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AMAZING - exceeded expectations.
On the advice of good friends I stayed here in January with very high expectations. These expectations were exceeded from the moment we checked in to the day we checked out, this hotel was absolutely fabulous. Having stayed at the Ritz in Moscow, Berlin and San Fran recently I knew what to expect but this was a step up. The staff , in all areas of the hotel, were genuine, friendly and helpfull. Charles in the club lounge was a great guy - always smiling and remembered all our favourtie drinks !
The massage was one of the best i've had and was able to get one almost on arrival which was great after a 30 hour journey from Perth Australia.
The location , room qualtity (arghhh the beds !) lobby lounge were top class. Check-out was perfect and all our room additions etc through amex were catered and accounted for.
My last stay in NYC was the the Peninsula which was great but the Ritz has something special in this very beautiful city. I've found my home away from home and can't wait to get back there.
| 5 | null |
OCEAN VIEW IS GREAT!!
Excellent staff, excellent view, excellent everything! After breaking up our trip between multiple hotels, I was happily relieved we saved the best for last. This will be the only hotel we stay in when we come to San Diego from now on. The staff was very attentive and friendly. The view was everything we had hoped for with a full ocean view that lined perfectly for the sunsets during our stay. Also being right next to the ocean (with only a sidewalk separating the hotel from the beach) allowed us to enjoy the beautiful sounds of the ocean waves crashing on the beach as we slept at night. The balcony for our room was large enough for me and my family to comfortably enjoy the sunsets without feeling crowed at all. My only advice is this, make sure to pay the extra money for a full ocean view, it is definitely worth it. Also my husband and I didn't realize when we booked our room that the hotel's best rooms are only available by contacting the hotel directly. When we booked our room(through a third party site) we thought we were reserving one of the best rooms they had available, only to find out afterward that the hotel offers a series of suites as well. We definitely plan on upgrading to one of the suites for our next stay.
| 5 | null |
You get what you pay for
Stayed for two nights in May 2012. Location (near Union Square) and price (under $100/night) are terrific. The housekeeping staff did a good job. The free wi-fi worked well and the hot water was hot. The good news pretty much stops there. The place is kind of a dump. As one reviewer stated, it is more of a hostel than a hotel. No charm whatsoever. 'Reception' area is the smallest I have ever seen. The one (small!) elevator looks like it was last refurbished in the early 1900s. Narrow hallways. Thin walls, with God knows how many coats of paint on them. Small room. Tiny bed. Window opens onto air shaft. Sink in room with no additional lighting (be careful shaving!). TV and mini-fridge worked, but had to unplug them to charge computer and phone. Melamine table/desk with plastic chair. No phone or in-room coffee (however, two Starbucks within two blocks). Very tired carpeting and bed coverings. Hotel attracts a younger crowd that likes to come in late making lots of noise. Yes, it is more of a hostel than a hotel, but at least it is clean, the location is terrific and the price is right. You get what you pay for.
| 3 | null |
A little gem in south Austin
I absoutely love this hotel; the location is incredible and the down comforters on the bed make you feel like you are at home. The beds are like sleeping on a big marshmellow and the bathtubs are huge! The only downside I can say is the hot tub has been broken for about 6 months. I don't understand why this has not been fixed considering how much the rooms cost. We have stayed here 3 times in the past 6 months and the hot tub has been out of order every time. Otherwise I would give this hotel a 4 star rating!
| 4 | null |
Great value and great breakfast
This is a great choice for a budget minded family on an overnight stay in Seattle. My family of 5 stayed here as a stopover on our way to Houston. The hotel staff were friendly and our suite was big enough for our whole family with 2 queen beds and a sofa bed. This hotel features an excellent hot buffet breakfast and a nightly managers reception which was on for 2 hours. On the breakfast alone, this is great value for a family of 5. Two thumbs up.
| 4 | null |
Nice room, tiny bathroom
There are two Marriott hotels in Union Square. This stay was at the one on the corner of Sutter and Stockton STs.
The hotel is a nice property with doormen opening the doors as you enter and exit. Staff was friendly and attentive.
The lobby isn't much: basic space to support check-in, check-out, a bell desk, and access to a restaurant.
The rooms are comfortable with a cushy bed, flat-screen tv, desk, and great views (if you are on a high floor). Space is a bit tight. The room had a feeling of a long, narrow galley. I was disappointed that there wasn't a place (other than the desk) inside the room to eat.
The closet was also small. Rather than a bar across the entire closet, there were to bars running from front to back. This allowed the closet to be more narrow. This might work well for people with roller bags. It was a nuisance for me because I have a hanging bag. Once the bag was suspended across the two bars, hanging clothes had to either be hidden behind my bag or placed in front, limiting access to the bag. Tolerable, but annoying.
Most frustrating was the size of the sink in the bathroom. It was tiny with limited space for tools (hair brushes, shavers, toothbrush/toothpaste, etc.). And using it I felt cramped by the shower curtain on a curved rod that caused it to insinuate itself into the space for the sink. I couldn't get it out of the way enough to not feel cramped as a shaved or brushed my teeth.
Maid service was attentive. And, as a frequent stayer, I received nightly turn-down service: closing the curtains, a brief tidying up of the room, and leaving two chocolates on my pillow.
My Marriott status also entitled me to the use of the Concierge Lounge. The lounge served a breakfast of oatmeal, cold cereal, scrambled eggs, the usual unripe fruit (cantaloupe, honeydew, and pineapple), and good pastries. The croissant were crispy and flaky. There were scones, pain au chocolate, and various fresh sweet rolls. Orange juice was served at breakfast.
Coffee, and a selection of teas, soda, and beer are available throughout the day.
The afternoon snacks were disappointing. Turkey and ham sandwiches on focaccia, a hot appetizer (e.g., mini vegetable spring rolls that were mostly fried dough with limited vegetable filling), a tiny vegetable "salad", and a cold antipasto tray that usually included slices of sausage, cheese, and olives. A later dessert included an assortment of three mediocre cakes and brownies.
A nice feature is that the lounge is open all day even when food is not being officially served. Soda, coffee, and tea remain available. Between meals, mixed nuts, pretzels, and freshly baked cookies are also available.
| 4 | null |
Amazing Hotel!!
Love the experience in this hotel, the rooms are clean, the personnel is gentle and helpful. The facilities are great and the location cannot be beat. Also the price is very reasonable. Me and my wife will stay in this hotel next time we come to ny.
| 5 | null |
Could have been a 5, but for the ABUSIVE INTERNET POLICY
Having moved here from the financial district Doubletree, I guess my expectations were a bit high. The lobby was crowded, there were not enough desk staff, the elevators were slow, and the general feel was not as accommodating as the other hotel.
The room itself was nice and comfortable, and quite. The work area was adequate, and room was bright.
WHAT REALLY UPSET ME, IS THAT THE INTERNET ACCESS IS CHARGED PER DEVICE. I TRAVEL FOR BUSINESS AND HAVE AT LEAST 3 DEVICES. TO HAVE TO PAY FOR EACH ONE IS AN INSULT! THAT PRACTICE IS UNREASONABLE, BORDERING ON ABUSIVE. FOR THAT REASON ALONE, I WOULD NOT RECOMMEND THIS HOTEL, OR STAY HERE, AGAIN
| 1 | null |
Location is what Counts.
As in previous reviews, this hotel is perfect if you are visiting Boston and need to do all the tourist attractions. The Commons, Freedom Trail, "T", etc, is within blocks of the hotel. The staff were all very friendly and willing to answer any questions you had.There were three of us and the room was okay in size except for when you had the hide-a-bed out. Made for a tight squeeze. Bathroom is small but you don't spend all your time in there so not an issue. Bathroom was clean and that is what counts. Microwave and refrig was nice to have with the obvious coffee maker.
We had quite a few little issues with the hotel but I still rated it a four because of the location and the issues were resolved for the most part.
First off, when we checked in, we were given the wrong type of room. When we checked with the front desk the gentleman said we had booked a standard room even though I had all the confirmations indicating we were to get a suite. Hotel was fully booked so we had to wait until morning to change rooms. Next day, front desk indicated we had booked a suite and we would be given one and our things moved during the day. They did adjust our bill to reflect the lower price of the standard room. Came back to hotel in afternoon and the suite was still not ready but they said it would be just a few minutes so we decided to wait. Few minutes went by and the front desk notified us that they had given our suite away!!! But they had another one in a few minutes. They moved our things to the new room which was on floor two. I immediately questioned where our room was because I knew it was above the bar but the staff indicated it would not be a problem with noise. First night all was quiet. Saturday night was a different story. Upon arriving back to the hotel after 10:00 PM, our room sounded like the bar. We called down to complain about the noise and was informed that it was karoke night. Found out everyone was complaining about the noise. They did ask the bar to turn down the music and close the windows in the bar. That helped somewhat. We ended up putting the fan on in our room to drown out the noise. By midnight, the noise had stopped in the bar.
Other minor issues such as never having three towels in the room or pillows. They would say check the closet in the hallway, but they were always empty so we had to call down for extra pillows and towels.
We were also offered a complimentary dinner or breakfast due to all the problems with our room.
Would stay again at this hotel but definitely do not stay on the second floor, request another room.
| 4 | null |
Not up to Sheraton standards
We were very disappointed in this Sheraton. Rooms are old and in a serious need of updating. Wallpaper peeling severely. Our bathroom was dirty and was never properly cleaned the entire 5 night stay. There was a large, prominent cigarette burn on top of the comforter that was never replaced for the whole stay.
Location is good and most of the staff were very nice.
The one, extremely rude, low class staff member was the older woman with long dark hair working in the Club Lounge. She was nasty and snappy and would only change her tune if you ordered wine from her. She even kept the water and pop in the back so that you would have to "order" it, hence her trying to get tips. The small amount of food put out at night was pathetic, the floors were covered in food and the food was not replenished.
On the other hand, the gentleman who worked in the club lounge in the mornings was friendly, professional and hardworking. He managed to keep the area clean and food replenished at all times. He also put the beverages in the beverage fridge so we could help ourselves (as it should be!).
Another gripe with the Club Lounge is that for our entire stay neither computer in the lounge worked. There was no sign on either computer saying they were out of service either. Finally, we were told that they had been out of service for a week. Unacceptable.
Within a quick walking distance to Fox and Obel which is a gourmet grocery store and take out. Excellent food.
First and last time at the Chicago Sheraton but definitely not Chicago which is a beautiful city.
| 2 | null |
Close to Logan airport & transport, rooms standard, food options limited
We arrived late at night from the west coast.
The hotel is less than 10 mins from Logan airport.
They had kept our room but not one with a king bed as requested. We were given one with a crib, for the child we never had .... we were moved to another room.
Its 11.15pm .... room service: no, restaurant closed. Staff had not suggestions .... like walk 100 feet to LTK which is open until 1 or 2am.
