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Memorial Day weekend may have been a one-off, but...
We stayed here on the Sunday night of Memorial Day weekend. This is an awesome hotel--beautifully decorated rooms, very clean, extremely comfortable, incredibly well located to the Capitol and UT-Austin. A great Doubletree overall, and I'm a big Doubletree fan. Unfortunately, on the previous night, the hotel had been slammed by large contingents of track and field athletes competing at UT and the place was slightly in shambles. Then, between 2 and 4 am, there was a non-stop party either on our floor, the floor above or the street below. Finally, breakfast on Monday morning in the restaurant was a bit of a disaster. This is not a free breakfast, you see, but a $13 buffet. At 10 am, with an hour to go, the food was gone and every single table was dirty. And how can I describe the staff-- Young? Untrained? Indifferent? Slow-moving? Not until someone senior apparently came in from a day off did things improve. But still, what should have been a 20-minute breakfast turned into a one-hour debacle. Not a great experience for us, even if it was a one-off.
| 3 | null |
Average but well located
average hotel. Very, very noisy at night from traffic. Rooms interesting but dated decor
| 3 | null |
Newer, very clean, really great servers, great stay!
This appeared to be a new property, probably for the Superbowl? From my arrival, it was great. The front desk staff was nice. The room was probably the cleanest room I've had in the last year! It really was great to see. I had dinner there, the service was pretty good for dinner, I think the server was newer, but she got everything right! The bed was really comfortable. The fridge was a little loud, but I sleep better with a little noise, I suspect you could unplug it if you don't. The gym was great, had aerobic equipment and a machine for everything I needed. Breakfast was good, but the service was really great! From when I entered till I when I left, I really had a great stay.
| 5 | null |
Unhappy..
We requested a corner room for privacy as we were going to have a few friends over that we had not seen in a while. After discussing this with the manager on duty he advised us all would be ok. This information was not shared with the staff and were giving a worning to leave. Bad communication.
| 1 | null |
Loacation + Service = Great Hotel
I have stayed at many hotels in San Francisco some with amazing warmth and style and this was very stark yet classy. Just depending on what your style is. You will be well taken care of with their very attentive and accommodating staff. If you happen to get the opportunity to meet Manuel at the front desk you will immediately feel welcome and his personality puts you at ease no matter how crazy your day has been getting to the hotel. He makes you truly feel like you are appreciated and wants you to enjoy your stay. I was staying for a long period of time and my room was smaller then I expected and he quickly made a room change and followed up to make sure I was confortable in the new room. It has been a long time since I have seen service like this and travel for work and this kind of attention will bring me back to this hotel.
| 4 | null |
Nicely Renovated, Convenient Location
Stayed here for one night recently while in town on business and I will definitely choose the Sheraton New York for future trips to NYC. The rooms are smaller (but a size you would expect for NYC), comfortable/cozy and well appointed. They are renovated and make good use of the space. Additionally, the location is very convenient for walking to attractions as well as corporate offices for many companies.
| 4 | null |
Not as advertised.
This hotel is listed as an amenities driven experience with a good value for the price. No where on the website was there mention of current renovations. The hotel is covered in scaffolding and dark steel mesh. The street is extremely loud with deliveries continuing through the night. The hotel allows smoking, so the non-smoking rooms are the only place you will escape the smell. The staircase allows the smell of smoke on every floor. I received a letter from the management when I checked in which boasted all the facility had to offer. The letter from the manager stating that the hotel was undergoing a "facelift" was posted in between the two elevators on the first floor. Finally, the manager was not available to speak with me about the problems I experienced and I was told that I would have to contact him on Monday at the earliest. I cancelled my 2nd stay there and had to spend vacation time looking for alternative arrangements. Luckily the Holiday Inn has just opened a new, quiet hotel about a block away for roughly $25 a night more. Well worth it!
| 1 | null |
Never Stay Here !
This is the worst Super 8 I have ever stayed in. They claim to have just renovated the rooms. However, in the room we had there was mildew around the tub/shower, the carpet/room smelled musty, and the bed cover had cigarette burns in it ( non-smoking room ). In addition, the receptionist was surly, that should have clued me ! Unfortunately, it was late when we checked in or I would have continued NORTH !
| 1 | null |
Averages out to average
It is a grand hotel as the name implies. Too bad you have to bring the pocket book for everything beyond the room reservation. We parked across the street for a much cheaper price over the valet parking 3x the price. You'll also be paying for Internet and breakfast at the hotel if you want either. The plus sides were the gym and a clean outdoor pool (5th floor since we were on the 11th). If we could have done it again, we would have continued to stay at the little brother Hyatt a few blocks away. It had a much larger room space and all amenities for $100 cheaper. It was great.
| 3 | null |
a non serious place to stay
if you can avoid this place, do it! The building is old, the rooms are big but not very conservated. The housekeeping does not touch in your bed if something lies on it. The breakfest is not good similar to a harbour restaurant.
To complete the disguisting experience the hotel charge me twice for the stays and simply ignored my request to backcharge, even with de CC statment attached showing his errors!
| 2 | null |
Could be a bit more attentive
After their recent renovation, the lobby is fairly impressive and modern. The room had modern decor and was fairly functional apart from the rather small bathroom (but then it is NYC).
We stayed 5 nights had a room on level 25 so there wasn't any noise issues, though not much of a view.
Even though in NYC, this is rated a four star hotel, we're use to Grand Hyatt being a 5 star hotel so expectations were aligned accordingly. Whilst service was good, I thought house keeping could've been a bit more attentive and noticed that we were low on bath gel etc and replaced (instead we had to ask). Not a big issue but it's the little things that set hotels in this calibre apart.
Another downfall was the lack of free wifi even in the lobby. Had to rely on 2G speed internet from T-mobile (prepay card) but reception at the Hyatt wasn't that great.
What we were least impress with was the on-site restaurant. Breakfast wasn't included but we ate there twice anyway. First thing you get seated (which can take a while), they'll ask you if you want coffee and orange juice. Don't be fooled, it's not complimentary, in fact it's $6 each, so having both will cost you $12.
The selection of breakfast (a la carte) was alright but not extensive, for two people we paid on average $60+. Not knowing local prices on the first two days, it wasn't so bad, but once you compare to a "normal" breakfast, it's probably 3 times more expensive.
Tip: Walk next door (connected to the hotel) to the food area at Grand Central, there you'll get a decent breakfast for 2 at around $20+ as well as a few shops.
In terms of location, most places were within walking distance. E.g. 20 mins walk to Port Authority Bus Terminal, 30 mins walk to time square. If you're not into walking, jumping into a taxi to go around midtown is generally around $10 (+ $1 tip).
Warning: DO NOT jump onto those human driven tricycles if you're going far. We went on one to go to Korea Town (32nd St) and ended up paying $65! A taxi ride would have costed $15 max.
Overall, our stay was alright but nothing spectacular. Would only stay again if the price was right.
| 3 | null |
Nice hotel, but very bad neighbourhood
Very central, very nice rooms, staff is excellent, value is good. Everything is nice, about the hotel. And then you have the area, it's like the hotel is heaven completely surrounded by the opposite, on all sides. You go out to the parking lot, and it stinks of urine, because of some less fortunate inhabitants on the street laying by the wall. You enter the sidewalk, and immediatly get asked for a dollar or some change. People scream at you, are nice to you and blocks your way. All asking for some change. My girlfriend got a complement from a less fortunate one, saying "oh my god, you are so beautiful, can I have a dollar". If you do not mind such surrounding then this is your place, excellent choice.
But for us to exit the hotel and begin our day sightseeing, our day got a bit ruined every time because of this, same when returning.
| 3 | null |
Worst Hotel I've visited in 50K miles of travel
I usually give positive reviews and reward good companies for their services. I travel for a living, and was on a business trip on Philly for 3 days. Overpriced, outdated, charges for everything inside the room, $200 + tax per night, poor service, have to pay for everything in the room ($15 wifi, $5 for a bottle of water).
All of this I understand - but this was not ok. After work after 9pm, I go to have one glass of wine downstairs at 9:30pm on a Tuesday, and a sushi chef in the hotel's chief lobby bar on a slow night of Tuesday nastily says I should have read the sign. He points to it and says aggressively "you can't sit here!". Nice, I'm in breach of his protocol so he can go home. I am sitting next to everybody (apparently in official bar territory), and I am being shooed away from buying a service. He gives me stink eye and denies a seat at the bar (1 seat right of the actual bar). Nice, after work, to get attitude from a staff employee, and to be denied a seat at the table.
I return to my room. I call the manager about a Marriott service (apologists - please note this is a 4-5 star hotel) member member being so rude and denying service to a both customer and guest. The manager's first response is "they weren't serving" as if I were seeking sushi after hours and the chef was in the right. I explain to him again I was not looking for sushi but to have a seat at the bar at 9:30pm on a Tuesday. He continued to try to justify this chef's behavior. After the call, the manager then has his assistant (right, not him, but his assistant), give me call to see if I am pacified. I am not. I incur another $50 in room service from the meal I would have wanted downstairs - stick it to the customer.
What a joke. Big mistake -- I rarely write reviews, but my experience here was bad and from some of the reviews I had is not too far from reality.
| 1 | null |
nice hotel that has gone downhill since I last stayed
This property is nice when you get a good room. After an OK stay in 2010 I was OK with staying again but unfortunately I was given one of the B-Rooms. At first they were going to give me a room which when you opened the door you hit the bed. I was kind of miffed because I was running late for a Stan Lee event at the Hyatt and they wanted to move me to their other property in Pulaski. I left because I was running late and left my stuff in the tiny room. I came back and they decided that they weren't going to move me because the other property was full up. I was given a slightly larger room that however had very weak AC and was in the basement so I had to get a fan. My main allure for this hotel was that it was right across the road from a stop for one of Baltimore's free color coded buses. Their new front desk clerk since I last stayed should be fired she was very rude when I asked the simplest of questions and I was trying to be very nice given the situation. The breakfast had also gone downhill it only consisted of bagels and juice when previously they had nice hot waffles.
| 2 | null |
Great find!
