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if you have to stay in downtown jacksonville this is the place to stay
I've had to come to downtown jacksonville for the last 3 years to go to a convention, I assume that's the only reason anyone would stay in downtown Jacksonville? Downtown Detroit makes Jacksonville look good- I'll never be back.
The Hyatt is THE place to stay, ask for a room with a river view.
The mexican restaurant at the "landing" next door is excellent, good food, service, drinks
| 4 | null |
Could never be worth the price
Given the price, the Arctic Doubletree does not live up to what should be available to a customer. The rooms are average, except for a noisy bar fridge, and service was terrible. Valet parking is blocks away, and took 45 minutes to get a car when I was the only customer getting a vehicle. Front desk was worthless in trying to help resolve problems, so the hotel was simply not up to what I would expect from a quality hotel.
| 1 | null |
Philadelphia Holyday Inn Express a place where to stay.
The hotel is located in midtown Philly and pratically is close to the city center (Liberty Bell, etc).
This is hotel is clean and equipped with a standard boiler for coffe and tee, plus the breakfast is included in the room price. May be the breakfast quality can be improved in variety of food. The soundproofing of the room quite poor due to the air conditioning system installed inside the room itself. The outside of the hotel looks a little bit terrific but is the usual environment in the neighborhood where there is an alterance of wealth and poverty.
| 5 | null |
Pleasant hotel in a decent location, but overpriced
We didn't have a reservation for a hotel in Memphis, but wanted somewhere close to the center as we were told it was best (safest) to stay in the more tourist areas. The price for the room (sunday and monday nights) cost over $300, which was the most expensive hotel on our trip, and although the rooms were nice, it was probably also the least value for money. Breakfast and parking were not included, although both available. The bar did serve nice food, and there was complimentary juice, coffee, biscuits and muffins in the lobby throughout the day. Definitely recommend this city though!
| 3 | null |
Clean, Friendly, and Freshly Renovated
My husband, daughter and I stayed at the Embassy Suites in Downtown Dallas (market center) for 4 days. Let me say that I will gladly reccomend this hotel to friends and family when traveling to Dallas.
1. The hotel was freshly renovated and looked and felt great
2. The staff were amazing. Dustin at the front desk greated us and was super friendly and accomodating. Sherell the sales manager was so friendly. She introduced herself when passing and remembered names throughout the time we were there. It was nice to see people care about their hotel and clients. Eboni our server in the restaurant was so personable and a joy to be around.
3. The room was clean and fresh. There is plenty of room and enough room for two people to get ready at the same time at the sink/mirror.
4.CLEAN ROOOMS!
5. There is a happy hour and great breakfast included in the price.. including fresh made to order omlets!!!!
We will stay again at this property!
| 4 | null |
Is this 2012??
Although the lobby of this hotel has 19th Century charm, I did not expect what I saw when I entered our room on the 3rd floor. Clearly, management spends nothing on general room maintenance or updating to normal 2012 technology. There is no internet on this floor! Sometimes it is a question as to whether internet is free or for a price, but I have never stayed anywhere in the 2000's where it was not even available at all. Plaster was loose and peeling from the walls and ceiling; there is no floor molding around the perimeter; the walls are bare and badly in need of repainting; the carpet is disgusting and of a lower quality that even indoor/outdoor carpeting; and worst of all, the calking is either missing or full of mold throughout the very small bathroom. It literally looks like someone was shot behind the bathroom door. There is red splash pattern, head high on the back of the door and dripping down from the corner behind the door.
We were there four nights. It litterally took 3 of them to simply get the volume control on the TV and the remote fixed. You could turn it up, but not down. I kept leaving very specific messages on what was wrong each day when we would leave the room, only to come back hours later and it still was not fixed!
I know "you get what you pay for," and this could not be more true for Hotel Pennsylvania. Except, where I come from, over $200/night gets a top level suite. But NYC standards are considerably lower.
| 1 | null |
Hotel Wellington Review - Absolutely Disgusting
WHAT A VILE EXPERIENCE.
I have never had such a terrible experience as I have here. I booked 5 nights after seeing photos of the rooms online- they look somewhat spacious, clean, and presentable.
We arrived to our room on the 12th floor, and the room was on par with a motel 6. We paid 395$ per night (only stayed that one night, and then bit the bullet at $425 at Hilton Hotel across the street) .
The floor had BUMPS in it, not to mention it was stained and dirty. The bed appeared clean, but the lights didnt work (those that did flickered), the WALLS were stained, and the tiles/grout in the bathrrom was broken, missing, and either moldy or discolored. I attempted to take a shower, and there is hardly any waterflow, (the faucet looked to be around 20 years old or so) and there was a gap between the wall and the floor on the right side of the room.
Not to mention the internet service is worse than "GoGo On Air" (For those of you who have had the displeasure of attempting to use wireless on a flight)
I have stayed at some very luxurious and very nasty places, and for the price/what we got this was absolutely one of the worst. PLEASE DO NOT STAY HERE. Hilton is a block away, and has standard Hilton rooms for only around 30-50$ more. If you dont want to pay that, even getting a different hotel at the same price would probably be a much safer bet.
Please, SEE THE ROOM BEFORE YOU BOOK IT, or understand you will probably getting an absolute dive!!!!!!!
| 1 | null |
Communication could be better
Generally the service staff was friendly. At times the cocktail servers were slow to respond. The communication from the hotel could be better. They produce a weekly calendar of events which I did not receive until the 3rd day of my stay. Additionally, the guest room directory needed to be up dated as the TV channels were not up to date. I found a hair (not my color) stuck to one of the towels. I had a couple of other issues which management failed to adequately resolve which has been frustrating. Being a JW Marriott I was disappointed in some of the little things that could have been better.
| 3 | null |
Comfort Inn Manhattan
I am so glad we booked this hotel. We were a block away from the Empire state building, Macys. and also close to Broadway / Times square. Three friends and I flew out on the Thursday following Superstorm Sandy. It was a real comfort to be able to check out the hotels facebook page and be able read that the hotel was open, had power and staff! We shared a double double room which was big enough for four ladies with luggage / purchases! After a long day walking it was with relief that we climbed into beds that can only be described as HEAVEN. It was like sleeping on a cloud. No wonder they call it the comfort inn. Our Virgin rep treated us to a cooked breakfast which was lovely. Otherwise the hotel offered continental included in the price of our room. We also enjoyed a very nice lunch on our last day. The lobby had free tea and coffee which we took back to our room. No tea or coffee making facilities in the room, but we did have an iron / board, hairdryer and free safety deposit box. We had free wifi which can only be described as painful. I dont know whether this was because of the storm or if it is usually hit or miss with connectivity. We used Macy's free wifi to stay in touch with family using facetime on an ipod touch. The staff were all really friendly and i would definately go back to the comfort inn again.
| 5 | null |
Convenient airport hotel
Stayed at the hotel having missed my connection. The hotel is frequented by airline crews and is very efficient at processing guests - check-in/out is a breeze.
Hotel shuttle gets you to/from the airport seamlessly.
Hotel rooms are spacious and modern enough. I didn't find the airport noise to be an issue. The hotel bar is a decent place for a drink and snack (I ate dinner elsewhere).
If you want a place for the night by the airport, this is a decent enough hotel.
| 4 | null |
Great night stay at a great price.
The room was very clean and comfortable. The young lady that checked us in was very nice and gave us excellent directions on places for food and such.
| 5 | null |
This grand old lady is in the middle of a makeover
Maybe l expected too much from this place, but l was not impressed with this place. The enterance and lobby area was as grand as ever. The staff was very classy and attentive, however I was expecting the suite we were in would be taken care of much better than it was. There was peeling paint, and wall paper which could have easily been taken care of. The ceiling plaster in places was chipped and cracked. There was also lots of noise bleeding into the room from the elevators and from people talking in the hallways. Maybe this is part of the character of a place like this, but l'm not into that.
| 3 | null |
CONVENIENT TO AIRPORT
Stayed here night before a flight from PHL Airport. Price determined my choice and shuttle service. All staff were very pleasant, from the welcome and helpful receptionist to the shuttle driver who helped with my luggage. Yes, the rooms are micro, but for one person, adequate. Missed having a coffee pot in the room. Main complaint was the "non-smoking" floor smelled like smoke, and the rooms definitely need fresh paint, caulk and freshening up. Room did not look as cozy as the website picture. Sheets and towels clean. I did receive a 25% coupon from the desk for a nearby restaurant that I used and enjoyed a pleasant meal.
| 3 | null |
Latham Hotel
Rooms have just been completely renovated and are excellent- good quality linens, bedding and pillows. Staff were courteous, helpful, and attentive. Hotel is in the part of town where you would end up anyway if you were looking for a good selection of medium priced restaurants and cafes.
| 5 | null |
do not stay here its a dirty dump
do not stay in this dump it looks nice as u walk in it took an hour n half 2 check in then we was givin a key 2 r room only 2 find someboby else was stayin in it when i went 2 reception i was told i wouldnt get an up grade agen. the room was disgustin and dirty the bath was dirty wot u had 2 stand in 2 have a shower which was broke.the only good thing was the coffee shop thank god new york was so amazin otherwise it would of spoit r trip.
| 1 | null |
Good location, small rooms
I recently stayed in this hotel south of times square on a quick business trip to New York. I was able to check in early which was nice so I could drop off my bags. I asked for a higher floor to avoid the street noise, ended up with floor 11 which was fine. However, the line for the elevators was 10 deep, and I think 1 was broken. I ended up walking up 11 flights of circular stairs to my room, a good work out for sure. Other than that, the rooms were in good shape and bathrooms clean. I would stay again.
| 4 | null |
Worst hotel EVER would not recommend!!
