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swag
this hotel is really cool. the music is really nice, the staff is very helpful. they have the best muffins served at breakfast! the cabins are clean, and the beds are comfy. i'd stay here again! | 4 | null |
Wonderful Hotel with all the charms!
Spent two nights at the Williard -- This hotel tops the Hay Adams! The location is tops but the service and graciousness of all the staff comes from the heart! Traveled to MT Vernon for the day and when we arrived back to the hotel and valet remembered us and asked if we had a good time - Restaurant sevice at both the restaurant and bar were very good. Our room was very large. We ordered coffee, ( even thou they have complimentary in room service ) it arrived as ordered. There is a charm at the Willard - rich in history and above all a sense of being welcomed! | 5 | null |
Exceptional Service and Great Location
I was completely impressed by the level of service as well as how well our room was maintained. My husband and I thoroughly enjoyed our 3 night stay. All staff were exceptionally courteous and helpful. Housekeeping was the best I have experienced in the past year. Yes, the rates are not cheap, but you get value for your money. I would stay at this hotel again in a heartbeat. | 5 | null |
A tired hotel, staff overworked
We were pretty disappointed with our stay. The facilities are creaking at the seams and for two of the three days that we stayed there was only one elevator in service. The result was long waits and irritated guests, creating an unpleasant atmosphere. Staff were not unfriendly but the impression they gave was one of struggling to stay on top of their work. I would not recommend this hotel for families. It seems to cater to 20 somethings on bachelor weekends and is very noisy. The poolside is fun if you are in that age group. The hotel is conveniently located for the tinsel of Hollywood Blvd. Too bad that that is one of the tackiest locations in the US! But there is little the Roosevelt can do about that. | 2 | null |
Excellent Value in Van Nuys!
I stayed at the Airtel Plaza Hotel for a week when I was visiting friends who live in Van Nuys. The hotel was clean, roomy and comfortable, and the food in the dining room was excellent! The front desk staff were very courteous and helpful. The pool was very nice too -- large and with plenty of umbrella tables and lounge chairs. I really had a great time here!
The only drawbacks were the fact that there is nothing of real interest within walking distance, and you have to pay $10/night for parking, which seems excessive, since the parking isn't really secure. However, with a room rate of approx. $125/night, it's still a good deal overall. If you do have access to a car, the bus/metro station is within a short driving distance.
I would definitely stay here again, and would recommend it to someone looking to stay in this area. | 4 | null |
Gross
I love Trip Advisor and use it to plan all of my trips because I know I am count on the TA community to give me good advice on where to stay, but in the case of The Roosevelt Hotel the reviews of this hotel are WRONG. This hotel is one of the most disgusting, dirty and terrible hotels that I've stayed at. The rooms feels dirty, the bed sheets are pilled, the bathrooms are terrible....not one of the pictures of this hotel are up to date and after seeing the hotel in person, I'm convinced they are airbrushed. the staff is also rude, and unhelpful.
NYC has a ton of other choices so go somewhere else! | 1 | null |
Great!!!!
This place surpassed my expectations, I am thankful to have found it. Very clean & Comfy! | 5 | null |
Excellent staff throughout
My husband and I spent one night here as part of a 3 day trip to Austin. He has stayed many times for work previously. We were welcomed on checkin and the atrium with it glass lifts is impressive. We used the club lounge for breakfast which was lovely and I enjoyed the small pool area while work meetings were taking place. We did not eat in the hotel but certainly enjoyed our stay although the room was a little on the small size. My husband has stayed again recently and most impressively the lady in the club lounge asked after me which is a really unexpected personal touch and much appreciated | 4 | null |
Great hotel in Boston especially on Halloween!
The Liberty Hotel Halloween party is legendary. The whole lobby opens up into a bar and costume party. A little pricey for the Halloween party with one night for a double room at ~$600. Overall, the hotel has a nice ambiance, friendly staff and nice Beacon Hill location. | 4 | null |
Great Location, Decent, but Very Dirty
You can't beat the location of this hotel, it's right off of Times Square, really easy to get to. I've stayed at this hotel twice, but will not stay there again. I stayed in the "tower" portion of the hotel the first time, and found it to be outdated; musty; damp even. Some friends of mine recommended trying the club side which has fewer, but newer rooms. I called ahead to make sure that I'd be on the club side, but was told the club side was sold out upon check in. After pushing the desk clerk, and asking for a manager, they found me a "sold out" room on the club side of the hotel. On first glance I found the room to be decent, it is large for a New York hotel room, complete with a small sofa, chair, desk, and mini bar. The bathroom is spacious with a big tub and a separate shower. The decor is straight from the 80s (though more updated than the tower side of the hotel), and it looks like it's only been cleaned/maintained a few times since then, I noticed the dirtiness while taking a shower. Upon exiting the shower, I noticed more dirtiness throughout the bathroom and room; I put my shoes back on. When i pulled the sheets back to go to bed, I was shocked to find the bed had been slept in. There were indentions/wrinkles in the sheets on one side of the bed, and upon closer inspection I found several hairs and crumbs of some sort. I immediately called housekeeping and was told that the housekeeping staff had already gone but that they would call a manager for me, the woman on the other end of the phone promptly hung up without apologizing or saying goodbye. 26 minutes later, a man showed up to my door without the ability to verbally communicate, he used hand motions to signal that he was going to enter my room and make the bed. Of course I let him in, he quickly stripped the linens from the bed and remade it, then proceeded to put the used pillows back on the bed. I asked if he would also change the pillowcases and he didn't respond, I later realized that he also did not have the ability to hear me. I gestured to him to change the pillowcases which he did. I wasn't able to go to bed for nearly 45 minutes from when I first pulled back the covers. Not the worst experience of my life, but one that I don't plan to repeat. I got no apology, no conversation with the manager, and had to push for all linens to be changed. Disappointing! | 2 | null |
Fantastic week stay
I recently stayed at this Residence Inn for a week in late August of 2012 for a training class that I attended in North Houston. I brought my family with me so they could visit museums while I was in class. The queen bed suite had plenty of room and the full size refrigerator helped us buy enough food to last the week. Also there is an outdoor gas grill that is huge. We cooked steaks, chicken, and hamburgers on two separate days. The pool was average size and clean. On Mondays thru Wednesday there is a evening meal provided by the hotel. My only complaint would be the basketball court that is not gated and therefore know key card is needed. On Sunday evening there were about 4 hooligans playing ball that were obviously not guests of the hotel. How about just removing the basketball goal? The hotel is located next to a good size mall. Since I was traveling on government business my rate was lower than what most people would pay. | 5 | null |
not what we expected
We recently stayed at your location, we were not happy with the hotel as the rooms were old and needs updating. The room smelled musty and was dark, not much for lighting. The bed was comfortable but the blankets were old! We had booked 3 nights but only stayed one night and moved to another hotel. The breakfast was terrible. The staff member that took my reservation had my first and last name completely wrong, as well my address was incorrectly spelled and postal code totally wrong..luckily I had my confirmation number otherwise we would have been out of luck for getting a room as we had booked this a month prior and it was "Speed weekend" at the Phoenix International Raceway.
Would not recommend this hotel. I do like the BW Phoenix InnSuites Hotel which was just 5 miles away. We ended up staying there for the last 2 nights and would defenately go back. | 2 | null |
Nice Hotel
Slightly away from my choice of Times Square but an easy taxi or subway ride. They did not recognize me as a gold card member of the Priority Club and did not receive the usual complimentary snack bag.
Rooms were small but for one night it was ok.
I would only stay at this Holiday Inn if again it was a late planned trip and nothing else available. Many Holiday Inns' in the heart of Times Square.
Parking close by @ $40.00 per day for an SUV. | 3 | null |
Fantastic all around stay
We stayed for our anniversary and absolutely loved it. The attention to detail was outstanding. If you want to relax and enjoy the few and sip cocktails from your balcony and enjoy the view, this is the place. If you are one of those that just love to pack every minute of your weekend sightseeing anticipating never to return to San Diego, then this place isn't for you....The only thing we didn't like was the bedframe. It stuck out an extra 6 inches so it made getting in and out of bed difficult, bet then again I am old...It won't stop us from going again. | 5 | null |
Best Hotel Staff Ever?
I have stayed at the DC Sofitel many times and haven't had a bad experience. The rooms are good, the food is good, the service is PERFECT. The service at this Sofitel is what really makes an impression. The staff are helpful, friendly, and somehow remember me every time I go. I have never experienced a better hotel staff in my life.
However there are a few downsides that prevent me from rating this Sofitel five stars. First, the rooms need a little updating I think. The room design is fine, but uninspiring. Second, you have to pay for internet. Seriously... It just seems bizarre at a place that goes out of its way to shower you with complimentary gifts and make your stay as easy as possible. Holiday Inn has free internet! Days Inn has free internet! Any road side motel with electricity has free internet. Having to pay for internet with a bizarre code process just feels weird, outdated, and silly.
Despite those few small complaints, I will return here. I have nothing but compliments for the staff who are just incredible. | 4 | null |
Ugliest place on earth
Housekeeping like to barge in on you by just letting themselves in, otherwise totally banging the door down!
The view from our window was a brick wall.
The swimming pool looks like a cess pit.
The rooms are ugly and not that clean.
The location is not convenient in the slightest. | 2 | null |
Getting what you pay for should be better...
Reviews did not seem so terrible. I know that for a total of 75.00 during spring break is a great deal..BUT.
My husband, myself and our three year old were just staying one night. We didn't need fancy just a place to sleep...
1. The picture shown is alot better than what it looks like
2. The room was dusty
3. The bed covers had burned holes in them, even though a non-smoking room
4. Drapes were askew so they wouldn't close all the way
5. The room was dumpy, definitely more like a one star hotel than 2 star.
6. No soap in shower or sink, when I called to tell them, the clerk rudely said I have plenty down stairs in the main lobby. I was on the third floor , elevator not working that day.
7 .Reviews on YELP that I checked later said that there were prostitutes on the first two floors, I
didn't see any, but that does not mean there weren't any. Wish I would of checked those reviews first.
I have stayed at other HO hotels before and they have always been decent, what a disappointment. I would of rather paid 30+ more than what I paid here. I had the feeling of bed bugs, std's , and fleas all night. | 2 | null |
A hotel Gem to Remember
This Hotel is such a hip chic spot to chose if you are visiting NewYork. The hotel is comfortable, secure and clean!!! I love love love... the temper pedic mattresses they have in every room and the sweet treat the housekeeping staff leaves after sprucing up the room...This hotel pays attention to detail and the restaurant screams New York sophistication. The staff was very accommodating and I cant wait to return. I would definitely recommend this hotel to anyone that appreciates a nice clean chic hotel. I stayed at this hotel for Lords NY pop up for NYC Pride and I'm so happy I did. | 4 | null |
Not A Good Place To Stay
The customer service is the worst I've ever seen, the rooms were in need of repair, if you touched the telephones you would probably get a staph infection, carpets were filth, rooms smell like mold and mildew, I was charged $8.00 per day for parking and I did not have a car. Do not stay at this property. The management could care less!!!! | 1 | null |
Worst hotel experience ever!