The Seal Rock Inn in San Francisco is a great find right by the beach! This is an intimate property with convenient parking, super friendly reception/service, and you can see the ocean. The rooms are large, clean, and comfy with a small fridge and microwave and there's a divider between the bedroom and the living room. When we asked for a couple of extra pillows our request was received with a smile and was met promptly. This is a quiet, highly functional property that I'd quickly stay in again.
| 5 | null |
Room Was Unbelievably Dirty
Overall, this is an attractive hotel in a nice Chicago location. The poor rating is a result of the condition of the room when I arrived. I checked in fairly late, after a day of travel. My biggest surprise (or shock) was finding the bathroom door nob covered by a condom. The bathroom did have bath towels, but no hand towels nor washcloths. The carpet had very obviously not been swept. If I had not been in need of sleep, and had I not heard the clerk tell another person at check in there were no more rooms, I would have requested a room change. At least the bedding was fresh. The next morning I reported the condition to the front desk. No apology, just a "we'll make sure the room is cleaned. That evening, the carpet still had not been swept, but at least there were no surprises on the door nob. Great exercise room resulted in poor vs terrible rating.
| 2 | null |
Beware! Has BED BUGS!
Worst hotel experience of my LIFE! Stayed for one night with my boyfriend when we went to out of town concert and came home to discover we were COVERED IN BED BUG BITES!!!!! We hadn't noticed until we drove all the way home since its an allergic reaction and affects everyone differently but when I went to the doctor they said it was most certainly bed bugs due to timing and bites. When I called hotel manager he OPENLY ADMITTED TO HAVING BUGS!!! But he has been completely uncooperative in reimbursing me not only for my stay but also my medical costs. His excuse is that its against hotel policy since we didn't immediately report the incident before checking out. I am disgusted by his lack of concern and want everyone to know what they are getting into at this hotel.
| 1 | null |
Mixed review
I liked 1) excellent location, with so much within a half mile 2) hotel is new or very recently refurbished 3) room showers are very good
I didn't like 1) poor noise insulation from windows 2) very claustrophobic feel (business centre was half the size of a household washroom!) 3) failing technology (TV kept shutting off; elevator swipe cards seldom worked)
| 3 | null |
Loved It
This was a 6 night trip to NYC with my sister and her 16 yr old daughter. We searched hard for a place to stay which fit into our budget and in a fun location. Well we found it at the Milford! The rooms have been redone with trendy, fun decor. The rooms are not big, but certainly enough room for the 3 of us. The bed was very comfortable, nice linens, a/c worked great. Also, we never heard any noise from the other rooms. No tv noise, no shower noise, nothing. The hotel staff was great, very friendly and we could not ask for them to be more accommodating. Location of this hotel is ideal - right in the heart of the theatre district, an easy walk to Time Square, the subway was right on the corner. We loved it and would stay there again!
| 4 | null |
I love coming home!
Beautiful hotel with the warmest team of hospitality professionals, especially Guest Relations and the Club Lounge team. They all make you feel so at home, it really is hard to leave! Thank you ICSF for yet another relaxing stay! I recommend this hotel to everyone for everyone reason! Flawless, chic, and very personal!
| 5 | null |
Quiet, clean and good value
We enjoyed our stay at the Loma Lodge. It was quite, clean and tastefully furnished. The rates were reasonable. My only complaint was not enough outlets to charge our laptop and cell phones. Free wifi but the connection was a bit faint. All in all, a good night.
| 4 | null |
Great job post-hurricane
Kudos to manager Vita and her staff for their excellent service during the blackout. Given what I was reading, I assumed that my trip to NYC would have to be cancelled, but I called the Flatiron and they assured me that they had power. When I arrived, their's was the only block with power in an oasis of Manhattan darkness. Operating with a skeletal staff that went above and beyond the call of duty, they provided an immaculate room and excellent service. Although they were inundated with people from the neighborhood seeking respite, and the restaurant was getting low on food, they did everything possible to make people comfortable, were incredibly upbeat and helpful. I didn't expect to like the hotel much because it's very "trendy" but it turned out to be lovely and relaxed.
The room was small, but the high ceiling, large windows, and strategic use of space made it very pleasant. Nice furniture/linens, marble bathroom with rain shower, but no counter space. The high tech features were cute but unnecessary. I liked the digital "do not disturb" but the television in the bathroom mirror, after the 10-second "wow," was just silly, since the bathroom was so minuscule that it was senseless to watch it; also the reflection in the mirror required turning the lights off in order to see it.
| 5 | null |
Over night stay
We were going to the Grand Prix and didn't want to "break the bank!". This room was very adequate for what we were looking for. It had free shuttle available, friendly staff, secured lot, continental breakfast and was clean. The downfall would be that due to the many functions happening downtown, the halls stayed noisy well into the early hours of the next morning. But overall, the stay was good, and I wouldn't hesitate to stay there again!
| 4 | null |
location location location
The Hilton Palacio looks very dated and ugly from the outside. Inside is very nice... not as nice as the Hyatt Riverwalk with the river running through it, or the Valencia with its ultra-hip modern decor. But very nice. The elevators are the coolest- they have keypads where you input your floor and it directs you to your elevator. We never waited for one.
Our room was also very nice- modern decor, nice toiletries, rain showerhead, and VERY comfy bed. We had a balcony overlooking the riverwalk. Please note that this hotel is right next to a busy street, and we could hear traffic in the mornings and people on the rivewalk at night. The noise did not keep me awake, though.
Overall, the Hilton was a great value- we paid about $215 for a riverwalk king balcony room. The hotel is right in the middle of everything,whereas the valencia is kind of out of the way.
| 4 | null |
Grand Hyatt a little less than grand
I have stayed at some great Hyatt hotels - even got married at the one in Maui - and the Grand Hyatt's are usually pretty fabulous.
The Manchester Grand Hyatt has the beginnings of a great hotel - decent location (walkable to the Gas Lamp district, convention center, and shops by the water), nice open entrance area and decent pool area. All of the shops, less one that had a bunch of strange furniture/antique things in it, on my side of the building were under renovation. Strangely, they promoted a coffee shop on my side of the hotel that wasn't in the hotel, and when I finally located it outside the hotel at 2:30 it was already closed for the day. There was one coffeeshop on the opposite side of the hotel.
The staff was very accomodating (had to change a date for a pre-arranged corporate stay by phone, front desk gave me a packet of tylonal for a headache, and ordered room service a couple of times, bell service was always ready to grab you a cab).
The rooms were fine. I had a nice view of the pool and harbor. Towels and sheets were 'okay' - not overly plush. Bathroom was okay, had the basic amenities, TV was huge, though had one of those annoying cable remotes that is not super responsive, but had loads of channels. They have mini-refrigerators in every room but no-mini bars (I enjoy having easy access to a quick soda or two w/o having to order room service).
I was there from Thursday through early Sunday morning and worked in the mornings and evenings out of the room. I was out of the room until about 2p each day and the cleaning staff never made it to my room to clean it. Luckily, I had plenty of towels and other bathroom supplies, so it wasn't the end of the world - just didn't feel as fresh as it should have from a daily cleaning.
It wasn't a bad experience, just not an amazing 5 star experience. There are several other hotels (the Omni for one) that are pretty amazing if you want a little bit of an upgrade.
| 3 | null |
Not the best experience
Stayed here for a week on a business trip because of the location and the king sized bed since my wife was with me on this trip. I wonder if the generally good Tripadvisor ratings for this place are still deserved. They have changed the name to Hyatt House now. Maybe it is under different management.
First the good news:
The room was well furnished with a full kitchen, a very nice microfiber sleeper sofa/sectional, a functional desk and desk chair, a good sized flatscreen TV and a king-sized bed. The AC was working fine. The room was facing the George Bush Park and was generally free of road noise. The breakfast included sausage and eggs, various breads, yogurt, fruit, cereals and various juices. The General Manager, maids, and breakfast room staff were very friendly. The bed was comfortable, although the sheets and duvet kept coming un-tucked.
Now the bad news:
The floors are apparently very thin. We were awakened by very heavy footsteps of people walking back and forth for 40 minutes above our room (we were on the second floor). This happened a couple of nights until the folks upstairs moved out. There was a loss of electricity for a few hours (no storms in the area, not sure what that was about). There was also a fire on our hallway, which forced full evacuation for a few hours. There was also a large tow-truck left running under our window for an hour or so when we were trying to get to sleep. We asked the front desk for two things: a) to be moved to 3rd floor room after we were woken by the folks upstairs. The 'tried to help' for two days, but kept saying to check back later. Never did find a better room for us. b) we asked for a late checkout on the last day so that my wife could stay in the room while I finished work. The front desk clerk said that we could stay until 2pm, no later. Any later and we would have to pay for an extra night. I said, OK, 2pm is is then (wife not happy). The next day we reminded the same clerk that we would check out at 2pm and she said 'No. We are expecting a large number of guests so unfortunately the regular check-out is 12pm.' We spoke to the manager who told us that it was fine to check out at 2pm. So, my wife shows up to sit in the lobby at 2pm and the manager sees her and says, 'Oh, you can stay in your room. Its OK.' So, back she goes to the room.
The decor in the rooms is getting old. The carpet is wearing out and the bathroom sink cabinet is looks like it is painted-over particle board, which was coming apart. (The sink and shower were in good shape, however.)
All-in-all, this was a very mixed experience. I plan to return to the nearby Towneplace Suites if I need to stay in that area in the future.
| 2 | null |
Good value for one night
I am in two minds about this hotel because of mixed treatment I had during my multiple stays. I try to be as objective as I can to allow future guests to make informed decision about their stay in this hotel. I chose the hotel in the 11th hour knowing the limitation with my choice.