To start with there is no way this can be called a budget hotel like other people have stated when it cost us $210 for one night in this dump.
The staff were extremely rude & the breakfast was flavorless!
The pictures on the internet must be of a different hotel because we heard the receptionist say all the rooms were the same size, and ours was tiny, You couldn't put the suitcases anywhere.
The "Free" wifi does not work, conveniently when you try at reception it works only on the ground floor & not the rooms!
I would not recommend this to anyone, stay away!
| 1 | null |
No no! It's a Trap!
I book NYC hotels via Priceline on a regular basis. I often can get a 4-star or above for around $200, but for this trip I was staying 5 days and needed two rooms. So when I couldn't get around that price, I dropped my 4-star requirement down to what Priceline calls a 3.5-star. Snagged a room for about $260/night and did some research on this place. It looked nice enough - I wasn't concerned. Well...I can tell you after staying there for five days...buyer beware. This hotel is possibly the worst hotel I've ever had the displeasure of occupying while in NYC.
It all started with arrival. This hotel does NOT have valet service. What they have is an arrangement with the local garage for a $55/day parking service. Often your car sits in front of the hotel for hours before it is actually parked. If you take your car out for any reason, its an additional $55 charge. Even worse, you can't simply just call for your car - you have to go through the never-ending front desk line to get a sticker on your ticket before getting into your car. So your parking options are expensive and inconvenient.
I also had no help with baggage check-in. I believe they have a single employee for the entire hotel - and its a big hotel.
That leads to the staff - In general, nearly every single person I met who worked at this establishment hated life or their job - I couldn't quite figure out which. There were literally two people during my stay that obviously cared about the patrons.
My initial room was a nightmare. After I checked in and went to the room, I found it was propped open and not prepared. I noticed also that the A/C did not work. I am not a confrontational person, so I decided to leave and come back later. 2 hours later it was still in disrepair - no bedding, etc - and the A/C still did not work. When I inquired down at the front desk (again, another line to talk to anyone), I was told I could not be switched and they would send a tech up to fix the A/C. After a bit of research, and multiple conflicting reports from staff, I found out they had turned OFF the A/C for the building. So it was not going to work either way. I waited another hour and then demanded to see another manager. That manager, one of the nicer folks at the hotel, was accommodating and put me into a new room which was relative cooler - even if the A/C was not working. I could open the windows as well.
The service took another hit when I found out a package we had been waiting for for two days had already been delivered and signed for by an employee of the hotel. We were not informed of its arrival. After speaking to Fedex we were able to identify the hotel employee that signed for it, however the staff could still not find the actual package. It was only after excessive demands that we asked them to keep looking. Eventually they found it - two days after delivery - as I said before. They then had the gall to charge us a delivery fee for the package.
A few other quick hit issues: The safe in my room malfunctioned almost immediately; I walked by a cleaning lady who was literally smoking pot - no joke; the elevator system is in a significant state of disrepair on one side of the hotel - usually only one worked; the restaurant was very much overpriced (not uncommon for NYC) but the wait staff were downright rude.
And finally - I found out, by a rather talkative attendant that the rooms booked through Priceline are usually rooms on the first few floors where they do not provide basics like a functioning ice machine and coffee maker. I will be speaking to Priceline about this arrangement as I believe it is deceptive to imply a hotel is 3.5 stars when in reality the room you are booking is closer to a 2 star.
On the plus side, there was no bed bugs and it was in a great location.
| 1 | null |
Great hotel in a nice area
The Seaport Hotel is located by the Convention Center in Boston. A free bus SL1 takes you from the airport and stops across the street from the hotel. The room was nice modern and comfortable. had all amenities and a 42 inch led tv. Very Nice. To get to downtown area Aquarium, quincy market etc. is about a 15 min walk. or you can take a cab or the public transportation system The stop is across the street from the hotel. There are many restaurants within walking distance. Also you can get great seafood, lobster rolls, chowder etc. at jones bros. seafood market. The Harpoon Brewery is a few blocks away they have tours and tastings. All in all a wonderful hotel I would stay here again.
| 4 | null |
Our Suburban got stolen!
We left our vehicle with the valet on Wednesday evening before Thanksgiving, but when we came to pick it up Thanksgiving morning, it was gone! Hotel video showed that someone had brazenly walked right up to the front doors, walked around our vehicle twice, then hopped in and took off with it. Fortunately, we have On-Star, so the vehicle was located and an arrest made. These things happen....the valet service itself was extremely apologetic and detailed our vehicle for us once we got it back (it smelled like drugs). They paid for a cab to take us anywhere we needed to go while we were recovering the vehicle. What was disconcerting was the Hotel's attitude toward the incident. Their initial reaction was to ignore it and then sent a sales person to explain to us that it was not their responsibility - they subcontract the valet service. My husband is a Hilton Honors member and filed a complaint. Only then did we finally receive a message on our room answering service with an apology from management. They agreed to take the last two nights off our bill. What a disappointment in customer service!
That being said, the hotel itself is beautiful and located right off the riverwalk. The historic Majestic Theatre is within walking distance, as is the Alamo. The rooms are spacious and clean, and the maid service was very friendly and attentive. The valet service made us a top priority and went out of their way to make the rest of the stay enjoyable for us. If it hadn't been for the Hotel Management's initial reaction to the theft and lack of customer service, I would have gladly given this hotel 5 stars.
| 3 | null |
Last Time
If you are over 40 go somewhere else. The service is poor ( I called for the bellman and he never showed). They seem to cater to weddings and the wanna be pretty people. I was on the third floor above one of the the ballrooms and can tell you every song the band played till 12:30 AM Sunday morning. I called to complain and you could tell the guy at the front desk could care less. When you just one to go to sleep you dont to hear some bad cover band butcher a Bon Jovi song.
| 2 | null |
Horrible hotel in a great location
In the weeks before Christmas, New York hotels get busy and with low availabilty, I had to get a room at this hotel for ridiculously high rates, something this hotel certainly does not deserve.
The only good things about this hotel are the great location (close to Central Park, Rockefeller Centre and MOMA) and the room size which, for New York, is large.
The hotel is horrible in every other way. Poor attitude and low level service all across - whether it is front-office, room service or the restaurant. Lack of room amenities (not even bedroom slippers; no coffee-maker; wifi for a fee) - and one tea served to your room will cost you $17. Breakfast will cost $45. Expensive for this level of hotel - even The Peninsula is cheaper.
On most occassions, room service forgot some ingredient; once it was the tea bags itself! The carpet in the room had several stains, the laundry service (outsourced) was not upto the mark. You cannot reach the elevator bank without being confronted by Hilton time share agents luring you to a 'presentation'.
I will do my best to avoid this property in the future.
| 1 | null |
Terrible service
I was attending a major conference in Boston and was booked at this hotel. My flight was delayed getting into Boston and when I arrived at 1 am in the morning there was only 1 person at the check in desk. She was preoccupied with a couple who were having some sort of problem and I waited another 30 minutes before getting help. (There where 2 other people in front of me who were waiting when I arrived at the desk. ) When I got to my room, which was very large, it was very cold. The thermostat read 62 degrees!!! So I turned up the setting and after 30 minutes no change. Tried to call housekeeping and the front desk but was left on hold for 20 minutes and then decided to go to bed. Turns out I had 2 double beds instead of the queen bed that I had requested and confirmed 5 days previously. The next morning I called housekeeping again and when the engineer came to my room he said that the heat was off for the season and that I should turn off the AC and wait for the room to warm up!!!! Then I tried to call home and my cell phone only got service at the window when I was standing up. Went off to the first day of the convention and when I returned to the hotel that night I tried to call the wake up line for a call the next morning and got put on hold again for 20 minutes. Tried calling the front desk and they did answer and took my information about the wake up call. Since I was not convinced that they would get this right I called a friend and asked him to call me in the morning. Sure enough, I never received a wake up call from the front desk but did receive one from my friend. The room was large and I had 2 bathrooms, which was very curious. Decided it must have been 2 small rooms at some time in its past. The hotel is old and needs to have better lighting, and much much better service. I spoke to the person behind the desk when I checked out about all my issues and she gave me $70 off my bill of over $1000. That was not enough. I will not stay here again and have told our trip planning department (we have over 50,000 employees)not to book anyone here again.
| 1 | null |
Location+facilities+great service=UNBEATABLE
World class Location!!! Heart of the downtown with red and blue metro lines just a couple of feet away!!! Everything is near!!! Absolutely unbeatable!!!!! We stayed here (family & friends) last weekend and enjoyed our stay very much. How can we ever possibly not recommend this hotel???? Cynthia at the front desk was SO KIND AND HELPFUL as well as all other staff we ever came across with. We were a party of 5 so we booked a room with double queen-size beds + a rollout bed and the hotel kept up with their name and status. The rollaway bed was actually a full single-size bed as nice and comfy as the queen-sized ones. Rooms are very clean (which is the top priority for me) and are VERY comfortable. They obviously see good maintenance because it didn't show any visible wear out and they absolutely don't smell at all. No cigarette or anything else. Bathrooms, carpet, bed linens and all were VERY clean. Room had 32" LCD, wired & wireless internet included as well as breakfast (and not just tea & coffee, but real breakfast with juice, sausages, fruit, eggs, yogurt, bagels, muffins, waffles... very complete.
