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NASTY!!
This was the most horrifing hotel I have ever seen.... Roches everywhere!!! Not to mention the fighting and screaming of people who rent by month. Completely dirty from the ceiling to the sheets on the bed. DONT STAY HERE!!!
| 1 | null |
Best Western "Plus?"
We stayed three nights at the Best Western for a short vacation. Although we usually stay in Union Square, we chose this hotel for its location near Fisherman’s Wharf (2.5 blocks). It’s also a short walk to great dining in the Washington Square area of North Beach and the Powell/Mason cable car terminus is a block away at Bay and Taylor. Our stay was the weekend of the “Bay to Breakers” run; I suppose that was the reason for the hefty price (>$330/nt).
Upon check-in, the clerk invited us to join the reception (5 – 6:00 pm) in the lobby; wine, hors d’oeuvres and a selection of non-diet soda. She also notified us that we had been upgraded to a premium king room. Apparently, it’s larger than a standard king, with a couch and desk. Although room 427 may be larger, it is NOT an upgrade. It is on the east side of the hotel (along Mason) overlooking a parking facility and is VERY noisy (trash is collected Monday at 5:30 AM). In addition to the noise, the drywall tape is peeling off the joints on the walls, and the mattress is due for replacement: it’s sagging and has a hump in the middle. We didn’t bother to ask to change rooms; the bed wasn’t that uncomfortable and leaving the fan on “high” all night drowned out the buzzer from the traffic exiting the garage and the drunks exiting the bars. It seemed that a lot of the noise was coming in around the air conditioning unit.
Like any hotel, mini-bar prices are high so get bottled water and snacks at Cost Plus next door or Trader Joe’s a block away. We were given a 10% discount coupon for the adjoining restaurant (Café Pescatore), but didn’t capitalize on that. There is also free coffee and tea in the lobby in the morning (no continental breakfast) and free wi-fi.
The property is in a great location, but I’m not sure we’d stay here again. If we do, we will request a room with a courtyard view for the (expected) quiet.
| 3 | null |
Not even worth saving money on
When I checked in there was very little parking, thank goodness I was able to park in Handicap because I am but the next day I was blocked in and couldn't leave. Checking in I was given 2 double beds because they had no king bed available even though I made reservations and the people in front of me hadn't. Then I was told I would have to switch room by 9am because of construction. Had I know about the construction going on I would not have booked this hotel. I got up early so I could switch rooms and what do you know nothing available and had to wait several hours to get a room. The person at the front desk did not offer to allow me to stay in the room I had until one was available and with my car blocked in I was stuck there. By the time I got my room it was too late for me to go to where I planned because of time. Then that night the room next to me had people screaming, kids yelling and doors slamming starting around 7pm. When I called the front desk after 10:30 pm they said they would talk to them. Then at 2:30am that same room was yelling and slamming doors. When I checked out the front desk did not seem to care nor acknowledge anything. Even though it was a cheap hotel I would rather spend an extra $50 somewhere else. There was no flip lock on the door and there was an inch gap under the door and the refridge barely worked and this was the "newly remodeled room". The tv only had about 10 channels and half of them were fuzzy.
| 1 | null |
Great location, average (clean) room
I booked this hotel several months prior to my visit. I had requested one of the newer, recently remodeled rooms. The front staff could not accommodate my request, but graciously upgraded me to a King room at no additional cost. Other reviews have talked about the noise. It's a boutique hotel (six floors) in the heart of the Theater District in NYC-what else would you expect? It's New York! Side Note:There was construction going on directly next door which started up bright and early while I was there which added to some of the noise. However, if you are looking for a clean place to sleep and shower and don't expect much more; it's a great choice. My room was slightly "dated", with no refrigerator and the radiator style heater was noisy but this hotel offers a friendly staff and great location, for a really good price in the heart of Manhattan.
| 3 | null |
Decent Hotel Close to Time Square
I certainly wouldn't hesitate to give the OK to the Milford. It was under renovation when I was there but that didn't affect my stay or comfort at all (I mean who is in their room in New York anyway!). It can be a bit crowded outside the front door on account of the covered sidewalk fr construction. It is an average hotel, the maid service was average, it was so busy I had little interaction with the front desk (other than checking in & the girl was friendly) bell boys, or concierge. The elevator system I had not seen before, you punch the number of your floor in on the ground floor & wait until your number comes up. It isn't a perfect system but what elevator is. The location is terrific, right next door to world class entertainment & shows & a short walk to Time Square. There is security at night so have your room key ready. Front desk is on the second floor up the escalators.
| 3 | null |
Nice big rooms, great service.
Stayed at the Wharf Inn for three nights with friends (7 people in total),no complaints at all! Good location and free car park. Great; very comfortable beds!
| 4 | null |
Service leaves a lot to be desired with the exception of the rentals
I coach a traveling baseball team and required 11 rooms. We had negotiated a group rate and specific rooms for the stay. In the traveling party were both adults and kids. I understand that it was Labor Day weekend, travelers need to be flexible, we were not the only group in the hotel; I get all of that. The problems is that for a Hotel of this size and branding, they were off . . .way off on service.
Overall, a beautiful property. The pool, lobby, and entrance was nice. Rooms are average or less than average in size (more about the room to come). While my room had a lingering smoke smell, others in the party had rooms that were horrible; either smoky or musty. I understand that rooms next to the ocean can be musty, but this was less than acceptable.
Upon checking in I was advised that I was staying in a different tower than the rest of my traveling party. Upon inquiry as to whether other rooms were available I was told that the hotel was sold out . . . only to be followed with the opportunity to change rooms that had a pull down bed and a double. This was a tad frustrating as the group had negotiated a rate for rooms with two double beds; some upgraded rooms to have specific views. I stated that I did not find the room acceptable; ultimately, taking the room in the different tower. I am told that I was lucky to have done so as the Bay tower is not as nice as the main tower. As I was one of the first to check in, the remaining families had similar experiences. Sad part about this was that I was not the only person in the group that had a similar experience. Of note is that one of the families in the party had to change 4 different rooms until they actually found a room that was clean. After moving them, the Hotel wanted to upcharge them for the room ($60). . . this was not a view room or an executive room. . . upon protest they backed down. As the coach of team, it was a tad embarrassing to have to handle issues the hotel was unwilling to address.
As an aside, the prompting to write this review was reading other experiences and reading replies from Laura Bodell. I Asked to speak to front desk manager and was told she was busy. Was given a card for a person, but it was not Laura Bodell. So, I guess communication lines were crossed.
A group of 14 visited the main restaurant. This probably should be a separate review, but as a group we tried to utilize the whole property. Upon timely seating, the waiter took our order. He indicated that he would bring the kids food out before the adults. As we were all waiting for food, it was becoming obvious that they are understaffed or staff needs more training. It took 20 minutes for the kids food to be delivered to the table. Not a problem until it took another 20 minutes for the adults food. The "bring the kids food first" strategy does not work when they kids have already eaten and waited another 10 minutes before you bring the adults food. The food was average. . . For the price and in San Diego, less than average. Of note was the medium well steak that was actually rare; again, concession are empty when you have to wait 40 minutes for a raw steak. Would definitely skip the restaurant with the other choice in the vicinity.
Upon check out I was over-charged for my room; the woman at the desk was willing to change it. However, after arriving home, I learned that I was charged for a deluxe room, which is not the type of room that I was given. It may not be a big difference, but the group reservations person needs to be more definite with room types because it sets expectations. . . . that were not met.
The only bright light was the harbor rentals. rented jet skis. Reserved them a day in advance. Only one person working the dock, but did a great job. Thank you Savannah.
Oh, and the Starbucks, Howard Shultz should be embarrassed.
Better options in San Diego.
| 2 | null |
Beware of Executive Room Offer
The hotel's website claims to have an executive level, complete with lounge. It has nothing of the kind. Don't reserve it. You're paying for nothing: no lounge, no afternoon reception, no breakfast, no business amenities. In fact, the night we stayed, our room was missing furniture, and the noise beginning in early morning would have woken the dead. Breakfast was not down the hall but up the elevator to a meeting room converted into a breakfast bar while undergoing renovations. It offers for executives a continental breakfast that would be put to shame by that offered on airlines and 2* hotels (like Holiday Express), mainly cereal and bread you toast yourself. Juice is stashed behind the counter. The harried staff acknowledged that there hasn't been an executive level in a long time, and would wish the hotel chain to correct its listing. The final insult is that we're Priority Club members. Isn't this hotel's sort of bait-and-switch booking illegal?
| 2 | null |
This is awful
those other people have NO IDEA what they are talking about. The staff was rushing me to find my confirmation code and I had no sleep, the place looked nasty and I swear bed bugs would not be surprising. Over all just don't so it, if you want to waste money burn this place down and sleep in your car.
| 1 | null |
DIRTY, COCKROACHES, TERRIBLE SERVICE ETC...
This place was filthy and we found the largest cockroach in the room. The customer service was aweful, other than the 1 supervisor. The manager at the front desk did not seem very concerned when I told her about the cockroach and a bug that was on the bed. I asked for her to send someone up to my room to make sure it was not a bed bug. The air was not on at all and the customer does not have any control over the temperature in the room and the room was very warm and the humidity that the fan was pulling in, made the dirty carpet moist and stinky.
The owner and General Manager DO NOT know how to run a business. For a St. Patty's day weekend in Chicago, there were only 2 bartenders on duty, both Friday and Saturday night. I felt terrible for those 2. Both nights, it took us 20 minutes standing at the bar to get served a drink. We actually walked out on St. Patty's day morning and went down to a bar/restauant that was 10 times as packed and was able to get better/faster service by far.
The south elevators were broken on/off all weekend. We talked to a fireman, that was staying at the hotel and he told us that he had to get trapped people out of an elevator because the staff had no idea how to do it. Sad....
The only good thing about this discusting hotel is the beautiful view of the lake, navy pier and grant park....I would NEVER recommend this place to anyone.
Rumors of the hauted hotel maybe true. My friend had an experience with 2 other individuals on one of the elevators. The hotel skipped all of their selected floors and went to the 14th floor for no reason. Maybe it was just the elevator though lol....
The owner definately does not put any of his profit into this place. It needs a gutting....
