Search is not available for this dataset
review
stringlengths 61
22.4k
| label
float64 1
5
| __index_level_0__
int64 |
|---|---|---|
Great Hotel Locataion
I spent 4 nights at this hotel on a business trip. Check in was quick and fast even though there was alot of convention guests. The room was a corner room on the high floors. I had a city and Marina view. The view was very nice. The room was nice and modern. I really liked the ipod docking clock which is great for travel. I can bring my own music. The bathroom vanity area was very small. Shower was extra large, glass doors and very nice.
Lobby and bar area is very loud due to convention rooms right behind.
Restaurant down stairs is okay. Food quality is not up to standards. Breakfast buffet is not that great. Having take out muffins from Starbucks in the lobby was better. Quality is just not there. Hotel is central to Sea Port Village where is is alot of restaurant choices. Roys is located just behind the hotel. Short walk behind swimming pool. I had dinner there 2 nights of my stay. Food is excellent. They are busy on weekend nights.
Room has wi fi but it does not work that great. My cell phone signal was bad being in the corner ocean front. The navy seems to have their radio frequencies that seem to block signal or you get a message about radio frequency unavailable.
This is great location to Sea Port village where you can shop and dine.
| 5 | null |
What a disaster!
From start to finish, this was our worst hotel stay ever. When we called to confirm our reservation and impending arrival, they hadn't even heard of the package we booked with Wyndham.. The first "non-smoking" suite we were given a key to contained a blue haze of smoke and had the kids and us coughing up a storm in less than 10 seconds. The 2nd suite was some better, but only had 3 glasses, 2 forks and a few plates for our family of 6. Our daughter hurt her foot on the threshhold, as there was a whole line of nails exposed due to wear and disrepair. The beds, other than the master bed, were not comfortable at all, the floor had not been vacuumed well. There were cups, cans and general trash laying around the premises. We were threatened on our way out by the hotel front desk clerk for questioning our bill (we were not charged the correct rate). Called the manager the next day and she took care of everything for us by giving us a full refund. But I do not recommend this hotel in the least and free wasn't cheap enough on this experience!
| 1 | null |
Great location, frindly staff, good restaurant
The hotel is on the Capitol end of the mall, no noise from other guests although some street partiers were a bit noisy. Rooms are amply lit and average size. The price seems reasonable given that you're in the heart of DC. Cabs are available at all hours and the restaurant serves good food.
| 4 | null |
Nice Room and Friendly Staff!
We stayed at the Allerton for the first night of our honeymoon to Chicago. We chose an upgrade for $35 and got a lovely spacious room. Glad we chose to upgrade as we heard the other rooms were on the smaller side. We were greeted with a smile and got a voucher for free breakfast as we mentioned we were on our honeymoon which was a lovely gesture. Loved the history of the hotel and its in an unbeatable location.
| 4 | null |
Great central location
First time visit to San Francisco and we stayed at this hotel which was in an excellent location. Rooms are spacious which suited us as we were three people sharing. Breakfast was good and prices were reasonable. Close to the cable cars and surrounded by lots of shops!
| 4 | null |
Dogs welcome
Trendy hotel in lower manhattan. Dogs are welcome , but we stayed for 3 nights and never heard one bark. Nice bar area but the dining tables and chairs could be better. Rooms are small but nicely decorated. Bed was big and comfortable. Bathroom was well fitted out with both a bath and shower. Staff are friendly and attentive.
| 3 | null |
How disappointing
I have returned to this hotel to my great chagrin. I really liked the hotel and its location and have stayed there several times (see previous review). Clearly, the management has abandoned all training. Our beds were not properly made, and when we complained, they were re-made and a dirty sheet was left behind a chair in the room. The floor hadn't been vacuumed. I saw a doorman ignore many travelers, only help the females parties, and spit in the street.; As for upkeep in room 1907, there was mold in the shower, the furniture noticeably nicked, carpet fraying, one lamp had no knob, When I voiced my complaint to an assistant manager, I was told I only ordered the standard room for only $350 per night. Don't worry, I won't book a room again.
| 2 | null |
NO WAY A THREE STAR HOTEL!
A DUMP! Two elevators with only one working all weekend. TX-Ou a very busy time! Fights and sex in stairwells! I asked and paid for a king got a double bed. What year was this place renovated? 1979? No room service or vending machines!
| 1 | null |
All around amazing
My husband and 3 kids stayed here in June for a small family gathering. I was so impressed by this hotel. The rooms are so luxurious and clean. The bedding was amazing. The pillows were a little to soft. Nice living room area thats seperate from the actual bedroom. The pull out bed in the couch was actually comfortable, no metal bar poking thru the matteress. Every room has a private balcony or patio. Service was great as well. The water park gets extremely crowed, if you want a chair make sure you get there before noon. You arent allowed to bring any outside food or drink into the waterpark area. They have security checking bags at the gate. The only complaint I have is about the price of food and drink. $12 bucks for a burger? Really? And the alcohol is any where from $20 for a mixed drink to $7 for a beer in a can. So enjoy an adult beverage in your room before coming into the water park. They do have a nice mini fridge to keep your six pack cold when you are done for the day.
| 5 | null |
Nice hotel but we paid too much
We stayed in the Argonaut on the recommendation of our concierge in LA. It is in a great location, opposite Fishermans Wharf on the bay. It is a well run hotel and a lot of thought has gone into decor and amenities. We were staying over a weekend and our stay coincided with a corporate convention so the hotel was very busy.
We paid 419 US dollars per night for a very very small room with an internal view. We booked very late so a self inflicted injury but we got the feeling that we had paid much more than other guests. It wasn't value for money at that price but if we got a cheaper rate we might return in the future.
| 3 | null |
Service with a Smile
This Hotel is both elegant and Friendly. The staff made you feel like you were the only individual they had to deal with on that day. This started from the person who parked our car, to the Bell Hop, to the front desk and all those in the restaurants and lounges. Each person asked how you were and were truly interested in your resonse. The rooms were magnificant with great views of the city. The location was great for wlalking anywhere and using the T. A great hotel with wonderful people.
| 5 | null |
FILTHY
I planned a week long vacation in New York City with my family at the ONE UN Hotel. We arrived and got checked in to a DIRTY room, house keeping had not even attended to it. After complaining they moved us to another room with a DIRTY bathroom. The tub was filled with dirt, hair and slimey substances. It was appauling. We checked out the next morning to go to another hotel because ONE UN is unsanitary. We CHOSE NOT to shower until arriving to the new hotel (The Standard = amazing). They never compensated us for this HORRIBLE experience. Instead the manager, Yolanda Hernandez, said the following "We changed your room, so what's the issue" APPAULING EXPERIENCE.
| 1 | null |
room was horrible..... condition of carpet and room was terrible.
The staff was very friendly and helpful. However, the condition of hotel was lousy. Carpet was old worn and dirty.
| 1 | null |
Gaslamp
Hotel location good. Room extremely small. Sink was clogged. Blanket had stains and holes in it. Elevators were a joke and needed replacement
| 3 | null |
Four Star Property, not.
Business stay one night last week. Upgraded to a larger room, I was shocked there was a smaller room available, but you know "this is New York" was the kind response received from the front desk. I'll even go with that, not that I agree, many hotels in close proximity of different brand competition are available with much better accomodations.
No doubt this room was a trainwreck, even trying to get past the cosmetic challenges (carpet worn / frayed, heater looked like it was hit with a hammer), unclean, not sanitary bathroom, ice bucket filthy, linens were seriusly outdated (with a tear), but hey the TV worked and the front desk staff was pleasant.
I guess the housekeeping staff may not make it up to the 27th floor?
Too much to go through, I think the point is made. Embarassment to the Radisson Brand.
| 1 | null |
Great Place to Stay!
This was my first time staying at a Hilton Garden Inn - the whole experiences was wonderful! The entire staff offered excellent customer service, the food was good, the rooms nice. I would definitely recommend this hotel to anyone traveling to the Denver Cherry Creek area. I actually joined the Honors program based on this stay.
There is construction of a new shopping/dining and lodging complex next to the hotel that will only add to the value of this facility when construction is complete but does create a little bit of chaos near the entrance.
| 5 | null |
Fantastic Hotel
Everyone that works there was so friendly and available to assist. The hotel was perfect and we enjoyed our time in the city and having a great hotel experience was part of that. The door was always opened for us and the desk personnel assisted us with everything we needed. The Triomphe restaurant served us wonderful drinks (little pricey) but well worth it as we settled in for the night. The location was excellent (walking distance to Broadway, shopping, Times Square). The beds were awesome and comfortable and the rooms were clean.
| 5 | null |
dirty, run down
I booked this hotel base on a 3-star rating on booking.com; however, it would at best deserve one star IF cleaned and maintained properly. What I found was phone & TV out of order, incredibly worn-down funiture, and cables ripped off the walls. Urine stench around the hotel and smelly lobby. Not a place to stay, especially if you want to enjoy your vacation - we had to check out and find a better place.
| 1 | null |
Once is enough
We booked our room for a 2 night stay on Priceline (name your own price) and had a decent enough (for Chicago) rate of $140. The location is good, being close to lots of the action in Chicago. The decor of the rooms is modern and tasteful. The beds (2 full sized in our room) were VERY soft...which I am not fond of at all. The room was very clean. We enjoyed having a small fridge to keep drinks cool. It seems that the rooms that have a view of the river (just ask for one) have this little extra. On our check-out day, we got the customary slip under the door of our "extra charges." We expected none as we had not purchased services or merchandise during our stay. I was shocked to see a $60+ charge for breakfast the previous day. I immediately called the front desk and inquired. The man I spoke with replied right away when I told him we had NOT had any breakfast, "Well, I have the slip here with your name on that you signed for it." I asked, "Who's name is on it?" He said, "Yours, Ms. Blah-blah-blah." I told him that we were being scammed. He then replied, "I'll call you back in 5 minutes." When he called back he said, "I can't find the slip, so we'll just remove the charge." WHAT A LIAR...he'd just told me minutes before he had the signed slip in front of him. I can handle honest mistakes, no problem...but you don't go lying to customers to cover your own backside!!! WOW.