I hope to be back in the summer, since Buckingham Fountain, the Chicago river & Lake Michigan cruises are not available in winter. When looking for a hotel next time, this will be my first option for sure! If price is good, I'll book and be back!!!!
| 5 | null |
clean, good value and fabulous staff
Rooms pretty basic (1960's hotel) but functional and great value for the price ( US $70 odd per night in April 2012). Beds were comfy - we stayed in #211.The pool area was very nice and there was a spa that was nice and large. Plenty of eating options either at the hotel or nearby - Old Town a 20 minute walk away and worth a visit with a number of free museums etc but watch the traffic on the way as you must walk on the road edge for 100 metres or so. Fashion valley shops also a short walk (footpath all the way). Sea World a circa $15-$20 taxi ride as is SD airport. Staff extremely friendly and very helpful at this place. eg they happily made a couple of calls for us to arrange our shuttle to LAX.
| 4 | null |
Not worth it
The hotel is very small, hard to find and not in a good location. It can work for business travel, but definitly not for vacation or families. The restaurant and bar in the roof has a great view and young people, but the food almost sent my son to the hospital... Asked for a breakfast at the room that never came, but was imediatly charged. It's not a hotel for vacation or families, maybe a good one for couples or single people. I have to recognize it's new and modern, with good amenities and wifi.
| 2 | null |
Don't go here
We paid $200 a night for the accomodation here at Sheraton about 2 weeks ago and stayed 2 nights. For the price, we got ripped off. The rooms were very tired looking and after watching their in room Sheraton channel about the amount of money spent on upgrading sheratons worldwide, I can tell u now, nothing was spent here.
The location was good, but I would have liked to be closer to the Westfield mall. The Westin is literally next door to the motel, and of much higher quality, and as we are going back to San Diego in 3 weeks we booked into the Westin and guess what, we got the rooms for $130 each night on Priceline.com. Cheaper and way better than this Sheraton. I must say the staff here were lovely, but another downside is the food in the hotel. It's so expensive and is awful. My dad ordered a sandwich and the bread was still half frozen. I would not recommend staying here.
| 2 | null |
Motel disguised as a Marriott property.
Although the staff was nice, it couldn't make up for the obvious. Old, old, old. This is an old property that has yet to be updated. It would be nice for a motel, but this property isn't meeting Marriott standards. The rooms have an unusual layout with old decor. The TVs are old projection screen tvs. Even the lobby had an old projection big screen tv that sat on the floor. There is no Starbuck's which is standard for Courtyard and even the standard complimentary coffee service in the lobby looked like a cheap setup that would you find at your local tire shop. Don't stay here expecting your normal Courtyard experience.
| 2 | null |
Disappointed
We weren't bothered by the construction but were surprised that there was a $50 charge to use the small fridge in the room. The view was nice and the beds were comfortable. When the kids wanted to use the pool we realized it was going to cost an extra $15 per person, so $60 for a swim in the pool... $10 for internet, $55 for parking. So, our deal of $116 room actually cost $291 per night. We'll look for somewhere else the next time we go to Chicago.
| 2 | null |
GREAT LOCATION, GREAT VALUE , GREAT STAFF! NEED I SAY MORE?
Good sized rooms, spotlessly clean! Great shower in bathroom! Friendly staff, who were always willing to help! They have a small shop next to the check in, (soda, ice cream, chocolate etc.) and they don't rip you off on prices! These thing make a difference!
We were on the 11th floor and other than the odd siren, (which is expected) no noise problems, comfy beds, slept great!
Five minutes walk from the White House, and the same to the tour bus stop, great location for a family trip to Washington!
| 5 | null |
good hotel
very good customer service and Amet is very very nice. will be staying here alot more. very clean room and bathroom. good location
| 5 | null |
Not the experience I thought it would be
Lots of things going around in my head as I write this review. I'm an experienced traveller who spends at least 50 nights in hotels per year mostly for business and all over the world, so I know what makes a hotel work and what doesn't.
The location of this hotel is fantastic and I'm glad we stayed in the Meatpacking District during our first stay in New York. It's a great base to travel into SoHo, Greenwich Village etc. As for the building, it's very cool looking and on the wonderful High Line and our room was clean and tidy and well maintained. There is also a great little gym on the 17th floor which has modern and clean equipment and great views across the Hudson - great for a later afternoon workout on sunset. So from a location perspective a big thumbs up.
However I feel compelled to outline my thoughts on this hotel as there are evidently there are far too many (how shall I put it....) "fanboy" reviews which make me suspicious and therefore I think it is important to offer a different perspective based on our stay.
Room type: We booked an Empire Corner King and were sent to our room on the 4th floor which had views of a building site (opposite) and walls of the opposing buildings (hardly the beautiful corner views of Midtown per the description). This particular room had no bath so we called the front desk and were told that these rooms didn't have baths. Funny thing was that the floor plans on the .pdf brochure they sent us indicated baths in these rooms (this was the reason why we chose this room) and only after digging this out and going down to the front desk and pointing to their brochure did they relent and moved us to the 11th floor, where yes, the room had fantastic views.
Noise: Not an issue for me as I travel a lot so a good set of earplugs is par for the course the minute I leave the house! If you are on a low floor on a Friday / Saturday night then you are in big trouble from the street noise as you'll get honking horns, shouting, and Police sirens until the sun comes up - what you'd probably expect in a happening area. As I said, we were on the 11th floor and the street noise wasn't an issue with ear plugs in - but one to be aware of. The further up the floors you go then I think you then hit the second noise issue from the nightclub which other posters have commented on. Again, I cannot comment on this but the 11th floor seemed to not suffer from this issue so a good floor to be on and might be one to request!
Internet: Echoing other comments, yes it is very slow and yes it's ridiculous to have another "high speed" service for a daily charge considering there is free high speed internet in most department stores and restaurants in NYC. Why the hotel feels the need to charge $20 when I'm paying over $650 per night I don't know (just give us a decent connection please and no high speed / low speed apartheid nonsense).
Breakfast: I guess we were somewhat dismayed (it was a jaw-drop moment for me) that the hotel considers it necessary to charge extra for breakfast when you're paying over $650 a night. So we didn't bother and we went out nearby which probably turned out to be a much better option based on what others have said here.
The Roof Top Bar: This is probably my biggest gripe. We stayed for four nights and this was closed on all of them for private events. We only managed to go in for an afternoon drink on our last day and it was fantastic.
A word of caution is that when these events are on the hotel went from four lifts (elevators to our American friends!) to two which proved "challenging" (to say the least) when returning in the early hours. I think the record was a 10 minute wait to get a lift to our floor which (to add insult to injury) was when there was also an event on the 3rd floor with only one lift available for guests to use.
I'm not sure that the hotel management team have really thought this one through with 338 guest rooms and one lift in use at times, plus the lifts are also used by housekeeping, room service and the bell boys for luggage. When several people waiting in the rapidly assembled mob in the lift lobby questioned the "one lift" omnishambles, the lift operator said "yes, we're all angry" as the doors again closed and she returned to the 3rd floor to collect more venue guests and bring them down to the Lobby.
I think the moral here is if you are thinking of staying at the Standard High Line so you get to use the fabulous rooftop bar (made famous in the film Shame) then think again. And I'd actually go as far as saying that hotel guests are treated as more of an inconvenience compared to those hiring out the venues. From reading some of the other reviews again I now see that others had similar feelings for good reason - and I retract back my initial thoughts about other reviewers being over dramatic / sensitive.
Following on from what seemed like the eternally unavailable Roof Top Bar, we asked the Concierge for a suggestion for another bar to go to for a drink and were directed to one 4 blocks away which turned out to be an invite only place which wasn't even open. A big hint here: If you're gonna hire out your bar to those more important than your hotel guests then at least have the decency to have a list of alternative bars nearby which guests can go to, and are also open!
Cost: Our room came to over $650 per night with taxes and quite frankly with the above mentioned issues I think this is very poor value. Without the Roof Top Bar and access to the club (as other posters mentioned) there is nowhere else to go in the hotel other than sit in the Reception / Lobby area and the Biergarten. I speak as someone who stays regularly at the Ritz's and Shangri-La's of the world where there are always other options.
In conclusion, I know this sounds like a rant type review and I normally read (and ignore) them and think "that person must have just been an awkward so-and-so or having a bad day", but I think there needs to be some balance to the fanboy reviews. I think it would be a fantastic place to stay if you were fortunate enough to be attending an event and actually get to use the great rooftop facilities. But for us mere proles hoping to experience a cool hotel with cool bars there has to be a better option out there and next time I return to NYC I hope to find it.
Would I stay in The Standard again? I think you already know the answer.
| 2 | null |
Just OK. Could be better.
I stay at the Warwick for 4 days on a business trip. First, the plusses. Location is great in Downtown Denver. The view of downtown at night was very nice (ask for rooms looking towards downtown). The staff was very helpful, very nice. The lobby, nice. Now let that be my segway to the not soo good. The rooms are old and outdated. the bes was ok, but I felt like I was visiting my grandnother, old chairs and furniture, dark bathroom, tired carpet with stains, the roof top pool was sad, but the worst was the white light bulbs in all the lamps. Don;t get me wrong. I am all for the enviroment and for being green, but this is 2012 and soft white bulbs are available everywhere. Why not to buy some? I felt like I was in the morgue. The artwork didn't match, photography in one wall, gradma picture of a goose in the other. The balcony was great, but rusted and moldy. Guys, come on, you have a great location close to a somewhat trendy neighborhood with cool restaurants. It seems like the whole neighbourhood is having a rebirth and the Warwick is dying in the morgue with white lights. Give therooms some love would you?
| 3 | null |
Disappointing
I've stayed in dozens and dozens of Manhatten hotels over the years and for the life of me I can't understand how others can rate the Distrikt so highly. I found it hugely disappointing.We reserved and paid extra for a larger room with two beds and a city view on an upper floor.Upon our arrival the room had not been cleaned so we told the front desk person we would return at 4:00pm. When we returned at 4:30 the room still had not been cleaned and there appeared to be much confusion and whispering behind the desk. Ultimately, we were told that the hotel would "try" to find someone to make up the room but they could not be certain when this would occur.Becoming suspicious, I asked the person to confirm the larger, upper room details etc. This only caused more confusion, whispering,and panicked looks. Finally someone whispered to another authorization to change our room. We ended up in a small room on the 19th floor (out of 32) with a view of the parking lot atop the bus terminal.The room had almost no place to hang anything up, two small draws and no shelves or counter space in the tiny bathroom. So, most of our clothing stayed in the suitcase for 3 days and all of the toiletries etc ended up on the desk in the bedroom.No sooner had we arrived in the room but housekeeping was at the door wanting to turn down the bed! This was not unique-the next day we returned to the room at 4:00pm only to find it unmade. After complaining, someone arrived to remedy the situation and less than 15 minutes later a knock on the door announced the bed turndown crew once again.The hotel is not very good at cleaning but they're great at turning down!
