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Women are safe after musical
The hotel is in Broadway area and the it is near theaters. It was very easy and safe to come back after musical.
We stayed as a group of 3 women. Our tastes were so deferent. Every night, each of us went to see deferent musicals.
Though the facility is old, I would like to recommend this hotel for women who want to enjoy at night.
Just be careful for toilet. Usually you should push down a lever of a toilet to flush, but I had to "pull up" the lever to flush in my room. | 4 | null |
Great midtown location
If you want a clean comfortable friendly no frills and good value hotel in a great location to enjoy Manhattan this is it. My 16 year old daughter and I had 2 rooms for 4 nights just before the storm and had a fantastic time in NY. The location was perfect for UN, Empire State, Broadway, MOMA, C.Park, Village, Rockefeller, St Patrick's, 5th Ave shopping, Bloomingdales, subway to S.Ferry, Frick, Times Square. Good delis for breakfast near by and Bill's is a really good burger bar just across the road. The reception staff were very friendly and helpful. Will definitely use it again. | 4 | null |
Wonderful spot
My wife and I recently stayed at the Chancellor and had a wonderful time. The staff were freindly and helpful especially Olga and Faizan. The hotel rooms are small but very charmy, with complementary water, coffee and cookies in the lobby, we would certinaly return.
Ask about the free gift when you book (cable car tickets, free drink, etc..) | 4 | null |
The perfect Denver property with an amazing staff that actually likes animals.
This is one of my favorite hotels in Denver. I have stayed here a few times and each time I leave I always wonder why I would even think about staying any other place when I'm in Denver.
The staff is amazing, the pet policy encourages a fun atmosphere. I don't always bring my pet, but I still enjoy the Monaco. When I bring my dog it's even more fun. They have a welcoming policy for pets, which removes the stigma I sometimes feel when traveling with our Yorkiepoo.
If you haven't stayed here you should. If you like animals and a friendly place with outstanding service, this is the place to stay in Denver. It's downtown, within walking distance to restaurants, shopping and lots of fun things to do.
On one visit I had a business meeting and the Monaco staff found us a great dogsitter who came to the hotel. My meeting went late and the sitter had to leave, when we returned my dog was at the front desk having a great time waiting for our return.
The rooms are beautiful and comfortable with amazing beds and linens. I can't say enough good things about this hotel. The workout facility is great and open at all hours and has great equipment. I worked out late and there was plenty of cold bottled water, towels, earphones, apples and of course it was very clean as this whole property always is.
This last stay I asked about an upgrade when we checked in and was upgraded to a very comfortable suite. It was the last day of a two week driving vacation and we were beat. The staff seems to always pick up on the mood of the guests. We went to our room and very shortly a bottle of wine was delivered to our room compliments of our bellman.
After having a few nights of mediocre hotels, this was the perfect place for the last night of our vacation. Our dog loves the Monaco as much as we do! | 5 | null |
NOT the Four Seasons !
I didn't feel like I was staying at the four seasons, It was very avarage and there is nothing special about it. The room and the furniture needs a lot of improvment, and the the cleanliness was terrible, I think they only make the bed without cleaning the bathroom. However, The service is good and they were very helpful. | 3 | null |
Bed Bugs!!
I stayed two nights in the hotel. Overall the hallways are extremely warm and bothersome. But the worst part of my stay were the bed bugs in my room. Woke up about 4 am and called the front desk as my legs had multitude of mite like bites on one leg, When the front desk answered, she was upset that she could not hear me, guess why, the phone was broke as well. I was in a double bed and fell asleep on top of the covers of the other bed. Woke up at 6 with the itches. It was horrible and still itching today. The manager put me in the executive rooms....only difference is the offering of the bathrobe....while the executive room didn't serve breakfast like they do in Little Rock. The hallways over there were just as hot as the other side of the hotel. The manager gave me the upgrade and a free meal at the local restraunt, which was closed when I came back from my meetings.
No way Jose. Never again at that crown; because it isn't a crown at all!! | 1 | null |
you get what you pay!!
Basic Motel, very close to the airport. Room are clean and big, the building is pretty simple and look little old.
Being a Motel they should have free breakfast, and not only coffee.
The free shuttle is a plus, the pay parking a minus! | 2 | null |
Good Location
A tired and quite rundown facility, pot holes in the car park for which there was a charge, rooms were OK, but the rest second rate. Good location. | 2 | null |
Pleasantly Surprised
First time I stayed here it was around average. Stay just last week and the room I had was totally remodeled. New bed. Flat screen TV. New desk, fridge. Loved it!! Breakfast was good and there was a lot of room. I didn't use the pool so I don't know about that. Good location as it's close to downtown. It is right off the interstate so the traffic noise is a bit loud at times. | 4 | null |
Just Fine, Eventually
My wife and I decided to stay-cation and took the train into the city for a night away from our infant. We arrived early (at 1pm) knowing the room would likely not be ready, but we figured we'd check our bag and come back later. They were fine with this and accomodating, and to their credit the line moved nicely at check-in because most of the counters had staff. I was told I'd receive a text when the room was ready but when no text arrived at 4pm, I called myself and was told everything was in order. Our request was for a room on a higher floor, away from the elevators.
Upon reaching our room, it was on a higher floor (13) but the closest to the elevator possible - not so good for a light sleeper. I phoned guest services and requested another room, and our request was granted. We were indeed still on a high floor (11) and now farther from the elevator (great) but the room had obviously been freshly painted and we could not take the fumes. I called guest services again and was told they would come with air fresheners while we were at dinner. Two complimentary drink tickets were a nice touch from management for the rough start.
Back from dinner, still a noxious odor of paint. I decided I need to personally speak to management and went downstairs. I relayed all which had happened to the sympathetic front desk staff member, and he spoke to a manager and, though I knew the hotel was relatively full, we were redirected to a junior suite which met all of our original criteria (high, quiet). This really salvaged the night's stay and renewed my faith in the hotel after the initial debacle.
The room was quite clean, spacious, the bed was comfortable and the big-screen TV was nice. The bathroom could have used a spruce-up but was big and clean. We found all of the staff we encountered to be friendly and helpful. | 4 | null |
good bargain
To our happy surprise this hotel is a real bargain. Our room was very clean and comfortable. surprisingly quiet for being totally full at the time we visited. Easy access from the freeway.
The best part was the resturaunt. They have a little '60s type breakfast place that has the best service ever. The food is excellent and the prices are very fair. The waitress there is totally in love with her job and it shows. What a treat. | 4 | null |
In downtown, Close to Light Rail and Chase Field
Upon entering the hotel lobby, the delicious smell of Indian food delivers a delicious scent to the olfactory nerves in your nose. When you enter the room you're quick to turn on the A/C unit and test out the bed. You notice the fridge has been turned to its lowest setting to conserve energy and make the appropriate adjustments to keep your beer chilled. When sleeping you notice the bed is comfortable and the blankets soft and warm. The two hour breakfast entailing store bought muffins still in plastic packaging felt contrived, but the coffee was warm and delicious. They were lenient on the check-out time, and let us leave a half-hour late. This is not the place to go to impress a significant other, but if you're looking for a place to sleep while enjoying the city, it will get the job done. | 3 | null |
Top Floor Room Facing West, South, and East - A Wonderful Perch
A last minute decision to attend an event at the convention centre had me scrambling for a room. All the obvious hotels were booked, but the Roosevelt seemed close enough and there were no direr reviews on Trip Advisor so I booked a basic room for one night.
When I checked into the Roosevelt, I found myself in the most charming little room on the very top floor of the hotel. Due to the footprint of the top floor, my standard room was broken up into a separate sleeping and living areas with large TVs in each section. The room also had 4 windows facing West, South, and East. The one downside to the room was the teeny-tiny bathroom.
The Roosevelt is part of the Coast Hotel chain which is usually bland but practical. Yet the Roosevelt managed to retain its own unique personality while having the practical elements I’ve experienced in other Coast Hotels like a desk with easy to access power outlets and free WiFi.
One thing other reviewers did warn about was the steep price of valet parking. So I attempted to find a cheaper alternative before I arrived – without luck. But the valet parking turned out to have some added benefits: the parking was overnight (not 24 hours) and there were no limits placed on in-out service. | 5 | null |
An older property that needs some work
This hotel is in a desirable location with easy access to US 70. They are making an attempt to update this very large hotel. The breakfast was limted and they do not have enought space for when the hotel is at full occupancy. GREAT POOL (BIG) to bad there is no effort being made to have the pool area maintained. Planters with no plants!!! | 3 | null |
Perfect location!!