Pros: right in downtown, close to my daughter's work and residence, very handy to all public transport services, bars, restaurants, free internet, free calls to all US numbers, clean room when checked in, mostly friendly staff
Cons: desperately needs a facelift, bathrooms don't look very clean, cleaning services random, had to go to reception almost every night and ask for missed towels, toiletries, cleaning services seem to be the main problem if you stay long term as we did,
All and All it seems to be a good value for money if you stay for a night or two and don't want to spend a fortune in downtown. We didn't see any insects as shown in some pictures but can imagine their presence if we were there during summer. Aside from one receptionist, could be their manager, no one was apologetic about lack of cleaning services. At the end of our first week, the manager was apologetic about our bad experience and awarded a $30 discount for the first night of our second week stay. They also upgraded our room to a bigger room with a microwave and a fridge at no extra cost. Despite that the cleaning services did not improve, nor the quality of their bathroom. I wouldn't choose this hotel again if I have a choice but did not feel uncomfortable during our stay. Hence my mixed feedback/feelings.
| 2 | null |
Great Staff- Professional with Charm
Great place, staff makes one feel welcome. Stayed at hotel for work (booked thur my work)and was unfamiliar with the hotel. It was much better than I thought it would be. Staff is precise, and helpful without being overly familiar. Few minute walk to central park, 5th ave. St. Patricks. I would happily stay here again.
| 5 | null |
relaxing weekend
Very relaxing stay for the weekend. Although an older property, it is very well maintained and is updated and clean. Staff is very accommodating and the service is excellent. We enjoyed our stay and the convenient location near both I-77 and 485. Dollar value is excellent.
| 5 | null |
Great Hotel
Stayed there for the FDIC show. Rooms are amazing, service is great, staff is very friendly and helpful. Had the chance to try the lounge on 31 floor...again nothing to complain!!
| 5 | null |
Great location, needs a few updates
This hotel is in a great location, in the business district right by the port. The Ferry Building Marketplace is a 5 minute walk and I could even see it from my room. At check in the staff was nice but not very knowledgeable and made some errors but at check out the staff corrected everything.
The room was big and clean. There was a small fridge which was empty which is a plus (usually it's full of expensive treats). However, internet was on an off, especially wireless. I expect better in an hotel of this quality in the heart of the financial district. Moreover, internet is not included. Also, the mattress needs to be changed.
Still, it's ok if you get a good price.
| 3 | null |
They don't make them like this anymore!
Check in was extremely friendly and nice and I was treated to a lovely corner room on the 22nd floor. As others have said, the rooms are a bit small but mine was very clean and orderly.
The best aspect of the Waldorf are the public spaces. The lounges, lobby, restaurants all reflect a lost era. They even have a dress code which I had not seen since my stay at the Greenbriar. There as no enforcement that I could see but at least they made an effort.
Of course coffee is expensive! With fairly reasonable room rates, all of this luxury has to be paid for somehow. It seems some people wants Walfdorf service and luxury at Hampton Inn prices!
My only complaint (and it is significant), is that my bathtub did not drain. I called three times before it was repaired. Not so good from a place like this!
Otherwise, go ahead and treat yourself.
| 4 | null |
Great Staff, Great Room
Stayed here to celebrate in DC with a couple of friend. Asked for great places nearby from the concierge at the front desk, Halimah, and her suggestions were great! We had a great time. The rooms were clean and the staff was friendly.
| 5 | null |
Great location in Indianapolis
There's not much more I can say about the Fairfield Inn & Suites. It was well priced at around $200 a night for a suite, connected to a TGIFridays, free continental breakfast, connected to JW Marriott (which you can utilize their facilitates and charge your room) and connected via walkways to JW and in turn, the rest of Indianapolis downtown.
This was my first visit to Indianapolis, the front desk was very helpful in where I should go (all walkable) and eat. They were also very welcoming and kind when entering and leaving the building. I really couldn't have asked for a better experience.
| 5 | null |
Held hostage at a beautiful property...
Spent the weekend at the JW Marriott with my wife and our young son. The property is beautiful, amazing scenery, nice rooms and an inviting layout. Excellent pool and very kid friendly. But the there are some major management issues...Let me preface my remarks by saying that my wife and I live in Fort Worth and like most Texas folks we eat casual Mexican about three times per week so my standards for service are by no means the Ritz (I just expect friendly people and food in a reasonable amount of time).
When we arrived at the hotel there was a long line to valet and when we asked for help with our bags, we were informed by the valet that there was no porter available and it would be better if we carried our own bags - no big deal, yet.
Their problem can be summed up by saying that every time we wanted to eat or order anything to drink it was complete chaos. There were so many guests at this hotel that it is constantly swarming with people and employees and no one knows what is going on. Long lines at every meal, very slow service. We sat at the pool for 3 hours and had a server stop by 1x. No big deal, went to the bar to order food and it took 20 min to wait in line and another 45min to get the food. Add a screaming hungry toddler to the mix and it's a problem. The next morning we waited over an hour for the breakfast buffet.
The real issue is the shear size of this place and the fact that you are held hostage to eat every meal at the hotel facility. There is nothing around the property for miles. If you want to eat you are loading up the car and driving who knows how far (probably 10 miles) to find a meal, not realistic or convenient.
When there was a massive line at the valet and they told me it would be awhile the attendant said they would send up someone to get out bags from the room. When the car arrived 15min later I asked about the bags and they said there is a 35 min wait for baggage handler. I asked to take a baggage cart myself and they said that is against hotel policy.
Let me be clear. The hotel is too big, poorly run and there are simply not enough employees. You are guaranteeing yourself a stressful and frustrating experience at a beautiful property. When I complained about the service, the manager said "sir we have 700 guest checking in and 500 checking out today, we are very busy"...wrong answer. Does this hotel plan to be empty? Why would you run a business with the expectation of anything other than success. If they have so many guests they need more help.
I will also say that there were many unhappy guest and most were vocal to either the mgmt or servers. It was not an isolated experience on this particular weekend. Unless you enjoy long lines, tons of people and less than helpful staff I would not stay here. It is a massive zoo.
As an alternative, I would suggest the Westin La Cantera which is probably 10 miles away as the crow flies. My wife and I stated there the same weekend the last two pervious years and had good experiences both stays. The property is not quite as spectacular, but the service was good, it is still very nice and we can recommend it.
| 2 | null |
Easy fix for a neglected property
It's easy to see this property used to be on the cutting edge of fashion, but that was many years ago. The architecture and design are still nice today. The problem with this property is that there seems to lack a management inspection program in place to ensure the top-notch "Hilton" experience is maintained. The carpet is in really bad need of replacement. As we walk from the parking garage we find ourselves wondering just how bad does the carpet have to get to warrant replacement, does it have to have holes in it? The housekeeping standards are pretty much non-existent as well. The carpet is filthy. We stayed for 4 nights and did not have our room vacuumed even once. Mold is growing on the shower curtain. Caulking is missing between the shower tiles. Large visible stains on the room carpet. A strong musty smell in the room. This hotel has consistently awarded really cheap ($50-$60) price-line bids, probably a desperate attempt to improve their occupancy rate. We have taken advantage of this rate on many occasions, but no longer. Our patience has worn thin ... just like their threadbare carpet!
| 2 | null |
Customer Comes Last
The W Hotel in Dallas is an embarrassment. Customer service is non-existent at all levels of management, all the way up to the GM that is apparently incapable of returning simple phone messages. Stay here only if you value arrogance and ambivalence. There are plenty of other much better hotel choices in the area.
| 1 | null |
Great location, shabby hotel
I stayed at this hotel during a recent trip to NYC for business. When I checked in, I was greeted warmly but felt a bit disappointed from that point forward.
When I told the front desk clerk that I was hungry and asked if the restaurant was open, he/she said the restaurant was closing within 10 minutes but I could try to order before then. I would have preferred a list of options for delivery in the area as an alternative to a closing restaurant. Instead I had to use the Yelp app on my phone.
The room itself was average size and the bathroom was very roomy (a huge plus for a girl!). The counter space by the sink was great for spreading out my make-up, etc.. The water pressure in shower is also great (a big plus!) but I was a little put off that every time I sat on the toilet the whole toilet seemed to detach from the wall. Clearly the room has not been maintained well.
Add to that that an outlet cover was missing from the wall in the bathroom and I was getting the impression that my low room rate was due to poor quality, not low season.
The thing I hate the most about this hotel was the elevator system. There is a large podium monitor system in front of the elevators. You have to press the floor you're heading to before you get on the elevator or the elevator won't take you to your floor. For instance, if someone presses Floor 4 and you get on the elevator with them hoping to get to your 5th Floor room, you're out of luck. The elevator won't take you any further than the 4th Floor so you'll have to go all the way back down to the lobby level and call an elevator for Floor 5.
Once I did make it to my floor, the carpeting near the elevator was stained and shabby looking. It was a bad first impression upon arriving to the hotel.
I had dinner in the restaurant one night. In fact, I spent several hours doing work on my laptop while dining. I was so frustrated at how slow the service was considering that I was one of maybe 4 other people in the entire place. I had to flag down a waiter just to get a second glass of wine. Totally unacceptable. As for the food, I had the lobster bisque which was just 'ok' and a warm chocolate cake dessert which was rich and yummy.
I used their valet service for a car I rented the last day in town. The front desk made me late for a meeting in Brooklyn by giving me a hard time about my room bill upon check out and therefore delayed me getting my car. I was SO aggravated.
The location of the hotel is great; there's no doubt you're in for a treat with all that's within walking distance. But the hotel is shabby and not well maintained. Spend your money at a nicer hotel elsewhere in NYC and enjoy a better experience.
Also, it's a little suspicious that 4 recent reviews are by reviewers who have only reviewed one hotel (this one) and have nothing but wonderful things to say about the hotel and mention employees by name. I would be leery about trusting these reviews; they seem fake and planted by people who might be associated with the hotel.
| 2 | null |
Below Average
Construction everywhere around this hotel. Jack hammers waging you in the morning.Detours and traffic everywhere..Rooms small but clean. Beds comfy as usual with Sheratons. Staff was friendly and helpful. Food was good. Fitness center a joke.May try again once construction is finished....a year or so.
| 2 | null |
My excellent stay
I stayed there last Friday and everything was great but the service was the best. The staff was so friendly and just made you feel comfortable. Janita at the front desk is the best she has such an inviting and comforting smile and personality. Really enjoyed breakfast also and everyone working the breakfast room was also always smiling and friendly. Will definitely stay again.
| 5 | null |
The Post hotel is not a good place to rest your head.
This hotel may have asbestos in the rooms and hallways. The owner/manager has "painted" over instead of removing the asbestos.
The elevator may or may not work.
| 1 | null |
Wonderful place - underwhelming breakfast
We loved the Jackson Court. It's a beautiful building, the room was lovely, the bed was really comfortable. The only drawback was the continental breakfast was unremarkable. No protein other than highly sugared Yoplait yogurt. (Hard-boiled eggs would have been great.) And the kitchen in which it is served is cramped. That said I would stay here again, and just make plans to supplement my breakfast.
| 4 | null |
Average
Pos:
- Good location (bus stop in front of the hotel)
- Clean rooms
- Free WiFi
Neg:
- You will find other guests drinking beer and singing in the hotel's aisles
- To close to the highway causes noise
| 3 | null |
Poorly run, needs major renovation.
