Search is not available for this dataset
review
stringlengths 61
22.4k
| label
float64 1
5
| __index_level_0__
int64 |
|---|---|---|
Great locations for parties. Wonderful staffs.
Stayed here multiple times when I go to the clubs near Pioneer Square. Walking distance to the Last Supper, Trinity, etc... The latest stay was St. Patrick's Day 2012.
The room I got are always spotless and clean. Beds, linen and blankets are always super comfy. After check in, we called down and asked for extra linens for the fold out sofa. Within 10 minutes, it was brought up. Any room services I ever use were fast and all the staffs were very friendly.
Also, I left my iPad2 at the hotel this last stay. I called after I was already 3 hours away from the hotel and the front desk told me that the housekeeper (whose name I later learn was Josephine) has just turned it in and it was locked away in one of their safety deposit boxes. I told them I couldn't come back to Seattle again until the following Friday, and they agreed to hold it for me until then. When I arrived to pick up my iPad, there was not a scratch on it. I can't even begin to express my appreciation for the integrity shown by the staff here!
Two small concerns: 1) valet usually takes a long time to retrieve the vehicle -- so call at least 15 minutes before departing your room. 2) location is perfect for the pioneer square. It is too far walk if your main interests are shopping, pike place market, or city center (space needle) -- unless you want to pay for taxi or take your car, I don't recommend it.
| 5 | null |
disappointing
The rooms were older and in need of a good cleaning and carpet in need of a good shampoo. I was upgraded no charge to a larger suite, however, while sitting on the bed I noticed something out of the corner of my eye. It was a very large fast moving bug which I assumed to be a cockroach. A man was sent to my room with a plastic bag and a paper towel. He found this bug under the TV cabinet, and took the paper towel to it, but it escaped. The staff offered me a new room, however, I chose to stay where I was as the bug catcher told me it went out the door and into the hallway.
I was billed 180.00 for a Sunday evening which they reversed, and a whopping 600.00 for the second night because there was a large convention in town. They refused to budge on refunding anything the second evening because I chose not to go to another room. They offered to give me another stay at the hotel, however, I would not visit here again.
The rate was so high, that accounting at my office were considering not allowing my expense.
According to Jermaine, the hotel does not have cockroaches. They have waterbugs. I am not that experienced with bugs. All I know is I won't ever recommend this hotel.
| 1 | null |
Lower Case W
This is not your older brothers W! I was disappointed with the quality of my stay at this W hotel. the room was mot 4 star, nor we're the facilities. I walked into my room directly into a spider web. Turned on the lights and met my freeloading neighbor with 8 legs. The room was small. I could hear the sounds of running water from the rooms above and to the side of me. Parking is $35/day and Internet $14.99.
It is about 10 blocks from the Gaslamp and situated close to the courthouse? At night you must walk the gauntlet past the many homeles that call this part of downtown San Diego home.
For my money there are at least 10 superior hotels in a similar price range that are closer to the Gaslamp, convention center, Petco Field, or water front. I would not reccomend unless you get a great rate or are desperate for a room in this area. I give it 2.5 - 3 stars
| 3 | null |
Clean room, good location.....for travellers not 'hotel' holidays
If you are used to travelling, spend most of the day out and about and want somewhere clean to crash at night then this place offers good value and location. It is a fair walk to Navy Pier but if you cross onto the lakeshore trail then it is very pleasant on a sunny day. It is also only a few minutes walk to Harrison station on the L train redline which takes you up to magnificent mile. Few good places to eat locally and a grocery store for your essential snacks!
| 3 | null |
DUMP....Run, don't walk....just get out!!
We purchased 2 rooms for 2 nights each, We were under the impression that this was a 3 star hotel....I am not sure where that came from.... this star is more like a 1 star. I am used to staying at higher end hotels....not only was this NOT a high end hotel... it was actually a DUMP. We were disappointed with our room. it was dated and moldy, The bathroom is so small. Service at this hotel is the worst! Whatever money you paid here....increase your funds to make a better hotel work for you. The Crown Plaza, the Omni...all very close and probably more up to date and clean. The front staff people are just rude. Never again...NO WAY!!!
| 1 | null |
No Room at the Inn
We recently booked a 300 sq. ft. room with a king bed for a weekend stay at the US Grant with a $55/day breakfast credit. I noted on the reservation that we would be arriving after midnight. I mistakenly specified the number of guests as 1, not 2.
Got the the hotel around 1. Got our room key and went up to our room. It was tiny (much smaller than 300 sq. ft.), and the bed was a double, not even a queen. This was not going to work for the two of us. Went back downstairs to be told there were no rooms in our category and that the room had been downgraded because there was only supposed to be one guest so they figured it wouldn't be a problem.
Obviously it was a problem so we demanded the room we had booked or to move us to another hotel. After about half an hour of being told there were no rooms at the hotel with king sized bed, nor were there any rooms at other Starwood properties, the front desk magically found us a room. They told us we would have to move rooms the next morning, which was satisfactory.
So there are two real problems here:
- Being sent up to a room that was obviously unsuitable for two guests without being told that there was a problem. I can even understand the hotel downgrading the room because they thought there would only be one guest, but the downgraded room was so inferior to what I had booked that even if it had only been me staying at the hotel, I would have wanted a heads p that there was a problem (and would have expected some compensation for paying for something I wasn't getting).
- Being lied to that there were no rooms with king sized beds when obviously there were.
We had several other problem during our stay:
1. The front desk sent up a fruit bowl as a nice gesture, but they did not bother to call and leave us a message about it until after 11 PM the last night of our stay. So we never got it.
2. The breakfast credit was incorrect on our bill (around $50 in the hotel's favor). It would have been easy for us to miss this, too.
This is a nice property with a lousy front desk. The room we finally got was very nice, and the breakfast was good (not great) as well.
| 1 | null |
GO SOMEWHERE ELSE IF YOU CAN AFFORD IT!!!
We were at this place for less than a week & were not too satisfied.
We' ve had trouble with our WiFi connection & called the Front Desk for help. The woman & the supposed evening man supervisor/manager had a TOTAL attitude. The woman was very unprofessional and very unknowledgeable about her guest approach. Not very welcoming either by phone or personal. Not very content dealing with her so I requested for the "manager" which I thought was going to murder me for assistance about the Wifi. Listen you two, working in service industry takes severe professionalism. Do not make us feel like we are BURDEN when we call for anything. Oh & by the way, thanks for just hanging up when we called beforehand to make sure our reservation went through. You are awesome! This department needs to be thoroughly looked at by the owner.
On the other hand, concierge & the luggage guy are friendly and accommodating & I don't have a single complain.
My room was kept immaculately clean by our housekeepers which I am happy about.
NOW THE QUESTION IS WOULD I GO BACK OR RECOMMEND THIS HOTEL TO ALL MY FRIENDS, FAMILY & CO WORKERS? NO, I NEVER WILL. I WOULD RATHER SPEND A LITTLE MORE FOR A BETTER SERVICE NEXT TIME I'M AROUND THE CITY.
| 2 | null |
Pleasant
The hall/entrance of the hotel is very poor, it looks like a very cheap pension, which is a pity because our room was okay in size and decoration.
Very bad was the fact that the name of the hotel has changed, it's not "Comfort Inn Hotel" anymore, now it's "Broadway @ Times Square Hotel", so we couldn´t find the hotel. The taxi driver was very helpful, phoned the hotel twice until we finally found the place. Please pay attention to this fact.
| 3 | null |
Chic with lovely staff
We loved this hotel. It is our favourite part of Boston - the beautiful and historic Beacon Hill district. Having flown in from London we were tired but had a delightful dinner (albeit pricey) and loved our room. The rooms are not big (as some have mentioned) but ours was a good size and lovely with very comfortable beds. The staff could not have been more helpful - they advised us on sightseeing, restaurants etc. and did all they could to help us. Excellent breakfasts too.
| 5 | null |
Double size bed hotel room.
Had I gone to New York alone the hotel would have been fine. It was clean and in a good location. However, because I was with my wife, it was another story. The room was small and cramp. No where to put your clothing. No closet. Difficult to get in and out of the bed on one side. The bathroom wall and door were frosted glass and very see through with the Television hanging on the wall outside in close proximity to the toilet which gave you two different viewing options. Didn't want to stay in the room, take my clothing off or use the bathroom. Had I been alone it would have been entirely different.
| 3 | null |
Hotel needs better secruity
One thing that bothers me most is that the front door is not locked at night. With nobody at the front desk, anybody can get in the hotel facility.
| 2 | null |
Great hotel, unmatched location
The milford seems to just have gone (and presently going) a millionaire renovation project. The rooms we small (and that is to be expected in NYC), but the furniture was arranged accordingly to maximize the space in the room. The bathroom was spacious and we didn't feel like we were inside of a tuna can throughout our stay. The hotel has a great location, the front desk staff was somewhat friendly - sometimes I can't tell if they have the never-ending bad mood attitude of most new yorkers or if they were downright unwilling to be polite.