My husband, daughter and I stayed at the Colonnade Hotel for 4 nights. The doormen were so welcoming and friendly, (especially Ben). His quick wit and helpfulness made us feel so at home. We were just steps from the Pru Center, where there are shops, restaurants, (dunkin donuts) and an array of things to do and see. We went to Salem by train, and the train was right in front of the hotel. The trolley for historic Boston stops right in front too! Thanks to Jerry Good, our concierge, who was so helping at giving us tips for touring around, we really appreciated it!! Thanks, Jerry!!. This is the place to stay when seeing one of the best cities around. | 5 | null |
A Thin Veneer of Luxury
I selected this off-airport hotel due to a planned late arrival and a recent favorable review. I wasn't impressed. For those who want to look hip it will satisfy but it doesn't take too much to see through the bling to mediocrity beneath. There were some extra services like the restaurant that deserve a higher rating but I was simply looking for a well maintained and comfortable stay. The bed was not made up crisp, so I completed the housekeeping after checking the matress for bed bugs (there were none). The fitted sheet did not fit well and the ruffle had a stain, but the bed was comfortable. HVAC was good. There was mold/mildew in the shower corner that no one had bothered to clean up. There was a floor tile missing where moulding is normally used and the cheap desk moulding was coming apart. The chic decor was impractical, with open bins placed in combination desk/dresser open compartments and no nightstand drawers. There was a fake drawer to the left of the desk chair for appearance only. There was no bath tub, only a shower with a substantial gap in the swinging door to soak your bath mat. It is always irritating to get charged for toll-free and credit card calls, especially when paying a premium price such as this hotel. You can definitely find better value and there are plenty of other hotels off Cassidy Street. This one is not worth the price. | 3 | null |
don't waste your time or money
being an elite platinum for life i tend to search out Marriott properties & prefer full service marriotts to lesser service properties. in this case i would have been better off staying at a flea bag near here. the hotel is built like the old Holidomes in the 70's in the midwest...with an enclosed pool/courtyard where my "special" room was facing...and the smell of chlorine was in the air for two days. I also found the concierge lounge to be one of the worst ever...no food half way thru the appetizer time frame...and too crowded and large tables with only one person per table vs having a lot of smaller tables where more people can sit without having to hang out with strangers trying to make small talk. Bar was the worse....the smell of the dishwasher disinfectant was so strong i couldn't sit more than one quick drink..and the bartender thought he was the show.....constantly telling all who would listen how great he was and how much money was important to him.. then when i found no decent restaurants to deliver...i didn't want to chance the food...gave them one more chance and was going to order room service...but voila....no menu...i have had it...never again.... | 1 | null |
Great Location
Great Location for a hotel. Park and bike rentals just a block away. The hotel is older and my room was small, especially the bathroom. I stayed in a Plaza Petite room with Double Bed. over all it was a good hotel, the staff was nice. It was one of the cheaper options when i was booking. I went with my boyfriend and it was fine for the two of us. | 3 | null |
Poor excuse for a full service hotel
This is a pretty property--a typically unimaginative Marriott built around historic buildings and a garden--but try as they might, they can't get anything right when it comes to service. No coffee with my coffee maker. I called and asked that some be left outside my door while I showered. I got loud banging on the door by the security and decaf. The restaurant service is the slowest going. No one knows where groups are meeting amid the confusing warren of meeting rooms. Everyone was nice enough this time (see my previous reviews--that hasn't always been the case), but a lot of training is needed of the whole staff. As I've written on other stays here, if you are choosing your own hotel, rather than being placed here by your business as I am, there are better choices in the area. | 2 | null |
After Awards Banquet.
Good nights sleep. Great service.I rented the ballroom for a award banquet with 100 people attending. The food (full dinner buffett) and bar service was fantastic. Great selection of food. | 4 | null |
great place to stay
very nice place to stay the room was great and the staff was also great I will stay here again when I'm in the area | 4 | null |
A great, simple and comfortable hotel with many perks
I loved this hotel. I was here for a week (on apartment hunting mission). I requested a river view and a fridge and microwave. On the phone they said they could not guarantee it but when I checked in everything was granted. The staff was very friendly and helpful. There is free internet, laundry, vending machines, and the hotel restaurant is great. It does feel like a different hotel, understated. Guests in general were kind. The elevators worked and I had no problem with my room key as others say they had. I am not associated in any way with this hotel, but my stay was so pleasant here that I wanted to share my experience. The rate was super competitive and made my long stay possible. Not a five star, modern hotel, but a simple, functional, comfortable hotel to come back to. | 5 | null |
Delighted with this hotel.
We had a lovely stay at this hotel. It is perfectly located close to the Convention Centre, and not far at all from the harbour. The rooms were of a lovely size and the concierge lounge was beautifully run for breakfast and evening snacks. Staff were at all times very helpful.
I would have liked to have seen a more expanded room service menu as I didn't find a great deal of choice for families. The convenience shop/gift shop is the foyer was appreciated.
Unfortunately we had to call maintenance twice during our visit - the safe in our room would not work due to flat batteries, and the shower was blocked and was flooding the bathroom. The hotel very kindly gave us a voucher for breakfast in the restaurant to apologise for the inconvenience.
I really enjoyed staying at this hotel and would certainly return again on our next visit to San Diego. Sometimes it is just bad luck having maintenance problems in a hotel, the measure of service is how quickly it is dealt with. This hotel were extremely efficient how they handled it. | 5 | null |
Great Location
Great location for walking to the sites as well as the stores. If you are looking for a modern up to date hotel this is not for you. If you want to walk to Water Tower the beach and Hancock Tower then this is for you. Tour the Aquarium,Museums and take a water taxi to Navy Pier. Visit the American Girl Store, eat at the Cheescake Factory, and take the trolley to complete the tour of Chicago.
The help was pleasant and the room clean. Ditke's Steak House was highly recommended for lunch because the price are more reasonable. The food was fantastic and had large portions.
We asked for a corner room and received a lovely but aged room on the 11th floor. | 3 | null |
Hakuna Matata!
Great hotel if you are seeing a show. It's an easy 5 minute taxi ride or 15 minute walk to the theatre district. I stayed overnight with my girlfriend on a June Saturday night to see the Lion King. We had a great time.
The value was excellent. Paid $180 on a Priceline bid ($140 bid + $40 fees). The room was small, but it's NYC.... The room had a comfortable bed, nice bathroom, was quiet, free of pests, and clean, except the windows which were very dirty. We stayed on the 2nd floor which was great, b/c we didn't have to wait for the elevator as they are very slow. We just took the stairs.
Service at the hotel was great. They were well staffed so you didn't have to wait at check in. I called the desk to request some extra bath supplies be brought to the room, and they were delivered quickly. | 4 | null |
Very overpriced, poor service, spartan rooms
I booked this hotel for a business trip as it advertises itself as a clean, budget and business-traveller friendly hotel. it was anything but. I was checked-in by some incompetent member of staff who did not even greet me on arrival. He then spent 20 minutes trying to work the computer system just ignoring me until i told him i needed to go to my room now and he could sort it out while i was there. He didnt even bother apologising.
The room was very spartan , old furniture very drab, it felt like a hotel in the Soviet Union. The service from staff was risible. I requested for toothpaste and was basically patronized for it. Not only did they never give it to me, they were also so rude about it. Every call to reception was met by rudeness. Also air conditioning is centrally controlled which means that your room is either freezing or steaming.
the only reason i didnt give this place a 1 star was one of the managers was somewhat apologetic and a little more pleasant. still never coming back to this place again. I am really surprised by all the reviews below and strongly warn others against staying at this hotel. unless I had a particularly bad experience | 2 | null |
Will never stay here again!
First impressions were great - it looked very nice and we were excited about the hotel when we pulled up. Let me summarize why it went downhill from there:
1 - it smelled of sewage inside the front door, throughout the lobby and check-in area and down the hotel halls since it's an open atrium floor plan.
2 - our room had wet carpet by the A/C, as a cup that had been placed under it was full and overflowing. (Room 230, in case you're reading this La Quinta)
3 - When we went downstairs at 6:27am for our 6:30 shuttle to the airport, the shuttle had just left. So, one of the main reasons I booked a hotel by the airport was for nothing. We ended up paying $25 for a cab to take us so we wouldn't miss our flight. I'm wondering why the front desk wrote down that our 4 people needed the 6:30 shuttle when they shuttle left early without those 4 people. MADDENING!!!
4 - We didn't even think about trying to eat the free breakfast because the sewage smell still permeated the lobby and who wants to eat when that stench is in the air? BTW, there was absolutely no sewage smell outside in the morning either when we gladly left the property.
We will probably never stay at a La Quinta again. Anywhere. Sorry. | 1 | null |
Pseudo-hip, but great location
If your business or pleasure will be centered around Times Square, and you prefer a smaller, more boutique sort of place, this is the best around the area. You're half a block from the theaters, tourist traps, overpriced restaurants-----but it's fun to walk to a show! Don't think for a moment that dining around there is going to be special! For that, get downtown! But for a reasonable tarrif, clean modern rooms (albeit almost no closets), I recommend it.
I'd give it 3 1/2 stars actually. | 3 | null |
You do not want your kids here.
Look. If you just need a quick place to spend the night after Sea World, this will be fine. But Beware! This property is next to major Adult Dancing clubs, if you know what i mean. There is also a high transient count in the area. There are homeless everywhere. but if you just need some quick winks over the night. I think you will be ok. | 2 | null |
Great Airport Stay
Great Airport Layover airport for in transit. Friendly staff and quick shuttle to and from Airport. Clean rooms and good sleep co0nsidering proximity of airport. The fact that late arrivals are not an issue made the stay even more easy.. I would recommend this hotel for transit or even visiting Houston to anyone. | 5 | null |
What pillow top mattress???
A day trip to Houston turned into a sleepless overnight trip. After a long day of visiting with family we decided it was to late to drive home to San Antonio , so we booked a room through Expedia. When we check in we were not greeted or welcomed. It seemed like a chore to the lady at the front desk to fake a smile. Was not impressed. At check out we received the same kind of hurry up and get out of my face attitude. The room was nice but small. There was paint over spray on the desk, the shower head was a yellowish color and the cover was not secure to the tile. The bed and bedding were horrible. If the bed was a pillow top I could not tell. The bed and pillows were hard and lumpy and seemed to be very old. The down duvet was worn and was more like a sheet. So falling a sleep was not a easy task. Needless to say I was very disappointed. On the bright side, yes there was one, our dinner from room service was very good and the breakfast buffet was just as good. I will not stay here again but next time we're in town I might stop in for lunch. | 2 | null |
Noisy, Unclean, oh, and Disturbing
Freakishly haunted hotel. I'm sorry, it's not the service that is bad here. I think the hotel does a fine job of running the place...HOWEVER. This hotel is DEFINITELY haunted. I should preface by saying that I had never before thought spirits or ghosts were part of this world. I now have an entirely different perspective after staying 7 nights at this hotel.
