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Excellent location/offers
If you have AAA, you have to stay here during your visit to DC. You get the breakfast buffet for free (including gratuity), which for my husband and I was over $50. The lobby is beautiful. Super easy access to the Metro, if you can figure out how to actually get around.
The only ding I can give this hotel is the pool. Its small, indoor, and well, not very nice at all. Even the gym is pretty decent. Everything else is great, the staff is just super nice, from the valet (which i recommend highly) to the check in station. The valet might seem pricey at around $40/day, but you can get the car out as many times as you like, which is key when traveling w/ children. Easy walking distance to the museums and monuments. We arrived about 1.5 hrs before check in and they had a room ready in less than 20 mins for us.
| 4 | null |
Dated and over crowded
The hotel reception is on the 6th floor and from the moment we arrived you are constantly waiting with crowds for lifts. The property has only 2 lifts and the wait time is like 5 mins and when your on the 12th floor not easy to walk!
The room and overall accommodation is tired and in need of urgent renovation. The two double beds in the room were tiny and having been over used, both beds had the rolling in to the middle thing going on all night!! They provided no pillow menu and we had to buy our own toilet paper as the quality provided was no better than the type used in schools in the U.K.
The concierge team were polite, but very unhelpful when we wanted to book a return taxi for a visit to a coldplay concert when we stayed in Chicago.
The free breakfast and dinner times and menus were both tasteless and chaotic with lines going back for a 15 minute wait on the twice we tried to eat in the place.
Overall the town of Chicago was fantastic and we had a great time in the city and went to some fantastic attractions and restaurants, but we will never be returning to the Home wood suites until the rooms and menus are drastically improved!!
| 3 | null |
Good old-fashioned style
Good price for the location. Easy access to Financial district and Union Square.
Clean with a bit of old world style - but don't expect too much. Staff is friendly & helpful.
| 3 | null |
strong smell of smoke in non-smoking room, road noise
Quite disappointed by smell of smoke in room. There was much road noise with room facing I-10. Noise was drowned out by ac, but there was no fan only setting or switch to keep it on constantly, so it was either too cold or too noisy. The birds in the trees outside my room made it difficult to sleep past 6am. Very much a motel.
On the positive side, the hotel was much less expensive that others in the area and it was close to I-10 and 8.
| 2 | null |
lovely place
the place is very cleanly maintained, located on the PCH and nice to stay. We stayed there for over a week and the manager and staff were very helpful. It is slightly noisy if the windows are open but once shut, it is very comfortable.
| 5 | null |
OK but not great
This is a boutique hotel in mid-town Manhattan. Its location is great. However, my expectations were not met based on its 4-star rating and its expensive rates. The room (I got the deluxe, which is larger than the standard room) was very small and very poorly equipped. There was no dresser. The closet was very small, without shelves, and its bottom half was occupied by a small refrigeration. The lighting in the room was very dim. The mattress was OK, but did not have the "pillow-top mattress," nor the "luxurious linen," as listed on their web site. The bathroom was very small, without any counter space and had a miniature sink. The doors to the closet and to the bathroom were cheap. The desk was the size of a small vanity table. The hallway had a cheap, poorly maintained carpet, reminiscent of a college dormitory. The lobby area was a standard residential-type vestibule.
I did like few things about this place: the iPhone docking station, the easily accessible power supply outlet by the desk, the free wi-fi, the towels, the library/meeting room, and the free coffee and espresso in the library.
| 3 | null |
Located at the intersection of chaos and
Many of my reviews are based upon my experience organizing a conference at the hotels I review. My average stay at a hotel is five to seven nights and many times it can include multiple stays in a short period of time. For those of you, who think planners get upgraded to the presidential suites, think again. Hotels are the new airlines…they base every part of their operation on yield management – getting the most money from you during your stay.
From a professional position the hotel is a nightmare to work with. The hotel is massive. Its purpose is to house large conventions and banquets. Unless you are hosting a meeting for thousands, avoid this hotel at all costs. They have no real interest in your 30 person meeting - and it shows. If you have a meeting for 30-40 even 100 people go down Connecticut Ave to the DuPont Hotel or the Ritz Carlton.
Location is one of the best attributes of this hotel. The hotel is located 4 short blocks from the DuPont Circle Metro Station. You can get from Union Station to the hotel quickly and easily. Also outside of the hotels front doors are a plethora of great restaurants and bars offering everything from sushi to Greek and my favorite restaurant The Darlington House. In addition there is a great WSC gym just 50 feet down the street.
The hotel is massive. Its purpose is to house large conventions and banquets. Unless you are getting an unbelievable rate there are other choices I would consider before I would book here. Check-in / out can be arduous if there is a huge convention in house. Early check-ins are nonexistent. Generally the rooms are small. They were recently renovated and have all of the creature comforts you would expect at a downtown Hilton. The bathrooms are miniature, nice but very small. There is no Wi-Fi in the guest rooms; you have to use a hard wire. There is free wi-fi in the lobby as it is packed most of the time with guests checking emails. As DC has height limits on building there are no great views from any floor. Pity the person (me) who had a room at the end of the 8th floor corridor. It is an amazing very long hike from your room to the elevators.
| 2 | null |
Terrible Hotel
I do not recommend the Park 79 Hotel in NYC. The neighborhood was awesome which makes this hotel a shameful place to stay. The bed was so hard I believe it was just a box spring with sheets on it. The tv did not get local channels, and there were only a few basic cable channels that came in. The entire place is in serious need of a renovation, new doors (they had scratches all over them and a fresh coat of paint would be need to cover the scuff marks on the walls). Customer service is not their specialty either. Buyer beware.
| 1 | null |
Indigo = NO Go
This is the worst experience in Chicago I have had. We were told the only room was smoking because we booked through Priceline. I had to ask 5 times what else they could do for us. NOTHING was offered UNTIL I asked for food vouchers. This hotel doesn't even have complimentary breakfast. The 4th Floor smoking floor smells like an ashtray. Room is small and uncomfortable, TV small out dated! This is suppose to be a 3 Star hotel and it doesn't rate 2 stars. Given one queen bed for family of three. Hotel staff unfriendly and lacked customer service skills.
| 1 | null |
Rough Around the Edges, but Fantastic Location
First of all, yes, The Milford is under renovations. The hallways are exposed pipes and humidity. Yes, the rooms are small. Sure, the elevators are a bit slow, but the theater showing our play was directly behind this place, so all is forgiven.
The Milford is the perfect location to see most of Manhattan. We planned on going uptown to the Guggenheim, Central Park, etc. on day one, and downtown to the memorial, Little Italy, Macy's, and the New York City Public Library on day two, so this was the place to stay. Close to theaters, right off of Times Square, and near subway stations. Perfect. It's even close to the pier where you take the twilight harbor cruise (which I highly recommend). This was my second trip to Manhattan, so I've seen Lady Liberty and Ellis Island, therefore those were not on the itinerary, but we saw everything else on our lists, complete with a trip to the top of the Empire State, 30 Rock, and the mother-ship itself, Tiffany on 5th. The Milford was located right in the middle, so getting around the city was easy and fast. We were even able to walk there from Penn Station with our luggage. Sure, it was a bit clunky and late at night, but it was doable.
Those who read my reviews know I am insane when it comes to hotel ice availability. Not all floors of The Milford have an ice machine, but they are randomly located throughout the hotel. Just call the front desk for an ice machine near you. The rooms don't have refrigerators, so I made a trip at night and in the morning to keep my diet sodas cool. A bit inconvenient, but I'm not the one who had to see me wandering the halls in my pajamas, so hey, what can you do?
A somewhat odd issue was the iHome (iPod clock and dock) between the beds. I thought, 'Yay!" until I saw that it wasn't plugged in since there were no plugs on that wall at all. The only plugs were located on the opposite wall as the beds and one (in a really weird place) in the bathroom. Charging phones was easy, but using them as clocks was not. The Milford was a bit European in its idiosyncrasies, but again, location is key.
Once the renovations are done, this hotel will be a bit more relaxing to decompress after a long day of schlepping up and down the streets of NYC, but now, this is the place to stay if you plan on just using the facilities for a bed and a shower like us.
| 3 | null |
Clean, But Dated
This property was clean enough, but badly dated. Although there was free wi-fi, they still have old analog TV's, there was no working phone in the room, and the water alternately ran steaming hot and freezing cold during my shower. No restaurant, no lobby, minimal breakfast. It was surprisingly quiet despite the remodeling. It looks as if it might previously been a TraveLodge.
| 3 | null |
location is everything
location is the main thing going for this hotel, you step out the door straight into the hustle and bustle of times square. rooms were adequate for four adults but the fold out bed was a bit uncomfortable but ok for a few nights. check in staff were efficiant but no more, unlike the door staff and concierge who did everything in their power to make our stay as enjoyable as possible.
| 3 | null |
Please DO NOT STAY ON this So called HOTEL & Suites!!!!
Very bad all around, rooms very dirty, no a/c working. I reserved double beds and they didn't have them available so I had to settle with KING size bed. Then room that was offered, someone was already staying there. They didn't even know which room was available, so I finally got one and it was very dirty! No towels, toilet was ok, tables were not wiped and many things I don't want to spend time writing... PLEASE RECONSIDER DO NOT STAY in this PLACE NEVERRRRRRRRRRRRRRRRRRRRRRRRRRR!!!!!!NOOOOOOOOOOOOOOOOOOOOOOOOOO!!!
| 1 | null |
one of the best residence inn ever stayed
I stayed at Residence Inn on August and I must tell you that this is the best Residence Inn I ever stayed! The dinner was outstanding, they even cooked a vegetarian pasta at the pasta nite for everybody, they were going to have just a plate for my mom, as I requested, but they prepared batch for everybody and for my surprise a lot of vegetarians on that week ! place is very clean! Keep it the good job!
| 5 | null |
Awesome.
