Search is not available for this dataset
review
stringlengths 61
22.4k
| label
float64 1
5
| __index_level_0__
int64 |
|---|---|---|
Slim chance of coming back here
We made the mistake of staying here for a week. For 2 days it may be tolerable for those who really want to be around the see and be seen crowd but any longer will be irritating for most. I was woken up 4 out of 7 mornings between 6am and 7 am by the old pipes that humm and shake when someone in another room is taking a shower and we sleep with earplugs. It is so loud and it actually makes the taps in your room vibrate. We were prepared for the nonstop cab honking and partying outside but not the hotel plumbing. The housekeeping threw out an important possession of mine and the manager had nothing to say but "sorry ..but.." . We had some granola fall to the carpet on day 4 and by day 7 there was still a significant amount showing the housekeeping quality. My wife also got out of the shower one morning to find no towels other than hand towels. The bell guys were all nice but the desk staff are snotty and arrogant. They care so little about the quality of peoples stays that they never even asked on checkout how it was. One guy asked for an unbrella and was curtly told there were none but when he kept hounding the girl at the desk she finally walked 5 feet to get one and told him" your lucky this is the last one". The bed was very comfy and I liked the rooms but got tired of all the attitude from staff and patrons alike. The fitness room was closed the whole week we were there and for $400 plus a night I would not even consider coming back when there are so many other great hotels in NYC. | 2 | null |
Overpriced
This hotel is definitely overrated. I guess the reason is the amazing experience of the city itself which makes anyone extremely happy such that they forget how horrible and how overpriced this hotel is.
Paid 69$+tax for my room (my cell, in analogy to Alcatraz prison)
- no private bathroom
- pay more than what you've planned as tax is not included in your booking receipt
- overpriced
- very small room
+ they say it's good to be next to the China town, which in my opinion is the lamest attraction of this amazing city | 1 | null |
Great Location
Stayed here for 2 nights. Called ahead for early check in and was told my room would be ready when we arrived. When we arrived room wasn't ready and was told there were 10 people ahead of me. Started to voice my concerns and a more experienced employee stepped in and took care of me. Had a King corner suite and it was spacious. Bed was comfortable but the room definitely needs some updating. | 4 | null |
Excellent choice for location with all the comforts for a perfect nights rest
I enjoy my stays at the Red Lion Hotel. I have been staying at this location for the past 6 years and there has NEVER been a stay that I was not pleased with the accommodations. The beautifully appointed rooms are fair in size for a downtown high rise hotel. Everything is spotless, modern, and comfortable. The location is perfect...a few blocks to Pikes Market...and a few more to the ferries. | 5 | null |
Were robbed twice here, stay away!
I stayed with my wife at this hotel for two nights. It was the last time I've ever stayed at any hotel I'll see Indigo in it's name. To say that I'm disappointed means nothing. I'm really sorry for owners of this hotel. They have an excellent building with great and cosy rooms, well located in Chicago. This hotel has all chances to become a nice place to stay, but not with the staff working there. I've visited more than 40 countries, stayed in more than hundred hotels from 1 to 5 stars, not all of them are reviewed on tripadvisor, but it's the worst hotel in terms of customer orientation. The most interesting thing that the nightmare we faced started after we checked out. We asked the front desk to call us a cab, so they did, but they provided not a meter cab, but a strange one with amazingly high "flat fares" that twice as big as standard ones. So it took us 40 USD to go to EdgeWater. A day later I tried the same route with metered cab and it cost me 24 USD with tips. Moreover, leaving the room my wife forgot to take her diamond earrings on the nightstand near the bed. We immediately called the hotel and asked them to check the earrings. We precisely described the way they looked like and the place where they were left. Hotel staff was sending us from one person to another by phone with no particular result and gave us an advice to come to them personally on Monday, because they can do nothing some manager wasn't working on weekend; we called on Saturday. So I appeared on Monday morning with the same request of helping me to find our loss. There were two ladies at front desk. I gave an idea of the situation to one of them, she called to cleaning staff and asked me to wait a little bit. Then she saw her colleagues with a dog on a leash and with genuine joy she took the dog for a walk, without returning to me. After that I asked the second lady who remained at the front desk to check the status of the search. She called someone and told me that they had a book where they put all lost and found items. There were no earrings in this book. So it means as if there was nothing forgotten at all. On my request of speaking with manager who is responsible for either lost and found of cleaning staff I received a reply the s/he is on vacation and no one else can help. Here is the result: no excuses, no help attempts, no earrings, no money refund, nothing.
Summarizing everything up: welcome to the rotten indigo hotel. | 1 | null |
Worst Worst HOTEL!! Nightmare!!
This is the worst hotel I have never been to. First, the location is not safe, there are lot of homeless people around this hotel, if you have family with little kids, highly not recommended. Second, they said there are free parking available, but the very RUDE hotel manager reserved most of parking space for his family members and himself. Yes, they all live in this hotel. All the ground floor rooms were occupied by his family. Parking lot is very small, You are lucky if you can find one. Third, the room is very dirty. Hotel staff is very bad, not willing to help and keep making mistake. I booked & paid 3 night via Expedia, the second night I went back to the hotel, they locked my room and refused to let us in. I have three little kids waiting inside the car for 2 hours, I talked to Expedia and they confirmed that we had 3 night and the hotel staff had made mistake. We waiting in the parking until 11:00pm. The manager insisted us to provide him a hard copy of the email from Expedia in process to let us in to the room, however I didn't one with me and I asked if I can use their printer which I can print the email out, believe it or not, he refused to let me use their printer. The manager might be the owner of the hotel and he thought he can do whatever he like to his customer, after all the drama, Expedia manager call him and finally we were able to get in the room. I am so so regret to stay in this hotel, please spend a little more to stay another one. | 1 | null |
Second time just as nice as the first
Last visit here was in July 2010. This time we arrived in NYC on 4/29 at 9:00 AM. Dropped our luggage off at the hotel for storage and were invited to go to the hotel's restraurant and have some of the free continental breakfast which was great since I ate breakfast at about 3:30 AM and was hungry. We were promptly served large bowls of fruit, juice and coffee and then bagels and muffins. Had to run to NJ for the day and arrived back at the hotel at about 10 PM. We went to our room which was an executive king on the second floor in the front of the hotel right next to the elevator. I thought the elevator might have been noisy, but I never heard it. The streets did get noisy around 2 AM when the garbage guys came through, but we remedied that by keeping the air conditioner fans on at night, so I wouldn't have a problem staying on a lower floor in the future. The room was huge and the bathroom was equally as large....excellent shower! Very clean also and I am a clean freak. As usual, the doorman was exceptionally friendly. He always remembered us as we came in/out during our stay. The hotel's central location makes it great for getting around...a block away from 6th Avenue and the subway. Felt very safe walking anywhere in the area. Washington Square Park is a great place to hang out to watch people or the dogs in the dog park. I will only stay here when I come to NYC!! | 5 | null |
Beautiful hotel
We really likes this hotel, the rooms are excellent and the lobby/lounge area is stupendous. The only problem we had was with the key cards to the room, which sometimes did not work and had to get security to let us into the room and show him passports. This hotel is in an area where there are not many places to eat, we found a Dennys not to far away which offered good food at a reasonable price. It is easy to get into other parts of LA from here and we found the metro system excellent. | 5 | null |
The staff polite but unhelpful
Dear trip goer,
I found this hotel to have a polite but unhelpful staff that at times could be condescending. I found the rest of the hotel beautiful and in a great location near central park. For the amount of money it cost for a room, you just expect great service and the service and it was below average. I would suggest another hotel in a similar location if I could do it again. | 2 | null |
Room was like having an airport runway next to your bed the noise!!Do yourself a favour stay away save ur £
We arrived after a long flight check in was quick and easy no complaints.
We were given a room on the left of reception on a high floor.
Once in the room was very noisy and ready for bed we realised that the noise of what must be a v loud generator or maint unit was going to continue indefinitely and we were not going to get any sleep.
I phoned to reception to change rooms we were actually offered the room directly below!!! I said how is that going to help with the noise issue is there anything on another side? I mean was he joking!
He replied that they had nothing else to offer us and we would have to downgrade to a small queen room on the other side.
I asked him to confirm this as we had paid for a large executive room.
I was told there was nothing else he could do so basically like it or lump it!
Felt we had no choice but to move to the downgrade if we were going to get a wink of sleep.
So transferred the room smelt old and musty and was so small.
bed was comfortable I will be fair in the review and we did sleep well.just the guest experience as a whole in terms of everything else was rubbish.
Bathrooms were pokey and needing a refurb.
In fact whole hotel needs doing up.
Breakfast was disgusting: fact No choice and cold stale vile food. The choice was cold dry scrambled eggs with nothing to go with a cooked breakfast. Some ropey sausage no bacon or anything else.
Couldn't eat it and had to go to Walmart to buy food across the road.
Was planning on staying again on way back from Rockies but glad didn't prebook. We chose the doubletree Hilton Denver Which was a pleasure to stay at and a much better choice for similar cost.
I would never stay here again and as an ambassador member of the intercontinental group it was a real let down as i normally choose a hotel within this group and had to choose a diff brand of hotel it was that bad and will be writing to let them know.