My husband and I checked in with our two boys on July 1- July 5. I had booked through Priceline several months in advance and contacted the hotel DIRECTLY after receiving confirmation through Priceline to request a double room and was assured that my room would have two double beds. The representative offered a room view of the Hudson River at no additional cost, which I gladly accepted. Upon arrival at 12:30am, the front desk clerk informed me that because I had booked with Priceline, she would not be able to give me a double rooms with a view of the river because the price I paid was below cost for those rooms. After a long days travel with two 6' boys and a hubby in tow, I asked if she could just provide a room with double beds as I was promised. She declined with no explaination gave me a key and walked away. I contacted the Hudson's reservations by phone and was told that the hotel declined to accommodate us with the previous request due to lack of availability, but when I returned to the desk clerk 30 mins later I was offered a double room for an additional cost of $75/night. I was in no condition to argue or bargain at 1:00am. I needed rest, so I asked the desk clerk to give me the room number. She walked down to the next desk clerk and whispered in her ear with a smirk on her face, then returned with a key for room 1121 (the smallest and nosiest room in the entire hotel). My family of 4 scurried down the dark dingy halls to find that we were given a closet with a designer futon bed which is only 1 foot off the floor and a foot of space on each side of the walls (no room for 4 people and luggage). I called the front desk again and requested management. I was told that the room that we had originally requested was available, but for $150/night. She proceeded to explain that the hotel's reservations line could not reserve a room for guests by phone, guests can only request rooms once they arrive. "What?" I explained that I was quoted a price of $75/night at the front desk. She stated that the previous young lady was new and did not give and accurate quote. I contacted reservations again and the representative attempted to request a double bed for us because she stated that the room we were given could not accommodate 4 people. The front desk clerk stated that although rooms with double beds were available, she would not move us unless we paid $150 upcharge. The money was not a factor at this point. We did not know what to believe and I have never had such rude service at a hotel. My husband decided not to pay the additional cost because we didn't want to be upgraded to a room with two doubles without a toilet. We were sick of being lied to over and over. The hotel renovations and constant banging at 7am were annoying and difficult to sleep through. I spoke with the hotel's manager upon check-out. I was offered an upgrade at another one of their hotels in the future and given an apology for not receiving accomodations for a party of four, when there were double rooms available all over the hotel as well as ajoining rooms which she should have provided for us. The location is great because you are just across from Central Park and on a quiet street in Columbus Circle. The lobby and library areas are nice. My husband and I stayed at the Dream Hotel and found that this location is more convenient for sightseeing and traveling around the city. The elevator waits were long and we missed our restaurant reservations downtown due to peek hour traffic in the hotel. No pictures available because we didn't have elbow room to snap them. If you need a comfortable mattress or have back issues like myself, the futon style mattresses will make your stay very unpleasant. We made the best of a bad situation. If you expect 3-5 star accommodations and quality service from the staff, book somewhere else! | 1 | null |
Terrible
Stayed here in January 2012. Trash on the room floor, bedside light didn't work, thermostat broken, fire drill at 11PM and no apology from manager to whom I complained the next morning after a sleepless night. This hotel is turning into a dump, and no one in authority cares. | 1 | null |
A nice, comfy hotel.
I enjoyed staying at this hotel. The service was excellent and friendly. The rooms were well equipped and clean. The hotel is located at the corner of Washington Square, on a quiet street. There were great shops on 6th Avenue. They also offer a continental breakfast which is convenient but the room is quite small and has a only a few tables. Good timing is a must if you want to be seated for breakfast. | 4 | null |
The Shinning
Please, for the love of God do not stay here. Anybody who gave this hotel a review from Average to Great is a tourist who has never stayed in another hotel in their life or family and friends of the owner that owe them money and wrote the review to pay off a debt. There are no good things to say about this hotel except for the fact that the building has not been condemned yet.
I live in NYC and had to stay here because of the recent storm Sandy making it impossible to for me to leave my job. My employer booked this hotel for me based on the pictures on the website and the great reviews posted on this webpage. After coming to visit me at the hotel he apologized to me profusely and promised to pay me double time for having to stay in this dump.
Where to begin, to check in you have to wait on a long line because in their infinite wisdom hotel Pennsylvania decide to make all services available at the same counter. So whether you wanted to book a room, change currency, dispute a bill or complain to management there is only one line to do it on. Also at any point in time while waiting on a line longer then any line at the dmv or amuse park ride, people who have issues can skip to the front of the line and start talking to the hotel agents, making your wait even longer. It also seems that even though the hotel is in one of the biggest and most well known cities in the world the staff has no on site to speak any language other then english. So tourists who speak even universal languages like french, spanish or italian can't be understood by anyone on the staff. So these tourists are forced to pantomime their request to frustrated and over worked hotel agents causing the wait time to get longer and longer. Once you get to the desk and check in the agent hands you a key card in an envelope (only one and heaven help you if you leave it in your room or lose it or need to get an extra one) and dismiss you, not telling you what floor you are on or where the elevators are or if even someone will help you with your bags. You get to the elevator banks and pass a guy sitting on a stool, he may be security or he may just be a guy to tired to wait on the hotel line and push the button for the elevator to take you to your floor. Usually 2 elevators are out of order so this wait may take a while affording you the time to get a drink from the store in the lobby (2 dollars and change for a 20 ounce coke are you kidding me, even in NYC that is too much). Once the elevator comes and you get in your trip into horror begins and you realize that all the scary horror movies you have ever scene must have been based on this hotel.
I can only speak for the seventh floor because that's the floor I was put on in the time I have spent here. The elevator door's open and a scene straight out Jack Nicholson's The Shinning greets you. In fact if you have booked a room in this hotel (you unfortunate person you) and you have gotten this far this is your turn to run screaming back into the elevator. The floor is poorly lit, not just by the elevator bank but the entire floor allowing any axe murderer to attack you at any time. And there is only one sign posted in front of you telling that rooms715 to 745 are on this floor but not telling you in which direction to go to and where are the rest of the rooms. My room number was in the 760's and it forced me to walk up and down the hallways looking for my room door. There are more signs on the floor but again you have to walk to them to find out if they actually contain your room number or just pointing you to needles things like where the elevator is or where the vending machines are (I already know where the elevator is I just got off the death trap and vending machines means plural and there is only 1 coke machine, that surprisingly was out of any coke products except water and an ice machine). After walking through three dimly lit hallways on three dirty carpets (there is no real way to describe the carpets except to say these carpets may have been on this floor unclean since Roosevelt was a governor) and finally arriving at my old green and brown door (and yes that is the color pattern on a door in a dimly lit hallway). At this point you start believing the next thing you will see is a river of blood coming down the hallways or maybe it has already passed and that is why the floors are so dingy.
I put my keycard in a door that clearly was not designed for a key card and opened the door to find what can only be described as a very large closet. Now, I don’t know who took the pictures for the room on the website but 2 things 1) if you need to hire a photographer hire this person because they can make you look or whatever you want pictures of look great no matter what the person or thing really looks like and 2) clearly they didn't take pictures in this hotel. On the website the room looks big and airy and well lit and inviting. In real life I have seen prison cells with better and brighter color. Everything in my room was a dirty wood colored brown, the floors’ carpets were brown and dingy like the rugs in the hallway. The end tables were brown and unvarnished and one lamp in my room was colored brown and when turned on put out a dull yellow light that makes the room brown. I also noticed I get one desk (again ancient and brown), 1 tv stand (brown yet again) and a small closet with brown hangers a luggage rack, a small ironing board and one of the oldest irons I have ever seen. Now 2 things you should know 1) If you are staying longer then 4 days and have more then 4 items in clothes bring your own hangers cause you only get 4 and since the room has no dresser you will need to keep your clothes in your suitcase. And 2) this is the year 2012 when people have iphones, and android tablet devices and laptops and gadgets that stream movies into large screens that you can carry with you for relatively cheap so then why on god's green earth do I have in my room a 13 inch television. Are they serious my laptop had a bigger screen and better colors and richer sound then the crap that was coming out a 13 inch tv. In the year 2000 that tv was out of date. Are you trying to tell me a hotel that is in this great city of New York cant go to a store and purchase any tv's larger then 13 measly inches. Imagine now the iphone has a 4 inch screen, most tablets come in screen sizes from 7 to 10 inches and laptops start their screen size at 13.3 inches which again would be bigger then my 13 inch tv. The bathroom is the first door you pass when entering the room and is all white and a standard bathroom except for 2 issues. One I only had a shower stall and no tub and two the floor to my shower stall and the floor to the bathroom are the same floors with only a small porcelain wall to stop the water from pooling on the floor. Then there is the rust colored slightly clogged drain that sits in the very middle of the shower that looks as if it was painted over years ago and has never been cleaned.
But the worst thing during my stay at this hotel was at 4am when I was asleep and someone came in my room. It seems that somebody was given this room as well as I was even though when I asked for an extra keycard I was told there was none. This businessman had had managed to get the door unlocked and the only thing keeping him out was the security bar. When I opened the door and informed him I got this room from the front desk about 4 hours ago he smiled, said figures and left. This place is so un adept nobody even knows if the rooms are filled upstairs. In the end the only people who should get a room here are people looking to film a horror movie and even they may say the place is too frightening to be filmed here. You wouldn’t be shocked to see this place on Ghost Hunters or American Horror Story. The owners should either tear the building down and start again or completely gut the place and make the whole thing over. Until they do I wouldn’t recommend this place to serial killers or death row inmates. | 1 | null |
My candid review of this hotel...very poor!!!
Let me first start off my saying that I have stayed at this hotel approximately 11 times (2-3 night stays) since Dec. The reason why this hotel was chosen is because of its close location to the Animal Medical Center next door of which I visit for work frequently. I am a business traveller and I do not usually complain about hotels but I feel it my duty in this case to share my experiences bullet pointed below....