2 thumbs DOWN!!!
| 1 | null |
PLEASE DONT STAY HERE
This hotel was THE WORST hotel I have ever stepped foot in. It was absolutely disgusting. There are bed bugs, and no sheets on the bed. There was mold growing on the ceiling right above the bed and you could see that it was falling down on to the pillows. There were DC rats running all over the place. I was honestly afraid for my health in that place. The room was AWFUL. The front desk person Alex was rude, unhelpful and totally untrustworthy. I am totally DISGUSTED with this hotel and I cant believe it hasn't been condemned. I will be reporting this to the BBB.
| 1 | null |
A pleasant stay.
We stayed at The MAve this past Thanksgiving week and it went well. The hotel is near the subway and is in a safe area. We went to see the parade and since it was just a few blocks to the parade route the location was great. The rooms were small but nice, we had no problems with any of the amenities. There was nothing particularly special about the room but it was clean and comfortable and what more can you ask for from a hotel? I would recommend this hotel to anyone seeking a centrally located, clean and comfortable hotel.
| 4 | null |
Good hotel for tourists
We stayed here for four nights. The staff at the desk were very nice and went to some lengths to be helpful, including phoning a restaurant repeatedly to confirm a booking we had made after they couldn't get through the first time. The lobby was very glitzy but the upper floor that we were staying on looked slightly shabbier, although we didn't mind, as the rooms were clean and the hotel was good value.
It was quite noisy in our room. We had the ceiling fan on which blocked out any noise from surrounding rooms (although I don't think there was much) but there was still a lot of noise from outside, especially the loading of garbage trucks very early in the morning, and people shouting and screaming on the street several times each night. The area is convenient for sightseeing and shopping and although there are a lot of homeless people nearby, they did not bother us and we felt perfectly safe.
Overall, I would recommend this hotel for tourists, as it is clean, convenient and good value. Although the rooms/bathrooms are on the small side and the decor is slightly dated, this is not really an issue if you're planning to spend a lot of time outside the hotel.
| 4 | null |
Stayed twice but no more!
Chase Suite Hotel is so badly need of repair and management! Entrance doors that you can see through do to no weather stripping and damage from being kicked in. Two recent stays, and the ice maker did not work, had to walk to the front desk, and was given very little ice. Microwave was not working. The mattresses act like hammocks and we both rolled towards the middle. Tired of not being able to stay on my side, we pulled the mattress to the floor, and found three kitchen butcher knives laying on the box springs. And the 3 same knives where in the kitchen drawer. Don't know about that? Used Shampoo and bar of soap was left on the bathroom counter. Beer can was left behind the night stand. No fruit for breakfast, was told they would have some the next day! Location is the only thing this place has, if you want to stay by the Airport. This place is substandard and really needs more than paint!
| 1 | null |
One of our best vacations
Just left SF today from a 5 day stay at the RC club level. Can't say enough. About how great it was. Food, service, atmosphere. Just everything . Loved the real fire. In the fireplace in the morning. Hope to be able to go back.
| 5 | null |
Sensational
We stayed here in May for 3 nights with 2 children aged 9 & 11 and it was fantastic. Peter and the front desk staff (&steve) were so helpful, offering suggestions from restaurants to things to do with the kids. The hotel was very clean, very quiet and the beds were really comfortable. The happy hour(s) each day were a great time to have a drink, meet new people & chill out. Do yourself a favor and stay at this hotel - you won't be disappointed. Tony Di Napolis next door is a rela treat & very cheap. Times square is only 10 steps from the front door & when I go back to NYC I will book here without a second thought. Also Dial7 car service was very reliable & good rates - beats a taxi from the airport.
| 5 | null |
Ratty
We travel to Phoenix once a year to attend a meeting and catch up with colleagues. For several years, we enjoyed staying at the Homestead Suites on Dunlap, but our experience was so bad last year that we vowed never to stay there again. An acquaintance recommended Mainstay Suites, so we booked a room for a couple of nights for this year’s meeting.
We never thought it could be worse. We were “greeted” by baggy-panted and gothic hotel guests smoking outside the front door. The check-in area was cramped and the elevator floor was very dirty. There was an air of dinginess everywhere … down the darkly lit hallways … dusty-leaved fake trees by the elevators. The spa was broken and both the spa and the pool had sand in them; the pool chairs were grimy. So, we had just taken our bathing suits for a ride.
Our suite smelled “off,” like a very sweaty person had stayed there. We found trash still in the kitchen trash bin, a used coffee packet was still in the coffee maker, and someone had left behind a pair of jeans in one of the drawers. The carpet was threadbare, and the bathroom vent had been removed and the wires were exposed in the ceiling. Even after taking a shower, we felt dirty, just because the room was such a downer. We kept our shoes on while we were in the room because we didn’t want our bare feet to touch the carpet.
This property is surrounded by three Marriott properties. We stopped at one of them to check it out for next year and it was so clean, well maintained and well lit, that we didn’t want to leave.
Although the desk staff were quite helpful, it’s still a terrible place to stay.
| 1 | null |
Cold water and lack of proper parking spots
I stayed in the room and was never sure what temperature the water would be. Sometimes it would be hot and get hotter. Sometimes it would go from hot to cold, all in the same shower. That problem is enough to make me not want to return.
Also, the parking spaces were in short supply and were physically short. Because the spots were so small, cars and trucks were over lines both sideways and lengthwise. Denver has SUV's and this lot made no provision for them. I did not have a big SUV but I could only park in the back with my passenger getting out to help though I even had a rear view camera.
| 2 | null |
Nice, but could do better so easily!
First the good- We paid the $9 upgrade to a 700sf suite and it was huge. Two separate rooms with a living room area and half bath. Large shower/tub. Comfortable king bed. Great view. Check in and out was easy. Nice enough employees. Nice big pool area on the 9th floor. Room rate was about $125 with tax and $9 self parking included.( Valet was $19.95)
Not so good was the fact that you MUST swipe a room key to use the elevator, enter the pool area, enter OR EXIT the parking garage. This was a pain in the rear, to be honest. Is this neighborhood this bad?
Room service ends too early at 11:00 on weekends. We had to leave and drive around to find a place to eat on a Saturday night after a concert at Reliant. Not much nearby at 11:15 PM in the medical center area. Room service would have been awesome since we were tired.
When we checked in, in the room fridge was a box of old KFC chicken from the previous guest. Yuck. I just set it out in the hallway.
There is no executive lounge like other Hiltons.
All in all, even with the problems, I would stay at this property again because the rate was great for such a large room/suite. And the proximity to Reliant is nice.
| 3 | null |
Everything you can ask for in a hotel!
Great price, service and location! Impressive hotel, I highly recommend this hotel. We arrived early and they were able to have a room ready for us. Redline is right across the street. There's lots of trendy restaurants close by.
| 5 | null |
Very loud
Poor design...very loud voices coming from valet area. Staff useless. Well, not useless, but ineffectual as they are guests having a smoke and perhaps another drink? So we were told. Happened more than once. Will not be back.
| 1 | null |
A decent 4 star hotel with great location, but some misleading photos and description of the Terrace Suite.
My family of four spent 3 nights at the Benjamin. They are at a great midtown location, lots of places to visit within walking distance. I've booked what they called a "Terrace Suite" instead of a one bedroom suite with a sofa bed for it is described as a suite with "a lavish space, a private terrace furnished with an outdoor bistro set and offers inspiring views of the city." I didn't mind paying $60-70 more a night for what they offer over the 1 bedroom suite. It turned out the bedroom and the living room is quite nice with large windows, close to what we saw in the picture except the carpet looked really rundown. The beds and the pillows were really comfortable, however, the terrace we paid extra for in the room 1608 turned out to be a narrow space about 6X9 sqf, looked somewhat dirty and with the view of a concrete rooftop, a water tank, and blocked by all the tall buildings around in the same block, nothing at all like the picture which was shown in their website! It was such a disappointment to see mainly the walls of Double tree suite and some roofs that from that first time we walked out to check the view, we didn't bother with their "inspiring views" again. They have 3 chairs lining up though, the terrace is probably good only for a 5 min of smoking outside the building. So for those who look forward to what they show in the web for the terrace suite, you may have to make sure you don't get this room but the room higher than 20 or 22nd floor to see NYC view not other building walls.
Like what I've read in some other reviews, the bathroom is really small, with a small bathtub fit into the width of the bath room, one small bathroom sink. We're ok as it was clean, but frankly it is half the size of a bathroom in the previous NYC hotel we stayed. The kitchennette with full size fridge is clean and nice with tableware for two.
The best asset of this hotel is the doorman Mouhammed, he really made us feel truly welcomed and the management should consider having him train the reception staffs on service & hospitality. A few of them still had no idea what these two words mean, one spoke to me almost curtly when I asked about the lounge and the use of computer there. I was told to go on the second floor, no direction given. It turned out there are many meeting rooms up there and no signage leading to the lounge.
The two elevators were busy therefore long wait in the morning, but later in the day it was fine. We tried breakfast at the National for two days as it was complimentary, great food but service was inconsistent. The first day it was terrible, long wait and still the waitress also forgot the coffee. The second time all's fine. In all, it's a decent four star facilities in a great location with receptions who are not all service minded, but really a fabulous doorman.
| 4 | null |
Great Hotel
We stayed at the DFW Hyatt on 7-12-2012 prior to an early international flight the next morning. The hotel was very nice and we enjoyed actually being near the terminals so we did not have to mess with getting up any earlier to park, etc. The hotel is located NEAR Terminal C.....not actually in the terminal like the Grand Hyatt is in Terminal D (the International terminal). The hotel was in excelent condition and the staff was very helpful and nice. They have a shuttle service that will take you to the terminal of your choice and being so close it does not take long at all. The only issue we had was in the bar area where it took forever to get our order taken for food. Once the order was taken the food came quickly and was good. It then took about 30 more minutes to get our check. Internet in the hotel was also very, very slow. This hotel is great if for no other reason the convienance. If my stay was not related to a flight out of DFW i would not stay at this hotel. We have another international flight later this month and we will likely stay here again or possibly look at the Grand Hyatt DFW if the rate is good.
| 4 | null |
Beautiful lobby, rest of the hotel is so-so
Let's start with the best - the hotel lobby is quite stunning and it's quite fun to hang out at the bar and enjoy the beauty of this historical building.
We upgraded to the executive floors and were disappointed. Ugly, outdated carpets and smelly hallways. But the worst was the breakfast. There's not enough seating so unless you have breakfast early, you need to take the food to your room. Which wouldn't be terrible, but they only give you tiny plates (not full size) and no trays. We ended up making 3 trips to our room. I don't understand why they don't fix this - getting few dozen trays is not a major investment. My wife had a chair and I had to sit on an ottoman and we ate our breakfast at an office desk in our room. Not my idea of 'executive' breakfast.