You can tell the renovation is a rush process, the bathroom doors, and most of the paint work was badly done, grotesque thick layers or paint slapped everywhere, curtains to separate some areas of the room, and wallpaper to disguise what lies underneath the room paint. But overall I can't stay I was dissatisfied, these are just cosmetic issues I have noticed that do not impact my stay.
The thing about staying at the milford is location, location, location. You are right there a block from times square and right in the middle of broadway, so forget hauling cabs, you can absolutely walk anywhere in the area - and we did. We enjoyed our stay, housekeeping was great, we found our room to be mostly clean (except under the bed and furniture were we found lots of little wrappers and some soda cans --- we wouldn't have found if my iPhone didn't fall). I would recommend if money isn't an issue and you would like to stay downtown, but there are better options out there, do your research, I think you can something more to say than "the location was great", a hotel experience should be memorable, not insignificant.
| 3 | null |
RUN as fast as you can to another hotel!
If I could give this hotel a negitive 5 stars I would, I'm sorry to say....In all my years of travel, this hotel is without a doubt the worse place we ever encountered. .We were in town for Easter break to do a college tour of Ohio State with our daughter. When we entered the hotel had the worse stench you could imagine...The bedspreads had spots, stains and blood droplets. The carpeting had huge greasy type spots all over ~ didn't dare take off our shoes..Daughter sat on one of the beds all of 5 minutes and bed bugs bit her..And the bathroom, filthy, with crud and grime, and dirt in every imaginable corner.Simply could not stay, I actually thought I was going to catch a disease in this nasty place they called a hotel. RUN ~ to the nearest hotel...Luckily we drove 15 miles to the Cambria Suites in Columbus, where it was extraordinary. It was a longer drive but WELL worth it.
| 1 | null |
Would Not Recommend
Too close to the train and trolley tracks, VERY noisy.
For the price, would have expected better.
Had to REQUEST a microwave and frig.
Shower door was very unstable.
The people were nice, but still, for the price, it was not a good experience.
| 2 | null |
My Honeymoon @ The Colonnade Hotel
On May 26, 2012 my husband and I spent the night at The Colonnade Hotel for our honeymoon. We got a suite and to say the least, it was absolutely beautiful! The sights from looking out the room windows was amazing, but the views from the rooftop pool area was just georgous! The staff of the hotel was very courteous, professional, and quickly fulfilled every request. This is hands down the best hotel stay experience I have ever had in my life and the fact that it was part of my honeymoon, made it that much more special. This is a 5 star hotel, hands down!
| 5 | null |
Great Quality and Convenience
We stayed here the Friday and Saturday nights prior to our Alaska cruise. The room was comfy and welcoming after nearly 12 hours of traveling. The next morning we took advantage of the Starbucks next door and explored the area. This hotel location was very convenient! It is directly across the street from Pier 66 where Norwegian Cruise Lines embarks to Alaska. No cab or shuttle needed. We were also a sort walk from Pike's Place Market and all its wares. A must see for the "fish throwing." Lots of choices for restaurants all within walking distance. The Aquarium is just down the street and the Space Needle is a longer walk, but still manageable. A Deli/Convenience store is located at Pier 66 so you can stock the room's mini-fridge.
Staff at the hotel were pleasant and helpful Hotel bars have a good selection of locally brewed beer to sample. The hotel pool was pleasant even though the weather was cool. The pool was shielded from the wind without spoiling the view.
We recommend this hotel highly especially if looking for comfort and convenience and sailing Norwegian.
| 5 | null |
Recently renovated, friendly staff, near the airport
The Hampton Inn & Suites, Bush Intercontinental has free shuttle. It has been recently renovated with very comfortable beds. The staff are very friendly, accommodating and go out of their way to help you in any way that they can. At least they did for me. The hotel and room was also very clean. We have stayed there a few times now.
| 4 | null |
Nice hotel, but...
A friend and I stayed here one night after a concert in LA. The prices were reasonable and I knew the hotel to be in a good loaction and up to date. We arrived at the hotel shortly after midnight to find a letter that the water was shut off.
The hotel did not advise me of this when I booked, nor did the girl at check in mention anything. I just happened to read the notice on the counter.
So we had to brush our teeth camping style, we had one flush between us - and had to forego showers and washing our face.
The rooms are nice, its very clean BUT this put me off and I'd rather stay elsewhere in the future. There are plenty of options in this area that are great alternatives including the Sheraton, Marriott, etc.
| 2 | null |
Great Business Hotel in Austin
I stay here 4-5 per year, the hotel has a great location, staff service is excellent and overall food is good. Business center is well equipped.
| 4 | null |
Nice facility but over-priced considering its quirks
The hotel is laid out with an extremely large open floor in the middle at the lobby level and rooms around the outside walls up nine floors. Smaller conferences are likely to use the facility.
I found that the bar and the lounge in the open area on the lobby floor carried a lot of noise directly into the rooms, all the way up to my room on the ninth floor. The only thing buffering the noise was the room's door. So while the hotel was very effective at blocking out noise from outside the hotel, the noise from inside was a problem.
As a Marriott Rewards member, I tried using the club lounge twice, but was very disappointed by the food. One evening it was just over-heated fried something-or-nother. The breakfast was ok, but I've had a lot better at hotels one-third of the rate.
Although I didn't use the gym, a number of colleagues reported that it was small, stuffy, and hot. Apparently there was a line for the treadmills. Cleaning materials were unavailable to sanitize the equipment.
Bottom line: The pricing for rooms here is pretty high compared to what you get.
| 3 | null |
Was perfect for us
We stayed here for 5 days beginning of may got a great rate $95 a night with a refrigerator. Room was large and clean also bed was comfortable. Our room had a balcony which we used quite a bit and since we were facing Columbus Ave we had a view of Coit Tower and Alcatraz this was great.
If you have a car (we didn't) this place is great since it offers free parking.
We liked being close to North Beach and Fisherman's Wharf our first visit we stayed in union Square area but we don't come to SF to shop so this location was much more us.
We were able to walk to the Safeway on Bay st to get beer,water and snacks and Starbuck's was a close walk also.
We are returning to SF next june flying to Maui for 9 days then 3 days in SF to break up the jet lag going home. Plan on staying here again in a 2 bedroom suite as there will be 4 of us that trip.
The #30 bus route stops right in front of here and you can catch the cable car a couple blocks away great location.
| 5 | null |
Best Bang for your Buck in San Diego
There are no parking fees at this hotel. That is a bargain in itself. Although it is not located in the middle of the activity, it is nearby and very convenient to San Diego's city life. The hotel room was very clean, large and comfortable and the breakfast hit the spot. We will return.
| 4 | null |
Reasonably priced, but a bit off the beaten path
We chose this hotel for a lower priced stay during a conference at Moscone Convention center. It was about 7 blocks away, and kind of a seedy neighborhood, but relatively safe. The rooms were clean, comfortable bed, fairly quiet and interesting decor (writers theme). Breakfast is about 30 m down the road at the Cafe Moda. Free breakfast included coffee, small OJ, good scrambled eggs, sausage or bacon and a half waffle. Just enough for someone who is not looking for a big breakfast.
| 4 | null |
What a dive!
I just came back from this hotel and it was a complete dive! The carpet was dirty and threadbare as well as the blanket on the bed. The bathroom was scary. The grout was moldy and the tiles were cracked. The room was so small, I could barely move. I had to hang out in the lobby so I didn't feel claustrophobic. My first night there, I had to run the water for an hour because it was coming out dark brown. I wanted to go to bed, but had to wait for the water to clear before brushing my teeth. There were rust/dirt marks left in the bathtub and sink that never got cleaned by housekeeping.
There was no free wifi in the lobby. What hotel doesn't have free wifi in the lobby?
Even if it were free, I wouldn't stay at this place again. Paying over $500 for two nights was probably the biggest waste of money I've ever experienced.
| 1 | null |
Good hotel, great location.
We stayed here for what turned out to be a week during hurricane Sandy and they looked after us very well. Was a family holiday and we have two teenage girls, so sharing a room and bathroom did become a little tiresome but only because we were confined to our room for longer stretches than you might ordinarily, due to the hurricane. They warned us about staff shortages affecting housekeeping and catering but our room was always cleaned and the food was good. It's a great, central location and easy to get to all attractions, especially the discount ticket booth for Broadway shows on Times Square. Our room looked out onto Madame Tussauds, so probably not the greatest position - if you're particular, make enquiries before booking. Only criticism is that the bathroom was beginning to look a little tired in places and the queues for the concierge desk meant we never used it.
| 4 | null |
Best Location in Boston for families
Great location, nice hotel. Not cheap, but you pay for the location. 5 min walk from Qunicy Market and Faneuil hall, across the street from aquarium and Duck Boat tours. Was with 9 and 6 year old, perfect location. Short walk from Freedom Trail. Movies at night on back lawn. Parking expensive ($46 a day) but for the location well worth it. Short walk from nice dinner places as well. Staff is as curt and unhelpful as the rest of the city, so can't dock them points here. Hey, its Boston. Would stay here again with family. Not for business. Room service quick, and very reasonably priced for kids breakfast ($25 for two full kids meals, plus coffee for mom and dad, that includes the fees and tips. And breakfast in front of the window overlooking the wharf pretty cool for kids).
| 4 | null |
Difficult to pick a Chicago Hotel when you don't know the area
I had a horrible time picking a Chicago area hotel since there are so many boutique ones when I was to be traveling with my two teenagers for a concert. I initially picked this one because of the Best Western name, but it was not what I would say is a typical Best Western it was better. The parking which I had read was challenging was very easy and the people were still friendly even though we moved our chair several times in the short time we were there. When we saw the hotel from the outside we were a little nervous, but the rooms were VERY nice. Spacious, clean and safe. Traveling alone with two teenage girls I was impressed when we came in that one of the front desk folks who didn't recognize us actually stopped us to be sure we were guests. I would recommend for any type of traveler.
| 4 | null |
Great place, but....