OK lets sleep.
Awoke next morning, hungry and head to 606 for breakfast, please see the review. Don't stop for the coffee.
On the upside, the concierge was fantastic and did double duty directing people to the various sites of Boston. There is a silver line bus stop opposite which is really great for getting into the center for many attractions. They did a great job running a meeting for 500 people with AV etc.
The rooms are standard but well appointed with flat screen TV, kettle, fridge, iron, ironing board and hairdryer. There was a problem with the internet which took about 2 hours to fix.
Local fare is actually very good for the newly developed seaport area: Try Legal Test Kitchen and Bar, Legal seafood, Mortons and J. Pace and Sons deli - on on Seaport.
| 3 | null |
Rooms very comfortable but the wait at reception is interminable
We've stayed at the Waldorf many times over the years, so I was pleased to see that the refurbished rooms are a delight, the beds are comfortable, the rooms are a decent size and everything works - except possibly the bath but then this is America!
The one drawback of the whole place is that queue (line) at reception. Why does it take so long to book in? And to add insult to injury no matter what time we arrive our room is never ready, even at 8pm in the evening. Normally we've just got off a transatlantic flight so would love to have a shower and a lie down, but no it's a sit in the entrance hall (majestic though it is) for half an hour whilst housekeeping complete the room service.
So why do we keep going back? Well the location for one thing - very central, Oscar's for another - excellent breakfast, and yes the rooms, because once you are in them they are just what you need after a long flight - quiet and spacious.
| 4 | null |
Great value, Great stay
I would certainly recommend this hotel to others.
The only downside was the somewhat iffy neighborhood around the location, as the number of prostitutes and homeless was palpable, especially after the sun goes down. Not the hotel's fault, and guest at the (much) more expensive upscale Wyndham Hotel a block away have the same issues to contend with.
Me and my wife just finished a four-night stay and were pleasantly surprised with the hotel, even wagering to call it 'Swanky' after checking in. The staff were courteous, friendly and helpful. The parking garage is a very nice touch as it not only keeps the elements out, but provides a greater degree of security; plenty of spaces to park in. We had a King Suite, and it was very acceptable. The sink-equipped kitchenette was a very nice touch, with a large refrigerator and a microwave with more than enough cabinet space for storing food items brought along.
We unexpectedly had a request from a friend on the last day of our stay for a place to stay, and the staff quickly arranged for a roll-away bed. So quickly that it arrived before I'd hung up the phone with the front desk to the request!
Transit is fantastic. They have a taxi (free of charge) perform the airport to hotel shuttle, and the VTA lightrail is immediately in front of the hotel (Gish Station.)
| 5 | null |
Small room/over priced
I stayed there on Saturday August 18th, paid over $200 after using an app. on my phone. They put us in a little corner, room was like a janitors closet, it was tiny, the sheet had stains. Not much room to even move with our 1 bag on the floor. On our way to the room that night we can hear people having sex, we were even woken up at 8 a.m. because of loud moaning. Complained to management and we were told that they can't help us and we would have to stay and that they have the best hotel in NYC. NOT TRUE!!! We go to NYC at least 1x a month and this was the worst. The bathroom was tiny, not worth it at all!!!! We ended up checking out of the hotel and found a hotel that was nicer, bigger, cleaner and less expensive down the street. Save your money and go somewhere else!
| 1 | null |
Good location, bad everything else
I never go to the trouble of giving bad reviews to hotels, restaurants, bars, etc. However, in the case of Hotel Pennsylvania, I'm more than willing to make an exception. This place was/is an absolute dump. I understand the appeal of an historic hotel in NYC, but I have no tolerance for old, ratty linens, dirty bathrooms, non-working lights, missing amenities (i.e. ironing board), and just a general lack of being with the times.
The room was $120 for one night, which, by NYC standards, is cheap. Holiday Inn Express was the exact same price, and I wish I had gone with them instead of Hotel Pennsylvania. I'm not what anyone would call a frequent traveler, so any hotel losing my business is far from an issue for them. However, I hope I can influence anyone else that is even considering this place. If you enjoy staying at any hotel with modern amenities and acceptable upkeep/cleanliness, DO NOT stay at the Hotel Pennsylvania. Consider yourselves forewarned :)
| 1 | null |
what a rip off!
I paid $200 for a room, thinking that we would at least get average. I even paid a little more for a "Deluxe" room. What a frickin joke. There was a crappy little wooden desk for the deluxe. The rooms are so outdated, the beds and rock hard, and there was duct tape holding the batteries in the remote. They have false advertizing for a pool, NO POOL. No free coffee even. Very close to fenway which was nice, but there was SO much noise and so busy all night long, we slept very little.
THIS PLACE WAS NOT WORTH IT AND I WOULD NEVER STAY THERE AGAIN.
| 1 | null |
No hands in the Bread!
The old rule of thumb is, "if it's too good to be true, then it probably is", as is the case with this establishment. But speaking of rules....this place is full of em. It's not that I'm against following rules in any situation, but one would expect when they are a guest at an establishment, you might be treated with some amount of respect as a customer. Not at the ol' Allen Lee. This was the first thing I noticed when I checked in, and it continued to permeate my stay over what was a week that more or less put a huge rain cloud over my time in DC.
First off, don't even think about questioning the staff, or asking for them to address any problems you might have found with your room. They have lots of posted rules, but the one overriding policy can be summed up like this "we have your credit card number, don't rock the boat and don't argue with us or we will screw with you". I've never been treated so rudely in my life, and any push back is met with rather angry tones and a very dismissive attitude. I got to witness this on several occasions as there was usually a rather loud disagreement between one guest or another and whichever slow minded, socially devoid numskull they had behind the counter for the day; and god forbid you have to deal with "the rat"...or something like that. I heard him say to one patron, "don't ever turn your back on the rat" as the patron walked away post altercation. This was the same guy that kicked me out of the lobby at 12:00 a.m. (the only place you can get a wifi signal), even though there was no rule posted to that end; all I got was "we can't post all the rules". And make sure you use the tongs for the "continental breakfast", which consists of two loaves of bread, some jam and butter. They make it very clear that tong usage is mandatory. I'm so glad they care about cleanliness when it comes to the bread line, but the rooms crawl with cockroaches and have a sense of filth about them.
One other major item of note is that this place IS NOT A HOTEL!!!!! I don't care what the website says; it's false advertisement. It seems to be a flop house, or a boarding house for refugees or something. I found on the web that they have some contract with DC services for people in between stable living situations. Lot's of random and weird characters abound in this fire trap of a building that feels as if it's about to collapse. I am not knocking anyone for being down on their luck or those facing hard times in life, but if I am staying in a hotel I don't want to have to take any belongings of worth me everywhere I go for fear of theft; which was ever present.
At the end of the day, this place seemed like the type of place you would go to score a bag of something and/or maybe get a quickie for the exchange of a few dollars. If you don't have much of value with you, don't mind being treated like a piece of crap, and all you plan to do is sleep there (covered in plastic for your own protection and good luck sleeping as there is yelling going on every night between the fine cadre of guests and constant sirens outside given the proximity to a hospital), then this is the place for you. My suggestion, stay a ways out at a cheap Days in and buy a week long metro pass. The extra time on the train would be well worth avoiding this nightmare. The Allen Lee.....or as I will forever refer to it, The Scampering Flee. NEVER AGAIN!
| 1 | null |
Good location in Need of Some Updating
Hear representing 84444.com at a conference. Great location near Radio City Music Hall, 30 Rock, and Times Square. Rooms were ok, but in need of some upgrades. My window opened (which is a little odd on the 20th floor of a NYC high rise hotel), the shower had a half door which made water coming on the floor unavoidable. The bed was clean, but a bit hard. The TV was circa 1990. Long waits for elevators. Continental breakfast was free and a nice touch, but not much to choose from. Positives was cleanliness.
| 3 | null |
Great location
We spent 6 nights the El Gaucho Inn over the July 4 week. The rooms were clean and comfortable. We really appreciated the leather sofa and chair, it was great to have a place to sit and relax at the end of the day. The free Starbucks coffee in the lobby was good every morning, they even had decaf and tea for the folks who don't want high test.
Every evening there was ice water with lemon slices or ice tea in the lobby with a bowl of fruit. The staff was courteous, especially the valets who parked and retrieved our car for us.
The location in Belltown is really convenient. We walked to Pike Place market, the Space Needle, and to lots of resturants. Although the El Gaucho doesn't have an elevator, they did bring our bags up to the second floor on a freight elevator so we didn't have to carry them ourselves up the stars.
The only amenity we would have liked was a balcony, or some place to sit on a deck. The hotel is only a few blocks from the water and a roof top deck or something would have been great.
| 4 | null |
serious drawbacks
The Copley House really isn't a hotel. A central office assigns studio apartments all located in the same neighborhood. Ours was #306 at 41 St. Stephens, It could have been fine, but was pretty rundown, in addition to having the following defects:
1- One of the two gas pilots on the stove was out.
2- The phone was there to make local calls, but it did not function.
3- A kitchen window was stuck open. We noticed this only after a maintenance man who had appeared promptly to fix the gas situation had left.
| 1 | null |
Good location but disappointing service
This hotel disappointed for a four star hotel and the price paid. Look around at other hotels in the area which are cheaper and provide better service as this hotel was a four star hotel with one star service.
Front desk were less than friendly when we checked in. Our room had a broken light and all the lights and phones were unplugged which we didn't expect for a four star hotel. After waiting a long time for our bags to come to our room, we went down to reception and had to ask again for the bags to come up. It would have been quicker to do it ourselves as we had just got off a long flight and it was late at night. At checkout and upon leaving the hotel, it would have been quicker to hail our own cab as it took quite some time for a cab to be called. And even then, the hotel staff complained how many bags we had to pack into a cab (even though we had only two each). All in all, I would definitely not stay here again for the price we paid and the inadequate service we had for an apparently high class hotel.