Otherwise, the stay was somewhat comfortable but based on stunning photos of the hotel - and a 4 star rating, I was expecting a lot more.
| 3 | null |
overcharged $226 on our bill, and an employee stole from minibar
Well, we used to love this hotel, but we were just overcharged $226 on our bill, and an employee stole from our minibar and we are being charged for it. When we called to talk to a manager we were only given extremely rude workers and told to wait.
| 1 | null |
Business trip - convienient lots of close
First the Hotel is under renovation - so, you have to give them room for that kind of thing. The decor in the new areas is great. HOWEVER, the one real problem is that the plastic is on the mattresses - it was muggy and the bed was "crinkley" noisey and hot becasue the bed didn't breath. The sheets did not want to stay on the bed. The hall is very well lit - the only problem with that is that the light comes through around the door...hopefully that will be completed and fixed as the renovation is complete.
I did really appriciate the security in the parking garage - the location is great close to lots of things that you might need in LA - close to Beverly Hills, The Grove Mall is like 4 miles away. There are lots of places to eat close (walking distance). Over all for what it is - I was pleased. Remodeled area we stayed was clean, and nice (aside from the plastic). Bathrooms were perfect - hair dryer, ironing board & iron, in our room there was a micro wave, coffee pot, and refrigerator - all worked great.
| 3 | null |
Great night's stay
Stayed one night here after arriving from the UK. My flight was very late and this hotel really was a welcoming light at the end of a very long day! The number one attraction has to be it's convenient location. Just a short 5 minute walk from the arrivals hall at Terminal E where I landed. The reception staff were delightful, helpful and welcoming and gave me a code for free wifi access which was not included in my room rate.
The hotel lobby is impressively decorated and the rest of the hotel lives up to the first impressions. My room was large, well decorated, warm and clean and had a wonderful view of Boston from the large picture windows. The bed was second to none: one of the best nights sleep ever. The hotel has a gym and pool but I was too tired to use them. I had a light meal in the bar/restaurant in which as a woman on her own I did not feel comfortable in. I ordered clam chowder which was hot and thick but severely lacking in any sort of seafood! I wouldn't have it again. I did not have breakfast but instead grabbed a snack in the Starbucks style coffee shop in the lobby which was pricey by US standards but similar to what one would pay here in the UK. There was also a small shop selling gifts, newspapers, toiletries etc which I used. It had a good range of items, reasonably priced and very friendly staff.
Check out next morning was easy. The staff told me which terminal I should go to to meet my cousin who was flying in later that morning and the hotel shuttle took me straight there. All in all I would rate this as probably the best airport hotel I have stayed in and will certainly be using it again and will recommend it without hesitation.
| 5 | null |
No AC in the bedroom
We upgraded to a huge suite so our daughter could stay one night on the couch. There was no vent of AC control in the bedroom so we could not close the door between the bedroom and the living room because it got hot so quickly. Our daughter froze on the sleeper sofa so we could get enough AC in the bedroom area. This is really crazy when you think about the price we paid and that we were uncomfortable. When I called down to the front desk to discuss I was told they had this complaint many times before but there was nothing they could do about it.
| 3 | null |
The perfect place
Our annual trip to NYC this year I selected the Iroquois - look no further - its so perfect. The friendliest staff ever. Nice size room - very clean - every night a member of staff brings you chocolates and a weather forecast for the next day. Allan the concierge is wonderful - very knowledgeable and gives his honest opinion - everwhere he suggested was great. The location is perfect and doors away is the cutest little diner that serves a great brealfast. Can't wait to go again next year. You can walk to all the great shops on Fifth - and Macy's is also not too far away.
| 5 | null |
Good Hotel, Good Location and Value
I took my 9 year old son and one of his friends there this past weekend. If you are going to stay in Times Square, this is an excellent location, right in the heart of it all. The staff was efficient, not overly friendly, but when I did have any interaction with them, they were fine, with the exception of the housekeeping staff,they were really friendly. One thing to note is that the "complimentary" morning breakfast is only complimentary if you are a Hilton Honors member, if not the buffet will cost about $25 a person. The buffet was good, nothing too special, had all your typical items as well as an egg made to order station. I liked this hotel because it was an all suites hotel and the rooms were very comfortable. They were clean and well appointed. Nothing plush or fancy, but nicely decorated with nice furnishings. There are 2 rooms and 1 bathroom, accessible by both rooms so no need to disturb people in the other room to use the bathroom. In the living room there is a wet bar with a double cup coffee maker,and the coffee was pretty good. There is also a mini fridge and a fully stocked mini bar. The wet bar could also serve as a make shift dressing table if need be. This is an excellent choice for traveling with children as there are 2 rooms and everyone can have their space. The bedroom was the size of a typical Manhattan hotel room with an additional living room with a desk, couch (that pulls out to a bed) and chair. All and all this is a good hotel, nothing swanky, no fancy hotel bar or restaurant but it had everything that we needed at a decent price. We would certainly stay there again.
| 5 | null |
review
Overall this hotel was very accomodating and great location near Walmart. The room was fancy and clean, but bc we were outside the elevator we didnt have privacy or quietness. Also the walls are paper thin. The breakfast was great except the fact they didnt tell the guests they were closing already so alot of people including me were upset not getting more food or food at all. At least tell us its about to close instead of hurriedly putting it away so early before checkout. Overall we will come back bc it was a nice stay.
| 5 | null |
Larger than expected room
We stayed here for a vacation. The room was larger than we expected for New York. Most of the room was clean except the carpet which looked old. Our window faced the alley which made for a more quiet experience. There is an air conditioner in the window which works well, but can get noisy at times. The bathroom was small, but we expected this in New York and it was clean. The hotel is on 7th Ave and 28th street which is a good location and we were able to walk to Penn Station and Time Square. However, there is also a metro station very close to the hotel. The breakfast is included with the room and the staff at the breakfast were very helpful and asked us if we wanted more food before they closed. Overall, it was a good experience and we would stay here again.
| 4 | null |
Room 412....others MIGHT be better??
My flight was delayed by 3 hours and I checked in after midnight or I would have looked elsewhere. Only reason I was in this inn was an error in booking my next accommodation was made and this place was given as an option.....they have been informed of the state of this inn.
It is a lower cost place ($105.00 per night) - but I would not recommend it unless there are no other optionsavailable
( WIFI is only available in the front reception area - other guests sitting on the stairs on their computers - poor WIFI signal from conversations with these people)
OK - to begin - I had trouble finding the room within this Inn. After getting my luggaqe up to the 4th floor in the tiniest elevator I have ever been on I searched for 412 troughout the whole 4th floor. I had to go back to the lobby and was informed that I should have turned right and go through the door at the end of the hall - but make sure I closed the door behind me as my room was 4 inches behind this hallway door into a dark hallway. Written in felt pen on the door was the number 412 in what looked more like a storage cupboard. There was a dresser, a small mattress wrapped in plastic and it had a yellowed fitted sheet on it and a folded flat sheet ...that's all. No towels, no blanket, no bed spread, there was pieces of garbage on the floor as there was no garbage pail. I put my luggage in room, locked the door and went back to the lobby and the receptionist came back up with me and was surprised at the condition of the room as well. -Said that it must not have been cleaned?? She went off - but was not able to find me a blanket, she brought 4 extra flat sheets and a single towel, and face cloth. ( No offer to make up the bed) Now the bathroom.... It also took a while to find it - (yet another trip to the lobby) - Found it was locked, so never did see the one closest to the room. (keep in mind this is all happening after midnight) Found one at the other end of the Inn and it was not clean. Shower/tub was full of body hair! Toilet not flushed!! No toilet paper?? ( Found out next morning that they supply TP in the guest room...but as I did not have even towels so it was understandable that I would not have TP either) Upon return to room I saw a small four legged, long tailed creature dash down the hall - Put on a jogging suite and socks, put up the hood and lay on the bed waiting for morning. Did not sleep well at all, noise from rain, other rooms and it and was very glad to depart to a wonderful B&B uptown. ( FYI - I own a B&B/Inn in B.C. Canada and know how things should be done - not this way -trust me).
| 1 | null |
Regeneration time!
We chose the Almalfi Hotel because of the excellent recommendations from relatives who had stayed previously. We could not have been more pleased. The location was prime for our stat, We utilized the 'L' train and the walk was and comfortable 3 block stroll just over the Chicago River. Shopping all over and within very easy walking. A great stop for a brew and to meet new friends is just across the street at 'Harry Caray's Italian Steakhouse.' ALL of the staff at the Amalfi was 'excellent' from the moment we approached the hotel as we were greeted by friendly and smiling staff. The check-in process was again, friendly, smooth, professional and personal (no standing at a check-in desk ~ we were invited to sit down with our receptionist and visited while checking in). The room was very clean and quiet and relaxing. Sure, you could hear some amount of street activity... after all, it is downtown Chicago..not the middle of the country. Each evening, there is a complimentary cocktail hour with food, which was very nice ~ the room does get cozy, but not overwhelming. The morning breakfast (continental style) set up on each floor by the elevator was wonderful. Lots to choose from to get your day going, and it's all set-up for taking back to your room to enjoy. Seriously... this is THE place to stay while in Chi-town.
| 5 | null |
Beautiful views, horrible management.
Since staying at the W Lakeshore in July 2012 I've had to call back three times to resolve ongoing Starwood points and billing issues related to my stay. I would not recommend more complex group bookings (by group I mean very small group, I only booked 3 rooms) as they are disorganized and unhelpful with resolving problems. There are such beautiful views from the rooms but management really needs to get it together over there!
| 2 | null |
Very nice
Stayed one night at W Lakeshore, Chicago. Room was nice, view of the Lake and Navy Pier was awesome. Was originally put in a room by the elevator and it was very loud. There was no problem at all in switching rooms. Beds were very comfortable. They have a great, cool-looking bar. Courtesy car to take us to dinner was convenient (no return ride is available though). It's obviously sponsored by Acura because they run an Acura commercial while you are riding and have a Acura questionnaire for you to complete. It saved us a taxi fare though! And to be honest, I would now consider Acura when we are ready to purchase a new car...loved the car! Cookies and hot apple cider in lobby were a nice touch. All staff were kind, courteous and helpful.