This is a nice Westin -- pleasant staff, clean room, dramatic lobby in a great location. Check-in was fast. But somebody has to explain to me why a hotel that fetches $250 a night still charges $12 for internet. Folks, it's 2012: the days of charging for internet access are over. It's a costly throwback that soured me on the place.
| 2 | null |
Chicago Trip
The accommodations where nice for the price, but not as nice as they advertised. Advertised free Wi-Fi, but discovered it was only in the lobby, in the room it was $9.95/day. It would have been nice to have a coffee maker in room also.
| 3 | null |
Noisy grungy
This hotel is really noisy. Can hear everyone in the hallways. Hear suitcases being dragged. Not alot of parking. Hotel staff is not friendly. Rooms have funny smell. Fair distance to Fishermans Wharf. Shower curtain had mold. Stained towels
| 1 | null |
OK - But great location
Me and my sis in law stayed in this hotel for 4 night, we booked a twin room. For a location this hotel is great, out of the doors on 47th street, turn left and you are right on Times Square - wonderful!
The room itself was ok, fairly basic and could do with a refresh of the paint etc in the room and hallways, we were on floor 8 of the hotel.
I would stay again with my husband as I would be curious to see what the double/king rooms are like.
On a slightly negative note the temperature in the room had a mind of its own, it was freezing one minute and roasting hot the next, but this is a very minor thing.
I would say that the hotel and Expedia suggest that there is a safe in the room, this is not the case, its a safety deposit box in reception.
Overall its a nice hotel, great if you want to be close to Times Sqaure and all thats nearby.
| 3 | null |
Beware! They tried to throw us out because they couldn't read account.
We had a very unpleasant 3 days of a 6 day stay and have lodged a major complaint. Beds were quiet and comfy, location is central to good food and sights. Safety, noise and acess were issues for first 2 days.- tiles up in shower and loose entry carpet. Then upgrade was better for our mobility issues. Avoid the hotel bistro. Last 3 days were punctuated by very "in your face" discussions with the reception about our incorrectly calculated account. (They wanted to charge us twice and then throw us out at 8pm on Saturday night.) Problems continued 3 days. Reception and Concierge were worst I have experienced in my life. Other service staff - doormen, housekeeping and the rest of NYC were good, our sanity. Cheap deal went sour.
| 1 | null |
Adequate Accommodations
We stayed at Boston's Hotel 140 for two nights the first week of August. The hotel was perfectly located in downtown Boston making it easy to find our way around town. The structure itself was charming and full of character. We had booked through Priceline, requesting accommodations for two adults. Let me begin on a positive note - the room was very clean and came with a mini fridge and coffee maker. The front desk staff were extremely polite and friendly. Unlike previous reviews, we did not hear any noise from other hotel patrons.
Our room was deemed to be "standard" - meaning it would house two adults. However, in my opinion, unless you were Hobbits from the Shire, the room was sadly lacking in space. The bed (full, not queen) was wedged in a tiny alcove which was inaccessible on one side and on the other you had to navigate sideways over a couple of electrical cords. The only lighting in the room was from a small bedside table lamp and one floor lamp - when in the room we left the bathroom light on for extra light. Seating consisted of two wooden straight chairs.
All in all, we did get this hotel for a good price and did not spend much time in the room as we were busy seeing the sights of the city. We were satisfied but wished the rooms were larger.
| 3 | null |
Great stay at a great price
This hotel is clean, comfortable, quiet, and affordable. I would definitely stay here again.
| 5 | null |
Convenient value hotel
We stayed at the Mikado in mid April. Although it looks fairly good from the outside, the inside of the rooms is older (funiture, carpet, etc) although that didn't bother us at all. It is very clean with a very comfy bed. Staff are very friendly and helpful. Hot breakfast (fairly good) and free parking are included.They have a nice pool but it isn't that big and not heated. The bathroom is fairly small so don't plan on 2 using it at the same time. The hotel is bordered on both sides by a freeway and a major street but the noise was not an issue as some others have complained about. The hotel is located close to Universal studios and Hollywood which was our main reason for choosing the place. Overall, good value, clean and convenient location. I would stay there again if in the area.
| 4 | null |
Great location, excellent service
Close to lots of attractions and restaurants. Great rooms, wonderful beds and they let you pick your pillow type. But their biggest asset is the staff! Everyone was extremely nice and very helpful. Especially Van!
| 4 | null |
Perfect location, very friendly
Stayed here for 2 nights with hubby, 15 and 17 year old. Arranged an early check in, arrived at 11.00hrs. On arrival door staff very welcoming, as were front desk. Lobby very large and clean. Free lemonade machine, near front desk, which was delicious and very refreshing. Was offered an upgrade to 20th floor overlooking Hollywood sign. This upgrade also offered entrance into club area on the 19th floor.In the club area you get breakfast, snacks at 17.00hrs and desserts at about 19.oohrs. All soft and hot drinks are free, alcohol is available at a cost and the club shuts at 22.00hrs.Very good value.
Room
As I said overlooked Hollywood sign, one wall is a window so views amazing.Easy chair next to window. Rooms of a very good size, we had 4 largish cases and still room to walk around.Beds comfortable, air con good, free safe in wardrobe. Bathroom had everything we needed.
Staff
We found all staff very friendly and helpful. Macy (sorry if spelt wrong) the concierge was particularly good. We booked a tour with her and then was looking to book Universal but really was not sure which package to do. Macy even phoned Universal to help us with a question we had.We returned to her desk many times before we made a decision and although she was extremely busy she always remained calm, polite and helpful.
Location
Perfect location, metro 4-5 min walk from hotel.
We did not use any of the hotel facilities as out and about exploring so unable to comment on them.
If we returned to Hollywood would definitely stay at this hotel.
| 5 | null |
A good choice to stay in NYC
This hotel is a very good choice at the heart of the city.
Contemporary decor, pretty spacious for a time square hotel.
Breakfast area is cosy, average breakfast.Beds were comfy. Bathroom is small, workable though.
Location is good, close to subway.
| 5 | null |
Poor Treatment Of Guests
I checked in this hotel from June 29, 2012 to July 2, 2012 for an recent anime convention event, and I didn't encounter any problems when I previously stayed at this hotel.
My friends and I were hotel guests, and we went up to the 3rd floor lobby area of the hotel to relax, lounge around and to take some pictures during the evening. We were also not blocking anyone or causing any trouble.
The head of security, Mr. Mark Blackburn shows up, and rudely told us to leave & he was very disrespectful, He would not even allow us to sit on the hotel couches. He also told us that we were not allowed to use the hotel facilities in the upper floors. He claimed that the entire wing of the 2nd or 3d floor were "rented spaces". He even told us that the exercise room, escalators & the upper elevators were were not open to us.
When I told him that we were hotel guests, he completely ignored us & he told us that we were "invading someone's house", and he acted & treated us like trespassers.
When we returned to the 3rd floor the 2nd night, one of the security personnel even told us that Mark had been specifically looking out for us & wanted us to leave the premises. Mark also showed up & gave us the same song & dance that the entire 2nd & 3rd floor wing were all "rented spaces". (That included the exercise room and the escalators, and elevators.)
I thought this was utterly ridiculous. We were hotel guests, and we weren't causing any problems. Yet Mark did that to us 2 nights in a row, each time we came to the 2nd or 3rd floor lobby.
Shouldn't the hotel guests be allowed to use the hotel facilities? I been a lot of hotels, and I never heard of any hotel that would deny the guests the use of their own hotel facilities.
Mark would not even allow us to sit or use the couches near the elevators and he claimed that the elevators are all also "rented spaces".
I do not know how this arrogant man with a chip on his shoulder ever became the head of security, and he sets a very bad example for this hotel. My friends were so angry that they told me that they would not return to the hotel due to this man. .
My hotel experience was ruined by this man. I can understand if we were causing trouble, but we were not. Yet Mark treated us like trespassers, and acted like he wanted us to leave the premises. He even kept following us when we until we went to the first floor lobby & close to the entrance/exit doors. As paying hotel guests, I shouldn't be made to feel that we were being chased out from our own hotel. (After paying over $190 a night, I shouldn't be made to feel like a trespasser.) When I was returning to my own room, I had to make sure Mark Blackburn was not looking over my shoulder, and try to chase me out of my room.
I later saw other large group of hotel guests sitting later in the 2nd & 3rd floor couches, but nothing was said or done to them.