On the up side, the hotel location is great as it is right next door to the Westfield Mall and all the LA hotspots. Also has a nice pool and spa area outside and the breakfast staff in the restaurant were fabulous.
| 2 | null |
Bad from the start
I called way ahead of time to make arrangements for my sleep, park and fly. I called them as I saw a review that they didn't have their reservation with an online reserve. So I made a reservation for the night before our flight and night we get in, as I didn't want to drive 3 hrs at 11 PM at night. Well when I got there they didn't have me reserved for a sleep, park, fly. they were going to charge me for the room twice if I wanted it. I felt they should have just added the cost of the SPF, but no. I went next door to Master to park my car. cost me more. The room was just adequate is all I can say. Walked in and immediately started to sneeze and my nose started to run. The sink didn't have a plug and it was partially plugged. The toilet was also sluggish. Another guest had booked a non smoking room and was given a smoking room. I will never stay in this place ever again. The only positive thing I can say is the price but there again I got what I paid for.
| 1 | null |
South loop Chicago
Stayed here for 3 NIghts in Sept. Reception staff on arrival where very helpful rooms are large and looks like they had just been refurbished nice bathroom flat screen TV air con a bit noisy but as it was Sept did not need to use it. Location of the hotel is not central like they say but there is a good bus stop right at the door but it can take a good 30-40 mins at peak time.As we did not arrived until after 7 pm decided to eat in the Restuarant the food was good but was a bit pricey for what you got wine was expensive compared to everywhere else we went after this, but overall quite good there is nothing near this hotel for you to go to eat so the hotel as a monopoly at night. Loved Chicago but would probably stay somewhere nearer next time.
| 3 | null |
Not what I expected
The hotel is "okay". Not what we expected. Room was so small, very dated. If you were on the toliet, you could not open or close the bathroom door. Staff was very helpful and always courteious. Wine reception is misleading. it is a wine tasting and you are given a very small amount. The wine was not very good or high quality. Their restaurant is the absolute best.
| 3 | null |
Good location, family friendly
Location: This hotel is located at a great spot for getting around San Antonio. It's right off of loop 410 and has very easy access to the other main highways. Downtown is about a 10 minute drive. A very large and nice mall (North Star Mall) is located within walking distance, as are quite a few dining options.
Hotel Features: The room was alright. The hotel is probably in need of some updates/renovations. The rooms were large and comfortable, however the bathroom had mold on the ceiling & wall and the wallpaper was peeling in some corners.
The complimentary breakfast buffet was one of the better that I've seen. Plenty of options (hot & cold) for all tastes. Only complaint was that the seating area for the patrons was really small and therefore there was never an open seat when we were trying to get our breakfast, so we always had to take it to go.
The staff was very friendly & welcoming, always at the door to greet the guests.
Overall, I'd recommend this hotel for families and business travelers.
| 3 | null |
Big fan
I'll start by saying that I was sceptical of this hotel at first. I lived in the City for many years, and while I was a fan of Japantown, I thought that if I were visiting San Francisco, I would want to be located a little closer to the action. I couldn't have been more wrong. I am now a *huge* fan of this hotel, and I will probably return here again, at least a few times.
First, the location is perfect. If you're a fan of sushi, or Japanese food in general, this is the place to be. Second, you're a block away from the 38 Geary bus, which can transport you anywhere of importance in the City, or at least to transfer stops. Third, for the more timid travelers, Japantown is relatively safe and quiet, and it makes for good exploring.
Finally, the rooms are quite large relative to other hotels in the City. Stay in a Union Square hotel, and the rooms are miniscule, for the same price. Also, spend a touch more for one of the Kabuki's rooms with a wraparound balcony. The views are exceptional, and it's nice to open the corner sliding glass doors on a nice day.
In general, this is a great hotel, with great service, and it now sits at the top of my list for San Francisco. Stay here.
| 5 | null |
Terrible
Don't stay in this hotel! I had the worse experience ever!! I saw people drunk walking out of that hotel, hochie mamas throwing up outside and people moving in with all their funiture, and walking in with no luggage but clothes with hangers! Come on People no luggage! Wait thats not it a Cat drinking water from the pool. My son woke me up at around 2 am that he was scared cuz people were screeming outside. I looked out and people were fighting outside! SCAREY!!
The gas stove was not working. My husband had to turn off the gas! Don't Stay in this HOTEL!
| 1 | null |
Good food, OK room
Was there for one night prior to a cruise. Long slow line to check in. Room was not in the best shape. No book describing amenities or info on LA in the room. Food and service in the restaurant was surprisingly good. Ate dinner and breakfast there and was impressed with both meals.
| 3 | null |
misleading and unfriendly
our room was terribly small, dark, and with old furnishings. the hotel is well-rated on many sites online but it does not deserve the ratings it gets. the staff was unwilling to accommodate any of our requests without adding a hefty fee. there are much better hotels in the area that give you high quality rooms and service for the same price.
| 1 | null |
hotel zaza
a great place to stay, very high end service, hotel staff is helpful
| 5 | null |
Location,location,location
Having the Herald Square Subway station less than a block from this hotel is the best selling point,as we used the subway exclusively to get around, and then to have a light breakfast included got us started each morning. Our room the first night was a 2 queen bed room as the king we requested was "leaking". It was small,but not unexpected. However the next 4 nights we were in our king room and had a lot of room,considering we were in New York. Very clean and the staff was professional and helpful. A tip: they have a shuttle to the airport for 33.00(LaQuardia)/pp. But our cab ride was less than 30.00 for both of us.
| 4 | null |
Needs to get its act together
Stayed here in mid oct, just when the hotel was officially changing name. We arrived around 5:30 in the evening, we had booked two rooms, neither of them were ready, we got one room about 8 and it was 10:30 when we got the key for the other room, the excuse was that Housekeeping was BUSY. This is a joke for the price we paid. Also no bar to have a drink and no restaurant.
Definitely would not recommend this hotel
| 2 | null |
Amazing Staff! Great Location!
I travel a LOT. I tend to stay at Hilton brand hotels and this one is exceptional. The staff is unfailingly helpful and often have gone out of their way to make my stay both in the city and the hotel go as smoothly as possible. I really like the Hilton policy of clean duvets as well as sheets and blankets for each guest. Free breakfast in NYC is a $10/day perk I need to make things cost effective... I will be back for sure.
| 5 | null |
Off the beaten Venice path
I'm a local and this is my favorite Venice destination. If you live here, the zoo that is the Venice Beach boardwalk looses some of its novelty. Still, if you want to groove to the one place L.A. lets it's hair down (among other things) and get that Hollywood vibe at the same time ... Hotel Erwin! It's funky chic but the frosting on the cake is the rooftop lounge pumping music and pouring cocktails as you lay back on wide sofas in your rooftop 'cabana' ... the sights and sounds of the boardwalk a refreshing 7 story distance away. You are walking distance - or bike rental distance - to great restaurants and bars. You may want to pack binoculars for the 360% rooftop vistas overlooking downtown L.A, Hollywood and Beverly Hills, Malibu, Santa Monica Pier and Catalina Island. I was fortunate enough to see the final flight of the space shuttle as it roared majestically overhead upon it's landing at LAX.
| 4 | null |
Run!
Nasty motel. Dead cockroaches in 2 of the 3 rooms we rented on entry. I downloaded the pics to this review to show the size of these roaches. Had to go to Walmart and to buy some bleach and had to reclean the bathtub, found food in the microwave, and a crack pipe in the bathroom behind the toliet. I didn't even know that until the guy a few doors down told me what it was. He even warned me to make sure I locked my truck up and take everything out of it. Toliet handle change was broke and I had to fix it after waiting for two hours and no one ever came.. We had to stay 1 of the 3 nights because it was so late to find another motel with 3 available rooms. The next morning, I left very angry when the manager showed no concern and just gave me a refund back for 2 nights. When I asked for a transfer to another Quality Inn, to help us out, I was told they could not do that. It was to up to me to find another place, even if I went to another Quality Inn.
I have stayed at Quality Inns in Albuquerque, Lubbock, Dallas, Fort Worth and this one the worst one I have ever stayed at including the other chains that I used. I could not believe how some of the reviews for this motel were high, which I used for choosing this motel. Makes me believe that these were written by owner, manager, or someone within the motel staff. Stay away from this one.
| 1 | null |
Not sure mould in Bathroom is worth 5 stars
Currently staying at Grand Hyatt not so grand housekeeping lets the team down ..location great, marketplace in lobby wonderful always hot coffee. But certainly the amount of mould in our bathroom is disappointing to say the least. Rooms are very dark so make sure you set your alarm.
| 3 | null |
Sleepless in San Francisco
This hotel hosted guest for the 2012 Zinfestival in San Francisco on 1/28/12. The room was average and very warm and musty when we arrived. We slept about 2-3 hours because of horns or a horn honking for an hour, a drummer on the street below, yelling in the hallways from people partying until 3:30am, and a door slamming shut above our room throughout the night. The worst part was the striking employees below our window on Sunday morning with bullhorns at 7:00 am making demands "to fight for their rights". Apparently this has been going on since December according to some friends who stayed over the holidays and will not return. We expected grandeur and elegance from such a historical hotel and instead left disappointed and without breakfast to home and sleep.
| 2 | null |
grand old hotel
This hotel must have been a very nice place when new, or newer. It now needs more care than it is getting. More on that later. First the positives. It is well located for downtown activities such as Michigan Ave, the Navey Peer, Millennium Park and down town businesses. I had a standard room with a king bed. The room was large by hotel standards. There was mini fridge, but it was stuffed with liquer, beer and pops. One nice touch was a sofa by the window. I was on the 35th floor and the views of the Chicago skyline were amazing. The staff was very courteous and helpful. I stayed at the Fairmont because there was a conference there. The conference facilities are nice and once again the staff was outstanding, in particular George. Thank you George for your kind words.
I only had room service once, and the Chicago style pizza was as good as it gets.
A few negatives that move this from a 4 star to a 3 star in my book. The paint on the room door was pealing and dirty. The inside corners of most surfaces were dirty. If you are a neat freak this might bother you, if not no big deal. The doors do bang shut, so bring ear plugs.
If you join the Presidents Club (free to do so) you get wireless Internet free of charge. You can join online at their website.
Overall, this is a good place. I do not know what their regular rates are, but we paid $149 per night. That seems like a good deal for downtown Chicago.
| 3 | null |
VERY DISAPPOINTED!
Since 2009 -- I haved stayed at Super 8 around the country because I travel w/my dog. Normally, I am pleased with the accomodations -- this stay in Phoenix AZ -- not so much! The room stated it had a couch -- it did not -- I was disappointed to find that the room was not vacuumed when I checked in -- PLUS -- even when the cleaning crew came in -- they still didn't believe in vacuuming the room -- there were chunks of what I believed to be old dog food on the floors -- the dead bolt did not work on the door -- they did not clean the sink or the tub -- they did not refresh the soap -- very curious at best!
| 1 | null |
Small
The hotel is small we were on the 8th floor and there was only one lift that was extremely slow the hotel was run by Asians and most of the guests were Asians breakfast was a joke.
We booked a site to sleep 5 and there was only bedding for 4 there was enough linen. Had to argue with manager about extra charges for fifth bed.
| 2 | null |
Very pleased with our stay
We visited New York for the first time and stayed in the Warwick Hotel. Brilliant location - our room wasn't quite ready - but as we were upgraded we were quite happy to wait and get some lunch for the half hour wait.
We were there to get married and the staff could not be more helpful. They arranged for our wedding meal and had a sneaky word with the waiter at the restaurant - we got a special treat!