On another note...what the heck is the deal with being charged for Wi-Fi when I can get it for free at McDonald's? That is soooo annoying and is just total evidence of wanting to nickel and dime customers to death.
I will make sure to NOT stay at a Swissotel in the future based on the crummy customer service.
| 3 | null |
Worth the stay for the price and proximity
We got to Hotel Sorella close to 10p (blame Houston traffic) and the hotel employees were just as friendly as if we had arrived early in the afternoon. Definitely not your typical hotel room: dark laminate hardwood floors, very modern design aesthetic, super comfy bed and linens, plus a lounge area in the corner of the room. Loved the CityCentre area and being able to walk to a nice variety of restaurants and shops. Felt very safe walking around after dark. Loved the self-park feature and that you're in a covered garage, not having to shell out the bucks for valet. Only downfalls: Agree with the other reviewers noting that the rooms are rather dark. No overhead lighting. The continental breakfast was also lacking for late sleepers so make sure you get there early. For the proximity to the city and the cost (VERY nice military discount), we will definitely recommend to friends who make the trip over to Houston.
| 4 | null |
WORST HOTEL I HAVE EVER STAYED AT!!!!!!
I don't even know where to begin with this hotel. My boyfriend and I needed a place to stay for one night in Detroit before we flew back to Orlando the next day. We drove from upper Michigan to Detroit as we flew from the Detroit Metro airport. There was a Tigers game going on at the time and we found a lot of places to be booked. I should have known something was up with this hotel since the location is fantastic, right next to the stadium during a Tigers game, yet this hotel had rooms available and others further away were booked! Hint #1. We are used to staying in older hotels but there is a difference between old and clean and old and filthy and inhumane with no working air. They put us on the highest floor, the 10th floor, in room 1011 I believe it was. It was the room at the very end of the hall so it was more triangular in shape. Upon first walking in I noticed how unbearably hot it was but we were told at check-in that the room had been sitting with the air off so it would take 30 minutes to cool down once we turned on the TINY window unit that looked old and unserviced. I wanted to freshen up after the 5 hour drive but we had to run out of the room due to the fact we were both sweating in the muggy, stale, unbearably hot and humid room. Before we ran out to let the air cool the room down, I noticed the green old carpet with white stains all over and the old and dirty couch with white stains on the arm of the couch. I turned the bed sheets down only to notice what looked to be old blood stains on the back of the bedspread that apparently could not be washed out.. EW! The bathroom was another story. The sink cabinet door was falling down, the toilet looked as if crap stains were left all in it, the shower had scum and stains all over it, the blinds were broken. The bathroom was also a closet and on the shelf was a used pair of black panties left just sitting there. If the room was cleaned how could they have missed a pair of used black panties left sitting there in the bathroom?! The bathroom floor had dirt piled high in the corners. I would not walk anywhere in there without shoes. The blinds were pulled up and I went to lower the blinds to let the room try to cool down (it was every bit of 90+ degrees in there) and the blinds fell down and hit me on the head! We left to go eat dinner, hoping to return to at least a cool room to get us through the night until we flew out the next day. When we returned, 5 hours later, we walked into a room that was now only about 88 degrees or hotter with 100% humidity, muggy, and stifling stale air. I sat near the tiny window unit and had barely cool air hit me. We immediately started sweating profusely. You couldn't even walk in the bathroom because it was even hotter in there. We called the front desk and asked about the air and asked to be moved to another room only to be told that "moving to a new room will not be any better. The window units are old and need to be replaced and they do not really work." and he even said "you have it better than most people as the 10th floor is the cooler floor." My boyfriend ran out to get some bottled water as I was feeling dizzy and sick to my stomach from the stale heat in the room. He brought back a bucket of ice and I ate the whole bucket of ice just to try to cool off. I live in Florida and I have gone through hurricanes with no power and this hotel was just as BAD!!!!!! My boyfriend then called down to see if they had a fan we could use. The front desk guy said he would ask the security guard when he gets back from his rounds if they have a fan. Mind you.. the security guard was SLEEPING in the lobby chair when we walked in from being out that evening!!!!! An hour later still no fan. He still could not tell us if they even had a fan and it was now 3 am. Yes, we layed there sweating and dizzy until about 4 am when we had a plane to be on the next day. I even thought about sleeping outside as it was COOLER there. I finally fell asleep only to wake every so many minutes with my hair matted to my neck, the pillow wet with sweat and everything else soaked! That morning my boyfriend took a shower only to get out and immediately soak a towel with sweat and have sweat pour down him right after a shower. We could not run fast enough out of that hotel!!!! I told the front desk lady at checkout everything only to be told the manager would call us the next day about everything. Well it has now been four days and no manager has called us and I am NOT surprised. The lady that morning also told us we were actually on the hottest floor and the guy overnight should have moved us to another room. I cannot speak for the other rooms but I can say the room we were in was filthy and a sweatbox that was completely inhumane for anyone to have to PAY money to sleep in!!!!!! And not even so much as an I'm sorry from the manager that was supposed to call!! WHAT A DUMP!! Not only that but the next day I was dizzy and sick to my stomach and almost throwing up from the room. To date I am still sick (4 days later) and I think I was breathing in mold from the air conditioner that didn't work and hadn't been serviced in who knows when! My glands are still swollen from this hotel! I will sleep outside before I ever come near this hotel.. ever. It is the worst place we have ever stayed.
| 1 | null |
Fantastic location but cleaning issue
Hotel is in an excellent location - very central to everything. Rooms are "Manhattan size" but very modern. I am Hilton Gold and received breakfast for 1 person for each night we were there but nothing else (no upgrade or view). Rare Bar and Grill in the hotel has the most incredible lobster burger ($23) well worth the money. Rooftop bar was too crowded to enjoy while I was there so left straight away.
Only downside was a cleaning issue. I dropped something that rolled under the bed and discovered other guests dropped items and a lot of dust ! It was obvious no one had ever cleaned under the bed which was disappointing. I reported to Hilton management and received an apology/assurance would not happen again but I expected better from Hilton.
| 3 | null |
A nice place in downtown, but the service is slow
It is a nice place to stay, if you want to be in Houston downtown. The room is small, but clean. The bathroom is very good, with clean and large tub.The only thing is that everything is slower than what you would prefer. Everyone is nice and friendly; however, it took a long time for me to have someone showing up at my table to get my order for lunch and then it took a long time to have it. The valet parking is very nice, but again slow. Nevertheless, it is a good place to stay for business, if you have don't mind the slow service.
| 3 | null |
A Sweet Stay
This location and hotel were excellent choices for our most recent trip. The proximity to good shopping, the choice of restaruants and the availability of a first rate breakfast on site makes this a good choice when visiting Phoenix. Unless you are looking for a longer stay option, the Embassy Suites on Camelback should be considered. The price was acceptable and the service without fault. The room was properly cleaned; the front desk was helpful; the entrance welcoming. We did not eat dinner there but had many places to choose from within a short walk. The range of breakfast foods was one of the best we have encountered around North America.
| 4 | null |
Just ok...
I stayed the weekend of Jan 6-8, 2012. The Grace had my booking wrong, took care of it, but then got it wrong again. The staff seemed harried and overwhelmed by the mid-afternoon traffic. Beware, the rooms are really small and VERY NOISY. The bed was on a raised platform that required the sleeper to 'jump' out of bed to the floor. I heard my neighbors above and next door jumping all night and morning. No amenities to speak of, aside from orange smelling shampoo and lotion. I could only watch the TV lying in bed.
The positive: it's close to Time Square, and the price was reasonable compared to a big-name venue. Nonetheless, I'll not choose it again.
| 2 | null |
Horrible Hotel
Where do I start, we stayed there for one night and it was a mess. We had two rooms, one for my husband and I, and the other for my Mother-In-Law. When we first walked in, immediately you are hit with a moldy, musty scent. It took us almost 30 minutes to check in, mind you my husband had already called to "reserve" the rooms. After we got our keys and proceeded down the hallway to our rooms, we were hit with another smell, rat urine, utterly disgusting. Got in the rooms, and one of our lamps didn't work, called to ask for someone to change the bulb, which they didn't. My Mother-In-Law's tv didn't work at all, so they swapped her room out. The blanket on the bed was very smelly, thank God we didn't get the "blood stained" sheets. I didn't even take a bath or shower there because I felt utterly disgusted that we were suckered into this hotel because it was just awful. And yes, it is next to a strip joint in a horrible neighborhood....
| 1 | null |
The most difficult review I have done
I have stayed in hotels and resorts all over the world, and never have I come across a review as difficult to write. I will start with the good, and then the bad. If i could give half stars I would give this place 3.5
The good
1) Location - directly on Michigan Ave
2) The rooms - nice, clean, bed was comfortable
3) Dining/Bars - lots of options, even though we are elsewhere
4) The doormen will get you a cab in less than 30 seconds
The Bad
1) They will nickle and dime you for every last penny, and i felt cheated
a) the mini bar has no price guide. I drank a diet coke from it and was charged $7.12 after tax. I understand you pay a premium for the mini bar, but this is above any beyond what should be legal
b) the gym they charge you $12.00 a day to use it, or $15.00 for your entire stay. I have never seen any other hotel in my life charge for use of a gym
c) parking is $57.00 a night. This is a high rent district, but this is still about $10.00 higher than average
d) our shower was 100% stopped up when we got there. They had to snake the drain during the first night
e) coffee had not been replaced from previous guest
Full disclosure - I paid $89.00 a night through priceline for this hotel this previous weekend. Would i come back for that price? Absolutely. Would I pay the $179 weekend advertised rate? No chance. There are other properties that make you feel more valued and you wont feel like they are trying to take every last dollar in your waller
| 3 | null |
Great staff, great location but needs more....