This hotel is simply too dated to be up to W standards. There is no reason to stay here instead of any of the other Ws in NYC unless you absolutely need to be in this location. On top of that the service is quite poor. In two days we had four incidents of indifferent, lazy staff doing the bare minimum and making it clear that they were doing their jobs against their wishes. There is a "That's not my responsibility" culture with the staff that makes stays very unpelasant. Simply put, this is a very poorly run hotel.
| 2 | null |
Good Value
Booked a room here for $102. It's in a nice neighborhood, with lots of shops. Public transportation is nearby. The room was small, but fine for one person. It was a very hot day, and the air-conditioning worked great. Free breakfast until 10 AM. Friendly staff. They make you sign a pledge that you won't smoke in your room, and if you do, there's a $200 fine. The room was very clean, and the bed was comfortable. My only complaint is that it is very noisy; you can hear everything that goes on in the hallway in your room.
| 4 | null |
Fairfield Inn & Suites, great location for food and the mall!
our family of 4 travelled to Washington DC in early August 2012. We stayed at the Fairfield Inn and Suites, it is located in "China Town" which really wasn't a town at all - but was a perfect location to park once and walk the remainder of our vacation. There were plenty of restuarants (from upscale to McDonalds) to choose from and then you could walk down to 'the mall' for sight seeing. The hotel was clean, the staff were friendly and the food was an added bonus. They always had coffee, tea , cold water and cookies out in the afternoons and evenings and their continental breakfast had quite a variety. There were; breakfast sandwiches, waffles, fruit, yoghurt, begals, toast ,muffins, oatmeal and a variety of cereals. We'd eat breakfast, grab an apple or something for later and be on our way. The hotel rooms were overly spacious, but for a family of four - it was enough. We weren't there for the room. The beds were comfortable and clean.
| 3 | null |
attention to details suggested
Scattered debris on floor indicated only cursory work with vacuum cleaner. One bulb burned out in bathroom. Shower curtain torn and about ready to fall. Very ordinary breakfast except for the fresh cantaloupe which was a surprise. Exterior needs attention too - extensive flower beds which would be beautiful if someone would only pull out the profusion of weeds! Can't comment on pool because we did not use it. Night desk clerk was very accomodating.
| 3 | null |
Confusing Layout, Questionable Location
My company hosts a meeting in DC every other spring and we had one here at the Hyatt Regency recently. The hotel is divided into two towers and it is difficult to get attendants from one tower to another for meeting rooms but the meeting rooms are decently sized. In terms of the area, the hotel is close to two metro stops, but it is also near a homeless shelter and the surrounding area is a bit run down. There are hotels in the city with comparably priced rooms that are closer to the National Mall and museums so this certainly isn't the best option. This hotel is a great option for hosting a conference in DC - especially as the city has limited meeting space.
| 3 | null |
Spacious room
Stayed here for a meeting. Location can't be beat - right on Michigan Avenue and across from Nordstrom. We arrived at about 5 pm and there was just one person at the check-in and a longish line. We were able to check in with the Ambassador person as I have a Priority Reward membership. We got an upgrade to a large room with huge bathroom - I love a walk in shower and I was not disappointed. We were in the older tower and this was convenient because my meeting was in that tower too. Internet was expensive (these hotels that have lots of conference travel manage to do this with impunity while cheaper places give it for free - go figure!). I really didn't interact with staff at all so can't comment on that. Also didn't eat in any of the restaurants (why would you with so many great restaurants in the city?). Would stay here again for the location.
| 4 | null |
Thumbs up for Security personnel
My husband and I stayed at the W Hotel for 5 days on a business & pleasure trip. I have mixed reviews. While location is excellent, accomodations are highly overpriced. For starters there should be a difference between minimalistic decor and cheap materials. Rooms are very small and uncomfortable, bathrooms are too tight and don´t even have a door but a translucent shower panel. As Starwood members we requested an "upgrade" and had to be moved twice before settling.
But there is a positive note worth mentionning regarding the staff. Two thumbs up for the Security personnel, specially Robert Salomon and manager Ed Maynard. Mr Salomon was very helpfull and efficient in locating some personal items we had left behind in one of the rooms.
He truly saved our stay at the W.
| 3 | null |
Not bad, not great
The "hotel" is more like a remodeled motel. The rooms are comfortable and cute, and the shower was fantastic! The walls are really thin and the staff is nice but by no means great. It was a good value in a great location. It is a block from the Westside Pavilion, movies, good restaurants, etc. The parking lot is small and a little tough to maneuver in, but it was off-street parking none-the-less. The place was average, but it was clean and convenient.
| 3 | null |
Many good points and a not so good. Overall not a bad experience.
Our family stayed at this motel at the first of July 2012.
My first impression was terrible, the place doesn't look like much from the road and it is only feet from I5 ! When we first arrived and went to our room the airconditioner was on the fritz but the management was able to quickly resolve the problem, the AC unit couldn't be fixed so they moved us to another room, no problems.
The amenities turned out to be quite nice, hot tub and pool were nice, and breakfast was just good, plenty to go around. The other nice touch was the small convienience store in the lobby, this turned out to be just the place to get our late night ice cream fix !
This place seems a bit out of the way at first but we quickly learned that old town San Diego ( we had never heard of it before our trip ) was within easy walking distance and a lot of fun, Mission Beach and Belmont Park were a short drive ( just past Sea World ), and the drive to the zoo took us about ten minutes.
I would definately reccomend this motel for a fun family stay.
| 3 | null |
Great to party and be seen; sleeping, not so much
I stayed at this property for three nights, and, like my impression of the Hollywood, this property was dressed up to hide it's flaws.
First off, if you're young, hip and want to be seen, this is a place for you. Don't know that you will be seen, but who knows. The clientele included those with fancy sports cars, watches and arm candy, of both genders.
However, if you want to get some sleep then this might not be the place for you. All three nights were noisy way into the small hours of the morning. One night a rather spectacular fight, another night a party and another night the aftereffects of a party. Plus, the younger clientele feel no compunction to remain quiet as they wander around the halls.
Rooms are kind of small, and the bathrooms partly glass - so if that much exposure bothers you (yes, you can see/hear from the bedroom) then it may also not be for you.
All in all, it's great if that's what you want, not so great if you have more traditional needs from where you stay.
| 3 | null |
You can stay outside for this price
The hotel has a great location, but my first room was so cold, that I became really sick. The stuff was rude (with the exceptions of managers who were very understanding and polite). After spending one night in a room with about 50 degrees I was offered another room, however an engineer came and found that the window was simply open the whole night in the old room. Yes, this happened after all my complaints to the stuff who did not bother to look at the room.
Next room has a window, and after some arguments with the stuff I insisted that the engineer would check if the window is closed. It was for a while, but the window is fragile, almost non-existence, and next morning the temperature was so cold inside that the stuff even did not want to enter. Again, the manage is much better, more polite and understanding and agreed to refund two night out of four, but tis is nothing comparing to severe cold or pneumonia one can get in this hotel.
A cup of hot tea will cost you five dollars.
Luggage people are nice and polite.
I travel often to NYC but NEVER NEVER again come close to this hotel, and hope you will avoid it too unless windows do not matter for you and non-existent difference between inside and outside temperature is not an issue
| 1 | null |
HORRIBLE!!
We recently stayed at ACME hotel for our honeymoon. We brought with us four ipods (Two classics and two nanos) to listen to on the 9 hour trip. The first day we arrived in Chicago, I bought a new purse. When we arrived at the hotel, i put the ipods in my old purse and tucked it away in my luggage. We did not take the iPods out the rest of our trip. On our way home, we discovered that two of the ipods (two classics) were missing from our luggage. we checked the rental car (just in case) but knew they wouldn't have been left here, since we never took them out. we then contacted the hotel, knowing that these items were taken from our luggage. The hotel took three days to contact us. When Jim the GM finally called me, he told me that he would 'investigate' and talk to the staff.
The hotel never called me back. After over a week, I contacted the hotel again, and Jim stated that he checked lost and found and didn't find anything. I explained to him that the ipods were not lost, they were taken out of our bags. He then explained that he hires 'good people' who would not steal things. He said he talked to the housekeeping staff and they told him they didn't take anything (of course, who would admit this!!??) He rudely told me that i probably dropped the TWO ipods somewhere. I then asked "after spending over $900 at your hotel, someone steals $300+ of items from my bag, and you are going to tell me there is nothing you're going to do about it?" He said "i guess. my only advice would be to file a home owners insurance claim, but you deductible will be more than the iPods."
I am absolutely disgusted by the way this hotel handled this situation! it was clear that their staff stole these expensive items from me, and the only thing the hotel management would do was tell me that they wouldn't hire people who would steal. Isn't it odd that the two large ipods went missing? my guess is that someone opened my purse, saw the two obvious ipods and took them. DON'T GO TO THIS HOTEL, UNLESS YOU WANT YOUR VALUABLES STOLEN!!
| 1 | null |
Spring Break awesome
My wife, daughter, and I went to chicago this past weekend until Tuesday. This classic hotel is ideally located on the Magnificant mile. Well within walking distance of so many hi end stores and malls it makes your head spin. Then through on just a couple blocks from Rush street and all the eats there.
As for the hotel. As I stated earlier it is classic. The architecture is early twentieth century. It could use some TLC but mainly if you only look up in the lobby. Otherwise it is like stepping back into the golden age of Chitown. Elegant and posh. The bellhops to th door man to the conciege, all are knowledgable and ready to help, corgial and attentive. Check in was a breeze.
Now to the room. Remarkable. The bathroom was top notch. The beds were comfy the tv is huge, although lacking channels. It was very clean and staff was always available. Our room if you looked straight out was less than appealing looking at the roof of a couple other buildings and a car lot. Then I looked out and up. Towering over us is the John hancock building quite the site. One other point to mention if a family is considering staying here it is less than a block to the Ameican Girl Doll store.