Rooftop Restaurant and Room Service-
Restaurant has a beautiful wrap around deck of which you can see great views of the city. Unfortunately I saw two cockroaches(quite large) walking around on the deck, The deck is very close to the kitchen.Room service is extremely slow,this week it took one hour and 15 min for delivery. I was told they are short-staffed. This seems to have been the case on several other hotel visits. Also I have complained several times that I can't get a hold of anyone to even call for room service. They just don't pick up the phone. I have never had food delivered with a salt and pepper shaker which may sound trivial but it is pretty standard in most hotels. One time I asked for a side of rolls...I was told rudely "we don't have rolls" which again I find odd. On another occasion I ordered grilled chicken. It came down from the restaurant through the elevator (which was full of people) unwrapped, no covering at all.
Front Desk-
The attendants at the front desk are very slow although Alex does a great job of greeting people. They just don't seem to be organized and their computers are always very slow. At night the front desk attendants are rude and disorganized. I have walked by and there always seems to be an "issue" being discussed regarding an upset customer.
Rooms-
Bathroom is full of black mold along the edges of the tub. Have they ever heard of using TILEX?? The showers are very odd, in order to turn the shower on you have to reach in and turn the faucet on and then pull up on a lever,you will get wet with cold water if you don't back off quickly. Because there is only half glass in the shower to keep the water out the floor gets soaked, it is aweful to step out of the shower and have a 1/2 inch of water on the floor.
On this last trip I was given room 203. The air conditioning did not work so I was switched to room 207. On the second night I heard water dripping and I had streams of water flowing down the window from the insides of the ceiling. I called the front desk and was told that a water main broke. I asked to be switched to a new room but they only had smoking rooms available which are disgusting. I went to the front desk and they were going to move me to another hotel....it took and hour and a half for this to be resolved. The attendants were at the front desk on the phone and were less than helpful in getting this resolved quickly....the general Manager showed up and I was comped one night.
Internet access...forget it...even a wireless card does not work in the hotel.
Lamps in room are broken,furniture is all scrached near the bed and not all rooms have bedside clocks(room 207).Outlets don't all work.During one of my trips my blow dryer turned red hot and smoked. When I called the front desk I was told that "they have no blow dryers" available in the hotel. I had to wait until someone checked out before I could get a blow dryer.
It seems to me that a hotel like the Bentley should have back-up supplies for the room.Co-workers who have stayed at the hotel with me told me that they either had rusty dirty water or no water in the bathroom. I have not personally experienced this.
As far as the rooms, expect a very noisy stay. On two occasions I could hear crystal clear the "activities" of a couple next door throughout the night and morning. This may not be a good place for kids.The building also has odd noises depending on which room you are in...cracking sounds,friction sounds from inside the building...maybe it is because the building is so old.
Elevators are extremely slow...expect to wait 7-8 minutes to catch one in the morning...stay on the 2nd floor if you want to avoid this and take the stairs. Two trips ago the power wnet out in my room (Only my room)...maintenance had to come down and reset the switch!!!!
I am sure that there are some items I am missing. I am disappointed that I have had this many bad experiences but as I said it is the location only that keeps me coming back due to my work location next door. I may opt to take a taxi from another hotel next time around.... | 1 | null |
Don't stay here
The Sheraton Baltimore City Center is awful. Plain and simple. I have actually stayed here once before and it was awful then too. I was forced to stay here again because of a work function and it's just not a pleasant place to stay.
Upon arrival, the garage was filled up, so valet was the only way to park your car. The valet area was absolute chaos and would only get worse when I tried to depart 3 days later. It took an hour to retrieve my car after I checked out.
I will say that Ashley at the front desk (with the feather in her hair) does a great job and made me feel super welcome. I wanted to check in early but when I checked in, there was only one king room available on the third floor. I went up to that room, the room smelled awful and I could hear the street noise like I was standing right on the street. So I went back and asked if I could be moved to a higher floor and 2 double beds would be fine. So Ashley moved me to a higher floor and the street noise decreased significantly. So if you do stay here, get the room on the highest floor available.
In the public area, it honestly must have been 90+ degrees, It was an uncomfortable environment to spend any time in at all. The hotel is also in desperate need of renovation. The decor is old and outdated.
It's also not a great neighborhood. Not much in the immediate area to do or eat.
I would never recommend staying here to anyone under any circumstance. | 1 | null |
Excellent Hotel!
Outstanding team working at Hotel 71, especially Chelsey Brunner in Events. Very clean, classy, and in the perfect location. Make sure to ask for a river view room! Perfect spot for business or pleasure. Walk to anything around Michigan Ave and the Magnificent Mile. Easy cab ride ($10 or less) to Rush Street for great restaurants, clubs, and Jazz. | 5 | null |
Weird Place. Free bikes!
Pros: Location, in Belltown, walking/biking distance from lots of cool restaurants, Pikes Market, and the Seattle Center. Free bikes - and good ones too, not giant cruisers. Friendly staff. Free business center with computers and printing.
Cons: Location, in Belltown, with lots of sketchy people in the area. The place is also still a little old school. There's no A/C, which isn't actually a big deal because it's Seattle and never gets that hot. Also, the floor in our room was damp.
The room had a kitchenette, was helpful for storing drinks and snacks on the go. But there are a lot of great places to eat close by, so probably won't need it too much. | 3 | null |
Did Not Meet Expectation
My wife and I stayed at Waldorf in NYC. We were excited to stay there as it is one of the most famous hotels in the wor One night was free on Hilton points and then we paid $800+ for the 2nd night. To start, we had to wait 15 minutes to get to a front desk clerk, then took another 15 minutes for them to determine our room would not be ready for another 15 minutes. It was 6:15pm. There room check in systems must have been from the '80.
The room was very average and somewhat run down. I realize it's vintage, but
Our room was never made. No clean (or folder) towels, no bed make.
I had to wait in-line agian to get a new room key (2 reservations because of the points) Another 25 minutes this time.
Avoid the hype, stay somewhere else. | 2 | null |
Problems with the internet..
My husband and I spent the nights of 12/6 and 12/7 "won" on Priceline in a double room on the 32nd floor of the north tower, room #3286.
The valet staff swooped upon us the moment we pulled in under the awning and responded in a helpful way when we explained that we wanted to self park ($21 -vs- $29 a night).
Check in took probably about 20 minutes. We checked in about 4pm and there was a bit of a line with only two front desk staff members on duty. The front desk staff was quick and friendly when we finally made our way to the front of the line and honored our request for a double room on a high floor. She gave us excellent instructions on where to park in the garage to have the easiest access to the north tower elevators.
The parking garage was easily accessed by our room key. The garage is set up a little differently than most garages and the parking spots are very narrow. The garage is littered with post missing chunks and holes in the walls at the front of the parking spaces where people have attempted to park in the tiny spaces. I guess I expected a little more comfort in my parking experience for the price that was paid.
Our room was spacious and very nicely decorated. The beds were pretty comfortable. We had many channel choices on the television. The bathroom was a comfortable size and offered typical hotel amenities including a blow dryer. There was a small rust spot in the tub, but everything was very clean.
There was one big problem with our room... we were never able to connect to the internet. On the first evening we were there we were able to access the web far enough to be offered three different internet packages ranging from $14.95 a day to $21.95. On two different devices we agreed to the lowest priced plan for two days and after a few minutes were never able to get online again in our room. We called the tech support number and followed all of the instructions given, but it did not work. We were given a code by the tech and took it to the front desk and they removed the charge with no problem.
The web is available in public areas of the hotel but it was super slow with lots of time outs. I walked all over the lobby area to try and find a better signal, but it was slow everywhere.
We ate breakfast in the restaurant the first morning and it was way overpriced! The food was okay, but $4 for a Coke.. seriously? We had two meals in the sports bar and both times we had a very good experience. The food is more reasonably priced there and pretty much everything we ate there was very tasty. The service in the sports bar was amazing!
I would stay here again of they resolved the connectivity issues. | 3 | null |
Disappointed
My family and I stayed at this hotel for several days and our experience was not so positive. The down fall was the interaction we had with housekeeping. They need to be retrained in cleaning and business professionalism. The housekeepers on our floor used foul language in Spanish As a Spanish speaker it was very offensive...to say the least.
Front Desk was on the other handle friendly and very helpful. Great location | 2 | null |
3.5 out of 5: A comfortable factory
We recently stayed at the Hyatt Regency for a wedding (I'd have liked to score this hotel 3.5, not 3, but TA does not allow for half grades). It is well-located, with comfortable beds in spacious, unremarkable rooms and friendly service. We were given a decent rate as well. Yet there were 13 other wedding parties staying at the hotel, and I shudder to think what it must be like during conventions. The place has the feel of a factory, with long lines for check-in and check out, loads of guests, and loads of traffic. The big, cavernous lobby with an atrium and escalators leading up to the check-in desk was noisy and chaotic at all hours. There is nothing intimate or restful about this hotel. Granted, it's a giant property and part of a chain, but big hotels need not make you feel as if you are smack-dab in the middle of a convention center all the time.
What's more, arriving in our room, we discovered there was no minibar or fridge in the space allotted for one. Nor was there a coffee pot in the coffee maker. Normally, this is not a big deal, but over a wedding weekend with lots of drinking & toasting, it's important to have both cold water & coffee in a room.
When we called downstairs, the front desk assured us that both a mini-fridge and a coffee pot would be installed right away. None arrived. When we checked downstairs later, we were told that we'd been misinformed. NONE of the rooms had minibars anymore. They had all been removed and were "being re-thought." We then received a phone message informing us as well that there were no coffee pots for the coffee makers -- single-packet servings of coffee were provided instead. NONE OF THIS WAS A BIG DEAL, but it was annoying not to have been told any of this in the first place -- and then to wait around for items to materialize. A small note in the rooms explaining the situation would've been helpful to the guests and the front desk staff alike.
Of course, the Hyatt's size is precisely what makes it possible for large wedding parties to stay together in the same hotel at a decent rate over a busy weekend. This is no small feat. I just wish that it all didn't feel so crazy.
If you need a venue for a large group, this hotel is probably a good bet. Modern, clean reliable. But if you're a couple or a small group who likes a bit of calm at the end of a day of travel, I'd say: Look elsewhere. | 3 | null |
Needs to be demolished. Unsafe!