It was apparent that Mark was on a power trip, singling us out and he treated us like we were hotel trespassers. I do not know how this arrogant man became the head of security, but he needs to reminded by management that it's customers like us who lets him keep his job..
| 1 | null |
Excellent place to stay before an early morning flight
Comfortable rooms. Had an excellent meal in the Connollys Publik house - seared tuna with wasabi dressing followed by cod - yum. Breakfast was not great as it came out cold and was expensive. It also took 20 mins and mine was the only breakfast order in the kitchen. They did not charge me, but I then had no time to order anything else. The shuttle bus service is excellent. I was able to ask for a pick up from the car hire place and the bus came in a few minutes. Staff were all very friendly and helpful. Would recommend this hotel to others.
| 4 | null |
A huge let down.... DON'T STAY HERE
My husband and I stayed here for 2 nights over Labor Day weekend to meet up with some friends from NYC and CA. I was very excited to to see that the Conrad is now open and after reading positive reviews on both here and flyertalk, I was really looking forward to our upcoming stay. However, I was so disappointed and humiliated that I had to share my experience.
I'm a Hilton Honors Gold member and have stayed at quite a few of their hotels. I'm generally very easy going and not the type to nitpick. However, I have experienced much better service at their lower end hotels and I'm usually not the type to care about these things.
Upon check-in, I asked if there were any upgrades available and was told that because I booked a double suites that it was the best room available, as none of them had a view. I'm not sure if this was true or not but it wasn't a big deal to me so I happily accepted. As a Gold member, I received 2 complimentary breakfast vouchers to use each morning. Since we were expecting friends over, I asked if we could use the vouchers in one sitting with friends instead and was told that it wouldn't be a problem. Our room was located on the 15th floor (their highest floor) and all the way in the back, quite a walk from the elevator. It was modern and spacious by NYC standards but the decor was also a bit bland. There were no complimentary bottled water in the room as stated in some reviews. There was a huge stain in the living area, the window drapes didn't work, and neither did the coffee machine. I tried to call the front desk that night to let them know but weren't able to get a hold of anyone as the phone just rang and rang so we decided to just go to sleep. On our way out the next morning we dropped by the front desk and let them know about the drapes and coffee machine. I also asked about the breakfast vouchers again as we intended to use them the next morning with our friends. We were then told no, that we can't use them in that manner. And of course it was too late for us to use them on that day as it was past 11am and breakfast had just ended. It is frustrating to be given two conflicting answers and thus lose out on being able to use these breakfast vouchers, even for ourselves on that day.
To top it all off, I was publicly humiliated the next morning. We went to the business center to print out our boarding passes and on our way out we saw a guest just finishing up at an unattended cart with coffee, muffins, and tea and thought it was complimentary since this is the case in some hotels. I proceeded to check the tea flavors available and from across the atrium a woman yelled "Excuse me! That is for guests of the meeting only!" I didn't appreciate the fact that she made us look like crooks to everyone there.
Overall, the hotel was a huge let down. There was a huge stain in the living room floor, the coffee machine and drapes in our room didn't work, and there was poor communication by the staff (if you can even get a hold of them). The location is poor (far away from subways) unless you want to stay by battery park and the 9/11 memorial. There is a Shake Shack and North End Grill next door where we dined which was good. I will not stay here again nor recommend it to anyone.
| 2 | null |
Perfect for longer stay
I stayed here twice on recent trips to Phoenix and had great experiences both times. We are Shell Vacation Owners and this is our "home" resort but we'd never stayed before and now I'm sorry we never did a stay-cation when we lived in Phoenix because it was great. I booked a 1-bdrm unit both times and it was huge. The bedroom was very large and the bed was super comfy, there was a very large Jacuzzi tub in the bathroom as well as a stand up shower and not one but two vanities.....one next to the jacuzzi tub and one in the other part of the bathroom where the shower and toilet were....this would have made it really nice for a family or couple. There as a nice sized kitchen with everything I needed for my stay....washer/dryer, pots, pans, wine glasses, silverware, dishes, etc., a dining room with a table that seated 6 (which I ended up needing when family visited) and a living room with a sofa bed....oh and flat screen tvs with DVD players in both the living room and the bdrm. Also, you either have a nice balcony or patio with chaise lounges which was really nice in the evenings. The pool is really big with plenty of chaise lounges as well as tables and chairs with umbrellas. It wasn't crowded either stay (tho I know this is low season in PHX). I can't say enough about the staff....they were so polite and friendly and even remembered me when I came back the second time. Though I didn't partake because with family living in PHX, I was gone a lot, there seemed to be plenty of activities for guests and the spa was having some great specials....next time, maybe!
| 5 | null |
Perfect Location, Great Vibe
Hotel Abri was home on our first stop on a recent girl's trip heading to Napa Valley. Great customer service, perfect location, great vibe!
Pros:
- Front doorman greets you with a big smile
- Friendly front desk staff
- Good feeling as soon as you enter the lobby
- Great restaurant and bar connected to the lobby
- Next to Union Square, Trolley Car
- Walking distance or short taxi ride to everything
- Rooms are small but comfortable
- Very comfy bed and pillows
- Bathroom small but great use of counter space and love the walk in shower!
- Snacks and wine available for purchase in the lobby
- Walgreens one block away to pick up water, snacks, etc.
Cons:
- Elevators small and only one was working during our visit
- One of the rooms had a really musty smell
| 4 | null |
Good business hotel but not much to do for the tourist
I was here for 4 nights on a business trip. The location to the airport was great. The morning breakfast was delicious and as expected---it did not disappoint. In my room you could hear the planes flying in and out. But I turned on the heater/AC unit to "fan" and that mostly covered the sounds.
| 4 | null |
a decent stay
I've stayed her twice, the first time two years ago. The location is great, and we used points, so the entire stay cost $31. Can't beat that. In general, the hotel needs to pay more attention to detail. We had a missing light bulb in the bathroom, a cracked vanity, hair in the bathtub. The beds were heinously uncomfortable this time, and we couldn't seem to get the temperature regulated. They seem to have mostly fixed the elevator problems (they no longer take 15 minutes to arrive), but one still bounces a bit whenever you ride it.
The staff is super nice, and there's a nice breakfast buffet (not included). There is NOTHING to do in this area on the weekend, so this is NOT a traveler's hotel - but it works perfectly if you need to be at the Medical Center or have family nearby and can't stay with them.
| 3 | null |
Dont book with this place.
Booked through a package deal and let me tell you it wasn't worth money I spent. Had a late flight and when I got to the hotel there was no parking for guest. Get the room a the A/C was hardly putting out any air. Right out side our window was a bar that you can hear their music all night tell about 2am. The next night realized the maids didn't change out sheet, Sunday come back and the towel where just picked up off the floor and refolded. Too top it off Monday at 11pm they turned off the hot water, and never got it turned back on before we left. When checking out I informed the manager that I reported them with the booking company and they corp. office. The girls said "yeah we know.. Thanks" as nasty as she could. DO NOT BOOK HERE
| 1 | null |
A big mistake
I was never in such a small room, beds are very small and you are not allow to get into some of the bars/clubs of the hotel unless you are register. Honestly a big deception.
| 1 | null |
Nope, next time we will try a different hotel in SF.
We arrived midnight at the hotel. It was fully sold out but still at this late time there was a que of waiting people. After 20 minutes we went to the check in but guess what: the room is not yet ready... well, they only had 9 hours time to prepare it...:-/ We got a 25 Dollar voucher for the bar but obviously we just wanted to go to sleep after a long travel. Anyway, we ordered two times the desert plate wort 12 Dollar each. Guess what: We only got one. Guess what else: the kitches closed... ok... After 40 minutes of waiting, our room was ready. Guess what: Only two queen size beds instead of the King we had a reservation for. The complaint gave us free wifi and next day a room change.
Ok... next day 11 o clock our room was ready. They told us they would take our luggage and tranfer it to the new room. Guess what... this did not happen. Again we had to que 20 minutes. They told us, that check in time is 15 o clock and that our room is still not yet ready... ok this was the time when I got angry, telling that the room should be already ready since 11, and so on... we got another 25 dollar voucher for the bar, but we were now really upset.
Despite this unfunny encounters the hotel is ok, but we dont recommend it. If such a big hotel can not handle a sold out and just have us to wait all the time... then sorry. I dont pay so much money and then I just get treated like in a two star hotel. The free vouchers were nice, but they really did not help much. Oh and please stay away from the breakfest: It is not worth the price.
| 2 | null |
get me out of here
we are just back from new york, stayed at this hotel for four long nights ,absolutely terribile experience. rooms were small no hot water no ventalation in bathrooms. Generally very run down in need of a good refrub. Staff not very plesant all in all a hotel to avoid.
| 1 | null |
I'd stay there again BUT...
I've read a lot, both good and bad, about the Custom hotel prior to my trip. The rooms, hotel, the staff is totally OK but the hotel is missing a few of the most important accommodations to be able to pass for a good airport hotel.