As others say, tremendous locationjust off 5th Avenue and very close to Time Square, walking distance for many iconic places and shopping. Staff very helpful, espaecially concierge Eric who sorted several things including ice hockey with a big smile. No real eating facilities but lots of good cafes and restaurants close by, including Cranberry cafe which is used by NYPD and locals. Within Cassa Hotel there is an American brasserie waiting to open dependong on liquor licence. Rooms are quite small but the beds and shower are amongst the best we have had in any hotel for comfort and hot water. Weather was good in New York when we were ther Feb 11-14, otherwise might have been a bit short of hotel comfort as no real relaxation area. For a city break however, this was great.
| 4 | null |
Make sure you get what you have booked and paid for
We chose the Hampton Inn against the great TripAdvisor reviews for our 5 night city break to NY. We had a great trip and the hotel was both clean and comfortable.
However, we booked a room with twin double beds given that my daughter requires a supporting bed following major back surgery last year. On arrival at the hotel on 31 March 2012 we were advised that the hotel had been over booked and our required room accomodation was no longer available. As a substitute we were offered a room with a double bed and a pull out sofa bed ( they attempted to sell this as an upgrade ). We had no alternative but to accept this substandard accomodation on the first night and were moved the following day.
Hampton Inn recognised that they had fallen short of their customer satisfaction charter and offered us a refund on the first evening room charge along with an aplology note and some chocolates. We were told that the refund would be processed and with our travel agent within the week.
Today is 17th April and having consulted with our Travel Agent ( Thomas Cook ) the promised refund has not arrived.
Possibly the fact that we are now some 4000 miles away back in the uk leads Hampton Inn to conclude that their customer charter is no longer a valid commitment to customer satisfaction ? We await the outcome of our Travel Agents enquiry with interest.
| 3 | null |
Daughters first trip to New York
My daughter stayed at this hotel and it was her first time in New York, she had a fab time and was well looked after by George Drepaul, General Manager, and all of his staff. Hotel is so central to everywhere you need to see and staff so knowledgeable and helpful. She's already planning a trip back and to the same hotel. So thanks George for looking after her.
| 5 | null |
Great hotel
I love this hotel. It's in a great location. It's right across the street from Market Square and a 15 min walk from the Alamo and River Walk area and a 10 min drive to the Zoo. I always get service from the staff at the hotel. They even let me check in an hour early. The rooms have been updated and are very clean. I always stay at this hotel when I go to San Antonio.
| 5 | null |
Fabulous !
This Hotel is fabulous! The staff is very friendly and reacts immediately to all requests. Way better than the Four Seasons both in terms of comfort and service !! I love it ! And i am a very demanding customer !
| 5 | null |
Good for SEA to Cruiseport
Convienient--BUT, shuttle pickup took 45 min and numerous phone calls. Room was nice and quiet(bottom floor away from elevator). Pool was good. Nearby Ihop served a reasonable dinner($10). Safeway's about 10 min walk(uphill). Staff was rushed, but helpful. Breakfast buffet was crowded, but outstanding. Airport shuttle dropped us at nearby light rail stop(45 min to downtown--.75 for senior). GOOD VALUE FOR $$--WOULD STAY THERE AGAIN!
| 4 | null |
Run down property terrible service
My husband and i stayed here a few times and all out of convenience and always thinking our next stay would be better. NOT the case! It just got worse!! Dirty shower and itchy sheets! When we checked in i called for room service for lunch. No answer. I called the front desk... No answer. I called "at your service" no answer!! I called for 20 mins and finally a sleepy woman answered and said she was away from the phine!! What??? So tgere is one person at all 3 extensions??? I explained that i had been calling for 20 mins abd she never gave an excuse except "i was away from the phone??" weird!! Room service was fine but took forever... We filled out the breakfast card for room service.... It didnt arrive by 7 so we called.. They lost it!! They said they would call us back ... 15 mins later no phone call so we call them and they say....there was no time on it so we didnt know when to bring it!!! Call us and ask us what time!!!! My husband left for his meeting with no breakfadt and 1 hour later it arrived!!! All wrong!! Im still here waiting over an hour for towels!! Never again. This is obviously NOT marriott owned... Dirty terrible service!!!!!
| 1 | null |
Huge rooms centeral location excellent
Very clean, great central location you can easily walk to many local pubs and great restaurants. Indy is one of the country's best kept secrets unbelievable value excellent hotels, pubs, restaurants, and convention space. This location offers huge extra clean rooms, great staff all at very fair prices book it if you can get it. Enjoy!
| 5 | null |
Nice Hotel - Good Location
Hotel is nicely done. Rooms are clean. Parking garage is close and easy access. Restaraunt is pretty good. This location allows you to esily get to the Galleria, Reliant Stadium, Greenway Plaza and downtown. Staff is friendly and courteous. Pool is very small if this is an important aspect for you this is probably not the place to stay.
| 4 | null |
Don't you dare
This hotel is disgusting. It was booked via my business, but otherwise I would have checked out on the first night. From the beginning the tone was set by the rude guy at valet. The restaurants were dingy and the rooms felt like old NYC style apartments. Ripped wall paper, terrible springy mattresses, gross bathroom, very loud AC unit. I asked to be switched to a different room because I didn't even feel safe in the one that I was in. The second room was larger, but not any better. I would never stay here again, not even if the room was free. It's spooky and feels like there are ghosts here. I can't wait to go home!
| 1 | null |
Beware, this isn't normal La Quinta standards
I was not at all happy with this location. I would have rated it only a single star, but because of the steller front desk staff, I've given them 2 stars. It is obvious that a lot of effort went into training the front office staff; too bad it didn't go any farther than that.
1) The entire property is non-smoking. I don't mean that all of the rooms are non-smoking, I mean they threaten a fine if you smoke OUTDOORS anywhere on the property. I find this to be outrageous, and won't stay at this location EVER again.
2) The carpets in my room as well as family I was traveling with were FILTHY. I'm a single guy, and not a neat and clean freak. When I say they were filthy, I mean disguestingly so. I walked barefoot from the shower in my room, to the bed to get dressed. When I got there, my feet were BLACK with soot and dirt from the walk. This was echoed by family who had the same experience of blackened socks after walking on the carpet. It is clear that they need to invest in some deep carpet cleaning.
3) The breakfast was sub-par for a La Quinta. On one day, thre was no fresh fruit or hard boiled eggs. I understand some properties don't have both; but this property had neither on my first morning. Cereal selection was bland both days. Second day, they seemed to have corrected the fruit and egg issue.
4) Internet speed was almost non-existent both in my room as well as pool-side & in the main lobby. I don't expect much for internet speed in a hotel, but I should have enough to access my e-mail and check my flight status.
As I mentioned above, the lobby staff was top notch. I was actually quite impressed with their guest service skills. There are the glimmer of light for this location.
| 2 | null |
Large Cockroach in Lobby
Stayed here one night with the family July 30th. The rooms were dated, small, (two full sized beds, rather than two queens as found at other hotels), sheets were clean. Garbage bags sitting on the floor of the hallway, in front of a door labeled "storage". Not sure if that's where garbage is kept or if it is just storage. Pool area was also dated and pool water was very cold for July. Noisy in the hallways, lots of slamming doors and loud cleaning ladies. Very friendly staff at the front desk. Great location. Definitely cheap for downtown Chicago, but upon check out we saw a 3-4 inch cockroach scurry across the lobby floor. ICK!! My hubby stepped on it and there it lay for about ten minutes until a staff member frantically kicked the roach with his shoe to a back room. They have first come, first served valet parking, which was convenient and allow you to keep the vehicle parked there after checkout until 6 pm for an additional fee, which they waived for us for an unexplained reason. Would not recommend staying here mainly because of the roach incident.
| 2 | null |
Not a good experience
The positive: very nice staff, excellent Mission Beach location - short drive to Ocean Beach, Pacific Beach, La Jolla and downtown San Diego.
The negative: very thin walls, could hear people in rooms all around - especially above us. EXTREMELY loud construction (they said trees were being cut down) starting very early each morning - EVERY morning of our stay. Our shower barely worked. The water turned off completely during my shower the second morning and couldn't get the soap out of my hair. The drilling was shaking the walls of our hotel room. Found out upon arrival that we would be charged $18/day for parking (I understand this fee in a downtown hotel location, but would NOT expect to pay this much for parking in a suburb location), also found out upon arrival they charge for the internet after first 24-hours (we stayed in many hotels on our California 2 1/2 week trip and never experienced this at any of our other hotels). On the final morning, we woke up to the sound of water running and realized there was water from the bathroom on the floor above us pouring into our bathroom.