We just returned from a trip to Memphis and stayed downtown for 2 days just off Beale St at the Hampton Inn. It was one of the nicest trips we have ever taken in large part due to the location of our hotel. We were so close to everything and since it was so hot and humid, it was nice to go back to our room, have a drink and cool off. Everything about the hotel and the area was wonderful. I have no complaints about anything. Our room was facing the courtyard which was on the Beale Street side of the building and enjoyed hearing the music from our room. The parking was easy. All the doors to the lobby and elevator are room key activated which makes sure that you feel very safe while staying downtown.
| 5 | null |
Great Hotel
I was very pleased with my stay at this hotel. The staff was very friendly. The room was clean and spacious for downtown Chcago. Great location.I will be looking forward to my next visit. to this hotel.
| 4 | null |
Bed Bug Problem on room 704
I stayed at the hotel for a conference last week. On my last day, I noticed a bug crawling on my pillow. I also noticed a few blood stains on the sheet but couldn't figure why. I called the front desk to notify them of the bug I had found on my pillow. I proceeded to take the bug to the front desk and reported the incident to the manager. I asked her what kind of bug it was and she said she wasn't sure but would have the Engineer look at it. I then asked her if it could be a bed bug and she said it looks like it. I was devastated and scared to hear that it was a bed bug. I checked out of the hotel and paid for my stay. That same afternoon, I received a call from the manager stating that the insect was not a bed bug. I was elated to hear the news. However, she still warned me that I should dry clean the items in my bag. I arrived home and left the bag outside for precautions for 2 days in the backyard. On Wednesday (4 days later), I woke up with both arms and legs covered with bites. I went on-line and looked up images of bed bugs. The bug I found in the room was indeed a bed bug and the bites on my body were bed bug bites. I also read that it could be a delay of up to 9 days before you notice the affect. I took pictures of the my arm and send a copy to the manager. I had over 50 bites on me. I requested a refund and she was very apologetic and gave me the refund. I am writing this review because I also noticed that others have experienced bed bugs at this hotel. So I'm not sure if the bed bug problem has been rectified. I am now horrified that these bugs could be in my home. I guess time will tell....I pray that these nasty critters did not follow me and creep in my home. The hotel is beautiful, the suites are spacious, but I wouldn't stay there ever again. In fact, I am now paranoid of staying at any hotel. This has been a horrible experience. As I am writing this review, I still have the bites on me as a reminder. For the past couple of days, I have been wearing long sleeves in a 80 degree weather so folks don't notice my bed bug bites. I wasn't going to write this review, but I am deeply concerned for others and hope this matter is taken care of. I don't want others to experience this nightmare.
| 1 | null |
"Breakfast" is pastries and instant coffee in reception
Some of the staff weren't helpful but others were, so swings and roundabouts. The room was okay, but was pretty noisy with children running around. They didn't have 'do not disturb' signs but the reception staff were helpful, telling the cleaning staff not to come to our room.
As the title suggests 'breakfast' consists of pastries, fruit and instant coffee in a tiny reception area, but saying that the croissants were lovely.
It's a bit pricey for what it is, but then it's San Francisco. I'd stay here again. The walk to Fisherman's Wharf isn't far but it is a bit hilly (you're in San Francisco), if you cut down Franklin towards the waterfront then you miss out a bit of hill.
| 3 | null |
Wonderful hotel in downtown Memphis
We rented rooms at this hotel for a birthday celebration for my mom. A few days before we were scheduled to arrive, I contacted the hotel to see if there was a way we could have balloons put in her room as a suprise. They didn't have anyone that could specifically perform the task, but Ima was so helpful in pointing us in the right direction. She sent us to a store close by to pick up balloons and coordinated them being put in my mom's room before she arrived. She and Brandon were both wonderful. Everyone at the hotel seemed to enjoy what they do. All were happy, polite and very pleasant to be around. The breakfast was very good, the rooms were nice, and the location was perfect. There is a trolley stop right outside the hotel. And downtown is only a few blocks away. I will stay here again in a heartbeat.
| 5 | null |
Take a look around you, this place is not that great.
If you were somehow just dropped into a room at this hotel and asked to guess where you were, I wonder what you would say? I might come up with something like, "Hampton Inn, Kansas City Airport". I take that back, at least the Hampton Inn would have free internet and in-room coffee service. This place has neither.
The lobby is nice and so are the people, but there is nothing really special about the rooms. For a few hundred a night you expect something more. You dont get it here. Below is a picture of my room.
| 3 | null |
Good Location
Hotel was nice and a great location... but even though I was warned it was loud , I wasn't prepared for quite as loud. Once we got moved to another room ( thanks to the great front desk staff) we had a very comfortable stay. All of the staff were helpful and friendly. Now the only bad thing is the drop off area is tiny and can only fit a few cars. While we were there a beige Lincoln town car took up a lot of that tiny space. Great place to stay to explore downtown and Beale Street.
| 3 | null |
A good value worthy of consideration
I stayed here two years ago for my daughter's wedding and had a very positive experience, so I booked again for an April visit to Seattle. I reserved a King bed room with jacuzzi and fireplace...we arrived late on a Thursday night, for a 7 night stay.
The room we were given had no fireplace, and the tiles in the bathroom were broken and the carpet had large stains on it, evidence of some earlier guest's extreme behavior. Frankly I was surprised that the management would allow the room to be occupied before dealing with the floors, it really looked like something bad had happened in that room and it had a bad smell and a creepy vibe to it. I called the front desk to request a change to a room with a fireplace and was told that none were available. We had to tough it out for the night in the creepy room and decided to request a change the next day. The bed was quite broken down and was in need of replacement, as were the pillows. The sheets were very thin and cheap feeling. It was nothing like I remembered two years previous.
If you are thinking of booking a jacuzzi room, you might want to know that the shower stall is a very small fiberglass corner unit...an odd choice someone made when designing the hotel, as there was plenty of room in the bathroom for a large walk in shower. Towels were plentiful and thick, but the bed linens need upgrading...the beige pillowcases looked dingy and dirty next to the white sheets, and all were on the thin side.
After breakfast we requested a room change, and were told a jacuzzi room with fireplace would become available later that day. We changed rooms about 1pm and went out with family for the evening. When we returned, we attempted to turn on the gas fire, only to find that the fireplace was inoperative. A maintenance employee was dispatched, he turned on the pilot light and we enjoyed the fire and a soak in the 2 person jacuzzi tub with the hotel provided bath salts...nice!!
After returning to the hotel the next evening and looking forward to the warm fire and jacuzzi we found the pilot light was once again out. And the maid had not left any bath salts :-(
A second call for maintenance got the pilot light lit once again, but it was so bright that it made sleeping a bit of a challenge. So the next time it went out we decided to do without the fire.
Positives are the helpful staff, free parking (a big plus!) convenient location near the street car station and restaurants of South Lake Union, refrigerator and coffee maker in the room, Aveda amenities, the well equipped fitness facility, indoor pool complimentary newspaper and complimentary breakfast. The hotel was fully booked and the breakfast lounge crowded and noisy, so we opted to take our food back to our room on several mornings.
All in all, a good value.
| 4 | null |
No a/c
Fair location,nice enough room but a/c doesn't work.you won't be able to sleep. I was to tired to complain,so I didn't give the option to fix it,but I can't believe they didn't know.
| 3 | null |
Great people, great location, needs some updating
The Wyndham Riverwalk is in an ideal location. It's very close to excellent restaurants, downtown, and the highway. I came on business, and although everyone I met was nice, and the hotel in general is clean, the place is well overdue for an update.
Check in was easy, however the parking situation is less than ideal. They charged you each day, and the parking lot was a bit of a walk from the entrance.
My bed was comfortable, but that's about it for complements on the room. The bathroom was dingy, many lights didn't work, or flickered when they did. The shower head was poor and the bathtub filled up with water even though it was set to drain. The AC unit kept my room cold, but also kept me up all night. Even though it was set to be on constantly, it turned off, turned down, and made loud clunking noises periodically throughout the night. The housekeepers did a good job cleaning, but even after I left them a note and a tip, they failed to refill my water (you don't want to drink the tap water here).
My TV was a old tube tv and came in fuzzy. I went down to the bar to watch the MNF football game because I couldn't take that TV anymore. It has HBO, but it was spotty at best.
The gym was a bit of a let down, the business center is ok and the pool was small, but they're all there and they work. The breakfast is good and the omelettes are great. The omelette man is very friendly as well. Zach at the bar was very friendly and made some great recommendations for some bar munchies which were also very good. Even if I stayed somewhere else, I'd probably come back for the loaded chips at the bar.
All in all I'd stay here again if it's the cheapest in the area; however, if something else near by gave me a better deal I'd think about a switch. If this place didn't have such an AWESOME staff it would have been much easier to find another place to stay. A new TV, a coat of paint, and a better AC unit and shower, and this place would have gotten a 5 from me.
| 2 | null |
Great Location, Not So Good Anything Else
I stayed at this hotel during a business/pleasure visit to San Francisco and found it to be adequate. The hotel is in a great central location and it is easy to get to restaurants, public transportation and landmark sites in San Fran. The rooms and the staff on the other hand, are nothing to write home about. Overall, it was a decent stay. I recommend the location but encourage San Fran visitors who may be looking for more that a “decent” stay to continue their search.
| 3 | null |
Great breakfast and service
I have stayed in New York a lot and sometimes the service is not great. When I checked in here, the girl was very nice. They had cold lemonade in the lobby which was great as it was very hot outside and I needed it. The room was typical NY, small but nice. However, hugh closet with dresser in it for your clothes which is nice. I was very surprised with the breakfast as there were a lot of choices, bagels, cereal, pastries, fruit, yogurt, breakfast sandwiches etc. This is a great place if you are staying with children as meals in NY are not cheap. They even had chocolate chip cookies in the afternoon as a snack. It was a great location, close to everything. The only negative thing I would say is I would have expected nicer towels had a Marriott, these are very thin. Not that I wouldn't go there because of it, It's just the only negative thing I could find. The lady in the breakfast area and the staff were all very nice and helpful which is a big plus.
| 4 | null |
Adequate conference hotel
Upgraded to Wardman Tower. Not worth it. This is convention hotel and nothing more. Slow, uninterested staff. Wallpaper with multiple patches. Overcharges on room services. Wardman tower hall noise is very loud! No housekeeping to room by 2 pm. Then only after call. Attractive residential-style neighborhood; If I had ever left conference grounds, not sure it was very convenient to any place I would like to go, but pretty.
