---be glad you did, so you won't have any surprises).
As others have stated, the hotel is near Sea World, and is in a more "industrial" part of town. There are several buildings in the complex, making for difficult driving/parking. Very difficult parking.... The room was clean (good), but small--so much so, that it was difficult to open the bathroom door because the bed was in the way.
The telephone in the "bedroom" was not connected. There was no cord, nothing! (This was discovered when I attempted to call another room. Naturally, my thought at that discovery was "OMG--what if we had had an emergency in the middle of the night?). But the phone in the "livingroom" was no better---it did have a cord, and was plugged into the wall, but had no dialtone. Hence---no working phone at all in the room.....
The pillows were small, lumpy and extremely uncomfortable for sleeping. Then, as we were leaving the following morning, we saw several had been tossed on the floor at the outside door while the room was being made up. Not a comforting site or thought--that we had probably been sleeping on pillows that had been on the ground.
All in all I would just advise---don't expect too much. You will get a clean room, but not a very friendly staff (when asked for an extra blanket, they advised we could come to the lobby to get one---no offer of bringing one to us).
| 1 | null |
Not a great hotel to stay
The rooms are smelly - looks like a ghost mansion. The only good part of the hotel is that its on the Civic Center BART/Muni stop - hence everything is quiet conveniently located. We had to stay for 2 nights and preferred this place for its location. You have a 24 hrs Subway opposite the hotel so if you reach late to the hotel - do not be worried about food - the Subway is open for you. The Burger King provides great breakfast and the Starbucks inside the hotel offers great coffee. Some of the staff were not polite but were quiet rude. (I guess its not only me some other visitors have also experienced some harsh words from the staff). If you do not have any places to stay in SFO - then stay here otherwise I WOULD NEVER RECOMMEND this hotel
| 2 | null |
Great hotel, awful service
The Redbury is your classical Hollywood Hotel. The parties are absolutely amazing, and for a hotel that's so hip and cool, with incredible large rooms, it's an amazing place to stay.
I would stay there in a heart beat next time.
There is one big issue though. The cleaning was horrendous. One day when we came back there were blood stains on the sheet and the duvet that wasn't changed, and they didn't leave any soap, shampoo, toilet paper, and the floors obviously weren't cleaned.
For a unique boutique hotel, that's not acceptable.
When we complained, they said they solve it and take off the charges of our valet parking and internet. But for our 5 night stay, they took off one day. They said they give us some complimentary drinks, but never left us and did so.
So to say a little bit, it was quite disappointing on the customer service aspect. The hotel rooms aren't cheap, but are they worth it? Absolutely. 750 sq. feet. The ability to cook, and spread out and have a balcony is an incredible luxury. The Hollywood party downstairs may be annoying for most, but you're in Hollywood, what would you expect?
If you want beautiful people in a great atmosphere, the Redbury is amazing. The service needs to improve to match up with this.
Also, there are no gym facilities, though they do give you a free pass to LA fitness.
| 3 | null |
5 Stars but almost 4, Hilton Houston Plaza-Houston Medical Center
Tripadvisor calls this the Hilton Houston Plaza hotel, which is probably the official name. It could also be titled the Hilton Houston Medical Center. It is the closest Hilton to all the large Houston hospitals, including the following: Texas Childrens Hosp, Methodist, U.T. and Herman, Baylor Coll., TIRR/UT Dental, M.D. Anderson Clinic/Hosp, St. Luke's, MDAnderson Mays/ CPB Clinic, Proton Clinic, VA Hosp., and Shriner Hosp. I've probably inadvertently ommitted a few. I asked and the front desk said they had a shuttle that took guests almost anywhere within a two mile radius. If so, that would include all these hospitals. This Hilton is a 20 story tower a few miles southwest of downtown Houston. It has a multi-story parking garage which seems about as safe as any parking garage can be.