It has a really nice lobby area, and again VERY friendly staff, but I would not recommend this place or stay here again.
| 2 | null |
HORRIBLE PLACE TO STAY!!!
I have traveled to Chicago a few times and always had great experiences with my hotel selection. This time it wasnt even close. The location is far away from the mag mile, pier, and the bean and not in a very safe location. We arrived on Friday morning and tried to check in our rooms. The front dest said if we wanted to check in early it would be an extra $35.00 but advised us our room was already ready. We decided not to pay extra because that doesnt make any sense. When we did check in the room the room was the most smallest hotel room I have ever seen, we noticed how hot and steamy the room felt so we tried opening a window.... the windows dont open. There was no thermostat in the room either. We went down to complain how hot we were and they said we have already shut off the a/c for the summer and its a old building so there was nothing they could do. It was Sept and the temp outside was 75 degrees. They said there was nothing they can do but suggested they can bring a fan up. They said the air is controlled on each level and cant change the temp to be lowered. WTH!!!! Never heard of that before. We kept calling for a fan and never came to our room for one. It was so hard to breathe and they didnt care. We tried to stay outside on during the day and night so we didnt have to be smoothered. We asked for our money back or a discount and they said no. I would NEVER NEVER stay at this hotel again. They were ruid and the place was not clean. For 3 girls staying in one room, we only received one set of towels. We had to stop the maid on the 7th floor to try to get some more. We stayed for 3 days and the maid never came to our room until the last day of check out. This is my first time writing a review and it was important for me to spread the word. I am a true believer in "Customer Service".
| 1 | null |
Disappointing
The reason why we are disappointed , is the quality of the bathroom AND of the pool .
We booked an executieve room: additional services were excellent but the minimum you expect is that the shower functions well and the walls are ok.
The pool is not a pool for a family. We had to wait in line with external guess ( waiting time 30 minutes ! ) and were then allowed to go one by one in pool, that is not a pool to swim with a family with kids ( should be annonced on the website). We never had that experience before!
We stayed a week later in another hotel ( close to Fifth Avenue) in NY and could compare. Half the price but more friendly personnel, nicer room, ....
Overall experience no value for money....
| 2 | null |
Free WiFi???
There is no WiFi in the hotel despite it's listed, but there is no connection.
| 1 | null |
Do Not Reccommend Staying here
The staff is rude and VERY unproffessional. We had an extremely bad experience here and would not reccommend for anyone to stay here. We had a very expensive item stolen out of our room and when we called the front dest to report the situation the man working at the front desk basically acted like it was no big deal and there was nothing that we could do about it. He did not offer us any kind of solution to figure out the issue. I had to ask him if they had cameras, which he stated "no", which in my mind, what kind of respectable "extended stay" does not have cameras? After we told him that we were going to call the police to make a report is when he told us that we needed to get off the property. So, we waited for the Police to arrive outside in the cold. What kind of Customer Service is that. We were dumfounded by this. We have never been treated so horrible. We asked the maid if she had noticed anyone on our floor and she stated that she had not and her exact quote was "oh, yeah we have thefts happen ALL the time and our cars even get broken into in the parking lot". We finally got in touch with the Hotel Manager a few days later and his exact quote was "we never have any issues or theft or any problems for that matter and the police never get called out here". HMM.
So basically we got nothing resolved in the matter and the Hotel Manager was rude and basically did not want to hear that maybe one of his staff members may have been in the wrong. Instead he defended his employee and the way that he had treated us. No resolution was offered to solve the matter and make us feel better about the situation. We have never dealt with a business that treated their guests so badly before. We will NEVER stay at any hotel that is tied in with the Extended Stay Suites again.
| 1 | null |
Great location - Cool older boutique hotel
We got a great deal on Priceline. It is in a great location nestled in a really nice neighborhood and close to Division/Rush Streets, Lincoln Park, Lake and Mag Mile Shops. My husband, son (9) and myself did not go away on Spring Break, but took a two day trip to Chicago. The front desk staff were very friendly and helpful.(checked our luggage so we could go to zoo the day we checked out) We had a queen bed upgraded us to a King bed. We love quirky and historical hotels.(nonchains) This one has been updated and has a European Flare to it with the platform beds. My husband and son had no trouble sleeping, but I found the bed just okay. We also walked every where with no need of a taxi. I thought that the rooms were decorated nice. My son loved the cow pictures. Seemed like a very active night life at the hotel. I was very pleased with this hotel. I have another trip planned on April 16.
| 4 | null |
It is anything but Standard
This is one amazing hotel in every way. The hotel, the rooms, the people and the location are all wow. My wife and I stayed there for our last night in NYC a couple of days ago and we loved every bit of it. There is nothing standard about this hotel or the employees. The guys at the door are great, helpful and so trendy. Our check in was quick and very pleasant. We arrived a bit early in the morning and while our room was not yet ready, they made us feel at home. We were upgraded to a corner room on the 14th floor, room 1411, and when the room was ready and we finally got to use it we discovered the beauty of a corner room. A small room, yet very well utilized. We loved everything about it. The breathtaking view of Manhattan and Brooklyn. The bathroom is a different experience all together. This is one hotel anyone visiting NYC should consider staying in.
| 5 | null |
Disappointed
Hotel showing its age and the pictures on the internet do not show a true picture. I personally had no problems, we went for a family reunion. My brother requested a room with two double beds for his family of four. He has a 11 yr old and a 8 yr old. When they arrived, they got a room with a king size bed and was told they had no more rooms with double beds. All four of them had to sleep on a king size bed the first night. The next day, they were given a room with two double beds. The second day we went out all day the next day and got back around 10:00 p.m. My sister’s room was not made so they had to wait in the lobby until the room was made. This was an inconvenience since we were tired after an all-day of sightseeing. I will probably not stay there again.
| 2 | null |
Excellent service.
Always enjoy my stay here. Won't stay anywhere else! Close to everything I enjoy in New York. Very impressed with staff's attention to detail. Men at the door were very kind to get me a cab too - much appreciated!!
| 5 | null |
Good affordable hotel
definitely a good and clean hotel at an average price where everyone can stay during a trip to new york city. it is near the metro station, empire state building, times square so you don't have to worry about transportation.
| 3 | null |
Excellent
We recently returned from a weeks vacation at the JW Marriott Desert Ridge. The entire experience was wonderful. The staff is very helpful and friendly. We stayed in a JR Suite. The room was well appointed, very large and spacious. The pools were fabulous. Food is excellent as well. The resort is far away from other Phoenix attractions so a car is very helpful. Over all we had a great experience.
| 5 | null |
Pay a little more and get somewhere better
Quite a few things in this hotel add up to an unpleasant experience. The elevator is a slow creaky old thing and it's often quicker to get the stairs. The door to our room could be moved quite a bit when locked which makes your wonder how secure it is. The rooms are small and very stuffy. It wasn't a good idea to open our window as an air vent below the window piped in food smells from a next door restaurant. The bed is poor quality too. The only positive was the location, pretty much next to Union square, which also makes it very noisy. My advice would be to pay a bit more and get somewhere better as there are plenty of hotels to choose from.
| 2 | null |
Home away from home
I can't say enough about the friendly service received from the Crown Plaza "family". The front desk staff, maintence delivering fresh batteries for the t.v. Remote, the breakfast staff thru the evening dinner staff were all too ready to be of service. Everyone makes you feel as part of them. The hotel is clean, lively, relaxing and comfortable. I can't wait to have an opportunity to stay there again. A big thank you to the Crown Plaza group for a pleasant stay at your property....till we meet again!
| 5 | null |
Don't leave you car unattended !!!
We stayed at this hotel June 2012 and used the Park and Fly since we had an early flight. We returned from our vacation only to find all 4 tires and rims were stolen. We were told by the hotel they couldn't believe this happened it had never happened before. We found out that was a lie after trying to retrieve our ploice report from the police website. Their were multiple listing of stolen vehicles among other incidents. We are now out over $5,000.00 due to this. We live about 2 1/2 hrs away which made this situation even harder. We were originally told by the hotel they would take care of everything, and now we are being told to go through our insurance. Now looking into getting an attorney and doing a news interview to prevent this from happening to anyone else.
| 1 | null |
Beautiful Boston Hotel
My husband and I stayed here last night for a Valentine's Day getaway, and we could not have been more pleased. We booked the King Junior Suite and it was very spacious and clean. The bathroom was smaller than expected, but the room as a whole was beautiful. Firm but comfortable beds, complimentary bottles of water and free WiFi were nice touches. Since we only stayed one night, we didn't use any of the amenities, but check in was easy and the staff very friendly. The lobby was very welcoming with a fire going in the fireplace.
Here's a tip for parking: If you don't want to pay the steep $42 per night to park at the hotel, you can get coupons to local garages at http://boston.centralparking.com. Just click on "neighborhoods" then select Back Bay and a selection of garages will come up where you can get coupons for discounted prices. We parked at the Prudential Center garage which is literally right next door for $27 overnight (without the coupon, it's $39).