1. Shuttle service forgot to pick us up. We booked shuttle 3 days prior to the trip (like the homepage said we could). We called, spoke to the front desk and sent en e-mail. When we arrived to LAX there was no shuttle there. Wohoo first time in US.. where to go? We had to call them again for them to pick us up. The explanation was that they had no booking from us. Come on! We are grown ups. Why even offer "the book before" service if it doesn't work?
2. No coffee until 7 am. I mean people are jet lagged, they need coffee whenever during the day/night. Airport hotel means guests form all over the world. A coffee machine in the lobby could save lives. Luckily there was a coffee shop and food store where one can get coffee 5.30 during weekdays. I've had few other guests expressing the same issue and asking me where they could get coffee.
3. The smoking area outside of the hotel is horrible. The hotel is a non smoking facility but guests arrive from all over the world. They do smoke. Give them some space where they could take their coffee and cigarette (outside the hotel of course). A place to sit and a table? Even other co-smokers thought it was a joke.
But all and all if you're a non smoking, non coffee drinking person who doesn't mind being stood up by booked shuttle service after a 17 hrs flight be my guest.. or the guest of Custom hotel.
| 3 | null |
Another Great Marriott Stay!
How does a hotel get everyone to smile and make you feel so welcome?I felt like the entire staff was so grateful that I myself was staying at their hotel. I was made to feel special. And the room was so spacious and warm, and of course clean and fresh. I wouldn't ever miss a breakfast there either. Great selection, well prepared food, and helpful staff. Also, the location is so convenient; close to anything in Austin, but an easy in and out access to a major roadway. It's easy to get a nice room at a good price, but the warm reception you get wherever you are in this hotel is uplifting. Oh, yeah, the bed was very comfortable. My next visit will find me staying right here.
| 5 | null |
Definitely Does Not Live Up To Its 4 Star Rating
Less than impressed to say the least. I spent the whole trip wishing I was across the street at the Marriott (where I have stayed before). The coffee pot in our room didn't work, there was no refridgerator and you had to pay for breakfast and internet access! Who does that anymore? There were no drink machines, so that you would of course pay for their $3 Cokes or bottled water. The carpet in the room had questionable stains, as did the bed spread. All I can say for the place is that the staff was very nice. Even they told me they wished the hotel would spend a little money on upgrades. Would not stay here again or recommend it to anyone else.
| 2 | null |
great hotel
a beautiful, very well maintained facility. Not a walking distance to the Galleria. Beautiful rooms, and an outstanding exercise room. Service is excellent and very prompt. A business traveler here - highly recommended
| 5 | null |
tired
tv's are old, dresers are really depressing, room is no way close to web pictures, no coffee, or filters, or coffee tea of any kind, no body lotion, bath room was painte bright awful green, nobody staying in many rooms, overall depressing stay
| 1 | null |
Very pleasant surprise
Hotel was recommended by Preferred Hotels. Never stayed there before. The accomodations were spacious and clean, well maintained. What made the experience outstanding was the encounters I hade with staff. Very proffesional, friendly , effecient. I misplaced the the stays for my shirt and the Front Office agent gave me is. Is that is not outstanding service I do not know what is. I can recommend whole heartedly
| 5 | null |
Mediocre and Impersonal
We were very disappointed in the service we received while staying at the Hyatt Regency for the Chicago Marathon. It's a very large and impersonal hotel, and we didn't find that a single staff member went out of their way to be particularly friendly. The room that we stayed in was very poorly cleaned, there was an inch of dust all around the room, and a layer of hair and dust on the baseboards in the bathroom. The beds didn't even have fitted sheets, they were simply sheets poorly folded that needed to be constantly readjusted throughout the night. Housekeeping also failed to take out the dirty glasses every day we were there, and we ended up having quite the collection! For the price that you pay to stay at a Hyatt, you expect a certain level of service that we feel we did not receive... if we had known better, we would have thought we were staying at a Travelodge. I was able to order breakfast at 5am the morning of the marathon, but I certainly paid for it! It's disappointing when you hear other hotels providing complimentary continental breakfast for marathon mornings. We can't wait to go back to Chicago, but we will make a point of avoiding staying at this hotel.
| 2 | null |
Swanky... though Posh
My girlfriend and I were visiting Boston for the second time enjoying the patriotic festivities of our countries birthday, July 4th. We were in town for the Boston Pops Concert on the Esplanade. The Park Plaza is located within walking distance from the Hatch and the many historic sites in and around the city. Our stay within the hotel was fine. The room was large enough with two beds and one roll-a-way for a guest. In fact, our room had two separate bathrooms adding to our convenience. Overall, our stay was fine as we had no issues. The breakfast in the morning was a bit pricy though delicious. Everything imaginable was on the menu and there were no limits, so bring your appetite. In essence, our stay at the Plaza reminded us of time, many decades before our birth, where quality was more than just a word.
| 5 | null |
Did not live up to, never mind exceed my expectations...
My choice of Hotel was one that I last stayed at in 1975 when working for the company, and after making a booking on Agoda, I wrote a short note on the Hotel's Facebook page to say how much I was looking forward to coming back. After a few hours, they responded saying how happy they were I was returning and looked forward to my visit.
When I checked in, the Receptionist treated me like "a nobody", did not welcome me back, and gave me a sub-standard corner room. There was no Banana in my room - or even a Welcome back note from the GM. Come to think of it, for the 4 nights I was there, I did not see any Management in the public areas...
My room (1448) had a stale odour, chipped wash basin, one of the blinds did not have a pull string, some walls had torn wall paper, one of the photos over the bed had "a stain" on the glass (I hate to think what that was...), one of the air vents was stained, and I had to pay for Wi-Fi although I'm 100% sure Agoda said it was inclusive.
I was allowed two bottles of House drinking water per day from the automatic mini-bar. On two days, they were not replenished and I had to request them.
One day, I returned to the Hotel after doing some shopping. The cab pulled up at the Hotel entrance and I opened the door in front of the Doorman who was busy counting his tips. To help get out of the cab, I lifted the bags off the back seat on to the ground, in front of the Doorman. Do you think he helped me? Dream on!
I invited a friend for Dinner at the Hotel - in one of their signature restaurants - a steak house. Our so-called Waiter was the most un-attentive individual I have ever encountered. It was like it was such an effort for him to serve us. I heavily discounted his tip!
| 2 | null |
Staff needs customer service training
After saying I'd never stay at this hotel again when I stayed here for a conference over 25 years again, I gave it another chance because it's in a good location. Big mistake! Then as now the staff do not understand that they have guests who have traveled a long way to be there and who stay up late at night to enjoy the city. The housekeeping staff were talking loudly in the hallway outside our room more than once over our four day stay. Apparently "do not disturb" means nothing to them. We arrived mid morning and our room was not available. This is understandable though unusual these days. The front desk clerk told us it would be ready by 1pm.. When we came back at one the new clerk told us they only guarantee 3pm arrival and not to expect anything better. I can see why. There is no sense of urgency in the work of the housekeeping staff. Every time we encountered them they were visiting with other workers and cleaning and talking were mutually exclusive activities.
Our room on the 15th floor had nice finishes in the bathroom but a badly stained couch. Our niece's room which was on a Hilton Honors floor was very dated. The tile grout in the bathroom was awful. I could not have stayed in that room. Even though we are Hilton Honors members, I'm glad I wasn't on that floor.
I know better to stay there on our next trip to New York.
| 1 | null |
Staff
The hotel was Very nice, but the staff was very rude and not orgainzed at all. They should definetly get more training!!!!! Also, learn some manners!
| 1 | null |
Location
This hotel is a bit dated but makes up for it with it's excellent location on 48th and the staff are more than helpful. It is within walking distance to many attractions and reasonably priced dining opportunities Just came back from NY last week.
| 4 | null |
bad stay
would not come back if changes are not maid.
Both clerks were very good and tried to make our stay good.
| 2 | null |
Average for High End
Service was excellent as most of the reviews state which made up for some of the things we were disappointed about. Service was very friendly, fast and accomodating - everything I could want. Food and drinks good at the lounge and in-room breakfast. Disappointments were filthy windows in our room which didn't matter much since we had a view of the jail and bailbonds buildings. Refer didn't work well - we put our dinner leftovers in it. We didn't realize until we were checking out and grabbed our food. It was a little better than room temp. Because we checked out at about noon, we didn't have time to report it. Had we known, I'm pretty sure they would have taken care of it since the service was excellent otherwise. We'd never stayed at a Westin before and thought it was considered a luxury hotel, but the bathrooms were just kind of ok. In a luxury hotel I expect to see nicer upgrades, a bit more luxurious. We did book our room through Hotel.com and got a reasonable rate - maybe that's why. I guess I thought all rooms at the Westin would feel a bit more luxurious - wouldn't have minded paying more if we'd have known (though the dirty windows were just not acceptable at any discount). Swimming pool was kind of small. I'd consider trying it again if I had a better idea of the room's features.
| 3 | null |
I regret coming here
I am sitting here at midnight writing this truly regretting ever coming here. The hotel is clean etc, but check in was slow and arduous, there are children running up and down the halls, slamming doors and screaming. It's going to be a long night. It's way overpriced and not really next to Easton. I was told by a staff member it was within walking distance but not across these busy roads!
| 2 | null |
Lack of Customer Service means everything
I have waited almost 3 weeks to write this review as my experience and stay the the Renaissance Los Angeles was not a pleasant one, and as you can see from my many reviews I am usually an upbeat and positive type of guy.