I had an upper floor room with one king bed. The room was beautifully decorated and very clean, as you would expect at a Hilton. Furnishings in the room and fixtures in the bathroom appeared to be new. The bed had 5 fluffy pillows and was very comfortable. The view from my upper floor northwest room was delightful, overlooking Rice University. The digitally controlled heat worked perfectly. (I've included photos for those who want more details.) (Sorry, apparently my photos are in the wrong format. I'll try to add them later.) Other than room service, I had very little time to use the many amenities, so I won't comment on most of them. They have everything you would rxpect in a large Hilton Hotel. I did notice that they had a 1/12th mile outdoor running track on one of the roofs. (See photo.) One Hilton bathrobe was provided for use. The room was $120.00 US. This may have been an off season price. The room service breakfast was about $20.00. It was tasty, delivered hot, and exactly on time. The room key card must be used in the elevator in order for it to function. Although slightly annoying, this is a good safety feature. You can get to the ground floor without your key card.
Now, why did I almost give 4 stars? I was given my key card at the front desk and went to my upper floor room. The key card did not open my door after repeated tries. I hauled my luggage back down the elevator. While I was at the front desk, two other guests also complained that their cards did not work. Also, I was with a group. We had a total of four rooms. The rooms were separated by 8 floors. This seemed odd and inconvenient because one person reserved all four rooms. Other than these two problems, this was a great experience.
| 5 | null |
Excellent experience!
My husband and I stayed for two nights recently and had a lovely time.
Location is excellent easy access for all the sites and across the road from the tube station.
The room was more than adequate and the bed was heavenly! [I have a bad back so comfortable beds are important to me]
We did not eat at the Hotel as we were out and about and in NY there is so much choice.
The coffee machine in the room was very efficient but personally would have preferred some milk capsules to cream sachets.
Staff were very polite and friendly and did provide extra pillows on request.
Would be happy to return or recommend.
| 4 | null |
Terrible
Had a meeting at this place. Not sure what possessed this group to meet here. Just horrible. Changed rooms twice because the very prevalent mold smell. Next room was better but decided to spend the entire stay without using the air or heat. Vents in both rooms were dirty and obviously the filters hadn't been changed. Ants on the night stand and I had no food or drinks in the room. Conference room vents were totally nasty. This place needs major remodeling and a thorough health inspection. I have allergies that hadn't flared up inside a building in years. This place triggered every allergy I had. Bad, just bad and someone needs to know.
| 1 | null |
Are you kidding me
first...the garden level via bungalow units SUCKED. A very very cheesie for the price. They charge 11.95 for parking that is so unaccommodating. Unreal. Try the towers,they more pleasant. Just remember the parking. Given that you are looking for a place to stay, please make it your very last choice.We will NOT stay there again whenever we visit San Diego again
| 1 | null |
Couldn't Sleep with Hotel Lobby Rented for Reception/Event till 1am
Traveling with 2 kids wanted pool view room, none available and they recommended a different area for a quiter stay. When we came back to hotel saturday night and entered hotel lobby, we were right in the middle of a reception or party that someone had booked. unfortunately or room was on the second floor and you could hear everything in the lobby. Finally called front desk at 11:30 pm who said it would be over by midnight. Called again when it was still going on at 12:30. Event, party goers and broken beer bottels dispersed to the rest of the hotel at 1am. What a miserable night and stay. I have never experienced this at any hotel before. If you are going to rent your hotel for a party/reception then have a banquet room to keep the party isolated don't put it right in the lobby. One more note on service, had to call 3 times to get a rollaway bed delivered.
| 1 | null |
Great stay at Affinia 50!
My two daughters and me spent 15 days at Affinia 50. Very good hotel located on 50th Street, at the corner of 3rd Avenue. The room was clean (we chose a large Junior room with 2 comfortable double beds plus a sofa-bed, a full kitchen and a convenient bathroom). The staff were friendly and helpful. Definitely, I Would stay here again.
| 4 | null |
Great Ball Game/Center City Stay
All the staff was very friendly. Great location on Broad Street. Subway entrance directly outside the hotel to the stadiums and many theaters across the street. Many restaurants close. Enjoy a night in Philly, see a ball game, a football game have a great time. I would recommend this hotel to anyone, business or pleasure.
| 5 | null |
Great staff, but very poor quality interior
We just needed a bed for the night for our last night of holiday. Thank goodness we didn't stay here any longer! Had read the Trip advisor reviews but didn't think it could be that bad - it was!! Huge queue to check in. Shoddy reception, just dated. And once on our floor it was simply shocking. Ripped carpets, every bit of paintwork either chipped or peeling. Bathroom disgusting, chipped bath, rusty plug, peeling paint, shower rubbish and dripped all night. Aircon unit so old and noisy so we turned it off. This meant we could hear traffic noise and the baby in room next door crying. Bed was comfortable but only one pillow. DO NOT be tempted to book this for a holiday , you will be dismayed. Only saving grace was the friendly and helpful staff and that we could check out in the morning!!!
| 2 | null |
Nice hotel, good value
We were in the Denver area to visit family. We chose this hotel because it was conveniently located for the things we planned to do.