All in all, I would highly recommend the Lenox Hotel for a great stay in a convenient location.
| 5 | null |
Worthless shuttle and outdated rooms, dull-eyed staff
Unbelievable experience at our most vulnerable moment...after 20 hours of international travel we use the terminal courtesy phone to contact the front desk to arrange the free shuttle we desperately needed after crossing 13 time zones. Told to wait under the "green sign", step outside and see many green signs but decide to wait...see Hilton and other shuttles driving by every 5 minutes, so why not wait like everyone else.
15 minutes later, no shuttle. Call 6 times without answer, on the 7th the desk responded they "missed us" so we wait again having seen zero Radisson shuttles. Eventually we give up, after an hour, and take a taxi...becuase the front desk refuses to answer the phones, no matter whether we chose Operator or Concierge from the phone menu.
Front desk is a nightmare of other travelers angry about the shuttle service, all having ended up taking taxis themselves. The staff freely admit they changed companies recently and 'are worthless.' Turns out they use unmarked white vans, who apparently don't even stop at the terminals...how is ANYONE supposed to know a random white van driving by with the countless other cars/vans at one of the busiest airports in the US is for your hotel? We counted 12 trips by a Hilton van in the timeframe we were waiting.
The staff pays out our taxi fair with petty cash, and only provides a modest credit to our stay after providing the number for the hotel manager who is not on duty. All in all we waste about 90 minutes just trying to get to the hotel, find the staff freely admitting a huge issue to an angry crowd, and spent all of four hours resting and stinking like diesel fumes from waiting outside the terminal so long.
Underwhelming rooms as well, with dated bathrooms and the smell of old smoke despite a non-smoking sign. It's impossible to give anything but a Terrible rating after such a rough introduction to the hotel. Only redeeming quality was the bed and the quietness, which may have been due to us not being able to check in until 1am after an 11pm arrival due to the shuttle.
Maybe if you're just passing through on a short trip it's a decent place to stay, but you're most vulnerable after such a long trip and wholly dependent on the hotel shuttle taking you to your $150 room to rest...so I have to give it a low rating.
| 1 | null |
Not happy with this hotel
Not happy with my stay. Computer super slow. Service terrible. I had to ask that they come for service and then they took my towels and never returned with new ones. When I called the front desk I was told that I would have to come get them because he could not leave the front desk. Hotels smelled of heavy cigarette smoke. I would never stay there again.
| 2 | null |
If I had THREE wishes.......
OK, it's soooooo hot in Arizona in the summer that we ALL zip off to San Diego.
Our last stay at Kona Kai had some issues BUT rumor had that they were going to spend $1 million on renovations.
Maybe one should ask when????
So we decided what top three things we would address ASAP.
1.) Tear out the carpets - yesterday.
Our first room was soooo disgusting that upon opening the closet door my wife almost gagged from the smell.
The second room had an odor of left over animal pee by the patio door.
What funnnnn changing rooms three times!!
Next choice room, it was not great but at this point after a long drive - just live with it!!
2.) Clear the A/C filters!!
This was a VERY hot summer in San Diego (almost 90 daily).
The a/c was absolutely required and it just would NOT cool down properly.
My wife, the Arizona native, knows air conditioning and decided to figure how to remove the ac filter for cleaning.
I find it best to back away from an upset woman.
She removed it, brought it to the tub and washed off what must have years of crud.
Just disgusting to see this had not been done for soooooo long.
What a surprise, she reinstalled and it was a beautifully cool late afternoon / early evening.
3.) Get the kitchen (food quality) and servers (lack of interest) sorted out.
If you book a room with free breakfast - bring your own instant oatmeal and heat water in your room. Take the breakfast certificates back home as a souvenir.
It is the saddest breakfast buffet and the severs have become sooooo disinterested.
Perhaps they are receiving GREATLY reduced tips and are just going thru the motions.
Dunno but someone step in, please.
They have cleaned the mold from the outside of the building since our last stay.
Room decor is still '80's with big 'ol tube TV.
VERY nice pool and grass area adjacent.
You MIGHT want to rethink this as a "Resort". Just sayin.....
| 2 | null |
Nice room but bad location and service.
I happened to be in the area for work during high peak week and ended up booking this hotel. I heard it was a bad part of town but didn't feel scared until I had to check in from an outside window (the lobby door was locked). People were yelling throughout the night but thankfully the bed and sheets were very comfortable and I had a good sleep. In the morning I requested a taxi but since the front desk didn't give the taxi driver my name or room number, someone else hopped on my taxi. I ended up waiting an hour for another taxi and it never came. Out of desperation, I ended up hopping into a stranger guest's car to get to my meeting. I will not be staying at this hotel again.
| 2 | null |
At best a 2 star hotel
so i guess to start off new york is new york? but still it is hard to understand how little you get for your dollar when you stay at this hotel. i paid over 400 dollars for a room that feels like a 30-50 dollar motel room. i mean this place looks like the one in the movie 'no country for old men.' maybe even worse. the toilet and bath tub run parallel to each other, meaning you have to hop over the toilet after a shower. the location is good but if you are in staying in manhattan and even some parts of brooklyn, location doesn't really matter at all!! you have access to subways and taxis. it is better to stay at a nicer hotel than this even if you have to pay a cab fare because in the end it will still be cheaper. and the taxi drivers are nicer than the people at the front desk of this hotel! i was fooled in thinking location would give me all the benefits. nope! i was ready to go back to my room by 11. unless you are crazy about new york and you want to walk around time square all night until the sun comes up, this place is not worth your dollar. because after a long day all you really just want is a nice bed and room to come back to, not a rat hole.
the rooms are pretty much horrific. i could see it being a nice hotel back in the 1930s. and lying in my bed i keep getting bug bites.
also the internet is expensive as hell and not good at all. if they think you might be using it "too much," meaning downloading a big file or streaming a movie, they will shut your service down. if you call the front desk they will not help you. if you call the free number they will put you on hold for 30 minutes or more.
basically these people are not dedicated to customer service. i feel the mentality here is a take it or leave it one, we dont give a shxt.
please guys don't be fooled by the ratings or the appearance of the lobby. i think people who stay here are just having so much fun in new york that they think the hotel is okay and thus is the high star ratings. the hotel itself is very very bad.
| 2 | null |
Great Hotel and Cant beet the distance to Moscone
I stayed at the Intercontinental on Howard street at the beginning of April.
I was in for an internet conference that was hosted in Moscone West Center. It must have been no more than 150 ft from door to door. It was simply as convenient possible. Also the westfield mall is also only a 5 min walk away in case you need to get something.
The bed and willows were great, so was the shower. I asked for a high floor and got a room on the 23rd. That made for some great views of the SF bay. I did not spend too much time in the room, but the floor to ceiling windows did allot for some eye soothing images.
Check in was very smooth. The rate was also reasonable in comparison to the other hotels there. I paid $220 a night before tax. They do charge you $15/day on wi-fi which i think is a joke now a days.
On check out i was surprised to find some bogus charges. There was a meal charge for an entire lunch for two or three people on me when i visited the restaurant once and had 2 coffees. There were also some false mini bar charges that i believe resulted from moving some bottles around to place a beverage of my own. In any case, the rep at concierge just had me look the charges over and anything that was not familiar was immediately canceled no questions asked.
Elevator was always quick and never had to wait for a lift.
The only frustrating issue with my stay had nothing to do with the hotel. There are no cabs in SF. Its nuts. I had to wait 45 minutes for a cab at 7:30 at night on the way to dinner. The street were empty, so it was not a traffic issue.
All in all, great stay.
Sagee
| 4 | null |
Interesting concept
A real experience. I had just won this hotel on a travel website, but had good idea it was this property before I booked. I really wanted to just try it from curiosity. Would have loved to have a place like this years ago, but maybe getting a little older and this place maybe a little too hip.
That said, as I was staying at another property the night before and the Yotel was near the diner I chose for breakfast, I stopped in and asked about early check-in....It was 7 am, Well, if they have a room, they check you in.... or help you to use the kiosk I should say. This really impressed me as I was on just a quick weekend over from Europe for just 2 nights.
The sunday brunch would have been great if I was not traveling alone. The whole hotel is an excellent concept.
The little kitchen area on each floor is nice, but it did lead to one maybe un-intended trait, young guests congregated on my floor outside the kitchen and were sitting all around on the floor of the hall and it did not really look "nice" and I would not want them right outside my door.
The upper lobby was really a part of the night club late and as I had a key issue and had to wait over 10 minutes to get attention and then had clerk on phone the next day for 5 minutes while I waited, was not overly thrilled with the service, but that is sort of the idea. It is kind of a self service concept and very good for what it is.