On Thursday, March 29, I embarked on a 10 hour bus-trip from El Paso, TX to San Antonio, TX with 24 middle and high school state science fair students. The Travelodge Hotel Alamo/Riverwalk/Convention center was booked by our district office due to its proximity to the Henry B. Gonzalez Convention center, where the state science fair was being held (March 29-April 1). After a 10 hour bus ride (with middle school students!) it is obvious that we, as chaperones, were in need of a good night's sleep....however, we were horribly surprised. Once we pulled up to the hotel, it was clear that this was not a safe place. Although it is a few short blocks from the Alamo and Riverwalk, a few blocks makes a TON of difference. First and foremost, as you can see from the pictures on this website, it is an older hotel (that doesn't always equate to "bad" though). The first area of concern for us, as chaperones, was that the rooms do not open up into a hallway, but rather directly outside. It would become clear later that this was the least of our concerns. While the students remained on the bus, we went to check in, and there we were met with our first redflag. No "hello", no "welcome to the Travelodge", no greeting whatsoever aside from a blank, annoyed stare from the receptionist. Oh well. Once we checked in and distributed room keys to the students, the chaperones proceeded to our own rooms to drop off our luggage. Before I continue, I must preface the remainder of this story with this statement: I have stayed in several BAD hotels. Some voluntarily, others not. The Travelodge Hotel Alamo/Riverwalk/Convention Center is EASILY the worst hotel I have even set my eyes upon.
Upon opening the doors to our rooms, we were immediately faced with the strong, distinct smell of urine. Combined with the heat and humidity of a central Texas night, it was thought best to air out the room by turning on the air conditioner; however, that, much like checking into the hotel in the first place, was a mistake. The AC only worsened the condition. Other areas of concern for us were the BLACK MOLD on window sills, cracking paint combined with more black mold on the walls of the bathroom, water damage to ceilings and walls, as well as general dirtiness (the pictures I will attach should adequately provide perspective). Up to this point the four of us (chaperones) had only viewed our rooms, but once we saw our students' rooms, we were even more horrified.
Our students' rooms smelled of smoke, which made perfect sense when confronted with the cigarette burns in certain bed comforters, a window was broken (crack covered by duct tape), black marks all over the walls, and of greater concern, the doors did not even close properly AND had signs of being previously pried open!!! Being that it was 9PM CST there was no one at our district office to contact, thus it was obvious that we would have to brave the night in this literal dump. As such, we informed our students to deadbolt and chain their doors and to not open the door for anyone (which was actually a necessary set of instructions as you will read later). As educators, it is our responsibility to keep our students safe, thus the other male chaperone and myself stayed up all night, standing outside of our rooms in order to keep an eye on the rooms of our students. We were not keeping watch out of concern that our students would be misbehaving (after all, they are state science fair participants), but rather out of concern for their safety. As such, I personally witnessed 3 drug deals in the parking lot. THREE DRUG DEALS. Later, my colleague informed me that he witnessed a few others while we were taking turns keeping watch. One drug deal is bad, but several is appalling. Moreover, the street directly behind our rooms is apparently a prostitution hotspot as vehicles arrived at all hours of the night, women got in, and after several minutes got out as the vehicle pulled away. The two female chaperones attempted to get some rest while we keep our guard, though it was futile. Due to the filthy state, the ladies were too uncomfortable to even take their shoes off, let alone sleep. While on guard, the other male chaperone witnessed another hotel "guest" (whom was part of an earlier drug transaction that I witnessed) walking around the hotel randomly turning door handles of other rooms, including our students. Once this guest had my colleague's presence known, he immediately bee-lined to his room.
In the morning, three of the four of us attempted to take showers - I didn't want to take that risk, and thankfully so, because they all three reported that the shower drains were clogged, resulting in several inches of standing water in the tub. Some of our students mentioned that the shower water was "black" or "brown". The "dining area" (the term is used extremely loosely) was indicative of the remainder of the establishment. Cockroach carcasses littered the floor (though we were able to find a living one!), three broken television sets lied on the floor, and the breakfast was nothing more than powered cake donettes and bananas, along with what I will assume was supposed to be coffee. By the time we were done with "breakfast", our district office was open for business and we were able to check out and move to a MUCH MUCH MUCH nicer location (though I have seen alleys that would be more suitable). Luckily for us, the students didn't seem to notice too much of the horror and still enjoyed the fact that they were competing in the state science fair.
Other notable pieces of information: our district office was given the name and location of this hotel by the organizers of the state science fair (can you guess who I have already contacted?). Before we were able to check out, I was standing in the parking lot, keeping an eye on our surroundings when I witnessed the cleaning staff enter my room for approximately 5 minutes then exit. Upon returning to my room to retrieve my clothing, I noticed that nothing had been done - the trash had not been emptied, the bed was unmade (I stripped it looking for bed bugs) - I still do not know what they were doing (perhaps going through my luggage???). Good thing I had nothing but clothes in my luggage and my valuables and paperwork in my backpack that I had in my possession at all times.
Also, upon checking out, the presumed owner/manager of the property stated that he could have his staff clean better, as an offer to entice us to stay.
In conclusion, unless you are a pimp or drug kingpin, stay away. Those that have written reviews that are better than "terrible" are delusional. In fact, I am only rating it as terrible because that is the lowest rating possible. In reality, it should be condemned and/or burned to the ground. | 1 | null |
Listen and believe the reviews!
This place is discusting! I read some reviews prior to booking and thought.... "oh, it can't be that bad." Believe me....it is so dirty we stayed in the room for 1h and then left. They refused to let us out of either night so we ended up booking a second hotel at $259 a night and paying for both. It was worth not having to stay there. The toliet seat was spotted and peeling off. The bathroom had mold in all the corners. The water from the sink stunk so bad we were going to buy bottled water just so we could brush our teeth. The matresses were new, which makes me wonder given that they couldn't replace a $10 toilet seat......why did they replace the matress? Hmmmmmm? | 1 | null |
Didn't expect much - got less.....
2 nights – government (state) rate - $99.00/night. Didn’t expect much as reviews mentioned age of hotel and well -- it’s a Holiday Inn. R’cd confirmation via email: “Thank you for choosing Holiday Inn. We can't wait for you to experience our refreshing new look and feel. If there's anything we can do for you, please let us know.” Ok – that was encouraging. Things looking up!
*Arrived around 8 PM. Few hiccups in parking (bus was blocking entrance) but figured it out after a couple of trips around the block and went in “out” drive. Front desk experience was fine. Two employees working – no wait. I heard the other girl tell the other customer that “work doesn’t start until 9:00 AM”. Hmmmm. Work? What work? Went up to our room and unpacked. Husband walked into bathroom & slipped on VERY wet floor. Bulging wet ceiling tile above us (I would be afraid to touch it for it would have POURED) Called & requested another room. Re-packed up all our stuff (ugh!) - went downstairs and had to wait . Room 1706. Desk clerk was nice – but, no apology for the inconvenience. Small things like a sincere apology go a long way with me.
*Room – Both rooms were exactly the same in design & layout. I would call a standard size. Fairly Dated. Very small closet. Couch & king bed. Best part of the room would’ve, could’ve, and should’ve been – the balcony. But, alas – it was CLOSED for construction. (see photo) Guess the refreshing new look is still a on a drawing board…..
*Problems – besides a leaky ceiling, our iron also leaked. I ended up taking the ironing board into the bathroom and using the blow dryer to dry my husband's shirt he needed to wear. Also, I kept smelling a “curry” smell. It was about to drive me batty and I would stick my nose in everything trying to figure out the culprit. Not the furniture, not the pillows, not the sheets…I became paranoid it was me and was smelling my pits!!! Finally, on the last day we were there – I was packing and picked up the small little “blanket” they throw at the foot of the bed. That was most definitely the stinky culprit. Note to self: they don’t wash those between guests!
The Worst: Construction started well before 9 AM (7:30 AM – we were awake and getting dressed, but for those who wanted to sleep in….not so much) It was fairly loud banging and grinding. Would have normally not been in the hotel during day, but came back around 2:30 on Thursday with a migraine. I had to use my iPad’s “white noise” to be able to get some sleep. I consider this a major service issue – guests should ALWAYS be told ahead of time if there is construction going on in the building. It is, in my opinion, borderline unethical not to do so.
*Location – location is good. On the quiet end of the River Walk – but still very close to the action. Also close to Houston street which has some of the higher end restaurants and theatre district. | 2 | null |
Hip boutique hotel
The website does this W hotel a disservice. We were afraid we were going to find a golf focused country club themed property. Instead we found a very modern boutique hotel that happens to be next to a golf course. Pet friendly, green (reserved spaces for hybrids and parking spots with chargers for electric vehicles), with the kind of modern style usually found only in new hotels in major cities. Very friendly service. Room was of average size and very nicely appointed. Only complaint is plastic cups--not what we expect at this level of style and at this price. | 4 | null |
Turn the bathroom fan on
First tip on staying here. Close the bathroom door and turn the fan on. Hopefully that will prevent the smoke alarm from going off. I wouldn't know - I didn't do either and ended up dripping wet, naked, and frantically trying to turn off a horrendously loud smoke alarm. I suggest detaching it from the wall and throwing it under the mattress. When I called the front desk to let them know it seemed like they were well acquinted with this problem - probably happens daily there.
Beyond that, hotel was ok at best. My non-smoking room smelled of smoke. I know modern design is a cool thing at hotels and tend to enjoy it, even if I wouldn't decorate like that at home. I've become a big fan of W hotels. This is not that. This is the least practical hotel room that I have ever stayed in. I didn't watch TV, but the fact it was on the floor off to the side didn't really make me want to deal with it. The bed platform is quite a toe-stubber, it seems to be everywhere. I personally don't mind the glass bathroom but I could see it bothering many others.
Should I have to stay in DTLA again it will not be at The Standard. | 2 | null |
Good location in LA
We stayed one night in this hotel in April 2012. This is a basic motel located in a very convenient location in Los Angeles. It delivers three basic things: bed, shower and no bed bugs. In addition, you have a coffee maker, a fridge, and a TV with decent programming. The rooms are small, but if you were in a Paris hotel, nothing can surprise you. This is a very densely populated area of LA, so what do you expect. The breakfast was decent, typical for Choice hotels. Efficient and friendly reception.
Underground garage: don’t even think about getting there with a car bigger than compact. I missed the big sign at the front of the garage and went down with Hyundai Sonata. Made it without a scratch, but getting back was a challenge. Luckily the parking was almost empty when I was leaving, otherwise it would be a sure car disaster.