Special thanks should go to Mooney, who had some kind encouraging words to settle our nerves on the day and Jesus who had great suggestions for days out and restaurants.
The hotel itself - was very clean, the beds very comfy, and I love the decor especially around the elevators - very 1920's. Would recommend and stay again. Would stay away from the breakfast though - lovely, but better value in nearby restaurants and diners - go for a walk and you'll discover all kinds of delights.
| 4 | null |
A myriad of small issues
The entry foyer is stunning, lots of history and the decor is amazing, reflects the history of the building. Unfortunately this is where my ''wow'' left the building.
Room: King bed - bed not properly made, small room. Then i tred to find a powerpoint for the laptop and mobile phone. This should not take me 20 minutes. Light globes not working and door jammed upon entry. The room is tiny, but reflect the age of the building so you cannot complain about that really. Noise form adjoining rooms is excessive and next doors alram clock and wake up call did the trick for me at 5:50am - Thanks.
Breakfast - poor service, food very ordinary and coffee, well unless you like filtered syrup, dont try ordering a latte. Mine came, it was burnt, and looked like a filtered coffee with a splash of milk and froth thrown over it to disguise the absolute waste of coffe beans. For a price of $5.50, this is a joke. When I said something i was made to feel like an idiot. Food is basically overprice commoners food. Poached eggs overdone, just the small things are not addressed.
Cleaning - I returned from a busines smeeting to find my room door open (2 inches). First thing is that your fear the worst, so i fortunately had all items in the safe and nothing in my room was taken. The cleaners did not replace mini bar items, clean coffee cups, and left a cleaning bucket in the room. I rang the hotel manager who apologised. The minimum I would have expected from this point forward was to have the room cleaned properly (finalised) and replenishment of the mini bar, but this did not occur. I had maintenance check the door, and take the cleaning bucket out of my room.
A bit of a let down after talking to him about it.
So the comination of these items small items brought the review down. All of what happened is something i am paying for and is not attentive enough for prices offered. I come to Boston often and have stayed at a number of hotels, but this is not one I would consider returning to given the prices offered and options aailable in other hotels. Shame really, as it is anice hotel when you look at it.
| 3 | null |
Don't Stay in the "Bay Tower" part of this hotel!
I am attanding a conference at this facility and what they don't tell you is that if they put you in the Bay tower, you are in for a sub-par stay. The Marina Tower has all of the amenities you would expect, however the walk from the Bay Tower is over 10 minutes out side (hope it does not rain). The Bay Tower has no food service except for breakfast room service. So to get something to eat requires a long walk or getting your car and driving. They do have "cafe" but they don't seat you and only serve a mininal lunch from 11:00 to 1:00 but you must take the food to-go, even though they have seating and good luck getting them to take your order. Also, no microwave or refridge in your room. They do have a chilled mini bar, but they will fine you $25.00 if you put your own products in it. On top of the close to $300.00 per night, you will pay $11.00 for WIFI per day and $22.00 per day to self park. My wife wanted to get a load of wash done before we leave and the information guide said that there is a guest laundry on the 5 floor, but when we went looking for it, yes you guested it, it's in the Marina tower!!!! If you stay in the Bay tower, you feel like a second rate guest. I will never stay here again and will advise the conference organizers to look elsewhere next year!
| 1 | null |
Centrally located and great customer service
This was a great location if you like Whole Foods, Madison Square Garden and Times Square. Times Square is several blocks walk, but not too many. Whole Foods is around the corner and Madison Square Garden only about 2 blocks away.
The actual hotel is small and the rooms are also tiny, but they were clean and comfortable. A view toward the statue is great, but not if you're below the 20th floor because most buildings are so tall that you're only seeing other buildings.
It was loud at night (I was on the 18th floor), but that's just NY. I could also watch any tv station I wanted because the hotel had a service similar to Xfinity or Uverse.
Breakfast in the hotel was great and the servers (Davina and Liz) were a team who knew my order walking in after only one night at the hotel.
Overall, great location for me, easier to get to my customer site and great access to cabs whether I went to 7th or 6th Ave. The staff were friendly and helpful and cookies were available whenever you wanted one and not just when you first checked in.
| 4 | null |
Wonderful,wonderful
Spent one night 2/24/12 and have a new homebase when I'm in the Jacksonville area. Check in was a breeze. The clerk,(I'm terrible with names) was very pleasant and helpful. The loby was well lit , coffee and lemon water available. Room clean with a nice comfortable chair and ottoman. Desk chair was too big for the space and blocked the path to bathroom. The hot tub was first rate, clean and hot. I'm not sure but I think the pool had cubes in it. It was so cold. Great small fitness room, as with everything else clean and well enough equipped to get a basic workout in. I didn't have time for the sauna but it was a nice touch. The dinner buffet at $10.95 was first rate. Waitstaff was attentive and friendly. Southern style vegatables were really good. I am already planning to stay here on my next trip to the area.
| 4 | null |
Good location, okay service
Hotel's location is good. Near georgetown and city center (though you may need to take taxi to go to the National Monument area)
Building, room and property are pretty average. Clean and decent. Not spectacular but not too bad. I like the fact that they have self laundry room..... really helpful to avoid using the very expensive hotel laundry service
Service can be improved; i.e. staff can be more friendly and can smile more. The staff at the front desk, particularly, need to smile more.
Restaurant downstair definitely needs some upgrade in terms of decoration/interior design (they look very old, tired and uninspired) and food quality (pretty bad..)
| 3 | null |
Best in Baltimore for Us
Upscale and perfect location!!
Two of our children are attending college in the Baltimore/Washington DC area. Anyone who has gone throught the college selection process knows that these roadtrips can be fun but are also tiring. They almost always involve walking for hours and needing a hotel at the end of a very full day. Baltimore Marriot Waterfront is the perfect respite for a trip to Baltimore. It is a great place to stay if you try to make these trips like a mini vacation. We have learned the hard way that you have to be careful booking hotels in Baltimore as some areas are more family friendly than others. This is a very safe location. This hotel is right on the Inner Harbor with all the shops and restaurants right outside the door of the hotel. Its location is perfect for vacationers or parents visiting the many colleges in the area. The views from the Marriot are spectacular, especially at night. The hotel itself is spotless and beautifully decorated. There is a nice restaurant with a great buffet breakfast. There is also a really nice bar and lounge. The lobby is very upscale and the staff is top of the line. They are all polite and welcoming. They are very willing to upgrade rooms if they have it and really bend over backward to ensure a wonderful stay. Right outside the lobby of the hotel is a nice harborside walkway. Great for a walk at night or a jog in the morning.
| 5 | null |
Fun place to crash and eat after a long day at the zoo
We live in Huntington Beach and love to bring people to the San Diego Zoo. This was the first time we decided to stay overnight in a hotel and picked this hotel because it's about 5 minutes from the zoo and the pool was designed by the original "Tarzan". We had learned about him from an LA tour we had taken the day before so I thought that was a nice coincidence. We loved the hotel. The food and atmosphere at the Red Fox was totally old school. Steak, baked potatoes, salad...fantastic! The room was recently renovated and was cozy for all 5 of us. The pool was clean and well kept. The breakfast at the newly renovated restaurant off the hotel lobby was fresh and very tasty. The only reason I didn't give it 5 stars is because the people at the front desk were just not that personable.
| 4 | null |
has old world charm but not today's convience
my fiance and I decided to stay an extra night in Boston on our recent vacation our hotel we were at was sold out so my fiance never have been to fenway park or seen the green monster! We decided to stay there. The staff at the desk was pleasant and the lobby clean. The beds were very comfortable and we had was to be a king suite. The main room was large and had a couch and tv but the room smelled and looked old and then there was the bed room to right which was small but clean. However it was to be a full working kitchen and it did have a stove a sink and a small refrigerator, there were no pots, no pans, no, silverware of any kind not even any glasses or anything plastic. We did not want a full kitchen but we had hoped to heat up a few things. you then had to step up into the bathroom from the kitchen and I would never take a shower there! few towels,hardly any soaps and just not clean. the best part were the fact the phones did not work in our room and there were two we had to go down and get new phones. The furniture is in need of some sprucing up and I do like the old room charm but it is to old! The elevator is scary and small. The breakfast was good but served in such a tiny space with everyone stepping over each other we ended up with OJ in our lap and I felt bad for the girl in charge of running it all. We did have a great view of Fenway park and enjoyed that. I would not stay here again until some more safety and modern convenience were fixed and then I might return if just in for a game and not staying for more then one night it might be the place for the game but not for your vacation hotel .
| 2 | null |
Look at other properties first.
First off, I have been a loyal HILTON HONORS member ( Diamond Status ) for some time, and yet I feel inclined to write this review.
The room service, valet, cleaning staff are beyond reproach, as good as any place I have ever been and possibly better, my issues are with the staff ( front desk ) that one deals with at checkout.
I travel in goups ( business ) and when room prices are not consistent FOR THE SAME ROOM TYPE between all of us ( we all have very similar Diamond ratings ) I tend to question their logic.
This is when the smiles fade and staff become non-committal, then lapse into VERY unprofessional behavior.
The long and short of it is that this hotel is a wonderful place PROVIDED you do not have any issues or questions, as you feel as though you are being chastised for questioning anything and left more angry than confused.
I hold over a million HILTON HONOR POINTS and am considering moving my business, in the future, to many of the other fine establishments in the immediate area.
The true sign of a great business is how you are treated when things go badly or at the very least when a potential mistake has been made,and after this episode, and I have seen enough.
This hotel is a bad apple in the HILTON chain.
| 1 | null |
Do not get people's ratings
I booked this hotel primarily because of its good ratings and ended up somewhat disappointed after a 10 day stay. Besides the good location, the clean rooms (by NY standards), and the refrigerators and microwaves in each room, this hotel has not very much to offer in terms of experience. The restaurant does not count for me as there are so many restaurants nearby.
I have stayed at hotels in this city on 100 dollar priceline deals many times and those were generally at the same level of experience. It does not add up to me that my company is shelling out 450 a night for this. An appropriate rate would be 200. That is, I guess, my biggest complaint, I will ignore some minor hiccups.
This hotel feels more like an apartment building to me with very small and overpriced (at the corporate rate) apartments.
| 3 | null |
Okay Stay
Hotel location was good in relation to aiport. Staff were very nice and helpful. Continental breakfast was basic breads, cereals, the hot poriton was make your own waffles, pretty average. Did not like the lighting in the rooms and TV unsually placed on top of the closet in the corner. Reported to staff that the toilet ran unless handle was shook and shower dripped. Beds not comfortable unless you were someone that preferred a firmer mattress. Pillows were great, and the room was very clean.
| 3 | null |
Stay Away!