On the brighter side, the room was quiet, the beds were good and firm, the air conditioner worked and the staff generally was friendly. However, for the same money you can do much better in nicer neighborhoods and get what you actually pay for.
| 2 | null |
Great location! Average hotel.
The location of this hotel could not be better. Located at the epicenter of north Michigan Ave. and all of its shopping opportunities and two to three blocks from Rush St. and its vast selection of dining, drinking and entertainment options this hotel is an excellent point form which to venture out. Children's Hospital, the Prentiss Women's Healthcare facility and the Museum of Contemporary Art are all two to three blocks away. It has easy access to either northbound or southbound Lake Shore Dr. which places you minutes from Chicago's outstanding collection of museums and galleries as well as Soldier's Field and Grant Park.
The facility itself is a bit old, but comfortable. It desperately needs two more elevators to accommodate all of the guests. AC on the 18th floor was a bit difficult to manage. It had, however, a spectacular view of the lake.
The quality and the selection offered at the complimentary breakfast was decent. The serving area is cramped and needs to be expanded.
On a positive note the valet parking provided a very speedy delivery of the vehicle each time it was retrieved.
Although there are much nicer Marriott properties available in the downtown area based on the location and the surrounding amenities I would stay here again.
| 3 | null |
Awesome!!
We got a great deal from otel.com so I thought maybe we'd end up with a room next to an elevator or something. We had a huge corner room with a wrap-around balcony! Everything about the room was awesome! The hotel staff was courteous and helpful. My only complaint was the poor signage in the underground parking garage. We kept getting lost, but it wasn't really a big deal. By the way, overnight parking was an extra $43 per night, but that's pretty standard in Chicago. I would definitely stay here again!
| 5 | null |
What a hole, wish I read the other reviews before booking
The room was filthy, it stunk and we shared it with a mouse. The neighborhood was bad. In all my 7 weeks in the USA I only felt unsafe here. Did I mention our room mate, the mouse...pay more money and stay some where else...
| 1 | null |
Terrible
This place was the worst. Hair all over the bathroom, mold on the walls, rugs were dirty, curtains falling off the walls, stains all over the bedstread. As soon as we walked in the room we call management for them to see these disgusting rooms. They sent up a newly hired 17 year old male staff with keys to different rooms. One floor up and they were slightly better. The staff are rude and not helpful. We travel to NYC once a month and have stayed in several different hotels this was the worst place I have ever stayed and the price unacceptable. We paid over $250 for three rooms each and our stay was wasn't worth $25. Do Not stay here.
| 1 | null |
Business Travel
This was a very nice hotel and super convenient to the Denver Convention Center. I found it to be a pleasant place to stay. The staff are wonderful. Very nice and helpful. Checking in and checking out were both easy and fast. I appreciated the helpful staff when I had questions about where to eat and catching a shuttle back to the airport. I also appreciated that it is close to the downtown shops and restaurants.
| 5 | null |
Europe To New York..Thanks For The Business
Great...Awsome stay, great staff, friendly mix people....although they can work on the Pick Up The Phone Within "3 Rings" kind of service... I found myself calling guest services more than a few time and getting put on hold (Oh she thought) by "Deelia" and hearing her whole conversation about the morons in management before i was transfered..... Atleast I was entertained. Maybe we'll be seeing a reality show coming soon out of "The Millenium". Cheers........
| 2 | null |
Such A Shame
For the price we paid I was not expecting too much from the hotel. To be fair given the age the rooms are acceptable, clean and I cannot fault the service or attitude of any of the staff. It is in a good central location making it an ideal base to tour the city. I used the valet parking @ $28.00 per night which is no different to what I would pay to self park in London.
Unfortunately most of the comments on here about the surrounding area are spot on. All of SF has a homeless problem but there are a lot around the Renoir probably due to the nearby Civic Centre. There are large groups of men/youths hanging around the corners 24 hours a day. Although no-one bothered us I felt unsafe walking around with my wife and daughter during the day and would no way go out at night. We slept very little due to the constant shouting and arguments going on outside and I would not have been surprised to hear gun shots. A complimentary set of ear plugs is not the a solution.
I appreciate this is not the hotels fault but next time we visit SF we will pay the extra to go on the bay near Fishermans Wharf or Pier 39.
| 2 | null |
Not as great as these reviews say
First off the staff were great, and couldnt be faulted.
View of a concrete wall and alleyway was disapointing from 3rd floor room. Australian travellers beware of location, not as close to union square as you may think. Wouldnt dare leave the hotel after dark...
On first arrival, we instantly had a bad feeling. We had to drive through the so called tenderloin to get to the hotel. This neighbourhood is very rough. The best part of the hotel is the lobby Then it goes down from there. Although the hotel is very clean, the bathrooms and room in general are small and outdated. We had a dividing door to the next room therefore could hear kid screaming and smell cigarette smoke coming under the door.
The toilet you have to sit on an angle because of its close proximity to the wall. The shower floods everytime you have a shower being a bath/shower and we found the bath only drained when it wanted too...
We felt very unsafe staying here for 4 nights i would reccomend to stay near pier39/ the wharf. The serrano can only work with what its got being an older building ( and the neighbourhood its in ). Updating rooms is a must.
The connecting resturant was great. sitting at the window in the resturant will give you a good idea at what your in for on the outside. You get hit up for money and smokes when exiting most buildings and c stores by bums and crackheads.
For the money your paying for staying here, there are many better options around san francisco.
| 2 | null |
Great Location-Nice Room
I stayed at the Parc 55 hotel for a trade show and could not have been more pleased. The location was excellent- one block from the start of the cable car line, 3 blocks to Union Square, and a short walk to the Moscone Center. DO NOT be alarmed by other reviews regarding "street people" and " a bad neighborhood." Anywhere you go in the city, you will come across homeless people asking for money. The room itself was quite nice- vary spacious and well appointed. I asked for a refrigerator and was brought one in short order. The bathroom shower was especially nice with consistent hot water and nice pressure. We had a beautiful view of the city from our room. No complaints at all about this hotel and we will stay again!
| 5 | null |
Helix is a great place to stay in D.C.
Great location, excellent staff - personable, friendly, responsive. Hotel is clean, very comfortable, spacious, good work space, modern, great amenities and reasonable. Great location near Logan Circle and Dupont Circle.
| 5 | null |
Best place in Chicago to stay, couples or families
Disclosure: I've never NOT stayed at the Silversmith on a trip to Chicago. However, over the Easter weekend my wife and i decided to take the kids to Chicago for a long weekend...and i made the mistake of making a reservation at a new hostel that opening this year. It was considerably cheaper (meh) but the main attraction was having all five of us in a private room with private bath. Yeah, forced family togetherness was the plan-o!
The other facility had neither a private room nor private bath (despite a security deposit and multiple email confirmations beforehand) and my family was high and dry 300 miles from home. Not wanting to have the trip spoiled i dialed the Silversmith with the hope that they would have two rooms available at remotely moderate rates due to the last minute booking. I've dealt with Shannon at the hotel several times and i was fortunate enough to get ahold of her one hour before the end of her shift. She confirmed there was still a few rooms left and wound up hooking us up with adjoining suites. She's truly a special person. Our trip was saved and my wife was not forced to share a bathroom with me and the three teenagers. WINNER!
I was happy to learn they have fruit infused water down in the lobby, what a nice touch. the kids made sure to walk up from the street level to the lobby to get a glass before hitting the elevator to our room. every time.
The rooms were tremendous and housekeeping was phenomenal too. I've booked several rooms for an adult couples trip in August. I will NEVER book a room anywhere else on my annual trips to chicago.