In summary, if you are on a budget and do not look for luxuries, this is a hotel for you. You should not be disappointed. | 3 | null |
Location can't be beat
You certainly can't beat the location of this hotel. A few steps off Michigan Avenue it is centrally located for shopping and other activites. I found the staff helpful and courteous and the rooms clean and sufficent. The bathroom tiles/tub are dated and somewhat tired in appearance; it was formerly the Affinia Chicago and they have done some cosmetic changes but have not done a complete overhaul of the rooms. A room on the upper floors is desirable as the Children's hospital is right next door and the constant sound of traffic and ambulance noise can be an intrusion. Valet parking is pricey as is the case for all urban hotels these days. Annoying that you can't find the parking rate online and have to call and ask. We had a problem with our car and the staff bent over backwards to work with us. Well trained in customer relations! I would recommend this hotel if your focus is on a comfortable experience and want to spent your money on good food, entertainment, shopping and other delights. | 4 | null |
Unfriendly front desk
Admittedly she probably missed a great Halloween party and resented being dressed up with nowhere to go except her job but the lady that checked me in should be serving prison food not working at a Hilton. Rooms nice but air con tacky and complicated. Concierge staff made up for the front desk and in general its okay for an overnight if you are connecting early. Bus staff and porter were great both ways. Ij room menu a looked expensive and internet a little slow | 3 | null |
Great location in Downtown San Jose
Stayed here and had a good time. Room was good size with VERY comfortable bed and pillows. Loved the glass Shower Stall. Nice large LCD Flat screen TV, but limited TV channels. Hotel Staff was excellent! Always available and friendly. | 4 | null |
This hotel has it all
The Downtown Westin Hotel is resonably priced and located perfecly in the heart of Denver, The rooms are beautiful with spectacular views of downtown. There is a Starbuck in the loby along with the Palm steak house. Out the side door and You are on the sixteenth st, Mall. A long avenue closed to cars and lined with shopping and resaourants.I will return. | 5 | null |
Great experience!
Had the good fortune to stay at Trump Hotel & Tower in Chicago on a recent trip. We were upgraded to a riverview room and it didn't disappoint. Glorious views, clean rooms, personable staff. If I have one complaint it's that, like many new hotels, there isn't a real bathroom door on the bathroom. It's a glass sliding door. What ever happened to privacy, please! But the rest of the place is great. And the kitchen is a major plus! Highly recommend. | 5 | null |
watch out for bed bugs
we just stayed at Ramada inn thinking Ramada inn's were nice but not this one,my entire family got bed bugs why we were there for 4 days,the room smelled like smoke really bad,the smoke alarm was hanging down out of the ceiling, the way the hotel operates the shuttle just sucks,the phone in your room rings all hours of the night,we would get back to our room after going to a event and our key would not work so always had to go back down to the desk. the pictures online of this hotel look nice but it is for sure not a nice place.
, | 1 | null |
Solid 4 stars
Overall, really liked it and give it a thumbs up. It's not on the "touristy" part of the river or in the "touristy" part of downtown. If you don't mind doing some walking, it is possible to get there by walking. Parking spaces are very small, glad I was parking my Corolla, not my Silverado. Parking is $17...I hate finding things like that out...after you are checking in. I do like the old wood inside...it's a neat place. Couldn't get any coffee until 6:00am, a million food and drink items for sale in the fridge and on the table...but no coffee pot...almost a star deduction there! We had a Living Social coupon that included breakfast...hope I don't get the server in trouble... she was awesome...but she said that the Living Social diner's tips went to the hotel...you gotta be kidding me! Come on Havana...take care of your employees better than that!!! What incentive does that give your employee to take care of me, as a Living Social customer, thankfully she was great!!!!. I slipped her some cash...my tip is for the SERVER...not for you to make up some of the discount you gave me on the room. Beautiful old hotel that beats your cookie cutter hotels of today. Give 'em a try. | 4 | null |
Hotwire travelers beware
My wife and I had a fine stay here for a weekend trip to NYC. The rooms are clean and fairly modern in appearance. The bottled water stations are a nice touch. Many of the rooms do face directly into WTC construction as was the case with ours. However, unlike other reviewers we had no issues with noise from the construction. My biggest beef with this place is the 4-star rating. We booked this hotel site-unseen through Hotwire and I'm accustomed to getting a certain level of luxury when we book at a 4-star level. This hotel was nice, but not 4-star nice. It's also a little misleading that it doesn't show up on other travel sites like priceline/hotels.com when searching for 4 star hotels in this area. As a 3-star this place does a great job but when compared with other nearby 4 and 5-star hotels in the area, its average at best. | 3 | null |
Very Nice Hotel - Service was Great
We stayed here over the weekend as tourists of Philadelphia. The location of the hotel is great, just a short walk to the Independence Park, and right in the heart of the museum district. We had a great view out our window of the Logan Square and the Art Museum. The Hotel staff was really great. We had a small mix up with out reservation at checkin, but the front desk compensated us very graciously for this mistake. The resturauant had an excellent breakfast buffet each day, with custom omelettes and the works. Our room was very comfortable, and well equipped with comfort items. Overall this hotel is a very good choice. | 4 | null |
Not a hotel for families, even on the weekends.
Brought my family along for a weekend in San Francisco ahead of a business trip and selected the Intercontinental for its location near Union Square and my Monday meeting and because it had an indoor pool. The hotel is much more suited to business travelers and much more interested in its "green credentials" than some facets of its guest experience. For the price, it represented only an average value to me.
The wireless was quite expensive particularly given the room rate to start, but more annoying when traveling with children, was the lack of children's channels on the television. The hotel's Lodgenet system priced a 1/2 hour cartoon on Disney at $4.00! Several times during my stay, my kids and I both needed a brief break to watch a show and could find nothing suitable for kids on the free channels because Disney, Nickolodean and others were not available and only the paid system offered individual shows from these channels.
Parking, bar and food were also very highly priced and one quickly got the sense that you could easily double the already quite high price of your room for the day if you dared to use the wireless , watch a tv show, park the car and eat breakfast that day.
The indoor pool is a narrow three lane lap pool in almost constant use by the adults using the gym facilities and not conducive to a swim break for a family. I had to keep my children in a narrow swim lane to avoid interefering with the lap swimmers.
In summary, the hotel was adequate, if pricey, for weekday business traveler but doesn't make the adjustments it could to also create a better hospitality experience for families. | 3 | null |
Lack of Items
We were notified by the personnel that the phone in our room was not working. The person notified by the desk clerk showed up in about fifteen minutes to let us see the room to decide if we wanted to stay even without the phone. It was a large room with a comfortable bed. BUT once our luggage was in and we were settling down we noticed that there was an iron but no ironing board, the toilet paper roll was quite small and there was no extra roll, there was a coffeemaker and no cups or coffee, no lotion. The TV worked fine but there was no listing of stations. | 2 | null |
Excellent!
Highly recommend this property. Very clean and updated interior. Staff is outstanding. Great manager's reception and breakfast in the am. Close to shops and easy access to the freeway. By far, one of my most favorite properties. | 5 | null |
December 5-6, 2012
The hotel met my needs and was clean and well kept. I was told I received an upgrade on checking in.
I reserved on the BW website at a rate of $50.96 per night. I requested to stay another night at the same rate which was agreed to by the manager. I reviewed my bill when submitting my trip expenses to find i was charged the higher rate of $59.95. This is not a lot of money but I'm not happy. | 4 | null |
Fine for city sightseeing
We stayed in a standard double room on the 26th floor for 2 nights in February. The hotel is a great location for walking to Broadway shows, Rockefeller Center, Central Park, St. Patrick's, and excellent dining.
The room itself was very small; and as it is an older building the bathroom was tiny and dated (paint peeling in places, etc.) The bed was small and a little uncomfortable, but I thought it was a small price to pay for a good view of Central Park and the location. The coffee shop has a good breakfast menu and cheap wine/beer in the evening!
We would go again, but it is not by any means a "high end" hotel experience. | 3 | null |
Great staff but construction noise intolerable
My client decided to hold a week long meeting here. While I have stayed at Hyatt Regencys before, this one fell well below expectations. But there were some positives.
First the positives. If you are attending a conference or convention at the Columbus Convention Center, this place is ideally located. There is a walkway directly to the Convention Center. Plus, the Arena is about a block away which makes this a convenient place to stay if you are going to a concert there.
The food during our meeting was phenomenal. Everyday was like a gourmet lunch! And the attention paid to us during our week long meeting was exemplary. As a matter of fact, in any interaction I had with the staff, they were terrific and very customer focused.
I found housekeeping to be very good, although my room could have been vacuumed more than just the one time I was there.
There are plenty of restaurants, pubs, bars all within walking distance. If you go, I would recommend a trip to North market, which is an indoor market with some very interesting food selections. And all reasonably priced.
Now the bad news. This hotel needs a major workover. Having stayed at other Hyatt Regencys, I was disappointed in the decor and style of the rooms. I got "upgraded" to a larger room, but it was actually a little uncomfortable as the chairs were not very comfortable to sit in. I would have preferred a regular room. Plus the lighting in this larger room was very poor. Even with every lamp on, the room was still very dark.
But the biggest issue was the construction going on outside. Evidently, because this is a very busy part of the city, and the streets and sidewalks all around the hotel are being overhauled, the city of Columbus must have decided that the best time to do it would be at night. I realize the hotel cannot do anything about this,but it does not discount the fact that the jack-hammers and construction trucks started their work at about 8:00 PM and it went on all night! If you go here, definitely ask if there is still a lot of construction going on right outside. And if there is, go somewhere else. I was on the 12th floor and the noise, even with my air-conditioner on, was still enough to disturb my sleep for five straight nights.
I was also disappointed in the TV service. There was a large screen HD TV in my room but no HD channels. Really? In today's day and age, an upscale hotel like Hyatt Regency has no HD channels available?
Internet was also expensive. A basic daily package was $9.95 per day, but if you want a higher speed service, it was $14.95 per day. I know all high end hotels charge for internet service, but it doesn't make this right.
If you are attending a convention in Columbus, you can't beat the convenience of this location. But ask if there is construction going on and ask for the highest floor you can get, to try to minimize the noise. If it wasn't for the construction, I would give a three star review, because the rooms are still old and run down. | 2 | null |
HOTEL REVIEW
very friendly people with very clean environment. we where flooded in with a weeks worth of rain and they where very hospitable. | 5 | null |
Unbelievably-Awful Pillows
Stayed recently for 1 night. I could not get over how awful the pillows were. They were so stuffed - way too full. It resulted in a bad night for me and my daughter. I have stayed at a lot of hotels, and have never ever had this problem. Not one was OK.
Otherwise, the hotel was just OK. The room was kind of small, kind of bland. There is a lot of construciton going on at the street level, which doesn't give the nicest appearance when entering the hotel. I have a small child and didn't feel the restaurant would be appropriate for breakfast with her so we ordered room service. The location is near the theaters. | 1 | null |
Hotel Delusion
The first thing to mention is that the hotel looks NOTHING like it does on the website. They have obviously employed a photographer with a really wide angle lens and slipped him a few extra dollars. Its probably a good time to mention that the owners ought to look up the word 'boutique'. In fact it is better described as a hostel.. So let us continue with our review of Hostel Fusion..