My only reasons for "very good" vs "excellent" are:
1) They have a "window" with shutters that opens up from the bedroom to the bathroom and a sliding door to the bathroom. It is a nice touch that helps to open up the room more. However, it does limit your bathroom privacy because they don't shut tight and you can easily hear any sound coming from the bathroom and the bed is right on the other side of the shutter. If I was sharing a room with a non-family member, especially if sharing with a business associate, it might be a bit awkward.
2) The comforters on the beds are not inviting. They are a thin, rough material that do not offer warmth or a cozy feel.
Overall it was a great experience and there is nothing that would prevent me from staying again.
| 4 | null |
Nice NYC Hotel
The Marriott East Side is located an easy walk from Times Square , and the Theater District. My wife and I travelled to NYC on 8/10 and enjoyed our stay at the Marriott.
Check-in was easy and seamless. We were able to check into our room early even though we did not request this ahead of time. After reading many reviews on this site I expected to get tom yroom and find your typical NYC small hotel room. When we entered I was surprised to find that the room was plenty big enough. There was ample room to navigate around, and even a nice chair with a small table for reading. I guess many reviewers do not know what to expect when visiting NYC in regards to room size.
The bell staff and vallet were efficent, and pleasant. We enjoyed a drink in the bar that evening before our dinner reservations elsewhere. We had no problems with our stay.
| 4 | null |
3 Strikes
I travel to work a fair amount and, as a loyal Hilton Honors member, I have stayed in this particular HGI 4 times with 3 negative experiences.
My third bad experience, which happened in June 2012 includes those nasty words that no hotelier likes to hear - bed bug. Checked in, headed to the room and was surprised at the strong chemical smell in the room. I called the front desk about it and was informed the carpets had just been cleaned. They said the smell should dissipate by evening. I headed off for a day of meetings, returned to that same strong chemical smell. I got into my PJs, flipped on the TV and turned down the bed to find a rather healthy 5mm bed bug sitting on the pillow of one of the double beds. Called the front desk after taking a picture and a manager came up to inspect. They took the "suspicious insect" and moved me to a new room with no chemical smell. Upon checking out, I found out that despite their claims that they don't have "that type of insect" that the room I'd been initially assigned had JUST been sprayed for bed bugs that very morning. For me, that was the last straw after two previously negative experiences. Although the managers and concierge are friendly and helpful, I just can't stay somewhere where I need to worry about what I'm taking home with me. Below are my other experiences at the HGI W 35th.
My first bad experience was this past January. I stayed for a few days with my fiance while tacking on a few personal days to a work trip. HGI have adjustable mattresses in their rooms (think poor man's Sleep Number bed). Without getting too technical...the mattress is essentially built like an air mattress with compartments. Some of the compartments in our mattress were popped. The result was a crater in the bed. I complained to the manager about it, who assured me that I just didn't know how to use their adjustable mattresses. A maintenance person was sent to "teach" us how to use it, and discovered - SURPRISE - that we had some deflated chambers. We were told the mattress would be fixed, by 10pm that night, it wasn't...and it was time for me to head to bed. That makes 2 days with a large crater in the bed.
Believe it or not...my second bad experience is a repeat of my first. I came to the hotel for work, and found myself with a crater on the bed. The explanation is "deflated chambers" in the mattress. I don't know how it happens, but it's pretty hard to tell that it will happen, as you really have to lay on the mattress for a few minutes before you can tell.
Between the bed bug and the bad mattresses, I won't be going back to this hotel...ever.
| 2 | null |
Don't Stay Here (at least in the Summer!)
We checked in at 11:00 p.m., having been told over the phone that "we'll get your room ready for you when you arrive!" I walked into our room after checking in, and the room temp was over 90 degrees, and the window a.c. unit was turned completely off. I turned the unit on, and went to talk to the front desk to switch my room. I was told that switching rooms would make no difference because it was "the policy of the hotel that the a.c. units are never turned on, except by the guest when they get to the room", and that I shouldn't worry because "the room would cool off in about a half an hour". Well, two hours later, the room was still very hot with the meager a.c. unit on high. We had a very uncomfortable night, and it never really cooled off until we were leaving the next morning.
What this hotel doesn't seem to understand is the following: (1) even if the ambient air temperature in a hot room is reduced by the a.c. in a few hours, the solid objects in the room (furniture, beds, walls, etc.), having been "heat soaked" for many many hours on a very hot day, will retain their heat much longer, and will radiate that heat until they very slowly reach the temperature of the ambient air. A person in the room will feel this heat (infrared radiation) and will feel and be quite hot (especially while lying in a hot bed) the whole time; (2) when the hotel is lightly rented out (as it was on our visit), the rooms above, below, and on either side will also be in the 90s, and will radiate their heat into the one room that is trying to get cool (care to guess what the R value is for interior walls and ceilings in a typical hotel? It ain't much). So, my measly 5000 btu window unit is not just trying to cool my unit, it is really trying to cool mine and 4 other units at the same time.
Please don't stay here unless you like it hot. In your room. If you're from VA, or TX, or other civilized places where they like they're a.c. to be actually effective, go to the Marriott Residence Inn next door, which I would have done except that they were full.
One last comment. I just have to wonder if the people who established this policy turn their own a.c. off when they leave for work, and only turn it on when they get back in the evening. I'm all for saving energy (although I bet that this hotel's strategy doesn't save a Watt, in the end), but these people are getting the energy saving benefits (if any) while pushing the hardships onto their guests. Doesn't seem very hospitable to me.
| 1 | null |
Location location location!
Fabulous location, great room with an amazing view uptown and downtown. Concierge(s) were extremely helpful for restaurants, salons etc.
Neighborhood is excellent - so much within walking distance.
Will definitely stay here again
| 4 | null |
Intercontinental Hotel Chicago
We stayed in Intercontinental Hotel Chicago during the Chicago Marathon weekend and I must say we were not happy with this hotel. The hotel is very old; room furniture and carpet on the hall ways are very old and discolored. They charged us $239 per night plus taxes and when we asked to extend our stay for another night they wanted to charge us $429 per night (price gouging I call it...). The people were not friendly and service was the awful. I do not recommend this hotel to anyone.
| 2 | null |
A Disappointing New York Experience-Caveat Emptor
My wife and I booked via a conference agency, to stay for 8 days June-July 2012.
We visit New York approximately every 2 years for work, pleasure and to meet with family and friends.
We requested a refrigerator and a non-smoking room. We were not warned of the absence of what, in retrospect, we would expect as standard guest facilities.
At check-in, we were not given any information regarding the functioning of the hotel, there was no room guide, we were warned (by the bell-hop) not to move the contents of the in-house beverage cooler as removal of any item, even if replaced, would be automatically added to our account. We were told that a refrigerator had been supplied. This was placed in the middle the wall of the room.
We were not warned that our "Central Park" view room also had a full view of the skyscraper height crane immediately outside our window, which operated from 6.30am-3pm except Sunday. The rooms do not have adequate sound proofing to block the continuous noise from the crane motor. It is true we were offered a room on the other side after complaining about not being warned at check-in, but re-packing is no small task and my wife declined. There appears to be no customer relations response, as there was no contact made to see how we were faring. There was no mention of staff assistance with any proposed move. At least the crane did not work at night.
The room was adequate without being luxurious, the fittings reasonable, the bed and pillows comfortable cleaning service timely and good. The toiletries are average. The window blinds do not provide sufficient black-out and daylight intrudes even earlier than building activities.
Clothes storage space is sub-optimal for more than one person. The room safe is awkward to access if there are objects inside the closet. The TV is large, flat screen and HD but seems to offer only limited cable TV without an apparent menu of other entertainment available. Fortunately this is New York, so we were not dependent on the in-room entertainment system and its limitations.
The absolute absence of any added features e.g. in-room coffee making facility, news-paper delivery without cost, $10/person daily charge for gym use (I paid and attended the excellent spin classes on 3 occasions) , $15/person daily charge for pool use, $17.50 for internet use (ironically free to passers-by in the lobby who are not in other ways contributing to the costs of running the facility) , not to mention the absence of included breakfast of any sort, was disappointing when compared with our previous experience with Le Meridien properties. In our opinion, it marks the establishment as having a management which judges its clientele as exploitable. For example, additional services for laundry were, risibly, well above those of the local laundry about 100 metres away, the quote for a car to return to JFK 4 times higher than publically advertised car services or hailed taxicabs.
The experience has resulted in a decision never to use the property again and to caution friends and relatives visiting the area, to seek alternatives where some of the additional services such as internet are provided in the basic tariff.
As the hotel had already been paid for, via the conference agent (the conference rate being the same as is available on the web-site to any member of the public), there was really no redress for any of these issues. However, at check-out, I was presented with an account which included a $40 daily charge for the refrigerator, totalling $320 for an $80 item! I explained to the staff member that I had been told it would be $11 daily. She needed to leave the desk to see her manager to deal with this. Given our previously articulated dissatisfaction with the room noise and absence of additional services, this particular issue confirmed our assessment of the property and its management policies in relation to its clients and since the tariff is about the same as for many other properties in the area, a review of the cost-benefits of the current guest facility policies might be considered.
| 3 | null |
Wheeze and Sneeze
An adagio is, in ballet, a slow section of the pas de deux, a dance that often tests the romance and proficiency of the performing couple. There is nothing beautiful about the hotel with the same name, at least not at the moment. Renovation. Carpenters. Electricians. Tools. Noise. And sawdust and plaster and floors laden with filth and other construction detritus. Temporary carpets poorly laid and fastened with duct tape with white dust everywhere. Enjoy tripping. Or sneezing. A relocated front desk and an entrance now off an alley, with garbage collecting outside and ladders often blocking your way. A single small elevator services its 170+ rooms, and guests must share with construction and hotel staff, with big carts that often make it impossible to get in. Much toe tapping while waiting to get a lift up or down. Central air is down and free standing air conditioners noisily cool off the guest room - and they are hardly efficient. Even the housekeeper complained about its inadequacy. Today the water was shut off for five hours, and when it returned and was turned on, its flow exploded in my face. The hotel is in the midst of the Tenderloin, which means that homeless and health impaired circulate the streets at night and early in the morning. The bottom line: don't stay here unless there are no other rooms in town. Or make sure - absolutely certain - that the construction is done and the workers are gone, taking their effects with them.
| 1 | null |
Outrageous Parking Fees
This hotel is very nice, no doubt about it. The rooms are decorated in a very modern style (not my personal favourite, but no complaints on this at all) and it has a nice bar and restaurant area, and the prices were pricey - but not too high for what they offer.