I stayed at this hotel in February 2012 and thought it was awful. In the hallway on the seventh floor the wallpaper was falling off the wall and had been taped back on with masking tape. The wallpaper under the sink in our bathroom had peeled off and there was serious mold there. The room was only moderately clean. I spoke with the hotel staff who did offer us a new room, but we where there for only two days (Thank God!). Regarding the hallway, I told several staff but no one seemed to care to much. Food was edible, but not much more. I WOULD NEVER STAY AT THIS HOTEL AGAIN!!
| 1 | null |
Nice Relaxing Stay
Had a very relaxing stay at the Four Seasons Philadelphia.
Check in was pleasant and quick, they could not have been nicer or more professional.
The swimming pool is wonderful, very soothing and the whirlpool is relaxing and enjoyable.
The rooms are nice and quiet, but very traditional-not for everyone's taste, but the beds are comfortable. Bathrooms need to be updated with the new Four Seasons standards (separate showers and bathtubs are not in the regular rooms).
Rooms service was quick and accurate, a little pricey.
| 4 | null |
great value & location
I stayed here for 6 nights while I was in SF for business. The location was good (about 5-6 blocks from Union Square), so it was within walking distance for most of my meetings (which were scattered around downtown). The staff were super friendly and I was even able to check-in to my room 3 hours early. They offered secure luggage storage, so I was also able to leave my bags on my last day and do a bit more exploration on my last day. Value was great - I paid less than half the price for other hotels in the downtown area. The building is older, so some things are due for an update (e.g. carpet in the room) but still felt clean. Amenities in the room were great, I had a huge walk in closet, flat screen TV and bar fridge. Most importantly, the bed was super comfy.
| 4 | null |
Disappointed with housekeeping
You desk staff was friendly and awesome. The cost of the room during Congress was very good. We had stayed there before. The breakfast were really good.
Our first room was occupied, no problem. Our second room had someone's clothes in the bottom drawer. While looking for a plug we moved the end table slightly away from the wall and there was paper and junk under it. There were cigarette ashes behind the coffee pot in the bathroom in a non-smoking room and the beds were extremely hard. And our room reeked of smoke on a couple of occasions...that could have been from someone smoking in an adjacent room.
| 3 | null |
you should not expect to sleep when you are here
Please don't expect to sleep if you come to this hotel. It's walls are paper thin. First time in 30 years of travel that I did not sleep during a hotel stay.
Rooms connected by door to other room. EVERY sound is audible from that room to my room. Person there left TV on until 2 am and William the front desk Manager told me an option was to provide me ear plugs, which apparently I am not first in noticing noise since the hotel has stocks of earplugs as solution.
I would rate the hotel a 2 star. Unfortunately I prepaid my hotel on Hotwire so I could not get my money back.
| 1 | null |
SLEEZY
This was the worst hotel I have EVER stayed in.!The lobby was gloomy and the staff not welcoming. Our room was dark and dingy with old, ugly window treatments and an in-the-window loud air conditioner. The bathroom floor was sticky UGH! There was no light over the ridiculously low mirror over the sink and no place to put your toiletries. There was some kind of tape over the wiring by the mirror (probably for the missing light), I had to stoop down to look into the mirror. I actually had to bring a chair into the room so that I could sit and dry my hair. There also was no cover over the toilet seat. When they made the bed, they just threw the pillows haphazardly toward the headboard. Hotel is nothing like the website portrayed it to be. I couldn't wait to leave and won't ever be back.
| 1 | null |
Even better the second time around!
Hubby and I just got back from San Francisco after celebrating my birthday and our wedding anniversay and the Chancellor made it even more special! Check in was fast and our room was ready and waiting for us. We even had the same room that we had during last year's trip! When we opened the door we found a bottle of champagne, 2 wine glasses, a small box of chocolates, a picture frame and a card! It was so nice, we couldn't believe it!
The room was clean and slightly chilly(it was raining when we arrived in SF), so I pulled the heater out of the closet, pluged it in and turned it on. We kept it on until the next morning and put it back in the closet. It kept the room at a nice temperature and we were satisfied. From that point on we kept both windows open.
We enjoy being able to grab a cup of coffee and cookies on our way in or out! Breakfast in the restaurant was always good and a good value. Sometimes we would go downstairs and just sit, it was nice and relaxing!
The staff at the Chancellor are nice and are always willing to help you if you have questions or need something. The Chancellor is a great place to stay, we have never heard any voices, etc coming from the other rooms, it is always quiet. I like going to sleep to the sound of the cable cars, people out and about and an occasional musician playing in Union Square!
Wes and his team at the Chancellor made our short time in San Francisco just that much more enjoyable and we can't wait to come back for our regular trip in September.
Thanks to Wes and everyone at the Chancellor for making my birthday and our wedding anniversary so special!
| 5 | null |
room 217 where crickets come to die
when we first walked in we saw one lil cricket trying to get out . i was like oh a lucky cricket our trip will be a good one and I let him outside. what i didnt know was that this room is death! i have counted a total of 11 DEAD CRICKETS. i dont know if the cleaning staff just didnt clean or if they came in after but it is unacceptable. i just cant wrap my head around how so many crickets got in a room with out them noticing.and the toilet only will flush when you hold down the handle. ........after all that if you really want to know yes the beds were amazing but really thats all i have to say on the positive note.
| 2 | null |
Very nice hotel!
Everything about this hotel was excellent. Probably helps that it is new, but we really enjoyed our stay here. Rooms were nicely sized, location was great for shopping at Easton, and the whole experience was a pleasure for our family.
| 5 | null |
Location, Location
We stayed 3 nights in the Hotel Mela en route to visit friends in Dallas. This hotel is perfectly situated round the corner from Times Square. The room was clean and comfortable with toiletries, hairdryer, tea/coffee facilities plus wifi. We ate breakfast twice at the little bistro right next door which was really nice sat in the open window with the heaters on (very quaint), then on our last morning for a change we ate across the road at Cafe Un, Deux Trois, again very good. All staff we encountered were polite and helpful.
We ate at Teds Montana Grill (110 West 51st Street at Sixth Avenue) which was excellent, Bangkok House (W 46th St) on restaurant row - this was excellent value for money but note that they are not licensed so do not sell alcohol which I was not aware of at the time of booking, and on our last night we went to Greenwich Village and ate at Montes Trattoria. We saw Rock of Ages which was absolutely fantastic. This was our first visit to NYC and we had a great time.
| 4 | null |
For Memphis, this is still a great option
It's been a while since my family and I stayed at this hotel, but over the Labor Day weekend, we came back to this hotel. Our last trip to Memphis, we stayed at the Homewood on Hacks Cross and I wasn't too happy there, so we decided to give this Homewood another try.
There were a couple of issues which I'll go into below, but overall, in Memphis I'll say that I'll definitely be back again. I'm not sure why Memphis hotels seem to have such a hard time satisfying travelers, but others cities just seem to do such a better job. With that being said, this Homewood does better than most.
Issues for this stay/cons--noisy air conditioning, had to take a 3rd floor room which my HHonors says I like low floors, and the biggest disappointment was that the pool was closed when my kids wanted to get in one last swim of the year.
But the pros outweighed the cons--friendliest service in Memphis, vast selection on breakfast buffet (And no...these are not powdered eggs!!!), clean, spacious rooms.
Yes, we will stay here again and again!
| 4 | null |
The only good thing is location
Just needed a place for one night in NY and booked this hotel on their web site due to the fact that this was about 50 USD cheaper than other 3 stars in the similar location and they also promised free Wi-Fi for booking at the hotel website. What a mistake!!! Check in, check out was very slow with some people behind the counter doing something instead of helping long line of clients. Room they gave me was actually hudge. Some kind of two-rooms suite with a bed in both rooms, two TV's and coach with small desk in one. But it felt like it is 100 years old and DIRTY. I was actually afraid to seat on anything or even put my staff on the coach so unclean it felt. To top this up it was no heat at all in both rooms when I moved in (not suprisengly as the heaters they have should be consider an antic by now). It took two hours and two calls to get someone to the room to finally fix it. Bed was extremly uncomfortable and I had a headache all next day. May be from the bed? Or may be from these heaters? And this free Wi-Fi :))). It worked on its own schedule, total for two hours total during the stay. Few calls to "support" did not change anything. I was told that they know about the problem and are trying to fix it. They were still on it, 20 hours later when I was checking out. Well, location was great...
| 1 | null |
Location does not make up for service issues
The location on Union Square is terrific. However, fighting the traffic off 3rd Street and then Geary Blvd is a real challenge in the afternoon. Then 10 more minutes waiting for a spot in the hotel garage to leave the car for valet service, at $ 51.00 per night!
There was no offer to carry our two bags from the car and two people to service check-in on a Saturday night seemed well understaffed. The clerk was very pleasant and directed us efficiently towards our room. Again, no offer to assist with our bags.
The room was on the 4th floor and after a wait for the elevator we wandered down to find our room. I was disappointed to find we had a Post Street view in a very small room We had requested a king bed and got a queen. Since we had an event to attend and little time to waste, we accepted the room. The room was clean and the large closet was a bonus. We found the bathroom to be functional but hardly first class. One of the towel was folded but already wet sitting above the toilet. The vanity sink did not have a space large enough to hold a glass. The glass enclosed shower was small but would have been okay if the water would have gotten warm in a reasonable amount of time. The overhead square showerhead was unique and it did have a removable shower head also. The soap was inconveniently in a plastic wrapper that was difficult to open with wet hands.
Fortunately, I woke up early as our request for a wakeup call was either ignored or late. My wife wanted to make a quick cup of coffee and had to move the coffee maker to find an available electrical outlet. There was no line at check-out and the clerk was very friendly. We waited over five minutes for our car AFTER calling ten minutes earlier from our room.
I would certainly recommend the group stay at another hotel in the future.
| 3 | null |
Sound barrier. Would have been nice to have had it this weekend.
The lobby was absolutely beautiful. And as we got a suite, our room was actually 2 rooms that were very spacious. HOWEVER, our room was next to outdoor speakers that played music 24/7! Both my husband and I would wake up at odd hours because we could STILL hear this music playing. It was almost like being next door to a nightclub that never shut down. Plus, we could hear the traffic too well, especially as we were on the top floor!
And then there were the neighbors. Okay, couples will do what they do in a bedroom. To put this delicately, what happens in the bedroom should stay in the bedroom and not wake up the neighbors! (In their defense, they really were trying to stay quiet -- my husband slept right through everything -- but if there had been ANY sound barrier between our rooms, I wouldn't be talking about it)
Pros: lobby, location, actual bed, staff, historical-ness of the building
Cons: NOISE, decor so feel less dingy (brown carpet, tan walls and ceiling, brown and red furniture. Just way too much brown), smallest refrigerator we'd ever seen, valet cost more than expected ($24.50+tax), TVs need updating, have to pay for Internet in your room unless you have Wyndham by Request (which we did, thankfully)
| 2 | null |
Paper thin walls, old rooms
Stayed for the 2nd time hoping to get a better experience in what is supposed to be a boutique hotel with a modern vibe. Paper thin walls,could here every word the guest in the next room said..makes sleep impossible as hallways are noisy as well. Public Restaurant was also a disappointment, waste of money, time and calories. Pool area a good vibe but don't stay in one of the rooms poolside as its noisy ALL night long! Better choice would be the W Westwood or Hollywood. At check,out the staff don't date ask how your stay was and I doubt they care.
| 1 | null |
Ugh!