Thank you, Silversmith. You are the best!!!
| 5 | null |
Never stay near the elevator
Was traveling with my family and got a Suite near the elevator, heard the rumbling of cable movement all night. Shower tubes were crumbling. Room was spacious and service was fine but general maintenance of the hotel is definitely not at the level of Fairmont reputation.
| 2 | null |
Oldie But Goodie
Although the property is a little dated, and we had quirky hot water, I bump it up to five big ones for the following reasons: First, the value. For the price we paid for four nights (under $450.00) and the freebies (shuttle, breakfast, cookies and superior customer service) this is an outstanding value. The hotel employees really have no control over facilities that may be a little dated, but they consistently seem to strive to make the best out of what they have. There are also the little "touches" like the alstromeria flowers throughtout the hotel, the carnation that came one night with our room service, and the fastest and most efficient maid service we ever encountered. For a free breakfast it was good....the catch phrase being "free" and as much as you want both eating in or taking it out. Also, if compared to five star locations (like the caribbean) this is six stars because of employee effort. We sleep on 15 inches of memory foam and water pillows so we do not expect to sleep all that well in a hotel. However, the king size bed mattress here at the doubletree was surprising good. We slept pretty good. We were in the back of the hotel in room 346 so the noise issue was minimum (one of the few times I did not have to use my ear plugs to sleep at a hotel). We also had dinner at the restaurant and it too was well above average....served promptly and hot with a pleasant server. So I would say 4.5 stars rounded up to 5. Sometimes I think that people checking in after their subsidized agony (a commercial airline flight) take that frustration out on the hotel, since there is no use complaining about airline flight....at any rate I would certainly recommend this establishment to any of my associates.
| 5 | null |
worst super 8 i have been to
After travelling for many days without being able to wash our clothes, all I wanted to do was some washing, when we arrived at about 6pm. The girl at the desk told me the laundry was closed and i would have to wait until the next day to do my washing. The info in the room said the laundry opened at 8am so when i went to ask if i could use the laundry i was told that the maids had to be there to unlock it. She told me she would ring the room when the maids arrived. Well since we went off to seaworld at 9am, and I did not want to wait around all day i had to wait until the evening when we got back. We arrived back at 6pm very tired and worn out just wanting to lie down. Well, the maids were in our room cleaning!!!!! at 6pm!!! I walked in at the maid was mopping our bathroom floor with a towel, using her foot!!!!! I then asked her if i could use the laundry, she then, in broken english, told me that the laundry was flooded and I couldnt use it!!!!!! It seemed like they were just making excuses for a laundry that couldnt be used. The pool had been closed by the health department. There was a sign on the gate explaining that the pool wasnt up to standard and had been closed indefinately. The phone in the room didnt work. The only redeeming thing was that the girl in the office let us use her phone for free. Worst super 8 we have ever stayed in.
| 1 | null |
Poor customer service from management staff.
Poor customer service from the management staff to accommodate for any inconvenience caused by the hotel.
I certify that this review is based on my own experience and is my genuine opinion of this hotel, and that I have no personal or business relationship with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review. I understand that TripAdvisor has a zero-tolerance policy on fake reviews
| 2 | null |
Convenient location and internet connection is....
I stayed alone for 2 nights in this hotel. Very close to Michigan Ave. which is the main shopping street of Chicago. You can reach various kinds of restaurants from this hotel and the metro station is also just 3 min. walk.
Room design is traditional. There is nothing special, but just fine and comfortable for the price.
Staffs are very nice and helpful, too.
The best and different thing about this hotel is that they slip the check-out slip into the room early morning of the check-out day. My check out at the lobby took just 1 second this way.
The internet connection was not very good during my stay, actually. Plus, it was not free. As I was in Chicago on business and I recieve over 100 emails everyday, I am not sure if I come back again to this hotel on my next business trip.
If it is for holidays, I think this hotel is valuable.
| 3 | null |
Wonderful...
We have stayed here several times and the latest visit didn't disappoint. It's a great place to stay, very clean and comfortable and the breakfast is fantastic! Service is great too.
| 5 | null |
Great hotel great location
Loved staying here and would recommend. Very helpful staff. Minutes from Madison Square Gardens, and train. Safe area. large room. Would stay here again. Gave us a complimentary upgrade.
| 5 | null |
Great Hotel - But needs new TVs
This is our third review of the hotel. It continues to be a very nice midtown hotel in a great location.
Check-in was very convenient and the front desk clerk worked to get us a little better room. Housekeeping brought more towels very quickly and almost everyone we dealt with was very nice.
One strange thing, the TVs in the hotel are very outdated. It's not a big deal and certainly not a reason to avoid the hotel, but over the past two years the TVs have stopped working and needed to be reset at least two times. Hector from Engineering tried to help us out late one night, but wasn't able to. My wife actually was able to unplug the TV and plug it back in, which resets it. But then the remote didn't work. The interesting thing is that last year when we stayed here, we had the same problem. Certainly, not the end of the world, but inconvenient.
At check out I mentioned to Sokol the inconvenience and asked if we could have a bar bill from the day before removed from our bill ($37) he stated that he had no record of our problems because it wasn't entered into the computers and that he was not willing to comp the charge. I understood, but pointed out that I hadn't made it up and that I knew the name of the gentlemen from engineering (Hector) so I wasn't fabricating a story. His response was to print off my bill and hand it to me.
Once again, not a reason to avoid the hotel, but if you see Sokol, tell him I said "hi".
| 4 | null |
Loved the Handlery...
Great location...
Professional, friendly staff...
Clean, comfortable rooms...
We spent six nights at the Handlery in May 2012 and from the time we stepped out of the shuttle through to departing was a very positive experience for our family. On arrival we were upgraded to a larger room to accomodate our family. Jeffery on the front desk was so friendly and welcoming, as was all the staff that we encountered during our stay. The convienence of having the Daily Grill located was a bonus. Considering the location we heard little noise, however when staying in a city and a location such as the Handlery we expected some noise anyway. The Handlery made our stay in San Francisco a positive one and if in San Fransico again we will stay at the Handlery again.
| 5 | null |
Very Good hotel, perfect location
We stayed for 3 nights on the 18th floor overlooking Union Square and the Financial District. The room was a good size for 4 (2 adults and 2 children) with 2 double beds (king sized beds would have been better). The wifi here is very expensive at $15 per 24 hours and there are hundreds of locations where you can get free wifi within walking distance - if we were a few floors lower then we cold probably have reached some of the free sites! There are a few PC's at the reception area which provide free access but my kids were approached by a homeless woman for money before security stepped in and escorted her offsite. None of us felt particularly safe on the streets of San Francisco as we were constantly stopped by homeless people - at one point someone even taking food from my daughters hand! There is a basic gym here but no pool. The location is great being a short walk to Union Square, not sure if we will be visiting San Francisco again though!
| 4 | null |
A lot of hotels can learn a thing or two from the Magic Castle Hotel
So the name is a bit cheesy but when you consider that it is attached to the Magic Castle Club (only 2 ways to dine and see a 'real' magic show is to be a member or stay at the hotel) and only 5 minutes stroll to downtown Hollywood strip, its already a great choice.
On arrival the front desk staff were busy with other guests but within a few moments, turned to acknowledge our party of 3. "I'll be right with you Sir". Not often done these days.
While we were waiting another staff member came and gave us some refreshments - much appreciated on a very hot and humid day.
After sorting out the other guests, our check-in was fast and efficient and performed by Nick. He's super friendly and is a wealth of information. Gabrielle (Gabby) was also excellent. Our bags were brought up to the room (room 215, top floor and NOTE: no lifts so this hotel is not suitable for people who has difficulties with a lot of stairs).
The open plan room is spacious with a large lounge area (sofa converts to bed), dining area and reasonable size kitchen. Separate bathroom+toilet and master bedroom. Did find a few small red ants in the master bedroom and bathroom but this is the only minor fault that is easily rectified. The rooms are by no means new as they were old apartments that have been converted to a hotel but they are comfortable and clean.
Apart from water (chargeable item), the front desk provides all your snacks and non-alcoholic drinks for *FREE*. No minibar charges EVER. Coke, lemonade, chips etc are always available 24hours for *FREE*.
Bonus: there's a laundry room here - it's 1.50 the to use washing machine and the same for the dryer. Washing liquid is free from the front desk. A godsend when you are on an extended vacation.
All the staff appeared to be genuinely cheerful and happy to help at all times and nothing is ever too much trouble.
On checkout we were going to walk about 700metres to a bus transfer station (have to cross a few major roads) but we had really heavy luggage (one bag was 30+kg). They gladly helped us out by loading our bags and us into their little run-about car which generally does not leave the property as its used to transfer guests up and down the very steep hill to the nearby restaurant.
I was certainly very impressed by all the staff at this hotel. it's the little things that makes your stay better than OK. I can highly recommend this hotel to all travellers.
| 5 | null |
Helpful staff, good facilities and location
Stayed here two nights. Arrived first night very late. Hotel shuttle does not run late so had to catch a taxi ($13 from airport). Check in was quickbut found there is no room service, and no mini bar either. There are some basic packaged foods in the lobby vending machine. Room itself was very decent, not luxury but comfortable and clean. Breakfast was basic but well made. However, it seems the concept of tea isn't well understood as the hot water machine spewed lukewarm water into very odd shaped heavy mugs. Pointless. Juice machine spewed out very diluted apple juice and when pointed to staff, she proceeded to replace the empty concentrate bottle with a sheepish look. Staff was very helpful at reception.
| 3 | null |
New York
I think everyone working at the hotel is Russian, and they didn't seem happy about being there so you won't find many cheerful smiles and sunny dispositions although they did warm up after a couple of days. My room seemed larger because a very small double bed allowed plenty of walking space either side of the mattress. I was there on my own so it was big enough for a single but I don't think an average-sized couple would be too comfortable. If you're into high threadcount bed linens, you won't like the St.James sheets: they're some sort of fleecy manmade fiber that clings and are clean but well worn. The bathroom was fine and the plumbing worked, the couple next door could be heard through the walls, the elevators are very slow so you have to keep in mind that the great thing about this hotel is the price for the location: I've stayed at several of the other 42nd/43rd/44th/45th street hotels on the west side and the St.James is one of the best if you just want somewhere to sleep. There's a good-sized lobby to meet people, but it's not a business hotel, which becomes obvious if you ask about the internet - it's free but is not password-protected and even the receptionist will admit that it's totally insecure. When I got to my room and opened the wifi connection, software protection warnings started going off like crazy. So you just go to Starbucks 50 yards away if you want to keep your computer to yourself. Hotel staff were working on a lounge at the back of the lobby while I was staying and it seemed like there were computers being installed, so maybe it will improve, but right now the St. James wifi is hacker heaven. All in all, if you keep your expectations under control and remember that this is a cheap hotel in a great location, you won't be disappointed and you might even be impressed.
| 3 | null |
Grubby and over-priced
Arriving into the middle of the Chinatown bustle, our taxi from the airport had trouble finding the hotel, indeed, it is a doorway into a corridor, from which you have to take a lift upstairs to check in.