As a Marriott Gold Member I am a dedicated Marriott patron. We had reservations for my son and I for one night before flying back home. Our reservation was a guarantee for 2 beds and was paid for on a Marriott Certificate, one they gave me for staying so many nights in a designated period of time.
From the time I walked into this hotel, I don't know if it was because I had my 10 year old son with me or was a "non-paying" guest, but we were treated like second class citizens. The front desk clerk didn't say more than two words to us during check in and when questioned, answered in a curt, unprofessional manner. They told me that my room only had one bed - even though we had a guarantee for 2 beds. When I questioned her, she laughed at me and told me those guarantees didn't mean anything. We had no amenities explained to us, like location of Club Lounge, restuarant options, etc. Frankly they had no interest in making sure we had a pleasant stay.
Feeling a little frustrated I emailed the hotel after my arrival home and questioned their policy on the guaranteed room. While they couldn't answer me directly, they were kind enough to say they would refund the certificate we used and the $46 we spent on dinner in their restaurant. I was feeling much better and ready to move on. However, now over 2 weeks later, no refund, no re-issued certificate and no response from the hotel. While not every hotel employee can be the tops, I am seeing a patern of employees who really have a lack of customer service.
I have stayed several times at the Marriott LAX next door and found it to be a wonderful property. Next visit to LAX will not be at the Renaissance, even with a free Certificate.
| 2 | null |
Confirm your reservation!!!!
We have booked and PAID a Superior Suite with sofa bed two months in advanced. We got the instant confirmation through our travel agency (not an online provider, but the traditional agency). As we were travelling from another US city, we arrived at late afternoon quite tired, waiting to have a shower in our room. What was our surprise when we were told they were overbooked. We were told that they have had problems with online reservations with Expedia and booking.com, which of course, were not our travel providers.
However, as an “extraordinary measure”, they have arranged a hotel for us in the nearby (4 kilometres away) for the first night. They would pay for the room, breakfast and the taxis from the Suites to the other hotel. Although the hotel was of the same category, there was only one queen bed on the room. We required a two bed room but they told us that there were no free two-bed rooms. As we did not want to share the bed, we got a supplementary bed on the floor (80cmx160cm). I got some pictures if someone wants to have a look.
We asked about the manager and we were told he had left before (it was 19:30 p.m.) and it was not possible to find him on the handy. Thus, we asked for the Deputy Manager and we were told there was none. We also asked for the corresponding book to make a complaint and we also got a no as an answer. The night staff was very rude and unpolite, and we were treated very badly. We did not get even a “sorry”.
Things changed when we went back to the hotel next morning, where the staff was much more comprehensive and apologized for the inconvenience. Our room was quite large, including iron facilities, air conditioning, kitchenette with microwave, fridge, dishes and even washing tolos. Quality is good for the price. As other reviews mention, the key value of the hotel is location, as it is walking distance to the Capitol and the Congress Library. Underground is also very easy to access and you can even walk to Union Station.
Breakfast room is quite small and there are “traffic jams” at rush hours, so it is quite difficult to find a table. Breakfast is very plain and there is not much to choose (coffee, tea, some muffins, bagels, water melon, yogurt and boiled eggs). The second day we found some sultanas’ bread, but we did not see it any more.
From what we saw during our stay (the business centre is a very old PC near reception), there were overbooking problems nearly all the days of our stay. Visitors booked only for one night were always refused and no alternative solution was provided to them. They were always told that they had had problems with Expedia or booking.com. However, if this were truth, we wonder why they did not provide a certification saying so to visitors so that they could claim for the money to those online portals. This was very strange for us.
| 2 | null |
Old hotel, good location, nice lobby, but rooms need some improvement.
The Menger is a beautiful building with great history. The lobby is beautiful and the old christmas music that was played during my visit was quite charming. The bar also is dark with a tavern atmosphere. The hotel has a great location. The management makes an effort to keep the place in good condition. They were painting the elevator doors during my stay. The rooms however are slightly lacking. Upon arrival, the A/C was on full blast and the room was arctic. During my stay, even with warmer weather outside, the room never gained heat and heat was not an option. The bathroom was very dark and the room was not overly clean. The darkness made me wonder how someone could actually clean the bathroom and know that it was clean. Even the lighting over the sink was poor. The mattress was soft and lumpy and did not provide a great night sleep. Overall for the reputation of the hotel, the stay was a disappointment and I can rate it just average.
| 3 | null |
Wonderful Oasis in Houston
This was my second stay at the Westin Galleria. It is a great hotel in the heart of downtown next to everything. It straddles the Galleria, with some of the best shopping in Texas. The rooms are well appointed. It has a cozy and super clean work out room with fruit and bottled water. Meeting rooms are elegant. Most important, the staff are exceedingly helpful and warm.
| 5 | null |
Central and spacious but let down by a few basics
Pros:
- Highly professional, cheerful staff.
- Central location, close to Magnificent Mile, Lake Shore Drive, Navy Pier.
- Rooms are large, including a living room.
- Bed is very comfortable.
- Breakfast includes delicious omelets, freshly made to order.
- Complimentary snacks (pretty generous and tasty) every evening in the lobby.
- Impressive atrium, with super-fast glass elevators.
- Nice pool (although pretty small)
Cons (The basics):
- Bedroom walls could do with much better sound proofing. You may well get woken by people talking in a neighboring room. Confirmed in two different rooms.
- Bedroom windows could also do with better sound proofing. Lots of car horn sounds and even the growl of their engines. Confirmed in two different rooms.
- Black out curtains are difficult to close in such a way that no light comes in.
Cons (Additional observations):
- Tiny kitchen area is practical, but not even spoons are provided (e.g. for coffee/tea).
- Shampoo and conditioner provided, but difficult to open, especially with wet hands. Also no easy place to store them once opened around the bath tub.
- Towel rack is placed far away from the bath tub, so don’t forget to prepare your towel BEFORE you get in the shower/bath.
- Some general wear and tear is visible, and rooms could do with a good all round dusting.
- Pool area could do with a few deck chairs!
All in all, a good hotel, but I have stayed in much better hotels (for less money) in central Chicago).
| 3 | null |
Great Location/Unprofessional staff/Dirty rooms!
For this to be a 4 star hotel, I HATED my stay. Never in my many years of traveling have I been so disappointed in a hotel. First upon checking in, the representative charged my credit card twice which I understood that mistakes do happen and I accepted his apology and proceeded to my room. Once there, the beds had wrinkled sheets and were not secured on the bed. The room smelled as if it had a water leak and the water dried in the carpets/other interior. Also the tiles in the bathroom had mildew around them. Totally dissatisfied, I first called the front desk and was told that they would have everything taken care of right away. I left the hotel and came back a few hours later and it still had the same smell, same mildew, but new sheets without a comforter on the beds. I went down to the front desk and was assured that it would be fixed again by the manager on duty. This of course didnt happen. I ended up checking my bags and leaving the hotel because I refused to stay in such a bad environment. I also disputed the charge with my credit card company because I also refuse to pay for a room thats unnacceptable. Needless to say, 4 star or 1 star, I would never stay there again nor do I recommend it to anyone else.
| 1 | null |
Don't trust the web site
Everything looks great on the web site, but do yourself a favor and CALL ahead to see if the renovations are finished. Major work being done throughout the facility during the week of 4-9 March 2012. The SPA was out of order for the entire week complete wings were "closed" and the entire facility carried the smell of paint, wallpaper glue and carpet glue. On the positive side, the staff is very friendly, shuttle driver very courtious as well as prompt, and besides the normal waffle's, cereal, and muffins thay had fresh biscuits with homemade gravy and even a fresh pot of hot oatmeal for breakfast every morning...
| 2 | null |
Great location for a fun weekend in NYC!
Stayed at this hotel with my mom for a long weekend in NYC. Great central location for access to downtown, Times Square, and Central Park. The hotel is beautiful and the room was great, plenty of space for two people with two beds. The lobby bar has a great view of Times Square. We paid for a regular room but requested a higher floor and got it. You can also request a fridge if you want it.
| 5 | null |
Fradulent charges
I read the reviews on this hotel before I went on the 15 June. I saw where customers had been over charged or charged for items they never should have been charged for. I wrote it off as people having a bad day. Not so, I received a bill later for parking when I was simply returning a rental car. Also, was charged for breakfast when it was included in my package. It was not like they made a mistake. I told them several times, my rental car was being returned to the Hertz at the hotel location. They looked up the breakfast and found it was included. Still I received charges. I think they are just trying to scam the customer. Will not go back to Marriott ever again.
| 2 | null |
Great stay for a great price!