Let me start off on a positive note. The front desk staff are fantastic!
Now the bad news:
I found hair on the toilet seat cover that could be seen 5 feet away. Also, there are four water glasses in the room, all of which you would not drink out of.
My bed sheet had distinctive stains on it. Staying three days, one would think they would have changed the sheets? Noooooo!
The bathroom has a weird bi-fold door that's awkward and the shower floor is like ice. I'm amazed I didn't slip while taking a shower.
Last, it's an example on just how important the staff is. I used the ice bucket and a water glass last night (I'm so mad I'm writing this while I'm still here!) and do you think they emptied the bucket? Nope!; Take the replace the water glass? Nope!; Maybe wipe off the water rings on the desk surface? Nooooooo!
| 2 | null |
Hilton never gets it quite right
I am a Hilton honors member but tend to avoid them both on business and work travel when I can as they are never quite right.
The website promoted roof top pool, gym, hot tub and spa. It started with a bad reservation experience and never got better. They had a spa special that was 100 more per night than regular rate but included a spa certifictae for 100 dollars. We were staying 5 nights for business so thought would be a great treat. They wanted to charge us the hundred extra per night but only give us one certificate. After that discussion we just booked at regular rate of 229 per night. We had to call back three times before they got reservation right. Arrived and they still had reservation wrong...wrong dates wrong number of rooms.
Room was very musty smelling, tub was chipped and repainted I at least four places, no fan in bathroom. We went to hook up wireless, 10 per day PER COMPUTER! Decided to explore pool, gym spa...pool was the dive if a quarter length of a two lane lap pool, no chairs as deck being repaired and was constantly in the shade as very low building surrounded by high rises. Gym has three treadmills and not much else. And then the spa...there is no spa. They have a single locked massage room. You call a number and a masseuse will come to the room. Hardly a spa and the envisioned girls retreat of joint pedicures .
When we asked if we could check out the next day they then asked oh did you get your package upon check in? No. Did you get your requested map package? No.
We called to check out and did get asked by front desk if they could convince us to stay. The manager also called. Too late by then. When we checked out in the morning the front desk clerk said oh you are leaving a day early...still had it wrong!
We are comfortably checked in to the JW Marriot LIVE and thrilled. The Hilton name for me means mediocre at best but priced like other high end...give me Fairmont, JW or Ritz any day or a lower priced brand with clean rooms.
| 2 | null |
Older property, 100% smoke free.
I booked this hotel with CheapTickets, which advertised the room as a smoking room. It was not until when I went to check in after a day of travelling that I was informed. Kim at the front desk was wonderful, got Cheap Tickets on the phone for me, looked at their listing on their website and ensured a refund. I did stay for one night since it was so late by that time. It appears to have been a grand hotel in its day. There were many maintenance issues reported as I stood at the front desk on hold with Cheap Tickets for 1/2 an hour and then for another 1/2 hour once I finallly got a person. (I will review Cheap Tickets in a separate one)
The staff at the hotel were very accomodating and attended to the maintenance issues quickly, I believe that they had their hands full.
The pool area was gorgeous.
There are elevators.
The rooms have balconies, but without tables or chairs.
The rooms have a fridge and a microwave.
I never did get any hot water in the bathroom sink, and was only able to have a bath after getting some help getting a plug and some instructions on how to get water in the bath (turn more than 5 times).
I was given a cable to hook up to internet in my room, but I was able to get a bar of wifi in there in which to search for another hotel.
Kim saved the day. If anyone reads this and stays there, she is the overnight person that comes in at 11pm. Please tell her that she has had a compliment online, because without her I would have been frazzled.
| 3 | null |
BAD for Tourists - No where near downtown sites, just those built for locals
"Southie" as it is known, was a solidly working class ethnic enclave for generations of Irish immigrants. The triple decker (often occupied by generations of the same family) is king here, except for some prime oceanfront homes owned primarily by noted local politicians, "king makers" and those who became "lace curtain" Irish somewhere down the road. This tradition has been invaded by outside yuppies during the past twenty years, but the resulting skyrocketing housing prices also brought some upgraded places for foodies and a bit of sorely needed decorum. If you rent a car, you will note the cross streets are alphabetical, the bars such as Amrein's (sp?) are more home-away-from-homes to the crowded urbanism, and the corner diners have some of the great breakfast offering around. Even if you are not "from here" - a question I was guardedly asked upon many occasions - you can still appreciate the interesting, clannish character that it this unique place offers.
South Boston has some great attractions, most notably Castle Island, which is a peaceful peninsula which is perfect for walks along the ocean without any audible disturbance from the packed surrounding urban areas. When the Tall Ships come into town this is a prime viewing venue, as some of the ships remain in full sail until just before this marker. Castle Island remains an oasis for generations of Bostonians and newbies alike. If you take a short taxi ride to this place, you will be treated to cheap, great burgers and shakes at the iconic Sullivan's at the entrance to the island. And there are some traditional bathhouses and sweaty gyms along the way, which pepper the long, slim beaches.
Unfortunately, none of these studies are vaguely approachable from the Ramada Inn Boston. I felt so very sorry for the legions of foreign and American tourists who may have used this Ramada as home base for the only long weekend they may have had in their lives to drink in the history and culture of my beloved Boston. At the ample and free breakfast Ramada provides, I met a family from Miami who had saved to show the children what the history books scan: the cemeteries where Mother Goose and the Hancock family have graves, the myth of Bunker Hill (the battle was actually fought on Breed's Hill which is a short distance away), the fabulous interior of the gold-domed Mass State House, which looks down on the acreage of the Boston Common (foundation of the modern day rallies) as well as the Public Gardens with private spaces and the Swan Boats which are great for those who want a full spectrumof the gardens without the walk, the street side lounge at the Taj (former Ritz) along the way for some respite. Then the Italian North End for pasta the various fisherman's feasts throughout the street on weekends (to celebrate the catch of the year and give thanks to the Creator), peering in the new money area of the Back Bay along Commonwealth Ave, which was modeled after the Champs-Elysee in Pris and the old money Yankee area Beacon Hill. Freedom Trail Walk, Duck Tours...ya see what I am sayin'?
Were this Ramada located next door to the Red Line, or at at-will shuttle to the Red Line, this review would be different. Boston has the country's oldest but quite efficient and functional public transportation system, and it is a shame to be at the mercy of a shuttle to get to it. Like Massachusetts taxes (high but the services more than make up for it) one gets what one pays for in some respects.
The property itself was not well thought out in design. To protect from the winter winds, airless vacuums were created that offer no air flow during this unseasonably warm summer. One faces the desert navigating through these tunnels to get to the rooms. The rooms are OK, though I was not excited to take a shower much less a relaxing bath. If you paid more than $99 nightly, go to priceline and start bidding for a property closer to town or at least more accessible to the transit system.
| 2 | null |
Great value,decor and location small hotel
Stayed here 2 nights. Fabulous location- if you like to walk,you can even walk to Georgetown, all the monuments,etc. great art deco decor in lobby. Nicely decorated,very clean rooms. Very comfortable beds and bedding. Had free parking in back of building( limited space there so not always available)Would definetely stay here again.
| 5 | null |
Loud and Busy
We stayed in room 606 which faces Light St. The street noise on a weekend is very loud until late at night. Also, the noise coming up from the bar, which was 2 floors below, and people walking and talking (drunkenly) in the hallways persisted until 2 am. Now granted there were several conference groups in the hotel, including comic-con, but that is the nature of this hotel.
Room was clean. Bathroom is very industrial looking with little counter space. No bath tub, just a shower.
Bed was comfortable. A/C was easy to adjust and not terribly loud. Mini-bar refrigerator, but not enough room to really put your own items inside.
Staff is very courteous. We got in at 11:30 pm and room service was gracious enough to make me an entree even though the cut off time for anything but appetizers was 10pm.
Location is right across from the harbor and you can walk there in about 5 minutes from any room in the hotel.
| 3 | null |
Outstanding Service
Everything was great at this hotel. Special mention to Dennis, the Bellman at the entry. Super courteous and accomodating. Took charge, and made sure the check in was as expedious as possible. Best experience at a hotel i've ever had. Check in was professional and thorough. Desk Staff was very courteous and very thorough and professional. Had dinner at the restaurant. Salmon was excellent, but was surpassed by the server staff of the restaurant. Todd and Supervisor Courtney are oustanding personnel; doing everything possible to accomodate the customer. Superb experience with very professional and exceptional professionals throughout.
e
| 5 | null |
Marriott Hotel Stay
Very nice hotel but it is a little out of the way unless you have a vehicle. Very nice pool and spa, but no place to wash your clothes if you have an extended stay. The food in the restaurant is very good and they have a lot of selections. The alcohol is very expensive one beer in five dollars. All in all a very nice stay and I would recommend and stay again. Didn't use the golf course but walked around it and it is very manicured and beautiful as is the rest of the grounds.
| 4 | null |
When I stay in a hotel, I expect a bed at the very least
I spend from one-third to one-half of my life in hotels, some of which are disappointing, but my experience in this hotel gave me a whole new perspective on what disappointing looks and feels like. Please understand that the hotel had reasons to keep me happy. I was there to present a two-day program in their meeting and banquet area. My company was renting the meeting room and AV equipment, buying lunches for almost 30 people and offering an open bar to the attendees in the evening as well as generating business for the hotel from a number of people who came to the program from out of the area.
My flight arrived after 9 p.m. and the hotel did not have a room saved for me, despite having my reservation. Instead of a sleeping room, they gave me a meeting room to sleep in, telling me that I would love it because it was big and had a dining table in it. It did have a dining table large enough to seat six people comfortably. Unfortunately, it didn't even have a real bed. There was a small Murphy bed they had pulled down out of a piece of furniture. I am not tall, by any definition of tall, but the bed was so short that when I lied down on it may feet hung over the lower edge. But it was late and there were no other rooms, plus I was tired, so I unpacked and got ready for bed.
The room had a "bar" area and I soon realized that the wretched stench in the room was coming from there. Under the bar where I found a large trash can stuffed with recently emptied beer bottles. The previous occupants of this room had partied big time. I called down to the main desk and asked to have the trash removed. When a maid did arrive, she had not been told why she was there and was shocked at the mess. She removed it.