| 2 | null |
I Wouldn't recommend this place to my worst enemy
I went to this hotel to have a slumber party for my daughters birthday. when i arrived, from the minute i walked thru the door my terrible experience started. The staff here was horrible. the lady on duty when i arrived was Joni. she was not friendly and when i asked for a early check in she felt the need to remindly me rudely that check in time was 3pm. i was already advised of this but prior to my booking the room. i was advised that check in was 3pm but if a room was available i would be able to check in as early as 12 noon. I didnt argue with the woman i just said that was fine and sat in the lounge until a room was available. later that day when all the girls arrived they decided to go swimming, we took the towels out of the restroom of the hotel and went down to the pool. after getting to the pool we discovered that the hotel provided pool towels. we didnt bother with them as we had already grabbed the towels from the room. when we returned to the room, i had my daughter call downstairs to ask for more towels as the girls now needed to shower. when my daughter hung up, she said "mom, the lady was rude and told me she couldnt bring me towels and to come get them myself". Again, me trying to keep confusion down on her birthday, I told her, just go get the towels so ya'll can take showers. so wehn my dughter went to get towels, she stated Joni would only give her 2 big towels and no face towels. I then called downstairs yet again and advised the young lady that i had 5 girls at a slumber party that needed to showers and she told me and i quote: " i can give you a couple more towels, but make sure you dont take them home with you". i have never felt so disrespected in my life. for her to imply that we were going to steal hotel towels. i assured her that we would shower and bring the towels to the front desk as soon as we were finished. At this point im almost in tears im so furious but i still refused to go off as i have my daughter and her friends and dont want to go off and be the bad person. The lady joni advised me that they did not have much clean linen and that was why she was unable to provide the linen that was needed. i made my daughter open her birthday gift (a comforter set) and put sheets on the couch bed in order for some of the girls to sleep there. when we woke up this morning and were getting dressed and preparing to leave. housekeeping knocks and bursts in while we are getting dressed and says dont you check out today? i said yes maam but check out is at 12 noon right? then she apologizes and walks away. after we were dressed and prepared to leave i walked out the door and noticed that my bill with all my personal information for my account was laying in the middle of the hallway. thats when i called corporate. the lady i spoke with on the phone did not appear to be interested but did contact the hotel staff and have them offer me a $30 discount. honestly, i would like to not have to pay for this experience at all. i would not accept a night free.they can have it. i would never stay nor recommend this hotel again.i stay at hotels often but this experience was horrific. they appear to be trying to save money because the issue with the towels and the note in the restroom that says re-use towels and the fact that we took a dvd player to watch movies and the hotel has a block on the tv that prevents u from watching movies as they would prefer you to buy theirs. ive never stayed at a hotel where the kids couldnt bring their own games and movies. needless to say if you are looking for top notch, THIS IS NOT IT!!!!!!!
| 1 | null |
Overrated, expensive..
Lovely property, impressive lobby, great location...yes, but....service is better in a motel 6. This is a premiuim hotel and therefore you are willing to spend the bucks on it, but in return, you expect attention, courtesy and an illusional feeling you´re better than home during your stay. This does not happen. Not a smile, not a single time the door was opened for me (I know I can do it for myself but it´s the "good morning" and the smile that comes with it is what I miss). If you pay for a premiuim price, I expect premium service and not cold food that comes in when I order room service. I write this review because I have a fair point of view on rating this hotel, because one week before I stayed in the Seatlle Fairmont: Same chain, different attitude, different rates, different service. Hope it helps you, because I am not returning to this location.
| 2 | null |
Unique in a city of corporate hotels.
We brought our two kids with us for a rambling Alamo City tour and chose this luxury boutique with benefits. The great roof top pool overlooking the city, spa, and charming restaurant and patio on the quiet end of the river walk were some of the reasons we chose the property. San Antonio is a big city with big tourism and massive hotels. This is great for volume but terribly for authenticity and intimacy.
We found the rooms to be perfect and comfortable and rates totally reasonable. Suite style rooms with a separate king bed and living room with a large bathroom were perfect for four. Our experience at Las Ramblas restaurant was stellar too. The kids enjoyed sliders while we enjoyed an Oregon Pinot Noir and fresh gazpacho - all while a couple was married out on 'Marriage lsland' next to the patio. The Cork bar is stylish and comfortable and has great margaritas and a proper old fashioned - and the kids enjoyed a bar-side strawberry short cake with local berries.
Nothing is worse than staying at a hotel that is predictable or dull. We found the guest mix to be interesting. Young couples in from Europe, wedding parties, corporate travelers, and a few other young families were there. The pool scene was happening but friendly. Great people watching.
The manager turned us on to taking the water taxi instead of the 'tour' to see the river. It's a great way to see everything along the river walk without having to sit on a crowded boat - and it takes about half the time. The only glitch we had was a crowded exit during the valet rush on Sunday, but the staff was friendly and hustling - they just got overloaded.
It's a charming hotel in a world class city. Enjoy it.
| 5 | null |
Children everywhere
My stay here would have been fine (except for the reeking smell of stale cigarettes on the floor I was on, 3) except for the dozen of Latino children racing up and down the hall. When I contacted the front desk, the girl there was very nice and polite, but informed me that though she'd received more than one complaint about the kids she couldn't leave the front desk to resolve the situation because she was the only person on-duty. Not only is that not safe for her, but it left all of us on the 3rd floor to listen to the Mexican Olympics til late.
| 2 | null |
Not the Best of Experience
On the first evening (with-in 4 hours) that I stayed at the hotel, I discovered that the bed was uncomfortable. The bed in my opinion was extremely firm. I normally do not complain but I just simply wanted to share my thoughts with the hotel staff (receptionist). I went to the front desk and Sam (the receptionist) was the most rudest person I have ever meet in my life. I explained to him the problem and he sounded uninterested. He then finally agreed to go check the bed. Which he did, and the first thing he said after sitting and even laying on the bed was: "This is not uncomfortable". "This is really soft". I then felt so stupid because he was completely invalidating my feelings. Needless to say I ended up just suffering for the nights that I was there. But he definetly made it a bad experience!
| 3 | null |
Average Stay
The hotel is in downtown El Paso. The shuttle picked us up from the Amtrak station promptly. The room was clean and comfortable. One thing was that the toilet was hooked up to the hot water supply. So when you flushed the tank would fill with hot water. We were on the top floor of the hotel facing traffic and you could hear the traffic from our room. The person who checked us in was nice and the shuttle drivers were very nice. The evening desk clerk was not so friendly. I would stay here again. The elevators are slow.
| 3 | null |
Old hotel, but well located & priced. Cranky owner.
My first experience with the hotel was at check in with the elderly, deaf & cranky hotel owner who's probably never heard of the credo "customer first". This is a family-owned hotel, with other members who are slightly friendlier.
The rooms are big, altho all have external bathrooms and toilet paper is kept in your room, so you have to walk around with it when needed. Quite novel. Rooms have satellite TV, a fridge, and microwave. The fridge hums loudly during the night.
You have to pay for internet at $6/day.
They use a VERY old elevator and the family scream at you if you dont use it properly ( you have to close two doors each time you use it, and when it stops). Nice touch, that constant badgering....
Breakfast is at 8am, which is WAY too late as I had to leave at 730 each morning, so missed it.
They will take a $250 deposit from you for smoking and keys.
If you go out early morning (for a run), and return way before 10am, prepare to wait outside as the hotel front door is locked and you cant get in until one of the family members attend the reception area
.
Location, price is good. You get what you pay for tho!
| 2 | null |
Just okay
Stayed here last week for work. Great location, close to Grand Central, decent rates. They have a cool rooftop bar, but the food menu is weak up there so don't expect gourmet appetizers while you drink! Rooms are basic and seem slightly outdated, but it was fine. Bathroom has a pedistal sink, which I find it hard to get ready around. No place to rest hair dyer, curling iron, make-up, etc. Shower has a curtain, which always seems a little skeevy to me. They tried to double charge me for internet because I logged on from 2 laptops. First, I think it's a total rip off when hotels even charge $14.95 a day for internet, so when they tried to charge me double because it was their "rules" I was just about over this place (but then again, it is NY and they get you for everything!). It was only me in the room and it seems that internet should be charged to the room per 24 hour period, not how many computers are used. In the end they took off the extra charge. Overall, this place is just okay. I would probably stay here again because it's super close to my NY office and fits the budget but it's not my favorite NY hotel!
| 3 | null |
Tired decor, friendly staff (except restaurant)
For the price and the name, this hotel could use some serious decorating updates. For example, the carpet in our room was worn almost through, the bathroom ceiling sagged, and the hanging picture in the main room had a hole poked through it. However, the room was clean, and the front desk, housekeeping, and maintenance staff were friendly, courteous, and professional. Our only staff complaint was the on-site restaurant employees who were surly at best and downright rude when we asked for silverware for our room after the front desk directed us to make the request. The gym was nice but way too small, and no pool. We stayed at this site as part of a business conference; don't know if we'd stay again without a great incentive.
| 3 | null |
Great Location
Husband, grandson, and I stayed one night prior to cruise. Great location, staff very helpful, beautiful lobby with coffee bar. The area was quiet and everything clean. We had a superior room with sleeper sofa to accommodate three people; however, this left no walking space. Had to crawl over the sofa bed to get to bathroom. My only complaint was the bed. The mattress should have been replaced years ago. It had no padding and was sagging. Other than the bed, everything was great. Would recommend it is best for business travel or a couple.
| 4 | null |
Good place if you need to be close to Penn Plaza/Station/MSG
When we come to NYC on pleasure, we typically stay about 25 blocks north of here, but we had meetings at Penn Plaza and were travelling to and from the City by train to Penn Station, so we selected the Doubletree - Chelsea. The desk staff was friendly and efficient. The hotel and the room were clean. The room is a bit small - but doable. It included a decent hairdryer (which I appreciate), a little coffee maker, and a small safe. Bed was comfortable.
We booked in advance and got a $209 rate. A colleague booked the week of the trip and got a $400 rate. For $209, I think this place was fine. Had it been $400, I would not have been pleased.
If you need to stay near Penn Station/MSG - this would be a good choice, if you get a good rate.
| 4 | null |
Business hotel with great welcome for tourists
This Japenese-chain hotel in Little Tokyo gives a great welcome to travellers. Our shuttle-taxi driver asked why we were staying here and not in Hollywood: well, because the Miyako is a modern, attractive and welcoming hotel which costs less and is well-placed for downtown and the metro system. We could see Union Station (a must-visit in itself) from our room and walking in this area felt safe and like we were in a 'real' community (unusual in LA). The next day I went to Hollywood and returned to Little Tokyo thinking this is a place of the future: yes, once it was an area that needed regeneration; now, it is an area with the Japenese American Museum and MOCA at the Geffen Contemporary. We had a good choice of sushi and noodle restaurants around the corner. The hotel itself has a great shop and bar for breakfast; staff are informative; everything is clean and in good condition.
| 4 | null |
A great home in New York - made by the staff
We stayed here for just under a week, and had a great time all round. Firstly, pro's - staff are fantastic, very helpful but non intrusive; a rare combo in hotel staff. If they didn't have any answer for something, they found out and followed up - exactly what a visitor to New York needs. Rooms were a fair size for NY (although not massive, no where is unless you are paying suite prices). Funky and clever design made it feel like a true holiday space as well. Finally, great water pressure - might sound an odd point, but I have been in some NY hotels where I'd have been better getting a tramp to spit at me. Hotel is very well placed for Times Square and getting to other tourist attractions is easy as well.