The rooms were clean and had nice furnishings. The bathroom area was nice, although they put a cover on the tissue box which then got soggy from the steam in the bathroom. This made the tissues soggy, too and it was impossible to use them for anything. We ended up using toilet paper for our noses.
The pool area is nice. The pool attendants were friendly. Water noodles and balls to play with were provided which was nice for our son. While we were at the pool, the "sunshine" person came and asked if we needed help choosing activities in the area. We told her we already had plans and she offered to send cookies and milk to our room that evening. When we got back to the hotel that evening, there were like 18 cookies and 6 bottles of milk! She also left a letter stating that she hoped we would have fun at our chosen activities and to contact her if we needed help with anything. Very nice!
The free breakfast was pretty standard - bacon, sausage, eggs, hash browns. But they were all tasty. There were muffins, bread for toast, and Krispy Kreme donuts. They also provided three different kinds of melon and apples, oranges and pears. Service at the restaurant was exceptional and by the third morning, the waitress brought all our drinks without having to ask what we wanted.
The beds were a little firm for my taste. I move around a lot when I sleep and there was a mattress topper that wasn't secured to the mattress. It ended up in lumps beneath my by morning.
We never had a problem with maid service. Our rooms were always cleaned promptly. I didn't ever deal with the front desk, but heard no complaints about them from my party.
I would definitely stay here when we go to Denver again.
| 4 | null |
GOOD VALUE FOR MONEY PAID
This is a basic hotel but good value for money paid. The service was good and the room small but clean. Coffee and tea facility in reception and water left each day in the room. The location is handy for eating out in Little Italy or Chinatown but easy to get to mid town via subway or bus. The only downside is the flight of stairs up to the reception area - arriving with a heavy case. Then we were 2 flights up again. There is normally a person around to assist for a few dollar tip. Not suitable for a less abled person.
| 3 | null |
A Pleasant Surprise!
This hotel has blown away my perception of Red Roof Hotels. I had always believed them to be lower standard places more suitable to students and such. This hotel was every bit as comfortable, clean and enjoyable as any moderately priced facility and they do it for less.
I believe the management makes the difference. I stayed at this hotel because the manager takes the time to address every internet review she finds from customers (good and not so good). This tells me that the management cares very much about customer staisfaction and I was right. All the staff are trained well and they show professionalism and courtesy to every guest. There are not a lot of extras in this price range (eg. no breakfast, gym) but you can expect the basic comforts and a good nights rest in a clean hotel if you stay here. I would recommend this facility to folks staying in the area.
| 4 | null |
Great location, poor value
For years the Empire Hotel, across the street from Lincoln Center, was a seedy, rundown venue. In those days, it deserved the comment I once heard from American composer Morton Gould: "I don't mind the cockroaches, I just wish they wouldn't charge you double occupancy for them." But the hotel closed for a few years, was rumored to be converted to condominiums when the real estate bust hit, and it was eventually taken over by the World Hotels chain and completely renovated. It is now clean, elegantly appointed, and continues to benefit from being across the street from Lincoln Center.
Unfortunately, the renovation did not include re-building the rooms. They are tiny, as are the bathrooms - where there is barely enough room to change your mind. The poorly designed shower makes it impossible to test the water temperature before being subjected to it -- unless you are a contortionist. You must stand under it to turn it on. The shower also has only a half-door, so you must get the bathroom floor wet. But, on the positive side, for its small size the bathroom has very good shelf space for your toiletries and medicines.
There is no easy-chair in the room (no space for it) - a bed, desk and desk chair, and a few feet of floor space to navigate your way around. This would be acceptable, perhaps, if the price weren't so high - I paid $399 for a room there recently.