We found this odd, however, we were given a room on the 7th floor. It smelled strongly of industrial bleach, yet none of the surfaces were clean; there was an empty water bottle and sandwich box under the incredibly small bed; the room had one light by the door, yet, as it did not have a window- most of the room was in semi darkness. And there was an ominous stain across most of the carpet by the bathroom. When we asked for a different room with a window, we were told that we "wouldn't want one, as most people complain about the noise- you're better off where you are".
To conclude, if this was a cheap hostel or backpackers i would have been happy. However, it wasn't, and for the money we paid, and the distance it is from anywhere, I would rather have stayed elsewhere. We certainly wouldn't recommend, nor return.
| 2 | null |
Not up to usual Hyatt standards
Rooms are noisy. Bathrooms are so small that they are almost non-functional. You definitely can't have two people in at the same time. The door barely clears the toilet. I will not return.
| 2 | null |
Bee Careful!
The ony positive about this hotel were the "bee" bath products. Grab your walking shoes if you would like to go downtown for dinner or to visit Monument Circle. Checking in with "Chad in Charge" was quite the experience with his condescending and less-than-helpful attitude. (He even disciplined the other front desk clerk in front of us.) The valets should be reclassified. They knew nothing about hotel hospitality and needed training regarding the need to greet every customer with genuine enthusiasm. Our Priceline room (503) was located across from the vending/ice area and near the elevator. The seemingly constant melodies of ice dropping, elevators dining, and loud voices made sleep an impossibility. When the front desk was contacted about the problem, we were advised there was no other availability even though only one third of the parking lot was filled with cars. The bathroom had not been thoroughly cleaned in a while, and the furnishings were outdated. The hallways and elevators desperately need vacuuming. An empty can of Red Bull went up and down with us on the elevator from the time we checked in until we checked out. Take my advice - Be careful not to stay her. Stay at the Mariott on the canal for a better location and view.
| 1 | null |
good location, good value
located right downtown Dallas it's the perfect stay if you want or have to spend a night in the city. Plenty of restaurants a few blocks away, attractions all in walking distance.
Good value, with a buffet breakfast included, quite rooms and friendly staff. And more than decent prices compared to other hotels downtown Dallas.
Would definitely stay there again.
| 5 | null |
Old, Crusty and Creepy
The title pretty much sums up the stay. Mold throughout the bathroom, dirty floors which I wouldn't recommend walking barefoot on, and cramped quarters. Fantastic ambiance with beer bottles being thrown against the walls in the alley below as well as people yelling and fighting all night NOT!. I have stayed at MANY Seattle hotels, this one should definitely be included on the "Worst of Seattle" list. EXTREMELY over-rated and over-priced, NEVER again.
| 1 | null |
Awesome location poor room service
Well I was here during sandy hurricane, beautiful soho view from my room, nice and cozy. But everyday I need to leave a note to room attendant what needs to be replenish. Have coffee maker but they won't provide any stirrer, have towels but they won't replenish toiletries . I stayed there 1 week kind of frustrating, You need to pay wifi $10 for 24 hours. That was not my expectation of Sheraton groups.
| 3 | null |
Great bed, watch out for extra's
I stayed for one night due to a business meeting held not so far away.
The room was big, and a really great bed, very comfy. The bathroom was small but the shower worked ok and you don't spend much time in there.
The main issue I had was everything 'extra' costs the earth. I didn't have a car but if I had it would have cost $51 for 24Hrs to park it. The Internet was $15 and as it turned out this is EACH DEVICE!!! It was also very slow. A granola bar in the coffee shop in receiption was $5. When I went from brekfast it was $25 for the buffet and no a la carte option. I ended up in the coffee shop and a cheese & egg toastie, coffee and muffin was $12.
I complained at checkout about the poor conection and just looked at the guy in the eye and asked if he was serious when he tried to charge me $32 for a couple of hours internet as I connected my laptop and my Ipad. They wrote the internet off :)
| 3 | null |
Nickel and Dime you again and again
With this "prestigious" hotel when you pay for a room you literally ONLY GET A ROOM. ALL OTHER AMENITIES MUST BE PAID FOR, well I guess surprisingly the toilet paper in your room you do not have to pay extra for, but everything else you do. You have to pay just to use their really poor gym, you have to pay to park, the internet costs $17!!!
The staff was unfriendly and flat rude when called for basic hotel items, like why the in room 'concierge' computer did not work, where the gym was, etc.. Staff tried to use me to get other staff in trouble which I absolutely HATE. At the end of my stay there were a ton of surprise charges from a mini bar I never used, that I had to argue with the clerk about. He was extremely rude.
I was here for a conference and then for pleasure. During the conference, the food served by the hotel was poor quality and cheap. Navigating the hotel is frustrating because parts of the building is not connected so you have to go all over just to get to where you want to go.
As far as room service, there is NOTHING reasonably priced on the menu AT ALL! And the food I got was NOT WORTH WHAT I HAD TO PAY FOR IT, and the dessert I ordered was burnt.
We also went to the Michael Jordan steakhouse in the hotel, but were disappointed. The menu was very basic with a limited selection, and nothing special about the very expensive food.
The only good thing about this hotel is the location, it is easy to get to a lot of shopping on mag mile, but it is still definitely not worth the stay.
| 2 | null |
Excellent location and comfortable room, slow reception
I stayed at the Hard Rock hotel for the San Diego Half Marathon. I booked a studio with king bed on high floors. The room had a nice view and overall the design was fun. The bathroom was small but well equipped. Great location and good value, and Nobu was one of my favorites. It is not as big as other nearby hotels which gives Hard Rock a more personal feel. My experience would have been better if I didn't have to wait in line for a long time both check-in and check-out. The reception was definitely understaffed and they were not particularly friendly. If I return to SD I will keep this hotel as an option but definitely check out others.
| 3 | null |
Simply terrible
Le Parker Meridien hotel has a great location that' about it ,
The service is very slow ,the food is decent,
I have stayed at the parker few times and i was amazing with the combination of the luxury and simplicity , Something has changed: Employees are miserable.( I think the hotel is under a new management ). it feels like i checked into a hospital not a hotel, Hotel = Hospitality
PS: The double beds are very small
| 1 | null |
Amazing Hotel!!!!
This hotel was absolutely gorgeous. All the staff were so friendly and helpful, and the courtyard area looked just like one in a resort, it was absolutely stunning! Everything was so clean and well taken care of. We had a problem with our room (didn't like the view facing out into the parking lot) and the front desk was so quick with getting us a room that walks right out to the courtyard at no extra cost! The only downside would be the fact that there's no free wi-fi in your room, however there is in the lobby next to Starbucks. We will definitely be staying here during our next visit.
| 5 | null |
5* Service from a 4* Hotel
I travelled to Indianapolis from England and was hoping for a relaxing holiday. What I experienced from my stay at the Omni Severin was more than I expected. I stayed for 7 days then travelled out of town and returned for a further 2 days before returning to England.
The hotel is ideally situated with a sky walk to the ever popular Circle Centre Mall. Many restaurants are located close by as are places such as Lucas Oil Stadium, Eiteljorg Museum,Indiana State Museum, Soldiers and Sailors Monument as well as other downtown locations.
My first stay at the Omni was in a Queen Suite which I found to be immaculately clean, this remained so throughout my stay. I did use in room dining several times for breakfast as well as dinner and I found it to not only be reasonably priced, but delivered on time and well presented.
The staff at the front desk were very helpful and gave such an excellent service, advising myself when I was seeking information about the area etc.,
I found that when I had travelled out of town and stayed elsewhere, I was longing for my return to the Omni Severin. I did return several days later to stay a further two nights in a King Suite.
Once again, I was not disappointed.
I have travelled to several countries and stayed in many hotels ranging from 3* to 5* and I cannot express how much of a first class service I received from all members of staff at the Omni Severin that I came into contact with. What is also admirable to see is the fact that the staff actually do enjoy their job as this is obvious in the service they provide with a smile.
Omni will definitely be my first choice of hotel on my travels and I look forward to returning to Omni Severin with my family in the future.
Thankyou for such a memorable holiday!
| 5 | null |
I checked out at 1 am
There was a very loud party next door to my room. I gave it until 12:00 to calm down before I called the front desk. After my third call I was informed that the police were on their way to break up the party. The police never came, I checked out and had to find another hotel at 1:00 in the morning in an unfamiliar area. I will never stay at this hotel again.
| 1 | null |
Beware - Bed Bugs!!
I stayed at the hotel in early June and my family was attacked by Bed Bugs. HORRIBLE.
The hotel location is wonderful, but the rooms are dated and worn.
| 1 | null |
you don't get what you pay for...
First off, I love Starwood. I hate their NYC hotels. Let's start with check-in...does it really take 15 minutes to check someone in? I'm not talking about waiting time in line. I'm talking about the time it takes to swipe a card and make a photocopy. Ok fine, no biggie. I can let it slide. BUT, when you go to your room and discover that the toilet isn't clean, that's where I draw the line. This is really a category 6? Come on Starwood, you can do better than that. I called the front desk to let them know and they volunteered to clean it right away but I said hold off (this was late at night) and do it the following day. The following day, when someone was supposed to be sent right up to call, that took 35-40 minutes. If you sent a guest to a room with a dirty bathroom, there should be someone waiting outside my door jumping to clean it. What really makes me angry though is that I told the front desk that I wanted the manager alerted of this. I'm not a picky traveler and I don't ask for much. Efficiency at check-in/check-out and a clean room should not be too much to ask for. If you don't provide that, the hotel should be compensating me for a lot (at least a hotel of this supposed caliber). But, no manager called to apologize let alone compensate me for anything.