My big point of critisim is the parking fee: 48 dollars per night is a lot of money (at least, to us). We spent two nights here for a good amount of money but still paid almost 100 dollars to let the car stay, too. If only I had known in advance....
Location is alright, you do have to make sure you walk the right way, because not far from the hotel you see tons of homeless people hanging on the streets (I am not exaggerating when I say there were at least 80 homeless people hanging around in the evenings, not at the hotel - but really close by).
Also wifi in the rooms cost you 12 dollars per night. However, in the lobby it is for free.
I enjoyed my stay, but would not stay again, because of the extra charges (wifi & parking).
| 3 | null |
Fabulous accommodation
Can't imagine wanting to stay anywhere else? My husband left on a fishing trip to Alaska so I had 5 days alone at the Hotel when he left. My room overlooked the Puget Sound and the entrance to Pike Market. Lovely big bay windows on both sides. I spent a fair time in the room and never felt left out as I could see all the happenings down below. The room was very spacious and had a big walk in dressing room. Reception staff were helpful and booked my ferry/ taxi whenever I needed it. There is a great wine bar downstairs and one can find restaurants or food outlets by the dozen, just down the street. The roof area is also appealing and you can take your own drinks up there and enjoy the awesome views. Seattle is a beautiful city and Inn at the Market was the cherry on the top!!
| 5 | null |
Stop! Don't search for any other hotel..you've found it
Service impeccable. Top condition 35th floor corner suite with a view to the Hudson and all the way up 6th ave to central park..modern luxury finishes...the most comfy bed ever...welcomed out of our car from the airport by name, warm friendly check in and porter. I could go on but trump have hit it on the nail. It's the right recipe and a must stay. Walk everywhere in soho and Greenwich village, get subway uptown easily. I salute the staff most they are a credit to the hotel
| 5 | null |
un lucky stay???
We just spent a couple of nights at the Sheraton Denver......Most of it unpleasant. We were given a room (after booking through Hot wire) that had a view of the adjoining roof and cooling system. Nothing else! All of the Denver city to look at, but this was our view! I went downstairs to complain and ask for a different room and was allowed to look at another room on the 12th floor which only looked into the hotel across the street......equally terrible...Bathrooms were small and our faucet in tub leaked all night, but was fixed after we complained. After trying yo get into our room for not 5 but 6 times on our first night, finally the night clerk came up to make sure
we got in. We had apparently been locked out by security since we were "booked in two rooms" now! the walk to our room was long and across long halls and rooms. So 6 times at midnight was not really a welcome "hike". They promised us breakfast paid for..... for our troubles. It would be taken off our bill....It was not, until we brought it to their attention.All in all a terrible stay one thing after another. I would never stay there again!
| 1 | null |
Easter 2012
We spent a lovely Easter weekend in the charming Oxford Hotel in downtown Denver. One of the silly things we look forward to on every visit is the fabulous and "oh so elegant" coffee service in the hallways. Our room was grand, on the corner of the fourth floor overlooking the cross streets. Service staff is excellent and always prompt.I enjoyed the spa experience and having a stylist cut my hair for the weekend! Another divine weekend in a perfect setting.
| 5 | null |
No towel racks in the bathroom
I hope the Marriott people read this and address the problem because it is an easy and inexpensive fix. Our room had a bathroom with one small (maybe 18 inch) towel rack inside the glassed in shower stall. No towel racks in the bathroom proper. And when we took showers in the afternoon the rack wasn't big enough to spread out even one of our towels. And because it was enclosed in a damp space, the towel didn't dry by morning anyway. There is one hook on the back of the door that we used for our robes, but the only place for the towels was to hang them over the shower and they were never completely dry in the AM. There was plenty of wall space where towel racks would easily fit. It seems a really stupid oversight but we would not book there again. If it sounds petty, I'm sorry but when you wake in the morning, you need to take a shower and have a dry towel to use.
| 3 | null |
Terrible stay
Let me see. I have no idea how people are giving this hotel such high reviews. This is the first time I leave a review on tripadvisor because I feel so strongly about it.
This looks like an old hotel with some lipstick on. My first clue is when I had to drag all my bags in - the lady in the front desk did not ask if I needed help or anything. It was me and my two children and I had to drag our bags and take several trips because nobody in the hotel even attempted to help.
Our bathroom was dirty upon arrival. And by dirty I mean pubic hair on the floor and dried urine on the top of the toilet seat. The bathroom appeared to have been "cleaned" because the toilet paper roll had the triangle fold on it as if someone had been there. Our room was a accessible room - which meant the shower had a curtain. Such curtain was dirty and one of the places where it hanged broken.
I asked for another room but since they did not have one open with two beds we opted for housekeeping to come and clean. I asked for the whole bathroom to be re-cleaned but the only thing that was done was the toilet seat. Floor stayed dirty.
Apart from the housekeeping, furniture was run down, mirror in room had handprints all over. Popcorn ceiling was poorly repaired as were the walls.
I contacted the company to share the experience and have yet to hear anything from them.
The only thing good I have to say about this hotel is that they had Aveda toiletries. That is all. I would never stay here again. Terrible experience.
| 1 | null |
Hidden temporary charges to your credit card at Hyatt
When I checked out from this facility, I paid the full amount that I incurred. But the hotel added temporary charges to my credit card, causing my card balance to almost go over limit. They claim that these charges will be removed in 10 business days, but meanwhile they are on my card. I asked at the front desk when I checked in if there were any such charges that I was not being told about, and they said there were none. This was dishonest, perhaps on the part of the management who told the front desk workers that there were no such charges. If they had just told me, I could have made sure I paid my card way down, but since it was a hidden (temporary) charge, it caused me a lot of trouble.
| 1 | null |
Nice Stay in a Nice Hotel
Stayed at the Marriott Union Square for four days in April. My wife had a meeting at the Hyatt around the corner and we stayed at the Marriott for the reward points. The Marriott was not real fancy...It had no restaurant to speak of. But the rooms were clean and functional. The staff was extra friendly and attentive. I made jokes with the bellmen that I was going to sneak out before they could open the door for me. I always lost.
The location is nice and there are lots of good restaiurants in the area. I walked three blocks to the Top Of The Mark Hopkins for lunch one day, and we liked the steakhouse at the Westin Saint Francis just down the block. We took the double-decker buses and could get anywhere in SFO. One day, we bused to the north end of the Golden Gate and walked all the way back through the Presidio, Marina District, Fort Mason, Fishermen's Wharf, and Lombard Street. If you are not into trying to kill yourself on possibly the most famous city hills in the world, the cable car is just outside the hotel.
Overall, a nice, reasonably priced hotel in a wondeful city.
| 4 | null |
Not up to Thompson standards.
Very disappointing experience overall. I have stayed at other Thompson hotels and this was a total surprise at how poor the quality was. The lobby is shabby and tiny, as are the rooms. The customer service is awful, and that was one half of the problem. The main issue was that it was EXTREMELY loud in the hallway next to my room (43) beginning early in the morning. I got no sleep. Finally I called down at 9 am to ask for earplugs. I mentioned the issue for a second time during checkout and was given absolutely no recourse or reason to come back. The girl said a flippant 'sorry!' and turned away. Absolutely surprising and terrible. I have spent a huge amount of money on events, parties, celebrations and nights out at Thompson properties and do not plan to return after this experience.
| 1 | null |
Best pass this by
Staff not friendly-argued with me about my reservation, which was made with central booking. "Confirmation not through us." Had no record of reservation. Sat in the background and called someone to tell them that they only had two rooms left-"Which one do you want me to save for you?" You know how the hair on the back of your neck stands up??? Well this was it. Was grossly over-charged for the room we received, as she would not give me the rate quoted by central staffing... No towels, dirty carpet, no wifi-even in the main office.......very little food left at breakfast....the only good thing was it was not far from the River Walk....but we drove down and parked there.Would I stay there again-NO
| 1 | null |
Closet-sized rooms but an excellent value/amazing location
Amazing location (across from 30 Rock) at a cheap price. But don't expect a room larger than your bed. Nice staff, zero amenities.
| 3 | null |
Georgetown location, mystery charge
Location, location, Georgetown location is the Latham Hotel's strength. It's an older property with issues that have been noted in many reviews. I arrived early, a bit past 1 pm, check in was a breeze. My clean room this time was a comfy king corner room facing the canal and side street. Yes there were wall paper issues, the bathroom sink is loose, if I'd paid rack rate, I'd have been unhappy. Bathrooms are for one person at a time, towels and soap adequate. Since the weather was gorgeous, I spent little time in my room, TV worked OK, didn't use parking, workout room or outdoor pool.
Georgetown is noisy on M street, the windows are thin, and yes, the garbage trucks are out early. If you got a good deal with an on-line booking company, don't expect to get a top notch room. This isn't a 4-star hotel nor a "boutique" like a Kimpton property.
I like that it's close to public transportation, shopping, fun sights, and good eating at many price points. As a single woman traveling alone, I felt safe at the hotel.
After caring for my bags, the bellman got me a towncar to the airport. My experience was positive at the Latham.
After I got home I had a mystery charge appear, and it's taken several calls and emails to resolve it, they finally responded and say that they'll credit my account, it isn't there yet, stay tuned...
| 3 | null |
WTF!!!!!!
Let me start by saying, my first judgement was impaired from driving all night.It was very early just before sun up.It did not look to bad from outside the lobby was warm in an already warm Houston summer paid 99.65 for a king bed n/s room.The grave shift staff was friendly. 3rd floor room 303 get off the elevator cigarette smoke and awfully warm.The room was good size appeared clean at first glance then we turned the lights on , boy we were wrong. 4 pillows 1pillow case?bed felt as if same had sweated all night in it, just gross , pulled back the comforter looked like some pissed the bed and house keeping just put the covers over it.My wife could not stop coughing from the intense smoke in the non-smoking room.toilet looked as if it had not been cleaned, hand prints on the walls, a/c would not cool the room, ceiling with water damage, could not even put bags in the trash can!!! We asked for another room they switch us without hassle.This room was better smelled better, a/c worked and bed was clean.