If you're willing to pay the price, and need to be close to Lincoln Center, then it is acceptable. The service is very good, the folks are nice and efficient, and, as I said, it is clean and elegant.
| 3 | null |
Great for the price.
After many hours on expedia and other hotel booking sites found that this was cheaper to book via the hotel.Loved the art deco lobby. We had a suite for 3 of us. Yes it was difficult to get in the room ( but you can put the bed settee away during the day and quite frankly after a long trip from UK we all wanted to crash so was lovely to have the bed made up)Fully equipped kitchen ... proper cooker, toaster, coffee maker, fridge/freezer.. Fab view of the bridge featured in the Batman film.
Decor etc a little tired BUT very clean and comfortable and great location.Our son left his I pod behind and they found it and kept it until we could return.
Great Value and has a good atmosphere.
| 4 | null |
Hilton or Not Hilton ? That's the question ....
Whether this hotel can be branded as a Hilton is a matter of debate.
The building itself has been built on the very same blue prints they used for a few others Garden Inn / Doubletree in the same neighborhood. Narrow and tall building. When entering the small lobby, you face a bank of stainless doors elevators. On one side a small front desk. Very little space for seating. The room floors have a single narrow hallway for about 12 rooms per floor. So, this is not a typical Hilton brand setting.
As for the building, one nice thing is that it is relatively more soundproof to external noises than other close by hotels. Unfortunately, not soundproof from inside. Thin walls. You can hear every slamming door on the whole floor, and all the conversations in the hallway. More unpleasant, I was able to hear the guest on floor above …….. having a pee. Had the pleasure to hear it to the last drop, and then the toilet flush: not very classy …..
The rooms (including bathrooms) are spacious. A single closet, quite small. Large working desk. Comfortable bed. Housekeeping OK. A/C not the best for temperature control and comfort. This is a window-type system, so noisy, and when you are on the bed, you take the air flux straight on you. Almost impossible to have it working at night. Besides temp control is not very accurate: its rather on or off but barely controls anything.
At Hiltons, you expect a certain amenities. You don’t find the all here. No guest services directory in room. None of the usual visitor’s magazines (you have to pick them up yourself in the lobby). No ice bucket (useless anyway, no ice machines).
Generally,the staff is nice, smiling, polite and helpful. It looks to me that they try to give to this hotel a different feeling, probably because of being located in Chelsea-Fashion District. This is essentially perceptible with the restaurant decoration, the restaurant staff attitude and the rooftop bar. The restaurant setting and staff attitude there are less formal and prim than at most of Hilton hotels. It might create a surprise at first but the level of service is perfectly acceptable.
The rooftop bar however is a different story. I think they do not take full advantage of this rooftop. Some tables and chairs are cheap-garden-barbecue style. You have a few sofas, but they are oddly oriented, so you don’t face the view. There is continuous very loud music played. So if you were thinking about a nice relaxing outdoor terrace, forget it. They are also using plastic glasses….cheap! Very annoying is their access policy. You cannot access it directly from you floor. You have to go down to the lobby to take an elevator that shuttles between the bar and the lobby during opening hours. In the lobby, the elevator is patrolled by a security guard that checks IDs. You have to wait in line behind a barrier. In the elevator, you are escorted by a staff member, and when reaching the terrace, guided by a third one. When you order drinks, whether you are a hotel guest or not, they ask you for an ID and credit card …. This is way too much and you don’t feel very welcome. It made me feel like I was trying to sneak into a highly select VIP night club.
In summary, I don’t want to give a bad review to this hotel, because there was objectively nothing unacceptable. Probably some room for improvements to really bring it into the Hilton brand bracket: as it is now, considering it a Hilton is probably overrated.
Finally, whether you will like it or not is a matter of personal taste. But be aware of the particularities.
| 4 | null |
Great location...nice accomodations...good service...but
Great location...nice accomodations...good service...but there were enough small annoyances that added up to spoil the overall experience for me. Here's the good and the bad.
Good:
1. You really can't beat the location...you're close to Grand Central Station, Time Square, the UN. Walking distance to everything. Great shopping, theater, restaurants.