The W gyms in general suck and the layout is very inconvenient because it's 2 elevators to get to your room. Totally impractical. Also, I got upgrade to a King room with a view that's about 5 feet from the elevator. You can hear the elevator beeps, which I really don't enjoy. I think the Westin hotels are much better. But the dirty bathroom was the beginning of the end for this W Downtown. Starwood needs to re-think this hotel or the manager needs to wake up.
| 1 | null |
Great stay
Stayed for 2 nights at the JW Marriott in November 2012. The hotel is in walking distance from the main tourist attractions.
Likes: great bed, spacious room, free wifi in the lobby, great bathroom
Dislikes: wifi not free of charge in the rooms, the price for internet in the meetings room is much higher then for the rooms, pricy breakfast
| 5 | null |
Amazing
We stay at the Roosevelt every time we come to LA. This year, there was a mistake in our reservation. We were not in the type of room we booked. I was told to bring it up to the manager early the next morning.
Without any hesitation we were moved to the proper room. No hassle at all.
Mistakes happen all the time. What matters is how you handle them. The staff at the Roosevelt clearly knows how to handle problems.
Well done!
| 5 | null |
Lovely Weekend in NYC
If you are looking for a low key, elegant, old school NYC hotel this is it. There's no flash here which considering what has happened to the Plaza is a good thing. Yes, the rooms are on the small side, it's NYC but the service is top notch. The Cafe Carlyle is wonderful (not the food, which is dreadful) but the entertainment. I like being on the Upper East Side it gives you the feel of how a very exclusive few live in the greatest city in the world.
| 5 | null |
We'll be back!
We recently spent one night here as we were in town attending a wedding. Our stay was less than 24 hours. The weekend we were there was the 200th anniversary of the Girl Scouts and over 200,000 were in town for this event. It was also over 90 degrees both days we were there. The hotel location is perfect for touring DC sites. There are restaurants, stores and churches in walking distance, The hotel is about to be redecorated, but it is nice and clean. But by far, the best reason for staying here is the outstanding staff. Despite being very busy, they always made an effort to connect with us when we were in the lobby or the restaurant for breakfast. A staff member stopped us as we left for the wedding to ask if they could take our picture for us. They were attentive, courteous and friendly at all times. Breakfast was delicious! A large cooler of ice cold water near the door saved us as we stepped out into the hot humid weather!
| 4 | null |
Find someplace else
I hate to write a bad review and, of course, hate to stay at one that deserves it. I landed here due to recent forest fires that had the town booked everywhere. Even this place was booked full, amazing! This is trully a rat hole. You would only stay here if you have to. I did, but never again. The room was actually comfortable but just as an example; you could neither fill the bathtub or switch to shower. It did have running water but thats about all. They took advantage of the situation and charged extremely high price. This place needs a total rebuild.
| 1 | null |
Poor Value
Everything about this hotel is either poor or shabby. Major refurbishment work is being carried out, even at weekends, starting at 7am and going on till late. Rooms, if not refurbished are dingy and poorly maintained, if refurbished are noisy due to work being carried out in adjacent floors and/or rooms. We were provided with an upgrade after complaining about being kept hanging around for 2 hours to check in but we would have preferred a decent hotel. The staff seem resigned to their fate of dealing with complaining customers. Surely they should have, could have closed, refurbished and relaunched the hotel. Hyatt I won't be back in this hotel or any other for that matter. You do not understand good service!!
| 2 | null |
Carlson Country Inn & Suites, Columbus, OH
All in all, an ok experience.
Shuttle pick up at the airport was quick and friendly. Check in clerk was efficient and pleasant. I raised a couple of complaints about the smell (previously smoked in) and the entry light taking about 90 minutes to come on. Other than that, the room was clean and comfortable. Very quiet considering how close the property is to the airport.
Hotel wifi was good to have and worked without incident.
Breakfast had a good variety and quality compared with other in this chain.
All in all, a great value for a short stay.
| 3 | null |
Good, comfortable stay
Well located, not too far from the lake or the magnificent mile...good, comfortable rooms and met my expectations in most respects. Wifi was expensive, and very poor speeds
Didn't eat at the hotel restaurants so can't comment on the food.
| 4 | null |
nightmare staff!
We were looking forward to our stay at Dream Downtown. The hotel looked amazing and there were some lovely inside areas. The decor was great and we loved the idea of a rooftop pool. The modern features of our room ensured there was little storage and we ended up having to pretty much live out of our suitcase. The rooms were tiny, which didn't really bother us and the view of the Empire State from the room was great. The lights had no need to be so fiddly to turn on and off.
The thing that really ruined it was the attitude of the staff. The housekeeping staff were lovely, but all other staff acted as if we were stuck to the bottom of their shoes. Trying to get someone to just do their job was a task and a half. The concierge was obviously just there because she had a pretty face. Trying to get a drink in the bar was very tricky and again when we were eventually served the waitresses were rude. It made us feel that we weren't good enough. I have never stayed in a hotel like this before.
I wont go into much detail about us trying to get into the pool area or the nightclub... (We obviously didn't fit the criteria to get in)!
| 2 | null |
A well kept secret in downtown.
We stayed at this hotel on October 1st, 2012. What a gorgeous place to stay. I had requested a room facing the canal, which even though it was raining was a great view. Katie on the front desk when we checked in was super, super kind & helpful. The hotel was in a quiet area of downtown, and I'd dare say a safe area as we walked, (our own choosing), to a restaurant down by the Capitol building. It was a very clean hotel and the bed was quite comfortable as well. Now that we know this hotel is here, we'll take the extra time to get off the interstate and go downtown for sure.
| 5 | null |
Ghetto
Booked non-smoking king room, given smoking double bed. Service desk would not change out. My allergies can't handle cigarette smoke. Suffered nose bleeds and coughing all night and the next day. Police/rescue incident 4am. Guest reported someone was shot! Lot's of unacceptable activities going on in this place. Felt very unsafe. The room itself as far as appearance was nice and decently clean but the odor was horrible!!! Could hear everything going on in all the rooms around us! Guess you get what you pay for!
| 1 | null |
Dirty, dingy, and poorly maintained
I don't understand how this hotel rates so highly. I travel 150-200 nights per year, and this is one of the worst "tier 1" properties I've used in the US. Several of my towels were stained when I arrived. The ventilation ducts were covered with dust and grime. The carpet had chewing gum patches. The SPG lounge advertised a cocktail happy hour, but served only soft drinks. Breakfast in the lounge was dismal (but I will say the espresso machine made good coffee). No towels in the fitness area. In fact, the fitness area appeared not to have been cleaned or maintained for some time. The concierge and bell hop could not loan me an umbrella to walk to work in the storm. For an SPG property and at these rates...very disappointing.
| 1 | null |
It rains in the room.
Our stay was horrible because it didn't have the safe key, a guy entered our room with his own key and it rained in the room in the midle of the night and we had to change to another room at 4 a.m.
| 1 | null |
Please do not choose to stay here.
Unlike some people, I am not one to complain very often. I travel on business over 60 days per year on average in a mix of Hilton and Marriott. I have NEVER stayed at a worse hotel. Yes they are converting to a Double Tree. I can understand the transition period. The initial room they gave me had mold and mildew all over the bathroom, there was dust everywhere in the room. Plugs and outlets were slightly exposed and I saw a toenail on the carpet. The shower curtain had excessive mold on it as well. The air conditioning did not work correctly and the room smelled musty. The queen bed (not in use) next to my bed had a large hole in the sheet.I changed rooms (second room) door wouldn't close or lock, so I switched again to find a perfect upgraded room but never received an apology.
If that wasn't enough my co-workers and I stayed in this hotel on business. When he was late, I called him only to find he was stuck in the elevator for 55 minutes. When I checked out, I had to dispute a $200 charge to my hotel bill at the bar.
No matter the price, this place is a mess. This is an at your own risk place where if it was less than $75, I still wouldn't stay. Best of luck....moving on.
| 1 | null |
Stay Away...alooof customer service and dirty rooms
In short. Stay away business travelers. I encountered bugs, dirty linens and a bathroom that smelled and was filthy. The shower head could not even muster to stay vertical and taking a shower was difficult to say the least. In the end, SETH, the mighty operations manager at the Hotel coud not find any issues and instructed the Hotels.com customer service operator and I was manufacturing the complaint. In the end, SETH made it known that he did not care whether I was satisfied and that he would not tolerate my complaints. This was the first and last stay ever at the Moorpark ota Joie de Vivre Hotel.
| 1 | null |
Not coming back
We chose this location because we had stayed here in the past with family and it is close to other family that live there locally. It seems to be going downhill.
Good location, close to the mall and other necessities, and yes - affordable. BUT
-Rooms are small
-noisy
-maids knock on your doors between 8:30-9:30 to do your rooms
-"free"breakfast is low budget and of poor quality
-daily parking fee of $8
-"free" wifi is bottom of the barrel - very slow
-the wear and tear is truly showing on this place and aside from the "new" flat screen LG tvs..that's the most modern touch to the place.
We were there on business/leisure. We reserved a king suite. Upon checking in we were given keys to a room..went to the room to get in and it was answered by people already occupying the room!