But housekeeping is slacking here.Broken bathroom door, hand prints all over the walls Room 115 don't believe check it out..After a rest started to get ready ,my shirt was a little wrinkled the iron is m.i.a .Called ,"ok be right there" 3 more contacts, 45min. later. Then realized upon coming back it is right next door to a run down, beat up, strip club .WTF!!!! Starts making you think about the dirt that goes down here.Guys in the back lot drinking bottles against the wall WTF!!!!Go somewhere else spend your 100$ somewhere else, unless of course you like this kind of thing.
| 1 | null |
My Go-to For Biz Travel in Chicago
I travel to Chicago often, and bounced around hotels looking for the right one for me, and totally found it at River North - the lobby is great, with just the right amount of buzz with the open bar/restaurant right in the middle (though not overly trendy like at the W). The rooms are great, clean, modern and comfortable. The Staff are friendly and very helpful. It does seem sometimes that the bell staff push hard for tips, which can be awkward, especially if you tip during pick up, not drop off. This isn't a deal killer however.
It's close enough to downtown to walk across the river bridge to your meetings in the morning, and to the subway for a quick ride to the airport, but more importantly, it's right where the happening night life is - restaurant row, bars, movies, house of blues, you name it - if you walk AWAY from the river (ask the concierge) you walk into the best of Chicago afterhours. The hotel is a great spot to meet friends, colleagues and clients before heading off to a great dinner.
| 4 | null |
Excellent Hotel in a great location
We really enjoyed our 5 night stay at the Eliot. This is a small hotel with fantastic customer service that is responsive, helpful and friendly. Top notch customer service attitude from everyone I talked to, which is so refreshing. The decor has a luxurious feel using high quality items yet it comes together in a relaxing way. When we left this hotel, my husband and I were saying, "This is the type of hotel we would love to stay in for all our trips." Yeah, we travel a lot around Asia, Europe and U.S.
Regarding the location: we lived in Boston before so we know The Eliot offers a great location in Back Bay. We like having the T (subway) one block away, Newbury Street with tons of restaurants around the corner, Fenway close by, Hynes Convention Center 3 blocks away and the river three short blocks away.
| 5 | null |
loud a/c, poor soundproofing
It is a typical big hotel, big rooms, clean though somewhat dusty, and the carpet could look better. The real problem is that if you are, as was I, stranded for a night and looking for a quiet place to sleep before continuing your travels, you are up to disappointment. In the night the A/C has short bouts of activity, and each one sounds like an aircraft taking off in your vicinity. In fact, when first time awakened by the noise, I did think for a while it was a plane. Later, in the early morning, I was awakened by the sound of running water in a neighboring room --- sounded as clear and loud as if it were in my own bathroom. The TV in my room did not work, but I was too tired to get upset over the fact, and I got a small discount for the inconvenience at the check-out. The breakfast (not included in price of the room) is overpriced and arguably the worst in choices provided I have ever seen. I would rather not stay there again, but theirs is the only hotel directly at the airport.
| 2 | null |
dirty and old
They said it was updated in 2010, but other than new pictures on the wall, I'm not sure what was updated. You could hear everything from every nearby room and it smelled awful. The location is somewhat convenient, but I would never stay here again.
| 1 | null |
We will return.... BUT
My husband and I just returned from a stay at the Emprie Hotel in NYC. We were going to three operas at Lincoln Center and the location cannot be beat. There are plenty of excellent restaurants in the area so we were within walking distance most of the time.
Our room was very large. We were not expecting that after reading all the reviews to the contrary. And the maid service was prompt and thorough. We had windows overlooking Lincoln Center. So what do we have to complain about....
Reception. We arrived about 11:00 and were told that our room was not ready. There WAS a room on a smoking floor if we would like that. We said that we would wait. We went to eat lunch at the restaurant next door. When we came back we were told that the room was not ready yet. We waited in the lobby until about 2:45. Someone came and told us that our room was finally ready and we were thrilled to be able to get in and unpack right away. It was only AFTER we had unpacked our bags that my husband noticed that there was an ashtray and Empire Hotel matches on the desk. And we began to realize that the room was actually on the smoking floor! Thankfully the room had been cleaned very well and did not have that "smoking floor" odor. The hallway had been a bit "musty" but we had been so anxious to get to our room that we hadn't paid much attention. We had been kept waiting in the lobby for almost 4 hours and then were given the room we had turned down when we first arrived! The manager offered little when I called to complain. We stayed in the room... but feel that the hotel treated us shamefully. If only they could get their act together I would give them more points....
| 3 | null |
Great location & service But Holiday Inn-like Room, Floor, Lobby & Dining
Ok, the location is amazing a few blocks from the Transamerica building as well as the Embarcadero and Market. The service is amazing especially the breakfast restaurant host and server Joseph Paras who is 100% accommodating and nice. Too bad he can't do something about the poor quality institutional food served (e.g. the bread is mediocre in a city KNOWN for its bread especially sour dough of which there is none for breakfast at the buffet). Next the Conceirge Joel Stevens is polished, 100% accommodating and kind.
THE WORST PART IS: the scene once the elevator opens to your floor, you see a hallway like a hotel out of a 1960's movie or tv show that smells stale (like old sweaty socks) and looks dilapidated. The rooms are more modernized yet devoid of what you would expect from the pioneer of business travel--Hilton. They charge you $3.00 for a bottle of plain water (that you can get across the street at the convenience store for $1. There were also worn marks over the carpet and furniture. It was shabby.
Would I stay again at the Hilton in San Francisco? No. Would I ever stay at a Hilton anywhere? No.
| 3 | null |
Not a Ramada value.
Pros: Cheaper than most of hotels in Boston. Ok beds. There is a shuttle every half an hour to the nearest subway station. The hotel is near JFK Library, but you need a car or taxi to get there.
Cons: Isolated, old, rude staff at desk and rude shuttle drivers, I mean rude. Walk ways are not heated. Not very clean and old rooms.
| 2 | null |
definitely a different experience from your standard hotel chains
Overall a very pleasant stay except for the noisy street outside. We arrived on the 4th of July and our room was on the 2nd floor, so we were a bit disturbed by the noise, but whether that is always the case, we do not know. However, the noise was the only minus. Ok, the wifi was a bit slow, but it worked. The place is like a step into another era, definitely a different experience from your standard hotel chains, there was antique furniture, some of it really curiously shaped, the doors were thick wooden ones, the atmosphere lovely. The hotel is a 15-minute-walk from Washington Memorial, there's a metro station a couple of blocks away and a bus stop, too. The room was very clean, the bed comfortable, and the staff very helpful.
| 3 | null |
Ok business hotel
Came for an International Conference. Check in was smooth and easy, front desk staff and concierge staff were great and friendly. I got a room that had very thin walls (somehow!) and could hear everything from the next room, where guests were just speaking conversationally but were clearly heard in my room, Disturbing to say the least. Reported this to Front Desk, who cheerfully moved me to a corner room, where it was good and quiet. (After all, you travel a long way and come to a hotel for a Conference, you need some sleep, so rest is important!)
The location is nice, right by the Congress Street bridge and Ladybird Lake, near downtown. Go downtown for good restaurants. The in-hotel breakfast is pretty good at the hotel, and convenient.
| 3 | null |
Surprise fumigation!?!
Every now and then, my husband and I take a long weekend and drive out to NYC to tear our son away from his applied mathematics studies at NYU. We usually stay downtown and this time we chose the Duane hotel (mainly because of the great restaurants in the area). This is a tiny hotel, with tiny rooms, but this mattered little since we spend minimal time cooped up inside. As always, we enjoyed watching our son devour the meals we treat him to, saw a play, and visited some friends in Brooklyn. Even with rainy weather we were having a great time... Until the last night at the hotel.
My husband woke up at about 5:00 in the morning miserably itchy and fighting a headache with some cold water. My hubby is a big boy and hardly complains, but he does have an allergic sensitivity to fumes and chemicals and it was really clear that something set him off. Since he didn’t bring any of his medication we decided to cut the day short and just drive back to Hartford. We rang our son, threw our clothes in the bags, and jumped in the car. We were back in Hartford by 9:00, and still ignorant of where my husband’s allergy attack came from, we had no complaints with our stay experience …
I called the Duane later today because I could not find my watch and thought I left it in the room given the hurry we left in. Just chatting with the person at the front desk, I found out that “potentially” my husband had this reaction because “the hotel had an exterminator work on the lower floors” the day before. OK???? So this was interesting. The hallways of the hotel are extremely tight and the room doors close together and maybe while fumigating an empty room the chemicals got into our room and irritated my husband’s condition? If so, understandable…but no! I found out that the exterminator was GOING INTO GUEST ROOMS, and “probably” was INSIDE OUR ROOM, and “maybe” SPRAYED SOME CHEMICAL?!!?!!! While I appreciated the honesty, I was both so SHOCKED, and so FURIOUS that I simply hung up the phone. I didn’t even want to know WHAT they were fumigating for!!!
Outside of the obvious invasion of privacy, who in their right mind would send an exterminator to fumigate a room that had ALL of our clothes, personal items and snacks out in the open???!!!!
THOUGHTLESS, NEGLIGENT, and BEYOND STUPID!!! Serious disregard for guests health.
I just emptied both of our bags at the dry cleaners to clean EVERYTHING. I will be sending the bill to the owners of the Duane hotel.
| 1 | null |
Beautiful Property, Beautiful service
The hotel had a gorgeous location, fantastic breakfast and extremely clean rooms. Front desk staff were pleasant and helpful. We would definately choose this hotel- great value for your money and an all-around fabulous experience!
| 5 | null |
It was ok
I stayed recently because I was on business. The hotel was a stones throw away and was very convenient. The bed getting changed was hit and miss. Getting items restored in the bathroom was the same. Noise wasn't an issue during my stay. The comfort was acceptable but not like other Hampton Inn's I have had an opportunity to stay at. Definately aged and the staff was just ok. I didn't eat breakfast here. The hi-point is that the internet was reliable and solid! Oh yes, it was free.
| 3 | null |
Drury Hotel
The hotel is old and tired , there was no bar or restaurnat at the Hotel . The complientary breakfast was terrible.. At 5:30 they had a welcoming party and served stale hotdogs and chips. The drinks were low end. The. hotel was not the cleanliest but the staff were considerate and helpful. the hotel dioes have a good location and the staff was friendly and helpful
| 3 | null |
Basic Courtyard, If not for location choose Cityview.
I chose this Courtyard because I like to try to stay in Courtyard by Marriott hotels for a number of reasons. This one met all of those, actually, so I have no complaint about my stay. It's been updated like the cityview location but still seems a little old, but I'm not sure why... just the style of the building, I guess. There is a nice size hotel pool at this location and there isn't a pool at the cityview, although there is a lovely putting green and patio area there. I will probably stay here again because the location is closer to my daughter's homes but I think that the high mid week prices aren't justified for this particular location.
| 3 | null |
Good location, but I think I've been had
I arrive over a week end, location is very nice, only a few blocks from fishermann's warf and the cable car.