Over all I would give this hotel and high 8 to low nine. Would reccomend and stay here again.
| 4 | null |
Great Location
From check in to check out over Memorial Day weekend the staff could not have been more helpful. The location of this hotel is fantastic, with a subway just opposite and Bryant Park around the corner. I had booked a room with a kingsize as it was cheaper for me and my daughter, but the staff kindly gave us a twin room which was lovely. The free fast wifi was a huge bonus for keeping in touch with home. Free coffee and complimentary continental breakfast was great, the range of breakfast not huge, but perfectly adequate and kept very well stocked up by the staff. The rooms were clean and the beds very comfortable. Lovely stay and will certainly use this hotel again on a future visit.
| 5 | null |
3 Strikes and we're out.
We were in town for a wedding. We were to have a room with 2 beds reserved, but when we checked in we were given a king room and told that they were sold out and didn't have any rooms with 2 beds. They informed us the couch pulls out into a bed. (yay!)
There were several youth baseball teams in the hotel, my theory is that when they checked in they demanded a room with 2 beds and got them. STRIKE 1
We were given a room on the 6th floor RIGHT next to the elevator. It appeared clean but was musty inside (my wife said it smelled of smoke). We called the front desk and asked them to freshen the room. They did so while we ate dinner. When we returned it smelled better but was just a cover-up. In fact, it actually brought out the smoke smell to me. The pull out couch mattress was a super thin mattress on metal bars. Not comfortable at all. And the king bed (which seems small) had hair on the coverlet and something crusty (no exaggeration) on the sheet. If it hadn't been so late we'd have either asked them to bring fresh(er?) sheets or checked out entirely. STRIKE 2.
The room is adequately equipped with a fridge, coffee maker, wet bar, blow dryer, and a nice TV with plenty of ports to plug in your devices. However, the closet is tiny and so it the restroom. The toilet and tub are nearly touching. The A/C is a window unit on the bed side and the combination of the fact that there are no vents on the couch side and there is a 1/4 wall partition between the bed and the couch make that side of the room a little stuffy. Cut to morning where we could hear, CLEARLY, every conversation of fellow guests waiting for the elevator STRIKE 3
The continental breakfast is average. Cereals, dough-nuts, fruit, oatmeal, juices, coffee, toast, pre-made pancakes and egg muffin sandwiches. It was edible but I sure would not have paid for it. The amount of tables is not adequate for periods in which the hotel is full. The only empty table we found was filthy and we had to clean it ourselves. The 2 people working the front desk, who were within eye shot of the table, apparently had much more important things to discuss with one another. STRIKE 4
We were going to stay 2 nights so we could take our kids to the American Girl doll store in Dallas but now I think we'll check out and stay somewhere closer to the store. Even if it means paying a premium for a last minute hotel room.
| 2 | null |
Exceeded expectations!
The reviews were accurate - this place is super clean, great location, safe and super comfy beds (everything you want). The rooms were quiet and the cleaning staff went the extra mile to make sure you felt welcome (complimentary bottled water at night waiting for you and great toiletries). There was always someone to open the door for you and call a cab. I was very pleased with my stay and felt that it had great value for money spent. Recommend it highly! Safe travels!
| 5 | null |
Fantastic location and excellent customer service!
The location is fantastic. The rooms are small but not tiny. You can certainly walk around the bed but it is roomier if you move the desk and chair closer to the door. My friend and I both brought large suit cases that fit against the walls just fine.
Trinita, at the front desk, is awesome! Very helpful and always nice!!!
| 4 | null |
Wonderful vacation spot
Recently we had a family reunion and used our suite at the Pacific Terrace Hotel as the gathering
place. The view from our room was gorgeous, the room spacious and comfortable, and most
of all quiet. We enjoyed both the pool and the ocean, which is right out the front door and our
room was stocked twice a day with fresh towels to use. The breakfast buffet was excellent and the room service was good too. The staff was just outstanding and most helpful in arranging reservations and providing directions. Oh, and the warm cookies served each day at 5:00 were
most popular with our family
| 5 | null |
Great Hotel starting to tire
The St Regis New York is a great hotel but it's starting to get tired. I became a regular almost 10 years ago when they remodeled and it was fantastic. Location, Service and Comfort all top notch. It's still all there but it's now older and you can see they need to spend a few bucks to get back to being the pristine 5 star hotel it was. The one thing that really bothered me on this trip and the last was it seemed the street noise was more present. Perhaps their sound proofing needs some repair. And don't forget to bring a few extra bucks for your visit. New York hotels are, in general, completely out of control price wise and the St. Regis is right there with them ($325 for an airport transfer was a little ridiculous...most car services are well under $100).
But the beds and sheets are divine and you can't beat the location. Very Good, just not quite great now for me.
| 4 | null |
No internet, no valet, no taxis, no service.
A hotel near I-5 and the Airport not very close to the Gaslamp. The hotel looks to have last been refurbished in the 1980s and the staff behave like every cliche of bad service personnel. No one we encountered attempted to solve any of our issues and acted like it was an ordeal to make any effort at all.
+ It is close to the airport... as in part of the flight path.
+ Parking is "only" $22 per night as opposed to $30+ per night at Gaslamp area hotels.
+ I always include three positives but I honestly can not think of another.
- Location: Far away from everything you want to see in do in the downtown/Gaslamp district.
- Bad plumbing: The pipes knock, rattle, and whistle all night. It was impossible to sleep.
- Poor Service:
:::: Concierge refused to call a cab saying they were "busy", we had to walk 4 blocks and then flag one down.
:::: Front desk said, "the hotel is full, that's the internet we got" when I called to inquire about the painfully slow wi-fi. We're talking slower than dial-up speeds.
:::: Restaurant could not serve the drinks we ordered because the wine & beer were "locked up".
:::: No bellman to assist with luggage or valet parking for car.
:::: Every member of the service team we dealt with were begrudgingly doing their jobs and made no effort to assist us with our needs.
My advice is to avoid this hotel. I would pay more to stay closer to the Gaslamp or go father outside the downtown area. Whatever you do, do not stay here, you will regret it.
| 2 | null |
Columbus should have better
Staying at the Renaissance in downtown Columbus with a 9 month old grand baby while my daughter attended a conference during the day. First the wireless would not work and after many attempts working with the staff we gave up, they did not charge us for this service. A hotel of this status should be able to provide wireless service to their rooms, it is 2012! The maid did not come to clean the room to well after 5 pm she did not replace the glasses we used, but removed the ones we had used. She left no extra toilet paper or toiletries. She also did not replace all of our towels in the room.
| 2 | null |
Excellent location, comfy rooms!
I stayed at The Pod Hotel for two weeks during March.
I booked on-line, showed up at 9am (check-in is at 3pm) and left my luggage to go exploring. When I came back at 4pm, the room was ready and my luggage awaited. The service throughout the two weeks was very kind - I had several packages delivered to me through the stay and the lobby always left me a message that they had arrived.
When I had trouble with a specific channel one day, the technician was sent in the afternoon, less than 5 minutes after I had asked for help and the problem was resolved within 10 minutes.
When I needed to print out my boarding pass, I was given an email address to send it to and received it a few minutes later.
The location is excellent, the staff is kind, the rooms are indeed a bit small but very comfortable and completely manageable and the maids are kind and do their work quite well.
The only downside I could find was that the doors are not sound proof, so when people wandered the halls - on the 12th floor, at least - I could hear doors shutting, loud conversations and at times, loud sneezes.
All and all, I was very happy with my stay and will certainly recommend the hotel to anyone who asks.
| 4 | null |
Good hotel, not so hot valet
Marriotts are consistent. Clean and with good service. This one is no different except for 2 issues upon leaving. The first issue was that we were missing one of our bags from the bell hop when he retrieved them. I guess these types of issues happen, and it was resolved. My bigger concern is seeing the system for holding these bags. They were in a conference type room, all over the floor. It appeared disorganized, and proved to be so when we were missing a bag upon leaving. Then the valet. Yikes. waited an hour for our car. I realize they park it offsite, but come on man. Found out shortly after that they never called in for the car until we reminded them 45 mins into it. I wont stay at this marriott again, but I'm especially bothered because I stay at marriotts all the time for work and leisure. I want to be loyal to the brand, but they have to be better than this.
| 3 | null |
Wouldn't recommend
I am disappointed by my recent visit to Hotel Allegro. Advertise things on their site that they don't offer (aveda products, we've got your bag). The staff was uneducated in policies and not once was I greeted by the doorman with a hello, smile, or even an attempt to hold the door open for me. My TV had another persons name on it each night, I could also view their current bill on the TV which is a HUGE security breech. I got charged for items I did not take from the Honor Bar. HORRIBLE EXPERIENCE
| 1 | null |
Just Like Downtown!
Enjoyed our stay here over Thanksgiving, using points and cash option with SPG. A very nice room and amazing view of the city and Lake Michigan with a good value. Parking is $45 a night, like anywhere in the neighborhood, but you can park nearby for less, or on the street overnight if you are quick!
| 5 | null |
Easy walk to Moscone and Union Square
Using our Marriott points, this hotel was given the same rating as the Marriott Hotel 3 blocks away. I would not put them in the same category. The hotel was a nice typical Courtyard. Our room was big enough & clean enough, but lacked character. Our the view from our 16th story east-facing room was of the 16th story of the building across the street. Try for one that faces north or west. Noise could occasionally be heard from activities in the hallway & other rooms. Breakfast not included and quite pricey at the hotel, but there are a lot of restaurants nearby, including a Starbucks in the lobby. It is in the SOMA area and is close to Moscone Center and Union Square shopping. Parking was quoted at 45.00 (typical for SF) but it is a very easy exit to the freeway. We are seniors and it was a 15 minute walk with baggage to the ferry to Vallejo which cost us about $12.50 each round trip.
| 4 | null |
Great hotel in upscale neighborhood
Staff was extremely friendly especially David who welcomed us upon arrival. Room was nice size with small kitchenette. Dupont metro station is only 3 blocks away making most attractions easily accessible. Parking is complimentary but, lot is very small and you may have to park else ware for a few nights. We were able to park around the corner on the street for two nights with no problems. Had a great time I would highly recommend staying here.
| 5 | null |
Good value two blocks from Pike Place Market
We stayed in rooms with baths at the Moore twice during a three week period. If you are looking for a clean place to stay in downtown Seattle for around $100 per night (less if you are willing to share a bath), this may be for you. The Moore is a funky historic 1907 hotel which has been partially renovated. Great location only two blocks from Pike Place Market. The building is half hotel and half theater with rooms in a horseshoe configuration around the theater. Our rooms were large and freshly painted and clean with nice carpeting and beds with new and very comfortable pillow top mattresses and high quality sheets. We could not hear any noise from the theater. Basic amenities--old color tv, no coffee maker, no room safe, and only one lampstand and lamp next to bed. Single small elevator but no significant delays. Biggest problem we saw was failure to upgrade rooms to keycard system; you receive a single key which you can leave at desk when you are out; desk clerk never checked our identity before giving us key on our return to room. The desk clerks were all very friendly and helpful. There is a fair amount of "night life" on this block which you hear when windows are open (no AC). We would stay there again.
| 3 | null |
This Place is a DUMP
Great Front Desk crew but that's where the great ends. Forget what they advertise, the fully stocked kitchen, cable TV, iron, alarm clock and the cookies don't exist! What you get is a barely clean room, no/stained towels, torn sheets and dirty, stained and ripped carpet. Lights out in the parking lot and trash just about everywhere you turn. Don't try for the guaranteed room because the manager isn't around to talk to. Also, don't waste your time with Choice Hotels about the problem because they don't care. A good night's sleep is impossible with all the noise in the hallways. Even if you get a good rate, you are overpaying.