The first 3 nights I stayed, I literally could NOT fall asleep. Not exactly sure why, lots of odd noises, creaking hallways, things dropping next door etc.. No big deal, but I switched rooms all three nights and never slept soundly.
I came back 2 months later for a 4 night stay, requesting the quietest room possible. They checked me into room 602, the very end of the hallway next to the freight elevator on the top floor.
Again, I had trouble falling asleep at night, and was often awaken during the night by strange disturbances...the TV chiming on and off, the bathroom light flickering on and off (motion sensored), and even one of my toiletries falling from the shelf in the middle of the night. Sure these were annoying, but I never attributed any of it to paranormal activity...until my last night.
At around 4:30a, I woke up to use the bathroom. As I came back into bed and started to drift back to sleep, I was suddenly full awakened by a fierce chill in the air, and every hair on my body standing straight up, goosebumps, chills, heart-racing. My arms sunk into the bed as if someone had slid their way on top of me, pushing against my torso into the bed. Something was pressing against my body on top of me. I didn't dare open my eyes, but could see the figure of a ghost illuminated in front of my face through my eyelids (if that makes sense). It gripped me tightly and wanted me to open my eyes and recognize her existence. When I finally broke free, she had left. Completely rattled, I figured this must have been a nightmare. I sat in bed for about 45 minutes and finally picked up my phone to get my mind off the experience and read email. What I found instead was 3 text messages from my coworker who had experienced the SAME visitor in his room within 30 minutes of my encounter.
Needless to say, I won't be back by choice to this hotel. I hope that others can stay and have an amazing experience, but for me, the ghosts, noisy rooms, uncomfortable beds, and overall lack of cleanliness will prevent me from coming back. | 1 | null |
Loved it, loved it!!!!!!
You never know when u book a hotel quite what to expect, well the Palomar didnt dissapoint one
bit.Lovely large room plenty of walk around space, all the mod cons you would expect.Very friendly helpful staff could answer all my questions, free wine, soft drinks and knibbles between 5.00pm amd 6.00pm for guests nice touch.Food seemed quite fussy and expensive on the evening menu so we ate elseware, but continental breakfast was fine. Hotel 5 min from Dupont circle metro so easy to reach other area, word of advise keep to tourist area easy to get lost!!! | 4 | null |
Fabulous hotel in a beautiful city
Washington DC is a wonderful city. The Palomar Hotel is a pleasure place to stay to visit it. We stay for 3 nights and we enjoyed so much .Beautiful boutique hotel, well decorated, good staff, well located and very near Dupont Circle subway Station. I thought the subway expensive. At off peak you pay 1,70 plus 1,00 dolar for the paper. It's the minimum that you have to pay.If you can go walking to White House, the mall, etc.
We stayed in a Executive Double Room and it's big, well decorated, modern. Very well equipped. The bed is so confortable. We slept very well too.
There's free Wifi in all hotel. There's free cofee and tea in the lobby all mornings.
The only thing I didn't like so much was the breakfast that it was included in our reservation. It's soo poor and nothing was confortable.There was cofee,tea,orange juice, bread, muffins, butter, jelly and fruits. I know that looks like good but it's stranger.Maybe because I was waiting a breakfast as good as the Palomar is. But the hotel fully recommendable. | 5 | null |
Good for fitness buffs
Most of the place and amenities were average, but the big plus for us was the use of the fitness center right next to the hotel. It was not crowded and the staff and people there were very friendly. The place is not as popular as it used to be, but that made it easy for us to do what we wanted. They have indoor and outdoor pools, treadmills and elliticals, many, many weight machines and free weights. Not enough time to spend there.
The motel is set up as a convention center so the corridors were long and a bit confusing at first.
We got a good deal online, so we were happy with the whole thing. | 3 | null |
DRAB AND A BIT TIRED
We ended our California trip with a 4 day stay at this resort, on arrival we were not impressed
with the drabness of the place and the dirty paths and hallways leading to our room, particularly unpleasant is the birds mess everywhere, advise a lot of jet cleaning needed.
Our upgraded room was average and our bay view was obliterated by a large palm tree, we were tired after a long drive so accepted the room. Breakfast was 20 dollars a person and there was complimentary Wi-Fi in the Lobby and Pool area. Pool, Bar and Restaraunt staff were very pleasant, not so good on Reception, although they did let us stay in our room on departure day until 4pm, the BA flight is only once a day at 8pm. Shuttle to Airport 20 dollars and taxi
into San Diego town will cost you 60 dollars return. | 3 | null |
Yikes! Read more reviews first!
As this was our first visit to Columbus, I didn't know where to stay as we were going to be visiting downtown and far north. We picked somewhere in the middle of both. We were very disappointed. I didn't really feel very safe in the area we stayed at all. The front staff was very friendly, which was a plus. The hotel is old and worn out. The best part was the pool and hot tub. My daughter loved it, thank goodness. The beds were very hard and our tv was fuzzy! The breakfast, if you want to call it that, was not worth the trip down the long, winding hallway. Overall, very disappointed but that's what you get for the price. Will not stay again. | 2 | null |
Gross
I have about 15 photos of how gross the room I stayed in really is. I don't know how the Hyatt name is associated with this place. The only reason I am staying here is for proximity to McCormick place. Never would I choose this place on my own dime. | 2 | null |
Great hotel, we all liked it.
Wonderful hotel, very close to the airport. We took the LINK light rail ($2.75) from downtown to SEATAC airport and arranged to be picked up by shuttle. The driver was very pleasant and very friendly, made small talk and very polite. Quite a different experience from what I normally get from shuttle drivers. What a nice touch. Even when we left at 6:30AM, the driver was also super friendly and courteous!
At check-in, the staff were nice and courteous. She explained the hotel amenities in detail and made us all felt comfortable and not rush.
Our room is nice but it did not have a view (we overlooked another building's roof and a bit of the airport). However, everything in the room is great, we ordered pillow from the "pillow menu" and they were all there. The room is clean, spacious and lovely, the bathroom is spacious and the tub is very large.
The common area has malt balls, chocolate covered raisins, cheese sticks, yogurt and bottled water. Nice touch.
We also dined at the restaurant - Copperleaf. Originally we wanted to take advantage of the happy hour menu and drinks, unfortunately our children are now allowed at the bar area so we sat outside the bar and was unable to take advantage of that happy hour perk. However, we ordered from the Copperleaf Menu and the food was very excellent. The wait staff was friendly and knowledgeable and the food was delicious.
We were impressed by the kids menu, the choices were great! The highlight was the fruit plate, both kids said "oh my, you should taste what I have just tasted!"
Our main dishes arrived very late which was the low point of the meal, but they apologized many times and comped us for some items that we ordered.
All in all, a fab hotel and restaurant and we will go back.
If management is reading this, here are my suggestions (they are minor):
1. The desk chairs in the hotel room cannot be pushed all the way under the desk because of the high armrest, hence taking up space in the room.
2. Water pressure on the shower head is low, I would love a bit more.
3. I like the free bottled water in the common area, but I feel that it is not earth friendly.
4. This happens to most hotel -- the coffee pot is the only way to get hot water for my tea, but that made my tea taste like coffee...
Again, this is a very nice place, I really like it. | 5 | null |
Dated but good location
There were so many bad reviews on this hotel that I was reluctant to book it. But knowing that we would spend more time outside than in the hotel and having two teenage boys we needed to keep our expenses down. The hotel is in an excellent location. You step out of the hotel and to your right a 5 min walk is central park and to the left another 5 min walk and you are in time square. My boys were comfortable walking around on their own 15 and 16 years old. There are lots of places to eat on the street including lots of food street carts. The subway station is right beside the hotel. The hotel itself is clean. We had a one bedroom suite. It was surprisingly very big. It had a kitchen with a bar fridge, microwave and fridge. No plates, dishes, cutlery, kettle or coffee maker - although there are so many places to eat in - eating was expensive and it would have been nice to at least have a cup of coffee in the morning in the hotel room. We had clean towels everyday. The queen size bed was comfortable. There was a pull out queen size bed also that was very old and uncomfortable - we also requested a roll away bed that was okay. The bedding in the rooms are your typical motel style. With a blanket and a bedspread which I don't know how often get washed. The staff were very helpful and no problems at all there - when requested an additional blanket it was up in my room within 10 minutes. We were on the 6th floor so there was no view which didn't really matter to us cos we were out the minute we woke up and got back very late each night. It was also quiet no noise at all. The bathroom was small and the water in the shower was a little annoying - very cold water would come out in spurts while the hot water was on. This would be a great hotel for families with teenagers and kids but then again I don't know why anyone would take little kids to NYC its just way to busy for little ones. | 3 | null |
One employee made our day
We reserved two rooms, asking for adjoining which we did not get, more than a month ahead. Neither room was ready when we arrived, one was not ready by 4:00 p.m.! (check-in time) and we had to take a room on another floor. Front desk staff was indifferent, short with us, not courteous or helpful at all. Concierge personnel was much better, helping by getting us ice and lending us a corkscrew, but when they called housekeeping to request additional glasses for us, as we all had to wait in one small room, the glasses did not arrive for one whole hour! The hostess in the restaurant was downright rude, never speaking to us except to say, "Wait here." She was bored and disinterested on two separate occasions. The lobby is old and run down, sparse furnishings are shabby, no place to wait for rooms to be ready. Front desk, you have to wait on one line where a large column blocks your view of other employees who call you over when they're ready for you as if you are kindergarteners. No one tells you where the elevators are or which ones to take for which floors. Rooms were on the small side, clean, but shabby. They need new furniture, tables were scuffed, fabrics seemed faded, beds super hard, but our room on the 34th floor was quiet for sleeping. The one saving grace was Tim, our doorman, who took care of us, bringing the luggage cart, taking us to the front desk, showing us who to bring our luggage to in order to wait for our rooms, (front desk personnel did not tell us anything). He was polite, courteous, amiable, extremely competent at his job. He greeted us as though we were old friends and conversed with us every time we saw him on both days of our stay. If not for Tim, I wouldn't even call this hotel poor, but terrible. Yes, it has a fine location, but that doesn't mean it should take advantage of its paying guests. And, by the way, how about providing one measley cup of coffee in the morning for free?! (Our rooms cost $422 each per night.) There's no coffee maker in the rooms (almost every other hotel I know of has that these days--some have free coffee all day in the lobby) and 1 cup of coffee each for our group of five in the restaurant cost $25.00, not including tip for our waiter. Yes, there is a Starbucks and other coffee shops across the street, but I like to have coffee before I have to dress and go out, as I suspect most travelers do. We were in NYC to see a Broadway show and visited two outstanding restaurants and an art exhibit, as well, and so we decided not to let our terrible hotel ruin our experience too much, but next time we visit (and we are all native NYers) we will DEFINITELY NOT stay at the Millennium Broadway! | 2 | null |
Poor - get some soundproofing!