Hilton seems like they offer so much more value and a better honours programme which guarantee benefits. | 1 | null |
Convenient, comfortable, but noisy
Great Conn. Ave location. Excellent convenient parking under bldg. Room was nice, plush towels, good linens, room size was fine, bath was okay, too. But the bathroom walls must be paper thin-could hear conversations, flushes, water running, etc. AC tough to regulate, as well, but cooled fine. Bar and bar food was good. Stayed out of dining room-not fine dining vibe. | 4 | null |
Nice Hotel but the hotel bars are awful
We stayed at the Lenox Hotel in boston over st patricks night. The hotel was very clean and the girls on the front desk were very nice and helpful.
We were however very disspointed on how we were treated by the staff in the hotel irish bar which seem to be run by children pretending to be adults, it reminded me a bit of bugsy malone.
We complained that one of the bar tenders was stealing money from us by short changing us which was pointed out by another hotel guest. He then insinuated that we were drunk and to cover up what he had done, which was not the case as at least two of the party did not drink.
Because the barman had been rumbled, the bar would let us in then say we were drunk after being in there a matter of minutes and we would be asked to leave regardless of what time of day or night it was, once even allowing us to order a meal in there and then when the food was bought out asking us to leave. The bar staff seemed to be very young.
I liked the hotel and would have stayed again but they seem to victimise us after the bar episode so on this basis I would not stay there again and would not recommend it.
Don't go near the irish bar though, its terrible.....grim, grim, grim! | 2 | null |
Older Property, Well Located!
Stayed here for one night early December 2012 for a birthday celebration.
Enjoy status with Hyatt and was given a generous upgrade to a corner room. However space was still small and the bathroom was a "for one person only"!! The toilet was literally so close to the wall one had to perch on sideways????? The shower suffered with old plumbing and it was difficult to get balance between hot and cold. I was surprised at the "stingy" toiletries, you have a shower but no shower cap??
The bedroom was well laid out and the bed comfortable. We noted the hotel is undergoing cosmetic improvements like new carpeting in the passages.
The gym and indoor swimming pool area is very well laid out offering plenty of machines and free weight equipment. The change rooms not renovated and reflect the age of the property.
Nice lobby entrance and staff very friendly and helpful - special mention of Hillary on the front desk who provided 5 star treatment for check-in. Overall our advice to other views would be that this is a great property for a short stay at the right price. What we mean by that is DC is most expensive on a Sunday night and least expensive on a Saturday night, so if you have flexibility with planning you can get this hotel for around $95 per night which is a great buy for a good brand like Hyatt.
The location is fantastic. Minutes from Union Station which has underground and Amtrak. Can easily walk to many of the attractions with the Capitol Building being just blocks away. We walked all the way from the hotel to the White House which made for some good excercise of about 7 minutes there and back.
In conclusion, an aging property under renovation, perfectly located for short stays, clean and well presented! | 3 | null |
Do yourself a favor and don’t stay there!!
The room is so very small!!!!!!!!!!!!!! If you are alone and 1.10 cm tall then you maybe OK
But otherwise DON'T!!!!
The Entrance is very impressive and dark but everything else is a torture (we both very tall) we've read the comments here to late since we got this hotel via Priceline.
We've tried to upgrade the room but the charge was an extra 100$ per night (we stayed for 8 nights) for this amount of money my husband surprised my and took me to another hotel (" The hotel at Time square" very recommended) for a few nights.
If it's still possible for you book somewhere else. | 1 | null |
Not bad, but not great
We stayed on our way to Florida, and while the hotel itself wasn't bad at all, the design of the room was the biggest problem. Half of the room is a sitting area with a couch that should be smaller. 2 twin beds instead of queens and a very small bathroom. If the sitting room was smaller, the more important areas of the room would be more comfortable. The carpet could also use a good cleaning. Comfortable beds, and a good breakfast made me glad we stayed here. | 3 | null |
Great Location But
We stayed at the Bullfinch for one night for a TD Garden event. Great lcoation in the middle of a lot of things to do and a block from the TD Garden. We were there early due to we wanted to do a duck tour. We were told we couldn't check in because new matresses were being put in the rooms. We didnt have an issue since we were going out anyway and they checked our bag. We were told we could check in at 3pm. We got back there about 3:15pm to a lobby full of people. So wew figured we would go into the lounge for a drink and wait a while. Well they were closed. We decided to go out to a pub aroung the corner and came back at a bout 4:15pm. Still no room. We then went into the lounge where a manager apologized for the wait again. I wanted a glass of White wine. THey were all out?? A Restaurant out of white wine? Well we ordered 2 drinks that cost over 20$ which you think they would of comped for us. After another 45 mins the room was ready. Though it was close to the Garden for $300.00 per night I would think the srvice would be better. Will rethink my stay next time. | 2 | null |
Don't expect YOUR confirmed room to be held!
Being Platinum members, we have stayed at Marriott hotels for many years! This time was terrible! We had car problems so I called at apx 3:30 p.m. and told them we'd be late...possibly after midnight. The woman with an accent told us that this was not a problem, our room would be waiting.
We arrived at 2:00 a.m. and they greeted us, sent us to our rooms...and we found it was a one bed room...our reservation specifically showed a confirmation of a double room! There were three of us...where were we to sleep? I went back to the desk, he told us that they couldn't help if we were late...the hotel was full so they HAD to give our room away! We were exhausted and it took until 3:30 a.m. to get a small cot, for our 6'4" son, to sleep on!
I asked for a manager...none on duty. We were told to get a better room for our next night, again one that was booked in advance...that we would have to be in the lobby at 6:30 a.m. with our luggage, to check out of that room to another.
Exhausted with only 2 hours of sleep, we showed up at the desk...still no manager! We were told to leave our luggage and it would be placed in our new room as soon as it was available.
At noon I called and was told our luggage was in our room. At 4 we returned, expecting to get in our rooms to get ready for dinner. Our luggage was still sitting there. I again asked for a manager. None available! I was telling the younger man how upset I was, another man stepped up asking if there was a problem and the younger one replied, "NO problem...." I disagreed!
I explained and was again told that it is not their fault, there is no way to guarantee a room because they were booked! THAT IS WHY WE BOOKED SEVERAL WEEKS OUT! They said it did not matter, nothing could be done! AGAIN, no manager!
To make us feel better, they gave us free parking in their facility and a tiny balcony! BIG DEAL! I paid full price for a room without enough beds for 3 HOURS! I then had to wait until almost 5 p.m. the next day for another room!
Their parking is inadequate...unless you get there at 10 a.m. and never leave your spot...otherwise good luck getting enough room to park! Everyone parks in 2 spaces, leaving no room to get into it!
We will stay at other Marriott locations! We have told family and friends to go to other hotels! If we are Platinum members, what does everyone else have to deal with??? | 2 | null |
Son had to sleep in chair all night
My son booked several rooms for himself and office staff attending the ADA convention at the Moscone Center in October, 2012. Our room was confirmed for two double beds (we had the paperwork that confirmed this), but upon arrival, we were informed that the only room available was for a single king bed. As a result, I took the bed and my son slept all night in a chair/chaise. We were told that we could try to change rooms for the second night, but we had classes early the next morning and events going into the late evening, so......he slept in the chair for the second night also. Also, the bathtub didn't drain properly and every time we took a shower, we had to stand in a foot of water. All this for $300+ per night per room....I expect more from a Westin property. | 1 | null |
Perfect spot and great service
My family of 5 spent one night at this very clean, very centrally located hotel in Philadelphia. We were on the 17th floor and didn't have any problem with noise. The room was clean and ready for us (we needed a crib and it was waiting in the room). Breakfast in the morning was excellent, great choices and the staff were incredibly helpful. It was about a 15 min. walk to the Historic area attractions but very easy to navigate. We'd definitely recommend this hotel to friends. | 5 | null |
Old and shows it...
Stayed there 1/23/12 that was enough. Historic yes, nice no. Shabby in all respects. Water does not get hot, TV sketchy, heating in winter abysmal, service indifferent. Air quality in the room is appalling. Internet slow and erratic $12 a day. Other staying there reported the same. I certainly would never take my wife there. All in all the Chicago convention and tourism should get this off there list. | 1 | null |
SpringHill Suites Oct 7-9, 2012
Our stay in your facility was excellent. The proximity to Riley Children’s Hospital, parking, food, and comfort are all reasons that Springhill Suites is our preferred location when in Indianapolis. The beds were very comfortable, the sheets and carpets clean and room organized for maximum efficiency. We slept soundly and never heard single sound.
The breakfast was excellent with a huge variety for all tastes and likes. The staff and management were friendly, helpful, and courteous. | 5 | null |
Great stay; excellent value
Hotel 91 is located in Chinatown just North of the Manhattan Bridge. It's one block from Canal Street, two blocks from the F Train line, which runs up and down the middle of Manhattan, close to Little Italy and the Village.
Odd entrance from street level into a long tunnel.... reception desk is on the 2nd floor. The desk clerks were very nice and very helpful. They suggested restaurants, gave directions and stored our luggage on our day of departure until we needed to leave for the airport.
Our room was clean and the beds are super comfortable. As long as you don't mind all night subway train noise (and it really wasn't that bad and the train track was next to our wall), this place is a great option for getting out of the touristy areas.