Next we were given our room and found that not only was it dark and dingy but it overlooked a tiny courtyard making the room unbearably hot. Here's we we discovered there was no air conditioning..!! On the first night we were struggling to breathe in the tiny room by 3am so I went down to see about the possibility of borrowing a fan, oxygen mask or changing rooms.
Next problem.. The Staff...!! Not only were they slow and incompetent but they gave the impression that customers were complaining about the same things daily.. In fact when we did complain they shrugged it off with 'I agree' It comes to something when the staff have no confidence in the place they work..
There is no real complaint about the breakfast as it is free which is great if you like cake and orange squash - (kids party anyone?) The strange thing is that it is served in a bedroom on the top floor which is a bit random..
If after reading the reviews you do decide to pick this hotel the Italian opposite is okay and the Irish bar round the corner is fine for a drink. Apart from that everything is very spread out in San Francisco... For a decent meal head 10 mins down market street, avoiding the tramps, to Zuni Cafe...
Hotel Fusion???
More like Delusion....
I would prefer Alcatraz over this place... | 1 | null |
Disappointing Conditions....
High expectations relative to other Hawthorn Suites (Alexandria, VA), but proved to be disappointing. Hall carpet and room carpet appeared dark and dirty. Seemed to need cleaning badly. My room's daily housekeeping seemed limited to reshuffling my towels. While breakfast buffet selections were good, dinner snacks consisted of popcorn, pretzels, and chips. Really!! Grossly disappointing. Very close to the airport, with a friendly, customer-service oriented. | 3 | null |
Average Stay
The location was good, the staff were great. They were helpful with queries and the internet room but didnt offer to take our bags to the rooms or anything like this.
There was a fair few things which made the stay not 100%. Our room was small, the bed, extremely small and not very comfortable. We were next to the janitors closet which was a little noisy at some points as well.
The complimentary breakfast which was a clincher for us when we booked was very basic. The pastries tasted old, which left oats or an apple. We had breakfast out each morning after the first disappointing morning. | 3 | null |
Conference
Nice hotel in a fabulous location. Special thanks to "Ericka" at the front desk who was courteous, polite and professional. Housekeeping staff and porters were all very pleasant. Restaurant is average but not a problem as the location offers superb dining in close proximity. | 3 | null |
Nothing special
I have stayed at Best Westerns before and have had great rooms. So we thought that a Best Western PLUS would be even better. It wasn't. We arrived on a Sunday evening. The room was very small. The bed was very uncomfortable. The pillows were the worst pillows I have ever used. I Had read that the hotel was newly renovated. WHEN???? Where??? There was actually a hole in the sheets. The air conditioner was noisy. The drapes are made so that the only thing that closes was the sheers. We had a pool view, so there was lights shining all night that we could not completely block out.
In the small bathroom there was more hair then there should have been when we arrived. There is a sign that says if you choose to take or want to buy the set of sheets they will charge you $60, $20 or $25 for the pillows...why would anyone want them????
The free breakfast was OK. Nothing special. I wish they would ask people with work trailers to not take parking spaces close to doors. We had to park far around the back of the hotel. | 2 | null |
don't stay here!!
We made a reservation at this hotel because it was a good value and stated it was the official hotel of the red sox so how could it be that bad?? Boy, were we wrong!! The location is okay, if you like to walk things are pretty much within a few miles, but the hotel itself was really awful. When we checked in we were sent to a room with two twin beds, despite having reserved a kind. I went back to the front desk to tell the girl and she said "well we don't have any twin beds, they are at least double beds, so..." I corrected myself to say double beds and she took about ten minutes to find another room, grumbling to her co-worker the entire time. No apology but her co-worker did ask if she had to call housekeeping for the other room (which we were in for 2 seconds). When we got to our second room, there were dirty room service trays stacked right in front of our door. After stepping over them, we entered the room which was sub-par at best. The a/c unit was so loud we could barely hear each other. Rather than trying to contact the front desk again, I found a card asking to direct any issues to the manager who would gladly rectify the problem. He was not there when I called but I left a message asking for him to contact me. We stayed three nights. I never heard from him. In a nutshell, the rooms are grimy, the a/c was so loud we couldn't sleep and the service is HORRIBLE. Book somewhere else!! | 2 | null |
More Business than Personal
The hotel is surprisingly large very close to the San Jose airport. The rooms are quite large, but somewhat in need of updating. Overall, the whole hotel felt this way. There is a 10th floor club area for preferred guests but it is nothing like club levels you'd typically find at Marriotts, but they do offer free beverages and work space there. There is a nice steak house within the hotel and even a club, so there isn't a need to travel outside the hotel if you choose not to. I was worried about noise either from the airport or highway 101 which surround the hotel, but th is was not an issue. Good location only if you need to be near the airport, otherwise not much to see or do nearby. And definitely no views from the rooms unless you love looking at cars on a freeway. | 3 | null |
Very average and dated hotel
Stayed here in September 2012. Chose the hotel mainly for location, which is great. Shame that can't be said for the hotel. Despite getting upgraded to an enormous 2 room suite, the room was very average. The decor is dated, the room cold and noisy from other residents and for a floor space so huge they managed to make the bathroom tiny. Shower ran tepid in the morning and the blind in the bathroom wouldn't close properly.
Breakfast was good if you want a cooked meal, poor for someone who wanted cereals (there weren't any).
Staff were helpful but overall for this price range I'm sure DC has better to offer. | 3 | null |
OK but nothing fabulous
On the plus side, the staff was friendly and helpful, and it was relatively quiet for our stay. Also- being a dog owner, it was nice to have plenty of grass around.
On the minus side- this was the worst LaQuinta breakfast ever. Cold cereal, frozen waffles, a little anemic fruit and weak coffee. Also- it is in a very busy industrial part of town, so it is not very peaceful. In addition, the bathroom was really tiny and cramped.
We were supposed to stay for 3 nights, but only stayed for one. | 3 | null |
Nice hotel, even if a bit dark...
The hotel is easy to miss from the outside; no obvious signage. Escalator up to the second floor. Hip lobby and reception area. Very friendly check-in staff at the desk. Lobby area is rather dark, with accent lighting. Rooms were also a bit dark and small, even by New York standards. I found it difficult to sit comfortably on the toilet with my knees almost scraping the opposite wall. And when standing in front of the bathroom sink, my shoulder rubbed the side wall. Bathroom had nice bath amenties, lotions, etc., and was well lit. Bed was a platform bed and quite comfortable.
Room service is not available, but there is a restaurant and bar - open for breakfast and dinner only; lunch is not available. The restaurant is also rather dark and offers only cafeteria-style food, no table service or ordering off of the menu. Also plenty of nearby restaurants and cafes within walking distance.
Easy access to the subway lines and taxis available constantly in front of the hotel.
Nice meeting space, but chilly. Self-service business center, accessible with a credit card. | 4 | null |
Great hotel!
We stayed here recently for an anniversary get away and loved it. The lobby is attractive, the rooms are large and clean and the front desk staff very courteous and friendly. Also great location-convenient to the entertainment district and restaurants. | 5 | null |
Just OK
Front desk staff was friendly. I was told, after my late-night arrival, that the shuttle to the airport was reserved for military personnel from 6:00 to 7:00 A.M. and that I should arrive at 6:45 A.M. to get the 7:00 non-miltary personnel shuttle. Room was fine; typical mid-grade airport hotel. Air conditioning was slow to cool the room. So, I arrived in lobby after the free breakfast (OK, but sausage patties were cold). The shuttle was there, but I waited until seven to see if they would announce the departure. Eventually, I just asked and was told, "Whenever you want to go, sir, just let us know." I said, "now, please," and waited another ten minutes. The general El Paso "we'll get to it when we get to it" attitude wasn't helping me at this point. Got in the shuttle and arrived at the my flight just in time. So, I'd sum up my experience thus: "Just OK." | 3 | null |
Our favorite Affinia!
We have, over the course of the last ten years, stayed at the following Affinia brand hotels: Gardens, Benjamin, 50 and Shelburne. We visit NYC at least twice a year and love the convenience of large, spacious rooms, a full kitchen and the lovely service we are accustomed to from the Affinia staff. This was our first visit to the Dumont, as I was intrigued by the Skyline suites promising a view of the Chrysler building! It was a little extra for the suite, but it was awesome. We actually rented three suites; two of which were a little more money as they were skyline suites, but all three of the suites had amazing views. The staff was lovely. We took my son, his girlfriend and my daughter and her friend. The person I spoke with when I called was kind enough to ensure that our three rooms were right next to each other. I can't imagine there is a room in the building that doesnt have great views. My husband and I are architects so we are building freaks, we spent so much time just looking out the windows at the rooftops, balconies and gardens beyond. When we opened our window and looked out, you could look down 34th and see the east river one direction and the Hudson the other. Murray Hill is a wonderful, central neighborhood. Loved the hotel, loved the staff, not one complaint. The only way it could be better is if it were free! We will definitely return. | 5 | null |
Good Location, not worth the price
My husband and I decided to take a weekend trip in Memphis. We chose this hotel because of its location to Beale St and access to the Trolly. The rooms are nice and clean. However, for the price of the room, I expected better service. First, they do not prorate the parking. We arrived at 8pm and had to valet park because the self park was full. Despite arriving so late, we were still charged a full day for parking. The hotel does not offer a continental breakfast. Our first morning, we received good service and decent food. On the second morning, we ate the breakfast buffet. The server did not even visit our table. We each fixed our plate (separately) and then had to stop a server to ask for drinks. When he returned he only poured drinks for my husband. I had to ask him to return to pour my coffee. We then had to flag down another server to ask for our check when we were done. The food was luke warm and definitely not at a safe temperature. The scrambled eggs were very runny, like they weren't done. The hotel has an indoor pool, but it is not heated and was so cold we couldn't even swim in it. At the end of the trip, we decided that it would have been better to book a room at a mid-rate hotel and drive to all the attractions. The convenience of the location to downtown and the trolly was not worth the price of the hotel. | 2 | null |
understated luxury
A favorite of travel-savvy Europeans, Hotel Drisco is located in prime Pacific Heights neighborhood. Comfy, quiet rooms. A plush sitting room off the lobby with complimentary wine. Staff is attentive and makes local recommendations for eateries and attractions. On street parking can be somewhat challenging as the side street of the corner location is quite steep. But then that's one of the things that make San Francisco San Francisco, right? | 5 | null |
Austin's Old School Charm!