I'm not the most seasoned traveller, but I've managed to stay in quite a wide spectrum of places, from Youth Hostels in the Australian Outback, through ex-Soviet apartment blocks in Ukraine, through to £350 per night Cotswold Hotels in the UK, and I can safely say that the Empire Hotel has given me the worse two nights sleep in my entire history of travelling.
My room was on the first floor, and fronted the busy Columbus Avenue. The window might as well not have been there - I heard everything, to people shouting, to bins being emptied, to cars accelerating from the junctions. No peace was found when the outside noise stopped for a few seconds, as the walls in the hotel are so thin one would assume rubbing a hummingbird feather on one side of a wall would be audible on the other. in addition, every few seconds a large click was heard from somewhere inside the wall - like a poorly configured grandfather clock's pendulum. I tried to turn off the 'vintage' air conditioner to see if that was the root cause, but no luck. Still click, click, click, like some kind of Chinese dripping-tea torture when you're trying to nod off.
And to add insult to injury, I noticed that yesterday all the pillowcases had brown or black smudges on them. Lovely!
As a business traveller, I simply cannot recommend this hotel to anyone who's planning to spend the day after doing something productive; I write this review bleary-eyed in my office with about 8 hours of sleep in total over the past couple of nights.
Good points? The burger from room service was pretty damn good, and the front-of-house staff were reasonably polite. | 1 | null |
Shocked at the rudeness of some of the staff!
I was shocked at how rude many of the hotel staff, especially the bell men, were to my husband and me. I can't even begin to describe the complete disregard they had for their guests. When we arrived and got out of the car no one offered to take our bags even though they were standing right there staring at us.
When checking in I was told they couldn't help me for a while because they were busy and besides no one had checked out yet. Finally after about 10 minutes of waiting at the counter the front desk receptionist said she could pre-register us but we would have to come back later to get a room. I asked if they could call when a room was ready, which they never did. I then asked if the restaurant was open for lunch and was told I should go to a Marathon Grill down the street instead of eating their because it was better. Then we had to bring our bags back to the 1st floor to chase down a bell man, which took over 15 minutes to receive help. Also for some reason the bell man didn't want to put a tag on our bags and I had to repeatedly ask them to put a tag on the bags. He finally put it on one of the bags but not the other.
Upon our return several hours later we were finally given a room. However, by then the bell men lost the bag that didn't have a tag on it. After waiting and having to describe not only the bag but the bell man that took the bag did they find it. We were given a free breakfast as an apology and thought that things were improving. However upon check out the problem with the bell men started again. We had to chase down a bell man to only be basically yelled at that he wasn't going to help us and to go to the desk on the 1st floor for help. I stated that no one was at the desk and the sign said to go to him. In a loud tone toward me he stated that I should have looked behind the door because someone was there and then he walked away from me. I felt like I was being reprimanded and had to go back downstairs and yes I found a bell man on the phone behind a door.
On another note the bartender was great! He not only remembered you and treated you respectfully. He also remembered what you were drinking from the night before. A complete change from the other experiences we had! | 2 | null |
Not a good choice
The rooms are very little and really unequipt, crew is not friendly or professional, the bar is nice with opportunity to meet new people. The higher priced rooms are also not good and are missing basic stuff like a minibar, a door to the bathroom, bad air con (wither freezing or none), no coffee machine, no cups etc...
House keeping through away my business receipts which I get refunded for, they were neatly packed on the table which indicated they were not trash, Very unprofessional, crew handling that followed was also very bad and unsatisfactory. | 2 | null |
Dump in great location
Aweful room quality, peeling wallpaper, crap on floor under beds, rickety loud fan between bedroon and living room, seedy feeling and felt dirty. Very close to Sea World and Mission Beach but what an awful room. Would gladly drive further. | 2 | null |
Dirty and Overcharged
The hotel should be called a motel-pay by the hour---the room was in it's original state (when they first built it) . The bedding was dingy looking with no top sheet , take spray with you. The water in the tub was very hard to turn on and the inside of tub chipped. We left ac running for 4 hours set on 60 degrees and never cooled off. The door on the safe has seen better days. I made reservations online for $78.84 but was billed $93.00 upon arrival. I was told after checking out that the difference should go back into account...still waiting. | 2 | null |
A wonderful place - I'll return
I stayed here because of the wonderful comments on Trip Advisor, and they were all right. From the front desk welcome to the spaciousness of the room, all was well. The brunch - food, room and service - was a delight and we ended up staying longer than anticipated. Location can't be beat.
Having read some comments here about the rooms in front being noisier, I requested a quiet room; this was fulfilled and the room was totally quiet for sleeping.
We had a junior suite and it was worth it since the extra room provided a place for me to read when I woke early, without awakening my husband. It was very clean, too.
The reason for the four stars, rather than five, is that the furniture is dated and the armchairs (loved that there were two) need to be reupholstered for more comfort. There could be brighter bulbs in the lamps, as all three were hard to read by, but the desk did provide a 100 watt bulb when asked. Some may have described this as European, but in fairness to other readers, I need to be honest. It won't keep me from returning and I look forward to my next visit there.
Fellow guests are also friendly and all are happy to be there. | 4 | null |
Location, location, location
We stayed at the SSCDRN on a girl’s weekend. We choose this hotel because it was in a good location, it got decent Trip advisor reviews and it was the best deal we could find - we searched all of the travel sites and then called reservations and asked for a discount off the lowest price we found. We were able to get an additional $70 off of our entire stay.
We flew into Midway, took the orange line to the Clark/Lake station and then schlepped six blocks with our luggage (not at all a bad walk).
Hotel staff is friendly, efficient and helpful. They quickly checked us in and sent us up to our room. The hotel feels secure, key cards are necessary to operate the elevator.
The common areas and the rooms of the hotel are clean and don't seem too worn - they are modernly decorated.
Because there were three of us, we choose a room with a king size bed and a pull out couch. The king size bed is not the most comfortable bed (by a long shot). My companions found it to be too soft, too lumpy and too loud (you could hear the springs whenever someone moved).
The pull out couch was unreasonably uncomfortable and should be replaced asap (room 2517). I slept on the pull out one night and the rest of the nights I just slept on the couch.
The reasons I am rating this hotel at a three are: cleanliness, friendliness of the staff and the location.
Itinerary:
Wednesday: arrived in the evening, went to RPM Italian (Giuliana and Bill Rancic's restaurant) two blocks north of the hotel.
Thursday: bought a day pass and took the water taxi from Clark/LaSalle street (two blocks from hotel) to Chinatown and Michigan Ave. Walked from Michigan Ave stop to Navy Pier. We ate at Frontera Grill two blocks away.
Friday: Took the #6 bus to the Museum of Science and Industry; walked through, Osaka Japanese Gardens and Chicago University. Took the MTA train to Millennium Park, walked to Buckingham Fountain, Navy Pier. Took an architectural water tour from Shoreline at Navy Pier. Ate at Shaw's Crab House.
Saturday: Orangeline back to the airport. | 3 | null |
Four Points LAX
I will start with the good-the staff was all very friendly and polite. No one was too busy to answer a question, and even went way beyond expectation answering my endless amounts of questions on what to do in the area and how to get there. I also think the value is good.
Here is where I had problems. Upon checking in at 11pm, I had to wait a bit because my room apparently had not been cleaned. Actually it had been, and was not that big of a problem other than the fact that I had been driving for hours and was dead tired. The hotel did comp me one night of parking for this. The shower drain did not drain.....at least not very fast. By the time you were done showering, your feet were covered in water which is kinda gross. I mentioned to housekeeping, but never followed up, so probably my fault there. On my day of check out, we packed everything up and took to the car before going to breakfast. Upon returning, I went to my room to find that it had been cleaned and already assisgned to another guest-who walked in while I was using the bathroom! I believe check out is around noon, and it was 10 in the morning.