Biggest con is the elevator. It is VERY slow, especially during check out time. Take the stairs whenever possible. The other con: coffee and tea are served 24 hours; both are instant. :( | 4 | null |
Business visit--good rate, location, service
I recently returned from a 3 week business trip and stayed one night at the Hilton Garden Inn Chelsea-New York City. It was my first stay, necessitated by clients staying there, as well, and I must say that I was quite impressed. For a Hilton Garden Inn, my room was quite spacious (business king), the service was great, and the location was pretty good, too. My rate was significantly less than the other hotels I normally frequent in the city (Paramount suite, Le Parker Meridien, W Times Square, Tuscany/Court, W Union Square, etc.) for business, too.
I had great air conditioning at the Hilton Garden Inn, something I didn't have when i moved the next 2 nights to the Le Parker Meridien for the weekend.
All in all, for those wanting a decent, clean, and nicely located hotel without a lot of fuss or pricey room, this is a great option. | 4 | null |
Pleasantly surprised
I only booked this hotel because all others were filled, but was glad I did. The property is attractive outside and the rooms, although not elegant are perfectly adequate and large. Best of all it had a very large work station. The location of course is the best. Staff is friendly. It really is a good value for the money. Only problem is that the internet booking service lied and told me parking is free-it's not. There is a $5/day charge. If you have any questions bout a hotel, always call them directly as those internet travel services will say anything to get you to book a room. | 5 | null |
Nice hotel - Choose your floor
I stayed at the W Boston this week. The hotel was clean and comfortable and the service was good. The only issue I raise is the noise from the street. I was on the 4th floor and the noise was a significant factor. Ask for a room higher up and it may be better. | 4 | null |
I expected better from the brand
The Hampton Inn is in a good spot across from the Philly convention centre and is fairly central for touring the city. The rooms are good size with comfortable beds, air con, coffee maker and large tv. The free breakfast, wifi, coffee and cookies expected from Hampton Inn were all present, although I think the breakfast was fairly simple and the staff ignorant.
As others have mentioned, there's a huge homeless problem in the city and I found people walking in and out who obviously weren't staying at the hotel, the coffee on tap is a draw, naturally! The concierge never wore uniform, which isn't right in any hotel, and the silly pool is so small it should be converted to a second hot tub for when the other one is taken over by a group of teenagers, as happened both times I tried to use it.
The internet machines on this level were fairly slow and kept freezing up, and I felt a little unwelcomed by staff who are generally superb at Hampton Inns I've frequented in the past.
A comfortable night's sleep, but that's all for me. | 3 | null |
Texas Football Game
We chose this particular Days Inn because of its location, walking distance to Texas Staduim. The route to the stadium was next to a highly travelled highway. There was another route, but the staff did not tell us. Also, the appearence of the hotel was much worse than the photos.. The road noise was very loud, even with the door and window shut and the air conditioning on. | 2 | null |
Clean and comfortable
We stayed three nights at the Warwick. Our room was clean and comfortable, and we had a great view of 6th Avenue. We interacted with the front desk and concierge staff; all were very friendly and knowledgeable. The Warwick is conveniently located across the street from MoMA (and we enjoyed Free Friday without having to check our bags and umbrellas because we left those back in our room). It is also easily within walking distance of Rockefeller Center and Central Park. I would definitely stay there again. | 4 | null |
good for just one night - Crickets in the room
I was at this hotel for one night on Jun 30th. I rented two rooms because I went with my family to visit Austin for two days. I am glad we went to bed very late and we were tired, as soon as we opened the doors we saw the crickets on the wall. We asked for non smokings rooms but you can tell that someone was smoking there. The sheets were clean, nice hot water but it is the only good thing i can say about this hotel. Breakfast was very poor, not much selection of things, just two kinds of cereal, two types of bread, wafles, some small apples and that is about it, terrible coffee almost taste like water. I heard people passing by and they were very loud. They didn't think that there were other people trying to sleep. | 2 | null |
Functional and just fine
This is an old style motor court hotel, with two tier-level hotel rooms. I would recommend staying on the second tier as the first tier is probably quite noisy from parking cars and slamming doors. I stayed here for 5 nights for the Offshore Technology Conference. As long as you're expecting a functional and clean room you won't be disappointed. Don't expect the Four Seasons for motel prices! The hotel is only 15 minutes from Reliant Center and about 45 minutes from the International Airport and 25 minutes from Downtown. European travellers will be pleased with the size of the room which includes a large bed, Sat TV and lounge area. The bathroom is relatively small but has a nice powerful shower. My only real issue was with the a/c which was very noisy (I am a light sleeper) so I had to turn it off at night. The sound proofing isn't great as I could hear other guests going into their room at night and you can also hear the rumble of traffic. Plus there was this annoying bell noise coming from somewhere within the compound which started early in the morning - what is that? The breakfast area is small but very clean. European travellers may object to the plastic cutlery and plates at breakfast but the scrambled eggs and bread were nice. There's not much nice fruit or fresh fruit juice but what do you expect for free! It's definitely not a Romantic hotel but for the price I was pretty happy. | 4 | null |
Outstanding
I spent three nights at Mandarin Boston , spotless hotel , luxury , great staff , brand new , perfect location the deluxe room is very good
They also have a "6 stars " Spa , best I ever been , best hotel in Boston | 5 | null |
Great location but small rooms and some kinks
Location great, room was clean, staff friendly. But there was no hot water when we wanted to shower last night before bed. And one of two treadmills in fitness center was out of order both mornings were were there. We've stayed at Hotel Metro (on the same block) before and that place has much more charm, character. | 3 | null |
Designer Hotel at Central Park
The Hudson is a nice designer hotel (lots of wood an dim light) close to the southwest corner of Central Park. Staff is friendly and helpfull. Room prices are reasonable for this part of town, though rooms are very small. However for one person or if you don't plan to spend much time in the room it is ok . Drinks at the bars are overpiced( $18 for a glass of house wine). | 4 | null |
Attracts voyeurism
This hotel attracts young, successful, creative types who appreciate the high end design and want to be located in the trendy meat packing district of NYC. There is superb bar on the 18th floor which offers stunning views of the city and a roof garden which is a must see.
Each room, while compact boasts a minimalist feel with all white furniture. You may also be surprised to see a glassed walled shower in the middle of you room. What makes The Standard's rooms so exceptional are the floor to ceiling windows which offer guests an wonderful panoramic view of the NYC skyline. Be warned, these windows allow office workers in the adjacent building a great view into your room, so don't get carried away and forget the blinds. | 5 | null |
customer service
I had reservations for 7/22/2012 and “STAR”the lady behind the counter was a nice lady at first. There was a couple in front of me, and at this time it was 2:30-2:45 pm. The couple were just checking in to see if their room was available since it was before check in. Apparently their room wasn’t available, and she was able to give them someone else’s room in hopes that she wasn’t giving them MY room. Well when it came to my turn, my room wasn’t available just yet. Which I was ok with it since it wasn’t exactly 3 yet. Well I decided to go across the street to gas up on my rental and didn’t come back to hotel till 3:10pm and my room WAS NOT READY!!!. She had informed me that I did NOT notify them that I was coming, which I shouldn’t have to if I already have reservations. She suggested 3:30-4 it should be ready. I informed her that I shouldn’t have to call and inform them of my coming because I had reservations and because now it was already passed check in time. I was furious because it made me feel as if they couldn’t deliver their check in time and b/c she did NOT have answers for me. If it’s passed 3 pm, rooms should be available already. Her customer service knowledge was poor and she couldn’t handle situations like this. I would suggest for her to have some more training as she had a co worker answer my questions as she stood there and looked at me as if she didn’t know how to answer my questions. There were several customers just waiting in the lobby for their rooms to be available as well. Other than that, the room I stayed in was great. I probably would come back if it’s my last resort. | 2 | null |
Shabby, but not shabby chic
Over the years we have stayed at The Marina Inn, there has been a steady decline in the condition of this property since our first visit. Obviously there has been an ownership change ( maybe a few ) since the days when the 3 Sisters Group owned it. The furniture is well worn, carpet needs cleaning at least,plumbing is very temperamental,the sink was old and cracked, elevator is unusually noisy, continental breakfast is pathetic. The outside of the building is in disrepair as well, it needs a paint job for starters.You get all this for approximately $190.00 per night ( weekend rate). On a high note the location is very good, close to Union Street and Cow Hollow and just around the corner from Chestnut Street where there is trendy shopping and great eats. The bus line #30 stops just on the corner which gets you to the Wharf, Chinatown and downtown very easily.
What a shame this place has gotten so bad. it could be and once was a great place to stay. | 2 | null |
San Diego Fantastic Location
Great hotel, friendly, helpful staff, no wireless in rooms, walk to everything, theatre, shopping, Seaport Village, restaurants, Petco Park, outdoor symphony, etc. Park down the street at Ace Parking Garage on 6th St. for less than 1/2 the price at Hilton Valet Parking Service (which was 40.00 per night). Some have commented about the proximity of train tracks and signal noise, not a problem for us, we were so tired from high level of activity. Highly recommend. | 5 | null |
Awesome Place!