A very social atmosghere.
| 4 | null |
good location & spacious room
my husband, my 3 year old and i stayed there for our last 3 nights in SF. hotel is well located within walking distance of union square and nice restaurants. (although there were moments where my husband and i felt concern for our safety while walking within the vicinity. there seems to be more homeless and baggers everywhere we turn!) nonetheless, the hotel itself was nice with spacious room and the staff was helpful and friendly.
the double glazed window was a plus as it kept the street noise out, giving us great nights rest.
i was a little annoyed however when we were charged for the WIFI although during our booking, we were told it was f.o.c. apparently this applies only during their renovation dates. be sure to check with front desk!
| 4 | null |
Such as the Hampton Inn
Nothing special, small rooms, lousy breakfast. I can not recommend
| 3 | null |
Not good but not bad either
Let me first say that as a Priority Club memeber of Holiday Inn I stayed only one night of my scheduled 7 here. The rooms have not been updated in quite some time it seems, although the beds and linens were comfortable and clean. The room itself was in need of some updated wallpaper, curtains, and carpet. It smelled old and musty, and the glass sliding doors to the balcony were about as old as the building itself. Instead of complimentary breakfast for platinum memebers, I was told the clients preferred free drinks instead. I asked to get free breakfast, but was not able to convert, even though this particular traveller made it clear that he does not drink alcohol and prefers breakfast. A final concession was made in one complimentary breakfast for the 7 day stay. I guess it was good that I only stayed one night; here's why. At about 2 am the trash man came to pick up the hotels garbage making enough noise to hurt my ears on the 14th floor. he then returned at 3am and 4am. Shortly after the last interruption to my attempt at sleeping there was an earthquake (not attributing that to the HI) and I decided that sleep was off the menu after that. When I went to the desk to ask for a room on the other side of the building the desk manager informed me that it was equally as noisy on the front side of the building. I opted to mive to the HIE at Fisherman's Wharf where I remained for my trip (see other review).
| 2 | null |
Family friendly sophistication
My family of 4 stayed here for 4 nights and were very happy with our stay. The hotel has a sophisticated feel throughout its grounds and rooms yet is comfortable for families. The 3 pools and firepits are awesome, plus at night a kid-appropriate movie is shown in the courtyard, making evenings really fun. On our 2nd night the front desk staff was sweet enough to let us change rooms to have one with a balcony even though it was late in the day. The shuttle to SeaWorld is an added bonus. The hotel is a great value for all that's included, especially since the nearby Hyatt is over twice as much!
| 5 | null |
Excellent hotel
Stayed at The London to celebrate my daughter's 21st birthday.We really enjoyed our stay, location,staff & suite excellent. The beds were so comfortable & everything spotless. Had brunch at the Maze, great experience. We would definitely recommend this hotel.
| 5 | null |
Excellent location, mediocre room and service
This hotel is well located on the Upper East Side within walking distance of the Jewish Museum, Guggenheim, Met, etc. Unfortunately, the room was quite small. The closet was awkward, and there was no place to put the suitcase. The toilet handle was loose, and the toilet tended to run unless the handle was placed in exactly the right spot. There are too few outlets in the room and none near the bed. Noise from outside was bothersome. Parking is charged at $52 a day, and one minute over 24 hrs incurs a full day's additional charge. And there is a 30-minute delay to retrieve the car from the garage. The mosaic floor in the lobby is stained and discolored, and the elevators are poorly lit. Internet is charged at $12.95 a day, and although you are offered a free 15 mins in the business center, in fact it is 1 free session, so you can't come back later in the day to print boarding passes or whatever. The desk clerk on arrival was distinctly unpleasant, although the next day he was replaced by a woman who was very friendly and helpful.
| 2 | null |
Central location
The big plus to this hotel is its central location, pretty much the whole of DC is walkable, but the open top bus ride does open up the options and is much easier on the feet.
We had a "deluxe" family room which had a shower door between a twin for the boys and our double bedroom. As has been previously said the TVs are old and small, the bathroom is from the fiftys and yes the carpets, curtains and bedding could done with being replaced but it was clean, the staff were friendly and I couldn't find anything like the value for a family room within 5 miles.
| 3 | null |
Why it's blu
There are some good things...
Cold so bring a parka or you'll turn blu. (good for sleeping)
Clean
If you're here on business and you need to hang clothes up, ask for a room with a closet. No closet and they couldn't or wouldn't move me to take care of that.
Last time here.
| 2 | null |
PRESIDENTS WEEKEND
Don't like to write bad reviews, but felt I had to...I was told a check in we could get a roll in bed since we brought the kids double beds are kinda small....Find out later (after we chose our room) thats against fire code...OK..I get it....Things happen..Thought with an extra blanket I would hit the floor and momma and the kids would be drama free..till 1am found that the heater was blowing cold air..only 62 degrees in the room..Seriously considered going to the parking garage and sleeping in the suv..the floor is concrete my beanie and jacket wasn't working and the blanket ( too short) only covered me in fetal position and my heat escaped when i rolled over from shoulder to shoulder the only thin sleeping....now back at home in az and all the kids have fevers..but they were sorry and offered us a continental breakfast....save your money..motels are on one floor..you park in front of your room..(not a huge parking garage that you pay a ton of fees and walk a mile to get to..) they are bigger and cleaner..and usually closer to the beach..not to mention half the price and all the service..Troy in az..Have a blessed day..
| 1 | null |
Terrible!
Our room was VERY dirty. Tons of hair in the bathroom, on the floor, in the tub, all over the toilet and sink. The carpet was so dirty my kids feet were black on the bottom! The room smelled like mildew. 15-20 minute walk to the nice part of the riverwalk. The couple that stayed across the hall from us room was broken into while they were out sight seeing and were robbed of jewelry, phones, i pads, etc. No security, very understaffed.
| 1 | null |
Poorly maintained, inadequate fitness center
Stayed at the Hilton for a conference at the Moscone Center. Usually stay at Hilton brand hotels as they are reasonably consistent. This one unfortunately was dirty and inconvenient. The hotel is massive at the walk from the lobby to tower 3 then all the way around to my rooms was 5 minutes. If tower 3 is the most recently renovated, as others said, I would not want to see towers 1 & 2. Carpet in the hall and room is dirty and stained; the switch on the floor lamp did not work (the maid just unplugs it, apparently. Went to the fitness center and it was completely packed- way to small for the size of the hotel. Waited 10 minutes and could not get to any equipment, so left frustrated.
| 2 | null |
How could this hotel possibly be 4 stars?
I travel 4 days a week for work and stay in hotels all over the country. THIS IS DEF NOT a 4 star hotel. Check out the rankings for the Peninsula Hotel which is accross the street from this hotel and you will see a 4 star hotel. Just stayed in this hotel May 1-4 and this is an old Ramada Inn or similar hotel that has a new name but same inside of a Ramada. This hotel is rundown, dark hallways, beat up walls and moldings, old carpet, etc. The only thing 4 stars about this hotel is the location. Lower your expectations to a 2 star hotel and you will not be disappointed. And whoever is giving this 4 stars, you do not have a clue about what a 4 star hotel looks like.
| 2 | null |
Great place
Stayed two nights. Beautiful view of ocean. Very nice continental breakfast. Pretty pricey..assuming it was because it was someone's spring break.
| 4 | null |
Good enough if you don't plan on spending time in the hotel
My husband and I stayed here for a Memphis weekend with a couple of friends. The room was ok and seemed clean enough. We had MAJOR problems with our toilet ALL weekend and they never fixed it. It was unusable about 50% of the time. And that was with my husband fixing it. We should have demanded to switch rooms, but they kept promising to fix it and we spent most of our time outside the hotel. I had to use the lobby bathroom most of the trip. There was actually water SHOOTING OUT of the tank when we tried to see what was going on in there.
Other than the lack of maintenance the staff was friendly and helpful. They always called cabs for us and gave some restaurant suggestions.
The pool looked gross and we didn't use it.
Breakfast in the morning was standard continental but delicious! The omelets were good and so were the biscuits.
We spent most of our time downtown so this was an ok hotel. It is about $10-$17 (2-4 people) to take a cab to Beale Street from the hotel. Glad we stayed here so we could spend our money elsewhere, but if you are looking for a really nice hotel, stay downtown.
| 3 | null |
Clean Hotel but dated!
Arrived on the 4th May 2012, Hotel is much the same as previously reported by most people The good bits are:- great location, sheets are clean and are changed daily, the room is cleaned daily(not that thorough though), close to Macys and The Empire State Building. the down sides are that the Hotel is in need of modernisation, the rooms are dated and dark, the bathrooms are old and do have mould in places, i had a shower daily as opposed to a bath. We normally go for a better standard Hotel, however, we were hardly ever in the room as we went out at 8am and came back at 11pm! Try not to worry about the Hotel as you wont be using it a lot.
| 3 | null |
Some good/ some bad
We came to Baltimore for the Sailabration event the last weekend of June. My wife booked this hotel through the event website- not directly through the hotel. She booked it based primarily on location and the promise of "Harborview Room". It was definitely a good price for $249/night for 2 nights. We received our confirmation from the hotel and we were good to go. I usually take care of travel arrangements for my family as with a prior job I travelled extensively. My only concern with this reservation was hearing about the change in ownership prior to our stay but was willing to try as I have stayed in the Boston Royal Sonesta and was impressed.
Upon arrival there were several groups ahead of us at check in, each group was getting agitated upon hearing that the room they had reserved was not available I was beginning to get nervous as we arrvied at the checkin desk, and sure enough- we were told the harborview room we had booked was not available. The business traveller in me took over and involved the manager- needless to say all of a sudden Harborview room was available but needed to be cleaned. Apparently due to the large crowds housekeeping was behind. Note to hotel staff-BE HONEST with guests- most of us are reasonable people. We were offered free drinks at the bar with an estimated wait time of 2-3 hours for our room to be ready. We checked our luggage, got our drinks, went out for dinner, and our room was ready when we got back. There was also a complimentary bottle of white wine and excellent cheese plate waiting for us with a letter of apology from the concierge about the check in issue. This was the only real issue at this hotel. My rating would have been higher if the staff had not attempted to shunt us into a less desirable room, it really got our vacation off to a bad start. Below I have listed the good/ bad for the hotel:
Bad:
Check-in
Parking (self park have to cross entrance to garage outdoors, go down 4 steps then thru a maze of corridors to check in)
Room service/housekeeping slow to fill requests (however they did meet all my requests eventually)
Good:
Room and view were beautiful, clean and well appointed.