2. The rooms are very nicely appointed and decent size for NYC. I had a Junior Suite on the 13th floor. Furnishings are nice. Bed/mattress are good. Bathrooms are a very good size. Wasn't expecting a bidet (but maybe that should be expected in a international destination like NYC?).
3. And the employees were solid...but that takes us to the bad. Because I depended on the Hilton people to give me their very best because I had a couple issues as you'll see.
BAD:
1. You need to do some research and look into parking options before you arrive. Parking is over $50 a night with no in/out priviledges. Find a parking lot before you come. The bellman was very nice and I appreciated him making sure that I had all the facts on cost before leaving my car with him at the curb. I get the impression that overnight parking in the neighborhood lots was probably about $30.
2. When I checked in, the front desk clerk verbally confirmed that I was there for two nights. But when I came back to the room after breakfast the next day, my room key wouldn't work. I supposed it was just demagnetized but was surprised when hotel security met me at the front desk and informed me that no -- he had locked me out of my room because he didn't show a second night's reservation. I showed them both my email confirmation from Hilton and my company travel agency showing two nights and relayed my previous conversation with the front desk clerk and they corrected it -- BUT why did it take four Hilton employees, and 15 minutes and why was the only explanation I received that there was a "glitch" in the system.
3. I'm here on business. My time is precious to me. As a Diamond member, you're given a breakfast coupon. It's your typical Hilton buffet breakfast which is fine, but I was in a bit of a hurry. No time for a true sit down breakfast. I wanted to just grab a couple things and a cup of coffee and head back to my room to finish getting ready but was told that if I wanted to do that, I needed to call room service?? Are you kidding? You won't let me take my danish, my fruit and a cup of coffee and be on my way? That was ridiculous.
3. Room wasn't cleaned until close to 3pm but perhaps that was due to the reservation snafu. It was eventually cleaned and cleaned well.
4. Business Center -- Huh? 35 cents a minute to use the PC to check into my flight? Printing out a boarding pass costs what per page? (I haven't seen something like that in years. Good hotels recognize budgeting the expense of operating a business center as a cost of courting business travelers. The Hilton Manhattan East should eliminate this kind of nickle and diming. I certainly don't see it at their other properties so it surprised me.
5. Older hotel -- okay so the elevator never lines up exactly with the floor you land on and you have a tiny speed bump to manuever over coming in and out of the elevator. No biggee.
6. Old pipes -- okay, so I have to hold the handle down on the toilet and it doesn't so much flush with a whoosh! but rather it drains (to be clear and fair -- it works, just not as well and as fast as one would hope)
So those negative things are all small but combine them all over one stay and it results in me writing a very rare semi-negative review for Hilton. I love the Hilton family. I'll certainly give the Hilton Manhattan East another chance. The things they did well are truly the important things. Maybe it was a fluke. I'd be happy to provide an update after my next stay.
| 3 | null |
Nice room but very small
The location of this hotel is very good. Walking distance to shopping, restaraunts, cable car, etc.. It is a nice hotel with a starbucks, gift shop, and restaraunt. The hotel itself was nice and the staff friendly. The rooms were clean and up to date, my only problem is the rooms a rather small.
| 3 | null |
Service Issues
I'm not sure about the commitment to service at this hotel. When I checked in, there were 3 people behind the desk talking. I had to wait until one of them, looking annoyed turned to help me. She put me in what has to be the worst room in the hotel, tiny and dark and a little worn. I have never before done this, but I called down and asked if another room was available. The reply was that no, the other rooms were smaller (I can't imagine that to be true - the bed would be touching the door!). My coworker showed up 2 hours later and was given a huge room with a seating area - at the same rate. She had two double beds and I had a king. I later saw on a Foursquare tip that if you ask for two double beds, you will get this larger room. Wish they would have offered that as an option when I called down to change rooms! I was just glad I was on a conference room block rate and not paying rack rate...
The hotel is in a convenient location though. So if you can get a good room, and not pay full price, it is worth it.
| 3 | null |
Good location but...
The good central location is the only positive thing of this hotel.
The staff is very ill-mannered and uncaring in general.
The room safe didn't work, we left a pair of sunglasses (expensive ones) on the room and they were stolen. Manager didn't seem to care at all about it.