I did a reservation for one room with two double queen bed (For two adults and one child), when I check in, as I was a priority gold member, they told me that they can upgrade me to the executive floor If a accept to change from two queen bed to a king with a folding bed. Well I accept thinking that executive floor may be a higher floor with maybe some complimentary drinks or other advantage (base on the experience of previous HI stay). When I arrive to the floor it does not look at executive at all, full of children running around and smashing the doors. When I saw that I went down to the reception and ask what was the benefit of the executive floor (I know, I should have ask before) and they seems embarrassed (was not the same person as check in) and told me that he didn't know any advantage (I'm pretty sure the executive floor does not exist). So I ask to get the two queen room back and they told me that they can't change my room as they had nobody to clean the one I previously got (I just left the baggage inside, nothing more).
That was enough to give me a bad feeling of this hotel, and in addition the kids and the room next to us where jumping and yelling until 11pm (in fact until I knock on the door).
And last but not least, I check in, they gave me the room, but when I arrive in front of the door, I had to wait 15min that the cleaning was finished (room wasn't ready).
| 2 | null |
okay to stay
I would probably rate with three stars if I directly booked this hotel. Unfortunately, I booked this hotel through "Top Secret Hotel" deal - chose three star rating hotel and thought the price I paid was very good for three star hotel. It turned out that this was two star hotel and that means I didn't really save much money. It was already a done deal so I had to stay at this hotel. The front desk staff said I booked a smoking room - I don't remember selecting this option when I booked through "Top Secret Hotel" deal - and she also said she cannot change anything if booked through internet. But she was kind enough to change the room to non-smoking.
The room had only one bed (so I paid the regular amount, or more! and staff could not change). Wish they have more bright lights. The ceiling was depressing at first but soon I got used to them. I could hear noise from outside and the heater was so noisy. The bed wasn't that comfortable - a small move shakes the whole bed.
The hotel is located next to the highway so it was nice.
It's an okay hotel to stay if you are just stopping for a night of sleep...
| 2 | null |
appalling customer service & still hit for a charge 3 mths later
I had my frist trip to NYC in April this year, a great experience except for accommodation at Tribeca Grand. We paid top dollar, we booked two room, one for seven nights, the other for 4 nights, at an approximate rate of $317/night, we booked and paid from Oz, and it was my girlfriends 50th. I checked out and went to Boston, and then checked back in for one night prior to leaving to come back to Oz, paid for the extra night, but last month got hit with another charge of $317 which I am still trying to resolve with them. We had asked for twin rooms as there was four of us, but we got one queen bed in the room, so we had to share the bed, we had asked for a limo to be ordered, but it was done at the last minute, so all in all customer service appalling, the staff at breakfast were slow, too busy having their own conversations, however the doorman on day shift was the one shining light, as well as Monique on the fron counter, the rest including the manager need some lessons in customer service
| 1 | null |
Really a nice place to be!
This hotel is perfectly located, nearly on Times Square. The service is perfect. The staff is efficient and helpful. The rooms are not small, and very functionnal. All is very clean. The beds are excellent.
The rooftop is a "plus".
I will recommend this hotel!
| 5 | null |
my new favorite hotel
staff was awesome, room was awesome, only drawback was a slow elevator. Checked in after 10 pm after at very long day of delayed and cancelled flights. Front desk was courteous and let me know about my gold status perks without asking. Also got upgraded to suite since the hotel was booked. Huge suite. I could have hosted a banquet. sigh... access to exec floor for breakfast etc. Only criticism, breakfast doesn't begin until 6;30.... 6am would be better when I have a full day of meeting beginning at 7am.
Dinner at hotel restaurant lockwoods... lovely. green garlic soup with clams. Yum! Pan seared halibut - super yum. Cheers to the chef.
Chicago is not my favorite town, but since business brings me here at least once a year, I will be staying at the palmer house from now on.
| 5 | null |
Worst Ever
Hotel is in Bad state of repair, no parking for guest and total lack of respose for guest in bar and resturant. There is no staff to wait tables for business travelers and food is marginal
| 1 | null |
great location, friendly staff
I found this place on tripadvisor, and stayed for five weeknights on a business trip. It was very convenient to get to the subway and lots of great restuarants. The staff were very friendly and helpful, and there were a number of nice perks: free coffee and NY Times each day, chocolates each night, and brownies on arrival. Rooms were clean, quiet, and about the size you'd expect for Manhattan. I'd definitely stay here again.
| 5 | null |
Grand reception area
When you first enter the hotel it looks grand. Unfortunately the Plus side ended there. Reception staff were not very helpul and somewhat cold in their approach to guests. We had a sleepless first night because of noise from people walking above. It sounded as though they were in our room. We were shattered after a 20 hour journey but still couldn't sleep. We were in a room right near the bedding store and there was continuous to ing and fro ing.We then paid a surcharge to have a room in a higher position which was quieter, apart from all the a/c units outside the bedroom window. There is also no concern for the well being of guests who have an evening flight home. It wasn't a good experience. We'll be looking elsewhere when we return to L.A.
| 3 | null |
Great Location; Terrific Staff
I recently took a group of teenage boys to Chicago for fall break. We stayed at Hotel Indigo. It is located in a gorgeous residential brownstone neighborhood. We were able to walk to Michigan Ave, Rush St and plenty of restaurants. The staff was superb. We had trouble with the toilet not working and it did take two requests before it was completely fixed. Parking is a little expensive at $39. The rooms are not large, but are adequate.
| 4 | null |
Staff and service excellent! Location excellent.
Stayed here for a week during my husband's two week long business trip. Staff are friendly and accommodating. Housekeeping was very intuitive to our needs (i.e. first day I had my razor on tub and that night I had bath gel sitting next to my razor. They saw we were water drinkers and had bottled water next to the ice bucket daily. I felt very pampered. Location was 5 min from airport which was perfect on so many levels as my husband was working across the street from airport. Also located on 44th street which is a main thoroughfare north to camelback mountain and other main crossroads as well as inches away from the 202 loop. The room was large and comfortable with cozy chair and ottoman, comfy fluffy bed and pillows and a large desk for my husband to work on. i spend many hours in the room as i would take my husband to work at 6:30 and most places do not open until 10 or 11. Did not notice the highway noise at all. i also used the pool almost daily to sit and read in the shade and jump in to cool off as we were there in July. Would say they need a few more umbrellas, the one I used was shakey and I had to ask for a staff member to raise it. We did not use the restaurant. I did use the little gift shop. Disappointed that the internet was not included. Would love to stay here again and hubby will be coming back.
| 4 | null |
Typical cracker box room in NYC
I stayed three nights during a recent visit to NYC. I have never stayed at this property but due to the US Open and Labor Day Weekend, many hotels were booked.
The lobby is about 10 feet square and god forbid you are there when anyone else is checking in or out as the lobby becomes a sardine can. Not once during my stay did i encounter a doorman or a bellman to help anyone with their luggage so it was quite an ordeal getting a room.
The entire check-in experience was done without ever once making eye contact with me. At one point I looked over in the mirror to ensure i didnt have something grotesque hanging from my face as it was that noticeable.
The elevators are also some of the slowest I have ever encountered which sucks when you are on the 24th floor of a 26th floor building. My room was small (not complaining I travel to NY often) and my bathroom barely was big enough to turn around in. The room also looked over onto what appeared to be an outdoor nightclub that pounded music until at least 2am. I was told they were booked to capacity so no other room was available.
The hotel has no concierge and the front desk staff is ignorant to even the basic question -- seeking something to eat when i arrived at 11pm i asked if there were any good restaurants near by open at 11, he had no idea and suggested i just walk around -- there were at least 20 within a block of the hotel....and he couldn't suggest one?!?!
Disappointing service but the bed was comfortable, and the room was relatively clean and it was HOT in NYC that weekend and I was grateful for the air conditioning which cooled the room down to about 60 degrees in no time flat!!! Not hard I suppose when the room is only about 150 square feet but was grateful nonetheless.
| 3 | null |
Don't stay anywhere else!
If you are flying into Sea-Tac, there are lower cost options but Cedarbrook Lodge is incomparable for service and comfort. The lodge and grounds are beautiful and the customer service is excellent. The lodge is nestled in a nicely landscaped area and it feels like you are far away from the noise and bustle of the airport but really just beyond the "strip." Excellent food with the complimentary breakfast and a nice fitness center. We stayed here for the ambiance and after a long flight from Hawaii were pleased to spend a restful night before heading home the following morning. The business facilities are excellent too as the lodge was originally built by WaMu as a conference center.
The light rail system is close by and the hotel shuttle will take you there and pick you up. After a day of sightseeing and shopping in downtown Seattle, you will be relieved to return to Cedarbrook Lodge. I highly recommend the hotel and will definitely stay again.
| 5 | null |
Worst Experience Ever - BETTER LESS EXPENSIVE HOTELS EVERYWHERE IN CHICAGO
Our stay at the Knickerbocker was by far less than average. The management behind your front desk was appalling. We had an additional $40 added to 2 different rooms each night we stayed totaling $240 total. We were told these were extra person charges, of which we were never told about in advance. We were also told this was due to the fact we had 4 people in our rooms. (Rooms had 2 double beds.) However, we actually did not have 4 people in our rooms as a couple could not make our trip, so we actually had 3 in each room.
I was told by the manager (Wish I knew her name, shorter, foreign, hateful.) that she had house keeping check, and we had 4 people. I asked, did you count our backpacks? When did you have them check, as we had DO NOT DISTURB signs up the entire weekend. The whole time I was trying to resolve this, there were multiple people in line for the same thing, and other reasons, such as your hotel changing their room rate due to being sold out. Makes no sense.
Bottom line is, we booked the room at one rate through a coupon yes, but your coupon did not say there would be additional charges for multiple people in the room at time of purchase. It is illegal for your company to up a rate, after advertising it at a lower rate. Your "manager" was the most rude and hateful person I have ever met. Told me, "I don't have time to deal w/ you, go away." But eventually credited our room back as I would not leave until she did. I have never had such an unpleasant stay ANYWHERE in my life, and will never stay at a Millennium hotel again. I strongly encourage you to get rid of your front desk manager as she has NO public relation or customer service skills what so ever. Our entire group was completely disappointed w/ your terrible hotel and management that we will never be back. We should have known, because even booking our rooms using the Groupon was the biggest pain in the butt we have ever faced. No one on your staff was aware of the Groupon, nor did they have the brains to help us book the rooms w/ the coupon. We were also denied the use of our Groupon, until I called back and argued just to use it. Seems like you were trying to recoup your money from the Groupon by screwing your customers over at checkout. I have provided this to TripAdvisor as well, not sure how much good it will do. I still strongly encourage you to get rid of the half [--] "Manager" you have working for you. Never have I experienced such horrible service in my life, and this is someone who makes a living in the service industry??? Best of luck.
| 1 | null |
A perfectly fine hotel.