Some drawbacks - not suitable for families as only two lifts, so waiting around sometimes for the lift could be a pain for kids in a hurry to pee, etc. Location abuts what seems to be a sightly dodgy area, so wandering out at 2am to find fast food wouldn't be something I did in this hotel, but I would in some other parts of New York. That said, New York cops are all over the place and I felt much much safer here than in London, for example. No taxi rank nearby, which is usually not an issue as cab run up and down the street a lot, but if you were heading to catch a flight I'd book a limo
Overall, we will be using Distrikt again if we go to NY, and it's all down to the staff. Management should make sure they stay happy - as they are worth their weight in gold
| 4 | null |
Great Stay, a Few Surprises
We had stayed at this hotel several years back, and were drawn back by hearing of recent renovations. The lobby looks the same, well worn, drab, and an escalator that is out-of service.
On the way to our room we walked down hallways that were dark (the ceiling is black or dark gray) but some of the walls were covered with colorful photographs of typical NYC neighborhood scenes. Definitely new. Our room was quite comfortable, though small. The bed was great, as were the bed linens. Also, a terrific shower. Not enough room for toiletries by the sink (a pet peeve of mine).
The Milford has an unusual elevator system that cuts down considerably on waiting for an elevator. A definite plus.
The location can't be beat if you plan to see some Broadway shows. We were literally next door to the Jacobs, where we had tickets for Once. You're right in the heart of Times Square and the theater district.
For the money, pretty good accommodations.
| 4 | null |
Yes, go
I thouroughly enjoyed this beautiful hotel. From the minute you walk in the lobby
you are surrounded by beauty. My room was in the front of the hotel but did not
experience noise from the street. It is steps from the train station which connects
you to the airport. It is a bit on the expensive side but most everything in SF is.
Would definitely stay there again. Concierge very helpful in finding great restaurant.
It is also only few blocks from cable car stop.
| 4 | null |
Average hotel at a very low price
The hotel is a very low-budget hotel, and the room we stayed in had no bathroom. However, if you don't mind staying in a very small room, with only a bed and a tv, and you want to save money, this is an okay choice. The bathrooms were okay, not always super clean, but what to expect when they are shard between 30 rooms. The walls were very thin and you can hear everything going on next door, but on the other hand at the price it was an okay experience. It is located right in Chinatown, and close to the subway.
| 3 | null |
Worst experience with a Hilton brand hotel.
First of all this hotel in my opinion is very overpriced. I couldn't believe that others in our group who stayed at the W, actually paid only $10.00 more than we did. It was freezing in my room and because the hotels infracture is so antiquated, maintenance has to physically come into your room to switch the heat on if the guest before you was there during warmer weather. The hotel it's self looks pretty new, but according to maintenance, it's just "a pretty mask over an old and wrinkled face." And then the alarm clocks. I was there during the time change to daylight savings time and wanted to set both the time and alarm on the alram clock before heading. Well I couldn't do that because maintenance has to come up and do that too. I've never had an alarm clock where I wasn't able to change the time or ever had heating/cooling that required a strange man at10:30 PM while in my pajamas to come fix it. And don't even ask me how long it took for him to get to me. He left at 11:00 PM so I had to trust my wake up call which I surprisingly didn't get either. To top it all off, the Front Desk manager Dawnita, didn't even seem to care about my concerns and wasn't the least bid interested in her dissatisfied guest that beat me to the puch. I believe the solution to us both was, "I know it's frustrating but it's just one of those things that is what it is." WOW!!
P.S.- Also I can't remember the last time I've been at a Hilton property that didn't offer on-demand movies and television. Even Motel 6 has this amenity.
| 2 | null |
Not worth the hassle
My wife and I booked on priceline and were once again shunned like lepers when I checked in. We were put in a double bed room and guest services insisted it was the only option left. There was a loud squeal eminating from somewhere in the hallway and in the room as well. The noise was like a hearing aide squeal and about three times as loud. The outlets in the room are grubby, the electric outlet on the desk was hanging out with the wires exposed. It took more than five minutes to actually get in the room because the reader was defective. After alerting the front desk to these problems, they assured me the problems would be fixed by the time we returned from dinner. Of course this didn't happen or apparently even get reported. Eventually, the manager put us in a different room, which is still very noisy.
| 1 | null |
Average hotel. Great location and view!
We stayed Sept. 2012 while in town for a concert. The hotel is very clean and nicely decorated with extremely friendly staff. Room was average with a leaky bathroom faucet that leaked all over the counter. The view from our room was beautiful. Parking was $15/ day for self park or $20/ day for vallet. Thought that was a bit outrageous. Great location other than that pretty average.
| 4 | null |
Customer Service training needed
checked in, asked for single bed,in town for funeral,maybe two days
Got two beds,no a/c
asked for fan, was told hold on, I will check and call you back
GOT NO CALL BACK AT ALL.no ac
Next day asked to talk with manager,so we could get another room , response ,sure
new rate
$ 139.00
manager out on errands
AGAIN NO CALL BACK, NO APOLOGY
ALL WE WANTED WAS REST IN A COMFORTABLE , CLEAN ROOM
DO YOU THINK WE WILL EVER GET A RESPONSE
| 1 | null |
Stay Away!!!
My wife and I recently stayed here and chose this hotel because of how it looked and the the price was reasonable for NYC. The reasons you should stay away is 1) They are closing the hotel in February 2013 because they refuse to upgrade the elevators, which are crazy slow. We were told this by the check-in desk person when we asked what time the bar/restaurant opens. She said it's closed because of the reason I just stated. 2) When I pulled back the cover on the bed, there were several blood stains on the sheets. Small blood stains, but blood stains nonetheless. We had 3 different managers come look at the sheets before they brought us new ones. Oh wait, it gets better. The person who brought the sheets was the cleaning staff manager. When I opened the door, she held out the sheets as if to suggest I would change the myself. I asked if she was planning on changing them and she said "No I cannot, I'm the housekeeping manager". I could go on and on, but I think you get the idea...stay away!!!
| 2 | null |
A dump, will never go again!
I took my daughter here for her 10th birthday and it was a disaster. The line to check in was a 30 minute wait which is ridiculous. There are only 3 small, slow elevators servicing all 12 stories, however there are NO STAIRS that lead from the lobby to the floors. We found this out the hard way when we tried to leave the next morning and saw there were 20 people waiting in line for the elevator. Since we were on the 3rd floor i was happy to take the stairs only to find out the stairs all lead to behind the resort, none of them lead to the front or the lobby.
The hotel itself is actually very old, they just slapped a waterpark next to it but haven't invested any money into the rooms at all.
The room itself was old and disgusting. There is only 1 small trashcan for the whole room, no clock or alarm, and no premium movies channels, and I'm paying $250 a night?? What a horrible deal. The doors all slam when they close so anyone else leaving their room wakes you up. Between that and the thin walls sleep was nearly impossible.
The waterpark was horribly overcrowded with mostly unsupervised kids. It was impossible to get an inner-tube, which is required for all the bigger slides (that or the mats, which were also non-existent) therefore were we stuck in the kids play tower or the small overcrowded pool. The smell of chlorine was overpowering and after spending the day there it ended up making us all sick. Also as others have mentioned the water is very cold despite being advertised as heated, be prepared to spend most of your time shivering.
The arcade looked fun until we discovered many of the machines would just take our coins and not work, and some that did work wouldn't dispense tickets when we won. Complaints about this fell on deaf ears.
The area around the park is horribly run down, i would be careful about eating nearby. You would be better off eating a couple exits down the road.
Me and my family will never stay in this dump again. Coco key is by far the better deal and better waterpark/hotel.
| 1 | null |
Unique
If you dont like surprises'& admire Umos single minded achievement then stick to chain store accomodation. The Fig is a one off.
| 4 | null |
Superb location, walking distance to everything, rooms a bit small.
I had a work meeting at our NYC office and the W Hotel was conveniently located to Park Avenue. The hotel itself is very nice, lively lobby bar, lots of loud music as you enter into the lobby to check in. Its a very trendy, hip place to meet up with friends before heading out to a show or dinner. I found the rooms to be very small and nothing very special. The gym is good for a NYC hotel. I have stayed at this hotel many times before and had fun and felt like the staff was genuinely happy to see me again. One of the doorman made my stay very comfortable with his recommendations and assistance. I even used the Acura car service to take me to a restaurant location in the meat packing district. The driver was extremely helpful and as a result ended up buying a new Acura! I look forward to my next stay at the W on Lexington Ave.
| 4 | null |
Won't stay there again!
We were set to arrive around 9 a.m. on a Saturday morning, so we called the day before to make sure that we could check-in and have a room ready. They told us that it would be no problem. We are gold members and should benefit from priority check-in. Well, our room wasn’t ready until 2:00 p.m. because the people leaving the room had a late check-out. After roaming the city and calling twice to see if the room was ready, we finally made it to the hotel to check in. We decide to take a nap during which someone walked into our room!!! We called the front desk and they had no clue why someone would be in our room. My husband swears that they didn’t knock as he was awake when it happened. When we stopped by the desk on our way out, they said that it was probably room service checking up on us to see if everything was O.K. Excuse me! If they were checking how things were, why come in when there was no answer at the door (they claim that the person had to have knocked)? Fine. We’ll let this one pass. The following day, we decide to hang the “Do not disturb” sign on the door – as we usually do on short trips – only to find that someone had come in and left bottled water and snacks for our inconvenience from the previous day. I guess they just ignored the sign. Good to know. That same night, a male employee knocked on our door (signed ignored!), and said that he thought he was on the 26th floor. No, sir, this is the 23rd floor, and there is a “Do not disturb” sign on our door. Come on!! Three times in 2 days. We began to think that they had targeted our room to steal our stuff. Paranoid, maybe. Coming back, absolutely not!
As for the location, they’re pushing it when they call it Times Square. It’s a couple of blocks away on a shady street. When you leave the hotel, you have to walk by the parole office where parolees stand in line to get in every morning. You don’t feel safe at all!! So, as soon as you get out, cross the street and walk on that side.
Breakfast is good, but they should get rid of the lounge area (not used other than for breakfast) and replace it with tables and chairs. If you’re going to offer free breakfast, offer enough space for people to eat it.
Let's just say that it was our first and last trip to the Staybridge Suites in "Times Square".
| 1 | null |
Just Getting Away!
I really enjoyed my stay at the hotel. I alway get a room there when I go to Austin. Keep up the good work.
| 5 | null |
Great location, but disappointing
I stayed here recently on business using my Starwood Preferred Guest points.