The elevator was often out of service.
I would try to avoid this hotel and choose any other one on the neighborhood.
| 2 | null |
extemely good value, clean, well run and great staff
I purchased via Kayak/Hotwire and got fantastic price. I was apprehensive because the price seemed to be low for a quality hotel. I was very impressed with all aspects of this hotel. If you are paying your own expenses this is a fabulous buy.Ttwo rooms with nice outside fire pit to relax after a long day. The Fox news non stop at lobby bar is a bit much, but bartender was willing to change.
I travel 100+ days a year and this is one of the best deals I have seen.
| 4 | null |
STAY AWAY!!! Security staff: Completely rude & chauvinist treatment
The security was very abrasive to me during my time there. I found them to be rude and when I asked them questions, there were two in particular that started making fun of me and reprimanding me as if I was stupid. They would say "Why? Why are you asking why? Just do as we tell you to do." However, as I stood there waiting for other members of my party to arrive, I noticed that men did not receive this treatment.
It is not as though I was poorly dressed as in comparison to the bums that were hanging around the corner from their valet service. I was dressed to go out to a nice place to eat and I am a producer, so I try to stay up with the trends. I think it was due the fact that I was a woman and probably because I kept asking him "why." I just couldn't understand how he was nodding and giving a heads up to all the men coming by, but then if I walked by he would say stuff such as "What now? Do I have to get someone to make you leave or stay inside." Then his "mini-me" would copy or add on to what the first security guy said with some other snide remark. I didn't want to be dragged around by some chauvinist guys who flunked out of becoming cops so now they're stuck being security.
PLEASE STAY AWAY. THERE ARE TONS OF HOTELS WITH BETTER STAFF.
| 1 | null |
Initial appearance
Arriving at the host hotel, one would think that this is going to be a classy place with doormen and front desk staff in black attire and orange ties.
Checked into the room and the air conditioning unit was dripping onto the carpet by the room door. Mold? Repacked and got another room. Had to have the leak under the bathroom sink repaired. Maybe they are remodelling as commodes in boxes were stacked up by the ice machine.
Most of the patrons were there for almost 2 weeks and probably almost filled the hotel.
There were 3 ice machines to keep up, which they did not. Patrons were going to and from the 3 floors with mainly disappointing results.
There were 3 extremely slow elevators, one of which got stuck several times. Had to take the stairs several times.
Wallpaper was coming off the walls in the rooms and hallways.
Glad I used my cell as an alarm as I did not get a requested wake-up.
| 2 | null |
Location & rooms great, staff horrible
The surly and unhelpful front desk staff don't fit with what I've come to expect from a W hotel. Room was fine, location is great on Union Square. Bellboys were horrible, despite calling twice for help with luggage on checkout, no one came for half an hour. When I went down to bring a luggage cart up to just bring everything out myself, I was rudely yelled at that we couldn't bring one up despite there being 4 empty ones, and a group of bellboys huddled together having a conversation.
| 3 | null |
4 Star Hotel? More like 2 Star
We checked into the hotel and requested a king bed and were immediately given attitude and denied our request. We walked into the room we were given and it was tiny, dark and dingy. The bathroom is so small that we had to walk into it sideways. We do not recommend staying here...especially for the rate. You are paying for location and there are many other hotels in the same location with better rooms and facilities worthy of your business. Save you money and sanity and skip this rotten joint.
| 1 | null |
Great place to stay
The staff are real pros from managemnt, to cleaning, to restraunt.They value there guest. They will do whatever it takes to accomadate their guest. Great place for business or leisure Close proximity to the airport the market center, medical district and downtown added with the profesional and curteous shuttle drivers make it easy for travel. I would recommend this hotel to families or business travelers.
| 5 | null |
Good location
Elegant and quiet. Rooms are smalls but have comfortable beds. No fridge in the room.
The rest of the hotel is well furnished. The center of New York and especially Times Square is a ten minute walk and the shops are very close. As soon as you get out, you start to feel the essence of New York. A very nice place to stay.
| 3 | null |
Just average....
I really was disppointed by this Renaissance property which does not stand up to the level of others in the US or abroad.
The room was ok, but a refreshing restoration is badly needed. The staff at the desk was friendly and helpful, even if the lady, upon checking in, was not really customer oriented and did not even welcome me.