When I decided to go to bed, I discovered that the so-called bed had a sheet on it, but no blanket. I called downstairs again and after a while the same maid showed up at my door with a narrow coverlet--the kind that hotels lay across the bottoms of beds to make the bed look fancy. I tried to cover myself with this, but despite the fact that the bed was narrower than a single bed, the coverlet would not reach from side to side. I called back down and asked for a real blanket. The maid eventually showed up with a very thin comforter. Still no blanket. She could not locate a real blanket. In a hotel!
Because this room was a meeting room, not a bedroom, it had two doors. The gaps between and under these doors were huge, letting in a surprising amount of light from the hallway. I got very very little sleep that night.
If you are unfortunate to have to stay there, I'm fairly certain you will not be shunted into this same room, but the very fact that the hotel would allow this to happen to a guest with commercial value speaks volumes about their basic incompetence. I can assure you they are capable of finding some way to surprise you with a level of inconvenience you have never seen before.
| 1 | null |
Some Good mostly Not
I stayed here for 8 days in March while I attended a conference. I stay at a lot of hotel in big cities. The good: It was only 3 blocks from the Hilton where my conference was and the Hilton was $50 more a night. This hotel had a good breakfast each day. Waffles, ham, turkey, cheese, breads, cereals, fruit yogurt. All included. The bed was very comfortable as were the pillows. The staff is very nice, organized and efficient. You get a shot of tequila at check in. The hotel is convenient to everything. Only a few blocks to Union Square. Got 7 days Muni Pass $27 and rode all buses and cable cars for free. Great deal. Rooms have a safe, Use it.
The bad. San Fran is very friendly to the homeless, drug addicted, etc. That is nice for them but it attracts them to SF. Some were very aggressive. I woke up one morning to watch someone shooting up outside my window below on the sidewalk. Their is a sign downstairs warning you of city noise. It is worse than most cities. I have stayed in Chicago and this was much worse. The hotel is on a path frequently taken by the local fire truck responding to emergencies. So sirens in the middle of every night. Our room faced a side street and was 2nd floor. Bad news. Their is a bar below where the smoker's hang out. Very loud talking until late at night. Screams, shouting, chase scenes , etc every night. The windows are useless in noise abatement. Possibly a better floor or not that side of the building. The room was advertised on the BW website as King Bed-Oversized Room. It was one of the smallest hotel rooms I have ever stayed in. Just enough room to walk around the bed. It did have a desk and refrig. But it wasn't even regular size let alone oversized. We had hoped for an upgrade as we are platinum level but no availability.
We were warned by airport shuttle drive not to venture towards Tenderloin district and we went one block in error that way one day and it was thick with homeless and mentally ill people and drug addicts. Be sure your door closes and locks securely when you go out. I frequently found that a strong push on the door popped it open. The elevator is a real antique. 4 people at a time. This can slow down things as it was frequently full. Expect to use the stairs sometimes. Many people did.
The hotel restaurant is very popular and well attended but 100% Vegan. Lots of other choices nearby. There is a free wine and cheese every night. 1st visit OK got there at the start. Second visit arrived with 30 minutes to go. People arrived to find no cheese, no crackers, sometimes no wine, no plates and or wine but no wine glasses. Not well stocked. So wine and cheese less the wine, glasses and cheese.
| 2 | null |
FLATOTEL..DONT BELIEVE THE VIDEO ADVERTISING HYPE!
just back from 6 day stay in this hotel... good location but let down in lots of ways...toilet leaked, tiles crackes, many tiles had stined grout many poor sealing with mastick, carpet is ancient, flat and well trodden, 6ft mirror in overly large living room (lack of furniyure) was just leant against a wall,. table seriously stained and damaged with 4 nasty seats, main seating uncomrortable and cheaply reupholstered in carpet-like material, cheap tv in main room had a remote that wouldn't change channels, no room for a seat in the one bedroom, kitchen appliances are old, cupboards had missing handles, ottoman was stained material, bed consistently poorly made up,bedroom tv poorly tuned and colour problems, 2 elevators for 46 floors, continental breakfast was plain and bread stale, and main restaurant waiter is "slimey"...a bowl of oatmeal is $12!!! I spoke to an unfriendly door man to order a limo and was quoted $86 dollars plus extras and tip...I did this myself and received a Linclon Towncar for $48 plus tip! Staff detached and uninvolved. Room quiet. 2 computers in makeshift room, 2 vending machines, reception area seating olld and tables cracked and chipped. Daily room service adequate. Rooms painted in light grey with grey doors and wood trim...very drab! Had to ask 3 times for laundry for desperately lumpy pull-out bed. Overall a place JUST to sleep that is dull, tired, uninspiring, unexciting even depressing!
| 2 | null |
Location, location, location
The location for that price it's unbeatable.
We had a double room with street view and stayed here for 5 nights.
It's more nice hostel than a hotel.
First night we spent in two double room with "Salvador Dali's" paintings on the walls because of some misunderstanding in booking. Room was spacious enough for two, but can't imagine it for four people.
Our next "New York" room was tiny, but OK, the decor was fine :). Window is into street, so expect some noise especially during weekends. Unfortunately our bed was so creaky. Last night there was something with heating and the room was so cold when we went to sleep. It started working during night so we didn't freeze :).
Plus: LOCATION, friendly and helpfull staff, free-wifi, smoking zone, NO BED BUGS
Minus: creaky bed, smaller rooms, maybe the heating issue
Despite Minuses I would choose Chelsea star again because of location. Who the hell is going to NY to spend the whole time in the hotel? Not me :).
| 4 | null |
Outstanding service, great location
The Mandarin throughout the world is a known quantity, the Mandarin in NY does not fail to impress!
This is an efficiently run hotel with truly exceptional service from all members of staff.
Great location, spotlessly clean and superb food.
Fabulous spa, special thanks to Roni for looking after my son.
I really can not find fault - well done and thank you Mandarin NY.
| 5 | null |
2nd hand pair of holey slippahs
Reservation was made 7 months in advance, cheapest rate possible for room as one can get. Upon check-in, rude, unprofessional staff that accused me of inputting my name incorrectly into their system??? Have your confirmation number handy and be prepared for self absorbed reception by staff. Later into the stay I actually witnessed three staff sitting behind the desk laughing/smirking at a gentleman in a wheel chair and his partner trying to navigate the entryway to the hotel as its a double door, rugged (actually caught up in wheel chair) incline, then another set of doors. Was saddening to see, 3 healthy bodies making fun of their customers, alas. Cheap stay, extremely poor attitude of staff. The room itself was not any better, a small falling apart refrigerator, a bed that was hard and lumpy (sleeping on lava rock would be more comfortable,) layer of dust edging the wall and iron burned carpets, and sadly... what appeared to be mold around a very spotty looking fire sprinkler. Of course nothing truly surprising about this let down of a business. As I had to phone in my reservation because their website failed 7 months prior and the website was still non functioning after my stay. I now fall back to how customers can self judge a restaurant on how clean the restrooms are. If the hotel's website is faulty and inoperable, you can make a sure bet nothing will be much different throughout the property. If you are not concerned with courtesy and professionalism from staff, then you are okay to stay here.. just be sure to bring a blow-up mattress if you want a solid night's rest. However, if you are looking to be remotely well received by a friendly courtesy staff seek other accommodations... remember you get what you pay for and this hotel is NOT IT.
| 1 | null |
Well priced, clean spot for downtown
I'm awarding this Best Western 5 stars as it met all my expectations in terms of price, brand, room etc. It is not a '5 star luxe' hotel but it is perfect if you are looking for a great place to stay at a decent price.
- Extremely friendly hotel staff, very welcoming and even printed off directions to attractions we were interested in
- Our family of 4 shared one room with 2 queen sized beds. They immediately came to assemble the crib for my 1 year old daughter.
- Daily food/cocktail hour from 5-7pm with delicious sandwiches and soft drinks/beers. Useful for hungry kids
- Big rooms, very clean
- Free breakfast is a decent sized buffet
- Small pool, jacuzzi and gym
- Free parking
| 5 | null |
Frustrating stay in Time Hotel
They gave me a noisy and dirty room. Lock of the door was broken. Air con like a war engine!
Breakfast is poor with none quality food!
Staff is noisy and not friendly!
Not worth for expensive price!
| 3 | null |
A quiet place on the River walk
The resort is about a block from the locks on the river. It was very enjoyable to be able to walk along the quiet part of the River walk. It also made walking to the busy part very enjoyable. The resort has a shuttle that goes to the busy parts from 8am to 4pm. You stand on the curb by valet parking about every 15 minutes. The pool was a beautiful place to take city pictures since it is on the sixth floor. If you want to cook in the room bring your groceries with you. There is only an expensive convience store in the city. Valet parking is convient although expensive at $15 a day. This is not the resorts fault but the city is trying to rip off tourist. Enjoy your time just be prepared.
| 5 | null |
Nasty dirty hotel
The Sterling Hotel was the host hotel for the North Texas Square and Round Dance Association annual Round-Up October 26,27 and 28, 2012. And, we wanted to stay there so we could have the after parties. I knew that it was an awful hotel. However, some of the rooms were to have been updated. I don't think they were. We had a two bedroom and sitting room suite. It was not as bad as some. But there was mold in one bedroom and a bad musty smell throughout the suite. The carpet was dirty and the linen on the beds in one room looked dirty and there were only two towels in the bathroom. One of our group's room had a hole in the wall where a mouse or something larger had dragged a candy bar partway into the hole. another came home with fleas and had to bug bomb their house. The list goes on and on. The elevators did not work Sunday morning at check out time.
Back in the late 80's the Round-Up was held at the Sterling, and even then the hotel and rooms were dirty. The ballroom was ok. The dance floor was not too bad. We will never go back and will encourage others not to stay in the future.
| 1 | null |
YIKES!!
We stayed at the Warwick for four nights in July. We were in a Jr. Suite. Positives first. The employees we encountered we're all polite, friendly and helpful. The location was great. Although there are a lot of homeless people around, we never felt threatened. Easy access to pretty much everything. Now the negatives. Even with the jr. Suite, the room was small (although we did have two bathrooms which was convenient). The rooms need a TOTAL overhaul. The carpeting is filthy, the bedspread was completely torn in many places, the snacks on the desk were covered in dust, etc. there is NO excuse for this. C'mon guys, when a room is empty, shampoo the carpet (or better yet replace it!!). Bedspread torn? Go to Target and buy another one. Dust on candy and snacks you want people to buy? Are you kidding? Disgusting!! And, you should know better because I have read that complaint in other reviews. All in all I think this could be a nice place to stay, but not until management gets their act together!
| 2 | null |
Light Switch In The Shower?! Really? Death Trap!
I booked a room here at SpringHill Suites on 1907 N Lamar Street in Dallas Texas (Dallas Downtown / West End) through Hotels.com on Friday 11/23/12, checking in on 11/23 and checking out on 11/25.