We stayed a week at the Westin Riverwalk and truly enjoyed every minute of our time! As we arrived, we were greeted by the helpful valet personnel. The front desk people were very welcoming and went the extra mile to make us feel at home. During our stay, we only wanted room service once. The housekeeper, Flor, was extremely kind and checked on use daily with fresh towels. The best part of our stay was meeting the General Manager William Petrella. He is a professional thoughtful man that was able to assist us with our special needs child. Keep up the great work Westin Riverwalk! | 5 | null |
no frills hotel for solos/couples, but well kept in a perfect location
This is a place that definitely would work for some, and not at all for others. Stayed in September for 3 nights and originally booked a queen with bathroom for $209 a night, but then saw it was almost half as much for a single queen with shared common bathroom (109-119$) and during the weekend I stayed the neighbouring 4 star hotels were running around 400 a night
As mentioned in other reviews, this is a remodeled victorian building, so the rooms are very small. In the Single Queen, the bed takes up 90% of the space with maybe 1 foot around the permiter, and the walls are very thin, very easy to hear noise from other rooms. So not the best place for people with rambunctious or small kids, large families, some seniors, people on long stays or pack heavy. The shared bathroom and shower was very clean and never had to wait, but the rooms are about the size of closets, so not for claustrophobics.
The room itself was perfectly fine to pretty decent. It was nice and clean, bed was pretty comfortable, and had flat screen TV and good wifi connection. I skipped the morning coffee and muffins in the lobby.. it was bizarre seeing patrons scattered everywhere in the lobby having their coffee whereever they could find a spot to sit. I think they need to partner with a nearby breakfast place or have a rail along a wall and barstool seating to maximize space, but then that would dectract from the victorian lobby.. they are trying to have it both way.. but falls flat there.
Service seemed friendly enough to me, but I didnt really probe with my questions. having stayed in European hotels before, I can understand the range of opinions to quite helpful to not at all usually the direct correlation is the more lenghty/difficult the question, the more impatient/less helpful they will be.
The best asset of this place is the LOCATION!. You can take the train from the airport to a station which is about 100 feet from the hotel, basically a walk around the corner of the Old Navy Store. Also at that location is the Metro (subway), the trams that go to Castro, Fishermans Wharf and elsewhere and the cable cars to Fishermans Wharf are about 2 blocks away. Every mode of public transportation available is pretty well much there and will get you anywhere if you know what youre doing. Within that 100 feet walk to the hotel is a mall with all the main stores (Bloomingdales, Old Navy. Ross and the Apple Store is across the street... Macy's Union is a block away..and goes on and on MoMa and Yerba Gardens less than a block out where theres a AMC Imax theatre and greenspace and a small kids park.The walk to At&T ballpark is an easy 8 block walk down 3rd street. In this part of town, I felt fairly safe.. you will see homeless people around, but you will in all parts of SF, but lets say compared to the Mission area at night, its pretty quiet and docile. | 4 | null |
Good value at charming boutique hotel
I found the Morrison Clark when looking for a less expensive hotel near central Washington DC. My room was small but well-appointed and immaculate. The staff was consistently cheerful and helpful. Complimentary wifi was welcome, as well as excellent room service food from the restaurant. My only qualification is that the hotel is not a good choice for people with mobility limitations; there is a full flight of steep steps leading to the front entrance, and rooms and hallways (as would be expected in a historic building) are not generously sized. | 4 | null |
Disgusting Place
DO NOT STAY HERE! This place was the second worst hotel that I've been in my entire life. The place is filthy, unkempt, has cracking paint everywhere, por lighting and disgusting carpet in the lobby, elevators, hallways, and rooms!
I felt like I was in a Stephan King movie and was waiting for insects to be seen which I didn't.
You would think that a place this big right accross from Madison Square Garden would be decent but it's really disgusting.
However, the staff were quite nice and the steak restaurant in the back of the hotel was pretty good. | 1 | null |
Stay Somewhere Else
I travel a lot for business and my stay here as we started to explore the Houston market was one of the worst yet. The staff was polite but didn't really care about delivering good service- the bartender actually told us that he was ready to go home to try to discourage us from having a drink when we wrapping up for the evening. They put me in a smoking room for the first night of my stay even though a non-smoking room was confirmed for me twice earlier that day. All they had to offer for that was an "I'm sorry." We held an event here and the service and space were sub par. Despite numerous attempts to reach General Manager, Mary Grace Gray, during my stay via the front desk agents and follow up post stay my calls or emails were not answered by her.
My advice, stay somewhere else where they care about you as a guest. | 1 | null |
Not a bad stay
I booked this hotel through Hotwire(2nd time using it) and after reading the reviews i was a little worried. Turns out I had nothing to worry about. The front desk clerk was as sweet as can be.. We got there early and she let us check in at no extra charge. We did get wrong room choices which was quickly corrected without any hassle.The breakfast was what to be expected, typical items, waffle, fruit, coffee, juice etc. As for the rooms, they were comfortable enough, clean. The only thing I could see wrong was that the tubs do need to be resurfaced, the grunge gives thwm a dirty look. All in all I would stay there again, like I said I got this hotel through Hotwire so the price of the rooms was great. Hope this helps. | 4 | null |
BEAUTIFUL
This hotel is stunning! I was following the construction of the project last year and couldn't wait to get a chance to stay there. The exterior is unique with it's undulating balconies and a lot of the rooms have access to them. Taking in views of the city from my 11th floor balcony was something I had never done before at a hotel. The lobby is beautifully designed with luxe finishes and furnishings. The rooms are great, too. The hotel offers two different styles of rooms, so you may choose what type of ambiance you enjoy. The beds were comfortable and the rain shower was relaxing. I did not utilize the staff often but when we did interact they were professional and accommodating. I would definitely stay here again. | 5 | null |
No to Pleased
Hello I booked a King bed online and when I checked in I was told that the only room available was two Double beds, I let them know that is not what I ordered and I paid and ordered way in advance, but what could I do but take the room. I go up to my room and I need to iron my clothes and the iron board looks like it has been abused and the iron had a stain on it that would difinetly ruin my clothes if I had tried to iron them with it. I then had to take a shower and NO HOT WATER, I went to the Hotel phone and pressed the front desk button and Yep That did not work either, I had to call from my cell phone.. The room was very small . I guess you get what you pay for.. Lessoned Learned | 2 | null |
If you have the means, avoid this hotel!
Pros: Staff helpful enough (got us a crib), Navy Exchange across the street.
Cons: Parking fee, no breakfast, less than pleasant atmosphere.
I had reservations at the Holiday Inn nearby, but the reservations fell through. Had my agent book the next closest hotel with availability. Should have inspected the room before checking in, because I would have passed on this one. I found it to be outdated, dimly-lit, and in disrepair. The air conditioner was noisy, and when I notified the front desk, the lady only made a note in her logbook and replied "Try to get some rest". No such luck--the bed was too uncomfortable. We had reservations for two nights, but checked out after only one. Won't stay here again. | 2 | null |
Mini-bar rip-off
As a Hilton Diamond traveler, I was disappointed when I was charged for the "complimentary" water in the mini-bar on the Executive floor. I am not concerned about the $5.17, but when I told the Exucutive Lounge person, who checked me out, she said the auditors would catch it when the hotel charges were submitted and she could not take the charge off. I was skeptical, but said I would check my Amex billing to see if a credit was applied. Of course, there was no credit when my bill arrived. They can keep the $5.17, but don't tell customers something that is not true, and something that I had never seen at other Hilton family hotels.
Actually, I would rate this hotel a "4" or "5" and the Executive floor is excellent. The Media Grill restaurant was good, but it was a little strange getting "hawked" by Shawn (our waiter) as we walked by in the Atrium. The cheese cake ice cream was a tasty treat. | 2 | null |
Best location
Located on 6 Avenue between 53 & 54, the Hilton is great for a Manhattan urban holiday. The delux rooms were really comfortable and we enjoyed ourselves in the hotel very much. The fitnes center is also very well equipped. | 4 | null |
Clean Motel
This is a motel with basic amenities. I liked that it came with wi-fi. The room was surprisingly clean. The manager was very friendly and accommodating to our special needs. The only problem is that there was a distinctive smell of weed in the room when I came back at the end of the day. I had to leave the windows open for a couple of hours to get the smell out. I don't know if I would return as this is not the kind of place I usually stay at. But if you are on a budget and looking for a basic yet clean place to stay, you might want to give it a try. | 3 | null |
Mixed bag
I stayed at this hotel, as my normal Dallas hotel was booked. The lobby was clean and initial interactions with staff were outstanding. Room was clean, but unusually small, even for a downtown Dallas hotel. Lack of a fridge was ridiculous. I about broke my neck in the tub/shower combo as there was no texture/grip tape on the tub. Major safety hazard. My poor rating came from a run in with an asst. manager that I simply asked to point me to the lobby bathroom. He scoffed at me and acted as if I was bugging him. Condescendingly directed me to it. This was uncalled for and rude. The head valet, jimmy, was outstanding and became my go to guy instead of concierge. I described the rude manager to Jimmy, and he and and 3 other valets knew exactly whom I meant. This speaks poorly. I asked for a Manager to mention the event to her staff, and she seemed unconcerned. The main staff is outstanding but management needs customer service lessons. This soured my stay enough that I cut my visit short, even though I paid for the night anyways. | 2 | null |
Good with some minor flaws
Check in experience was wonderful. Room was clean and neat. Room service was lightening fast and the food was excellent. Very convenient to Capitol Hill. Four stars because there was evidence of lack of maintenance/ attention detail in my room - Tub was chipped, shower grout was stained and moldy, and the ceiling in the bathroom was saggy with chipping paint. Sometimes letting the smaller things go is an indication of bigger problems. Overall I would stay here again. | 4 | null |
Don't do it
Pro: The people seem nice.. all three of them. Internet worked well until the last day.