I travel a lot for business and usually alternate between Westin, Sheraton and Marriott hotels. I've never stayed at a W hotel before, so I thought I'd give it a try. The W Times Square looked swank, contemporary and very appealing for a young professional.
Unfortunately, it was a disappointing experience. Notwithstanding, its location is incredible and within a 15-minute walk of most major attractions in Manhattan.
When I checked in, I asked for a single bed. I was told none were available, but was promised an "upgraded double with a nice view." This was hardly the case. My room was literally right across from the elevator and my view was of what was basically an alley. I called down and said this was unacceptable and was moved to a new room, but the only thing that was different was a slightly better view.
Both rooms were very contemporary. While it was stylish, it was a little too basic and frankly came across a little cheap, in my opinion. It reminded me a lot of the brute minimalist Aloft brand of hotels.
The internet was fast, but expensive. The rooms could have been kept up better, especially in the bathroom. One day my room wasn't done by housekeeping though they strangely replaced the water in the room. The housekeeping cart and trash cart sat outside my room for two consecutive days. I also had regular problems with my key, which made going down to the front desk to get a replacement quite annoying.
At night, the hotel does have a strong vibe with lots of late 20-somethings and early 30-somethings in the bar, drinking and socializing with live music. The Blue Fin restaurant downstairs at street level has amazing food and reasonable prices, especially by New York standards.
All in all, this is, in my mind, an overrated hotel with a great location but poor service. I would rather stay at a Marriott, if I had to do it over again.
| 3 | null |
Great Stay!
I stayed here on business and loved it. I got there very early (11:00am) well before check in. They had my room ready within 30 minutes and my bags waiting for me in it. The property is great. All the food is good. The staff goes out of there way to help you. Especially the conceriage (Cody/Cordy?) he was super helpful in providing insight into where to shop and where to eat. Came for business conference but would stay anytime.
| 5 | null |
The very definition of basic
This was the smallest hotel room I have EVER had - about the size of an interior room on a cruise ship. The room was the size of a closet; in fact, it didn't even have a closet, but a free-standing armior that was only large enough to hold a few items of clothing. No room to set up a luggage stand (if the room even had one to begin with), so I had to put my suitcase on the desk. That leaves no room to do any work on the desk. Tiny bathroom to go with the tiny room - you have to store your toiletries on a small shelf above the toilet and I was constantly afraid they were going to fall in. Also NO BATHTUB (I know this is important to some people) and in the shower there is no shelf other than the soapdish on which to set your shampoo and other items, so you have to set them on the floor of the shower (might be an issue for an older individual). I was originally supposed to stay a week, but I shortened my stay to two nights. If I felt cramped being in this hotel by myself, I would definitely not recommend it for a family. It's okay if you just need a place to sleep I guess and don't have too much luggage, but other than that, this hotel doesn't have much going for it.
Also, if you are a MR member, don't expect any recognition, room upgrade, early check-in, etc (I am platinum). I tried checking in at 245 (check in is at 3) and was told that no rooms were available. I asked the front desk agent if she wouldn't mind calling me when a room was available (most marriott properties will do this) and she avoided my question. I came back 45 minutes later (at 330) and was told that still no rooms were available (even though a man right next to me was checking in). I reminded the FD agent that check in is at 3 and she retorted that 3 is the "earliest check-in time". She offered to call and find out when a room would be ready, but then magically found a room without calling anyone.
The only bright spot was the second day of my stay, I left the DND sign up all day and when I got back from work the housekeeper had hung a bag on my door with fresh towels and toiletries. I must have had a different housekeeper than on the day I checked in, because when I checked into my room, the pillow had someone's makeup on it and the toiletries in the bathroom must have just been whatever she had on her cart (shampoo, two bottles of lotion, no conditioner, only facial soap). Definitely will NOT stay here again.
| 2 | null |
Stay somewhere else
Huge mistake, dont stay here as there are much better options in SF & in this part of town. We are staying here to celebrate our anniversary (our reservation is for FIVE nights) and this is what we are experiencing:
Huge disappointment. Long line to check in & only one person working the front desk. We had to carry our own luggage from curb to front desk & no one helped us with the front door. It was pouring rain & our luggage was soaked, & we were exhausted after 8 hours of travel. We asked the bell man why there were not more people helping at the front desk & he replied that it was our "timing", & that the other 2 staff members were "downstairs eating". We checked in around 5 pm.
Our first room was tiny, no closet w just a small armoire & the view was of a brick wall. The furniture was run down & the king bed sagged on each side where people have slept, there was a nice hump in the middle. The bathroom was the size of a closet. The second room was similar, too small but at least had a view. We asked for an upgrade & all they had was a junior suite w two full size beds. They told us we could move the next day (today) to the suite next door that has a king size bed.
We spent the night in the jr suite w the full size beds with the idea it would be for just one night. The carpet was old & worn & stained, the furniture old & scratched & the middle drawer of the dresser broken. There was a piece of chocolate lodged btwn the carpet and floor boards, and the floor boards were covered in a layer of dust. When I was looking for a place to plug my cell phone in behind the dresser that was located btwn the two beds I found an old empty coke can, candy wrappers & lots of dirt & dust. There were hairs on the bathroom floor (which looked very dirty, white tile) & my husband found a dirty washcloth dried to the curtain rod when he got up to shower. The beds are uncomfortable & need to be replaced. There are no coffee makers in the rooms. They do serve coffee in the lobby in the morning, but I personally like drinking my first cup in bed while still wearing my pajamas. Especially on vacation!
This morning I went to the front desk to find out what time we would be able to move to the suite w a king sized bed. They were perplexed as there was "no notation" in their system indicating we had been offered this. A manager was brought out to assist and all she offered me was a DOWNgrade to a smaller room that had a king bed. She said it was bigger than the original rooms we were shown & that it had a walk-in closet. I looked at the room before committing to it, it was small, same size as the others, the closet TINY (NOT a walk-in, not even close) & the bathroom was about the same size as the closet. when I called to let her know it was too small, she offered me nothing other then that she would "let me know" if a jr suite w a king bed should become available during the course of our stay. That was it. We are stuck in a dirty, run down room w 2 full size beds. We are not being compensated in in way shape or form, nor were we offered a complimentary upgrade after all we had experienced. This angers me especially after reading another reviewers report that they were upgraded to a corner suite for no reason other than that were members of s frequent traveler program.
The lobby is beautiful. If that intrigues you, just come visit this hotel, but don't stay here. There are so many options in SF, & I would highly suggest you check those other options out. I really wish I would have, and I wish I had given more credit to the negative reviews I read about the Palace Hotel when I was making our reservations.
Honestly? The Courtyard by Marriott I stayed in with my kids a couple of weeks ago in Chattanooga TN was much nicer, beds more comfortable, coffee machine in room, and CLEAN.
| 1 | null |
good location/icky rooms
If you are in town for a concert at the Fillmore (such as we were) and want to be close this is perfect. However, you get what you pay for and this room was definitely not the cleanest by far. If you just need a place that's cheap to crash for the night then it works- I definitely would not stay here longer than one night.
| 2 | null |
Yotel, NYC May 18, 2012
This hotel is not very well run. The room was not cleaned, junk on the floor, no bath mat on the floor, and they left dirty towels in the room for us to use again. I would never stay here again.
| 2 | null |
Very good, but.....
The hotel is in an incredible location atop Nob Hill. Some people complain that it is too far from everything, hard to get to etc... Nonsense, could not be in a better location and, at a max. 10 minutes walking from Union Square. Even better, it is away from all the crouds of tourists and noise.
The hotel exterior and lobby are just breathtaking. When you first come in, one trully feels as a 1940s delegate for the creation of the UN. In addition, one of the corridors leading to the lifts was chocka block with photographs of presidents, royals, dignatries, famous people etc.... It really gave gravitas to the place.
The room was also very, very nicely appointed. Spacious, big TV, lovely vues (we were in a Signature tower room) overlooking the bay, and excellent bathroom. The bathroom was also very big, had good ammenities and was spotless.
The first night we had dinner in the Tonga room, and that was simply just a blast (food was excellent also - however, be conservative in what you order, the portions are massive!). Island Groove - the in-house band were fantastic. People spotting other tables, some people were having the time of their lives!
The concierge was also very helpful, and called two pre-booked restaurants for us that required re-confirmation of our reservation.
However, there were a few negatives to this stay that made it not to be the 5-star experience one would hope:
1) Windows had no double glazing - meaning you did hear quite a lot of noise from the road. At night this was OK, as Nob Hill is a very quiet zone at night. However, whilst we were unpacking the afternoon we arrived all we could hear was the "ding, ding, ding" of the cable cars and the cars whizzing past.
2) Althought the Tonga room was BRILLIANT, I found it a bit cheeky that even for hotel guests a $7 cover charge per person was charged. It is not the waiters' fault, but I was very tempted to leave a 0% tip.
3) But the worst downer of it all was the undercurrent attitude, which rightly or wrongly, we both felt coming from some staff in the hotel. During our 3 night stay, we never quite shook the impression that the staff thought of us "as not quite good enough to stay at their property". This was highlighted at check-in, where we were left standing whilst at least 5 members of reception were too busy chatting and laughing amongst themselves. Once check-in had started, what appeared to be a very important doctor came into view, and without any apology or anything from the receptionist, he left us there whilst he greeted and did other things for the aforementioned doctor with loads of "doctor this" and "doctor that". Finally, to cap it all off, the receptionist then proceeded to tell us how he had been privately educated at some posh school. There was also never any effort to appear helpful. Although they new we were British (from our passports) they never offered to give us any maps, transport tips etc.... That was OK, as this was our 2nd time in San Francisco and had a ton of maps and travel guides, but the intention is what counted.
All in all, we had a very good 3 night stay at the Fairmont, and I would recommend staying here (would definitely stay here again myself). However, this is in spite of the staff service, not because of it.
| 4 | null |
It's OK for the center of New York
I was originally booked here by a client for an event, then stayed an extra night for business. The rooms are a good size for the center of a major city, but dark and with the usual limited lighting so common in US hotels. I've always thought they cut back on lighting bedrooms to pay for the ice vending machine that rattles on through the day and night on every floor.
The only real irritation was the location of the coffee machine, safe and mini bar. They couldnt have picked a darker corner just by the door without any lighting.
Mr grumpy the bell boy seemed not to like helping out guests. I asked which was the direction to Times Square. Shortly after I overheard him saying to a colleague "Is it my job to give directions". No not if you don't want buddy. And you don't have to work there either. New Yorkers can be the most miserable, possibly the worst city in the US for service, yet the expect some of the highest tips!