Overall, the hotel wasn't too bad. My room was fine, but the cleaning wasn't very thorough and the pull out desk had sticky spots on it that were not wiped the entire time I was there. My room (which was a corner room) was also a little small. When I looked in other rooms and saw some colleagues' room, they were better though. The bed was very comfortable. The wi-fi signal left much to be desired and was like using dial-up. The staff were very nice, accommodating, and helpful. The work-out room was nice and well-equipped, but very, very warm. Restaurant food good. Service okay. The neighbourhood was a little sketchy. If I had to do it again, I'd stay South of the Convention Centre.
| 3 | null |
Good, but not Great
Great location to catch the river taxi. Not much action at this end of the riverwalk. So, if you like quiet, this the place. Staff was very friendly. Let us check in very early because room was available, but A/C wasn't working. They immediately gave us another room. Lobby area was beautiful. Pool was too cold to swim. Bathroom needed updating. (Tub was old and stained.) Other than that, room was okay. Got great deal on it.
| 3 | null |
ok
was there for a medical meeting at northwestern. 8th floor up and it was loud! like every ambulance, car alarm, garbage truck woke me up mulitple times a nite. not sure if it would be better higher-they should provide ear plugs. gym is too small. i stayed here when it was affinia, i like the rooms they are big with a real sitting area. hotel restaurant i ate at for breakfast was overpriced as expected and not cooked as healthy as it could be.
| 3 | null |
Good hotel, good location
The room we were in, was well kept and clean. The kitchen has everything to make small meals and the fridge/freezer got lots of use. Quiet street just round the corner from the New York Times building, handy enough for lots of attractions, but quiet enough to sleep. I would stay there again.
| 4 | null |
bad customer service
Clean rooms, and charming place overall. Unfortunately the staff and concierge service is not up to par. I wasn't needing exemplary service, but a common urge to please a client is expected when paying $300-$400/night in NYC. I travel often (for work, and pleasure at times) to NY and was surprised to find the front desk staff so unhelpful. I needed a cab, and they told me I'd have to walk blocks to hail one. The door-man got me one to the airport upon departure, to which I find out was $20 more ($75) than the normal fair to LaGuardia ($55). I was meeting a colleague for lunch at a local place in Chelsea- the concierge told me I should have called to find out where this place was, and that he would have to do research to find out. I couldn't believe he acted like I was putting him out for asking him a simple question. I thought that’s what his primary job was... to please customers staying with them, and answer questions they need.
I suggest Kimpton Hotels has their lobby staff at INK48 trained at the level they do their other NYC hotels. I've never felt so uncomfortable asking a simple question to the front desk or concierge at any hotel I’ve stayed at, as I did at INK48.
| 2 | null |
Best western plus Hacienda Old Town
Hotel was average. Very clean, but nothing special. Very close to Old Town which is a neat historic area of San Diego . Rooms are located on several levels, so if you have any kind of knee or back problems, request a room on the ground floor.
| 3 | null |
Right in the center near many bars, restaurants and shopping
Second stay here and its great for a night or two to hit the bars and restaurants. The hotel's Bourbon Bar is lively and a good meeting place before and after dinner. Easy access from San Francisco airport on the Bart rail if you don't have much luggage or a $45 taxi ride.
| 4 | null |
Not up to par
I recently stayed at the Bulfinch for a 3 day weekend. Here's a breakdown based on my experience.
Staff: B
The majority of the front desk were competent, courteous and helpful.
When I wanted to order from an outside restaurant one person provided my with a menu.
The food was delivered to my room promptly. There was one arrogant front desk clerk who felt he was just too good to answer my questions. When returning from a afternoon tour the key card to my room was dis-activated. He activated and then added "You know I could have asked for ID". Key cards do not have room numbers so how would I know what room to go to if I found the card on the street. The restaurant staff was average depending on who was waiting on you. The first morning I had a nice waitress who served the food (the hash browns were undercooked and too large) with a smile. But the next morning the service was terrible. I waited 25 minutes without so much as a glass of water.
Room: B-
The bathroom was weirdly arranged. One light switch turns on the shower light and overhead sink light. The toilet was 5 feet from the entrance in a dark corner by the shower. They only give you one soap bar which was placed in the shower. Most hotels give you one bar for the shower and one bar for the sink. The wood furniture was outdated and chipped at the edges. The bed was decent but at the night the two bedside lamps did not provide enough light. The room was very cramped. The sliding bathroom door when opened touched the light switch.
Location: B+
The location was pretty good. I was 3 minutes from the subway and 6 minutes from the seaport. Just around the corner past the parking lot is Dunkin Donuts, 7-Eleven and CVS.
The Dunkin Donuts is a good alternative to the expensive undercooked breakfast in the hotel.
Overall my stay at Bulfinch was okay but not great. When I come to visit Boston again I will not stay at the Bulfinch because I can go somewhere else and get better value.
| 3 | null |
Looked nice but the wrong crowd for a family place
Nicely redone and clean hotel but that is the extent of the positive comments
Young family for an early flight Sunday morning and found out the quiet time started at midnight. Rowdy drunk 20-30 year old crowd having a good time but at others expense, not a good idea for an airpot hotel .
Had a large room at the back of the hotel ground floor by the main a/c unit and could not sleep all night as I could hear it start up through the single pane windows about every 20 minutes
Seemed like there was a gang element at the hotel (ie clean shaven , muscle bound tatoo'd young men driving tinted out sports car in and out of the hotel all night) Police showed up at about midnight on force to deal with some problem.
| 2 | null |
Normal
We stayed two nights, 11-02-12 to 11-04-12
We stayed at this exact property one year ago when we came into Dallas for the same yearly event. Looking around you can tell this property is beginning to show some wear one year later.
Nice comfortable rooms. The only problem we had was the TV reception. You have a nice big TV in the room but the analog channels come in wavy and the digital channels break up. The cool thing is the input panel for the TV. If I had remembered this I would have brought cables and used the TV as a computer monitor to watch movies on Netflix. We did purchase a movie and that came through clear.
We used the weight room both days and were the only ones there. They provide towels and ear buds in the weight room. It was too cold to try the pool, but it looked clean and well maintained.
A free shuttle is provided for area attractions. I saw lots of people using it to go to the galleria for shopping.
The staff was nice and responsive.
This property is surrounded by other buildings on busy streets. No real views and you need a car to get anywhere. It is a nice location for North Dallas and that is why I have picked it two years running. Next year though I will try another property. At least the room we were in is beginning to show its age and use.
They are also doing construction on the main road so getting in and out that way is challenging right now.
| 3 | null |
Beautiful hotel, helpful staff, non-existent housekeeping
Apparently the environmentally friendly policy at this hotel is to change bed linens every 3rd day- which I understand-I don't change bed linens daily at home. I was upset that during our stay of 2 nights/3 days there was absolutely no housekeeping done in our room at all. No bed making, vacuuming etc. For a hotel of this caliber I wouldn't expect guests to have to make their own beds. We booked for 4 guests but the room only had bath linens for three. We had to request towels both days of our stay. In room wifi access was available for an additional charge of $9.95 per day. Other than the non-existent housekeeping, the staff was extremely attentive and very helpful. Our group (80 + people) unexpectedly had a restaurant cancel our reservation, and the staff helped us throw a pizza party in the lobby next to the fountain.
| 3 | null |
Terrible Hotel
I stayed in the fabulous suite ($600+ US Dollars/Night) and let me start out by saying I did NOT get my moneys worth. I planned a bachelorette party for my best friend there and decided the W would be a great place to celebrate it at since it is connected to Ghostbar and everything was within walking distance. For paying that amount of money (not only for accomodations, but for the bar/club as well) I didn't expect to be treated like low-class citizens. After a night of dancing and of course drinking, as we go up to to our room, we are greeted by the rudest security guard ever, telling us we need to "Shush and to grow up" Then she threatened to "evict" us. First of all, we were on the bottom floor where there were no other guests, and to be greeted with such disrespect? We did not deserve that. I did not spend $1000 at your property to be treated like teenage kids. I will NEVER step foot here again and RECOMMEND THAT EVERYONE STAY AWAY FROM THIS PLACE. When I emailed the GM he just said, "Oh sorry.." Well sorry doesn't take back the embarressment my friends and I felt. If you go back and check your surveillence video you will see we were not even being LOUD!
| 1 | null |
Barely an OK experience.
The room needs an update and smelled very stale. I wore my socks so I didn't have to walk on the carpet. TV reception and # of stations was poor. Felt like a "flop house". Staff very professional and efficient.
| 3 | null |
Sucks
Bad service crappy rooms falling apart bathroom noisy creaky leaky
Awful
Best thing about it is location and good elevator service
Look elsewhere
Air conditioner made incredible noise
Constant nise from bathroom pipes
No glass for drinking in bathroom
| 1 | null |
Not Too Shabby
For the price, it was not too bad. Continental breakfast was fairly good. The location was good and near the airport. The free parking and Wi Fi was also one of the added perks.
Hotel staff were friendly and helpful. Had a minor problem with our hotel key cards easily becoming deactivated at times.
It was a good stay overall.
FYI: If you check in late at night and are hungry, most of the restaurants nearby close early. We had to rough it and give in to the nearest 7-11 store across the street.
| 3 | null |
Good location, reasonable rates
We stayed here for 5 nights during April 2012. Paying in advance resulted in a good discount on the room rate. The rooms were nicely furnished and spacious. The hotel seemed fairly new; everything was in good shape. The staff was very helpful. Breakfast was good, but unchanging, i.e., same menu every day. No pool, but you can use the pool at the nearby Holiday Inn. The hotel was literally two blocks from Fisherman's Wharf, and also two blocks from public transportation (cable car, trolley, and bus). The $27 transit pass for a week was a good deal. Without the pass, a cable car ride is $6.00 one way, so it pays for itself pretty quickly.
| 5 | null |
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