I would probably still stay there again, just because of price. | 3 | null |
Huge dissapointment
The staff here is the big drawback of staying here. The front desk staff acted like they were doing me a favor by allowing me to stay here. Not to mention the totally pompous way they inform you that even as a hotel guest you don't have access to the rooftop bar after 9:30. The room itself, for the price, was laughable. The tiniest room I've ever seen for $425. The bed was extremely comfortable. The bathroom was horrible. The sink makes no sense, and the button to flush the toilet is BEHIND the toilet. Who designed this mess?? Obviously not anyone who ever thought they'd have to actually stay there. Zero room to walk around and store my suitcase. The touchscreen lights are nice in theory but they rarely work.
I waited for my bag for an entire hour. I called down two times and was assured the bellman was "rushing" it up to my room. I called a third time and said that I would report the bag stolen if it wasn't sent up to me asap and what do you know-three minutes later there was a knock at my door.
The night time staff-aka the car sized bouncers-were there last straw. They treat hotel guests like criminals who are trespassing on the property. I was stopped twice on my way to the elevators and rudely asked where I thought I was going and then asked me to show my "Dream card" (*eyeroll*). Apparently they don't care if you're paying for a $425 broom closet if you're not going to also spend $1000 on a $40 bottle of vodka.
The next morning when I checked out there were $200 worth of mini bar charges. When I informed them of the charges I DID actually make, it was met with a dirty look and a "we'll know either way." Yeah. You will. And you'll know that I didn't make those charges.
I will never stay here again nor will I recommend it. A nightmare from start to finish. If you want to stay at a place that values their nightclub over their hotel and hotel guests then stay here. Just don't expect to move around much in your room. Go to the London and book a one bedroom suite for $399 and actually stay in a place of luxury where the staff will do anything to please the guests. | 2 | null |
perfect stay....
Just had the most wonderful business stay at the Omni Shoreham - no issues at all. Staff were the nicest, all accommodations were perfect! Would really recommend the Omni! I am proudly a platinum member which offers some good perks! | 5 | null |
Good Wee Hotel
My sister and 3yr old daughter stayed here for 2 nights when taking a city break in New York.
We chose to stay with a chain hotel rather than an independent for assurances of quality and consistent standards. We were not disappointed. The room was compact but well appointed. There was an iron and ironing board, coffee machine and toiletries available for use. The room was immaculate and we were comfy and enjoyed a good nights sleep.
Breakfast was good, a fair selection of cereals, fruit juice, and freshly made waffles, which were very tasty!
The location of the hotel was slightly off the beaten track but still walkable - about 25 mins from Times Square, 10mins from Madison Square Gardens. We really enjoyed walking through area's we may not necessarily have seen.
The only criticism I have is that I felt the hall smelled a bit of damp, though the amount of time we spent in the actual hallway made it insignificant. | 3 | null |
Disappointing
From the moment that I arrived at this hotel, the service fell far short of expectations for the Doubletree brand. I was coming into Austin for SXSW as I have in years past. By the time I booked my reservation all of the main downtown were full. Having stayed at the Doubletree near the capital in Austin, I was expecting similar accommodations. Being that this was a very busy week, I'm willing to overlook things like dirty footprints on the carpets but chipped paint in the room and broken tiles in the shower were unexpected. As I stood in line waiting to check in, three people stood behind the front desk an only one of them was dealing with customers. When I asked the woman at the front desk if there was a shuttle or a train stop to get to downtown more easily, she snidely replied that I could take a taxi if I wanted. When I checked into my room, the toilet was running loudly. The problem was fixed quickly but it would recur more than once over the course of my 5 day stay. At no point did any of the staff apologize for the recurring problem of the loud broken toilet. At check out the front desk staff was similarly unhelpful. The location is very close to the university and about a 25 minute walk into downtown if you choose to walk. The WiFi is free and reliable and the beds are comfortable. Unfortunately my experience with regard to the service at this establishment would keep me from staying here again. | 2 | null |
ordinary
I have been a guest at 6 MGM properties and this was the worst easily. It has a great location but it is very dirty the room looked okay. I put on new white socks on my first evening and after walking around in the room the bottom of the socks are brown.Yuk! The towel had a long black hair on it.The food was okay but the service level was only fair. The staff spent more time chatting with each other than the customers. Needs to improve | 2 | null |
Great, convenient place to stay
True to Marriott style, this is a very friendly and comfortable place to stay. The rooms are clean and bright and you feel at home he. | 1 | null |
Not What We Expected
They call it a "boutique hotel" that way they can charge upwards of $200/night for a teeny tiny room that you can barely turn around in. Although the bed was comfy and the location good...the rest not so much. Our furnace was not working correctly so they repair person took a look at it. We needed to leave for dinner and could not wait for him to return after his initial visit, so when we returned at 10:45 pm we were told that they would move us to a different room...by then we were just too tired to care, but it was freezing when we woke up. Our window faced a wall of another building, so no light came in, and the TV was mounted in such a way as I had to duck and squat as I walked by to get into bed. I would not stay here again. | 2 | null |
Great Family Getaway
The Resort is a complete family destination. There are plentiful and constant activities for younger kids. The pool area and its waterpark were very clean and appropriately staffed, and the food and beverage offerings in the pool area were the perfect complement. The other dining selections throughout the Resort were all very tasty, and the ambiance of the High Velocity bar and restaurant were very inviting for both a place to escape the heat or for a late night snack/drink. Although each restaurant, with the exception of the 18 Oaks, allows for casual attire, the food was very well presented and of a noticeably high quality. We spent Easter weekend here and I was amazed by the attentive staff (despite how busy the Resort was), the personal attention each guest appeared to receive, the obvious care that this property receives, and how I felt comfortable and satisfied never having left the Resort during our visit. Oh yeah, my wife took advantage of the spa and loved it.
Although this Resort sits just on the north side of San Antonio, which is an incredible city for culinary adventures, historical expeditions, and sightseeing, we really felt no need to leave the property. I would recommend spending several days at the Resort and then checking out, and staying at one of the hotels down near the Riverwalk. Once you check in to the Resort, I can't imagine you wanting to leave. It was a very relaxing destination in a remote and comfortable setting. | 5 | null |
Don't believe the pictures
I went here for a corporate meeting. I know when you are with. Big group it's hard to get personalized service. But the rooms were the equivalent of a Holiday Inn. Not very nice at all! The Pictures on the website look fabulous and the common areas are nice and there are some nice walking trails with great views. But other then that it gets a D in my opinion | 2 | null |
Not a business friendly hotel
If you need to come to San Francisco or work reasons... stay far away from this hotel. Hilton is so concearned with collecting $10 per day, per device ... that they have forgotten to provide quality, always on internet access. Sending an email can take 20 minutes... downloading a file can take an hour... if it it works at all! Printing any document will cost you... money and lots of time. It would be cheaper and faster to buy a printer in SF and through it away when you are done.
Hilton should be embarrased for having this badly run property with its name on it. | 1 | null |
So close to everything
The location was good. The coffee and muffins in the morning was just right. Relaxed atmosphere in the lobby. Good and quiet sleep. Free Internet for check-in to return flight. Subway station 34St-Herald Sq. very close. | 5 | null |
Great location - rooms ok
I had stayed here for work the last weekend of March... The hotel is located just beside Penn Station so it suited my travel needs well. It is right in the middle of all of the sights. Overall, it was a pleasant experience. The lobby is bustling to say the least. I did not have any problems with the line for check in but did see longer lines during my stay. The room itself has to be one of the smallest I have every stayed in..... It was certainly dated and worn in spots BUT it was clean. Given the bedbug situation these days, I had pulled apart the entire bed and made sure there were no extra critters. The mattress and sheets were clean and very fresh. The bathroom, while very dated, was overall clean. There were a few areas of peeling paint etc but for a one night stay at a reasonable price, it was acceptable. You just have to know going into the experience not to expect the Ritz. | 3 | null |
Cecil Hotel, LA
Basic hotel, clean room, small bed...
No WIFI in room
Good for a short trip in LA | 3 | null |
Great location, however a bit noisy.
My boyfriend and I stayed here for four nights in May 2012. The hotel staff are really friendly and were helpful with booking tours. The hotel room itself is quite small but cosy at the same time. I wouldn't exactly say that it was modern but as the name suggests, it has more of a vintage look. Our room didn't look like the one on the website, our bed didn't even have a bed head and the room looked like someone's old office (their name was still on the front door) which was transformed into a room! During our stay we experienced quite a bit of noise, both from other hotel patrons and also from the staff. Our room was right near the housekeeping room on level 2. The housekeepers would sit in this room with the door open and would chat and laugh (quite loudly) sometimes as early as 7am in the morning which was frustrating as it would break my sleep and wake me up. There were also some really loud guests which I notified the front desk about and they went up to the room straight away in order to lower the noise which was great. I would come back again but would definitely ask to stay in a different room next time! | 3 | null |
not a typical westin
room service is overpriced.(over 100 for soup, salad, 2 glasses of wine and they had to come up twice to get it right-granted it was late at night but I expect more from westin) no terry cloth robes.
good location though. the 199 rate ends up being a lot more. this westin did refund the room service though. know that I am a travel agent for a living.
make sure your bill is correct when you check out. good beds. | 2 | null |
My "go-to" hotel in NYC
I travel monthly to NYC and find the Eastgate to be my dependable home away from home while in the city. I recently tried a newer, hipper hotel on a recent trip and it only served to remind me of the things I like about the Eastgate. While furnishings are a bit tired and uninspired, nothing beats jumping out of bed, opening the drapes for a ton of light and enjoying my coffee in my room as I ready for work. I find newer hotels are tiny and I enjoy spreading out in the spacious room, having softdrinks or a glass of wine from my fridge and being close to the tunnel when coming in & out of the airports. I think the rooms at the Eastgate are bigger than most of my friends' studios in the city. The staff are always pleasant and kudos to Jerry, who never fails to find a last-minute car, even on the rainiest of days. | 4 | null |
DON'T STAY HERE: Dirty, Tiny, Run Down, Bad Front Desk
I travel constantly for business and this hotel does not measure up. The room was dirty, run down and tiny. The water pipes hammered when any shower was used. While the location is fine, that is it. The front desk staff was not helpful and frankly did not care. It was obvious.