Con: Most other things
We arrived on Sunday night. They put us in a wing that has had a lot of water damage and it wasn't not all fixed. The entire wing smelled of mildew.
We had no hot water and in one of the rooms the bed was so bad you rolled to the middle when you laid down.
Switch to a different building the next night. Better... The next morning went to work, came back and room service had taken the dirty towels and not replaced them. Still had enough. They left no water.
Next day came back from the job and our room had not been cleaned, no clean towels, no water, no coffee, bed not made.. NO service at all. Called the desk and she said she would "write it down" . Well that was helpful! Problem was she had no one there to fix it and it was only 6PM. I had to make several trips to the front desk to get what was not there. That night no hot water again. Next morning no hot water again....
Save yourself the trouble.. this place in my opinion is an old run down dump of a place. It looks and feels it's age. | 1 | null |
City Trip
Fine hotel at a perfect location. Everything is in walking distance. Price-quality is okay. This is a good hotel for a city trip. Millenium Park is really close. Rooms are fine, bed is okay, television is good, shower is good. In my opinion the staff could be friendlier. The wifi connection is okay, even if you stay on the 9th floor. | 3 | null |
Great price & service, bad everything else.
For the price of the hotel stay, the service was paramount. However, there were several dead bugs in the room, which could indicate a recent extermination. So maybe they should do a better clean up after having an exterminator in. After doing a little cleaning, I was still willing to stay, as I knew I wouldn't find that price anywhere else on such short notice. There also a very odd stench in the hallway, once you enter the room the smell was gone. The location was good, it was close to everthing that I needed to get to. Lastly, the continental breakfast not very desirable. If the hotel would just clear up the smell in the hall and be sure to sweep away the dead bugs, it would be much better. | 2 | null |
A GOOD VALUE BUT.....
This hotel was close to attractions and airport, so we chose it for that reason. We had a large comfortable room/very quiet and economical BUT, the bedspread was stained (ICK) and we removed it as soon as we entered the room. The room iteself was fairly clean but dust caked in all corners and along quarter round.
I would likely only stay at the Ramada again if I couldn't find anything else due to the 2 stated issues above. | 3 | null |
Overall Good
The hotel room was clean. The bed was comfortable, I had everything I needed. The restaurant wasn't great and it has very awkward floor plan - not exactly inviting. However you are so close to so many other restaurants that I just went elsewhere.
Overall I would stay again. | 4 | null |
Comfort Inn
Perfectly placed hotel - close to Central Park and the Natural History Museum and within walking distance of Broadway and Times Square. Reception staff were so welcoming and helpful throughout our stay and were able to offer good advice about places to eat and attractions.
Rooms, albeit a little on the small size, were comfortable and clean with a suitable range of facilities. The availability of an iron and ironing board was much appreciated.
Breakfast offered a good variety catering for all tastes. However the eating area in the breakfast room is far too small for the numbers staying at the hotel.The staff are aware of this and did their best to alleviate the problem -this problem will always prevent them getting better reviews unless it is resolved.
Would happily stay here again because of its ideal position. | 4 | null |
Great location
The Metro hotel is in an absolutely fabulous location for visiting New York City. The central location makes it great for walking not only to the big shops nearyby, but also to Central Park, Soho, Little Italy, and all the other major attractions of this fabulous City. Nearby also is the theatre district with ticket cabins offering last minute deals to all the great show. The hotel itself really is a good 4 star hotel, very comfortable,courteous staff, and the complementary breakfast is somewhat of a bonus in this day and age. There is also a great restaurant attached to the hotel serving great food. Just a few yards away from the hotel is a great Irish pub surving great beer and showing good sports. A great hotel for a short NY City break. | 2 | null |
This is NOT a 4 star hotel
I have no idea how this place got listed as a 4-star hotel, but it is not even close. If you are looking for a nice place and want to splurge on a fancy hotel, go somewhere else. We spent three nights there this weekend and from the moment we opened the room door, we regretted having spent $400/night for this place. The wall paper was peeling and bubbling, the furniture in the room was dinged up and stained and had seen much better days, the blinds were cracked and dusty, and there were years of grimy buildup in the corners of the bathroom floor. All of this, in a supposedly upgraded room. We called downstairs to see if we could switch, but this was the nicest room they had. OMG, such a disappointment.
In addition, they have very few amenities. There is no room service, for example. And the restaurant on the ground floor closes at midnight, so late night meals are not an option. The balconies that look so nice on the website close at midnight as well. For a city that never sleeps, you are going to have a hard time finding anything to do around here in the evening.
On the positive side, the restaurant does have good food, though it is very expensive. The hotel staff is nice. The hotel is 2 blocks from the subway and there is a great market across the street for groceries. Overall, however, I would definitely not stay here again. | 2 | null |
NOT HAPPY WITH STAY
We were greated with an ill front dest clerk as we checked in. After checking in, we were put in a room that was ok. After we got settled, we turned on the TV and it was not working properly at all. There was a line in the middle of the screen. I called the front desk and it took a long time and I had to go to the front desk as we were leaving for a couple of hours before, they sent someone down to check the TV. I also asked about a local fast food restaurant and was told that there was not one in this area. There was one less than a mile away. That was a total lie. For some reason, they did not want us to eat there. There is a little turmoil going on with this restaurant right now. Also, the back entrance was totally nasty. Trash everywhere. Cigarette butts everywhere. The towels were so hard. I have never felt such hard towels and wash cloths. We were also in a non smoking room. But could smell cigarette smoke. We will never, I repeat never stay at a microtel again. | 1 | null |
Fantastic hotel
My wife and I stayed at the XV Beacon recently and absolutely loved it. We have traveled extensively on business and pleasure and found this hotel to be by far the nicest. The room was very comfortable and had everything we needed. The gas fireplace a great touch. The hotel staff was extremely helpful and pleasant. | 5 | null |
Had to go outside to change my mind
Very small rooms. Had to change first room because of heavy smoke odor. Had to be there because of work in our apartment, felt like we were being punished. | 3 | null |
Fun, hip, and friendly
We stayed at the Wit for a week over the July 4th week. Perfect location, friendly staff, really great rooms, and great whimsical touches throughout the hotel. Nature sounds in the hallways, stickers on the toilet paper. Fun. The housekeeping was excellent and so accommodating. The rooftop bar is great and has a super view. Great place to watch the sun set. Would definitely stay there again. Walking distance to absolutely everything. Great shopping close too. | 5 | null |
My Kind of Town
I start by saying a very good hotel is made great by it's staff. The Swissotel is no exception. I must thank Rhonda in particular. Above and beyond. With a sold out hotel of CPAs and soccer players we never felt rushed with our dozens of questions and requests. Thank you from your new Rhode Island friends! You made a great city all the more enoyable.
The location is ideal for getting around the city by walking, cab, bus or rail. The rooms were spotless and well kept, the hotel fresh and airy (note this hotel has great air circulation systems, not one area was stale or stuffy and the room hvac it great). The lobby bar staff were attentive on all shifts and everyone smiled.
Our friends attending the conference said all continued through to their meeting services.
I do not know if it is standard practice or an ooops but not having top sheets between you and the duvet on the beds was a minor inconvienence and rectified relatively quickly with a phone call.
We will return to this wondeful city and most certainly will stay with this hotel again. | 4 | null |
San Francisco Stay - Orchard Hotel
Excellent hotel. Well located near Union Square. Hotel is spacious, well appointed and staff is friendly and knowledgeable. | 5 | null |
Hungry Bed Bugs
I will never stay in this dump again! The telephone had no dial tone, I couldn't even call the front desk to request the wireless internet password! The cost of this budget motel will be more expensive than a stay at the Hilton by the time i treat my luggage and clothes for the BED BUG Infestation!!! I wish i had read some of reviews before booking :-(. Lesson learned. STAY AWAY FROM THIS BED BUG MOTEL! | 1 | null |
Smaller than my closet
I get it. NYC is a crowded place. But honestly, my room at this place was smaller than my closet. Or that's how it felt. It was WAY too small for two average size people. We had to take turns getting dressed so as not to jab the other with an elbow or shoulder. I am not exaggerating. The room was so small that once the fan came on to heat the room, we had to turn the air conditioning on to cool it. The hall way is scary dorm style. BUT, the guy at the desk, Alex, was lovely and personable. So many places to stay in NYC. I won't stay here again. Too expensive. Did not feel it was a good value. I don't mind "cozy" but this is "cramped". Oh, BUT AWESOME location for one diminutive person. | 3 | null |
Great hotel, great value
Terrific hotel, probably the best of our trip. The Maxwell is really a great hotel. We had a corner room, with two queen beds for my wife and I and our two teenage boys. The room was very spacious. We particularly liked the hardwood floors. Not something we see very often in hotels and it was really nice. It just seemed --- cleaner. And the rooms were very clean. Bathrooms were big and spacious.
The parking was great and very safe. The location is good too, near the space needle. It's really a very easy walk. We were traveling with my parents who are in their late seventies/early eighties and they made the walk just fine. But having the easy and free parking made traveling very easy. Didn't have to mess with the high priced parking of direct downtown, but then we easily drove downtown and found free street parking near the Pike Place market. We also could have taken the monorail. The hotel is not near the interstate, but is an easy drive to it.