I stayed here with my family for our vacation on Spring Break. The rooms were very beautiful and the hotel was in a prime location (next to everything). They were very accommodating and helpful in helping us find our way around the San Diego area. There onsite restaurants and bar were delicious and inexpensive. If you're wanting a place to stay in the San Diego area that will accommodate all of your needs, you should definitely stay at the Marriott Marquis.
| 4 | null |
Don't stay here. There are many better other choices
On the positive side, this hotel is in a nice location near Union Square.
But, location alone doesn't cut it. The hotel rooms are out of date. My room very noisy. To their credit, they moved me to another room which was somewhat quieter but it wasn't clean. There are many other hotels in the area that are much nicer - including other Kimptons.
| 2 | null |
A nice hotel in an intriguing area.
My daughter and I stayed at Hotel Palomar Washington DC (Dupont Circle) for a total of two nights in July of 2012.
It was a perfectly fine stay. The staff were great, and greeted us warmly and efficiently. I was impressed to hear one of the staff using excellent French to converse with the French-Canadian couple checking in ahead of me. He jokingly challenged me to give it a whirl and I managed not to embarrass myself too much (at least that's the impression he gave). Merci!
The hotel itself actually struck me as a bit dated. Some of the furnishings and trim looked a little worn, moreso than I would have expected. But to be fair it's also a very busy place so maybe that makes some maintenance issues a bit more of a challenge. The room we had was equipped with one very comfortable king bed and was generously proportioned. No view to speak of but we didn't spend a lot of time in the room anyways so it didn't matter. The AC was effective, an important consideration given the smokin' hot (and humid) weather.
This hotel is located near Dupont Circle. I was told by hotel staff that it'd be less than $10 to get a cab to/from Union Station, but $15 was actually what it turned out to be. Not a big deal, but just something to be aware of. There are many interesting little restaurants in the same block as the hotel, serving everything from Afghan fare to sushi and lots in between. Probably one of the most fun one was Bagel's Etc, right across the street. If you want to see 'bagels etc' dished out at hyperspeed this is the place to go. In the Dupont Circle area itself (a block or two away) there are many more interesting establishments. With respect to other venues, it took us about 30 min to walk to the National Zoo but there were fun things to look at on the way. If you've got younger kids, though, consider a bus or a cab...it's mostly uphill.
Access to the Mall and the tourist highlights was easy using the subway station located at Dupont Circle. Have a look at the transit web site first so that you learn a bit about it, as I ended up spending money on a "fare card" when I should've bought a "SmartTrip card". Not a big deal, but save yourself the aggravation. The metro was generally efficent but ensure you have a system map with you as the routes are not well marked in the trains themselves and the drivers seem to mumble a lot, so it can be a question as to where one is and/or going. But...once you get that figured out staying in the Dupont Circle area won't be an issue.
Enjoy your stay...we did.
| 4 | null |
They try hard
I stayed here as a part of Amex Fine Hotels and resorts. The good news is that I good a suite for a relatively low price. The bad news was that the room looked over an interior space and it was dark. I would have switched had I had time.
The location was fine for what I needed, but I missed Central Park when I wanted to run in the morning.
The hotel tries really hard to be hip - perhaps too hard in my opinion. When you get to a person they are very nice, but sometimes it was hard to actually get to a person. I had to call the concierge multiple times to connect and when I called for linens, they were "having lunch". That said, when I did get them, they wanted to be helpful.
The building is an old renovated building so don't expect to easily find an outlet.
It is a fine hotel, but definitely not my favorite in NYC.
| 3 | null |
Never again..
Lobby is cool; good location; clean room; staff nice. Bed hard as a rock; extremely small room. I frequent NY and I understand small...but this is not appropriate for two. We are walking on the bed to get to one piece of luggage because there is no place to put the second suitcase! No robes...no comfortable chair. Zero counter space in bathroom; no desk with mirror for alternate make up spot with no bathroom counter. Internet service poor...connections extremely slow. Very stark---nothing but absolute basics kind of place. Hallways are very dark, gray and industrial feeling with steel doors, zero art. Not for me....I'm checking out after one night and moving to another hotel. I would never consider Hudson for more than one night....and a solo trip only...
| 2 | null |
good location for driving but not walking
this is a nice hotel, looks to be newly renovated. welcoming lobby area, nice cocktail lounge (not a bar, as it is more cozy and warm looking). Located just off I25 on Colorado Ave., which is a very busy street and not one you want to cross to get to the other side. Not much in the area to walk to anyway, but with a car, the places you can go are very accessible. The highway is just down the street, which can get you downtown quickly as long as you don't hit rush hour. Colorado takes you to the museum, zoo and taking a turn down 17th takes you to numerous good restaurants as well as downtown. Cherry Creek mall and the lovely shopping streets of Cherry Creek are just a ways down Colorado. Hotel rooms are nicely done, comfortable beds, nice breakfast buffet in the AM till 10. Would definitely stay again as it is very convenient to get to and from. Oh, and this is a big one, parking is free.
| 4 | null |
Great hotel
I would really recommend this hotel. It has very good location and small but super clean room and the staff was really helpful. A lot of interesting places are very close, so you can walk almost everywhere. There is also many places to have a breakfast, or something else to eat. The subway station is just next to the hotel.
| 5 | null |
No free internet
I thought all hotels had free internet. This one was charging $10 for 24 hours of use in the room, and $7 for use in the lobby. I had to go to a DQ around the block to use free internet.
The bed was horrible, could feel the springs.
The room in general needed some major updates, like new baseboards, new coat of paint. The bathroom needed a general remodel.
But the room was very clean, and the staff was friendly.
I will never stay here again due to the overpriced room, and service fees for internet.
| 2 | null |
Bad neighborhood - noisy
Large room - but strange smelling
Travel guides do not recomment to walk this neighborhood after dark.
We had a corner room - wifi didn't work well, very noisy, you hear screaming, sirens and othe noises the whole night
Lady at front desk vey nice
Parking lot in front was nice
| 2 | null |
Not bad!
The description says its just a couple short stops from Times Square - it makes the distance to the center of town a little misleading. Its 8-9 stops on the local train and we never saw the express. However, the staff were friendly and helpful, the room was clean, and they were very good about storing luggage for us. We got a handicap accessible room so I think it was bigger than most. The room itself was a little dated, and the floor a little uneven - but overall we slept well!
| 3 | null |
Tiffany's trip to college
Hotel was located in the middle of Koreatown (never mentioned on line) When we arrived it was very, very warm - it felt as if there was no A/C on anywhere, including the hallway and the room we we initially give. Upon entering the room, we found a hugh white sticky circle on the carpet in the middle of the room. I went back down to the desk and asked for another room. The desk clerk was very nice and accomadating and gave us the room next door. Still no A/C in the hall or the new room (It was 97 degrees outside). This room also had no towels in the bathroom. I called the front desk and requested them as well as a new set for the next morning (we were all going to shower after 26 hours in the car driving from Houston) The brought the towels, but only 3 sets (there were3 of us staying, none for the next morning. I called and ask them to bring the addiional towel and extra coffee and cup (because there were 3 of us). Got 2 sets of towels and no extra coffee cup, went by desk and picked it up. The seond day, we only received 2 sets of towels instead of the needed 3. This service was typical for the stay although the staff was very nice. Only stayed 2 nights instead of the planned 3.
| 2 | null |
Weekend Getaway
The hotel was centrally located, and we were greeted promptly and warmly. The room was on the smaller side, but it is NY, so what can you say? Added bonuses were the free breakfast (continental, but plentiful supply of goodies) and complimentary cocktail vouchers you can redeem during your stay.
(I don't remember there being a pool or spa....so ignore those ratings below)
| 4 | null |
It Was GREAT
I wanted to go to NYC for a very long time and September is a very hard month for my sister and I so we decided that that was what we where going to do this year.
We stayed at Casablanca for 3 nights and we LOVED it. Everyone there is so nice and helpful. If you need soy milk they will have it for you. They go out of their way to make your stay great and they sure did for us. I don't think there has been anywhere that I have traveled that has been so great. My sister says that I ruined it for her because now her standards are so high from staying here.
You will be right outside from where the ball drops for New Years Eve, it is safe, and walking distance to so many things. Our room was great, they leave chocolate's for you :) , robes and slippers, the breakfast is great along with the espresso maker.
I would say that the price is well worth it and when we go again this will be the place we stay.
| 5 | null |
one night of hell
two couples separate rooms nothing you could ever think of in the worst terms would be a complement for this place/ The television caught on fire, no towels, no toilet paper they did switch room and bring them. Shower shot water all over the walls above shower head and ran down filthy walls/ Electric behind bed bare wires with wirenuts. To top this off we heard a noise so we went to check it out in the bathroom, the window lock was broken so our room was never secure. I ask where were the city inspectors??????
| 1 | null |
The Strand, Staff great
Just returned from a weeks long trip with my wife and 2 kids, 17 & 9 staying at The Strand on W37 Street, between 5 & 6 Ave. First impressions, the staff, extremely friendly and welcoming; nothing was too much trouble. Every time we returned from our 'exhausting' walks of the city, they were there to open the door and welcome you back. This hotel was of boutique style, very clean and tastefully decorated.
Our room was wonderful, 17th floor and overlooking the Empire State Building, very clean and well presented , wonderful bathroom and the beds (we had a family room) were very comfortable.