First, I had a reservation for 3 rooms made by an employee for 2 nights and I need to come one night earlier so I booked it online. Upon arrival, I was given a room which was tiny and dirty. Since I needed to work (not desk or place to work) and was not comfortable with this filthy room I asked to be moved. They said they were full and besides, a room with a desk is an upgrade. Since it was obvious they were going to do nothing and didn't care, just stuck it out for the one night. The next day when my colleagues arrived, they both got cleaner rooms with desks and I should have at least been able to move then. But not possible per the front desk as they were full. My room was so bad that my employees offered to switch with me. I declined and stuck it out since the rooms were prepaid. If they had not been we would have had changed hotels. Upon my happy moment of checking out, the new person at the desk asked "how was your stay?". I replied "do you really want to know?" Clearly she didn't as she just handed me my receipt and started gabbing with she colleague. BAD HOTEL & FRONT DESK | 1 | null |
Great Service/Excellent comfort- Poor ADA accomodations
The service, comfort, and cleanliness was great, however, if you're traveling in a wheelchair I wouldn't recommend this hotel. The disabled parking and parking in general was very limited. The covered drop-off area doors were not wc accessible. I had to push my grandma outside and up a steep incline to a door that had to be held open. The ADA room was rather small and there wasn't a grab-bar in front of the sink. Othersise, it was alright. The beautiful decor, cleanliness, comfort of the bedding, and friendlieness of the staff made up for the problems, though, I wouldn't take my grandma their again due to the failings of accomodating someone in a WC. If I was going with my husband, I would stay again. | 4 | null |
Four Seasons Baltimore
This was my first time staying at this Four Seasons property. The experience was Truly Exceptional! The attention to detail in the room, the front desk, all the staff I interacted with, far exceeded my expectation. If Baltimore is on your travel plans soon, I Highly recommend this property. | 5 | null |
Good not great.
We went to a special VacGough package offered by this hotel. When we got there we were informed they were doing a remodel from the top down. There was extreme noise starting at nine a.m. Including Saturday. There should be a discount during this time.
The elevators require card key access to the floors but the light in the elevator is poor and people struggled.
The restaurant is good and the staff for the most part was very good.
There is a Starbucks just out of the front door. | 3 | null |
BED BUGS and BAD SERVICE!
If you are staying in an airport hotel STAY AWAY from this place.
I wasn't expecting the Hilton but for the rate you pay for this hotel you do expect at least a clean room and affable service.
On my first day checking in I was about to hop into the shower after a long flight, and one of the staff just unlocked my room without even knocking and barged in. Thus, catching me naked and just about screaming the walls down around me. I don't know what I was more annoyed about, the total disregard for my privacy or the shrill disturbance to my ears.
One would expect that you would at least knock before charging into an occupied room like that, even if you weren't aware, common sense should prevail- perhaps it might be if its locked.
Furthermore, I noticed that I was a little itchy after the first couple nights I stayed there, I thought maybe I was just being paranoid, and as I was quite busy I didn't really think about it too much. After I checked out I realised little red bites all over my body, ABSOLUTELY EVERYWHERE! I had my suitcase open and everything in that room and I noticed everything I wore the next day after check out made me feel even more itchy, so I had to wash EVERYTHING in my suitcase which was very time consuming and inconvenient.
This place is more trouble than its worth. | 1 | null |
Ideal Pacific Beach location in So Cal
Our family of 5 just returned from Pacific Beach and a stay at the Pacific Terrace Hotel. My husband booked this trip for our family and chose this hotel based on the positive reviews he read. The 3 story hotel is located right on Pacific Beach. It literally takes you less than 3 minutes to get from your hotel room to the ocean. It was very low key and uncrowded; a boutique-type gem.
Upon our afternoon arrival, we were told our room preference was not available. We booked through Expedia and were told our room preference was not guaranteed because of that. The staff worked immediately to remedy the situation and placed us in a king jr suite with a full ocean view for the first night and then moved us to the room preference we had originally booked with an upgraded view. Every staff member we encountered, from the front desk to the person who brought us extra pillows, were friendly, competent and eager to help. Great staff!
The rooms were upgraded and very clean. All amenities were provided that you would expect from a high end hotel including large beach towels for our use. The beds were very comfortable and the decor lovely. My only complaint would have been the use of bedspreads as opposed to duvets. The entire hotel was very well maintained, including the pool and lounge area. The pool was an ok size, no frills, but very clean with comfortable chaise loungers with cushions. And of course with a spectacular view of the Ocean! For a small fee the hotel provides beach chairs and beach cruisers. Children's beach toys are free to use. The beach in front of the hotel was never over crowed and we always had a front row seat to some great surfing. Parking was also convenient located in an underground garage beneath the hotel.
We didnt eat breakfast at the hotel because we were off exploring the area each morning. Be sure to try Kono's Cafe just south of the hotel. We ate breakfast and lunch there a number of times during our stay. Great "made from scratch" food, big portions and cheap.
We loved our stay and would definitely return to the Pacific Terrace Hotel again! | 4 | null |
Sleeping Inn your car would be more restful!
We had a bad experience when staying at this Sleep Inn. We were charged for 3 nights, but only had reserved two. We didn't get any sleep because of the noise above us, beside us and out in the parking lot. When we called to complain, we got a weak apology but no change in the noise. The breakfast bar is no longer replenished 1/2 hour before it is due to close. (Guests were carrying handfuls of biscuits out each morning.) Though it is EXTREMELY convenient to University locations, the accomodations are awful. Spend $15-$20 more per night and get a nice, restful sleep with hopes of a snack in the morning. | 2 | null |
AFA Texas Fall Meeting
The room was OK, especially for the cost. But the hotel was generally not very clean and in disrepair. Good location with easy access to main roads.This is a "you get what you pay for" experience. We changed rooms twice on the first night. First room was obvious sheets had not been changed. Second room had water pouring out of the AC unit onto the floor. | 2 | null |
Very Disappointed
When we arrived it took very long time to get checked in. There was no hot water to take a shower when we finally got to the room. there were no amenties in the bathroom, no robe or slippers. All there was was towels and 2 bars of soap. The conceige was always too busy and you felt rushed. | 1 | null |
Be afraid, be very afraid
Have stayed at this location several times in the past during Phoenix Bike Week......NEVER AGAIN! Property had turned into a dump....broken dryers and washing machines piled in back side of property, rooms were NOT CLEAN.....knew the sheets in our room were previously slept on w/out being changed. Dirty carpet, no refrigerator, no microwave ......had to ask for a refrigerator to be delivered and was asked "why, do you need one?". Toilets not cleaned, no light in bathroom....had to call to have that replaced also. Electrical plugs did not work. Watched maid "cleaning" (I use the word lightly) rooms the day we checked out, never saw dirty sheets come out of rooms and the vaccum NEVER came off her cart. Two nights cost us $184.......when we checked out, we advised of conditions.....they didn't care and didn't want to hear it.........$184 for two night in HELL! | 1 | null |
Wonderful Experience
My husband and I stayed at the Sanctuary Hotel for our anniversary this past weekend. The entire experience was wonderful. We arrived early and our room was ready for us. They also gave us a complementary room upgrade without our asking. When we arrived in our room (which was small, but we are in NYC) we also had baby cupcakes from Baked by Melissa waiting for us. YUM! I was originally concerned because our room was on the 8th floor and I though I would hear the bar above us, but the front desk reassured me I wouldn't. I'm glad to say I didn't. We did however here the street traffic, but again we are in NYC. | 4 | null |
immaculate rooms great location
Our stay at this hotel was possitive from check in to check out. The staff are overly egar to help you have the best stay. We got to the room and the fridge has sensors in it that charge you automaticly for the beverages so we needed a place to put our babys bottles, the staff had a stainless steel mini fridge up to the room in minutes. The room was perfect clean, beautyfuly designed and decorated. We had a city veiw which was even more nice at night. The hotel is a 5 min walk from the world famous pike market In which you can spend days just browsing and people watching. I would highly recomend this hotel, the few bucks extra are worth it! | 5 | null |
Fantastic Hotel near everything
We have been for five days in this hotel, nice employees, my room was ready even before noon when I arrived, nive presentation, fantastic lobby. The room was in the 16th floor, spacious, confortable beds, bathroom somehow small, but with a good water pressure.
It was everything near, the galleria, restaurants, drug store.
Definively go back again.
thanks | 4 | null |
Would definitely recommend
I chose the Pearl after reading other reviews on Trip Advisor for my first trip to NYC. Was really glad I made the choice. We had a really nice room, clean, modern and very comfortable. The location is fantastic and the staff were incredibly helpful. NYC is such a wonderful but exhausting place that it was great to have such a lovely hotel to come back to each evening. The trip was a surprise for my partner's 40th birthday and the hotel staff left us a bottle of bubbly and a card for him whilst we were out. They had spotted his birthday cards! For a clean, stylish, well-located, non-fussy hotel in a mad city, I can't fault it. Breakfast was a bit samey but continental breakfasts always are and it's a bonus to get one included in the price in an American hotel. Would definitely stay again. | 5 | null |
Exteremely not happy with check in at front desk!