Bottom line, Don't stay here--you have been warned!
| 1 | null |
Simply Disastrous from the Get go...
I am usually not one to post reviews, but I feel obligated to share my experience. I recently stayed here with a friend. I was actually using this experience to scope out a possible stay for one night with my girlfriend in mid-December. The location was great but was very disappointed with our stay. We arrived at our designated check-in time to find out that our room was not yet available. We just traveled for so long in a cramped bus and all we wanted to do was relax in our room for a bit. The front desk said we could leave our bags with them and come back in a bit.
We went to a bar for about an hour before returning. Upon coming back we see that our bags were kind of still just loosely near the front desk; not rally being attended for. Anyone could have taken our bags!
So after waiting an hour we were told our room was STILL not ready. How do they not prepare a room within an hour when someone is waiting?!
We finally get to our room, to find out how SMALL it is. When we booked online, we did so based on the picture accompanying the reservation. We simply felt cheated and dooped.
At night, when we were trying to sleep, there was this loud generator right on the other side of the wall where the bed was that just shook the bed all night long; the constant buzzing made it really hard to sleep.We asked about the noise and was simply told "We are not sure" - and that was that. We asked if we could possibly move to another room, was told they would look into it, and we never heard back!
Luckily, we were only staying one night, so we just cut everything up as a loss. And just said - screw it - its not worth following up with.
I was really hoping our stay was better. I am looking to stay in NYC for a night during the holiday season, and was hoping I could take the little lady somewhere I knew and stayed before, so that way there would be no surprised. Unfortunately, now, I am going to have to roll the dice on some place new.
| 1 | null |
Perfect stay
Wow! Nicely furnished room (Granite), clean and neat, free breakfast, super fast wi-fi, I had a couch, a small and a big table, a very comfortable chair (leather) to sit while working on my computer, fridge, micro-wave, manager/owner is really nice and will do his very best to please you. There is a big Wallmart and a nice dollar store just across the street. Don't hesitate to come there if you need to be near the Hobby airport and are on a budget but still want to stay at a very good place.
| 5 | null |
Quiet hotel on the edge of the Riverwalk
This small, boutique hotel is on the edge of the Riverwalk within walking distance of just about everything. We stayed two nights, using the Groupon for one of the nights. Our room was on the 4th floor, the same level as the pool. (The first two floors are the Parking Garage and the 3rd Floor is the Lobby and Restaurant.) The room was small, but well appointed. And we liked the private patio that opened up to the pool area. The King sized bed was very comfortable, and the lighting in the vanity area was good. We had a refrigerator, ironing board, hair dryer, makeup mirror and safe in the room. Free Wi-Fi was a nice surprise. My only disappointment about the room was the very old, grainy television set that only offered a handful of channels. That was not what I expected in a hotel like this. The walls are very thin and unfortunately, the ice machine was right outside our room. Each morning, I can only assume that other guests were filling up their ice chests. :-/
The service level provided was hit or miss. The front desk was completely professional, but lacked that "friendly, I'm so glad you're here, what can I do to make your stay enjoyable" quality. The first night we were there, we asked for a couple of wine glasses in our room to help us celebrate our wedding anniversary. Unfortunately, we were told that this was not allowed and were offered plastic champagne flutes with the removable bottoms. (We ended up using the glass tumblers in our room.) This was not a big deal, but it's the little things that set a hotel apart and make you look for reasons to come back.
On a more positive note, the housekeeping staff is incredibly responsive. When we arrived back at our room at 4:30pm after being gone all day, our room had not been freshened up. I let one of the housekeeping staff know and within minutes, two of the staff were in our room while we were relaxing on our patio, and had our room completely done in 15 minutes.
We had breakfast at the hotel restaurant on the last day. It was a special breakfast menu for Groupon coupon holders, and it was delicious. Service was polite, but distracted.
Overall, my impression of this hotel is that they are trying very hard from the top down to become a 4 star boutique hotel. The biggest thing I see lacking is that the employees of the hotel have not bought in. They feel overworked and underpaid (remember, this is just my opinion). Employees need to be empowered and they also need to be recognized for exceptional customer service. The sweet young lady at the front desk should have been able to go to the restaurant and come back with two wine glasses, or better yet, sent them up to our room, no questions asked.
At the end of the day, it was a quaint hotel, and I would go back, but I would make sure that I see my room before I sign for it.
| 3 | null |
Disappointing for Business Travelers
Guests rooms do not have coffee pots or guest chairs. If you want coffee, you have to go to the lobby. There is a defect in the design of the showers; the opening to the walk in shower has a stationary piece of glass that covers only half of the opening - it may have been possible to use the shower without getting water all over the floor with a different shower head, but the low flow shower head was flat and sprayed water in all directions, guaranteeing a wet bathroom floor with every shower. The work desk was comfortable, but had only one outlet. There is a chalk board to use, but no chalk. There is a window seat, but no pillows if you want to use the window seat. Paid for a room with a "fabulous bay view" only the view was largely obstructed by another tall building. Internet service was expensive.
| 2 | null |
Great location!
very basic hotel standard, rooms were quite small! the location however was amazing!!! so close to the warf! not a bad place to stay. Not exactly 5 star luxury, but a decent place to stay for value! would consider coming back!
| 3 | null |
I guess you get what you pay for.
What can I say about this hotel?
For NYC at $150 a night, it's a not a bad deal. Spending less would have had me staying at a hostel where I would have had to share a unisex bathroom so this was the next best thing in an effort to keep my bills down.
The room was not too pokey, at least I could put my 2 suitcases against the wall and still have space to move about, good especially when my cousin came to see me with her baby in a stroller and we know strollers take up space. The bathroom was small (but that was expected). It was clean and well-stocked with tissue and soap, shampoo etc. The towels were spotless but they had a weird stale smell of damp that I couldn't get past (even the new ones that the maids brought in) and so I felt weird about using it to wipe my face, even my body.
The room was dark though (they used the yellow-light tungsten bulbs in the ceiling light fixture and in the bedside lamp) and I had to call them to replace the light bulb in the bedside lamp, which wasn't working but that didn't help much. Room was still dark. The carpet was a dark green, which further added to the dullness of the room.The pillows had some kind of plastic covering on them under the pillow cases, which made them less comfortable and frankly left me feeling icky.
My room faced the street and while street noise doesn't bother me, the very, very dirty platform outside that supported the sign of the hotel's name did. I know that they probably can't help that people in rooms above will drop cigarette butts and all sorts of trash on it but I wish there was some way they could block it from view so I didn't have to see it when I opened the blinds. Plus the glow from the sign light illuminated the room just a little at night.
The one thing that bothered me like crazy about this place was the window air-conditioning unit. First of all, it was dirty. Then it let in a lot of draft so that I caught a cold and had a very bad cough for weeks after that. I had to wear my cardigans to bed at night even with the heating on. I can't imagine what it's like to stay here in the winter. And the other crazy thing: even though the weather was still cold when I was there end of April and for a few days in May especially at night, the heating wasn't turned on till 3 in the morning!!! I know for sure because that was when it'd be warm to the touch and the clanging sound was the sign that it'd been sprung into action. And this was how it was for several nights.
Breakfast was a bagel or bun and tea or coffee.
I mean basically the place is clean but those shortcomings didn't do it for me at all. I probably wouldn't stay here again but I do understand that it is NYC and that's how things are for that rate and you really do get what you pay for. I'll be saving my pennies so that I can afford to stay at a better place next time.
| 2 | null |
Positive Experience and Friendly People Close to Monument Circle
I had a good experience at the HGI. I had business at the Chase Tower and the HGI was right there, and a block from Monument Circle. There are a number of good restaurants nearby. The building itself is an old converted bank, and the architectural details are interesting.
The staff was great. There was always someone at the front door to let me in and say hello. The front desk staff always had a smile for me. When I checked in, they noted that I had requested a quiet room and changed my room to one away from the elevator, without asking. the double room I was given had a nice view of the monument in Monument Circle. The breakfast buffet was pretty good and included sausage gravy and biscuits along with eggs and bacon. When I went to the bar one evening, the bartender didn't skimp on the drinks she poured.
The fitness center is a bit lacking and cramped, tucked away in the basement. That may not matter to many people, but I prefer a large fitness room with lots of room to spread out, with good AV equipment to entertain while I'm on the stationary bike
| 4 | null |
Price vs Value inappropriate
Paying $560 for two nights we would have expected to get a better overall service. Breakfast area in the reception are and staying in a smoking room was not what we anticipated.
| 2 | null |
Very disappointing, Dirty and expensive
I understand that everything in NYC is spendy but for the most part you get good service, clean rooms, and good drinks by paying a premium. NOT here, the rooms were small even by times square standards, they were old and out dated with stains and general grime everywhere. The heat and air system is controled by the hotel not each room so if you want your room cooler than 78 you can open a window and they'll bring you a fan?!?!?! The bar is way overpriced 14.50 for a rum and coke that was short poured at that. At least at 14.50 pour the drink proper. There are a ton of better choices in times square and next time we will choose somewhere else.
| 2 | null |
Disappointing
My wife and I stayed here for our honeymoon, at the end of our trip. We were very disappointed by the entire stay. We had expected a cool hotel, in a cool, laid back area of SF. What we got wasn't a cool hotel and certainly not a laid back area - it was busy, loud and full of tourists. Our fault for picking it perhaps but it doesn't excuse what we experienced at the hotel.