Once I checked in the first thing I noticed was that I was given a Handicapped Room, Room 923. At first I didn't think too much of it so I went in and dropped off my suitcases etc. I walked out of the room and the door shut behind me, I checked the handle and pushed on the door as I always do in order to make sure the door properly locked and in this case I pushed on the door and the door simply opened right up without the key card. I figured well maybe since this is a Handicapped room there may be some sort of time delay on the locking mechanism. I wait a minute or so after closing the door again and just pushed on the locked door with light force and it opened right up! Not good! There was no lock. This room door could be opened at will without a card key allowing anyone into my room while I wasn't there. I gathered my stuff I had already set out in the bathroom and such and went downstairs to get another room.
I was then given Room 1023 which is ALSO Handicapped. Now I'm thinking that I'm being singled out and given these Handicapped rooms because I booked through Hotels.com and the hotel is reserving the "better" non Handicapped rooms for guests that book direct through their own website. That's bad business PERIOD. I mean what are the chances that I get 2 Handicapped rooms in the same day? If this is how the hotel treats their Hotels.com bookings then they better reconsider their policy since we should be treated just as well as any other customers/guests.
Anyways... Having been upset about having to change rooms to begin with I simply take this new Room 1023 after I make sure the door isn’t faulty like it was in Room 923 and I proceed to unpack my stuff AGAIN. Once unpacked and certain the locked door can't be opened by simply pushing on the door I hop in the shower to freshen up. Halfway through the course of showering I notice there is a LIGHT SWITCH IN THE SHOWER WITH ME!!! WTF! Are you kidding me? The switch had water all over it from the shower and when the shower curtain is closed the light switch is inside the shower!
How in the world does this detail get overlooked in the design and inspection of this hotel. First off this hotel is already sitting poorly with me and NOW I am being put at risk of electrocution because of this LIGHT SWITCH IN THE SHOWER? I thought, well maybe the switch isn't hot, maybe it's not even wired up so once I was finished showering and all dried off I flipped the switch on and sure enough it turned on the vent fan located on the bathroom ceiling. Wow. I have now seen it all....
I haven't even mentioned the 4 times louder than normal A/C Unit in Room 1023. I stay in lots of hotels all over the country and this one was by far the loudest I've ever experienced. Very uncomfortable.
All in all I am very dissatisfied with this hotel and its "amenities". I mean seriously... How does a hotel like this even remain open? They're putting their guests at risk of DEATH every time a person showers in that Death Trap!
| 1 | null |
Staff OK, but
We mhad booked a very quiet room desite previous reviews.
We arrived and 1 person on the desk, which was always the case. They had some difficulty so with the others who were checking in as we arrived so we checked our second stay in a few days time. No evidence if this stay despite our confirmed emails.
We went to our room. In the first 20 mins. there were so many sirens that knew I could not sleep there so we went back to reception, who very quickly gave us another room. Upon our check out he next morning we asked for the same room, but we had booked a junior suite, so couldn't get this.
The rooms were OK. We found that the taps in the bathroom didn't always go the same ie hot and cold were different sides or they turned the opposite way which caused a problem when I was in the shower and couldn't get to the cold tap to turn off the hot water. Rooms also smelt dusty due to work to comply with earthquake ordances.
The rooms are spacious and well presented. Location is very good. Staff very friendly and helpful.
Breakfast is OK since it is free, but if you wnat more the look elsewhere. Happy hour the same, but it really is a great time to catch with others. We found over our 6 days there that some people went early to get the "better"spots. but it was still good.
Nearby, as in across the street there is a laundromat whre you can do your own or leave for a wash and fold service. Good price and efficient. The corner on the same side is a small store with basics and freindly staff. A resturant we found good was iThai across the road run by young people with a new view on Thai food an very reasonable in price. Yummy.
Staff very as helpful as you could want, although we had asked if, prior to our stay if we could leave a suitcase there between a short trip. Not a problem and were given a stubb to keep. When we arived back we presented the stub, but it took 3 goes to get ours.
Would I stay there agan? No. Its too noisey for me, but if this is not a problem, then yes. The staff, location would sell it.
If like me you like a quiet room and need a dark room then I would think again.
| 3 | null |
Several Mice seen in Whitcomb 3rd floor
Yesterday our thirdteen year old daugther asserted to have seen a mouse coming out of room 334 crossing the corridor and vanishing next to 336. We reassured her that she was wrong and nothing like that happend until me and my wife have seen a mouse amidst our room slow-paced disappearing under our bed. We immeadiately complained at the check-in desk. We were offered another room on the sixth floor where we instantly moved to. After our experiences I would guess that Whitcomb has at least at the third floor a rodent infestation.
| 2 | null |
Supurb Location!
My wife and I stayed here recently for our first time. Check-in was easy, and its location is the best. Right in the middle of downtown Seattle's business, shopping and dining area. You can walk to most attractions from here. Great little bar attatched to the premises also. We got a very nice corner room on the 8th floor. It appeared to be one of the larger rooms, according to the floor diagram. The bed itself was very comfortable. If your a light sleeper, request a higher floor due to the early morning street activity. I had ear plugs, and my wife sleeps soundly, so it wasn't much of an issue for us.
| 4 | null |
Great Experience!
I stayed here for just a weekend and found it to be exceptional. They upgraded my room upon arrival and were very friendly. Its in a great location and I would stay here again. Very clean and updated furniture. You will enjoy this hotel!
| 5 | null |
Dont Do It.....Seriously!
I consider myself a person who is easily satisfied, and am looking for a bargain so when I booked this hotel for my wife and I and 2 kids I needed something close to Fenway and I trusted the HoJo name to be of suitable quality. Boy was I wrong, the location was very good, super close to Fenway, and parking only $20 extra, but this place is the worst place I have ever stayed in period. Rm 107 carpets vomit stained, chair had filthy armrests (I would not sit in it). Musty smell, tub drain clogged, Must close in winter cause windows leak like crazy. Cmon HoJo dump this location or rebuild!
| 1 | null |
Not Worth the Money
We spent 4 nights at Travaasa, the grounds are absolutely beautiful. It’s located in a great location, which is fairly close to shopping and restaurants 15 -25 mins. Staff is extremely nice and accommodating. When we arrived our eyes instantly started itching and swelling up. The mold spores where really bad the entire time we were there, so not much outdoor activities.
The room we stayed in was the trail view, was just ok. We were expecting higher end finishes for the price and a king size bed. The bathroom could certainly use a remodel. Again nothing spa like or resort about it. Natural stone and tub would have been nice…It was cheaply constructed. Was an in wall unit and was loud. It never really got the room as cool as we would have expected.
The food in restaurant, Jean’s Kitchen certainly was not worth paying for. We ate there the first night and we both had two different dishes, Orange Chicken and Pork chops. Both dishes were very bland, no flavor. We rate the presentation a [ C ] and the taste an [ D ]. For the money you would expect the food to be excellent. We had breakfast there 2 times and thought we would give dinner another try. Both dinner and breakfast was below average, the eggs were over cooked. Also we had asked for bottled water by different servers at each different time and we got different responses. The first time they brought out Ozarka and I had asked if they had Aqua Panna and they said not but shortly after we saw another server carrying a bottle of Aqua Panna to a table. We would recommend not to eat at the resort if you can help it. Every time we ate there, the restaurant was empty, so I guess that tells you something. Yelp will be your best friend for restaurants. We found a great authentic Mexican restaurant that was excellent! Recommend going there for dinner or lunch, it’s call Santa Catarina Restaurant, food is excellent!
Overall we rate Travaasa 2 stars. It’s a great place for couples to bond and enjoy nature but if you looking for sophistication and luxury this would not be on the list for the amount of money you have to pay for what you get. Also some of their staff could be a bit more polished as well. Just not worth the money!
| 2 | null |
If you don't mind prisons
Recently stayed here for a night. What to say. The bed wasn't too bad. But, no carpeting, no remote for the TV. Bathroom door doesn't lock, and th bathroom window seemed to be some hole cut in the side with a trap door looking thing for a window. Also, that didn't lock.
The rest of our trip we've joked about how the place seems like it's ready to be hosed down of blood, or whatever may happen, due to the bare floors, and beds that can move. Seemed like a sketchy part of town, and one of my friends may have overheard a drug deal going down, or, being planned.
All in all, unless I absolutely had to, I'd never stay there again. Well, at least the rooms are pretty cheap, so, I guess you get what you pay for.
| 2 | null |
I always stay here when I travel to charlotte
i have never had a bad experience yet at this hotel.. the service had been great... love staying at this hotel the pool area is relaxing...the beds are awesome this is the only hotel that i get a great night sleep without waking up with neck and back pain..
| 5 | null |
Would not stay again
Not very clean. Pool area and breakfast area not well kept. If they truly revenovated the hotel they must have run low on cash by the time they got to our room. Holes in doors, carpet dirty, window locked by a wooden bar. Kind of scary. Luckily, we were only staying for one night.
| 2 | null |
Night Staff has a real attitude problem
I stayed several nights at this hotel, but unbenknownst to me, they lock the door at 2am. I came 10 minutes late, and tried both doors, assuming, of course, like most hotels, they'd be open. But they didn't, and after a couple attempts of trying both doors, a man finally appeared and grudgingly opened the door and had a massive chip an his shoulder and berated me for trying the doors too amny times.
Like I said, I was at this hotel for several night, and I'm a paying CUSTOMER, and this guy treats me like a child. I called him from my room afterwards to complaina bout his attitude, and he said he was angry because I had "tried the door too many times." Huh?
My advice: there are several hotels within a block of this hotel that do not have this policy of this attitude. Try them first.
| 2 | null |
Great Location for visiting Washington DC
We stayed in this hotel for five nights in August and really enjoyed the experience. The location is very good for visiting the main attractions within the capital, most within walking distance. The room was clean and hotel great value for families. Two points worth considering, very busy at breakfast time and limited fee Wifi within the hotel. All the staff we experienced were friendly and polite. Utilised the pool and the fitness centre everyday. Ideal for families wishing to visit Washington.
| 4 | null |
Excellent downtown hotel in a great city.
Ideal location for the best restaurants and shops in town all within reasonable walking distance. Concierge service first class providing top recommendations and able make reservations at all the best palces. Good sized rooms with very comfortable king sized beds.
| 5 | null |
Our stay at the Best Western Tuscan Inn San Francisco
I found the staff at the Tuscan Inn to be helpful friendly and courteous. They offer an "opt out" of daily cleaning although still provide all the necessities needed for a comfortable stay. The free wine "happy hour" everyday at 5 allowed us to meet other travels in an informal and fun setting. The restaurant was also a very warm and friendly atmosphere with a good selection of reasonably priced dishes and beverages. We are going back!
| 5 | null |
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