Exteremely not happy with check in service. The lady in front of me waited 20 mins. Before she was helped and I waited 15 mins! I was about to leave and check in at a hotel in german village! And when the woman did show up to front desk she didnt offer us any apology at all! Ive never been to a hotel and had to wait that long to check in! Other than the front desk person the other staff members were friendly! | 1 | null |
Back again.....It does exactly what it says on the tin.
Situated a short walk from Logan Term A & Term E along an undercover walkway. Excellent hotel for an overnight stop and only a short distance from the town. It does exactly what it says on the tin. | 5 | null |
Will NOT Be Returning ((Watch Out for BEDBUGS))
Upon arrival, the front desk seemed overwhelmed but polite. Initial inspection of the room was adequate, with no excess of amenities. The A/C unit could not perform, and the TV channel selection was analog (Which I didn't even realize still existed). That night, within five minutes of climbing under the sheets, both my boss and I were ambushed by bedbugs. Management was skeptical until we showed them the ones we had shaken off into the toilet. They reluctantly switched us rooms. Upon checkout, we asked about any discounts/refunds available because of the damages, to which we were "refunded" a laughable $75 out of the $1000+ we had spent, and told to call their Customer Service line if we wanted to discuss a larger refund. The staff at the front desk was reluctant and almost rude about this fact. I will not be staying here again, and for Wyndham to associate themselves with this hotel cheapens and disgraces their name. | 1 | null |
shabby room
booked through hotwire, got a great rate and thought a great hotel as a better name brand.
Room was furthest away, and shabby. No electrical outlets to charge anything without unplugging.
Room was in rough condition, big old TV, dated furniture.
Good restaurant though. | 3 | null |
Not pleasant
This hotel is the worst of all the hotels I have ever stayed at. The shower and toilet are in the hallway to be shared with everyone on that floor...discusting! The rooms are tiny and very outdated. The free internet never connects to anything. The towels in our room had HAIR from God only knows who. The rug looks like something or someone died on it. They are not friendly and the area all together where it is at is just a nightmare!!! | 1 | null |
Just fine, but not for everyone
Stayed here 2 nights for business, a first-time visitor to this hotel but not to DC. Took the Metro from Union Station, and the proximity to the Foggy Bottom stop was a plus. The surrounding University environment felt safe to walk in at night.
At check-in the desk staff was very helpful, they had several restaurant recommendations and menus, including the Notti Bianche across the street which was pretty good. $3 small plates at happy hour. Did not take them up on the cookie, but they had fruit and bottled water.
The queen bed was SERIOUSLY comfortable, the best part of the room. Slept great on it (although the quality of hotel pillows seems to be declining everywhere). Also my room faced away from the street so it was extremely quiet (except the refrigerator - more on that later). The room was clean. Didn't watch TV in the bedroom, but it was fine in the living area. The climate control was good. Large work/dining table was great for the laptop and assorted other stuff - way superior to the average hotel room desk setup. Wi-Fi was okay, not slow but not fast. If you are a HHonors member they waive the daily Wi-Fi fee.
The photos on the Web site do the room justice pretty well. Plenty of space - it seemed a shame to have it all to myself. As with any older property, particularly one not originally built as a hotel, there are some quirks. My bathroom was almost laughably small. Minimum space on the vanity. And there were no outlets around the vanity, they were on the wall behind you by the light switch, which made for some interesting hair dryer and curling iron logistics. But the shower pressure was good and the towels were substantial and soft. The closet was fine. That's where they hang the hair dryer, if you're looking for it.
Kitchen was handy, though didn't have much chance to use it. The room service breakfast offerings, pricing, and possible wait time didn't appeal to me, so I picked up some cereal and milk at the Whole Foods. The first morning there were no bowls in the cabinet so I ate my cereal from one of the (sizable) paper coffee cups. The next morning I noticed bowls had appeared. As another reviewer commented, my refrigerator was VERY noisy so it was a good thing the bedroom had a door.
The Whole Foods is not to be missed. It's the first time I've visited one that had two stories with escalators, and five lanes feeding traffic to the checkout registers using display screens overhead.
At check-out time, the elevator seemed to stop at almost every floor - which I was concerned about in advance, but not enough to horse my bags down 8 floors worth of stairs - and the very small lobby was crowded and noisy. Fortunately the waiting area outside is covered by a large awning and the doorman was courteous. I was curious about the rooftop pool but didn't go up to look.
Someone expecting a basic Hampton/Fairfield may be put off by this hotel's setup and the fees for parking, Wi-Fi, breakfast etc. It worked just fine for our purposes, and the pricing was much better than surrounding hotels for those nights. | 3 | null |
Could be so much better!
Just one night so could manage. But a great price! Halls are dark and weird. Rooms are a shoe box for real. Bathrooms are okay, new. BUT things are not clean! Just vacuum and dust. Housekeeping needs to step it up. Yes, some floors are rehabbing but our whole floor was due. Clean up well, and will put up with small rooms. TV nice but only on HD channels? No coffee in room....no place to put...All things could be better... | 2 | null |
an inch away from filthy flop house
I've stayed at The College Inn several times over the years and my experience has gradually gone from pretty good to horrible. I stayed there a few weeks ago and should have insisted on my money back (which I've never done) because it was so bad. When I arrived at 10:00 the clerk met me at the door, shoved the key in my hand and left for the night. Consequently, I wasn't able to get online as the code wasn't correct in the room information and there wasn't a clerk to ask. Some of the room's furniture was of the quality that Goodwill would likely reject and send to the landfill. I'm not exaggerating. The next morning, the coffee was lukewarm and awful as usual, but in the past that had been a feature I was willing to put up with. As I was packing to leave, looking forward to being out of there, I realized I was stepping on a used condom that was lying beside the bed. Gross!!!! I called the manager and left a message, but did not hear from him. | 1 | null |
Summer in NYC
Hotel is very clean and staff friendly. Location near time square is great, just a short walk. Only downfall is that it is across from the bus station and near the parole office. There were some people lingering on the street and some sleeping at times, but we never had any issues. Overall it was a positive experience. I would recommend that if you come back late at night, take a cab that will drop you off right in front of the hotel. | 3 | null |
I will only ever stay at the Moore while in Seattle
I have stayed at the W, The Warwick, El Gaucho, and the Holiday Inn... but I will forever only stay at the Moore Hotel whenever I go to Seattle.
I recently stayed here for two nights in August, my fifth time at the hotel over the past two years, and it fails to disappoint. For the price and location, this is the best value in Seattle, period.
The building is historic and no two rooms are the same. I've stayed in their basic rooms with two queen beds. I've stayed in the cheapest room where it's merely one bed without a bathroom (but a public shower/bathroom is down the hall). I've also stayed in the magnificent suites with full kitchen, dining room, living room, master bedroom, and clawfoot bathtub in the top right corner of the hotel.
Despite being downtown, the location is relatively quiet and I've always had a good night sleep. You're in Belltown - stumbling distance to some fantastic bars, restaurants and cafes. Pike Place Market and downtown shopping is just blocks away, and Seattle Center can easily be walked to as well. There is a cafe downstairs (the Moore Cafe) for coffee, and there is a dive bar (the Nightlite) downstairs next door for a late night drink... you never know who you'll see there.
While there's no parking at the hotel itself, street parking can be had in the nearby blocks (and is free after 8pm and on Sundays). There's also a parking garage which the friendly staff will direct you to (5 right hand turns from the hotel and take a left!)
If you're looking for the ultimate luxury getaway, this is not your hotel. If you need swimming pools, gyms, reliable WIFI, Starbucks coffee in your suite - this is not your hotel. But if you're looking for somewhere unique to stay in the heart of Seattle - somewhere with character which is easy on the wallet, once you stay at the Moore, you'll never stay anywhere else ever again. | 5 | null |
A fine hotel
I stayed at this hotel 2 nights for a work conference, and I generally agree with most posts on the website. Quick summary of the experience below....
Location - I'd rate as very good. River view was nice. Decent walk to most interesting Chicago sights, restaurants, etc.
Lobby - nicely appointed, handled the multitude of conference attendees wandering around quite fine. Lobby bar was decent, with a nice view of the river.
Room - very standard. I found the bed a little too firm, and I like firmer beds. The bathroom was very tired and beaten. I was surprised at low quality amenities & towels found in the bathroom for a decent Sheraton hotel. Noise level from the street and between rooms was non-existant, but from the hallway was noticeable due to thin doors. Found popcorn on the carpet when I checked in, not a huge deal but makes me question the quality of the cleaning staff.
Other - staff was generally friendly
Would I stay again? For work...likely. For personal...likely not, unless on sale! | 3 | null |
Nothing special
We stayed at the Hyatt for a conference I was attending for work. Party included my wife, myself and our two boys (6 and 2).
Location was fine, view of river/navy pier was nice, as was check in but had requested a room with two beds, which an accessible room was the only available I guess. No biggie we thought.
However upon getting into the room, there was a total of about a half square foot of available counter space in the bathroom, and the door to the bathroom consisted of a sliding door (which was less than ideal with having the kids from a safety/privacy standpoint). What we couldn't figure out was if it was an accessible room, why did it have a step in tub in the bathroom?
Long story short they seemed to try to satisfy the accessible room minimums (very poorly in my opinion) but also made the room less than functional for other guests as well.
For $250 a night and being a Hyatt I expected more.
Have stayed here in the past as well and come away less then impressed, won't be back.