On our arrival, there were macaroons and chocolates in our room (nice touch). There was a minibar in our room which we didn't use as this was expensive, nor did we dine here, again expense, but I assume the costs are typical of any hotel in New York. The hotel was in a quiet location so there was no noise on an evening when we were sleeping. Location was very good, Empire State Building 5 mins, Macy's 5 mins, Times Square 5-10 mins. Bryant Park which is very nice was 5 minutes away. The roof top bar is a must see, we didn't drink here as we had the kids with us (you had to be 21 to go up there), but we went when the bar was closed. The view from the bar was fantastic.
We would recommend anyone to visit this hotel.
To the manager and staff, many thanks for a fantastic stay in the Big Apple. Hope to see you again soon.
| 5 | null |
Disappointed
I did not have any preconceived notions before my arrival to the hotel except that $300 per night would provide an adequate service.
The internet was down for almost 2 days, which is not acceptable when you travel for business. The alternative option was to use "business center" (a tiny desk with a computer downstairs), but the software and the hardware there were so outdated that it was virtually impossible to use them.
The room was poorly lit, even with all lights on it was very dark. The closet doors were squeaky and the closet did not have enough hangers (just 1!).
The bulb in the bathroom was burned and not replaced, the drainage in the bathtub was poor...
The transportation from and to the airport were not communicated well (I found out about them by accident, passing the airport shuttle ad in the gift shop next door).
Although none of these issues were critical, they influence an overall feel of the experience and as such I would stay in this hotel only if there were no other options available.
| 2 | null |
Will never be back
The room was dirty, and when they came in to clean it was equally dirty!! There were crickets all around my room that would not let me sleep and the last day before I left I killed two huge cockroaches!!
When talking to the staff they told me " well, there are a lot of crickets in Texas" and " oh , those should be water roaches" - as if I was expected to get those!!
I paid the price of going to a lower budget hotel.....never again.
| 1 | null |
Breakfast rocks!
Apart from the obvious great location, the organisation wasn't great, bookings, check-ins didn't go very smoothly. However, the best part for me was breakfast! The staff really made my stay enjoyable, helpful, friendly, always willing to answer questions, give directions, recommendations etc..
I would not stay at this hotel again, however i would go for breakfast :)
| 3 | null |
Nearly perfect
I have high expectations of this chain and they generally lived up to them. Beds were comfortable, food good and staff friendly and efficient. Only disappointment was breakfast buffet, a la carte may be a better choice
| 5 | null |
DO NOT STAY THERE
i am a choice employee. i work at a much smaller property and i new walking in what to expect. at c/i i was not tld wer my room or elevator was or time of bf or about wifi and pool. btu fd was very polite. when i got to da room set up and left came bak around 2am to find out our pull out wass broken and had alot of stains. we were moved. the next room pull out had blood stains all over it it was discusting!! we didnt even say anything we just asked for new sheets and comforter. when we came bak the next day the toilet had overflowed while we were gone. n the housekeepers put the same stained sheets back on the pull out i couldnt believe it! we were moved one more time this room was also just as bad stained sheets and all. BF was great but still wouldnt stay there again. the owners need to step their game up. choice shouldnt let them use their name
| 1 | null |
Good if all you want is a bed
We are here for a family wedding, otherwise we would have checked out this morning! A VERY basic hotel, No food between breakfast and evening meal, unless you buy a pre-packed sandwich from a alcove which they call the marketplace. We have been out this morning and come back at 2pm bed still not made, perhaps we have to do that ourselves? There is a pool which seems nice but you can't get a beer until 5pm and food has to come from the 'market place' . Not what I expect from a hotel. The receptionist had a football shirt on when you booked it, that should have warned us what to expect. If you have to stay in the area try somewhere else! Mould in bathroom and crumpled uncomfortable pillows. I have just found a bloody tissue when making the bed!!
| 1 | null |
Stay Experience
Overall is quite good according to the low price range. It provides shuttle service for Sea World and the Zoo other than taking us to the airport. Room was relatively clean. Most front desk clerks were okay but one was exceptionally good (I think his name is Steve). The drivers were pretty nice and one was very good and thoughtful (Ethan).
If you have a limited budget (in order to spend more on other stuff ^^ ), I would recommend this hotel to you.
| 3 | null |
Very happy with this Hotel
We found the Front Desk Manager, Kerman Lalkaka to be especially helpful. The hotel is in a great location. The restaurant in the lobby that serves Spanish cuisine is excellent too. It's nice that there is also a Starbucks in the lobby. We needed two rooms, one for my boyfriend and I and one for my two sisters and a niece. The rooms were large and had two bathrooms... a big plus. Ours had a fridge and a microwave which was most appreciated. The staff was very helpful. At this hotel you are walking distance to everything important. I highly recommend it.
| 5 | null |
One of Our Family Favorites
We decided to spend our 4th of July at Pointe Tapatio Cliffs, since it is one of our favorite resorts for our frequent staycations and price was perfect! The resort is great for families, with a so many pools to choose from. We love the location and the views from the mountain top just are beautiful! We were able to enjoy fireworks from our balcony- it was great! The rooms are a good size and the beds are comfortable. Parking can be a challenge depending on where your room is located, it can turn out to be a hike.
This particular stay was a bit disappointing because the room we were in seem to have a lot of problems. Had this have been my 1st stay, I don't think I would go back. In all the years we have stayed at Tapatio, this was the worst. We had trouble with hot water, both phones in our suite would stop working, the TV reception kept scrambling which became very frustrating. The blow dryer didn't work, there were not enough towels from the number of guest booked. Then the little things like, no robes, the extra guest blanket wasn't stocked back up. The suite itself looked beat up from signs of previous water damage. On the bright side, the receptionist was very helpful & with all these little things that went wrong, we had the opportunity to meet all the staff from maintenance, housekeeping & the cable tech- all of who were very nice, professional and responsive.
We spent most of our time at the pool ordering food and drinks from the Cascade Falls- our server was amazing! He provided the best pool service we had ever experienced at this resort, or any other for that matter. He made the stay much more enjoyable.
Upon check-out we reiterated some of our issues and informed them that the phones were still not working in the suite. He apologized and we were on our way. We were a bit disappointed that the hotel didn't try to do something for us, but we didn't push the issue. I am know we will be back at some point, but will put this off the rotation for a while.
| 3 | null |
Good location with helpful staff
The hotel is located in a convenient area for those visiting Washington. I stayed on the concierge floor and the room was clean and what you would expect at a Courtyard. My colleagues stayed on other floors and had concerns about the cleanliness of their rooms. The staff was very friendly and helpful.
| 3 | null |
A True Gem in NYC
A great hotel tucked away in the heart of Chelsea, NYC. A beautiful lobby and friendly staff greet you went you enter. The rooms are modern, clean and comfortable after a long day of travel or touring. It doesn't have that vanilla, cookie cutter hotel feel, it is stylish and hip but warm.
The Gem is two short blocks from the nearest subway stop for getting to other parts of the city, but Chelsea is a wonderful residential neighborhood with tons of great restaurants and people watching. For a fun evening in, get a bottle of wine or cup of coffee from Forager Market next door (the staff make wonderful recommendations) and head to the roof deck for an amazing view that includes the Empire State Building.
A wonderful hotel that is an amazing find among the many options. I will definitely stay here in the future.
| 5 | null |
You get what you pay for, but I think we still over-paid.
The room is out-dated with 80's furniture, a tube TV and popcorn ceilings which is not a big deal. But our room faced to the north and the windows only crack about 4" so there is hardly any of the daily sea breeze that flows through the room. I asked to change rooms and was told none available, hard to believe. The AC is set at 76 which is very stuffy for this room we had to ask to get the unit turned down to 74 but then got to listen to this AC unit run consistently all night. All this could have been solved with a room that faced south or west and not north towards the airports' path & the freeway. We left our room Saturday am and turned on the AC so we would have a cool room to come back to and not have to listen to the unit run, but our maid turned off the unit and opened up the curtains, really nice of her to turn our room into a sweat box. The water pressure or lack there of, we found ourselves washing up and brushing our teeth in the bath tub because it was the only source of water pressure in the room. The room layout is strange at best. The sink is off the bathroom and the tub is in it's own room leading to the toliet and shower and were the towels are. An awful lot of wasted space.
Finally on Saturday night at 2:15 am just after bar closings there was screaming and yelling even a couple girls fighting over something all of which went on for at least an hour up and down the hallway. Try to call downstairs and the cordless phone in our room was not plugged in or charged for that matter. Although the desk clerk tried to right it by crediting us 1 day of parking fees which is way over priced as well at $30 a day and telling us next stay he'd make sure they upgraded us to a better room. Well that's what I asked on day one? . No amount ever makes up for a crappy night of sleep.
The good things are it's a $10 taxi ride to Little Itaily or Gas Lamp. They have upper level floors that we didn't get to have so I'm only rating whats on the 19th floor. The service staff was generally really nice and professional they have a nice uncrowed bar. The room we stayed in wasn't worth more than $100 a night.
| 2 | null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.