When I first mover to Austin I would frequent the lobby bar and restaurant garden because of its beauty and serenity being on the lake, so close to downtown and the new trendy warehouse district as well as the college town action on Congress Street and 6th street. You can't beat the location and the service.The hotel is elegant and traditional. Austin being the live music capital of the world often attracts celebrities and I was fortunate to be staying at the hotel with some major Super Stars several time! I highly recommend a stay! | 5 | null |
Fantastic value, friendly staff
what a great find i will come back here time and time again. Fantastic value,I had the family with me and you cant beat the location, very close to Times Square and the Theater district which was perfect for a short weekend trip to NYC. really liked the personal service. I loved the bar too. i will definitely be back, and would definitely reccomend. | 5 | null |
If you are reading this run away
This was an absolutly horrible experience. I had read some mixed reviews, before online booking this room a month in advance for a family vacation. The photo's on the web site must have been taken 10 years ago cause what we saw looked nothing like the photos. A wonderful trip to Sea World was ruined with this stay. If we were not so exhausted we would have left and said to hell with the 100 bucks. The whole place is a run down dump. The 2 bedroom suite was rediculous. The walk form the car to the room I would not let my 4 year old go bare foot cause it was filthy. The room wasnt much better. Door knobs didnt work properly, my little girl got locked in a closet and almost had to break door down while she paniked. Blankets had some one elses hair in them. Floors were not cleaned very well. The fridge had a funky smell. There was a fight in the commons area in the middle of the night. I wouldnt let the kids go to the pool after seeing some of the scary looking people that were down there. Just an absolutly horrible experience. There is a reason the their price is so low...CAUSE IT HAS TO BE SO PEOPLE WILL STAY. | 1 | null |
Promises Not Kept, Bait and Switch
My friend and I were just at this hotel/motel this past weekend. We booked on Expedia and pre-paid for a room with 2 queen beds. We arrived earlier than check-in, so the room was not ready. Jesse at front desk said that we would be taken cared of when we returned. We were out for the day and returned at 11:30 and the room we got was with 1 king. The hotel was sold out for the weekend and Jonathan said this was the best they could do. We pushed a little and they found us the 2-queen room to change to for the next night, on a different floor on the opposite side of the property. We met others on the shuttle bus that had also switched rooms due to other issues. If you are staying here, lower your expectations, and demand what you requested. | 1 | null |
LOVE IT!!
This hotel is beautiful! Great views from any side of the hotel. The hotel is in a great area DuPont Cirlcle. Great restaurants are just a quick walk outside the hotel. The hotel lobby is very inviting and easy for conversation. | 5 | null |
Just Don't Bother. Please Don't waste your money.
Let me start off by saying we went to San Diego for the past 7 years, each summer, stayed at $69 1.5 Star Hotels (Days Inn) to $299 4 Star Hotels (Marriot & Marina) in San Diego, we go where the deals take us, and how expensive hotels are for that season, and so far we liked all of them, we are not picky people at all, but this was terrible. Upon arrival the Hotel was old and outdated for the upscale price of $120/ Night I expected MUCH more. Rooms smelled of cigarettes, and we were moved twice because of this. Elevators never worked, and they worked for a few nights, but were so slow you can walk up and down the stairs 5 times. Pool was dirty & always full because it was very small, Gym was disgusting its not the Hotels gym, but I think they have some agreement worked out, however it smells horrible and in that neighbor hood was frighting to walk to at night.
The rooms carpet was deeply dirty feet black after a shower, the fan to circulate the air between the two rooms was very loud, and they did not fix it upon request. The AC Unit was dripping water and underneath it, not on the wall underneath the AC but on the underside of the actual unit (Check for yourself if your going) There was a layer of Mold growing. Toilets barely flush. The rooms locks are very dangerous, once, our room did not want to lock, we were moved to a different room, two days later that lock on our new room did not accept our key, but accepted our credit cards and gift cards we had, same thing happened in a third room where family that was traveling with us stayed. Front staff did not even ask about our stay. Our room has two beds & paid for 4 people, but they left coffee for two and shampoo for two, however we asked house keeper and she was very nice and took care of it, but they did not give us any creamer, ever, so we had to buy creamer at the local VONS Supermarket, that was the best part of the trip, the housekeeper. Parking is a nightmare, VERY crapped and small spaces and we couldn't get a out a few times and had to park on the other side of the hotel. Rooms have no safe's, Mattresses are old and are hollowed out from so much use. This Hotel is seriously overrated at three stars, and I can guarantee that their 2013 Inspection they will knock at least .5 Stars off. They could have at least served free breakfast, or at the very least free coffee in the lobby... | 1 | null |
Nites at the Opera
A excellent place to stay while in San Francisco. the staff are knowlegable , friendly, efficient, the location to public and ride on transportation is outstanding. the food in the restaurent was excellent ( try the short ribs). | 5 | null |
Decent stay @ great price
Decent stay, great price
I stayed here with my husband for a quick weekend house-hunting trip. I got an amazing deal on Priceline, so I guess I shouldn’t be TOO picky…
The hotel is VERY close to the airport which is very convenient, and luckily no airport noise that I noticed. The desk clerk when we checked in was very friendly and efficient. He upgraded us to a suite with a view, which put us in the Bay Towers, a separate building a little bit down the road. What he neglected to tell us was that we would be charged $22/day for parking – we found out when we checked out. He also didn’t tell us that Wifi is $11.95 per day…
We chose the Bay view over the marina view, and enjoyed the view from the balcony. The room was large, with a sitting area with a couch and chairs and a desk area. It was also very quiet, even though we were next to an elevator. I found the nautical theme everywhere a little tiring – a little cliché and doesn’t really convey “luxury” to me. The bed placed diagonally in the room also seemed odd. That said, the bed was very comfortable, and the pillows were great – I slept very well here.
The bathroom was abnormally small for the size of the room. I kept thinking if they had placed the bed horizontally instead of diagonally, they could have made the bathroom bigger. The towels were of decent quality, and the shower was ok, though not enough pressure for my taste.
Overall a decent stay, but would not stay here again if I didn’t get a similarly low price. | 3 | null |
Fall
Very quiet, Room smelled faintly of smoke, which we thought was funny since we had to sign a waiver., shower didn't work. Staff very nice. We learned that this hotel was in the airport circle so we had to pay the airport Tax. Breakfast was very nice. | 3 | null |
A 4 Star Hotel with 2 Star Service
The location of this Hilton was terrific, however the following occurred: I had two beds only on our last night, as Priceline could not guarantee bed arrangements ahead of time (the hotel did provide a roll-away that was too short for someone 6 feet tall); I was wrongly charged $25 for valet parking (fortunately refunded by the hotel); the oatmeal in the restaurant was likely made with water but still cost about $7; two hallways in the hotel were cold; refrigerators and microwaves were not standard in the rooms but had to be requested (hotel staff said the hotel only had 15 microwaves and couldn't understand why more weren't available); and a curtain in our first room was torn. | 2 | null |
Love All Serve All
The Hard Rock Cafe is known for their value of "Love All Serve All", and we totally got this treatment when we stayed there over SuperBowl Weekend for my husband's 30th birthday. To start off with a bang, a week before our arrival, the concierge reached out to see if he could do anything before we arrived, and he came up with the suggestion of chocolate cake and champagne awaiting us upon arrival. That was a big hit with my husband!
When we got there, I was a little worried because it was Friday night, and the bar was superloud, with lots of partiers (which me and my husband are not). At the front desk, I asked if we could have a quiet room, and our attendant said "I'll do better than that - I'll upgrade you to a suite!"
The room was beautiful, we were able to sleep just fine, and enjoy an awesome weekend in San Diego. Don't worry if you think the Hard Rock Hotel might be too loud for you - these guys take care of you, because they "love all, serve all"...definitely go have a birthday weekend there! | 5 | null |
Great location but ...
The location to Times Square was great. The room was small but clean. However the staff has some problems. I believe housekeeping went through our drawers although nothing appeared to be taken. I asked to see another room and was met with very stiff resistance to the point that I let it drop. The concierge (may have been a replacement from the full time one) was terrible and very unhelpful. All in all we would try elsewhere next time. | 2 | null |
Front desk staff not helpful.........
7/7/12 - We called to find a late night food delivery option. The front desk would not give us the phone number; they said we had to come to the lobby for a menu. (?) We asked if someone could bring us a menu as we already showered and changed into pajamas. No, we had to come get it. The hotel was clean but the windows were filthy. The outdoor staff was amazingly friendly and helpful. | 3 | null |
bed bugs
got and killed a bed bug, did get bit on my thigh , took pictures had to wake up my family at 4 am to check if they had any bites or bugs in the bed could not go back to sleep thinking my family or me will get bitten, the receptionist did not know what to say and she would tell her supervisor, but 2 days later and have not received a call or anything, will not stay again at that hotel | 3 | null |
So glad we found this hotel
Booked this hotel before we left the UK. Reviews were good with reports of a recent renovation so with luck everything would be as new. We arrived from New York by train at Back Bay station. The station was an easy walk to the hotel but with our luggage my wife started to struggle as we crossed the road to the hotel. The doorman had no idea we were stopping in his hotel but never the less he came straight across to help my wife with her case across the road.
As stated previously the hotel is having a make over and the front is covered with scaffolding however once into reception there is no signs of any work. The reception area is welcoming as were the reception staff.
Our room was very contemporary, comfortable and clean. Every night we were given a fresh bottle of water. Wi-Fi in the room was free which unbelievably some hotels still charge for or is only available in the foyer.
The hotel is in excellent location for the subway with two station only 2-3 minutes walk away. Newbury and Boylstone Streets, lots of expensive shopping and good restaurants are just at the rear of the hotel. The Prudential Mall is almost alongside the hotel with shopping and restaurants.
We did not eat in the hotel except for our last morning for breakfast which for us was not a very good experience. Maybe or UK tastes do not match the chefs. We mentioned this at checkout and they removed the breakfast charges.
We will have no hesitation in stopping here again | 5 | null |
Keep driving. Find a better location.
As with most motels, I was not expecting 5-star. The room itself was very basic and as clean as one can expect. The location was terrible and there was a lot of "seedy" activity outside the hotel all night. The hotel is located just off I-35 in North Austin, towards Round Rock. If you continue further away from the highway you continue into more "seedy" areas. That isthe nicest term I can come up with. No frills with this establishent, except for a pool. If you get a room on the highway side, it gets loud but seems the safest area to stay and leave your vehicle. I took all belongings out of my vehicle overnight. | 2 | null |
Second Time Around Just As Terrific!