Waiting a while to check in, it appeared there was a problem with our booking as the lady disappeared to "check something", coming back a few mins later, seemingly relieved she had sorted our room. Despite booking a year in advance, had they not allocated our room correctly? We found our room to be average with nothing much to write home about.
That night, we asked the concierge for a cab into town. We got put into his "friends" taxi, which took us to town for a flat $20 rate. This cab turned out to be unmetered and the actual ride was never more than $12 when we did it again during our stay. We didn't feel the hotel should be using unsolicited cabs like this. Perhaps they benefited in some way from it...
The first night in our room was appalling with the air con in the room above audible through the ceiling all night and the noise outside in the street constant until about 3am. Of course the hotel can't do anything about the noise but perhaps double glazed windows would help minimize the sound intrusion and also modern air con units wouldn't be so audible?
We complained about the room and asked to be moved but were told it was too late in the day and no one was around to clean our room and offer it to anyone else. We asked what could be done for us and we were offered...earplugs.
Promised they would be brought up to us immediately, the earplus took two calls and 40 minutes to arrive and then...how can 2 people use 1 pair of earplugs is beyond me!
Overall we found the hotel to not live up to the other Holiday Inns we have been in and offered poor facilities and poor staff service.
| 1 | null |
Good Stay, but Bad Parking Experience.
We were okay staying here. They do extra things like good coffee all day in the lobby. They have flavored water, with cucumbers or lemons. It varies each day. They put good choc. chip cookies at the desk in the evenings. We needed help with the hair dryer, and it was resolved immediately by a pleasant young man who came to our room and fixed it. Hampton Inn is always clean, and this room was up to their cleanliness standards. We stayed two nights. In addition to the room, we were charged $15 each night for parking in their lot. When we were getting ready to check out, my husband found a citation on our windshield from the "parking service". It stated we were in violation. We must pay $30, and after 15 days it goes up to $73! We had already been charged $15/day and had placed the blue parking ticket on our dash as instructed. Apparently, the blue tag had slid down a bit, but was visibly on the console. My husband gave the citation to Laimara at the front desk. She said she would take care of it. Not wanting to go back to Texas, and end up with a surprise $73 charge to the license plate on our rental car, I asked her for something signed - stating that this citation was voided. She abruptly told me "We don't sign anything.". She gave me a copy of the citation. I spent the last day of our vacation on the phone with the parking service, in an effort to confirm that it had indeed been voided. It's unfortunate that one negative person can change a good experience to a fair one.
| 3 | null |
Great bed and steam shower
The room was small but very stylish which an incredibly comfortable bed. The steam shower was really great. Hotel continues to renovate with a new restaurant planned. ordered room service and really recommend the cauliflower reuben - I know it sounds odd.
I enjoyed the continental buffet ont he 21st floor but would prefer in room coffee service especially since space is at a premuium.
| 4 | null |
What a dump
Very disappointed in the staff at this hotel. They could care less. Its a problem at many NYC hotels but this place takes it to a new level. The problem is it is a tight hotel market and it is sad to say I am paying $700 a night and I don t get much back.
Some things like showing up at night and there is no bellman to help with bags. A front desk staff that is very poorly trained. A pathetic night manager Mona who has no concept that she is in the hospitably business. Her English skills are poor and her people skills are worse. Come back from being gone all day and our room was not cleaned. Road noise from the street is the loudest I have experienced from My 20 plus years coming to the city.
The Management of this hotel should embarrassed but the fact is they are the problem. Every employee I come in contact with could give a crap.
$15 for internet. I will include a photo of what looks like mold. What is wrong with this world when a major hotel chain in a major U.S. city can pull this kind of bait and switch ?
Starwood should be ashamed this place falls in every way. You can do better move on to another property.
| 1 | null |
Not sure about new ownership
I've stayed at the NY palace 5 or 6 times and had always loved this property. Most recently, my first stay since their recent change in ownership (according to their email newsletter) was my worst experience by far.
Staff was noticeably less friendly than past stays, bumped heads at checkin with rude Manager named Phil.
3rd morning, they removed all full size towels form bathroom, had to dry with hand towel, called down and was strangely transferred to same unapologetic manager Phil - why would a guest simply requesting towels be transferred to the hotel Manager? and, why would a luxury hotel Manager not apologize to a guest who'd just gotten out of a shower to find that there were no towels in the bathroom? - Almost felt like a prank.
It was a business trip and the internet did not work in the room at all, I was displaced to the $1/Minute "business center" which is on the basement level in a small room with no windows. My alternative was the free internet in the overcrowded lobby - which probably meant you were sitting on the entry stairs, or lucky to find a side chair, one day they let me sit in the cocktail area, until I was moved to a table in the restaurant to make room for happy hour.
Ultimately, this is a very special property, and it has a lot of sentimental value to me as I have enjoyed many stays here in the past. I really hope that this is not the beginning of the end, and just some bumps during a transition of ownership.
| 2 | null |
Good location, Great Service
The Fairmont is downtown within walking distance of the Art Museum. There is a free trolley which runs to uptown, which is very convenient to the excellent restaurants there. Main and Elm Street are in walking distance and also have several good restaurants on Elm and Main Street. The aquarium is close, and it is a bit more of a walk, but entirely pleasant, to the Kennedy Museum. The service is excellent; especially housekeeping and concierge. It would probably have been more fun for us to stay in uptown because of our interests in eating out. Also, the area seems a bit seedy on weekend evenings. There is no self parking and the valet wait can be quite long; it is also rather expensive. The fitness center is adequate but small and not well outfitted.
| 4 | null |
It was Ok
We stayed at the Hilton for 9 nights in an Executive Room with 2 children and my husband. The room was OK...nothing to write home about, the vanity space was small. Each night we would have to ring to get extra towels because they would only place 3 towels in the room, despite 4 of us!
We had stayed at this property a few years ago and we loved the Executive Lounge on the top floor with the wise sweeping views, but no joy this time as the Executive lounge was located on the ground floor.
The hotel was extremely busy with young aspiring models/actors and their minders/parents/ agents for the IMTA conference which meant that we had to wait long periods to access the lift, or get a seat in the lounge.
Whilst we love the location and the popular food van outside the hotel after 8:30pm at night, I cant say that I will be coming back here in a hurry.
Side point: Did the reservation through Expedia, but Hilton did not want to know about the Hilton Honours Program because I did not purchase through them.
| 3 | null |
Close to Smithsonian
The rooms were as advertised, well appointed, and clean. We found ourselves in the back on the second floor with a view of a concrete wall, driveway, and railroad track so would request a higher floor. The inhouse resturant was just OK with better choices available across the mall. The hotel is close to many of the museums on the mall and tours leave from the front door. The staff was friendly, and we learned so much about our Capitol, history, and the people that helped create our great country.
| 3 | null |
The Perfect Stay
I reserve this hotel for a recent trip with my parents. The staff is very helpful and friendly. The hotel is very clean and everything seems new. The decor is modern and hip, the beds were very comfortable, and the shower was a hit!! The location is superb, and you can not beat the price. I recommend this hotel 100%.
| 4 | null |
Some rooms not as bad as reviews
Stayed at the penn 22ND Jan for 4 nights, When I booked my trip with Expedia I paid a bit extra to upgrade to a Penn5000 room as I was told these were better, Waste of time as we were given an awful small room with only a 3/4 bed! Thankfully for me and my wife the bed was unmade, Wet towels on the floor and in a nutshell the room was a mess, It turns out the room had not been made from the last guests, So thinking she was doing me a favour the lady gave us the upgraded room I had booked in the first place! This was room 1395 and was fantastic, Super king size bed, nice size and a fantastic view of the empire states building from our window, Not a fantastic hotel but fantastic location and price not bad when compared with others, I would stay at the penn again But would book directly as not to get a bad room as if we had to have that first room we were shown then that would have spoilt our trip, It really was that bad and some of the earlier reviews are justified, Also watch the showers as ours went from nice and warm to dangerously hot! and read that of someone else's earlier review so there must be a problem, If considering Super Shuttle for your transfers then be warned we were 2+1/2hrs getting to our hotel and there was a man already on the bus and his was 3hr in total, Our driver went from terminal to terminal in JFK to do pick ups, All this time he had an ipad in his hand reading bookings from it and this made an awful journey, Our return journey went a lot better (different driver who probably had a licence) and took less than the up to 60 Min's average so I take the rough with the smooth and may use super shuttle again for the price. To recap there are better hotels in New York but for the price the location is great, Also the corridors are spooky and this is the only hotel I wouldn't leave my wife to walk down to reception alone
| 3 | null |
Lovely, unless something goes wrong.
I have stayed at a number of Hyatt's. Enough that we were able to book four nights at the 48 Lex on points. For 15000 points a night it seems like a reasonably good fit.
We tried to check in at 1:00pm (check in time is at 3:00pm). Our room wasn't ready but we were told that we could hang out in the Lex Lounge (very nice but without complimentary internet which would have been helpful) on the second floor. We stuck around for about half an hour. The room still wasn't ready so we figured we'd best get on with our day. They called just before three to indicate that the room was ready and that our bags had been moved there. So far, everything was fine. Before dinner we dropped in and do some work, unpack, etc. I noticed that the room was rather hot so I turn the air down from 24 to 21. After a long night out we got back to the room and it was still 24 degreeds. I called the front desk and they sent an engineer. It was after midnight and he was still trying to figure out what's going on; we made the most of it by having a glass of wine on the patio under an umbrella in the rain. We were told it was fixed. It wasn't. I had a terrible sleep.
There are three things I need from a hotel. Internet (which costs $14 a night but they were good enough to comp those charges). Hot water (which came eventually, turn your shower on and wait for a while before jumping in). And, most importantly, a good nights sleep. Night one was a write off; it was too hot and humid for me to sleep.