Really wished we had more time in Seattle, we were only there one night, but we easily would have stayed more nights at the Maxwell. We would recommend it to anyone in a heartbeat. | 5 | null |
Convenient to LAX
After missing a flight, I had to find accomodation at midnight. I started ringing around and the person who answered at Holiday Inn was most helpful and gave me the best rate - so I booked and caught the free shuttle over. It was about 1am by the time we got up to the room.
The lobby and hallways are bright and well maintained.. but the room we had was quite dated and in need of renovation. The room was clean, but the beds were small doubles and the linen was quite thin. Air Conditioner was tricky.
View from windows in the morning are of the airport - my son was entertained watching all the planes coming in to land.
One thing I really disliked was the ventilation was terrible in the bathroom and after I had my shower .. the ceiling continued to drip on me from the condensation. Yuck!
The staff were great re: storing our bags after check out.
Special mention to Joe who was very helpful re: suggestions for places to go that day before our flight.
The hotel served its purpose, was reasonably priced and was convenient to the airport with the free shuttle. I probably wouldnt stay here again though. | 3 | null |
Disappointing
The front desk staff was determined to be unfriendly and did not accomodate any of our requests. We asked for a refrigerator... never even got a follow up denial of one. The shower head was cracked and water sprayed up to the ceiling. The cords of the lamp on the desk was a trip hazard when trying to close/open the curtains- as was the heating/ ac unit cord. The room appeared clean enough - but the bed was small (only a double size instead of queen or king). Breakfast was available for a fee - most motels offer it free w/ purchase of a room.
I was glad to stay only a single night - won't reserve this one again! | 2 | null |
upgraded room came with two bedbugs
Spouse is Club Carlson member and we are planning Scandinavian vacation. Hence, took advantage of point bonus for booking a stay at any Radisson. As we live 35 miles from New York City, we looked upon this stay as a way to enjoy an evening in 'the city' without having to take late train home.
Spouse paid extra for room larger than 'petite.' Front desk was friendly and as assigned room was not ready, 'upgraded' us. The room we got - 736 - had two full bathrooms (both small), but otherwise was a normal room. Nothing special. As the room backed up to one of the service elevators, it was noisy. Water was hot, pressure was fine. Drains were fine.
However, when I awoke at 3:00 am, I saw a bug on the bed. I squished it. Then I saw another. This one splatted out blood when squished. Yuk. We are retired and travel a lot, all over the world. This was the first bed bug I have ever seen, and as I was sleepy, I did not realize at once what it was. Needless to say, that was the end of my sleep for the night. I turned on the lights and checked the rest of the bedding as best I could without waking spouse. Then kept vigil until he woke up. Told hotel manager (brought one bug in piece of paper), who reduced price of room and comped us to breakfast. However, nothing could recompense me for my lost sleep, or the extra work of washing EVERYTHING we has with us. | 2 | null |
Never again - filthy, poor amenities
Stayed 3 nights in Nov. 2012. I only stayed at the hotel because it was recommended by a conference I attended.
Room was filthy and I had to call in cleaning crew. Layer of dust on all surfaces so when I put my coat down and lifted it up, it was coated with dust. Fabric on furniture was stained with a white substance in many places and large patches of white flakes covered chairs and desk (perhaps dandruff?).
Light fixture had broken switch making light very difficult to turn on. Reading light above bed was damaged and about to fall off and wouldn't stay in place. Shower door (one of those 1/2 doors covering 1/2 of the width of the shower) leaked resulting in large amount of water on the bathroom floor. Window hinge was broken disallowing window from fully closing. Fiddled with it a bit and finally was able to get the window fully closed and locked. Carpeting was so filthy that I dare not walk barefoot on it. Paint peeling on walls next to elevators.
I have never before stayed at a hotel or motel that was so poorly maintained. I wouldn't recommend this hotel at any price. | 1 | null |
Nice hotel in a good location
I stayed at Hilton Union Square over Labor day weekend, in a room on the 16th floor in Tower 3 facing the pool. The room was recently renovated and was very nice. There is a skybridge connecting towers 1 and 3 with a view of the city. There are lots of seating areas in the lobby and many people hang out their on their laptops to avoid the Internet charge. The hot tub is a great way to unwind after a day of seeing the city and there is also a heated pool. Seems strange there is very little light in the pool area at night.
Hotel is one of those big, convention hotels and can be crowded. It is in the middle of the heart of downtown San Francisco. The hotel is close to some sketchy areas but as long as you go east when leaving the hotel you will avoid them. | 4 | null |
Smelly and Dirty
Room stank of stale cigarrette smoke and hotel refused to move us to another room. Bedding was dirty and rooms in despearate need of a refit. I strongly advise you NOT to stay here but to look elsewhere. | 1 | null |
Easy Access In and Out
We stayed here overnight. Once we exited highway 290, we turned left at highway 6 and left onto the access road for approximately 200 yards then turned right on Wortham Center Drive. Homewood Suites was on the left, next door to a BBQ restaurant. It was so easy for us to check in, unload our luggage and park our car. On a previous visit to Houston, we stayed across highway 290 and the parking lot seemed unsafe, it was noisy (from the highway) and there were bright lights from a very busy gas station next door with cars in and out all night and I really didn't sleep well, but this was definitely not the case with our Homewood Suites experience. There were plenty of parking spaces and the area felt safe. The lobby was decorated in a modern and comfortable decor with soft neutral earth tones and nice accessories. The front desk service was professional and efficient. Our room was very clean. Our suite had granite counter tops in both the kitchenette and the bathroom vanity area, which was separate from the toilet and shower closet. Our bedroom was separate from the living area and kitchen. It was very quiet and dark and our room quickly cooled down to a comfortable level. We had five mini sized pillows, but I was able to focus and adjust my head on one. I slept comfortably. In the morning we had coffee in our room, but downstairs there was a breakfast buffet next to the lobby area, which was very popular with all of the hotel guests. I only had time for a yogurt but I was glad this service was available. We checked out and my husband had our car loaded in less than seven minutes and we were on our way. This really made our quick trip to Houston effortless. | 4 | null |
Better take some ear plugs if you're a light sleeper.
This hotel does have a good downtown location but being located just above a freeway its main negative point is that it is prone to the continous noise of traffic. I am a light sleeper but even up on the 18th floor where I was located my first night was very disturbed, By the second i slept a lot better but maybe this is because i was so tired from the previious night. The air conditioning I also found to be noisy so i turned it off.
Otherwise the room facilties were very good, a nice comfortable bed, a very clean and spacious room with a , large TV and a fridge .I am unable to comment upon any the hotel's other facilties or food as i didn;t have the opportunity to use these during my stay. Also I must add that the the staff I met were very courteous, attentive and helpful. | 4 | null |
Great location and friendly staff
My wife and I stay in San Francisco about 30 days a year on business and pleasure. My wife loves the location of the Parc55 over many other more high end hotels that require a walk up hill after shopping. We enjoy the friendly staff that always greet us by name from Sara and Christina at the front desk to Arman at valet service to Sergio at the club level lounge. The price is always very good and at times you can find extremely good deals on room rates. | 5 | null |
Reliable quality
Stayed for 2 nights to do a course at the Texas Medical Centre.
The hotel is typical Marriott brand. Comfortable, clean but not overly luxurious. As this hotel is mostly for those visiting the medical centers in the area it is good value for money as the location cannot be better for doing this.
No issues with check in and my colleague who had ordered some equipment items to be delivered for the time that we were there found the front desk staff very helpful in sorting out a few delayed items.
The room was clean and comfortable with an 'okay' bathroom.
Wifi was at a cost except in the lobby.
The restaurants offer better than average food for a hotel at regular hotel prices. The opening hours of the Starbucks are odd and I could not find them open when I wanted a cup.