Would look elsewhere for a room. | 2 | null |
Seattle's Best Hotel is...the Alexis Hotel
Few hotels stand the test of time and continue to provide such a great guest experience as this one does. The staff at the Alexis Hotel is what makes this hotel the best property in Seattle for travelers. You are greeted warmly by staff that wants to be there. YOu are treated to unique hotel rooms expertly maintained, and provided an incredible value. This is top tier hotel that attracts clients initially because of it's loctaion and Kimpton association and then welcomes them back as repeat guests, over and over...and it's because they are that good at providing a super hotel experience, both with it's physical presence and with its' staff. | 5 | null |
A Great Hotel
This is the perfect hotel to stay in if you have a conference at the Convention Center. It is an easy walk, plus you have the Prudential Center, shopping, restaurants, a subway stop right outside the hotel. My room was absolutely wonderful, with a comfortable bed, clean room, great view, and nice bathroom. I was completely comfortable the entire time I was there. I also found the hotel staff to be extremely friendly and helpful. Any questions I had were answered and often extra information given. I would definitely stay here again! | 5 | null |
Wow, a real LOSER
We had just arrived in town on a Friday for a large business conference. We had booked these rooms 6-8 weeks prior and all downtown hotels were full.
PROBLEM 1: INADEQUATE ROOM LIGHTING
Upon entering our room, we found it quite small and dimly lit. All ceiling lights were On as was the one provided lamp (not two, as depicted in the hotel pics). I checked with the other party in our group and found their experience similar.
PROBLEM 2: OUR BATHROOM
When I entered our bathroom, it became clear that we had been placed in a wheelchair-accessible room. We had stayed in these rooms before without incidents. The modifications are normally minor as hotels design these rooms to accommodate all travelers. That was not the case here. The shower had no stall; the water would hit the shower curtain, fall to the floor leaving the nice floor mat outside the shower sopping wet. I found that approx. 1/2 of the bath floor was wet from normal shower use. The showerhead could only be raised to a maximum height of about 5' feet. I had to either crouch down to shower or sit on the bench. The bathroom had absolutely no counterspace; I had to make runs to the bedroom to get the shaver, then toothbrush. (Note: our other party had a very small counter in their normal room). Our mirror had about a foot long crack.
PROBLEM 3: PHONE BROKEN
Wireless handset was non-functional. Engineering said it was a battery issue and replaced it. We let it charge overnight and it still did not work.
PROBLEM 4: POOR CUSTOMER SERVICE
When we notified the Frontdesk of our room concerns, we were told the hotel was booked. When I asked to speak to a manager, we were told there was not one on site. The attendant assured us that there were 5 unoccupied, but dirty, rooms and that we would be moved once housekeeping cleans the room next morning. Due to the noise of a large wedding party in the lobby area and St. Patrick's day event in the bar, we are nearly screaming our conversation. So hotel is booked, a private party and holiday event is in play, but there is no manager on-site, nor housekeeping?
It was about 10:30pm and we had yet had dinner. The hotel had a private car available to take us to a restaurant. He mentioned that he would be off at midnight, but just to call hotel and they would send someone to pick us up. We did, but they didn't and left us to find our own way back.
In dealing with the flooded bathroom, we found ourselves short bath towels next morning. We heard housekeeping outside our room. We asked her for fresh towels and were flat denied. Apologetically, she stated she did not have enough to hand out. This was a first for us as we NEVER had been denied towels. So is management forcing its guests to reuse dirty towels?
I went to lobby cafe to get a cup of coffee. I asked a busy server and he said "hang on". Approx. 7mins had past before he noticed that I was still awaiting his answer. He then said "there is coffee on a table in the lobby". Really?? He couldn't have just said that when I asked earlier? Expecting complimentary coffee, I find a thermos-type pump bottle with basket asking guests to cough up $3/cup for server-yourself stale coffee. Have they no shame?
A different attendant is at the Frontdesk this morning. We explain our situation and that the other attendant had scheduled a room change. He looks at his computer and states that the rooms are booked and that we would need to stay in that room for the remainder to our nearly week-long visit. I found that preposterous as there were empty rooms and clearly felt that we, as current guest, should be accommodated before others who have only booked. His shockingly appalling response was "So you want me to give them your problems (meaning your problem room)?" I asked for the manager and he said there would not be one on site until Monday (that meant no management over busy weekend. I just told him I could not stay there any longer.
We reached out to the conference housing staff for resolution and they were able to cancel our stay at the Alden and move us to the Hilton Americas which was fantastic. While off-site at the conference we received notice that we must be check out < 1hour or we will be charged another night's stay. We gladly did.
THE REAL PROBLEM
In reflection, the real problem here is poor management and poor training of staff. Other than the doormen, driver or engineer, no other staff member executed a modicum of adequate customer service. As a side note, our Alden bed was comfortable.
RE: HILTON AMERICAS
Business-friendly staff and accommodations. As our other party stated... it felt like a weight was lifted after we moved from the Alden into the Hilton Americas. And it only costs us $6 more per night. | 1 | null |
Hooker Central
Wow, where to begin. I was here for a dog show and stayed at this place because it was fairly close to the dog show and the price was reasonable. And then we arrived. Check in was fine, Staff was fine. The room was okay. Beds weren't real comfortable, but they allowed dogs, although there isn't a lot of area to walk the dogs. One of the locals told us that we should not be out alone after dark because it was a very unsafe area and a high crime area. Then about dark, the hookers started arriving with their clientele that went on until about daylight when they started leaving. All in all, I'll stay elsewhere next time I'm in the area. | 2 | null |
Nice Place - Too Many Children Though
This is a nice hotel with acceptable services. The room was very nicely decorated, although the mattress was very, very soft forcing me to sleep on the floor. I called and asked the desk and was told that all of the beds were the same. If you like a soft mattress, then this is your place (my wife loves them, I prefer a little more support). Also, no turndown service. I expected turndown service a a resort of this magnitude and was surprised. I have stayed at the Boulders before and they had nightly turndown service. The bathroom was large and has a separate shower and tub (although no jacuzzi tub). The pool area was nice, but there were simply too many children for me. It was difficult to relax, with so many running around. The restaurants are good and the bar service was nice. The golf course looked lush, even in the heart of the summer. All in all, this is a nice resort. With a little bit of work it could be truly 5 star. | 4 | null |
Don't let their website fool you by their pictures
If you ever want a room, have them show it to you 1st, but if 2 guests, both check it out, I sent my husband to check, while I checked us in. When I walked in I found there was only 1 chair at the table. The only thing I was satisfied with was the mini frigerator worked well. The tv was snowy, the table wobbled, then at 10:30pm after sightseeing, decided to enter the bathroom to shower. Looked up and there was black mold everywhere above the tub. In the morning, when we went down to get a cup of coffee and donut, I spoke to the lady at the front desk, she said I should of called last night, they would of moved us. I asked for some kind of refund put back on my card, she said she already gave us the best price, wrong, what she gave us was AARP discount. LET MY PICTURES HELP YOU TO DECIDE.....oh this morning there was a live spider in the tub. Nothing like bathing with the wrong company | 1 | null |
A Curate's Egg of a Hotel - good in parts
I stayed at the Fairmont for one night this week as part of a large group travelling on business.
Check-in was very slow because we all arrived in a bunch but they didn't put more people on the desk to deal with it nor did they have our room keys ready in advance.
I was put into a small room on the second floor next to the swimming pool and lifts so there was quite a bit of through traffic in the corridor outside and a really lousy view of a flat roof and some litter outside. Not a big deal for one night but not terribly luxurious either.
I was slightly irked that the guy in the line in front of me got a top floor corner room with lovely views and the guy behind me got upgraded to a suite because of the wait at check in. I know because they were both in my party and were obviously delighted with the outcome and told us all. I obviously drew the short straw.
The room was fine, clean, well-appointed. The air conditioning unit in my room was too noisy to leave on and the one from the room next door was also very noisy and I didn't get a great night's sleep as a result.
But It's pretty astonishing to have to pay for internet connectivity these days and $8 for a bottle of water from the minibar is also pretty outrageous. In the last year I've stayed at Raffles, Four Seasons, Ritz Carlton etc. and I'm pretty sure I didn't have to pay for water or internet at any of them. My colleagues tell me that their rooms had an espresso machine but mine did not, which is a shame. This is an increasingly common amenity.
So, what was good? Breakfast was fantastic. Really tasty omelette, nice buffet. The lobby is pretty impressive. I'm told (ahem!) that the views from the higher floors are nice. The bathroom is shiny and marble and the room compares well with other luxury hotels in terms of amenities and comfort. The location is good and central. They did a great shoe shine! | 3 | null |
Location perfect but the rest not
The Empire is next to Lincoln Centre and near Central Park and Columbus Circle. Thus a very good location for music and operalovers. The hotel is rated 4 stars but is in our view more towards 3 stars. Dark small rooms. Filthy dark corridors. Non functioning elevators. Expensive breakfast, $35, but definitely not worth it. So most guests went to Starbuck in the same house. No free wi-fi in the rooms,$12 per day. However, sometimes it was available free in the lobby and of course always perfect at Starbuck´s. Hopeless reception which charged incidentials incorrectly to wrong rooms which caused a lot of anger and efforts for the guests. The bar was OK. | 3 | null |
Great stay
My wife and I spent two days at this hotel in mid April and had no complaints; the staff was very courteous and helpful and the room was clean; the room we had was small compared to other motels we have stayed at but we knew that ahead of time because it is an older building; actually, it was enjoyable to learn the history of this hotel and we were impressed with the recent remodeling; the front doorman was very helpful, especially when he allowed us some extra time to get our luggage out of the car before the valet driver took it; the valet parking offer was very helpful because we did not want to shuttle or use publc transit to get there and it was only $35 per day - a pretty good deal for Manhatten! Our room view was fantastic - the Empire State Building was just a few blocks away and the night sights were great! There is also a bar right across the street with an outdoor seating area that we went to both nights. Would stay here again! | 5 | null |
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