The gal up front had written down the wrong room #. Then we found out it was the room next door (right next to the 1st floor exit doors and pool? No thanks.) Another associate resolved the matter for us and put us in a different room. Better location, but the carpet had a huge kool-aid looking red stain on the green carpet right as you walked in the door.
Had reserved the room on our business card no problem. at 11pm (yes 11 PM) we get a call from the gentleman working the front desk - demanding other form of payment because our card was declined. Not knowing what the problem was, I assured we would be down to solve the matter. He insisted I give him new card information over the phone? (excuse me?) He was very rude and accusatory over the phone and we totally felt disrespected.
My husband went down and gave him another card to use while we sorted out what the deal was on the business account the very next day...and carry on!
This was definitely our last stay at this place. It was just not a pleasant stay.
| 2 | null |
Definately worth the price
Great location - easy walk to 6th street. Room was as expected, some obvious wear and tear but overall good condition. Nice TV, comfortable bed, decent size room w/micro & fridge. Breakfast also as expected - simple but adequate. Only complaints were the Internet was very slow at times and the water was not quite hot enough. Staff was very nice. Great value for the price!
| 4 | null |
Old hotel
I stayed there for 2 nights for a conference at the end of Feb. My overall feeling is that the hotel is out dated and looks old. it has 2 sections (plaza and tower) and it is big. Somehow, it is very confusing to get around, and I spent much time trying to find where I was trying to go. The room I had is bigger in comparison to similar hotels. However, bathroom is smaller and very average. The bed is good with soft pillows. Heating, safe had to be fixed to be functional. And it does really heat up the room (I had to leave it on to 81 degree the entire time I stayed and the room was not heating up at all). Toilet stopped flushing the day I was checking out.The main lobby is big and has desks and convenient hook ups for your laptop. Business center conveniently located in the lobby too.
I think if this hotel remodel/upgrades, have a easy layout, with its large space, it has the potential of being a great hotel. But for right now, it is not worth what it is charging, and it is too old looking and feel.
| 3 | null |
No hot water for shower, no water pressure in sink
It is a large room as others commented, but it is not worth the $221 (after taxes) for this. The bed was soft and offered little support compared to beds at lower priced hotels. My shower had no hot water, and the water barely came out of the bathroom sink due to the low water pressure. The location is good in the historic district, but the price is way too high for the amenities it provides.
| 2 | null |
Good value and great housekeeping service
We stayed there for two nights before our New England cruise in late Sep. The hotel is located on a street next to the Port Authority bus terminal; though the street itself is not very scenic, we never felt unsafe even walking by the seedy DVD shop and the probation center on the way to Time Square (which is about 2 to 3 blocks away). There is a rooftop bar at the hotel, so you might see a line of people at night waiting outside to get through security (the bar has its own line/entrance and a separate elevator during its hours).
The lobby is trendy or tacky depending on your taste. Breakfast was standard fair and can get very crowded (probably because of the 9am ending time). Staff was friendly and helpful. Our room was not huge, but fairly spacious for Time Square area (our previous Time Square hotel room had sufficient floor space for our our luggage and not much else). Free wifi was definitely a plus.
I do have to mention the excellent service I received for items I left. I left a jacket and a belt in the closet and didn't realize it until the cruise ship was about to leave Brooklyn. I called the hotel housekeeping, and they knew the items I mentioned immediately. I asked them to keep the items and I would swing by when I returned to NYC from my cruise to pick them up. A week later, as I returned to NYC, I called and again the housekeeping staff remembered my stuff. I asked them to bring it to the front desk as I was just swing by the hotel via a cab. I arrived, jumped out of the cab, went to the front desk, and they handed me my stuff as soon as I inquired, and I jumped back into my cab in less than a minute.
This is a solid hotel that offers good value with close access to Time Square. I would stay there again if I was to stay in Manhattan and wanted to be near Time Square.
| 4 | null |
Worst Hotel in L.A
This is by far the worst so called designer hotel in L.A - worst location of all, you would just never stay downtown, you're only here because your work has put you up here. You can hear the traffic, I even heard the person above me going to toilet. Cheap looking interior in the room, like Ikea. The service is terrible, the parking a ripoff and the internet is the slowest I've been on. Absolute ABOMINATION is how I would describe it.
| 1 | null |
Not sure why this hotel has such a high rating ??
My stay nothing capable of 5 stars. During Check-in the computer system shut down. Staff just stood there and talked while the checkin line grew to over 100 guests. My Criticism is that staff should have informed those of us waiting in line what the issue was. Nothing fancy, just honest and accurate information, rather then seeing from afar staff talking and joking around while customers wait, and wait, and wait.... 45 minutes to check it!! Ouch.
My first assigned is was YUCK! Small, VERY SMALL,, dingy, no furniture, other then a VERY SMALL BED and night stand. The Television was bolted to the wall, almost behind the door as that is how small the room was, it did not move or angle. The window was blocked with the fire escape stairs. I walked in, had such a awful feeling that I immediately left and when to the check in desk, another long wait. I was given another room on another floor. I was promised a queen bed. The next room was a little bit bigger, but not much. The this room did have a tv stand/credenza and the view was unobstructed (Thank You!) However, the BED WAS SMALL.
All in all, there really is nothing special about this hotel. It is old, and tired. (Management, please check the rust patch growing on the bathroom shower towel holder in room 20-170.. YUCK!) The bed was small, full size?? but comfortable. The bathroom was small, the door almost hits the toilet and is awkward to close if you are a larger person as there is no room to maneuver, The door must be either opened or closed in order for me to fit. No Coffee in rooms... (The line at Starbucks downstairs was over 50 people at 9a.m.).
The keypad on the in-room safe did not work, dead battery? (Management, again, please check the room to make sure all is in working order).
Walls are paper thin, as I could hear discussions and activities of the rooms on both sides.
But all in all, the location is great, Easy access to "L", Subway & restaurants and entertainment.
Looking back, The most positive interaction I had with any hotel staff was at the BELL DESK! Thanks Guys! These men were quick witted, friendly and "Johnny on the spot" for my luggage needs! We had a good conversation and quite a few laughs!
The most negative was the gal directing the check-in line, Worthless as she did not interact with guests and only talked to staff. See my beginning comment.
| 2 | null |
Last stop for the Honeymoon
This hotel was lovely. The rooms were large, big bed, very clean, nice bathroom. Staff friendly and helpful, only have coffee making in the room but serve Tea in the reception area....bit odd? Area was very nice, we had a lovely meal at New Shanghai resturant which was only a short walk from us, it was one of the best chinese meals i have ever had!! Very authentic, hardly any tourists in there and really good value for money!! Also ate at Illegal Seafoods, it was nice. My Husband had lobster just for the novelty but said it was delicious, i had the fried platter, i though it meant pan fried in fact it was all deep fried, it was lovely but far too much batter for me so beware!!! There are loads of nice places to eat round this area. We didnt get the bus once, we walked the whole of the freedom trail in a day from the hotel easily, its well laid out and easy to navigate so i would suggest if you are able to try walking it first before paying out for a bus tour!! The only thing i would say is that Boston Common has quite a few vagrants, im not snobby or anything and i always if i have change give them some etc, but one night walking back to the hotel i didnt have any and the guy started shouting abuse at us and walking after us, only for a little while but still worried me a little as there is not really a police presence around here (not like NY or DC) this is just my opinion. Anyway, the hotel was lovely and couldnt really fault it!! The only thing i would say is that we had a room right next to the gym, luckily people dont exercise at ridiculous times but on one occasion we were woken by someone on a treadmill - the walls are a little thin!!
| 5 | null |
Renovation in progress
The entire lobby and breakfast area is being remodeled. Carpet has been pulled up, walls & furnishings updated, and the breakfast area is in a temporary room with food set up on folding tables. No hot food other than microwaved sausage, egg, & cheese biscuits. Staff was friendly. Avoid the end rooms, as ours was 435 and had a VERY small 'closet' and very small desk. Bath counter was small also. The beds were great, and the room was very clean, though. Our maid left cute and ingenious towel art on our bed each morning (see photo), which earned a tip.
If we could have had a normal room with a normal closet, and they were done with the remodeling, it would probably be a great place.
| 3 | null |
Can't beat the location!
I guess it depends on what you're looking for. If you don't need a fridge, microwave, clock radio, or a pool, ...I'd highly recommend this place! Historic building, very cozy. Excellent staff! Excellent location! ...One block from the corner of Ohio and Michigan (The Magnificent Mile). Either walkable or quick cab ride to almost everything you can imagine. I'd stay again!
| 4 | null |
Good location... if you like construction
Great location in the Southern part of Manhattan. The rooms were nice and clean. The bed was comfortable. The heating/cooling system and I did battle as the room was too cold and then 15 minutes later it was too warm.
I had left an item in my room after checkout and realizing that I did not have it, I returned to the hotel. The maid had already placed it on her cart and gave it to me as soon as I asked her if she had seen it.
I was delighted when I saw I had a corner room... that was until I heard the construction. The hotel is located next to the area under construction for the World Trade Center. As a result, the sound of heavy machinery (either a rivet machine [do they still exist] or some type of jackhammer was present from about 0700 to 1900 every day). Also, due to the 9/11 Memorial, you have tons of tour groups clogging the sidewalks/roads and people do not have a clear destination and just meander around aimlessly.
I do not have anything specific against the hotel. If you like Marriott hotels, this is a decent place.
| 3 | null |
Palmer House disappoints
The location is very good, the lobby is beautiful...but the rooms and the service are below standard.
I am a Hilton Honors guest and they gave me a terrible room, unrenovated, dark and dank. I called to complain and after waiting 30 minutes they gave me a barely acceptable room.
| 2 | null |
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