All in all a solid hotel | 3 | null |
Great place - Great Rate
We booked this room in advance and when I showed up in New York City at 1:00am all I could think is what did we get ourselves into. The area looked a little rough at night however looks are deceiving – This city is beautiful. We walked into the hotel and were greeted with a friendly smile. Check-in/out and parking were quick. We got up to our room - 2 teenagers in tow and were pleasantly surprised. The room was as small as we expected but it was clean and very comfortable. We were always engaged by friendly staff no matter where we saw them. The restaurant was under construction but there were many great places to eat in the area. The Hotel was walking distance to almost everything this beautiful city had to offer. We did have a couple of issues - one of the elevators was broken and it took 3 days to fix and there was a bar with a patio located outside our windows which was noisy at night until about 2:00am. I mentioned them to the staff and they were very understanding and tried to change our room however the Hotel was booked solid for the weekend we were there. If I went back to New York - I would stay here again. | 4 | null |
Can't go wrong SF Presidio
Presidio Travelodge in San Francisco, was a very pleasant surprise, This hotel was clean, comfortable, recently renovated and better than any travelodge I ever stayed, it was a great price for San Francisco, anything less you wouldn't want to stay. Now part of the Wyndham Group, I believe it's helped a little with this hotel. The manger, Bruce was very helpful and accommodating. He and Nikki took very good care of us and our other party who stayed 3 of the 4 nights in a second room. The 1st rm ( 2 QB ) was nice, comfortable beds but w/small bathroom. It was up stairs, and I needed a 1st floor, I'm Handicap ( walk w/cain ) and no lift. He moved us to the 1st floor to a small 1 kg bd, the bathroom even smaller, its a room not used normally but he had no vacancy on the 1st floor. Also it had free open parking, ( only 1 handicap space ). the continental breakfast was very simple, assortment of muffins. cereal, oatmeal, of course coffee, tea, juice and milk. It's location is fantastic right at the Presidio's Lombard gate, a lot to see in the Presidio, including the bridge, easy drive to gold gate park and most everything else you want to see and do. All-n-all I'd like it and will stay again next time we are in San Francisco. It's the staff that has me coming back. | 4 | null |
Embezzlement of Cash by Staff
My sister, her daughter(who is terminally ill), and her teenage son traveled via the Mega Bus from Grand Prairie, TX to San Antonio 07/17/12 for my niece to be evaluated for a liver transplant. My oldest sister booked a room for 2 nights; one she used 10,000 advantage miles and the other she gave a credit card. When my sister and her children arrived at the hotel, Reuben, a front desk clerk, charged them $109. This was paid for in cash as it was taken out of a medical trust fund. On Wednesday morning, 07/18/12, before my sister left the hotel she spoke to someone in sales(she failed to get her name, but stated it was a hispanic female). The lady explained to leave their belongings in the room; she also informed them they hold rooms all the time for medical visitors. My sister returned and checked out at 1:30pm to begin her trip back home. My sister and been given devastating news concerning her daughter's health and she failed to get a receipt upon checkout. However, during the course of family conversation 07/22/12, the rudeness of the hotel staff was mentioned by her teenage son. As the story unfolded, a friend from Houston was arriving to be with her during this hospital visit. Reuben said there were no vacancies until the next night and then said well, "I guess I can put them on the 3rd floor." IF the hotel was full, how did he ressurect a room??? Next, the buffet was $10.95 and there was little food on the buffet and to quote the entire group, the continental breakfast was a "joke." Nontheless, I put in a telephone call to the manager on 07/22/12. During this telephone call, Priscilla, answered the telephone. While speaking with her, I gave her my name and telephone number and she demanded I give the name of my sister. I refused as this was not relevant to my conversation with her. I simply was asking for a call from, Manager, Trey Whiddon. Chaunte, Operations Manager, intercepted the call, and listened. She said she would call back 07/23/12 as she would be there all day. This did not happen; instead Louisa? called. Of course the hotel has no record of the $109 cash transaction. They did find 2 charges; 1 credit card and 1 10,000 points. They refunded the card, but nothing else. Of course, the cash is gone. Reuben has it. A complaint is being made to the BBB and the Greater Area Chamber of Commerce. | 1 | null |
Don't Make a Reservation!
I made reservations for my husband and myself several weeks in advance at the rate of $130.00 per night. We were arriving after midnight--we checked in at the front desk and were given room keys and directions to our room (231). The light switch at the door did not work, so my husband walked into the room and turned on the light on the desk. Roaches were everywhere! On the desk, on the floors, on the walls...we quickly got our suitcases out of the room. There was no way that we could stay in that room! What was surprising was the fact the parking lot was full and there was a no vacancy sign posted--surely ours wasn't the only room riddled with bugs. We stood in the parking lot frantically calling other hotels nearby--only be told that all were full, of course it was nearly 1am at this point. We were told we could not get a refund, that we would have to contact hotels.com to get a refund to our credit card. The picture on the website is deceiving, as is the price...I would have expected the bill to be about $40.00 for a place like this! The Hampton Inn, about 2 blocks away, took pity on us and found us a room at a reasonable rate. | 1 | null |
What a hotel!
I recently stayed in this hotel for 6 nights. I was on the 36th floor (the top floor) and this hotel was top class for NYC. The location is perfect as very close to times square and lots of other attractions. The room was very clean, comfortable and relaxing. The free breakfast certainly adds to making this hotel great value for money. Please ignore the review which complain about the length of time waiting for the lifts, the longest i waited was 6 minutes. I personally cant wait to return to this hotel in my next visit to New York and have no plans to use another hotel again. | 5 | null |
This Place should be closed
Next time you go to the Biltmore Suites Hotel smell your bed it will smell like air fresher or body odor or other smells they must never wash the bed comforters or blankets. The rooms are run down and the lady manger is impostible to deal with if you have a problem. In my oppion the health dept. of Baltimore should close the place down long ago so the health dept must not be doing its job or being paid off. I myself am going to call the health dept and the mayor of Baltimore to report this matter. This Place also has bed bugs and mice even thou they have a cat in the hotel which is unsanitary and against the public health codes. The breakfast is a power breakfast bar and coffee,tea,waterand OJ. Even at the reasonal price it overpriced. | 1 | null |
Amazing Trip of Love!
My boyfriend and I decided to have a weekend getaway to Washington, D.C. We booked our stay at the Washington Court Hotel after viewing it on Groupon and finding exceptional reviews accommodated with a great offer.
We arrived at the hotel on a Saturday at approximately 12:30pm and expected no more than a bag check since check-in was not for a few hours. However, upon meeting Paul and Charlene (the front desk personnel) who greeted us with warm smiles, they reassured us that there would be no need for that and we would be permitted to check in early to our room. We were very excited. Paul and Charlene also provided us with a discount and VIP accommodations to a very well-known Italian restaurant to have dinner the night of our arrival to add a bit of romance to the evening. It was more than we could have expected.
That was a great beginning to our trip and made it even more memorable. Upon entering our accommodations we were more than pleased. The room was immaculate and overlooked the capital building… a great topping to our weekend getaway. Before our weekend excursion was through, room service delivered a delicious breakfast to our room. It was wonderful!
We enjoyed the beautiful city and had lots of fun! We look forward to another stay at the Washington Court Hotel and hope we encounter again great people like Paul and Charlene. Not only were they friendly, but extremely hospitable. All questions were generously answered and it was apparent they wanted to provide only the very best for us on our trip. They were incredible.
Thank you… and an even bigger thank you to Paul and Charlene.
Best Wishes,
Ashlee & Ewan | 5 | null |
Good enough but could be great
Located on Hotel Circle, this hotel is on the margin of getting a "very good" from me.
The good things are that the rooms all open on secure, interior hallways. There's just one elevator and to get to it, you have to pass the front desk. All the other doors are locked and accessible only with a room key.
Next, there's free internet, free parking, and decent rooms with a kitchenette. No big frills, but nice to have. There is an ironing board, hair dryer, etc., convenient plugs for you electronics, and all the necessities you might need.
Spacious. Windows that open. Plenty of lighting. Nice-sized bath. Very reasonably priced, even on walk-up with no reservation.
Now to get the "very good" I'd love to give this place it needs just a few things. The trash cans need to be emptied more often on the exterior and the elevator could use a good wipe-down. Blankets should be inspected for holes and carpet replaced when worn.
That's it! Otherwise, it's a nice place!
Keep in mind that I had a smoking room - I don't smoke but that's all they had. It smelled (amazingly) fresh so I took it but there were burns in the carpet and around the bathroom sink. If I were this hotel, I'd ban the smokers to the outside like most places do. To each his own, though.
The area is hotel circle. I find the area inexpensive but otherwise unattractive. It's right on the freeway, as are all the hotels in the area.
On the other hand, it's just down the hill from Hillcrest, near the Fashion Valley Mall, and just minutes from downtown and the airport.
I liked this place because it didn't pretend to be something it's not. | 3 | null |
Will never go back!!
We chose this hotel because of the pool and we were able to park our car at the hotel (free). The staff is friendly, but the policy is horrible. We were told they would have a party, but it would be in the evening. We would be away, so we didn't worry about it. When we came back at 4 pm, the pool area was filled with people (at least 150) and we could hardly get to our room. They gave us $7 each to go to see a movie. Wow! On our last morning, we couldn't get in the pool because they rented the pool area to a company that was filming a commercial. We weren't even allowed to leave the room. The area is terrible, not safe at all. The staff even warned us not to walk up 3 blocks either way, cause it wasn't safe. We've been to so many cities all over the world, but I've never felt so unsafe as over there. So many homeless and drug addicts near the hotel. We're never going back there again. It's better to spend a bit more, than stay at the Phoenix. | 2 | null |
DISAPPOINTING STAY
Quality inn 501 new york ave ne washington dc 20002.
This hotel/motel is clsed as downtown but is out of town.
Our stay started off after check in room smelt of smoke, carpet coming away from floor.
In the bathroom my noticed a syringe on top of light fitting also extractor fan dirty and hanging down from ceiling and disconnected.Fridge inside door mouldig badly cracked.
Carpart stained.
Breakfast room only had 7 tables and 17 chairs to cope with up to 70 rooms.
On the 1st morning we went in only to find that Decafe coffee,Orange juice and Waffle mixture had run out and we had to wait for them to be refilled.
On check out I asked if we could leave our cases as we were not being picked up until 5.30pm they said they had nowhere to store luggage and we could take it to Union Station which was a 10/15 min walk to Metro Station plus 1stop on Metro.
So we had to order our pick up to come earlier they arrived at 12.30pm so we had to spend an exrta 5hrs at the airport.
I would not reccomend this Hotel/Motel to anyone .