Staff generally helpful
great pool and garden on rooftop
fantastic location
I would stay here again with a discounted rate if available- not sure if I would pay full price until the bugs are worked out
| 3 | null |
Good Value At Park Central Hotel
While not cheap, the Park Central was a good value. A friend and I stayed three nights and by New York City standards, the Park Central is a standout. Got booked into a very spacious corner room with lots of windows looking out onto 7th Avenue and 56th Street including two in the bathroom. I did have a short elevator conversation with two ladies who complained that there room was small and looked out onto a wall. Dispensing with the elevator crush in the morning, yes, it's true. Waits can be long. But one of the staff members directed us to the service elevator which featured "no waiting". Service is very good, staff was quite friendly, room was very clean, everything worked properly. The hotel could improve things with a mini-bar but I would definitely stay here again. The location for us couldn't be better since we were in New York to visit galleries. MOMA is a couple of blocks away, subway is just outside the hotel, and Times Square is within easy walking distance.
| 4 | null |
As expected
Check in was very OK. The lobby is very nice and has an atmosphere of old heritage. Polite receptionist who was friendly and gave us a room on the 26.th floor. I belive we were upgraded, but not sure.
The room was spacious with a large flat screen TV, double bed, safe, mini-bar, AC, bath tub etc. We were given free wifi access at check in.
We got vouchers for complimentrary breakfasts at Starbucks which is located at ground floor.
All in all I would say that the staff was friendly and helpful. The public areas at the hotel is nice. I find that the rooms are the largest drawback at the hotel. The room we stayed in should have been given a make over.
| 4 | null |
Great location!
We stayed here for an overnight in August. It was a great location to be near the Inner Harbor. We had a view of the water, the ships, and the aquarium. There was also a footbridge to avoid walking across the busy streets to get to the harbor.
We booked the "Aquarium Package." It gave us free self-parking at the hotel as well as free tickets to aquarium.
The only complaint I have is that I could hear the people in the next room, who were up laughing and talking loudly until after 3AM.
| 4 | null |
Great hotel in a great location
Very nice hotel. Good location close enough to Times Square, but far enough away to not have the crazy foot traffic and noise. Rooms were very cozy. Front desk staff was very polite. Would definitely consider this place on my next stay in NYC.
| 5 | null |
Be Very Careful
My truck and another guests truck was broken into and we both lost a lot of stuff. The management said sorry and have not heard a word back from them and the break in was two days ago. After talking to the staff members We found out that this happens a lot. We also found out that people break into the washers and driers to steal the change. Better yet they have local police come in an sit in the breakfast area to insure people from the apartments in the area do not come in and get free breakfast.
| 1 | null |
stay at Milford
the only good point was the position , Still under renovation so no facilities available . Staff were rude and very offhand , room and bathroom wre tiny with a large noisy airconditioner . Was so bad we checked out and went to another hotel
| 1 | null |
Much Left To Be Desired
Stayed over Colmbus Day weekend 2012 and left with a mixed impression. Asked for a quiet room and was placed on a high floor but overlooking the pool. The noise at night was annoying and we had to change rooms.The finishes in the hotel were high end and pleasing, the bar was great and the valet service was also very good but the overall atmosphere of the place fell short of the cool/hip vibe they seem to be striving for. The restaurant seemed like an after thought and the food was just OK. Now, I may be biased by the fact that the whole downtown/Gas Lamp district was not very appealing to me either; the streets were dirty, the homeless population was quite large and conspicuous and there really wasn't much to do or see there except eat at restaurants. The sight seeing trips we took outside of Gas Lamp were spectacular and I highly recommend San Diego as a vacation destination--just book your hotel elsewhere if you are there for lesiure.
| 3 | null |
Little hard to find but worth the effort - great place!
Stopped at McDonalds outside Charleston and fired up the laptop. Used TA to find this motel for a serendipitous stop on the way to Celebration, FL. We usually stay in other locations when in this area but decided to branch out. The senior discount was best but they also give a Mayo discount for those going to the Clinic. Finding the place even in daylight was a chore since you follow a street sign down what appears to be a side road and THEN you see the big motel sign. Upon check in we asked Eric, the night clerk, for a quiet room. Started to unpack when next door the family we all dread arrived. You know the type, no idea of common courtesy, yelling down the hallways to the rest of the clan, kids banging the walls, etc. Assumed they would fall into a quiet stupor after a big supper out but did not want to take the chance. Informed Eric who quickly gave us a new room with no nonsense about “I am sure they will quiet down, etc”. Luckily they have big brass carts for moving luggage smoothly. We had an extremely quiet night in rm 409. So we saw 2 rooms, both well appointed, frig, microwave, with nice touches like an attractive headboard and valance over the window curtains, very clean, no odor. Sadly this motel and probably the chain has gone cheap on the flat screen TVs and the ports do function to allow plug and play which we enjoyed just recently at a La Quinta. We prefer streaming video versus the commercial ridden regular TV so we missed being able to run our picture through the flat screen. Another common feature missing is 110 power outlets on the desk lamp. We carry a 110 ext cord but it is a pain to get under the desk to plug it in. However, the internet connection was excellent! Breakfast was fine with a number of cold items like biscuit and sausage you could microwave. This may be preferable to having yesterday’s gravy warmed up. Will come again.
| 5 | null |
Step back in time
We have started to take mini getaways. So far most have been refreshing. This destination was to celebrate my husband's birthday and Valentines day. We set up our dinner at M restaurant and then the hotel. The best part of this trip was that we scheduled the overnight stay at the hotel. The restaurant did not reach our expectations...so we could salvage the mini holiday with the hotel. The two different front desk manager were the sweetest and most helpful woman. They made you feel like you were guest in their home. Our room was like stepping back in time. This was a historic home so the bathroom was the best that could be provided within the small quarters. Suprising the street noise was nonexistent. The continental breakfast was set up like self serve fine dining. China, silverware and linen napkins made this more elegant . We would stay here again. We would find another restaurant to eat at instead of M restaurant.
| 5 | null |
worst experience ever
I recently moved to Venice from NYC. I'd stayed at Hotel Erwin 2-3 times so when I was booking a hotel for my mother and aunt I thought of it since it's 4 blocks from my new place.
Our first night we went to dinner and while we were at dinner someone came into their room and stole a camera and a brand new iphone that had been charging. These things happen and it was unfortunate, but it was more upsetting how the hotel handled the situation.
After thoroughly searching the room to confirm it was taken we called the front desk. The didn't have a manager on duty so we filled out the report with their restaurant manager who told us to come back in the morning to continue the process. He assured us that they would check the security cameras.
My Aunt and my mom returned the next morning and finished the report. They had no information about the cameras and never followed up on that. They said their insurance would cover the phone, but couldn't confirm for how much and when the insurance company would get in contact. Refused to give us the name or number of the insurance company so there is no way for them to follow up. Couldn't assure us any time line or details. At the end of that conversation they said they would comp the 2 nights.
When they checked out on the clerk didn't know about the comped rooms and raised his voice when my aunt brought of the theft. He literally yelled at her "There is no theft in our hotel!" My aunt calmly clarified and insisted. Eventually he comped the rooms like they had promised. Then he started to charge her for the entire contents of the mini-bar. Apparently, when the theft occurred they also cleaned out the mini-bar. But because we never opened the the fridge we had no idea. Very strange. Again, we had to fight with the front desk- convincing them that 2 women in their late 60s didn't consume the entire contents of the mini-bar.
Needless to say this event dominated their entire weekend. I appreciate that theft can be a sensitive and difficult situation to deal with in a hotel, but we were patient and understanding at every turn. I was personally surprised to see how calmly my aunt and mom were since their room had been broken into. It was frustrating to see how the hotel dealt with calm, collected and understanding customers. I would hate to see how they handle customers who are less forgiving.
I have to say now I'd never recommend the Hotel Erwin and I certainly wouldn't stay there with valuables.
| 1 | null |
Rave review for the waiters!
Our experience at the Westin Park Central was a pleasant one. Everyone was helpful and friendly. On numerous occasions we ate at the Cafe in the Park and were privileged to have Oscar Del Cid and Isau Rios as our waiters. They were both excellent in serving us. They made us feel welcome and were attentive to our every need. They deserve to be recognized for the great job that each one does! Thanks Oscar and Isau!!!
| 4 | null |
One of the worst Hampton Inns
Talk about tiny beds, dingy outdated rooms, WAY TOO SMALL. The beds were full size not queens and they were the most uncomfortable ones. I stay at Hampton Inns and know their quality, quite frankly this dump needs a bulldozer. This pathetic place does not even come close to a red roof inn or a motel 6. STEER CLEAR. I had to make a last minute reservation and all of the nice hotel around the area were booked except this dump. You wonder why and now I know, rather sleep on a park bench on the beach.
| 1 | null |
To the Max!