Just spent another four nights here. Love the location - could not be better. Close to Union Square, Chinatown, BART, Cable Cars, you name it! Nice quiet rooms, excellent beds, bathroom layout is the best. Why can't other hotels have sliding barn doors so you are not constantly trying to maneuver around regular doors that are blocking half the bathroom? Nice friendly staff. Some of the soft seating in the lobby is looking like it might be time for an upgrade. But overall things are sharp, clean, and very comfy. I can't wait to go back for another visit. | 5 | null |
Second Visit
Just returned from my second stay at the Chelsea Star. I'm very surprised at the negative reviews by fellow travellers. I find the staff and location exceptional. The rooms are a good size for a NYC hotel. And for a budget hotel it was clean and in good repair. Dollar for dollar I am very satisfied and would highly recommend it for budget travellers. I would far prefer to spend my dollars on all that NYC has to offer and save a few bucks staying at the Chelsea Star. | 4 | null |
REVIEW
We booked at last minute and was very pleased with location. Good value for money and the staff were extremely helpful. Would stay there again. Thank you. | 3 | null |
Budget hotel in LA
Kawada is a good value for money in LA, rooms are good enough. Location is within the city area and have connectivity to all tour buses that was my main reason to stay there are every tour bus stops there. Apart from this all basic amenities were there, ppl were also good enough. | 3 | null |
Not.Worth.It!
I am a strong believer in 'You get what you pay for' but in saying that, no matter what price you pay a hotel has no excuse for unattended maintenance issues. The rooms here are clean, they are tired and very outdated but had no issues with the cleanliness.
The towels and bathroom linen is very inconsistent. I stayed overall for 5 nights, and each day had a different amount of towels each day. Sometimes I got three bath mats and no towels. Other days I had one towel, one bath mat and four hand towels. So just be aware of that. There are no in room safes, the beds are a bit firm, but the sheets are soft and clean. We had a lot of trouble with the wifi, so don't count on it. Sometimes it works, sometimes it doesn't. We had the air-conditioner running in the morning and in the evening as the rooms are very stuffy, and dont have very good ventilation. The windows dont open very well, but the air-conditioner was good while it worked. It would turn its self off every five minutes, and then start up on its own time. The bathrooms are very big, but very old and are constantly making odd noises which affected our sleep a lot.
For two young women, this area was not safe, nor would I ever bring a family here. The location is not worth the price you pay. Hollywood is not as glamorous at night as it is during the day. In fact on our first night, we were awoken at 3am to 4 very distinct gun shots fired a few blocks up, followed by several police cars and an ambulance. It was on the news the next morning also. I understand this is not the motels fault, but the location is not at all worth it. The breakfast? I'm not sure who is writing these reviews, Im assuming the hotel staff are making duplicate accounts and giving themselves good reviews, because the breakfast is simply two juice dispensers, a few packets of cereal and some milk. Not. Worth. IT! And a pool? There is no pool.. Well, not that I saw or was directed to. The vending machine doesn't work, and the elevator is creeky. This motel is very cheap, and good value but not for location. It is a run down basic motel, the front desk staff are very casual, which is good for when you need late check out, but not when you need anything else. At one point we asked for them to call a taxi, and they must have a special contract with a transfer company because when we got our taxi to the airport, a van pulled up with no metre inside, it took what usually is a 30-40minute ride to the airport turned into a 2 and a half hour journey through suburbia. Taxis have a flat rate of $40 this company cost $60 dollars, and he 'Didn't have change' so in the end cost $80. When we asked for a taxi to take us to the local shopping district, the front desk simply said 'Just walk, its only a few blocks' so we did, and it took us 40 minutes on foot.
Overall, the rooms are spacious, a bit run down but good for what you pay. I wouldn't stay here again, the price isn't worth it for the location. I would highly recommend finding somewhere else if you are travelling with a family. | 2 | null |
Everything was sold out
I stayed here while on business for 4 nights On the first night I went to use the toilet and there was still crap and toilet paper in it I called to complained all I got was a sorry and I'll tell the manager. He never apologize and no offer to move to another room. The next day the cleaning crew failed to dump the old coffee or fliter or dump the ice bucket. The same thing happened everyday except for my last night they didn't even leave coffee for the morning. They have rooms in the basement and the only view you get are front bumpers or people's feet. The breakfast sucked. The first morning it looked like somebody went thought and took all the bread for toast, fruit and left a couple of hard boiled eggs, and a couple of mini hmuffins. All I wanted was a banana. The gym sucked. The best thing was the TV and the bed was alright | 2 | null |
It is what it is
For the price you pay in NYC this was a decent place to stay and I would stay there again. The location was good -- walking distance to Penn Station and a reasonably short taxi ride to many other attractions. The room was clean, nothing to complain about there at all. Upon getting off the elevator I was dismayed to see our room was right across the hall. I figured we would hear the elevator all night, but I never heard a thing from it.
The buffet breakfast was adequate. No gourmet food but more than just carb-heavy sweet rolls and bagels. The bedroom was simple - the bed, a desk area, and a chest with the TV on top. The toiletries were OK if you hadn't brought your own. They were not a luxury brand but they would suffice. About the only disappointment was that there was no little safe in the room. I find that to be a nice peace of mind amenity when staying in the city, not that anything happened to our possessions.
Everyone who worked there was very pleasant and helpful, right down to the housekeeping staff. | 4 | null |
Awful Experience - Poor Customer Service
What a terrible experience! I was in Boston for a conference and the room was booked through the conference hotel organizers. I was there for 4 nights. The hotel is in a good location and it presents well. However, from the time I checked in, until the time I left, my experience was not a good one. It started off with a series of smaller issues that added up to major annoyances, then my checking out experience topped it off.
First, one of the phones in the room did not work - it was the desk phone and as I was there for work, using the phone at the desk was going to be important. I called three days in a row to get it fixed, but it was never was. I was told each time that it would be taken care of next day. Second, there was a significant blood stain on the shower curtain from the guest before me. It was very easy to see for anyone cleaning the room. Again, not fixed. Third, the shower didn't drain and I had to take a shower in ankle deep water, which took about another 20 minutes post-shower to drain. Fourth, restaurant breakfast service was not open when I had to leave the hotel, so I used room service. I was never provided a room service menu/order form and was forced to call down each night (when I was making my nightly request to have the phone fixed) to have an order form sent. Again, all these minor things made for a frustrating experience.
The real highlight of the trip was my check out experience. When booking with the conference organizers, a price was confirmed. On checkout morning, the bill we were provided charged a higher price for the room. When I asked the front desk about it, the manager on duty, told me "it's not my problem" because on the day we checked in, they ran out of rooms at the lower rate, so they put me in a larger room, hence the higher rate. I have stayed in many hotels where this type of thing happens and never have I been charged more. We were not told of this when checking in. (Since the time of my stay, I have contacted the conference hotel service who told me that the hotel was in the wrong and I should have been charged the lesser, confirmed price) The worst part of the situation was the attitude given to me and my colleague by the front desk manger - who was clearly showing off, trying to look cool in front of the girls working at the desk with him. I asked him for his name so that I could follow up with the hotel management afterwards and was told "you can call me here any time - I'm here 24 hours a day if you are looking for me." I have never been treated with such disrespect in a hotel anywhere! This was the single worst experience I have ever had at a hotel.
To top it off, I have followed up with the hotel since returning and, surprise surprise, they have not called me back! | 1 | null |
Unsatisfactory
I was very disappointed. Hair in shower, dirty. No tissue in dispenser. No cups by coffee maker. No air conditioning- "cool air" setting was blowing HOT air. Had to open window at 2 in the morning with no screen in window. Housekeeping knocked on our door at 9am to ask us when we were leaving. Floors were not clean to satisfaction. Breakfast was horrible. Only offered cereal and packaged oatmeal. Nice attendant keeping breakfast area up, though. . | 1 | null |
Good stay
Location : Easy location to get to. Like everywhere in Austin it seems to be off a one way next to the highway but the u-turn is convenient if approaching from the opposite direction. It's a bit further out from the corporate parks in the NW side of the city but only be a few miles. Nothing really within walking distance. Plenty of parking.
Rooms: Rooms are a true suite. The kitchen is fully stocked as is expected in this type of hotel. The lobby is more upscale than what you'll find at an Extended Stay or Candlewood. The tv was lcd, bed very comfortable with different kinds of pillows. No power sockets at the nightstands though which is a disappointment. Couch is comfortable although someone would have a hard time sleeping on it. The bathroom is adequate. Furnishing are slightly more upscale than most extended stay hotels. Room was quite.
Property: Standard fare just slightly more upscale. Breakfast was excellent. They host a number of activities (receptions) for their extended guests. No maid service on the weekends for short timers which isn't a big deal. Outside pool which I didn't use. I believe they have laundry for guests to use on site as well.
I would stay here again. | 4 | null |
Great Hotel for family and when you do not want to stay aroung the GlassLamp
The hOTEL IS LOCATED IN A VERY NICE AREA AND ABOUT 20/30 MINUTES FROM EVERYYTHING YOU WILL NEED TO SEE IN sAN dIEGO. We do suggest Highly this Hotel. Very close by there is the Beach area Camino Real that reallty worth a visit and they have plent of good restaurants there not even mention that it is only 15 minutes from La Jolla | 5 | null |
Good location
Business trip to NYC. Hotel was very nice and in a great location. I would recommend this hotel to anyone. | 4 | null |
Awesome!
I was disappointed (just pouting, really) that they didn't have a river view suite available for me, but I really didn't matter. This place is impeccably clean, nicely furnished and full of helpful staff ready to offer assistance. It's right on the riverwalk but nicely removed from the chaotic crowds in other areas. I'll be going back to this place! | 5 | null |
location and parking
I stayed for one night in Chicago during a busy weekend Oct. 27 (meaning, hotel prices were worse than usual)--this hotel must've had a cancellation because I got in within a week's notice for $209 plus tax. Getting there was easy. The location was good--I was there to see a play and I could walk to the theater (Goodman on Dearborn) as well as to Navy Pier and Michigan Avenue, which I liked--I hate cabs! I felt safe walking around (single woman). The room was okay--seemed clean--I liked the vanity area and the TV. Water pressure of shower was pretty weak. Gross view of a building but that's not a big deal. My room was within arms reach of the ice machine/vending machines--but I had brought ear plugs. Normally I would've asked for a room change, but I knew they were booked and I knew I could deal with it. . Staff was nice--gave me good directions. The cleaning staff was very nice (tip them, people). The pool was too cold for me to use. This is a no nonsense place that can tout a good location and free parking, which was cool (but I think next time I will just take the train because I really used a lot of gas from Michigan). I liked the coffee maker--no free breakfast, which I'm kind of used to from hotels like this. If you can get it for under $200, it's fine--no frills. But don't pay more than that. | 3 | null |
Excellent Stay
i always have an amazing experience at this hotel.
it is my destination place when i travel to charlotte.
Great environment, friendly staff, awesome breakfast and the cleanest hotel that i have ever stayed. | 5 | null |
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