Also pool closed. | 1 | null |
Nice Room, but Dirty
The room appeared to be nice and clean. The room was very big for two people at a cheap rate. It had a regular size fridge, microwave, and toaster oven. Basically, it would be a great place to stay for an extended time. However, both the beds had hair all over the pillows. There was a nasty substance on one of the blankets that looked fresh. It was so gross I took all the sheet off and asked for new sheets. However, security only gave me sheets and not blankets. I did not leave the hotel because I checked in at 1:00 am and I was tired. So I dealt with it. It was obvious that the housekeeper did not change the sheets. This for me is very disgusting. I will never go to this place again. Oh yeah, I took a bath the next morning just so I could feel clean when leaving. | 2 | null |
Run Down in a short time
We stayed here twice before and were very pleased with this hotel and recommended it to everyone. The staff at this hotel is the best one could ask for, but the owners have really let things slide. Parking is creepy even though it is gated. Elevators are scary. Don't even think about going downstairs during late evening. Creepy people and filthy floors greeted me. Didn't feel safe at all. This will be our last stay at this location. | 2 | null |
Airy, adequate, isolated
Newer Drury Inn, with all of the typical Drury amenities, including free hot breakfast, dinner and evening drinks. Perhaps the most efficient front desk clerk in recent memory...so speedy she could probably do training for the rest of the chain.
Our room was spacious, comfortable and quiet. Room beefs included cleaning standards: we found a used Q-tip on the floor under the sink and a used Band-Aid (yuck) stuck to the "Welcome to Drury" card on the desk. Troublesome free wireless Internet--there are 3 Drury networks that pop up as available, but only 1 is the free wireless, and it's not clear which. Don't bank on reading a complimentary newspaper unless you're a late sleeper...the hotel didn't have them out until 8:30 on a weekday. And don't count on jogging over to a nearby gas station or convenience store...there are none. The hotel is in an area where real estate deals never developed, with an office building next-door, and blocks and blocks of dry, dusty lots all around. | 3 | null |
Dark room, slow service
We stayed for one night and found the room to be very dark and the service overall very slow (valet never answered the phone, etc.). The lamp shades were ripped. We had an internal room #1033 and it was so dark in the room - not nearly enough lamps. They also had star gazer lilies in the lobby which I am severely allergic to - seems like a less fragrant flower would be a better choice. Would not stay here again. | 3 | null |
Could use some work but I had a very comfortable sleep
I arrived at DIA late in the evening and was flying out the next day at 11AM. I did not know you had to call for the free shuttle until and I was waiting for some time until an airport employee set me straight (this is not the hotel's fault, it was an airport employee's fault, who neglected to mention this upon my arrival. I include this here just so someone else would not make the same mistake that I did). The shuttle service was quick and the driver very nice. The lady at the front desk was very cheery and checked me in promptly. I found the common areas of the hotel could use some work. I think it's over due for a paint job and some remodeling. Never the less, the room was decent and my king sized bed was very comfortable. I slept very soundly that night. The free breakfast was nothing to write home about. The usual assortment of packaged combinations of caffeine, sugar and dust (others call it coffee, cakes and breakfast cereals). I took some to tide me over until i got to the airport and had a real breakfast. Bottom line, this place is good for a layover but I would not stay longer. Besides, what would you do here, there isn't anything around besides other hotels and one diner. | 3 | null |
Tony Rivas, bellman, was fantastic!
I visited this facility for short stays two weeks consecutively. Generally speaking I will give the hotel good reviews. The hotel is clean and the beds were very comfortable. I had two experiences however, where one bellman stepped in and truly went above and beyond. The first occasion happened when they had repaved the front entrance to the hotel. I had never been there before and I had no idea where to park and or how to get into the hotel. When I arrived I had no idea of how to enter so I called the hotel, and I was told to go to the North parking garage and I could take the walkway across. It was 9:00 PM, raining, and I was from out of town so I had no idea what direction that was. I finally found the dark parking garage and the elevator. When I entered the elevator the sign said "Cross walk to hotel located on ___ floor. It didn't give me a floor. I then took the elevator to the first floor and the doors had red tape in an "X" over them. Back into the elevator I went and pressed the help button. The operator told me to go to the third floor to find the crosswalk. Wrong, it was actually on the 2nd. I FINALLY found a door to enter the hotel and by that time I was furious!! Really, should it be that much trouble just to get inside. The hotel could have texted or sent an e-mail to guests arriving that night, but they did not. The young lady at the front desk was very accomodating and offered to upgrade me to the club level. The bellman graciously offered to help me to my room, but by that time I was in the "No thanks, I would rather just do it myself mood." I found out later his name was Tony Rivas and he had come to the U.S. to escape a dangerous situation in his own country in South America. I finally relented and let Tony help me upstairs, but now it gets even funnier. You have to use your key card to access the 12th floor. Tony used his card and it took us to the 4th floor and back down again. He did again with the same results. Finally, on the 3rd try we made it to the 12th floor. My second trip exactly a week later was a little less eventful. I was at the hotel for a conference and I had had boxes shipped ahead of time. I had to wait 45 minutes for anyone to locate the boxes. I was told by 2 individuals that they were not there. Finally I spotted Tony Rivas, gave him a description of the boxes, and told him the approximate quantity. He came out with one set of boxes, but those were not mine. He returned to their storage and the 2nd time he came out with my boxes. That was two weeks in a row he had come to my rescue. Another situation happened on the 2nd day when I asked the front desk to send a bellman to the 2nd floor to help me load the boxes at the close of the event. I waited 15 minutes and no one came so I went downstairs myself, got a bellman cart, and loaded the boxes myself. Room service was fast, courteous, and the food was good too. The valet parking attendants were very courteous and helpful. Overall there is room for improvement and it appears that some of the staff really do not want to go above and beyond. I think I will try the Marriott right around the corner the next time! | 3 | null |
Michael the Bartender Makes This Hotel!!!
My family and I were in town due to a medical emergency with my mother at the University of Maryland. We decided to get an adult beverage at the bar and met Michael. This guy was a breath of fresh air, especially under the circumstances we were facing. He treated us like an old neighborhood friend, told some jokes and was just all around a nice, fun guy. He made us laugh and took our minds away from the circumstances which was sorely needed. The hotel itself was nice, quiet and clean. It was convenient to all major points at the Inner Harbor. The staff was friendly and accommodating. If you go - tell Michael to tell you a joke. | 5 | null |
Unpleasant area, unprofessional staff, but free wifi!
For a day trip I generally would not care about my stay since I am not in the room but from the start i did not have a pleasant experience. The location is not ideal= BAD neighborhood, not THAT close to the subway and the subway only has TWO lines.
On to the room: Scratched and dirty lamps, DIRTY mattress
Bathroom: DIRTY toilet. and no bathroom air ventilation?
LASTLY FRONT DESK: not helpful, not hospitable, no agent was professionally responsive except for the asian guy in the morning checkout | 2 | null |
Great service Great location
Service was fantastic; Charles, Felipe, Kenny, Jacques (spelling? sorry).
Thanks for the smiling service and willingness to help with, well, recommendations, directions, and the jokes. We enjoyed that you can keep it so professional and relaxed easy going fun at the same time.
The location is perfect and although you don't have a lakefront view the price and service AT that location is great. | 4 | null |
Dirty rooms, Rude staff, & Lousy beds
We booked this room for its central location in San Antonio. You can get almost anywhere within fifteen minutes. Upon arriving outside, we were a bit leery due the dated facade and limited parking. Check in was quick and easy. There were multiple dead crickets in the room, so its doubtful the floors were even vacuumed between guests' stays. Beds are rock hard and the sheets felt very worn. The biggest disappointment came once we returned from a late dinner. There was no parking available in the lot. Many cars had parked taking up multiple spots with attached trailers. The man at the desk told us to park behind Luby's. Mind you, this area is a full lot away, dark, and left an uneasy feeling in my gut. Upon parking and returning back to the hotel lobby, we asked if the security guard (who was sitting inside the lobby, talking with the desk guy) would be patrolling the dark lot we were told to park in. We were told he would not be patrolling because his golf cart was out of gas. Unacceptable. While my husband discussed this issue with the desk clerk, I walked into the tv area of the lobby, only to discover that there was softcore p*rn playing on the lobby television. When I brought the issue up to the desk clerk, there was no apology and no move made to change the channel. At check out, the hotel charged taxes to my room although I had already paid the taxes and fees in my prepaid reservation. At least the morning desk clerk was expedient in issuing a correct receipt. For now, I am just watching my card statement to make sure I am not billed those taxes again. Overall, I would NEVER suggest this hotel to anyone. Avoid at all costs. | 1 | null |
Comic-Con Stay
We arrived at the Town and Country for a four day stay while we attended Comic-Con. We chose this hotel during last years Comic-Con and had a satisfactory room then. Unfortunately, this time, the room (with two Queen beds) was extremely small--smaller than most of the rooms I've stayed in in Europe. In addition, it was on the second floor, and I have great difficulty walking stairs-I probably should have reserved a handicap room. In addition, the plumbing fixtures were in somewhat disrepair. Because the hotel was full due to Comic-Con we could not get the room changed. Next year we will go somewhere else. | 2 | null |
Delayed check-in time and unfriendly staff, would not allow military or AAA discounts
My girlfriends and I stayed at this hotel for one night while we were in town visiting Charlotte. We called the day we were supposed to check in and were told our rooms would be available at 3pm. We arrived at 3:15 and were told our rooms would not be ready until 4:00pm. We were also told that we could not use our military discount or AAA discount because the hotel was at 90% occupancy. I still do not understand why we were not allowed to use the discount considering one of my friends is an army wife and has a valid military ID, as well as AAA. It was not the warmest of welcomes and I was rather embarrassed that I had selected this hotel for my friends.
The hotel is in a good location and close to many restaurants. | 3 | null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.