The next morning I talked to the people at the front desk. I said there were two options, that the AC be fixed or that we move to another room but that I preferred the former as all our cloths were in drawers and we were rather settled in. They said they would call either way and that I need not worry, that "they would take care of me." They didn't follow through with either. We got back to the hotel at 2:00am after a long 18 hour day out in NYC. I called the front desk to find out if the room AC was looked into (no call, no note, nada) and was told there was no record on the file. The second night of sleep in a hot room with a warm comforter was equally miserable.
Unable to sleep I got up early and requested to talk with the manager. I talked with Jordon, Director of the Front Office. He was helpful and told me he'd contact me soon. Within half an hour we were moving rooms from 406 to 405 as he couldn't guarantee the AC would be fixed. As were were trying to pack up and move from one room to the next an engineer came down to look at the AC. Surely he could have waited until we were out of the room.
We were not charged for either of the first two hot nights and our points were restored. While I recognize these things happen it took two days to resolve the issue and two sleepless nights; that is unacceptable.
The hotel looked nice but there were little issues that added to the frustration. The first terrace didn't have a table. The second had a table but it was covered in bird feces and was never cleaned. The remote in the first room for the entertainment unit didn't work. The entry floor in the first room was sticky. In both rooms, even though the reservation was for two, there was only one robe (and one umbrella). In both rooms the bamboo shelve above the toilet was on a slant and looked like it was falling off the wall. The art's side matting in the first room was falling into the picture blocking the image. In the first room the sliding door wouldn't stay closed, in the second it wouldn't stay open and it was improperly installed so it hit the wall resulting in smashed tiles. We drank the complimentary in-room espresso coffee but the coffee was not refreshed the following day (this happened twice) by house keeping.
While the initial impression was good and the staff were very polite, when I needed high quality customer service I got lip service. When I'm told "we'll take care of you," I don't want to be appeased, I want to be impressed, and at the very least pleased. If you're moving guests from one room to another because the first room was not satisfactory, you had best go over the second room with a fine tooth comb before letting them in.
The final frustration was upon checkout (at 5:00am) I looked at the bill and we were charged for a water from the minibar. We didn't take anything from the minibar. They quickly removed the charge but the fact that it was there in the first place should never have happened.
In New York we have also stayed at the Hilton New York, both were memorable but it certainly wasn't for the same reasons. Perhaps the Hyatt can sell this property to Joie de Vivre or a similar boutique hotel chain, at the very least they can certainly learn something from them when it comes to impressing their guests.
If everything goes right, you're in for a wonderful stay. The beds are soft. The rooms are beautiful and quite. The staff is polite and friendly.
If something goes wrong I wouldn't hold your breath. While it may be resolved it could take a few attempts and may leave a bitter taste in your mouth.
A note to all hotel management. Comping a nights stay is a good start but it's not going to bring me back. Proving that you care about my business (even if I used points) and want it in the future means going above and beyond. It's extraordinary what a complimentary bottle of champagne or a personal note does to leave a good and lasting impression.
Our time in NYC was short and too much of it was spent dealing with room issues, hotel staff and moving rooms.
| 2 | null |
They like to play rate games
Our room doubled in price because of a convention in Chicago. We came there to see a show and ended up paying almost $300/night. The same room 4 weeks later, according to their website right now, is $159/night. If I were a business other than a hotel in Chicago, I'd be very upset about how they play these rate games. As just "tourists," who live on a budget, we had much less to spend on souvenirs, meals, etc. The other businesses should be upset over these rate games as they are the ones losing business because of it.
The bed is positioned so that the person sleeping next to the wall has to exit from the bottom of the bed. There is less than 12" between the bed and the wall.
When you want to take a glass of wine to your room from the hotel restaurant, it will be served in a flimsy plastic cup and covered with saran wrap. The "chilled" water is not. Although there are two people checked into the room, they only leave one packet of the sugar/creamer/stirrer used for coffee. Additional packets are found at the end of the hall in a closet. As well as any additional towels, pillows, etc.
To their credit the room was clean and the windows were clean giving you a nice view of the city. But that's the only good thing I can say, and it doesn't outweigh the bad enough to warrant another visit.
Best advice: always plan your trip well in advance so that this place is not the only option available as it was for us. It's one of the last places that people are willing to go. I now know why.
| 2 | null |
Elegance and good value
We enjoyed the package that included the Paul Gauguin exhibit at the Seattle Art Museum. We have stayed in this general area of Seattle before, but never before at this hotel. First impression was very friendly and helpful staff from the moment we pulled up to the entrance. We spoke to staff throughout our stay and found them always to be cheery and helpful. The hotel has an old elegance which we enjoyed. The room more than met our needs, was very clean and bright, very quiet, and supplied all we wanted. We find this location to be the best in terms of what we like to do in Seattle (ie. restaurants, shopping, concert hall, art museum, Pike Place Market, waterfront, and easy access to other downtown locations. We would certainly return.
| 4 | null |
Great from the start to finish
Loved this property from the moment I drove up. The service was great as the gentleman at the front just said "leave your car here, we will take care of it while you check in".
This is a very good location, with lots of bars and restaurants within about a mile. I ate at the bar (Blvd 16) for Happy Hour, and the bartender was very personable, and the food was very good. I had fish tacos and I really liked them.
The Westwood area is just down the block, and The Napa Valley Grill is there along with some other good dining and bar options.
The suite that I stayed in was terrific and had two large screen tvs, one in each room. The bathroom was huge and had a jetted tub. Everything was done very tastefully at this property, service was great, and you could get really good food at reasonable prices without leaving. What more could you ask for?
| 5 | null |
Capital Hill Convenience
I have been staying at this property for just over 30 years on almost weekly business trips. It has gone through several brand changes and the Affinia brand (Liaison) is by far the best of the lot. There is a very good restaurant (Art and Soul) run by celebrity Chef Art Smith, and a rooftop swimming pool which I have loved always. Room service and drinks are available poolside and just a great place to relax in the middle of the Capital. There is also a small and well-maintained gym on the top floor which I use sporadically. Nice treadmills. Speaking of the middle of the Capital this is about as good as it gets for being within walking distance of the political scene and the National Mall which is of course where the majority of the sightseeing is. Literally a couple blocks from the US Capital and the AMTRAK train station. The real gem here is the staff. The hotel management does an outstanding job of hiring wonderfully personable, knowledgeable and capable employees, from the doormen to the front desk to the ever polite cleaners and the intelligent/friendly management. Prices are a bit high but given the location you can see why. Specials are often available (especially on weekends when the politicos and businesspersons are absent) so keep an eye open for that or just call and ask. One of my favorite hotels anywhere for sure. I left out the fifth star only because it just does not make it into the real luxury of what I would consider a "luxurious" property.
| 4 | null |
wait until they have finished renovations before you stay here
Right now they are renovating the hotel, so although the rooms are large and this is to some degree a boutique hotel -( by which I mean they are trying but dressing up in suits at the front desk and a full mini bar doesn't make a boutique hotel! )- they are not offering any kind of discounts for the fact that during the renovations the water has been off at least one day for 5 hours, the fire alarm went off all day making it impossible to stay in room. there's no bar and only one elevator to service 16 floors while work is in progress. so wait and then hopefully it will be better value!
| 3 | null |
short stay at this Sheraton
I'm not a regular at Sheraton's but the price and location were right for our 1 night stay before flying back East. Great shuttle (free) service to LAX.....decent room with small bathroom and view of the parking lot. Would NOt want to stay longer due to the cramped bathroom and smallish room with no drawers to unpack into, and no microwave. There was a small fridge and decent tv....lovely pool and lobby. One big annoyance.....computers in lobby were not free....$4.95 per 15 minutes.....WHAT????? Also no free coffee available in the am and restaurant charged $16 for "buffet" breakfast that was VERY basic and no omelette station. Internet IS free in the rooms if you have your own computer...to have to pay in the lobby is inconsistent and rather ridiculous....I'll keep my loyalties with Courtyard By Marriott....free cookies, free coffee and free internet
| 3 | null |
A bouncer on the lifts???
A very New York hotel (not necessarily in a good way), the very smallest hotel room I have ever encountered, and a bouncer on the lifts: hopefully the last time I encounter one of those as well.
The receptionist made quite a point of saying that we had asked for a quiet room, and she was allocating us a nice quiet inside room, presumably to pre-empt any complaints: 'but you asked for a quiet room ...' A tiny hanging area, not that you could get at it anyway, because the access was blocked by the desk; cupboard space that was largely occupied by the minibar and safe; the only way two persons could occupy the room at the same time was in bed.
Housekeeping was fine, though the room was due for a deep clean, and the bathroom though equally small was adequate.
The bouncer ... one evening during our stay there was a party on one of the upper floors and a bouncer (no other word for it, he was as wide as he was tall, and ludicrously menacing) barring access to all but one lift; the other two, he explained, were for (a) people going up to the party and (b) people coming down from it. Everyone else just had to stand in line.
The hotel was very well located for our purposes, and the room was quiet, apart from the very noisy AC unit. But I think I'd like a room I could turn round in next time.
| 3 | null |
Worst EVER
I have a granddaughter that had major surgery at TX Childrens hospital in Houston. Wanted to be close and did not want to stress about bad hotels. Thought the Holiday Inn name would be a good choice. I was wrong. This was one of the worst hotels I have ever stayed in. When we checked in the first room the air conditioner was not working moved to the 2nd room and first thing we found was a dirty plastic cup with kleenex in it. Needed to get to the hospital so dropped off our stuff and came back that night. Went to shower and had no washclothes, and only one bathtowel and it had a dried booger in it. Used hand towel to dry, pulled back the sheets and they were stained up. My adults daughters bed also had a booger under the bed spread. we had to be at the hospital at 6 am and quiet frankly that was all we were worried about. 10 hour sugery so by the time we got back to the hotel that night it was 11:00pm. As we walked in there was an overwhelming smell of natual gas. No one at the front desk so I headed to the closed resturant and heard someone in the back. He said the pilot light was left on and that he fixed it. For this we were paying 126.00 per night + taxes. ( I think their computer did not work at check in or check out) We moved to the Best Western the next night and it was one block closer to the hospital and absolutely fabulous. DO NOT STAY AT THIS HOLIDAY INN.
| 1 | null |
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