The lack of breakfast facilities for such a large hotel is consistent with the "eat and walk" culture, so I did...and breakfast elsewhere.
The only real screw up was my laundry. To be told I hadn't called it in so it missed the 9am same day service as a little irritating. I know how it works, I stay in enough hotels every year, and that morning I called it in at 7am. Still they didnt charge me for the overnight express service, so the Starwood chain keeps my vote and my business.
Is it expensive? At $310 per night without taxes...most certainly but this is New York, and it is in a great location.
| 3 | null |
Good room layout and convenient location
Friendly staff - they let us check out by 2 pm on a Saturday. Location was good - right off the highway and near the airport. Parking was convenient,. Room had a pleasant open layout, with semi-privacy between the bedroom and living room areas. Breakfast was average in selection and quality. Price with online rate was a good value for location and cleanliness. Beds were a bit under-sized - didn't really look like queens.
| 4 | null |
modern hotel, well located, outstanding staff
spacius, well maintened, clean rooms, just a block and a half from beverly center, excellent service. Very good choice in west hollywood.
| 5 | null |
my 39 day stay
I stayed at the Marriott Residence Inn for about 39 days in the months of April and May of 2012. I would like to send my appreciation to one of the employees at the front desk named KELLY MONTES..... She provided great customer service and was extreemely helpful with any issues I had. I especially would like to give her my thanks because out of about 4-5 people I delt with working the main desk, she was the only one that seemed to care and want to help me. Other workers seemed to have fake smiles and a memorized greeting line everytime i approached the desk, and would quickly become very UNhelpful.
I had some sort of a sticky situation where my roommate and I had to stay in a hotel while my house was under construction for 2 months. I was only staying at the hotel on weekends while my roommate was in the room 7 days a week.
I was originally told when i reserved the room on the phone that parking was $20 non-valet. Once i checked in, I was informed there is only valet parking at $38 per car. Therefore we had 2 cars being charged $38 each, and I had issues when I told the front desk that i would not be parking 1 of the cars in their parking lot but only 2 nights a week. At first it seemed like it was a problem, then they told me I had to notify the desk every time arrived and left. After waiting patiently quite a bit for the second time, just to say "I'm here" or "I'm leaving", I ran into Kelly who told me I could just inform the valets instead of waiting in line everytime.
At one point I was denied a fitted sheet for the pull out sofa mattress, and was given a regular bed sheet that would continually slip off the mattress while i was sleeping.
I was denied a comforter and told i could only have a blanket (it wasn't until I asked one of the guys that personally serviced the room, that I received a comforter).
I also had an issue understanding why my credit card charges were not the same as the charges on the 1st bill I received. I believe i talked to 2 other people who had no clue or answers or care before Kelly stepped up and was able to explain it to me.
There were many little stupid things that all just seemed to accumulate and it just seemed anytime I had a question or issue, KELLY MONTES was the only one with an answer and the only one that seemed like she truly wanted to help. All other people behind the desk had big smiles when they greeted you, and quickly showed a lack of interest or concern for the customer. I have always enjoyed my stays at other Marriotts in the past with friends, the only reason why I stayed at this particular Marriott for such a long period was out of convenience. I had stayed in 2 other hotels durring this period not realizing that the construction on my house was going to take so long. So I came to the Marriott Residence Inn for the available kitchen and because I have had great past experiences in other Marriott Hotels. I did not switch hotels again out of convenience of not having to move my roommate/tenant for a 3rd time.
I gave an average rating to this hotel because most the people at the front desk brought it down. The valets were all great guys and helpful, as well as the cleaning lady.
Paul Madrazo
| 3 | null |
Not A Great Experience This Time...
I have stayed at the Hotel St. James previously and didn't have any problems. This past time, it was just a terrible experience. First of all, I booked a room with a King sized bed. When we walked into our room, it was clearly not a King (it was either a Full or a Queen). When I called down to the front desk to tell them the bed size wasn't correct, they YELLED at me and told me I was wrong and that it was listed in the computer as a King sized room.
That wasn't the only room problem. I knew the hotel had window units for A/C, so I was fully expecting that. What I wasn't expecting was our A/C to be broken. It was blowing room temperature air. That doesn't cut it when it's 95 degrees outside. My boyfriend and I went down to the front desk to complain about the non-working A/C, and the front desk man was extremely rude to us (he's the balding older man... named Mark I think). He yelled at my boyfriend and told us he didn't have time for our problem at the moment and that we would have to come back in a few minutes. We waited in the lobby for 15 minutes and when he noticed us again, he told us it would be at least 30 minutes until he could "get to whatever we needed". So rude. We should have left right there. Another gentlemen working (named Joseph) asked us if he could help us and we told him the A/C wasn't working, so he said he would come up in a few and check. 45 minutes later and nobody had come to the room or called. We go back down to the lobby and Joseph immediately realizes he forgot and he follows us up to our room. I asked him what size bed we had in the room, and he verified it was a Queen and the room next door had "a huge bed, bigger than ours". Nice. Anyway, he also verified that our A/C was indeed broken. He ran downstairs and got us a key to a new room.
We moved our things to the new room (it was 11pm-ish by this time). The new room was also a Queen and not the King I paid for, but the A/C at least worked so I didn't complain. I was told I needed to talk to the manager, Margaret, about our problems.
I told Margaret that we paid for a King and we only got a Queen. She looked our original room up in the computer and informed me that yes, it was listed as a Queen. The other guy told me it was listed as a King. If it was listed as a Queen, why did I get put there in the first place? Anyway, she told me that since I booked through hotels.com that I would need to contact them for a refund in the difference between King/Queen rooms. She then offered to do it for me, all while reminding me that I already got a 20% discount on the room through hotels.com. I felt like I was being "shamed" for wanting a refund since I didn't get what I paid for. I still haven't received my refund, but that isn't Hotel St. James's fault at this point.
I had a nice experience the first time I stayed here, but this past time was awful. The location is wonderful and there is a fabulous deli next door (Cranberry Deli), but next time I think I will pass on the Hotel St. James.
The trip wasn't a total loss, as I got engaged in NYC. :)
| 2 | null |
Good Hotel, maybe better options
We spend 1 night last week, 3 rooms 4 adults. It was very nice, the staff was wonderful, and the food was good. My only advice is for the money you might get better. The hotel is old and even though it has been refurnished, the bathrooms are old.
| 4 | null |
Couldn't ask for more.
Stayed with my three kids for two nights. Everything was great. I felt very safe. Everyone was wonderful. Free breakfast. Missed the complimentary cocktails because we couldn't seem to pull ourselves away from the Galleria. The rooms were clean, and the kids loved the swans. Will definitely go back.
| 5 | null |
Great Value
This hotel has been renovated so everything is brand new and really tastefully done. We got a great deal through Hotwire so were very very impressed by what we got for our $$$. Breakfast is included and was just what we wanted. Nothing special but you could get hot or cold breakfast but plenty of choice. They have a great gym and lovely pool also. Plenty of parking, computers for you to use in the lobby area, free of charge. Room was quite big and furnished well. The bed was big and very comfortable. We were fortunate to have a view of Dallas in the distance. It is a fair way from downtown Dallas so you will need a car. The Galleria is right across the road so you have plenty of shopping and food options there. There is a lot of freeway construction all around the area but we did not hear anything from in our room. I think this a great value hotel and certainly couldn't fault anything. The staff were friendly and very very helpful so keep up the good work. If we go back to Dallas, would certainly look at this hotel again.
| 5 | null |
Great Value Hotel
I stayed for four days in a junior suite (upgrade free for a 4 day stay) which was excellent. The extra room provides a lot of space and is great value for a New York hotel. My sister and teenage nephew also stayed in a suite which was ideal as it gave them each a room to sleep in. The mid town location is also ideal as shops/shows etc are all mainly within walking distance. I have stayed here several times on both business and leisure and have no hesitation in recommending the hotel. It is one of the best for value I have stayed at in New York.
| 5 | null |
Brilliant hotel in superb location with friendly staff
This was the last stop on our whistle-stop honeymoon tour of USA. Basically this hotel was superb and exactly what you need for a short trip to New York. We didnt arrive until 2300 but the member of staff (Patrick Lennin) who checked us in was superb and really helpful. He recommended the sandwiches which we needed after a flight where United Airlines ran out of food!! They were massive. We also had sparkling wine and chocolate coated strawberries waiting in our room for us as it was our honeymoon, a very nice and thoughtful surprise and it made our stay at the Fitzpatrick even more enjoyable. I spoke to Patrick quite a lot and he was helpful, friendly and polite. I would go as far as saying he provided the best service i received during the whole two week period in the USA and i would like to thank him for all his help during our short stay in New York. As for the hotel, it was clean, tidy and had a home feel to it. The room was just the right size for a few nights in New York as realistically you are not really going to spend to long in your hotel room when visiting such a great city. The best thing about the Fitzpatrick, apart from great staff, the location. It is a 2 minute walk from Grand Central Station and is essentially right in the central of all attractions. You can walk to the Empire State (20 minutes), Central Park (20 minutes), Times Square (15 minutes), and we did and it is the best way to see New York. The attaching bar and restaurant with outside courtyard was really nice (the decor was based on Irish Railways) and served good continental breakfast. All in all a great hotel to stay at for sightseeing in New York. I couldnt recommending it more highly. Finally i would just like to thank Patrick Lennin again for all his help.
| 5 | null |
Nice place to stay IN NY
Stayed here for a last minute trip to NY, the location is great and service was good as well, in general everybody was super friendly.Breakfast was a truly mad house, but the staff try to maintained the area clean but the space didn't help much, so the earliest you can go down the better.After being on line to get the food, and having rude people reaching over my tray went to sit and a hair(not mine) was in my scramble eggs. Other than that the location is great and I definitely will stay there again.
| 4 | null |
I would rather sleep in my car than stay here!
I thought I have prepared myself well knowing that i will be checking in at a Days Inn by bringing my own sheets, pillow covers & towels. But when I got there and saw the actual room, things that I brought were not enough! I should have brought gas masks, own toilet seat, high-grade protective clothing, 100 gallons of alcohol and disinfectants etc.
I can not explain how bad the room is, it smelled like a tobacco factory with a hint of curry food. The bed was at an angle, the sheets were crunchy and yellow-ish in color. The restroom did not even have locks. The toilet seat was decaying, the shower tub was decaying. I went down to see the manager, his name is Andy. He said, oh the smell will go away. He sprayed some cheap freshener on the curtains and said it will go away. After staring for about 10 mins, i told my boyfriend that I think we should leave. It was the memorial weekend and everywhere was booked, but I would rather sleep in my car than to sleep here. So we did not stay.