The breakfast room is dull and sinister, reminding the seventies when it was probably set up... but the waiters were nice and well educated.
I will not repeat the experience.
| 3 | null |
really awful service
For the price you pay you think that you can leave your luggage for few hours. We party of 40 people checked out at 7 am wanted to leave luggage for 3 hours. they told us they can't do it. REally sucky service for $420 per room.
| 1 | null |
Better than we expected...
We stayed for 4 nights over the 4th of July week. We were there for a dance competition. The hotel was packed to the rooftop with people and children everywhere, but we expected that. It was also the hottest week in recorded history according to the local news and that made guests a little temperamental when waiting in line for elevators, etc. The hotel did a nice job of keeping the temperatures cool throughout the property however. It even got cold in some spaces. Upon arrival valet was smooth and check in was fast. I requested an upgrade to a larger room but none were available. They did however provide an upgrade to a higher floor with a better view for an extra $20 per night. The room was large enough for our needs (2 adults, one child) with 2 queen beds, a desk area, and a chair and table next to the window. We had a great view of the city from the 24th floor. As for things we didn't care for. Although there were approximately 8 elevators, we were always waiting. In some cases we had to wait for 3 or 4 elevator cars before we finally got on. Again, this is due to the competition going on but it seems like there's got to be a better way to move people up and down. The food from room service was only so so. It arrived hot and within 30 minutes but was not much more than pub fare. For the $100 it cost to feed two adults and a child, it should have been better. Finally, as many others have stated, the fees for parking and Wi-Fi are ridiculous. Even as a gold passport member, we were not offered anything complimentary - including the room upgrade. I'm not sure what the point of having a passport membership is at this particular property. Despite some of the shortcomings, overall the stay met our expectations, service was good, and we would stay at the Hyatt Regency again. It's location to all there is to do in Chicago can't be beat.
| 4 | null |
Great Location
We ony stayed one night so didn't have time for a complete impression. On the good side the hotel is in an amazing location and the staff are all very nice and helpful. On the flip side, I get the sense the property needs to be refreshed. The rooms are very average (keep in mind this is a Westin so average here is probably nicer than most). I couldn't tell if it was the lighting or the decor but the hotel has a sort of gray feeling to it. I would certainly stay here again though.
| 3 | null |
Worse than you can imagine
In the first night I stayed in this hotel, the cold water faucet on my shower didn't work so only scalding hot water came out, water poured out of the ceiling when the person in the room above showered, the refrigerator leaked foul smelling water all over the floor and the wifi and TV didn't work properly. It actually got worse not better since on subsequent nights the power went out sporadically, the air conditioning stopped working, the stairwells smelled like urine and I noticed a few bugs in the hallways and stairwells. Every cab driver that dropped me off warned me to be careful, including one who advised that if I heard a commotion in the hallways, don't call the front desk, call the police. Because of a large convention and the fact I was part of a larger group, I was forced to stay at this hotel. If you have any other options, I strongly urge you stay somewhere else.
| 1 | null |
Location, location, location... OLD and SMALL!
Lots of action... transportation, theatre, restaurants, parks, museums, shopping, Starbucks, and ambulances!
Great staff that were very responsive to our needs (smoking neighbor, noisy neighbors). Very friendly. Fast elevators too!
Had issues with double (not queen!) beds, thin walls, small room, small bathroom, cash fridge, and the chandelier applique on the wall made the room feel tacky.
Don't miss Michigan Ave. (window shopping!). Pizza at Giordano's (not DiGiorno's, the frozen kind!), Geno's East, and Lou Malnati's. German - The Berghoff. Breakfast - The Corner Bakery. See the Bean at Mellenium Park and the fountain in Grant Park. The Architectural Tour - Wendella (boat ride up the Chicago River and see all of the beautiful buildings). The Museum of Science+Technology is a not miss... gotta do the labs!