Located downtown, 5 blocks from Pike's Place Market and a couple of blocks from the monorail to the Space Needle, this hotel makes a wonderful base for a business or pleasure trip. Truly a boutique hotel, the room are small but well appointed, and decorated in continental modern style. The beds are comfortable and a choice of pillows and religious texts is offered on request. There is a mini bar, free internet and coffee, and a large flat screen TV. My bathroom was very small with a shelf barely large enough to accommodate my toothbrush etc. The shower was probably the minimum size required to accommodate a standing human! However, the water was instantly hot, and everything I needed was right at hand. My only gripe is the window air conditioner that was rather noisy, even at low settings, but was needed to keep the room airy, since the windows do not open. The hotel is very clean and the staff extremely friendly from the front desk to the chambermaids. The lobby is interestingly furnished with very eclectic furniture - ranging in comfort and practicality. It is decorated with high end prints (e.g. David Hockney) and art work. Red is the predominant color in the hotel and each room door is covered with an historical photograph, making it easy to locate your room. The in-house Japanese fusion restaurant is accessed by a "hidden" door from the lobby. It serves Oriental and American-style breakfasts. The food is good but the service tended to be slow.
This is a well priced, interesting hotel that makes a great change from the usual.
| 4 | null |
Great location and good price. Everything else low quality.
The location is great, it is in the Times Square, next to all the theaters and cost less than any other hotel in the area (~$150/ night on a school vacation week). The hotel was the lowest quality I have ever seen.
The room had two beds, a table and a TV with no remote. There were no chairs or any other furniture. There was only one soap in the bathroom. The cleaning lady came two days after we moved in and turned out to be a surprise since she did not show up on the first morning and there are no "do not disturb" signs in the room. She also tried to get to our room on the last day an hour before the official sign out time but luckily the door was locked from the inside. I had to come out of the room to talk to her.
I think they have bed bugs. After we have returned from the trip I have discovered that I am covered with itchy pimples. They look similar to google images for bedbug bytes.
The elevators are small for a hotel and two or three times during the stay we had to wait in line to get on an elevator.
Overall, the location is great, the price is low and I would not mind waiting for the elevators. The bedbug issue will probably be the reason I am going to look for a better hotel in the future, and extra $50-100 a night is not really worth what I am going through after the trip.
| 2 | null |
Very Good with some caveats
I was quite satisfied with our stay at the Ashton overall. The room was spacious and very attractive, the bed very comfortable and the bathroom quite luxurious. Based on customer reviews, I had requested a corner room on an upper floor and got a corner room on the third floor. It was very attractive but too close to the street so I could hear carousing on the street both Friday and Saturday evening late .. My only other complaint was the quality of the food at the restaurant. We had breakfast there on Saturday morning and didnt mind the high price for convenience sake but the food was sub-par. I figured they would be able to do huevos in Ft Worth but the huevos were appalling .
| 4 | null |
A Must Stay!
All hotels are not alike!! The Hampton Inn - Aboretum Northwest was exceptional, at least for me. What made it so good were the people. This property really trains their people well. For example, the next morning after I checked in and during breakfast, Sean Fitzgerald walked up to me and called me by my name. That has not happened to me in 30+ years of traveling. He was professional and asked me if there was anything he could do to make my stay more enjoyable. And when I checked in the night before, the same courteous attitude was extended to me. I aboslutely love the "people skills" exhibited by all the employees at the hotel. The rooms and breakfast were exceptional as well.
I will return!
| 5 | null |
Weird place!!
This is a bit of a strange place! It is clean and I would stay there again. It is a doubletree property with a lot of strange things each floor has a diffrent feel. The parking ramp is also a bit scary! The help is ok at this place but it seems like they are not very well trained except for the check in process. Its fine at a good price as I had meetings and it was an ok place to crash.
| 3 | null |
Wonderful Stay
My husband and I could not stop saying how much we enjoyed our stay. We came up for his class reunion that was being held near by. We could have gotten a cheaper room there in the group package but booked with Homewood Suites instead for a couple reasons. First, the cancellation policy was such at the other place that there was none. We own our own business and last minute things are always coming up causing us to change plans. They wanted 2 nights deposit (we only stayed 2 nights) and if we canceled for any reason from the day I booked the reservation, they would keep the deposit. Plus we have 2 dogs we didn't want to leave home alone. I looked on Google Maps and found the location of the reunion, then looked around for other places close by. Found Homewood Suites and called directly. The lady I spoke with was very helpful. Understood our needs and explained the cancellation policy and pet policy.
When we got there, we felt the parking was very safe, the exterior was very clean and taken care of, the lobby was gorgeous, extremely friendly staff and the room was amazing.
Very clean and comfortable. The breakfast was great. The sign said it was being served up till 10:00 but at 9:45 they were still bringing out fresh food.
I read other comments about the noise but we never had a problem. We were there on a Friday and Saturday night. We saw a train while out walking the dogs but never heard it in the room and no noise from the bar across the street. As a matter of fact, they were some of the best 2 nights sleep I have had in a while. As for the cost of parking, I felt $9.95 was a fair price to pay to know our car was safe and had a lit parking garage for comfort.
We felt this hotel was made just for us. They understand the needs of families traveling with 2 legged children as well as 4 legged ones. We never used the pool or fitness center but did walk thru them. They seemed very nice.
| 5 | null |
One night stay
Very good location, close to Market Street and historic monuments.
Noisy air condition, terrible pillows.
| 3 | null |
Very bad
Great location, but :
unfriendly staff and very poor service
tiny rooms, no storage, plastic glasses, no shampoo...
horrible basement for the breakfast
not so clean
very very disapointed
| 2 | null |
WORST Hotel We have EVER Stayed At
Giving it one star because there is nothing lower. We booked this hotel because we were going on a Royal Caribbean cruise to Bermuda, and it offered a cruise package. We have booked numerous cruise packages with the Radisson in Port Canaveral, and were always happy there.
We arrived after midnight the night before our cruise left. The streets of downtown Baltimore were deserted except for a few thugs being detained by numerous police cars with lights flashing. Upon checking in, we asked what time the shuttle left for the port. The desk said there was no shuttle. I reminded him that we booked a Park 'n Cruise package, and he stated that there was no shuttle. How can that be a cruise package? We ended up taking a cab to the boat.
Unloaded some bags and I went to park. Parking was provided in a separate private garage, which essentially was across the street, but due to one-way streets was over a half-mile away. No big deal. Got there and the attendant told me to park at the back at the back so I was closer to the hotel. Grabbed the remainder of the luggage and carried up a few flights of stairs to find a bum sleeping across the last flight of stairs. Not wanting to disturb him (or be shot), I retreated with bags and found attendant to escort me. I was thankful my family was not with me as I made my way to the hotel.
This property, in it's day, would have been awesome.
We proceeded to our room. Only one elevator working. Went down the hall and saw all the doors had door reinforcements aroud the door handle and locks. Went into the room to find a normal-sized hotel room with peeling wallpaper, and carpeting so filthy that we did not take off our shoes. The bathroom had blood splatter. We did complain to the front desk who did offer to have us change rooms, but we had already unpacked and we were tired. One sleep number bed did not work at all, and was very uncomfortable.
We had breakfast in the hotel restaurant, and service and food were very good.
Made mention of poor conditions at checkout and was given a discount. Room should have been free. Followed up with notes on after-stay survey, and they did nothing further.
We personally would never stay at this hotel again. We have told a number of people, on the cruise and afterwards, about how bad this property is.
If your health and safety mean nothing to you or your family, this would be a good choice. For my family, at no price would I stay here again. And I am a road warrior with thousands of nights in hotels ranging from independent dumps to the most upscale hotels in the country. This hotel made a Motel 6 look like luxury accomodations, only more expensive.
Radisson should divest itself of this facility.
| 1 | null |
Great Location
Had to spend a night in NYC and found this hotel on hotels.com for $109. There was 24 hour parking 2 blocks away for $38 but the hotel validated the parking ticket which provided an $8 discount. The hotel is in a great location, the rooms were clean, furnishing modern, the beds comfortable. The buffet breakfast was pretty standard hotel breakfast food, the bill came to $36 but we had prepaid for breakfast for $15 for 2 people. With breakfast and taxes the bill came to about $145, pretty good for a nice midtown hotel. I would definately stay there again.
| 4 | null |
The perfect spot to explore the Smithsonians
Always wanted to visit the Smithsonian and finally booked the trip. Figured we'd spend a day at the Air and Space Museum, a day at the History Museum and a day at the Natural History Museum and ½ day looking at the monuments so we knew where we'd be. Wanted to avoid the crowds of cherry blossom time so picked the week before celebrations started. Hotel rates were higher than our comfort zone so husband saw "cherry blossom specials" in NY Times article. Since $43 per night parking was ridiculous, we were going to do this trip without a car so closeness to Metro station was a must. Rates here were reasonable but a little higher than what we're used to paying (AVG $250/night). Didn't want to spend an hour a day commuting to get a lower rate to stay at Tyson's Corner, etc. so it was between this hotel and hotel in L'Enfant Plaza – both had similar rates and standards, were close to a Metro station and had a pool. Free hot breakfast at Residence Inn, free wi-fi and full kitchen tipped the scale. Boy were we glad we picked this one! Not many food choices in the neighborhood but usual manager's "reception" actually was full dinner M-W and for no additional charge they'll grocery shop for you at local Safeway and add the grocery bill to your room. After we had exhausted the food options available – the only reason the pizza guy next door is in business – we figured out there was loads of food choices 2-3 Metro stops away. Air and Space Museum is a short walk away and other museums we wanted to see were close to Smithsonian Metro stop two stops away. Found bike rental rack on 4th so ended up exploring monuments after church on Sunday (a little pricey for 2 people 4 hrs but it was good weather). Ended up that cherries peaked early this year after all so we had the perfect trip.
| 5 | null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.