The city of San Francisco should do something about this place. It is a serious health hazard.
Worst part is, they charge $180 per night!
| 1 | null |
Excellent location for exploring San Fran
We stayed at the Club Donatello in June for 3 nights. We were on one of the club levels in a corner suite. We had a fantastic view down towards Union Square. The location of the hotel is great, very convenient to local shopping, restaurants and transport.
The room was huge and service each day including the turn down service was excellent. I love it when you can tell the housekeeping take great care and thought when servicing your room rather than just refreshing towels and making the bed.
The gym, spa and communal area on the top level is a great space to relax after a long day.
The bar on the mezzanine level offered a great selection of drinks and was open late for a night cap drink after a night out.
| 5 | null |
A very enjoyable trip!
Booked Ames for St Patty's day weekend! When we arrived, the hotel was a little hard to find, you just have to look for the arched windows half way up the building. The staff was very professional and helpful. We were upgraded to a king room, which was very clean and comfortable with a nice view. Hotel location was fantastic, right in the middle of everything you want to see! Street noise level was pretty loud but that didn't bother us, especially for being in our 20s on St Patty's Day weekend! My only complaint was the the shower stall, which had glass walls and was large enough for a romantic time for two, only had a half wall on one side. Water kept spilling onto the bathroom floor, so make sure you put enough towels on the floor near the entrance of the shower stall. Other than that, the hotel was perfect!
| 5 | null |
Ideal position
My daughter and I saved up for this once in a lifetime trip and chose to stay here because it seemed good value and was central for first time visitors.
Our welcome was disappointing to say the least. The man on reception was very unfriendly and the room we were given was already occupied. We went back down to reception and were given a key to another room and this time we had to take our own bags - this was due to the man who took our bags the first time having some sort of argument with the man on reception. The bath in this room was full of black stuff, almost like soil, and it was unusable. By this time my daughter was in tears, 17 years old and very tired, and wanted to go home. We were given another key by a lady this time who was a little more sympathetic. We had been travelling since early morning and should not have had to keep heaving suitcases from one room to another in a four star hotel.
This room was ok if a little worn in places. There was plenty of space to spread out and a decent bathroom. The housekeepers were lovely and really friendly and put the reception staff to shame. The sheets were changed daily and the room thoroughly cleaned each day.
The complimentary breakfast was good, fresh fruit salad and pastries, good orange juice and hot drinks. I really didn't mind leaving a tip although it takes time to get used to being constantly asked to leave them.The location of this hotel is perfect, we were able to walk to Time Square, Central Park, Empire State building etc. etc. We did have a fantastic time in the city despite the shaky start.
This hotel needs a bit of a spruce up and the Reception staff probably need a refresher course in welcoming guests who have travelled a long way and saved up for several years to do so.
One of our travel guides told us that New York heavily relies on tourism.
p.s The beds are really comfy!
| 3 | null |
We were treated like royalty!
just returned from our Phoenix/Tucson trip and cannot recommend ENOUGH the Royal Palms Resort!!! From the moment we stepped out of our car until the moment we left, we were cared for royally. Every staff person went out of their way to be personally engaging and make us feel welcome and cared for. The designer casita was lovely and extremely comfortable. If I returned, I would try a casita near the back of the propery, simply for the view. Bed was super comfy, bathroom was huge and lovely. What made this stay exceptional? The service. At every turn, the service was beyond great. Thanks to all the staff. Be sure to visit Mona, the concierge. She will make your stay even better with directions, suggestions and help. We traveled to Arizona for spring break but also for an early 20th anniversary trip. Everyone helped us celebrate our marriage in great style!
| 5 | null |
Smells bad
First, make sure you are booking the hotel you want. There is another Comfort Inn (Zoo / SeaWorld area) nearby and it has a better rating than this one. At this one we reserved a kid's suite, however, they do not seem to have a room as pictured on the website w/kid's bunkbed. So you buy a room and get another one that is dirty and smells bad. The staff at the reception is courteous, but the cleaning people seem to make a special effort to make you feel uncomfortable.
| 2 | null |
Not so HOT!!!
My husband and I arrived at the Hotel Villa Florence, in San Francisco, CA. All was well, We went to explore the city a bit, the conciergie made us a reservation at the attached resturant. We woke up to spend another great day in the city. When we tried to get ready we realized there was no hot water. We called down to the hotel front desk . Their only reply was "yes there is no hot water". My huband had to run down the the local Walgren's to purchase some coffee and pond's wipes so I could at least get dressed. When we checked out I requested to speak to the general manager of the hotel, I was told he wasn't at work today (you would think that with a major problem in the hotel like no running water the general manager might want to show up). So instead I was to speak with Edwardo Aguilar--------- ----------- he explained that since we had prepaid there was nothing he could do for us. I asked for a buisness card he didn't have one, he gave me a yellow sticky note. I then requested my print out of our bill, Edwardo gave me a blank print out with no name, no room number nothing. Thanks Edwardo!!!. We gave up on our plans for brunch in the city and drove home instead to get a hot shower. Nice hotel, Bad management, We will never stay here again. We decidedd to stay at the major hotels who know how to handle any kind of problems..
| 1 | null |
New York Break
Had five day stay at hotel early March.
Cant understand why check in wasnt till4.00pm, longe ques for guests wanting to check in.
Small room, only on desk chair, so tight , only had sliding door on bathroom.
Rooms bright and clean
Good location, easy reach of times square and theatres, and central park
Lots of good restaurants within easy reach.
Hotel being refurbished, reception and entrance still to be done.
Staff , helpful, very busy hotel
No visible sihns of any catering outlets in Hotel other than coffee dispence in gift shop.
O.K. for short visit , as spent most of time exploring New York
| 3 | null |
Average room condition, nice staff
This was my first stay at a Fairmont property, and the experience was certainly mixed. While I typically prefer to stay at modern/renovated hotels, I stayed here on business on a corporate rate, so I had little choice. First impressions were that the hotel had an old-world elegance, at least in the lobby, and the staff who greeted me and checked me in were delightful.
My room, an executive suite on a high floor, was just OK, but tended towards the "shabby" side of "shabby chic." Don't get me wrong, I'm not being critical just because the hotel is older, but more because the room was in need of some updates. The furniture in the sitting area was older and looked kind of worn out and had some stains, and the carpet was dirty and in desperate need of replacement. The bathroom looked remodeled and was nice enough. I used the very adequate fitness center twice while I was there, and there was no extra fee to do so (something that drives me crazy when I'm traveling and spending hundreds of dollars on a room).
The best part of this hotel, by far, was the staff. In all my interactions with them at the front desk, at breakfast, in the gym, and everywhere else, they were incredibly accommodating and friendly. And it felt authentic and not forced. I did enjoy a couple of meals here as well: 2 room service dinners and 2 breakfasts in the Georgian, their premier restaurant. The quality of food across everything was superb, and they offered some staples as well as unique items. And if you have a chance to eat in the Georgian, the ambience of this beautiful restaurant is worth a visit.
So overall, I probably wouldn't stay here again, since my first consideration during business travel is to be comfortable in my room, and I'd probably stay in one of the more modern hotels in the area. But I might come back here for a meal and to enjoy some of their great hospitality.
| 3 | null |
Location is Awesome - Room was tired!
I expected more from this hotel. The location was great but the rooms, hallways and elevators could use a little updating. The room was clean and comfortable and the staff was friendly. If I were to go back to San Antonio - I would try another hotel on the River Walk.
| 3 | null |
In desperate need of updates!
Booked this one through priceline and thought we got a great deal because this hotel is listed as a 3-star. However, we were overall displeased and I would have to say this should be a 2star level. Room doors are on the outside, you must climb many stairs and walk quite a ways carrying baggage as there is only 1 elevator on the far end of the property. Though the room was very clean, the TV and furnishings were at least 20 years+ old. The bed was comfortable, however everything else was so old and dingy that I could not believe this was a property Radisson would be affiliated with. I know we didn't pay as much as we could have, so I need to take that into account - however, if you are looking more than a bed and a shower, I'd stay somewhere else. We stayed here on our annual summer vacation and don't have the luxury of traveling often - and look forward to our annual trip. So when I saw this room , I was so disappointed that I must admit I actually burst into tears. : (
| 3 | null |
Best bargain hotel ever.
I booked this hotel based on the reviews here and I wasn't disappointed. I opted for the "Executive King Suite" for like an extra $10 over the basic king. I think I paid around $110/night. The room (not really a suite) was huge. Since the place is fairly new, everything was clean and fresh. I don't know if I had neighbors, I never heard a peep. The front desk staff and the housekeeper were extremely friendly and helpful.
Location is close to the Lakeline Mall, but you'll need a car as there's nothing within a quarter mile of the place except a Target kitty-corner across the street.
Breakfast, for a bargain hotel, was excellent. Scrambled eggs, make-your-own waffles, bacon, sausage. Excellent. I gave the "restaurant" four stars even though it's just a breakfast buffet.
All in all, best bargain priced hotel I've ever been in.
| 5 | null |
Excellent Value
We live in NJ and often go to the city and back the same day. We wanted to go somewhere nice for our anniversary to eat and decided to stay the night in the city. I read a lot of reviews and picked the Fitzpatrick because it was a boutique hotel that wasn't too big like some of the chains and it was in a good location at a reasonable price for NYC.
The place met my reasonably high expectations. I requested a quiet room and Peter found me a quiet room. We were actually able to check in a little early. The room was clean and a decent size for NYC. There was a little fridge and coffee area, which was nice. We used it for sodas and waters. The bed was very comfortable.
We went to the bar and the bartender was nice as well. I also ordered breakfasf from room service and it was efficient and decent food.
In summary, I would highly recommend the FitzPatrick Manhattan. Thanks for a great stay.
| 5 | null |
Declining standards
We have stayed at this hotel several prior times and had been satisfied - great location and great lobby. However, our stay last weekend was not good. The sheets were torn and the bathroom was dirty. We reported this to the front desk who said it would be handled. When we got back to the room that evening we found that it wasn't. We complained and they sent a defensive housekeeping supervisor to our room. She offered to bring in the cleaners at 8 p.m. We declined as we were tired. The next morning we reported this interaction to the front desk clerk who explained to us that there were indeed problems with housekeeping in this hotel and that housekeeping management was defensive. Also, they had cranked up the air conditioning for no reason for our second night and it took forever to get the room under control.
| 2 | null |
Standard downtown hotel
We stayed here 1 night, ONLY because it was a few block walk from the concert we attended.