| 3 | null |
Nice long weekend
We drove out from Phoenix to enjoy a long weekend away from the heat (and also to get in a SeaWorld and beach weekend). We made a good choice with this hotel. Excellent location, super friendly staff (all around), nice rooms and a wonderful pool area. Best hotel breakfast buffet (for this class hotel) I have ever seen, and it changes daily. This hotel gets a lot of use as there are kids everywhere (including my 3), but the over all condition of the property is very good. We had a few small issues with our room (closet sliding door came off track, dresser drawer was off track), but these issues were taken care of quickly. If I had to raise a concern about anything, it is the width of the parking lot slots. It seems that, like the airlines, make the spaces smaller and you can fit more into the same area; the slots barely fit my Toyota Sienna mini-van. For the extra $ a night that we were charged for self parking, the parking area could have been planned a little better. Not a show stopper in any way, but it was hard to get the vehicle into the slots and it required several forward/reverse iterations. Will we stay here again during our next escape from Phoenix, YOU BET !
| 4 | null |
Very helpful staff
This hotel has a great location in Chelsea, easy to find between 8th and 9th Avenues, within easy walking distance of most of the Manhattan areas a tourist would want to visit.
The breakfast area was light and airy and well-maintained; bed and room were clean and comfortable.
Above all the reception staff went out of their way to give helpful advice and support to make my stay more rewarding and enjoyable.
I would have no hesitation in staying here again.
| 4 | null |
How can this be a Conrad hotel?
After a stay last year in the Conrad in Brussels (an excellent hotel), we were really looking forward to the Conrad in New York. What a tremendous disappointment it turned out to be. If this hotel would subscribe to the Hampton philosophy "If you're not 100% satisfied, we don't expect you to pay", we would have ended up paying nothing for the four nights we stayed here. If you like some excitement during your stay in NYC (like fire alarms in the middle of the night), this is the hotel for you!
Night 1: Arrival from Europe and we just wanted to go out for a quick drink. However, we found out that the in-room safety box was not functioning (and carrying an expensive professional camera we really needed it). Called service, who arrived promptly, only to find out that it was beyond repair (something that must have been known to the staff already). No problem they would move us into a new room the next day (the hotel was full that night). After moving to a new room the following day, we found out the save in this room had exactly the same problem!! Can you image moving guests without making sure that their new room doesn't have the same problem?
Night 2: Still jet-legged our teenage daughter wanted to go to bed early, while we want to go out for a late dinner. However, the sofa bed in the new room hasn't been made yet. So we call the front desk to ask for it to be made at 10:25 PM. At 10:45 we call again, asking what's happening, only to be told that housekeeping is on their way (and hence a lie!). Twenty minutes later I go down to the reception that gives some weird explanation why nothing is happening but assures me that housekeeping will be there any minute. Finally, at 11:25, a full hour after our first call, housekeeping arrives with the sheets and pillows. By this time our daughter has fallen asleep in our bed, and we are also too tired for dinner. In stead, I took a Snickers bar from the minibar (for which they charged us 4 USD, of course: at least this was a cheap dinner!). I need to add that we received a fruit basket with an apology the following day.
Night 3: FIRE ALARM at 02:00 AM. Quite distressing since it was not clear at all from the beginning what was going on. It turned out to be a false alarm. Of course, this could happen in any hotel (although it never happed to me, a frequent traveller, before), but…
Night 4: FIRE ALARM AGAIN at 02:00 AM, believe it or not, and once again false alarm. I find it too hard to express my contempt for this in words.
In addition, there were some minor irritations as well: the restaurant staff at breakfast was very inattentive (on three out of four mornings, I had to remind them of my order for orange juice!!), one day the minibar was locked with no obvious reason.
It is clear from the reviews of this hotel that it is highly appreciated by some other travellers. That is: as long as nothing out of the ordinary occurs. As soon as the staff is confronted with a problem, they are obviously both incompetent and unwilling to be of assistance.
The location of this hotel is wonderful close to the Hudson River and Battery Park.
| 1 | null |
Not a great experience
Stayed at the Revere while in town for a conference, the week of April 30th. Not sure why my expereince was so different from others, it looks impressive, but there was no substance. There were dead ants on the bed (I was on one of the top floors not sure how they got there). The water was either scalding hot or ice cold, there was no in between and it depended on the day which it was. They also tried to charge me more than what my reservations were for. Maybe after they have more time to transition to the botique hotel. It is a great location, but not a great place to stay
| 2 | null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.