Poor experience overall. FIRST, the so-called king bed was not a king bed. It was a queen. It makes a huge difference to a good sleep, so you don't hit your spouse constantly.
Secondly, valet parking??? is that really necessary. It's just a hype for a money grab. You can park yourself 20 times faster. Besides when you forget something in your car, it's the valet again.. TIP, TIP, TIP.
Thirdly. bathroom sinks need a thorough cleaning under the very visible rim - mold!!!
VERY disappointed. Won't stay there again. My advice. Stay further out and take a cab. It would be worth it!!
As for the breakfast, it was too busy to go near it. Loaded with kids. We went elsewhere.
| 1 | null |
Looked great online but really undelivered. Old fashioned, in need of updating.
My husband is a Hilton Honours member and we have stayed in several Hilton hotels now for both business and pleasure, including Rome Cavalieri, London Bridge, Paris La Defense, Hilton Malta, Hilton Berlin and Hilton Metropole Brighton. And, as good as Chicago may look online due to the sheer size of it, this was sadly the most disappointing. A real shame as Chicago is such a great city and we expected more.
We were in town to go to the marathon and upon arrival the place is impressive - the entrance is very grand. We were offered an upgrade to a King suite, lake view and whilst very happy at first, we were soon disappointed by how dated and old the interior of our room and indeed the whole floor was. Old brown swirly carpet, a stale smell to the room, old brown furnishings, corny marble lamps, an old bath that was about a foot deep very short in length, bad wallpaper everywhere, awful brown and gold curtains... it really failed to impress. There was a fridge but an empty one; 'they don't have mini bars in this hotel'. (Very odd for such a big hotel in such a grand city) and no bathrobes, slippers etc. These things aren't necessary to enjoy a hotel (bathrobes) but I have had them in lesser graded rooms in smaller hotels, so this was a bit disappointing. Especially as it was just over $500 per night!
As a Hilton Honours, we have also been used to a bottle of water being left in the room, maybe with a complimentary jar of nuts or sweets with a welcome note... but nothing was left here. Again, for $500 per night you would expect something.
There is actually one floor of the hotel that has been updated and one bar, but that is only one floor ... out of about 24!
The Executive Lounge was poor. The continental breakfast was not continental ... cereals were kids cereals, some bagels, dry muffins and small pastries. A bit of cut melon and some oatmeal. No yoghurt, no meats, cheeses, eggs, tomatoes etc etc. Again, the furniture and decor was old and seriously out of date, and just all felt a bit scruffy, especially for an Executive Lounge where you would expect more... and again, considering the prices of the rooms.
The pool and gym are nice, and the changing facilities adequate but still rather dated.
I should imagine that in its day, this was all very grand but not so now. It certainly needs a facelift and for the money, a lot better service and additional touches. We wanted to love this hotel but it fell short of the mark for the cost.
| 3 | null |
Nice hotel, room service needs help
We checked in and ordered room service and after an hour called down to find out where it was. The front desk was very nice about it, checked on it, and called back to say it was on it's way and they requested the kitchen take it off my bill. The food was cold, bread was hard, and ice melted.:( The next morning they said 30-35 minutes and again it was over an hour and food was not warm.
Overall the staff was friendly and tried to accommodate. The location is good if your there to shop.
| 3 | null |
Friendly, comfortable stay
I stay at Hotel Zaza at least once a month for business. The staff is so incredibly friendly and the rooms are always comfortable, clean and sunny! The cost of the rooms are comparable to more generic hotels, but you get a lot more for your money! I absolutely love staying there and would recommend it to anyone looking for an affordable, comfortable and very friendly spot to stay in Houston!
| 5 | null |
Do not stay in this hotel
The location is excellent, however I can't say anything else positive about this hotel. We stayed for two nights, just because of the price (but if it was up to me, we would have paid more and stayed somewhere else). There were blood stains on the sheets, the place was generally really dirty and in the morning we were freezing because there was no insulation around the air conditioning unit! When we finally checked out, we left our luggage behind the check in desk for an hour. When we got back, my friend asked if she could use the bathroom, the man behind the desk said no! Very hospitable indeed.
| 1 | null |
never again
The room door had huge gaps around the edges. The toilet was lift up on a plateform about 2 inches, so you hit your toes each time you used the restroom. closet doors did not shut.
| 1 | null |
Good location, okay accommodations
Stayed here as a family of four over 4th of July. Great location, walking distance to Pier 39, IHOP across street for breakfast,and nice pool. Cons: $45 a day parking, $25 per person breakfast buffet and lackluster service. Elevators are slow, rooms are quite small but clean and lobby is nice. The valet took more than 15 minutes to get our car, check out line was huge. Overall if location is what you want then go for it, if you expect good customer service and plan on spending time in your room then pass.
| 3 | null |
Great location, nice rooms
Great central location in Seattle. Walk to Pike's place market, shopping, and other great sights. Rooms are good sized and newly remodeled. Be prepared to pay $44 for parking if you bring a car, and wifi costs money as well (though not for starwood pref. guests). All in all, one of the best places to stay without totally breaking your bank.
| 4 | null |
great location, worn and dirty
This hotel is in a great location, at Lombard and Gough, walkable to the Marina, Union Street, Fisherman's Wharf, North Beach, and Chinatown. We had a spacious two-room suite that was reasonably priced and had good views of rooftops and trees. However, overall the motel was not well kept. It was worn and dirty, especially in the hallways and elevator (the room was pretty clean, but quite worn). The third-floor lounge and terrace were dirty and depressing, trash in the corners. The staff seemed tense and unhappy. Our room wasn't ready when we arrived, still not ready an hour later, and desk and cleaning staff argued in our presence about whose fault it was. This set the tone for our stay, making us pretty uncomfortable overall. I would fault owners or management, since the unhappiness seemed widespread. Too bad. This motel has lots of potential.
| 2 | null |
It's an ok property
Nothing much to complain about, nothing much to shout about. I choose the location due to the proximity to my clients plant. It is right on the gulf (I45) freeway. Due to the near freeway, to room noise was quite loud. Plus its Houston, so the AC has to run all the time. I would suggest a room on the southeast side away from the freeway. Otherwise bring some comfortable ear plugs if road noise bothers you.
The property is in good condition. Room furnishings is several years old, but in good shape. The TV’s have been upgraded to flat screens. My king suite had microwave and a refrigerator.
They host a reception in the lobby from 5:00 to 6:30pm. They offer soda, wine and beer along with chips and a hot snack (think pizza rolls). That is a nice touch. They always seem to run a bit late, yesterday the drinks were put out after 5:30pm. And breakfast is routinely late all week, except for the morning the cook didn’t show up at all. I was impressed they had to go bags for those looking for breakfast on the day the cook was missing.
There are some restaurant nearby but its reported that the neighborhood is not the best. A car is required for this location.
| 3 | null |
Convenient location but room was not clean
I was visiting SF alone in July 2012. It was a last minute decision and so I did not have much choice as most of the decent hotels were full or expensively priced. I selected Surf Motels as it was located at a convenient location with free parking. Overall I was not impressed, there is no way I would have stayed here if I was travelling with family. These motels on Lombard Street are called Motor Inns. The room was a single bed.
The Carpet was smelling and I was told to turn the AC on and open the windows to vent the odor. The blanket was old (the cheap mustard color type) and had some stains. The comforter was old, worn out and stains that were camoflauged by the print. The bathroom was old and just OK. The curtain was old and the rod was bent, these are items that are inexpensive and easily replaced. When I spoke to the front desk about the carpet, he said he would talk to the owner. To be frank I just felt dirty and made sure I did not walk bare foot at all times.
The only plus point was that the linen was clean, the towels were thinned out. They have some pastries at the front desk in the morning no breakfast. The in room coffee maker was not clean and I did not use it at all.
The location is convenient as there is an IHOP next door with some restaurants close by. There is a Bus stop close by and it is a couple of miles from Fishermans wharf and the Golden Gate .
They have some pastries at the front desk in the morning no breakfast
I did a few checks on motor inns on Lombard street and found out they were priced the same or slightly higher but had much better rooms and clean too. So check them out .
| 1 | null |
The Hotel Giraffe DOES NOT STAND behind their services.
Within half an hour of check-in I received a call from the General Manager at Hotel Giraffe informing me that my car had been involved in an accident while in their possession on the way to the parking garage. Their attitude - not our problem - take it up with the parking garage as if they had no liability or responsibility for what happened. Neither the hotel nor the garage has paid for the damages eventhough repair estimates were promply provided. While I recognize the fact that parking is an outsourced service - in this case Rapid Parking, Inc. - the hotel has not done anything to facilate resolution. I am extremely disappointed in the manner this matter has been handled and continues unresolved. If you are looking for arrogance and complete lack of customer care in matters like this, then The Hotel Giraffe should be your choice in hotels. Good luck!
| 1 | null |
The most expensive stay
We stayed at the hotel couple days ago and my wife's rings (wedding ring and engagement ring) disappeared from our room. It either happened when we were out of the room, but most likely she forgot them in the room when we checked out. We returned to the hotel couple hours later but they said that housekeeper hasn't seen anything. Moreover, the front desk said "we are sorry" without any attempt to show that they care, like if it was pants that we forgot and not expensive jewelry. They haven't bothered to tell to the manager and call to security personnel. Only three days later they checked the log for the door to see who else could enter the room when we were out. We reported to the police but no hope left to recover the rings that have so high sentimental value to us.
A minor remark, the room we stayed in has a door to another room, and it is extremely noisy when the adjacent room is occupied. If you have to stay in this hotel, don't take kids with you.
| 1 | null |
Good and Comfortable
There are so many things to enjoy offered by the hotel. The pool, free full breakfast, fitness center and comfortable pillows with the bed. The hotel is surrounded by other hotels so they need to be alittle bit better than the rest. Check in is easy, but I ran into several problems during my last stay and there was one one person to assist and I waited a LONG time. The hotel offers DISH TV so if its windy the reception is terrible. My room door entry lock quit working and I was forced to get teh front desk to open my door everytime I needed to get in. No maintenance guy on duty or a reason they couldn't fix it for some reason. Small problems that they can help with faster. Overall a decent place to stay and I will again.
| 3 | null |
Perfect location, comfort and staff
I travel to Boston frequently and I would never stay anywhere else than the Courtyard Copley Sqare. The staff from Bernardo the GM to those at the front desk to the valet are all focused on excellence and customer service! The property is conveniently located near everything whether you want to take a walk down Newberry Street, head to Fenway, eat at some of the best resturants or get to any of the many attractions in Boston. The hotel feels like a family owned hotel as there are less than 90 rooms. I highly recommend this hotel and staff to all!
| 5 | null |
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